Walmart Vision Center Reviews

My recent experience at the Exton, PA Vision Center was exceptional. Specifically, Rebecca ** and Sara ** assisted greatly and manifest exceptionally patience in assisting me to resolve an erroneous refraction provided by my medical provider. We were able to identify the error and their efforts permitted me to correct the situation resulting in my acquiring the correct lenses and frames I sought. These ladies demonstrated outstanding customer service and made my experience at the Vision Center more comfortable than it might have been. I will be sure to recommend your center to other seniors seeking optical solutions in the future. Once again, thank you both, Rebecca and Sara, for your efforts on my behalf.

Still waiting for glasses. Very unprofessional and have absolutely No accountability… We ordered last month. They told us they would be in in a week. Every week we call after that day. They say they have no control over when UPS delivers the glasses. I asked at what point to we get a refund for something we paid for and haven’t received? They avoid the question and didn’t answer. I asked to speak with the manager and they put me on hold for to long and then said the manager was unavailable and would have to call me back!! Do not go here to get your glasses.

I purchased eyeglasses from Walmart Vision Center a year ago. I had purchased from them many times before, without any problems. This time, I was informed that Walmart now owns the Vision Center. I could no longer reorder the frames I loved. I ordered lightweight metal frames. What I ended up with were pink plastic frames that said Made in China on the arms. The lenses were foggy. Wearing them gave me headaches. I bought eyeglasses from my eye physician's office. What a difference! I could see clearly! Do yourselves a favor. Look elsewhere! Get some good quality eyeglasses! Steer clear of Walmart Vision Center!!!

Beckah is amazing! So kind and helpful. We absolutely love going to this location and seeing all the new frames and catching up with the staff. No place better to go for a friendly staff and caring doctor.

The eye exam went well. Was was better than what I expected from Walmart Vision Centre because normally they do a poor job, you get what you pay for. But when picking up my glasses the technician made it so the glasses sit too close to my eyes so they get dirty quickly from my eyelashes touching the lenses. They also sit on my nose in such a way that I feel them even when I have them off. I don't think I can trust them to do a good job correcting the problem the other technician made because when I complained about it the other one was really weird so I'm going to take my glasses to somewhere else to get them adjusted and then I'll never use Walmart Vision Centre again even if I have to pay more.

Store 01444 9890 Hutchinson Pk Jacksonville FL 32225 (((Adelaide))). She’s the best and excellent customer service, she help me and my son and she ask us if we need anything. She take her time with us. She’s nice

The vision center at Walmart in Wichita Kansas was awesome. They fixed my glasses so they fit better. They treat their clients very well. My glasses fit better than they ever did. Keep up the good work. Thanks. 🙏

I HAD dr. REZA **. Was very pleased.. He went through went extra mile with my eye sight. Very pleasant. Kind man.. Totally delighted with my appointment.. Would refer any of friends.. The women who helped me choose glasses were very helpful..

I had never bought glasses at Walmart before, but decided to give it a try. I ended up spending over $700. I ordered all the extra upgrades, scratch guard, anti-glare, blue light protection, etc., like I normally do. I also bought a warranty for replacement in case anything happened to them within the first year. In the 25 years I've worn glasses, I NEVER had to take a pair of glasses back because of scratching. It's now a year later, and I needed to get BOTH LENSES REPLACED THREE TIMES because they scratched so badly.

Tana and Teresa at Sulphur Springs Vision Center were so friendly and helpful. I didn't have to wait long, the selection was great...and they made the visit very enjoyable. I got the extended warranty since I am learning to play pickle ball and fell on my face the first time I played. Better safe than sorry.😉

Yes I was experiencing a lot of problems with my glasses and it took four times coming back but lo and behold Kim got them fixed for me. I would like to tell her manager that she should be very proud of her crew because she's got one hell of a crew. Everybody worked together. They talk about things and then they pulled together and they fix it. I want to say thank you very much from the bottom of my heart. Vision Eye Center your tops number one. Thank you Mary **.

All I can say is read these reviews all these negative reviews. I do not recommend these lenses. The protective coating scratched and flaked off in three months put these glasses in middle of June received them end of June and by middle of September they were totally scratched up of course they blamed me how I clean them. I foreign glasses for 50 years never had an issue. I see things happening when they’re older that’s fine, but not after three months. I have used Walmart glasses for many years with no issues but this new pair three months is unacceptable.

I trusted that Walmart knew what they were doing and I was wrong. Worst customer service ever. I will never return to walmart. They don't measure you eyes on your new glasses and didn't give what they said. Will never recomend walmart for my dog.

I purchased my eyeglasses at Walmart Vision Center and this is the second time I am facing the exact same problem. After about 6 to 7 months of normal use, the anti-reflective coating starts peeling off the lenses. This is very frustrating because I take good care of my glasses — cleaning them properly and storing them safely — yet the lenses do not last. Eyeglasses are an expensive and essential product, and it is unacceptable to need replacement lenses in such a short period of time. I kindly request that Walmart take responsibility for this recurring defect by offering a free replacement of the lenses or providing a permanent solution to prevent this issue from happening again, But they charged me!!!

I came to my local Walmart Vision Center in Bryan, TX looking to see if they were able to re-align my Oakley Deviation sunglasses. I was greeted by Ms. Susie ** who was very friendly and professional. She was able to skillfully align and straighten my sunglasses along with the nose bridge silicone pieces without damaging them. I was very grateful for her and for the rest of the Vision Center's staff. I would highly recommend them to anyone looking for professional and great work. A+.

I went in the optical center at 4:30pm 9-20-2025. Grand Junction CO. Store. Selected a pair of sunglasses I like and could not make out to price. They were around $200.00, I asked the man if he could help me. No one was in the store, and he was sitting at a desk. He didn't respond; I was standing there waiting. Then he shoved a container in my face to put the glasses in and rolled his eyes. I took the glasses back to the case told him he was rude and walked out. I let him know I would call and write a letter. I am also leaving this here. I run a bank and have had many employees over the years. This man should not be around the public. He should be stocking shelves in the back somewhere. I am also going to reach out to the corporate office.

Rob, Jodie and Jeanie.... Every time I walk past the Royse City Walmart Vision Center it feels like a joyful reunion. I'd never used the Walmart Optometry or Vision Center but my sister recommended you and I'm so glad she did! The friendly, professional, and affordable service was a blessing. You had just the frames I wanted and I can now drive at night with my new prescription! Prior to using you for my new glasses, I had stopped by for adjustments on my old ones and you always serviced me with a smile. Thank you!

I took my glass prescription to Walmart Vision Center in Urbana Oh because I wanted to save some money. I was amazed at the selection of glasses and name brands they have. I did save roughly $100. My eye exam done elsewhere was $36. Tim the optician was great and the apprentice Lori was very nice and knowledgeable as well. I was contacted when the glasses arrived then went to get them fitted. It took about 7 days to receive them which is within the 7 to 10 days Tim told me it would be. I am very happy and will return for an eye exam and glasses the next time.

My eyeglass protective coating did not protect the lenses from scratches even though I used the microfiber cloth. The staff member tried using a logical fallacy argument that she never saw this happen and implied by omission that I must be lying. Because, in her world, she never saw this before, she's actually saying this can "never" happen. When I said I would like to talk with a higher authority, she knowingly gave me a false phone number. I complained to Walmart's ethics department and I know they will do nothing. They talk a big game at walmart about the ethics of their business but it's smoke and mirrors. I will tell many people about this and buy my lenses somewhere else... Walmart is a store of liars and low class employees.

Great customer service and easy to utilize my insurance benefits. I felt I got "More bang for my buck here." The staff was very personable, respectful and kept well within my budget parameters. I'll be back again. 😎

I only have good opinions and experiences working with the Killeen Vision Center (Lowes Blvd). In all my visits, the staff are not just sitting idle and are busy. But, when a customer walks into the store area, there is an automatic welcoming greeting. Service is prompt, friendly, informative and professional. 👍

I was totally ripped off by this vision center. They took advantage of a 72-year-old man. I asked 3 times what my total cost would be and when I got to the counter it was double. The staff person was not helpful. She didn't smile once. It was like talking to a robot.

Victoria was the person who helped me out with my prescription, she was very dedicated to find the best solution for my needs, she was kind, patient and helpful with great knowledge. I recommend this store’s vision center and especially Victoria. Thank you sir much!!!

As I walked to the vision center, a lady promptly came up to me and said, “How may I help you?” With a wonderful smile on her face and she helped me. She adjusted my glasses for me even though I did not buy them from Walmart. I was unable to use my right hand for I had hand surgery. Considering that I could not use my right hand, she suggested clip-on sunglasses. I told her I had difficulty feeding myself so as we talked, she suggested to shop on FRESH. Her name is Sherie **.

