AmeriSave Mortgage Reviews

The process was quick. I could get to the information I needed. I could post stuff easily. The rep told me everything I needed and got right back to me when I emailed or either called her. She was very, very good, and very helpful.

The lady that did the loan, Abigail, was fantastic, and everything was handled perfectly. The refi was simple too. It was a lot of paperwork that we had to get together, but that's to be expected when you want to get a loan for your home.

I had a great experience. I was told what I needed and I furnished the information. There were some documents I needed to review. But everything went smoothly. Jonathan was great to work with. He was responsive and available. I couldn't have asked for a better experience.

It was a nice and quick process. They made it pretty easy to get information over to them. The portal was great, even to keep up with everything that was going on and the status. I was very happy about the process. I worked with Lyn and Shawanda and they were both excellent. Shawanda called to let me know we were at the end, but I had a few questions and she answered all of them.

I've never done a cash-out refinance before, but the guy we had made things go quick. We got it done in two to three weeks, and he made it very painless. I’m pleased. I would tell friends to definitely check AmeriSave out and to shop. These guys would be one of the first because how much easy it was. We had a couple people use a couple other places, and it took a lot longer.

Roy was the person that I worked with. He walked us through the process, and it took a bit of time but he was on top of it the entire way. On the other hand, the underwriters need to pay more attention. Apparently, there are several underwriters working on the same loan, and the left hand doesn't know what the right hand is doing. Otherwise, they wouldn’t have kept asking for the same information. Roy said, “Don't worry about it. You already sent it to me. I'll get it over to them.” He anticipated things and got ahead of it. Overall, I would recommend AmeriSave. In fact, I sent somebody over to Roy before the end of our process was done. If you can work with Roy, go for it. He'll do everything he can to make sure you get to refi or purchase your home.

Casey and his staff were exemplary. There was nothing that was a question mark. Everything was clear and concise, and it was very smooth. What normally is a big headache was a very actual pleasant experience. I did a VA refinance with cash-out. The rate and terms were better than what I was expecting. By far, this has been the easiest and the most comfortable refinance that I've done.

I did everything AmeriSave asked and provided all the documents they asked for and they knocked it out. The only thing I didn't like was the $500 loan fee. Other than that, everything went smooth and fast. I would recommend AmeriSave if I knew anybody else who was looking to refinance.

The process was fantastic. It was very quick and easy. Everybody I worked with was on top of it. They were professional and courteous. They let me know everything I needed to do right when it was due. They kept me updated on where the process is at and how things were going and kept it moving along very smoothly. I got the same rate as I had before, so I didn't take a back fall on that and was able to make some progress financially with the new loan. So it was all good. AmeriSave is a company you can rely on. If I end up purchasing a home or another refinance, AmeriSave is who I'd look for.

Brandon, the representative I worked with, was fabulous. If I had any questions, he or one of his associates was very quick to get back to me, and they were very professional, kind, and understanding. It was a great experience. Also, I refinanced my home six years ago, and it took four months. It was a gruesome process. This time, it was all done online and it took two weeks, from start to finish. It was very helpful. I got a much better interest rate too. I would most definitely recommend AmeriSave.

Everything was really smooth. It was very quick. My loan officer was on top of it. Every question that I had, he answered. Every concern that I had, he addressed. He was very quick about getting everything done. Anything that he needed, he knew right away. He was on the ball all the way through. I wanted to get some cash out of the house to get rid of some debt. So we managed to do exactly that and keep some cash for ourselves. We're very satisfied with the service.

The loan officer I had in the beginning was Kelly, and she was awesome. She kept an eye on everything throughout the process, but at some point transferred over to Mike who was the senior loan officer who brought everything through underwriting. Everything went smooth, but Mike was tough to get in touch with at times. He responded through email, but I could never get him on the phone. Still, he was good about letting me know where I needed to be. The portal system is great too. I can log in and check the portal to see what needs to be uploaded and could stay on top of things that way. Overall, it was a good experience. I would recommend AmeriSave.

It was a very smooth transaction. It was very easy and not stressful at all. Everybody was so friendly. The website was very easy to upload documents and I felt like my docs were very secure. The whole process was very good. It was very streamlined. I wouldn't hesitate to use AmeriSave again.

The process took a month. There were some back and forth things 'cause AmeriSave wanted to change it a bit with getting it in by the end of November instead of doing it a little later, but we didn't have a problem with that. I also sent them a thank you to the rep Trevor. I enjoyed working with him. He was very knowledgeable and helpful throughout the process. He helped us once before as well. The first time we went through AmeriSave, then we redid it in November, after five years. Trevor said, "More than likely that AmeriSave will sell the contract to someone else," and they did. I thought it'd be at least a month.

Mark was great and they had a team. But it was a bad timing because of Thanksgiving and the appraiser couldn't get out for two to four weeks. She was backed up. When she came out, she took a 5-minute walkaround and missed three rooms. She was the worst and when I put her up on Google, she got bad reviews. But AmeriSave got everything achieved and the application plus underwriting took less than a week. They were fast. The underwriters were a little bit lame though as far as getting it together because they were inexperienced. One person in there was Terri and she was excellent. I even commented to her bosses. They worked very well as a group, too.

Everything was seamless, and the rep Ryan was always on top of things and very polite. I wanted to try to find the lowest rates and get it in for a fixed 30-year with minimal cost, and we were able to accomplish that.

AmeriSave's customer service was excellent and the process was pretty smooth and normal. Getting the approval took a week. I faced an issue related to the cashier's check while closing. They hadn't informed me that I needed to give the cashier's check while closing and I came to know about that only on the day of the closing. If they informed me about it, that would have been great.

Refinancing with AmeriSave was the easiest home loan I've ever gotten. I did a lot of the free stuff over the phone with the gentleman that called me and the online application was pretty straightforward. We closed within a couple of weeks but there was a little bit of miscommunication. I would upload a form and the website would ask me to upload it again. Then I'd have to call and tell them that I uploaded this form and they'd have to manually look and confirm that I did upload it. It was my DD 214 from the military and they asked me to do a couple things twice but it was not a big deal. I'm not saying that the system is bad because it was very convenient to know what they needed. And when you uploaded the docs, the website would checke it off the list.

The only time I had a major issue with the process online was when we just got done filling out all that information on Rocket Mortgage, AmeriSave requested it all over again. There was a sketchy feeling there for a minute. But other than that, we accomplished everything we wanted to accomplish. I would recommend AmeriSave.

