American Advisors Group (AAG) Reviews

Our experience was pretty good but before they make a call, they need to make sure a notary is available.

The reps at AAG were excellent. We did a reverse mortgage because it is cheaper and the interest rate doesn't grow as much as the one I have now. The one I have now goes all the way up to 13%.

The rep of AAG was very good when I spoke to her.

AAG has done a great job. The rep I work with, Steve, has been very pleasant, very knowledgeable and he keeps me up to date on everything.

So far, my experience with AAG has been good. It's moving at a pretty good clip. The rep is wonderful. She's very personable and really nice. She's always very prompt in getting back to me. AAG has done a very good job.

The fees that they want to charge are way exorbitant. I've just decided that I'm not going to do it. It's not going to be a good idea for me. I can still afford my mortgage payment. I'm just going to have to keep on working. But the experience with the AAG rep was good. I liked him.

I'm about halfway through the process with American Advisors, but so far, it’s wonderful.

We just finished building a house and we paid for it out of pocket, and we were trying to get some equity out of it and not want to make any payments back. We don't plan to leave anything for our heirs but just trying to be comfortable in our senior citizen days. We finished the application for reverse mortgage with American Advisors Group and we're looking forward to the next phases of the process. Our loan officer is great. I loved him. We started with another company, Longbridge, but that relationship went south in a hurry. I've heard that AAG might take longer than some other companies, but I'm willing to wait for their excellent communication and personal attention to us, which is very important to me.

AAG's reps were great. Their service seemed to be pretty good all in all. We ended up going with Liberty. The numbers worked out. AAG was really close though. There were some other companies that were not even interested. They advertised, but they didn’t want to really talk to us.

My loan rep seems really nice and helpful. The counseling went pretty smoothly although I didn't really know what was going on. A dude just showed up at my house and went through a stack of papers. I'm happy with AAG on the whole. I'm just waiting for some more information from Social Security.

American Advisors Group sent me to counseling, which made the reverse mortgage very clear, and it worked out well. I used to work in real estate and they really clarified and gave me a heads-up on the financial part of it. Todd from AAG was great as well. I'm pretty computer illiterate and he was really taking his time in trying to help me through the computer part of the process. He was always very honest with me about whatever. I got a fax, his email, and I've got him on the telephone too. He’s California and I'm in South Carolina, so we have a time difference. But any questions I've had, I've had while I've had him on the phone and his response was immediate.

I'm currently still in the process with American Advisors Group. They gave me some counseling and that was good. Their agent was perfect and I liked how patient she was. She was also very informative. AAG is worth looking into.

Working with AAG has been pretty good. They explained to me all the ins and outs. It kind of fit what I was already thinking. I didn't have anybody to leave the house to and I figured that a reverse mortgage would be the best way to do things. AAG gave me some suggestions. I'm old enough to get the tax relief from the property taxes. They told me what I can save and how much money I can have if I do certain things like paying off bills.

AAG sounded like a good company and they had a good referral. They explained how a reverse mortgage works. They told me that I would still own my home and I could actually still sell it on my own. They also recommended a course to attend that was the certification with the loan advisor. My loan rep was Wayne and he really knew his material. I was very comfortable working with him and he told me I was free to call him at any time. The process with AAG is still ongoing but so far, everything is very informative.

American Advisors Group had what I needed. Joel talked like he was very concerned and that he could make my life easier. Because I had some major things go wrong that I had to have fixed on my house. And I had to get the best loan I could, which was a Discover loan. But that interest rate is 12.99. Joel said that he could offer me one that was down three points. AAG also said that I could get 50,000 and that would be held. I could use whatever I needed up to that point, and that I could make payments whatever I wanted and whatever I could pay. I could make payments like that to pay it back. And that would be on my record, so that if I die and I give my daughter my house, then she would take over that. I would like to make sure that I have backup in case something else major happens.

The rep was very nice, informative, and answered all the questions I had about the job she should've done. The certification company was slow on getting stuff done, but other than that, it's fine. American Advisors Group is very simple and direct, and so far, met all my needs.

American Advisors Group is fast in getting everything out and seem to take care of everything good.

The rep did a fine job. She told me what I needed to do and how to do it so the process has been very smooth. My only problem during the pandemic is a drive-by assessor. So, I'm not positive they got 100%. It came back high anyway. Other than that, American Advisors Group did what needed to be done and was very professional.

Everything's going okay with the process. I had the notary here today and she was really cool. I liked her. Also, my loan officer is so sweet and she helps me understand everything.

I was trying to get a loan for a refinance and nobody gave it to me but AAG. They were telling me about how a reverse mortgage would help me out. If I go with it, I wouldn't have to pay my mortgage unless I leave this world, and that the house is refinanced or sold to my kids. When I'd call, the agent was always there to answer my questions. What I’m into, she was trying to help me out in every way that she could. I liked her kindness and the way she talked to people. I also felt comfortable with her.

I looked up the reviews, the rating and the number of reverse mortgages that AAG had done, and they came out on top on all three of them. For me, it was a no-brainer to choose them. We did counseling two weeks ago and it was good. We had done so much research too. There were some pamphlets that had been sent over with the information, and it specifically said, "You don't need to read these..." but we read them anyway. It answered most of our questions, but we still had some and they can’t be answered until we have the appraisal.

We were impressed with the loan officer's patience and his willingness to answer any and all questions, his knowledge of how the process worked, his reassurance about the process when we might have had some issues or questions, and his competence. We're still waiting for the appraisal part of it to be completed. We understand things take time and we can always use COVID as an excuse. But we got all the stuff we needed in, and the whole appraisal process is now two weeks later than we’re told it would be, so that is frustrating. It would be nice to have that be a smoother process. Nonetheless, if we knew someone who was looking to check out a reverse mortgage, we would recommend AAG.

I wish the rep would give me a heads up every week as far as where we are at with this process. He called late on a Friday for something, and it's like, “I can't put this information together for you right now.” There's a two-hour time lag ‘cause he's in California. I also didn't get a real heads up on the appraisal in the fact that this person who was arranging it called and said, “Well, are you okay taking a lot of pictures and sending them off to the appraiser because of the COVID?” It's like, “No, I'm not gonna do his work. Find somebody with a mask and a shot in his arm and then come in and do your whole damn job. I'm not paying 565 for somebody to look at pictures while he's sitting in his pajamas that I've done all the work for.”

I'm comfortable working with AAG. I'm just not happy with the length of time that it takes to get an appraiser out. I've been waiting for three or four weeks since I started.

Counseling went well. The rep is doing a great job too. I like him. If something happens with the title, AAG will stay with it to get it straightened out so this mortgage will be successful. They've done the appraisal, and it was successful as far as what they appraised the home for, but HUD for some reason wants another appraisal. Right now, we're waiting on the appraisal to be done and to find out what happens.

