American Advisors Group (AAG) Reviews

So far, AAG's service has been good. My agent has been really helpful, so I’m glad. She's a kind lady. I am gathering some information right now from my job. We're waiting to get the appraisal.

Everybody I have come in contact with over at AAG, Barbara and Teresa, were absolutely wonderful. The process is good, but it is slow. I received in the mail the certificate to be sent back, and Nancy can't sign it. She's in the hospital until I get her. I’ve been working again. I have my taxes here that she has to sign. We still haven't taken care of that yet. I was gonna send that in and was gonna call Teresa and tell her team that what's going on is that we’ll stop here for a minute because of Nancy. So far, I find AAG to be very professional and excellent. They sent me stuff in the mail. They send me stuff through the computer. I would give them all A-pluses. They're very good people to work with. They seem to understand the difficulties of following everything.

I am super impressed with the process at AAG. Chris has been terrific. He walks me through each and every item. If I have any questions, he's more than happy to explain them. So far, I've been super thrilled with the fact that I haven't had to leave the house. The councilor was amazing too. His name was Brian and he was as helpful and concerned as Chris is. The lady that did the notary, I was blown away that she came to my house, and I didn't have to go to an office or a bank for all the notary signing. She brought a whole book of documents that I could read up on. I do not have a computer or even a cellphone. I live in a cellphone dead zone. Everybody, especially Chris, makes sure that I get the paperwork necessary. He's been UPS-ing it to me 'cause I don't know how to do it and that's been a godsend.

It's been a very positive and informative experience with AAG. The information that they have sent me gave me very insightful information and left me with not too many questions. So, I was gratified. The rep was a very pleasant person. He would call in and check in with me to make sure that I was okay with what I've learned. If I had any more questions, he let me know that I could either call them or I could email him anytime. Now, I am waiting to get the counselors to talk to me and give me any more understanding that I may not have. Anytime they get the extra information, just in case I've missed something, is wonderful. I am happy to know that the company wants to be sure I know what I'm getting into.

The process with AAG is a little long. It's more detailed than I thought it would be, but that's okay. I understand why. I just want to go on and get through all of it. It's a little drawn out.

Our AAG rep was great and very informative. We were just not pleased with how much our house is worth and how much we were gonna get. In fact, today, I called and canceled it because we decided not to go with it. I would still highly recommend AAG. It was just not feasible for us at this time.

I was looking at the different reverse mortgages and AAG was highly rated. I had contacted them and a couple of other ones, and I decided that AAG was the best one. Everybody was really good. It's just I've never had a reverse mortgage so it's been more of a process going through the HUD. They sent me everything out, and I've been researching this for about six months. At this point, I'm just waiting to meet with HUD.

I was very happy with AAG before. We wanted to redo the house we bought and we used them again. The rep I worked with was very knowledgeable and answered any questions that I had. Any time she was gonna call back, she did. Her name is Jenny. We were very pleased with her. I just wish the estimated time of closing was closer.

John, the rep from AAG, was very helpful, easy to work with and not pushy at all. He is a jewel. He's a keeper. I sent all the material back that AAG asked for and it's going along smoothly. It wasn’t that hard.

It was easier for me to get my arms around my financial affairs and have everything in one homogeneous location other than trying to do it piecemeal. Hulu brought everything together. I didn't have to just take a lump sum of cash. I could have it somewhere so it would be out of sight, out of mind, or there for a rainy day fund. So, I really like that aspect of it. Everything is taken care of and I can manage it a lot easier.

We've gone through the consulting thing with Karen and it was very informative. Now we're just waiting for more information. They were excellent and were not pushy.

I needed some help and I was trying to find something that would satisfy me. The reps from AAG came out and I signed some papers. Everything has been good so far.

I've been working with my grandmother and AAG through the process. We're currently still waiting on the underwriters to get ready to order out the appraisal. It's been almost a month now and we still don't have a closing date nor do we have the appraisal done. Felicia, the rep we’ve been working with, has been very responsive for anything we've had. She’s been trying to get the times and meetings in. I like the setup of how a reverse mortgage works, in general, for the elderly. There should not be variable interest rates. Or if there are variable interest rates, they should be kept at a lower rate than almost 9.5%. AAG offers fixed rates. However, when they present you the going rate, they present the variable rate, which sounds a lot more attractive than when you find out what a fixed rate is.

They're an excellent company and couldn't be any better. The girl that we're dealing with is Tina. She is right on the spot on everything. She is very informative and gives us all the information and anything we need. It's been easy for us. They've really helped us. I'm quite pleased.

Jared, the rep, was willing to talk and answer questions. I liked his friendliness. Sometimes though, it was difficult calling and leaving a message and not returning my call. But the process didn’t take very long. The only problem was getting the paperwork for the counseling. Our first interview with counseling was supposed to be May the 3rd but I did not receive any information from AAG that I needed to do the counseling. They supposedly sent it the other day but there was no paperwork in the envelope at all so I had to call Jared to tell him that the envelope was empty. So, AAG sent it again and it’s supposed to come today.

Everything is going great with AAG. We did the loan application this past Saturday and the rep was very helpful. She was great.

They were very professional and polite. Made it as easy as they could. Once Jeff, the rep, looked at all of my finances, he said, "You'll be fine for at least five years. So, don't worry about anything."

The reps at AAG were terrific and the communication was excellent. We were in a position where we were already clear on everything because of the paper we received and the conversation we had with the rep. So, the counseling put a little bit of gloss on it. It was worthwhile. It's been a very enjoyable and easy experience. So far, it's been far easier than anticipated. I thought this was gonna be, as a lot of these financial things are, drawn out, paper-filled nightmare. But it's been great.

We're very satisfied that everything's going as well as it possibly can. John, the rep we work with, has been excellent. He stays on top of it for us. He knows what he’s doing, and we feel very comfortable with him. We know he’s going as fast as he can but there are just some things that he can’t do any faster. But he's going out of his way. He called us just as soon as we talked to him and his service couldn't be more outstanding. He came to the house, met with us for the first time and showed us exactly what we were going to be doing and how it was going to work.

We've signed up with AAG and done all the documents. The appraisal was done Friday but we don’t have the results back yet for the estimate. The rep is doing great and communicating every week at a minimum.

I'm working with Lauren and she's very professional and personable. Everything she said she would do, she has done.

The process with AAG is very involved. There are a lot of steps to it. It was a little confusing at first, there's a lot more to it than I ever imagined. I have a lady who is working with me and she called all the time to see how I'm doing on progress. She’s doing the best she can for me but we're just getting started on this. We're still working at it. So I got about halfway to go yet. Hopefully, it's gonna go through okay.

I sent an email to AAG and in a day, I got a phone call from Steve. He is handling my thing and he has been unbelievable and wonderful. He tells me everything I need to know and he is very helpful. Every time something comes for me to sign, he calls and he's right on top of it. He's an older person, like me, and so he understands my situation so well. It's wonderful to work with a professional like that.

