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First ever (and last) experience at Visionworks in Temple TX. Started by identifying my insurance carrier and that I wanted to stay in the $200 range out of pocket. Since my frame allowance is $200, it seemed that was a reasonable target for lenses. We discussed that I wanted high def progressives with other options (no glare, scratch resistant, UV protection, Transitions). Associate said they only recommend Transitions Signature or XTRActive. After a quote of $210, he did a great job of helping me pick out attractive frames that would require no copay. We proceeded to filling out paperwork and taking measurements, etc. for ordering.
That's the stage where he asked me which Transitions I preferred. We discussed relative merits of Signature and XTRActive; I selected the latter. Suddenly the price jumps to $300... Oh, that's because he NOW includes the high def progressives & XTRActive. More discussion & he says he can save all the info in their system so I can call in my order after I decide. Turns out, he couldn't save it.
What I decided was to check out the nearby Walmart, where I had previously purchased glasses. Initially, they couldn't access my insurance coverage. Turns out I see I'll had an open case at Visionworks. So I had to call them to request they close out my case (Is this what the fellow at Visionworks said he could save, but then said he couldn't... whatever...). Walmart associate was very helpful & knowledgeable. Bottom line, for $209 I got designer frames & the same options package that would have cost me $300 at Visionworks. Also, no charge for Walmart's one year warranty; Visionworks wanted an additional $60 for their warranty. So shop around & don't be afraid to walk away if you think you're being hoodwinked.
Over last 3 years purchased 4 pairs of glasses 2 of which broke. I decided to get latest pair fixed when the earpiece broke off. The attended looked on the wall and matched the frames exactly by serial number. Next the charge. $58 which I had to pay up front. She told me she would pop lens out of the old into the new. Well of course that could not be done. I ask her if she could send back to the lab to fix. “No you would have to start the process again and buy a new pair.” So I had to get a refund for the money charged. Needless to say this would be my last pair of glasses at Visionworks.
My 10 year old Niece who is visiting us with my wife’s Brother from Colombia lost her glasses in Florida. When we returned to Texas we went to Visionworks located on Westheimer with the prescription for new lenses. She chose the new frames and we filled out the necessary paperwork, paid the bill, and were told 6 to 9 days for delivery. Day 9 arrived and no phone call. We called numerous times for an update and had various excuses given to us. “Try again tomorrow”. “We can’t find her name in our system”. “The lady who took the order isn’t here today”.
So, we revisited the store this afternoon and were told that the lenses have not even been started and they would not be able to complete the work before both Niece and Brother in Law depart for Colombia on Saturday. Great work Visionworks, let’s hope Maria’s eyesight hasn’t suffered through your total lack of competence. One thing where they didn’t hesitate was repaying the bill. Lucky for you that there is no zero as I reluctantly had to give you 1 star. I will never even think of using you again ever!!!
My wife and I went to Visionworks to purchase contacts. Our insurance provides $130 allowance per year to purchase contacts and we wanted to buy on box for $80 that day and use the balance later. The Visionworks agent told us we had to use the whole amount at one time or we would lose it. That seemed odd to me so I called the insurance and the person I talked to said as long as there is a balance we can use it to make another purchase later in the year.
So we went back to Visionworks and ordered 1 box using the insurance allowance which should have left us with a balance of $40 of our allowance to use later. That was back in February and now in July we want to order a second box and use the remaining $40 however Visionworks refuses to let us use the balance. We called the insurance again and explained what was happening and this person explained that it is in Visionworks contract that they do not have to let us use the remaining balance. The insurance company called the Visionworks store and talked to them and their response was we told them they had to use all of the allowance or lose it so not our problem. So basically what happened was we bought $80 worth of contacts from Visionworks and Visionworks took the whole $130 allowance for the purchase, stealing the remaining $40. I would stay away from this company at all costs they are very unethical people.
Went to VisionWorks in Mesa, AZ with our son. His glasses had broken, and since we had recently moved here from the Midwest, we were looking for an emergency fix. We went ahead and scheduled an exam for contacts and glasses. Even with our insurance, we ended up paying $600 for one pair of glasses and contacts. VisionWorks only offers high-end, expensive frames, and their frame and lens "specials" are nothing of the sort. We have great insurance through EyeMed, but the pricing at VisionWorks is so extreme that insurance won't even begin to cover it!
