AmeriSave Mortgage Reviews

I enjoyed working with AmeriSave until I found out on the very last day that they messed up my paperwork. I was supposed to receive 5% seller’s assistance so now I'm suing the former owner. Other than that, they were very personable and they kept me informed on everything. If I called, they answered the phone. If I emailed them, they responded within 24 hours.

I was looking for another company to refinance with. Jeff with AmeriSave gave me a call five minutes after I showed interest. He asked me what I was trying to do and why I wanted to refinance my home. He gave me every option that he could and explained the rates at the time. He helped me calculate the money I was trying to add to my house. My current rate was at a 4.7 and the one that he got me into was right around 3.1 so it just made sense entirely.

My rep was really easy to work with. I'd tell others to get in touch with him at AmeriSave.

I did a 30-year mortgage with AmeriSave. In the beginning, it was a little stressful not necessarily because of the personnel, but I was going through a separation, so I had to get documents from my ex. The process took two months. My rep was direct and she was able to answer all the questions asked. I was very comfortable with her. The rates were good based on my credit because I had gotten in some financial issues then. Overall, the process was smooth and the experince was great. I'm hoping that as my credit gets better, I probably can refinance a better rate. If that interest rate then would go up, I might just stick with what I have.

I liked how my loan officer Christine explained everything. The process went pretty well. They had a couple of glitches in their system and it would kick back and ask me the same questions over and over but we got through it. They had very good customer service. As with any closing, it always gets really hairy but they did very well overall.

The application and underwriting process was pretty straightforward. We were looking for a quick preapproval and Pamela got me set up right away. They weren't the lowest rate originally but they were able to lock it in and it worked out. They sent what I needed and we moved on from there. Pam and Chris would check, call, text, and email and walk me through everything.

Our situation is a little bit different from the majority of people so AmeriSave had to jump through some hoops with our land contract. But from the time of our application until we closed, they kept open communication and were really honest with us. They gave us a loan originator who was going on vacation for two weeks, right before our contract was up, which had me nervous. It was a little bit stressful having somebody that they knew was going to go on vacation right around the time that we were going to be down the wire. But her colleagues filled in. They returned calls within a couple of hours and it ended up working out. We refinanced faster than some of our friends that were doing the same process and they were already in a traditional mortgage. AmeriSave did their part in making it a speedy process for us.

I spoke with Jessica and she answered all my questions. She was always available. But the application and underwriting process took five months and it could have been faster. Also, the rates and terms weren’t as good as I wanted them to be.

I went with a 15-year fixed loan program with AmeriSave. I started the process online and there was a lot of documentation involved. I worked with Bo and I felt great working with him. He’s real thorough and easy to understand.

I wanted a little bit more information as the process went along. The appraisal also took way too long and the appraiser didn't live anywhere near where I lived. I didn't know why it would take three weeks. That was frustrating. I've done properties where I have to do what an appraisal is for companies for relocations. I don't get to have three weeks. You get 48 hours to turn it around and get it out. Plus, I've shelled out 620 for the appraisal so if it didn't go through, that's a significant chunk of money. They also sent me text messages from other people saying I still needed to do this or that. It was always somebody different and there was always a different phone number. I didn't understand that. They're probably working from home but it was a little weird.

They're my current lender and on the first go-around, they did a wonderful job. I decided to try again and stick with them because it's a lot easier whenever they have all my information. We got all the information and we did the process of the refi. It was simple and easy. Also, my new rate and terms are the best that you can get at the moment with the way the market is.

I had used AmeriSave previously to refinance our home. I reached out to them and ended up talking to one of the same agents that I worked with on my refinance. There was familiarity and they were fairly competitive on the rates and stuff. The process is always a little more than I would like but it was good. Whoever I was working with was available to explain things so it went pretty smooth. The only thing was when there was a task to be completed and I had uploaded or completed it, I got pinged by somebody I hadn't worked with. They reached out and reminded me to do something I had already done. There might be a lag in syncing of servers. But it wasn't a big deal because I knew I did it already.

The rep was very nice, clear and walked me through everything. I had my documents back to him in less than an hour, and we were done. That was the easiest thing I've ever done. The rate was extremely good and when my loan officer picked up, she was great. Mostly everything was done by email. There wasn't any haggling. It was not closed upon when it should have been only because I was out of town. When the guy came in, he knew his stuff. He was professional and went through everything. AmeriSave Mortgage was excellent. The first and second time I did my mortgage, I was so confused. I didn't know whether I made the worst mistake in my life. But with this, I was very clear. I knew what I was looking at. The documents that were there for me to review, I could go back over them again. There were a couple of questions I needed to ask my loan officer because my husband's salary ended up being higher than what I anticipated and he said it didn't make any difference.

I could do all the preliminary things like pre-approval online before I applied. I could see where I was standing because I just filled in the numbers and their system would show me what was the range of the rate that I could qualify for. It was very transparent. It was not even two weeks and we were closing because they already had my information as this is my third time with them. All three times, I was dealing with Charles directly. He's very calming, responsive and reassuring. When I have additional questions, he would be able to respond right away. This is what I liked the most. Communication is very good with them. I also like that they are more realistic and conservative. They were a lot closer to the actual appraisal.

AmeriSave had the best rates and could get it done the quickest so I went with them. They sent me a link and I got online and filled out the application. A lady by the name of Christine was very helpful, texting back and forth and calling. I would send her a text for any questions I had and within five minutes, she'd respond. Everything's been fine.

If I could give my AmeriSave Loan Originator, Troy **, and Loan Processor, Kegan **, 10 STARS, I would! Overall, an uber pleasant experience working with both loan professionals. Both were responsive to issues/questions and communicative/explanatory with regard to the next steps in the process of purchasing our home, the documents required, etc. I highly recommend this dynamic duo and look forward to working with both again when we purchase our next home!

