Visionworks Reviews

Visionworks has a good selection of glasses. I went in the store for the buy one get one free special. But when I picked my glasses up, they are overpriced and no different than other places. When it came time to pay, my bill was over $600 for my first set of glasses and the frames were on clearance. I always bought my glasses from my eye doctor before and they were a lot less. I also had to go back several times before they were adjusted correctly - I couldn't read with them. Each person undid what the previous person did because it wasn't right (according to them).

They have a good quality frame for a reasonable price but lenses could improve. Also, takes at least a week for glasses to get delivered to the store. But they have plenty to choose from; staff gives good advice on what looks good on me. Had the new type of scratch-resistant coating; extra money for it. I didn't like the time it took to clean them; I used their glass cleaner. Lenses had scratches on them about 7-8 months after purchase; they replaced the lenses without problems with the old coating that I liked better in the past but they are already scratched up. Wonder if another place would have better quality lens coating.

I went to get glasses and they checked with the insurance company, then told me that for the pair of frames chosen, that the final cost, all inclusive was $260. I was there with my wife who heard the entire conversation. We agreed and scheduled the eye exam. The exam was fine (the optometrist was superb), and then it went downhill. They then told me that the cost was now over $100 more. I insisted that I was told by one of their staff the lower price. She found the paperwork and said, that yes, she quoted me that price, but now it was different (for the same frame and lenses). I asked why the change, and her response was that the staff member must have made a mistake. I paid for the eye exam and left. The store manager was rude and indifferent. Stay away from these people!!

I went there for the first time a month ago and I was there waiting for 3 hours!!! Then! I have to come back twice because the new system was not working!!!! They charge my insurance and I paid $50.00 copay and I am still doesn't have my glasses!! I saw 2 different doctors which one said my prescription was done incorrect!!!! Really!!! The employees don't have no idea about anything there!!! I spoke with my insurance to cancel everything.

Purchased Digital transition lenses. Lines started appearing in my lens so I took them back as it was, per Visionworks, a manufacturer defect in the lenses. Received my replacement and a couple months later, same thing. Well now I am over my warranty period by one month. Took my glasses back in and was told since my warranty was up I would have to purchase new lenses. After a little fuss I left my glasses with them for their manager to look at. I called about four business days later, as I had not received a callback. I was put on hold and after about fifteen minutes they hung up. I call right back and was hung up on again. I never raised my voice or expressed any frustration to this point.

Visionworks at Westminster at Townmall has lost me and my family as customers. We were customers since 2014. We went yesterday afternoon to this place to buy a pair of glasses to my son (he also wears contacts for the same place). His appointment with the doctor was scheduled at 6:30pm. One hour later, still there, still waiting for the doctor. I dared to ask the store manager what's happening and his rude response was, "I don't know, this is a separate doctor's business, better no ask." Can you imagine? The doctor in the same store and it is not his business. Amazing. Then went to ask the doctor what's going on and ask for an estimate for how long do we have to wait (with two kids at 7:30pm, no dinner etc).

Carolina Place Mall store called and was told they could do same day service. Went very next morning, drove 1/2 hour, only to be told I could have glasses in week. A problem with a machine. Told to go to another mall, not acceptable. Needed sunglasses ASAP. REALLY BAD EXPERIENCE.

Recently been for eye check up. Worst employee ever. Attitude issues, lack of knowledge. It's my first check up so was not aware of it so repeatedly asked them about the cost. They provided one information before check up then another. Total fraud. False scheme. Advertise one thing and inside it's another. Although Doctor was kind the lady working on front desk was worst ever met.

I just ordered my seventh pair of glasses from Visionworks. I live many miles from your store. However, on my first visit, seven years ago, I met Ruby at the Jacksonville, FL Regency store. I was so impressed with her, that I kept on coming back. She is a great customer representative who also knows her job. She explains things clearly and sells new stuff (like thindex - which I purchased). The first thing that I ask when I call, "is Ruby there?" As long as she is, I'll keep coming back! By the way, Dr. ** is great also.

On Nov 17 we ordered glasses from there so I called to see if glasses were ready... she put me on hold which was fine, then we were disconnected so I called back. I got this rude girl. I told her we were disconnected. I was calling about glasses. She quickly tells me "We are busy. You called at the wrong time." I could not believe how rude she was and then she told me my daughter glasses won't be ready until Nov 5, it takes 3 weeks for glasses to be ready. Never again will I go to Visionworks. Very bad experience.

Went to the Arnold MO store in August 2016. Ordered regular glasses with progressive lenses and a pair of sunglasses because of the BOGO offer. I had never been to Visionworks prior to this visit. No problems with the eye exam or picking out frames. Called and told my glasses were ready. When I put on the regular glasses, I had an immediate headache and my left eye felt like it was being pulled to the right. I took off the glasses and said something is wrong with the left lens. I was given a 15 minute lecture about not looking through just one eye when checking glasses. I was told to wait until the next morning, put them on, and wear them as long as possible. I was told to wear them for a couple of weeks to get used to them. I have had glasses with progressive lenses for over 10 years. The very first pair of progressive lenses I got only took a day to get used to. I also told this to the associate who then repeated that I should give them a couple weeks.

I used this place when it was ValueVision and never had the problems that I've had since Visionworks took over. To start, myself and both sons have to wear glasses. My first pair the side piece come out of frame, not the screw, wasn't offered ins on ANY of the first 3 we purchased. Both boys' pairs have had same problems, mind you we only had them a week! They put some kind of rubber rigging crap on them only for nose pieces (the metal) break, constantly something! So since Walmart will not accept my ins for the exam but will for glasses that's how I have to get my glasses now!

I bought a pair of prescription glasses and a pair of prescription sunglasses in late July. Since then, I have had to revisit this store five times due to the poor quality of both pairs of glasses. I bought every feature and upgrade available for both pairs in order to have what I thought would be the best glasses I'd ever had. The first time I had to come back was to have them readjusted. No problem. Second time, one of the lenses on my sunglasses had popped out without being dropped or otherwise damaged. Third time, one of the lenses on my glasses got scratched (despite the fact that I had bought scratch-resistant lenses). I seriously doubt they really do have the scratch-resistant feature though, as I have bought much cheaper lenses elsewhere without scratch-resistant lenses and they never even gotten a nick or the slightest scratch.

About 2 yrs. since I had any exam done by the staff at Visionworks. Their customer services was very poor. I came in for an eye exam and needed contact lenses. After a follow up I had ordered a 6 month's supply lenses which came out to be $84 and change, which take a few weeks to get them in. While waiting for my lenses I came in for a check up ordered by the doctor. Went home with another trial pairs to try out for a week then come back in for another check up. This time I came home with another trial pairs... got frustrated with the back and forth trip to the office. I stop coming in and went elsewhere for my eyes exam (do over)!

Visionworks IKEA blvd., Charlotte NC 0 stars. Receptionist ** has a terrible attitude. Not sure why she's working as the front point of contact in a business. She made my appointment on saturday, stated her company accepted my insurance, heritage vision, then today, Monday she states she cannot find my coverage. I called the insurance, they stated visionworks accepts the insurance. I advised her of this. She still stated, with the nastiest attitude they do not. Performed a google search and this particular business and address is listed first in my list of providers.

In 2015, my husband had cataract surgery. Medicare will cover one pair of eyeglasses following cataract surgery. When we went to Visionworks in Wilmington, Delaware to get glasses for my husband, I asked about this benefit. I was told then they "were applying to become part of Medicare but as yet were not." So, since my husband needed new glasses post-surgery, we proceeded to purchase them ourselves.

4 years ago I went to Visionworks get my eye test & new glasses. Bought 2 pair (1 pair of glasses & 1 pair of sunglasses). Long story short I had a lot of problems with my glasses over the past 4 years but not out of my sunglasses. So now it's 4 yrs later I decided to go back to Visionworks for a new eye exams & new glasses. The eye doctors tells me that my prescription has changed a lot. So she checked the prescription in my glasses that I have been wearing for the past 4 yrs doesn't even match up to the the prescription she wrote me 4 yrs ago. We also found out that the computer states a totally different prescription. I do have all of the proof on paper in my hands. 3 weeks later I still don't have a new pair of glasses that I can see out of due to the manager at Visionworks Wolfchase is so rude, unfriendly, unhelpful. I have asked for the GM district manager to please give me a call back & have not received that call yet.

I was shopping around over the phone and was lucky to reach William. He was extremely knowledgeable and very customer service oriented. Inside the store, William was even more impressive! William's knowledge is tremendous and he was extremely helpful to both my daughter and me. The frame selection is huge and there was no problem finding exactly what we wanted. My daughter required glasses quickly before heading back to college and William was able to provide an overnight turnaround for her two pairs. A huge thank you to William for his exceptional customer service and for taking the time to provide personalized education. I highly recommend this Visionworks location!!! Additionally, IF YOU ARE 55 OR OLDER, GO ON WEDNESDAY FOR THEIR HALF PRICE FOR SENIORS PROMOTION!!!

