American Advisors Group (AAG) Reviews

The girl at AAG that we talked to was very nice but I had some concerns as we were going through. We didn't like the terms and the possibility of a variable rate going up to even 18% so we went with a local mortgage company.

The people at AAG are very good. When they say they're gonna do something, they do it and thay have good follow-up.

I'm getting a little impatient waiting to see if the loan goes through. The rep made some comments about my debt and maybe the loan wouldn't work and has got me scared. I enjoyed working with her very good up to a point, but she got rather pushy on some items. I know she's just trying to get things done, but she was in a big hurry and we almost got into a confrontation.

I've gone to the counseling thing. And I've seen another person or a gal from there who calls quite often. She sounds like a good girl. She's very friendly. She called last week and I had to get some copies or papers done and supposed to send me an envelope to mail them back. And she said she would call last Friday, but I haven't heard from her. But I'm well-satisfied, so far.

I felt really comfortable interacting with AAG. I received the certification that we had to do in order to start the reverse mortgage and that was completed and sent to our current agent. He was really helpful and kind and he always responded.

They sent me a letter and said they didn't receive my driver's license. But I've taken pictures of all that stuff and gave it to them and even had me sign all the stuff. A rep called me and told me that I needed to go do it again. I'm not gonna do it again because that's my whole life, my Social Security number, my driver's license. Also, I can't understand how that got lost in the system. But that's the only problem I've had. Other than that, the rep I've been working with has been good and efficient.

I've gone through the applications and the counseling session. American Advisors Group sent the information. They sent the three credit reports so I can see them. So, they have responded to what I’ve needed. It's a lot to do to make it happen, so a lot of details. I've sent them all the information that they need. Joe has called back and answered questions. He sent on UPS envelope for me to return everything. And I took that, had that mailed. So, it has been smooth so far.

AAG sent me reading material in the mail and their rep discussed it with me. Her information was good and it was thorough.

I reached out to a couple of companies. But American Advisors Group reached back out to me and were very nice and helpful. They already gave me the information. I sent the paperwork that they asked for Saturday. I did everything I need to do according to what the rep told me.

I've had discussions at length with the loan officer at AAG, Terry, and she's very knowledgeable, friendly and willing to help. She's got a very good customer service attitude and excellent to work with. She gave me the steps that we needed to go through to do a reverse mortgage. The first step was the counseling that’s required by federal statute. So, we did that on December 8th, which was a couple of weeks ago. I've received a call from Terry, which I have not yet returned. I was going to return that call this morning but we're not moving forward with doing anything until January, because both Terry and the counselor verified that we cannot close on a reverse mortgage until my husband, cosigner on the deed, reaches the age of 62, which is not going to happen until March 21st of next year.

The representatives were persistent, not to the point of excessive. But I didn't move along as quickly as they would have liked because I wasn't sure this was going to happen, and ultimately, it did not. I had a reverse mortgage before and not everything as I remember is about being the same although I didn't go back and review. It was all of the same information and in my experience from before, I'd get the money in two parts. One, upfront, and one, 12 months down the road. I don't know if that's a recent change, but the part of not getting the money upfront wouldn’t do me enough good. Nonetheless, I was comfortable speaking with them.

Most of the time, American Advisors Group has been courteous and dignified. And everything is going smooth. The only thing that got us hung up is they are not offering in all of their paperwork nearly enough, as far as appraisal, of our total properly. They offered 115,000 and we want to laugh at that. We want or expect 150 or more. One of my real estate buddies said, “That property is worth 150 to 175,000,” laughing at it. We've been living there 31 years. And everything that has been done there, has been done by us.

Amber was fine. But I never finished the process. I called but my calls were not returned. I thought I got scammed. I'm gonna leave it at that and try another course of action. Because American Advisors Group deals with people over the phone. And that rings a bell because it's not face-to-face. AAG has to put forth an effort to complete the process. All I can do is just ring the bell and not get an answer.

The loan officer was really great. I liked her willingness to explain and she kept asking me if I had any questions. The reverse mortgage was completely explained.

Nicole was the person that I talked to and she was amazing. She gave me all the information that I needed and answered all my questions. Everybody that I've talked to has been very professional and helpful.

I had counseling and appraisal happen last week. The process with AAG has been good. It has not been completed and I'm not sure where I am. But as long as things keep going the way they are, it should be all right.

Janice, the rep from AAG, was very helpful and informative. I got all the paperwork together and got it mailed off to Irvine, California. I did the counseling and we’re waiting for the appraisal. You should follow the loan officer’s instructions and you should have everything under control.

I've been helping my 92-year-old father to get a reverse mortgage. So, we went with the highest rated reverse mortgage company. We were told this it would take about 4 weeks because Dad had a small loan on the house and great credit history. We are in our sixth month and still haven't received the funds we were promised. I got the information they requested together and sent to them the same day they requested it. Now to be fair, 2 of these months were because trying to find appraiser when everyone was getting their homes appraised. Two more months waiting for HUD and other organizations to approve it. The rest of the time has been people losing information or getting the wrong information. All was internal business issues. No one follows up and no one to call to get a straight answer about what's going on. Our account manager didn't know. We contacted his boss and never got back to us. So good luck to you all with this organization.

The rep was alright but the last thing he told me was, “Maybe,” whether this was going to stop it from going through because of my predicament and wages. I wished he would have called me back and let me know for sure if this was done or not. Still, I would recommend AAG.

We're very happy with AAG. The customer service was outstanding. We were confident that they were and upright, legitimate company.

I'm satisfied that I'm getting the right information. They're on the up and up and they will answer my question. They will follow through on what they promised. They were concerned that I got what I was interested in.

I opted to go with them because of the kindness and friendliness of the agent I've been dealing with. I'm up to the point of waiting for a phone call to tell me when an appraiser will be coming out. Everything has been pretty darn smooth.

They've been very nice. I gotta get this counseling done. Once that's done, then we'll probably move forward. But then, it's Christmas, so nothing's gonna get done till January anyway.

They explained how a reverse mortgage works. My rep was honest and sincere. He tries to be helpful. AAG has been very good.

Pete, the rep, has been exceptionally good. He explained everything to me fully. The counselor was real good and also explained stuff. So far, we're doing all right. I'm very satisfied with who I've talked to.

AAG gave us a lot of detailed information and explained to us what the process was all about. The loan officer was very assertive. He talked too fast. He didn't impress me because I felt like he was trying to meet his numbers. It was like he wasn't trying to perceive what I was saying and our side of it. He didn't want to perceive what I was trying to say because he was trying so much to show me the benefits of what I'm going to gain by doing the loan. He was pushy and he really tried to persuade me into making this move at that instant.

