LensCrafters Reviews

Expensive Oakley RX Sunglasses, less than year old, parts fell off. Store doesn't have parts, said talk to Oakley. No one to talk to at Oakley, but you can BUY replacement parts online for glasses still under warranty. Bad customer service after the sale and I have a warranty. NO OAKLEY! NO MORE LENSCRAFTERS!

After submitting my prescription sunglass order online the service reps kept contacting me about issues with the prescription. This also happened when I tried to order a few months back. I resent them the entire prescription. Another rep contacted me stating they need me to resubmit another new order. I am very disappointed with the customer service that I received and let this be a warning to pass on Lenscrafters.

When I went to them originally 20 years ago service was great. I got my glasses in just a matter of hours or a few days. Recently I went to make another purchase. I asked how long it would take to make my glasses. They told me the same day or next day. After making my purchase they informed me that it would take up to 10 days for my glasses to get made. I told him I wasn't satisfied with this and I would like my money back. I told him that their salesperson that told me one or two days and they transferred me to their so-called lab. These people informed me that could be up to 10 days but would make a rush on it and call me. It's now 10 days and still no glasses. It seems like the whole company likes to lie to their customers. Never again.

I purchased two pairs of glasses from the Eastern Hills Mall, Clarence NY and I've only been wearing the glasses for 3 months.. I'm extra careful about cleaning them but the AR coating is spotted all over the glasses. The Manager of the store says he can't do anything for me. My original order had to be sent back because it had the wrong script. 3 months and they are blurry already.. He said the sun affects them.. WHAT.. They are transitions with some new coating they offered. WELL the coating does not work. He said I can talk to anyone so I'm out 650 bucks on blurry lenses ... Dr. ** please help me. Or someone call me. The 800 number does not work.

I was fortunate enough to have Elizabeth help me because my Lens popped out, within 20 minutes it was fixed. They even had a lot of people in the store. I made an appointment which helped a lot. Lenscrafters is where I bought my 1st pair 20 years ago. I only go to Lenscrafters and get the insurance on the glasses. Quality and service can't be beat.

The site was easy to navigate. When I called customer service they were very nice and informative. He told me exactly what I needed to do. And also told me the price of the glasses both if I used my insurance and if I didn’t.

Lenscrafters in Humble, TX charged $200.00 for a pair of designer sunglasses that fit crooked. The manager and sales associate were rude and unprofessional when I requested they refit the glasses. They never fixed the problem.

They have a wide selection of lenses and frames at affordable pricing. Location is right by my optometrist so it’s easy to go in for glasses or maintenance. They also have the brand of contacts I like and always have very friendly and knowledgeable staff.

I got my glasses at Macy's. The service was OK. Workers considered attentive. Glasses quality was not good at all. Mine was broken within a year and half and showed worn off compared my previous pairs of glasses with similar price.

Bought prescription eyeglasses several months ago. Not cheap. Wore several months until Opthomalogist appointment. He confirmed prescription was correct. Expensive frames don't; obscure part of the prescription lens for reading. Temples don't fit. Glasses slide down. Not level. Nice people at the store. Wish they knew how to FIT eyeglasses.

I moved here from out of state and lost my ophthalmologist and their in-house eyeglass department. My glasses have a high prescription and I knew new ones would cost $700.00, so I held out as long as I could. I finally ended up at Lenscrafters. I think Lenscrafters is fine for low prescriptions but for people like me who have numerous vision issues, purchasing from them has been a true disappointment. I have limited frame options because of the lens type. My goal is to be able to see. The previous location provided the highest index lens with transitions. Lenscrafters claimed they could not. My new glasses are horrible with thick, heavy lenses. They are also too small behind the ears. I am extremely disappointed at being treated as someone who wanted a dainty pair of stylish frames to go with their low script rather than who I am: a disabled person who needs these glasses to function properly.

Lens Crafters is slowly out sourcing everything. They stopped one hour service, they stopped doing gradient shading on lenses. And when I needed one lens replaced they said company policy was that I had to replace both which would cost me double. They definitely aren’t interested in customer service anymore. I had to go to an independent dealer to get real service. They gave me everything I wanted. Stay away from Lens Crafters. They're a ripoff.

For over 20 years, my family and I have been loyal customers to LensCrafters in Eastland Mall, but will not return. I had poor customer service, and I am certain they did not put the anti-scratch coating on my regular glasses. This January, I needed new glasses, so I purchased a regular pair and a pair of sunglasses - a total of $919 spent (with their "specials" applied.) I have a strong prescription and bifocals, so I knew I had to wait longer to get them. Once they came in 2 weeks later, they were not adjusted for my eyes, so I had to return. After explaining to two different associates, they finally agreed to re-make my lenses to fit my eyes. I ended up making two additional trips just to get them and have them fitted.

I have to wear special lenses. My eye doctor shares an office space with LensCrafters and LensCrafters got my RX wrong the first time I received it. Sent it back a second time because they were scratched and even though I paid for scratch resistant lenses in the initial order I was charged again when they sent it back. I wanted to give my eyes time but I still can't see very well. I can no longer see up close with my glasses, which I use to be able to do with the old pair. There is a fuzz/blur around the words. Even with my contact lenses there's a fuzz. For the money they charge I should be able to see. I see just fine when I'm at the doctor's using their equipment but that's not being translated in my prescriptions. Plus they would not give me the PD which is absurd as that is my medical information. I should be able to know what that is so that I am not forced to purchase glasses only through them.

I have purchased several pairs of prescription eyeglasses from Lenscrafters over the past 20+ years. I normally do not have the ophthalmologist or optometrist check the script, which I didn't this time, until I recently had a new exam. I was told that there was no prism in the glasses; I have been wearing the wrong script for a few years, as the vision had not changed much. I have the original script indicating a prism for one lens only, and the doctor couldn't understand how it was not included. I know I was having much more double vision than normal, but I thought it was just getting worse. Discount or not, I will take my vision more seriously and get prescriptions filled elsewhere from now on.

My family of 6 switched to Lenscrafters (at Haywood Mall in Greenville, SC) recently. Last week on Wednesday 4/28/2021, we had an appointment for one of my daughters and myself. We left with glasses RX but forgot to ask about the PD. We went back on Saturday 5/2/2021 and we were greeted by a gentleman with a very bad attitude and the Assistant Manager Kami. We politely asked to get the PD measurement since we forgot to ask. They were really rude (especially with their body language).

I will begin to say that they do have a good selection of frames prices range from 168 to 500 dollars depending on the brand you pick but the overpriced comes in when you have progressive lenses you will get charged double if not triple the price. But what really make me do this review was the fact that approximately less than 72 hours after putting my order and getting charged more than 1,000 dollars I change my mind about adding transition lenses. So my daughter that also goes there told me, "Call by phone. Tell them you want the transition lenses anyway. They have not sent it to lab yet."

I ordered some new prescription glasses from here. It was my first time and they sent me the wrong prescription. I questioned them and they told me they’d see what was entered on their end then went back on it and said ‘oh actually we can’t tell you what was entered but we assure you it was correct’. Well, the prescription they put in was in the box and was -.25 off from what the prescription that I gave them said. They are getting returned and I will not order again.

If you ever visit the Lenscrafters' web site be prepared to be frustrated. Contacting customer service about all the problems in their site is a waste of time. For example, if you have a user account as I do, there is a chance that the optometrist you used at their store has scheduled a future exam for you to confirm in your account online. There's even a Book Exam button for you to do so. However, when you click on it you get a 'Sorry the page you're looking for can't be found' message instead of confirming the exam that was already scheduled by your optometrist.

I went to the store at Nashua mall NH for eye exam appointment, I was only 5 minutes late then the lady said I need wait 10 minutes, ok fine I will wait, but I waited 25 minutes and I still didn’t get checkin, I think the lady did this on purpose, no one ahead of me and the person who had appointments 20 minutes behind me already went in, so I asked why I still didn’t get served, she basically said if I was late I don’t have to come, I am wondering now is it the company policy? In the past when I went to the same store on time and since they were behind the schedule I waited 30mins to get served and I didn’t complained anything. The lady is short, black hair, about 40, how come the store hire such person? I won’t come to this store anymore.

My encounter with the manager at the Federal Way, WA store yesterday was incredibly unprofessional and against LensCrafters publicly posted policy. I decided to return a brand new pair of glasses and request a refund because they had broken twice within 2 weeks and after telling the technician the story of the glasses, she told me they generally advise people not to buy that particular type because they are fragile. No one told me those type of glasses are a known problem. The manager walked over and asked me several time ‘What is wrong with THESE glasses’? Of course I told her, each time, I don’t have faith in them given my experience and what the technician just told me. She said ‘There is nothing wrong with them, we sell hundreds of them’. Not only her words but her attitude was angry and dismissive. This was all very public.

I have been going to Lenscrafters for many years. Never again. Ridiculous price: 2 pairs of bifocals in new frames came to nearly $1,500 until "generous" discount reduced to about $700. Took weeks to get them. Never called to say they were in. Fitter was rude when I asked to have the optical center marked, as I have had trouble with THEIR glasses before. She nearly broke a pair by twisting it to "fit" them. They still don't fit, with the result that one bifocal is higher than the other. I asked to be removed from their mailing list, but they have just ignored that request.

Bought my glasses about a year ago and the lens started falling out after 2 weeks. I had to pop it back in all the time. It finally fell out and I couldn't find it so I took the glasses back to the store to get a new lens put in but they wouldn't do it even though I bought their purchase protection plan. Bad glasses from a bad company. Be warned.

It took 10 weeks and four pairs of glasses later for me to receive a pair of trifocals that did not line up on both lenses. it was explained to me over and over that they had 40 years of experience between the two lab technicians that they had. It ended with the manager telling me there was nothing else that they could do. I then took the glasses to Eyemart who were able to shave some of the lenses off of one lens and turn the other lens to line them up to where they would fit into the glasses frames that I received. With 40 years of experience I would have expected them to do the same. It was the most horrible experience I've ever had with my glasses and I've been wearing glasses for over 30 years. I will never return and advise anybody that has more than a single lens to not go there. Go somewhere else. Eyemart is fantastic.

I bought prescription sunglasses this time from LensCrafters for the 1st time. The time it took to check the eyesight and get the prescription was in a timely manner. There were lots of options to choose the frame and most of them were covered by my insurance. Customer service was great and received my new sunglasses in a week. Great job.

My husband and I went to the store to have one of his lenses put back In his pair of glasses. We gave them our name, insurance and DOB information and confirmed our purchase that was made months ago and that he was eligible for the purchase of a new pair. She knew that he had an exam months ago and it was still to be used for a new pair. After the lady put in the glass she told us she had to wait on someone else. We asked about purchasing a pair, but said that she could not help us. I asked about a new purchase but was not directed on what to do. I did ask if we had to make an appointment and was told that is what we had to do. I went online to try to make an appointment, but it was for someone that needed an exam, which we did not need.

I am walking around with scratched glasses for the past two weeks. Despite being sold a pair of glasses more than twice as expensive than I was told I would get over the phone. When I asked what I was getting for more than twice the price I was told scratch resistant glasses and I was getting a year replacement. Scratch resistance didn't work. And the replacement didn't come.

My husband & I went to the Paducah KY store a few months ago for new glasses. Even with insurance it still costs us over $600.00!! We got the scratch-resistant lens. Within a month the glasses had 30-40 small scratches! We’ve always take care with our glasses. We went back to the store, spoke with a ignorant manager snd she pretty much said, "Sorry nothing we can do, they aren’t scratch-proof!" I’ve had glasses for over 20 years and these are the WORSE product ever!!! Don’t bother with LensCrafters!!! They don’t care about you, they just want money!!!

