LensCrafters Reviews

I went to Lens Crafters and had a eye exam and purchased glasses. 23rd of November 22. I never received a text or email or phone call stating the glasses was ready for pick up. I called on the 13 December 22. I call and was told they were ready. When I picked up the glasses on 14 December 22 come to find out the glasses were there since the 30 November 22 the woman that help seem not to be concerned at all. And when I got to my job and looked at my phone there was a text that came to me after I received the glasses.

I have been buying Ray Ban sunglasses since 1970. I have had prescription Ray Bans since the 1990s. I have a pair now where the coating is coming off after three years and I still have the previous two prescriptions and there isn't a coating on the lens, It's a prescription lens, not a coating. There is absolutely no problem with those lenses.

I went to Lenscrafters. I got right in, eye exam was thorough: color test to taking pitcures of my eyes. Ashley did a great job with me from insurance questions, finding and fitting me with new glasses. I will be back next year.

I will never recommend LensCrafters! Aside from the cost of their product, the service, specifically at the 23rd Street/Madison Avenue, NYC location, is substandard. After 25 years with a local ophthalmologist, I decided to visit LensCrafters. What a mistake, especially after my experience with Nicole the store manager.

I would like to share the most amazing experience with the epitome of customer service. I have lost one of the screws for my sunglasses and I tried different stores to get it repaired. None able to help as my Oakley sunglasses required a special screw. I saw LensCrafters store in Aventura mall and I went inside. I was greeted by Vince, who was very kind to help me out and fix my glasses, I am extremely grateful. Vince is an excellent and dedicated employee that emphasizes the store value and quality of service. Thank you.

I am new to Vermont and I brought my daughter there to get glasses. Let me be clear, the doctor next to this location was awesome as was their staff. LensCrafters is not. The lady waiting on me made me think I had bad insurance and stated they would only cover 47.00. My bill was over 400. When I got home I logged in and seen they were out of network. I notified the corporate office and they said to call that office. I called and the same lady answered and I told her I wanted it cancelled. She said ok. I do have the email telling me to call her and since it was the same day no problem at all. Yesterday I get a text stating glasses are ready. I checked my card and they did not remove the charge. This is not acceptable. I have made a complaint to the BBB as well. I will continue to contact review agencies and their corporate office until this is resolved.

My experience was not good. Got progressive lenses. Told her I wanted ones just like was wearing. Got glasses and frames within a week. They were fine for reading but could not drive. Every thing blurry. So I took them back for a refund. Had to wait for my Insurance reimbursement for a month and that was with several calls. These glasses total over $700.00 my share was 290.00 and my insurance was a flat 325.00 for lenses. Of course LensCrafters showed all these discounts for the scratch resistance, Transitional and more. Went to Eyemart Express for all the same features that's listed above and my out of pocket was only $49.85. Once my insurance was reinstated they were very helpful in adjustments. Lens Crafters Doctor was even rude at times for my annual eye exam and try to rush you through all your appointment. I would never suggest Lens Crafters to anyone. I will never use again. Senior citizens it will pay you to shop around.

Nicole was most pleasant and helpful to me as I was looking at frames. Since I now have to wear progressive lenses I’m a bit stressed. She also wears them and she made me feel more comfortable with the idea. Very professional yet down-to-earth. Glad I went to the store!

This was my second visit to this location in Lithonia GA to pick up my glasses due to a change in my prescription after cataract surgery. I purchased my glasses in March 2022 and was told that after my cataract surgery I would only have to pay $40 for the eye exam to have my prescription adjusted but that was not true. I had to pay $54 for the exam plus $165 for new lenses. I had been told previously that I wouldn't be charged an additional amount to have the new prescription put in my glasses but I went ahead and paid the money because I needed my glasses. After waiting 2 weeks to receive the glasses back I went to pick them up and realized I couldn't see anything with them on.

I purchased 3 pairs of Cartier prescription eyeglasses in November 1996. Billy is the Sales Associate at Ala Moana Shopping Center (Honolulu, HI). Best Service Ever w/o extra charges. Best of the Best.

I went to order frames online, because I was going to use insurance they said someone needed to contact me to complete the order, reached out 3 times to try and do it and no one ever got to me. After two months of that I just went into the store to do it. They simply did not want to help me. My insurance was out of network (which I knew and I planned to pay the difference and told the sales associate that). I just really wanted the frames I saw there as the other stores I checked didn't have anything I liked. They told me I couldn't get the frames I liked with my prescription which was odd because I never had an issue before and my old glasses had the same shape. I asked were they sure because that was new to me to hear that, they said yes you will have to pick something else. After not finding anything else I went to Pearle Vision and got the SAME frames with no issues.

I have not used LensCrafters since the 90’s. Well, different in PA glasses done on-site is a NO. Spent over 3 hours in the location due to their system not working properly. Never use health insurance but used vision only. Added warranty when didn’t want it because the trouble with the system. Just to fill my 2 glasses my own frames cost over $200 then purchased a brand new glasses over $400. Never in my life have I ever paid over $600 for glasses. So moving forward got a text, glasses are in so traveling about 1 hour to Monroeville. So needless to say, 2 out of 3 are done. We ask for prescription paper. Was told it was in our folder we received. WHAT FOLDER, stated the system was down.

In May and early June I purchased 3 pairs of glasses from Lenscrafters at Orchard Park Mall in Kelowna- the first two in May and the third in June. I was happy with the frames and professional service from the sales lady in May. When I received the first two pairs, I discovered the Office glasses did not work for me. This is because I was NOT told Lenscrafters ONLY makes 1 kind of office glass. A training issue. This was not discussed or explained. I then reached out to my Optometrist who kindly provided a second prescription to help Lenscrafters fix the problem. I then waited more than a month and heard nothing about the office glasses or the third pair I needed for work.

Asher **, the apprentice optician who helped with the purchase of lenses for my old glasses and a new pair of frames and lenses was excellent. She was efficient and very knowledgeable and made the whole experience great!

The service that Margie provided was outstanding. I am so pleased with the quality care she provided at the Gateway Mall in Prescott. I wrote a review earlier but don't see it here so I want to make sure Margie gets full praise for her professionalism.

I had visited Lenscrafters to help fix my glasses which I had bent accidently because I had stepped on them. The service was great, an optician named Nasrin was very kind and quick to help. I'm very happy my glasses were able to be fixed when I had little time to spare.

I would like to give Brad (Optical Technician) of assisting every time I visit the store. Brad is very knowledgeable about his job. Please give Brad an EXCELLENT CUSTOMER SATISFACTION. I would like to recommend it to anyone who will visit the store to look for Brad for assistance. Keep up the good work Brad and GOODLUCK!

I went to Lenscrafters for glasses in jan. They were very unprofessional. They did not use my insurance. When I got my glasses they were poor quality. In the end to correct the problem with my lens it would have costed 150 dollars. Since I live on a fixed income I had to use gorilla glue to keep my lens in frames.

I broke my glasses on Memorial Day weekend. My job requirement is fine detailed dental procedures. I had a spare set but the prescription on the old was not current. My old glasses were repaired and restored like new quickly and there was no charge for their service. I rate them them a ten plus. The store manager was courteous and very helpful. I recommend the Barboursville store a 10 plus rating for service, friendliness and professionalism.

Updated on 03/14/2025: This is actually a continuation of problems first noted in my 2022 review. The "film pulling away" thing is now along the outer edge of both lenses. Picture is attached this time and is best seen enlarged.

$640 FOR READING LENSES w/ TRANSITIONS!! NO FRAMES, JUST LENSES! REALLY!! JUST went in the south Lakeland store today (March 25th, 2022) to get a price on lenses only. I bought the Amazon Echo Frames that are prescription ready. My vision is perfect except for needing reading glasses (only -1.75). So I ONLY needed a price for reading lenses with Transitions. Guess what I got for a quote? ---> $640.00!!! Are you kidding me!! $640.00 for Reading only with Transitions! That's without an eye exam because they said I don't need one for readers! I don't have insurance so I guess they think I'm stupid enough to buy into this garbage price! Also the lenses were just the cheap polycarbonate lenses!!! C'MON!! $640 FOR CHEAP PLASTIC READING LENSES?? Really?? The "transitions" part should be less than $100! Maybe if I drove there in a Yugo I'd get a better price, doubt it!!

