LensCrafters Reviews

My doctor wrote a RX for glasses. Lenscrafters did their thing. However the lenses were not the prescription my doctor ordered so make sure when you leave have them measure your new lenses. Mine weren’t.

Wheaton, IL store has a very racist staff when it comes to ** consumers. I wouldn’t recommend this location at all. It’s sad to be treated unfairly because of your race even when you have the best insurance. No one should have to be subject to this treatment regardless of race. It’s not right and it’s not fair. No stars!

On October 16, I went to my eye Dr and gave me a new eye prescription, so, bought a pair of glasses at Lenscrafters 0962, located at 25 Peel Centre Drive #2, Brampton, On L6T3R5. I wore them when I was going back home, I noticed I saw double, so, I went the following day to the store and explained to the Licensed Optician the problem. The Optician asked me to go to the Dr and schedule an appointment to review the prescription. I got my appointment for Oct.22.18, and Dr reviewed my prescription and gave me the same prescription as the measurement done on October 16. The Eye Dr told me that probably the centre of the lenses was not aligned to my pupil.

Have gotten many pairs of glasses from the Greenwood Park Mall location in the past. Went there this time, picked my glasses and the technician could not get them adjusted properly despite many tries and had to get someone else, that should have been my red flag to get out of there, but unfortunately I didn’t. Went to check out and pay. Used my WageWorks flex spending card. Tech said it wouldn’t go through. I knew amount available as I had just checked my balance. Called store manager who couldn’t help. She took my information and said she would call me Monday and get them ordered. No call Monday so late afternoon I called them. Gave my card info and she said it was declined again and she couldn’t help me. I said I’ll purchase elsewhere.

I’m a long time customer, so I didn’t realize when I visited the store last week that they no longer offer any type of expedited service for glasses. I wasn’t told that it’ll take 2 weeks to receive my new glasses until I had already paid. Normally not an issue, but my current pair of glasses are damaged and now I’m stuck. If I had known, I would have researched my options and gone a different route that didn’t leave me blind. Now I know, and I won’t be returning next year.

I have been a loyal Lenscrafters customer for some time and have purchased numerous sets of eyeglasses and sunglasses from this company. I recently went to the Nashua NH store located in the Pheasant Lane Mall to have (I thought) new lenses installed in two pairs of glasses and one pair of sunglasses. These were upper end Brooks Brothers and Ray-Ban frames that have been meticulously maintained during the last two years. The technician that was waiting on me even commented on the fact that the frames were some of the he had ever seen. However, once he went and spoke to the lab technician, he then informed me that there was nothing he could do for me and that I had to purchase three (3) new sets of glasses. I obviously got upset at this turn of events and told both the technician and the alleged store manager that they should not be selling products that they would not stand behind.

I purchased a pair of prescription eyeglasses and a 1 year warranty in 2015. Recently, I noticed that the bottom of both lens became "foggy" or as if glue was smeared on the bottoms. The manager acknowledged that she had never seen anything like this but refused to do anything about the defective lens. Her claim--this is a first. My position--"Then you should be able to address this matter with some adjustment," which she failed to do. Buyer beware.

Lenscrafters was always great quality and service. Three tries to get my glasses correct and still wrong. Quality no longer applies. DON'T waste your time and money! We live 3 hours from the store we went to. The glasses were mailed to me. Prescription was wrong the first time. The frames and nose pieces were bent and tweaked the second time. The lenses didn't fit the frame correctly the third time. Drove 6 hours round trip to return them and get a refund. So disappointed with Lenscrafters. Will never return. Will tell people to stay clear of Lenscrafters. They aren't the same great company they use to be.

I'm gonna skip over most of my experience as it was very unpleasant. The eye test was performed and I paid. The eyeglasses were selected and I paid. The glasses were wrong; a new eye exam and new eyeglasses... still wrong. I got a refund. That should be the end of it, right? No. Looking over my paperwork to file it away, I see that the optometrist department used someone else's name and insurance. That was not my name and I do not have Humana insurance. The receipt from the eyeglass department had the same wrong name. Let me just say... DO NOT TRUST LENSCRAFTERS. (Sorry for yelling but this experience made me rather angry.) I am not sure if I should notify Humana about this error. Still thinking about it. Thanks for reading my review.

Lenscrafters ever!!! Do yourself a favor go to Target. Better service. Less money. Same quality eyewear.

After I surgery I brought my prescription from my surgeon to LensCrafters for a pair of multifocal glasses. I also purchased prescription sunglasses at that time. $941. It took three weeks for the lenses come in. I wore them for a week realize the sunglasses were very bad. Brought them back and they had to remake them. Since I was new to progressive lenses I was told that I needed to wear them for a while and get used to them. I continued to wear them until my next appointment with the eye surgeon.

Ok, I've been going to Lenscrafters for quite a few years. Just went in to get an update on my prescription. The "doctor" was fresh out of school. I find out they no longer have 1 hour service. So I had to wait a week and then they screwed up the lenses. Had to wait another week. Both prescriptions ARE WRONG! No one knows what to do there. The lab will only do a few lenses and a few frames. The junior mints working there are clueless and incompetent. I am now waiting for them to call me back so I can get my old lenses put back in and I have to go back across town and try to get a refund. That will be probably be a joke too. No one could answer my question on what the procedure is.

Very poor quality. First time I received my glasses: there was a defect in the lens and they kept insisting "my eyes will adjust". They even asked me to have my prescription re-checked and the optometrist could immediately see that the lens was defective. Then they said they will remake it and I waited a week for them to give me glasses that had peeling antireflective coating.

I'M not sure where to begin - it's so long I'M not sure I even have the energy to write it all. Suffice it to say I've gone there for years, but today marks my last visit. It's been months of getting a prescription correct - today I was asked who was helping me last time, I described her and they said - oh well she's on vacation so we can't help you!! I had to go home and get my last pair of glasses - they swore they could not figure out the problem without them.

I am writing this review as I have not had a good experience with Lenscrafters, and this is my first experience with this company. I purchased glasses there a few months back and constantly had trouble with them fitting correctly. I went in multiple times to have them fitted, but when I tried wearing them to work they would either be too loose and slide down my face or they were too tight, giving me a headache. I was told that perhaps the frame was too large, and since I am prone to migraines I should pick a smaller frame like my current frame and also go with the more expensive, lightweight lenses as my prescription is high. I was outside the 30 day window to return the glasses as I wanted to do and felt I had no choice but to try another frame. I live over an hour away and am a nurse working night shift, and trying to get to the store was difficult.

I went to a Lenscrafters in Colorado Springs on Saturday. To start, we had the first appointment of the day. Walking in as they unlocked the doors and somehow still waited 40 minutes to be seen. The tech that does the initial screening was talking to me asking last time I had contacts, and I told her I had been a bit short on cash so the last 6 month supply I got was a year and a half ago and I made it last. (By make it last I meant I wore a pair for a month then went a while with glasses only, then wear a pack for a month and even with that it was a few days in a few out.) But at no point did she ask or clarify what I meant.

I purchased 4 sets of glasses for me and my spouse. The cost was over $1,000.00 and the wait was nearly 3 weeks. When they finally came in the technician fussed for about one half hour in an attempt to bring the new to the same level of clarity as the old. I was finally advised to wear them for a week or so and "let my eyes adjust". I had thought that was the role of the lenses, but we'll see. Meanwhile my wife discovered that the distance lenses had been put in her reading glasses frame in error. So nearly a month after meeting these nice people we are still waiting to say goodbye to them. And I do mean goodbye. Summary: overpriced, underproductive.

On June 18, 2018 I ordered new lens to my very expensive transitional glasses I bought back in 2017 at LensCrafters. The original lenses were never right so I decided to get them corrected with new lenses, again by LensCrafters. The prescription was incorrectly prepared and the new lens had to be sent back to the lab. I now have been waiting since June 18, over 6 weeks for these glasses. Whenever I call the store they tell me the same excuse over and over that they will check with the lab and get back to me. Unless I call them I never hear back from them. As of today I still haven't heard back from them and after paying over $600 for the glasses originally in 2017, and another $395 for the new lenses in June of this year, I am done doing business with this store and would never recommend them. Very unhappy with the service and rude replies received from the people working there. The store location is at The Avenue At East Cobb in Marietta.

At this very moment I am extremely dissatisfied with the lack of communication and follow up including rude amateur customer service by two of your employees in your Store # 359 Baybrook Mall located in Friendswood Texas 77546. On June 8th, 2018 I completed my Eye exam and received Rx # ** from Dr. ** who was connected to your Store # 359 being this Doctor's Office was very customer Service Oriented and very Professional. The same day I decided to try Lenscrafter because my Insurance AETNA PPO provided me with a $ 125.00 gift certificate and it might be safer and faster that way and being I’m a responsible person and my vision is very important to me I elected to try your Company And received a copy of my order # **.

