American Advisors Group (AAG) Reviews

Kim has been phenomenal. She has been so kind and personable. She takes her time with any questions. Like yesterday, I was supposed to have my notary come in and sign a bunch of things but the guy didn't come and he is going to do that today. But Kim called me last night and asked me how it went. She keeps that line of communication open, and that I could call her anytime and ask her a question. If I'm getting kind of antsy about it questioning anything, she calms me down. She also sent me a packet overnight to read.

I called AAG and the gentleman that I spoke to that day stayed with me for two hours. He was as nice as he could be. After I got the first appraisal, they turned me over to Mario, and everything has been wonderful. AAG reassured me so much that everything was going fine and told me everything I needed to do. They have very good communication and very thorough actions. They have lots of notification. Everything we did, I was notified in writing. I was not familiar with any of this and they helped me right along with all of it. It was a breeze.

They've been very good and helpful. I've been dealing with one person as far as setting up, and she's very professional and she does a very good job. We ran into a small problem. My wife was not doing very good and I kind of had to change things up a little bit. I explained it to them and they were very professional about it and really helpful. AAG is at the top of their field in these type of mortgages. I did one before with a different company and this one with AAG was handled a lot better.

The young lady from AAG is helpful and she'd nice and kind. She took her time and went over the details with me. She's calm and she's very thoughtful. She reassured me that by doing this process, I would not lose my home and I wouldn't be kicked to the streets. If I had any problems or anything I didn't understand, she said that she would gladly go over it with me word for word. It’s an excellent experience.

I felt comfortable talking to Peter. I really liked him and I kind of trusted the organization. He talked with me a lot about the reverse mortgage and explained it good. He referred me to the credit advisory place and they explained it really well so I understood what I was doing. Peter did a lot of effort making sure I knew what was involved in it, what it was for, and what is a good thing to use it for and what's not. He helped me see what I needed it for. He got back to me and answered all my questions. I really liked his personality. He had a good sense of humor. Also, he was very clear and any question I had, he made sure I understood his answer. I feel very comfortable going through the process and that I can trust what's going on. I've already told my close friends that I'm doing this and that I'm happy with how it's progressing. I would recommend AAG to them if there is something they're thinking about.

I really liked the gentleman that I dealt with. He told me everything. He's there if I have any questions or any way he can help me. At first, I was kind of leery about things and then he explained everything to me and how I would be able to stay in my home. So I went ahead with it. He was very honest with everything, and he put me at ease. At that time, I was extremely upset with all the stuff that was going on but by the time I finished with him, I thought that it's going to work and I'm going to be okay. AAG covers everything. I've had my appointment with the debt advisor and it's moving right along. Working with AAG is an excellent way to go if you feel that you have no other solution really to staying in your home because of an unfortunate situation.

AAG had been very good. Their rep was helpful and had a very quick manner of getting things done and getting back with me. If it wasn't for some of the things that I needed to get done, I would have probably already had signed this over already.

I'm 74 years old and retired. I wanna get some money in the bank in case of an emergency. If something happens to me, then my kids won't get burdened with funeral costs. I hardly make any payments on anything and I don't have credit cards. I own a house. AAG said I qualify for a reverse mortgage and they gave me a list to do things. The loan people were fine. AAG is good and I like them.

I had some friends that had done a reverse mortgage with AAG and it worked out well for them. I looked into the company and everything that I read about them was very satisfactory to me. They satisfied my questions too. They were all very nice and provided wonderful guidance. My loan guy was very personable, kind, and informative. I felt very comfortable with him.

Kevin has been real informative. He has been patient with me. I'm 76 and I ask questions when I don't know nothing. I might have been kind of a hassle for him, but he stayed with me. So I kinda enjoyed dealing with him. Right now, I am satisfied and going forward.

It seemed like everything they said was reasonable enough. Manny was our loan officer and it seemed like he knew what he was doing.

Bill from AAG is handling everything and we've gone through the counseling session. He seems pretty straightforward and he has answered all my questions.

I was happy with the information American Advisor's group gave me. But I didn't understand that I couldn't get the total value of my house. With the closing fees and everything else, I wasn't going to wind up with enough money and the reverse mortgage was going to cost me too much. I always thought that this type of loan is like a last-ditch effort and they've changed it now. You can't get as much as people used to be able to. If could get 200,000 out of the reverse mortgage, I might have gone with it. But at 60% of the house value, I can't get out of the whole. I'm probably gonna wind up selling the house and then I'm gonna find a little rental for myself. How can my family use what's left in the house unless I pay back the loan? It's too expensive and I'm gonna leave a residue that I can't use. Other than that, the rep did a beautiful job. I don't see AAG as the problem. The problem is the rules.

My loan officer was really helpful. I was really nervous about this because my husband was buying this house when I met him, so I've never gone through this process of doing this on my own. I've done the counseling session. I still got the app. The next part is we're waiting for an appraisal. But so far, AAG has been really great.

It was a good experience getting a loan with AAG. I'm in school and I can get a loan from schools to do what I need to do. If I put the money back, there's no interest on it.

I wanted to bring up capital. The amount of cash-out at the close of the sale was very important to me. We got a lot of equity in our house so it's nice to free some of those up without having to sell the house or be encumbered with more debt. That's not sensible. AAG has a good program. It's pretty well locked-in. I looked at some proposals from other companies and I went no. AAG has had a pretty honest proposal.

Everyone from AAG has been great. I had the counseling session. I really like Adrian, our loan officer.

AAG bought my account from somebody else. I've been with them for a while. I already had a reverse mortgage. We're just refinancing my reverse mortgage. I need the money because I'm on limited income. My loan officer has been fantastic.

I had an excellent experience with them.

My rep Kyle filled me in on everything. We talked for quite a while about what the advantages of a reverse mortgage are and how it works. He was very knowledgeable about everything and he helped me. So far, he has answered every question I had and has been more than willing to work with me on everything.

I worked with Steve and I felt very comfortable with him. I let him know that I had a problem hearing and he was really patient with me. I have my son with me and he was pleased with everything that we went through.

So far, my experience has been good. We're trying to finish up our paperwork and get it sent back in. We've been dealing with Jared and he's been great. I call him if I have a question and not sure about something. He's always been real helpful to my questions. We also had a counselor and she was good. So far, everything seems to be going along pretty smooth.