The application process with AmeriSave Mortgage was good until they started getting into the nitty-gritty and digging for all the other information. A few years back, I filed a bankruptcy with my business and they were saying that there were documents out there that had my wife's name on it that were part of the foreclosure, and it wasn't. It was a timeshare. I had to try to locate all my documents for the timeshare I got rid of to prove that she wasn't on them. That was kind of a pain in the butt. But getting the W-2s, scanning them and submitting them was easy. My rep, Laura, was good. She was on and off the phone quite a bit. If we called her and left her a voicemail, she'd get back to us.

I went for a refi and the process was very smooth. Communication was great. They did awesomely.

Everything went well with AmeriSave. They were very helpful. They gave me a lot of good information about a lot of things. They're really a good company to work with.

Communication was a little slow at first, but this was right after COVID, so I didn't expect more. The only thing I don't like is there's no way to get out of the PMI mortgage, and nobody wants to help you with that. We've tried to talk to AmeriSave about that because we have so much equity in our home, but they won't let us get out of the PMI.

Jana, the loan officer, made me feel more comfortable ‘cause I had no idea what I was doing. She explained the mortgage to me very well. She was very personable and she answered all my questions. The process was a lot easier than I thought it would be. I got a rate locked in a lot lower before it started rising.

The refinance part was way easier than the initial process. They were pleased with how fast they got the documents. They said I was the easiest customer they had and I said they were the easiest client that I had. The rate is really good seeing as the economy is going to crap.

The process was very informative. The answers were always there if we had questions and we liked working with AmeriSave. They were very efficient. We worked with Mike and he was so helpful by asking the right questions, and helping us find what would be best for us. He was very good. Any time we contacted him, he got right back to us and answered our questions. Then a very nice lady came to our house with all the paperwork and she was a notary. There were probably 100 pieces of paper that we went through with her. We signed things and it went all very smoothly. It was a very good experience. We went down several points and we're very pleased with it so far.

They are a good company. They followed through on everything they said they would do and they were timely and professional. Andrea Joy, the rep I worked with, was very personable. She answered the phone every time I called and if not, she called me back within minutes. They covered all the bases and made it as easy for me as possible to get what I needed to get done in a timely fashion. They beat competitors on the rates. I was more than pleased.

They were very helpful and they told me what I needed to do. I love that. I came back to them because of their service. But they could solidify title companies. Also, there were a lot of questions that were redundant. The process should not be a stressful one. Other than that, the process was fast. I started at the end of February and I was done by the end of March.

The reps were good and the application process was easy. The rate and terms were fine.

My experience with them was pretty smooth. The people we had working with us were straightforward. Overall, it was stress-free process. It took us a little longer because we had so many houses that went so fast. But once we got locked in on the house, it took us just about a month. My rep was very helpful and he answered any questions that we had. I could reach out to him any time of day and he would reach back out. We really appreciated that. We definitely recommend AmeriSave.

The rep was phenomenal, and the application process was easy. It took six weeks, but most of the delays were mine, getting information that I needed. I have no complaints whatsoever. The rate was the best, the follow-up and the speed in which it all closed were great, and the ease of being able to do everything on a portal was good. I would tell people to go and use AmeriSave.

Bradley ** did an amazing job for me. He works 12 hours a day, M-F. He responds to emails within minutes, and is very knowledgeable to answer questions. He'll run the numbers multiple ways to give you the best deal he can. 100% recommend.

AmeriSave Mortgage was the first people who gave me a call back. My friend told me about them and going online. So, I went online and started filling the information. Everything was easy and made sense. AmeriSave was very easy to work with. They said, “This is what we need from you guys. This is what we can do. I need this form.” The only thing that held us up in any way was just the VA part. The biggest thing was trying to get all information over in a timely manner. And I went through two agents before I finished with the last guy. So, that took a bit of time. Because I was like, “Hey, where we at?” And I didn’t get anything so I called. And they said, “Oh, that person is actually no longer here now.” So, AmeriSave had a turnaround with agents there. But the gentleman was very informative.

We had a builder loan and we were transferring over into regular conventional financing. I filled out an application online and followed the instructions. Somebody called me and we just completed everything through email. It took a while but it wasn't AmeriSave's fault. It was a problem with us. We built our own house and there were some things that had to get finished up that we were not aware of. Other than that, they're as easy to deal with as anybody else.

I worked with several people and the experience was good. AmeriSave got me the rate I wanted with the conditions I wanted. The closing costs were reasonable too. There was a bit of a snag ‘cause I had a home equity line of credit. From the beginning, I told them if it was going to be a problem, to let me know. They told me it wasn't, but it ended up getting delayed about six months because of problems due to the home equity line of credit. All of a sudden, my closing costs ended up tripling because the rate went up. But ultimately, they stood on their word and ended up giving me my original numbers so everything worked out at the end.

I was shopping around for the rates and, among three of those, AmeriSave Mortgage had the better rates. Also, they were responsive. I started online, and then they connected with me. They got some information about me, and everything was on their portal. So, it was all online later on. They can improve the transition from somebody who started my process into the lending officer. But even if the portal was not updated or if they had some transition of information, then transition from one person to another, the rep did a lot of follow-ups and they wanted the things to move faster. So, that was good. Moreover, what was impressive about them were the debt consolidation options that they provided and they helped me out in paying off some of my credit cards.

The process overall was very easy. The guy that we worked with was really helpful throughout the entire process and was really easy to work with. It was much better than the first time we got a mortgage on this particular house going to a traditional bank.

We bought a house. AmeriSave gave us the best rates and prices. The first person we worked with was awesome. But the second dude, Roberto, I'm not a fan of. Even our Realtor was having issues with him trying to get the appraisal scheduled. Every time we asked about it, they blew us off. The appraisal company was horrible and the appraisal guy went MIA for a while.

There was some problem with the appraisals. The appraisal company went with some appraisal. After that, the title company saw that appraisal two days before the closing date. But there was some other additional information in the address. And they said they wanted to add a new address. So, they said that they wanted to redo the appraisal. It could have delayed my closing. But my agent and the closing officer were good. It was a smooth transaction.