I had gotten a gift from my mother, a pair of coach sunglasses a little too big for my face but very nice so I decided to bring them back to see if I could find another pair or simply return them if I couldn’t. The man who helped me at the Lenscrafters in Macy’s at Coddingtown Mall in Santa Rosa basically accused me of stealing because they couldn’t find my mother's profile on their computer. Well that’s a first! And he took the glasses from me and said they would investigate it!!! How rude is that! I was accused of stealing and they took my sunglasses and made me feel very bad...

I am so upset at the bold faced LIE I received in the 6th Ave store in NYC last week. My husband & I took my daughter on Tuesday (July 10). We had lovely salesperson. We picked out frames and explained that our daughter was going to summer camp and needed new glasses. After fitting our daughter, reviewing the prescription, etc., we were ready to pay. We told our salesperson that she left for camp on July 15 so we would need the glasses the day before. The salesperson hesitated and said the type of lens she required required longer to make. We were disappointed, but appreciated the information.

At this very moment I am extremely dissatisfied with the lack of communication or follow up from the local office Located in West Des Moines Iowa that I went to for my exam. I went ahead and ordered my contacts through the store thinking that it might be safer and faster since they have the means of tracking their own orders. I placed my order with them on 07/09/2018, it is now 07/17/2018. I had to make a call to them yesterday only to be told that and I quote "Oh ya we forgot to tell you, your order is on back order due to your prescription." So after waiting over a week that was the initial response I got. Here is the problem with that, I kinda need them to see and to drive!!! A no brainer right? So I am still waiting for my order to arrive and have been told yet once again that they should arrive by 8:00PM. I will not ever go back to a Lenscrafters. They have most certainly lost my business!!!

I took my prescription, selected sunglasses, and paid. When I went to them up (Lenscrafters Oakridge San Jose California) I asked if the handles could be straightened. The customer service person heated them up and straightened them. On vacation the handles resumed to original position. Went back to Lenscrafters customer service. Person said, "Sorry we cannot straighten." When I ask for exchange I was told, "Sorry you will have to purchase a new pair." I was not satisfied with the response or the service and I will not purchase from Lenscrafters again for they do not stand behind their product.

I was very excited when I first purchased my glasses at Lenscrafters, I thought I was spending my glasses wisely: I thought I had purchased everything that Lenscrafters offered to ensure my experience would be a good one. First I did pay cash for my glasses, I do wear my glasses 24 /7 because I need to. Yes. Most times I sleep with them on, there is very little space for error where scratching can occur. I was also told that if I use the cloth they gave me at the time of purchase I would be good. After 6 months of using my 800$ glasses it became almost impossible for me to see with them, I went back to my old glasses because Lenscrafters told me that I was responsible for what my glasses have become. I'm A responsible person and my vision is very important to me, Lenscrafters did nothing for me, told me I had six months to wait for a new pair. I would never purchase or recommend Lenscrafters to anyone.

I went in for a exam in Dec 2017. I got sick & could not go back to get them fixed. I have a hard time walking the long hallway to get from to door to the office at Fox valley Mall. I spend $900.00 for 3 pairs of glasses. I went back March & am told it is my castrates. So I wasted that money & have to find a new Doctor. I guess if you are handicap you are screwed because LensCrafters don't care they just want your money.

Three weeks ago took myself and my daughter to get eyes checked after a year. They said my eye prescription changed so I picked new frames and lenses. The lenses were bad so I went back next day. Said the frames were not right kind for my script. Did it again, this time I couldn’t see and went back to old glasses. Went in and 3rd time's lenses looked cheap and not like my current specks. 4th time I was upsold to hi def lenses and when I got them they creaked and popped. Went to clean them and the lenses popped out. Took them back. They were cut wrong for my frames. Had enough. Gave them 4 chances to get it right and asked for money back. Lady was a complete **. She said I was past my 30 day refund even though it’s starts when I get new glasses. Even so I was 7 days under their 30 but she was too hot on trying to deny my refund instead of helping me she didn’t look at the calendar.

Lens Crafters Hemet Ca - Had my exam in Nov 2017. Told Dr that was seeing double almost like split screen effect. He had perfect solution... I needed prisms in both lenses. Left eye had 4 prism, right 1. No insurance so couldn't fill script till March. I was so excited about the prospect of seeing everything as one instead of split. Was told of 30 day money back guarantee. Picked up my.glasses and was told that it would take take two weeks for my eyes to get used to prisms. Pretty much couldn't see for 2 weeks but kept waiting to adjust. 2.5 weeks later went back and told them... Lady was very nice and started to adjust prism strength on trial glasses. Still couldn't see. She went back and got the Dr. He came out and was very frustrated and told her to take out prisms completely... They made new pair with no prisms.

I took my favorite glasses that I purchased some years ago to Lenscrafters, 777 3rd Ave @ 49th St., NYC 10017; 212.527.2363 on May 3rd or 4th, 2018. I spoke with ** about my unique butterfly, cat frames and that they have the wrong prescription in them to which I need changed. I showed him my prescription from my doctor and soon asked how much it would be. He said, oh wow, "well first we have to find out if we can even do them because of its shape". He asked another associate, and his response was "yeah they can do it". ** then said it should take up to about 3 days for me to hear back from them on whether or not they can do it, but that I probably will not hear anything back until it is finished.

Never never never have anything to do with their credit card. Sounds good at first but is not. Bought in February two sets of glasses. Was talked into the card... was told should take 7-10 days to get the card and statement... wrong. No card in March, April finally got here. Paid in full April 26. Got call saying they have not received our payment and are wanting payment again. Will never, never, never do this again. Hoping this will not screw up the credit.

I had my eye exam on April 12 and left my frames with them and requested to get new transitional lenses in them. They are my personal frames that I have had lenses put in them by a different LensCrafters location in the past. First they gave me a 3 week turnaround time which is longer I’ve ever heard. I call after 4 weeks and I am told that they have LOST my frames. I’m told that they “pulled my file prematurely”, which means nothing to me, and that my frames just lost. The assistant manager of the shire offered for me to pick out whatever lenses they sell for free. I am not interested in the generic glasses they sell that’s why I had my own.

On 4/7/18 I brought my 86 year old Mother in for her yearly exam and lenses (she was keeping her frames). Being told she needs special lenses - OK - had to wait a week, called, (no text), go in and drop off her glasses - then an hour - no text. Call them again, asking are they ready? Yes, we go in and they were wrong, she couldn't see out of them, we were left to sit and wait for the Dr., another person comes in, no appointment, no insurance and is called in next - we were waiting for close to 2 hours just for the Dr. Re-exam, wait some more, some sales girl, not listening, puts the order in - wait a week, call them - (no text), the lens have been there for 3 days, (then I get a text after my call) bring the frames - wait an hour, go in, they are wrong, the bi-focal were sticking out of the lenses.

I broke my glasses, and needed new ones quickly. I went to Lenscrafters and was told they'd be in within the week. A week and a half passed, so I called the store and was promised they'd be in the store in two days. Two days later, I had to call again and was told that my glasses hadn't even been shipped yet, and that I could expect them in five days. No one could tell me why they had taken so long, so I submitted a complaint. I'm not sure anyone actually read my complaint, though, because I was asked a few questions that were clearly answered in my original complaint. Now I'm being ignored by corporate, and plan to return my glasses and go somewhere else. I'd never use Lenscrafters again after this.

The store in Northridge mall. There's a gal there named Dianna...she's totally RUDE to me. She was 8 feet away from me and said I smelt of alcohol and refused to help me...and said she wouldn't give me my refund. She said to come back in 3 hours to see her manager. I suggest nobody do business with this store.

Due to an insurance change we were forced to utilize Lenscrafters, and not previous providers so I scheduled eye exams and subsequent glass selection with LensCrafters. My husband required two separate pairs of glasses, one for regular use and the other for computer work. I required progressive. We selected our frames, and ordered... we also had coupons for extras such as tinting, anti reflective glare etc. which were used. A week went by and my husband received notice that one pair of his glasses were ready for pickup. We live 50 miles away so opted to wait for the other 2 pair to come in... 2 days later he received a call that his 2nd pair were in and I received a call that my glasses had come in but the lens were broken in transit and had to go back to be remade.

I ordered my glasses 2 weeks ago. I called 4 days ago and was told the would be in today, so I called this morning and was told they would check and call me right back, 5 hours later they call me back and say they had to send them back because they used my old prescription instead of the new one. My old script is 5 years old and my eyes are worse, but they decided the new script was too strong so they took it upon themselves to just use the old one instead of contacting the Dr. I now have to wait another 4 to 5 days for them, very disappointed, won't use them a third time!

Staff are inept at Cinema Point, Colorado Springs store. Can't read and input correct prescriptions. This is second time in 4 years that the same mistake was made by careless and inept staff member. Hard to imagine but true. Huge inconvenience. From now on, I'm going to ABBA.

