Visionworks Reviews

Visionworks helped me when I needed eyecare, new prescription, ordered glasses and contacts, texted me when ready. clean safe covid experience, polite efficient staff. Doctor helpful with my eye condition needs, great personality, would recommend. Office has new technology. Optos testing is great. Highly recommend 2020.

I am just trying to reorder my contacts. This should not be a hard experience, but I have found with Visionworks it has been extremely hard. I cannot call them, because they will not answer their phone even after numerous attempts. I have actually been told that no one can answer and call back at another time. I have tried to make an appointment on their website because that is where they direct you to do ANYTHING. I was able to, but now need to change it, and can't. Website not working. I tried Live Chat and it said sending message and will get back to you when they are available. So much for the "Live" part. I just don't know how to deal with a optical store that has ZERO customer service.

The 1st set of glasses were unusable. The 2nd pair were unusable. The 3rd pair were unusable and the 4th pair only had one of the three prescriptions for trifocals in the lens! Got my money back but no apology or concern or regret that they couldn’t do their job.

Went to get a pair of glasses. After receiving them I was told I would have to set a separate appt. to have them adjusted if needed. I have been trying to call the store corp. No one answers the phone. The web site is no help at all. Had my glasses for a few months, lost them at work. Was told had to pay full price. Can't get a copy of my script. Would NOT refer this company. LESS than 1 star.

Spent $600.00 on my glasses Purchased in Asheville North Carolina. Should’ve read the reviews first. Can’t even wear them. No one there will help me. Trying to reach someone in corporate. No one answers the phone. Save your time. Save your money. Don’t go to Visionworks.

Lost glasses and am out of state. Took about a dozen calls and my Ophthalmologist called twice to extend expiration date to two years. Took speaking with the manager, two faxes and still the Visionworks nearby wouldn’t accept the prescription. Going somewhere else now so the ophthalmologist will not have to make more calls.

I made an appointment three weeks ago online because no one picks up the phone and the Levittown Center location filled out an entire application for a new patient. No one called to confirm the night before the appointment so I tried calling them. I sat on hold for 45 minutes twice and then I tried to chat online for an additional 15 minutes and no one responded then I had to physically drive to the location so I could see if in fact they had my son scheduled which they did not. It was an epic huge waste of time and now my son is going to have to wait an additional couple of weeks to get his glasses and contacts. Super highly unprofessional.

We purchased glasses about 6 months ago but the sunglasses never fit quite right, I had returned to have them adjusted but the girl still didn't adjust them correctly and they were super loose. Today we went in again to have my sunglasses adjusted; however, when Wendy B looked at me, she said that my regular glasses were sitting crooked on my face so she said she's adjust them first. She did a great job adjusting them and then she had me try on my sunglasses. Right away, she said, these sunglasses are so loose they wouldn't fit anyone.

Front office staff wore the mask under their nose. Contacts were never mailed to me when this was my request. Had to call them two years in a row and ask them to follow thru and mail them. Waiting area overcrowded during pandemic. Doctor asked me to take masks off during exam while he was up close examining eyes. I won’t go back to this business.

My glass broke within 1-2 months. Both sides came off. The employee said the technician overtightened. They repaired and said next time I had to pay $25 to repair. She also said that the frames were defective and they break with all customers that purchase them. Of course, they broke again as I was driving my car! This was very dangerous and could have resulted in an accident. I had to drive home holding just what was left of the glasses (the lens part). I don't think I should have to pay for the repair. Honestly, I don't even want these glasses because I can't be paying $25 every 2 weeks because they will keep breaking. I think if they don't give me a different pair of glasses at no charge I'm reporting them to my health insurance provider. I've had the glasses 8 months only!

This is the worst Vision Works store you can go to. The doctor updated my prescription and they shipped the old one. I called them every week for 2 Months. Someone I always saying, "We will order them" and call me back when the contacts are here. Never got a call back, always the same story. Everyone is saying, "I don’t know who you spoke to." I speak for myself. I am calling the store not you personally. Never going back there after I get my correct prescription.

I was supposed to receive my glasses on the 10th, it's the 13th and still not ready! Every time I called asking about them I had rude service on the phone. One time they even hung up on me! In the future, I'll look elsewhere for my eye care needs,

I have hearing problem. Optometrist treated me badly and insulted me. All people there expect one are very rude. They do not explain things clearly and scream at me while doing the exam. I will not go there.

First appointment post-quarantine. Safety measures were taken. Kathy, the manager, was amazing. Took excellent care of my husband and I all while handling the phone and walk-ins. Very good experience. Would definitely go back again.

Recently I purchased a progressive lens from Visionworks in my area. I clearly mentioned that I need the glasses for reading, working on computers and far distance use. I was promised that progressive lens will be the best option. Once I got the lens, it makes the vision blurry for computer use. I visited the store again with the issue I am experiencing. I was shocked to hear from the store representative that the progressive lens does not work well for computers and I will need occupational lens.

Made two appointments and both times they had to cancel and reschedule because they put down the wrong type of appointment both times. I needed an eye exam and they kept making an appointment for just getting glasses. I am going to drive 40 minutes to my old eye doctor who never screwed up this bad.

This place is the worst in customer service in person and over the phone. They already bad and it got worse with coronavirus. 1- It Takes them 3 weeks to get your contacts. 2- They don’t answer your questions with the chat online. 3- They leave you on hold and never answer calls drop. 4- They don’t want to give you a trial of contacts until yours come in because they can’t get it together and when your contacts do come in no one lets you know and they could be sitting at the store for another week. No one knows what’s going on. Too much for me to type, they are just bad.

I purchased the trial version for 1$ to see how the contacts would be. I never got the trial version and they charged me the 40$ to my account before it was even shipped to my place. Never got a refund. They are horrible, they said their shipping is 3rd party so please stay away. I basically lost 40$ and I never even got to try the trial version. They are SCAM!

The bridge on my glasses broke this morning. I have only had the glasses for a few months. I go to the store where I bought the glasses and it was closed. Only open for emergencies. The girl open the door and indicated there was nothing she could do. I asked if she could just swipe out the bridge piece with one on the display rack. She said that she can’t do that. She printed out my prescription and told me to orders new pair online. I asked her who was going to cover the cost and she said I had to. Very disappointed in their customer service, especially during these crazy time.

In March 2019 we decided that we would try VisionWorks (Hendersonville, TN) since they had the BOGO promotion. However when we tried to order our glasses, we were not eligible for BOGO because we had VSP insurance. However my husband and I both purchased 2 pairs of glasses. Our out-of-pocket cost for my husband's regular glasses was almost $435 - just for the one pair. It was less than three months when his glasses snapped into. We took them back and they did replace them. Then approximately three months after we received the free replacement pair, they snapped at the same place again - so we had to pay to have the frames replaced. It has now been three months since we paid for the replacement frames and they have snapped into at the same place.

Went to the Visionworks at Park Place Mall in Tucson, AZ. Got looked at by a male doctor who look like he should have retired. They told me contacts will take 7-10 days. Took 2 wks & 2 wks thereafter for follow up to get them. 1 month later, a younger female doctor checks them & one of them are off, wrong power. She says they need to be sent back. It will take 2 wks. By the time I get them, it will probably be a total of 2 months after initial exam. No apologies from them. Sent complaint to corporate office. They did not care to help.

Really irritating having my mail box stuffed with unsolicited junk mail from this company. Even worse, Visionworks was just sold to a California company so there’s really no way of knowing who has access to my private information now. But I’m sure they will monetize my information for their profits.

I went to Visionworks for the first time in Fayetteville, Ga. Horrible customer service, first of all I ordered contacts and when I picked them up there was no medicine in the contacts, they said that they forgot to submit the prescription with the contacts and now a month later I still don't have my contacts that are suppose to be sent to my house, I wouldn't recommend a blind bat to this place or company and very RUDE MANAGERS.... HORRIBLE EXPERIENCE!!!!

