LensCrafters Reviews

Unlike virtually any other product on the market, the "frames and lenses" from Lenscrafters has NO WARRANTY AT ALL, UNLESS YOU BUY THEIR WARRANTY for $34.99. There is NO WARRANTY for materials or workmanship of the frames or lenses. There may be a workable policy to deal with a repeat customer, but there is no ASSURED WARRANTY on the products being sold at Lenscrafters.

Horrible customer service experience in the store that I won't bother to write about because the main issue is when they put the new lenses in my glasses, I couldn't see. They even told me they couldn't guarantee the replacement ones would be correct. They refused to reimburse for the exam so I could go elsewhere and when they did finally reimburse for the lenses... they had no intention of reimbursing the insurance company. I called the insurance company myself. After being disconnected with their customer service center, I finally spoke with Mickey who told me she has no intention of reimbursing me for the exam and hung up the phone.

My experience with Lenscrafters, Maui was superb as far as the staff went. But beware Synchronicity Bank!!! Fake late fees accrued on a card with NO BALANCE. C'mon Lenscrafters, your great customer service was overshadowed by your sketchy credit card company.

Beware! My wife and I had routine eye exams at Lenscrafters in the Eastgate, Cincinnati, Oh facility in February of 2017. Their website says eye exams at $82.50 including the dilation test. The dilation test was what we had rather than the eye imaging which is $35 extra. We paid $40 each upfront thinking the remaining $42.50 was being billed to Medicare for the medical part of the exam. Two months later we received bills from them for $140.05 each because we had not met our deductibles from Medicare for the year yet. They had billed Medicare $150 rather than the $42.50 we thought would be billed.

I have purchased 3 x's from Lenscrafters. This last yr was total joke - I was never approached. I picked out some I like then the girl said, "Oh thanks." and everything looked great. Please - especially more expensive ones. She never asked if I had insurance so I thought I couldn't use it. She never told me my 900.00 glasses would be plastic lenses. Really!!! The smudge so easy so not what I paid for! The first pair she had fit so tight I had to go back. It gave me horrific headaches and left indentations. She was loud and so not a pleasant experience. I had gone to another one out west. They were great, should have gone back there!

Nice doctor but horrible customer service from store manager and eye exam office staff. They misfiled insurance to old company even though I clearly noted I had new insurance and gave them the card. Then got major runaround (and no apology until I noted it) on how it wasn't their fault vs. just taking down the new info, resubmitting it and apologizing for wasting my time in 4 phone calls. I spent over $2K/yr there for over 8 years. Old staff was great but all left in the last 2 years. Won't be going back and will spend my money elsewhere.

I bought my glasses from them less than a year ago. When the "coating was coming off" I had to pay to get my lenses replaced. When I got them back (in a hour) I put them on and things were blurry. I told them and their response was "You haven't worn your glasses all day so it's going to be blurry." Keep in mind I had progressive lenses with a -.25 to 1. My eyes aren't bad. Just off enough to cause me migraines and I need the glare protection. I told her that did not make sense but I guess we will see. Once I went outside I was seeing 4s of the street lights. Then I knew something was wrong. I went back inside and told them the problem. I was told there is nothing wrong with the lenses and go get my eyes checked. At that point I left furious.

I broke my glasses and didn't have much money to spend on a new pair of glasses. I went in hoping to get mine fixed but the girl Gina said it couldn't be fixed. I was about to walk out but she said she could call my doctor and get my script. So after some time it came and she helped me pick out designer glasses from the sale rack while we waited for my script from my doctor. She was so kind and helpful. It seemed like she was the only person working. The blond girl behind the desk didn't say anything to me when I came in. Gina was quick to help me. Gina got me my new glasses in my budget and in less than a hour. The guy in the back was very nice too. I think his name was Peter. If it wasn't for Gina and Peter I wouldn't be able to see. I would recommend this Lenscrafters to anyone that needs good glasses and customer services.

Terrible. I called because my glasses are causing me headaches terribly. I was told they would make them for free they wanted to charge me 54 dollars. I am so frustrated. I got a different frame off the hot deals which was 77 dollars and then I had paid 150 and they said I got none of that money back. No phone call return nothing.. This is about the last time I throw my money at this organization.

Excellent experience regarding the store in Apple Blossom Mall, Winchester, VA: The eye dr, Mr. Seung ** OD, gave my husband a very thorough eye exam, spending a great deal of time for accuracy of his prescription. The whole experience was professional, thorough, friendly and informative. I also thought the fees were reasonable. We then went to pick out frames and received the same great service from Chris **, Apprentice Optician. Mr ** was also thorough, professional and attentive to customers who entered the store. We bought the 1 yr warranty for little money compared to the normal cost of my husband's glasses. We must wait for his glasses because they are special lenses, but expect the same quality as our previous purchases from this store. We're glad we again chose LensCrafters and hope to continue doing business with them in the future.

I went into LensCrafters and bought a pair of prescription classes. I'm a Ray-ban fan. When I picked up my glasses I didn't notice that the Italian Ray Bans that I spent hundreds of dollars on were made in CHINA. Right there on the inside of one of the arms, it said Made in China. I was so angry and very bewildered. I've bought Ray Bans for LC before and they clearly say, Made in Italy. But, this time my glasses say Made in China. I called LC a couple of weeks later to speak to the manager, I wanted and paid for glasses Made in Italy. The manager basically said "Ray-ban has a factory in China where the glasses are produced, very poor quality." They offered me nothing for my dissatisfaction. I will never buy glasses from LC ever again.

I am 59 and have been using prescription glasses for most of my life. Two years ago, I bought a pair of Burberry frames from LensCrafters, with the lenses, and paid over $550 for these. Nine months later, the frames broke. When I brought them to LensCrafters, I was told I'd have to buy a new frame, which I did ($200+). I bought the same Burberry frame so that I would be able to use the existing lenses. The new frame broke about 10 months later. When I brought them to LensCrafters, I was told there was nothing they could do. They did not offer to repair the frame or reimburse me in any way. I have never had a pair of frames break in the 45 years I've been wearing glasses, so I can only assume the Burberrys were cheap knock-offs which LensCrafters sold as originals. LensCrafters looks like a professional shop, but don't be fooled.

Rimless glasses purchased not 3 months ago and the stem broke away from the lens. I had already been in to have the same stem tightened up. Today I was told my glasses can't be fixed, and because I did not buy their protection plan (the glasses were Bulgari with Swarovski crystals) for an extra chunk of money, I was S.O.L. Who does that? I thought I was turning down an extended warranty, not that they wouldn't stand by their workmanship AT ALL. I mean, not even a 90 day warranty?? Never going back and will tell people every chance I get to not buy from them.

I purchased eyeglasses in October. January the nose piece fell off. I took it to the store where it was purchased at and was told I didn't purchase the 200+ dollar warranty so they could not help me, unless I wanted to purchase a new pair. They seems to enjoy the fact that had I paid more money I could have had my issue resolved. Why would I go back to anyone who doesn't offer at least a 90 warranty. My only resolution is not to go back.

They have a good selection of frames from major brands, but I always buy Brooks Brothers frames, since they are the only ones that carry those. I always take advantage of their 50% off on lenses, and when I do, the price is very competitive. The delivery usually takes less than two weeks since I have a special prescription, but the glasses are of excellent quality.

Lenscrafters has methods of quick exams and accurate positioning of the bifocals, etc. They got it right the first time compared before when I had to take my glasses back four times before the bifocals were right. However, there were not too many selections of glasses to choose from which I cared for but the ones I bought is fine. My glasses work fine but they are a little less sturdy than my previous ones.

I would strongly recommend not going to Lenscrafters for anything. Each time I have been they are running behind schedule, even with prescheduled appointments. The service is very lackadaisical. I am a young person who is purchasing their product yet they still treat me as a child and tend to help the other adults in the room first when I have been waiting. My last visit it was evident to me that they are not up to date with their surroundings and profession. They were talking about having a cheat sheet because they can't seem to remember the correct width for certain prescriptions, it was very unprofessional. All that to say they were kind people just very lazy and not knowledgeable about their profession or how to assist customers in a timely manner.

I bought glasses at the Lenscrafters in Champaign, IL. I live 50 miles south of the store. I have had to drive back up there 3 different times. When I first bought the glasses, I told them my eyes felt strained almost immediately, like my prescription was wrong. I had my eye exam that day and was told the doctor was making the lenses "slightly stronger". I was told to wear them a few days and I would get used to them. The 2nd trip was for more adjustments, as my vision had not improved and I am back in my old glasses. The 3rd trip was to return them. On the 3rd trip, I was informed that the doctor had screwed up my script and made my glasses WEAKER than what I started with.

I was charged for things I didn't ask for two years ago so the salesperson could run up the bill. The prescription was wrong in my right eye and all they did was keep adjusting my glasses with no luck. I went back today like a fool to give them a second chance and was I wrong. On my eye exam they charged me extra for a retina exam after telling me my co-pay was $20. They had me sign a paper in a dimly lit room and afterwards told me my co-pay was $59. Afterwards they started the fast talking about this coupon vs insurance vs triple A. They get you so confused that you don't have any idea about what's going on. After all of that they charge you a ridiculous price for a pair of glasses. I told them I was quoted a co-pay price of $20 and they say SORRY. Don't be deceived by the fast talking confusing tactics that they rely on to empty your pockets. I will never go back and neither should anyone else.

Glasses are always amazingly expensive. Although I think Lenscrafters' prices are comparable to others, but it's still a high price for what you get (although eyes are important). Lenscrafters is a good place to get glasses. They have various price points and good quality glasses, however there's a slight distortion in vision. But they give discounts, have a large selection, and the people are knowledgeable and friendly. They also deliver in "about an hour".

They have a large selection and you can add what you need to protect your eyes. But the glasses are way overpriced, they make money on the frames that are expensive and then the lens cause I need glare and sun protection which amounts to a high price. My glasses, which I picked up at Lenscrafters, are made of good materials. But they're hard to clean, so I end up just washing them with soap and water. I can't even just clean them with the cloth that they gave me, which I find a pain.

The store offers excellent quality, variety, and options. If you can afford it, I would highly recommend. My glasses ended up costing over $400, but they have lasted for over 5 years. One could probably get glasses done for a cheaper price, if you can wait for them.

I went to Lenscrafters on the 23rd of December. I was told I would be able to pick my glasses up that next Friday. Well I called them cause I didn't want to go out of my way in case they had not come in. Well needless to say they called me said that they had to send my glasses back in cause Angel which was the one who called me that she had broke my glasses. So then she told me Tuesday of the next week I could pick them up. Well there again I called them & they told me it would be Wednesday sometime. I called them on Wednesday & that's when they told me it would be Thursday or Friday now. I told them at this time that I was very unhappy with all of this & ask to them to give my money back so I could go somewhere else & get me some glasses that I was needing very bad. That's when she told me they didn't keep that kind of money in their drawers & that corporate would be sending a check to me.

I have purchased several pairs of glasses from Lenscrafters, and the measurements on the lens are always incorrect, which impedes upon my ability to see. The quality and value for the price of the glasses are poor. When I got my order in store, the representative displayed limited patience.

They're too expensive! I could buy the same pair of glasses at Walmart for about 1/3 the price. The only advantage is the glasses are made in-house so if my particular lens is in stock, they're ready in 1 hour. But I would not go there again.

