American Advisors Group (AAG) Reviews

The company you had doing the repairs barely spoke English. Their work not good at all. Painting needed 2 coats on the house. Only got one. So coverage is sparse. They said paint and scrape house, nothing about pressure washing so ran my well dry. What was paid out was hardly worth the effort. Very dissapointed in my situation now.

AAG agreed, in writing, to pick up the appraisal fee. I was charged with this expense at closing (and included in my closing costs). In addition, interest is accruing on this amout. Complaint has been filed with BBB since I haven't been given courtesy of hearing from AAG since my call of 10/31. If not satisfactorily resolved, legal action will be pursued. Glad I pursued reverse mortgage, but not pleased with AAG's not honoring its commitment!

Christine ** walked me through all the steps and there are a lot of steps. Her guidance and support got me through some of the more difficult tasks. I am grateful for the AAG loan. It is making a difference in my mother's life.

The process to get the loan in place was extremely professional and went very smoothly. Now that it is in place (and we have such great peace of mind having done this!), my only complaint is the lack of an online presence. The paperwork is very primitive in that we have to wait for a monthly paper statement that comes in the mail (and we fear mail theft). Please implement an online presence! Thanks!

I am so thankful for AAG. They are the best understanding, accurate company that was able to all they said they could in and on time they said. Each step was just as I was told. No hidden fees or surprises.

Speaking for Jackie **, we were pleased with the overall process for this process. The only complaint is that Jackie had to receive the full amount of money from the transaction. The plan was to draw a portion of the money and additional funds at a later time. The option was given to return most of the money to the account to be drawn on later. We have been unable to talk to a live person about returning some money to the account to be used later, and Jackie was to receive paperwork in the mail within a month to make that happen. No paperwork was received. I request someone contact us about how to make this transaction happen.

We love having the extra income coming in every month. It has made our lives very comfortable. Sue and I are still having a little trouble understanding the monthly mortgage updates. Something clearer, in an easier format would be very helpful. Thanks again for your help!

Our experience in getting a Reverse Mortgage Loan was very easy. We appreciated the ease with which we got the loan. The fact that we needed a counselor was very important and we appreciated that feature in getting the loan. Thank you for making this a memorable experience and I have recommended AAG to a friend and her husband and they have also used AAG and are very happy with the program.

I would recommend a reverse mortgage to a friend but I would tell them to check all other financial possibilities before applying for one. That being said I would recommend AAG for their reverse mortgage because of the fact that their advisors (in our case Sean **) were very professional and explained the process in terms that could be understood and were very good about answering any questions we had.

2 disappointing encounters: 1. I was hoping to go paperless with my monthly statements. I made a phone call and left a message to an AAG number and never heard back. 2. I received a letter from AAG saying that I hadn't paid my taxes, which I had. I called to discuss with the number listed and got a very unfriendly rep, who seemed not to believe me. When she finally acknowledged that the taxes had been paid, she was still rather grumpy. Very different than the experiences I had when I was obtaining the mortgage when everyone was very helpful.

Overall this was a pleasant experience. Especially dealing with Ms. **. She was very helpful and professional and pleasant in her dealings with hiccups in the process. However, the rest of the experience was not as pleasant. I felt that the people dealing with the finalization were slow and lacked communication among themselves. There were a couple of items we had to deal with that could have been avoided with proper communication. The most glaring was the double payment of property tax and trying to find someone to deal with it. The person I was given to call was never in the office and it took quite some time to get this issue resolved. Requests for withdrawal are also slow and can take up to two weeks to complete. I realize that many of these processes are farmed out to other entities under contract. I don't believe that these entities receive very good supervision by AAG.

I am real pleased with AAG. Nathan ** was great. He was understanding with my questions. So far no trouble. It has sure help me living mouth to mouth with paying my bills with the AAG help. Thanks a lot.

Sean ** took care of us and helped us through every detail. He never betrayed our trust and gave us the best outcome possible. We felt as if he was our own son watching out for our best interests. He kept us informed and arranged for personal help with documents and guidance with all requirements. Everything happened as explained and described and on schedule. Couldn't be happier with experience and results. Thank you Sean and AAG.

The coordination and teamwork of all of the departments who assisted us with the reverse mortgage was exceptional! They will communicate clearly, correctly estimate turnaround times and keep you in the loop during the process. I am still impressed one year later.

I thought I had a good relationship with Michele **, but after I was told final amount I was told $50.000 was being held because of bad credit with a past mortgage co. I sold my previous home because I couldn't make mortgage payments. I was upfront with this. So why wasn't I told this from the beginning. I had already committed to pay my rent with the $38,000 I got so I had to go through with mtg. Now I have no equity in my house and still have debts I was going to pay with $50,000 that was withheld.

Steve ** was and is a gentleman. However, he obviously is held under the thumb of a money grabbing jerk! Your program is an absolute scam to older folks. I was dragged through the mud for about 5 months. I was asked to provide info a little bit at a time instead of altogether. I was almost accused of hiding info and assets. I'm still not sure why I just didn't just walk. I ended up paying you way too much and then saddled from the start with $14K I owe and am paying interest on. Rip off artists like you should be in jail!

Tara ** of AAG was wonderful in guiding our application through the process to approval and funding. As the owners of multiple businesses, our situation was complicated and required extra steps and persistence which Tara provided.

I called AAG to get more info on a letter I received re a jumbo loan which is now available. I wanted to know if my situation fit. I was particularly interested in the feature that no MIP is required. It took awhile to get a call back on some messages I received. The person who wound up responding to me did a good job of explaining things.

It took longer than expected, but the people that worked with me were professional and amazing. Didn't realize it would take a year later to get the balance of the funds, that is the biggest problem I have with it.

The people I dealt with were fantastic. The actual reverse mortgage experience has not lived up to hype. It is probably because I live in a small rural town, because nothing has been what was told to me. Guess that is my fault, should of asked more questions. This process seems to be suited for large cities where houses are worth more, cause this hasn't helped me at all and now I'm stuck. But I'm sure that's my fault, always been told if it sounds too good to be true it usually is.

Your frontline people ie: Ryan **, Susana ** were the best and THEY are the reason any stars at all. Helpful - courteous - THEY are the best. Your behind the scenes people, the decision makers were absolutely the worst people I've dealt with in 60 years of dealing with humans. Their approach came across to me in such a way that made me believe they did not know what they were doing.

I was told I was going to get a certain amount of money. I did every requirement asked. It cost me money for some improvements. So I get in more debt and then after at least 4 months of working with you people never saying a word about my taxes if they were paid, they gave me about 1/50th of what I thought I was going to get. Was very upset and had to accept what they offered because now I was in more debt and people had to be paid. The money I was promised was $40,000. I received $1200.00. Very disappointed.

It was very easy process and taking with Nadine was fantastic. She was very informative and she walked me through the whole process. I would recommend AAG to anyone that was thinking on doing a reverse mortgage. Thanks for all your help Nadine.

The finance department delayed the loan funding believing I had not paid my property taxes, which was incorrect! Their delay caused me to miss the deadline to avoid paying the monthly mtg service fee! This is not acceptable!