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Empire Vision Works 1150 Niagra Falls Blvd. Tonawanda, NY 14150 - 6/29/18 entered above-named store. Greeted immediately by **. Pleasant, friendly, extremely professional. I asked ** to look over my frames that I had picked up on 6/25/18 from another Empire Vision Works location. I felt they were took tight, hurting my left ear & left nare region & seemed crooked. She listened to my concerns. Corrected the issues. I am now pain-free & can see correctly, ** is the best in my book. ** keep up the great work & don't ever change!
I have been wearing glasses for 30 years, so I have an idea what the cost should be. This is the first time I went to Visionworks and feel the cost was exorbitant. Highly excessive and this was with insurance. When I went to pick the glasses up, they were incorrect strengths and had to be sent back and redone. More time waiting!
I never went into a place where they made my vision worse. Getting glasses from there was a big mistake. It's a miracle I can type this. I have blurry vision thanks to them. Nobody does their job anymore.
When I tried to call Visionworks (in Aurora Colorado on Mississippi Avenue) to ask them a couple of questions about my first prescription the woman who answered the phone acted like she knew nothing about the difference between a plus number and a minus number on my prescription. She couldn’t answer simple questions like whether I needed glasses for distance or reading glasses. Then she quickly tried to get me off the phone and told me she couldn’t talk. I would never trust these people with my eyes.
Had my eye exam, 2nd time customer, was told my right eye got a lot worse. Ordered new glasses and sunglasses. When I picked them up a couple of weeks later, I could not see out of my right eye. They told me to give them a couple of weeks and if still having a problem to come back in. Almost got in a car accident because I could not see out of the right eye after wearing them for a week. Called Visionworks, went back in had another exam, was now told my right eye improved and my left astigmatism improved. Did not know this was possible.
Bottom line, my prescription barely changed and I could have continued wearing existing glasses but already ordered the new ones and my insurance company was charged over $1,000 and I paid $420 out of pocket. After I complained, the store manager gave me a 20% credit which came to $85. I do appreciate that now but I believe I could have waited another year or more before spending the money on new glasses because I really did not need them. I think the entire experience was a scam and this is how they make their money. You cannot trust them and I highly recommend you not go there. They are dishonest and there are way too many other companies out there that you can trust.
Visionworks in Springfield, NJ. Friday evening. My glasses have created a severe irritation on the bridge of my nose (red and inflamed). I indicated to the man who was sitting at the desk what the problem was. I asked if I could get a cushion or something to relieve the situation. He immediately told me that these frames do not have anything and his glasses are the same and he doesnt have the problem. That was it!!! He was abrupt, and did not even try a feeble attempt to help me. I asked if no one else ever had this problem. He just went back to his work. Rude!! I will never again go back!! He could have at minimum be courteous-absolutely not at all service oriented.
Frame Insurance copay $99.95. Regular wearing. No abuse for 2+year. Frame starts falling off. When I go to Visionworks in Kingston NY, they said it is warranty only for 12-month. Poor quality. Wearing glass for over 45 years. First pair falling apart like this. Customer service poor.
The worse experience ever, signed stating buy one get one. Well that didn’t happen when I picked out 2 was given Full price of both no explanation. Anyway order one pair was told will get a call in 2 weeks. Well if you got that call I did. Almost 4 weeks goes by and I contact them, oh somehow glasses just came in day before. Pick up glasses, get home and look like something was glued on lenses to make transitional lens.
Next week I goes back and the guy looking just as puzzled as I were. Again was told I’ll receive a call in 2 weeks. 2 weeks come and go. The third week I call on a Friday and was told glasses aren’t in. I wait another week to and call only to be told glasses came in last Thursday, but on last Friday I was told they didn’t come in. However I’m still not satisfied with the glasses. I made a complaint only to be told I would be contacted. Well once again I never received that call either. I wouldn’t recommend this store to my enemy. The product and the services were horrible. I wasted money, cause these glasses was horribly made.
I just visited the Visionworks website to leave feedback on my experiences. It appeared the store that I visited would be contacting me, by the automated form I was presented. There is nothing the store can do to fix what they have done, I wanted to let someone know at corporate how horribly run the store in my area is. I then looked for a phone number to contact them. I was hung up on after calling 6 times and selecting 6 different extensions.
