Ace Cash Express Reviews

Stay away from this non-accredited business. I was alerted by my credit monitoring that a hard inquiry by Ace Cash Express was reported. After going through several phone calls of which no one could tell me anything I was given an email address to write to. All I wanted was for them to remove the inquiry from my report and to send me a Credit Inquiry Removal Letter.

I am writing to you because I have not been able to get through to anyone else regarding my experience with this particular Ace Cash Express store #2014. I went to Ace Cash Express, Oklahoma City, OK to cash a check written to me from my Insurance Company. I have been an Ace customer for years and years. I am in their system and have cashed a check from this Insurance company before for $3200. I paid the huge fees to cash this check, I was asked to bring in several documents to verify my identity, I have a driver's license and I had the phone number to the Insurance Office that wrote me the check (they are located in Missouri) and also the number to verify funds for the check. My check was cashed.

I was alerted by my credit monitoring that a hard inquiry by Ace Cash Express was reported. After going through several phone calls of which no one could tell me anything I was given an email address to write to. All I wanted was for them to remove the inquiry from my report and to send me a Credit Inquiry Removal Letter. They informed me I would need to file a police report if I didn’t “apply for these loans.” First of all I was never told there were actually loan applications in my name, and certainly nothing specific like when, or where or what information was given.

I received an e-mail stating I'm approved for an installment loan. So I called and they asked all sorts of questions regarding my banking then told me they needed me to provide them with my personal banking login information as they would make a trial deposit in my account then go in and withdraw that - then send me the amount they indicated I was originally approved for. No way would I give anyone access to my bank account. BEWARE and do not give access to your bank account to these people - very scary!!!

What the hell kind of company gives loans on the internet without picture ID just SSI and checking account and a phone they can reach you.

Took out and paid my payday loan. Months later they are trying to take $20 out of my checking account. When I call them they say I owe $0. But that they can take it and to read my contract. No correspondence regarding any money owed has ever been received. Reported it as a fraudulent charge.

I needed a quick payday loan for an emergency to pay back in 4 payments on a set payment schedule. I made first payment on exact due date. The second payment was paid 2 weeks before the due date. The day after the second payment the remaining two payments plus a $20 fee was pulled directly from my checking account. This practice was an illegal draw as I was not past due. I contacted both the home office and the local office demanding they remove the draw on my account as it over drafted my account sending back a regular auto payment which has been set up to pay my monthly utilities every month. The corporate office told me to go to the local office to fix it as they would approve it.

In a nutshell how are you going to tell me I was only given a 200 dollar loan based on my credit!! First of all you want to be important and placed with the high rollers in the banking industry but you're not! How are you going to judge me based on my credit as it is a little over 600+ and what makes you think you can run my credit with access to my bank by personal check and... my debit card!! Really!! I'm reporting your illegal operation for even doing a credit check on a payday loan and trust you guys were just a last minute and paying back loan in a few days!!! How dare you!...

First off, they asked him where he got the check. I guess if you send back phone cards you didn't need from Christmas you're targeted. Sprint issued the check. He called sprint in front of them and they were very rude. The Mexican chic asked him was he talking to someone that was pretending to be a sprint. My son's not a liar. But they racial profiled him. We took the same check over to Bank of America. And they said the check is real!. That she obviously don't know what number to use. That they would have cashed it. Now my son has to call Sprint. And get another one issue. Military people keep your kids away! Don't go to the one on rancher... Never again. It's a shame hard working people gonna put up with these type of idiots.

I applied for a bad credit loan on the internet for $5000. I received several texts from Ace Cash Express asking me to call a Mr. S. ** at **. I did not returned the call. I received a text this morning stating that I got the loan and what my payments would be monthly. I text back to see if it was true and I was texted back confirming the loan, so I called. After I verified my banking information and social security number, Mr. ** told me that I needed to pay $220 upfront before the funds can be transferred to my bank account.

On 12-8-2017 I attempted to get a Visa debit card. Gave employee 400.00 to place on card. She said all good. 387.00 was card. I tried to use card. It was rejected. I went back to a rude women. Said my 400.00 was returned before I left store. I Am disabled, fixed income. Ace Express Denver Corporate ignoring my complaint.

The manager at the location on Grand Street in St. Louis, Mo has no customer service skills to do her job. She talks down to customers in the store. While you wait you can hear her say negative comments about the customers that use the service. I would not recommend using Ace Cash Express under any circumstance. When I asked the manager for her supervisor name and contact information, she refused. Daniel should not be in management.

Don’t go there! I went to the one on Cave Creek and Greenway and dealt with Jaime. He entered my info - printed out paperwork - had me sign everything so fast (my head was spinning) and denied me. They said because my phone number didn’t match me or my bank account. What??? It’s all in front of you! Made no sense. They basically said “have a nice day… next please”. Oh and they run your credit without permission! It was awful! Never do business there!

I had a text message saying I was approved for a loan. After giving all my information, AND supposedly, before the money could be deposited into my account I has to pay. I was supposed to get some money send at Western Union. Which I did not have, so after I told the man no Western Union he wanted iTunes cards. He got me for 250.00, I later called iTunes. The account for iTunes was in China, after I reported it to the police and had my bank information changed.

Stay away! If you’re a day late on your payment and they can’t reach you, they’ll call and harass your relatives, friends and acquaintances about your loan. They’ll tell them it’s for a lawsuit which isn’t true. I tried making a payment for my husband over the phone but since I wasn’t on the disclosure list they couldn’t discuss any information regarding the loan with me. I told the representative that was fine I just wanted to make a payment for whatever the amount was past due. She kept asking “How much is due?”

Do not use this company. They get your bank account info and try to take out 75.00. Why would you be asking for a loan if you had 75.00. So now I’m going to have to change all my banking information because I’m afraid of what they will do with my info. When I told him I didn’t have 75.00 he hung up on me. If you get a text or email from them saying you’ve been approved, delete it! They are frauds!

Everything about this email said scam: "We are pleased to inform you that your application for online loan has been approved and we are waiting to transfer the amount. Please go through the attachment of loan approval and agreement papers for $5000 from Ace Cash Express. Your loan account number is **. Please call us back as soon as possible to process this application." First off, his email address was **. He said his name was Steven ** but he sounded like he was from India, no offense but he didn't sound American whatsoever. He couldn't provide the company's EIN # and stuck with his lie in terms of ACE Cash having 2 sectors. If you receive the email above, please don't play yourself.

This is the far and above worst company I have ever done business with... every time I go in to do a simple deposit or money order I end up waiting for a half hour only to be greeted by rude employees. The fees are ridiculous... customer service is wretched!! Please hire more people and stop ripping people off!

First off when I initially needed to borrow money from this rip off company, I was never told that I would need to bring a personal check each time I came just to re-borrow. So I arrived 2 days early to pay my loan and re borrow only to be told I was denied for using counter checks given by the bank teller. So not only did I pay my money only to be denied of getting it back but my business was conducted under false pretenses, and at this point I am highly seeking litigation against this company. Such a rip off!

Do not give these people your information. They ask for all your bank information as well as login and password to your online banking account which I was very hesitant to give but the representative assured me the information was only to verify my account. After asking for a second access code I asked to speak with a manager and someone I could understand better (he had a strong accent. His name is Alex). The representative stated I was rude and that he was the manager and he would not approve my loan and then proceeded to threaten to share my bank information online and hung up the phone. Very unprofessional! Scam!!! Stay away from these crooks!!

