American Advisors Group (AAG) Reviews

Last year, I started with AAG but I didn't go through it. But then I decided to do it because of Tom Selleck. He sounded sincere. When I started applying, I went to another group and compared it and I decided to go with AAG. Jeff is the greatest. I stuck with AAG because of him. He was very thorough and very detailed. That’s the reason why my family and I like him.

The loan officer was very nice. We talked about family and how I would be able to take care of myself a little bit better with this reverse mortgage. He kept up with everything. He would call me and let me know. The phone was all the time ringing. I'm anxious to get it done. He was talking about the money I would be able to get. He told me what I could do with some of the money as a line of credit. Then I'd be able to get so much the first time at the closing. Then I’d have to wait a year in order to draw more money to do what I wanna do.

AAG is working on my reverse mortgage. I have all the paperwork on it and they said it's gonna be ready 1st of December. It's longer than I thought it would take, but they gave me a fair rate. They also gave me more discounts at my closing. The rep I worked with is wonderful. He gets back to me and knows what he's talking about. I'm happy.

BJ, our loan officer, was excellent in explaining everything and sending me the correct materials. He's made it a good process. We're still in the process with it and it's been a good experience. Looking forward to getting to the end of it.

I was looking around and AAG was a lot better as far as the offer for the closing cost. Our agent was really wonderful. She kept up with whatever appointments we have. She was proactive with everything. She gave a follow-up of what was going on. She was really understanding of what we were trying to accomplish and then she gave us choices. She gave us the ability to decide for ourselves. She gave us choices that are in the brochure. She made it clear to us so we could make an informed decision to go through it and what we were going to do.

AAG called me back so I went with them and everything's going smoothly. It's been about two months and we're close to the end. My rep is pretty good. He calls me when everything is slowing down and lets me know what's going on. AAG has gotten everything in order. They've been very good.

Things have been going smoothly. I'm just waiting for the final papers. AAG worked right with me. They've been real cordial. So far, I'm happy and everything's been pretty much working like they said it would. My loan officer told me what to expect and all the things I needed to do and the things I needed to provide for applying. I worked with a lady named Tina, and she was always Johnny-on-the-spot, letting me know what was happening. At one point, things have gotten real quiet, but they were waiting for some of the reports to come in.

I was in a work-related accident and they put money in AAG for me. Then, Riley, the agent, called me from California. He's done everything in his power to get me into reverse a mortgage. We've got a whole pack of papers that we signed. But with this COVID, I haven't been able to get any extra money to do it. But they were very friendly, upfront and honest.

I went online and asked them to send information. Next thing I knew, I got a phone call. The guy that’s working with me is real sweet and he calls me and gives me updates. He stays in communication and he explains things to me. He always asks me if I have any questions. I talked to him yesterday because I got a packet in the mail. When they did the appraisal on my house, it was higher than what they thought it was gonna be and so they had to revise the good faith thing. He said we probably wouldn't be closing till the end of the month. I've got two mortgages.

It's a higher rate with AAG than any other home equity loan and it's a variable rate. If it's a variable rate, it can and will go up. And if I do what they wanted me to do, in 10 years, they would own the house. They weren't very upfront with me and their commercial was not truthful. I would not recommend them.

They went into great detail about exactly what they do. They said I could start the procedure and I could get all the way to the point where I got to get the house appraised. If I feel like I don't wanna fool with it anymore, I can just stop and back out. I said, "Okay." They were calling every day with this and that. But then when it got down to it, I couldn't get them to call me back. The last time I talked to Gina, she said it's all great. It appraised for more than what I had told them it would appraise for and that everything was cool. But there was a fire out there in California around her house. She told me another lady's name that was handling my stuff. But I hadn't heard from anybody.

Updated on 11/12/2020: I just wanted to post an update to my review of AAG that I posted on October 31, 2020. AAG responded as noted on this website, to call them and discuss the situation and see if they could fix the problem. Obviously the problem cannot be fixed by giving us a reverse mortgage because of the well situation; however, they could have offered to refund the $125 we paid for the counseling certificate that we never needed. Per their response to reach out to them I did so.

I am in the process of getting a reverse mortgage and the experience has been fine. I've been working with Anthony at AAG. He's been real helpful and he has answered my questions. They have not yet received the appraisal of my townhouse but they told me that they're gonna be getting it next week. Then, we should have the refinance papers by the end of the month. But if he would call a couple of times as we're waiting and give me an update on what's going on, it would be helpful. It has taken longer than I thought it would but that's okay.

I called AAG to ask for a pamphlet and the person that answered, sounded so nice and so friendly. They explained reverse mortgage by me going through counseling and a lot of talking and a lot of questions that they answered me. I've never had somebody tell me, "You're gonna go to counseling just to make sure this is what you really want.” The person that I talked to in counseling was very good at explaining everything to me. Craig, my loan officer, is a very nice person. He explains everything. He goes step by step, and I have questions. I got a pamphlet in the mail that I didn't quite understand so I read some of it to him and he said, “Oh! Okay, this is what changed. And this is what's going on.” He goes step by step telling me what's going on. He's always texting me every other day to tell me, “Well, we're still here. We're still waiting around, and have a good day.” So far, he’s been really good.

I never realized the process was gonna be so in-depth but I'm going with the flow. AAG's customer service has been pretty good. I understand the process would have gone a lot faster. But it's the office in Orange County, California that’s taking care of me right now and they're having a lot of problems with the virus and with local Mother Nature factors thrown on top of it. But they're doing pretty good. Shawn is very well-mannered. He acts like he's known you your whole life and he's very confident. The last time we talked, winds were blowing up and fires were not far from him. He said I may end up having somebody from their Texas office to finish this out. I'm not too concerned because he said they have back-up plans for me.

Vanessa from AAG is really personable. She gave me all the options. The counseling session is pretty good, too. But the fees are really high and we had some delays. I'm still waiting for the inspection and I'm getting a little antsy about how long it's taking. But that's out of her control. She told me that they were having issues with inspectors or appraisers. Other than that, AAG has been thorough and has a decent loan to value ratio.

I'm working with Carol and everything has been fine. The appraisal is done. Carol said she'd be in touch by the end of the week.

We've had a reverse mortgage and we decided to do it again. AAG has been very helpful and pleasant. They're easy to talk to and answered all of our questions more than once. The house appraisal went fine and they estimated to finish sometime in November.

I was looking for somebody that was upfront and would tell me the truth, and I did. After starting the refinance, I did talk to somebody else. Everything they told me was upfront and honest. I was able to reach my rep any time I needed him. He was very knowledgeable. When I had questions, I was kind of insecure as to what was going on because I've had other types of mortgages but I had never worked with a reverse mortgage. He was as though he was taking a child through the fire and was very gentle with me. I was really nervous about starting this in the beginning and AAG always gave me the truth.

We had a little trouble with the Social Security Office in getting documents but they finally came through. So, we finally got to send in the final paperwork. Brian, the rep, is a sweetheart. He has been patient and very good with us. He is a great employee for American Advisors Group. Everything went like clockwork like they told us.