AAG's process has gone extremely well. I did a comparison with Mutual of Omaha and Liberty. Liberty was a nightmare, and still is. The loan processor for AAG, Greg, is remarkable. I've never seen such attention, constant follow-up, and without being annoying. He is a complete professional and he absolutely knows his stuff. He also has a sense of humor. He has endless patience. Even though I knew a lot of it myself, I still had still questions. And even if I asked the question three times, he would respond and never be frustrated and would get right back to me. I don't think it was ever longer than an hour.

I was curious as to how a reverse mortgage worked and wanted to find out for future use. But I didn't do it. It's not necessary right now. I'm fine, financially. The AAG rep I dealt with was good. He was very informative and he got back to me with any questions I had. He was cool. I was comfortable working with AAG. I even went through the counseling part of it to see what they would say on the other end. Everything was good.

They were wonderful people. Everybody was really nice. I was comfortable with everybody that I've talked to from AAG. They have done everything they said they were going to do. I'm just waiting now for an appraiser to come. They're going to set up an appointment for that. But so far I have been more than happy.

We had some things happen to us when we first retired. We thought that if we sold our first house up there in Keller, we would have enough money to retire. But this broker talked us into renting it on a rent to own basis. The people that got into our house lied on their application. We had trusted the broker to find us somebody good. They turned our house into a dog sitting business. They just trashed our house. It took us a while to get them out of there. We just didn't have the money then to redo the whole house. We sold it at a great loss.

I went online and read reviews, and I made the decision to go with American Advisors Group. I’ve had a very good experience with Ryan. He's been very patient in answering all our questions and helping to get us all the information that we need. I was the one that was taking care of things, but my mother was relieved that she was able to refi and get some things done around the house. Everything has been going smoothly. AAG has great communication. They explain everything in full detail along the way. They're very easy to work with and they're honest.

I talked with Reggie on the phone numerous times. He explained a lot of stuff to me and sent me the information I needed. He made sure I had my documents and he bore with me when I had problems with my printer scanning. They set up a notary to come out with all the proper papers and I received a complete copy of everything that I did and signed with Betty -- the notary that came by. Then, their inspector showed up and did the home inspection. Now I'm waiting to see what the next step is after they get the inspector's report. I wish some of the fees weren't as expensive as they were but other than that, it's been pretty good with AAG so far. It's equal to, if not better than, what I was anticipating or expecting.

I've been working with Ted and he has been wonderful. He's got a killer sense of humor. We can talk and chat, and he's the kind of person you'd like to have living next door. He’s been extremely thorough too. The people I worked for were top-notch attorneys. This is the caliber of people I'm used to dealing with, and Ted fits right in. The person that I talked to for the interview that HUD required rambled through it so fast that if Ted hadn't gone through it with me, I would never have understood what he was talking about. Fortunately, Ted did go through it with me, so I understood everything.

American Advisors Group was excellent with customer service. The rep was really knowledgeable about what he was doing, going through what I had, and trying to explain everything really well. Application and underwriting were done around the time of year when Christmas and New Year were going on. It was really quick for that time of year. The rep explained that it might take a few extra days but it seemed to work even faster.

I'm very pleased with American Advisors Group. They were servicing my existing loan. They gave me a sense of security. They're doing the best that I think is proper, too.

I don't have a job and I need money. I have a house that's fully paid for and I looked into a reverse mortgage. But the rep at AAG told me that I needed proof of income to get a loan. I'm not going to be 66 and two months old until June. I got all sorts of letters confirming that but it wasn't good enough. They said they can't give me a mortgage.

American Advisors Group listened to my information and guided me. My rep, Kevin was very professional and he researched the topic well. I'm pretty satisfied. AAG has been doing well.

The rep that I worked with was awesome. I was impressed with her knowledge and the way she handled everything. She was right there with some of the question that I had. AAG is doing a good job. Everything has been right down along the way as she said it would be. Even the counselor that I spoke with was right there with everything. He also told me that the rep I was dealing with had good remarks from the other people that he talked to.

My house was valued at one amount, and then I was going to get about $20,000 for the first year. Then 20,000 of it would go into a credit line. I didn't like the numbers. So I decided not to go that route. I was dissatisfied because I was expecting a little better than that.

They went over everything with me. They answered all my questions and explained them very well. Also, I was impressed by how efficient and understanding the rep I worked with was. I was very comfortable working with AAG.

The loan officer has been very good and helpful. It just seems to be taking a little longer than we anticipated. One thing I was a little surprised at was the initial statement that we received. As the process went along, it kept changing slightly. She said that it might happen because of the appraisals or credit ratings. But we were in pretty good shape, so I don't know why that would change.

I was skeptical at first with the TV commercials. But when I found out exactly how AAG worked, I became more comfortable with the situation, and how it was done. They answered all my questions. They sent me a packet with all the information that I needed and I had a chance to go over that. If I had any questions, I would ask my agent, and he would most likely answer it for me. Scott's a very good person. He always contacted me and updated me. Very professional.

AAG has been pretty thorough so far. My loan officer seems to be a really knowledgeable and nice guy. He is willing to listen to me and answer questions. He stays in touch with me and he tries to answer questions that I have. He's been really trying to do a good job.

I’ve been dealing with Bill, the rep from American Advisors Group, and he told me they were coming out here to send me over some papers to sign. So far, it’s been fairly positive as far as I've gotten into the reverse mortgage and I’m still thinking about seriously doing it. I'm looking at whether I wanna do this or go some other way. The closing cost is very high. But the reverse mortgage is one of the options I'm seriously considering. I’m still interested but it's not critical in my life at the time. So, I’m going slowly.

The person I dealt with was very, very helpful in explaining things. His name was Anthony and he didn't try to sell anything. He was very personable. He was very helpful and understanding my situation and explaining how a reverse mortgage could help me. Since I was already interested in the benefits of the reverse mortgage, it made the conversation easy to understand. But I have not proceeded with the loan.

I gave AAG a call and their rep Jack was very knowledgeable. He made me pretty comfortable with him. We're in the process and I'm going over the paperwork he sent me. I'm looking over my obligations and their obligations as well as how the whole reverse mortgage thing works. So far, I'm satisfied with what's going on.

