American Advisors Group (AAG) Reviews

I'm very lucky. I had a fella named Jacques. He worked at AARP at one time and he had a very good understanding. He got an answer to everything. He also made it quite clear that even though you pay $125 to talk with an E-Mac person or HUB person or FHA person and try to fish out of them what and who they would recommend, you don't get answers like that from AAG. They never once said that they're the best you can deal with. There was no push for it and I appreciated that. So far, I'm very happy. We're ending the episode, and we'll see how it goes from there. But that, to me, was going to be the best thing to do. They're well organized, they've got their act together, there's not a lot of transferring of phones. Whoever set it up and got their company going, I can see why they're doing so well.

I saw American Advisors on Newsmax TV and Tom Selleck advertising it. I checked out other institutions and American Advisors had the best reviews. We worked with Freddy and he has been exceptional. My wife and I have decided not to proceed with it at this time, though.

Steve is really good. It's been a good experience. But it's kinda hard to work between here and there because the UPS is kinda slow. I was gonna sign some documents last Thursday, but it never even got there till Saturday. It wasn’t good out there, but that wasn’t a big deal.

My husband and I both have been very happy with them. They call when they say they're going to call. They give out all the information. We always have a lot of questions and our agent is very good about answering them. The process is moving along right now. We're waiting to have the house appraised.

The rep I talked to, Phil, was very helpful in starting me out and he walked me through each step. He is very knowledgeable about what AAG is all about and about the reverse mortgage. If it hadn't been for the COVID, he would have come out but we did this over the phone and with emails. I've had a very good experience with him. So far, the deliverance of the information is on target.

They went through it fast in the beginning. They said I've been approved but it's taken me longer than I'd hoped it would. But, Ron, the rep, did an outstanding job helping me through it all and explaining things to me. The overall cooperation from AAG was really good. Answered some questions I needed to be answered.

We are about two thirds through the process, and it's been seamless. It's been very nice. So far, we've been very pleased with our decision of working with them. Frieda is our loan officer and she is an excellent lady. She is extremely nice. She's been absolutely wonderful to work with. She explains every step to us ahead of time so we always know what the next step is. She keeps us informed where we are in the process. So I would recommend AAG to any of my friends. I would encourage anyone I know that that's looking for a reverse mortgage to at least talk to AAG.

I tried to borrow money from a bank locally here. But my credit score dropped because I haven't used it. My credit was dormant. I couldn't borrow money at the time because my credit score was too low. But once AAG activated my credit, my credit score now is 725 and I could borrow money. I dealt with Mike and he was excellent. He talked to me and told me what was going on. He did everything that he was supposed to do. When I tell him there's a problem, he doesn't tell me I'm crazy. But the counselor was a joke. It's only reasonable that if I'm gonna talk to the counselor and pay $175 an hour, she should have my contract in front of her. The original 54-page document that Mike sent to me was encrypted. I couldn't send that document to the counselor. So Mike had to send that to her.

We asked if we could build and we were told we can't but we may purchase an already built home. I was told that that's AAG's policy. We're stuck between a rock and a hard place trying to find something within our budget. But their rep has been very nice and helpful.

AAG is competent. They were rated number one so I went with them and the rep I worked with was fine.

They were very thorough in the information they provided me with and that helped. I enjoyed working with Barry. He sort of shared with me his experience, and it was similar to what I'm going through right now. So I was able to relate to him and he was able to relate to me, and that helped. He was gentle and professional. He was caring and that meant a lot to me.

I felt very comfortable after speaking with Mike. I was wrestling with a decision whether to sell my place, whether to do a reverse mortgage or do a refi. Mike explained to me 100% what reverse mortgages was and the result of reverse mortgages as opposed to refi-ing or selling. After talking to him, I decided it was better for me to do a reverse mortgage. I was impressed with his personality and his understanding of situations and his knowledge about what his particular part in this thing was. He returns my calls when I call. Whenever he has said that he was gonna call me tomorrow or that he was gonna do certain things, he always do it. So I couldn't ask for anything better now.

One thing that turned me off right away was that the price for closing was too high. It was an over $8,000 closing cost. I know it's folded in with the loan and I shouldn't worry about it, but I do. I don't like the floating interest rate either. Also, the rep I've been working with keeps on calling me. I told him I'm not ready to do anything until fall when I make my decision but every week or so, I get a phone call from him.

I investigated beforehand and read about all the regulations then I decided to call AAG based on their reputation. They're number one in the field and I trust them. The loan officer is very good at his job. He's very nice and informative. I'm very comfortable with him and with the procedures that are going on. Everything was explained and I understood it. I'm fully aware and pleased with everything.

My loan officer is Joe and he is fantastic. I am at the appraisal stage but the process has been smooth so far.

Reggie has gone above and beyond. I wanted to talk about a little investment with my granddaughter and he's even helped me with that. He helped me out a lot. I'm in the middle of the process and all the paperwork is in. The company that does the appraiser called me yesterday morning and I missed the call. I returned the call, but I'm still waiting. The process has been very good for me, so far. It's been painless and everything's been going through.

My advisor is very good. She's very thorough, answers all the questions, and was able to clear up misconceptions about reverse mortgages. I wouldn't trade her for anybody else. I haven't run into any issues except not knowing how long the process is supposed to take. AAG could give a roadmap as to how long each thing will take before we get to the finish line. Other than that, I'm very satisfied with my process so far. I've already told some of my friends who are facing similar situations about it. This is the way to go.