Glasses at Lenscrafters all looked alike and price was horrible, about $50-$75 too high. Their eye doctor was good, but frame selection is very limited. I felt like it was the old shell game so I refused to play it. I left the store and went to Four Eyes where they had a bigger selection and lower prices.

I'm incredibly disappointed with LensCrafters right now. For the past several years we have always gone there for eye appointments and glasses; they have always been kind, helpful and provided great customer service. This week, my kids are in town and my daughter broke her glasses. Her mom is getting a new pair but needed one measurement, pupillary distance, before she could place the order. In the past, we've been able to go in and get measurements or have glasses repaired with no issues. But yesterday, December 31st, I took my 6 year old daughter in to get the measurement, and received the worst customer service I've ever had there. The man I spoke to was rude and condescending and when I told him what we needed, he rudely said, "We don't give that out." From this point on, I will no longer use LensCrafters nor will I recommend them to anyone. If that's how they provide customer service, I will take my business elsewhere.

Lenscrafters has a slim in-store selection. I went to both local malls here but wasn't impressed. The Promenade Mall store is closest to my office so I went there first. The doctor was great but the selection was nearly nonexistent. I went to the other location and they suggested where there was a larger selection but the customer service was hit or miss. I had to go in 3 times before I finally had someone speak with me. And the glasses I liked on the site, they didn't have in-store, and I had a 2 week wait for them to order samples to try. I actually caught my frames on sale. But I hated my original selection and opted for Third Culture sunglasses that they put standard lenses in. They had a higher price point than expected for plastic frames with metal legs, are oversized, and the lens were more expensive than the frames. But they are high quality by a trusted label and I have been wearing them for over a year now

The quality is great in relationship to price and the value increases with price. Would highly recommend Lenscrafters to anyone. Great discounts, staff with knowledge, great customer service, and have used them in 3 states with no problems.

I bought my daughter a new pair of glasses at the Shoppers World Brampton store. When we came back to pick up, they made us wait for over 30 minutes for a 5-minute service to have my daughter try it on and make a little adjustment. They know it will only take a few minutes to send us on our way, unless they want to admit that they do such a poor job that they expect to need major adjustments. One of them was finishing up with a customer when we came but moved right on to a new customer instead of giving us a few minutes for the pick-up. Another was waiting for a customer to finalize his selection. Why can't one of them politely excuse herself from the customer and say "I will be just a few minutes, as this young lady is just here to pick up her glasses." Why? Isn't it because they want to make sure they don't lose the sale with the new customer, and they can't lose my daughter anymore because we have already paid?

You get what you pay for, I got a quality set of glasses and I'm very satisfied. I bought them in store and I would recommend them. They have a wide variety of frames and endless shapes, colors and varieties of glasses to choose from. They are patient with you while you select your glasses. I was very happy with the experience, and the quick delivery in making the glasses.

Lenscrafters' selection is extensive and their price and quality are excellent. The sales staff was friendly and courteous and gave me all the time I needed to pick the pairs I liked. The process was efficient and I received a text within one hour that the glasses were ready for pickup.

Terrible customer service. Spent thousands of dollars there, and discovered a defect in the frame of my glasses within the second year. This defect resulted in them gradually developing a hairline fracture down each lens, both fractures occurring in the exact same spot. When I went in to confront them about it, I was immediately treated like it was my fault, and told that it couldn't possibly be a defect. I have gone through many pairs of glasses, and have taken great care to ensure they stay in good condition, never mistreating them, so this was very insulting to me.

You get what you pay for; their frames are very overpriced! But having tried other optical suppliers, I find the quality of their glasses to be the best. I have gone to most of "the other" popular purveyors, but I always end up at Lenscrafters. Quality is number one, and I have always been satisfied with their product. There are plenty of styles to choose from and delivery was relatively prompt. Although my prescription is not kept in stock on premises. But it's a great product and I get very good service from their staff all of the time.

They have a good selection and it was fairly easy to find something. The price of the glasses is high considering the promo, but with requirements made it costly. The quality is 8/10, but it took a long time to get the glasses as they had issues getting them in. The experience was okay, but I wish it was less hoops to jump for advertised promotions to be valid, and quicker delivery of my glasses but not sure if others have same issues with delayed delivery.

They incorrectly mounted new bifocal lenses into new frames (Not an inexpensive set of glasses). We have tried multiple times to get these corrected. They adjusted the lenses, tried to convince my wife that it is normal when the prescription is different between her eyes, and now just refuse to do anything. My wife has worn glasses all her life. She knows when they aren't correct. I'm reaching out to the national office to see if I can get some satisfaction. I was with her tonight for the latest example of poor customer service. I was planning to buy glasses myself. Now I am shopping for a new store.

Hello everyone, in November this year I had my eyes examined at LensCrafters Scottsdale fashion square, I bought Tom Ford eyeglass frames from the same Mall not Lenscrafters but I went to LensCrafters for the Lens. I had a good salesperson and that's as far as it got, I was told the glasses with the lens would be shipped to me in France within 3 days, I cannot tell you how many times I emailed customer services at LC. I finally got a tracking number from them, but they did not know who the shippers were (strange). Anyway I traced the number to UPS which showed as the package was shipped and received in OHIO. Yes OHIO!! The mind boggles!!

I had my eyes examined at the Asheville, NC store on October 14, 2016. The doctor fitted me with my contacts and told me to try them out for a few days and see if they worked well for me. I returned a few days later and told the doctor that they needed to be adjusted because I could not read at all with them. She examined me, made the adjustment and gave me a new pair of lenses. I could read much better with the new lenses and proceeded to leave. I was in the process of moving to Florida and could not get my lenses mailed to me, so I asked for my prescription on my way out. The receptionist pulled up my records and printed out my prescription for me and I left.

I bought my glasses on Nov 4, 2016. No call was placed to tell me my glasses were finished. I called them and learned the glasses were done. So, I drive to Attleboro only to learn my prescription was placed into the wrong frames. The tech who made the mistake blamed the lab. I've asked to speak to a supervisor at the corporate level three times. None is ever available and no return call has been made. Never expedited my correct glasses. Still waiting. Run, do not walk. The Lenscrafters in Macy's at Emerald Square is a joke. You have been warned!

The reason for this review is on the August 30, 2016 I was at the Pearland Texas location, in the Town Center. Once in the eye exam room. The doctor had me to place my chin against one of the machine. The lens were dirty and once the doctor wiped them off. They were still cloudy. Then this rebate problem for my contacts. I was told by the eye doctor she would take care of my rebate information, and I should receive a certain amount in the mail. Time went passed. Nothing. I ended up doing my own rebate and was told I was suppose to do it myself. If you can avoid going to Lenscrafters in Pearland. It will not be worth your trip.

I went to a Lenscrafters at Merle Hay Mall in Des Moines Iowa and was greeted by the single employee working there named Meagan. In the past I had been able to bring broken glasses in and have new ones made from by them copying the prescription from the lens. This time I was told that they cant do that and that they need the person to come in for photographing and measurement with their computer system. I explained that the person could not come in and I just needed an emergency pair so they could travel home to New York. They outright refused to sell me glasses claiming that the computer system in use was the only way they can sell the glasses. SO basically they discriminate against people who can't come to their store in person.

My issue is that the Lenscrafters in Omaha at Westroads Mall sends out appointment reminders for appointments never made by the customer. I have to assume that they just randomly assign the date and time to see if they can get the person to keep the appointment. Last year, I received a reminder email for an appointment that I supposedly made. The problem was, this appointment was during my vacation, which has been the same for the last 40 years...there is no way I would make ANY appointment during that two week period. But, like the good little follower that I am, I called and changed it and went to the appointment after vacation.

I had bought Ray-Ban frame and glasses from LensCrafters around 3-4 years ago. I never used my glasses much as I already had another glasses. Since my other glasses got old, I used this Ray-Ban glasses and one of the screw came out after 6 months and I thought I'll get it repaired from Lenscrafters as I had bought it from there. When I went to Lenscrafters Alpharetta, they checked and said it can't be repaired. I told them I brought it from Lenscrafters and the lady called Natasha was very rude as she was suspecting me and said, "We can't provide you warranty and all those stuff." I never asked for warranty claim as I know it's been more than 3 month old. I would have appreciated if they would have shown the same kind of customer service when I went to buy glasses.

Overcharged hidden fees - illegal fees. Eye glass exam was covered by insurance. All the tests included the usual information but they charged $80 for a DMV form to be filled out claiming that they usually don't perform some of the tests that the registry requires. All the information asked on the form was available from the eye exam and did not require further testing. And it took the doc less than a minute to fill out the form. Disgusted!!!

I went into Lenscrafters on Sunday, September 25, 2016 and dealt with a lady. I picked out the glasses and gave her the prescription. I asked if they had clip on sunglasses and she told me no so I asked for the darkening when I go out in the sun. She said yes they have them. Now the only reason I went there was because my old eye doctor moved about 60 miles away and I figured I hear so much about Lenscrafters I will give them a try and keep in mind I paid $130.00 for a pair of prescription glasses with the clip on and she was charging me $693.00 for the same thing except the darkening of the glasses. I thought I had no choice so I paid for them.

Last month I purchased my husband and I new glasses. For the first time I wanted to get designer for myself so I bought an expensive pair of Versace's. I had the misfortune of getting hit in the face which caused my glasses to scratch. I brought them back a little over a month later, I had the glasses maybe 7 weeks hoping someone could help me, for instance, tell me I'm a first time customer and "We want to help you" or "We understand", "How these things happen", "Let us replace your lenses for free". I was simply turned away saying "You didn't purchase the added protection plan" (which I was never offered) and "There's nothing we can do for you".

I visited the North Canton, Ohio store on 08/30/2016 to verify if I could get a pair of lens inserted into my own frames, to be made in one hour on the following day. The person named Christoper waited on me and stated that yes, I could, and he verified that the store had a set of lenses for my needed prescription on hand in the store and that it would be no problem. He quoted a price of $253.00, which I found acceptable. I asked for his first name, which he gave, and then he mentioned that he would be off the next day, and that anyone in the store would be able to take care of me.

My first set of progressives were perfect, so I went back for a second pair of prescription sunglasses (same prescription) and this time, the lens was not correct in the left eye. So, I returned them. I waited for a year before getting another pair of everyday progressives and the same problem happened. The left lens is incorrect and the glasses are too loose. I will return these also when the store opens today, and will have finally learned my lesson. Lenscrafters' quality is poor. I won't make the same mistake again. Also, my co-workers had warned me about their own stories of Lenscrafters not being good quality. I will now go to the place they had recommended. Convenience isn't always worth it!

I showed up for an eye exam and was told that the eye doctor was not in that day. I was told that they'd called me and left messages to let me know. They did not. Later, I received an email at 2:00 letting me know that my 1:00 appointment was being canceled because their doctor didn't show up. Telling me this at 2, an hour AFTER the time of my appointment, is not terribly helpful. They were extremely rude while I was in the store. One employee suggested I go to one of their competitors (!) instead - - and gave me a location that has not existed for 15 years.

Don't get sucked in on Lenscrafters' Clarify procedures. It's no different than a regular eye exam. The commercials make it sound impressive but it's not. I can see better with my old glasses than the new ones. You would think if you spends hundred of dollars you would get new nose pads and a lenses' wipe, no deal. Also the three times I was at the store, new people were there each time. The exam receptionist is also the same one doing the initial exam. Being friendly - they have to work on their people skills. This the Avon, Ct. store. Stay away.