My wife had an appointment on 12/31/2019 (2.30pm) at Vision Works, 1562 E Golf Rd, Schaumburg, IL 60173. We reached there for the appointment and got all the pre screening done and the technician handed over the file to the Dr. **. Doctor was sitting without any patient. We were waiting to be called in, but the doctor skipped us and took the next patient. I was surprised I asked the front office person, she said doctor is running late you will be next. I said ok. After sometime doctor came out looked at us and took another patient skipping us again. He did like this one more time. It was very strange, I went to the front desk and talked to Ms. **, she had no explanation for that. It felt like the Doctor was discriminating. The office manager was a dummy. For the 2.30pm appointment we waited around 1.5 hours and had to leave without eye exam because office manager was not certain when doctor will see us. This is very sad.

Purchased a new pair of glasses. While the price on their website was listed at 40% off with 50% off second pair, they insisted on charging full price. They also insisted that sunglasses are only good for two years and polarized glasses only come in dark lens colors. I had my 8-year old sunglasses test by my regular optometrist and they fully effective. If you do a simple search for clear sunglasses on Amazon you fill find many clear polarized glasses. To top it all off, when I questioned their pricing they became rude and difficult. This is an organization that seeks to pad their pockets with your money. I will Stay away.

I have been coming to the Cumming Visionworks store for over the last 3 years and doing my best to put up with the piss poor and unprofessional customer service and today I finally had enough. The office manager constantly complains about employees, customers, and her workload every time I visit. She is loud and rude and always quick to tell customers what she can’t do. She just got off the phone with a customer looking to book an appointment and she complained that they didn’t want to do it online. She told her associates not to take appointments unless the person is elderly or doesn’t have a smartphone. She alleges it is to help the customer and it helps the associates. EVERY time I come in the store she claims they are swamped and understaffed when I have only seen 1-2 customers max. I guess that doing your job and providing great customer service would get in the way of her constant complaining about customers and others.

Dec. 18, 2019, approx. 1:30pm. Visionworks store in San Tan Village, Gilbert, AZ. Female manager on duty was rude and incompetent. I was there to pick up a set of new lenses. Manager smirked and told me I was in the wrong store. I insisted I knew my lenses were in this store. After much fumbling and smirking, she eventually found my lenses. She never offered to check my new lenses for accuracy or fit. I left, without this basic check process, just glad to get away from this negative atmosphere.

I just spent $225 on new glasses at Visionworks. Hanging over my head was a sign that read, "Buy one pair get another pair free! All glasses! Really!" However, I was informed to check out that my glasses didn't qualify. All glasses? Really? You might want to do your homework first, and spend your money with a company that is honest and will treat you with integrity!

VISIONWORKS in Burnsville Minnesota Complaints December 17, 2019 about 5:00 pm. I was at the Vision works in Burnsville Minnesota yesterday. I was there to exchange my glasses because their location has more than the Eden Prairie. I walk in to exchange my glasses. I was greeted by an older lady. The first thing she says, after I told her where I live is, "Eden Prairie is closer to where you live. We don't have your paperwork. I will have to call and get it". At first she said, "You will need to come here to pick up your glasses", until I advised her that wasn't true. I went over and look and the glasses waiting for her to come over for about twenty minutes, she finally came to help me, I didn't even get try a pair of glasses on before she got up and left saying she would be right back. She never came back. She started helping customers and never came back.

Been to Vision Works in Gainesville, GA. I had to go back 3 times and still my glasses are not corrected properly. First time, my immediate vision was horrible (unable to see computer screen). 2nd time, my distance was more like my immediate and my immediate was more like near distance. 3rd time, is worse than the 2nd time. I have emailed the company but never got a response. I highly recommend not going to Vision Works, at least not this location.

Went to Visionworks #00860. Had the Best customer experience ever in a Vision store. The staff was very friendly and Barbara who waited on me was excellent in her knowledge and kindness. Because of my experience at this location, I will all my co workers to go here.

I found out when I arrived for a 9AM appointment that others had been scheduled for the same time slot, even though there was only one optometrist. After more than a half hour past my appointment time, I saw that one person with an 8:30 appointment was still waiting. Since the place doesn't even open until 8:30, it was clear that these people had no respect for customers' time; their practice is to over-schedule to maximize profits. I left, found a better place nearby that actually tries and succeeds in keeping their appointment times.

Took them back scratched to hell and back.. They looked at them and said, "Wow they are scratched." Never use anything but my shirt tail to wipe them... So they looked. Said, "Oh it's been over a year.. We only guarantee them for a year.. Hmm they don't tell you that when you buy them.. Since then bought 2 more pairs.. One paid sunglasses.. Wife bought a pair.. Never again.. Won't be back..the Missouri ave Clearwater FL location..

My actual visit in the store was pleasant. I asked before leaving do the glasses ever come in early, she said yes I could check back in a week. I waited 10 days and called... the lady checked and picked up the phone and rudely said they are back and aren’t due until the 14th. There wasn’t any reason to be rude.

First time to get my eyes checked in a long time. The wait was very reasonable. The staff was very friendly and helpful. Sarah did an exceptional job answering my questions. She was very professional. The eye Dr. ** was very informative. He took his time with me, I didnt feel rushed like most doctors. Very Professional doctor. A big thank you to the team at Vision works.

I am a previous customer, so my prescriptions were on file, but when I stopped to get a new pair of computer glasses, she kept going back to the e re errors on my pair from earlier this year. I stated that was the company's error with the bifocals not being the same size, nothing related to what I need today. She then got up to call my optometrist to get my prescription, but they were closed. While she was at the counter, she then proceeded to help two other customers and make me wait. When she did finally come back, she stated they could do nothing for me today, with an attitude! I won't go back!

I had an exam and ordered the glasses my Medicaid would pay for. What a Letdown when I tried on my new glasses! I couldn't see thru them if I shifted my eyes even slightly to the side. Then they explained that the digital lens was much better, and for only 275.00 more I could buy them. Baited and switched! The cheaper 290.00 lens only allowed for a usable area on lens of less than an inch???? This is also Very discriminating for poor people like myself. If you can pay an extra 290$, you can see through your new glasses. Lousy company.

We went to the Visionworks in The Woodlands mall to get our daughter some new glasses and worked with Kameisha. What a wonderful experience! Kameisha was very professional and helped our daughter choose the right frames and lens with all of the correct additions for when and how she uses her glasses. We appreciated Kameisha's advice and recommendations. We are looking forward to some great new glasses!

My glasses got a little twisted and the nose piece broke off, I stopped in today 10/10/19 and the whole staff welcomed me to the store. The young girl that helped me was very professional and quick with my fix! The atmosphere in the store is uplifting and friendly. Great job! Alicia **

Just visited Visionworks in McAllen inside the mall. As soon as I went in was greeted very friendly and got assistance right away by Cesar **. He pursued to tell me they were having a 60% off sale all frames. I kept looking around and was kinda lost because I have never had to wear glasses before. Then Manny ** attended to me. Was very courteous... knowledgeable....and was just a joy to speak to. He even suggested which frames fit me better since I was undecided. Overall these 2 gentlemen are an asset to this company and clearly know what they are doing and actually care about their customers.

We've become patients and customers of this location for many reasons. The doctor and staff are nothing but friendly, welcoming and very professional. Dr. ** comes off a bit dry at first but the guy is awesome. His exams are meticulous and nothing but thorough. If you need to get glasses, all the reps are attentive and professional, but Mike ** is my favorite to deal with. He's funny, straightforward and has a good personality. Besides, you cant beat the prices and ongoing specials on eyewear. We have had nothing but good experiences at this location and would encourage anyone to visit or make an appointment. Marisol

I purchased a pair of the best progressive lenses from Visionworks. I liked the lightweight of the lenses and frames. My glasses developed a smokey coating on the lenses that I could not clean, plus the lenses were not fitted to the frames (parts of the lenses were not in the glasses frames.) I found myself cleaning these lenses 5-10 times a day.

