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Ace Cash Express
Overall Satisfaction Rating
1.39/5
  • 5 stars
    18
  • 4 stars
    7
  • 3 stars
    8
  • 2 stars
    18
  • 1 stars
    272
Based on 323 ratings
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    Ace Cash Express

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      395 Ace Cash Express Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 4 stars
      Verified Reviewer
      Original review: March 31, 2019

      I must first congratulate the employees for running a loan disbursement and collecting business. Application for the loan is simple. Answer questions, fill up compliance forms, ("Accepting by signature the dismissal of bankruptcy proceeds") Non or military affiliation... etc. Loan sum amount depends on financial history with the company, most likely starts to lend from 100 dollars. Once credibility is built you get access to higher disbursement amounts. Walk in store loans are to be paid in store. You cannot pay a walk in store loan online with this company. Strange in this digital age, but hey - they still treat you like a fine customer. LOAN FEES ARE BEST, EVEN AMONGST OTHER ONLINE LOAN CENTERS.

      6 people found this review helpful
      Rated with 4 stars
      profile pic of the author
      Verified Reviewer
      Original review: Nov. 29, 2018

      I find myself in a tight spot following my divorce. I needed a small installment loan. These types of loans are extremely expensive, but I found Ace's fees to be less than similar loan companies. I would prefer to use Ace if I needed one again. The only problem I had was verifying my bank account because of my name change. I had one loan, paid it off quickly, and applied for a second. No problems the first time, but I ran into problems the second time even though everything was the same. To everyone saying they contacted you, there are scammers out there using the names of Ace, Speedy Cash, CashNetUSA and others to get your information. Don't call those numbers or respond to those requests. Go to the company's website directly and contact them directly.

      11 people found this review helpful
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      Rated with 5 stars
      Verified Reviewer
      Original review: Oct. 21, 2018

      I applied for a $300 installment loan online with ACE Cash Express in August of 2018. The money was deposited in my account the next business day. They withdraw my installment loan payment amount for my installment loan when my paycheck gets deposited. I have not had any problem with ACE Cash Express and they have been a great place to get a short term installment loan.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 14, 2019

      I'm getting emails from ACE CASH EXPRESS saying that I took out a loan in the amount of 1250 dollars. This is the second time this has happened to me with this company. They're either scammers or they're trying to extort money from people. I had been getting different emails from them, One stating my application was incomplete, another stating I was denied, another saying that I need to verify my account information, then lastly asking for a payment or all in full. This is totally ridiculous and something needs to be done. Not long after my account was compromised so I had to close that one, cancel my debit card, and open a different account. I was forced to lock all 3 of my credit bureaus and place a lock on them, and red flag my social because of them.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 5, 2019

      They want payment every 10 days instead of on an actual payday schedule. Then when you call to change your due date they tell you too bad they can’t do anything. It’s one of the most awful places I’ve gone through!

      4 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: July 2, 2019

      I would not recommend using Ace for payday loans. I was inquiring about cash online, and their whole application process was bizarre and confusing. They had me sign 2 documents before even telling me if I was approved. Apparently it finalized a loan I thought I had canceled out of. I only found this part out 4 days later when money was deposited into my account. Luckily cancelling the loan was an easy process. But I was never once clearly told that I had accepted. I never saw or signed a promissory note which I, maybe incorrectly, thought was a requirement. I never received a confirmation email. I literally would not have known the process was completed if I had not checked my bank account.

      On top of that, the next day I went in store to apply and they had me go through the whole process again. Going as far as to run my credit again. I assume they did anyway. Once again the process was not clearly explained to me. They didn't even have me fill out an application, which I also thought was a requirement. In the end I was denied for having too many existing loans, which now that I know the online loan had been completed makes sense. At the time it was very confusing. That was all they could tell me, even though the loan was with their company.

      I was later informed that in store and online are completely different and they can't even see if an online loan exists at the store level. Which seems weird to me since you're suppose to be able to make payments in store. The whole situation was ridiculous. I suggest not using this company. There are plenty of other options out there that will be more upfront and knowledgeable about the whole process.

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      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 22, 2019

      So I was locked out of the payment portal and could only log into the collections portal so when you log in you can make a payment. So I check my bank account today and Ace has written itself a check in my name and cashed it through my bank without my permission.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 21, 2019

      My husband and I went to the branch that is located in Mesquite Texas. We was first denied due to no proof of income. So the lady states "if you get that we can try again." Brought in pay stubs. Oops denied again 'cause my husband's name was not on his card. Umm. Take notice the lady states "do you have a card with your name on it." Umm lady on his pay stubs it have his direct deposit with the account number that is on his card. Ran again, oops denied. For the 3rd time she runs it again and oops denied again stating now it’s his credit.

      That’s a lie. We have our credit to before anyone to run our credit we are notified and we have to call to unfreeze it. No notifications. We called and our credit was not ran. It come back. He was at a 556. No we are at a 700 credit. Goes to show you that they give it to that won’t to. I would not recommend this place. In trust worth. And the site says no credit checks. And they don’t. They have it programmed in their computer to give out those notices when they feel it’s not necessary. Thanks Ace. A lesson learned.

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      5 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: April 1, 2019

      Twice they took out their payment too early and cost me a $35 overdraft each time. Called them and they try to say that it said the 1st and not the 3rd. They are lying because every time before, they took it out on the 3rd. Do not use these people. They are liars and will screw you.

      14 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: March 29, 2019

      I actually applied for a district manager position with the company. I went through 4 interviews and never heard anything back. The regional manager was or thought she was really interested in me. When it came time to interview with her boss, she was very short on phone and didn’t have much to say. She put me on hold a couple times and then just came back and asked if I had any questions and then cut me off when I did go to ask. I sent follow up emails to recruiter and to the regional manager and never heard anything back. This was after they wanted me to visit a couple stores and ask questions and get back to them on findings.

      I feel that the least they could have done was give me an answer. It may have been for the better though because it seems like the employees work long hours with no breaks sometimes. The stores were run down as well. If they treat potential employees this way, I can only assume how they treat theirs and their customers.

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      6 people found this review helpful
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      Ace Cash Express Company Information

      Company Name:
      Ace Cash Express
      Company Type:
      Private
      Year Founded:
      1968
      Address:
      1231 Greenway Dr. Suite 600
      City:
      Irving
      State/Province:
      TX
      Postal Code:
      75038
      Country:
      United States
      Phone:
      877-223-2274
      Website:
      www.acecashexpress.com
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