Ace Cash Express

Applied for installment loan at the end of December 2018, received the installment loan for $5000 (max installment loan allowed). I paid the loan off in January 2019, never missed a payment, never late. Reapplied on Feb. 13, 2019 for another installment loan online, it came back pre-approved for $4000. I called the customer service and told them I just paid off their last loan last month, why was I only approved for $4000 this time. The customer service rep. said she had NO IDEA. I said, "OK, whatever. Let's do the $4000." Finished up the application and then they declined me. (No changes in my income or my job, no derogatory credit.) Just declined me. I asked for a reason, they couldn't give one. They have NO CUSTOMER LOYALTY and treat their past clients disrespectfully. DO NOT WASTE YOUR TIME WITH THIS COMPANY!!!

I find myself in a tight spot following my divorce. I needed a small installment loan. These types of loans are extremely expensive, but I found Ace's fees to be less than similar loan companies. I would prefer to use Ace if I needed one again. The only problem I had was verifying my bank account because of my name change. I had one loan, paid it off quickly, and applied for a second. No problems the first time, but I ran into problems the second time even though everything was the same. To everyone saying they contacted you, there are scammers out there using the names of Ace, Speedy Cash, CashNetUSA and others to get your information. Don't call those numbers or respond to those requests. Go to the company's website directly and contact them directly.

I received a email saying I was approved for 5000.00. They called and got my bank info. Then he started texting saying he need my login info. I told him I would have think about that my sister received a loan and had to give that info so I gave it to him. He deposited a check from a attorney's office and forged my signature! My account is now under investigation and I was told my bank account would be closed!!

I received an email from this company saying they had a lawsuit against me for $836!!! I have never even heard of Ace Cash Express much less take a loan out. I sent them back an email telling them to kiss me and where specifically they could do it. :)

First off we will never ever use Ace Cash Express again. I will never refer anyone to or recommend in any way. They have destroyed the trust in an instant that they so display as a slogan on their signs everywhere. Now to set the record straight, we applied for an installment loan, to pay off in payments biweekly, then we find out we're in the negative where we bank. Turns out they deliberately changed that installment loan into a payday loan solely because they wanted to. So we took out another loan to pay off that loan in full from Ace Cash Express also, loud and clear letting them know we're applying for an installment loan and not a payday loan that we can pay biweekly.

I applied for a $300 installment loan online with ACE Cash Express in August of 2018. The money was deposited in my account the next business day. They withdraw my installment loan payment amount for my installment loan when my paycheck gets deposited. I have not had any problem with ACE Cash Express and they have been a great place to get a short term installment loan.

I received an email back in August from ACE Cash Express welcoming me to my new account... I did not apply for an account with this company so was very concerned. Of course the email had a "click here" link which I did not fall for, so I called the phone # on the email and spoke with a man, explained I did not apply for an account with them and asked who, what, when this account was opened. This guy then said in order for him to search/confirm this bogus account was for me to supply him with my "FULL SOCIAL SECURITY #"! What? NO WAY!

Applied online for loan. Got response from Ace Cash Express for $5000. Was told because of my score I would need to submit $250 by a Google Play card to the loan money AND the $250 put into my bank. Went to store, got Google Play card, called Stanley, told him the number on the back of card, and waited. When the money didn't get into my account, I called and Stanley said I would need to put more money to get it processed because the FCC or FDC was holding the money. The additional money would take care of it and release my money plus the money I had added to the pot. Did the same thing again. No money showed up.

I was online looking for a small personal loan to help catch up on bills. I had received a text from a Julian ** saying, "Congratulations you have been approved for a $6000 loan with no upfront or ending fees." Giving me an Id# to call with. I was desperate so I called the number to hear what they had to offer. After speaking with this Julian everything seemed legit so I gave them my information. He said my credit was slightly lower than what I needed to receive the loan and that they could help me get my score up to what I needed it to be. They deposited money into my account and had me load those funds onto a Google Play card and send them the #s on the card and that will help my credit score go up. Never tried to get a loan before so I believed him. Figured it wasn't my own money so I wasn't losing anything over it.

Ace Cash Express 1750 S Rural RD. #101 Tempe, AZ 85281 - The last time I went to make a payment about one month ago. I paid the teller which is the manager. Her name is **. I made a payment of $150. I had withdrawal $200 from my bank checking account. I went to the store and I gave her the money. She gave me back change which should have been $50. She counted the money back to me. When I got back home I counted the money and noticed I was missing $50. I went back to my bank to find out if the teller over there forgot to give me the $50. The manager from my bank looked into it with the teller. He told me she did give me the whole $200 which shows in their accounts when they count the money.