I purchased two pairs of eyeglasses, reading and sunglasses. I was given two different delivery dates. The reading glasses were ready on time, while the sunglasses were not ready on due date. When I picked up the reading glasses, manager stated that due to weather conditions, sunglasses were not ready. When I called on the due date, a subordinate said that the sunglasses were not due to be ready for another week. I explained that I had the receipt which stated the delivery date was now. The associate's poor customer service was repulsive with her curt response. She vigorously disputed me and I hung up knowing I was right. I called back and the previous subordinate gave the call to a manager who explained that the glasses had to be returned due to an imperfection in the lens. Bottom line is that I did not believe either "canned excuse"! I will never purchase eyeglasses from Visionworks again. Store # 433.

The representative Taylor, was very pleasant to work with and she did everything in her power to resolve the issue I was having with my new lenses. This review should not reflect negatively on her great customer service, rather on the quality of the lenses; (small green dots appear when there is light from a light bulb or when sunlight hits in certain angles. The lenses have been remade 3 times and the problem is still there). I have had other lenses made at visionworks and this had not occurred. My wife too, had her lenses made here and hers are fine. I am reluctant to take my lenses back in for a 4th time, as I have lost all confidence in the ability of Visionworks to correct the issue. Purchase was made under the BOGO program and they were the transition lenses. The cost was over $800.00. This will be the last time I will purchase lenses from Visionworks.

I will NEVER buy glasses from these quacks again. After one month lenses are totally full of scratches. Glasses cost over 400.

I have seen many negative reviews for VisionWorks. However, I live in Naples FL and took in a prescription to be filled there. The sales associate spent a lot of time with me helping me pick out a frame that complimented my face. She even took pictures of me so I could how they looked in a photo. My progressive glasses came in within a week. I LOVE them and the service I received!

I purchased two sets of glasses BOGO. One of the frames was sunglasses. From the beginning the lenses would break away from the frame. I would bring them back to the store and they would fix them and then the same thing would happen again. This happened repeatedly. I requested these frames to be replaced - I had spent $600 for these frames. I wouldn't expect my frames to keep breaking. I wanted them to replace their defective product. They refused, they wanted to give me 50% off of new lenses and frames. There is nothing wrong with my lenses. All I wanted was new frames and they refused stating they don't make that frame anymore. New glasses would run me $400. They don't back their product even if defective. They just think they are offering some kind of great deal by offering 50% off. I will never go back. Nor would I recommend them to my peers. They just want to lure you in and not back their product.

Although I had a good eye exam at this place, I had a coupon for "buy one, get one" which was a big come-on. One pair ended up costing me $407! Then the lenses was to be ultra-thin and they were so thick! Yes they had a warranty and since I used my debit card it will be 7 to 10 days to get my money back! Well they wanted their money upfront of course so I trusted them until I got the glasses but they make me wait for my money? In this day and age with computers it should have been in my account in at least two days! I for one will never go back there to get glasses. Their $19 eye exam ended up $70!!! Stop lying to get us to come in and then pay more! After she told me my glasses were over $600 for one pair I told her, "No way." She gave me then a coupon for 40% off that brought it down to the $407! Cheap glasses?? I don't think so!

Purchased 2 pairs of progression eyewear from Visionworks. Picking out glasses was no problem. Girl was very helpful. When being measured by licensed optometrist, it was a very quick session. Received my 2 pairs a week later. Tried them on, advised optometrist that everything was very blurry and strong. He said to give it 2 weeks to adjust. After wearing them for 2 weeks at work and at home, I couldn't stand it anymore. Went back and complained. Optometrist took glasses, went into back and did something to it and asked to see how it was now. It was still horrible. He told me to go back to my doctor to see if prescription was wrong. Went to my Ophthalmologist again. Cost me another $20.00 copay to find out my prescription is accurate.

I see many negative reviews for Visionworks. I just had a great experience and wanted to pass it on. I went to Visionworks in Reno, Nevada and purchased four pairs of glasses, two progressive clear, one progressive polarized sunglass, and one progressive transition. When I got the glasses a couple days later I didn't like the frames that I had picked for the transition pair. I went back and they let me pick a different frame and only charged me for the difference in the frame. I also upgraded the lens to their Trivex HD and they gave me the same discount as I got on my fourth pair. That's great service. Both salespeople that I dealt with worked hard to ensure that I was satisfied. The glasses are great also.

We came in to the Hendersonville, TN office as a walk in. I called before I came to make sure it wouldn't be a problem around lunch time to come. They assured me it wouldn't be a problem. After waiting 1 1/2 hours for the exam with the office being pretty dead with only 2 customers in front of us I thought we would be done soon. Taken back to the exam room it was another 35-40 mins before seen. Then brought to the front to complete the process (we had the glasses picked out already). We then waited another 40 mins before that process began! We didn't leave until 3:30! Three hours for an eye exam and fitting. I'll never come back!!

I went to Visionworks to get new glasses and also needed an exam. When I went to pick up my glasses I could not see! They told me that I could have a new exam by a different Dr. The new Dr told me that the first Dr took out my astigmatism and he wasn't sure why (neither did I). After my exam, which was extremely fast I waited a couple of weeks for my new glasses and no one called to let me know they were ready. I finally called and was told, "They just came in today." When I went in to pick up my glasses, AGAIN I could not see, my vision was blurry.

Last year I bought 2 pairs of glasses for about 700.00. One pair broke completely and they ordered a new pair. The other pair needed the earpiece to be attached to the glasses since it was loose. Here I am again a few months, stuck again with 2 pairs of glasses that are broke. I've had glasses from another place that lasted a long time - I could have thrown them across the wall and they wouldn't break. I had to use an old pair til I get my new ones from the place I had gone to before. So much for trying to save money at this store. I paid good money for the more expensive frames and they didn't last. I wouldn't recommend this store to anyone and have told a few people already about my experience. The only thing good I can say is the eye doctor was very friendly and the customer service was good.

I visited the 3586 Aramingo Avenue Philadelphia, PA 19134. When I inquired about the 2 for 69. I was told that I couldn't purchase without a prescription & that the doctor has left for the day. I was told that couldn't purchase and that I need to make appointment. After reading the poster it stated nothing in writing that that denied me the right to purchase. I bought my glasses to the counter. I took them and wrote them down on a card and placed them in the draws. The supervisor told me that they booked for Sunday. I felt that I should've been able to buy them anyway on sale regardless, I shouldn't have to be seen by their doctor to purchase anything on sale.

I purchased two pairs of glasses from the Dickson City, PA location in May 2015. In January small, strange spots appeared on the right lens. I washed my glasses with water and the spots were still there. Over time more and more spots appeared. I'd had this same thing happen with a pair of glasses from Eye Masters. The spots on the lens eventually started peeling, disrupting my vision. I had to have them replaced.

I went for my first eye exam and the clerk made me because she had locked her keys inside her car and she had to call someone to come and unlock her car. When she finally did my exam, I had no confidence in her. She seemed confused about what she was doing. When the doctor performed the exam, he was unfriendly and hardly spoke to me. I had to ask 100 questions. Nothing was explained to me. When I picked up the glasses and went to work, the prescription was wrong. I couldn't see my computer. I returned the glasses and picked up another pair the next week with different lenses. They were also wrong. I could not see with them at all. Then, they told me I needed bifocals. I agreed. After all, the first two were wrong. After picking up the bifocals, I still cannot see the computer well enough to do my job. I really don't have any faith in this store and its employees. From day one, I had a bad feeling about the staff here.

I went to the Visionworks in Altamonte Springs, Florida for annual eye exam and for new glasses if necessary. The only bright spot at this eyeglass provider is Dr. **. She is very professional and does a great job. Nothing else is acceptable, especially if you are a caucasian and male. Everyone that comes in while you're there automatically goes ahead of you even if their appointment time is later. In other words, the clerical staff is extremely biased against ** males. After waiting 40 minutes and watching several others go ahead of me, my hispanic wife intervened with the female chauvinist staff and finally they took me as a patient with hatred in their eyes. My wife and I will not go there for glasses ever again. Dr. ** should go to work at a decent place and let this place sink down into a financial sewer.

The company contacted me and resolved this with an acceptable solution.

Bought two glasses for the cost of one (read through my review for the real kicker at the end). One pair was for my elderly father, and one was for myself. Father's frames and lenses were fitted beautiful/fine, but my glasses did not improve my vision without tilting the frames at a 45 degree angle away from my face. This put the "arms" of the frames 3 inches above my ears. In this position, I could see GREAT, beautifully. However, the manager was firmly adamant I was in the wrong, even though I proved REPEATEDLY and effectively that I could not see well at all with the glasses placed normally on my nose and ears. Manager would not back down. She would not listen, was interrupting, getting argumentative and was trying to make me feel like I was not very intelligent. I tried explaining repeatedly that my lenses were wrong, wrong, wrong. My vision was NOT corrected.

