Eyeglass World

When you go to Eyeglass World they say that you will get your exam money deducted from your glasses which they do. But if you look at the bill they add the exam cost right back on. So in reality they charge double for the exam and deduct half. So don't be fooled you will pay for the exam.

I made an appointment for 2:30 on Tuesday the 5th. I was told that I didn't have an appointment. You were having trouble with my insurance company. So they cancelled me. No one asked me if I wanted to proceed without insurance. Which I would have. This is your store on Gulf to Bay Blvd in Clearwater, Florida. You might want to train people for a change. I live in the area and will make sure others know of my experience.

They advertise same day service which is a lie. Every time I have gone there and friends and family have gone there and request same day eyeglass they say it's not going to be possible. I asked advised them that every time someone request same day they always have an excuse. They make you wait 2-3 days the least for your glasses. They do false advisement. Very annoying... Also the staff they have now are just plain RUDE. NO MANNERS... and unethical... Granted their eyeglasses are affordable. That's the only reason people keep going there. But service is terrible!

The eye Dr was very unfriendly, did not ask question or offer to tell me anything after the exam, I had to ask all of the questions, I was in/out in 10 minutes, she spent little time examining me and was in a hurry to get me out of there, beyond frustrated that they do not care enough about you to spend time on your exam, not to mention I found out later that the eye Dr. is NOT even a licensed optometrist in the United States!!!! When I finally received my glasses, they are wrong, I cannot see, I feel like I am looking through someone else's eyes. I took them back and they bent them so now they will not stay on, I bought the top of the line. I will go to social media to spread the word so people do not experience what I did. I called the 800 number and was asked to leave a message and have not heard back from anyone!!!

This was Eyeglass World second chance to see me glasses. The first experience was not that good; the associate seemed under educated and was somewhat apathetic to me as a customer. The only reason I stayed because the frames I wanted are hard to find and the price was reasonable for the lenses. My one pair lasted about a year and a half and the temples fell off, but my other pair has been good. I will be picking up my glasses this week and see how they work. I know you have to take a (hit) for some things if you get a lower price. It was received in store less than 10 days after order.

I went into Eyeglass World (Address: 545 E University Pkwy #100, Orem, UT 84097). To get my daughter (13) glasses. They said buy one get second pair free. The first pair was $159.00, the second $100.00. On their website it says kids (13 under) get free polycarbonate lenses. And the Protection Plan $25.00 (first pair only). We didn't need the eye exam. The total before tax should have Been $184.00 (for 2 pairs), but was told it would be $410.00. And they keep trying to sell me stuff that I didn't want. So I'm going somewhere else to get her glasses. Eyeglass World looks like a scam. Try somewhere else to get glasses.

Be very careful when you go into Eyeglassworld thinking that what you thought you saw advertised. All the other competitors who have these get two pairs for a low price include the eye exam. Eyeglassworld does not. You think you're getting a killer deal, but in fact, you are being taken for a fool. Now, I will admit, nowhere do they say 'eye exam included'. It's one of those things that in the industry is just taken for granted. Not so here.

Not only was I lied to when I called asking about the pricing of the exam (was told it was free) I came home with PINK EYE! Just my luck. Their "same day service" is a joke. I am literally blind as a bat without some sort of eye seeing lens. I lose it anxiety up the bottom so she said she would give me trial free contacts. Later found out what I thought my bill was - supposed to be a little under 150 ended up being 300!! And no receipt. The trial free contracts gave me a reaction then causing pink eye. What a freaking mess.

I bought a pair of glasses in 7/7/2014. After picking the cheap frames I was told that my prescription was not going to fit these frames, no logical reason was given. I could not find another pair I liked for that price ($68.00) so I had to step up to a $179.95 frame. After buying the anti-reflection coating, roll and polish edging, one year protection plan totaling $589.95.

$250 in insurance coverage for the glasses, not the exam and they would still have to charge me $150 for a pair of reading glasses. Not progressive lenses or anything fancy. Just reading glasses. I am shopping around for a better place.

About 5 weeks before moving from Florida to Washington state I went into Eyeglass World/Gulf Coast Optometry in Daytona Beach, FL. I had been here 2 years before. They charged me a large amount for the exam 2 years ago even though I had insurance that was supposed to cover most of it. The prescription was not great but that happens. This time, with the exact same insurance and the exact same exam, the charge was $120 less, and they again wanted me to try a pair of trial contacts which they didn't have in the store, which happened 2 years ago. They assured me it would take 5-7 business days. After 5-7 business days I called them and they said it could take 7-10 business days.

