Eyeglass World

I am very grateful for having been able to have my glasses the same day to continue working. I have a medical condition that makes it impossible for me to work without them, and despite the fact that I was able to fill the prescription almost at the last moment of the afternoon, it was possible to have my glasses made the same day, thanks to Marcos at the Cape Coral store, Florida. Very professional and compassionate, he saw my need and helped me. The entire work team is very good but I want to highlight and thank Marcos in a very special way for his conduct, and for his help, without him today I would not be able to go to work. Thank you

I went to Eyeglass World because my glasses had broken. The left arm broke. I also needed an exam and new glasses, anyway. The staff were incredibly kind, knowledgeable and considerate. Tina worked in the eye exam area. Amy and Ryan work out front with fitting lenses. These people were super delightful! I am a massage therapist and I do not work for or have any affiliation with Eyeglass World except for being a very happy customer. I went in and left in a better mood.

Everyone I dealt with was great from the receptionist in Dr. **'s office to sales Aretha and Lori on the sales floor. Aretha helped me pick out frames and lenses and Lori did the fittings. I would highly recommend the store in Pensacola, Florida.

I purchased the 2 pair deal for $89 that really ended up being about $450 deal plus the cost of the exam. Not surprised, that's more the normal price. I've been wearing glasses for about 55 years now and the whole process was really normal and what I expected from past experiences. I paid for all the bells and whistles. The problem I have is that after about 6 months I noticed the lenses were very scratched up from normal wear. I went back and had them look at them and they agreed and replaces the lenses. I told them that I paid for all the extras and did not expect them to scratch so easily. They stated that they didn't charge me for scratch resistant lenses, and they don't offer that add on, which surprised me.

Beware if they run your credit card and then they tell you that their system is down and that the transaction didn't go through because it DID, they did that to me, when I picked up the glasses I was told that I still owed the full amount because my first payment didn't go through because “Their system was down.” Check recent transaction on that credit card because IT DID GO THROUGH when they said it didn't, I have documentation to prove it and they won't refund me the first transaction, I call that stealing, Karen the office Manager told me to file it under fraudulent transaction because there was nothing she could do about it.

Jaden repaired my glasses quickly and correctly! He was so polite and worked with a smile on his face! If you need a repair job Jaden is your guy! He did an excellent job and I am recommending him for all of your needs!

Eye exam on 11/9/21. Said new glasses will be ready by 11/23/21. Called - was told glasses not ready, but will be by 11/26/21. I advised her that new glasses are needed before 12/1/21. Old ones are just too scratched up. 11/27/21 and 11/29/21 Called again - told glasses not here, also told -have not had time to go through all the boxes of glasses yet. 11/30/21 called again and after being told, "Your glasses are not here, need to go through all the boxes of glasses," I asked to speak with supervisor. My glasses were found.

I needed to find a place that would be able to put new lenses in my frames, without sending my frames out for 2-3 weeks. Eyeglass World stated they could do this. Took my prescription in and they were extremely helpful. Able to order my lenses and my insurance covered almost the full price of the lenses, this has NEVER happened before. I will write another review when my lenses come in and I will see how they did in that regard. Will keep you all posted.

I felt compelled to write a review to praise the Clearwater EyeGlass World because of Lisa and Danielle. First of all I have been diagnosed with ‘Diabetic Retinopathy’. I have had my left eye operated on and get periodic shots in the right eye. I broke my progressives and they couldn’t be fixed. My retina specialist suggested I wait to invest in a new pair of glasses because my eyes are in transition. So I bought one pair so I could read and another for distance to save money. Frankly this solution was driving me crazy trying to keep up with taking them off and on.

Updated on 08/07/2021: This is the second part of my review. I received my glasses after 3 three weeks whereas I finally called them. They never called me to tell me my glasses were in. The first time I put them on my vision far away was blurry. They told me there could be a period of adjustment. After three days my headaches got worse and I started seeing double as if I was crossing my eyes. I returned them only to find out they didn't catch at my eye exam I needed prisms in them. My last 3 had them in it. Needless to say I returned them and wasted 4 weeks plus driving 1 hour each way only to not have new glasses. They offer to fix them with my optometrist prescription. Not gonna happen. Now I have to start all over again.