Visionworks Reviews

I don’t appreciate being hung up on when I called to check on my order that didn’t arrive on promised day. I wish I had went somewhere else and will from now on. Wouldn’t recommend this place to anyone.

Oh my God. Check in was not seamless. Told you to scan a thing but then nobody called you. Finally, my daughter had to sign in on sheet too. They took people who came in way after first, etc. but picking up glasses was worse even. After waiting 20 minutes or more finally a lady with red hair and ear gauges calls me and daughter up to desk at same time. Handed us our glasses and said, "How are they." We had to try them on standing at the desk. When I told her on mine the sides were sticking straight way out the back and weren't they supposed to curve over your ear she took them and came back, handed them to me and one was bent outward on left side and semi downward on the right. She never touched behind my ear to see for herself like other eye Drs. have in past (I am 70 and have had many glasses in past).

I just picked up my glasses from Visionworks in Temple, TX. The worker was not bad just insisted that I needed a new prescription. I explained that the prescription provided was less than a month old. The eye exam was done at another optometrist, from which I had one pair filled and they work very well. I provided the same prescription to Visionworks for a second pair glasses. However I could not read with these glasses. The associate put them on a machine to measure the strength and said that they were fine. I really dislike paying for things that I cannot use. Especially when they cost hundreds of dollars. I explained that I could see fine when looking forward but when I try to read with these glasses, everything is blurred.

Poor service. Staff is really rude. I was 5 min late and they won’t take my appointment. Now I’ll cancel 4 more appointment. Now I take my 4 kids to different provider with better service and quality staff. Even they will make me wait 20 min to see the doctor but I can’t be 5 min lates

Visionworks – Clearwater, FL. Terrible experience. I brought my own frames after an eye exam to have new lenses installed, and the staff damaged my glasses. They refused to replace them and instead offered a lower-quality frame. After four weeks of waiting, I received glasses with an incorrect prescription and could not see properly. Completely unusable. Customer service was awful from start to finish — Unprofessional, dismissive, and no accountability. This location is poorly managed. I strongly recommend avoiding this Visionworks in Clearwater.

I went in under the guise of 'free' pair of glasses, but it became clear that I was still somehow having to pay over $300 given my eyesight needs. Ordered glasses from them with 'High Index' lenses as my prescription was pretty bad (i.e. very near-sighted), so I made sure they would give me the thinnest possible lenses - what I got was a joke. The lenses were 3x-4x thicker than the glasses I had on me, which are 15 yrs old from Lenscrafters.

My first visit. Very impressed when I first walked in and was warmly greeted by your staff. Aries was amazing from her customer service, her respectful manners and the professionalism she took on her work. She made getting my eyes examined as pleasant as possible. The doctor was very charming and listened to my needs and he got me back to 20/20. So no complaints here. I would highly recommend this office for your eye prescription needs.

I had a great experience at Visionworks. The staff; Travis, Michelle & Dr. Marcus ere extremely friendly, professional, and accommodating. The eye exam was thorough and the optometrist and staff took their time to explain everything clearly and efficiently. They had a wide selection of eyeglasses, and the staff helped me find the perfect frames! I’m so grateful!! The entire process was personalized & very thorough! I have an astigmatism and my vision changed a bit, but I found a pair of glasses that feel so comfortable and something I can actually wear all day. I left with a great pair of frames as well as comfortable, properly fit! I highly recommend visionworks for their excellent customer service, knowledgeability, attentiveness and quality eye care!

At the Winston-Salem, NC store, Lori was excellent. Excellent customer service and a great product! I have been to this store several times in the past few years and the experience is always great. I will keep using them!

This company first charged me for services that were already covered by my insurance, refusing to check my coverage. Then they made 2 different sets of glasses incorrectly (I purchased single vision distance and they made them with my reading rx). Finally they agreed to refund me but sent the refund to a credit card I used with them 2 years ago and is no longer an open acct (instead of sending the refund to the credit card I used to purchase them).

Doctors office in Pompano Beach, offered a new service; instead of dilating your eyes, they take a picture with this upgrade machine for an extra $39. Don't do it! I did, the end result they told me I could go blind & sent me to a specialist for a torn retina. The specialist said there was absolutely nothing wrong with my eyes. It was a waste of time and money, but most of all scared me, thinking I could go blind!

DO NOT go to this place. Had an emergency type situation (ie: hard contact stuck in back of eye - not able to get off myself). They don't bill medical which was not thoroughly explained to me & would up paying about $100 for someone to fish it out. They also do not have the appropriate equipment - had to used cotton swabs. Dr was good but front desk staff extremely bad bad bad - not helpful whatsoever. When finished had wait 5-10 minutes to get checked out - should had walk out the door & waited for a bill in the mail. Would have like to give them a ZERO.

Horrible customer service. I called ahead to make sure my prescription will be printed out when I picked up my contacts because I have to pay Uber $30 to go pick them up because I don't drive. They didn't do it and then later want to charge me $15 and blame me. Or I can spend another 30 on an Uber to come down there. Simply asked put a stamp on it and put it in the mail. They refuse to do it unless they gave them $15. For my prescription that I already paid for.