The AAG reps kept me up-to-date and made the process very easy. It was helpful to know ahead of time how it's settled up. I've talked to it with my family and they're aware of what happens, that it's taken out of the sale of the house from that. It was very well explained to me.

I have nothing but praise for customer service. They did a fine job. I was really impressed with everybody I've talked to. I'd give them a thumbs up all the way.

Kyle was really good and very pleasable. He knows what he's talking about, and when he says he's gonna call, he calls, and that's really important to me. He's a Tennessee boy and we talk kind of the same language. I can understand him. But the appraiser come from a different country and I had a hard time understanding what she was saying. But that's nothing AAG has control over. The appraiser gave me a real good appraisal, so I can't complain.

American Advisors Group sounded like the best deal. My loan officer, Kim, was really good.

AAG told me all about the reverse mortgage. We're in the process and I'm still waiting for the appraiser to come over and appraise my house. He's supposed to come today but they haven't called. So we're kind of in limbo right now. But everything's been good with their reps and I like Tom Selleck.

I just signed up with AAG and it's going smoothly. It's giving me a little hope for less stress in my life. My rep has been wonderful and responds well. She makes everything very clear to me, which is a good job.

The loan officer was pretty good. We’re still on the process. The inspector came out and AAG paid the inspector fee of $540. I spoke to my inspector and he said all he was gonna do was inspect the outside of the house and not the inside. But I had a inspector before and it ain't cost me no $540.

The person I'm working with through American Advisors Group, Stephanie, has been pretty responsive and answering my questions. I would like to have known a little bit more about the documents though.

I decided that I wanted to go with AAG because I assumed that they're about the best in the nation. Just from talking to the representative, Jennifer, I really like her. I told her that I wish we lived closer so that we could go out and eat or have breakfast together, and she wished that too. She is the kind of person that I could just talk to if I had a problem. That's how close I feel to her, and I never met her. She's from Atlanta, Georgia, and she's wonderful. Everybody's been so nice and made me feel at ease when I talk to them. Everything's going so smoothly and I'm just satisfied as I can be. I would tell others to go with AAG.

The process has just started and everything's been wonderful, so far. It seems like a good option for me. The rep was an exceedingly nice and friendly lady.

American Advisors went over all the details with me, and they explained to me exactly how things will go. I was cool with that. They answered all my questions that I had. I have a choice to pay it back, not to pay it back but my thing is to pay it back and not to get everything that is in there, to leave some there, and just use what I need. I was impressed with my loan officer's personality and concern on how to help me. I call her and she would return my call. When she has time, she'll do that. She's been really great.

Steve from AAG was good and there was communication. There were some negotiations involved with the rates and terms but I'm satisfied with the final numbers. The process isn't completely finalized yet but we have a deal in place and it's moving through the system.

The process seemed pretty easy but yesterday, I had an individual come with a completed application. I had to sign my name and it felt like I was signing my name for forever. But it's probably what has to be because it’s a legal document.

Our loan officer has been very helpful and AAG has been pretty good so far. We haven't gotten through all the steps yet. We still need to do the appraisal and stuff.

I needed the money to pay off a bunch of loans I ended up getting, and I wanted to take a vacation. AAG did not give me enough money to do the vacation, but I can pay off my loans. I worked with Stephanie and she was fantastic. She helped me in more ways than you could believe. She was also very polite. She talked to me and told me what was going on. I started the process about four weeks ago but a land appraiser still hasn't showed up. They should get the land appraiser to come here and check my house so I can get that loan.

Everything is going well and very professional with AAG. I'm very pleased. Their rep, Debbie, is fantastic. She's a very nice lady and she's very professional.

The AAG rep likes to talk a lot. He's informative and we're comfortable with him. He said that all the data was moved from California to Texas. But because of the storms and the electricity and everything, everything was put on hold for a few days. So we're just anxious to get through with it. Other than that, the service from AAG has been good.

The AAG rep was very good. I wasn't sure I understood everything, but he did explain them to the best of his knowledge.

We’re building an income property. It's a garage apartment. I was trying to figure out ways to finance it without dipping into our retirement savings. So I talked to Ted, our agent. We talked about it for a long time and then we went back and forth. It was a period of two or three days. After we had a chance to sit down and digest our options, we decided that the smart thing was to go with AAG. I feel very good working with AAG. Everybody was responsive and timely. Everything has gone great so far. Ted explained to me about prepayment penalties and when we'd pay it off. He walked us through any questions that we had. Overall, AAG has been excellent.

AAG was the first one that came to mind because of Tom Selleck. I called them and we're still working on my reverse but at least we're going through the process. The lady I'm working with is very informative. She's been very friendly and kind. I'm asking about things and she answers questions. She always says, "Anytime you need me, call me." She has a toll-free number that I can call and I can reach out to her with any questions. She lets me know what's going on. She's very systematic and sets everything up for me. She mentioned there are steps that we go through and gave me the list of that. I've been through three of the steps already so there's two more that we're waiting for.

The communication has been really good. The rep, Josh, was supposed to get back with us today because the paper wasn't signed when the notary came out. There was one paper missing.

Allan has been more than helpful. He has been so very thoughtful and open to any questions I have. He also answered questions that were bothering my sister and spoke with her by phone to make sure she understood everything.

I was a little afraid of reverse mortgages and I was trying to stay away from that. But the way that AAG's rep, Velia, laid everything out and explained it to me made me understand. She has a way of explaining things and walking me through it. I have not been able to complete the signing of the first application. I've been having problems with my computer and I'm waiting for Velia to send me the forms again for me to sign. She has been extremely nice and patient with me. I'm very comfortable with her.

