Walmart Vision Center Reviews

I called to make an appt with Wal-Mart vision center and notified them of my insurance. They said nothing about an additional fee for fitting of contacts, my insurance assured all was paid for. Had the exam for contacts. Dr fitted them and gave me a trial pair to wear with a follow up exam to be scheduled. When I went to check out the Dr flew out the door as it was past his time to leave I assume and the optician was to schedule my next appt. She then said I owed 65.00. I asked her how did I owe this fee when my insurance advised I had one exam a year, contacts or glasses and up to 125.00 paid for contacts all paid by insurance.

I went to Wal-Mart Vision Center thinking that I would be saving money. They charged me only about $60 for the eye exam. The optometrist did a very quick examination, and I thought it went well. I ordered frames and lenses from Wal-Mart Vision Center. I actually ordered the Nikon Eyes lenses thinking that they would offer me clearer vision. Was I ever wrong! I previously had gotten glasses from a local place with Crizal lenses. In my opinion, the Crizal lenses are at least one million times better than the Nikon Eyes lenses!

For the second year I have had a problem with Bartow Walmart eye express. Year one the optometrist had to give me two exams to get the right rx and the staff measured my eyes wrong so it took more then a month to get my glasses. This year the same thing but doctor refused to re-exam refunded price of exam. Now I must fight with insurance to get my new glasses another month or more. Don't go to Bartow Walmart express.

I have bought three sets of glasses in the past four years. Every time the frames break and I go back I am told that they are discontinued! So now I have three sets of lens and only one pair that I can use!!

Myself or my family will not be back to the vision center at Walmart in Suwanee. I've now been waiting for 2 hours just to pick up two pairs of glasses. Employees were unconcerned and unprofessional. Very, very unhappy. We will never be back. Not the way to spend a summer day for sure.

I went to this Walmart Vision Center for the first time because I had a good experience with one of their other locations a couple of years ago. The eye test went as expected. After picking up my glasses, there was a period required to get used to the very minor prescription change. In their defense, I chose to replace transition lenses with single vision. I attempted to contact them on the 28th day to let them know that I was uncomfortable with these lenses and preferred to go back with the progressive lenses.

After having waited 5 years to have my eyes examined and get a new prescription I was told to try Walmart Vision Center as they supposedly have the best prices. I don't have vision insurance so the price is a big deal to me. My prescription was for progressive lenses which I have never worn before. The Vision Center is open till 8pm and I work from 11-7:30 so I left work a bit early to get there at 7:30. The woman there (Carolyn **) was none too happy to help me, though I was fast to select frames, she kept repeating that they close at 8pm. I gave her my prescription and she struggled to mark the glasses for the lenses which took us to 8pm.

Went into Wal-Mart for contacts in March of 2015. Had trials for over a month trying to find what contacts fit my eyes and were comfortable. I received 2 pkgs of contacts that last 2 wks each pack that equals a whole month. Well when I finally went in and picked which ones I like she ordered the contacts for me. So now this is the end of April, now we're into May. I called and called to see if the order for the contacts came in and they never seem to come in the lady. Told me she would call me when they came in. It's July never heard from them so I decided to call to find out. She said "its past your 90 days when you were first seen in February so we will have to recharge you all over again." Doesn't sound right to me.

I recently had an appointment at Vision Center at Clewiston Wal-mart. I have NEVER had a more wonderful experience beginning with the optometrist to the managers Jose and Yasemia. These people treated me as if I were "family". I felt at ease asking questions, they assisted me in finding the right glasses based on my needs. Wonderful experience! I would not go anywhere else in the future. Thank you for their wonderful customer service!

I ordered a pair of glasses 3 years ago from the Capilano location. Great service and great product. Aside from the obvious low-quality, I had them for years and was completely satisfied! Order a pair from Clareview, and had to send them back three times - once when the prescription was redone (during the 30 day satisfaction guarantee) and twice when the factory screwed up. The second time they made my lenses two different colours, and the manager was so rude and condescending, telling me that they did me a favour by re-making them at no cost when my prescription changed. They have a 30 day guarantee, it was no "favour."

Walmart vision center is the WORST. I don't know where to begin this review, is by far the worst my worst experience ever. First of all I'm Mexican and there were 2 people there and they both treated me in a racist way. They wanted to charge me twice for one service, NO help at all. I'm trying to contact their customer service to file a formal complaint.

I went to "in network" with my insurance to a Walmart. They refused to fill my prescription even with my insurance. My insurance tried like hell to find the problem. Kudos for UHC. Walmart would not fill the RX. I asked for less expensive lenses, Walmart said they only have one kind of lenses for $110.00. I kept pestering Walmart about their lenses. The worker in the vision store finally told me of another less expensive lenses. So, screw you Walmart. You'll be hearing from me!!! You lied to my insurance and me!

I never used Walmart Vision before, and thought I'll try since the price sounds reasonable and I been coming to this one for years. I paid everything (no insurance) so I am just there to pick up. When I went to pick up the two pairs of glasses today, I was standing the whole time before, during and after Michelle gave me the glasses. I did not say anything about it, and let it go. Later I noticed that other customers were sitting and had specialist put on for them, made sure the angles were correct etc. Because my prescription is high, I ordered the reading glasses and want the prescription to be lighter.

I purchased glasses at Walmart. Within a few months I noticed small cracks in the top of the lens. The lady was very nice and told me they would remake the glasses. Great!!! Well... within a few months the new glasses developed cracks in the top of the lens. Back to the store and again they remade the glasses. Okay... Well, in another few months guess what... Cracks in the top of the lens of the glasses. They were going to remake the glasses AGAIN. I talked to the manager and it was decided to choose another frame. But she would not warranty the new glasses as the year's guarantee was just about up. And guess what? Now these glasses have developed the cracks in the top of the lens. I have worn glasses since 2nd grade and often wear them 3 to 4 years. There is something very wrong when the lens keep having the same fault. I would love to know who to complain to!

Horrible service. Manager was so rude and a total snot. I went to Glasses.com and bought a comparable pair of glasses and saved $70 - the frames might be cheaper but the lenses are more expensive. Wal-Mart Vision Center is a total rip off.

I'm writing this on behalf of my fiance. She has been going to Wal-Mart Vision Center for years and for the most part has had a pleasant experience with the people there. The problem is they do not know what they are doing. Her prescription recently expired and just like every year she contacted them for a new eye exam. They were so busy they could not get her in for at least 2 weeks and they said you cannot just walk in. So she could not wait that long as she doesn't have the best vision. So she decided to go somewhere else, she chose someone that has had their own practice for years. Turns out my 23 old fiance has glaucoma... but not just a little bit.

Just dealt with a person named ** who refused to allow 1 800 Contacts to verify my prescription with them. Ms. ** and the doctor are now charging patients to come in for a separate visit to get a prescription for colored lenses after paying for prescriptions for plain lenses and glasses. If this is the normal pricing policy it is wrong. Same prescription - only issue is that the lens exists in my prescription made by a different manufacturer. As I have moved across the country, you would think a normal person would check with the doctor and the doctor would ok the same (exact) prescription! **'s attitude was absolutely infuriating, no further assistance, no apologies, just arguing without listening over the phone.

I was very nervous about getting my eye glasses from Wal-Mart but, after the service I received I will get all of my eye wear from here. After several different issues none of which were your technician's fault I finally received my glasses. I am so grateful that there are still people who will take the time and do what is right instead of just selling the product. Thank you so much Wal-Mart.

I had a prescription done at Walmart (Lancaster, OH), picked out some frames and picked them up a week later. I had dizziness and nausea for 30 days before I finally returned them. I think I was back and forth to Walmart some 6 times to get this straightened out. The problem was not the prescription - but the cheapest optical lab they send them out to. I then went to Eyemart Express - same prescription and had two pairs of glasses made for less than $54 and they were ready in an hour. No anti-glare nothing extra - and they were perfect. Walmart was not a no-hassle return. I was angry/upset, wrote a complaint letter to the manager and thankfully I got a full refund including the money paid for the prescription. Save time? Save money? Not for glasses at Walmart.

They messed up my lens. Went back and they still haven't gotten it right. I have had to wear glasses that are 9 years old and have this new pair from Wal-Mart vision center that I can't wear because I can't see out of them. When I go back everyone disappears. Or says be right with you and they never get to me.

The doctor gave me a wrong prescription and he still want me to pay more to correct my prescription. He's got to be out of his mind. He is sucks. I've been wearing glasses my whole life and never had a problem. But this eye doctor from Walmart, he is rip off and so unprofessional. He need to study more.

Made the huge mistake of going to Glen Carbon vision center. After 3 attempts at getting my prescription right. I had enough and got a refund. But they refused to refund the cost of the exam back to my insurance. So now I have to agree out of pocket for exam at a REAL VISION CENTER. If you want a loaf of bread go to Wal-Mart. But for eye care, STAY THE HELL AWAY WAL-MART VISION CENTERS. Plus the assistants are rude and smartasses. And the only vision center in my area that had a so called doctor was Glen Carbon, Illinois which was a 20 mile trip each way and I had to make this trip 4 times within a month.

I went into the Cortana Place, Louisiana center to purchase contact lenses and possibly glasses. The manager ** was very inattentive, unprofessional, and short with me. She made me feel as though I was wasting her time. I was initially going to purchase (2) boxes of lenses. However, when she advised that they were $50 per box, I settled on one box. She said the price had gone "up". When I went on to try to find frames, with pricing questions, she had disappeared into the back area to avoid further being "bothered". I was calling for help to no avail, and decided to look around the corner. She ignored me completely and "Continued" to talk on her cell phone. I left her alone, and contained to try frames on my own. When she finally decided to resurface, she advised that all of the features I was asking for would total $250.00. I replied, "That sounds good".

I bought eyeglasses at Walmart and within about 2 months, they had a scratch on the lens. The lady there looked up my account and saw that the glasses were only 2 months old and she told me that I would have to purchase a new lens. As she looked at my glasses, she scratched the scratch with her fingernail to see if it was an embedded scratch and her fingernail left additional scratches on the lens. I paid about $500 for the glasses and I could not afford to buy a new lens that she told me would be cost almost $200. For two years I have had to wear these glasses with the scratches on the lens. I will never buy glasses at Walmart again.

I ordered sunglasses 4 weeks ago and they still have not come in. Called on this once and was told the first pair came in with a chipped lens, so sent back. Would be in by Monday. Went into store on Wednesday and was told they still had not come in. They would change and call me back. No call. This is over 1 week ago. Called today, still are not there! Will call me back. Yeah right!!!

My experience was great with the eye dr. and ladies when I brought my dad. So that made me switch dr. We ordered my dad frames and lenses. The next week we went to pick his up, and have my exam done. The previous week at another Wal-Mart a lady walking around handed me a brochure for Vision Center. The Nikon lenses was something I was interested in. so when we ordered them I had to ask for the Nikon. When I went to pay for them. I asked the lady what color transition she put. She said gray - but I preferred brown because my frames are bronze colored. I was not rude. She wasn't rude it was just something overlooked.

In April, I spent over $400 to receive a pair of progressive bifocal glasses. I was treated with the utmost courtesy and respect from the moment I walked in, also during the eye examination, and finally, to the actual purchasing of the glasses. It was my first time purchasing eyeglasses and the employees made the experience enjoyable. I picked up my glasses less than a week later. Let's just say that progressive bifocals are not for me. My vision isn't that bad. It's a very slight script, basically just making things "crisp and defined", like HD television. There was nothing wrong with these glasses. I admit it is me. I cannot tolerate having things blurry. There is only a small section of the lens that provides "clear vision", as is typical with these type of glasses and which was explained to me by, I'll call him "**", in advance. I was told that it takes time to adjust to this. Okay, fine.

