AmeriSave Mortgage Reviews

The reps were friendly, courteous and professional. I'm quite happy with the rate. Give AmeriSave a try.

The process went very quickly and smoothly. We were done within two weeks. We were very impressed. They answered all our questions clearly and efficiently.

During the process, I never felt that I was under any pressure to get something in because I was way ahead of track. They kept telling me I was good because every time I got a new document I needed to fill out, I did it, sent it, did it, and sent it. So, it was pretty stress-free in that aspect. I worked with two representatives. One of them did my qualification and approval. Then once I got approved and found a house, I switched over to somebody else with AmeriSave. But both of them kept in contact with me throughout the whole process.

The refinance process was effortless and done concisely, and with great accuracy. The only issue that occurred was with the notary closer that came to our home. The notary gave my wife and I documents to sign without explanation. Nor were we given a copy of the closing documents! Extremely unprofessional!

My sister had refinanced her home with AmeriSave and had a good experience. So I got referred from her. One thing that they do that other lenders don't is they charge that application fee, which I didn't fully agree with. Because I had refinanced originally and my appraisal did not come back to what it was supposed to be. But I was still charged the $500 application fee, which I had to fight over it. But I got it back. Normally, they don't. And if I didn't fight for it, I probably would not have gotten it back. That is one thing that they should change because other lenders do not charge that. Other than that, the rep was very knowledgeable, very helpful, knew exactly what she was doing, and made the process easy. Patricia and I spoke on the phone and she filled out the application while she was asking me questions, so I didn't even have to fill it out. She did it for me, which was very easy.

The process didn't take very long at all. It was pretty painless. Everything was pretty easy with the application process. Everything was smooth when I worked with the reps. AmeriSave did a good job. I'm happy.

Our loan officer was a great communicator, worked really efficiently, and answered all of our questions. They seem to have sold our address off or gave it away. There was a lot of junk mail. But it was a very positive experience.

It was quick. One month.

The process with AmeriSave was smooth and it wasn’t too hard to do. They were good to work with. Darius, the rep, was awesome. He was attentive and took care of everything. AmeriSave was very quick to respond. I don't think I had any of my questions that weren't answered within 24 hours. Even on the weekends, they were good to answer any questions. People should use them.

My process started off as a chat online when I was on the computer and it evolved from there. It’s one of the simplest ways to refinance my house I have ever done. The rep answered all my questions. I can call her. If she didn’t have the answers, she’d get it for me and email me. They were very communicative. She was very friendly and really helped me get through this whole thing, especially on the computer side of things. When I tried to drop it in the mailbox on the Amerisave thing, sometimes it wouldn't work. So I just emailed her and she’d put it in for me. The rate went from 4.25 down to 1.9. When I got my 1.9, I was extremely happy. We got it done in four weeks.

AmeriSave got back to us right away and we decided to go with them. But their application process could be improved. The worst part was submitting all these documents, then the next day they'd tell me to submit all these other documents. And the following day, they'd say the same thing. They could have just told me everything they needed out of the gate because I felt like every day I checked, I had more stuff I had to submit. But the loan officer I had was great. He followed up right away and every time I reached out, he got back to me right away. All in all, I had a really good experience.

Davis gave the right information and he helped me through the process so I took AmeriSave as a prime option for me. I went with a mortgage loan and everything went smooth. The rates were good and I really appreciate the work they have done. I'm comfortable now.

A guy named Ken from AmeriSave made the process very easy. Saved me a bunch of money.

Very professional and timely response from all involved. I would definitely recommend to a friend. My representative was a good listener and was highly effective in moving me and my required documents through the process with no problems. My experience with AmeriSave was a positive one.

I had the best experience with Brad **. This is the second time I have selected Brad for a refinance of my house - with good reason. He is professional, knowledgeable, listens and cares about what my needs are. He also managed to close my loan in an amazing 14 days from when I first spoke to him till I signed with the notary!

We used AmeriSave before and we were happy with them. The rep was very helpful. Also, the rates and terms were very good.

I got in touch with one of the guys that did the loan for me. He helped me out really well, and he was a good guy. I was looking around, and he was real friendly so I stuck with AmeriSave. He was cool. He had a lot of knowledge about anything I had questions on. If I needed to know something or I didn't understand something during the process, I would just send him an email or leave him a voicemail and he'd call me back within an hour or so, or email me back immediately.

Just a few words about Amerisave Mortgage. From the first day of our loan application we were treated with unbelievable courtesy and professionalism. There was a team there that constantly saw to our application needs daily. From start to finish our loan processing was very professional. Thank you and continue your service to others.

The mortgage I refinanced was with AmeriSave. I was pleased with the way that the first one went, so we just decided to stay there. Everything went very smoothly. The first person I talked to was very helpful, and took the lead through the process. The rate was certainly competitive.

I looked at about three companies in a list and their rates were the best, good, and the worst. The price difference was also very minimal between the three and AmeriSave was the one in the middle. They responded back to me pretty promptly, so I went with them. The rep I worked with was really great and she said that my mortgage was done in record time, which was about a month. I was on the ball with the information that they requested and it went so smoothly that I sent her a referral.

We are so glad a friend recommended checking out AmeriSave for our refi! Allison was amazing. Any questions we had, she was there with a response in no time. We started the process, got all the required documents emailed and within 2 weeks we were signing closing papers. Can't rave about our experience enough!

Amerisave offered the best rate and terms by a significant margin. That's why I picked them. I was lucky and got a great agent, but the PROCESS was HORRIBLE! They asked for far more supporting data than other Mortgagers, and made some frankly completely outrageous requests. I was always told "The Underwriters" needed yet more data, and the process would stop. One example: They asked for an official May 2021 Bank Statement showing sufficient closing funds....on May 19!! They wanted an "official" statement 12 days before the month was even over! AND THEY HELD UP THE MORTGAGE BECAUSE OF IT!! 2nd example: I had fully paid-for vacant land as an asset, and again the Mortgage was held up....due to the lots being referred to as **, and **. They would not accept ZERO as an address, when all the lot, plot, tax, and other info tied it all together.

I got AmeriSave's information through a close friend. There was Ryan. One of my friends used him to refinance his home. That's why he sent me the information. I talked to him and went from there. I paid July rent, and then I got a form that I filled out that said to set up automatic payment. I sent it in a while ago. It has been a few weeks. So, I don't know if for this month it’s gonna deduct automatically or do I need to send another check. Because it sends those monthly statements automatically, so I wanted to check. But as far as the service that AmeriSave has provided so far, it has been good.

Any online application is not as personable as doing it with a person, so I wasn't too thrilled about that part of the process with AmeriSave. I was more thrilled about the gentleman who helped me out with my refinance. His name was Mark and he was very pleasant. He was very on top of it and he was very nice as far as anything I needed. I could call him anytime and he was available, which was amazing. The rates and terms they gave me were very good, too.

I was a Wells Fargo customer for over 15 years, I ask them 1st to do a Refi and Cash out, I was told, "No, we are not doing Cash outs".... But as Joel Osteen would say just because your Bank that you been at for years said NO, well there is always a Bank that will say Yes and Amerisave did just that. They did a Refi & Cash out during a Pandemic .... Thanks, Nick Z.

From the first Phone call to the last, I never had a single issue. All my questions were answered. The whole process was simple and easy and moved along quick. I highly recommend this company if you are interested in A loan or refinance project.

I recently refinanced my home. Amerisave had the best rates and Kathrine ** was great to work with. I would recommend this company to others. I would use them again if I needed anything more if their rates were still lowest.

Jeffrey ** worked on our Refi from Amerisave, He was the greatest, very professional, walked it through with us so we can understand everything to our satisfaction, called us even when he didn't have to, just to see how we were doing, do we have any questions, etc., letting us know everything looking good, I believe it only took 34 day in escrow to close,... Thank you Amerisave and especially Mr. ** for a stressless Refi, definitely have already and will in the future recommend AMERISAVE.

Alexis was easy to work with and was on top of everything every step of the way. She was careful to follow up with questions and all contacts (like title company) to be sure nothing was missed. Closing was swift and easy.

