Visionworks Reviews

Buy one get one free is very misleading. Cannot read the rules for getting one pair free. The cost for the glasses are very expensive. Even when using insurance. Wish I went elsewhere. The price of the frames should include the price of the lenses.

Westminster md office gave me bad prescription, wrong measurements and extra thick lenses despite paying for the thinnest. Tried to get this fixed by rechecking eyes but dog was choking and had to take to emergency vet right before appointment. As usual they didn’t answer their phone. When I got through to supervisor she acted unprofessional over an emergency and said I’d just have to return the glasses. Don’t go here. They are complete idiots and those above them don’t care.

Been going here for years and have been getting treated worse and worse every single time I come in. It's gotten so bad that I've finally decided I'm done. The glasses I was given last year just recently broke because they were put together incorrectly, resulting in one of the tiny screws completely breaking in half. I took them in and Kat assured me she could fix them. She couldn't. And on top of that, she broke off the nose piece and left 2 scratches on the right lens. She just shrugged, handed them back to me, then said I'd have to order the same replacement frames online. She would not help me get the broken frames replaced, explaining that since I had had the glasses for 1 year and 3 days, I was no longer covered by damage protection. That sucked. 1 year and 3 days. But it just wasn't her problem, it was mine.

Went to to Visionworks for the first time, used my insurance only to get glasses that I could not see out of. Went back and let them know I could not even read the street signs. I was told "once I go to sleep and get a good night's rest, the glasses would work better" (you can't make this sh...up!). I have never heard anyone say something like that. Went back and was told the frame was too big for my prescription! (I have prescription sunglasses bigger than the frame I chose that are fine.)

They cancelled my appointment right before it was time, after confirming it an hour earlier and after I had already traveled to the location. They cited unreliability in their telehealth technology, which was the only way to see a provider.

I have worked with Nicole for a few years now. What started off as a friendly "How are you doing" has become, "Hey Good to see you guys!" She is my go to technician. She is so patient when I'm picking out my glasses as she knows it really takes me a while. When I come to the table with way more than I'm purchasing She has me try them on and gives recommendations on how they Fit/look. I appreciate the honesty. She is able to multitask without making you feel forgotten in our busy branch here in Howell NJ. She helped my Autistic grandson in choosing his best fit and boosted his confidence. She suggested sunglasses for him since his vision has not changed and insurance just about absorbed most of the cost, we were able to achieve that.

Great customer service, excellent experience, highly recommend for your family needs! “The place to go” in Spring Texas! Courtesy, attentiveness and expertise can describe the owner of Riley Fuzzel location!

They are extremely slow. Only two people working, and when I was there only the man was helping customers. The woman was just speaking on the phone all the time. Choosing the frames was easy. They have great selection, but the waiting time to be served was more than hour and a half. I certainly don’t recommend going there at all.

I must take a moment to share my fantastic experience with the entire team at Visionworks in Dunwoody. It’s not often that everyone on staff stands out—but at this location, they truly do. The staff was professional, patient, and genuinely kind, from scheduling my appointment to walking out with my new prescription. They went above and beyond, helping me understand my options and working hard to find the best possible discounts. When I thought I’d have to go to another store to get my contacts and glasses, they made it happen on-site, saving me time and money. If you’re looking for a new optical location, I highly recommend checking out the incredible crew at Visionworks in Dunwoody. You won’t be disappointed!

What on earth is this company and how has it remained in business for this long? Customer service is horrendous. Once I arrived at their North Providence, Rhode Island location I was told 5 to 10 minutes before optometrist could see me. No problem. It became a problem 70 minutes later when optometrist came out, noticed me and told me she didn't know I was there! She did a complete exam but unfortunately NOTHING was changed from my previous exam... Prescription was exactly the same! I had been recently diagnosed with diabetes and my eyesight had got worse and I told the doctor that.

I went to Visionworks in Burleson, Tx 4 years ago. The lenses weren't even close to the prescription, tried them one more time, this time in New Braunfels, Tx. Same situation! The prescription did not match what I was given, couldn't even see! Got my refund and visionworks will never see me again, time is valuable, wasted time with them.

I visited the Harford County Mall location and Lauren was beyond exceptional, my wife and I were very pleased with her quick and knowledgeable service. She was very responsive and kind on all of our visits. Thank you.

I visited the Lynnwood Store and was very happy and impressed with Dr. Mohammad **. Dr. ** explained each of the exams/tests and was kind and patient with me. I have anxiety and sensory issues but I was able to relax and feel safe and at ease. I will definitely return to Dr. ** for all of my eye care needs. I am so pleased with my entire experience.

Worst place ever. Don't go to the one in Lancaster Pennsylvania near the Park City mall. I told them my insurance. 2 months ago I scheduled my appointment and told them my insurance and they still scheduled me knowing that they don't take my insurance and I got there and they told me there that they don't take my insurance. You couldn't of told me when I made the appointment?

From: Isa, Rebecca, Mercedes, Carly was outstanding. The prices for one pair of safety glasses $ 500+ not for me. Isa, thank you for finding my wife's insurance. Your attitude through this was great as it put me at ease. Ask for a raise. Keep doing what you do.

They told me I had cataracts and needed surgery for them when 2 other eye doctor told me the same thing and 1 in the past would have already operated on my eyes then they don't let you go around without cataract surgery then. They made me pay for eye imaging too. I have a eye stigma in my eye that could be showing up as a cataract now.

I was notified by a text message letting me know that my readings glasses I was waiting for, were ready for pick-up. They arrived with in a few days, much faster than I had anticipated. So I went to Visionworks in Kendall and was greeted by **, who is the General Manager. Immediately he presented me with the two pair of reading glasses allowing me to try them on. They were just perfect in every way, I could read very well and the fit was spot on! Again I highly recommend Visionworks at 11662 North Kendall Drive, Miami, FL 33176!

The customer service SUCKS!! They are unwilling to help you when you need help. They talk down to you and won’t even try to take your insurance. I even just talked to my insurance and got the approval..

Updated on 04/22/2025: 04-21-2025 Response from customer service: "We are truly sorry to hear about your recent experience with our Phoenix location. Our goal is to provide exceptional customer service and we are sorry this was not the experience we'd hope to provide. Unfortunately, Visionworks does not offer a warranty after one year from the date of purchase. Your feedback is important to us, We will be escalating your concerns and feedback to our leadership team to address this internally." Thanks for making me hate this company even more.

Friendly staff and good prices. Unfortunately, the progressive lenses I purchased were the worst pair I have ever bought. I have purchased about 10 previous pairs of progressive lenses and none of them have had such a poor field of view as I moved from distance vision to near vision. The distance vison on the lenses is excellent, but the near vision is poor. The progression to near vision focus is noticeably different between each eye.

Went to appointment and the doctor wasn't there. They didn't bother to tell me so I drove there for nothing. The front desk person was totally worthless and acted like it was my fault and had the audacity to think I'd reschedule lol.

This place is awful. I ordered glasses. I picked them up in the Pompton Plains location. The day after I got the glasses I took them off to lie them on the bathroom vanity. The arm broke!!! I went right back and the two girls behind the counter eventually gave me the time of day as they were ordering Under eats. They didn’t even look up!!! Best we can do is 30 percent off a new pair! Don’t go there. Garbage!!!

My wife and I took our son to the turkey Creek store 2 weeks ago to get him some glasses. We keep calling the store to see when glasses was ready for pick (keep saying pending). We called today to check on them. Again the lady that was on the phone said they're pending. My wife asked her why it was taking so long for the glasses. The lady checked and the glasses was in the store the whole time. She processed the order and we immediately going to text message saying that they were ready it took 2 weeks for them to do this while my son had to suffer not being able to drive his car or have any kind of life while not being able to see we are not happy with the kind of service we got with this company and we are unsure if we as a family will be using your service anymore because it was a big inconvenience for my son. Please do better in the future for your customers.

This is true. My second eye glasses were made wrongly in Willow Grove PA. I had terrible headaches and big pain in my eye balls. Then, in North Carolina they made a new lens. Then I went back to PA. I felt better but I still had headaches. So a smart incompetent employee instead of verifying what was wrong with the glasses just bent them visually making a small radius. Well, I could not wear the glasses and I can not wear them. The cost was about 800 dollars with medicare insurance. After all I can feel that they are incompetent people and they just try to make the 100 days over and then costumers in my case keep the stupid glasses and they kepp the money from Medicare companies and some from us. Never again in my life I will go to this "vision does not work at all". They are incompetent crooks at least to me.

I visited Visionworks in Kew Gardens New York on 3/1. I went in for an eye exam. I knew I need glasses. When I left my eyes were burning and blurry. The doctor put a bright light in my eye and told me to hold my eye opened for what seem to be a ridiculous amount of time. I instructed to her that I had very light sensitive eyes. But she didn't seem to care. Now all I see is floaters. They did the eye pressure test about 6 times in a row. Just kept blowing air in my eye. When taking eyes test and they bring down the machine and flip lenses. She did it so fast I couldn't focus.

It has been over two months now, and I am on my third pair of lenses, and they are still wrong. The first pair was awful, couldn't see anything... wasn't even close. Maybe a mistake- because things happen- and I understand this... no problem. They took those pair back after a week, and made me a new set of lenses. 2 weeks later after receiving the 2nd pair, I was still unable to see. I returned the 2nd pair also, and at this time, they said I would need to redo my eye exam to verify the prescription was accurate. I said ok, as this sounded reasonable to me. So, I had my 2nd eye exam the following week. I had a very detailed discussion with the doctor, and he said they made a few changes. I said OK, and eagerly awaited my 3rd pair. I had believed when he said "some changes" that that had meant they found a problem or had fixed something.... but no.