I asked for an information kit so that I could learn more about reversed mortgage and AAG in particular. I rue the day I requested the information kit. I get at least one call from them every day (which I have learned not to answer) and sometimes more. For instance, I received 3 calls from them today. It took over a month to receive the information kit in the mail (it was supposed to come to my email). Since that time I am now receiving letters in the mail. AAG, if you read this LEAVE ME ALONE! If I decide to do a reversed mortgage it definitely will NOT be with you!

Here is a summary of my interactions with AAG. Sept 3 Mother-in-law died. Oct 6 Notice left at her house calling note. Oct 16 Called AAG Reverse Mortgage Department 866-654-0020. Oct 16 emailed requested information and asked for payoff amount. Oct 18 called AAG Reverse Mortgage Department 866-278-2008. Mary could not give me a payoff amount. She said she would research and call me with the information. No call. Oct 22 called AAG Reverse Mortgage Department 866-278-2008. Heather told me the system was down and she couldn’t answer any specific questions. Oct 24 called AAG Reverse Mortgage Department 866-278-2008. Linda told me system was down but gave me her extension number **. Oct 25 called AAG Reverse Mortgage Department 866-278-2008 and entered extension **. Recording said it was incorrect extension. Talked to Anjelica who told me system was down.

We just completed a Reverse Mortgage. We were told by the agent when we signed the closing documents nothing had changed. As one spouse was in the Hospital, it was hard to compare the quote to the closing docs, so we took their word. Well, we lost over $7,000 we were supposed to get from what we thought we were to get as the numbers in fact did change. So much for Trust at AAG. Our Settlement charges actually doubled from that quoted and our line of credit dropped $5,000. SO, never trust any AAG agent's word, always compare before you sign and stay away from AAG as it is not reputable in our case.

Tom was a big help getting through the Reverse Mortgage process. I was surprised at how long it took to complete the process and the amount of paperwork involved. Although I paid for the appraisal it took forever to obtain a copy of the document. Sure would be helpful if these three things could be improved.

Reverse Mortgage - Our experience with Josh **, Christine ** and your staff was nothing short of fantastic. All the information given and questions answered were superb. The entire process was very quick and thorough. Kind of hard to believe that everything was accomplished in about 6 weeks. Kudos to your staff and your company for a job well done.

Our experience was good, however, some of the requirements for proving and presenting finished items needing attention by the homeowner, could be streamlined to help speed the process along. There were some miscommunications that dragged things out too.

Excellent experience except for one thing that weird Asian appearing names showed on my credit reports as being names I go by and I was told it was impossible to track down which report/where that erroneous info. came from. Steve ** gave exceptional service, very quick and thorough responses to questions, very professional and knowledgeable. Except for that one disturbing thing the whole experience was very positive and I would recommend AAG and Steve to others.

I am not very good at writing things like this. All I can say is that everyone I talked to treated me with the utmost respect and were very eager to be helpful and friendly. I am glad that I decided to call AAG.

On the whole, it has been a relatively pleasant experience, thanks to the help of Bonnie **, my agent. The only thing I could fault you with is the lack of understanding with my credit report. With such a good rating, it is obvious that I pay my bills and pay them promptly. The credit reports lag in recording such is not my fault.

The entire staff at American Advisors Group made negotiating a reverse mortgage a pleasure. In today's world we're all too accustomed to company's over promising and under delivering. AAG delivers on their commitment to their clients with professional, competent financial services. Everyone at AAG we encountered was knowledgeable, patient and most of all helpful. I've made mortgage application six times prior to my current experience with AAG. These were all time consuming and frustrating. Not so with AAG, they made this a "painless" process. Our reverse mortgage professional, Michael McDonald guided us through the process seamlessly. He kept us up to date on the steps throughout the process. I can't tell you how much that meant to my wife and I. Great company, Professional Staff and A Pleasure to Work With!!! I would highly recommend American Advisors Group to anyone seeking a reverse mortgage.

Our experience with James ** was just about perfect. He is knowledgeable, accommodating, excellent at answering questions and explaining things. James was always there for us, and responded to phone calls promptly. He is patient and very kind. He facilitated the process enormously and even found ways to save us money. James is an amazing asset to AAG.

I spent tooo many hours on the phone for this loan but do appreciate it.

I helped to guide my 96 year old aunt, Theresa ** through the process. During the process, I worked very closely with Tim - he was the MOST patient representative I have ever worked with. He guided me through every aspect so that I was able to assist my aunt. I am happy to share my experience with him/AAG with anyone who may be asking for a testimonial!

AAG was very easy to work with and always answered my questions in a timely manner. From the Loan Officer, Mario ** to the Loan Processor, Tabatha **. They made the process easy to understand. I would highly recommend them to a friend. They really cared about me and what I needed to make this work for me.

We had a very good experience with AAG and George. He was always available when we had questions and concerns. He would always call to let us know what the next step would be in our process and how things were going. I felt the whole process was done quickly and thoroughly. I felt he made me very comfortable with a new process we were not familiar with.

Very smooth transaction. Everyone involved was friendly and professional. Felt like they went out of their way to help me get the money I needed with the least amount of inconvenience to me. At 86 I appreciate the help.

The people at AAG were very helpful in our decision to apply for our reverse mortgage and were there for us all the way through the process. I recommend AAG for anyone considering a reverse mortgage. Great service.

The folks in California told me funds could be disbursed with either a check or a wire transfer. The folks in Michigan have added a third alternative: an ACH Transfer. Perhaps the folks in California and the folks in Michigan should get together. ☺☺☺☺

David ** was very knowledgeable and explained the program extensively and showed me that it is the best decision for me. He made it flow through the process smoothly and took less time than anticipated.

The experience with my loan officer William ** and processor Natasha were great. Bill kept me up to date on the process. The experience with underwriting was awful! They almost seemed like this was their first loan. Every week I had to provide them with redundant income verification paperwork. Almost felt like I was lying to them about income and other loan information. It would have been much easier and less stressful if they provided a checklist of required documentation which I would have expected and provided, as opposed to the piecemeal approach I went through. I am thrilled to have had finally got the loan which I really needed but the process could have been a lot smoother!

I had the pleasure of working with Mike **... He was very professional, informative, and basically a nice all around person... Always there to answer my questions...very personable. I feel he will always be there for my husband and me. Thank you, Mike.

Recently I did a Reverse Mortgage done with AAG. My advisor was excellent and extremely helpful. During the process, all the different departments that aided me were extremely knowledgeable and helpful throughout the process, I can't thank them all enough.

It was a pleasure to work with David ** and Maria **, they made the process of getting a Reverse Mortgage extremely easier. David was always on time with our weekly telephone appointments and was open to me emailing him with questions, clarification of items we discussed. He didn't force me to make a decision, and explained my options, so that I could understand them. After the approval/signature process was done he mentioned to me that if I had any questions at all I should contact him and if he couldn't answer them he would direct me to the proper department to get my answer.

My experience going through this process was one of ease; although long. Everyone with whom I worked was pleasant and so very helpful. From Michael **'s and everyone else, I couldn’t be more pleased with the support and guidance I received. I was a complete novice with this process, but the AAG staff made it all so easy and painless. Thank you all very much!

Read AAG reviews and they are excellent so called and couldn't be happier. They handled everything in a very helpful manner and I truly enjoyed working with Mike **. He was on top of it at every step of the way and made many helpful and needed recommendations. Thank you AAG. Excellent professional, friendly and extremely helpful team.

