AmeriSave Mortgage Reviews

I was comfortable working with AmeriSave. The only thing that I had a problem with is stuff that came up close to closing. Everything that should have come up, should have come up while we were in the process, and they shouldn't still be asking me for stuff a week or two before closing. It was aggravating. Before closing, I should know that I am locked in and approved. It shouldn't be the day of or the day before closing. They should look into that, so people won't be worrying the day before closing, "Am I gonna close today?" Other than that, the application process was easy and quick, and while the whole loan process took a long time, I can understand that. They also did the best they could based on our credit score, so they did good. Our representative was really good and very understanding.

Cody, my rep, was a local guy and that's what I was concerned about. If I get started with somebody and they're somewhere else, I can't go to their office and explain why. Also, Amy was terrific. She always answered our questions.

I signed up with AmeriSave in October. I had to wait a little bit because I didn't have a year of track record. I didn't have a year of commissions. Other than that, AmeriSave's application process was incredibly easy and straightforward. I'm familiar with the process. Without the wait because of the commission issue, the process would have probably taken seven days total. Once I got a year of commissions, AmeriSave got me approved and I was done.

The loan officer was great and pushed everything through quick, which was helpful. I'm happy with everything, and I would tell people to at least give AmeriSave a call because they give you information quick and easy.

I was interested in AmeriSave because of all of the mortgages that were shown on LendingTree, AmeriSave was the only one that appeared to offer a 10-year plus cashout option. The rep was good about walking me through the process of using their system. It was so easy. I was able to navigate through it once he told me, "You need to do this. And you're gonna see that and yada, yada, yada." That was extremely helpful. And his patience was remarkable. I'm pleased this is the first time that I ever had a delay of making my first monthly payment for two months. That was fantastic as well. I would usually get one month, but never have I been able to get the one-month deal.

I got emails about some offers and good rates so I called AmeriSave. They figured out that I already had refinancing through them and they connected me with the agent that I worked with before. She remembered my information and she was very fast to approach. She kept sending me emails with updates. The rate I got was better than some other offers from other companies. I liked it.

Everything was pretty much done online through emails. It was very easy to do. It was very simple and fast. My loan officer was very knowledgeable. She knew exactly what was needed and she was very helpful to help out with the whole process. Any questions I have, I could call her up and she would get right back to me. She was very good. My rate went down three points. So it was a lot better than what it was.

I knew I was gonna get a good rate and terms with AmeriSave. I've already had a 10-year mortgage with two and a quarter, so I went backwards a little and went two and a quarter for another 10 years. But I got 100 grand out and I'm paying two and a quarter percent. That's awesome. The rep was amazing too. I've done a refinance six times, and she was above and beyond everybody else. It was really good. I asked her what she needed and she told me. I went and got it within hours, and she got it then everything was perfect. It took no time at all too. We closed within three weeks of me getting in contact with her.

I went into AmeriSave, did a pre-approval, and they were responsive. They were very good with moving things along. Even my realtor was very impressed with how quick they moved. And the person that I dealt with first, Emily, helped me through the process and provided me with all the information that I needed. I started in October, I was in my home by January 6th. It was a good experience.

AmeriSave's rep, Josh, started the process and he was consistent. He did a little more than we had anticipated, which was really nice. He followed through on everything that he said and seemed to be able to make decisions in the moment with us. He seemed to have the authority to do that, which was really great. So he didn't have to go ask someone else and come back. We just made decisions in the moment, decided to move on, then all agreed to it and it worked out beautifully.

A young man connected me to Lisa of AmeriSave. She was extremely helpful and things started making sense. Her communication was perfect. If she wasn't able to call, I left a message and she got back to me in a couple of hours. The loan guy went on vacation so we had a bit of disruption there but we closed quickly. One thing that was a little strange was that they sent us the payoff for the loan for the car to Ford Credit. When anything like that happened, they always sent the money to the vendor. But this time it came here which meant we had to overnight it to Ford which cost us $50.

I received a call from AmeriSave and they gave me all the data. They gave me more information and it was clearer. Also, I could constantly see if I didn't submit what I needed to. Plus, I got the email from the loan officer letting me know that I had something out there waiting. And it was efficient. They emailed and texted, and each offered a conversation on the phone if I needed more information. The person that I dealt with the most was constantly in touch with me and kept me informed. I felt that the way he came across was very upfront. He was very informative, and I had very good conversations with him. Try AmeriSave first.

The rep I worked with my rep was very helpful and he made things easy. Communication was great. I tried with another company before but the communication wasn't so great. They kept sending me the same email over and over, which was so annoying. AmeriSave was different. They're doing a fantastic job. I really like them and I will recommend them to anyone. I had to buy more points to bring the rate down. But it was fine and it was the market rate. They always compare it to what's going on in other places. Everything was on time as they had promised. Nothing was ever changed or held back so the process was very smooth.

When I called AmeriSave, I got a really good response and instantaneous service. The application process was amazing. I had good credit and good income, I've owned my house for a million years, and I wasn't trying to get all the money out of it. So, it was one of the easier ones to do. But it was so simple and easy with their online documents submission. The reps I had were all great, too. Plus, the rate was better than what they were going to lock me into at the loanDepot. So far, the whole thing's been fantastic and seamless.

The application process was very self-explanatory. I filled out a few things and then they took information from me too because it was all done through the phone and some online. But it went really well. It wasn’t difficult at all. They had the very best customer service, from being helpful and patient. They pushed me along the process. They were there where I needed to take care of business.

We've had them do eight refinances on various properties in the last four years. They've been by far the quickest, easiest, and least painful. Our transparency was good and the options were presented. They did a good job explaining everything and walking through the process with me.

I went online to see what the rates were and I started an application. I then got an email from AmeriSave. I wasn't really impressed with them and I wasn't really that loyal. But the guy I was talking to said, "We can beat the other price. And we can give you this and we can give you that." Maybe it would be easier to go with the same company than try to refinance with a different company so I went with AmeriSave. The application and underwriting process didn't take as long because of me. I already knew how to gather the information that they needed. I had a lot of it online already, on my desktop, and stuff that I put there before so it wasn't that difficult.

I liked that they were very personable. It was like I was working with a friend and they were always available when I had questions. They responded fast to emails and phone calls and they were very hands-on in the entire process. The process from application to underwriting took about seven weeks. There were two holidays in there so it went pretty fast even with the holdup for holiday observance.