Our Visionworks store identified that their lens processing had moved to a central location in Texas and they no longer had control over delivery timeframes or quality. The receipt I uploaded was my second attempt to get glasses in a timely manner and they have once again missed their "Promised Date."

Inferior quality. Lenses were cloudy, were returned and still were cloudy when picked up after. I was told they were replaced which makes me believe they were never replaced. Had another company make lenses and have had no problem with the lenses. They deserve less than 1 star.

Visionworks employee customer service was terrible, at Columbia Crossing Store, 6250 Columbia Crossing Circle, Suite K, and Columbia MD 21045. Our family experience with the store Lead Mr. ** was a HUGE embarrassment, he actually called the police to get us out of the store. Date of incident February 15, 2025. As required we had an appointment to have an eye exam, got there half an hour before appointment, waited past our time, finally asked to go in for test preparation by Mr. **.

I have yet to get my glasses and it's been 3 weeks. No one called. I had call a few times. I called the 800 number and she cut me off twice and transferred me to the store. Without letting me say anything. Not good customer service. I probably won't use them again.

By far the most ripped off I have EVER felt in my life. I paid 1600 dollars for 2 pairs of glasses and when I tried my outside pair on in the store they FAILED TO MENTION IT CAN'T BE ADJUSTED. So now I finally GET the glasses and they're falling off my face and I ask for them to be adjusted. NOW was the time they felt to tell me "Sorry we can't adjust those". Also the prices are INSANE expensive. Went to a Lenscrafters and saw a pair I saw at this place and it was 199 instead of 300. Horrible experience, will never be going there OR recommending ANYBODY. HORRIBLE PLACE.

I waited 2 weeks for glasses that had a prescription. I could have gotten over the counter. I could not see up close or at a distance. I was asked to take the glasses home and hope the focus became better. Clearly, if I couldn't see with them while I was there in the store, I wouldn't be able to see driving. Also, they would not accept my optimum financial card that clearly had enough available funds to cover the exam cost through my insurance. Although my insurance covered the cost of the frames, minus the deductible, I was still out of pocket for inadequate service. For more details, I can be reached at **.

First appt 10/2024, for contacts, they never submitted order so had to wait a month for those NOT to work- 2 more sets (3 months) & still couldn't see, just ordered glasses. Total of $170 for $4 reading glasses!!

Visionworks in Niles at Golf Mill just called to tell me my son's frames which we bought through Ray Ban a few years ago for $285, and we just wanted the lenses changed out to his new prescription... Their lab lost his frames, and they have no liability. They are offering my son other Ray Ban frames for him to choose, but I have to repurchase. Seriously! One little waiver gets them off from reimbursing or comping a replacement pair of frames??? Which on further investigation, most vision stores do not send Ray Ban frames to their own labs, because Ray Ban prefers to have them sent to their labs due to their guarantees and familiarity with their product. So, now we are out the cost of two sets of frames and already 3 weeks since his eye appointment, very unprofessional and very bad customer care.

I have purchased several pairs of glasses from Visionworks and referred several people who have purchased glasses from this company. I always purchase the warranty. In September 2024, I purchased my present pair. The lens was chipped, so I went back to the office in Bowling Green, Ky, where I had purchased the last three pair. My lens was replaced free of charge. I was in Sam's Club and got hit in the face on the bridge of my nose with a package of toilet issue, causing the frame to get bent and the right lens to chip. When I went to have the lens and frames replaced, I was informed I would owe $193 to replace the frame and lens because I had used the warranty once. I was never informed there was restrictions on the warranty. I contacted corporate, but still no response. I will never go back to Visionworks.

This store at 2100 Arden Way, Sacramento, CA is managed by **. She does not care about customer service. She feels entitled as a manager to mistreat customers. She gets angrily defensive and offensive when disagreeing about the quality of the glasses, and then she will continue making hostile angry comments for wanting to return the products. She is very belligerent, and I have witnessed making fun of people, while persuading other customers to join her humiliating other customers she does not like. She seems to have hate issues towards some people she does not like. I do not recommend this store. Customer service is not priority there. And the Manager is the first one to fail at customer service there.

I came to Visionworks in November, 2024 to have my eyes checked since my vision is not clear. You never see the doctor in person. She stated she saw signs of glaucoma and cataracts and stated not to get new prescription filled but to go get tested by a specialist. After 3 hrs of testing and spending a lot of $ I was told that I do not have glaucoma and as far as the cataracts go to have the eye dr tweak my prescription and to continue to wear my glasses and to come back to Raleigh Optho for recheck in a year. On top of that when I got home and looked at my receipt it was all the information for a totally different person. So much for HIPAA.

Took my ophthalmologist's Rx to Visionworks. Ordered bifocal glasses. Got progressive by mistake. Corrected order was poorly made. Bifocal insert is high on the left. Went to my ophthalmologist to examine the glasses. UNBELIEVABLE! THE FRAME IS TOO SMALL FOR MY FACE. The bifocal inserts are incorrectly placed too high. The left bifocal is higher than the right. The index of the right lens "jumps all over the place" indicating inferior glass. I was told by the "company man" to wear the glasses lower on my nose. Outrageous!

I went to the Visionworks Tucker, Georgia location previously, and had a good experience with the eye doctor and the whole process. My second appointment was not so great. In fact it was really really dehumanizing. The man at the counter talk to me very disrespectfully. I had an appointment and I sat for over 45 minutes. He was very disrespectful when I inquired about the time. Nevertheless, I’ve switched over to target optical and I couldn’t be more happy.

I had glasses made at Visionworks Promenade in Miami. Mr. Paul ** know his profession, was attentive, excellent, he was helpful not just to me but to others as well. The downside is that when I walked in I had to wait about one hour for him to be available. I did not want to deal with other staff because I had bad experience with them (not attentive, just wanting to get rid of you asap). I recommend him highly at this Visionworks. One other great thing there is that if you do not like your glasses for some reason, within a 100 days you can request it to be changed free of charge.

My experience at first was great. Got my glasses. Paid over 450.00 with half off. Decided to check out the features so I went for a walk. It was awful I couldn't see the sun was so bright. I had all the extras added so this was disturbing. Well they are not sunglasses so I figured I'd wear them in the car. Same thing I was blinded. Yes they get dark, yes I have anti-glare. Standard. So back to the store I go for QA session. I have no expectations just after info.

Some of the staff is very rude and condescending. Hanna in particular. She measured my segment height incorrectly on the first pair. They were way off. When I returned, they re-checked and remeasured and ordered another pair. When I arrived to pick them up, Hanna was the associate again. I asked that the They be adjusted as I have a very low, to non-existent bridge plus a lower ear on one side. Her response was 'they look pretty good'. When insisted that she at least adjust for the lower ear causing glasses to fit crooked, she grabbed them and began twisting the entire pair instead of using heat on the arm to bend it and only it down.

This is my first and last time going to VisionWorks. The staff was not friendly and the eye doctor was extremely unprofessional. I called before scheduling my appointment and asked if the eye doctor could complete a form from my job for night driving consideration and was informed there would be no problem. Once the exam was completed my for was refused even though she informed me the my diagnosis would hinder night driving. Now I have to make another and pay another copay because this imposter didn't want to do her job.

Film on my lens strink, they say to me due to oil from my face is cause, which never happened when I was with Burnsville family eye care and that I don't have warranty which I was not aware of but that defects is from Visionworks. This will be my first & last glass from you guys.

The entire staff was as helpful as necessary.. Sandy ** went over and above of what I had expected from someone who was going to aid me in doing the right decision for my eyes. Not only super informative, she was also comforting, humorous, and making a nervous client leave the office, knowing that because of the treatment received, she definitely would remain a permanent customer, who would advise anyone looking for optical devices to go to this office.

I have been going to VisionWorks for the 15 years that I have been living in Florida. I used to go to the the Deerfield location which is now closed. They had great customer service. So my last visit to get new reading glasses I had to go in Pompano Beach. Tonight I went to get new reading glasses at the Pompano location because of scratches on my current ones. I had a coupon for half price.

Purchased some glasses with my insurance from the Hip mall location 4122 N Harlem Ave, Norridge, IL 60706, picked them up Saturday 11/9/2024. The prescription was off, came back Monday 11/11/2024. They gave me an appointment for the next day 11/12/2024, came into what was supposed to be an appointment with the doctor to hopefully resolve the issue.

I had my regular eye exam at VisionWorks at Town Center, last Thursday, November 14, 2024. That was an excellent experience, I recommended it. On the Front Desk, Alex very nice, and technician Diana, very funny, nice and professional. I had a great impression about Dr. **, very good doctor, explained with patience every question and try to help from the real heart. She is an example of what the Drs should be. Thanks all, and thanks God for it.

The absolute worst Dr and even worse customer service. Dr got my Rx wrong. CS refuses to return my money. Do not use these places. All I want is my money back. They sent my refund to a closed account. After I requested a paper check be sent to me.

Had an emergency eye accident. My doctor told me not to wear my contacts. Haven’t worn glasses in 10 years so wasn't safe to drive in my old ones. Ky Eye Care recommended Visionworks as a lab that made glasses while you waited. I called Breckenridge Lane store and they told me they could do the job. The service was very quick and the people very sympathetic to my dilemma. I am 71 and unfortunately do not have anyone to drive my husband and me. He has dementia and cannot drive and my not being able to wear my contacts and without glasses it was going to be a real hardship. I appreciate the quick and compassionate service I received from Visionworks.