Amerisave was great. From the time that we applied until the time that we had our closing and finished, it was less than a week. In fact, it was all happening so fast it was scaring me because I'd never done anything like this online. I was giving all my information and I was so anxious that this was for real ‘cause it was almost too good to be true. It wasn't until we closed that I thought, “Wew, that really did happen.” We didn't have to wait for an appraisal, which would have added a huge amount of time. We also dropped from a 4.5 to a 2.5, which is significant. Overall, we were very pleased and quite impressed.

I have a positive experience working with them. The agent that I'm working with is very prompt with his response and the rate is competitive. Also, the process is very efficient.

AmeriSave had a little bit more clear understanding compared to other companies about what my costs were going to be upfront. I'm happy with them. Our loan officer was great. She was very communicative and very much available. When we had questions, I could email her. The closing process was very simple too.

My only frustration was with the loan originator. I did an inquiry late one night and she was in Arizona and I'm Central Time. She wasn't as responsive as she could have been. Bu the loan processor, Wanda, was awesome. She was very responsive and she called every week. She deserves a raise. I would recommend AmeriSave and refinance again. It was a great experience.

My loan officer was Alex and he was very hands-on. I told him what we were looking for, what we wanted and needed, and he was able to meet those expectations and then helped shape those expectations also. We communicated sometimes daily because I had a lot of questions. With the online portal, I could review everything and see the document. It made it so easy, almost to the point where I thought, "This can't be this easy." But it actually was. We were able to get to the loan table and to closing within 30 days. I did all this while working. It took no extra time outside of my regular day, so it was effortless. We have a daughter who is looking to purchase her first home and AmeriSave is definitely where we're gonna go to help her get that taken care of.

When I first called Amerisave, they told me what I needed to do and how they needed to get started. I gave them all my information, and everything was good. The only hiccup we had was on my home. Since I didn't have a lien on the property, I couldn't get a VA loan, so I had to go with a standard one. It went all the way to underwriting before they found out. We had to do a second appraisal but I didn't have to pay for it which was good. After that, it was really quick. Everything was done within a day or two. I could text my rep, Nino, and he would get right back to me, which was real convenient. He had a few other people that were involved and they stayed on top of it.

AmeriSave said they could do my refinancing in 30 days, and they did. It was easy. The requests were simple, and they provided everything immediately. It was a quick and efficient process.

My rep, Joe, was super awesome. He broke everything down to somebody that doesn't understand mortgage and refinance. He explained to me in detail to where I understood where all the money was going, how I’m saving money by refinancing, and the cost of the loan versus the interest rate. We talked on a regular basis and he was super awesome every step of the way. It was nice getting the extra information versus being rushed through the process. So far, I've been super happy with the process and everybody I've talked to over at Amerisave.

The process was extremely easy, efficient, and quick in comparison to other lenders that I've worked with in the past. We went from under contract to closing in about two and a half weeks. They have special loan officers that only handle employee mortgages. So I was able to work with her and she was great.

AmeriSave's online application process worked well. It was streamlined and easy enough. I liked it. Once I got all the correct paperwork, it was quick. It was less than a week. Jonathan was very helpful in the process. He was willing to discuss, answer questions, and very personable. AmeriSave is very beneficial.

They were super quick to respond and I got a direct text message to my phone from the guy who did my loan. Communication was really good and the portal was easy to use. There was one point where I was a little frustrated I hadn't heard back and was really nervous. But that was on me because I'm refinancing 'cause of a divorce. The rep was really patient. It turned out that his grandfather had died so he had been out of commission. He told me he was just getting back from the funeral. Once we straightened that out, they were very responsive.

The application process was pretty simple. But there was a point where I wanted more information on what they were asking, and I wasn't sure if I sent the right thing. It'd be nice if I had a little bit of feedback online. It was hard reaching my loan officer. Sometimes she was so busy, so it was hard to know if I did the right thing or get questions answered. I had to wait for her to get back to me. She had a lot of people to take care of and I understood that. But sometimes I didn't get my question answered till two or three days later. But it was a good process. It went smooth and moderately fast.

When I talked to all of AmeriSave's employees, everything was very smooth. Everyone was very helpful. We started with Kira, the originator, then Jermaine. The process was all very self-explanatory. And if anything, I did have questions with Kira, who was very helpful with answering.

This is the second time I've refinanced with AmeriSave. They are pretty responsive. This last loan officer was fantastic. I was hoping for a slightly lower rate, but it worked out.

The reps were very thorough and helpful when I had a question or request. They followed up well and they kept in touch. We were very happy with the rates and terms. I would definitely recommend AmeriSave. The only caveat I would have is that they almost kept in touch too much. I received several emails about the same thing, sometimes in one day. It was more than I needed.

The application process was very easy. I did everything online and by phone. The reps were very good and helpful. I had a 25-day closing or approval crunch. If not, the seller was gonna walk away. AmeriSave understood that and they got everything done on time. The two processors I worked with were great. I was surprised at how easy it was. The rate that I got was below than what I expected. I'm very happy with it.

I have already filed a complaint with the CFB about this organization. I have handled loan closings professionally as an attorney and have had more than 15 mortgage loan closings personally and never encountered the incompetence as I had with Amerisave. Throughout the process I would receive erroneous Closing Disclosures that had incorrect loan amount, interest rate. I would receive erroneous communications announcing that they had terminated my loan since documents had not been received which was not true. It would take numerous calls/emails to get these items corrected causing delay. In fact, I repeatedly sent documents over and over again. As self employed, I am accustomed to providing several years of tax returns but when they requested a tax return almost 5 years old, I said NO and they agreed.

The rep was very thorough, knowledgeable, and let me know things I never knew, just incredible. The process was very easy, and I have been recommending AmeriSave to family and friends.

I chose AmeriSave because I liked the person I talked to that gave me information. I know how my credit is, where I stand, and the money I have. I only needed to have an idea of how much it would be, and the reps were very helpful. Instead of running my credit, which upsets me incredibly, they just gave me a bulk idea of what it would be. I felt confident enough, then I moved forward and did the refinance with them. Everybody else wants to run your credit, so that's a big difference for me. I also had questions throughout the process, and the guy I worked with was knowledgeable and helpful. Above all, he listened to what I needed and gave me very fair options for me to choose from.

It was a little laborious going through all the iterations of what I perceived to be the final documents. Some things changed that were beyond anybody's control, and it was nobody's fault, but it could have been avoided had there been a little more communication about, "Things aren't final until they're final." Apart from that, the rep, Lacey, was fabulous, and my experience was better than I had hoped, overall. It was simple, and I'm pleased to do business with AmeriSave in the end.

I called AmeriSave who had our present loan, and I said I wanted to refinance. They got me in touch with a loan processor, and I worked with three different people during the progression of the process. That's the way it was when I got my first loan too. My refinance went very well. That involved having a notary public come to our house and do the final signing. They sent that in and the money went right to my bank account. Overall, AmeriSave was wonderful to me. We had a seamless encounter, and I've refinanced my home successfully.