Anti-glare coating defective. This problem is very similar to the complaint of Amy of Charleston, WV, Jan 19, 2018. This is not a problem with this specific location as I have read enough other complaints on other websites to know that this is a company wide problem so any potential Lenscrafters customer should be concerned.

I went into Lenscrafters near my job, on Court Street in Brooklyn, NY, the day after Christmas. It was the end of the year, and I decided to get an eye exam to utilize my insurance benefits before the year ended. Upon entering, I was immediately helped. I provided my insurance cards, and promptly saw the eye doctor. I had an exam for eyeglasses as well as contact lenses. When done with the exam, the gentleman who took my insurance, was also the associate who assisted me in picking out glasses. Since my prescription had changed, I decided to get 2 pairs of glasses. After sitting down and going through everything, including my insurance benefits, my out of pocket cost was $1287. I thought this was pricey, but thought it was because I paid extra to get my lenses thinned out, as well as insurance on both frames. I tried putting down half the money, but was told it had to be paid upfront, which I did.

I recently went for an eye test at this establishment which operates inside of a Lenscrafters Store. The glasses I received were not suitable and did not correct my vision. After my 4th visit it still could not be resolved and I was told to come back yet again (This would mean at least another 2 visits). Eventually the store refunded me for the glasses and I returned them. The doctor’s office however is now trying to distance themselves from the store and insist I need to come back for another test. I do not wish to make this lengthy trip again. I went to a different eye doctor who said that the prescription is too severe a change from my last prescription and likely would be too extensive. STAY AWAY.

On January 13, 2018, I went to the Lenscrafters at the Avenue East Cobb in Marietta Georgia for my annual eye exam. Following my exam I elected to have the new lenses placed in my Chopard (Sku #VCH 097 55 16 0743 1400) frames valued at US $494.95. In placing my order I have been a Lenscrafters customer for several years and simply handed over my frames to the manager that fit my glasses. I was then informed that they should be back from the lab within 7-10 days.

I ordered glasses from Lenscrafters two weeks ago. On the 16th, they called me to say they thought it would be in the shipment arriving on the 19th. On the 19th, they told me it would arrive the 20th. On the 20th, they told me it would arrive on the 21st. Clearly they have no tracking system that can be relied upon. It did arrive on the 21st - but, they told me, they checked it and the right lens has the wrong prescription. Apparently, instead of checking it at the factory, they ship it, wait for it to finally arrive, and only THEN check it to see if they got it right!

The customer service has gone way downhill since they outsourced the creation of the lenses. They do nothing but try and upsell you low-quality classes. All the lenses and glasses are now outsourced and the quality has gone down tremendously while prices have stayed the same or gone up. You also have to fight to get your glasses in 2 to 3 weeks. They don’t even call you when they eventually come in weeks later. So sad to see a business from going from such a great organization to one of the worst in my 45 years on this earth.

On December 20, 2017 I went to LensCrafters. I asked them if they carried Crizal lens. The salesman said they had the same lens but they didn't call theirs Crizal. I ended up buying a pair of glasses for $468.53. I ordered frame Style SF2197 in the gun metal, size 54 18 140, progressive bifocals polycarbonate (clear), blue IQ clear, premium anti-reflective, scratch resistant, uv protection lenses. I also bought their one year eyewear protection plan.

May 15, 2017, I purchased Progressive Lenses Ray-Ban Sunglasses ($405.00) at Lenscrafters 8882-170 street which I had accepted unaware that the lenses were defective. December 26, 2017, I ordered another pair of Ray-Ban Progressive glasses ($422.00) and when they arrived I realized that the short vision was totally out of focus (blurry). The lenses were cut incorrectly, short vision was too low by 4mm. Short vision unable to see anything. I took them back to Lenscrafters and they cut new correct new lenses. With the new correct new lenses, I can see perfectly sharp short and long vision. Now I realized how bad are my previous sunglasses are (unable to see anything short vision).

On January 1, 2018, I went to the Lenscrafters at the Avenue East Cobb to order new glasses. I should have been suspect from the beginning even though I have been a Lenscrafters customer for 15 years. The associate who attempted to fit my glasses obviously did not know what she was doing, as she kept asking the manager to help. I did order the glasses and was told that they should be in within 7-10 days. 2 weeks later when I attempted to follow up, I was told they were very busy at the lab, and it would be even longer. Another week goes by, and now I am told that they either did not have the frames, or they lost them, and they would be re-ordered. I finally did pick up my glasses around the 1st of Feb.

On 5/26/17 my husband and I purchased one frame and had lens replaced in 3 sets of frames we brought to the store. All frames brought had been purchased at Lenscrafters in past years. We spent $1562.18 and received 3 of the 4 items. The frames had to have their lenses done offsite. We subsequently had to go back twice to get those frames fixed and replaced.

I’ve been a customer of LENSCRAFTERS for more than two decades now. I’ve NEVER had a serious issue with this company, until now. Perhaps that’s because I was always a “paying customer!” On January 15, 2018, I purchased a pair of prescription eyeglasses which were valued at over $800 dollars. Fortunately, I have EyeMed insurance that took the bill down to $617.64, receipt number **, from Lenscrafters store number 1641, in Port Richey, FL 34668-4632, 727-842-3733. I asked the salesperson, **, if I could pay half when ordering and the other half upon delivery of these exorbitantly high priced pair of glasses. ** told me no. She said that due to the high costs involved, Lenscrafters, will not take any risk as they have to “send off” to have them made. So, I reluctantly agreed to pay the full amount due.

They are a ripoff! High price. Save your money. You get the same glasses, lens and better service if you go to WalMart, Sams, or Costco. You get your product in half the time too.

I order some lenses for my Ray-Bans that costed me nearly 400.00 dollars. I thought maybe this company was going to be better than the rest since my eye doctor referred me. Its been over two weeks and I still haven’t received my glasses. Not to mention that when I call their office the people that works there are unprofessional and rude. I am very disappointed with this company, definitely not coming back here.

I purchased a pair of glasses at Lenscrafters for the first time 11 months ago. Recently spots appeared in the coating of the lenses and did not come off when cleaned. When I brought them into Lenscrafters, they responded that even though it looks like a manufacturing flaw, they couldn't be sure how it occurred - that perhaps it was due to cleansers I use, etc. However, I've worn glasses for decades, treated all of them with the same care and products, and this problem never happened before. I had even purchased a pair of sunglasses from Lenscrafters around the same time, treated them the same, and the sunglasses have not had this issue (at least not yet).

I purchased a pair of glasses for $497. Decided to get only the frame and requested a refund. They insisted they send me a check even though I paid cash. It’s been 20 days and I haven’t received my refund. Their customer service is ridiculous!

I had purchased a pair of progressive glasses a couple years ago and just recently the screw/spring fell out. Ok no problem, it's been a couple years, I'll just take it in and thinking they'll just put a screw/spring back in. I even figured I'll pat the $5.00 to replace the screw/spring since it's been a couple years. Nope, they wouldn't, their policy is that they can't and that I need to purchase a whole new frame, WTF, seriously? I even called the Corp Office, and they said the same thing and hung up on me, WOW! I only went to them because my insurance at the time accepted them and I thought they had a good name and a good reputation, and I was wrong. My suggestion, go to Sears, J. C. Penney or even Wal-Mart.

Lens must be made of paper. I've used the same wet Lens cleaners for years on multiple pairs of glasses and have NEVER had them scratch up so bad. And this started within a couple months of getting them. According to Lenscrafters... oh well I should have bought the protection plan (which I have never had to do in my 50+ yrs of wearing glasses). Will NEVER recommend this place to anyone. Several hundred dollars for garbage!

I was a laboratory manager for LensCrafters... I ordered a pair of featherweight MVP in Ray-Ban frames. No more one-hour service. Had to go back when the eyewear were finished. Trip #1. Was told the eyewear was ready to pick up. Eyewear dispensed. There was a film all over the eyewear. Filthy lenses. They were hiding a coating error. This error should have been identified in three of the manufacturing process inspections. They tried to get me out the door with flawed eyewear. I had the eyewear remade. Trip #2. Was told the eyewear was ready to pick up, again. Eyewear dispensed. There was a film all over the eyewear (again). Filthy lenses (again). They were hiding a coating error (again). They tried to get me out the door with flawed eyewear (again).

Went to Lenscrafters, Bad Experience, Received Multi Focal Lenses, they are worthless, I cannot see anything, It's all blurred, so they bent my frames inward, I was, "Are you kidding me?" I went back the next day, to have them straightened, They are worse now, I cannot see, it's all blurred, and everything is slanted!!! The Lenscrafters girl used the machine to "measure" your eyes for bifocals, she made me do it twice, She obviously measured it all wrong because my script lenses they gave me are worthless. I have a deductible, paid it, and was told that I couldn't use a coupon because I have insurance!! Are you kidding me!! I will be making a THIRD TRIP tomorrow and They WILL be replacing my lenses and redoing the measurements!! Buyer Beware!!

