Ace Cash Express Reviews

Hi, my name is Elizabeth. I worked for Ace last year. I was not treated the way a manager should treat an employee. My mom was told she had breast cancer out in California. So, I’m an only daughter. I asked my manager for 2 weeks off so I could fly out to California to meet with my mother. I was denied that permission, so I gave my 2-week notice.

I am a former employee with Ace Cash Express and what goes on inside is just as bad as what happens outside. First, we were forced to sell the netspend prepaid debit cards. We are told to lie to customers in order to get them to buy one and we had constant complaints from customers about their cards. We are told that if we don't sell enough everyday (the current amount as of this writing is 3 a day) then we will be terminated on the spot.

I did an Ace Cash Advance. I have never paid late and I have never had problems until now. I have been receiving harassing phone calls at work and on my cell phone from a foreign speaking gentlemen, stating his name is Marvin ** and that he was calling me about Ace Cash Advance. He is calling from telephone numbers according to caller id is 512-729-4221 in which stays a busy number and two numbers that show weird no area code-209-0008 and a weird # 052-540-068. These are how they show.

Okay! I have no clue what is going on here, but I was checking my account tonight and this company has deposited money in my account without my consent! I was checking out different places to get a loan but I never gave these people the consent to do this. Now I read that this company apparently does this to a lot of people. I will be on this first thing in the morning!

Just a heads up to all of you that have payday loans with Ace. Did you ever compare their interest rate chart with other internet loan companies? Let me tell you, it's important that you do, They are scamming you. You know when something just doesn't sound right and you check around, and find out it's not. I am paying $205 for a loan for $675 at 792.05% interest. So I started checking out other competitors finance charge sheets. If I were to take out $700, keep in mind more money at 842.05%, this is according to three other companies.

This company is fraudulent, a scam! It sounds like they pull the same stunt with most people, because as I read in other complaints, the same exact situation happened to me! They deposited $350 into my checking acct. Unsolicited by me, as all I was doing was checking various sites in contemplation of borrowing. They told me that I had checked the box to agree to the deposit and agree to the contract. I have never received a contract, I did not approve the loan, I did not say that they could withdraw any funds bi-weekly on Fridays, and they deposited the money one day before my regular paycheck was to be deposited, therefore no need for a payday loan! Thieves, scam artists, rude and poor customer service representatives...Do not get tricked into this scam!

On December 1, 2009, I paid off a pay day loan I received in November. We received our checks early and I paid them two days early. After I paid them, I was asked if I wanted a roll-over loan for December, I agreed and they granted the loan even though I am a monthly recipient of Social Security Disability and have been since I began my relationship with this organization over two years ago. The store clerk informed me that the computer would only go until the 31st of December 2009, due to my coming in early. I stated to her that I only got paid on the 3rd of every month. They were given updated bank statements every six months as requested.

I admitted default on payday loan; I asked for extension for a week and couldn't do it. I got sick and was out of work for a little while, and spoke to two people who were very understanding. But at the time, they would not let me send what I could to start paying it off. Instead Ms Ellis said, "No! We will send the check through the bank" over and over and I explained to her if she did that, it would be longer for me to pay it off as each time sent through would be $29.00 each and that could be the money sent to them to pay them off as soon as possible.

This person, Charlie, calls and says that I took out a payday loan through Ace Cash Express. I never heard of this place and never took out this loan either. They need to stop calling me on this, and by the way, they also called me on a payday loan for advance payday loan, and I didn't do that one either. This all must be a scam! Quit calling or I will be forced to call the police on them, just like they threatened me!

The calls began coming about six months ago. Instantly upon answering the call, they barraged me with threats of "a sheriff's officer coming to my front door at 11:00 AM to handcuff me and take me straight to the judge unless I come up with $300." After acquiring the company name and source of call, whomever is on the other line (who speaks extremely broken English and shouts into the phone) informs me that, that is none of my business and to take it up with the judge. None of my business? Then, further threatens that the "judge" will take my job and any other assets that I have.

I admit I defaulted on my payday loan from them. I attempted to make arrangements to pay them back. But they will not accept my money. They want it all in full and to re-advance with their services. I absolutely cannot do that. They harass me at work on a daily basis. I have told them that they can not contact my work. They continue to do so. I am on the verge of losing my job due to the harassing phone calls. I want to repay the money but they will not work with me. They were very rude on the phone threatening me that I am facing harsh consequences and they had information that I did not give them. They knew my grandmother’s name and my mother-in-law’s name. I told them I had $50 for them and they said that I was basically dumb and that a multimillion dollar company will not accept my $50. I am on the verge of losing my job with Buffalo County as a correction’s officer. I am going through a hard enough time as it is and I will probably lose my job over $500 I cannot pay all at once.