My husband recently lost his job, so I was online trying to get a quick payday advance or a small loan to keep us afloat while he is looking. I have three kids and daycare expenses add up quick! I got a random text that read: "Hello, Congratulations. Your loan has been approved Application ID- **. Loan approved between $2000 to $6000. If you're still looking for a loan in the market Please call us on **. Thank You. Steven **. ACE CASH EXPRESS." So I called back, they had my home address, name, banking account, and routing numbers and my SSN.

First let me say the plus size young lady who works at Ace check cashing on Hwy 85 Atl GA Is very rude. Always on her phone or sitting in her Jeep. She never wants to help the other young man out, never smiles and seems to hate her job. Management should really send a undercover boss there. You will see why that location never has customers. I also notice if you are Spanish she don't mind but if you are ** she looks at you all rude like why you here. Although it is a mostly ** neighborhood maybe she should move to a area where she is more willing to offer better customer service.

I received an email stating that I was approved for a loan. I called the number and he was going over the terms. The FIRST red flag, he read out my bank account number that I use for bills and never provide to anyone. When I questioned this, he became defensive stating that I had entered it online. I KNOW I did not. The second red flag was asking for my debit card number and I told him I wasn’t comfortable with this. He began yelling and saying, "If you don’t want the loan then goodbye." Be careful of these scams!

We have taken out loans MANY times, and NEVER missed a payment. Well, with things in our personal lives causing some issues we forgot to update our numbers and today (8/10/2018) we went to pay our monthly payments, and even though the signed contract informs of late payment fee twice, apparently they do not honor that part of the agreement. I understand going directly to the bank with someone constantly being late, but given our history that is not the way to treat good customers.

Hello my name is Joseph ** from Troy, New York and I applied for a loan from Ace Cash Express and ended up put money in my account. The amount was $852.00 then they called and told me that I had to do a MoneyGram to send them $817.00 in order to get $1,200.00 but they never gave me no address where to send it and I called Better Business Bureau Inc. of New York state and they said the company does not exist and I also had a fraud alert put on my credit report. Now I am getting bad text messages that are threating ones. I will never go through this company ever again. So stay away from Ace Cash Express.

On 6/26, at approximately 7:54 p.m. I receive a call from Ace Cash. "You are approved if you need a loan. How much do you need?" I just threw out $2000. He says, "Ok, your payment will be $100 starting 8/3/18. Can you handle that?" I said, "Sure, what do I have to do?" He wanted my debit card number. Not about to happen. So he said, "Ok we can go another route. Do you have online banking?" I said, "No!" Anyway, to make a long story short, he told me that they are going to deposit through Walmart an amount of $900 that I must return to prove my creditworthiness. The credit bureau will then increase my score at a higher rating. He said he will call me in the morning since it's already too late in New York to do anything. I said ok. First off, there is no Ace Cash Express in New York so just be careful of scammers.

Made the request for a payday loan online on Friday but apparently it was considered after business hours. So it said the money would deposit on the 25th. It's the 25th and not there. I called and was told it was sent out and could take 24 hours from the business date. Then telling me it would deposit on the 25th. Wasn't true. So basically I've been waiting now for this emergency loan that I needed 3 days ago, for like, 4 days. Now going on 5. At this point I almost don't need it anymore. I could've just waited for my payday. You're better off going into the store for an emergency need for money right away. Or you'll be waiting 4 or 5 days for it. Not helpful at all.

Accused for intent closing of bank account from 2015. Never had this occur in life! It is now 2018. No documents received pertaining civil action!! Asked for direct information, and received nothing until I mentioned speaking with my lawyer! Inquired about other alternatives to get matters resolved, very nasty demeanor. Was told must pay today on the spot in regards of preventing civil action. The news were alarming being, proper steps making certain parties receive proper literature. Ace Cash is fraud fraud fraud. Stay away. Get your lawyer involved.

A "Rep" Michael **" claimed to be with A.C.E. approved a loan for $2500. M.**. said a soft run $100 was done, in return. Shamefully the 100 was prepaid back & now my account is (➖1855). I don't have.