I truly want to thank Manager Minakshi for her support and kindness to assist me to purchase glasses within my budget. Her patience and understanding of my needs giving quality service. As a Senior thank you for taking time to educate me on the different styles and prices of glasses. Leaving very happy with my choice. Thanks D. ** satisfied customer.

I only needed frames and lenses. The selection was pitiful, and very very limited. Only 2 or 3 choices for simple rimless glasses. After only one year the frames broke and was told that my only solution was an entirely new exam (I would NEVER use their optometrist). Of course, my prescription had expired after 1 year, so did the warranty on the frames…. By only one month. I am homebound with difficulties getting anywhere in my power chair. I explained to the person that answered the phone and she sounded so awful towards me, like she had me caught in an almost impossible situation, was gloating. Not a shred of kindness.

Getting real tired of my eye glass lenses separating. Have had lenses replaced 3 times and now there is another one separating. I have to give up my glass every time for 10 days to 2 weeks. It's an hour drive each way. They replace them every time but getting real old.

I got glasses on June 14, 2024. The lens are scratched. I asked for the scratch guard to be used on the lens but it was not used. (I have worn glasses for over 40 years and I know how to take care of them). These earpiece broke off and I was told that It could not be fixed. Don't think I will be using Walmart Vision again!!!

My glass frames had bent, and I was worried that I would have to purchase new frames. So, I went to Walmart Vision Center at the Northsight location in Scottsdale. Marie L., the Optician ABOC, helped me. She fixed my frames! Her professional attitude, kindness, and welcoming nature helped to put me at ease. She is located at Store **. Thank you to Marie L, you are the best!

I came to Walmart Vision Center on a whim because I had a prescription but another vision center was going to charge 3 times as much for similar frames and lens. I’m very happy with my glasses and service. Glass were back in a few days and Sona was great with helping me select in the the frames that looked good on me.

I have worn glasses for 60 years. I have bought glasses at Walmart for years with no problems, but this time I was talked into an extra coating. I followed all the instructions on caring for the glasses, but after three months, the coating was so damaged that the glasses were unusable. I went to the store and asked the optician to examine them. They blamed me for improper care, and since I didn't purchase insurance, they said, 'Too bad, so sad.' I asked if anybody else had reported similar problems, and was told I was the only one. I am confident it was a poor-quality coating. I asked to see the manager and was again blamed for the problem. Reading reviews on this site, I see people reporting the same problem. I asked what my next recourse would be and was assured someone named Kyle would be calling. It has been 4 weeks since then, and I have not been contacted.

Had quick service & great deals. Needed help with a pair of my sunglasses. Walked in and got help, that I didn’t think I would get. Just needed a screw for them & she was very nice about it. Got them taken care of.

My family has bought our glasses at Walmart for the past 20 years. Last April I spent almost $400 on a new pair and then a couple months later received a surprise bill in the mail for $42.40. My insurance is pretty straightforward on what they will pay and not pay. I have called Walmart customer service twice about my bill and it's still resolved. When I requested for my claim to be resubmitted to my insurance I was told they can't do it. A claim can only be submitted once. We live in a small town and don't have a lot of choices for eyewear. Regardless I will drive an hour from now on and get our glasses elsewhere.

Absolutely disgusting customer service from the manager, rude doesn't give priority for the customer, low profile, do not hesitate in tell their policy is right even if the customer was not advised of it. Bad business, dishonest at its best. Avoid this place, they cost you much more money due to bad customer service!

I got the scratch resistant and glare coating on my glasses..It's not even been a year and the lenses are cloudy. I can barely see. Was told the coating is coming off and since I didn't purchase the warranty I'm basically screwed as I'm going to have to pay out of pocket for new glasses. Lady said I should have purchased the warranty and only use the Microsoft rags and lens cleaner (which I did). I believe it's cheap quality. Lesson learned. Bye, bye Walmart Vision.

DO NOT BUY eyeglasses at Wal-Mart eye center. I've had to replace my eyeglasses twice, within 3 months of purchase had them replaced. I wasn't able to use them because they got foggy/blurry. After replacing them, again, they got the same foggy/blurry. It's been a month now and I still haven't received the lens. I think sales person didn't put in the order when I went. I had to call them and they said the lab didn't have the frames to make the lenses. I can't believe this! They are so unprofessional and bad customer service. I purchased these eyeglasses to use, not to be replacing them every 3 months. I can't even use my eyeglasses because thay are cheap lenses. Do not purchase from them. I will tell everyone I know about this problem and not to purchase from there.

No refund upon return of item to Wal-Mart store consumer must wait for their FedEx account to ship and possibly never receive items returned. Ref track FedEx 797475195633. Order # **. 800 9666546 Cust Service Frt end

I went with my daughter to WVC at 1400 Lowes Blvd and ** was excellent. She helped my daughter to find the perfect glasses for her and our budget. I will recommend to my friends and family. You can to Walmart do groceries, buy clothes, car service, and vision exam and buy glasses; is great!

Always a pleasure to work with Crystal at Wal-Mart Vision Center on Nelson Road in Lake Charles, Louisiana. At this Wal Mart Vision Center the customer service is outstanding. The customer and their needs always come first. Staff did an awesome job repairing my rimless glasses.

I got my glasses last year at Walmart store# ** and the service was excellent. The mgr is knowledgeable, efficient and precise. Not to mention her big smile when greeting you when you come in. Now, my whole family are customers here and enjoying every minute of it. Thanks to you all & keep up that smile.

On June 19, 2025, I visited the Lufkin, Texas, Super Wal-Mart Vision Center to purchase a new set of glasses. There I encountered Tiffany who was a big help. She unraveled the problems with my insurance and explained that I may need to keep the number she was given for any future problems I may have with my insurance. Tiffany also help me find a frame for my glasses that fit my face and complimented my bone structure. She was very friendly and answered all my questions.

Received my glasses from Walmart Vision Center. The exam took less than 5 minutes, should have told me something there. Then I received my glasses within 3 months. I could not see out of my glasses, the protective coating was coming off. Went back to the vision center . Showed the manager. She said they received a bad batch of coating BUT refused to replace because I did not purchase the warranty. I will make sure everyone I know will hear about such bad business practice. I will never go back and do business with walmart vision center. May they reap what they sow.

A big shout-out to Carmen **, the eyeglass rep, for her excellent help! Great job, Carmen! Carmen took time to answer all my questions, helped me find the perfect frames and was so welcoming. Special thanks to Carmen ** for going above and beyond.

I ordered glasses at Walmart.com at the suggestion of my Ophthalmologist's tech, she said they generally do good progressive lenses. Picked out frames, picked out the lenses and uploaded my prescription and PD measurements. Seven days later I get an email they canceled my order due to an error in their system. No call, no explanation and no help when I contacted customer service multiple times. I wouldn't recommend Walmart for glasses ever, since they couldn't even manage to finish my glasses and get them to me

Just want to say Walmart Vision Center at Pawnee & Broadway, Wichita, KS Are truly amazing. Very professional, knowledgeable & I felt they went out of the way to be so very helpful. Shout out to Brenda! You are amazing, FYI: your boss (?) helpful as well. Thank you so very much.

Val at the Vision Centre at South Common is knowledgeable and courteous. For decades she has taken her time and treats everyone fairly regardless of socio-economic standing. She goes the extra mile to ensure your prescription is correct and the product is flawless. Time is taken to ensure fit and angle is correct. She always maximizes insurance coverage so the client gets the most for his or her dollar. Thank you Walmart for choosing a great Vision Care Manager.

Everything about the appointment, the staff, convenience, was all perfectly fine. My issue is quality of the product. I’ve worn glasses most of my life. I’ve never had an issue. However, I was asked to purchase the additional warranty to cover all incidentals, which I agreed. A few months into the new glasses, I noticed a few scratches on the lenses. I was told those were surface scratches and were not covered by the additional warranty. Not happy because I’ve never had this problem before, but oh well. The staff explained to only use glasses cleaner and never a tissue or short tail, etc.. Some more time went by and the protective film actually started to peel along with the surface scratches.

I love being able to see. Having glasses isn’t awesome but these people are, trust. Lowkey I may need to go for a checkup. It's been two years at this point. Always go to Walmart Vision Center though, other places are not ideal. The people here are very cool and very funny and they radiate aura.

My guy sat on my only pair of eyeglasses! I went to Vision Center and Mustafa helped me right away! He was kind, professional and immediately tightened and straightened out my eyeglasses. Now they fit perfectly and I owe it all to him!

My comments are always favorable with the staff at the Walmart Vision Center at the East Orlando Store. They always find a way to make me happy and smile. I have purchased and or ordered Lenses for multiple brands multiple times, I keep coming back. The lenses and the results of the product is always top quality. The customer service is five stars and they will assist always and go the extra mile.