I like the person I've been talking to. I haven't had many questions because he lays everything out. He sort of answers the questions before I ask. He's easy to understand and he let me know what's coming up. So that I'm already familiar with the stuff. He keeps in touch with me a lot. We've done the counseling and it went fine. It was pretty much everything he said.

We really liked our loan officer. He was really good about explaining everything. He was also really good about saying if we had any questions about anything that he would help us with that. He wanted us to feel comfortable through everything and for us to understand everything about the process. He said he didn't want us to worry and to ask him anything and to not be scared or nervous. He's still doing that right now through papers and stuff that we have to sign and having a notary. He's making it all real easy. Everything has gone through really well.

I've been working with Tyler and he's been great. But I received a letter today that left a bad feeling in my mouth. AAG wanted some additional information, but they put a deadline on it and a rather threatening statement that if we don't meet this deadline, they are not gonna do the loan. This is the first time I've heard of needing this information and unfortunately, I've lost my card and I can't get another one right away. I was about ready to send them a letter stating that, "Here's what I have. I'm getting the rest. Please give me a little bit of time," but it doesn't make me feel very good that I gotta ask for additional time. I understand their need to get stuff in a timely fashion, but they need to say that rather than put a cut-off in there. They need to reword that somehow. But I am very happy with Tyler.

Mark, my adviser, has walked me through what reverse mortgage meant and sent me the papers. Then I did the research work to make sure everything that was said was right on the money. Mark was very informative. He helped me and asked questions. He walked me through the steps and the plans of AAG. My daughter, Mark, and I had our own conference. Mark provided answers to all the questions that my daughter asked. When I didn't understand something, I would always call him and he would find the answer to make sure it was as definitive as we needed to hear. So he was very good with that.

Kevin was very nice and informative. I learned a lot. I've done refinancing and I know what it was like. But this experience with AAG is completely different and this is something that is best fit me. I found out that this is the best way to utilize the equity that I have in my home that I've been putting together for so many years. So, I only learned more about it as I got into the process.

American Advisors Group held my hand through the whole process and answered all of my dumb questions. They were very honest and open and called me back every time I called. I worked with Terry and he was very conscientious, dedicated to his job, and very compassionate. I was impressed with his knowledge of the reverse mortgage process.

When I contacted them to discuss the plan, they were very informative and helpful. My rep Laura, is sensible and when she says she's gonna call, she calls. The process is pretty easy so far.

American Advisors Group went over any questions that I might have and let me know about the program. I learned everything that I can and can't do, and what is expected.

My rep is playing straight with me.

With AAG, there was clarity of things, better rates, and everything else I was looking for. Roxanne, my rep, is on point. She's always available.

Mark has been very helpful with what I'm looking at doing with my reverse mortgage. He did a good job. I felt very comfortable with him. We have gone through my counseling and I'm waiting for initial disclosures to get the application started officially. I'm glad that counseling is part of the process. It helps you understand the terminology, the numbers, and the good and the bad.

So far, my experience with AAG has been alright. The reps are fine.

My rep Yolanda was wonderful. She has been very forthright with knowledge and information. The people that we worked with for the counseling thing were really good too. AAG performed really well. The only thing is my husband has a couple of questions and he needs to get ahold of the lady. But it's just a matter of timing.

The individuals we dealt with were 100% knowledgeable. They anticipated any potential questions and already had answers. Their responses have always been prompt either through phone or email. The rep explained everything to us. She was very informative and patient and she had a friendly personality. She took her time with us and was very to the detail.

The rep was very nice and he went very slow. When I had questions, he stopped and answered them. He was very thorough. He went out of his way to get the paperwork. I was in two different locations, and he came to work when I asked him to pick up paperwork, and he went out of his way to do everything he needed to do.

Everything is going well. Anthony keeps in touch and he asks all the questions that are necessary and gets feedback. He seems to be on top of it.

Enrolment was easy conversation looking at what we thought the value of the home was, what my needs were. They've been very helpful and informative and they stayed on top of everything. Right now, I'm pretty happy with the information I've received.

My loan officer was awesome. She followed through well and we seemed to get along well. The process seems to be going very smoothly.

Linnea has been wonderful. She's patient, sweet, smart, and truthful. She has spent a lot of time with me and has written email after email in response to mine. She's explained it. I am a pro at it now and Linnea taught me all of it. But there is one thing that she can't control and that is providing me with a tentative amortization based on what I want to do. Other than that, I would recommend AAG.

Anyone I've talked to has been awesome. I so enjoyed the lady that I spoke to. Her name was Angie and she was magnificent. She was so informative. I only talked to her for a short time and I decided to go with her. I felt so comfortable. She explained everything. I got a packet in the mail last week and she's sending me something else this week.

I'm having a couple of snags with AAG. I got a letter today in the mail saying that we only have a few days. If they don't have all our paperwork in here, they're not going to continue with the whole what I've spent so much time and money towards. Then AAG told me that somebody is coming tomorrow for the estimate of my home. I am dealing with Maureen and I told her, "I haven't heard anything about an appraiser coming tomorrow. You're telling me right now." It’s kind of fragmented. I don't know the appraiser's name and the time he would come. But Maureen has been more than helpful to me. She's been wonderful. She has reassured me that they don't care about my housekeeping and that they care about the structure.

They asked me what my desires were, what I was looking at doing, and the status of my property. They helped me do some budgeting a little bit, and the products I need to look at. It's been fairly pleasant and informative. I'm working with Veruschka and she's very positive and upbeat. She's easy and good to work with. If I ask her questions, she's very forthcoming, and the ones that she can’t answer, she'll get back to me very quickly. I'm happy with the timeline we're on, and we appear to keep moving forward and that's good enough for me. Working with AAG is a neat way for me to get equity out without losing my property rights.

I'm happy with the way AAG walked me through the procedure. Counseling covered the bases, and the reps were very professional and able to answer any of the questions I brought up. They were competent people and I felt comfortable in the process.

Christian is very nice, and the process is going very well, really smooth. Getting an appraisal was the hardest part of the process and takes the longest. I just paid for my appraisal. It was right before Thanksgiving, so Christian said it might be hard to get anyone for a few days, but he would get back to me. I'd like to get the appraisal done with then I'll be satisfied that I qualify and that it's going to go on and happen.

I'm working with Tracy and she has been doing a good job for me. The process has all been smooth and easy to do.

American Advisors Group has done everything, from talking in person to counseling. So far, so good. Laura, the rep, has been awesome and dedicated. Today, I called and she immediately got on it and my questions were answered.

