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Let me start by saying, I really like the LensCrafters store that I use and the associates that work there. However, it is LensCrafters as a company that is pushing me away. The last 2 times I made purchases from them, one time for glasses and the second time for replacement lenses, it has taken 3 WEEKS for the lenses to be made and shipped to the store I use. I am ordering new glasses, not as a want, but as a need, and for it to take that long is outrageous. To me, it is like the doctor telling you that you need medicine to feel better, but sorry that particular drug will take 3 weeks to get in, so keep feeling awful until then.
In addition, all I get is a generic text indicating my purchase has been delayed and to contact the store for more information. When I reach out to the store, I am told that the stores do not have have direct phone numbers to call, and they can only send emails inquiring. The response given to the store is just a new ETA. But why should that ETA be believed, when the initial one was bogus. There are other eyeglass stores out there, and unfortunately I am now forced to look elsewhere.
Flat-out false advertising and dishonesty about protection plans they sold me a ridiculously expensive pair of corrective lenses prescribed by their in-house doctor. They sold me a protection plan and the sales rep said: " It's a great plan, I have clients that come every year and change to new glasses for $25". After the first few months, the glasses were falling apart and the lenses were losing a layer of coating. I brought them back and they changed the glasses for $25. A year later same thing happened, I went back and they refused to honor the warranty saying that it was expired. Bad frames, bad lenses, fake protection plan and plain falsehoods.
Manager called me and we came to an agreeable solution.
Used Oceanside, CA LensCrafters to have an eye exam on 1/9/23. They changes my prescription from the prior exam I had with them. Using their prescription, I has lens put in a pair of frames at another optical lab, but the prescription was WRONG. I opened up 3 Customer Care Form Tickets which they closed without ever talking to me. They lied and said they left me a message, but no message or trace of their call on my cell. Now for 3 days I have been playing call and speak to the store Mgr, who is NEVER available. WORST customer service EVER, not to mention the double to triple price they charge for eyeglasses. RUN, RUN, RUN if you ever think of using this worthless company.
They no longer have doctors in house, it's all virtual. They fired my doctor I went to for years and now it looks like all the doctors are overseas. You get some of the tests with a tech, then they dial into a virtual doctor. She was supposed to run the vision test, ask is this better or 1 or 2? It did not work half the time!!! I feel like my test is inaccurate. It was so cold and so impersonal and it was not working correctly. What a sham. Plus, they gouge your eyes out with the price of their glasses. Then they gave me a new contact to try, and they charged me $86 to try them on. I will never return to this company again. The tech was nice but the woman who checked me out was a witch!!
Once the purchase is made, the website and chat experience becomes quite glitchy. Was supposed to receive in 2 weeks with next day air. At 3 weeks was told (with me asking them not them coming forward to me) there was a lab issue with their most common pair of glasses and would give a 20 percent refund. Should be shipped next week. The next week goes by and I hear nothing. It’s now over a month since I placed the order. I ask for an eta and an explanation. Am given neither. Ask to speak to someone. They offer an email response with a generic answer that doesn’t offer an eta or an answer. So I’m over a month out no glasses, no explanation, no accountability and quite frankly I will never ever ever use them again.
I ordered my glasses on Jan 5th. It is now Jan. 28th. They can not even provide an update as to when they can expect to receive them! They say they cannot call the lab to get an eta. Not even a guess as to when I might expect them
Get your glasses anywhere else but LensCrafters at the Northshore Mall in Peabody, MA. I went to LensCrafters on the advice of my Vision insurance provider. I ordered two pair of glasses on December 9, 2022. It's now January 14th, 2023 and I not only don't have my glasses yet, but they still can't tell me when I can expect them. I have spoken with local managers and a regional manager. They were very pleasant but ZERO help. I'm 67 years old. I need these glasses as my prescription has recently changed and my eyesight is poor. Never never again will I go to LensCrafters and I have instructed my Vision Insurance provider not to recommend them to anyone else.