Tanya, the rep who has been taking care of my case, has been really professional. When considering a reverse mortgage, you need to see the reverse mortgage company, what the people there are about, and what other people's experiences are. I have people who don't understand English and they're looking for someone that speaks Spanish. That's something I encourage you to check. But I was kind of pretty sure about the company that I wanted. I've been referring people whom I know are looking for this type of service to AAG.

AAG's rep was good to work with and we hit it off. We also had to do some counseling, but that was somebody down in Florida. So far, we're in the process of the reverse mortgage and we're waiting for an appraisal right now.

Customer service at American Advisor's Group has been flawless. We like the salesman and the person who helped us understand reverse mortgages. The program is cool too. I've had some friend's tell go " "Oh, you don't want to do that. No. Reverse mortgages, that's crazy" but we've learned it's not for everybody. For our situation, it's a perfect match, because we are both on Social Security and my wife is recovering from breast cancer. This will allow us to stay in the house and not worry about the mortgage.

My experience with AAG went very well. I had them in them in the past and the only thing they do is go up. As the interest rates go up, I would become older and older and my reverse mortgage would be at the highest rate. It wasn't like I was gonna rely on a monthly income from the reverse mortgage as my home isn't worth that much and I had it paid down 50%. I could only take one draw on my reverse mortgage and it didn't work for me. Other than that, AAG was very knowledgeable.

Their staff member from California called, explained everything, and sent a packet of literature. My loan officer was knowledgeable and attentive. He did a very good job. He answered questions honestly. I also looked him up on the internet to make sure that he was legit. He set up a telephone call with the counselor who told us the good and the ramifications of a reverse mortgage. I had no negatives, so I went forward with it. AAG sent paperwork in the mail, and on the internet, and made several phone calls to ensure that I was understanding everything correctly. The process has not been completed yet. I'm waiting for one more thing in the mail that my wife and I would sign. But it's something that looks like it's going to finish with no problem.

I was looking for an option and I looked at the Better Business Bureau. Also, my sister's husband had done a reverse mortgage with AAG before. Then I heard about someone else had done it. So I looked at the company and and it looked pretty good so I decided to sign up with them. Their rep immediately directed us to a counselor and the counselor explained everything. And it matched with what he said but she explained it more. My husband wasn't sure about it, so by her explanation and giving him answers, it made him more comfortable with it.

The AAG rep I worked with, Carol, was very nice. I have a good connection with her. She's been very helpful. Every question that I had for her, she answered. We went over a few things in how the reverse mortgage works. She was very good. I'd tell others to look into AAG.

We were victims of a scam and lost about $70,000. The scammers got into my bank account and emptied a $50,000 home equity loan which was never used. So, we didn't anticipate having a $50,000 loan that we had to pay back. Getting a reverse mortgage was one strategy to rectify some of that loss. We have been very pleased with the process of American Advisors' group and we are close to finishing it. Our rep Karen has been very helpful. I've been impressed with her patience, and willingness to take any question and be sure we're comfortable.

The loan officer knew everything about the reverse mortgage, so she helped us a lot. It was all good.

AAG has been very cooperative and things went very well. I was impressed with the detail of the work that my loan officer sent to me and she took all this time to try to work things out. All in all, going with them is a very good option. The whole thing is that both parties in the household have to agree with it and that was the main problem.

I wanted to get out from underneath the 6.6-a-quarter percentage that I'm paying and AAG couldn't do that for me. They would only give me a small portion of money but I wanted to get the whole thing paid off. Even though they offered me 3.17 for interest, that was graduated. So, it would graduate up and up and there is no shut off to it. AAG makes it sound so simple and straightforward. But by the time I get to listen to those telling me exactly how things are going to be, it's not as easy. Get all the facts, good points, and bad points on your phone before you make any kind of mistake like this.

AAG has been good so far. They worked with me and it's gonna be beneficial for me. I worked with Heather. She's got a great personality and was very helpful.

They did everything that they said they were gonna do. They worked with me under my circumstances. The loan officer was very good. She was very accommodating and patient. I will recommend them because of the fact that they will work with you. They will be up front with you about your situation and they will tell you upfront whether they can help you or not.

The lady that I dealt with from AAG was very nice. I was upfront with her and I said I made a loan with the bank against my house. My daughter and son-in-law were having a problem and she needed some money. So I borrowed it from the bank and they made a second on my home. And they have been paying that, but then they got behind. Since it's in my name because I own the house, I told the rep that if she called my mortgage company and Bank of America, and checked anybody that I gave her, she'd see that I got perfect credit. I've never missed a payment with anybody. I'm a retired banker and I pay all my accounts on time. I have to go over there and tell them that they got to do something about this. They're hurting my credit. So they came back and told me I needed to pay $22,000.

A friend of mine who is in real estate had recommended reverse mortgage to me. I had contacted another agent and talked with her, and I thought it would be in my best interest to get another quote. I called American Advisors Group and I was happy with the quote. It was definitely cheaper. And I like the representative. The reps were able to answer all my questions in a timely fashion. There was a lot of follow up so far.

I called them up and started the ball rolling. They gave me counseling. I was very happy with what they did and what they told me. They never cut corners. They never lied about anything. They told me the negative and positive. I talked to Elizabeth and she was very smart. She was very helpful and pleasant. She was knowledgeable. She called me day before yesterday to tell me that they were trying to find an evaluator to come and evaluate my property, although it's already been evaluated by the town. I've gone through the paperwork and they told me not to get mixed up with the numbers because there's so many of them. But she explained everything anytime I wanted. Then I had another woman come and she brought a lot of paperwork. She was very pleasant and knowledgeable too. I was very skeptical in the beginning but now, I'm perfectly satisfied.

I felt comfortable working with AAG. I pretty much knew what I was doing. I was asking them questions more than anything else. The loan officer was great. We talked shortly about the reverse mortgage, but I went with another company because of the fees involved with it. I was satisfied with what I did with AAG. It's just the price was different someplace else.

I ain't gonna ask any better person than the rep. She is strictly business. She got it done and got the hell out. Everything is going beautifully.

I thought American Advisors Group was a better deal with regard to interest and the package it would take to get to a closing. I worked with Janet and she was always very forthcoming with information and helped me through a lot of things. Also, she was so efficient. She had answers for everything that I wanted to know. And if she didn't, she always got back to me. I would recommend AAG. It has been a business-like experience, which is something that I appreciate.