I liked American Advisors Group's reliability. Also, everybody has been fabulous.

Chris, American Advisors Group's rep is doing a good job. He has handled everything for me. We finished all the paperwork. Next thing we got to do is wait for the appraisal.

They are really terrific. The agent we spoke with was Terry. He wasn’t pushy and he just explained things. It was a very wonderful experience.

I like the process with AAG. The guy that I talked to has been upfront with everything.

My situation has changed, but AAG has been wonderful and very responsive. If I had a question that I needed answering, they were very responsive to it in such a way that was very professional, but understanding, and tried to make sure that everything that they said to me was understood. The lady that I've been dealing with is Jen and she has been excellent. She kept in touch with me. I couldn't have asked for better service from anyone.

I spent a thousand dollars to find out they were going to steal my house. Vacant lots are selling for $1.5m and my lot with a 4500 sq ft house is only worth $1.3m and they won’t give me any cash out. We just don’t have to make any payments.(?) They won’t show me the appraisal I paid for either.

The rep helped us get through the process. We did it online so we didn’t have to deal with a whole lot of trouble. It was really nice. She made me know that I could tell her anytime if I had any other questions. The guy that came and did the appraisal was good and really nice. I was expecting the rate that came up, and so it was good. Everything went well. It couldn't have been any better.

The rep was wonderful. She was patient and very easy to work with and talk to. She gave me all the best information. She answered all my questions with no hesitation. She did a good job on guiding me through this process because it has scared me and I almost backed out, but I'm still good. I've been talking to my brother and sister-in-law about AAG and they're thinking about doing it too next year.

I'm extremely comfortable working with AAG. They're available when I need help and they answer all the questions that I have. I called their agent David and he got back with us. We got the necessary forms and he went over them, let us sign them, took the information and we're continuing to go forward. He's a tremendous person to work with. I'm satisfied with the way the process is going and I'm perfectly happy with my experience. It's just the way I'd want to be treated when I go to someone for a service. AAG did everything I expected.

I already had a reverse mortgage before and this one with AAG was a disaster. I called and got Jonathan, a person in Georgia. He didn't even ask me that many questions and then, he had this notary come out with all this paperwork. It was closing work. When I called Jonathan back on Monday, he said that it was an application. But it was not. Also, he said it was a fixed rate, which I wanted, but the paperwork said it was a variable rate. I can read English and understand. I have two college degrees and that was the most incompetent deal I've ever been in in my life. The person who came out here was incompetent. It was a horrible experience with AAG and hopefully, I got that loan canceled. I would never recommend AAG to anybody.

The reverse mortgage process with AAG has been good. We've looked over the paperwork but we'll find out more once we get to discuss it with the agent. It's rescheduled for next month and we're looking forward to speaking to him as well as going through the packet with him to see if it's something that we wanna do.

We just signed the application with AAG and it has been great. Alex, the rep, is doing a wonderful job and he is very informative.

Allan, the loan officer, is very good and informative. He seemed to be an honest guy so I figured I'd go with him. The process is still ongoing but we’ve got all the paperwork and interview with counseling done. Everybody wants to make sure you understand what's going on. I would recommend AAG to a friend because it's been good so far.

I had a wonderful experience with the agent at AAG and she has been great. I'm going to do the counseling next Monday but I got all the paperwork today. I had some questions and they said that it was a great one. They answered that so I know what’s going on. I’ll be 90 this year and working with AAG is gonna allow me to stay in my house longer.

I've made contact with AAG and gone through an initial kind of interview. I did my counseling session for the refinance and now, I have gathered together information for my meeting tomorrow to put the application in. So far, the experience has been very good.

Brandy, the rep from AAG, is doing a good job. She's very personable, understanding and helpful.

Everything was very easily explained by the rep but we’re still waiting to do counseling and decide whether we’re gonna do this whole thing or not. We need to make sure it's what we want exactly. But so far, AAG has been good.

When I was looking online for somebody to contact when I was wanting to learn more, AAG was listed very high. The reputation is there, so I didn't hesitate to call them. We're only starting with the process. I've asked the rep to not rush this because we're having work done in the house right now, and I'm not ready for an appraisal. The rep was no pressure, which is super important to me. I've walked away from veterans loans just because they had to go 90 miles an hour and pressure and not give you time to think or plan. I've been quite happy with the attitudes that AAG had and the way they've handled this.

I was interested in a reverse mortgage, and AAG had the highest profile as far as the television ads and Better Business Bureau rating. On my initial contact with them, they did a good job. In relationship to COVID, my business was shut down when it started in March of 2020, and they want verifiable income. I've turned in my taxes. I'm not going to have verifiable income because the business was shut down, but they're not taking that into account.

I did a lot of my own research ahead of time. I had to take the advisory seminar from the government that is required for a reverse loan. There was the whole process there that taught me what it was all about. Then the gentleman that became my personal contact was extremely good about describing everything. He's in contact with me at least a couple of times a week. He calls to ask me for information or to inform me. I explained at the beginning exactly what I was looking for and he came up with a plan that fit perfectly. Since I was having trouble with my computer, he worked his way around with the snail mail and he did a great job. Overall, AAG has been very helpful so far and I have no complaints.

When I talked to the agent, Bonnie sounded a little bit more versed on what all was involved and the considerations that needed to be made before making a decision. One of the things that I missed, and I thought that I had everything covered, was the potential of what it could do for a person as far as if a spouse dies, it could add potentially as a life insurance policy. The other part of this was it could potentially protect against if real estate prices were to crash. Although I don't see that with the socio-economic demand for housing, but if it were to happen, then AAG could get that little extra benefit as well. The number one consideration is if we were to do it, then, we don't have to pay it back. But we didn't think about the benefit of it acting as a proxy life insurance policy or for the other thing I mentioned, which is the temporary devaluation of the home.

The loan officer at AAG, James, talked to me a lot on the phone. He was very nice and kind at explaining my questions. So far, it sounds good. I like his compassion and he really cares about us. It's like talking to a friend now. He talks about his little three-year-old girl. I told him about our little grandchildren in Okinawa. He called me the other day to tell me something and we talked for 15 minutes before we got to business. I just love him. He made us feel that we're doing the right thing. We also talked to the counselor and the counselor also gave me the numbers to call for elderly help. The notary came out and had us sign the application. We loved her.