First and foremost no modern day company can possible boast a 4.9 or 5 star reputation on Google Reviews with over 500+ reviews at all its locations, unless that is of course you have billions of dollars to fraudulently put up good reviews. That's is why this site has them at closer to 3.5 and even that is a hard to believe. The employees are overcharging people past what insurance will allow. For example I have extremely good insurance that covers all co pays and exam costs. Upon leaving I was asked to pay $2.46 and then they refused to tell me why or give me any receipt. Then while looking at glasses the lady starts by telling me I am going to need to plan on spending $500. When I literally showed her my deck page for insurance and the itemized expenses I am to pay she got mad and walked off with my stuff for 30 mins. I asked someone else to get my stuff and left.
East Towne mall in Madison Wisconsin LensCrafters assistant manager Viktor was very helpful, friendly and efficient. He adjusted 2 pairs of glasses for me today. I waited no time at all. I would highly recommend this business!
I ordered a pair of prescription glasses from lenscrafters.com. The disconnect between the brick and mortar stores and the online retailer is outrageous. Do yourself a favor and stay clear of the online store. A complete nightmare to return glasses.
The frames never held their shape and I repeatedly kept going back to the store to get them adjusted. They strung me along like this until the warranty expired. Now I'm stuck with a $500 useless eyeglasses. I've been a repeat customer for years. Never again will I buy from them.
I went to Lens Crafters and had a eye exam and purchased glasses. 23rd of November 22. I never received a text or email or phone call stating the glasses was ready for pick up. I called on the 13 December 22. I call and was told they were ready. When I picked up the glasses on 14 December 22 come to find out the glasses were there since the 30 November 22 the woman that help seem not to be concerned at all. And when I got to my job and looked at my phone there was a text that came to me after I received the glasses.
I have been buying Ray Ban sunglasses since 1970. I have had prescription Ray Bans since the 1990s. I have a pair now where the coating is coming off after three years and I still have the previous two prescriptions and there isn't a coating on the lens, It's a prescription lens, not a coating. There is absolutely no problem with those lenses.
I went to Lenscrafters. I got right in, eye exam was thorough: color test to taking pitcures of my eyes. Ashley did a great job with me from insurance questions, finding and fitting me with new glasses. I will be back next year.
I will never recommend LensCrafters! Aside from the cost of their product, the service, specifically at the 23rd Street/Madison Avenue, NYC location, is substandard. After 25 years with a local ophthalmologist, I decided to visit LensCrafters. What a mistake, especially after my experience with Nicole the store manager.
I am new to Vermont and I brought my daughter there to get glasses. Let me be clear, the doctor next to this location was awesome as was their staff. LensCrafters is not. The lady waiting on me made me think I had bad insurance and stated they would only cover 47.00. My bill was over 400. When I got home I logged in and seen they were out of network. I notified the corporate office and they said to call that office. I called and the same lady answered and I told her I wanted it cancelled. She said ok. I do have the email telling me to call her and since it was the same day no problem at all. Yesterday I get a text stating glasses are ready. I checked my card and they did not remove the charge. This is not acceptable. I have made a complaint to the BBB as well. I will continue to contact review agencies and their corporate office until this is resolved.
Bottom line do not go there. They charge almost triple as anywhere else and they will not tell you that they are not in network. I went to Costco and without using my insurance I got me two pairs and my daughter 1 for less than LensCrafters cost for one pair. Now I can use my insurance to get my daughter's contact lenses. Oh and those glasses were ready same day as the ones I did not want at LensCrafters. Costco took one week and LensCrafters took almost three weeks.
My experience was not good. Got progressive lenses. Told her I wanted ones just like was wearing. Got glasses and frames within a week. They were fine for reading but could not drive. Every thing blurry. So I took them back for a refund. Had to wait for my Insurance reimbursement for a month and that was with several calls. These glasses total over $700.00 my share was 290.00 and my insurance was a flat 325.00 for lenses. Of course LensCrafters showed all these discounts for the scratch resistance, Transitional and more. Went to Eyemart Express for all the same features that's listed above and my out of pocket was only $49.85. Once my insurance was reinstated they were very helpful in adjustments. Lens Crafters Doctor was even rude at times for my annual eye exam and try to rush you through all your appointment. I would never suggest Lens Crafters to anyone. I will never use again. Senior citizens it will pay you to shop around.
