LensCrafters Reviews

I am extremely disappointed with my experience at this eyeglass retailer. Communication is essentially nonexistent—no one answers the phone, and on two separate occasions I was left on hold for 25 minutes or more with no resolution. When I did interact with employees in person, the attitude was rude and dismissive, as if helping customers was an inconvenience.

I am a customer of LensCrafters in Tampa, Florida, North Dale Mabry Highway location. I want to let everyone know that this place is awesome! Every time I go in here, I get excellent service, reliability, and decent prices. All of the workers there are special, including Jordan, the new kid on the block, Who actually knows his stuff and he is just as good as the other ones that have been here for years. This young man fixed my glasses and went over and beyond to make me happy. I am so impressed that I will never leave these people. I have been coming here now for three years and I absolutely love them! Very nice, very courteous and they do a great job! I highly recommend this place to anyone who wants a job well done with their glasses.

Updated on 01/03/2026: FOLLOW UP. The store manager Christi ** called me and there were 100 excuses of why it was done wrong and I was told the lady that did it was human, my question yes but why should I have to pay for THEIR MISTAKES! She was very rude and I said well that’s fine, I have 30 days when I get them to change mind and asked how she would like it if I inconvenienced them like they did me. Well her true unprofessionalism kicked in and said she was cancelling my order and I could not tell her what to do, how truly pathetic! They wasted my exam for the year but it’s not over. I will be dealing with CORPORATE DIRECTLY. Well shall see how this plays out. I record everything!!!! O she hung up on me, great training LENSCRAFTERS.

I recently visited the LensCrafters at the Quaker Bridge Mall in Lawrenceville, New Jersey, and I cannot recommend them highly enough. I arrived with a broken frame and needed my lenses switched over to a new one. From the moment I walked in, I was greeted with a warm welcome by the Store Manager, Ms. Megan, and staff member Ms. Marina. Even though the store was busy with numerous customers, they took the time to listen to my situation and immediately offered a solution. They asked me to leave my glasses with them and return in just ten minutes.

I purchased eyeglasses from LensCrafters with the protection plan included. The film on my lens started to fail after 1 year. I brought them into be looked at and was told that the film was failing but that the protection plan was for one year. I will never purchase glasses from them ever again if they cannot stand behind their workmanship.

I purchased glasses in January 2025 and the lenses cracked with tiny lines all around the lenses. My husband and I have been long time customers. They had to be replaced. These lenses in May and again in November. This was an obvious defect in lenses. I had very poor customer service in the store and told I had done something to the glasses and charged the $20.00 co-pay. I have worn glasses most of my life and take very good of them. I am disappointed in LensCrafters quality and customer service.

I have used LensCrafters for over 20 years. The storefront was moved to Tuscan Village in Salem Nh. The one hour lab was dropped and no longer done on site. Not a problem with that except, quality of new lab or the sales people do not not their stuff. I spent over 1,100 for 2 pair of glasses. One for reading and the other driving sunglasses. They screwed up both pairs horrible and after being taken care of by so many different people, I gave up. I will never use them again. Beware of the sales staff as they will lie to you.

I had a terrible experience at the LensCrafters eye doctor in Silver Spring. The receptionist scheduled my appointment around 1:25 PM, saw that I was with my daughter, and told me to return at 3:00 PM. I came back exactly at 3:00 PM, only to be told that I could not be seen because their policy doesn’t allow children to wait in the lobby. If this is their policy, she should have communicated it from the beginning when the appointment was made. I would have arranged to drop my daughter off at home instead of wasting my time. I then asked for my prescription so I could go somewhere else, but they said it had expired—which I understand. I only asked for the date of my last exam, and the receptionist refused to provide even that information. The lack of communication, courtesy, and professionalism was extremely disappointing. I will definitely be taking my business elsewhere.

I needed help. I had glasses already but needed to convert them to temple cables because I was getting headaches. Laura took one look and said she had the right parts for me, and in 15 minutes I was wearing painless specs. And NO CHARGE! You can be sure I will buy my next pair of glasses at LensCrafters!