Have gone to LensCrafters and was happier. Visionworks also. Not happy that no doctor on site and my insurance may not pay for some parts of exam. Not many frames to choose from. Noticed the same frames over and over on display. Glasses not here yet so that could go either way. They are referring me to an eye surgeon for cataracts. I don’t think I’ll ever go back to vision works. Will be interesting to see how glasses work out. They tried to sell me on a few lens crap I actually got once at LensCrafters that was a waste of money and destroyed glasses. It was a coating to protect the lenses. Didn’t work well. Peeled and scratched.

The service from the staff on the floor is good and friendly. However, I went to this place, and my vision exam was done incorrectly. For a second time, they checked or redid it, but I still can’t see properly with my glasses, which has worsened my migraines. I had to go to another place, pay again, and have my glasses fixed because this place didn’t do it correctly. I do not recommend going to this place.

I am only referring to the store on Michigan Road, Indianapolis, In. Awful would be a compliment, they lost 5 family members today. Poorly ran and terrible attitudes, I won't get into specifics, but I wouldn't refer an enemy to this facility.

I have never been to Visionworks in the Miller Hill Mall and I was calling to make an appointment for my son. This gentleman answers the phone and asks have you been here before and I accidentally said yes before I could even ask him a question. He hits hold and the phone rang for 5 mins. He would not answer my calls. He just let it ring and ring. I’ve never had a business do that ignore my calls like that. I never even wrote a review before and I’m 42 years old but I was mad and shocked that he did this and I hope he can see my review.

The staff is very rude especially the one lady who sit to the right when you enter, she has part of her hair dyed black. I purchased glasses and at pick up could not see through them. Spent 30 minutes in discussion with some lady, she never identified who she was, forcing me to take the glasses, she went to talk to the dr but was whispering (dr should have spoken to me directly). Telling me it is against the law to not wear my glasses for distance. This woman thought she was a lawyer/dr/motor vehicle agent and police. They refused to fix my glasses during this visit, store was empty and dr should of seen me but instead refused to.

I agree with a lot of the reviews. Nice front end staff, hesitant to greet and service you. Not consistent with the fees and Services pricing quotes. Wish my Optometrist Office, accepted my current insurance. Because professionalism, courtesy and appreciation for you business is no longer merit, we are faced with cheap, crappy overpriced Service and Goods. It is everywhere and here to stay unfortunately.

Upon entering the empty store the two employees were sitting at their respective computer screens. Neither was engaged in anything related to work. More engrossed in their personal conversations. I was clearly an inconvenience to them. While I was 8 minutes late for a scheduled eye exam, they were less than accommodating. Told me that I could reschedule or wait to see if the next appointment showed up. The flippant attitude was apparent and pervasive. There are countless facilities that provide this service. None could be worse than here.

Staff at the Port Richey, FL store is rude. They messed up my order multiple times and then argued with me that I didn’t add the warranty when I did. I have had glasses for 9 months I couldn’t wear because they told me the issue I had was a result of my Rx.

I've had problems every time I've gone here, so it took me years to make an appointment, despite needing one desperately. Beginning 20+ years ago when they were making defective lenses but they could only replace them within 6 mos, though admitting they were defective... That's how they do business! That pair of glasses cost me around $800, so... As they're the only ones who accept my insurance and I can't do an online eye exam I had to make a ridiculous 1 hr trip, and get a remote exam which involved at least 4 people and a couple of hours. How is this efficient? The visit took over 3 hours. In spite of the on online and in-store ads that you get a free pair of glasses when you buy one, they said it doesn't apply with insurance. That's opposite of the ads. I also wanted to know how much certain upgrades would cost - they said insurance would pay nothing if I did that - never heard that before!

Had 9 am appointment on 9/27. No one there to even open the store. W. Gate City Blvd. Location Greensboro, N.C. Jason ** O.D. Called back at 9:30 am. Person answering phone said they were now open to come on in. Got there again. No one in reception. Finally someone told me it would be an hour wait. Horrible place, nasty inside. No customer service whatsoever. Good luck at this place. Whoever is in charge should be fired.

Visionworks is the worst, customer service is terrible, employees are rude and ignore customers. I had an emergency to get a replacement pair of glasses and they have been the same for the past ten years. I offered to pay immediately, pay for overnight shipping, I just need glasses until I can get an eye exam from them which is a month out. Very rude manager as I see where the employees get it from. At one time 10 people in my family went there. Now I'm the last and I would never go there or stay on hold for 45 mins waiting for a rude manager. Disgusting.

As I sit here waiting to get my glasses ordered, I remember how much I despise this place. You sit and wait and wait. Only 1 optometrist on site. I'm told you're here for an hour. It's now going on 2 hours. I can't wait to get out of this place. Oh and of course they weedle more money out of you regardless of insurance. Ugh. Need to remember in 2 years not to come back here!

The tech was incompetent. She didn't tell me where to place my eye or where to look in machine so it took forever. Peripheral vision test was horrible. A white light on a white background! I just sat there and pushed the button randomly and passed?! Eye doctor never gave me any information concerning my eyes' health. She ask ME what my eye prescription was??!!

I picked up my new progressive lens glasses from their store at Quail Springs OKC. I cannot read with these lenses as staff arbitrarily increased the distance aspect, going against the actual pupil location measurements they marked on the lenses at time of purchase. I returned to the store and was told the rep and her manager made the decision because they “thought I would need more of the lens for distance.” As the glasses are progressive, this decision left only a small sliver of the lens at the very bottom for reading. As a result, when reading or doing close work, I have to remove my new $350. Visionworks glasses and put on my $12 reading glasses to focus. Thanks a lot for nothing! I could have done that with much cheaper single vision glasses!

Made an appointment for exam and then the day before exam send me a text telling Optometrist works remotely and is a call in for an exam, What an absolute stupid means of business. Do your damn job and go to work!!!!

I wish they would stop sending me flyers. I will NEVER go back to Visionworks. I was going there for years, the staff was great, then all of a sudden they changed everyone and it was horrible, only worried about their commission. I went to another location and it was just as bad. They said for 3 pairs of glasses 1400!!! Never in my life! I tried to cancel order within 2 days and it took 4 mos to get my refund! Never again!

Went to Visionworks in Kingston NY 12/12/2023. I have been going here for years as has my husband. I gave them my insurance card, picked out my frames with upgrades to lenses. I'm diabetic so I see a regular Ophthalmologist and they give me my script and I use my vision insurance to purchase the glasses. I was charged $295.00 copay which I thought was high but thought copays had changed. Picked up my glasses right before Christmas. In January I received a bill from Visionworks for an additional $199.98 and realized they had submitted the claim to the wrong insurance company because the company was named on the invoice. I immediately called and got the rudest representative on the phone. Was told they would correct it and resubmit to the correct insurance company. Told it would take 30 days.

Horrible customer service. Was sold defective glasses. Asked them to please put a rush on replacement glasses for I desperately needed glasses because I had no other glasses. They never put in the rush. They could care less about me when I called for a status update. Attitude was like so sad too bad. They will get here when they get here.

I was last year with them but I thought it was a good place for me to get glasses. But when I had to go for a upgrade they were so rude in person and by phone too. So I don't recommend it's place all.

First time I went in I guess I was real lucky to even be in the store as I was just a low life customer bothering them and their cell phone friends, I left and a little while decided to go back since the sign said buy one get one free (yea right). Got waited on, ordered glasses but since I was using my insurance flex card I was only allowed 1 pair (should have left).

I went in to exchange my newly purchased glasses last evening. I was greeted immediately by an associate. She was very professional and knowledgeable. I picked a few more frames and she assisted me with my million questions. Finally decided on one pair with her assistance. The manager assisted me in finalizing my purchase. She was very professional also, explained the transaction thoroughly with a smile. Nothing like great customer service! I highly recommend Visionworks at the Mall for all your vision needs!!

It is very difficult for the customer to speak with a live agent. Every person don’t just want to make an appt. We may want to ask other questions. When the caller says representative, it immediately d/c.

This is for Sandy at the customer service center. What wonderful, sweet person. Thank you for making my life a little bit easier that day. Thank you for understanding the frustration of a single parent trying to provide for her child. You are amazing. Please continue to be the one and only sweetest Sandy at the customer service center.

I have been visiting this location (Camp Hill, PA) for years. I take my entire family in for our annual eye exam and order our glasses online through another retailer. Visionworks (along with so many others) are at least five times more expensive than online. I have been doing this for so long that I am aware that I need our pupillary distance. My daughter and I were seen three weeks ago and the Dr provided it. My son was seen over the weekend and now they are refusing to give me the distance. I cannot believe that Visionworks would risk my twelve year old's eye health for profit! They are aware that we are buying glasses elsewhere and would rather lose customers instead of providing needed information. It is a shame but I am leaving this practice due their greed.

On Friday, Mar 17, 2023, my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that appointment, I made appointments for the following year for Monday, Mar 18, 2024; for which I received an immediate text confirmation. At the beginning of Mar, not remembering this appointment, I sent a calendar reminder for myself, for Sunday Mar 10, 2024 to try and schedule annual exams, for my son and myself. On Sunday, Mar 10, 2024, when accessing my phone and computer, to schedule an appointment, I discovered the existing appointment, eventually discovering a pair of text messages sent Monday, Mar 4, 2024 to confirm our Mar 18, 2024 appointments.

It was a very disappointing experience working with Dr. ** and Dr. ** at Visionworks Garden City. They don't care about you or have any patience at all, they just want your money. Dr. ** did not check my eyes for contacts and used the same prescription as my glasses which was also taken from my previous prescription. During the follow up visit, I mentioned that I was not able to see with contacts at all. Dr. ** replied that, "Contact lenses are not as good as eyeglasses, and you would not be able to see letters, and you can leave because I have another patient to see." If this is the case, then what is the point of getting new contacts in the first place?