My sister and my brother had done AAG and they told me about it. I did it too and I'm satisfied in some ways and dissatisfied in some ways. It’s just not going like I thought it would be going. They call me for information and I send it through. They would then call again for some more information. It’s been a headache. It’s been one thing after another. I thought the process would have been through by now but it’s still going on. I'm still waiting. Other than that, the service is pretty good.

I called AAG and spoke to a rep who impressed me with his knowledge. Then, they had a counselor and he called. We spent a couple of hours together and they explained the reverse mortgage totally. It was great. I also talked it over with my daughter and she has a husband with a graduate finance degree, and he agreed.

American Advisors Group is known to be one of the top providers. I'm very comfortable with them. So far, everything is going fine. My rep is very helpful and informative. I'm in the mid-stage of the process right now. The appraiser is done and I'm waiting to get the appraisal back.

AAG makes you feel comfortable and they're very detailed. My grandmother had taken another reverse mortgage out in '17 and they were really good people, too. But she tried it again 12 months ago and this guy just took her for a run. Then, we got ahold of the card for AAG and we called this guy, Phil. So far, he has been phenomenal and he is even better than the first one she got all the way in '17. She is highly pleased with his service and we're happy. I'm ready to take business cards and pass them out to anybody who's elderly that needs some help because he's a very good representative of AAG.

I have a great loan rep. He stays in touch and keeps me informed. I'm done with the counseling. I wasted time but it was okay. On the whole, everything is just with AAG. They tell me what I need to do and I do it.

AAG has been super good to deal with. They answered everything, plain and simple. However long it took, they were going to take the time to explain the reverse mortgage in great detail.

The process at AAG has been pretty smooth so far. I’m waiting for somebody to give us an appraisal.

I liked the customer service with AAG. The questions and answers are very informative and helpful. I've also taken a special liking to my rep Marilyn who is a sweet lady. She is down-to-earth but extremely professional. She definitely knows her business. There wasn't anything that I asked that she wasn't able to answer right then. There was no, "I'll check on it or I'll look into it."

My rep was pretty knowledgeable and he stays in touch with me. He calls me and keeps me informed. I should be hearing back from somebody else and he's waiting on that. AAG is a good place to go. It'd be somebody to call.

I did my research and I just feel that I'm comfortable with American Advisors Group. I liked the honesty that I've got from the different people I've dealt with and that makes it very important to me. The rep has a personality. He walked me through everything very nicely and intelligently, and he explained why I had to go for the company that I went for. If I had a question, I got an honest and intelligent answer. Not where he's talking down to me because I'm a woman and not above where I can go. He's perfect for me. I'm so pleased.

Our rep Joel is very attentive. He's not pushy and he's walking us through everything. Other people would be happy with AAG.

Some of the people are very knowledgeable... The people behind the phone calls are very slow... It takes months for them to do anything... You're the criminal and guilty until they prove you innocent... If you have an insurance or a home owner's claim... Plan on three months after you give them your insurance check... Then they keep half of it until the claim is settled... Working with AAG is Exhausting...

AAG told me everything up front. I'm only halfway through the process but so far, my experience has been really good.

The AAG rep, Michael, was very accommodating and answered all my questions. Overall, I was looking for a lower interest rate and a lower cap and he satisfied that. So, I decided to go with them. The reverse mortgage process was great and we went through everything very quickly. I'm very satisfied so far.

My rep was very polite and very good at telling me about what I needed to get together. I did it and he made sure I got it all correct. He went over and made sure I understood it. AAG's process is very easy and I understand everything I'm doing. AAG walks customers through hand in hand and they make enough phone calls. They went over everything and when the paperwork came in, they studied it. There's no mistaking the quality of work that they're doing.

We tried to refi with NewDay because we're veterans. But that didn't work out because we bought a new furnace three years ago so we owe a bit of money on that. And for some reason, they couldn't do the loans that had another lien on it. And then my husband said, "Well, why don't you call?" And our son is a Realtor. He checked American Advisors Group out, and he said it looked good to him. Their rep was good at explaining what it was, even though I do not understand real estate terms at all. The main guy that we've talked to called and answered any questions that we had, and helped us to know what to do.

AAG seems like a really good company. Customer service has been excellent. And trying to expedite this whole process, I couldn't ask for a better person than our rep Michael. I went through credit counseling and AAG explained reverse mortgages to me.

Working with American Advisors Group is simple. They explain very well. Also, the rep was good and easy to get ahold of. The notary came and I signed all the paperwork.

AAG explained everything to us very well. They admitted and showed us everything on paper before we could sign anything. They did a very good job. Any questions we had, Brian our rep was right there to answer them. He gave us all the information we needed and then we made up our own decision.

To start off with, American Advisors Group meant well. A telemarketer called and made a believer out of me that it was a legitimate thing. Also, yhe reps were well-informed and answered all the questions I had. I went through a counseling. And then, I've had the legal papers sent to me by a notary public and brought them to my house. I went over that with her and signed everything. And then, I went to that other thing to start with. I passed it. AAG was understanding and worked with me well. A lot of nerve-wracking stuff. Everything seemed to be okay with it. And it’s getting me a few steps further close to retiring and being able to enjoy life a bit, rather than just working myself to death.

AAG has been very good so far. Our rep is really thorough. We went through training and we knew everything that they were telling us because our rep had already told us. Our experience has been very straightforward, and that's exactly what I wanted. We got the application done, and now we're just waiting on the appraisal to be completed. And then, I think things will go along pretty well.

American Advisors Group went through a lot of different things with me, and I understood it very well. They made themselves very clear. Freddie did a wonderful job. Nobody else could do it any better than him. He explained everything and he explained his stuff exquisitely well.

I worked with someone out in California and this guy knew what he was talking about. He was very interested in helping and on top of things. I didn't know anything about reverse mortgage and from the time he spent with me, he filled me in on stuff. It's like falling into a deep well. When you're first inquiring about it, you don't know the costs involved in it. There are so many things that all the costs add up. Unless you get into it and have some idea, you don't know what's going on. He kept me up to date but it was a whole lot of stuff being poured at me also. I didn't know if I would have the level of the commitment that they were interested in so I called up after a while and said I wasn't interested at that moment.

Every question I've asked, American Advisors Group had the answer for it. My rep is right on top of everything here. All my questions that I've asked before were answered properly and he beat me to the question. He had his own questions he had to ask to begin with. I've had the answers for them and I've had to take time out when I didn't understand something and he fully explained it. My wallet is empty, but I'm not empty-handed.

The rep I'm working with knows what she's doing and she's professional to me. She showed me how the process worked and she did everything she said she was gonna do. I got someone who told me exactly what I had to do, what I had to go through, and what I was to expect. That's what makes one feel comfortable.