AmeriSave worked great with me. The guy we worked with me did mostly over texts because I had to work all the time. He was very nice about it and he didn't force me to have long calls. So, he only really contacted me when he needed to. I was looking at our options and I told him what we were wanting. We really weren't prepared to do anything at that time, but he pretty much walked us through the process and showed us how well we could do with it. So, he talked us into going ahead and doing it, and the process took a month to complete.

Every time I had a question, I would call Megan, the loan person I dealt with, and she was good. She would answer her phone on time and all my questions were pretty much answered. She was always on top of things and that was awesome.

My experience with AmeriSave was good. My lady rep was easy to work with and she always knew what I needed to give her to get the loan through. When considering going to the finance process, go with someone that responds to your calls quickly. That’s what my rep did. The process took a couple of weeks to a month.

My insurance agent was very helpful, friendly, and informative. My rates are slightly better than what others offered. I enjoyed the services.

I liked the agent that I dealt with. Some of the process was difficult and I asked for help and he was able to help me right away.

I talked to the lady on the phone and she told me that this was a good time to refinance because the finance charges were really low. I asked her what would be the best rate that I could get. I was at a 5.125 and she told me she could get it down by 2.3. Then the rates dropped again and she told me that if I wanted to refinance for a 15-year mortgage, she could get me a 1.75, and so we went ahead and did it. She told me exactly what was gonna happen, and then it happened. She walked me through everything and any question. Even on a Saturday and a Sunday, if I texted her or emailed her, she answered me back really fast. She was on top of it and she did not play with her job. It was just that in the underwriting, I was given a hard time with my income because of my job. It's like foster care, but in mental health, so I don’t have taxes taken out. But AmeriSave worked with me really well.

I worked with Bradley **. From the first moment we talked, he listened, he understood my needs and had the patience to explain to me all the different questions I asked (and they were many!). As important, he cared for me and my family, our needs. Different to other lenders, he and AmeriSave sent me their proposed estimate and rate immediately and followed up later as scheduled. Though I did end up signing with a different lender because of other considerations, I am here stating that he was awesome and even better than my new lender taking the time to answer my number questions, compare apples to apples and ensuring I could get the best deal for me and my family. I don't usually make recommendations, but Bradley is more than worth a recommendation. Ask for him and you'll be in good hands.

They offered me the same rate, so I said, “Okay. Let’s do it.” This time was quick. Everything was smooth. Everybody was super nice. The first time was a lot longer. I provided all the information to the rep and said, “I already paid the taxes,” but he said that his system showed that I didn't pay. I went to City Hall. I got the proof and copies. Still, he wanted me to charge double the tax amount on the property. I just refused the escrow period and we closed the loan. But this time, every time I would ask something, the rep would find time to respond. And he would say, “If I can’t do it now, I'll come back, I'll get back with you in a couple hours.” I like that a lot.

I really liked the way AmeriSave's rep, Jaime, took care of me and how he dealt with me. He answered every time I called and if he didn't answer, I got a call back from him within the next five minutes. He was dependable. He really wanted me to get the loan approved and I could tell that from his due diligence. Also, they were very quick with processing the documents I sent. We worked well to accomplish the info. They provided information and explained everything to me. I was very happy with everything.

We've been through with AmeriSave before with our house in Texas when we refinanced and we had a great experience with them. When we were looking for a mortgage for a new home, we got a lot of calls from their people that said, "We understand you're interested in refinancing your current loan," and I kept telling them over and over that we were looking for a mortgage, we wanted to buy a new house, and we didn't want to refinance our loan. There's a specialist that's trying to get the information from us, and then there's an account manager.

The rep was easy to talk to. He figured out exactly what we wanted, made it all happen, and got me informed. It was easy and convenient. If AmeriSave does it that fast every time, they will have a lot of happy people. They were outstanding.

Diego, the rep I worked with, was really patient. There was a delay because of the weather here but it was just a few days.

I had never been through a mortgage process before and not knowing anything, I thought the process was very long. I had to call them to find out where we were at with it and how things were going. I had to do all the updating. They could have called me and let me know where we were at because the process took almost three months. But the gentleman that I worked with, William, was very nice and courteous. He always called me back and answered my emails right away. I had lots of questions and he was my lifeline through the whole process.

Elise, my rep, was super helpful. She was right on top of communicating with me. AmeriSave has an outside notary and that I didn't hear from. I mentioned that to AmeriSave. They were so quick at being, “Let's find out what's going on and make sure that they're gonna be there on time.” That was awesome. It was the day that I requested the refi that I was able to get an awesome interest rate. So, even my own company that I was with where my friend works at, she couldn't even give me a better deal. So, I felt I was very lucky.

I liked the way the rep handled himself. He was respectful and everything he talked about was to the T. The application process was really quick and I liked that. It would have been sooner but they kept asking me for certain things that I didn't think had to deal with anything like my previous marriage divorce decree which was from 20 years ago. So I was kind of tripping on that.

We applied for a refinance and we had a wonderful gentleman, John, reach out immediately and walk us through the process. He was available seven days a week, evenings and whatnot as well. That was very helpful to us. Also, he could answer any questions that we had about the process and he understood the AmeriSave product quite well.

We shopped around for fees and AmeriSave's was low. So, we made a call and started the credit processing stuff, and went from there. They made it easy. They did mostly everything, like created a portal online for customers, and put stuff in the portal that they required. So, it was pretty much mostly online, and communicating back and forth with our officer. Their communication was on top of it. I'm a little nervous not having a local office to go to, having to just deal with people on the phone. I told Jesse that to begin with, but they went above and beyond. I was impressed with Jesse's turnaround time on callbacks if we needed one. Also, the rate was very comparable to the current mortgage rates.

Customer service was really responsive with any questions I had.

Getting a conventional loan through AmeriSave was a very easy process. They asked me for all the standard information, I provided it to them, and they came back with a rate and what my payment schedule would be. From there, it was just me getting information back to them to let them do their thing. It was a very easy process for me. Also, they were upfront about the pricing, what it would cost as far as points, and what my mortgage payment would end up. Eric was my loan officer and he and his team were amazing. I'm completely happy with how things have turned out.

Everything went smoothly. Chris, the guy I worked with, was extremely personable. He is definitely a great communicator. He gave us a lot of good information and answered all our questions. I felt comfortable talking with him. We both hobbied around RC cars as well, so we had a personal conversation along with it. Made us bond a bit better. That’s great for businesses to try to connect with people on a personal level. Also, I feel fortunate to be able to get a rate at that level, something that we were hoping to get to when we built our home. It has all worked out great.

