Visionworks Reviews

False advertising buy one get one free. I paid $1000 for one pair of glasses. BEEN CUSTOMER FOR MANY YEARS AND WILL NEVER GO BACK AND WILL RECOMMEND NOT TO USE VISIONWORKS UNLESS THEY WANT TO GET RIPPED OFF LIKE I DID. Yes I got the better lenses but not at this price. I could get Lasik surgery be cheaper than what a pair of glasses cost especially if your eyesight changes often.

Was told a price of $55 over the phone, with my insurance. After everything was over and done with, charged $80 because of my insurance company's co-pay. Dr. ** had the people/person skills of a telephone pole. I had to ask him where to look when he was looking into my eyes -- didn't make the vision machine comfortable at all. Put numbing drops into my eyes without letting me know what he was doing. He then opened my eyes with his fingers, pushing too hard on the first one. I told him he was pushing too hard and he said, "No, I'm not." Um...ok?

I went to the Visionworks Miami, FL. Near 137th ave & 120th st., I believe (London Square). I went in to have my frames adjusted. A manager began adjusting them and while doing so broke the frames. I was told to not worry and I figured they would just give me another pair but no, they actually made me pay a percentage of glasses a manager broke. I was beyond disgusted. How could a business do that? How can a manager break my glasses then make me pay for them? Unprofessional, and incompetent employees. I wouldn't shop there again or recommend anybody do so.

The beginning of my experience with Visionworks in Port Richey FL was great. The doctor was wonderful and I actually enjoyed my eye exam. I went to the sales floor and a young charismatic woman helped me pick out two frames and we had a great time picking out unique frames. After spending over 400 dollars on both pairs I was informed the store had my prescription lenses in stock and made my everyday glasses on the spot. Fantastic! They had to wait on the sunglasses frames so I left happy with a pickup date of 8/1. They called me on 7/28 and said my glasses were ready for pickup. I was excited, they were ready early!!! Or so I was told.

I went to visionworks in Brick NJ at 588 Route 70 Suite 9 Brick, NJ 08723 to get my eyes checked and get a new glasses. The doctor ** told me that my prescription changed a little in one eye and the other is the same. I went to pick up my new glasses to find out my eyes were both jumped -50. I complained they schedule me with another doctor and redid the exam. Told me my eye vision changed on both eyes. But after picking up my new glasses it was -50, -75 stronger. They offered me another exam which I refused and have requested a refund for their unprofessional services. They refused to refund the exam fee.

I went Visionworks store # 1031 in Lancaster PA for an eye appointment on June 18 2015. My exam was done by Dr. Tyler ** which lasted no more 15 minutes. I have never ever had an eye exam that only took that amount of time. He became very rude when I told him I was not interested in bifocal lenses. After picking out the frames & paying for them I was told they would be ready in 10 days. When I picked them up I tried them. Asked if they were comfortable. It was not until I started to drive that I noticed a problem that the prescription something seemed really wrong. I return to visionworks. They recommended that I have a re-exam with a different Dr. which I did only to be told by that dr. that the first prescription was way off that I had first received from Dr. ** so they changed it & I had to wait another 10 days to receive the newer prescription.

I went to Visionworks for the first time in March 2015 and started shopping for frames. I am very particular and feel very strongly that my glasses are an important investment for me. I do not have insurance and so I am very careful b/c the total cost is completely out of pocket for me. I made sure to inform all the salespeople of this so they could better help me. I did take my time shopping and choosing and finally in May made a decision. I took advantage of the buy one get one free sale. I bought 1 pair of regular frames and 1 sunglass frame. After discussing the UV Complete option I added it to both of my frames. One of the main reasons I did so is b/c supposedly it promises the highest degree of scratch resistance on lenses that they are capable of. I was looking forward to having lenses that didn't scratch easily and paid an additional $150 for it (the UV Complete does come with other benefits such as no glare or glare-free, etc).

I went to Visionworks in Salem, NH for an eye exam. I wanted a second opinion on the freckle in my eye. The doctor was a Portuguese female doctor. I forget her name (sorry). She acted like I really disrupted her day by having an appointment with her, and did not want to see me. She rushed through the eye exam (I didn't even finish reading one line & she would change to the next one). She wasn't paying attention when I was reading the lines, etc. Basically she said she didn't see the freckle & to come back to dilate my eyes.

I went to the eye Dr. there since it was part of my insurance. The contacts were also a fair price. The glasses however were the biggest ripoff. The saleslady neglected to show me the $69 glasses and said if I bought the "buy one get one free" it would cost me more! The kicker is that they charge per eye! They said it was because sometimes the eyes have different strengths. Ok, but mine were both the same strength. They couldn't answer. So I end up buying a pair that is too small for my glass strength, which means I can't see when I look down and they cost me $300 plus insurance! Fake ads and not very honest or helpful salespeople. They just want to sell.

I have gone to this location for 11 years and continued when it was change from Hour Eyes to Visionworks. On 7/17/15 my son and I visited to purchase glasses as he was going away for college. Upon entering the store I was not once greeted or acknowledge as a customer. Typically, a normal greeting is "Hi, someone will be with you." My son and I browsed until we found the two frames we wanted to purchase and waited patiently for a Sale's Rep. After a Sale's Rep became available, she turned around and asked another rep who is next. The other sales rep looked around and said "that lady is next." I then said "excuse I'm next and I've been here for 15 minutes waiting." In response, she stated that she is a patient and patients have priority over other customers. I was blown away by that remark, and not to make a spectacle of myself I turned around and left. All I can say is wow!!!

We are forced to use vision works b/c of a change in insurance. Glasses selection is sub-par, wait for appointments is long, wait time for glasses is often more than a week.

Went in to Visionworks and tried to purchase glasses with weekly coupon. They did not respect the nature of the coupon and would not give me my corrective lenses prescription until I made a fool of them for their company policy rules. I checked them and they ended up giving me my prescription finally through the doctor. Hope they are the right ones. If not they will be having a lawsuit on their hands.

Went there because of the buy one get one 1/2 off. Well couldn't even do that because they were more. That's how they would make the extra money. I had to use my same frame. I got my glasses and couldn't see my computer at work. Had to tilt my head up. Went back and they said they would fix them. They supposedly did another pair of lenses, had to wait like 4 hours. Put them on and I swear they were the same lenses. I still could not see. I see blurry still. She told me to try using them and see if they work out. And, I work in front of a computer and I have to tilt my head up all day. I am out of $200 something dollars, my insurance paid some. I will never ever go back and anyone please don't go there. YOU WILL NOT SAVE MONEY AND YOU WON'T GET GLASSES THAT YOU CAN SEE OUT OF..

I bought 2 pair of glasses and never was told that I must purchase a warranty. I spent over 400.00 and returned 6 months later with a broken arm on the 1 pair, then was told about the warranty that I must purchase. I then did that for more money, and returned 6 months later with a broken pair on the 2nd pair, and they told me that pair was not under warranty because I never purchased the warranty on the second pair. I give up and will never return to that piece of ** store.

First they got the order backwards - made the reading glasses sunglasses and vice versa. I was understanding and patient. Next they ordered the wrong sunglass lens...I am still waiting two weeks later. Went to pick up my readers and was told I would have to pay for a cleaning lens cloth. Shame on you. Disgraceful treatment and even refused when I asked at least. Since I was waiting an extra two weeks, they could throw me a lens cleaning cloth...they gave both me and my husband a hard time and said no, we would have to purchase the lens cloth. You must be kidding!

I brought a client in to for an appointment to have an eye exam and purchase her glasses. The client had no complaints. Recently I decided to purchase lens with vision before starting graduate school. I am enrolled in an advanced program, I have really hard time to return my lens and thought maybe I needed to get use to the new lens. Upon returning to Visionworks, without an exam or rechecking my measurements, the staff had already concluded that it was not their fault, I have waited too long and for sure I need to return to my eye doctor. Later, I learn other co-workers have had this same issues with this store.

Went in to make an appointment for my daughter for an eye exam. They had a cancellation and took her right in. The Dr was great. Went back out to pay for exam and the snarky lady would not allow me to pay for the exam until we picked out frames. I explained that I had not planned on her getting in so fast and I had people waiting for me in the mall. I needed to have at least an hr for my picky 11 year old to decide on frames. She refused to let me pay or get my prescription. So we said we would be back a little later. My daughter told me she didn't want to return because the lady was yelling at her in her pre exam room while I was filling out the paperwork. I will not be returning and it's unfortunate because we really liked the Dr.

I went to your Castleton store and told them that I had not been satisfied with my previous optometrist. They did the exam and briefly mentioned that I had cataracts. The glasses they got me didn't help with my vision due to the cataracts. The surgeon for my cataracts said they shouldn't have ordered my glasses until after the surgery. I told your associate about it and all they said was that most people don't get it done. I'm furious that they felt that they knew how I think. I spent way too much for what I received. I need someone to call me and work this out.

The first time I went to get my eye exam done the doctor and the licensed optician was very nice. I order my glasses. Week later the optician called me to let me know that my glasses are in, so I went to pick up my glasses I tried it on. I realized when I look closely it was blurry but from a distance it was very clear, so I told the optician and he said he'll go talk to the doctor and then he come back to basically with the solution to let me know I have to pay an extra hundred dollars. Now my insurance pay a $170 just for the frame alone not to mention the lenses and I had to pay an extra hundred $132 out of pocket. I told the optician I'm not paying extra hundred dollars. But because it was Labor Day weekend I was going out of town with my family so I took the glasses and left. There's a 30 days refund policy.

I recently purchased 2 sets of glasses. The sunglasses were never correct. My very close vision was not correct. I could barely see my watch on my wrist. When I took the sunglasses back to the same store a few weeks later, I was told by an optometrist there that the "These are not the correct pair for my progressive lenses and that some of the ladies who worked there did not always know what they were doing". He said I could simply exchange the sunglasses for a new pair that worked for me. When I returned to the same store later, the same man was there. I picked out a pair of frames for sunglasses. He had me sit with the manager who went through the computer data and told me, "That will be $310."

On my way to Len Craft and saw world works new opening for business. I usually check out customers reviews but being new I thought what could go wrong. I purchased glasses for 700.00 and the Lens always have a smug films, took them back. The clerk clean, two weeks later the lens fell out took the glasses back. The representative told me if I have anymore just bring back and they would refund my funds. 7 weeks later smug film got worse and lens fell out. Took back ask for my money. Another manager gave me free cleaning napkins and told me to try that. I told her I am not the first person that is having this issues. I call the BBB and true enough many customers is have the same issues. My glasses is only 2 months and wear them constantly to see. I want to know how do I get my money refund.

I went to Visionworks to get an eye exam. The doctor made a mistake on the prescription. As a result, I got one pair of glasses does not work on me. The doctor told me that everyone could make a mistake and she is not responsible for this. I have to pay for this pair of glasses. The Visionworks told me that the doctor was independent, they could not do anything. What a joke!!

I spent more money there than I ever have, yet I ended up receiving the cheapest, most poorly made glasses that I've ever seen which broke within a month. I went to get a replacement pair, since I remember saying yes to the insurance and even remember it saying it on my receipt, but Visionworks tells me that my record says that I don't have the insurance. I am positive that I paid for it, so is this human error, computer error, or a lie to get out of having to replace my glasses? Then they say that it wouldn't have mattered anyway because the insurance doesn't cover hinge breaks. What? It doesn't matter their excuse; they will find any lie to tell you just to get out of honoring what they promised. Don't chance doing business here, not when there are better places nearby. Please spread the word to help prevent others from being swindled!

I purchased my glasses; every day wear, sun and computer glasses from the Waldorf, MD, ST Charles Towne Center Visionworks. My everyday wear eye glass frame broke after five months that I purchased and paid for insurance on. I took my glasses to the Waldorf store. The receptionist looked in the computer and found a frame at one of there stores in Minneapolis. I was told they will FedEx the frames to the Maryland store and it would take 3 to 4 days.

