LensCrafters Reviews

The representative at LensCrafters, Arrowhead Mall, Glendale, AZ said we have to wait until Monday because they needed authorization for my insurance. I offered to help by getting it started by pulling it up and entering Social Security number to get started. She told me it wouldn't help because someone has to be there to get it. I was going to reschedule but my husband nudged me and said no. He said we are going to Visionworks. We did and I am so glad we did. The rep there gave me the paper. I wrote my social, she put it in the system and received a fax back with the authorization number.

Purchased a pair of eyeglasses and found them poor condition after a year. Yes, I work in a harsh environment but frames should not fall apart that much. Went back and tried to use same prescription for a new pair and they stated they won't do that unless I have a new eye exam. I don't want an eye exam, just a new pair of glasses but they refused. Won't go there again as they just blew me off.

I went to the Bella Terra Mall store on my lunch hour where they had no customers. I wanted to order a paid off progressives and pick them up later. An obviously new girl helped me as she needed to ask the "manager" questions all through taking my order. There are 2 progressive types, MVP and AVP. AVP provides a wider area, MVP smaller. I chose AVP. She then told me about anti-glare coating (standard or premium) which I chose standard, telling her I don't like too much coating or the lenses end up smudgy. It turns out that to get AVP you can ONLY have Premium coating. So my choices are to have MVP and standard, or AVP with Premium coating. I do not get to choose what I want. I asked her to find out why. She comes back to me with no answer.

Went to the LensCrafters in Stockton, CA. Had recently purchased a pair of glasses that we inadvertently lost. While I was not pleased with the amount of time and effort it took to get my original pair of glasses, I really liked the frame and knew I could get them at this store. I also knew that I would have to pay full retail because my insurance would not cover the loss. Went to the store and waited over 25 minutes for the clerk (one of only two in a mall-based LensCrafters) to finish with her current customer. When done, I introduced myself and told her why I was there. She had the frame I asked them to put on hold and gave it to me, asking me to sit and that she would be right with me.

My daughter went into the LensCrafters in Mesquite, Texas. She was told by the Manager that she did not qualify for credit with LensCrafters and she would need a co-signer. My daughter called me and asked if I would co-sign for her and I told her that under no circumstances did I want my credit run, as I am trying to build a house and the house lender told me that I needed to get my score up to qualify for the loan. My daughter put the store manager on the phone (**) I told ** that I would co-sign for my daughter but did not want my credit run. She told me that it was in house only and that my credit would not be affected.

Bought glasses with very expensive frames. Returned later to get new prescription lenses in frames. Told that frames were "single use" and could not have new lenses mounted. Not so informed when first purchased. Ray Ban $500.00. Ouch!

I went to LensCrafters in Santa Rosa, CA to get a new pair of glasses and contact lenses. The girl at the desk told me that the examination for the eyeglass prescription and the contacts prescription were separate examinations and would have to be done separately. She was not very helpful or informative to my questions about the exact prices of each exam and what was included in each exam. Basically, she gave me a take-it-or-leave-it attitude. I went ahead and did the eyeglass exam first. It took 3 weeks to get the glasses. I then went in and took the exam for the contact lenses where the guy performing the exam told me that exam for contact lenses ALSO covered for eyeglasses. Something the girl on my previous visit neglected to tell me even though I asked her THREE times to make sure.

I just want to let you know that I was not happy about how the manager at LensCrafters handed my issue. About 2 weeks ago, I purchased Ray-Ban "Clubmaster" sunglasses. I asked if the frame can be used for clear prescription lenses and then replace the sunglass tinted lenses later so I can use it as sunglasses when the clear lenses no longer give me good vision. Your rep said it can be done and that he will give me the sunglass lenses when the prescription is filled. When I got home, I realized I did not get the sunglass lenses that were removed when your techs replaced it with clear lenses. I called the store and the rep (didn't get a name) told me that they don't know what happened to the sunglass lenses and that my next step is to call Ray-Ban to see if I can get the lenses from them.

So I bring in my own pair of Frames from JCP because Lenscrafters has a poor selection of frames. All their frames look alike and of course only certain ones can be used with my prescription. I am told no problem, but that the sale was you had to buy a frame to receive 50% off lenses, so I said okay. I picked out the only frame I found decent. Granted the frame was $150.00 and with discount the total on their frame and lenses came to $461.66. The additional frame that I bought from JCP was only $149.00, so all Lenscrafters were doing on this pair were the lenses. This pair came to $518.00 with my "insurance" grant you! So I pay out the 980.00. I get a call in two days saying they are sorry they can't make the lenses for the frame I brought in and refunded me the 500.00.