Nicole was most pleasant and helpful to me as I was looking at frames. Since I now have to wear progressive lenses I’m a bit stressed. She also wears them and she made me feel more comfortable with the idea. Very professional yet down-to-earth. Glad I went to the store!
This was my second visit to this location in Lithonia GA to pick up my glasses due to a change in my prescription after cataract surgery. I purchased my glasses in March 2022 and was told that after my cataract surgery I would only have to pay $40 for the eye exam to have my prescription adjusted but that was not true. I had to pay $54 for the exam plus $165 for new lenses. I had been told previously that I wouldn't be charged an additional amount to have the new prescription put in my glasses but I went ahead and paid the money because I needed my glasses. After waiting 2 weeks to receive the glasses back I went to pick them up and realized I couldn't see anything with them on.
After speaking with the associate Jamee who helped me the first time, he realized the new prescription was never put in the glasses. The lab had put the old prescription back in due to an error by Jamee who put the wrong information in the system. I was furious because now I would have to wait another 2 weeks to receive my glasses for the 2nd time. I asked to be compensated somehow for their mistake but was told there was nothing they could do. I think this company does not value for their customers and once I get my glasses back I will never visit them again. I have been coming to Lenscrafters for many years but now they will lose my business forever.
I purchased 3 pairs of Cartier prescription eyeglasses in November 1996. Billy is the Sales Associate at Ala Moana Shopping Center (Honolulu, HI). Best Service Ever w/o extra charges. Best of the Best.
I went to order frames online, because I was going to use insurance they said someone needed to contact me to complete the order, reached out 3 times to try and do it and no one ever got to me. After two months of that I just went into the store to do it. They simply did not want to help me. My insurance was out of network (which I knew and I planned to pay the difference and told the sales associate that). I just really wanted the frames I saw there as the other stores I checked didn't have anything I liked. They told me I couldn't get the frames I liked with my prescription which was odd because I never had an issue before and my old glasses had the same shape. I asked were they sure because that was new to me to hear that, they said yes you will have to pick something else. After not finding anything else I went to Pearle Vision and got the SAME frames with no issues.
After contacting the BBB and CFPB and filing complaint the company reimbursement was sent in October 2022. If a company is honest upfront no one should never have to file a complaint with these Top Consumer Complaint.
I have not used LensCrafters since the 90’s. Well, different in PA glasses done on-site is a NO. Spent over 3 hours in the location due to their system not working properly. Never use health insurance but used vision only. Added warranty when didn’t want it because the trouble with the system. Just to fill my 2 glasses my own frames cost over $200 then purchased a brand new glasses over $400. Never in my life have I ever paid over $600 for glasses. So moving forward got a text, glasses are in so traveling about 1 hour to Monroeville. So needless to say, 2 out of 3 are done. We ask for prescription paper. Was told it was in our folder we received. WHAT FOLDER, stated the system was down.
Needless to say when you ask to write out the prescription which is for the customer use. Also never received the old lens back either. Needless to say, told Lenscrafters will not travel again to pick up 3rd pair of glasses, Lenscrafters agree to mail them. Let’s just say the glasses came. And Guess What - Wrong Prescription. Plus Lenscrafters are so Cheap, glasses came in a felt bag, not in a glass case so if the box got crushed so would the glasses. Lenscrafters does apply any discount that are advertised or all insurance customers have. In my opinion, this company wants all the profits. So in essence, I would never use Lenscrafters Again.