Today I had an EYE appt scheduled, at 3:30 with your INDEPENDENT Optometrist, I arrived right at 3pm, I was wearing a Face DIAPER but had it under my nose, I have ASTHMA and it is hard to breathe in them. The guy behind the desk when I went to check asked me to put my mask on correctly. I told him I have ASTHMA and showed him my inhaler, He was going to talk to TRAN, HAN the Optometrist about it. I told him when I go and see her I will wear my mask correctly, at that time cause he started freaking out. I put my mask over my nose and had it that way until I left to wait for my APPT. He freaked out when I stood at the desk. He jumped 6 ft back like I had the plague. I made a COMMENT and said, "You know this is all fake." He then handed me a couple covid papers asking about having the FAKE VIRUS. I filled them out and he said, "I'll see you at 3:30." So I left Lenscrafters and waited in the lower part of the mall till 3:20ish.

I called the first part of November 2020 to make an appointment. They gave me one for November 30, 2020. That was fine. They called November 28th to cancel the appointment because the doctor did not want to work that day. They changed it to December 11, 2020 at 4:00 PM. Fine. We drove over 70 miles to the appointment. We get there and they are closed. So I called and they said they called me to change the appointment on December 8th. She told me she could leave a voice mail because my mail box was full. I don't save my voice mails after I listen to them. She did not Text me nor did she send an email. Asked if they could see us at the other location in mall. They were so rude to us they hung up on me several times.

I order my progressives, their brand on 8/12/20. After checking with 2 doctors, twice! and changing lenses on 9/24 they offered to change for Varilux progressives, simple ones, and keep the wrong ones. Today, 11/04 they are still "waiting" for shipment from Varilux to arrive! I cannot go on wearing the wrong prescription! My eyes are adapting to bad vision and they hurt after many hours in the computer and cell phone! Bad service, bad assistance, bad or no responsibility AT ALL. Please DO NOT go to Dadeland Mall ..never!!! Finally I opted for the credit and start all over again, after almost 3 months!!! UNBELIEVABLE!!!!

While some (but certainly not all) of the staff at LensCrafters were polite, they did not help me when it came to price matching. I found a pair of frames at LensCrafters for $172 that only cost $76 online. Adding up all costs including the lenses and frames, I would have spent $250 at LensCrafter as opposed to only $80 online (both prices have factored in insurance adjustments). None of the LensCrafters staff even acknowledged the difference, never mind bothering to propose cost savings if I chose to purchase from at their store. All is well though... I have a terrific pair of Michael Kors glasses purchased from designeroptics.com for a total cost of under $80!

Glasses broke. Needed new pair asap. Ran to Lenscrafters. Never will again! I didn’t purchase all the amenities because I couldn’t afford it. In my presence the lab technician was told what not to do. I can tell he did Not listen or didn’t care. I could not afford scratch resistant. I could not afford top of the lense that they tried to sell me. Now I’ve got to get new lens because theirs Are cracking, scratching and chipping. They’re not even two years old. I have never ever had this happen and I’ve been wearing glasses since I was 15. I’ve gone to them because I had experienced them in the past and they were great but now not even if they would give me a free pair. No!

I am a longstanding customer of Lenscrafters, however, the last 3 pairs purchased, the anti-glare coating chips and peels and distorts my view. Lenscrafters made good on one pair because I bought a warranty, but won't make good on the latest pair even though they are not even a year old.

I went in and ordered progressive lenses. I was fitted to the frames I chose and left there not realizing that the frames listed on my receipt weren't the frames I chose. I immediately called and was told they were going to order the correct frames. The frames I tried on and was fitted to where the correct frames and I told them that. I called 2 weeks later and was told They would be in no later than October 2nd. On October 2nd I received a call from LensCrafters expecting them to tell me my glasses were in but they said they were waiting to measure me for the different frames. I said, "3 weeks later you’re telling me they weren’t ordered even though I spoke to somebody telling me they were ordered and would be in soon." I told them to refund my money and I will get them elsewhere. I went to a different place... Same glasses over 200.00 cheaper!

Walked into a Lenscrafters location for the 1st time.... Horrible Experience, got home reviewing my receipt of over 300.00. Noticed they did not use my insurance. Called to find out why. Was then advised it was cheaper to pay cash.... returned the next day to use my insurance I pay for. Was charged another 140.00 for sunglasses. Glasses came back too strong causing headaches, doctor advised wrong prescription over working my eye muscles; replaced my lens with what was to be the correct prescription... everything was blurred which caused another visit for the 4th time. Was then told no refund for ALL OF THEIR MISTAKES, and this would be the last time they would try and get my lens corrected and asked that I bring my old glasses so they can compare.... What is all the high tech equipment for in the location if you cannot properly fit someone for prescription glasses.... HORRIBLE EXPERIENCE AND I WILL NEVER USE LENSCRAFTERS AGAIN!!!

For past 8-10 years, I have been buying glasses from Lenscrafters and for the most, the experience has been good. But once Luxottica purchased Lenscrafters, the customer flexibility vanished. And this time, I purchased Progressive Lenses and had to go back five times to get the glasses fixed. While John, at the Manassas store tried hard to fix the issue but even today I see everything on the left side leaning towards the right which was a problem I complained about multiple times.

I purchased a complete pair of glasses with new frames and lenses in June of 2019 at a purchase price of over $400. I have worn glasses for over 50 years and have never had a problem with a frame breaking. Fourteen months after the purchase the spring on one side of the frame broke. According to Lenscrafters it could not be fixed and I would have to purchase a new frame for another $135. Ridiculous! They didn't even try to help. They lost a customer.

I have been going to Lenscrafters for over 20 years and wearing glasses for over 35 years. The customer service is HORRIBLE compared to how it used to be. I ordered a pair of glasses back in March. All stores stopped doing adjustments due to COVID, so I had to wait until July to pick them up. I returned them over the phone and repurchased when they re-opened to full services. When I finally was able to pick them up, the fish-bowl effect was overpowering and nothing was helping. The "lab guy" was very upset that I had a problem and argued with me in the middle of the store in front of my husband and other customers. I decided to try smaller frames and give this company another chance. The 2nd pair was almost 2 weeks late and they never bothered to call or text to me to let me know.

I had an appointment about 3 weeks ago and got my glasses in a week. I didn't like them so I went in to exchange them. Again this was 3 weeks ago. I was told today that I have to wait another week before I can get them. This is totally unexceptable. I paid cash for them without insurance and I shouldn't have to wait a month to get my glasses.

I had an eye exam and used my insurance and addition money to buy 2 pair of glasses. The total was over 1000.00! The prescription is wrong and went back to be re-examined. The dR was shoving different lenses under my eye, rushing me to make a decision of which looked better. He gave me no time to blink or adjust. Then in a rude tone, told me he would not change my prescription! They do have a return policy, however will not refund the eye exam! So even if I return them, I will now have to pay out of my own pocket to get glasses I can actually see out of! I do not even trust them in doing my benefit refund nor what I paid out of pocket. I have always had to go back and have a different Dr. redo my prescription, however they always fixed it. I’m just finished with them forever! Although I get the best deal with them and my insurance, it not worth my time and aggravation anymore! NEVER AGAIN!

My first pair of my glasses was plastic. I was told that’s what plastic glasses do so 2 months ago I decided to go with something different and the same thing is happening. They falls off. I have to Keep getting them tightening up???

I purchased high quality, complex prescription lens from Lenscrafters for almost $500. The lens film disintegrated rendering clear vision difficult within a few months. First appointment to address issue was canceled by Lenscrafters. Attempts to reschedule delayed by both Lenscrafters then pandemic. Appointment revealed that my prescription has changed little but lens needed to be replaced. Sales technician acknowledged the lens were disintegrated, offered new lens at cost of almost $600 with "higher quality" lens. Then when I protested, technician offered me a $50 discount if I also purchased frames. I left at this point, extremely frustrated.

If I could give 0 stars, I would. During the pandemic, while Lenscrafters was closed, my 8 year old broke their glasses and needed replacements. The process to receive a new pair of glasses while stores were closed was a nightmare. We had purchased the replacement insurance at the time we purchased his glasses. To be able to receive a new pair, we had to first send the broken pair of frames to lenscrafters/luxxotica (their parent company). Then we had to wait 10-14 BUSINESS days for them to "process" the broken glasses (take them out of a bin and check them to be sure they are broken is what a customer rep told me over the phone). Only then would they ship my son a new pair of glasses that would take an additional 7-14 BUSINESS days, so really like 1 1/2 - 3 weeks to get back to my child.

I had an exam at Lenscrafters yesterday. The doctor was incredible and I was very pleased with the thorough exam and her sincere care for my health. Then it was time to select frames; this is where it went downhill. Although I had told them initially that I had just opened a Care Credit account the night before, they failed to mention that they would not accept an electronic card and needed the "hard card" to process payment. Logic would tell you that I didn't receive it in the mail overnight. But ok, I'll just wait until it comes in the mail.

On May 16, I placed an online order for eyeglasses for my young son. After being informed 5 days later that Lescrafters was unable to open the pdf of the prescription, I received verification from Jason T on 5/25 stating "Perfect! We have everything we need. Your order has been sent off to our prescription lab and can be expected in 5-7 business days. Once the order ships, you will receive a shipping confirmation with your UPS tracking number."

I purchased a pair of eyeglasses following my eye exam march 30th. Two weeks later, which was the estimated arrival date, the store had closed. No information was provided on my order. I filled out the form provided on the Lenscrafters customer care line multiple times and never received any emails or calls regarding whether or not my order was going to be shipped to me. My local store in Columbiana Centre opened today, May 18th, and none of the associates in the store were able to provide me with information as to where my order was or the status and just repeated to me that they had not been receiving shipments due to COVID-19 closures.

I am a first time customer at Lenscrafters and I had purchase my glasses in February 2020 at the Eastview Mall in Victor, after 3 weeks the lens started to peel. So I took the glasses back and got the lens corrected within 24 hours. I had initially paid for non-scratch, so before I leave I made sure to ask if this would happen again and I was told "no" yet, surprisingly the same problem reoccured once more. This time it spread like wildfire which made it difficult for me to see. Since I depend on my glasses for every bit of reading, whenever I use it I would have to squint my eyes to see from a little spot that was not affected as yet. It gives me a severe headache and I actually feels like my sight has deteriorated as a result of that. I tried contacting the office that gives a 1800 number for assistance several times which is of no help.

I ordered contacts on April 1st 2020. Waited 1 week and still have no contacts. I chatted with a representative on 4/7 and she said my order would be shipped on 4/8. Waited until 4/13 and still have no contacts. I chatted again with a representative on 4/13 which was very rude in email chat and said they would be shipped next day meaning 4/14 and that was all she could do and ended our chat without being able to say anything else. As of 4/15 the website still shows in progress. Very frustrated customer.. I hope before anyone places an order online gets better customer service than I have received.

2 weeks later and my contact order is finally fulfilled! The only reason I wasted my time on LensCrafters was because it was covered under my insurance. I attempted to order contacts 4 different times and was denied each time without any information as to why. The last LensCrafters representative I contacted emailed me and suggested that I call my doctor to get more information regarding my prescription but failed to inform me what was missing. This was after I sent an exact copy of my prescription to LC from my doctor like I have done in the past without any issues. Within these past 2 weeks, I emailed 4 times, called 3 times, and attempted to chat to an online rep 3 times.