I started using Ace Elite 2 years ago because they say their deposit is 3 days faster but it isn't. They are no faster than anyone else. The customer service never know anything about the deposit. They always claim they are just the receiving end. I don't like it at all. I need to go out of town and waiting on them to direct deposit my check is worst than waiting on the mail.

There are scammers out there using the Ace Cash Express company name. The scammers telephone number is **. The real Ace Cash Express number is 972-550-5000. The scammers called me and wanted my routing number, bank account number and bank password. I told them I was not comfortable providing this information and they hung up. Person barely spoke English.

I have been going here for months cashing personal checks my mom writes for me. Sometimes just because I cashed 3 checks in 3 days in a row they accused me of stealing them. My mom name was on the check and I have the same last name. They even called my mom several times and when they accused me and my checks always have went through they always get paid and they denied me and treated me like a criminal. Worst experience I ever had.

I received an email stating that I owe them $1,027.35 on a $400.00 loan, that I supposedly took out in Sept 2014. I requested a copy of the loan documents and proof the funds went into my acct. They have not been able to produce this documentation. They sent me a statement. This does NOT prove anything. They are unable to provide any proof. I never took a loan with them. I went back to my bank statements and emails and I do NOT have anything from them.

I come to Ace every 2 weeks to pay my car note, faithfully. I had a problem with one of the employees one day and called the DM. She, I guess, was out. So the DM of Tulsa called me. He informed me that's not how they treat their customers and that he would pay my next car note. Well when I came up here to pay it, the lady called Randy and told him why I was there and he LIED and said he would only pay my PROCESSING fee of $3.99. He wouldn't even speak with me on the phone because he knew HE LIED. I will NEVER return to Ace for ANYTHING. They have horrible customer service and horrible supervisors. I think I'd understand if he said A CAR NOTE And THE FEE. Ace just lost a great customer.

This is the worst service ever. The customer service hangs up on you when they get stomped on questions. The dispute department sucks. One rep told me my money would be processed and sent out within 10 days but called back 5 days later and nothing was ever processed... then I was told I had to wait 10 more business days. I was with these people since 2010 and it took disputes of wanting my money back and account closed to see how trash Ace elite is. I have advised my friends, family and patients not to bank with this company EVER.

Well I applied for a loan online. It said I was approved for $200, well I was looking for info on employment time frame. I wanted to make sure I qualified but there was nothing that said how long you have to be on your job. Well I called customer service and the woman on the other end was rude and was rushing me as if I was bothering her as if she is not being paid to assist customers or something! Well anyway, I asked her, "How long do you have to be on the job to get a loan?" She referred me back to the website, but I told her the website does not say, well she says "I am not allowed to tell you that. I just need you to link your bank information!"

Complete scam. I was issued a NetSpend card WITHOUT my knowledge. I went into the Ace Cash Express at 228 Eastway Dr, Charlotte, NC 28213 a few weeks ago to cash a money order. The associate started asking questions like my social and my driver's license. I was caught off guard, so I gave it to her first, and then I was puzzled that she was asking so many questions to cash a money order. So I asked her if she needed all this information, and she said "yes, we need it since this is your first time here". After cashing the check, she gave me a VISA debit card and said that she refunded part of the fee on the card for me ($10). I thanked her and left, but I was still very uneasy about the whole transaction.

I took out a payday loan with Ace Cash Express, to cover some unexpected medical bills. I knew I would be paying off the loan in two weeks and had no intention of extending it. The actual process of requesting the money online was very smooth and easy. The money was transferred to my bank account the next day with no hassles. But then the phone calls started. Twice, sometimes three times a day. It was an Ace customer service rep "reminding me my loan comes due in _# of days." Yeah, I know that. I signed the paperwork. I told them I didn't want to extend the loan. They kept calling. Finally I ended up blocking the number so all the calls would go to voicemail. Still, every day there would be two or three messages in my mailbox, for two solid weeks.

They had a account for a account that a identity theft created including the bank. They kept sending me emails to finish the application then I gave my real information and denied me over bad repayment from identity theft getting loans and me sick with cancer. Now that I'm enrolled in college needed a temporary book loan ‘til my grants come in this month they deny me. Also refuse to delete my financial information out of their files. They’re as bad as the thieves. I'm not sure if this isn't the way they get your information and sell it or the employees steal it and get loans deposited in on your account and draw it out before you even see it on your bank.

I worked there in 2016 and the girl training me was more interested in her boyfriend than training me. Second they lied and fired me saying money was missing. Todd ** fired me because money was missing and I am a Deaconess, not a thief! I don't steal and they need to prove to me it is MY fault! But they didn't! I was a floater and it tore up my car-LITERALLY! Half the machines don't work in their stores! Then they feel comfortable to mistreat ** women! They are very unprofessional and greedy! Two days after my car broke down they fired me! I have NEVER been fired before!!! I want a lawyer to prove to them that they are liars! I want to boycott them!

I keep receiving calls from a Lucas at 830-202-2066 who states he is calling from a legal notice delivery service and that he has been trying to deliver legal documents from Los Angeles County Courthouse to my residence and needs to reschedule a time to deliver them or he will have to take action and deliver them to my place of work. When I asked what this was pertaining to he said he could not disclose what the notice was about but could transfer me to the paralegal that had sent the notice. He put me on a brief hold so he could call the paralegal and then told me he was transferring me to him.

I have been a customer of Ace Cash Express in Maplewood Missouri for several years. I take out a couple of hundred dollars to get me through till my paycheck. A couple of times I have been fortunate enough to win some extra cash on Missouri Lottery and paid back the loans early. Now when I go in to get a new loan, I get denied for "487 Poor loan performance with us." My punishment for repaying my debt is denial from future help. If Ace can't make money off your plight, they won't help you. Very poor business ethics.

I went into Ace Cash Express on Triskett Rd in Cleveland on Saturday to obtain a payday loan, as I sometimes need to do when my child support is late. The rep there, Bonna, asked me how much I wanted to borrow. I told her that it all depended on when the loan would be due, as I get paid from my job on Thursday (if a loan is paid during a certain period of time, no interest would be required). She told me that - if I paid the loan by Thursday, I wouldn't have to pay any interest. I then told her, in that case, I would borrow $200. Bonna proceeded to complete the paperwork for the loan.

I visit to get help on and off. Went in today and some woman around 4pmish mocked my learning disability and the man laughed. They should be ashamed of themselves. As we play their check and they should remember this I knew she was bad when she ran forward and said "I'll take her!" If they treat disabled people like this maybe they should be shut down. I've always been in with the other awesome guy and lady but these two were a joke and should go! How would they like it if I mocked them if they were having a bad day or your regular people you do well with aren't in there. Never had a problem till they treated me like poop today. Excuse my words but they both need retraining in respect for people in general. My rating for today is a big huge minus 0. Hope they learn respect cause God forbid either of those fools have a kid with a rare learning disorder! Her name was Leslie. Don't know his name. Never ever had a problem before this.