I went in to LensCrafters to purchase frames for my daughter. After she picked out frames, the customer support rep, Doug, assisted my daughter with frames and fitting. Then Doug rang up our purchase to the tune of $307.00. I asked why it was so high since the frames were only $150 less an additional 30% as advertised. He explained that the cost was for $300 lenses! $$$. I asked if they had any cheaper alternative lenses and he flat out said to me that this was the lowest. I reluctantly paid for the expensive lenses and immediately began looking on the internet. After researching this company on the internet I note that indeed they do offer a cheaper alternative. Basically I was swindled by LensCrafters into paying for a more expensive set of lenses. I will never deal with this company again as they couldn't care less about the customer.

Purchased a pair of Versace eyeglasses on January 13, 2013 around $500.00. Have a big swirl on the lens so I bring them back to the store September 5, 2013. They stated that it is the anti-glare coming off but they could not do anything because lens coverage wasn't purchased. Had to go back three times as the prescription wasn't correct. Can't wear the contacts, prescription wrong but I was getting off spending my life there trying to get it corrected by so called eye wear professionals. Funny, a private eye doctor or even Walmart covers your glasses and lenses for a year without buying a protection plan. Buyers Beware.

I broke my main pair of glasses today, called Lenscrafters and was told that a new pair would be around $221.00. I scheduled an eye exam and was excited to get a new pair of glasses. After the exam, it was very obvious that any pair of glasses would be 2, 3, 4, 5x the quoted cost. I was quoted "the sale price" of $869.00. I took my prescription and walked out the door. America's Best, Costco, Walmart will be getting my business. Can anyone say "bait and switch". Why are these guys still in business????

I purchased glasses on 2/12/12 along with the $25.00 repair/replacement "insurance". The glasses were great, I loved them. In Jan 2013 I noticed scratching and went in for the "insurance" repair. They were very nice and offered me a new pair of glasses. I was thrilled and went out thinking they were a wonderful company. Well - the glasses were impossible to clean. They had some swirly substance on them. I went back and was told to keep cleaning them, the substance would come off. Six months later I am still having smeary, swirly glasses that drive me nuts. I have figured out that the replacement "insurance" is for low quality glass and is not worth a penny. I am very unhappy with Lenscrafters.

THEY SAID I HAVE TO PAY TO GET THEM REPAIRED. ALL THEY WANT IS YOUR MONEY AND THE SERVICE, WELL THERE IS NO SERVICE. THE QUALITY, WELL WHAT QUALITY?????

I received a coupon for 50% off lenses with frame. Misplaced it. Went to the store, purchased lenses and frames, plus another pair of lenses. Picked up my purchase (7/26/2013). Went home, found the coupon the same day I picked up my purchase. Called Lenscrafters, the 800 number. They called the store where I made my purchase but the store would not honor the coupon. Their statement was ONCE I LEFT THE STORE THE SALES ARE FINAL. The coupon does not state - this coupon must be presented at purchase. It has an expiration date of 8/31/2013. This left me with a really bad feeling. I knew I kept the coupon, intended to use it. Won't be back.

I placed an order on 6/26/13 for contact lenses. After returning from vacation 3 weeks later, I realized that the store hadn't called me. I called and was told that someone (**) had indicated in the computer that the lenses had already been picked up. I told the person on the phone (**, a floor supervisor) that I had not picked up my lenses. She told me that she would rush an order for me and they would be in the store in a few days. The very next day I received a phone message from ** telling me that the contacts were in. (I thought "wow, great service".)

I went to look for new frames and had a great experience with Kelly, the store manager. Not only was she nice and professional but she was extremely helpful almost bending over backwards to help me. Kelly also was able to help me with insurance questions I had. I have not had customer service like that in years. I am driving an hour to go to the LensCrafters where she works instead of using Pearle Vision which is 2 miles from my home.

Dr. ** checked my eyes twice and wrote bad prescriptions both times. I asked him if he would talk to another doctor about how he was writing down the prescription and he would not do so. He also would not refund my money. Lenscrafters made glasses for me 4 times with his bad prescription, trying to make it work. I finally went to Visionworks and the same thing happened. At this point, I went to another doctor and got a good prescription. They compared the two prescriptions and they were definitely different. Visionworks remade the glasses for me for free and regrettably, Visionworks lost out on an $800 sale.

I purchased a pair of eyeglasses in February. Two weeks ago, I went into Lenscrafters to show them the $450 pair of glasses that had developed a gap in the temple. They claim that I left my eyeglasses in the hot car and that is the cause. I do not leave sunglasses or eyeglasses ever in the car for that reason. They were annoyed by my request and told me that they would replace the frame this one time? The frame they had in stock was smaller than mine so they ordered supposedly the correct sized frame. I went in yesterday since they called and said my frame had arrived.

Would you want to support such a business? Read all about this scandalous story and LensCrafters' outrageous business practices and collusion with Yelp that is even supposed to review businesses not let them erase such shameful behavior. Please consider boycotting LensCrafters (especially the Fremont / Newark CA) in New Park Mall and write your disdain to LensCrafters, New Park Mall and EyeMed for their lack of support. Please ignore Yelp now that you know how trustworthy are their reviews...

