Eyeglass World Reviews

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About Eyeglass World

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Eyeglass World specializes in eyewear retail and same-day optometric services. The company provides a broad selection of eyeglasses, contact lenses and sunglasses, along with in-store eye exams.

Pros
  • Quick service for glasses
  • Affordable pricing options
  • Wide selection of eyewear
Cons
  • Poor customer service experiences
  • Frequent prescription errors
  • Delays in receiving products

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Eyeglass World Reviews

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    How do I know I can trust these reviews about Eyeglass World?
    • 4,675,583 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 5
    Staff

    Reviewed June 4, 2025

    I would like to thank both Alicia and Lacy at the South Tampa Eyeglass World. They provided excellent service when I needed a replacement pair of glasses. This is my first interaction with Alicia, she is just as professional and helpful as Lacy. Eyeglass World is fortunate to have such devoted team members.

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    Staff

    Reviewed March 13, 2025

    Aretha & Lori are a true asset to Eyeglass World in Pensacola Florida. Very knowledgeable and kind. I had an accident and they were so comforting and supportive. Really know the product and answered all my questions.

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      Staff

      Reviewed Nov. 22, 2024

      Two of us went to the Hwy. 200 location in Ocala, Florida on 11-21-24. From the minute we walked in the service was exceptional. Dr. And staff were great, knowledgeable, courteous and friendly. At the end of the visit Sky was the icing on the cake. 5 Stars for this office.

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      CoveragePriceStaff

      Reviewed Oct. 15, 2024

      I would like to comment about the crew at your 7190 North Academy Blvd facility. I've never had a more enjoyable experience at an optometrist's in my life! Everyone was both friendly and professional! I was taken care of as soon as I walked in the door! They figured out exactly what my insurance would and would not cover and answered any and all my questions. They made me feel like an old friend. My vision hasn't been this good in probably 20 or 30 years and at a heck of a lot cheaper than I expected! I will most definitely highly recommend this location to all my family and friends. Don't waste your time checking out other places. This is by far the best in town!

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      Customer Service

      Reviewed Sept. 26, 2024

      I have always had excellent customer service at Eyeglass World in Robinson Twp. Tami is always always welcoming to us. In this day and age her personality is surely needed. I will continue to go there for all my eyeglass needs.

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      George increased rating by 4 stars.
      Staff
      After a positive interaction with Eyeglass World, George increased their star rating on June 3, 2025.

      Updated review: June 3, 2025

      General Manager helped resolve my issue. A+ Thank you.

      Original Review: June 3, 2025

      Dr. ** botched my Rx and I am out $300 for a pair of glasses because he did my exam wrong. I saw him 4/28/25, and took my Rx elsewhere to get my glasses to be made. When I received my glasses I could not see with them. I went back to Dr. ** on 6/2/25 to redo exam. The new Rx completely different. Eyeglass World said “Sorry we can’t help you because you went to another place to get your glasses”. WTF. They botched it and would not own it. The place that made my glasses will not refund me because they made them exactly like the Dr messed up. I will not go back to Eyeglass World of Daytona.

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      Reviewed April 1, 2025

      Yes not long after I bought my glasses, the lens fell out. I took my glasses in to get the frames screw fixed. Come to find out the screw had broken in half, which should clearly be considered a defect. They proceeded to tell me the screw broke in half cause I kept taking my glasses on and off. At 63 years old I've had screws come out but I've never had a screw break in half. I definitely do not recommend Eyeglass World.

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      Customer ServiceStaff

      Reviewed Feb. 22, 2025

      The staff working in the back is so ridiculously rude and lazy. One is in a hoodie just playing on his phone and the other is constantly sighing and making sarcastic remarks whenever we ask a question. Fire the middle aged ** woman in the back immediately!

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Feb. 19, 2025

      Amazing customer service. Professional, friendly, fast service. Kourtney, Lee, and Cameron are the best employees hands down. They deserve and need a raise. Truly a very pleasant experience, can't wait to be there again.

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      Price

      Reviewed Feb. 11, 2025

      About 2 years ago I went to Eyeglass World and got two pairs of glasses and paid for a very expensive optometrist appointment that did not give me the full exam I was told I would get, they did not dilate my eyes. They seem like good glasses but the other day one pair broke, the arm came off. I brought them in today to see if they would repair them and the optometrist said that the spring broke and they would not repair it. I thought eyeglasses that lasted for 8 or 10 years before, I still have a pair of those actually. I would not recommend eyeglass World as glasses breaking in just a few years seems to be poor quality.

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      Eyeglass World author review by ConsumerAffairs Research Team

      Founded in 1988 in Duluth, GA, Eyeglass World has 70 locations nationwide to make in-store shopping convenient. In 2009, it became a subsidiary of National Vision, Inc., the owner of Vision Center brought to you by Walmart, America's Best, Vista Optical and other national chains.

      • Same day service: Most prescription glasses can be manufactured on site in a single day, including sunglasses.

      • Designer eyewear: In addition to discount frames, Eyeglass World also offers top designer brands like Guess, Ray-Ban, DKNY and more.

      • Two pair discounts: Never pay full price on the second pair at Eyeglass World. Even the second pair of designer glasses comes at a discount.

      • Comprehensive contacts: In addition to hundreds of different glasses, Eyeglass World also carries a range of contacts designed to fit and correct virtually any eye.

      • Insurance accepted: Not only does Eyeglass World accept vision insurance to pay for eye exams, they also apply benefits to the cost of glasses.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Eyeglass World Company Information

      Company Name:
      Eyeglass World
      Address:
      2435 Commerce Ave, Building 2200
      City:
      Duluth
      State/Province:
      GA
      Postal Code:
      30096
      Country:
      United States
      Website:
      www.eyeglassworld.com