Frames cannot be adjusted to hold the adjustment. Lenscrafters will replace the frames if broken with like frame. That didn't work. They won't replace with different frame or manufacturer. I have worn glasses more than 40 years and these are the worst frames ever and Lenscrafters doesn't care that I spent nearly $500 for frames less than a year ago that don't work or fit. I will lobby against them for years if this isn't resolved in the next few days.

Horrible customer service. Refused to actively listen to my problem with the very expensive glasses I purchased. Gave me excuses that my difficulty with distant vision was a result of a dominant eye and I should give it time. Vision out of my right eye is distorted beyond 50 feet. Young woman who assisted me when I returned to work out my problem argued rather than attempt to help, indicating that it was the size of the frames. HORRIBLE, EXPENSIVE EXPERIENCE! Don't give the Santa Monica CA on Wilshire your business. That's their only concern - your money.

I went in on a Friday with no appointment, was greeted promptly, was given a wide selection of frames to choose from. 7 days later no waiting to pick them up. Very fast and efficient, they might be a bit of a price premium (got a 50% discount on lenses) but the service makes up for it.

Joplin, Missouri Lenscrafters charged my credit card the same day I took an eye exam and purchased eyeglasses. Would someone please tell me why it takes 7 to 10 business days to issue a credit to my credit card for a return?

I would like to share my recent experience. I went to the Oakville Place a month ago. I picked out Ray Ban glasses. The rep said that I would need to get my prescription and the cost for Ray Ban lenses would be $85 plus the cost of the Ray Ban glasses. I put them on hold. My CAA discount would bring it under $300. I brought in my prescription only to be told by another rep that they would not be able to put my –3.75 on each eye prescription on that frame. I chose another frame. I was promised the lens would be the same color and the lens would now fit. I got the back and the color of the lens was not the same blue. It was more of a brownish grey. The lens did not fit properly at all. It was sticking out and the arms were widened. I brought them back and chose a green lens made by Ray Ban.

Phone call led us to believe Medicare Advantage acceptable. At appt, after filling out form, was told they do not accept Medicare Advantage, which is stupid since it is just a $150 offset to total cost. They lost two sales. Very unsatisfactory.

Waited 13 minutes to get checked in for my eye appointment. Was told several times that "someone will be right with you" and "someone will be with you in a moment". Ashley from the lab ended up checking me in. She was extremely polite and very nice. She showed professionalism and true customer service. I got to the pre-testing at 11:55 (my appointment was at 11:45). After the 10 minutes of pre-tests I waited until 1:00 before I got in to see the doctor. As the sales people walked by I kept getting told "It'll be just another couple of minutes, sorry". While I waited I looked at frames (for about 15 minutes) and was assisted by Gavin. He was just plain awesome. If you end up going to this location, you'll probably want to get helped by Gavin when selecting frames.

It's been 2 months since I had my eyes examined and to this day, I still don't have a clue when I will get my glasses back. It's been returned 4 times and going on 5th. The reasoning was because of the frame I chose was frameless and it was difficult to do due to the screw into the lens. First time was the lenses broke, 2nd time was the frame broke, the 3rd time was they put the incorrect prescription, 4th was lopsided, now waiting for the 5th excuse. Don't you think this is way over the top? I have been patient and this is "Unacceptable". The manager Carolyn was not helpful at all and had the worst attitude. The sales supervisor was trying which I appreciate but I think it's time for a real manager to contact me with this nightmare. This is my 2nd time this yr that I've been trying to get glasses and it's been 6 months ever since. Please someone help me get this resolve!!!

I discovered yesterday that my lenses are scratched. Previously I had them check because I was not satisfied with the way they were giving me the right prescription. They said oh YES! I have not been able to see properly with them. The sunglasses I got at the same time I see great with them! Now back to the scratches (I am a 73 year old woman and have worn glasses since I was 15, I do KNOW how to clean the lenses), I am using the cleaner from Lenscrafters and the cloth that came with them. The person that assisted me yesterday had a very bad attitude! He accused me of scratching them and wanted $350.00 just to replace the lenses. I am going to take my subscription to another eyeglass shop and all mine and my husband with no longer go to Lenscrafters!!!

We were told that LensCrafters would file a medicare claim on our behalf after we paid upfront for glasses prescribed after cataract surgery. Medicare denied the claim because they are not an approved medicare vendor. To me that is fraud if they led us to believe that we could be reimbursed a portion of the glasses when they are not authorized to file claims.

Worst experience ever! Placed order for glasses, was given specific time to receive, their "hub" lost the order & they never let me know. I kept being told they are working on it but don't know where the order is. I came to talk to Joshua/Hillsboro OR who place the order. Got to speak to manager instead since Joshua would not come over to speak with me or even look at me when I've been nothing but polite to them in spite of terrible customer service. Spoke to lab manager who said the glasses will be received and completed today Monday 6/20/16 but that never happened. They still did not receive the order and do not know where it is.

I duplicated a pair of glass at the Lenscrafters store located in Toronto, where the lenses are not consistent with the prescription. For convenience, I went to another one located in Eaton Center and explained that I would like to have it exchanged with the correct lenses. However, they rejected to do that. To solve it, I MUST change the frame as well as the correct lenses. Note that there is a shuttle difference between the old frame and the new one, and it should work when I consulted with the staff before I made the new glass. Moreover, by Lenscrafters policy, client can get the same service at any Lenscrafters store. Based on the above, the service at Eaton Center Store located at 220 Yonge St, Toronto, ON, M5B 2H1 - CAN is very disappointing because they only focus on their own interests and ignore the client's reasonable request.

Awful treatment. Not professional, manipulative and be careful with them overcharging you!! They tried to intimidate me in three different occasions while I was buying new eye glasses. During my visit to the Solomon Pond Mall Store in MA, on memorial Day 2016, I purchased a pair of prescription lenses for $407 Cash including a phony 30% off. It was supposed take up to one week for them to be ready.

I dealt with LensCrafters for several years, but my recent experience is beyond acceptable. I had purchased a pair of prescription sunglasses about nine months ago. I stopped in for an adjustment. The clerk brought them back from the lab, and told me the tech had broken the stem. Snapped right off. They didn't have the same frame, and the frame I had was discontinued. So a new pair was ordered with a similar frame. I got them about a week later. There was a film on the inside of the lens that kept reappearing. I'd have to clean them all the time. Took them back. They attempted to say it was something I was doing. Too close to your eyes, cleaning with the wrong cloth, etc. Try cleaning them with Dawn. Nothing worked. Took them back again. To sum it up - it was MY problem.

I bought very expensive glasses at Lenscrafters. After less than 3 months they had smudges on them. I brought them back and the store manager told me that I did not have the "higher quality" protective lens anti-glare and scratch resistant coating. He told me it was my eyelashes that ruined my less than 90-day old glasses. I am 49 years old and I have been wearing glasses for 30 years. Never have I had this problem, ever. I would not recommend EVER buying glasses from them.

I ordered two pairs of glasses. One was sunglasses in a frame I had already. Even though I was told an hour I did not get the sunglasses that day. I was called by automated system a few times and told they were ready but when I got there they weren't. Not a huge deal. I purchased progressive glasses and insurance on the lenses and frames although I never have before because my glasses are always on my face and I never scratch them. I use only the lens wipes to clean and never use my shirt. I also got the scratch resistant lenses and although I did NOT want the anti-glare (it is always smudgy and smears) I was talked into it and told technology has changed and they would not smear or smudge.

First time with LC and definitely my last. Very helpful when buying and very rude when there is a problem. After 8 months the lenses were so smudged you could not see thru them. Salesperson said it was my fault! "Wrong cleaner!" I only use packaged lens wipes. "Maybe you went to a bonfire and ruined your lenses." Right, I am 72 years old. Bonfire, no. "You don't understand poly lenses." I remarked that I have worn poly lenses since they were invented!!! I have worn glasses since I was 6 years old. I understand glasses! Another sales person asked did I leave my glasses in a hot car causing the damage. No my glasses stay on my head as I use them to see where I am going! All totally unprofessional!!! What is happening is LC uses the absolute cheapest lenses money can buy. This is a crappy company to do business with! Their guarantee is WORTHLESS

On March 15th I went into a Lenscrafters near where I live. As I stood at the counter, I waited for one of the associates to acknowledge me. Even though they glanced at me no one greeted me. I should have ran out of the door then but decided to proceed. I ordered and paid for a new pair of glasses and was told that I will receive them on March 25th. Well, today is April 7th and I still don't have my glasses. I called the store several times and was told that they would be in that evening by UPS. I decided to call the corporate office which wasn't any better. It seems as if no one really cares about the quality of their services nor if the customers are happy after visiting their establishments.

I have been going to Lenscrafters for several years after having a lot of issues with getting a difficult prescription right. The staff was always friendly, courteous, and helpful. Today I was having a problem with my vision causing pressure in my head and eyes so I went to the store to try and get in to see the Dr. I stood at the counter for some time before an associate said to me "they are at lunch, are you here for an appointment?" I told her no, I would like to see if they can get me in this afternoon. She responded "well there are several people before you" and I don't think they have anything and walked off.

I have been getting glasses from Lenscrafters for the past 20 years for me and my entire family. I must say that within the past 10 years I have seen the service decline and the prices increase, both at an incredible fast pace. I have my eye doctor fax my prescription to another state within 5 minutes but when I called Lens Crafter to get the measurement of my PD done by them last year they gave me this cacameny diarrhea lie of why they couldn't give me my PD over the phone, because of some government law of OMG, blah blah blah. Really?? They were obviously angry that I was getting a pair of glasses done somewhere else.

This is a message I shouldn't have to post. I'm about to turn 50 and the pair of glasses I just got are my first. I'm not the only person in my family who wears glasses now. LensCrafters should view those other family members as potential customers. But here's the deal, they are no longer potential customers. Either am I. I waited patiently until my glasses came in 12 days after ordering them. So on Thursday February 4, I went into their Quail Springs Mall location in Oklahoma City, Oklahoma to pick them up at about 10:45 AM. When I got there, one other customer was with a store customer service specialist ordering their glasses. I stood by the counter for about 3 minutes sort of expecting her to say "Sir I'll be with you or someone else will be with you, in a moment." But that never happened so I just took a seat.

Lens in my glasses showing small pitting. Above normal care for these as they cost over 400$. First pair done with them, and first time I've ever seen this with lens after 6 months. Salesperson said should have spent extra 35$ for insurance. Last pair I buy from them.

Lenscrafters is somehow able to discriminate against people who actually HAVE insurance. Upon checking out (for the past 5 years) I am asked if I want to use my insurance and the amount will be X. I'm also given the cost based on their current promotion (w/o insurance), which is almost always higher than what is given using insurance. WHY CAN'T I USE BOTH?? Lenscrafters won't allow you to get their current "sale" price then use your insurance to pay the "sale" price. You either pay full price in order to use insurance coverage or pay the "sale" price directly out of pocket. This is ludicrous. What difference does it make if their "sale" priced payment comes directly from my pocket or that of my insurance company's (which I PAY FOR ALSO). This practice should absolutely stop immediately. Give me the sale price then accept my insurance coverage for it! Maddening!

