American Advisors Group (AAG) Reviews

Pleasant experience. We were informed of the process (reverse mortgage) as it proceeded through each step. John ** followed through on all questions to ensure we knew where in the process we were at all times. We have been able to clear most of our debts which allows us to live more easily on our fixed income. We would recommend AAG to anyone thinking about a reverse mortgage.

We were very pleased with our agent, Joseph ** in the Melville, NY office. From the initial call to the finish, he was very helpful, knowledgeable and courteous at all times. He responded to every call and question we asked in a quick timely fashion, and we made our decision to use and go with the reverse mortgage in very many ways due to his assistance. Thank you. This is definitely a good result for us.

We were very pleased with Mr. **'s expertise, his clarity around the process, his patience with our questions and concerns and his prompt response to our calls. Being in another state meant we could not meet personally, but he was great.

Very pleased with the overall experience, however AAG did have some internal communication shortcomings. We sometimes felt the left hand didn't know what the right hand was doing. It caused us to have to duplicate efforts on our part.

Mr. Sean ** is an awesome and amazing person. When there was no place for me to turn, Mr. ** stepped into my life and threw me a life raft. I can now sleep at night in the house my husband and I worked for, with a peace of mind and happiness. There are no words to express how grateful I am to Mr. Sean **.

This has made my life so much better since I contacted AAG concerning a reverse mortgage on my home. Greg **, my advisor was wonderful in every way and so helpful to explain everything in detail and what was needed. Thank you Greg. Maria ** is Greg's Senior Processor who did a wonderful job advising me at the final stages of the procedure on my reverse mortgage. Thank you Maria. The relief of stress and everything has been tremendous for me and has changed my life so I can live more comfortable, pay my debts and stay in my home. Thank you all so much for this great opportunity to live a better life and the pleasure of working with all of you.

Dominick is very intelligent, dedicated, hard working person who enjoys his job. Dominick is extremely patient, explains in details your concerns and will walk you through the process of obtaining a Reverse Mortgage. If he was not my advisor I probably would not have chosen this company. It took approximately 4 months to decide if Reverse Mortgage was right for me. I was scared and confused. Dominick reassured me I was making the right decision. I could call Dominick at work or at home, he was never too busy to answer my questions.

My process to get a Reverse Mortgage with AAG was painless and a joy to work with Dominick **. He kept the process moving forward to a final payout in a reasonable time frame. I am very pleased with the entire process and the relief to know I am using my equity in my home is making my life easier. Thank you AAG but more important, thank you Dominick for your patience and excellent service.

Representative was very knowledgeable and helpful from Day 1. AAG sent info that answered most questions we had on Reverse Mortgages. Great experience. Would highly recommend AAG if you are in the market for a Reverse Mortgage. Our Representative Kevin ** was one of the hardest working and most professional Representatives I have ever worked with in any Company!

I could not have asked for a more personable and professional staff. They made the whole process painless. My husband and I finally paid off the improvements we made to our home and can relax and enjoy our retirement for the first time. Thank you so much for making retirement a more enjoyable life.

Suzie ** was your representative who walked me through the process for and ultimate success in securing a Reverse Mortgage on my property. Suzie's professionalism, knowledge, efficiency and ability to communicate in terms that are understandable and clear were key to building our confidence in choosing a reverse mortgage through AAG.

Brian ** helped to keep us informed on the reverse mortgage process. His personality and good humor was uplifting especially when we hit some stumbling blocks. Andrew ** was also helpful in getting information necessary to proceed with the final steps. There were times we felt discouraged because we couldn't get all the requested details on our accounts such as our American Express. Finally a 3 way conversation was set up where I gave American Express permission to answer AAG's questions. All went well after that. I would recommend AAG to others interested in the process and I would feel extremely confident in recommending Brian ** as a reverse mortgage professional.

Getting a Reverse Mortgage has changed our lives. We had Misty help us through everything and we think she is the best. She was helpful, caring and always got back to us if we ever called and she wasn't there. Thanks so much Misty.

My Acct Mgr was extremely helpful, diligent, responsive and in constant communication with me throughout this process. He was very professional & maintained a supportive & positive approach. His efforts qualify him for "10" stars vs. "5" stars in this survey. My Underwriter however, was the antithesis of my Acct Mgr. She was frustratingly non-communicative; did not return phone calls & failed to honor multiple requests, many in writing, to communicate with me vs. my elder parent. This lack of respect to honor my requests for working exclusively with me caused emotional upset for my parent, delayed process until I was able to ascertain what the requests for information were about & made me very frustrated. Thankfully, my Acct Mgr was able to clarify & update me on needed information to move the process forward. I rate my Underwriter as a "0". My rating in stars therefore is a "3" overall.

The young lady, Jeanna **, who was the original person I applied through, and who was there for me throughout the experience, is the largest reason I followed through with my reverse mortgage. She showed huge compassion, and was always there with both honest answers and advice. As long as you have a first line like Jeanna, you will always have good business.

After years of trying to decide whether or not to get a reverse mortgage I went to AAG's website to see what they had to offer. Shortly after I got a phone call from Brian from AAG. We had a discussion for an hour or so. He answered all my questions and made sure I was getting all the information I was looking for. I was impressed by the way I was treated. I never felt rushed. He never gave me the impression he couldn't wait to hang up and go on to the next call. It was such nice experience. I finally decided to apply for the reverse mortgage.

AAG rep Joe ** was probably the best salesperson we have ever dealt with. He was knowledgeable, pleasant, most helpful, prompt and courteous. He was always available and followed up as necessary... never pushy. We very highly recommend him. If you can find more like him, grab them!!

The process was a challenge only because of my travelling of my job. Otherwise it was great except for the large amount of paperwork to sign and deal with. My agent was great and led us through the process, courteously and professionally. All was just as I expected.

Reverse mortgage - Process was about what I expected, but much more paperwork and longer process than I expected. Considering that my house was paid for, I felt like I was a credit risk rather than a good prospect.

The preliminary info received was complete, our understanding and needs were met. During the process all appointments were scheduled to our convenience. All expectations were met as promised. AAG representatives are most qualified and it was a pleasure to work with. Thanks to all at AAG.

Everything worked fairly well. Lost the original Loan Officer who was terrific but transition was easy. Big exception, Financial Assets are either under staffed or incompetent, or a combination of both. It seem to me that AAG could exercise more "guidance" there or find a better partner.

Reverse mortgage application - I had a very good experience dealing with the people who guided me through the process of my application. Everyone was very professional and supportive and tried to make sure all my questions were answered. They do a good job of following up after each step I took in the process.

The people of your company are very professional and at the same time very personal. I had a great experience with the people that walked me through the process and checked on me to make sure everything was alright. They represent you well.

Could have been a lot better. While the loan did eventually get closed the process was brutal. Horrible communication from AAG and almost no way to get a response or to communicate information. I did get a good deal but paid the price to with the process.

My wife and I are in our early 70's and still like to travel. We retired as early as we thought possible but have found that inflation and our active lifestyle has put a dent in our nest egg. We looked into the reverse mortgage to gain access to the equity in our house without having to sell or increase our monthly expenditures. AAG was helpful and patient with us as we worked our way through the process. They made suggestions that gave us the best outcome for our situation and I would recommend them to anybody looking at the reverse mortgage to help with senior life finances.