I went to a location in Pittsburgh on my lunch hour to get a simple frame adjustment. I had not purchased the pair from Visionworks but thought I'd go there for the adjustment since it's close to my building where I work. The first question the woman asked me was if I bought them there. I said no. She said "well, we can't be held accountable if something would go wrong." I thought "what could go wrong - it's a frame adjustment." Well, good lead in to the mess!!! When I got the frames back and put them on, I could not see out of the left lens of my glasses. At the time I wasn't sure what the problem was so I just said I couldn't see out of the lens. She took them, wiped them again, then told me to try on again. Did and still couldn't see. I held them up to the light and it looked very odd. Couldn't tell if there were scratches or if the heat from the frame for the adjustment did some kind of melting on the lens. I literally cannot see out of my left lens.

On March 8, 2016, I had two pair of eyewear made at Visionworks Temple, Texas. The staff could not get the glasses to fit. The pair of sunglasses were not made with the correct lens. I had to go to the store in Temple Mall four or five times just to get one pair to somewhat fit. On 3-24-16, I had to call this office and have another argumentation with the manager. She wanted me to wait two hours to have the lens cut to my frame. All of this was just one big argument. A Big waste of my time. I will never use Visionworks, again. I will try to air my complaint with the corporate office of Visionworks.

I went to Visionworks to get new glasses. I had insurance but they sold me on lenses my insurance would not pay for much of to make more money on me. I did call my insurance company after the fact. My mistake. I will never use this company again. This place is just a scam to sell me as much as they could. People should be warned about places like this. I guess I should have known better, I do now.

Went to Visionworks #516 at 12950 Highland Crossing, Herndon, VA 20171, on December 30, 2015. Worked with ** to select frames and order glasses. Glasses due on Saturday, January 9--they arrived that day--THIS IS THE GOOD PART. NOW THE BAD PART: Went to pick up glasses--unfortunately ** was not working that day. A young lady said she would help and I was given my glasses. It is not unusual when getting new glasses, especially bi or tri-focals, to have some issues reading and I stated that. Without introducing himself or even saying 'hello', a young man took the glasses from me (didn't as if this was okay), bent the nose rests, and gave them back to me.

My boyfriend and I went to the get eye exams in Pompton Plains NJ location. I needed contacts and he needed glasses. The place opens at 9 am but the doctor doesn't come in until 9:30 or so. The dr. told him that he needed glasses with bifocals; so he went to look at glasses and picked out 2 pairs (a clear pair and sunglasses). The dr. told me that I had an astigmatism which I never had a day in my life. After taking my current prescription contacts out and not being able to see the doctor told me that the glasses would be half off if I was to order the contacts and a pair of glasses the same day and was sent to look at glasses. I was able to pick out a nice pair with my boyfriend's help. I told the dr. what type of contacts I wanted and she ordered something totally different.

I called to make appointment. Was asked what time I preferred. I said morning and told the man I needed to get my eyes checked, glasses ordered, then take husband to doctor, and would return that afternoon to pick up my glasses. He said that would work great. So the day of appointment the optometrist was 15 min late to work. Associate said he was always late! I was first appointment of the day. Got eyes examined by an impatient optometrist and went to pick out frames. Finally after 30 minutes was able to sit down with associate. After completing everything she then says it will be 10 days 'cause they have to send them off, Their machine was down... that it had been down for several weeks. I got script and left. Got glasses elsewhere.

I recently went to the Charleston, WV store and purchased a pair of glasses. When they came in, I could not see out of them. They told me to wear them for a week or so to get used to them. I could not wear them for a minute without getting sick. I went back to the doctor and he told me that they had ordered -150 instead of +150. I also don't believe that they were the same style I ordered. The sale price is misleading, and I ended up paying more than what I had planned. So I finally get the right prescription, and now I cannot wear them. The odor that comes from these glasses is so obnoxious that, again, I am ill. I took them off a couple of hours ago due to the odor, and I can still smell it and have a horrible headache. My sinuses are also messed up. The bridge of my nose also feels odd where they Sat. I looked up plastics that smell and found the following information:

This company has the worst customer service hands down. After buying $600 dollars worth of products, did I find out they offer no warranties on the products beyond 30 days. Then after replacing the glasses another $150 they are refusing to give me my prescription since I want to fill it elsewhere. I have called three separate times each time a different excuse from a different person. I would never shop this establishment again. Who sales a product without a factory warranty? The worst experience by far with any vision center.

I thought with insurance and all the too good to be true commercials I kept seeing on TV, I could go and have an eye exam and refill my contact prescription, easy enough right? I show up early for my appt as requested and fill out all the paperwork - everyone there was friendly enough. I begin the exam. That went better than I expected! Then we got to the drops in the eyes - oddly enough after the drops then I am sent out to choose frames??? For contacts??? I am talked into glasses with my contacts! The old "do you want fries with that"??? I have a strong sales background so I know what this girl is up to - upsell me on EVERYTHING! Needed or not!!! Keep in mind, I wanted contacts, a GREAT deal and done.

Purchased new glasses in Brandywine, MD on 1/28/2016, pick up new glasses on 2/7/2016, hinge at temple broke on 2/23/2016. Try to get fixed in New Orleans while on vacation, was told can't be fixed, ordering a new pair would take 10 days. Arrive home on 2/27/2016 and went back to Brandywine store, told again, can't be fixed, but could sell me a new pair and discount them 25%. They couldn't do anything else, BUT IF I WANTED TO I could come back on Monday 2/29/2016 after 11 am and speak to the manager. When I mentioned the 30 day satisfaction, once again I was told to come back on Monday and the manager could refund my money. After dealing with employees who seem to have their hands tied or don't care, the Manager has lost their opportunity to resolve this. I will be demanding a full refund, about $700 instead of replacing $69 frames.

I bought glasses at the Monroe LA Visionworks in March of 2015. My glasses broke in February 2016. I thought my glasses would be covered until March 2016 but was I surprised they told me I did not buy the warranty so I was not covered. If I knew that I needed to buy warranty I would have. I was never told about this, I thought any company would stand behind their products. I was not told about warranty.

Have been at Visionworks almost every week since 12/15 because the nose guards keep falling off my glasses. My glasses are now scratched which I was led to believe they were scratch resistant. Went back to be told there is no proof I did not use my shirt to clean the glasses. REALLY!! I informed the girl I bought their product to clean my glasses, but because I did not buy the warranty they could not help. Don't be fooled by the specials. I walked away spending close to $800.00 for two pairs of glasses that are cheap and fall apart. WOULD NOT RECOMMEND THIS PLACE.

I purchased eyeglasses at Visionworks Old Country Rd. LI, NY. I was sold a bs bill of goods. For the last time they have lost my wife and I as future customers. Twice fooled is more than enough. I purchased added anti smudge protection the first time and was not too happy. This last time the salesperson looked into my file and told me I purchased the entry level of protection I can upgrade to a better one for an extra fee because I did not buy the better package the first time. So the sap that I was I took her advice and purchased the upgrade.

The women I talked to did not want to follow My instructions. All I asked for was to put new lenses in My frames. They could not get My frame anymore, I just wanted new nose pieces and two screws that hold in the lenses. Went to get My glasses and none of this was done and they stripped out one of the screws I wanted replaced. So I had to leave them and come back two days later. I will NEVER use your services again. I have been coming to your stores for years. You are getting too expensive so My wife and I will go elsewhere. I'm tired of people not listening to us and I will not refer anyone anymore. You will probably not do anything about this but this is new America. No one cares anymore. It's all about the money. Thank you.

I went to Visionworks for a new prescription for glasses and contacts. After the exam was completed the doctor told me I had a big change in my right eye maybe due to wearing gas perm contact lenses. She told me to come back after 4 to 5 days so she could recheck the prescription in the right eye which was the eye of concern. I returned for the recheck. So after more examination she now claims that the left eye has changed and is unstable, therefore she could not issue a prescription. So two trips and I still don't have a prescription. Been in the business for 20 plus years! Never seen anything like! Thanks HR for changing insurance and leading me to this worthless organization! Looks like I will be paying again!

I am almost 70 and I've been wearing glasses for over 56 years. I have worn them in the 59 countries I've visited in my working career. I wore some glasses as long as nine years before needing a new pair and I never had a pair get broken that was not in some way fixable - But Visionworks has certainly managed to attain THAT despicable level of achievement - and in only 137 days!! In all those years wearing glasses I would periodically need to replace a teeny tiny screw that got loose or fell out while travelling in not so nice parts of the world like the African rainforest, Sahara desert (4 years), Iraq, Pakistan, Sudan, Swiss Alps, Norway, etc for a period of about 40 years or so, so I invested a few bucks in a "teeny tiny screw repair kit" and all was well.

Went to Visionworks, picked out a frame and asked the rep if the frame I picked out would work with my prescription. Of course he said yes. Did not measure my face for the frame or anything. Long story short: prescription seems OK but frame is too small and too tight on my face. Didn't know about measurement until after I placed the order. Spent almost $300.