I got my prescription from Wal-Mart and then I wanted to get some glasses from Wal-Mart... I picked a display frame I liked and got my setup right away... one week later I was called to pick up my new glasses. I was excited because I paid almost 300 dollars for a frame with good Nikon lenses.. First time I tried on my glasses, the frame was crooked. The Sales rep went to go "fix" them, the glasses then fit very loose and so he did another adjustment.... the glasses fit snug now.

My husband and I went in to a Colorado Walmart and had our exams done. Very nice eye-doctor. Then came time to befitted for frames and I picked the lowest price pair. The woman charged me twice that and when I mentioned it she said, "Oh, they're all different prices." Then she went on to charge me for each lens and each bi-focal. The price was totally not Roll-back or Walmart prices. And I will never ever buy my glasses from a Walmart again.

I went to Wal-Mart Vision center and ordered 2 pair of glasses. One pair at half off. $248 for one and $134 for the second pair for long distances. I went to pick them up. The long distance glasses were incorrect and I could not see. So I asked for a refund on the second pair. They said I would have to pay a second time for the glasses that were good. Even though they had my $400 for both. They said they could not refund unless I let them refund the entire amount for both in 2 weeks and they would hold the good ones until I came back and paid for the good ones when the refund came in the mail to me.

I live in San Jose California. My family and I been shopping at the Wal-mart in San Jose California on Story road for 15 years. It's a great place to shop. All the workers there are so nice and respectful. They treat customer with the utmost respect. It's the customers that have no respect towards the workers. They think Wal-mart employees should be on their beck and call. The employees at Wal-mart work very hard. They should get paid more. They deserve more for what they put up with. That store is always neat and organize. It's the customers that ruin the place. To sum it up, it's the best Wal-mart I ever been to. You have any questions, please feel free to email me at ** or contact me at **.

I just found out today that my eyeglass prescription is only good for one year. Typically in the past, it has always been good for 2 years. I am 54 years old and my eyes haven't changed since I was 16. I finally find a pair of glasses I want to purchase and I am told I can't because my prescription expired last month. When I called to speak to the Optometrist, she stated some sort of new law requires this now if you wear contacts. I wear my glasses 90% of the time and I wasn't asking for more contacts, I was merely wanting to purchase another pair of glasses since I had finally found another frame I liked. I am very disappointed and angry that I will have to pay for another eye exam to purchase an additional pair of glasses 13 months after my last exam. I was told by another Walmart Vision employee that the expiration of the eyeglass prescription is at the discretion of the optometrist. This Walmart has forever lost my business.

This occurred in Winchester, VA. From the moment I stepped in to this office, the receptionist/assistant seemed curt and acted like I was an imposition. She did the glaucoma check, etc. and acted like it was my fault that the machine wouldn't line up properly. Treated me like a child. The exam itself with the doctor was much the same rude attitude. I tried to explain which lenses have not worked and why, as I have worn contacts for over 50 years. It made NO sense to me why he would REDUCE the RX from -8.50 to -7.00 and get upset when I could not see out of the trial lens right eye only. I removed BOTH lenses which made him VERY angry saying he only wanted me to remove the right. He then had to give me 2 new lenses to try and then again was disgusted, throwing the empty case down (like a 3 year old). Again, when they would not insert properly, it was somehow my fault - like I didn't know how.

Initially the exam was ok, but when I got my glasses fitted, first of all I had to come back in and have them re-fitted because the lenses weren't put in correctly and could have fallen out. Second of all they were crooked on my face and had a very hard time straightening them. I went in for contacts and first of all I asked for my prescription sheet and they didn't give it to me because it had been over 6 months, but I still wanted my personal information and they refused me. Second of all I had issues with contact lens solution and I asked what they recommended for sensitive eyes and the gal said she couldn't help me because the doctor wasn't in and I needed to make an appointment. So I went to the contact solution aisle myself and got the sensitive solution which cured the issue, but would have appreciated help from the Vision Center Staff. Not going back.

Looked for a Vision Center to go buy contact lenses and website info stated there was one at their Myrtle Ridge Rd location. Drove all the way there to find out there WASN'T a Vision Center there! How hard is it know what you offer in your store? Duh, Walmart's web designers are apparently full of liars or idiots!

Went to Walmart for contact lenses as I couldn't get in to see my regular doctor before going on vacation. The doctor at Walmart told me I had macular degeneration (only 42 yes old). He said it looks like I have had it several yrs! Gave me the name of a specialist and have been getting proper help since. He saved my eyesight!

$198.00 for year supply, but when I put first new pair in, thought I was going blind - no prescription... Thin plastic, rolled up, stuck together, not the rubbery feel of good contacts. Whipped them out & put in Month Old ones from previous script, can see great. Not me, the contacts. Ok, so I call Walmart, & in the usual arrogant tone, (no cust. serv. there) she advises bring in, they will check them.. 12 boxes? What, Open them all? Now, I work customer service everyday.. Should be, bring them back, we will order new ones & notify the company of a possible problem.. I will check back later with their solution, bet it won't be good.

I came in to reorder a box of contacts where the workers told me that my script expired 6 months ago. They were very rude and unhelpful. I am currently waiting for the doc and that is going on 25 min now. The staff is so unbelievably rude and I will be calling the corporate branch to see what we can do about the staffing issues here. The docs are great, it's just the other employees that need to be replaced. I understand that it's Walmart, and Walmart is filled with **, but COME ON!!! You should have called me when my script ran out.

My husband and I went for an eye exam and glasses at Walmart in Safford, AZ. We have insurance. First thing they charge you to dilate your eyes, other place include it. When we went to pick our glasses they told us that insurance will pay up to $68 for our frames. Not a problem, I picked $68 frames my husband picked $48 frames. The only thing I asked for was transitions otherwise nothing other than basic glasses. My husband asked for bicarbonate and transitions, nothing else. Our bill was $500.

I bought an expensive pair of eye glasses from Wal Mart Vision Center is Hays Kansas. I went premium on everything. After of which the total was close to $600.00. The first week the frame broke around one of the lenses making the eyeglasses unusable. They fixed it with one of the frames off their display. Then a week later the coating started peeling off the lenses making the glasses unusable. Went back to Wal mart and the associate there said I was because I used those glasses cleaning wipes on them and they wouldn't honor the warranty. So I been without glasses for two years. Just went back to the eye dr this year and got a new prescription, but I didn't buy any glasses from Wal mart this time! BTW this associate had a bad attitude, like don't bother me with your problems.

Saturday afternoon April the 18th I went to Walmart Vision Center in the villages Florida to buy contacts where I had my eye appointment at to buy contacts and the lady working up at the counter says "I'm sorry I can't sell them to you. We have only one person in this vision center that can only sell the contact and they're not here until tomorrow at 1 o'clock." So I go back up there April the 19th at 1 o'clock and the only one person who can sell them contacts called out and should be there tomorrow at 10 o'clock but I have to go to work at 7 o'clock so your Walmart Vision Center sucks. After I finally get these contacts I will no longer go to this Walmart Vision Center. Thank you have a wonderful afternoon.

On Apr. 4, 2015 I had my prescription filled at Walmart vision center in Kearny, NJ. I should have suspected something was not right when I picked up my glasses because my vision was not clear, but I was told my eyes need to adjust to the new prescription. I had my new glasses for only 5 days when the right lens fell out. I was not able to recover the lens so they wanted me to purchase a new lens. The fact that I used my old frames suddenly became an issue. Even though it was not a problem at the initial consultation. Also the manager ** examined the frames when I went back to complain and could not explain why the lens fell out. The frames were in good condition. My conclusion is the lens material was inferior or cut wrong and/or the installer was incompetent. I was asking for a new lens but they wanted me to pay $85.00.

We have good insurance, but I read the forms, initial eye exam and procedure. I thought we would be able to get glasses at a reasonable cost. After all, she said with our insurance, mine would be free. But sitting through this processes, pricing starts coming from the sky. By the end of our visit, our charges came to almost 800 dollars, but with insurance, 460.00. But it seemed to me like at time of doing the bill, how everything changes in pricing? My goodness, did insurance really even happen for us? How could plastic frames be 119.00 but they're free with my insurance? How could eye exam be covered, but wait, better look at the bill. I'm dumbfounded, feel taken. What happened?

I bought glasses from Wal-Mart's Vision Center. Not only was the lady who sold them to me on the rude side, they were absolutely no help at all. She took the measurements for my bifocals. I specifically asked her I'm in the thinnest lens to which she said "No, there is one thinner for 200 more." She said but my new glasses shouldn't be much if any thicker than my old. I picked up my glasses today. I looked at them and they are much thicker. I even pointed that out. They acted as if it was no big deal. To the person wearing them it is. I put them on and thought I will try them. I asked if they don't work can I bring them back and he said yes. He wasn't even going to adjust them! They slid right off my nose. I asked if he would and he said okay hesitantly and said "Let's pay the balance first." Then he had me pay the balance as I had something added to them.

Paid in full for a pair of glasses and they weren't right from the start! Had to go back have the lenses changed it two weeks to get, they still weren't right. Had to go back again and they change them to a progressive lens and want to charge me again. The 60 satisfaction guarantee states that "if a doctor changes your prescription within 60 days of your examination, we will replace your lends at NO CHARGE!" So how can they charge for the change the doctor prescribed! Scam if you ask me.

Twice my contacts were sent to the wrong address and I still have not got them. They were ordered March 18 2015.

I went to the Morristown, TN east store and the lady was very friendly. I have Davis Vision Insurance through my employer. It's not the greatest but it ok. My insurance pays $140 for frames and basic lenses. Well I did all the ordering and then she tells me that Wal-Mart charges a higher RX fee for higher prescriptions. Why? My insurance pays for my frames. This fee is $12 per eye. Ridiculous! Just a way to get cash out of an insured man's pocket. Very upset!

I've purchased two pairs of glasses.. Neither pr were ever worn. Both times lenses were made so thick and heavy, (first time lady encouraged rimless) hideous. I asked for the thinnest, price no problem. After glasses received, joke because no one will work with you.. I had one lady named ** who blatantly ignored me.. Each time rocked on till the "money back guarantee outdated". Employees rude, unwilling to assist you esp if a problem.. This does include so-called manager!! Sad because so convenient to my home. I purchase 3-4 prs each yr just for fashion and this is the only place including other towns where the glasses were unwearable...

I recently went to Wal-Mart’s Vision center after my eye exam at the Drs office attached to Wal-Mart, Dr Was Great, then went to Vision Center to purchase glasses. Of course I have fine taste, and bought most expensive frames they had + upgraded to the Nikon Lenses that were the "newest technology." They told me they would be in on March 9th. I thought over 2 weeks?! Wow but Ok. I wear contacts and glasses are for only nights and weekends. 2 wks comes and no call. 2 days later I decided to call. They said they were sent in on the 7 and should be there that day or tomorrow.

So today (3-10-15), I had a eye appointment at Walmart Vision Care. The front desk was very helpful, then the Dr. came in (Dr. **). ** is his first name. First set of questions were normal. Do you have any prescription glasses? Contacts? I answered yes glasses. He ask if I had with me. I said no. Then he proceeds to spend the next ten or so minutes explaining to me why I should be driving with them on. And he just keeps going with it, he then tries to end that conversation by saying, "You look like a hard-headed individual. I'll just say this one more time," then proceeds to explain why I should be driving with them. And how I am putting him and his family and the other drivers at risk. I end it with, "I agree 100%. I am in the wrong for driving without my glasses on." He finally starts the procedure, as we get to the "which one was better 3 or 4" part of the test. I say 3 is better than 4. He states well that was a piece of paper on the road you didn't see.....