I first submitted a request through LendingTree, and I was contacted by multiple lenders. I ended up going with AmeriSave because I liked the gentleman that I was working with. He was pleasant and efficient. I also got a better offer from another lender, so I presented that offer to AmeriSave and they matched it. Everything went really well and it was a very easy process. Online, we submitted everything quickly, because I was able to see what they needed. When I'd call the rep (Robert) anytime I had a question, he'd get back to me almost immediately. The only thing that could improve is after the application process was done, when it was turned over to the next step through underwriting then into the finalizing the loan process, the communication was not very good.

When I started depositing with AmeriSave, they just did everything electronically. And I did not have to provide them with any documents except one addendum to the sales contract extending the date from our original contract, because the date was coming up. It would fall short of expiring before we would close. In that respect, it was so easy, it seemed like, after what had gone on with Bank of America that I wasn't even 100% sure that we would close. On the other hand, everyone I worked with in AmeriSave was helpful. Ariel, the processor, kept me informed on everything along the way.

Absolutely the best mortgage company to work with. The process was very smooth. If I had questions I simply emailed them and was given a response very quickly. If the need should arise for a new mortgage or refinance Amerisave would be the one to call.

Nolan ** was very helpful and attentive with the loan. No complaints with anyone. There is one post loan problem and that is my wife is not shown as a loan co-borrower on the paperwork filed with the Property tax Assessor at the Lawrence County Indiana Court office. I reached out to Solidifi and they said it is an AmeriSave document. Still waiting for this to be corrected.

This was the most simple refi process I ever went through. Everything was done through online portal which sped up the process. From start to closing...about 6 weeks (amazing). New rate blew away the one I had with JP Morgan Chase (Woke). Always received prompt reply to questions and AmeriSave really understands the mortgage market and your individual needs.

Our experience was very very positive. We worked with Steven ** & Nana **! These two gentlemen were very helpful, communicated and streamlined the process for us. Thank you Gentlemen for your hard work and commitment and dedication to your customer!

Ryan ** was extremely professional and answered our many questions. If we got his voice mail in always called back in a reasonable time period. If I ran your company I’d want to clone Ryan because he makes the customer happy and AmeriSave money.

It took six months to refi. Other than Steve the company was not responsive to most of my inquiries on progress. Should have moved on but had too much of my time invested. Ultimately I have a satisfactory result. Thank you.

Amerisave was a great experience for my refinance. The consultant was very knowledgeable and everything went very smoothly. Sales and processing was very easy with the ability to upload documents. Was able to close on time with all payoffs quickly processed. Closing was right in my home so very convenient.

My first home was refinanced by Amerisave. On my first try, the team that processed my refinancing on my first home took 69 days, so I quit as I was very unhappy. One month later, I refinanced my first home with another team at Amerisave. This team completed the whole processed in less than three weeks. I was satisfied.

Amerisave has an automated process of documentation that streamlines the process, particularly in light of COVID restrictions, and made it really convenient to process my request. Everything from the web portal to submit docs to the signing process was very efficient and when a phone call was required for clarification and Q&A, it occurred in a timely manner and they were pleasant, throughout. I got a good rate and would recommend them to anyone interested in taking advantage of the historic low interest rates we are experiencing--I am a happy client!!

We refinanced our home twice with AmeriSave and plan to use them to purchase our next home as well. The process has always been quick and efficient service every time. I love that I can do everything electronically as well.

To me, the most impressive thing about AmeriSave is that they were pretty much hassle free from the initial application, to the closing of the loan...and then to starting to make the monthly payments. In this day and age, it's rare that one has this kind of experience with customer service at any company. Hassle free is always a good thing!

Have had above average experience at the time of the refinance process. Perhaps, pro support sucks. Their support team when you need help are NOT responsive at all. I've had a property tax issue through the escrow. They didn't pay tax from the escrow amount. Warrant was issued because of that. I made many attempts (1st week and 3rd week and following week) to pay off the balance. Did not pay the amount to the correct location. Instead, I ended up paying off of my pocket to save my TITLE. They keep on disconnecting my phone or holding me on the phone for so long for no reason. Almost 7+ weeks while writing this review, NO RESPONSE or a single update from the team whatsoever. No direct call to the escrow team or manager or others when you need them. Totally disaster. I want company executives to take action against those not doing their job. If execs are not doing their job then I have no words.

My mortgage company was fine, but I wanted to save money. I called somebody and when I got that ball rolling, somebody else called. AmeriSave was going to do 2.99, while the other place was going to do 3.125. I called the other place and said. “Hey, they're going to give me 2.99. I'm going to go with them unless you can match it.” “Well, we can't match it.” “Okay. Goodbye.” I went with AmeriSave, and the process was really smooth, to be able to do everything to refinance my mortgage online or just through talking to the phone. AmeriSave was great. The guy, Jamie, that I spoke back and forth to was great as well. Anything that was an issue was on my end. Now, I have a lower interest rate and a lower monthly cost.

AmeriSave was prompt, very responsive, and answered all my questions. I'm happy that it's all done. It has been very beneficial on both ends that we were able to borrow money from our home and pay things off, especially with the COVID-19 has been a disruption for us. And then also within that, they were able to ensure that our payments were not increased. So that made it a bit easier for us also. The communication was wonderful. The one negative thing I found is that I had to continue to provide information. The same request was coming through, so the certificate was duplicate. The process was already too long. It took forever. And then having the request of duplicate information just made it even longer. But overall, they did a wonderful job and were always professional.

We were perfectly happy with AmeriSave. The reps were sensible. We texted back and forth. We were hoping for another half percent be removed. But it’s good and it has helped us out. They worked with us in every way and made an effort to meet our needs. And I feel they do the same for everybody. We tried to get our son to call them.

I had Wells Fargo, but then I got a call from Rocco and I heard him out. I got 20 other calls from other companies, but I decided to go with Rocco. I felt comfortable, and I'm happy with the rates and terms that I got. When we initially did it though, Rocco told me there wouldn't be anything out of pocket at closing besides the application fee, but when everything was said and done, there was $1,000 for closing. I asked him about it and he said, "Well, I did tell you there wouldn't be." He made sure it got fixed. He talked to whoever the heck he talked to and it made the 1,000 bucks go away.

At the last minute of the process, AmeriSave started asking for stuff that should have been done and I was a little bit frustrated. There was a lot of unnecessary stuff and a lot of delaying for no reason because they couldn't figure something out with the FHA. That took another two days. I took days off to be ready for what they wanted me to have. I went through almost three weeks of hell. They told me, “We’re closing today.” But they were reviewing the entire day. They said there was one last thing. But another thing pops up then another. Me telling my job I was gonna take the day off because I was closing with something caused me to lose three days of my vacation time.

Will was very patient and helpful, and I'm very satisfied with the rates and terms. Everything is good.

AmeriSave's process was very quick and easy. I'm a single parent and I work full time so I enjoyed the online process. I did their a FHA conventional loan and it was a fixed one. The rate was very low at the time. My rep was great and we communicated via house phone and email. In terms of response time, they were very quick to answer any questions I had. I would give anyone interested my rep's name and number and have them reach out to AmeriSave.

I felt very comfortable once I talked to the rep because I had worked with him before. Once he got in touch with me and I started talking to him, I was like, “Yes.” I feel so relieved and I felt comfortable to do it again. The process was very simple. The rep was very helpful and truthful. And whatever he said he would get or do, it was done the way he explained it to me. It was very professional. Once he was done with his part, he gave me to the underwriter. And they took over and verified everything. Everything went smoothly. I don't like to be misled or for somebody to tell me they can do it nd then tell me that they can't. AmeriSave had some questions about some other properties I have. They understood and did everything. They have done a lot for my life. Economically, it has been great.

We found during our search that all the interest rates of the companies were comparable. But AmeriSave had the best customer service hands down. They actually cared and it wasn't just about money even if at the end of the day, it really was. They took the time to keep checking in with us weekly and asking if there was anything that they could help us with. They let us know that everything was still on and they were just waiting for this or that approval. Our initial contact was Yvonne and she was phenomenal.

