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Ace Cash Express
Overall Satisfaction Rating
1.40/5
  • 5 stars
    18
  • 4 stars
    7
  • 3 stars
    9
  • 2 stars
    18
  • 1 stars
    274
Based on 326 ratings
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    Ace Cash Express

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      Ace Cash Express Reviews

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      Page 1 Reviews 1 - 10
      Rated with 4 stars
      Verified Reviewer
      Original review: March 31, 2019

      I must first congratulate the employees for running a loan disbursement and collecting business. Application for the loan is simple. Answer questions, fill up compliance forms, ("Accepting by signature the dismissal of bankruptcy proceeds") Non or military affiliation... etc. Loan sum amount depends on financial history with the company, most likely starts to lend from 100 dollars. Once credibility is built you get access to higher disbursement amounts. Walk in store loans are to be paid in store. You cannot pay a walk in store loan online with this company. Strange in this digital age, but hey - they still treat you like a fine customer. LOAN FEES ARE BEST, EVEN AMONGST OTHER ONLINE LOAN CENTERS.

      8 people found this review helpful
      Rated with 4 stars
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      Verified Reviewer
      Original review: Nov. 29, 2018

      I find myself in a tight spot following my divorce. I needed a small installment loan. These types of loans are extremely expensive, but I found Ace's fees to be less than similar loan companies. I would prefer to use Ace if I needed one again. The only problem I had was verifying my bank account because of my name change. I had one loan, paid it off quickly, and applied for a second. No problems the first time, but I ran into problems the second time even though everything was the same. To everyone saying they contacted you, there are scammers out there using the names of Ace, Speedy Cash, CashNetUSA and others to get your information. Don't call those numbers or respond to those requests. Go to the company's website directly and contact them directly.

      15 people found this review helpful
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      Rated with 5 stars
      Verified Reviewer
      Original review: Oct. 21, 2018

      I applied for a $300 installment loan online with ACE Cash Express in August of 2018. The money was deposited in my account the next business day. They withdraw my installment loan payment amount for my installment loan when my paycheck gets deposited. I have not had any problem with ACE Cash Express and they have been a great place to get a short term installment loan.

      12 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 5, 2019

      After applying for a payday loan yesterday I received two emails after they were closed that stated the following: "Your application for a short-term loan is approved based on the information you provided on your application, but we still need to verify some of your information. Please call us at 888-753-2392 to complete the approval process during our business hours, 7:00 a.m. to 9:00 p.m. CST."

      But when I called in thinking my loan was all set and my financial problems were solved, I was told the loan was only pre-approved and I still had to wait. Nobody could tell me how long nor why I have two emails saying the loan was approved and for me to call in. When I explained I felt the emails were deceptive and I wanted too cancel my loan they refused to do so telling me I had to wait for it to be approved and then and only then could I cancel the loan application. Total humiliating waste of time and of their own company resources answering my calls. They also won't let me cancel the loan now and want to keep me waiting and worrying about the whole situation. If you want to be deceived and humiliated when you are in a tough financial spot then this is the company for you.

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 20, 2019

      I applied for an installment loan and was sent an email stating that I was pre-approved based on the information I provided and that I was to call to verify some "additional" information. When I called, the representative only asked my name, phone number, date of birth and last four of my ssn #. After providing the information, she said my loan was denied. Why send a "pre-approval" email then? This is just bad business and I will never recommend this company!

      3 people found this review helpful
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      Rated with 3 stars
      Verified Reviewer
      Original review: Sept. 3, 2019

      I feel the service can be approved If it was set up more like your competitor Speedy Cash. The company would make more money having credit access. But I use your loan company all the time. Just FYI.

      Thanks,

      Marcus

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 14, 2019

      I'm getting emails from ACE CASH EXPRESS saying that I took out a loan in the amount of 1250 dollars. This is the second time this has happened to me with this company. They're either scammers or they're trying to extort money from people. I had been getting different emails from them, One stating my application was incomplete, another stating I was denied, another saying that I need to verify my account information, then lastly asking for a payment or all in full. This is totally ridiculous and something needs to be done. Not long after my account was compromised so I had to close that one, cancel my debit card, and open a different account. I was forced to lock all 3 of my credit bureaus and place a lock on them, and red flag my social because of them.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 5, 2019

      They want payment every 10 days instead of on an actual payday schedule. Then when you call to change your due date they tell you too bad they can’t do anything. It’s one of the most awful places I’ve gone through!

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 2, 2019

      I would not recommend using Ace for payday loans. I was inquiring about cash online, and their whole application process was bizarre and confusing. They had me sign 2 documents before even telling me if I was approved. Apparently it finalized a loan I thought I had canceled out of. I only found this part out 4 days later when money was deposited into my account. Luckily cancelling the loan was an easy process. But I was never once clearly told that I had accepted. I never saw or signed a promissory note which I, maybe incorrectly, thought was a requirement. I never received a confirmation email. I literally would not have known the process was completed if I had not checked my bank account.

      On top of that, the next day I went in store to apply and they had me go through the whole process again. Going as far as to run my credit again. I assume they did anyway. Once again the process was not clearly explained to me. They didn't even have me fill out an application, which I also thought was a requirement. In the end I was denied for having too many existing loans, which now that I know the online loan had been completed makes sense. At the time it was very confusing. That was all they could tell me, even though the loan was with their company.

      I was later informed that in store and online are completely different and they can't even see if an online loan exists at the store level. Which seems weird to me since you're suppose to be able to make payments in store. The whole situation was ridiculous. I suggest not using this company. There are plenty of other options out there that will be more upfront and knowledgeable about the whole process.

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      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 22, 2019

      So I was locked out of the payment portal and could only log into the collections portal so when you log in you can make a payment. So I check my bank account today and Ace has written itself a check in my name and cashed it through my bank without my permission.

      8 people found this review helpful
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      Ace Cash Express Company Information

      Company Name:
      Ace Cash Express
      Company Type:
      Private
      Year Founded:
      1968
      Address:
      1231 Greenway Dr. Suite 600
      City:
      Irving
      State/Province:
      TX
      Postal Code:
      75038
      Country:
      United States
      Phone:
      877-223-2274
      Website:
      www.acecashexpress.com
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