The reps I had sounded really good and were knowledgeable. Communication-wise, I got right through most of the time. There were a couple of times when my rep was not there and I had to leave a message. The only thing that I would have wanted was for the actual guy that I talked to from AAG to come out to the house and sit down with us. A friend of mine did that when he got his reverse mortgage. But it didn't happen. We're in Arizona and the guy I talked to is in Newport Beach, California. Other than that, I've been through everything such as the counseling. That was helpful and I liked that.

Kim's my rep and she's very personable and informative. We did the counseling session. My wife is in a hospital in Florida so I wasn’t able to get her to sign off on the places where she was able to sign. I won’t be able to do that until she gets home. I talked to Kim and she said there was about 30 days. But I told her my wife is gonna be in the hospital for about 30 days. We tried every way to get in where I could do it and my daughter, but we weren't able to. It was just bad timing when I did this and where I could have had it done, but I didn't perceive my wife had to go to a hospital.

They let us make our own decisions and explained the reverse mortgage well and sent us information. The reps are helpful. In the beginning my rep was there all the time. Now, it's a little slower, but he's been helpful.

My AAG representatives were very nice and they laid out everything for me. I've got more paperwork than I could possibly imagine and I read through it. I got it in the mail and online. I also went to the counseling service where I found that they can only raise the rate five points no matter what and there are other options. I'm still looking into those other options but I'm still leaning towards the reverse mortgage.

The rep worked with me really well. She talked to me and made me understand a lot of things. The counseling went pretty well 'cause she broke things down really well so I could understand.

Our experience was excellent. They've been right there from day one helping me. My rep was constant and she helped me through the process.

We have a few things going on around the house that we need to have replaced such as the air conditioning. My wife also wants paint and new rugs. All of a sudden, this commercial came on and so we responded with a phone call to AAG. Right now, we're pretty happy with what's going on with them. Customer service is very knowledgeable and they made it very easy for us to understand the process and what we were getting into. Also, they spoke in English. One gal that we dealt with was Janice and there was no problem at all.

They were very informative. If we had questions, they get back to us. My husband dealt with our first loan officer and he was very helpful. Christopher this time has kept us up-to-date and we're still working with him on the loan. The first time, we had really good luck with our counselor. This second time, the people never got back to us. So, I'm trying to find another counselor to get in contact with so we can go through that portion of it.

I was looking to get a home equity loan because my house was paid for and I needed to do a few things. I called AAG and they were very nice. I didn't realize it was such a long process but it should be worth it in the end, so everything's fine. It's been going on for about a month.

The application process didn't take long. I had two appraisers and my counseling. They put up the application and we've heard nothing back. I've enjoyed and they've done wonders for me.

My experience with AAG has been great. Everybody I've had to deal with has been very professional, friendly, and nice. They have answered all of my questions and have made me feel very comfortable about the process. They have made everything very simple and they're very easy to deal with. They just finished with the appraisal. AAG is a good company to look at.

AAG has been pretty upfront from day one. The rep I work with listened to me and didn't try to hard sell me. But they haven't done the appraisal of my property yet. It takes too long. I started this thing a couple of months ago and now, they're saying it might be June or July before I close.

We were refinancing a reverse mortgage and it was different with my situation, being younger, and then my mom moving in and I'm inheriting the house. It wasn't where I'm getting money out of it. Everything was explained to me very well but it was an unusual case for most people to take on. But, my rep Terry took the time. He's very well seasoned and he has been in the business a long time. His experience was just what I had prayed for. He's very calm and methodical and that helped me with the process and with what we needed to know.

There was a lot of confusion as far as people talking about reverse mortgages. A lot of people say it's absolutely wonderful, other people will say run as quick as you can, don't get involved with it. I wasn't really sure if I was making the right decision or not. But after talking to the counselor, I felt that this was what I wanted to do and should be doing.

The process was pretty slow. I didn't realize it would take this much time to get this thing done. It wasn't something I was aware of. I'm not mad about it but it wasn't something I was aware of. I'm not sure that the counseling did any good but it's a federal requirement. Most of the steps we went over, I already understood. The counseling portion was one of the things that dragged out the process because I had to wait a week or two just to take it. One of the things that really surprised me was the process of going through and answering all the questions and signing the papers. It took hours. There was no warning. I understand that all that stuff has to be done, but a heads up and let you know the time involved would make it a lot better for me.

The rep I'm working with has been fine. He's been getting me through it pretty well. It's not as speedy as I thought it would be. But, the way it’s set up, it's fine. So far, so good.

I've had a good experience with AAG. The rep I'm working with is very much upfront and he's able to answer any questions I have. If he isn't able to answer them, he does research on it.

American Advisors Group has been fantastic so far. I liked the people I talked to at AAG a lot better than anybody else. AAG gave us different options to how we wanna get the money, utilize it, if we wanted to pay it back. Also, Cory was an outstanding gentleman. He knew what the best thing would be offered for us for what our needs were for us, financially, where we stand, and what would be a good deal for us. He was very knowledgeable.

American Advisors Group made the process easier and explained it, so it took a lot of stress off of me. They connected me with counseling services. That helps a lot being able to discuss the pros and cons. Also, their rep was very helpful and very supportive and walked me through a lot of steps. He made sure I understood everything. And if I questioned again, he had no problem going over it again to make sure I understood it. They went over and above. I'm very pleased with them. I would recommend them to anybody.

I got to talk to Camille and she does a great job. She has handfed me like a baby working through the process and she's an outstanding representative for AAG.

We were required to get an appraisal, and to get paperwork and get it in to American Advisors Group. I would like things to go a bit faster, but it's hard to do that. We live in Oregon. But it has been good.

Peter from AAG is true to form to everything that I read online about the company. I'm impressed by his professionalism. The only thing about the process is it would be great if the final signature could be done electronically. Everything had been done electronically, but a couple of things at the end had to be signed longhand. I wish the state of Georgia would implement that.

The rep said I can pay the loan back and I don't have to pay it back. So I told him, whatever I get, I will pay it back. I enjoyed talking to him. He explained everything to me. I feel good about it. Also, he is very nice.

We worked with Camille and she seemed nice. She explained stuff. It's great that people would have this because it helped so many people.

Counseling went well. They went over the information we already discussed. The process and the communication have been good.

The communication has been fine and my rep has been very helpful. Everything has been reasonable.

I had four years ago sent away for the packet on reverse mortgages through American Advisors Group. The only thing that was a surprise is that the system is so clogged up with so many people doing it. It takes a month for us now to get an appraisal. I would like it to be easy and a little hassle. So far, it’s not too bad. But being 70, I bought a lot of homes and it's always just a lot of repetitious paperwork.

