American Advisors Group (AAG)

My wife and I, were shopping for information on HUD, Conversion Mortgage. We called AAG, for information about it. They told us, AAG officer will contact us in few days. Within 24 hours, we received a call from loan officer, Joshua **. Moreover, he asked few questions on our decision to shops for conversion mortgage. He explain the best options for our case, also at no time pressure was apply. He start explaining, the do’s and don’t on what to expect. We talked for an one and a half hours. He was very professional and very knowledgeable about the procedures. Mr Joshua worked with us through loan process. My wife and I were very pleased, with the final result. We highly recommend. If your need any information, about HUD, ask for loan officer, Joshua **. Finally thank you, to you and your staff also AAG.

My experience with AAG, specifically with Jeremy ** was beyond my expectations. The process was seamless and easy. Not a lot of work on our part, AAG did so much to help us with the process. It was quick and in my opinion they went beyond what was necessary to help us through this process without a lot of paperwork and headaches on our end. I would highly recommend AAG to anyone who may be considering a reverse mortgage process. I put this process off for a long time because I had heard it was hard to get through and it took a lot of time and producing a large amount of paperwork. None of that happened in our case. It truly was a great experience and my husband and I are so appreciative of the professionalism we received from AAG.

My parents obtained a reverse mortgage from AAG in January of this year. Both my parents are in their eighties and are not what you would call experts in the financial markets. I however have a degree in finance and many years of experience in finance. My parents were able to obtain their reverse mortgage with AAG with little if any help from me. AAG representatives were patient, helpful, informative and most importantly to me, they were honest. The process was easy as AAG REPRESENTATIVES assisted every step of the way. The best part though is seeing the relief on my parents face now that their future financial stability is assured. They are truly happier and as their son, I want to thank you personally for that. THANK YOU!!!

Angelina ** & Michael ** are most knowledgable & efficient. I read every article I could find, before applying for a Reverse Mortgage. Then, Angelina kindly answered my many questions & kept in constant contact with me, throughout the process. My only complaint is the appraisal process. Now, some loans require two appraisals. My first appraisal was "fair" but below market value, for my area. The second appraisal was $20k lower even though the comps were higher. However, the second appraiser isn't known for his intelligence, if you know what I mean... It is unfair to send an appraiser that lives in the hills where land is $1,500 an acre to appraise in a county he has absolutely no knowledge of & can't fathom land here is $20k & up per acre. All in all, if you're applying with AAG, you'll really enjoy working with Angelina **, & Michael **.

The entire staff at American Advisors Group made negotiating a reverse mortgage a pleasure. In today's world we're all too accustomed to company's over promising and under delivering. AAG delivers on their commitment to their clients with professional, competent financial services. Everyone at AAG we encountered was knowledgeable, patient and most of all helpful. I've made mortgage application six times prior to my current experience with AAG. These were all time consuming and frustrating. Not so with AAG, they made this a "painless" process. Our reverse mortgage professional, Michael McDonald guided us through the process seamlessly. He kept us up to date on the steps throughout the process. I can't tell you how much that meant to my wife and I. Great company, Professional Staff and A Pleasure to Work With!!! I would highly recommend American Advisors Group to anyone seeking a reverse mortgage.

It took a very long time to process the loan and many times it looked like I wouldn't get it. But the manager, Chris **, took over the loan. That's when things moved fast and thank God I was approved. Everyone worked very hard to get my loan and I am eternally Grateful!!

Joshua ** was top-notch with his handling of this HECM reverse mortgage. The individual Josh brought in to assist him, Pedro **, was also very knowledgeable and professional. The only complaint I have is regarding the appraisal service that was used. They were slow, unresponsive, and generally unprofessional.

I have been in contact several times about an appraisal rebate offer I was sent in the mail. I was told before closing that it would be mailed, but have been ignored three times. I am very dissatisfied at this point because the letter was mailed to me prior to my closing. I feel like this is mail fraud and will seek legal counsel if I do not receive my refund within the next 30 days.

The closing process was a nightmare. We were told that if I and a witness could be there at closing we could witness mom signing documents with an X as mom has arthritis. We drove 3 hours to be there and did so a few days later we were told we didn't do the signing correctly and AAG wanted us to drive to mom's and do application again. A few days later AAG told us that application would be accepted as is. On closing day we were informed that application had to be done again. So we did so a few days later we were told that some of the documents were not sent to the closing notary agent and need to be signed and witnessed. Whole process was unprofessionally done and extremely disorganized. I would never recommend this process to anyone. A bank mortgage is simpler and much easier.

Zach ** was extremely helpful in guiding me through this process. He explained things in detail and answered all of my questions thoroughly and simply enough for me to understand them. He helped me through the process of obtaining counseling and appraisals. I would highly recommend Zach.