The overall process for applying for a reverse mortgage from AAG was very straightforward. My agent was very explicit in providing me with all of the necessary information, and gave me a lot of understanding of the process. I had undergone the counseling through a third party surrogate, and lt was clear to me l was doing the right thing. I got to the point of scheduling an appraisal on my house, and paid $200 towards the fee. The next day I had something come up in my personal life that made the reverse mortgage no longer a possibility. I called my agent to tell him l needed to stop the process due to a life changing situation. He understood, but told me I forfeited the appraisal fee, even though I did not receive it. So when Tom Selleck tells you to trust AAG, forget about it. They tell you that you have the option of canceling any time, but l found out how untrustworthy they are.

I needed a reverse mortgage and I got AAG. They told me everything I needed to know. I did the interview and I already knew everything that was told me there so that was $145 down the drain, but I guess I had to do that. Other than that, they seem to be doing pretty good. Now I’m waiting for the loan officer to call me back to get somebody to come out and appraise the home. It's going slow. But it is what it is. If I get the loan, it'll be nice. Free up some money.

Everything that I checked up on AAG seemed to be legitimate. They totally explained what a reverse mortgage is and it seemed to be the way I needed to go. The rep let us know what was going to go on. We felt comfortable working with her. She also said we had to have the class, it’s either the state or the government requires it for doing a reverse mortgage and we set that up. Yesterday, a gentleman came by and we signed all the papers to get everything going. We're just waiting for her to set up for an appraisal, and then we'll see how everything works out from there. Regarding the classes, they explained everything, what the rules were and what the government expected. They were very informational.

I contacted several companies and I had the best experience with the person that I talked to at AAG. He was very professional and knowledgeable. AAG has performed very well. Everything's fine right now. But I was a little surprised at how long the process takes and disappointed in the amount of the fee.

AAG is so intricate. Two and a half hours on the phone one time and one hour another time, and you go from one person to the next and it goes on and on. You get tired and want to quit. Somebody with a little bit of intelligence could make this thing a lot simpler. Right now, it's so convoluted and crazy that I almost told AAG to stop and then, I told them to continue. Stephen, the rep, was the one who straightened it out for me, which made us feel a lot better. I got the certification and the booklet that AAG sent with 30 pages. But I’d have to get a master's degree in finance and banking to understand that and I don't know why they even bothered to send it.

We talked to Mario with AAG and he explained the different options we have and advantages we have to it. He was very inquisitive and compassionate. We had issues with some of the things we had to do on the computer. With us being in our upper 70s, we're not that computer savvy. We called him back and he helped us through it. He was cordial, very professional and easy to talk to. He was very patient with us and we enjoyed talking to him. Every time we had a question, we could give him a call and he got right back to us. He told us what the next step was and what to expect. He was very helpful to us. We know we're right going along the way.

AAG seemed to have a very good layout of how everything was supposed to go. We went with them and we've had a very good experience with them so far. Our rep is very polite, helpful, and willing to answer any of the questions that we have.

My contact with AAG has been extremely informative and helpful. My paperwork is completed and I'm just waiting on the appraisal.

AAG did a terrific job. They sent me to a counselor who did a terrific job as well. My loan officer is professional but he has a sense of humor. He was very easy to work with and it was an excellent experience. His personality and knowledge stood out about him. Typically, I ask him if I have questions and there was one question that he wasn't sure of but he got back to me with that answer. I had made up my mind before I contacted AAG. I had a few questions and they were able to answer them. Now, I feel more than comfortable going ahead with this. They performed very well.

My rep has been excellent to work with. AAG has been in constant contact with me and they let me know what's going on and update the portal site.

We started the process with AAG a couple of weeks ago and we gotta come up with all these documents. The rep was good and willing to answer all the questions.

The rep from American Advisors Group has real knowledge of what she does and I’m well-pleased with the process so far. AAG has been good.

The lady I'm working with at AAG is terrific. She’s knowledgeable and knows that you’re in a priority situation. So, she tries to give you a quick response. Everything is finalized, except me getting my certificate. She said she couldn't do anything further until I get my certificate and they're not calling me until the 19th. I need it done quickly but a part of it is my fault because I didn't want to pay $200 to get a certificate when I could get one for free. So, that's what I'm waiting for. But I don't have a problem with the lady and the only thing I'm concerned about is possibly losing my house with a reverse mortgage. My house is worth a whole lot more than what I'm getting out of it in the reverse mortgage and I would hate to lose it for any reason. And in Florida, a lot of people lost their houses because of the things beyond their control, like acts of God so, I worry about stuff like that.

I was going with another company but I didn't like what the rep was coming up with and I disagreed with it. So I called AAG and talked to Joseph. I felt comfortable with Joseph than the other gentlemen. I was impressed that Joseph was patient, and he listened. I was in control, and he was not trying to force anything upon me. He said, "It's your decision. And whatever you decide is fine. If you decide to go with us, it's fine." He was friendly and very pleasant. I like talking to him. He didn't bug me like the other one bugged me.

John has been so helpful in explaining things. He takes his time and makes sure I understand. So far, I feel confident in AAG. From the first phone call, it's all been good. John has been patient and understanding. He goes through things very slowly. It's not like he's trying to sell me something. He was like a friend or a family member. He helped me do everything I needed to do. I couldn't ask for anything any better so far. Everything's been great.

I found AAG's rep to be knowledgeable, helpful, responsive. I'm happy with them and I don't have any issues.

My experience with the reverse mortgage was a nightmare. I was in the process of buying my own insurance and they bullied me into signing up. They shouldn’t do that. They said I could not back out. I'm a single woman and I’m 81 years old. I shouldn't have to be bullied into anything.

The rep was very nice and helpful. I was impressed with his knowledge, friendliness and courtesy. He was able to answer every question I asked and explained everything very well. The only problem I have is with the government being slow. American Advisors Group has done right what they said they were gonna do when they said they were going to do it. But with the government, it's two steps forward, one step back.

I had already done some research on exactly what a reverse mortgage was and we also had to take a counseling session with the financial service to make sure we understood what it was. But it was good to have somebody walk us through it. Because even I was familiar, other people get into it without understanding what it is. Carrie has been great. She's a good representative and very helpful. Everything has been timely with AAG. I got a call from the appraiser yesterday so that was on schedule.

We're still working with the rep from American Advisors Group. He’s very knowledgeable and sends me to the right people. The only problem we're having is getting documents to them because they only use PDF files and we send them out sometimes in different kinds of files. But other than that, we have a very good working relationship.

We've done the HECM counseling and it was worthwhile. The AAG rep that I dealt with was not very seasoned in her job. A lot of mistakes have been made and there have been some issues with follow-up. She told us some stuff that was incorrect. We knew after reading some other information and through counseling that what she told us was incorrect. So we challenged her and she came back a couple of days later and admitted she was incorrect. She doesn't cross her t's and dot her i's because she sent our paperwork for us to sign so that we can move on to the appraisal process, but our names were listed incorrectly. That was on Monday and we're just now getting the new documents to sign. So we're even further behind on getting this process rolling. She's been kind. But it'd be helpful when you have somebody new to have a supervisor directly supervise that person.