My experience with AAG and Tom ** has been very satisfactory. Tom really knows and understands the Reverse Mortgage. He explained each item to me so that I understood it. Whenever I had a question via telephone or email, he answered me promptly. Doing business with Tom has been very pleasant and informative. Thank you, Tom!

Please! Run, run far away from these people... They lie, manipulate, take advantage of the sick and elderly. They should be ashamed, and what the family has to deal with after their loved one has passed away is terrible. I do not understand how a company can take advantage of a terminally ill person, who is on radiation, chemo, numerous pain meds, and is in early stages of Alzheimer's... I truly do not feel like my father was able to make a rational decision about a reverse mortgage, and his doctors agree. If you do decide to go this route, talk to your family, make sure they understand what's going on.

This was the biggest mess I have ever gotten into. After months (6) of calling with no answers, being transferred to my loan agent, with no response emails went unanswered, finally the last phone called when I got hot under the collar did my loan agent answered and said, "No one called you? Your loan has been rejected a month ago." It would have been nice if someone told me. Nowhere in the ads did it say you must have a high credit score and all bills must be up to date, sorry if that was the case why would anyone deal with AAG. Sorry Miss ** but you were the worst dealing with. Out of the office Wed. Fri. and Monday. Won't answer phones on Tues or Thur. You must have a hell of vac time.

I only had conversations with 2 AAG employees. They were both very knowledgeable and helpful. I did get very concerned because it took so long to ever get a closing date --- 8 months. We closed on 5/18 and my money was in my acct on 5/22. Very good company to deal with.

Once I got to work with the same loan officer the transaction ran more smoothly. Was not happy with the repair department at first. Not familiar with this area of AAG. I became intimidated by this lady's approach via phone conversation in regards to repair needs to complete loan requirements. Everything is OK now!

Since I'm not stupid I started out fully understanding most about a reverse mortgage. I started out the process working with two companies, AAG & one other. The whole process did take longer than I had anticipated... over three months. And I ran into a major snag.... company costs of getting into the program. Was very surprised AAG covered those costs and that made my decision much easier. And yes, the person I worked with (Tyler) made the entire experience very enjoyable. He was most knowledgeable and friendly. But on the other hand I was "friendly" as well. True, both companies made sure I understood the program I was going into. As to all the paperwork and signing my name page after page... the process needs simplification. To finish: the reverse mortgage program can be a wonderful help in retirement with financial matters. It's working for me!

We were somewhat leery about obtaining a reverse mortgage. However, we spoke to David ** at AAG and he was able to ensure us how the reverse mortgage would work for us. We had new questions about mortgage for several weeks and David was able to answer them clearly. We contacted two other lenders and each tried to match AAG's proposal but our research indicated AAG's reputation was much better.

I have to call you at your office and cell - not one call was not call was return. You did a very good job, but the last 2-3 weeks before closing - nothing. This was true after it was closed. I felt you got your $, you moved on to greener pastures.

My father tried to do a reverse mortgage on his home with AAG and everything went great. They kept in touch, explained what he needed to do to get things started and then the money game began. AFTER they talk and explain what is needed, then they send out people to appraise which cost a good bit of money (something that if we had to throw around, we wouldn't be needing to reverse mortgage). Then they need this, then they need that. Just a big run around. Then they finally tell him what he has been waiting on, that they will be closing the following week that everything is good.

Consistently lacked in communication between myriad officers and staff. Communication with one officer in particular was so frustrating that we considered terminating the application several times. Due to incompetent management there was inconsistent information with slow response to issues. There was lack of full disclosure until action has already been taken.

I was researching info on HECM's online, filling out a form and was contacted by AAG before I'd even completed it - I did not initiate the contact. The person who contacted me stated he could give me more specifics after 'running some numbers' and would contact me in a few days. AAG (through CBCINNOVIS) made a hard inquiry on my credit. I gave neither verbal nor written authorization, nor would I have. Other HECM providers contacted me and were very upfront and used the numbers I gave them for estimates and made it clear anything more solid would require a hard inquiry which would require my permission.

William ** was our loan officer and he was wonderful. He did a very fine job of keeping us informed and up to date on the process, answered all our questions and handled the problems that arose. We were not happy with the funding group, FNC Finance. They took so long to get things together and process the loan. We started this process in the middle of January and finally closed on May 11, 2017. We will address this with AAG personally. It seemed that the right hand did not know what the left hand was doing. We are very happy to finally get it done, but what a lesson in patience we had to learn! Thank you for providing this Consumer Review Form.

I started with my initial contact on March 19th and sent in my mortgage statement for the agent to review on March 20th. After two months and paying almost $600 for the appraisal and the education course. AAG could not help me with the loan. Our appraisal showed our value to be $240,000 higher than the existing loan and they still could not find a way to replace the loan and provide assistance. This is incompetent to take the process this far and not be able close. Very disappointed!

I am very satisfied with working with Nathaniel **. He was very professional, but yet very personable, and a joy to work with. I am very satisfied with the way he explained the process to me. He eased all the bad things I have heard about a reverse mortgage. I have recommended this to a friend, and as soon as I give him Nathaniel's phone number, I am sure he will be calling him too. I want to personally Thank Nathaniel for being so professional.

I had been putting off looking into a reverse mortgage for years, even though I was pretty sure I was more than qualified. My first attempt turned out to be somewhat questionable so I checked other companies and read good reviews for AAG. I am so glad I did. The first company almost scared me off from going forward but once I encountered AAG and, in particular, Robert **, everything couldn't have been easier. Fast, reliable and HONEST. He made everything clear to me, guided me when I had questions and made the entire process remarkably easy. I highly recommend this company if you have any questions or uncertainty moving forward on a reverse mortgage.

The whole process took longer than I expected. They seemed to ask me for documents, one at a time. Some I had to submit more than once. AAG has no representatives in the Seattle area therefore everything was done over the phone or via email. They did respond to emails and phone messages without delay. Overall, I guess it was an all right experience but it could have been better.

The very best customer service on all levels. Always there for questions and answers. I am in Australia now visiting family, I could have only been able to do this because of the caring and swiftness of your team.

Reverse Mortgage: I learned so much and was very well informed by my advisor Sergio **... I knew very little about the procedure and learned it was more like an equity line of credit. Sergio and his staff were very efficient, followed through and answered all my questions.

Hello! I was in the process of obtaining information for a Reverse Mortgage with representative Sean **. Before making any decisions, I wanted to make sure I understand the process. I had several questions. The representative stated they could not do until I completed a financial assessment etc. In my opinion I do not need to do that at this time. I already know I qualify for an FHA Loan and reverse mortgage. I also do not want my credit check ran at this time due to I had a score of 825 and due to re-finance shopping it is now about 790. So until we get down to at least ballpark figures, I am not going to continue to have credit checks ran and then find out the company is not in the ballpark of offerings. Mr. ** became very angry and informed me that I did not know what I was talking about when it came to Reverse Mortgages when I explained what other lenders had informed me about reverse mortgages?

The entire transaction moved along very well with Felicia constant oversight. We scheduled our closing for 4/24 at 10am. On the 21st we received a call that EOM business was booming and we may be bumped but a supv would call over weekend. No call, no closing. Very irritating. Lawyer showed up next day but we were left hanging with no communication. Not the best way to close an otherwise outstanding transaction.