Last August, I had visited Lenscrafters in Myrtle Beach. I had an appointment each week for 3 weeks in a row because I had an eye infection. I had also gotten a contact lens exam beacuse I was in need of new contacts. I was told I did not need to return for verification that the trial contacts were working fine because I had used that brand before.

Purchased glasses last August, Prescription was not correct. Returned to the store 3 times. Still not correct. Went to a different doctor. Totally different prescription. LensCrafters would NOT return any of the money back!!!! $564.00!!!! Would never go there again!!! Cost me another $406.00.

On September 24, 2019 I ordered a pair of eyeglasses after cataract surgery. As a senior citizen, I was pleased to learn that Medicare covers the cost of your first pair of glasses post cataract surgery. When my exam was done, I chose glasses. I completed the transaction with Amanda, the manager at the Saratoga Springs location. She took my Medicare information and typed it into the system. She then informed me that it takes about three months to receive a reimbursement from medicare. I waited for the allotted amount of time, and after not receiving a reimbursement from Medicare, I contacted them. The agent informed me that no paperwork had ever been filed for this claim.

I stopped in to LensCrafters to try and get new frames with my new prescription. I told the woman that waited on me EXACTLY what I wanted before we went through the whole ordering process. I mentioned this to her at least three times including at the end of the transaction just to be sure. She assured me. Long story short, I did not get what I asked for and in fact, I found out that I had 2 levels down in quality of lenses that I had when I walked in. Essentially, I was lied to in order that she made a sale at my expense. If she had told me that LensCrafters could not match the quality of my original lenses then I would have said ok and walked out of the store! NONE of this would have happened. NONE.

I am A Retired Chief Petty Officer. Every year I stop in Lenscrafters and ask the same question, “Do you accept United Healthcare Vision insurance?” Every year the answer is the same. I wrote corporate asking why, I received a generic email back stating all the insurance they do accept. This insurance is part of my Military Tricare insurance. I take this as Lenscrafters does not support the military so please if you are military or related to military personnel please shop for glasses elsewhere!

So I was in Lenscrafters in Center Valley PA. On 2/8/20 I need to get a pair of reading glass so the lady that was helping me told me to find a frame I like. I knew which one I wanted. It took 3 seconds to get. Then she started helping someone else. Made me wait till she was finish. I was like this is **. Then five minutes she came back to help me. I put the frame back. Said I take my business elsewhere and walk out. I would never go back there again.

I had another great experience! My eyesight had changed drastically in just 3 weeks! I notified my Lenscrafters. They did a quick exam and said “you need to go back to your eye surgeon”! I had to have surgery again in both eyes! In 3 weeks everything healed up! I sadly walked in saying my eyeglasses aren’t the right prescription now, am I at a loss with my purchase of 2 pairs recently! They were able to redo the lenses in both pair for me and since so recently purchased, at no charge!! I wanted to do cartwheels!! They always take good care of me!!

I paid $398.90 cash for a pair of glasses. I got hit with some unexpected medical bills and car repairs. I came back to cancel my order and was told it would take 5 to 10 business days to issue a corporate check. The store manager kept repeating his corporate policy about 5 to 10 business days to the point of being rude and condescending. I need to money now. I have spoken to customer service. I have spoken to customer care. I continue to get the same corporate policy of issuing a check in 5 to 10 business days. No one in the company has the authority to expedite my money. I will never do business with such a company that knows nothing about customer service but relies only on their own policies and procedures. No deviation.

First of all I go to Lens Crafters for the Rayban selection. This is my 6th pair of rayban glasses from the same lens crafters store over the last 30 years. My only complaint if I have any is the lab didn't produce the glasses in the time that the store promised to me they would be ready. But other than that I have had good experiences from them. I read about 40 of these reviews and was a little scared to go back to them but I did anyway and I also got an eye exam too and my strength had changed so I am glad I decided to go to them. I will continue to use lens crafters for my eyewear and will recommend them to family and friends. The store I went to is in the Pompano mall in south Florida.

I wish that I could give zero stars. I went in for a contact fit and was told that my trial pair would take one week to come in. Two weeks passed and I called, assuming they had forgotten to call me. They still weren't in. I called back 4 times after that. FOUR TIMES. It's now 6 weeks past my fitting and I can't get anyone to call me back. I, unfortunately, used my insurance so I can't just go somewhere else unless I want to swallow the loss and pay full price for the fitting. They make you pay at the fitting as well, so if they don't follow through with the trial you have no contacts and no prescription to get it filled anywhere else. I'm never going here again for glasses or contacts. Beware.

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on how to use and maintain my contacts. The trial contacts were ordered when I completed my eye exam. I was told it would take 4-5 weeks as my contacts were special order. Approximately two weeks after that I received a call from a store rep who told me there was a problem with ordering the contacts; that they were having a communication problem with the fax machine (really? a fax machine?) so now the order would be delayed in excess of the normal 4-5 weeks. When the contacts finally arrived a few weeks later, I received training at the store. I was then told I should order a supply of contacts. I was planning to order a 12-month supply, however when they told me that the contacts that I need cost $448.20 for a 6-month supply, I only ordered 6-months.

If I could give no stars I would. The doctor was great but the sales team was horrible. Jeana ** needs to be retrained in product knowledge and overall customer service. I have never been treated so badly and refused service before when trying to make a purchase. I have a small bridge to my nose and find alternative fit frame fit better. I went to this location because according to the Lenscrafters website they sell women’s alternative fit glass for people with a smaller bridge to their nose. When I asked Jeana to try alternative fit glasses she had no clue what they were. I had to show her on my phone that lenscrafters even carries them and that they are a thing.

I loved the FL Lenscrafters I went to where I got new glasses in 2017. My prescription got better every year for distance and reading rarely changed. No issues getting progressives with transitions at an in store lab in 2 hours and only one issue ever and it was quickly fixed. I moved to TN and needed a replacement pair because I physically destroyed mine. The prescription hadn’t changed but I was told I had to get a new script to get new glasses. The eye doctor made the script too strong and when I saw what he wrote I told him I was concerned because I’ve never had numbers that high. He told me he wished he could use bar codes so people couldn’t see what he wrote. That’s like a doctor wanting to keep someone in the dark about a med being given - not knowing the name of it.

April 2017 I purchased a pair of glasses loaded with everything. Immediately the glasses started to lose the protective coating causing unremovable smears and what seems to be scratches. I’ve been to Lens Crafters twice for help. Today being the second time. And although my family is a 25 year long customer, they are not willing to help with anything. Nothing!!! I’m convinced I received a bad set of lens. They are admitting no wrong. Lens Crafters has no value in paying their above average pricing.

Lenscrafters will not stand behind their products if you don't purchase extra coverage. There is no warranty. The employees will lie to your face. This use to be a great outfit. Now it's just a shakedown operation. I will never go there again.

Made selection and purchase, in-store. Sales Rep explained she will hold frames at the store and only send away for lenses that she can later "pop-in." Took one week for the lenses to arrive - I returned to the store to pick up. When I tried on the glasses (for which my receipt states a retail value of 849.67,) I could not see out of the right lens. Sales rep said to give it a couple days to see if my eyes adjust to it. I had a follow-up appt with my optometrist as I was in the process of trying a new brand of contacts... While there, I made the complaint about my vision issue with the new eyeglass prescription for the right-eye. Upon checking the strength of the right lense, Optometrist informed me that the lens was made using the wrong power and axis.

I bought my glasses 6 months ago, had a problem with the antiglare right from the get go and when I phoned to explain my problem was told that I would get use to them. Now 6 months later they are so full of scratches and was told since I didn't buy the warranty there is nothing they can do. I was offered 50% of new lenses, which I replied I will take my and my husband's business elsewhere. Never again.

I had my eyes examined next door. LensCrafters checked my current glasses and made me a new pair. I paid for the glasses on my initial visit. Each pair is a two weeks wait. When I received my new glasses, I could see better without glasses. And, my eyesight is very poor. LensCrafters requested that I have my eyes rechecked. I got a slightly different prescription. LensCrafters made me a new pair of glasses. I still could see more clearly without glasses.

First I complained about their signage and phone announcement regarding 40% off lenses if you pay for frames. Bait and switch marketing, NOT SO if you have any insurance! My prescription was 10 times higher than what the DR. wrote. Had to be remade. (Extra time and trip.) The associate thought he could fix them by bending them! My total price was 621.34. The nose pieces can't be adjusted, too hard/big and ridged, the temples don't flex, giving me a headache. So disappointed.

It was my first time getting glasses in the US and the lenses price was crazy. They told me that it was the best with anti scratch. I never had so much scratches on lenses in 6 months. The lenses are full of scratches from I do not know where. I a wearing glasses for 35 years and even when I was a teenagers I never had such bad scratches. Their lenses is a scam!

Vision is very important, so thinking Lenscrafters was the best, I made a significant investment purchasing 2 glasses and lenses. Very day I picked them up I had to return them because I tried to read something and realized a water looking smudge in lens which distorted my vision whenever I tried reading... Less than 3 months later I realized the scratch proof lenses I purchased started getting scratched despite proper care. They replaced at that point again, so I asked specifically to not put anti-scratch coating of which they said it’s mandatory.

I only had to fill my prescription immediately. Other than the eye exam, I brought my own frames and they still charged me over $300 for cheap lenses. I WILL NEVER GO BACK!!!! This business is out to rape Americans.

Westland Mall Lenscrafters is the worse, optometrist doesn't know what he is doing and manager of the store and Victoria. The main manager are very unprofessional and disrespectful. Their prescriptions are always wrong no matter where you go. The one in Pembroke Gardens Mall is the same, my husband spent $400 and he can't wear them, he feels dizzy and with headaches

I came to have an eye exam in Polo Park (Winnipeg, MB) and the prescription was absolutely wrong. They prescribed -25 when all my previous glasses that I use for more than 5 years were always prescribed with -75. They rely solely on a new machine that do all the job but it is clearly out of calibration. If that is the case, then they should find a new optometrist, he is not doing anything. He is totally useless.

If I could leave a negative amount of stars, I would. Spent a good amount of money on glasses. It took them 3 tries to get my measurements right so that I could see out of the lenses. Less than a year later, the film on the lenses are starting to peel. I’ve worn glasses for 20 years and this has never happened. Moved to the area and unfortunately Lenscrafters was my only option that had decent frames. Spoke with the manager and she kept preaching that I must have gotten something on the lenses that caused this. To add insult to injury, she said she could "offer me 30% off of new lenses". They're having a promotion right now for 40% off. I would literally go anywhere other than this Lenscrafters.

I purchased a pair of glasses from Lenscrafters in Chicago Ridge Mall in Chicago Ridge, IL paying $570.00 after insurance, in February 2018. After some months, little smudges and what looked like scratches started appearing. I'm 66 years old. I take good care of my glasses. I brought them back to the store. At first they asked if I had a protection plan, no I did not. Then they said they were defective and replaced the lenses free of charge.

First my eye exam was a half an hour late. Then it took 20 minutes before someone helped me to get glasses. Then when I found out the ridiculous price of their glasses. I noticed my pupil distance wasn't on my prescription. I just paid $139.00 for an incomplete prescription. I told the woman helping me that I was not paying that much for glasses. I need my PD. She says, "Oh yeah let me go get that for you." She comes back and says, "We don't give that out at this office." Because they know you will buy them online for 75% less. I spent $139.00 and got nothing. Everyone except the eye doctor was very unfriendly.

