Visionworks Reviews

Thankful to ** and ** for their help to choose our glasses and for their suggestions. They were very helpful giving us correct advice for our selection of glasses and sunglasses at Visionworks 8020 Park Ln ste 115A Dallas TX 75231.

Very disappointing experience with no regard for guest experience. Had major issue with my prescription since first day and had to get my glasses redone but was still having issues and called scheduled a follow up and got a call to confirm my appointment and when I showed up for my appointment sacrificing my work time they tell me I am over my 90 days grace period by a few days and doctor won't see me unless I pay in full for a new exam and didn’t even bother to talk to me. I explained that I needed a follow and they called to confirm my appointment and no one bother to check until I am there. Associates couldn’t even get me a phone number to talk to a manager or something. Now I am stuck with a prescription that doesn’t work for me and I wasted time and money for nothing. Absolutely horrible way to treat anyone when you are in the health care business and someone well being and daily life is affect by your service.

I arrived, on time, for my 12pm appointment. I was then told that the doctor was busy and I had other people ahead of me. This is totally unacceptable and should never happen. Instead of being inconvenienced, I plan on visiting a different place to get my glasses. I should never have to wait that far past my appointment time. Vision works will no longer get my business and I will make sure to post this disappointment on social media.

If you have insurance or VSP, don't let them tell you about pictures. My $10 copay turned into $49. It left such a bad taste in my mouth. I paid and left, and I had acquired insurance just for vision. Place is awful.

Unprofessional. Don't get orders out and lie to you when you ask about your order. Do not recommend them Norwich NY. The only thing that went well was my eye exam.

I am a 66-year-old woman, and for the first time in my 40 years in this country, I went to this optical nightmare in Woodbridge. My ordeal began on March 17, when I was seen by Dr. Gor **; right at the start of the appointment, he made racist comments regarding our understanding of English because we are **. It was very painful and intimidating, yet I stayed to finish the consultation. When I was told to pick up the glasses—which were of horrible quality—as well as the second pair (which involved using my own Ray-Ban frames, as there was a "buy one, get the second pair free" promotion), I believed that by paying $308, I would truly receive a quality product and the offer advertised on the wall sign. The poor-quality glasses didn't work for me as invisible bifocals; they broke after two weeks, so I had to return for another exam (with a different doctor, of course).

I had a very disappointing experience with Visionworks' customer service. From the moment I walked into the store, no one greeted or acknowledged us. It felt like I had to beg for someone's attention just to get assistance. Instead of making customers feel welcome, the staff seemed uninterested and inattentive. We came 15 mins early, and as soon as we got the front desk attention, he said that we will have to wait for our appointment time, which is understandable. Customer service should make people feel valued and respected, but unfortunately, that was not my experience. I hope Visionworks takes this feedback seriously and works on improving its customer service, communication, and overall customer experience. The only reason why we stay here is because of the Dr. **.

Had an appointment for an eye exam today in which I was pleased with. However, the young lady at the front desk was not very friendly at all, very snappy and smart talking back to customers! It's unfortunate that the office in a small space in which the next customer can hear the transaction going on at the desk but to have this front desk person be a bit rude because a person's debit card didn't work the first time is ridiculous! It cost nothing to have empathy... never know what the next person is going through.. I don't care how much you may think you know your job! HAVE RESPECT FOR THE CUSTOMERS ALL THE TIME! I've been a customer of Visionworks for years and this particular young lady is TERRIBLE!

My wife and I did a bogo on the frames. I came back multiple times asking for a review of the prescription and adjustments. Each time was an excuse and I left giving up on the glasses. They are unusable. Today I had my prescription retested at a real eye Dr... not a virtual remote test. I believe Visionworks are a low quality money driven business that does not have your best interest in mind. I recommend another business than Visionworks. I will never use them again.