I contacted the store where I got the loan. I told them I was not able to make the full payment. The total loan was due after making so many interest payments. I was told that I could not make payment arrangements. Then they tried to collect the whole amount from my bank. This caused everything else going into the bank to bounce and I got charged overdraft fees and return fees on everything. Later, this woman called me and said that my bank had returned a payment and if I could take care of it right away. I told her I couldn't and that I had tried to make payment arrangements. She said they could only divide it up in two payments of $436. She scheduled the payments every two weeks.

A law firm representing them is suing me for 700 some odd dollars for a payday loan it says I made with them in 2007 for $300.

I had gotten a payday loan with Ace Cash Express. I have gotten them before and I have always paid them back. This time, I was not able to pay them back and I have expressed that to them but now all they do is call my work place every day. I am worried that I might lose my job because when they ask for me, they tell the person answering the phone what they are calling for which I believe is wrong of them to tell my problems to strangers.

I took out a loan I haven't been able to pay for. They have harassed me at work and told me I was going to go to jail. According to them, they had a warrant; and they have been calling my workplace nonstop harassing me. I do not want to get fired because of them. I do work for the government, and if it don't stop, I'm gonna file a lawsuit for harassment.

I made a car payment to Drivetime on 6/11/2010. The lady taking my payment was texting on her personal phone while she was taking my payment. Come Monday I get a call from Drivetime saying they have not received my payment. This is the 4th time I make a Drivetime payment at ace and have not had this problem until now. The woman needs to watch what she’s doing instead of being on the phone texting.

I got behind on some payday loans so I am going to CCCS Nebraska. Everyone I called, except Ace and AAA Payday, have been great. Ace called me at work, tried to intimidate me and insisted I would have to pay it off immediately. Finally, one rep that called me at work, said I could pay $100 and then CB to schedule next payment. I paid them on Thursday night. They called me Saturday and threatening to garnish my pay, take the stop off the check, ruin my bank account, etc.

Antonite was very rude. She claimed her computer was down and didn't know if it would come back up and then she said it would be $80 to cash my check! I have been cashing this same check for months there and it was never $80. She is very very rude to your customers and gives Ace a bad name.

I have a pay day loan with you. I lost my job because I'm care provider for the elderly and my patient passed away on April 4th on Easter. I lost my job the day she passed away. I have no job to pay back my loan and I'm in collections. It's not my fault I lost my job and I have no means to pay back this loan. Is there anything you can do to help me? I've been with Ace for six years. I've been a good customer up until April 4th. Your customer service representatives that call for collections are very rude and they are threatening me if I don't pay them. If I had the money, I would pay you but I don't.

I deposited cash onto a debit card account, left the state. I am now trying to retrieve the funds now that I'm home in Florida, but their reps on phone say that only way to retrieve the cash is to go back to Denver. They are unwilling to send me back the funds. Ace Cash Express is holding my cash and not willing to send it back to me.

I had a money order stolen from my apt complex and the money order was somehow altered and forged and cashed at their location, they refused to give me any information or the person last name I spoke with... They refused to let me see the actual money order... the name that was used was obviously fake and they would not work with me...how do I deal with this? Lost of rent... possible eviction.

I used my NetSpend credit card only a couple of times before it was hacked by someone in Romania. I contacted ACE/ NetSpend several times and reported the card stolen. NetSpend had the opportunity to block the unauthorized charge of $157.53, but they ignored the problem. I contacted the business in Romania and opened a dispute with NetSpend to recover the funds. They have not responded, and I suspect they will not. Ace Cash Express/NetSpend does not care about their customers, and their security could probably be hacked by a third-grader. If you value your money and your personal information, steer clear of ACE Cash Express/NetSpend.

Ace cashed my check after I filled bankruptcy. That was a violation of the Federal Court order and I need my money back. What can I do?

My husband and I have borrowed money from them three times now. We paid the first two completely off. And we had to borrow a third loan to help get a car. The amount was for $1000. We intended to pay them the following paycheck, but I've had to go into the hospital and have back surgery, so we were unable to pay them on the due date.

Well. I had took out a loan and I wasn't able pay whole amount due. So I tried make arrangements. They told me to pay them and than come in store, take out another one. I didn't want to take out another loan. They sent it to corporate and they started harassing me and calling my job threatening to garnish my check, which they can't do. I tried set up an arrangement but Ms. J won't accept and she has a nasty disposition. I just want to pay every time I get paid and want them to stop harassing me. I hope they get closed down.

I took a payday loan out on the 19th of December. Was not due to make a payment on it until January. Well being that I am pregnant and having medical issues, I fell behind on my payments, someone called from their office, I made an arrangement to start making payments again on 1/29/2010. Well, unfortunately I stayed pretty sick and missed a lot of work. I received nothing in the mail about the loan going into collections. Well while missing all this work, my account with my bank was forced closed for lack of funds to keep it open.