I shopped 3 companies. I got 3 proposals. Then I picked a company in my neighborhood I wanted meetings in person. I then dropped them went back to AAG and they were great. They worked great with me even though I dropped them. I had Nishli **. She was one of the nicest person I ever talked to. Both smart and kind and patient. We will never forget her. Especially when I see Tommy **; thanks Nishli.

Lorainne ** was an excellent representative of AAG. She went out of the way for us. She was well prepared in all aspects of the process and accessible for our questions. She made the process simple and easy for us. Lorraine is an asset to aag and we feel very fortunate to have her as our representative.

My experience regarding the reverse mortgage I applied for on behalf of my mother, Ana ** was excellent. Thanks to Glenn ** who assisted us in every way possible since my time was very limited given I work full time and at nights and weekends I take care of my mom. He went beyond his call of duty and explained every detail to me in a very professional manner yet understandable. He was also accessible to me if I had any concerns. I would highly recommend to anybody to use AAG for their reverse mortgage needs.

I will be very fair when I tell you AAG cost us thousands of dollars! David ** and an agent, I cannot remember her name, were late in getting the paperwork to us and the law changed before it was straightened out. A lawyer was suppose to be at our house the night before the law changed and never showed up because they did not get the paperwork. Thanks to Rene ** it was eventually resolved but not until it had cost us a bunch of money. We were also told that we might get some monetary consideration at the end for the loss but we didn't. Again, thank you Rene **.

AWESOME!! From start to finish, everything was first rate. The entire experience went very smoothly. I would and have recommended AAG to anyone I know or meet, who is in the market for a reverse mortgage. I would like to thank AAG & everyone involved.

My agent John ** did an excellent job of explaining the details of the process. The process itself was relatively simple although there is a massive amount of paperwork. In my opinion, the only negative is the total amount of fees that are charged.

The entire process went very smoothly. I appreciate Dawn's patience and persistence in helping me get all the necessary documents. Steve and Dawn were very good at answering my questions and moving the process along.

Mr. ** you were very professional and always available to assist me with my reverse mortgage with courtesy and kindness. If I needed any explanation with my loan, you were patient and made sure I fully understood your reply. It was a pleasure to work with you and a comfort knowing you would be there to assist me in this endeavor. I would highly recommend AAG and you, Mr. **, to anyone interested in obtaining a reverse mortgage. I appreciated the assurance you gave me throughout the whole time working with me and lifting the heavy burden I was carrying at the time I contacted you for assistance. Thank you very much for all your help and advice you gave me step by step. You were very informative at all levels of my loan.

Reverse Mortgage - We were told by two different people that visited our home that we would receive $42,000. We got $2000.00 and were told that is all. I was informed that we were told that you would only be paying off the Mortgage. We were not informed of this until we got the $2000.00. Our home was estimated to be $104,000.00. What happened to the other $60,000.00 after the $42,000 was paid to Chase. I will never ever believe anything you tell me ever again. I am extremely dissatisfied with your company and will not recommend anybody else to do this.

My experience with AAG staff very helpful in every way possible. I was most comfortable working with Roxanne **. She kept me up to date on my progress weekly, could not thank her enough for all her work.

I was treated with the utmost respect. All my questions were answered and re-answered even when I would forget that I had asked before. Candace ** was wonderful to me and I was grateful for her honesty and help during this process, which really went rather quickly without too many stalls. Pedro ** was also excellent in his attitude to me and treated me very fairly. Thank you for helping me have control over my home equity.

Things went smoothly, I enjoyed working with Mike ** and Katherine **. I received my first payment faster than I was expecting. Everything was quick and very professional. Would give AAG an A rating.

My wife and I are within a year of retirement. Both of us are self employed. ALL of our bills are either paid off or up to date. Credit scores over 700, my company Dunn & Bradstreet rating is over 80. AAG just had my house appraised at $460K and I owe $165K (mortgage & equity loans) as part of a reverse mortgage application by us. I am wishing to borrow slightly larger than what is owed; still way less than 50% of the appraisal value. What this means to us is that I'll will outlay less (appx 2/3 rds) on a month basis than we presently are (and next year on social security).

I must admit, It wasn't easy working with me and I apologize sincerely on that issue. Lara was patient with me in all my frustration trying to comply with the required requested information. The biggest problem for me was trying to comply with what was needed at the same time trying to recover from major surgery done May 30th. But Lara stuck with me like a true professional that she is. We eventually reached the end of the process and was very happy to see the results of her gallant efforts for me and my wife to succeed in securing this reverse mortgage. I realize many people on your staff worked together to make this happen. My wife and I want to thank all of you from the bottom of our hearts for this professional journey for a better life. God Bless you all.

Our experience and time spent with AAG was good. Candice was the one who made this process so quick and easy... Candice ** you were always so pleasant and helpful with every phone call. Thank you to you and also your team.

Our experience with AAG and securing a reverse mortgage was a long and drawn out procedure, mostly due to our needing to upgrade and/or repair various things around the home. I have to commend Vincent for his total support in helping us to achieve this. He never quit on us and believed that we could get it all completed. He treated us with respect and we totally appreciated that. The processing people at times left a little to be desired. It wasn't until the loan was assigned to the last processor (and I apologize that I do not remember her name) that things finally came together. She took the bull by the horns (so to speak) and went above and beyond to get this wrapped up and done. Because of Vincent's help and attitude I would recommend AAG to anybody interested in getting a reverse mortgage.

I have had numerous problems along the way getting AAG to resolve this claim including receiving checks that had to go back to AAG because the payee would not accept the check. Primarily I receive different instructions with each conversation I have with them. We are at the final 25% of funding for the repairs. Prior to todays conversation, I was told that once 75% of the work is completed, call in to arrange for an inspection and once verified, the remaining funds would be released to finish the repairs.

A few minor required delays re processing and finalizing the loan but: Absolutely great communication and customer service with my loan officer Mario **. He ALWAYS kept me informed and returned my calls promptly. All of my questions were answered with a thoughtful and courteous attitude. Overall a very positive experience.

Everyone at AAG were super nice and cordial to me. They helped get my reverse mortgage done quick and walked me through everything from what I needed to know and what I needed to do to accomplish getting the type of loan that was just right for me.

My loan officer, John **, was extremely competent and knew just how to speak to me so that I would listen and hear what he was saying! Throughout all the obstacles that we experienced, he found a way to keep me thinking positive and to believe in this "new vision" that we had created for my life. I believe that I made a decision that is right for me and would tell my peers that and explain why. I look forward to enjoying this new freedom!

Roxan ** did a great job on our loan. She was very pleasant and efficient while working on our Reverse Mortgage mortgage request. Highly recommend her and your firm. Everyone that we dealt with was a pleasure.

Applying for reverse mtg. was our last choice. We were very skeptical. Once the process began when Charlie **, my agent, spoke with me, our skepticism began to fade. He answered every concern we had. We endured the “paperwork” which was based on factual info. Patience prevailed. All AAG reps were patient & very helpful. Soon - three months - later we were given the amount we requested. Small is fine. Have patience, follow directions & you will achieve your goal. Thank you AAG for your patience. We are very pleased to recommend you.