Entire staff at Lens Crafters in Middletown, NY at Galleria Mall, were professional and knowledgeable. Salesperson Jamie was very personable. Lens Crafters are the best in overall service and quality for prescription glasses, in my humble opinion. Never had a problem with my glasses purchased from Lens Crafters. I highly recommend them for all your eyeglass needs.

On Dec 7th, 2021, the Lenscrafters at Calgary Market Mall, cancelled my purchase of Prescription Glasses due to delivery issues. As per them they sent the refund request to Head Office. Till date ie Jan 17, 2022 there is no update on any refund. What could this really mean? Either - the Lenscrafters at Calgary Market Mall is lying. The Accounts department of Luxottica is inefficient. They are just plain thieves.

It takes really long time to get a new pair of glasses. Almost 2 weeks, and I still did not get mine. When asked online agent to give an update on ETA of glasses, they bluffed you with the day they didn't work!!!! This is totally messed up!

Ordered a pair of glasses and then one week later I noticed it was for another customer. Store manager processed a refund and charged me for the actual glasses. Two weeks later I have yet to receive my $303.99. Store manager has no answers, customer service hangs up on me after putting me on hold 3 times, headquarters number 5137656294 rings once and hangs up. No one will help and this is unprofessional.

My experience was very good. The doctor and assistants are very detailed. Stephanie on Dallas Highway went beyond to get me the best deal. I really appreciate that. I was in the store Jan 3, 2022. ****

I took a pair of glasses for a nose guard repair. The threads for the screw was stripped. The tech worked for about 45 minutes to complete the repair. She tried different tiny screws to complete the repair. She displayed a great deal of perseverance and patience and saved me some money.

Called to ask questions and got put on hold for over 5 min and I hung up. No Callback! Guess they don't need my business. This made me check reviews online line and now I sure I will not be calling them.

I purchased a pair of glasses, they told me to take them home and try them. I had 30 days. Took them back and they wouldn't return them. I had them for almost 3 weeks. Sad thing is that I'm a repeat customer.

Went there a year ago to get new glasses. Almost $600 and they’re garbage. They warped almost a week after getting them and I went back twice only for them to bandaid fix it and they went right back to falling off my face. The handles on both sides snapped randomly and are held together by glue making the warping issue worse. Complete garbage for an extravagant price. I can’t afford a new pair so I’m stuck with them.

As today November 18th it’s been almost 1 month since I visited the store to get my prescription lenses and frame. They said they would be ready in 7 days. As today they do not provide any reason about it.

My husband and I arrived at Lenscrafters 15 mins before closing on a November Sunday. I was there to pick up my prescription sunglasses and my husband went to pick out and purchase prescription glasses and prescription sunglasses. We were in the store until 730 pm, 1.5 hours beyond their closing time. The level of service, the depth of knowledge and genuine commitment to customer satisfaction demonstrated quite clearly with words and body language made our shopping experience for glasses refreshingly incredible. We were welcomed and not for even an instance rushed or felt rushed. Dalton, the store manager, was the one who assisted us and his professionalism, personality, and knowledge in the eyewear industry was vast and thorough. He truly loves what he does which translated into the remarkable shopping experience, he created that left my husband and I way beyond satisfied.

Rude people. Did not want to repair. Acted like it was my fault. Never go back. Had insurance and still cost over 400 for one pair. Can buy cheaper and better anywhere else. Stanton optical - quality glasses, good people.

My SVC rep was Tonae. Due to her exceptional knowledge, personal care, and expertise in dealing with very high prescriptions I was able to get the best pair of glasses I've ever purchased in life. They are everything she said they would be. I absolutely love them!!!! She worked with me thru multiple visits, and advised me to get the recommended dilation before attempting a new purchase so the provider could determine which of the two prescriptions were appropriate.

Continued to use the glasses, thinking I just need to get accustomed to the new prescription. But in fact I have never been able to read or drive with these glasses. Took them back to the store, and was told, I just needed to purchase a new pair. Are you kidding me, at over $600, I won't be getting them from Lenscrafters.

I purchased a brand new pair of frames from MOSCOT in NYC and took them to the Brookline MA store on Beacon St on 8/14/2021. I choose new lenses and paid $788.99 I have not received the glasses as of 9/15/2021. I cannot get the date when they will be ready. All Kim can tell me is that they are working on them. I paid $290.00 for the frames for a total expense of $1,078.99. All I want is a check for the total expense of $1,078.99! I filled out an online complaint form, but I need my MONEY BACK so I never go back to Lenscrafters again! They are part of a huge conglomerate under LUXOTICA. I will continue to post as I get results!

Expensive Oakley RX Sunglasses, less than year old, parts fell off. Store doesn't have parts, said talk to Oakley. No one to talk to at Oakley, but you can BUY replacement parts online for glasses still under warranty. Bad customer service after the sale and I have a warranty. NO OAKLEY! NO MORE LENSCRAFTERS!

After submitting my prescription sunglass order online the service reps kept contacting me about issues with the prescription. This also happened when I tried to order a few months back. I resent them the entire prescription. Another rep contacted me stating they need me to resubmit another new order. I am very disappointed with the customer service that I received and let this be a warning to pass on Lenscrafters.

When I went to them originally 20 years ago service was great. I got my glasses in just a matter of hours or a few days. Recently I went to make another purchase. I asked how long it would take to make my glasses. They told me the same day or next day. After making my purchase they informed me that it would take up to 10 days for my glasses to get made. I told him I wasn't satisfied with this and I would like my money back. I told him that their salesperson that told me one or two days and they transferred me to their so-called lab. These people informed me that could be up to 10 days but would make a rush on it and call me. It's now 10 days and still no glasses. It seems like the whole company likes to lie to their customers. Never again.

I purchased two pairs of glasses from the Eastern Hills Mall, Clarence NY and I've only been wearing the glasses for 3 months.. I'm extra careful about cleaning them but the AR coating is spotted all over the glasses. The Manager of the store says he can't do anything for me. My original order had to be sent back because it had the wrong script. 3 months and they are blurry already.. He said the sun affects them.. WHAT.. They are transitions with some new coating they offered. WELL the coating does not work. He said I can talk to anyone so I'm out 650 bucks on blurry lenses ... Dr. ** please help me. Or someone call me. The 800 number does not work.

I was fortunate enough to have Elizabeth help me because my Lens popped out, within 20 minutes it was fixed. They even had a lot of people in the store. I made an appointment which helped a lot. Lenscrafters is where I bought my 1st pair 20 years ago. I only go to Lenscrafters and get the insurance on the glasses. Quality and service can't be beat.

The site was easy to navigate. When I called customer service they were very nice and informative. He told me exactly what I needed to do. And also told me the price of the glasses both if I used my insurance and if I didn’t.

Lenscrafters in Humble, TX charged $200.00 for a pair of designer sunglasses that fit crooked. The manager and sales associate were rude and unprofessional when I requested they refit the glasses. They never fixed the problem.

They have a wide selection of lenses and frames at affordable pricing. Location is right by my optometrist so it’s easy to go in for glasses or maintenance. They also have the brand of contacts I like and always have very friendly and knowledgeable staff.

I got my glasses at Macy's. The service was OK. Workers considered attentive. Glasses quality was not good at all. Mine was broken within a year and half and showed worn off compared my previous pairs of glasses with similar price.

Bought prescription eyeglasses several months ago. Not cheap. Wore several months until Opthomalogist appointment. He confirmed prescription was correct. Expensive frames don't; obscure part of the prescription lens for reading. Temples don't fit. Glasses slide down. Not level. Nice people at the store. Wish they knew how to FIT eyeglasses.

I moved here from out of state and lost my ophthalmologist and their in-house eyeglass department. My glasses have a high prescription and I knew new ones would cost $700.00, so I held out as long as I could. I finally ended up at Lenscrafters. I think Lenscrafters is fine for low prescriptions but for people like me who have numerous vision issues, purchasing from them has been a true disappointment. I have limited frame options because of the lens type. My goal is to be able to see. The previous location provided the highest index lens with transitions. Lenscrafters claimed they could not. My new glasses are horrible with thick, heavy lenses. They are also too small behind the ears. I am extremely disappointed at being treated as someone who wanted a dainty pair of stylish frames to go with their low script rather than who I am: a disabled person who needs these glasses to function properly.