AmeriSave offered a more upfront experience of understanding what we were getting into from a cost and rate perspective versus the other lenders we were looking at. The rep returned our calls and emails with a quick turnaround. Everyone in the organization was helpful when we ran into any issues. Everything went smoothly. They were quicker than the other ones we were looking at who tried to push us out about two months. They were receptive and understanding. They gave us the refi we were looking for.

I worked with a rep in Georgia and I had a very good experience. Everything was okay. She went above and beyond following up and helping me with the documents because I never really liked the AmeriSave portal, where I have to upload everything. The process was pretty okay and it was the timeline I was expecting it to be.

AmeriSave had the best rate at the time. Also, everybody was very helpful. They worked with me, made sure I was able to accelerate my close date. It was a good experience. The rep was attentive, responsible, responsive, professional and easy to work with. I had a lot of different questions with different scenarios and he always got back to me and was very helpful.

AmeriSave was quick to respond to emails and all the requests. Our first contact was Russell and he was very helpful and a very nice person.

AmeriSave was really easy to work with. They responded to my questions, updated paperwork when I asked, and called me back in a reasonable amount of time. I got my mortgage needs met.

Their reps worked with each other as well as with us and anytime we needed help, they were right there. But the website could give more explanation of what to do and be more user-friendly. Also, there seemed like a lot of paperwork. We didn't know what some terms meant but when we had questions, they got back to us. Overall, we had a good outcome. We've saved money and we're able to enjoy life a little bit more. We're with a lot lower interest rate so, in the long run, we're gonna save a lot more money too.

I worked with AmeriSave before. It was a great company to work with. It has been a good company for me. The process was streamlined. Darla was really helpful and kind. She took the time, answered all my phone calls, and was very professional.

The lady I was dealing with at AmeriSave was great to deal with. She was very personable and if I had a question, she responded back to me in minutes. The application to closing took a little longer than expected. The issue was with the time it took for the appraiser to get to us and get the report back. The appraiser and company need to be a little bit more responsive.

Everything I needed, AmeriSave would spend as much time on the phone as needed to get it straightened out. There was quite a bit that I had to do paperwork-wise, and they guided me through every step of the way. It was my first time buying a home. Jay was my officer and he did a fantastic job.

I started searching for lenders and AmeriSave seemed like the ones that were on top of it. They were reaching out to me and they were giving me good and competitive rates. It seemed like they were the most likely to get it done quickly. I did a refinance with some cash-out and it was something that I wanted to get done quickly. The online application process went really smoothly and the rep, Sara, was always there when I needed her. She was proactive and reached out to me to ask if I needed anything. There were a couple of things that weren't exactly how they said, like the document signing. I thought it was going to be e-signed but the people keeping track of the paperwork didn't allow that. But I wanted to get a loan where I wouldn't have to have my house inspected and AmeriSave was good at that.

(7/19/21) In December 2020 (yes, 7 months ago), locked the rate @ 2.5%/fee $9k (lowest rate compared to others at that tome) with their Loan Originator David ** and received call from his manger to schedule closing appointment two times, one before the X’mas and one after New Year holiday, but both never happen. After that was the long and terribly follow up with them for months, week by week, never get it closed (with many excuses). I also tried to contact the manger, but never get any response.

I did a refinance with cash out. The process was prompt from the minute I entered the information, and then right away, I got a call from the rep. Yasmine called me right back and waited for the process. They were very clear. I had some concern. They were so quick and fast. I was like, "Is this a real company or not?" The application process is better than most. Go through all the information, it was collected. And it went well with whenever it needed to pull in my income information, so it was great. When you upload documents, sometimes it keeps asking for the same stuff even after you upload it. But it wasn't that big of a deal. Overall, it's almost better than Rocket Mortgage because I went through the same process. It's also better than Caliber Mortgage.

The online application process was nice and simple and the guy I dealt with was really good.

AmeriSave Mortgage refinanced the lighthouse that we had before so we had used the same guy, JR. He communicated a lot with my husband and gave him the best deal he could. He didn't ghost him or take forever to return calls. We also liked the way the lady came out and let us sign all the documents at our house. That was very convenient especially with our busy schedules. But what seemed kind of frustrating at the end was the documentation that we had to provide. It seemed kind of unclear. I work in pharma, and they bought and sold and bought and sold companies. So, my W2s and other documents were kind of odd. AmeriSave was asking for certain things and we provided them. Then they would say, "That's not good enough. Do it again.” The description of what we provided needed to be a little bit more clear. That would have helped us. But we were pleased with the experience. We know that the process that was difficult for us probably would have happened anywhere.

The initial contact was really rough because the people that I was dealing with were either quitting or getting promoted so my file got left. But then the woman that took over it did everything positively. She was very apologetic that it got left behind. After that, it was great. She was above and beyond. AmeriSave needs to put in some fail-safes for passing and knowing what files are happening in between, for those situations when either somebody quits or gets let go, to ensure that the files get picked up.

The gentleman that helped me was super nice and upfront. He contacted me and walked me through the whole process. He made it really easy for me. He was an amazing guy to work with. He continued to call and check on me, making sure I got everything I needed. If I was confused on the document, he made sure to clarify what it was I needed. He even called my insurance to get a document that they weren't sending correctly. So I was really, really, really happy with his service. Also, the rate that I got was a lot lower than I got from the previous mortgage. I got back more money than I would have at the other place.

Amerisave charges a $500 non-refundable fee with a loan application and will not lock a rate. When I expressed concern about this, my originator assured me that the loan would close in 30 days. It did not close in 30 days or months later. My rate started going up and new disclosures would be provided and I would try to contact my originator for explanations for changes other than ones related to my accelerating rate. I never get any answer and hardly any callback, email or text. Any attempt to contact another person at Amerisave simply resulted in referring me back to my originator.

I worked with Alexandria and she was awesome. I ran into a couple of snags, mostly technical issues, that I would call her for and she would get right back to me. She was very engaged.

The particular loan officer I worked with, Ashley, made things very easy and the application itself was pretty painless. There was a lot of documentation to go through but it was all available through DocuSign and other means, where most of it was pretty easy to take care of on mobile. That was nice. Also, Ashley was extremely responsive. They worked on weekends and they were very adaptive to the changes and different requests that came in.

Applied for a refinance in December 2020 and were preapproved. They kept asking for the same documents over and over. They kept changing the amount due at closing from $1,400 to $12,000. They had to recertify the appraisal because it took so long. Lost track how many phone calls and emails were sent. Kept being told everything looked good and we should be closed in 2 weeks. Then they request for updated documents again and again.

The application process with AmeriSave was relatively easy compared to what I've done with everyone else. But there wasn't good communication with this rep. I had problems. They were supposed to send a notary out to sign documents but nobody showed up the first time and I couldn't get any response. I reached back out to Darius and he kind of took over from there. Darius is the one who pretty much did everything. I liked him. I reached out to him yesterday about doing another refinance.

The officer I worked with at AmeriSave was knowledgeable, honest, and helpful. Also, he was really responsive in communication. The application and underwriting process took a long time but there were a couple of factors in there that made it take longer and we're in the middle of COVID. Sometimes, underwriters would ask for additional things but it was the way it needed to be. Everything they had on the site was good.

AmeriSave had a better deal than the other companies and their interest rate was better too. However, there was this one guy who wasted my time. He made me believe everything was okay. I did everything I had to do then I was waiting but nothing was happening. I called the main office and that was where they assigned my case to somebody else. My application had to be restarted from scratch after three months with a new agent and that's where everything was fine.

I wanted to refi with cash out and Amerisave was one of the few ones that was offering a cash out. They were very responsive. The rate was lower which was good and I was able to get cash out on top of that. It was a very positive experience.

AmeriSave had great response time and answered all my questions. They were right on top of every time I send something to them. Any time I needed to get somebody on the phone, I was able to get right on the phone. They kept me informed without bugging me and at the same time, let me know what I needed. It was a smooth experience and I would definitely recommend them.

