Eyeglass World

I went in to Eyeglass World for a simple glasses adjustment. I had to have 4 people look at my glasses to "adjust" them and left with them still crooked and falling off my face. But, the issue I want to talk about is one of the employees, Ed, who was so rude to me I almost left crying. He talked back to me, gave me attitude, and told me I was over-reacting about the way the glasses fit my face and I just needed to "get over" them falling off my face. I have never felt so disrespected in my life as a patron of someone's business. I will never go back and will tell everyone else not to go there either.

Eyeglass World has $489 of my money. They, pushed out my lenses, and put them back on display. I've paid for them, and had terrible service. In the beginning. I ordered two pairs of glasses. One, transitional. The other, normal. Both pairs came out w/ 1 transitional lense in each pair of glasses! Service was not good. You're not greeted. You're shorthanded. And, just because a manager promised me something, and got let go, You're a multibillion dollar business. I would like to be responded to.

Made an appointment and got the exam ($58) a rather hurried exam. Got the script and on to buy frames. Now here's where it get tricky. Eyeglass World promises two pair of glasses for one price. Not here, not me. You get $78 dollar frames with PLASTIC lens. Now if you like looking thru a fishbowl, well you're in heaven. Me, I want polycarbonate, that's $90 PER LENS. With anti-reflective coating add another $25 and insurance (must have) another $25 plus frames, you're in for $308. But wait they do offer that deal, they credit you $129 for the cost of the plastic lens glasses, so it's just $179 for the first pair. I bought 3 pair and paid $636.95 (See my receipt). I'm not real happy, but I kind of need the stupid things. Finally get the call 6 days later. "Come get your glasses." I race to the place and try on the first pair, OH NO! I CAN NOW SEE DOUBLE VISION.

Took an exam. Wrong findings... and all the procedures were conducted. Shopped frames... bait and switch so decided to go back to previous provider. Requested the prescription be sent to me via email. Not done. Called, asked again/too busy to help me. Not done. Called again a day later. Said ok, 5-10 mins. Not done again. Never never going back.

My visit started with a complete eye exam. I was comfortable and felt I had a good exam. Then, it was on to find new glasses and there were lots of choices. A few weeks later, I was in a car accident, and my glasses were bent badly. They fixed them to like new. I returned for sunglasses, and again got wonderful service. I am VERY impressed with the employees in this office. They are the best I have ever dealt with - professional, friendly, and kind. I highly recommend this location.

Got wrong prescription, took a while to get back to store, but less than a year, not willing to help with anything. Paid quite of bit of $, very very disappointed customer service was not very nice or helpful. Needless to say, $850.00 later 2 pairs of new glasses I can't wear, wrong prescription, and wants to charge quite a bit more to fix my problem. Very very dissatisfied.

I had a different doctor every time and no one could ever come up with a prescription that could help me see. I probably was given about four trial pairs... I was given an eyeglass prescription and after buying the glasses could still not see and some little ** of a kid told me that they have follow-up exams at no cost, but how is that supposed to work when there is no such thing as trial glasses? I then was given another Rx for eyeglasses and was told I would have to pay an additional fee when I was never told bifocal lenses would help me see the best, so I proceeded to buy the 2 for $78, when I could have bought a pair of frames I liked and then I would have gladly paid for the progressive lenses.

Eyeglass World, Fort Myers FL location - We could not get my eyeglasses to an acceptable level. My exam was done by a private doctor. Eyeglass World made several different lenses even after my doctor changed the RX twice. The end result was they issued a full refund, without any problems. They did everything they said they would do at the beginning when I bought my glasses. I am completely satisfied with their service and would recommend them. My husband’s were perfect from the first try. I have to give credit when due!

Poor experience with 9630 E. Washington St, Indianapolis 46229. Store was 90 minutes away from our home. We arrived before noon - made selections and told that both pair would be done by 6 PM. By 6:10 PM, told one pair still not ready. By 6:40 PM, still not ready. Representative stated the pair would be mailed. Requested manager, unavailable. Called next day, manager unavailable and left message to return call. No return call. Following day Manager gave "pre scripted" apology. Stated that the darkening process takes time - considering at least 5 1/2 hours was spent on the process, you'd think that they would have been done. Our thought is that someone "forgot" to do it and they didn't want to admit it. A small discount for the time we wasted waiting for the glasses on Monday would have been appreciated and warranted. Will NEVER do business with this company again.