I have a very limited income in the past few years. I needed a way to pay off all my bills including my mortgage so that I'd have a decent amount of money left to live on. I struggle from the 3rd of the month to the 3rd of the month all the time I wanted to free up my finances so that I can enjoy the rest of my life. I did some investigation on how AAG works and it seemed like the perfect solution for my needs. It was fabulous with my rep. I had kind of the most informed woman that could be possibly helping me with this. She was very knowledgeable about every aspect and walked me through it step-by-step. Any questions I had, she was spot-on with the answers. I have completed the application so now, it's a matter of finishing up a few more details and getting an appraiser out here. I've got to come up with some money to pay the appraiser so that's a little bit of a setback. It's gonna take me a little bit to get that. But once that's done, we're good to go. I've got all the paperwork I need.

Last year, we contemplated just buying the house for mom, or she contemplated refinancing the house. There was so much stuff that they wanted us to do, and I was like, "I cannot do this. This is ridiculous. I don't want to keep on doing it." On the other hand, it has been easy with American Advisors Group. My mom decided on them because she likes Tom Selleck, but I've been handling all the papers for my mom. Heather has been very responsive and helpful. She's been great. Now, we're just waiting on the appraiser to come. I haven't heard from him yet, but they're supposed to come today.

The agent that I'm dealing with, Karen, has been excellent. She even came by the house and I signed about 100 pages of paperwork. The big hang-up is trying to get paperwork from companies that don't generate paperwork and want to send me an email, and I don't understand that stuff. Everyone is sending email. I don't like emails. I recommend AAG, but all the other people that I have to contact to try to get paperwork won't give me paperwork. They're the problem. AAG's been fine.

It's important to understand all the ins and outs of the process which the guy that I'm working with, William, has been very good to explain. I enjoy talking to him. AAG has been upfront about everything. They've been very polite and easy to get along with.

AAG has been doing very well. I've been grateful to have it introduced to me. I hope it goes through. I think the process is moving along pretty well.

I used AAG for my first reverse mortgage. I went with them again and Kevin, my rep, has been a joy. He has been on time about everything he's done. He is very professional and easy to work with. AAG has been excellent.

I've had this reverse mortgage with AAG for a long time, so I'm just refinancing it. I've been pretty well-informed and they tell me what they need and we get it to them. The loan officer was really nice. I like her very much.

AAG is upfront and really good. The woman that they sent out to do the stuff went through all the papers with me. She's very friendly. The counseling was very good too. I appreciate them and how they're going through things because they keep me informed. They let you know step-by-step what's going on. It lets me know that there is a process and they're going by that process. It's not something that you start then you don’t know nothing until the end. I'm not lost. It's been a couple of weeks since we started and they're getting ready to do the appraisal which is supposed to be Monday.

It's been great so far. Our rep gave us a lot of information and is easy to deal with and informative.

I was very skeptical at first and I'm still skeptical because of this virus. I don't know if this is because of it or not, but it sounded like it'd be to my advantage and I'd be eligible for about 14,000 spread over a year. I'm giving it time 'cause it's going up so much in value since I first got my first reverse mortgage. But the communication is good.

We like AAG. They're very easy to work with. We have an existing AAG reverse. So, we've been in this process over the last couple of three weeks. The guy that we started with became ill in the middle of things, so then this other guy took over. They've been great. I am going to get ahold of the counselor this morning and set that up. We're ready to go.

I have a loan with AAG currently and I was just refinancing. I went through the counseling, which I had done before. So, I pretty much knew what it was all about. The guy I dealt with was really knowledgeable and was able to get me all the information I needed. He got back to me when he needed to and he had pretty much all the questions answered that I posed to him. He did a really good job. I've been pretty happy with the service, so far. I would tell my friends and family to check AAG out. They pretty much have all the answers and they're really professional.

I kind of shopped around and AAG seemed to be the most reliable one. I had a conversation with a young lady, Angela, and we’re going forward from there. She was very open to all my questions. Even though I made a pest out of myself with questions, she was very patient with us. She did a great job. She's a very astute lady. I would recommend AAG and I would especially recommend Angela.

The rep that I worked with was patient and gave me good information.

My husband passed away and I wanted to stay in my home. The reverse mortgage was the best option for me and I liked the way American Advisors Group was rated. I checked into their rating and they seemed to be a fit for my needs. The girl that I talked to was so helpful. She was fantastic in her explanation of AAG and what they offer. The gentleman that came out here for me to sign papers was very courteous. He wore his mask and I appreciated that. He was very helpful in explaining the paperwork that I was signing, which meant a lot.

I'm not comfortable with the whole deal of reverse mortgage, but it’s comfortable working with my rep. My wife seems to get along with her well. AAG gave us the literature and counseling sessions but the blizzard had broken off communication for a few days.

I'm trying to pay off long term bills and they show up bad on my credit report. I couldn't go with a conventional loan and AAG had the thing that I was needing. The rep, George, did a wonderful job. He seemed like he genuinely enjoys what he's doing. He believes in it. He was so friendly and made sure that I understood everything. He took his time and would backtrack and make sure I knew everything that was going on. We spent a long time on the phone explaining everything. He, the notary that they use and everybody else I've talked to and connected with couldn't have made it clearer. I'm still in the process and it’s only been a couple of weeks. The process could be faster but so far, everything’s been good.

We have a good agent, David. He is thorough and exceptional in explaining and making us feel comfortable. We're about to send him today the UPS signed documents that he requested. So far, everything has gone very smoothly. We're very pleased.