AmeriSave was good to work with and the rate they provided was better than any of the other rates I got. I worked with Anthony and he was great. It was a tricky situation because the VA was involved and I was doing an interest rate reduction loan. So, it required a lot of documentation for the VA and it delayed the process a little bit.

I called AmeriSave and the guy who answered the phone sounded honest, which was the only reason I went with them. I had a lot of people looking for offers but the guy was super down-to-earth. The application process was easy and even though I'm not very computer-savvy, uploading the documents worked good. The only thing that took a while was the appraisal of my house, which took three days. I had questions but they were all busy. Still, people should go for AmeriSave and give the guy a call.

I was able to get the process started with two different lenders, and AmeriSave was able to give me the better deal. The process went well and I don't have any complaints about it. Everything takes time and that was not different here, but I'm happy with the experience. Josh, the rep, was personable. He seemed very helpful and he wanted to do it, not that it was just a job. The rate was what I was looking for. I wish I would have known my house was gonna appraise more, but it is what it is. I would recommend AmeriSave to friends or family.

I’m a first-time homebuyer and Lucan, the rep, was helpful as well as Lorraine, the underwriter. I was impressed with Lucan’s attentiveness and knowledge. If he didn’t answer, he would call right back within a couple of minutes. He was very thorough and walked me through everything.

The process with AmeriSave was rocky at first and then, we were able to meet in the middle. Overall, it was good and our rep responded to all my concerns in a timely manner, which was why I liked him. Plus, the new rates were great.

The rep I worked with didn't call me back as much as I'd like but other than that, he did a great job. Working with AmeriSave, I dropped a couple of points on my interest rate, which behooves me. I saved a lot of money over a 30-year mortgage and then I changed it from a 30 to a 15.

The interactions were good at first then it became very sparse. The questions were answered, but it was longer than expected. I had to reach out to other people in order to get responses due to the fact that my rep was busy with other customers. I referred Amerisave to somebody else and they called me about their money back because it's 60 days now in trying to refi. They've had a very bad experience and I kind of feel bad on that part.

I tried going through Amerisave last year and had a lot of problems with them near the closing of our loan so we cancelled doing our loan. This year, I decided to do some more research and check around on rates. I decided to give them a try one more time and this time, the loan agent that I dealt with was wonderful. Everything went real smooth as opposed to the previous year.

I liked AmeriSave's customer service. I was impressed with the intelligence of the representative that I worked with. Overall, under the circumstances of our federal government being complete dummies, AmeriSave did an excellent job.

I trusted the man from AmeriSave that I was dealing with. He was friendly and truthful, and prepped me on what was going to take place and how to venture through the process quickly. The process was quick and efficient. At the closing, I wasn't too pleased though. There was a cash out on the closing from the refi and I was a little bit surprised that there wasn't money exchanged at closing. The lady at the closing wasn't all that friendly about it. I made a phone call to the guy that I had dealt with, and he assured me that everything was fine. So, I went ahead and continued the process.

I worked with Richard and he helped me with all my questions. He was awesome. Some of the process was confusing but luckily I had a really good representative. I called him back with 50 questions and he talked me through each part of it. If I didn't have as good a person, the process would have been not as good. But he was very patient with me. I'm happy with the rates and terms. Everything worked out great.

When the first guy that I talked to at AmeriSave quit, nobody called me for a while and I was emailing him. Then a lady replaced him. She called me back and she was really easy to work with. She was nice and patient. She responded when I reached out to her. So once I got over that hump, everything was smooth. I'm pretty happy with the way everything lined up and got closed. Everything was going on behind the scenes and I didn't have to deal with a lot. So once I got my credit score and found that it was okay, and then got my rate, I didn’t have to deal with AmeriSave a lot, which was good. They told me when I got the mortgage that I could pick my due date. But nobody got back to me on that. So they made my due date on the 1st. But I’d like to have it on the 15th or 16th of the month. So that's one thing I need to get straightened out.

Amerisave is amazing. Brad and Amy did a 5-star job from top to bottom. I'm a little confused about the loan being sold but they warned me about that, so that's not too bad. I dropped my rate about 3.5%. I can sleep better at night and if I ever have any mortgage needs, I'll be going through Amerisave.

I had gotten online and filled out an application. The rep from AmeriSave was the very first person that called me and it worked out really well. We worked with her one Saturday morning, giving her all my information. She was extremely helpful. Overall, the whole process was really good. There was one little hiccup, and another person got involved but she didn't know all the details. But once my main contact was involved, it worked really smoothly. I liked that she stayed on the case from the very beginning and that she was very attentive and explained everything to me. She stepped me through the portal when I was first getting the account set up, and then informed me every step of the way. It worked out pretty good. I’m very happy with the rates and terms.

My broker, Ryan, is very responsive. He thinks ahead and is very detail oriented. The appraisal was slightly a lowball, but I’ve used AmeriSave so many times and they ate some of the issues that came with the appraisal. However, I didn’t like the person who puts the file together for the underwriter. Before her, I was using a guy named Steve. I was never irritated by him. With her, I didn’t feel she had a strong grasp of what I was saying. I’m a trustee of a trust that has nothing to do with my debt to income ratio and I have a debt to income ratio of probably zero. At the end of the day, the only thing that could happen was I write them a letter until they say I’m the trustee of the trust, which I did. But I felt it was too much confusion. Also, I prefer that somebody emails me once a week instead of calling me once a week.

The process was very simple and Robert was great. Everything worked out great.

I talked to Kristoff and the application process was quick. It seemed pretty easy. The rate was reasonable. It was way better than what I was doing. But it was a little confusing getting text messages from five different people on what was going on. It was people that worked for Kristoff and it was kind of confusing for me to follow who is what because I didn't trust the whole doing things online.

I like the way AmeriSave works. They go right to the point. The pace that they have was quite fairly for the way that I process my stuff. For me, it was great. The rep I worked with was always on the board. Every time I called, she would answer. She was on the move and she would do everything possible to make it happen. She was good and I recommend her.

The initial person I talked to, Patrick, was very consistent in following up and making sure everything got done.

My experience was interesting and efficient. It was the first time I had dealt with a completely online operation for signing and going through the whole process. It was pretty easy to navigate through the website for the most part. There were some little rough edges for me. I happened to be computer savvy for a long time I spent my career in data processing and computerized systems and engineering. Some things in the AmeriSave site weren't quite well-defined. I will suggest that when you start to use the task system that you get a little bit more information about it. I didn't understand that there were other parts of that that I could use, like to transfer my document. I thought I was only allowed to use the task part. So there were a couple of times I had tried to get information to someone. If I had known it sooner, I would have done it the proper way. But eventually, I got onto it and I asked some questions and I got the answers.