The rep is a very nice woman. She explained everything to me in detail so there wouldn’t be a surprise. I like that because I didn’t know too much about a reverse mortgage. And she told me step by step, and “Somebody else can take notes, so you know everything.” And I did. I appreciate that. She was extremely knowledgeable in what she was telling me. Everything is working exactly as I thought.

So far, everything's wonderful. We're still in the process. I'm a basket case and my rep Ron is holding me together. He has been a godsend. He has gone over everything with me and sent me all the details of the loan. He's made this whole process like "Okay. I'm waiting for the shoe to drop."

I recently refinanced my reverse mortgage. So far, it's going good. I'm at that point right now at the appraisal. Just I don't agree with it. But I love American Advisors Group. Everybody I've talked with has been pleasant and very helpful. And they've really helped the process along and made it easy for me.

I dealt with an American Advisors Group loan officer named Courtney and she's very helpful. She even gave me her cell number, so when she wasn't on duty, I could call her on her cell if I had a question. It was completely satisfying. I already did the counseling. They had a cancelation, so I got to do the counseling part a week early. But it was boring. I was gonna sleep during it, but I couldn't. I was disappointed when she said that she didn't think I'd get much money after everything was said and done. But she said it doesn’t depend on the appraisal. That's why I'm anxious to have the appraisal done so I know how much extra money I'd get after I pay off the mortgage. Other than that, it was excellent service.

AAG is very careful and explains everything so it's great. I like their fees, they have the number one rating, they were very organized and they didn't pester me with a bunch of phone calls to get me to sign up.

American Advisors Group went through our budget, income and expenses with us, figured everything out and used that to determine whether or not the plan would be good for us. David, the rep, was cool. I liked him. He was personable, easy to talk to and had all the answers to all the questions I needed. He didn't act like he was trying to sell me something. He was acting like, “Hey, let's talk about this and see if it would work for you.” I'm happy with AAG so far. As long as he doesn't screw up between now and the end of the deal. That won’t be fun.

I talked to somebody at the bank and they referred AAG to me. The process has been good.

I lost my job and I still have a mortgage and it was getting really tight. I called a few different companies and AAG appealed to me more than the others. My service rep was really good.

Michael, the rep, was wonderful and he explained everything. The counselor was good and asked us questions to see if we understood what was happening. I like to save money and even if the charge of the loan is a little high, it’s perfect because I could save some money. We’re gonna get the first loan and the 30,000. That way, we’re paying it to make some money and we’re gonna save to pay it back as soon as possible.

I received a call from a rep and talked with him. He stayed in touch with me and let me know what the next step was. He was very good at explaining to me what was gonna happen. If I needed to talk to him, I had an office number and I had his cellphone. This past week, he wasn't available but he told me and explained to me. He told me I could contact him. Communication has been going pretty well.

I have had counseling and AAG is doing the appraisal. They've taken care of me good. A lady came to the house, talked to me and had me sign a lot of paperwork. The guy that I first talked to called me about every other day to see how I was going along with my account. And Ken, the rep, helped me every week. The reps told me everything I needed to do, kept it going and tried to get it going as fast as they could. I am satisfied with AAG’s service so far.

Keisha was good and very thorough. She was very thorough. She explained the program well. I trusted her and I still do. She wasn't pushy. She was very informative. Every question I had, she answered. But you're gonna pay $20,000 for the loan fee, got to pay 800 for the appraisal and your money for this, money for that. I'm just piling up more debt. I need a break from it so I can pay this loan early. But she was great. I hate the fact that Keisha is not getting a commission from me, but I would send her to somebody to make up for that. I know a lot of seniors who want to do that. The only reason why I'm putting it on hold is that's a lot of money. I don't need to do that right now. We took the class and it cost 125. I don't mind because it was very informative. And it just got me thinking that maybe I'm rushing this quickly. But I would recommend American Advisors Group.

The application has been made and I've done my counseling, and the next step is the appraiser. I’m just waiting to go along. I'm comfortable working with AAG and everything has been good so far. Everything right now is running smoothly.

I got a phone call from AAG and I didn't expect it. Then, I was reading about it and listening to what they had to say, and I went ahead and did it. I got the proposal mail and I've gone through the meeting with the people that tell you about it. I got the certificate already. But now, I’ve heard nothing from anybody. I made a few calls to Ryan, the rep, and he hasn't called me back. I’m still waiting to find out when AAG is gonna come in and evaluate the house, and what's next. There are a lot of questions I have to ask because I'm not super-duper great on the computer. I downloaded Adobe Reader so I can print up anything and I could read anything that they send me. I'm in the dark so I don't know what's going on.

The loan officer is very nice and helpful. I’m still waiting on a few things but the process with AAG has been perfect.

The experience with AAG has been very good. We're just in the application process for one of the reverse mortgages and so far, they've answered all of our questions and made it very easy to understand everything that has to be done. We submitted the application yesterday and the counseling was today. All I have to do is finish processing our information and do an appraisal, and we'll be done. The rep has been very helpful and anytime I’ve called him, I've either reached him by phone or he has called me right back. Based off my experience so far, AAG has been very informative and responsive to all of our questions. I would recommend them.

The rep we worked with was great and during counseling, all the questions were answered.

AAG explained the process to me and answered all my questions. The rep was very helpful on a lot of things. I was telling him I had been in the hospital for months, and I've been off work for three years because I had spine surgery. I’ve been making house payments, but I’ve been struggling making them. He thought it would be a good program for me to look into. He took his time with me. It wasn't like he was trying to rush to me to get me off the phone. He knew what he was talking about as well.

I liked what AAG had to say. I'm waiting on an appraiser and so far, it's all been very good.

I am waiting on my appraisal but my experience so far has been fantastic. Any questions I've had, they've answered. They contact me at least once a week to let me know what's going on.

AAG has been wonderful to me. Mike, the representative that I’ve been using, was very prompt and considerate in explaining everything. He’d been very good at answering all of my questions from 1 to 10 that I wanted to ask him, and he kept me informed on everything. I have been thinking about this for some time after my husband had passed. I’m trying to raise my kids, and I only have Social Security to rely on. I had to send my proof of income, insurance on my home, and a bank statement, and I'm just getting ready to fax them now. AAG told me how much my home was appraised for. They also told me that they were going to set aside a percentage of money for the taxes and the insurance, and what'd be left, they were gonna give back to me.

I have concerns with AAG because there's so much paperwork. I've gotten the paperwork and looking at it. I've been through escrow closings and things like that before, but I've always had someone that was sitting down with me and going over the paperwork with me. I don't feel like I've had that with AAG.

American Advisors Group was really helpful in explaining what the reverse mortgage deal was. Gloria was my loan rep and she was the one that explained to me everything that the reverse mortgage would be as opposed to the common public opinion of a reverse mortgage. I was very comfortable with her and I didn't have any problems talking with her, asking the questions, and getting answers.