My overall experience with the service provided by Joe **, my reverse mortgage advisor, was outstanding in every way. He gave me a comprehensive and detailed explanation of all the aspects of the reverse mortgage program, answering all my questions and always returned phone calls in a timely way. He stayed in touch regularly and frequently on progress and how things were proceeding, always courteous and helpful. I am extremely pleased how everything worked out and am grateful and appreciative to the American Advisors Group and to Joe for helping me obtain the reverse mortgage.

AAG did an excellent job of guiding us through the process, suggesting who else to seek to clarify any questions about a reverse mortgage and then stepping us through the process. Follow up was excellent, I would (and have) highly recommended AAG to others.

Heather ** provided top drawer advise and care throughout the lengthy process. She was patient, caring, focused, and able to respond to all questions and concerns. AAG is fortunate to have Ms. ** as a professional representative. Thank You HEATHER!

From my first phone call to the completion of my reverse mortgage everyone I was in contact with was extremely knowledgeable and helpful. Five stars (*****) to James **. His knowledge and understanding through the whole process was priceless. From the many questions he answered to the follow up phone calls he made to keep us updated was really appreciated.

Very helpful over a long time period! My only concern was just before closing I found out that the taxes, which were included in the loan for life, was way too much, about 2,200 per year to much times 13yrs. That delays us getting this money which is a very big concern to us!!!

I emailed them requesting information on a reverse mortgage and must have given them my cell number. Shortly after I start getting like 15 calls a minute from them, even after calling them and asking to be removed. They just laugh and hang up! Their number call from is: 949-751-4598. They will robocall you to death! Lucky I have AT&T and they have "Call Protect" to stop these robocalls.

Good experience. Nice follow up from Sean and Nora. The reverse mortgage accomplished what we wanted to do. William the notary gentleman was great... he took his time with us and explained what the pages meant as we went along. The only recommendation to you is that you make sure we are contacted in plenty of time for the closing. For whatever reason we only knew about the closing on the same day, and we had already scheduled our day. We ended up closing from 9 p.m. to midnight because the dated closing papers had to be signed that same day or we would be penalized. Overall, it was a good experience and we thank you.

I certainly would recommend AAG to a friend who was; like myself; looking for a way to make ends meet if they retired. Terry and all the other people at AAG that worked my account were very clear and helpful. I want to thank them all for helping me navigate this uncharted territory.

Robert, Thank you for working with me every step of the way to obtain the reverse mortgage from AAG. This unlocks the locked up equity in my home and is helping me balance my budget on my low, fixed, retirement income and to do things I wanted to do at my current age of 77 years. This FHA Insured loan program is a winner and all of your efforts are greatly appreciated. Have a great summer, I know I will.

Both Ryan ** and Daniela ** were extremely helpful in completing the Reverse Mortgage on my mother's house. There were a few setbacks and much follow through in order to complete the transaction. At the end we needed a little help from Jeff ** to get it finished on time, but we are grateful that everything got correctly finished on time to take care of my mother.

I found AAG to be informative and was able to walk us through a life difficult decision and see the positive and negatives of a refi. I had concerns that were answered and explained in a way that made me feel comfortable about the decision. Thanks AAG.

It has been a wonderful experience. With all the bumps we encountered along the way, everyone was there to assist and encourage me. We cleared thing up and finalized everything faster than I imagined. I would recommend your company to anyone who is thinking about a reverse mortgage. Tell you everything, are very friendly and keep you up to date and well informed on the status.

Charlie was the key to making this whole process so simple. He was very professional and would not hesitate to recommend him or the firm to my family or friends. Thank you Charlie for all your help and making this so painless.

I was very pleased the way that Mr. ** led me through the process. He made sure that I was always updated and understood where we were in the process. In fact, everything was handled in a timely manner. I would recommend anyone that is interested in Reverse Mortgage go with AAG.

Our experience with AAG throughout the entire process was excellent. We felt that everyone we dealt with was professional and very courteous. All the people we talked with treated us very nicely. We would recommend AAG to anyone we know.

This process was relatively smooth as I had great guidance from AAG in what would happen, when, and how. I'd highly recommend this company for a reverse mortgage. It takes a while but worth the time!

Very enjoyable experience. Was not hard to do at all. All the people we worked with were true professionals and did an outstanding job of explaining everything. My only concern with the process was the fees that are involved which were all explained fully but still seemed to be a bit much. Overall a great experience.

AAG and Ashley ** in particular made our experience with AAG very and with minimal stress. She was concerning and answered all the our questions/concerns and monitored the process from beginning to end. Very easy to talk with and personable. Would highly recommend AAG and their staff.

Our experience was very satisfactory thus far. Hopefully this will continue over the years. The only complaint we have is with a third party (Title Search Co.). They had us mixed with other Linda **. Other than that again we are extremely happy with the process.

Thought long and hard about doing this but in the near future it will need extra cash. Whole process was fairly easy, I just collected documents needed and the rest was like a regular mortgage, lots of paperwork to sign. The only hard pill to swallow were the closing costs, $10000 for HUD Mortgage Insurance and about $11000 for closing costs. So for $21000.00 I have peace of mind til the end of my days, Hard to put a price on that! My Agent was Evelyn **, a very nice and knowledgeable Lady. My advice - Go for it!

Everyone I spoke with or dealt with did a great job. My only problem with the process was when I would be told only one more thing would be needed and I would have to send several more things. Seems like too many things were required but overall it was a good experience.

I’m not writing this to scare you away from a reverse mortgage but to share our experience using AAG. We hope other families can get something positive out of the Hell we endured from AAG. We started the loan process with another company but I became a little nervous when they wouldn’t disclose their investors or where the funding was from. I went with AAG because they were supposedly the #1 company (so they say) and offered a better deal but we ended up with one that was way worse. It was supposed to be a quick and easy 15 day turnaround loan process since we already put together all the loan docs needed with the previous company which met the FHA guidelines for approval. The appraisal and terms of the loan needed to be completed to fund the loan. I was told by my advisor (who I had to train how to do his job and that’s no lie) that it would be painless so don’t worry they would take good care of us.

Could not be more pleased with the entire process. By the end of the second conversation with Adrena ** I was sure this was what I needed to do. She convinced me to read the material and watch the video and having done so she walked me through the process. She made herself available every step of the way, answered questions and took care of several problems along the way. Cannot say enough about her effort to make sure that we were taken care of. Thank you Adrena, you are truly a major asset to AAG.

Excellent service from my advisor, Jason **. If Jason didn't know the answer to any of my questions during the process he would find out and quickly get back to me. All in all, AAG does an excellent job of thoroughly investigating the borrower and explaining a rather complicated loan process.

Our agent Manuel ** was very good, he kept us informed either by phone, e-mail or mail. I would rather have been able to go into an office to do paperwork and have things explained to us. When we had the Notary lady come one night, it was a bit overwhelming. I couldn't believe how many papers there were to sign. It was virtually impossible to be able to read all of the papers thoroughly.

From the very first contact with our loan officer on the phone our experience with AAG has been informative and supportive. Bonnie and Ed took us through the steps on what paperwork was needed and helped us go through this process painlessly.

Working with Josh ** - I was very pleased with my loan officer, Josh ** who always seem to have the right answers for my questions. Everything he told me from day one was correct. The process was very simple except for all the paperwork I had to sign. Good luck in the future to Josh.

questions. They also completely explained in a manner in which we could understand. We would definitely guide our family and friends to call AAG for any reverse mortgage interest.

