American Advisors Group (AAG) Reviews

I had to speak with someone at AAG over the phone to have a consultation, and she was lovely. She was very easy to talk to and to ask questions of and she answered them completely. She made everything very clear.

The process with AAG has been good and their people seem very professional. We had a very good fella to talk to. They want to make sure that we understand everything. The only thing that is a little discouraging was how much paperwork we got. We had like a hundred pages that came in the computer, and it seems like they could have done that in 25 pages but I understand they want to make sure they get all their points across.

The process with AAG was very smooth. We had the counseling session with the gentleman. It was very thorough and informative. Then Anita from AAG has been helping us. She's in Georgia. She’s been explaining everything step by step as we go through it. She’s excellent and very thorough. She's always available. All we have to do is call and she answers our questions completely.

The rep at AAG was very good. He listened to us and was very helpful. If we had a question, he answered it.

It's been fine so far with AAG. I have a phone call tomorrow for an interview for counseling.

I suffered some major plumbing problems in my house. So I had to get some funds together quickly. I got a reverse mortgage through American Advisors Group. Their rep was a nice guy. I was comfortable working with him.

The loan advisor from American Advisors Group called me this morning and I have to call him back to let him know what's going on. He's been very active in calling me. He told me approximately how much money we would get, and so that's really what I wanted to know. I just wanted to see if it was a good fit for us. He put me in touch with groups that I could call to be advised on a reverse mortgage loan so that we could get it going and get it through. I look positive with AAG as a group. So far, they've been really good.

The rep I worked with was very nice. So far, I've been very satisfied with AAG. I don't have a computer or internet, and they sent a person out to meet with me to go over the paperwork. I thought that was very nice.

American Advisors Group had me go through a counseling session over the phone for about 20 minutes or so with a gentleman and he explained the ins, out, dos, don’ts and the advantages and disadvantages. It was explained to me kind of thoroughly. Steven was his name. I’m having serious issues and it’s kind of hard to get me set up with the gentleman that’s come out to get the application on paperwork. That was supposed to be at 1 o’clock a couple of days ago. I can’t stay in the house by myself now and my sister was unable to come back and stay with me yet. So, that kind of slowed the process down a bit. Other than that, everything has been fine. I have no complaints at all about the procedure and the way things are going.

We're kind of early on in the process, but I’ve been satisfied with AAG.

Jim tried to do everything he could to help me out. He had a lot of compassion and sympathy for the situation I was in. I just wish AAG was able to get around the Utah laws. Even though my so called husband has no right to the property, because I got it in the estate, he still has to listen to the conversation and sign papers to get the reverse mortgage loan, and I don't want him involved in it. Jim could only recommend getting a divorce in order to keep my husband from having any part in it at all. It's my home, my property, and everything in it belongs to me.

Thus far, American Advisors Group's customer service team has been great. I have my counseling date set up. Going through the process is long and arduous. I get stressed at times, but my counselor through AAG is very good. She's kept me going.

Eric, my rep with AAG, seems to know the job and seems to be doing it well.

Tim at AAG was personable and gave us all the information right off the bat. So, we didn’t have any particular surprises. He was very thorough and given us good information too that we've been able to make our own decision from. So, we had a positive experience. We finally decided to go with AAG last Monday and I told Tim to go ahead. He has initiated the counseling session that's required and sent us the paperwork that we need for that. So, I'm going to be looking at that information and we'll have our counseling session on Thursday. Then, it'd be a matter of getting the appraisal and getting the actual process going. So, it's not done yet.

My adviser was very knowledgeable and a super salesman. They described the reverse mortgage very early on, so I was getting interested in it. I told them I was gonna talk to my daughter and they told me, “Be sure you don't do anything big without talking to us.” The next time they called, I started bringing up these objections and they were shut down. I was almost ridiculed and felt I was being disrespected. I appreciate that was the salesman's style and I don't hold it against him, but it was a sales tactic. It wasn't advising tactic.

The AAG rep explained everything. I talked to a couple other ones that didn't explain it the way she explained it. She's been right on top of everything. I couldn’t ask for a better experience. Everything’s been awesome. The counseling was beneficial, too. If we had any questions, he answered them. It was good.

So far, everything seems good with AAG. When I talked to the girl, she said, “Have you considered refinance?” I said, "No. I don't need to continue to see a mortgage running. I like to just get rid of it, for one." Even though it would put me at a lower rate, I'm just gonna have a bill for the rest of my life. I don't want to do that. Then the loan, the same way. This one here, I get an option on it, where if I pay it back, I can, and if I don't, they'll deduct it off the end when the house gets sold.

The gentleman that I talked to explained the process to me and gave me some figures. He was informative. Then I got a debt counsellor I'm supposed to talk to on Thursday then we move forward. The only thing I have issue with is the PMI insurance and closing costs seemed a bit high.

I called AAG and I've been working with a young lady by the name of Lauren. She's excellent and AAG is wonderful. My next step is to get a consultation with an approved company.

I'm pretty comfortable with the way things are going with AAG. I've had the counseling done and filled out and signed a whole pile of paper. However, it's a longer process than I had thought it might be. They said we're looking at two months total and I had thought somewhere between a month and six weeks.