Many thanks to Lisa, manager at the Gilbert, AZ store, who provided outstanding and excellent customer service in resolving an eyeglass prescription issue. When I was unable to get the issue fairly resolved at a different Walmart Vision store (where I originally purchased the glasses), Lisa intervened on my behalf to get a full refund for eyeglasses that did not work out for me. She reached out to the store manager where I was having a problem and made sure that I would receive a refund. Lisa went way beyond her required duties in order to ensure Walmart policies on refunds were being upheld correctly!

I recently went to the Vision Center at 19100 Murdock Cir, Port Charlotte, FL 33948. The optometrist’s assistant was curt to say the least. Obviously they aren’t trained efficiently. Because they screwed up on my appointment. Or the assistant. If you are so unhappy with your job, then quit. Make the world a better place.

On June 1, 2025, I stopped by Walmart Vision Center at STORE 01103 --- 3450 Fm 1960 Road W, Houston, TX 77068 and I met with ** (Optician) to handle my concerns and needs for my vision. She was friendly and offered lots of options and suggestions based on my concerns. She took the time to assist me and made me feel welcome and NOT rushed. ** is a very knowledgeable Optician and she goes the extra mile to help assist you with any questions or concerns. Keep up the good work and may the Lord Bless you real good.

They have always been very helpful if I have any problems they will adjust or straighten. Or if I need new lenses they will not hesitate to order new lenses. The other optical shop wanted $1280.00 and at Walmart it was $409.00. I was very pleased with that price.

The people were knew what they were doing, kind, helpful, my glasses were ordered and received in a timely manner and didn’t cost above my budget. I’ve bought glasses from Walmart for the past 10 years and will continue to do so. Each person at the Gardner Kansas Walmart need to be recognized for their great work!!!

I went to the Walmart in Winter Haven Cypress Gardens location to get glasses for my son. A staff member called my insurance and confirmed it was in-network. However, she later said her boss was picky and refused to help me, even though I’ve used the same insurance there before.

This has been my worst experience getting glasses. Not my first pair or second. After going back and complaining, they it said it was my eyes and not the glasses, I now drive and only use them as readers although they are suppose to be bifocals. They quickly agreed to replace them once I complained, only if I I I had to pay full price (although they were under the warranty period). Don't waste your money!!! Go to a reliable eye care facility. I can see better without them than wearing them other than reading. Just my experience.

Poor quality for 600$ dollars. Dr(?) said come pick them up, open at 11. 11 am put sign up, back in an 1/2 hr. Came back at 12:30. Glasses broke in a year, I repaired, then the other side broke 1 year later. Same thing other side. Poor quality all round. Never again.

Stopped in the Parma OH Walmart Vision Center with my 88 year old mom’s glasses on my way home from visiting her at Parma Hospital. Her one side of her glasses were bent and the arm was completely off. Shaun took them. Said ‘I’ll be gentle with them” and took them in the back. Minutes later he brought them back out all fixed and clean. I asked him what the charge was and he said there’s no charge. I could have hugged him! Thank you Shaun. You made my and my mom's day.

I took a pair of glasses to my local Walmart Vision Center (Horizon Blvd in Bensalem, PA) that had a bent frame. (Glasses were not purchased at Walmart.) The employee (named Haley) straightened them out free of charge.

The doctor has the worst customer manners. What a nightmare. He was so mad about everything. Not coming back here for sure. The front desk were helpful and very patient. For trying something convenient and it went bad.

Thank you Wal-Mart Vision Center placed my child's order for contacts. NO FUSS NO MUSS! I placed my order with them and received my contacts within 5 business days but I also received trial contacts while his came in. The girls were so AWESOME!

I went to 2500 N Martin Luther King LC 0521 store. When I walked in the vision center, I was greeted by two beautiful ladies: Crystal and Kira. They helped me get the perfect pair of glasses and were very honest about how I looked in them. I'm very thankful I went there. Smart, caring and friendly. Will go back again.

Professional and friendly staff. Christy did a great job in helping me get the glasses and sunglasses I needed! The ordering process was simple and quick and I received my items in less than a week. Thank you!

I recently stopped by for assistance on a sunglass I had that the lens was constantly popping out of. ** helped me out by taking her time to get it fixed and even replaced the screws on it. She was very patient, has excellent customer service and I highly recommend her or anyone else at the Walmart vision center at 6703, W Loop 1604 N, San Antonio, TX. This is not the first person there that has been really professional, patient and pleasant to customers. My daughter and I come here to get our specs done the past several of years and our experience has always been 5*****. Top notch location and staff.

Ladetric Thank you so much for making my day 10/10. My glasses broke and I needed a repair soon as possible but thankfully Ladetric help me out. She was quick with her work. She is a friendly person and amazing. Her work performance was excellent.!! Love this place. I definitely this place and her.!! <3

I have been a long time customer with very few problems. Just had my first problem but when it comes down to it they will not stand behind their product or their faulty workmanship. They are charging me for a set of frames which was supposed to be replaced under warranty.

The frame was too large so I needed to exchange it for a smaller one. The Manager made it simple and easy to get a perfect frame without any problem, you are not stuck with something that doesn't work for you.

I had bad experience with the glasses. I went there 3 time with crack on my lens and they said it not them but something going on with the lens every time I get them fix and it crack in the corner every time. Both lens. And the boss there is so rude and they won't do anything about it. If I were you don't go there. It waste of your money to get glasses. Will not go there again that for sure.

If I could give NO STARS I would. Walmart Vision Center in Oxford, PA has the worst attitude problems I have ever seen. I felt like I was an inconvenience to the employee just by her doing what she is paid to do. Both glasses have problems, never offered the warranty. Vision center manager gone for two months so my problem has gone several days over the 60 days (again, not other warranty was offered to me to purchase). And still have issues with more than $400 out of pocket I have spent on these glasses. Been wearing Rx glasses for 35 years and never experience such stress with Rx glasses in my life!

I recently received assistance from Catanna at the Walmart Vision Center in Huntsville, and I want to emphasize that her service was outstanding. Her professionalism, expertise, and patience made the process seamless and enjoyable. Catanna's commitment to excellence and her keen attention to detail truly set her apart in customer service. Walmart is fortunate to have someone like her on the team. Thank you, Catanna, for making my visit an exceptional experience!

Anna **, amazing young lady, she knew all the answers to all questions I asked. She made sure that I would not have to spend additional moneys that insurance could take care of. I was in and out in no time, she is smart, courteous, and quick. And if Eyewear ever comes up in conversation I will gladly recommend the Walmart Weslaco Vision Center and direct them to Anna **.

So... this was a nightmare. 2 months ago I decided: lasik or glasses and decided to try getting glasses to correct my new astigmatism. Since my old optician was retiring my dad suggested that I try our local Walmart supercenter on Columbus Pike in Lewis Center Ohio. His friend had given it glowing reviews and how he was able to get them cheaper there than anywhere. Having no better idea, I decided to give them a go. 1st time I was there the doctor (Dr. **) mistook my responses of 'these aren't getting any better' as 'okay let's make the lenses' and I ended up with funhouse lenses that nearly resulted in 2 car accidents on the way home. 2nd time I went there, she simply built on her mistake, and made them more powerful, giving me headaches. 3rd time she put prisms in them, thinking my eyes weren't lining up properly. They were even worse. I thankfully had a 14 year old pair that worked fairly well. Better than hers.

For the first time going to the Walmart optical. It was a great experience. I had Jaime. She was very informant and helped me choose my frames. I will be returning to the Vision Center and recommend all of my friends and family.

I went to the Walmart Eye Care Center today to get new frames for my glasses. Patty the Eye Care employee told me I was only allowed to get the same frames I have now. When I asked her why her ONLY response was 'I really don't know but my manager won't let me. It's not that I don't like you. My manager won't let me.' I told her 'Well I didn't think you didn't like me. You don't even know me. I just want to know why I can't get different frames.' She continued to repeat herself several times and refused to answer my question with an explanation.

Very good customer service. Enjoyed every moment. Dee'ajah and her coworker are very good at their job. 03222025. Always find what I'm looking for at a great price. Recommend every time and will always return.

My prescription was issued incorrectly, and later they wanted me to pay again for another exam, claiming that seven months had passed, even though a prescription is valid for one year. When I called, the person who answered the phone at Lady Lake Vision Center was rude instead of trying to resolve the issue. I will never have an eye exam at Walmart Vision Center again. Very bad experience.

I recently got my eyes examined and ordered my glasses online at a different store. I received my glasses, gave it time to adjust but my view was just not clear. I got my eyes examined again at a different place and had to find out that nothing on the Walmart script was right. Luckily the manufacturer I took the glasses back for a full refund but I'm still stuck with the copay I had to pay at Walmart PLUS the exam costs at the other optical store since Walmart got paid by my insurance. I'm still waiting for a return call from Walmart optical since no manager was available.