I had a company call me really before they did, but it was just lacking. They didn't follow through with what they said they would do far as calling back and getting things set up. Amerisave responded as quickly as they said they would. Their rep Tessa did a great job with us. She followed through. I had somebody that was supposed to have met one day and something happened that they didn't make it. I called her because I hadn't heard from them and she got things set up. This was on a Friday before a holiday and we were set up the next Tuesday.

Everything happened really fast and I was super impressed with it. They reached out and were pretty quick about it and told me exactly what I needed. It was really cool because I was able to watch the loan process go through. It was a great experience. I've gone through a different lender before and it wasn't this smooth.

The refinance process was fast, and the customer service was excellent. If I asked one question, they didn't send me to someone else to answer it. It was the same person that would answer the question, even if it wasn't their department.

Justin, the guy we talked to, did not act like he was trying to shoot me a lot of crap. I was talking with Wells Fargo and it dragged on and on, and I got tired of messing with it. Every day, they wanted a little bit of information and it seemed like they were trying to drag it out until the interest rate went up. They had the original mortgage and it was at a real low interest rate. So, I did a refinance with AmeriSave and the rate was fair. But right now, I’ve got a little problem with them. They gave me a couple payment slips, where to send the payment to, and it was due the 1st of this month. I sent the payment to Atlanta, Georgia, which was where it said to send it. Then I got a letter the other day that I was supposed to send it to Dallas, Texas. So now, I don't know where to send it. I talked to them last week sometime but I hadn't heard back from them.

I sent AmeriSave an inquiry on a Tuesday night and 10 days later, we closed. It was that simple and the people I dealt with were great. I was able to get ahold of them very quickly and they had timely responses to my emails. I was very happy with how things went with AmeriSave.

We were looking to refinance our house and with AmeriSave, I was impressed that someone responded back to me immediately. The rep who reached out was great and the application was done over the internet. I submitted the documents through the DocuSign website they use now and I didn't have to talk to anybody until we signed the final papers when they came to the house. We were closed in 15 days. I've owned four homes and refinanced several times and this was the easiest that I have ever done. The rate was higher than the rate that we had but what we were trying to get rid of was our private mortgage insurance and by getting rid of that, we saved $300 a month.

The guy, Jared, helped me a lot. He was with me on the phone for two hours, and he tried to explain to me everything. He did a great job, so now, I understand. The application process was so easy too. Jared helped me fill that up and he always guided me. I'm fully satisfied about AmeriSave. They were amazing, and I like it.

They were very quick with their responses. They contacted me right away and kept me updated. They gave me all the information I asked for and made it a smooth process. I was very satisfied working with them. I got a pretty good rate compared to what the current market was. Everything was online. I uploaded everything into a portal and I felt pretty safe on the portal. I had to authenticate myself every time I entered it.

The application process was very efficient and it worked well. Also, the rep I worked with was great and would go right back to me if I had a question. I was impressed with how quickly they processed the documents that I uploaded. I've done it before where it was online and it took days but these were getting approved pretty darn quickly.

I've refinanced before and I thought AmeriSave was great. The guy that helped me out, Merle, did an excellent job. He walked me through everything and he stood by me. When I had problems with the underwriting part where the underwriters thought I was behind on my house payment, Merle told me what to do and what kind of papers and documents I needed. I've already referred him to a couple of people because he helped me out a whole lot.

AmeriSave's rep gave me a call and their refinancing process was really quick. Everybody was there to help out and information was transferred back and forth early and efficiently. The process was completed in two weeks and I haven't had a problem. Initially, you have to collect documents but you just got to get that process out of the way. They were also making sure that all the paperwork was put together and after that, everything was a breeze.

My rep Laurie was very eager to help and very easy to work with. But, they advertise a 2.5 percent mortgage and I haven't been able to find one for under 3. I was wondering where the 2.5 percent mortgages are. Other than that, my experience with them has been good.

The reps at AmeriSave were very good and the application process was pretty easy. Everything was done within a month and we're very pleased that they could match pretty much the rate and terms that we had.

I talked with a guy named Andrew and he understood what our wants and needs were and what we were looking to do. It was a really good experience. We started this process on December 30th and I figured I would be closing sometime towards the end of March but we closed on January 22nd. It was fast and seamless.

I enjoyed the process. It was the easiest I've ever done as far as refinance. Seth was real responsive. We did everything and wrapped everything up quickly. Anytime I had a question, he would tell me the answer right away through the phone or text even. A lot of times, I didn't even have to call him. We just texted back and forth.

The application process is pretty easy. The very first person that helped me start my loan application was usually the only one who answers my phone calls. He helped me with everything. I got a competitive rate.

Chris answered my questions and walked me through the process really quick. We were almost done after the first call. It was a very smooth and easy process. It was effortless on my part and theirs.

The application process was really nice because everything was explained as we went along and everything that I was told would happen, happened. They were pretty honest and upfront. Also, we got a great deal.

The online application process was pretty right to the point. I worked with Rihanna and she would respond to my emails right away and answer any questions that I had in a timely manner. It was a great experience.

The person who worked with me was very nice and polite. They made the process very easy for me to do. Any questions I had, they answered. If I had anything that I needed, I just emailed and they got back to me very quickly and helped everything that I needed.

I had no problem working with their reps except they kept changing on me. I first worked with this guy and the next thing I knew, it was turned over to somebody else. Then, shortly after that, it was turned over to the third person for closing. But they were all right. Also, everything went pretty smoothly and the rate was better than what I had before.

The computer kept on asking for information and for me to put in some of the things that they need, which I have already submitted and done. It got kind of repetitive getting all those emails and when a couple of people kept on calling. But the person I'm working with, Michael, was very helpful. I would send him an email and he would take care of it. Also, the rate that was given was good. I asked for a lower rate and he helped me with the computation and said the higher rate will be better in the long run.

Their portal was straightforward and everything I needed to see was there. Customer service was enjoyable. They answered everything I had questions for. They worked with me on my timeline and didn't pressure me. The rep told me when he'd call me back and he actually did. That was pretty different from the norm. The application process wasn't overly complicated. It went easier than when I bought my house. For the final documents, they sent somebody to my house to deal with me in person. We went through a big stack of paperwork page by page and signed everything. Then they notarized it and shipped it off.