Visionworks does NOT stand behind any frame they sell. Good Frames should last for many years. Their frames last 6 months to a year. This probably would be why they only give 90 days. A Company who believes in their own products they sell would have no problem giving longer warranties to their clients.

I went into the Visionworks in Garden City to order glasses on December 30th. I was told that my glasses would be ready January 6th. I went in to pick them up on January 8th and was told that the vendor "just alerted them" that the glasses are on back order. I asked for a refund. the General Manager said that she will refund my money in the form of a check since I paid with money. I told her that I did not pay with money, you have my credit card number. She said, "Ok, it will be refunded 5 business days." So far, and after 3 phone calls to her, I have not received my money back refunded back to my credit card nor has she rectified this issue with even a call back. THIS IS HORRIBLE CUSTOMER SERVICE and they used to be so good. :-(

I am an adult male who has been going to Visionworks in Binghamton or Vestal NY for my eye exams and glasses for almost twenty years. Their selection of frames used to be extensive but, since the VSP acquisition in 2019, the number of frames available has diminished considerably. I used to have trouble choosing among the many frames I liked. Now I'm happily surprised if I can find one frame I like. On occasion I have had to settle for the frame I dislike the least. I like my optometrist, they accept my vision insurance, and my wife and I have been very happy with some of the staff, but I certainly wish they would increase the number and variety of frames available, especially for smaller heads.

I arrived for an eye exam and ordered my glasses that day. Was great. Excellent customer service and doctor was informative. When my glasses arrived same thing no complaints. I left and attempted to wear my glasses. My vision looking straight was great however if I looked right or left it was so distorted. I could not drive with them. I allowed a day thinking I needed to get used to new prescription. I ended up taking them back where I waited over an hour while the person researched the problem. She kept saying "I don't see a problem. Are you sure it's your glasses?" I explained there is a problem. She took my glasses assured me I would receive a call back the next day.

Nothing is worse than walking into a place of business, where you have spent hundreds of dollars, seeking customer service and being treated like you've done something wrong by coming back expecting the store to honor its service policy. To top things off to be given conflicting information when you go to address this issue and be confronted with a passive-aggressive rep trying to intimidate you and being confrontational. I won't do business with this place again. It's clear to me that there is something very wrong at Visionworks and that you cannot trust them as well.

I was over charged & when I asked about it they made it sound like it was my insurance when in fact they added unauthorized upgrades & have been treated as if I lied. I will never use them or recommend them to anyone. I feel the business practices are not honest to the consumers and beware before you do any business with them. I wouldn't give them any stars!

In Aug 2023, I went with my daughter to check glasses for herself and myself. We checked for both the glasses and finally selected only for my daughter. The frame also was a girls one. Michael Kors. But while booking the person mistakenly considered my prescription and my name (as both prescriptions were near her) for the frame we chosen for my daughter. And I just paid amount and took the envelope with me. When I got message to pick up the glass I went there and checked for her name and they searched and did not got any. My daughter was totally disappointed and I later got her another glass in Vision works in Fair oaks. Since I did not took glass for this year, I went to book my glass during Dec end in Fairoaks Visionworks, they said already my insurance is used for another glass which I had no idea.

Today I visited Visionworks located in Ashley Park (Newnan, GA) and needless to say my experience with them was phenomenal!! I was first greeted by Ms. **, whom took me thru the steps of my virtual eye exam! That was a first but it was great and better than expected! She was friendly and very pleasant and I told plenty of jokes that kept her laughing! She was a joy! I then met Ms. **! She helped me with doing the house on the hill eye check lol and she worked with that telehealth doctor to obtain my new eye prescriptions as well as my glasses! We talked a little as well during the process and she was awesome to talk to!

I am a returning customer of this company and I purchased two pairs of glasses on 8/01/2023, one of which included a warranty. I picked up my glasses around the 11th of August (8/11/2023). However, one pair has unclear and cheap-feeling lenses, causing me to constantly wipe them, and the vision focus is off. The second pair is also unsatisfactory.

This is the first company that I know in many years that do NOT give warranties for lenses and glass. They advertise 100 day warranty. Other companies give 1 full year warranty, even Walmart. I was very surprised, the clerk told me that I need to buy for $35. Also they were suppose to call me when the glass were ready, and after 3 days I call and told me that were ready. Pricy, In Boynton Beach near the Mall store was only one emplyee with many people to attend. I will not consider this company again.

Ramon (**) helped us to purchase the glasses and he was good. Anthony offered the worst customer service that we ever experienced when we went for pick up. He left the case with the new pair of glasses inside in front of my husband, crossed his arm and just stood there, which was signaling us to help ourselves. My husband opened the case, saw some oil stain on the lens so took out the cloth to mop the lens. While this Anthony was still crossing his arms and not saying or doing anything, my husband tried the glasses on and then shared his concern about the loose of the frame. Anthony then opened his mouth, told my husband (in his 60's) to shake, nod, shake, nod, shake, nod his heads couple of times, then said the frame could not be fixed and we should take the glasses to Shoprite for repair. He may be the boss or supervisor in this site (zip 08540) because his "absolutely-care-for-less" altitude can turn whoever comes in to the store away.

It took me forever after exam to choose the glasses I would be ok but from the choices I was already disappointed. I needed them very badly for two reasons, Mine had been broken and super glued and soldered and they broke again so I desperately needed to be able to see. Secondly, I got a new position at work and was constantly on computer and couldn't read fine print at all.

My appointment was made for the wrong location. Impossible to change. I arrived 20 minutes early and they still could not get me in on scheduled appointment time. Why make appointment if you can't keep them.

They gave me the wrong glasses and when I returned them telling them they were wrong the woman who saw me, said the glasses were right and I just said, "No I can’t see," so she told me that I had advanced cataracts that’s the reason And I knew she was lying, I had seen my optometrist a year ago. He said exactly the opposite, a really great Dr and above all honest; this woman on top rude, from Phillip I think but they refunded the money but not yet to my insurance as they promise. This is a bad place to go, I just couldn’t get an app with my optometrist so I went there bad decision; finally I got hold of my optometrist and naturally he said, "You have cataract but you need glasses," the cataracts can wait still, for surgery and gave me new readers; I am so happy now. Dr ** it’s the best; so important to have your glasses done and your eyes checked by an excellent Professional; and everyone at Gold Canyon Eyes it’s just wonderful.

Do not use this company. I feel like I have been ripped off as it has been over a month now and still no glasses. Was told 1 to 2 weeks, now they tell me it will be another 2 to 3 weeks. Why would it take a month and a half to 2 months to make a pair of glasses? Never will I use this worthless thieving company again.

I brought a pair of eye glasses from Visionworks in Homewood, Illinois in February 2023. I was told they would be ready within a week and they would call when they came in. No one ever called so I stopped by in March to see were they in. They told me the glasses had been in for at least two weeks but no one ever called. On June 1, one of the arms came apart from the frame. I stopped by the Homewood location on June 2 and one of the customer service reps said she would talk to her manager over the weekend and call me by Monday with a status. On June 4, the other arm came off. Never received a call, so I stopped by on June 19 and the manager told me there's nothing they can do but buy another pair of frames and glasses.

The staff is very nice especially Le'ashia B. She went above and beyond when it came to my checkout. She is very professional and go over everything clearly. I would recommend asking for her when it comes to picking out glasses and checking out. She will get you the best.

I had an eye exam and ordered regular glasses and prescription sunglasses. The staff in the Edison store was great. Within two weeks the sunglasses were delivered. The regular glasses were delayed. Don't bother to try to get through their online "help". I had to visit the store on three separate occasions and after two months got a message that my second set of glasses were in. I got to the store to find that a second set of sunglasses had been delivered. I have asked for a refund and will take the prescription somewhere else. They've lost me as a customer.

Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. I recently scheduled an appointment online. Later I received an email that my appointment time was changed, then another that the time was changed again. I wanted to contact someone to ask why and confirm the correct appointment time. I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. Horrible Horrible.

On November 29, 2022 I had an appointment at Visionworks in the Bronx I ordered one set of progressives (covered by Davis Insurance.) and one set of reading glasses (cost me $294.00). When I came to pick up my glasses 2 weeks after the appointment they only had the reading glasses. It is now 10 weeks later and I still have not received my eyeglasses. I am constantly bounced around from one recording to the next. When I have been fortunate to get a person, the only answer I get is that the "computer tells them the order is pending." It would appear something is wrong. Really awful customer service through this company.

I actually had left America's Best. They were horrible, so I left and pulled into Visionworks. Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. I think they are are great because they smile. They like their customers. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. Made me feel comfortable and help me find a pair of glasses that will last me a lifetime. Thank you visionworks. I enjoyed myself today and that's how it should be. You should never be bullied anywhere. They're just kind and that's the kind of people I want to have deal with. Even if it cost a little extra it's worth it. God bless and I hope you take my advice go to visionworks.

Red flag with all of the phone calls asking for refunds, I should have walked out at that moment. The eye exam was super quick, just to get it over with, the doctor didn’t even check each eye individually, told me I was blind as a bat and the test didn’t last a whole minute, compared to my previous prescriptions and numbers were very different, as if my vision was perfect, wasn’t happy so paid out of pocket and went to Lenscrafters, what a difference. The doctor took her time and explained everything and yes, the numbers at Visionworks were wayyyy off, I'm glad I was able to cancel the order with them. They gave me a refund right away, so I have no complaints about that.

Great personnel assistance and friendly, I don't have much to say, I'm humbled with the assistance offered, great customer service and good communication, happy client and assistance.... Can't wait to have my glasses.