I normally go to LensCrafters in Macy's on Fulton St but Macy's is not closed. So I decided to go to Court St. The associates were so friendly and helpful especially Shahnaz. She helped me narrow down my choice out of the 3 pairs. I was very satisfied with the one I chose. I chose a pair of Coach frames.

They sent me the wrong lenses. Refused to acknowledge they were wrong and came chipped and 6 weeks later I'm still waiting for my money back. The support hours are 9 to 430 which is great if you don't work.

On Oct 27, 2025, I visited LensCrafters in NYC.. I had such excellent experience w them in making bifocals for me in 2023 & 2024, I hoped they would be willing to help me w my new Progressive glasses. I was unable to easily use the reading section of the lenses. These glasses were created by another company that had been recommended by my opthamologist. Ifeoma, Lenscrafter's optician, checked everything & told me the prescription was correct. She tightened the frame & asked me to try and read, I did, and though better, it was not perfect, except in one very limited zone. She suggested I try getting used to them. That if I felt I was making too much of a compromise in trying to read, that I should go back to bifocals. There was no charge, just excellent service. I will go back to Lencrafters for my next pair of glasses.

By far the worst service experience I've ever had. Do not use Lenscrafters. A regular eye exam took two hours. And the by the time I try to pay for the eye exam the person at the front desk spends 5 minutes trying to push me to buy glasses. Then I when I buy glasses on my own time through their site, my order gets stuck in processing for 5 days, at which point I call to cancel my order and I'm told their system is down and I need to call back in 4 hours...

The service is both expensive and extremely slow — it took a month to receive my order. Additionally, there was no communication once they received my glasses; I had to follow up myself. For the price, I expected much better efficiency and customer service.

About a month ago I had to make the 45 minute drive to Naples to finish some personal matters in regards to my mother who had recently passed away. Needless to say, since then I have been devastated and felt very vulnerable. In my list of things to do was to stop at Lenscrafters to have my two eye-glasses broken in the arms fixed. Of all days, it was pouring rain and windy. Soaked I walked in and saw two salesmen standing behind the counter; one directly looking at me and the other with his back towards me doing something. From my perception, it was clear to me that the salesman looking directly at me was trying to decide whether to approach me or not. However, the other person who had his back towards me upon turning around and seeing me, immediately without hesitation quickly walked around the counter and asked me if he could assist me. I responded that I had two eye glasses for repairs.

Wonderful ordering online and store pickup- Love the new glasses! Ordered Versace frame and Michael Kors frame- lenses are of excellent quality with valid eyeglass prescriptions. You must take a photo and upload your most current valid eyewear prescription for best and fastest service! Received glasses within a week of ordering online. :)

OK this is on me for not doing my research. However, Lenscrafters is a scam. I have been seeing the one in Melbourne Fl for the last 9 years. Both my husband and I have good vision ins. with ins our cost was anywhere for 1500 to 2500 for both of us to walk out with a pair of glasses. I left this year because the eye specialist retired, and they were talking about virtual visits. I am a arnp and know full well that is virtually impossible! So we went to America's best right down the street. With our ins. the cost was 533 dollars for the both of us. My husband's was 230 and mine was 303 with all the bells and whistles. I feel that lenscrafters has stolen from me financially and hope this review will help this not happen to another person!

I received this reply on 7/13/2025. This email stated that I would receive a response in 5 business days. Today is 8/9/2025... I have yet to receive a response. I purchased glasses on 7/92025 at Store #111. The associate Tonae (**) stated that I would receive a phone call or email after ten business days. I have yet to receive my glasses from LensCrafters on Stapley Drive in Mesa, Arizona.

Very upset with service. They are now like greedy commission base wolves. Today I bought from them a second of glasses in one year. Just 1 pair of reader glasses. I have great insurance but they jack the price playing games on their laptop just like used car sellers. I was quoted $353 even with my great discount. I was going to leave and she took off all the added deals, items I never wanted, getting the glasses for $150.78. How the heck did she do that? Why didn't she offer me that price the first time for same pair of glasses. Honestly they act like used car salesmen playing with price of glasses to yield a bigger commission. I'll never use them again. Tired of being upsold. Lens crafters you have nice glasses, get rid of your high price sell people. Do better!