AAG reverse mortgage - not in your best interest - they foreclose when (in their opinion) you're not able to keep your property maintained - and as you get older, maintaining your property becomes harder (and more expensive). AAG foreclosed on my dad when they declared the property was not properly maintained. Dad covered the taxes, covered the insurance, did what he needed to do like he was supposed to do. But AAG declared the property (their property, by the way) not kept up. They foreclosed. The house went to auction at the county courthouse. A house flipper bought it with cash.

Lance ** was the loan officer I dealt with and was extremely professional and exceptionally polite. Only issues was pertaining to some documents that were required last minute before closing (through another person), but when Lance got involved the problems were solved. Great job Lance!

For the most part, the experience with completing my reverse mortgage was great. The only recommendation I'd make is to improve communication. In the beginning the communication was great. Greg let me know what was happening and what was about to happen. Further down the line, though, it wasn't clear to me what was happening. After the appraisal, for example, I wasn't sure how the estimates were affected since the appraisal was somewhat lower than the original estimate. I asked for an updated Good Faith Estimate but didn't receive one until the day we were to sign the closing papers.

AAG staff great! Felt like they became part of my family! We had one problem, we had to go through 2 separate appraisals. The second appraisal was $21,000.00 higher than first and was more accurate to the sale prices around us last few years.

Dealing with Chris ** and Joseph ** was a pleasure. Both were pleasant, courteous and knowledgeable and kept us fully aware of the progress of the transaction at all times. It is necessarily a tedious procedure, but they made it as pleasant as possible.

Angie is truly an excellent agent. She is very knowledgeable about the product that she is selling. It is a delight to work with a person that knows and presents the details of her product. We were kept inform at all times of the status and the progress of the project.

I never realised how much work went into obtaining a reverse mortgage. I would like to thank Allen ** and Christina ** for their help, they were very helpful and professional. Thank you so very much. Looking forward to future contact if needed.

My husband and I were extremely pleased with our dealings with AAG. Our contact person did everything exactly like he said and followed up with us on a weekly basis. Every other person we dealt with was just as efficient and accommodating. The entire process was easy and rewarding and we had no complaints whatsoever.

Nick was a joy to work with. I have worked around a lot of people during my lifetime and I can tell you it was a pleasure working with him. He answered every questions I had and if he didn't know he would find out. Returned phone calls promptly.

Merrie and I wanted to express our Thanks to you Gavin for the way you have managed this. In the beginning my wife was very uneasy about a RM and after that initial conversation you answered all her concerns and mine. Your professional knowledge is great. I also appreciated the way you were always there to take my calls. You are to be Highly Commended. #Seamless :)

Overall, I was pleased with the experience. I worked with Robyn **, and found her to be very helpful and a great resource person. We did hit a few bumps along the way, but in talking with her, she was able to satisfy any major concerns I had. It gives me a degree of comfort to know that I now have a guaranteed source of additional income, should I need it, in the event of some unforeseen major expense.

Enjoyed talking with Nadine **. She is easy to talk with. That is the one thing I enjoyed the most! The processing was delayed due to the holidays and the repairs were delayed a little due to the winter weather. But, Robert was helpful working with me once he saw the processing had been delayed. So, I am very happy with the outcome. I may not have qualified for the reverse mortgage program without Nadine's attention to detail and her timely helpfulness walking me through the application process.

The only reason I gave 4 instead of 5 stars is because of the length of time it took to complete the paperwork/review and close. And I think AAG should give their local notaries more than 18 hours notice. My agent, Mario ** was excellent: well informed, helpful and quick to respond.

The agent that helped us secure the reverse mortgage was available to talk with me. I was able to leave messages or email pictures of family member whose signature we needed. Very helpful. Unfortunately the loan was stuck with the holidays of Christmas and New Years. Thank you AAG. Even though the total amount was less than expected it is all good.

We are pleased to have worked with Gregory ** and Deanna ** in securing the loan for Lorraine... I know a lot of others also helped with this endeavor and it was appreciated. Greg was very thorough, and encouraging, and Deanna very precise and both were a pleasure to work with them. My hat is off to AAG. Thanks again.

We had a great experience with James ** who started the process with us and was always available to answer any questions or concerns we may have. When we were turned over to Brandi, the experience became frustrating in the extreme. She seemed to expect us to know the process and didn’t seem to have an understanding of what was needed. Process became very piecemeal. Thankful we had James to talk us off the ledge.

The process took longer than my original Reverse. Paperwork was requested and supplied but repeat requests for additional info was frustrating but had already been supplied. Some of the hold up could have been avoided if the person handling the paperwork could have told me unless water heater got the second strap the loan would not close. I had previously sent a note about this.

Good Reviews and Bad Reviews however, Honesty and Integrity are vital especially when you are required to provide extremely sensitive financial information. AAG fails miserably, misinforming and deceiving the Applicant, Real Estate Companies, Escrow Officer, and FHA Appraiser throughout the loan process, which did not successfully conclude in spite of written and oral communications to the contrary. The following will provide details and specifics associated with my personal experience:

The last advisor was great. The previous one not so much. My experience was long 10+ months from the time I started and had check in hand. My experience was terrible in the fact that sending an email or making a call was grueling because it would take days or week for an answer. A lot of the time you had to do it twice. For a large company with their reputation is the reason I chose them but was very very disappointed.

Overall I was pleased how things went, I just feel like it took to long to complete the Reverse, seems like there was always an issue with something. But the loan office was great and so was the underwriter on keeping me updated on everything.

Tom ** & Rhonda ** were very helpful throughout the process. I have little patience with paperwork but they helped to get me through the process. Rhonda has an excellent telephone voice. This was important to me since I have hearing difficulty which is not fully corrected with aides.

Everything with our transaction was as expected. The staff, Francisco ** and Matthew ** made the process as best and as pleasant as possible. However, it will be the long term and future relationship with AAG that will count because I know we will have future questions and concerns down the line. But so far, AAG has been excellent and I would highly recommend them.

My mother has been dealing with AAG for over 10 months trying to secure a reverse mortgage. Every time she gets everything they need to process...something else comes up and then they need more and more information! She is now wondering if this is all a scam of some sort! If anyone is trying to secure something like this...beware...it could take forever. If you ever do get approved no one seems to know how to really do this.

I'm satisfied with AAG. Most of the members were very helpful and responded quickly to my questions BUT ONE member just won't answer my questions. Not sure why but it's over now. Some of the paperwork AAG needed shouldn't have been needed but I complied with their requests but it's over now!

This was quite a learning process. My counselor was extremely informative and called every week for a progress update. He was always available to take my calls or returned them in a timely manner. The first part of the application was smooth. It wasn't until the last month that issues occurred which pushed back my closing. The issues were eventually corrected.

Requested a very important withdrawal and needed it by the stated 5-day window. 5th day and no monies AND their office is closed today (Friday). Rep assured me it would be sent via ETF and did not happen. This cost me thousands of dollars. Once they have you - they really don't care - BEWARE.

Had a bad start with agent named Sean. He had a very condescending attitude. However after Tanner ** took over the ball got rolling. There have been a few glitches along the way such as my phone number was incorrectly entered in profile which caused major delay in the appraisal process. I have never experienced a mortgage loan that has taken this long. It has been very stressful. In fact I am still waiting for the final payoffs at this time a week after final closing date.