I purchased eye glasses at walmart and wore them 2 days and my ears and side of my head broke out so much. I had bad infection both my ears and side of face, had to go several times to doctors for shots and steroids. My ears swelled and the worse rash, I couldn't lay down for weeks because the pain was so bad. The eyeglasses came from China. I think the metal or plastic has something bad in them. All they want me to do is bring the glasses back and get new ones. I heard of lady having reaction to her flip flops she got from walmart and her feet looked like my ears and face. I can't find any help with this.

Vision center in Collierville Tn - The technician that was working in the Vision Center, looked at me and rolled her eyes and said "there are other people working here" and kept talking to her co worker. They were rude, unprofessional, and if that's the way Walmart treats people then I will not be back. I am not allowed to treat people that way where I work. I would never treat someone that way especially a customer.

I was a little apprehensive going to Wal-Mart for my exam and glass because of the reviews I read. But was very impressed with the service I got. Everyone was very nice and helpful. I decided on the $38. The only problem I had was decided on a frame. There were so many to choose from and I liked several. I finally decided on a white copper frame. I ordered them on a Friday and was told they would be in the following Thursday. They called on Monday and told me my glass were in. I really thought they had called the wrong person. But I went in and my glasses were there!!! I was so happy. I can see. And it only took a few days. They also come with a 12 mo. guarantee, so if I break them out, scratch them they will replace them for free! I would recommend Wal-Mart vision center to all my friends. My husband ended up going also for contacts and he saved a lot of money on them. I love Wal-Mart vision center!!!

I ordered a pair of glasses from the Walmart in Vista CA. When I received them they didn't seem right, but I was just pretty much ignored and told to just try them. At the time I ordered them I told them I had a problem with my current glasses and glare, she assured me these would work, adding the anti glare. Well now I am having a hard time seeing. They are foggy, like they need to be cleaned all the time and bifocal seems too high. I have to tilt my head to read closed caption on tv.

The frameless glasses I ordered came in about a week late. I was told one of the lenses broke on installation which slowed the process (no big deal). After several weeks I noticed one lense was scratching very easily, unusual since I ordered scratch resistance coating. I returned to complain and they accused me of abusing the glasses and sent me on my way. No attempt was made to check to see if the lense they broke was treated with the scratch resistant coating or not. The present glasses I have (not from Walmart) have no scratches and are going on 6 years old. Some time later I made an appointment with the optometrist to check for an internal eye bleed I experienced. He ruled out a retina detachment, which it turned out to be. As a retina detachment needs immediate attention (surgery), he did me a great disservice by misdiagnosing my problem.

I went to Walmart because of a very limited budget, believing I would get the best price. Instead, I left the location with a bill for over $300. I later discovered the store manager sold me lenses that cost 2 times the amount I have paid in the past. He told me that Acuvue 2 lenses were being discontinued and I had no other choice but the "newer" better Oayses lenses. Imagine my shock and anger when I recently went online to reorder and found this info was a lie! I will never set foot in another Walmart Vision Center for any price. I also had an eye doctor appointment with a doctor that convinced me I needed a different prescription strength. I left the store with a supply of contacts that did not improve my vision. I realize now what a mistake it was to assume a discount store would offer a fair price for a similar product. It's tragic the the store manager is deceitful since his behavior likely sets the ugly tone for all of those working under his direction.

I went in on February 18 and paid for my glasses and asked the optometrist a question about my astigmatism and also my eye plugs, he knew nothing of the sort, nor about my astigmatism in my eye. Therefore I had also handed to him my eye exam I brought with me from fla since just moving here recently about a month. Well with that being said... He told me a week from today I WOULD have my glasses and explained to him it's hard for me to see at night and if could possible to expedite it and I would pay. No he just stared at me and replied "NO! We don't do that here."

I was told that the pairs of glasses I picked out would not work with my script. They directed me into a pair I was not really happy with. Although I questioned it numerous times. The price of these glasses came to $517.00. I was shocked. Cancelled my order and went to Sears. I got the same glasses I wanted at Walmart but was told they would not work. Also got prescription sunglasses for $117.00 cheaper!!

I like my frames fine, but dislike the lenses. I sent them back and paid another fifty dollars for glare control, and I buy the cleaner wipes too, but there is continually a glare or a smudge on them. I have had many glasses over 84 years, but I have never had to clean any glasses as much as I do these. I can't see good out of them most of the time. They really get on my nerves. I bought them at the Walmart on Anderson in Ft. Worth, Texas. I plan to get them checked out by another optometrist, to see what is wrong with them.

Went into local vision center to get my child's stuff. Current contact prescription optometrist no longer employed whom completed exam there so current optometrist stated "not his problem". Do not go there. Wow walmart disgusted with your vision department not able to get contact prescription refilled at local area.

I can't understand the problems people have with Walmart vision Center. The one here in North Iowa is very good quality, and excellent service. I highly recommend. I got The Polycarbonate NL Progressives with Xtra active Transitions.

I purchased a six-month supply of contacts from Wal-Mart but I'm now on my fourth pair. They're chipping and splitting so I took them back. They manager Shelia has a smart mouth. She told me every problems I might be doing wrong yet I've been wearing contacts since I was sixteen. Instead of her just saying it's a manufacturers fault she keep at telling me what I did wrong. Yes I called the manufacturer and they said the same thing I said. They offered to give me free contacts and I happily accepted.

January 31, 2015, had my eye doctor app for new glasses, not Walmart. Upon checking my current glasses, they informed me that my glasses had the prescription was reversed. I have a stigma in my right eye, Walmart put the stigma lens in the left eye. I have had trouble with these glasses from the beginning two years ago. I took them back several times with the complaint that they made my eyes strain and water. They would check them and say they are fine, that my eyes needed to adjust. I have been dealing with this for two years, thinking it was my eyes! I took them back to the same store, all new people working. I explained what happened, they had no clue.

I was smelling a strange smell and couldn't figure out where it was coming from. After about a week I realized it was my new glasses I purchased from Wal-Mart. I washed them with soap and water and that helped but they still have a smell. This is my second pair of glasses from Wal-Mart. I don't remember having this problem with the first pair.

On 11/20/14 I paid for a pair of glasses for my sister and she picked them up in two weeks around the first week in December, then because of the change of prescription, she had to order a different pair of glasses which she picked up around Christmas time. She has actually worn the glasses for a month and realized that the frame is too big and does not fit at all and she has tried all the frames in the store and nothing else is better, so she decides to return the glasses.

I went to the vision center in Wal-Mart tonight to see if I could get an appointment on Monday, and they took down all my information and then asked me when I wanted to be seen, and I said "Monday morning" and the lady said okay. And then she asked "do you have insurance", and I replied "yes I do I have Montana state medicade", and she said "well since you're a medicade patient, you have to be seen last and I have an opening for Saturday." I felt like I was being discriminated against but I said okay and came home and talked to my family about it and they all said that's discrimination. I am definitely not going back there. That was my first time ever to go to Wal-Mart vision center and it will definitely be the last time ever.

When I purchased my glasses I was verbally told it should take about 5-7 days for them to come in. The full week passes and I call in. A very nice gal answered and said no they are not in yet and if I would like she could make a call to the lab to check the status. I told her that was okay, I will wait a couple more days. Those couple of days passed and I was at the store so I thought I would check, still none. When I called a few days later a different gal answered told me they were not in. I asked her if she could call the lab to find out how much longer. She said she could not because they are not allowed to call them to check the status. I asked her why when I called before did another gal tell me she would check for me. She then said, "Well I guess I could call but I won't be told anything." I told her to forget it that it would just be wasting my time and her time. I called back the day after, still no glasses.

I went to the Vision Center in Surprise, AZ. I thought the doctor and staff were polite and helpful. The exam was quite complete, and the vision in the lenses that he fit was fine. I was a bit dizzy from them at first, but that was due to depth perception issues that the glasses were, in part, correcting. They said my pair would be available in a week. Less than a week later, I received a call that they were ready. I went to pick them up and the vision was horrible. Everything was blurred, nothing in focus. I see considerably better without the glasses, and would never...ever...even consider wearing these. I explained this to the nice technician, and although she was competent and helpful, even checking to be sure the prescription was correct, the glasses were terrible.

I've been wearing contacts for years without any troubles. My yearly contact exam was due and my boss had recently told me that she had just went and had a positive experience at Walmart Vision Center, and so I went. The doctors assistant asked me to remove my contacts, she provided solution and a case to put them in and performed several vision tests. Then I was asked to put my contacts back in and have the doctor view my eyes with my old contacts in. The doctor then advised me to throw my contacts in the trash because he would provide new contact lenses for me with a different prescription. I did as he instructed and he went through a short process of steps to determine my current vision prescription.

Eyeglass warranty on their glasses is a hoax. False advertising and cannot produce warranty information on glasses they sell you. Will not replace broken glasses as advertised for a year after you purchase them.

I was going to buy glasses but Beverly did not even ask if she could help. She sat at computer and ignored me. She could hardly get up from her chair or even walk. I asked if I could take a pair of frames home. She said Nope.

I purchased glasses and contacts from Walmart Vision Center in Bossier City, LA. A couple of months later I had eye surgery to correct a lazy eye. The surgery completely changed my prescription. When I went to return the contacts for an even exchange, the store manager said the box was damaged and refused to exchange them. There was nothing wrong with the box. It had never been opened. I'll never use them again and don't advise anyone who wants to be treated fairly to use them either.

I was given a wrong script from Walmart optometrist (he said it was- but it was a + HUGE difference). They charged me insane prices and wouldnt change them. How do you resolve these types of issues? Write to the better business bureau and corporate will get in touch with you and if not resolved to your satisfaction the report will remain on BBB file for a while.

I got an eye exam at another place and took the Rx to Walmart. It was for progressive lenses that I know I have to get used to. However when I left the eyeglass station, I couldn't see anything. Went back for an adjustment and it was fair, to say the least. Walked around the store more and eventually put the glasses away. The Rx was right but something seemed odd. I took the glasses to the place where I had the exam and they confirmed the Rx was right but the measurement was wrong. When I called Walmart, they said they will remake one at no charge but if I'm not happy, I'm out. SERIOUSLY?? I'm not even sure I want to have anything remade at this point. Maybe just get my money back and go elsewhere.

I went to the Wal-Mart Vision Center in Venice, FL. I ordered 2 sets of glasses on. When making the order I indicated that I wanted to be called when both sets were ready. The person informed me that she would make a note and I would be called when both were ready. I got the call saying the glasses were ready by the same person that I placed the order with. I went in this morning on my day off from work and both sets of glasses were not ready, only one. I was told there was no note saying to call when both were ready that it was just a mistake. I was told to go shopping and check back after shopping that it should be, in which I did and it was not in.

I waited at the optical on 168th and Maple Omaha, Ne. for 20 minutes just to purchase a screwdriver. Staff was not helpful, not friendly, not rude either though. Would not recommend anyone going here.

I ordered glasses and when I got them they did not fit. Michael, the guy that fits them does not have a clue how to fit glasses. They are so loose. Seriously, he does not have a clue. I could do better myself. I know that these glasses can be fit for me....I expect to hear from you. I will take my problem to another eyeglass place......I have dealt with Michael before. Seriously, I am not done. This problem happened years ago and is still a problem. I went to Shopko because of shoddy work.

My glasses has a non glare on them and it started peeling off. I carried them back to have it replaced. They said they went out 1 week ago and could not replace it. I will not be getting anymore glasses from them. The glasses were over 300.00. I did not wear them everyday, just for driving @night.

