Eyeglass World Reviews

I called here because it was an emergency. I needed contacts because I was going out of town. I was willing to pay for my contacts as long as trials were available. Well, the manager said trials were available for each box I bought, so I just bought one box for now. Mind you, I’m pressed for time and thinking I found a solution. I get there, and the manager hands me one freaking contact???? If I have NO contacts and say I need a trial and y’all don’t typically give them unless there’s exam, WHY PLAY AND SAY YOU HAVE THEM ONLY TO GIVE ME ONE!! I feel like that was a bait and switch because I would’ve been completely fine if he said they couldn’t give me any and kept searching where they do have them!!

Made a appointment for my daughter and still had to wait over a hour for a eye exam. This is crazy. Shouldn’t even have to wait this long. Save your time. Just walk in and wait. LOL.

They did not have a trial pair of the multi-focal contact lenses I was prescribed during my exam so I was given a distance only pair to wear until my prescription came in. Because of this, it wasn't possible to know that the prescription wasn't right for me until I opened the new box and used a pair. When I called to tell them my eyes were really strained and that text was blurry, they told me to come back in for another exam. I had a different doctor and a different and better prescription. They are charging me for the new contacts because the other box with the incorrect prescription was opened. Even though they never gave me the correct trial pair! I will never go back! I have to pay for their mistake.

Wife had gotten glasses March 13th and left country for 3 months, had gotten back to country and had been complaining about her lenses clouding up since was traveling. She only cleans with the set she bought from Eyeglass World. On June 26th was in store and manager said she must of used Windex or something on them the coating shouldn't wear off. That's exactly the point it shouldn't. So basically said she was a liar and they couldn't do anything for her. $420 for lenses that didn't last 3 months. It's a drop in the bucket but basically opening salvo "you're a liar" was over the top. There are other eye shops to go to.

Eyeglass World on N. Academy Blvd. is absolutely amazing. Jasmin, Shane, and remaining staff have provided excellent customer service and care! Special kudos out to Jasmin who deserves recognition and kudos above and beyond. Now my go to store!!!

I started not to go here due to past horrible experiences with insurance and customer service. The last time I went years ago the employee argued with me that I had a copay. I had NEVER had a copay and only had paid the difference from what my insurance covered for a contact exam to the price that Eyeglass World charges. I called my insurance company in office and they confirmed there was no copay. Fast forward to late March 2026 I decided to try them again since this person and that doctor at the time is no longer there and chose to pay out of pocket and file my own claim which they don't take my insurance anymore anyway. Great, because I have filed before with no problem.

Chrys helped me to fix the temples of my daughter's eye glasses free of charge. He was so kind, nice, and helpful to me! I would come back to this specific EyeGlass World just because of this one wonderful experience!

Eyeglass World, in Port Saint Lucie, Fl, is the epitome of customer service in their field. The entire staff is welcoming and very knowledgeable. They don’t have a problem collaborating with each other to provide the answers to your questions. Even more important is that you receive a comprehensive eye exam and when you walk out the door you do so with exactly what your eyes need and what you want. I highly recommend Eyeglass World for the care of your eyes.

Make sure you keep your records for Greenwood and East Street locations, maybe for all Eye Glass worlds. I was informed today that they only keep records for 1 year and then they are SHREDDED!!! In Indiana, the requirement is to keep any and all records for 7 Years. Just keep track of your own records from them. If you request something they can't provide, they WILL NOT call you back to inform you that they cannot fulfill your request.

What a bait and Switch operation. Advertise 2 progressives for $199, was told those were crap. $880 dollars for what I really NEEDED. Place was a mess. Glasses all over the place and it was EMPTY!!! $219 at Zenni and $200 at Warby Parker for the same thing!!! DON'T WASTE YOUR TIME!!!

Multiple visits to Eyeglass World eye doctor and they still could not get my contacts right. The staff is very nice though. One visit to Dr. ** at the Costco in Albuquerque and I can see near and far perfectly. God job Dr. **! Thank you....

I want to thank Eyeglass world for not taking my eye med coverage this year. Been with them 20 yrs and now I go to Lenscrafters. Better doctors. Updated equipment. Digital processing of eye coverage for lenses and at half the price. That’s right. Same frames. Stronger prescription and half of the cost of the eyeglass world. Thank you for not taking my coverage and forcing me to save money. I like that!!! Oh by the way much better customer service as well!!!

I was examined at Eyeglass World. I was told what my diagnosis was. Because of my issues I couldn’t continue doing the same job. My employer is willing to change my position to something else besides computers. I’ve asked my he doctor to please complete the form but the Doctor refused to do so. Three other workers was talking about me and began to feel some type of wast. I only wanted to get my vision right and not continue doing the same job because it was effecting my vision more. Why the Doctor refused to fill out my job request form I really didn’t understand. He’s the Doctor and was the person who diagnose my situation.