I called Ace, told them my situation. I was assured I could get a $100 loan. I get S.S.I. Disability. I brought all info required. They refused the loan. I was lied to... my time wasted!!! Their loss. These are money users, bottom feeders. Stay clear of this shady business. You're going to be broke & in jail. Usury banking!!! Stay away!!!

I have been contacted by Ace Cash Express and the bogus claim for payment sent to me was a scam. Please if anyone has or will be contacted by these people, please tell them to go jump in the lake. It's a shame that we are preyed upon by unscrupulous cowards that are afraid to work and only want to cheat hard working people.

I've gone through Ace Cash twice, and both of those circumstances were emergencies. I do the traditional installment loan (pay day loan) method, and I chose the option where they directly take out of my funds. I've also done the (Pay in store) method on my first installment loan. I'm reading a lot of comments how people have trouble with Ace cash, and I haven't. The simplistic way to make your experience easy, is just pay on time. Pay what you owe. You took out the cash, you signed the contract stating; you'd pay X amount which will be paid on X date for so many pay periods.

I've been an Ace customer for years, always paid on time. Twice they debited my account for what I owed. The first because I regrettably relied on their reminder calls for my due date. The second was my last loan. I made payment arrangements to pay a portion on my next 4 pay dates. First due on July 1. It completely slipped my mind to be there in person with cash so they debited my account for the full amount. I was on vacation 6 hours from my home, did some shopping and Saturday my account was negative. I realize this was my mistake and I graciously asked them to please let me finish the payment arrangements and credit my account. I explained I've been a customer for years and that I was now stuck far from home with no way to pay my way home. I will have to miss work which will get me in quite a bit of trouble if not fired. No sympathy at all.

I chose to take out a payday loan from Ace Cash Express located in Speedway, Indiana back on May 3, 2016. The loan amount was $280 and I was to pay back $321.40 on May 28, 2016. On Saturday May 28, 2016, I went to the store IN PERSON, WITH CASH that was exactly equal to $321.40. I handed the cashier, Kristi, 15 twenty dollar bills, a single one dollar bill, a quarter, a dime, and a nickel. We both chuckled about my having brand new twenties, and both Kristi and myself had a difficult time counting the money as the bills were sticking together. Kristi counted out the money in front of me, agreed that it was the full amount, and asked if I wanted a receipt. I was in a hurry, and asked her if there would be any question as to whether or not I paid. She indicated that there would not be and stated that it wasn't necessary that I took a receipt. I told her that was fine and to have a great day and I was on my way.

When I'm signaled over the lady says absolutely nothing to me, doesn't look me in my eye or anything. She didn't bother with greeting me. She had this body language as if to imply I'm bothering her at work type of attitude. That's not my issue at all but it is extremely rude.

Today I got an email from ACS Inc. about a lawsuit. They could not even spell the word 'fee' or 'cooperate' right. They called me and it sounds like someone from the Middle East. They said I took out money from CashNet USA and QC Finance. The guy on the phone said he sent me an email. I would not give him any information so he hung up on me. I called my friend that works for the FBI. He sent me an email to send to them that should stop them.

I have been receiving threatening e-mails from them saying that they are taking me to court for a loan that I never asked for. I don't even have a bank account and have never had one. I tried to talk to someone to explain that I don't have a bank account and they just said that they had all the information. The guy more or less told me that I was lying and that I would hear from the courts.

I received a phone call from these people, still don't know why. I presume some sort of debt collection, even though they denied this repeatedly. Anyway, we have a relative with the same name of the person they were looking for, though nothing connects their name to ours, nor address, or phone number. Not even the same state, and they've never been here. The "lady" on the phone (and she does not deserve to be called one) insisted that they received our home phone number as a "personal reference from ** (the name of who they were looking for)".

Ace Cash Express called me and told me I qualified for a loan. The next I knew they had put almost $5,000 into my savings account. The next day they wanted me to send the money using MoneyGram, sending it to $3 different people in states. I notified my bank and they froze all my accounts saying this was it was fraud. They are now investigating.

Ace Cash Express contacted a family member who was way in New York. A brother-in-law actually and stated that they were from the Office of Investigations. They stated that if they did not get in contact with me and have me call them back then they would proceed with a warrant they had against me. I called them the next day and a woman named Maria ** stated that she was reviewing a past loan I took out in 2010 and stated the State of Texas was ready to proceed with felony charges against me due to the check not clearing. I had no idea what she was talking about. She had all my personal information and continued with the threats. She stated that she had already run a background on me and saw I had no criminal history and surely wouldn't want a felony on my jacket.

I applied online and it said I was approved. They had an express way of verifying my account information. When I called to verify the verification (yes I know it sounds ridiculous) they said there was another name on the account, which is correct, my wife. They then insisted that we call the bank directly, and ask many questions of the bank, other than is the bank account in both names. She ask directly what the balance on my account was, which I do not think they have the right to do and did not notify that that was part of the requirement to get a loan from them. Then after all of that they change what I had received online and denied my loan. DO NOT SURE THIS LENDER! YOU CAN FIND MANY OTHER LENDERS THAT WILL NOT INVADE YOU PRIVACY ANY MORE THAN NECESSARY TO GET THE LOAN.

Called and said that I was going to be charged with check fraud. That I went to a store and they have all of the documentation. I told him I have never even been to an Ace Cash Express store before! He then tells me to go ahead and pretend to not know what he is talking about. I told him that I am not pretending about anything because I have never been to an Ace Cash Express in my life! He then becomes even more combative and keeps telling me that I am a liar and when I ask for the company name to report him to my lawyer so that I can sue him for the way he is speaking to me he then calls me a piece of ** and hangs up on me! How do they get away with such disrespect and unprofessionalism?!

First of all when my first payment was due I went online to pay in installments, but representative said it wasn't possible because of the MLK Holiday; not given a clear explanation. Full Payment was drafted before the due date because of holiday; bank returned. Set up payment arrangements dates not accurate; collection dept is not efficient. Still doing automated drafts without letting you know causing fees through bank. Glad I am through with them. Will never do business with them again. Company not on same page. Very poor practices and should be investigated by the state.

I have the Bronze Elite Prepaid Card and they charge you for loading your card even after the place that you loaded it at charge you. But they put down as if someone else has received the money but in reality it is Ace Elite taking the money. I'm shredding my card.

I INQUIRED on getting a payday loan in 2009. Since then I have received threatening phone calls that if I called and disputed they would hang up and block my #. I even got the local police dept involved and they also stated that this is a scam. As of 2013 I started receiving "lawsuit emails" saying I owe $** and the FBI was involved and my employer and credit bureau would be notified unless I paid a smaller amount. Most of the time there is no phone # to contact nor an address. I even dug as far as searching my bank account for a deposit in the amount they stated I received around when I should have received it and nothing.

On January 12, 2016 we received an email stating my husband owes "X" amount of dollars and if he did not respond they would inform the credit bureaus and his place of employment. They sent other threatening messages about filing suit against my husband. Some of these emails made no sense, so I know it's coming from a foreigner.

IF I have ever had a loan with ACE Cash Express, it would have had to have been 10 years ago or more as I do not use banks anymore. Interesting how much you can save without banking fees and overdraft charges. Anyway, about once a month, I get an email from ACE threatening that charges will be filed against me if payment is not made "today." It has a letterhead to make you think it is a legitimate legal form -- yet is never served by certified mail or a process server -- just through email. Even if I did owe the amount stated, I would hesitate to send it to them because the grammar used tells me that this is not a professional attorney's office -- more likely coming from another country.