Lens Crafters is slowly out sourcing everything. They stopped one hour service, they stopped doing gradient shading on lenses. And when I needed one lens replaced they said company policy was that I had to replace both which would cost me double. They definitely aren’t interested in customer service anymore. I had to go to an independent dealer to get real service. They gave me everything I wanted. Stay away from Lens Crafters. They're a ripoff.

For over 20 years, my family and I have been loyal customers to LensCrafters in Eastland Mall, but will not return. I had poor customer service, and I am certain they did not put the anti-scratch coating on my regular glasses. This January, I needed new glasses, so I purchased a regular pair and a pair of sunglasses - a total of $919 spent (with their "specials" applied.) I have a strong prescription and bifocals, so I knew I had to wait longer to get them. Once they came in 2 weeks later, they were not adjusted for my eyes, so I had to return. After explaining to two different associates, they finally agreed to re-make my lenses to fit my eyes. I ended up making two additional trips just to get them and have them fitted.

I have to wear special lenses. My eye doctor shares an office space with LensCrafters and LensCrafters got my RX wrong the first time I received it. Sent it back a second time because they were scratched and even though I paid for scratch resistant lenses in the initial order I was charged again when they sent it back. I wanted to give my eyes time but I still can't see very well. I can no longer see up close with my glasses, which I use to be able to do with the old pair. There is a fuzz/blur around the words. Even with my contact lenses there's a fuzz. For the money they charge I should be able to see. I see just fine when I'm at the doctor's using their equipment but that's not being translated in my prescriptions. Plus they would not give me the PD which is absurd as that is my medical information. I should be able to know what that is so that I am not forced to purchase glasses only through them.

I have purchased several pairs of prescription eyeglasses from Lenscrafters over the past 20+ years. I normally do not have the ophthalmologist or optometrist check the script, which I didn't this time, until I recently had a new exam. I was told that there was no prism in the glasses; I have been wearing the wrong script for a few years, as the vision had not changed much. I have the original script indicating a prism for one lens only, and the doctor couldn't understand how it was not included. I know I was having much more double vision than normal, but I thought it was just getting worse. Discount or not, I will take my vision more seriously and get prescriptions filled elsewhere from now on.

My family of 6 switched to Lenscrafters (at Haywood Mall in Greenville, SC) recently. Last week on Wednesday 4/28/2021, we had an appointment for one of my daughters and myself. We left with glasses RX but forgot to ask about the PD. We went back on Saturday 5/2/2021 and we were greeted by a gentleman with a very bad attitude and the Assistant Manager Kami. We politely asked to get the PD measurement since we forgot to ask. They were really rude (especially with their body language).

I will begin to say that they do have a good selection of frames prices range from 168 to 500 dollars depending on the brand you pick but the overpriced comes in when you have progressive lenses you will get charged double if not triple the price. But what really make me do this review was the fact that approximately less than 72 hours after putting my order and getting charged more than 1,000 dollars I change my mind about adding transition lenses. So my daughter that also goes there told me, "Call by phone. Tell them you want the transition lenses anyway. They have not sent it to lab yet."

I ordered some new prescription glasses from here. It was my first time and they sent me the wrong prescription. I questioned them and they told me they’d see what was entered on their end then went back on it and said ‘oh actually we can’t tell you what was entered but we assure you it was correct’. Well, the prescription they put in was in the box and was -.25 off from what the prescription that I gave them said. They are getting returned and I will not order again.

If you ever visit the Lenscrafters' web site be prepared to be frustrated. Contacting customer service about all the problems in their site is a waste of time. For example, if you have a user account as I do, there is a chance that the optometrist you used at their store has scheduled a future exam for you to confirm in your account online. There's even a Book Exam button for you to do so. However, when you click on it you get a 'Sorry the page you're looking for can't be found' message instead of confirming the exam that was already scheduled by your optometrist.

I went to the store at Nashua mall NH for eye exam appointment, I was only 5 minutes late then the lady said I need wait 10 minutes, ok fine I will wait, but I waited 25 minutes and I still didn’t get checkin, I think the lady did this on purpose, no one ahead of me and the person who had appointments 20 minutes behind me already went in, so I asked why I still didn’t get served, she basically said if I was late I don’t have to come, I am wondering now is it the company policy? In the past when I went to the same store on time and since they were behind the schedule I waited 30mins to get served and I didn’t complained anything. The lady is short, black hair, about 40, how come the store hire such person? I won’t come to this store anymore.

My encounter with the manager at the Federal Way, WA store yesterday was incredibly unprofessional and against LensCrafters publicly posted policy. I decided to return a brand new pair of glasses and request a refund because they had broken twice within 2 weeks and after telling the technician the story of the glasses, she told me they generally advise people not to buy that particular type because they are fragile. No one told me those type of glasses are a known problem. The manager walked over and asked me several time ‘What is wrong with THESE glasses’? Of course I told her, each time, I don’t have faith in them given my experience and what the technician just told me. She said ‘There is nothing wrong with them, we sell hundreds of them’. Not only her words but her attitude was angry and dismissive. This was all very public.

I have been going to Lenscrafters for many years. Never again. Ridiculous price: 2 pairs of bifocals in new frames came to nearly $1,500 until "generous" discount reduced to about $700. Took weeks to get them. Never called to say they were in. Fitter was rude when I asked to have the optical center marked, as I have had trouble with THEIR glasses before. She nearly broke a pair by twisting it to "fit" them. They still don't fit, with the result that one bifocal is higher than the other. I asked to be removed from their mailing list, but they have just ignored that request.

Bought my glasses about a year ago and the lens started falling out after 2 weeks. I had to pop it back in all the time. It finally fell out and I couldn't find it so I took the glasses back to the store to get a new lens put in but they wouldn't do it even though I bought their purchase protection plan. Bad glasses from a bad company. Be warned.

It took 10 weeks and four pairs of glasses later for me to receive a pair of trifocals that did not line up on both lenses. it was explained to me over and over that they had 40 years of experience between the two lab technicians that they had. It ended with the manager telling me there was nothing else that they could do. I then took the glasses to Eyemart who were able to shave some of the lenses off of one lens and turn the other lens to line them up to where they would fit into the glasses frames that I received. With 40 years of experience I would have expected them to do the same. It was the most horrible experience I've ever had with my glasses and I've been wearing glasses for over 30 years. I will never return and advise anybody that has more than a single lens to not go there. Go somewhere else. Eyemart is fantastic.

I bought prescription sunglasses this time from LensCrafters for the 1st time. The time it took to check the eyesight and get the prescription was in a timely manner. There were lots of options to choose the frame and most of them were covered by my insurance. Customer service was great and received my new sunglasses in a week. Great job.

My husband and I went to the store to have one of his lenses put back In his pair of glasses. We gave them our name, insurance and DOB information and confirmed our purchase that was made months ago and that he was eligible for the purchase of a new pair. She knew that he had an exam months ago and it was still to be used for a new pair. After the lady put in the glass she told us she had to wait on someone else. We asked about purchasing a pair, but said that she could not help us. I asked about a new purchase but was not directed on what to do. I did ask if we had to make an appointment and was told that is what we had to do. I went online to try to make an appointment, but it was for someone that needed an exam, which we did not need.

I am walking around with scratched glasses for the past two weeks. Despite being sold a pair of glasses more than twice as expensive than I was told I would get over the phone. When I asked what I was getting for more than twice the price I was told scratch resistant glasses and I was getting a year replacement. Scratch resistance didn't work. And the replacement didn't come.

My husband & I went to the Paducah KY store a few months ago for new glasses. Even with insurance it still costs us over $600.00!! We got the scratch-resistant lens. Within a month the glasses had 30-40 small scratches! We’ve always take care with our glasses. We went back to the store, spoke with a ignorant manager snd she pretty much said, "Sorry nothing we can do, they aren’t scratch-proof!" I’ve had glasses for over 20 years and these are the WORSE product ever!!! Don’t bother with LensCrafters!!! They don’t care about you, they just want money!!!