Disappointed. Ordered two pair on Dec.22. Both shipped to the Dallas area lab not Schertz. Order hung there til store called to follow up. The lab stalled because they lost the frames I provided. Today, Jan 16, store called again lab sent one found frame to Schert lab. They are still looking for the other pair. Initially I was told they would be done by Jan 9th. Tomorrow I will have to call corporate headquarters to see if they can help us.

First they totally ruined up my appointment. They were to call me to fix an appointment which they never did. Then I had to call them to schedule one. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. They some tests one day and then called me again the next day and made me wait and do the balance tests. Again there was no coordination between the two visits and the doctors. No one seem to know what's going on. One doctor said everything was under control and the second said my eye was bad. Really? And also they didn't tell me what my co pay would be before the tests. Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details.

On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. I did so, and made an appointment for 12/12/2022 at their Summit Fair location. I received emails and text messages thanking me for making the appointment and plenty of appointment reminders. Even today, the day of my appointment, I received an email and 2 texts reminders. I take time off my job and go to my appointment. I was told that online appointments are teleview appointments. I was also told that they tried to call me on the 12/10/2022 (a Saturday) to reschedule my appointment for an in person appointment. I asked, how can a person have an eye exam over the phone? She just repeated herself that they tried to contact me. Alluding that this nonsense is all my fault.

Visionworks did a good job with exam and initial order on 1/24/2022. Went back for sunglasses. I ordered them for distance only. The lab sent them to the store and they were READERS!! This happened twice. Third time they were correct. Now for the real kicker and final straw. On 10/11/22 my original glasses frame broke. Went to store and the associate tried to repair by putting my lenses in new frames. Did not work. She sent them to the lab. I was told 2 weeks. It is now 12/12/22 and still NO GLASSES!! Tried to get refund, they refused because my insurance paid. I am out of glasses and vision benefits due to this company's gross INCOMPETENCE!!! DO NOT USE VISIONWORKS!!

I went to Visionworks on November 2nd. After my exam I picked out a pair of glasses. The store called me 11 days later to say the glasses had arrived. I said I would be there Thursday and asked their hours. I was told '10 to 7.' I arrived at the store at 5:10PM AND THE STORE WAS CLOSED. It is a mall store, so after I waited 10 minutes (thinking they were short staffed and out to lunch) I asked the woman at the store next to them (Wetzl's Pretzls) and she said, "Oh, they're gone. They close early all the time." So I called the 800 number and eventually spoke with a live person who put me on hold while she attempted to contact someone from the store so I could get my glasses.

Victoria helped me select my glasses. She was friendly and knowledgeable. Everyone was friendly. I ordered some great glasses and can't wait to wear them! Thank you Visionworks for making this a great experience.

Repeat customer went to get new lenses put in a pair of frames I had purchased there a couple years ago and wanted to buy a full pair of glasses. I was told I couldn't use BOGO for the lenses, I had to buy a whole pair of glasses which is crazy as I was saving VWorks money by providing the frames. With insurance, BOGO, other promotions, the cost for a pair of glasses and a pair of lenses came to $840.00. This was after a faceless voice behind a door said I could indeed use BOGO. That means $840.00 for one pair of glasses with frames that were about $120.00. I went to another optician and got new glasses and the lenses I wanted for $600.00. Customer service at VisionWorks did not care, not even the 800 number. I will no longer shop there. 15 months ago, customer service was excellent. It's really too bad that has changed so much.

Every call that got answered was followed by a smart ass comment from Mariah. No compassion, everything in this experience was based on her feelings about being understaffed, and I'd rather be blind than go through that

This was our first and last time buying eye glasses from Vision Works for my husband and I. They tried twice to get my progressive glasses right and I totally gave up and just went with just reading glasses, which was not what I needed. Then, we paid extra to get scratch resistance which was a total waste of money. My husband's glasses got scratched so we called them and they said we did not buy the warranty. So why pay for scratch resistance glasses? We will not ever use them again.

The staff was very nice and seemed to try hard. But I spent over $600 for my glasses and don't wear them at home. I can't read on my computer. I can't read my dashboard in my car. They darken dramatically on overcast days but on sunny days they are very minimal. They only help a little. I only wear them in public because they look nice. They are supposed to be scratch resistant but my glasses had a scratch almost immediately and I don't even wear them at home. I've had my old glasses about 2 years and not a scratch! I feel like I totally wasted my money.

I had my eyes checked for new glasses at a Visionworks location after checking with them to make sure they were covered by my insurance plan. I was assured that I was good to go. The people involved in the exam, frame selection, and order placement were professional and efficient. When I paid, they pointed out that the charge reflected the discount due to my insurance coverage, so I was good to go--until I wasn't. On the day I expected to get the glasses, I instead got a notice that my coverage was denied because Visionworks was in fact NOT covered by my insurance.

I had purchased eye glasses a few years ago at Visionworks, I needed a repair, stopped at Ridgedale and Isaiah was very helpful, repaired and called me ASAP. Excellent service! It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! Thank you again Isaiah! Betty

Wow, this was really really bad. The eye doctor was nice enough, but they sent my contacts to the wrong address, then you can't contact them through their phone number. When finally speaking to someone they shipped them over, but the rebate I was suppose to get apparently is not valid. I called again - got angry trying to get a person on the phone (because you can't) and then told the girl answering how angry I was with the phone system, she said I was 'swearing' at her (I wasn't) and hung up on me. I filed a credit card claim.

Ordered glasses. Store ordered them. 2 weeks later I Had to call them to find out they didn't have that particular frame anymore only to discover they had ordered the wrong color. Wait. Another 2 weeks later, wrong lenses. Lied to at store saying they were the correct lenses. Got them checked somewhere else, they weren't correct. Called customer service. Got a regional Manager involved. Nice young lady calls from a city with the same name city but 3000 miles way... A week later another regional manager gets involved. "Going to get this taken care of immediately!" 6 weeks later the regional manager calls, "They don't make those frames anymore." Ok, I am canceling the order. I want my money back and VSP charges reversed! 9 weeks now. Nothing. Still no refund. Charges to VSP reversed? Nope. Never again.

Visionworks have bad management. I paid them for lenses glasses. It was their mistake they won’t be able to give me the appointment because they didn’t have the Dr. or some time appointment. Well when I complained the manager be like, "I can’t help you." Since we had eye test already she said she can’t help me, so I paid again for the same glass. I hope they don’t rip me off this time. I been Real loyal to them, bought lots of glasses but it seems like they don't care if even it’s their mistake. Very sad experience.

Had bought glasses in 2021. The coating on the lenses had began to come off. Went to Visionworks in Weatherford Texas. Three different employees on 3 different occasion that I did no have insurance and that it was my fault for the coating coming off. In less than 2 years, the product was faulty. They said I had to buy new glasses and VSP would not cover it.

Glasses were purchased through Visionworks because of my cataract surgery and the benefit. The store clerk when I was buying them seemed not to know what to do and kept asking another coworker. I feel I was given the wrong information on what I truly was responsible. I've been given the run around by billing office since Jan 2022. Billing office has closed 4 tickets, says they emailed me twice. NEVER received an email. Won't honor the Medicare Eob and what I understood from the store clerk what I owed on. I agree I owe the $120.00 from how the store clerk told me. Found out I over paid $200.00 when I received the EOB. I was told by Ramon I'd be getting additional refund. Months later never received.

Went to Visionworks located at 4153 LaVista Rd Tucker, GA on 5/7/2022, and the customer service was horrible. The General Manager (**) and employee (**) were rude and unprofessional. The wait for a copy of my prescription was 30 minutes and only two (2) customers were in the store. I previously spent $1000 on glasses approximately six (6) months ago and the staff were pleasant and professional. Unfortunately, the staff present during my visit were much to be desired. Attitudes were so bad that I elected to obtain the copy of my prescription and not spend another $1000 with Visionworks. Good luck and shop at Visionworks at "Your Own Risk." Anthony

I ordered for my glasses on Jan 26, 2022 and cancelled my order right away. The Visionworks employee on Fry and 99 said that their corporate office "Managed Care Services of Visionworks would have to send a reversal to my insurance company which could take up to 3 weeks." I waited and waited and waited and called them after 3 weeks and every time I called they gave me the same answer "It has been initiated". I even took the matter with BBB and they responded with the same message. However, it has been two and a half months and I have not received my refund back in my Insurance-Avesis account.

Updated on 03/29/2022: I have filed a formal insurance fraud complaint with New York State, but am not hopeful that I will get any help from them. Stay away from Visionworks.

I went to to Visionworks Fair Oaks Mall location for the 1st time for my eye exam and new glasses. The 1st time I got my glasses and had trouble reading from my computer screen which I never experienced this issue with my old glasses. The staff advised me to go for Progressive Lenses (for which I ended up paying $50.00 more). I got my progressive lenses and still the same issue that I could not read from my computer screen. Went back to the store and they said that the lenses angle are required to be adjusted.. Got my glasses back from them for the 3rd time and still the same issue.

Most disappointing experience today at the Vancouver Mall Visionworks... Vancouver, WA... We have to drive an hour and a half one way to our appointment... I have received multiple emails and text reminders about our appointments starting at 11:30 AM, 11:45 AM, 12:00, and 12:15 today February 15, 2022... When we arrive at 11:30 for our first appointment they say we don't have an appointment and that it was not their problem that we had received all of the emails and texts about the appointments which even stated their site... Rude customer service along with no offers to help us when we had taken time off work and school as well as the 3 hour drive roundtrip...

This place is the worst! As soon as you step in the door they hit you with their mask policy which they say is for their customers' health and safety but when I inform them that I have a medical condition that prevents me from covering my airways my health and safety goes right out the door and doesn’t matter. If you are going to have a policy make sure it holds up against the science you think it’s built on. Their lenses are sub par as well. I was there less than 2 years needing more because the product doesn’t hold up. Don’t respond saying how you're sorry and call us and "We will try to help." You had your chance and you blew it!