Once you refi or get a new loan, it's intense because you have a lot of paperwork to do and documents to acquire, and it takes time. Tyler, my loan officer, has been very helpful. I've been dealing with him directly, and everything seems to be going good, so far. He's also real positive and a hard worker. I would tell friends that I'm getting along with AAG and everything is pretty smooth.

I started calling them, and they seemed redundant. They weren't bad, but everybody repeated themselves. I talked to Karen first, and she said, "You need to do this to see who's out there and who can help you." She was who I talked to the most at AAG and was able to answer all the questions I had or suggest things that I didn't think of. That part's been satisfied. She makes sure that I understand it fully if I ask a question about it. I'm not worried about anything because everything she said seems to fall into place. She told me who was gonna do what when, and that's happened. The process has moved right along and nothing slowed up. When I've been told things, they came to fruition. So far, the process has gone very well. I'm surprised. Right now, I'm waiting on the appraiser.

I looked at four different companies and AAG seemed to be the most reputable. So far, it's been a great experience. The loan officer was great and we've been in touch a lot. We've got all the stuff in to AAG and we're just waiting for an answer. I've been dealing with them for about two or three weeks. The process seems to be working exactly the way it's supposed to and the loan officer has been very attentive. I would highly recommend AAG.

AAG has been so good. Mike, the rep, was very professional and informative. I'm quite impressed with him. He told me everything I needed to know and sent me information that I read as well. The process has gone very smoothly and right now, I’m just waiting on the appraisal.

I was very satisfied with American Advisors Group.

We had already had a reverse mortgage in place when my mom purchased her home. We were looking into refinancing, did a little research on the internet of trusted places, reached out, and had a very good first conversation with AAG. I've been through a lot of loan steps in my homeownership life, and they were very much what I expected. Also, there was a tad of realness and honesty that I did appreciate. So overall, it was a very good experience so far.

We talked to a couple of other lenders and we felt comfortable with Paloma, the rep from AAG. It's just that I was not too happy with the things that we had to go through such as having the company talk about loans and ask whether or not they give certain information. While the person was good on that, they charged us $200 just to hear the same thing that we got through AAG. This kind of frustrated me. They told me that it would be like $125 and when we called, it was one dollar off $200 just for somebody to talk to us for 40 minutes. The thing that frustrates me the most is that business has not been in person. In all of our loans in the past, we have always been able to look the person in the eye and be able to get to know them a little bit better. The way that loans are done today is cold. I don't feel really comfortable when I'm not talking to somebody in person.

Harvey, the guy I’m working with at AAG, is great. We're like best buddies. He's been walking me through things. I’ve done the counseling already and it was fine. The appraiser, Scott, came by yesterday. He was really nice. We walked around the house. We talked about how housing is going through the roof these days. It's a good deal for me since I own a house. It's cheaper for me to stay in this house than try and rent an apartment. Doing business with AAG has been smooth going so far. There's just a lot of paperwork. Fortunately, I was able to just email all the documents that Harvey requested to him.

The rep from AAG was pleasant, easy to understand and very thorough. I can't say enough good about her. She's wonderful. She explains things when I don't understand them, and she doesn't get mad at me when I asked her to explain it again. She's on top of the things that I need to do for her to get her the things that I need to get for her. She calls me whenever she needs to, and we're moving right along. Working with AAG is an easy process.

Working with AAG has been a good experience.

They explained everything to me and sent me information on the reverse mortgage. I'm working with Chris and he's real good. He seems to be real helpful and friendly. He explains everything, every step of the way. Anytime I have any questions, I can call him and ask him, and he'll answer them or he'll get the answers for me. I'm extremely satisfied with him. It's all been smooth, so far.

American Advisors Group did a magnificent job. Katherine was incredible. She worked with me for all last week, and we got everything taken care of. I'm very impressed with the way they handled all of this and the ease of which everything went through. I was doing a lot on my end, getting electronic documents sent in. I was able to use my computer and get a lot of stuff taken care of, pictures, scan documents, and send them over to AAG. And I didn't have to use a snail mail. There was one thing that had to come through the mail and the rest of it was electronic. And it was thorough. I liked everything. The counseling session was beneficial in a way. I already knew everything that they were talking about, but there were some things that were informative like some of the details, the legalese, the ins and outs of it.

I'm very satisfied with AAG. They have the best package to offer. My rep, Lindsay, did her very best to answer all my questions and everything about her was outstanding. They gave me all the information I needed and everything went smoothly.

From the very beginning, Aline, the rep from American Advisors Group, talked to us like we were stupid old people and she would talk over us when we would try to ask a question. Then, the documents that they sent to us were inaccurate. We told them about it and they weren't paying attention. I even contacted Aline's supervisor and he didn't care. He said that she was the best and that she'd been doing it for 30 years. That was the clue that she'd been doing it too long so she just rattled stuff off and couldn't interact with people anymore.

AAG has been really slow. They have been making mistakes, telling me one thing then telling me something else. They were making appointments, and didn’t even call me when they were cancelled. There've been certain things that they haven't been very clear about. The experience hasn’t been very good. They had such good reviews but I haven’t found that to be true.

AAG was very pushy, trying to get me to do the reverse mortgage right then. They sent the paperwork to me by email but I didn't have a hardcopy to look at so it took me quite a while. I felt I was being rushed to just sign them. Then I got a whole big thick stack from a courier service. I told the rep I didn't think this was for me, but I still got emails saying that I should look this over some more. I realized the rates were going to go up but I didn't know quite all of the things I wanted to know yet. When I found out some things, I didn't feel comfortable going with the reverse mortgage.

The process with AAG is moving along. We seem to be advancing pretty swiftly. I've just gotten some identification, and I'll be getting that done within the next week or two. We've made the deposit on the appraisal and we're waiting on that. John is always going out of his way to make things work. All I have to do is send him an email, and he will return or call me back pretty promptly. He's worked with me very well. He was very thorough. I’d ask him questions and he was helpful.

Everything's been lovely with AAG. Communication's been perfect. The rep has been wonderful getting all the stuff to me that I need to do. We had the appraisal done today. The only thing is that my appliances were put in place, but they weren't hooked up. So, they've got to be hooked up. He's got to come back and take pictures once they're working. Ted's been on top of everything. He's been right there and getting stuff done right exactly when it needs to be.

My AAG experience has been terrific. I'm very picky because I was a corporate general manager for 14 years, so I know a little bit about business and when it comes to Greg, he's great. There's follow-up. There's an explanation. There's never "Well, wait a minute, I'll get back to you." He's right on it.

Gloria, the AAG, is wonderful. I had quite a few questions for her, and she took care of all of them. I liked her a lot. We feel like she's giving us an honest answer about everything. I was very impressed with her. There was an awful lot of material to cover and I felt like she did a real good job, considering that we could just read through every single word on that whole thick book. I've read through the entire book, every word of it after we talked to her, and I found some additional questions of things that I didn't have complete clarity on. So, I asked Gloria when she called us, and she answered them to my satisfaction. I've been very pleased with AAG.