Dr. clearly tried to scare me to come back for more examinations. Once done, Sales tried to sell me overpriced lenses. For a pair of glasses with progressive, the cost is almost $1000. Outrageous prices. At Sam's Club, the same glasses are for under $400 with overnight shipping. Clearly, LensCrafters' price are ridiculous.

Horrible service in Milford CT! It took me 6 weeks to receive my glasses and 5 trips. They re-ordered my lenses 3 times because they kept scratching the lens before putting them in or after they put them in, they lost my glasses case, and it still cost me $350. DO NOT GO HERE!

I purchased my prescription sunglasses at the Town Center Mall in Boca Raton, Florida. The glasses cost me $395. The anti-glare and UV coating on the glasses is peeling off around the edges, so I went to the mall and spoke to the store manager. She said that my glasses were out of warranty and offered me a 40% discount (off the list price) to buy a new pair of glasses. I told her that is not acceptable. I spent shy of $400 and I am not going to shell out another $300 for another pair, when this is clearly a defect due to faulty workmanship or quality, which is not my fault, and that I expected Lenscrafters to make it right!

Today on 5/3/2013, I visited the Lens Crafters at Glenwood Avenue in Raleigh, NC. I purchased my last two pairs of glasses from Lens Crafters. The first pair cost me $350 and the second pair cost $482 (over a 3-year period). The arm to my glasses came off and I was told the hinge was broken and could not be fixed. I would have to pay replacement cost and receive 40% off, still costing me $289 for a pair of glasses I've had 14 months. I stated that this was unsatisfactory, only to get smirked at by the manager. I told her that I would not spend any more money with Lens Crafters and she responded, "Okay." You would think after spending $832 in glasses over the last 3 years, plus eye exams you would not want to lose this customer.

I purchased a pair of glasses from Lenscrafters in January 2013 and the price was $474.45. This included transitional and insurance for $35. I had to have a remake on the lens and it took all afternoon as they took care of people who came in after my sign in. I asked them to put the reading area higher on the lens as it was too low, which they did not. I accidentally lost them and found that the insurance did not help on loss or theft. It covered damage to glasses only. My family and I have used Eye-Mart for years and only changed because of the convenience of this store after my move to Tulsa. Eye-Mart will take care of problems after your purchase without the insurance and is very dependable plus much, much cheaper. Eye-Mart quality is excellent. Even a doctor's office glasses are much less expensive. Think twice before you enter a place you are not familiar with or you might get stung.

I paid for scratch protection on my progressive ray and each lens did get scratched. Per tech $100 cost to repair lens. Why did they charge for scratch protection then? Not happy. I will never go back to this money-hungry place. This is the Lenscrafters in the Laguna Hills mall!

I spent over $600 on a pair of progressive lenses at the King of Prussia, PA Lenscrafters store. The employees (mostly part-time) were uninformed of what they were selling and not competent in the technical aspects of eyeglasses. They were also apathetic and delivered poor customer service. I'm not happy with my glasses and I will most likely return them and go somewhere else. I would not recommend Lenscrafters.

My glasses broke and I could not get into my regular doc fast enough. I called Lenscrafters and asked if they took my insurance carrier. They did, and they had a couple openings. So far so good! My insurance has a 10-dollar copay on the exam and $25 on glasses. However, they split their exam into 2 parts and the copay only applies to one part! This seemed dishonest, so I declined the 2nd part of the exam. I really just needed glasses ASAP. Then I wanted to know what the allowance was for lenses and frames. At this point I was told the lens side does not use my insurance. This is a university town, so this is a pretty common insurance carrier I use, same as the university.

I purchased eyeglasses in Fayetteville, NC at the mall location. They strongly advised me to purchase anti-glare coating. At $464.95, I'm pretty sure I bought every option, high-end lenses, coatings, everything but their warranty. Four months later, the anti-glare coating is coming off and they state I should now be using liquids in addition to a soft cotton cloth. I've been as far as I can with the company with lots of promises to call me back - that never happened. I will use every tool at my disposal to resolve this issue to my satisfaction.

I have been going to Lenscrafters for a number of years and have been reasonably satisfied. I usually don't get the lens coating as I find it very difficult to clean lenses that have been coated. This time, however, when I refused the coating, the salesperson told me that they had a new process where they put a coating over the coating that would protect the lenses from scratching as well as provide UV protection. I said that I would try it and paid an additional $80. One month I was back with a scratch in my right lens. Since I paid the additional $25 for the warranty, they replaced the lens for $25. One month later, I was back when I noticed that both of my lenses looked like the coating was getting scaly. Now I needed both lenses replaced so I told him that I didn't want the coating and they refunded $72. I guess I was happy with the service I got but extremely unhappy having a faulty coating foisted on me.