My loan guy had explained the way the program works and we talked a bit about what I wanted to do and whether it would be a good fit for me, and if we had the excess money available by not having a mortgage. And he said, "Yes, that sounds like a very good idea." He made sure that what I wanted to do would work with a reverse mortgage. From the beginning, Bob pointed out to me that not everybody would be eligible. So it might not go through. He gave me a list of all the things that we needed to accomplish first so I could walk through each one of those and do everything that needed to be done. And so far, everything has gone exactly as planned.

I wish things could be expedited but the rep I worked with was easy to talk to. Everyone he has put me in touch with was considerate and very practical about everything.

I just needed to pull some cash out to do some things that I want to do on a project. And American Advisors Group seemed to be the best alternative for me. I looked at a couple of different folks and AAG all had the best name recognition. And the referrals were better. Loretta has been very good. She has kept me up-to-date and double-checked on everything. I'm pleased with her. AAG has done a good job.

The counseling was educational. It basically told how the program would work and that was good. The AAG rep let me know all kinds of stuff that I was trying to find out. Right now, it's looking good and I'm satisfied with what I’m finding out.

The application process went as smoothly as it could. It took a long time. But the American Advisors Group rep explained everything and was friendly. She put my fears to rest.

The AAG rep was helpful and provided lots of good information in a timely manner. Like most loans, there's a lot of bureaucracy and a lot of paperwork in the reverse mortgage process. But ​everything has been pretty good, so far.

The loan officer, Mark, was wonderful. He answered every question that I needed and then I called and he was there. But I still haven't made my mind up as to do it or not.

I've had a business that's been somewhat spotty here for the past couple of months because of the coronavirus and Mexico has halted things. Now they're moving again. But I needed to catch up and take care of a few things so I called AAG to bridge the gap. The AAG reps have been very prompt and they've sent the information on time. AAG is great and I recommend it without any question. I wish I had known about it a long time ago. I can't see anybody past 62 not using that because you don't have that monthly interest rate and payments. You can pay down the interest charged monthly and not have any problems at all. I'm 81 right now. I can take care of my payments on taxes and homeowners association and I'll have a decent asset to leave my children.

The process hasn't taken long at all. I have a little anxiety about the progress so far, but it's going okay. I just did the counseling part on Wednesday and the guy was very nice and knowledgeable.

I talked to other people and I was very comfortable with Jeffrey. Everything was done on the phone, and he impressed me very much. He explained everything to me and he answered all my questions. He was very efficient in getting answers. With Covid-19, we haven't sat down personally, but I’ve been very happy with my experience, so far.

Everybody at AAG has been very kind. They told me what papers they needed and I got them. So, if you're prepared, the process doesn't take a long time. My appraisal should be this week and I am very satisfied at this point.

I have some projects to make sure my house stays livable. So I gave AAG a call to ensure that the house would be in good condition. I was upset that they required the counseling thing but their rep listened and he explained how it would go. He also made sure that I understood everything. He said that it was just a precaution that some people really would have no concept of what was going on when they'd get up to my age and older.

AAG went through what a reverse mortgage would mean step by step. They explained every question I had and at no time have they pressured me to do it. My rep is so patient. He would ask me a question and I would answer but say “Now, wait. Will you repeat that question?”. He would then explain that question to me. I was impressed with his making certain that I understood exactly what was going on. He was the most respectful person too and I can't think of anybody I've ever dealt with that was any kinder. I feel very comfortable working with AAG through this process. They have exceeded what I expected from them as far as explaining things, being prompt and returning calls.

Steve from AAG explained everything very well to me. I'm going to be talking to the counselor on Thursday and then Steve is gonna call me and make an appointment to finish the process up after that. He gave me all his information, his email address and his home phone number, which was very nice of him.

AAG is probably the most reputable among the other reverse mortgage companies and so far, my experience has been good. I would highly recommend them. Dealing with their rep was very straightforward, pleasant, helpful. He knew what he was talking about and he made everything very clear and easy to understand. He sent the paperwork in a timely fashion and things appeared to be going as planned, and no bumps in the road.

Ken from AAG stays right on top of things. He was the one that handled everything and told me what to do. When I called him, he called me back and he answered usually every time. He got me to go on the internet instead of hard mail. We've got everything supposedly done in advance. So now, I'm just waiting for the final verdict.

I had a refinance back in 2018. It was reaching a limit on there, so I thought that I was going to have to either sell a house or move out. I talked to Quicken Loans and they had already approved a loan for me. Then I received an email from AAG asking if I wanted to refinance. AAG gave me such a good deal that it worked out, so I went to refinance again. The AAG rep is top-notch. She did everything she possibly could to help me and I appreciated her attitude. Everything moved along really smoothly. If I had a question or anything, I could call her and she got what I needed right away. If she didn't have it right then, she'd get right back to me.

AAG was personable and they responded to everything I asked them. They set me up with the counselors that went through all the ins and outs of the procedure. I was satisfied with their response. The rep was right on it. He called me by my first name after our first conversation. He had my phone number. If he had a question, he called me and I answered it. He was quick and he gave me his full attention when he was on the line with me. Working with AAG had been great because I had an idea in mind of what I wanted to do and they helped me do it.

AAG answered me the quickest and they seemed the most interested. The main rep whom I talk to is Robert. He's very nice, capable and pleasant to talk to. He answers all my questions. But we aren't speaking the same language as I don't understand financial matters very well and I've spent my life avoiding that kind of thing if I can help it. So, I have trouble sometimes with the financial terminology. I would love it if AAG could train their people to speak to customers in plain English rather than with the terms someone regulates that their reps use. Other than that, AAG has been very timely and they keep track of stuff.

I was very satisfied with the way American Advisors Group handled my reverse mortgage. It was all done over the phone. They were very thorough. If I had any questions, they told me to call them at any time.

AAG was the first one to respond. Their response was so overwhelming, with good advice, good messages, and just good vibes that they're the one that I decided to go with. They were able to answer the questions, tell me what I asked, and even tell me before I asked the question what I needed to know and what I needed to look for. My knowledge about it wasn’t that much and it was done professionally. The person that I’ve talked to was very helpful and then directed me where we needed to go and what we needed to look for, and sent the information to us be it by email and over the computer. I couldn’t ask for anything better. I would advise anybody that needs something like this to call them.

The rep was very knowledgeable and made it easier to work with AAG. They're an excellent company to work with. I like the low interest rates. Though the closing costs are high, it gives me some relief. I can still pay it off at my leisure instead of going to the bank for a loan.

I went online and right away, AAG sent me all the information and a little CD that we watched. The rep has been very helpful and with us the whole step of the way. He explained what would happen. If anyone needed something like this, I would go with AAG. We were so hesitant but it was a very good experience. They have been trustworthy.