I went for a routine check up. I ended up seeing 3 doctors in 8 (not a typo) visits. I was given lenses that bothered my eyes immediately. When I told the doctor, she tapped on them, without gloves, and told me to give them a chance. My eyes became infected. The next doctor gave me antibiotic drops and a pair of monthly lenses - not dailies to lessen the chance of reinfection. I had an allergic reaction to the medication. The 3rd doctor gave me dailies and the name of an over-the-counter medicine that contained an antihistamine, which I'm allergic.

So, I haven't used any Lenscrafters that does their own lenses. All of mine have to be sent to Oakley to do. I guess this might be why I have had no issues? Either way I recommend them specifically for the Oakleys because they fit the best of any frame there.

My eyeglasses were supposed to be ready on Saturday. I went to the store to pick them up and they were nowhere to be found. The salesperson search and search and found. He came with the idea that she thought they might have to be with. No one called me to tell me what was going on so I made a special trip to the store without getting any type of understanding what's going on with my glasses. I paid for them and I want them and I don't think I should have to wait until Sunday when they might get ready. I wouldn't be using Lenscrafters again.

Routine Eye Appointment for Lenscrafters - I phoned and made an appointment, giving my insurance information. I received a call from Lenscrafters that my insurance had the wrong birth date on file. I said "There are lots of insurance companies now and it is very confusing. You must have the wrong number." She said that could NOT be the case. (Really?) I phoned my insurance company and got her the right number and phoned her back. She did not thank me or ask me to hold while she checked it, she just told me to hang on so I told her "No. Call me if you have a problem" and I hung up. I was called to confirm the appointment and I confirmed and then she hung up without even saying goodbye. I called back and cancelled the appointment because that woman is a representative of that Company and I don't like how I was treated. Customer service and professionalism improvement needed.

Eyeglasses - I was in Tucson Arizona had appointment at Lenscrafters across the street from the Tucson Mall and when I got back to Mammoth California where I live and went to work was looking at the computer and as I sit on the chair working on the computer I cannot see very clear. I have to get up inches away from the computer screen and then I can see clear. So I called LensCrafters. The girl says said I would have to come back which I can’t. I’m too far away and I asked if I could go to the LensCrafters in Carson City which is close to me she said they’re not affiliated with them and there’s nothing she could do. So I’m out $400. So I have to start over again. I’ve always gone to Lenscrafters and I did like them but I’ll never go back.

Great people but No Satisfaction... I have been to the store so many times trying to get the right millimeters for my bifocals and each time I'm there I mention the fact that these glasses are too heavy. I'm given the same answer, that weight has to do with strength of prescription. To which I reply "It's the same as the glasses I'm replacing," but they have no answer. I'm almost happy finally with the mm's of the bifocal but I still Can't Wear these. They're So Heavy. It's as though they're glass rather than bicarbonate. I got Versace frames, but canNOT wear these. I'm so embarrassed for the people working at the store to keep going back, but I PAID for these, and I canNot wear them. What should I do!?

Lenscrafters in Boca Raton pretended to accept and use my VSP Vision Plan for my own frame charging me $297 for lens features included under my 2 year coverage. My insurance reimbursed $75 saying had used a true VSP provider, I would have paid nothing. Crafty song and dance answers when I called and returned to question why they were deceitful. Now the AR coating is peeling. Beware of crafty lenscrafting at Lenscrafters. Never a customer again.

I purchased new glasses on 1/3/2017. I noticed that they fog up every night for no explained reason. I called back in late January and they said to try cleaning with a stronger cleaner, which I did several times. No change. I called back in late February and they told me to bring them back. I live 70 miles away in the mountains, so the earliest I could get there was April 5. I talked to the store manager and she told me that I was beyond the 30-day limit and therefore, she could not help me. I told her about the phone calls to her staff and she said that since she had no record of it, she could not help me.

Worst eye glasses ever. Retail at $661.62 for a pair that have the protective coating. There are very light (hard to see) scratches and they say at the Hickory NC Mall Store that this is the reason the glasses are fogged. They are 5 months old and they will not replace them. Never again will we deal with LensCrafters.

I am completely dissatisfied and disappointed on how ** the service is here. My glasses were supposed to come in a week from when I got them. When the time came they told me my glasses weren't there because they didn't have the frame and would be there the next day. But next day comes and I wait for a call and when I get it I am completely angered. They told me that they got their shipment but again my glasses were not there. They said they shipped but would be here in a couple of days which is ** because they have same day shipping. I am fed up with them and had SUCH a bad experience. I'll make sure to tell everybody to never buy from Lenscrafters or even give them the privilege of looking at them. I am getting a complete refund and they can kiss my **.

Well I am glad to see my experience is not isolated. I was charged a large sum of money and made what I thought was a sound investment in my first ever pair of prescription glasses. Doesn't matter if you have insurance or not, always works out to be the same price paid. There was a clear defect in the left lens that started to appear after about a week. Had it replaced after a week to ten days of being without my NEW glasses. As others have mentioned, I PAMPER these things and after just over a year my so-called "scratch resistant" lenses are scratched and the lenses are becoming cloudy to the point of not even cleanable. I don't know where they are sending these things to be made but the quality of the lenses and coatings is deplorable. If I am spending the equivalent price of a 4K TV for an investment, I would expect some quality in return. Sorry LC, you had one chance to win a customer and blew repeat business in North Central Connecticut.

I needed new glasses and saw the Lenscrafters television advertisement for their digital exam called Clarifye. The advertisement indicated I wouldn’t need to go through the which is clearer A or B over and over again to the point I can’t see anything anymore – I have always disliked this part of the exam. I thought this was wonderful and made an appointment online.

As a former employee at the Lenox Mall location in Atlanta, I was extremely disappointed. I walked in Sept. 1, assuming that this location would have a better frame selection (at least they did when I worked there as a lab tech). Too bad, that I wasn't a "secret shopper" because I was totally ignored. I was never greeted or acknowledged when I entered the store. I was so surprised by the lack of customer service on Sept. 1 approx. time was 1p.m. EST (so you can confirm the ** male and female working at the time), that I continued to look at more frames. There were only two customers in the store at the time. Both were being assisted, but no reason to not acknowledge other customers entering the store.

I went to Lenscrafters in Park City Mall, Lancaster, PA before I had my eyes examined on 8/11/17. I was met immediately by Amanda, who gave me a tray to gather any frames I might be interested in. I found some frames and gave the tray, with my choices, back to her and went in to Dr. Broaddus & Associates for my eye exam. When I came out, the store was packed! I was directed to have a seat at one of the stations, which I did. Amanda and one other girl were the only two employees in the store. Amanda finished taking care of the little girl at the station behind me, then came over to me. She asked if I would mind if she got rid of some of the lines. She then directed the traffic to various locations, stations, and promptly came back to me.

Triangle Town Center LensCrafters - Raleigh, NC: Due to the number of horrible reviews concerning LensCrafters, I felt that I should add my wonderful review. The only problem with my glasses was I didn't like the way they looked on me. After about 5 days I decided that I should return them. After reading the reviews I was a bit nervous about returning my glasses to LensCrafters. I truly thought that I would have a problem. In fact, it was such a great experience. The woman that waited on me when I got my glasses was the same woman who helped me with my credit. She was professional and very helpful. No problem whatsoever.

My husband purchased glasses in February 2017. The glasses were over $700 but with our insurance we paid $480. Now 5 mos later the glasses are scratched. My husband is very particular with his glasses. Always stores them in a case and uses only the cleaner/cloth for glasses. This weekend he was grilling and bent over and his glasses fell off his face. The lens got scratched and pitted. We called the store to see about replacing the lens and we were told the best they could do was sell them to us for $350.

Highly dishonest!!! Be warned Now!!! They lack integrity. The people that work there are dishonest and rude. We use insurance that has ZERO copay and they tried to get us to pay them. Went to another company and they honored our insurance. Lens Crappers (as I call them) kept our insurance in their system to prevent the other company using our insurance. Had to contact the insurance company and they had to threaten them and removed the block themselves. We also used them last year. I am wondering how much we got ripped off at this point.

I don't have any experience with the Doctor or the people in the eye glasses store but the receptionist for the doctors are terrible. I had an appointment schedule on a Saturday that I had scheduled Wednesday or Thursday, no one bothered to call to get insurance information so when we get there they tell me I would have to pay out of pocket and let my insurance reimburse me. I said no, and rescheduled. I scheduled another Saturday appointment and made sure to verify that the receptionist would verify the insurance before I came in. I get a call 15 minutes before my appointment from the receptionist saying that they DID NOT verify my insurance so I would have to reschedule my appointment AGAIN! NOPE, not doing it! I told them to take me off and I would find somewhere else to be seen!