I have the utmost praise for AAG and the professionalism that was displayed during the entire process, from the application to the closing! Our reverse mortgage has provided my wife and I with funds for emergencies and also a line of credit for the unforeseen in the future and not to mention the elimination of monthly mortgage payments (what a blessing that is). We would be remiss if we did not mention our reverse mortgage professional Ms. Synethia ** who handled all of our administrative requirements from start to finish with ease and professionalism. Many thanks goes to her and AAG for the peace of mind that my wife and I now share!!

I found my experience with AAG to be very enjoyable. This was due to my agent Debi **. She is a true professional and should be the ambassador for AAG. She left no question unanswered. She actually answered my questions, before I asked. She is truly concerned with each client and treats them like we are her ONLY client, when in fact she has many at one time she is dealing with. She made this process very pleasant and fast. I would recommend Debi to EVERYONE!!!

We have been considering a reverse mortgage for several years. We have received many different opinions and most of them were negative. However, it always appeared to be something that would work for us. I simply consider it as an interim finance vehicle and I am very happy we finally did it. The staff at AAG has been very helpful and professional.

The reverse mortgage ensures me that my spouse would not encounter financial difficulty if I pass away before her because her income, being less than mine, would not be sufficient pay the mortgage as well as her other obligations. Now that we do not have to make mortgage payments, we will be able to build up our savings account to an acceptable level. At the same time, we will be able to afford more of the comforts of life for the rest of our existence.

Mr. Manuel **, is a good loan rep. Although processing of my application took almost a year Mr. **, convinced me to apply the 1st time & re-apply. The 2nd time, I am so glad I followed his advice. Finally, I got the loan.

Everyone was very professional and helpful by being available, answering all my questions explaining the whole process in a very understandable way. The people who came to my home always called to set appointments and always arrived on time!

I had the most amazing experience with AAG, especially with Lindsay **. She made a very difficult time in my life trying to make decisions without the assistance of my spouse of 47 years so easy. She listened attentively as I often babbled about my life and family. She explained every step and procedure. I would and will be recommending her to my friends.

Unfortunately I had to switch the FHA financing for a purchase loan and when we tried to pull an FHA case number AAG had already pulled one. The borrower they had pulled it for was deceased for a reverse mortgage and they never cancelled it. And when we asked them to transfer the case number they gave us a canned response. When I called and politely asked for a rush they said it is a process to transfer for it but since it is a different borrower they only needed to log into FHA and click on transfer. They delayed the closing of the purchase loan for a week and I don't appreciate being lied to.

AAG and the rep that assisted me in the application for my reverse mortgage did a great job guiding me through the reverse mortgage process. Very professional, answered all my questions and followed through on every aspect of the applications process. I was pleasantly surprised and glad I picked this company to do business with. No hesitation to recommend this company if you are interested in applying for, or just want to know what a reverse mortgage is all about.

I started the loan process nine months ago. I'm 63, my house is paid for, credit score 800+, and I have a good income. A lot of paperwork to start with and that was just the beginning. I overspent on projects along the way, because my loan was closing soon, not. Expect no one to return your phone call, EVER, expect repeating paperwork. After nine month nightmare my credit score is 700 and I'm starting the process over with a local company. Avoid AAG at all cost. The most unprofessional company that I have ever dealt with!

I was the non-borrowing spouse, and I was supposed to be able to live in the house until I died, as long as I maintained the property, paid the taxes and insurance. FIRST, they went behind my back and paid the taxes even though they were not past due. Then they said something was on the title that THEY PAID, and I couldn't get proof. So they took away my non-borrowing spouse exemption and dragged me into court for foreclosure.

All AAG Reps were outstanding in handling our Reverse Mortgage. The entire experience was very pleasant including having the closing done in our Home. Would definitely recommend AAG to others. Especially like to give thanks to Jennifer ** & Amanda ** for their assistance and professionalism in handling the entire Loan experience.

I refinanced my existing AAG rev mortgage with the patience of Zack **. Easy at my end, not so much at his I'm sure! I've told all my retired friends about AAG rev mortgage and if they want a win-win situation, this is the only way to go. Thanks AAG and Zack **.

A very good experience in an area in which I had little knowledge. Everyone I dealt with made sure I understood what was involved and were very quick and thorough in answering my questions and explaining the process. They were always available, knowledgeable, and most pleasant to work with.

I had a great experience with AAG. The agent I used was very helpful and made everything easy for me. She was always available when I had questions or concerns. All the other people I had dealings with were very nice and businesslike. My agent and everyone else knew their jobs very well and were extremely knowledgeable. It was a very easy and painless experience.

The gentleman I worked directly with was extremely helpful in completing this "NIGHTMARE". The closing department was totally unprofessional and extremely difficult to work with. Two scheduled closing times/days came and went with no one showing up and NO NOTICE from the closing department that no one would show up at the scheduled time! In addition, there were several other instances where they botched information gathering. All in all, I'm am glad it is DONE, but wouldn't wish to go thru it again!

Very good overall. Everything explained very well. The only drawbacks were long delays between steps, sometimes with no communication. I began the process at the start of June 2016. The loan closed March 9, 2017. Before that were hurdles that had to be met, not all of which AAG had control over. There were various persons handling my case, which likely also contributed to delays. I was very pleased with the service in the final weeks, particularly with loan officer Bryan **.

Aline was an absolute joy to work with and was excellent in letting us know how things were going until everything got settled (reverse mortgage). I would recommend AAG to anybody who asks at this point.

We started our loan in Jan this year. It was funded April 11. That's three months. A lot of the problem was CBC not reading our credit report properly regarding our American Express account. They thought we had two accounts and it took two conference calls and quite a bit of gathering information to finally get them to realize we only had one account, which was current. The amount they were concerned about was $20.00. I reviewed my three credit reports and it was obvious from them that I only have one account with AMX.

I was really impressed with the way my AAG advisor Ciro ** handle our application. I will definitely recommend AAG to anyone who has concerns about the Reverse Mortgage. Thank You.

Everyone we dealt with throughout the loan process was helpful, kind, and professional. The process was quite lengthy but we fully understand the reason why. If we were to do it all over again I can't think of another company that would be better. Thank you for all your help.

My experience with AAG was a relatively good one, the people who helped me were very courteous and professional. My only dissapointment was that the time it took to get it done was a little longer than was projected, but it is better to get it done correctly, than be sorry. Thanks, C. F.

My experience was a long waiting period due to a loan with another lending group many years ago that was no longer open but the lending group did not show that the loan was paid and closed. When that process was completed, the closing with AAG was swift and very accommodating. I am very pleased with what transpired and I would recommend many people to inquire about the process that AAG offers to qualified customers.

We were very pleased with the whole process. We got the loan in a timely manner, and the amount of paperwork was much less than we expected. Tim ** was very professional as was Assuta **. All in all, a good experience.

I worked with Kyle **. All I can say is he is the very best! He's personable, efficient and really looked out for my best interests. I would recommend (and have recommended) him with the highest recommendation possible.

AAG was professional throughout the entire application process. What they said would happen, happened. Our advisor was super. He was and is available immediately to resolve any questions or concerns. I am confident in AAG.

