Dominick is very intelligent, dedicated, hard working person who enjoys his job. Dominick is extremely patient, explains in details your concerns and will walk you through the process of obtaining a Reverse Mortgage. If he was not my advisor I probably would not have chosen this company. It took approximately 4 months to decide if Reverse Mortgage was right for me. I was scared and confused. Dominick reassured me I was making the right decision. I could call Dominick at work or at home, he was never too busy to answer my questions.
Dominick also informed me that it's mandatory for me to meet with a FHA counselor to make sure I was not misinformed by him and that I understood what was told to me. The FHA counselor reiterated exactly what Dominick had explained along with them alternatives of not taking a Reverse Mortgage. Dominick was with me throughout this entire process to closing. I would definitely recommend AAG and to definitely ask for Dominick.
Representative was very knowledgeable and helpful from Day 1. AAG sent info that answered most questions we had on Reverse Mortgages. Great experience. Would highly recommend AAG if you are in the market for a Reverse Mortgage. Our Representative Kevin ** was one of the hardest working and most professional Representatives I have ever worked with in any Company!
Thank you for sharing your personal experience working with American Advisors Group. It's great to hear that our team did such a great job throughout the entire process. We appreciate your business.
Original review: June 16, 2017
After years of trying to decide whether or not to get a reverse mortgage I went to AAG's website to see what they had to offer. Shortly after I got a phone call from Brian from AAG. We had a discussion for an hour or so. He answered all my questions and made sure I was getting all the information I was looking for. I was impressed by the way I was treated. I never felt rushed. He never gave me the impression he couldn't wait to hang up and go on to the next call. It was such nice experience. I finally decided to apply for the reverse mortgage.
The application process was extremely easy. When there were papers to sign they sent a person to my house; I never had to go anywhere during this process. The counseling part was an hour phone call. They sent the closer to my house for the final paperwork that had to be signed. The whole process from original call to closing took less than 6 weeks. I now have a line of credit to use whenever I want. I heartily recommend AAG. They are fast, efficient and know how to treat their customers.
I have to say that my husband & I are very happy to have gotten our reverse mortgage through AAG. From the first day I inquired about it we were helped through every step! Our go to person was Denise **. She worked very hard for us, and we are grateful for all her help. We would encourage anyone that qualifies to take advantage of the program.
I would like to thank Brittney for the great job she did for my wife and I. She was super and keep us up to date through the process. I hope you reward her for the job she does as she goes above and beyond. I feel I was treated fairly by your company so far. Thank you!
Everyone involved in the process from the first day to finalization of the process was exceptionally professional, courteous, informative and enthusiastic. Special thanks to Tim **, Dawn ** and Diane (notary).
I am very happy about my decision to go with a reverse mtg. And the people who helped me thru it, made me feel confident I made the right decision. Especially, David **, he was terrific. He helped me thru everything, explained everything so that I easily understood it, and even cleared up a phone problem I was having that was preventing communication between AAG and my phone line. In response to a message I left one day, he called me from his cell phone, from his car, on a Saturday morning, not even in the office. He made me feel like a relative that he was making sure got the best service. He is a very nice man. I am very happy and my mind is now much more at ease. Thank you.
No response received
I've been reading all the glowing reviews for AAG about the mortgage BUYING experience. Well, here's a review concerning what happens AFTER. My mother took out a reverse mortgage after my father died. She was buried in medical bills and was trying to pay them off, so she took out a mortgage on their home from a local bank. She got behind on that so took out a reverse mortgage to pay off that second mortgage. (All of this without my knowledge.) She passed away and as her personal representative I am left with this mess. I told AAG to take the house on the Deed in Lieu option and turned the keys over to them.
A few months later I am SERVED with legal papers saying they are Foreclosing because the house was not totally empty. I have no way to empty the house, and I doubt very seriously that AAG has never had to clean out a house. I am fine with them foreclosing; that is part of the terms. What I think is stupid is having to go through all this legal run-around just because there is a little trash in a house. What a waste of lawyer and court costs! They could have had that house sold by now. BUYER BEWARE.
How do I know I can trust these reviews about American Advisors Group?
- 884,672 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
The reps handling my application were knowledgeable and patient even when I became skittish. Help was even available after the closing. Michael ** was very clear with answers to my questions. I am very comfortable with the results.