When I started talking to AAG and working with them, they were awesome people. My loan officer has been helping me all the way through this process and trying to get everything done. He is awesome. I've had a very good experience with AAG. They have been very helpful. I would highly recommend them to anyone that needs to have a reverse mortgage.

I'm going through the process now and the rep is doing his job. I also took a class and they explained about the reverse mortgage and what it's for and how it works.

Jamelia was straightforward and she wasn't trying to push anything over on me. Their competitors offered me the night and the day to go with them. But she didn't offer me anything like that. Right now, I'm waiting for the appraisal. AAG notified them on Friday, and I'm waiting for them to call. Overall, I like AAG's product. There's no service charge. The last two mortgages I had, the companies had 4,000 plus service charges on them.

Scott worked with me, but he worked a lot with my son, Ken, because Ken seemed to understand it better than I did. We got the counseling and the lady came and I signed my name about 50 times. I didn't take this decision lightly. But so far, it's okay with me. The process has been slow-going. A couple of times AAG called Ken back and told him they had to do things over. Then they got it straight. But I have no idea when it will close or when the money will come through.

I was going to try with AAG about a year and a half ago, but they had to have a cosigner. Now, they don't have to have a cosigner. So, I read the credentials and qualifications and decided to call. The AAG rep I worked with was all right. But he forgot to tell me about the consultants needing his website address. I had to make an extra phone call, but it only took a minute.

The rep was very professional and knew what he was doing. He knew what he was talking about as well as his product and got the information out to me right away.

I talked to Carrie from AAG over the phone and she was friendly.

They were very professional and thorough on everything. They explained everything well. So we're pleased with them.

Their customer service team seemed to be really good. The process going through them seems to be doing okay. Yesterday, they came out and notarized my signing of the papers. The experience has been okay. Has a lot of fees that are expensive. But I've gotten good feedback from them.

The rep I worked with was really smart, easy to talk to and knew how to do everything. He's the best guy I ever talked to regarding mortgages. I'm real happy with AAG.

I dealt with the main representative of AAG. Then I did have a counseling session with Credit.org for the counseling session. I liked the person who did it. I've never done it before, but she explained it well. I really liked her. Her voice was very easy to hear. AAG has been great with me. This is probably the cleanest refinance I've ever gone through. It's really been really easy to deal with. I'd tell others to check them out because they were very explanatory. They explained things really well to me more than 10 times to make sure that I knew what it was and what I was getting into. So, I appreciated that.

The AAG rep I work with keeps in touch and answers all my questions.

They're a good company. The rep I worked with was fine.

The AAG representative has been excellent. I just finished the counseling the other day, and that went well and very professionally. My bank had said there's nothing they could do for me to help lower my house payment, so I went online and was looking. I was answering questions, and I hadn't even finished the questionnaire when AAG called. I talked to this woman and I felt better about everything.

AAG seemed to be the most responsive and the most professional as far as what their responses were and how they conducted providing the information. So far, I have complete confidence that they have provided me with the information that I needed, that they are stand-up, and that they will do what they say they're going to do.

Our experience with them has been wonderful. We're waiting for the notary to call us and everything's moving along very quickly. Janet's been awesome. I gave her a hard time at first. I just wanted information. Once we looked at it, I called her back and she has just been Johnny-on-the-spot.

I had to go through all those papers, get them signed and sent back. It's been hard. The process is very confusing and overwhelming. But Lindsey has been awesome. She talks me down when I have anxiety attacks. She has been right there for me if I need her. I can pick up the phone and call her and she is working with me every step of the way through the process.

Raymond was very helpful. He's keeping in contact with me. I hear from him just about every other day. And everybody else that's affiliated with AAG is very helpful, too. I'm satisfied with AAG.

I've got to cancel my counseling appointment because they expected some documentation from me and I didn't know they needed it until I was in Indiana and not anywhere near my house. I'm not sure why they need them. This is a telephone constant consultation and they want a photo ID. But it's moving along. They've got a nice sales rep and we get along. Also, I don't have a problem with their terms or the information they've provided.

My loan counselor was pretty helpful. She called me a handful of times and put me in touch with the counseling people that tell you all about the program. She was very responsive. I've had other loan companies that didn't even return my call.

I'm still working with AAG. It's a lot of paperwork, and I'm not very good with mine. However, the rep has been very helpful, and all of the problems that have occurred have been my own.

The loan officer was very thorough and professional, but the process seems to be a little slow. We're waiting for the appraisal. Apart from that, counseling went well and the lady I worked with was good.

AAG had us talk to a consumer company that explained the whole process to us then they went over everything. They quizzed us to make sure that we were listening to what the rep was saying and we got it all. We have an appraisal being done on Wednesday on our house, and we haven't completely signed the papers and see if we're even gonna be able to go through with it. However, we're pleased with what we've got so far.

I'm pleased with the way things have been going. The rep, Mike, has been very nice, and they're all considerate. Mike had a time getting somebody to come out and take the information they needed, then finally, the lady came this morning and took some stuff. She was very courteous and nice.

AAG knows what they're doing, and William, the loan officer that I've been dealing with, is clear evidence of that. I haven't received anything but wonderful attention from him, and he's been very attentive in explaining everything. However, it's taking more time than I would have imagined and I've had to expend a lot of money, including for the counseling. It’s been one thing after the other and it nearly depleted my savings trying to obtain this. They just charged me for the appraisal on Monday, and it's supposed to be done by the 27th at my convenience, but nobody's called me to schedule a time.

The representative was wonderful and the person who called me for counseling was good, but I don't know exactly what the abbreviation for all of the technical loan factors mean. Other than that, AAG was honest and told me everything. There wasn't any cover-up and I really liked that. I'm happy with the rates too. It’s inflating rapidly in value where I live and after I die, AAG will sell the house acreage for a good amount of money. It was very appropriate at this time. The only problem I have is, since I've decided to do a reverse mortgage, I have had several people trying to convince me to go with them instead of the first one I chose. It's difficult. I don't know how it got out. If I could change anything, I'd like to get it over with as soon as possible so I wouldn't have to worry with this anymore.

The process was easy, and the rep, Vanessa, was great. She's down to earth.

