American Advisors Group (AAG)

Consumer Reviews and Complaints

American Advisors Group (AAG)
(855) 242-3340
toll free
Call now for more information
5,037people found this page helpful
(855) 242-3340
toll free
Call now for more information
Overall Satisfaction Rating
4.54/5

Based on 236 ratings out of 293 reviews

  • 5 stars73%
  • 4 stars14%
  • 3 stars4%
  • 2 stars3%
  • 1 stars6%

American Advisors Group (AAG) is the leading reverse mortgage provider in the United States. Our mission is to help adults 62+ improve their lives and plan for retirement through reverse mortgages.

AAG is a U.S Department of Housing and Urban Development Approved Lender, a member of the National Reverse Mortgage Lenders Association, and a Top 3 place to work in Orange County, California.

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My wife and I applied for an AAG Reverse Mortgage late last year and were approved in January 2016. Our AAG rep was extremely knowledgeable, and kept us well informed throughout. I cannot tell you what a relief it was for us to know that we could stay in our house and not be forced to move because we needed access to cash. I have MS and I find myself in the "doughnut hole" as early as April. The cost for my prescription drugs and copays is $8K - $10K per year. Had it not been for the AAG loan approval we would have been forced to sell our home and downsize or find a rental that would lower our monthly costs. We love our home and are eternally grateful to AAG for giving us the a way to stay here and not to have the worries about our budget each and every month.

I felt especially happy because I had so much guilt associated with my medical costs and that the only reason we would have to move was my fault. The program is better than I thought. Each month our balance of available money increases because we haven't had to use any of the money yet, so it is just like having a savings account. This feature is incredibly important because it increases our available cash balance each month. What I'm trying to say is that it is very beneficial to establish the Reverse Mortgage as soon as possible instead of waiting until you are out of cash and need funds immediately.

This fact wasn't apparent to me at first, but now I see that the AAG loan amount isn't a fixed amount based on a percentage of the appraisal value of your house. Instead, it is the starting point for an account that makes cash available if you need it but then acts as a savings account each month you take out less than the growth associated with the Principal Limit. This may sound confusing but trust me, I figured this out during the 2nd month our loan was in place. Thank you AAG. We cannot tell you how much we appreciate the loan you gave us.

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Very tedious application and approval process over several (~5) months during which numerous e-mails and phone calls reminded unanswered/-returned by AAG; except for one person (Jeana **), other stuff involved seemed to lack professionalism, and/or were overwhelmed by their amount of work to do; RM is registered under two different loan numbers and the tediousness returned when it came to handing back originals of documents (tax returns) provided during the application process.

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Chris was by far one of the most professional & thorough person I have worked with in years! I was so impressed with him that I recommended him to my neighbors who are also looking at a Reverse Mortgage.

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I was expecting an arduous journey through mountainous paperwork filled with delays, incorrect information, having to repeat several steps involving time consuming telephone calls explaining all of the above. Instead I was expertly guided through each step, explaining to me what to expect and how long it would take. My questions were answered correctly and immediately. AAG turned a complex transaction into a simple exercise.

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Kristina ** was GREAT! She promptly answered our calls and questions. She was our life-line during this process! She was very competent, helpful and informative. Your company is extremely lucky to have her as an employee!

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This was a great experience, which helped me fix up my home. The AAG group, that I have spoken with, from the past to the present, are very professional.

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My mortgage advisor was on point all the way. Just wish it hadn't cost so much for this refinance. Otherwise, I am happy with this company.

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Services of appraiser (advised inaccurate detector information & omitted response to at least 2 other matters, as advised by AAG) lacked completeness & accuracy. Services of AAG processor were often VERY slow, with questions sometimes never responded. Believe lack of accuracy & processor attention was cause of extremely slow handling of loan. After funding, handling has been good.

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Brian is absolutely wonderful. He kept us informed all the way through the process. He never minded answering a question and always was there for us. As a retired loan officer I know the importance of customer service and he always went above and beyond. We are very grateful to Brian to help us through our loan process.

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Everything done by Mr. ** in Georgia was outstanding. Very accurate on time and kept me informed every couple days. When folder hit California it was a disaster. Sat on things for days at a time, repeated same questions days apart. Didn't wire transfer funds as instructions even when supplied with voided check for routing numbers. Received hard copy check only holding my funds up more. Outstanding in Georgia but wheels fall off in California division... They keep poor notes for reference on return calls. Misspelled my name on documents. Had to initial corrections for 10 minutes with notary. Too bad Anthony ** wasn't able to handle from beginning to end. He is very good at his job and explains things several times to be sure you understand. He's a great asset.

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I was skeptical at first but ended up pleasantly surprised at the great service I got especially from rep Kevin who fielded the many questions I had. This was a new area for me and it came at a good time to be very helpful. I'm glad I went with AAG and would recommend them to others who would benefit from a reverse mortgage.

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I would like everyone to know how hard diligent Micheal ** work on my reverse mortgage for me. She never quit searching all possible avenues there were to help me with my reverse mortgage, Micheal ** went above the call of her duty to help and for this I am deeply in her gratitude. She deserves a well deserved reward for her hard work and time spent. SHE IS PRICELESS as an employee. Thank you Ms. ** from the bottom of my heart, I'll never forget the hard work you personally put into this for me. You saved a life.