The rep from American Advisors Group called a while back and told us not to worry. Everything seems to be great and he has been good. He said that the only thing left was I had to have the house appraised and we haven't had anybody out yet. I was hoping to hear something today.

The reps were good. They wanted to have it closed and all done by the week of the 21st but it didn't happen. Right now, the process stalled and I don't know what's going on. The last time I talked to AAG was the week of the 21st. I was waiting for them to approve the loan. They got me the appraisal of the house and everything else was approved except for they wanted proof when my wife went in and when she came out. They were trying to get ahold of the hospital where my wife had to go through a therapy at. I called down there to get her records and the guy that answered the phone said that they were no longer in service. I asked him about our records and he said they don't have them. I asked him if there was any way I could get them. He said not that he knew of.

David, the rep from American Advisors Group, was tremendous. He was very informative, kept us informed each step of the way and gave us all the information we needed to make a wise decision. We just finished the process so it funded on Monday.

None of our kids or anyone is gonna be part in everything we got. We wanted to look into a reverse mortgage and see if we liked it or not, and so far, we do. AAG was very efficient. They didn't leave anything missing. They were very good about answering our questions. I felt very comfortable with them and so did my wife. Everything went well. They explained and went through everything and we're pretty happy.

I like my loan officer very much. I told him what I sought and I needed some answers from him. He told me the good and bad things about it all. He's a very friendly man but very businesslike. I liked those areas of his presentation. I sought some comparison of other companies that I worked with to see what their program was and how different it might be. But for the most part, I was very satisfied with working with AAG. They need more documents from me but I have pretty much decided to go with them. I had another company give me a quote and they matched that quote for me so I was very pleased with that. I would be very comfortable recommending them to any of the people I know because they would ask the same questions that I was looking at.

This process on the reverse mortgage seemed to be more tailored to what I needed more so than what the others were offering. I am pleased with the rate because everything else seems to be going through the roof. My rep, Gary, has been very helpful. He's been quite frank and upfront with me with everything I've asked him. He has showed me that certain things can be done and certain things cannot be done. He has gone all out to work in my behalf in order to get me what I want. Everybody in the office that I had spoken to so far has been very polite. I have no problem with AAG. It's the process of the other people getting all the information that is causing all of this go very slowly which makes me a little worried right now. It's been over two months now.

My loan officer from AAG was very good. Overall, the people there seem to be pretty honest.

I looked on the internet for reverse mortgages and AAG's representative called me. We had an extended conversation about why I wanted it, what it entailed, what I needed to work on or schedule, what was included in the contract, and what I had to pay extra. He told me options, what the options would mean, and to think about it so that I know which one would best meet my needs. He did not pressure anything, Also, he told me that I could call him at any time with any questions. He is a gentleman and I enjoy talking to him very much. My experience with AAG has been very comfortable.

AAG helped me out a lot that my life could become a lot better. Mark was nice and sweet as could be. We're on the last lap of the process. I just have to have my house appraised.

There was a lot of paperwork but the process is going the way it's supposed to. My rep keeps me informed of what's going on.

I had AAG previously and I like the way they do business. Now, I'm in the process of a reverse mortgage with them and I have a week or two left. The rep I've been working with is very professional. They're a good group.

So far, the process with AAG has been going all right. The rep's doing everything he's supposed to as far as I understand. He contacts me every week and tells me how everything's going.

My objective is to be totally debt-free so I did a reverse mortgage. I looked at other options and AAG seemed to be appealing. So far, I've had a very good experience with them. My rep is very informative. I'm very comfortable and confident working with her.

Everything's been great with AAG. Their explanations and all the things they did were very good. Chris was excellent. He was very detailed and very businesslike. He knew absolutely what he was doing and made things simple and pleasant. He was doing fine, but he called and he was quite frustrated. The group that was supposed to be doing the assessment has not been following through though. Everything is done on the paperwork, they were supposed to come in and do that stuff for the COVID there. We don't need to supply photographs and they didn't come and do them other than that one side supposedly, and they just disappeared. Chris was after it, but he was highly frustrated and it's got him a little bit stymied. But, we have enough faith in AAG overall that I'm sure he will come up with an adequate solution. It's just been very efficient, very professional and very relaxed with AAG.

I've been kind of researching reverse mortgages for probably three years and AAG was the best and most reputable company that I found. Shawn's been great. He's very informative. As I was answering his questions, if I had any question, he stopped and explained everything to me. He kept me posted with emails and all the information that I needed. I've already had family members that are coming close to the age ask me because they know that I've been talking about this for a while and I've recommended AAG over anyone else that I've researched.

We looked into a few companies and AAG sounded the best. I was impressed with their professionalism. The rep explained everything where we could understand. She was also a very nice person to talk to. There was just a lot of paperwork though.

My wife and I are in our early 80s. We want to make sure that we have access to sufficient funds to take care of ourselves should something happen. We reached out to American Advisors Group. Our loan officer is very good. I've been given every opportunity to see any kind of publications or I've gotten copies of everything, signature-wise. Nobody's trying to hide anything.

I've been working with AAG for about three weeks and we're still in the middle of the application. There are some documents that they still need from me but I'm not able to produce them yet because I'm in the middle of my retirement. I'll have to wait until my job sends me a certain paperwork. But so far, I like it. Roxanne has been tremendously very informative about everything. She's been very patient with me and explaining everything in detail. I've gotten kind of scared that I might have made a bad decision at first. She walked me through it like two or three different times to make sure that I was comfortable with them. She's been absolutely wonderful.

I was looking into AAG and I asked a bunch of questions, and I didn't feel like I got satisfactory answers from the person I was talking to. When I talked to a different company, I got answers to my questions. I felt like the guy that I was talking with didn't know what he was doing or he was trying to hide something. So either way, that's not where I wanted to go. I would tell others that I had looked into and wasn't satisfied with.

American Advisors seem to be around the longest. I did a little research on different ones and I didn't read or hear anything that was negative. AAG was pretty diligent about my situation and the pros and cons of it. The person I was speaking with did a good job on evaluating whether it would be a good move for me. He’s a good guy. I like him. He's very personable and knowledgeable. He kinda stuck to the facts of everything. There's no hard sell. There's no pushing. It's not like buying a car. Everything seemed to flow pretty well. I don't think I received much guidance. I just received a lot of facts, pros and cons and evaluating what my decision is. It was pretty much left up to me whether it was a good choice for me or not perfect. So far, so good.

I used to work as a mortgage loan officer, and I was familiar with reverse mortgages. It's exactly what I need at this time. AAG answered any questions I had, which wasn't too much. They directed me to Consumer Credit Counseling, which I'm also familiar with because I used to recommend people to them too as part of my job. They went through an entire session on the phone. It was about a 30-minute phone call. They pretty much read a script, but made sure I was familiar with all of the pros and cons.

I have a house in Aberdeen. I was waiting to refinance the house, and a reverse mortgage was an option. AAG showed me about how much money the house was gonna be worth, the difficulties in remodeling myself and they gave me advice through the process of getting the loan settled. My loan officer was good. She explained the little things and she made sure I understood a lot of things.

