Eyeglass World Reviews

Two of us went to the Hwy. 200 location in Ocala, Florida on 11-21-24. From the minute we walked in the service was exceptional. Dr. And staff were great, knowledgeable, courteous and friendly. At the end of the visit Sky was the icing on the cake. 5 Stars for this office.

I would like to comment about the crew at your 7190 North Academy Blvd facility. I've never had a more enjoyable experience at an optometrist's in my life! Everyone was both friendly and professional! I was taken care of as soon as I walked in the door! They figured out exactly what my insurance would and would not cover and answered any and all my questions. They made me feel like an old friend. My vision hasn't been this good in probably 20 or 30 years and at a heck of a lot cheaper than I expected! I will most definitely highly recommend this location to all my family and friends. Don't waste your time checking out other places. This is by far the best in town!

I absolutely love this location in Melbourne, Florida. I was introduced to Jordan, she really knows everything about eye glasses and prescriptions. The main computer had some problems but she took the initiative and worked it on her phone through the website. Once the problem was solved she transferred all the data from her phone to the main account. She was so happy to help and ensured that my visit was worth the trip to Melbourne. We really need people like her, Best customer service I have ever had. You now my business from her on. Thank you so much Jordan.

Unbelievable customer service! Took care of my wife & I from exam to glasses & contacts. Fast service. Called. Offered to stay late. Made sure all was good. Manager stopped by every time we have been, greeted us by name & checked to make sure we were being taken care of. Would highly recommend.

I must say that I am an elated customer!!! The chosen frames make me look so sophisticated! I loved there was No Pressure and total assistance all the way through the power process. J&J were so awesome assisting me when I needed more than a pray today!! Thanks SO much!! This location comes highly recommended for sales and service!!!

Deplorable Customer Service. I’ve been a customer at Eyeglass World, Noblesville Indiana, for several years and have been satisfied until today. I had my annual eye exam last week and ordered two sets of glasses – one with progressive lenses and another single vision to use while working at my computer. The OD’s prescription was wrong for my intended use as computer glasses; they were too strong. I had to make another appointment to be re-examined; no problems there, in fact the OD was very gracious.

I have always had excellent customer service at Eyeglass World in Robinson Twp. Tami is always always welcoming to us. In this day and age her personality is surely needed. I will continue to go there for all my eyeglass needs.

It is an understatement to say that my experience with Eyeglass World was unpleasant/unprofessional. I made my initial appt as a new patient on 7/18/24. I got an eye exam and decided to get new lenses only for both my glasses and sunglasses. When the lenses came in, I tried them on and my glasses were blurry and I was seeing double out of my sunglasses. The lady that was helping me said that the axis was off on one of the lenses for my regular glasses. I don't exactly know what that means but she thought it was the reason for the blurriness. She said the technician cut them incorrectly. Why would she then proceed to give me these lenses??

Can't believe there are more 1 star reviews than all other reviews combined. Went in for an exam and a pair of glasses. $683 later I was done (yeah, not $89 for two), and waiting for a week or more for them to come in (yeah, also not same day). But that's all fine. So I called the store #8354 in Phoenix AZ to follow up a week later to see when I may expect the glasses, just dialed the number from the appointment confirmation e-mail they sent prior. The associate told me I was calling the wrong store, and they are on 19th Avenue and not 1838 West Bell Rd. I should call the number on my receipt. So dug up my receipt, it showed 999-999-9999 (seriously) but the prescription pad showed the same number I just called. So I called back, got the same associate. She said hold on please, the manager was busy. Then I was on hold for 20+ minutes. I would leave zero stars if I could.

Two pairs for $78 turned into $450.00. On my fifth day waiting for glasses I needed immediately to drive with. They're just looking to sell the most expensive, felt more like I was being "Sold" instead of informed. Try another because everyone I've known that's used them did NOT get glasses same day. Same reason, specific lens they don't carry at the store lab. Come on???