Visionworks Reviews

We went to the Visionworks in The Woodlands mall to get our daughter some new glasses and worked with Kameisha. What a wonderful experience! Kameisha was very professional and helped our daughter choose the right frames and lens with all of the correct additions for when and how she uses her glasses. We appreciated Kameisha's advice and recommendations. We are looking forward to some great new glasses!

My glasses got a little twisted and the nose piece broke off, I stopped in today 10/10/19 and the whole staff welcomed me to the store. The young girl that helped me was very professional and quick with my fix! The atmosphere in the store is uplifting and friendly. Great job! Alicia **

Just visited Visionworks in McAllen inside the mall. As soon as I went in was greeted very friendly and got assistance right away by Cesar **. He pursued to tell me they were having a 60% off sale all frames. I kept looking around and was kinda lost because I have never had to wear glasses before. Then Manny ** attended to me. Was very courteous... knowledgeable....and was just a joy to speak to. He even suggested which frames fit me better since I was undecided. Overall these 2 gentlemen are an asset to this company and clearly know what they are doing and actually care about their customers.

We've become patients and customers of this location for many reasons. The doctor and staff are nothing but friendly, welcoming and very professional. Dr. ** comes off a bit dry at first but the guy is awesome. His exams are meticulous and nothing but thorough. If you need to get glasses, all the reps are attentive and professional, but Mike ** is my favorite to deal with. He's funny, straightforward and has a good personality. Besides, you cant beat the prices and ongoing specials on eyewear. We have had nothing but good experiences at this location and would encourage anyone to visit or make an appointment. Marisol

I purchased a pair of the best progressive lenses from Visionworks. I liked the lightweight of the lenses and frames. My glasses developed a smokey coating on the lenses that I could not clean, plus the lenses were not fitted to the frames (parts of the lenses were not in the glasses frames.) I found myself cleaning these lenses 5-10 times a day.

Visionworks has a great employee in Mo **, Lab Supervisor in their Sterling, VA store. Excellent rapport with this customer with a small problem - went out of his way to help. Thanks - he deserves to go places, but right now kudos for a job well done.

This was my first experience with Visionworks and it will not be my last. I received my 2 pairs of glasses on time. After going home and using my glasses I was not happy. I returned to Visionworks and was assured that changes would be made that I would be happy with. They stand by their guarantee that I would be completely satisfied with my eyewear purchase. Lilia was so helpful and it was evident that my concerns and happiness were very important to her. Sam was very professional and answered my many questions. I will recommend them highly and return for all my eyecare needs.

I went to Vision Works for their 2 for $59 sale. I have glasses from the store in Maryland that are great and wanted the same lenses as the ones I had. Layne worked with the store in Maryland and found the exact match for my new glasses, I have bought many pairs of glasses from Vision Works and never had a problem and when there is a problem they correct it no questions asked. Ms. ** was very understanding of the product I wanted and made sure I was totally satisfied with my purchase.

I had my eyes checked by their doctor and that went really well but after picking out two pair of frames BOGO the sales representative prices the lenses at 460 dollars. That’s even before the add on, non-glare and scratch resistant. The highest cost was 600. After calling another store in my area I was given a price between 280 up to 600 before add on. I feel she was trying to rip me off. I’ll order online from another company before ever going to Visionworks.

Ms. ** was very professional and helpful. She aided in finding the right glasses, fitted them on my face and just gave me the attention and concern I needed to make my purchase... She wasn't just trying to make a sale, she had my best interest at heart and that meant everything to me..

A year and a half ago I bought progressive transition lenses and glasses from this store. (I spent over $300 per lens plus more for frames.) Today I can barely see through the lenses. I took them to the store and they said the transition film has buckled. Since the lens is over a year old they are unable to do anything for me. They said I must have left them in the heat. I assure you I only take them off to sleep. That is ridiculous! Never in my glass wearing life have I ever had glasses go foggy. (In their words-“have the material buckle”.) Especially in a little over a year. I would not recommend buying from any Visionworks store. They use very bad materials and will not stand behind their product!!

Disappointed that the woman who was giving my son his contact lenses to try was very impatient. Lens fell on floor and he wasn’t given a new one. I tried to clean it at sink for my son the best I could but when he put it in he said his eye burned. I asked for eye drops but she refused to give him any. I asked to just get his prescription so I could order a new clean pair and try with him at home but I was also refused to be given my prescription until I called my family attorney.

I would be willing to share my personal experience in detail should anyone be interested, but feel it is important to summarize it for others seeking care. I understand Visionworks is a large network and not all will experience similar situations at other locations, so I am cautioning against using the Fishers, IN location specifically. More specifically, I caution against seeing Dr. Linda **. As a five and half month pregnant patient, I realize pregnant women are urged to wait to seek treatment until after the pregnancy due to various reasons. I required new eyewear; however, and knew I would make my medical condition known and figured I hadn't been the first pregnant patient to seek care. Dr. Linda ** was negligent in consideration to my condition and borderline harassing in nature. I have never experienced the lack of concern I received from her at any point in my life in a medical capacity.

I had a appointment at 2:45 today. I arrived early. When I approached the desk the lady told me to give her my insurance info and be quick about it!! When I asked her to look it up she wouldn't even bother, was extremely rude and unprofessional. The dr sat right next to her during this and they acted like it was a big joke. How is this business still open??

They own up to their bad reviews. They open at 9am and you may have an appointment at 9am but you won’t be seen till 10am. If you haven’t done paperwork then 10:30am and that's assuming the receptionist didn’t forget to file your paperwork. So if you come here and have time to waste then this place is perfect for you. But if you are on a time limit it's best you look elsewhere.

When my sunglasses came in you could clearly see where the lens was cut to fit the frame. It looked almost like there was a space between the lens and frame. I was told it was just residue from the cutting. She popped it out, cleaned it and put it back - it didn't look any different! I told her this was unacceptable as I paid a lot of money and was unhappy with the way it looked. She asked me to leave them and her manager would look at them the next day and call. Well three days went by and no one called me. I went in and a different woman at the counter did the exact same thing as the first. I was so disgusted as the result was the same, but I just took them and vowed to never come back need.

I got a pair of prescription sunglasses there. Purchased on 4/25. Got them today 5/14. It took almost three weeks! The woman who helped me was not weird and not pleasant! She didn't smile once both times I was there, order and pick up. Never say "thank you" for my business either. I got eyeglasses from them before. The person who helped me before was better.

I ordered two pair of eyeglasses from Visionworks and that started the nightmare. Following an 8 day wait, I went to pick up my new eyeglasses. The employee would not give me the eyeglasses I paid $450 for. She said the doctor wasn't in. What? I didn't use their doctor. Didn't matter. After a call to the home office I received my eyeglasses. The employee was so mad she refused to adjust the glasses. Went to my eye doctor's office and had them adjusted. That's when I found that the progression was wrong. Took the eyeglasses back to Visionworks. After being yelled at and called names by the manager, I got a refund. NEVER AGAIN.

I went to Visionworks in Medford NY, for progressive glasses, and was met by rude and unprofessional sales people. It took 2 weeks to get the glasses. Second, the glasses I got from them are absolutely horrible, and you’re lucky if you can see out of them. The glasses here are junk, and your vision will be distorted by cheap glasses. They are dangerous to wear. You will fall while walking, they are that bad. Do not trust this place at all. I am warning everyone that shops here. This place is the pits. Do not buy progressive glasses from them. They do not work correctly.

Such a dishonest store. They say they take your insurance then you call your insurance and they tell me I'm 100% covered, then Visionworks says "the doctor only takes part of your insurance but it won't cover much", so I know she's lying. Then the lady next to me calls her insurance company to see if they charged them, well guess what? Not only did she collect 90 dollars from the woman she also charged her insurance company for the same test 90 dollars. Guess what Visionworks? You've been reported for fraud. And I'm going viral just to see how others were cheated.

LASHONDA did amazing using our insurance and knowledge in getting us the best options for what we could afford for myself, my husband and my son!!!! Both doctors were awesome. They took time with me especially because my vision is so bad. The first doctor took my prescription and when I came to get fitted for my contacts and the other doctor I had not seen made sure they were the perfect fit and not too strong! I would definitely go back because of all of you. Thank you for making the experience great and affordable!!!

Went to Visionworks in Boston on State street for first time last year. Everyone was so nice. The doctor knew I got migraines so put sunglasses on my prescription. Because I should be wearing bifocals but have vertigo so I can't. I got to pick out 2 beautiful pairs one for reading the other for distance. I was able to get transitional lenses for my sunglass pair. I have had no problems with them and will be back in a year for another 2 pairs which my insurance covers totally. Thank you for a great experience.

Visionworks doesn’t only take the time to ensure you look great in your new eyeglasses, they ensure you can see perfectly AND that your eyes are healthy. McHenry IL location has the latest equipment and reviewed in detail my eye health - important to me as we have glaucoma and cataract disease in my family history. Excellent staff too!!

After last Saturday coming in finding out I had a eye infection I took the prescribed medication. Came back in to actually find glasses and couldn’t be happier. Not only did I find amazing frames. After picking the perfect frames Henri and Nefty where absolutely great. He got my lenses done in 20 mins. I couldn’t be happier. Brianna was very nice and helpful when I first walked in as well. Great place!!

Selected frame was told cannot be used, no explanation, after 8 weeks, no one calls unless I call. Finally got glasses. Went back to adjust. The person who adjusted the glasses burnt the glasses. They used the old prescription instead of the most recent one. Still waiting for replacement after 3 months. Never had such experience in more than 20 years. They forgot to add transition option. Should get money back or second pair for all the trouble gone through. Never had such experience. Only one or two people are friendly.

I had just left my eye doctor and I went into Visionworks #550 on 1/9/19. Just to waste time while I'm waiting on someone in another store. The sales lady saw me looking and as to help signed in and she helped me. I'm a LensCrafters customer for over 10+ years. But she said she could help me with discounts since I'm paying out of my pocket. Well we found glasses and said it will take 2 weeks, when I normally get my glasses within 5 to 7 days.

I appreciate Edie ** w/ assisting me while I was on lunch break, I dropped my Vera Wang's and she was most helpful in redirecting the lenses. She also helped me select my next pair of lenses/frames. Thank you Edie!! :)

I was fitted with frames and lens. The person that fitted me, Marcus, was both knowledgeable and helped to make sure I was satisfied. We had a couple of problems, but the lens were replaced and he helped me pick a better frame to optimize my prescription.

I got my first glasses from them when I was 15. They got the prescription wrong and I was walking into walls (mostly corners and door frames) for months. When my mother called them all they had to say was that my eyes were adjusting. I went to Walmart and got a pair that worked wonders! Sadly my insurance only covers Visionworks (no other offices in my area were accepting new customers.) So I'm stuck going there. And when I asked the woman giving me my glasses after they came in about possibly getting laser eye surgery she said with a smile "That's not an option. You have astigmatism."

Excellent service provided by Jessica. Assisted with the selection of frames that were stylish and would hold up while cycling around Branson. Frames also sturdy enough to support the cycling rearview mirror I use to keep an eye on traffic.

In shopping for glasses, I was told that they had a 2 for one sale going, so I might as well pick out sunglasses or just take the backup pair. Well the $725 price tag floored me so I was about to walk when the lady decided to check the one pair price. This came out to $455. So the "free" pair were actually $270. I went with the one pair but am not very happy with them. I saw better with my old pair. PS- when they delivered my glasses, I asked about a cleaning rag and they told me that my $455 glasses did not come with one! Wow how cheap!