AmeriSave's rate was lowest one we got. The time frame was good. We were always kept in a loop. Everything was handled well and quickly. If we reached out to the rep, he always reached back or put us in contact with the person that we needed to be in contact with at the time. We were pleased. We're happy.

I would recommend Amerisave. Everybody I worked with was top-notch. My very first phone call had the information I needed and it kind of gave me a positive feeling the whole time. The application itself wasn't very long and the underwriting process was quick. I talked to Sean and he gave me a good indication that I would be approved from the very get-go. It motivated me to get it done quickly.

I liked the person I was working with very much. They were excellent. But the process was lengthy and a pain in the butt. At the very end, they changed the interest rate I was gonna get because there was some problem with some person who worked there. I'm not happy with them and I would never use them again because of that. You can't trust people that do that to you.

The company I work for says that our customers buy from us because of the name on the wall. And the sales guys are said, “No, you're sure wrong.” I agree. The reason that I'm glad that I went with AmeriSave had nothing to do with the name of the company as much as just the individual that I worked with. People buy from people. People buy because of the people they deal with and how they're treated, not just the name on the wall.

I had considered AmeriSave a couple of years ago and it came back to a private road issue, which I have since resolved. I looked around to a couple different mortgage companies and AmeriSave had better incentives on the loan, which worked for us. I liked the fact that they helped fill the application out because it is a pain sometimes. I work 12 hours a day and out of town so there were a couple of frustrating points where they needed something and I couldn't get to it until I got home that evening. But that was not a big deal. They were trying to go through the loan as quick as possible. I've done this probably about half a dozen or more times before, and I've never closed within 10 days. The loan administrator did a good job with it. I told him what my problem was. He came back with a solution and it worked out really well. I got a good rate, which I was happy about.

AmeriSave Mortgage locked me in right away by pushing me to pay for the appraisal. They worked on a Sunday. So, they make your process easy. I could have done better on the rate because after all, I got another mortgage company that called me and got me something better. But I couldn't do it because I just locked that process. From the beginning, the rep was on top of it. He let me know what I need to put as paper, check on his side, and he kept contacting me. It was great customer service, back and forth.

We had been in a horrible communication with another lender. Then, I contacted AmeriSave and in less than four weeks, we were done and dusted. Sydney was our loan officer and she was amazing. She gave me not only her direct email but her phone number where I can text her questions. I contacted them when I received a check for my previous lender for the taxes that were in escrow and the gal that I spoke with, Candice, answered all my questions. Everything went very quickly and smoothly.

AmeriSave came up with the best deal and my experience was fantastic. It was the first time I'd done anything like that completely electronically. It was kind of neat and the instructions were easy to follow. I'm not good with doing things on the computer so I found it kind of remarkable. The rep was as helpful as anyone could be. She got back to me with any answers to questions in a matter of hours. She took me through, step by step, about things that I might need to do or might find challenging. I was very pleased.

It has been easy with AmeriSave. I did not have to think about it very much. Candice was pretty attentive and kept me apprised of what was going on. Everything seemed to go fine and the new rate and terms are great.

The rate and terms are good and the online application was easy. I just did all of it from my phone. I also spoke to a representative who was nice as well as easy to work with.

This was the easiest and quickest refinance we have ever done. I compared the rate and how AmeriSave Mortgage would be able to close a refinance, and they said less than 30 days. That was something that we hadn't experienced. It had always been close to the seven weeks. So, it was quick and they were very good about letting us know exactly what we needed to do and have, and sending things. Everything was online, as far as the documents, back and forth, and e-signing. That made it easy as well. We had a person come to the house that we did all the final closing at home, which was another convenience. The quickness of it also, because the rates would go up, so they wanted to make sure that we were locked in at the lowest rate possible before the interest rate was raised. Frank was very quick to get back to me when I emailed him and to return phone calls.

Working with AmeriSave was perfect all the way from start to finish. Brandon was the first person I talked to when I responded to their email. It's always a more challenging situation when dealing with small business owners like me and he was very upfront about what he could do for me and what he could help out. He explained how he had worked with lots of small business owners in the past and had really good luck. We did a lot of the process over the phone so I didn't have to do too much paperwork and it was mainly electronic signatures and things like that. It all worked really well and everything was really clear. I was very happy with the rates and terms and I got to lock in with the low rates.

My initial contact was Clayton and he was an excellent representative. He would call me back when I called and everything went quite well with him. But I also worked with Angela and if I had gone with just based on her, I would have never used AmeriSave. Her customer service and her response time were horrible. She rarely answered her phone and when I couldn’t reach her, I would call Clayton. Also, the rates and terms could have been better but considering the circumstances, it worked out well.

Tim did a phenomenal job. He always answered the phone and responded to email. He was very courteous and very clear on what AmeriSave Mortgage needed. I had first calls service with him. AmeriSave's rate was a quarter percent higher, but I still went with them. They should be a bit more competitive with the rate process. But I was able to consolidate some debt, and it was a very smooth, easy process, and everything was done in-house. I’m overall very satisfied.

Everybody was really friendly and they got back to me immediately. They walked me through every step of the way. The people I dealt with were awesome. The mortgage process was pretty simple but drawn out towards the end with me having to repeatedly send in the same thing. The closing took longer than expected due to them wanting more documentation. It was really frustrating. Also, I don't like my new rate. After the first six years, the rate stays the same, and then it fluctuates. I'll probably sell my house by then or refinance again so I'm not stuck with a fluctuating rate.

A few years ago, when I refinanced with AmeriSave Mortgage, it seemed to be a lot more hectic. And I didn't look forward to doing it because it was a pain with the paperwork that they wanted. And they would want it again, and again. It seemed like it was a real fiasco. But this time, everything went smoothly. I sent things over, and they accepted them. I was impressed with how quick it went. I would give the rep an A all the way across.

AmeriSave has been very patient with me. They have the best banker. His name is Zachary. He has been working with me for almost one full year. There are a lot of issues that keep on going because sometimes, the first mortgage company called SPSS didn't want to spend the copay out. There's this information from PNC where they have to get me involved. They don't want to disclose information.

