Ace Cash Express

Awful. Never use this company. Went to the one on Gravois Road. The girl Anna was so unprofessional. Tried to cash a check. She took forever then tried to charge me 250.00. I said never mind. Went to Check N Go. They cashed it for 90.00 and was very nice. I do not like dishonest people. Please Do Not Use Ace. MARIE

I have gotten loans from here a couple times. However, I went through some financial hardship. Instead of being given the option to make lower payments for a payday loan. They sent my case to court! I received no mail or phone call until I got the call from the county court! They actually will take you to court for a $200 dollar loan!! Instead of allowing you to make payment arrangements they called me one time and within five minutes they called the people that I had listed on my application. They did that instead of allowing me time to call them back! I do not recommend doing any type of loans with them. Choose another place! There are plenty other loan places offer want to help you pay off your loan without going this far!

I will never use this company again. I was afraid to try them to begin with and I should have listened to my instinct. I borrowed $500 and ended up paying $971 in 3 payments. Yet I was told a different amount. When I tried calling for customer service they kindly told me they could not see "in store" loan information. Had I made the 12 payments as I had initially signed for I was going to end up paying $1760. Yet in 3 I paid $971. Makes NO sense & I HIGHLY recommend that no one use this company.

They'll run your credit without permission. They'll call your bank and ask about your latest transactions all to lend you a few hundred. Don't use it. Use lendup.com or cashnet.com instead, they don't run credit.

After applying for a payday loan yesterday I received two emails after they were closed that stated the following: "Your application for a short-term loan is approved based on the information you provided on your application, but we still need to verify some of your information. Please call us at 888-753-2392 to complete the approval process during our business hours, 7:00 a.m. to 9:00 p.m. CST."

I applied for an installment loan and was sent an email stating that I was pre-approved based on the information I provided and that I was to call to verify some "additional" information. When I called, the representative only asked my name, phone number, date of birth and last four of my ssn #. After providing the information, she said my loan was denied. Why send a "pre-approval" email then? This is just bad business and I will never recommend this company!

I feel the service can be approved If it was set up more like your competitor Speedy Cash. The company would make more money having credit access. But I use your loan company all the time. Just FYI.

I'm getting emails from ACE CASH EXPRESS saying that I took out a loan in the amount of 1250 dollars. This is the second time this has happened to me with this company. They're either scammers or they're trying to extort money from people. I had been getting different emails from them, One stating my application was incomplete, another stating I was denied, another saying that I need to verify my account information, then lastly asking for a payment or all in full. This is totally ridiculous and something needs to be done. Not long after my account was compromised so I had to close that one, cancel my debit card, and open a different account. I was forced to lock all 3 of my credit bureaus and place a lock on them, and red flag my social because of them.

They want payment every 10 days instead of on an actual payday schedule. Then when you call to change your due date they tell you too bad they can’t do anything. It’s one of the most awful places I’ve gone through!

I would not recommend using Ace for payday loans. I was inquiring about cash online, and their whole application process was bizarre and confusing. They had me sign 2 documents before even telling me if I was approved. Apparently it finalized a loan I thought I had canceled out of. I only found this part out 4 days later when money was deposited into my account. Luckily cancelling the loan was an easy process. But I was never once clearly told that I had accepted. I never saw or signed a promissory note which I, maybe incorrectly, thought was a requirement. I never received a confirmation email. I literally would not have known the process was completed if I had not checked my bank account.