Visionworks Reviews

I have used Visionworks twice. The first time, two years ago, all was wonderful - A+ technician was wonderful. She helped me select frames, dug through boxes of frames not on the selling floor to find me appropriate priced as well as fitting frames for my face, measured twice for the lenses and was incredibly helpful and patient regardless of how busy it was in the store. I decided to be a repeat customer based on my first experience and I have had nothing but problems. The technician who helped me was distracted because she was supposed to be on a conference call. She didn't help me with frame selection and when I picked the glasses up, no surprise - they weren't right. I had to lean my head at an uncomfortable angle to read, my middle vision was too narrow and out of focus and I had to put my chin on my neck to have clear distance vision.

I went to the store in Robinson Mall in PA. They advertise at my husband’s workplace. They also had his insurance. I have very bad eyes. So I had an eye exam and one doctor told me that I would be legally blind in a few years - not true (I went and got a second opinion). To save money, I only had my lenses replaced in both frames. It still cost us $500 plus to replace my good glasses and my backup glasses. My good glasses broke last week and I put my spare glasses on - the first time in six months (they were never worn since I bought them). In one week, the lenses started to crack. That's when problems started. I asked them to replace them for free - they refused. The manager that night didn’t even look at them. I called customer service and emailed the company. Customer service investigated it and called me in an hour. They asked me to come back to the store so the manager could look at it.

I got two pairs from Visionworks at 11850 Sheri Lane, Miami. I ordered not the cheapest one ($429), one progressive + second progressive prescription sunglasses. The regular one needed three trips to adjust to the nose. After finishing with the first pair, one of the sunglasses' legs broke after three months (separated from the frame) with minimal use, just because of touching it. The metallic hinge is on the leg side. The guy told me there was no way to fix it (his recommendation was to use Crazy Glue to glue it back to the frame). I called the manager, but she told me, "You need to buy insurance to cover the manufacturer problems," and asked me for a $50 minimum to fix it. They were offering 2 $69 frames around the store, but they couldn't fix my three-month-old $200 glasses with a manufacturer problem. They have lost 7 clients in my family and I'm going to post how terrible this company is on every website.

I ordered glasses in Portland, Oregon Visionworks and it took 3 weeks to get them. I wore them home and could not see clearly. I drove back and found out they had the wrong prescription, so they reordered them. Now, it's going on two more weeks. Poor service and untrained employees!

I went to Visionworks 8 months ago. We had just filed bankruptcy and I needed to keep our expenses down. I paid for an exam and and began looking at glasses. I normally wear contacts, but couldn't justify the expense so I just wanted a decent pair of glasses. They pushed on the contacts and wouldn't take no for an answer. I finally got my point across that I would not buy contacts. They did manage to talk me into a second pair of sunglasses since I do a lot of driving and obviously, without contacts, my normal sunglasses were useless. Within a week of having my glasses, the lens fell out and I couldn't get them back in. Five times in the first two month after purchase the lens fell out and I had to go to the store to put them back in.

A senior citizen’s limited income was ripped off with no solution or resolution given. Senior citizens, beware. They lost her Rx and order, and we paid over $800.00 for the glasses. Then she went in and reordered a new pair. This was two years ago. We purchased a warranty.

I went to the Visionworks in Flower Mound, Texas. The lady who was helping me was very rude. She looked at the insurance sheet I filled out and said, "What am I supposed to do with this?" I proceeded to pick out my glasses and asked what it would cost. She quoted me $300, although I picked out basic non-designer frames. She handed me the receipt and asked me to sign it. As I scanned the receipt, I realized that she added non-glare HD lenses; a one-year protection plan; and a lens cleaning kit to my bill - never once asking me if I wanted to purchase these items! I was appalled that they would just charge you for more expensive items without your permission. I asked her about the charges and she laughed and said, "Everyone usually buys these items." I asked for my money back and told her I would choose what I wanted to purchase.

I went to the Visionworks in Brookfield, Wisconsin on 1-26-13 at 3:30PM. Apparently, this Visionworks does not have a system of keeping track of the people who are waiting. I waited for 25 minutes. People that came in after me were seen first. Needless to say, I still do not have my glasses. I tried to contact the manager but no response.