The rep was very nice but I felt I was deceived. Either he's very uninformed or he did know and he was just trying to tell me the best possible scenario, not the nominal scenario. I was told it was a 2% interest and it really wasn't at all. I went through a whole lot of rigmarole by their completely false assumption. I told them I wasn't interested.

A reverse mortgage is excellent for my sister because she doesn't have a high income but she does have a fully paid house. We were at the point where we were going to apply and secure her reverse mortgage, but it just didn't happen. She wasn't ready to commit to anything at this point. But AAG did a really good job and we had excellent interactions with them.

Working with my rep was brief and very rapid. The counseling afterwards was more beneficial than the initial. I had no idea what he was talking about.

AAG is thorough and helpful. The gentleman that I've been working with directly here in Georgia took the time to explain the program. Once everything goes through, I see an advantage. But the process seems to take long 'cause we were hoping to have already completed this.

AAG has a great program. The rep was a wonderful guy and he did lots of follow-ups. Someone also had a conversation with me to make sure that I didn't feel like I was being pushed into the program against my will.

We've started with AAG a few weeks ago and they've been wonderful so far. I expect they're going to be all the way through. We went with them because we needed somebody that we could trust and be honest. And we believed that Tom Selleck wouldn't advise somebody to use AAG unless he believed they were good.

AAG's reps explained the reverse mortgage and answered a lot of my questions about what the process was. They asked a little bit about our situation and it seemed like it was a good fit. I got to know the person we've been dealing with, Joseph, over several phone conversations and from talking to him, it seemed like the reverse mortgage was what we wanted to do and it was something that would work out. He was appointed as the person we were dealing with and he pretty much laid out the process for us, step by step. He also talked about the different options we have under the program, but we needed some specific information.

I tried AAG and I had a pretty good experience up until lately where communication has not gone too well. I've been trying to get ahold of my guy, William, for almost a week now and he hasn't returned my email, call, or text. I have a couple of questions and I need them answered before I go much further. Other than that, William is a great person and had been quite helpful from day one up until last week. Everything has really gone well. Working with AAG will help us keep our house until we die.

AAG is a large company and not a fly-by-night one. They were a company I could trust rather than somebody that I could not trust going through the process that I was going through. We talked to our loan rep, Ron, for about an hour and a half of getting information. He answered all our questions and never put any pressure on us to whether we agreed or disagreed to move forward.

I am currently diagnosed with cancer and instead of being able to work, I have to go into disability. It's gonna be hard for me to make my monthly bills with a mortgage. I've been here in my home for about 18 years and I have some equity built up into it. So I decided to go with AAG and see if it would help me further. I could have done refinancing and cut it down to half or a little bit less than that. But I figured I'd try something just to see how this works. I can always sell the house later on if I need to. It will cost me some money, but I can recoup most of my equity out of it.

The AAG agent did a really great job explaining everything to us and we were quite happy with the quote and everything. But we decided that we would not need to do a reverse mortgage at this point. We may revisit the idea, maybe in a year, depending on circumstances.

AAG explained the reverse mortgage very well. There is a lot of false information out there about reverse mortgages and that needs to be more clarified. But the experience, so far, has been good. Their rep is very patient with me because I'm not very computer literate. The process seems to take a very long time like any other process. We're waiting for my husband's Social Security card to be issued from Social Security and since that's a government agency, it takes forever.

My loan officer was very forthcoming. He follows up and keeps in touch. It was great. I was very comfortable with AAG.

With AAG, Rebecca came to my house and put all the forms right in front of me. I signed them one after the other. Then I walked her through the house and she took pictures. She did a walkthrough and became familiar with the property. It was a personal approach and I appreciated it much more than the conventional mortgage that I went through before. Also, she told me the process and that it's going to take another two months for the loan to go through the underwriting process. She's very methodical and explained to me step-by-step everything that needed to be done and what was going to happen. She's very good at shepherding me through the process. I feel confident that it's going to go forward.

Tim, the rep at AAG, did a good job explaining the process in how the reverse mortgage worked. He was very thorough and very careful to make sure to go over everything and wasn't in a hurry. We haven't quite finished with the process but if the future is relative to the past, we should have a very good experience. AAG appears to be as they say they are from my experience and I've checked around a little. They seem to be the leader in this industry.

They've been very professional. The rep I work closely with is very informative and helpful.

The rep at AAG is hard to get ahold of but when I get her, we do okay. I was sent a package and some of the arithmetic part is not coming together very well. There are inconsistencies so I'm trying to track her down so I can talk to her about it. But I got all the basic materials and I read them, and they're all explicit. I'd recommend AAG to a friend because the concept is a good idea. I found out that there are other companies that do the same thing but now that I started with AAG, I wanna see that through.

So far, the process with AAG has been pretty good. I'm now waiting for the appraisal to be done.

I had lots of questions about the reverse mortgage for Kimberly, the counselor, when we went through the booklet. She went almost page-by-page with us although we had already read it. She was very knowledgeable on everything that we asked her. Corey from AAG called us several times and set up appointments and kept in touch with us, which we appreciate. They were both super wonderful and good to work with. I didn't know it would be this easy and I'm thankful. I mentioned to Corey that I was so new to this and I didn't know what I was doing. He said that was what they were there for and he would walk me step-by-step, hand in hand. He kept his promise.

The gentleman that AAG has working on our case has been wonderful and answered any questions.

Ron, the rep at AAG, is a good guy. We connected right from the get-go and I love him. I could have gotten a lot of different people but I got the guy I should have been in touch with. He couldn't have been better. This guy has been great. It is like we're friends and we just chat sometimes.

I’m very pleased with their service. The rep I work with, Mark, is great. We had some problems in the beginning, and he worked diligently to find an alternative and always called me back. Also, he led me right through the steps. I asked questions and I got the answers that I expected in layman's terms.

Karen, my first officer at American Advisors Group, was a great help in explaining what I was going through. It was a beautiful experience. I finished up with the counselor, Glenn, this morning and it has been great.

Alby from AAG really follows up with everything she does. She has a dynamic personality and she's a credit to her organization. As long as Alby’s with them, they have nothing to worry about.

The rep I was working with seemed to know what he was doing. The company that I was with the last time transferred over all the bookwork that had been done. So, he got everything handed to him that's been going on for the last five months. He has had it for a couple of weeks now. He was very cordial on the phone and told me what was going on. My communication with him has been very limited but he has done his job.

The rep we work with, Ken, knows everything that we need to know and explained every question we’ve asked to the max. It's going fine with AAG.

Sean, the person I spoke with at American Advisors Group, was excellent and very informative. He explained thing and when I asked questions, he came back with the responses. So, I was very impressed with him and I highly recommend him. More detail about the closing costs would have been useful though. I have decided to leave the reverse mortgage for a bit. I don't need it, but I will file all the relevant information for perhaps down the road, I might need it.