About a year ago, I became very ill and things started falling apart around the house. By the time I got home, the money was strapped because I spent a month to six weeks in the hospital. Also, we had no money to put a furnace in. My husband and I are getting on in age and we have no one to leave the house to. My nephew said, "Why don't you do a reverse mortgage? So you can get the furnace and get some things caught up." I agreed it was a good idea and we went with American Advisors Group. Their reps are a little wordy. Some of the questions are just yes or no and they go into a long spiel, but they're very informative.

The original person we were dealing with had a family issue and won't be back till the 14th so we dealt with his boss who was very accommodating. I called him and left a message and he called me right back. He's very prompt and thorough. Our counselor was wonderful, too.

It's been fabulous with AAG. They made the process so simple.

The lady that I talked to at American Advisors Group was very informative about everything that they offer and everything a reverse mortgage does. It was very helpful. That was why I continued on with the process now. She also gave me her business number, email and cellphone number. So, if I had any questions, she said to feel free to contact her anytime. The only concern I had was about getting copies of my social security paper. I called her on her cellphone, and she walked me through it right there and told me what I should be looking for. She told me to get copies mad, and I found it and that helped me out a great deal. She was a great person.

The rep, Kevin, is a very nice person. He’s down to earth, and he explained anything to me and about the interest rates. The house was appraised at 330,000 and I applied for 60,000. He said, “Well, you can get more,” but I said, “First thing first.” I just sent back a report where they did the appraisal.

The rep was very good at what he was doing. The bad thing was we had a bad phone connection, and he was breaking up a lot but I kind of understood what was going on. I felt a little bit of pressure to get it done, which isn't a bad thing if you want something done. But my kids checked with their banker and it appeared that the interest rate was higher with AAG. I've had a good relationship with Sarab, the guy that I've been dealing with but I need to make sure I'm getting the best interest rate.

American Advisors Group is very professional, follow up well, and easy to work with. William has done a good job for me. I feel very comfortable at this point. I've been very pleased.

Our first appointment with American Advisors Group is on the 16th of this month so we're still waiting to get the first stages started. It's been discouraging. They should get the consultants available sooner. They did give us about 15 names, and we called them all, but apparently, the consultants that do the advising beforehand are booked.

Alexa is the best. She is so personable and she always returns the calls. The other rep is too and informative. He hit on things that we discussed privately between the two of us. And he hit on them, exactly what we were talking about the night before. I said, “Wow, we were just talking about that.” He said, “Well, most people don't realize it.” I said, “Well, we happen to be not your typical seniors. We’re younger than what our age is.” So, he was great. I just had a problem with the e-sign. As soon as I called the help desk, it was wonderful.

So far, AAG has been good. The reps are very helpful.

It was great with the rep from AAG. The initial conversation was very informative, congenial, and worthwhile. However, I was promised a call back last week, and didn't get it.

I researched a few of the reverse mortgages and American Advisors Group seemed the best. I like that it's low-keyed and no pressure. They're not in a rush to get me to sign anything. If I have any questions, I can call. I just finished up with the counseling session last Wednesday.

I've been happy with American Advisors Group so far. I called and talked to Brian. He has been great. The notary is coming tomorrow for me to sign some papers. And they have to do an appraisal. Brian said he would do everything after that.

AAG returned our messages very quickly. The others kept dragging it out. So far, the process with AAG is okay.

The loan officer is nice. He made sure that we understood and said, "If you don't, ask questions." We’re now waiting for somebody for an appraisal.

I told my neighbor AAG is the best company to go with. The rep explained the process to me well and answered my questions.

The individual that I've been dealing with from AAG, John, is a very nice person. He tried to explain, but the thing that I find annoying about it is they give you these stacks and stacks of paper. No one is gonna go through all these forms and even if I could, I wouldn't understand everything. I’d rather deal with the individual, person to person, and ask questions. I told John about it and he's been fully understanding. He's supposed to come over tomorrow for some more asking of questions. I also just received a call from the appraisers and the one thing I did not like was to have to pay a large amount of money for the appraisal over the phone. I'm not used to giving out my credit card number over the phone. I've always been advised not to do that. But there was no other choice. So today, the appraisers called me, wanted their money and they're gonna come Monday or Tuesday.

AAG advised me to do a reverse mortgage and their rep is very precise on what needs to be done.

I'd recommend AAG to someone. The rep was very thorough in explaining how everything worked and the things that we had to do before it could happen. She tried to get us to understand what were the steps in getting the loan and what it was for. We had a little hard time trying to get an appraiser over here though. I contacted her Friday through email and she said that they were supposed to be coming this week but I still haven't got a call yet. Also, the process could be less expensive.

So far, it’s been pretty good with AAG. The process seems to be going along. They’re very expensive, but still, it's less than what it was five years ago when I first took out my reverse mortgage.

I had a reverse mortgage through AAG six years ago. Recently, my wife's parents passed on, and she and her sister were the only two daughters. They decided to split the house between them, and we didn't have money to do it, so we borrowed money on a refinance program. I knew getting a mortgage is painful, but it wasn’t extremely painful. The reps were fine too.