I went in to purchase glasses & I was there literally for 35 min before someone finally opened their mouth to acknowledge me. Sad thing is that they weren't even busy. No actually they were busy, running their mouths, gossiping, & preparing to run next door to T-mobile to get their phone charged! The lady who finally says something to me didn't even make direct eye contact! Her exact words were, "You're with the lady in the back?" I'm like, "Huh!!! No, I'm by myself & I've been waiting for someone to offer me some customer service like you have to last 4 customers who's walked through your doors!" I was literally walked past 9 times by the same 3 employees with a simple, "Are you finding everything okay, need any help, how are you today, etc." If it weren't for the deal they were offering I would have tossed the frames in my hand to the floor & walked out... Tooooo irritated for words!!!

I went there for the first time due to my personal eye dr having a limited selection of frames. My sunglasses came in somehow a mix of black & brown, and my lenses that I paid for to be thinned, scratched my face to the point where I'm wearing concealer all around my eye. I called when I realized the tint was wrong the afternoon that I picked them up, to be argued with by the general manager that there is no way they were wrong. When I brought them in he compared them to the 2 samples and they weren't either color and he didn't know what to do besides order me new lenses. Ten days later they come in, completely brown and still extremely thick. I have never been so frustrated with the customer service somewhere in my life, I won't ever go back!

I purchased glasses in December. Got up yesterday to put glasses on & handle broke off. I went to the store where I purchased them. I was told I would have to buy new frames. The lady said, “We can give you 20 percent off.” I told her I did not abuse the glasses. & that I hadn't had them that long. She, “Well you didn't buy the warranty.” I told her “I wasn't offered the warranty.” She got the manager & he said, “We don't even carry these frames but we can order some more & put your lenses in them. You can pay 69.99 for them. It will take 2 weeks to get them.” I told him that wasn't fair. I told him that the guy that sold them to me that those don't break. When I told him I had seen glasses like that break he said, “No they don't because they have knee action.”

Somehow I ended up at visionworks around 6 months ago. I had a pair of glasses I wear at night but I misplaced them and just went in to get new contacts. When they told me to take my old pair out and throw them away I went through the routine and was then told by the doctor that one eye was red and he would NOT allow me to get a pair of trial contacts. Of course I argued with him and the staff and they were all rude.

Our appointment was at 3:30 and it took an hour to see the doctor. I didn't finally leave there until 5pm. The doctor was fine although he did seemed rushed at the waiting room was packed. I had no insurance and paid cash for this visit. I will not return in the future as I do not like spending my day in a waiting room. I was obviously triple booked. When I went to the frames section, my mother was looking at frames for herself. She has insurance. When my mom asked how much would insurance cover, the salesman went into her insurance coverage and pre-authorized purchasing the frames there. She went next door to another optical and found a pair she liked better but couldn't purchase them as she was now locked out and only authorized at Visionworks so she went back there & then told her she had to wait till Monday to fix the problem as Davis Vision was closed on Saturday. NEVER WILL WE RETURN.

I went to Visionworks 5 times, with myself and 4 family members. The experience was quite bad every time. One store was disorganized and slow. Someone was always at the front desk waiting for glasses or lenses that had been lost. They forgot to call us when our order was ready. They couldn't answer simple questions about different glasses options or insurance benefits. Some of the associates were nice, but none were efficient or very competent. One doctor was quite good; another couldn't answer simple direct questions and rushed us out the door while we still had issues to settle.

I am in the NYS plan for eyeglass coverage and went to participating provider Visionworks and received "covered" glasses that contained "covered" lenses that are of such poor quality that they are constantly and consistently cloudy, dirty, and not clear to see through, no matter how often, or how much I clean them per eyeglass cleaning instructions. I own 9 pairs of glasses with $53 Wal-Mart replacement lenses and do not have this problem.

On April 1 2015 I went to Store 95 in Phoenix to buy new frames with new RX. When I picked them up I could not see very well or read. Took the glasses back to Dr. to be checked. They are not right. Took new Rx. to have remade on April 23. When I picked them up they were still not right. Went back to Dr. They had put the old Rx. back in the glasses. Took the glasses back to store right away on May 8 2015. I was told that someone would lose their job. I feel I should receive some kind of compensation after spending $386.60 and still do not have my glasses. I am 74 and would like to read again.

I desperately need to pick up my contacts, yet they close at 7:00! No one gets out of work at 7:00! I mean, come on!

Office manager was rude to me and rolled her eyes at me when I asked her to give me a moment as I was on a call. Amount of charges was not disclosed to me. Examination was rushed and didn't feel thorough. Called back to question charges and I was speaking was cut off. Was told Dr would return my call and did not receive one. Asked for a refund and was denied. Went into office to speak with owner and office Mgr said she could take a message. When I insisted on speaking with owner office Mgr called security.

I ordered identical frames on a buy-one-get-one-free promotion for my father, who had his original Vision Works glasses lost during a stay in the hospital. I went into the Vision Works store on April 19th or 20th. To make it easy on myself, I ordered 2 of the same frames. The store only had 1 pair in stock but I was told the second pair would be in by the end of the week. I paid the bill at that time. The first pair was ready by the next day and I was told they would call us when the free pair was ready. We waited and waited and never, ever received any call from Vision Works over a 3 week period. I did call about once a week to see what the hold-up was and each time I was told the frames were still on order and that the store was at the mercy of the manufacturer.

My husband and I bought our eyeglasses from Visionworks in New Port Richey Florida a couple of months ago. We were referred to by friends. My husband has no problems with his glasses, however, I am in Cape May, NJ and my screw has come out of my glasses 4 times already. There is no Visionworks near me. I have always gone to Wal-Mart for my glasses and will go back there again. Very discouraging. I will not be returning to Visionworks.

I ordered a pair of prescription sunglasses that I specifically asked if the curved style frame would prevent them from making the lenses transition styled versus regular polarized lenses......they said “sure no problem”.... A day before my order was set to be ready I get a phone call stating they couldn't make the lenses because of the very issue that I asked about. Now here is the kicker- I had to wait another 2 weeks because of this lack of product knowledge on their part.

Management very unprofessional. Patients files out in the open in the sales floor where other patients could see them. Talking about patients to other patients.

I have been a customer of Visionworks for years and bought with 50 percent down. This time I went in and they demanded payment in full which I paid. I was told the glasses would be in within 7 to 10 days and the contract showed 11 days. After more than the allotted time I contacted them and was told they were waiting for the vendor so they can fill the order. I believe they are floating on my money and stalling for time. They could of easily called me to tell me they had a problem and we could of worked it out. This is NOT the way to do business. I have canceled my order and they have my money. I'm worried they may be going out of business and I'll never see my money. I am a senior and can't afford to lose this money.

I have had cataract surgery on both eyes. That allows me to get a pair of glasses and bill them to Medicare. I am a retired military veteran. I have TriCare For Life as my secondary or supplemental insurance. Whatever Medicare will pay 80% of TriCare will pay the remaining 20%. All that needs to be done is Medicare needs to be billed and the bill is automatically sent to TriCare and paid. Nothing more has to happen. Visionworks is telling me that they do not work with supplemental insurance and I have to pay the co-pay and get reimbursed. I have been retired from the Air Force for 16 years. This is the first time I have run into a situation like this.

They twice 2 or 3 times the cost and then they say buy one get one free. Liars.

I purchased a pair of eye glasses from Vision Works with at least 3-4 upgrades. I have been in and out of the store complaining for different reasons. The lens fell out 4-5 times before they gave me new frames. There was a glare on my glasses so I took them back in so I could upgrade to smudge/glare proof, scratch resistance lens. The lens I upgraded to are not glare or smudge proof. In fact they smudge up while I'm wearing them. They are extremely hard to clean, and need to be cleaned throughout the day constantly. Whenever I do or did have go into the facility and someone cleaned them for me, it took them a long time to clean them as well.

I've been seeing the doctor here for at least 20 years previously the Eye Dr. Since Visionworks took over the customer service is terrible - Woodbridge NJ office. Ordered contacts that took 3 WEEKS to come in. Never did I Ever wait so long. You approach front desk and they ignore you or appear bothered to help you. Showed up as a walk in as my last right contact ripped... They refused to see me. I am now 3 days walking around with distorted vision!!!! And had to miss work!! Doctor would not come out of office to even speak with me as it was a doctor that I don't typically see - this was a covering dr. This unfortunately happened on a late Saturday so stuck waiting till Monday. Over 20 years I have NEVER been turned away!! Have walked in MANY TIMES SAME SITUATION. I will be switching eye doctors after today's visit. UNACCEPTABLE.

My husband and I went in to their store today to get him a pair of glasses. We waited an hour and never once got greeted, or told that it would be a moment before we were helped. A man walked in 30 minutes after us and an employee proceed to help him before us. I'm pissed.

I bought my glasses and picked up my new pair on March 14. I noticed that there was a small crack in the lens. I took them back to the store and after the Rep dropped them on the floor twice, she said that they would reorder my lenses. 10 days later, I was told they were ready. When I got there to pick them up, after waiting 30 minutes, I was told that the lenses they ordered had more cracks in them. Faulty lenses. More like faulty staff. When I picked them up on April 18th, a month after I purchased them, they were finally ready. When I asked for a manager I was told that they are not available. I asked for compensation or partial refund and she said no. I made sure to explain my story loudly enough for the crowded room to hear. This place is a rip off and I will never go back.

Frames broke, ordered new ones four weeks ago, still no glasses. Last week, told me the frames are back ordered. Still, no glasses. This company should have told me up front about the problem, thus giving me an opportunity to explore other options. They have totally failed to provide this service to me, for certain, I recommend any other company. They still have the money for the frames, and I have no glasses.

DON'T GO HERE!!! POOR CUSTOMER SERVICE AND INCOMPETENT LENS-MAKING! Had to return several times to get my glasses. 1st time, prescription not filled correctly (eye center was off). 2nd time, they didn't return my original lenses (as requested) for the frames I brought in to get transition lenses. 3rd time (I bought 2 pair of glasses), the 2nd pair give headaches and Visionworks refused to even look at them. I will NEVER go to a Visionworks eye center again.

DO NOT go to Visionworks!!! They do not back up the products they sell!!! Three employees including the MOD confirmed the anti-glare coating had peeled off but refused to replaced the defective product. I work from home, my eyeglass case and the microfiber cloth is within arm's reach. I do not use any cleaner or chemicals to clean my eyeglass.

I don't like the customer service especially at the one on Cottman Avenue. I asked for an early appointment and they said no without even checking the schedule. I will never go to this ghetto place again.

We have been going to visionworks since it was eyemasters. We've always been happy with their work. However when I this time there was a sign that stated buy one pair get the second pair free so I got my eyes examined and went out and talk to the girl. Picked out two pair of glasses and one regular glass glasses. When she figured out the deal, we came to 1400 dollars and something and then she deducted 669 for the second. Leaving me a total of seven hundred and fifty nine dollars for one pair of glasses. I have never paid that much for any glasses that I bought from eyemasters and I was very disappointed so I cancelled my order and I will not ever go back there again. Also after my wife called and talked with the lady and told her about the prices, the lady then told her that she could give us 40 percent off. I thought that'd be pretty odd. After all that, she was willing to give me 40% off than ever before so I'm done with visionworks.

I have been wearing glasses for over 15 years and have previously only had one small problem that was fixed within a reasonable time frame. Now to my experience with Visionworks. I purchased eyeglasses for a total amount of $818.58. These were supposed to be very good quality glasses. I wish I could find out if they were good because since the purchase date on 11/25/2014 I have not had the correct lenses. The first problem was the height issue. Things were blurry because on the left lens the reading portion was made too small. This problem was fixed.

Purchased a 500-dollar pair one year ago. Recently the lenses started to look as though there were tiny webs in each lens. Took them back to the store, but was told I would have to pay another 200 dollars if I wanted to replace the lenses. What a RIPOFF.

I went to Visionworks to get an eye exam. I had a coupon for "buy one, get one free", but I was told because I'm using insurance, I was unable to get that offer. What I was offered was get 1/2 off my second frame, but that's not what the advertisement.