My girlfriend bought me a pair of glasses from Walmart Optical Center in Carbondale Il & in less than a year's time the Frame broke at the nose piece. I took them back & I was told that those frames were discontinued! Well I put up a stink & they did manage to fit the lens into another frame. Yesterday those frames broke at the ear piece. Now I'm out of a pair of glasses that I desperately need! Walmart's frames are defective by design & material. I would Never recommend them to anyone! I'm Fully disabled & Walmart is aware of this! Their Optical Center knowingly commits fraud constantly & should be shut down! A Class Action Lawsuit is what I feel should take place against Walmart!

After using Walmart Vision services for the past 7-8 years, they have lost me as a customer. Nothing infuriates me more than when a company demands prepayment for an order, gives some very ambiguous due dates for delivery, all without any confirmation or tracking available other than they "will call you!" After 3 weeks of waiting, I finally had to go in the store in person and ask for an update. I had called in about a week earlier and was told they would call me back and they never did, so finally I gave up. They don't seem to understand that people must have their contacts (this is a necessity to function) but they act like it just another mundane item like anything else they sell...

This is the second time that Walmart has given me the wrong prescription. They told me to give it 2 weeks because my eyes need to adjust to the glasses. They told another person after me the same story. It is clear (no pun intended) when a prescription is incorrect. They said the 2 week thing is their policy. I asked the attendant to verify that the prescription was right. He said "that is the prescription that the Doctor wrote." I find that hard to believe.

I don't get why so many people had a bad experience. The optical center staff were so nice and helpful. It being my first pair of glasses I really didn't know what I was doing. The woman who assisted me was so understanding and awesome. I also paid so much less than other places. I will always buy from Walmart optical. :) So satisfied.

I went to Wal-Mart thinking their prices and selection would be competitive, since they relentlessly advertise Low Prices. Their eye exam price doesn't beat or even meet competitors. Every person on the team told me I was going to get a better product at a better price than what I had previously. This turned out not to be true. My total bill was over $100 more than my previous visit to a place that didn't advertise low prices, and the Nikon lenses they are pushing both verbally and on a looping video don't help me see more clearly than the Varilux I had. They contain features I would have rejected if I had been offered them as a choice, and I was told the lenses were equal or better. Both not true. The whole experience seems like a scam.

I picked out a frame. Put them on and the Manager drew a line for bifocal area. Picked them up - bifocal way too high. Picked out different frames, he suggested maybe better. Picked those up week later. Bifocal is STILL TOO HIGH! So I took them anyway because I usually wear my contacts. Totally not satisfied. But... I won't be getting my eyes examined or my next pair of glasses there.

Glasses take forever to come in! It’s been about 3 months since I got my eyes tested or whatever and I still haven't gotten them. In between these 3 months I went about 5 times to see if they had them yet and nothing. So frustrating! Also while I was getting my eye exam the nurse lady was barely paying any attention to what I was saying to her. She was talking to somebody else while I was reading back to her what I saw - smh.

Come to El Paso Texas, there are too many negative comments about the Vision Center mostly from the East Coast. Don't believe it. My experience was very good. I was treated very well at the optometrist and Vision Center. Come to a Walmart in Texas you'll probably be treated better there anyways.

I brought my prescription to Wal-Mart. I searched for eyewear and found some nice glasses. I have progressive lenses and I purchased my glasses. In about two weeks I found them uncomfortable and went back to the store. I was promptly directed to choose a different pair and a week a later I was called that they were at the store. They were exchanged without any issue. I was quoted $400-$650 at other providers. The vision center's price was $180. Unbelievable. Thank you.

On Saturday morning realized that I needed to reorder my contacts. I called the Walmart vision center on Pavilion Blvd in Fayetteville Ga and talked with the optician. She said that she would have to be in the center for me to order and I could not order over the phone. I asked her "Is there anytime that you would be out of the center?" and she said "for lunch from 12-2:00." I came into the center about an hour and a half after speaking with this optician and she was on her 15 min break. The manager said that she would be right back because she had been going for quite some time. I waited another 15 minutes. She finally returns.

For years I purchased my eye wear from my doctor's office. Paying $200-$300 was so normal to me. One day I lost my expensive designer eyeglasses. I'm nearsighted so I had to drive with sunglasses on & it was horrible when it got dark. I didn't have money to buy another pair so I drove to my local walmart in Burlington NJ & bought frames for $29 & lenses for $20-$30. I used a coupon & I think I ended up paying less than $50. Those eyeglasses got so many comments, compliments & inquiries. I went back to walmart & got 3 more frames to match my various styles. My son got contacts & my husband got glasses & sunglasses. The staff is amazing & extremely personable. Can't sing their praises enough.

I purchased glasses at Walmart last December. I was told they were insured for 1 year against loss or accident. They were not fitted right and had a green tint in the lens. I ask about a Crizal lens and told me theirs were much better. I purchased a pair of glasses for $504. Somehow they became spotted so I showed them at Walmart. All they said to me - was sorry we can't do anything with them. I said you have just lost a good customer. I was really unhappy. I will never buy there again.

Am on Medicare so was given tests without my asking for them. I was told that I needed cataract surgery and would not be able to drive at night if I didn't get it. If I GOT Cataract surgery Medicare would pay for my glasses, but Medicare would NOT pay for glasses if I did not get surgery. After new glasses, sometimes I see BETTER without them, and my vision seems to be getting worse especially more foggy since I got these glasses. Also talking with neighbor about this - she HAD THE SAME EXPERIENCE at Walmart! What is going on here?

My husband had good results for a good price at the Wal-Mart Vision Center last year. In the summer, just before having a total hip replacement, I went there with my new prescription. The woman who "helped" me was rude and I believe incompetent. She shoved the glasses all the way to the top of my nose and "fitted" them and marked the lenses from there. As we all know, glasses are not going to stay all the way up pressed against your eyeballs, but slip down 1/8 - 1/4" for normal wear. I can not see out of them. I had my surgery and had to deal with them for a month or so while getting back to my feet. Have been back twice as these glasses are horrible. They keep adjusting them to make them "stay in place" instead of admitting the lenses are made wrong. I think the prescription is correct, but not in the right place on the lenses. As for now, my ears and nose hurt from the adjustments made to the frames and I still can not half see. What is next?

I purchased frames from Walmart less than a year ago. They are guaranteed against defects. The glass in the frames has now fallen out 3 times. They just keep putting the glass back in and say the frames are not faulty. I asked how many times did I have to come back before they will give me new frames and I was told I have to keep coming back forever and that they will not replace the frames. This is pitiful. I am asking for my records and will never return there again.

I have made 3 appointments now at Walmart Vision Center in Hackettstown, NJ, and the "doctor" is still not able to tell me what prescription I should be wearing. Every time they send me home, I am unable to see and end up right back in the next week. I would recommend going to see an actual doctor.

La Mesa Walmart Store. Opticians and Dr. were good, till after paid. I have a difficult prescription, but very doable. I ordered the glasses on Sept 5th and I'm still waiting. I keep being told a few more days. And now I read where the quality is crap... better not be.

I took my new prescription to Wal-Mart Vision Center here in Goodyear, AZ. Had never used Walmart before but my brother gets his at Wal-Mart in Virginia and he's 100% satisfied. Not so I. I selected my frames and paid for them plus the new lenses. After three weeks, I got a call to pick them up. When I looked at them, the left lens was at least 1/4 inch thick and that was for my really good eye! Well, I never! I had them re-done with a slightly different size and type of frame. Three weeks later, I got "the call" and found the delivered glasses were in the wrong frame. Gave them back to be redone and after four more weeks I picked up my new glasses.

To begin with, every time I have attempted to purchase glasses at Walmart Eye center in Roseburg, Oregon, I have been quoted the wrong price so always left without buying. My husband wanted to give them a final try and the first person we encountered was nice and personable and set up the "doctor's" appointment and sold us the 2 pairs of glasses...1 for distance and 1 for near sight. That was the end of the pleasant experience. (And we have never seen her there since.) Got the glasses and my husband couldn't see anything with the distance glasses and he said the readers were weird. He was told by "Char", an older grey haired woman that he would just have to get use to them because he had a big change in his prescription. He told her that he couldn't even attempt to drive home with them because they were so distorted. He did as instructed and still couldn't see with them so went back to the optometrist who re-examined him and said that no wonder he couldn't see, she had written down the wrong prescription.

I purchased new eyeglasses from Wal-Mart on July 20, 2014. I picked them up on July 25, 2014. I wore them home and realized that something was not quite right with the left lens. I cleaned them using the solution and lens cleaning cloth that I purchased with the glasses. I realized that the left lens was badly scratched. I am partially handicapped and I do not get out often so it wasn't until August 18, 2014 that I could take the glasses back. The associate at the store where I purchased the glasses was extremely rude and accused me of intentionally abusing them. She very grudgingly said she would use my warranty to order new lenses.

I am so surprised at all the negative reviews! That's not my experience. I have ordered about 6 pair of glasses and have always been professionally treated at Walmart and when I did have a problem, which was my fault, they resolved it just as they say in their guarantee. As my prescription changed over the course of about 7 years I have replaced my computer glasses twice and my regular progressive, polycarbonite, no line bifocals about 3 times. I also bought a pair of Liberty sport glasses for cycling, which also are no line bifocal transitions. My only complaint with these is that the transition lenses darken any time I am outside, regardless of the light level. Evidently UV rays trigger that function. But that problem is a function of the company that makes transition lenses, not Walmart.

Everyone has been polite but the quality of the product IS CRAP!!! I had to go through, I am not exaggerating either, more than 15 pair of sample contact of varying prescriptions before the staffing decided I needed a whole new examine! Ahhh! And the pair have now (yes I am going somewhere to get them replaced) ripped in half after only one wearing. Like everything else that this company does, it is cheap quality, NOT MADE IN AMERICA, and will not last. Once again, Crap merchandise from a Crap store.

Never buy there. Coating of my glasses' lens came off within first month. Got the lens replaced 6 times but the same problem persists. They had no answers.

Jennings, LA Walmart - Prescr Safety Glasses w/ Transition Lenses. Two pairs bought now. Two different makers. Both pairs of lenses were safety lenses with transitions added. Both pairs have made spiderwebs on them. All Walmart says is "we've never seen that before". Yes you have, last year when we brought the other pair in. All they want to know is if they were left in a hot car. No. They were on my husband's face. They are either on his face or on our shelf in our house at night. He works construction (heavy equipment) and needs his glasses which are now causing vision problems and we cannot afford to go to the doctor right now. Walmart does not care and does not want to deal with it.

I ordered a pair of glasses from Wal-Mart and I am still waiting on them after 2 months. I have been getting the runaround from them. I talked to the Manager of the Vision Center and told her that this happened once before. She practically accused me of lying to her. I told her they had to refund my money 2 years ago because they were late and she asked me who refunded the money. How am I supposed to remember someone I don't know after 2 years!!! I have been more than patient with these people. Next stop call the corporate office. I will never use this company again. They are totally unreliable, the customer service is unacceptable!!!!

Bought a pair of glasses with insurance and lost them while riding my motorcycle. The pouch I put them in became unlock while riding the interstate from Phoenix to Flagstaff, AZ. Tuesday, went to Vision Center to have them replaced, but was told they cannot replace lost glasses, only if it was damaged. I talked to a lady named Amanda in the customer relations group, who was rude by slamming the phone after I talked to her. People like her should NOT be working in the customer relation group.