I liked how quickly AmeriSave answered my questions. They immediately called me when I requested to apply and they contacted me by phone. After that, it was almost all online. And if I had a question, it was immediately answered. They were very informative and I had options, according to points, to be paid. I was impressed with the speed that it all got done in. It was the smoothest experience I've ever had. Do not hesitate to contact AmeriSave.

The gentleman that I spoke to at first was very informative and the process with AmeriSave went pretty smoothly. Anytime I had a problem, I sent an email and it didn't matter what time of day I sent it, they responded right away. They’re on the west coast and sometimes I didn't think they would respond that quickly, but they did. Their reps were also very cordial and seemed to know their job. The whole process was completed in 30 days which was a little bit faster, but it was what I expected.

AmeriSave's reps were prompt and I had a great experience with them. They were patient as well, which I really liked. I was so busy that I didn't have a chance to give the information back to them.

I was checking out three companies a Saturday night and submitted some things online. Then, the agent from AmeriSave got right back to me and said that she would speak to me that night. I went with them because of that, plus, they gave me the best rate. I went on to AmeriSave's website and had to submit documents that way if they were needed. They approved the application and I had to eSign a bunch of things. Then we did a hybrid close and someone showed up to our house to do the final closing documents, which took 30 minutes. The whole process was great and took a month to complete. The rep I had was really good, too. Her name was Rachel and I recommend her. Everybody at AmeriSave was really easy to work with and if I had a question, I would email and they'd get right back to me.

They were very forward with information and making sure they explained things to me through the process so that, I wasn't caught off guard by any of the numbers once we started the paperwork. Brad specifically was very fun to work with because he made it entertaining, which is hard to find with somebody over the phone. He made sure that he had conversations about those things that benefit us. While we had downtime, he made it still an interesting conversation instead of letting us sit there in silence. So it was really nice. I was really happy with the final rate because I was expecting it to be more with the amount that we'd take out. We got a really good deal out of everything, and Brad helped us out.

AmeriSave's rate is really good. It was almost half of the previous rate I have. I had some issues at the beginning with AmeriSave's web page. But after that, we cleared all the misunderstandings and it was good. I'd definitely recommend my friends to use AmeriSave. It was really good.

The communication was great. They would email and call me. I could call them and ask questions, and they would get right back to me. I worked with Joseph and he did great. He explained everything to me. The loan application was great. It's just toward the end where it kinda started lacking on stuff. The online stuff was all fine. It was pretty easy to deal with. It was all straightforward. Everything seemed to work all right. The part I did not like was the title company that they used. They were out of state and I ended up having to do a lot of the work myself.

AmeriSave had really good consumer reviews online. So, I went with that. It was a quick process. The officer that was handling my loan for refinancing was really quick and straightforward. Everything was online. I wish I had a little bit more follow-up on like how to pay for the first mortgage. Other than that, Sandy was very communicative. She has a very enthusiastic personality. She seemed like she wanted to help you out. She wasn’t just, “I'm just doing this ‘cause it's my job.” She did a great job from beginning to end of the loan. If she needed something, she had her assistant reach out to me. If I had any difficulties with uploading documents, I could either contact her via email or phone. So, that was really nice. I was very comfortable working with AmeriSave. I'd do it again.

Amerisave cannot seem to be able to process change of address requests. We have sent two requests to change the address from our Florida condo rental to our home which we refinanced with Amerisave. In early June we again called Amerisave about not receiving monthly statements. She admitted there was a change of address in the records but not processed. She agreed to process the change and finally send a monthly statement. It is June 26 and no statement has arrived.

The entire process was fast and professional. It was simple and streamlined. Nicholas was very good. In the past, I worked with other loan officers and they were able to take decisions by themself. But Nicholas doesn't. He needs to go to a supervisor. But he was a super hardworking guy and always willing to help.

I did a mortgage on my house because my ambition was to get the interest rate dropped down and I paid points to get the rate I wanted. My finances aren't exactly simple and the AmeriSave reps were very good to be patient and yet prodding to get all the information that was needed and they were easy to communicate with and always very cordial. I talked to three companies. The bank, of course was horrid, where I've always had my mortgages. But I talked to a couple of others. They also had nice people, but they couldn't put the package that I wanted together. I am looking at retirement, and so having that interest rate lowered to drop the monthly payments was my ambition.

The application process was very easy to fill out online. But the whole process took a little longer than normal. It was probably because I was sending the information to the person that was working with me, and he would upload it. I didn’t directly upload it here. We almost reached the time limit, where we had to start it all over. But the two guys that I worked with were absolutely fabulous. I would call them on a Sunday and they'd call me back. A gentleman that used to be a coach here in the local area came and he closed the loan at my desk and it took about 15 minutes. I signed more papers than there is with Quicken Loans, but I didn’t mind. It was a very pleasant experience.

I went online and AmeriSave had the highest rating of all the refinance lenders out there. I worked with Alyssa. She was pretty efficient and very responsive. The only thing is I had the time for the notary to come out, and they postponed it that day for a later time. I had to reach out to find out what was going on and it seemed like Alyssa was out of the loop on that. But the minute she found that, she re-engaged everybody and we set up a signing date, which happened to be on the same day that my property taxes were due. So, I'm hoping the distribution of funds to the local county here for the property taxes went out in time. Otherwise, it would have been fine.

A few years ago, I had a real estate agent who recommended AmeriSave. I bought a house from them at that point. They were the first lender I turned to. It was the easiest and worry-free process. I did everything through the computer online. They explained to me exactly what was going to happen, worked me through the process, and everything happened as they said and they kept me informed along the way. The application took 30 minutes or less. Then the underwriting took a week because they were waiting on me for some documentation to get cleared. I have not seen one lender that can move as fast as AmeriSave that is really on top of things and is working to get everything closed for me. I'm totally satisfied.

I reached out to a couple of lenders and AmeriSave had the best rate. The reps were very responsive. They always picked up the phone. They called me anytime I needed something. There was a bit of confusion once because I sent something online and they haven't checked their emails, but it got resolved quickly. They made the process easy for me. And it was fast. I had some questions because I didn't understand the process and there was some terms I didn't understand. They were super helpful, accommodating, and a really nice team.

My wife looked for decent rates through the computer, and then it came across AmeriSave. So, it seemed it had the best rate. She filled out the online application and she was satisfied. She had a main contact for the refinance, and she was able to communicate with that person on a regular basis. There was a little issue with some of the computer storage of information and documents, and they weren't showing up on our end. And we had to keep going back and forth to get the thing straightened out. But in the end, it all worked out. We were satisfied with the rate and terms at the time. The rates dropped a bit afterwards, but we were still happy with it.

The process went well once the bumps went away. It was just something random with a staffing change and our paperwork got screwed up. So, ours took about six months. The guy that originally did our loan over the phone with us left the company. And our loan did not get moved. He didn't do a good job and he wrote our whole loan up wrong. And we wouldn't ever qualify for a loan. So, AmeriSave had to start from square one. Once they got us to Jeremy, it was smooth sailing. It was eight weeks and the loan was done. He had a lot of stuff he had to fix. But he always answered the phone, called us back and answered our emails. Also, our rates and terms are exactly what we wanted. Specifically request Jeremy to answer.

I wanted a mortgage on my house. I own my house outright. I wanted to take some cash out to do some repairs. A lot of times AmeriSave asked me two or three times the same question. So, I don't know what the story was with that, or they weren't communicating with one another or what. Also, I wanted to see a rate of zero, but I didn't see that. So, I did the best I could. They could also drop 90 payments off my bill. Other than that, the guy that handled my mortgage was very good. He was very nice, friendly, and answered whatever questions I had.

AmeriSave came up with a good plan right off the bat and I thought, "To hell with it. I'm not gonna waste my time anymore." So, that's why I went with it. Candice was the biggest part of my contact all the time. She was super on everything. She was the best person that I've ever dealt with in the real estate market. She helped do a lot of things like doing everything online, on the phone, which I was not up on, and she helped me get through that. She constantly called me whatever she did to make sure we've done this or that.