Todd called me and he was very nice. He sent me a new supply of paperwork and I have a meeting with him to go over all of it. So far, it's been a pleasant experience.

We're in the initial process with American Advisors Group and Will, the rep, has been very helpful. He has been good to work with. The only frustration is you have to go through the automated system but that’s normal.

I was putting out some inquiries about reverse mortgages and Albert from AAG got back to me most quickly. He followed up with me and was very engaging. I appreciated him and his manner. He has been guiding me through things and I've been really pleased with him. He is very patient and he knows his stuff.

The rep was great and I was very comfortable working with American Advisors Group. I went out for a second quote to another company and found out that the AAG quote was almost the same. So, I started with them and that's where I want to proceed.

I looked into a reverse mortgage type thing, even though my home is paid for. My husband is deceased, so I am the sole survivor on the property with my son being the next in line at my death. AAG has explained 100% and to my satisfaction exactly what I could or could not do, in either great or small amounts, and what it would mean to my family at the time of my death. The rep gave me his full name and his callback number. Even on a Saturday, he offered to call back and speak with my son, even though I knew that he wouldn't necessarily be in on a Saturday. He called me back the next day after having the opportunity to speak with my family. He also gave me all the information on the HFA people that would speak with me, following up. He gave me all the steps that would be involved and that was tremendous because everything he spoke to me about did in fact happen. I felt very comfortable working with them.

We're up-to-date and has already advanced as far as we can, so we're just waiting to go through. The person we were working with was very knowledgeable on anything, got right back to us and knew all the answers that we needed to know. Everybody we dealt with at American Advisors Group were very professional and very respectful. They gave pros and cons in regards to everything and what would best fit.

They were very upfront with what was going on and how things work. I’ve told others AAG is the best one I've run across in a long time.

The rep was great. She was very knowledgeable and helpful as to anything I needed that I didn't understand.

The reps at American Advisors Group have been very helpful just as before. I just filled out the preliminary application as far as papers are going through and this time, we're doing the DocuSign over computer, so that's a lot easier.

American Advisors Group always wanted some more information. But Mike, the rep, talks to you like you’re important. When I ask a question, he knows the answer to it and he leads me through stuff. He’s 62 and came out of retirement so he’s trying to help. He’s doing great.

My interaction with AAG was professional. They followed up when I asked them to follow up. They weren't all over me. They were very clear on what their process was, how long it would take, and potentially how much money could be obtained through getting a reverse mortgage. It seemed like a very clean, simple process. They were very good about explaining everything to me and to other members of the family as to what the ups and downs. I was pretty impressed with them. If I ever had the opportunity again, I would probably go back to these guys.

It's been real nice with the rep I work with, Jeanine. I had to call another person in the line up where they explain the whole thing to you. He was an independent guy and he was very surprised how I knew everything. I told him AAG's rep explained it pretty good to me. It's just kind of funny how it's a long procedure. It takes two or three months, but I understand with the COVID and all that. Other than that, everything's been fine.

I was impressed with the background and communication skills of the AAG rep I've been working with. Interaction with people is one of the things that I enjoy and I usually end up feeling good about them and I felt good with her.

The reps did well. AAG's process has been fairly easy but they should get their appraisers out sooner.

I highly recommend Terry from AAG. He was the best salesman we'd ever heard. He follows up, always calls you back, and answers all our questions no matter how many times we ask them. I told him I thought it was too hard to do the paperwork all online and he's sending a notary to my house today. AAG has been very accommodating.

They were thorough in letting me know exactly how a reverse mortgage was structured with all the information they supplied and all the brochures. They were very careful in explaining to me the details behind this particular kind of mortgage. There have been two primary reps involved and they've been very consistent with their follow-ups and their requirements on the forms and information required. Anytime I had any question I needed answered or any details I needed clarification on, they were quick to respond.

AAG has been asking for some documentation for some things when they could have done that all at the same time.

Everything has been going well with AAG's application process. Michael, the rep I'm working with has been great.

AAG's rep seems to be on top of everything. If I email, text, or call her, she gets back to me right away with a valid answer and has arranged everything very well. The process is sluggish but everybody's trying to get a refi or a mortgage right now, so it's to be expected.

It's going very well with AAG. Shawn is very helpful. He answers my emails when I have a request. He's good with follow-up. The process ran into a little bit of a stumble because they changed the cost of the appraisal. AAG had to go back in and get some more approval to pay the difference. That's because we're up in the country and we're so far away from where their office is.

I filled out a form and they wanted more information. I talked to Keiko and she sent me a thing to send it back by UPS. Everything is fine with her. I've sent in the form but I haven’t heard from them in over two weeks now.

I've had a very good experience with the point person with the company. This guy, Mike, has been extremely competent and efficient. He calls me a lot to check up on me. He's keeping me informed. It's been a very stressful time for me doing all this with my mother and Mike's been good about that.

Each step was walked through with me and I get weekly phone calls as to how it's progressing. AAG has been very good at helping with all of this because I was lost. They're very easy to work with.

Paloma explained to me quite a lot regarding reverse mortgage and I found out the flexibilities. I've approached other companies regarding reverse mortgage and Paloma really stayed on it. I sent her the counteroffers that the other companies gave me, which were way lower than hers in the beginning, and she didn't let go. One thing, though, is that AAG should have a portal for clients where they will be able to review their accounts online. Due to the complexities of this reverse mortgage, clients should have a free online tool to compute, if they choose to make payments, to offset those compounding interest, or to lower their principal if they want.

The rep I've been working with answers all my questions. It's been pretty good.

They sent me all the paperwork and explained everything and how it works. I worked with Donna and she's terrific. AAG is the very best company to go with.

I had to pay $125 for a counseling fee and they want to withhold $15,000 worth of taxes in case I can't pay them. Out of about $190,000, I get $23,000 of it and they get the rest. I find too many holes in this deal. I think AAG is a rip-off and they’re charging way too many prices. The best thing anybody can do is stay away from these shysters.

I give Kelly a lot of Kudos. He's an excellent AAG guy who is pretty smart. I enjoyed talking with him. He presented a really good package but at my age, I'm not ready to do it because it would increase my bottom line to my house by quite a lot.

AAG's estimate of the costs was a lot less than another company that we had been looking at. The loan officer that we dealt with was very prompt and professional. He was full of information. He knew what he was talking about and answered our questions and got us comfortable with AAG.

My loan officer was great. Since then, I've talked to him, but he had a personal issue at home and he took some time off. So another young lady called me in his stead. It looks like things are gonna work out very well. I'm very happy I got in touch with AAG. They’re a large company. I didn’t wanna go with some local, that’s like fly-by-night Mutual of Hong Kong.

