LensCrafters Reviews

I had a very disappointing experience at LensCrafters. I was quoted one price for my glasses, but when it came time to pay, I was charged $100 more with no clear explanation. To make matters worse, I received a notification that my glasses were ready for pickup, only to arrive and find out they were not. On top of that, my name had been attached to the wrong pair of glasses, which raises serious concerns about their organization and attention to detail.

Extremely poor customer service at LensCrafters (City Eye location: 249 Hartford Ave Space A170, Bellingham, MA 02019). On 3/10/26, I waited over 2 hours for assistance. The optician could not complete my order because he had questions about my prescription, so I had to leave and planned to return. When I came back on 3/14/26, I waited over 4 hours just to have measurements taken for my glasses. When I asked about the delay, the manager, **, responded rudely and said that if I couldn’t wait, I could leave. There was no apology and no effort to help or reschedule. After two visits and several hours of waiting, I felt my time and business were not valued. I will be taking my business elsewhere and cannot recommend this location. I hope corporate management reviews the service at this location and addresses these customer service issues.

Defect in lens, and frames required to use insurance to cover cost, waited over 2 months only to be told the replacement frame was misplaced, and then advised that I would get a new pair only to then call me 2 weeks later to advise they would not replace them. Mind you all glasses start to loosen (screws holding frame in place) within a month of wearing.

Terrible experience. Glasses were week's delayed, and nobody wanted to help. I was passed from agent to agent with no returned called. I will never do business here again.

I had a very bad experience at the LensCrafters location in Otay. I arrived later in the day, but the store was still open. When I approached a staff member, her attitude made it clear she was trying to get rid of me rather than help me. There was no interest in assisting me, answering questions, or providing basic customer service.

Got my prescription lenses from Florida mall location in Orlando. While driving at night, it gave multiple reflections of headlights coming from vehicles. They made lenses again during 30 days period three times but still the same problem. The lady who calls herself the boss was rude. She asked to return the glasses the fourth time I went there to complain about the reflections problem. Very rude and did not seem to be concerned about this safety issue despite telling her that driving with the kid at night with this problem is unsafe.

My name is Gurdeep ** and I live in Macungie Pennsylvania. I was vacation in the Daytona Florida where I visited one of your stores to place an order. I placed an order with LensCrafters at the Volusia Mall in Daytona Beach Florida on December 23rd 2025. The sales person was Ashley who is also the manager of the store. The sales order number is #**. The order was for blue lens computer glasses. I provided them my existing frames. I contacted the store on Jan 10 2026 and got a message stating they would call me back in 2 days. I did not receive a call from them. I contacted them again on Jan 20th 2026 at 9:47 AM and got the same message. I then contacted LensCrafters.com via phone and was told that my order had been cancelled and I needed to contact the store. I explained the situation and was told the only way was for me to travel to the store in Florida.

I’ve been trying to escalate a following grievance mentioned below since November 2025, and there has been no response from a local regional manager. If you review my customer profile I have been shopping with LensCrafters for a very long time, since the 90s. I don’t know what happened to the level of customer service, exceptional quality, and care that I am use to receiving in-store at most NYC LensCrafters locations.

I am extremely disappointed with my experience at this eyeglass retailer. Communication is essentially nonexistent—no one answers the phone, and on two separate occasions I was left on hold for 25 minutes or more with no resolution. When I did interact with employees in person, the attitude was rude and dismissive, as if helping customers was an inconvenience.

I am a customer of LensCrafters in Tampa, Florida, North Dale Mabry Highway location. I want to let everyone know that this place is awesome! Every time I go in here, I get excellent service, reliability, and decent prices. All of the workers there are special, including Jordan, the new kid on the block, Who actually knows his stuff and he is just as good as the other ones that have been here for years. This young man fixed my glasses and went over and beyond to make me happy. I am so impressed that I will never leave these people. I have been coming here now for three years and I absolutely love them! Very nice, very courteous and they do a great job! I highly recommend this place to anyone who wants a job well done with their glasses.