Visionworks has a great employee in Mo **, Lab Supervisor in their Sterling, VA store. Excellent rapport with this customer with a small problem - went out of his way to help. Thanks - he deserves to go places, but right now kudos for a job well done.

This was my first experience with Visionworks and it will not be my last. I received my 2 pairs of glasses on time. After going home and using my glasses I was not happy. I returned to Visionworks and was assured that changes would be made that I would be happy with. They stand by their guarantee that I would be completely satisfied with my eyewear purchase. Lilia was so helpful and it was evident that my concerns and happiness were very important to her. Sam was very professional and answered my many questions. I will recommend them highly and return for all my eyecare needs.

I went to Vision Works for their 2 for $59 sale. I have glasses from the store in Maryland that are great and wanted the same lenses as the ones I had. Layne worked with the store in Maryland and found the exact match for my new glasses, I have bought many pairs of glasses from Vision Works and never had a problem and when there is a problem they correct it no questions asked. Ms. ** was very understanding of the product I wanted and made sure I was totally satisfied with my purchase.

I had my eyes checked by their doctor and that went really well but after picking out two pair of frames BOGO the sales representative prices the lenses at 460 dollars. That’s even before the add on, non-glare and scratch resistant. The highest cost was 600. After calling another store in my area I was given a price between 280 up to 600 before add on. I feel she was trying to rip me off. I’ll order online from another company before ever going to Visionworks.

Ms. ** was very professional and helpful. She aided in finding the right glasses, fitted them on my face and just gave me the attention and concern I needed to make my purchase... She wasn't just trying to make a sale, she had my best interest at heart and that meant everything to me..

A year and a half ago I bought progressive transition lenses and glasses from this store. (I spent over $300 per lens plus more for frames.) Today I can barely see through the lenses. I took them to the store and they said the transition film has buckled. Since the lens is over a year old they are unable to do anything for me. They said I must have left them in the heat. I assure you I only take them off to sleep. That is ridiculous! Never in my glass wearing life have I ever had glasses go foggy. (In their words-“have the material buckle”.) Especially in a little over a year. I would not recommend buying from any Visionworks store. They use very bad materials and will not stand behind their product!!

Disappointed that the woman who was giving my son his contact lenses to try was very impatient. Lens fell on floor and he wasn’t given a new one. I tried to clean it at sink for my son the best I could but when he put it in he said his eye burned. I asked for eye drops but she refused to give him any. I asked to just get his prescription so I could order a new clean pair and try with him at home but I was also refused to be given my prescription until I called my family attorney.

I would be willing to share my personal experience in detail should anyone be interested, but feel it is important to summarize it for others seeking care. I understand Visionworks is a large network and not all will experience similar situations at other locations, so I am cautioning against using the Fishers, IN location specifically. More specifically, I caution against seeing Dr. Linda **. As a five and half month pregnant patient, I realize pregnant women are urged to wait to seek treatment until after the pregnancy due to various reasons. I required new eyewear; however, and knew I would make my medical condition known and figured I hadn't been the first pregnant patient to seek care. Dr. Linda ** was negligent in consideration to my condition and borderline harassing in nature. I have never experienced the lack of concern I received from her at any point in my life in a medical capacity.

I had a appointment at 2:45 today. I arrived early. When I approached the desk the lady told me to give her my insurance info and be quick about it!! When I asked her to look it up she wouldn't even bother, was extremely rude and unprofessional. The dr sat right next to her during this and they acted like it was a big joke. How is this business still open??

They own up to their bad reviews. They open at 9am and you may have an appointment at 9am but you won’t be seen till 10am. If you haven’t done paperwork then 10:30am and that's assuming the receptionist didn’t forget to file your paperwork. So if you come here and have time to waste then this place is perfect for you. But if you are on a time limit it's best you look elsewhere.

When my sunglasses came in you could clearly see where the lens was cut to fit the frame. It looked almost like there was a space between the lens and frame. I was told it was just residue from the cutting. She popped it out, cleaned it and put it back - it didn't look any different! I told her this was unacceptable as I paid a lot of money and was unhappy with the way it looked. She asked me to leave them and her manager would look at them the next day and call. Well three days went by and no one called me. I went in and a different woman at the counter did the exact same thing as the first. I was so disgusted as the result was the same, but I just took them and vowed to never come back need.

I got a pair of prescription sunglasses there. Purchased on 4/25. Got them today 5/14. It took almost three weeks! The woman who helped me was not weird and not pleasant! She didn't smile once both times I was there, order and pick up. Never say "thank you" for my business either. I got eyeglasses from them before. The person who helped me before was better.

I ordered two pair of eyeglasses from Visionworks and that started the nightmare. Following an 8 day wait, I went to pick up my new eyeglasses. The employee would not give me the eyeglasses I paid $450 for. She said the doctor wasn't in. What? I didn't use their doctor. Didn't matter. After a call to the home office I received my eyeglasses. The employee was so mad she refused to adjust the glasses. Went to my eye doctor's office and had them adjusted. That's when I found that the progression was wrong. Took the eyeglasses back to Visionworks. After being yelled at and called names by the manager, I got a refund. NEVER AGAIN.

I went to Visionworks in Medford NY, for progressive glasses, and was met by rude and unprofessional sales people. It took 2 weeks to get the glasses. Second, the glasses I got from them are absolutely horrible, and you’re lucky if you can see out of them. The glasses here are junk, and your vision will be distorted by cheap glasses. They are dangerous to wear. You will fall while walking, they are that bad. Do not trust this place at all. I am warning everyone that shops here. This place is the pits. Do not buy progressive glasses from them. They do not work correctly.

Such a dishonest store. They say they take your insurance then you call your insurance and they tell me I'm 100% covered, then Visionworks says "the doctor only takes part of your insurance but it won't cover much", so I know she's lying. Then the lady next to me calls her insurance company to see if they charged them, well guess what? Not only did she collect 90 dollars from the woman she also charged her insurance company for the same test 90 dollars. Guess what Visionworks? You've been reported for fraud. And I'm going viral just to see how others were cheated.

LASHONDA did amazing using our insurance and knowledge in getting us the best options for what we could afford for myself, my husband and my son!!!! Both doctors were awesome. They took time with me especially because my vision is so bad. The first doctor took my prescription and when I came to get fitted for my contacts and the other doctor I had not seen made sure they were the perfect fit and not too strong! I would definitely go back because of all of you. Thank you for making the experience great and affordable!!!

Went to Visionworks in Boston on State street for first time last year. Everyone was so nice. The doctor knew I got migraines so put sunglasses on my prescription. Because I should be wearing bifocals but have vertigo so I can't. I got to pick out 2 beautiful pairs one for reading the other for distance. I was able to get transitional lenses for my sunglass pair. I have had no problems with them and will be back in a year for another 2 pairs which my insurance covers totally. Thank you for a great experience.

Visionworks doesn’t only take the time to ensure you look great in your new eyeglasses, they ensure you can see perfectly AND that your eyes are healthy. McHenry IL location has the latest equipment and reviewed in detail my eye health - important to me as we have glaucoma and cataract disease in my family history. Excellent staff too!!

After last Saturday coming in finding out I had a eye infection I took the prescribed medication. Came back in to actually find glasses and couldn’t be happier. Not only did I find amazing frames. After picking the perfect frames Henri and Nefty where absolutely great. He got my lenses done in 20 mins. I couldn’t be happier. Brianna was very nice and helpful when I first walked in as well. Great place!!