Got my glasses 2 1/2 months ago. Lens already fell out. Couldn't find lens. Was told that total cost for new lens is coming out of my pocket. Not interested in helping out in any way. Just wanted to get me in there and get more of my money. Will suggest union shop for better eyewear services for employees. These people are the worst.

I purchased a pair of glasses several months ago, paid almost 400.00 for them to be the way that I wanted them and scratch resistant was a must and not even a year later my lenses are scratched and chipped.. For the price I paid there shouldn't be any scratches at all.. I only use approved lens wipes to clean them..

Visionworks should change their name to "Bait And Switch." The employee who attempted to help me was very pleasant. Unfortunately, she couldn't make any decisions. She would go to the office manager, who couldn't make a decision, and passed her off to the optometrist (**). The optometrist (**), who was in his office 30 feet away, spent several minutes on the phone with ** discussing my concerns. My concerns are these: I brought two of my children in for eye exams, using a promotional offer for $20/person. The optometrist (**) suggested that my son not wear his contacts for a short period and return so he could re-examine his eyes to determine the right prescription.

Just wanted to say I had a wonderful experience at the Visionworks in Homestead Pa. They were experienced and pleasant. ** assisted me...he was very knowledgeable. I picked my glasses up 4 business days later and again was treated with the utmost kindness. The facility was very clean and salesman was wearing a suit...very professional. I would definitely recommend to my friends.

I took my son into VISIONWORKS for an eye exam at which time they informed me that he needed glasses. So he picked out glasses, etc. He had not previously had to wear glass and the optometrist said he would have to adjust. After several days of attempting to adjust, we went back to the store... "Oh were sorry, we put the wrong lens in...." So they replaced the lens. My son went off to college and keep complaining about the glasses. When he was able to return to Buffalo, I took him to a REAL eye ophthalmologist who explained to me that my son did not need glasses and that’s why he was having a hard time trying to adjust.

I made an appointment after 2 hours of waiting. I was told by the black long haired receptionists at the Knoxville TN Center mall location I wasn't covered. So I called my insurance. She lied. She could have called the same number I did to find out that I was covered... She was rude, placed people in front of me and didn't know a thing about filing insurance. This is not my first bad experience with them but it will be my last!!! Worst place I have ever dealt with when it comes to vision... Run. Do not waste your time, money or energy.

We went to Visionworks and got an eye exam. The Saleswomen was trying really hard to get us to buy two glasses and sunglasses that we clearly could not afford. We left and went to another place which was more reasonable and asked for my exam to be faxed over, which I paid for. We sat there waiting a long while for them to fax it over but they never did and the store closed without even trying to fax over my eye exam results. The Visionworks that we went to was in East Setauket, NY 11733.

I purchased a new pair of glasses at Visionworks in Eden Prairie, Mn. As the 12 month warranty elapsed I noticed that the lenses were becoming a little fuzzy to look through. Now it's been just over 18 months and the lenses are so fuzzy that they are unusable. The first person I talked to at the store said it was because I rinsed them with water which breaks down the coating. I complained to their corporate customer service about the coating being biodegradable and was eventually routed to the store manager. She briefly looked at the lenses and said that the coating was fine but that the lenses are all scratched up. She said they couldn't be fixed and offered a 25% discount on new lenses. With that discount the price was the same as other nearby stores every day un-discounted price.

Have been here 2hrs & still have not been seen. We are new to the area & will never ever come here again. I even called to ask if I needed an appt. The lady on the phone said they were slow & to just come on in. Also no one was friendly. Very disappointing.

I went to my appt. at VisionWorks for contact lenses and my insurance was accepted here. I was given a trial pair to wear for a week to make sure things worked out okay. I was then told during my visit that I had to order my contacts or I would lose my benefit for contacts, so I ordered them. Not even a week later, I went back in because the contacts were not working. Turns out I had the wrong Rx in one eye and they had to adjust it. I wanted to change my contact order, because I had the wrong Rx. They said I couldn't change the order, nor return the contacts for the correct Rx. I then went to Wal-mart Vision Center to get the correct contact lenses. I will never return to VisionWorks.

I have broken glasses that are only about a year and a half old. They are so cheap. Anyways, I went in to see if they can possible adjust them because they are my only pair. The guy said No, because it has been over a year, Whatever, he then suggested I can buy the same frame and he can switch them out and they would take 25% off. He then called another store to see if they had an extra kind of frame, they did. I asked him, "how much where the frames?" He said, "I forgot to ask." Yeah right. So I ended having to call to get help from the other store, INSIDE OF THE STORE. And NO one bothered to HELP ME (there were at least 2 girls behind counter). And the same man who called the store in the first place heard me on the phone trying to get a price and he didn't even bother to call himself.

I had my eye exam last night 2-13-15, was told I was getting HD lenses and that the buy one get one was a better deal then my insurance. I ordered the glasses then today I read the reviews realized I had been taken so I canceled the order today. I will need to go in Monday to turn in my "free" cleaning kit that I was charged for! Buyer Beware, in this case you aren't pay for what you get except a cheaper version that isn't what it is supposed to be.

Had my eye exam and ordered my glasses on Feb. 1st, no glasses to this day. Called and they can't locate them. Paid close to 800.00 for them which I think is outrageous. Worst store and customer service ever. Vision Works store 52.

They accepted my insurance, the doctor was great and the lady I spoke with on the first day was great. However when I ordered my contacts the right eye ones came in on time...it's been two weeks since I ordered and the left eye contacts which are regular not toric lenses are STILL not in. I've had a two week disposable lens sample in my eye for over a month. I called - gave me no info but to call in the next day. If it takes more than 7 days, be upfront. Plus they won't give me my script until the second set comes in which is complete ** and I can't even order more online.

I ordered my glasses on the 6th of Feb, 1st pair was on time & ready, second pair was going to be Tuesday. They told me they would be ready on the 10th. I put that in my phone so I didn't forget to check on them. It's now Thursday & went in & they're not there so obviously not ready. The girl at their customer counter said I was wrong & she had told me in 5-10 days. What a little **. She kept changing her story saying the lenses weren't there, I told her they were put aside. She came back & said, "You're right," but she remembers telling me they would be 5-10 days. Call me anything but a liar. Needless to say I will never use these people again. In the past I had used them for about 10 years. It only takes one little ** to spoil the barrel.

Last Thursday I went to Visionworks in Merrillville, IN 46410 and had the script for my new glasses from my eye surgeon. I had cataract surgery on Dec. 31, 2014 and had laser on the same eye 2 weeks later and 2 weeks after that I got my eyes tested and went to your place of business. They ordered my glasses at a price of $779.93... today Feb. 12 and they don't fit. They did not read the script properly and they needed a slur put in them at the cost of another $130 and a 21 day wait. I have been without glasses that fit since Dec. 31 and had a week wait for the wrong ones and now another 21 day wait. This is not good business.

With insurance I spent over $400 at Visionworks at Cottonwood. I purchased transitional lenses that work well in the winter, but do nothing in the summer when you really need it. Either the prescription was off or they didn't make the lenses correctly, but they were off. I have had many pairs of glasses over the 40 years I have been wearing them and have never broken a pair. This pair however fell apart just as the warranty ran out. They made it clear I would need to purchase another pair.... I made it clear it will never be from them.

I went to the Visionworks in Chicago Ridge Mall on 9-30-2014. I had gotten an eye exam at my VA hospital like I do every year so I already had the prescription. I had gone there 2 years before and had gotten 2 pairs of glasses for a little under $400 and they seemed fine to me. I wanted to get 2 pairs again, progressive lenses, sunglasses and regular glasses just like 2 years prior. So I spent what seemed like an eternity looking at frames before I decided on my choices. And then it comes time to talk to the sales girl S****r. This is why I hate shopping for glasses, these people are like car salesmen and I'm sure they work on commission.

They lied and told me my current contact lenses have been discontinued and recommended another brand which irritates my eyes so bad I can't even wear them. Called Alcon who confirmed they have not discontinued my current lenses and have no plans to. The lenses Vision Works sold were more expensive but at least they will give me my money back for the two unopened boxes. Now I have to see if they will give me my contact lens prescription so I can order the right lenses myself!

I purchased glasses at this location on November 24, 2014. I was attracted to the deal that was being advertised, BOGO. (Buy one, get one free). I decided on GUESS frames. I was then given the sales pitch of adding various coatings to my glasses. For my regular lenses, I chose to get glare protection because I am often working on the computer. For my sunglasses, I added polarization to help block out sunlight while driving.

On January 9, 2015 I completed an eye examination at Vision Works. I also purchased a pair of glasses. I was told that they would be ready 7-10 days, which would have been between 1/16 -1/19/15. I paid for the glasses with my credit card. I was told that it would be 10 days. On the 11th day 1/20/15 I called back since I had not received a call. It was at that time I spoke to Don who identified as the store manager. He also stated that he sent a message to have the lab to respond to his inquiry. This manager stated he would call me back with follow up.

First time eye exam at Visionworks with insurance end up getting prescription. Chose frames with a lot of bells and whistles on lens. Total price $973, $408 out of my pocket that included exam they charged me. I don't think that was right. Should have been $10 copay. The issue I have is I was never told 50% another pair of glasses - saw the commercial on TV.

I had to go back for adjustments 4 times. The false advertised buy one get one free. They over and aggressively sell expensive frames and fail to show concern to customer complaints. They talk over and loud talked me and never listen to my attempts to correct their errors.

The anti-reflection coating is flawed/and are of very poor quality, wherein even with special, and responsible care, they are prone to bad scratches. Customer Service tries to justify it by stating you must use their special wet cloths and spray and nothing else or it will continue to happen. I did so, yet they still scratched. I paid a lot for these glasses, even with insurance my portion was costly. I get all the bells and whistle and ask for the highest quality they can offer-- yet I got the worst quality of eyeglass lenses I have ever received in 59 years of wearing glasses!

Dr. was very impatient and had me in tears. I am sorry I didn't walk out. I would NEVER tell anyone to use Visionworks. When asked the front desks girls who I could complain to, she said she would take care of it .I know that was a lie but I had no choice.

I chose frames and ordered eyeglasses at the Carolina Place Mall Visionworks in Pineville, NC. The frames seem very expensive at Visionworks, and I should have shopped around more. Even with the "buy one, get one" offer, the total was over $600. I ordered one pair of regular glasses and one pair of sunglasses. Several days later, I received a phone call that my eyeglasses were ready, and I went to the store to pick them up. The prescription in the regular glasses seemed correct, but I could not see well out of the sunglasses, and I immediately expressed that to the employee. She acted like there was something wrong with me and not the sunglasses. She took some time examining the sunglasses and then used equipment to look at them. She finally took them to a back room and then returned saying the prescription was not correct and they would re-make the sunglasses with the correct prescription.

My husband and I went in and both ordered two pairs of glasses, we spent well over 1000$ in there. After five days I called to check on the status of our glasses and the women I spoke with was rude, and told me "They will get there when they get there so please don't bother calling back, you'll be called by us when ready." Never again will we use Visionworks. The girl Le annals was awesome but left out the fact that it takes ten days to get our glasses in, till after we paid.

Got 4 pairs of glasses. The reader was off in the left eye. Salespeople are helpful when you are buying lenses. But when you go back and try to get them to correct the lens, they were very rude. I was actually told to just tilt my head when I read!!!! It looks like I will have to go to small claims court.

Purchased Glasses 9/25/14. Paid for transitions and High Definition, picked out dark plastic frame. Now the end of December I notice pieces of black plastic peeling off arms of frame! Return to store, was told I did not purchase warranty. Called main office who called store where I was told I could purchase same frame for half price! This is the throw-away generation, no quality. No satisfaction!!

So I'm going to the one person who actually takes time out of their day to say something positive on here, rather than go on and on like everyone else. First of all, coming from a background similar to the optical field, I can relate to the employees at visionworks. Live in PA and the two store that I have been to, have treated me very well and I actually enjoyed being there. I first went there because I didn't want to spend hundreds upon hundreds that the other places were charging. I loved it there and want to set some things straight for all of the negative nancys out there.