Recently, I accompanied my minor child to the Castleton Square Mall location of Lenscrafters featuring Indiana Eye Doctors llc., for eye exam whereby I received two quotes for exam and opted to utilized spouse's $10 deductible over my corporate plan ($30). However, upon checking out the clerk smiled and stated, "That will be $40." I was quite chagrined to learn that they'd performed some new test upon my minor child with NO PRE-AUTHORIZATION but gladly charged me and our insurance! Of course the clerk or Doctors could change my invoice and despite finally getting Manager "Joe" on the telephone for an apology etc... No such return of my funds has yet to appear back on my credit card!

I went into Lenscrafters at Topanga Mall in Woodland Hills California on 12/24/16. I bought contact lenses and there was a rebate offer where after registering my purchase online, I would receive a rebate in the mail. I had someone at the store walk me through the process and I sent in a photo of my receipt and all the information needed from the box etc that are needed to receive the rebate. The rebate never arrived and I called and emailed to complain and no one ever got back to me.

Three months later the glare coating was showing scratching and making my glasses unusable. I took them in and the store claimed I had been abusing my glasses... So not true. I kept them in their case and used the special cleaning cloth. The store claimed they could not remove the film and I would need to spend another $200 for new lenses. This if less than three months. Needless to say I went elsewhere.

I was ripped off by LensCrafters and the scams they run against consumers are criminal. They also use inferior lenses and coatings so the products don't last. Their prices are 400% to 500% higher than others. On one occasion they put the wrong prescription in the computer, the glasses were out of focus, they said, "We'll give you 50% off on your next pair." They refused to fix their error. On another occasion the lenses did not fit the frame, they would fall out and they said, "It's the way these glasses are made". Yet, I ordered the same pair from someone else, and the lenses were cut right and fit. The LensCrafters store on Avenue of the Americas AKA 6th Avenue is RipOff City USA - STAY AWAY. Eat glass instead, it's a better experience.

I have been a customer for years, and they have always been slow. I assumed this, so when they told me just over a week for my glasses, I was not surprised. I presumed this amount. But when I began calling to check on progress and associates went from at least trying to check on my purchase to not knowing how to look them up and telling me to call back later, I was slightly annoyed. When the manager told me sign up for texts I had already requested at my appointment and I had yet to receive a single text about the status, OK, a bit more annoyed.

I read a lot of reviews putting this company down. Recently my lenses started doing something strange. It was like a break in the middle. They were over a year old and I didn't buy the warranty. I went to them just to see what could be done. After looking at them, the manager said to send them off to the company and they would repair them. They look like new. This isn't the first time they have done this. They also replaced my son's glasses years ago. A friend broke them. It was not any fault of the glasses. However, because they advertised that this type frame would not break even if bent, they replaced them at no charge. I have had very good experiences with LensCrafters in SC.

Lenscrafters advertises 1 hour wait for glasses. After selecting frame and lens for my son we were informed that the glasses will take a week which we accepted. When the date came around we were told that the glasses will take another 2 weeks. The date came and we were told that the shipment should be in later that day. Called today and still no glasses. Each time we were told that they would call us which they did not do even once. If we were told upfront that the glasses were delayed we would have ordered a different lens. Lenscrafters failed in both customer service plus failure to deliver as advertised.

Dr ** 6667 Newberry Rd Gainesville FL. They issue wrong prescription and I been there 3 times between Dr and Lenscrafters. Finally got new prescription from other Dr but they didn't change my lenses because was past 30 days so I have to pay almost $600 and can't use my insurance because it cover just every two years check up for eyes.

At your Del Amo Mall location in Torrance, CA, I went in to have my glasses adjusted. I had bought my glasses at the old location before they redid the mall. The employee takes my plastic frames and attempts to adjust them but does a really horrible job and I notice a distortion in my left lens. Tries again but still has not shaped them to fit my face. He finally tries a third time but cannot seem to straighten them out enough to have them fit comfortably. He takes them to "the lab" and comes back with them a little better but not the lenses. Apparently during the heating process to adjust the plastic frames he heated the lenses causing them to crack. I received no apologies for this inconvenience but he offered to get me new lenses at no cost.

Best glasses I've ever had and I've had to wear them 45 years (fit/look). The service was over the top even though they were busy, I felt like the number one customer. The lady that helped me was awesome, pleasant, personable and help me pick out the best frames. I went back for sunglasses and had the same lady, and totally love the sunglasses, again the best I've ever had! Thanks DK!

Unlike virtually any other product on the market, the "frames and lenses" from Lenscrafters has NO WARRANTY AT ALL, UNLESS YOU BUY THEIR WARRANTY for $34.99. There is NO WARRANTY for materials or workmanship of the frames or lenses. There may be a workable policy to deal with a repeat customer, but there is no ASSURED WARRANTY on the products being sold at Lenscrafters.

Horrible customer service experience in the store that I won't bother to write about because the main issue is when they put the new lenses in my glasses, I couldn't see. They even told me they couldn't guarantee the replacement ones would be correct. They refused to reimburse for the exam so I could go elsewhere and when they did finally reimburse for the lenses... they had no intention of reimbursing the insurance company. I called the insurance company myself. After being disconnected with their customer service center, I finally spoke with Mickey who told me she has no intention of reimbursing me for the exam and hung up the phone.

My experience with Lenscrafters, Maui was superb as far as the staff went. But beware Synchronicity Bank!!! Fake late fees accrued on a card with NO BALANCE. C'mon Lenscrafters, your great customer service was overshadowed by your sketchy credit card company.

Beware! My wife and I had routine eye exams at Lenscrafters in the Eastgate, Cincinnati, Oh facility in February of 2017. Their website says eye exams at $82.50 including the dilation test. The dilation test was what we had rather than the eye imaging which is $35 extra. We paid $40 each upfront thinking the remaining $42.50 was being billed to Medicare for the medical part of the exam. Two months later we received bills from them for $140.05 each because we had not met our deductibles from Medicare for the year yet. They had billed Medicare $150 rather than the $42.50 we thought would be billed.

I have purchased 3 x's from Lenscrafters. This last yr was total joke - I was never approached. I picked out some I like then the girl said, "Oh thanks." and everything looked great. Please - especially more expensive ones. She never asked if I had insurance so I thought I couldn't use it. She never told me my 900.00 glasses would be plastic lenses. Really!!! The smudge so easy so not what I paid for! The first pair she had fit so tight I had to go back. It gave me horrific headaches and left indentations. She was loud and so not a pleasant experience. I had gone to another one out west. They were great, should have gone back there!

Nice doctor but horrible customer service from store manager and eye exam office staff. They misfiled insurance to old company even though I clearly noted I had new insurance and gave them the card. Then got major runaround (and no apology until I noted it) on how it wasn't their fault vs. just taking down the new info, resubmitting it and apologizing for wasting my time in 4 phone calls. I spent over $2K/yr there for over 8 years. Old staff was great but all left in the last 2 years. Won't be going back and will spend my money elsewhere.

I bought my glasses from them less than a year ago. When the "coating was coming off" I had to pay to get my lenses replaced. When I got them back (in a hour) I put them on and things were blurry. I told them and their response was "You haven't worn your glasses all day so it's going to be blurry." Keep in mind I had progressive lenses with a -.25 to 1. My eyes aren't bad. Just off enough to cause me migraines and I need the glare protection. I told her that did not make sense but I guess we will see. Once I went outside I was seeing 4s of the street lights. Then I knew something was wrong. I went back inside and told them the problem. I was told there is nothing wrong with the lenses and go get my eyes checked. At that point I left furious.

I broke my glasses and didn't have much money to spend on a new pair of glasses. I went in hoping to get mine fixed but the girl Gina said it couldn't be fixed. I was about to walk out but she said she could call my doctor and get my script. So after some time it came and she helped me pick out designer glasses from the sale rack while we waited for my script from my doctor. She was so kind and helpful. It seemed like she was the only person working. The blond girl behind the desk didn't say anything to me when I came in. Gina was quick to help me. Gina got me my new glasses in my budget and in less than a hour. The guy in the back was very nice too. I think his name was Peter. If it wasn't for Gina and Peter I wouldn't be able to see. I would recommend this Lenscrafters to anyone that needs good glasses and customer services.

Terrible. I called because my glasses are causing me headaches terribly. I was told they would make them for free they wanted to charge me 54 dollars. I am so frustrated. I got a different frame off the hot deals which was 77 dollars and then I had paid 150 and they said I got none of that money back. No phone call return nothing.. This is about the last time I throw my money at this organization.

Excellent experience regarding the store in Apple Blossom Mall, Winchester, VA: The eye dr, Mr. Seung ** OD, gave my husband a very thorough eye exam, spending a great deal of time for accuracy of his prescription. The whole experience was professional, thorough, friendly and informative. I also thought the fees were reasonable. We then went to pick out frames and received the same great service from Chris **, Apprentice Optician. Mr ** was also thorough, professional and attentive to customers who entered the store. We bought the 1 yr warranty for little money compared to the normal cost of my husband's glasses. We must wait for his glasses because they are special lenses, but expect the same quality as our previous purchases from this store. We're glad we again chose LensCrafters and hope to continue doing business with them in the future.