I will never use Visionworks again. I paid for top end lens and it took three different eye exams and three sets of different lens. There were continual mixup of orders , RXs, etc. My 100 days of return was almost up when I received my 3rd set. Now I realize why they off the 100 day return!!

First, I need to repeat comments I have made before on the staff that runs the office on Colonial and Hiawassee, Orlando, Florida. Each employee at this office is all that any company needs. Polite, helpful, and knowledgeable. They each do their best to aid all clients.....but the Lab that provides them with service and products is truly making many mistakes. My biggest complaint is that I've already over exceeded my 100 days of service and my glasses are still not accurate. Actually, as I'm submitting this complaint, I still don't have glasses, which I paid in full 3 months ago. I've had to return at least 3 pairs. I do like complaining to the employees at the store, they do all they can to try and correct the problems. Some kind of research needs to be done regarding the labs that are filling the scripts. I will no longer use this company because of the products that are not accurate.

Beware. They rotate the staff and will quote a price and then not put it in writing. Then when you return to work with another rep, you get a surprise on increase pricing. Since that is where I went due to insurance, I was forced. I had just my lenses replaced ($490). I gave them my $500 frame (new, never worn) to have them break it and not able to replace. I had to go to a different location due to brand selection to be given nothing for my inconvenience to have to drive another 45 minutes one way. They won't give an itemize receipt, just one price with codes, even though I requested it. They don't want you to know what you are paying for.

Totally disappointed with service attitude! I pay a lot of money for my glasses and when I come in for adjustment even after a year I do not want to hear: "Just so you know it is always possible when doing adjustment they could break (which I understand) and you will be responsible for repair." Oh no, I bought the glasses there, expensive and within less than two years. So if a tech is a little too aggressive with adjustment and glasses break, I am NOT paying for repair. Service tech did not have a welcoming attitude. I wish I would asked her name. All I know is she started in May. I have been coming to Visionworks for many years, though, I do plan on looking elsewhere.

By far the most unprofessional place I have ever dealt with. Made a appointment. Waited 3 weeks for them to cancel on the day of the appointment. Then wanted me to wait another 3 weeks to get a new appointment. They canceled because I didn't answer my phone why I was at work. Place is a joke. I wouldn't recommend it to my worsted enemy. Don't waste your time because they will.

I have Medicare. On 4/7/2026 I visited the store in Woodbridge NJ. Staff is amazing. Service is awesome. Why bad review? I had to pay 19.00$ for a Screen Retinal Photos. They said insurance doesn't pay after payment. They size me for glasses progressive lens scratch, insurance price was $389.00. No down payment. All upfront. Well I left and when to doctor GeiGer in Perth Amboy NJ on smith st same machine. That's how they get something payment. Well they size me for glasses and getting more price $120 down payment $40.00 so head to Perth amboy NJ on Smith ST.

Updated on 05/20/2026: It’s been over a month and no glasses! They told me 2 weeks and now the delivery date is 6 weeks later than my exam.

This was my first time as a a customer. I got there early like 830am. Appt was at te . The date was 03/26/2026. I was excited to see another eye doctor, after the previous one disrespected me. Well Tousif was very welcoming, he said go ahead and sign in cause I was about to wait. He was very friendly. Gave me tray to pick glasses on the wall before my exam. I picked them then my name was called. I went back for eye exam. I do have to see a eye specialist for cataract. I had my glasses on 4/10/26. I was more happy than you know. I cried to be able to see clearly again. I'm older. My eyes are different. I had only been wearing readers until I found a good doctor. When I put those glasses on everything was clear. Eyes are very important to all of us. So Thank you Tousif for making me feel at home. The staff was wonderfully that day, I know some days are harder than others.

The eye doctor here at Visionworks on Route 22 is very, very nasty. She really doesn’t care about the patients at all.

Very friendly staff. Wait time was minimal. Great value on my glasses and contact lenses.. I would definitely recommend!