Extremely happy with the level of communication and upfront information given to me. Everything was explained in detail before it happened. Nicholas **, our contact, was extremely helpful. I would recommend AAG and Nicholas to my friends.

My experience dealing with AAG to date has been with Scott **. He has been friendly, courteous, knowledgeable, extremely helpful, and patiently kind enough to wait a considerable time while I made up my mind about a reverse mortgage. He was excellent with follow-through on providing information and follow-up whenever I needed to furnish info to him. I would highly recommend dealing with Scott if you are considering a reverse mortgage with AAG.

My finances took a drastic turn for the worse and I came to realize my best asset (100% equity on my home) was my way out. I researched home equity lines of credit, credit reconciliation companies, bankruptcy options and reverse mortgages. When it became obvious that the reverse was best suited for me to honor my financial obligations and still enter my senior years with some security, I set about researching several reverse mortgage companies. I chose AAG and soon learned I could not have made a better choice.

My husband and I live in a very nice manufactured home on a little over an acre. Because of my anticipated medical expenses, we felt very pressured to find a way to pay the bills. We were helped immensely by Robert at AAG. He patiently explained the process of getting a reverse mortgage loan and we decided that would benefit us. It took four months to complete. This was very stressful for us, sometimes we felt that the loan wasn't going to go through. The appraisal was a bit of a nightmare, and the underwriting didn't send the necessary paperwork for the foundation inspection. Finally it all came together, and we thankfully have our bills paid and are in the process of repairing a few things (like tires on vehicles). The idea of the reverse mortgage is an excellent one for seniors. I am thankful it finally happened for us.

DEBI ** DESERVES a PROMOTION! With all the delays and frustrations satisfying H.U.D. I was getting very frustrated with the process becoming so slow I was beginning to feel ill. Debi was so confident and compassionate she brought me back from feeling too much stress to Sheer Relief! I want to publicly Thank Her for Her Relentless and Tenacious Work Ethics! Thanks Again Debi **. GIVE HER a PROMOTION!

Our contact with AAG especially Kellie and her assistants has been more than we could hope. Questions were answered promptly and professionally... We feel so much better about our financial situation.

I had a pleasant experience with everyone involved with this mortgage, especially Debbie **. She was friendly and helpful in all areas. Other people involved with this loan were friendly and respectful with my needs. Thank you all for this pleasant experience.

The response on their end was very slow process, three months! I expected more from appraisal but, was a low ball amount but, I qualified. The only Rush was when Notary arrived with paperwork to be signed! I reviewed closing cost's, seemed high at $9k, I discussed with AAG contact, it was explained at that time. This was how it was to go through too final signage per my contact! After all was complete on their end, I was approved! I expected notary within days. When She arrived was in hurry, she sorted papers to be signed and notarized. I asked if there were any additions to discuss, Her reply was, No!

My husband and I try to get a reverse mortgage with AAG, spent two months getting all our information together and having our home appraise. Then they come back with that FHA does not allow Condos for reverse mortgage. It's really not fair that only townhomes and houses qualify for reverse mortgage, and not condos. Very dissatisfied with how AAG handle our situation. The person we worked with was Carol **.

Our experience was fine. Our "go-to" person was the best and very attentive to our wants and needs. The people that were sent to help complete the process were very nice also. Good experience.

We had a slow start which made the process longer. Once everything was completed then the last month went quickly. My Agent that worked with me was so patient and thoughtful which completed all the information needed. All the people I spoke to also were so kind and helpful. But Terry ** was the best Agent a customer could have. He worked so hard in helping me complete and find all the information I needed. Thank you Terry. Yes I would recommend AAG to a friend or family member.

I say this because when you first speak to AAG it all sounds good. They neglected to tell me that I would have to pay $150.00 for a counseling fee (required) and $400.00 (required) for an appraisal of my property. They said that would be my only out of pocket expenses. Wrong. I did not have straps on my water heater and had to buy them and have them installed and the appraiser had to come back out and take a picture in order to proceed. Nobody told me that this charge of $175.00 would be tacked onto my reverse mortgage loan. Communication is poor. As you progress through the process. The latest is I was supposed to have money from my line of credit, I recommend this to all, it earns 5%, on 10/23. Never got it. Took 3 days for AAG to respond to my phone calls and emails.

We initially were very pleased with Adam **'s sales process. He explained everything in detail and we had all of the documentation required (so we thought). Adam ** is a liar. Flat out. He should he stricken off of President's Club. Our home is paid off and we have had to use our credit cards and cash/investments to pay for cancer treatment. When we started this process, we still had cash reserves plus monthly royalty payments from gas income, Social Security and my husband's income. We were told that all of this would be 'A-OK and Fine!'. Lie. After 4 months of the 'back and forth game' about gas royalty payments, the appraisal expired and they stopped returning telephone calls and emails. We were 'conditionally approved' 2 months ago and fulfilled the document requests for this condition.

It was a pleasure working with Harvey **. He did his best to keep things rolling along and he was always responsible, respectful and humorous. The only problem I had was the long delay before October 2 because so many people were trying to get in before the reverse mortgage regulations changed. It meant waiting around a week and a half for something that should have taken a couple of days. Aside from a few delays during the two-month process, I was very happy with my experience and I'm thrilled I now have a reverse mortgage. Thank you.

The agent for this company (Gayle **) was wonderful to deal with. She was there each step of the way. She was careful to explain things in an easily understood way and was reassuring and helpful about paperwork and documents needed. She phoned and e-mailed at junctures and each correspondence was helpful and reassuring about the process.

I was fully advised on the details of a Reverse Mortgage and how it would be helpful to me. The process was thorough, and timely in moving from step to step. The personnel were pleasant and helpful... comfortable to deal with. I would recommend AAG to others.

I am very happy with the outcome of my reverse mortgage. My loan officer, Michael **, was extremely helpful in answering any questions/concerns I had and very prompt in returning phone calls. He continually kept me apprised of the progress of the loan from beginning to end. I would highly recommend him and American Advisors Group.

We were able to contact AAG easily and got ball rolling that day. We were kept abreast of all aspects of the process. Only problem was not getting a list of needed documents so had to do that part piecemeal which took longer than normal. Still, worked out well and received funds. Began process in early June and had funds at end of August. It was worth the effort and appreciated Ms. ** assistance.

My primary problem was lack of communication with the person named Michelle who was in charge of processing the loan. She gave me a phone number which she insisted would reach her directly but which was always attached directly either to a fax machine or computer not to a person. Additionally, I was asked repeatedly for duplicate copies of information such as income proof, SSA information, bank records which always seemed to get 'lost". Had it not been for the work of Ms. ** and her boss this loan would still be lost in processing. Lastly, there was a serious difference in the initial sum of money suggested I would receive the first yr and what I received even though the appraisal was higher than first estimated.

My advisor was very knowledgeable and if had to find out the answer to a question he was not sure of he would take the time to find it and call me back with the answer. He would always return my calls and was very friendly. I am very satisfied with my experience dealing with AAG.

Customer service was extremely very professional especially Shaunee **, want to really thank her for her help throughout all the process. She was very thorough explaining all the steps and always updating us on the status of our application. We did have an overall excellent experience with AAG in our reverse mortgage loan.