Horrible service! My wife to Walmart in Mayagüez, Puerto Rico, 4 times to get an eye exam and glasses and she was told they had no space for her and to come back the next day, early morning. She went there every morning, each day after, and was denied service because they say there is no space for her and to come back the next day, early morning, again! My wife informed them she has a serious health condition and cannot keep doing this but they didn’t care! She was left in tears! What kind of optical business does Walmart have in their store to allow them to do this to their customers?!!! Shame on you!

Bought nice glasses from the Vision Center in Walmart (Marshall, Tx) yesterday. Visited this center often shopping for frames & sales, etc. Russ always answered my questions expertly & with the patience of Job! That's high water patience!!!

I made a purchase of my Walmart glasses through Walmart in Orange Texas. It went well at first picking out my glasses, but as soon as my glasses and contacts came in, they had mixed my contacts because they didn’t have that one in stock so they just gave me a different brand for the right eye, And then my glasses once they came in they just said here you go. They didn’t bother to fit into my face or anything so when I went back a couple days later because they didn’t fit my face, She just bent the end of them and gave them back to me. I mean, and it was bent so bad that there was no way I could wear them like that so I fixed it and then within three months they were so scratched up and just poor plastic.

I purchased 2 pair of glasses at the Walmart vision center in Copperas Cove Texas about a year ago. One toured out nice the other I could not see out of. I purchased both pair at the same time with the same RX. I returned 3 times because I could not see out of the second pair. I did not purchase their protection coverage because the last time I purchased it they denied my request to repair claiming the scratches were not deep enough. About 7 months after the purchase I opened the oven at 450 and my good pair of glasses were damaged. I had to resort to the defective pair foe months I struggled to see.

Reproduction, customer service is lacking. They don't want to take responsibility for their product and just keep telling you nothing is wrong with your glasses. Worn since 12 years old, now 61 and know when something is wrong. Don't appreciate being talked down to either like I am uneducated. Wish Andy would come back, he was always so nice to the customers. Unlike the two ladies in there now who yell across the store to each other and then treat us like we don't know anything.

Very helpful, and made the experience swift and easy. Thankful for the support and recommendations of frames. There are many beautiful affordable frames to choose from. Was happy with the options given to me.

I walked in to Walmart on Walzem in San Antonio, TX and went to Vision Center and Jonathan immediately greeted me. I needed to have an arm put on my glasses. He not only replaced the arm, he checked the other one and tightened it and cleaned my glasses. Kudos Jonathan, I can see clearly now! Thank you so much. 😊

After 77 years I can finally see perfect! I picked up my new glasses from Walmart in Lewisville TX. I bought Varilux lenses and have never been more happy with both the reg glasses and the Sun glasses. The service was excellent and I had my new glasses in 8 days after trying several other stores. Thank you Hargis **

I have been to the Walmart Vision Center in Cottonwood, AZ three or four times in the last couple of months trying to get my new glasses to fit right. They are all wonderful over there, but the person who really caught my attention today was Christine. Christine not only helped me find the perfect pair of frames that fit, she also told me if I wanted to go online and write a review for her manager, Saba, that would be great. How nice that she wasn't even thinking about what a fantastic job she did, dealing with an impatient customer like myself today, but that she wanted me to have a good impression of her supervisor. If only all employees thought like that many problems in the workforce would be solved.

I go to the I doctor for my I eye exam yesterday afternoon. When I went pick my glasses they refused my health insurance so I go to Walmart in Asheboro. Got my glasses there. Thank you Walmart Vision Center.

I would never purchase eye glasses from Walmart again. I purchased my glasses and had progressive dark lenses and scratch resistance applied to them. I have not had them a year and they are cloudy. First called them and was told this normal with what I had added to my glasses. So I stopped in Chambersburg Walmart to discuss this with them. I mean you sold me things and then say it’s normal. Now in person they tell me the warranty is only 60 days so if you want the lenses replaced you will have to buy them. I thought Walmart would do better than that so I will never purchase glasses there again!

I had an unpleasant experience with Walmart Vision in Cedar Park, TX. I paid $416 for frames and progressive lenses, with my VSP insurance only covering $100. This left me with an out-of-pocket expense of $316. I paid $205.40 the day I placed the order and got a bill in the mail for $96.50, 11 months later. All the charges were not disclosed to me at the time I got my glasses. If I knew that insurance would not cover the anti-reflective coating charges and the high index lens charge, I would not have purchased my glasses from Walmart.

So disorganized and noncaring. I ordered a pair of glasses. After a week, I called and told they were mistakenly sent by the lab to the wrong store. Delay. Then I called again and was told they were lost. Further delay. Had to start over and reorder. Even more delay. I was not offered or given a partial refund or discount. Employees there consistently just sitting around doing nothing. More interested in talking to each other than helping customers. Talking to a manager only generated an insincere apology. What a poorly run business.

Walmart optical center in Ocala (Paddock Walmart) conned me into believing that my prescription lenses are too strong for tinting and the only option is to get the more expensive transition film, eighty dollars more. At that time I believed her, the woman was around my age 55+. It was a coordinated two person attack team, the second person looked at the screen and agreed. I left with a $300 glasses, Came home, checked the computer, asked my usual optician, Tinting is just a dye used to dye fabric, you can buy anywhere.

I got an exam and bought some of their "better" frames. All was good. One of the arms on the frame broke after only one week. Not an exaggeration. Took them back to get them fixed and was basically told sorry about your luck. I WILL NEVER USE WALMART VISION CENTER AGAIN!! I will also not shop there again.

Took my scratched lenses back to get replaced under warranty and was told they only cover lens brakes and real deep scratches not scratches that might effect my vision in the lenses.. 50 years of wearing glasses and never had someone say those scratches aren't good enough for warranty coverage! Go to someplace that honors their warranty.

This was the first time I came to Walmart for glasses because I needed to save money and they had attractive styles so I gave it a shot. I ended up getting one pair of transitional and another pair of sunglasses. The visit with the optometrist was fine, nothing to report there. I got my glasses and things seemed OK and then picked them up but as soon as I put them on, it seemed like they weren’t correct, like I had to position them, oddly on my face to see properly. And then the arms started bowing out to where they wouldn’t stay on my head. And I just got these in July 2024 mind you. And now the lenses are popping out and they don’t get nearly as clean as any of the other glasses I’ve gotten in the past from other more reliable stores.

A few months I went to Walmart Waynesboro, Pa and talked to the manager and she was nice and sweet! I told her about the nightmare I had at another place! She told me that if I had any questions or concerns I can come to her and she will help! Nov 12, 2024, I went back to talk to her! She wasn’t rude but unprofessional and made me feel so small! She answered 2 questions and passed me off to another employer! Don’t tell someone that you will help them in the future and when that time comes don’t blow them off! I understand a lot of people come in and out so how many others you said that to and blew them off! You could have taken 10 minutes to talk to me!! I wonder why company and robots are replacing humans! No social interaction!

Came in on a sunday to get my glasses fixed or get a new pair. Was told it was not possible because they need my prescription which is understandable. The workers stated that I see the eye doctor for an exam and get tested. He states they'll be in on monday so I can come in that day and get it all sorted. Arrive monday to seeing both workers on their personal phones. Ask about a eye exam or if one could be done since I recognized the guy, and to my knowledge it's not possible? I need to book in advance even though the guy who talked to me who is right there in front of me denies all acts of speaking with me. Saying we made no arrangement. Ok no problem. Well since no one is in the store and they're busy on their personal phones I guess we could do one now right? Wrong. I have to book days in advance making me miss out of my associate discount day of 20%. Worst people I've ever spoken with. GO TO ANYWHERE ELSE.

Walmart Vision Center Kinzel Way Knoxville Tennessee, have never felt betrayed & taken advantage of by a Vision dealer like the crew that runs this operation. Unscrupulous & very adept of taking advantage of Senior Citizens. Beware of doing business with this Vision center.

When purchasing my glasses from Walmart Optical I opted to pay extra to get the added protection of scratch-resistant lenses. Well this is the second time in about a year I have had to go in because my lenses are terribly scratched. I have purchased the recommended cleaner and clothes and they still are getting scratches. It hasn't been 5 months since they replaced the last lenses and still more scratches. At this point, I will be seeking another optical vendor to do business with because Walmart's quality is not what it should be. People spend hundreds of dollars a year for glasses and paying extra for a protection that you aren't getting is ridiculous.

Walmart Vision Center needs to do something about their glasses return policy if they are going to wait months to bill people they say they have undercharged. According to store, it is very common for people to receive bills up to 12 months after purchase. I paid the $25 bill they sent 4 months after my husband got his, but this $171 bill 6 months after purchase of mine is ridiculous. I would NEVER have paid the total price that would make for a pair of glasses.