With everything that’s happening and we have so much equity, I thought of using it that's why I decided I’d go with a reverse mortgage. We're still working on it but the rep is a sweetie. I do have to call in to her for her to get back in touch with me but everything seems to be going okay. I just pray that everything goes well so we can get this done in a few weeks.

I've been trying to get a loan. Seeing that I had some collections on some credit cards, no one would give me a personal loan or a home equity loan. I wanna get my home fixed up so I decided to look into a reverse mortgage. When I did, it seemed like it was the right thing to do. It sounded like it's good because my kids don't want the house. There's no one to leave the house to. They don't want the aggravation. They have enough of their own stuff let alone come in here, clean the house up and try to put it up for market or rent it out. To eliminate all those things, my wife and I discussed doing a reverse mortgage and we thought that would be a better plan.

I liked the fact that AAG would take the lump sum of what's left to pay on this, pay that off themselves, it'd sit there and it would give me the opportunity to have some spending money. I am retired and concerned about my finances so I thought of checking into it a little bit more. I was told that they would take care of everything. I've been going to so many different directions but it sounded like a good program where a person doesn't have to worry because it would be automatically paid off by the reverse mortgage. If something happens to me, then my kids can sell that and pay back to AAG what's owed to them. If I decide to not stay here permanently and move on, then I can go ahead and sell it too and pay back AAG for it. I also wouldn't happen to make my house payment anymore.

Reverse mortgage was one of the options that came around because our balloon payment with a credit union was due in October. The loan officer went through everything. It was a lot of paperwork. We did the counseling thing for 125 bucks. I only have good things to say about them.

They're very nice people. So far, my experience has been good. Ralli, the agent, pretty much walked us through everything. He told us what we were gonna have to do, and there wasn't a lot that we even had to do except visit with a couple of people. I was surprised at how easy it was. He was very concise and very clear about everything.

They were the only one that sounded the most honest. They were willing to listen to problems. I like the way they work with you and do things. It's a good company to work with. My loan officer was willing to work with me on things because I wasn't too sure if I wanted to do it or not. So far, I've accepted it and I'm waiting for a call for a couple of days. She hasn't got around to calling me yet.

I saw AAG on TV with Tom Selleck, and he kinda got me more interested. Then I called and got ahold of Wes and we continued on our way. I'm trying to consolidate some stuff. I've got a bill coming up that I need to get rid of or they're gonna jack about $6,000 worth of interest. It was one of those you pay it off in 18 months or 24 months. I wanna get rid of that and then solidify my retirement.

I looked into a reverse mortgage as part of my retirement plan and for other things that I needed to be done around the house. My loan officer, Wes, was very helpful and patient, and I liked that. Everybody that I was in contact with, including the counselors, were very nice people. The guidance from American Advisors Group was very valuable. I was very appreciative of how they worked things and they gave exactly everything that you should know about what was going on. I was very happy with the way they laid it out and they had patience enough to tell me everything. So, it was a very good experience.

The reverse mortgage will make my life a lot easier with not having a house payment every month. I just did the application with American Advisors Group and I haven't heard since. So, if the application goes through, then the appraiser would be the next step. Kyle, the rep, was great. I called him because I hadn't heard anything, and he said for me not to worry. As soon as he hears something, he'll call me.

The people that I worked with were helpful and very informative. Since I didn't know anything about reverse mortgage, they explained everything very thoroughly and answered all my questions and concerns. They did a fantastic job. I just thought about it really hard, and something came up, that's why I didn't go with the reverse mortgage. It was gonna put my house back up to almost where I paid for it. I knew that I didn't have to pay anything a month with it and I understood the fact that nobody could put us out of the house as long as we paid the taxes and the insurance. But I got a traditional mortgage and I'm not taking any cash out.

The experience was fairly good. I didn't know exactly what else to ask and they seemed to cover most of the bases. The process is not that difficult but it seems to be taking a lot of time. First, we had to wait for the interview. Then they had me scheduled for a Saturday for the notary to come with the paperwork but he didn't make it until the following Wednesday. Now, I'm waiting for the appraiser for the property. But I would probably go back to AAG. Kyle hasn't called me back lately but he seems like he's trying to do a good job.

We had a loss to our home. Ins co settled quickly & put AAG & our names on the check. We signed; turned it over & AAG has held on to it for over a mth requiring all kinds of crap from us that we can't do. Keeping 50% of our $ & that's not even enough to buy the materials for the repair job. Plan to keep the rest till inspection is done once job is complete. (Roof job) There is no way to pay the people doing the work until they get an inspector out here & no one wants to wait on their payment for the job. How are ppl suppose to work in this kind of a deal? They say they will call us back within 24 hrs but doesn't happen. Be leary of a reverse mortgage if you think you will EVER have a claim. In the meantime they are drawing interest on the $ that has been deposited in their acct & here we sit with holes in our roof from a tree falling on it. I'm beyond furious & when I checked online the case says it's been closed. Go figure. Buyer pls beware of AAG!!!!

We have lived in that house forever and we’re not ready to sell it yet but we wanted something. My mother and I watch Blue Bloods all day long and Tom Selleck is the spokesperson for AAG. We saw the commercial and then we made the first phone call. Everything seems to be going very smoothly right now. Harvey is great. He is very helpful. He calls and keeps up with everything. I couldn’t find the Social Security card and he told me how to get in touch with Social Security.

I’ve seen Tom Selleck on TV for years and it was always at the back of my mind that I may need AAG at some point. It came sooner than expected because I’m on Social Security. I just moved to a new home and found out that my Social Security increase no longer qualifies me for the government tax credit. So, in the middle of the pandemic, I thought of how I was gonna find a safe job and how I was gonna come up with money. When I signed up, the reps were wonderful. I wish everybody had customer service like they do. When they said they were gonna call at a certain time, it was right on the nose. Plus, there was plenty of follow-up.

Doing a little research, they're one of the strongest and biggest. We went through agent consulting for the reverse mortgage and they also required a counseling session. Our loan officer has been great. She has done a really good job of keeping us informed and knowing what’s going on and walking through everything. Our interactions with her has been pretty straightforward.

I looked AAG up online and they were one of the top people. They're still waiting for the appraisal on my house before they even make an offer. So, that is still in progress. But they are keeping me up to date. We're doing fine. Mine is a special case because my house is high value, so I know it's gonna take a little bit longer.

I was in the process of getting a loan through USAA and they understood all of my circumstances to qualify for the loan, and they agreed, and then three-quarters of the way through the process, they dropped me. So, then I called AAG who picked up and took care of everything. As far as the process, everything was perfectly easy.

At this point in my life, I feel like I need a little bit of help. When you're working, you think that things are gonna be good when you retire, and things happen. I needed to do a reverse mortgage. I've been seeing AAG on TV, and I went with them. My loan officer has been very nice. He tried to answer every question that I had, and he always returned a call whenever I called him about something. The hardest thing has been trying to get this appraisal set up. It’s been like two weeks since I signed the papers for the first part of it. I guess it was the application. I thought it was gonna be a lot sooner for the appraisal. I was hoping it'd be done by the end of the month, and it didn't happen. With the virus and everything going on, I realized that things are what they are.

