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Ace Cash Express

Ace Cash Express
Overall Satisfaction Rating 1.39/5
  • 5 stars
    18
  • 4 stars
    7
  • 3 stars
    9
  • 2 stars
    19
  • 1 stars
    280
Based on 333 ratings

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    Ace Cash Express Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
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    Verified Reviewer
    Original review: April 1, 2020

    This is my first time ever applying for a loan and I must admit it will be my last. The whole experience was a complete headache! Right now with everything going on I couldn’t believe that at a time like this while We are going through a pandemic that they would take out every last cent from my account. Then when I called to try to speak to someone Carrie is who I spoke to then when I called to try speak to someone Carrie is who I spoke to Aaron with no help. In fact she was quite rude! I would never recommend this place nor will I return.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 4, 2020

    Filled out an online application I wanted to cancel. They tell me that can't find the account despite the fact I give them my information when I call. Yet the account is there online when I log into it. They are fraudulent as hell and don't trust anything they say. Will be putting fraud alerts on my accounts.

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      Rated with 2 stars
      Verified Reviewer
      Original review: Feb. 2, 2020

      Decided to open an Ace checking account when the Ace employee suggested I do so to avoid paying high fees to cash my monthly and biweekly payroll checks. She said if I had direct deposit I would not be charged anything to withdraw the money, at most 3 dollars. I withdrew 1500.00 yesterday to pay my rent and other bills and was charged 25.00 and some cents. This was at an Ace location on Lafayette and San Bernardo in Laredo, TX. On top of this I am charged a 5 monthly fee for having the account, even though I have direct deposit for two separate incomes. To make matters worse, the overdraft fee of 15 dollars has increased to 20. There are also long lines at the local Ace locations.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 13, 2019

      Awful. Never use this company. Went to the one on Gravois Road. The girl Anna was so unprofessional. Tried to cash a check. She took forever then tried to charge me 250.00. I said never mind. Went to Check N Go. They cashed it for 90.00 and was very nice. I do not like dishonest people. Please Do Not Use Ace. MARIE

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 22, 2019

      I have gotten loans from here a couple times. However, I went through some financial hardship. Instead of being given the option to make lower payments for a payday loan. They sent my case to court! I received no mail or phone call until I got the call from the county court! They actually will take you to court for a $200 dollar loan!! Instead of allowing you to make payment arrangements they called me one time and within five minutes they called the people that I had listed on my application. They did that instead of allowing me time to call them back! I do not recommend doing any type of loans with them. Choose another place! There are plenty other loan places offer want to help you pay off your loan without going this far!

      15 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 18, 2019

      I will never use this company again. I was afraid to try them to begin with and I should have listened to my instinct. I borrowed $500 and ended up paying $971 in 3 payments. Yet I was told a different amount. When I tried calling for customer service they kindly told me they could not see "in store" loan information. Had I made the 12 payments as I had initially signed for I was going to end up paying $1760. Yet in 3 I paid $971. Makes NO sense & I HIGHLY recommend that no one use this company.

      20 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 11, 2019

      They'll run your credit without permission. They'll call your bank and ask about your latest transactions all to lend you a few hundred. Don't use it. Use lendup.com or cashnet.com instead, they don't run credit.

      14 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Oct. 5, 2019

      After applying for a payday loan yesterday I received two emails after they were closed that stated the following: "Your application for a short-term loan is approved based on the information you provided on your application, but we still need to verify some of your information. Please call us at 888-753-2392 to complete the approval process during our business hours, 7:00 a.m. to 9:00 p.m. CST."

      But when I called in thinking my loan was all set and my financial problems were solved, I was told the loan was only pre-approved and I still had to wait. Nobody could tell me how long nor why I have two emails saying the loan was approved and for me to call in. When I explained I felt the emails were deceptive and I wanted too cancel my loan they refused to do so telling me I had to wait for it to be approved and then and only then could I cancel the loan application. Total humiliating waste of time and of their own company resources answering my calls. They also won't let me cancel the loan now and want to keep me waiting and worrying about the whole situation. If you want to be deceived and humiliated when you are in a tough financial spot then this is the company for you.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 20, 2019

      I applied for an installment loan and was sent an email stating that I was pre-approved based on the information I provided and that I was to call to verify some "additional" information. When I called, the representative only asked my name, phone number, date of birth and last four of my ssn #. After providing the information, she said my loan was denied. Why send a "pre-approval" email then? This is just bad business and I will never recommend this company!

      13 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: Sept. 3, 2019

      I feel the service can be approved If it was set up more like your competitor Speedy Cash. The company would make more money having credit access. But I use your loan company all the time. Just FYI.

      Thanks,

      Marcus

      5 people found this review helpful
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      Ace Cash Express Company Information

      Company Name:
      Ace Cash Express
      Company Type:
      Private
      Year Founded:
      1968
      Address:
      1231 Greenway Dr. Suite 600
      City:
      Irving
      State/Province:
      TX
      Postal Code:
      75038
      Country:
      United States
      Phone:
      877-223-2274
      Website:
      www.acecashexpress.com