This is the worst place I have ever dealt with in ordering eyeglasses! First the optician broke my frame then when they gave me a new frame he scratched my lenses. They ordered new lenses and when those were put in, they scratched my lenses again! So now after the 3rd time of them ordering lenses, they ordered the wrong lenses and they were also scratched as well. So I told them to give me money back! THEY ARE HORRIBLE! I been wearing glasses all my life and I have never dealt with a place like this before! Horrible. Beware!

I needed to replicate my current eyeglasses (single vision for distance only) made in another state, for which I also have the original written prescription. I also had an identical frame already purchased in the past. I went to Eyeglass World in Waterford Lakes Shopping Center in Orlando, FL. They told me that my glasses were made of either plastic or polycarbonate and I ordered the polycarbonate lenses, for which I had to pay extra because my employer insurance UnitedHealthcare does not cover polycarbonate. The order number was **. When I picked up the glasses, I could see well, but the temples could not be closed because the lenses were really thick near the sides. I showed that my glasses could close well and were not cut so thick on the sides. The technician told me that I probably did not have polycarbonate lenses, but instead high-index (which he was unable to recognize in the first appointment).

I purchased two pair of glasses with anti-streak progressive lenses and I was concerned about the frames being too flimsy, so I asked the manager for more than a 30 days warranty. She wrote on a piece of paper, "1 year," but left out the lenses. I didn't worry about it because I never thought about lenses. Been wearing glasses for years and don't work outside, so it is normally years before lenses have any issues from unusual situations normally. And after one month the screw broke on a pair. Took them in and they fixed them.

I specifically take appointment so I don't have to wait. I took my appointment at 10:15 am and got there at 10:05 am. I am already a patient there for the past 3 years, so I don't have paperwork to do. At 10:15 am my time to go in, someone else goes in.... so I wait and don't say nothing. At 10:30 another person steal my spot, looks like a walk-in.. They totally denied it at the Eyeglass World. So at 10:45 I went to the desk and ask them what's going on.... "Oh you will be going in few minutes." No I'm not, I need to go to my next appointment already late.

I had an exam at this facility and ordered my glasses and sunglasses. I can see with the new ones. Can see better with my old glasses than the new ones. Went back for another exam. Was told they couldn't do any better. I walked out of that facility after paying $598.95 and can't even use the glasses. What a shame. Their reasoning had to be something wrong with my eyes. Maybe medicine. NOT!! I am so angry and would never recommend this company to anyone!

Hi, I cannot believe all the negative reviews for this chain. My wife and I have shopped at the Daytona Beach location for five years. We have never had a bad experience. We bought the insurance with our current sets of glasses. The puppy chewed them both up (same night). Eyeglass World replaced both pairs, gratis, no questions asked. They obviously stand behind their insurance product.

I'm used to every dimwit in the world trying to upsell everything, and run a stack of scams, so the experience here was not unusual, just depressing. 2 for 1 deals, yeah, usually a scam unless you're buying just bottom rate CR-39 lenses. Claiming polycarbonate is only $30 extra and anti-glare is only $25 extra, yeah, right, multiply that by 4. Remember, all extras are PER LENS. The tire store down the road pulls that same types of scam, but they're generally not considered to have any level of professionalism or ethics either. The eye exam was quick but a little slipshod. My eyes felt pretty fried for a few days after, but the prescription was dead on surprisingly enough. Frame selection was not exactly outstanding and seemed a bit on the lower quality side.

I was excited at first when I joined the Eyeglass World club for 99$ and received 3 years worth of eye exams. However, since then, I have had nothing but issues. I was told they keep most prescriptions on hand which they do not. Also when I called because I had lost my last contact of my right eye, I was told I must prepay before ordering and it would be anywhere from 2-14 days. Refused to give out a loaner pair to get me thru and also refused a cheaper brand unless I seen the Dr. Very dissatisfied because now I can not see and the representative was extremely rude and unhelpful. Will be taking my business elsewhere!!

Purchased 2 pairs of glasses 2 years ago for $165, that included eye exam & progressive lenses. Went today & price was $323. The lady told me the $78 advertised was only for the frames, not lenses. Who the hell advertises eye glasses without lenses. Their TV ad shows 2 pair of eyeglasses for $78 plus exam, not 2 pairs of frames, I am tempted to contact an attorney.

Assistant manager ** (asst manager, at Eye Glass World, 3819 Sahara, Las Vegas, NV) acknowledged that my eyeglasses have scratches though we paid almost all options they offered, including anti scratch, but she's so good on going around just to convince us the scratch was internal. We tried to show to her the same anti scratch eyeglasses we got from different co. used for more or less four years and really anti scratch. No scratches at all, but the one we got from Eyeglass World scratches started after six months from date of purchase. ** has no empathy to customer like us. Always has a way out reasoning just to convince us it's not covered by the options we paid.