I went to Visionworks in Fayetteville NY. Normally I have a decent experience. Unfortunately, this time was the total opposite. The staff were not attentive and the wait time was a bit longer than usual. I had to ask the lady if she could offer some recommendations on styles and she acted as though she really did not want to. I heard her ask another lady "Are you almost done so you can take them (meaning me) because I really don't want to." I was ready to walk out and leave. But my daughter needed a new pair of glasses right away and being we waited over a week to get the appointment I didn't want to have to reschedule somewhere else. I feel this location could benefit from some education with their staff on how to provide the best customer service experience to the public.

I was in desperate need of glasses as my son broke my only pair. I was also a little low on cash and had not used my Vision benefits so I was under the impression I would pay hundreds out of pocket (even with insurance). I was DEAD WRONG. Visionworks (Tempe Marketplace) location really ROCKS. The girls were so helpful and friendly, especially Judie **. She was so polite and made me feel comfortable about choosing glasses that fit my needs and budget. I walked out paying less than $35 for the entire visit and not to mention, my designer Bebe glasses will be ready in 2 days. Thanks for everything Visionworks, you really made my day. P.S. I referred one of my co-workers to you so she will be coming in for her set of eyes. :)

The first time I ever needed glasses was a few years ago. Went to Visionworks in Cool Springs Galleria in Franklin TN. I have excellent insurance that fully paid for my frames , doctors visit, and a substantial proportion of basic bifocals. They were having a BOGO on frames, but was told that did not apply to insured clients. Having never had experience purchasing glasses before, I had no cost expectations from which I could compare.

I had my eyes examined by the Dr. at Visionworks and purchased progressive glasses at the same place so I wouldn't have a problem. However, I have trouble reading with the glasses, and I was told I have a "vision issue that can be caused by underlying issues that may need to be addressed". I can read much better with the 2 year old reading glasses that were prescribed and purchased at a different store! Visionworks wouldn't solve my problem. I will never go there again!

I purchased 2 pairs of glasses from the Visionworks in Pooler, Ga. They charged me $1,370.90 for two pairs of glasses, a pair of sunglasses single vision and a pair with progressive lenses. I ended up paying $722.94 out of pocket, that was minus all the "discounts" they claimed to give me and after my insurance paid. They wrote up my bill as purchasing 3 pairs of glasses. When I questioned this, they said "it will make your insurance pay more." Just be wary of Visionworks in Pooler, Ga, I am unsure if they are truly a reputable dealer.

I purchased a pair of glasses and was not happy with them. Didn’t like look or fit or lenses that were in them. I returned to Saratoga Springs location in NY and the sales rep was very helpful and understanding of my situation. She helped me pick a new frame that fit my face and looked great. Also corrected the type of lenses I wanted originally. This employee went above and beyond to make sure I was a satisfied customer. I believe her first name was Mary Beth. Thanks again for great customer service and helping correct the issue.

I went to Visionworks Pompano Beach around 2 weeks ago and ordered a par of sunglasses. Initially they gave me an expensive quote. After reviewed it carefully they drop the price a little bit and then I decided to order it. One week later they called me and told me that someone did some kind of mistake and the quote they gave me was just for one lens and if I would like both I have to paid the difference, that is unbelievable after I spent almost 1 hour with them the day of the quote. No professionals at all. Keep away from that place.

Years ago when I used Visionworks after your glasses were ready and you came to pick them up they would sit down with you and make sure the glasses worked well and adjusted until they fit your face. This time I went to pick them up and there was no fitting of the glasses ordered. I would be just as well off ordering online. Why pay more if you get no more service.

I visited all 3 sites in DE and the customer service wasn't the greatest, they all could use more professional training in that dept! The site on Kirkwood Hwy is the worst, the girl that works in there is very unprofessional and not helpful at all!!! Every time I've gone in there she's either texting or is very short with answering my questions SMH, so I easily see why the store was always empty! The site on Rt. 202 they were kind of helpful but not really focused providing good or even excellent customer service SMH…so I ended up buying a pair of eyeglass from the Fashion Blvd site and they were no better.

After going to a competitor for years for my son's glasses, a friend suggested going to Visionworks. Not only was the selection 10 times greater, but I saved close to $400 on an exam and eyeglasses. Great, right??? Yep. That wasn’t the best part. EVERY staff member there was professional, knowledgeable, and bent over backwards to make this experience personal and satisfying to our needs. I would recommend this place to ANYONE that needed eyeglasses, contacts or an eye exam.

I went for a routine contact lens exam, and was given a pair of trials to wear. These trials caused an ulcer on my eye. The ulcer was so severe, I could tolerate any light at all. My eyes were swelled shut for days, and the pain and swelling was tremendous. I obviously could not work during this time, and because of my extended absence from work, through no fault of my own, lost my job. I told Dr. **, the Dr. who conducted my exam. She was kind and apologetic. The rest of the staff was utterly indifferent, and could have cared less, that Visionworks in Crystal Lake Illinois recklessly dispensed dangerous and faulty contact lenses to me, that caused this ulcer, and my eyes to be swelled shut.

These folks work on commission and their only goal is to sell you as many options and "upgrades" as possible. I brought in my own frames because they do not sell that particular brand. This immediately seemed to set a bad tone and the person "assisting" me actually made fun of them. All I wanted were lenses for reading but the salesperson, citing eye health reasons, convinced me that it would be better to have a more expensive lens category and within that category, I should have the higher end. I agreed and received a quote that turned out to be $100 higher than it should have been.

They advertise and say they have great customer service, but my experience is terrible. Bought two pairs. One reading glasses and the other sunglasses. The reading glasses are terrible. I cannot see clearly. Once you pay and they got your money you are stuck with a pair that are no good. I will never buy from them again. I need to go somewhere that I can get good reading glasses. Anyone looking to buy glasses stay away from Visionworks. Specially the one in Sanford Florida.

I made my appointment a week prior and only at Visionworks because my insurance covers it. I walk in and they said no one bothered to look up my insurance and I don't know if I'm really covered. So I have to wait and allow people to go ahead of my appointment while they look up the information. After three different people point blame at someone else they finally find that insurance covers my visit and it will be $10. Ok, great.

First ever (and last) experience at Visionworks in Temple TX. Started by identifying my insurance carrier and that I wanted to stay in the $200 range out of pocket. Since my frame allowance is $200, it seemed that was a reasonable target for lenses. We discussed that I wanted high def progressives with other options (no glare, scratch resistant, UV protection, Transitions). Associate said they only recommend Transitions Signature or XTRActive. After a quote of $210, he did a great job of helping me pick out attractive frames that would require no copay. We proceeded to filling out paperwork and taking measurements, etc. for ordering.

Over last 3 years purchased 4 pairs of glasses 2 of which broke. I decided to get latest pair fixed when the earpiece broke off. The attended looked on the wall and matched the frames exactly by serial number. Next the charge. $58 which I had to pay up front. She told me she would pop lens out of the old into the new. Well of course that could not be done. I ask her if she could send back to the lab to fix. “No you would have to start the process again and buy a new pair.” So I had to get a refund for the money charged. Needless to say this would be my last pair of glasses at Visionworks.

My 10 year old Niece who is visiting us with my wife’s Brother from Colombia lost her glasses in Florida. When we returned to Texas we went to Visionworks located on Westheimer with the prescription for new lenses. She chose the new frames and we filled out the necessary paperwork, paid the bill, and were told 6 to 9 days for delivery. Day 9 arrived and no phone call. We called numerous times for an update and had various excuses given to us. “Try again tomorrow”. “We can’t find her name in our system”. “The lady who took the order isn’t here today”.

My wife and I went to Visionworks to purchase contacts. Our insurance provides $130 allowance per year to purchase contacts and we wanted to buy on box for $80 that day and use the balance later. The Visionworks agent told us we had to use the whole amount at one time or we would lose it. That seemed odd to me so I called the insurance and the person I talked to said as long as there is a balance we can use it to make another purchase later in the year.

Went to VisionWorks in Mesa, AZ with our son. His glasses had broken, and since we had recently moved here from the Midwest, we were looking for an emergency fix. We went ahead and scheduled an exam for contacts and glasses. Even with our insurance, we ended up paying $600 for one pair of glasses and contacts. VisionWorks only offers high-end, expensive frames, and their frame and lens "specials" are nothing of the sort. We have great insurance through EyeMed, but the pricing at VisionWorks is so extreme that insurance won't even begin to cover it!

Empire Vision Works 1150 Niagra Falls Blvd. Tonawanda, NY 14150 - 6/29/18 entered above-named store. Greeted immediately by **. Pleasant, friendly, extremely professional. I asked ** to look over my frames that I had picked up on 6/25/18 from another Empire Vision Works location. I felt they were took tight, hurting my left ear & left nare region & seemed crooked. She listened to my concerns. Corrected the issues. I am now pain-free & can see correctly, ** is the best in my book. ** keep up the great work & don't ever change!

I have been wearing glasses for 30 years, so I have an idea what the cost should be. This is the first time I went to Visionworks and feel the cost was exorbitant. Highly excessive and this was with insurance. When I went to pick the glasses up, they were incorrect strengths and had to be sent back and redone. More time waiting!

I never went into a place where they made my vision worse. Getting glasses from there was a big mistake. It's a miracle I can type this. I have blurry vision thanks to them. Nobody does their job anymore.

When I tried to call Visionworks (in Aurora Colorado on Mississippi Avenue) to ask them a couple of questions about my first prescription the woman who answered the phone acted like she knew nothing about the difference between a plus number and a minus number on my prescription. She couldn’t answer simple questions like whether I needed glasses for distance or reading glasses. Then she quickly tried to get me off the phone and told me she couldn’t talk. I would never trust these people with my eyes.

Had my eye exam, 2nd time customer, was told my right eye got a lot worse. Ordered new glasses and sunglasses. When I picked them up a couple of weeks later, I could not see out of my right eye. They told me to give them a couple of weeks and if still having a problem to come back in. Almost got in a car accident because I could not see out of the right eye after wearing them for a week. Called Visionworks, went back in had another exam, was now told my right eye improved and my left astigmatism improved. Did not know this was possible.

Visionworks in Springfield, NJ. Friday evening. My glasses have created a severe irritation on the bridge of my nose (red and inflamed). I indicated to the man who was sitting at the desk what the problem was. I asked if I could get a cushion or something to relieve the situation. He immediately told me that these frames do not have anything and his glasses are the same and he doesnt have the problem. That was it!!! He was abrupt, and did not even try a feeble attempt to help me. I asked if no one else ever had this problem. He just went back to his work. Rude!! I will never again go back!! He could have at minimum be courteous-absolutely not at all service oriented.

Frame Insurance copay $99.95. Regular wearing. No abuse for 2+year. Frame starts falling off. When I go to Visionworks in Kingston NY, they said it is warranty only for 12-month. Poor quality. Wearing glass for over 45 years. First pair falling apart like this. Customer service poor.

The worse experience ever, signed stating buy one get one. Well that didn’t happen when I picked out 2 was given Full price of both no explanation. Anyway order one pair was told will get a call in 2 weeks. Well if you got that call I did. Almost 4 weeks goes by and I contact them, oh somehow glasses just came in day before. Pick up glasses, get home and look like something was glued on lenses to make transitional lens.

