American Advisors Group (AAG) Reviews

The agent for this company (Gayle **) was wonderful to deal with. She was there each step of the way. She was careful to explain things in an easily understood way and was reassuring and helpful about paperwork and documents needed. She phoned and e-mailed at junctures and each correspondence was helpful and reassuring about the process.

I was fully advised on the details of a Reverse Mortgage and how it would be helpful to me. The process was thorough, and timely in moving from step to step. The personnel were pleasant and helpful... comfortable to deal with. I would recommend AAG to others.

I am very happy with the outcome of my reverse mortgage. My loan officer, Michael **, was extremely helpful in answering any questions/concerns I had and very prompt in returning phone calls. He continually kept me apprised of the progress of the loan from beginning to end. I would highly recommend him and American Advisors Group.

We were able to contact AAG easily and got ball rolling that day. We were kept abreast of all aspects of the process. Only problem was not getting a list of needed documents so had to do that part piecemeal which took longer than normal. Still, worked out well and received funds. Began process in early June and had funds at end of August. It was worth the effort and appreciated Ms. ** assistance.

My primary problem was lack of communication with the person named Michelle who was in charge of processing the loan. She gave me a phone number which she insisted would reach her directly but which was always attached directly either to a fax machine or computer not to a person. Additionally, I was asked repeatedly for duplicate copies of information such as income proof, SSA information, bank records which always seemed to get 'lost". Had it not been for the work of Ms. ** and her boss this loan would still be lost in processing. Lastly, there was a serious difference in the initial sum of money suggested I would receive the first yr and what I received even though the appraisal was higher than first estimated.

My advisor was very knowledgeable and if had to find out the answer to a question he was not sure of he would take the time to find it and call me back with the answer. He would always return my calls and was very friendly. I am very satisfied with my experience dealing with AAG.

Customer service was extremely very professional especially Shaunee **, want to really thank her for her help throughout all the process. She was very thorough explaining all the steps and always updating us on the status of our application. We did have an overall excellent experience with AAG in our reverse mortgage loan.

I got what I wanted - no more mortgage payments, but the process was daunting. I started out the first week of June and just finished up the first week of October. There was a definite breakdown in communication several times. I was told no more mortgage payments in August, but when I kept checking my mortgage acct, it wasn't changing to 0. My payment for Sept. was due. When I called my loan officer, he said the underwriters had pulled the loan, but he did not inform me. The signing had to be done over & he told me that I would not be charged for a resign since what happened wasn't my fault.

The entire team was informative, courteous, and knowledgeable in every area of my concerns. During the past year or so, I have had some doubts about Reverse Mortgages. I chose Adjustable, rather than Fixed Sum. That works best for me. I now have a better cash flow.

We received prompt and professional service from AAG as soon as we contacted them about our interest in doing a reverse mortgage. All contact was personal and informative and we were walked through the process every step of the way. We are happy with our decision to go with this company for our future retirement needs!

There are a lot of reviews about how great and easy it was to get into a reverse mortgage but not about those who are trying to get out. My parents were talked into a reverse mortgage thinking it would help them save on their retirement income. They had plans to move from their house in a few years and told this to their representative. They were given false information about how the interest would work and soon found they were losing $1000 a month just in interest.

We were very pleased with the services rendered by AAG. Process was lengthy, however, understood due to the amount of guidelines that had to be followed. Felt that they were honest in their answers to questions. Thank you for your services. Think we filed at right time for we understand there will be some changes that may not be beneficial to us.

Thank you, the agent that I worked with was so good, I'd use him again in a minute. He kept me informed throughout the whole process. He called me weekly to keep me updated on my journey. I would, and am recommending AAG to all I know about reverse mortgage with AAG. AAG is a company that I trust with my future.

Mr Anthony ** handled my mortgage with AAG. He was excellent in every way. Very knowledgeable and answered all my questions easily and completely. I feel I have made a good friend and couldn't be happier with the entire transaction.

Other than the failure to fully inform me as to how long it would take to fund my loan once it had been "approved," I have no complaints. That, of course, assumes that the info I was given on my ability to repay the loan which was required to be funded at the closing and the % "increase" on the amounts which I don't borrow is true.

The overall process of completing the reverse mortgage loan was complicated by the constant lack of information provided about FHA requirements. If one assumes that the applicant has been in their home for several years and that FHA requirements have changed over the years it is likely that there will be compliance problems in the home. If a simple overview of the current requirements was provided to the applicant as part of the pre-application packet then it would be possible to avoid compliance problems that would be found during the appraisal process.

We were so very happy to have been lucky enough to have Suzanne help us through the whole process. Suzanne was always patient with us and explained things to us often more than once. She responded to our e-mail messages very quickly which surprised us. She made us feel we were her only client. I'm so happy to have an opportunity to share our experience.

Ron was concise and informative concerning all matters and personable in his presentation. He explained in detail the process and along with Erica were prompt and courteous in relaying critical information and documents.

Aside from the fact that the process took over 4 months, I was really taken aback by the careless and nonchalant way in which all my highly personal and confidential information was handled. There were numerous instances where I questioned the need for such information, and the general answer was it's an FHA requirement. Very happy that the trauma is over. Hopefully, it will be worth it.

We could not be more pleased with our experience thus far with AAG. Our loan counselor, Claire, was always, friendly, upbeat, well-informed and excited for us to be doing business with AAG. She answered all of our questions, no matter how trivial and when she did not know the answer, she found out and called us back. AAG impressed us with professional courtesy throughout the process. We would recommend them to everyone considering a reverse mortgage!