I found AmeriSave online and when I called and spoke with a rep, he was very helpful and knowledgeable. The initial process was easy and the rep I worked with was excellent.

When I reached out to find a company that I wanted to go through, I spoke to Daniel from AmeriSave and he was really friendly, and I really liked him. He worked really hard. I could call him late at night or early in the morning, and he always answered the phone. He helped me do the online application process. So, it made it really easy and convenient for me because I'm not very computer savvy. Also, getting the required documents was really easy. He sent them right to me. Everything went really smoothly.

I had to jump through a lot of hoops. They kept asking for a lot of stuff. But once we got those items in, the process moved very quickly, just like what my loan officer said. My loan officer was okay. She was very polite. We went back and forth a couple of times over the phone. But it could have been better if AmeriSave gave an upfront list of what I needed for my employer. Everyone's working from home, so I had to submit things at least two or three times. I had to ask what I needed to say on some things. But once they clarified everything that needed to be on there and I submitted to my employer three times, we got what we needed. When they got all the information, someone called, and it was approved. Then someone else called and said, “I'm taking over from here,” and scheduled an appointment. The guy showed up and it was done.

The guy that I dealt with walked me through step-by-step and told me everything that had to be done. Any questions I had, he was always there. I knew what the rates were, I didn't want to buy points, and the terms were good. The biggest thing was that there were no surprises. I know exactly what I'm paying and why I'm paying it. AmeriSave did it the way I wanted to do it.

We refinanced with AmeriSave before. We knew that they were a no-nonsense, just easy peasy, get it done type company. We kept the name of our person because we like to do repeat business with people that treat us well. So, we went back to them. They were absolutely fantastic and super responsive. We had questions come up within the disclosure agreement and they fixed it. I had paid our taxes. It showed we were gonna have to pay those because we did a cash-out and I provided proof and they took it off right away. They're fast and helpful. They hear what you want. They don't try and push other things on you. It’s pretty straightforward.

The AmeriSave rep I was working with was pretty consistent with handling stuff as soon as it would come up. We did have an issue with somebody when they turned it over to me and she got it resolved the same day. The only thing is we had sent several emails about updating the tax info and sent them copies of everything, and the guy that they originally had on it never got any of it done before we went to closing. So, the closing officer had to come twice. But once we got Erin back involved, she got it fixed. Overall, AmeriSave has a pretty easy process.

We had a great loan officer and he kept in touch. If I had doubts or questions, he got right on it. However, the title part took close to two weeks, but that was just the way the process was. Everything else went absolutely wonderful. We had some heavy-duty debt we were trying to reduce, and unfortunately, we lost a daughter recently in September, so we had funeral issues to deal with. We had a good equity situation, so we were able to get a significant amount of cash out. We dropped our interest rate by two points and we were very pleased with the overall.

They were informative, effective and professional. They responded to my idea. I enjoyed working with them very well.

Marlin was great and he answered anything that I had within hours. It was pretty smooth. The whole process, from the time I started until we closed, took only three weeks.

They were great to work with. The process was fairly quick and streamlined. Everything was done within a day and a half. Our rep was always there. But we were supposed to have credit cards paid off and nobody told us that they were going to mail us checks to mail out. So we had a bunch of bills that were late because that was failed to be communicated to us.

I’m very satisfied with AmeriSave. I handled everything online and it happened really fast. I was surprised I ended up getting the rate I did. I went from a 4.75 to a 2.275. It was really good. That was hard to believe and I was happy about it. The rep I worked with was very helpful. If I had any questions and he didn't have an answer, he'd get the answer for me. Just very professional. AmeriSave was excellent all the way through. They’re the best I've dealt with. Just no hesitation, everything went through smoothly.

The application process was pretty straightforward. The underwriting process was really fast. The rep that I dealt with was a great guy. He always answers no matter the time.

Jacqueline is amazing. I got an email from her when I first applied and then some guy called me. I was about ready to say I'm not doing business with AmeriSave but Jacqueline called me back and she apologized. She's straightforward. If we had a question, she answered it and if she didn't have the answer, she got back to us really promptly, which is something rare these days. She is one of the sweetest people I've ever worked with and she represents AmeriSave very well.

Around Jun 2021 I was searching for a Mortgage company to refinance our home so that we could use the equity to pay off bills and get our credit back in good standards. I received a call from a lady who represented AmeriSave and asked me about my credit rating and at the time it was around 540, she stated that their company could work with me. Being a Veteran I wanted a VA loan. I was transferred to a Donna ** Loan Originator who assured me that they could help me with my Mortgage refinance. She also had me change my Homeowners Policy from my current Mortgage company PHH to AmeriSave. I thought this was odd because monies for my escrow, insurance was not going to PHH. Nevertheless, I felt this is the process in order to receive the refinance. I provided all documents that was asked of me and paid $560 for an Appraisal.

Once I had a brief conversation with Nathan, I wanted to move forward and see how it goes. He was wonderful. He answered all my questions. I shot something that I thought was out there, and he made it happen as far as lowering our interest rates. I asked about cashback and he got it done. There were a few questions I asked him, and he answered them swiftly and he was honest about it. It was kind of smooth. The rates were exactly where we were shooting for and the terms were decent as well. From start to finish, it was wonderful. AmeriSave is like a breath of fresh air.

Everything went very smoothly with AmeriSave. I was very pleased. Everybody was great. Chris, the rep I worked with, did a great job. I was extremely impressed with him. He was very professional. Their rates were competitive with everybody. I liked the way Chris handled it. I understood all the bells and whistles and hoops you got to jump through and everything before they can give me a solid estimation of what my rates would be. Everybody wanted my Social Security number, want to run my credit. I said, “I understand that you can't guarantee me a rate without that information. But, here is what those figures are. Based on those figures, give me a rate.” Chris was the only one that would do it. Then when he gave me those rates, I said, “Okay, let's do it.” I gave him all my information, the rates vary just a little bit. But I was completely fine with that because I know they fluctuate. Everything was wonderful.

It wound up going quite well with AmeriSave. There were a couple of uneasy moments because I felt like they were requesting too much crap but the three people I worked directly with were great. Also, they had a lawyer that came to my house who live nearby who was very personable. It worked out okay.

The reps at AmeriSave were good. I had Kyle primarily and then I ended up talking with another person. She was just as good, with whatever they needed. It worked really well. I had one text message and both of them were getting it. So that was handy. The rate was good. It was the same as I was getting anywhere else. The thing that made me use AmeriSave was the amount of credit that you got from whoever the lenders are in the background. Their approach was really good and everything transpired as they said. Usually, at closing, you're up in the air sometimes. But theirs, it was all tightly done. There was a glitch where they had thrown a document in for an apartment-type HOA thing that I didn't have. But Kyle was able to get it off within 24 hours.

