American Advisors Group (AAG)

I was given a list of companies to choose from and I picked American Advisors Group (AAG). I called them and they sent out a notary public gal to sign some papers. She came out, she went over a bunch of stuff with us and then she left. My interaction with their loan officer has been all right. The thing I’m having a problem with, and what really made me mad, is the appraiser guy. He called me up, we made an appointment, but I had a doctor’s appointment in Billings, so I had to change his appointment.

My wife is retiring within a year, but she got laid off for several years, and we lived on my 401k along with a bunch of stuff. I was already retired and couldn't get a job at my age, and nobody would hire me. So, we kinda burnt up all our savings trying to live. Then we still have a house payment, but if we could get rid of that and a couple other bills, she could retire. We could still live off of my pension and our social security, and not be too strapped for money. And a reverse mortgage would take care of our house payment for the next 10 years.

I’m basically up against the wall right now. The house needs repairs, and the mortgage company that my father left me has been pressuring me to sell the house and give it to them. But I’m not giving up a quarter million dollar house for $20,000, especially this is the house I grew up in. Looking into reverse mortgage, I compared AAG against other organizations and George, my point of contact, gave me a number that I was happy with. My wife and I went over their estimate and it looked like the numbers were right.

My house really needs repairing bad so I wanted to apply for a reverse mortgage. I saw American Advisors Group's commercial, I got some information and read it. I felt like they were the one, that they wouldn’t lie to me and they would work with me so I decided to apply through them. I love working with their loan officer. She was very warm and friendly. As far as the process, I know I’ve told her to keep my file open because I was in the middle of getting a divorce. And she said, “I’ll wait. I’ll check with you about every three to four weeks,” which she did. Next Friday, my divorce will be final and I have a conference call with the people in charge. The loan officer told me to tell the people in charge of my divorce to fax the document over, whatever it is she needs, so she can get it into the computer system that afternoon and we can get started. I told her, “That’s fine. I’m going to Tennessee for a week and then I’ll be back.”

Our mom has dementia, and with her needing to get some care at home and getting her house fixed, we decided on doing a reverse mortgage. We figured that she has got the equity in her house, so we might as well spend it on her. We looked at a lot of companies and we were sold with American Advisors Group because of Rodman. He has been very good about getting back to us, answering questions and sorting out the details. If it wasn’t for him, we would have avoided a really big company. There were also other companies with lower quotes, but Rodman has been very helpful and excellent.

I saw AAG's ad on television and it sounded like they had their stuff together. Their loan officer that I deal with is very thorough and he covered everything. We're still going through the process and I was with the notary yesterday. The communication has been great and they've kept up with me and everything else. Usually, I get a callback every time something happens. My loan officer checks in to make sure I got all the emails and he's been great as far as that's concerned.

I saw AAG’s ad on Facebook, so I started reading about them, and then I filled in the thing they have there at the end. The next day, they called me back. So that was really nice. They’ve been really helpful and they’ve answered all my questions. The application process was very easy. They made it very simple to understand. They won’t try to put anything over on you and people my age, we like everything upfront and explained thoroughly, and it was. The loan officer made me feel very comfortable and at ease, and he made everything clear. There was no high pressure. He told me what it was all about, and we went over it, and he stayed in contact before my counseling session. So he’s been right with me through the whole process, so far. I really appreciate that. I understand the rate and terms more now. The counselor, Myra, I think from Horizon Counseling cleared up a few things.

I saw AAG's commercial on TV and I trust the spokesperson on that commercial. Now, I got an appointment this coming Wednesday to sign the application. The process has been going on for about 3 weeks and it's going through normally. Other than the loan officer being a little forgetful sometimes, everything is okay.

My experience was great both. Special credit goes to customer rep. Brett **. at AAG reverse mortgage lender. You can count on them to be upfront, honest and they are the gold standard for people who need assistance. I would easily recommend them to anyone in need of reverse mortgage help. JY.

I have a couple of bills I wanna pay off and AAG seemed like the way to do it. I'm very satisfied with them. They're the one that called me back and I liked the way the rep talked. I liked his attitude and he was very precise and he seemed to do a very good job and he kept me informed on things. I'm very happy about that because I like to stay informed. He sent me down the right path and he gave me quite a few phone numbers to call up for the counseling. I called one and I went with that one.