Sorry that this review is so long, there is just a lot to say about my Lenscrafters experience and I believe I need to share everything that happened, so you can make a choice if you want to buy from Lenscrafters. I recently went to my eye doctor's and received a new prescription for my contacts and glasses. Several eye care stores, including Lenscrafters told me that my current frames were too old and the people who worked there were afraid that my frames would snap when putting in the new lenses. I decided to try Lenscrafters because they have such a big selection of frames and I was excited to try something new. I picked my new frames and was told that my glasses would take about a week to come in because I have such a high prescription, which I completely understood and had no problem with.

Been going to Lenscrafters for years, for both eye exams and eyeglasses. When my cataract was "ready" for surgery went to an ophthalmologist. He performed an eye exam and was told I have glaucoma and macular degeneration. Moral of the story go to a real eye doctor and stay away from Lenscrafters for eye exams.

I have been waiting for my trial contact lenses for a month after I was told that I would be receiving them in a few days. I would call once a week and I would get the runaround. The last time I heard from them they said that the company did not have the contact lenses they ordered (after 3 weeks) and would need to order from another company, that would take another week and I am still waiting. I actually give them 0 stars.

I purchased my lenses and frames in September 2018, by April 2019 the lenses started to delaminate. I took them in because it had only been 7 months. At first they refused to repair them because I had not purchased the insurance that I was not offered. The girl that had sold the original set was no longer employed there, so it was my word against no one's. They agreed to repair them at no charge. Here it is August 2019, 4 months after receiving the new lenses, and they’re delaminating again. I will never return to Lenscrafters!

I came in because I thought it had been exactly one year - according to their mail received saying I was due for my exam. When I came in for my yearly exam I didn't find out until the very end that my Insurance would not be billed since I'm allowed one per year, and it had not been a year yet. They completely scammed me out a full cost eye exam. Once I left I was able to purchase contacts elsewhere.

Would not honor the eyewear protection service they sold me on for their significant markup compared to competition. Lenscrafters customer service claimed they were 'escalating' to management multiple times in a months span. No response in months from Lenscrafters customer service despite repeatedly filing new inquiries on their site. I was left to reporting the nearly $500 worth of charges with American Express. American Express denied the claim due to date of transaction and non-response to them from Lenscrafters. Filed another complaint, probably the 10th, this time on Luxottica website. Was contacted by phone by Ed ** the regional general manager. He told me repeatedly that ‘retail was tight’ with regards to my request for a refund, implying they would not consider my complaint based on their interest in making money, and had no response for the complete avoidance to my inquiries over the past few months.

Since purchase of lens in 2019 (Note: LESS than year) from the Greenville SC location in Haywood Mall, unremovable streaks have occurred on lens and company says there is no defect and therefore will NOT replace without a charge! The streaks have worsened and therefore there must be a defect somewhere within the lens/coating! Also, I have been told that all progressive lens have measuring numbers on them which should be invisible to the naked eye. That is not the case with me, because I tried cleaning what I thought was a smudge, but turned out to be those annoying numbers. I have worn progressives several years from other companies and the numbers were NEVER visible. I have NOT been happy with this product since I got them and I will never buy anymore lens from LenCrafters again, nor recommend this company to anyone! Susan **

When I had a prescription change for my glasses, I went to Lenscrafters. They measured me for progressive lenses with an iPad app so I expected great results. When I got my glasses, I could not see at all. The manager resolved the issue by looking at the lens prescription and making modifications without taking any new measurements from me wearing the glasses. The new lenses were fine.

I contacted Lenscrafters online via their website. After several attempts starting June 12, 2019, I finally received a message from someone who seemed to understand that I bought contacts online but received incorrect lenses. Then she writes back that I'm last 30 days so they will not send the correct lenses. I contacted them within 30 days of receiving the wrong lenses. How can they take my insurance money and hold me responsible from the time of online order? This is insurance fraud with horrid customer service.

I was lied to at the point of sale about options for bifocals. The salesperson told me that I needed progressive lenses. They felt terrible and made me dizzy. I took them back and had them remade. When I picked them up a second time, he told me that I would just have to get used to them and try them for a couple of months. Every time I wore them, they made me nauseous.

This website won’t allow 0 rating. On April 2019 while looking at glasses frames in the Salisbury MD store, an employee waked over to me, put his arm around my waist and said “ how we doin today?” I was shocked, disgusted, reported it immediately to the lab mngr who was the only mngr on duty, as well as, filed a formal complaint with Luxottica. EE relations took my statement via telecon the next day.

I used to pay $400 or $500 for glasses at Lenscrafters until I discovered Zenni Optical. It’s a China company but I gave it a shot. That was eight years ago and I have now purchased about six pairs of glasses from them. I’ve never had a defect or any reason to contact them over any of the glasses I received. The total I paid for those six pairs of glasses is less than what one pair cost at LC. It’s great to support an American company, but not when they’re gouging you.

I normally don’t write reviews but I felt it’s necessary to write a review of this location and Lenscrafters in general. Don’t ignore the negative reviews, and don’t always believe the positive reviews since it often is propped up by employees. At your first visit, most Lenscrafters will treat you like royalty after your eye exam, hoping you shell out hundreds of dollars for overpriced Chinese-made glasses that break just as easily as any others. They’ll use deceptive pricing and discounts, like a continual promo of nearly half-off an already astronomical price to begin with, which many consumers have wised up to, and now purchase from cheaper outlets online. You basically pay extra for lip service and for their high rent, being situated in high-end malls to make it appear more luxurious or elite, which doesn’t add any real value to the cheaply made product itself.

11-year-old daughter Samantha went for a routine eye exam. Turns out her eyes are healthy and doesn’t need glasses yet. We thought she was just getting a routine Eye exam. My husband was asked to sign some paperwork which he thought was all routine. So instead of charging $20 for a co-pay for a regular eye exam they charged us almost $100 ($98). When I called my insurance company they said it’s very unusual for all these test for routine eye exam on an 11-year-old child. So we were duped into additional testing just so they can make more money!

I have been going to Lencrafters for years buying my glasses there and the first time I have a problem they tell me lies. They said my lens were scratch proof and guarantee for the first year but when I went back they said the glasses were not covered. I paid $900.00 for my glasses that they will not cover. The Willowbrook staff told me they could not print my receipt up. That was not the truth either. They said they would give me new lens for 40% of 750.00 Yet they originally only charged me 400. I should be only paying around 200.00 for new lens. They don't want to make a long time customer happy after spending almost 900 on glasses. Willowbrook people will tell you anything to sell you glasses. Be aware of what they say and get it in writing. Never going back to this company again. The staff just laugh at me and said sorry. Not good enough.

On May 17th, just over 2 weeks ago, I placed an order for a pair of prescription eyeglasses. I uploaded the prescription from my doctor in order to make it easier (and quicker, since I'm having issues with my contact lenses and NEED my glasses) for LensCrafters to fulfill my order. LC asks for "5-7 business days" to process an order, and then for you to allow time for shipping. No problem. I'm thinking that I'll probably fall closer to the 5 days since I uploaded my script and they would not need to go "chasing" it from my doctor. Either way, if it took 7 days, that was fine too, since they gave me that notice in advance.

Purchased computer/reading glasses at Lens Crafters. Was quoted 163. For a second pair and went back to store to buy them. Told rep the quoted was in computer and she would charge me 360. For the same lens I was quoted 163. Then proceeded to tell me she only worked there. The quote was in the computer and she wouldn't honor it. My company uses these stores. This was the worst experience I ever had getting a pair of glasses. Store doesn't honor quoted amount given by store representatives using our insurance.

Poor Customer Service!!!! NEVER SHOP HERE! (Murfreesboro, TN). I went to LensCrafters about 1 month ago to shop for my yearly frames. I picked out two pair of frames totaling $960.00. I spent about an hour and some in the store picking out frames and getting them sized. The individual who waited on me was very kind and sweet. She has helped me in the past. The store does not take my WageWorks flex health card. Last year, this was not an issue. I simply did a claim with WageWorks requesting for them to "pay my provider." WageWorks simply mailed a check directly to the store to pay for my frames.

This is my first experience with Lenscrafters and my last. I tried them out because they work with my current insurance. I have been ordering glasses online for over 8 years from other companies so I am very familiar with the online glasses experience. I submitted an order online for some single vision glasses on a Monday. I also submitted my current Prescription. Then on Friday I get an email saying they need my prescription which I already sent. They asked me to fill out a form to allow them access to my local eye doctor's prescription. Which he gave them the exact same paper I already sent in.

I purchased a pair of glasses with protective coating. After wearing glasses outside I noticed that I was seeing a blue haze around objects. I returned to Lenscrafters and related my experience. The salesperson proceeded to tell me it was my fault. Since I got my eye exam there also the salesperson consulted with them. They finally conceded when the eye doctor agreed with me that I never had that problem with any other glasses. It had to be their fault. My advice go somewhere else. I paid over $400.00 wasn't worth the hassle.

I have purchased from Lenscrafters in the past 20 years. When I first started to purchase my lens from them they were on top of their game. Quality was the best, the styles offered were above average from other places, and customer service was knowledgable and helpful. This time I ordered 2 pairs for regular and sun glasses. When I picked them up the regular glasses looked fine but fit weird and uncomfortable.

After purchasing a pair of a Ray-Ban frameless glasses, the agent attempted to charge me $738 and when I declined, lowered the price to $377.00. The product was exceptionally flimsy and broke the 2nd day I had them. Returned for new ones, the same thing occurred with then new pair after waiting another three weeks to get them after ordering.

After cataract surgery I was told that I was allowed a certain amount from Medicare for new glasses. Having dealt with Lenscrafters before I returned for my new glasses. I was told by the salesperson that they do not submit claims to Medicare but I could file on my own. That of course leads one to believe that I would be paid by Medicare. Wrong! Lenscrafters does NOT belong to Medicare, therefore I was denied. If you are looking to be reimbursed by Medicare, go someplace else.

This company sells the worst glasses! They did not tell me they sell cheap plastic glasses. They smudge & scratch very easy. I paid $475.00 for my progressive lens, had I known they sell and make cheap plastic lenses I wouldn’t have never got my glasses at Lenscrafters. My husband bought a pair and has the same problem with his lenses as well. No matter how much you clean them they are cloudy with smudges it’s so hard to see out of them. Totally defeats the purpose of having clear vision. Really bad quality lens. Do yourself a favor and don’t buy glasses from Lenscrafters they are a total ripoff! If I could give them zero stars I would!!!

Paid 465.00 for glasses. Everything is slanted to the right. Lenscrafters said it was the eye exam that was wrong. They would not help. I nor my family will ever use this place again. 465.00 out the window, still looking for a pair of glasses that work right.

I purchased a pair of reading glasses last April. The eyeglasses were partially covered under my plan but I still had an out of pocket expense of close to $300. I did not purchase the warranty as I never had to with any of my glasses since I only use them for reading. A couple of months ago I realized the lenses were constantly smudgy and had spots on them. Even after cleaning them they still remained. I went back In To the Freehold location which is where I purchased them and was told the lenses needed to be replaced and that the coating was coming off. I was also told that when I purchased them that I was informed of the proper care instructions, which were not to use the cloth over and over because it gets dirty and scratches the coating off.

I will never go back to the store in NJ - I had lenses replaced in an old pair of frames - the prescription changed very slightly in my everyday pair of glasses, so I was updating my workspace lenses. I handed the frames over to them to cut the new lenses. My old lenses were thrown away - they would not replace the lenses or reimburse me for the lenses that they tossed. The company states that I said "go ahead and throw them away, I don't know what I would do with them anyway" - at no point did I say that and I could very well have used them in case anything happened to the lenses I have now. As it happens, the new lenses are really bad - I am having a terrible time seeing anything... After asking multiple times, they have done nothing - but say that a regional manager has contacted me - all lies. NEVER AGAIN.