I just visited the Visionworks website to leave feedback on my experiences. It appeared the store that I visited would be contacting me, by the automated form I was presented. There is nothing the store can do to fix what they have done, I wanted to let someone know at corporate how horribly run the store in my area is. I then looked for a phone number to contact them. I was hung up on after calling 6 times and selecting 6 different extensions.

Cheap Quality - High Price. Visionworks Cedar Hills Crossing # 178 3205 SW Cedar Hills Blvd, Ste 9 Beaverton, OR 97005. (503) 646-7995. They took advantage of my wife and at her insurance. They give her cheap made in China unbranded 2 pairs of eyeglasses and charging her $1020.93. We return one pair for a refund of $364.97. The store manager and the supervisor ignored all my emails to contact me and they been unprofessional on phone or in person. Be aware of the quality and what you are paying. WM 5037 BR 51 18-140 China Made. Selling this on their website for $41.97. BUY ONE GET ONE FREE USE CODE: BOGO. Under $100 Eyeglasses Brown WM 5037.

I had an appointment to get my eyes checked at the Visionworks at 7727 Mall Road, Florence KY. I arrived 5 minutes before my appointment and filled out their paperwork and this person walks in and says he didn't believe that the exam he had a few days earlier was correct. They brought the Optometrist out and he said "I know my exam was correct but let me check again" And took the person back in front of me. The worst part is that happened last year. The same exact thing!!! Plus, the people in front just didn't care. And they lied about why the person was taken back in front of me. Oh it was the same lie they gave last year. It kills me that you can hear everything they talk about with their customers. Isn't there a HIPAA Law. Does it not require some privacy. I recommend going anywhere other than Visionworks. They don't care about you!

I came here because this is the place my insurance told me to go (MANAGED CARE - MEDICAID). They give them no choice of glasses. There is one pair of glasses in every set of glasses for 69.99. They are all the same type of glasses. Very unfair just because my insurance isn't for the rich better off people I get no choice of glasses.

Was in to use my vision insurance allowance to get contacts. Decided to take advantage of an offer of 50% off of a pair of glasses. Wow... the works part of their name is when they give you the works. They added all sorts of things to the impulse pair of glasses that I explained to the sales girl I would only wear in a dire emergency, next to never, and that I wanted basic... without consult, she added and calculated and added everything she could think of to these random never wear glasses. When she finished and told me my total, I gasp... I ask for explanation, she would never say. Buyer beware, I'm too timid but I should have said never mind. Even worse note on these $$$ glasses... I did try to wear them since I spent so much and they make everything look wavy. I hate the glasses, I hate the up-sale and I hated Visionworks!!! Avoid, avoid unless you are more assertive and can get them to show you and tell you all charges.

So went to the Visionworks on Columbus BLVD in Philadelphia. I used my Davis Vision and also told them I'm on disability so can't afford anything expensive. Did my eye exam, the lady was very nice. Went around and looked at the frames and found a nice pair. Without even asking me what kind of lenses I wanted, he just assumed I wanted the high definition lenses which would have been $250 out of pocket even with my insurance. So finally picked my lenses they said two weeks. Way too long but I said ok. So three weeks go by and I call. "Oh I'm sorry, there was a defect in your lenses." So here it's week four with no glasses. DO NOT GO TO VISIONWORKS!! SAVE YOUR SANITY.

If you have Davis Vision... great place to get fashionable glasses at no cost. I paid $60 for non glare and that is it. Remember the k. Least satisfied are more likely to leave reviews. It's the American culture. I'm a business owner, I know. Glasses are a rip off everywhere... I'm blind without them. What am I going to do? Go without? Fast, friendly service in Ann Arbor, MI.

I purchased a pair of eyeglasses. You have 30 days to decide if you will like them. My first pair was too heavy and I started having headaches. I went back to return them for refund. I was told I could exchange them for another pair. I looked around. The customer rep was very helpful and trying to find a suitable pair and she found one. I liked it but I told her that the pair cost more than my original set that I purchased.

9/1 Went in to see about getting new glasses. The associate helped me, knew I came in based on that offer so I pick out 2 pair I like after eye exam. She then looked at my old glasses from 2 or 3 years ago I purchased from Visionworks. Went in back. My glasses came back like a burn mark on lens. She started doing math and said I don't qualify for buy one get one so I had to get 1 pair. Mine were damaged. That's not the end of it. When I hotbed the new ones the green glare was horrific. I was in store Meadows Mall Las Vegas 5 times and 12 to 15 calls telling them I was not happy. It was causing severe headaches which ordered another pair. Came in 2 days before 30 day warranty was up. Tried those on. SAME issue. Excessive green glare.

I had the worst experience ever. I got there 12:55 pm in the after and it's now 2:08 as I speak and still haven’t seen anyone. Just unbelievable. 3 people already went ahead of me. The wait is absolutely disgusting. I’m def not even going to bother getting the cover for them.

First my appointment was at 12:15 and was not seen by the doctor until 2:23. My script was the same for years but the past 2 appointments I had there (insurance changed needed a new doctor) my script both years in a row conveniently requiring me to get all new glasses and contacts every year. I waited 8 days so I called to check on the status of my contacts and glasses and was insulted because I guess I was supposed to know they came from Texas and they just had a hurricane.

I am in the middle of the worst experience with Vision Works in Shrewsbury, NJ. I stopped in about a month ago to order glasses (I had a prescription from my eye doctor already) and this used car salesman type of guy sits with me after I picked out frames. Wow, expensive, but what the heck, I needed glasses. After a few weeks, no call and I notice the store is closed and has big blowers inside for what I assumed was a mold issue. Note of the door to call the Neptune office. I do so and was told my glasses are there. A few days later, I go there - no glasses. Oh, they have all been transported back to Shrewsbury, go there. So I go there, still closed. I finally find out that yes, they do have a mold issue and my glasses will be ready in a few days. The manager kept apologizing and I said, "Just Fix It!" Worst customer service ever. I never got one call from anyone on any of this. I had to do all the calling and all of the legwork. Not good!

I used insurance money to purchase contact lenses. I was given a trial pair to wear. I couldn't wear them. Went back to the store to tell them and they already had a year's worth of contact lenses for me. So my insurance paid for lenses for one year and I couldn't wear them. My glasses I couldn't see correctly out of because of the lens. The new pair I haven't received and I was told they were in the store, but the person who fits the glasses wasn't working that day. They have not called me back. So, I have no glasses for which I paid in full.

7702 Richmond Hwy, Ste H Alexandria, VA 22306 (703) 717-0737.

I came in on the last day of the Customer Appreciation 50% off sale. I have no vision insurance and inform them of this from the get-go. I did not make an appointment, so I ended up waiting about 45 minutes or so for my exam. The exam takes all of 5 minutes. I then spend about 10 minutes browsing for frames. Wait about 30 more minutes to be called to actually order my glasses. When I sit down, the associate looks at my information and says "So you have a pretty bad astigmatism, huh. I have one too and fluorescent lights really bother me." He then proceeds to take my pupil measurements and everything else. He checks in the back and says they don't have my lenses in stock and will have to order them, okay no problem. He then pulls out a calculator and begins adding up my total. Before the 50 % discount, he gives me a total of $458. 95. With the discount my total is $243.97.

I went to our local Visionwork's #366 store in Asheville, NC on 08/09/2017 for a pair of glasses. I placed my order with them and I was told that it would take a week before I could get them back. I did receive them one week later and went to the store to pick them up. I was NEVER FITTED by anyone inside of this store for my new glasses. Since then, I have had problems with them as far as the anti-reflective coating that was to be added to these glasses at a cost of $100.00 extra. I told the person that I placed the order with that I use the computer a lot and also do a lot of driving - day and night. I was assured by him that the anti-reflective coating would help a lot in this matter. So, just how does one know that they got what they paid for??? The prescription from the doctor or the place where I had the work done at??? Not at all happy with what I did receive. Please advise.

Misleading – There are a lot of chain eyeglass wear and prescriptions out there. I would definitely shop around prior to Visionworks. If you have vision insurance I would also check with your health insurance company to guide you. Overall selection is acceptable and quality is ok but unacceptable value for the price.

I just bought new glasses in July 2017. So since then, I have had to drive 1 hour drive as of now 4 times. This has been the worse experience in my life to get glasses. I have the transitions but not enough coverage, as they told me they would. My eyes are very sensitive to sunlight. I've had surgery on one eye for lazy eye and cannot see in that eye. My surgeon told me I have to have more protection to save good eye. I can't afford to buy sunglasses with my script. I hope and Pray someone can help me!

I bought two for one frames from the McHenry Il store Feb 2017. In May I had to return them for a temple defect. They did replace after much hassle because I was out of town for the summer Now in August the same problem with us pair. Now I am without my glasses another 10 days while I mail them in and they fix. I'm really sick of going through this inconvenience again for frames that were well over 300$. It also took three trips back to store to get original frames adjusted correctly. I will NEVER recommend Vision Works or use them again.

December 30, 2016 ordered and bought a pair of lenses for my wife who is on my insurance and asked them to check with the insurance company for eligibility and coverage which took about 20 min. and they approved us and we paid our copay of $34.95 out of total $369.95. Now, after almost 5 months, we have received an invoice for a balance of $117.00 stating as non-covered charges. I've contacted the store at 231 S Fry Rd. Katy, TX, 77450 (281-492-6400) around 7:30 pm on Thursday May 25 and spoke with a lady and she referred me by coming to store tomorrow and I need to talk to a manager.

I paid over $350.00 for two pairs of glasses that I cannot use unless I clean them 3-5 times a day. I have had many glasses over the years but never did I ever have to clean them every time I put them on since I only need them for reading.

I have been going to Visionworks for the last 3-4 years. The office located at 30715 US 19 N, Palm Harbor, FL. Every time I went in I complained about the redness, itching, tearing, etc. The Dr. there insisted it was dry eyes and get some over the counter tears. I tried them all. Some helped but not much. I, also, asked about my cataracts. She said they were fine. Last year, 2016, my frames broke. I went in and they said they could not fix them but sold me a new frame. Around May 1, 2017, the frames broke. I took them back to Visionworks. They said they could not fix them but would sell me a new frame. I said, "Forget it. You did it to me once not the second time and I would not be back."

I was excited about the 2 for 1 offer. I went to Visionworks at the Quarry in San Antonio. Upfront I want to say that the employees at this location were all very nice and accommodating. After my experience there I felt sorry for them working for such a lousy business. I had to go back about 4 times because my order was continually wrong. Finally I accepted my glasses (sunglasses and graduated eyeglasses) even though I was unhappy. I was simply sick of dealing with Visionworks. I knew they would never get it right. I am unable to read with either pair of glasses. I tested them by reading something with my Costco glasses (which were perfect) and then with the Visionworks glasses. The difference was huge. I wasted my time and money. I wish I had read reviews before I went. DO NOT GO TO VISIONWORKS!

I was told my order will be ready within 10 days. After waiting a while and not hearing from them, I called the Barton Creek Mall store, I was kept on hold for a long time, they were telling me that they couldn't find my order, asking me if I am sure I got them from that location, until eventually they told me that my glasses won't be ready for another 10 days. No one apologized or asked how to make it right, they just left it at that. I think they simply forgot to put in the order and just put it in when I called in two weeks later.

Bought 2 pairs of Eye Glasses, unable to see clearly out of Both pair lenses. Taken back to store location. They claim they remade. Lenses Still can't see out of them for smudge lens. Worker claim I must purchase lens cleaning solution to keep lens clear. Bought 6/17/16 @ Parkchester 1445 Metropolitan Ave Bronx. N.Y. 10462 Not Resolve. Awaiting your assistance to return to store. Please HELP.