Went into get an eye exam with Dr. Z and she was insightful and informative of the entire process. The staff, Caleb, Adrianna, Imanol and Dr. Z goes above and beyond for their customers. Caleb was especially helpful to me and he made sure I received the best price for my glasses. He even made sure I received extra accommodation using a coupon that helped me to save even more than my own insurance! I would recommend Vision Works to anyone. They are far better than any competitor.

Don’t ever buy glasses at Vision Works. The quality is garbage. And I paid over 500 bucks just for the first frame broke then the actual glass the film came off and I can’t get a new pair because there not in warranty. I have bought glasses at Walmart and never has it pealed. Never will I buy at visionworks again. And customer service sucks here by the way.

I am a longtime customer at the store at 4300 S Pulaski #847. I went in to pick up my contacts today and I asked if I could get solution for my eyes. The lady said "Sure" who I checked out with but the manager was very rude and nasty. I asked for her name and she told the lady that she didn’t have to give me her name. It’s employees like that who give them such poor reviews. I called corporate to complain and that’s something I’ve never done before but this is the worst customer service I’ve ever experienced.

This is the absolute worst company I have ever dealt with. Received 2 pairs of defective glasses and they refused to replace them without a 39 dollar warranty. No apology. Nothing. Just extremely rude employees that had no interest in helping. Still have not received the one pair they fixed and now my daughter has no glasses because the screw fell out of the frame and she lost her lens. My pair they reordered because the lenses were put in the wrong place and the frames I ordered were the wrong color. They had no interest in helping.

When I went back to ask when my glasses would be ready for me to pick up, I was told that they had sent a message a week earlier that they were ready…I DID NOT RECEIVE A MESSAGE!

They are a rip-off. I got a regular exam (they did not examine my eyes with contact lens in at all) and they charged for an eye exam and a contact evaluation, which was more than the eye exam. I just got a regular exam! Then they charge double the price for ONE box of contacts that you would pay if you bought them elsewhere. Unbelievable that they get away with that.

I had a 3pm appointment. I was left sitting while they took 3 people ahead of me with later appointments than me. 1 woman had a 315 appointment. Not sure about the other 2. They left me sitting there. I got up and left. They offered me another appointment for another day. I may or may not go back.

This review is for Visionworks, 10447 Rockville Rd, Avon Indiana, 46123. I received two bills which I do owe payment for. I am unable to pay them through my bank. They will not issue payment to a PO box number. I called this store to find out how to pay these. I am not going to buy stamps to mail checks. The employee repeatedly told me to call the number on the bill. I repeatedly told him I only saved the payment stub. He said he could give me the number, but he would not do it. I called back hoping to speak with a manager and he declined the call altogether. This is horrendous customer service!!

This is the worse ever customer service I have ever encountered. I ordered two pairs of glasses, one with my own frames in Sooner Mall in Norman. I confirmed that I wanted the glasses shipped directly to another location in New York. They checked with the manager and confirmed this to be the case. Vanessa then proceeded to order them. I called to check as I had not been given any email confirmation. Lo and behold Vanessa said the email was deleted. This prompted me to contact customer service who confirmed that, UNLIKE I instructed, the glasses would be delivered to Norman, OK first before being sent to New York. This is after I had confirmed 3 or 4 times prior with Vanessa, Amy and the general manager that I needed these glasses sent directly to the location in New York due to my travel schedule. Unprofessional, dishonest, lack integrity, terrible terrible service. I need these glasses in New York ASAP.

I have been going to Visionworks for 12 years now and will not go anywhere else. Dr ** is fabulous, very knowledgeable, thorough and professional. I have recommended many people to her. Upon my husband and my last visit there, last month, the office staff was Liz, Chris, Diana and Mondee. They couldn’t be more pleasant, accommodating, professional, and fun. They are an asset to that store.!! I look forward to seeing them again!

I went there and had my exam. They wanted to do an extensive exam on my eyes so that meant more money. I had insurance and they still charged me way too much money. They only give you 100 days for exchange or anything. Never going back there ever again!!!!

First of all, for my eye exam, I had a virtual one but was not informed of this till I got there. Since it took me a month to get the appointment, I consented to it. It was ok, but when the technician finally came on after all the other tests, she had me do some of them over like she wasn't satisfied. I picked out my glasses and had them back in a week. I wore them about a week and went back to get them exchanged. I found them too large for my face. I picked out another frame and had to pay $10.00 more for the difference in cost, which was ok. The tech agreed they were nice and petite for my face. I received my second exchanged pair about a week again. I didn't look at the actual glasses, just left after the fitting and fine tuning. What a mistake.

My experience has been horrendous with Visionworks in Carmel, IN! Had trifocals made 5 times!!! The 5 time was the worst. So remade again as bifocals. STILL NOT RIGHT!!! Wasted my $$$ and insurance! Now I'm wearing my OLD glasses. I have been going to Visionworks several years without problems. I will be looking elsewhere when my insurance renews next year.