The very first time I had gone to my local Visionworks (Tinley Park, IL) I had good service. Not the best but the doctor seem to know what he was doing. I didn't get the service I liked with those that helped me do my glasses. I was told I would get a survey...never got it. And they never called me to let me know my glasses were ready. Even with that not so good service I had gone back the second year. Only because the doctor was good, the service once again was so-so. And again I never received a call that they were ready. But this time there was something wrong with the distance after I got them. The service person told me I would have to get used to them. Hmmm?

Went to Visionworks for their two pair for $69.95 special and got two pair but till you get the extras added on the two pair - cost me over $250.00. My lens on one pair had something on them that I could not get off with the lens cleaner that they gave me when in got my glasses. I put that pair of glasses away and got the second pair out and after awhile they got even worse then the first pair. They have a haze on the lens that cannot be removed. Went to the Visionworks where I get the glasses and after talking to an assistant manager to no avail I ask to talk to someone else and a girl from their lab came out and looked at them and said nothing they could do for them, I would need new lens. Not happy about that.

4 times we have been told when the glasses are ready and 4 times we have been told they are not. This has been going on since Nov 25, 2014. First date was the 3rd of Dec, then the 4th, then the 8th, then the 9th and still nothing. They keep coming up with excuses.

Well over a year ago, I purchased glasses at Visionworks. Rivergate Mall store in Nashville, TN. The staff advised me to upgrade to Polycarbonate lenses. The final bill was around $150. I tried for several months on and off, to wear the glasses, but there was a color band, like seeing light beams through a prism. I tried in vain to get them corrected, and finally gave up, and put the $150 loss down to a bad experience. After several months passed, I decided 5 weeks ago to show the Prism/Color/Spectrum effect to an associate in a Visionworks store in Indian Lake Hendersonville,TN. After a few minutes, he saw the abnormal effect, and after a consultation with his manager, they decided to replace the lens with simpler lenses at no cost to me. After 5-6 visits to this store over the past 5 weeks, there is no sight of the glasses/new lenses. It's the same story every time - "Not in yet" 5-6 weeks of the same feeble excuse. The last time I dropped in 4-5 days ago. I politely asked for my unusable glasses back, and told the associate to cancel the glasses/lenses as I could go to Walmart and get them in less than a week. OK was the reply!!!

Ordered eyeglasses from Visionworks, 87 N Dixson Ave, Kansas City, MO 64153 on 11/25/2014. I was told they would be ready on Dec 1 or 2. This is Dec 9 and still have not received glasses. They were paid $240.79. Phone 816-505-1346. What should I do? I have receipt.

Please don’t go here! One sales lady told me to wear my glasses cracked because she couldn’t get them straighten… Mind you this is a new pair of glasses... Ok took them home... 2 days later took them back... The manager told me he would straight them out which he did. I complained about them being blurry... He said straighten them out should do the trick… 3 days later still blurry… Went back into Visionworks and the lady who sold me them said she would look at them for me… Well... She said my script was wrong... They forgot to put in my astigmatism!!! Ok so she would have them fixed and give it 10 days!!! Ok… I guess. Offered nothing but sorry.

Back in January I purchased two pairs of Rx glasses from Visionworks Bowie. About 3 to 4 months later, I started noticing tiny specks on both lenses of one of the eyeglasses, like some sort of film lifting off. Since they were small and it didn't bother me too much I ignored it. But as time went by the specks grew to the point that it was bothersome so I called the store. At first they immediately brought up "warranty" which I didn't buy but they admitted it's a material defect and gladly replaced the lenses at no cost.

I go into a Visionworks Whitemarsh Maryland to repair a lost pair of glasses. Choose a frame over 15 min unassisted. Stand in front of the saleswoman for 5 min while she does various busywork. Finally she asks what I want. I hand her the frame and say "I want to purchase glasses." She tells me, "that's not how it works, you can't just purchase glasses, you need a prescription." This goes on. I have to talk myself into being assisted. They have my script on file. I complained but they are unapologetic. I, the customer, should be serving them.

When I purchased my glasses at Vision Works which were designer frames I noticed the lenses appeared to be not cut right. I informed them that the lenses didn't look right. The optometrist said they were fine. Two months later one of my lenses fell out and they refuse to repair it and wanted me to buy a new lens which is freaking horrible.

2nd time - had defect w/ lenses, this time 13 mos so was offered discount but not replacement - $600 plus One yr for $600, not a bargain. Manager said defect usually shows up within a week so they are aware of issue.

The associate was as nice as pie as I was looking at frames -- helping me, making suggestions, etc. When we sat down, it was major high pressure to purchase their 'digital' bifocals and when I said it was out of my budget, she got really ticked off, snatched her papers from the table and said 'ok, then' and stalked off. I figure she knew she lost her commission and was mad. I've never had any service person treat me so rudely. The prices there are no better than Walmart or Sams or Costco. I'll certainly never go back and I'll be sure to tell everyone I know exactly how they operate.

Bought a pair of glasses from Visionworks in San Marcos. The fit was horrible. Went into the VW in New Braunfels and had them replaced with a pair of glasses that sucked. They have no options in frames. Every single style look the same. I opted for a pair and have been significantly unhappy since. Went in today because I found out I had insurance with my job and less than 3 sentences into me explaining what I needed to do, the "customer service" person asked me what she could do to put me in a better mood???? I had a lot on my mind so I did not comment right away but when we sat down, she proceeded to tell me how rude I was being to her, that she had experience with customer service and she did not like my attitude. I had more customer service experience than she could ever even dream of.

About Six months ago, I had an eye exam and purchased titanium-framed glasses. I bought a second pair for cheaper from another online retailer. Then, about two months ago, I started to notice these teeny tiny cracks around the edges of my lenses, right where the frames are. I know they were not there when I got them because I can see a small glitter in the corner of my eye where I did not before. I was told it was too late to return them and get even a partial refund because I did not buy a warranty. I have bought two or three pairs of titanium frames from different places before, and never had this happen because they were fairly durable. I don't know why the glasses cracked, I did not drop them and I can only guess it was either because the glass itself was cheap or the guy who cut the lenses fit them too tight in the frames. My cheaper pair from another company I have no problem with. The titanium frame prescription was good, so I can't complain about that.

Went to get an eye exam and ended up being here 5 hours. We sat and watched them stand around, talking and laughing while all the customers waited. I stood in a line for 15 min. I will never come back to this place. Don't waste your time or money. GO SOMEWHERE PROFESSIONAL.

I waited 40 minutes to pick up glasses that were already paid for. After 30 minutes and several assurances that I would soon be waited on, I mentioned again that I just needed to pick up glasses. Milagro said in a snotty way, "I will help you right now if you can get this gentleman to allow you to jump ahead of him in line." I was furious! Please fire Milagro immediately!

I called them on Saturday morning to make sure they would take the insurance. My son is on different insurance than I am but they said they take most insurance but would double check when I got there. I went in on Saturday with my son for eye exams and glasses. When they did the exams they didn't process the insurance which means that if they didn't accept the insurance I would have had to pay for it all out of pocket which I don't have the money for. They didn't even tell me they didn't process the insurance.

The glasses will never clear up no matter what lengths are taken to unsmear them. I have worn glasses for over 30 years and these are by far the worst I have ever purchased. I was lured in by the two for 99 dollar price at Cumberland Mall outside Atlanta and ended up spending between 3 and 4 hundred uninsured dollars. There is no reason for any person ever to trade at this company -- they can't get it right. Beware and run, don't walk, away.

I went to Visionworks because it was close to my new home. I was unhappy with my contacts that the doctor prescribed. Plus she lied and said the current ones I used were no longer available. The first pair of glasses I got there I was satisfied with but I returned and got the BOGO deal. I like my sunglasses but the other pair of everyday eyeglasses are the most uncomfortable pair of glasses I've ever worn. I have returned numerous times to get them adjusted.

If you do business with Visionworks make sure you know your insurance coverage. Visionworks will assure you that your insurance will cover the costs. Nine months later I was informed that my insurance would not cover the costs and I had to pay the whole amount. This is how they treat Senior citizens on a fixed income! The lenses were not correct after a 2 week wait. I was assured my eyes would adjust to them. I eventually bought a $8.00 pair of glasses at the grocery store that perform better than the Visionworks glasses. Don't go in there!

First let me say that I live in a very rural area, and getting to the Visionworks office in Weatherford, TX is close to a 100 mile round trip from my home. I have gotten glasses there before, and with the former staff, I would have given them maybe a 2 star rating. With the current staff, this one is a 1, at best. After numerous trips over there, and having to have my sunglasses made twice and my regular glasses made 3 times, I still cannot see well with either of them. It seemed that the staff would not take seriously the fact that I have a difficult prescription, and great care must be taken in all phases of "production". The entire staff seemed wholly incompetent. I still have to crane my neck to see with my sunglasses, or else wear them on the end of my nose to be able to see to drive. The PD is (still) off on my regular glasses, and this distorts my vision and makes my eyes hurt. However, having grown weary of the many trips to that store, I have given up. I will live with these until next year, then I will go somewhere else. I will never to Visionworks, ever again!

I went in to have my eye exam 1 month ago from the day of this post. The doctor who did my eye exam brought her kids to the office and excused herself twice from my exam to go and deal with the kids. During my exam the doctor stated that the following week was her last week with Visionworks. The doctor could not order my contacts due to a problem with her tablet that she was using. The doctor said they would follow up with me by that Tuesday. Needless to say that after no less than 8 phone calls with everyone promising me they would call me back and never did, I had to go back to the Grove City, Ohio office to get my contact prescription and have them tell me that they could not order them and that I would need to order them online. I have never been a patient for any kind of doctor or and establishment that showed no care for the patient as bad as they have. Truly the worst experience I have ever had. I would not refer anyone I know to that company!!!! They truly don't care about anything except getting their money!!!!!!!!!!

Defective lenses. Their Poly carbonate lenses is flawed. After 6 months 2 sets $300+ lenses have internal crazing as shown in the picture. After 2 sets of lenses and 2 years, they want me to pay half price for something I have yet to receive.

I purchased 3 pair of glasses, my wife purchased one pair and had eye exam. One of my pair was wrong, my wife eye exam was incorrect prescription and glasses were not even made per wrong prescription. Went to get refund, I paid cash, was told I would have to wait 10 to 14 days for a check to be mailed, even after guarantee says unconditional. Worst service I have ever got and been wearing glasses over 50 yrs.

I scheduled an appointment with Vision Works for today at the Mall of Georgia location. The only thing that I needed was a script for my contact lenses (Yes, I am a return customer). When I arrive, I check in and am seen by Dr. ** shortly thereafter. The Dr. does his eye exam and decides that my vision was better in my left eye than previously prescribed and wrote the script as needed, but when I asked for a copy, I was told NO. I had a coupon for another brand than I usually wear and wanted to try them so I asked if they had it in stock.

My elderly mother purchased a pair of glasses from VisionWorks on S. Calle Santa Cruz, Tucson AZ store in July this year. She said they were not helping her vision and returned them about 2 weeks later. She was told a refund would be mailed to her within 3 weeks. She had paid $ 539.93. 6 weeks later nothing was received. Many phone calls were made and many promises as well, but no refund. I called the 800 number today and spoke to a customer service agent for about an hour. During the call she had much difficulty finding and keeping the account on her screen. She had to place me on hold to change computers, speak with a supervisor, and one time she called the actual store. She had great difficulty understanding the status of the refund. She finally concluded that a check was mailed 2 days ago. I had her read the address it went to as well as check number (they called it a payment number). She asked me to give it 3 more business days to receive it. We shall see. This company has many issues and I have advised my mother's caretaker to research future companies before using them. Had that been done.... well she would have gone elsewhere.