I talked to a few customer service people and heard different things about reverse mortgages, negative and positive. AAG sounded authentic. I've also been here a long time, and I decided as I watched the commercial and the tape and gave it a shot. The representative I talked to was Jay, and he is A+ on my book. He took the time and expertise to show me what options I can take, and I liked them.

The guy I work with, Albert, has been on top of things. I got the appraisal yesterday, and so far, AAG has been good.

American Advisors Group gave me counseling and sent me lots of information. The reverse mortgage wouldn't be my ultimate way of solving some of my financial issues, but since I have no choice, I'm comfortable enough with the process. Janet, the representative I'm working with, knows her stuff. She’s right on top of things and she's spectacular. If you call with a question, she gets right back to you. When she says she's gonna contact you, she does. She's very good about responding on email. Even just a one liner question, she gets right back to you immediately. She’s good at answering questions to the level of detail that I needed. If she can’t answer a question, which I don't think there was any, she gets me to the right people and explains who does what. Overall, AAG has been excellent.

The application was all done by phone and it was very simple. The representative has been very helpful and answering questions. It was a very positive experience, and we were pleased with the rate and terms as well. I would definitely recommend AAG.

The notary was here and brought tons of papers for me to sign. It sounded like posey when she was doing one of her speeches. I signed first, then I went back through the papers and read them. There's a part that says I’m responsible for the taxes, which I don’t have a problem with, but it didn’t say which taxes. Is this taxes on the whole amount that they’re giving me or on the evaluation that they've made on my house? Or is it the same valuation that I have on my house now, that I have to pay taxes upon?

I felt American Advisors Group was the largest company. Also, I liked the rep's professionalism. I'm very comfortable with him and he has been very supportive.

I got credit counseling and my advisor, Tom, worked really well with me. He was easy to work with. I'm really comfortable being with AAG. They've been excellent at trying to meet my goals.

AAG told me everything I needed to know and worked with me very well. They call me every step of the way and let me know who is coming. Any question I had, they answered. If I had another question, they answer that. They were very professional. The rep I worked with really cared and explained everything in detail. If I didn't understand, she'd call me back. So far, everything's been going well.

After talking with a few other agencies, I was more satisfied with what I got out of the AAG representative. He did a fantastic job. He made me feel comfortable and got to know me as a person as well as my wife and my brother-in-law. I would highly recommend AAG.

I like the rep. He has been preparing the application for me, and he wanted a copy of a valid ID, license, Social Security and a bank statement. He was good. Overall, AAG handles stuff better than the other one I tried, which was messed with.

The rep Rob was friendly, but he wasn’t over friendly and I felt comfortable. He went over the program with me and asked me a lot of questions. He always asked me, “Do you have any questions? This is how this goes. This is your period when you can back out. This is what you could do.” He explained to me everything that was gonna happen, and it happened like he said. The first thing he had me do was the counseling and when I talked to your counselor, he said, “You seem to know everything.” I went in ready and I got a plan when I get the money. AAG is outstanding.

We dealt with Anthony ** and his so called "supervisor" Tyler **. This gang lied and gave us so much wrong information and kept moving the goal post every time they realized that what they told us could not be done. We started the process and thought it was almost complete when Anthony contacted us and told us we would have to start the process over again because WHAT HE TOLD US COULD NOT BE DONE! It is obvious that AAG "churns" through representatives and training is non-existent! I have bought many homes in my life and I have never seen such incompetence. This Tom Selleck endorsed company is a "S" show and there is no way you should trust them with something this important!

AAG educated me before they had me talk to a federal government employee to make sure that I understood what the reverse mortgage was about. In fact, the guy from the government said, "The guy really educated you." I said, "I guess he did." I even told him what the answers were before he asked them, because I didn't know what he was talking about. I just told him what the guy from AAG told me. Also, AAG was the only one that followed up and answered my questions. The other person from another company never called me back.

When I did the counseling, a woman came over and I filled a bunch of paperwork and gave her a voided check. She had to mail it, but the rep said he never received anything from her and he doesn’t know how to get ahold of her. Apart from that, the rep was professional, informative and really nice, and I liked him. Working with AAG helped me a lot.

I had three companies contact me, including AAG, and the gentleman from AAG was not pushy. The way that Steve handled it influenced us as much as anything. We started doing this second week of December. It has been faster than I anticipated it might be. I've had questions that I emailed and the rep answered those. He reassured me over and over on the phone, any questions that I have, just call him, shoot him an email, whatever. And he has been great. For dealing with something like this, I couldn't ask for anybody to do it any better than he has.

American Advisors Group is a well respected company. They set up an appointment. The rep explained everything thoroughly, and sent me a lot of documents for me to review. AAG has done very well.

Lanah, the rep, explained everything about the process. I did the counseling and she explained everything about it. And she said with the counseling, that I paid $130 for what she said, that she's available any time and will always be there for me. She's friendly and knowledgeable. She wants to work with me. Go for it and use American Advisors Group.