By law, we had to have some type of counseling to make sure that a reverse mortgage was the right move for us. AAG set us up with a counselor to help us make the decision and that was the biggest thing. We weren't familiar with this other than my brother having gone through his HECM mortgage. We were impressed with our loan officer's knowledge of this program, his explanations and narrative on what the benefits would be, making sure we got paperwork in the mail that explained things, and that we read through and understood. He's been very receptive to his interactions with us.

At first, I was a bit uncomfortable with the rep, because it almost seemed like she might have been new at it, but after the second call with her, she had everything more together then. However, everything seems to be moving slower than I expected. I turned in all the paperwork and signed everything already. I'm waiting for an appraiser to come out and I haven't heard anything in over a week now, not even a little email saying that it's in the works. Although the rep said it went to underwriting, I don't know how long underwriting takes and she didn't say either. Other than that, I'm up in the air. I don't know what's going on and nobody's called me. I narrowed down my options to AAG and ARLO, and AAG came across as a bit more professional, but I'm beginning to wonder if I should go with ARLO.

I didn't expect the experience to be so complicated and it took time. It's amazing all the information and stuff they need. But otherwise, I had no problems with the gentleman I worked with. He was nice.

We called AAG and were helped right away. The rep answered our questions and got us a quote right away. He was respectful and polite.

The rep I work with is very helpful. Whatever I needed, he got right on the case and did what I needed to get done. I hope AAG won't switch him until he's done with me. The lady that came over with the paperwork for the notary was very nice as well. The process has been really fast, so far, for what they're doing.

So far, working with AAG has been pretty comfortable. I'm now going into the next phase of coming down and signing the paperwork. Our loan officer, Dino, has been keeping up with everything. He calls and takes care of his business.

The progress with AAG has been pretty easy. I can't say that I'm not concerned or worried or thinking, “I've already spent about $800.” When you're talking about having a loan, it's because you want to pay off some debt, and not encounter more debt. You don't know if it's even going to happen. So, I certainly have concerns, but I am happy with the way it is, so far.

The woman that helps me is really nice. She answers the phone right away anytime I call her and answers any questions I have. But I'm a little disappointed that the process isn't going faster. The appraisal seems to be taking a while.

I shut down on AAG quickly, but I'm going to reopen for more information because I want to see what the whole ballgame is with this reverse mortgage. I had a September 1st appointment set up to talk to Marybeth. I spoke with Mark, too. I was supposed to set up a time where these two groups of people could meet with me and my wife on the phone to go over the reverse mortgage. At that time, my wife wasn't in favor but after I discussed with her what it's all about, she agreed to go along with it.

Working with AAG has been good. I've been talking with Andrew and he explained to me what was going on and had some people counsel me. It all sounds real good to me and I'm excited about getting started. He said he's gonna take me through the whole thing and that he will be with me every step of the way. Andrew treated me right. He was really courteous and real nice to me, so I'm thinking everything's gonna be all right. I would just like to get as much money from my house as I can.

The AAG rep was very informative and easy to talk to, and the process of the consultation took approximately 30 minutes. It was easy.

Angel was the rep I started with and she has helped me all along. She answered questions, told me what to expect, and went over everything there is to it. She's very knowledgeable and very thorough. Also, she repeats things a lot, which is good, because you miss a lot of things in conversations. AAG is what I expect them to be.

I felt very comfortable with the gentleman from AAG that responded to us when we were shopping around. He was so helpful, patient, and didn't talk too fast. Also, the telephone interview with the person that we needed to counsel with was extremely helpful. AAG gives an overwhelming amount of information to consider before anyone does this. It was a good match for us and it continues to be because we live in California and our equity has improved enough. We're delighted that we can do a reverse mortgage again and take care of the things that we need to do around the home now.

They've all been really helpful and the guy we're working with is always upbeat and great. He said we can call him anytime we want and he's been very great in giving us information when we ask. I'd recommend AAG to anybody who was asking.

They're good people and they're trying to do right. I don't have much of an education. I got a third-grade education, but they sat down and they explained everything to me. If I would die, how long the house can sit empty, it can't sit empty for more than 12 months or they would take it. They were really good about that. I had questions and they answered. There was a guy on the phone and he was explaining a lot of it to me. I then had the closing, I'm just waiting on an appraisal before they give me my money. They were supposed to have somebody out here a week ago to appraise my house but they said they were all busy. I'm completely satisfied with AAG if they hurry up and get this appraiser out here.

The rep I worked with was great. I was comfortable with him. I was impressed with his attitude and the way he talks and explains everything to you. He acts like a friend. You feel like you know him already. AAG is a good company to go with.

The people that I've talked to over the phone seemed to be okay. But we had another person that came to the house to fill out some documents. Didn't seem to quite know what was going on and that was irritating. That could have gone a lot smoother, but we got to it.

The loan officer was a very lovely lady. She explained to me what a reverse mortgage was gonna be and that will be the solution for me, because the payments are higher than what I get. She took the time to explain things. Then I had the counseling in Spanish. With the lady that came to sign the papers, in Spanish too.

The rep from AAG whom I worked with was excellent, very friendly, knowledgeable, caring, just a great person in general from what I've talked to her on the phone, and the emails that we've been going back and forth with. Any questions I have, she answers me the same day, so I don't have to wait. During a process like this, definitely, the quicker the better, especially when they're willing to sit with you and talk to you about it, "This is what we're doing. This is the process". So, that helps out a lot. She's been knowledgeable with the different people like the counsel that we had to get in touch with for the counseling session before we started all of this. It's just wonderful.

The AAG guy was really nice when I called. He was very nice and easy talking. All the good stuff when you talk to somebody, you feel them out and see how they are and I got a good sense of him. He understood everything that I had in mind. When he was talking about how they could help in that area, he was very informative with everything.

We're still working with AAG. We've had the mortgage and we're going for a refi on it and we're happy with what's going on. The rep we're working with has been doing a great job.

In talking to the different people, I felt more comfortable with AAG. I had on hand all the income documents and the counseling with reinforcement to what the loan agent had told me was good. The loan agent was very informative and very direct as far as telling me everything I needed to know to make a decision and keeping me apprised of anything that came up.

The rep was excellent. But I got confused looking at these things that she sent out here to me and then she told me I was gonna have to talk to somebody for an hour on counseling over the phone. I didn't quite understand everything that was going on in the process. I need to sit down and talk to somebody face to face, but the rep couldn't offer me anybody that could come out here and sit down with me on a one to one basis. AAG said it all had to be done on the phone.