The rep I initially spoke with was really helpful and her communication was good throughout the whole process. We did a lot of stuff through texting and email. It was fine but I would rather have done a little bit more on the phone.

During the first part of the process, I couldn't get a response back from whoever was in charge of my loan and we couldn't get anything done. It was hard to get ahold of somebody in charge. Then I finally got ahold of an office manager and they reassigned me to a guy named Matthew. From there on, it all went well.

The process took a little bit longer than I thought it would. They were able to help me out, but I was constantly having to update stuff. All my paycheck stubs are all digital so sometimes, the only way I have access to it is by being at work on the computer. That kind of made having to keep updating a little bit of a hassle. But Jennifer, the person that I was working with, was there to help me throughout the whole step of the process and it helped to alleviate a lot of the stress that comes with all the paperwork. At times, I would call after hours and she would still take my calls. That was really something that stood out to me.

I went through the introductory process with a lot of different lenders and they were the most knowledgeable and professional. Everything went great and I was happy with my rep's help.

The process from application to closing was outstanding. The loan officer that I dealt with was great, reassuring, knowledgeable, and professional.

The application process with AmeriSave was simple and I was content with them. The rep was awesome and went above and beyond. I had a little trouble with Terminix doing my wood-destroying insect inspection and we were close to the deadline to be able to close before the Thanksgiving holiday. She got everything through underwriting with 10 minutes to spare. She was great with communicating and letting me know where we were every step of the way and what I needed to do. I was happy with the rate and the terms. It was everything I was expecting.

The application process was pretty straightforward. The two people that I worked with were excellent and very professional. The only thing that took a little bit of time was trying to get the appraisal re-accomplished because it was a little bit what I considered low. But it ended up going through okay and I was very happy with the rate and terms.

We were done from application to closing in around two weeks. The customer service team was very good. We used JR both times and his assistant Stevie was very thorough. I knew what to expect as far as what paperwork I needed so once they gave me the application, I was able to get everything to them and it closed very quickly. I got a competitive rate. Also, their computer portal is easy to use. That way, communication is excellent. They were very easy to get ahold of. I highly recommend them.

AmeriSave was really professional when we had dealings over the phone. However, the application process took about six weeks and they required just about every piece of paper that I’ve ever seen. But I faxed it to them. They could have made the amount of closing a little smoother. What I got was a little bit high. But it was all pretty good.

The process was a little slower than I expected with AmeriSave, but everything was pretty good. It was around the holidays and the it took six to eight weeks to complete. The rate and terms that they gave me were okay but there were quite a bit of fees involved to get that rate. I didn’t think I was going to have to do that because I mortgaged with them a couple of months prior. I was going to do a 15-year mortgage, but it was too much for me. So, I went back to a 30. Besides that, their rep always responded.

The closing cost was too much, which I was told by the representative that I talked to that he would pay half of the closing cost, but that never happened. He said that he spent too much time on it. He already gave me his best rate. That was the best they could do after we both agreed that was what I had to have before I went through the long process. If they tell you something that they will do this or that, get it in writing before you close the deal. Also, AmeriSave should keep in touch with me and let me know what is going on. Other than that, I liked the way he talked.

AmeriSave Mortgage beat everybody else's rate. What I wanted and I asked for is what I ended up getting. The correspondence of the two guys that helped me correspondence was really good. When I asked for certain things, they were quick to respond. Left a good impression on doing business with somebody. Also, they were a lot quicker than I'm used to. They drag their feet pretty good, so they were pretty good.

The customer service was really good. I felt that I had a good connection with the rep. Because I have her cellphone number, which is a direct number, I don't have to call and go through an operator, then go from a different selection of menus and they will miss it and wait for somebody to call me back. And with Candace, it was really good. She was always available. When I had a question, I dialed her number, she would pick up. And I have all the questions, she had an answer whatever question I had. She was very knowledgeable, very patient, and professional. It made me feel really good. Also, the rates and fees were lower. Overall, a great experience.

Working with AmeriSave was a very easy process. For the first two or three months, I kept getting pushed from representative to representative and nobody could tell me what was wrong, why the application wasn't going through. But it went smooth. The last representative I had told me, “I'm new with the process.” But she was amazing to deal with. And anytime I called, she was always there. If she wasn't there, I would leave a message. She always got back to me. Also, the rate was better as far as the interest rate and the terms.

AmeriSave's team was great. They didn't give up when my ex-husband was making things so horrible. I wrote a letter of compliments to the two agents I had, John and Charles. I told them to please tell me who their boss was because I really wanted to tell them that I appreciated how above and beyond they went and how they got through the different things that kept popping up. We started the process in July and we did not close until November.

Brad did a great job so I chose AmeriSave. They made the process pretty quick and I didn't necessarily have to go through the waiting on appraisals and stuff. The only thing was at the point in which it was supposed to be funded, which was close to the holidays, it didn't happen and I was trying to get somebody to confirm what was going to happen. But it eventually got resolved.

AmeriSave's program was one of the easiest things I've ever done. I started the process on the first Sunday of December and I closed the day after Christmas. The rep I had was great. His name was Kevin and he did everything that he said he would do. And there was never any questions in the process. Besides that, the rates they gave me were acceptable and if anybody asked me, I would recommend them.

The appraisers are appraising the houses a little low but as far as AmeriSave, their people were perfect.

When I got a phone call from AmeriSave, everything was good. They were working with me and they stayed in contact. Everything was online, though we filled out the stuff verbally with the loan agent to get things going. The process was not difficult at all and the rep knew what was going on. She was informative and she had a great personality. Her customer service was dynamic. But there were some communication errors within their organization that documents weren't being recorded correctly. Fortunately, we were able to catch those. Other than that, the process was smooth and they were efficient. For the most part, things worked out pretty well, we got what we wanted, and they ultimately met their promises.

Our original originator was really thorough, explained everything to us, gave us all of our options, and was easy to work with. We ended up having to make a few changes and they did those very quickly. When we were originally refinancing, both of my husband and I were on the loan. But my job situation changed. I am self-employed now and own a business, so I don't have income. Because of that, we had to change it to my husband's name only, with me just on the title. We were fine with that. But when that happened, AmeriSave said they were gonna move everything over. They already had all of his information.