First, I got my granddaughter glasses for correcting her lazy eye. Her insurance would not pay until June, so I paid. I got what she wanted, transitions and scratch proof which I paid extra for costing about 179.00. My granddaughter is 6. I was never told the scratch proof were only for 30 days, and if I wanted them replaced, it would cost me 50.00. NEVER did Walmart Vision treat me like this or USA Opticals. So my granddaughter has to look through scratched lenses.

I recently tried to get glasses from Zenni and got screwed. Went to Visionworks. Had my glasses the next day. After spending $80 and waiting six weeks to get the wrong order, and being told that they wouldn't correct the problem, I went to Visionworks and had glasses the next day for less money.

I arrived early, was told the exam would begin in 5 minutes; it began in 40 minutes. Staff had to be asked repeatedly what was going on because they gave vague, irrelevant answers. What should have been a 30 minute appointment was an hour and 15 minutes. It was in a mall that took a while to drive to. Almost walked out. I will use the prescription to get eyewear elsewhere.

I went to a Visionworks in Marlton, New Jersey, off of Route 73 last week. I figured with my health insurance they were the easiest to go to for a quick annual exam. I am so very lucky I saw the Dr. I saw, Allan **. As he was examining me he stopped short from completing the exam and explained that he was concerned about the portion of the exam that requires him to dilate my pupils because he saw that the opening behind my eyes was very narrow. That could potentially be a sign of glaucoma and if he dilated my eyes without having that checked it could be a potential problem for me. So he suggested that I go to see a specialist who could do the more extensive glaucoma exam required to confirm or dispel this possibility.

Twice now I have gone to Visionworks when the buy 1 get one free sale is on only to BE TURNED AWAY!!! Visionworks is the only eye care store that doesn't have walk-in appointments. I went in on a FRIDAY (3/31/17) to literally buy glasses. They couldn't give me an appointment until MONDAY. When I told her the sale would be over, it was NO BIG DEAL to her.

A week after my exam I went to Visionworks and picked up my new glasses which cost over 700 dollars. I was asked to put them on and explained that I could not see and was told to take them home it would take time for me to get use to them. I tried and still could not see and scheduled another appt. with the doctor. When I sit on the chair the first thing she says to me is "I don't know why you are here," "I don't know why I am dealing with this" and "I told you that you need to give it time to get use to them." I told her "first of all I am not a child and don't talk to me like one and second I know what works and doesn't work for me and I can't see with the glasses."

We called Visionworks on 3/15/17 to inquire about glasses for my son. I explained that the eye exam was done at another location (Wills Eye of Philadelphia), so he proceeded to say "you will need to stop in so we can run the insurance." On 3/17/17 my son finished school early, off to Visionworks 2250 S Christopher Columbus Blvd 19148 we go. We were greeted at the door hello and no name given (heavy set ** male). Since he said the person I asked for by name wasn't there, had to start all over with information. So we started again! He takes our script and insurance info and stated we may have to make some changes (I have no clue what that meant but left a real bad taste in my mouth).

Went to Visionworks right after my insurance changed. I heard bad things about them, BUT gave them the benefit of the doubt. Well I wish I didn't!! First they overcharged me by $40.00. Then went to pick up my glasses, got home, saw the frame was cut crooked, and couldn't see close up. They said the measurements were wrong, redid them again, went back to get them. STILL can't see!! Decided to have another eye exam by them so I could see once and for all. Went today to pick up again. The RX is worse!! AND the lens is cut crooked once again!!! NEVER AGAIN!!! I will NEVER recommend them to ANYONE!! I will call again tomorrow to let them know I will be back for the 5th time and they BETTER NOT charge me for anything!!! All I wanted was new glasses. This is going on for OVER a month and still not corrected!!! It's sad when I see better without the glasses on!!

In November of 2016, I went to Visionworks to get an eye exam, so I could get new contacts. Had the exam in early November and I was told that it could take up to two weeks due to a, "custom order". I was called in December and went in to try on the trial pair. The company sent the wrong prescription on my right eye, so it had to be re-ordered. I was told by the 12th of December I would receive the contact. I called several times and was told, "They are in transit". Finally, I received a call that the contact had arrived. I went in and was simply handed the contact. I was not asked to try them on?? In addition, I had asked the manager to also order my old prescription, just in case those contacts were no good. I was told that they should arrive by the 19th of December.

I bought my new glasses in August 2016 at Visionworks #325 (Dr Margaret **) Port Richey, FL. From the beginning I complained my eye glasses were not good. They told me to get used to the new glasses. They also did not fit, they keep sliding down my nose. I have been in and out of that place so many times, without any satisfaction. I could not read with my second pair either unless I shoved one side higher than the other. They are as new in the box as the day I got them. After the warranty ran out, they said the specialist would have to do a new exam and that would be my cost. I dug out my 8-year-old pair and I can read with them and I use my 2 dollar ones from the Dollar Store to read (I have my receipt of $ 312.47 of 08/15/2016.)

I set up an appointment to get a contact lens fitting and a written prescription. I was given a trial pair of contacts for astigmatism and told the doctor that I always got Freshlook contacts in the past and probably would go back to those. The blonde haired lady that rang me up afterwards was completely rude and unprofessional trying to strong arm me into pre-ordering contacts through them at an inflated rate, even though I said I just wanted the prescription and there was a website my insurance company suggested ordering contacts through. I was then told that the exam was only covered if I was buying contacts through them so now I'd have to pay an extra $30. My insurance covered the fitting and I was only supposed to have a $25 co-pay. It turned into me paying $55 because I wouldn't buy contacts through them.

Do yourself a favor don't go there. The service sucks. It's been 12 days I'm still waiting for my glasses. Called yesterday I was told they are finishing them up. That's a lie. They send the glasses out to be make. $648 for 1 pair of glasses. Then I find out a few days later this company is in the top 3 worst places to get glasses. I looked up to see if the glasses are made on site. Instead I get 344 reasons not to buy glasses at vision care.

Vision Works Clifton Park Customer Service is Terrible. They kept me waiting for 20-25 minutes when I went to pick my glasses. Even though there are many opticians in the store, the ones who were serving were only two. Out of the two, one was talking with a customer about all the restaurants in town, describing each of the menu items she has tried, describing her grandmother etc, etc. The other optician was filling in paperwork in the computer. Why would this be more important than attending to a customer who is waiting? Her name I believe was Ally. Don't know the name of the one talking about food.

I've been going to Empire Vision for years due to our eye care plan at work. Empire was purchased by Davis (I believe) and now goes by Visionworks. I've always had very favorable experience when dealing with the Optometrist, who has been there for years, so my complaint isn't about him or the quality of service, which has always been excellent. My complaint is with their pricing policy. I keep the most recent pair of glasses as a back up, and the older pair, no more than 2 years old, I donate to them for the Lions Club. This year I wanted to purchase sunglasses in addition to the ones I get free with my vision care plan. They still carry the old frame, which I happen to like, and I asked to use them for my new sunglasses, to save money. The young lady priced it out for me, and I was told without hesitation that it would cost me more to use my current frame than it would if I purchased a new frame, which I think it is absolutely ridiculous.

I will never return to this store. Pay insurance for the frame of my glasses for a year, when I suffered that damage, I want to charge an additional, which in general terms it is cheaper to buy a new frame in another store, so the insurance is Practically pay for nothing. I do not recommend you go there.

Employees at Vision Works, Route 31, Liverpool, New York, do not know what Customer Service is!! We were greeted upon arrival but the niceties ended there. With my husband's help I picked out frames for eyeglasses and sunglasses. At no time was I approached by an employee to see if I needed assistance but they did seem concerned I didn't have a vision card for them to photocopy. I added my name to a waiting list and approximately 20 minutes later my name was called. The Licensed Optician seemed to be in a hurry from the moment she sat down (new computer system, Saturdays are always busy, etc.). I asked if she could price all frames/lenses for me, which she did. While entering the information in the computer I asked "If I don't make a selection today, will the information be in the computer when I come back in?" Optician told me "No. If you don't order today, all the information needs to be deleted".

The eye dr was great. I was asked if I wanted my prescription all over or in one spot by the sales rep. I got my glasses and noticed the ground was slanted etc. I have astigmatism but was told I just needed to get used to them. I called to get a paper signed for DMV and Reisterstown said they don't do that. I called the one in Catonsville and hopefully I can get the form. I was told that was common. Reisterstown needs to be trained on what they sell and learn not to raise their voices to patrons.

Throughout all the years of being a client at Visionworks they never cease to amaze me at how extremely unprofessional they are. I need to begin looking elsewhere for my eyecare because this is ridiculous. I don't know if all Visionwork locations are the same, but the one on Rt. 46 West Totowa, NJ, needs to really improve their customer service. I will begin with my most recent experience. I called and asked them if they could please send me my prescription through mail because I really want to buy my glasses elsewhere instead of dealing with them. I asked them on January 6, it's January 18 and I still haven't received anything despite me calling them six times to please send me the prescription. All the workers tell me the same story, "I will put it in the mail right now".

Visionworks has excellent quality and selection, and gives a great value for contacts and glasses! They respect your appointment time so you are not just sitting around. Their employees and doctors are well informed and friendly.

Not the least bit impressed and will likely never return. I was greeted by a harried and stressed AMY who briskly handed me forms and told me which chair to sit in to complete them. No restroom - "out of order" AMY says. Eye exam by Dr. with probably 100 years of experience - OK. I had to wait 45 minutes after exam to get price of glasses. Here is where it got interesting and the sales pitch started. Buy 1 get one free. If I use my insurance 2 pairs for 957.00, If I take their promotion 850.00. I advised them I only wanted 1 pair. They push 2 pair. "My last glasses cost me 295.00 how much will 1 pair cost me this time?" I ask. 1 Pair 587.00 - and they repeat "much better deal to get 2 at 850.00. I don't need 2 pair. Why 587.00 when last pair 2 years ago cost 295.00? "You used a coupon" was the answer. Took my prescription and went to another store and purchased same frame and glasses for 259.00.

I love this place. Easy access, great hours of service. The price of their glasses is very good and the quality is great. You will find what you want with their selection and their delivery is on time. They take care of you every time you have a need. They work with you to make sure the glasses fit properly.

I am very happy with the quality of my frame. I have had the same frames since 2010 and have held up wonderfully. If I have any adjustments I can go to any Vision Center and they will adjust my frames. That is a plus compared to an independent eyeglass doctor. But I paid a little more than what I expected from their advertisements. Also, the selection could have been better as you only get what they had on display. I suggest before you order to find out the cost.

My husband purchased glasses from Visionworks last December. In November a lens loosened and the frame needed a simple repair to secure the lens. We went back to the store and the woman working never got up from her chair and told us they only guaranteed their products for 30 days. She said we could go home and glue them! Will never darken their door again! Took the glasses to the optical store we have previously bought from. They not only repaired the glasses, they did not charge us.

I went to the Visionworks on Mayo in Scottsdale. The exam never got my prescription right, and the salesman was pushy and lied to me about prices. I am very easy to please, but he was impossible and rude. I had a "buy one, get one free" coupon, and he said that I had to spend $900 to get a second pair for free. I went to Costco instead, where the prices were realistic and the people were kind! I had to take another exam because the one from Visionworks had numbers they'd never seen before, but it was worth it.