Initially I had a great experience. After I purchased my $600 plus, glasses, not so much. I picked up my glasses about 10 days later without having them adjusted because I had contact lenses in my eyes at the time of pickup. The person who gave me my glasses offered to place my contacts in solution so I can try on the glasses. He never found any contact solution, so I told him it was fine, then I just left without trying on the glasses. They were too loose. I came to the store three more times to have them adjusted, but there was no one available to adjust them, or the optician was helping other customers. I am walking around with glasses falling off my face because the people at Lenscrafters didn't do their job. The person who gave me the glasses should have made sure the glasses fit, even though I had my contacts in, but he didn't offer to. He didn't do his job. I am not satisfied.

The website states they take my son's insurance and mine. I triple checked and ran both through their insurance checker. Both are in network. Both are accepted. I made online appointments for each of us. The ONLINE APPOINTMENT system also verified our insurances and accepted them as in network. Everything was fine. A WEEK AFTER I made the appointments I get a phone call that "Oh, no we don't take your son's insurance." I go back to the website and it still says they do. I call his insurance company and THEY say yes that Lenscrafters is in network. But then a week after I get another call and "Oh we don't take your insurance either." I verify yet again on the website and then call MY insurance company. Yes, they are in network, yes their website still says it as well. Oh so your staff is either lying or you are just outright scamming people to pay out of pocket?? GARBAGE.

This place is now horrible. I used to get my glasses there all the time and had them within 2 hours. Now they refused my prescription, stating, "We have to put progressive lenes in both eyes." My left eye gets no correction. "We can't do that." It is a legit prescription too. STAY AWAY FROM THIS PLACE. I would give them a zero stars if I could. No service, and one of the highest prices.

I will not take chances with my vision on a mall optical center in the future. LensCrafters in Eden Prairie wasted a great deal of my time and money. They have told me that I have to tilt my head back or lift my glasses to see my computer with my new progressive glasses, which isn't the case with my last pair of progressive lenses. My old progressives do not have this issue. The eye doctor at lenscrafters even said my prescription isn't that much different. If you need to tilt your head or raise your glasses to see your computer, they should tell people that BEFORE spending a lot of time and money getting new glasses. I expect glasses to do what they are designed to do, help you see. And progressives are supposed to be multi-focal.

This review regards a negative experience I had at the LensCrafters in Glen Allen, VA. Awful experience with an employee when I needed help with glasses after purchase. They are nice and friendly when you go in initially to purchase but if there is a problem, they act like it is a major inconvenience to help. When I did a review for the store, they respond by stating to send email to customer service. I did that and got nothing but a run around. I had to send multiple emails and make multiple calls. You never speak with the same person and can't get a manager. They did absolutely nothing. Wasted so much time to get nowhere. Will never give LensCrafters another dime and let co-workers, friends and family know about this experience.

Calling them scammers would be kind. They wanted more than I get from my Social Security check for a basic pair of glasses. I walked out mad. Went online to Warby Parker and got a nicer pair for about $100. I could have bought 5 of these for what the scammer LensCrafters charge.

I was in Naples for the week on vacation and stupidly only brought one pair of contacts with me and no glasses. I lost both of them in the ocean and was going to have to go the rest of the week and 12 hour drive home partially blind. I was able to get my eye doctor from home to send me my prescription, so we tried to get a trial pair from an eye doctor in our area. We walked in and were immediately greeted, we then started troubleshooting to see what my options were. Luckily Camden was able to figure something out for me and I no longer need to spend the rest of my vacation unable to see! Thank you to everyone who helped me and was able to save my vacation! They had wonderful service and generosity, and empathy for my situation🫶

I went to Lens Crafters today in the Macy's store (Boca Town Center) in Boca Raton. My wife had an 1100 apt with the optometrist to get an eye prescription. When we got there the most arrogant lady named Michelle totally turned us off and we left the store. She said the optometrist was running 45 minutes late and then would go out for lunch. Then she said the price which was quoted was wrong unless we bought our glasses there. LensCrafters should be ashamed to have someone like this representing them. I was so upset I didn't want to even shop in Macy's.

GR at LensCrafters Southgate Mall in Sarasota is the best. He help us every time we need it. Could be a quick adjustment or any type of glasses need. The associates in general are great. GR (perhaps JR) is outstanding.