I went into LensCrafters and bought a pair of prescription classes. I'm a Ray-ban fan. When I picked up my glasses I didn't notice that the Italian Ray Bans that I spent hundreds of dollars on were made in CHINA. Right there on the inside of one of the arms, it said Made in China. I was so angry and very bewildered. I've bought Ray Bans for LC before and they clearly say, Made in Italy. But, this time my glasses say Made in China. I called LC a couple of weeks later to speak to the manager, I wanted and paid for glasses Made in Italy. The manager basically said "Ray-ban has a factory in China where the glasses are produced, very poor quality." They offered me nothing for my dissatisfaction. I will never buy glasses from LC ever again.

I am 59 and have been using prescription glasses for most of my life. Two years ago, I bought a pair of Burberry frames from LensCrafters, with the lenses, and paid over $550 for these. Nine months later, the frames broke. When I brought them to LensCrafters, I was told I'd have to buy a new frame, which I did ($200+). I bought the same Burberry frame so that I would be able to use the existing lenses. The new frame broke about 10 months later. When I brought them to LensCrafters, I was told there was nothing they could do. They did not offer to repair the frame or reimburse me in any way. I have never had a pair of frames break in the 45 years I've been wearing glasses, so I can only assume the Burberrys were cheap knock-offs which LensCrafters sold as originals. LensCrafters looks like a professional shop, but don't be fooled.

Rimless glasses purchased not 3 months ago and the stem broke away from the lens. I had already been in to have the same stem tightened up. Today I was told my glasses can't be fixed, and because I did not buy their protection plan (the glasses were Bulgari with Swarovski crystals) for an extra chunk of money, I was S.O.L. Who does that? I thought I was turning down an extended warranty, not that they wouldn't stand by their workmanship AT ALL. I mean, not even a 90 day warranty?? Never going back and will tell people every chance I get to not buy from them.

I purchased eyeglasses in October. January the nose piece fell off. I took it to the store where it was purchased at and was told I didn't purchase the 200+ dollar warranty so they could not help me, unless I wanted to purchase a new pair. They seems to enjoy the fact that had I paid more money I could have had my issue resolved. Why would I go back to anyone who doesn't offer at least a 90 warranty. My only resolution is not to go back.

They have a good selection of frames from major brands, but I always buy Brooks Brothers frames, since they are the only ones that carry those. I always take advantage of their 50% off on lenses, and when I do, the price is very competitive. The delivery usually takes less than two weeks since I have a special prescription, but the glasses are of excellent quality.

Lenscrafters has methods of quick exams and accurate positioning of the bifocals, etc. They got it right the first time compared before when I had to take my glasses back four times before the bifocals were right. However, there were not too many selections of glasses to choose from which I cared for but the ones I bought is fine. My glasses work fine but they are a little less sturdy than my previous ones.

I would strongly recommend not going to Lenscrafters for anything. Each time I have been they are running behind schedule, even with prescheduled appointments. The service is very lackadaisical. I am a young person who is purchasing their product yet they still treat me as a child and tend to help the other adults in the room first when I have been waiting. My last visit it was evident to me that they are not up to date with their surroundings and profession. They were talking about having a cheat sheet because they can't seem to remember the correct width for certain prescriptions, it was very unprofessional. All that to say they were kind people just very lazy and not knowledgeable about their profession or how to assist customers in a timely manner.

I bought glasses at the Lenscrafters in Champaign, IL. I live 50 miles south of the store. I have had to drive back up there 3 different times. When I first bought the glasses, I told them my eyes felt strained almost immediately, like my prescription was wrong. I had my eye exam that day and was told the doctor was making the lenses "slightly stronger". I was told to wear them a few days and I would get used to them. The 2nd trip was for more adjustments, as my vision had not improved and I am back in my old glasses. The 3rd trip was to return them. On the 3rd trip, I was informed that the doctor had screwed up my script and made my glasses WEAKER than what I started with.

I was charged for things I didn't ask for two years ago so the salesperson could run up the bill. The prescription was wrong in my right eye and all they did was keep adjusting my glasses with no luck. I went back today like a fool to give them a second chance and was I wrong. On my eye exam they charged me extra for a retina exam after telling me my co-pay was $20. They had me sign a paper in a dimly lit room and afterwards told me my co-pay was $59. Afterwards they started the fast talking about this coupon vs insurance vs triple A. They get you so confused that you don't have any idea about what's going on. After all of that they charge you a ridiculous price for a pair of glasses. I told them I was quoted a co-pay price of $20 and they say SORRY. Don't be deceived by the fast talking confusing tactics that they rely on to empty your pockets. I will never go back and neither should anyone else.

Glasses are always amazingly expensive. Although I think Lenscrafters' prices are comparable to others, but it's still a high price for what you get (although eyes are important). Lenscrafters is a good place to get glasses. They have various price points and good quality glasses, however there's a slight distortion in vision. But they give discounts, have a large selection, and the people are knowledgeable and friendly. They also deliver in "about an hour".

They have a large selection and you can add what you need to protect your eyes. But the glasses are way overpriced, they make money on the frames that are expensive and then the lens cause I need glare and sun protection which amounts to a high price. My glasses, which I picked up at Lenscrafters, are made of good materials. But they're hard to clean, so I end up just washing them with soap and water. I can't even just clean them with the cloth that they gave me, which I find a pain.

The store offers excellent quality, variety, and options. If you can afford it, I would highly recommend. My glasses ended up costing over $400, but they have lasted for over 5 years. One could probably get glasses done for a cheaper price, if you can wait for them.

I went to Lenscrafters on the 23rd of December. I was told I would be able to pick my glasses up that next Friday. Well I called them cause I didn't want to go out of my way in case they had not come in. Well needless to say they called me said that they had to send my glasses back in cause Angel which was the one who called me that she had broke my glasses. So then she told me Tuesday of the next week I could pick them up. Well there again I called them & they told me it would be Wednesday sometime. I called them on Wednesday & that's when they told me it would be Thursday or Friday now. I told them at this time that I was very unhappy with all of this & ask to them to give my money back so I could go somewhere else & get me some glasses that I was needing very bad. That's when she told me they didn't keep that kind of money in their drawers & that corporate would be sending a check to me.

I have purchased several pairs of glasses from Lenscrafters, and the measurements on the lens are always incorrect, which impedes upon my ability to see. The quality and value for the price of the glasses are poor. When I got my order in store, the representative displayed limited patience.

They're too expensive! I could buy the same pair of glasses at Walmart for about 1/3 the price. The only advantage is the glasses are made in-house so if my particular lens is in stock, they're ready in 1 hour. But I would not go there again.

Glasses at Lenscrafters all looked alike and price was horrible, about $50-$75 too high. Their eye doctor was good, but frame selection is very limited. I felt like it was the old shell game so I refused to play it. I left the store and went to Four Eyes where they had a bigger selection and lower prices.

I'm incredibly disappointed with LensCrafters right now. For the past several years we have always gone there for eye appointments and glasses; they have always been kind, helpful and provided great customer service. This week, my kids are in town and my daughter broke her glasses. Her mom is getting a new pair but needed one measurement, pupillary distance, before she could place the order. In the past, we've been able to go in and get measurements or have glasses repaired with no issues. But yesterday, December 31st, I took my 6 year old daughter in to get the measurement, and received the worst customer service I've ever had there. The man I spoke to was rude and condescending and when I told him what we needed, he rudely said, "We don't give that out." From this point on, I will no longer use LensCrafters nor will I recommend them to anyone. If that's how they provide customer service, I will take my business elsewhere.

Lenscrafters has a slim in-store selection. I went to both local malls here but wasn't impressed. The Promenade Mall store is closest to my office so I went there first. The doctor was great but the selection was nearly nonexistent. I went to the other location and they suggested where there was a larger selection but the customer service was hit or miss. I had to go in 3 times before I finally had someone speak with me. And the glasses I liked on the site, they didn't have in-store, and I had a 2 week wait for them to order samples to try. I actually caught my frames on sale. But I hated my original selection and opted for Third Culture sunglasses that they put standard lenses in. They had a higher price point than expected for plastic frames with metal legs, are oversized, and the lens were more expensive than the frames. But they are high quality by a trusted label and I have been wearing them for over a year now

The quality is great in relationship to price and the value increases with price. Would highly recommend Lenscrafters to anyone. Great discounts, staff with knowledge, great customer service, and have used them in 3 states with no problems.