We went in for an eye exam for my son, picked out frames, and waited for service. I have insurance, so I verified benefits, which were $15 copay on lenses and a $120 frame allowance. When called up for service, I informed the "optician" of my choices. She stated because my son was under age 12, I was required to pay the $40 copay for polycarbonate lenses. I told her I was not interested in that option (clearly, it is according to state legislature). She refused to sell me the glasses my son and I chose, which met his Rx, because I would not upgrade to polycarbonate. My son did get glasses from Target, in which I could sign a waiver for polycarbonate lenses, which were recommended. I did call LensCrafters customer relations, and she stated they could only recommend polycarbonate. When I told her about my circumstances, she did not inquire on location, offer an apology, or show any concern with the ill practices of their company. My son has questioned about those glasses and why he couldn't get them and was upset to have to get different ones.

For the fourth time, my lenses have developed cracks from just wearing them. Three times I managed to have them do the repair under the one year plan that I paid for. Each time they gave me an attitude explaining that I probably did this did that to the glasses and that it was my fault. I work in a company where I get to see product issues from the inside, and I'm convinced that it has to do with manufacturing and/or the fitting of the lenses to the frame. From what I read, many have the same problem. I hope others will read all complaints before they do business with such a customer disrespecting company. They take your money and give you a poor product.

I went to Lenscrafters for an exam, waited as usual, got the exam, went and found some frames I liked. I sat down with a salesperson and everything came to around $1,300. So with discounts and a little haggling, I got it down to $1,035 plus the $79.46 for the exam. I paid cash for everything. The girl said 2 to 3 weeks, so I said okay. I called a week and a half later just to see how they were doing. The person who answered the phone said nothing, yet they will be between 3 to 4 weeks. I asked to speak to the salesperson I ordered off because that's not what she told me. She was not there. She called me back later and I told her the conversation I had. She said it's not a week and a half; it's only 8 days because they don't count weekends even though they are open 7 days. Figure that one out.

I purchased two pairs of glasses from Lenscrafters on 12/26/12. When I got the first pair, they were very blurry compared to another pair that I had with the exact same prescription. I told the person who had fit them for me and he said for me to give it a few days and come back if my eyes did not adjust. I decided not to fight them on this (even though I would be out $246.49) and just went back to wearing an older pair of glasses. The other pair of glasses were sunglasses. They literally fell apart in my hand about a week after I had gotten them.

I purchased new sunglasses in March 2011. The lenses have developed small scratches and little swirl marks; it's terrible to look through. I purchased the replacement insurance and the lens warranty - it was good for one year. I asked for a replacement of lenses and they would not do it. The salesperson said I must have left them in a hot car, not their problem. Do not deal with LensCrafters.

I purchased 2 pairs of glasses from LensCrafters in January 2012. I went back 4 times for adjustments and reflective coatings on my regular (not reading) glasses. The coating has been deteriorating progressively all year. You can see round circles, like suction cups, and bad swirls on them. Now, even when using their glass cleaner and cloth, there are so many scratches, my vision is being affected. I went back yesterday and got a very belligerent person who said, "We have helped you in the past, it is now a year, you will have to buy new lenses." She would not even look through my lenses, and was very rude.

My 20-year-old son picked up his eyeglasses on Monday, December 31, 2012. He decided, after wearing them for a couple of days, that he just didn't like the way they felt or looked. He went back to LC on Wednesday, January 2, and picked out a different pair of frames that cost less than his original pair and he was informed that he would have to pay an additional $60 in order to get his new frames. He's still wondering what is up with that. What happened to "if you are not satisfied with your glasses, you can return them for an exchange or refund"?

I took my teenage daughter to Lenscrafters to buy glasses to wear when not wearing her contacts. The saleslady was very friendly and took her time with us. My daughter chose Coach frames, which were 50% off. I handed the lady the frames and told her, "We will take these." She said, "If these become scratched or damaged within a year, you can replace them for $25." I thought that was a nice warranty and even expressed that. She totaled our purchase and told me the total was $321. I thought that was a little high, but went ahead and paid with my debit card. She put all of my papers into a packet and said, "Here is your copy of everything." She then asked me to sign a page with very small print, which I could not read. I thought I was signing the receipt for use of my debit card.

I purchased a pair of sunglasses with RayBan frames in 2008 (from what I thought was a reputable company) and approximately one year later, the film between the layers of glass started bubbling and shrinking away from the edges. I've had the sunglasses in three times since then complaining about the defect and the fact that it is getting worse. I was told that it was a heat related issue or Windex, just anything to wash their hands off the problem. I visited another reputable eyeglass store today for an eye exam and while I was there, I decided to show them the sunglasses and asked them their opinion of the problem. The salesperson that I spoke with used to work in a lab and she was familiar with this problem. She said it is a breakdown of the polarization process. She said occasionally moisture gets trapped between the layers and later causes these problems. They mentioned that if they had sold the glasses, regardless of the age, that they would have replaced them.