The process was simple in the beginning and then got complicated in the middle, because some people didn't do what they had to. But overall, I would do the entire process again. It was stressful, but it turned out beautifully and worth every second of it. I’m the type that crosses every T and dots every I. So even where there were inadequacies, it wasn't complicated for me. I just had to do more sort of footwork. I'm thinking of going through a conventional loan next time in the near future with AmeriSave again. Erica was amazing and Sarah was a doll. They were kinda streaming through the process. But at some point, the ball dropped, and Megan rushed in out of nowhere and saved the day. She carried the baton, came back, and followed through. She called back to make sure I was comfortable. She also called me on closing to make sure I ate that day because it was really bad at the end. Megan was the one that really pulled it together.

I liked the simplicity of the breakdown and transparency. It's very noble if an organization can tell you straight upfront like, "Hey, this is the best that I can do. This is what we can do," and is willing to work with you and didn't look for me to circumvent myself. As far as whether 5%, 10%, 20%, I didn't feel pressured to put more hard cash on the line for sacrificing of a rate. And to know that the rate availabilities given this time, that they fluctuate, they were willing to say, "Hey, let's try to lock it in. This is the best number we can do. Don't sacrifice another 5, 10 grand to just get dollars to the cents." That transparency was great. The guidance and the multiple departments that worked in sync with each other. So, there was no lag time in between me filling out the documentation online.

The process of obtaining the mortgage with AmeriSave was excellent. I had a pretty tight schedule when I initiated the process and I had to go for a couple of months and my rate was held until I come back. I was pretty satisfied. With this pandemic situation, using the DocuSign was pretty good. The person that came over that did a hybrid closing was pretty knowledgeable. Everybody seemed to know what they were doing. Everything worked fine, except that I didn't know if I'm supposed to get a whole package of documents signed because I had some signed by DocuSign and then there were some that I signed personally. It was a pretty good experience since it was done mostly by DocuSign.

I submitted a request through Bankrate.com and AmeriSave was one of the companies that responded back. They offered me a competitive rate and the process to go through the refi was very smooth. It was a fairly simple process to do. Lawrence, the rep I worked with, was very easy to work with. He responded back to any questions I had quickly.

We shopped at three different companies looking at different rates, and AmeriSave had the best rate. The application process was very easy and transparent. The whole process was straightforward and simple. The agent we worked with was Joshua and he was quick to respond to all of our inquiries and got us through underwriting really fast, so the open and close was very simple.

I had a mortgage with AmeriSave, and the rates were going down. I wanted to see if I could get a better rate, and I did. I always work with Jacob and he is fantastic. Everything was really good. I recommended AmeriSave to my brother-in-law and a few other people that were looking for a mortgage.

The online application process was user-friendly and I'm not tech-savvy. The whole process was efficient and convenient. They have an individualized personal touch. Also, they had the best rate for me.

AmeriSave is fast and efficient. They're highly recommended. I'm gonna refer them. I had a good experience.

Christian called me then we submitted documents. The process was easy and didn't take too long. The application process did not last more than 45 days. When I first talked to Christian, he told me they would close in 45 days, so he kept his word and that’s the one thing I’m proud about. But it was hard to communicate with the agent. They call you every week, but when you need them, you just have to email them to contact. Then they would respond about the next day. Other than that, they are better than Wells Fargo. I did it with Wells Fargo before and AmeriSave is quicker. It was also more comfortable working with them than going with other banks.

I got a conventional 30-year fixed rate loan through AmeriSave Mortgage. It was pretty easy. Everything went pretty smooth. The rates were good. The only thing is there doesn't seem to be a way to make your payment online. Other than that, it was a good experience. The originating agent was very knowledgeable and very conscientious with great follow-through, and the process was easy.

I applied for a refinance. I easily qualified and have in excess of 50% equity, it should have been a slam dunk. I spent the next seven months sending in excess of 100 documents, many multiple times. The requests would come in every week or two, it was ultimately a stall tactic. I reached out to customer service many times. I even received closing disclosures with rate lock and closing dates but they were never hit and eventually they came back with a rate an eighth percent higher than the closing I agreed to and had locked at one point. There is no excuse for this type of incompetence. This cost me thousands of dollars and endless frustration. The customer service was also terrible. They never had any information on what was happening, I heard we are reviewing documents internally a dozen times and could never get a ETA on my closing other than what was in the disclosure which had my hopes up but ultimately was a lie.

I inquired on the internet at AmeriSave about refinancing my house. A representative call me back and before we hung up I had a set percentage rate secured. After that it was just providing them with paperwork they requested and shortly afterwards I was notified of the closing date. The people were very polite and professional and kept me informed during the process. The personnel are very professional.

I was happy with how the process went through. It took 45 days but it was not because AmeriSave was not doing their part. Everybody was helpful. It was more because of my bank not releasing information. I was really happy with the way AmeriSave handled things, the professionalism, their feedback, and their return calls. The only thing I have right now is that I want to make automatic payments from my account to AmeriSave. I haven't received any coupons though. I'm going to use the temporary coupons I got from the packet to make my first payment. Other than that, I don't know what I'm going to get or how I can do that. Overall, everything was good. I even got two people to call Carlos because they were first-time home-buying. He was the one that I connected to the most.

I saw on the reviews that somebody gave a downside because AmeriSave didn't work on the weekend, but I did not experience that at all. Wesley called me on a weekend, spoke to me, and said if I had any questions, to call back. Sometimes he is away, but he said that if he doesn't answer right away then he’ll give me a callback. The application process was smooth and easy and the rates and terms were exactly what we were looking for. It was explained to us that the option of decreasing in the rate was there, but we didn't want to decrease so much. We were more seeking about taking out the cash so we could do more repairs to the home.

We had a wonderful experience with AmeriSave. Spencer D. helped to move our refinance loan forward in record time. We closed in just under 30 days! Everyone involved has been so helpful and and quick. One of the best experiences we have had. We will refer AmeriSave to all our friends and family. If you are looking for a quick closing AmeriSave is your go to place.

We purchased our current home 02/13/2020, and we reached out to Amerisave to see if we could refinance to have our closing costs financed with the refinance to get a lower interest rate, and lower monthly mortgage since we are both over 55 years of age. The issue is that they said that the appraisal came back less than it did 14 months ago. The crazy part is my property taxes increased. It is hard to try to do business with people who continue to try to insult your intelligence just because of our race and our age. I spoke to Mary **, Shevawn **, and their supervisor Gage. All I ever asked them to do is just be upfront with us and not try to say what they think we wanted to hear.

Matthew, the rep of AmeriSave was so helpful. Everything that we did with him was awesome. He was very knowledgeable, patient and he had an answer for every single question that I had, especially because it was my first time doing this. He was really approachable. So that part was perfect. The other part was a bit of a headache. With the other person, our relationship wasn't as good as with Matthew.

The whole online process was nice. Everything seemed to be easy and seemed to move very quickly. It was speedy responses from customer service too. Follow-up from them was quick and painless. AmeriSave had a lower rate and that's one of the reasons I went with them. It’s a good experience.

I like the application process at AmeriSave. It went very smoothly. My experience with the rep was very good. Anytime I called her, she answered the phone right away and helped me.

The application process online was very easy and quick. The reps were also very professional and helpful. If I had any questions, they explained what they were. After the loan closed though, they transferred it to another servicer. However, it was still AmeriSave.

We were looking for a cash out refinance and took a chance on Amerisave. Rates were competitive. The process began in early April. We needed to upload a lot of documents and sometimes the site didn't seem to be working. Every request we received we quickly responded to. My husband has a good income and is self employed. He has been for over 10 years so we have a good history of income. Amerisave kept asking for more information related to his self employment. The message we kept getting was 'Please provide documentation verifying your self-employed business is currently operating.' We would send more info then it would pop up again.

I'm 70 years old, and the only problem that I had was my lack of technological advancement. Other than that, the whole process was easy. Amber ** was the person in charge of my refi from my perspective, and she did a great job. She walked me through everything. All in all, AmeriSave was a fast, easy and helpful company to do my refi with.