Hands down the worst customer service I have ever endured. The lady working in back was exceptionally rude. I walked up to the counter and said hello and she just looks at me. No response. As I was filling out my paperwork I simply asked her today’s date twice because both times she mumbled something and basically acted like I was bothering her. So after 3 failed attempts to communicate with her I realized this was not somewhere I want to do business.

Khris and staff are always nice .. They all greet you soon as you enter the store.. and they have great prices.. The speedway store ..5652 Crawfordsville Road.. The staff are awesome and they will fix your lenses exactly how you want them.. I recommend this store to anyone five ⭐️⭐️⭐️⭐️⭐️.

As a devoted Ray Ban user I was disappointed. They had the frames I wanted but the experience was not good! First, Understaffed. Second, the person that was the optician that helped me was terrible. He tried to tell me what I wanted when I walked in knowing what I wanted. Expensive but would have been better if the salesperson would have listened to me when I said I needed an itemized invoice for insurance! Small staff to make more money and the customer suffers. My glasses were almost $760.00. Good amount of stock but the wrong people trying to sell it. I wouldn’t buy from them again. Buyer Beware

If I could give no stars I would. Ordered my glasses online a month ago, got wrong prescription & sent back same day. Was told once they got returned glasses my correct prescription order would be shipped. After several days I called & found out not true. Mind you this is hours on the phone correcting. Next one told me order would be delivered by FedEx in 2 days due to the screw up.

I had an appointment scheduled for 4:45 PM today, and according to policy, there is a ten-minute grace period. I left work, went home, picked up my fifteen-year-old, and arrived within the allotted grace period. Despite this, I was denied service due to the establishment being busy, which I found to be unprofessional, rude, and inconsiderate.

Horrible, first time trying them, never again. Took one month and 4 days to get my glasses, they are cheap and flimsy. Wrote a bad google review, and they responded with an email address, but no response after that. Staff was unhelpful and rude.

Spent 500$ on glasses, purchased warranty, frames broke. Warranty expired. Frames discontinued. I'm looking at the same ones on the wall of the store, wants me to pay another 500$ for new ones, 1000$ for 1.6 years of glasses, unbelievable. 😳

I have purchased many glasses from this location. My last pair of sunglasses has a lens too small for the frame and when I clean them it falls out occasionally. I am careful when I clean them so it has fallen out 3-5 times in total over the course of the year. Even though they acknowledge they made the error they will not fix unless I pay for their error… yes I asked. Their explanation is it would have to be identified within 1 month even though it never happened in the first month. They are useable glasses but you can see the gap between the one lens and frame if you look closely. Now I will check all purchases and you should as well.

The Toledo location on Monroe Street that used to be next to Kroger is the best! They are punctual and efficient! Dr. ** is a very friendly and experienced eye doctor and the equipment works well! Penny, who looked up my insurance and helped me with my frames and lens needs is the most friendly and attentive representative and she saved me money immediately by determining what my insurance would cover! I've been going to these people since I moved here 4 years ago and I say, " Hats off"!!

On August 22, 2025, I visited your Naples, FL location for an eye exam and glasses. I chose your store because of the advertised promotion of two pairs of glasses for $99. At first, I was very impressed by the young lady at the reception desk who greeted me warmly, processed my insurance card, and arranged a same-day appointment without hesitation. Her professionalism and courtesy deserve commendation. Unfortunately, the rest of my visit became an extremely frustrating experience.

The Doctor was incredible. Seriously professional and amazing. But if you don't buy glass from them they will not give you a full prescription. They will not measure your PD for glasses so they are trying to force you to buy from them. How sad. 140$ and no glasses. My 6 year old did like the selection. But now because of the lack of customer care, they have lost my whole family's business.

Poly-carbonate lenses scratched after less than three months of indoor use. I use reading glasses occasionally; I use software zoom when working on a computer. The poly-carbonate lenses on my wife's glasses (all-time use, progressive lenses) don't have a single scratch after over years of use. After contacting customer service, the agent first tried to convince me I'd had them for over three months. When I proved otherwise (dates from email), he started telling me I hadn't purchased a warranty. Where's the manufacturer's warranty for $120 lenses? Be careful with this company and check your lenses under bright light immediately after delivery. I did it less than three months after delivery. These are my first glasses, and I had no idea a company that supposedly has good Google reviews could behave this way, probably paying for it. Google is also responsible for this; reviews for money are a scam.

I placed an order July 02, 2025. On July 10th, 2025, I noticed that my prescription had not yet been verified, so I called and asked why. Then I was told that it had been verified and order status was immediately changed to state verified. Why 8 days to verify a prescription? 8 days....seriously? Then I noticed that the order status was shipped on Saturday, July 12th, 2025. I expected that it would be delivered soon. I then requested a tracking number. I received an email stating that the order has been shipped and was provided a tracking number. I tested the tracking number and come to find out, the tracking number is NOT VALID!