Today I had an EYE appt scheduled, at 3:30 with your INDEPENDENT Optometrist, I arrived right at 3pm, I was wearing a Face DIAPER but had it under my nose, I have ASTHMA and it is hard to breathe in them. The guy behind the desk when I went to check asked me to put my mask on correctly. I told him I have ASTHMA and showed him my inhaler, He was going to talk to TRAN, HAN the Optometrist about it. I told him when I go and see her I will wear my mask correctly, at that time cause he started freaking out. I put my mask over my nose and had it that way until I left to wait for my APPT. He freaked out when I stood at the desk. He jumped 6 ft back like I had the plague. I made a COMMENT and said, "You know this is all fake." He then handed me a couple covid papers asking about having the FAKE VIRUS. I filled them out and he said, "I'll see you at 3:30." So I left Lenscrafters and waited in the lower part of the mall till 3:20ish.

I called the first part of November 2020 to make an appointment. They gave me one for November 30, 2020. That was fine. They called November 28th to cancel the appointment because the doctor did not want to work that day. They changed it to December 11, 2020 at 4:00 PM. Fine. We drove over 70 miles to the appointment. We get there and they are closed. So I called and they said they called me to change the appointment on December 8th. She told me she could leave a voice mail because my mail box was full. I don't save my voice mails after I listen to them. She did not Text me nor did she send an email. Asked if they could see us at the other location in mall. They were so rude to us they hung up on me several times.

I order my progressives, their brand on 8/12/20. After checking with 2 doctors, twice! and changing lenses on 9/24 they offered to change for Varilux progressives, simple ones, and keep the wrong ones. Today, 11/04 they are still "waiting" for shipment from Varilux to arrive! I cannot go on wearing the wrong prescription! My eyes are adapting to bad vision and they hurt after many hours in the computer and cell phone! Bad service, bad assistance, bad or no responsibility AT ALL. Please DO NOT go to Dadeland Mall ..never!!! Finally I opted for the credit and start all over again, after almost 3 months!!! UNBELIEVABLE!!!!

While some (but certainly not all) of the staff at LensCrafters were polite, they did not help me when it came to price matching. I found a pair of frames at LensCrafters for $172 that only cost $76 online. Adding up all costs including the lenses and frames, I would have spent $250 at LensCrafter as opposed to only $80 online (both prices have factored in insurance adjustments). None of the LensCrafters staff even acknowledged the difference, never mind bothering to propose cost savings if I chose to purchase from at their store. All is well though... I have a terrific pair of Michael Kors glasses purchased from designeroptics.com for a total cost of under $80!

Glasses broke. Needed new pair asap. Ran to Lenscrafters. Never will again! I didn’t purchase all the amenities because I couldn’t afford it. In my presence the lab technician was told what not to do. I can tell he did Not listen or didn’t care. I could not afford scratch resistant. I could not afford top of the lense that they tried to sell me. Now I’ve got to get new lens because theirs Are cracking, scratching and chipping. They’re not even two years old. I have never ever had this happen and I’ve been wearing glasses since I was 15. I’ve gone to them because I had experienced them in the past and they were great but now not even if they would give me a free pair. No!

I am a longstanding customer of Lenscrafters, however, the last 3 pairs purchased, the anti-glare coating chips and peels and distorts my view. Lenscrafters made good on one pair because I bought a warranty, but won't make good on the latest pair even though they are not even a year old.

I went in and ordered progressive lenses. I was fitted to the frames I chose and left there not realizing that the frames listed on my receipt weren't the frames I chose. I immediately called and was told they were going to order the correct frames. The frames I tried on and was fitted to where the correct frames and I told them that. I called 2 weeks later and was told They would be in no later than October 2nd. On October 2nd I received a call from LensCrafters expecting them to tell me my glasses were in but they said they were waiting to measure me for the different frames. I said, "3 weeks later you’re telling me they weren’t ordered even though I spoke to somebody telling me they were ordered and would be in soon." I told them to refund my money and I will get them elsewhere. I went to a different place... Same glasses over 200.00 cheaper!

Walked into a Lenscrafters location for the 1st time.... Horrible Experience, got home reviewing my receipt of over 300.00. Noticed they did not use my insurance. Called to find out why. Was then advised it was cheaper to pay cash.... returned the next day to use my insurance I pay for. Was charged another 140.00 for sunglasses. Glasses came back too strong causing headaches, doctor advised wrong prescription over working my eye muscles; replaced my lens with what was to be the correct prescription... everything was blurred which caused another visit for the 4th time. Was then told no refund for ALL OF THEIR MISTAKES, and this would be the last time they would try and get my lens corrected and asked that I bring my old glasses so they can compare.... What is all the high tech equipment for in the location if you cannot properly fit someone for prescription glasses.... HORRIBLE EXPERIENCE AND I WILL NEVER USE LENSCRAFTERS AGAIN!!!

For past 8-10 years, I have been buying glasses from Lenscrafters and for the most, the experience has been good. But once Luxottica purchased Lenscrafters, the customer flexibility vanished. And this time, I purchased Progressive Lenses and had to go back five times to get the glasses fixed. While John, at the Manassas store tried hard to fix the issue but even today I see everything on the left side leaning towards the right which was a problem I complained about multiple times.

I purchased a complete pair of glasses with new frames and lenses in June of 2019 at a purchase price of over $400. I have worn glasses for over 50 years and have never had a problem with a frame breaking. Fourteen months after the purchase the spring on one side of the frame broke. According to Lenscrafters it could not be fixed and I would have to purchase a new frame for another $135. Ridiculous! They didn't even try to help. They lost a customer.

I have been going to Lenscrafters for over 20 years and wearing glasses for over 35 years. The customer service is HORRIBLE compared to how it used to be. I ordered a pair of glasses back in March. All stores stopped doing adjustments due to COVID, so I had to wait until July to pick them up. I returned them over the phone and repurchased when they re-opened to full services. When I finally was able to pick them up, the fish-bowl effect was overpowering and nothing was helping. The "lab guy" was very upset that I had a problem and argued with me in the middle of the store in front of my husband and other customers. I decided to try smaller frames and give this company another chance. The 2nd pair was almost 2 weeks late and they never bothered to call or text to me to let me know.

I had an appointment about 3 weeks ago and got my glasses in a week. I didn't like them so I went in to exchange them. Again this was 3 weeks ago. I was told today that I have to wait another week before I can get them. This is totally unexceptable. I paid cash for them without insurance and I shouldn't have to wait a month to get my glasses.

I had an eye exam and used my insurance and addition money to buy 2 pair of glasses. The total was over 1000.00! The prescription is wrong and went back to be re-examined. The dR was shoving different lenses under my eye, rushing me to make a decision of which looked better. He gave me no time to blink or adjust. Then in a rude tone, told me he would not change my prescription! They do have a return policy, however will not refund the eye exam! So even if I return them, I will now have to pay out of my own pocket to get glasses I can actually see out of! I do not even trust them in doing my benefit refund nor what I paid out of pocket. I have always had to go back and have a different Dr. redo my prescription, however they always fixed it. I’m just finished with them forever! Although I get the best deal with them and my insurance, it not worth my time and aggravation anymore! NEVER AGAIN!

My first pair of my glasses was plastic. I was told that’s what plastic glasses do so 2 months ago I decided to go with something different and the same thing is happening. They falls off. I have to Keep getting them tightening up???

I purchased high quality, complex prescription lens from Lenscrafters for almost $500. The lens film disintegrated rendering clear vision difficult within a few months. First appointment to address issue was canceled by Lenscrafters. Attempts to reschedule delayed by both Lenscrafters then pandemic. Appointment revealed that my prescription has changed little but lens needed to be replaced. Sales technician acknowledged the lens were disintegrated, offered new lens at cost of almost $600 with "higher quality" lens. Then when I protested, technician offered me a $50 discount if I also purchased frames. I left at this point, extremely frustrated.