AAG services were great and Nishly, the rep I worked with, was very good.

The person that I talked to was very helpful and nice. Answered all my questions and gave me all the answers that I needed to be answered. So, I decided to try this company and it seemed like a good company.

The application went smoothly and the counselor we had was extremely informative. But we were with one rep, Jamie and then they forced us to a different lady. That was confusing because she told her she switched us back. Other than that, communication has been good. Jamie has kept in contact with us pretty well. She explained everything and then the counselor explained the same things. We're still waiting to hear from the appraiser. Jamie has messaged us that it would be approximately Thursday but no one has reached out to touch base with us on exactly which day and what time.

Their rep Stephen is very helpful. But it's been a mess since I started out because I'm not computer savvy. I use the DocuSign thing and I can't get those documents to go anywhere. They just sit on my tablet and on my computer. But Stephen is sending somebody to my house to have me sign the documents. That's very nice of him.

Steve was wonderful. I did everything he said. First, he gave me a bunch of phone numbers I had to call to find a counselor. I called all those numbers and then I found someone that I was happy with. We had all these plans, 55,000 in the bank the first year, and then 45,000 the second year. I'm paying 14,000 for escrow fees. So everything was going fine. But at the last minute, I was told, "Oh, well, we decided we're only gonna give you 79,000." My house is valued at 368. They didn't like my income compared to the bills. So the whole thing fell through. It was a waste of time because of their lies. I'm gonna look for someone different than AAG for a reverse mortgage.

Kelly did everything that she was supposed to do. She reached out. She wasn't overbearing. Any questions I asked, she was available to answer them, and the way she explained it was how it turned out to be. I could pretty much bank on everything she said. AAG was very informative. They were everything they needed to be as far as getting me to the counselor and helping me understand thoroughly the process. So they did their part.

My rep was great. I was impressed by her knowledge and willingness to help. I would just call and she would answer, if we have any questions.

My loan officer has been very good. She's the one I am dealing with over the phone. My process hasn’t been completed but so far, it's fine.

My experience was fine. The terms I got sounded fine too. The rep asked me a lot of questions and gave me a lot of information.

I'm still applying and the reps have been plenty helpful.

They've been very good people to work with all through the process. Most of the people we try to contact are very easy to contact. It was very direct and business-like. I appreciate that fact.

Greg was outstanding. He’s stationed out in New York. He sounds like a New Yorker, he doesn’t act like one. So he’s a good rep. Counseling was a waste of time, but the people were nice and very informative. The only thing I couldn't figure out is that I got a letter last night saying that they needed more paperwork that I’d already sent them. But other than that, everything's gone well.

The rep was very nice and informative. Followed up with me to verify how things are coming along. I like him. Now, I’m just waiting on the callback to make sure that the DocuSign went through. They were saying they had not received it.

So far, I've been pretty happy with AAG. The advisor that I've been in touch with has been very helpful. He's a talker, but he's helped us move through the program. But a couple of things could be a little better on some of their quality control stuff. For example, we were two weeks into the process and they sent me a large packet, probably 80 pages front and back, about some preliminary information about a contract and it was unreadable. It came through a Xerox machine with practically no ink in it and there was a streak. As a customer, you feel a little underappreciated that somebody would be willing to send that to you when it's obviously unreadable.

Karen was really knowledgeable and helpful. All I had to do is call her. She picks right up. It's really nice to talk to somebody that doesn't put you down ‘cause you have a problem. She’s really nice and has keen eyes. She also makes me comfortable. You couldn't get a better person than her.

Kevin explained everything pretty thoroughly, so we understood how a reverse mortgage worked even before we had a counselor go over everything with us. Everything also went smoothly when I spoke with Kevin.

Everything seems to be going fine. I got the certification done today. So the only thing left to do is get an appraisal of the house. The rep has been really good with answering questions. She took all the time I needed to get it through my thick skull, what was really going on and what things are all about. AAG seems like a great company. They care about what's going on and explain it all very well. They make sure that the person who's getting the mortgage totally understands what you're getting. I give two thumbs up for that. They are also upfront with everything so far.

The person that I was working with at AAG was very thorough in documenting monthly expenses and trying to figure out if I am to retire how much money I'll be able to get by with. She was also very pleasant and helpful. She seemed to know what she was talking about and she did the research that I never expected her to do. So I'm thrilled that she took that much time and effort to figure out what I was going to need, versus other people that just want to write you up and get it done. I've talked to several people about refinancing my home and even before I've committed anything, they were sending packets full of tons of papers to my house with contracts. Those people weren't interested enough to know that I'm not ready to do it with them and they're sending stuff out anyway.

Brian, the rep I worked with, explained everything to me. He kept in touch with me and let me know all the stuff I needed. He was very informative.

A reverse mortgage seemed like a straightforward process and understandable, and it would fit our needs at the moment. My wife did some checking and felt comfortable with AAG. I've been satisfied with everything. The whole process seems to be working smoothly. Everything seems to be safe, secure and upfront. AAG is a good option for people.

Greg did his best to try to explain things the way they worked and seemed to go out of his way to try to help us understand things and get the deal done. He went over everything and answered any questions I had. They’ve done very well to this point.

Everything was done correctly and everything went really smoothly. The rep went through everything and discussed everything. She made sure I was clear with everything. I'd recommend AAG easily.

The application process over the internet was easy. My rep has been awesome and AAG has performed very well. I'm going to get the required counseling certificate on the 14th.

The AAG rep we worked with was really good. He was right on top of everything. If he said he was gonna communicate with you, he would communicate with you. Everybody that we've talked to so far has been upfront, no hidden mumbo jumbo. Everything's right there so we know exactly what's going on. It’s also moving along very fast. Faster than what our counsel for AAG has expected. He didn't expect things to move this quickly.

Customer service has been really good. I had to furnish a certain amount of things for them. The guy I'm dealing with, Eddie, was able to email me quite a bit and help me with getting some of the tougher stuff I needed to get. I have a small Social Security and my wife has Social Security. The big stumbling block was on my pension and I had to validate exactly when I was receiving it. I furnished the last couple of years of my tax forms but they needed something that validated that I started my pension. Once I got that, it was pretty good.

The rep I've been working with has given me a lot of clarity. He explained it to me and he can talk to people like you're just talking to a neighbor. But they could break down a little bit more of what it's going to do and what it consists of. They already do all that but they could get really to the core of the matter. That way, people can really understand what they're getting into.

AAG has been very helpful with every step we've done. They're helping us every way they can. They walked us through step by step. They've sent us emails and websites to go to research before we even started the process. They were very informative. They supplied a lot of information to us ahead of time.

The rep from AAG was very helpful. I’m not finished with the process but so far, everything's been fine.

They've been very professional and very thorough. Everything is going very well.

