Ace Cash Express

I went to ACE Fast Cash at 3071 Hwy 21 Ste 102 Fort Mill SC 29715 to pay back my loan on the due date on 6/8/18. However when I arrived there was a note on the door stating the store was closed early due to the system being down. I went back the next day, spoke with ** the center manager and was told she couldn't accept my payment because it was late, even though it wasn't my fault. She advised I put the money back into my account and she will contact corporate to have it taken care of. What kind of business can't take a payment except thru cash? What kind of business can't take a "late" payment?

I am posting this in hopes real Ace Cash Express looks into scams. About 4 years ago I was searching online for loan, filled out app, called back by a Michael ** claiming be Ace Cash Express claimed needed upfront fees, so foolishly being in financial crisis I paid upfront fees only it was a scam. I was ripped off entire week's paycheck. Now ever since @ every 6-8 months I get these threatening emails about not paying loan back that never received & how I will be prosecuted, Iowa's Attorney General's Office is a Godsend in this situation. Please be aware!! Fool me once shame on you if you try again.

ACE doesn't tell applicants that they do a HARD inquiry every time, even for a little payday loan. I found out when my credit monitoring notified me. I contacted the ACE president who responded rather uncaringly that they are "authorized" to pull your credit score WITHOUT your express permission. And I was instructed to call customer service. Well, the customer service rep was not helpful at all. He kept repeating they "do" credit inquiries and didn't seem to see the big deal about hard inquiries. Then he hung up on me. I'm requesting that ACE remove both hard inquiries from my credit reports. Otherwise they won't get my business again.

I have been getting a payday loan for over a year. I attempted last year to get a installment loan and I was denied even though my income qualified. Then last month I received a denial email for a loan that I had not applied for at all. They charged my account three days early again and broke the contract again. I applied for the same payday loan again and was denied and claimed it was from a ACH payment that was five days late and still had not been paid... I do not have any ACH payments set up with anyone and never have. It is unjustified decision, that will cost me my job, and my rent payment will be short the amount that I was borrowing.

Honesty, accountability of 1 your clerks. I misplaced my wallet today. I didn't exactly know where it was. I returned to the store. She kept it for me and returned it to me. She's also very helpful to me when I'm doing business. "GOD" Bless her for being honest.

I took out two online payday loans with Ace Cash Express. The first went fine. I paid in store on time. The second went fine and I went to a different store location to pay on time. The clerk clearly didn't know what he was doing. It took me a hour to pay. I even received after I left a email confirming the payment. Two days later I got a email saying that my payment was past due. I called in and they apologized and explained the incompetent employee failed to remove a hold on my account so they tried to debit my account after paid and that is why I was past due. She removed the hold and apologized for the mistake.

I can't even write this review without laughing hysterically that these people are still in business. I have never gotten a loan from this company. Nonetheless when looking into payday loans is $495 an option for a payday loan. Some schmuck named "Paul" using a GMAIL address claiming to be with Ace Cash America is going to "sue" if I don't pay the $495 by today. Or I can set up a payment plan with Paul and pay him a total of $900 with three installments of $300... Scratching my head too. If I fail to pay this court fees of $4,200 will be waiting for me at "my doorsteps" and I say Paul because who the hell sends a business debt collections email without a phone number to contact anyone at. ** is a ** way to scam people.

I have gotten two payday loans with this company. My experience was positive both times. The application process was seamless. When I contacted customer service, the representative was courteous and professional. This is the only company I will continue to do business with.

Stay away from this non-accredited business. I was alerted by my credit monitoring that a hard inquiry by Ace Cash Express was reported. After going through several phone calls of which no one could tell me anything I was given an email address to write to. All I wanted was for them to remove the inquiry from my report and to send me a Credit Inquiry Removal Letter.

I was alerted by my credit monitoring that a hard inquiry by Ace Cash Express was reported. After going through several phone calls of which no one could tell me anything I was given an email address to write to. All I wanted was for them to remove the inquiry from my report and to send me a Credit Inquiry Removal Letter. They informed me I would need to file a police report if I didn’t “apply for these loans.” First of all I was never told there were actually loan applications in my name, and certainly nothing specific like when, or where or what information was given.

I received an e-mail stating I'm approved for an installment loan. So I called and they asked all sorts of questions regarding my banking then told me they needed me to provide them with my personal banking login information as they would make a trial deposit in my account then go in and withdraw that - then send me the amount they indicated I was originally approved for. No way would I give anyone access to my bank account. BEWARE and do not give access to your bank account to these people - very scary!!!

What the hell kind of company gives loans on the internet without picture ID just SSI and checking account and a phone they can reach you.

Took out and paid my payday loan. Months later they are trying to take $20 out of my checking account. When I call them they say I owe $0. But that they can take it and to read my contract. No correspondence regarding any money owed has ever been received. Reported it as a fraudulent charge.

I needed a quick payday loan for an emergency to pay back in 4 payments on a set payment schedule. I made first payment on exact due date. The second payment was paid 2 weeks before the due date. The day after the second payment the remaining two payments plus a $20 fee was pulled directly from my checking account. This practice was an illegal draw as I was not past due. I contacted both the home office and the local office demanding they remove the draw on my account as it over drafted my account sending back a regular auto payment which has been set up to pay my monthly utilities every month. The corporate office told me to go to the local office to fix it as they would approve it.

In a nutshell how are you going to tell me I was only given a 200 dollar loan based on my credit!! First of all you want to be important and placed with the high rollers in the banking industry but you're not! How are you going to judge me based on my credit as it is a little over 600+ and what makes you think you can run my credit with access to my bank by personal check and... my debit card!! Really!! I'm reporting your illegal operation for even doing a credit check on a payday loan and trust you guys were just a last minute and paying back loan in a few days!!! How dare you!...