If I could give 0 stars, I would. During the pandemic, while Lenscrafters was closed, my 8 year old broke their glasses and needed replacements. The process to receive a new pair of glasses while stores were closed was a nightmare. We had purchased the replacement insurance at the time we purchased his glasses. To be able to receive a new pair, we had to first send the broken pair of frames to lenscrafters/luxxotica (their parent company). Then we had to wait 10-14 BUSINESS days for them to "process" the broken glasses (take them out of a bin and check them to be sure they are broken is what a customer rep told me over the phone). Only then would they ship my son a new pair of glasses that would take an additional 7-14 BUSINESS days, so really like 1 1/2 - 3 weeks to get back to my child.

I had an exam at Lenscrafters yesterday. The doctor was incredible and I was very pleased with the thorough exam and her sincere care for my health. Then it was time to select frames; this is where it went downhill. Although I had told them initially that I had just opened a Care Credit account the night before, they failed to mention that they would not accept an electronic card and needed the "hard card" to process payment. Logic would tell you that I didn't receive it in the mail overnight. But ok, I'll just wait until it comes in the mail.

On May 16, I placed an online order for eyeglasses for my young son. After being informed 5 days later that Lescrafters was unable to open the pdf of the prescription, I received verification from Jason T on 5/25 stating "Perfect! We have everything we need. Your order has been sent off to our prescription lab and can be expected in 5-7 business days. Once the order ships, you will receive a shipping confirmation with your UPS tracking number."

I purchased a pair of eyeglasses following my eye exam march 30th. Two weeks later, which was the estimated arrival date, the store had closed. No information was provided on my order. I filled out the form provided on the Lenscrafters customer care line multiple times and never received any emails or calls regarding whether or not my order was going to be shipped to me. My local store in Columbiana Centre opened today, May 18th, and none of the associates in the store were able to provide me with information as to where my order was or the status and just repeated to me that they had not been receiving shipments due to COVID-19 closures.

I am a first time customer at Lenscrafters and I had purchase my glasses in February 2020 at the Eastview Mall in Victor, after 3 weeks the lens started to peel. So I took the glasses back and got the lens corrected within 24 hours. I had initially paid for non-scratch, so before I leave I made sure to ask if this would happen again and I was told "no" yet, surprisingly the same problem reoccured once more. This time it spread like wildfire which made it difficult for me to see. Since I depend on my glasses for every bit of reading, whenever I use it I would have to squint my eyes to see from a little spot that was not affected as yet. It gives me a severe headache and I actually feels like my sight has deteriorated as a result of that. I tried contacting the office that gives a 1800 number for assistance several times which is of no help.

I ordered contacts on April 1st 2020. Waited 1 week and still have no contacts. I chatted with a representative on 4/7 and she said my order would be shipped on 4/8. Waited until 4/13 and still have no contacts. I chatted again with a representative on 4/13 which was very rude in email chat and said they would be shipped next day meaning 4/14 and that was all she could do and ended our chat without being able to say anything else. As of 4/15 the website still shows in progress. Very frustrated customer.. I hope before anyone places an order online gets better customer service than I have received.

2 weeks later and my contact order is finally fulfilled! The only reason I wasted my time on LensCrafters was because it was covered under my insurance. I attempted to order contacts 4 different times and was denied each time without any information as to why. The last LensCrafters representative I contacted emailed me and suggested that I call my doctor to get more information regarding my prescription but failed to inform me what was missing. This was after I sent an exact copy of my prescription to LC from my doctor like I have done in the past without any issues. Within these past 2 weeks, I emailed 4 times, called 3 times, and attempted to chat to an online rep 3 times.

Last August, I had visited Lenscrafters in Myrtle Beach. I had an appointment each week for 3 weeks in a row because I had an eye infection. I had also gotten a contact lens exam beacuse I was in need of new contacts. I was told I did not need to return for verification that the trial contacts were working fine because I had used that brand before.

Purchased glasses last August, Prescription was not correct. Returned to the store 3 times. Still not correct. Went to a different doctor. Totally different prescription. LensCrafters would NOT return any of the money back!!!! $564.00!!!! Would never go there again!!! Cost me another $406.00.

On September 24, 2019 I ordered a pair of eyeglasses after cataract surgery. As a senior citizen, I was pleased to learn that Medicare covers the cost of your first pair of glasses post cataract surgery. When my exam was done, I chose glasses. I completed the transaction with Amanda, the manager at the Saratoga Springs location. She took my Medicare information and typed it into the system. She then informed me that it takes about three months to receive a reimbursement from medicare. I waited for the allotted amount of time, and after not receiving a reimbursement from Medicare, I contacted them. The agent informed me that no paperwork had ever been filed for this claim.

I stopped in to LensCrafters to try and get new frames with my new prescription. I told the woman that waited on me EXACTLY what I wanted before we went through the whole ordering process. I mentioned this to her at least three times including at the end of the transaction just to be sure. She assured me. Long story short, I did not get what I asked for and in fact, I found out that I had 2 levels down in quality of lenses that I had when I walked in. Essentially, I was lied to in order that she made a sale at my expense. If she had told me that LensCrafters could not match the quality of my original lenses then I would have said ok and walked out of the store! NONE of this would have happened. NONE.

I am A Retired Chief Petty Officer. Every year I stop in Lenscrafters and ask the same question, “Do you accept United Healthcare Vision insurance?” Every year the answer is the same. I wrote corporate asking why, I received a generic email back stating all the insurance they do accept. This insurance is part of my Military Tricare insurance. I take this as Lenscrafters does not support the military so please if you are military or related to military personnel please shop for glasses elsewhere!

So I was in Lenscrafters in Center Valley PA. On 2/8/20 I need to get a pair of reading glass so the lady that was helping me told me to find a frame I like. I knew which one I wanted. It took 3 seconds to get. Then she started helping someone else. Made me wait till she was finish. I was like this is **. Then five minutes she came back to help me. I put the frame back. Said I take my business elsewhere and walk out. I would never go back there again.

I had another great experience! My eyesight had changed drastically in just 3 weeks! I notified my Lenscrafters. They did a quick exam and said “you need to go back to your eye surgeon”! I had to have surgery again in both eyes! In 3 weeks everything healed up! I sadly walked in saying my eyeglasses aren’t the right prescription now, am I at a loss with my purchase of 2 pairs recently! They were able to redo the lenses in both pair for me and since so recently purchased, at no charge!! I wanted to do cartwheels!! They always take good care of me!!

I paid $398.90 cash for a pair of glasses. I got hit with some unexpected medical bills and car repairs. I came back to cancel my order and was told it would take 5 to 10 business days to issue a corporate check. The store manager kept repeating his corporate policy about 5 to 10 business days to the point of being rude and condescending. I need to money now. I have spoken to customer service. I have spoken to customer care. I continue to get the same corporate policy of issuing a check in 5 to 10 business days. No one in the company has the authority to expedite my money. I will never do business with such a company that knows nothing about customer service but relies only on their own policies and procedures. No deviation.

First of all I go to Lens Crafters for the Rayban selection. This is my 6th pair of rayban glasses from the same lens crafters store over the last 30 years. My only complaint if I have any is the lab didn't produce the glasses in the time that the store promised to me they would be ready. But other than that I have had good experiences from them. I read about 40 of these reviews and was a little scared to go back to them but I did anyway and I also got an eye exam too and my strength had changed so I am glad I decided to go to them. I will continue to use lens crafters for my eyewear and will recommend them to family and friends. The store I went to is in the Pompano mall in south Florida.

I wish that I could give zero stars. I went in for a contact fit and was told that my trial pair would take one week to come in. Two weeks passed and I called, assuming they had forgotten to call me. They still weren't in. I called back 4 times after that. FOUR TIMES. It's now 6 weeks past my fitting and I can't get anyone to call me back. I, unfortunately, used my insurance so I can't just go somewhere else unless I want to swallow the loss and pay full price for the fitting. They make you pay at the fitting as well, so if they don't follow through with the trial you have no contacts and no prescription to get it filled anywhere else. I'm never going here again for glasses or contacts. Beware.

