American Advisors Group (AAG) Reviews

The AAG loan officer whose name is Mike has been great. This other person they fixed on me is driving me insane. Somebody could have informed us that this is more trouble than taking a loan out from the bank. I still feel comfortable working with Mike. It's just I don't know where this other person came from and he wants to know everything about me from the day I was born and I said, "It was easier to take a loan out from the bank than it is to be doing this, so far."

The rep is very good. He doesn't hesitate to tell you what he needs and why he needs it. The thing that aggravates me is I paid my house payments on time, yet they want me to go back and show receipts for 24 months. I don't have them. I clean my stuff out every year. I'm going back and trying to see which ones I can find.

I liked the simplicity of the process. From day one, I knew what the fees would be in the neighborhood of. Just the standard appraisal fees. American Advisors Group gave me a list and I called all the numbers. And I found one that offered 50% off of the appraisal fees. So, they gave me all the information that I would have needed to make a decision without me even asking. It was laid out.

American Advisors Group is reputable and I like Tom Selleck. I was surprised and relieved that it's not the same as it used to be. Brett answered all my questions, canceled all my fears. We're almost done. We signed the notary papers today. If you can, do it.

So far, my experience with AAG has been pretty good.

The process was very complicated because we're not used to refinancing. But the rep we worked with, Kay, was very patient. He knew exactly what he was talking about and he was very articulate. He tried very hard to explain to me what it meant to have a reverse mortgage. I was appreciative of that. He explained things over and over again because I kept asking the same questions. That was very good. If it had been somebody a little more abrupt, I would have gone to the next company.

AAG's reps were friendly. They answered my questions and seemed to get things done. It was good to find out some stuff about the reverse mortgage through the counseling that they gave and it gave you different options.

So far, my experience with AAG has been excellent. They've been so helpful and just moving the process along in a timely manner. The rep kept me informed of the process and explained all the interest rates to me in simplistic terms. He kept me posted on things that were happening or to be expected to come and papers to be signed.

The rep I worked with was nice. She called me yesterday. She said I need to get to her a copy of my driver's license, Social Security card, home insurance declaration, mortgage statement and bank statement. I told her I would.

I had a good experience with AAG. They were professional. They don't try to force you to do anything. They just give you everything and tell you how it is.

I've been having a good experience with American Advisors Group. The rep has been very courteous, informative, and professional.

The AAG agent I worked with was very good. He explained everything and he returned calls quickly. He was responsible. I would recommend them.

AAG wanted me to do all kinds of stuff and send them all kinds of papers, Social Security information, and the house information, and whether or not it had insurance. There was a good list, and I thought, "Well, maybe this is the right person." Frank, the rep, was just gonna sit there at the desk and do nothing while I do all the work. That makes him pretty darn smart, so I stayed with him. Overall, AAG treated me very decently as an adult. There's been a bit of humor in there. I'm very satisfied with the experience.

The rep, Jay, gets back to me really fast, and we're almost done with process. We just need an appraisal. Everything's been good, and I'd recommend American Advisors Group.

The communication with AAG has been good and I'm supposed to get the guy to come over today to do an inspection.

They were good. I liked everything they did. Their rep treated me like I was a person and listened to what I had to say. Every question I had, they answered and just pretty much the way I wanted to hear.

My experience with them went pretty well.

Suzy is my rep from AAG and she is very nice and lots of fun to talk to. But AAG is a greedy company. Give me the money first and then you get this. When I had to have a talk with a woman, she was explaining to me everything that I'm gonna be going through. She then said I was gonna have to pay for someone to come out and look over the house and make sure that it's what we say it is. I'm frustrated. I'm at the end of my rope here and they are gonna piss me off. They called me this morning telling me that I have to send them my husband's death certificate. But the house is not in his name and he's got nothing to do with it. The rep said, "Three papers and notary is gonna come."

I called the number and AAG got back with me right away. I told them what I wanted and they worked on it. I’m almost done with the program. AAG is very easy to work with.

The loan counselor went step-by-step with me and explained to me how the process works. I didn't know anything about it but he answered all my questions. He helped me understand what I was getting into and that it was unlike anything that I already had done before. He told me about another representative that will be carrying me because he can't do everything. I felt a little let down because he won't be firsthand carrying me on now.

The first thing we did was counseling and the lady that I dealt with was very helpful. The appraiser came last Wednesday, and the representative that I've been working with at AAG called me yesterday and said that they were still waiting on him to turn in the appraisal, and then we'd go from there. But so far, everything's been great.