Our experience with AAG could not have been more favorable. We were very fortunate to have Diva ** as our Reverse Mortgage Professional. She was there for us during the entire loan process always keeping us well informed. Overall an excellent Reverse Mortgage Company with extremely well qualified personnel.

The mortgage process was handled efficiently and pleasantly from beginning to end, from the first contact (Tony, who stayed in touch through the whole process), to the underwriter, to the appraiser, to the notary - everything went smoothly and each person I dealt with took pains to make sure I understood every step. I would certainly recommend AAG to anyone looking for a reverse mortgage.

The amount of paper to be signed is astronomical. My wife and I spent three hours total in two sessions signing paper forms. I handed over the rights of my life to the military with one signature and an oath. Absolutely ridiculous to have that much paper to sign. Other than that everything went very well and I received what I needed.

It went fairly well, the waiting for every little thing was really stressful and all the paperwork involved was really something else. It really made us stop and think and wonder if we were doing the right thing. But after waiting twice as long as we were told everything turned out for the best.

Our experience with Gia was very professional, and pleasant. We would be very confident to let anyone interested in obtaining a reverse mortgage to contact Gia, she was extremely helpful, always responded to our questions and concerns.

My husband and I were extremely happy with AAG regarding our reverse mortgage! All of our questions and concerns were answered and addressed to our satisfaction! It was a pleasure dealing with the knowledgeable and understanding people of AAG!

Generally, I was well pleased with the original representative that worked with me. After my initial application process was underway, I was switched to an administrative representative who was not as communicative as the first representative with whom I had contact.

This was an exciting and enlightening experience that I would not have missed even without the money to make the balance of my life easier. The personnel who worked with me were as professional and knowledgeable as any I have encountered. Cory ** was so helpful and never failed to furnish me with the answers to sometimes dumb questions, that I had for him. His great personality always made me believe he intended me to understand the process in every phase. The whole process from application to finish lasted approximately sixty days, and I was made aware of any changes that affected me by Cory and Robert ** several times weekly. I have a friend I have recommended AAG to. My only regret is that I did not do this sooner.

We worked mostly with Vincent ** getting our reverse mortgage. He was always very pleasant when I called him, and answered my questions in a matter that I could understand. I would hardly recommend American Advisors Group.Thank You so much.

Satisfied with everything but the appraisal did not feel it was done fairly. [I have over 30 years experience in banking. Over half of them with home equity loans both fixed and as a line of credit.] Was very happy with Amy.

I have had a positive experience with AAG and the process went smoothly to complete my reverse mortgage with them. Everyone was very kind, courteous, and helpful with questions and I am so glad I contacted AAG. Also glad that I got the reverse mortgage. Having no children or heirs, it was a great deal for me and paid off my home equity loan that didn't seem to get smaller with monthly payments.

A total rewarding experience. Donte ** was a valuable counselor both in helping us directly and recommending people to handle all of the accompanying paperwork. The only thing I "wish" is that I had painted my house before the assessment. I will make that among my "recommendations" to future clients.

Our rep, Sunny ** was very knowledgeable and informative as we worked through the process. My wife and I felt confident that we pretty much understood the paperwork as it was presented and explained. Overall we were kept informed of our status as things progressed. We would have preferred being notified by AAG as soon as our loan was funded. As it was, we received notification from Bank of America that the loan had been funded. We appreciate the overall procedure and the final outcome!

My experience was a nightmare! Not only was the applying for the mortgage, to say the least, was terrible, it didn't end there... I had a roof leak and contacted my home ins. company. They approved the repairs and sent the check to AAG to disperse the proceeds. This was in January... It's now March! I called them this morning to say they still owed me $130 and they replied that the final inspection fee was $130. They had not told me this beforehand and since the roof repair had exceeded the original amount because they had to replace water damaged wood on the roof, I was counting on that money to help pay the overage. The help I got was "I do apologize for any trouble this may have caused you but there is nothing we can do. You were told of the fee." This is soooo untrue. I detest AAG and all their "helpful employees"!

I was shopping online for information about a reverse mortgage when David ** called me regarding info on the reverse mortgage. I decided after shopping around to go with David because he was most knowledgeable, along with being a very personable person who truly seemed to care about my individual situation. I was very pleased with every step along the way and want to let AAG know what a wonderful, intelligent and honest person David ** is!!! I would recommend him highly. Every step in this process was explained to me and always was true in every regard. I could not have had a better "partner" in this process. Thank You so much David!!!

I feel that the AAG reps were very helpful and patient and went to great extent to make sure I understood every aspect of the process. They never tired of answering my many questions. Thank you, Lara!!

Thank you AAG for being there when I reached out to you for financial help. Being a senior with social security and pension income was not enough with inflation prices each year. Thank you AAG for the financial help to remain in my home.

The experience with AAG was a bit chaotic. Greg, the mortgage consultant was very helpful and a pleasure to do business with. This was completely opposite where the loan processor depicted the following behaviors: careless, condescending, rude, unable to clearly and succinctly documentation requirements and just overall hard to do business with. It was only thru Greg's efforts that I continued with AAG and did not switch to another reverse mortgage provider.

The only negative comment I would have is that I felt like I was required to provide reports and statements over and over again. I found Stacy ** a pleasure to work with. She was always very responsive to my needs.

Our representative was Robin **. He was so helpful. Even when we thought it would not go through, he encouraged us to stay positive. He always made sure we understood everything. I would most definitely refer relatives and friends to AAG. We tried to do a reverse mortgage 2 years ago but did not have enough equity, but our representative kept in constant contact via email until we were able to start the process. So, I would suggest if you think you do not qualify still contact AAG to see what you can do to qualify and then they will stay with you until you are ready to begin. We are so elated to be done with our reverse mortgage and now can enjoy the traveling that we have not been able to afford to do. So now the fun begins! Thank You AAG!!!

I don't know if it is possible to streamline the Reverse Mortgage process, in light of all the government and legalese imposed sanctions, but it would be welcome! My particular case required over 3 months to process and the clearcutting of 3 acres of old growth forest to provide enough paper (not to mention writer's cramp from signing 3 reams of 8.5 X 11 sheets of paper... in triplicate)! All that aside; the aforementioned negatives were ameliorated to a great degree by my personal AAG representative Ms. Aline **. She took great pains to walk me through the application and processing of this Reverse Mortgage. At all times she was pleasant, professional, extremely knowledgeable, and a veritable joy to work with!

This was the best thing I ever did for myself. My Loan Officer, Bonnie **, was the nicest, most helpful and patient person I have ever had the pleasure of dealing with. She was able to explain every step of the process in detail and was always very nice to me when I asked the same questions over and over again. This seems too good to be true, but it is for real and will make my life a lot easier financially. The process is pretty quick and I would recommend it to anyone in need.

It was a wonderful experience working with Kim and Jason throughout the process. They were both professional and efficient. There were a lot of steps and it did take awhile, but I understand the need to proceed cautiously since it is such a major step in someone's life.

Well it would have been a 5 star but it took you guys forever to get this closed. With that aside I was very pleased with the outcome. My Agent, Melinda ** was awesome. She kept me informed all the way through and in a couple occasions went well beyond the call of duty to get things done. I really appreciated that. Thanks to ALL!