Visionworks North Dale Mabry location - I took my 6-year-old child there. The eye exam lasted less than 5 minutes. The prescription was wrong and the staff did not do the pre-test properly. They did not help to pick up a frame. Also, they did not give me a case for his glasses. I had to pretty much demand to get one (no warranty, only 30 days). My son can't see out of them, so I had to take him to Walmart and start all over again.

We went to Visionworks for 2 frames + lenses. It was more than $400. We thought it was way too expensive. If you want good glasses, go to Costco good glasses for a good price. Visionworks sucks!

I work for Visionworks, and as an employee, I completely agree with all of the complaints on this board. The company is more concerned about the bottom line ($$$) than with the employees actually performing their job. There are standards that we must meet. 52% of our daily sales must have non-glare (anti-reflective coating). 45% of our daily sales must be the result of multiple pairs purchased, and 39% of our daily sales must be of premium (Eagle Vision lenses, transitions, polarized lenses). If we fail to make these goals, we are written up. If we are written up multiple times for the same infraction, we are fired. I understand the complaints about the two pairs of $89 or $99. We are told by our general managers (and corporate) that we are to limit the amount of $69 frames out on the floor. This is so the company can squeeze more money out of the unsuspecting customers. There is a room in the store that holds bins full of $69 frames, yet we are not allowed to display them all because the company won't make their money.

I bought a pair of glasses. They were transitions and was not satisfied. The frames did not fit so I went back within a week and picked out new frames which you have 30 days to do. I got the new ones and within a week, the lens kept popping out. The lenses were cut too small and don't fit. I've worn glasses for 15+ years and this is the first time I've spent more than $100 on a pair. I went in to ask about them fixing the glasses so the lenses actually fit the frames, and they told me I'd have to buy the lenses if I wanted new ones because I already had them replaced by picking new frames.

I ordered glasses and prescription sunglasses from Visionworks Temple, Texas. The glasses were good, but the sunglasses were not a fit. The vision is blurry, causing eye strain and headaches. The frames were not the ones I had chosen. I ignored the fact that the frames were the wrong ones, but I concentrated instead on the blurred vision. I told them I could not see well out of the sunglasses. After checking, she insisted the prescription was right. It's obvious to me these sunglasses were not made according to the doctor's prescription. I still have them but don't wear them. I suggest you avoid Visionworks.

I went there to utilize my Davis Vision Plan. Just a heads up, Davis Vision is a sister company of Visionworks. I read most of the poor posts about the retail chain and they are the truth. I would just like to forewarn those planning to go there. The prices are highly inflated. Every pair of frames that they have come out of shipping barge from China. The frame quality is that of a Dollar Store. Visionworks is an example of everything that is wrong with capitalism that has turned to greedism, that is take the customer for everything they have and more, provide no value for the money. It is all about profit and nothing more. It is an embarrassment that establishment like this can exist and that they prey on the novice shopper. Stay away!

I paid $550 for eyeglasses with scratch protection and another $62 for an insurance policy in case the lenses were injured. Using only the cleaning materials purchased from Visionworks, my lens developed deep scratches making it impossible to see. The lens was replaced but within three months, the same thing happened. I wanted my money back but that did not happen. I cannot be alone in this. There is something flawed in the process of lens preparation. The staff at Visionworks admitted that the coating which produces glare protection is probably at fault.

I dropped my prescription off to get two pairs of glasses made. I was told that the glasses would be ready in one hour. I returned an hour and 15 minutes later. When I tried on my glasses, I noticed that the right eye was blurry; and when I was trying to focus while wearing the glasses, I was getting a tunnel vision view. This was happening on both glasses. I made mention to the technician who told me that this was normal. If it didn't clear up after two weeks, to go back to the optometrist and ask them to review my prescription. While I was there, there was a little girl of about 12 years old who was complaining with the same problem.

Visionworks in Gambrills, MD 21054 - I called based on the one single review here, which gave the business good marks. I'm thinking that might have been a phoney review because my experience today was so bad in so many ways. Yesterday, when I called to make the appointment, I was given a quote of $45 for the eye exam and an additional $39 for the contact lens exam - their special introductory offer. I asked several times for her to repeat this and wrote it down. At the end of today's visit (two hours after I entered the front door!), I was told by the woman who rang up my bill that she has no idea why someone would have said such a thing. They have no special offers going on at all and that the charge for the exam is $54 and the charge for contacts is $59. So instead of the $85 that I was quoted yesterday, I was charged $114 instead. She looked irritated that I even asked about this.