My experience with them was easy. They let me know the pros and the cons and the things that were best with their company and with other companies, and why it was best to get that certain loan on my house and why I should get it. They attempted to say something and really just put it in plain English, not paperwork that I really can't understand what they're saying. Then they gave me examples that I can compare with.

I looked on the internet and asked what the best company was, and American Advisors Group came up. Carol, the rep I'm working with, is very efficient. Our goal isn’t over yet so, you don’t know if everything is gonna work out or not. But people should go for AAG. It would be a good route to go.

When you don't know anything and you're looking for help, having someone who seems to know exactly what you need to know is beneficial. Rodney, the rep I worked with at American Advisors Group, seemed to know what he was talking about. I was satisfied with the process but people should know that it is going to be a lot longer than what they expect for this type of loan.

If my friends or family consider it, I would recommend AAG. Working with them helped to explain what the program really is, what the cost is, or what the interests are and how it's developed and what you can do and what not to do. I've got pretty good information. Andrea, the rep I worked with, was very good.

I liked what AAG had to offer. They provided a counselor and answered all the questions I had. It was great dealing with the counselor. He is very nice, knowledgeable and impressive. I felt very comfortable working with him through the process. He was very respectful and he appeared to be very knowledgeable. Overall, I'm very satisfied with AAG.

AAG told me how much money I could get on a reverse mortgage and that it would have to be paid off when I die. Their rep, Jay, was great. I was very comfortable working with him.

Russell is my loan officer and he has been helpful and has answered all my questions. I tripled up on some of them as I think through my process, and he couldn't have been more patient and informative. It was a very good experience.

The counseling was pretty nice, the way the lady explained it to me. AAG has been okay so far.

I was interested in finding out about a reverse mortgage. One thing led to another and I just decided to stay with AAG. They put us in touch with a counselor and meeting up with the counselor cleared up the questions I had.

The AAG representative, Chuck, seems like a nice guy. He was being honest with me and I liked what he was telling me. I asked him a bunch of questions and he said that when I'd be ready to borrow money, just call him and he’d put money in my account. So far, my experience has been good. AAG is great. They're the ones you need to go with. All you gotta do is call Chuck.

The rep I've been working with was awesome. She's been extremely easy to work with.

I was impressed with the details and what Mark furnished with me. It went smooth. Now, the appraisal got done, so we're just about on our way to taking care of this loan. I'm going to be 75. AAG helps with me and it would help with the people in the age group that I'm in. It would help make their pension stretch a little bit more.

Three days after I had spoken to the AAG loan officer, I had a gentleman coming over to the house for the papers to be notarized. He was very cordial and very nice man. The loan officer was very nice, too. A reverse mortgage is the best thing for me to do because I have no heirs, so I really don’t have anything to do with my house after I die. AAG has been excellent. They put me on with somebody else, a company I made an appointment for, and they explained all my options and everything to me very thoroughly. They told me to really think about it and consider it before I make a move on it. The service, so far, has been nice. The only thing I'm waiting for now is a callback. If they get all the papers processed that I signed, we'll continue from there.

It has been a couple of months since I've been working with AAG. As soon as I turn around, they ask for something new. Glenn, their representative, has been very good, but the whole process with HUD is very difficult. I need AAG to hurry everything up.

AAG is fantastic, the way they work and how they hustle to get things done. Working with them is less stressful for me. I don't have to worry about making a payment. If I'd sell the house, I gotta pay it off which was fine. I can deal with that. The rep, Terry, had a great personality. I like him. If my friends and family are wanting to do something with their life, I'll tell them about AAG.

So far, so good. Everything seems like it's working out well. The rep I worked with, Kevin, was very friendly, helpful and thorough.

I called American Advisors Group, and they sounded reasonable, so I'm giving them a shot at it. They're working with me very well. They understand very well what my goals are. I received about 50 pages of paperwork yesterday, so I'm gonna read all of that. My loan officer was very helpful and friendly. He was very impressive. I've already told some people about AAG. I'm very pleased with what's going on so far.

AAG told me about what it was gonna pay, what to expect, and about keeping the house up. I have a lot of literature they've given me to read, but I have a cataract problem. I just have to take my time and go through it. Kevin was very nice to me, spoke like a gentleman, and he said things to help me understand. If you're interested in AAG, check it out yourself.

I had some close friends in town that used AAG and recommended them because they were so happy. And I'm just as happy. I was given three good options. The information was complete, presented in a very logical, easy to understand way by somebody who showed an interest in my needs and was able to fulfill those needs. The rep, Carol, was very personable and extremely knowledgeable. I was comfortable dealing with her from the first second she walked in the door or even before that on the phone. She was a delightful lady.

I was talking to one of my financial institutions and they recommended AAG. The loan officer was very good. I complimented him on his professionalism. He's done a good job. The only thing is I didn't know that I should have a power of attorney for my wife. I guess they assumed I already had one, but I do not. Also, a letter was required from the doctor saying she was not capable of working in the process. They may have told me. It may have just gone over my head but it's just a lot to digest.

American Advisors Group was helpful but I told them that I was not gonna do it. They were talking about loaning me 94,000. I didn't want that kind of money. I only wanted 10,000 or 20,000. The person I talked to at the beginning was very nice. I was comfortable speaking with her.

American Advisors Group had been very positive. The loan officer was nice and did a really good job of assuring me. He helped me out and explained everything to me and told me what I needed to do next. When I had the counseling session, that was good too. We finished the application yesterday. I still have a talk with him tomorrow afternoon.

