Eyeglass World Reviews
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About Eyeglass World
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Eyeglass World specializes in eyewear retail and same-day optometric services. The company provides a broad selection of eyeglasses, contact lenses and sunglasses, along with in-store eye exams.
- Quick service for glasses
- Affordable pricing options
- Wide selection of eyewear
- Poor customer service experiences
- Frequent prescription errors
- Delays in receiving products
Eyeglass World Reviews
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Reviewed April 22, 2026
Eyeglass World on N. Academy Blvd. is absolutely amazing. Jasmin, Shane, and remaining staff have provided excellent customer service and care! Special kudos out to Jasmin who deserves recognition and kudos above and beyond. Now my go to store!!!
Reviewed April 15, 2026
I started not to go here due to past horrible experiences with insurance and customer service. The last time I went years ago the employee argued with me that I had a copay. I had NEVER had a copay and only had paid the difference from what my insurance covered for a contact exam to the price that Eyeglass World charges. I called my insurance company in office and they confirmed there was no copay. Fast forward to late March 2026 I decided to try them again since this person and that doctor at the time is no longer there and chose to pay out of pocket and file my own claim which they don't take my insurance anymore anyway. Great, because I have filed before with no problem.
I received a contact lenses exam with eye and contact lens rx for $135, but they coded it as a contact lens fit to my insurance as a follow up. The pressure in my eyes were also up. So, instead of the doctor discussing any additional charges when I go to pay for my exam they have charged me $15 for rewetting drops I could purchase from Walmart much cheaper. Wellness therapy $35 for drops given for the increased eye pressure instead of discussing it with me and recommending I see an ophthalmologist and follow up because I have INSURANCE that covers this. I paid a total of $185 for going in for a contact exam that I expect to receive the portion for the contact lens exam back from insurance because I pay for insurance for this coverage.
I go in today (I will update with a name tomorrow) to ask for another itemized receipt. The same code as when I went in is on the form. So, I explain to the lady who works with the doctors that it is coded as a contact lens fit, but I had an exam. She says she can't change it and that's how the doctor has it set up in the system. She was nasty and extremely unpleasant today just as she was the day I went in for the exam. She is unprofessional and does not have any customer service skills. Sour face and unwelcoming.
I walk out to call my insurance and speak with my insurance and she explains that the code listed is a code for a FOLLOW UP and not an exam. I walked back in and spoke to them again telling them that the code that was listed is incorrect. I then ask for corporate's number and she says "she wants corporate number. She wants us to change the code on her receipt." WHO IS SHE?!?! For a professional and her to refer to me as she like she was very dismissive. I have a name!!!!
I will return tomorrow when the doctor who performed my exam is there and I expect for him to update or provide the correct information acceptable to my insurance for my reimbursement. The provider has been paid his money so there should not be a problem to provide what I need to get mine. I am at least pleased with my rx. However, I know this means absolutely nothing to any of you, but no I won't spend my money here nor will I recommend anyone else. They upscale and charge you for things you don't need. They are receivers and thieves!!!! I know a little but more hands on with this establishment than I stated in this review.
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Reviewed March 23, 2026
Chrys helped me to fix the temples of my daughter's eye glasses free of charge. He was so kind, nice, and helpful to me! I would come back to this specific EyeGlass World just because of this one wonderful experience!
Reviewed Feb. 18, 2026
Eyeglass World, in Port Saint Lucie, Fl, is the epitome of customer service in their field. The entire staff is welcoming and very knowledgeable. They don’t have a problem collaborating with each other to provide the answers to your questions. Even more important is that you receive a comprehensive eye exam and when you walk out the door you do so with exactly what your eyes need and what you want. I highly recommend Eyeglass World for the care of your eyes.
Reviewed Feb. 5, 2026
Make sure you keep your records for Greenwood and East Street locations, maybe for all Eye Glass worlds. I was informed today that they only keep records for 1 year and then they are SHREDDED!!! In Indiana, the requirement is to keep any and all records for 7 Years. Just keep track of your own records from them. If you request something they can't provide, they WILL NOT call you back to inform you that they cannot fulfill your request.