Selected frame was told cannot be used, no explanation, after 8 weeks, no one calls unless I call. Finally got glasses. Went back to adjust. The person who adjusted the glasses burnt the glasses. They used the old prescription instead of the most recent one. Still waiting for replacement after 3 months. Never had such experience in more than 20 years. They forgot to add transition option. Should get money back or second pair for all the trouble gone through. Never had such experience. Only one or two people are friendly.

I had just left my eye doctor and I went into Visionworks #550 on 1/9/19. Just to waste time while I'm waiting on someone in another store. The sales lady saw me looking and as to help signed in and she helped me. I'm a LensCrafters customer for over 10+ years. But she said she could help me with discounts since I'm paying out of my pocket. Well we found glasses and said it will take 2 weeks, when I normally get my glasses within 5 to 7 days.

I appreciate Edie ** w/ assisting me while I was on lunch break, I dropped my Vera Wang's and she was most helpful in redirecting the lenses. She also helped me select my next pair of lenses/frames. Thank you Edie!! :)

I was fitted with frames and lens. The person that fitted me, Marcus, was both knowledgeable and helped to make sure I was satisfied. We had a couple of problems, but the lens were replaced and he helped me pick a better frame to optimize my prescription.

I got my first glasses from them when I was 15. They got the prescription wrong and I was walking into walls (mostly corners and door frames) for months. When my mother called them all they had to say was that my eyes were adjusting. I went to Walmart and got a pair that worked wonders! Sadly my insurance only covers Visionworks (no other offices in my area were accepting new customers.) So I'm stuck going there. And when I asked the woman giving me my glasses after they came in about possibly getting laser eye surgery she said with a smile "That's not an option. You have astigmatism."

Excellent service provided by Jessica. Assisted with the selection of frames that were stylish and would hold up while cycling around Branson. Frames also sturdy enough to support the cycling rearview mirror I use to keep an eye on traffic.

In shopping for glasses, I was told that they had a 2 for one sale going, so I might as well pick out sunglasses or just take the backup pair. Well the $725 price tag floored me so I was about to walk when the lady decided to check the one pair price. This came out to $455. So the "free" pair were actually $270. I went with the one pair but am not very happy with them. I saw better with my old pair. PS- when they delivered my glasses, I asked about a cleaning rag and they told me that my $455 glasses did not come with one! Wow how cheap!

I went to Visionworks in Fayetteville NY. Normally I have a decent experience. Unfortunately, this time was the total opposite. The staff were not attentive and the wait time was a bit longer than usual. I had to ask the lady if she could offer some recommendations on styles and she acted as though she really did not want to. I heard her ask another lady "Are you almost done so you can take them (meaning me) because I really don't want to." I was ready to walk out and leave. But my daughter needed a new pair of glasses right away and being we waited over a week to get the appointment I didn't want to have to reschedule somewhere else. I feel this location could benefit from some education with their staff on how to provide the best customer service experience to the public.

I was in desperate need of glasses as my son broke my only pair. I was also a little low on cash and had not used my Vision benefits so I was under the impression I would pay hundreds out of pocket (even with insurance). I was DEAD WRONG. Visionworks (Tempe Marketplace) location really ROCKS. The girls were so helpful and friendly, especially Judie **. She was so polite and made me feel comfortable about choosing glasses that fit my needs and budget. I walked out paying less than $35 for the entire visit and not to mention, my designer Bebe glasses will be ready in 2 days. Thanks for everything Visionworks, you really made my day. P.S. I referred one of my co-workers to you so she will be coming in for her set of eyes. :)

The first time I ever needed glasses was a few years ago. Went to Visionworks in Cool Springs Galleria in Franklin TN. I have excellent insurance that fully paid for my frames , doctors visit, and a substantial proportion of basic bifocals. They were having a BOGO on frames, but was told that did not apply to insured clients. Having never had experience purchasing glasses before, I had no cost expectations from which I could compare.

I had my eyes examined by the Dr. at Visionworks and purchased progressive glasses at the same place so I wouldn't have a problem. However, I have trouble reading with the glasses, and I was told I have a "vision issue that can be caused by underlying issues that may need to be addressed". I can read much better with the 2 year old reading glasses that were prescribed and purchased at a different store! Visionworks wouldn't solve my problem. I will never go there again!

I purchased 2 pairs of glasses from the Visionworks in Pooler, Ga. They charged me $1,370.90 for two pairs of glasses, a pair of sunglasses single vision and a pair with progressive lenses. I ended up paying $722.94 out of pocket, that was minus all the "discounts" they claimed to give me and after my insurance paid. They wrote up my bill as purchasing 3 pairs of glasses. When I questioned this, they said "it will make your insurance pay more." Just be wary of Visionworks in Pooler, Ga, I am unsure if they are truly a reputable dealer.

I purchased a pair of glasses and was not happy with them. Didn’t like look or fit or lenses that were in them. I returned to Saratoga Springs location in NY and the sales rep was very helpful and understanding of my situation. She helped me pick a new frame that fit my face and looked great. Also corrected the type of lenses I wanted originally. This employee went above and beyond to make sure I was a satisfied customer. I believe her first name was Mary Beth. Thanks again for great customer service and helping correct the issue.

I went to Visionworks Pompano Beach around 2 weeks ago and ordered a par of sunglasses. Initially they gave me an expensive quote. After reviewed it carefully they drop the price a little bit and then I decided to order it. One week later they called me and told me that someone did some kind of mistake and the quote they gave me was just for one lens and if I would like both I have to paid the difference, that is unbelievable after I spent almost 1 hour with them the day of the quote. No professionals at all. Keep away from that place.

Years ago when I used Visionworks after your glasses were ready and you came to pick them up they would sit down with you and make sure the glasses worked well and adjusted until they fit your face. This time I went to pick them up and there was no fitting of the glasses ordered. I would be just as well off ordering online. Why pay more if you get no more service.

I visited all 3 sites in DE and the customer service wasn't the greatest, they all could use more professional training in that dept! The site on Kirkwood Hwy is the worst, the girl that works in there is very unprofessional and not helpful at all!!! Every time I've gone in there she's either texting or is very short with answering my questions SMH, so I easily see why the store was always empty! The site on Rt. 202 they were kind of helpful but not really focused providing good or even excellent customer service SMH…so I ended up buying a pair of eyeglass from the Fashion Blvd site and they were no better.

After going to a competitor for years for my son's glasses, a friend suggested going to Visionworks. Not only was the selection 10 times greater, but I saved close to $400 on an exam and eyeglasses. Great, right??? Yep. That wasn’t the best part. EVERY staff member there was professional, knowledgeable, and bent over backwards to make this experience personal and satisfying to our needs. I would recommend this place to ANYONE that needed eyeglasses, contacts or an eye exam.

I went for a routine contact lens exam, and was given a pair of trials to wear. These trials caused an ulcer on my eye. The ulcer was so severe, I could tolerate any light at all. My eyes were swelled shut for days, and the pain and swelling was tremendous. I obviously could not work during this time, and because of my extended absence from work, through no fault of my own, lost my job. I told Dr. **, the Dr. who conducted my exam. She was kind and apologetic. The rest of the staff was utterly indifferent, and could have cared less, that Visionworks in Crystal Lake Illinois recklessly dispensed dangerous and faulty contact lenses to me, that caused this ulcer, and my eyes to be swelled shut.

These folks work on commission and their only goal is to sell you as many options and "upgrades" as possible. I brought in my own frames because they do not sell that particular brand. This immediately seemed to set a bad tone and the person "assisting" me actually made fun of them. All I wanted were lenses for reading but the salesperson, citing eye health reasons, convinced me that it would be better to have a more expensive lens category and within that category, I should have the higher end. I agreed and received a quote that turned out to be $100 higher than it should have been.