I was interested in getting capital to do improvements on my property. Previously, I had a bad experience with another company that claimed to be the number one lender in the United States. So, I was leery with AAG. Now, we're halfway through the process and I'm waiting for appraisal. Up to this point, I haven't been disappointed yet.

I contacted AAG to get a final payoff amount for a real-time closing - original number they sent was wrong. The agent was completely unhelpful and could not get someone with senior authority to talk with me. This completely wrecked the closing, buyers had to move out, and things were suspended so they could have their "7-10 business days" to provide a number that takes seconds to access. Totally unacceptable!!!!

We’re in our 60s now and my wife was looking at different things that we could do for finances and everything. She ran across the reverse mortgage. She did a lot of reading and she showed me a lot of stuff. But through it all, she discovered AAG and then we made a few phone calls, plus we researched a bit more. And then, we rolled from there. The rep was very clear on everything he talked to us about, which we know for sure because we researched. Everything he explained to us was information that confirmed the information we had. The only thing that really came up at the end was just the formalities. I turn 62 on May 24 so we have to wait a couple of weeks because of that, but that is no big deal.

I just googled and searched for information and AAG’s website was the one that popped up first. I saw that they were the biggest and most popular, and had some good ratings. The rep was great. He was very nice on the phone and answered all our questions very clearly. Initially, he asked us some preliminary questions and then he ran the credit checks and told us what we needed to do. We had some things that we needed to take care of on the credit. That was pretty clear. And then, when we did the application last week, it was very thorough and clear also, other than I had to translate for my in-laws because AAG didn’t have a Spanish-speaking person. Also, I just called the rep at his office and on his cellphone but he didn’t answer. But he usually gets back with me within a day or two.

I have a banker in Las Vegas for 40 years who financed most of the casinos when they built them. He highly recommended AAG. He said, “I don’t know why you wanna go to anybody else.” So, that cinched it for me. Communicating with Sam, AAG's rep, has been excellent. I got a package I have to send back to her. I had to ask her a few questions first so I don’t sign on the wrong line.

AAG's rep didn't call me when he was supposed to. We had to resend another account to him that he wanted, but he hasn’t got back to me. He said for this month, I wouldn’t have to make a house payment. But it’s almost the end of the month. It looks like I have to make one. I tried calling today but it went to a voicemail. But other than that, applying was easier than I thought it would. My son does all the work for me.

I have very large insurance payments. I have three daughters and I paid on these things. Now, I have to keep making payment and I'm retired, so I ran out of money. I had to do a reverse mortgage. My daughter helps me with a lot of stuff and she did a bunch of research then we ended up choosing American Advisors Group. The rep was very helpful in every aspect the whole time. She stayed in touch with us and kept us posted on what was going on. She was very efficient and I think she should be given a raise.

At first, I kinda put getting a reverse mortgage off because I really thought that it was nonsense. To be able to not pay my mortgage was kind of off the deep end. Then, as time went by, I started researching AAG and there were pros and cons to it, but it was mostly pro for me. Also, it was wonderful that AAG has Selleck as the spokesperson, mainly because he was the first one that I took kind of seriously. Not because it was Tom Selleck, but because he was more truthful with what a reverse mortgage was. I'm sure the others were all scripted. He helped me decide to go ahead and do it. But I would like to see the company start using people that have actually done a reverse mortgage.

With a reverse mortgage, I can take the equity out of my house and invest rather than it just sitting idle. My loan officer was perfect. She has attention to details, does what she says, and when she says she’ll get it done.

When I did a cursory review to see who was local here, I found a couple of local lenders that did reverse mortgages. I had a cursory discussion with them but then, I talked to the people at AAG and they were fundamentally sound and the largest in the business. They have the capital and are not trading mortgages off or selling it. Sometimes, lenders have bundled mortgages and sell it off and AAG doesn't do that. What they did as a business suited a need that I had at the moment and I figured they were the best one to go with. They’ve been very professional about it. The situation was pretty much regulated. There are specific rules that lenders have to follow. I went to the FHA website to check AAG out. They were also listed in HUD as well.

A reverse mortgage fits our plans better for our retirement and our kids can do it on their own so we have little intention of leaving them very much. I did a little research and thought American Advisor’s Group would be the better one. We’ve had a lot of email and phone conversations with Kim from California. He's very knowledgeable and the communication has been pretty good. It’s pretty costly to get it going. They have not checked the foundation and stuff but I know that that is costly which is a detriment for the prices that they’re charging. Other than that, everything is working out fine so far.

I’ve been considering doing a reverse mortgage for the last 15 years. My loan officer was very helpful, very informative, had all the knowledge needed. My house has been appraised but it’s not ready for closing yet. They’re doing some fine-tuning to make it all work. I was kept informed all the way. It was a good experience.

I liked the guy from American Advisors Group that I was dealing with. He covered all the bases and explained all of it pretty thoroughly. Then I had the counseling where I asked a few questions and I was given the same answers. The service has been very good, so far.

My wife and I are both retired. We’re older people and we’re trying to make our lives less complicated with a reverse mortgage. Everything seems to be moving along with AAG. We’re waiting for the docs now. AAG has been very professional and we really like working with them.

I looked them up and they were the highest rated business-wise through the Better Business Bureau. Also, there weren’t really a lot of other choices that I felt comfortable with. My loan officer has been wonderful. She is very nice. She made me very at ease about all of this, right from the beginning. My father had had one so I understood a lot about it, and she appreciated that I had the knowledge and then didn’t waste a bunch of time talking about things that I already knew. So far, the process has been very easy. I had my appraisal today.

AAG is advertised on the computer very heavily. I’ve seen them several times on the TV advertising, so I chose them. You want somebody that is reputable and obviously, they are. There’s been times when my loan officer taken a little bit of extra time to get back with me. But I think that’s because of the Coronavirus situation. She was good. I really liked her on the phone.

Aside from American Advisors Group, I’ve talked to other lenders. Some can do conventional loans, and some can do FHA. Most reverse mortgages are FHA. I prefer conventional, but it’s gotta be through FHA, and that’s what takes time. AAG has been good. They had someone come out with all the papers they wanted me to sign. They're saying the loan is going through, but they said there’s an awful lot of other stuff to be done yet. I guess they haven’t sent someone out to appraise the house yet but all the paperwork is done now.

I stumbled upon American Advisors Group when I was gonna go with another company and I was trying to get one of those counseling things set up. AAG hooked me up with Carol and Carol and I had a rapport. I liked the way she explained everything, which made it a lot better for me. She dumbed it down, so I understood it a lot better. It has been three weeks that I've been working with them and now, I'm just waiting to hear from her about the appraisal.