Customer service is what I liked about them. The rep I spoke to was very helpful and easygoing. She was very detailed in explaining the whole process. Any questions I had, I called her and she was readily available to answer. She would call me back. I was impressed most by her openness and her willingness to help me up until the closing where she was able to save me money. She adjusted the interest. So, she was looking out for me. The only hard part was to get the documents. But uploading them was simple.

AmeriSave is a good company. They help people. I got a good person and anytime I needed help and I called and emailed, he gave me an answer right away. The application process was very fast. They gave me a good interest rate.

AmeriSave had a user-friendly application process. The rep we worked with was very helpful. He called us and checked on things quite often. I liked him. The rate we got wasn't quite as low as I was hoping to get, but it was a 4.1, so it was a lot lower than what we had, which was 6.125. Since we weren't borrowing that much money, our rep said the less that you borrow, the rates get higher and the more you borrow, the rates are lower. The only thing is my husband had asked if there was a local agent that we could go to, and there wasn’t. We're old school people so we like to face-to-face with somebody and discuss things and tell us how to do it and how to go about it. Everything was over the internet. It’s a little more difficult for senior adults, but we figured it out and got through it. AmeriSave has a nice group of people. I think we'll be happy with them. They treated us well.

We were happy that AmeriSave called. We let them know the issues we were having with previous lenders. The rep Cory said, “Well, let me speak to my manager. And we'll see what we can do.” They helped us out and it was great. Everything moved somewhat fast. If we needed something and it was a weekend, the rep was okay with taking a phone call and answering questions. There was a time where he got sick and he was still answering our emails. That really helped a lot. It was good customer service.

The process with AmeriSave took about a month, but it was very simple. I'm glad that I got in the last week before the rates went up. The only thing is it took us a while to figure out how to pay online. At first, I couldn't pay online. There were a few different sketchy websites. I just typed in, "AmeriSave pay online." We signed up for automatic withdrawals, assuming that they would see our checking account there and they would withdraw themselves. They didn't. But I guess that was my wife's fault for not sending a check. So, the payment process was a little bit sketchy and a little bit hard, but we got it figured out.

I dealt with Cynthia who worked on my last refi with AmeriSave. She was awesome. She would get back to me. If I left her a message, she'd get back to me the same day, sometimes the same hour. Then if I called and she was on the line, she'd send me a text saying she'd call me right back. She always did. I was very happy. I went up half a point from where I was on my previous loan, and she put it on a 15-year term for me, which I'm gonna pay off in six and a half years. I would recommend AmeriSave to anybody. Customer service was unbeatable. It was a good experience. Cynthia was right on top of her game. She knew what she was talking about.

The online application process was good and uploading the required documents and getting the required information over to them was easy. Also, the rep I worked with was very customer service friendly and I got a better interest rate.

Initially, I went through a lot of loan officers. Within the first two months, I had gone through four, which I thought was a little unusual for a mortgage company. It seemed like every other week, I got someone new and they wouldn't tell me why besides that they were assigned to me. But once we put the offer in with the house, it was a very quick and smooth process. The very last rep I worked with, Christine, was amazing. I like her prompt responses. There wasn't a time where I questioned if she knew what she was doing. She was very respectful and professional. She would almost be answering emails on the weekend it seemed. It was very nice to have someone there. However, when I locked in my interest rate, I was not aware that I would have to pay more to keep that low interest rate. Amerisave could inform their consumers more about something they're gonna have to pay for instead of trying to find out at the very end.

My rep with AmeriSave was fine and responsive. I worked with Muhammad and he explained everything. The process was long but it was to be expected. The website thing was helpful but sometimes it could be clearer, like in terms of what to do. It has a very comprehensive list of stuff sometimes and you don't need to upload all of that. If they could optimize the website, it would be good.

The process started out good then it bogged down big time. The gentleman I was working on it left and nobody was able to notice that I wasn't being served. I finally got ahold of someone named Robert, which was not easy, and he jumped on it and took real good care of me. He worked hard and stayed in contact with me to try to get everything done. He and a couple of the other guys had helped me get going. I was pleased with the overall process and everything that they did.

Amerisave has been great. I would definitely recommend it to anyone. The loan originator we had walked us through everything. He was very helpful the entire process. Everything was done smoothly. It was so organized that we closed early. This was our first time purchasing a home, and it was way better than we expected. He understood that this was our first time purchasing a home so throughout the whole process, he explained what was happening, what to expect in the coming weeks, and even things that were more related to the real estate side. Our agent was also new so she wasn't helpful a lot of the time.

It was wonderful with Amerisave. The young lady that helped me was the best customer service of the three. She went out of her way to communicate even when there was what appeared to be a glitch or if I had any further questions. She did a marvelous job. There were too many pages and needs but it went well. Their fees were higher than most but because she made the process seamless, I saved with it anyway.

My rep Curtis made time for me, held my hand through the process and gave me updates. My loan got transferred to more of a senior loan office and I wasn't getting the best response from him. Curtis ended up closing it out. The terms I received were fair though they weren't the lowest.

The experience with Amerisave was very professional. They informed me of everything every step of the way. They were very thorough. They wanted to make sure that I got the documentation right and that everything that I needed was in place and was ready to go for closing day. David gave me a heads up that there were gonna be other people calling me from Amerisave for information and to make sure these are the people I talk to. If somebody would keep trying to sell me more stuff with AmeriSave, to tell them to refer to him to get it straightened out.

The loan officer was a good guy. There was some other guy processing the paperwork and he was not what I would consider user-friendly. But AmeriSave was a pretty good group to work with. It was a lot of going back and forth which was a little strange. They don't just give a list and say, "Hey, we need all of this." The gentleman I spoke with kept sending emails after the fact saying, "Oh, now my people want this. Well, now they're asking for this. Well, now they want this." Other than that, everything was pretty straightforward. The rate I got was higher than anticipated but it still cut the payment in half.