I have to say that my husband & I are very happy to have gotten our reverse mortgage through AAG. From the first day I inquired about it we were helped through every step! Our go to person was Denise **. She worked very hard for us, and we are grateful for all her help. We would encourage anyone that qualifies to take advantage of the program.

I would like to thank Brittney for the great job she did for my wife and I. She was super and keep us up to date through the process. I hope you reward her for the job she does as she goes above and beyond. I feel I was treated fairly by your company so far. Thank you!

Everyone involved in the process from the first day to finalization of the process was exceptionally professional, courteous, informative and enthusiastic. Special thanks to Tim **, Dawn ** and Diane (notary).

I am very happy about my decision to go with a reverse mtg. And the people who helped me thru it, made me feel confident I made the right decision. Especially, David **, he was terrific. He helped me thru everything, explained everything so that I easily understood it, and even cleared up a phone problem I was having that was preventing communication between AAG and my phone line. In response to a message I left one day, he called me from his cell phone, from his car, on a Saturday morning, not even in the office. He made me feel like a relative that he was making sure got the best service. He is a very nice man. I am very happy and my mind is now much more at ease. Thank you.

I've been reading all the glowing reviews for AAG about the mortgage BUYING experience. Well, here's a review concerning what happens AFTER. My mother took out a reverse mortgage after my father died. She was buried in medical bills and was trying to pay them off, so she took out a mortgage on their home from a local bank. She got behind on that so took out a reverse mortgage to pay off that second mortgage. (All of this without my knowledge.) She passed away and as her personal representative I am left with this mess. I told AAG to take the house on the Deed in Lieu option and turned the keys over to them.

The reps handling my application were knowledgeable and patient even when I became skittish. Help was even available after the closing. Michael ** was very clear with answers to my questions. I am very comfortable with the results.

Overall the loan process was very good with a couple of minor exceptions. The number of trees lost in the processing of this loan. The document submission process needs to be better controlled and centrally located so the team does not end up misplacing some of the documents. Update the document list so all aspects of modern improvements are part of the list, ie Solar or other alternate energy.

It was a very smooth and easy process. The gentleman that worked with us was very helpful and always returned our calls and answered all our questions. The only drawback is you don't get all of the money up front.

I can't say enough about the great help Kristen was for me. She is always available and always helpful. She kept me informed of all the necessary paperwork and what to expect. You have a great employee! Thank you Kristen.

My new Reverse Mortgage! If there could be a way to make it easier to understand and acquire, I can't imagine it! All paperwork was either sent or brought to my home, knowledgeable people arrived to answer questions and/or explain the answers to the questions I should have thought of. And the first thing I knew, my bank account had acquired a lovely total! THANK YOU, AAG! You do it right!

From the first phone call to the last one I have nothing but praise for the agent and everybody involved in helping us get our loan. My phone calls were answered quickly by Nermeena and never left me questioning anything. We have the money promised and we are pleased.

The reverse mortgage through AAG has already become a life changer for me at 86 years of age. All my bills are paid off, I have a newer car, and I can finally afford to get the hearing aids I have wanted for years. The process was relatively smooth with just a couple of hiccups along the way but my mortgage consultant Alex was always there with the solution to make things work. This is definitely something senior homeowners should look into for the future. AAG is a great company to deal with on this type matter.

I was very pleased with the service I received from Susan and Tamara. Susan our first agent was very kind and understanding as was Tamara. The only problem is that there was a lot of duplicate forms for my 91 year old mother to signed which to me was a little extreme. Also there seems to be a miscommunication with areas of your company. For example we are still getting papers on insurance for the reverse mortgage which I was told does not pertain to our type of mortgage. I just think for the older customers you could make it a little easier on them understanding all these forms.

My experience was very positive except for the availability of a notary in my area. I found a notary myself because the notary that AAG contacted was 100 miles away and responded after we had already completed our transactions. Ms. ** answered all my concerns promptly. She was wonderful to deal with.

Kevin **, our mortgage loan originator, was wonderful. He was always there to answer our questions and, if necessary, to walk us through something we didn't understand. And even though we have our first loan installment, Kevin is still there if we need him. Btw, we love Tom Selleck. He's the reason my husband made that first phone call to AAG.

It was a positive experience thanks to AAG rep. Bob ** and his support staff. Other than it being a lengthy process with a mountain of paperwork (which I understand is necessary), I would be happy to recommend AAG, if anyone were to ask me.

I am extremely pleased with the loan process. Every aspect was professionally handled and the few problem we had were resolved quickly with minimal impact on the process. I was kept informed at all times on the status of my application.

I acquired a Home Equity Conversion Mortgage Line of Credit from AAG. I would never have known this was available so I could access my equity to have a new roof put on and pay off some credit cards. It is so much better than having that equity money just lie dormant.

My experience was shaped by the superb work of Alex **. Alex told me everything I needed to know and he answered all of my questions. He was always there for me by phone or e-mail. He told me in detail about all the things that would happen in the process. Thanks Alex.

Process started off fairly well, Candace ** handled things extremely well, all things in which she was involved went very smooth, it was once other people got involved that things got frustrating. The counseling session was a joke, total waste of $150, that they tried to get us to pay twice. As I said Candace was great and really knew her job, but others there seemed to be really confused. After our appraisal we were told to expect a UPS package which never came. We waited a Week, called Candace, she had to find out what happened and a few days later it arrived. A few days went by and I received a call wanting to know if we had filled out the papers in the package and returned them, again there were no papers just the appraisal. After this was taken care of we heard nothing for a while.