I went to the Visionworks in Mays Landing, NJ. My first visit was with my son to have both of our eyes checked. Dr was okay. She rushed through my son, and then was pretty quick with me. After the exam I went to pick out new frames. Found a pair I liked and had them made. Tried them on and everything was a little fuzzy. Sales rep said that wasn't uncommon with a new prescription and to wait a week to see if it got better. Well it didn't so I went back and was told the doctor couldn't see me to verify the script that day so I would have to come back. Went back and was told I would have to be seen in 3 hours. So I said forget it, is there any way they could just use my old script for the new lens. They said of course and made them for me.

This retailer is a major thief. My husband went in for an eye exam - we chose here as we are 3 weeks new to the area and the urgency to see an optician as well as they were offering a $69.99 special - BOGO. Well I find it very funny that the special turned into a $1000 for 2 pairs of glasses based on the "dr's" recommendation. When my husband told them no, the salesperson said he would do better and came up with $894 for 2 pairs of glasses - which he claimed took into consideration insurance. My husband again told them no and requested his prescription and then let them know he would not be purchasing glasses there.

I bought my glasses from Visionworks in March of 2015 (about to be a year). I have been having problems with them ever since. I have bifocals and still can't see out of them. They came back with marks inside the lens. I guess from the bifocals' lines. I have taken them back 3 times telling them I can't see to read. I went back to my old glasses until I can get me another pair from some place else. I'm sorry but I will never use this company again. Not worth my money or my eyesight.

They told me my glasses would be ready today at 12. I got to the store at 12:15 and saw they were already 4 customers before me, I would never cut nor was I pretending to be attended before anyone, so I simply asked the lady to check for me if my glasses were ready to see if the wait was worth while, she took 45 min to check on my glasses and all to come back and tell me that they would take another 45 min to be ready. Omg! Lady really, and the worst part is that this is not the first time. The store in Brownsville Texas is terrible and the worst but it's probably one of the big ones so I go there to have more selection of frames but not worth the hassle, I'd rather go somewhere else.

I ordered my eyeglasses on Dec. 31 2015. Today is January 26, 2016. I still do not have my eyeglasses. When it was time to pick them up, I was told they were not in but they had another pair, with the line across the bottom of the lens, I could have instead of the ones ordered. In other words, they messed my order up and tried to give me their mess up. I politely declined the glasses and now I am still waiting for the correct pair. I will not be using them this year.

This is my second experience with Visionworks. The first they got my prescription totally wrong. I brought in my prescription from my ophthalmologist not an optometrist. Thus they need to reverse the script - which was not done. I had to wait again for my glasses - which were still off and ended up in the scrap heap. After several years, I thought I'd try again.

I think I've broken the record. I've been wearing bifocals for 24 years. Never had any problem adjusting. My vision is not very bad. Mostly needed for reading. I lost my glasses and needed new ones. In the meantime, I bought a drugstore pair and used my old prescription sunglasses. Which I can see out of fairly well. I have seen all 3 doctors at Vision Works. Each gave me a different prescription. The manager told me, the frames I picked out were too big. I picked out another frame. Now, as of yesterday, I have had 5 pair of glasses and still don't have a pair I can see out of. The doctor yesterday told me, the prescription was right and I would just have to wait until my eyes adjusted to them. He told me to use a magnifying glass when I want to read. I did this weeks ago. I brought them home for a week. My eyes did not adjust. Why in the world would I buy prescription glasses and use a magnifying glass? I could just use a magnifying glass to begin with.

I am rarely compelled to leave a review, but feel that my experience warrants naming of specific employees of the Visionworks on 248 in Nazareth PA, so that I can steer future customers towards a pleasant experience where they will leave satisfied. Visionworks has a huge selection of frames. Thankfully, I was helped by Fred, who pleasantly explained what the numbers on the frames mean, and how to pick out a pair that would fit and suit me better. Fred answered all of my questions thoroughly and was of great service.

I entered the store and said hello to a person standing at the door. This person refused to speak or even acknowledge me or my son. I assumed it was a rude customer and moved on. Within seconds the store manager approached me and asked what we needed and informed me that any of the store associates would be happy to help including the rude person standing at the entrance who was an employee.

This is the 2nd attempt to call this location to speak with someone about making an appointment. They are never there on time, they are just downright rude and ignorant and very unhelpful. The first visit I had was an emergency visit. They told me to come in right away they would see me. I waited for over an hour and half. Finally ask if someone was going to see me. She said "we are busy, we will get to you when we can" so I wound up leaving. NEVER again will I even remotely go to any Visionworks.

My 80 yr. old father was examined at Visionworks by Dr.??? Jennifer **, told him his cataracts were too small to worry about. Complained he still could not see. I am a retired ophthalmic assistant and knew he had cataracts that needed removal. Took him to Dr. James **, cataract specialist. Ophthalmologist diagnosed large cataracts and scheduled surgery for removal of one, then the other. I called this so called Dr. ** and reported his findings, procedures and she became very irate, actually screaming... made excuses she could not find chart, did not see cataracts, etc. These "quacks" must be stopped from robbing the elderly and Medicare fraud!!!

I saw advertisement for complete glasses (frame and lens) for 69.99. I picked out frame and they had my prescription on file. They were running a special 2 for 1 and was asked if I was interested in that special. I said "NO I only needed one pair." He took my credit card over to the side of the store and swiped it. I asked for my receipt and he told me "you can pick it up next week with glasses." I went next week and glasses felt fine. He handed me my glasses and case, I then said "may I see the receipt." He said it was in an enveloped that he almost forgot to give me. I took out the receipt that was in a pocket of envelope and it said the cost was 233.00. I said "I did not order this. What I ordered was a 69.99 dollar pair of glasses."

I visited the Goodlettsville, TN Visionworks (Rivergate Mall). I went in, sat down, and waited for at least 10 minutes. Nobody said, "hello, may I help you." Nothing. So I left. The two people in the front were helping other customers, but they could have at least said hello. No one was at the center front desk. That's where someone should have been to greet people as they walk in. Before I went to the Goodlettsville office, I had spoken with someone at there via telephone. The lady said she would call me back once she called and got some information from the Madison Visionworks (where I had gone previously). Well, it's four hours later.

Visionworks is horrible! I went to this location in Laurel which used to be eyes only but Visionworks replaced it, bad move. The very first day I was there to make an appointment, I was told the doctor could see me at 3:30 pm. I arrived there at 2 pm. Next I was asked if I could call my insurance company and see what they would pay for my lenses and eye exam. I had to use my own personal phone to contact them. The doctor who gave me my eye exam explained everything to me in detail and was very nice. The person who fitted me for glasses complained the entire time how sick he were, he tried to sell me additional things for my glasses that I did not need. My eyeglasses was extremely high in price, usually I am able to get two pairs for the price I paid for one.

Made an appointment on the phone for exam, glasses, and contacts; went in a week later. They misspelled both my first and last names on the forms and never asked to see my insurance cards in person. The woman who did my pre-doctor exam seemed to be in a hurry and never bothered to tell me she was about to do the air-in-the-eye test. I was polite and didn't mention it, but do that to the wrong person and she would have been in a fight. Equipment was greasy and dusty. Doctor was nice and very thorough about describing the behind-the-eye photos, which I appreciated. Unfortunately, he convinced me to buy more contact lenses than I needed, by making it sound like I had no choice but to buy a year's supply.

Poor selection and WAY overpriced. Horrible customer service, miscommunication between employees, received wrong price quotes, waited longer than told for orders to arrive, etc. I was told one price, and the next day my price was doubled. When I questioned it, they said my original quote was per eye. So I had no choice to approve, then I asked for my new total, it was almost $50 more than the price they JUST told me!!! Total disaster!! Not to mention I couldn't see right after my first exam. I had to go back and have my prescription adjusted.

Well they gave me an eye exam and it was incorrect. And then they made my glasses wrong and sold me something that I didn't get, and now I'm having to wait on my money back when I paid cash. And on top of that, if you have insurance, you don't get the buy-one, get-one. Very bad experience. This place sucks and gets -5 stars.

Finally got a call that my glasses were in. When my brother went to pick them up they said that only one pair was there and that I only paid for one pair. Thank goodness I kept the receipt and it clearly had two separate orders on it so after he argued with all the employees he left with only one pair but called them back and insisted that the receipt showed two pair. When they finally admitted he was right they refused to talk to him anymore and cited the HIPAA law as the reason not to talk with him. He did not let that happen and went back to the store for me and continued the discussion because I am in a wheelchair from a stroke and cannot get there easy. They still refused to speak with my brother but said they would call me if and when they find the other pair of glasses. They gave him the sunglasses to take. Still waiting for second pair.

I went there because of the buy one get one deal and 19.00 eye exam. Well I ended up paying 450.00 after I picked out a pair for 89.00 and 69.00 pair which is "free". I will NEVER go back. I am going to return these glasses and get my money back and go elsewhere.