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on how to use and maintain my contacts. The trial contacts were ordered when I completed my eye exam. I was told it would take 4-5 weeks as my contacts were special order. Approximately two weeks after that I received a call from a store rep who told me there was a problem with ordering the contacts; that they were having a communication problem with the fax machine (really? a fax machine?) so now the order would be delayed in excess of the normal 4-5 weeks. When the contacts finally arrived a few weeks later, I received training at the store. I was then told I should order a supply of contacts. I was planning to order a 12-month supply, however when they told me that the contacts that I need cost $448.20 for a 6-month supply, I only ordered 6-months.

If I could give no stars I would. The doctor was great but the sales team was horrible. Jeana ** needs to be retrained in product knowledge and overall customer service. I have never been treated so badly and refused service before when trying to make a purchase. I have a small bridge to my nose and find alternative fit frame fit better. I went to this location because according to the Lenscrafters website they sell women’s alternative fit glass for people with a smaller bridge to their nose. When I asked Jeana to try alternative fit glasses she had no clue what they were. I had to show her on my phone that lenscrafters even carries them and that they are a thing.

I loved the FL Lenscrafters I went to where I got new glasses in 2017. My prescription got better every year for distance and reading rarely changed. No issues getting progressives with transitions at an in store lab in 2 hours and only one issue ever and it was quickly fixed. I moved to TN and needed a replacement pair because I physically destroyed mine. The prescription hadn’t changed but I was told I had to get a new script to get new glasses. The eye doctor made the script too strong and when I saw what he wrote I told him I was concerned because I’ve never had numbers that high. He told me he wished he could use bar codes so people couldn’t see what he wrote. That’s like a doctor wanting to keep someone in the dark about a med being given - not knowing the name of it.

April 2017 I purchased a pair of glasses loaded with everything. Immediately the glasses started to lose the protective coating causing unremovable smears and what seems to be scratches. I’ve been to Lens Crafters twice for help. Today being the second time. And although my family is a 25 year long customer, they are not willing to help with anything. Nothing!!! I’m convinced I received a bad set of lens. They are admitting no wrong. Lens Crafters has no value in paying their above average pricing.

Lenscrafters will not stand behind their products if you don't purchase extra coverage. There is no warranty. The employees will lie to your face. This use to be a great outfit. Now it's just a shakedown operation. I will never go there again.

Made selection and purchase, in-store. Sales Rep explained she will hold frames at the store and only send away for lenses that she can later "pop-in." Took one week for the lenses to arrive - I returned to the store to pick up. When I tried on the glasses (for which my receipt states a retail value of 849.67,) I could not see out of the right lens. Sales rep said to give it a couple days to see if my eyes adjust to it. I had a follow-up appt with my optometrist as I was in the process of trying a new brand of contacts... While there, I made the complaint about my vision issue with the new eyeglass prescription for the right-eye. Upon checking the strength of the right lense, Optometrist informed me that the lens was made using the wrong power and axis.

I bought my glasses 6 months ago, had a problem with the antiglare right from the get go and when I phoned to explain my problem was told that I would get use to them. Now 6 months later they are so full of scratches and was told since I didn't buy the warranty there is nothing they can do. I was offered 50% of new lenses, which I replied I will take my and my husband's business elsewhere. Never again.

I had my eyes examined next door. LensCrafters checked my current glasses and made me a new pair. I paid for the glasses on my initial visit. Each pair is a two weeks wait. When I received my new glasses, I could see better without glasses. And, my eyesight is very poor. LensCrafters requested that I have my eyes rechecked. I got a slightly different prescription. LensCrafters made me a new pair of glasses. I still could see more clearly without glasses.

First I complained about their signage and phone announcement regarding 40% off lenses if you pay for frames. Bait and switch marketing, NOT SO if you have any insurance! My prescription was 10 times higher than what the DR. wrote. Had to be remade. (Extra time and trip.) The associate thought he could fix them by bending them! My total price was 621.34. The nose pieces can't be adjusted, too hard/big and ridged, the temples don't flex, giving me a headache. So disappointed.

It was my first time getting glasses in the US and the lenses price was crazy. They told me that it was the best with anti scratch. I never had so much scratches on lenses in 6 months. The lenses are full of scratches from I do not know where. I a wearing glasses for 35 years and even when I was a teenagers I never had such bad scratches. Their lenses is a scam!

Vision is very important, so thinking Lenscrafters was the best, I made a significant investment purchasing 2 glasses and lenses. Very day I picked them up I had to return them because I tried to read something and realized a water looking smudge in lens which distorted my vision whenever I tried reading... Less than 3 months later I realized the scratch proof lenses I purchased started getting scratched despite proper care. They replaced at that point again, so I asked specifically to not put anti-scratch coating of which they said it’s mandatory.

I only had to fill my prescription immediately. Other than the eye exam, I brought my own frames and they still charged me over $300 for cheap lenses. I WILL NEVER GO BACK!!!! This business is out to rape Americans.

Westland Mall Lenscrafters is the worse, optometrist doesn't know what he is doing and manager of the store and Victoria. The main manager are very unprofessional and disrespectful. Their prescriptions are always wrong no matter where you go. The one in Pembroke Gardens Mall is the same, my husband spent $400 and he can't wear them, he feels dizzy and with headaches

I came to have an eye exam in Polo Park (Winnipeg, MB) and the prescription was absolutely wrong. They prescribed -25 when all my previous glasses that I use for more than 5 years were always prescribed with -75. They rely solely on a new machine that do all the job but it is clearly out of calibration. If that is the case, then they should find a new optometrist, he is not doing anything. He is totally useless.

If I could leave a negative amount of stars, I would. Spent a good amount of money on glasses. It took them 3 tries to get my measurements right so that I could see out of the lenses. Less than a year later, the film on the lenses are starting to peel. I’ve worn glasses for 20 years and this has never happened. Moved to the area and unfortunately Lenscrafters was my only option that had decent frames. Spoke with the manager and she kept preaching that I must have gotten something on the lenses that caused this. To add insult to injury, she said she could "offer me 30% off of new lenses". They're having a promotion right now for 40% off. I would literally go anywhere other than this Lenscrafters.

I purchased a pair of glasses from Lenscrafters in Chicago Ridge Mall in Chicago Ridge, IL paying $570.00 after insurance, in February 2018. After some months, little smudges and what looked like scratches started appearing. I'm 66 years old. I take good care of my glasses. I brought them back to the store. At first they asked if I had a protection plan, no I did not. Then they said they were defective and replaced the lenses free of charge.

First my eye exam was a half an hour late. Then it took 20 minutes before someone helped me to get glasses. Then when I found out the ridiculous price of their glasses. I noticed my pupil distance wasn't on my prescription. I just paid $139.00 for an incomplete prescription. I told the woman helping me that I was not paying that much for glasses. I need my PD. She says, "Oh yeah let me go get that for you." She comes back and says, "We don't give that out at this office." Because they know you will buy them online for 75% less. I spent $139.00 and got nothing. Everyone except the eye doctor was very unfriendly.

Sorry that this review is so long, there is just a lot to say about my Lenscrafters experience and I believe I need to share everything that happened, so you can make a choice if you want to buy from Lenscrafters. I recently went to my eye doctor's and received a new prescription for my contacts and glasses. Several eye care stores, including Lenscrafters told me that my current frames were too old and the people who worked there were afraid that my frames would snap when putting in the new lenses. I decided to try Lenscrafters because they have such a big selection of frames and I was excited to try something new. I picked my new frames and was told that my glasses would take about a week to come in because I have such a high prescription, which I completely understood and had no problem with.

Been going to Lenscrafters for years, for both eye exams and eyeglasses. When my cataract was "ready" for surgery went to an ophthalmologist. He performed an eye exam and was told I have glaucoma and macular degeneration. Moral of the story go to a real eye doctor and stay away from Lenscrafters for eye exams.

I have been waiting for my trial contact lenses for a month after I was told that I would be receiving them in a few days. I would call once a week and I would get the runaround. The last time I heard from them they said that the company did not have the contact lenses they ordered (after 3 weeks) and would need to order from another company, that would take another week and I am still waiting. I actually give them 0 stars.