American Advisors Group has been very helpful. It has been going smoothly for me.

I did enough research on American Advisors Group to feel comfortable with them. They spent many conversations and minutes discussing things, and my wants and needs as well as how the process works. Paloma, the rep, explained everything to me and always made herself available. If I had a question at a later date, she was always helpful and seemed like a regular person. AAG provided their service very well.

The girl at AAG that we talked to was very nice but I had some concerns as we were going through. We didn't like the terms and the possibility of a variable rate going up to even 18% so we went with a local mortgage company.

The people at AAG are very good. When they say they're gonna do something, they do it and thay have good follow-up.

I'm getting a little impatient waiting to see if the loan goes through. The rep made some comments about my debt and maybe the loan wouldn't work and has got me scared. I enjoyed working with her very good up to a point, but she got rather pushy on some items. I know she's just trying to get things done, but she was in a big hurry and we almost got into a confrontation.

I felt really comfortable interacting with AAG. I received the certification that we had to do in order to start the reverse mortgage and that was completed and sent to our current agent. He was really helpful and kind and he always responded.

I've gone to the counseling thing. And I've seen another person or a gal from there who calls quite often. She sounds like a good girl. She's very friendly. She called last week and I had to get some copies or papers done and supposed to send me an envelope to mail them back. And she said she would call last Friday, but I haven't heard from her. But I'm well-satisfied, so far.

They sent me a letter and said they didn't receive my driver's license. But I've taken pictures of all that stuff and gave it to them and even had me sign all the stuff. A rep called me and told me that I needed to go do it again. I'm not gonna do it again because that's my whole life, my Social Security number, my driver's license. Also, I can't understand how that got lost in the system. But that's the only problem I've had. Other than that, the rep I've been working with has been good and efficient.

I've gone through the applications and the counseling session. American Advisors Group sent the information. They sent the three credit reports so I can see them. So, they have responded to what I’ve needed. It's a lot to do to make it happen, so a lot of details. I've sent them all the information that they need. Joe has called back and answered questions. He sent on UPS envelope for me to return everything. And I took that, had that mailed. So, it has been smooth so far.

AAG sent me reading material in the mail and their rep discussed it with me. Her information was good and it was thorough.

I reached out to a couple of companies. But American Advisors Group reached back out to me and were very nice and helpful. They already gave me the information. I sent the paperwork that they asked for Saturday. I did everything I need to do according to what the rep told me.

I've had discussions at length with the loan officer at AAG, Terry, and she's very knowledgeable, friendly and willing to help. She's got a very good customer service attitude and excellent to work with. She gave me the steps that we needed to go through to do a reverse mortgage. The first step was the counseling that’s required by federal statute. So, we did that on December 8th, which was a couple of weeks ago. I've received a call from Terry, which I have not yet returned. I was going to return that call this morning but we're not moving forward with doing anything until January, because both Terry and the counselor verified that we cannot close on a reverse mortgage until my husband, cosigner on the deed, reaches the age of 62, which is not going to happen until March 21st of next year.

The representatives were persistent, not to the point of excessive. But I didn't move along as quickly as they would have liked because I wasn't sure this was going to happen, and ultimately, it did not. I had a reverse mortgage before and not everything as I remember is about being the same although I didn't go back and review. It was all of the same information and in my experience from before, I'd get the money in two parts. One, upfront, and one, 12 months down the road. I don't know if that's a recent change, but the part of not getting the money upfront wouldn’t do me enough good. Nonetheless, I was comfortable speaking with them.

Most of the time, American Advisors Group has been courteous and dignified. And everything is going smooth. The only thing that got us hung up is they are not offering in all of their paperwork nearly enough, as far as appraisal, of our total properly. They offered 115,000 and we want to laugh at that. We want or expect 150 or more. One of my real estate buddies said, “That property is worth 150 to 175,000,” laughing at it. We've been living there 31 years. And everything that has been done there, has been done by us.

Amber was fine. But I never finished the process. I called but my calls were not returned. I thought I got scammed. I'm gonna leave it at that and try another course of action. Because American Advisors Group deals with people over the phone. And that rings a bell because it's not face-to-face. AAG has to put forth an effort to complete the process. All I can do is just ring the bell and not get an answer.

The loan officer was really great. I liked her willingness to explain and she kept asking me if I had any questions. The reverse mortgage was completely explained.

Nicole was the person that I talked to and she was amazing. She gave me all the information that I needed and answered all my questions. Everybody that I've talked to has been very professional and helpful.

I had counseling and appraisal happen last week. The process with AAG has been good. It has not been completed and I'm not sure where I am. But as long as things keep going the way they are, it should be all right.

Janice, the rep from AAG, was very helpful and informative. I got all the paperwork together and got it mailed off to Irvine, California. I did the counseling and we’re waiting for the appraisal. You should follow the loan officer’s instructions and you should have everything under control.

