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About Eyeglass World
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Eyeglass World Reviews
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- 4,519,726 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed May 9, 2024
I absolutely love this location in Melbourne, Florida. I was introduced to Jordan, she really knows everything about eye glasses and prescriptions. The main computer had some problems but she took the initiative and worked it on her phone through the website. Once the problem was solved she transferred all the data from her phone to the main account. She was so happy to help and ensured that my visit was worth the trip to Melbourne. We really need people like her, Best customer service I have ever had. You now my business from her on. Thank you so much Jordan.
Reviewed May 5, 2024
Unbelievable customer service! Took care of my wife & I from exam to glasses & contacts. Fast service. Called. Offered to stay late. Made sure all was good. Manager stopped by every time we have been, greeted us by name & checked to make sure we were being taken care of. Would highly recommend.
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Reviewed May 3, 2024
I must say that I am an elated customer!!! The chosen frames make me look so sophisticated! I loved there was No Pressure and total assistance all the way through the power process. J&J were so awesome assisting me when I needed more than a pray today!! Thanks SO much!! This location comes highly recommended for sales and service!!!
Reviewed March 2, 2024
The Optometrist at EYEGLASS WORLD is probably the best I have ever experienced. He explained everything, took his time and made the entire experience enjoyable! He had an amazing personality and made sure that the prescription for my vision was perfect!!! Best that I have been able to see in years!!!
Reviewed Oct. 21, 2023
JALESIA is a wonderful asset to your company. She welcomed me with a friendly demeanor and took care of my request with professionalism and expertise. I will always return to this location and ask for JALESIA!
Reviewed Sept. 5, 2024
It is an understatement to say that my experience with Eyeglass World was unpleasant/unprofessional. I made my initial appt as a new patient on 7/18/24. I got an eye exam and decided to get new lenses only for both my glasses and sunglasses. When the lenses came in, I tried them on and my glasses were blurry and I was seeing double out of my sunglasses. The lady that was helping me said that the axis was off on one of the lenses for my regular glasses. I don't exactly know what that means but she thought it was the reason for the blurriness. She said the technician cut them incorrectly. Why would she then proceed to give me these lenses??
She told me that the reason the sunglasses didn't work was because they were too big for me, even though I'd been wearing them for a few years already with my previous prescription. She told me they were going to remake both pairs lenses and she was going to have her supervisor call me when she got there that day. I asked if I could have my other lenses back to wear in the mean time since it would take 10 business days. She said they throw them away if we don't request to keep them. Thank God I had an old pair of glasses or I honestly don't know what I would have done. Of course I had terrible headaches from wear an old prescription.
So I got a call later that day from the supervisor and she proceeded to tell me that my sunglasses were broken and that I needed to pick out a new pair. That was very confusing because I had just tried them on and they were not broken by any means. She didn't have any explanation for this. She said I could come in a pick a new pair to get made and they would cover the price but that I could only pick frames under $99. This gives me about 2 or 3 choices in the sunglass section and a few regular frames that she said I could use. I had very nice designer name brand sunglasses that I definitely paid more than $99 for. I was beside myself at this point, feeling like I was in the twilight zone. So the newly made glasses come in first and they were just as blurry as they were before. They told me to just try and wear them for a day at least to see if I got used to them??
I was getting nauseous headaches after a few hours of wearing them. Also, the anti reflective coating I paid for was not even on these lenses and they were VERY thick. The sunglasses came in a few days later and they were still blurry. The trust in the ability of these people to produce a product that is acceptable at this point is completely gone. The manager happened to be there that day and she wanted to talk to me. I interpreted the way she was talking that she was embarrassed by the actions of her incompetent staff, even though she didn't come right out and say that. She said I needed to get another exam scheduled, and I'm guessing that's what should have happened in the beginning instead of reordering both lenses.
I scheduled the appt. It's now been a month since I began this journey. I get a call a few days later saying they have to cancel my appt due to an "emergency" so I rescheduled for yet another week later. When I finally had my recheck appt, the doctor was less than thrilled to see me. He was cold, didn't really care about the issues I was telling him about, and just generally unfriendly. He told me the first prescription was too strong. I was told by staff that they would redo one pair of lenses at a time.
I got my glasses in and they were fine. I gave them my sunglasses and those came in just yesterday on 9/4/24. So this ridiculous series of events lasted from July 17-Sept 4, leaving me wearing a very old prescription pair of glasses and having no sunglasses. Not to mention the 20 min. out of the way drive I had to make 8 different times to Eyeglass World. I suffered many days with terrible headaches. This is by far the most terrible experience in getting new glasses Ive ever had. It might be the most terrible customer service experience in general.
Reviewed Aug. 27, 2024
Can't believe there are more 1 star reviews than all other reviews combined. Went in for an exam and a pair of glasses. $683 later I was done (yeah, not $89 for two), and waiting for a week or more for them to come in (yeah, also not same day). But that's all fine. So I called the store #8354 in Phoenix AZ to follow up a week later to see when I may expect the glasses, just dialed the number from the appointment confirmation e-mail they sent prior. The associate told me I was calling the wrong store, and they are on 19th Avenue and not 1838 West Bell Rd. I should call the number on my receipt. So dug up my receipt, it showed 999-999-9999 (seriously) but the prescription pad showed the same number I just called. So I called back, got the same associate. She said hold on please, the manager was busy. Then I was on hold for 20+ minutes. I would leave zero stars if I could.
Reviewed Aug. 16, 2024
Two pairs for $78 turned into $450.00. On my fifth day waiting for glasses I needed immediately to drive with. They're just looking to sell the most expensive, felt more like I was being "Sold" instead of informed. Try another because everyone I've known that's used them did NOT get glasses same day. Same reason, specific lens they don't carry at the store lab. Come on???
Reviewed July 20, 2024
I got the Heartland Henry's frames to pop my prescription lenses into. But they didn't fit right. My previous frames were the exact same brand and size that I received from my eye doctor. Not sure these are legit.
Reviewed July 18, 2024
Absolutely terrible service! I go in and request reading contacts and they prescribe distance contacts without telling me. When contacting the management they want to charge me for an entire new exam and refuse to do anything to even fix their mistake. They just say "the old doctor is no longer here" and to wear reading glasses over their distance contacts. This has caused so many neck problem and over 500 dollars in contacts that are wrong are a complete waste of money.
Eyeglass World author review by ConsumerAffairs Research Team
Founded in 1988 in Duluth, GA, Eyeglass World has 70 locations nationwide to make in-store shopping convenient. In 2009, it became a subsidiary of National Vision, Inc., the owner of Vision Center brought to you by Walmart, America's Best, Vista Optical and other national chains.
Same day service: Most prescription glasses can be manufactured on site in a single day, including sunglasses.
Designer eyewear: In addition to discount frames, Eyeglass World also offers top designer brands like Guess, Ray-Ban, DKNY and more.
Two pair discounts: Never pay full price on the second pair at Eyeglass World. Even the second pair of designer glasses comes at a discount.
Comprehensive contacts: In addition to hundreds of different glasses, Eyeglass World also carries a range of contacts designed to fit and correct virtually any eye.
Insurance accepted: Not only does Eyeglass World accept vision insurance to pay for eye exams, they also apply benefits to the cost of glasses.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Eyeglass World Company Information
- Company Name:
- Eyeglass World
- Address:
- 2435 Commerce Ave, Building 2200
- City:
- Duluth
- State/Province:
- GA
- Postal Code:
- 30096
- Country:
- United States
- Website:
- www.eyeglassworld.com