Review for LensCrafters – Carrefour Angrignon, Montreal (7077 Bd Newman, LaSalle). ⭐ 1/5 – The worst experience ever. I ordered glasses last year, and after six visits, my order is still unresolved. When I finally asked for a refund, I was told their machine was not working. On August 2, 2025, when I went to pick up my refund (after confirming by phone), I was treated so poorly by the manager, who refused to provide his name which. In Quebec, there is no general legal obligation for a store representative to provide their name to a client.

I placed an online order (first time customer), thinking it would be safe as it was a prescription for cheaters. They came fast, however everything was a blur. It is now a week later after my return, to the store, with three customer service reps telling me three different stories and no refund or insurance void in sight (pun intended). I can’t get another pair because the insurance hasn’t been voided. They now claim the return number doesn’t exist, even though it came from their official email.

I have been going to LensCrafters for year now however after I reached out to ask for my PD to purchase glasses from another company I was denied access to my information. I will definitely be going to another provider in the future. The Campcreek location is the office that have denied me access to MY information. The young man that answered the phone advised that he would need to ask the doctor if that information could be provided, returned in less that 2 seconds and stated the doctor stated that the information requested could not be provided because that information is not a part of my file.

I visited LensCrafters in Santa Rosa Plaza, Santa Rosa, California. They used all my insurance benefits coverage, and at the end I received contact lenses that I’m not able to use. The distance prescription works, but not the close range, which I need to read or work. This is not my first time wearing contacts, actually I’ve been using contacts for over 25 years, this is the first time I have problems with a contacts or lenses prescription. I ordered glasses form another company named FYTOO using Lens Crafters glasses prescription and as well, this ones didn’t work. Everything seems very blurry. So I ended up continuing using my previous glasses prescribed by Kaiser in 2022.

Went to Rio Gaithersburg location. I told them about using my insurance for prescription glasses. They asked me to look for frames. Spend some time and finally selected one. However they said VSP is not in network! Total waste of my time. They should have asked me beforehand.

It took 4 trips to LensCrafters in Plainfield Indiana for them to use my old prescription and sell it as new to me, like after 50 yrs of wearing glasses I wouldn't know, I'll never go back, what a wrong choice.

Do not buy anything from them online. I received my $600 glasses in mail and there were four black marks on the lenses that will not come off. Dealing with customer service now which sucks because you can't just call and talk with someone, they force you to chat with them. Very annoyed with their whole process and terrible customer service. I will not give them in store business either since they are so terrible. How could the buffoon who shipped glasses not see that there were clear back marks on the lenses right in the field of vision? Clearly they did see them and just shipped it anyway rather than try to fix the problem. I'm sure nothing will happen to this individual either, so no accountability...Just don't buy from them especially online.

I went to LensCrafters to get new glasses after losing mine in the lake. I decided to get contacts so after the exam they gave me a pair of contacts to wear for a week. After wearing them for a while I called to have them redo the exam because my vision was blurry, so they did but it didn't change anything and my vision was still blurry. I have 3 prescription cards from the last 15 years or so and they were all pretty much the same prescription but the one from LensCrafters is quite a bit weaker, l don't know how they could screw up 2 times in a row but they just implied that it was because I was using contacts instead of glasses as to why my vision was blurry.

Ordered glasses almost a month ago and still haven’t received them. Have had to call email with several staff who have all given me incorrect informations. I ordered them June 15. It is now July 6. No one can give me a direct answer if when I will receive them. I spent almost 900 dollars with insurance and what I paid and nothing. Don’t purchase from here. It’s not worth it.

LensCrafters – Coastal Grand Mall, Myrtle Beach. If I could give zero stars, I would. My experience here was absolutely terrible. From the moment I walked in, the staff was rude, dismissive, and acted like helping me was a chore. There was no professionalism, no courtesy—just a group of catty employees who clearly had no interest in providing decent customer service.

I broke my frames. Tragic. LensCrafters was SO easy from the phone call to verify insurance, the exam, choosing the lens, and completing the sale. Everyone was super friendly and patient. There was no rush or sales push. They wanted what I wanted and I was able to purchase the perfect glasses. Thank you to Josh and Chloe!