Visionworks Reviews

I had dealt with Visionworks in Southwest Plaza for many years, but this was the worst experience ever. The bearded person at the desk didn’t even want to take the time to check my insurance. Suggested I go to LensCrafters instead.

Visionworks 100 Market St., Louisville, KY optometrist was overworked. He did not even do a correct eye exam for a pair of new glasses, but was trying get me to do glaucoma surgery, which is a good suggestion for the future but not a new pair of glasses. The staff was walking around and not very helpful at all.

I'm not sure why I keep giving Visionworks second chances, but here we go again, feeling burned one more time. The reason I give them a chance is that they called me to do my yearly eye exam, so I decided today was a great day to do so because it is my day off. When I made the appointment, I indicated that I wanted to do my eye exam and order contact lenses too. When I came in and signed the paperwork, I even noted that I wanted to do both. The assistant conducted the normal routine, and the incompetent doctor called me in quickly to do the eye exam. I felt rushed and disconnected from the doctor; it was weird. I should have left at that moment, but I thought maybe that's just how she is.

Eye exam was good, the manager appears to secretly detest people and is beyond fake. The rest of the customer service help appear to just be going through the motions. I had to call to see if my glasses had come in. They said communication lines must have been crossed because they had the wrong phone number, but I had tried to check with their automated system and I wasn't even entered into the system, so they had completely lied to me.

I went. I gave them my prescription. They made my glasses with a different prescription and I took the glasses back. They said they did the glasses again. They didn't. They gave me the same glasses. Never made it again and when I complained they said I was confused. I ask for my money back. I call corporation. I got one call. They made me go all the way back to the store in Sanford just to tell me again I was wrong. I could not see anything with the glasses they made so my glasses cost me $399 cash and the rest on my insurance. I could not believe what they did to me. I had to wait 3 months to make another glasses because I didn't have that money.

Worse customer service ever - first AI cannot help you then customer service puts you on hold for 20 min and refuse to transfer you to your local store and will not give you a number for the store that is handling your eye care. Walmart is way more professional and efficient and in person.

I am writing to express my dissatisfaction with my recent experience at the Visionworks location in Frederick, Maryland. During my appointment, I observed staff members a male and a female standing around and engaging in conversations that appeared unprofessional. In particular, I witnessed an employee and another staff member making negative comments about customers who entered the store. This behavior was disappointing and did not reflect the level of customer service I expected. The experience left me with a negative impression of the company and has influenced my decision not to return as a customer. I hope this matter will be addressed to ensure future customers are treated with respect and courtesy.

I made an appointment yesterday after making sure and asking numerous times about my Insurance, I also called my Insurance Company yesterday to verify all was good to go. I get to the office today and go through my 2 minute literally 2 minute exam then I was told, "Oh we can’t bill like that if your vision insurance is with your health insurance." Wasted 2 hours of my afternoon I will never get back.

I visit the 4153 Lavista Road, Ste C, Tucker, Georgia 30084 on 5/1/2026, 5/18/2026, 5/29/2026 and 6/10/2026 for several different eye exams with different doctors. Experiencing problems with incorrect prescriptions requiring three different remakes and obtaining the same glasses with the same issue (unable to see computer screen). I have to put on a previous pair of glasses that I received a few years ago to see computer screen and perform my job functions. The current prescription is used for driving. It is very inconvenient and frustrating to have to travel many times to the office for them to give me the same prescription and having to switch eyeglasses to drive and perform daily work tasks.

Worst eye doctors and office around. Absolutely useless. Had a family member go to Visionworks for an appt. We provided all the correct insurance information but were not able to be seen. We received the email a few days before the appt to fill out for insurance verification and received no calls, emails or notifications that there was a problem.

I have used Visionworks for years, many prescription/glasses. If corporate is fine with this operation, good, if not, monitor your locations, and personnel including doctors. Quality control is not my job, my job is being a customer/patient, and I will do my job at another business. If this company is failing, I would hope it occurs rapidly so customers do not have these experiences.

What's the point of being in business, when your customer service is anemic and pushes away potential customers, I wonder. I arrived at Visionworks in Calumet City IL, on Monday to pick up a bottle of gel lens cleaner. A customer was with the one person I saw working there. I waited for a while, then asked was anybody else working there, and she said no. I put back the bottle and left.

I am always anxious when going to the eye Dr due to terrible eye sight. The Dr's really try to figure the correct prescription for me even if it takes a few times. Audrey I think is the office manager is very nice and professional. I can see why she is the manager. Her customer service is exceptional! She makes me feel at ease even when trying a few pairs of contacts.

Visionworks has an awesome selection of frames and awesome opticians at least the ones in McAllen Texas. I have problem with the corporation not having ENOUGH OPTICIANS which makes the situation unbalanced and unstable. I purchase some PRADA frames with transition, progressive lenses, polycarbonate reflective lenses. Paid a pretty arm and a leg (1300.00). I don’t seem to understand why there are not enough employees working in the Visionworks in McAllen Texas and is this the same for all there facilities? This company would be making a lot more money if they had more workers.