I spent nearly $400 for a pair of glasses. When I picked them up, immediately I was dizzy and voiced a problem with the left lens. I was told to 'get used to them'. Then the lady got up, walked away and reappeared 5 mins later, turned her back to me and started cleaning counters and talking to co-workers. I spoke up "Are you going to speak to me again?" and she turned and said "Pat can help you" and I replied "You could have said something!" Then Pat took a tool to the frame and started bending it, but I continued with the blurriness, and she suggested I try them for a few days. Two days later I was so dizzy and nauseous I went back to my old glasses. I contacted corporate who advised me to wait 10 days. I called my lawyer instead. May picket the place.

I had an appointment on 12-19-2015 with the friendly center location and I arrived 1 hour early for the appointment. They said they may be able to get me in early if I waited. However, as I was waiting there were at least 2 other people that came in as walk-ins. When my appointment finally came around I asked why I wasn't being taken, but the walk-ins were. They said it will be just a min. It was 20 minutes past my appointment time before they called me in. Then I found out it wasn't even with the doctor that I made the appointment with. When I told them this, they said that when you make the appointment online it doesn't tell them the doctor that you choose. However, you have to choose the doctor online. I was going to get my glasses there but by the time this all took place, I will take my business elsewhere. With customer service like this, they really don't want my money!!!

I had never used Lenscrafters as I prefer independent businesses but since they take my new insurance, I gave them a try. My first experience was at the Promenade Mall location & they had a very limited selection & couldn't check to see if frames I saw online were available. So I tried the Woodland Hills location, not so wonderful with a flighty & unhelpful sales lady that kept pushing frames I hated, so I left. Decided to give it one last chance before going online & I'm glad I did. Though I was unable to find frames I wanted exactly, the saleswoman was able to pull frames out not in standard inventory for me to try. Found the perfect pair & they were ready in under a week.

I was working out of state. Needed to update my prescription and get another pair of glasses. The store located in Philadelphia pay wouldn't accept my 2nd insurance and didn't have time to see a veteran of war in Philadelphia. Thanks to this experience. I will never return to someone who expects protection but is not ready to support it.

I called and set up an appointment for my foster child. The first thing I asked is if they accept her insurance. After verifying that they did accept it, we scheduled an appointment. I drove the 10 miles, to the location, went in and gave them all the paperwork. At that time they said "Oh, this is a state insurance, we do not accept it. How else would you like to pay for today's visit?" These kids are put through enough in life, without being shamed for something they have no control over. Please explain how over the phone, to make the appointment, you accept the insurance, then 2 days later you do not. Are your people that poorly trained to do that to a child, or is it a bait and switch tactic? Shame on you!!!

We went to their Metrotown outlet for my daughter's sunglasses. They did the exam and measurement, and all paperwork. We are supposed to receive a call when item is ready. After couple of days I knew payment went through but have not heard back yet. After a week I went to the store personally to inquire of any progress. To our surprise, we're told that transaction does not have any record at all! I was passed on to several people yet no one was able to assist! I tried contacting the manager but she always avoid my calls. Finally I got fed up and asked for refund. I was told that it will take several weeks to process which made me more frustrated! Worst customer service ever!! Metrotown in Burnaby BC.

I purchased the protective coating that is supposed to keep lenses from being scratched. I've had these glasses less than 6 months. With regular cleaning, with spray and cloth, they are scratched so much it's interfering with my vision. They will not do anything about this coating not working. They said because I didn't purchase the protection plan they can't/won't do anything. I will not go back! I don't care how good the deal is. These glasses are quickly becoming useless and they cost around $500. That's ridiculous!!!

Went to purchase pair of glasses for myself and wife. Pre-Sales was very sweet talk, everything looks great. Took my prescription with the promise to complete and have it ready in an hour. I waited for call but few hours went by and no one called. When I called back a very rude lady picked up the phone and said "Oh it was special order so it will take 7 to 8 business days." I said, "That's what not I was told." She puts me on hold and comes back said, "Ok, call back in an hours." I replied and suggested to call me when it is ready.

I went to the Lenscrafters store in Cortana Mall in BR, LA. The customer service was excellent. However over two weeks later and I am still waiting on my glasses. Now I have used them for many years and have never had this type of problem. I think from now on, I will deal with the doctor's office even if I have to pay more.

First time using Lenscrafters, I ordered a pair of contacts off of their online website, I had ordered the daily contacts. Come to find out lenscrafters decided they could switch my option to the aqua lens without my permission, causing my card to be double charged. (Aqua lenses irritate my eyes, causing infection). I don't understand how they thought they had permission to go ahead and order another 2 boxes and charge me. I went to the store inside the Fairfield mall and talked to an employee whom was helpful, but told me I had to print off the return stamp and send it in myself. I did, I'm waiting for the refund to be put on the card, even though they are charging me for the postage. #headache #extra #disappointing.

This is the second time my lenses have started to peel. These are not cheap lenses, but very expensive progressives with the scratch resistant coating. No help, because I'm one month past insurance. I'm shocked and disappointed that Lenscrafters cannot back up their product. Salesman said, the coating is like a clear coat on a car that eventually wears off. At 600 dollars a pop, I can't afford to get new frames every 10 months. How can you sell a protector that doesn't even hold up to high premium lens wipes? Lenscrafters has great eye doctors, but kind of like a used car lot mentality when it comes to backing their product. If my smartphone screen is sturdier than my eyewear, something is amiss. I think the coating product they promote is weak, and they know this, ultimately forcing you to relent and buy a new pair every year! Not anymore. Next stop: Warby Parker.

Worst customer service I have ever dealt with. No wonder they are working in the Galleria mall at a Lenscrafters. After spending almost $600 I now have pairs of glasses that I cannot wear and don't know are the right prescription or fit for me and I feel like I was insulted and treated very unprofessionally.

I went for my yearly exam at LensCrafters. Was about to order my normal contacts but was advised that there was a "special rebate" for the above particular contacts. $120 rebate... So instead of paying 240$ I would be paying just $120 for a year's supply. Which was good considering that I had just purchased prescription glasses and prescription sun glasses also.

When I purchased my eyeglasses I purchased progressives, with anti-glare and transitions: the most expensive package at 650.00 CD. I also bought a protection package. During the 1st year I needed my coating replaced. In the 2nd year, it was necessary again but no longer covered under any warranty and the staff were not courteous. This is unacceptable as I can no longer wear the glasses.

I purchased a 600.00 eyeglasses from Lenscrafters in the mall on Staten Island New York. I returned the glass 4 times with one lens kept falling out, eventually it fell out again and lost it. I spoke to the general manager and said they could sell me one lens, you will have to buy both. Also it would be cheaper to buy the frames to get a discount on the lens which would still cost me over 500.00. They were not interested in helping me at all other than charging me full price again for a pair of glasses, poor customer satisfaction. I went to Costco and got a eye examine and new pair of glasses and frames and also had new lens in my frame that I recently purchased from Lenscrafters all for 400.00. I would not recommend Lenscrafters to anyone.

Went to get my daughter's glass replaced under warranty after they broke with less than four month's worth of use. Paid the $25 dollars to get the frame replaced and was hit up for another $30 because the scratch resistant lenses had some tiny scratches. Less than a month later the new frame broke again. Was told I would need to pay another $25 just to replace the frame again IF I had a warranty. Lenscrafters could not find ANY record of having sold glasses for my daughter or performing an eye exam on her. They blamed it on the computer system even though they were able to pull up every one else's records in the family.

I ventured to Appleton, Wisconsin rather than shop at the local store due to heavy-handedness. I was pleased with my glasses until I discovered a spot I couldn't clean. We traveled to the Appleton store where the clerk let me know it was a chip. My glasses aren't even a year old. I asked what they could do regarding the chip -- she totally blew me off saying I hadn't purchased the extended warranty so I'm out of luck.

Bought a pair of glasses in Feb. 2015 in St. Louis, MO -- $1200.00. Returned 10-12 times with fitting problems. No resolution. Relocated to Portland, OR June 2015. Local Lenscrafters said, "Frame size wrong. No warranty. Nothing to be done. Wrote to Lenscrafters. Responded that they would get back to me after contact with St. Louis store. Waited 3 months -- no further contact. Giving up now -- flushed away $1200.00.

I made an appointment for a contacts fitting because I lost my $400 Coach prescription eyeglasses that I bought there 10 months prior. I went in and the secretary said that the Dr. wants me to pay for a full eye exam because my one year is almost up in 2 months. It hasn't been one year yet and my prescription was not expired but yet they wanted me to pay $75 for another full eye exam on top of the $35 contacts fitting. I have eye insurance and they said I can only use my insurance once a year. If I had gotten the same eyeglasses it would have cost me $300 for frames and lenses and that is with the frames on sale. If I had to pay for another full eye exam I would rather go take my business elsewhere where I don't feel like they are taking advantage of me and ripping me off like Lenscrafters.

I had a exam and didn't seem to see any better. Small print was hard to read so went to have a exam at a doctor in Odenton that my primary doctor recommended. He said the glasses did not fit my eye condition. So went back to Glen Burnie Maryland at Marley Station Mall location and they rechecked my eyes. Changed some things they said but after wearing them for a while I did not see as good with them as the old ones. The small print seems to be the problem. I still wear them but will not be going back to Lenscrafters if they cannot get it right the second time. Shame on them. If I am going to pay that price I will be going to a specialist and will not be recommending anyone to go there. So please do not sent me any more flyers. Thank You.

When purchasing frames, they are off the floor, NOT brand new!! So therefore they are used with all the handling. Ishhhh.

Lenscrafters provided excellent service but if you are considering cost this is not the place to go. I wanted lenses replaced in a pair of glasses I purchased from them a couple years ago. The lenses were going to be $400.00!! I went to Costco and bought a BRAND NEW Pair, almost identical frame for $210.00. Shop around!!

I bought 2 pairs of sunglasses that both broke after a few years of usage. The manager at LensCrafters stated that there was nothing that they could do. He did acknowledge that the product was not manufactured well. He stated they no longer sell the particular frames. Avoid buying such defective merchandise.

ARE YOU KIDDING ME?! Today's date is 09/07/2015. I tried to take advantage of the 50% off sale. I wear a very common frame, not Oakley or Ray-ban. The retail on the frame is about $189.00. My prescription is trifocal with no lines and plastic lenses. The salesperson looked at AAA and ARAP to see for discounts. In the end they wanted $476.00. I then said "OK... Take the 50% off now." They said, "That is with the 50% off now!!!" She turned the screen and showed me the retail price (that was jacked up) at $952.00. THIS IS FOR A VERY COMMON SET OF GLASSES!! I took my prescription and left!!! I will give the money to a small Optometrist first even if it cost me $100.00 more!!

In few words, Lenscrafters looks for excuses to reject your insurance. In my case, they told me, "We had promotion on lenses so you can't use your insurance for frame price!" Just FYI, promotion is a different subject and can't stops you from using your insurance to get the discount! I've a good insurance and it's always pays 35% of frame price and percentage of lenses. After I complained, received 4 phone calls from different people trying to convinced me with the purchase, but I asked for full refund and I'm going to buy it from somewhere that I could use my insurance. I fed up with the bad service and I'm glad I returned it because I read the comments about incorrect lenses! The message: They lost their customer and I'm going to tell all friends and family members about my bad experience. Shop where else, and "Save yourself some time, money and energy!"