Updated on 01/03/2026: FOLLOW UP. The store manager Christi ** called me and there were 100 excuses of why it was done wrong and I was told the lady that did it was human, my question yes but why should I have to pay for THEIR MISTAKES! She was very rude and I said well that’s fine, I have 30 days when I get them to change mind and asked how she would like it if I inconvenienced them like they did me. Well her true unprofessionalism kicked in and said she was cancelling my order and I could not tell her what to do, how truly pathetic! They wasted my exam for the year but it’s not over. I will be dealing with CORPORATE DIRECTLY. Well shall see how this plays out. I record everything!!!! O she hung up on me, great training LENSCRAFTERS.

I recently visited the LensCrafters at the Quaker Bridge Mall in Lawrenceville, New Jersey, and I cannot recommend them highly enough. I arrived with a broken frame and needed my lenses switched over to a new one. From the moment I walked in, I was greeted with a warm welcome by the Store Manager, Ms. Megan, and staff member Ms. Marina. Even though the store was busy with numerous customers, they took the time to listen to my situation and immediately offered a solution. They asked me to leave my glasses with them and return in just ten minutes.

I purchased eyeglasses from LensCrafters with the protection plan included. The film on my lens started to fail after 1 year. I brought them into be looked at and was told that the film was failing but that the protection plan was for one year. I will never purchase glasses from them ever again if they cannot stand behind their workmanship.

I purchased glasses in January 2025 and the lenses cracked with tiny lines all around the lenses. My husband and I have been long time customers. They had to be replaced. These lenses in May and again in November. This was an obvious defect in lenses. I had very poor customer service in the store and told I had done something to the glasses and charged the $20.00 co-pay. I have worn glasses most of my life and take very good of them. I am disappointed in LensCrafters quality and customer service.

I have used LensCrafters for over 20 years. The storefront was moved to Tuscan Village in Salem Nh. The one hour lab was dropped and no longer done on site. Not a problem with that except, quality of new lab or the sales people do not not their stuff. I spent over 1,100 for 2 pair of glasses. One for reading and the other driving sunglasses. They screwed up both pairs horrible and after being taken care of by so many different people, I gave up. I will never use them again. Beware of the sales staff as they will lie to you.

I had a terrible experience at the LensCrafters eye doctor in Silver Spring. The receptionist scheduled my appointment around 1:25 PM, saw that I was with my daughter, and told me to return at 3:00 PM. I came back exactly at 3:00 PM, only to be told that I could not be seen because their policy doesn’t allow children to wait in the lobby. If this is their policy, she should have communicated it from the beginning when the appointment was made. I would have arranged to drop my daughter off at home instead of wasting my time. I then asked for my prescription so I could go somewhere else, but they said it had expired—which I understand. I only asked for the date of my last exam, and the receptionist refused to provide even that information. The lack of communication, courtesy, and professionalism was extremely disappointing. I will definitely be taking my business elsewhere.

I needed help. I had glasses already but needed to convert them to temple cables because I was getting headaches. Laura took one look and said she had the right parts for me, and in 15 minutes I was wearing painless specs. And NO CHARGE! You can be sure I will buy my next pair of glasses at LensCrafters!

I normally go to LensCrafters in Macy's on Fulton St but Macy's is not closed. So I decided to go to Court St. The associates were so friendly and helpful especially Shahnaz. She helped me narrow down my choice out of the 3 pairs. I was very satisfied with the one I chose. I chose a pair of Coach frames.

They sent me the wrong lenses. Refused to acknowledge they were wrong and came chipped and 6 weeks later I'm still waiting for my money back. The support hours are 9 to 430 which is great if you don't work.

On Oct 27, 2025, I visited LensCrafters in NYC.. I had such excellent experience w them in making bifocals for me in 2023 & 2024, I hoped they would be willing to help me w my new Progressive glasses. I was unable to easily use the reading section of the lenses. These glasses were created by another company that had been recommended by my opthamologist. Ifeoma, Lenscrafter's optician, checked everything & told me the prescription was correct. She tightened the frame & asked me to try and read, I did, and though better, it was not perfect, except in one very limited zone. She suggested I try getting used to them. That if I felt I was making too much of a compromise in trying to read, that I should go back to bifocals. There was no charge, just excellent service. I will go back to Lencrafters for my next pair of glasses.

By far the worst service experience I've ever had. Do not use Lenscrafters. A regular eye exam took two hours. And the by the time I try to pay for the eye exam the person at the front desk spends 5 minutes trying to push me to buy glasses. Then I when I buy glasses on my own time through their site, my order gets stuck in processing for 5 days, at which point I call to cancel my order and I'm told their system is down and I need to call back in 4 hours...