Our experience working with Scott ** was very satisfying. We had confidence in the whole process because everything was explained to us so that we could fully understand what we needed to do to accomplish this reverse mortgage and we fully understand what the future holds for us. Scott was very professional and at the same time friendly and encouraging every step of the way.

Loretta ** always helpful and responsive. Amount of paper excessive and unreal! Months required for completion, and now, weeks after closing, still do not have a final report of cash available... Although I have received last week information from your Service Department in Lansing Michigan. Withdrawal from line-of-credit requires a paper form; disappointed that it can not be done by telephone with direct deposit... Although there was something about a letter from my bank that would allow this. Too encumbering!

My wife and are very satisfied with the service we received from AAG. Cory ** who worked with us was very helpful and took care of any questions or concerns we had. We would recommend them to anyone interested in taking out a reverse mortgage. The whole process took about 2 months.

I had a great experience with AAG except when it came time for the check to be deposited. First, they put the wrong name on the deposit, and then the wrong bank, then finally after numerous telephone calls the same day, whoever was responsible finally got it right. Whoever is in charge of doing paperwork on making out the deposits and sending the information to the correct bank with the correct name should be retrained. She was also quite rude and talked to me as I was someone she wished had not called. Were I in charge she would be replaced with someone who enjoyed doing the right thing and making corrections that need to be made without a fuss.

I shopped around to various companies, and decided on AAG. My advisor, Michael **, was knowledgeable, professional, and extremely patient with my many questions as I shopped around. I happy with my decision.

It was a good experience and Dori ** was/is very well informed thus giving me accurate answers to my questions. My only question is a statement I received stating I had $836 available for draw and I don't understand why, when available, etc.

We were treated very professionally and thoughtfully. Working with Nathan ** was a pleasant experience. He communicated everything we needed to know or do in a very thorough way. All aspects of the reverse mortgage were explained very clearly and he offered suggestions throughout the process! Thank you, Nathan!

Right from the application straight through to the closing, Adrena kept me informed on what stage my loan was at. In this day and age it is rare to experience her degree of personal attention especially during a transaction done over the phone. Many thanks go out to Andrena **.

I asked many questions on many topics of Carol ** and they were answered. I kept asking for more time to make my decision on a Reverse Mortgage and she always said, “Of course. If you need to be sure this is what you have to do.” This time gave me more assurance I was doing the right thing.

The concept of a reverse mortgage was completely foreign to us until a few months ago when we decided to learn more, and ultimately chose AAG for this learning curve process. Fortunately, we were linked to Mr. George ** who in a very professional, yet patient and caring manner, educated us first answering any and all questions at any time, and then leading us through the maze of credit reports, documents, etc., etc... This was no small task given our original inherent hesitancy. We appreciated his obvious understanding, his attention to detail and due diligence, and clearly his attitude in general as he assisted us in making decisions necessary to the process. He is a significant reason why AAG is so successful in the reverse mortgage arena. Thank you George ** and AAG for an overall pleasant experience.

Jared ** was my representative and he was courteous, friendly, ever-helpful with any of my questions. I am thankful for everything that Jared did for me during this process guiding me along the way. I would highly recommend him to any of my friends.

My wife and I were, at first, very skeptical of the expense of obtaining a reverse mortgage. My Reverse Mortgage Professional was with me every step of the way explaining the answers to all my questions, of which I had many. The final results were a perfect fit for my situation. We received a lump sum which I used to pay off all my debt and at the same time have enough to put into savings for emergencies. We also receive a monthly payment that helps to improve our quality of life. I cannot thank my agent, Lynn **, enough for the personalized service that she gave me during the entire process.

I found the company to be professional and thorough. I enjoyed my AAG Representative Mark ** because he followed through to find the answers I sought. I also found Michelle ** to be professional and helpful.

AAG has been very helpful to us. We are both over 64 and raising a new family. We also have medical expenses and a mortgage on the house. Not what we expected. Fixed income, debt and child raising expenses (9 & 11). This will give us some breathing room until we can pay down the debts. Then we can concentrate on the mortgage, without fear of losing our home.

Interest has already been charged to the mortgage and cannot contact those with AAG that worked on the loan as they do not answer any email nor return any telephone call as to when this equity money will be sent electronically to our checking account. This question of when should not be that difficult to answer.

I would recommend AAG to anyone looking to do a Reverse Mortgage. Everyone at AAG was professional and informed. The entire experience was pretty much painless. The entire process, from first contact through loan closing, took about six weeks. This included application, property inspection and closing.

Our experience with AAG was positive... Our agent, Bill ** was helpful and responsive to our concerns and questions. The process did take longer than we expected but went smoothly. We would have no problem referring friends who are interested in a reverse mortgage.

Excellent experience and very helpful and responsive throughout the process of the AAG Reverse Mortgage. George explained everything so well and was responsive to any questions I had. Very Positive and would recommend to anyone considering a Reverse Mortgage. Thank you.

The people I worked with were very responsive to my questions. They did their best to get my paperwork ready for closing. The notary that was chosen was in a rush to finish this closing, and was dressed in shorts and a t-shirt. Unprofessional. Tim ** is the best at AAG. Thanks.