Good experience. My agent Robin was fantastic. He was patient and thorough. He addressed all my concerns. Everything was explained to me in detail. I would highly recommend AAG. Their people (especially my agent Robin) were knowledgeable and efficient. Please accept my thanks for a job well done.

They were very professional and helpful. Explained process very well. I could not give them a 5 star because of the time delay in processing the loan. The processor evidently left the company and our file got lost for a while. However; once I called and they discovered the problem they moved quickly to get us back on track.

The sales rep and the closer from AAG were both extremely knowledgeable and helpful. This was the simplest real estate transaction I have ever experienced. I was happy with the result and very relieved that there were no hidden surprises. From application to close was under 60 days, which is what I had expected. AAG is refreshingly customer oriented.

The representative that I worked with was Carol and she was a true professional. She was there for me through the entire process and made sure that I kept up to date with everything. The process was extremely easy with her help. I was out of town when the final papers needed to be signed and she made sure that someone in the local area where I was at brought the paperwork out to me and then returned it to the company. I was very pleased with all of the service and Carol went out of her way to get everything done in a timely manner. She made it all so easy.

Several weeks after the closing I had a question about my property tax not being paid. Left 2 messages for Gail & one for Andrew. No return call at this point so I won't recommend your company or the two people I worked with.

Worked with Britney ** to obtain a reverse mortgage. My work career was in Sales and Marketing and I recognize and appreciate good customer service. Britney is outstanding not only because of her product knowledge but because she is truly customer oriented. She listens to questions and concerns and provides information and answers; even if it is not what you want to hear. She has great empathy and understanding of what her customers are experiencing. I wish I had had more staff like her while I was in business. I will definitely recommend AAG.

It was a tough decision for my wife and I to make, but after visiting with Lara, who is truly a professional and very good at what she does, we decided at this point in our life, it would be the best thing to do. AAG made it easy for us. We would definitely recommend AAG to anyone looking to do a reverse mortgage.

My overall experience with AAG customer service has been negative. When AAG needs something from me they use unnecessary high-pressure tactics and threatening letters to get a response. When I need something from AAG, I am faced with red tape, no call backs, long waits, and disrespect (when given incorrect instructions). I recently requested payoff numbers for Feb and Mar be mailed to me. When they did not arrive, I called. They erroneously emailed them instead (I needed a paper copy). Now the Feb payoff numbers will arrive in March.

I found AAG and its representatives, especially my primary resource, Mr. **, very easy to work with. The entire process was thoroughly explained from the beginning, timely updates in the process were provided and I never failed to receive immediate responses to questions and concerns. I would most definitely refer any friends who might consider a reverse mortgage to AAG.

Our AAG Team led by Daryl ** worked hard with us to obtain the necessary documents for our much needed Reverse Mortgage over a period of 4 months. We were in contact by email and telephone frequently and it has been a good experience in all. We will recommend AAG to friends and family and thank everyone concerned in making this transaction a reality for us!

Very efficient and helpful. Promptly returned phone calls. Money disbursed quickly after closing. I would highly recommend AAG to anyone seeking a reverse mortgage. They will walk you through steps in your own home. I feel lucky Rebecca ** was recommended to me.

The reverse mortgage I applied for with your company was a very pleasant experience, there was not pressure in any way and my advisor Caroyln was very pleasant and really knew what she was doing! The whole process was quick and very easy and I have already told others to apply with AAG if they wanted a reverse mortgage because they are very professional.

Our entire experience with AAG was very positive. Having the opportunity to talk to one person through the entire transaction was a definite plus to accomplish our final goal. Very professional and yet very personable.

Thank you to our loan processor William ** for leading us through this maze. We picked the right company. Was right for us. We can be comfortable in the rest of our retirement. Thank you Bill and all the staff that answered our questions. You provide a wonderful service for seniors.

All the people that I have dealt with at AAG have been extremely courteous and professional. In the course of obtaining our reverse mortgage we have dealt with quite a few associates at AAG and they always had enough time and patience to answer our questions and get us through the process. I highly recommend AAG.

Teresa ** was the only good employee that kept her word and stayed on top of things for me thru the process. Nadia ** was almost impossible to get a hold of and more often than not call after repeated voice mails for her. It took 4 months to get this transaction completed. I expected better. Teresa was wonderful.

Our experience in working with AAG was outstandingly professional. From our first conversation with Mr. Josh ** to the conclusion of the process we felt completely informed and represented. Very happy with the experience.

Overall I was pleased with the experience but had a few moments of angst. I now feel financially secure. The people I worked with on the paperwork were very helpful. The time it took kind of surprised me but overall I am pleased. Thank you again.

Working with Michele** and AAG was a Team Effort. My specific situation entailed, caregiving for my mother and keeping her/us in our home. I was offered a solution, a breathing space. Nothing in life is perfect, especially in the financial world. This is close to it. Michele kept in contact, and helped me thru the process, she cared. It takes a Team.

I have made numerous attempts to contact you, with no success. I have repeatedly left messages, with no return call. I have yet to receive my "Welcome Kit," or any instructions for using my available funds. HELP!!!

Walter ** was incredibly helpful. The woman who actually processed our application did not return our calls most of the time. When she did call, she was rude and abrupt. I actually had to track down her supervisor on two occasions in order to get her to return our calls. Without the help of Mr. **, we would have cancelled our application.

Here are a few suggestions. First, most people you are dealing with are elderly. Talk a little slower, our ears are old and it takes time to absorb what is being said. Make sure the cost amount is upfront as much as possible so it is not such a shock at the final signing. Return phone calls as soon as possible, again our generation is still in the mode that this is the way business is conducted. Holly was a joy to work with. She helpful and knowledgeable.

Mike ** jumped through many high hoops to get this deal done. The amount of paperwork was staggering and unexpected, as were the complications which arose during the process. Again, Mike showed dogged determination, perseverance, patience and professionalism. We felt like he could be trusted, and he explained everything when asked. We felt that he was on our side through the entire process. If his performance were the only criterion, then a solid five stars would be the proper rating. However, the unbelievable amount of red tape and complexity makes that rating impossible for the overall experience. A reverse mortgage was our best option. It worked for us, because Mike made it happen.

I have contacted many companies regarding this subject and was always disappointed in their lack of knowledge and honesty. I am so glad that I finally chose AAG.

The entire staff at AAG was courteous, helpful and professional. They were presented with some challenges due to the situation my father found himself in, and they came through with flying colors. I would highly recommend them to family and friends.

The AAG's representative, business organization, were with me serving as a typical characteristic example of decent and correct in character and behavior, worthy of high regard of respect and deference. The act of answering my application for reverse mortgage into a process of reducing to simpler form by analyzing a complex notion into a simpler ones is appreciated.

It is easy to see advertisements for a reverse mortgage and say "That looks easy, I think I will do that.” As with any business project there is much to do to get from the start to the conclusion. With a reverse mortgage there is an immense amount of information to be gathered in many data areas. There is education for the borrower so that they can understand what the process is and what it encompasses. There are forms and forms and more forms but, it is all part of the process much of it mandated by the government to protect the borrower. This is where a company like AAG works as your advocate. Their professionals work these issues everyday and do make the process easy for you. They not only work with you but with everyone involved and then keep you informed. I found their folks to very professional, courteous and personable. AAG and a little patience will take you to a successful ending.