I have been a customer of Lenscrafters for years. I used to live in Virginia then moved to NY. I visited the Valley Stream location in October and got my son an exam and new glasses. I paid almost $300 which included the glasses protection insurance. This past Friday, I went for my son to get his glasses tightened because it was falling off his face and the piece by his nose bridge fell/broke off while in the store. The manager wanted me to pay an extra $25 co-pay in order to fix my son's glasses. After spending so much money just about two months ago, I refuse to give any more money after buying the extra insurance. I will never go back to Lencrafters again. The manager was very argumentative and was not trying to assist with a resolution.

Poor/non-existent customer service - After my eye exam on 12/4/2012, I took my prescription to the customer service area. I told the CSR that I wanted to keep my frames. She replied, "That will be up to my boss if you can use those frames or not!" I asked, "Why? I was able to keep them the last time." She again very arrogantly said, "That will depend on what my boss says," and took my glasses to the back. When she returned, she told me I could not use my frames. I again asked, "Why not? I was able to keep them the last time with no problems." She took my glasses and showed me screws on the bottom and told me the "barrel" would not allow for lens replacement; the lenses would not fit in the "barrel". I again emphatically insisted that they fit in the last time. She again insisted that it would not work. I said, "Then give me my prescription. I'll go somewhere else."

I am a customer and 4 years ago, I spent over $3,000. I went to the Aventura store and I waited for 30 minutes. No one offered any assistance. Finally, I had to walk out. I hope you have cameras to see the problem. What good is spending millions on it? I am in business too and it hurts me to see not caring employees. I would fire therm all and start fresh. Naturally, I am going elsewhere tomorrow. I feel badly for you that this happened.

I bought a $1,000 pair of Cartier glasses and the hinge has failed in less than a year. I have extended replacement warranty and they are refusing to replace unless I pay about $200 extra. They claim the model is discontinued and that is a lie as I saw the exact same pair in their showroom. This is the LensCrafters in Las Vegas, NV (truly a bunch of criminals).

Yesterday, I went to get my frames adjusted at LensCrafters. The man adjusted them using the hot machine to bend the frames then cleaned the lens for me. When he gave them back to me, the lenses had stress cracks in both and I was unable to see out of the glasses. He told me he did nothing but clean the glasses. I was furious as I had just bought these lenses 3 months ago and paid over $300 for the lenses alone. I can’t tell you how upset I was, and when I started to complain to the man who helped me, another employee came over to me and said not to yell at the staff. Finally, the man who helped me said they would get me new lens, but even though I asked to see the manager, no one came out to see me. Truly a terrible experience and the staff made me out to be the problem.

On 10/24/12, I had an annual appointment at 10:00 am. I was received by a female employee named Julie. Her customer service was very, very poor to a point that I just had to leave the store. She was very rude and unprofessional (did not greet me, no eye to eye conversation, would not let me talk and seemed molested when she couldn't pronounce my first name). I had to go to Lenscrafters in Moreno Valley just to find out how to submit a proper complaint. I will never have my eyes checked by Lenscrafters again, so please delete me from your mailing list.

I have gone to LensCrafters for years. I took my scrip to them for them to make in 1 hour. Instead, they did not say anything until after I had paid. She said “It'll take about 14 days; I'll call you when they come in.” What about the 1 hour deal or you don’t pay a cent for your glasses?! I could have had them sent off from the town I live if this is going to be the deal instead of driving 50 miles. I think LensCrafters should give me my money back - $500+ to come home with no glasses.

I've had my pair of glasses for five years now. I've taken them back to Lenscrafters twice before to have the transitional coating redone. The coating comes off around the edges, and makes it difficult to see. It sometimes gives me headaches, because of my long commute (I need glasses to drive). My wife just recently (10/6/12) took them to the Woodbridge Mall, in Woodbridge NJ, to get them re-coated. They told her that they could no longer fix them. They don't have the coating. My wife asked Lenscrafters, "What about the lifetime adjustment policy?" They said that was not part of it! Then my wife asked them to just remove the coating, and they also refused! They said it would damage the lens!

I just had an unpleasant experience. My optometrist wrote prescription glasses, which I had made at Lenscrafters. My husband used his American Express to pay for it and then left town on an international trip. I was very uncomfortable wearing them and started feeling dizzy. I called my optometrist and she decided to change them. I went to the Lenscrafters store in Staten Island Mall, New York City. As soon as the employee saw that I had a return, I started to sense hostility. The employee and the manager were rude and started discussing the issue together. Although I had the receipt and my husband's card number, the security code and the expiration date with me, they refused to make the return.

Lenscrafters class action lawsuit written all over them. They are professional ripoff artist. If you have never been there, please don't go. If you have been there, you absolutely, positively know what I'm talking about. I bought 2 pairs of glasses from them in April 2012 and this is September. My vision was not doing good so I went and got another eye exam. My frames are still good, so I called and asked if they could change the lenses because I don't need new frames. They said no, they could not help me. I needed to purchase everything, they told me. His name was ** from Montclair Plaza Store in Southern California. He told me my prescription was from January 2011. I said, "You have to be kidding. Why would I get some new frames with a prescription over 15 months old? Better yet, why would you sell me frames for a prescription that old?"