This service would be great for a person or family who does not have available funds to fix sudden problems or just relax for a while. Things can be thought over as to how to fix up or modernize your property without having to worry about another bill added to the ones you have already trying to pay back a bank loan. In my experience from the beginning AAG started off helping me understand the program. Every stage of the process I was introduced to very helpful and professional people who were very friendly from the gentleman who introduced himself and got me started, the Appraisers all the way down to the Line of Credit Department. Thanks AAG!

Pleasant experience. We were informed of the process (reverse mortgage) as it proceeded through each step. John ** followed through on all questions to ensure we knew where in the process we were at all times. We have been able to clear most of our debts which allows us to live more easily on our fixed income. We would recommend AAG to anyone thinking about a reverse mortgage.

We were very pleased with our agent, Joseph ** in the Melville, NY office. From the initial call to the finish, he was very helpful, knowledgeable and courteous at all times. He responded to every call and question we asked in a quick timely fashion, and we made our decision to use and go with the reverse mortgage in very many ways due to his assistance. Thank you. This is definitely a good result for us.

We were very pleased with Mr. **'s expertise, his clarity around the process, his patience with our questions and concerns and his prompt response to our calls. Being in another state meant we could not meet personally, but he was great.

Very pleased with the overall experience, however AAG did have some internal communication shortcomings. We sometimes felt the left hand didn't know what the right hand was doing. It caused us to have to duplicate efforts on our part.

Mr. Sean ** is an awesome and amazing person. When there was no place for me to turn, Mr. ** stepped into my life and threw me a life raft. I can now sleep at night in the house my husband and I worked for, with a peace of mind and happiness. There are no words to express how grateful I am to Mr. Sean **.

This has made my life so much better since I contacted AAG concerning a reverse mortgage on my home. Greg **, my advisor was wonderful in every way and so helpful to explain everything in detail and what was needed. Thank you Greg. Maria ** is Greg's Senior Processor who did a wonderful job advising me at the final stages of the procedure on my reverse mortgage. Thank you Maria. The relief of stress and everything has been tremendous for me and has changed my life so I can live more comfortable, pay my debts and stay in my home. Thank you all so much for this great opportunity to live a better life and the pleasure of working with all of you.

Dominick is very intelligent, dedicated, hard working person who enjoys his job. Dominick is extremely patient, explains in details your concerns and will walk you through the process of obtaining a Reverse Mortgage. If he was not my advisor I probably would not have chosen this company. It took approximately 4 months to decide if Reverse Mortgage was right for me. I was scared and confused. Dominick reassured me I was making the right decision. I could call Dominick at work or at home, he was never too busy to answer my questions.

My process to get a Reverse Mortgage with AAG was painless and a joy to work with Dominick **. He kept the process moving forward to a final payout in a reasonable time frame. I am very pleased with the entire process and the relief to know I am using my equity in my home is making my life easier. Thank you AAG but more important, thank you Dominick for your patience and excellent service.

Representative was very knowledgeable and helpful from Day 1. AAG sent info that answered most questions we had on Reverse Mortgages. Great experience. Would highly recommend AAG if you are in the market for a Reverse Mortgage. Our Representative Kevin ** was one of the hardest working and most professional Representatives I have ever worked with in any Company!

I could not have asked for a more personable and professional staff. They made the whole process painless. My husband and I finally paid off the improvements we made to our home and can relax and enjoy our retirement for the first time. Thank you so much for making retirement a more enjoyable life.

Suzie ** was your representative who walked me through the process for and ultimate success in securing a Reverse Mortgage on my property. Suzie's professionalism, knowledge, efficiency and ability to communicate in terms that are understandable and clear were key to building our confidence in choosing a reverse mortgage through AAG.

Brian ** helped to keep us informed on the reverse mortgage process. His personality and good humor was uplifting especially when we hit some stumbling blocks. Andrew ** was also helpful in getting information necessary to proceed with the final steps. There were times we felt discouraged because we couldn't get all the requested details on our accounts such as our American Express. Finally a 3 way conversation was set up where I gave American Express permission to answer AAG's questions. All went well after that. I would recommend AAG to others interested in the process and I would feel extremely confident in recommending Brian ** as a reverse mortgage professional.

Getting a Reverse Mortgage has changed our lives. We had Misty help us through everything and we think she is the best. She was helpful, caring and always got back to us if we ever called and she wasn't there. Thanks so much Misty.

My Acct Mgr was extremely helpful, diligent, responsive and in constant communication with me throughout this process. He was very professional & maintained a supportive & positive approach. His efforts qualify him for "10" stars vs. "5" stars in this survey. My Underwriter however, was the antithesis of my Acct Mgr. She was frustratingly non-communicative; did not return phone calls & failed to honor multiple requests, many in writing, to communicate with me vs. my elder parent. This lack of respect to honor my requests for working exclusively with me caused emotional upset for my parent, delayed process until I was able to ascertain what the requests for information were about & made me very frustrated. Thankfully, my Acct Mgr was able to clarify & update me on needed information to move the process forward. I rate my Underwriter as a "0". My rating in stars therefore is a "3" overall.

The young lady, Jeanna **, who was the original person I applied through, and who was there for me throughout the experience, is the largest reason I followed through with my reverse mortgage. She showed huge compassion, and was always there with both honest answers and advice. As long as you have a first line like Jeanna, you will always have good business.

After years of trying to decide whether or not to get a reverse mortgage I went to AAG's website to see what they had to offer. Shortly after I got a phone call from Brian from AAG. We had a discussion for an hour or so. He answered all my questions and made sure I was getting all the information I was looking for. I was impressed by the way I was treated. I never felt rushed. He never gave me the impression he couldn't wait to hang up and go on to the next call. It was such nice experience. I finally decided to apply for the reverse mortgage.