I purchased frames and lenses 18 months ago. I opted for the ClearShield Non-Glare lenses because my issues were with night driving. Yes, Visionworks offers a great warranty on their products, but only if you use a microfiber cloth for cleaning and the "special" cleaning solution they sell. If you have worked in a hot environment, or left your glasses in your car your warranty is null and void... Okay my bad, I didn't do all the "special" steps to ensure a coating would last more than 18 months, I probably used my breath to steam my glasses and rubbed them with my t-shirt more than once, I messed up so no new lenses for me... This wouldn't be that bad if I paid a discounted price for the lenses, or less than I would have paid at a "true eye doctor's office" but I didn't.

Only use the services of this business if you are paying VERY close attention to the come-on that all their sales people give you. They are all very nice, and there are ads all over touting special deals on frames, etc. Be wary! I took my grandson in to get a new pair of glasses and new lenses for an old pair of his glasses. He had insurance to cover buying a new pair. I completely blame myself for not paying closer attention to the saleswoman's come-on. She had me so preoccupied with what frames we were choosing that I didn't look closely at the bill until later. Even though we had insurance coverage for one new pair, by the time all the added features were thrown in (features I didn't even request), the entire bill came to $283. A real scam! I won't use this business again.

Ordered a pair of glasses on September 14, here it is October 3 and the glasses are still not ready. When we went in to see what was going on with them they were there. When we asked why they didn't call, was told they no longer call anyone to let them know that their glasses are done. Well we ask to have them tinted was told that they would be ready on October 4. So at 1:30pm, we called to see if they are ready. Then was told that they won't be ready until the 5th of October or so even after the manager told the salesman Mike that they would be done on the 4th. This store has gone downhill since the new manager has taken over.

In need of new glasses (strong myopia, astigmatism, presbyopia), I ordered glasses from Visionworks in Calhoun Square Minneapolis. I get my prescription from my eye doctor after a full one-hour exam. Very thorough. I also have diabetes. The first visit the clerk acted so patient. She recommended glasses different from my tastes over the past ten years. I'm used to titanium and rimless frames. She highly recommended a pair of circle metal frames for my small face. Cost was nearly $800 but with 40% discount I paid $507. When I arrived a week later to get them, this same clerk was rude. She barked orders for me to "sit down" and "read this" pointing to their suggestions on buying their lens cleaner and how to care for the lenses. She did not want to adjust the frames. She said they didn't need adjusting. When I returned home the glasses didn't fit in the case.

I had a problem with the fit of my new glasses, and went to a gentleman, Jonathan, and was treated with respect and genuine concern that my problem be solved. I had been back several times, as it was difficult to resolve the problem. He went above and beyond what many associates might have done. Based on my experience, I certainly would recommend Visionworks. I wish I knew Jonathan's last name, so I could have him recognized for his service. Visionworks should be happy to have a representative of their company, working with the public!

I went to Visionworks with my husband for eyeglasses. The doctor was extremely rude and was rushing through the examination. She was very annoyed if I had her repeat comparing lenses during the exam. We went because of the BYGO offer. We were told that it didn't apply if we had insurance. At the end of choosing our frames and lenses, we were given an extremely high quote. When I asked why they were so expensive, I was told it was because of the upgrades. She never asked us if we wanted upgrades and I had her knock quite a few of the options. The price for two pairs of glasses and two pairs of sunglasses was outrageous. However, we purchased them.

I have been wearing glasses for almost 50 years--playing sports, coaching sports, running operating small equipment. My glasses never chipped except when I did something that might chip them--maybe a couple of times in 50 years. At least 20 different lenses during that time. Visionworks lenses chipped once within six months, and they replace the lenses for free. They chipped again and they charged me $30. Really? The first time they told me that it was because I didn't use eyeglass cleaner, so I changed to their fancy, expensive eyeglass cleaner. Next time they told me the same thing and they had no excuse--but they still charged me $30. All I can say is that it's crap quality, compared to what I had.

Took my mother for her eye exam. She has insurance through her company. As I waited for her the receptionist got a phone call and instead of helping the person out she told them to find another eye doctor that Visionworks in DeLand were booked. Another customer asked her "did you just send that customer away?" She said "yes, I couldn't understand. They didn't speak good English." I rolled my eyes but really I wanted to say something but I kept cool. Anyhow my mom was done with her eye exam got her prescription and we went looking for frames. Well we got a newbie who helped us out but she really didn't know what to do, so my mom picked her frames out, and then the newbie said "oh and your second pair it's FREE", so mom chose sunglasses, so we sat down.

My wife needs a new pair of glasses, we saw an ad for Visionworks so I decided to check the reviews. I want to thank all the people who reviewed the business because I'm sure you saved me from being unhappy and possibly being ripped off. Thank you again for helping me avoid a mismanaged business.

I went to vision works on 9/2/15. I have Diabetes and my vision changed recently. My glasses I purchased in the past year were blurry but an older prescription from 2009 was perfect but the frames were damaged. I went to Vision works to see if anything could be done. ** @ store 7450 fm1960 w in Houston checked the prescription the lenses were a different size from old to new but they still sold the frames from 2009. ** removed the lenses from the damaged frame and put them in a brand new frame all free of charge from a 2009 purchase. I call that standing by your product and outstanding customer service.

I had a recent eye exam at Visionworks and had to go back to pick out my BOGO glasses. When I returned I was informed that my BOGO glasses would be $775.00. I have never paid over $300 for a pair of progressive lens glasses. I was willing to go to $500, which is still expensive for ONE pair of glasses. I am happy that I looked at these reviews from actually making the purchase. After reading other consumer's experiences, I will NOT be purchasing glasses at Visionworks.

Visionworks must need to make a certain $$ amount for each transaction; I went there with my daughter's script to select frames and the total ended up being $299 for BOGO frame offer; I then went back to 1 pair and it $147 - total crooks! I paid it to get out of there since my daughter was leaving for college that evening. In reviewing my receipt further and insurance policy, the frames were to be covered 100%, the UV coating was to be no more than $60 - I paid $100; the cleaning kit was never given to me (I had to go back to get it) - I paid $7.99 and the warranty was not explained to me (I had to go back to pick up the warranty card) - I paid $30. The manager took care me.

After my eye exam I picked out new glasses. Was told it would be $160.00. After we were done it jumped to over $300.00. I picked up my glasses about a week later. The prescription was all wrong. They told me to wear them for a week. I tried, the frames broke. Frustrated I returned a second time. Told them I just wanted my money back, as they advertise. Their attitude totally changed! The manager was extremely rude! Told me I would receive my refund by mail in about ten days! She then refused to both give me a receipt for the money due me, or even tell me what my refund would be. She said she didn't have time for that. So now I have no glasses, no refund and no receipt. Just hoping I'll actually see a check in the mail. Total crooks!!

I contacted your store on 4000 N Oakland Ave, Milwaukee, WI where I had an exam in mid-May. I was prescribed Bausch & Lomb Ultra contacts. When I called today, I requested a different brand of contacts. ** basically said "Why should I help you when you haven't been buying contacts from us?" I have yet to order any contacts from anyone. I have mainly used my glasses, with occasional use of the pair of contacts I was given at the exam. "You have to have another exam", "It's past 45 days". I just want to say I will never use Visionworks again, and I will discontinue my daughter's treatment at Visionworks as well. I am so furious.

On July 6, 2015, I placed my order for two eyeglasses, one polarized sunglasses and one regular test glasses with transitions (taking advantage of their BOGO promo) from the South University Drive location. It turns out, they double the price of one because I paid $580, but I digress. When I picked up my glasses on July 11th, the transitions weren't cut right and I was leaving the country the following day so I opted to take it, have them order the transitions and then put them in when I come back a month later.

On 17 Nov 2014, I purchased a set of glasses with transitional bifocals, transitional color to dark, ultra-light lenses, and scratch resistance. My total bill was over $900.00. The lenses showed defect in quality as the color transitional material or something on the lens "Bubbled up" along with spider lines and cracks on the lens when tilted in the sun. I took it back to the store, who insisted that it was me and the way I cleaned my glasses, that they are not responsible for the quality of the lens. They offered to replace the lens at a cost of $380.00 per lens.

False advertising buy one get one free. I paid $1000 for one pair of glasses. BEEN CUSTOMER FOR MANY YEARS AND WILL NEVER GO BACK AND WILL RECOMMEND NOT TO USE VISIONWORKS UNLESS THEY WANT TO GET RIPPED OFF LIKE I DID. Yes I got the better lenses but not at this price. I could get Lasik surgery be cheaper than what a pair of glasses cost especially if your eyesight changes often.

Was told a price of $55 over the phone, with my insurance. After everything was over and done with, charged $80 because of my insurance company's co-pay. Dr. ** had the people/person skills of a telephone pole. I had to ask him where to look when he was looking into my eyes -- didn't make the vision machine comfortable at all. Put numbing drops into my eyes without letting me know what he was doing. He then opened my eyes with his fingers, pushing too hard on the first one. I told him he was pushing too hard and he said, "No, I'm not." Um...ok?

I went to the Visionworks Miami, FL. Near 137th ave & 120th st., I believe (London Square). I went in to have my frames adjusted. A manager began adjusting them and while doing so broke the frames. I was told to not worry and I figured they would just give me another pair but no, they actually made me pay a percentage of glasses a manager broke. I was beyond disgusted. How could a business do that? How can a manager break my glasses then make me pay for them? Unprofessional, and incompetent employees. I wouldn't shop there again or recommend anybody do so.