I got what I wanted - no more mortgage payments, but the process was daunting. I started out the first week of June and just finished up the first week of October. There was a definite breakdown in communication several times. I was told no more mortgage payments in August, but when I kept checking my mortgage acct, it wasn't changing to 0. My payment for Sept. was due. When I called my loan officer, he said the underwriters had pulled the loan, but he did not inform me. The signing had to be done over & he told me that I would not be charged for a resign since what happened wasn't my fault.

The entire team was informative, courteous, and knowledgeable in every area of my concerns. During the past year or so, I have had some doubts about Reverse Mortgages. I chose Adjustable, rather than Fixed Sum. That works best for me. I now have a better cash flow.

We received prompt and professional service from AAG as soon as we contacted them about our interest in doing a reverse mortgage. All contact was personal and informative and we were walked through the process every step of the way. We are happy with our decision to go with this company for our future retirement needs!

There are a lot of reviews about how great and easy it was to get into a reverse mortgage but not about those who are trying to get out. My parents were talked into a reverse mortgage thinking it would help them save on their retirement income. They had plans to move from their house in a few years and told this to their representative. They were given false information about how the interest would work and soon found they were losing $1000 a month just in interest.

We were very pleased with the services rendered by AAG. Process was lengthy, however, understood due to the amount of guidelines that had to be followed. Felt that they were honest in their answers to questions. Thank you for your services. Think we filed at right time for we understand there will be some changes that may not be beneficial to us.

Thank you, the agent that I worked with was so good, I'd use him again in a minute. He kept me informed throughout the whole process. He called me weekly to keep me updated on my journey. I would, and am recommending AAG to all I know about reverse mortgage with AAG. AAG is a company that I trust with my future.

Mr Anthony ** handled my mortgage with AAG. He was excellent in every way. Very knowledgeable and answered all my questions easily and completely. I feel I have made a good friend and couldn't be happier with the entire transaction.

Other than the failure to fully inform me as to how long it would take to fund my loan once it had been "approved," I have no complaints. That, of course, assumes that the info I was given on my ability to repay the loan which was required to be funded at the closing and the % "increase" on the amounts which I don't borrow is true.

The overall process of completing the reverse mortgage loan was complicated by the constant lack of information provided about FHA requirements. If one assumes that the applicant has been in their home for several years and that FHA requirements have changed over the years it is likely that there will be compliance problems in the home. If a simple overview of the current requirements was provided to the applicant as part of the pre-application packet then it would be possible to avoid compliance problems that would be found during the appraisal process.

We were so very happy to have been lucky enough to have Suzanne help us through the whole process. Suzanne was always patient with us and explained things to us often more than once. She responded to our e-mail messages very quickly which surprised us. She made us feel we were her only client. I'm so happy to have an opportunity to share our experience.

Ron was concise and informative concerning all matters and personable in his presentation. He explained in detail the process and along with Erica were prompt and courteous in relaying critical information and documents.

Aside from the fact that the process took over 4 months, I was really taken aback by the careless and nonchalant way in which all my highly personal and confidential information was handled. There were numerous instances where I questioned the need for such information, and the general answer was it's an FHA requirement. Very happy that the trauma is over. Hopefully, it will be worth it.

We could not be more pleased with our experience thus far with AAG. Our loan counselor, Claire, was always, friendly, upbeat, well-informed and excited for us to be doing business with AAG. She answered all of our questions, no matter how trivial and when she did not know the answer, she found out and called us back. AAG impressed us with professional courtesy throughout the process. We would recommend them to everyone considering a reverse mortgage!

I have to say that my husband & I are very happy to have gotten our reverse mortgage through AAG. From the first day I inquired about it we were helped through every step! Our go to person was Denise **. She worked very hard for us, and we are grateful for all her help. We would encourage anyone that qualifies to take advantage of the program.

I would like to thank Brittney for the great job she did for my wife and I. She was super and keep us up to date through the process. I hope you reward her for the job she does as she goes above and beyond. I feel I was treated fairly by your company so far. Thank you!

Everyone involved in the process from the first day to finalization of the process was exceptionally professional, courteous, informative and enthusiastic. Special thanks to Tim **, Dawn ** and Diane (notary).

I am very happy about my decision to go with a reverse mtg. And the people who helped me thru it, made me feel confident I made the right decision. Especially, David **, he was terrific. He helped me thru everything, explained everything so that I easily understood it, and even cleared up a phone problem I was having that was preventing communication between AAG and my phone line. In response to a message I left one day, he called me from his cell phone, from his car, on a Saturday morning, not even in the office. He made me feel like a relative that he was making sure got the best service. He is a very nice man. I am very happy and my mind is now much more at ease. Thank you.

I've been reading all the glowing reviews for AAG about the mortgage BUYING experience. Well, here's a review concerning what happens AFTER. My mother took out a reverse mortgage after my father died. She was buried in medical bills and was trying to pay them off, so she took out a mortgage on their home from a local bank. She got behind on that so took out a reverse mortgage to pay off that second mortgage. (All of this without my knowledge.) She passed away and as her personal representative I am left with this mess. I told AAG to take the house on the Deed in Lieu option and turned the keys over to them.

The reps handling my application were knowledgeable and patient even when I became skittish. Help was even available after the closing. Michael ** was very clear with answers to my questions. I am very comfortable with the results.

Overall the loan process was very good with a couple of minor exceptions. The number of trees lost in the processing of this loan. The document submission process needs to be better controlled and centrally located so the team does not end up misplacing some of the documents. Update the document list so all aspects of modern improvements are part of the list, ie Solar or other alternate energy.

It was a very smooth and easy process. The gentleman that worked with us was very helpful and always returned our calls and answered all our questions. The only drawback is you don't get all of the money up front.

I can't say enough about the great help Kristen was for me. She is always available and always helpful. She kept me informed of all the necessary paperwork and what to expect. You have a great employee! Thank you Kristen.

My new Reverse Mortgage! If there could be a way to make it easier to understand and acquire, I can't imagine it! All paperwork was either sent or brought to my home, knowledgeable people arrived to answer questions and/or explain the answers to the questions I should have thought of. And the first thing I knew, my bank account had acquired a lovely total! THANK YOU, AAG! You do it right!

From the first phone call to the last one I have nothing but praise for the agent and everybody involved in helping us get our loan. My phone calls were answered quickly by Nermeena and never left me questioning anything. We have the money promised and we are pleased.

The reverse mortgage through AAG has already become a life changer for me at 86 years of age. All my bills are paid off, I have a newer car, and I can finally afford to get the hearing aids I have wanted for years. The process was relatively smooth with just a couple of hiccups along the way but my mortgage consultant Alex was always there with the solution to make things work. This is definitely something senior homeowners should look into for the future. AAG is a great company to deal with on this type matter.

I was very pleased with the service I received from Susan and Tamara. Susan our first agent was very kind and understanding as was Tamara. The only problem is that there was a lot of duplicate forms for my 91 year old mother to signed which to me was a little extreme. Also there seems to be a miscommunication with areas of your company. For example we are still getting papers on insurance for the reverse mortgage which I was told does not pertain to our type of mortgage. I just think for the older customers you could make it a little easier on them understanding all these forms.