I purchased my eyeglasses in 2017. Spent a ton of money on my everyday transitional lens and a pair of single vision sunglasses with a warranty on both pair. About 8 months into the first year, the UV coating on my everyday pair began to peel, so I had them replaced because they were within the warranty period. Fast forward to today, they're peeling AGAIN!! Only this time they're not covered! Needless to say, I am one unhappy customer. When I purchased my glasses I was told the coating would also prevent smudging and reduce the computer glare. They sold me a crappy product that wasn't worth the extra money, so I'm trying to contact corporate HQ to have my lenses replaced at no cost minus the UV coating.

I purchased high-end glasses from Lenscrafters. After 4 months the one lens became distorted. I went to the store, fully realizing I would have to pay when what I found out shocked me. I was told, "We don't replace one lens only, we won't replace your lenses as it would be more money than buying a new pair." My an environmental perspective this policy is a disaster. So I guess the customer should just add their frames to a dump site with a 1000 year life span. DON'T CONTRIBUTE TO THIS ENVIRONMENTAL DISASTER.

I purchase a pair of eyeglasses, from this location December 2018. I have visited this location for the last 2 to 3 years and always purchase my eyeglasses with store warranty, my glasses cost at least $600 plus dollars with my employee insurance. In December I purchased a pair of Vogue glasses. Cost me $600 plus dollars with my employee insurance. I was told there's no longer any store warranty that I can add to my glasses as I have in the past. They have discontinued the warranty. I would never buy another pair of glasses from Lenscrafters. I recommend you not to buy any if you can't have a warranty. Their glasses are expensive. Cost me $800. I just picked up my glasses last week in January. Also, the $800 lens is not High ends. They smear all day even after cleaning several times with eyewear solution. I see why they are not covered under warranty. They are plastic cheap frames. I am now out of $800 prescription eyeglasses.

About 2 yrs ago my husband and I purchased a pair of glasses which included the frame plus new lenses. After about 2 months the coating was slowly coming off on both our lenses. We went back and Lenscrafters replaced both our lenses. A few months went by and for the 2nd time the coating starting to wear off again and not to mention the scratches. The third they sent out for new lenses to the company that makes the lenses on my husband's lenses.

I bought expensive frames July 2017 and bought warranty at same time. Last week the ear piece broke off. Of course, warranty dept said send them the frame fix for $45 3-6 weeks. I don't have another pair so can't be without glasses. I created an escalation ticket to Regional Manager. No response as of 1/29. I proceeded to chat with a CSR who said nothing can be done except send off glasses. The Regional Manager never responded so what good is it to create a ticket. The glasses normal daily wear - the earpiece shouldn't break off. I know it's nearly 2 yrs July 2018, but all I wanted was even exchange of same frame or another one of equal or lesser value. No- they will not work with me at all - send to warranty for $45 fix. Won't work with me to exchange. I am so displeased - the frames are Burberry - not cheap. But I am not a concern for Lenscrafters - they don't care about my as a customer at all. Disgusting customer service responses.

Between myself and my wife, we bought three glasses at LensCrafters (New Jersey) last summer (7/18), we both cannot wait to get new glasses. One set was completely out of center (progressive glasses). Initially they said it was a matter of getting used to! Eventually they did fix that. Worst of all is that the glass quality is truly disappointing. These glasses are dirty from day 1, despite all the sprays and wipes they will also sell you. They smudge so easily you won’t believe it. They also scratch very readily. We’ve had glasses forever, glasses we bought over 10 years ago look better than these from 6 months ago. To be balanced: My daughter bought her contacts there and is happy with them.

If I were in the business of making money, I might say differently. However, my experience with this company has not been the best. I started with them in another state and then moved. Now I came to rely on them for low cost for my money, having a wide variety of frames from $ to $$$ or above, #1-knowing my vision and #2-getting my glasses in an hour. So far so good, so let's move into more recently.

Purchased glasses on 12/22/2018 and have still not received my glasses. I was told they needed to bring in the lenses from their warehouse and that I would have glasses in 10 days. I called after 25 days and was told that only one lens came in and that the other one was on its way. However he went on to say they ordered both lenses that day and would have them here in 10 days. Still nothing and no communication from them. Hoping I can cancel the order and receive a refund so I can go somewhere reputable. Bad service and even worse communication!

Third complaint issued. No results as of today 1-19-19...last. Long time customer of Lenscrafters 15 years or so... I have a medical plan thru my place of employment in which money is deducted from my salary to cover my eyewear expense. Technically I came into Lenscrafters on 125 Route 46 Totowa NJ 07512 to receive assistance with my somewhat bent frames... Without even consideration to attempt to adjust or repair my expensive glasses....I was rudely told No by the female and male store manager that they wouldn't try...which I felt was unprofessional and not company policy or procedure. However an associate overheard this conversation and was very apologetic and assisted me.

Badly made eyeglasses Lenscrafters Orland Park, Il Mall - In a June 2018, I purchased 3 pairs of glasses, which included one pair of sunglasses (no line bifocals). The last time visited Lenscrafters was 6 years prior. I did not know the company was sold. Anyway, I had to go back 3 times to get the frames adjusted because I had to bob my head up and down when at my computer or even reading the wording in my car visor. I could see better with them off. Today I went to an ophthalmologist and met with the technician. She spent one hour looking at the lenses and said the lenses were not cut correctly. The line for the “no“ line part of the lenses was not straight. It is my fault for not returning these glasses last June, but I wanted consumers to know of my experience. In addition, the staff is not helpful and seemed rushed. The fact that the store was not busy should have been a sign to me.

I scheduled eye exam with local Lenscrafters outfit. Got exam done and when it came to order eyeglasses checked their frames. Cheapest one resembling cheap glasses from 99C store was $140!!! Making lenses would have cost me about $260! Hello!! Over $400 for cheap crap!!! The worst part was that they didn't give me my prescription so I had to beg them for it as if if I got free eye exam. Terrible way of treating customers. This is very typical of many optical shops. Fortunately there is Costco where is no cheating.

This company sells the worst glasses. They did not tell me all they sell is plastic glasses. They smudge every day & scratch very easy. I paid $450.00 for plastic glasses. I could have bought from the dollar store. They are Ray-Bans. Do not buy glasses here. I bought the same one 2 years earlier at vision works, they were glass and great. I complained to lens crafter & they said, "Nothing we could do." Really bad quality.

Had lens prescription filled a few months after exam due to not being able to find frames I liked. Found some at Lenscrafters. Wore them, vision was still bad, actually worse than old prescription... Thought it was where I had waited so long to get prescription filled. Had yearly eye exam, took prescription to WalMart due to its great reputation in Lebanon where I live. They looked at my lens, said left lens was warped. I then realized why I could not see well, it was dreadful reading, working on computer and watching computer.

I was looking around for some new frames Lenscrafters in Walnut Creek, CA. 3 Employees standing around the register. 1 Employee in the corner watching me. No one approached me. I was on my own. I had to approach the lady to ask her something. She just looked at me. I had to pull everything out of her nose. I felt totally ignored. Wonder how can they do business or stay in business, never again.

Ordered glasses for my son. He is diabetic and his eyes are getting worse. He had a pair of Ray Ban I purchased from Lenscrafters less than a year ago with the protection plan. They would not give me a discount on replacement lenses even though I’ve purchased 3 pairs of “High End” glasses and was a good customer. Ordered a pair of High End Prada that ended up costing $638.00. The frames on the site said in stock. After about 7 days I called customer service to find out what inventory fulfilled meant. They told me that the frames were ordered. Wait the site said in stock? I called for the next week and got various lies and deceitfulness from customer service.

Updated on 12/05/2018: They offered me 20% off new lenses!! I wrote to customer service online twice and each time they said that someone would get back to me in one business day. Nope. They have phone number and email. No response. DO NOT WASTE YOUR TIME AND $$$ WITH THIS COMPANY. I've been a customer for years. No longer.

The eye doctors were amazing. The sales dept tried to be helpful but they were severely understaffed. The frames were amazing and the prices were higher than expected but they had great deals. The problem is that the lens material--even top of the line-- is horrible. They are by far the worse lenses I've ever had including $5 drug store sunglasses. They are constantly dirty. I have to clean them with alcohol (as the store showed me) and then don't let anything touch them or they smear and you have to use alcohol again.

My doctor wrote a RX for glasses. Lenscrafters did their thing. However the lenses were not the prescription my doctor ordered so make sure when you leave have them measure your new lenses. Mine weren’t.

Wheaton, IL store has a very racist staff when it comes to ** consumers. I wouldn’t recommend this location at all. It’s sad to be treated unfairly because of your race even when you have the best insurance. No one should have to be subject to this treatment regardless of race. It’s not right and it’s not fair. No stars!

On October 16, I went to my eye Dr and gave me a new eye prescription, so, bought a pair of glasses at Lenscrafters 0962, located at 25 Peel Centre Drive #2, Brampton, On L6T3R5. I wore them when I was going back home, I noticed I saw double, so, I went the following day to the store and explained to the Licensed Optician the problem. The Optician asked me to go to the Dr and schedule an appointment to review the prescription. I got my appointment for Oct.22.18, and Dr reviewed my prescription and gave me the same prescription as the measurement done on October 16. The Eye Dr told me that probably the centre of the lenses was not aligned to my pupil.

Have gotten many pairs of glasses from the Greenwood Park Mall location in the past. Went there this time, picked my glasses and the technician could not get them adjusted properly despite many tries and had to get someone else, that should have been my red flag to get out of there, but unfortunately I didn’t. Went to check out and pay. Used my WageWorks flex spending card. Tech said it wouldn’t go through. I knew amount available as I had just checked my balance. Called store manager who couldn’t help. She took my information and said she would call me Monday and get them ordered. No call Monday so late afternoon I called them. Gave my card info and she said it was declined again and she couldn’t help me. I said I’ll purchase elsewhere.

I’m a long time customer, so I didn’t realize when I visited the store last week that they no longer offer any type of expedited service for glasses. I wasn’t told that it’ll take 2 weeks to receive my new glasses until I had already paid. Normally not an issue, but my current pair of glasses are damaged and now I’m stuck. If I had known, I would have researched my options and gone a different route that didn’t leave me blind. Now I know, and I won’t be returning next year.

I have been a loyal Lenscrafters customer for some time and have purchased numerous sets of eyeglasses and sunglasses from this company. I recently went to the Nashua NH store located in the Pheasant Lane Mall to have (I thought) new lenses installed in two pairs of glasses and one pair of sunglasses. These were upper end Brooks Brothers and Ray-Ban frames that have been meticulously maintained during the last two years. The technician that was waiting on me even commented on the fact that the frames were some of the he had ever seen. However, once he went and spoke to the lab technician, he then informed me that there was nothing he could do for me and that I had to purchase three (3) new sets of glasses. I obviously got upset at this turn of events and told both the technician and the alleged store manager that they should not be selling products that they would not stand behind.

I purchased a pair of prescription eyeglasses and a 1 year warranty in 2015. Recently, I noticed that the bottom of both lens became "foggy" or as if glue was smeared on the bottoms. The manager acknowledged that she had never seen anything like this but refused to do anything about the defective lens. Her claim--this is a first. My position--"Then you should be able to address this matter with some adjustment," which she failed to do. Buyer beware.