We were using up a lot of our savings to make the house payments since we both retired and a brother did a reverse mortgage with another outfit. We got to look at it online and American Advisors Group was the top one. So, we called and found out a little bit about it. The rep was very informative right from the start. He hooked us up right that minute with a loan officer who was also very informative. He answered all our questions and we liked him. He calls a couple of times a week and keeps us informed.

So far, it's been a pretty easy experience with American Advisors Group. They were pretty extensive in answering when I had my questions. I've got an actual spreadsheet from them. It worked out pretty good, so we're continuing on. My rep responds to my voicemails. He answered my questions and sends me emails of what I need to send him.

I went through a class on credit and I've done everything I'm supposed to do but I haven't heard anything in almost a week now. It's been good with AAG up until that point.

Everything is going well with American Advisors Group. Jeannie is great. She's been patient with us. She's explained everything over and over again. She's accessible. I'm a human resources senior manager. I've been doing it for 30 years. I'm very critical of people who don't do their jobs well. She does her job well and beyond, so I'm very happy with her. We feel very comfortable and very well cared for. It's a very confusing process because of all the information, but she's broken down everything. She's there for us emotionally with the information we need, taking it step-by-step. We feel real good about how the process is proceeding. We're about to get to the point of signing documents with a notary. We just had our second counseling appointment, which is required in California. Everything is moving fine. It's a little slow on our end because of all the things with COVID, but we're moving forward.

Jared, my loan officer, was very knowledgeable and easy to get along with.

I looked into other providers and they didn't do anything. American Advisors Group explained all about the reverse mortgage to me. Chad, the rep, tried to help me more than anybody else did. Working with AAG took a little stress off of me and they did a good job.

Kyle was very straightforward and explained the system. I made calls that I've needed returned, and he's returned just to reach out, touch base, and explain what might be going on next. AAG has been very professional. Up to this point, it’s been smooth, very simple, and very straightforward. Everything's been done in a timely fashion.

My AAG loan officer, Christine, is very nice, very helpful and answers all my questions. I've had a very positive experience.

I went through the counseling through some other company and they told me I don't have to go to AAG. The rep said, "Even though they're the ones that started this, you can go to any refinance mortgage company." But like the guy at AAG explained to me, AAG is going to give me the loan and they're not going to sell my loan to some other bank like some other companies do. That was a plus point there. So far, it's been good. They did send me some pamphlets and we got a guesstimate until the appraisal comes in. I gave them my credit card information to do the appraisal but I don't know when they're going to do this because of how much snow we have here. The only thing is if my wife was older (she's only 53), we could get more money. It's kind of weird and I don't understand that.

I went with AAG because of their advertising and the rep that I worked with was great. AAG is doing a whopping good job with their service.

David did an excellent job of explaining and then doing a little quick test and making sure I understood everything. I was impressed with his follow through. I felt really comfortable with him. We were having trouble getting my e-signature on some documents. He's trying to get them overnighted to me and I'm waiting on them now. Overall, AAG has done really well.

Everything is going very well with AAG. We just got our certification this morning. We're working with Roxanne and she's very competent. The only complaint I have is that people from the company keep calling and bothering me.

The American Advisors Group has been great. The loan officer is very nice, easy to talk to, and answers any questions I have. The process is just taking a little longer than I thought, but I can understand that, so not a problem.

Everything's going good. We're now in the completion of things. I'm just trying to get my paperwork together that they requested. The rep is great. He's very friendly and easy to get along with. He explains things really good. Working with AAG has been simple. It sounds like everything they're saying on television is exactly what's happening. That was the reason we called because it had sounded very interesting and they sent us all the information we needed. We read through it and everything sounded good.

The rep from American Advisors Group was a nice man and he was like talking to a friend. Dealing with him was wonderful and the guidance I received was great. I couldn't have asked for more.

I like the way AAG sound. Everybody's worked really good. I liked the way they work. Everything has been very professional. All of everyone that got in touch with me. If you got any kind of financial burden or plan, you need to talk to them.

I've done some research and I knew what I wanted to do before I called AAG. When I called, I was just looking for some more information and it led me to go ahead and start the process after talking to Todd. He seemed to be a pretty good guy. I've asked him quite a bit on the phone and he answered all my questions efficiently.

The loan officer was excellent. She has been there 110% for me and helped me in every way she could. She'd tell me what's going to happen down the road, and then what's next. Then she'd call me and keep me informed. I'm in the paperwork process right now. I called that one place where I had to listen to some gal talk to me and then she asked questions and got that done. She sent my paper that I passed and I got that. I had to sign another paper and sent it back yesterday. Overall, AAG has been fantastic.

I was looking into refinancing because interest rates were lower and the reverse mortgage with American Advisors Group worked better for me. The rep was very good and the process has been very easy so far. I'm in the holding period right now.

The loan officer was a very nice person. It was just the process, I have to do this and that. But we did everything that was needed. There's work involved in putting everything together, but it ended up it was not bad. Everything that I've been required to do is understandable.

I always look to see who has more stars. I asked around. There was another option I was gonna go with but I decided not to. I've heard good things about AAG and went with them due to the size. Carol, the loan officer, was very good and knowledgeable. She gives me a call. If I don't answer, she'll leave a message. If I don't, she'll call back. She lets me know what's going on and stops by. I’d keep her.

I told the rep that I worked with at American Advisors Group that I like everything to be logged in. I don't want any surprises because this is my home and I want to enjoy my life now. He was nice and the lady who came. I have mentioned AAG to a friend earlier down the road from me but she's not old enough.