Purchased lenses and frames in Jan. 2015. Went to store with problem in August. The coating is peeling off the right lens. I have worn glasses for 45 years. This has never happened. Was told that, because I didn't purchase warranty, nothing could be done. I purchased another lens for 126.25. Whoever is doing your lenses is doing a poor job. I should not be charged for the replacement lens.

Paid $500 for eyeglasses. No exam. Frames were Oakley brand. This was Nov. 2011. Six months later, 2012, there was a small stress crack. The glasses are heavier than my old ones, but cute, so I normally only wore them to church or out to eat. It isn't convenient to get to the mall so it was 2013 when I saw even more stress cracks radiating from the frame outwards. They replaced the lense once. Then it happened again shortly after. More cracks. I put them away and forgot about them. Today 8/15 I figured what did it hurt to take them back and ask if they'd do anything. I thought perhaps they discovered a design flaw. No. Until this pair of glasses I've always kept glasses 10 years, wearing old ones for gardening. I've never heard of stress cracks, especially any flaws happening months after paying $500.

Bought 1st pair in 2013 - didn't purchase warranty on lenses. By 1st week, a 1/8" round spot on the lens - Lenscrafters said I damaged the lens by using a lens cleaner that wasn't approved by LC. I should note I was never asked what I used to clean the lens. I took my glasses to a competitor and they advised the coating was defective & LC should've replaced them - I had to buy new lenses. FF to my 2nd pair bought in 02/2015 and I purchased the warranty on the lenses: same issue, but this time it took 4 months for a spot to appear.

I've been a customer of Lenscrafters for quite some time now. I've spent thousands of dollars buying glasses for myself and for family members. I have even been as far recommending Lenscrafters to my friends but I cannot believe is that a billion dollar company cannot warranty glasses & frames that were purchased less than a year. There are people that are spending thousands of dollars per year on glasses and frames in these stores and I cannot believe for a fact that they do not warranty them. I will never enter their stores nor will I purchase glasses or frames from them and I will make sure that my friends do not enter their store as well.

I have been a customer of LensCrafters for many years. I have purchased many pairs of glasses and usually am happy with their service, but felt the prices were quite high. As a matter of fact, I purchased my past pair of glasses at Costco; very reasonable! I went to my ophthalmologist today to check my eyes and required a new prescription in one eye. LensCrafters had just made me a pair of reading glasses in June. I just needed a new right lens. They would not make just one lens. So I asked what was the price for replacing the SIMPLE single vision lenses; $270 lenses only! I informed them that they just lost a customer for life and I will go somewhere else in the future.

Very disappointed. Frames did not fit. Returned twice and not fixed. Lens did not get the promised darkness I paid extra. Upon returning I was told very rudely they would not get dark and could not change them. Why did they charge me extra if they knew they would not get dark? I returned the eyeglasses for a refund. You have lost a loyal customer. You can bet my husband and I will never return there for glasses. You need to look into the management and its employees. Being treated properly is all I wanted. Sorry for this letter. But it was necessary.

I came to the Deer Park location 11/2014. I tried getting my contacts ordered and was denied. Apparently they are saying the doc never finalized it. I just ordered a box through Walmart last month with no problem with approval. Now I'm trying to order at another Lenscrafters location and they will not let me. This is ridiculous. I'm a paying customer and should be able to order whenever, wherever, after I received an exam. I may never do business with them again.

Honestly, I have never liked LensCrafters. I have been getting regular eye exams here since I was about 8 years old (about 17 years now) and I have purchased a few pairs of lenses/frames from time to time. However, I stopped buying their frames and lenses years ago. When you tell them you're there to pick out some new frames/lenses, they will automatically help you out. They pull all different styles out for you. Thinking they can pull the wool over your eyes, they pull the most expensive brands and frames wanting you to fall in love with them and purchase them. I wear contacts as well, so I get lens fittings and all that jazz. It has to be done so I normally come to LensCrafters... I think today was my very last eye exam with them. I'm completely blown away and disgusted.

Purchased progressive lens glasses from the Lexington Avenue location in NYC on July 25, 2015 during my vacation. The sales associate assured me that due to the fact that my new prescription was not as strong as an older 2009 prescription the new lens would be thinner and at the least the same thickness as my current older glasses. I went to pick my glasses up the next day. I noticed that the lens were thicker than my older glasses which had a stronger prescription. Prior to making my decision to make the purchase I advised the sales associate that I would prefer a thin lens. She assured me that due to that fact that my previous purchase was with them that the lens would be "thinner" because the prescription was not as strong. When I complained, they took my old and new glasses in the back for the technician to compare.

I am very satisfied with the service and eyeglasses that I received. It was the most thorough exam I have ever received. I believe the digital device that is used to place the progressive line perfectly in the glasses is the reason my glasses are perfect. In other places someone marks a line on my glasses with their eye. The digital way is amazing. I like they have a tablet camera to take your picture with so you can put your present glasses on to see what they look like. (I can't see how they look looking through plain glass) They thought of everything to make my experience a good one. Everyone there was professional. I recommend them. (It is nice to be able to be at the mall to eat or shop a little while you wait as well). I ordered bought and received them on 7/22/15.

I purchased a pair of glasses for approximately $500. After a few months, the lens developed some type of spotted film over them, on both sides. I only used professional eyeglass cleaners/cloth. The glasses are always put in their case. I took them back and they told me it was my fault??? Fortunately, I had insurance and got another pair. In less than two months, the same problem started on the new lenses and this time, they would not give me another pair. I was incredibly careful to care for my glasses and there is no way I am creating this broken film. The product is defective. There is obviously a defect in the lens. I've worn glasses for twenty years and this was the first time I tried LensCrafters. I will never buy from them again.

I took my prescription to Lenscrafters in Hillsboro, OR. I ordered 2 pair of glasses & paid in full. I was told they'd be available in 7-10 days. 3.5 wks & 5 phone calls: no glasses. Jerked me around. Cancelled order, got a refund and went to Costco.

I've been going to Lenscrafters for years. I lived in NM and at the time I scheduled an eye exam with a doctor locally and they failed to mention they did not take my eye insurance and that they weren't the same company I had called so I was out of luck in getting an eye exam. I went over to Lenscrafters and I was able to make an eye appointment for the next day. I had the same eye doctor for 10 years and they had always giving me a lower prescription for whatever reason, I had headaches from the glasses they'd give me. I went to Lenscrafters and they not only gave me a correct prescription they suggested a different lens that was better for my eyes.

Experienced just yesterday and now feeling prompted to write this review at the earliest. I got my eye examination and lenses done in Lenscrafters NewPark mall Fremont, California. The left eye lense had serious issue of blurry vision. It took me 6 rounds of visit to their shop to get the required attention and deciding that the doctor needs to examine the prescription again. It was done yesterday and the conclusion was that prescription is fine and it is the polycarbonate lenses quality that is a problem. I have been turned back mentioning that nothing can be done with polycarbonate lenses and I can go for hi-density plastic lenses which will cost me another 210 dollars. That should perhaps resolve the problem. This is so surprising and shocking experience as a consumer. I found it extremely important to share with all.

Bought sunglasses from LensCrafters in Mission Valley San Diego CA. Had lenses fog up and get moisture in middle between layers. Took them back in, they replaced lenses. Less than 5 months later same problem occurred. They would do nothing, said they were out of warranty. They said sorry, could not even get store manager to call back. After calling their customer care twice and was suppose to receive call from district manager, received call from store employee who stated he was one of the managers in the store.

I paid almost $600 for new glasses I'm required to wear. I also bought insurance because my job offers none. My dogs chewed up my glasses and the lady told me I needed to find the missing lens. I'll never buy another pair of glasses here again and I'M A RETURN CUSTOMER and I'VE PAID FULL PRICE EVERY TIME to get treated like an idiot. I keep telling them since I got the glasses the lens keep falling out also and it's my fault. Screw this company.

I had a bad experience years ago with Lenscrafters making it very difficult to return 2 pair of glasses that were expensive and the lens Rx not done properly. Years later, my eye insurance coverage changed and they were one of few providers available in my town. I decided to get an eye exam there and give them another try since years had passed since my first experience with them. After receiving my glasses and waiting the recommended 3-4 weeks to get used to the new Rx, I went back to Lenscrafters to find they had gone out of business and completely vacated the premises. A letter was on the window saying to travel to the next town an hour and a half away. I was furious because they had to have known they were leaving when I had my exam.

Worst prescription and expensive eyeglass. Just a reminder when you buy eyeglasses with Lenscrafters don't tell that you have an insurance to cover the cost of your eyeglasses - for sure you cannot get a good deal. And if you are not careful they will charge you an insurance for your eyeglass without telling you - that's what happen to my wife. Yes they are nice talking to you. But for my experience I can buy 15 pieces pair of eyeglasses in other store better than the eyeglasses I buy in Lenscrafters. It's a rip-off. Don't believe on their sales talk.

Terrible Service- Rude Staff- Chinook Centre Calgary: I went in for the 5th time to get my glasses fitted so they would fit properly. I told them that they were always since day one falling off my face. The manager tried to fix them said. She was a Optician although I am beginning to wonder if any of them are because being able to fit glasses to my face is not hard or is it? I was always friendly coming into the location and always treated like I was causing a problem in the store. I think they need to slow down and pay attention to what they are doing! The store manager also said he could not help me and brushed me off and told me to wait. I have waited for a simple adjustment for over a half an hour sometimes. I am more than done with this store >Facebook anyone!! Never will I refer this location to anyone!!!

After several attempts to gain help from this company and gaining nothing but feelings of frustrations and disgust, I want to share with others so that they can learn from my experience. For a while now, it appears that the coating on my glasses are flaking, making it extremely difficult to see. The glasses were purchased in November, so I feel that the lenses should NOT look like this, especially after spending $500.00+. After a while I could not take it any longer and felt like I needed to do something about it. I took them to a LensCrafters today to see if there was anything they could do to help me. They said that they couldn't do anything but directed me to the original store where I purchased the glasses to see about speaking with the technician who provided the lenses.

I went there looking for answers in regards to new glasses that the paint was chipping off the frame after just 8 months. I was told that nothing could be done but the woman that helped me was great and asked the manager to come over and take care of the situation which was promptly resolved. Now when going back to pick up the new ones, that is when the problems arose.

I went to Lenscrafters in Birmingham, AL. Paid 1043.00 for glasses. Not satisfied with purchase. I was given the run around until the last day to exchange or refund. I was told did another frame or be stuck with purchase. Not what guarantee says. VERY VERY UNHAPPY.

I ordered a pair of eyeglasses from the store in the Warwick Mall in RI. I had used them previously and was satisfied. 3 weeks later, and I still don't have my glasses. I have a high prescription and chose the high index lenses, so I understand they wouldn't be able to be done in an hour. I was told 7-10 business days. I called once those were up and was given a shipping date of a few days more. Still no glasses. Called back again after a few days and given another shipping date. I ordered another couple of pairs from Zenni Optical as backup and got 2 pairs with high index lenses for $110. These glasses are great. They came from overseas, and still got here before the Lenscrafters ones! This is pretty sad. I will be calling Lenscrafters today, and if they aren't in, I am canceling my order. I can use that $472 elsewhere.