Lenscrafters was always great quality and service. Three tries to get my glasses correct and still wrong. Quality no longer applies. DON'T waste your time and money! We live 3 hours from the store we went to. The glasses were mailed to me. Prescription was wrong the first time. The frames and nose pieces were bent and tweaked the second time. The lenses didn't fit the frame correctly the third time. Drove 6 hours round trip to return them and get a refund. So disappointed with Lenscrafters. Will never return. Will tell people to stay clear of Lenscrafters. They aren't the same great company they use to be.

I'm gonna skip over most of my experience as it was very unpleasant. The eye test was performed and I paid. The eyeglasses were selected and I paid. The glasses were wrong; a new eye exam and new eyeglasses... still wrong. I got a refund. That should be the end of it, right? No. Looking over my paperwork to file it away, I see that the optometrist department used someone else's name and insurance. That was not my name and I do not have Humana insurance. The receipt from the eyeglass department had the same wrong name. Let me just say... DO NOT TRUST LENSCRAFTERS. (Sorry for yelling but this experience made me rather angry.) I am not sure if I should notify Humana about this error. Still thinking about it. Thanks for reading my review.

Lenscrafters ever!!! Do yourself a favor go to Target. Better service. Less money. Same quality eyewear.

After I surgery I brought my prescription from my surgeon to LensCrafters for a pair of multifocal glasses. I also purchased prescription sunglasses at that time. $941. It took three weeks for the lenses come in. I wore them for a week realize the sunglasses were very bad. Brought them back and they had to remake them. Since I was new to progressive lenses I was told that I needed to wear them for a while and get used to them. I continued to wear them until my next appointment with the eye surgeon.

Ok, I've been going to Lenscrafters for quite a few years. Just went in to get an update on my prescription. The "doctor" was fresh out of school. I find out they no longer have 1 hour service. So I had to wait a week and then they screwed up the lenses. Had to wait another week. Both prescriptions ARE WRONG! No one knows what to do there. The lab will only do a few lenses and a few frames. The junior mints working there are clueless and incompetent. I am now waiting for them to call me back so I can get my old lenses put back in and I have to go back across town and try to get a refund. That will be probably be a joke too. No one could answer my question on what the procedure is.

Very poor quality. First time I received my glasses: there was a defect in the lens and they kept insisting "my eyes will adjust". They even asked me to have my prescription re-checked and the optometrist could immediately see that the lens was defective. Then they said they will remake it and I waited a week for them to give me glasses that had peeling antireflective coating.

I'M not sure where to begin - it's so long I'M not sure I even have the energy to write it all. Suffice it to say I've gone there for years, but today marks my last visit. It's been months of getting a prescription correct - today I was asked who was helping me last time, I described her and they said - oh well she's on vacation so we can't help you!! I had to go home and get my last pair of glasses - they swore they could not figure out the problem without them.

I am writing this review as I have not had a good experience with Lenscrafters, and this is my first experience with this company. I purchased glasses there a few months back and constantly had trouble with them fitting correctly. I went in multiple times to have them fitted, but when I tried wearing them to work they would either be too loose and slide down my face or they were too tight, giving me a headache. I was told that perhaps the frame was too large, and since I am prone to migraines I should pick a smaller frame like my current frame and also go with the more expensive, lightweight lenses as my prescription is high. I was outside the 30 day window to return the glasses as I wanted to do and felt I had no choice but to try another frame. I live over an hour away and am a nurse working night shift, and trying to get to the store was difficult.

I went to a Lenscrafters in Colorado Springs on Saturday. To start, we had the first appointment of the day. Walking in as they unlocked the doors and somehow still waited 40 minutes to be seen. The tech that does the initial screening was talking to me asking last time I had contacts, and I told her I had been a bit short on cash so the last 6 month supply I got was a year and a half ago and I made it last. (By make it last I meant I wore a pair for a month then went a while with glasses only, then wear a pack for a month and even with that it was a few days in a few out.) But at no point did she ask or clarify what I meant.

I purchased 4 sets of glasses for me and my spouse. The cost was over $1,000.00 and the wait was nearly 3 weeks. When they finally came in the technician fussed for about one half hour in an attempt to bring the new to the same level of clarity as the old. I was finally advised to wear them for a week or so and "let my eyes adjust". I had thought that was the role of the lenses, but we'll see. Meanwhile my wife discovered that the distance lenses had been put in her reading glasses frame in error. So nearly a month after meeting these nice people we are still waiting to say goodbye to them. And I do mean goodbye. Summary: overpriced, underproductive.

On June 18, 2018 I ordered new lens to my very expensive transitional glasses I bought back in 2017 at LensCrafters. The original lenses were never right so I decided to get them corrected with new lenses, again by LensCrafters. The prescription was incorrectly prepared and the new lens had to be sent back to the lab. I now have been waiting since June 18, over 6 weeks for these glasses. Whenever I call the store they tell me the same excuse over and over that they will check with the lab and get back to me. Unless I call them I never hear back from them. As of today I still haven't heard back from them and after paying over $600 for the glasses originally in 2017, and another $395 for the new lenses in June of this year, I am done doing business with this store and would never recommend them. Very unhappy with the service and rude replies received from the people working there. The store location is at The Avenue At East Cobb in Marietta.

At this very moment I am extremely dissatisfied with the lack of communication and follow up including rude amateur customer service by two of your employees in your Store # 359 Baybrook Mall located in Friendswood Texas 77546. On June 8th, 2018 I completed my Eye exam and received Rx # ** from Dr. ** who was connected to your Store # 359 being this Doctor's Office was very customer Service Oriented and very Professional. The same day I decided to try Lenscrafter because my Insurance AETNA PPO provided me with a $ 125.00 gift certificate and it might be safer and faster that way and being I’m a responsible person and my vision is very important to me I elected to try your Company And received a copy of my order # **.

I had gotten a gift from my mother, a pair of coach sunglasses a little too big for my face but very nice so I decided to bring them back to see if I could find another pair or simply return them if I couldn’t. The man who helped me at the Lenscrafters in Macy’s at Coddingtown Mall in Santa Rosa basically accused me of stealing because they couldn’t find my mother's profile on their computer. Well that’s a first! And he took the glasses from me and said they would investigate it!!! How rude is that! I was accused of stealing and they took my sunglasses and made me feel very bad...

I am so upset at the bold faced LIE I received in the 6th Ave store in NYC last week. My husband & I took my daughter on Tuesday (July 10). We had lovely salesperson. We picked out frames and explained that our daughter was going to summer camp and needed new glasses. After fitting our daughter, reviewing the prescription, etc., we were ready to pay. We told our salesperson that she left for camp on July 15 so we would need the glasses the day before. The salesperson hesitated and said the type of lens she required required longer to make. We were disappointed, but appreciated the information.

At this very moment I am extremely dissatisfied with the lack of communication or follow up from the local office Located in West Des Moines Iowa that I went to for my exam. I went ahead and ordered my contacts through the store thinking that it might be safer and faster since they have the means of tracking their own orders. I placed my order with them on 07/09/2018, it is now 07/17/2018. I had to make a call to them yesterday only to be told that and I quote "Oh ya we forgot to tell you, your order is on back order due to your prescription." So after waiting over a week that was the initial response I got. Here is the problem with that, I kinda need them to see and to drive!!! A no brainer right? So I am still waiting for my order to arrive and have been told yet once again that they should arrive by 8:00PM. I will not ever go back to a Lenscrafters. They have most certainly lost my business!!!

I took my prescription, selected sunglasses, and paid. When I went to them up (Lenscrafters Oakridge San Jose California) I asked if the handles could be straightened. The customer service person heated them up and straightened them. On vacation the handles resumed to original position. Went back to Lenscrafters customer service. Person said, "Sorry we cannot straighten." When I ask for exchange I was told, "Sorry you will have to purchase a new pair." I was not satisfied with the response or the service and I will not purchase from Lenscrafters again for they do not stand behind their product.

I was very excited when I first purchased my glasses at Lenscrafters, I thought I was spending my glasses wisely: I thought I had purchased everything that Lenscrafters offered to ensure my experience would be a good one. First I did pay cash for my glasses, I do wear my glasses 24 /7 because I need to. Yes. Most times I sleep with them on, there is very little space for error where scratching can occur. I was also told that if I use the cloth they gave me at the time of purchase I would be good. After 6 months of using my 800$ glasses it became almost impossible for me to see with them, I went back to my old glasses because Lenscrafters told me that I was responsible for what my glasses have become. I'm A responsible person and my vision is very important to me, Lenscrafters did nothing for me, told me I had six months to wait for a new pair. I would never purchase or recommend Lenscrafters to anyone.

I went in for a exam in Dec 2017. I got sick & could not go back to get them fixed. I have a hard time walking the long hallway to get from to door to the office at Fox valley Mall. I spend $900.00 for 3 pairs of glasses. I went back March & am told it is my castrates. So I wasted that money & have to find a new Doctor. I guess if you are handicap you are screwed because LensCrafters don't care they just want your money.

Three weeks ago took myself and my daughter to get eyes checked after a year. They said my eye prescription changed so I picked new frames and lenses. The lenses were bad so I went back next day. Said the frames were not right kind for my script. Did it again, this time I couldn’t see and went back to old glasses. Went in and 3rd time's lenses looked cheap and not like my current specks. 4th time I was upsold to hi def lenses and when I got them they creaked and popped. Went to clean them and the lenses popped out. Took them back. They were cut wrong for my frames. Had enough. Gave them 4 chances to get it right and asked for money back. Lady was a complete **. She said I was past my 30 day refund even though it’s starts when I get new glasses. Even so I was 7 days under their 30 but she was too hot on trying to deny my refund instead of helping me she didn’t look at the calendar.

Lens Crafters Hemet Ca - Had my exam in Nov 2017. Told Dr that was seeing double almost like split screen effect. He had perfect solution... I needed prisms in both lenses. Left eye had 4 prism, right 1. No insurance so couldn't fill script till March. I was so excited about the prospect of seeing everything as one instead of split. Was told of 30 day money back guarantee. Picked up my.glasses and was told that it would take take two weeks for my eyes to get used to prisms. Pretty much couldn't see for 2 weeks but kept waiting to adjust. 2.5 weeks later went back and told them... Lady was very nice and started to adjust prism strength on trial glasses. Still couldn't see. She went back and got the Dr. He came out and was very frustrated and told her to take out prisms completely... They made new pair with no prisms.

I took my favorite glasses that I purchased some years ago to Lenscrafters, 777 3rd Ave @ 49th St., NYC 10017; 212.527.2363 on May 3rd or 4th, 2018. I spoke with ** about my unique butterfly, cat frames and that they have the wrong prescription in them to which I need changed. I showed him my prescription from my doctor and soon asked how much it would be. He said, oh wow, "well first we have to find out if we can even do them because of its shape". He asked another associate, and his response was "yeah they can do it". ** then said it should take up to about 3 days for me to hear back from them on whether or not they can do it, but that I probably will not hear anything back until it is finished.

Never never never have anything to do with their credit card. Sounds good at first but is not. Bought in February two sets of glasses. Was talked into the card... was told should take 7-10 days to get the card and statement... wrong. No card in March, April finally got here. Paid in full April 26. Got call saying they have not received our payment and are wanting payment again. Will never, never, never do this again. Hoping this will not screw up the credit.

I had my eye exam on April 12 and left my frames with them and requested to get new transitional lenses in them. They are my personal frames that I have had lenses put in them by a different LensCrafters location in the past. First they gave me a 3 week turnaround time which is longer I’ve ever heard. I call after 4 weeks and I am told that they have LOST my frames. I’m told that they “pulled my file prematurely”, which means nothing to me, and that my frames just lost. The assistant manager of the shire offered for me to pick out whatever lenses they sell for free. I am not interested in the generic glasses they sell that’s why I had my own.