I have ongoing issues with my sight. Went over to Walmart Mumford Rd for the past 5 years and not only are they not doing their job right! But this is my sight, not theirs! Since May 21st, 2014 I have been having to explain my issues more than 4 times. Now I am very upset, very unsatisfied customer! I have been left on hold, to the point I had to hang up! Not able to sit and smell breath from an eye exam! Waited for a half hour late for an employee that never returned on her break! Many other issues I would love to address but I can't see enough to keep going...

Went into the Rosenberg TX location to get my glasses tighten. They placed heat on them and damaged the lens. Upon which they reordered me some and told me that they would be expedited. And now seven days later, I go into the location and they inform me that it will be several more days. Other than saying I'm sorry, they had no other solutions. I could not order a second pair without paying full price. So frustrated right now.

Ordered glasses with the RX I got at the very same location (Macedonia, OH). Picked them up on a Saturday and was surprised by how blurry everything looked. Was told I needed to let my eyes adjust to the new RX. I wore the new glasses for 6 days and saw no improvement. I had a lot of trouble going from tv and computer monitor to other things-- it took a long time to focus on different surfaces. Called the following Friday to see if they could make an adjustment and they scheduled me for the next day, one week after I picked up the glasses.

How do you not take champva? Are you kidding me and not very nice in north port store.

I have VERY expensive lenses. I drained my trust fund getting my 2 pairs. My special needs son may have done anything with them. I NEED help replacing them. Moreover I want to talk to a district or regional manager re the neg comments and bullying from other WM stores. I appreciate your willingness to help me in advance.

My husband went to WalMart Vision Center to purchase needed eyeglasses after his recent cataract/implant surgeries in both eyes. He was refused service because he has BOTH Medicare and a Medicare supplement plan through United Health Care. He then offered to pay cash, and was again refused service. This was a nightmare situation for a 73 year old person. We, elderly worry a great deal about finding providers of care and medical services, which is why we buy as much additional insurance as we can afford. In speaking with WalMart staff, I learned that they have been refusing to serve any person who has both public and private insurance, which makes no sense whatsoever. This would include veterans! It would include children! This cannot be lawful.

Decided to try and save some money on purchasing a new set of glasses seeing independent optometrist tend to be higher priced. At first I was impressed with the selection and inexpensive cost of frames so I picked out a frame to buy. I had to approach the opticians for help. No one asked me. Sat down with an optician. He took some measurements and entered info in a computer. I had eye prescription from another optometrist to use. Paid for glasses and left. Glasses arrived in 5 days. Went to pick up and tried them on. Was like "Wow, I can't see out of these." I took them home to try and wear figuring my eyes needed to adjust but they never did.

My insurance is limited in what providers they cover and for a long time Walmart was the only place in town they would cover. So for many years, I've seen Walmart vision center (Shawano, Wi) for my vision needs. The staff is friendly, so I don't have any complaints in that regard. HOWEVER, the glasses they sell are cheap junk that they are unwilling to fix without the customer dishing out more moola to fix them.

I came in to get a new prescription and badly needed new pair of glasses. They strongly suggested I pay an additional fee for testing my peripheral vision. The results of that test induced the optician to refer me for additional testing at another office, and put a hold on my glasses pending that examination. That examination disclosed that the problem consisted of a droopy eyelid, and that I should proceed to get the glasses. I called vision center (they told me all I had to do was call them), as I had picked out frames (costing $50 less than my insurance would cover) and they replied that I had to come in for 'measurements' first.

I went to Walmart for eye exam and glasses. At the end of it all, I was shocked when they told me the total price when I was under the impression that it would cost half that amount or less. I paid the price and went home. My script was wrong and way too strong. They were just reading glasses $246, and if I wore them for more than 3 minutes I would get headaches. I will never go there again! I have never had headaches before and they get worse the more I wear them. This time I will go to Eyemart. They have excellent ratings and reviews and not one complaint. Goodbye to my 3-day headaches.

I visited the Vision Center at Walmart in Silver City, NM. The staff was very nice. That is the only good thing about this place. I have special circumstances in that I recently lost one of my eyes and now have a prosthesis. I explained to the doctor that all I needed was a pair of glasses that would magnify that eye and the frames to help camouflage the damage to the socket. The dr. said she could do it. I waited patiently for 3 weeks with no contact from them. I finally decided to call them and that is when the games began; all they did was put me off and make a bunch of empty promises. I feel that if she could not do it, all she had to do was say just that. In the end I was able to get a refund and went somewhere else. I will never recommend that anyone go to this place. It is a joke. Very bad service.

I had went to the Walmart Vision Center and had my daughter's vision checked and it turned out her prescription had changed so I had to go to order her the new frames and prescription and was going to pay cash and they denied me... I am a cash paying customer and they would not even help me... They told me in front of my 8-yr-old daughter that they would not sell us her frames and she turned to me and asked why she could not get them!! It made me feel like ** not to mention trying to explain to my daughter why they wouldn't sell us her glasses.

I spent well over $300.00 for my glasses and I got the wrong ones and they said there is nothing they can do, their staff did not make any mistakes. I was stuck with the frames.

Told me my glasses would be available in a week and two weeks later my glasses are still not in because now they say the lenses on backorder. I cannot see with my old glasses and have school work to do. They should have told me two weeks ago that I could not get the glasses and now my insurance probably won't pay for me to get them someplace else.

I had an appointment at 10:00 am on 03/04/14. They asked me to arrive 5 minutes early. There was a lady there that was transferred from another store. She wasn't given any information on how to open the department, no keys. I finally got my eyes checked and was happy with the Dr. This took about 30 minutes. I go back out front and they are still trying to figure out how to open the department. Finally a lady arrived and provided keys and information. Then we had to get into the computer and fill out information. This took forever!! This appointment took 2-1/2 hours.

I took my son to the vision center in Walmart in Humble, TX and I couldn't believe how rude the lady was. She was upset cause I originally started paperwork at the Walmart by my job and she act like I was a inconvenience. I should have walked out but I had already been to 5 different places and looking for glasses my son liked. So I left my insurance papers with her cause she said it would take 1-3 days to see how much they would cover.

By far, the glasses I received from Wal-Mart are the worst I have ever owned. I specifically needed an anti-scratch and anti-glare resistance, which I did pay extra for. After less than 5 months, the film on the glasses began to peel and scratch up so bad that I could no longer see. I went into Wal-Mart and asked one of the employees at the Vision Center if they could do anything, and they said "What do you want us to do? You probably used your shirt to clean them " I was so upset that I refused to go to Walmart for glasses ever again. They have no idea how I clean my glasses, and that I'm always using the special glass spray or cloths.

I visited the Wal-Mart Vision Center at Elmsley Dr in Greensboro in search of glasses for my child and contacts for myself. The problem arose when I questioned about the Medicaid funded glasses, the manager became rude. She sent me over to the optometrist who was helpful.but since my child had an outside prescription from another provider it posed a problem with Medicaid... BUT to fix it she offered to examine my child, who just had an eye exam less than 20 minutes prior, eyes fully dilated. I showed them the prescription from the doctor and manager said, "We can't just go by that doctor's prescription"???? I declined because they wanted to be dishonest by hoping their claim would kick out the previous provider claim to Medicaid.

This is in response to the person who thought it was wrong to pay an extra $20 for the eye exam. The eye doctor gives you an exam and prescription that you can take anywhere and get glasses made. His work is separate from the glasses themselves. He does not make your glasses. Before you say someone is dishonest you need to know the facts. He does his work and gets paid for it. The optical part makes you glasses so it is separate. When you get your car fixed, you are given a charge for labor and the parts. Its the same thing for optical. His work is the labor and your glasses are the parts. This is not a dishonest procedure.

I had my exam at another name brand store but due to the cost of the frames and glasses, I decided I would shop around. I went to Walmart and they had the frames I liked and the cost was much cheaper than the other so I decided to go with them. They told me it would take 5 days to get my glasses but normally they come in about 3 days. I was okay with that. Well after a week I called them up and no glasses. They told me my ETA was the 31st of Jan but to call back on Wed because "they would most likely be there" and so I did! They again told me on Wed that they had not arrived and that the ETA was Jan 31st.

I went to Walmart Optical in Elgin, IL. My insurance was verified prior to me coming in. At the end of my visit, I was asked for my co-pay of $20 which I was happy to pay. Then I was informed that I also had to pay the Dr an addition $20???? I asked why is that. I was then informed the Dr. is separate from the optical and charges for over what my insurance charges. Be very careful when visiting this optical. They are dishonest and they do not tell you about all charges and hidden fees until the services have been done.

I went to get my eyes examined for the first time. Drs and techs really professional. Decided to order online but I screwed up the RX I input from my RX. It takes around three weeks to get them. Exactly what I ordered though. I did not have time so, like all of those other mindless idiots, I decided to go to Walmart to save money. BIG MISTAKE. They were more than the clinic who did the exam. But I went ahead and ordered through Walmart. They told me I would have them in five days. Wrong.

Went to Wal-Mart Etters, PA vision center to get new glasses, trying to save money on frames. The bottom line, I took the glasses back three times and still can't wear them. Everything is blurry. Ended going to professional eye glass store and the prescription and glasses are perfect. Wal-Mart trying claimed that there were no problems with the glasses they made, not worth the hassle they gave. Every time I went back, they were rude and unprofessional.

I went in to the Wal-Mart in Lafayette. I had my Rx and needed more contacts. The women named Mary was very rude and acted as if I had written the Rx. Not only is she rude to me. She was rude to the lady before me. She accused her of already getting a refund. The lady had her receipt and wanted a complete refund since all they had were her lenses without the frames. She has been trying to get her Rx right since October. I left without contacts and I refuse to ever go to any Wal-Mart for vision needs. People like her need to be working behind the scenes and not with the public. I sure hope she doesn't ever need help from anyone because karma will kick her in her buttocks!

I went in to the Walmart Vision Center for a contact eye exam to get contacts for the first time (I haven't had an eye exam in probably 5 years). Everything went well, the contacts were great. They gave me a free 2-week sample of the Acuvue Oasys lenses and they were very comfortable. I went back in for my follow up exam and it also went well. But here is where it went south. At my first exam when the doctor gave me the contacts and told me they were good for two weeks, I told her that I wanted daily lenses because I'm very busy and don't have time to go through the whole cleaning routine with the lenses. It is just easier for me to be able to take them out and throw them away and open a new pack in the morning.

So both my daughter and I went to Walmart Vision Center Pittston PA. I had been a customer there for years. They took my insurance and I didn't have any issues. I went for my annual exam on or about July 19th 2013, got new lenses for my glasses and she changed my script for my contacts. I have been wearing contacts for 6 years and now all of a sudden they are the same script for both eyes... I questioned this and she explained they changed and it will be fine. I got them went in for the exam week later, mentioned I had to strain a bit to see she said it is because they are new and it will be fine.

My three kids all wear glasses so to save time and money, I took them to Walmart. Let me tell you, You get what you paid for. My kids have had nothing but problems. In Staten Island my daughter's contacts are $180.00 for six months, Walmart wanted $296.00 less than a year ago. I saw my eye Dr., he said it was time for me to get glasses. The pair I got in Walmart are now all marked up so I took them back to Walmart. Forget the ad on TV. They said they only replace if it's cracked. For now on I will spend my money on gas tolls and go back to NY. Sure it is more money all around but if we have a problem, they will mail the glasses to us, no charge. NY isn't going to tell me. So sad too bad, pay us again. My husband's union covers more in NY not that Walmart would even fill out a form for us.