Overall the loan process was very good with a couple of minor exceptions. The number of trees lost in the processing of this loan. The document submission process needs to be better controlled and centrally located so the team does not end up misplacing some of the documents. Update the document list so all aspects of modern improvements are part of the list, ie Solar or other alternate energy.
It was a very smooth and easy process. The gentleman that worked with us was very helpful and always returned our calls and answered all our questions. The only drawback is you don't get all of the money up front.
I can't say enough about the great help Kristen was for me. She is always available and always helpful. She kept me informed of all the necessary paperwork and what to expect. You have a great employee! Thank you Kristen.
My new Reverse Mortgage! If there could be a way to make it easier to understand and acquire, I can't imagine it! All paperwork was either sent or brought to my home, knowledgeable people arrived to answer questions and/or explain the answers to the questions I should have thought of. And the first thing I knew, my bank account had acquired a lovely total! THANK YOU, AAG! You do it right!
From the first phone call to the last one I have nothing but praise for the agent and everybody involved in helping us get our loan. My phone calls were answered quickly by Nermeena and never left me questioning anything. We have the money promised and we are pleased.
The reverse mortgage through AAG has already become a life changer for me at 86 years of age. All my bills are paid off, I have a newer car, and I can finally afford to get the hearing aids I have wanted for years. The process was relatively smooth with just a couple of hiccups along the way but my mortgage consultant Alex was always there with the solution to make things work. This is definitely something senior homeowners should look into for the future. AAG is a great company to deal with on this type matter.
I was very pleased with the service I received from Susan and Tamara. Susan our first agent was very kind and understanding as was Tamara. The only problem is that there was a lot of duplicate forms for my 91 year old mother to signed which to me was a little extreme. Also there seems to be a miscommunication with areas of your company. For example we are still getting papers on insurance for the reverse mortgage which I was told does not pertain to our type of mortgage. I just think for the older customers you could make it a little easier on them understanding all these forms.
My experience was very positive except for the availability of a notary in my area. I found a notary myself because the notary that AAG contacted was 100 miles away and responded after we had already completed our transactions. Ms. ** answered all my concerns promptly. She was wonderful to deal with.
Kevin **, our mortgage loan originator, was wonderful. He was always there to answer our questions and, if necessary, to walk us through something we didn't understand. And even though we have our first loan installment, Kevin is still there if we need him. Btw, we love Tom Selleck. He's the reason my husband made that first phone call to AAG.
It was a positive experience thanks to AAG rep. Bob ** and his support staff. Other than it being a lengthy process with a mountain of paperwork (which I understand is necessary), I would be happy to recommend AAG, if anyone were to ask me.
I am extremely pleased with the loan process. Every aspect was professionally handled and the few problem we had were resolved quickly with minimal impact on the process. I was kept informed at all times on the status of my application.
I acquired a Home Equity Conversion Mortgage Line of Credit from AAG. I would never have known this was available so I could access my equity to have a new roof put on and pay off some credit cards. It is so much better than having that equity money just lie dormant.
My experience was shaped by the superb work of Alex **. Alex told me everything I needed to know and he answered all of my questions. He was always there for me by phone or e-mail. He told me in detail about all the things that would happen in the process. Thanks Alex.
No response received
Process started off fairly well, Candace ** handled things extremely well, all things in which she was involved went very smooth, it was once other people got involved that things got frustrating. The counseling session was a joke, total waste of $150, that they tried to get us to pay twice. As I said Candace was great and really knew her job, but others there seemed to be really confused. After our appraisal we were told to expect a UPS package which never came. We waited a Week, called Candace, she had to find out what happened and a few days later it arrived. A few days went by and I received a call wanting to know if we had filled out the papers in the package and returned them, again there were no papers just the appraisal. After this was taken care of we heard nothing for a while.
We had a vacation planned and were on our way when we received call from Candace informing us we were scheduled to close the in a couple of days. I called Her and said this would not work as we were 800 miles from home. She arranged for the closing to take place at our hotel, which altered our plans for that day. Next we heard from another person at AAG stating that since we found an over charge in our final papers, we would have to resubmit 20 pages of our agreement, and fax them back and since we had no fax machine, this cost us an additional $20, and we had to cut our vacation short and return home. Then we were notified that we would be getting another UPS package that had information that needed to be signed, this too, never arrived. We called as I was really concerned and the person told us the package had shown as Delivered. We searched everywhere around our house and no package.