My husband and I started this process in July 2019. We were told then that our house did not appraise for the amount needed. We should wait a year. Our consultants name is Josh. We waited exactly one year and called again. This time the appraisal was good so we started the process again. After pulling a credit report it was decided that I would be a non borrowing spouse. My credit had went sour due to some personal family issues with my mom. We also needed to put $40,000 down to make it work. Which we have. Around August 21 the appraisal was finally done. However, they did not come in the house due to Covid 19. They did a drive by and we took pictures. Our home is very well kept up and clean.

There has been some delay on American Advisors Group's appraisal process but so far, so good.

I saw something online about a way to deal with some of my credit issues. I filled out the information and AAG was the first one to contact me. I heard about them before so I thought that it would be a good thing to go with. I worked with Alby and she was wonderful. She answered all the questions, she was extremely professional, courteous, helpful, and patient, because it was taking me a while to get documents back to her. She made sure that I knew exactly what's going on before we move from one step to another. She was excellent.

Mark's been very helpful in processing everything as quickly as possible. So far, we've had a very good experience with American Advisors Group.

I see AAG all the time on TV. Tom Selleck is doing the advertising and I like him. I thought I’d give them a call. Ms. ** was very easy to talk to, to find out all the things I needed to find out. She pointed out the advantages and disadvantages of a reverse mortgage. Since I don't have any children, I'd rather use that money that I have in the equity in my home and do some things I want to do. On the other hand, I have a stepdaughter who was trying to dig her claws into everything that the wife had left to me. I'm the one who bought the house and paid for it, but according to her, her mama gave the house to her, which she didn't do.

My experience with AAG was exceptional. Every point of contact I had with all the people within AAG was fantastic. Camille ** was extremely courteous, kind, and helpful. I enjoyed working with her very much. I also was extremely happy working with Judith **. I will definitely recommend AAG to friends and family.

It was time to get a reverse mortgage to get rid of the mortgage payment, because everything goes up but our little Social Security checks. American Advisors Group was very informative with all my questions. Louis, the rep, was sincere, honest and straightforward. I like his warm way of dealing with people. He was a good guy and I was impressed with him. A lot of people aren't ready because of fear but if they are, they should call Louis first.

I needed the money. I had very nice people to assert possibilities and things to get my life where I felt comfortably safe with some things that I wanna do. And AAG was very nice and responsive. However, I don't understand this COVID mess. And it gets out of order with me because you have to divulge too much information over the phone. And I'm not one of those kinds of people. It's very confusing an issue where you have to go back and forth over the phone with people, conversing about your personal status. But so far, so good.

The process with AAG went great. The application to underwriting took about 45 minutes and Mark was excellent with me and helped me out quite a bit.

AAG was very thorough in their explanation about the reverse mortgage and I was allowed to ask questions. The young man I dealt with answered everything I had.

I bought the house and it seemed like everything went wrong, like the furnace that’s in the basement. Then I had to fix the driveway. Little by little, it took my savings down so I looked into a reverse mortgage. AAG was very nice, especially that one little guy. I'm very happy with the way they've done me.

I went online and looked for what we considered the best. I looked at the AAG reviews and they seemed to be a good company. When I sent in the original question to them through email, they called 10 minutes later. Since then, they've been pretty good with the process as far as recommending people to do the counseling. We've gotten as far as notarizing the application because they sent somebody in the house to do it. When I'm out of my mom's house once a week, we do things, so they've been working with my schedule very well. So far, everything's gone very smoothly.

Scott was the first one that we talked to and he went through everything that they do. He was so easy to talk to and he didn't hesitate about telling us anything. Any questions we had, he was very available to answer. There were a lot of calls back and forth when he would investigate and make sure that they had the right answers. It seemed to all fit. We had thought that we would talk to two or three different ones. But as we talked to Scott, he was very straightforward and seemed to know what he was talking about, and gave us a lot of information, we decided that there wasn't any reason to talk to other providers.

Adrian ** has been very helpful and informative. He is a joy to work with. I will recommend Adrian to everyone I know that is considering a reverse mortgage with AAG. AAG is very concerned that my retirement is wonderful time of life!

I looked at about eight or nine companies. I liked the customer feedback for American Advisors Group. They asked me a bunch of questions. Janice was my loan rep and she was fairly cordial. I was in depth into my situation and my ideas of my financial future. It was extensive. I was impressed by Janice's overall knowledge and willingness to help get the process started. I call when I have concerns and I can get it either answered then or they'll call me back and try to assist me.

My husband and I decided on getting a reverse mortgage as our retirement plan. Somebody had recommended American Advisors Group. The gentleman, Christian, was very nice and on top of everything. If I have any questions, he's been able to answer them all. He kept me informed about everything that’s been going on. I had somebody who's already in the mortgage department that helped me to make the right decisions on everything.

When I first moved down here, I was in the hospital so many times for heart issues and I went through my savings like crazy. Then seeing doctors after doctors, I ended up using credit cards quite a bit. Now, the house needed some repairs. I'd taken out a home equity loan through my bank. But no sooner I had taken that out, I ended back up in the hospital. I knew by doing what I was doing, I was constantly in debt all the time. I didn't know which way to go. When the young guy came to my house, he told me that I got a nice home and I only got minor things that needed to be fixed. He said that I'd better go through a reverse mortgage. People would say they’d take my home and it was not like that. He gave me the phone number and I called.

The American Advisors Group was very professional. Working with them was kind of slow. But it's the time of year while the events are going. My loan officer, Ray, was great. Sometimes, I was hard of hearing. He was patient and he explained everything really well. The only thing I was confused about was the amount of money the other mortgage company was holding for my insurance and taxes, and I still haven't found out about that yet. Then they haven't informed me very much lately. I called them three or four weeks ago and they have returned my call twice since then. It's just a matter of time. But I get concerned about how soon they're gonna let me know what's going on. Overall, people should call them and see what they can do to help.

We got a second opinion and quote from AAG. We googled it and it said they were the number one group so we called them. We got a guy, Jose, who was very helpful. He explained everything what it was and how it worked, and how it would be beneficial. He told us everything we wanted to know or had any doubts about. In fact, he told us some stuff that we didn't even know about. We got along with him really well. He was a nice person, he seemed to want to work with us, and he seemed interested in what the situation was. My wife wanted to do it and I didn't want to. But then I'm 84 years old and I ain't gonna live much longer, so it's not going to make much difference to me.