Our first contact with AAG was a licensed person in New Jersey who was very efficient and knowledgeable. Then we decided we wanted to have somebody on the West Coast. So I looked up all the people on the website, picked one and called them. The level of communication I've had with the team I'm working with has been very good.

My loan officer Steve was a good guy. He has stayed in communication with me. We’re just waiting on the appraisal right now.

They handled everything well. They answered all my questions and they were very thorough. When I talked to the first person, she knew exactly what I needed and transferred me over to somebody who pretty much went through the whole program and what I could expect. He pretty much nailed everything. When we went through the counseling, it went much quicker than normal because we had no questions. Everything that he told us was pretty upfront. Our guys kept us in the loop weekly, either by emailing or calling me. I talked with Sherry, who was getting the final paperwork done, and I did better as I would have expected.

The rate I got for my reverse mortgage was good. I liked that it wasn't going to change a lot over the course of the time that I would have it. The gentleman I've been working with has been very knowledgeable and professional. The beginning process with AAG was very quick and efficient. Everything was very tidy. But, we've gotten to the appraisal portion of the process and I don't know whether they can find a company in my area that does it. Things just slowed down and stopped. Other than me calling to find out what's going on, no one has really contacted me from AAG. I'm an older person and I don't use or trust the internet. I'm sure that if I had an email address, somebody with AAG would be dropping me notes. So I'm just waiting for phone calls.

It was very good, positive, and supportive experience. We're still waiting for things to get settled but the experience went along pretty well.

The loan officer was excellent. He answered all my questions. So far, so good. The only biggest problem with AAG is there’s no offices here in my area in Chicago. I need more brick-and-mortar stores, and people that I can put my feet on. But other than that, they were real thorough and I like that part. We went over everything and they handled all the questions. We ain’t through with the whole process. But so far, they've been doing top-notch business and thorough with the paperwork. They make everybody comfortable with the process. I would recommend them as long as they stay the course that we’re on.

My appraisal got to them over a week ago. The underwriting department is supposed to be finalizing my reverse mortgage but it hasn't been finalized yet. So, there has been a bit of a disappointment with AAG's process.

Our age and what we’re paying out in mortgages made us decide to go with American Advisors Group. We're supposed to be getting a call from a debt counseling deal next Monday.

I didn't make the appointment with the counselor, which I had done before. I went to the counseling before and it's going to be the same thing. So I'm wasting money doing that. I went to the whole process before and I had a proposal from AAG on what I had done. I got another one and I was comparing it. I saw a couple things that I didn't really like in the process. Also, the rates are a bit high to secure a loan.

Sometimes when I call, my rep wouldn't call back for a day or two. But all in all, he has been okay and he has been keeping me informed. AAG has been great and their process has been pretty quick.

I got a brochure in the mail explaining about AAG, so I called a number and talked to Charlie. I thought it was something I'd be interested in doing or something that I could pay back. If I had all my bills paid off, I could pay about 1,000 a month on that loan and get it paid off within about 10 years. But I decided against it because of the high cost of getting the loan and all the trouble you had to go through. I didn’t really have to borrow any money and I was just looking for an easy way out, that was why I investigated into it. Other than that, Charlie was very friendly and accommodating. Everybody was businesslike, too.

The rep was a very nice person. He was very patient and confident. He seemed like he knew what he was talking about and doing. But I'm still anticipating some money coming in to me so that's the reason I'm not pursuing with AAG yet. If I get the money, I won't have to finance it to AAG. But overall, AAG seemed like a very nice corporation to do business with.

The rep was very nice. The terms were good. It costs a little bit too much upfront. But overall, it's okay.

Alyssa is our loan officer. I work in loan servicing, and I've been in the business for over 30-plus years. So, I understand mortgages inside and out. But I never dove into a reverse mortgage until just now. Alyssa has made it so easy to understand. Every question I've ever had, she's answered me to where I do understand. I find wherever in the documents that I've read so far, that's exactly what it is. She's really good.

I had gotten that certificate you have to get with counseling and AAG had ordered a credit report at that point. But on Monday morning, I went looking for other providers, and I found a lender that would offer a fixed rate so I went with them. Because when AAG sent me the first offer, it was for an adjustable rate mortgage. They had a 5% lifetime cap and I didn't want an adjustable rate. Also, nobody ever asked me if I wanted one. So they didn't identify my need and that led to their undoing. They need to find out what their customer wants before they send them something that doesn't look like they realize what the customer wants.

Jason is absolutely amazing. He made no false promises. He kept me in touch with everything. He walked me through the process. There were some days that I needed to talk and he gave me those few minutes to do that. I appreciate that more than anything. He was extremely knowledgeable. From the very first phone call, you could tell he knew what he was doing. He has that type of voice that wasn't condescending. It wasn't overwhelming. He didn't talk 1,000 miles an hour, which I can do myself if I'm in a hurry. He talks slowly. He didn't just assume that I was an old lady and didn't know any better. He took the time to ask me enough questions, to get to really know me a little bit better in a short amount of time, before we really got down to the crux of it.

We could not be more pleased with our experience through the entire process with Janet. She is knowledgeable, personable, honest, and very thorough. Where 3 other lenders merely asked a few questions, Janet asked many and gave the reasons for the questions, She has kept us fully informed throughout the process thus far and we have no reason to doubt that her performance will continue as such. She is an excellent ambassador for AAG and I would highly recommend AAG and Janet to others considering a reverse mortgage.

AAG was the largest company and had a top rating, so I decided to try them. They were more responsive and they were the better choice than we thought. Their rep did an excellent job. Any questions, he was quick to return calls, clear on documents that he needed. He was great. AAG is a great outfit to work with and I totally recommend giving them a call and using them. absolutely.

The whole experience with AAG has been great. The reverse mortgage was more for her my mother because she needed more income for herself and not worry anymore about any mortgage. It was one of the best choices and so far, the whole process has been amazing. I’m in Florida and she’s in Illinois. She’s alone and I was worried about it. But they have supplied Hispanic speaking notarizers and the agent has kept in touch with me because my mother’s 70 years old. If someone's looking for an experience where they're not there with their loved one, this is the best company to go with and trust all the way around.

I had people calling and telling me that I needed to redo the process because the California prices were at 750,000. We started working with one gal, and she was doing okay. But during a weekend, I happened to call American Advisors, and they gave me to a Barry. I've been working with him all along. But now, he won't answer my calls. Something's gone wrong because of the appraisal. It was 650,000 instead of the 750 that I told him they were telling me it was.