The representatives I worked with were very knowledgeable. Everyone was very polite and concerned that we go through the process and get everything done. But the application process was a joke. I put in the application and got all the paperwork. Then there was something that I wasn't doing quite right. I was looking at the wrong year that they were asking me information for. It would have been a simple thing for the person to have reached out and said what they wanted. Then when we had to switch from an FHA to conventional, I ended up having to put all of my documentation back in. That made me very unhappy.

It was a very smooth process with Amerisave. It was also faster than I expected. They worked around my work schedule. My rep, Patrick, was awesome. Before the competitor responded, Patrick came back with even a better rate and better terms. He was very aggressive from the start and I appreciate that because at the end of the day, it's all about that bottom number. I sat and thought about it over the weekend but within a couple of hours he had won my business.

As soon as you close the whole process, if you have any questions on if there's any remaining thing, getting their reps is very difficult. Some of them hung up on you, they keep transferring you, and they transfer you to the place where you don't even get service or where no one is there. They don't pick up. It's just on and on. Last time, I was sitting for more than half of the day just to process one thing to get one piece of information. Also, to make the program better, communication has to be easy, like email updates. Last time, there was an increase in my mortgage and I didn't get any notification. Other than that, the application process is perfect. I had good and competent people.

Chris was upfront and explained the steps through the process. Everything that he explained was gonna happen happened. The process took a little longer but it was more on my end and we talked throughout everything.

Out of everybody, Kevin was more welcoming and a little bit more honest. He wasn’t very pushy. He just gave me the information and allowed me to make my decisions. Most of my friends haven’t refinanced yet and I told them to go with Amerisave.

Bradley ** was outstanding. He always stayed in communication with me throughout the loan processes and kept me updated on what information I needed to turn-in and why. When I didn't understand information he took the time to explain why it was needed. There was times when I felt discouraged because of the process and not understanding the depths of the home loans. Bradley was so patient's and understanding with me that he kept me going and excited to know that we were that much closer to the American dream. I feel truly bless to have worked with Bradley and will be referring him to family and friends.

The information on the different loans available was the best of all banks I contacted. However, once the initial sale was made and you deposited the $500 to lock the offer the communication with the loan consultant stopped. Many mistakes were made in the process, and it was difficult to correct the mistakes made by the company in the documentation.

When I checked on different places, I found Amerisave to be the easiest to work with, with the most clear process. They were responding in a timely manner. Their rates were as good or better than all that I had called so, I was happy with that.

The lender contacted me within a day and the processor sent me an email and all the required information. He was wonderful. If I had any questions, he was the one I typically reached out to. Any hiccups, he was quick to respond to me. If he couldn’t answer, he would send me an email or text, let me know that he was on another call, and he’d return my call shortly. I had my own portal and I uploaded all the information or whatever I was missing. The process was seamless. There was one hiccup, but that was something else they needed at the last moment through no fault of anyone’s. The refinance closed fairly easy. The rate was a little high, but it was good.

Part of the reason that I used Amerisave was that when you go to the site and you put your info in, and it kind of gives you a preapproval, a quick check. The information was accurate. I worked with Amanda who was knowledgeable and easy to work with. Any questions that I had, she was able to help and willing to help. I had talked to other companies, and that was not always the case. Some of them just wanted to push whatever it was that they were trying to sell or not even do that without doing a credit check right there on the spot. We got a good deal with Amerisave and we're happy. Having gone through it, if I ever have the need in the future, I would definitely reach back out to them.

I like the professionalism on the person I got on the other side of the phone. The other company was Rocket Mortgage, and the guy was very aggressive and very unprofessional. The experience with AmeriSave was great. The process went quick. Most of the loans take time. I've heard them go 45 days in some instances. We started on January 30th and we signed closing on February 23rd. The lady that assisted us was real good. The only thing that took a little bit of time with the inspector was he was supposed to have the report back to them within a certain amount of days, but he didn't. That kind of upset me, but they got it squared away.

Amerisave was awesome. The rep was a class act. He was very respectful and made us feel very comfortable.

The process was relatively easy and painless. I had Manuel who was great to work with. He helped me with everything I needed help with. Any questions I had, he dealt with them quickly.

The process took a little bit longer than we had anticipated. They had put down my husband’s Social Security number wrong. So that threw out a bunch of stuff. They also had our address listed incorrectly. So they had to resubmit some stuff. Christopher was our loan officer and once he got the correct information, it went right through. Even though we had a little glitch there, everything went very well and there was good communication.

I liked the idea that the initial pre-qualification was considered a soft credit pull where it didn't affect my credit. I was kinda shocked the number was a little better. I'm very pleased with the process. The service was quick. Tamimi was my originator and he was very helpful. He walked me through the thing, which I kind of needed a little bit as far as transferring the documents and downloading things. They closed quickly, which was what I was after. I went with a 20-year note, which gave me a little better closing cost.

Everything was awesome. Alexis was perfect. She was very personable and up-front. If I called in a question and didn't get a answer right away or she didn't answer, I left a message and she would call me within an hour. It's great being able to work with somebody like that. She gave us some options that we thought would help us in the process of doing some things, as far as money saving and paying off some debt. We decided on a option and I was happy with it.

Their reps were all very good. There was very good communication with the person that walked me through everything. It was high-quality communication. There were lots of phone calls. Overall, there were some things that were very good and some things that were at times exasperating. All of the stuff with the loan processor was excellent. What was somewhat exasperating was the endless parade of documents that were bordering on the silly. Part of it was that it was a complicated situation because of probate. It was refinancing a HELOC that was actually in the name of someone who is dead.

This is my second time dealing with Amerisave and they did a great job. The process was very easy. It didn’t take two weeks. My rep, Michael, kept me up to date on everything. Any problems I thought I had, he would call and talk me through them. I have no complaints and I’m not a person that trusts people too easily or that's computer savvy. Amerisave was a big help to me. I sent my mom to them.

The agent and the loan officer were good. There were good communication and customer service. So everything went well. My rate was a little bit high at 4.7, but it came down to 3.12. It was not bad. Also, the monthly went down from $2,070 to $1,880, and that was the outcome I was looking for.