AAG rep Joe ** was probably the best salesperson we have ever dealt with. He was knowledgeable, pleasant, most helpful, prompt and courteous. He was always available and followed up as necessary... never pushy. We very highly recommend him. If you can find more like him, grab them!!

The process was a challenge only because of my travelling of my job. Otherwise it was great except for the large amount of paperwork to sign and deal with. My agent was great and led us through the process, courteously and professionally. All was just as I expected.

Reverse mortgage - Process was about what I expected, but much more paperwork and longer process than I expected. Considering that my house was paid for, I felt like I was a credit risk rather than a good prospect.

The preliminary info received was complete, our understanding and needs were met. During the process all appointments were scheduled to our convenience. All expectations were met as promised. AAG representatives are most qualified and it was a pleasure to work with. Thanks to all at AAG.

Everything worked fairly well. Lost the original Loan Officer who was terrific but transition was easy. Big exception, Financial Assets are either under staffed or incompetent, or a combination of both. It seem to me that AAG could exercise more "guidance" there or find a better partner.

Reverse mortgage application - I had a very good experience dealing with the people who guided me through the process of my application. Everyone was very professional and supportive and tried to make sure all my questions were answered. They do a good job of following up after each step I took in the process.

The people of your company are very professional and at the same time very personal. I had a great experience with the people that walked me through the process and checked on me to make sure everything was alright. They represent you well.

Could have been a lot better. While the loan did eventually get closed the process was brutal. Horrible communication from AAG and almost no way to get a response or to communicate information. I did get a good deal but paid the price to with the process.

My wife and I are in our early 70's and still like to travel. We retired as early as we thought possible but have found that inflation and our active lifestyle has put a dent in our nest egg. We looked into the reverse mortgage to gain access to the equity in our house without having to sell or increase our monthly expenditures. AAG was helpful and patient with us as we worked our way through the process. They made suggestions that gave us the best outcome for our situation and I would recommend them to anybody looking at the reverse mortgage to help with senior life finances.

My experience with AAG and Tom ** has been very satisfactory. Tom really knows and understands the Reverse Mortgage. He explained each item to me so that I understood it. Whenever I had a question via telephone or email, he answered me promptly. Doing business with Tom has been very pleasant and informative. Thank you, Tom!

Please! Run, run far away from these people... They lie, manipulate, take advantage of the sick and elderly. They should be ashamed, and what the family has to deal with after their loved one has passed away is terrible. I do not understand how a company can take advantage of a terminally ill person, who is on radiation, chemo, numerous pain meds, and is in early stages of Alzheimer's... I truly do not feel like my father was able to make a rational decision about a reverse mortgage, and his doctors agree. If you do decide to go this route, talk to your family, make sure they understand what's going on.

This was the biggest mess I have ever gotten into. After months (6) of calling with no answers, being transferred to my loan agent, with no response emails went unanswered, finally the last phone called when I got hot under the collar did my loan agent answered and said, "No one called you? Your loan has been rejected a month ago." It would have been nice if someone told me. Nowhere in the ads did it say you must have a high credit score and all bills must be up to date, sorry if that was the case why would anyone deal with AAG. Sorry Miss ** but you were the worst dealing with. Out of the office Wed. Fri. and Monday. Won't answer phones on Tues or Thur. You must have a hell of vac time.

I only had conversations with 2 AAG employees. They were both very knowledgeable and helpful. I did get very concerned because it took so long to ever get a closing date --- 8 months. We closed on 5/18 and my money was in my acct on 5/22. Very good company to deal with.

Once I got to work with the same loan officer the transaction ran more smoothly. Was not happy with the repair department at first. Not familiar with this area of AAG. I became intimidated by this lady's approach via phone conversation in regards to repair needs to complete loan requirements. Everything is OK now!

Since I'm not stupid I started out fully understanding most about a reverse mortgage. I started out the process working with two companies, AAG & one other. The whole process did take longer than I had anticipated... over three months. And I ran into a major snag.... company costs of getting into the program. Was very surprised AAG covered those costs and that made my decision much easier. And yes, the person I worked with (Tyler) made the entire experience very enjoyable. He was most knowledgeable and friendly. But on the other hand I was "friendly" as well. True, both companies made sure I understood the program I was going into. As to all the paperwork and signing my name page after page... the process needs simplification. To finish: the reverse mortgage program can be a wonderful help in retirement with financial matters. It's working for me!

We were somewhat leery about obtaining a reverse mortgage. However, we spoke to David ** at AAG and he was able to ensure us how the reverse mortgage would work for us. We had new questions about mortgage for several weeks and David was able to answer them clearly. We contacted two other lenders and each tried to match AAG's proposal but our research indicated AAG's reputation was much better.

I have to call you at your office and cell - not one call was not call was return. You did a very good job, but the last 2-3 weeks before closing - nothing. This was true after it was closed. I felt you got your $, you moved on to greener pastures.

My father tried to do a reverse mortgage on his home with AAG and everything went great. They kept in touch, explained what he needed to do to get things started and then the money game began. AFTER they talk and explain what is needed, then they send out people to appraise which cost a good bit of money (something that if we had to throw around, we wouldn't be needing to reverse mortgage). Then they need this, then they need that. Just a big run around. Then they finally tell him what he has been waiting on, that they will be closing the following week that everything is good.