I've been helping my 92-year-old father to get a reverse mortgage. So, we went with the highest rated reverse mortgage company. We were told this it would take about 4 weeks because Dad had a small loan on the house and great credit history. We are in our sixth month and still haven't received the funds we were promised. I got the information they requested together and sent to them the same day they requested it. Now to be fair, 2 of these months were because trying to find appraiser when everyone was getting their homes appraised. Two more months waiting for HUD and other organizations to approve it. The rest of the time has been people losing information or getting the wrong information. All was internal business issues. No one follows up and no one to call to get a straight answer about what's going on. Our account manager didn't know. We contacted his boss and never got back to us. So good luck to you all with this organization.

The rep was alright but the last thing he told me was, “Maybe,” whether this was going to stop it from going through because of my predicament and wages. I wished he would have called me back and let me know for sure if this was done or not. Still, I would recommend AAG.

We're very happy with AAG. The customer service was outstanding. We were confident that they were and upright, legitimate company.

I'm satisfied that I'm getting the right information. They're on the up and up and they will answer my question. They will follow through on what they promised. They were concerned that I got what I was interested in.

I opted to go with them because of the kindness and friendliness of the agent I've been dealing with. I'm up to the point of waiting for a phone call to tell me when an appraiser will be coming out. Everything has been pretty darn smooth.

They've been very nice. I gotta get this counseling done. Once that's done, then we'll probably move forward. But then, it's Christmas, so nothing's gonna get done till January anyway.

Pete, the rep, has been exceptionally good. He explained everything to me fully. The counselor was real good and also explained stuff. So far, we're doing all right. I'm very satisfied with who I've talked to.

They explained how a reverse mortgage works. My rep was honest and sincere. He tries to be helpful. AAG has been very good.

I like the person I've been talking to. I haven't had many questions because he lays everything out. He sort of answers the questions before I ask. He's easy to understand and he let me know what's coming up. So that I'm already familiar with the stuff. He keeps in touch with me a lot. We've done the counseling and it went fine. It was pretty much everything he said.

AAG gave us a lot of detailed information and explained to us what the process was all about. The loan officer was very assertive. He talked too fast. He didn't impress me because I felt like he was trying to meet his numbers. It was like he wasn't trying to perceive what I was saying and our side of it. He didn't want to perceive what I was trying to say because he was trying so much to show me the benefits of what I'm going to gain by doing the loan. He was pushy and he really tried to persuade me into making this move at that instant.

I've been working with Tyler and he's been great. But I received a letter today that left a bad feeling in my mouth. AAG wanted some additional information, but they put a deadline on it and a rather threatening statement that if we don't meet this deadline, they are not gonna do the loan. This is the first time I've heard of needing this information and unfortunately, I've lost my card and I can't get another one right away. I was about ready to send them a letter stating that, "Here's what I have. I'm getting the rest. Please give me a little bit of time," but it doesn't make me feel very good that I gotta ask for additional time. I understand their need to get stuff in a timely fashion, but they need to say that rather than put a cut-off in there. They need to reword that somehow. But I am very happy with Tyler.

We really liked our loan officer. He was really good about explaining everything. He was also really good about saying if we had any questions about anything that he would help us with that. He wanted us to feel comfortable through everything and for us to understand everything about the process. He said he didn't want us to worry and to ask him anything and to not be scared or nervous. He's still doing that right now through papers and stuff that we have to sign and having a notary. He's making it all real easy. Everything has gone through really well.

Kevin was very nice and informative. I learned a lot. I've done refinancing and I know what it was like. But this experience with AAG is completely different and this is something that is best fit me. I found out that this is the best way to utilize the equity that I have in my home that I've been putting together for so many years. So, I only learned more about it as I got into the process.

Mark, my adviser, has walked me through what reverse mortgage meant and sent me the papers. Then I did the research work to make sure everything that was said was right on the money. Mark was very informative. He helped me and asked questions. He walked me through the steps and the plans of AAG. My daughter, Mark, and I had our own conference. Mark provided answers to all the questions that my daughter asked. When I didn't understand something, I would always call him and he would find the answer to make sure it was as definitive as we needed to hear. So he was very good with that.

American Advisors Group held my hand through the whole process and answered all of my dumb questions. They were very honest and open and called me back every time I called. I worked with Terry and he was very conscientious, dedicated to his job, and very compassionate. I was impressed with his knowledge of the reverse mortgage process.

When I contacted them to discuss the plan, they were very informative and helpful. My rep Laura, is sensible and when she says she's gonna call, she calls. The process is pretty easy so far.

American Advisors Group went over any questions that I might have and let me know about the program. I learned everything that I can and can't do, and what is expected.

My rep is playing straight with me.

Mark has been very helpful with what I'm looking at doing with my reverse mortgage. He did a good job. I felt very comfortable with him. We have gone through my counseling and I'm waiting for initial disclosures to get the application started officially. I'm glad that counseling is part of the process. It helps you understand the terminology, the numbers, and the good and the bad.

With AAG, there was clarity of things, better rates, and everything else I was looking for. Roxanne, my rep, is on point. She's always available.

So far, my experience with AAG has been alright. The reps are fine.