Christina was so amazing and customer service she killed it. She needs a raise because I never seen exceptional service like she has. I will definitely be coming back to see her!! I definitely am telling everyone to come see her!!!

Visionworks is the worst prescription glasses company I ever had to deal with. The staff are mostly uninformed about their products (glasses), and their punctuality in getting the glasses ready is awful. It has taken them nearly 1 month and my glasses are still not ready. The opticians, the staff who work at the stores, and their lab staff who make the glasses are very unprofessional. Originally, when I took my new prescription to get my new glasses, they said between 7 to 10 days, but now it's almost 1 month and still not ready.

Buy one get one free is very misleading. Cannot read the rules for getting one pair free. The cost for the glasses are very expensive. Even when using insurance. Wish I went elsewhere. The price of the frames should include the price of the lenses.

Westminster md office gave me bad prescription, wrong measurements and extra thick lenses despite paying for the thinnest. Tried to get this fixed by rechecking eyes but dog was choking and had to take to emergency vet right before appointment. As usual they didn’t answer their phone. When I got through to supervisor she acted unprofessional over an emergency and said I’d just have to return the glasses. Don’t go here. They are complete idiots and those above them don’t care.

Been going here for years and have been getting treated worse and worse every single time I come in. It's gotten so bad that I've finally decided I'm done. The glasses I was given last year just recently broke because they were put together incorrectly, resulting in one of the tiny screws completely breaking in half. I took them in and Kat assured me she could fix them. She couldn't. And on top of that, she broke off the nose piece and left 2 scratches on the right lens. She just shrugged, handed them back to me, then said I'd have to order the same replacement frames online. She would not help me get the broken frames replaced, explaining that since I had had the glasses for 1 year and 3 days, I was no longer covered by damage protection. That sucked. 1 year and 3 days. But it just wasn't her problem, it was mine.

Went to to Visionworks for the first time, used my insurance only to get glasses that I could not see out of. Went back and let them know I could not even read the street signs. I was told "once I go to sleep and get a good night's rest, the glasses would work better" (you can't make this sh...up!). I have never heard anyone say something like that. Went back and was told the frame was too big for my prescription! (I have prescription sunglasses bigger than the frame I chose that are fine.)

They cancelled my appointment right before it was time, after confirming it an hour earlier and after I had already traveled to the location. They cited unreliability in their telehealth technology, which was the only way to see a provider.

I have worked with Nicole for a few years now. What started off as a friendly "How are you doing" has become, "Hey Good to see you guys!" She is my go to technician. She is so patient when I'm picking out my glasses as she knows it really takes me a while. When I come to the table with way more than I'm purchasing She has me try them on and gives recommendations on how they Fit/look. I appreciate the honesty. She is able to multitask without making you feel forgotten in our busy branch here in Howell NJ. She helped my Autistic grandson in choosing his best fit and boosted his confidence. She suggested sunglasses for him since his vision has not changed and insurance just about absorbed most of the cost, we were able to achieve that.

Great customer service, excellent experience, highly recommend for your family needs! “The place to go” in Spring Texas! Courtesy, attentiveness and expertise can describe the owner of Riley Fuzzel location!

They are extremely slow. Only two people working, and when I was there only the man was helping customers. The woman was just speaking on the phone all the time. Choosing the frames was easy. They have great selection, but the waiting time to be served was more than hour and a half. I certainly don’t recommend going there at all.

I must take a moment to share my fantastic experience with the entire team at Visionworks in Dunwoody. It’s not often that everyone on staff stands out—but at this location, they truly do. The staff was professional, patient, and genuinely kind, from scheduling my appointment to walking out with my new prescription. They went above and beyond, helping me understand my options and working hard to find the best possible discounts. When I thought I’d have to go to another store to get my contacts and glasses, they made it happen on-site, saving me time and money. If you’re looking for a new optical location, I highly recommend checking out the incredible crew at Visionworks in Dunwoody. You won’t be disappointed!

What on earth is this company and how has it remained in business for this long? Customer service is horrendous. Once I arrived at their North Providence, Rhode Island location I was told 5 to 10 minutes before optometrist could see me. No problem. It became a problem 70 minutes later when optometrist came out, noticed me and told me she didn't know I was there! She did a complete exam but unfortunately NOTHING was changed from my previous exam... Prescription was exactly the same! I had been recently diagnosed with diabetes and my eyesight had got worse and I told the doctor that.

I went to Visionworks in Burleson, Tx 4 years ago. The lenses weren't even close to the prescription, tried them one more time, this time in New Braunfels, Tx. Same situation! The prescription did not match what I was given, couldn't even see! Got my refund and visionworks will never see me again, time is valuable, wasted time with them.

I visited the Harford County Mall location and Lauren was beyond exceptional, my wife and I were very pleased with her quick and knowledgeable service. She was very responsive and kind on all of our visits. Thank you.