The value of the glasses is poor and quality is just ok, but the overall selection was extensive. However, I waited for 2 hours to be fit. They were also overpriced and understaffed. The ophthalmologist was professional and felt he DID a good job as vision with my regular glasses for trifocals were well done but not so for my free sunglasses wherein the script was too strong.

Very happy with the Visionworks in my town. It is a great place to get good quality glasses and it's easy to get an appointment. Now I go there and it only takes about one week to get a new pair of glasses which is great. They always have a large number of glasses to pick from. Frames are very good and I have reused them a number of time over the years. You get what you pay for.

I always try to purchase during an ad sale and I try to stay with something similar to what I have. After I select what I think will work, they are careful to make sure the frame is the right size for my face and contours. Picked the glasses up in store and they have held up to mild abuse.

Visionworks has fine selection, great quality and very good value. When I got my glasses in store, they made sure the glasses fit comfortable and my vision was clear. They were concerned that I was completely happy with my new glasses. They had good, knowledgeable employees and there was great followup service. I would recommend them to all my friends, family and acquaintances.

Selection were pretty good but I feel like they could have a few more options. The glasses have very good quality, though. There were very few marks or scratches and I've had them for a year. The value is very good for the price, too. I received my glasses in store and it only took them an hour to get them done. The gentleman who did my adjustment was nice but the glasses still slid off of my face. I had to have my mother and grandmother fix them as they work in the same industry. Other than that, they're very knowledgeable.

I should have listened to the young lady who came out of the store stating the people inside there are very ignorant. I made an appointment for myself and my family. They had all old information from a previous job and old information for contact. We updated old insurance info and new contact info. I show up the next week for my appointment, saying to my son as we drove up, we are right on time. When I walked in the receptionist asked my name and after I gave her the information she immediately let me know that I had missed my appointment and the doctor will not see us now. I advised that I had not missed the appointment and told her the times which she let me know I was incorrect and she was very smug and cutting me off as I spoke to her. She said that we did not confirm her appointment and confidently went into her computer to tell me what the phone number was that she called.

Visionworks has a good selection of glasses. I went in the store for the buy one get one free special. But when I picked my glasses up, they are overpriced and no different than other places. When it came time to pay, my bill was over $600 for my first set of glasses and the frames were on clearance. I always bought my glasses from my eye doctor before and they were a lot less. I also had to go back several times before they were adjusted correctly - I couldn't read with them. Each person undid what the previous person did because it wasn't right (according to them).

They have a good quality frame for a reasonable price but lenses could improve. Also, takes at least a week for glasses to get delivered to the store. But they have plenty to choose from; staff gives good advice on what looks good on me. Had the new type of scratch-resistant coating; extra money for it. I didn't like the time it took to clean them; I used their glass cleaner. Lenses had scratches on them about 7-8 months after purchase; they replaced the lenses without problems with the old coating that I liked better in the past but they are already scratched up. Wonder if another place would have better quality lens coating.

I went to get glasses and they checked with the insurance company, then told me that for the pair of frames chosen, that the final cost, all inclusive was $260. I was there with my wife who heard the entire conversation. We agreed and scheduled the eye exam. The exam was fine (the optometrist was superb), and then it went downhill. They then told me that the cost was now over $100 more. I insisted that I was told by one of their staff the lower price. She found the paperwork and said, that yes, she quoted me that price, but now it was different (for the same frame and lenses). I asked why the change, and her response was that the staff member must have made a mistake. I paid for the eye exam and left. The store manager was rude and indifferent. Stay away from these people!!

I went there for the first time a month ago and I was there waiting for 3 hours!!! Then! I have to come back twice because the new system was not working!!!! They charge my insurance and I paid $50.00 copay and I am still doesn't have my glasses!! I saw 2 different doctors which one said my prescription was done incorrect!!!! Really!!! The employees don't have no idea about anything there!!! I spoke with my insurance to cancel everything.

Purchased Digital transition lenses. Lines started appearing in my lens so I took them back as it was, per Visionworks, a manufacturer defect in the lenses. Received my replacement and a couple months later, same thing. Well now I am over my warranty period by one month. Took my glasses back in and was told since my warranty was up I would have to purchase new lenses. After a little fuss I left my glasses with them for their manager to look at. I called about four business days later, as I had not received a callback. I was put on hold and after about fifteen minutes they hung up. I call right back and was hung up on again. I never raised my voice or expressed any frustration to this point.

Visionworks at Westminster at Townmall has lost me and my family as customers. We were customers since 2014. We went yesterday afternoon to this place to buy a pair of glasses to my son (he also wears contacts for the same place). His appointment with the doctor was scheduled at 6:30pm. One hour later, still there, still waiting for the doctor. I dared to ask the store manager what's happening and his rude response was, "I don't know, this is a separate doctor's business, better no ask." Can you imagine? The doctor in the same store and it is not his business. Amazing. Then went to ask the doctor what's going on and ask for an estimate for how long do we have to wait (with two kids at 7:30pm, no dinner etc).

Carolina Place Mall store called and was told they could do same day service. Went very next morning, drove 1/2 hour, only to be told I could have glasses in week. A problem with a machine. Told to go to another mall, not acceptable. Needed sunglasses ASAP. REALLY BAD EXPERIENCE.

Recently been for eye check up. Worst employee ever. Attitude issues, lack of knowledge. It's my first check up so was not aware of it so repeatedly asked them about the cost. They provided one information before check up then another. Total fraud. False scheme. Advertise one thing and inside it's another. Although Doctor was kind the lady working on front desk was worst ever met.

I just ordered my seventh pair of glasses from Visionworks. I live many miles from your store. However, on my first visit, seven years ago, I met Ruby at the Jacksonville, FL Regency store. I was so impressed with her, that I kept on coming back. She is a great customer representative who also knows her job. She explains things clearly and sells new stuff (like thindex - which I purchased). The first thing that I ask when I call, "is Ruby there?" As long as she is, I'll keep coming back! By the way, Dr. ** is great also.

On Nov 17 we ordered glasses from there so I called to see if glasses were ready... she put me on hold which was fine, then we were disconnected so I called back. I got this rude girl. I told her we were disconnected. I was calling about glasses. She quickly tells me "We are busy. You called at the wrong time." I could not believe how rude she was and then she told me my daughter glasses won't be ready until Nov 5, it takes 3 weeks for glasses to be ready. Never again will I go to Visionworks. Very bad experience.

Went to the Arnold MO store in August 2016. Ordered regular glasses with progressive lenses and a pair of sunglasses because of the BOGO offer. I had never been to Visionworks prior to this visit. No problems with the eye exam or picking out frames. Called and told my glasses were ready. When I put on the regular glasses, I had an immediate headache and my left eye felt like it was being pulled to the right. I took off the glasses and said something is wrong with the left lens. I was given a 15 minute lecture about not looking through just one eye when checking glasses. I was told to wait until the next morning, put them on, and wear them as long as possible. I was told to wear them for a couple of weeks to get used to them. I have had glasses with progressive lenses for over 10 years. The very first pair of progressive lenses I got only took a day to get used to. I also told this to the associate who then repeated that I should give them a couple weeks.

I used this place when it was ValueVision and never had the problems that I've had since Visionworks took over. To start, myself and both sons have to wear glasses. My first pair the side piece come out of frame, not the screw, wasn't offered ins on ANY of the first 3 we purchased. Both boys' pairs have had same problems, mind you we only had them a week! They put some kind of rubber rigging crap on them only for nose pieces (the metal) break, constantly something! So since Walmart will not accept my ins for the exam but will for glasses that's how I have to get my glasses now!

I bought a pair of prescription glasses and a pair of prescription sunglasses in late July. Since then, I have had to revisit this store five times due to the poor quality of both pairs of glasses. I bought every feature and upgrade available for both pairs in order to have what I thought would be the best glasses I'd ever had. The first time I had to come back was to have them readjusted. No problem. Second time, one of the lenses on my sunglasses had popped out without being dropped or otherwise damaged. Third time, one of the lenses on my glasses got scratched (despite the fact that I had bought scratch-resistant lenses). I seriously doubt they really do have the scratch-resistant feature though, as I have bought much cheaper lenses elsewhere without scratch-resistant lenses and they never even gotten a nick or the slightest scratch.

About 2 yrs. since I had any exam done by the staff at Visionworks. Their customer services was very poor. I came in for an eye exam and needed contact lenses. After a follow up I had ordered a 6 month's supply lenses which came out to be $84 and change, which take a few weeks to get them in. While waiting for my lenses I came in for a check up ordered by the doctor. Went home with another trial pairs to try out for a week then come back in for another check up. This time I came home with another trial pairs... got frustrated with the back and forth trip to the office. I stop coming in and went elsewhere for my eyes exam (do over)!

Visionworks IKEA blvd., Charlotte NC 0 stars. Receptionist ** has a terrible attitude. Not sure why she's working as the front point of contact in a business. She made my appointment on saturday, stated her company accepted my insurance, heritage vision, then today, Monday she states she cannot find my coverage. I called the insurance, they stated visionworks accepts the insurance. I advised her of this. She still stated, with the nastiest attitude they do not. Performed a google search and this particular business and address is listed first in my list of providers.

In 2015, my husband had cataract surgery. Medicare will cover one pair of eyeglasses following cataract surgery. When we went to Visionworks in Wilmington, Delaware to get glasses for my husband, I asked about this benefit. I was told then they "were applying to become part of Medicare but as yet were not." So, since my husband needed new glasses post-surgery, we proceeded to purchase them ourselves.

4 years ago I went to Visionworks get my eye test & new glasses. Bought 2 pair (1 pair of glasses & 1 pair of sunglasses). Long story short I had a lot of problems with my glasses over the past 4 years but not out of my sunglasses. So now it's 4 yrs later I decided to go back to Visionworks for a new eye exams & new glasses. The eye doctors tells me that my prescription has changed a lot. So she checked the prescription in my glasses that I have been wearing for the past 4 yrs doesn't even match up to the the prescription she wrote me 4 yrs ago. We also found out that the computer states a totally different prescription. I do have all of the proof on paper in my hands. 3 weeks later I still don't have a new pair of glasses that I can see out of due to the manager at Visionworks Wolfchase is so rude, unfriendly, unhelpful. I have asked for the GM district manager to please give me a call back & have not received that call yet.

I was shopping around over the phone and was lucky to reach William. He was extremely knowledgeable and very customer service oriented. Inside the store, William was even more impressive! William's knowledge is tremendous and he was extremely helpful to both my daughter and me. The frame selection is huge and there was no problem finding exactly what we wanted. My daughter required glasses quickly before heading back to college and William was able to provide an overnight turnaround for her two pairs. A huge thank you to William for his exceptional customer service and for taking the time to provide personalized education. I highly recommend this Visionworks location!!! Additionally, IF YOU ARE 55 OR OLDER, GO ON WEDNESDAY FOR THEIR HALF PRICE FOR SENIORS PROMOTION!!!

I purchased two pairs of eyeglasses, reading and sunglasses. I was given two different delivery dates. The reading glasses were ready on time, while the sunglasses were not ready on due date. When I picked up the reading glasses, manager stated that due to weather conditions, sunglasses were not ready. When I called on the due date, a subordinate said that the sunglasses were not due to be ready for another week. I explained that I had the receipt which stated the delivery date was now. The associate's poor customer service was repulsive with her curt response. She vigorously disputed me and I hung up knowing I was right. I called back and the previous subordinate gave the call to a manager who explained that the glasses had to be returned due to an imperfection in the lens. Bottom line is that I did not believe either "canned excuse"! I will never purchase eyeglasses from Visionworks again. Store # 433.