AmeriSave's reps walked me through the process and when they came to the house to sign the paperwork, everything was done professionally. They were all courteous, too. Every time I called their rep, Antonio, he was always really good to me. But there was a $500 deposit and he told me that I'd get it back at the end of the signing. Then, I came to find out, when I read the contract at the very end, that the $500 deposit I put in was non-refundable. But I didn't read the fine print and it was my fault for not reading it. I just assumed that I heard him say that I was going to get it back when the papers were signed and maybe he didn't explain it right. But other than that, I was happy with him. I also got cheaper rates than I could have gotten anywhere else.

The person that I originally started working with did a great job. I've worked with Trevor in the past and everything was fine. He handed it off to another person and from that point on, everything was wrong. I had to constantly call up and say, "These numbers aren't right. This account is incorrect. This was forgotten. This isn't in here. This was incorrect." I had to chase all these payoffs for him.

The online application process was different but it went fairly well once we got through all the hurdles of getting to communicate better. The rep was very helpful. The rates and the terms of the loan was very competitive. AmeriSave worked with me well and people should give a call and see what they can do for them.

The rep was very personable, accessible and able to answer questions. I had trouble because my computer at home wasn't working and I used the work computer, I wasn't able to download on it. So, I was able to fax over my documents and he did that for me, which was good. It was easy. I thought I was automatically going to do the direct payments on the day of closing. However, I found out after that I had to set that up after. Maybe it was a miscommunication on my part, but it's all good now. It was a great experience.

The process with AmeriSave took a while. Back in the day, we meet the reps someplace and sign the paperwork and it was a little easier. On the phone, we had to send a lot of documents and it was a lot of bouncing around. They had to know a lot of stuff but it went good once it went through and everything’s all in place. The reps were easy to get ahold of and were there when I needed them.

Everything was great with AmeriSave. Grant, the loan originator and Megan, the loan processor, were very helpful every step of the way. It was easy to get in contact with them. There's still one payment that I didn't get back but they’ve blocked my email address now so I can't communicate with either one of them. So that's been the only negative thing.

AmeriSave's loan officer was very easy to deal with. and the rate they gave me was the best that we’ve been offered from the two companies that we were looking at.

The representative was knowledgeable and patient. I have a million questions and he was always willing to assist and direct me to the best resource to figure it out or gave me the answers to the best of his ability. I have a lot of questions, so our communication was a couple of times per week and it was a really quick turnaround between myself and him. He also looped in an additional support staff member of his team that also helped at certain times. The ongoing communication between myself and Paul, I felt more comfortable and confident going with him. And having my former colleague as part of that company, I knew there would be transparency and that support that I would need.

Joseph, my rep was really good. I listened to his proposal and what he could do for me. My wife and I were divorced and she was living in the house with me. She wanted me to take over the house so she could go off and have her own life. I waited a few months and then I started the process all over again. The only gripe I have with Joseph is that sometimes, my communication was slow. I'd email him and it took so long to get an answer. I'd have to keep calling to get him.

The process was quick. I could get to the information I needed. I could post stuff easily. The rep told me everything I needed and got right back to me when I emailed or either called her. She was very, very good, and very helpful.

I've had rental properties for 20 years, and if you're me, refinancing is stressful when you have different documentations. I contacted AmeriSave for initially just one, but I was very fortunate to where the guy, Sean, said he could do all three. In my experience in 20 years, mortgage people are the graveyard of used car salesmen. Oftentimes, what they tell you is there’s nothing more that they can do, but Sean did good. Not only did he do that, he also closed within 45 days, lowered my rates from 5.75, 4.25 with a mortgage insurance and a 12% hard money loan to 2.66 with 100 grand cash out and 3.3 on the other properties. Incredible. I've had a number of mortgage refinances, and this was hands down my best.

The lady that did the loan, Abigail, was fantastic, and everything was handled perfectly. The refi was simple too. It was a lot of paperwork that we had to get together, but that's to be expected when you want to get a loan for your home.

I had a great experience. I was told what I needed and I furnished the information. There were some documents I needed to review. But everything went smoothly. Jonathan was great to work with. He was responsive and available. I couldn't have asked for a better experience.

It was a nice and quick process. They made it pretty easy to get information over to them. The portal was great, even to keep up with everything that was going on and the status. I was very happy about the process. I worked with Lyn and Shawanda and they were both excellent. Shawanda called to let me know we were at the end, but I had a few questions and she answered all of them.

I've never done a cash-out refinance before, but the guy we had made things go quick. We got it done in two to three weeks, and he made it very painless. I’m pleased. I would tell friends to definitely check AmeriSave out and to shop. These guys would be one of the first because how much easy it was. We had a couple people use a couple other places, and it took a lot longer.

Roy was the person that I worked with. He walked us through the process, and it took a bit of time but he was on top of it the entire way. On the other hand, the underwriters need to pay more attention. Apparently, there are several underwriters working on the same loan, and the left hand doesn't know what the right hand is doing. Otherwise, they wouldn’t have kept asking for the same information. Roy said, “Don't worry about it. You already sent it to me. I'll get it over to them.” He anticipated things and got ahead of it. Overall, I would recommend AmeriSave. In fact, I sent somebody over to Roy before the end of our process was done. If you can work with Roy, go for it. He'll do everything he can to make sure you get to refi or purchase your home.

Casey and his staff were exemplary. There was nothing that was a question mark. Everything was clear and concise, and it was very smooth. What normally is a big headache was a very actual pleasant experience. I did a VA refinance with cash-out. The rate and terms were better than what I was expecting. By far, this has been the easiest and the most comfortable refinance that I've done.

I did everything AmeriSave asked and provided all the documents they asked for and they knocked it out. The only thing I didn't like was the $500 loan fee. Other than that, everything went smooth and fast. I would recommend AmeriSave if I knew anybody else who was looking to refinance.

The process was fantastic. It was very quick and easy. Everybody I worked with was on top of it. They were professional and courteous. They let me know everything I needed to do right when it was due. They kept me updated on where the process is at and how things were going and kept it moving along very smoothly. I got the same rate as I had before, so I didn't take a back fall on that and was able to make some progress financially with the new loan. So it was all good. AmeriSave is a company you can rely on. If I end up purchasing a home or another refinance, AmeriSave is who I'd look for.

Everything was really smooth. It was very quick. My loan officer was on top of it. Every question that I had, he answered. Every concern that I had, he addressed. He was very quick about getting everything done. Anything that he needed, he knew right away. He was on the ball all the way through. I wanted to get some cash out of the house to get rid of some debt. So we managed to do exactly that and keep some cash for ourselves. We're very satisfied with the service.