I worked with AmeriSave to do refinancing and changing the terms on the loan. I like the online application. I like that I have access to the documents. The only problem is sometimes they ask you different things that it was nothing to do with my application, like something about me paying for child alimony and divorce. But I got divorced 25 years ago. So there were different things that didn't really make sense and the answer the guy had for me was only he was just following the system. AmeriSave dragged the process for more than they were supposed to. But in the end of it, everything worked out. I'm happy because in the end, they gave me what I wanted.

AmeriSave gave me the best rate possible compared to any other lender out there. For the most part, everything was smooth sailing with my experience with them. Communication was sent through either email, phone call, or text. So that was good. There was only once where I would call to try to get ahold of one of the reps, where I wasn't able to. But they responded the next day. Overall, everything was good.

We went through and reviewed all the mortgage companies online, and amongst all of them, AmeriSave looked like the best choice. We happened to call the agent, and he sounded very knowledgeable and friendly. There's also so many companies out there, especially Quicken Loans, that badger you. Once you touch base, they're like hound dogs. AmeriSave's agent didn't do that, and that's what I like. It’s more personable and he was able to answer questions and steer us the right direction.

I liked Thomas, the gentleman I was working with at AmeriSave. He was sweet and he answered all my questions. He got back in touch with me when I asked him something. He thoroughly explained and made sure I understood. Also, their interest rates seemed to be better than the other companies I've been talking with. I got a 30-year fixed loan with them and it was pretty fast. I was really comfortable working with AmeriSave. Everything seemed to flow smoothly.

Because I'm self-employed, the mortgage company didn't want to deal with me. They asked a lot of things twice or thrice. The process is not the easiest one and could be way better. The best thing was this guy who guided us through the whole thing. I am self-employed and it was a pain in order for me to give them all the documents. Let’s say they asked for profit or loss for two years then they asked for profit or loss for one year, but I already gave them the one for the two years. Things like this are useless, but all over, rate was okay. Their rep was the best guy I met too. That's why I stayed with them.

In a world where it is hard to find great help it was very easy to work with Elijah **. He is a fantastic loan specialist. He was very attentive and a great communicator. I highly recommend working with him at Amerisave.

My mother refinanced through AmeriSave. She told me that she got a good deal, gave me a few numbers, and then I called. I tried two other places as well, and AmeriSave beat them out. Ultimately, they had the lower APR. Also, the loan person was awesome and everything was really smooth. I was able to upload and attach all the documentation, which helped matters. Everything was right there for me, and it was nice and easy. It’s great.

The customer service I got at AmeriSave was far better than anybody else. It is an excellent company. I applied online and it was simple. I took out some extra money to do some housework and the rates were fair. Everything was perfectly in line with what I got. My experience was smooth from start to finish.

I was toying with the idea of refinancing my home when I received a call from an Amerisave loan originator. He promised low rates, took my info over the phone and a $500 application fee upfront, while assuring that if I did not qualify for the loan the fee is usually refunded. I was told to submit info thru a website. Going to the website I saw the application that had been created from the info shared during our phone conversation. But the property address was wrong. I called the originator, who said he would fix it. Nope. Didn’t happen.

The rep was very helpful. He explained every step, explored my options and advised me with the best options I had. The rate and terms are what I was looking for, and he made them available to me. It was good.

Everything they asked for, I either had or I got within a day or two. So the process was quick and hassle-free. If I had any questions, I could call my rep up. And if he couldn’t talk right then, he would call me right back and answer my question. If I didn't understand something, he would break it down to me and help me understand.

Our lender Paul ** went above and beyond to help us get our home loan and to close on the time we needed. We had been working with another lender who was not getting things done and the moment we contacted Paul he went into overdrive! Would highly recommend both Paul and AmeriSave!

I liked my loan Officer. He was polite, friendly and always responsive to my questions. He held my hand and kept me going through the entire process. I was able to get exactly what I wanted and needed. Very pleased with my experience. I will highly recommend them.

We applied for a first mortgage on our principal residence with Amerisave. We are the perfect applicants with no debt, credit ratings over 810, substantial income and assets, 50% LTV and yet Amerisave cannot return phone calls, emails or texts to conclude the process. I have been promised return calls SEVERAL times with no communication forthcoming. Don't waste your time with these incompetents.

Everything worked out pretty much like the rep of AmeriSave said. The figures that we ran across originally were what we ended up with. Shy of a few thousand dollars, but I didn't have to pay the mortgage for a couple of months, so it made up. I got a friend of mine and she’s looking into AmeriSave now because of my experience. I gave her a recommendation.

They required certain things which we weren't able to come up with such as paperwork that Texas doesn't provide for homeowners. Other than that, the rep was really good. I would call and have questions and he responds back. Things moved rather well.

The loan originator person from AmeriSave was super nice and answered my questions with a lot of respect towards me. He seemed very calm and focused on me and my questions. He also listened very well. However, they asked for a lot of documentation, which was a little bit over the top. Things concerning my divorce from 20 years ago. I happened to have it. It could have closed down the whole thing, having to do with my divorce settlement, even though the property was in my name only. So there was really no reason for them to ask about my divorce settlement. But the online application process was super easy and they had a quick response time once I put in the documents.

I like AmeriSave's quick response time. We did a refinance. They were very responsive. I worked with Ashley and she did an excellent job. She was very informative. She listened to me. She got the information quickly. She answered all my questions thoroughly, and she was very efficient, very knowledgeable, and very straightforward in everything. We talked on the phone and she answered my questions correctly and quickly. Their online application process was the one part that I didn't love, but it was straightforward and easy. I would just prefer to work with their actual person from the beginning. Because of where I live being a very rural location, it was hard to find an appraiser. Finding an appraiser took nearly a month, but as far as the AmeriSave's portion, they did all their paperwork in just a couple days.

Everybody at AmeriSave was eager and consistent. They were very cordial, polite and timely. Everything was done perfectly and it was awesome working with them. The online application process was easy and quick. I was very impressed on how I could do a lot of things online versus being able to have to see people in person or wait for emails, and then have to scan and do it all back. I was able to get what I needed on the rates and terms. So, I didn't have any problems with it at all.

The lower the interest rate, the higher the closing cost. So, we didn't get that much lower of a interest rate compared to what everybody else was saying they were getting. But it was okay. We’re content and happy with what we got. Tyler, the rep, was very good. But AmeriSave could give more updates. I was pregnant and when I went on maternity leave, that threw loopholes in the financial stuff. It was a lot longer process and I had to keep emailing and asking questions about closing dates versus them keeping us up to date on it. But other than that, everything was fine.

I gave AmeriSave the information that they needed and all the paperwork online. It was pretty streamlined from there. I got notifications every time my attention was needed on something and I could do it from my phone, so it got done fairly quickly. I was refinanced within a month. Also, the representative, George, was on top of things and he was very responsive if I had any questions about anything. I was kind of committed to going through with my first lender and I was very open with him that they need to do better. He was really good about taking that and changing my mind. He showed me the numbers and the documentation and walked me through everything. He gave me all the information and extra explanation that I needed to fully understand the process. I felt comfortable dealing with him.

I liked AmeriSave's rates and my great loan originator, Brandon, was wonderful. I'm not very knowledgeable with the computer and he walked me through everything. Before the closing, I had a woman that every time I have a question, she never returned my call. I would call or text her, then nothing. But then I would get her eventually. Even during the closing, there was a question then I didn't understand something, and we couldn't reach her. But I called Brandon and he called me right back. Other than that, they wanted a lot of paperwork and I didn't know how to do certain things, so I would just fax them and that was easier.

I did the refi with a cash out with AmeriSave and the online application process was fine with me because I prefer to do things online. They asked for something and I gave it to them. I first started the process in mid-March and I closed end of April. When I called Jason, the loan processor, he answered the phone and when I emailed him, he would email me back in less than 20 minutes. I didn't have any trouble staying in touch with him. He was easy to talk to and he laid it out on the line. There was no beating around the bush. He said that if I got something the portal needs, I should upload it. It would make the process go faster. The experience with AmeriSave was fast, efficient and there were no hiccups. I was very pleased.