I came here, just barely over a year ago to get new glasses and they were not cheap. I paid for all the add-ons and the best quality. Less than six months after owning them and taking very good care of them. They have tiny scratches like craze lines throughout the entire lens on both sides. I came back and they kindly replaced the lenses, not more than two or three months later they looked just as bad again. I started wearing glasses that were over five years old, which still have no scratches on them from my optometrist office, because the ones I got from Eyeglass World are so bad, that I can’t even use them.

I bought new glasses in Feb 25 and they already broke in the middle of the bridge, 7/8/25 they broke in two!! Had to pay Another $200 + shipping (on vacation), spent over $1000 there and told all Titanium glasses? How do they break without contact?? Customers service sucks!! I bought My last pair at Sam’s Club (Naples) 12 years ago and never had a problem and they were always helpful!! This place once You leave you May as well NOT go back! No customer service and they have your money so I guess they don’t care after they have $$$!! Go to Sam’s. They at least stand behind their products! I made a mistake, don’t You!! Go to Sam’s!!

I would like to thank both Alicia and Lacy at the South Tampa Eyeglass World. They provided excellent service when I needed a replacement pair of glasses. This is my first interaction with Alicia, she is just as professional and helpful as Lacy. Eyeglass World is fortunate to have such devoted team members.

General Manager helped resolve my issue. A+ Thank you.

Yes not long after I bought my glasses, the lens fell out. I took my glasses in to get the frames screw fixed. Come to find out the screw had broken in half, which should clearly be considered a defect. They proceeded to tell me the screw broke in half cause I kept taking my glasses on and off. At 63 years old I've had screws come out but I've never had a screw break in half. I definitely do not recommend Eyeglass World.

Aretha & Lori are a true asset to Eyeglass World in Pensacola Florida. Very knowledgeable and kind. I had an accident and they were so comforting and supportive. Really know the product and answered all my questions.

The staff working in the back is so ridiculously rude and lazy. One is in a hoodie just playing on his phone and the other is constantly sighing and making sarcastic remarks whenever we ask a question. Fire the middle aged ** woman in the back immediately!

Amazing customer service. Professional, friendly, fast service. Kourtney, Lee, and Cameron are the best employees hands down. They deserve and need a raise. Truly a very pleasant experience, can't wait to be there again.

About 2 years ago I went to Eyeglass World and got two pairs of glasses and paid for a very expensive optometrist appointment that did not give me the full exam I was told I would get, they did not dilate my eyes. They seem like good glasses but the other day one pair broke, the arm came off. I brought them in today to see if they would repair them and the optometrist said that the spring broke and they would not repair it. I thought eyeglasses that lasted for 8 or 10 years before, I still have a pair of those actually. I would not recommend eyeglass World as glasses breaking in just a few years seems to be poor quality.

Two of us went to the Hwy. 200 location in Ocala, Florida on 11-21-24. From the minute we walked in the service was exceptional. Dr. And staff were great, knowledgeable, courteous and friendly. At the end of the visit Sky was the icing on the cake. 5 Stars for this office.

Deplorable Customer Service. I’ve been a customer at Eyeglass World, Noblesville Indiana, for several years and have been satisfied until today. I had my annual eye exam last week and ordered two sets of glasses – one with progressive lenses and another single vision to use while working at my computer. The OD’s prescription was wrong for my intended use as computer glasses; they were too strong. I had to make another appointment to be re-examined; no problems there, in fact the OD was very gracious.

I would like to comment about the crew at your 7190 North Academy Blvd facility. I've never had a more enjoyable experience at an optometrist's in my life! Everyone was both friendly and professional! I was taken care of as soon as I walked in the door! They figured out exactly what my insurance would and would not cover and answered any and all my questions. They made me feel like an old friend. My vision hasn't been this good in probably 20 or 30 years and at a heck of a lot cheaper than I expected! I will most definitely highly recommend this location to all my family and friends. Don't waste your time checking out other places. This is by far the best in town!

I have always had excellent customer service at Eyeglass World in Robinson Twp. Tami is always always welcoming to us. In this day and age her personality is surely needed. I will continue to go there for all my eyeglass needs.

It is an understatement to say that my experience with Eyeglass World was unpleasant/unprofessional. I made my initial appt as a new patient on 7/18/24. I got an eye exam and decided to get new lenses only for both my glasses and sunglasses. When the lenses came in, I tried them on and my glasses were blurry and I was seeing double out of my sunglasses. The lady that was helping me said that the axis was off on one of the lenses for my regular glasses. I don't exactly know what that means but she thought it was the reason for the blurriness. She said the technician cut them incorrectly. Why would she then proceed to give me these lenses??