I'm 74 years old and I found myself with a $281,000 obligation on a $26,000 loan, which I paid off. I looked at the conventional loan and the product that AAG offered. This was the one to go with because I was keeping it in-house rather than involving a conventional bank. My goal is to pay it off and have some semblance of peace of mind. I talked to that wonderful Paloma. She answered my questions, she was very sympathetic to where I was at, and she understood. I finally found that this seems to be the wave that I need to go. I went through their counseling, and talked to a gentleman from Palm Springs or Palm Beach, Florida, and we went through everything, and he answered my questions.

My friend had an experience with Reggie before and she had his number so I called him. He was more than happy to get things started, do a preliminary valuation of the property, and get the whole ball rolling. He gave us all the information and answered all of our questions. He was very personable, always on top of it, and on time, so that was good. We had a Zoom call with Reggie and my son had a whole list of questions to ask that he forwarded to him and he covered them all. Then it has advanced through the consultation, which in California, you have to wait seven days after you get the consultation before it can move ahead. Now, I'm just waiting to get an appraiser to do their thing and to continue moving forward. So far, it's been a pleasant and trouble-free experience. No hassle and no real surprises.

American Advisors Group was ranked high on Google and they answered the phone right away when I reached out to them. Tom, the AAG rep, is a pretty patient and straightforward guy. He's very calm and never gets upset. He talks slow and soft, even too soft sometimes. I didn't know anything about the reverse mortgage. Since I'm contemplating and going forward with it, I have to know everything about it because my house is going to be on the line. So essentially, I might owe a little bit more than what I owe already and there might be fees associated with doing it, and what I can do to do it responsibly. They even put me through courses. So the overall informativeness and calmness that he had about it really helped me out a lot. I didn't feel like I should go and search for other quotes and that when he had all the same information, was able to do it right then. It seemed like it would be an enormous waste of time if I didn't pursue at least trying with him.

American Advisors Group was the first online of the reverse mortgage companies, which made me decide to go with them. Bonnie, the rep, has been working with us all along. She has been straightforward and has kept in touch with us a lot. She was upfront with all of the questions that our daughter had, who is in North Carolina so this means a lot. I feel comfortable and safe about this process as well as about considering being able to sell the home outright and go where my daughter is. Either way, it's acceptable. Bonnie has made us feel comfortable with everything that we're talking about. The experience with AAG is the greatest.

I got a call from a loan officer in Atlanta who filled me in on a lot of the specifics and answered my questions and then sent me the packet that explained everything and also sent a kit for the family if they needed it, then put me in touch with a list of counselors for my husband and I to meet with. Every step, always same person each time, which was nice. The people I have been in touch with listened and answered questions well. They've been very respectful. They also make me feel they have confidence in me and what my decisions are on what I'm doing so I don't feel talked down to even as a senior citizen.

The loan officer was very informative nice. It was just that he should be more upfront about all the issues. I told him from the very beginning that I didn't want any surprises. Then he said that this and this happened, and it kept happening. Every time I talked to him, there was always one more thing that he didn't tell me before.

I had two relatives that had AAG and did the reverse mortgage on their house. I thought that I should do that 'cause I'd need to get money for my mom's care. She has dementia and she is needing more care now. With AAG, I can get money and after that, I can just sell the house and pay them back. I was comfortable working with their rep, Jared. I talked to him yesterday and told him that I had the counseling last week but he hadn't gotten the certificate. He said that I needed to ask them to send him the certificate from the counseling.

I called American Advisors Group to ask about the reverse mortgage and I told them I’d call within a month. They explained it to me. AAG is a way that I could fix up my home and enjoy it more, not have to pay it back and not have to have a payment every month. I could pay it when I left the home or when the kids sold the home.

I've been working with Frank. He was very honest about everything, explained everything that I wasn't really sure about and he was very nice to work with. I feel that AAG is helping me out and I hope that things will start looking better for me.

I’ve been on a reverse mortgage for four years and I wasn't real happy with where the numbers were going. I went with AAG because I know they are rated well. I called up to talk about a couple of different questions I had and then they said that we could redo my loan and they explained it to me. Everything's been very professional. It's always nerve-racking to go through something like this and no one has made me feel silly.

The whole experience with AAG has been quite easy. It's like a burden has been lifted off my shoulders. I can resign from my job and just live comfortably for the rest of my life. And I still got 30 years to go. The rep was friendly and informative. She explained the reverse mortgage perfectly. She was always there and was able to answer all my questions. I have no problems with her. One of my friends is going through my contact and going for a reverse mortgage with American Advisors Group for their property also. They just started the process.

I read about other companies but I went back to American Advisors Group. The mediator, Joshua, was great. AAG has a good plan of action in place. We're not done yet but we're moving right along.

So far, my experience with AAG has been fine and dandy. I'm working with a man named Sean. We're not nearly through the process yet. I just got a call confirming my counsel for tomorrow. We're having a consultation for tomorrow with that services. I wish Sean could work a little quicker, but I realized part of that's my fault and part of it is the weather's fault. He has certainly worked with me very well. He has been very patient with me on trying to understand everything about it. I feel like after tomorrow, I'll be in a lot better shape with understanding everything about it. I would recommend AAG to a friend, especially if the thing goes through for me and everything works out as well as I think it's going to. I don't have anything but the highest compliments for Sean. He's done a great job for me.

I went through the counseling and then my AAG man called me and said he didn't receive a report for that counseling I did. I had to call the lady back. She said she didn't have his email address or fax number. I gave her his address. He called me back 10 minutes later and said he received all the information I had to mail to him.