Applying online with AmeriSave was simple and the whole process took a couple months to get done. The person that I was always in communication with was Jason and he always kept me informed on what was next. He always answered all my questions and I was pretty comfortable working with him. We communicated through email and at times, if we needed to have a phone conversation, he called me and it was never a problem. The rate they gave me is also lower than my previous rate, so I'm satisfied. All in all, they were great to work with and they have a website that you can go to and upload documents that makes the process very convenient.

The whole process was very fast and easy. It took about two weeks. It was very smooth. The rep that I worked with was great and honest. She sent little emails saying what we were still missing, and it was very easy to follow on that kind of thing.

Wayne and another lady I worked with were both very helpful. Anytime I needed something, I gave them a call or an email and they were very responsive in their communications back to me and were always able to get me the information I needed when had questions. AmeriSave did a great job and got my loan closed in a timely fashion. Once we got approved and everything was submitted, it got in their title department and that was the only part that took a little while. But it may not have been AmeriSave's fault. It was probably the contract person they were using. AmeriSave had a good rate as well as customer service and their closing costs were more affordable than some other lenders that you have options to choose from.

They were very good at keeping me informed during the process. My loan originator was always professional and informative. It took very little of my time. They picked the closing company and she came to my work for the closing. I would recommend them highly..

The AmeriSave website and the portal where you upload documents are horrific. They ask for the same information. I counted about eight times I had to upload the same stuff. The biggest thing they need to really take care of is that portal. They only accept PDF format. It should clearly say, “Do not try to upload a .doc. Upload a PDF.” If it's missing something or something's wrong, there should be some alert that comes back to you. Instead, you just wait. You think you've finished. Then three days later, you get a canned email that you have to go back to the portal and you're reloading everything you just finished loading. You don't even know what happened or why you're doing it again. It was just frustrating.

We closed in less than 12 days for our refi. The rep was very communicative, helpful and always available. So, it was super easy.

Technology has allowed people to do a lot of things differently in applications and although the process at AmeriSave wasn’t the best I’ve ever had, it wasn’t the worst. It was efficient and accomplished the mission. My credit score was excellent, so that simplified the process and made it a little bit easier. I provided documentation and uploaded them. I refinanced two properties and the one down South was a little bit easier because there were more comps. But getting an appraiser for the one up North was difficult. AmeriSave has good contracts with good people but not so much in rural areas. They could work on the efficiency of the appraisals.

Alleyah ** made our experience the best loan and closing process, she was easy to talk with and available as soon as possible, at all times. I felt she was a friend that had our best interest in our investment. Thank you for the loan and kindness! Roger and Janice

Jhoan was very professional and communicated very well. He was also very knowledgeable in answering my questions. I decided to go with AmeriSave because my girlfriend was very happy with the process that she had. I checked around as well and their rates and terms were very competitive. It was convenient to do the application process online and the reps were very attentive, prompt, and closed the loan really quick.

I got accepted to AmeriSave just fine but it took forever. I started in July and finished about a month ago. Other than that, the rate and terms I got were good.

AmeriSave called me and said that I could get some cashback. The guy who gave me all the information was Thomas and I enjoyed working with him. He was very helpful and I was happy with his work. But I wasn't really thrilled with his assistant that we gave all the information to because we had to send things four times before they ever got all the information right. It was so aggravating and frustrating. I was gonna pull the whole thing. I called Thomas about it and he would tell me that they got this and that. But his assistant kept wanting more and more of the same thing. Another thing was the process took so long. They kept saying it was because the VA was overwhelmed. Everybody with the VA was doing it now because the rates have dropped so low. I talked to Thomas and three days later, we had things done. Other than those, AmeriSave was pretty good.

The process was very quick and I was surprised. AmeriSave didn’t overload me with so much paperwork as well for the refinance. I was worried that they would have given me a lot of paperwork, like the time when I got my initial mortgage. However, it was very smooth and efficient. The rep was very responsive, answering questions, getting back on time and he also moved quickly in terms of giving me a new interest rate the same day. That was helpful. Overall, it was good. Everything went well with the refinancing.

The process was really good up until we had a situation where they had to resubmit my loan. I was ready to close one day then I got a call the day before saying it got stalled. We had to go back to the beginning. It got stalled another four weeks, which put us in a bind. That aside, my rep did an outstanding job. I was just a victim of the machine there. She did tell me that they were switching over to a new system and it sort of threw everything off. The process itself was actually very easy from what I've experienced in the past. The rate and terms I got were great. We're doing so much better than we were before.

The refinance process was really simple. It was just a matter of having the right documentation and providing all the info that they needed. But, when I had to deal with the appraiser, they changed the timeframe unexpectedly. There was a little mix-up with the communication with that. Other than that, everything was fine. My rep kept me on top of everything that was going on. He was thorough and tried to find me a good rate. He stayed in touch with me pretty well through the process. I was satisfied and very comfortable working with him.

I went to AmeriSave and got a 30-year conventional loan with a fixed rate. I had to email a few things to them more than once. I got frustrated how I emailed them or texted them something and they appeared to have misplaced it or didn't see it. Beyond that, everything went pretty well. The process was easy. The first time we got through the process, AmeriSave denied the application and told me the reason was because they were in the process of changing their applications. Mine was on an old application and I had to do a new one. They had approved it then. The process took about five weeks but it could have been a lot shorter.

I liked the deal they offered me. The rep was excellent and from the first time I talked to him till the final guy came to sign the papers, everything was great.

RoundPoint bought our mortgage. But, they kept asking for redundancy and they changed the interest rate without telling me. So, I canceled the sale with them. The rates looked good at AmeriSave so I gave it a shot. Everything went off pretty smoothly. However, there were a couple of glitches in their software as the guy we were dealing with didn't realize that we had to go to another menu to upload certain documents. So, he called me and said I need to send something in. I looked up in the corner and saw that I could pull down another menu for downloads and found it. But, even that guy didn't know where it was.

I didn't want to do the loan at first because it was so much trouble but I'm so very glad I did now. I did a 30-year loan and it's fixed at 2.5. The process turned out to be okay and most of it was done online. I had a lot of help from my daughters. They both have power of attorney and they had me sign everything. Mostly though, I did it by myself with the loan originator. I would like to have done a better job on my end. I'm not good online. It would take me a while and it takes a lot of patience with whoever I'm working with.

I had a good experience with their mortgage process. Their rep kept me informed.

I liked what AmeriSave was saying and what their approach was. I had six credit cards they were supposed to have paid off. I had six checks to send to those but two of them were identical, and one was not even for the one that I needed. So, I said no and AmeriSave sent me a check for the one that was missing. But, I still have an extra check, and I haven’t heard back from them yet. Other than that, if you're thinking about refinance, go through AmeriSave. It's very friendly and easy to get through.

I refinanced with them and it was painful. Every week, there was something that changed and I had to submit the same documents over and over again. Also, once they pass the documents over to another person, there was no communication. Nobody returns a call. Nothing was clear. The rate wasn't bad but I didn't do as well as I thought. That held me back because my terms went up by two additional years. I think I can go back and bring it back down to where it was. But someone needs to let me know if I'm getting back any money from AmeriSave and how much it is.

The application process was very iterative and the amount of documentation we had to submit was very intense. They’d make requests, and then I'd submit the documents. They make more requests and I’d submit more documents. It seemed like we just kept moving closer to the goalposts. The reps were very professional, informative and very proactive. I'm happy with the final product, and I'm happy that it worked.

In the beginning, it was a nightmare. The first rep was really frustrating. It took us four months to do the loan. Also, the process can be improved. For example, when AmeriSave needs a document, I had to provide and every three weeks, I get another document request. By the time I got the last request, the first one is already out. The rep said that because the first document was already a couple of months old, could I send another one. That dragged the loan process so long.