AAG's service is good. The response time is very swift and precise. AAG is one of the larger companies in this particular type of mortgage and the knowledge of the particular loan agent has been good, and the materials that they provided were quite comprehensive and educational. I am well-acquainted with mortgage process, and I think they're doing a good job.

AAG has made me feel very comfortable about applying for the loan. When I spoke with a loan officer the very first time, I was very impressed with the information she gave me. She explained that this is not an easy process because they want to make sure that people know what they're getting into and I appreciate that. The application process was very intricate, which I loved because this is not a step anybody should be taking lightly. They do such a good job weeding out those who don't understand the process or should not be qualified or even asking for a reverse mortgage and it's very important. But the process was very simple and my loan officer and the person who did the counseling session were quick to answer any questions I had and give me as much information as I wanted, which was more than most people. They've been wonderful.

I’m comfortable working with Karen. She's really good. She keeps me informed on what's happening now. It's been really great.

AAG has been very good. Scott is my loan officer and he's open and straightforward.

I was comfortable working with American Advisors Group. Troy is very informative and very patient with me because I'm old. I don't care for people coming to my house because I'm very protective of myself. He was very helpful and willing to meet in a common area, so it was nice.

The lady at AAG that we work with has been very nice. She has been thorough. She has explained everything along the way. We ended up letting her come to Reno, and she was welcome to stay with us. She has been that pleasant and somebody I feel like I’d get a phone call any time and get a very good straight answer.

The process with with AAG takes time, but our loan officer has been pretty helpful. When I have any questions, I can get a hold of him on the phone or email.

American Advisors keeps in pretty good touch with us. Everything's been pretty easy so far. We're waiting for the appraisal on our home. So far, so good.

The reverse mortgage with AAG is for my mom and I’m doing the legwork and the paperwork. But I need clarity, patience and understanding. Mark, the rep, is patient and clear. He calls me and ask me if I have any questions. I can email him at 2:00 and by 2:05, I have a response. He keeps in touch and pays attention, and is very understanding. The guidance is very concise and goes along with the questions I ask. I read everything so if I'm not clear about what they sent me, I reach back out to Mark and he breaks it down. So I appreciate that.

American Advisors Group has been fine. I have no problems at all.

The guy from AAG that called was very nice and easy to talk to. I'd been wanting to know more about the reverse mortgage and I never really paid much attention because I have a double wide and didn't have such a thing for them. When AAG called, they said they changed that rule. So, I went along further. I haven't really decided to do a reverse mortgage here yet, but I'm looking into it.

I'm a retired mortgage underwriter and I feel that the counseling with AAG was very good. My husband who doesn't know anything about mortgages sat here and listened to it and he understood everything. So, it was very good. If anybody is interested in getting a reverse mortgage, AAG is very good as far as explaining everything. I wasn't rushed into anything. We had two separate appointments. One was the initial appointment to kind of describe what it was all about. Then they sent me documents to look at, and there was another appointment a few days later to get down into the nitty-gritty of our situation. I knew a lot about it but if I was a layperson, it was nice to have the two separate interviews because it could be overwhelming to somebody who didn't know a lot about it.

The process with American Advisors Group was going very well. We signed our application through DocuSign on Friday, and we haven't heard anything except we did get two things in the mail that are unexplained. One was a FedEx return label for something. Then yesterday, we got a letter from them saying that they had given us a good faith estimate for an ARM, and that it had been changed to a good faith estimate for a fixed one, which we're not interested in. On the sheet, there were five different things they could have checked, and the one they checked was at the end, and it was “Other”. The things that they gave as examples of “Other” are if we didn’t have insurance, or we’re in a floodplain, or environmental problem. None of those things apply. So, we don’t know why it got switched, and we’re not interested in that anyway.

My experience with AAG has been great so far. Their rep was there every time I needed questions answered, and she was very friendly.

I'd recommend AAG if anybody wants a reverse mortgage. My rep calls me every now and then. He says I can ask him any question or call him.

The application expired with AAG. I didn't even know about the lien and it took too long for them to tell me about it. It was up to me to try to get it resolved but the time period then was short. I got in contact with them but they were taking long to resolve it, and they wanted to get more. It was back and forth. The loan officer I was dealing with in California couldn't continue because Andrew Cuomo had passed a law that he had to be licensed in New York. But he was a very good guy. He would walk me through everything. If he were still doing it, it would have gotten done. I had to go back over and my wife didn’t wanna do it. I’m sorry that it didn't go through. But it’s something that if my wife will have a change of heart, I would do again in a heartbeat.

I'm retired and have no income so AAG was the best decision for me. It's been excellent so far. The process is not over yet but it's been easier than I thought. I was confused for a while but they were good about answering all my questions. They're very open and non-condemning. Any question I ask isn't stupid, which I really appreciated. I haven't been treated well in the past by other mortgage companies so this was a change for me and I respect it.

Elizabeth was awesome. I've managed businesses for 40 years and I would hire her in a minute. I was impressed with her quick response time. She made about five contacts with me to let me know the process, how it was going and what stage we were in. Anything I needed to know, I pretty much knew ahead of time because she informed me.

I had to speak with someone at AAG over the phone to have a consultation, and she was lovely. She was very easy to talk to and to ask questions of and she answered them completely. She made everything very clear.

The process with AAG has been good and their people seem very professional. We had a very good fella to talk to. They want to make sure that we understand everything. The only thing that is a little discouraging was how much paperwork we got. We had like a hundred pages that came in the computer, and it seems like they could have done that in 25 pages but I understand they want to make sure they get all their points across.

The rep at AAG was very good. He listened to us and was very helpful. If we had a question, he answered it.

The process with AAG was very smooth. We had the counseling session with the gentleman. It was very thorough and informative. Then Anita from AAG has been helping us. She's in Georgia. She’s been explaining everything step by step as we go through it. She’s excellent and very thorough. She's always available. All we have to do is call and she answers our questions completely.

It's been fine so far with AAG. I have a phone call tomorrow for an interview for counseling.

I suffered some major plumbing problems in my house. So I had to get some funds together quickly. I got a reverse mortgage through American Advisors Group. Their rep was a nice guy. I was comfortable working with him.

The loan advisor from American Advisors Group called me this morning and I have to call him back to let him know what's going on. He's been very active in calling me. He told me approximately how much money we would get, and so that's really what I wanted to know. I just wanted to see if it was a good fit for us. He put me in touch with groups that I could call to be advised on a reverse mortgage loan so that we could get it going and get it through. I look positive with AAG as a group. So far, they've been really good.

The rep I worked with was very nice. So far, I've been very satisfied with AAG. I don't have a computer or internet, and they sent a person out to meet with me to go over the paperwork. I thought that was very nice.

We're kind of early on in the process, but I’ve been satisfied with AAG.