My experience was very positive except for the availability of a notary in my area. I found a notary myself because the notary that AAG contacted was 100 miles away and responded after we had already completed our transactions. Ms. ** answered all my concerns promptly. She was wonderful to deal with.

Kevin **, our mortgage loan originator, was wonderful. He was always there to answer our questions and, if necessary, to walk us through something we didn't understand. And even though we have our first loan installment, Kevin is still there if we need him. Btw, we love Tom Selleck. He's the reason my husband made that first phone call to AAG.

It was a positive experience thanks to AAG rep. Bob ** and his support staff. Other than it being a lengthy process with a mountain of paperwork (which I understand is necessary), I would be happy to recommend AAG, if anyone were to ask me.

I am extremely pleased with the loan process. Every aspect was professionally handled and the few problem we had were resolved quickly with minimal impact on the process. I was kept informed at all times on the status of my application.

I acquired a Home Equity Conversion Mortgage Line of Credit from AAG. I would never have known this was available so I could access my equity to have a new roof put on and pay off some credit cards. It is so much better than having that equity money just lie dormant.

My experience was shaped by the superb work of Alex **. Alex told me everything I needed to know and he answered all of my questions. He was always there for me by phone or e-mail. He told me in detail about all the things that would happen in the process. Thanks Alex.

Process started off fairly well, Candace ** handled things extremely well, all things in which she was involved went very smooth, it was once other people got involved that things got frustrating. The counseling session was a joke, total waste of $150, that they tried to get us to pay twice. As I said Candace was great and really knew her job, but others there seemed to be really confused. After our appraisal we were told to expect a UPS package which never came. We waited a Week, called Candace, she had to find out what happened and a few days later it arrived. A few days went by and I received a call wanting to know if we had filled out the papers in the package and returned them, again there were no papers just the appraisal. After this was taken care of we heard nothing for a while.

Our experience working with Scott ** was very satisfying. We had confidence in the whole process because everything was explained to us so that we could fully understand what we needed to do to accomplish this reverse mortgage and we fully understand what the future holds for us. Scott was very professional and at the same time friendly and encouraging every step of the way.

Loretta ** always helpful and responsive. Amount of paper excessive and unreal! Months required for completion, and now, weeks after closing, still do not have a final report of cash available... Although I have received last week information from your Service Department in Lansing Michigan. Withdrawal from line-of-credit requires a paper form; disappointed that it can not be done by telephone with direct deposit... Although there was something about a letter from my bank that would allow this. Too encumbering!

My wife and are very satisfied with the service we received from AAG. Cory ** who worked with us was very helpful and took care of any questions or concerns we had. We would recommend them to anyone interested in taking out a reverse mortgage. The whole process took about 2 months.

I had a great experience with AAG except when it came time for the check to be deposited. First, they put the wrong name on the deposit, and then the wrong bank, then finally after numerous telephone calls the same day, whoever was responsible finally got it right. Whoever is in charge of doing paperwork on making out the deposits and sending the information to the correct bank with the correct name should be retrained. She was also quite rude and talked to me as I was someone she wished had not called. Were I in charge she would be replaced with someone who enjoyed doing the right thing and making corrections that need to be made without a fuss.

I shopped around to various companies, and decided on AAG. My advisor, Michael **, was knowledgeable, professional, and extremely patient with my many questions as I shopped around. I happy with my decision.

It was a good experience and Dori ** was/is very well informed thus giving me accurate answers to my questions. My only question is a statement I received stating I had $836 available for draw and I don't understand why, when available, etc.

We were treated very professionally and thoughtfully. Working with Nathan ** was a pleasant experience. He communicated everything we needed to know or do in a very thorough way. All aspects of the reverse mortgage were explained very clearly and he offered suggestions throughout the process! Thank you, Nathan!

Right from the application straight through to the closing, Adrena kept me informed on what stage my loan was at. In this day and age it is rare to experience her degree of personal attention especially during a transaction done over the phone. Many thanks go out to Andrena **.

I asked many questions on many topics of Carol ** and they were answered. I kept asking for more time to make my decision on a Reverse Mortgage and she always said, “Of course. If you need to be sure this is what you have to do.” This time gave me more assurance I was doing the right thing.

The concept of a reverse mortgage was completely foreign to us until a few months ago when we decided to learn more, and ultimately chose AAG for this learning curve process. Fortunately, we were linked to Mr. George ** who in a very professional, yet patient and caring manner, educated us first answering any and all questions at any time, and then leading us through the maze of credit reports, documents, etc., etc... This was no small task given our original inherent hesitancy. We appreciated his obvious understanding, his attention to detail and due diligence, and clearly his attitude in general as he assisted us in making decisions necessary to the process. He is a significant reason why AAG is so successful in the reverse mortgage arena. Thank you George ** and AAG for an overall pleasant experience.

Jared ** was my representative and he was courteous, friendly, ever-helpful with any of my questions. I am thankful for everything that Jared did for me during this process guiding me along the way. I would highly recommend him to any of my friends.

My wife and I were, at first, very skeptical of the expense of obtaining a reverse mortgage. My Reverse Mortgage Professional was with me every step of the way explaining the answers to all my questions, of which I had many. The final results were a perfect fit for my situation. We received a lump sum which I used to pay off all my debt and at the same time have enough to put into savings for emergencies. We also receive a monthly payment that helps to improve our quality of life. I cannot thank my agent, Lynn **, enough for the personalized service that she gave me during the entire process.

I found the company to be professional and thorough. I enjoyed my AAG Representative Mark ** because he followed through to find the answers I sought. I also found Michelle ** to be professional and helpful.

AAG has been very helpful to us. We are both over 64 and raising a new family. We also have medical expenses and a mortgage on the house. Not what we expected. Fixed income, debt and child raising expenses (9 & 11). This will give us some breathing room until we can pay down the debts. Then we can concentrate on the mortgage, without fear of losing our home.

Interest has already been charged to the mortgage and cannot contact those with AAG that worked on the loan as they do not answer any email nor return any telephone call as to when this equity money will be sent electronically to our checking account. This question of when should not be that difficult to answer.

I would recommend AAG to anyone looking to do a Reverse Mortgage. Everyone at AAG was professional and informed. The entire experience was pretty much painless. The entire process, from first contact through loan closing, took about six weeks. This included application, property inspection and closing.

Our experience with AAG was positive... Our agent, Bill ** was helpful and responsive to our concerns and questions. The process did take longer than we expected but went smoothly. We would have no problem referring friends who are interested in a reverse mortgage.

Excellent experience and very helpful and responsive throughout the process of the AAG Reverse Mortgage. George explained everything so well and was responsive to any questions I had. Very Positive and would recommend to anyone considering a Reverse Mortgage. Thank you.

The people I worked with were very responsive to my questions. They did their best to get my paperwork ready for closing. The notary that was chosen was in a rush to finish this closing, and was dressed in shorts and a t-shirt. Unprofessional. Tim ** is the best at AAG. Thanks.

This service would be great for a person or family who does not have available funds to fix sudden problems or just relax for a while. Things can be thought over as to how to fix up or modernize your property without having to worry about another bill added to the ones you have already trying to pay back a bank loan. In my experience from the beginning AAG started off helping me understand the program. Every stage of the process I was introduced to very helpful and professional people who were very friendly from the gentleman who introduced himself and got me started, the Appraisers all the way down to the Line of Credit Department. Thanks AAG!