My insurance changed so I searched out Walmart Vision Centers assuming it could be a good experience. WRONG! The eye exam went well and was quick. After that, everything falls apart. Multiple trips for lens fitting; I had to recommend which contacts fit me best; Walmart refused to provide my prescription to another lens source; was not accurate in their communication with 1-800-CONTACTS and I can clearly see that once they do the exam, they want to hold you hostage through their process - to where now it is a month after my initial exam and STILL NO CONTACTS and a refusal to cooperate with my freedom to purchase elsewhere. Sam Walton would be extremely disappointed in this severe lack of customer services and poor customer experience. Good luck, Walmart - I will not be going there again.

After a year or so of ownership, the coating is progressively flaking off the lenses, making the lenses foggy and fairly worthless.

This is an addition of what happened at the Walmart Vision Center the following day when I went to talk to the manager about my dissatisfaction with the service and quality of glasses I was told I had to accept because that is all my insurance would cover. This time I carried with me a printout of what my plan was and what it covered. When I first get there, it is 1:45 pm. After being ignored like I wasn't even there for awhile, I was finally addressed by an associate. I stated why I was there and who I wanted to see. I was told the manager was at lunch right now and would not be back until 2 pm but they had all my stuff ready so I would not have to wait long when she came back from lunch.

The first time I had my glasses filled at Walmart I got good service and good glasses 2 years ago. This time, I was told I was going to be paying a whole lot more out of my pocket because my ins. The provider had changed plans for me and they were not going to pay very much. I have the high option end plan with United vision care. But I was told differently by Walmart and I was going to be paying more out of pocket. Talked with my ins. provider and they told me nothing had changed in my plan and that I was fully covered. I go back to Walmart to look at the downgrade glasses, the ones they claimed my insurance would cover and I told them these were not going to work for me and I told them I had talked to my provider and what they said.

I was at the Walmart Vision Center in Pennsylvania a couple of weeks ago and this sweet young lady was trying to help us pick glasses while assisting other customers. When the phone began to ring, the lazy manager came outside and yelled at her for not answering the phone because she was doing like three things at the same time. She responded, "I'm no robot"and he gave her this smug look and I thought good for her for putting him in his place. Unfortunately there are some rude disgusting supervisors who don't appreciate their hardworking employees.

I had good experience with them 10 years ago, so I decided to make my prescription glasses here again. They were very friendly when I order my frames and lens, but when it comes to pick up the glasses it is another story. I made two pairs, one for driving and the other for daily house wear. One is photochromic and one is not. I need it quick for driving far to a wedding, so I went to pick up my glasses on the exact due date (August 21, 2013 at 3:00 pm). The optician there said they can't find my glasses (???). What is that supposed to mean? I told her I thought I came on the correct due date. She said the due date is estimated. I was like, "What??" Then why didn't they just put an "estimated due date" on my receipt instead of putting "due date" on there. I thought the due date is the date due to be pick up, or is it due date to come ask to see if your glasses is ready? Was very unhappy about that!

First my oldest she wears glasses. Her appt was 5 min long. Doc said need same script, fine. SHE WAS gone with him only five minutes. Then my son no questions, no speaking to me, no addressing the issues I had with his vision - just he is fine. He was gone with the doc less than 5 min. My exam, he doesn't look at my eyes at all. Just found my script. I told him my script was the same last time, but for contacts I ended up needing stronger. He says "oh well it's the same." He does not recheck my eyes with the contacts in. The ones he gave me he didn't say what they were "Just try these." I put in thinking he wants to check them for fit and whatnot. Recheck them nope. "Okay, call in a week or so to order your new ones if those are good." I had to ask the cashier what he gave me, how long they were good for. TOLD him beforehand I only ever had dailies he gave me ones that last two weeks. I have never had to clean them. The doc should explain all that. NOPE. Shorewood, IL store.

This is the worst Walmart I have ever been in, because of the crappy vision center with unqualified, rude eye doctors that they have. How did they even become ** eye doctors, **.

Don't ever take a prescription there from another Vision Center. I had an exam yesterday at Walmart, couldn't figure out how in just one year my eyes had changed so much. Last year I went into Walmart, bought new frames and gave them a new prescription from another vision center. Well my eyes were bad, because Walmart ignored the new prescription and instead filled one from their center that was 4 years old. So basically they ruined my eyes and made them worse!

I had a wonderful experience at Walmart Vision Center in Morrow, GA. I have gotten my glasses at Walmart in Morrow for years but I decided to try America's Best. What a disaster. I got my RX there & left. Well even it was wrong. I went back to Walmart & they made my glasses & they weren't right. So Jackie had the doctor re do my exam FOR FREE and make new lenses for me FOR FREE. I do so appreciate Walmart in Morrow and Jackie. Thank you.

A couple years ago I received a bill from the main office in Texas for "First Sight Vision Services" for an eyeglass purchase that I paid for already. The bill was for the exact same amount that I paid in cash at the time of purchase - $148. This bill I was sent did not have an explanation of the charges, only that I owed it for some glasses I bought from them 6 months previous. I got that straightened out - it was a computer glitch, but it took days of my time and effort.

I recently went to Wal-Mart for my annual eye exam. All went well until I went to check out and was told that I had a $40 extra fee for having a contact exam with a new script. I refused to pay this fee for many reasons. I have been getting my eye exams at Wal-Mart for I don't even know how many years. I have never been charged for this exam. Even though I had made my appointment the day before the exam and Wal-Mart has my vision insurance on file, the vision center did not call to verify my coverage until my exam was over and was in the process of ordering my trial contacts to find the correct fit before I was informed of this new fee. I was leaving for vacation soon after my exam so this extra fee was quite a surprise to me. When I asked to speak with a manager, I, of course, was told it was her day off.

I travel for my employment. On several occasions, my fiancé told me about several incidents in which a dark-haired, slightly bearded employee from the optical center would follow her to remote area of the Quaker Road, Queensbury, NY Wal-Mart Supercenter. On one occasion, I dropped her off at the same store to have her fingernails done. When I returned, a woman sitting next to her attested of the same. I returned home from Alabama on 19 May 2013. This evening, 22 May 2013, we stopped by the same store and proceeded to a self-checkout almost directly in front of the optical center. I stood back unnoticed, until I heard my fiancé say, "There he is!" I made myself visible and made eye contact with the gentleman who appeared embarrassed and proceeded to sit in a chair out of my view.

I got some new glasses at the Walmart on Elmsley, Greensboro, NC. I received them and the fix or lens was not correct. I went to the manager twice and continued telling him I was not seeing out of them correctly. He continued to say they were okay without checking them other than by vision. I went back and I talked to another man, and the manager said, "Just give her the money back. We have looked at these; she keeps complaining.” But the other man came to me nicely and said, "What is the problem?" I told him. He looked at them, took them back and adjusted them; he cleaned them and now they are okay. The manager just needed to look at them, but he just thought because I came in before I would just go away.

I called the eye doctor at the N. Beach St. Walmart in Ft. Worth to inquire about an eye exam for my 8-year-old. I was told the exam was $50. I went in two days later. Upon entering the exam room, the doc asked if his eyes burned or itched (not uncommon in the spring in N. Texas). "Yes," my son said. "Could be a hygienic problem problem," the doc said. "I will prescribe some eyelid wipes to use daily for 30 days." Then he proceeded with the eye exam. Upon checkout, I was told $95. Upon inquiring about the extra $45, I was told it was for the medical evaluation. The evaluation, according to the paperwork, was for a stye. He doesn't have a stye. Didn't want to raise a stink in front of quite a few other patients but will not be going back for any of my family.

We have been going back and forth with Walmart in Canandaigua, NY with regard to getting my daughter fitted for glasses/contacts since March 28th. After 6 trips, still no prescription for contacts for my daughter due to the Vision Center not being open or 4x due to the doctor not being available, in which two times we called prior to going in. Keep in mind that we are the working class with medical/vision/dental benefits. Well, "Dr. Magoo" from the Mickey Mouse Optometrist School has still not prescribed her contacts after doing a glass as well as contact fitting. Tomorrow marks trip number 7. He says that he is liable for her eyes, being her optometrist. Please tell me (with both parents working, kids in school, sports and life in general), who the heck has time to run back and forth seven times for one child to go to the eye doctor? Not one of us!

Two years ago I bought two pairs of eyeglasses at the Vision Center of Walmart in Bradenton, FL. I also bought a large spray bottle (6 oz) of lens cleaner. Free refills forever was advertised in large font over the display rack of bottles. Today I returned to the same Vision Center and asked for a refill. The lady replied quite tersely, "No, we only refill the small bottles." I replied that wasn't the case when I purchased the large bottle. No response. I dropped the large container in the trash and departed the Vision Center. Not a big expense. Just a broken promise that is so irritating. I brought the empty bottle back with me from Africa for a refill. What a waste of luggage space it turned out to be.

I dropped my eyeglasses in the parking lot and they were crushed by a vehicle. I realized they were missing and went out to look for them in the car. That is when I discovered that they had fallen out of my pocket and ran over. I found the frames, but could not locate either lens. I took them back to Walmart Vision Center only to be told that because I didn't have the lenses, they would only replace the frames. They gave me replacement frames, but I now don't have lenses. Some replacement guarantee! Ha!

I purchased two pair of eyeglasses about 6 weeks ago. After two weeks, one pair was so badly twisted that the frames sat crosswise on my face. I took them back and they made the adjustments. Today, one of the screws fell out of the other pair. Neither of these eyeglasses have been abused in any way. They are just poor quality!

I was a newbie to prescription glasses having only one pair previously. The Wal-Mart vision Center near Philadelphia conducted the exam very professionally. However, when I tried the prescription on (the one in the holders in the office), it was pretty hard to see. The optometrist recommended that I wait for the glasses to make a final determination which I did. When I tried the new glasses, I literally could not see. They encouraged me to try them for several days which I did. I came back because I could not use the glasses. The optometrist re-examined me, made some adjustments, and re-ordered the glasses (second pair). The new glasses were much better, but I couldn't focus well in one eye and couldn't read well.

I have been getting my whole family's vision needs at Wal-Mart for 10 years, at least. My daughter needs a refill on contacts. They said, "No, your prescription expires in 2 days. And by the way, we have no doctor for an exam so go elsewhere." I say my exam is not expired. It's still good for 2 days and no one called to warn us. The sales lady would not listen and basically told us to go somewhere else. I thought when you're told your exam is good for a year, it's good for a year, apparently not in Sierra Vista, AZ. I do not appreciate at all the rudeness and telling me to go elsewhere from a so called local family store. What else can you do but write a complaint and take whatever Wal-Mart says.

When I purchased the glasses, I had the lenses coated and I was told that would make them more durable and cut down on glare. The coating price was 40% of the lenses cost for single vision lenses. There is a 60-day warranty on lenses at the Wal-Mart Vision Center. I ordered on Jan. 15th and picked up when it was ready about 10 days later. The coating on the lenses scratched when placed in my pocket at work when I placed them there to assist in a code and do CPR. They were in there for about 25 min.

I paid for a contact exam in June of 2012 but did not want to purchase a box of contacts at that time. The doctor gave me a trial pair of contacts to wear home that day. I recently went back to the office to purchase a box of contacts on Friday, March 15, 2013, and they informed me that my file was missing. They located my information in the computer to verify I was a patient and told me my file had disappeared. They said they would try to find it and call me when they did, but they have failed to contact me. I have called them 3 times regarding the matter, and I get the same response: they'll call me when they find my file. I am angry that I paid $140 for a prescription that I can't even use, and they won't even offer a complimentary exam to fix their screw up. This is bad business!

