Ace Cash Express Reviews

Customer service BY THE WAY I USED TO BE A TELLER AT A REAL BANK. LOL. It's not all sunny days, ice-cream, birthday cake days. I still manage to say have a good day. This the ONE on Woodland Ave I'm sure I am not the 1st or last to report BOTH not professional behavior...The 2nd time I went there like the next 2 weeks the same nasty one wait on me. I think she was training someone...I wanted to do the same transaction she get smart again. Unprofessional in front of her coworker. The other girl started laughing at me. Both of them **. 1 slim thin built. The other 1 kind of overweight and short the nasty one...

I feel you guys should have more tellers in your store working avoid long lines and please hire more professional tellers that smile and speak good morning. I hope this do not fall on deaf ears...You never know what someone going through in their life...Your tellers not a go. I wouldn't hire. The ones I see in Philadelphia and the one on 52nd and Baltimore all act like they don't want to work. Ridiculous.

Upon receiving the loan document, I decided to take his advice seriously and read it carefully. In the loan document, if you do not have at least a 700 credit score, which I doubt anyone going to this company does, they're going to charge you either a $298 insurance fee or a $250 deposit fee that you may or may not get back within two days. And the kicker is they don't even check your credit until you sign the loan agreement, which basically locks you into a $150 fee no matter what happens!

I found this extremely strange, as no reputable lending company would ever ask you for an insurance fee or a deposit fee for money that you probably don't even have. Then, on top of that, they will charge you a $150 fee if you sign the loan agreement and then try to back out, if you don't read carefully. This is all before you're even informed about how you'll receive your funds or when you'll be receiving your funds. On top of this, he was still pushy and insisted the fee was only if you decided not to pay the loan, as they would be losing money since there's no collateral.

I politely told him that I would no longer like the loan, and thank goodness I did, or I would have been out $150, and probably more. I truly recommend that if there is a safer option or a more reputable company, you go to it. Do not use Ace Cash Express. If you need a loan company and you need one now, try Lendly or Uprova. You won't get scammed, and you'll get your money. On a final note, people like Dominic should be ashamed, trying to scam those who are down on their luck.

I thought it was odd that he wanted me to leave the review right now, but I accepted the card while paying attention to the keypad to act as if I was focused on the terms & agreements on the screen (but I definitely notated in my mind that this was odd and explained why their store has over 200 five star reviews that mention the agent by name). Once the application went through, he let me know I was denied. He handed me a document/receipt regarding the denial and said I can call the number to find out why I was denied; he also said I can go online and try reapplying there since most people get denied in person but approved online. I left the store and when I got to my car, the document shows my reason for denial as “Customer does not meet age restricted eligibility requirements”.

Excuse me?! I’m not sure if the requirement is 18 years of age, 21 years of age, even 25 years of age, but I am definitely older than all 3 of those ages and the application had my correct birthday so there’s no way there was a “mistake” on the application. I now truly believe that they allow you to be approved after you’ve scanned and left a Google review right then & there, and if you don’t/decline, they change something in the computer from their end to get you denied (I noticed that when I pretended to pay no mind to leaving a review, he then started typing something on the computer). Also, I realized that as I arrived to the store, a gentleman was sitting on one of the chairs on his phone typing away but he was already in the process of being helped, and once he finished what he was doing on his phone, the agent said he was approved and handed him money.

I was curious, so I went to the store’s Google reviews, and sure enough there was a new (less than an hour before) review from a man who looked like that guy! I definitely think this company is operating as a scam: will only allow you to be approved if you leave a 5 star review right then & there, or mess with your application to get denied when you don’t. I’m actually grateful I got “denied” because who knows what other shady financial stuff I would’ve fallen victim to. In fact, now I’m worried they have my information on hand and will sell it to third party companies. Do not do business with them, or even set foot in their store!