They advertise and say they have great customer service, but my experience is terrible. Bought two pairs. One reading glasses and the other sunglasses. The reading glasses are terrible. I cannot see clearly. Once you pay and they got your money you are stuck with a pair that are no good. I will never buy from them again. I need to go somewhere that I can get good reading glasses. Anyone looking to buy glasses stay away from Visionworks. Specially the one in Sanford Florida.

I made my appointment a week prior and only at Visionworks because my insurance covers it. I walk in and they said no one bothered to look up my insurance and I don't know if I'm really covered. So I have to wait and allow people to go ahead of my appointment while they look up the information. After three different people point blame at someone else they finally find that insurance covers my visit and it will be $10. Ok, great.

First ever (and last) experience at Visionworks in Temple TX. Started by identifying my insurance carrier and that I wanted to stay in the $200 range out of pocket. Since my frame allowance is $200, it seemed that was a reasonable target for lenses. We discussed that I wanted high def progressives with other options (no glare, scratch resistant, UV protection, Transitions). Associate said they only recommend Transitions Signature or XTRActive. After a quote of $210, he did a great job of helping me pick out attractive frames that would require no copay. We proceeded to filling out paperwork and taking measurements, etc. for ordering.

Over last 3 years purchased 4 pairs of glasses 2 of which broke. I decided to get latest pair fixed when the earpiece broke off. The attended looked on the wall and matched the frames exactly by serial number. Next the charge. $58 which I had to pay up front. She told me she would pop lens out of the old into the new. Well of course that could not be done. I ask her if she could send back to the lab to fix. “No you would have to start the process again and buy a new pair.” So I had to get a refund for the money charged. Needless to say this would be my last pair of glasses at Visionworks.

My 10 year old Niece who is visiting us with my wife’s Brother from Colombia lost her glasses in Florida. When we returned to Texas we went to Visionworks located on Westheimer with the prescription for new lenses. She chose the new frames and we filled out the necessary paperwork, paid the bill, and were told 6 to 9 days for delivery. Day 9 arrived and no phone call. We called numerous times for an update and had various excuses given to us. “Try again tomorrow”. “We can’t find her name in our system”. “The lady who took the order isn’t here today”.

My wife and I went to Visionworks to purchase contacts. Our insurance provides $130 allowance per year to purchase contacts and we wanted to buy on box for $80 that day and use the balance later. The Visionworks agent told us we had to use the whole amount at one time or we would lose it. That seemed odd to me so I called the insurance and the person I talked to said as long as there is a balance we can use it to make another purchase later in the year.

Went to VisionWorks in Mesa, AZ with our son. His glasses had broken, and since we had recently moved here from the Midwest, we were looking for an emergency fix. We went ahead and scheduled an exam for contacts and glasses. Even with our insurance, we ended up paying $600 for one pair of glasses and contacts. VisionWorks only offers high-end, expensive frames, and their frame and lens "specials" are nothing of the sort. We have great insurance through EyeMed, but the pricing at VisionWorks is so extreme that insurance won't even begin to cover it!

Empire Vision Works 1150 Niagra Falls Blvd. Tonawanda, NY 14150 - 6/29/18 entered above-named store. Greeted immediately by **. Pleasant, friendly, extremely professional. I asked ** to look over my frames that I had picked up on 6/25/18 from another Empire Vision Works location. I felt they were took tight, hurting my left ear & left nare region & seemed crooked. She listened to my concerns. Corrected the issues. I am now pain-free & can see correctly, ** is the best in my book. ** keep up the great work & don't ever change!

I have been wearing glasses for 30 years, so I have an idea what the cost should be. This is the first time I went to Visionworks and feel the cost was exorbitant. Highly excessive and this was with insurance. When I went to pick the glasses up, they were incorrect strengths and had to be sent back and redone. More time waiting!

I never went into a place where they made my vision worse. Getting glasses from there was a big mistake. It's a miracle I can type this. I have blurry vision thanks to them. Nobody does their job anymore.

When I tried to call Visionworks (in Aurora Colorado on Mississippi Avenue) to ask them a couple of questions about my first prescription the woman who answered the phone acted like she knew nothing about the difference between a plus number and a minus number on my prescription. She couldn’t answer simple questions like whether I needed glasses for distance or reading glasses. Then she quickly tried to get me off the phone and told me she couldn’t talk. I would never trust these people with my eyes.

Had my eye exam, 2nd time customer, was told my right eye got a lot worse. Ordered new glasses and sunglasses. When I picked them up a couple of weeks later, I could not see out of my right eye. They told me to give them a couple of weeks and if still having a problem to come back in. Almost got in a car accident because I could not see out of the right eye after wearing them for a week. Called Visionworks, went back in had another exam, was now told my right eye improved and my left astigmatism improved. Did not know this was possible.

Visionworks in Springfield, NJ. Friday evening. My glasses have created a severe irritation on the bridge of my nose (red and inflamed). I indicated to the man who was sitting at the desk what the problem was. I asked if I could get a cushion or something to relieve the situation. He immediately told me that these frames do not have anything and his glasses are the same and he doesnt have the problem. That was it!!! He was abrupt, and did not even try a feeble attempt to help me. I asked if no one else ever had this problem. He just went back to his work. Rude!! I will never again go back!! He could have at minimum be courteous-absolutely not at all service oriented.

Frame Insurance copay $99.95. Regular wearing. No abuse for 2+year. Frame starts falling off. When I go to Visionworks in Kingston NY, they said it is warranty only for 12-month. Poor quality. Wearing glass for over 45 years. First pair falling apart like this. Customer service poor.

The worse experience ever, signed stating buy one get one. Well that didn’t happen when I picked out 2 was given Full price of both no explanation. Anyway order one pair was told will get a call in 2 weeks. Well if you got that call I did. Almost 4 weeks goes by and I contact them, oh somehow glasses just came in day before. Pick up glasses, get home and look like something was glued on lenses to make transitional lens.

I just visited the Visionworks website to leave feedback on my experiences. It appeared the store that I visited would be contacting me, by the automated form I was presented. There is nothing the store can do to fix what they have done, I wanted to let someone know at corporate how horribly run the store in my area is. I then looked for a phone number to contact them. I was hung up on after calling 6 times and selecting 6 different extensions.

Cheap Quality - High Price. Visionworks Cedar Hills Crossing # 178 3205 SW Cedar Hills Blvd, Ste 9 Beaverton, OR 97005. (503) 646-7995. They took advantage of my wife and at her insurance. They give her cheap made in China unbranded 2 pairs of eyeglasses and charging her $1020.93. We return one pair for a refund of $364.97. The store manager and the supervisor ignored all my emails to contact me and they been unprofessional on phone or in person. Be aware of the quality and what you are paying. WM 5037 BR 51 18-140 China Made. Selling this on their website for $41.97. BUY ONE GET ONE FREE USE CODE: BOGO. Under $100 Eyeglasses Brown WM 5037.

I had an appointment to get my eyes checked at the Visionworks at 7727 Mall Road, Florence KY. I arrived 5 minutes before my appointment and filled out their paperwork and this person walks in and says he didn't believe that the exam he had a few days earlier was correct. They brought the Optometrist out and he said "I know my exam was correct but let me check again" And took the person back in front of me. The worst part is that happened last year. The same exact thing!!! Plus, the people in front just didn't care. And they lied about why the person was taken back in front of me. Oh it was the same lie they gave last year. It kills me that you can hear everything they talk about with their customers. Isn't there a HIPAA Law. Does it not require some privacy. I recommend going anywhere other than Visionworks. They don't care about you!

I came here because this is the place my insurance told me to go (MANAGED CARE - MEDICAID). They give them no choice of glasses. There is one pair of glasses in every set of glasses for 69.99. They are all the same type of glasses. Very unfair just because my insurance isn't for the rich better off people I get no choice of glasses.