I am 65 and ready to retire, so decided to get a Reverse Mortgage. I started the process with Harvey **. I had been through the process last year with a different company when I was going to buy a house, but backed out of the purchase, so familiar with it. I asked Mr. ** numerous times to please email me my options such as Fixed Rates and different HECM's and he refused to do so. He literally told me what kind of mortgage he was going to give me; I had no choice in the matter. He also very incorrectly stated to me that my home was only worth $400,000, when realtor.com has it's value at $565,000, and I am a life long appraiser, so understand home values. He then stated AAG would hold $65,000 of my money to pay property taxes and insurance and that I would get no cash out.

We were very close to having the house paid off and we decided to do the reverse mortgage. I did some research online and AAG seemed to get the most positive responses. Sandy, the loan officer, was knowledgeable and straightforward. He knew the answers and understood what I was trying to do. I have been impressed with everybody I've come in contact with regarding the reverse mortgage. Also, the upfront fees were more than I expected, but they are typical. It was a learning process, but we're fine. We're waiting to hear on the appraisal and we are very satisfied so far.

I wanna live free without credit and get rid of all our credit cards. I also wanna do some updates on the home and go on vacation. The guys from AAG are very good. They're professional and spelled things out on the reverse mortgage clearly. Their rep is on top of stuff all the time. He’s always calling and making sure everything’s going through for us if there’s anything hanging out. We have pretty much, everything done. I’m still waiting on some paperwork to come through to send to him.

I'm active duty in the military so I live in a different state than my mom, but my father passed away 18 months ago which left my mom with nothing but social security. She's also disabled and she's having a hard time paying her monthly bills. I was pitching in and doing a lot of stuff for her and we started hearing about reverse mortgage and some opportunities. We were scared to go to some of the smaller companies and as I started looking into things on one of my trips, I saw AAG, which we know is a legitimate company. I started researching and I went to the website as well as gave them a call. I called initially to set things up and to make sure that everything was feasible. My mom put the application in and signed it.

I recently lost my wife and she was very involved in our financial stability. Now that I'm by myself, I felt that I needed to have more financially stable lifestyle. I wanted to do some remodels on the house, some things that we had planned while she was still alive. We discussed it and she said, "I want you to promise me that you'll go ahead and do all the things that we talked about doing." So, I'm trying to do that.

American Advisors Group contacted me. I did some investigation online and they got high ratings. Of course, with the coronavirus and everything going on, everything’s been interrupted lately. But Joe, one of their reps, sent me all my paperwork, and he’s gonna get the other stuff and go through that together with me and walk me through it. I haven’t heard anything from him, so I don’t know if he’s having issues. But overall, it’s been a pretty good experience. Joe has been real good at explaining things and taking care of business on his end.

American Advisors Group just seemed to be right there when I looked up reverse mortgage, and I thought I’d go with them. I read some reviews and they all seemed to be pretty good. Everything seems to be going real smooth with AAG. I just spoke with the appraiser and they’re doing a drive-by. Peter, one of their reps, has been wonderful. He’s been really helpful. Any question I’ve had, if I’d call him then he’d get right in touch with me, and he has answered our concerns. I understand things like this take a little time, but it’s moving right along as far as I can see. We signed all the papers and Peter mailed us the package right away as soon as he was able to.

The AAG loan officer has been on top of it in keeping me informed. He’s been fine. I’ve been impressed with them. The lady came over and we signed for the application and they did appraisal within that same week. It seemed like everything has been moving quite rapidly and smoothly. I’m pleased with the process.

I’m not working and am on a fixed income. I have a fairly large equity in my home and I wanted to check into a reverse mortgage to see if maybe that would be some way I could gradually start paying the equity I have built up myself. I started the process with American Advisors Group online and talking with Todd has been good so far. At this point, we’re waiting to find out what he had to say. It’s probably been about a week and a half ‘cause we’ve been waiting on the appraisal to come in. We have already done the counseling and a notary came by and we sat down with him. We went through a ton of paperwork and that was part of the application process. What I understand is Todd received that and then he was going to contact an appraiser. That was probably the last time I talked to him. I’m waiting on a callback from him rand I may change my mind at the end of the day but it's been all right so far with AAG.

When I went on the internet searching for reverse mortgages, I found AAG. The loan officer was young, excited and enthusiastic. I did the application, but AAG started calling back too soon, even though I told them I needed time to think about it. After I told the loan officer that, some man called. He must have been her supervisor. He rattled on and on. I felt they were being too pushy and didn't give me a chance to think so I abandoned that search with them. They are competitive though. I’ve looked at a couple of others since then and I have seen a really big difference.

I have seen American Advisors before on advertisements on TV and in magazines, and decided to go with them. But with everything that has been going on, I haven’t had the time to complete the process. I started calling for the counselling and didn’t continue with it. I called a couple of places and the rep told me to keep on calling, but I didn’t and something happened. So, I haven’t scheduled one yet. But the rep has been very good about understanding me. He has been very nice and helpful.

I felt like getting a reverse mortgage was a good thing to do and started the process with AAG. At first, we had Joe, who was a great guy. But all of a sudden, he just disappeared and they passed us off to another guy. We weren't very happy about that because Joe was doing a great job with us. He was very friendly and knowledgeable in handling everything, about all our questions and in moving us right along. The other guy AAG gave us seems to be doing okay.

American Advisors Group seemed to have been the best. They had a lot of promises in the beginning that weren’t necessarily carried out in the offer. They had jumped through a lot of hoops that weren’t necessarily true. I let them know that I was signing on it but it was not secure and I haven't built the closing date. If I don’t want to do it, I can say no and I’ve paid some costs that are not outstanding. This is a very wonderful house in a small town. We will see how it works and if it’s worth getting my appraisal and I will move on from there.

The AAG rep was wonderful, but they were a little pushy. They were doing their sales pitch, which I understand. But when I said that I wasn’t quite ready yet, instead of honoring that, they said, “This is the best time.” They made sense and I went ahead with it. But then medical problems popped up and I decided not to do the loan.

I've been looking into reverse mortgages for several years before I decided to make the jump. And of all the people that I talked to, American Advisors seemed like the best one. Once I decided to go ahead with it, they provided the materials. They've explained the process of the reverse mortgage very clearly and simply. They also gave me material I could read and go over. They made it very easy for me.

My experience with AAG was great. The rep I worked with was great too. His name was Rogers. He was right to the point. And we had already read about it. So, he was impressed with that. The appraiser has to come out. And I talked to the office and they said they had to call them. When I talked to them almost two weeks ago, they said that they had called up but nobody had called them back yet. But the gentleman that we’ve dealt with most of the time was excellent on explaining and just keeping abreast of things. The service has been excellent so far with us.

I wanted to have some cash on hand if I would need it and I was looking online about reverse mortgages. American Advisors Group was the first one that called me back and they talked me into signing up. The loan officer I dealt with answered my questions and explained lots of things to me. I looked all this stuff up online before I even went looking for it and I knew most of the stuff already, but he seemed to be a good guy. He communicated by email or phone and got me the 4.5 interest rate. That's good but I don't like that it’s an adjustable-rate and it says on paper that it could go up to 9.