I am very satisfied with my new eyeglasses. Miss ** (optician) was very professional, polite and courteous, I really appreciate the wonderful service she provided me. I got my eyeglasses at Walmart Vision Center store #00452 located at 2800 W. Nolana In Mcallen Tx.

I paid for a Warranty on my glasses. I had the lenses replaced because they were scratched. The staff did not put them back together right and they fell apart when I got home. They now want to charge me to put them together correctly. It seems they just want to give me a hard time for having them honour the warranty I paid for.

I purchased glasses August of 2023. I went to put them on and the arm broke off. I took them back to the Vision center, was told they are no longer under warranty. I paid extra for an extended warranty. Said it was only for 12 months. I was told that the extra monies that I paid was for an extended warranty. I am without glasses and will never deal with this vision center again. Very disappointed. Glasses are not cheap. It is located in Bessemer AL.

I went to the Hatfield location, the staff was great, the experience great. The downside: My doctor only works Mondays. She told me we might need to lower the new prescription which it turns out is the case. I called over to the Vision Center a couple days later and explained the situation. The staff cannot call the doctor outside of work hours and she is not working for two weeks because of a holiday, I would need to schedule an appointment with another doctor. I do have a car. I decided to fill the prescription anyway but after much work and being placed on hold for a total of 23 minutes- the staff member tells me she cannot take payment for contacts over the phone. No one told me this, again I cannot drive myself over there.

I will not being using this vision center. I showed up 5 minutes before closing and she said that she would be leaving at 6:00 and said she wouldn’t do an order. If I could give them 0 stars I would. 10/12/24

The worst experience I ever had. This location is in a desperate need of a new manager. Lora ** is incompetent and aggressive. She had no interest in helping us, because she was busy shopping and ordering pizza on her computer. I don’t think people like that should be able to work in our society, especially as a manager. The only star is for Helena the specialist who was great and respectful.

My granddaughter has had a contact prescription in this Walmart at least 1-2 years. Her exam was done at another eye center, but we used Walmart to fill them. I went to the Vision Center this morning on my way to a dentist appointment thinking I’d easily pick them up for her, as she was out. I stopped in spoke with Kristi, who pulled up her file in the computer. She starts to fill them and says wow her prescription is showing good until 2025. Hmm, I bet they mixed up her refills with her glasses prescription. I, personally have no idea. She looks over to her co-worker, Darla, who was previously employed at the eye center where the she had her exam, and asks her if Dr ** would fill a contact prescription for 2 years.

We were visiting Rockport, Tx when my glasses were bent pretty severely then a lens fell out. Thank goodness it didn’t break. We went to the Walmart (store 00440) to see if the technicians at the Vision Center could help. They not only straightened the frames to perfection, fixed and retightened the lens, with no questions asked. They were so polite and courteous. Thank you to Jeanette and to Velina for representing true quality customer service. We appreciate people like you.

I recently purchased eyeglasses at Wal-Mart Vision Center in Desoto. Andrea assisted me with my purchase. She was very kind and helpful. She displayed patience and professionalism throughout the process. Because of her, I will definitely return for future purchases. Thanks again for your help!

I visited Wal-Mart Vision Center in South Fl Avenue on Thursday 09/26/2024. I received the best care from start to finish. I can say a million times that the Dr was so caring and understanding. He told me every test he was doing plus he explained everything in detail. I highly recommend anyone visit this center and I guarantee you will be satisfied. Thumbs up to the two ladies who work there too..VERY SATISFIED CUSTOMER!!

Charles **

My name is Maribel **, I am furious, I made some glasses at Walmart located at 1850 SW Gatlin Blvd Port Saint Lucie, FL 34953, when I sent the glasses to be made I wanted to make sure that the insurance would cover them since my prescription is expensive, for this reason I told the girl who helped me that before making the glasses she should make sure that the insurance would cover them, according to her everything was done immediately, they gave me the estimate I paid what was supposed to be my responsibility, a month later the glasses were damaged and they replaced them but a few days later I get a bill from them that I had to pay because the insurance had not covered it,

I just picked up my eyeglasses today that has a prism in the left eye, My right eye was crystal clear but the left eye was blurry. Vision not good. When I said something about it they told me that they couldn't do nothing about it for at least 2 weeks after I have worn them for a while. I'm a commercial truck driver. This is not good. When I first took my eye exam they had both my eyes crystal clear but upon picking up the glasses that was not the case and I asked them is it store policy for them to do that and she said yes. I'm very disappointed but I'll wait and see and be patient.

I bought a pair of glasses from Walmart Optical. I paid extra for scratch resistant Polycarbonate lenses. This is a coating that they put on the lens. 5 months after I purchased the glasses, the coating wore off and the glasses are all scratched. I am a salesman, I don't beat up my glasses. This was normal wear and tear. I went back to the store and they told me there's nothing they can do for me because I didn't take the extended warranty and that the only thing they could do is charge me two hundred dollars for new lenses. This scratch resistance lens should last more than 5 months. I believe it is a defective product and should be covered. I can't recommend this optical store to anyone. Up until this point I've loved the glasses. Now I can't use them!!

I'm a long time Vision Center customer. I recently took back a pair of glasses I purchased that had a blurry spot making driving, reading, etc. challenging. When I went in to use the warranty, I was told the warranty went from 1 year to 60 days. That would have been something that would have been valuable information that should have been shared with me. I was narrowly over the 60-day limit and told they could not help me. I was asked if I had purchased the supplementary insurance. When I purchased the glasses, I was not told about the insurance. The insurance was very inexpensive. The service I got at the Vison Center was great, but through no fault of my own I feel very let down. Walmart actually at one time had amazing customer service, not so much anymore. Maybe had Walmart had better qualified people, I would have had insurance.

If you're ordering contacts, don't buy them thru Wal-Mart! Their turnaround time is awful! Even paying for expedited shipping it takes a couple of weeks for them to verify the prescription (even though I just ordered a month ago, it's been almost a week & the verification for the script is still pending). The first order was evidently on back order but I wasn't notified of the status when ordering. Furthermore, they don't like helping you in a store that your doctor doesn't come to (even with just ordering contacts or glasses they won't help you so it defeats the purpose of having easy access to a franchise).

Walmart optical in Delmont, PA needs to be re trained. Why would a 2:30 eye appointment take so long if I came in at 2pm to pick out my frames and fill out paperwork. Yes I know everyone came back from lunch at 2 15. So why did it take you so long to enter info into the computer. Pre testing started at 2 45 and the eye exam started at 2 55. Never got out of there until 4pm. Looked like you people need to get organized. Your district manager needs to re train you all to learn how to multi task. Never got a receipt because I'm paying the balance when picked up

BEWARE! BEWARE OF WALMART VISION. HIDDEN ADDITIONAL FEES NOT DISCLOSED AT TIME OF PURCHASE! I purchased a pair of glasses through the Walmart vision center using my Aetna vision plan. I left the store and get a bill for $88.60, a month later. I called Aetna vision and was informed that I was being charged for a second pair frames. I informed them I only purchased one pair. I called Walmart customer support line and was informed that it was an additional charge for the frames I chose. I informed the representative that I was not told that these frames were at an additional cost! Walmart definitely knows how to use deceptive practices to get your money!

Bad customer service at Walmart Vision Center in Branford. They don’t treat you well, they don’t understand well what actually you really need. Don’t walk in and feel that you are disturbing their free time and you are not welcome there to disturb them having enjoying not working.

For years I have been getting glasses from Walmart with positive results. The last time I tried, I made an appointment with the optometrist on site. When I got there I was told they no longer accepted my insurance. I had to go somewhere else to obtain a prescription. I made another trip back only to find they will no longer fill prescriptions with a prism factor above 3. I know I'm not the only person who needs a prism. Why would they do that? I then asked if I could get my lenses put into a new frame, I was told it was against the law. Again, I have done it there before when my frames had broken. Is this happening everywhere?

Please pay the extra for a good eye doctor and a place that has your back. Paid the doctor’s fee and wasted my time taking my granddaughter to have her eyes checked. I ordered her two pairs of glasses online and that takes weeks to process. By the time this is all done, we go back to Walmart because the glasses were too strong. The doctor admitted she wrote it too strong and charged me another doctor’s fee and now I get to buy the glasses again. In the long run I would have saved time and money going to a more reputable place. I will never step foot in a Walmart optical office again.

For the 2nd time in 3 years I visited Walmart Vision Center in Millville Nj Walmart. I can only say the employee I dealt with was very friendly, knowledgeable and kind. That the the fact that walmart's glasses are made of real glass will have me returning for replacement glasses forever.

For new glasses I shopped 3 local places. Of course I fell in love with the $800 pair of designer ones at a competitor. However for being new I wasn't ready to bite that bullet. I got 3 pairs at Walmart for $400. I love them! They all came with cases and there's enough selection for everyone to find a pair that suits their desires. Also if I accidentally break them it's not expensive to replace. Took just under 2 weeks to receive.