Was in to use my vision insurance allowance to get contacts. Decided to take advantage of an offer of 50% off of a pair of glasses. Wow... the works part of their name is when they give you the works. They added all sorts of things to the impulse pair of glasses that I explained to the sales girl I would only wear in a dire emergency, next to never, and that I wanted basic... without consult, she added and calculated and added everything she could think of to these random never wear glasses. When she finished and told me my total, I gasp... I ask for explanation, she would never say. Buyer beware, I'm too timid but I should have said never mind. Even worse note on these $$$ glasses... I did try to wear them since I spent so much and they make everything look wavy. I hate the glasses, I hate the up-sale and I hated Visionworks!!! Avoid, avoid unless you are more assertive and can get them to show you and tell you all charges.

So went to the Visionworks on Columbus BLVD in Philadelphia. I used my Davis Vision and also told them I'm on disability so can't afford anything expensive. Did my eye exam, the lady was very nice. Went around and looked at the frames and found a nice pair. Without even asking me what kind of lenses I wanted, he just assumed I wanted the high definition lenses which would have been $250 out of pocket even with my insurance. So finally picked my lenses they said two weeks. Way too long but I said ok. So three weeks go by and I call. "Oh I'm sorry, there was a defect in your lenses." So here it's week four with no glasses. DO NOT GO TO VISIONWORKS!! SAVE YOUR SANITY.

If you have Davis Vision... great place to get fashionable glasses at no cost. I paid $60 for non glare and that is it. Remember the k. Least satisfied are more likely to leave reviews. It's the American culture. I'm a business owner, I know. Glasses are a rip off everywhere... I'm blind without them. What am I going to do? Go without? Fast, friendly service in Ann Arbor, MI.

I purchased a pair of eyeglasses. You have 30 days to decide if you will like them. My first pair was too heavy and I started having headaches. I went back to return them for refund. I was told I could exchange them for another pair. I looked around. The customer rep was very helpful and trying to find a suitable pair and she found one. I liked it but I told her that the pair cost more than my original set that I purchased.

9/1 Went in to see about getting new glasses. The associate helped me, knew I came in based on that offer so I pick out 2 pair I like after eye exam. She then looked at my old glasses from 2 or 3 years ago I purchased from Visionworks. Went in back. My glasses came back like a burn mark on lens. She started doing math and said I don't qualify for buy one get one so I had to get 1 pair. Mine were damaged. That's not the end of it. When I hotbed the new ones the green glare was horrific. I was in store Meadows Mall Las Vegas 5 times and 12 to 15 calls telling them I was not happy. It was causing severe headaches which ordered another pair. Came in 2 days before 30 day warranty was up. Tried those on. SAME issue. Excessive green glare.

I had the worst experience ever. I got there 12:55 pm in the after and it's now 2:08 as I speak and still haven’t seen anyone. Just unbelievable. 3 people already went ahead of me. The wait is absolutely disgusting. I’m def not even going to bother getting the cover for them.

First my appointment was at 12:15 and was not seen by the doctor until 2:23. My script was the same for years but the past 2 appointments I had there (insurance changed needed a new doctor) my script both years in a row conveniently requiring me to get all new glasses and contacts every year. I waited 8 days so I called to check on the status of my contacts and glasses and was insulted because I guess I was supposed to know they came from Texas and they just had a hurricane.

I am in the middle of the worst experience with Vision Works in Shrewsbury, NJ. I stopped in about a month ago to order glasses (I had a prescription from my eye doctor already) and this used car salesman type of guy sits with me after I picked out frames. Wow, expensive, but what the heck, I needed glasses. After a few weeks, no call and I notice the store is closed and has big blowers inside for what I assumed was a mold issue. Note of the door to call the Neptune office. I do so and was told my glasses are there. A few days later, I go there - no glasses. Oh, they have all been transported back to Shrewsbury, go there. So I go there, still closed. I finally find out that yes, they do have a mold issue and my glasses will be ready in a few days. The manager kept apologizing and I said, "Just Fix It!" Worst customer service ever. I never got one call from anyone on any of this. I had to do all the calling and all of the legwork. Not good!

I used insurance money to purchase contact lenses. I was given a trial pair to wear. I couldn't wear them. Went back to the store to tell them and they already had a year's worth of contact lenses for me. So my insurance paid for lenses for one year and I couldn't wear them. My glasses I couldn't see correctly out of because of the lens. The new pair I haven't received and I was told they were in the store, but the person who fits the glasses wasn't working that day. They have not called me back. So, I have no glasses for which I paid in full.

7702 Richmond Hwy, Ste H Alexandria, VA 22306 (703) 717-0737.

I came in on the last day of the Customer Appreciation 50% off sale. I have no vision insurance and inform them of this from the get-go. I did not make an appointment, so I ended up waiting about 45 minutes or so for my exam. The exam takes all of 5 minutes. I then spend about 10 minutes browsing for frames. Wait about 30 more minutes to be called to actually order my glasses. When I sit down, the associate looks at my information and says "So you have a pretty bad astigmatism, huh. I have one too and fluorescent lights really bother me." He then proceeds to take my pupil measurements and everything else. He checks in the back and says they don't have my lenses in stock and will have to order them, okay no problem. He then pulls out a calculator and begins adding up my total. Before the 50 % discount, he gives me a total of $458. 95. With the discount my total is $243.97.

I went to our local Visionwork's #366 store in Asheville, NC on 08/09/2017 for a pair of glasses. I placed my order with them and I was told that it would take a week before I could get them back. I did receive them one week later and went to the store to pick them up. I was NEVER FITTED by anyone inside of this store for my new glasses. Since then, I have had problems with them as far as the anti-reflective coating that was to be added to these glasses at a cost of $100.00 extra. I told the person that I placed the order with that I use the computer a lot and also do a lot of driving - day and night. I was assured by him that the anti-reflective coating would help a lot in this matter. So, just how does one know that they got what they paid for??? The prescription from the doctor or the place where I had the work done at??? Not at all happy with what I did receive. Please advise.

Misleading – There are a lot of chain eyeglass wear and prescriptions out there. I would definitely shop around prior to Visionworks. If you have vision insurance I would also check with your health insurance company to guide you. Overall selection is acceptable and quality is ok but unacceptable value for the price.

I just bought new glasses in July 2017. So since then, I have had to drive 1 hour drive as of now 4 times. This has been the worse experience in my life to get glasses. I have the transitions but not enough coverage, as they told me they would. My eyes are very sensitive to sunlight. I've had surgery on one eye for lazy eye and cannot see in that eye. My surgeon told me I have to have more protection to save good eye. I can't afford to buy sunglasses with my script. I hope and Pray someone can help me!

I bought two for one frames from the McHenry Il store Feb 2017. In May I had to return them for a temple defect. They did replace after much hassle because I was out of town for the summer Now in August the same problem with us pair. Now I am without my glasses another 10 days while I mail them in and they fix. I'm really sick of going through this inconvenience again for frames that were well over 300$. It also took three trips back to store to get original frames adjusted correctly. I will NEVER recommend Vision Works or use them again.

December 30, 2016 ordered and bought a pair of lenses for my wife who is on my insurance and asked them to check with the insurance company for eligibility and coverage which took about 20 min. and they approved us and we paid our copay of $34.95 out of total $369.95. Now, after almost 5 months, we have received an invoice for a balance of $117.00 stating as non-covered charges. I've contacted the store at 231 S Fry Rd. Katy, TX, 77450 (281-492-6400) around 7:30 pm on Thursday May 25 and spoke with a lady and she referred me by coming to store tomorrow and I need to talk to a manager.

I paid over $350.00 for two pairs of glasses that I cannot use unless I clean them 3-5 times a day. I have had many glasses over the years but never did I ever have to clean them every time I put them on since I only need them for reading.