On 4/7/18 I brought my 86 year old Mother in for her yearly exam and lenses (she was keeping her frames). Being told she needs special lenses - OK - had to wait a week, called, (no text), go in and drop off her glasses - then an hour - no text. Call them again, asking are they ready? Yes, we go in and they were wrong, she couldn't see out of them, we were left to sit and wait for the Dr., another person comes in, no appointment, no insurance and is called in next - we were waiting for close to 2 hours just for the Dr. Re-exam, wait some more, some sales girl, not listening, puts the order in - wait a week, call them - (no text), the lens have been there for 3 days, (then I get a text after my call) bring the frames - wait an hour, go in, they are wrong, the bi-focal were sticking out of the lenses.

I broke my glasses, and needed new ones quickly. I went to Lenscrafters and was told they'd be in within the week. A week and a half passed, so I called the store and was promised they'd be in the store in two days. Two days later, I had to call again and was told that my glasses hadn't even been shipped yet, and that I could expect them in five days. No one could tell me why they had taken so long, so I submitted a complaint. I'm not sure anyone actually read my complaint, though, because I was asked a few questions that were clearly answered in my original complaint. Now I'm being ignored by corporate, and plan to return my glasses and go somewhere else. I'd never use Lenscrafters again after this.

The store in Northridge mall. There's a gal there named Dianna...she's totally RUDE to me. She was 8 feet away from me and said I smelt of alcohol and refused to help me...and said she wouldn't give me my refund. She said to come back in 3 hours to see her manager. I suggest nobody do business with this store.

Due to an insurance change we were forced to utilize Lenscrafters, and not previous providers so I scheduled eye exams and subsequent glass selection with LensCrafters. My husband required two separate pairs of glasses, one for regular use and the other for computer work. I required progressive. We selected our frames, and ordered... we also had coupons for extras such as tinting, anti reflective glare etc. which were used. A week went by and my husband received notice that one pair of his glasses were ready for pickup. We live 50 miles away so opted to wait for the other 2 pair to come in... 2 days later he received a call that his 2nd pair were in and I received a call that my glasses had come in but the lens were broken in transit and had to go back to be remade.

I ordered my glasses 2 weeks ago. I called 4 days ago and was told the would be in today, so I called this morning and was told they would check and call me right back, 5 hours later they call me back and say they had to send them back because they used my old prescription instead of the new one. My old script is 5 years old and my eyes are worse, but they decided the new script was too strong so they took it upon themselves to just use the old one instead of contacting the Dr. I now have to wait another 4 to 5 days for them, very disappointed, won't use them a third time!

Staff are inept at Cinema Point, Colorado Springs store. Can't read and input correct prescriptions. This is second time in 4 years that the same mistake was made by careless and inept staff member. Hard to imagine but true. Huge inconvenience. From now on, I'm going to ABBA.

Anti-glare coating defective. This problem is very similar to the complaint of Amy of Charleston, WV, Jan 19, 2018. This is not a problem with this specific location as I have read enough other complaints on other websites to know that this is a company wide problem so any potential Lenscrafters customer should be concerned.

I went into Lenscrafters near my job, on Court Street in Brooklyn, NY, the day after Christmas. It was the end of the year, and I decided to get an eye exam to utilize my insurance benefits before the year ended. Upon entering, I was immediately helped. I provided my insurance cards, and promptly saw the eye doctor. I had an exam for eyeglasses as well as contact lenses. When done with the exam, the gentleman who took my insurance, was also the associate who assisted me in picking out glasses. Since my prescription had changed, I decided to get 2 pairs of glasses. After sitting down and going through everything, including my insurance benefits, my out of pocket cost was $1287. I thought this was pricey, but thought it was because I paid extra to get my lenses thinned out, as well as insurance on both frames. I tried putting down half the money, but was told it had to be paid upfront, which I did.

I recently went for an eye test at this establishment which operates inside of a Lenscrafters Store. The glasses I received were not suitable and did not correct my vision. After my 4th visit it still could not be resolved and I was told to come back yet again (This would mean at least another 2 visits). Eventually the store refunded me for the glasses and I returned them. The doctor’s office however is now trying to distance themselves from the store and insist I need to come back for another test. I do not wish to make this lengthy trip again. I went to a different eye doctor who said that the prescription is too severe a change from my last prescription and likely would be too extensive. STAY AWAY.

On January 13, 2018, I went to the Lenscrafters at the Avenue East Cobb in Marietta Georgia for my annual eye exam. Following my exam I elected to have the new lenses placed in my Chopard (Sku #VCH 097 55 16 0743 1400) frames valued at US $494.95. In placing my order I have been a Lenscrafters customer for several years and simply handed over my frames to the manager that fit my glasses. I was then informed that they should be back from the lab within 7-10 days.

I ordered glasses from Lenscrafters two weeks ago. On the 16th, they called me to say they thought it would be in the shipment arriving on the 19th. On the 19th, they told me it would arrive the 20th. On the 20th, they told me it would arrive on the 21st. Clearly they have no tracking system that can be relied upon. It did arrive on the 21st - but, they told me, they checked it and the right lens has the wrong prescription. Apparently, instead of checking it at the factory, they ship it, wait for it to finally arrive, and only THEN check it to see if they got it right!

The customer service has gone way downhill since they outsourced the creation of the lenses. They do nothing but try and upsell you low-quality classes. All the lenses and glasses are now outsourced and the quality has gone down tremendously while prices have stayed the same or gone up. You also have to fight to get your glasses in 2 to 3 weeks. They don’t even call you when they eventually come in weeks later. So sad to see a business from going from such a great organization to one of the worst in my 45 years on this earth.

On December 20, 2017 I went to LensCrafters. I asked them if they carried Crizal lens. The salesman said they had the same lens but they didn't call theirs Crizal. I ended up buying a pair of glasses for $468.53. I ordered frame Style SF2197 in the gun metal, size 54 18 140, progressive bifocals polycarbonate (clear), blue IQ clear, premium anti-reflective, scratch resistant, uv protection lenses. I also bought their one year eyewear protection plan.

May 15, 2017, I purchased Progressive Lenses Ray-Ban Sunglasses ($405.00) at Lenscrafters 8882-170 street which I had accepted unaware that the lenses were defective. December 26, 2017, I ordered another pair of Ray-Ban Progressive glasses ($422.00) and when they arrived I realized that the short vision was totally out of focus (blurry). The lenses were cut incorrectly, short vision was too low by 4mm. Short vision unable to see anything. I took them back to Lenscrafters and they cut new correct new lenses. With the new correct new lenses, I can see perfectly sharp short and long vision. Now I realized how bad are my previous sunglasses are (unable to see anything short vision).

On January 1, 2018, I went to the Lenscrafters at the Avenue East Cobb to order new glasses. I should have been suspect from the beginning even though I have been a Lenscrafters customer for 15 years. The associate who attempted to fit my glasses obviously did not know what she was doing, as she kept asking the manager to help. I did order the glasses and was told that they should be in within 7-10 days. 2 weeks later when I attempted to follow up, I was told they were very busy at the lab, and it would be even longer. Another week goes by, and now I am told that they either did not have the frames, or they lost them, and they would be re-ordered. I finally did pick up my glasses around the 1st of Feb.

On 5/26/17 my husband and I purchased one frame and had lens replaced in 3 sets of frames we brought to the store. All frames brought had been purchased at Lenscrafters in past years. We spent $1562.18 and received 3 of the 4 items. The frames had to have their lenses done offsite. We subsequently had to go back twice to get those frames fixed and replaced.

I’ve been a customer of LENSCRAFTERS for more than two decades now. I’ve NEVER had a serious issue with this company, until now. Perhaps that’s because I was always a “paying customer!” On January 15, 2018, I purchased a pair of prescription eyeglasses which were valued at over $800 dollars. Fortunately, I have EyeMed insurance that took the bill down to $617.64, receipt number **, from Lenscrafters store number 1641, in Port Richey, FL 34668-4632, 727-842-3733. I asked the salesperson, **, if I could pay half when ordering and the other half upon delivery of these exorbitantly high priced pair of glasses. ** told me no. She said that due to the high costs involved, Lenscrafters, will not take any risk as they have to “send off” to have them made. So, I reluctantly agreed to pay the full amount due.

They are a ripoff! High price. Save your money. You get the same glasses, lens and better service if you go to WalMart, Sams, or Costco. You get your product in half the time too.

I order some lenses for my Ray-Bans that costed me nearly 400.00 dollars. I thought maybe this company was going to be better than the rest since my eye doctor referred me. Its been over two weeks and I still haven’t received my glasses. Not to mention that when I call their office the people that works there are unprofessional and rude. I am very disappointed with this company, definitely not coming back here.

I purchased a pair of glasses at Lenscrafters for the first time 11 months ago. Recently spots appeared in the coating of the lenses and did not come off when cleaned. When I brought them into Lenscrafters, they responded that even though it looks like a manufacturing flaw, they couldn't be sure how it occurred - that perhaps it was due to cleansers I use, etc. However, I've worn glasses for decades, treated all of them with the same care and products, and this problem never happened before. I had even purchased a pair of sunglasses from Lenscrafters around the same time, treated them the same, and the sunglasses have not had this issue (at least not yet).

I purchased a pair of glasses for $497. Decided to get only the frame and requested a refund. They insisted they send me a check even though I paid cash. It’s been 20 days and I haven’t received my refund. Their customer service is ridiculous!

I had purchased a pair of progressive glasses a couple years ago and just recently the screw/spring fell out. Ok no problem, it's been a couple years, I'll just take it in and thinking they'll just put a screw/spring back in. I even figured I'll pat the $5.00 to replace the screw/spring since it's been a couple years. Nope, they wouldn't, their policy is that they can't and that I need to purchase a whole new frame, WTF, seriously? I even called the Corp Office, and they said the same thing and hung up on me, WOW! I only went to them because my insurance at the time accepted them and I thought they had a good name and a good reputation, and I was wrong. My suggestion, go to Sears, J. C. Penney or even Wal-Mart.

Lens must be made of paper. I've used the same wet Lens cleaners for years on multiple pairs of glasses and have NEVER had them scratch up so bad. And this started within a couple months of getting them. According to Lenscrafters... oh well I should have bought the protection plan (which I have never had to do in my 50+ yrs of wearing glasses). Will NEVER recommend this place to anyone. Several hundred dollars for garbage!

I was a laboratory manager for LensCrafters... I ordered a pair of featherweight MVP in Ray-Ban frames. No more one-hour service. Had to go back when the eyewear were finished. Trip #1. Was told the eyewear was ready to pick up. Eyewear dispensed. There was a film all over the eyewear. Filthy lenses. They were hiding a coating error. This error should have been identified in three of the manufacturing process inspections. They tried to get me out the door with flawed eyewear. I had the eyewear remade. Trip #2. Was told the eyewear was ready to pick up, again. Eyewear dispensed. There was a film all over the eyewear (again). Filthy lenses (again). They were hiding a coating error (again). They tried to get me out the door with flawed eyewear (again).

Went to Lenscrafters, Bad Experience, Received Multi Focal Lenses, they are worthless, I cannot see anything, It's all blurred, so they bent my frames inward, I was, "Are you kidding me?" I went back the next day, to have them straightened, They are worse now, I cannot see, it's all blurred, and everything is slanted!!! The Lenscrafters girl used the machine to "measure" your eyes for bifocals, she made me do it twice, She obviously measured it all wrong because my script lenses they gave me are worthless. I have a deductible, paid it, and was told that I couldn't use a coupon because I have insurance!! Are you kidding me!! I will be making a THIRD TRIP tomorrow and They WILL be replacing my lenses and redoing the measurements!! Buyer Beware!!