I called three different companies and the first few guys sounded like they were trying to sell me a used car. Everything was super fast. But when I talked to Jason from AAG, he took all the time in the world to explain things. Nothing was a rush. He didn't take for granted that I knew anything. I really liked the way he dealt with me on the phone. I felt comfortable with him. If I had a problem, I would call him and he’d tell me what to do. He didn't leave me hanging. So far, the process has been real easy. There's no stress at all.

AAG was the very best and I decided to do a reverse mortgage with them. The agent that worked with me, Simon, was wonderful and told me all about it. She would call me and planned out things about this and that. We went through the counseling part of it then the gentleman called and told us all about it, asked us a lot of questions, and wanted to make sure we understood what we were doing. It's been a super deal, which is better than I expected.

I've had a gazillion people contact me about a reverse mortgage and AAG was the first one that really sounded like I wanted to do business with. So far, everything's been pretty good with them. There was a lot of paperwork that I had to go through and since I'm not on a computer, everything had to be sent to them and vice versa. That slowed the process up a little bit and some of the stuff was duplicate and triplicate of what you really needed. But if you got to have that stuff, you got to have that stuff.

It's been almost a week and I don't know what's going on. I have not heard anything about my appraisal and I've already paid for that. American Advisors Group was supposed to be a reputable place but I'm not very happy with them right now. If I don't hear anything by tomorrow, I'm going to opt out of this and get my money back because this is ridiculous. I'm out almost $700 and I still haven't gotten the loan.

So far, I'm happy with the process. I'm getting more than I went into it looking for. Joe, the loan officer, has been a godsend. He’s like the big brother. I would highly recommend AAG.

They were great at communication and all the details. Everything's fine with my experience with them.

I'm pleased with everything and I greatly appreciate it as a support factor for senior citizens. Sometimes, you wonder how something is going to work out but I'm confident with this.

I started the process at the end of July and the projected closing date is in October, which seems like it's entirely too long because other places advertising on TV and radio say two weeks. But other than that, I'm satisfied so far with my experience.

The rep we work with has been real helpful. She answers my questions, she’s quick to get back, and she doesn’t mind repeating herself. The process is sometimes a little confusing and overwhelming if you're not used to doing DocuSign or eSign or that sort of thing but we've muddled through it and we are okay.

I wasn’t expecting the expense of everything that they're gonna do, like the inspection of the house. But I just talked to a rep, Mark, about the inspection. He called and we came to an agreement that they're gonna incorporate half of it into the loan and I’ll pay the other half. Everything has been going pretty good so far.

Their rep Shannon was a very positive person. She was upfront, knowledgeable and personable. She got all the information that I need across. Any question I asked, she answered before asked. I also talked to William with counselling. They're right to the point and everything was good.

I'm pretty comfortable working with AAG so far. They answer the phone. Give them time and see what you think.

AAG has done wonderfully. Their rep Marcia has helped with every little detail. All I have to do is call her and she's right on top of it and calls me back. I don't have to wait on a phone call.

So far things have been good with AAG. But, they overload everybody with information.

I talked with the AAG agent in New York and we got everything rolling. I really appreciate him. He's friendly, and he explained everything to me. I really appreciate his attitude and how he tried to help me and how he explained to me what a reverse mortgage means. He didn't try to push anything on me and left the decision up to me. He is one of the best. I'm very satisfied with the way AAG worked with me.

I've been very pleased with AAG. They sent me a huge package of things to read and I have read said through 11 pages which said nothing about reverse mortgages. My rep Evan called back this morning to assure me that I was going to get something else in the mail by Friday that will say something about reverse mortgages. He's a very kind young salesman. I've been very satisfied with the communication. If you have no remaining family or heirs, use the money in your house for yourselves and your animals.

AAG looks like they have the best deal so far. We just executed some documents in DocuSign and we got the counseling finished. My rep Kaitlyn has been great but if AAG could give the reps more authority to give customers a better deal, that would be an improvement.

Thus far, I'm very pleased with AAG because we're in contact. If I have any questions that I failed to ask during the initial call, I'm pleased that I can call back and talk to a live person who can walk me through it very much. The rep I've been assigned to has been very helpful.

Everything has been really nice and easy so far with AAG. It’s one of the best routes to go.

So far, my experience with AAG has been good.

We started off pretty good with the AAG rep. She pulled the credit report. Then they sent over the information for me to sign and do the counseling. Then I've left five messages 'cause I had a few questions before I went forward, but I can't get a return phone call. I haven't heard back from anybody. I've given up. I've stopped calling. I figure after five messages, they don't wanna call me back, they probably don't wanna do business with me.

I was approved for the reverse mortgage where it doesn’t cost me to get it done through FFA and the rep is supposed to follow-up with me on it. There are things I don’t understand about it like credit reports but the experience with American Advisors Group has been good so far. They’re not pushing you but you’re getting questions asked that you don’t think about when you’re on the phone. When sit down and talk to someone, things come to mind and I’d rather do that. I like to talk in person to people. You get vibes and feelings whether it's the right thing to do or not.

The AAG rep was very helpful. I told him I was going to get a couple of bids and he gave me his numbers. I got the other person's numbers, we talked, and I went with AAG. I got good rates and terms. I just reviewed it with one of their specialists and I'm going to stay put with what I have. I don't need any more money out. I'm happy with what I have. Every time I called, AAG has been helpful, and they get somebody who can help me and I've had all my questions answered, whether I should refinance or not because they gave me the information. So, I'm pleased.

The rep was very forthcoming and full of information. I had to go to a little class thing and AAG did a summary of what's going on with it. People should go with them.

I was very happy with my rep at AAG. He was very understanding and he explained everything I didn't understand. I would recommend him highly to anybody. He was very easy to talk to in terms of getting what information I needed and I was very comfortable with him. Everything was right on and the information that he needed, I got.

AAG had a high rating with the Better Business Bureau. Plus, there was an article about the the best reverse mortgages and AAG was right up there. When I called them, I talked to Peter and he looked up our loan. He told me that we could refinance, get 18,000 cash, and a lower interest rate. He was great, he called back, and he kept track of everything. I didn't know how old he was but at that time, I felt like I was talking to a young slick guy on the way up. He was also very friendly and thoughtful when he called.

AAG's rep was extremely helpful. We are not 100% positive we're going with the program but we're going through the motions. Everything's been good and we're very satisfied.

We've had a wonderful experience with AAG. Their people have been very kind and understanding. They are very concerned and they are willing to work with us. Maureen is our rep and she is very nice. She's very considerate and she follows through on things. We're hoping things will go on through as there are glitches all the way along the road. Other than that, AAG is easy to work with and everything is fine.