I bought my daughter a new pair of glasses at the Shoppers World Brampton store. When we came back to pick up, they made us wait for over 30 minutes for a 5-minute service to have my daughter try it on and make a little adjustment. They know it will only take a few minutes to send us on our way, unless they want to admit that they do such a poor job that they expect to need major adjustments. One of them was finishing up with a customer when we came but moved right on to a new customer instead of giving us a few minutes for the pick-up. Another was waiting for a customer to finalize his selection. Why can't one of them politely excuse herself from the customer and say "I will be just a few minutes, as this young lady is just here to pick up her glasses." Why? Isn't it because they want to make sure they don't lose the sale with the new customer, and they can't lose my daughter anymore because we have already paid?

You get what you pay for, I got a quality set of glasses and I'm very satisfied. I bought them in store and I would recommend them. They have a wide variety of frames and endless shapes, colors and varieties of glasses to choose from. They are patient with you while you select your glasses. I was very happy with the experience, and the quick delivery in making the glasses.

Lenscrafters' selection is extensive and their price and quality are excellent. The sales staff was friendly and courteous and gave me all the time I needed to pick the pairs I liked. The process was efficient and I received a text within one hour that the glasses were ready for pickup.

Terrible customer service. Spent thousands of dollars there, and discovered a defect in the frame of my glasses within the second year. This defect resulted in them gradually developing a hairline fracture down each lens, both fractures occurring in the exact same spot. When I went in to confront them about it, I was immediately treated like it was my fault, and told that it couldn't possibly be a defect. I have gone through many pairs of glasses, and have taken great care to ensure they stay in good condition, never mistreating them, so this was very insulting to me.

You get what you pay for; their frames are very overpriced! But having tried other optical suppliers, I find the quality of their glasses to be the best. I have gone to most of "the other" popular purveyors, but I always end up at Lenscrafters. Quality is number one, and I have always been satisfied with their product. There are plenty of styles to choose from and delivery was relatively prompt. Although my prescription is not kept in stock on premises. But it's a great product and I get very good service from their staff all of the time.

They have a good selection and it was fairly easy to find something. The price of the glasses is high considering the promo, but with requirements made it costly. The quality is 8/10, but it took a long time to get the glasses as they had issues getting them in. The experience was okay, but I wish it was less hoops to jump for advertised promotions to be valid, and quicker delivery of my glasses but not sure if others have same issues with delayed delivery.

They incorrectly mounted new bifocal lenses into new frames (Not an inexpensive set of glasses). We have tried multiple times to get these corrected. They adjusted the lenses, tried to convince my wife that it is normal when the prescription is different between her eyes, and now just refuse to do anything. My wife has worn glasses all her life. She knows when they aren't correct. I'm reaching out to the national office to see if I can get some satisfaction. I was with her tonight for the latest example of poor customer service. I was planning to buy glasses myself. Now I am shopping for a new store.

Hello everyone, in November this year I had my eyes examined at LensCrafters Scottsdale fashion square, I bought Tom Ford eyeglass frames from the same Mall not Lenscrafters but I went to LensCrafters for the Lens. I had a good salesperson and that's as far as it got, I was told the glasses with the lens would be shipped to me in France within 3 days, I cannot tell you how many times I emailed customer services at LC. I finally got a tracking number from them, but they did not know who the shippers were (strange). Anyway I traced the number to UPS which showed as the package was shipped and received in OHIO. Yes OHIO!! The mind boggles!!

I had my eyes examined at the Asheville, NC store on October 14, 2016. The doctor fitted me with my contacts and told me to try them out for a few days and see if they worked well for me. I returned a few days later and told the doctor that they needed to be adjusted because I could not read at all with them. She examined me, made the adjustment and gave me a new pair of lenses. I could read much better with the new lenses and proceeded to leave. I was in the process of moving to Florida and could not get my lenses mailed to me, so I asked for my prescription on my way out. The receptionist pulled up my records and printed out my prescription for me and I left.

I bought my glasses on Nov 4, 2016. No call was placed to tell me my glasses were finished. I called them and learned the glasses were done. So, I drive to Attleboro only to learn my prescription was placed into the wrong frames. The tech who made the mistake blamed the lab. I've asked to speak to a supervisor at the corporate level three times. None is ever available and no return call has been made. Never expedited my correct glasses. Still waiting. Run, do not walk. The Lenscrafters in Macy's at Emerald Square is a joke. You have been warned!

The reason for this review is on the August 30, 2016 I was at the Pearland Texas location, in the Town Center. Once in the eye exam room. The doctor had me to place my chin against one of the machine. The lens were dirty and once the doctor wiped them off. They were still cloudy. Then this rebate problem for my contacts. I was told by the eye doctor she would take care of my rebate information, and I should receive a certain amount in the mail. Time went passed. Nothing. I ended up doing my own rebate and was told I was suppose to do it myself. If you can avoid going to Lenscrafters in Pearland. It will not be worth your trip.

I went to a Lenscrafters at Merle Hay Mall in Des Moines Iowa and was greeted by the single employee working there named Meagan. In the past I had been able to bring broken glasses in and have new ones made from by them copying the prescription from the lens. This time I was told that they cant do that and that they need the person to come in for photographing and measurement with their computer system. I explained that the person could not come in and I just needed an emergency pair so they could travel home to New York. They outright refused to sell me glasses claiming that the computer system in use was the only way they can sell the glasses. SO basically they discriminate against people who can't come to their store in person.

My issue is that the Lenscrafters in Omaha at Westroads Mall sends out appointment reminders for appointments never made by the customer. I have to assume that they just randomly assign the date and time to see if they can get the person to keep the appointment. Last year, I received a reminder email for an appointment that I supposedly made. The problem was, this appointment was during my vacation, which has been the same for the last 40 years...there is no way I would make ANY appointment during that two week period. But, like the good little follower that I am, I called and changed it and went to the appointment after vacation.

I had bought Ray-Ban frame and glasses from LensCrafters around 3-4 years ago. I never used my glasses much as I already had another glasses. Since my other glasses got old, I used this Ray-Ban glasses and one of the screw came out after 6 months and I thought I'll get it repaired from Lenscrafters as I had bought it from there. When I went to Lenscrafters Alpharetta, they checked and said it can't be repaired. I told them I brought it from Lenscrafters and the lady called Natasha was very rude as she was suspecting me and said, "We can't provide you warranty and all those stuff." I never asked for warranty claim as I know it's been more than 3 month old. I would have appreciated if they would have shown the same kind of customer service when I went to buy glasses.

Overcharged hidden fees - illegal fees. Eye glass exam was covered by insurance. All the tests included the usual information but they charged $80 for a DMV form to be filled out claiming that they usually don't perform some of the tests that the registry requires. All the information asked on the form was available from the eye exam and did not require further testing. And it took the doc less than a minute to fill out the form. Disgusted!!!

I went into Lenscrafters on Sunday, September 25, 2016 and dealt with a lady. I picked out the glasses and gave her the prescription. I asked if they had clip on sunglasses and she told me no so I asked for the darkening when I go out in the sun. She said yes they have them. Now the only reason I went there was because my old eye doctor moved about 60 miles away and I figured I hear so much about Lenscrafters I will give them a try and keep in mind I paid $130.00 for a pair of prescription glasses with the clip on and she was charging me $693.00 for the same thing except the darkening of the glasses. I thought I had no choice so I paid for them.

Last month I purchased my husband and I new glasses. For the first time I wanted to get designer for myself so I bought an expensive pair of Versace's. I had the misfortune of getting hit in the face which caused my glasses to scratch. I brought them back a little over a month later, I had the glasses maybe 7 weeks hoping someone could help me, for instance, tell me I'm a first time customer and "We want to help you" or "We understand", "How these things happen", "Let us replace your lenses for free". I was simply turned away saying "You didn't purchase the added protection plan" (which I was never offered) and "There's nothing we can do for you".

I visited the North Canton, Ohio store on 08/30/2016 to verify if I could get a pair of lens inserted into my own frames, to be made in one hour on the following day. The person named Christoper waited on me and stated that yes, I could, and he verified that the store had a set of lenses for my needed prescription on hand in the store and that it would be no problem. He quoted a price of $253.00, which I found acceptable. I asked for his first name, which he gave, and then he mentioned that he would be off the next day, and that anyone in the store would be able to take care of me.

My first set of progressives were perfect, so I went back for a second pair of prescription sunglasses (same prescription) and this time, the lens was not correct in the left eye. So, I returned them. I waited for a year before getting another pair of everyday progressives and the same problem happened. The left lens is incorrect and the glasses are too loose. I will return these also when the store opens today, and will have finally learned my lesson. Lenscrafters' quality is poor. I won't make the same mistake again. Also, my co-workers had warned me about their own stories of Lenscrafters not being good quality. I will now go to the place they had recommended. Convenience isn't always worth it!