My step daughter and her husband were telling me that they had gone with AAG and they were very happy with them. They explained to me what it meant for them. My husband just passed away in November so my income is decreased and I might not be able to make the mortgage payment without wiping out my savings. The gentleman who answered my call named Kevin was very easy to work with. So, I started giving him the documents that he was asking for. He was very encouraging and he thought this could be a good path for me. They have to come out and assess my house and he seemed to be positive. I've had a good experience working with Kevin. He explains everything I don’t understand.

I've been intimately involved in a reverse mortgage process with AAG because my cousin needs my help in navigating this whole thing. Our initial contact with them was very good and very glow key. They answered all the questions and were not pushy. Our rep was also extremely helpful, very communicative, and kept us up to date about every step of the way. Everything was very straightforward, which is really important when you've got an elderly person involved in this. So, there was a lot of apprehension on her part and our rep did everything that he could to make sure she understood everything along the way. There are substantial costs involved in doing the reverse mortgage, but that was all laid out very clearly in our initial conversations and there wasn't any surprise involved.

My rep Cris knew what we needed. He got us a good reverse mortgage. If you want to pay down credit cards and have money in the bank, getting a reverse mortgage is a good thing to do.

I have not completed my inquires. I am having my "counseling session" this Saturday, March 13, 2021. I have received materials from Brain E, ** in a timely manner and answers to my questions. Thanks.

American Advisors Group misevaluated me because of the way the paperwork went. I ended up owing way more money than the house is worth and I literally had to pay it off. It was done based on talking to the lady from day one. She didn’t want to help me and she didn’t try. Even though Tom Selleck always says that AAG is not about taking your house and they may not have been about taking the house, but they were making it so that I would never own it outright without paying them $300,000 more than what I borrowed or more than what was left on the balance of the loan. Every year, I would owe them $8,000 to $10,000 more on the loan than what I borrowed. It was a terrible mistake that I made to even look into the loan. I'm sorry I ever did it. AAG offered something that was absolutely unacceptable.

AAG's rep, Roxanne, has been wonderful and so helpful. She's so understanding and very knowledgeable. And I feel like we've made a friend. The only thing is that Roxanne had scheduled an appointment with the notary and it was supposed to be on Tuesday this week. But no one showed up. And we waited and waited because we didn't have anybody to contact. Then, it was a mistake on their end because it never got done. So we rescheduled one and it's supposed to be tomorrow at 1 o'clock. But I still haven't gotten a call from anybody to confirm that that's what's going to be happening. And it's out of Roxanne's hands as it's in the hands of another department.

Kenneth, my rep, was great. He answered all of my questions and he walked me through the process. I'm waiting for the appraisal now but that seems to be taking quite a while.

The process is going very well. Everyone involved has been very helpful, answered all of my questions. I appreciate the honesty and straightforward approach to what is an important step in my life. Thank you. Byron

They answered my questions fairly directly but I would rate how the agent explained the process a 6 out of 10. It would've been a lot better if it had been a face-to-face thing rather than just a phone conversation.

I have been dealing with Mr Scott Michael **. I have found Mr. ** to be very helpful and thorough. He has kept me informed with each step of the procedure and he has kindly been available any time I have contacted him with questions or the need for clarification on any item. I would be happy to recommend him to anyone I know who might be interested in Your services.

Jackie was always there when we needed her. She always kept us updated on everything. It was just that AAG told us that our profit and loss statement was a little low for them. I said that was just an estimate and that we could adjust it. That wasn't really what it was. When I did my taxes this year, it was a lot higher. Even though we didn't get the loan from them, that would be fine. For those considering AAG, make sure you have all your paperwork in order that they ask for it, and then see what happens.

The rep I've been dealing with is a sweetheart. She's very responsive to all my calls and emails. She always gets right back to me on everything and is on top of the whole process. She did a good job explaining things. All I'm waiting for now is an appraisal. I highly recommend AAG.

I have been thrilled with the service, patience, expertise and communication skills if Jacques **. If I had been working with him, I would have done the reverse mortgage 2 years ago. I’m excited for finish the process and have the security this loan will provide. Thanks Jacques. Connie **

When I told the rep I was thinking of getting a reverse mortgage, the papers just started falling. I told him upfront that if this place doesn't appraise out of a fair value, I'm not gonna do it. But I wonder why they're doing all the paperwork without an appraisal. The people at AAG was nice and I had no problems other than they were a little bit pushy.

Alby has been very nice and most helpful. She called me and gave me her number. She told me everything and asked if I had any questions. She seemed pleased with the questions I had. When I had to call her about putting off the consulting phone call and all, she understood.

The rep over at AAG took his time with me and I really liked that about him. He didn't rush me and he explained everything. He was great with me.

AAG has been really great and helpful.

Eileen was very good. Everything is going great. We're ready for the appraisal. Everything is moving forward. I’m ready to look at the numbers and see if everything’s all right.

I was receiving all kinds of mail from all kinds of reverse mortgage companies that I’ve never even heard of, indicating how much the interest rates have gone down and this is the time to do the reverse mortgage. So, I called AAG and asked them what they could do for me. Sometime last week, the rep said that we were just waiting for the assessor, and I haven't heard anything back. But he's been good and on top of everything and arranging everything.

I was impressed with Jose's availability. Anytime we call, he was right there and if he was busy with somebody else, he would call back as soon as he could.

AAG explained the benefits of a reverse mortgage and they have in place certain ways to get all the details and some protections, some of which are mandated by policy from the company and from the government. I've been talking to John and he's a very good listener. I'm 70 and I tend to get started on a story or something and he was very receptive to things I had to say. AAG had all their ducks in a row and the process of initiating the reverse mortgage is efficient. They have all their stuff in order and they're ready to help customers move forward without any glitches on their side.

I had a very pleasant interaction with my loan officer. The process took a lot of time on the phone and the computer but I expected that. It’s just a lot of paperwork.

I have a friend who was a Realtor and she has done reverse mortgages. She's been there with me when I've had some consultations and talked with people and explained things. She said AAG is the top and it's a great deal for me. The stress level hasn't been that bad too. I have a few little things I have to fix on the house. But I hired a man and he's in the middle of getting it done. Everybody’s been making it much easier for me. When we have a counseling, they answer my questions, and are very polite. The loan officer was just terrific, kind, pleasant, and informative as well.

The rep I spoke with was good.

Ann, who came to my house to go over everything, was also good in explaining how it works, what I would get when we go to the first contract, and what I would get in a year from now - how it would be in a home equity line of credit thing. She was very professional, friendly, and informative. I'm very satisfied with the way AAG explained everything and went over the goals that I have with my house.

Everyone at AAG is so nice and helpful. They're very friendly to me on the phone. The lady who came here for me to sign all the papers was excellent. My rep is Terrie and she answers any question I have.

AAG has been mighty nice. The mortgage process is coming along. They just came by and inspected the house.