My rep Yolanda was wonderful. She has been very forthright with knowledge and information. The people that we worked with for the counseling thing were really good too. AAG performed really well. The only thing is my husband has a couple of questions and he needs to get ahold of the lady. But it's just a matter of timing.

The individuals we dealt with were 100% knowledgeable. They anticipated any potential questions and already had answers. Their responses have always been prompt either through phone or email. The rep explained everything to us. She was very informative and patient and she had a friendly personality. She took her time with us and was very to the detail.

The rep was very nice and he went very slow. When I had questions, he stopped and answered them. He was very thorough. He went out of his way to get the paperwork. I was in two different locations, and he came to work when I asked him to pick up paperwork, and he went out of his way to do everything he needed to do.

Everything is going well. Anthony keeps in touch and he asks all the questions that are necessary and gets feedback. He seems to be on top of it.

Enrolment was easy conversation looking at what we thought the value of the home was, what my needs were. They've been very helpful and informative and they stayed on top of everything. Right now, I'm pretty happy with the information I've received.

Linnea has been wonderful. She's patient, sweet, smart, and truthful. She has spent a lot of time with me and has written email after email in response to mine. She's explained it. I am a pro at it now and Linnea taught me all of it. But there is one thing that she can't control and that is providing me with a tentative amortization based on what I want to do. Other than that, I would recommend AAG.

My loan officer was awesome. She followed through well and we seemed to get along well. The process seems to be going very smoothly.

I'm having a couple of snags with AAG. I got a letter today in the mail saying that we only have a few days. If they don't have all our paperwork in here, they're not going to continue with the whole what I've spent so much time and money towards. Then AAG told me that somebody is coming tomorrow for the estimate of my home. I am dealing with Maureen and I told her, "I haven't heard anything about an appraiser coming tomorrow. You're telling me right now." It’s kind of fragmented. I don't know the appraiser's name and the time he would come. But Maureen has been more than helpful to me. She's been wonderful. She has reassured me that they don't care about my housekeeping and that they care about the structure.

Anyone I've talked to has been awesome. I so enjoyed the lady that I spoke to. Her name was Angie and she was magnificent. She was so informative. I only talked to her for a short time and I decided to go with her. I felt so comfortable. She explained everything. I got a packet in the mail last week and she's sending me something else this week.

They asked me what my desires were, what I was looking at doing, and the status of my property. They helped me do some budgeting a little bit, and the products I need to look at. It's been fairly pleasant and informative. I'm working with Veruschka and she's very positive and upbeat. She's easy and good to work with. If I ask her questions, she's very forthcoming, and the ones that she can’t answer, she'll get back to me very quickly. I'm happy with the timeline we're on, and we appear to keep moving forward and that's good enough for me. Working with AAG is a neat way for me to get equity out without losing my property rights.

I'm happy with the way AAG walked me through the procedure. Counseling covered the bases, and the reps were very professional and able to answer any of the questions I brought up. They were competent people and I felt comfortable in the process.

Christian is very nice, and the process is going very well, really smooth. Getting an appraisal was the hardest part of the process and takes the longest. I just paid for my appraisal. It was right before Thanksgiving, so Christian said it might be hard to get anyone for a few days, but he would get back to me. I'd like to get the appraisal done with then I'll be satisfied that I qualify and that it's going to go on and happen.

I'm working with Tracy and she has been doing a good job for me. The process has all been smooth and easy to do.

American Advisors Group has done everything, from talking in person to counseling. So far, so good. Laura, the rep, has been awesome and dedicated. Today, I called and she immediately got on it and my questions were answered.

I liked American Advisors Group's reliability. Also, everybody has been fabulous.

Chris, American Advisors Group's rep is doing a good job. He has handled everything for me. We finished all the paperwork. Next thing we got to do is wait for the appraisal.

They are really terrific. The agent we spoke with was Terry. He wasn’t pushy and he just explained things. It was a very wonderful experience.

I like the process with AAG. The guy that I talked to has been upfront with everything.

My situation has changed, but AAG has been wonderful and very responsive. If I had a question that I needed answering, they were very responsive to it in such a way that was very professional, but understanding, and tried to make sure that everything that they said to me was understood. The lady that I've been dealing with is Jen and she has been excellent. She kept in touch with me. I couldn't have asked for better service from anyone.

I spent a thousand dollars to find out they were going to steal my house. Vacant lots are selling for $1.5m and my lot with a 4500 sq ft house is only worth $1.3m and they won’t give me any cash out. We just don’t have to make any payments.(?) They won’t show me the appraisal I paid for either.

The rep helped us get through the process. We did it online so we didn’t have to deal with a whole lot of trouble. It was really nice. She made me know that I could tell her anytime if I had any other questions. The guy that came and did the appraisal was good and really nice. I was expecting the rate that came up, and so it was good. Everything went well. It couldn't have been any better.

The rep was wonderful. She was patient and very easy to work with and talk to. She gave me all the best information. She answered all my questions with no hesitation. She did a good job on guiding me through this process because it has scared me and I almost backed out, but I'm still good. I've been talking to my brother and sister-in-law about AAG and they're thinking about doing it too next year.