I showed up for an eye exam and was told that the eye doctor was not in that day. I was told that they'd called me and left messages to let me know. They did not. Later, I received an email at 2:00 letting me know that my 1:00 appointment was being canceled because their doctor didn't show up. Telling me this at 2, an hour AFTER the time of my appointment, is not terribly helpful. They were extremely rude while I was in the store. One employee suggested I go to one of their competitors (!) instead - - and gave me a location that has not existed for 15 years.

Don't get sucked in on Lenscrafters' Clarify procedures. It's no different than a regular eye exam. The commercials make it sound impressive but it's not. I can see better with my old glasses than the new ones. You would think if you spends hundred of dollars you would get new nose pads and a lenses' wipe, no deal. Also the three times I was at the store, new people were there each time. The exam receptionist is also the same one doing the initial exam. Being friendly - they have to work on their people skills. This the Avon, Ct. store. Stay away.

Frames cannot be adjusted to hold the adjustment. Lenscrafters will replace the frames if broken with like frame. That didn't work. They won't replace with different frame or manufacturer. I have worn glasses more than 40 years and these are the worst frames ever and Lenscrafters doesn't care that I spent nearly $500 for frames less than a year ago that don't work or fit. I will lobby against them for years if this isn't resolved in the next few days.

Horrible customer service. Refused to actively listen to my problem with the very expensive glasses I purchased. Gave me excuses that my difficulty with distant vision was a result of a dominant eye and I should give it time. Vision out of my right eye is distorted beyond 50 feet. Young woman who assisted me when I returned to work out my problem argued rather than attempt to help, indicating that it was the size of the frames. HORRIBLE, EXPENSIVE EXPERIENCE! Don't give the Santa Monica CA on Wilshire your business. That's their only concern - your money.

I went in on a Friday with no appointment, was greeted promptly, was given a wide selection of frames to choose from. 7 days later no waiting to pick them up. Very fast and efficient, they might be a bit of a price premium (got a 50% discount on lenses) but the service makes up for it.

Joplin, Missouri Lenscrafters charged my credit card the same day I took an eye exam and purchased eyeglasses. Would someone please tell me why it takes 7 to 10 business days to issue a credit to my credit card for a return?

I would like to share my recent experience. I went to the Oakville Place a month ago. I picked out Ray Ban glasses. The rep said that I would need to get my prescription and the cost for Ray Ban lenses would be $85 plus the cost of the Ray Ban glasses. I put them on hold. My CAA discount would bring it under $300. I brought in my prescription only to be told by another rep that they would not be able to put my –3.75 on each eye prescription on that frame. I chose another frame. I was promised the lens would be the same color and the lens would now fit. I got the back and the color of the lens was not the same blue. It was more of a brownish grey. The lens did not fit properly at all. It was sticking out and the arms were widened. I brought them back and chose a green lens made by Ray Ban.

Phone call led us to believe Medicare Advantage acceptable. At appt, after filling out form, was told they do not accept Medicare Advantage, which is stupid since it is just a $150 offset to total cost. They lost two sales. Very unsatisfactory.

Waited 13 minutes to get checked in for my eye appointment. Was told several times that "someone will be right with you" and "someone will be with you in a moment". Ashley from the lab ended up checking me in. She was extremely polite and very nice. She showed professionalism and true customer service. I got to the pre-testing at 11:55 (my appointment was at 11:45). After the 10 minutes of pre-tests I waited until 1:00 before I got in to see the doctor. As the sales people walked by I kept getting told "It'll be just another couple of minutes, sorry". While I waited I looked at frames (for about 15 minutes) and was assisted by Gavin. He was just plain awesome. If you end up going to this location, you'll probably want to get helped by Gavin when selecting frames.

It's been 2 months since I had my eyes examined and to this day, I still don't have a clue when I will get my glasses back. It's been returned 4 times and going on 5th. The reasoning was because of the frame I chose was frameless and it was difficult to do due to the screw into the lens. First time was the lenses broke, 2nd time was the frame broke, the 3rd time was they put the incorrect prescription, 4th was lopsided, now waiting for the 5th excuse. Don't you think this is way over the top? I have been patient and this is "Unacceptable". The manager Carolyn was not helpful at all and had the worst attitude. The sales supervisor was trying which I appreciate but I think it's time for a real manager to contact me with this nightmare. This is my 2nd time this yr that I've been trying to get glasses and it's been 6 months ever since. Please someone help me get this resolve!!!

I discovered yesterday that my lenses are scratched. Previously I had them check because I was not satisfied with the way they were giving me the right prescription. They said oh YES! I have not been able to see properly with them. The sunglasses I got at the same time I see great with them! Now back to the scratches (I am a 73 year old woman and have worn glasses since I was 15, I do KNOW how to clean the lenses), I am using the cleaner from Lenscrafters and the cloth that came with them. The person that assisted me yesterday had a very bad attitude! He accused me of scratching them and wanted $350.00 just to replace the lenses. I am going to take my subscription to another eyeglass shop and all mine and my husband with no longer go to Lenscrafters!!!

We were told that LensCrafters would file a medicare claim on our behalf after we paid upfront for glasses prescribed after cataract surgery. Medicare denied the claim because they are not an approved medicare vendor. To me that is fraud if they led us to believe that we could be reimbursed a portion of the glasses when they are not authorized to file claims.

Worst experience ever! Placed order for glasses, was given specific time to receive, their "hub" lost the order & they never let me know. I kept being told they are working on it but don't know where the order is. I came to talk to Joshua/Hillsboro OR who place the order. Got to speak to manager instead since Joshua would not come over to speak with me or even look at me when I've been nothing but polite to them in spite of terrible customer service. Spoke to lab manager who said the glasses will be received and completed today Monday 6/20/16 but that never happened. They still did not receive the order and do not know where it is.

I duplicated a pair of glass at the Lenscrafters store located in Toronto, where the lenses are not consistent with the prescription. For convenience, I went to another one located in Eaton Center and explained that I would like to have it exchanged with the correct lenses. However, they rejected to do that. To solve it, I MUST change the frame as well as the correct lenses. Note that there is a shuttle difference between the old frame and the new one, and it should work when I consulted with the staff before I made the new glass. Moreover, by Lenscrafters policy, client can get the same service at any Lenscrafters store. Based on the above, the service at Eaton Center Store located at 220 Yonge St, Toronto, ON, M5B 2H1 - CAN is very disappointing because they only focus on their own interests and ignore the client's reasonable request.

Awful treatment. Not professional, manipulative and be careful with them overcharging you!! They tried to intimidate me in three different occasions while I was buying new eye glasses. During my visit to the Solomon Pond Mall Store in MA, on memorial Day 2016, I purchased a pair of prescription lenses for $407 Cash including a phony 30% off. It was supposed take up to one week for them to be ready.

I dealt with LensCrafters for several years, but my recent experience is beyond acceptable. I had purchased a pair of prescription sunglasses about nine months ago. I stopped in for an adjustment. The clerk brought them back from the lab, and told me the tech had broken the stem. Snapped right off. They didn't have the same frame, and the frame I had was discontinued. So a new pair was ordered with a similar frame. I got them about a week later. There was a film on the inside of the lens that kept reappearing. I'd have to clean them all the time. Took them back. They attempted to say it was something I was doing. Too close to your eyes, cleaning with the wrong cloth, etc. Try cleaning them with Dawn. Nothing worked. Took them back again. To sum it up - it was MY problem.

I bought very expensive glasses at Lenscrafters. After less than 3 months they had smudges on them. I brought them back and the store manager told me that I did not have the "higher quality" protective lens anti-glare and scratch resistant coating. He told me it was my eyelashes that ruined my less than 90-day old glasses. I am 49 years old and I have been wearing glasses for 30 years. Never have I had this problem, ever. I would not recommend EVER buying glasses from them.

I ordered two pairs of glasses. One was sunglasses in a frame I had already. Even though I was told an hour I did not get the sunglasses that day. I was called by automated system a few times and told they were ready but when I got there they weren't. Not a huge deal. I purchased progressive glasses and insurance on the lenses and frames although I never have before because my glasses are always on my face and I never scratch them. I use only the lens wipes to clean and never use my shirt. I also got the scratch resistant lenses and although I did NOT want the anti-glare (it is always smudgy and smears) I was talked into it and told technology has changed and they would not smear or smudge.

First time with LC and definitely my last. Very helpful when buying and very rude when there is a problem. After 8 months the lenses were so smudged you could not see thru them. Salesperson said it was my fault! "Wrong cleaner!" I only use packaged lens wipes. "Maybe you went to a bonfire and ruined your lenses." Right, I am 72 years old. Bonfire, no. "You don't understand poly lenses." I remarked that I have worn poly lenses since they were invented!!! I have worn glasses since I was 6 years old. I understand glasses! Another sales person asked did I leave my glasses in a hot car causing the damage. No my glasses stay on my head as I use them to see where I am going! All totally unprofessional!!! What is happening is LC uses the absolute cheapest lenses money can buy. This is a crappy company to do business with! Their guarantee is WORTHLESS