I just want everybody know I have been cashing my check, paying bills, getting money orders, etc for 8 or 9 years now from the one on Lapalco in Gretna, Louisiana. I have never had a problem with them. They are very fast at what they do and very friendly. I would recommend them to anybody that needs to cash checks, pay bills etc.

I have received a total of 6 threatening emails about being taken to court for a payday loan that I do not have and I do not owe! Something needs to give because I am tired of being harassed on a daily basis. They can never come up with good paperwork and their English is the worse when they send you an email...

I was online looking for a short term loan just to get me through 2 weeks, it was against my better judgement but I did not want to ask to borrow anything from family or friends. I am well aware that these places prey on the weak and downtrodden and those that are down on their luck, but what the heck, I tried it anyway. After going to certain places that told me I was "approved" when I gave them the information, all it did was send me to some other site to fill out more information.

I received a settlement letter from them when I don't even remember taking any loan. The mail does not have a loan date or information/proof. I highly upset to received this in the mail. They need to be reported. Isn't it a legal timeline for any matters like this. This a scam and unprofessional.

I was approved for $5000 and called to tell Ace Cash Express Mr **. Mr **. Mr ** all took part in scamming me. I was told I had to pay 255. To verification dept in Florida. I had to send this to Ace to show I had enough funds to pay payment. Mr ** said money $5000 was transferred to my bank. I checked after half hour. No funds. Mr ** called to check in the arrival of my loan. I told him it was not in the bank. He then told me he needed $275.00 more for insurance. I told him no more money. He said, "The loan is on hold 'til you pay it." I said cancel loan and return my $255.00 I did pay. He said, "No you can't have that money back." I am filing charges of fraud. Theft and scam with states attorney of my town. I'm left with no money til Dec 3. Thanks Ace. Had to cancel a lot if plans and holiday plans. Ace left us with .86.

My daughter was asked to go cash a check by a friend. She is only 19 and has suffered traumatic brain injury. The check did not clear and they now say she is the one that owes the money because the "issuer did not benefit from the money she received". She just thought he didn't have time to do it himself and returned the money to him. Asking for a supervisor only got us to a message and no return call as of yet.

I got an email with a funky order number from, what looked to be, an eBay UK address. It said my order had shipped. I've been a victim of ID theft more than once, so I clicked the link. Took me to a payday loan site. Now getting poorly worded emails from these guys. There's back and forth, saying they have signed documents. I know I never applied. They have my SS # and my bank name. Not going to get scammed again... Reporting this to AZ attorney Gen who expressly gates these types of lenders...

I'm not sure if this is a real company or not. I know that I have several cash loans out and I know that I must pay them. This company is constantly emailing me saying I owe 956.00. First I never borrowed this amount of money from anyone. The second problem is I was talking to the company about settling the situation. They asked me to send a payment through moneygram to DARREN **. I have no clue who this company is, I tried calling the company to ask why do I have to send the money to this person but the phone number listed is not working. I asked for proof of the company and to send me legal documentation. The company has refused to answer any of my question and told me if I do not pay I will be arrested.

I had a cash loan. I paid in full and rec'd a letter stating my account was paid. I then started to received calls for Ace Cash Express which I told them my account was paid. They said not the same company. I only had one loan!!! They are threatening court action unless I pay 100.00 to them and the crazy thing is you can't access your account on Ace Cash Express website. They want me to go purchase a Paypal pay card. I've never heard of anything like this, they should be able to accept any form of payment if they are legit and why does Ace Cash Express have a "resolve my account" link and if you have a "so-called" problem account why can't you access your account??? I don't trust these people or the company at al! They need to be investigated for their business practices.

I called ACE Elite customer service because there was an unauthorized charge on my card. I spoke with Cash Avaya customer service ID# **. The customer service representative told me in order to file a complaint against the merchant, I would have to have my card blocked. I told him that I would go to the bank to remove the money off of my card and call back. Needless to say he blocked my card anyway. When I asked to speak to a supervisor he put me on hold, and the person that came to the phone sounded like the same person that I had just spoken with. This is very frustrating to say the least.

I received emails about some loan that I never took out and threatening me with court. I know this is a scam.

I have been going to ACE Cash Express for years. I have a prepaid credit card that I put money on occasionally. I sent my son up the street to the closest outlet. He comes back in a huff. I ask him what is wrong and he says, "They are not there anymore." I was like "What?" So, I called the number on the back of my card. They were flooded with calls so I punched in my call me back number and they never called me back and they had a whole day. So, I had to find another check cashing place that is 3 miles out of our way. Neither of us drive so we have to take the bus everywhere. So, we finally got what we needed. Everything is good now thanks to CHECKMATE. ACE can go jump off a high cliff without a parachute. I never even got an email saying that their outlets were closing. That would have been the nice thing to do.

I routinely borrowed from Ace Cash Express over the last year, mostly to keep an option open for emergencies. I'd pay them back early, after a few months. I've never missed a payment, I've never had a bounced check... nothing. After I paid off my last loan again... early. I tried to start another loan to see how much the payments would be. Well I was denied "due to poor loan history". I called, even the agents "didn't know why I could possibly be denied". This is a scam people, they only want people to get caught in the trap so they can milk every penny, when they cannot... they will refuse to loan to you if you pay them back early. No worries, I'll keep money in my pocket and use my bank from now on.

I thought I activated a debit, found it was no funds on the card even I never used it, plus I forgot my pin number for the card. Contacted them - the girl was challenged because I am asking routine questions like my balance and why it is $0.00, I mean exactly that amount. That sounds stupid, she would not let me speak a supervisor. Asked for corporate number nothing so I am out 25.00. Thanks. Don't fool w/ these. Look people at the people who work there, they all look like former **. Disgusting... Of course it was my fault - you get what you pay for scam artists...

I started receiving threatening emails that I owe attorney fees on this account. I never had an account and I'm tired of threatening emails. What can be done about these emails? Who can you report them to? Any suggestions from anyone?

I paid 2000 today on a 3000 loan. My balance stated was 547.00 owed. I called the main office and ask for an adjustment on upcoming payments since the majority is much less owed. The customer service representative was very cold and said, "No." When I took out this loan, I was told once my balance is down, I could make payment arrangements. Not the case. Don't do this loan!

Same as everyone else. Never had a loan with them. Got a threatening email to my spam folder. Calling my bank tomorrow and payroll of my company. Somehow they need to be stopped. This is blatant harassment and fraud.

This is the exact email I received from them. If you want to find them, go to this address: Ace Cash Services, 804 W Highland Ave, San Bernardino CA 92405 because I have NEVER heard of these people in my life. I'm about to talk to my bank to get this resolved because they're affecting my credit. - "We are sorry to inform you that we are in the process of filing a case against you as you have ignored our every notification of resolve this matter. This is our last reminder of the payment, if we didn't receive any payment then we have to file this case against your name and you will receive court papers at your doorstep. Contact us immediately through Email or call us on +1 510-629-5094 to make payments in order to freeze down this case."