I bought a pair of sunglasses with all the bells and whistles (tinted, anti-reflective etc.). After a while, I noticed that there are small white lines scattered across one of the lenses. I returned to the store in Salem, NH and was told not only by the manager and the gentleman, who I guess makes the glasses, that I shouldn't have left them in my car and that those lines were caused by heat. I have had my eyes examined and of course the prescription has changed. I talked to LC to see if they are still using the same material not only in lenses but also in the coatings they apply. They confirmed that they were and wouldn't stand behind them if it happened again.

In January 2011, I went to Lenscrafters to get my eyes checked for the very first time in my life. I have never had my eyes checked before. They overcharge you. They charge you for parts of the eye examination that other providers do not charge you for. My insurance co-pay was $40. That was supposed to cover the eye examination and my eyeglasses. I ended up spending $175.00! Then, I only needed glasses for reading. So, I made the huge mistake in letting them prepare my eyeglasses! When I first put them on, I quickly noticed that some spots in the glasses were blurry. The guy that put my glasses together told me that it will take time for my eyes to get adjusted to them. That never happened! In fact, it made my eyes much worse now, almost 2 years later! Do not go to Lenscrafters for your eyeglasses. They are a rip-off and your eyes will not get better; they will get worse!

$500 transition sunglasses coating is coming off for the second time. They replaced the lenses after 7 months (July 2011) as I had the 1-year warranty which cost me $25. This August 2012, they deny there is a problem, claimed I scratched the lenses when the entire lens on both frames has turned fuzzy. It's best to stay away from these people.

Prescribed glasses ordered wrong - I have worn contacts for about 25 years plus and out of all those years, I have only worn prescribed glasses for about 6 years because I have found that glasses are too much trouble having to fix, clean, being careful with any prescribed glasses on the handling making sure they don't break, etc. After all these years, I have convinced myself to buy me a pair of new prescribed glasses, especially with my visit to the Oakley store in San Marcos. I walked around looking at some of the newer sunglasses as well as the prescribed glasses Oakley had to offer. I asked an associate for some help with some glasses that caught my eye. The style was the Coilover OX5043-0351 in color pewter. I asked the associate if the frames were available in black and he told me, "yes, they were," and if needed I could go to an official Oakley dealer "LensCrafters."

I went into LensCrafters in Macon, Georgia and had an eye exam. I was written a prescription. I looked at frames, but didn't see anything I was sold on. Since in live in the Atlanta area, I decided to check out the Stone Crest Mall store. I went to the mall store and found a $500 frame. Even though it was much more expensive that I expected, they were very attractive and I wanted them. About 9 days later, I was called in to pick them up. I arrived and tried them on and, oh my God, I couldn't see. I was asked if this was my first time wearing bifocals and I said yes. He said, “Oh, it will take some time for you to get use to wearing them.”

Unfortunately, your service was inadequate because my husband found his credit was charged $369.45 on November 30, 2011. I already cancelled the order on November 30, 2011. The receipt no. is ** which I just got today. I also never had the eyeglasses even until today (April 2, 2012). On November 30, 2011, someone in your shop called me and said my eyeglasses were finished. The service was not performed correctly, I did not buy the eyeglasses.

My 83-year-old mother paid in full for new glasses following an eye surgery to LensCrafters. Then Medicare paid Luxottica, which owns LensCrafters. LensCrafters will not refund my mother's money - they collected twice! After several months and numerous inquiries from mom and from her Medicare carrier, Medicare told mom they just got a "runaround" from the company. She's now filed with Ohio’s AG, but there’s no guarantee that will work. How can they get away with this? How many other seniors do they do this to?

In December of 2011, I needed to get my end of year eye exam in and Lenscrafters was the only place I could work into my schedule. This was my first time visiting a chain-type vision center. I had an appointment, but still ended up waiting for several minutes. The staff are not friendly or welcoming at all. The doctor was okay, but the same was a bit rushed. There was no assistance offered in selecting frames. Several weeks later, I was wearing my contacts and happened to pick up my eyeglasses. I noticed that one temple had a properly fitted small, black screw, but the other side had a huge wonky silver screw. If I bought discounted or second-hand frames, I was not aware of this. I still paid the full price. I did return to the store and they replaced the frames with no questions asked.

So much for same-day, even overnight, service! Back on May 21, 2012, I got my eyes examined and ordered my glasses for no-line bifocals with a special non-glare coating, scratch-resistant. It is now June 16, and I still haven't received my glasses! I called in the past week, and the office blamed the problem on the office overseeing them! It's not good business practice here.