The beginning of my experience with Visionworks in Port Richey FL was great. The doctor was wonderful and I actually enjoyed my eye exam. I went to the sales floor and a young charismatic woman helped me pick out two frames and we had a great time picking out unique frames. After spending over 400 dollars on both pairs I was informed the store had my prescription lenses in stock and made my everyday glasses on the spot. Fantastic! They had to wait on the sunglasses frames so I left happy with a pickup date of 8/1. They called me on 7/28 and said my glasses were ready for pickup. I was excited, they were ready early!!! Or so I was told.

I went to visionworks in Brick NJ at 588 Route 70 Suite 9 Brick, NJ 08723 to get my eyes checked and get a new glasses. The doctor ** told me that my prescription changed a little in one eye and the other is the same. I went to pick up my new glasses to find out my eyes were both jumped -50. I complained they schedule me with another doctor and redid the exam. Told me my eye vision changed on both eyes. But after picking up my new glasses it was -50, -75 stronger. They offered me another exam which I refused and have requested a refund for their unprofessional services. They refused to refund the exam fee.

I went Visionworks store # 1031 in Lancaster PA for an eye appointment on June 18 2015. My exam was done by Dr. Tyler ** which lasted no more 15 minutes. I have never ever had an eye exam that only took that amount of time. He became very rude when I told him I was not interested in bifocal lenses. After picking out the frames & paying for them I was told they would be ready in 10 days. When I picked them up I tried them. Asked if they were comfortable. It was not until I started to drive that I noticed a problem that the prescription something seemed really wrong. I return to visionworks. They recommended that I have a re-exam with a different Dr. which I did only to be told by that dr. that the first prescription was way off that I had first received from Dr. ** so they changed it & I had to wait another 10 days to receive the newer prescription.

I went to Visionworks for the first time in March 2015 and started shopping for frames. I am very particular and feel very strongly that my glasses are an important investment for me. I do not have insurance and so I am very careful b/c the total cost is completely out of pocket for me. I made sure to inform all the salespeople of this so they could better help me. I did take my time shopping and choosing and finally in May made a decision. I took advantage of the buy one get one free sale. I bought 1 pair of regular frames and 1 sunglass frame. After discussing the UV Complete option I added it to both of my frames. One of the main reasons I did so is b/c supposedly it promises the highest degree of scratch resistance on lenses that they are capable of. I was looking forward to having lenses that didn't scratch easily and paid an additional $150 for it (the UV Complete does come with other benefits such as no glare or glare-free, etc).

I went to Visionworks in Salem, NH for an eye exam. I wanted a second opinion on the freckle in my eye. The doctor was a Portuguese female doctor. I forget her name (sorry). She acted like I really disrupted her day by having an appointment with her, and did not want to see me. She rushed through the eye exam (I didn't even finish reading one line & she would change to the next one). She wasn't paying attention when I was reading the lines, etc. Basically she said she didn't see the freckle & to come back to dilate my eyes.

I went to the eye Dr. there since it was part of my insurance. The contacts were also a fair price. The glasses however were the biggest ripoff. The saleslady neglected to show me the $69 glasses and said if I bought the "buy one get one free" it would cost me more! The kicker is that they charge per eye! They said it was because sometimes the eyes have different strengths. Ok, but mine were both the same strength. They couldn't answer. So I end up buying a pair that is too small for my glass strength, which means I can't see when I look down and they cost me $300 plus insurance! Fake ads and not very honest or helpful salespeople. They just want to sell.

I have gone to this location for 11 years and continued when it was change from Hour Eyes to Visionworks. On 7/17/15 my son and I visited to purchase glasses as he was going away for college. Upon entering the store I was not once greeted or acknowledge as a customer. Typically, a normal greeting is "Hi, someone will be with you." My son and I browsed until we found the two frames we wanted to purchase and waited patiently for a Sale's Rep. After a Sale's Rep became available, she turned around and asked another rep who is next. The other sales rep looked around and said "that lady is next." I then said "excuse I'm next and I've been here for 15 minutes waiting." In response, she stated that she is a patient and patients have priority over other customers. I was blown away by that remark, and not to make a spectacle of myself I turned around and left. All I can say is wow!!!

We are forced to use vision works b/c of a change in insurance. Glasses selection is sub-par, wait for appointments is long, wait time for glasses is often more than a week.

Went in to Visionworks and tried to purchase glasses with weekly coupon. They did not respect the nature of the coupon and would not give me my corrective lenses prescription until I made a fool of them for their company policy rules. I checked them and they ended up giving me my prescription finally through the doctor. Hope they are the right ones. If not they will be having a lawsuit on their hands.

Went there because of the buy one get one 1/2 off. Well couldn't even do that because they were more. That's how they would make the extra money. I had to use my same frame. I got my glasses and couldn't see my computer at work. Had to tilt my head up. Went back and they said they would fix them. They supposedly did another pair of lenses, had to wait like 4 hours. Put them on and I swear they were the same lenses. I still could not see. I see blurry still. She told me to try using them and see if they work out. And, I work in front of a computer and I have to tilt my head up all day. I am out of $200 something dollars, my insurance paid some. I will never ever go back and anyone please don't go there. YOU WILL NOT SAVE MONEY AND YOU WON'T GET GLASSES THAT YOU CAN SEE OUT OF..

I bought 2 pair of glasses and never was told that I must purchase a warranty. I spent over 400.00 and returned 6 months later with a broken arm on the 1 pair, then was told about the warranty that I must purchase. I then did that for more money, and returned 6 months later with a broken pair on the 2nd pair, and they told me that pair was not under warranty because I never purchased the warranty on the second pair. I give up and will never return to that piece of ** store.

First they got the order backwards - made the reading glasses sunglasses and vice versa. I was understanding and patient. Next they ordered the wrong sunglass lens...I am still waiting two weeks later. Went to pick up my readers and was told I would have to pay for a cleaning lens cloth. Shame on you. Disgraceful treatment and even refused when I asked at least. Since I was waiting an extra two weeks, they could throw me a lens cleaning cloth...they gave both me and my husband a hard time and said no, we would have to purchase the lens cloth. You must be kidding!

I brought a client in to for an appointment to have an eye exam and purchase her glasses. The client had no complaints. Recently I decided to purchase lens with vision before starting graduate school. I am enrolled in an advanced program, I have really hard time to return my lens and thought maybe I needed to get use to the new lens. Upon returning to Visionworks, without an exam or rechecking my measurements, the staff had already concluded that it was not their fault, I have waited too long and for sure I need to return to my eye doctor. Later, I learn other co-workers have had this same issues with this store.

Went in to make an appointment for my daughter for an eye exam. They had a cancellation and took her right in. The Dr was great. Went back out to pay for exam and the snarky lady would not allow me to pay for the exam until we picked out frames. I explained that I had not planned on her getting in so fast and I had people waiting for me in the mall. I needed to have at least an hr for my picky 11 year old to decide on frames. She refused to let me pay or get my prescription. So we said we would be back a little later. My daughter told me she didn't want to return because the lady was yelling at her in her pre exam room while I was filling out the paperwork. I will not be returning and it's unfortunate because we really liked the Dr.

I went to your Castleton store and told them that I had not been satisfied with my previous optometrist. They did the exam and briefly mentioned that I had cataracts. The glasses they got me didn't help with my vision due to the cataracts. The surgeon for my cataracts said they shouldn't have ordered my glasses until after the surgery. I told your associate about it and all they said was that most people don't get it done. I'm furious that they felt that they knew how I think. I spent way too much for what I received. I need someone to call me and work this out.

The first time I went to get my eye exam done the doctor and the licensed optician was very nice. I order my glasses. Week later the optician called me to let me know that my glasses are in, so I went to pick up my glasses I tried it on. I realized when I look closely it was blurry but from a distance it was very clear, so I told the optician and he said he'll go talk to the doctor and then he come back to basically with the solution to let me know I have to pay an extra hundred dollars. Now my insurance pay a $170 just for the frame alone not to mention the lenses and I had to pay an extra hundred $132 out of pocket. I told the optician I'm not paying extra hundred dollars. But because it was Labor Day weekend I was going out of town with my family so I took the glasses and left. There's a 30 days refund policy.

I recently purchased 2 sets of glasses. The sunglasses were never correct. My very close vision was not correct. I could barely see my watch on my wrist. When I took the sunglasses back to the same store a few weeks later, I was told by an optometrist there that the "These are not the correct pair for my progressive lenses and that some of the ladies who worked there did not always know what they were doing". He said I could simply exchange the sunglasses for a new pair that worked for me. When I returned to the same store later, the same man was there. I picked out a pair of frames for sunglasses. He had me sit with the manager who went through the computer data and told me, "That will be $310."