Got a email saying I was approved for a $8000. I talked to John ** from Dallas, TX. Phone numbers he called me by were ** and **. He called and told me I was ready to get my money, just sign the online papers to finalize it. I signed the papers I needed to sign and sent them back to him. He called me back on a Friday, asked me to go buy a Green Dot card, put $360 on it to verification I could make the payments. Then he took my information for my bank to direct deposit it my checking account. Well it was late on Friday so I asked him to do it Monday morning so I knew it would be in there before my bank closed on Monday. Monday come around, it wasn't deposited. So I called him, he did. I had to pay a insurance for $575 and put it on a Green Dot card again because I had bad credit. Which I did cause I do. Then he told me that he couldn't put it in my account, got some reason. So we went Moneygram and I had to pay more money.

Never got a loan with these people. They keep sending emails stating they are going to take me to court, put my ssn on hold. It's been going on for over a year. Just got another one today for a settlement. They said that it will go into court within 7 days. Want me to pay the settlement by 8/28/15. I never called them, cause it is illegal to do this via email.

I was being harassed that I owe money for a loan I never took out. After several threats I got my lawyer involved - she couldn't even reach anyone. The number was disconnected and another one went to straight voicemail. Don't give them any MONEY. Help me report these sick lazy people.

I am very dissatisfied. I experienced nothing but a runaround from them and received nothing but empty statements along with no money deposited and then when confronted supposedly the deposit was froze by the FCC. Bull.

I took a loan out, explained to the lady I would be out of town when the first payment was due. She told me I could come in 2 weeks before the first payment was due. So I did that day I was told my loan was paid in full. We all knew there was a mistake made. She told me she would call me. I stop in again - once again I was told it was paid in full; I didn't have a loan there. I go on vacation, get home & get multiple calls from Ace collections. I spoke to a lady, went made a payment. Not only made a payment 2 days before I said I would but gave more than I said. Only to have 3 more collectors call me. I call to talk to someone about this being their mistake & no luck - just a huge runaround. I took the loan to help my credit, instead it's made things worse. I'm so glad I always had an eye-witness with me the entire time.

The customer service is great at the store in Leesburg, FL. The staff was non-judgemental and made the process quick and easy. Unlike Amscot, you do not need to continually borrow to raise the amount you can borrow. I was approved for the amount they estimated I could borrow and we able to borrow the max amount the FIRST time I went. They aren't very apt on extensions though. I remember looking up the website, but it was much easier to just call the store and asked them what you needed to bring in.

Ok me and small daughter was at the store on 10th Arlington Indianapolis IN. The store manager waited on me. It was another lady was talking to the other employee at the window and the lady was telling her that she had put in her 2 week notices just because she found another job. So then that's when Angie burst out and said she's going to quit because she can't deal with the customer. So now everyone in the room looking like no she didn't say this. But sake stated she's been with the company for 15 years and has gone through 45 employees??? Yea ok called the district manager, no return call. So I guess if you been with a company so long nowadays you can do and say what the ** you want to.

I have never heard of this company or borrowed any money before. I wonder how did they get my nomination?

I received an email saying I owed 300 dollars for a payday loan. I asked to see some kind of documents. They sent back a address and bank name that I haven't used in at least 5 years. I asked to pay with my debit card. They insisted it be Western Union and sent some form to fill out. I refused to go Western Union and the next day I received an email with mine and 14 other names saying I owed 250 dollars. I refused. Today they sent another email saying I had been black listed and I would have court papers in 7 days. What's up with these people?

I found a email from them in my spam folder stating that I owed them 926 dollars and that my SS number was on hold and they would be taking me to court. I called them and talked to some Indian dude on a very bad connection. Stated that I never even applied for a online payday loan, which I have NEVER done. Was told that If I didn't pay them I could end up Owing over 4,000 and that they could dock my pay. I again stated that I NEVER even applied for a loan with them and asked them how they even got my information. He told me a bank account number which wasn't even my bank account, which I also informed him of that too. I'm fairly certain the emails are a scam, which I told him. I also told him that if I got 1 more email from them or found anything negative on my credit report or if my pay got docked in any way from them that I'd be suing them and I would own that company.

Applied for loan. Got approved. The company informed me my payments would be 254.00 and these leeches withdrew 500.00 dollars!!! Upset and pissed, I called to fix the discrepancy and they said due to interest and hidden fees I will be paying 5 payments of 500.00 on a 1250 dollar loan. HELL NAWL. HIGHWAY ROBBERY RUN. CROOKS. DON'T EVER DO IT!!!

I received an email stating that I took out a loan and was offered a settlement offer. I had to pay by the date of the email. Then threatened jail time. When I tried to accept the offer with a reply the email was not a good one and rejected. CRAZY.

Threatening to take me court for a loan I owe over 4 years ago. Said the government got my SSN on hold. Sent me an email - didn't have my name on it. Don't get a loan from these payday lenders. Said I owed 900.00 - I never borrowed that much from them. Said I have about 7 days before they sue me. Leave Ace Cash Express alone.

I had taken out a payday loan then lost my job. Nicole set me up on a terrible payment plan. I was told it was all they could do. They based it on my previous paydays which I don't see as fair since I don't get a paycheck anymore. I said paydays were 1st and 15th. They lied - said they talked to me and I said I'd be in. When calling her out on this she just talked over me. I offered to come in on the 1st - the call came on 31st. She said I had till 7 to be in. I am waiting for family to wire me money on the 1st but they now will be putting my check though Nicole would not work with me at all. I had made 1 payment on time. I feel they could work with their customers better and use a different tone.

I'm receiving email threats from them telling me I owe but I have no recollection of it nor do I have past statements on them.. Help.

I got approved for $3000.00. My loan officer name is Mack ** phone number is ** from Dallas, Texas. Anyways he told me that I needed to show him 275.00 for my payment that will be taken out to pay for the loan. So he told me to go to a CVS store and to pick up a visa dot green card. And he told me to put $275 on the card. He later then told me that I needed to pay $365.00 for another visa dot green card, for an insurance installment fee to process my credit score. He told me that the loan will be transferred into my checking account will be $3640.00. He later then told me that the money would be in my account within 30-45 min to an hour, when I noticed that it wasn't in my account. I gave a call back to him and he told me that the money couldn't be transferred because they don't transfer to Hawaii. The only way he told me to get this money I would have to pay $252.00 for the fee, to do a money gram or through Western union.

This company is sending me a lawsuit demanding $$$. I don't have a loan with this company - I live in Puerto Rico.

I had taken out a loan for 300.00 in 2005 and paid it off. I recently received emails threatening me that they are going to the courthouse and press charges on me and said that I owe them 4500. I told them that the loan was paid in full. They came with some bogus paperwork with a signature that was not mine. They want me to pay them with a Paypal card by Friday. This is not sitting well with me. I'm being scammed. Please take this information and create a counter sue against them or put them away for fraud. They have been harassing me for 2 months. It has to stop.

I have never gotten a payday loan and I am receiving emails that they are going to sue me for fraud. How do I make this go away?

I've never even heard of the darn place. They touch my paychecks they'll get counter sued. And if I ever find it in my email again being threatened by a company I've never heard of I'll sue 'em for that.... They might wanna get facts straight before they start accusing people and just picking email adds off the internet to threaten. I wonder if this is why my credit just suddenly stopped.

