Eyeglass World Reviews

They did not have a trial pair of the multi-focal contact lenses I was prescribed during my exam so I was given a distance only pair to wear until my prescription came in. Because of this, it wasn't possible to know that the prescription wasn't right for me until I opened the new box and used a pair. When I called to tell them my eyes were really strained and that text was blurry, they told me to come back in for another exam. I had a different doctor and a different and better prescription. They are charging me for the new contacts because the other box with the incorrect prescription was opened. Even though they never gave me the correct trial pair! I will never go back! I have to pay for their mistake.

Wife had gotten glasses March 13th and left country for 3 months, had gotten back to country and had been complaining about her lenses clouding up since was traveling. She only cleans with the set she bought from Eyeglass World. On June 26th was in store and manager said she must of used Windex or something on them the coating shouldn't wear off. That's exactly the point it shouldn't. So basically said she was a liar and they couldn't do anything for her. $420 for lenses that didn't last 3 months. It's a drop in the bucket but basically opening salvo "you're a liar" was over the top. There are other eye shops to go to.

Eyeglass World on N. Academy Blvd. is absolutely amazing. Jasmin, Shane, and remaining staff have provided excellent customer service and care! Special kudos out to Jasmin who deserves recognition and kudos above and beyond. Now my go to store!!!

I started not to go here due to past horrible experiences with insurance and customer service. The last time I went years ago the employee argued with me that I had a copay. I had NEVER had a copay and only had paid the difference from what my insurance covered for a contact exam to the price that Eyeglass World charges. I called my insurance company in office and they confirmed there was no copay. Fast forward to late March 2026 I decided to try them again since this person and that doctor at the time is no longer there and chose to pay out of pocket and file my own claim which they don't take my insurance anymore anyway. Great, because I have filed before with no problem.

Chrys helped me to fix the temples of my daughter's eye glasses free of charge. He was so kind, nice, and helpful to me! I would come back to this specific EyeGlass World just because of this one wonderful experience!

Eyeglass World, in Port Saint Lucie, Fl, is the epitome of customer service in their field. The entire staff is welcoming and very knowledgeable. They don’t have a problem collaborating with each other to provide the answers to your questions. Even more important is that you receive a comprehensive eye exam and when you walk out the door you do so with exactly what your eyes need and what you want. I highly recommend Eyeglass World for the care of your eyes.

Make sure you keep your records for Greenwood and East Street locations, maybe for all Eye Glass worlds. I was informed today that they only keep records for 1 year and then they are SHREDDED!!! In Indiana, the requirement is to keep any and all records for 7 Years. Just keep track of your own records from them. If you request something they can't provide, they WILL NOT call you back to inform you that they cannot fulfill your request.

What a bait and Switch operation. Advertise 2 progressives for $199, was told those were crap. $880 dollars for what I really NEEDED. Place was a mess. Glasses all over the place and it was EMPTY!!! $219 at Zenni and $200 at Warby Parker for the same thing!!! DON'T WASTE YOUR TIME!!!

Multiple visits to Eyeglass World eye doctor and they still could not get my contacts right. The staff is very nice though. One visit to Dr. ** at the Costco in Albuquerque and I can see near and far perfectly. God job Dr. **! Thank you....

I want to thank Eyeglass world for not taking my eye med coverage this year. Been with them 20 yrs and now I go to Lenscrafters. Better doctors. Updated equipment. Digital processing of eye coverage for lenses and at half the price. That’s right. Same frames. Stronger prescription and half of the cost of the eyeglass world. Thank you for not taking my coverage and forcing me to save money. I like that!!! Oh by the way much better customer service as well!!!