Thankful to ** and ** for their help to choose our glasses and for their suggestions. They were very helpful giving us correct advice for our selection of glasses and sunglasses at Visionworks 8020 Park Ln ste 115A Dallas TX 75231.

Very disappointing experience with no regard for guest experience. Had major issue with my prescription since first day and had to get my glasses redone but was still having issues and called scheduled a follow up and got a call to confirm my appointment and when I showed up for my appointment sacrificing my work time they tell me I am over my 90 days grace period by a few days and doctor won't see me unless I pay in full for a new exam and didn’t even bother to talk to me. I explained that I needed a follow and they called to confirm my appointment and no one bother to check until I am there. Associates couldn’t even get me a phone number to talk to a manager or something. Now I am stuck with a prescription that doesn’t work for me and I wasted time and money for nothing. Absolutely horrible way to treat anyone when you are in the health care business and someone well being and daily life is affect by your service.

I arrived, on time, for my 12pm appointment. I was then told that the doctor was busy and I had other people ahead of me. This is totally unacceptable and should never happen. Instead of being inconvenienced, I plan on visiting a different place to get my glasses. I should never have to wait that far past my appointment time. Vision works will no longer get my business and I will make sure to post this disappointment on social media.

If you have insurance or VSP, don't let them tell you about pictures. My $10 copay turned into $49. It left such a bad taste in my mouth. I paid and left, and I had acquired insurance just for vision. Place is awful.

Unprofessional. Don't get orders out and lie to you when you ask about your order. Do not recommend them Norwich NY. The only thing that went well was my eye exam.

I am a 66-year-old woman, and for the first time in my 40 years in this country, I went to this optical nightmare in Woodbridge. My ordeal began on March 17, when I was seen by Dr. Gor **; right at the start of the appointment, he made racist comments regarding our understanding of English because we are **. It was very painful and intimidating, yet I stayed to finish the consultation. When I was told to pick up the glasses—which were of horrible quality—as well as the second pair (which involved using my own Ray-Ban frames, as there was a "buy one, get the second pair free" promotion), I believed that by paying $308, I would truly receive a quality product and the offer advertised on the wall sign. The poor-quality glasses didn't work for me as invisible bifocals; they broke after two weeks, so I had to return for another exam (with a different doctor, of course).

I had a very disappointing experience with Visionworks' customer service. From the moment I walked into the store, no one greeted or acknowledged us. It felt like I had to beg for someone's attention just to get assistance. Instead of making customers feel welcome, the staff seemed uninterested and inattentive. We came 15 mins early, and as soon as we got the front desk attention, he said that we will have to wait for our appointment time, which is understandable. Customer service should make people feel valued and respected, but unfortunately, that was not my experience. I hope Visionworks takes this feedback seriously and works on improving its customer service, communication, and overall customer experience. The only reason why we stay here is because of the Dr. **.

Had an appointment for an eye exam today in which I was pleased with. However, the young lady at the front desk was not very friendly at all, very snappy and smart talking back to customers! It's unfortunate that the office in a small space in which the next customer can hear the transaction going on at the desk but to have this front desk person be a bit rude because a person's debit card didn't work the first time is ridiculous! It cost nothing to have empathy... never know what the next person is going through.. I don't care how much you may think you know your job! HAVE RESPECT FOR THE CUSTOMERS ALL THE TIME! I've been a customer of Visionworks for years and this particular young lady is TERRIBLE!

My wife and I did a bogo on the frames. I came back multiple times asking for a review of the prescription and adjustments. Each time was an excuse and I left giving up on the glasses. They are unusable. Today I had my prescription retested at a real eye Dr... not a virtual remote test. I believe Visionworks are a low quality money driven business that does not have your best interest in mind. I recommend another business than Visionworks. I will never use them again.

I will never use Visionworks again. I paid for top end lens and it took three different eye exams and three sets of different lens. There were continual mixup of orders , RXs, etc. My 100 days of return was almost up when I received my 3rd set. Now I realize why they off the 100 day return!!

First, I need to repeat comments I have made before on the staff that runs the office on Colonial and Hiawassee, Orlando, Florida. Each employee at this office is all that any company needs. Polite, helpful, and knowledgeable. They each do their best to aid all clients.....but the Lab that provides them with service and products is truly making many mistakes. My biggest complaint is that I've already over exceeded my 100 days of service and my glasses are still not accurate. Actually, as I'm submitting this complaint, I still don't have glasses, which I paid in full 3 months ago. I've had to return at least 3 pairs. I do like complaining to the employees at the store, they do all they can to try and correct the problems. Some kind of research needs to be done regarding the labs that are filling the scripts. I will no longer use this company because of the products that are not accurate.

Beware. They rotate the staff and will quote a price and then not put it in writing. Then when you return to work with another rep, you get a surprise on increase pricing. Since that is where I went due to insurance, I was forced. I had just my lenses replaced ($490). I gave them my $500 frame (new, never worn) to have them break it and not able to replace. I had to go to a different location due to brand selection to be given nothing for my inconvenience to have to drive another 45 minutes one way. They won't give an itemize receipt, just one price with codes, even though I requested it. They don't want you to know what you are paying for.