Ace Cash Threatening Email - I received this email today, 07/17/2015, and have never taken out a loan with this company. Who can I contact to get this kind of email stopped.

On July 8, 2015, I applied for an Installment Loan for $3400.00 with Ace Cash Express in which I was approved for. On July 9, 2015, I received an email asking for my paystub, which I emailed to them. On July 10, 2015, Ace stated that they could not accept paystub because it was not a "pdf" document, but it was. On July 11, 2015, Ace sent me an email stating that I had 30 days from July 11, 2015 to accept the loan for $3400.00. On July 15, 2015, I sent Ace an email stating that I was accepting the loan for $3400.00, but every time I attempted to provide Ace documents, they rejected them for no reason.

I've never taken a loan out with them and I keep getting emails saying they're going to press charges, that I owe them money, etc., that I need to call before being prosecuted. They left me a message and scared me. They won't leave me alone. And the number they give to call doesn't work.

I have never done this before so I hope I do this right. I keep getting email (False email) that states I owe this place money. There are statements saying I'm being sued for several charges, etc. I am a 66-yr old women with multiple sclerosis and this is so upsetting. I pray giving my info. doesn't do me more harm. Thank you.

I keep receiving emails with bad spelling and grammar from 2 individuals claiming to be from Ace Cash Express stating that I owe on a past due loan and if I don't pay I will be prosecuted in court. I never received a loan from this company and I don't understand why they are threatening legal action. They even have a plain outlook accounts as the contact email!

After quite a few emails the company apologized and resolved the matter by stating they would pull phone logs and use my case as an example for training and removed the loan fees so my total payback will be 200.00. that is acceptable.

My son was a cardholder for a few years. Received his SSI payments every month - early which was terrific. We have had several problems with company but none even close to what happened this past May. We traveled to Las Vegas. My wallet was stolen so I took care of a few banking issues on his card. Both transactions from Neiman Marcus. An item I purchased in Beverly Hills was returned to the Las Vegas store to my son's card on my behalf. As soon as the credit came in a block was put on for fraud. Excessive refund. I was asked to fax/email the original proof of purchase along with the return receipt in order to remove the block. In a span of 3 weeks, Neiman Marcus faxed them the transaction history, Wells Fargo bank, and a check cashing place in Las Vegas that represents netspend all sent Duplicate faxes on my behalf to no avail.

I am receiving emails from this company for the last couple of months. I responded to one of them, asking them to send me the info regarding my debt. I was told that I owed 4500 from a loan I supposedly took out and defaulted on. I asked if they could me some info regarding this, once again I was told I have to pay it. What really stood out to me as a fraud was they wanted me to send money to them in a form of a payment of a Vanilla prepaid card, which I couldn't understand since there is no way of tracking my payment that I was making. This company is so full of **. FRAUD ALERT - DO NOT HAVE ANYTHING TO DO WITH THEM.

I was told today by Ace employees very rudely that they are no longer doing payday loans and that they are doing away with it with very short notices. So needless to say, it was messed up and if they knew they were doing away with it, why didn't they tell all the customers instead of ripping people off.

I recieved a letter in the mail that I took out a 3500.00 loan which I did not. Called them and would not give me info unless I gave them a social security number. Scam. Scam, if I ever seen one.

Like many others I receive a notification letter, threat that I owe money. I do not know this company or ever borrowed money. They want to take me to court and their spelling is off. I'm filing charges. I have called the number and it does not work. Watch out for these scammers who do not speak English.

Because ace submits my loan for payment prior to my payday, it gets returned over and over causing extra fees, taking a good credit score down to poor/bad. Even after telling them the problem it has not been corrected.

This company has sent me an email saying I owe them over $900. They were charging me with fraud and several other charges and would have the company I work for garnish my wages. This tells me that have no idea of whom I am because I have been retired for three years and am on social security. I have never heard of them. They were collecting a debt and did not advise me of my right to dispute it and ask for verification of it. Which I emailed them back asking for verification and have called and left messages with them twice. Haven't heard anything back from them yet.

I received the stating that I owe them $1500 for a loan that I never took out and that they were going to report me to the FBI. They said it was a paid day loan. I NEVER use those types of loans because they are illegal in my state. This has Fraud written all over it.

I received an email from ACS Inc. stating that I owe them almost $1150. I have never even heard of this company. They were saying they are taking me to court and that I have committed fraud. The email has several spelling and grammatical errors and no contact information was provided. Please be advised that this company seems to be scamming people. The email also states that I will be receiving court documents at my job and also at my residence. I have read other reviews of people receiving the same type of emails. I got a little worried at first but then when I realized there were an abundance of spelling errors I didn't take that email seriously.

I applied for a loan thru this company Ace Cash Express. Was told I was approved but because of my credit score I had to purchase a $100 moneypak, they stated because my account wouldn't allow them to deposit funds into my account. So me with my dumb self being desperate at the moment did so, when I called them and gave them the information from the $100 moneypak that I purchased, they in turn told me I had to go to western union and give them another $100 to receive the loan which they claimed was at western union waiting for me. I did not follow up when I finally realized this was a scam. They got that $100 and I hope the ** enjoyed it. I would not advise anyone to deal with them. If they ask you to verify that you have the funds (RED FLAG) if they ask you to show them money in your account as a sign of good faith (RED FLAG) again it is a rip-off. Don't deal with them they are thieves.

Next, I was told to wire more money for them to fund the loan and I said "no way." When I tried to call back, it was a "Magic Jack" response ad. Now I'm so far out the $$223... I will be making a report with the FBI as the police dept advised.

One of my ex-employee applied for a loan through Ace Cash Express using her payroll information. They approved the loan even though the account wasn't in her name, and now are telling me I'm responsible for the loan.

I've been a customer of Ace Cash Express for several years. I even recommended them to my kids. Yet when I logged in for a new $500 payday loan after paying off old one on May 4th their system down graded me to only a $475 loan even though I applied for $500 like usual. Called and they don't apparently run their company. The computer does and they can't override to fix it. WOW!!!

I applied for a loan of $800 not knowing what the payback would be until the loan was approved. I received a email letting me know that my loan was approved and little to my knowledge there was a pay back scale of me paying $196 twice a month for 5 months. Mind you! I would be paying them back $761.43 and that's not including the $800 for a total of $1561.43. Is that not crazy or what! They have showed me a different side of them and I advise you to stay away from them for the simple fact if you need a loan in the first place how are you going to pay back double. It makes no sense. I use to like this place, but now I've washed my hands with them. Be smart and do your part! Stay away there or other loan companies that are more reasonable.

I have done business on several occasions with Ace Cash Express. Up until recently I would have recommended them to everyone. I recently took out a loan with them and according to the contract I signed I am allowed 3 renewals before it's fully due. I timed it just right to where I could pay the interest plus a little extra and in the 3rd payment I could pay it in full. I log in online and I am met with a page stating "Ace Cash Express no longer offers online payday loans in your state." When I reach out to them they inform me that the $200 is due in full on the 8th (Mind you this is only my second renewal). I tell the representative that this information was never given to me. She says "Oh it's a recent development over the weekend" and there is nothing she could do. Long story short they change the terms of the contract and never inform you. STAY AWAY.

I am being accused of fraud. I never did anything like this. They called me and I told them "I will not pay anything to you or anybody else." I read they are scamming people. They said they are taking me to court.