I scheduled my appointment for Monday 1/24 3:40 at the Henrietta store when I arrived the store was closed, I was never contacted of all the cancelation. This will complaint probably never be addressed. I rescheduled, they treated me like garbage the doctor was the only good person and treated me with respect, I don't have enough space to put the whole and the worst parts of the visit I never got my order for glasses in but I don't think I'll ever go back I got my prescription I'll get someone else to fill it. it was like they wanted me to lose my temper. They got a little from me but I thank God I caught myself. If corporate care's to here the complete story they can call me. I really hope nobody ever gets treated this way at this store again.

4 yrs. ago I used Visionworks for eye exam and frames with lenses. 3 yrs. ago I decided to go elsewhere because their service is not good. Because they gave me glasses that are worse than my nature eye to read. So, this yr. I went back to Visionworks and I am so mad. Can you believe the same thing happened! After putting them on I can't read one letter. I am so upset because it takes me 40 mins just to get there and then I have to drive back 40 mins. Never again will I ever go to Visionworks... Beware.

I recently purchased my eyeglasses at Visionworks, and I cannot say enough about the customer service and assistance I received! I was assisted by J-Lo, who was very helpful to me in making my purchase.. I will definitely be a future customer at Visionworks!

Erin, the person who helped me choose frames and lenses, was efficient and knowledgeable. I have yet to receive my glasses, but so far, so good. I liked her explanation of the quality of the lenses she suggested.

I have had numerous issues with the Northpark, Dallas store when ordering and receiving glasses & contacts. My contact lens order last year was screwed up by the store and they ordered the wrong prescription and I had to wait for a new order. Fast forward to 2021, on 10/5 I ordered 2 pairs of glasses and a supply of contact lenses. They ordered the wrong contacts. Again. As of 12/20, I am still waiting for the contacts. I have had to make numerous calls and trips to the store and still have nothing. I am working with 2.5 month old contact lenses in my eyes at this point. They were supposed to send me sample lenses while I waited. Nothing has come.

I recently returned a pair of prescription eyeglasses to the Albany, NY, Northway Mall, new VisionWorks location. Luckily, I was helped by the manager Beth who went above and beyond to assist me with replacing my frames with a much nicer, better fit and looking one. She not only was friendly but was helping all the customers and solving issues all at once. She is a true asset to this company. This kind of service makes me tell all my friends and will definitely return. Good Job Visionworks.

Corporate business practices are horrible. Cancelled my appointment because I didn't "confirm" 48 hours in advance. Problem is that I was not notified by text or email by the "confirming" system. Then they could only fit me in if someone else didn't show up.

I scheduled an appointment online. It accepted the appointment. They kept sending me texts saying they look forward to meeting me at my appointment. I had today off. Went in there at 11:00 am my scheduled appointment and they said that my appointment did not come through and that they couldn't see me today. I took the day off to have this done and now I can't. Something is wrong with your system. I filled out my paperwork online. They didn't get that but it said that it accepted it.. Again it kept sending me texts reminding me of my appointment today. I was very excited to get started on getting my new glasses. Now I can't. Very disappointing...

Dr Derek ** was very professional yet made me feel comfortable as he explained all procedures and results. I only waited 5 minutes and was done within 30 minutes. The rest of the staff were efficient and knowledgeable. Josh was extremely helpful with my order and payment.

I went to order glasses and told the lady I had a coupon at home and she informed me they would honor it no problem. I went to pick up my glasses and give them my coupon for a 2nd pair (2 for $99) and was informed that I had to give the coupon to them at the time of the order. I rechecked my coupon and all it said was "For additional savings provide coupon" nothing was on the coupon that said I had to provide the coupon at the time of ordering. All this company had to do is just let me pick out another pair of glasses as it was, I walked out leaving the glasses, since they wanted to do crooked dealings then I felt they could eat the cost of the glasses I had ordered. I will never do business with this company again and am also turning in a report with the BBB on this company as they are making up rules as they go along.

I went to Visionworks location #323 today and had a great experience. I hadn't been to the eye doctor in quite a while. They were very through with my vision test and my eye exam. I will be going back in the future.

Worst customer service both in store and customer-care call center. I called Nassau Park Square location everyday for a week and was sent to the customer care center with hold times in excess of 35 mins or more only to be told they will send an email to store. I needed my rx. Never received multiple requests. I finally reach the Nassau Park Square location and was told there is no manager and Eric who answered told me my questions were "Above his pay grade." Unacceptable and rude and very unprofessional!!!! Eric will see just how above his paygrade his actual job is once I am thru with my reviews on both the store, and the company on every social media platform and reviews page. I see by the previous posts I am not the only one who has experienced the mess of a company!

I went to a Visionworks at 500 Route 23 N, Pompton Plains, NJ 07444. I really don't believe the doctor gave me an full exam to prescribe for my eye glasses. He used my old 5 y/o eye glasses to figure out. None of letters he showed me were clear to me, but he stopped trying after a couple lenses; he didn't even asked which one was best for me. After him checking the image of my eyes, I asked a question about my concern, but he did not answer, and then he sent me out to pay. I don't know if I try another doctor for my new glasses.

I love my glasses. They are a little wide framed but I think that could have been the eye doctors fault. I love the dark frame and the lens are so clear and make it so I don't have to squint when I'm driving.

Waiting time was almost one hour. In other visit we arrived late couple of minutes. They canceled the appointment and rescheduled after four weeks... The place was empty but they said the doctor in break.... truly it was not a break time. They was waiting second appointment until she came.

It's overpriced. Tried with my eye insurance for discount and yes there was discount but little rather than big discount. Noticed their cost formulation tricks which were not fair to me. There was no other options for better deal. Have to pay $20 for eye exam.

Visionworks is also known as Davis Vision. I used them for the last 3 years and I can say I am now done with them. Poor/Rude staff customer service, long wait times and poor scheduling, poor purchase policies. You can get better service at JCPenney Optical, a better selection of eyewear, and a great doctor to be seen by.

Staff is friendly and acknowledges you when you come in, even if you have to wait a little. Nice that it's a one stop shop where you can get an eye exam by doctor and pick out glasses. They have a good selection of glasses at different price ranges,

The customer service varies from one worker to another. But the deals on glasses and the optometrist make it a great deal. Dr ** is terrific and will spend as much time as needed to make sure you are satisfied. This store is located at 2635 N Elston Ave, Chicago, IL 60647

The doctor, the staff are all terrible. 6 times here and still not right. I got 20 other pairs of glasses somewhere else without a problem. First and last time here. Can't figure out what is the problem.

I went to the VisionWorks in Frankfort, KY for a standard eye test and new glasses. First, they try to sell you items deceitfully. I was ordered bifocals and they talked me into "digital lenses" which I was told meant the bifocal would go from one side to the other so you aren't missing any text. This was incorrect and when I picked up my glasses and noticed this was not true, the person who sold them to me gave me shrugged shoulders because he didn't have bifocals - he just knew people liked them. Also, I was sold "smudge-proof" and when I went back in, the manager said it wasn't smudge-proof, just dirt resistant.

Easy to make appointment and great doctor. Michael helped out up front and gave great advice on style and lens. I picked them both up today and was fitted. My regular glasses and sunglasses are fantastic!

Seems all the VW employees go to the same training. My original new glasses I was seeing double and I thought it would take a while for my eyes to adjust to them. They did not so I returned to the store since they were guaranteed. The store employees were rude and tried to talk me out of returning/fixing them. Finally the optometrist came out and offered to re-examine my eyes and they had gotten 1 measurement wrong and corrected it. Came back to pick them up this morn and again was treated very rudely. The female associate that had waited on me before started saying things like "there's the guy I was talking about" so the whole store can hear. Even to the point of the only male associate getting in my face. I will not be returning after that display of customer service. Plenty more eyeglass places to chose from. See ya VW! (Tinley Park, IL)

I took my Prescription to the Visionworks in Pueblo, CO on 3/15/2021. Ordered my Progressive Lenses with Photo Gray. When I went to pick them up on 3/22/2021, found out that they made Single Vision Sunglasses instead of what I ordered. The Prescription was wrong (Couldn't see anything) as well as getting Sunglasses instead of regular Progressive Glasses. The Manager promised me that they would get me my correct glasses and would expedite the order. Today, according to their Website Status, they are telling me that I won't have my glasses till April 8th. This is absolutely unacceptable. I have no glasses, and can not see hardly anything. Getting ready to Call Discover and dispute the payment on my credit card.

I made an appointment. I showed up ON TIME for my appointment. They had canceled my appointment. Did not tell me, did not call me. Did not text me. Just canceled it. Wasted my time. Beware. They are a heinous business. Don't bother. Go elsewhere.

I highly recommend this place as they have a good selection, good prices, and courteous professionals people. My husband and I have bought several pairs of glasses here and have been back for adjustments etc. However, they need more staff... It is always very busy and you feel rushed because I believe the staff feels rushed to get you done so that they can more on to the next customer who is waiting. If they hired more people it would make this great place even better!

When I needed new contacts I did a lot of research and I found that Visionworks had the best reviews. I ordered some contacts through them and within 2 weeks I received my contact lenses and I could not be happier. I have told my friends and family about these lenses and recommended Visionworks to them.

Set up an appointment went very smoothly. The staff was very friendly. Pricing is a little high but the quality is there. The office was very clean. The doctors were very knowledgeable. They gave me a couple of option to fit my needs.