The representative Taylor, was very pleasant to work with and she did everything in her power to resolve the issue I was having with my new lenses. This review should not reflect negatively on her great customer service, rather on the quality of the lenses; (small green dots appear when there is light from a light bulb or when sunlight hits in certain angles. The lenses have been remade 3 times and the problem is still there). I have had other lenses made at visionworks and this had not occurred. My wife too, had her lenses made here and hers are fine. I am reluctant to take my lenses back in for a 4th time, as I have lost all confidence in the ability of Visionworks to correct the issue. Purchase was made under the BOGO program and they were the transition lenses. The cost was over $800.00. This will be the last time I will purchase lenses from Visionworks.

I will NEVER buy glasses from these quacks again. After one month lenses are totally full of scratches. Glasses cost over 400.

I have seen many negative reviews for VisionWorks. However, I live in Naples FL and took in a prescription to be filled there. The sales associate spent a lot of time with me helping me pick out a frame that complimented my face. She even took pictures of me so I could how they looked in a photo. My progressive glasses came in within a week. I LOVE them and the service I received!

I purchased two sets of glasses BOGO. One of the frames was sunglasses. From the beginning the lenses would break away from the frame. I would bring them back to the store and they would fix them and then the same thing would happen again. This happened repeatedly. I requested these frames to be replaced - I had spent $600 for these frames. I wouldn't expect my frames to keep breaking. I wanted them to replace their defective product. They refused, they wanted to give me 50% off of new lenses and frames. There is nothing wrong with my lenses. All I wanted was new frames and they refused stating they don't make that frame anymore. New glasses would run me $400. They don't back their product even if defective. They just think they are offering some kind of great deal by offering 50% off. I will never go back. Nor would I recommend them to my peers. They just want to lure you in and not back their product.

Although I had a good eye exam at this place, I had a coupon for "buy one, get one" which was a big come-on. One pair ended up costing me $407! Then the lenses was to be ultra-thin and they were so thick! Yes they had a warranty and since I used my debit card it will be 7 to 10 days to get my money back! Well they wanted their money upfront of course so I trusted them until I got the glasses but they make me wait for my money? In this day and age with computers it should have been in my account in at least two days! I for one will never go back there to get glasses. Their $19 eye exam ended up $70!!! Stop lying to get us to come in and then pay more! After she told me my glasses were over $600 for one pair I told her, "No way." She gave me then a coupon for 40% off that brought it down to the $407! Cheap glasses?? I don't think so!

Purchased 2 pairs of progression eyewear from Visionworks. Picking out glasses was no problem. Girl was very helpful. When being measured by licensed optometrist, it was a very quick session. Received my 2 pairs a week later. Tried them on, advised optometrist that everything was very blurry and strong. He said to give it 2 weeks to adjust. After wearing them for 2 weeks at work and at home, I couldn't stand it anymore. Went back and complained. Optometrist took glasses, went into back and did something to it and asked to see how it was now. It was still horrible. He told me to go back to my doctor to see if prescription was wrong. Went to my Ophthalmologist again. Cost me another $20.00 copay to find out my prescription is accurate.

I see many negative reviews for Visionworks. I just had a great experience and wanted to pass it on. I went to Visionworks in Reno, Nevada and purchased four pairs of glasses, two progressive clear, one progressive polarized sunglass, and one progressive transition. When I got the glasses a couple days later I didn't like the frames that I had picked for the transition pair. I went back and they let me pick a different frame and only charged me for the difference in the frame. I also upgraded the lens to their Trivex HD and they gave me the same discount as I got on my fourth pair. That's great service. Both salespeople that I dealt with worked hard to ensure that I was satisfied. The glasses are great also.

We came in to the Hendersonville, TN office as a walk in. I called before I came to make sure it wouldn't be a problem around lunch time to come. They assured me it wouldn't be a problem. After waiting 1 1/2 hours for the exam with the office being pretty dead with only 2 customers in front of us I thought we would be done soon. Taken back to the exam room it was another 35-40 mins before seen. Then brought to the front to complete the process (we had the glasses picked out already). We then waited another 40 mins before that process began! We didn't leave until 3:30! Three hours for an eye exam and fitting. I'll never come back!!

I went to Visionworks to get new glasses and also needed an exam. When I went to pick up my glasses I could not see! They told me that I could have a new exam by a different Dr. The new Dr told me that the first Dr took out my astigmatism and he wasn't sure why (neither did I). After my exam, which was extremely fast I waited a couple of weeks for my new glasses and no one called to let me know they were ready. I finally called and was told, "They just came in today." When I went in to pick up my glasses, AGAIN I could not see, my vision was blurry.

Last year I bought 2 pairs of glasses for about 700.00. One pair broke completely and they ordered a new pair. The other pair needed the earpiece to be attached to the glasses since it was loose. Here I am again a few months, stuck again with 2 pairs of glasses that are broke. I've had glasses from another place that lasted a long time - I could have thrown them across the wall and they wouldn't break. I had to use an old pair til I get my new ones from the place I had gone to before. So much for trying to save money at this store. I paid good money for the more expensive frames and they didn't last. I wouldn't recommend this store to anyone and have told a few people already about my experience. The only thing good I can say is the eye doctor was very friendly and the customer service was good.

I visited the 3586 Aramingo Avenue Philadelphia, PA 19134. When I inquired about the 2 for 69. I was told that I couldn't purchase without a prescription & that the doctor has left for the day. I was told that couldn't purchase and that I need to make appointment. After reading the poster it stated nothing in writing that that denied me the right to purchase. I bought my glasses to the counter. I took them and wrote them down on a card and placed them in the draws. The supervisor told me that they booked for Sunday. I felt that I should've been able to buy them anyway on sale regardless, I shouldn't have to be seen by their doctor to purchase anything on sale.

I purchased two pairs of glasses from the Dickson City, PA location in May 2015. In January small, strange spots appeared on the right lens. I washed my glasses with water and the spots were still there. Over time more and more spots appeared. I'd had this same thing happen with a pair of glasses from Eye Masters. The spots on the lens eventually started peeling, disrupting my vision. I had to have them replaced.

I went for my first eye exam and the clerk made me because she had locked her keys inside her car and she had to call someone to come and unlock her car. When she finally did my exam, I had no confidence in her. She seemed confused about what she was doing. When the doctor performed the exam, he was unfriendly and hardly spoke to me. I had to ask 100 questions. Nothing was explained to me. When I picked up the glasses and went to work, the prescription was wrong. I couldn't see my computer. I returned the glasses and picked up another pair the next week with different lenses. They were also wrong. I could not see with them at all. Then, they told me I needed bifocals. I agreed. After all, the first two were wrong. After picking up the bifocals, I still cannot see the computer well enough to do my job. I really don't have any faith in this store and its employees. From day one, I had a bad feeling about the staff here.

I went to the Visionworks in Altamonte Springs, Florida for annual eye exam and for new glasses if necessary. The only bright spot at this eyeglass provider is Dr. **. She is very professional and does a great job. Nothing else is acceptable, especially if you are a caucasian and male. Everyone that comes in while you're there automatically goes ahead of you even if their appointment time is later. In other words, the clerical staff is extremely biased against ** males. After waiting 40 minutes and watching several others go ahead of me, my hispanic wife intervened with the female chauvinist staff and finally they took me as a patient with hatred in their eyes. My wife and I will not go there for glasses ever again. Dr. ** should go to work at a decent place and let this place sink down into a financial sewer.

The company contacted me and resolved this with an acceptable solution.

Bought two glasses for the cost of one (read through my review for the real kicker at the end). One pair was for my elderly father, and one was for myself. Father's frames and lenses were fitted beautiful/fine, but my glasses did not improve my vision without tilting the frames at a 45 degree angle away from my face. This put the "arms" of the frames 3 inches above my ears. In this position, I could see GREAT, beautifully. However, the manager was firmly adamant I was in the wrong, even though I proved REPEATEDLY and effectively that I could not see well at all with the glasses placed normally on my nose and ears. Manager would not back down. She would not listen, was interrupting, getting argumentative and was trying to make me feel like I was not very intelligent. I tried explaining repeatedly that my lenses were wrong, wrong, wrong. My vision was NOT corrected.

I went to a location in Pittsburgh on my lunch hour to get a simple frame adjustment. I had not purchased the pair from Visionworks but thought I'd go there for the adjustment since it's close to my building where I work. The first question the woman asked me was if I bought them there. I said no. She said "well, we can't be held accountable if something would go wrong." I thought "what could go wrong - it's a frame adjustment." Well, good lead in to the mess!!! When I got the frames back and put them on, I could not see out of the left lens of my glasses. At the time I wasn't sure what the problem was so I just said I couldn't see out of the lens. She took them, wiped them again, then told me to try on again. Did and still couldn't see. I held them up to the light and it looked very odd. Couldn't tell if there were scratches or if the heat from the frame for the adjustment did some kind of melting on the lens. I literally cannot see out of my left lens.

On March 8, 2016, I had two pair of eyewear made at Visionworks Temple, Texas. The staff could not get the glasses to fit. The pair of sunglasses were not made with the correct lens. I had to go to the store in Temple Mall four or five times just to get one pair to somewhat fit. On 3-24-16, I had to call this office and have another argumentation with the manager. She wanted me to wait two hours to have the lens cut to my frame. All of this was just one big argument. A Big waste of my time. I will never use Visionworks, again. I will try to air my complaint with the corporate office of Visionworks.

I went to Visionworks to get new glasses. I had insurance but they sold me on lenses my insurance would not pay for much of to make more money on me. I did call my insurance company after the fact. My mistake. I will never use this company again. This place is just a scam to sell me as much as they could. People should be warned about places like this. I guess I should have known better, I do now.

Went to Visionworks #516 at 12950 Highland Crossing, Herndon, VA 20171, on December 30, 2015. Worked with ** to select frames and order glasses. Glasses due on Saturday, January 9--they arrived that day--THIS IS THE GOOD PART. NOW THE BAD PART: Went to pick up glasses--unfortunately ** was not working that day. A young lady said she would help and I was given my glasses. It is not unusual when getting new glasses, especially bi or tri-focals, to have some issues reading and I stated that. Without introducing himself or even saying 'hello', a young man took the glasses from me (didn't as if this was okay), bent the nose rests, and gave them back to me.

My boyfriend and I went to the get eye exams in Pompton Plains NJ location. I needed contacts and he needed glasses. The place opens at 9 am but the doctor doesn't come in until 9:30 or so. The dr. told him that he needed glasses with bifocals; so he went to look at glasses and picked out 2 pairs (a clear pair and sunglasses). The dr. told me that I had an astigmatism which I never had a day in my life. After taking my current prescription contacts out and not being able to see the doctor told me that the glasses would be half off if I was to order the contacts and a pair of glasses the same day and was sent to look at glasses. I was able to pick out a nice pair with my boyfriend's help. I told the dr. what type of contacts I wanted and she ordered something totally different.

I called to make appointment. Was asked what time I preferred. I said morning and told the man I needed to get my eyes checked, glasses ordered, then take husband to doctor, and would return that afternoon to pick up my glasses. He said that would work great. So the day of appointment the optometrist was 15 min late to work. Associate said he was always late! I was first appointment of the day. Got eyes examined by an impatient optometrist and went to pick out frames. Finally after 30 minutes was able to sit down with associate. After completing everything she then says it will be 10 days 'cause they have to send them off, Their machine was down... that it had been down for several weeks. I got script and left. Got glasses elsewhere.