AAG's and other companies' proposals were about the same but I saw some ratings online that AAG was ranked a little higher. When I called, I’ve been able to get their rep. I’ve received the paperwork and done the things. The lady came to sign the papers. I’m waiting on a call for the appraiser to come out.

We needed or wanted a little bit of extra cash, and a reverse mortgage seemed like a good way for us to go. We did an interview over the phone with American Advisors Group and they answered our questions completely. The rep explained things we didn't think of. We spoke with George and his interaction was great. He was knowledgeable and he spent as much time as he needed to answer whatever questions we had. When discussing our retirement options, AAG’s reps were thorough as far as them explaining them and how to go about other options if we wanted to go a different route instead of a reverse mortgage. The whole experience was great.

I had been researching AAG for a while and I knew what to expect and got it. The advisors walked me through everything and kept me in touch with everything. The loan officer gave me all the information and asked me if I had any questions and answered everything I had. It was a good experience. If reverse mortgage fits, then one should go for it.

The AAG rep promised me the best deal and I found out that I can get three times what he offered me. I don't like being lied to. He was full of crap. "Oh, I'm on your side and we're in this together. I'm your partner," and all these baloney. It was just too much. He told me, "This is the best deal you're gonna get. I tried,” like a used car salesman or whatever. "Well, I talked to my financial group" or whoever he talked to. "I got them to give you this deal." It was just so full of it. But I got a good education and I have something to compare it with. Now, I have somebody that I trust and it definitely is for my benefit because I'm going to get three times the amount. I was very disappointed. I know Tom Selleck is not actually selling the product. He's just a spokesperson. But people trust him, especially older people that remember him and think, "Oh, Tom Selleck." They were smart to do that but I'm not that dumb.

I've watched the Tom Selleck ads on TV but I didn’t contact American Advisors Group until I saw it on Facebook. I came to a point where I had some unexpected large expenditures and rather than increase my home equity loan, it seemed like it was time for a reverse mortgage. I feel good about my decision and I'm looking forward to closing so that I can get on with life. Anthony, the rep, was great. He was always easy to reach, he explained everything thoroughly and he was very helpful. I tried through my credit union to get information about getting that reverse mortgage with them, and they were not as helpful and they were more difficult to reach. Whereas, Anthony was there all the time I needed him.

We started fixing the home before the situation came up. We have a new roof, new siding, and a new deck. We've got a carport and we're putting on a wall so that it can give us a little bit more protection for the cars and what's inside. May turn it into a garage. We put a lot into it, but it was the income tax that I had to pay that hurt me, which was $41,000. So I thought, "Uh-oh, I need to stop." I still got my Social Security coming through, but it's low. And they have to change that because they tapped it according to what I got from my company for retiring. Well, all that retirement has gone to pay and I was going to have a cushion, until 41,000 hit me.

I looked up some reviews and AAG had good ones. I got started with them and we’re going through some of the process. Until I get my house appraised and know what the actual numbers are, I’m not gonna make a decision. But so far, it’s been great. The rep seemed to know what he’s doing. He has answered every question I’ve asked him. He’s done well and I like him a lot. AAG has done everything they said they’d do so far.

From start to finish, the total experience was not bad at all. Maureen ** was a dream to work with, she was knowledgeable, quick to answer questions, explain each step along the way, never seemed to mind explaining questions she must be asked 100 times a day. She had so much patience, never seemed rushed or dismissive when I called. She is a fabulous asset for AAG. I didn't know what to expect but, I was pleasantly surprised at how smooth the whole process was.

Due to my wife's illnesses, we just can't make her mortgage payments on our Social Security. Our AAG loan officer seems to be doing really good. She's there when I need her and she seems to be conscientious and doing a good job. We looked at our equity mortgage earlier and the rate is less than the other rate we were quoted. It looks like a good rate. Everything's going fine with the American Advisors Group. We're not through with the whole process yet but they seem to be doing acceptable.

THIS COMPANY DOES CREDIT CHECKS!!! Seniors need to shop around for Reverse Mortgage even if you have plenty of equity. I was turned down because of poor FICO score. I told them I was selling the house this year but that didn't matter. They set aside a portion of the equity for property taxes & insurance to cover the length of time they assume you'll be living in the house (approx. 15 yrs). You don't get the total equity in your bank account.

I was looking at social security benefits, and seeing that AAG had a very good rating, I called them up and inquired. They answered all the questions I needed to know. It’s just a matter of waiting for things to happen. Michelle is very diligent and helpful. She's an excellent person and if we ever meet personally, I know that I would enjoy her presence. We had a lot of things in common. Overall, it has been a very good experience.

My daughter, Lisa, who was the deciding person was very active into finding out about reverse mortgage. She got so much information going and then had a reverse mortgage person come over here. One lady from American Advisors Group was here and it was a good experience. She was so nice. She went over everything with us. We went everything by phone the week before that, and they covered a lot of things. They had a lot of things going that might be of some advantage to us. So far, that's where we're at. We'll see what happens especially with the reverse mortgage. We have a lot of time.

I'm in the middle of working with AAG on a reverse mortgage and Michael has been very thorough and on top of everything. He's a warm, friendly and outgoing guy. He's a couple of years older than me, so I think we kinda see the world the same way. Any time I had a question, I could just pick up the phone and give him a call, and he was either right there or he got back to me right away. We haven’t gone through the final stages yet but I'm expecting a lady who’s coming to do the evaluation on the house. And they’ve made it very convenient for me. The paperwork was all brought to me by a notary. So, I haven’t had to go out of my way to do anything. They’ve done an excellent job so far.

The communication has been very good. I’m working with a young man and he's been terrific, although I haven’t heard from him for a while. I don’t know what the bottom line is yet. But we’re kind of in limbo with regards to the appraisal. Other than that, he’s been spot-on. He follows up with me and he answers any questions. I’m very impressed with him. I wanted to get a reverse mortgage to have cash available in the event of an emergency such as a new furnace, HVAC or roof. Those are things that I know are pretty old in my house. I’m older. I have 95% equity in my house and I’m single. I don't want to tweak my retirement but whatever I’m allocated with AAG, it’ll be money there. I would only use it on an as-needed basis for a handful of things.

I did a research how American Advisors Group (AAG) was rated in general and I went with them. The loan originator was informative. She told me everything that I needed to know and if I had any questions, she answered them. I would use her again.

Why would you tape a notice on the front gate with blue painters tape for the whole neighborhood to see? Very unprofessional! They wouldn't even talk to the sister, only living relative, about the loan. RUDE!!

American Advisors Group's loan officer was courteous. He explained what reverse mortgage was all about and he was willing to explain things to me. The whole process only took about 30 minutes and everything went fine.

I needed money so I looked into getting a reverse mortgage from AAG. They really explained everything to me and helped me go through the different steps to achieve my end goal. My loan officer was very nice too.

We saw AAG on television about the refinance then we went online, and Zac contacted us. We are 75 and 74, and we love our house which we have lived in for quite a while. But we're getting up in age and there are a few medical bills and a few other things that we got. We didn't wanna put pressure on our kids, so we decided to do a reverse mortgage. So, AAG had a consultant call us and we went through the process with her. She asked us a few questions and we answered them correctly.