I went to Visionworks to get my lens put back in the frame. I was told the screw snapped and I needed new frames. I agreed then they said I needed to put them in the same frame which of course they no longer had. They then said I would need a complete work up including a new eye exam. I left. I went to walmart vision and they told me the screw had indeed only fell out. They put another screw in my frame, put some locktite on the screw, cleaned my glasses and put them in an eyeglass bag and did not charge me a nickel. Guess who has earned my business and who has tried to scam me. Vision Works are not to be trusted.

Booked an appointment on the phone. Only to find out it was cancelled when I showed up for my appointment. Their response was they can book me another appointment. So I completely wasted my time. I will never go here again.

Patty in Deland very rude. My glasses were measured incorrectly and all she was worried about was her cost of losing a $99 frame instead of fixing them. Very nasty, very defensive, very unprofessional manager.

I went to get my little brother's glasses fixed and a lady named Michelle took 30 minutes just to screw back the glasses…and took an additional 10 minutes looking for the insurance information, which was provided to her, but still she kept stopping and asking and saying she couldn’t see it. It took me to point it out on her tablet, it was there. Horrible experience.

Danielle helped me with the purchase of my new glasses, and she was extremely helpful and so far, it was a very easy process. I had my eyes dilated and the doctor was extremely friendly and very clear to understand what I was supposed to do when checking my eyes.

My family and I had an outstanding experience with Omoh during our recent purchase of prescription glasses at the Mall of Georgia. From start to finish, Omoh provided exceptional, professional service and made the entire process smooth and stress‑free. Omoh took the time to understand each of our needs, offered helpful recommendations, and ensured that every detail, from frame selection to lens options, was handled with expertise and care. The level of customer service went above and beyond our expectations, and we truly felt valued throughout the entire visit. We are extremely pleased with our glasses and grateful for the attentive support we received. Highly recommend working with Omoh for anyone needing quality eye care and an excellent customer experience!

The staff at vision works are very friendly incompetent. I feel that your AI experience is exhausting. I was told when I arrived that the gentleman who just left the desk had a ten forty five appointment and was still waiting. My appointment was for twelve fifteen which I arrived fifteen minutes early as requested. I was immediately taken in by a lovely gentleman who did my glaucoma test and a couple of other tests and then sent back to the waiting room. This was approximately 12:20p when I was sent back. I did not see the AI examiner until 2pm. I was left alone in the room to complete the exam.

I don’t appreciate being hung up on when I called to check on my order that didn’t arrive on promised day. I wish I had went somewhere else and will from now on. Wouldn’t recommend this place to anyone.

Oh my God. Check in was not seamless. Told you to scan a thing but then nobody called you. Finally, my daughter had to sign in on sheet too. They took people who came in way after first, etc. but picking up glasses was worse even. After waiting 20 minutes or more finally a lady with red hair and ear gauges calls me and daughter up to desk at same time. Handed us our glasses and said, "How are they." We had to try them on standing at the desk. When I told her on mine the sides were sticking straight way out the back and weren't they supposed to curve over your ear she took them and came back, handed them to me and one was bent outward on left side and semi downward on the right. She never touched behind my ear to see for herself like other eye Drs. have in past (I am 70 and have had many glasses in past).

I just picked up my glasses from Visionworks in Temple, TX. The worker was not bad just insisted that I needed a new prescription. I explained that the prescription provided was less than a month old. The eye exam was done at another optometrist, from which I had one pair filled and they work very well. I provided the same prescription to Visionworks for a second pair glasses. However I could not read with these glasses. The associate put them on a machine to measure the strength and said that they were fine. I really dislike paying for things that I cannot use. Especially when they cost hundreds of dollars. I explained that I could see fine when looking forward but when I try to read with these glasses, everything is blurred.