On my way to Len Craft and saw world works new opening for business. I usually check out customers reviews but being new I thought what could go wrong. I purchased glasses for 700.00 and the Lens always have a smug films, took them back. The clerk clean, two weeks later the lens fell out took the glasses back. The representative told me if I have anymore just bring back and they would refund my funds. 7 weeks later smug film got worse and lens fell out. Took back ask for my money. Another manager gave me free cleaning napkins and told me to try that. I told her I am not the first person that is having this issues. I call the BBB and true enough many customers is have the same issues. My glasses is only 2 months and wear them constantly to see. I want to know how do I get my money refund.

I went to Visionworks to get an eye exam. The doctor made a mistake on the prescription. As a result, I got one pair of glasses does not work on me. The doctor told me that everyone could make a mistake and she is not responsible for this. I have to pay for this pair of glasses. The Visionworks told me that the doctor was independent, they could not do anything. What a joke!!

I spent more money there than I ever have, yet I ended up receiving the cheapest, most poorly made glasses that I've ever seen which broke within a month. I went to get a replacement pair, since I remember saying yes to the insurance and even remember it saying it on my receipt, but Visionworks tells me that my record says that I don't have the insurance. I am positive that I paid for it, so is this human error, computer error, or a lie to get out of having to replace my glasses? Then they say that it wouldn't have mattered anyway because the insurance doesn't cover hinge breaks. What? It doesn't matter their excuse; they will find any lie to tell you just to get out of honoring what they promised. Don't chance doing business here, not when there are better places nearby. Please spread the word to help prevent others from being swindled!

I purchased my glasses; every day wear, sun and computer glasses from the Waldorf, MD, ST Charles Towne Center Visionworks. My everyday wear eye glass frame broke after five months that I purchased and paid for insurance on. I took my glasses to the Waldorf store. The receptionist looked in the computer and found a frame at one of there stores in Minneapolis. I was told they will FedEx the frames to the Maryland store and it would take 3 to 4 days.

I went in to purchase glasses & I was there literally for 35 min before someone finally opened their mouth to acknowledge me. Sad thing is that they weren't even busy. No actually they were busy, running their mouths, gossiping, & preparing to run next door to T-mobile to get their phone charged! The lady who finally says something to me didn't even make direct eye contact! Her exact words were, "You're with the lady in the back?" I'm like, "Huh!!! No, I'm by myself & I've been waiting for someone to offer me some customer service like you have to last 4 customers who's walked through your doors!" I was literally walked past 9 times by the same 3 employees with a simple, "Are you finding everything okay, need any help, how are you today, etc." If it weren't for the deal they were offering I would have tossed the frames in my hand to the floor & walked out... Tooooo irritated for words!!!

I went there for the first time due to my personal eye dr having a limited selection of frames. My sunglasses came in somehow a mix of black & brown, and my lenses that I paid for to be thinned, scratched my face to the point where I'm wearing concealer all around my eye. I called when I realized the tint was wrong the afternoon that I picked them up, to be argued with by the general manager that there is no way they were wrong. When I brought them in he compared them to the 2 samples and they weren't either color and he didn't know what to do besides order me new lenses. Ten days later they come in, completely brown and still extremely thick. I have never been so frustrated with the customer service somewhere in my life, I won't ever go back!

I purchased glasses in December. Got up yesterday to put glasses on & handle broke off. I went to the store where I purchased them. I was told I would have to buy new frames. The lady said, “We can give you 20 percent off.” I told her I did not abuse the glasses. & that I hadn't had them that long. She, “Well you didn't buy the warranty.” I told her “I wasn't offered the warranty.” She got the manager & he said, “We don't even carry these frames but we can order some more & put your lenses in them. You can pay 69.99 for them. It will take 2 weeks to get them.” I told him that wasn't fair. I told him that the guy that sold them to me that those don't break. When I told him I had seen glasses like that break he said, “No they don't because they have knee action.”

Somehow I ended up at visionworks around 6 months ago. I had a pair of glasses I wear at night but I misplaced them and just went in to get new contacts. When they told me to take my old pair out and throw them away I went through the routine and was then told by the doctor that one eye was red and he would NOT allow me to get a pair of trial contacts. Of course I argued with him and the staff and they were all rude.

Our appointment was at 3:30 and it took an hour to see the doctor. I didn't finally leave there until 5pm. The doctor was fine although he did seemed rushed at the waiting room was packed. I had no insurance and paid cash for this visit. I will not return in the future as I do not like spending my day in a waiting room. I was obviously triple booked. When I went to the frames section, my mother was looking at frames for herself. She has insurance. When my mom asked how much would insurance cover, the salesman went into her insurance coverage and pre-authorized purchasing the frames there. She went next door to another optical and found a pair she liked better but couldn't purchase them as she was now locked out and only authorized at Visionworks so she went back there & then told her she had to wait till Monday to fix the problem as Davis Vision was closed on Saturday. NEVER WILL WE RETURN.

I went to Visionworks 5 times, with myself and 4 family members. The experience was quite bad every time. One store was disorganized and slow. Someone was always at the front desk waiting for glasses or lenses that had been lost. They forgot to call us when our order was ready. They couldn't answer simple questions about different glasses options or insurance benefits. Some of the associates were nice, but none were efficient or very competent. One doctor was quite good; another couldn't answer simple direct questions and rushed us out the door while we still had issues to settle.

I am in the NYS plan for eyeglass coverage and went to participating provider Visionworks and received "covered" glasses that contained "covered" lenses that are of such poor quality that they are constantly and consistently cloudy, dirty, and not clear to see through, no matter how often, or how much I clean them per eyeglass cleaning instructions. I own 9 pairs of glasses with $53 Wal-Mart replacement lenses and do not have this problem.

On April 1 2015 I went to Store 95 in Phoenix to buy new frames with new RX. When I picked them up I could not see very well or read. Took the glasses back to Dr. to be checked. They are not right. Took new Rx. to have remade on April 23. When I picked them up they were still not right. Went back to Dr. They had put the old Rx. back in the glasses. Took the glasses back to store right away on May 8 2015. I was told that someone would lose their job. I feel I should receive some kind of compensation after spending $386.60 and still do not have my glasses. I am 74 and would like to read again.

I desperately need to pick up my contacts, yet they close at 7:00! No one gets out of work at 7:00! I mean, come on!

Office manager was rude to me and rolled her eyes at me when I asked her to give me a moment as I was on a call. Amount of charges was not disclosed to me. Examination was rushed and didn't feel thorough. Called back to question charges and I was speaking was cut off. Was told Dr would return my call and did not receive one. Asked for a refund and was denied. Went into office to speak with owner and office Mgr said she could take a message. When I insisted on speaking with owner office Mgr called security.

I ordered identical frames on a buy-one-get-one-free promotion for my father, who had his original Vision Works glasses lost during a stay in the hospital. I went into the Vision Works store on April 19th or 20th. To make it easy on myself, I ordered 2 of the same frames. The store only had 1 pair in stock but I was told the second pair would be in by the end of the week. I paid the bill at that time. The first pair was ready by the next day and I was told they would call us when the free pair was ready. We waited and waited and never, ever received any call from Vision Works over a 3 week period. I did call about once a week to see what the hold-up was and each time I was told the frames were still on order and that the store was at the mercy of the manufacturer.

My husband and I bought our eyeglasses from Visionworks in New Port Richey Florida a couple of months ago. We were referred to by friends. My husband has no problems with his glasses, however, I am in Cape May, NJ and my screw has come out of my glasses 4 times already. There is no Visionworks near me. I have always gone to Wal-Mart for my glasses and will go back there again. Very discouraging. I will not be returning to Visionworks.

I ordered a pair of prescription sunglasses that I specifically asked if the curved style frame would prevent them from making the lenses transition styled versus regular polarized lenses......they said “sure no problem”.... A day before my order was set to be ready I get a phone call stating they couldn't make the lenses because of the very issue that I asked about. Now here is the kicker- I had to wait another 2 weeks because of this lack of product knowledge on their part.

Management very unprofessional. Patients files out in the open in the sales floor where other patients could see them. Talking about patients to other patients.

I have been a customer of Visionworks for years and bought with 50 percent down. This time I went in and they demanded payment in full which I paid. I was told the glasses would be in within 7 to 10 days and the contract showed 11 days. After more than the allotted time I contacted them and was told they were waiting for the vendor so they can fill the order. I believe they are floating on my money and stalling for time. They could of easily called me to tell me they had a problem and we could of worked it out. This is NOT the way to do business. I have canceled my order and they have my money. I'm worried they may be going out of business and I'll never see my money. I am a senior and can't afford to lose this money.

I have had cataract surgery on both eyes. That allows me to get a pair of glasses and bill them to Medicare. I am a retired military veteran. I have TriCare For Life as my secondary or supplemental insurance. Whatever Medicare will pay 80% of TriCare will pay the remaining 20%. All that needs to be done is Medicare needs to be billed and the bill is automatically sent to TriCare and paid. Nothing more has to happen. Visionworks is telling me that they do not work with supplemental insurance and I have to pay the co-pay and get reimbursed. I have been retired from the Air Force for 16 years. This is the first time I have run into a situation like this.