I went to get new lenses on a great set of frames which I purchased at LensCrafters in Vernon Hills, Illinois. The frames were in great shape. It’s an Oakley Concrete 2.0 and just needed new Rx lenses. Then the guy working there wanted to check the old lens material. He muscled out the old lenses without loosening the hold-down screws. By doing this, he ruined and bent up the frames. He completely bent out of whack the aluminum frames. Then, I complained to him of such and told him to straighten them. He attempted for over 15 minutes and they were still messed up. He left kinks in the aluminum which cannot be straightened. I had to leave as my baby was getting fussy. I told him I would return the next day to pick up the frames. I will have to report back to see if they were able to fix what they messed up.

I returned a defective Oakley sunglasses to manager Marge, and she made it difficult to replace frames. I called Oakley, and they agreed to replace frames since I still was covered under the 1-year guarantee. I called Lenscrafters, and there were no return calls. I waited 2 months, and the manager said to be patient and wait! I called Oakley, and they overnighted frames the next day. The customer service at the Paramus, NJ location has poor quality. Oakley's representative was ashamed of their product being misrepresented.

I got an eye exam. I ordered two pair of glasses, one bifocal and one for driving. First, it took them 10 days before I received my glasses. After receiving my glasses, two weeks later, the glasses' lens smeared from the UV liquid they applied to the lens. I took the glasses to the store, the lady told me that these are scratches. I told her these are smeared from the liquid UV that they applied, plus I paid for scratch-resistant. She responded, "oh, there are no such thing as scratch-proof". These are the best material glasses and they don't scratch? Finally, she said that she ordered me a new lens and when they come in, that I should bring the glasses back to replace the lens. Another 10 days!

My daughter and I had an eye exam there in the Visalia, Ca office. Then, we both purchased a pair of sunglasses and glasses. Our glasses were fine but we were both dissatisfied with our sunglasses so I went in to choose another pair. Mine came back in time but I wish they were a little darker. He said, "We can't get it any darker." However, for my daughter to get her glasses darker, they ordered new lenses and it took over 25 days, when they should have been returned within 14 days.

On 03/31/12, in Holbrook, LI, I tried on about a dozen frames. Later that day, my eyes started itching and watering. I contacted LensCrafters. Their attitude was complete indifference.

The lens on my glasses had a small crack on both side of the frame, which I brought to the office's attention upon initial purchase, but was told there should be no problem. It was just the make of the frame. Over time, the area in question began to cause a progressive crack across the actual lens; thereafter, the lens on both sides started progressively cracking all around the perimeter of the lens.

On March 22, 2012 at approximately 6:00 or 6:30PM, I entered Lenscrafters with the hope that I would find the eyewear I was looking for. After a few minutes of looking around, no one came to assist me with any questions I might have had or just out of common courtesy. Shortly after, a group of individuals came in the store and was asked immediately if they needed assistance. I was totally taken aback! I waited a few more minutes, but to no avail.

I went in to Lenscrafters today to get my son's glasses fixed. He fell and scraped the right lens. Automatically, I was told I needed to buy a new pair. I felt super pressured into buying a new pair which I did not buy. After being put aside for awhile, I finally got help but service sucked. While being helped, the tech. goes to answer the phone. She was gone for about 7 minutes and chit chatting with other employees. When she came back, she said come back in one hour. I returned and a woman in a white lab coat gave me the glasses and said, "Try them on him. If they fit, you're done." Not good service. I'm never going back!

In June 2011, I was going out of town the next day and my glasses needed to be repaired. I took them back to where I got them from and the technician accidentally broke them. They offered to pay for a new pair from LensCrafters, since LC could make them within the hour. I have taken that pair of glasses back to LensCrafters 8 times in 8 months now. First, the poly lenses would get spider cracks. After several different lens changes, they ordered in plastic lenses. Shortly after that, I went to put on my glasses one morning and the ear piece fell off. It hadn't even been loose that I had noticed.

I am about to return to their store for my fourth pair of lenses in six months. I purchased the glasses and got their insurance and the glasses are great and their lenses are solid. However, they cannot seem to stop adding the batch identifier onto my lenses! I have spoken to several places who say when they cut my lenses, they are supposed to cut that out. However, all four pairs of lenses have had it on there. It's a little 'e'. This last time there was something like an 's' on there right in my line of sight. I do not understand how they can be so oblivious to the fact that no one wants to see blurs on their lenses when they look through them, which is what these imperfections in the lenses do. I will not be going back to them ever!

I've been going to Sears Optical for years simply because it was the only show in town. When Lenscrafters came to our local mall, I had to give it a try. They were fast, friendly, helpful and very efficient with my order. They even offered me one hour service and delivered my new glasses in 45 minutes. I am not sure what all of the complaints are about. I love Lenscrafters!

My order was not taken properly and needed to be redone. I was not offered my old lens. I was told to go home and get used to my new glasses which were not right. I could not read anything with them.