Amerisave has been good. They are very prompt with any help I ask for, and they have patience. They send me to the right people to talk to who can help me, and they always do. I really appreciate that. My loan officer is very understanding as well. I don't know much about computers, and she always says, “Oh, you’re okay. You know more than myself.” She makes me feel good and she worked with me very nicely.

For doing something via phone instead of in person, it was actually informative and quick. The process was painless and my person was good. Information-wise, everything was done to the detail. Any questions I had, he explained really clearly. I told him I would definitely deal with him again and refer. The new rate is better for me.

This is the second time that we've used them. I've dealt with the same guy every time. His name is Adam and I really liked working with him. He's great to work with. We did a re-mortgage with him last year. Then he contacted me and said that some things had changed and he had gone over some stuff. We talked about it for quite a bit and then I finally decided to go for it with him. We've worked closely together before. He's always so patient and very considerate.

My experience with AmeriSave was quite pleasant. They were very straightforward. They tell you what it is, how much the rate is, and how much is your ending APR based on points or lack of points, and then what's your monthly and what is your next billing once you get approved. They also gave me a timeline as to when would it possibly close. AmeriSave had the lowest and the shortest closing time, and then the process with them was so clear. So when I refinance, I recommend to my friends and to myself to always check with AmeriSave first. But I always double-check their figures before I move on.

They did really well. There was one day when I ended up having to talk to somebody else because our value had gone up enough on our home where I decided to do a cash out. It was pretty close to closing time and I was trying to get information on doing that. My originator was busy so somebody else had to step in and take care of stuff. So, it went pretty well. There was just a little hiccup. It was a bit frustrating, but it was taken care of.

I called AmeriSave because they had a good review. They took the time to work with me versus telling me that my income-to-debt ratio was too much and they couldn't do anything. They did my credit pool and everything was okay. They could work with me. I had enough equity. So, I was able to pay off my debt. Working with the representatives there was good. The only issue I had was working with the people who did the appraisal. One guy come out to do the appraisal and was like, "Okay, I'm here from Flagship Appraisals." They were right up here in Smyrna and not far from me, and he didn't have an ID badge or any identity on the shirt or jacket. He went through the house and said nothing all the way through. He went outside, checked everything, sent a recording to the mortgage company, and then he told them that he would approve it after I completed taking down the wood on my garage that I had started.

When I worked with AmeriSave to buy the current house I live in, it wasn't a bad experience except for the guy I was working with. So, I contacted customer service and worked directly with the manager of that guy and he assisted me in closing on the deal for the house. Because he gave me a good experience after a bad experience, I decided that, as long as I wasn't working with that guy, I would be fine. So, I called again and the rep set me up with a senior loan officer, Timothy and he really helped me out on getting me a good deal for the what would be now current primary home. The only poor experience would be all the stupid underwriter stuff, but that's a given.

The guy who I dealt with, Cody, made it feel very local and made it feel very personal. He was very straightforward in terms of what he could and couldn't do, what he thought would be beneficial, and where he thought the market was going in terms of interest rates and timing. Also, he was super quick on what we need and don't need. Everything was super smooth. I feel like everybody was really trying to help me.

I was very pleased with the people that I worked with. Any questions that I had, they answered with no problems. Everything that I needed, they were always there, willing to help. I was happy with the end result. If I know anybody that was looking, I would recommend them.

The process was super simple and the rep always called me back right away if I didn't get him initially and helped me through some information that was required that I had to collect. The points of the rate and terms were kind of high but other than that, it was fine.

The process was easy once I got the hang of it. Our rep was amazing the entire process. If it wasn't her that answered the phone, we probably still wouldn't have a loan. We had to work with her boss a little bit towards the end and he was as helpful as she was.

The application process was somewhat tedious, but it was understandable. The follow-up was good. I pursued the mortgage refi because the rates were due to go up and the initial proposed rate was very attractive. But when we got into the details, they had to up it slightly and it was somewhat disappointing that the rate didn't hold.

They responded quickly to any questions and took care of any issues that we had. I feel like they value my time and they value me as a customer. I really liked the rep I worked with. If there was something that she couldn't take care of right then and there, she would tell me that she was working on it. She would at least acknowledge me. Also, the process was quick and we got everything that we had asked for.

It was a great experience with AmeriSave. I went thru a quick conversation over the phone with Jay, who is my contact person. I felt that he cared about me and getting it done and doing a good job. I appreciated that. Then I went through the appropriate steps to get it done. It was done quickly in about three weeks.

I worked with Cody on my refinance and he was awesome. Everything went smooth and it was really and truly the better experience that I've had buying anything. My dad had a VA loan recently and the rate I got with AmeriSave was very comparable. And usually, VA rates are some of the best.

Nathan was an aggressive salesperson. He worked hard for me. The process however has been frustrating because covid. We were all working from home. We used to go to banks. We used to sign documents. Now, everybody’s doing it online and I was not very familiar with it. That took a lot of time and was a difficult experience, but we managed to pull through.

After I was approved for the loan, I was unfortunately unemployed. I had to wait until I was able to obtain another job before we could go through with the loan. But my experience working with the rep was good and the process was easy.

At first, the experience was terrible. I got a representative and his communication was next to nothing. I posted on Facebook about it and that got somebody's attention. So, they assigned it to somebody else and the new person was great.

The reps were on top of their game and were great. The application process was super easy and the rate was competitive.

I uploaded some things on AmeriSave's website and then I got an email saying, "Urgent. Upload this." But I had already uploaded it. It made me stressed because I felt like they should know that I've already uploaded it. But everything went fine. At first, the interest rate was about a point higher than what I had. I told my loan officer that I had a 3 point interest rate. So he redid it and I got a good rate.

It's been good so far with AmeriSave. I spoke to a gentleman and he was very personable and easy to speak to.

AmeriSave got back to me the soonest and everything went well. The lending officer did a great job. There was some pretty decent communication. However, the underwriters don't look at all the information like they should the first time. They were the biggest problem of this loan process. I sent them multiple copies of the same documents pertaining the same exact information. Their online portal is definitely needing some work too. I was also told I was getting lender credits but in the closing document, I didn't see the lender credits.