These people saved the day! My husband's rimless glasses broke while we are traveling on vacation. Would not be here long enough to order new glasses and they found a frame and were able to put his original lens in a new frame for $39! Wonderful people, amazing service!

By it being my first time needing glasses, my experience was great!! I thoroughly enjoyed my time with the customer care team! I will return if needed for my eye care needs.. Also Dr. ** was very nice!!

In less than two years, the glasses looked as though the finish was cloudy and were so bad I went back to a ten-year-old pair. In November 2022, I received my first pair. Only using Dawn dish detergent to clean them as recommended, by June 2023 the surface was cloudy as if looking through a glass bottle washed up on the beach. The store manager said it appeared the coating was properly applied. Luckily, I had purchased a warranty and they made me another paid.

I have purchased eyeglasses from Walmart for probably over 25 years. I recently had a bad fall in which I damaged one lens badly. When I took them in the girl told me the warranty was no longer good because it was over one year. Then she called another clerk over to us. They decided that the warranty was up but Nikon would replace the one lens anyway. I thought it was something special that Nikon did. After waiting a little over 4 weeks I called to see if my glasses were ready. No one really knew where they were. I called a couple of times, still no glasses.

Referring to the prescription eyeglasses I have purchased from the Walmart-brand Calvin Klein just over a year ago. I have rarely used it because it has a kind of foggy appearance looks like grease appeared all of a sudden. Tried to clean it with the eyeglass cleaner and the wipes, but it won't go. Not sure if I can get it rectified because it's out of the 1 year warranty period. I am very disappointed with the purchase, wouldn't get my glasses from walmart in the future. I am now using the glasses I have purchased from Target 3 years ago.

The Walmart Vision Center in Jasper, IN is terrible. Dr. ** actually would NOT release my son's prescription to two contact vendors. He had gotten glasses and exam there. Unprofessional and disrespectful by this place from the get go. Hard to get in and just awful customer service. Typical corporation that focuses on dollars and treats you like a pawn. I would not go to any Walmart Vision Center if treated like this. Terrible experience.

My husband and I recently decided it was time to visit the eye doctor, with a small budget and not knowing much about eye exams or glasses. I made calls to several Eye doctors in my area in search of the lowest price. Wal-Mart Vision Center prices beat out all of them by at least a hundred dollars or more for a consult and eye exam. I am deeply impressed with the staff at the Columbus, MS location. They are all very professional and have great energy so the whole atmosphere is comfortable and pleasing. I really appreciate Mrs. ** for taking the time to make sure I was getting exactly what I wanted in my first pair of eyeglasses. Wal-Mart vision center is lucky to have you as an employee Mrs. **. You Rock!

I just wanted to say thank you for great experience and low prices on glasses and contacts. Anna Is very professional and knows all the ins and outs when it comes to insurance, she is very prompt when getting back to you. Anna always takes good care of me and my family. Go to Kilgore Eye Care and ask for Anna.

I paid $450.00 on Glasses. They are plastic all the way around. The Glass is plastic. They fog up. They're just horrible. You think for 450 Dollars the glass would be glass not plastic and of course I had to pay In full before I received them.

I’ve been coming here since 2021 and the staff are always very knowledgeable, caring and helpful. Anytime I need my glasses adjusted, a nose piece or just stopped to say hi, I am welcomed with a big smile (except for Carmen, she’s always wearing a mask:)). Stop by and say HI, tell them that Jim went ya!

I went to get new glasses. There was a nice variety of frames to choose from in many price ranges. Dee was the tech who waited on me and was very helpful. Glasses came in 1 week later and I am very satisfied with them.

I was referred by my child’s Dr. I was treated like dirt. Tina hung up mid conversation because I didn’t have insurance id number. I called back right away with needed information to book. An older deep voiced lady answered. I asked a question about insurance. She said “you should know it’s not my insurance, it’s yours.” I then told her I would like to make a complaint. She put me on hold for 15 mins. I hung up and called back. She then proceeded to say the manager (Tina) didn’t have a last name. I asked who the manager's boss was. She continued to say, "It’s just Tina after for her name" several times.

The service person by the name Shauna at Winslow Walmart in Arizona was very nice, helpful, and knowledgeable. She help me with everything I need and answered all my questions. All in all very good service.

Optician Gisselle ** at the WalMart Vision Center on Franklin in Waco, TX is the ultimate. I just came in for a pair of nose pads. $2.98. You would’ve thought I’d bought the store. She installed them for me, cleaned them up some and fit them back so they don’t slide down my face. I also looked at some of the available frames. I like the styles and some of the prices starting so low. I will shop here for my next pair. Excellent experience Gisselle.

David assisted me & guided me in the right direction to best suit my needs. He is A+. He didn’t try to simply up-sale me. He was extremely helpful & displayed a genuine interest in assisting me with my specific needs. In addition, he was extremely informed and very kind!

I brought a broken pair of glasses into Walmart Vision Center (store #1500) in Watertown, SD. last week, hoping to get new frames for them. Kim went above and beyond usual customer service for me! The original frames were discontinued, so she helped me find a pair that would fit the lenses, which was time consuming. Through all of this, she was gracious and accommodating. I’m happy with my new glasses, and will refer others to that store, as long as Kim is there. Thanks Kim!!

I am basing this review on several visits! All the staff I've ever encountered were always friendly. They have top notch service and excellent eyewear as well as a quick turnaround. The prices are quite unbelievably affordable especially in this economy. I made the mistake of going to the big chain that starts with a Lens and ends with a crafters thinking I was getting "better" eyewear. All I got was ripped off! I'll never make that mistake again. For what I spent at LC I could have gotten 2 pair at Walmart! My LC experience was abysmal but my Walmart experiences will have me getting my eyewear from them for years to come.

I visited the Wal-Mart Vision Center in Kennett Square PA and was treated with courtesy, attended to quickly and was extremely satisfied with my exam, the doctor and the team member (Jonathan) who took excellent care of me.

The absolute worst experience I've ever had. I spent $155 for an eye exam and never got a prescription written down. I've called multiple times. They're still not writing down a prescription so I can at least order my contacts so I've been blind in the process. I'm a mother of two and I work and they have no concern over that and just tell me that the next appointment is months out. Again took my money but I didn't receive the full service. I will be suing them in a civil lawsuit. Today. They messed with the wrong girl. There is a lady Pam there that is beyond rude and kept trying to schedule me further and further out. This whole place is out of control and now they're taking people's money? I'll see them in court. I loved to hear their answers.

I came to Walmart because they have a better selection of glasses than my optician's office and they couldn't get my glasses right, always nauseous when putting on my glasses. The exam at Walmart was too quick for my liking, but oh well. The lady helping me with my new glasses was fantastic, was able to pick frames that look good on me. Only took a week for my new ones to come in and they got the prescription right... no nausea!!! Will definitely go back. St. Jacob's, Ontario Canada

Opticians were very knowledgeable, and friendly. I was shown many different frames and was suggested I pick the ones I bought. I like the new remodeled area as it is bright and modern looking. I will definitely recommend Walmart optical.

I had an eye exam and got new bifocals. I paid my copay and everything seemed fine. A month later I received a $20 check as a refund for overpayment and now 8 months later I received a bill for $50 for underpayment. I have no idea what is going on but this just doesn't seem clear.

My visit was done in a short time. The doctor did a great job. Walmart staff help me with every need and my glasses was done in just a few days. 5 stars, Thank you. I wish more places were as fast and affordable as Walmart. Families can't afford high prices in this day and time.

On May 26th I accompanied my elderly relative (83) to the Optical Department at the Walmart branch at 3738 Battleground Ave in Greensboro, NC. The purpose of the visit was to pick up new glasses ordered earlier in the week. Unfortunately, what should have been a straightforward and pleasant experience turned out to be quite disheartening due to the insulting and condescending behavior displayed by the optician.

Been back a few times, still can't get my prescription correct. Not being taken seriously by the manager or district manager. The district manager wasn't even empathic and didn't apologize once. I'm out 400 dollars now, which came out of my own pocket. I don't have insurance. I just want my money back that I work hard for and go somewhere else. This isn't just 40 dollars, it's 400 dollars. I've been trying to resolve this for months. This is ridiculous. I would never go back there. Sometimes we have to make exceptions, I work in retail and wanting someone to walk away happy is better than walking away unhappy.

From the first phone conversation with Renee, to arriving and being treated like a great customer. It was an awesome experience Dr. ** was so patient with me and knowledgeable as well. Thank you very much for the prescription.