The reverse mortgage with American Advisors Group is going great so far but I'm hoping things will move along fast. I’m a victim of identity theft and they had to mail stuff out. I will mail everything back on Monday and I know what it's like on Monday to call somebody. So, I wasn't gonna bug Michelle, the rep, till tomorrow. That would be three days to make sure there was time for things to get done over to Irvine and just check in with her.

I heard about American Advisors Group on the television so I started to research them. After talking with the agent, I was confident that they were going to do a respectable job. The initial contact with wasn’t so great. It was some woman who was obviously reading off a script and had no clue what answer she was supposed to receive. But as soon as the agent called me, things got a lot better.

American Advisors Group is pretty good. They sent me a whole bunch of stuff. Michelle was my account manager. I just got a call the day before that I've got someone different, but she was good. She explained everything, went over everything, sent me all kinds of stuff and answered every question I had. The notary came yesterday, and I was surprised at how many times I had to sign my name. Overall, I'm satisfied with AAG. I would recommend them. They've been good.

The rep I worked with was great. The outcome wasn't great though. We didn't get any further than the application process because our house is half a mile from a creek. They said that we were in a flood zone and they refused to do houses in flood zones. We were cleared through the process. I had copied a zillion pages of everything and emailed them all of the stuff, and then they came back and said, “Your house is in a flood zone.” I said, “I told you from the beginning it was in a flood zone.” They say that it's too close to the flooded area. We've lived here 11 years and we've never had a flood. Nobody in this community has had a flood in 30 years. They said, “We have to go by the federal standard.” I said, “You could have told us at the beginning.” We also went through the counseling and paid $125 for it for nothing. There was not even a word of, “We'll refund that to you.” But I would probably recommend them to a friend if I knew where they live.

I received a number from the lender and we set up this meeting to talk to a young lady to explain to us about certain things that we saw in the paperwork that we weren’t sure about. That was the one point where we asked questions about what the reverse mortgage was all about. One of the main things that we wanted to be sure about was the upkeep, the taxes, and all the insurance that we needed to keep up in order to stay in the home. She went over the information with me and my wife on what we needed to do to receive the reverse mortgage. The lender had explained quite a few things that my wife wanted to make sure that she was clear on because we weren’t sure about reverse mortgage. You wanna find out first what this program was all about and what we were about to get into. He explained about everything that she and I wanted to hear. We're very satisfied with AAG.

AAG sent me materials and we did the counseling session. Their representative was so helpful and supportive and I had a really good experience. AAG has been excellent and working with them has been very helpful.

Kim did a great job. She was terrific. She was very clear and explained everything so we fully understood it. We then had the call with the FHA interview where they also reviewed the same information. Kim was better than the professionals who were hired to make sure that the borrower understands the way reverse mortgages work and their obligations. I'm fairly sophisticated in financial affairs but my wife is not. I wanted to be sure that she understood everything. Through Kim's explanations, I felt very comfortable that she understood how this thing works, what happens at the conclusion of everything, the obligations during the period of time and that the line of credit, which is what it is, is in effect. She did learn all of that and more. The documentation while it was voluminous was straightforward and most of that was explained by Kim prior to us getting in so we knew what we were going to get.

I'm helping my grandmother out on her reverse mortgage. The other reverse mortgage companies that I called were not too high. I trust AAG more. The rep that I was dealing with answered all my questions and had taken care of us, so far. I'm satisfied with the notary they used and dealing with the rep is a pleasant experience. Everything is lining up perfectly and we're satisfied. I'd recommend them to someone else.

They were very helpful. I didn't want to go through a program as I did in the past with a different company that required a whole lot of documents. When I discussed this with people at AAG, they said, “No” and they came through. Things were handled within definitely a reasonable period of time. Not too long. They came back and answered questions. I've been very well satisfied with their responses and the way they handled it.

AAG looked at my credit and said that I was qualified, and of course with my age. Steve, the loan officer, is great. He listened to my needs, and what’s going on, and why I need the mortgage. He’s right up to date and on speed with all the paperwork. The service is great. They're is the best loan company I've ever dealt with.

It has been very good dealing with the AAG loan officer. The underwriting and application process was easy. But all that signing is like reenlisting in the Air Force and my rheumatoid arthritis doesn't make it easy.

There were a lot of fees in getting a reverse mortgage with AAG that I didn't realize. They slapped me with fees for everything. They even wanted documents from me last week and I had to pay for UPS to send the documents. I also had to pay $300 for an adjuster for my house but the adjuster never came out here and look at the house. It was a rip-off. But Gabe, the AAG agent I deal with, is pretty good and he stays on top of it. I've returned all the documents they wanted last week, so it should be almost completed. I'm supposed to get the money in the beginning or middle of February.

Working with the AAG loan officer was wonderful. I provided the application and the documentation that was required and I was told that it was time to schedule an appraiser. So, that's where we're at. We're just in the application process, awaiting appraisers, and my 2020 taxes. I've been very happy all along the way.

We had done a little loan before with AAG. And because our home is worth more now, we wanted to see if we can do one or two things with our home before we get too old. We applied for another loan and the process wasn't too bad. We're halfway through the process now and somebody came out to do the appraisal and got lots of pictures. When we were getting ready to go to the next step, HUD wanted to do another appraisal, which was ridiculous. I'm paying $500 for them to do it and they came out and did absolutely nothing.

The underwriting and application process was easy and I had a very good loan rep. So far, the service has been okay. I'm waiting to sign papers.