They twice 2 or 3 times the cost and then they say buy one get one free. Liars.

I purchased a pair of eye glasses from Vision Works with at least 3-4 upgrades. I have been in and out of the store complaining for different reasons. The lens fell out 4-5 times before they gave me new frames. There was a glare on my glasses so I took them back in so I could upgrade to smudge/glare proof, scratch resistance lens. The lens I upgraded to are not glare or smudge proof. In fact they smudge up while I'm wearing them. They are extremely hard to clean, and need to be cleaned throughout the day constantly. Whenever I do or did have go into the facility and someone cleaned them for me, it took them a long time to clean them as well.

I've been seeing the doctor here for at least 20 years previously the Eye Dr. Since Visionworks took over the customer service is terrible - Woodbridge NJ office. Ordered contacts that took 3 WEEKS to come in. Never did I Ever wait so long. You approach front desk and they ignore you or appear bothered to help you. Showed up as a walk in as my last right contact ripped... They refused to see me. I am now 3 days walking around with distorted vision!!!! And had to miss work!! Doctor would not come out of office to even speak with me as it was a doctor that I don't typically see - this was a covering dr. This unfortunately happened on a late Saturday so stuck waiting till Monday. Over 20 years I have NEVER been turned away!! Have walked in MANY TIMES SAME SITUATION. I will be switching eye doctors after today's visit. UNACCEPTABLE.

My husband and I went in to their store today to get him a pair of glasses. We waited an hour and never once got greeted, or told that it would be a moment before we were helped. A man walked in 30 minutes after us and an employee proceed to help him before us. I'm pissed.

I bought my glasses and picked up my new pair on March 14. I noticed that there was a small crack in the lens. I took them back to the store and after the Rep dropped them on the floor twice, she said that they would reorder my lenses. 10 days later, I was told they were ready. When I got there to pick them up, after waiting 30 minutes, I was told that the lenses they ordered had more cracks in them. Faulty lenses. More like faulty staff. When I picked them up on April 18th, a month after I purchased them, they were finally ready. When I asked for a manager I was told that they are not available. I asked for compensation or partial refund and she said no. I made sure to explain my story loudly enough for the crowded room to hear. This place is a rip off and I will never go back.

Frames broke, ordered new ones four weeks ago, still no glasses. Last week, told me the frames are back ordered. Still, no glasses. This company should have told me up front about the problem, thus giving me an opportunity to explore other options. They have totally failed to provide this service to me, for certain, I recommend any other company. They still have the money for the frames, and I have no glasses.

DON'T GO HERE!!! POOR CUSTOMER SERVICE AND INCOMPETENT LENS-MAKING! Had to return several times to get my glasses. 1st time, prescription not filled correctly (eye center was off). 2nd time, they didn't return my original lenses (as requested) for the frames I brought in to get transition lenses. 3rd time (I bought 2 pair of glasses), the 2nd pair give headaches and Visionworks refused to even look at them. I will NEVER go to a Visionworks eye center again.

DO NOT go to Visionworks!!! They do not back up the products they sell!!! Three employees including the MOD confirmed the anti-glare coating had peeled off but refused to replaced the defective product. I work from home, my eyeglass case and the microfiber cloth is within arm's reach. I do not use any cleaner or chemicals to clean my eyeglass.

I don't like the customer service especially at the one on Cottman Avenue. I asked for an early appointment and they said no without even checking the schedule. I will never go to this ghetto place again.

We have been going to visionworks since it was eyemasters. We've always been happy with their work. However when I this time there was a sign that stated buy one pair get the second pair free so I got my eyes examined and went out and talk to the girl. Picked out two pair of glasses and one regular glass glasses. When she figured out the deal, we came to 1400 dollars and something and then she deducted 669 for the second. Leaving me a total of seven hundred and fifty nine dollars for one pair of glasses. I have never paid that much for any glasses that I bought from eyemasters and I was very disappointed so I cancelled my order and I will not ever go back there again. Also after my wife called and talked with the lady and told her about the prices, the lady then told her that she could give us 40 percent off. I thought that'd be pretty odd. After all that, she was willing to give me 40% off than ever before so I'm done with visionworks.

I have been wearing glasses for over 15 years and have previously only had one small problem that was fixed within a reasonable time frame. Now to my experience with Visionworks. I purchased eyeglasses for a total amount of $818.58. These were supposed to be very good quality glasses. I wish I could find out if they were good because since the purchase date on 11/25/2014 I have not had the correct lenses. The first problem was the height issue. Things were blurry because on the left lens the reading portion was made too small. This problem was fixed.

Purchased a 500-dollar pair one year ago. Recently the lenses started to look as though there were tiny webs in each lens. Took them back to the store, but was told I would have to pay another 200 dollars if I wanted to replace the lenses. What a RIPOFF.

I went to Visionworks to get an eye exam. I had a coupon for "buy one, get one free", but I was told because I'm using insurance, I was unable to get that offer. What I was offered was get 1/2 off my second frame, but that's not what the advertisement.

Got my glasses 2 1/2 months ago. Lens already fell out. Couldn't find lens. Was told that total cost for new lens is coming out of my pocket. Not interested in helping out in any way. Just wanted to get me in there and get more of my money. Will suggest union shop for better eyewear services for employees. These people are the worst.

I purchased a pair of glasses several months ago, paid almost 400.00 for them to be the way that I wanted them and scratch resistant was a must and not even a year later my lenses are scratched and chipped.. For the price I paid there shouldn't be any scratches at all.. I only use approved lens wipes to clean them..

Visionworks should change their name to "Bait And Switch." The employee who attempted to help me was very pleasant. Unfortunately, she couldn't make any decisions. She would go to the office manager, who couldn't make a decision, and passed her off to the optometrist (**). The optometrist (**), who was in his office 30 feet away, spent several minutes on the phone with ** discussing my concerns. My concerns are these: I brought two of my children in for eye exams, using a promotional offer for $20/person. The optometrist (**) suggested that my son not wear his contacts for a short period and return so he could re-examine his eyes to determine the right prescription.

Just wanted to say I had a wonderful experience at the Visionworks in Homestead Pa. They were experienced and pleasant. ** assisted me...he was very knowledgeable. I picked my glasses up 4 business days later and again was treated with the utmost kindness. The facility was very clean and salesman was wearing a suit...very professional. I would definitely recommend to my friends.

I took my son into VISIONWORKS for an eye exam at which time they informed me that he needed glasses. So he picked out glasses, etc. He had not previously had to wear glass and the optometrist said he would have to adjust. After several days of attempting to adjust, we went back to the store... "Oh were sorry, we put the wrong lens in...." So they replaced the lens. My son went off to college and keep complaining about the glasses. When he was able to return to Buffalo, I took him to a REAL eye ophthalmologist who explained to me that my son did not need glasses and that’s why he was having a hard time trying to adjust.

I made an appointment after 2 hours of waiting. I was told by the black long haired receptionists at the Knoxville TN Center mall location I wasn't covered. So I called my insurance. She lied. She could have called the same number I did to find out that I was covered... She was rude, placed people in front of me and didn't know a thing about filing insurance. This is not my first bad experience with them but it will be my last!!! Worst place I have ever dealt with when it comes to vision... Run. Do not waste your time, money or energy.

We went to Visionworks and got an eye exam. The Saleswomen was trying really hard to get us to buy two glasses and sunglasses that we clearly could not afford. We left and went to another place which was more reasonable and asked for my exam to be faxed over, which I paid for. We sat there waiting a long while for them to fax it over but they never did and the store closed without even trying to fax over my eye exam results. The Visionworks that we went to was in East Setauket, NY 11733.

I purchased a new pair of glasses at Visionworks in Eden Prairie, Mn. As the 12 month warranty elapsed I noticed that the lenses were becoming a little fuzzy to look through. Now it's been just over 18 months and the lenses are so fuzzy that they are unusable. The first person I talked to at the store said it was because I rinsed them with water which breaks down the coating. I complained to their corporate customer service about the coating being biodegradable and was eventually routed to the store manager. She briefly looked at the lenses and said that the coating was fine but that the lenses are all scratched up. She said they couldn't be fixed and offered a 25% discount on new lenses. With that discount the price was the same as other nearby stores every day un-discounted price.

Have been here 2hrs & still have not been seen. We are new to the area & will never ever come here again. I even called to ask if I needed an appt. The lady on the phone said they were slow & to just come on in. Also no one was friendly. Very disappointing.

I went to my appt. at VisionWorks for contact lenses and my insurance was accepted here. I was given a trial pair to wear for a week to make sure things worked out okay. I was then told during my visit that I had to order my contacts or I would lose my benefit for contacts, so I ordered them. Not even a week later, I went back in because the contacts were not working. Turns out I had the wrong Rx in one eye and they had to adjust it. I wanted to change my contact order, because I had the wrong Rx. They said I couldn't change the order, nor return the contacts for the correct Rx. I then went to Wal-mart Vision Center to get the correct contact lenses. I will never return to VisionWorks.