Melinda ** and Christine ** were most helpful. I enjoyed working with them and feel like they really cares about my situation. I have recommended AAG to others. Thank you so much. It was a very pleasant experience.

I received about 8 inch thickness of confusing, frustrating paperwork during the long process. Many of the tables that were provided were inconsistent with previously received tables in format and information and were not easy to understand. The final effect was good and everything worked out well.

It was super to work with AAG. Their representative Michele ** was so knowledgeable and explained every step of the way. I never had to call find out. She stayed on top and called, emailed or text me to keep me informed. The process took 60 days. I have been explaining to everyone I meet about the Reverse Mortgage. It has taken away the fear of not making it thru retirement.

I am not sure how it can possibly take over 60 days to complete a reverse mortgage when everything seems to be moving with no issues. I have responded to every request for information or documents quickly and accurately. I completed the counselling and arranged the appraisal quickly and without any problems. There were no issues associated with the appraisal like repairs needed, etc. I have perfect credit, I was told perhaps the very best score ever seen. How can it keep dragging on? It has now been 45 days since the appraisal was completed and there have been no issues that should slow things down. I am thinking I should have selected a different mortgage provider but I don't want to start over.

I have been trying to get an application completed with people in the Atlanta office. I am an independent contractor for an insurance company and get a 1099 at the end of the year. They keep asking for my W-2 forms. They don't know the difference. I have reached my wits end with them and am contacting my congressman for advice. I'm hoping he can give me other options to try.

The people I dealt with were exceptional. Very knowledgeable and polite and even fun. Thank you all for helping me out. The process took longer than expected, I believe, due to the fact that it's a modular home. Too much red tape!

I was lucky to have Stevenson ** as my loan agent. He was always polite & thoughtful in dealing with all my questions regarding this loan. I found him very knowledgeable & accurate in dealing with my particular situation. Kudos to him! He is a great asset to your organization!

This experience was made so easy due to the helpful people at AAG. They were so happy to answer any and all questions we had, even during the process. We were taken care of in a speedy fashion. The whole process went very smoothly. We'd encourage anyone to go this route.

Our only refinancing in recent years was a brief and simple refi with our existing mortgage holder - probably signed a total of 5 pages of documents, and spent a total of 1.5 hours of our time. AAG's process seemed very cumbersome and survived only with the assistance of helpful, knowledgeable professionals. I would be remiss if I failed to mention that Linda ** was indeed most gracious and patient, accepted calls at all times and promptly came up with exactly the info we needed. We felt that we would not have followed through without her guidance. We are glad we did!

Would recommend to others, everything went smoothly except the appraiser help us up a little cause she thought she knew more than she did. But after I finally convinced her to do things the way AAG asked for, everything went according to plan. Thanks for all your help Bert. Do have one question, I thought I understood that the reverse mortgage funds were tax free, am I right?

To this point we didn't have any problems. Mario was great. He walked us through everything and if we didn't understand he would go over it until we did. He was very patient and made us feel very comfortable.

I was very pleased with Bryan and the information he provided. I was not pleased with the delay in processing everything. I still do not understand why they needed the information on my condo, which is paid for with no debts of any kind. The delay almost caused me to cancel my application. In the end everything worked out fine.

My representative, Mark ** was fabulous. He was responsive and answered all of my questions no matter how many questions I asked! Everyone I had contact with during the process was friendly, efficient and provided outstanding service.

Our agent, Bryton **, was very helpful and professional. My wife & I would recommend AAG & Mr ** to anyone seeking a reverse mortgage. Every facet of the process was explained thoroughly, and in a timely manner, so that we could obtain documents.

Brent ** and Clarice ** are great to work with.They explain and clarify the process to make it understandable. You can count on them because they do what they say they will. If anyone is thinking of a Reverse Mortgage please give these folks a call.

I was very satisfied with my experience with the all the kind, experienced people that worked with me. They helped to take care of problems I had. Their advice helped me with the whole transaction. Their service was excellent. My sincere thanks to Sunny ** and Denica **.

I am satisfied with my experience with AAG. My representative @ AAG was especially friendly & supportive. The entire process took longer than I anticipated but my AAG representative explained the process was necessary to complete the requirements.

We had as pleasant an experience through the whole process as we could ever expect to have. We sold our larger home about 2 years ago & it was really a bad experience for us. Our professional (David **) guided through the whole process. Without AAG's professionals, the experience would surely have been very frustrating. We weren't real sure about the Reverse Mortgage concept, but after talking with them, we were reassured that we were doing the right thing. Very professional Co.

I assisted my 90-year-old mother with her reverse mortgage application at AAG and am very pleased with the thorough and frequent communication offered by our reverse mortgage professional. There were no surprises from start to finish. AAG's representative explained all steps required to complete the loan and worked hard to accommodate my aging mother's needs. I especially appreciate the personal attention provided to mom. Although mom preferred to travel to the office, AAG offered to send the necessary persons to her home if needed. Our loan agent personally met her in the lobby and ensured she did not have to walk far.

Jared **, my AAG point of contact, was professional and knowledgeable throughout the process. Dealings with the loan officer was fraught with mistakes and misinformation which seemed to be caused by nothing more than incompetence.

I had heard all sorts of horror stories about reverse mortgages. I had no need to worry. Troy, our advisor, was so easy to work with. We saw Tom Selleck on the TV and things went just like he said. These folks are good.

I had a wonderful experience with AAG. Philip ** was very patient with me and explained each of my concerns thoroughly. He never rushed when we were discussing different aspects of the process, and made sure that I understood what he was saying and always returned my calls in a timely manner.

Because of the professionalism of Joyce **, my experience with AAG was a confident decision. She answered my questions to my satisfaction, even provided information I did ask for but she knew I needed to know. I am grateful that she is dedicated enough to make sure the customer is informed. It is a comfort to know that I can now handle any financial demands that might occur.

The people I dealt with were always considerate. My biggest issue was the long time it took to complete my loan. It took months. And some problems were not communicated to me promptly and took weeks to resolve. My agent, Diva **, seemed unable to help me... it was "out of her hands”. Not good management of an account.

Celia ** was a great help in helping us to understand about the reverse mortgage... She kept in touch with us just to make sure we were having with the process... We will definitely recommend her to our family and friends...

My husband, Charles (Buzz) and I were pleased with the service. Our agent, Matthew ** was very professional and just a great guy to talk with. The process took longer than I had hoped but we ran into several complications which Matt helped with. We believe this was the right thing for us and it has relieved the minds of our children. I have recommended AAG to my brother who lives in West Virginia. He and I will be talking more now that the holidays are over. We think the appraisal is fair and correct. Thank you, Matt.

We are very satisfied with our reverse mortgage with AAG. John ** was very courteous and walked us through every step. He answered all our questions and was very knowledgeable. He made us feel very comfortable and now we have the financial freedom we need. I would recommend AAG to everyone.

I think the interest is too high; I believe I had more Equity, and the final amount allocated to me was not all of it. I should not have to wait one year for the rest of it!! I have requested twice for a statement showing the interest amount by month so I can pay on it so that my beneficiary won't have to when I'm not on this earth anymore. Other than that my experience with Donny ** was very good and he knew his job well.