Bought 2 pairs of glasses for a 8-year-old. Both pairs of glasses broke in the exact same place. I had bought the warrant on only 1 pair, took the glasses in under the warranty, there is a $20 co-pay???? And they told me that they would repair the 2nd pair for $50. I paid over $300 for these glasses. While I am standing in the store, a young white boy shall I say since his pants were hanging off his waist and I could see his butt and underwear, nobody wants to see that, then you have numerous people working but they are too busy chitchatting to help and when you ask for help, they tell you "in a minute" and they go back to chitchatting... This is the worst eye center I have ever been in. I buy glasses and contacts every year. I do not recommend Visionworks to anyone. The cheapest glasses at the highest rate.

I walked into the location in Colorado Springs and I am shocked at how unprofessional and how horrible the customer service is there. First of all I ordered contacts and was given a trial pair to take home that didn't even match my prescription. I was told it would get me by until my boxes came in but when I got home and put in my contacts it seemed like something was on my contacts. My vision was so blurry I had to take them out. I wasn't even offered to try them on while I was there like the normal places I've been to.

I went to Visionworks in Rivergate and was not happy with the results. It was recommended by the eye doctor that I get bifocal since in the next year or so I would need them. The eye doctor did not ask what I used my glasses for or how close my computer screen which the 1st time I got glasses the doctor did ask. I did what he recommended but after picking up my glasses 5 days later I tried at my first day back at after 3 hours of trying to use them I had to take them off. They do not work properly. The distance portion works ok but I don't need them for driving or walking. I need them for working on my computer and reading. I have had neck surgery so after 3 hours of up and down motion had my neck so still that I could barely move my neck. I called and let them know and I was going to go in and take them back but put it off until it was too late. So now I have a $ 500.00 pair of glasses that set in my glovebox. The P.M. at the store said it was too late to do anything about it. I got them to fax my prescription and I am no longer doing business with this franchise even though this is the only store my insurance pays for. I can still go to Walmart and get cheaper than what I was out of pocket with insurance.

Do not visit this place Visionworks. They cannot get your glasses right. They say you can get them in one day which is a lie. It takes 10 days and they never call you. You have to call them. Now I have to go in and pick up my glasses again because they did not get them right the first time. Will never use them again. Beware of this place - bad business.

First let me say that the turnaround time to pick up glasses is ten days. I've never waited that long at any other place. Secondly, they only give you the cleaning clothes when you purchase high end glasses. Um, hello? I am a customer too regardless of the amount that I spend. I am NEVER going back there again and let's see if they hold true to their word on the money back guarantee policy. Best of luck Visionworks!

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our scheduled time. My 6 year needed glasses, this will be his first pair. We waited another 30 minutes to have two boxes of frames thrown in front of us and told that's what we have to choose from because of our insurance. Now when you walk in the store there are walls and walls of beautiful frames. Little to say I felt humiliated and was lost for words trying to explain ins to a 6 year old. We did find a frame and they broke in the first week. Took them back to be fixed. Never received a call. Kept calling with no response. Months have gone by and they can't find his glasses anywhere. Received a call from a gal in the ins. dept cuz time has passed and ins has changed. She told us we had to come in and yes pick from another box. I told her how I felt, was given no apologies, nothing. We went to walmart and received ninja turtle frames and lenses only paying 77 out of pocket, didn't have to choose from a certain box. He received his glasses in 3 days and they gave a year guarantee on them. Do I feel like I was discriminated against because of our ins. YES.

After only 2 months, the right lens fell out the frames of my glasses. I took them back to be repaired and lost the lens again after two weeks. I tried a store closer to home in DC and explained my situation with the glasses. They sent them in for repair a third time only to have the lens fall out one week later with the screw that held them in. The store clerk told me the frames were defective and may need to be replaced. The store manager had her add a nut to the bottom of a long screw to hold the lens in place. I now have lost lens for a fourth time and cannot find a remedy to the situation. I was looking for a customer service center online when I found this site. I guess I'm out my $600 for glasses.

Visionworks 190 E Stacy Rd, Allen, TX 75002. Glasses were purchased about 1 month ago. The frames snapped/broke at the bridge. Called ahead to notify store of the situation. Neither myself or 3 other customers were even acknowledged for 30 or more minutes. The sales employees are more interested in 'selling' glasses than waiting on other customers with quick pick-ups and service requests. After being acknowledged, had to wait another 30 minutes while the sales people chatted with the customers. They should have someone to handle the rest of business items/customer service instead of just handling new sales and making everyone wait. Rude! The frames lasted one month. Even Walmart will process defective items without charging for new co-pays and forcing you into a long-term warranty. So no fix. No back-up frames. Have to wait ordering of new frames. THEN, then on top of it have to pay $60 for warranty and co-pays AGAIN. This should not be legal.

I was wearing my sunglasses while driving, when the temple bow fell off. It just separated at the hinge. I took them back to the store in Gurnee, where they were purchased and was told that I must have done something wrong. In further discussion, they then told me that they were not fitted properly. When I indicated that they were the ones that fitted them to me, I was informed that since they were 14 months old, they were beyond the 12-month warranty. They would do nothing to replace the bows. They were willing to sell me a new set of sunglasses at a small discount, but took no responsibility for defective frames or mistakes that occurred in the fitting. They apparently like to sell eyewear and it's the customers' gamble if they last or are fitted properly. I should have known this might have occurred. They had to make my regular glasses 3-times before they were either the correct prescription or the lenses were not damaged in the making of the eyeglasses. If you're looking for customer service, this is not the place to go.

The one star is for the nice sales associate that helped me to pick out the glasses. Even though he used sales tactics to upsell some unnecessary coating and did not inform me of the extra 120$ the coating would costs... The glasses frame I picked out costs $299, and picked out a pair of sunglasses to go with the BOGO deal. Well, when it comes to paying it was $572, so breakdown of how it got to the magic number: $299 for the frame, $75 for each lenses, and 120 for the coating. I went on Lenscrafter site and realized I would've able to get a Prada or Chanel frames for the price I paid for a no name frame.

BEWARE!!! I recently had an Insurance billing error for an eye-exam at Visionworks at the 2156 E. Williamsfield Rd. San Tan Mall, Gilbert, Arizona and after contacting my Insurance company Avesis, they stated it was an easy mistake to fix and directed me how to simply resolve the issue with Visionworks. So, I head back to Visionworks, unknowingly entering into the worst customer service experience that I've ever been a part of with Visionworks's General Manager, **, guiding me through this Visionworks nightmare.

I had a friend who had went to a Visionworks location and when I went to pick her up I started speaking with the sales associate who said that they took my insurance. Being that I was in need of a check up and new glasses/contacts I made an appointment for the next day. THIS WAS A HUGE MISTAKE!!! When I arrived I filled out the proper paperwork and the associate confirmed and cleared my insurance coverage. My co-copay is $10 for my exam and $10 for glasses or a choice of contacts if chosen. However the $10 for my exam only covered the basic exam and not the exam for contact lenses which was additional money. They did not tell me that this was not included in my copay. Granted I do have many difficulties with my eyes requiring special materials, however, there should be coverage for some of the base pricing of what I chose.

Buford, GA Visionworks needs to change or better yet, close their doors. Both my husband and I had extremely distressing experiences with them. After calling ahead BOTH times that I dealt with them to verify insurance coverage, I arrived to be told they do NOT accept my insurance! Buford is 50 miles from my home. Waits were long and when I received my glasses in the mail the nose piece was soldered so crooked as to be apparent immediately. I took them to my old optometrist who agreed the workmanship was extremely shoddy. My husband had a similar experience with service and shoddy glasses. He called corporate after being told it would take 4 weeks to refund his money. We are both disgusted.

When my wife called to make an appointment, they asked if she had insurance which she did and they took her info. The day of the visit after they finished the exam and ordered Glasses and Contact lenses, they told her that they don't take our insurance and she would have to pay the whole thing. No one ever said that they don't take our insurance prior to the visit, and the manager said that it was our responsibility to do that.

2 doctors and 1 surgery later equals new prescriptions for my 8 yr old daughter. I bought two pairs of glasses ("sale" price $325 - included a warranty) and left one pair at Vision Works... waiting until her doctor confirmed her prescription post surgery. To make a long story short, those that need eye surgery (or multiple eye surgeries) should be able to get new lenses every time a doctor makes a prescription change.... free of charge for 1 full year. Vision Works and their employees = Bad business practices. If you call customer service and want to voice your concerns to a manager, be prepared to wait for 25 minutes... all for nothing.

Less than a year after purchasing two pair of glasses at the store in Fair Oaks Mall in Fairfax, VA, one of the ear pieces separated. It appeared that the frame didn't actually break, but there was a post on one piece, with a corresponding hole on the other. Obviously they could easily be fixed. I figured it would be best to let a professional do it, however, right? Wrong. The saleswoman looked at it for about 1.5 seconds and said, "Oh, no. This is broken. It can't be fixed." I was dumbfounded that there was no attempt to fix it. I asked if she was telling me that the glasses were broken and useless. She agreed. I bought some crazy glue and fixed them myself. They're fine. I will NEVER go back to that store again.

I purchased my glasses in Dec. 2013. First complaint: the initial price was astronomical! $1340 for 2 pairs. Senior citizen discount (65%) brought the cost down to $371 (medicare was billed $136). Final price was acceptable. I had no problems with the sales clerk or time spent and the glasses were ready when promised. After wearing my glasses for a week I realized what I thought was "transition" was long distance and reading (poor intermediate). The glasses were nearly always smudgy and could only be cleaned with lens cleaner which lasted only 2-3hrs. Unfortunately I was not in town for the initial 30 day trial period, so could not address my dissatisfaction. Over the past 7 months the screw holding my lens in place has fallen out 3 times. The store does fix them without additional cost. My main issue is with the quality of the lens. I've never had such difficulty in keeping them clean since I started using glasses over 60 yrs ago.

I visited the store at the Monroeville Mall in Monroeville, PA today at 1PM. I called and made an appointment for my daughter earlier in the week to take advantage of the $19 eye exam since I don't have insurance. When I made the appt. they asked me if she wore contacts. I said yes, she wears one. The girl on the phone said OK and there is no need to bring the coupon with you. Upon arrival we checked in and they wanted to do a test for $12 additional and we signed the form allowing them to do that. She had the exam and I was given a prescription for her new contacts.

I can't believe that after about 3 weeks of having my glasses, the nose piece would fall off! For a $400+ cost, you'd think they would last a little longer!

On 06/15/2014 I ordered 2 pairs of glasses. One was sunglasses. They were due in on 06/25/2014. On Friday, 06/27/2014 I went back to the store to pick up my glasses. Only the sunglasses were done. My regular eye glasses were not done yet. The woman in the store checked around and couldn't find them. Then she checked the computer and said they were still working on the order. Something was wrong but couldn't tell me what.

I went to Visionworks in Leesburg Va...Their customer service people are the WORST...They inflate prices, and if you have insurance they mark up the prices, so you end up paying the regular prices anyway. They are so misleading and very rude. They also talk bad about other customers after they walk out, loud enough for us customers in the store to hear the conversation. They are the most disrespectful customer service staff I have ever encountered. Do yourself a favor and GO SOMEWHERE ELSE!! I will be telling everyone to NEVER GO TO THIS BUSINESS, then maybe their customer service staff will GET IT!!

Worst customer service from someone named Deb at the Cottonwood mall location. I will never go back. The glasses I purchased started to hurt so I went in to have them adjusted. Over the next few days I had to return because they were so uncomfortable until I finally decided I had enough and asked for a return (well within 30 days). The card we had originally used was linked to an account that we had to close and that card no longer worked so she refused to give us our money back. We asked her to call someone above her but she wouldn't do that either. We asked her where it stated that it must be on the same card and she replied that it was on our receipt. It was not and I asked her to show me where and she became extremely rude and refused to point it out.

I had an eye exam for my glasses and contact lenses. I asked them if they cover VSP and they said yes. But after my exam they charged me USD 109 saying they are in network only for eye exam but not for contact lens fitting. If that specific is not covered, then they should have told me before the eye exam but they said only after the exam.