The person that called me was very nice and sounded trustable. He took good care of me. It's kind of uncomfortable when they ask for my Social Security Number and this and that. But he made me feel good because he sent me an email with his personal information. He did what he needed to do and the process went super easy. Everything was online and the notary guy came to the house to sign the papers. The process was quick. I refinanced and got some cash back. My rate is now a little lower than what I was paying and my house note went down 100 bucks too.

I tried to do a refinance with Rocket Mortgage but they didn't offer me what AmeriSave was offering. The rep at AmeriSave was great, too. He helped me and was down to earth. He didn't sound like he was condescending, like Rocket Mortgage was. It seemed like I had to keep sending the same copies of paper but it wasn't too bad. We got through it.

The lady I talked to took up well over two hours going through the process, running numbers, and trying to help me out and explore opportunities. That was really impressive and nice. Also, she always answered her phone when I called her. My loan was a really difficult loan to do and they got it done without dragging their feet and making it go any extra time over the conventional 30-day escrow. I can tell that the loan officer, Natasha, was working around the clock because I can see the times on the email. She worked on her birthday and she worked on her day off. They could not have done anything more than what they did.

AmeriSave helped us out through the whole thing. When I had questions, they helped me with the questions. They called me back when I needed them. The main person I worked with was Sammy and I couldn't have asked for a better person to help us. We've also got a great interest rate.

It was great with AmeriSave. They were the first to call and were very easy to work with so I stuck with them. They asked me questions and I answered them. They sent it to me online and I DocuSigned them. If I had a question, they were right there. They stayed with me the whole way. They made it as easy as it could be so I was pleased. I had the documents that I know they require, so it was easier for me. It's stressful when you go through those things because just when you think you've done everything, they come up with something else you need. But it was all stuff that I could produce. It was in less than a month that it was closed.

The refinance with AmeriSave went as expected. It didn’t take long at all. I'm happy with them.

Everything was great from the beginning through the end. They were always in contact. If you have a question, you just call them and they help you. I got 2.9 rate and that is exactly what I need. I don't have to refinance later on because the rate is real good. I will refer anybody that I know who's looking for a loan to AmeriSave because it's the best way to say thank you.

My husband and I never did FHA when we bought homes and AmeriSave wanted to do FHA. I didn’t argue with them. AmeriSave kept talking about the appraisal. I said that nobody had been here to do an appraisal yet and I didn't know what was going on. They said that they were gonna send somebody else out. They set up one date. I waited for the man all day but he did not show up. Finally, this man called me and said that AmeriSave called him and wanted him to come out and do my appraisal. But he doesn’t do those FHA appraisals. I asked when we were going to have the closing and AmeriSave said that they were waiting on the appraisal. I asked who was gonna appraise it and they said they called a man. I said that the guy was not going to do it because he doesn't do FHAs anymore. He only does banks.

The staff was very knowledgeable, courteous, and got everything done in an expeditious fashion. I appreciate it. Overall, everything went exactly as we discussed and I was pleased.

I was very pleased with AmeriSave. The rep was nice and the application was easy but resubmitting the same paperwork over and over again was the most frustrating thing ever. They just kept saying they needed it and it felt like the same duplicate over and over. That's why the process took too long. Even my parents were getting frustrated and threatening to take away their gifts because they kept asking for too detailed statements and things that I read on the FHA thing that they didn't really even need. And then, they wouldn't accept my friend's gift, even though the FHA says they accept the close friends' gift.

Everything was professional and fast. Patrick, the loan originator, was very helpful too. We were fully satisfied with the whole service. I'd take another loan from them again.

I had done business with AmeriSave previously and had a good experience. I'm a repeat customer. It made the process easier because they already had a lot of my stuff on file. They had a good rate. I'm dealing with them on a third thing now. I'm on a pre-approval, and I was able to get the same rep as last time, which was really good. Even though it was random, it ended up being the same guy. We had a very good relationship. Based on where everything's going, I'm very happy. All their promises upfront all materialized in the end.

Working with AmeriSave was great and they had a better rate than the others. Everything went well. I did most of the process online but with the rep on the phone, so it was fairly easy. Wes was great. He answered all of my questions and he was available anytime I called him.

Their interest rate was a point better than other companies. The process I went through was easy, as well. It took three weeks to get it all done. Everything went well. The rep called and checked, made sure everything was going all right.

I like working with AmeriSave. The application and underwriting process was good. I refinanced my house in Alaska with them and then purchased this house with them because my experience with refinancing was good.

I liked the way the guy handled it. He always answered my questions. The interest rate was also good at the time.

Warning! This is a scam! They have you pay $500 to “secure your interest rate” but you don’t get the loan when you need it. I had to call my credit card company to get my $500 back. My real estate agent told me not to use AmeriSave because their loans always fall thru.

Overall, the majority of my experience with the representatives was excellent. I probably caught one of them on a bad day, but after mentioning that, I never had an issue ever again. Everything else was fine.

The process was really quick and smooth. Everything was handled efficiently. The rep was great and their interest rate was good. We're happy. I referred my daughter to AmeriSave for a mortgage loan.

AmeriSave is one of the better companies out there that I found and everything's an easy online process. You get it done really quickly. The rep got back promptly. She also had all the questions answered when I had questions and there were really no issues and no hang-ups. She made sure I was taken care of.

The loan officer that I liked was Heather. She was very good. But the only thing that was a drawback was the phone tag. They would send multiple emails. It wouldn't be all in one shot. It was like too many hands were in the pot and trying to get it done was impossible. But we got it done.

Extremely inconsistent! I submitted for a pre-approval on 3/19/2022. In the chat, the rep requested to call my phone, but I let him know that I was working, so we set an appointment for 3/21/2022 at 4:30 pm. He then calls my phone anyway, so I had to briefly remind him of our appointment set for Monday and that I was still at work. He had the worst attitude with me!