Consistently lacked in communication between myriad officers and staff. Communication with one officer in particular was so frustrating that we considered terminating the application several times. Due to incompetent management there was inconsistent information with slow response to issues. There was lack of full disclosure until action has already been taken.

I was researching info on HECM's online, filling out a form and was contacted by AAG before I'd even completed it - I did not initiate the contact. The person who contacted me stated he could give me more specifics after 'running some numbers' and would contact me in a few days. AAG (through CBCINNOVIS) made a hard inquiry on my credit. I gave neither verbal nor written authorization, nor would I have. Other HECM providers contacted me and were very upfront and used the numbers I gave them for estimates and made it clear anything more solid would require a hard inquiry which would require my permission.

William ** was our loan officer and he was wonderful. He did a very fine job of keeping us informed and up to date on the process, answered all our questions and handled the problems that arose. We were not happy with the funding group, FNC Finance. They took so long to get things together and process the loan. We started this process in the middle of January and finally closed on May 11, 2017. We will address this with AAG personally. It seemed that the right hand did not know what the left hand was doing. We are very happy to finally get it done, but what a lesson in patience we had to learn! Thank you for providing this Consumer Review Form.

I started with my initial contact on March 19th and sent in my mortgage statement for the agent to review on March 20th. After two months and paying almost $600 for the appraisal and the education course. AAG could not help me with the loan. Our appraisal showed our value to be $240,000 higher than the existing loan and they still could not find a way to replace the loan and provide assistance. This is incompetent to take the process this far and not be able close. Very disappointed!

I am very satisfied with working with Nathaniel **. He was very professional, but yet very personable, and a joy to work with. I am very satisfied with the way he explained the process to me. He eased all the bad things I have heard about a reverse mortgage. I have recommended this to a friend, and as soon as I give him Nathaniel's phone number, I am sure he will be calling him too. I want to personally Thank Nathaniel for being so professional.

I had been putting off looking into a reverse mortgage for years, even though I was pretty sure I was more than qualified. My first attempt turned out to be somewhat questionable so I checked other companies and read good reviews for AAG. I am so glad I did. The first company almost scared me off from going forward but once I encountered AAG and, in particular, Robert **, everything couldn't have been easier. Fast, reliable and HONEST. He made everything clear to me, guided me when I had questions and made the entire process remarkably easy. I highly recommend this company if you have any questions or uncertainty moving forward on a reverse mortgage.

The whole process took longer than I expected. They seemed to ask me for documents, one at a time. Some I had to submit more than once. AAG has no representatives in the Seattle area therefore everything was done over the phone or via email. They did respond to emails and phone messages without delay. Overall, I guess it was an all right experience but it could have been better.

The very best customer service on all levels. Always there for questions and answers. I am in Australia now visiting family, I could have only been able to do this because of the caring and swiftness of your team.

Reverse Mortgage: I learned so much and was very well informed by my advisor Sergio **... I knew very little about the procedure and learned it was more like an equity line of credit. Sergio and his staff were very efficient, followed through and answered all my questions.

Hello! I was in the process of obtaining information for a Reverse Mortgage with representative Sean **. Before making any decisions, I wanted to make sure I understand the process. I had several questions. The representative stated they could not do until I completed a financial assessment etc. In my opinion I do not need to do that at this time. I already know I qualify for an FHA Loan and reverse mortgage. I also do not want my credit check ran at this time due to I had a score of 825 and due to re-finance shopping it is now about 790. So until we get down to at least ballpark figures, I am not going to continue to have credit checks ran and then find out the company is not in the ballpark of offerings. Mr. ** became very angry and informed me that I did not know what I was talking about when it came to Reverse Mortgages when I explained what other lenders had informed me about reverse mortgages?

The entire transaction moved along very well with Felicia constant oversight. We scheduled our closing for 4/24 at 10am. On the 21st we received a call that EOM business was booming and we may be bumped but a supv would call over weekend. No call, no closing. Very irritating. Lawyer showed up next day but we were left hanging with no communication. Not the best way to close an otherwise outstanding transaction.

I have the utmost praise for AAG and the professionalism that was displayed during the entire process, from the application to the closing! Our reverse mortgage has provided my wife and I with funds for emergencies and also a line of credit for the unforeseen in the future and not to mention the elimination of monthly mortgage payments (what a blessing that is). We would be remiss if we did not mention our reverse mortgage professional Ms. Synethia ** who handled all of our administrative requirements from start to finish with ease and professionalism. Many thanks goes to her and AAG for the peace of mind that my wife and I now share!!

I found my experience with AAG to be very enjoyable. This was due to my agent Debi **. She is a true professional and should be the ambassador for AAG. She left no question unanswered. She actually answered my questions, before I asked. She is truly concerned with each client and treats them like we are her ONLY client, when in fact she has many at one time she is dealing with. She made this process very pleasant and fast. I would recommend Debi to EVERYONE!!!

We have been considering a reverse mortgage for several years. We have received many different opinions and most of them were negative. However, it always appeared to be something that would work for us. I simply consider it as an interim finance vehicle and I am very happy we finally did it. The staff at AAG has been very helpful and professional.

The reverse mortgage ensures me that my spouse would not encounter financial difficulty if I pass away before her because her income, being less than mine, would not be sufficient pay the mortgage as well as her other obligations. Now that we do not have to make mortgage payments, we will be able to build up our savings account to an acceptable level. At the same time, we will be able to afford more of the comforts of life for the rest of our existence.