American Advisors Group told me the pros and cons and the pluses and minuses of the reverse mortgage. It was really helpful in making up my mind. Robert, the loan officer, was nice. He went into detail with a lot of things and called me back to follow up several times. I was very comfortable with the process.

The gentleman came here and he was super nice and very informative. We're about a month in the process and we're waiting for the appraisal. I called Karen to find out what's going on 'cause I haven't spoken to her and it's been a week or more. She didn't give me information on when the appraisal is going to be scheduled. She said the appraiser might come in and now she's saying the appraiser is not going to come in because of covid. I don't mind them not coming in. We have almost $100,000 in upgrades and he or she won't know that by driving by. I'm very unhappy with what's going on.

My husband passed away and I'm the only one getting an income. I haven't tried to go back to work yet and my funds are getting lower and lower. It kind of scares me. I'm trying to look after myself and make sure that I can pay everything. I want to pay on the reverse mortgage too. I want to get some things under control and be able to manage better.

I’m getting closer to retirement and I thought it'd be a good idea to look into reverse mortgages. AAG gave me the information that I needed. I didn't know how it worked and they told me how it works. It took a while to answer the questions that I wanted to answer but they answered everything I needed to know. Also, the rep I dealt with was really helpful and I felt very comfortable working with her.

I thought I would get 80% of the value of my home but the rep didn't offer that. They appraised my home at 189,000 and they would give me about 66,000 so I decided not to take it.

I called AAG and I got Joseph. We've been dealing with him and I've been real happy with him. He's been a good guy. We've been communicating by email and it's been working out. These processes take time and so far, it’s been excellent. Joseph initially said to not expect anything till the first of the year and we're right on schedule. I'm very satisfied with the way things are going.

AAG helped me get everything taken care of. They answered everything I asked them.

I'm in a position where I'm asset rich and cash poor. I’ve been in the stock market all my life, and we’ve had rentals besides my regular job. We were doing fine, and then my wife had to have full-time care where we cut it to half time care. That was about another $85,000 of cash going out a year. So I had taken some money out of the stock market to pay for that. But we got two houses that would be worth a lot of money. One of them, we got rented and then the other house, we couldn't visit anyway. I looked at a regular mortgage to get money out of it but I didn’t like that idea. So, I pursued the reverse mortgage. That looked ideal to me because I could stop taking money out of the stock market and use it up so my interest in this would be in the house. Also, if I stopped taking up this money out of the stock market, I could make as much money there because it would allow more space in the end for the original mortgage.

I have been dealing with Vincent ** who works remote in L.I.. He has been very helpful and patient in getting on board with the reverse mortgage. He helped me with the concept and the details & he had led me step by step through the process. I am at the Notary step and then the house appraisal step and I'm done, thanks to Vince. I have been very happy with him working with me and explaining things. You need to keep him on your side.

AAG has been perfect for me, so far. I got a thing in the mail about reverse mortgages from them about eight months ago and I just put it away. I thought about it and I even talked to my banker son about it. He thought it was a good move. Then I started the process going. The people have really been good to me. Miss Joyce, our loan officer, and everybody have been excellent. They made everything really straightforward and made me understand how everything would be going on. They're supposed to come and do the application tomorrow. I like it and I'll tell my friends and family to go for it.

The process has been really good. The rep was very personable and took personal interest in our situation. He was a pleasure to work with. There had been a few periods where some time passed and nothing happened but a phone call to touch base would have been good.

AAG is doing an awesome job. When they say they're gonna call, they call. We got a little bit of trouble with the paperwork and they fixed that. So everything is going really well. A lot of people are totally misunderstanding what a reverse mortgage is. They think somebody is gonna take their house away from them so a lot of people are afraid of it. But these people from AAG cover that very clearly and another person calls on the phone and goes through it all and make sure you understand it. It's very thorough.

We were very pleased with Bonnie. She was knowledgeable, readily available, efficient, and very responsive to our questions and issues. It was a pleasure to work with her. Based on consultation with our financial advisor we decided not to re-finance our reverse mortgage with another reverse mortgage. Bonnie was very professional in handling our decision. I'd recommend her to anyone desiring to pursue a reverse mortgage.

We needed a new roof very badly on this house and my transmission went out in my car. One thing after another started happening so we looked into getting a reverse mortgage. The loan officer from AAG is great. Everything he said was wonderful and it made sense. The service is awesome and it's a lot easier than I've thought. I should be getting an application by next Friday.

My rep was upfront with everything and really informative. Any question I asked him, he answered it and explained it real good so I could understand it. It’s been good with AAG. They told me everything that was involved and how it worked. They kind of drove by the other day and did an appraisal on the house. I won’t get the appraisal back until about the end of next week.

I was working with a guy here with Mutual of Omaha and he was here local in my town. He didn't give me all the options. After I took the class, I realized what he had done and so I started to research as far as who was the best and it was AAG and so I decided to give them a call and lucky enough to get George. George, who I'm working with, is a great guy. We've friends throughout the whole thing. He was very helpful even after the class, which I really learned a lot. Any question I've had, George has responded and he calls me about every couple of nights, just checking in. I have nothing but a great experience so far with AAG. They're number one in the country with reverse mortgages and they are very reliable.

The initial contact was good. However after I paid $125 for a “counseling session” there was an appointment made to sign papers. The person never showed up and there has been no further contact. Very disappointing.

Jennifer was extremely helpful. She told me how to get the information necessary to complete my paperwork and even will attempt to make some of it completely unnecessary. I’d be happy to communicate with her for any more information.

AAG is very good. The first person that I dealt with last year was just a trainee and he didn't know a lot of stuff. He approved me for a reverse mortgage before he got the appraisal which didn't make sense. I didn't know much about reverse mortgages because I thought it was not very good for me. I found out the person approved me and then later denied me. That was why it didn't go through. This time, the person that I spoke with was Christina. She knows her stuff and she's very efficient. I also deal with women better than I do with men. So I gave it another try. She's a very good person to deal with. I was surprised that she was able to do a lot of stuff for me. I didn't know how much my house was worth at that time. So I was surprised that it went up quite a bit. She went step-by-step of what kind of paperwork I needed or whatever the information I could get. I really appreciate her very much. She's a good employee.