The process with AmeriSave went pretty quick. I enjoyed working with Conner. He was professional and knowledgeable. He made the process easy. The rate was lower than what we had but I would have liked it lower.

The process took about a month. But everything was fine. The representatives were great. They explained everything really well. It saved me. Everything worked out the way I wanted it to work out. Lowered my interest rates, saved me a little bit of money. So, it was a win-win for everybody. I was also glad to get in when I did. They were already talking about raising it. AmeriSave was great to work with. I would recommend to price them out and see what they’re offering amongst others.

They call me daily from a call center in India from VOIP numbers that constantly change. The numbers do not have caller ID and use a local area code in an attempt to trick people into picking up. They also never leave a voicemail, further trying to lure people into answering. This type of marketing reflects poorly and leaves a bad taste in my mouth. I wish these companies had an SOP limiting the number of harassing calls and to use a proper business phone number - it is disruptive to my day.

We've used Amerisave before and it was way quicker to go with them again than starting over with someone else. Most of the communication was by email and text. That was perfect. They were great with us.

The guy from AmeriSave was nice. I really felt very good about going with them. They were terrific and very accommodating.

The process was fairly simple. Zachary was my agent and he explained it to me. I was hesitant at first but he told me it would only take about 30, 45 minutes and costs $500. He hooked me up with the website where you can upload all your documents and it told me what I needed to do moving forward, so it was easy. However, when I was trying to make my first payment, I had called AmeriSave a lot trying to figure out who to pay. They kept trying to get me to the sales department. But nobody would ever answer, so I left a couple messages. I was freaking out, thinking that I was gonna have a late payment on my first payment. But they said they had received it a couple days before that, so it was all good.

I talked to Matt from AmeriSave. He was fabulous. He walked me through everything, step by step. He was very helpful and kept in touch. It went incredibly smooth and I wasn't expecting that. It was a great experience. The rate was good. It was better than what I had with Freedom. The payment is higher than I would like it. But Matt gave me three options, and one of those options was to pay off all my bills and that was what I went with. I felt like the documents were a lot though. But it was stuff that I had on hand, so it wasn’t terrible. My first payment is due April 1st, so I was trying to set it up online. But I didn't get that link. But whenever I called the 800 number on there, the rep walked me through the steps. It was very simple. He was so helpful. All the way around, I’ve been very pleased.

Everything was fantastic with AmeriSave's process with the exception of the notary that they sent over. They FedExed the loan docs to AmeriSave and they lost them. So, I had to go back and re-sign all the paperwork, which then put me in panic mode because all of my information is somewhere out there. I had to do a whole bunch. I had to stop all the credit bureaus. I had to take the overdraft off my checking account. So, that was a little disconcerting and I don't think they found it yet. But that had nothing to do with AmeriSave. It was FedEx. Everything else was great. AmeriSave's reps were fantastic.

The application process was quick and easy. They seemed more willing to work where some of the other places were telling me they couldn't get me to a certain number, or couldn't get me the things that I was asking for. They came right in and tried and did. Overall, it was a great experience.

I don't like AmeriSave’s online process because my wife and I are dinosaurs. We hate the computer and use it for email so I’d rather talk to a person. But it was a wonderful experience with the rep that I worked with.

I've worked with AmeriSave before in the past and that was why I reached out to have them do both of my refis. I've always carried high regard and remarks for this team. AmeriSave is my go-to. Peter, my rep, is great and friendly. We seemed to touch base on lots of different side matters that were relative but also investigative. He was able to have the knowledge and ability to know what was coming up next. He would question me about certain things and I’d question him about certain things. So, he is very skilled. He went the extra mile, too. Sometime through the process, you'll have a processor, but there'll be times that Peter would still intercept and help out, saying, “I know Cindy is your processor, but make sure you did this," or, "You had a question about that. I can try to field your questions.”

I love working with AmeriSave. They were excellent and right on time. The loan processor walked me right through everything.

The application process was quick, and it's easy to work with AmeriSave. They are responsive. They know how to follow up with different teams as well. Keep up the good work.

The refinance with AmeriSave is a blur now due to so many things but it seemed fast to me. It was seamless. The guy walked me through a lot of it and it was a pleasant experience. The terms were a lot lower than what I was dealing with before.

It was a good experience with AmeriSave. The lady that was taking our information was very professional. She had a lot of patience. The appraiser was professional and quick. The process took a while though because I had to look for most of our information.

Anderson was the gentleman I talked to first at AmeriSave and he was really helpful and knowledgeable. I'd gone through everything with him and I trusted him. With Anderson, it was phenomenal. In the middle of our getting together all our closing paperwork, we had a girl named Sarah and she was great. Then she left the company and we got a different girl. After that point, it wasn't so great. It was really drawn out. There wasn't a lot of communication. It had gotten down almost the wire of what we were gonna sign for our house, and we still didn't even know if they had everything they needed.

I reached out to Amerisave and was quickly connected with my guy. He stayed with me and was able to get me taken care of. He was very responsive and quick on his replies. He got me the information I needed and made the process very painless and seamless. I was well pleased with the service. I'm a sucker for convenience and Amerisave definitely won there. I work in sales and customer service myself so it's real important to me to get good customer experience.

Joseph with Amerisave was very helpful. He explained everything to us. Everything went good. I was a little scared at first because I've never done an online mortgage process but they made me feel very good about it.

The individual that called me from AmeriSave was very direct, got paperwork through very efficiently, responded to my emails quickly, and sent me a text message so I knew they were there to go look for them. It was a painless process on my side, and that was what I needed. Our house was paid for, but I took a home equity line that I had and wasn't borrowing the full value of the house. We were borrowing 100,000. I wanted to do some outside rework and foundation work was needed to be done on the house. It wasn't anything critical to harm the house, but I still needed to spend the money. He got the process through and did all the paperwork without me having to follow up. He followed up quickly and effortlessly on my part. Anything I asked him, he responded to it immediately and took care of it. The whole thing took like three weeks from start to finish. I signed the papers and had the money in the bank.