We bought glasses at Visionworks because of the excellent prices. We only discovered after selecting frames they do NOT warranty anything, need to purchase a Warranty (RED FLAG). However after spending 1 hour or so we bought the glasses. Well the frames broke almost a year to the day. Went back to Visionworks - sorry out of warranty and we do not repair or try to fix - need to buy new frames at $200.00. I went to another eyewear establishment (Pearle). Guess what, they repaired them no questions asked. I was going to pay. They said, "Put your money away. Not a problem - easy repair." I just had my eyes checked at another real eye glass Optometrist and guess what, the price was cheaper than VISIONWORKS, one year (FREE) Warranty. And they repair on site. Tried to contact Corporate w/ no luck.

Purchased the buy one get one free; nothing important was explained. I paid 400.00 for one pair. The second pair frame was cheaper. The lens was suppose to be the same as the 1st pair (not) no thin lens. Manager said "well you can purchase for 5.00 extra (not explained to me at time of purchase. It said it would be the same as 1st pair). I paid addition 90.00 to have thin lens (that was a lie, the lens was still thick) and I never got as far as seeing how the original pair would look because I cancelled my order (spent an hour ordering). All that went down the drain. That buy 1 get one is a gimmick. They have no intentions on doing the free pair with the same options as 1st pair. I don't like it because there are people placed in charge to screw the customers.

I purchased glasses almost 10 months ago, and today the earpiece broke off. I took them back to the store where I bought them and was told I never bought a warranty so they were not covered! I spent over $400 on these. I feel they should have at least 1 year guarantee. The only thing they could do for me was give me the same frames for $35!! I had no choice since my insurance only allows new glasses every 2 years. I will not go back and I will tell friends and family not to shop there either.

I purchased a non-prescription pair of sun glasses for $179.95 at your Ahwatukee Foothills Store located at 4933 E Ray Road, #103, PHX. I returned said glasses and the manager agreed there was a manufacture defect and the lenses were replaced with different lenses at no cost. The new lenses kept falling out of the frames so I waited until my next trip (today) to PHX to drop by the 4933 E. Ray Road Store. After a 35 minute wait, ** was the sales rep. He placed the lenses back in the frames and tightened the screws. I told him, I had already had that done in Casa Grande by a competitor who said the lenses were the wrong size. ** told me that the lenses were indeed different than the originals so there was nothing he could do. I became upset at such an explanation and he told me I could leave.

Visionworks, Coastal Grand Mall, South Carolina 29577 - Online complaint review! 5/22/2014. The sales lady, ** said, "BUY ONE PAIR, AND GET THE OTHER FREE!!" I said, "My wife also needs glasses." Half way thru the sale, SHE HAD FORGOTTEN HER ORIGINAL SALES Pitch. Ouch! It's about once a year that I sit down and write a correction letter about business customer service, and Visionworks gets a red flag. I work in this mall and for the most part we are all a familiar family group of people. Visionworks forgot someone was watching.

As of today, 05/19/14, I have not received any communication back from Visionworks even though I submitted this exact complaint LAST YEAR! On 08/16/13, my mother and I visited the local Visonworks. The reason we decided to visit Visionworks instead of Wal-Mart is because Visionworks was offering an eye exam for $44.98 with a buy one get one free promotion. I called them on 08/15/13 and set up an appointment for 3:45 on 08/16/13. On 08/16, after picking my son up early from school and picking my mother up, we drove to Visionworks, which is a 27 minute drive. We arrived about 10 minutes early and checked in. After my mother filled out her paper work, she immediately began looking over the spectacles. We knew having the eyeglasses picked out would expedite the process. She found several pair that she liked and took a seat. We waited for at least an hour, if not more, before she was even taken back to get her exam.

They are the most unethical business I've ever worked with in my whole entire LIFE!!! RAY is a LIAR! He is an unethical person along with KAYLA!!! Do not do business with this company! They lie to get your business! You pick up your glasses and it is not what agreed upon! TAKE along a TAPE RECORDER IF YOU DO BUSINESS WITH THIS COMPANY! It is the only way you will prove what they agreed upon with you!!!! I AM SERIOUS!!!! IF YOU DON'T YOU will HAVE NO PROOF of what your order was. I IMMEDIATELY CANCELLED MY ORDER AND REQUESTED A REFUND! If GOD came down from HEAVEN and asked me take the glasses for FREE... I would have to say "NO"! I would LOVE to picket this WORTHLESS UNETHICAL business! Shame on YOU Ray and Kayla for your UNETHICAL practice!!! I am not afraid to put my order # down! People need to know what this business is all ABOUT!

My school district offers vision insurance and we get a "free" pair of glasses each year. I went to the Bay Shore New York Vision World and was "strongly persuaded" to get progressive lenses even though I told him they make me dizzy and nauseous. That was $90 over my "free" eye glass price. I was told that I would get used to them, etc. etc. I stupidly took them and was dizzy and nauseous. I returned them five days later and was told I would still have to pay the $90 even for my regular distance lenses because I had originally ordered the progressives. I called my credit card company and she called the owner of Vision World in Bay Shore, who said the best he could do was a store credit so I ended up paying $90 for my "free" glasses. Avoid Vision World and don't let them pressure you into progressives. It is a scam!

I went in April 30th ordered a pair of glasses. It is now May 16th and my glasses are still not in the store. Glasses are often bought because a pair breaks, 16+ days is ridiculous. I'm now told if not tomorrow then maybe Monday, that would be 19 days. What good is boasting about having the most pairs if they then have to get them out of house. I would have ordered a different pair!

My husband and I each got glasses at Vision Works. Both of us are disappointed. His glasses hurt his ears, been in twice to fix this problem, plus his vision is blurred. My glasses sit crooked on my face and they say they are straight. They are not. I was told not to use WalMart lens cleaner, which I have been using for years and love it so I bought their lens cleaner. Not as effective as the cleaner I purchased from WalMart. Shortly after getting the glasses, I notice a spot on right lens that will not come off. I went into the store today, the girls worked on it, told it will not come off. I know this.. Said it might be a piece out of the lens.

I went to Visionworks in St Joseph, Missouri namely because my insurance company placed them on the approved list. I received the eye exam and ordered 2 pairs of glasses. They were blurry. When I put them on and Wendy, the manager, claimed they just needed adjusted so she worked with them and thought I should try them and claimed they would be better. I wore them for the weekend to see if they would adjust. Stupid customer, I believed her.They were so blurry to the point I almost had an accident on my way to work so went back to my old glasses. I emailed the main company and was told that a refund was guaranteed because of the under 30-day return policy.

I went to Visionworks in Albany, NY for a pair of single vision lenses, in this case, reading glasses. The store had no frames to fit my small size head so the staff insisted that I select frames from the children's collection. When I said that the frames were childish - and they were kindergarten style - the manager told me I was being argumentative. I am 64 years old! The first pair of lenses made up for me gave me blurry vision. I had another two refractions to try to improve the result, but each new pair of lenses was just as blurry. One optician in the store told me that the frame the manager had selected for me was too large and that the center of vision was off kilter. I could see through the top of the lens but not through the bottom, but the staff had no solution for this and in fact would not make another appointment for me.

I went to Visionworks on 4/10/2014 for eye exam and new glasses. I bought 2 pr, one sun glasses and one bi vocal. I had to return next day to pick up sun glasses. I could not see out of them. Told them that but they said I had to get use to them. I would reach for a door and grab air. I returned a week later and was told I needed a recheck, but I had to wait as the dr had 4 or 5 ahead of me. I left the glasses. I was never called when the other pr of glasses came in. I called them and asked to talk to a manager, was told all the managers were busy and one would call me back. Never happened. I called again and had to set an appointment for a recheck. When I went into the store, they wanted me to fill out more papers before I would be rechecked. I said I wanted my money back. Ok. My insurance paid some and I paid some. I did not qualify for the buy one get one as I had insurance. That is very very misleading.

Went to Visionworks in Vancouver. My glasses never worked right. Paid 250$ and they won't fix them. Took them back twice and the third time. They said they couldn't do anything because it was over 30 days. Will never go back and don't recommend to anyone. So much for customer satisfaction.

These are sunglasses and were purchased 2 years ago. The surface of the lenses feel pitted and when we returned to the store we were told that since we purchased cleaning solution from Walmart there was nothing they could do. The not so kind or too smart worker said that they get a lot of people with damaged lenses because the cleaning solution from Walmart is too strong (alcohol content was too high). It has been 2 years since we got the glasses here and even if we had wasted money on the warranty it would have been good for only one year. The fact we had gotten a new pair of glasses in the last month and paid a little over $200, they wanted $380 for new lenses. When I mentioned that we are cleaning two other pair of glasses with the same solution and have had numerous other glasses and cleaned them with the same solution, I guess I had gone off script and was ignored.

My wife & I went to the Gresham Oregon Visionworks store and purchased glasses with many features. The glasses soon had striations in them effecting the vision. They claimed it was her fault "For leaving them on the dashboard" - Never happened. Then they claimed it was for having them in the sun, yes this did happen while they were on her face. They have "Transition" type lens for use in the sun. Their logic fails. They were supposed to have "Anti-Glare" - never did. Terrible service, rude, stonewalling & inconsiderate when making a request for resolution. While there on (2) occasions we witnessed people coming in based on an add for "two for one"... They told them there glasses could not be honored under the "two for one" ad and they needed to read the fine print... online, not on the ad. They were terrible.

My husband and I purchased glasses. When we went in to the store to pick up, we were seated right away. My husband's glasses were OK, but the lenses of mine were blurry (progressive lens). The man seeing to our glasses said he was the manager of the store. He said my glasses would require some research, so we would have to get in the back of the line until he had time to check them out. I felt he should have finished with us before taking other customers. He was very rude when I asked about this. I was told the glasses were made exactly to the prescription.

BEWARE OF THEIR BAIT AND SWITCH. I went in because Visionworks advertised 2 pair of glasses for $89. My husband asked once I picked out the frame that it would be $89 out the door. He asked twice. The answer was yes for both times from the floor manager. We left there after spending over $600!!!! If you choose to go there, make sure you have the total quote IN WRITING.

This is more of a question than a feedback. I bought my glasses from Visionworks and it has been less than a year since I bought them. Yesterday one of the glass popped out and I cannot get it back. Will Visionworks fix this for free or will they charge me? Thanks!

Happy with service received prior to lenses being defective. The coating that is on the lenses is coming off so it is hard to see out of them. So I am wearing older glasses that I purchased from them that that are fine but too strong for my eyes. They won't help me with the problem with the lenses or replace them because prescription is too old and their 3 1/2 years old and they have a 30 day warranty - I was told. I didn't even wear them in the first 30 days. I always wear contacts. I've only worn the glasses maybe ten times. I've been a customer of theirs for over 20 years. They made it like it was my fault that the lenses were defective. Only way they would help is if I would buy new glasses - don't need them if they would fix this pair. Rating is on this experience.

I have had simple repairs needed, a small set screw out from a frame. The thing that really gets me is, one cannot simply leave the glasses for repair to be picked up at a later time. The customer has no choice according to the information provided by the retail clerks, they're stating that it is the law, that one cannot simply drop off eye wear for repair and must wait in store for the repair process to be completed or go away with no repair giving. I would like to know if this is true about the legalities of this information provided by store employees. Thank you. This store was located in New Hartford, NY.

I saw the advertisement for buy one get one free and was delighted since my daughter needed glasses as well. We visited the branch in Clarksville, Indiana. We had our eye exam and the price of the glasses were discussed. OMG you have got to be kidding. I can buy two pair of glasses at Walmart with a better selection for much less. I opted out of the glasses and just wanted my prescription. I purchased my glasses at Walmart. When I went to pick them up I couldn't see out of them. The glasses were made according to the prescription correctly. I went back to Vision Works with the complaint. Again another prescription and guess what, WRONG. The third time I thought they might actually get it right. WRONG again. I will never visit another Vision Works again as long as I live. I have been getting eye exams for the past 60 years and never had a problem until now. Stay away from the place in Clarksville, Indiana.