American Advisors Group's rep was willing to go step by step and explain, taking in consideration that this was all new information for me. He encouraged me to ask questions, and to phone if I thought of anything else, and just kept in touch with me.

Anthony, the rep from AAG, was great and the turnaround time was good. It wasn’t very long.

The experience with AAG has been good and they are very nice people. The communication with the rep was immediate. He was efficient, knowledgeable, helpful, and there if I need him for any silly question.

The whole experience with AAG was fantastic. Our representative, Gina, was absolutely fantastic. The rate could have been a little bit lower, but it was pretty much what I would expect.

We're very happy with AAG's service and what's going on. Their rep, Jared, was extremely accommodating, very informative and very patient. Everything went very easily. I was very pleased with the follow-up and the professionalism.

AAG is a very reputable company. I had applied for a reverse mortgage and was almost ready to close it with another company when they suddenly ceased doing origination loans. They're just going to service loans. I had all of this stuff done and had to go back to the drawing table, which wound me up with AAG. However, the guy that I work with at AAG isn't very responsive. I asked him a couple days ago to call me but he hasn't. I left a message on his voicemail as to why I want to have the call but still haven't heard from him.

The rep I worked with at AAG was good. Some of the stuff, Rob had explained to me, but it made some other things clearer.

The reps were excellent. They explained everything well, which made me understand what was going to happen. We did the counseling online, and the lady was very nice. She explained everything very well too. We've received 30 phone calls from AAG the last month. It was for different things that we had to send in. Some of it, we didn't have and we had to get copies of. We got all that done finally, and the appraiser has been here. A date for the closing has been set.

Jason is awesome. He is smart. He is responsive. He kept us in the loop. There was no such thing as a stupid question. He was delightful and everything went so smoothly. I can't say enough about him. The application process with AAG was painless. They had a mobile notary come to my home for closing. I highly recommend AAG and particularly, Jason.

AAG has been wonderful and everything went very smoothly with them. It took a month to finish the process with them and that was because of the holidays. But I'm sure it wouldn't have taken that long if it hadn't been for the holidays. Also, our loan officer answered. Bless her heart, she went home for the holidays, and she said she still had her phone with her. So, if I had any questions, I just texted her and she answered. Other than that, the rate could have been lower but it was fine and if working with them is something that would help anyone, I would highly recommend them.

I checked a few online reviews and Better Business reviews, and American Advisors seemed like they were rated very favorably. The person that contacted me was very helpful in answering any of my questions that I had and went into details about what the process was and explained the whole thing to me satisfactorily, so it made sense to try to do it.

The communication from AAG has been good. The application process was pretty smooth and they would do everything through the computers.

My experience with them was okay. Customer service was as good as you could get. They worked with us in every way they could. They handled the process very well.

It was a very smooth process with AAG. They were spot on with questions and concerns because the reverse mortgage was a new product to me and my daughters. They were very helpful and clear on the process.

My experience with them went very well. The sales rep I have is kind of aggressive but he doesn't push it. Their reps are very knowledgeable.

I looked into different companies that offered reverse mortgages. I saw an article that listed AAG as the top one that offered them in the nation. I wanted someone trustworthy and reliable, and a few articles seemed to indicate that they were okay. Then, they made a complicated process very simple for me.

Try American Advisors Group and you might like it because of the benefit that it offers. They went over everything that might have benefited me in assuming a reverse mortgage and all the benefits of having a reverse mortgage. I'm well satisfied with the information that I've gotten. The money goes back into my pocket, when I look at it. So, it has its advantages.

My mom is 80 years old and I'm trying to renovate some stuff to make it easier for her to get around the house. The house needs a little work. I did a reverse mortgage with AAG and Wayne is my loan officer. The appraisal has been done. I talked to Wayne yesterday and he said that they just got the appraisal back and that he was waiting to review all this. The appraisal office told me they had some work that needed to be done. On the whole, communication has been good. But things are taking a long time. It's been about a month. Wayne told us that it would probably be finished and we'll have the check before Christmas.

I spoke with a rep and his speech was phenomenal over the telephone. I never had to say, "What or huh? Can you do that again?" He was the best person I've ever spoken to about things. He was loud, clear, and very understandable. I've got his cellphone number so I can text him. He always gets back to me within 24 hours. I'm just tickled to death with AAG.