I visited Visionworks in Butler, PA in August of 2016 to try on frames. I found a pair I loved and decided to purchase them. My grandmother was with me and said they looked very nice. The store employee assisting me said I should not purchase the frames because they did not look good on me. She shoved multiple other pairs in my direction, which I tried on then was told they all looked great and I should purchase one of them. I let the woman know I liked the first pair and would like to purchase them. She said they are not the glasses for me and after arguing with her that I wanted to purchase them, I gave up and told my grandmother we should leave. I went to the Cranberry Twp., Pa store and made my purchase, which was a great experience! I will definitely go back there.
I decided to try Visionworks again in January of 2018. Dr. ** was wonderful. She was very thorough. The wait time was very minimal. We found a pair of contacts after some trial and error, that were a good fit. She told me there was a rebate for $90 on this pair and told me the price of the contacts were $259 then my insurance would also be used. She had me work with a store employee to order the contacts. The employee insisted there was not a rebate. She said the contacts were going to be $295 after using my insurance. I left frustrated. I called a couple days later and asked to speak to someone about contact prices and explained that the person who had previously helped me was trying to charge over the price of the contacts. I also said that Dr. ** told me how much they would be and the price I was given was way more.
The woman on the phone was great. She pulled up my account, told me about the rebate and what my insurance would cover and I would end up paying $100 out of pocket for a year supply. I went back to the store and asked for her to take care of me. When she gave me the rebate form she said she had never signed one before and it was not necessary. I said that I would like it signed and she did sign it. She did not tell me that the rebate required the receipt from my eye exam. I threw it away after my appointment.
I picked up my contacts when they came in, I later realized there was one defective contact - I think it was the wrong prescription. I returned it to the store and they ordered a new contact to replace this one. A few days later, when I was submitting the rebate, I realized I needed the receipt from the exam. Back to Visionworks again for a copy. The gentleman who helped me accidentally gave me a copy of the contact purchase receipt. I walked back in and he printed the one from my exam.
Today I went to submit the rebate and was told that I only qualify for $70 not $90. I called the help number for the contact company and was told Visionworks told me the amount for another pair of contacts that I did not purchase. I went ahead and submitted the rebate. Making sure the store employees took care of me properly was a lot of work and the (4) return trips to this store that I should not have had to make cost time and money.
Cheap Quality - High Price. Visionworks Cedar Hills Crossing # 178 3205 SW Cedar Hills Blvd, Ste 9 Beaverton, OR 97005. (503) 646-7995. They took advantage of my wife and at her insurance. They give her cheap made in China unbranded 2 pairs of eyeglasses and charging her $1020.93. We return one pair for a refund of $364.97. The store manager and the supervisor ignored all my emails to contact me and they been unprofessional on phone or in person. Be aware of the quality and what you are paying. WM 5037 BR 51 18-140 China Made. Selling this on their website for $41.97. BUY ONE GET ONE FREE USE CODE: BOGO. Under $100 Eyeglasses Brown WM 5037.
I had an appointment to get my eyes checked at the Visionworks at 7727 Mall Road, Florence KY. I arrived 5 minutes before my appointment and filled out their paperwork and this person walks in and says he didn't believe that the exam he had a few days earlier was correct. They brought the Optometrist out and he said "I know my exam was correct but let me check again" And took the person back in front of me. The worst part is that happened last year. The same exact thing!!! Plus, the people in front just didn't care. And they lied about why the person was taken back in front of me. Oh it was the same lie they gave last year. It kills me that you can hear everything they talk about with their customers. Isn't there a HIPAA Law. Does it not require some privacy. I recommend going anywhere other than Visionworks. They don't care about you!
I came here because this is the place my insurance told me to go (MANAGED CARE - MEDICAID). They give them no choice of glasses. There is one pair of glasses in every set of glasses for 69.99. They are all the same type of glasses. Very unfair just because my insurance isn't for the rich better off people I get no choice of glasses.