Michael was wonderful and he explained everything to me. I had been with Rocket Mortgage or Quicken Loans for years but I thought AmeriSave would be a better fit so I switched. The process was extremely easy and quick. I've never had it go so easy. It was such a great experience.

Josh asked me what I was looking for and looking to accomplish, and he started working towards it immediately. So he actually heard me. The application process was pretty straightforward. The only difficulty was we would submit things and then it would still say that they weren't submitted. But it got ironed out pretty easily. The only real gripe I had about the process was their online interface with the issues of uploading things about four times because it wasn't going in.

Thomas was very nice to work with. He was very prompt. If I ask questions, he answers them. He was a nice person to work with. Working with AmeriSave reduced the percentage on my loan, which is something I was working for. The timeframe was quick.

They processed my loan pretty quick. The rep explained everything to me and told me if I got everything back timely, it would go fast and it did. I was pleased with the process.

I had a bit of trouble with a few items. But I just emailed and they got taken care of right away. We were very happy with how quickly everything went. And the process was made easy. Had I known it would have gone this smooth, I probably wouldn't have hesitated and waited so long to do it. Go for it.

AmeriSave had the best rate compared to others. Their application process was pretty easy. Also, the rate was good because it was way lower than what we already had.

This is my seventh property that I've bought between rentals and by all means this was the quickest and easiest. I was applied and closed in five weeks. The gentleman that I worked with was fantastic. But AmeriSave should post to the site if there was a list of the documents that we would need instead of constantly waiting and looking. The site would send me a message and tell me they needed an updated document. If I could have done it all at one time, it would have been great. Like if I would need a W-2 or a pay stub, I already know those things going in with a list that I could just put them there.

I filled something out on Rocket Mortgage and Josh from AmeriSave was the first person that reached out to me. I liked him a whole lot so we went with him. Josh made the application process seamless. He stayed on with us and did an evening call so that we could do it around our work schedules. He kept in contact right up until it was approved. Also, we had all of our information at our fingertips and anytime we had a question, we had an answer within an hour. It went pretty solid.

The process was fast and I liked it. I recommend it to anybody. Also, the reps were very reliable and quick.

Through AmeriSave, I worked with Russell and he was great. The pre-approval was super easy. After that, they just uploaded stuff for me, proof of finances and bank statements. Everything went smoothly as far as AmeriSave’s side.

We were dealing with two different people and I don't know why they didn't give it to the same person. We had to get back with them. But the guy was great and he was available the whole time, even on a Saturday when we had an issue on requesting on closing. Also, the loan processor was good and she was on top of it.

I started talking to a gentleman by the name of Lucas with Amerisave. We started crunching all the numbers and it seemed like a really good option to me at the time. As we went along, it got better and better for me. I saved almost two points and almost $200 off my home loan. Lucas walked me through everything. I talked to another gentleman by the name of Robert and he explained to me all the situations and what I needed. Once I got all the paperwork lined up, it was a bang kind of thing.

Stay away from this company!! I would argue that they did not evaluate the "net benefit to borrower." And that this seems to be "predatory lending". It is going to take me 12 years to break even and I only saved 60 per mo. I was completely lied to!

The first person I interacted with never returned my phone call. The second guy that I dealt with at AmeriSave was great. He gave me different options. We discussed the different options as far as dropping the interest rate that I had previously. It was the best option for us. The only thing, I asked for the escrow to be put back into the mortgage, but I wound up getting a check when we signed the papers. Also, the paperwork that came in the mail said 1.75 and that's not what I got. I don't know why we're not getting 1.75. Both of us have excellent credit ratings.

The process from application to closing was pretty easy and seamless. I wish the rate were a little bit cheaper but I was explained that because of my credit and my cashback, my interest rate is a little bit higher than what I had before.

AmeriSave Mortgage had the lowest interest rate and the loan officer I was working with was thorough and very helpful. He was very knowledgeable of the process and everything I needed to know. I would talk to him about certain things and I would get a follow up email from somebody different regarding the loan. But they didn't know anything that I talked to my person, and they would ask him questions that would probably clear it up. If they talked to one another before sending an email, that would have worked out so there wouldn't be any confusion. Other than that, my interactions with them were very positive.

The process with Amerisave was a lot easier than the process with my current lender. I didn't like paying the $500 because local lenders will let you do it for free but everything else seemed to run smoothly. I had really good credit and was wanting to get the 2.75. I ended up getting bumped up to 2.99 so that was kind of frustrating. But other than that, my rep always returned my calls and answered my emails in a timely manner. I didn't ever have to wonder where the status of my loan was at and that was nice. I got into my house within seven, eight weeks from the beginning to the end.

AmeriSave’s application process is very detailed and their reps are very polite and professional. When I had issues, the loan processor helped me through them. She was very knowledgeable too. The cost of financing was also good. I've never seen any company like that. However, I was not aware of the $500 application fee until I started getting into the internet stuff. Also, I don't understand why we get checks to pay these creditors. Why couldn't we wire funds straight to them. Someone like me who does everything off the internet don't print statements. I had to go do all of that, and I had to get stamps and envelopes so it was a little inconvenient. Nevertheless, I referred someone over to them.

AmeriSave's communication was top-notch. They were always available to give me some kind of information that I needed and were very helpful with everything. The website I go to to upload docs or sign documents was very user-friendly. The gentleman that I worked with was on point. He helped me. I couldn't have done it without him.

The process with AmeriSave was smooth. We went from step to step and had no hurdles. We provided the proper paperwork and it was processed properly. The rep was responsive to my emails or phone calls and whenever I had questions, they were answered in a prompt time. The whole process took six months but it has nothing to do with the mortgage company. I got my pre-approval letter in less than two weeks and it was a new construction. The rates and terms were great. They were probably the best on the market at the time.

We have refinanced with AmeriSave before and I had a good experience. They gave us the best rate. And I got to deal with the same person that I dealt with before. Those were important to us. I talked to one person. Everything ended up the way it started out. They were a better company just because of that. It was as easy as a mortgage can be. I was happy.

My house was refinanced in under a week, which was super-fast. It was a combination of not asking for too much and having all the documents ready. Plus, the guy that I worked with at AmeriSave was very responsive and super knowledgeable. He got everything done and got us a lower interest rate. It was a better deal than what the mailer had originally even said. We got the money for our refinance, which just came through. It looks easy to pay so if everything continues to work the way that it has, I'm very happy.