Brandon, the representative I worked with, was fabulous. If I had any questions, he or one of his associates was very quick to get back to me, and they were very professional, kind, and understanding. It was a great experience. Also, I refinanced my home six years ago, and it took four months. It was a gruesome process. This time, it was all done online and it took two weeks, from start to finish. It was very helpful. I got a much better interest rate too. I would most definitely recommend AmeriSave.

It was a very smooth transaction. It was very easy and not stressful at all. Everybody was so friendly. The website was very easy to upload documents and I felt like my docs were very secure. The whole process was very good. It was very streamlined. I wouldn't hesitate to use AmeriSave again.

The loan officer I had in the beginning was Kelly, and she was awesome. She kept an eye on everything throughout the process, but at some point transferred over to Mike who was the senior loan officer who brought everything through underwriting. Everything went smooth, but Mike was tough to get in touch with at times. He responded through email, but I could never get him on the phone. Still, he was good about letting me know where I needed to be. The portal system is great too. I can log in and check the portal to see what needs to be uploaded and could stay on top of things that way. Overall, it was a good experience. I would recommend AmeriSave.

Mark was great and they had a team. But it was a bad timing because of Thanksgiving and the appraiser couldn't get out for two to four weeks. She was backed up. When she came out, she took a 5-minute walkaround and missed three rooms. She was the worst and when I put her up on Google, she got bad reviews. But AmeriSave got everything achieved and the application plus underwriting took less than a week. They were fast. The underwriters were a little bit lame though as far as getting it together because they were inexperienced. One person in there was Terri and she was excellent. I even commented to her bosses. They worked very well as a group, too.

The process took a month. There were some back and forth things 'cause AmeriSave wanted to change it a bit with getting it in by the end of November instead of doing it a little later, but we didn't have a problem with that. I also sent them a thank you to the rep Trevor. I enjoyed working with him. He was very knowledgeable and helpful throughout the process. He helped us once before as well. The first time we went through AmeriSave, then we redid it in November, after five years. Trevor said, "More than likely that AmeriSave will sell the contract to someone else," and they did. I thought it'd be at least a month.

AmeriSave's customer service was excellent and the process was pretty smooth and normal. Getting the approval took a week. I faced an issue related to the cashier's check while closing. They hadn't informed me that I needed to give the cashier's check while closing and I came to know about that only on the day of the closing. If they informed me about it, that would have been great.

Everything was seamless, and the rep Ryan was always on top of things and very polite. I wanted to try to find the lowest rates and get it in for a fixed 30-year with minimal cost, and we were able to accomplish that.

Refinancing with AmeriSave was the easiest home loan I've ever gotten. I did a lot of the free stuff over the phone with the gentleman that called me and the online application was pretty straightforward. We closed within a couple of weeks but there was a little bit of miscommunication. I would upload a form and the website would ask me to upload it again. Then I'd have to call and tell them that I uploaded this form and they'd have to manually look and confirm that I did upload it. It was my DD 214 from the military and they asked me to do a couple things twice but it was not a big deal. I'm not saying that the system is bad because it was very convenient to know what they needed. And when you uploaded the docs, the website would checke it off the list.

The only time I had a major issue with the process online was when we just got done filling out all that information on Rocket Mortgage, AmeriSave requested it all over again. There was a sketchy feeling there for a minute. But other than that, we accomplished everything we wanted to accomplish. I would recommend AmeriSave.

Amerisave was great. From the time that we applied until the time that we had our closing and finished, it was less than a week. In fact, it was all happening so fast it was scaring me because I'd never done anything like this online. I was giving all my information and I was so anxious that this was for real ‘cause it was almost too good to be true. It wasn't until we closed that I thought, “Wew, that really did happen.” We didn't have to wait for an appraisal, which would have added a huge amount of time. We also dropped from a 4.5 to a 2.5, which is significant. Overall, we were very pleased and quite impressed.

I have a positive experience working with them. The agent that I'm working with is very prompt with his response and the rate is competitive. Also, the process is very efficient.

AmeriSave had a little bit more clear understanding compared to other companies about what my costs were going to be upfront. I'm happy with them. Our loan officer was great. She was very communicative and very much available. When we had questions, I could email her. The closing process was very simple too.

My only frustration was with the loan originator. I did an inquiry late one night and she was in Arizona and I'm Central Time. She wasn't as responsive as she could have been. Bu the loan processor, Wanda, was awesome. She was very responsive and she called every week. She deserves a raise. I would recommend AmeriSave and refinance again. It was a great experience.

When I first called Amerisave, they told me what I needed to do and how they needed to get started. I gave them all my information, and everything was good. The only hiccup we had was on my home. Since I didn't have a lien on the property, I couldn't get a VA loan, so I had to go with a standard one. It went all the way to underwriting before they found out. We had to do a second appraisal but I didn't have to pay for it which was good. After that, it was really quick. Everything was done within a day or two. I could text my rep, Nino, and he would get right back to me, which was real convenient. He had a few other people that were involved and they stayed on top of it.

My loan officer was Alex and he was very hands-on. I told him what we were looking for, what we wanted and needed, and he was able to meet those expectations and then helped shape those expectations also. We communicated sometimes daily because I had a lot of questions. With the online portal, I could review everything and see the document. It made it so easy, almost to the point where I thought, "This can't be this easy." But it actually was. We were able to get to the loan table and to closing within 30 days. I did all this while working. It took no extra time outside of my regular day, so it was effortless. We have a daughter who is looking to purchase her first home and AmeriSave is definitely where we're gonna go to help her get that taken care of.

AmeriSave said they could do my refinancing in 30 days, and they did. It was easy. The requests were simple, and they provided everything immediately. It was a quick and efficient process.

The process was extremely easy, efficient, and quick in comparison to other lenders that I've worked with in the past. We went from under contract to closing in about two and a half weeks. They have special loan officers that only handle employee mortgages. So I was able to work with her and she was great.

My rep, Joe, was super awesome. He broke everything down to somebody that doesn't understand mortgage and refinance. He explained to me in detail to where I understood where all the money was going, how I’m saving money by refinancing, and the cost of the loan versus the interest rate. We talked on a regular basis and he was super awesome every step of the way. It was nice getting the extra information versus being rushed through the process. So far, I've been super happy with the process and everybody I've talked to over at Amerisave.