I went to ACE Fast Cash at 3071 Hwy 21 Ste 102 Fort Mill SC 29715 to pay back my loan on the due date on 6/8/18. However when I arrived there was a note on the door stating the store was closed early due to the system being down. I went back the next day, spoke with ** the center manager and was told she couldn't accept my payment because it was late, even though it wasn't my fault. She advised I put the money back into my account and she will contact corporate to have it taken care of. What kind of business can't take a payment except thru cash? What kind of business can't take a "late" payment?

I am posting this in hopes real Ace Cash Express looks into scams. About 4 years ago I was searching online for loan, filled out app, called back by a Michael ** claiming be Ace Cash Express claimed needed upfront fees, so foolishly being in financial crisis I paid upfront fees only it was a scam. I was ripped off entire week's paycheck. Now ever since @ every 6-8 months I get these threatening emails about not paying loan back that never received & how I will be prosecuted, Iowa's Attorney General's Office is a Godsend in this situation. Please be aware!! Fool me once shame on you if you try again.

ACE doesn't tell applicants that they do a HARD inquiry every time, even for a little payday loan. I found out when my credit monitoring notified me. I contacted the ACE president who responded rather uncaringly that they are "authorized" to pull your credit score WITHOUT your express permission. And I was instructed to call customer service. Well, the customer service rep was not helpful at all. He kept repeating they "do" credit inquiries and didn't seem to see the big deal about hard inquiries. Then he hung up on me. I'm requesting that ACE remove both hard inquiries from my credit reports. Otherwise they won't get my business again.

I have been getting a payday loan for over a year. I attempted last year to get a installment loan and I was denied even though my income qualified. Then last month I received a denial email for a loan that I had not applied for at all. They charged my account three days early again and broke the contract again. I applied for the same payday loan again and was denied and claimed it was from a ACH payment that was five days late and still had not been paid... I do not have any ACH payments set up with anyone and never have. It is unjustified decision, that will cost me my job, and my rent payment will be short the amount that I was borrowing.

Honesty, accountability of 1 your clerks. I misplaced my wallet today. I didn't exactly know where it was. I returned to the store. She kept it for me and returned it to me. She's also very helpful to me when I'm doing business. "GOD" Bless her for being honest.

I took out two online payday loans with Ace Cash Express. The first went fine. I paid in store on time. The second went fine and I went to a different store location to pay on time. The clerk clearly didn't know what he was doing. It took me a hour to pay. I even received after I left a email confirming the payment. Two days later I got a email saying that my payment was past due. I called in and they apologized and explained the incompetent employee failed to remove a hold on my account so they tried to debit my account after paid and that is why I was past due. She removed the hold and apologized for the mistake.

I can't even write this review without laughing hysterically that these people are still in business. I have never gotten a loan from this company. Nonetheless when looking into payday loans is $495 an option for a payday loan. Some schmuck named "Paul" using a GMAIL address claiming to be with Ace Cash America is going to "sue" if I don't pay the $495 by today. Or I can set up a payment plan with Paul and pay him a total of $900 with three installments of $300... Scratching my head too. If I fail to pay this court fees of $4,200 will be waiting for me at "my doorsteps" and I say Paul because who the hell sends a business debt collections email without a phone number to contact anyone at. ** is a ** way to scam people.

I have gotten two payday loans with this company. My experience was positive both times. The application process was seamless. When I contacted customer service, the representative was courteous and professional. This is the only company I will continue to do business with.

Stay away from this non-accredited business. I was alerted by my credit monitoring that a hard inquiry by Ace Cash Express was reported. After going through several phone calls of which no one could tell me anything I was given an email address to write to. All I wanted was for them to remove the inquiry from my report and to send me a Credit Inquiry Removal Letter.

I was alerted by my credit monitoring that a hard inquiry by Ace Cash Express was reported. After going through several phone calls of which no one could tell me anything I was given an email address to write to. All I wanted was for them to remove the inquiry from my report and to send me a Credit Inquiry Removal Letter. They informed me I would need to file a police report if I didn’t “apply for these loans.” First of all I was never told there were actually loan applications in my name, and certainly nothing specific like when, or where or what information was given.

I received an e-mail stating I'm approved for an installment loan. So I called and they asked all sorts of questions regarding my banking then told me they needed me to provide them with my personal banking login information as they would make a trial deposit in my account then go in and withdraw that - then send me the amount they indicated I was originally approved for. No way would I give anyone access to my bank account. BEWARE and do not give access to your bank account to these people - very scary!!!