I looked into reverse mortgage because the cash flow is a little tight, and I didn’t want to have a monthly payment going up. I also wanna do some renovations to our current home and have it fully paid for. I chatted with AAG and they sounded good. I worked with Rob and our interaction has been very good. They also had the counseling session and it went well. They’ve been very good.

I did a Google search on the best reverse mortgage companies and I went through Consumer Report. I also did some research with AARP and with our HUD counselor. They had a list of reverse mortgage companies and American Advisors Group was at the top. So, we decided to go with them. My dad just passed away on October and it helped to know that my mom wouldn’t have to be putting out that amount of mortgage since her income would be cut in half as she would not have my dad’s security anymore. And the payout at closing really helped. Our rep, Jared, was good at explaining how the reverse mortgage worked with the interest, the home equity line of credit after the first year and how it builds on it, and that she can draw from it. He was very kind and considerate, too.

Anthony ** was our advisor, he was always very patient. He answered our questions with knowledge and professionalism. He checked up with what he calls “follow up Fri”, to make sure we had no question unanswered. The process was painless and professional. I would recommend AAG to anyone wanting a reverse mortgage.

I had a line of credit that was coming due and I didn't know how I was going to come up with an extra $300 a month. When I saw the American Advisors Group commercial, I thought that I would check them out to see if it would be good for me. Any time I had a question, Aileen, the lady who took care of me, was always able to answer it. AAG had done a good job of getting everything that I needed done, like getting the appraiser to come out. Moreover, everything was done at a good rate of time and I'm very happy with it. I'd tell others to call and talk to an advisor. They'll sit down with you and tell you everything that you can expect, what a reverse mortgage is, and how it's done by HUD.

About five years ago, I very vaguely looked into reverse mortgages. I was curious what they were. Then several years ago, I had taken most of my money out of my retirement to pay the house off. I thought that I was living on a fixed income and could live very comfortably month to month on that. I also had enough to put in a small amount in savings.

I've been dealing with Bill and I understand that he's off sick. I left two messages Friday with his supervisor, but he didn't call me back. Since then, I've been trying to reach someone. Yesterday, I reached someone and talked to a Thomas. He informed me that with my concerns, someone would absolutely call me before the end of the day, but they did not.

My house needed some repairs and doing a reverse mortgage was one of the possibilities I looked at. AAG require a counseling service and it was probably the most beneficial thing I have done in my lifetime. The counselor was very good, very informative and helped me understand a whole lot of stuff I didn’t understand. And then, the loan officer was knowledgeable and he had all the facts. It is my first experience with them and I’m still working with them. They’re doing a good job in answering all of my questions and concerns.

I was looking into doing a mortgage with Discover Bank and my brother-in-law said, "You know, they're not the only ones out there." That got me to thinking, and then I got an email about the AAG, so I thought what's the harm in just asking for information? And so, I did and I got a callback within less than an hour after putting my information in. And they have rolled on this so much. It was November when I talked to Antoinette from AAG and the process was rolled right along. With the Discover Bank, I started this process in September. It is December now and they are still horsing around. With Discover, if they sent somebody out to do an appraisal of my house, they never set a time, they never came inside, nothing. At least, with AAG, they've had an appraiser come in and take pictures so they could appraise the house.

American Advisors Group worked well with the customer and was very thorough. They went through the whole thing with me, explained everything, and was very helpful. The rep was very professional, nice, and informative. He was very business-like, and very personable, and very helpful. I liked all that. When he was going out of town, he switched me over to another lady. That lady called and said she received a form from our counseling guy that we needed to sign. We made a copy of it and I called her to ask what her fax number was and I haven’t heard anything. I’ve left her several messages, and she hasn’t returned my calls. Other than that, AAG offers a lot of services and so far, everything’s going great with the reverse mortgage.

My income is limited and stuck in one place, and reverse mortgage would be the best way to handle situations for me. The AAG loan officer I worked with was wonderful. She’s a darling. She is nice and accommodating, and she is right on all the time, answers my questions, no hemming and hawing, just genuinely a person-to-person person. She doesn’t act like she knows it all or she’s better than anybody else. She’s just like having-a-cup-of-coffee-at-the-table person. She was able to guide me 100% and she has lots of patience.

I'm trapped into a reverse mortgage by my mortgage company who is threatening to raise my house payment to $7,000 a month in January. Initially, I went through a provider and they were upset because I was involved in two lawsuits. They didn't feel that my answer that my attorney would not let me discuss it with them was adequate, so they were giving me a bad time about it. I hung up on them and changed to American Advisors Group. My interaction with their loan officer was great. He was very comforting and very sympathetic. I've been in the hospital for the past few weeks, so we sort of lost touch, but I called him from the hospital and assured him that I was gonna survive. I told him that I would see his representative in the hospital if he wished and I did so. So, things are now getting back on track.

We heard about a reverse mortgage and we decided to do it. Craig, the rep at American Advisors Group, let us know how it could help and that there are other options out there if we wanna look into other things before we do it. We had a great experience with them and Craig explained everything that we needed to know. We’re still working with him and so far, he’s been very helpful. He keeps us updated and he’s been good.

I saw AAG's ad on television and it sounded like they had their stuff together. Their loan officer that I deal with is very thorough and he covered everything. We're still going through the process and I was with the notary yesterday. The communication has been great and they've kept up with me and everything else. Usually, I get a callback every time something happens. My loan officer checks in to make sure I got all the emails and he's been great as far as that's concerned.

I saw AAG’s ad on Facebook, so I started reading about them, and then I filled in the thing they have there at the end. The next day, they called me back. So that was really nice. They’ve been really helpful and they’ve answered all my questions. The application process was very easy. They made it very simple to understand. They won’t try to put anything over on you and people my age, we like everything upfront and explained thoroughly, and it was. The loan officer made me feel very comfortable and at ease, and he made everything clear. There was no high pressure. He told me what it was all about, and we went over it, and he stayed in contact before my counseling session. So he’s been right with me through the whole process, so far. I really appreciate that. I understand the rate and terms more now. The counselor, Myra, I think from Horizon Counseling cleared up a few things.

I saw AAG's commercial on TV and I trust the spokesperson on that commercial. Now, I got an appointment this coming Wednesday to sign the application. The process has been going on for about 3 weeks and it's going through normally. Other than the loan officer being a little forgetful sometimes, everything is okay.

My experience was great both. Special credit goes to customer rep. Brett **. at AAG reverse mortgage lender. You can count on them to be upfront, honest and they are the gold standard for people who need assistance. I would easily recommend them to anyone in need of reverse mortgage help. JY.

My wife and I are both in our late 60s, and we just thought reverse mortgage would be a good way to use some of the equity in the house. My wife looked up several companies online and AAG was the one that she felt most comfortable with. We had a lady in California by the name of Kim and she has been wonderful. She has answered all of our questions and as things are moving along the process, she has been almost holding our hand every step of the way letting us know what to expect. She told us that we would be getting a call from a reverse mortgage counselor. We got to pick one from several of their reverse mortgage counselors and he answered all of our questions.