I just received an email saying that my SSN shows fraud. That I owe over $5,000 but I can avoid getting arrested if I pay $740 within 7 days. According to them my SSN is on hold with the government, that I have committed collateral check fraud, blah, blah, blah. Never even heard of them before. So, I couldn't have taken out a loan with them. With all the incorrect grammar, you can tell it is a fraud.

After standing in line behind one person for over 15 minutes or more, I presented my payroll check to be cashed on a Saturday just before 4:00 pm. The first question I was asked was, "Why did you wait so late?" which I thought was odd -- the reason was because my check was delivered by mail at about 3:30 pm -- but what the heck, it's not like they were closing soon.

I do not owe any payday loans. Have proof from bank, better business bureau and loan companies. Every couple of weeks I get an email telling me I am going to be charged through the court with a warrant. Ace send e-mail saying they are from the prosecutors office.

I just received 3 emails in the last 2 hours from an Attorney, **, on behalf of Ace Cash Express. These emails were stating my case has been sent to my local authorities, a warrant was activated for my arrest, and my place of employment would be notified. I don't even know who they are. I have never borrowed anything from this company and the company I have been contacting/that is in question will not return my phone calls. I researched this Attorney's name and there is no listing- he does not even exist. This Ace Cash Express is in Austin, Texas, I live in South Carolina. I have tried to call Ace Cash Express and they claim to have no knowledge of these emails, claiming they will investigate and call me back.

Got a email saying I owe them 942.00. I'm not paying this. I do not owe anyone any money. These people are scammers. If anyone gives them money then you're feeding their system and making it easy for them to get away with this.

I have been receiving emails from this company swearing they have proof of a payday loan. I never took out any such thing. Threatening to take me to court. I will be retaining a lawyer because for some reason they can't supply the proof of this which I know is a lie anyway.

I was contacted by email in regard to a loan I owed for. I asked for verification but all they did was threaten with arrest. As I was scared and felt I had no choice I made arrangements to pay. Had to pay by MoneyGram at Wal-Mart. I had to contact them while at the store to get account information. When payment was processed I had to immediately call them with reference number.

Like so many others listed here, I received an e-mail telling me that I owed money from a transaction back in Kentucky over 5 years ago. It has never shown up on my credit report and I do not remember getting any payday or quick loan type transactions at all. Of course, they say they have proof 14 ways from Sunday but after repeated requests for proof, I have received nothing but threats of seizing my bank accounts. I have contacted an attorney and he has contacted the US Attorney for further action. Seems these people know no bounds of bad business practices. If they want settlement on a bona fide debt, PROVE IT. Otherwise, cease and desist or my attorney will push the US Attorney. They accuse me of ignoring their requests - well how about the many requests I have made for PROOF that has fallen on deaf ears?? Gee, wonder why people are upset over these practices.

My Advice, Don't EVER use Ace... there are other Companies that are Much better than this LOSER COMPANY.

They are calling me from a California number **. It's men and women calling me. They have accents that sound as if they are from India. English isn't their first language. They say I filled out information online for a loan. I tell them “I didn't”, then they start calling me ** and other curse words and telling me that yes I did fill out a form online, then they want more information from me so they can complete my loan. I tell them they aren't getting any information and to please stop calling my house. I hang up and they call right back. This goes on all day long. Starts at 7 a.m. and stops after 9 p.m. and it's everyday, Monday through Friday.

I have an ace elite card. I purchased this card with the promise that I would receive my direct deposit 2 days early. Ace has consistently failed to keep this promise which resulted in me having to pay late fees to my debtors totaling $50 or more each time ace elite fails to keep their 2 day promise to pay. When I address this issue to ace elite as well as MetaBank, I get an "oh well" type of response from both companies. I recommend to all ace elite card holders, if you are serious about paying your bills, by all means avoid purchasing an ace elite card and go to a real bank or credit union. By the way, you will also be charged a $9.00 fee each payday to withdraw YOUR MONEY from these people. This is on top of whatever late fees you may incur due to ace and MetaBank paying you late.

I have never heard of this firm. Looks like a predatory lending service. They said they were taking me to court and freezing my bank account. They only had my email; not my name. I am disabled so I immediately sent a copy to the ADA.Gov (Americans With Disabilities) as it is a federal offense to my knowledge. If you are not a senior and/or disabled, simply copy and paste the email with address and fill out the "Internet Crimes Complaint" section of FBI.Gov.

This company keeps sending me e-mails saying I owe them $940.00. THEY WANT me to obtain a Vanilla Reload network card and/or a Reloadit Paypower reload card. They want me to put $100 on the card for 9 months, and if i don't do this, they will have an officer show up and my home/work and have me arrested on charges under section 9 & chapter 19, legal charges against my name and social. There was a name at the bottom of the e-mail ** investigating officer settlement department. Now i have tried to call this # ** but only get a busy signal then it goes into the saying that the # you have dialed is not working.

I received an email from Ace Cash stating that I was going to be served with court papers for thief by deception, fraud, etc. So I kindly responded and ask them for proof. They came back saying they had over 14 ways to prove that it was me... I questioned them and repeatedly ask for proof. Finally 3 months later they give me a month and year. I go to my bank following day. They pulled my bank statement for that month and year..the only deposits that was made were from my employer. Now they are threatening me with seizing my bank accounts...

Today I went in to withdraw 3,000.00, I watched the rep count money fast, I didn't recount it until I got home after the stores are closed and realized that I am missing 120 of that 3000. All monies are still in the envelope. What can I do, she short changed me and I need my 120.

They say I owe them money, proceeds to tell me that it's almost 5k - they're downloading a warrant for me. I called the number, they're using magicjack for a phone company, LOL. I may have been born at night but not last night.

Back in 2008 I was struggling with some bills after my significant other passed so I went online and was trying to find a small loan to help me out. I guess that ACE happened to be one of the places that received my loan application but because of all the high interest rates I NEVER accepted any of the loans. A year later and ever since I have got threatening phone calls that my children were going to be orphans because they are going to throw me in jail for this supposed 300.00 dollar loan that I never received and now I owe 5000.00 dollars for it.

In retrospect, walking into an empty room should have been all the forewarning of events to come. The only employee, a "Manager", asked me how she could help me in a fake "pleasant" voice. Mind you, I had phoned earlier to ensure that Ace could cash my $150 check written to me for a small job I did for a multi-million dollar company. I just wanted some cash in my pocket for the weekend, as my online bank doesn't release funds until 24 hours after deposit, and the company's issuing bank was a 90 min bus ride.

Applied for loan, said I was approved, gave bank info, everything. Told me to call so could transfer money. Called and they said, "You were declined." I said, "It said approved" and said, "Why it didn't tell me I was declined?" She said it doesn't. I told her that's a lie cause a friend filled out one, told him automatically he was declined. Unfriendly scam.

My lights were disconnect because Ace reverse a payment of a 150.00 causing me to have to dish out an extra 150.00. But because I did not have a receipt they refuse to refund the money. But I did submitted a letter from Txu account supervisor stating the dates and time that it posted to my account. But still they robbed me of my money. Someone call the feds please. They are professional robbers.

