About Ace Cash Express
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After applying for a payday loan yesterday I received two emails after they were closed that stated the following: "Your application for a short-term loan is approved based on the information you provided on your application, but we still need to verify some of your information. Please call us at 888-753-2392 to complete the approval process during our business hours, 7:00 a.m. to 9:00 p.m. CST."
But when I called in thinking my loan was all set and my financial problems were solved, I was told the loan was only pre-approved and I still had to wait. Nobody could tell me how long nor why I have two emails saying the loan was approved and for me to call in. When I explained I felt the emails were deceptive and I wanted too cancel my loan they refused to do so telling me I had to wait for it to be approved and then and only then could I cancel the loan application. Total humiliating waste of time and of their own company resources answering my calls. They also won't let me cancel the loan now and want to keep me waiting and worrying about the whole situation. If you want to be deceived and humiliated when you are in a tough financial spot then this is the company for you.
I applied for an installment loan and was sent an email stating that I was pre-approved based on the information I provided and that I was to call to verify some "additional" information. When I called, the representative only asked my name, phone number, date of birth and last four of my ssn #. After providing the information, she said my loan was denied. Why send a "pre-approval" email then? This is just bad business and I will never recommend this company!
I feel the service can be approved If it was set up more like your competitor Speedy Cash. The company would make more money having credit access. But I use your loan company all the time. Just FYI.
I'm getting emails from ACE CASH EXPRESS saying that I took out a loan in the amount of 1250 dollars. This is the second time this has happened to me with this company. They're either scammers or they're trying to extort money from people. I had been getting different emails from them, One stating my application was incomplete, another stating I was denied, another saying that I need to verify my account information, then lastly asking for a payment or all in full. This is totally ridiculous and something needs to be done. Not long after my account was compromised so I had to close that one, cancel my debit card, and open a different account. I was forced to lock all 3 of my credit bureaus and place a lock on them, and red flag my social because of them.
They want payment every 10 days instead of on an actual payday schedule. Then when you call to change your due date they tell you too bad they can’t do anything. It’s one of the most awful places I’ve gone through!
I would not recommend using Ace for payday loans. I was inquiring about cash online, and their whole application process was bizarre and confusing. They had me sign 2 documents before even telling me if I was approved. Apparently it finalized a loan I thought I had canceled out of. I only found this part out 4 days later when money was deposited into my account. Luckily cancelling the loan was an easy process. But I was never once clearly told that I had accepted. I never saw or signed a promissory note which I, maybe incorrectly, thought was a requirement. I never received a confirmation email. I literally would not have known the process was completed if I had not checked my bank account.
On top of that, the next day I went in store to apply and they had me go through the whole process again. Going as far as to run my credit again. I assume they did anyway. Once again the process was not clearly explained to me. They didn't even have me fill out an application, which I also thought was a requirement. In the end I was denied for having too many existing loans, which now that I know the online loan had been completed makes sense. At the time it was very confusing. That was all they could tell me, even though the loan was with their company.
I was later informed that in store and online are completely different and they can't even see if an online loan exists at the store level. Which seems weird to me since you're suppose to be able to make payments in store. The whole situation was ridiculous. I suggest not using this company. There are plenty of other options out there that will be more upfront and knowledgeable about the whole process.
So I was locked out of the payment portal and could only log into the collections portal so when you log in you can make a payment. So I check my bank account today and Ace has written itself a check in my name and cashed it through my bank without my permission.
My husband and I went to the branch that is located in Mesquite Texas. We was first denied due to no proof of income. So the lady states "if you get that we can try again." Brought in pay stubs. Oops denied again 'cause my husband's name was not on his card. Umm. Take notice the lady states "do you have a card with your name on it." Umm lady on his pay stubs it have his direct deposit with the account number that is on his card. Ran again, oops denied. For the 3rd time she runs it again and oops denied again stating now it’s his credit.
That’s a lie. We have our credit to before anyone to run our credit we are notified and we have to call to unfreeze it. No notifications. We called and our credit was not ran. It come back. He was at a 556. No we are at a 700 credit. Goes to show you that they give it to that won’t to. I would not recommend this place. In trust worth. And the site says no credit checks. And they don’t. They have it programmed in their computer to give out those notices when they feel it’s not necessary. Thanks Ace. A lesson learned.
Twice they took out their payment too early and cost me a $35 overdraft each time. Called them and they try to say that it said the 1st and not the 3rd. They are lying because every time before, they took it out on the 3rd. Do not use these people. They are liars and will screw you.
I must first congratulate the employees for running a loan disbursement and collecting business. Application for the loan is simple. Answer questions, fill up compliance forms, ("Accepting by signature the dismissal of bankruptcy proceeds") Non or military affiliation... etc. Loan sum amount depends on financial history with the company, most likely starts to lend from 100 dollars. Once credibility is built you get access to higher disbursement amounts. Walk in store loans are to be paid in store. You cannot pay a walk in store loan online with this company. Strange in this digital age, but hey - they still treat you like a fine customer. LOAN FEES ARE BEST, EVEN AMONGST OTHER ONLINE LOAN CENTERS.
Ace Cash Express Company Information
- Company Name:
- Ace Cash Express
- Company Type:
- Year Founded:
- 1231 Greenway Dr. Suite 600
- Postal Code:
- United States
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