I don't recommend over 2 weeks to get my glasses. I was told they were sent to the store with a scratch and had to be sent back. Wtf. I had a vacation planned beforehand. Guess I shouldn't have tried this place.

After YEARS of paying high prices for glasses for my daughter, I stumbled across Eyeglass World. Glasses were made within 2 hours and my eyeglass wearer reports that she can see better than ever before. Have already told 3 people about their amazing prices, helpful staff and extensive inventory.

If you buy glasses from Eyeglass World under their deals "buy one get one free or 2 for $??" and they don't have a second pair you like/want when you pay, DO NOT believe they will get them in and let you know when you can have them, GET IT in writing from them because if you don't you will probably NOT get them as this is what happened to my husband.

The optometry department at the Lexington, KY location was horrible. The office staff was completely rude and unhelpful, then when I asked questions, they answered in extremely condescending, passive-aggressive, sarcastic ways. I had no idea what I had done to warrant being treated like total scum. I was friendly despite the rudeness. I left the exam to go pick out some glasses and was so upset about the treatment, that I just paid for the exam, got my script and went over to Pearl Vision to get my glasses.

I had an eye exam at the Des Moines, Iowa South location so I could get an updated pair of glasses. Turn around time was reasonable & I got their "special" they keep advertising (so duplicate glasses purchased), but I told them I was leaving the state right after I got them. I usually wear contacts, but when I put the new glasses on, something wasn't right. After about a week of straining to focus with my glasses on, I had to make an appt with a local eye doctor (since I was out of the state & needed to see. I was told that the prescription for the glasses I got at Eyeglass World was not the right prescription.

I called 1PM on 22/DEC and set up a 3:45 appointment for my daughter who had broken her glasses. I told them what prescription she needed and they promised they would have them same day or next day. So she went, she paid, and now they're telling us they will take 5 days. They are giving me all sorts of excuses, basically their store was deluged with holiday orders between 1PM and 3:45 and they weren't able to deliver as promised. WHAT A BUNCH OF LIARS! They should have told me right off that they were too busy for same day glasses, and I would have thanked them for their business ethics and looked for another place to provide next day service. I'm sure Eyeglass World is a reputable firm, but the people at that location deceived us. Not going back again ever.

We used the Eyeglass World in Spokane WA on Highway 2. After we paid for our eye exam they would only give a prescription for a specific brand of contacts, which we questioned. We have never had a prescription for a specific product. And a very expensive one at that. It is very poor business practice. But they are all about the money and not customer service.

When you go to Eyeglass World they say that you will get your exam money deducted from your glasses which they do. But if you look at the bill they add the exam cost right back on. So in reality they charge double for the exam and deduct half. So don't be fooled you will pay for the exam.

I made an appointment for 2:30 on Tuesday the 5th. I was told that I didn't have an appointment. You were having trouble with my insurance company. So they cancelled me. No one asked me if I wanted to proceed without insurance. Which I would have. This is your store on Gulf to Bay Blvd in Clearwater, Florida. You might want to train people for a change. I live in the area and will make sure others know of my experience.

They advertise same day service which is a lie. Every time I have gone there and friends and family have gone there and request same day eyeglass they say it's not going to be possible. I asked advised them that every time someone request same day they always have an excuse. They make you wait 2-3 days the least for your glasses. They do false advisement. Very annoying... Also the staff they have now are just plain RUDE. NO MANNERS... and unethical... Granted their eyeglasses are affordable. That's the only reason people keep going there. But service is terrible!

The eye Dr was very unfriendly, did not ask question or offer to tell me anything after the exam, I had to ask all of the questions, I was in/out in 10 minutes, she spent little time examining me and was in a hurry to get me out of there, beyond frustrated that they do not care enough about you to spend time on your exam, not to mention I found out later that the eye Dr. is NOT even a licensed optometrist in the United States!!!! When I finally received my glasses, they are wrong, I cannot see, I feel like I am looking through someone else's eyes. I took them back and they bent them so now they will not stay on, I bought the top of the line. I will go to social media to spread the word so people do not experience what I did. I called the 800 number and was asked to leave a message and have not heard back from anyone!!!