Mr. Manuel **, is a good loan rep. Although processing of my application took almost a year Mr. **, convinced me to apply the 1st time & re-apply. The 2nd time, I am so glad I followed his advice. Finally, I got the loan.

Everyone was very professional and helpful by being available, answering all my questions explaining the whole process in a very understandable way. The people who came to my home always called to set appointments and always arrived on time!

I had the most amazing experience with AAG, especially with Lindsay **. She made a very difficult time in my life trying to make decisions without the assistance of my spouse of 47 years so easy. She listened attentively as I often babbled about my life and family. She explained every step and procedure. I would and will be recommending her to my friends.

Unfortunately I had to switch the FHA financing for a purchase loan and when we tried to pull an FHA case number AAG had already pulled one. The borrower they had pulled it for was deceased for a reverse mortgage and they never cancelled it. And when we asked them to transfer the case number they gave us a canned response. When I called and politely asked for a rush they said it is a process to transfer for it but since it is a different borrower they only needed to log into FHA and click on transfer. They delayed the closing of the purchase loan for a week and I don't appreciate being lied to.

AAG and the rep that assisted me in the application for my reverse mortgage did a great job guiding me through the reverse mortgage process. Very professional, answered all my questions and followed through on every aspect of the applications process. I was pleasantly surprised and glad I picked this company to do business with. No hesitation to recommend this company if you are interested in applying for, or just want to know what a reverse mortgage is all about.

I started the loan process nine months ago. I'm 63, my house is paid for, credit score 800+, and I have a good income. A lot of paperwork to start with and that was just the beginning. I overspent on projects along the way, because my loan was closing soon, not. Expect no one to return your phone call, EVER, expect repeating paperwork. After nine month nightmare my credit score is 700 and I'm starting the process over with a local company. Avoid AAG at all cost. The most unprofessional company that I have ever dealt with!

I was the non-borrowing spouse, and I was supposed to be able to live in the house until I died, as long as I maintained the property, paid the taxes and insurance. FIRST, they went behind my back and paid the taxes even though they were not past due. Then they said something was on the title that THEY PAID, and I couldn't get proof. So they took away my non-borrowing spouse exemption and dragged me into court for foreclosure.

All AAG Reps were outstanding in handling our Reverse Mortgage. The entire experience was very pleasant including having the closing done in our Home. Would definitely recommend AAG to others. Especially like to give thanks to Jennifer ** & Amanda ** for their assistance and professionalism in handling the entire Loan experience.

I refinanced my existing AAG rev mortgage with the patience of Zack **. Easy at my end, not so much at his I'm sure! I've told all my retired friends about AAG rev mortgage and if they want a win-win situation, this is the only way to go. Thanks AAG and Zack **.

A very good experience in an area in which I had little knowledge. Everyone I dealt with made sure I understood what was involved and were very quick and thorough in answering my questions and explaining the process. They were always available, knowledgeable, and most pleasant to work with.

I had a great experience with AAG. The agent I used was very helpful and made everything easy for me. She was always available when I had questions or concerns. All the other people I had dealings with were very nice and businesslike. My agent and everyone else knew their jobs very well and were extremely knowledgeable. It was a very easy and painless experience.

The gentleman I worked directly with was extremely helpful in completing this "NIGHTMARE". The closing department was totally unprofessional and extremely difficult to work with. Two scheduled closing times/days came and went with no one showing up and NO NOTICE from the closing department that no one would show up at the scheduled time! In addition, there were several other instances where they botched information gathering. All in all, I'm am glad it is DONE, but wouldn't wish to go thru it again!

Very good overall. Everything explained very well. The only drawbacks were long delays between steps, sometimes with no communication. I began the process at the start of June 2016. The loan closed March 9, 2017. Before that were hurdles that had to be met, not all of which AAG had control over. There were various persons handling my case, which likely also contributed to delays. I was very pleased with the service in the final weeks, particularly with loan officer Bryan **.

Aline was an absolute joy to work with and was excellent in letting us know how things were going until everything got settled (reverse mortgage). I would recommend AAG to anybody who asks at this point.

We started our loan in Jan this year. It was funded April 11. That's three months. A lot of the problem was CBC not reading our credit report properly regarding our American Express account. They thought we had two accounts and it took two conference calls and quite a bit of gathering information to finally get them to realize we only had one account, which was current. The amount they were concerned about was $20.00. I reviewed my three credit reports and it was obvious from them that I only have one account with AMX.

I was really impressed with the way my AAG advisor Ciro ** handle our application. I will definitely recommend AAG to anyone who has concerns about the Reverse Mortgage. Thank You.

Everyone we dealt with throughout the loan process was helpful, kind, and professional. The process was quite lengthy but we fully understand the reason why. If we were to do it all over again I can't think of another company that would be better. Thank you for all your help.

My experience with AAG was a relatively good one, the people who helped me were very courteous and professional. My only dissapointment was that the time it took to get it done was a little longer than was projected, but it is better to get it done correctly, than be sorry. Thanks, C. F.

My experience was a long waiting period due to a loan with another lending group many years ago that was no longer open but the lending group did not show that the loan was paid and closed. When that process was completed, the closing with AAG was swift and very accommodating. I am very pleased with what transpired and I would recommend many people to inquire about the process that AAG offers to qualified customers.

We were very pleased with the whole process. We got the loan in a timely manner, and the amount of paperwork was much less than we expected. Tim ** was very professional as was Assuta **. All in all, a good experience.

I worked with Kyle **. All I can say is he is the very best! He's personable, efficient and really looked out for my best interests. I would recommend (and have recommended) him with the highest recommendation possible.