Good initial dialogue and information in a timely manner. However, the process was very lengthy, and some of the initial estimates on when the process would be complete and the money available were very far off.

From the initial telephone call to the final agreement I was very satisfied with all aspects of my communication with my AAG representative. She was very knowledge, professional and most of all helpful with the reverse mortgage opportunity.

ML and I were very pleased in the way the team at AAG helped us get the mortgage. A special thanks to Chuck **. We will definitely use this mortgage to improve our home and be more financially stable. It will allow us to stay in our home and pay our taxes and insurance and make home improvements as necessary. Thanks again for all you have done for us.

I recommend AAG for a reverse mortgage. I had Frank ** as our representative, he was outstanding. The process took a bit longer than we had 1st thought but it actually was NOT that difficult at all. In closing, anyone thinking about a Reverse Mortgage, go AAG... And ask for Frank...

From our first contact with AAG, we were treated with the utmost courtesy and efficiency by everyone we consulted with. Our loan advisor, Felicia **, answered our questions completely and succinctly. She notified us when people would be coming to see us, and informed us as to what would be happening. The whole process was comfortable, and happened very quickly. Most important was the fact that whenever I called for information, if Felicia was not available at the time, she would call back right away, and answered all my concerns. We are very pleased with the whole process, and have already spoken to friends about checking with AAG for information on Reverse Mortgages.

Bill ** is an asset to your company. He went above our expectations. He walked us through the process and made sure we understood the different steps it takes to comply with reverse mortgage. He communicated very well with us, by keeping us informed about what would be happening next. He is very kind and professional. Everything went so smooth. Bill is a great guy and it was a pleasure to work with him. Everyone was very kind and considerate.

If it were possible to have negative stars I would be at least at a negative 5 stars. I can't begin to express the stress and "torture" that AAG put us through. The process started in early October 2016 when we sold our condo and signed a contract to purchase a villa with a closing date of Nov 14. This type of purchase requires a payment of roughly 50% of the purchase price down. Our credit is in the excellent category and we have other assets such as rental properties, 401K, etc. We were told that our original folder was clean and there should be no problems.

I truly appreciate the professionalism, sincerity, warmth, and speed of service and assistance extended to me by Nermeen **, my Reverse Mortgage Professional. She guided me through with patience and understanding. She was always available to answer my questions and inquiry without delay, to which I am so grateful. She made the requirements easy for me to accomplish. She is a gem. I surely will recommend AAG to family and friends. Thank you.

I was totally frustrated with the length of time to process my request, not to mention disappointed. We've had quick and timely responses from Sylvia **, but every time we called to check on the progress we were told, "We're working on it." It took from the end of July to the end of December to finally get a check and at this point I'm not even sure it was worth it. If I had to do it over again, I would find another source other than AAG.

I really really want you guys to know that AAG came thru for it really took a long time to get the ball rolling, but once it got rolling they didn't stop until the end, I finalize every piece of paperwork. Five star is what they get and I had read and heard a lot about them and they met all my criteria. So pleasant and helpful and friendly people (lenders) and etc. that I spoke to. Patience people, understanding people. I just want to say thanks again for everybody that was involved and who had to be paid.

Very Professional, knowledgeable, pleasant! Caring about her clients concerns & needs! Genuine! Very pleased With AAG. I will now be able to stay in the home That my late wife and Raised our Children in! Thanks JoAnne!

We found that the reverse mortgage process took much longer than we expected or were told. There were many delays and hassles, and we were definitely not satisfied with some of the employees assigned to us. It was frustrating, exhausting, and very difficult for seniors with all our limitations; and we felt that many mistakes were made. However, we finally passed their requirements and received the loan. Rough going!

My experience in dealing with AAG has been excellent. They always returned calls, were very clear in explaining any questions I had regarding the reverse mortgage. I would give them six stars. Thank you, AAG!

Obtained reverse mortgage from AAG to pay off home mortgage before retiring. Everything went according to schedule and without problems. Everyone I talked with and worked with were professional and friendly. Timely calls to keep me updated and all my calls were returned same day. Everything explained and all my questions answered. No house payment feels good.

I received excellent service from your agent Sharon **. She was patient in servicing our application during a time when we were dealing with family health issues. Her explanations were concise, clear and to the point. I would highly recommend others to contact AAG when considering a Reverse Mortgage.

We worked primarily with Scott ** and Taylor ** throughout the process and they were both excellent at doing everything they could to make the loan happen. When a judgment against the title in my name for $50 was discovered by the AAG legal team, Scott researched the lien to find that I was not the person the judgment was against. When at the end of the process, certain forms I had submitted were thought not to have been, Taylor did what was necessary to show that indeed they had been. Scott checked with us all along the way to make sure we were good with what was occurring from start to finish, and both Scott and Taylor responded to all questions or concerns we had in a very professional manner. If we ever sell this house and pay off the current loan and decide we want a reverse mortgage on another property, I would not hesitate to use AAG again. And I hope that Scott and Taylor are available to work with us again!

My experience with AAG was a very positive one. Their representative, Joe **, was very knowledgeable, professional, friendly, courteous, and helpful through the entire process of purchasing my new home. I would recommend AAG to anyone needing their services!

From the very beginning Marcus has been very professional, knowledgeable and helpful. Throughout the process of my reverse mortgage he was very supportive, patient, and made a point to answer my questions in a timely manner. I absolutely recommend him to anybody that needs to get a reverse mortgage. He is an asset to AAG.

I have had a positive experience with AAG. The person who was my main contact is Troy and I can't say enough good about him. Nothing was too much for him. He kept me aware of things as they happened. This has been a life changing situation for me. Thanks AAG and Troy for everything.

At first the loan processor was easy to contact. As the process continued, he became harder and harder to reach. The loan was originally to be a fixed rate interest - the outcome was an ARM which we did not want but felt compelled to continue because of the approval process. The whole process seemed a bit confusing due to the lack of contact.

Very poor communication. I had to keep making contact (leaving messages to find out what the progress was...). I was not given any options and I feel very uncomfortable with the way the process was handled. Once started it took way too long!!

I was disappointed that different people from different departments asked the same questions multiple times. An example, they asked for the closing documents and we sent them three times. Andrea ** was excellent and a pleasure to deal with.

Debi **, my AAG rep, deserves 5 Stars!!! However, her coworkers hiccuped a few times during the process and caused numerous delays. At one point, I was even asked to step in and contact my previous lender to expedite a 24 month payment history. It was clearly their responsibility and it angered me that they would ask this of me! I was told funds would be deposited on a Monday, and that did happen until midday on Wednesday.

When you call them and want to know what is going on with the processor, they never call back and even though we leave a message to call back. We call 3 people that are AAG employees and they don't call back. They don't know the law in WI, and we had to get hold of our state senate. Then she got hold of them and stated the owner could do the work, but they need a purpose to go ahead with our closing, and now haven't heard anything from them. My rating with them is 1 star.

Kim ** was the person who helped me get the reverse mortgage. Without her help and understanding plus keeping me up to date I may have given up. Very helpful, knowledgeable, and kind. AAG is just what it is advertised on TV... A new start and fair.

The people who assisted me with my RVM were second to none. They were very knowledgeable of the subject matter and impeccable with their decisions. I'm sorry their names escape me but they know who they are. I'm extremely proud of them and they are definitely an asset to your organization. Thanks.