I ordered sunglasses the first part of April. When they came in the prisms were done backwards. They were sent back, they came back one side was right the other side was wrong. They were sent back again then you could see light around where the lens was at. They were sent back again. I called again and they told me that it would be about another 5 days. It is now March 18th and I still do not have any glasses. I have never gotten a phone call from anybody telling me any of this. I have had to call them at least once a week. Every time I call they laugh. Today if they are not in I am going to get my money back. Hopefully, I won't get harassed about getting my money back. I've never seen such bad customer service in my whole life.

Walmart Vision Center in Murrieta is excellent for glasses and lenses. Staff were very helpful at ordering new lenses for my new prescription then installing them when they arrived. Excellent staff made it easy to do and understand the options.

I overpaid my copay by 80 dollar in Wallingford Vision Center inside the Wallingford CT Walmart..They won't return it after numerous requests. It was clearly their fault. They acknowledged that. Horrible.

Earl was professional and personable helping me choose the perfect glasses. He made my experience quick and easy. I’d definitely recommend Walmart Optical. The cost was not astronomical but affordable. I’ll be back for my next yearly e

I was looking for contacts because I needed a new prescription. Also needed some glasses but have to have a glasses prescription as well.. I was just gonna renew my contacts online but I was reading online they give you a box of contacts with your initial charge… But short story short spent $300 more than I should have and I was like, "Well okay… At least I can go to Walmart and buy contacts." I walk into Walmart to go buy some. They don’t have any in stock and was like, "Oh okay" and then they said they would mail them so I gave them my address which is a P.O. Box because our towns don’t have mailboxes or technically street addresses for due to the town size.. So I couldn’t get them mailed to me because I use a P.O. Box. It’s not my fault that’s where my mail goes…

Came in after Thanksgiving because my daughter had messed up her glasses and they were falling off her face. Robert took the time to adjust them and would not accept a tip. They also have a more extensive selection of frames than any eye Dr's office I have been to.

This is my daughter's first time getting glasses. I have never seen her so excited for glasses. Even though she wanted them that day. April was very understanding and helped her understand that she had to make her prescription lenses for her glasses so she can see better. April was very kind and loving to my girl and my daughter also gave her a big hug when we were checking out. Thank you so much April for helping with my girl.

This optometrist is engaging in illegal practices. He is giving you an abridged version of your prescription, which prevents you from purchasing eyeglasses or contacts from anywhere but his office. When you call and ask for your PD measurement, which is needed for eyeglasses but is missing, the rude receptionist says that he doesn't provide that information... it's withheld for his use only. He does the same for your contact lens prescription. He doesn't provide your diameter measurement. This renders the illegally written prescriptions useless. Without these two measurements, you cannot purchase eyeglasses nor contacts. This is a violation of FTC regulations.

I took my brother to the Walmart Vision Center on Elmsley Street in Greensboro, NC to pick up his glasses. We entered where you come in and schedule for appointments and were told to go to the other area to get what we came for. The young lady was pleasant and walked us to the other part of the vision center to see about the glasses.

I have bad vision and need to get high-index lenses. Because of which, I'm used to waiting two weeks to get glasses/sunglasses just to get them and have them be wrong, then, wait another 2 or 3 weeks to get the corrected lenses. The Wal-Mart Vision Center in Caldwell, ID did the impossible. After having a bad experience at Eyemart Express, I went to Wal-Mart Vision, ordered my sunglasses, and got them in less than a week - 100% correct. 10 days later after Eyemart Express couldn't get my regular glasses correct, I went back to the same Wal-Mart Vision and ordered glasses (still received the 35% off), a week later, they arrived and were also 100% correct. The same lady helped me out both times.

The staff at the Lynn, MA location are amazing! They are friendly, helpful and knowledgeable. I have been buying glasses for my children there for a few years now. The staff always get me the best savings and have repaired more than one pair of glasses for free. The selection is good, they may not have all the designer glasses you find in other places, but the quality of the glasses I have purchased has been excellent. The Ophthalmologist is new this year and she was very patient with my children. I definitely recommend this Walmart Vision Center!

I made a 3:30PM appointment at Springfield, PA store. Am 70 yr old, can not walk without aids, had 10 back surgeries. Dr advised trying contacts as I can’t hold my neck up. My husband took off work early to drive me. We arrived at the store and I used a shopping cart to push to Optical Center. When we arrived no one was there. We looked at frames for several minutes - well over 5 minutes. I said to my husband, "Do we ring a bell?"

Brought my frames in to get new lenses. It took over an hour to place the order. A week later they called and said they were ready to pick up. When I got there they were made wrong and had to be redone. After 45 minutes they determined they didn’t place the order right. After another week the new lenses came in and another 45 minutes of waiting but they were made with the right correction. After I got home and looked at them with my readers I noticed the lenses didn’t fit the frames in the corners so I took them back and another 45 minutes later they agreed but I decided to cut my loses and told them I wanted a refund and go somewhere else.

I ordered a pair of glasses, cost me over $500, didn't even have them a year and my lenses started to discolor, so they told me, "We don't sell them anymore." They did order me a new pair, picked them up on a Saturday, and the girl didn't even know how to adjust them. They just rush you away. Can't someone in the department take time with you and get your glasses sitting right on your face. I will never buy glasses there again.

I have bought frames and lenses from this location off and on for many years - for myself and my children. I brought in a pair of frames purchased elsewhere for lenses to be inserted. The person who initially waited on me was fine; she was friendly, professional, and courteous. However, when I went to pick up the glasses, the manager/owner (a woman of German descent) was very rude. I unfortunately was waited on by her instead of the other woman, and she told me that because I did not purchase the frames at Walmart, she could not fit the glasses to my face. I know that the other woman would have done it because she told me that she would customize them for me when I picked them up. I wear progressive lenses and had spent over 400.00 in that store! I was livid. I have not been back since.

I had a great experience at this Wal-Mart and the doctor is amazing! I would recommend coming here. The doctor and staff made me feel very comfortable and they helped me with picking out glasses as well.

I went in one day to pick some glasses from WalMart. They have a good selection and good prices. I found some frames I really liked and ordered some, they came in less than a week but when I received them, one eye was blurry. So now I have to wait another week for them to fix it. They had one job, a simple task and they messed it up. I won’t be coming here again considering they can’t follow simple tasks.

I love the frames! But I couldn’t see so I took the glasses to my eye doctor to find out they were not made right. They cut off the bifocals so these $500.00 glasses were worthless to me! So I had to get a full refund! I will never use Walmart optical again! These people are suppose to be professional! I very disappointed!

I went to get a contact lens exam and on my way out asked the eyewear person if they could do me a favor and adjust my glasses since they were loose! She took a while to come back and handed my glasses to me to try on. Both lenses were damaged and apparently burned and had a stress fracture from her putting too much pressure on the sides. I was devastated and when I told her she said “I didn’t do anything to your glasses”. Well after back and forth for 10 minutes I left to get my composure. I returned to ask for a manager.

I bought some prescription glasses from Walmart in Naples FL. They were ready in a week. Great. I went to pick them up on a Saturday. They wouldn't give them to me because the optician or someone didn't feel like coming into work that day. I dropped by this morning at 9:05am and they were closed despite the fact that they advertise opening at 9:00. I got someone on the phone at 9:30 to get a time for picking them up. Again, the optician didn't feel like coming to work today. I need to call tomorrow to get a refund because the guy on the phone didn't know how to do it. This place is a complete waste of your time.

The wife and I purchased new glasses. Neither of us can use glasses. She has had hers redone three times and is using her old glasses. I went back three times because I can only see in the bottom 1/4" of lens. I have to lift my head up and point my eyes down. This hurts one neck after awhile. I am using A dollar pair of glasses. They keep telling me nothing is wrong with glasses.

It was eventually resolved but was also a massive headache. It was more of the external department than the vision center itself.

Got my glasses with lenses from Walmart Vision Center in Harbour Landing Regina, SK. Although it is an option to decline the product after paying in full the total before receiving the my glasses everything was said and done to prevent me from making that decision including possibly not receiving a full refund. I very much regret not taking the opportunity and risk of a partial refund. At 54 yrs old and wearing glasses since I was 6 years of age, these are by far the worst glasses I have ever paid for. I voiced my concern at that time that either the wrong prescription was sent to manufacturer to have my lenses made or they were made wrong. I have a difficult and strong prescription, but I wake up every day not looking forward to the frequent headaches I have with these lenses.

Shortly after getting my new glasses from Walmart vision center in Richmond Missouri I noticed blurring of vision in my left eye. On my next trip I stopped by and asked the attendant if they'd check to make sure my prescription had been filled correctly. She told me they were too busy with customers and I would have to come back. There was no one in the place. I wanted to use wifi and she permitted me to sit while doing so. 5 minutes go by and someone comes out of the eye Dr. exam room. I asked her could he check my glasses against the prescription. She stated he had customers with appointments and I would have to come back some other time.