Reviewed Feb. 5, 2026
What a bait and Switch operation. Advertise 2 progressives for $199, was told those were crap. $880 dollars for what I really NEEDED. Place was a mess. Glasses all over the place and it was EMPTY!!! $219 at Zenni and $200 at Warby Parker for the same thing!!! DON'T WASTE YOUR TIME!!!
Reviewed Jan. 19, 2026
Multiple visits to Eyeglass World eye doctor and they still could not get my contacts right. The staff is very nice though. One visit to Dr. ** at the Costco in Albuquerque and I can see near and far perfectly. God job Dr. **! Thank you....
Reviewed Dec. 27, 2025
I want to thank Eyeglass world for not taking my eye med coverage this year. Been with them 20 yrs and now I go to Lenscrafters. Better doctors. Updated equipment. Digital processing of eye coverage for lenses and at half the price. That’s right. Same frames. Stronger prescription and half of the cost of the eyeglass world. Thank you for not taking my coverage and forcing me to save money. I like that!!! Oh by the way much better customer service as well!!!
Reviewed Nov. 25, 2025
I was examined at Eyeglass World. I was told what my diagnosis was. Because of my issues I couldn’t continue doing the same job. My employer is willing to change my position to something else besides computers. I’ve asked my he doctor to please complete the form but the Doctor refused to do so. Three other workers was talking about me and began to feel some type of wast. I only wanted to get my vision right and not continue doing the same job because it was effecting my vision more. Why the Doctor refused to fill out my job request form I really didn’t understand. He’s the Doctor and was the person who diagnose my situation.
Eyeglass world is not the best place to get examined. They don’t even suggest eyeglass frames. Or willing to answer any questions. I believe they all are in a group and not willing to help some people. I spoke with a lady asking for help. She listed to me then went in the back talking to the Doctor. Then the Doctor came out telling me I need to see a specialist and he couldn’t fill out my job medical paperwork.
Reviewed Nov. 20, 2025
Hands down the worst customer service I have ever endured. The lady working in back was exceptionally rude. I walked up to the counter and said hello and she just looks at me. No response. As I was filling out my paperwork I simply asked her today’s date twice because both times she mumbled something and basically acted like I was bothering her. So after 3 failed attempts to communicate with her I realized this was not somewhere I want to do business.
On my way out I did briefly explain to the manager how rude she was and without hesitation he apologized. I do want to make a point to say that the manager was extremely helpful and did sincerely apologized for her actions. From a business standpoint I’m wondering why would someone employ a person who runs off business because after reading your reviews I can see this isn’t the first issue with customer service, or lack thereof. I hate being the guy who complains but this is unacceptable. I can only imagine how many customers you have lost because of this one particular employee.
Eyeglass World author review by ConsumerAffairs Research Team
Founded in 1988 in Duluth, GA, Eyeglass World has 70 locations nationwide to make in-store shopping convenient. In 2009, it became a subsidiary of National Vision, Inc., the owner of Vision Center brought to you by Walmart, America's Best, Vista Optical and other national chains.
Same day service: Most prescription glasses can be manufactured on site in a single day, including sunglasses.
Designer eyewear: In addition to discount frames, Eyeglass World also offers top designer brands like Guess, Ray-Ban, DKNY and more.
Two pair discounts: Never pay full price on the second pair at Eyeglass World. Even the second pair of designer glasses comes at a discount.
Comprehensive contacts: In addition to hundreds of different glasses, Eyeglass World also carries a range of contacts designed to fit and correct virtually any eye.
Insurance accepted: Not only does Eyeglass World accept vision insurance to pay for eye exams, they also apply benefits to the cost of glasses.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Eyeglass World Company Information
- Company Name:
- Eyeglass World
- Address:
- 2435 Commerce Ave, Building 2200
- City:
- Duluth
- State/Province:
- GA
- Postal Code:
- 30096
- Country:
- United States
- Website:
- www.eyeglassworld.com