I bought two pairs of glasses from Visionworks in Clarksville,Tennessee. I had an exam the first visit. I got my glasses in seven days. The glasses were not exactly right. I went back yesterday to get different lenses. There was an hour and a half wait, which was expected. I got in to see the doctor at 3:45. They did another exam. After 45 minutes, the doctor told me that he couldn't help me and that I wasted his time. He was complaining to his associate that they were not going to get out by 5:00. Every one there was very considerate but the doctor. He was very rude. I will never go back to Visionworks in Clarksville,Tennessee. I did keep my glasses and I will go to another Visionworks in another town.

I needed to see an eye Dr due to my eyes being super irritated with no relief from eye drops so I made an appointment. I was 10 minutes late and the boy at customer service was extremely rude. He said the Dr was already packing up (really after 10 minutes) and would not ask if she could take just 5 minutes nor asked if I would like to reschedule. I will never go to Visionworks, thanks to the 'customer service' at Southridge Wisconsin location.

Contact lens script expired and needed a new one (same brand, same type for the last 10+years). Went to Visionworks for a contact lens exam, which took an hour - had an appointment for 5pm, left at 6pm. Just tried to order my lenses online and the vendor told me I was given a GLASSES script, so they called Visionworks for my contact lens script. And guess what? The doctor did not "release it" because apparently I needed a follow up? WHAT?? I was NEVER told that I needed a follow up and that the script given to me was one for glasses and not contacts. Seriously?! What a waste of time.

I have used the Watauga store several years through 3 pairs of glasses. Time before last, my glasses were ordered wrong. When I told them that they had ordered me the wrong glasses, they denied it and accused me of handing them the wrong ones to order. They finally got me the right ones. Last time I ordered, yes I went back because of their big selection, the coating began to flake off the glasses and I was seeing spots in front of my eyes in certain light. When I asked them to redo the glasses, the same employee who had ordered them wrong raised her voice to me so the whole store could hear and told me I did the damage by not cleaning my glasses properly. I called the manager to complain and he backed his employee. She is still there. However, I am not. I went in recently to get them adjusted and saw her. I am now looking for some place else to shop.

I rarely to never make commentary about a business. But... Visionworks in Rivergate is the worst eye care place I've ever been to. My prescription was wrong. It took 10 days to get my glasses, which meant it took 10 more days to get my revised lenses. The people act like they could care less if you are a customer. I just wish I had gone to a local business instead of these rat **. Ok, I'm done. Public service announcement: don't go to Visionworks.

So I have never really had any eye issues growing up, but my new job has me on a computer for 8 hours a day. Now my eyes hurt. Great. I look up my vision insurance and see Vision Works (not knowing anything at all about vision anything) and I set up an eye exam with them. When I went in to set up the appointment the girl that helped me was nice-ish. We set up an appointment and I left. That wasn't terrible. Then I spoke to a few people, including my mom, who have worn contacts/glasses for years and know what to look for and where to go (should have done that first, duh).

They said they can't use my insurance but if I brought a form in I would get reimbursed for the cost of my glasses and exam. I am out over $600.00 cause my insurance is not an in network with visionworks. When I called my insurance company she explained much better. $789.00 for glasses is insane. Will never go back there again!

Visions Works Maple Grove Mn. I'll tell you, I have never seen such crappy customer service in my life. And the old optician is a real quake. He was very rude and the prescription he gave me was wrong. When I went to pick up the glasses, they just handed them to me. No fitting, no thank you. Beware of this one !!!

I told the sales associate that I wanted to buy sunglasses, but they needed to be made and delivered THAT DAY because I was going on vacation the next day. After taking my debit card (and tying up my benefits), she told me delivery would be 10 days... I also had told her that I did not want to use my insurance; I wanted to use their "Buy one get one Free" offer, but they would NOT price it out that way. LensCrafters did the same thing! How is it that THEY decide to file an insurance claim when I do not give permission??? I suppose this way, they aren't actually giving anything up; the insurance company is paying them full price. This is WRONG! It is MY choice to use benefits when it best suits my need and budget!

I came to Visionworks as a first time customer seeking an exam and contacts. The wait was short and the doctor was very, efficient and thorough. The terrible experience came post exam. I am trying on different contacts with the help of a friendly and charming assistant when another employee come in and complains to the young girl assisting me that it was her fault that she came in late today because when she called girl read her schedule incorrectly. She proceeded to tell the young later helping me, who turns out to be the manager, that it was "probably just too much for her petty little brain to handle." Within minutes, the rude woman is now put in charge of caring for me and she smells strongly of cigarette smoke as she conferences with me about the fit of my contacts.

I went to Visionworks to get a pair of glasses. I already had a prescription. It took someone over an hour to finally assist me. They took my insurance information and told me if I used my insurance I could not use the 'buy one get one free' they advertised. While the woman was putting my information in the system, I noticed that not only did she put in the wrong email and home address, but she put in the wrong prescription as well. But the real upset came when they told me my glasses would cost $795 for one pair! After deducting my insurance, it would cost me $400 for the glasses. The woman told me the lenses alone cost $340 - for each lens. I never heard of a company charging for each lens. My vision correction is very slight - I was ordering progressive and transition lenses - but the price seemed a little outrageous. Then, as an additional scam, they showed me two different lenses, one that was clear (for an additional fee) and the other that was distorted and asked which lens I wanted... well obviously I didn't want the distorted lens - who would? Anyway, needless to say, I went to Costco and ordered my glasses. Before insurance for everything I wanted above, the full cost was $239. Cost after insurance $100. I will never go to Visionworks again!

I went to Visionworks, formerly known as Our Eyes for an eye exam. I had a coupon that was on their website to use for my exam. I explained that I was not using my insurance and was paying for it on my own. They had my insurance information on file from a previous visit. One week later I went to Costco to purchase eyeglasses but initially was unable to because Visionworks put a hold on my insurance benefits even after I told them I was not using my insurance or getting glasses there. My insurance company straightened it out for me, but it was inconvenient and very time consuming on my part.

I went in the first week of December, and was told my insurance would not pay for glasses that I broke as I had gotten another pair in Oct. I asked would it be covered in January and was told yes. I went in Jan. 3rd, and was told no my insurance would not pay for another pair until October of 2014, they were on a fiscal year, not a calendar year. So I then said, well, I will take the new frames then as I needed the glasses for reading. I was informed they did not have any at that location but there were 5 pairs in other stores. I said fine, the next day I was called and said they had phoned and they should be on the way. I did not hear anything so I went in on the 11th, and was told they were in, and when they went to get the frames, I was told they were the same as the glasses I got in October. So now I spend 45 minutes there while the clerk calls all over the country, thinks she has one, and will call my doctor to get my RX the next day, and put them in the frames, however, she said I could get a new pair much quicker if I bought news ones, and I was worried about ever getting the right frames so I said go ahead and set me up for new glasses. She figured the bill at $108 plus change, and I said go for it.

My wife and I both went in to get new glasses and were told it was cheaper to take the Senior discount on each pair instead of taking the two for one. That should have caused me to walk but we didn't. We bought the scratch warranty because my work is hard on lenses. When I went back 10 months later to have the lenses replaced they told me there was a $30 co pay. This was not covered during the initial purchase. I also pointed out that the finish was coming off the ear pieces and they needed to be replaced and was told that would be done when the lenses came in. When I went back to pick up the lenses and ear pieces I was told the frame warranty also had a $20 deductible at which time I told them that should have been brought up previously and the sales person insisted she had, not true. Then she accused me of lying when her manager came to see what was happening. The manager did not back down and both accused me of trying to get over on them. DO NOT EVER let these people fit you with glasses!

I need an eye appointment, but chose the wrong office to schedule it with. The first clue was the assistant talking too fast and mentioning an additional fee for contact lens wearers with astigmatism - which I don't have. The next clue was the office had a cold atmosphere: just a front desk with patient records above it, equipment and exam rooms. Before my exam, the assistant said they'd have to schedule another appointment, explaining that I'm supposed to be without the contact lenses, I'm virtually blind without for 3 to 4 days. She said this was to allow accurate measuring of my eyes for the lenses. I've worn contact lenses since I was 14. No doctor since then, if even then, has told me that. I walked out when she offered to fit me for glasses - likely goggles.

Poor customer service from sales associate while trying to purchase my contacts. After the fact I had already taken an exam 2 months prior. Associate never told me her name or when I would be expecting my contacts. I will never return to this location in Shorewood, Wisconsin. 11/29/13 & 12/2/13.

Went to get myself and my son glasses. After 3 hours later we finally get past the exams and are ready to pick out frames. I pick out frames and my son picks out his. The associate looks up all my info for insurance and tells me that if I bring my broken glasses back they are free as I paid for the insurance on them. Cool I think so I just get my son his glasses and since I was getting mine replaced I let him pick out a second pair. I arrive two days later with my broken glasses and to pick up my son's and this associate tells me that my warranty is expired. I explained what the other associate had told me. No customer service to try and rectify the situation. Just basically oh well and then gave an excuse that the original associate does not normally work at that location.

I called Visionworks in Ross Park Mall (Pittsburgh). I was told to take advantage of the special 2 for $89 as per Sarah and Store Manager **. They told me VBA (Vision Insurance) would not cover anything, but it would be less expensive to go to Visionworks. I went to Vision works and was told that the glasses were plastic, not poly coated and scratched easily, then after being encouraged to "bump up", I was handed a bill for $ 500.00. Can you say PO'd? Then the young lady told me to submit to VBA. Can you say more PO'd?

Called to get my prescription changed to another cheaper brand of contacts. 7 months left on my prescription. Was told I would need another eye exam and would not provide me with an accurate cost for a new exam.

I went to Visionworks in St. Pete, FL at 22nd Ave. Sales person was very pushy, did not want to tell me what the ins would pay. First price given was $547, way too high. Got it down to 250/300. Have since put 2 new nose pads on and today a screw stripped and they put an oversized screw in them. Should have been a new frame. Told they were going in a box. I would wear my old ones. Done with that place. Back to four eyes for me.

I have been wearing glasses for over 30 years. For the past 8 to 10 years I have a stronger bifocal prescription for work. I purchased new work glasses in July. I don't carry these glasses home, they stay at work. I noticed a chip in the left lens near my nose. Approximately 2 weeks later a larger piece of the lens near my eyebrow. Yesterday I had the glasses on and a 3/4 of an inch piece of lens fell off. It didn't get into my eye, but I can no longer wear them. I called the store following the second chip and I was told I would have to purchase a new lens. I love my frames so I will be taking them to my previous eye wear store for new lenses.

The most disorganized, chaotic store I've ever been in and it's been that way for years (I go there for my mother - not anymore). They just can't get it right. The choice of glass frames is overwhelming. When you walk in, they try to remember who came in and in what order. You just want to ask a question? Forget it - you wait. Want a simple fix on your glasses? Forget it - you wait. The person who filled my prescription had to also answer the phone and greet people coming in. She was not happy about it. I have waited a ridiculous amount of time for my glasses. I even tried to call to find out when my glasses would be ready. The person answering the phone said they would call me back - no call. I hate this place! There are plenty of other places to go. Competition is fierce. Do it!

My wife and I both purchased high end glasses from the Visionworks store in Pearland. Over $1100.00 for both pairs with transitions coating etc. My pair had a problem right away, so took them from me and charged me $50 to repair them but I had to buy a warranty! You could see a worm-like pattern in the pair they just made. I took them back for the same problem two months later, and STILL on warranty, and they wanted $200 to fix the lenses with that same worm pattern. I refused and have started with the BBB, and ALL YOU PEOPLE NEED TO KNOW THEY ARE LYING CROOKS!! DON'T BUY FROM THEM!!!!