Salespeople do not know merchandise, don't understand store policies, and offer advertised deals that are not really available. I selected two pairs of glasses that fit the $89 special. When I began to finalize the deal, I was told the one pair could not be used (earlier that pair was approved and fit the guidelines). They wanted over $100 more to make the deal. I asked to speak to the manager. I waited a long time and found the manager to be unresponsive, unhelpful and, most importantly, had a slightly veiled, hostile attitude toward customers. She tried to make me feel guilty for wanting the advertised deal. I called the Complaint department, but obviously, they are used to complaints and give no satisfaction at all. They have established a new motto: "The customer is always wrong." I will never enter Visionworks again.

I went in to Visionworks to get glasses for my daughter. I noticed an elderly woman being talked to by two employees. They were browbeating her into paying $300 plus for glasses, but she had the flyer for two for $89 on table. The male employee was the worst. He was talking loudly and rudely to her until they beat her down and she paid. It was so sickening to watch. My kids were appalled. I tried to call the main office to complain, but by reading the other reviews, he'd probably get a raise.

I am currently on my third pair of eyeglasses with Visionworks. The first pair was a lens that was open on the bottom. After going in four times for adjustments because the glasses were painfully heavy, I was told that I should not have gotten that type of lens as my prescription was too heavy for them. So I picked another pair. After going back two times for adjustments also because the glasses were too heavy, the clerk suggested an all-plastic frame that this would be the fix for me. So even though I did not want all plastic, I picked a pair. Once again, I find myself in painful glasses. I went in for an adjustment and the clerk indicated that maybe plastic was not the best choice! Who trains these people? I picked them up while my mom was in the hospital, then she went to rehab. Now, I am past my 30-day return policy so I guess I am stuck with glasses I hate. Never again will I go to a discount eyewear store. Guess it's true, you get what you pay for!

I had my eye exam at Vision Works at Vista Ridge Mall in Lewisville, Texas. I have vision coverage which is a $10.00 co-pay for frames and lenses. After my eye exam, I picked out frames which were totally covered in my insurance plan. The frames were $119 plus I had a $10 off coupon. I was told that I had to pay the full retail price which was over $400 which after the insurance paid their part, my payment would be approximately $275. This is false advertisement and ridiculous. I took my prescription and will go elsewhere. Never again will I believe their advertisement and I'll advise my friends of the falsehood. I believe this is called bait and hook or something like that.

Price advertising is deceptive - I saw the ad for 2 pairs for $99, so I went to Visionworks in Woodbury, MN. They were nice and glasses were as ordered and on time. But instead of the 2 pairs for $99, my bill for two pairs was $604! Granted I ordered a couple extras like scratch-resistant lenses, this discrepancy was ridiculous. It applies only (for example) to $69 frame choices and although I looked for frames for quite a long time, I did not see any $69 frames. So both the frames I ordered were about $40 extra. It added up to $505 more than advertised. Buyer beware! This is no deal at all!

I recently purchased 2 pairs of glasses at the Visionworks Center in Palm Harbor, FL. I picked up my sunglasses almost 2 or 3 days after I placed the order. I was told I would have to wait 2 weeks for my other glasses. After 2 weeks, I went into the store to pick up my glasses. The associate took the glasses out and I realized those were not the frames I picked out. I put the glasses on and they were not mine. I gave them back to the associate and he went in the back. They couldn't find my glasses. The associate went over, got the frames I picked out and said OK, your glasses will be ready in 1 hour. How can my glasses be ready in 1 hour when the other pair was going to take 2 weeks? Thank goodness I have my old pair and am still using those.

My glasses were supposed to be in on 4/9/12. I drove 80 miles to pick them up and glasses were not there. I was told they didn't know why they hadn't come in, but they would check it out and call me the next day. I never received a call. I waited until the 15th and then called them instead of wasting $30 in gas. Again, I was told they were not in. I just got off the phone now on 4/19 and glasses still are not in. I wonder if this company is having money problems. This is terrible service. I will never use them again. If I don't get a call back today, I will do a reverse on my credit card. This buy 1 get 1 free is a hoax too. My glasses are not strong and the cost is $621 (Verilux lenses). I checked with our private optical office and glasses were cheaper there. What's up Visionworks?