I went for a routine check up. I ended up seeing 3 doctors in 8 (not a typo) visits. I was given lenses that bothered my eyes immediately. When I told the doctor, she tapped on them, without gloves, and told me to give them a chance. My eyes became infected. The next doctor gave me antibiotic drops and a pair of monthly lenses - not dailies to lessen the chance of reinfection. I had an allergic reaction to the medication. The 3rd doctor gave me dailies and the name of an over-the-counter medicine that contained an antihistamine, which I'm allergic.

So, I haven't used any Lenscrafters that does their own lenses. All of mine have to be sent to Oakley to do. I guess this might be why I have had no issues? Either way I recommend them specifically for the Oakleys because they fit the best of any frame there.

My eyeglasses were supposed to be ready on Saturday. I went to the store to pick them up and they were nowhere to be found. The salesperson search and search and found. He came with the idea that she thought they might have to be with. No one called me to tell me what was going on so I made a special trip to the store without getting any type of understanding what's going on with my glasses. I paid for them and I want them and I don't think I should have to wait until Sunday when they might get ready. I wouldn't be using Lenscrafters again.

Routine Eye Appointment for Lenscrafters - I phoned and made an appointment, giving my insurance information. I received a call from Lenscrafters that my insurance had the wrong birth date on file. I said "There are lots of insurance companies now and it is very confusing. You must have the wrong number." She said that could NOT be the case. (Really?) I phoned my insurance company and got her the right number and phoned her back. She did not thank me or ask me to hold while she checked it, she just told me to hang on so I told her "No. Call me if you have a problem" and I hung up. I was called to confirm the appointment and I confirmed and then she hung up without even saying goodbye. I called back and cancelled the appointment because that woman is a representative of that Company and I don't like how I was treated. Customer service and professionalism improvement needed.

Eyeglasses - I was in Tucson Arizona had appointment at Lenscrafters across the street from the Tucson Mall and when I got back to Mammoth California where I live and went to work was looking at the computer and as I sit on the chair working on the computer I cannot see very clear. I have to get up inches away from the computer screen and then I can see clear. So I called LensCrafters. The girl says said I would have to come back which I can’t. I’m too far away and I asked if I could go to the LensCrafters in Carson City which is close to me she said they’re not affiliated with them and there’s nothing she could do. So I’m out $400. So I have to start over again. I’ve always gone to Lenscrafters and I did like them but I’ll never go back.

Great people but No Satisfaction... I have been to the store so many times trying to get the right millimeters for my bifocals and each time I'm there I mention the fact that these glasses are too heavy. I'm given the same answer, that weight has to do with strength of prescription. To which I reply "It's the same as the glasses I'm replacing," but they have no answer. I'm almost happy finally with the mm's of the bifocal but I still Can't Wear these. They're So Heavy. It's as though they're glass rather than bicarbonate. I got Versace frames, but canNOT wear these. I'm so embarrassed for the people working at the store to keep going back, but I PAID for these, and I canNot wear them. What should I do!?

Lenscrafters in Boca Raton pretended to accept and use my VSP Vision Plan for my own frame charging me $297 for lens features included under my 2 year coverage. My insurance reimbursed $75 saying had used a true VSP provider, I would have paid nothing. Crafty song and dance answers when I called and returned to question why they were deceitful. Now the AR coating is peeling. Beware of crafty lenscrafting at Lenscrafters. Never a customer again.

I purchased new glasses on 1/3/2017. I noticed that they fog up every night for no explained reason. I called back in late January and they said to try cleaning with a stronger cleaner, which I did several times. No change. I called back in late February and they told me to bring them back. I live 70 miles away in the mountains, so the earliest I could get there was April 5. I talked to the store manager and she told me that I was beyond the 30-day limit and therefore, she could not help me. I told her about the phone calls to her staff and she said that since she had no record of it, she could not help me.

Worst eye glasses ever. Retail at $661.62 for a pair that have the protective coating. There are very light (hard to see) scratches and they say at the Hickory NC Mall Store that this is the reason the glasses are fogged. They are 5 months old and they will not replace them. Never again will we deal with LensCrafters.

I am completely dissatisfied and disappointed on how ** the service is here. My glasses were supposed to come in a week from when I got them. When the time came they told me my glasses weren't there because they didn't have the frame and would be there the next day. But next day comes and I wait for a call and when I get it I am completely angered. They told me that they got their shipment but again my glasses were not there. They said they shipped but would be here in a couple of days which is ** because they have same day shipping. I am fed up with them and had SUCH a bad experience. I'll make sure to tell everybody to never buy from Lenscrafters or even give them the privilege of looking at them. I am getting a complete refund and they can kiss my **.

Well I am glad to see my experience is not isolated. I was charged a large sum of money and made what I thought was a sound investment in my first ever pair of prescription glasses. Doesn't matter if you have insurance or not, always works out to be the same price paid. There was a clear defect in the left lens that started to appear after about a week. Had it replaced after a week to ten days of being without my NEW glasses. As others have mentioned, I PAMPER these things and after just over a year my so-called "scratch resistant" lenses are scratched and the lenses are becoming cloudy to the point of not even cleanable. I don't know where they are sending these things to be made but the quality of the lenses and coatings is deplorable. If I am spending the equivalent price of a 4K TV for an investment, I would expect some quality in return. Sorry LC, you had one chance to win a customer and blew repeat business in North Central Connecticut.

I needed new glasses and saw the Lenscrafters television advertisement for their digital exam called Clarifye. The advertisement indicated I wouldn’t need to go through the which is clearer A or B over and over again to the point I can’t see anything anymore – I have always disliked this part of the exam. I thought this was wonderful and made an appointment online.

As a former employee at the Lenox Mall location in Atlanta, I was extremely disappointed. I walked in Sept. 1, assuming that this location would have a better frame selection (at least they did when I worked there as a lab tech). Too bad, that I wasn't a "secret shopper" because I was totally ignored. I was never greeted or acknowledged when I entered the store. I was so surprised by the lack of customer service on Sept. 1 approx. time was 1p.m. EST (so you can confirm the ** male and female working at the time), that I continued to look at more frames. There were only two customers in the store at the time. Both were being assisted, but no reason to not acknowledge other customers entering the store.

I went to Lenscrafters in Park City Mall, Lancaster, PA before I had my eyes examined on 8/11/17. I was met immediately by Amanda, who gave me a tray to gather any frames I might be interested in. I found some frames and gave the tray, with my choices, back to her and went in to Dr. Broaddus & Associates for my eye exam. When I came out, the store was packed! I was directed to have a seat at one of the stations, which I did. Amanda and one other girl were the only two employees in the store. Amanda finished taking care of the little girl at the station behind me, then came over to me. She asked if I would mind if she got rid of some of the lines. She then directed the traffic to various locations, stations, and promptly came back to me.

Triangle Town Center LensCrafters - Raleigh, NC: Due to the number of horrible reviews concerning LensCrafters, I felt that I should add my wonderful review. The only problem with my glasses was I didn't like the way they looked on me. After about 5 days I decided that I should return them. After reading the reviews I was a bit nervous about returning my glasses to LensCrafters. I truly thought that I would have a problem. In fact, it was such a great experience. The woman that waited on me when I got my glasses was the same woman who helped me with my credit. She was professional and very helpful. No problem whatsoever.

My husband purchased glasses in February 2017. The glasses were over $700 but with our insurance we paid $480. Now 5 mos later the glasses are scratched. My husband is very particular with his glasses. Always stores them in a case and uses only the cleaner/cloth for glasses. This weekend he was grilling and bent over and his glasses fell off his face. The lens got scratched and pitted. We called the store to see about replacing the lens and we were told the best they could do was sell them to us for $350.

Highly dishonest!!! Be warned Now!!! They lack integrity. The people that work there are dishonest and rude. We use insurance that has ZERO copay and they tried to get us to pay them. Went to another company and they honored our insurance. Lens Crappers (as I call them) kept our insurance in their system to prevent the other company using our insurance. Had to contact the insurance company and they had to threaten them and removed the block themselves. We also used them last year. I am wondering how much we got ripped off at this point.

I don't have any experience with the Doctor or the people in the eye glasses store but the receptionist for the doctors are terrible. I had an appointment schedule on a Saturday that I had scheduled Wednesday or Thursday, no one bothered to call to get insurance information so when we get there they tell me I would have to pay out of pocket and let my insurance reimburse me. I said no, and rescheduled. I scheduled another Saturday appointment and made sure to verify that the receptionist would verify the insurance before I came in. I get a call 15 minutes before my appointment from the receptionist saying that they DID NOT verify my insurance so I would have to reschedule my appointment AGAIN! NOPE, not doing it! I told them to take me off and I would find somewhere else to be seen!

Recently, I accompanied my minor child to the Castleton Square Mall location of Lenscrafters featuring Indiana Eye Doctors llc., for eye exam whereby I received two quotes for exam and opted to utilized spouse's $10 deductible over my corporate plan ($30). However, upon checking out the clerk smiled and stated, "That will be $40." I was quite chagrined to learn that they'd performed some new test upon my minor child with NO PRE-AUTHORIZATION but gladly charged me and our insurance! Of course the clerk or Doctors could change my invoice and despite finally getting Manager "Joe" on the telephone for an apology etc... No such return of my funds has yet to appear back on my credit card!

I went into Lenscrafters at Topanga Mall in Woodland Hills California on 12/24/16. I bought contact lenses and there was a rebate offer where after registering my purchase online, I would receive a rebate in the mail. I had someone at the store walk me through the process and I sent in a photo of my receipt and all the information needed from the box etc that are needed to receive the rebate. The rebate never arrived and I called and emailed to complain and no one ever got back to me.

Three months later the glare coating was showing scratching and making my glasses unusable. I took them in and the store claimed I had been abusing my glasses... So not true. I kept them in their case and used the special cleaning cloth. The store claimed they could not remove the film and I would need to spend another $200 for new lenses. This if less than three months. Needless to say I went elsewhere.

I was ripped off by LensCrafters and the scams they run against consumers are criminal. They also use inferior lenses and coatings so the products don't last. Their prices are 400% to 500% higher than others. On one occasion they put the wrong prescription in the computer, the glasses were out of focus, they said, "We'll give you 50% off on your next pair." They refused to fix their error. On another occasion the lenses did not fit the frame, they would fall out and they said, "It's the way these glasses are made". Yet, I ordered the same pair from someone else, and the lenses were cut right and fit. The LensCrafters store on Avenue of the Americas AKA 6th Avenue is RipOff City USA - STAY AWAY. Eat glass instead, it's a better experience.

I have been a customer for years, and they have always been slow. I assumed this, so when they told me just over a week for my glasses, I was not surprised. I presumed this amount. But when I began calling to check on progress and associates went from at least trying to check on my purchase to not knowing how to look them up and telling me to call back later, I was slightly annoyed. When the manager told me sign up for texts I had already requested at my appointment and I had yet to receive a single text about the status, OK, a bit more annoyed.

I read a lot of reviews putting this company down. Recently my lenses started doing something strange. It was like a break in the middle. They were over a year old and I didn't buy the warranty. I went to them just to see what could be done. After looking at them, the manager said to send them off to the company and they would repair them. They look like new. This isn't the first time they have done this. They also replaced my son's glasses years ago. A friend broke them. It was not any fault of the glasses. However, because they advertised that this type frame would not break even if bent, they replaced them at no charge. I have had very good experiences with LensCrafters in SC.