AmeriSave's online application process worked well. It was streamlined and easy enough. I liked it. Once I got all the correct paperwork, it was quick. It was less than a week. Jonathan was very helpful in the process. He was willing to discuss, answer questions, and very personable. AmeriSave is very beneficial.

They were super quick to respond and I got a direct text message to my phone from the guy who did my loan. Communication was really good and the portal was easy to use. There was one point where I was a little frustrated I hadn't heard back and was really nervous. But that was on me because I'm refinancing 'cause of a divorce. The rep was really patient. It turned out that his grandfather had died so he had been out of commission. He told me he was just getting back from the funeral. Once we straightened that out, they were very responsive.

When I talked to all of AmeriSave's employees, everything was very smooth. Everyone was very helpful. We started with Kira, the originator, then Jermaine. The process was all very self-explanatory. And if anything, I did have questions with Kira, who was very helpful with answering.

The application process was pretty simple. But there was a point where I wanted more information on what they were asking, and I wasn't sure if I sent the right thing. It'd be nice if I had a little bit of feedback online. It was hard reaching my loan officer. Sometimes she was so busy, so it was hard to know if I did the right thing or get questions answered. I had to wait for her to get back to me. She had a lot of people to take care of and I understood that. But sometimes I didn't get my question answered till two or three days later. But it was a good process. It went smooth and moderately fast.

This is the second time I've refinanced with AmeriSave. They are pretty responsive. This last loan officer was fantastic. I was hoping for a slightly lower rate, but it worked out.

The reps were very thorough and helpful when I had a question or request. They followed up well and they kept in touch. We were very happy with the rates and terms. I would definitely recommend AmeriSave. The only caveat I would have is that they almost kept in touch too much. I received several emails about the same thing, sometimes in one day. It was more than I needed.

The application process was very easy. I did everything online and by phone. The reps were very good and helpful. I had a 25-day closing or approval crunch. If not, the seller was gonna walk away. AmeriSave understood that and they got everything done on time. The two processors I worked with were great. I was surprised at how easy it was. The rate that I got was below than what I expected. I'm very happy with it.

I have already filed a complaint with the CFB about this organization. I have handled loan closings professionally as an attorney and have had more than 15 mortgage loan closings personally and never encountered the incompetence as I had with Amerisave. Throughout the process I would receive erroneous Closing Disclosures that had incorrect loan amount, interest rate. I would receive erroneous communications announcing that they had terminated my loan since documents had not been received which was not true. It would take numerous calls/emails to get these items corrected causing delay. In fact, I repeatedly sent documents over and over again. As self employed, I am accustomed to providing several years of tax returns but when they requested a tax return almost 5 years old, I said NO and they agreed.

The rep was very thorough, knowledgeable, and let me know things I never knew, just incredible. The process was very easy, and I have been recommending AmeriSave to family and friends.

I chose AmeriSave because I liked the person I talked to that gave me information. I know how my credit is, where I stand, and the money I have. I only needed to have an idea of how much it would be, and the reps were very helpful. Instead of running my credit, which upsets me incredibly, they just gave me a bulk idea of what it would be. I felt confident enough, then I moved forward and did the refinance with them. Everybody else wants to run your credit, so that's a big difference for me. I also had questions throughout the process, and the guy I worked with was knowledgeable and helpful. Above all, he listened to what I needed and gave me very fair options for me to choose from.

It was a little laborious going through all the iterations of what I perceived to be the final documents. Some things changed that were beyond anybody's control, and it was nobody's fault, but it could have been avoided had there been a little more communication about, "Things aren't final until they're final." Apart from that, the rep, Lacey, was fabulous, and my experience was better than I had hoped, overall. It was simple, and I'm pleased to do business with AmeriSave in the end.

I called AmeriSave who had our present loan, and I said I wanted to refinance. They got me in touch with a loan processor, and I worked with three different people during the progression of the process. That's the way it was when I got my first loan too. My refinance went very well. That involved having a notary public come to our house and do the final signing. They sent that in and the money went right to my bank account. Overall, AmeriSave was wonderful to me. We had a seamless encounter, and I've refinanced my home successfully.

AmeriSave was good to work with and the rate they provided was better than any of the other rates I got. I worked with Anthony and he was great. It was a tricky situation because the VA was involved and I was doing an interest rate reduction loan. So, it required a lot of documentation for the VA and it delayed the process a little bit.

I called AmeriSave and the guy who answered the phone sounded honest, which was the only reason I went with them. I had a lot of people looking for offers but the guy was super down-to-earth. The application process was easy and even though I'm not very computer-savvy, uploading the documents worked good. The only thing that took a while was the appraisal of my house, which took three days. I had questions but they were all busy. Still, people should go for AmeriSave and give the guy a call.

I was able to get the process started with two different lenders, and AmeriSave was able to give me the better deal. The process went well and I don't have any complaints about it. Everything takes time and that was not different here, but I'm happy with the experience. Josh, the rep, was personable. He seemed very helpful and he wanted to do it, not that it was just a job. The rate was what I was looking for. I wish I would have known my house was gonna appraise more, but it is what it is. I would recommend AmeriSave to friends or family.

I’m a first-time homebuyer and Lucan, the rep, was helpful as well as Lorraine, the underwriter. I was impressed with Lucan’s attentiveness and knowledge. If he didn’t answer, he would call right back within a couple of minutes. He was very thorough and walked me through everything.

The process with AmeriSave was rocky at first and then, we were able to meet in the middle. Overall, it was good and our rep responded to all my concerns in a timely manner, which was why I liked him. Plus, the new rates were great.

The rep I worked with didn't call me back as much as I'd like but other than that, he did a great job. Working with AmeriSave, I dropped a couple of points on my interest rate, which behooves me. I saved a lot of money over a 30-year mortgage and then I changed it from a 30 to a 15.

The interactions were good at first then it became very sparse. The questions were answered, but it was longer than expected. I had to reach out to other people in order to get responses due to the fact that my rep was busy with other customers. I referred Amerisave to somebody else and they called me about their money back because it's 60 days now in trying to refi. They've had a very bad experience and I kind of feel bad on that part.

I tried going through Amerisave last year and had a lot of problems with them near the closing of our loan so we cancelled doing our loan. This year, I decided to do some more research and check around on rates. I decided to give them a try one more time and this time, the loan agent that I dealt with was wonderful. Everything went real smooth as opposed to the previous year.