I have a couple of bills I wanna pay off and a reverse mortgage seemed like the way to do it. I went with AAG and I'm very satisfied with them. They're the one that called me back and I liked the way the rep talked. I liked his attitude. He was very precise. He seemed to do a very good job and kept me informed on things. I'm very happy about that because I like to stay informed. He sent me down the right path and gave me quite a few phone numbers to call up for the counseling. I called one and I went with that one.

At first, I was just seeing what was involved, how it worked and more important information. I went with them and they handled my situation very well. The representative was very knowledgeable. He was able to explain everything in an easy to understand manner and answered pretty well all my questions before I had the chance to ask him. It was fairly easy to stay in contact with them. We had a couple of phone calls. We went through the credit and then it took about an hour to sign all the paperwork for the application. The rates and terms sounded pretty good as well.

They came to my house yesterday to appraise it. So, I’m not at the end of the road yet, but I’m getting there. But it moved along very quickly. My loan officer couldn't be better. She was very pleasant and so sweet. She is there to help, and she is open. I have never seen her face-to-face, but I like her.

My wife and I had been talking about getting a reverse mortgage, and AAG was the only one that told me what the deal was. Plus some of the comments they had on Facebook were pretty good. They’ve always been courteous and kind, and they’ve always hooked me up with the right people and done me a good job. Terry is very likable and knowledgeable. I’ve had to call him a couple of times, but that’s just phone tag. I’ve usually been able to get right through to him, and he’d usually call if I left a message. He has always sent me prior things to let me know what's going on.

Several years ago, I advised a friend to consider AAG. She went with them and was very happy, which was why I consulted as well. I looked into getting a reverse mortgage because of my age and declining health. But I found that I'm not in a position where I need to borrow money to be able to exist financially. And right now, it wouldn't be advisable. Our agent was wonderful and a sweetheart. And the person that did my consultation to make sure I understood what I was doing was great.

They really worked with me. They came out here and told me I had to tear down the barn. But it is not part of my property. They said it wouldn't pass inspection, and they would keep reducing the value of my property. My loan officer was Barbara and she was really nice. She worked on everything she could and she told me I don't have any credit. But she tried really hard. She called me back and said they couldn't help me. She then called me two weeks later asking if she could do a little poking around the house. But I said no.

My wife and I are going for a divorce. I’m gonna stay with the house and she wants some money so she can live her life after 39 years. She has been looking for lending companies for several months ahead. Our house is paid for, so she was probably thinking about getting a reverse mortgage. I called up American Advisors Group and I talked to Frank out in California. We're about the same age and he’s just somebody I can talk to. He’s been doing fine for my part but my wife has called him up a few times and was impatient. I've been working with AAA since last part of October. It has not been that long but she’s the one pushing it because she’s trying to claim that she’s spending too much money for her lawyer. But so far, I’m satisfied with everything. Everything is cool. I’m just waiting for the appraisal and I’ve been waiting for over a week now.

The AAG loan officer was great, informative, fantastic, and never too busy to talk to me. I was impressed with his knowledge and his helpfulness. He isn’t allowed to say, “You should do this” or “You should do that”, and he’s been able to answer the general questions I had. I was extremely comfortable throughout the process.

I needed cash out and I worked with American Advisors. If they have more information on the website it would be better, and have more ability to crunch around numbers ahead of time. I have to go through the loan officer to get numbers done, when other companies offer calculators. So, a calculator on the website would have helped a lot. I've been in the process for about two weeks now and their rep said it’ll be another 30 days. They have been easy to get hold of.

The loan officer at AAG was very good. He pretty much answered the questions that I had. They helped me as far as some of the things that I didn't know.

I’m old and retired, and my wife is sick. My biggest debt is credit card so I worked with AAG. I did the application and the girl that was doing it made a mistake, and she had to come back last week and correct that. So far, so good. The AAG woman that I’m working with has been real nice.

I saw American Advisory Group on TV a long time ago and then, I talked with some friends who have it. Another company sent me a text message this morning saying that they can offer 40% better upfront money than AAG can and I almost went with them but I didn’t respond to them. Bonnie, the rep from AAG, was thorough. I had a question about the money that would be available after one year and I was told it would only be $100 and some, and I complained about that. She went back for me and got a lot more than that. She was diligent and she did a good job. Whatever issues I had, AAG worked with me fairly. It wasn’t excellent but it was good. Still, people should make sure they’re getting the best interest rate and the best equity. I wouldn’t just jump on the bandwagon with AAG right away, I would do a lot of checking first before I decide on which company to go with.

I had a reverse mortgage before and we decided we needed to have a little more money in the bank to get us through for the few years we probably have left. Also, the higher interest that we were paying didn’t go much lower and every little bit counts. I went on my computer and started looking and saw that AAG is a 5-star. There was a new company in our local area, but I’d never heard of it before and I've heard of AAG, which was why I called them. The gentleman I've been talking to, Robert, was very helpful, nice and good at explaining everything. He did very well on answering questions. I felt very comfortable working with him and I didn’t mind talking to him at all. We’ve gone to the point of the first signing and he moved that right along as we made decisions. He was very good.

I did a little research on different companies and it seemed to be that American Advisors Group was recommended as the number one reverse mortgage company. Matt, the rep, stayed in touch with me and explained all the things that I would have to go through to complete the reverse mortgage. He was nice and eager to answer all the questions that I had. He said he would get in contact with me and at a certain time, he did. He was prompt. I had all my questions answered, so I wasn’t under any pressure and I was comfortable with the process.

American Advisors Group was one of the few options I had available and I liked the terms of it better than some of the other ones. Everything was good when I talked to their staff. I just had someone come out here for the counselling part you gotta get for the certificate. I’m getting ready for the appraisal and the experience with AAG has been great so far.

Somebody from AAG called me and I answered their questions. Their program seemed pretty simple and I like the ease of finding stuff out. So far, so good.

I did a research and the internet said they were the best in the business. They were efficient and they followed up. But it was a waste where I gotta pay $140 to listen to some lady just telling me something that I already knew. The paperwork tells the same thing she was saying.

I needed to get my roof fixed and get to pay my bills and credit cards off. I figured going with American Advisors Group because of Tom Selleck, their spokesperson who did the ad commercial on TV. AAG took care of getting set up the counseling and the notary to get the paperwork done. My loan advisor, Jason, was forthright and honest about everything. He told me what I could get, what I needed to do, and how long I got to pay it and if I wanna pay it.

I like the setup of the program at AAG and just the fact that I didn’t have to pay anything back until I sold the house. I had to call the counsel, and they talked to me. The loan officer was very clear in explaining things and very easy to understand. The explained and answered my questions in simple words and made it easy for me to understand. He helped me like a patient. He never acted like he was in any hurry. He was easy to talk to. I was pretty much at ease. It’s been a pleasant experience.