Eyeglass World Reviews

Khris and staff are always nice .. They all greet you soon as you enter the store.. and they have great prices.. The speedway store ..5652 Crawfordsville Road.. The staff are awesome and they will fix your lenses exactly how you want them.. I recommend this store to anyone five ⭐️⭐️⭐️⭐️⭐️.

I have purchased many glasses from this location. My last pair of sunglasses has a lens too small for the frame and when I clean them it falls out occasionally. I am careful when I clean them so it has fallen out 3-5 times in total over the course of the year. Even though they acknowledge they made the error they will not fix unless I pay for their error… yes I asked. Their explanation is it would have to be identified within 1 month even though it never happened in the first month. They are useable glasses but you can see the gap between the one lens and frame if you look closely. Now I will check all purchases and you should as well.

The Toledo location on Monroe Street that used to be next to Kroger is the best! They are punctual and efficient! Dr. ** is a very friendly and experienced eye doctor and the equipment works well! Penny, who looked up my insurance and helped me with my frames and lens needs is the most friendly and attentive representative and she saved me money immediately by determining what my insurance would cover! I've been going to these people since I moved here 4 years ago and I say, " Hats off"!!

I would like to thank both Alicia and Lacy at the South Tampa Eyeglass World. They provided excellent service when I needed a replacement pair of glasses. This is my first interaction with Alicia, she is just as professional and helpful as Lacy. Eyeglass World is fortunate to have such devoted team members.

Aretha & Lori are a true asset to Eyeglass World in Pensacola Florida. Very knowledgeable and kind. I had an accident and they were so comforting and supportive. Really know the product and answered all my questions.

I want to thank Eyeglass world for not taking my eye med coverage this year. Been with them 20 yrs and now I go to Lenscrafters. Better doctors. Updated equipment. Digital processing of eye coverage for lenses and at half the price. That’s right. Same frames. Stronger prescription and half of the cost of the eyeglass world. Thank you for not taking my coverage and forcing me to save money. I like that!!! Oh by the way much better customer service as well!!!

I was examined at Eyeglass World. I was told what my diagnosis was. Because of my issues I couldn’t continue doing the same job. My employer is willing to change my position to something else besides computers. I’ve asked my he doctor to please complete the form but the Doctor refused to do so. Three other workers was talking about me and began to feel some type of wast. I only wanted to get my vision right and not continue doing the same job because it was effecting my vision more. Why the Doctor refused to fill out my job request form I really didn’t understand. He’s the Doctor and was the person who diagnose my situation.

Hands down the worst customer service I have ever endured. The lady working in back was exceptionally rude. I walked up to the counter and said hello and she just looks at me. No response. As I was filling out my paperwork I simply asked her today’s date twice because both times she mumbled something and basically acted like I was bothering her. So after 3 failed attempts to communicate with her I realized this was not somewhere I want to do business.

As a devoted Ray Ban user I was disappointed. They had the frames I wanted but the experience was not good! First, Understaffed. Second, the person that was the optician that helped me was terrible. He tried to tell me what I wanted when I walked in knowing what I wanted. Expensive but would have been better if the salesperson would have listened to me when I said I needed an itemized invoice for insurance! Small staff to make more money and the customer suffers. My glasses were almost $760.00. Good amount of stock but the wrong people trying to sell it. I wouldn’t buy from them again. Buyer Beware

If I could give no stars I would. Ordered my glasses online a month ago, got wrong prescription & sent back same day. Was told once they got returned glasses my correct prescription order would be shipped. After several days I called & found out not true. Mind you this is hours on the phone correcting. Next one told me order would be delivered by FedEx in 2 days due to the screw up.