The service is both expensive and extremely slow — it took a month to receive my order. Additionally, there was no communication once they received my glasses; I had to follow up myself. For the price, I expected much better efficiency and customer service.

About a month ago I had to make the 45 minute drive to Naples to finish some personal matters in regards to my mother who had recently passed away. Needless to say, since then I have been devastated and felt very vulnerable. In my list of things to do was to stop at Lenscrafters to have my two eye-glasses broken in the arms fixed. Of all days, it was pouring rain and windy. Soaked I walked in and saw two salesmen standing behind the counter; one directly looking at me and the other with his back towards me doing something. From my perception, it was clear to me that the salesman looking directly at me was trying to decide whether to approach me or not. However, the other person who had his back towards me upon turning around and seeing me, immediately without hesitation quickly walked around the counter and asked me if he could assist me. I responded that I had two eye glasses for repairs.

Wonderful ordering online and store pickup- Love the new glasses! Ordered Versace frame and Michael Kors frame- lenses are of excellent quality with valid eyeglass prescriptions. You must take a photo and upload your most current valid eyewear prescription for best and fastest service! Received glasses within a week of ordering online. :)

OK this is on me for not doing my research. However, Lenscrafters is a scam. I have been seeing the one in Melbourne Fl for the last 9 years. Both my husband and I have good vision ins. with ins our cost was anywhere for 1500 to 2500 for both of us to walk out with a pair of glasses. I left this year because the eye specialist retired, and they were talking about virtual visits. I am a arnp and know full well that is virtually impossible! So we went to America's best right down the street. With our ins. the cost was 533 dollars for the both of us. My husband's was 230 and mine was 303 with all the bells and whistles. I feel that lenscrafters has stolen from me financially and hope this review will help this not happen to another person!

I received this reply on 7/13/2025. This email stated that I would receive a response in 5 business days. Today is 8/9/2025... I have yet to receive a response. I purchased glasses on 7/92025 at Store #111. The associate Tonae (**) stated that I would receive a phone call or email after ten business days. I have yet to receive my glasses from LensCrafters on Stapley Drive in Mesa, Arizona.

Very upset with service. They are now like greedy commission base wolves. Today I bought from them a second of glasses in one year. Just 1 pair of reader glasses. I have great insurance but they jack the price playing games on their laptop just like used car sellers. I was quoted $353 even with my great discount. I was going to leave and she took off all the added deals, items I never wanted, getting the glasses for $150.78. How the heck did she do that? Why didn't she offer me that price the first time for same pair of glasses. Honestly they act like used car salesmen playing with price of glasses to yield a bigger commission. I'll never use them again. Tired of being upsold. Lens crafters you have nice glasses, get rid of your high price sell people. Do better!

Initially I had a great experience. After I purchased my $600 plus, glasses, not so much. I picked up my glasses about 10 days later without having them adjusted because I had contact lenses in my eyes at the time of pickup. The person who gave me my glasses offered to place my contacts in solution so I can try on the glasses. He never found any contact solution, so I told him it was fine, then I just left without trying on the glasses. They were too loose. I came to the store three more times to have them adjusted, but there was no one available to adjust them, or the optician was helping other customers. I am walking around with glasses falling off my face because the people at Lenscrafters didn't do their job. The person who gave me the glasses should have made sure the glasses fit, even though I had my contacts in, but he didn't offer to. He didn't do his job. I am not satisfied.

The website states they take my son's insurance and mine. I triple checked and ran both through their insurance checker. Both are in network. Both are accepted. I made online appointments for each of us. The ONLINE APPOINTMENT system also verified our insurances and accepted them as in network. Everything was fine. A WEEK AFTER I made the appointments I get a phone call that "Oh, no we don't take your son's insurance." I go back to the website and it still says they do. I call his insurance company and THEY say yes that Lenscrafters is in network. But then a week after I get another call and "Oh we don't take your insurance either." I verify yet again on the website and then call MY insurance company. Yes, they are in network, yes their website still says it as well. Oh so your staff is either lying or you are just outright scamming people to pay out of pocket?? GARBAGE.