I ordered contact lens and glasses after getting an eye exam with a new prescription. I was told my contacts would arrive around the same time as my glasses. I have always ordered contacts from Wal-Mart Vision Center, and it usually takes 3-4 days. It's been since February 26, 2013. When I spoke with a representative, I was told Wal-Mart Vision no longer order from 1-800 Contacts and has changed companies so it’s taking longer; they had to submit another re-order for my contacts. I feel that this should have been explained to me when I placed my order. I’m very unsatisfied with their services.

I purchased frames while in Europe this summer. I took them to Walmart in Walpole, MA and had an eye exam and lenses made. The prescription was not correct. I came back for a second eye exam and the glasses were sent back for new lenses. The new lenses were also blurry and I still could not read the small print in the office. I was encouraged to take them and try them for a bit. When I called back to reschedule my return for another exam, I was told that it was over the 30 days and would have to pay for another eye exam! This was despite my report immediately of not being able to see clearly when I was there! My biggest regret is that I did not read the reviews about Walmart's eye care services before wasting my money.

This is my first and last experience with Wal-Mart Vision. I ordered glasses on 1/24, and I picked them up on 2/4. While they were adjusting them, I noticed both lenses were cracked so they reordered lenses. I went back in on 2/11 and the lenses were made wrong. They had to reorder again, and I was told that they would be in by 2/16. I did not receive a call so I called them on 2/20. I was told that they were not ready because the lab had to re-make them again, but they would be ready by 2/23. I called today after not hearing from them and was told the reorder had been cancelled; they had to reorder again on 2/20. So on 2/20, when they told me the lab had to remake them, it was a lie. Meanwhile, I am being talked to by the manager as if they've done all this reordering for my account. There are so many orders in the system for me. Well, yes, there are because you keep messing up. What an absolutely lousy customer service. Never again.

I had an exam a year ago for contact lens and glasses. I wanted to reorder contact lens online and the company told me they had checked with my doctor and the prescription was expired. Every other prescription I have ever had was valid for 2 years. I was not told this prescription would only be valid for a year when I paid for the exam! My eyes are fine. I do not need an eye exam every year! Just a money grab. Shame on Wal-Mart Vision Center in Newton, NJ. They are not getting my business again! Beware. When you get your next eye exam, ask upfront how long the prescription is valid. Lesson learned.

There is a defect in the right lens and when I showed it to a Vision Center employee, she said I am due for another eye exam anyway. I guess that means I will need glasses anyhow. They did not offer to replace the obvious defect in the glass. Now I look through a very blurry spot in the glass.

This is my first pair of bifocal lenses that I am getting. I constanly get headaches from eye strain, and I can only get one free eye exam a year with my insurance. I have been waiting over a year to get my eyes checked, and the headaches have been going on for months. I finally got a chance to get my eyes checked, and I knew what frames I wanted. I went to a local LensCrafters to get the frames I wanted, and I knew they could go ahead and take care of the lenses as well. The associate, after explaining what kind of lens she was offering me, seemed high, but still reasonable. Since I am still on my mother's plan for eye care, she decided that I was just going to get the frames and we were going to go to Walmart to get my lenses since they were cheaper. Yes, that was expected.

I got my prescription eyeglasses from the Wal-Mart in Dallas. The lenses started getting a crackling effect and they kept getting worse. When I moved to Austin, I showed the sales girl in their store what was happening and she said she would tell her boss the next day. I never heard back from them after driving all the way over there. I only had the new lenses for three months when I started to see the crackling effect. I will never buy any eyewear from Wal-Mart again. I will go to the professionals.

I was refused service from the Walmart Store on highway 321 Lenoir, NC. I had previously been into the Optical Center and had a form filled out to get impact resistant frames and lenses. I was treated in a helpful and professional manner each time I went into the store except for the last time. I had to return to the optical center, because my employer told me that the frames I ordered were obsolete and I would have to get another form filled out and pick out a different frame. An associate that I hadn't seen previously refused service when I returned with the other form.

I had purchased contacts at a Wal-Mart location in Columbus, Ohio. Shortly after I received the contacts, I tried them on but to no avail. I could not see a thing. 3 weeks later, I returned to the Wal-Mart and spoke to a tech because a doctor was not available. She took my information and assured me she would pass it on to the doctor in order for me to be contacted. I waited and waited. Finally, I called Wal-Mart customer service. The same thing happened. I had explained the contacts don't work. The representative took the complaint and promised someone would follow-up with me. I sent a letter, but no response. Until this day, I have not heard a thing. I still have the box of contacts, minus the set I took to the store. Please supply me with a working pair of contacts. Thank you.

I went to get my eyes checked. I was told that the eye doctor would be there Friday morning. They have their little sign up stating the hours, but they said I wouldn’t be able to get in until Friday. On TV, they say you can just walk in and get your eyes checked, but when you go in, there is no eye doctor on duty. The people that work there are also rude.

I went to Wal-mart in Belmont, NC and had an eye exam, paid in cash, and chose the frames. In about a week, I was called to pick up my new glasses. The cost was almost $300.00 for the lens and frames. I chose the expensive frames so they would last. As the vision manager was cleaning the lens, he broke the frames and went to the rack to choose another pair. I asked him if they were the exact frames I purchased, and he told me they were. He asked me to come back in about three hours, and he will have the glasses ready.

I've been going to Walmart Vision for some time. At first it was alright. Then when I started changing brands of contact lenses, things went haywire. I kept having problems and the doctor didn't listen to me. The brand I started to use more regularly got recalled and I switched to an Acuvue brand. After not being able to tolerate these, I switched back to the other brand. My chart now had a bunch of brands. When I went to order, the wrong prescription was placed. This happened time and time again after I said several times this isn't the brand I want. A different employee answered every time; a different answer given every time.

It's February 2, 2013, my wife and I were being assisted by a very helpful person by the name of Paul **, ABOC store 765. I had come earlier during the morning and Paul helped me get in contact with the vision center in Phoenix. We came later in the afternoon and was helping us again. At this point, his supervisor named **, Vision Center manager, came over where we were with Paul. He interrupted our conversation and told Paul, in a reprimanding voice, in front of us, "I told you to clock out at 4:30PM." As he was walking away, he made another unprofessional remark towards Paul. At this point, we felt that the way he spoke to him in front of us made us feel it was our fault for getting him in trouble. Paul put his customer first before himself. What can be done to reprimand this supervisor's behavior? Waiting on your reply.

My experience included two eye exams within less than six weeks and having glasses made a second time because the first were totally useless. The second attempt was slightly better but did not improve my visual acuity to the point that I could see better with the glasses. I actually left the vision center not wearing my new glasses because I could see better without them. When the glasses were received the first time, they were not correctly made. However, each of the staff blamed me for their not being effective including saying it was the way that I "looked" through the glasses. I demonstrated that I tried viewing through the lens from top to bottom from side to side, exploring every possible viewing angle without improvement.

I finally landed a job interview after 4 1/2 years searching for work after losing my last job in 2008 due to a reduction in staff. I was ecstatic that I might be going back to work finally. So, I called Wal-Mart Vision Center in the town where there are only two eye centers. (I tried to call the first other one, but they could not see me quickly enough). I wanted to get my eyes checked, get glasses and contacts ordered so that I would not have to take time off from my new job if I do land it.

Walmart on Old National Hwy in College Park, GA has the worst customer service in my experience - from the manager ** to Ms. **. My daughter's glasses were ruined by Ms. ** when all my daughter needed was her frame adjusted. They gave us the runaround and lied to us several times. Trying to contact the Area Manager ** and District Manager ** has been a joke. They promise they would send her glasses to a Walmart near her school in Alabama and told me three times that they have been sent express. Then I was told FedEx couldn't pick them up and they had done all they could do. They offered me gas money to drive 251 miles one way (gave me $40.00 for gas) because again, FedEx couldn't/wouldn't pick them up. Frustration level was at an all time high.

I went in 3 weeks ago to purchase a pair of frames and found what I wanted at the Wal-Mart Vision Center in Norwalk, CA. One of the associates named Sindi asked if I wanted to order a fresh pair instead of buying the one that was on display. She recommended this because the one I would get (if I ordered them) would not have been worn/tried on by the numerous customers who would come in and would be better quality overall. I would only have to wait 2 weeks for them to be available for pick-up and they would call me when they were ready. So I agreed and 2 weeks came and went and still no phone call. On the second day of the 3rd week, I called to see if my frames had come in and the guy I talked to said no, but their computer says that the frames are still in transit yet and to maybe call back a couple days from then.

I had an eye exam and bought glasses at Walmart Vision Center. I was completely satisfied. I had the glasses for 14 months and the finish on the frames on the part that fits over the nose began to peel. Since the year is over, I was told nothing can be done. The glasses with frames were close to $400, so I feel that more quality control over frames should be accomplished. The glasses and frames that I replaced with those from Walmart lasted over 9 years and I never had a peeling of the finish problem.

All I have to say is that the Vision Center in Schererville, Indiana was very unorganized. There was a huge lack of communication between employees and eye doctors that cause my daughter & I to have to return to the Vision Center on 3 different occasions costing us time and gas. First, they told my daughter she could not order glasses or contacts until her eyes stabilized. She had no glasses and had only the contacts they gave her for a trial pair. Then she went back for a check up and the dr. gave her another contacts to try for a week.

They tried to say the severe scratches on my son's glasses weren't covered. I asked for a copy of the warranty, and the 1st paragraph states frames and lenses are covered. They said the lenses weren't actually covered, and I insisted on an explanation when it was in writing here in front of all of us. The fine print at the bottom says minor scratches aren't considered a defect. They are so scratched that my son is getting daily headaches - not minor at all! I said, "So if I go out and crack them, they are covered, right?" After continuing to argue the severity of the scratches, the manager finally said they'd cover it this one time only.

I had my eyes examined and picked out frames in April 2012. After the glasses were ready for pick up, I tried them on. The lady asked me if my vision was clear, and it wasn't. She took my glasses in the back. Five minutes later, a man came, put them back on, and asked if they were better; they were not. He took them in the back 2-3 times. Then he told me to wear them all day for a week or 2, and if they weren't better, I needed my eyes re-examined. Several hours later, I took off the glasses and I noticed the man had severely scratched and bent the frames by the hinges to where they wobble. I was very upset he didn't have the decency to let me know he damaged my brand new glasses.

I started out by visiting the store and making a schedule to see the doctor. That alone took 20 minutes while the employees were just walking and talking to each other. I came in for the scheduled appointment, was told to have a seat and, “Someone will be with you.” I waited for 15 minutes with a response from the doctor: "Sorry, I did not know you were here." While testing me, she was also helping other customers. I got the eyeglass prescription and she asked me to have a seat, “Someone will be with you.” My reply was, "I only have the $10.00 co-pay at this time. Who do I give the check to?” She walked away. A male employee sat down and started helping me in getting new glasses. I told him I only have $10.00 for the co-pay. He told me to hold on that, “I will get everything ready then ring you up for your doctor’s visit.”

I had an eye exam on 11-17-2012 at the Wal-Mart Vision Center (Family Eye Clinic, 5655A East Sam Houston PKWY N., Houston, TX 77015, (713) 450-4484). I waited two weeks for my trial contacts to come in, followed by another exam to see how the contacts worked out and finalize my script. Dr. ** was the original doctor, and when I returned, the doctor was Dr. **. Dr. ** seemed to be in a hurry, and it showed when I got online to order my new contacts. I realized my script was wrong. I called the Vision Center, and they said come back in and see Dr. **. He was unwilling to help. He said he couldn't touch it. I would have to come back five days later to see Dr. **. It made me angry because Dr. ** was the original author of my script and Dr. ** only finalized it. It has cost me (for the visit) missed time at work, and now it appears I will have to miss more work. If I did my job in this fashion and with this inaccuracy, I would be fired.