I'm extremely comfortable working with AAG. They're available when I need help and they answer all the questions that I have. I called their agent David and he got back with us. We got the necessary forms and he went over them, let us sign them, took the information and we're continuing to go forward. He's a tremendous person to work with. I'm satisfied with the way the process is going and I'm perfectly happy with my experience. It's just the way I'd want to be treated when I go to someone for a service. AAG did everything I expected.

I already had a reverse mortgage before and this one with AAG was a disaster. I called and got Jonathan, a person in Georgia. He didn't even ask me that many questions and then, he had this notary come out with all this paperwork. It was closing work. When I called Jonathan back on Monday, he said that it was an application. But it was not. Also, he said it was a fixed rate, which I wanted, but the paperwork said it was a variable rate. I can read English and understand. I have two college degrees and that was the most incompetent deal I've ever been in in my life. The person who came out here was incompetent. It was a horrible experience with AAG and hopefully, I got that loan canceled. I would never recommend AAG to anybody.

The reverse mortgage process with AAG has been good. We've looked over the paperwork but we'll find out more once we get to discuss it with the agent. It's rescheduled for next month and we're looking forward to speaking to him as well as going through the packet with him to see if it's something that we wanna do.

We just signed the application with AAG and it has been great. Alex, the rep, is doing a wonderful job and he is very informative.

Allan, the loan officer, is very good and informative. He seemed to be an honest guy so I figured I'd go with him. The process is still ongoing but we’ve got all the paperwork and interview with counseling done. Everybody wants to make sure you understand what's going on. I would recommend AAG to a friend because it's been good so far.

I had a wonderful experience with the agent at AAG and she has been great. I'm going to do the counseling next Monday but I got all the paperwork today. I had some questions and they said that it was a great one. They answered that so I know what’s going on. I’ll be 90 this year and working with AAG is gonna allow me to stay in my house longer.

I've made contact with AAG and gone through an initial kind of interview. I did my counseling session for the refinance and now, I have gathered together information for my meeting tomorrow to put the application in. So far, the experience has been very good.

Brandy, the rep from AAG, is doing a good job. She's very personable, understanding and helpful.

When I was looking online for somebody to contact when I was wanting to learn more, AAG was listed very high. The reputation is there, so I didn't hesitate to call them. We're only starting with the process. I've asked the rep to not rush this because we're having work done in the house right now, and I'm not ready for an appraisal. The rep was no pressure, which is super important to me. I've walked away from veterans loans just because they had to go 90 miles an hour and pressure and not give you time to think or plan. I've been quite happy with the attitudes that AAG had and the way they've handled this.

Everything was very easily explained by the rep but we’re still waiting to do counseling and decide whether we’re gonna do this whole thing or not. We need to make sure it's what we want exactly. But so far, AAG has been good.

I was interested in a reverse mortgage, and AAG had the highest profile as far as the television ads and Better Business Bureau rating. On my initial contact with them, they did a good job. In relationship to COVID, my business was shut down when it started in March of 2020, and they want verifiable income. I've turned in my taxes. I'm not going to have verifiable income because the business was shut down, but they're not taking that into account.

I did a lot of my own research ahead of time. I had to take the advisory seminar from the government that is required for a reverse loan. There was the whole process there that taught me what it was all about. Then the gentleman that became my personal contact was extremely good about describing everything. He's in contact with me at least a couple of times a week. He calls to ask me for information or to inform me. I explained at the beginning exactly what I was looking for and he came up with a plan that fit perfectly. Since I was having trouble with my computer, he worked his way around with the snail mail and he did a great job. Overall, AAG has been very helpful so far and I have no complaints.

The loan officer at AAG, James, talked to me a lot on the phone. He was very nice and kind at explaining my questions. So far, it sounds good. I like his compassion and he really cares about us. It's like talking to a friend now. He talks about his little three-year-old girl. I told him about our little grandchildren in Okinawa. He called me the other day to tell me something and we talked for 15 minutes before we got to business. I just love him. He made us feel that we're doing the right thing. We also talked to the counselor and the counselor also gave me the numbers to call for elderly help. The notary came out and had us sign the application. We loved her.

When I talked to the agent, Bonnie sounded a little bit more versed on what all was involved and the considerations that needed to be made before making a decision. One of the things that I missed, and I thought that I had everything covered, was the potential of what it could do for a person as far as if a spouse dies, it could add potentially as a life insurance policy. The other part of this was it could potentially protect against if real estate prices were to crash. Although I don't see that with the socio-economic demand for housing, but if it were to happen, then AAG could get that little extra benefit as well. The number one consideration is if we were to do it, then, we don't have to pay it back. But we didn't think about the benefit of it acting as a proxy life insurance policy or for the other thing I mentioned, which is the temporary devaluation of the home.

The overall process for applying for a reverse mortgage from AAG was very straightforward. My agent was very explicit in providing me with all of the necessary information, and gave me a lot of understanding of the process. I had undergone the counseling through a third party surrogate, and lt was clear to me l was doing the right thing. I got to the point of scheduling an appraisal on my house, and paid $200 towards the fee. The next day I had something come up in my personal life that made the reverse mortgage no longer a possibility. I called my agent to tell him l needed to stop the process due to a life changing situation. He understood, but told me I forfeited the appraisal fee, even though I did not receive it. So when Tom Selleck tells you to trust AAG, forget about it. They tell you that you have the option of canceling any time, but l found out how untrustworthy they are.