Went to store needing glasses with RX in hand. After everything was done I was told it may take 2 weeks. Here I am 7 days later. I have emailed and stayed on hold for several minutes with no answers. Extremely frustrating. I am leaving on a vacation in a couple of days and I can't believe having ordered these on Feb 3rd that on Feb 12th I won't have eyeglasses. Can't wait to not see a thing in the beautiful rockies.

Very unprofessional and rude staff. Don't know what they are doing. I ordered contact lenses for three of my kids. Did not call me when they received the lenses. They handed me out the boxes without any name on it so we could not figure out whose lenses is whose. Refused to hand over the contact lenses of my third kid saying that, "We cannot give you contact lenses until you see the doctor" (Which I already paid for) instead of handing me over and advising that I bring it when I have doctor's appointment. During the same visit, I asked for a eye exam for myself and I was told I am not eligible, a complete mishandling and inability to do the job. Wonder if doctors are also same. Will never take my family there anymore and will advise the same in social media where I can.

I ordered glasses with transition lenses after my eye exam. 1 week later picked them up and they did not have the transitions coating, would not darken in sunlight. I told the girl at the front desk that I ordered transitions lens and she insisted I did not. I told her the girl who actually took my order wrote transitions on my order and showed it to me. It was clearly written on the ticket. She asked if I had the receipt, I did and looked at it only to see that the 1st girl had given me a printed receipt with the total price only, no itemized details of my order. So the 2nd girl told me if I wanted transitions I would have to pay an additional $90. They are dishonest, shady and crooked. Still waiting to see if corporate will return my call. Either way I will never go back.

Visionworks gave my personal information to an email marketing company. I was shocked to get a 'Happy Birthday' email ostensibly from a local Visionworks store where I once purchased eyeglasses. Not only was this an insincere greeting - generated from a database by a mass mailed - but it was an extraordinary invasion of my privacy. I used my own doctor - not theirs.

I entered into VisionWork store 5866 E. Sam Houston Pkwy N. Ste A. Houston TX 77049, 01-13-21 at 2.25am. Due to policy I was told to wash my hands and get my temperature checked before shopping for new eyewear. I agreed that I was only waiting on my spouse who was shopping for new pair of eyewear, so I said I will wait outside in my car. This policy should be for all customers who enter VisionWork. My car was parked at the front door parking, and I seen the next customer go into VisionWork was not checked for Temperature, also did not wash their Hands. I was treated rude and disrespected.

I have been a long time customer of the Rochester, MN store so went again for an exam & new glasses. The exam seemed fine. I was told I would have my glasses back in 2 weeks. I checked the status progress from the email I received but it was never updated - always said "Pending". On the due date, I called to make an appointment to get them but was told the glasses were not there. I asked the employee to call the company to get the status on them. She said she would & call me back. I was told this several times but I only got 1 return call after I got very upset & the glasses were finally at the store.

I went to Visionworks for my annual eye exam every year for at least 3 years, maybe more. I bought contacts, glasses and prescribed sunglasses! I had my annual eye exam made a year ago in 2019 for 12/10/2020. I had an email and text message verification. When I arrived early for my appointment the young lady told me she did not have an appointment for me, and I was not in her system! She went back working with a customer that was there before me. I have medical issues and I am not able to stand for very long, so I went outside to sit, since there was nowhere to sit inside.

I visit Visionworks Bloomingdale, IL for just eye checkup. They 1st tell only $15 copay As I know from Insurance that's copay. I choose frame then I decide not purchase @ that time. They charge me $28. I tell that the other lady tell $15 copay but she charge $28. Worst experience ever. They are liars.

Absolutely awful treatment. I made an appointment and waited for the appointment for three months. I arrive for the appointment and I am treated as though I have leprosy. They were rude we’re not there to help me and greet me for my appointment it was more of an interrogation. Come to find out they gave my appointment away. I called corporate headquarters spoke to two different people who I thought were going to help me. They set up an appointment one week later at their Airport Road location.

I have never had worse customer service in my life. I tried for over an hour calling various Visionworks numbers to try and get ahold of someone to find out about my order and no one ever answered. I even went to their live chat to try and reach someone there and a robot said they would answer me back within 48 hours.

I will never go here again and you shouldn't either. After waiting a month and half for an appointment we get there. We're there for more than 20 minutes before a staff member even acknowledges our presence. They were not complying with covid measures. During that time the one employee was rude and disrespectful to the other employee. The doctor was very nice. Two weeks later we come back for our scheduled appointment to pick up the glasses. We get there and they have no idea where our glasses are. The one staff member asks if the other staff member had finished unpacking the stock and she dismissively answers that she doesn't know. 20 minutes of searching and they can't find them, they think I'm ridiculous for expecting them to have canceled my appointment and notified me.

Ordered a pair of glasses online and they never arrived. UPS marked the package as delivered however my cameras never picked up a delivery. Now UPS is investigating but Visionworks says they will not replace them if they say it's delivered. I paid for glasses I never received and Visionworks doesn't take responsibility. Worst shopping experience I have ever had. Shop at your own risk.

Been to VW Snellville numerous times to have prescription adjusted only to revert back to original or previous prescription and messed that up also. I too encountered very unprofessional staff to the point I complained and did get an apology. That said, it should have been obvious this person was just rude and should have not been put in a customer service position. Management tried to work with me which I did appreciate, but they just couldn't get the prescription right. Right after receiving my last prescription, got into an auto accident which was my 1st in more than 30 years. I relayed that info and still have yet to hear back from anyone. Going forward, will pay more for the superior service and being able to see.

Visionworks helped me when I needed eyecare, new prescription, ordered glasses and contacts, texted me when ready. clean safe covid experience, polite efficient staff. Doctor helpful with my eye condition needs, great personality, would recommend. Office has new technology. Optos testing is great. Highly recommend 2020.

I am just trying to reorder my contacts. This should not be a hard experience, but I have found with Visionworks it has been extremely hard. I cannot call them, because they will not answer their phone even after numerous attempts. I have actually been told that no one can answer and call back at another time. I have tried to make an appointment on their website because that is where they direct you to do ANYTHING. I was able to, but now need to change it, and can't. Website not working. I tried Live Chat and it said sending message and will get back to you when they are available. So much for the "Live" part. I just don't know how to deal with a optical store that has ZERO customer service.

The 1st set of glasses were unusable. The 2nd pair were unusable. The 3rd pair were unusable and the 4th pair only had one of the three prescriptions for trifocals in the lens! Got my money back but no apology or concern or regret that they couldn’t do their job.

Went to get a pair of glasses. After receiving them I was told I would have to set a separate appt. to have them adjusted if needed. I have been trying to call the store corp. No one answers the phone. The web site is no help at all. Had my glasses for a few months, lost them at work. Was told had to pay full price. Can't get a copy of my script. Would NOT refer this company. LESS than 1 star.

Spent $600.00 on my glasses Purchased in Asheville North Carolina. Should’ve read the reviews first. Can’t even wear them. No one there will help me. Trying to reach someone in corporate. No one answers the phone. Save your time. Save your money. Don’t go to Visionworks.

Lost glasses and am out of state. Took about a dozen calls and my Ophthalmologist called twice to extend expiration date to two years. Took speaking with the manager, two faxes and still the Visionworks nearby wouldn’t accept the prescription. Going somewhere else now so the ophthalmologist will not have to make more calls.

I made an appointment three weeks ago online because no one picks up the phone and the Levittown Center location filled out an entire application for a new patient. No one called to confirm the night before the appointment so I tried calling them. I sat on hold for 45 minutes twice and then I tried to chat online for an additional 15 minutes and no one responded then I had to physically drive to the location so I could see if in fact they had my son scheduled which they did not. It was an epic huge waste of time and now my son is going to have to wait an additional couple of weeks to get his glasses and contacts. Super highly unprofessional.

We purchased glasses about 6 months ago but the sunglasses never fit quite right, I had returned to have them adjusted but the girl still didn't adjust them correctly and they were super loose. Today we went in again to have my sunglasses adjusted; however, when Wendy B looked at me, she said that my regular glasses were sitting crooked on my face so she said she's adjust them first. She did a great job adjusting them and then she had me try on my sunglasses. Right away, she said, these sunglasses are so loose they wouldn't fit anyone.

Front office staff wore the mask under their nose. Contacts were never mailed to me when this was my request. Had to call them two years in a row and ask them to follow thru and mail them. Waiting area overcrowded during pandemic. Doctor asked me to take masks off during exam while he was up close examining eyes. I won’t go back to this business.

My glass broke within 1-2 months. Both sides came off. The employee said the technician overtightened. They repaired and said next time I had to pay $25 to repair. She also said that the frames were defective and they break with all customers that purchase them. Of course, they broke again as I was driving my car! This was very dangerous and could have resulted in an accident. I had to drive home holding just what was left of the glasses (the lens part). I don't think I should have to pay for the repair. Honestly, I don't even want these glasses because I can't be paying $25 every 2 weeks because they will keep breaking. I think if they don't give me a different pair of glasses at no charge I'm reporting them to my health insurance provider. I've had the glasses 8 months only!

This is the worst Vision Works store you can go to. The doctor updated my prescription and they shipped the old one. I called them every week for 2 Months. Someone I always saying, "We will order them" and call me back when the contacts are here. Never got a call back, always the same story. Everyone is saying, "I don’t know who you spoke to." I speak for myself. I am calling the store not you personally. Never going back there after I get my correct prescription.

I was supposed to receive my glasses on the 10th, it's the 13th and still not ready! Every time I called asking about them I had rude service on the phone. One time they even hung up on me! In the future, I'll look elsewhere for my eye care needs,

I have hearing problem. Optometrist treated me badly and insulted me. All people there expect one are very rude. They do not explain things clearly and scream at me while doing the exam. I will not go there.