Poor service. Staff is really rude. I was 5 min late and they won’t take my appointment. Now I’ll cancel 4 more appointment. Now I take my 4 kids to different provider with better service and quality staff. Even they will make me wait 20 min to see the doctor but I can’t be 5 min lates

Visionworks – Clearwater, FL. Terrible experience. I brought my own frames after an eye exam to have new lenses installed, and the staff damaged my glasses. They refused to replace them and instead offered a lower-quality frame. After four weeks of waiting, I received glasses with an incorrect prescription and could not see properly. Completely unusable. Customer service was awful from start to finish — Unprofessional, dismissive, and no accountability. This location is poorly managed. I strongly recommend avoiding this Visionworks in Clearwater.

I went in under the guise of 'free' pair of glasses, but it became clear that I was still somehow having to pay over $300 given my eyesight needs. Ordered glasses from them with 'High Index' lenses as my prescription was pretty bad (i.e. very near-sighted), so I made sure they would give me the thinnest possible lenses - what I got was a joke. The lenses were 3x-4x thicker than the glasses I had on me, which are 15 yrs old from Lenscrafters.

My first visit. Very impressed when I first walked in and was warmly greeted by your staff. Aries was amazing from her customer service, her respectful manners and the professionalism she took on her work. She made getting my eyes examined as pleasant as possible. The doctor was very charming and listened to my needs and he got me back to 20/20. So no complaints here. I would highly recommend this office for your eye prescription needs.

I had a great experience at Visionworks. The staff; Travis, Michelle & Dr. Marcus ere extremely friendly, professional, and accommodating. The eye exam was thorough and the optometrist and staff took their time to explain everything clearly and efficiently. They had a wide selection of eyeglasses, and the staff helped me find the perfect frames! I’m so grateful!! The entire process was personalized & very thorough! I have an astigmatism and my vision changed a bit, but I found a pair of glasses that feel so comfortable and something I can actually wear all day. I left with a great pair of frames as well as comfortable, properly fit! I highly recommend visionworks for their excellent customer service, knowledgeability, attentiveness and quality eye care!

At the Winston-Salem, NC store, Lori was excellent. Excellent customer service and a great product! I have been to this store several times in the past few years and the experience is always great. I will keep using them!

This company first charged me for services that were already covered by my insurance, refusing to check my coverage. Then they made 2 different sets of glasses incorrectly (I purchased single vision distance and they made them with my reading rx). Finally they agreed to refund me but sent the refund to a credit card I used with them 2 years ago and is no longer an open acct (instead of sending the refund to the credit card I used to purchase them).

Doctors office in Pompano Beach, offered a new service; instead of dilating your eyes, they take a picture with this upgrade machine for an extra $39. Don't do it! I did, the end result they told me I could go blind & sent me to a specialist for a torn retina. The specialist said there was absolutely nothing wrong with my eyes. It was a waste of time and money, but most of all scared me, thinking I could go blind!

DO NOT go to this place. Had an emergency type situation (ie: hard contact stuck in back of eye - not able to get off myself). They don't bill medical which was not thoroughly explained to me & would up paying about $100 for someone to fish it out. They also do not have the appropriate equipment - had to used cotton swabs. Dr was good but front desk staff extremely bad bad bad - not helpful whatsoever. When finished had wait 5-10 minutes to get checked out - should had walk out the door & waited for a bill in the mail. Would have like to give them a ZERO.

Horrible customer service. I called ahead to make sure my prescription will be printed out when I picked up my contacts because I have to pay Uber $30 to go pick them up because I don't drive. They didn't do it and then later want to charge me $15 and blame me. Or I can spend another 30 on an Uber to come down there. Simply asked put a stamp on it and put it in the mail. They refuse to do it unless they gave them $15. For my prescription that I already paid for.

Went into get an eye exam with Dr. Z and she was insightful and informative of the entire process. The staff, Caleb, Adrianna, Imanol and Dr. Z goes above and beyond for their customers. Caleb was especially helpful to me and he made sure I received the best price for my glasses. He even made sure I received extra accommodation using a coupon that helped me to save even more than my own insurance! I would recommend Vision Works to anyone. They are far better than any competitor.