I have been going to Visionworks for the last 3-4 years. The office located at 30715 US 19 N, Palm Harbor, FL. Every time I went in I complained about the redness, itching, tearing, etc. The Dr. there insisted it was dry eyes and get some over the counter tears. I tried them all. Some helped but not much. I, also, asked about my cataracts. She said they were fine. Last year, 2016, my frames broke. I went in and they said they could not fix them but sold me a new frame. Around May 1, 2017, the frames broke. I took them back to Visionworks. They said they could not fix them but would sell me a new frame. I said, "Forget it. You did it to me once not the second time and I would not be back."

I was excited about the 2 for 1 offer. I went to Visionworks at the Quarry in San Antonio. Upfront I want to say that the employees at this location were all very nice and accommodating. After my experience there I felt sorry for them working for such a lousy business. I had to go back about 4 times because my order was continually wrong. Finally I accepted my glasses (sunglasses and graduated eyeglasses) even though I was unhappy. I was simply sick of dealing with Visionworks. I knew they would never get it right. I am unable to read with either pair of glasses. I tested them by reading something with my Costco glasses (which were perfect) and then with the Visionworks glasses. The difference was huge. I wasted my time and money. I wish I had read reviews before I went. DO NOT GO TO VISIONWORKS!

I was told my order will be ready within 10 days. After waiting a while and not hearing from them, I called the Barton Creek Mall store, I was kept on hold for a long time, they were telling me that they couldn't find my order, asking me if I am sure I got them from that location, until eventually they told me that my glasses won't be ready for another 10 days. No one apologized or asked how to make it right, they just left it at that. I think they simply forgot to put in the order and just put it in when I called in two weeks later.

Bought 2 pairs of Eye Glasses, unable to see clearly out of Both pair lenses. Taken back to store location. They claim they remade. Lenses Still can't see out of them for smudge lens. Worker claim I must purchase lens cleaning solution to keep lens clear. Bought 6/17/16 @ Parkchester 1445 Metropolitan Ave Bronx. N.Y. 10462 Not Resolve. Awaiting your assistance to return to store. Please HELP.

First, I got my granddaughter glasses for correcting her lazy eye. Her insurance would not pay until June, so I paid. I got what she wanted, transitions and scratch proof which I paid extra for costing about 179.00. My granddaughter is 6. I was never told the scratch proof were only for 30 days, and if I wanted them replaced, it would cost me 50.00. NEVER did Walmart Vision treat me like this or USA Opticals. So my granddaughter has to look through scratched lenses.

I recently tried to get glasses from Zenni and got screwed. Went to Visionworks. Had my glasses the next day. After spending $80 and waiting six weeks to get the wrong order, and being told that they wouldn't correct the problem, I went to Visionworks and had glasses the next day for less money.

I arrived early, was told the exam would begin in 5 minutes; it began in 40 minutes. Staff had to be asked repeatedly what was going on because they gave vague, irrelevant answers. What should have been a 30 minute appointment was an hour and 15 minutes. It was in a mall that took a while to drive to. Almost walked out. I will use the prescription to get eyewear elsewhere.

I went to a Visionworks in Marlton, New Jersey, off of Route 73 last week. I figured with my health insurance they were the easiest to go to for a quick annual exam. I am so very lucky I saw the Dr. I saw, Allan **. As he was examining me he stopped short from completing the exam and explained that he was concerned about the portion of the exam that requires him to dilate my pupils because he saw that the opening behind my eyes was very narrow. That could potentially be a sign of glaucoma and if he dilated my eyes without having that checked it could be a potential problem for me. So he suggested that I go to see a specialist who could do the more extensive glaucoma exam required to confirm or dispel this possibility.

Twice now I have gone to Visionworks when the buy 1 get one free sale is on only to BE TURNED AWAY!!! Visionworks is the only eye care store that doesn't have walk-in appointments. I went in on a FRIDAY (3/31/17) to literally buy glasses. They couldn't give me an appointment until MONDAY. When I told her the sale would be over, it was NO BIG DEAL to her.

A week after my exam I went to Visionworks and picked up my new glasses which cost over 700 dollars. I was asked to put them on and explained that I could not see and was told to take them home it would take time for me to get use to them. I tried and still could not see and scheduled another appt. with the doctor. When I sit on the chair the first thing she says to me is "I don't know why you are here," "I don't know why I am dealing with this" and "I told you that you need to give it time to get use to them." I told her "first of all I am not a child and don't talk to me like one and second I know what works and doesn't work for me and I can't see with the glasses."

We called Visionworks on 3/15/17 to inquire about glasses for my son. I explained that the eye exam was done at another location (Wills Eye of Philadelphia), so he proceeded to say "you will need to stop in so we can run the insurance." On 3/17/17 my son finished school early, off to Visionworks 2250 S Christopher Columbus Blvd 19148 we go. We were greeted at the door hello and no name given (heavy set ** male). Since he said the person I asked for by name wasn't there, had to start all over with information. So we started again! He takes our script and insurance info and stated we may have to make some changes (I have no clue what that meant but left a real bad taste in my mouth).

Went to Visionworks right after my insurance changed. I heard bad things about them, BUT gave them the benefit of the doubt. Well I wish I didn't!! First they overcharged me by $40.00. Then went to pick up my glasses, got home, saw the frame was cut crooked, and couldn't see close up. They said the measurements were wrong, redid them again, went back to get them. STILL can't see!! Decided to have another eye exam by them so I could see once and for all. Went today to pick up again. The RX is worse!! AND the lens is cut crooked once again!!! NEVER AGAIN!!! I will NEVER recommend them to ANYONE!! I will call again tomorrow to let them know I will be back for the 5th time and they BETTER NOT charge me for anything!!! All I wanted was new glasses. This is going on for OVER a month and still not corrected!!! It's sad when I see better without the glasses on!!

In November of 2016, I went to Visionworks to get an eye exam, so I could get new contacts. Had the exam in early November and I was told that it could take up to two weeks due to a, "custom order". I was called in December and went in to try on the trial pair. The company sent the wrong prescription on my right eye, so it had to be re-ordered. I was told by the 12th of December I would receive the contact. I called several times and was told, "They are in transit". Finally, I received a call that the contact had arrived. I went in and was simply handed the contact. I was not asked to try them on?? In addition, I had asked the manager to also order my old prescription, just in case those contacts were no good. I was told that they should arrive by the 19th of December.

I bought my new glasses in August 2016 at Visionworks #325 (Dr Margaret **) Port Richey, FL. From the beginning I complained my eye glasses were not good. They told me to get used to the new glasses. They also did not fit, they keep sliding down my nose. I have been in and out of that place so many times, without any satisfaction. I could not read with my second pair either unless I shoved one side higher than the other. They are as new in the box as the day I got them. After the warranty ran out, they said the specialist would have to do a new exam and that would be my cost. I dug out my 8-year-old pair and I can read with them and I use my 2 dollar ones from the Dollar Store to read (I have my receipt of $ 312.47 of 08/15/2016.)

I set up an appointment to get a contact lens fitting and a written prescription. I was given a trial pair of contacts for astigmatism and told the doctor that I always got Freshlook contacts in the past and probably would go back to those. The blonde haired lady that rang me up afterwards was completely rude and unprofessional trying to strong arm me into pre-ordering contacts through them at an inflated rate, even though I said I just wanted the prescription and there was a website my insurance company suggested ordering contacts through. I was then told that the exam was only covered if I was buying contacts through them so now I'd have to pay an extra $30. My insurance covered the fitting and I was only supposed to have a $25 co-pay. It turned into me paying $55 because I wouldn't buy contacts through them.