They were so rude and very pricey. They changed the price around so many times, it was confusing. They offered a discount on another pair but were still expensive at over $200. I also ordered another pair of lenses which the associate never actually ordered. I had to call many times and had to return to the store 5 times for one pair of glasses. This was the biggest waste of time and I would not recommend anyone there. I wish I would have never gone there.

My daughter needed a pair of glasses at the Eyeglass World in Wesley chapel, Florida on hwy 52 and i75. We walked in, picked out the glasses she wanted -- already had a prescription -- then approached the customer service desk. There was a total of 2 people ahead of us...both needed to see the doctor. When it was our turn, I told the saleslady we already had a prescription and the glasses we wanted. She told us to take a seat at the table where they fit you and someone would be with us.

Had to take glasses back twice. Imperfections started appearing on lenses after a couple months, each time. Same happened several years back with them. Not really improved much. Also, no notification when glasses were ready.

DON'T go the Eyeglass World in Longview, TX. I ordered two pairs. One pair came in, they lost the other pair. The pair that came in was useless. The vision on the left was blurry. The optometrist who gave me the RX said the ONLY change was a small amount in the bifocal, so the astigmatism correction should NOT have been blurry. The optician marked up the lenses, had the RX checked, and could not figure out what was wrong. I left without glasses and called the Care Credit card and disputed the charge. They are going to reverse it. I am lucky that I decided NOT to leave with glasses. I am out a week's time and lost work due to eyestrain!

If I could put no stars I would. The worst experience I ever had. I spent almost $400.00 and these people have no respect for their customers. I pay $70.00 for anti-glare coating to be done on my glasses and they never added it. I didn't even find out until 3 months later when I was getting ready to get a new pair of glasses somewhere else because I didn't understand why my eyes kept hurting after being so long in front of the computer. This new place I visited, pointed out to me, that my glasses didn't have the special coating that Eyeglass World claimed. On top of that, they don't want to send me my prescription. I paid for that exam and they said they will fax it and they keep wasting my time. I have to basically beg them. Oh one more, they messed up my frame with their cleaning solution, and they started to argue with me that was not them, when I can clearly see it. Their workers are rude and won't do anything to help you. Go to Walmart, is cheaper and they have better customer service.

I should have read the extensive negative reviews by others on many sites before even going here. Was just there running errands nearby. This business really is a joke. There were many failings. Customer services was bad, but generally not horrible until I discussed various policies and fee. They did not want to discuss accurate charges saying "The doctor will determine" and I continued to ask that as the patient will I be allowed to choose what is best for myself. Never got a true answer.

We were recently on vacation in Michigan. We live in Indiana. I lost my prescription glasses in the lake! I googled eyeglasses in an hour and chose Eyeglass World. Called my optometrist and they pulled the prescription. I walked into the store, was greeted by a friendly employee, whom I gave the number of my Dr. I looked around, found the display for 2 $78 and picked out two, sat down with the employee. They made sure the frames were in. Told them I didn't want any extras, paid $78. Even came back two hours later and my glasses were ready! How much easier does it get than that!

I wish I had read the reviews before I paid $468.00 for two pairs of glasses. I was told I would get my glasses on July 25 (they usually come in sooner I was told by the tech). But when I called on Friday, they said the lab messed up the prescription and they would be in on Monday. I called Monday, Tuesday, Wednesday - and each time I was told they would be in the next day. After talking to an Assistant Manager I was told because of the problems I would be given replacement coverage at no charge. When I picked up my glasses the tech told me that they couldn't give me any information on the coverage because since I didn't pay for the coverage they couldn't print out a copy of the replacement agreement. I was told I still had coverage and it was in the memo of my visit. When I asked her to print that out, she said she couldn't because it was in the computer? Read the rest of the responses on this site and don't do like I did and go to Eyeglass World (it is a third class country - the US needs to send aid).

I purchased glasses at Eyeglass World at the end of March 2014 and received them the middle of April. Around the middle of June, one of the lenses fell out, so I called and asked them if I could mail them and they said yes. I had to call them around them the 1st of July to see if they had them ready and they said they did - they were just sitting the box. I asked them to please send them to me as I had also paid for the return postage. Well, I got them back and as soon as I put them on, guess what, the lens fell back out, and my glasses had been sprung sitting all cockeyed on my face. When I picked up the lens, I should have looked closer. The lens was all scratched up like it had been held with something metal to repair them.