I recently went to the Charleston, WV store and purchased a pair of glasses. When they came in, I could not see out of them. They told me to wear them for a week or so to get used to them. I could not wear them for a minute without getting sick. I went back to the doctor and he told me that they had ordered -150 instead of +150. I also don't believe that they were the same style I ordered. The sale price is misleading, and I ended up paying more than what I had planned. So I finally get the right prescription, and now I cannot wear them. The odor that comes from these glasses is so obnoxious that, again, I am ill. I took them off a couple of hours ago due to the odor, and I can still smell it and have a horrible headache. My sinuses are also messed up. The bridge of my nose also feels odd where they Sat. I looked up plastics that smell and found the following information:

This company has the worst customer service hands down. After buying $600 dollars worth of products, did I find out they offer no warranties on the products beyond 30 days. Then after replacing the glasses another $150 they are refusing to give me my prescription since I want to fill it elsewhere. I have called three separate times each time a different excuse from a different person. I would never shop this establishment again. Who sales a product without a factory warranty? The worst experience by far with any vision center.

I thought with insurance and all the too good to be true commercials I kept seeing on TV, I could go and have an eye exam and refill my contact prescription, easy enough right? I show up early for my appt as requested and fill out all the paperwork - everyone there was friendly enough. I begin the exam. That went better than I expected! Then we got to the drops in the eyes - oddly enough after the drops then I am sent out to choose frames??? For contacts??? I am talked into glasses with my contacts! The old "do you want fries with that"??? I have a strong sales background so I know what this girl is up to - upsell me on EVERYTHING! Needed or not!!! Keep in mind, I wanted contacts, a GREAT deal and done.

Purchased new glasses in Brandywine, MD on 1/28/2016, pick up new glasses on 2/7/2016, hinge at temple broke on 2/23/2016. Try to get fixed in New Orleans while on vacation, was told can't be fixed, ordering a new pair would take 10 days. Arrive home on 2/27/2016 and went back to Brandywine store, told again, can't be fixed, but could sell me a new pair and discount them 25%. They couldn't do anything else, BUT IF I WANTED TO I could come back on Monday 2/29/2016 after 11 am and speak to the manager. When I mentioned the 30 day satisfaction, once again I was told to come back on Monday and the manager could refund my money. After dealing with employees who seem to have their hands tied or don't care, the Manager has lost their opportunity to resolve this. I will be demanding a full refund, about $700 instead of replacing $69 frames.

I bought glasses at the Monroe LA Visionworks in March of 2015. My glasses broke in February 2016. I thought my glasses would be covered until March 2016 but was I surprised they told me I did not buy the warranty so I was not covered. If I knew that I needed to buy warranty I would have. I was never told about this, I thought any company would stand behind their products. I was not told about warranty.

Have been at Visionworks almost every week since 12/15 because the nose guards keep falling off my glasses. My glasses are now scratched which I was led to believe they were scratch resistant. Went back to be told there is no proof I did not use my shirt to clean the glasses. REALLY!! I informed the girl I bought their product to clean my glasses, but because I did not buy the warranty they could not help. Don't be fooled by the specials. I walked away spending close to $800.00 for two pairs of glasses that are cheap and fall apart. WOULD NOT RECOMMEND THIS PLACE.

I purchased eyeglasses at Visionworks Old Country Rd. LI, NY. I was sold a bs bill of goods. For the last time they have lost my wife and I as future customers. Twice fooled is more than enough. I purchased added anti smudge protection the first time and was not too happy. This last time the salesperson looked into my file and told me I purchased the entry level of protection I can upgrade to a better one for an extra fee because I did not buy the better package the first time. So the sap that I was I took her advice and purchased the upgrade.

The women I talked to did not want to follow My instructions. All I asked for was to put new lenses in My frames. They could not get My frame anymore, I just wanted new nose pieces and two screws that hold in the lenses. Went to get My glasses and none of this was done and they stripped out one of the screws I wanted replaced. So I had to leave them and come back two days later. I will NEVER use your services again. I have been coming to your stores for years. You are getting too expensive so My wife and I will go elsewhere. I'm tired of people not listening to us and I will not refer anyone anymore. You will probably not do anything about this but this is new America. No one cares anymore. It's all about the money. Thank you.

I went to Visionworks for a new prescription for glasses and contacts. After the exam was completed the doctor told me I had a big change in my right eye maybe due to wearing gas perm contact lenses. She told me to come back after 4 to 5 days so she could recheck the prescription in the right eye which was the eye of concern. I returned for the recheck. So after more examination she now claims that the left eye has changed and is unstable, therefore she could not issue a prescription. So two trips and I still don't have a prescription. Been in the business for 20 plus years! Never seen anything like! Thanks HR for changing insurance and leading me to this worthless organization! Looks like I will be paying again!

I am almost 70 and I've been wearing glasses for over 56 years. I have worn them in the 59 countries I've visited in my working career. I wore some glasses as long as nine years before needing a new pair and I never had a pair get broken that was not in some way fixable - But Visionworks has certainly managed to attain THAT despicable level of achievement - and in only 137 days!! In all those years wearing glasses I would periodically need to replace a teeny tiny screw that got loose or fell out while travelling in not so nice parts of the world like the African rainforest, Sahara desert (4 years), Iraq, Pakistan, Sudan, Swiss Alps, Norway, etc for a period of about 40 years or so, so I invested a few bucks in a "teeny tiny screw repair kit" and all was well.

Went to Visionworks, picked out a frame and asked the rep if the frame I picked out would work with my prescription. Of course he said yes. Did not measure my face for the frame or anything. Long story short: prescription seems OK but frame is too small and too tight on my face. Didn't know about measurement until after I placed the order. Spent almost $300.

I went to the Visionworks in Mays Landing, NJ. My first visit was with my son to have both of our eyes checked. Dr was okay. She rushed through my son, and then was pretty quick with me. After the exam I went to pick out new frames. Found a pair I liked and had them made. Tried them on and everything was a little fuzzy. Sales rep said that wasn't uncommon with a new prescription and to wait a week to see if it got better. Well it didn't so I went back and was told the doctor couldn't see me to verify the script that day so I would have to come back. Went back and was told I would have to be seen in 3 hours. So I said forget it, is there any way they could just use my old script for the new lens. They said of course and made them for me.

This retailer is a major thief. My husband went in for an eye exam - we chose here as we are 3 weeks new to the area and the urgency to see an optician as well as they were offering a $69.99 special - BOGO. Well I find it very funny that the special turned into a $1000 for 2 pairs of glasses based on the "dr's" recommendation. When my husband told them no, the salesperson said he would do better and came up with $894 for 2 pairs of glasses - which he claimed took into consideration insurance. My husband again told them no and requested his prescription and then let them know he would not be purchasing glasses there.

I bought my glasses from Visionworks in March of 2015 (about to be a year). I have been having problems with them ever since. I have bifocals and still can't see out of them. They came back with marks inside the lens. I guess from the bifocals' lines. I have taken them back 3 times telling them I can't see to read. I went back to my old glasses until I can get me another pair from some place else. I'm sorry but I will never use this company again. Not worth my money or my eyesight.

They told me my glasses would be ready today at 12. I got to the store at 12:15 and saw they were already 4 customers before me, I would never cut nor was I pretending to be attended before anyone, so I simply asked the lady to check for me if my glasses were ready to see if the wait was worth while, she took 45 min to check on my glasses and all to come back and tell me that they would take another 45 min to be ready. Omg! Lady really, and the worst part is that this is not the first time. The store in Brownsville Texas is terrible and the worst but it's probably one of the big ones so I go there to have more selection of frames but not worth the hassle, I'd rather go somewhere else.

I ordered my eyeglasses on Dec. 31 2015. Today is January 26, 2016. I still do not have my eyeglasses. When it was time to pick them up, I was told they were not in but they had another pair, with the line across the bottom of the lens, I could have instead of the ones ordered. In other words, they messed my order up and tried to give me their mess up. I politely declined the glasses and now I am still waiting for the correct pair. I will not be using them this year.

This is my second experience with Visionworks. The first they got my prescription totally wrong. I brought in my prescription from my ophthalmologist not an optometrist. Thus they need to reverse the script - which was not done. I had to wait again for my glasses - which were still off and ended up in the scrap heap. After several years, I thought I'd try again.

I think I've broken the record. I've been wearing bifocals for 24 years. Never had any problem adjusting. My vision is not very bad. Mostly needed for reading. I lost my glasses and needed new ones. In the meantime, I bought a drugstore pair and used my old prescription sunglasses. Which I can see out of fairly well. I have seen all 3 doctors at Vision Works. Each gave me a different prescription. The manager told me, the frames I picked out were too big. I picked out another frame. Now, as of yesterday, I have had 5 pair of glasses and still don't have a pair I can see out of. The doctor yesterday told me, the prescription was right and I would just have to wait until my eyes adjusted to them. He told me to use a magnifying glass when I want to read. I did this weeks ago. I brought them home for a week. My eyes did not adjust. Why in the world would I buy prescription glasses and use a magnifying glass? I could just use a magnifying glass to begin with.

I am rarely compelled to leave a review, but feel that my experience warrants naming of specific employees of the Visionworks on 248 in Nazareth PA, so that I can steer future customers towards a pleasant experience where they will leave satisfied. Visionworks has a huge selection of frames. Thankfully, I was helped by Fred, who pleasantly explained what the numbers on the frames mean, and how to pick out a pair that would fit and suit me better. Fred answered all of my questions thoroughly and was of great service.

I entered the store and said hello to a person standing at the door. This person refused to speak or even acknowledge me or my son. I assumed it was a rude customer and moved on. Within seconds the store manager approached me and asked what we needed and informed me that any of the store associates would be happy to help including the rude person standing at the entrance who was an employee.

This is the 2nd attempt to call this location to speak with someone about making an appointment. They are never there on time, they are just downright rude and ignorant and very unhelpful. The first visit I had was an emergency visit. They told me to come in right away they would see me. I waited for over an hour and half. Finally ask if someone was going to see me. She said "we are busy, we will get to you when we can" so I wound up leaving. NEVER again will I even remotely go to any Visionworks.

My 80 yr. old father was examined at Visionworks by Dr.??? Jennifer **, told him his cataracts were too small to worry about. Complained he still could not see. I am a retired ophthalmic assistant and knew he had cataracts that needed removal. Took him to Dr. James **, cataract specialist. Ophthalmologist diagnosed large cataracts and scheduled surgery for removal of one, then the other. I called this so called Dr. ** and reported his findings, procedures and she became very irate, actually screaming... made excuses she could not find chart, did not see cataracts, etc. These "quacks" must be stopped from robbing the elderly and Medicare fraud!!!

I saw advertisement for complete glasses (frame and lens) for 69.99. I picked out frame and they had my prescription on file. They were running a special 2 for 1 and was asked if I was interested in that special. I said "NO I only needed one pair." He took my credit card over to the side of the store and swiped it. I asked for my receipt and he told me "you can pick it up next week with glasses." I went next week and glasses felt fine. He handed me my glasses and case, I then said "may I see the receipt." He said it was in an enveloped that he almost forgot to give me. I took out the receipt that was in a pocket of envelope and it said the cost was 233.00. I said "I did not order this. What I ordered was a 69.99 dollar pair of glasses."