I had a very deep concern about the closing costs and I tried to find out what that would be. It turned out to be about half of what AAG was asking. I was told that there were different activities involved to do the closing costs. I already sold one or two homes and have done several closing costs. I cannot see why there would be any drastic difference as there was. The closing cost could be 3, 4, $5,000. AAG's was a total of $14,000. $4,000 was the FHA or weather insurance that would be going on the policy. There was a little bit too much cost there so I decided not to go. That aside, AAG's customer service was very polite and informative. But I wouldn’t recommend AAG to somebody else.

Customer service did a really good job of explaining some of the things that I needed to do and needed to consider. They answered all my questions and they asked me a lot of questions. We exchanged information back and forth several times. Laura was the lady that I dealt with from the beginning. She did her job very well and she offered me some guideline work. The only thing was there was an awful lot of paperwork.

The representative was very communicative, friendly, and kind. I'm really busy and if I don't call him when he asked me to, he calls me. He's good about following up.

Everything's been going pretty good until just this week. AAG said that an appraiser would come on approximately the 19th but he didn't. I talked to the guy that’s working with me and he said he'd try to find out. I sent him another email today asking if he had heard anything because this is my third day to wait. I've got other things I could and should be doing so I'm not really happy. But I want to get this done, so I'm sitting here, waiting. I understand that right now, there's a lot of people selling and doing things with their homes, and the appraisers are backed up.

I'm pleased with AAG so far. It's taken a long time, but we're getting there. The lady I worked with, Angela, was an asset to AAG.

We've had our counseling time, and that went quite well. The AAG rep seemed to know what she was talking about. She answered all of our questions, no matter how stupid they seemed to be at the time. We're not numbers people, so when it came to a large group of numbers, we wanted to find out exactly what those numbers meant. She explained all of that to us. For now, we're quite satisfied.

I'm comfortable with AAG. They have done well. Mike, my rep, has been good.

I really like my loan officer, Kyle. I ask a lot of questions and he had been so good that he did not tell me anything that I did not already know or that I hadn't already discussed. He's been great as far as explaining everything thoroughly. Normally, I hear from him after each thing that happens, like the counseling. I did all my signing with a notary on Saturday and he may not have called me because he may not have it back yet.

I've had a reverse mortgage before and decided it was time to go with a Jumbo reverse mortgage. I had somebody that was gonna help me with it but because of the COVID, she wasn't able to come to my home. I was disappointed with that, so I decided to look for someone else. I've watched AAG's ads almost every day, so I decided, “Okay, let's go with AAG.” Someone said that they would come to my home. They live close to where I live, so it was very convenient.

AAG works with you. I've been with them for five years now. My experience was good and it's the reason I refinanced with them. The money came in right.

AAG forwarded a packet and a DVD and I reviewed that. I also did some online research and spoke to some of their reps, live. Tony, based in the Kennesaw office, was excellent. We're still in the processes of things and still making decisions, but so far, so good. AAG performed their service well. At first, before they even sent the packet, they were calling, leaving messages, and it was annoying. However, once things got more focused and we got an individual that we were speaking with, it was an a lot better experience.

I'm happy with the rep, Bill. I enjoyed working with him. He seemed to do better than the downtown office because I would get this stuff on email saying, "Why haven't you done this?" I call him, and it's already been done. He's been very good in clearing the way through all this morass of fee and signings.

American Advisors Group has been absolutely wonderful and it was a pleasure to talking with them. You don't understand so much of the process when you don't do this kind of stuff. There are so many different fees for this and that so you end up asking what that is for. That gets frustrating. You want to make sure that you're dealing with a loan advisor that's going to be patient with you and give you the information that you need in order to make a proper decision. It's hard on both sides because it's something that AAG deals with all the time and I don't so I would like things explained to me and I frustrate people. The loan advisor tried to explain things to me. She has a very strong personality type but she's okay.

I already had my counseling and signed a bunch of papers. I’m waiting for AAG to call me now. So far, so good.

I love my representative, Angel. She was very sweet and helpful in working with me. So far, the process has been good. I'm having a hard time getting my stuff together and getting the paperwork was a little bit stressful. But I'm getting there.

I did the initial phone call, and they've called back, and we've had that meeting to make sure that my mother-in-law knows what was going on. So it's been real good. They made everything very convenient for me to have the phone call with my mother-in-law at her house at the time scheduled that I could be there with her. The process has gone quickly.

AAG sent me through a debt counseling service and it greatly helped me understand the different aspects of the loan. It was very helpful and thought-provoking. I really appreciated it. The person I'm dealing with at AA&G has been tremendous in giving me information and helping me and guiding me through this process. She knows my age and I appreciate her taking time to understand that I stumble around my words. She's been so patient and kind. She has been wonderful throughout this whole process.

My rep is Cindy and she's been excellent. She was pleasant and on time. She was very knowledgeable and told me everything I needed to know. She also answered all my questions. Everything was done very well. Cindy handled it very well. AAG has been a very good company to work with. I would recommend them to anybody else who's looking to do a reverse mortgage.

We haven't finished the process with AAG yet but so far, it's been fine. They haven't badgered me and they've called at appropriate times. We are going to call them today to try and finalize the whole process.

I appreciated the knowledge that I got from Michael, the gentleman who was helping me. All the information I've gotten that I need to do has been very helpful. It's been explained to me step, after step, after step, what's going to happen in the future. That's helped me a lot. I'm a rather organized person so I like to know what's coming. He has been extremely kind and I've enjoyed talking with him. I like his honesty and straightforwardness. So far, the experience with AAG has been rather painless. There could be less stuff in the mail though.

AAG has done a great job so far and I'd tell others about them. The rep is very thorough.

I own the house and wanted to make an investment and move forward with it. I'm still working with AAG and the rep has been straightforward.

My experience with the rep was nothing but total excellence. They said somebody is going to be calling and doing a home appraisal. Hopefully, they'll be calling in a few days.

I have limited income, and getting a reverse mortgage would take care of some bills and make me have more income. I signed up with American Advisors Group, and their customer care has been very good.

My experience with my loan officer was good till the end then I found out she had lied to me and manipulated me. She told me that government guidelines say that they couldn't have a full blown appraisal on my home. Part of the reason we were doing the reverse mortgage was to get a little cash out so I could take my wife to where she was born and came over when she was five. The appraisal on the home had a lot to do with that because the more it was worth, the more we got out.

The rep explained everything that needed explaining and answered all my questions. I'm still anxious how the application’s going though. I expected to hear from AAG last week but I didn't. But I would recommend that others start with AAG, at least. I did some research and ratings were pretty high.

The rep was terrific. It was marvelous experience and I highly recommend AAG to anyone.