I contacted not only AAG but a number of other lenders. AAG seemed to be the only one that was willing to work with me. Everything with AAG has been outstanding. I did have some issues with local process here where we were originally scheduled for a Wednesday afternoon to have the notary in so we could sign the paperwork. Unbeknownst to me and to the representative helping me, they canceled that appointment. They never told us. I had some questions for Kevin and called him and he said, “Oh, wait a minute. You're not scheduled for that until Friday now.” That kind of upset me since my wife had changed her entire schedule so that we could be here together on a Wednesday afternoon to do this.

Steve, my AAG contact, has been a little slow on calling me. I just heard from him about two times so far. Dragging his feet was not the case 'cause he's working from home and he's very busy. But I would have appreciated a little bit more being in touch with. Then about two weeks, we were supposed to get the home appraisal, and that didn't happen. I paid $550 for that. With the financial counselor for the reverse mortgage, it's 120 bucks. I thought I would be kept abreast of how's it going. They got my money, I did the counseling with Horizon, and I thought something was going to come up a little sooner with the appraisal. This week, it doesn't look like it's happening either. I'm a little disappointed in the pace that it's been. It was going pretty fast, and then all of a sudden, nothing from Steve for a couple of weeks. But then, AAG sounded good. It could work for me.

My customer service experience at AAG was very pleasant. The rep was upfront and steady in communicating with us. He provided us information and gave us people to get in touch with. But things didn't work out because we live in a condominium community that had let HUD insurance expire back in 2011.

The loan officer has been very helpful and very quick in getting me materials and getting things set up. I'm waiting on Saturday, a notary is supposed to show up and sign some papers, and I'm gathering some papers from my end. Everything's been going on very smoothly.

We worked with Manny and he seemed very informative and competent. We're proceeding with the process and the next thing is the appraisal.

The person I worked with, Kelly, was very patient with me. I had some questions and we talked about where I was going with, what I needed as far as getting money out of the house for equity, and he helped me understand that, what were my options, what did I wanna do. I never felt pressured. He gave me the feeling that I had several different options, that AAG was obviously an option, and that's why I was talking to him, but that I didn't have to commit right then and there, that he would send me information, I could look at it, get back in touch with him, and how I felt about it. I never felt like he was pushing me. I like his approach. I like the fact that he took his time and worked with me. I was impressed with his professionalism and his style of working with me.

Everything seems to be going right with AAG's process. They're doing everything professionally.

I got signed up with an advisor and everything was discussed. They didn't do very well, very strongly, advise about the fact that if I passed, what would happen? My son will inherit, of course, but he couldn't get a loan. He would lose the house. They need to be a little more proactive with that information.

The loan officer was very nice. He was easy to work with. He gave me his phone number and extension, so if I had a question, I can go right to him. It was really nice. I like him. I’ve signed a lot of papers and I'm now in the appraisal phase.

I had been looking into a reverse mortgage. I was trying to prepare and I made a partial commitment with a local company. I just had to make sure that I was current on all my debts and bills. Then someone from AAG called me and I just happened to answer the phone. They explained to me. The other company also did that. They had a little different perspective and they were adamant about how things were gonna go. AAG gave me all the information and I thought it was gonna be a tedious process, setting up to learn about the protocols, for the HUD government protocols. I told them I'll just have to wait till I have time.

My process to get a reverse mortgage has been going as expected. The rep I've been working with has been very efficient and straightforward.

AAG was great. They helped me very much. They did a great job and I appreciate everything they did. My loan officer explained everything fully. He left no questions unanswered. He was very nice and very good at explaining it all to me.

AAG was the first people I’ve spoken to and they did a good job. The rep that I talked to was good but he was a little fast to get the process done. But I went with another company and they gave way more money than AAG did. It was like $11,000 difference.

I'm very lucky. I had a fella named Jacques. He worked at AARP at one time and he had a very good understanding. He got an answer to everything. He also made it quite clear that even though you pay $125 to talk with an E-Mac person or HUB person or FHA person and try to fish out of them what and who they would recommend, you don't get answers like that from AAG. They never once said that they're the best you can deal with. There was no push for it and I appreciated that. So far, I'm very happy. We're ending the episode, and we'll see how it goes from there. But that, to me, was going to be the best thing to do. They're well organized, they've got their act together, there's not a lot of transferring of phones. Whoever set it up and got their company going, I can see why they're doing so well.

I saw American Advisors on Newsmax TV and Tom Selleck advertising it. I checked out other institutions and American Advisors had the best reviews. We worked with Freddy and he has been exceptional. My wife and I have decided not to proceed with it at this time, though.

Steve is really good. It's been a good experience. But it's kinda hard to work between here and there because the UPS is kinda slow. I was gonna sign some documents last Thursday, but it never even got there till Saturday. It wasn’t good out there, but that wasn’t a big deal.

My husband and I both have been very happy with them. They call when they say they're going to call. They give out all the information. We always have a lot of questions and our agent is very good about answering them. The process is moving along right now. We're waiting to have the house appraised.

The rep I talked to, Phil, was very helpful in starting me out and he walked me through each step. He is very knowledgeable about what AAG is all about and about the reverse mortgage. If it hadn't been for the COVID, he would have come out but we did this over the phone and with emails. I've had a very good experience with him. So far, the deliverance of the information is on target.

They went through it fast in the beginning. They said I've been approved but it's taken me longer than I'd hoped it would. But, Ron, the rep, did an outstanding job helping me through it all and explaining things to me. The overall cooperation from AAG was really good. Answered some questions I needed to be answered.

We are about two thirds through the process, and it's been seamless. It's been very nice. So far, we've been very pleased with our decision of working with them. Frieda is our loan officer and she is an excellent lady. She is extremely nice. She's been absolutely wonderful to work with. She explains every step to us ahead of time so we always know what the next step is. She keeps us informed where we are in the process. So I would recommend AAG to any of my friends. I would encourage anyone I know that that's looking for a reverse mortgage to at least talk to AAG.

I tried to borrow money from a bank locally here. But my credit score dropped because I haven't used it. My credit was dormant. I couldn't borrow money at the time because my credit score was too low. But once AAG activated my credit, my credit score now is 725 and I could borrow money. I dealt with Mike and he was excellent. He talked to me and told me what was going on. He did everything that he was supposed to do. When I tell him there's a problem, he doesn't tell me I'm crazy. But the counselor was a joke. It's only reasonable that if I'm gonna talk to the counselor and pay $175 an hour, she should have my contract in front of her. The original 54-page document that Mike sent to me was encrypted. I couldn't send that document to the counselor. So Mike had to send that to her.

We asked if we could build and we were told we can't but we may purchase an already built home. I was told that that's AAG's policy. We're stuck between a rock and a hard place trying to find something within our budget. But their rep has been very nice and helpful.

AAG is competent. They were rated number one so I went with them and the rep I worked with was fine.