I visited the Goodlettsville, TN Visionworks (Rivergate Mall). I went in, sat down, and waited for at least 10 minutes. Nobody said, "hello, may I help you." Nothing. So I left. The two people in the front were helping other customers, but they could have at least said hello. No one was at the center front desk. That's where someone should have been to greet people as they walk in. Before I went to the Goodlettsville office, I had spoken with someone at there via telephone. The lady said she would call me back once she called and got some information from the Madison Visionworks (where I had gone previously). Well, it's four hours later.

Visionworks is horrible! I went to this location in Laurel which used to be eyes only but Visionworks replaced it, bad move. The very first day I was there to make an appointment, I was told the doctor could see me at 3:30 pm. I arrived there at 2 pm. Next I was asked if I could call my insurance company and see what they would pay for my lenses and eye exam. I had to use my own personal phone to contact them. The doctor who gave me my eye exam explained everything to me in detail and was very nice. The person who fitted me for glasses complained the entire time how sick he were, he tried to sell me additional things for my glasses that I did not need. My eyeglasses was extremely high in price, usually I am able to get two pairs for the price I paid for one.

Made an appointment on the phone for exam, glasses, and contacts; went in a week later. They misspelled both my first and last names on the forms and never asked to see my insurance cards in person. The woman who did my pre-doctor exam seemed to be in a hurry and never bothered to tell me she was about to do the air-in-the-eye test. I was polite and didn't mention it, but do that to the wrong person and she would have been in a fight. Equipment was greasy and dusty. Doctor was nice and very thorough about describing the behind-the-eye photos, which I appreciated. Unfortunately, he convinced me to buy more contact lenses than I needed, by making it sound like I had no choice but to buy a year's supply.

Poor selection and WAY overpriced. Horrible customer service, miscommunication between employees, received wrong price quotes, waited longer than told for orders to arrive, etc. I was told one price, and the next day my price was doubled. When I questioned it, they said my original quote was per eye. So I had no choice to approve, then I asked for my new total, it was almost $50 more than the price they JUST told me!!! Total disaster!! Not to mention I couldn't see right after my first exam. I had to go back and have my prescription adjusted.

Well they gave me an eye exam and it was incorrect. And then they made my glasses wrong and sold me something that I didn't get, and now I'm having to wait on my money back when I paid cash. And on top of that, if you have insurance, you don't get the buy-one, get-one. Very bad experience. This place sucks and gets -5 stars.

Finally got a call that my glasses were in. When my brother went to pick them up they said that only one pair was there and that I only paid for one pair. Thank goodness I kept the receipt and it clearly had two separate orders on it so after he argued with all the employees he left with only one pair but called them back and insisted that the receipt showed two pair. When they finally admitted he was right they refused to talk to him anymore and cited the HIPAA law as the reason not to talk with him. He did not let that happen and went back to the store for me and continued the discussion because I am in a wheelchair from a stroke and cannot get there easy. They still refused to speak with my brother but said they would call me if and when they find the other pair of glasses. They gave him the sunglasses to take. Still waiting for second pair.

I went there because of the buy one get one deal and 19.00 eye exam. Well I ended up paying 450.00 after I picked out a pair for 89.00 and 69.00 pair which is "free". I will NEVER go back. I am going to return these glasses and get my money back and go elsewhere.

I purchased frames and lenses 18 months ago. I opted for the ClearShield Non-Glare lenses because my issues were with night driving. Yes, Visionworks offers a great warranty on their products, but only if you use a microfiber cloth for cleaning and the "special" cleaning solution they sell. If you have worked in a hot environment, or left your glasses in your car your warranty is null and void... Okay my bad, I didn't do all the "special" steps to ensure a coating would last more than 18 months, I probably used my breath to steam my glasses and rubbed them with my t-shirt more than once, I messed up so no new lenses for me... This wouldn't be that bad if I paid a discounted price for the lenses, or less than I would have paid at a "true eye doctor's office" but I didn't.

Only use the services of this business if you are paying VERY close attention to the come-on that all their sales people give you. They are all very nice, and there are ads all over touting special deals on frames, etc. Be wary! I took my grandson in to get a new pair of glasses and new lenses for an old pair of his glasses. He had insurance to cover buying a new pair. I completely blame myself for not paying closer attention to the saleswoman's come-on. She had me so preoccupied with what frames we were choosing that I didn't look closely at the bill until later. Even though we had insurance coverage for one new pair, by the time all the added features were thrown in (features I didn't even request), the entire bill came to $283. A real scam! I won't use this business again.

Ordered a pair of glasses on September 14, here it is October 3 and the glasses are still not ready. When we went in to see what was going on with them they were there. When we asked why they didn't call, was told they no longer call anyone to let them know that their glasses are done. Well we ask to have them tinted was told that they would be ready on October 4. So at 1:30pm, we called to see if they are ready. Then was told that they won't be ready until the 5th of October or so even after the manager told the salesman Mike that they would be done on the 4th. This store has gone downhill since the new manager has taken over.

In need of new glasses (strong myopia, astigmatism, presbyopia), I ordered glasses from Visionworks in Calhoun Square Minneapolis. I get my prescription from my eye doctor after a full one-hour exam. Very thorough. I also have diabetes. The first visit the clerk acted so patient. She recommended glasses different from my tastes over the past ten years. I'm used to titanium and rimless frames. She highly recommended a pair of circle metal frames for my small face. Cost was nearly $800 but with 40% discount I paid $507. When I arrived a week later to get them, this same clerk was rude. She barked orders for me to "sit down" and "read this" pointing to their suggestions on buying their lens cleaner and how to care for the lenses. She did not want to adjust the frames. She said they didn't need adjusting. When I returned home the glasses didn't fit in the case.

I had a problem with the fit of my new glasses, and went to a gentleman, Jonathan, and was treated with respect and genuine concern that my problem be solved. I had been back several times, as it was difficult to resolve the problem. He went above and beyond what many associates might have done. Based on my experience, I certainly would recommend Visionworks. I wish I knew Jonathan's last name, so I could have him recognized for his service. Visionworks should be happy to have a representative of their company, working with the public!

I went to Visionworks with my husband for eyeglasses. The doctor was extremely rude and was rushing through the examination. She was very annoyed if I had her repeat comparing lenses during the exam. We went because of the BYGO offer. We were told that it didn't apply if we had insurance. At the end of choosing our frames and lenses, we were given an extremely high quote. When I asked why they were so expensive, I was told it was because of the upgrades. She never asked us if we wanted upgrades and I had her knock quite a few of the options. The price for two pairs of glasses and two pairs of sunglasses was outrageous. However, we purchased them.

I have been wearing glasses for almost 50 years--playing sports, coaching sports, running operating small equipment. My glasses never chipped except when I did something that might chip them--maybe a couple of times in 50 years. At least 20 different lenses during that time. Visionworks lenses chipped once within six months, and they replace the lenses for free. They chipped again and they charged me $30. Really? The first time they told me that it was because I didn't use eyeglass cleaner, so I changed to their fancy, expensive eyeglass cleaner. Next time they told me the same thing and they had no excuse--but they still charged me $30. All I can say is that it's crap quality, compared to what I had.

Took my mother for her eye exam. She has insurance through her company. As I waited for her the receptionist got a phone call and instead of helping the person out she told them to find another eye doctor that Visionworks in DeLand were booked. Another customer asked her "did you just send that customer away?" She said "yes, I couldn't understand. They didn't speak good English." I rolled my eyes but really I wanted to say something but I kept cool. Anyhow my mom was done with her eye exam got her prescription and we went looking for frames. Well we got a newbie who helped us out but she really didn't know what to do, so my mom picked her frames out, and then the newbie said "oh and your second pair it's FREE", so mom chose sunglasses, so we sat down.

My wife needs a new pair of glasses, we saw an ad for Visionworks so I decided to check the reviews. I want to thank all the people who reviewed the business because I'm sure you saved me from being unhappy and possibly being ripped off. Thank you again for helping me avoid a mismanaged business.

I went to vision works on 9/2/15. I have Diabetes and my vision changed recently. My glasses I purchased in the past year were blurry but an older prescription from 2009 was perfect but the frames were damaged. I went to Vision works to see if anything could be done. ** @ store 7450 fm1960 w in Houston checked the prescription the lenses were a different size from old to new but they still sold the frames from 2009. ** removed the lenses from the damaged frame and put them in a brand new frame all free of charge from a 2009 purchase. I call that standing by your product and outstanding customer service.

I had a recent eye exam at Visionworks and had to go back to pick out my BOGO glasses. When I returned I was informed that my BOGO glasses would be $775.00. I have never paid over $300 for a pair of progressive lens glasses. I was willing to go to $500, which is still expensive for ONE pair of glasses. I am happy that I looked at these reviews from actually making the purchase. After reading other consumer's experiences, I will NOT be purchasing glasses at Visionworks.

Visionworks must need to make a certain $$ amount for each transaction; I went there with my daughter's script to select frames and the total ended up being $299 for BOGO frame offer; I then went back to 1 pair and it $147 - total crooks! I paid it to get out of there since my daughter was leaving for college that evening. In reviewing my receipt further and insurance policy, the frames were to be covered 100%, the UV coating was to be no more than $60 - I paid $100; the cleaning kit was never given to me (I had to go back to get it) - I paid $7.99 and the warranty was not explained to me (I had to go back to pick up the warranty card) - I paid $30. The manager took care me.

After my eye exam I picked out new glasses. Was told it would be $160.00. After we were done it jumped to over $300.00. I picked up my glasses about a week later. The prescription was all wrong. They told me to wear them for a week. I tried, the frames broke. Frustrated I returned a second time. Told them I just wanted my money back, as they advertise. Their attitude totally changed! The manager was extremely rude! Told me I would receive my refund by mail in about ten days! She then refused to both give me a receipt for the money due me, or even tell me what my refund would be. She said she didn't have time for that. So now I have no glasses, no refund and no receipt. Just hoping I'll actually see a check in the mail. Total crooks!!

I contacted your store on 4000 N Oakland Ave, Milwaukee, WI where I had an exam in mid-May. I was prescribed Bausch & Lomb Ultra contacts. When I called today, I requested a different brand of contacts. ** basically said "Why should I help you when you haven't been buying contacts from us?" I have yet to order any contacts from anyone. I have mainly used my glasses, with occasional use of the pair of contacts I was given at the exam. "You have to have another exam", "It's past 45 days". I just want to say I will never use Visionworks again, and I will discontinue my daughter's treatment at Visionworks as well. I am so furious.

On July 6, 2015, I placed my order for two eyeglasses, one polarized sunglasses and one regular test glasses with transitions (taking advantage of their BOGO promo) from the South University Drive location. It turns out, they double the price of one because I paid $580, but I digress. When I picked up my glasses on July 11th, the transitions weren't cut right and I was leaving the country the following day so I opted to take it, have them order the transitions and then put them in when I come back a month later.

On 17 Nov 2014, I purchased a set of glasses with transitional bifocals, transitional color to dark, ultra-light lenses, and scratch resistance. My total bill was over $900.00. The lenses showed defect in quality as the color transitional material or something on the lens "Bubbled up" along with spider lines and cracks on the lens when tilted in the sun. I took it back to the store, who insisted that it was me and the way I cleaned my glasses, that they are not responsible for the quality of the lens. They offered to replace the lens at a cost of $380.00 per lens.