First appointment post-quarantine. Safety measures were taken. Kathy, the manager, was amazing. Took excellent care of my husband and I all while handling the phone and walk-ins. Very good experience. Would definitely go back again.

Recently I purchased a progressive lens from Visionworks in my area. I clearly mentioned that I need the glasses for reading, working on computers and far distance use. I was promised that progressive lens will be the best option. Once I got the lens, it makes the vision blurry for computer use. I visited the store again with the issue I am experiencing. I was shocked to hear from the store representative that the progressive lens does not work well for computers and I will need occupational lens.

Made two appointments and both times they had to cancel and reschedule because they put down the wrong type of appointment both times. I needed an eye exam and they kept making an appointment for just getting glasses. I am going to drive 40 minutes to my old eye doctor who never screwed up this bad.

This place is the worst in customer service in person and over the phone. They already bad and it got worse with coronavirus. 1- It Takes them 3 weeks to get your contacts. 2- They don’t answer your questions with the chat online. 3- They leave you on hold and never answer calls drop. 4- They don’t want to give you a trial of contacts until yours come in because they can’t get it together and when your contacts do come in no one lets you know and they could be sitting at the store for another week. No one knows what’s going on. Too much for me to type, they are just bad.

I purchased the trial version for 1$ to see how the contacts would be. I never got the trial version and they charged me the 40$ to my account before it was even shipped to my place. Never got a refund. They are horrible, they said their shipping is 3rd party so please stay away. I basically lost 40$ and I never even got to try the trial version. They are SCAM!

The bridge on my glasses broke this morning. I have only had the glasses for a few months. I go to the store where I bought the glasses and it was closed. Only open for emergencies. The girl open the door and indicated there was nothing she could do. I asked if she could just swipe out the bridge piece with one on the display rack. She said that she can’t do that. She printed out my prescription and told me to orders new pair online. I asked her who was going to cover the cost and she said I had to. Very disappointed in their customer service, especially during these crazy time.

In March 2019 we decided that we would try VisionWorks (Hendersonville, TN) since they had the BOGO promotion. However when we tried to order our glasses, we were not eligible for BOGO because we had VSP insurance. However my husband and I both purchased 2 pairs of glasses. Our out-of-pocket cost for my husband's regular glasses was almost $435 - just for the one pair. It was less than three months when his glasses snapped into. We took them back and they did replace them. Then approximately three months after we received the free replacement pair, they snapped at the same place again - so we had to pay to have the frames replaced. It has now been three months since we paid for the replacement frames and they have snapped into at the same place.

Went to the Visionworks at Park Place Mall in Tucson, AZ. Got looked at by a male doctor who look like he should have retired. They told me contacts will take 7-10 days. Took 2 wks & 2 wks thereafter for follow up to get them. 1 month later, a younger female doctor checks them & one of them are off, wrong power. She says they need to be sent back. It will take 2 wks. By the time I get them, it will probably be a total of 2 months after initial exam. No apologies from them. Sent complaint to corporate office. They did not care to help.

Really irritating having my mail box stuffed with unsolicited junk mail from this company. Even worse, Visionworks was just sold to a California company so there’s really no way of knowing who has access to my private information now. But I’m sure they will monetize my information for their profits.

I went to Visionworks for the first time in Fayetteville, Ga. Horrible customer service, first of all I ordered contacts and when I picked them up there was no medicine in the contacts, they said that they forgot to submit the prescription with the contacts and now a month later I still don't have my contacts that are suppose to be sent to my house, I wouldn't recommend a blind bat to this place or company and very RUDE MANAGERS.... HORRIBLE EXPERIENCE!!!!

My wife had an appointment on 12/31/2019 (2.30pm) at Vision Works, 1562 E Golf Rd, Schaumburg, IL 60173. We reached there for the appointment and got all the pre screening done and the technician handed over the file to the Dr. **. Doctor was sitting without any patient. We were waiting to be called in, but the doctor skipped us and took the next patient. I was surprised I asked the front office person, she said doctor is running late you will be next. I said ok. After sometime doctor came out looked at us and took another patient skipping us again. He did like this one more time. It was very strange, I went to the front desk and talked to Ms. **, she had no explanation for that. It felt like the Doctor was discriminating. The office manager was a dummy. For the 2.30pm appointment we waited around 1.5 hours and had to leave without eye exam because office manager was not certain when doctor will see us. This is very sad.

Purchased a new pair of glasses. While the price on their website was listed at 40% off with 50% off second pair, they insisted on charging full price. They also insisted that sunglasses are only good for two years and polarized glasses only come in dark lens colors. I had my 8-year old sunglasses test by my regular optometrist and they fully effective. If you do a simple search for clear sunglasses on Amazon you fill find many clear polarized glasses. To top it all off, when I questioned their pricing they became rude and difficult. This is an organization that seeks to pad their pockets with your money. I will Stay away.

I have been coming to the Cumming Visionworks store for over the last 3 years and doing my best to put up with the piss poor and unprofessional customer service and today I finally had enough. The office manager constantly complains about employees, customers, and her workload every time I visit. She is loud and rude and always quick to tell customers what she can’t do. She just got off the phone with a customer looking to book an appointment and she complained that they didn’t want to do it online. She told her associates not to take appointments unless the person is elderly or doesn’t have a smartphone. She alleges it is to help the customer and it helps the associates. EVERY time I come in the store she claims they are swamped and understaffed when I have only seen 1-2 customers max. I guess that doing your job and providing great customer service would get in the way of her constant complaining about customers and others.

Dec. 18, 2019, approx. 1:30pm. Visionworks store in San Tan Village, Gilbert, AZ. Female manager on duty was rude and incompetent. I was there to pick up a set of new lenses. Manager smirked and told me I was in the wrong store. I insisted I knew my lenses were in this store. After much fumbling and smirking, she eventually found my lenses. She never offered to check my new lenses for accuracy or fit. I left, without this basic check process, just glad to get away from this negative atmosphere.

I just spent $225 on new glasses at Visionworks. Hanging over my head was a sign that read, "Buy one pair get another pair free! All glasses! Really!" However, I was informed to check out that my glasses didn't qualify. All glasses? Really? You might want to do your homework first, and spend your money with a company that is honest and will treat you with integrity!

VISIONWORKS in Burnsville Minnesota Complaints December 17, 2019 about 5:00 pm. I was at the Vision works in Burnsville Minnesota yesterday. I was there to exchange my glasses because their location has more than the Eden Prairie. I walk in to exchange my glasses. I was greeted by an older lady. The first thing she says, after I told her where I live is, "Eden Prairie is closer to where you live. We don't have your paperwork. I will have to call and get it". At first she said, "You will need to come here to pick up your glasses", until I advised her that wasn't true. I went over and look and the glasses waiting for her to come over for about twenty minutes, she finally came to help me, I didn't even get try a pair of glasses on before she got up and left saying she would be right back. She never came back. She started helping customers and never came back.

Been to Vision Works in Gainesville, GA. I had to go back 3 times and still my glasses are not corrected properly. First time, my immediate vision was horrible (unable to see computer screen). 2nd time, my distance was more like my immediate and my immediate was more like near distance. 3rd time, is worse than the 2nd time. I have emailed the company but never got a response. I highly recommend not going to Vision Works, at least not this location.

Went to Visionworks #00860. Had the Best customer experience ever in a Vision store. The staff was very friendly and Barbara who waited on me was excellent in her knowledge and kindness. Because of my experience at this location, I will all my co workers to go here.

I found out when I arrived for a 9AM appointment that others had been scheduled for the same time slot, even though there was only one optometrist. After more than a half hour past my appointment time, I saw that one person with an 8:30 appointment was still waiting. Since the place doesn't even open until 8:30, it was clear that these people had no respect for customers' time; their practice is to over-schedule to maximize profits. I left, found a better place nearby that actually tries and succeeds in keeping their appointment times.

Took them back scratched to hell and back.. They looked at them and said, "Wow they are scratched." Never use anything but my shirt tail to wipe them... So they looked. Said, "Oh it's been over a year.. We only guarantee them for a year.. Hmm they don't tell you that when you buy them.. Since then bought 2 more pairs.. One paid sunglasses.. Wife bought a pair.. Never again.. Won't be back..the Missouri ave Clearwater FL location..

My actual visit in the store was pleasant. I asked before leaving do the glasses ever come in early, she said yes I could check back in a week. I waited 10 days and called... the lady checked and picked up the phone and rudely said they are back and aren’t due until the 14th. There wasn’t any reason to be rude.

First time to get my eyes checked in a long time. The wait was very reasonable. The staff was very friendly and helpful. Sarah did an exceptional job answering my questions. She was very professional. The eye Dr. ** was very informative. He took his time with me, I didnt feel rushed like most doctors. Very Professional doctor. A big thank you to the team at Vision works.

I am a previous customer, so my prescriptions were on file, but when I stopped to get a new pair of computer glasses, she kept going back to the e re errors on my pair from earlier this year. I stated that was the company's error with the bifocals not being the same size, nothing related to what I need today. She then got up to call my optometrist to get my prescription, but they were closed. While she was at the counter, she then proceeded to help two other customers and make me wait. When she did finally come back, she stated they could do nothing for me today, with an attitude! I won't go back!

I had an exam and ordered the glasses my Medicaid would pay for. What a Letdown when I tried on my new glasses! I couldn't see thru them if I shifted my eyes even slightly to the side. Then they explained that the digital lens was much better, and for only 275.00 more I could buy them. Baited and switched! The cheaper 290.00 lens only allowed for a usable area on lens of less than an inch???? This is also Very discriminating for poor people like myself. If you can pay an extra 290$, you can see through your new glasses. Lousy company.