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We had a very good experience with AAG and Milton **. Everything was done in a timely manner, and we never had to leave our home. Even the signing of the application and the closing was done at our home. We were kept informed about the progress of our loan at all times. I would recommend AAG to anyone who was looking for a company to process their reverse mortgage.

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Andrea ** is a true professional and a pleasant to work with! She was most helpful, knowledgeable, and a great representative of your company. I am a retired senior executive of a NY Stock Exchange listed corporation. If I was still working, I would give her a substantial raise and hire her away from you!

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The introduction and continued instructions were well handled. All questions were answered in an acceptable time frame. All agents were cooperative and very helpful. I was very pleased with the entire transaction.

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Appraisal fee of $499.00 was steep considering he only spent 29 minutes at my house. He did however an excellent and thorough job. I never asked how long the reverse mortgage application would take but think that 10 weeks was a little too long. Satisfied with all else.

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The contact people were very polite and courteous. The overall process took 18 full weeks from interview 03/30/2016 to 08/01/2016 to complete. I thought this was longer than necessary. Thanks.

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AAG has provided very good service thus far. My only suggestion would be that they update their forms. Specifically, they recently changed the withdrawal request fax number but the request form still shows the old fax number.

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My experience was good, accurate and to the point.

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The whole process was done in a very timely manner. My son who assisted me with this was very impressed with all the followup calls from the company on the status of this loan. Thank you all for the peace of mind.

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Both me and my wife thought that the service, explanations, of Reverse Mortgages and complete help thru the process by Mr Kyle ** were excellent. Thank you again.

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We applied for a reverse mortgage and were treated with courtesy and respect. Our forty year old home looks brand new and is now handicapped accessible. Thank you.

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Loan Officers made a major assumption that our HOA fees were in arrears and put them into the loan docs. I was not notified that this was done and found it on the first closing. I stopped the closing and brought it to our rep's attention. Because of my great behest the loan company ordered it corrected. The second close went through with fees attached from the error in the first closing. We did receive a refund. After the closing when we had made a declaration that we wanted further transactions sent our bank we received the document back and someone had altered it after closing.

This being illegal to modify documents after being notarized I made a clear and definite statement of my displeasure. I feel that the illegal actions of those involved should be dealt with in a major way. All of these mistakes cost me money and time to which I did get a "I am sorry" and a gift card. I cannot recommend AAG to anyone without because of the illegal actions made on our closing.

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A reverse mortgage is the smartest non-investment a senior citizen can make. No more P & I (save it). Equity diminishes at approx. 4% annually, but the home value appreciates per the market growth in that area. Not a complete wash, but close. Now for the bonus - Line of credit - growth of 5.211%. My equity was just sitting there, and now it's growing (and not taxed!) Cash available when needed. Victor ** was my AAG agent. Very professional. Easy to understand. Humble in his approach to my individual needs. Extremely good communicator. I am so pleased w/ AAG and my reverse mortgage. Thanks so much.

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Excellent experience with representative Kyle **. I would recommend this type transaction to anyone, who, as I, have no heirs. I have used the Reverse Mortgage for cash once...at the time of approval.

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Adam was so helpful from beginning to the end of the whole process. He is very professional and caring, not just because it is his job, but because he loves what he does, and it really comes thru in every aspect. We were so happy to be chosen by Mr. ** when we first applied. We would highly recommend him to anyone, at any time. We made a life-time friend. I cannot say enough how much we appreciated him!!

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While verification of income was a bit problematic, our Representative guided us through and everything went smoothly.

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If it had not been for the continuous support of Khristi ** and others on the AAG team, I might have felt intimidated by the paperwork and complicated process that enabled us to achieve a successful end. Everyone was supportive, encouraging and always provided information that proved accurate. An outstanding experience.

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Excellent hand holding from beginning to end. A great total experience. What was told would happen in the beginning happened all the way through. Representatives all were excellent.

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One of the best experiences with a lender or mortgage company that I have had. The staff was well trained and learned in their field. The staff was professional and extremely courteous at all times. All my questions were answered promptly and fully. I wish more companies were this good. It would make doing business a pleasure (is that an oxymoron).

Expert Review

Michele LernerMortgage & Real Estate Contributing Editor

Michele Lerner, author of “HOMEBUYING: Tough Times, First Time, Any Time”, has been writing about personal finance and real estate for more than two decades. Michele writes for regional, national and international publications in print and online for a variety of audiences including consumers, real estate investors, business owners and real estate professionals.    More about Michele→

American Advisors Group has been in business for approximately 10 years. Its mission is to help seniors convert as much home equity into tax free cash as possible.

  • Fairly well-known company: AAG has been offering reverse mortgages for over 10 years and has used celebrity spokespeople in its marketing campaigns.
  • Clear info on site: AAG’s website includes a frequently asked question section, which contains detailed information about reverse mortgages.
  • Offers free informational kit: Rather than applying online, consumers are encouraged to send for free information before making their decision.
  • Customer service: There have been consumer complaints alleging that it took months for AAG to close on a reverse mortgage.
  • Comparison: Some consumers claim that they got less money once AAG closed on the mortgage than they would have from competing companies.
  • Best for Seniors who want to enjoy their later years and seniors who expect their house’s value to rise.

American Advisors Group (AAG) Company Profile

Company Name:
American Advisors Group
Company Type:
Private
Year Founded:
2004
Address:
3800 W. Chapman Avenue
City:
Orange
State/Province:
CA
Postal Code:
92868
Country:
United States
Phone:
(855) 242-3340
Website:
https://www.aag.com/