I made an online appointment for my mother and I both to get an exam with glasses. The staff was very helpful and pleasant. I had the most complete exam I've ever had on my eyes before as well as my mother. Turns out I'm quite nearsighted. My glasses were finished within 35 to 40 minutes and fit perfectly. I couldn't be more pleased! It's a whole new world being able to clearly see! I'm overjoyed! My mother requires a bifocal so she must wait around 14 days. Even with that, her experience was equally as pleasant. Neither of us have vision insurance so we are cash pay. Our charges were reasonable and we both were very happy with our services. Both of us will be returning in the future. It was very professional and complete. A very pleasant experience.

My Lenscrafters glasses developed a bubble in the plastic lens, impairing vision. So I visited the store to have this problem remedied: Lenscrafters refused to remedy in any way, suggested I had caused their faulty product to fail, and told me I had to pay for a complete, new SET of lenses at full price. Corporate policy prevented them from replacing the faulty lens only. That I will NEVER purchase so much as a lens wipe from this disreputable company, goes without saying. I have filed a complaint with the company, will do so with the Better Business Bureaus, and any place where I can find a format. Shame on you Lenscrafters! Lenscrafters Luxottica Retail North America, Inc. 4000 Luxottica Place Mason, OH 45040 United States. Phone: 513-765-6000. Fax: 513-765-6249.

I bought one year's supply of contacts. When I looked at 1800 contacts the same product was $180 less. LensCrafters said "too bad we're worth more and please buy from us again." That's an IQ test.

I wish I had did my homework and read the reviews about Lenscrafters before I had purchased glasses. I was having issues seeing and need to have my eyes checked, which is why I went there. The exam went well, but she performed contact fitting too. I don't think the size of eyes have changed. This was an extra charge. I didn't have time to wait for my glasses. Came a few days later and was fitted. Got home to try my new glasses. I was able to see for distance and read documents in front of me, but I can't not see the computer which I desperately need for online classes and work. These are progressive glasses, I really thought I needed trifocal. They said they could redo them over. Went home, these were not better. These glasses were $400. It is really said I can see better with my mono contacts than with these glasses. I am out $400 and have pair of glasses I cannot wear. I will never return!

I have used Lenscrafters for over 15 years and up until a month and a half ago was pleased. They took a prescription, helped me choose my lenses, delayed telling me for two weeks that they could not fill the prescription. I then received a bill from their credit company. They told me they always filed that first. I went to another optician and am in my THIRD week of delay because they filed with my eye glass insurance and will not refund them money. I now learn I must appear in person to have them reverse the charges. I am hopeful of resolving the matter because manager ** has seemed to know what she is talking about. .

LensCrafters at Annapolis Mall (Westfield Mall) - Excellent professional service, glasses arrive when promised. Been there many times over 12 years.

After 4 years of wear, my glasses (5 pairs) lost the sun tint on the upper part of the lenses. I called to inquire if this was normal, as other glasses that I own (not from LensCrafters) have not faded out. They said I'd have to buy new lenses! No way, I'm going to Costco. They provide quality service and products.

It cost over $600 for my lenses for my old frames. I go in to get the lenses put in and have to wait 45 min for them to be installed. When I asked why so long she was rude and said that it was how long it would take. Her name is ** at the hulen, fort Worth texas.

I've only been to one Lenscrafters and that's at the mall in Fairfield. I've been going there for about 3 years. The staff is always so joyful, I've actually thought about applying! The eye doctor is great, she even asked about my son and gave me a recommendation for him.

These guys are cheats. They just want to get your money and don't care whether they screw you over with your insurance provider and your yearly allowance. I went in there for an eye exam and to order my contacts; the day of my eye exam they told me that they took VSP and so I decided to get my eye exam at their office. However, a week later when I returned to order my contact lens, they informed me that I would need to pay out of pocket for my contacts as VSP informed them that I had no more allowance left. When I called VSP, I was told that since Lenscrafters is out of network, the exam and the contact lens fix exam was taken out of my allowance. I was really disappointed by this experience, and would never return to them for any service and make no one else I know will use them.

Ordered a pair of 1 hour $500 glasses and waited over 3 hours for them. I had to leave without them. LensCrafters is 45 min from my house so when I made the trip back for them today I was told that they had been overnights on Friday three days after buying them. I clearly told them NOT to overnight them but they did anyway even when the associate that was helping me told the manager I had asked them not to. Another wasted trip. I will never ever be back there. I will be all over Facebook with this one.

4 years ago I went to Lenscrafters in Forsythe Illinois and the doctor was not good. I could not get my glasses fix or any help! I gave them another chance with a new doctor much better. I have wore my glasses for 2 years time for new glasses. I went to an independent doctor and in short was told I did not need glasses.

This whole staff needs replacing (Camp Creek.. East Point GA location) worst experience ever. I went for contact lenses but decided to check into glasses also an employee said she double checked my insurance and they pay both so I paid what was due by me and had follow up for contact lenses on 3-7-15. I specifically asked if I had paid for everything. The initial visit she said "you paid balance for both" but when I went today she says I gotta pay more. She said she was sorry if she explained it wrong. I'm pissed I didn't give them any more money and left but will look into this when my insurance company opens on Monday. Scammers!!!!

Is the worst experience I ever had buying glass. First of all, the frames was wrong so had to wait a week and when I came to get the right one, I had to wait a hour. If you have ten days to get you glass with I did not. Wasted a lot of my time. I will never do business with this again.

My oldest child needed his first set of glasses. We picked out a pair at the Optometrist office for a total of $251.00 for Frames (jungle animals) and the Prescription Lenses with Transitions. I then decided to shop around for other Frames and found Lenscrafters were advertising 50% off kids' Frames and Lenses. After finding Frames (Easytwist) priced at $139.99 I handed over the Lens Prescription and the sales associate began the pricing, $139.99 for the frames and $315 for the Lenses with Transitions for a total of $454.99! After the 50% off sale was applied the total dropped to $233.00, oddly enough about the same price as the everyday price at the Optometrists! They hike the prices and then have "Sales." I will never recommend Lenscrafters to anyone - they are SCAM artists.

I wish I would've did a little research and read a few reviews before going to Lenscrafters, but unfortunately I didn't. I went there for an eye exam to update my prescription for glasses and contacts. The actual eye exam costed $189 and went very well. The doctor was very nice and professional. The nightmare started after the eye exam when the other employees inherited the task of showing me my options for glasses, lenses, etc.

Was automatically notified 5 times of my appointment. I waited well over an hour to be seen. The lab assistant went into personal stories about her own health problems. Witnessed employees being snarky to each other. Terrible experience!

The sales people are very friendly until after they take your money. But when it's time to pick up your glasses they are not ready. The sales person told me 7-10 days and it's been two weeks. I called twice and was told they would call me back and never did. Cancelling order.

Son's broken glasses - My son his glasses on his book bad and the company said the warranty on the frames were just for one year and the year had passed... I thought with kids glasses there was a lifetime warranty on breakage for the amount we paid for the frames and lenses. Wow!

My wife and I made an appointment with Dr. ** for the fitting of contact lenses for my daughter who was in an accident a year ago which resulted in a Traumatic Brain Injury. We filled out a very detailed medical history form online and we provided all the information regarding her brain injury. When we arrived at his office, the receptionist at the front desk had a very bad demeanor and told us that they could not fit her for contact lenses because she needed assistance in wearing them. Very unprofessional to not even giving us the opportunity to speak to the optometrist

Today I went to Lenscrafters in Sterling, VA to get my three week old glasses repaired or replaced. I just got them back a few weeks ago, when I wanted to get the lenses replaced because they were getting scratched. They actually gave me completely new lenses and frames because I had the insurance. This time was different. I walked in and stood in the middle of the store. After a few minutes one of the associates asked me to sit in one of the seats up front, which I did. A new older couple came in and after 15 minutes one of the associates wanted on them for a new fitting. Then a family came in and a different associate waited on them picking up glasses.

While I was happy with my dr. visit today in Trumbull CT, the dr. was very nice. I am appalled at how expensive it is to buy a pair of glasses. I picked out a 179.00 Ray-Ban frame and was told that with the 40% discount. The total with lenses would be over 600 dollars (original price was over 800). I literally almost fell over in my chair. She finally got me down to about 450 but not ordering the very thin lenses (I have a very high prescription which means thick lenses). I loved the frames so much i went with it.

I called told them I needed ex. and had 2 frames from before which I got from them, all the extra test I just had them done, and told them I did not want it and when I was getting lenses, they keep trying to sell me something I did not want. So I left, and the manager said, "What about the eye ex you had $$$?" I told him I go somewhere else and if they wanted to they can call the cops, and I will wait, I wait they know they was in the wrong and no cops were called. They do this cause you can buy cheaper optics online.

This business is pathetic and should not be allowed to sell glasses. Here is my enjoyable experience...

The following Monday, after going all weekend without my glasses, received a call from someone at the store. They informed me that they were going to replace the temple that was broken. When I asked what time I could pick it up, was told at 6:00 PM. Did not know it took that many hours to replace a temple. Went to the store to pick it up and had wanted to speak to the manager. Of course the manager was gone for the day.( wonder if that was why they wanted me to come at 6:00 PM.

My 10 year old son damaged his frame and had multiple scratches on his lens. I went into LensCrafters to get a replacement and was told that the frames I selected was not covered by the insurance I purchased via LensCrafters. I explained to the sales rep that the frame I selected was $50 cheaper than the original frame and that if it is of equal or lesser value I should be good. She explained that that is not how LensCrafters insurance policy work. When asked why wasn't I told that before purchasing the insurance, she apologized. I asked for a copy of the contract/agreement and was told she did not have one. I called customer service after arriving back home and was told maybe because it was the beginning of the new year they did not have any contracts available??? What does the New Year have anything to do with it? A old contract would have been sufficient, especially since I purchased the insurance in April 2014.

Twice, once on Colorado springs and once in Fort Wayne Indiana my glasses came back distorted. I have to get the very expensive lens because I lost my right eye to cancer so my lens have to be perfect. Both pair I got from them I had to take back because the first pair the Dr forgot to include my astigmatism and the pair I just got in Fort Wayne have distortion in the lens. They say there is nothing wrong, but the minute I put them on and look around I can see it. They make me dizzy.

Went to get an eye exam at Lenscrafter in PG mall. Had an appointment. Still end up waiting a whole hour before seen by the doctor. When it was my time to get my eyes exam, the doctor came in stood up and told me, “Last time you were here in 2011 you did not get your eyes dilated and this time you don't want your eyes dilated.” Begin to discuss me getting a pap smear and a breast exam making me feel very uncomfortable. I explained to him that "you are making me feel uncomfortable" and asked him "why are you talking to me so aggressive?" He began to CALL the office manager in the office with us and begin to talk rude to me when she came in. I told her it's my choice to get my eyes dilated or not. I told her that he was making me feel very uncomfortable and I have never experienced anything like this. I asked them could I see another Dr.? He began to tell me that he own that office!!! I told him I do not want him to give me an eye exam after making me uncomfortable. I asked the office manager can she release this from my insurance so I can go elsewhere. She told me, “No because I have started the procedure.”

Back story: In June, a week after buying my car, I was hit by a dump truck. Whether it was during the bit where I was snowploughed along the highway or when I was spinning around and around across the highway, the side of my head hit the window breaking the arm off my glasses, they fell to the floor and I must have stepped on them when I got out. No way I had the money for new glasses - the lenses alone ran me over $400 at a local optician - so I rooted around until I found an old pair in the back of a drawer. They were seriously demo'd. The problem is that while driving at night, oncoming cars, wet pavement, etc, caused bad flaring to the point I was virtually blind.