Everything that I checked up on AAG seemed to be legitimate. They totally explained what a reverse mortgage is and it seemed to be the way I needed to go. The rep let us know what was going to go on. We felt comfortable working with her. She also said we had to have the class, it’s either the state or the government requires it for doing a reverse mortgage and we set that up. Yesterday, a gentleman came by and we signed all the papers to get everything going. We're just waiting for her to set up for an appraisal, and then we'll see how everything works out from there. Regarding the classes, they explained everything, what the rules were and what the government expected. They were very informational.

I needed a reverse mortgage and I got AAG. They told me everything I needed to know. I did the interview and I already knew everything that was told me there so that was $145 down the drain, but I guess I had to do that. Other than that, they seem to be doing pretty good. Now I’m waiting for the loan officer to call me back to get somebody to come out and appraise the home. It's going slow. But it is what it is. If I get the loan, it'll be nice. Free up some money.

AAG is so intricate. Two and a half hours on the phone one time and one hour another time, and you go from one person to the next and it goes on and on. You get tired and want to quit. Somebody with a little bit of intelligence could make this thing a lot simpler. Right now, it's so convoluted and crazy that I almost told AAG to stop and then, I told them to continue. Stephen, the rep, was the one who straightened it out for me, which made us feel a lot better. I got the certification and the booklet that AAG sent with 30 pages. But I’d have to get a master's degree in finance and banking to understand that and I don't know why they even bothered to send it.

I contacted several companies and I had the best experience with the person that I talked to at AAG. He was very professional and knowledgeable. AAG has performed very well. Everything's fine right now. But I was a little surprised at how long the process takes and disappointed in the amount of the fee.

We talked to Mario with AAG and he explained the different options we have and advantages we have to it. He was very inquisitive and compassionate. We had issues with some of the things we had to do on the computer. With us being in our upper 70s, we're not that computer savvy. We called him back and he helped us through it. He was cordial, very professional and easy to talk to. He was very patient with us and we enjoyed talking to him. Every time we had a question, we could give him a call and he got right back to us. He told us what the next step was and what to expect. He was very helpful to us. We know we're right going along the way.

AAG seemed to have a very good layout of how everything was supposed to go. We went with them and we've had a very good experience with them so far. Our rep is very polite, helpful, and willing to answer any of the questions that we have.

AAG did a terrific job. They sent me to a counselor who did a terrific job as well. My loan officer is professional but he has a sense of humor. He was very easy to work with and it was an excellent experience. His personality and knowledge stood out about him. Typically, I ask him if I have questions and there was one question that he wasn't sure of but he got back to me with that answer. I had made up my mind before I contacted AAG. I had a few questions and they were able to answer them. Now, I feel more than comfortable going ahead with this. They performed very well.

My contact with AAG has been extremely informative and helpful. My paperwork is completed and I'm just waiting on the appraisal.

We started the process with AAG a couple of weeks ago and we gotta come up with all these documents. The rep was good and willing to answer all the questions.

My rep has been excellent to work with. AAG has been in constant contact with me and they let me know what's going on and update the portal site.

The rep from American Advisors Group has real knowledge of what she does and I’m well-pleased with the process so far. AAG has been good.

The lady I'm working with at AAG is terrific. She’s knowledgeable and knows that you’re in a priority situation. So, she tries to give you a quick response. Everything is finalized, except me getting my certificate. She said she couldn't do anything further until I get my certificate and they're not calling me until the 19th. I need it done quickly but a part of it is my fault because I didn't want to pay $200 to get a certificate when I could get one for free. So, that's what I'm waiting for. But I don't have a problem with the lady and the only thing I'm concerned about is possibly losing my house with a reverse mortgage. My house is worth a whole lot more than what I'm getting out of it in the reverse mortgage and I would hate to lose it for any reason. And in Florida, a lot of people lost their houses because of the things beyond their control, like acts of God so, I worry about stuff like that.

I was going with another company but I didn't like what the rep was coming up with and I disagreed with it. So I called AAG and talked to Joseph. I felt comfortable with Joseph than the other gentlemen. I was impressed that Joseph was patient, and he listened. I was in control, and he was not trying to force anything upon me. He said, "It's your decision. And whatever you decide is fine. If you decide to go with us, it's fine." He was friendly and very pleasant. I like talking to him. He didn't bug me like the other one bugged me.

John has been so helpful in explaining things. He takes his time and makes sure I understand. So far, I feel confident in AAG. From the first phone call, it's all been good. John has been patient and understanding. He goes through things very slowly. It's not like he's trying to sell me something. He was like a friend or a family member. He helped me do everything I needed to do. I couldn't ask for anything any better so far. Everything's been great.

I found AAG's rep to be knowledgeable, helpful, responsive. I'm happy with them and I don't have any issues.