Brian was my loan rep from AAG and he has been fantastic. He's a very polite young person. So far, he's followed through on everything and kept in contact with me. We went through the application and underwriting process and it took me some documents. When I called Brian, he would answer. We would go over things over the phone. The next phase was to have a notary come out. A young guy came out here and I signed several papers. That took about 30 minutes. Brian and I had contact after that.

AAG had a time-consuming application and underwriting process as there were a lot of documents. But the process was very easy. I had a really good rep that was very knowledgeable and was available whenever I had questions either on the phone or through email. He was very helpful.

Kevin has been awesome. He will respond back to you, if not that day, within 24 hours, usually the very same day if he's accessible or is able to. He has been wonderful to work with. We’re just waiting to hear about closing. Hopefully, it will be in the next couple of weeks so we can get this done. I’ve already told other people about American Advisors Group.

Everything is going pretty good. But it's kinda dragging. It has been about a month or maybe longer than that. I have been on top of everything American Advisors Group asked me to get, except for one of them. It took me a week and a half to get that, but I got it. I was thinking about calling my agent this morning and seeing how much longer we're looking at. I've got everything. I thought it was ready to go to the underwriters.

The AAG reps that I’ve talked to seemed like good people. The loan officer is prompt and their process is fine with me as well.

When I talked to the American Advisors Group rep, I was very satisfied with what he had to say. He's fabulous, very knowledgeable, thorough, and always available for questions. The process started in mid-December. I'm waiting for the appraisal results.

I'm a Realtor, and I was referred to American Advisors Group. And then, I referred it to Stephen. He signed up with them. The rep has been excellent and very helpful.

Elaine has been amazing. She has handled everything the way she said she would.

It has been very good dealing with anyone from AAG. I've been in the process for about two weeks and the loan officer has been working through the process.

The reverse mortgage has been such a good deal. I wanted to do a little refurbishing of my kitchen and doing a reverse mortgage will pay off my mortgage. But I'll still be making payments with AAG. Mark was the guy I talked to and the process has taken longer than I thought for all this stuff to get done. But maybe that's my fault and I didn't understand the time length of it from start to finish. I've had to email stuff back to Mark. He didn't send me the right packet where you have to talk with the credit counselor. So, I had to go to a friend’s house across the street and get her to print it all for me. So it took time. It was a mess but it all got done.

American Advisors Group explained everything. Their rep has been very helpful. He answered all my questions and if I called, he'd call right back.

American Advisors Group was advertising and I gave them a call to try to understand where I was heading. I figured I only got so many years to live and all I was trying to do was make sure I was gonna have enough money to finish out my life in comfort without any worries. Everybody was friendly. I lack knowledge in the field and all I had to do was try to understand what everybody was trying to tell me. Alan, the rep, would repeat what I asked and different things so I could understand. I didn’t soak everything in because I didn't know some of the right questions to ask but it was more about me learning. I was told I could back out at any one point through the thing, which I appreciated. So, I just kept going further and further. He said I could call it off until I decided. AAG had a girl come over and I signed a bunch of papers the other day. I have nothing to compare it with but everything was fine. Nobody was trying to be deceiving.

The people from AAG were great. They explained everything and told me about the processes. It was a good experience. I went through the counseling and was going to have the notary come by to sign the papers. But I decided to cancel it before the notary came because I could sell our house and come out with more money and have more liquid cash. The rep I had was Regina and she was really good through all of it and really respectful when I told her that I wanted to cancel.

I communicated with American Advisors Group and stayed with them. I was skeptical of reverse mortgages but the way they presented it was clear and it showed that it would be worthwhile for my situation. They gave me all the information I needed to understand it and they were right there whenever I needed to talk to them. It looks like the reverse mortgage is going to turn out nice. The rep made it clear how much of a loan I would get and take care of some bills I have. He was easy to work with and talk to and he wasn’t pushy. He let me make the decision and answered my questions. I called him back once or twice and he explained things we had gone over to clear it up. The process was handled very nicely and he guided me through it. AAG was very good.

The rep was excellent. She kept me totally informed. I started December 15th and we're down to the appraisal now. I've been really happy with AAG.

American Advisors Group sent us all of the information. It was not only on our particular application but also on their program in general and the requirements and the characteristics. For the most part, there wasn't anything particularly surprising in what we learned. American Advisors Group communicated with us either by email or by phone call. We've been able to get information without too much trouble. Sometimes, it took them a day or two to return a phone call. Other than that, the exchange of information has been satisfactory. Overall, we had a pretty good experience.

The lady from American Advisors Group is very nice, informational and she told me all the information that I wanted to know. She calls me and keeps me informed.

I went through American Advisors Group to find out about a reverse mortgage, so they gave me several numbers to call. The rep went over everything really good and made me make up my mind what I wanna do and go from there. They sent paperwork first, then I read it all and checked it all over. And then, the rep called me up and quizzed me on it and whatever that is, made sure I understood it. I had a few questions, but everything went well. I decided that reverse mortgage is not for us at this time and we're just gonna continue on with what we got. I'd recommend AAG to other people, but people have to make up their own mind.

Kim has been phenomenal. She has been so kind and personable. She takes her time with any questions. Like yesterday, I was supposed to have my notary come in and sign a bunch of things but the guy didn't come and he is going to do that today. But Kim called me last night and asked me how it went. She keeps that line of communication open, and that I could call her anytime and ask her a question. If I'm getting kind of antsy about it questioning anything, she calms me down. She also sent me a packet overnight to read.