American Advisors Group had me go through a counseling session over the phone for about 20 minutes or so with a gentleman and he explained the ins, out, dos, don’ts and the advantages and disadvantages. It was explained to me kind of thoroughly. Steven was his name. I’m having serious issues and it’s kind of hard to get me set up with the gentleman that’s come out to get the application on paperwork. That was supposed to be at 1 o’clock a couple of days ago. I can’t stay in the house by myself now and my sister was unable to come back and stay with me yet. So, that kind of slowed the process down a bit. Other than that, everything has been fine. I have no complaints at all about the procedure and the way things are going.

Thus far, American Advisors Group's customer service team has been great. I have my counseling date set up. Going through the process is long and arduous. I get stressed at times, but my counselor through AAG is very good. She's kept me going.

Jim tried to do everything he could to help me out. He had a lot of compassion and sympathy for the situation I was in. I just wish AAG was able to get around the Utah laws. Even though my so called husband has no right to the property, because I got it in the estate, he still has to listen to the conversation and sign papers to get the reverse mortgage loan, and I don't want him involved in it. Jim could only recommend getting a divorce in order to keep my husband from having any part in it at all. It's my home, my property, and everything in it belongs to me.

Eric, my rep with AAG, seems to know the job and seems to be doing it well.

Tim at AAG was personable and gave us all the information right off the bat. So, we didn’t have any particular surprises. He was very thorough and given us good information too that we've been able to make our own decision from. So, we had a positive experience. We finally decided to go with AAG last Monday and I told Tim to go ahead. He has initiated the counseling session that's required and sent us the paperwork that we need for that. So, I'm going to be looking at that information and we'll have our counseling session on Thursday. Then, it'd be a matter of getting the appraisal and getting the actual process going. So, it's not done yet.

My adviser was very knowledgeable and a super salesman. They described the reverse mortgage very early on, so I was getting interested in it. I told them I was gonna talk to my daughter and they told me, “Be sure you don't do anything big without talking to us.” The next time they called, I started bringing up these objections and they were shut down. I was almost ridiculed and felt I was being disrespected. I appreciate that was the salesman's style and I don't hold it against him, but it was a sales tactic. It wasn't advising tactic.

The AAG rep explained everything. I talked to a couple other ones that didn't explain it the way she explained it. She's been right on top of everything. I couldn’t ask for a better experience. Everything’s been awesome. The counseling was beneficial, too. If we had any questions, he answered them. It was good.

So far, everything seems good with AAG. When I talked to the girl, she said, “Have you considered refinance?” I said, "No. I don't need to continue to see a mortgage running. I like to just get rid of it, for one." Even though it would put me at a lower rate, I'm just gonna have a bill for the rest of my life. I don't want to do that. Then the loan, the same way. This one here, I get an option on it, where if I pay it back, I can, and if I don't, they'll deduct it off the end when the house gets sold.

The gentleman that I talked to explained the process to me and gave me some figures. He was informative. Then I got a debt counsellor I'm supposed to talk to on Thursday then we move forward. The only thing I have issue with is the PMI insurance and closing costs seemed a bit high.

I'm pretty comfortable with the way things are going with AAG. I've had the counseling done and filled out and signed a whole pile of paper. However, it's a longer process than I had thought it might be. They said we're looking at two months total and I had thought somewhere between a month and six weeks.

I called AAG and I've been working with a young lady by the name of Lauren. She's excellent and AAG is wonderful. My next step is to get a consultation with an approved company.

About a year ago, I became very ill and things started falling apart around the house. By the time I got home, the money was strapped because I spent a month to six weeks in the hospital. Also, we had no money to put a furnace in. My husband and I are getting on in age and we have no one to leave the house to. My nephew said, "Why don't you do a reverse mortgage? So you can get the furnace and get some things caught up." I agreed it was a good idea and we went with American Advisors Group. Their reps are a little wordy. Some of the questions are just yes or no and they go into a long spiel, but they're very informative.

The original person we were dealing with had a family issue and won't be back till the 14th so we dealt with his boss who was very accommodating. I called him and left a message and he called me right back. He's very prompt and thorough. Our counselor was wonderful, too.

The lady that I talked to at American Advisors Group was very informative about everything that they offer and everything a reverse mortgage does. It was very helpful. That was why I continued on with the process now. She also gave me her business number, email and cellphone number. So, if I had any questions, she said to feel free to contact her anytime. The only concern I had was about getting copies of my social security paper. I called her on her cellphone, and she walked me through it right there and told me what I should be looking for. She told me to get copies mad, and I found it and that helped me out a great deal. She was a great person.

It's been fabulous with AAG. They made the process so simple.

The rep, Kevin, is a very nice person. He’s down to earth, and he explained anything to me and about the interest rates. The house was appraised at 330,000 and I applied for 60,000. He said, “Well, you can get more,” but I said, “First thing first.” I just sent back a report where they did the appraisal.

The rep was very good at what he was doing. The bad thing was we had a bad phone connection, and he was breaking up a lot but I kind of understood what was going on. I felt a little bit of pressure to get it done, which isn't a bad thing if you want something done. But my kids checked with their banker and it appeared that the interest rate was higher with AAG. I've had a good relationship with Sarab, the guy that I've been dealing with but I need to make sure I'm getting the best interest rate.

American Advisors Group is very professional, follow up well, and easy to work with. William has done a good job for me. I feel very comfortable at this point. I've been very pleased.

Our first appointment with American Advisors Group is on the 16th of this month so we're still waiting to get the first stages started. It's been discouraging. They should get the consultants available sooner. They did give us about 15 names, and we called them all, but apparently, the consultants that do the advising beforehand are booked.

So far, AAG has been good. The reps are very helpful.

Alexa is the best. She is so personable and she always returns the calls. The other rep is too and informative. He hit on things that we discussed privately between the two of us. And he hit on them, exactly what we were talking about the night before. I said, “Wow, we were just talking about that.” He said, “Well, most people don't realize it.” I said, “Well, we happen to be not your typical seniors. We’re younger than what our age is.” So, he was great. I just had a problem with the e-sign. As soon as I called the help desk, it was wonderful.

I researched a few of the reverse mortgages and American Advisors Group seemed the best. I like that it's low-keyed and no pressure. They're not in a rush to get me to sign anything. If I have any questions, I can call. I just finished up with the counseling session last Wednesday.

It was great with the rep from AAG. The initial conversation was very informative, congenial, and worthwhile. However, I was promised a call back last week, and didn't get it.

AAG returned our messages very quickly. The others kept dragging it out. So far, the process with AAG is okay.

I've been happy with American Advisors Group so far. I called and talked to Brian. He has been great. The notary is coming tomorrow for me to sign some papers. And they have to do an appraisal. Brian said he would do everything after that.

The loan officer is nice. He made sure that we understood and said, "If you don't, ask questions." We’re now waiting for somebody for an appraisal.

I told my neighbor AAG is the best company to go with. The rep explained the process to me well and answered my questions.