In October, at my local Walmart Vision Center, I brought in my prescription to get some new glasses. I have used them before for my sunglasses, so decided I would give them a try for my more complex no line bifocal lenses. I won't fault the customer service as they did a good job in both the purchase and the return of the glasses. My complaint is with their quality control.

For several years, I have used Wal-Mart for my eye exams (Florence, KY). I had an appointment on 10/25/12. I got the exam and ordered the glasses plus sunglasses. I picked them up on 11/07/12. At that time, I was unable to see without being dizzy. C/s said to try them for a few days to see if my eyes adjusted. I did so, with both the glasses and sunglasses. I could not wear them. I called Wal-Mart Vision; they wanted another eye exam. I made an appointment. Dr. ** did not do an eye exam. He simply wrote a prescription for the same glasses I am wearing from 3 years ago. I returned to the Vision Center and returned both pairs of glasses for a refund. My question is why did Dr. ** even change the prescription to a higher power to begin with? On my second visit with no exam, he reverted to my previous lower power prescription? What is he doing? Another thing, on a previous visit for an appointment, he did not show up for at least 20 minutes for a 1:00 appointment. I left because I had also scheduled other appointments that day. He should not be doing eye exams if that is his level of competence.

We have never had any problems at other Wal-Mart Vision Centers about getting free refills on the small eyeglass cleaner. We have been to the Wal-Mart on Hwy 28 West in Alexandria, LA once a week for the last 4 weeks, and the answer is similar each time, and that either it is on order or it hasn't come in, and that they are out of the cleaner. How long does it take to get a cleaner in that is used every day to clean glasses? Each time we went in, the same person has been working, and they act like they don't want to wait on anyone. We are retired and we don't like having to go out of our way to go to another Wal-Mart for our eyeglass cleaner.

Shorewood, IL - I went to get new glasses and contacts as my distance vision had changed. Glasses were fine and vision improved, but contact lenses trial pair is exactly the same prescription as last pair. I called for an explanation and got a condescending lady insisting I had to adjust to the new prescription despite the fact the prescription I was given is exactly the same I had. I asked to speak to the doctor to see if he could give me an explanation but was told I needed to make a new appointment. Ridiculous. I will not waste more of my time going back to Wal-Mart; you get what you pay for.

About a week ago, I went to Walmart Vision Center to get an eye exam for some new contacts. At first, Dr. Thomas ** was great and very polite. When I initially put on the trial pair of contacts, my vision was a little blurred. Everyone who has worn contacts or glasses knows that my eyes had to adjust to the new prescription. I wore the trial pair for three days. I noticed that when I drive and look far off, my vision was blurred and that I could only see the signs when I drive right up on them, which I never had to do with any of my previous contacts. Note: Here is where it might get a little confusing, but this is what I did to see a little better: 1) Put an old contact in my right eye; 2) Kept the new contact in my left eye.

I and my wife went to Wal-Mart Vision Center. I ordered 2 boxes of contacts which were supposed to be shipped to my home within 2 days. I have not seen them in weeks. My wife Angie paid 200 dollars for glasses she needs to see with in order not to have headaches. I was told it would take a maximum of 5 days to ship to their office then 2 days to ship to our home address. I know weekends are not included, but this has been ridiculous. They have not tried to contact me or my wife, and I paid an extra 7 or 10 dollars to have this done. I could have saved that and went to pick it up at their store for this length of time.

I paid over $400 for new glasses along with exam. Exam was great and the prescription is great. I already submitted a complaint to Wal-Mart two weeks ago and have not received an answer. I picked up my glasses and the lady adjusted them and they felt fine. The next day they started to look as if they were fogging up on the top half of both lenses. They also kept sliding down my nose. I went back and asked a different lady, as the first was not there, if she could adjust them again and that they were falling down my nose and I had to push them up all the time. When they were up where they belong, my eyebrows were what made them look like I was looking out a dirty foggy window.

I purchased glasses at the Vision Center in St. Lucie West, FL and was extremely satisfied with the service and product. Caroline was an absolute doll. However upon returning to NY, one of the lenses popped out and was lost. The lens was held in by a strip of elastic string that seemed to have stretched out. I went to the Mohegan Lake store and was told the glasses were not under guarantee for losing a lens and the charge would be $45. These glasses were only 6 months young and cost $95. Is this fair? I think not.

My receipt said due date of 8/21/12, and was told to check because they usually come in early. I have called, and it is now 8/23/12. They said that 8/21 was the date they would be shipped from Dallas. I have very poor eyesight and need those glasses desperately. Had I known it would take this long, I would have gone someplace else. I feel I was lied to and taken advantage of.

I just moved to Arizona from Il. Before we came, I made sure that my family had eye appointments and glasses. When we got to AZ, my daughter's kid's glass's metal with a small thin fishline holding the lens in made the lens keep popping in and out. Finally after the third time of popping out, I glued it. Anyhow, the glasses were purchased in January to February 2012. It is now Aug 2012. I have been back to have them fix them also before I glued them.

Poor customer service: I recently tried to book a Saturday appointment with the Wal-Mart Vision Center in Market Place Cumming, GA when I was told by the person answering the phone to be prepared for a wait. She stated that they book 2 to 3 people for each time slot and they get behind like in a doctor's office. She said the normal wait on Saturdays is over 1 hour. I requested the 1st appointment of the day to try and ease the wait. I had to wait several weeks for the appointment time to be available.

My frames screw broke off in frame. They were not bent or misused, just the screw is broken. ** at Wal-Mart at 801 Meacham road, Elk Grove Village, IL 60007 said the screw can't come out but he didn't even try. Anybody who has done any type of work knows that the head of the screw tightens the screw and when the head breaks off, the rest of the screw should come right out unless it was stripped when put together. I had to buy another frame so I could see. I don't think I'll go back to Wal-Mart.

I went to my local Walmart (10&30 Parkesburg, PA) to order new glasses, told them I wanted glass lenses, and they advised I didn't want glass because the protective coating on these plastic lenses was indestructible. I bought in December, brought them back for lost screws, and 2 months later, I had to return because of broken frames at pivot. It worked okay until today. My wife put them in our glove compartment for a 2-hour trip to the shore, and when I pulled them out to wear, they were so scuffed up I couldn't see out of one lens. I went to 10&30 store this morning and the new manager told me, "Tough luck, you should have put them in the case." All my wife's glasses and sunglasses and my Ray-Bans were never scuffed from putting in glove compartment. What's with these indestructible coated lenses? It's inferior quality. I was told they can fix it for $250, fat chance I'll invest in another set of inferior lenses. New glass buyers, beware!

My sister and I went to Walmart for eye exams. She wanted glasses and I wanted glasses and contacts. She had her eye exam done on the spot and I was given an appointment to come back. They dilated her eyes and did not give her the dark paper glasses to wear. They gave her the prescription but didn't put the PD measurements on it. We wanted to purchase the glasses elsewhere and needed the PD measurements in order to do so. We paid $58 for the exam and received all numbers except the PD measurement and they refused to give it to us. That number is needed to get glasses that fits correctly and is part of the exam and shouldn't have been an issue.

I went to the Walmart vision center in Pleasanton, CA, to get the nose rests for my 1 year old glasses. Since my frame was a rimless one, I asked if they could tighten the joint as it was bit loose too. The lady at the reception took the new nose rests and went into the room. She came out and said that while tightening the joint, the lens broke, and since the frame was not from Walmart, they don’t know the quality. They were Carl Zeiss lenses. She tried to convince me, as if she cannot do anything, but then she asked that she would check with her manager.

While replacing the broken "nose-holders" on 1-year-old glasses, Walmart Vision Center scratched the glass surface of my glasses in several places. The attitude at the very beginning was to find any excuse not to repair my glasses. Then when they realized they have to honor the warranty, I saw they were not careful and scratched the glass of the glasses on both eyes many times (probably on purpose). Further, Walmart Vision Center is really doing a low quality job often and they would try to sell you used or damaged glasses as new in a dirty case. If you fight it real hard, you may get something out of it. But don't expect much.

I bought my prescription glasses from Walmart. Never again, you get what you pay for. I was very careful with my glasses. I paid for insurance that replaced the glasses. They never honored it. These are the foggiest, worst glasses I've ever had. I have to buy replacement glasses so that I can see. I will not buy them at Walmart. Walmart claims that their non-reflective coating is as good as an expensive pair and lasts as long. Lie, it scratches even if you always clean with a soft cloth. It gets foggy over time, less than a year and they won't replace them even if you bought their replacement insurance. So, if you really need glasses, don't buy them from Walmart.

I had my eyes checked and the doctor would not find contacts that worked for me. She told me to go to another doctor, wrote a prescription I can't use, and said she was done. No refund, nothing. I can't afford to pay for another eye exam. She was too lazy to find the right fit for my eyes. Now, I have a prescription I can't use and I'm out the money I paid for the exam.

I was told they could fit my lens to a new frame. They failed twice to make them fit and lens continues to fall out. A man named ** worked on them last and put a thumbprint on the lens that will not come off. He tried to remove it as did I, but print is still there. I realized I have a year warranty on this purchase but how many times will I need to return to the Vision Center for the same result? I would not recommend Wal-Mart Vision to anyone! The staff there is very rude! Purchase date is 7/5/12 at 12:22:07 in Troy, Ohio Wal-Mart at 45373 1801 W. Main St.

Placing an order for contact lens - My prescription was to expire on July 6 for my contact lens. My order was placed and paid for on July 2. Since my prescription possibly would expire before my order arrived into the store or before I picked them up, I was told that I would not receive my order, but would get a refund if this occurred. Another option was to have the contacts delivered to my home (not a problem) but there was a problem, I was charged almost $7 to have them delivered, even though I chose to have them home delivered, but felt this was not an appropriate situation, for me to be paying for shipping.

The location is FM529 & Highway 6 Area, Houston, TX. On the initial ordering of my eyeglasses, I was told the rounded polishing charge would be waived. I reminded the "employee" in the vision center twice that she had agreed to waive the fee. Upon ringing up my purchase, she charged me for the rounded polishing. I didn't notice until I had walked away. I did get the amount refunded but had to wait 30 minutes to be waited on. When I returned to pick up my glasses, the rounded polishing hadn't been done completely. It was on the order. The "employee" said she could send them back to the lab or have someone do them in the store. I told her we had tried that on glasses before and the in-store person's finish wasn't smooth and I ended up having to wait another 2 weeks for the lab to do it right. She agreed to send them back to the lab. The frames were shaky and she couldn't get them tight so she agreed to re-order a complete pair.

I just left the Wal-Mart in Dumfries, VA at 17041 Jefferson Davis Highway. Previously, I bought home odd & ends there as well as groceries for the convenient location. Now, I will go out of my way to take business down the street. Why? Because the eyeglass department is unable to keep track of who is next in the department for service. It is a Wild West without even a paper "next" number system nor is the clerk capable to keep track of the customer arrival order. The staff has to ask "who is next" and rely upon the honesty of the customers rather than know for themselves.

I called and spoke to one of the women that works there and she was sweet as could be. The reason I called was because my fiancé broke his glasses. The brochure says replace glasses with receipt. We have that. The first lady I spoke to said she understood my issue. Well, the manager took her time to get back to me - two days, and tells me that she can't help because of HIPAA. I understand that. I wasn't asking about his prescription. I was just asking about the pamphlet they give. Now, they are saying that they can replace his glasses for $55 when the pamphlet states, "We'll replace or repair your broken glasses within 12 months of purchase with receipt" with a star that says must bring broken glasses back to Wal-Mart Vision Center to be eligible for warranty replacement. Okay, the way that's worded is both frames and lens or am I just not with it?