VVisionworks had a promotion which said if you bought one pair you could get another pair of equal or lesser value. When I went to purchase two identical pair, they said the second pair would cost $150 + tax more than what one pair would cost. They gave me a lot of convoluted explanations but the bottom line was $150 more for the second pair.

I have attempted to go to this store twice now, always giving the person the benefit of the doubt. Both times I went to this particular location, I had poor customer service from an individual named Sir Davis. He was extremely rude over the telephone and in person. During the telephone conversation, I wanted to transfer my prescription to his store, and he rudely told me I would need it faxed, and he unprofessionally replied "yeah" when I tried to clarify. When I said, "thank you", he replied "hmm" and hung up the phone. His tone was condescending and short. I have had other experiences with workers here that were much different, but this is the second time with this particular individual so I decided to file a complaint.

Poor customer service: I am going to as many websites as I can to warn people about Visionworks. I have been wearing glasses for over fifty years and this is my worst experience in buying glasses ever. In fact, it is the only negative experience I have ever had. I was lied to repeatedly by everyone I came into contact with including and especially the Manager at the Milwaukee, WI location on 27th St. Do yourself a favor – avoid Visionworks like a plague.

My son's glasses are 6-7 months old and have broken. I took them in to the Canton, GA store to have them fixed. I was told they could not be fixed and I had to purchase a new and more expensive pair. My son has been wearing glasses since he was 3. He is now 10 and this is the first pair of glasses that have ever broken. I thought since they were not even a year old, Visionworks should fix or replace them. They people in the store were not nice. I will never buy from these people again.

On September 30th, I visited the Visionworks store at Merrillville, IN. I already had my eyes examined. I ordered two pair of glasses for my four-month vacation stay in Puerto Vallarta, Mexico. I was told that I could pick up one of my clear glasses the next day and the other tinted pair would be ready on Friday, the 14th. I answered them by telling them that I would just wait until Friday to pick up both pairs on Friday, October 7th. I went to pick up my glasses and was given my one pair of clear glasses. I was told that only one pair was ready and the tinted pair would be there by the 14th. I was wrong about which Friday they would be ready and walked out upset and a little annoyed.

I initially spoke with one of their customer service representatives on May 9, 2011, about our experience with their St. Louis Park, MN, store (#624), who in turn spoke with Sarah, the manager of this store. I had already spoken to her many times regarding this issue. We had been waiting for more than a month to receive our eyeglasses and there was still no indication (or even a guess!) as to when they will be ready. Sarah has been polite and professional during this ordeal, to her credit, however, the fact remains that after paying Vision World $468.11 on April 9, 2011, we still have nothing to show for our money.

I was happy with the eyeglasses I purchased from Sears. I had trouble with Vision Works with the coating coming off before six months while I did use products to clean. Exactly 1 year from date of purchase, the glasses from JC Penney broke in half. I paid over $200 for them. It seems like consumers are always being taken advantage of. I will not pay over $200 for glasses because of this. The best eyeglasses place is "For Eyes", they will put lenses in old pair for you and their prices are reasonable compared to other eyeglasses places.

When I needed a new pair of glasses, I went to Visionworks because it was one of the major brands on my insurance. After I got there and had the exam, I looked at frames my insurance covered. Then I went to the sales person and she guided me through the steps of the purchase, but instead of Varilux lens, she told me they had a lens that compared to them, it would not cost the $440.00 like Varilux did. But if I had any problem adjusting, I would have to pay for the Varilux lens, which is again $440.00. So I went with their brand because of the saving. The total was $373.00 with their brand, which would have been $580.00 with the Varilux.

Up until 20 minutes ago I was a loyal customer of the Vision Work store located at 700 South Dale Mabry, Tampa, FL 33609. I had my yearly exam fall of 2009 to get my new prescription for my contacts which I prefer to wear over my glasses. In the spring of 2010, I had to make an appointment to have my eyes checked because I was experiencing "floaters". At this time, I requested that the doctor I had been seeing write my eye glass prescription because I had been wearing them more and would like them to be as clear as my contacts. After a few months (July 2010), when I was able to get eye insurance through my company, I went and had my eye glasses updated. The new lenses were wrong and I couldn't see out of them. I went to the company that had updated my glasses and they check the prescription written by my Vision Works doctor. They said it was the prescription.