I liked that the people at AmeriSave spoke English. There were a few bumps but once Amerisave got that ironed out, it went pretty good. With the low interest rates, people are inundated with people doing refis so some of my emails got lost in the process. I had to duplicate emails two, three times and send copies two or three times. Also, some of the phone numbers that I would call didn't work. When I couldn't get ahold of the people I was working with and tried the other phone numbers, I wish that I would have been able to get ahold of those guys. Finally, I was able to get some other phone numbers and started calling other people. Apparently, they got ahold of the guy I was working with, and he called me back and answered my questions. With AmeriSave, I got my refinance done and my rate lowered.

Jonathan was so extremely knowledgeable. The agents in Montgomery, Alabama kept saying, "You need to go local. You don't need to use these companies. You need to go local." Jonathan would tell me things and then they would say, "That's just not possible." Then we would go back, and Jonathan would say, "Well, yes, it is." He was always proven to be 100% correct and the local people were always proven to be 100% incorrect.

The rep gave me a list of everything I needed at one time and I got everything together that I needed to send AmeriSave. He explained every piece of information that they sent me and didn't just graze through the document. He took the time and took me through every piece of that paperwork that I did and explained to me what does what. Altogether, the application and underwriting process took a total of three weeks because they had a new guy that was over my account and he didn't know that everything was ready to get sent out to whoever the last person is in the process before I had to sign the paper.

The rep explained what I needed to get in order and guided me in the right path. He was easy to work with. The process took only a few weeks.

Our interest rate is so good. We got a conventional 15-year loan at 1.99. The reps were wonderful. They kept up with us constantly. The thing is you don't necessarily work with just one rep. It's whoever's in their office. So, we get texts or emails from one rep, and then the next one will follow up. Then at the end, the original loan officer person sent us an email saying thank you and congratulations.

Working with AmeriSave was a great experience for me. I enjoyed working with Zach, my mortgage loan officer. He made the process very smooth. AmeriSave did a good job of getting everything done quickly and what we needed to provide was clear. It was just making sure we got all the paperwork in. The process took four weeks and that was fine with me.

My refinancing was very easy. The guy I worked with was very cordial and clear. He had all the information and answers I needed, and some. I worked directly with him, sending him information, and he facilitated it to who needed it.

I got a 30-year loan from AmeriSave because of the rates and the process was fairly easy. People should go to them.

Anything is usually a hassle paperwork-wise but I didn't mind working with AmeriSave one bit because it was so easy. Everybody worked with me really well and made sure I was getting the right stuff turned in. The first officer I had ended up quitting but even during the brief period that I worked with him, there was fantastic communication. It was the same thing with the second gentleman that came on. If I had any questions, he was on top of it. The assistant was fantastic as well. Anytime I had a question about something and she wasn't 100% positive, she'd find out and call me right back. It was all-around a very pleasant experience.

AmeriSave was pretty good. Everything went smoothly except for the payoff information that I had to make a call through Equifax. That was horrible. It took over a week to connect. The calls kept dropping, they were really distorted I couldn't hear or it took a really long time for somebody to answer. Also, the online confirmation for the release of mortgage documents through Equifax wasn't really brought up with anything so I was surprised when I had to do it and then it took so long. Other than that, the rep was really good. Everything was explained in layman's terms as well as business language. I know a little bit about financing and refinancing so it went pretty smoothly. His requests and emails were understandable.

AmeriSave made the whole process so easy. I would recommend them to other people. I worked with them a couple of years ago in 2019. Then Eric sent me a text that just said, “Hey, I just noticed that you could probably save a lot right now if you refinance.” I hadn't thought about it, and he did saved us so much money. If I hadn't gotten that, I wouldn't have pursued it. My husband and I are really happy. The whole process was easy. Then he got us some extra money. I'm going to get new kitchen counters. So, it was wonderful. I did the process one morning. My husband and I were sitting in the living room with our phones, and Eric was on the other end. He was very patient. If I had trouble logging into something, he talked me through it. So, it wasn't that difficult at all.

AmeriSave had good rates and I got a 30-year fixed loan from them. Daniel, my loan guy, was really helpful with answering questions and getting back to me in a timely manner. I just wish their website would be a little more user-friendly with everyone. Nonetheless, I’m happy with my experience.

Gary helped me with questions or anything that I had. He was always available to answer and if he wasn't, he got back to me as soon as he could. Also, I like his vibe. I like how he answered the questions. The closing also went smooth and the young lady that came out to the house was very nice. Everything was perfect and just what they promised is what I got. I got out of HUD and now I'm in conventional.

I began an effort to refinance through Amerisave in October of 2021. I provided everything that was asked of me initially, including the $500 non-refundable fee. Shortly thereafter, my loan officer began demanding more & more information from me, a sizeable amount of which was inapplicable to the situation. Phone calls & emails went unanswered, voicemails unreturned, yet the situation never improved. I was eventually contacted by a random agent there who actually attempted to assist me, but was unlicensed, so she couldn't really do much besides send intracompany emails to other departments.

I have difficult taxes, investment properties, and my own W-2’s. It wasn’t clear cut that other people come in with. Everybody was saying that they couldn't work around the certain issues that I had. A lot of people were having a difficult time separating a W-2 from an LLC. I had Amerisave review my information beforehand and they came back with saying they know how to work around it because they deal with it often, and they were right. I had three other companies that were dealing with it, and Amerisave was the only one that was able to come through.

The process with AmeriSave was extremely easy. We took some equity out of the house. We refinanced it because we decided to stay here after we retire. It freed everything up and made us relaxed. It's always nice to have some cash in the bank quickly accessed. AmeriSave was extremely timely and informative. They moved it along. If you looked like you were taking a little too long, they kind of prompted you like they should. The process was relatively quick which was really surprising. It was about as good as it could be, considering all the different things such as titles. It started on 9/11 and we were already done by 9/21. We had to wait for another week or two to get our money, but that's all right.

The application process was quick and easy. It took two weeks from the time I found a house, went under contract, and AmeriSave gave me conditional approval. Unfortunately, I couldn't get ahold the rep I worked with through email or phone. She never responded, so my agent reached out to a higher representative with AmeriSave and they assigned somebody else to my account. That person was very helpful.

Janella was our first person contact and she was super friendly. She was trying to do everything she could to make our loan go through, and we appreciated the customer service. We were very comfortable with the rates and liked that our PMI dropped off of our original mortgage. Overall, everyone was very friendly and professional, and we appreciated that.

This is my 2nd refinance with AmeriSave within the last 6 month. The loan office is Bradley ** for both refinances. He is very knowledgeable about the products. The most important is the great customer service he has been consistently providing. Brad always promptly answered my questions along the process all the way to the final closing.