I liked AmeriSave's customer service. I was impressed with the intelligence of the representative that I worked with. Overall, under the circumstances of our federal government being complete dummies, AmeriSave did an excellent job.

I worked with Richard and he helped me with all my questions. He was awesome. Some of the process was confusing but luckily I had a really good representative. I called him back with 50 questions and he talked me through each part of it. If I didn't have as good a person, the process would have been not as good. But he was very patient with me. I'm happy with the rates and terms. Everything worked out great.

I trusted the man from AmeriSave that I was dealing with. He was friendly and truthful, and prepped me on what was going to take place and how to venture through the process quickly. The process was quick and efficient. At the closing, I wasn't too pleased though. There was a cash out on the closing from the refi and I was a little bit surprised that there wasn't money exchanged at closing. The lady at the closing wasn't all that friendly about it. I made a phone call to the guy that I had dealt with, and he assured me that everything was fine. So, I went ahead and continued the process.

When the first guy that I talked to at AmeriSave quit, nobody called me for a while and I was emailing him. Then a lady replaced him. She called me back and she was really easy to work with. She was nice and patient. She responded when I reached out to her. So once I got over that hump, everything was smooth. I'm pretty happy with the way everything lined up and got closed. Everything was going on behind the scenes and I didn't have to deal with a lot. So once I got my credit score and found that it was okay, and then got my rate, I didn’t have to deal with AmeriSave a lot, which was good. They told me when I got the mortgage that I could pick my due date. But nobody got back to me on that. So they made my due date on the 1st. But I’d like to have it on the 15th or 16th of the month. So that's one thing I need to get straightened out.

Amerisave is amazing. Brad and Amy did a 5-star job from top to bottom. I'm a little confused about the loan being sold but they warned me about that, so that's not too bad. I dropped my rate about 3.5%. I can sleep better at night and if I ever have any mortgage needs, I'll be going through Amerisave.

I had gotten online and filled out an application. The rep from AmeriSave was the very first person that called me and it worked out really well. We worked with her one Saturday morning, giving her all my information. She was extremely helpful. Overall, the whole process was really good. There was one little hiccup, and another person got involved but she didn't know all the details. But once my main contact was involved, it worked really smoothly. I liked that she stayed on the case from the very beginning and that she was very attentive and explained everything to me. She stepped me through the portal when I was first getting the account set up, and then informed me every step of the way. It worked out pretty good. I’m very happy with the rates and terms.

My broker, Ryan, is very responsive. He thinks ahead and is very detail oriented. The appraisal was slightly a lowball, but I’ve used AmeriSave so many times and they ate some of the issues that came with the appraisal. However, I didn’t like the person who puts the file together for the underwriter. Before her, I was using a guy named Steve. I was never irritated by him. With her, I didn’t feel she had a strong grasp of what I was saying. I’m a trustee of a trust that has nothing to do with my debt to income ratio and I have a debt to income ratio of probably zero. At the end of the day, the only thing that could happen was I write them a letter until they say I’m the trustee of the trust, which I did. But I felt it was too much confusion. Also, I prefer that somebody emails me once a week instead of calling me once a week.

I talked to Kristoff and the application process was quick. It seemed pretty easy. The rate was reasonable. It was way better than what I was doing. But it was a little confusing getting text messages from five different people on what was going on. It was people that worked for Kristoff and it was kind of confusing for me to follow who is what because I didn't trust the whole doing things online.

The process was very simple and Robert was great. Everything worked out great.

I like the way AmeriSave works. They go right to the point. The pace that they have was quite fairly for the way that I process my stuff. For me, it was great. The rep I worked with was always on the board. Every time I called, she would answer. She was on the move and she would do everything possible to make it happen. She was good and I recommend her.

The initial person I talked to, Patrick, was very consistent in following up and making sure everything got done.

My experience was interesting and efficient. It was the first time I had dealt with a completely online operation for signing and going through the whole process. It was pretty easy to navigate through the website for the most part. There were some little rough edges for me. I happened to be computer savvy for a long time I spent my career in data processing and computerized systems and engineering. Some things in the AmeriSave site weren't quite well-defined. I will suggest that when you start to use the task system that you get a little bit more information about it. I didn't understand that there were other parts of that that I could use, like to transfer my document. I thought I was only allowed to use the task part. So there were a couple of times I had tried to get information to someone. If I had known it sooner, I would have done it the proper way. But eventually, I got onto it and I asked some questions and I got the answers.

I found AmeriSave online and when I called and spoke with a rep, he was very helpful and knowledgeable. The initial process was easy and the rep I worked with was excellent.

I had to jump through a lot of hoops. They kept asking for a lot of stuff. But once we got those items in, the process moved very quickly, just like what my loan officer said. My loan officer was okay. She was very polite. We went back and forth a couple of times over the phone. But it could have been better if AmeriSave gave an upfront list of what I needed for my employer. Everyone's working from home, so I had to submit things at least two or three times. I had to ask what I needed to say on some things. But once they clarified everything that needed to be on there and I submitted to my employer three times, we got what we needed. When they got all the information, someone called, and it was approved. Then someone else called and said, “I'm taking over from here,” and scheduled an appointment. The guy showed up and it was done.

When I reached out to find a company that I wanted to go through, I spoke to Daniel from AmeriSave and he was really friendly, and I really liked him. He worked really hard. I could call him late at night or early in the morning, and he always answered the phone. He helped me do the online application process. So, it made it really easy and convenient for me because I'm not very computer savvy. Also, getting the required documents was really easy. He sent them right to me. Everything went really smoothly.

The guy that I dealt with walked me through step-by-step and told me everything that had to be done. Any questions I had, he was always there. I knew what the rates were, I didn't want to buy points, and the terms were good. The biggest thing was that there were no surprises. I know exactly what I'm paying and why I'm paying it. AmeriSave did it the way I wanted to do it.

We refinanced with AmeriSave before. We knew that they were a no-nonsense, just easy peasy, get it done type company. We kept the name of our person because we like to do repeat business with people that treat us well. So, we went back to them. They were absolutely fantastic and super responsive. We had questions come up within the disclosure agreement and they fixed it. I had paid our taxes. It showed we were gonna have to pay those because we did a cash-out and I provided proof and they took it off right away. They're fast and helpful. They hear what you want. They don't try and push other things on you. It’s pretty straightforward.