In May and early June I purchased 3 pairs of glasses from Lenscrafters at Orchard Park Mall in Kelowna- the first two in May and the third in June. I was happy with the frames and professional service from the sales lady in May. When I received the first two pairs, I discovered the Office glasses did not work for me. This is because I was NOT told Lenscrafters ONLY makes 1 kind of office glass. A training issue. This was not discussed or explained. I then reached out to my Optometrist who kindly provided a second prescription to help Lenscrafters fix the problem. I then waited more than a month and heard nothing about the office glasses or the third pair I needed for work.
I finally called and was told they had been sitting there for a long time. But, no one called. I then spoke with store manager Jaimie who accused me of complaining about upselling?, wanting to return glasses? and even more irrational of my Optometrist's office of no longer selling me glasses!! All completely untrue and bizarre! I then had to call my Optometrist's Office - Vision Optometry- who confirmed they said no such thing and that they were happy to fix my office glasses and sell me glasses in the future. Jaimie stated that his colleague told him this and refused to own his wrongs or to apologize.
Further I was forced to be without glasses that worked for my prescription for a month and a half due to lies and character assault. Customer service for Lenscrafters has refused to do anything. I received a 3 minute call (saved on phone) from a rep who had no interest in any of this today finally, and who would not listen to my request and in turn hung up. I strongly suggest NEVER buying glasses from a company only interested in profit and who has no problem holding their managers accountable for character assault or extraordinary lengths of time customers are forced to be without glasses.
Asher **, the apprentice optician who helped with the purchase of lenses for my old glasses and a new pair of frames and lenses was excellent. She was efficient and very knowledgeable and made the whole experience great!
The service that Margie provided was outstanding. I am so pleased with the quality care she provided at the Gateway Mall in Prescott. I wrote a review earlier but don't see it here so I want to make sure Margie gets full praise for her professionalism.
I had visited Lenscrafters to help fix my glasses which I had bent accidently because I had stepped on them. The service was great, an optician named Nasrin was very kind and quick to help. I'm very happy my glasses were able to be fixed when I had little time to spare.
I would like to give Brad (Optical Technician) of assisting every time I visit the store. Brad is very knowledgeable about his job. Please give Brad an EXCELLENT CUSTOMER SATISFACTION. I would like to recommend it to anyone who will visit the store to look for Brad for assistance. Keep up the good work Brad and GOODLUCK!
I went to Lenscrafters for glasses in jan. They were very unprofessional. They did not use my insurance. When I got my glasses they were poor quality. In the end to correct the problem with my lens it would have costed 150 dollars. Since I live on a fixed income I had to use gorilla glue to keep my lens in frames.
I ordered & paid for glasses (on a whim while I was at that shopping plaza) on 3/10. They said it takes about a week. Two weeks went by, no communication from them, so I left a phone message. No return call. Somewhere in there, I got an email asking how I liked my new glasses. I called back and they said three weeks tops. The third week went by, no communication. I called and someone said they might be on the way, or they might be getting quality checked, and it usually only takes two weeks (what happened to one?), but give it another week or two. I've been out $500+ with nothing to show for it for almost five weeks. I've been wearing glasses for decades. There's nothing special about them that should take this long.
$640 FOR READING LENSES w/ TRANSITIONS!! NO FRAMES, JUST LENSES! REALLY!! JUST went in the south Lakeland store today (March 25th, 2022) to get a price on lenses only. I bought the Amazon Echo Frames that are prescription ready. My vision is perfect except for needing reading glasses (only -1.75). So I ONLY needed a price for reading lenses with Transitions. Guess what I got for a quote? ---> $640.00!!! Are you kidding me!! $640.00 for Reading only with Transitions! That's without an eye exam because they said I don't need one for readers! I don't have insurance so I guess they think I'm stupid enough to buy into this garbage price! Also the lenses were just the cheap polycarbonate lenses!!! C'MON!! $640 FOR CHEAP PLASTIC READING LENSES?? Really?? The "transitions" part should be less than $100! Maybe if I drove there in a Yugo I'd get a better price, doubt it!!
Lenscrafters Company Information
- Company Name:
- Year Founded:
- 4000 Luxottica Pl
- Postal Code:
- United States
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