I was using RP Funding and they were dropping the ball left and right. That's when I reached out to AmeriSave and started working with Matthew. Initially, I didn't know they could also cover closing costs. Matthew knew his stuff. He ran me through the numbers and helped me out. The only thing I didn't like was the withholding of the $500. If I were to choose someone else, I wouldn't be able to get that 500 back, by shopping around. Other than that, they gave me good rates that were in line with everything else. Also, communication was excellent. They did everything they could to maximize what I needed for cash out.

The person who worked with me at AmeriSave went above and beyond, and I felt comfortable with it. She was informative and walked me through it. I started the whole thing in December then stopped. I started back in February and by March, I was closing.

It was a good experience with AmeriSave. This is the first in my life I have done anything this big online. I would have never done this. The fact that I had to do it online, I was skeptical. So, having a brick-and-mortar type of contact would probably bring them even more business. But I had an awesome rep. He was very patient and that was important. He covered every question I had. He was very thorough. He checked me and said, “Why don't you do it this way?” He talked me out of the FHA to save me the private mortgage insurance. Because he said, “With a credit score as high as yours, we can work with this. Why would you pay PMI and stay with FHA, when we can remove that PMI and put you in a conventional loan?” Which I never thought I could do.

Positively awful experience and the most arduous waste of time with AmeriSave Mortgage for our home refinance. After a very long, drawn out, exhausting duplicate stall tactic process and a $500 application fee, AmeriSave decided to CANCEL our application without even telling us! From their dysfunctional interface to submitting multiple requests for duplicate documentation we realize there is a much larger issue within AmeriSave. We cannot even speak to our former loan officer. He has even blocked our email address. No one will return our calls in reference to our $500 application fee that should be refunded to us. I highly suggest consumers NOT use AmeriSave Mortgage!!

My refinance began at the end of November and took until the end of April to get a closing date. I can accept delays due to holidays, etc. but this was absolutely ridiculous. Communication was so poor. Underwriting repeatedly asked for the same documents over and over again, which I continued to submit, then the loan would be held up an entire week, just for them to ask me to submit another copy of the same document. I questioned the loan originator and closing coordinator multiple times about this, and literally never received a response.

The process took a long time due to some kind of underwriting issues but other than that, it was fine. Bart, who handled my loan, did his best to help me out in terms of pushing for the underwriting team to accept the documentation I provided. Also, AmeriSave honored all of the rates that they initially quoted me, even though they were probably long expired.

Amerisave had good rates and the lender fees were minimal. I'm very satisfied with the rates and terms. The rep was also very informative and responded well when I had questions.

Excellent service! Jonathan who was doing the refinancing was very prompt in responding and did help the process to go very smooth without any hiccups. I would strongly recommend him Amerisave Mortgage to anyone interested in refinancing mortgages. The entire process took me only two-three weeks, although they mentioned at least one month to which I was ready.

Applying online was the smoothest process I've been through so far. AmeriSave also fulfilled every goal that I had (the low interest rate, keeping the term, and dropping the PMI). It wasn't just talk. It happened and I'm saving $200 a month. The other thing was I skipped a payment. That's not unusual, but it was nice. My daughter is getting married, and it helped a bit. I was completely satisfied with everything. The lady that handled it was very professional as well. They were very good. In fact, I've thought about recommending them to a couple of people. It was that good.

Hayley ** has been a tremendous help during this time of refinance. She has been so accessible and has been a wonderful resource. She is professional and so friendly. She answered all the questions we had throughout the process. Very grateful.

It was painless. I worked with Benjamin ** through the entire process and he ensured I was appraised of all documents needed upfront and when we needed to sign disclosures or other. I cannot say enough good things about Benjamin and his high level of personalized customer service.

Overall, my experience with AmeriSave has been very pleasant. Sometimes I'm skeptical of companies engaging in "bait-and-switch" tactics, but that was NOT the case with AmeriSave. I got the interest rate that they had promised from the very beginning. The only negative is that the loan took about a week longer than expected to close. Looking at the big picture, that was only a minor inconvenience. In fact, my experience was so positive that I am working with them on another for a second home. Terrence ** was my loan originator and he has been excellent to work with.

I recently refinanced my home and wanted to take a moment to say how much I appreciated the professional attitude and kindness AmeriSave gives its customers. I especially want to thank Matthew **. He went above and beyond his job scope to help me! Resulting in a great experience with AmeriaSave!

Their rep was helpful. The loan was expensive, but it suited my needs.

We had an awful experience with AmeriSave for our own refinance and decided to choose another lender after a long, drawn out process. Aside from their clunky interface to submit documents (which would also repeatedly ask for documentation we had already sent), there was a bigger issue that really soured our experience.

I went and registered at a couple of different places and Amerisave was the only one that called me back to be interested in such a small mortgage. The rep, Henry, gave me a great interest rate. He told me, “I can't wait too many days because they're starting to go up.” I talked to my wife that evening and I got ahold of him the following morning. He locked the interest rate in for us. It was 1.8% which is the lowest I've seen online. Even when the young lady came to do the notary work, she was surprised. She said, “This is the lowest one I've done all week.”

One of the things that stood out about my rep, Jonathan, was he was interested. He even answered my request over the weekend. There were also some cases that he would talk to me after hours. He was with me since the beginning and he walked it through. That's really what shocked me about the service that I received. I had purchased my home back in 2013 and the rates were high. I cut it in less than half by refinancing with Amerisave. That was a big break for me and my family.

Bradley ** and his team worked on my refi. The rates were super-competitive. The process was super easy. I dealt with Bradley through the process. He is AWESOME, DEDICATED, AND RELIABLE. The process was great in general. A little pressure with getting on the loan closeout schedule. The AmeriSave portal was easy in completing paperwork.

I contacted two lenders and the gentleman from Amerisave contacted me first. He seemed very knowledgeable and upfront with all his fees. He seemed like a legit person to speak to. He was extremely helpful and available at all times of the hours.

I've refinanced my house twice and the first time I went with my old army bank. It was an okay process but it took a long time and the interest rate wasn't that great. When the interest rates went really low, I refinanced again. I did what I never do which is go on the internet and google low interest rates. Amerisave popped up and I found out they're out of Atlanta, Georgia which is close to where I live. I started the process and it’s always a long and painful one but Amerisave was as good as I could imagine. The guy that serviced my loan did a really good job. They don't let the client sit on paperwork for a long time. Every time there was something in my portal or my inbox to sign or to do, I got an email and sometimes a call, which is helpful. It probably sped the process up by 20 days by just making sure most of my documents that I was sent to sign would get right back to the portal within an hour or two.

Customer Service is excellent however, there has been nothing but mistake after mistake. I honestly wish their customer service team learned from their management team. I am thankful that they are attempting to fix the problems. It's very frustrating to be patient with trying to use the call center.

The gentleman that I spoke with called me immediately and answered all my questions. He was very professional and everybody was most helpful. I got emails when they needed more information and I provided it as quickly as possible. They were good at telling me, specifically, what they needed. Also, I'm content with the rate and terms I got. I would recommend AmeriSave.

I liked the rate that Amerisave offered and Lindsay who I was working with made everything so easy. She made herself available whenever I needed her. However, communication between the various ends of parties could be improved. The title and underwriting folks were asking for information that had already been supplied. They need to do their homework because the answers they were seeking were provided for previously.

I applied, thinking just another mortgage company. I was pleasantly surprised by their response to my needs, their great rates, and the help that I got applying. I would recommend this mortgage company to everyone. The help that I got on the phone and by email was great. The closer came right to my home when I was available, and closed the loan in just an hour or so. Again, I would recommend this company to anyone.

I had been working with another company out of California and was getting a little frustrated because every time I needed a question answered, their rep would say say, "I'll call you again at this time." It would be a day or two later that I would hear from them. When I saw AmeriSave, I filled out a form then a rep, William, called me. Because I work for a police department, I'm always a little suspicious of people that call me that way. I Googled his name and he came up that he worked for AmeriSave so I felt a little more reassured that he was legit. He was responsive. When he said he was going to do something, he did it. He had answers and was easy to work with.

The lending process took a little bit longer than I was expecting because I didn't have all the paperwork ready but everything was pretty easy. The rep I worked with was very helpful and explained everything I needed to know. AmeriSave helped me a lot.