I went in for a eyeglass exam and the buy 2 for $69.99 sale. There were only a couple dozen frames and only a few I could get that would allow progressives. So I left shopped around then came back in a few weeks when another sale was going on which included more frame choices. I picked out two frames/lens but was shocked when the $99.00 buy two frames/lens sale turned into $600.00 sale. Then the sales person tried as she called it another way to put the same exact glasses/frames into the system for a discount. Now I was looking at the same exact same frames lens for $400.00. I felt like I was buying a used car from Sam the Man car lot. I said no I just wanted the basic not all the extras.

So I decided to make an appointment with them for the simple fact that they were the only eye doctor that had Saturday appointments in my area. I made an appointment for me and my boyfriend for a Saturday afternoon. When we got there and went to the front desk, the lady at the front desk very rudely said that we were in the schedule book for Friday (the day before we came in) not Saturday. I told her that there must have been a mistake as we had made Saturday appointments due to the fact that we both work late M-F. Very rudely she told me that we had to make another appointment as they were very busy. I was furious and asked for the manager on staff.

VisionWorks, Palm Harbor, FL - Their 'buy one pair, any frame or lens & get one pair free' is not accurate. I had to wait almost an hour to get fitted for glasses. The staff was waiting on people that arrived after I checked in for service. The salesperson presented me with a price of $124. I asked if the price was for two pairs. He said no, that two pairs would be $238. I questioned him as to why the sign in the store lobby stated the buy one get one pair free and his answer was he gave me a senior discount which is a lower price. If I would have been told upfront that two pairs were $238 and one pair was $124, I would have been fine. They should be upfront and honest with customers. Be very careful in dealing with this store.

Needed new glasses for my daughter, saw Visionworks TV ad and decided to give them a try. I have 3 different eye care insurance none were accepted by Visionworks, the coupon deal for kids did not apply since she is over age 13. So I said that can't cost me too much without the eye insurance - proceeded to pick out eye frames, selected frames cost $198.00, requested transition lenses, had my own eye prescription and safety lenses; plus a free pair! Total cost $568.00 almost $600.00. I asked how much for transition and safety lenses; all I was told was that one-pair alone cost $480.00. I asked for my prescription back and left the store. Went back to my old Vision Center that accepted my Eye Insurance; obtained everything including designer frames; lenses include prescription, transition, and safety $236.00.

I went in with expectations because of course, they are known for good glasses. Everyone was generally nice. Except when it came time to get fitted for my glasses. The lady was rude, and very short with me. She kind of made me feel like I had to get all these things extra for my lenses, in which I ended up doing for $110 extra. So long story short, the women who fitted me for glasses, in which I do not remember her name, was so rude when I went to pick up one pair of my glasses I couldn't believe it. $410 later, ($110 for glare free lenses) extra, one pair is not glare free, and neither pair fit correctly. I WILL NEVER GO BACK HERE AGAIN, and now I have to take time out of my day to have them correct her mistake. Not worth the money for the way I was treated.

I recently had an eye exam and contact lens fitting with Visionworks. The doctor was very professional and I felt he had great experience. The contacts that they provided were not my normal brand, but I went with it. The 1st few days with the lenses were okay; however, after day 3, I began to notice that they would dry out in my eye after wearing them for only a few hours. I also noticed that I could not see out of them despite removing them several times to clean them. I had a follow up appointment but due to my schedule I pushed it off. I called twice and requested that they simply order the contacts for which I was used to wearing so that they would be there when I arrive from my appointment.

I had gone in to the Lloyd Center Visionworks for an exam and a new pair of glasses. Before the exam I was looking at frames and had a young lady help me. She was very pushy when I told her my price point. She kept going over it trying to suggest materials I knew I didn't want. After my exam, I kept looking at frames and the same lady came up to me trying to talk me into what I didn't want. When I had enough I had asked her to let me be to decide or I would want to see the manager. That's when she got really rude and told me she was the new manager and if I had any complaints to speak with her. I left without buying glasses and found a perfect pair at another place in the mall.

I have purchased several pairs of glasses in the last 4-5 years from Visionworks. My last purchase was in December 2011. When I picked them (sunglasses, eyeglasses) up they seemed fine. After the first day of wear, the eyeglasses seemed to make me dizzy. I took them back and the doctor redid the exam. I was told the eyeglasses had to be sent out for correction. I waited about a week and called the Calumet City store in Chicago, Illinois to find out my glasses were in (such great customer service). I then picked them up. They were a lot better. Wore them for a couple of days. They would not stay up on my nose. I called the store to let them know. I was told to bring them back in again.

Bought a pair of glasses a year ago at the Oak Court Mall store in Memphis, TN, only to find out after the lens failed miserably, that they only have a 30-day warranty unless you purchase an extended warranty. A fact that I don't recall being told at the time of purchase. As my prescription was a difficult one (I'm functionally blind without glasses), I did not receive the '2 for $99' deal. I paid $250 for a pair of trifocals with lens that have totally failed. Six months after purchase, spider cracks began appearing at the points where the arms were attached, as well as a couple of other spots. They progressed into obvious flaws. I did delay going to check, because I kinda knew what the response would be. And it was exactly what I figured.

I had an appointment for a contact lens exam and planned to buy a couple of boxes of new lens then. When I arrived I was asked if I still had my lens in. I said I did but wanted the doctor to help me remove one because I was experiencing a problem getting it out. She was so rude and treated me like I was stupid. She informed me I may not be allowed to wear contacts anymore and then ignored me while I was 30 min past my appt time and had to be to work. I left and went elsewhere and was treated very well. There is no excuse for her attitude and her insults. Don't go to Sugarhouse Visionworks... overpriced and bad service.

Here's what I wrote to Visionworks to register a complaint about their fraudulent advertising:

I have had the worst experience ever with Vision Works! I purchased new lenses for my original glasses (did not want to pick out a new frame and I loved my frames) and a pair of sunglasses on a Saturday. The lady told me they would be ready Monday at 12. I went in at 12 and only the sunglasses were ready and said the glasses would be 15 minutes (I had to be at a job by 2, 1 1/2 hours away). They could not fit the sunglasses right. It was 12:25 and I asked where my glasses are. They had cut them wrong, so I left without either one (a waste of time). I called corporate and she called the store, and they offered me $40; I was not happy but said okay. The next day, they were supposed to be done by 2.

I purchased new glasses and sunglasses in May 2013. A few weeks later, I noticed that the "coating" on the lenses of the everyday glasses were spotting - initial complaint was handled very well and new lenses were ordered and were to take 2 weeks to arrive. When I called, they had arrived. However, the store can only see someone between 9:00am and 3:00pm and expects me to wait 1-1 1/2 hours while they do what they need to so that the new lenses fit the frames - issue is that I work and will not take that long off to accommodate their hours when it was their product that "failed"! They did offer a Saturday that I will be out of town and they will call when they have another Saturday appointment! Very poor way to handle a repeat customer who may just decide to use someone else the next time!

I went to Vision Works on 6/26/13 and had a 5:30 pm appointment. It's only one person working in here as far checking you out. I've already seen the doctor that took no time but it's ridiculous how I've been sitting here for over an hour just to pay my co-pay and make my follow up appointment. I will never ever come back here.

I purchased glasses from Visionworks on 3/3/2011. I requested Titanium frames and was told that was what I got. Those frames broke during a simple cleaning of the lenses. Frames were not flexed. I went back to the store last week. They told me the frames were not Titanium and that I was out of warranty. I said while I am disappointed, I will pay for new frames. I was told that I would have to purchase new frames and lenses. It would cost me in excess of $275.00. I left after telling them they will no longer have me as a customer. I have always purchased my wife's glasses from Visionworks.

Today, I went to Visionworks, Zona Rosa in Kansas City, MO for an eye exam and to purchase glasses. After my eye appointment, which I was kept waiting 20 minutes after the scheduled appointment time, I looked at frames to purchase glasses. I was interested in the following promotion: Buy One Get One FREE, Any Frames, Any Lenses, No Exclusions! Men's and Women's frames including Designer Brands with your choice of single-vision, all bifocals including no-lines, trifocals, polarized,Transitions and non-glare lenses. Complete pair includes frames and lenses. Offer cannot be combined with insurance benefits. See store for details.

This is an update from my April 23rd note of dissatisfaction. To be fair with the Vision Works people, they have made a second remake of my lenses. Originally, I was accused of scratching the lenses by dropping the frames on concrete or on an asphalt surface. Quite the contrary. When not in use, these glasses are kept in the glass case that was provided by the Vision Works company. However, they then said I scratched the lenses because I have in place inside the glass case of my business card. They said that the lenses will become scratched by rubbing against the business card. However, they have yet to provide me with a satisfactory answer as to why my 8-year-old prescription sunglasses, also made by Value Vision (the old company) which shares the same glass case, have not become scratched as my new glasses have.

I purchased a pair of Alberto Romani frames with prescription lenses for myself. I had all the bells and whistles of the lenses purchased. I work on computers all day so I needed the anti-refract, anti-glare, etc. Total cost was $303.97 to me, but insurance paid around $200.00. I did not buy the insurance on the glasses because I would only use them for reading or at work, and I won't be using them that much. It took about two weeks to get the glasses. On or about the 20th of August, I picked up my glasses. Again, I use the glasses sparingly because I don't need them except for reading and occasionally for work when my eyes get a bit tired.

I brought my one of a kind vintage frame to Visionworks in Knollwood, St. Louis Park to have new lenses put in. They lost my frames. How do you lose a frame with somebody's name on it? It doesn't give your customers any confidence. The manager's excuse was that they process thousands of frames a day. One would expect that if you pay good money, they would take good care of something that the customer paid for. You're better off going to a Mom and Pop optical shop. They don't treat you like you're just a number. I will never go back there for anything nor will I ever recommend them to anyone.

I first was introduced to Value Vision in the mid-1980s. It was a very quality minded company. I may have incurred a total of three problems in this 20+ year period of time, all of which were handled quickly and professionally. However, last year, Value Vision became Visionworks and I have had the same problem repeating itself.

First off, they lied about the Bogo deal! They got us for over $600! I thought I was getting designer eyewear, when in fact the crap frames are from the Dollar Store! They took my Oakley sunglasses saying they could make the prescription sunglasses for me. And in fact, they had no right taking them or saying they could make lenses because they ruined my frames! A day later after my eye exam, due to dirty equipment and trying on dirty germ-infested frames, I developed a stye in my eye, which now has developed into a staph infection. We ended up getting a full refund on everything and they wanted to charge to look at the lump in my eye. But when I refused, they said to put a hot compress on it! I'm really frustrated with this place! They should be shut down! They know that they scam people, especially the elderly! Visionworks is run by scumbags! Never again!

Never again will I go to Visionworks. Twice I have gone in thinking I was going to get a great deal on 2 pairs of glasses, and both times the $99 for 2 pairs would have cost me over $500! The second time, I didn't even try to discuss it with them. I simply walked out, went over to JC Penney and got the exact same thing for $99!

On 03/15/2013, I went to Visionworks fo a pair of glasses. Mine broke and I needed a pair done in an hour. First, my husband kept trying to get the price on a pair of glasses but no one could tell him a price or wouldn't. So I finally ordered them and then find out I couldn't get my glasses done in one hour. They made me a pair till the real ones came in, which was in 10 days. So I couldn't read without my bifocals which didn't make me happy. Then I waited for my sunglasses. They would not make them the way I wanted them. I went back 10 days later to get my glasses. They said it would take 1 1/2 hours which turned into 2 hours. So while I was there, I asked about having my sunglasses made darker.

I have used Visionworks twice. The first time, two years ago, all was wonderful - A+ technician was wonderful. She helped me select frames, dug through boxes of frames not on the selling floor to find me appropriate priced as well as fitting frames for my face, measured twice for the lenses and was incredibly helpful and patient regardless of how busy it was in the store. I decided to be a repeat customer based on my first experience and I have had nothing but problems. The technician who helped me was distracted because she was supposed to be on a conference call. She didn't help me with frame selection and when I picked the glasses up, no surprise - they weren't right. I had to lean my head at an uncomfortable angle to read, my middle vision was too narrow and out of focus and I had to put my chin on my neck to have clear distance vision.