At this point I was frantic thinking that someone had almost every piece of information on me and they could take everything I owned. Finally we called to get a tracking number for the delivery and the person my wife talked to, said that it was not a package but a shipping label for information that we had faxed a few days earlier. My wife was quite upset with this comedy of errors and told the person that it seemed that the right hand didn't know what the left was doing and that we came home early from our trip, and the response was, sorry. This makes it all better.
Well, SORRY I can't give you a good review. Finally the whole thing ended, thankfully. Would I do this again, NO, would I recommend it to a friend, probably not. If it were not for Candace, this would have been a total fiasco, she was the only person that really had a handle on what was happening, and if it were not for her I would have stopped the whole process, but she could not do it alone, too bad she did not have a better support staff.
Our experience working with Scott ** was very satisfying. We had confidence in the whole process because everything was explained to us so that we could fully understand what we needed to do to accomplish this reverse mortgage and we fully understand what the future holds for us. Scott was very professional and at the same time friendly and encouraging every step of the way.
Loretta ** always helpful and responsive. Amount of paper excessive and unreal! Months required for completion, and now, weeks after closing, still do not have a final report of cash available... Although I have received last week information from your Service Department in Lansing Michigan. Withdrawal from line-of-credit requires a paper form; disappointed that it can not be done by telephone with direct deposit... Although there was something about a letter from my bank that would allow this. Too encumbering!
My wife and are very satisfied with the service we received from AAG. Cory ** who worked with us was very helpful and took care of any questions or concerns we had. We would recommend them to anyone interested in taking out a reverse mortgage. The whole process took about 2 months.
I had a great experience with AAG except when it came time for the check to be deposited. First, they put the wrong name on the deposit, and then the wrong bank, then finally after numerous telephone calls the same day, whoever was responsible finally got it right. Whoever is in charge of doing paperwork on making out the deposits and sending the information to the correct bank with the correct name should be retrained. She was also quite rude and talked to me as I was someone she wished had not called. Were I in charge she would be replaced with someone who enjoyed doing the right thing and making corrections that need to be made without a fuss.
I shopped around to various companies, and decided on AAG. My advisor, Michael **, was knowledgeable, professional, and extremely patient with my many questions as I shopped around. I happy with my decision.
It was a good experience and Dori ** was/is very well informed thus giving me accurate answers to my questions. My only question is a statement I received stating I had $836 available for draw and I don't understand why, when available, etc.
We were treated very professionally and thoughtfully. Working with Nathan ** was a pleasant experience. He communicated everything we needed to know or do in a very thorough way. All aspects of the reverse mortgage were explained very clearly and he offered suggestions throughout the process! Thank you, Nathan!
Right from the application straight through to the closing, Adrena kept me informed on what stage my loan was at. In this day and age it is rare to experience her degree of personal attention especially during a transaction done over the phone. Many thanks go out to Andrena **.
I asked many questions on many topics of Carol ** and they were answered. I kept asking for more time to make my decision on a Reverse Mortgage and she always said, “Of course. If you need to be sure this is what you have to do.” This time gave me more assurance I was doing the right thing.
The concept of a reverse mortgage was completely foreign to us until a few months ago when we decided to learn more, and ultimately chose AAG for this learning curve process. Fortunately, we were linked to Mr. George ** who in a very professional, yet patient and caring manner, educated us first answering any and all questions at any time, and then leading us through the maze of credit reports, documents, etc., etc... This was no small task given our original inherent hesitancy. We appreciated his obvious understanding, his attention to detail and due diligence, and clearly his attitude in general as he assisted us in making decisions necessary to the process. He is a significant reason why AAG is so successful in the reverse mortgage arena. Thank you George ** and AAG for an overall pleasant experience.
American Advisors Group (AAG) Company Profile
- Company Name:
- American Advisors Group
- Company Type:
- Year Founded:
- 3800 W. Chapman Avenue
- Postal Code:
- United States
- (855) 242-3340