Ace Cash Express

Ace Cash Express

 1.5/5 (349 reviews)

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Overall Rating1.5 out of 5
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Ace Cash Express Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 19, 2023

Get in and out with her always. No waiting long. She is friendly. Other places I've been cashiers look like they're mad at the world. In Ace cash I never seen a angry face cashier. I been using them for years now.

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Verified Reviewer
Original review: Feb. 15, 2023

I have dealt with Ace for a long time and never had an issue until recently. I have had several loans and paid them back with no problem. When I took my loans my paydays are on Wednesday but for convenience they have allowed me to come in by that Friday to pay this has been the way I've done it for a year now. This last loan I went and paid on Thursday a day earlier I was thinking, the next week I get a letter saying I was put in collections. :(

When I contacted the Muncie IN South location I am told I was suppose to pay on Wednesday. They took my payment, tell me they will see me in two weeks then turn me into collection, I was pissed. Afterwards I am told to just continue to pay but to do it on Wednesday, "Fine", I have 2 more payments. I get paid on Wednesday about to withdraw to make a payment and my account shows ACE took the last two payments out. This is really crazy because I was never late from my original arrangement or after being told to pay on Wednesday. They have no respect for long time customers, it appears. I will not ever go back to them again.

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    Verified Reviewer
    Original review: Feb. 3, 2023

    I borrowed 200.00 and have now paid them 459.00. They just keep taking money out of my account. When is the loan paid for and over. I will never do business with them ever again. What a horrible company. How much money would they keep taking had I not called my bank to stop payment.

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    Verified Reviewer
    Original review: Nov. 23, 2022

    They advertise title loans for a company out of California called Wilshire Consumer Credit/Westlake Financial who then uses a bank in Utah to provide loans well above the interest rate allowed in the state of Florida using Florida’s own title documents. This is a “rent a bank” scheme and I wouldn’t get involved if I were you. They have absolutely taken everything from me. The bank doesn’t ever call regarding the loan. They have 3rd parties on behalf of Wilshire to constantly harass you with phone calls. This is a predatory loan and they need to be shut down. All the companies involved in this little scheme they play. I will not pay a single dime to any of them.

    2 people found this review helpful
    Verified Reviewer
    Original review: Nov. 17, 2022

    I would like to compliment Margarita ** for her awesome Customer service. She shows her caring for client's need. Please value her experience. Give her a merit increase..She is always attentive to all the customers.

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    Verified Reviewer
    Original review: Nov. 11, 2022

    I went in to pay rent $545. I had $800 with me. Somehow I gave $700. I got back $53, I go back in to find out they don't have my money. Of course they said I went somewhere else. WRONG. At no time did anyone say, "Hey we reviewed our cameras." Only thing I was told was I was getting no refund. Moral of this mistake if you pay rent here and have any problems good luck. Police will pass the buck and say it's civil and scandalous business will not help you.

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    Verified Reviewer
    Original review: Aug. 18, 2022

    My experience checking a check for the first time with Ace was Great!!! Sheliah ** really help me through the process. I also received an Ace card to get my direct deposit for my new job and Sheliah informed me you get paid a few days earlier. I will be returning to that same store for that excellent service!!!

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    Verified Reviewer
    Original review: March 15, 2022

    Yes I’m so thankful for your employee Jennifer at the west 10th street Ace Cash Indianapolis Indiana. She’s so sweet and helpful and always a happy go lucky person. I hardly ever see her in a bad mood or rude to anyone and I see a lot of people being rude to her because she can’t do what they want and I see she tries to help them.

    3 people found this review helpful
    Verified Reviewer
    Original review: Feb. 26, 2022

    I just wanted to express my gratitude for the manager Teresa at the Ace cash express on Viscount. I haven't been to that location in a few months and she remembered. She's always kind and very professional. Thank you for all you do Teresa.

    3 people found this review helpful
    Verified Reviewer
    Original review: Aug. 24, 2021

    I worked with William **. He told me my credit wasn't satisfactory, so the company put in several deposits, the last amounting to $1,250. I was told to go to the store and get gift cards reflecting said amount, and send to them. It would boost my credit score. I did this three times! What a fool I am. I gave him all my information thinking the company and its rep were trusted because they have been in business so long. They took all my money in my checking and savings account, while William kept telling me to wait 30 min., wait 45 min., wait, wait. I will never, ever do business with this company! Now I am in the negative in both accounts.

    12 people found this review helpful
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    Ace Cash Express Company Information

    Company Name:
    Ace Cash Express
    Company Type:
    Year Founded:
    1231 Greenway Dr. Suite 600
    Postal Code:
    United States