My glasses broke a couple of minutes before I walked into the class I teach at a major university. I went to LensCrafters the next day and orders glasses. Even with insurance they cost almost $500. I was told I would have to wait for the glasses for 7 to 10 business days. I waited the time I was told. Called the store once, told they would be coming in the next day and they would call when they arrived. Received no call so I called again. Was told they would call the lab and call me right back. Again no call so I called again. This time they called the lab while I was on hold. Finally they told me they broke the lens the previous Monday and my glasses won't be sent out any earlier than this coming Monday (today is Thursday).

I brought a pair of glasses from LensCrafters. I understand that it was ordered four days ago; however, the person in the lab was extremely rude when I asked if they could check to see what the status was. Rudely he stated that with the prescription that I had filled took 10 days. That is not what the customer service person stated "7 business days." I will never go back there again. I was extremely happy with my previous provider but since the "healthcare" has changed I lost my provider. NOT HAPPY.

When you pick out your frames, the person who waits on you pops out the demo lenses. I then realized that this is because they use the very frame you just picked out as the frame that your lenses go in. So you do not receive a fresh, brand new frame (which is what you are paying for)--you get a used, demo frame. At no time are you told this.

I am sure this post will be taken down as soon as the owners of this page read it. But I want people to know what they are doing. I am in Racine Wisconsin. I purchased a warranty on a pair of frames that I broke. I did not need new lenses. My eye doctor said my eyes were good. So to be honest with everyone I am not rich. Not many people are. I live from paycheck to paycheck. I do not spend money on myself because I have 8 kids. That is where all my money goes to. Anything and everything they need.

I purchased a frame and a lens with protection plan (insurance of lens for wear and tear and accidental damage, with $25 copay). Although they promise to replace the lens as many time as needed, they have not replaced even once in two years!!!! They are cheaters!!!!!!!!! Don't ever go there!!!!!!!!!! especially 1055 W Bryn Mawr, Chicago, IL location. There is nowhere you can complain about the issues.

I have purchased multiple pairs of glasses from Lenscrafters over the years for my family. I have had a few bad experiences, understanding that mistakes happen and eventually they were corrected. I returned once again because I have progressive lenses and wanted to be sure that they were correctly made and Lenscrafters does stand behind and will replace if not right.

Since purchasing 2 pair of glasses I have been back 3 times because I cannot see small print and both pair slide down my nose or fall off my face. Finally when I realized they would never be able to fix these... and since I was in my 30 day "return for a refund for any reason" period, I asked for a refund. They refused stating they had to adjust the glasses to my face and could not sell them to somebody else. I am a nurse at a large academic medical center.... I will tell EVERYONE about my experience with this company. How can they stay in business?

I took my daughter to Lenscrafters to have her eyes checked and she was given a prescription for OD - 1.25 and OS 1.00 for glasses on 8/6/12. She wanted to try contacts so we went back on 4/4/2013. The new prescription was for OD - .75 and OS - .75. We did not realize until after she was getting headaches and after Lenscrafters had sold us 6 months of contacts past the date they normally require that eyes be rechecked, that this prescription was weaker than her previous one and was causing her vision problems, not helping them.

I went to Lenscrafters for an eye exam but was not able to remove my contact lens from one eye. The doctor looked into my eye and said the lens was not in the eye. She then proceed with an eye exam and wrote an eye glass prescription. Two days later I was able to remove the contact lens which was in my eye for two days. I called and went back to the store asking if Dr ** would perform another eye exam to make sure that the prescription is correct. She refused to check the prescription. Don't use this provider. They are not concerned about their customer's well being.

LENSCRAFTERS - Avoid this chain! I escalated the matter via my BBB complaint and then had input from David ** at HQ and it was agreed that LensCrafters would make up just one lens. (** Rx Operations Manager **). On Sat. 10/26 I returned to the Kennesaw location and had extensive discussions with the Manager and an Associate regarding a price issue. I had been told on 10/17 that the cost for 2 lenses would be $110. On the 26th I was told that they would, as per their HQ make up one lens and the cost would be $110! My opinion was that the cost should be in the area of $55-60 or half what they had wanted for making up 2. They would not agree to this and decided to take my contact info and contact HQ for further instructions. It is now a 'don't call us - we'll call you situation' as they will supposedly contact HQ for guidance. I am still waiting to hear from them!

I purchased my glasses in June 2014 for $600.00 at Lenscrafters. About a month ago I noticed that there was like a fog spot on the lens. Today I finally had time to go back in and see what was wrong. The salesperson said, “The coating is coming off. It is not something you have done intentionally. Perhaps it's hairspray (which I do not use), or some other chemical has come in contact with them.” I responded to her that I have worn glasses all of my life and I have never had this happen before. I am very careful with my glasses and they did not come in contact with a chemical or hairspray. Luckily, I purchased the insurance and will get a new pair for $25.00 copay. Had I not purchased the insurance I would either have to live with these spots right in my line of vision or pay for new glasses.

I have used Lenscrafters at the Greenwood Mall for many years. I have a particularly difficult time getting a good prescription and then a good fit for glasses since I became disabled 8 years ago. I liked Lenscrafters because they advertised that if you were dissatisfied for any reason you could return or replace your glasses. I will be the first to admit I probably wouldn't want to see me walk in the door but I didn't establish the policies the employees have to work with.

I have been to Lenscrafters on a number of occasions and have been MORE than satisfied every time. I had a terrible fall 2 years ago and all but ruined a brand new pair of sunglasses, that I did not buy from Lenscrafters. I brought them into the store at Southcenter Mall, Tukwila, WA. They miraculously fixed them. I then bought some prescription Maui Jims sunglasses, in a Florida store where I live - they are the absolute best sunglasses I have ever had. Today I went in to the Southcenter store with yet another pair of glasses that were badly in need of adjusting and they fixed them for "NO" charge. My husband also bought some glasses on one of their sales and was completely satisfied. The sales/techs are very helpful, friendly and knowledgeable. I have no financial interest in Lenscrafters. I just think they are a very good company.

I chose Lenscrafters in the North Riverside Mall in Chicago with the expectation that there would be a fairly quick turnaround time for my glasses. After I paid MY money I was told that it would take 2 weeks. When I called within the week, they gave me the brush off... You know what, then brush my money back my way till you stop lying in your ads!! That on site lab never has a higher prescription lens in stock. I should have listened to advice about them. Then they told me they were in and my glasses would be ready the next day, they are not. RIDICULOUS!

I provided the following location with (2) Insurance Policies for son. All hard copies of actual T&C's..receptionist (**) found it to be a burden to validate with phone call. All information was provided on initial phone call prior for appt. Validated that there was coverage for time period. While I was standing there exam OD, PA EIN Dr. ** stated that, "She had wasted her time and was not going to get paid by insurance for examine". I paid upfront for services that were not completely rendered. Paid for contact examination and no contacts or consultation time was done. Assign instructor excused herself for bathroom break and continue with meal break. Son and I left office without trial contacts and insurance will be billed their portion. Location unprofessional and would not recommend for loved one's care...Totally disappointed with care of son and customer service. Lenscrafters, 4550 Cactus Rd #240 W/in Paradise Valley Mall.

I was lied to about policy and returns as well I was spoken to like a beaten down dog. This type of service should never happen to anyone anywhere. Unfortunately the management (**) at the Town East Location seems to think that it is OK to lie and treat the customers like trash. Needless to say I did not leave with the glasses the third time. I am retired and as well disabled so I truly do not feel like dealing with mean lying people because life is just too short and I would rather deal with goodhearted people who truly care. They do employ some good people like ** who is sweet or ** who is a nice guy and I truly feel for them for what they must deal with from the manager there.

I was at the Lenscrafters store located in Mall of New Hampshire in Manchester, NH to have my prescription sunglasses replaced with new ones... As I entered the store I noticed that the General Manager of the store, name **, had his eyes on me as if I did something wrong and he kept that manner for almost 10 mins until I asked him if something is wrong.. Then he told me that someone stole 20 pair of sunglasses from the store.. I said I was so sorry to hear that, then a sales associate came and started to take my order... After a while she told that my original frame is bent from several points so I had to choose another one.. Then I went to check on the frames..

WOW! I had the best experience at the Lenscrafters in the Westfield Mall in Annapolis. They have a new machine that takes your picture with four different frames and you can see yourself in them. I've never had that option before and it was great because I can't see anything without my glasses. The glasses were ready in an hour, even though the place was pretty busy, it was a Friday. I love my Dolce glasses and everyone gives me compliments on them. I would definitely recommend this store.

I fell and broke my metal frames and Lenscrafters said they could not fix them. Maybe I am wrong, but I feel a big name company like Lenscrafters should be able to at least temporarily fix glasses until the new ones come in. I wear Varilux progressives, everyday - all day. They are my only pair as they are very expensive, and I need them to work and perform daily functions, meaning I cannot function without them. They are unwearable and I am at a great loss and I am experiencing pain and suffering. Anyway, I ordered a replacement pair of Varilux lenses and frames, which they can't make in-house and I have to wait 2 weeks for. So then I asked them what I should do in the interim as I can't see out of my broken pair and they to order another inexpensive pair of progressives ($350) that they can make in-house to wear until the Varilux lenses comes in. So I picked out another pair of frames and then they went in the back and then came back out and said they can't make my prescription in-house and I asked why and they said because they don't have the machinery. Again, a big name like that, shouldn't they have the machinery to do so to help someone in an emergency? I can't be the only one with a problem like this, can I?

At the end of January 2014, I ordered new frames and lenses. By March, I noticed that spots were appearing on one of the lenses and also what looked like a scratch. I am super careful with my glasses, and when I'm not wearing them, they are always in my glass case. I have had glasses for many years, and have never had an issue with my lenses before. I always order the best lenses because I need to protect an injured eye that I have.

Waited for 15 minutes to be told I had to leave my glasses, that it would be a 20 minute wait. I told the service rep that I cannot leave my glasses because I could not see without them and that it would take 2 minutes to replace the guards. She just repeated that it would take 20 minutes. When I first walked in the store there was only one person at the register, three people were behind the glass partition chatting. I walked out, I did not have 20 minutes to waste for a 2 minute job.

Have anti-glare and scratch resist coating, problems from beginning with smears and streaks... returned to Lens Crafters a couple of months later and was told no warranty that I should have paid for one. The streaks in my $600 got so bad after only a few months. I went elsewhere and bought another pair. Lenscrafters customer service really sucks... Never again.

I have bought $1,200.00 lenses with insurance. They were fitted into frames from my previous pair. The lenses were badly scratched by the frame. After waiting for a week for the replacement lenses, the Houston insisted that they could only provide the lenses, they were refitted in the damaged frame even though I offered to buy a new frame.

My wife refused her new glasses because she couldn't see through them at the fitting. The eye exam doc was next door and they confirmed the glasses were not made to the prescription ($95 exam... two weeks to wait for this $517 pair of eyeglasses). The store members said they could make them again, but they would still be the same (WTF? But no big scene from us). Requested a refund to my debit card. Girl said computers had not been working all day (this was after 4:30 so how did they process orders that day?). She said she would call for my card number later. Offered us the standard $25 for our trouble (only if we re-ordered). We declined that insulting offer.