Was in to use my vision insurance allowance to get contacts. Decided to take advantage of an offer of 50% off of a pair of glasses. Wow... the works part of their name is when they give you the works. They added all sorts of things to the impulse pair of glasses that I explained to the sales girl I would only wear in a dire emergency, next to never, and that I wanted basic... without consult, she added and calculated and added everything she could think of to these random never wear glasses. When she finished and told me my total, I gasp... I ask for explanation, she would never say. Buyer beware, I'm too timid but I should have said never mind. Even worse note on these $$$ glasses... I did try to wear them since I spent so much and they make everything look wavy. I hate the glasses, I hate the up-sale and I hated Visionworks!!! Avoid, avoid unless you are more assertive and can get them to show you and tell you all charges.
So went to the Visionworks on Columbus BLVD in Philadelphia. I used my Davis Vision and also told them I'm on disability so can't afford anything expensive. Did my eye exam, the lady was very nice. Went around and looked at the frames and found a nice pair. Without even asking me what kind of lenses I wanted, he just assumed I wanted the high definition lenses which would have been $250 out of pocket even with my insurance. So finally picked my lenses they said two weeks. Way too long but I said ok. So three weeks go by and I call. "Oh I'm sorry, there was a defect in your lenses." So here it's week four with no glasses. DO NOT GO TO VISIONWORKS!! SAVE YOUR SANITY.
If you have Davis Vision... great place to get fashionable glasses at no cost. I paid $60 for non glare and that is it. Remember the k. Least satisfied are more likely to leave reviews. It's the American culture. I'm a business owner, I know. Glasses are a rip off everywhere... I'm blind without them. What am I going to do? Go without? Fast, friendly service in Ann Arbor, MI.
I purchased a pair of eyeglasses. You have 30 days to decide if you will like them. My first pair was too heavy and I started having headaches. I went back to return them for refund. I was told I could exchange them for another pair. I looked around. The customer rep was very helpful and trying to find a suitable pair and she found one. I liked it but I told her that the pair cost more than my original set that I purchased.
I was prepared to pay the difference. I came back to try on the new pair of glasses and quickly noticed how very loose they were. The gentleman tightened the screws but the glasses were just too loose. Since I was past the 30 days, I could not return the glasses. I highly suspect that the "new" glasses that I got were actually used.
I basically lost 270 dollars and have a pair of glasses that I cannot use. I did read the negative reviews before coming but really did not think Visionworks would be that bad. I was wrong, Visionworks is worse. I'm going to LensCrafters. Stay away from Visionworks unless you don't mind gambling your money away. Hard lesson learned.
9/1 Went in to see about getting new glasses. The associate helped me, knew I came in based on that offer so I pick out 2 pair I like after eye exam. She then looked at my old glasses from 2 or 3 years ago I purchased from Visionworks. Went in back. My glasses came back like a burn mark on lens. She started doing math and said I don't qualify for buy one get one so I had to get 1 pair. Mine were damaged. That's not the end of it. When I hotbed the new ones the green glare was horrific. I was in store Meadows Mall Las Vegas 5 times and 12 to 15 calls telling them I was not happy. It was causing severe headaches which ordered another pair. Came in 2 days before 30 day warranty was up. Tried those on. SAME issue. Excessive green glare.
I told the girl still not right and Ariel the general manager said to me, "We've tried" and he walked out to parking lot talking on his cell phone so I told the employee "That's how your managers deal with customers?" She said, "He's the general manager." I just stood up and told them I would call corporate. Now corporate did nothing but offer me to buy another pair for 60 percent off. Why would I purchase something? They are not listening. THE GREEN glare blinded those who look at me when having a conversation? The buy one get one is false advertisement. All the employees had a different story which was lying to a customer to make a upgraded sale... I have never been treated so poorly. I'm stuck with one pair of glasses with an extreme high green glare and my old glasses scratched or burned on lens.
I had the worst experience ever. I got there 12:55 pm in the after and it's now 2:08 as I speak and still haven’t seen anyone. Just unbelievable. 3 people already went ahead of me. The wait is absolutely disgusting. I’m def not even going to bother getting the cover for them.
First my appointment was at 12:15 and was not seen by the doctor until 2:23. My script was the same for years but the past 2 appointments I had there (insurance changed needed a new doctor) my script both years in a row conveniently requiring me to get all new glasses and contacts every year. I waited 8 days so I called to check on the status of my contacts and glasses and was insulted because I guess I was supposed to know they came from Texas and they just had a hurricane.