This was Eyeglass World second chance to see me glasses. The first experience was not that good; the associate seemed under educated and was somewhat apathetic to me as a customer. The only reason I stayed because the frames I wanted are hard to find and the price was reasonable for the lenses. My one pair lasted about a year and a half and the temples fell off, but my other pair has been good. I will be picking up my glasses this week and see how they work. I know you have to take a (hit) for some things if you get a lower price. It was received in store less than 10 days after order.

I went into Eyeglass World (Address: 545 E University Pkwy #100, Orem, UT 84097). To get my daughter (13) glasses. They said buy one get second pair free. The first pair was $159.00, the second $100.00. On their website it says kids (13 under) get free polycarbonate lenses. And the Protection Plan $25.00 (first pair only). We didn't need the eye exam. The total before tax should have Been $184.00 (for 2 pairs), but was told it would be $410.00. And they keep trying to sell me stuff that I didn't want. So I'm going somewhere else to get her glasses. Eyeglass World looks like a scam. Try somewhere else to get glasses.

Be very careful when you go into Eyeglassworld thinking that what you thought you saw advertised. All the other competitors who have these get two pairs for a low price include the eye exam. Eyeglassworld does not. You think you're getting a killer deal, but in fact, you are being taken for a fool. Now, I will admit, nowhere do they say 'eye exam included'. It's one of those things that in the industry is just taken for granted. Not so here.

Not only was I lied to when I called asking about the pricing of the exam (was told it was free) I came home with PINK EYE! Just my luck. Their "same day service" is a joke. I am literally blind as a bat without some sort of eye seeing lens. I lose it anxiety up the bottom so she said she would give me trial free contacts. Later found out what I thought my bill was - supposed to be a little under 150 ended up being 300!! And no receipt. The trial free contracts gave me a reaction then causing pink eye. What a freaking mess.

I bought a pair of glasses in 7/7/2014. After picking the cheap frames I was told that my prescription was not going to fit these frames, no logical reason was given. I could not find another pair I liked for that price ($68.00) so I had to step up to a $179.95 frame. After buying the anti-reflection coating, roll and polish edging, one year protection plan totaling $589.95.

$250 in insurance coverage for the glasses, not the exam and they would still have to charge me $150 for a pair of reading glasses. Not progressive lenses or anything fancy. Just reading glasses. I am shopping around for a better place.

About 5 weeks before moving from Florida to Washington state I went into Eyeglass World/Gulf Coast Optometry in Daytona Beach, FL. I had been here 2 years before. They charged me a large amount for the exam 2 years ago even though I had insurance that was supposed to cover most of it. The prescription was not great but that happens. This time, with the exact same insurance and the exact same exam, the charge was $120 less, and they again wanted me to try a pair of trial contacts which they didn't have in the store, which happened 2 years ago. They assured me it would take 5-7 business days. After 5-7 business days I called them and they said it could take 7-10 business days.

This is the worst place I have ever dealt with in ordering eyeglasses! First the optician broke my frame then when they gave me a new frame he scratched my lenses. They ordered new lenses and when those were put in, they scratched my lenses again! So now after the 3rd time of them ordering lenses, they ordered the wrong lenses and they were also scratched as well. So I told them to give me money back! THEY ARE HORRIBLE! I been wearing glasses all my life and I have never dealt with a place like this before! Horrible. Beware!

I needed to replicate my current eyeglasses (single vision for distance only) made in another state, for which I also have the original written prescription. I also had an identical frame already purchased in the past. I went to Eyeglass World in Waterford Lakes Shopping Center in Orlando, FL. They told me that my glasses were made of either plastic or polycarbonate and I ordered the polycarbonate lenses, for which I had to pay extra because my employer insurance UnitedHealthcare does not cover polycarbonate. The order number was **. When I picked up the glasses, I could see well, but the temples could not be closed because the lenses were really thick near the sides. I showed that my glasses could close well and were not cut so thick on the sides. The technician told me that I probably did not have polycarbonate lenses, but instead high-index (which he was unable to recognize in the first appointment).

I purchased two pair of glasses with anti-streak progressive lenses and I was concerned about the frames being too flimsy, so I asked the manager for more than a 30 days warranty. She wrote on a piece of paper, "1 year," but left out the lenses. I didn't worry about it because I never thought about lenses. Been wearing glasses for years and don't work outside, so it is normally years before lenses have any issues from unusual situations normally. And after one month the screw broke on a pair. Took them in and they fixed them.