On May 23rd, 2014 I had an eye exam at the Middletown, CT Lenscrafters. As a paying patient I openly and upfront requested my pupillary distance (PD) be measured and given to me. I was told by the doctor that the opticians within the store would provide this to me, to complete my prescription. When I asked the store manager (optician) for my PD, he indicated that this was only done by their computers and only if I agreed to purchase a set of frames. Furthermore, he misrepresented that PD was dependent upon the frame of glasses I was to purchase, when in fact PD is medically defined as the distance, in millimeters, between the centers of the pupils in each eye. The experience seems to indicate a marketing strategy to create sales by limiting important prescription information that patients are entitled to when they ask and pay for the service.

The girls at Fallen Timbers Maumee, OH store were fantastic and all three pairs of prescription glasses came in AHEAD OF SCHEDULE. Highly recommend.

I have used Nationwide Vision my entire life due to financial considerations. Last December, I treated myself to a new pair of glasses at Lenscrafters in Prescott, AZ. I spent $400; a big deal to me and a tough sell but I thought I was purchasing quality workmanship and felt it was worth the extra expense. It is now less than 6 months later and there is a crack in the left lens slowly moving its way up from the bottom of my glasses. I took them back to the store and was told they had no responsibility in the matter, and if I wanted them fixed, I would have to buy a complete new pair of glasses.

I went to Lenscrafters 18 months ago for an eye exam and glasses. I paid the additional money for the extensive exam and was told I have a cataract. So I made an appointment with a top eye clinic to have a lens replacement. But after an examination, the doctor told me that I DON'T have a cataract. Cataracts are on the front of the eye and I have some kind of leakage BEHIND the eye! I'm getting treatments for that condition. So now that we know the kind of DOCTORS that work at Lenscrafters, what about the rest of the staff?

I went to the Eye Center today to have an eye exam, intending to then go next door for glasses. My exam was handled with courtesy and good humor by all, except that the Optometrist, last name an Arabic-sounding one that I can't remember, seemed "full of herself," and more concerned with her performance than my good health. Which proved to be true, because when I went next door to LensCrafters to get glasses, I found that after I'd spent a long time picking glasses I thought I could live with in a VERY poorly-stocked store, that she'd given me the wrong prescription, one for single vision, when my original prescription was for trifocals.

BUYER BEWARE I recently purchased glasses at Oracle Road Lenscrafters but my lens prescription was not returned to me. I provided this prescription by way of my personal ophthalmologist, NOT a Lenscrafters employee/Doc. Two phone calls to Lenscrafters resulted in them promising to send me my property, they paid for prescription, but it never arrived. Today's third call resulted in their representative telling me I was out of luck and they would be keeping the prescription. My request for a copy of same was also denied.

I purchased a pair of Prada glass frames with my prescription on February 4th. I love the frames. I went on vacation and while away I was cleaning the glasses one morning and the frame came apart in my hand. I cannot see without my glasses so I was taken to the Mall in the country I was in and they looked for about 30 minutes to find an arm that would fit my glasses temporarily until I got back home.

The doctor was very professional and the lady who helped me pick my glasses was nice friendly and tried to be helpful. But face it, she is sales person and I don't think give me best value. One big disappointment is in the fact that after paying 600.00 she tells me unless I buy the 1 year service plan for another 39.00 my glasses are not covered at all, once I walk out the door. NADA ZIP!! Any company that does not stand behind their product to me is ridiculous. If the glasses are mistreated I understand, but the frame and lenses should be covered for a period of at least 2 years of normal wear.

When we bought the glasses, customer service was excellent but I have had my glasses for 1.5 years and the lens has become very cloudy. My husband looked at the lenses under 15 times magnification and said it looked like the anti-glare film was coming apart. The problem is within the lenses not on the surface. Lens Crafters claims the glasses must have come in contact with a chemical of some kind that caused the reaction and they refuse to offer any repair but will replace them for half price. Some customer service! No Thanks, I'll go elsewhere.

I bought glasses, realized something was wrong (eyes were switched). Months later used my warranty for scratches. Dropped glasses, went to another location in another state. Used my about to expire warranty to get new lenses. They did the same thing they did the first time, not once but twice!!! LensCrafters, you are incompetent!! I will not buy from you again. I was told that they “couldn't” remove the incorrect info concerning my prescription originally entered incorrectly!! Really? Hire some people who actually know what they're doing!!!

The sales tax where I live is 6%, period! Located in a Mall, Lenscrafters charged me 12.69% sales tax on my recent purchase. I complained to no avail. I told them that any purchase from other Mall stores (Dillards, Belk's, Penney's, and Sears) would be subject to the 6% sales tax. This is OUTRAGEOUS! TAX REVOLT!!! I want my money back. Maybe I should report it to my credit card company as a fraudulent debit!

Went to Lenscrafters about 4PM on Monday, the 31st of March. The young lady gave me a price of $357. I thought it sounded like a lot of $ so I said I will be back tomorrow after I speak to my wife. After talking to my wife, I decided to go ahead and buy the glasses. After measuring me, she informed me the price is $35 more. When I asked why, her answer was that is today's price, $357 was yesterday's price - WOW. Will never do business with Lenscrafters looking for every way to word out about this vile company!!!!

The lovely people at Park Place Mall in Tucson AZ rock big time! A LensCrafters customer since my 1st pair eons ago. Have hit the San Jose, CA & Menlo Park, CA stores in the past. Could be getting old, but the Tucson people were the best. Eye exam was the most thorough I'd ever had & affordable. Dr. wrote information for my next Dr. regarding my next pair. Person who helped me decide on a frame read my mind - showed me great "cheaper" frames & options. Was in/out in a timely fashion & a happy camper...

Customer service sucks. It takes over a week to get glasses! I had to practically go around blind for 12 days thanks to them. So if you need your glasses at a reasonable time this is clearly not the place to go. I will never use these people again. And my glasses cost $488 on sale. This place is **.

I bought Ray Ban prescription sun glasses...The lenses fell out twice in the first 2 months. I went back to the store across from Mary Esther Mall, in Ft. Walton Beach., FL where I purchased them for $600. They assured me they were fixed the first time...then on my second visit I asked them to replace them. They assured me one more time that it would not happen. Keep in mind I bought replacement insurance... then the other lenses fell out twice again, so I made 2 more separate trips to the LensCrafter store in Cordova Mall, Pensacola, FL. Thinking maybe they had a better tech... they fixed them the first time and told me it would not happen again...then my second time there I asked for them to be replaced that I did not think the glass frames were any good. They assured me 100% they were fixed...now the frame broke on the right side. And the Pensacola store, Donna, told me they would try to improvise the repair to help me to be able to wear them, but the insurance was only for 12 months.

I'm not bitter. I just don't think anyone should waste their money. The company will push you to the top lenses and the designer frames. Then when the high end lens that are marketed as "scratch resistant" end up scratched they just look up, and say "oh, we can't replace, just one lens but you can buy brand new at 50% off". Then, a year later, when the $300 designer frames break, they just simply offer another new purchase at 50% off. The company sells junk at inflated prices, with little or no support. Don't be suckered.. like I was, twice.

Once again I pay a lot of money for glasses that do not fit right. It seems like every time I get glasses I, first have to wait for them to come in, then wait when they finally come in then have to go back because they still do not fit right. I always feel pressured when I am there. I do not have that kind of spare time nor do I have that kind of money to waste on crap items and service. Today I have to waste my time again to try and have someone fix them.

I went to my local LensCrafters on a Tuesday. They were not busy, and I was greeted promptly. After about a two minute wait, a salesperson came over to me and offered to help me. He took his time "fitting" the frame and lens (AVP 1.67 Trans. Gray with Premium AR) for me. He seems very professional and courteous. Now I have to wait about a week for my lenses to be made and delivered. So far, so good. Hopefully the lenses and frames will be perfect the first try!

I went into the Peoria, IL store on October 2nd, 2013 and they were very busy (we all walked in at the same time). After several minutes the employee stuck her head into their lab (you can see it from the customer seating area) and asked for help, only to be very rudely told that "she would be fine, customers need to learn to wait"!!!! OMG, I could hardly believe anyone would ever say that, especially because all of us customers heard that! All of us customers that heard him say that were talking about it between ourselves. The guy that said it must have been someone from their home office as he was standing in back (their lab is behind glass but is still in view of their selling floor) and had his arms crossed in a very arrogant stance. If this is the example that their bosses set, why would anyone want to shop there? Called their customer service hotline to inform them of this lack of professionalism. They told me they would have the regional manager, Ross **, call us back, never received any phone call. Another example of bad service and it must be how they accept customers are treated!

I purchases lenses 6 months ago and lenses became spotty and blurred about a month ago. They told me that there is nothing they can do since the warranty period was only 3 months. I cannot understand what type of a business model is this. Lenses are so cheap that they deteriorate right after warranty period. Do they expect consumers to buy anything from there again?

Even though I said I did not want to use my insurance, I wanted to use their 40%-off offer. They used my insurance anyway. When I buy cheap sunglasses with the lowest lens, I don't want to use my insurance because I want to use that on the expensive, designer glasses I need with higher end bi-focal lenses. Why do lens makers do this? Visionworks does the same thing!

The location in topanga mall that I had service at has people that not honest with their patients. Because this is your first time they will rip you off. I paid $432 for 1 pair of glasses. Do your research before you visit this location.

Purchased glasses one year ago with anti-glare; lenses became spotty and blurred about 2 month ago. I was informed by LensCrafters that the anti-glare was coming off the lenses! I only use their brand of lens cleaner and cloths! LensCrafters stated they would replace the lenses for $255! I originally paid over $500 for these glasses! This is totally unacceptable! I believe this is a scam by LensCrafters to get more money from their customers! Never had this happen to my glasses before (of which I had purchased at LensCrafters with the anti-glare!). Their product has become defective and as a consumer they need to be held responsible to make this good. LensCrafters just threw away a long time customer!

I paid extra money to have a solution applied to my lenses to prevent glare, mostly for driving at night. I also paid $29 for extra coverage to cover the lenses for one year. After 9 months, my left lens got spotty. I returned to LensCrafters and after charging me an additional $25 (in addition to the $29 I paid originally) replaced the lens. Now, 21 months after the original purchase, both lenses are so spotty from the glare solution, that it's affecting my vision. Returning to the store, the manager agreed it was from the solution that was applied to prevent glare, but since the extended coverage had expired, all she would do was to give me 50% off new glasses, but only after I paid for an eye exam.

Ordered a pair of glasses, which I loved for over $300. After awhile of normal wear (I've been wearing glasses for 40++ years) they needed an adjustment. SEVEN adjustments later - all the while I'm telling them there is something wrong with these frames because they can't "hold" an adjustment - the store mgr. informs me I'm 3 weeks past the 90 days I have to exchange them. And oh BTW the frame has been discontinued - it's not available any place (duh - a clue that something's wrong with it). I'm sure I was "within the 90 days" at some point in the previous 6 visits for adjustments - but that's not important apparently to the store mgr.

I bought a pair of glasses from LensCrafters in March. In July, I had to have cataract surgery on one eye. Prior, I called up and asked about changing the one lens on the glasses after the surgery. I was told they would do it for free because it was only 4 months after I got the glasses and their "extended protection" (extra charge tacked on, not optional) covered that 100%. "Don't worry, we'll take care of you". For the cataract fix, I went for 20/20 vision and got it. So, all I needed for the glasses was replacing the one lens with a blank. Purely cosmetic. Sounds simple, right? Wrong!