I am truly sorry for Texas but I had no idea that's where they ordered everything from. Now a week later, I'm out of contacts and I call again only to have to call 4 times before someone actually picked up and when I said I was calling to check the status of my glasses/contacts, I was literally huffed at and asked if someone called me and before I could answer that he proceeded to tell they are far too busy right now and they will call me later. The service there is awful. The attitudes of the staff is appalling. Once they have your money and trust me a lot of it -over $1000.00 and that was only my portion not including the insurance, they treat you worse than dirt.
I am in the middle of the worst experience with Vision Works in Shrewsbury, NJ. I stopped in about a month ago to order glasses (I had a prescription from my eye doctor already) and this used car salesman type of guy sits with me after I picked out frames. Wow, expensive, but what the heck, I needed glasses. After a few weeks, no call and I notice the store is closed and has big blowers inside for what I assumed was a mold issue. Note of the door to call the Neptune office. I do so and was told my glasses are there. A few days later, I go there - no glasses. Oh, they have all been transported back to Shrewsbury, go there. So I go there, still closed. I finally find out that yes, they do have a mold issue and my glasses will be ready in a few days. The manager kept apologizing and I said, "Just Fix It!" Worst customer service ever. I never got one call from anyone on any of this. I had to do all the calling and all of the legwork. Not good!
I used insurance money to purchase contact lenses. I was given a trial pair to wear. I couldn't wear them. Went back to the store to tell them and they already had a year's worth of contact lenses for me. So my insurance paid for lenses for one year and I couldn't wear them. My glasses I couldn't see correctly out of because of the lens. The new pair I haven't received and I was told they were in the store, but the person who fits the glasses wasn't working that day. They have not called me back. So, I have no glasses for which I paid in full.
Where are my glasses? What happened to the unused contact lenses they ordered for me? Where did my insurance money go? I was lied to and I feel like I was at a carnival with people deliberately taking the insurance money without giving me a product in return. That's what happened. This is not a legitimate business in any way. The only employee who may be legitimate is the doctor as he seemed befuddled and unaware of what was really going on. The health department needs to look into shutting them down for incompetence and fraudulent business practices. This isn't a real eye care business at all. The employees are deceptive and deliberately incompetent.
7702 Richmond Hwy, Ste H Alexandria, VA 22306 (703) 717-0737.
The Optometrist on site that performed the examination was Ms. **. I explained to her that I only needed a prescription to help me read as it was getting more and more difficult to strain my eyes in order to see small print and the computer screen. During the examination I refused "chemical dilation", "eye pressure" examinations. The first prescription she gave me was wrong, it was too strong for distance. I did not know this until after I had already paid for the glasses, so I went back and got a second prescription for a milder setting. She recommended that I keep the first prescription and fill the second prescription for glasses I would only use at work. I accepted her recommendation but decided I would be better off going to Walmart to fill the prescription.
Recently I lost the glasses I got from Walmart and went back to Walmart to replace. When I got there they told me that the prescription was expired and had to be "extended" so they called Visionworks on my behalf and Visionworks refused to extend my prescription. So I called Visionworks and the person at the other end of the line told me that the optometrist was exercising her discretion and refused to extend my prescription. I told them that I was happy with the prescription and really needed to replace the lost glasses as I needed them for work. They informed me that they would not renew my prescription and that it was "state law" that the prescription expired.
So I visited the Opticians Association of Virginia and read through the Patient's Bill of Rights, which clearly states: "The prescription should not contain an expiration date unless it is one for contact lenses or there is a medical reason for the Doctor to see you again at a specific time." My prescription is for reading and not contact lenses. I have no known medical reason for the Optometrist to see me again. All I want is to have my lost glasses replaced so I can perform my job. I took a copy of the above patient bill of rights to the store and spoke to the manager. They still refused to remove the expiration from my prescription and allow me replace my lost glasses.
This just is not fair to me and seem a bit fraudulous. The Optometrist is not qualified to diagnose medical conditions without proper testing, especially since I refused dilation and pressure testing. Furthermore this seems more like lies to get people to go back and pay for unneeded examinations. I do not need another examination. I am happy with the strength of the prescription I have and am only looking to replace my lost glasses.
Visionworks has wasted a lot of my time today: - over an hour and three phone calls while I was at Walmart - having to do research on the legality of the expiration on my prescription - visiting their store to talk and explain my case to a sales representative and the store manager. I would like Visionworks to remove the expiration on my prescription and contact me with a new UNLIMITED prescription.