I purchased my lenses and frames in September 2018, by April 2019 the lenses started to delaminate. I took them in because it had only been 7 months. At first they refused to repair them because I had not purchased the insurance that I was not offered. The girl that had sold the original set was no longer employed there, so it was my word against no one's. They agreed to repair them at no charge. Here it is August 2019, 4 months after receiving the new lenses, and they’re delaminating again. I will never return to Lenscrafters!

I came in because I thought it had been exactly one year - according to their mail received saying I was due for my exam. When I came in for my yearly exam I didn't find out until the very end that my Insurance would not be billed since I'm allowed one per year, and it had not been a year yet. They completely scammed me out a full cost eye exam. Once I left I was able to purchase contacts elsewhere.

Would not honor the eyewear protection service they sold me on for their significant markup compared to competition. Lenscrafters customer service claimed they were 'escalating' to management multiple times in a months span. No response in months from Lenscrafters customer service despite repeatedly filing new inquiries on their site. I was left to reporting the nearly $500 worth of charges with American Express. American Express denied the claim due to date of transaction and non-response to them from Lenscrafters. Filed another complaint, probably the 10th, this time on Luxottica website. Was contacted by phone by Ed ** the regional general manager. He told me repeatedly that ‘retail was tight’ with regards to my request for a refund, implying they would not consider my complaint based on their interest in making money, and had no response for the complete avoidance to my inquiries over the past few months.

Since purchase of lens in 2019 (Note: LESS than year) from the Greenville SC location in Haywood Mall, unremovable streaks have occurred on lens and company says there is no defect and therefore will NOT replace without a charge! The streaks have worsened and therefore there must be a defect somewhere within the lens/coating! Also, I have been told that all progressive lens have measuring numbers on them which should be invisible to the naked eye. That is not the case with me, because I tried cleaning what I thought was a smudge, but turned out to be those annoying numbers. I have worn progressives several years from other companies and the numbers were NEVER visible. I have NOT been happy with this product since I got them and I will never buy anymore lens from LenCrafters again, nor recommend this company to anyone! Susan **

When I had a prescription change for my glasses, I went to Lenscrafters. They measured me for progressive lenses with an iPad app so I expected great results. When I got my glasses, I could not see at all. The manager resolved the issue by looking at the lens prescription and making modifications without taking any new measurements from me wearing the glasses. The new lenses were fine.

I contacted Lenscrafters online via their website. After several attempts starting June 12, 2019, I finally received a message from someone who seemed to understand that I bought contacts online but received incorrect lenses. Then she writes back that I'm last 30 days so they will not send the correct lenses. I contacted them within 30 days of receiving the wrong lenses. How can they take my insurance money and hold me responsible from the time of online order? This is insurance fraud with horrid customer service.

I was lied to at the point of sale about options for bifocals. The salesperson told me that I needed progressive lenses. They felt terrible and made me dizzy. I took them back and had them remade. When I picked them up a second time, he told me that I would just have to get used to them and try them for a couple of months. Every time I wore them, they made me nauseous.

This website won’t allow 0 rating. On April 2019 while looking at glasses frames in the Salisbury MD store, an employee waked over to me, put his arm around my waist and said “ how we doin today?” I was shocked, disgusted, reported it immediately to the lab mngr who was the only mngr on duty, as well as, filed a formal complaint with Luxottica. EE relations took my statement via telecon the next day.

I used to pay $400 or $500 for glasses at Lenscrafters until I discovered Zenni Optical. It’s a China company but I gave it a shot. That was eight years ago and I have now purchased about six pairs of glasses from them. I’ve never had a defect or any reason to contact them over any of the glasses I received. The total I paid for those six pairs of glasses is less than what one pair cost at LC. It’s great to support an American company, but not when they’re gouging you.

I normally don’t write reviews but I felt it’s necessary to write a review of this location and Lenscrafters in general. Don’t ignore the negative reviews, and don’t always believe the positive reviews since it often is propped up by employees. At your first visit, most Lenscrafters will treat you like royalty after your eye exam, hoping you shell out hundreds of dollars for overpriced Chinese-made glasses that break just as easily as any others. They’ll use deceptive pricing and discounts, like a continual promo of nearly half-off an already astronomical price to begin with, which many consumers have wised up to, and now purchase from cheaper outlets online. You basically pay extra for lip service and for their high rent, being situated in high-end malls to make it appear more luxurious or elite, which doesn’t add any real value to the cheaply made product itself.

11-year-old daughter Samantha went for a routine eye exam. Turns out her eyes are healthy and doesn’t need glasses yet. We thought she was just getting a routine Eye exam. My husband was asked to sign some paperwork which he thought was all routine. So instead of charging $20 for a co-pay for a regular eye exam they charged us almost $100 ($98). When I called my insurance company they said it’s very unusual for all these test for routine eye exam on an 11-year-old child. So we were duped into additional testing just so they can make more money!

I have been going to Lencrafters for years buying my glasses there and the first time I have a problem they tell me lies. They said my lens were scratch proof and guarantee for the first year but when I went back they said the glasses were not covered. I paid $900.00 for my glasses that they will not cover. The Willowbrook staff told me they could not print my receipt up. That was not the truth either. They said they would give me new lens for 40% of 750.00 Yet they originally only charged me 400. I should be only paying around 200.00 for new lens. They don't want to make a long time customer happy after spending almost 900 on glasses. Willowbrook people will tell you anything to sell you glasses. Be aware of what they say and get it in writing. Never going back to this company again. The staff just laugh at me and said sorry. Not good enough.

On May 17th, just over 2 weeks ago, I placed an order for a pair of prescription eyeglasses. I uploaded the prescription from my doctor in order to make it easier (and quicker, since I'm having issues with my contact lenses and NEED my glasses) for LensCrafters to fulfill my order. LC asks for "5-7 business days" to process an order, and then for you to allow time for shipping. No problem. I'm thinking that I'll probably fall closer to the 5 days since I uploaded my script and they would not need to go "chasing" it from my doctor. Either way, if it took 7 days, that was fine too, since they gave me that notice in advance.

Purchased computer/reading glasses at Lens Crafters. Was quoted 163. For a second pair and went back to store to buy them. Told rep the quoted was in computer and she would charge me 360. For the same lens I was quoted 163. Then proceeded to tell me she only worked there. The quote was in the computer and she wouldn't honor it. My company uses these stores. This was the worst experience I ever had getting a pair of glasses. Store doesn't honor quoted amount given by store representatives using our insurance.

Poor Customer Service!!!! NEVER SHOP HERE! (Murfreesboro, TN). I went to LensCrafters about 1 month ago to shop for my yearly frames. I picked out two pair of frames totaling $960.00. I spent about an hour and some in the store picking out frames and getting them sized. The individual who waited on me was very kind and sweet. She has helped me in the past. The store does not take my WageWorks flex health card. Last year, this was not an issue. I simply did a claim with WageWorks requesting for them to "pay my provider." WageWorks simply mailed a check directly to the store to pay for my frames.

This is my first experience with Lenscrafters and my last. I tried them out because they work with my current insurance. I have been ordering glasses online for over 8 years from other companies so I am very familiar with the online glasses experience. I submitted an order online for some single vision glasses on a Monday. I also submitted my current Prescription. Then on Friday I get an email saying they need my prescription which I already sent. They asked me to fill out a form to allow them access to my local eye doctor's prescription. Which he gave them the exact same paper I already sent in.

I purchased a pair of glasses with protective coating. After wearing glasses outside I noticed that I was seeing a blue haze around objects. I returned to Lenscrafters and related my experience. The salesperson proceeded to tell me it was my fault. Since I got my eye exam there also the salesperson consulted with them. They finally conceded when the eye doctor agreed with me that I never had that problem with any other glasses. It had to be their fault. My advice go somewhere else. I paid over $400.00 wasn't worth the hassle.

I have purchased from Lenscrafters in the past 20 years. When I first started to purchase my lens from them they were on top of their game. Quality was the best, the styles offered were above average from other places, and customer service was knowledgable and helpful. This time I ordered 2 pairs for regular and sun glasses. When I picked them up the regular glasses looked fine but fit weird and uncomfortable.