Do yourself a favor don't go there. The service sucks. It's been 12 days I'm still waiting for my glasses. Called yesterday I was told they are finishing them up. That's a lie. They send the glasses out to be make. $648 for 1 pair of glasses. Then I find out a few days later this company is in the top 3 worst places to get glasses. I looked up to see if the glasses are made on site. Instead I get 344 reasons not to buy glasses at vision care.

Vision Works Clifton Park Customer Service is Terrible. They kept me waiting for 20-25 minutes when I went to pick my glasses. Even though there are many opticians in the store, the ones who were serving were only two. Out of the two, one was talking with a customer about all the restaurants in town, describing each of the menu items she has tried, describing her grandmother etc, etc. The other optician was filling in paperwork in the computer. Why would this be more important than attending to a customer who is waiting? Her name I believe was Ally. Don't know the name of the one talking about food.

I've been going to Empire Vision for years due to our eye care plan at work. Empire was purchased by Davis (I believe) and now goes by Visionworks. I've always had very favorable experience when dealing with the Optometrist, who has been there for years, so my complaint isn't about him or the quality of service, which has always been excellent. My complaint is with their pricing policy. I keep the most recent pair of glasses as a back up, and the older pair, no more than 2 years old, I donate to them for the Lions Club. This year I wanted to purchase sunglasses in addition to the ones I get free with my vision care plan. They still carry the old frame, which I happen to like, and I asked to use them for my new sunglasses, to save money. The young lady priced it out for me, and I was told without hesitation that it would cost me more to use my current frame than it would if I purchased a new frame, which I think it is absolutely ridiculous.

I will never return to this store. Pay insurance for the frame of my glasses for a year, when I suffered that damage, I want to charge an additional, which in general terms it is cheaper to buy a new frame in another store, so the insurance is Practically pay for nothing. I do not recommend you go there.

Employees at Vision Works, Route 31, Liverpool, New York, do not know what Customer Service is!! We were greeted upon arrival but the niceties ended there. With my husband's help I picked out frames for eyeglasses and sunglasses. At no time was I approached by an employee to see if I needed assistance but they did seem concerned I didn't have a vision card for them to photocopy. I added my name to a waiting list and approximately 20 minutes later my name was called. The Licensed Optician seemed to be in a hurry from the moment she sat down (new computer system, Saturdays are always busy, etc.). I asked if she could price all frames/lenses for me, which she did. While entering the information in the computer I asked "If I don't make a selection today, will the information be in the computer when I come back in?" Optician told me "No. If you don't order today, all the information needs to be deleted".

The eye dr was great. I was asked if I wanted my prescription all over or in one spot by the sales rep. I got my glasses and noticed the ground was slanted etc. I have astigmatism but was told I just needed to get used to them. I called to get a paper signed for DMV and Reisterstown said they don't do that. I called the one in Catonsville and hopefully I can get the form. I was told that was common. Reisterstown needs to be trained on what they sell and learn not to raise their voices to patrons.

Throughout all the years of being a client at Visionworks they never cease to amaze me at how extremely unprofessional they are. I need to begin looking elsewhere for my eyecare because this is ridiculous. I don't know if all Visionwork locations are the same, but the one on Rt. 46 West Totowa, NJ, needs to really improve their customer service. I will begin with my most recent experience. I called and asked them if they could please send me my prescription through mail because I really want to buy my glasses elsewhere instead of dealing with them. I asked them on January 6, it's January 18 and I still haven't received anything despite me calling them six times to please send me the prescription. All the workers tell me the same story, "I will put it in the mail right now".

Visionworks has excellent quality and selection, and gives a great value for contacts and glasses! They respect your appointment time so you are not just sitting around. Their employees and doctors are well informed and friendly.

Not the least bit impressed and will likely never return. I was greeted by a harried and stressed AMY who briskly handed me forms and told me which chair to sit in to complete them. No restroom - "out of order" AMY says. Eye exam by Dr. with probably 100 years of experience - OK. I had to wait 45 minutes after exam to get price of glasses. Here is where it got interesting and the sales pitch started. Buy 1 get one free. If I use my insurance 2 pairs for 957.00, If I take their promotion 850.00. I advised them I only wanted 1 pair. They push 2 pair. "My last glasses cost me 295.00 how much will 1 pair cost me this time?" I ask. 1 Pair 587.00 - and they repeat "much better deal to get 2 at 850.00. I don't need 2 pair. Why 587.00 when last pair 2 years ago cost 295.00? "You used a coupon" was the answer. Took my prescription and went to another store and purchased same frame and glasses for 259.00.

I love this place. Easy access, great hours of service. The price of their glasses is very good and the quality is great. You will find what you want with their selection and their delivery is on time. They take care of you every time you have a need. They work with you to make sure the glasses fit properly.

I am very happy with the quality of my frame. I have had the same frames since 2010 and have held up wonderfully. If I have any adjustments I can go to any Vision Center and they will adjust my frames. That is a plus compared to an independent eyeglass doctor. But I paid a little more than what I expected from their advertisements. Also, the selection could have been better as you only get what they had on display. I suggest before you order to find out the cost.

My husband purchased glasses from Visionworks last December. In November a lens loosened and the frame needed a simple repair to secure the lens. We went back to the store and the woman working never got up from her chair and told us they only guaranteed their products for 30 days. She said we could go home and glue them! Will never darken their door again! Took the glasses to the optical store we have previously bought from. They not only repaired the glasses, they did not charge us.

I went to the Visionworks on Mayo in Scottsdale. The exam never got my prescription right, and the salesman was pushy and lied to me about prices. I am very easy to please, but he was impossible and rude. I had a "buy one, get one free" coupon, and he said that I had to spend $900 to get a second pair for free. I went to Costco instead, where the prices were realistic and the people were kind! I had to take another exam because the one from Visionworks had numbers they'd never seen before, but it was worth it.

The value of the glasses is poor and quality is just ok, but the overall selection was extensive. However, I waited for 2 hours to be fit. They were also overpriced and understaffed. The ophthalmologist was professional and felt he DID a good job as vision with my regular glasses for trifocals were well done but not so for my free sunglasses wherein the script was too strong.

Very happy with the Visionworks in my town. It is a great place to get good quality glasses and it's easy to get an appointment. Now I go there and it only takes about one week to get a new pair of glasses which is great. They always have a large number of glasses to pick from. Frames are very good and I have reused them a number of time over the years. You get what you pay for.

I always try to purchase during an ad sale and I try to stay with something similar to what I have. After I select what I think will work, they are careful to make sure the frame is the right size for my face and contours. Picked the glasses up in store and they have held up to mild abuse.

Visionworks has fine selection, great quality and very good value. When I got my glasses in store, they made sure the glasses fit comfortable and my vision was clear. They were concerned that I was completely happy with my new glasses. They had good, knowledgeable employees and there was great followup service. I would recommend them to all my friends, family and acquaintances.

Selection were pretty good but I feel like they could have a few more options. The glasses have very good quality, though. There were very few marks or scratches and I've had them for a year. The value is very good for the price, too. I received my glasses in store and it only took them an hour to get them done. The gentleman who did my adjustment was nice but the glasses still slid off of my face. I had to have my mother and grandmother fix them as they work in the same industry. Other than that, they're very knowledgeable.

I should have listened to the young lady who came out of the store stating the people inside there are very ignorant. I made an appointment for myself and my family. They had all old information from a previous job and old information for contact. We updated old insurance info and new contact info. I show up the next week for my appointment, saying to my son as we drove up, we are right on time. When I walked in the receptionist asked my name and after I gave her the information she immediately let me know that I had missed my appointment and the doctor will not see us now. I advised that I had not missed the appointment and told her the times which she let me know I was incorrect and she was very smug and cutting me off as I spoke to her. She said that we did not confirm her appointment and confidently went into her computer to tell me what the phone number was that she called.