I got an email threat saying I was going to be prosecuted & sued for almost $5,000. Who the hell are these people? I never borrowed money from them. Is this a damn joke.

Ace Collection said that they were going to take me to court over alleged money owed their company. Email and calls came daily saying they were going to served over an alleged past due account. Because I have been through identity theft, I asked that they attach a copy of my records, they never did. No one signed the emails, no name, etc.

Got an email saying I was approved for over 5,000. The so called ace cash associate said I am approved for 8,000. He said they needed a reloadit card of 146.00 to show I can pay the monthly fee. So I did get the card, then he, his name is Mike **, says they now need a 255.00 deposit for transfer fees. I told him no just cancel the loan, he says they need a 99.00 fee to cancel. This is such a scam. I don't know how people can look at themselves every morning and feel good. Their number is **.

I paid my rent through them for $775 and a couple of weeks later got an eviction notice for no payment. Contacted Ace over the course of 2 months within the store itself calling corporate office, customer service line, and email. Very little answers and absolutely no help from nobody. One person on the customer service end told me his name was Bob which had to be a lie, wouldn't transfer me to his supervisor, told me he was the supervisor, when asked to speak to somebody above him he refused and said he is it. A Mr. ** , regional VP finally called me on February and flat out said they can’t do anything. Even though I’ve used them for 3-4 years faithfully and told him I was in the store location in a 30 minute time frame refused to check video camera to see if the employee pocketed my money.

Around two weeks ago went into an Ace Cash to cash a personal check given to me by a family member. After calling and verifying with the bank there were funds in the account, I walked out with $40. Now two days ago I get a call from the Collections Office demanding I pay back the amount in full for a bounced check before the 31st. Naturally I get scared and drive to the same store, intending to pay half then and the rest later. I then get surprised with a 'fee' that yanks it up to $70. When asked if they could waive the fee or wait for me to pay it off in increments, they then said I would have to pay the full amount because, "You walked out with our money." After paying $32, they have called me every morning since demanding I pay the full amount. Good job Ace Cash Express for harassing and bullying a 20 year old, first and LAST time customer over $40.

My husband borrowed ~$200 a year and a half ago at the beginning of his downward spiral into drug addiction. After several letters and phone calls from ACE Cash Express's collection department, I called them asking them to no longer call my number. I explained to them that my husband had not only lost his job two months after borrowing money from them, but had lost everything and was a homeless drug addict. I researched my rights before this and told them I knew my rights - I was not financially responsible for a debt my husband signed alone & that I never saw a penny of the money. They said they would remove my number from their call list. Over the last year, I have received many calls which I never answer from a collector threatening lawsuits and criminal action over this debt. And have heard from my husband's cousin, she got a call a year ago from someone claiming my husband was being tracked down for identity theft and fraud.

I checked my email - I saw an email where I was preapproved for a loan. I called the number and I was asked how much I needed. $1000 was good at 182 per mo for 6 mo. The rep on the phone said I had to verify some kind of info. He had me go to Walgreens store and purchase a MoneyPak card and put $100 on the card. It cost me 4.95 for that plus the $100. He then said to scratch the # on the back and tell him what it was. After one hour he called and said there's a problem with my bank. Something about taxes and the money cannot be transferred. He said he would send the money thru Western Union. He claimed he paid $127.70 for the fee. I said let me have the tracking #. He said go back to Walgreens and get another MoneyPak.

I received an email stating I owe money, and 60 days past due. I have never gotten a loan from these people.

I have used, and will continue to use, Ace Cash Express. Their customer service is great, they provide quick response when I go into their store, and I have never had an issue with them. I particularly like the fact that I can use their service without an actual paper check. I have a checking account but I haven't used paper checks in many years. But with just a swipe of my ATM card and a few signatures, I'm out the door with my money. For those reasons, I highly recommend them.

I am very upset that I went through all the channels with Ace Cash Express. First said I was pre approved for the $2,500 and checked all of my boxes get to the last page and it said "your loan amount $2,500 not pre-approved this time," just need to verify with my bank which Keith called citi bank three way. They gave him the info needed on both deposits. He took me through all this stuff then said I'm not approved. I've had loans with them on the street and paid them off for $300 and for $1,000 when they used to do that amount in California. I will never do business with them again.

I received an email on 12/17/2014 saying that I had been approved for a loan for $5000.00. I called and spoke with Patrick ** who told me I needed to get a MoneyPak card for $150.00 and the money would be transferred into my account. After several phone calls back and forth I was told that I would need another MoneyPak for the wire transfer fee in the amount of $200.00. Still no money was showing in my account. I was contacted again and told that they were unable to transfer the money and that they would need to send it Western Union for an additional $210.00 again on a MoneyPak. I then went to a Western Union and of course there was no money there. I called and was told that I owed some sort of taxes to the bank and again would need to purchase another MoneyPak in the amount of $175.00. I did not do that & received several calls that evening (Did not answer and blocked the phone number).

I just happen to be going through my junk mail and see an email stating that I am being prosecuted and that my social security number has been put on hold. What kind of craziness is this. There isn't an ace express in Gulfport!!! On top of all of this there is no date of when I placed the loan or anything. All I have is a claim number and a phone number in New York!!!

They sent me emails saying I owe them and I’ve never used this service and that they gonna prosecute me... Crazy people in this world!

I have been getting pay day loans from Ace for 5 years. I recently applied and was denied for Customer's bank is on a restricted banking list. That is strange because my bank is Meta Bank. That bank is used by Ace.

I was emailed a loan approval letter and responded. The same people from India as the ones from Advance Cash. I called and listened to what they had to say and it was the same thing. I would need to show proof that I could pay the 1st months payment. I thought that is what a pay check stub should prove. I told them I would think about it and they say they would place my file on hold. After doing some research and reading other reviews, I knew this was a scam. They called me today and asked me about the loan. I told them I was no longer interested, they asked why. I told them they are using legitimate company names and they were a fraud. Told them I have contacted the FBI and BBB.

I applied for the $2,500 loan and was pre approved so I finished filling out all this private information and processed the application after verifying my bank account. So at the end it says approved and to call the 1800 number to get my payment schedule and estimated date the funds will be deposited. I call and the lady was very nice and then had to call my bank to verify more information. After being on the phone 10 minutes verifying it all she said she was going to input the answers. Then she tells me I was denied and I will get an email reason why. Please tell me how I am approved and then Denied after I gave them all kinds of private information? Plus she tells me to go to a branch because their guidelines are different. Here I am getting my hopes up and already planning on paying bills and then I am denied after all the work is done. This is unprofessional and a waste of time. Now I have to file a flag on my credit to make sure they don't try anything with my information. Ridiculous.

This issue I'm about to explain has financially destroyed our family. We have no money for rent or food. A real bank would have credit our funds back then do a claim/investigation. On 11/25 I Angela called Ace to have my card ending in ** block because I notice it was missing. The rep on the phone would not block the card because she claim I was not on the account. Well I have made changes to this account since early 2000. So I hung up and tried to go online and block it, then a unauthorized transaction from U-HAUL for 531.29 was taken from my account. This would not have happen if the rep would have block the card. So I called back and got another rep. I demand to talk to a manager. I got the runaround, then they put me on hold for over 45 min. Then I got a James manager online explaining to me I have to call the merchant and have them cancel the pending transaction.