AAG was professional throughout the entire application process. What they said would happen, happened. Our advisor was super. He was and is available immediately to resolve any questions or concerns. I am confident in AAG.

Our experience with AAG could not have been more favorable. We were very fortunate to have Diva ** as our Reverse Mortgage Professional. She was there for us during the entire loan process always keeping us well informed. Overall an excellent Reverse Mortgage Company with extremely well qualified personnel.

The mortgage process was handled efficiently and pleasantly from beginning to end, from the first contact (Tony, who stayed in touch through the whole process), to the underwriter, to the appraiser, to the notary - everything went smoothly and each person I dealt with took pains to make sure I understood every step. I would certainly recommend AAG to anyone looking for a reverse mortgage.

The amount of paper to be signed is astronomical. My wife and I spent three hours total in two sessions signing paper forms. I handed over the rights of my life to the military with one signature and an oath. Absolutely ridiculous to have that much paper to sign. Other than that everything went very well and I received what I needed.

It went fairly well, the waiting for every little thing was really stressful and all the paperwork involved was really something else. It really made us stop and think and wonder if we were doing the right thing. But after waiting twice as long as we were told everything turned out for the best.

Our experience with Gia was very professional, and pleasant. We would be very confident to let anyone interested in obtaining a reverse mortgage to contact Gia, she was extremely helpful, always responded to our questions and concerns.

My husband and I were extremely happy with AAG regarding our reverse mortgage! All of our questions and concerns were answered and addressed to our satisfaction! It was a pleasure dealing with the knowledgeable and understanding people of AAG!

Generally, I was well pleased with the original representative that worked with me. After my initial application process was underway, I was switched to an administrative representative who was not as communicative as the first representative with whom I had contact.

This was an exciting and enlightening experience that I would not have missed even without the money to make the balance of my life easier. The personnel who worked with me were as professional and knowledgeable as any I have encountered. Cory ** was so helpful and never failed to furnish me with the answers to sometimes dumb questions, that I had for him. His great personality always made me believe he intended me to understand the process in every phase. The whole process from application to finish lasted approximately sixty days, and I was made aware of any changes that affected me by Cory and Robert ** several times weekly. I have a friend I have recommended AAG to. My only regret is that I did not do this sooner.

We worked mostly with Vincent ** getting our reverse mortgage. He was always very pleasant when I called him, and answered my questions in a matter that I could understand. I would hardly recommend American Advisors Group.Thank You so much.

Satisfied with everything but the appraisal did not feel it was done fairly. [I have over 30 years experience in banking. Over half of them with home equity loans both fixed and as a line of credit.] Was very happy with Amy.

I have had a positive experience with AAG and the process went smoothly to complete my reverse mortgage with them. Everyone was very kind, courteous, and helpful with questions and I am so glad I contacted AAG. Also glad that I got the reverse mortgage. Having no children or heirs, it was a great deal for me and paid off my home equity loan that didn't seem to get smaller with monthly payments.

A total rewarding experience. Donte ** was a valuable counselor both in helping us directly and recommending people to handle all of the accompanying paperwork. The only thing I "wish" is that I had painted my house before the assessment. I will make that among my "recommendations" to future clients.

Our rep, Sunny ** was very knowledgeable and informative as we worked through the process. My wife and I felt confident that we pretty much understood the paperwork as it was presented and explained. Overall we were kept informed of our status as things progressed. We would have preferred being notified by AAG as soon as our loan was funded. As it was, we received notification from Bank of America that the loan had been funded. We appreciate the overall procedure and the final outcome!

My experience was a nightmare! Not only was the applying for the mortgage, to say the least, was terrible, it didn't end there... I had a roof leak and contacted my home ins. company. They approved the repairs and sent the check to AAG to disperse the proceeds. This was in January... It's now March! I called them this morning to say they still owed me $130 and they replied that the final inspection fee was $130. They had not told me this beforehand and since the roof repair had exceeded the original amount because they had to replace water damaged wood on the roof, I was counting on that money to help pay the overage. The help I got was "I do apologize for any trouble this may have caused you but there is nothing we can do. You were told of the fee." This is soooo untrue. I detest AAG and all their "helpful employees"!

I was shopping online for information about a reverse mortgage when David ** called me regarding info on the reverse mortgage. I decided after shopping around to go with David because he was most knowledgeable, along with being a very personable person who truly seemed to care about my individual situation. I was very pleased with every step along the way and want to let AAG know what a wonderful, intelligent and honest person David ** is!!! I would recommend him highly. Every step in this process was explained to me and always was true in every regard. I could not have had a better "partner" in this process. Thank You so much David!!!

I feel that the AAG reps were very helpful and patient and went to great extent to make sure I understood every aspect of the process. They never tired of answering my many questions. Thank you, Lara!!

Thank you AAG for being there when I reached out to you for financial help. Being a senior with social security and pension income was not enough with inflation prices each year. Thank you AAG for the financial help to remain in my home.

The experience with AAG was a bit chaotic. Greg, the mortgage consultant was very helpful and a pleasure to do business with. This was completely opposite where the loan processor depicted the following behaviors: careless, condescending, rude, unable to clearly and succinctly documentation requirements and just overall hard to do business with. It was only thru Greg's efforts that I continued with AAG and did not switch to another reverse mortgage provider.

The only negative comment I would have is that I felt like I was required to provide reports and statements over and over again. I found Stacy ** a pleasure to work with. She was always very responsive to my needs.