About Ace Cash Express
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My husband and I went to the branch that is located in Mesquite Texas. We was first denied due to no proof of income. So the lady states "if you get that we can try again." Brought in pay stubs. Oops denied again 'cause my husband's name was not on his card. Umm. Take notice the lady states "do you have a card with your name on it." Umm lady on his pay stubs it have his direct deposit with the account number that is on his card. Ran again, oops denied. For the 3rd time she runs it again and oops denied again stating now it’s his credit.
That’s a lie. We have our credit to before anyone to run our credit we are notified and we have to call to unfreeze it. No notifications. We called and our credit was not ran. It come back. He was at a 556. No we are at a 700 credit. Goes to show you that they give it to that won’t to. I would not recommend this place. In trust worth. And the site says no credit checks. And they don’t. They have it programmed in their computer to give out those notices when they feel it’s not necessary. Thanks Ace. A lesson learned.
Twice they took out their payment too early and cost me a $35 overdraft each time. Called them and they try to say that it said the 1st and not the 3rd. They are lying because every time before, they took it out on the 3rd. Do not use these people. They are liars and will screw you.
I must first congratulate the employees for running a loan disbursement and collecting business. Application for the loan is simple. Answer questions, fill up compliance forms, ("Accepting by signature the dismissal of bankruptcy proceeds") Non or military affiliation... etc. Loan sum amount depends on financial history with the company, most likely starts to lend from 100 dollars. Once credibility is built you get access to higher disbursement amounts. Walk in store loans are to be paid in store. You cannot pay a walk in store loan online with this company. Strange in this digital age, but hey - they still treat you like a fine customer. LOAN FEES ARE BEST, EVEN AMONGST OTHER ONLINE LOAN CENTERS.
I actually applied for a district manager position with the company. I went through 4 interviews and never heard anything back. The regional manager was or thought she was really interested in me. When it came time to interview with her boss, she was very short on phone and didn’t have much to say. She put me on hold a couple times and then just came back and asked if I had any questions and then cut me off when I did go to ask. I sent follow up emails to recruiter and to the regional manager and never heard anything back. This was after they wanted me to visit a couple stores and ask questions and get back to them on findings.
I feel that the least they could have done was give me an answer. It may have been for the better though because it seems like the employees work long hours with no breaks sometimes. The stores were run down as well. If they treat potential employees this way, I can only assume how they treat theirs and their customers.
They had the most rudest clerk on Pat Booker Road. She first was upset cause I ask if they verify my check since they didn't cash it the day before and it was a big bank and they should be better aware of banks, then she call me a liar and I'm transgender and was never disrespectful and she close the waste of time by referring to me as "MR" which I had to correct her for her horrible customer service. She work (AM shift Pat Booker Rd) 2-20-19. They lost my business.
Applied for installment loan at the end of December 2018, received the installment loan for $5000 (max installment loan allowed). I paid the loan off in January 2019, never missed a payment, never late. Reapplied on Feb. 13, 2019 for another installment loan online, it came back pre-approved for $4000. I called the customer service and told them I just paid off their last loan last month, why was I only approved for $4000 this time. The customer service rep. said she had NO IDEA. I said, "OK, whatever. Let's do the $4000." Finished up the application and then they declined me. (No changes in my income or my job, no derogatory credit.) Just declined me. I asked for a reason, they couldn't give one. They have NO CUSTOMER LOYALTY and treat their past clients disrespectfully. DO NOT WASTE YOUR TIME WITH THIS COMPANY!!!
I find myself in a tight spot following my divorce. I needed a small installment loan. These types of loans are extremely expensive, but I found Ace's fees to be less than similar loan companies. I would prefer to use Ace if I needed one again. The only problem I had was verifying my bank account because of my name change. I had one loan, paid it off quickly, and applied for a second. No problems the first time, but I ran into problems the second time even though everything was the same. To everyone saying they contacted you, there are scammers out there using the names of Ace, Speedy Cash, CashNetUSA and others to get your information. Don't call those numbers or respond to those requests. Go to the company's website directly and contact them directly.
I received a email saying I was approved for 5000.00. They called and got my bank info. Then he started texting saying he need my login info. I told him I would have think about that my sister received a loan and had to give that info so I gave it to him. He deposited a check from a attorney's office and forged my signature! My account is now under investigation and I was told my bank account would be closed!!
I received an email from this company saying they had a lawsuit against me for $836!!! I have never even heard of Ace Cash Express much less take a loan out. I sent them back an email telling them to kiss me and where specifically they could do it. :)
First off we will never ever use Ace Cash Express again. I will never refer anyone to or recommend in any way. They have destroyed the trust in an instant that they so display as a slogan on their signs everywhere. Now to set the record straight, we applied for an installment loan, to pay off in payments biweekly, then we find out we're in the negative where we bank. Turns out they deliberately changed that installment loan into a payday loan solely because they wanted to. So we took out another loan to pay off that loan in full from Ace Cash Express also, loud and clear letting them know we're applying for an installment loan and not a payday loan that we can pay biweekly.
The first 2 weeks went by and we paid the finance charge like clockwork and then again someone in that business decides to withdraw the finance charge weekly instead of biweekly as we agreed to!!! No notification. No heads up. No nothing. Had to find out through our banking reps that there is unusual activity from Ace Cash Express going on causing us to have insufficient funds by taking out weekly when we never agreed to it in the first place. Now that, we've called to ask for transcripts about how they are handling our file we emailed them and not as much as a courtesy from them in any way to respond at all.
It is all fraudulent if you ask me and it amazes me how they can breach their own contract and be at a complete disregard for the customer in concern trying to exercise their right to be informed of such fraudulent activity thus this review and many more to come. It isn't slander when it's true, And this is only the beginning, I paid that loan off today but won't rest until someone is held accountable for this unacceptable fraudulent activity is put to an end, and will never even think of using this place again much less refer anyone to them to get to the same treatment!! Am seeking to get this franchise into the trouble they seem to get themselves into I have the transcripts to prove it and I aim to do so starting with the BBB. I ADVISE EVERYONE NOT TO USE Ace Cash Express, SINCERELY. P.S. I'D GIVE NO STARS IF I COULD!!! And that too is an understatement...
Ace Cash Express Company Information
- Company Name:
- Ace Cash Express
- Company Type:
- Year Founded:
- 1231 Greenway Dr. Suite 600
- Postal Code:
- United States
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