Refinancing my house was very simple and easy. The process took three weeks and it went smoothly. The rep was very informative and easy to work with. He wanted to give me as much information as possible to help me out. Working with them has helped me out paying bills and helped me save some money. I'm very happy about that.

I enjoyed working with AmeriSave a lot. I was able to lower my rate. I was able to knock off PMI, and I was able to take out a chunk of change that I needed. They made the process very simple for me. I just had to upload everything and the website was pretty simple. If they needed something, I uploaded it, and it was done. Their rep was very persistent. When I had a question, he was right there. He did his job. I would definitely recommend AmeriSave. It worked for me.

The AmeriSave staff was very nice and professional. It was a very great experience. AmeriSave's fees were outstanding. I plan on referring everyone to them because of their fees and the way they handled the processing of my mortgage for me. I do plan on refinancing in six months, and I will be going back to Clint, my loan officer. I enjoyed working with him very well. He was very responsive and even responded to some of my emails, which I wasn't anticipating, kind of late in the evening. When I work and I can't send AmeriSave an email until late in the evening, I didn't expect to get a response until the next day, which is fine but there were times that he did respond that evening.

I'm a little frustrated with the process because something that should be simple was made a little more complicated as far as getting the forms that Amerisave needed from the insurance company. Just by listening to me on the phone, you can tell I'm older, but I know what people ask for and I get it for them. We did all we could on our end to comply, but every time we got one form that we thought was the right one and it was done and over with, there was something else that they needed, or they didn't get it or it wasn't faxed to them. They bugged the heck out of the insurance company that I have the homeowners insurance with that they got a little frustrated having to get so many calls from various people that work for Amerisave asking for the same form.

The process was good. I contacted the initiator by email, and most of the communication was through email and most of the documents were submitted online. Amerisave didn't need an appraisal because I had earlier financed the house with the 25% down and the value has gone up. I was very satisfied with the way things went. Other than I can't make payments online and there is no website that I can go check my statement, I don't have any complaints.

AmeriSave's rates were lower compared to others. I like their online process, too. There were a few improvements that they might want to take into consideration. There are documents that you upload into their portal. Then once you upload it, it takes a while to refresh. Then the following day or two, you will get another message that says that you need to reupload the same documents. But other than that, the steps are pretty straightforward. Their agent, Brian, was great and very responsive.

I found AmeriSave Mortgage online and I checked its reviews and made a call. I talked to a gentleman. We needed a lot of advice and he was very knowledgeable and helped us know what to do. We thought about it for a couple of days, and then we did the application. The approval took a while because for some very strange reason, they required appraisals even though we were only asking for 30% of the value, and we had to wait for that. When we started, our rep, Justin, told us it would take about 90 days, and it took pretty close to that. We were just upset that we had to blow $500 on appraisal. We didn't understand why that was required. We also would have liked to have had the rates a little bit lower, but we had had a bankruptcy in our past, so we understood that there are consequences for things, and we were very happy to be down at 2%. It was very good for us and it's going to allow us to help our son buy a house.

Everything about this company and the process was great, except for the estimated payments. The first year payment was as promised (the hook) with a better interest rate (2% as opposed to 4.675%), 15 year mortgage instead of 30 (knocked 12 years off the loan). The best part was MY PAYMENTS WERE ESSENTIALLY THE SAME. Then my payment went up by $300/month for escrow. Make sure you do your homework for Escrow Cushions and Escrow Shortages before getting snagged.

AmeriSave was competitive and my experience with them has been good. Their people were experienced. They were able to walk me through my questions and answered all the queries that I had clearly. They were also approachable and reachable over email as well as by phone to clarify any doubts that I had. So, I had a pretty smooth process going for me. The person that helped me was Kimberly. She’s very clear in articulating things and very transparent in explaining. She takes her time to answer as many questions that I have. So, I was pretty impressed by her skills and ability to help answer my questions. There were some delays of the initial set of documents that I had uploaded. There was some clarification to be thought. But thereafter, it was pretty fast. I was done in about a couple of weeks.

When we called AmeriSave, the gentleman that I spoke with was very helpful and made me feel comfortable with them. He was very polite. Every time he would contact me, I had to give the last four numbers of my phone. That helped me feel confident that I was speaking to the right person. The only thing was all of a sudden, we started getting all these cards, and at the end, we figured out it wasn't from AmeriSave. It had AmeriSave on the paperwork but it was from some people saying that if something happened to one of us, it was like insurance. Other than that, working with AmeriSave was very convenient.

The rep Madeline was fantastic. She was really friendly, very straightforward, professional, and everything went as fast and as easy as possible. Everything was done within a week and a half, and three days later, we had the money in our account. The last time we refinanced a couple of years ago, it took us a month and a half. This time, Madeline got to the bottom of things and guided us through the fastest way. In our case, the loan would take longer, but she said if I went alone without my wife, we'd get it done, and she was right. As soon as I removed my wife from the loan because of bad employment, the next day, we were approved, and the rate is 3%, which is good.

AmeriSave's rate was very attractive and the representative I worked with was very professional and very quick. I had another company also but I chose to go with AmeriSave. The application and underwriting was pretty quick and everything was done within two weeks. Everything was great, too. But I noticed when I called a few times to set up my auto payment that their whole system had some issue and I was not able to hear the person on the other end. The voice was breaking. She got my information and in between, the line got disconnected, not because of me but something happened with the phone system then on AmeriSave’s side. So they need to look into that. It was frustrating because getting the right people takes time. Then all of a sudden it got disconnected. And I expected a call back but I didn't get one, so I had to call back again later. But other than that, I'd tell others to go for AmeriSave.

I have the best experience with them. I highly recommend them. I got the house and the payment I wanted, and everyone was so helpful. I got the contract and closing of my house in the same month. It was fast. Thanks to everyone again.

Blake, the representative, was on top of things. He worked with me the whole time and if I asked him via text or phone call, he responded within minutes. The process took longer than expected, but it was not because of AmeriSave. The seller wasn't ready to sell us the house because she didn't understand the process, and AmeriSave explained it for her. Usually, as a lender, they don't do that. But they stepped in and helped, and they were ready to go in two weeks. They were very communicative with the process, and everything was transparent. The rate and terms were excellent too. I compared it with other companies and they were definitely lower.

AmeriSave's process was easy to understand and it was simple. I was able to do the majority of it sitting on my butt at home. The rep I dealt with was courteous, helpful, and when she didn't know an answer, she was quick to find someone that did instead of just making stuff up. But the whole necessity of a notary is an obsolete process. They’ve got systems in place already and certainly, with the state of Texas, if you have an image of a person's license, you can verify his identity. All of that could be done online. So the closing ought to be online at this point, with the signing, software, and the ways to verify identity. Other than that, working with them allowed us to ditch our PMI.