The individual that I've been dealing with from AAG, John, is a very nice person. He tried to explain, but the thing that I find annoying about it is they give you these stacks and stacks of paper. No one is gonna go through all these forms and even if I could, I wouldn't understand everything. I’d rather deal with the individual, person to person, and ask questions. I told John about it and he's been fully understanding. He's supposed to come over tomorrow for some more asking of questions. I also just received a call from the appraisers and the one thing I did not like was to have to pay a large amount of money for the appraisal over the phone. I'm not used to giving out my credit card number over the phone. I've always been advised not to do that. But there was no other choice. So today, the appraisers called me, wanted their money and they're gonna come Monday or Tuesday.

AAG advised me to do a reverse mortgage and their rep is very precise on what needs to be done.

I'd recommend AAG to someone. The rep was very thorough in explaining how everything worked and the things that we had to do before it could happen. She tried to get us to understand what were the steps in getting the loan and what it was for. We had a little hard time trying to get an appraiser over here though. I contacted her Friday through email and she said that they were supposed to be coming this week but I still haven't got a call yet. Also, the process could be less expensive.

So far, it’s been pretty good with AAG. The process seems to be going along. They’re very expensive, but still, it's less than what it was five years ago when I first took out my reverse mortgage.

I had a reverse mortgage through AAG six years ago. Recently, my wife's parents passed on, and she and her sister were the only two daughters. They decided to split the house between them, and we didn't have money to do it, so we borrowed money on a refinance program. I knew getting a mortgage is painful, but it wasn’t extremely painful. The reps were fine too.

I talked to a few customer service people and heard different things about reverse mortgages, negative and positive. AAG sounded authentic. I've also been here a long time, and I decided as I watched the commercial and the tape and gave it a shot. The representative I talked to was Jay, and he is A+ on my book. He took the time and expertise to show me what options I can take, and I liked them.

The guy I work with, Albert, has been on top of things. I got the appraisal yesterday, and so far, AAG has been good.

American Advisors Group gave me counseling and sent me lots of information. The reverse mortgage wouldn't be my ultimate way of solving some of my financial issues, but since I have no choice, I'm comfortable enough with the process. Janet, the representative I'm working with, knows her stuff. She’s right on top of things and she's spectacular. If you call with a question, she gets right back to you. When she says she's gonna contact you, she does. She's very good about responding on email. Even just a one liner question, she gets right back to you immediately. She’s good at answering questions to the level of detail that I needed. If she can’t answer a question, which I don't think there was any, she gets me to the right people and explains who does what. Overall, AAG has been excellent.

The application was all done by phone and it was very simple. The representative has been very helpful and answering questions. It was a very positive experience, and we were pleased with the rate and terms as well. I would definitely recommend AAG.

The notary was here and brought tons of papers for me to sign. It sounded like posey when she was doing one of her speeches. I signed first, then I went back through the papers and read them. There's a part that says I’m responsible for the taxes, which I don’t have a problem with, but it didn’t say which taxes. Is this taxes on the whole amount that they’re giving me or on the evaluation that they've made on my house? Or is it the same valuation that I have on my house now, that I have to pay taxes upon?

I felt American Advisors Group was the largest company. Also, I liked the rep's professionalism. I'm very comfortable with him and he has been very supportive.

I got credit counseling and my advisor, Tom, worked really well with me. He was easy to work with. I'm really comfortable being with AAG. They've been excellent at trying to meet my goals.

AAG told me everything I needed to know and worked with me very well. They call me every step of the way and let me know who is coming. Any question I had, they answered. If I had another question, they answer that. They were very professional. The rep I worked with really cared and explained everything in detail. If I didn't understand, she'd call me back. So far, everything's been going well.

After talking with a few other agencies, I was more satisfied with what I got out of the AAG representative. He did a fantastic job. He made me feel comfortable and got to know me as a person as well as my wife and my brother-in-law. I would highly recommend AAG.

I like the rep. He has been preparing the application for me, and he wanted a copy of a valid ID, license, Social Security and a bank statement. He was good. Overall, AAG handles stuff better than the other one I tried, which was messed with.

The rep Rob was friendly, but he wasn’t over friendly and I felt comfortable. He went over the program with me and asked me a lot of questions. He always asked me, “Do you have any questions? This is how this goes. This is your period when you can back out. This is what you could do.” He explained to me everything that was gonna happen, and it happened like he said. The first thing he had me do was the counseling and when I talked to your counselor, he said, “You seem to know everything.” I went in ready and I got a plan when I get the money. AAG is outstanding.

We dealt with Anthony ** and his so called "supervisor" Tyler **. This gang lied and gave us so much wrong information and kept moving the goal post every time they realized that what they told us could not be done. We started the process and thought it was almost complete when Anthony contacted us and told us we would have to start the process over again because WHAT HE TOLD US COULD NOT BE DONE! It is obvious that AAG "churns" through representatives and training is non-existent! I have bought many homes in my life and I have never seen such incompetence. This Tom Selleck endorsed company is a "S" show and there is no way you should trust them with something this important!

AAG educated me before they had me talk to a federal government employee to make sure that I understood what the reverse mortgage was about. In fact, the guy from the government said, "The guy really educated you." I said, "I guess he did." I even told him what the answers were before he asked them, because I didn't know what he was talking about. I just told him what the guy from AAG told me. Also, AAG was the only one that followed up and answered my questions. The other person from another company never called me back.

When I did the counseling, a woman came over and I filled a bunch of paperwork and gave her a voided check. She had to mail it, but the rep said he never received anything from her and he doesn’t know how to get ahold of her. Apart from that, the rep was professional, informative and really nice, and I liked him. Working with AAG helped me a lot.

I had three companies contact me, including AAG, and the gentleman from AAG was not pushy. The way that Steve handled it influenced us as much as anything. We started doing this second week of December. It has been faster than I anticipated it might be. I've had questions that I emailed and the rep answered those. He reassured me over and over on the phone, any questions that I have, just call him, shoot him an email, whatever. And he has been great. For dealing with something like this, I couldn't ask for anybody to do it any better than he has.

American Advisors Group is a well respected company. They set up an appointment. The rep explained everything thoroughly, and sent me a lot of documents for me to review. AAG has done very well.

Lanah, the rep, explained everything about the process. I did the counseling and she explained everything about it. And she said with the counseling, that I paid $130 for what she said, that she's available any time and will always be there for me. She's friendly and knowledgeable. She wants to work with me. Go for it and use American Advisors Group.

American Advisors Group has been very helpful. It has been going smoothly for me.

I did enough research on American Advisors Group to feel comfortable with them. They spent many conversations and minutes discussing things, and my wants and needs as well as how the process works. Paloma, the rep, explained everything to me and always made herself available. If I had a question at a later date, she was always helpful and seemed like a regular person. AAG provided their service very well.