When I was thinking about doing a reverse mortgage, AAG seemed to have a pretty good rep so I went that way. AAG has been very clear and concise. Michael, the counselor, has been in constant communication with me, making sure I understand what needs to be done and how it works. When he sent the paperwork out, he went over the paperwork with me and explained it. Then when I did the call to where I'd have to have some consultation, when they went over it, it was exactly what Michael and I had talked about. With the paperwork man, he helped me understand it when I went to that call. They’re helpful in doing things. I would recommend AAG especially if every counselor would be like Michael.

So far, it’s good with AAG. My rep listens and explains stuff. He seems really nice and gives you answers.

A reverse mortgage was something that I was thinking about and I went to see what AAG was offering. I called them to ask how it worked. The rep spoke right and he explained everything to me. He also called me on a Friday but I was in the doctor's office, so I told him that I couldn't talk. But at the beginning of the week, I called and canceled this interview over the phone and he never called me back. The rep sent me a booklet on it and there were a lot of fees. The fees were very high for me so I canceled. My niece, who's an accountant, also said that it was too high. So I went through another company where I could get some help.

I wanted to do some home improvements and a reverse mortgage was one way to get some money to do that. It was terrific dealing with AAG. They answered all the questions, got me to the right people that asked me questions and interviewed me, and went through the whole procedure. Everything was really smooth. Everything has been signed and we're just waiting for things to happen.

I had somebody that I knew and she had a friend who had gone through a reverse mortgage. She was extremely happy and got to do things with the rest of her life that she wouldn't have done if she hadn't gone through it. I went with AAG and we had a very competent representative working with me. She was patient and very pleasant. It was a joy to talk with her. She made sure that I was comfortable with what she was saying and all the paperwork that I was completing. She went the extra mile to do the research and come back with a solid answer. However, AAG could not provide for me what I wanted to finish or do things I wanted to do. There would be a long-term procedure. Unfortunately, I wanted to get it done now. I didn't want to wait the extension.

I was given a list of numbers to call and AAG's guy responded. He was very pleasant. He explained the process and what to look forward to. He went over everything real good with me. He was very succinct and understanding, making sure this old woman understood exactly what was going on and what to expect. We still got a couple of more steps to go before everything is final but Brandy has been really nice and calling me to let me know what's going on, what to expect, and who's supposed to show up.

A friend of mine had gone through AAG to get a reverse mortgage and he told me how much it was the best thing he ever did. I had been running real tight on money. My property taxes and everything went up and my Social Security doesn’t go up so I gotta do something to survive. It seems to be working out real good with AAG. The rep I work with answers all my questions whenever I have something to ask him. Or if they had to find an answer through somebody else, they always call me right back. I talked to the guy on the phone there a couple of days ago and he said everything is going along real good. They just gotta wait for the appraiser to come out. I'm hoping it's going to help me as much as it helped my friends.

Over four years ago, I tried doing a reverse mortgage on another house but it didn't work out. So I ended up selling the place and moved here. Then I just decided to get hold of something completely different this time. I bought the place as-is and all my money went into fixing this joint. So everything I got, I own, the truck, the house, the motorcycle and the land. But living on Social Security from month-to-month is not quite enough.

We checked into AAG and it was rated at the top so we went with them. Lauren has been the one we've talked to the whole time. She went step by step and explained everything. She was very helpful and personable. They did a great job and met our needs but one thing we didn't know is that you cannot access the full value of your home, only a portion of it.

I needed that extra cushion to have some money for things so I decided that a reverse mortgage was a good way to go because my mortgage was paid up. Christopher of AAG is very good but I need him to call me to tell me where everything’s at.

The rep I worked with was great and he handled everything quite well. I felt very comfortable working with him.

Eric, the person I worked with from AAG, was a nice guy. I had to pay 125 for that counseling. I thought it was a waste of money. But after hearing the counselor’s story about how these reverse mortgages worked, it was the best $125 I ever spent. I’ve been silly to do a reverse mortgage. It would have cost me thousands of dollars than it would have cost me to get the reverse mortgage. It isn't as good as it sounds on TV or radio. There are so many hidden cost.The money you’d get for your house is definitely gonna pay back when your home sells but there's interest incurring on that money while you're enjoying spending the money. So, when it comes down to it, all the interest and all that money, you may not even have a house left by the time that you die. The counselor told me it’s 100 times better to just go get a low home mortgage loan. I learned what a reverse mortgage was and I wouldn't recommend it to anybody.

Our business has been shut down because of Covid. We didn't want to lose our home so we decided to go with a reverse mortgage. We're both in our 70s, so this is the home that is comfortable for us and we want to stay in. We're still in the process. But we're going to do it because it'll give us the comfort of knowing that no matter what happens with our company, we still have our home. AAG has been very good. They get back to you pretty much when they tell you. They were late a couple of times on getting back to me but the rest of it has been fine. They sent us to credit counseling, which we did, and that all went fine. We haven't closed yet. But with COVID, everything is taking longer and I understand that.

I just started with American Advisors Group and went ahead with the flow. I had to go through that level course there where they ask you all the questions, talk to you about everything, and make sure you understand what the reverse mortgage is. After I did that, I pretty much understood everything. Everything seemed to work out okay. All my questions were answered by them. The loan officer seems to be a nice guy, and he was helpful. The loan’s not approved yet and it’s not what you would call a speedy process, but everything seems to be going fine.

I’m 78 and I would like to have a little extra money. I thought a reverse mortgage would be an easy way to do it. The AAG rep I talked to explained everything. It was very thorough and I appreciated what he gave me for information. He didn't lead me on or try to give me any information just to make me take the loan. Unfortunately, I can't do it because my husband is much younger than me. They were not going to allow him to stay here after I die. Or if they did, I would get very little money. But it was a good experience and I'm glad I found out all about it.

Mr. William talked to me several times and he was very understanding about my situation. He encouraged me and helped me understand some of the expectations of me and I could help my family and myself with the money. There's nothing they've not done that I have asked for. The notary is coming tomorrow and he's going to look at my house. I had to put off a couple of visits and they've rescheduled for me and were not impatient. When I had twisted my ankle and I didn’t take any kind of phone numbers or anything, they did not chastise me for anything. I’m really pleased that I reached out for this kind of help. I’ve never done anything like this before and I was so afraid of rejection. But it's been good so far.