Totally disappointed with service attitude! I pay a lot of money for my glasses and when I come in for adjustment even after a year I do not want to hear: "Just so you know it is always possible when doing adjustment they could break (which I understand) and you will be responsible for repair." Oh no, I bought the glasses there, expensive and within less than two years. So if a tech is a little too aggressive with adjustment and glasses break, I am NOT paying for repair. Service tech did not have a welcoming attitude. I wish I would asked her name. All I know is she started in May. I have been coming to Visionworks for many years, though, I do plan on looking elsewhere.

By far the most unprofessional place I have ever dealt with. Made a appointment. Waited 3 weeks for them to cancel on the day of the appointment. Then wanted me to wait another 3 weeks to get a new appointment. They canceled because I didn't answer my phone why I was at work. Place is a joke. I wouldn't recommend it to my worsted enemy. Don't waste your time because they will.

I have Medicare. On 4/7/2026 I visited the store in Woodbridge NJ. Staff is amazing. Service is awesome. Why bad review? I had to pay 19.00$ for a Screen Retinal Photos. They said insurance doesn't pay after payment. They size me for glasses progressive lens scratch, insurance price was $389.00. No down payment. All upfront. Well I left and when to doctor GeiGer in Perth Amboy NJ on smith st same machine. That's how they get something payment. Well they size me for glasses and getting more price $120 down payment $40.00 so head to Perth amboy NJ on Smith ST.

Updated on 05/20/2026: It’s been over a month and no glasses! They told me 2 weeks and now the delivery date is 6 weeks later than my exam.

This was my first time as a a customer. I got there early like 830am. Appt was at te . The date was 03/26/2026. I was excited to see another eye doctor, after the previous one disrespected me. Well Tousif was very welcoming, he said go ahead and sign in cause I was about to wait. He was very friendly. Gave me tray to pick glasses on the wall before my exam. I picked them then my name was called. I went back for eye exam. I do have to see a eye specialist for cataract. I had my glasses on 4/10/26. I was more happy than you know. I cried to be able to see clearly again. I'm older. My eyes are different. I had only been wearing readers until I found a good doctor. When I put those glasses on everything was clear. Eyes are very important to all of us. So Thank you Tousif for making me feel at home. The staff was wonderfully that day, I know some days are harder than others.

The eye doctor here at Visionworks on Route 22 is very, very nasty. She really doesn’t care about the patients at all.

Very friendly staff. Wait time was minimal. Great value on my glasses and contact lenses.. I would definitely recommend!

I went to Visionworks to get my lens put back in the frame. I was told the screw snapped and I needed new frames. I agreed then they said I needed to put them in the same frame which of course they no longer had. They then said I would need a complete work up including a new eye exam. I left. I went to walmart vision and they told me the screw had indeed only fell out. They put another screw in my frame, put some locktite on the screw, cleaned my glasses and put them in an eyeglass bag and did not charge me a nickel. Guess who has earned my business and who has tried to scam me. Vision Works are not to be trusted.

Booked an appointment on the phone. Only to find out it was cancelled when I showed up for my appointment. Their response was they can book me another appointment. So I completely wasted my time. I will never go here again.

Patty in Deland very rude. My glasses were measured incorrectly and all she was worried about was her cost of losing a $99 frame instead of fixing them. Very nasty, very defensive, very unprofessional manager.

I went to get my little brother's glasses fixed and a lady named Michelle took 30 minutes just to screw back the glasses…and took an additional 10 minutes looking for the insurance information, which was provided to her, but still she kept stopping and asking and saying she couldn’t see it. It took me to point it out on her tablet, it was there. Horrible experience.

Danielle helped me with the purchase of my new glasses, and she was extremely helpful and so far, it was a very easy process. I had my eyes dilated and the doctor was extremely friendly and very clear to understand what I was supposed to do when checking my eyes.

My family and I had an outstanding experience with Omoh during our recent purchase of prescription glasses at the Mall of Georgia. From start to finish, Omoh provided exceptional, professional service and made the entire process smooth and stress‑free. Omoh took the time to understand each of our needs, offered helpful recommendations, and ensured that every detail, from frame selection to lens options, was handled with expertise and care. The level of customer service went above and beyond our expectations, and we truly felt valued throughout the entire visit. We are extremely pleased with our glasses and grateful for the attentive support we received. Highly recommend working with Omoh for anyone needing quality eye care and an excellent customer experience!

The staff at vision works are very friendly incompetent. I feel that your AI experience is exhausting. I was told when I arrived that the gentleman who just left the desk had a ten forty five appointment and was still waiting. My appointment was for twelve fifteen which I arrived fifteen minutes early as requested. I was immediately taken in by a lovely gentleman who did my glaucoma test and a couple of other tests and then sent back to the waiting room. This was approximately 12:20p when I was sent back. I did not see the AI examiner until 2pm. I was left alone in the room to complete the exam.