Ace Cash Express Reviews

I have done business with Ace Cash Express for a very long time. I kept the past Pay Day loans documents on file. During the time I had loans with this company, I paid on time until the very last one was paid late due to Bank of America closing my account because of unusual circumstances. When the bank closed my account, I did not have access to my funds to pay Ace Cash Express on a timely basis. However, I know my obligations with Ace Cash Express and kept in touch explaining the issues about my funds.

They approve you and somewhere in the contract you sign, they want money upfront to get the loan. Very shady business tactics. If I had the money, why would I need a loan from them. And then of course, if you cancel the loan, they want more money from you.

Thank you to Rinika I was in and out with all my needs met! Great person skills. Very nice lady! Store was clean and neat! Welcoming environment also! I felt at home while trying to cash my checks! Thank you!

Jose at Ace Cash Express on MLK Blvd in Los Angeles, California is very kind and helpful. He patiently listened to my concerns and gave advice and help where needed. He is a valuable Employee…very knowledgeable. It’s a pleasure doing business with him.

Jasmine was very helpful and nice when I came up to the store .. Great customer service… She was very patient with me and getting me everything I need in a timely matter. Will definitely be back .. Thanks again Jasmine.

Get in and out with her always. No waiting long. She is friendly. Other places I've been cashiers look like they're mad at the world. In Ace cash I never seen a angry face cashier. I been using them for years now.

I have dealt with Ace for a long time and never had an issue until recently. I have had several loans and paid them back with no problem. When I took my loans my paydays are on Wednesday but for convenience they have allowed me to come in by that Friday to pay this has been the way I've done it for a year now. This last loan I went and paid on Thursday a day earlier I was thinking, the next week I get a letter saying I was put in collections. :(

I borrowed 200.00 and have now paid them 459.00. They just keep taking money out of my account. When is the loan paid for and over. I will never do business with them ever again. What a horrible company. How much money would they keep taking had I not called my bank to stop payment.

They advertise title loans for a company out of California called Wilshire Consumer Credit/Westlake Financial who then uses a bank in Utah to provide loans well above the interest rate allowed in the state of Florida using Florida’s own title documents. This is a “rent a bank” scheme and I wouldn’t get involved if I were you. They have absolutely taken everything from me. The bank doesn’t ever call regarding the loan. They have 3rd parties on behalf of Wilshire to constantly harass you with phone calls. This is a predatory loan and they need to be shut down. All the companies involved in this little scheme they play. I will not pay a single dime to any of them.

I would like to compliment Margarita ** for her awesome Customer service. She shows her caring for client's need. Please value her experience. Give her a merit increase..She is always attentive to all the customers.

I went in to pay rent $545. I had $800 with me. Somehow I gave $700. I got back $53, I go back in to find out they don't have my money. Of course they said I went somewhere else. WRONG. At no time did anyone say, "Hey we reviewed our cameras." Only thing I was told was I was getting no refund. Moral of this mistake if you pay rent here and have any problems good luck. Police will pass the buck and say it's civil and scandalous business will not help you.

If you apply for an online loan, they are going to deposit a amount in your account, then ask you to withdraw it. And send it back to them. Trust me, when you pull the money out keep it, you will not get the loan.

My experience checking a check for the first time with Ace was Great!!! Sheliah ** really help me through the process. I also received an Ace card to get my direct deposit for my new job and Sheliah informed me you get paid a few days earlier. I will be returning to that same store for that excellent service!!!

Yes I’m so thankful for your employee Jennifer at the west 10th street Ace Cash Indianapolis Indiana. She’s so sweet and helpful and always a happy go lucky person. I hardly ever see her in a bad mood or rude to anyone and I see a lot of people being rude to her because she can’t do what they want and I see she tries to help them.

I just wanted to express my gratitude for the manager Teresa at the Ace cash express on Viscount. I haven't been to that location in a few months and she remembered. She's always kind and very professional. Thank you for all you do Teresa.

I worked with William **. He told me my credit wasn't satisfactory, so the company put in several deposits, the last amounting to $1,250. I was told to go to the store and get gift cards reflecting said amount, and send to them. It would boost my credit score. I did this three times! What a fool I am. I gave him all my information thinking the company and its rep were trusted because they have been in business so long. They took all my money in my checking and savings account, while William kept telling me to wait 30 min., wait 45 min., wait, wait. I will never, ever do business with this company! Now I am in the negative in both accounts.

I normally visit your store in Irving Tx. 2802 North MacArthur. Like to give thanks to Ms. ** for her professionalism, know her job responsibilities and getting you out in a timely manner is very important key. Not to mention her greeting and smiles of genuine care for her customers not just about get business for that location. Making sure the customer had a satisfied experience and explains everything in detail. Thank you so much. I will be customer for a long time and telling others of the awesome customer service.