I was thinking about a reverse mortgage so I called AAG to get information. Their rep was very nice and helpful and explained what I needed to know. I was very comfortable dealing with them. The guidance I received was perfect and anything I asked them, they answered me to my satisfaction.

I was looking at the possibilities of doing some remodeling for my home. I looked at AAG and the gentleman I worked with was very nice and informative. I had a very good presentation from them. But it turned out that it was best for me to just take out a loan for what I needed. It was a good experience with AAG, it just wasn’t my best option.

I would like to better my situation with my mortgage. My loan officer from American Advisors Group was fine. An appraiser came on December 1st. I'm in Cleveland, Ohio, and there was a huge snowstorm. So, I have no clue how he could do any kind of an appraisal with a foot and a half of snow on the ground, and I'm waiting to hear or see the appraisal. I don't know why I haven't heard from anyone, but I'm not very dissatisfied as yet.

I've been working with Daniel. We had a very good hour-long conversation with him and he's very good. He has done his job and that is a lot. Also, he’s been very good at his job and he's very personable and thorough. The process is still ongoing and we've been in constant contact.

AAG did everything that I needed them to do. I wanted to see if they could help me pay my property taxes and get my gas line fixed. Their rep did good. I’ll tell my friends and family to try AAG.

The reverse mortgage is part of my recovering from Hurricane Michael plan. We've been working on this for two months now. So far, I haven't seen any money out with it or any action as far as reversing my mortgage. But AAG has come out and I've talked to somebody over the phone for a counseling session. They did some evaluation of the house and last time I talked to the advisor at AAG, they told me that they have to have a drive-by type inspection of the house now. I haven't heard anything since then and that’s been a couple of weeks. Also, they are hard to get to. Every time I call them, all I can do is leave a message to call me.

American Advisors Group worked pretty quickly. They’ve answered any questions I needed and they got a notary out here where I couldn’t get into one. But there is room for improvement.

I got quotes from AAG and another reverse mortgage company. AAG won out on what they offered and their bid was more financially advantageous for me. Also, they were more prompt in getting back to me on things. Things have been proceeding nicely. The rep we work with, Janice, made sure we understood what reverse mortgage was. Somehow, there was one area where they collected that we were going to choose our own closing company. We didn't want that and she got back to the guy very quickly as soon as I emailed her and said I think that this is wrong. She's been very responsive.

My payments keep going up every year and if they kept going up, I wouldn't be able to make them because I'm on a very small income. I would have no way of raising my income. I've done everything that American Advisors Group asked me to do. I got lots of papers to read and questions to answer, and I got to sign papers to send back. I haven't heard anything to what they've decided to do. So, I'm still waiting. It's kind of hard doing things so long distance, but it was something I have to try to do. It would be good if I'm able to get the reversible loan. I would certainly let people know about AAG.

I’m getting old and my savings are dropping. I need repairs on my house and some trees need to be cut down. American Advisors Group was great. The guy I worked with kept in touch with me. His knowledge and his friendliness were impressive. AAG works with you and keeps you informed of what's happening.

I was in contact with another company but they were kinda iffy. I didn't like how they were going about it. The guy acted like he didn't want me to ask any questions. AAG was the next on the list and my rep went over everything right down the line real well. I could ask him questions and he answered them. He seemed very personable. He called my cell phone and if I didn't answer, he always left a message for what he needed or what I needed to do. So far, it's been really good. However, the process is not finished yet. The last step that's been taken was an appraiser came. He said all they had to do was take a picture. He did say that that was going to be last Tuesday but I don't know if they did come or not.

We were gonna sell our home and the Realtor told us we had to be out by a certain day. We thought we had more time but we didn’t and we were in a rush. We took our stuff to storage and we spent quite a bit of money going down and back. We thought we'd have enough and we wouldn't have to have a mortgage. But then, the closing date was put off and then the buyer said he was gonna look somewhere else. We had to get all our stuff out of the building and bring it back up here. We spent a lot of money on that and we decided that we wouldn't sell. We were over our budget and we hardly have anything left for food or anything. A friend of ours had a reverse mortgage and she told us to try it because that helped them. AAG reps were very informative and answered all the questions we had.

My salary had been reduced in retirement. I did AAG and they've been very good. But I haven't been very good about following up on and getting things completed. It's a tedious process.

My friend's father had some experience with AAG and he told me that they treated him well. I decided to give them a call and my rep was very knowledgeable. He's kept me in the loop well and made sure I understood things. He called to make sure things were going right. He kept me notified of what was going on and how things were going. I asked him how things would work. I wanted to make sure that I could stay here as long as I was physically and mentally well. He told me all the requirement for that which was not a problem. They were things I’d plan on doing anyway. He has been very upfront with me about everything. If I have any other questions, I can call him right up and he'll go over things with me and answer all my questions.

My wife just passed away and I got a lot of doctor bills and stuff like that that I need to take care of. I’m on Social Security and a reverse mortgage was the only way I can see doing it. The reps I worked with at AAG were very, very nice. One rep explained everything that she was doing, what we were doing, and what I was signing. I was pretty happy with it. I’ve never done it before and I felt very satisfied and very complete with the process.

I'm old and I don't want to make the house payment anymore so I've chosen to go with a reverse mortgage. I worked with Christine, my loan officer from AAG. She's awesome and I love her. To get a reverse mortgage, you have to take a counseling class, and then you send the certificate to the loan officer. I just finished my counseling session. They've explained what a reverse mortgage is, and what to ask her, and to say that I want something waived. As soon as I get Christine this certificate, then we go from there to finish it up. I need an appraisal and I need a couple of other things that she needs some other information for me. My loan officer is awesome and absolutely wonderful. She has been very forthcoming in everything that I needed to know. I've heard a lot of good things about AAG and that's why I've chosen it.

I'd talked to my rep a million times and she had been wonderful. She explained this whole thing. Then I talked to another person. They went over everything and told me exactly how much I could apply for and how much I would get for my equity. Right now, I'm waiting on a notary that’s coming out supposed to be at 3 o'clock today to notarize some forms that I need to send in like my Social Security card and driver's license. When that’s done, I hope they’ll confirm that I can be able to get it. I am so excited over this. It's been an excellent experience and I'm very satisfied with AAG.