This was a wonderful experience for me. It is not as complicated as one would expect mainly due to the expertise of the agent handling my account. He checked in with the progress faithfully each week and when other documentations were needed he walked me thru that easily. The only thing I would remind anyone is there will be a lot of documents to fax or email so be prepared for that in advance. My scanner got a real workout!!! I would recommend American Advisory Group to everyone.

Working with Jaime ** was a pleasant experience, he kept my wife and I informed all through the process, ensuring that we understood all facets of the reverse mortgage procedures. The appraisal and the signing of all the documents were in a timely manner. I would definitely recommend AAG and Mr. ** to my family and friends.

The process took too long, almost 5 months. Communication among AAG reps. wasn't always the best. There were times I knew the info. from one rep. and then had to share it with another AAG rep. AAG in-house communication could use some improvement. My loan advisor India ** was pleasant to work with and professional, whether by email or phone.

It was a longer than expected process, however, it was explained that due to our house valuation it would take longer than usual. The frequent forms, telephone calls and dealing with the IRS for information did have cause for concern, however, our agent Brad **, CSA was consoling throughout the process.

Your firm was recommended by my insurance carrier USAA. Initial contact was good, but in succeeding encounters I was shifted to a total of FIVE different contacts, some of which were pretty hard to reach, and most not too informative, with the exception of Lynn **, who is my pick of the litter and the only one who weekly updated me on progress. It was a little confusing on how matters proceeded. You evidently employ several outside firms to perform various functions, requiring me to interface with six different entities, including a bank and law firm, as well as title searchers all over the country. I was not in a financial bind when starting the process, which was noteworthy because it required about 15 weeks from start to finish. Another negative feature was the signing of 50 documents TWICE with the notary public. The upside was we did not have to travel from our home for any of these events. They came to us.

I called AAG and got a very nice person Anthony. He did explain everything to me. Well I had a few more questions after talking to Maria. My house was appraised at a fair price. Anyway I wanted to get a mortgage to pay off some bills and do some repairs to my home. I got a welcome letter saying I was approved for a loan. I did get a letter stating I needed to repair or replace my garage door. Well I decided to get an estimate to replace both doors. The appraiser said my roof was fair. I also wanted to get my roof done with gutters. I got estimates for both. Well it wasn't worded right as they wanted a certain percentage down. Maria called me and told me the contractors had to agree to get paid after job was completed and loan was approved.

My wife and I applied for an AAG Reverse Mortgage late last year and were approved in January 2016. Our AAG rep was extremely knowledgeable, and kept us well informed throughout. I cannot tell you what a relief it was for us to know that we could stay in our house and not be forced to move because we needed access to cash. I have MS and I find myself in the "doughnut hole" as early as April. The cost for my prescription drugs and copays is $8K - $10K per year. Had it not been for the AAG loan approval we would have been forced to sell our home and downsize or find a rental that would lower our monthly costs. We love our home and are eternally grateful to AAG for giving us the a way to stay here and not to have the worries about our budget each and every month.

Very tedious application and approval process over several (~5) months during which numerous e-mails and phone calls reminded unanswered/-returned by AAG; except for one person (Jeana **), other stuff involved seemed to lack professionalism, and/or were overwhelmed by their amount of work to do; RM is registered under two different loan numbers and the tediousness returned when it came to handing back originals of documents (tax returns) provided during the application process.

Chris was by far one of the most professional & thorough person I have worked with in years! I was so impressed with him that I recommended him to my neighbors who are also looking at a Reverse Mortgage.

I was expecting an arduous journey through mountainous paperwork filled with delays, incorrect information, having to repeat several steps involving time consuming telephone calls explaining all of the above. Instead I was expertly guided through each step, explaining to me what to expect and how long it would take. My questions were answered correctly and immediately. AAG turned a complex transaction into a simple exercise.

Kristina ** was GREAT! She promptly answered our calls and questions. She was our life-line during this process! She was very competent, helpful and informative. Your company is extremely lucky to have her as an employee!

This was a great experience, which helped me fix up my home. The AAG group, that I have spoken with, from the past to the present, are very professional.

My mortgage advisor was on point all the way. Just wish it hadn't cost so much for this refinance. Otherwise, I am happy with this company.

Services of appraiser (advised inaccurate detector information & omitted response to at least 2 other matters, as advised by AAG) lacked completeness & accuracy. Services of AAG processor were often VERY slow, with questions sometimes never responded. Believe lack of accuracy & processor attention was cause of extremely slow handling of loan. After funding, handling has been good.

Brian is absolutely wonderful. He kept us informed all the way through the process. He never minded answering a question and always was there for us. As a retired loan officer I know the importance of customer service and he always went above and beyond. We are very grateful to Brian to help us through our loan process.

Everything done by Mr. ** in Georgia was outstanding. Very accurate on time and kept me informed every couple days. When folder hit California it was a disaster. Sat on things for days at a time, repeated same questions days apart. Didn't wire transfer funds as instructions even when supplied with voided check for routing numbers. Received hard copy check only holding my funds up more. Outstanding in Georgia but wheels fall off in California division... They keep poor notes for reference on return calls. Misspelled my name on documents. Had to initial corrections for 10 minutes with notary. Too bad Anthony ** wasn't able to handle from beginning to end. He is very good at his job and explains things several times to be sure you understand. He's a great asset.

I was skeptical at first but ended up pleasantly surprised at the great service I got especially from rep Kevin who fielded the many questions I had. This was a new area for me and it came at a good time to be very helpful. I'm glad I went with AAG and would recommend them to others who would benefit from a reverse mortgage.

I would like everyone to know how hard diligent Micheal ** work on my reverse mortgage for me. She never quit searching all possible avenues there were to help me with my reverse mortgage, Micheal ** went above the call of her duty to help and for this I am deeply in her gratitude. She deserves a well deserved reward for her hard work and time spent. SHE IS PRICELESS as an employee. Thank you Ms. ** from the bottom of my heart, I'll never forget the hard work you personally put into this for me. You saved a life.

We had a very good experience with AAG and Milton **. Everything was done in a timely manner, and we never had to leave our home. Even the signing of the application and the closing was done at our home. We were kept informed about the progress of our loan at all times. I would recommend AAG to anyone who was looking for a company to process their reverse mortgage.

Andrea ** is a true professional and a pleasant to work with! She was most helpful, knowledgeable, and a great representative of your company. I am a retired senior executive of a NY Stock Exchange listed corporation. If I was still working, I would give her a substantial raise and hire her away from you!

The introduction and continued instructions were well handled. All questions were answered in an acceptable time frame. All agents were cooperative and very helpful. I was very pleased with the entire transaction.

Appraisal fee of $499.00 was steep considering he only spent 29 minutes at my house. He did however an excellent and thorough job. I never asked how long the reverse mortgage application would take but think that 10 weeks was a little too long. Satisfied with all else.

The contact people were very polite and courteous. The overall process took 18 full weeks from interview 03/30/2016 to 08/01/2016 to complete. I thought this was longer than necessary. Thanks.

AAG has provided very good service thus far. My only suggestion would be that they update their forms. Specifically, they recently changed the withdrawal request fax number but the request form still shows the old fax number.