I went to Ace check cashing to cash a money order, that other places kept denying. The representative, Sheria, went above and beyond to verify my money order was valid. She had to contact several people and wait about an hour, but she was able to verify and cashes my money order. This is excellent customer service and she deserves a bonus or a promotion! Thank you Sheria.

I have been a Ace Elite as well as NetSpend card holding for over 10 years. I recently noticed a transaction that was not authorized for $1300. I filed a dispute. I reached out to the merchant and was told I could get a full refund due to me not having an account with the company Credit Acceptance. It was for a car loan although they didn't provide me with the account information. I own my car. I was not about to be paying someone else car note. It is a pandemic out here. People are already suffering and struggling.

I went into Ace Cash Express, The representative was so helpful and courteous to not only me, but the customer on the phone, and the also the customers in the store!! So very friendly. Thank you, ANGELA!!

I applied for an online loan. Received an email from Ace Cash Express. Was asked to call to confirm. The man insisted over and over again that I get more than what I wanted and then tried to get me to pay them $198 before I was able to receive my loan. No. Don't ever do this. You never pay for a loan ahead of time.

This is my first time ever applying for a loan and I must admit it will be my last. The whole experience was a complete headache! Right now with everything going on I couldn’t believe that at a time like this while We are going through a pandemic that they would take out every last cent from my account. Then when I called to try to speak to someone Carrie is who I spoke to then when I called to try speak to someone Carrie is who I spoke to Aaron with no help. In fact she was quite rude! I would never recommend this place nor will I return.

Filled out an online application I wanted to cancel. They tell me that can't find the account despite the fact I give them my information when I call. Yet the account is there online when I log into it. They are fraudulent as hell and don't trust anything they say. Will be putting fraud alerts on my accounts.

Decided to open an Ace checking account when the Ace employee suggested I do so to avoid paying high fees to cash my monthly and biweekly payroll checks. She said if I had direct deposit I would not be charged anything to withdraw the money, at most 3 dollars. I withdrew 1500.00 yesterday to pay my rent and other bills and was charged 25.00 and some cents. This was at an Ace location on Lafayette and San Bernardo in Laredo, TX. On top of this I am charged a 5 monthly fee for having the account, even though I have direct deposit for two separate incomes. To make matters worse, the overdraft fee of 15 dollars has increased to 20. There are also long lines at the local Ace locations.

I applied for the installment loan and was pre approved. Sent in information as requested and each time they came up with an excuse it was wrong and would make me reapply. Each time I reapplied the amount would go downs by $100. I even had to mark all my information so they could see it before sending it in because they have no idea what they are looking for. There finally wasn’t nothing they could pick at on my info so they just said they didn’t receive even though I have email proof. The employees have no idea what they are doing and give automated responses. The last time I received calls but left no messages and when I called back the employee had the same damn auto response and stated he showed no calls. Horrible place that has no idea what they are doing.

Awful. Never use this company. Went to the one on Gravois Road. The girl Anna was so unprofessional. Tried to cash a check. She took forever then tried to charge me 250.00. I said never mind. Went to Check N Go. They cashed it for 90.00 and was very nice. I do not like dishonest people. Please Do Not Use Ace. MARIE

I have gotten loans from here a couple times. However, I went through some financial hardship. Instead of being given the option to make lower payments for a payday loan. They sent my case to court! I received no mail or phone call until I got the call from the county court! They actually will take you to court for a $200 dollar loan!! Instead of allowing you to make payment arrangements they called me one time and within five minutes they called the people that I had listed on my application. They did that instead of allowing me time to call them back! I do not recommend doing any type of loans with them. Choose another place! There are plenty other loan places offer want to help you pay off your loan without going this far!

I will never use this company again. I was afraid to try them to begin with and I should have listened to my instinct. I borrowed $500 and ended up paying $971 in 3 payments. Yet I was told a different amount. When I tried calling for customer service they kindly told me they could not see "in store" loan information. Had I made the 12 payments as I had initially signed for I was going to end up paying $1760. Yet in 3 I paid $971. Makes NO sense & I HIGHLY recommend that no one use this company.

They'll run your credit without permission. They'll call your bank and ask about your latest transactions all to lend you a few hundred. Don't use it. Use lendup.com or cashnet.com instead, they don't run credit.

After applying for a payday loan yesterday I received two emails after they were closed that stated the following: "Your application for a short-term loan is approved based on the information you provided on your application, but we still need to verify some of your information. Please call us at 888-753-2392 to complete the approval process during our business hours, 7:00 a.m. to 9:00 p.m. CST."