If there is a medical condition as to why this cannot happen I would like a detail diagnoses of the medical condition and intend to challenge it by visiting an ophthalmologist to correct the medical condition. Furthermore, I would like a letter of apology from Visionworks on wasting my time and making it difficult for me to obtain replacement glasses in order to do my job.
I went to Visionworks in Gaithersburg, MD and was told to use their 40% discount because their offer was better than my insurance. After contacting my insurance carrier, my coverage was one of the best with minimum out of pocket expenses. Unfortunately Visionworks is more concerned about making a profit/commission than ensuring the customer gets the best rate. This experience has taught me to look at the reviews on companies before doing business. I will not patronize them again.
I came in on the last day of the Customer Appreciation 50% off sale. I have no vision insurance and inform them of this from the get-go. I did not make an appointment, so I ended up waiting about 45 minutes or so for my exam. The exam takes all of 5 minutes. I then spend about 10 minutes browsing for frames. Wait about 30 more minutes to be called to actually order my glasses. When I sit down, the associate looks at my information and says "So you have a pretty bad astigmatism, huh. I have one too and fluorescent lights really bother me." He then proceeds to take my pupil measurements and everything else. He checks in the back and says they don't have my lenses in stock and will have to order them, okay no problem. He then pulls out a calculator and begins adding up my total. Before the 50 % discount, he gives me a total of $458. 95. With the discount my total is $243.97.
My frames were $34.97 and the eye exam was $29, so I ask him "what makes the lenses so expensive?" He then replies, "We don't use cheapies, we use a very high quality lens that will last and hold up a lot better than the cheap lenses other places use". He asks if the price is okay and I tell him "Well I suppose it will have to be, I need glasses."
So, begrudgingly, I hand over my card and pay. After 2 whole hours we go eat some dinner and I study my receipt. I notice a line on the receipt that says "CLRSHLD UV COMPLT" which obviously looks like lens upgrade. So I call and the put my sales associate on the line. I ask what this charge is for and he tells me "That is your anti-glare lens from your astigmatism. We talked about it and I thought you said yes but if you really don't want them you can come back and we'll get you a refund".
I come back in and ask for a manager because I'm confident I've been bamboozled. I explain how he never once asked me if I wanted anti-glare and didn't offer up that it was an additional charge when I questioned the price. She tells me I can get a refund. I am then passed to another sales associate to do the refund. Luckily, he was very nice and told me that not only did I get charged for anti-glare, he also gave me HD lenses. "For single vision glasses, these are top of the line lenses." I am now owed $125. These sales associates make a 2% commission which does not seem like much, but in my transaction was almost $5. No one seems at all concerned with the employees behavior, so I wonder how often this happens and the customer just assumes that they were charged correctly.
I went to our local Visionwork's #366 store in Asheville, NC on 08/09/2017 for a pair of glasses. I placed my order with them and I was told that it would take a week before I could get them back. I did receive them one week later and went to the store to pick them up. I was NEVER FITTED by anyone inside of this store for my new glasses. Since then, I have had problems with them as far as the anti-reflective coating that was to be added to these glasses at a cost of $100.00 extra. I told the person that I placed the order with that I use the computer a lot and also do a lot of driving - day and night. I was assured by him that the anti-reflective coating would help a lot in this matter. So, just how does one know that they got what they paid for??? The prescription from the doctor or the place where I had the work done at??? Not at all happy with what I did receive. Please advise.
Visionworks expert review by ConsumerAffairs
As an industry leader in eye care services and eye wear products, Visionworks has more than 650 stores in 41 different states, including the District of Columbia.
Frame finder: The Frame Finder lets shoppers try out different frames on their own face, through the Internet. Consumers can upload a picture and start trying on frames.
Complete kids line: Get kids glasses that are durable and designed to stand up to the activity of sports.
Contact lenses: Buy contact lenses that correct for single vision, bifocal or astigmatism.
Safety gear: Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear.
Stock up on accessories: Never leave the store without a cleaning kit, case and any other favorite accessories for glasses.
Best for: Kids, Professionals and Contacts wearers.
Visionworks Company Information
- Company Name:
- Year Founded:
- 175 E. Houston Street
- San Antonio
- Postal Code:
- United States