After purchasing a pair of a Ray-Ban frameless glasses, the agent attempted to charge me $738 and when I declined, lowered the price to $377.00. The product was exceptionally flimsy and broke the 2nd day I had them. Returned for new ones, the same thing occurred with then new pair after waiting another three weeks to get them after ordering.

After cataract surgery I was told that I was allowed a certain amount from Medicare for new glasses. Having dealt with Lenscrafters before I returned for my new glasses. I was told by the salesperson that they do not submit claims to Medicare but I could file on my own. That of course leads one to believe that I would be paid by Medicare. Wrong! Lenscrafters does NOT belong to Medicare, therefore I was denied. If you are looking to be reimbursed by Medicare, go someplace else.

This company sells the worst glasses! They did not tell me they sell cheap plastic glasses. They smudge & scratch very easy. I paid $475.00 for my progressive lens, had I known they sell and make cheap plastic lenses I wouldn’t have never got my glasses at Lenscrafters. My husband bought a pair and has the same problem with his lenses as well. No matter how much you clean them they are cloudy with smudges it’s so hard to see out of them. Totally defeats the purpose of having clear vision. Really bad quality lens. Do yourself a favor and don’t buy glasses from Lenscrafters they are a total ripoff! If I could give them zero stars I would!!!

Paid 465.00 for glasses. Everything is slanted to the right. Lenscrafters said it was the eye exam that was wrong. They would not help. I nor my family will ever use this place again. 465.00 out the window, still looking for a pair of glasses that work right.

I purchased a pair of reading glasses last April. The eyeglasses were partially covered under my plan but I still had an out of pocket expense of close to $300. I did not purchase the warranty as I never had to with any of my glasses since I only use them for reading. A couple of months ago I realized the lenses were constantly smudgy and had spots on them. Even after cleaning them they still remained. I went back In To the Freehold location which is where I purchased them and was told the lenses needed to be replaced and that the coating was coming off. I was also told that when I purchased them that I was informed of the proper care instructions, which were not to use the cloth over and over because it gets dirty and scratches the coating off.

I will never go back to the store in NJ - I had lenses replaced in an old pair of frames - the prescription changed very slightly in my everyday pair of glasses, so I was updating my workspace lenses. I handed the frames over to them to cut the new lenses. My old lenses were thrown away - they would not replace the lenses or reimburse me for the lenses that they tossed. The company states that I said "go ahead and throw them away, I don't know what I would do with them anyway" - at no point did I say that and I could very well have used them in case anything happened to the lenses I have now. As it happens, the new lenses are really bad - I am having a terrible time seeing anything... After asking multiple times, they have done nothing - but say that a regional manager has contacted me - all lies. NEVER AGAIN.

I purchased my eyeglasses in 2017. Spent a ton of money on my everyday transitional lens and a pair of single vision sunglasses with a warranty on both pair. About 8 months into the first year, the UV coating on my everyday pair began to peel, so I had them replaced because they were within the warranty period. Fast forward to today, they're peeling AGAIN!! Only this time they're not covered! Needless to say, I am one unhappy customer. When I purchased my glasses I was told the coating would also prevent smudging and reduce the computer glare. They sold me a crappy product that wasn't worth the extra money, so I'm trying to contact corporate HQ to have my lenses replaced at no cost minus the UV coating.

I purchased high-end glasses from Lenscrafters. After 4 months the one lens became distorted. I went to the store, fully realizing I would have to pay when what I found out shocked me. I was told, "We don't replace one lens only, we won't replace your lenses as it would be more money than buying a new pair." My an environmental perspective this policy is a disaster. So I guess the customer should just add their frames to a dump site with a 1000 year life span. DON'T CONTRIBUTE TO THIS ENVIRONMENTAL DISASTER.

I purchase a pair of eyeglasses, from this location December 2018. I have visited this location for the last 2 to 3 years and always purchase my eyeglasses with store warranty, my glasses cost at least $600 plus dollars with my employee insurance. In December I purchased a pair of Vogue glasses. Cost me $600 plus dollars with my employee insurance. I was told there's no longer any store warranty that I can add to my glasses as I have in the past. They have discontinued the warranty. I would never buy another pair of glasses from Lenscrafters. I recommend you not to buy any if you can't have a warranty. Their glasses are expensive. Cost me $800. I just picked up my glasses last week in January. Also, the $800 lens is not High ends. They smear all day even after cleaning several times with eyewear solution. I see why they are not covered under warranty. They are plastic cheap frames. I am now out of $800 prescription eyeglasses.

About 2 yrs ago my husband and I purchased a pair of glasses which included the frame plus new lenses. After about 2 months the coating was slowly coming off on both our lenses. We went back and Lenscrafters replaced both our lenses. A few months went by and for the 2nd time the coating starting to wear off again and not to mention the scratches. The third they sent out for new lenses to the company that makes the lenses on my husband's lenses.

I bought expensive frames July 2017 and bought warranty at same time. Last week the ear piece broke off. Of course, warranty dept said send them the frame fix for $45 3-6 weeks. I don't have another pair so can't be without glasses. I created an escalation ticket to Regional Manager. No response as of 1/29. I proceeded to chat with a CSR who said nothing can be done except send off glasses. The Regional Manager never responded so what good is it to create a ticket. The glasses normal daily wear - the earpiece shouldn't break off. I know it's nearly 2 yrs July 2018, but all I wanted was even exchange of same frame or another one of equal or lesser value. No- they will not work with me at all - send to warranty for $45 fix. Won't work with me to exchange. I am so displeased - the frames are Burberry - not cheap. But I am not a concern for Lenscrafters - they don't care about my as a customer at all. Disgusting customer service responses.

Between myself and my wife, we bought three glasses at LensCrafters (New Jersey) last summer (7/18), we both cannot wait to get new glasses. One set was completely out of center (progressive glasses). Initially they said it was a matter of getting used to! Eventually they did fix that. Worst of all is that the glass quality is truly disappointing. These glasses are dirty from day 1, despite all the sprays and wipes they will also sell you. They smudge so easily you won’t believe it. They also scratch very readily. We’ve had glasses forever, glasses we bought over 10 years ago look better than these from 6 months ago. To be balanced: My daughter bought her contacts there and is happy with them.

If I were in the business of making money, I might say differently. However, my experience with this company has not been the best. I started with them in another state and then moved. Now I came to rely on them for low cost for my money, having a wide variety of frames from $ to $$$ or above, #1-knowing my vision and #2-getting my glasses in an hour. So far so good, so let's move into more recently.

Purchased glasses on 12/22/2018 and have still not received my glasses. I was told they needed to bring in the lenses from their warehouse and that I would have glasses in 10 days. I called after 25 days and was told that only one lens came in and that the other one was on its way. However he went on to say they ordered both lenses that day and would have them here in 10 days. Still nothing and no communication from them. Hoping I can cancel the order and receive a refund so I can go somewhere reputable. Bad service and even worse communication!

Third complaint issued. No results as of today 1-19-19...last. Long time customer of Lenscrafters 15 years or so... I have a medical plan thru my place of employment in which money is deducted from my salary to cover my eyewear expense. Technically I came into Lenscrafters on 125 Route 46 Totowa NJ 07512 to receive assistance with my somewhat bent frames... Without even consideration to attempt to adjust or repair my expensive glasses....I was rudely told No by the female and male store manager that they wouldn't try...which I felt was unprofessional and not company policy or procedure. However an associate overheard this conversation and was very apologetic and assisted me.

Badly made eyeglasses Lenscrafters Orland Park, Il Mall - In a June 2018, I purchased 3 pairs of glasses, which included one pair of sunglasses (no line bifocals). The last time visited Lenscrafters was 6 years prior. I did not know the company was sold. Anyway, I had to go back 3 times to get the frames adjusted because I had to bob my head up and down when at my computer or even reading the wording in my car visor. I could see better with them off. Today I went to an ophthalmologist and met with the technician. She spent one hour looking at the lenses and said the lenses were not cut correctly. The line for the “no“ line part of the lenses was not straight. It is my fault for not returning these glasses last June, but I wanted consumers to know of my experience. In addition, the staff is not helpful and seemed rushed. The fact that the store was not busy should have been a sign to me.