AmeriSave is lousy. My closing was scheduled for Saturday at 10:00. I got a call from the local notary that they hadn't received any of my documents. I planned everything leading up to it that week and it didn't happen. I also received duplicative emails, text messages, and phone calls from different people for the same issue. The computer system, the people, and the communication were just horrid and irritating. Then, they don't even really realize what the laws of the state are with regards to sole and separate property. The property that I refinanced was mine so it was separate before the marriage even took place. It's already a stressful enough situation as it was going through a divorce, let alone trying to convince my wife that she has to attend closing and sign all these documents for a piece of property her name's not on the title for.

Their rep Grayson is the greatest guy. If not for him, I wouldn't have gone for AmeriSave. My experience is pretty good. Everything took three weeks.

Brandon broke things down and then if I had questions in regards to underwriting, he gave me the number of a person I could speak with. AmeriSave made me feel more comfortable as I started and went through it because I wasn't 100% sure. The rates are really good. They helped me change my flood insurance. I’m divorced and it was in my old married name with my ex-husband, so that actually made me change it over, which I should have done years ago but I never did.

AmeriSave could have provided information as to whether we would like to have our taxes and our home insurance under escrow or not. Also, they were charging points. We opted for not to have that charged because we would have to pay a higher closing cost. Also, they weren't as upfront with the closing costs. I wasn't happy about that. It would have made the process a little better if they would have informed us about the closing costs upfront and how the rate was low due to buying points, as well as how the money would be in escrow, and that would be like the monthly mortgage, instead of letting us have the option of removing it upfront. We couldn't get in contact with them after we finalized everything. After it passed to another department was very difficult for us to get ahold of them. Then in order to modify any changes to the whole mortgage, it's difficult.

AmeriSave was non-invasive. They're very good. They answered all my queries. The entire process took around a month, and the loan officer, Patrick, was prompt. Whenever I called him, he answered the call. Go for AmeriSave.

The reps were very easy to work with and t-fir the most part, anytime that I sent emails, either them or their manager would respond to my questions. The application and underwriting process took less than 20 days. It was quick. I was expecting though that the payout for the money that AmeriSave gave me back would be a direct deposit. But it came in an overnight check. I didn't realize it was doing that and I would have liked to have known that because it was sitting on my front doorstep when I got home one day.

I love the gal I worked with. She did a great job. She was so sweet. She's the only thing that saved me. It was like, God, poor thing setting up me because I have seven homes and a lot of them are paid for. We had to go through each one. She was neat and was trying to be honest. The loan however stressed me out because AmeriSave Mortgage doesn't have anybody. When I talk to somebody, they kept giving me the same information. I turned it in, and it was a robot. I couldn't stand that. They would say, “What do you need now?” I turned it in and Gianna kept saying, “Don't pay attention to it. They just keep doing it.” I don't know that. Also, AmeriSave had to ask stupid questions. “Why do you have this house? How did you get this house? Why do you have this in the bank?” “Oh, for God's sakes. I'm a single woman, and I make a lot of money. Sorry. I don't have a husband.”

I was refinancing my mortgage and used AmeriSave. Everything was good. People should check them out.

David, the rep, has always taken care of me so I go back to him always. He answers any questions well, always follows up, does things the right way and he explains everything well, which is rare in the industry, but makes everything very clear and has good customer service. The online application process is seamless and fast these days. It’s a lot less time than it used to take. It probably took me 15 minutes this time for the app. So, it was good. I had to send documents in but everything is very streamlined these days so my application didn’t take very long. If I shop around, I could probably find a slightly higher rate. But David lets me know when it's a good time to refi and I'm not worried about getting the cheapest because I get a good experience. I'm very happy with that experience. So, I'm not always looking for just the absolute lowest rate.

I made my first mortgage payment last month, but I got a letter in the mail stating that I could do the monthly automatic draft, or send in a check every month, which is fine. But AmeriSave does not offer the option to go on their website and make a payment each month, where any other house that I've purchased, I'm able to login and make my payment right then. I don't want anyone touching my bank account. They don't offer that. And I don't trust the mail system either. So if they do have it, it’s not offered in this letter. Other than that, they were very friendly. The loan officer helped me with several things. My husband and I contracted COVID in the process, which put us behind a couple of weeks. They were fixing to cancel it all because we couldn't provide all the information they needed in a timely manner. He pulled some strings and got it reinstated at the interest rate that we were promised. So we were very pleased.

We had already used AmeriSave previously. This time, the process took a little bit only because we started early. We had already gotten a refi and we had to wait for it to mature. But once that happened, it was pretty fast and within 30 days.

I filled out part of the application, but I didn't finish it. Somehow, AmeriSave started calling me. And the first time or two, I said, “No. I've changed my mind.” Well, for some reason, on that third call, whoever called me, they said, ‘Will you talk to us?” I said, “I’ll tell you what. I'm in a good mood today. If I tell you exactly what I want and you tell me yes or no, I’ll do business with you.” The rep, Lucas, was amazing. He listened and he knew what he was doing. He met every one of my requests and we were able to close in a week.

When I googled "best customer satisfaction for a refinance," AmeriSave was the first one that came up. I called them and we did the whole application over the phone, on my laptop, and all I had to do was upload some documents to the rep I was working with. And it was super easy to get my information to her. I had all my information ready, so that probably helped the process a little bit. But it also went really fast. Then, the lady that she sent over to do the finding the documents was really nice. The man who came to do the appraisal was really nice as well. So it was the easiest experience that I've had.

My experience with the rep was phenomenal. The application process was easy breezy. The rate and terms were the best thing since sliced bread. Everything was really good, from the loan broker to the person who was attempting to solidify my documents. It was outstanding customer service.

There were a couple of tricky things during the application process but the lady walked me through it. It was amazing dealing with the reps. They answered everything in a timely manner and they were very generous. The rate and terms were perfect and I dropped my rate by over a point and a half. Overall, I had a great experience. I’m glad I chose AmeriSave and hopefully, we can do it again in the years to come.

My loan servicer, Marguerite, worked really hard to give me the information I needed and did what it took to gain my business. I was pretty comfortable working with them though it seemed like there could be a bit better communication between the loan servicer. Marguerite, a few times, had to ask questions as far as whether or not documents were done or not, or documents had been sent to me because it seemed like someone else was sending them to me. But maybe she had her hands tied or maybe she could have had more information or been in the know more about things, just because someone else was doing some of the legwork. Other than that, the rate I got at first was not great. But because Marguerite was able to match other terms as far as interest rates, it became good.