I unfortunately took a loan from them as I was in need to take care of my medical bills. I owe them $350 and now they are asking for $600.

I was a victim of Phishing the last week of January. Several companies stole from my checking account. The main culprit was Ace Cash Services! I was online looking into a small payday loan after the Holiday (last week of December) as a catch-up. I started filling out an application at acecashservices.com but the minute I entered my bank account information, I was re-routed to another site, and another site and another site... page after page of companies and offers. I was never given the opportunity of an electronic signature or terms of agreement.

They call me every day in regards to the debt owed. I have told them numerous times to stop calling my work number and call my personal phone number. They tell me that unless I get fired or no longer work there, I will continue receiving the calls. They have contacted my supervisor to discuss my case and that is a violation of my privacy and has nothing to do with my job. The people are always very rude and threatened that they will send the account to collections and I have told them on many occasions that it was fine. The harassment has gotten to the point when all my co-workers know my business as they call and question anyone that answers the phone. My boss was very upset at the fact that they called her for something not related to my work.

I advised him that I could not pay all at once can I make arrangements to pay. He then told me very threatening, “I hope you don't pay so I can file your case,” then he asked me can you pay this with another party on the other line. I told him, “No, I couldn't pay this all at once.” He then told me, “Why did you get a loan if you knew you couldn't pay so you intentionally wrote a bad check?” He said he recorded me. He turned my words all around and made out to be a liar. I’m very angry. I told him three times not to call my job. He then asked me if I was at work, I told him no he then put me on hold, and called my job to see if I was there.

They have continuously called my mothers house after being told do not call and gave her personal information, telling her I owe and they are going to file a case if I don't call in. When I called, they would not state the name of the complain just that case manager Rubio etc and hung up when I asked what company. They had my cell phone number and would never call. Finally, they called my mom and left her a number for me to call back. When I called in in the beginning of Feb, I spoke with a someone and setup arrangement to pay by Feb. 26th if I receive a check I'm waiting on. The man told me I had to have it paid by 3pm or I can pay the money out of my check and re-loan. I advised him I do not want to re-loan. I want it paid of. He said it has to be paid or they will file a case.

I did my taxes with Jackson Hewitt (I do not recommend using them and have placed a Consumer Complaint against them) and was given an ACE Cash card for my tax return. I was told by Jackson Hewitt that the card was ready and so I went there at 1:45 pm to pick it up and it was activated, and at 2:14 pm the same day, I was told that the card had only a $9.50 balance (it was $10.00, but they charged 50 cents to tell me that). Apparently, the card was activated 3 days prior to it being ready and so the money went back to the originator.

We were on vacation over the weekend and had some unexpected car troubles. This was two weeks from my payday so I called Ace to get a loan to cover the costs of the repairs and prevent an overdraft in my bank. Due to the fact that Monday was a bank holiday, I was told that a direct deposit would be in my account on Wednesday. So Wednesday comes and no deposit. I did however end up with an overdraft for the cost of the repairs that I was intending to cover with the loan. I called Ace and explained the situation. I was rather rudely advised that no one at the company promised me that the money would be there on Wednesday. I objected and stated that I was in fact told by the company rep that it would indeed be there on that day. I was then advised that I could either cancel the loan or have it deposited on Thursday. I replied that the whole purpose of the loan was to prevent an overdraft that had already occurred.

This company has called me at work repeatedly after receiving a letter from my attorney. They've asked for my supervisor, my HR department, my CEO, and my CFO, all of which I have documented by the switchboard. This is a clear violation of Texas Penal Code 42.07 regarding harassment. My husband and I have had enough.

They proclaim that they are in Texas, I do not know. But I am located in Omaha, NE. I had some financial difficulties and have been trying to make arrangements with them in regards to my Payday loan and they will not accept it. They want me to pay in full and then keep saying that I will be eligible to rewrite. I do not want to rewrite. I just want to pay it off. These people are very rude and intolerable. This business should be shut down. I am so stressed my hair is falling out due to them not agreeing to stop calling me at work 3-4 times back to back until I answer.

On 12/15/2009, I was contacted by an individual named Rylee who stated he was calling on behalf of Ace Cash Express in regards to a delinquent balance on a $300 loan. I explained to the individual I had not contacted them because of recent financial hardships and was unable to financially resolve the matter but was willing to work out a payment plan. At this point, I requested not to be contacted to my place of employment regarding financial personal matters. The individual became very aggressive stating that at this point, I had no right to make any type of requests and also stated that arranging a payment plan was no longer an option. He stated that I needed to pay the fine in full or I would be referred to the district attorney's office and that they would be contacting my employer to verify a demographic status regarding my personal financial matters.