First off, they asked him where he got the check. I guess if you send back phone cards you didn't need from Christmas you're targeted. Sprint issued the check. He called sprint in front of them and they were very rude. The Mexican chic asked him was he talking to someone that was pretending to be a sprint. My son's not a liar. But they racial profiled him. We took the same check over to Bank of America. And they said the check is real!. That she obviously don't know what number to use. That they would have cashed it. Now my son has to call Sprint. And get another one issue. Military people keep your kids away! Don't go to the one on rancher... Never again. It's a shame hard working people gonna put up with these type of idiots.

I applied for a bad credit loan on the internet for $5000. I received several texts from Ace Cash Express asking me to call a Mr. S. ** at **. I did not returned the call. I received a text this morning stating that I got the loan and what my payments would be monthly. I text back to see if it was true and I was texted back confirming the loan, so I called. After I verified my banking information and social security number, Mr. ** told me that I needed to pay $220 upfront before the funds can be transferred to my bank account.

On 12-8-2017 I attempted to get a Visa debit card. Gave employee 400.00 to place on card. She said all good. 387.00 was card. I tried to use card. It was rejected. I went back to a rude women. Said my 400.00 was returned before I left store. I Am disabled, fixed income. Ace Express Denver Corporate ignoring my complaint.

The manager at the location on Grand Street in St. Louis, Mo has no customer service skills to do her job. She talks down to customers in the store. While you wait you can hear her say negative comments about the customers that use the service. I would not recommend using Ace Cash Express under any circumstance. When I asked the manager for her supervisor name and contact information, she refused. Daniel should not be in management.

Don’t go there! I went to the one on Cave Creek and Greenway and dealt with Jaime. He entered my info - printed out paperwork - had me sign everything so fast (my head was spinning) and denied me. They said because my phone number didn’t match me or my bank account. What??? It’s all in front of you! Made no sense. They basically said “have a nice day… next please”. Oh and they run your credit without permission! It was awful! Never do business there!

I had a text message saying I was approved for a loan. After giving all my information, AND supposedly, before the money could be deposited into my account I has to pay. I was supposed to get some money send at Western Union. Which I did not have, so after I told the man no Western Union he wanted iTunes cards. He got me for 250.00, I later called iTunes. The account for iTunes was in China, after I reported it to the police and had my bank information changed.

Stay away! If you’re a day late on your payment and they can’t reach you, they’ll call and harass your relatives, friends and acquaintances about your loan. They’ll tell them it’s for a lawsuit which isn’t true. I tried making a payment for my husband over the phone but since I wasn’t on the disclosure list they couldn’t discuss any information regarding the loan with me. I told the representative that was fine I just wanted to make a payment for whatever the amount was past due. She kept asking “How much is due?”

Do not use this company. They get your bank account info and try to take out 75.00. Why would you be asking for a loan if you had 75.00. So now I’m going to have to change all my banking information because I’m afraid of what they will do with my info. When I told him I didn’t have 75.00 he hung up on me. If you get a text or email from them saying you’ve been approved, delete it! They are frauds!

Everything about this email said scam: "We are pleased to inform you that your application for online loan has been approved and we are waiting to transfer the amount. Please go through the attachment of loan approval and agreement papers for $5000 from Ace Cash Express. Your loan account number is **. Please call us back as soon as possible to process this application." First off, his email address was **. He said his name was Steven ** but he sounded like he was from India, no offense but he didn't sound American whatsoever. He couldn't provide the company's EIN # and stuck with his lie in terms of ACE Cash having 2 sectors. If you receive the email above, please don't play yourself.

This is the far and above worst company I have ever done business with... every time I go in to do a simple deposit or money order I end up waiting for a half hour only to be greeted by rude employees. The fees are ridiculous... customer service is wretched!! Please hire more people and stop ripping people off!

First off when I initially needed to borrow money from this rip off company, I was never told that I would need to bring a personal check each time I came just to re-borrow. So I arrived 2 days early to pay my loan and re borrow only to be told I was denied for using counter checks given by the bank teller. So not only did I pay my money only to be denied of getting it back but my business was conducted under false pretenses, and at this point I am highly seeking litigation against this company. Such a rip off!

Do not give these people your information. They ask for all your bank information as well as login and password to your online banking account which I was very hesitant to give but the representative assured me the information was only to verify my account. After asking for a second access code I asked to speak with a manager and someone I could understand better (he had a strong accent. His name is Alex). The representative stated I was rude and that he was the manager and he would not approve my loan and then proceeded to threaten to share my bank information online and hung up the phone. Very unprofessional! Scam!!! Stay away from these crooks!!

I started using Ace Elite 2 years ago because they say their deposit is 3 days faster but it isn't. They are no faster than anyone else. The customer service never know anything about the deposit. They always claim they are just the receiving end. I don't like it at all. I need to go out of town and waiting on them to direct deposit my check is worst than waiting on the mail.

There are scammers out there using the Ace Cash Express company name. The scammers telephone number is **. The real Ace Cash Express number is 972-550-5000. The scammers called me and wanted my routing number, bank account number and bank password. I told them I was not comfortable providing this information and they hung up. Person barely spoke English.

I have been going here for months cashing personal checks my mom writes for me. Sometimes just because I cashed 3 checks in 3 days in a row they accused me of stealing them. My mom name was on the check and I have the same last name. They even called my mom several times and when they accused me and my checks always have went through they always get paid and they denied me and treated me like a criminal. Worst experience I ever had.