I ordered and paid for my glasses on Sept 3rd. Today is Sept 20th. They are still in shipping status. Delayed. No expected date of arrival. Unacceptable. First and last time using Walmart Vision Center.

Walmart Vision Center in Mechanicsburg PA has a really helpful and friendly person by the name of Lisa **. She compared the insurance that my husband and I have and made sure we got the best deal. She took her time, didn't rush us, and she wore her mask!

I tried to schedule a contact exam. The lady who answered wouldn't let me scheduled. I asked why, she claimed a bad situation happened I supposedly did, I DIDN'T do what she claimed happened. When I tried to explain that it never happen. Midsentence she hung up the phone and when I tried calling back they wouldn't answer my call. I am brown skin person which I think is the reason why they made up the lie so I won't go there anymore! Which is fine, I'll take my services elsewhere but to have those racist lying rude ** ladies work there is a bad look. They don't deserve 1 star but whatever. This in Casper Wyoming Walmart Vision Center 2nd st. The other vision center is waay better.

The website was easy to use so that I could get all the important information to make the best decisions on eyewear for me and my family. Obviously, everything can’t be done online but I’m glad it is streamlined so I didn’t have to make multiple trips.

Purchased glasses in Quinlan, Tx in Feb. With recommended cleaning procedure the lenses were too scratched to be useful after six weeks. Had to buy replacement. Same story. The stars are for staff not product.

I have bought glasses from Walmart optical for the last 20 years? They have a wide variety of frames, the quality and price is awesome. I was a school nurse and would recommend Walmart vision center to parents who wanted a quality and affordable eye wear for their child.

I brought in a prescription from my eye doctor I see annually for possible diabetes complications. Last visit I was told my prescription had not changed since the year before. I ordered glasses from Walmart based on that prescription. I cannot wear the glasses as things are blurry. I went back to check accuracy of the lenses, and was told I probably have other problems like cataracts or other related causes, but yet my old glasses were just fine. Also I can see out of the left side of the lenses, so why not all of the lens. I have an appointment with my eye doctor this week. so I will know more. Walmart employees were telling me that I surely had a personal problem causing their glasses to be blurry, but not anything they could have done wrong, instead to advising me to go back to my doctor to check my vision and their glasses. We'll see.

We got a pair of prescription eye glasses in 01/21/21, those glasses came with warranty & we paid extra for insurance against damage, they broke about 20 days ago. We went to get them fixed or replaced,. We were told they (Walmart) doesn't carry the product anymore, every one in the eye center acted like they wanted us to just leave, without solving the issue, we called the manager, he said the same, I called corporate right away, needles to say it took 18 days for Walmart to replace said glasses and the employees were Soo angry at us for calling corporate, they did not adjusted the frame & they left finger smudges on the lens, horrible service, I was put on hold last night at 6 pm when he wanted to tell corporate of it's people skills.

Walmart Sanford, FL Vision Center does have cheap eyeglass frames for $9 for those who need that. I bought the $54 frames with no professional expertise to assist. The help knew no more about frames than I did. The Optician did not impress me as knowing what she was doing. When I received the glasses the cut was wrong and had to be sent back. Receiving them a second time they felt awkward at first and thought I just needed to get used to them. They turned out to be very painful, bad prescription, bad cut bad frames. I have to start over get my eyes examined again someplace else and get glasses someplace else. $366 thrown away.

The staff want manipulated, the frames are low quality. The prescription was not the correct grade and I had to come back to fix. But the staff insisted I was wrong. Late they realized I was right without any excuse.

I went to Walmart Vision Center in Fitzgerald Georgia a couple of months back to get my exam and glasses. It took me 3 times to get my glasses right then 3 weeks ago I carried them back because the lenses were scratched so bad I couldn't see out of them. The lady told me they were out of warranty. I said, "Ok. I will pay for them out of pocket." We discussed polycarbon lenses. She said she would take care of it so after 3 weeks with no call from them I made several call to them. They said my glasses were ready.

I had an eye exam a while back, and the center gave me 2 prescription cards with 2 different prescription informations on it. It was on the same day, by the same O.D.s signature. I called to find out which prescription which prescription information was valid. The receptionist told me the O.D. was now deceased, and they no longer had my information on file bc it expired. I still dont know which prescription card is valid.

It’s difficult to find affordable, quality and beautiful glasses. But now since 8 years I buy mine and I have all I need. The service is very good and they’re very efficient. I was hesitant but I don't regret my experience.

Delivery is timely. When wrong prescription was delivered I received an immediate refund. They do not offer enough frame choices. Their prices and discounts are very good. I would order from them again.

They get the job done. Nothing special about them but I needed a pair quickly and they were very affordable! I use them as my spares now, so I am fortunate to have a reliable pair for that. I would use them again as they were quick and cheap!

Bought top of the line glasses, about $650.00. Two attendants. Due to Covid, they are behind rope barrier. You have to wave & call out to get them to come up to barrier, then although no one is in their lobby, make an appointment & return for service. Was first told that glasses would be in Feb 4th. A two week wait. Called to make appointment for 4th & was told glasses did not pass inspection, would be in 13th. They called back couple of days later and they were in on the 7th.

I was very satisfied with my first visit to the Walmart Vision Center. The staff was very friendly and Tanya was great during the check in and check out process. They had great COVID safety and health measures in place. Dr. ** was excellent during my exam. He took his time, communicated during the exam and followed up on questions I had regarding my contacts. Highly recommend Walmart Vision and Dr. **.

The two associates complained because I was trying on the glasses and they would have to sanitize them. I was their only customer. They were doing nothing. They made me feel like I was annoying them.

I went to pick up my glasses & I tried them & they did not work for me. Brought them back & pick out some others with just single vision still too strong. I brought them back again tell them they were still too strong & now told it's too late to do anything. I now have glasses I spent over $200 for & can’t use them. I will not use Walmart vision again!! I’m not satisfied at all with the way they handle the whole situation. I will not be back & they want to charge me to come back in to see the doctor & that’s not right.

My son left Vision Center years ago because they rarely got his contacts when they said they would have them. Sometimes he would have to wait 3 weeks for them and they were always very rude to him. I stayed because it is close to my house and they had my file as I had been going there since 2013. Well today I went to my scheduled appointment and was met with the rudest person. I was standing outside for 5 mins. as there was a rope so you couldn’t get in and no one was at the front desk.

I bought my eyeglasses October 2019. My lenses are so scratched it’s like looking through broken glass. I called Walmart Vision and of course my lenses aren’t covered! I clean them with their cleaner!!

I've had eye exams at Walmart Vision Center for almost 10 years. Purchased from WVC probably 8 years. Covid-19 protocols have made the process tedious but totally understandable for everyone's health and safety. From eye exam to finally picking up 2 pairs of glasses ($ 550.00 my frames) approx 2 months. Today I picked up my glasses at a counter, not seated and fitted for proper prescription alignment, or frame comfort for that matter. I was surprised and put out. I felt as though I was getting the best outcome from the technician's point of view. But this bothered me, so when I got home I called to make an appt for a "fitting". The very tech that just handed me my glasses was surprised that my visit did not include a proper fitting. When I told her she was the person who served me, she asked why I didn't say anything if I had issues with the pick-up?

People say "Walmart for glasses?" They have an optometrist on site that assesses you. They have many glasses in stock or can have them ready in a day. The prices beat anywhere else. They accept many insurances. So you get quality eyewear, a proper eye test, a good price, great service and you can see again!

I have went to Walmart Vision Centers all my life with no problems. Always had friendly service, easy exams and affordable rates. The last dr I went to gave me glasses and contacts I cannot see with. I tried taking them back and was told my eyes just needed time to adjust. She gave me bifocals which I have never had nor needed. I still cannot see out of my contacts or glasses and they give me massive headaches if I try. I live on disability and cannot afford to go elsewhere and get new ones and without one or the other I am legally blind. I had one pair of contacts left from my old prescription that I am currently wearing. I don't know what I'm going to do when I can no longer wear them. I am truly disappointed with the vision center this time. I've never had any problems before but this time they have seriously put me in a bind. I don't plan on ever going back.

Made an appointment for contacts, got a regular exam without knowing that I never got the contact exam (my first time), they rescheduled me for a contact exam and the doctor refused to give me the exam, said I didn’t need contacts.

One thing that all Walmart Vision Centers have in common is that the people who work there are mostly lazy, stupid, inattentive and unhelpful. I told them that if they call my insurance company for prior authorization for retinal imaging, my company would pay for it. But no, they knew better and refused to call. Later, my insurance company confirmed that yes, they would have paid for it if Walmart had called for prior authorization, but it was too late after the fact. So I paid $20 for nothing. Perhaps Walmart Vision Center makes more money this way, so maybe they're just crooks. This will be the LAST TIME I ever set foot in a Walmart Vision Center. Idiots.