I received a phone call at my place of employment from an individual named Wylee ** he was calling on behalf of ACE Cash Express in regards to a delinquent balance I had for a $300.00 personal loan. I let "Wylee" know recently I have been facing financial hardships and have not been able to financially resolve the matter. I asked if I would be able to work out some type of payment plan but was told that was no longer an option. I requested nicely that he please no longer contact my place of employment regarding personal matters.

I recently had a baby and have been hospitalized (2) since my baby was born. Due to me being in the hospital, which I can provide backup for, I mistakenly forgot to write a transaction down and ended up having 3 NSF but as soon as I received a letter from ACE, I immediately contacted them and gave them a specific date as to when I would have my debt paid off. The collections representative, Letesha **, was verbally abusive to me and ordered me to pay on the spot, which at that time I had told her that I was widowed and received direct deposit every 4th Wednesday of the month and gave her the date that I would pay. So as soon as my deposit was in, I went to my bank, withdrew the money and took it to the store but before I paid, I had the clerk call to verify that they did not run the check through again and Letesha assured me that the check was not presented again and I had checked my account as well. The very next day, she ran it through making me homeless.

I paid off my cash loans, but someone keeps calling me from 714 ** by the name of Blaine and said I owe this money and I have committed federal check fraud, theft of check by deception, and stolen money for the State of Illinois. Then I said, "You mean Idaho." He said yes. They have an affidavit filed, and I owe $362.39 plus some thousands worth of fees. Funny thing, I have copies showing these accounts are paid in full and with zero balance. They continually call my work but don't tell me what it is for.

These people have called my job and left messages for my manager with a case number. They no longer call my work phone, but they called a different department at work, wanting to speak to my manager and saying I am doing fraud with my work computer because I have not been able to pay what I owe them. They did not have my new phone number. I don't know how they got it, but I received a call from case manager Henderson saying I should call her before 3:00 pm Pacific time or else she was going to move forward.

I have recently been laid off and was contacted by a female from corporate, stating that I needed to make a payment or else they will proceed with legal actions. Now remind you, I had renewed the loan four times. I stated to the lady about my status - that I can pay $50 and would gradually pay more once I received my unemployment. The female stated that wasn't enough and that I had to pay it off and re-borrow the money. I had informed her that I didn't have such money. I was told they don't offer payment arrangements and will prosecute me. Until now I have been threatened and harassed by this company.

On 03/23/09, I got a phone call on my cell from a Mr. ** stating that I needed to contact him by 11 am the next day or he was going to take action on my account or I need to contact a lawyer. This call upset me because I did not know what was going on. I called the number that he called me from and I asked for a Mr. **. I got transferred to a Mr. ** that said I should get in contact with a lawyer and that I should have handled my responsibilities and I was grown enough to get a payday loan, so I should be grown enough to deal with what is going to happen next.

I have a payday loan with this company and they have been refusing to allow me to make payments of the loans and making threats to pursue legal action. Mr. also threatened to run my social security number and contact my employer even though i've stated that i could not receive personal calls at work. Mr. refused to allow me to make payment arrangements and told me that i needed to seek legal advise, and good luck to me because i was gonna need it.

I have a payday advance with Ace America's Cash Advance and was paying them faithfully each pay period, i probably paid back twice the amount borrowed or near it. The first time i was unable to pay them back was a result of my purse being stolen while at the movies which set me back because i had other bills due as well. When i contacted them to let them know the situation and to make payment arrangements they told me the minimum amount they would accept. I told them i couldnt afford to make the minimum they quoted me, but could afford to make $100.00 payments. They refused the $100.00 payments, and told me that i would continue to get phone calls. The next encounter i forgot the female's name, but i told her i was in the process of trying to see if i could borrow the money and she rudely stated that i wasnt trying to do anything.

This person attempting to pressure me in reloaning monies. I recieved pay day loans and simply got into a trap and had to reloan over and over again. I did lose my job and was unable to pay. I recieved a call from a young man threatening to file a case on me for a bad check. I feel this needs to be explained to customers verbally and in writing prior to getting a loan.

I purchased a cell from the company Roxi Miblie on 5/31/08 from Ace Cash Express. When I recently tried to activate my cell phone the phone had no battery in the package and I was told the phone has already been activated four months prior to that date. I called the Ace Cash Express because that was the place I received the phone and they told me there was nothing I can do. There were no refunds or replacement phones. I didnt' receive any appropriate service and my money that I lost due to the purchasing that phone.

I consolidated my Payday loans (I had 9 of them), and this company refuses to work with them. I have offered to make a small ($20) payment, and he said it was unacceptable and accused me of liking to get money free, and accused me of writing a bad check (it wasn't bad at the time i gave them the unsigned, unwritten check). I closed the account after I consolidated and left them a message.