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I actually had left America's Best. They were horrible, so I left and pulled into Visionworks. Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. I think they are are great because they smile. They like their customers. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. Made me feel comfortable and help me find a pair of glasses that will last me a lifetime. Thank you visionworks. I enjoyed myself today and that's how it should be. You should never be bullied anywhere. They're just kind and that's the kind of people I want to have deal with. Even if it cost a little extra it's worth it. God bless and I hope you take my advice go to visionworks.
Great personnel assistance and friendly, I don't have much to say, I'm humbled with the assistance offered, great customer service and good communication, happy client and assistance.... Can't wait to have my glasses.
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Victoria helped me select my glasses. She was friendly and knowledgeable. Everyone was friendly. I ordered some great glasses and can't wait to wear them! Thank you Visionworks for making this a great experience.
I had purchased eye glasses a few years ago at Visionworks, I needed a repair, stopped at Ridgedale and Isaiah was very helpful, repaired and called me ASAP. Excellent service! It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! Thank you again Isaiah! Betty
Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. I recently scheduled an appointment online. Later I received an email that my appointment time was changed, then another that the time was changed again. I wanted to contact someone to ask why and confirm the correct appointment time. I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. Horrible Horrible.
On November 29, 2022 I had an appointment at Visionworks in the Bronx I ordered one set of progressives (covered by Davis Insurance.) and one set of reading glasses (cost me $294.00). When I came to pick up my glasses 2 weeks after the appointment they only had the reading glasses. It is now 10 weeks later and I still have not received my eyeglasses. I am constantly bounced around from one recording to the next. When I have been fortunate to get a person, the only answer I get is that the "computer tells them the order is pending." It would appear something is wrong. Really awful customer service through this company.
Red flag with all of the phone calls asking for refunds, I should have walked out at that moment. The eye exam was super quick, just to get it over with, the doctor didn’t even check each eye individually, told me I was blind as a bat and the test didn’t last a whole minute, compared to my previous prescriptions and numbers were very different, as if my vision was perfect, wasn’t happy so paid out of pocket and went to Lenscrafters, what a difference. The doctor took her time and explained everything and yes, the numbers at Visionworks were wayyyy off, I'm glad I was able to cancel the order with them. They gave me a refund right away, so I have no complaints about that.
Disappointed. Ordered two pair on Dec.22. Both shipped to the Dallas area lab not Schertz. Order hung there til store called to follow up. The lab stalled because they lost the frames I provided. Today, Jan 16, store called again lab sent one found frame to Schert lab. They are still looking for the other pair. Initially I was told they would be done by Jan 9th. Tomorrow I will have to call corporate headquarters to see if they can help us.
First they totally ruined up my appointment. They were to call me to fix an appointment which they never did. Then I had to call them to schedule one. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. They some tests one day and then called me again the next day and made me wait and do the balance tests. Again there was no coordination between the two visits and the doctors. No one seem to know what's going on. One doctor said everything was under control and the second said my eye was bad. Really? And also they didn't tell me what my co pay would be before the tests. Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details.
The General Manager, Joe ** was a joke, he knew only limited things and he just kept repeating them without even bothering to listen to me or waiting for me to finish what I was asking. I asked him if he could let me know who his superior is whom I can call to check and find out about, my records and he refused and gave me a corporate line number. After all he would be reporting to a specif office and person but he refused. I am a customer/client and I have a right to approach the others but they stonewalled me. The icing on the cake was they refused to provide me my medical records saying that they have a new system so cannot access complete records but only some. The only some which they gave me were ineligible (printer ink/toner was all faded). Can you imagine that.
Vision works cannot afford printer and I requested I could bring flash drive and they can give them to me and they said they cannot. Asked me to call corporate line. Corporate do not have a customer complaint email but had to call them. When I called them they directed me back to the store and said they cannot do more. Is this what the medical/vision facilities have come to. Why should I go anywhere but the store where I got tested and where I paid my bills and don't they have an obligation to towards me and it should be they who should be calling and following up with corporate office. Are they there just to test and collect insurance money. The store is in Springhurst Towne Centre in Louisville, Kentucky.
On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. I did so, and made an appointment for 12/12/2022 at their Summit Fair location. I received emails and text messages thanking me for making the appointment and plenty of appointment reminders. Even today, the day of my appointment, I received an email and 2 texts reminders. I take time off my job and go to my appointment. I was told that online appointments are teleview appointments. I was also told that they tried to call me on the 12/10/2022 (a Saturday) to reschedule my appointment for an in person appointment. I asked, how can a person have an eye exam over the phone? She just repeated herself that they tried to contact me. Alluding that this nonsense is all my fault.
I told her that I wasn't aware they had tried to contact me. But.... that I have received emails and texts everyday since the 10th saying they were looking forward to seeing me at this appointment. I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. So, why hasn't someone tried to call again? or text? or email me? To reschedule to an appointment that actually makes sense. I asked her if she realized that this process is not Customer Friendly. I explained that I had taken leave from my job, driven there, just to find out that I did not have an appointment (in person) but it wasn't canceled either.
I told her that it doesn't even make sense to have a teleview appointment. This was extremely inconvenient and negligent toward the Customer. To go ahead and cancel the appointment I didn't have because I was done with Visionworks. This was far too unprofessional. I get to my car and sit there a minute or two to calm down and to try and make sense of the lunacy I had just experienced. Teleview appointment? When I see that I had received another text from Visionworks saying my last appointment was last year and to make an appointment by clicking a link.
Visionworks author review by ConsumerAffairs Research Team
As an industry leader in eye care services and eye wear products, Visionworks has more than 650 stores in 41 different states, including the District of Columbia.
Frame finder: The Frame Finder lets shoppers try out different frames on their own face, through the Internet. Consumers can upload a picture and start trying on frames.
Complete kids line: Get kids glasses that are durable and designed to stand up to the activity of sports.
Contact lenses: Buy contact lenses that correct for single vision, bifocal or astigmatism.
Safety gear: Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear.
Stock up on accessories: Never leave the store without a cleaning kit, case and any other favorite accessories for glasses.
Visionworks Company Information
- Company Name:
- Year Founded:
- 175 E. Houston Street
- San Antonio
- Postal Code:
- United States
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