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Ace Cash Express
Overall Satisfaction Rating
1.39/5
  • 5 stars
    18
  • 4 stars
    7
  • 3 stars
    9
  • 2 stars
    18
  • 1 stars
    278
Based on 330 ratings
SHOW RATING DISTRIBUTION

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    Ace Cash Express

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      Ace Cash Express Reviews

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      Page 1 Reviews 1 - 10
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 13, 2019

      Awful. Never use this company. Went to the one on Gravois Road. The girl Anna was so unprofessional. Tried to cash a check. She took forever then tried to charge me 250.00. I said never mind. Went to Check N Go. They cashed it for 90.00 and was very nice. I do not like dishonest people. Please Do Not Use Ace. MARIE

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 22, 2019

      I have gotten loans from here a couple times. However, I went through some financial hardship. Instead of being given the option to make lower payments for a payday loan. They sent my case to court! I received no mail or phone call until I got the call from the county court! They actually will take you to court for a $200 dollar loan!! Instead of allowing you to make payment arrangements they called me one time and within five minutes they called the people that I had listed on my application. They did that instead of allowing me time to call them back! I do not recommend doing any type of loans with them. Choose another place! There are plenty other loan places offer want to help you pay off your loan without going this far!

      4 people found this review helpful
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      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 18, 2019

      I will never use this company again. I was afraid to try them to begin with and I should have listened to my instinct. I borrowed $500 and ended up paying $971 in 3 payments. Yet I was told a different amount. When I tried calling for customer service they kindly told me they could not see "in store" loan information. Had I made the 12 payments as I had initially signed for I was going to end up paying $1760. Yet in 3 I paid $971. Makes NO sense & I HIGHLY recommend that no one use this company.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 11, 2019

      They'll run your credit without permission. They'll call your bank and ask about your latest transactions all to lend you a few hundred. Don't use it. Use lendup.com or cashnet.com instead, they don't run credit.

      3 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 5, 2019

      After applying for a payday loan yesterday I received two emails after they were closed that stated the following: "Your application for a short-term loan is approved based on the information you provided on your application, but we still need to verify some of your information. Please call us at 888-753-2392 to complete the approval process during our business hours, 7:00 a.m. to 9:00 p.m. CST."

      But when I called in thinking my loan was all set and my financial problems were solved, I was told the loan was only pre-approved and I still had to wait. Nobody could tell me how long nor why I have two emails saying the loan was approved and for me to call in. When I explained I felt the emails were deceptive and I wanted too cancel my loan they refused to do so telling me I had to wait for it to be approved and then and only then could I cancel the loan application. Total humiliating waste of time and of their own company resources answering my calls. They also won't let me cancel the loan now and want to keep me waiting and worrying about the whole situation. If you want to be deceived and humiliated when you are in a tough financial spot then this is the company for you.

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      2 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 20, 2019

      I applied for an installment loan and was sent an email stating that I was pre-approved based on the information I provided and that I was to call to verify some "additional" information. When I called, the representative only asked my name, phone number, date of birth and last four of my ssn #. After providing the information, she said my loan was denied. Why send a "pre-approval" email then? This is just bad business and I will never recommend this company!

      5 people found this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: Sept. 3, 2019

      I feel the service can be approved If it was set up more like your competitor Speedy Cash. The company would make more money having credit access. But I use your loan company all the time. Just FYI.

      Thanks,

      Marcus

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      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 14, 2019

      I'm getting emails from ACE CASH EXPRESS saying that I took out a loan in the amount of 1250 dollars. This is the second time this has happened to me with this company. They're either scammers or they're trying to extort money from people. I had been getting different emails from them, One stating my application was incomplete, another stating I was denied, another saying that I need to verify my account information, then lastly asking for a payment or all in full. This is totally ridiculous and something needs to be done. Not long after my account was compromised so I had to close that one, cancel my debit card, and open a different account. I was forced to lock all 3 of my credit bureaus and place a lock on them, and red flag my social because of them.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 5, 2019

      They want payment every 10 days instead of on an actual payday schedule. Then when you call to change your due date they tell you too bad they can’t do anything. It’s one of the most awful places I’ve gone through!

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 2, 2019

      I would not recommend using Ace for payday loans. I was inquiring about cash online, and their whole application process was bizarre and confusing. They had me sign 2 documents before even telling me if I was approved. Apparently it finalized a loan I thought I had canceled out of. I only found this part out 4 days later when money was deposited into my account. Luckily cancelling the loan was an easy process. But I was never once clearly told that I had accepted. I never saw or signed a promissory note which I, maybe incorrectly, thought was a requirement. I never received a confirmation email. I literally would not have known the process was completed if I had not checked my bank account.

      On top of that, the next day I went in store to apply and they had me go through the whole process again. Going as far as to run my credit again. I assume they did anyway. Once again the process was not clearly explained to me. They didn't even have me fill out an application, which I also thought was a requirement. In the end I was denied for having too many existing loans, which now that I know the online loan had been completed makes sense. At the time it was very confusing. That was all they could tell me, even though the loan was with their company.

      I was later informed that in store and online are completely different and they can't even see if an online loan exists at the store level. Which seems weird to me since you're suppose to be able to make payments in store. The whole situation was ridiculous. I suggest not using this company. There are plenty of other options out there that will be more upfront and knowledgeable about the whole process.

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      9 people found this review helpful
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      Ace Cash Express Company Information

      Company Name:
      Ace Cash Express
      Company Type:
      Private
      Year Founded:
      1968
      Address:
      1231 Greenway Dr. Suite 600
      City:
      Irving
      State/Province:
      TX
      Postal Code:
      75038
      Country:
      United States
      Phone:
      877-223-2274
      Website:
      www.acecashexpress.com
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