It’s been good with AAG. They take their time and tell you what you need to know. We worked with Roxanne and she was very compassionate.

For what little I needed, I thought that a reverse mortgage was probably the best way to go. Monthly-wise, I could pay you what I wanted to. So far, my experience with AAG has been good. They answered a lot of questions. Trevor has been very knowledgeable. He helped me out quite a bit and I'm very pleased with what he told me. Robin went over the details and explained it to me. They were both real good.

I did some research online and I like what I read about AAG. Their rep contacted me and he answered all my questions. He knew what he's talking about and he had a sense of humor. Every time I called, he responded. It was quicker to call him, emails take a day or two to get back to me. But he was easy and great to work with. I wish I got more feedback from anybody - what's going on and where we're at now. Last time I talked to him, we're still waiting on the appraisal but he felt optimistic we'll get done by Christmas so I feel good about that.

My experience has been far better than what Tom Selleck says it is. They explained everything far more than I really needed to know. But they did a very good job with that. Their loan officer is extremely sharp. She knows what she’s doing, and she’s very financially oriented. She's very thorough about everything. I'll tell everybody what a great company AAG appears to be, how thorough they are, and how friendly they are. Also, they're easy to get ahold of.

AAG explained the reverse mortgage to me and then I did the counseling. Unfortunately, the counseling raised more questions than it answered so I've kind of put AAG on hold for now. The loan officer I worked with was a bit of a go-getter but she was a real nice lady and she just wanted to help me. She told me to call her anytime and she has called me a couple of times. I've asked questions and she answered them. After the counseling, I kind of told her it raised more questions than it answered and she backed right off. Also, she's 400 or 500 miles away from me and that makes me a little uncomfortable. I would prefer to have a loan officer within 20 miles of me. Other than that, so far, it’s been a great process.

I'm working with AAG and it has been really great. They sent me a mail and I called for information and they were really cordial and friendly, so I just followed up. The loan officer is a nice young man and he lives in California. He has been right on top of things. We got moving pretty quick and they gave me good guidance on my options. He was friendly and willing to talk a little bit as we go along. I’m satisfied and I recommend them.

I went with AAG as I liked the fact that I wouldn't have to be making payments from my income. They’d been quick with everything and I got a lot of one-on-one contact with the guy who helped me get started with the loan. That was nice. So far, everything's wonderful. I've had every question answered sufficiently and the ones that I didn't ask answered. They've been going way over the call to provide me with expository information on how it works and interest rates and how they work. I am left with no questions except, “Am I approved?”

I don’t have anybody else to give the house to and I want it to come to some good. I did a reverse mortgage and Erin with AAG did a lot of explaining over the telephone. She was very friendly, honest, cooperative, and easy to talk to. I had a very good, very honest and forthright experience.

I have a reverse mortgage and I'm really unhappy with it. The interest rate was extremely high. I was interested in getting a little money out of this thing. I have a couple of things I needed to pay. I decided to go ahead with AAG. They gave me a lot of insights. But I said that my house was worth 280,000 and they didn't even bother to come up to my house to look at what I have. They got me to sign everything and go through everything except the estimate. I thought I was gonna get it at 280 but the estimate came in at 245, which is way too low for this area. And I couldn't argue with that. I had to pay for it. They should have backed me up better with the estimator because that's a lot of money down the drain that I could have had in my line of credit. I was a little upset with that.

My experience with AAG has been fine. The problem is with another company, Factual Data, which is used by AAG when they are trying to verify things. I was on hold for two hours on Tuesday while Factual Data was trying to set up a conference call with my credit union to give the latter permission to tell them what to pay off for my home equity loan. At two hours, I was cut off. This morning, I tried again, another two hours. Finally, the lady whom I was working with said that we were not gonna get through to the credit union that day and it could be another two hours wait. I went down to my bank and they said that they didn't know what the matter was. They said their central office and real estate department was fully staffed.

I had a reverse mortgage with One Reverse. They went out of business and evidently, they sold my reverse mortgage to AAG. The experience isn't complete yet, but it's great.

We saw American Advisors Group's advertisement on TV with Tom Selleck, and it seemed like a good advertisement. We talked it over. Then we found out that we had another family member who was thinking about it. They had gotten a disk in the mail, and we had seen the CD, and it looked good. We just followed the steps after that. So far, up to this date, it's been good.

AAG's information was very good. I've been working with Alan. He was very helpful and informative. He's very good at what he does, very friendly and very careful to talk to. We seem to get along, which made it easier. I had to take that counseling course, too. The service works good. I wasn't very impressed with their appraiser and the efforts that had to go through to get appraised, and then it turned out to be very poor. Other than that, with COVID, people have got a built-in excuse for not performing professionally. Still, Alan has performed and kept me informed. The appraiser would be the only stick in the mud.

With unstable things that are going on, I wanted some money in the bank in case anything comes up. We had already decided on a reverse mortgage and looked into it ourselves. The rep from American Advisors Group that we worked with was efficient and helped us get through everything that we needed to get taken care of, which we’re still working on. People should go ahead and get a reverse mortgage if they’re older like I am. I was gonna leave the house to the kids and stuff, but they're all doing better than I ever did. So, they don't need it.

My wife passed away and I ended up losing from her income over $700 a month. So, I’m trying to make that up if I can. American Advisors Group was awesome as well as working with their rep. They’re to the point, honest and they try to help you in every way possible. The experience has been pain-free and great.

The rep I worked with, Alex, kept us informed and communicated well. They do whatever we needed to be done. They're very good.

Karen, my rep at AAG, has been phenomenal. She's helped me every inch of the way and I couldn't ask for anything better. She's answered all my questions and answered some I didn't even know I had. She has taken me step-by-step on the taxes and the fees I'm responsible for. My insurance has to be maintained and some other things. She gave me a full financial portfolio picture of everything that was going on, and that I could expect certain things and it came to pass. So, it's been very informative. I started out being afraid. Now, I'm not and I understand the process. AAG has been convenient.

The rep I worked with at AAG seemed to ask all the right questions. He also stays in communication by phone and by email.