I purchased a pair of glasses in July '11 and by December '11, I had problem with them. They are rimless glasses and where the screws were put in to the lenses the lenses were splitting. I took them back and was told there was nothing they could do for me. They stated that something must have got on them. I have only used their lens cleaner with the soft cloth that comes with the glasses. Very poor service and I will never go back to them. These were $400 glasses.

I was in a LensCrafters store today with my son and witnessed a very rude, unappreciative woman give an employee a hard time for no reason. The lady clearly stepped or sat on her glasses to the point where most people would have excepted the fact they would need to buy a new pair. She asked the employee to fix them and she kindly said, "Sure, but I do have to make you aware that if they break when I try to bend them back, I cannot be held responsible. The woman said, in an angry voice, "They better not break!"

About 3 years ago, my glasses were purchased at Pearl Vision (which is now Lenscrafters) at 9569 Mentor Avenue, Mentor, Ohio 44060. The screw fell out of one of the temples. My husband took it to the store and asked a young man if he could put a new screw in the glasses. He took the glasses to the back room for about 20 minutes and came out and said that the temple was broken. He broke the tip off of the temple and denied it. I asked him if he could put two used temples on the glasses and he said that they did not repair glasses. What am I suppose to do now? I am 70 years old and can not afford new glasses at this time. I need my glasses.

On Saturday 11/19/2011 @ 2:30 pm I visited your store at the Meriden Square Mall to have my glasses adjusted I purchased from you. There were several customers in the store at the time and I was waiting at the counter. The General Manager Linda came to the counter and waited on a customer that had just walked in, they purchased an item which was buy 2 and get 1 free. I was there waiting long before they were; however I did not say anything at that time.

On Nov 14-2011, I received the most untactful service from Dr. Jay **'s Office. Poor customer service is the top reason consumers switch service providers. I was visiting the Great City of Savannah GA, and needed a new pair of glasses. I was directed to the office where I was over looked for 15-20 minutes, and when I was greeted, it was horrible. Never will I visit Lenscrafters again, if these are the people who'll work for you.

Very Bad service. I had eyes check up on 9/24/11. On the same day, I ordered reading/progressive glasses and I was told it will be delivered in 2 weeks. After 2 weeks, no one called. I called after the 3rd week. They told me they called but there was no message on my phone any way. When I went to the store, they said measurements were wrong and will fix it in an hour. An hour passed, they said they will have to send and will be here in a week. No one called me in a week. When I called them, they said the glasses not there yet.

So I go to Lens Crafters to get my spare glasses tightened because they are loose (I wore them for the first time today). So first they break one of the lenses in the process of tightening them, a process that should take 3 minutes and not actually break anything. Now I have to waste an hour waiting for the fix. They told me to come back in an hour. They broke the frames and now I'm expected to wait for ten days. It's still ongoing. God knows if they are competent enough to ever resolve this.

I purchased a pair of glasses from Lenscrafters at #753 The Gallery Shopping Center on March 8, 2011. I paid $603.47 including a 1 year Eyewear Protection Plan. It took approximately 45 days to receive the pair that I ordered. On July 18, 2011, I brought the pair of glasses back as one arm of the frame came off. On July 21, 2011, I was told that the pair could not be repaired. I paid $25.00 for a replacement. After constant communication with the store, I was told that the frames were discontinued and could not be replaced. It took me approximately 1 hour to locate the exact frames online. After communicating with the store, I was told that they located the frames and that they would be in contact with me for pick-up. These communications went on for about 30 days and it has no end in sight.

I ordered a pair of glasses from LensCrafters in Roosevelt Field Mall on a Sunday. Despite the fact that they offer glasses in one hour, I was told that it would be four of five days. Nine days later, with my calling every day after the fifth day, I still did not have my glasses. I told them that I am a missionary priest living in a third world country and that I was leaving the States in eleven days. That meant nothing. No one called me. I was told that the manager would call me right back as she was on the phone at the moment.

The doctor rushed the examination virtually without asking how I felt. Each time I tried to adjust my seat or an eye position, he interrupted and abruptly stopped me. He recommended progressive lenses without giving me an alternative to keep the ordinary lenses and gave a wrong prescription. On my second visit, he suggested the ordinary lenses without even explaining why he prescribed progressives from the start.

I purchased two pair of glasses from Lensecrafters at 755 Broadway, New York NY 10003. One pair of sunglasses and one pair of glasses. I was told that my glasses will be ready to be picked up in two weeks. My sunglasses were ready, pretty quickly, so I anticipated that my glasses were going to be ready as well. After calling at least 10 times, I got the runaround and a different excuse as to why my glasses were not ready for about a month. After finally receiving my glasses, they were poorly assembled and the right lens fell out as soon as I got home. It's a shame because I really like the frames but don't want to return them because I'm in college, I need my glasses for classes and can't afford to wait another month to repair my glasses.

Kathy, I'm sure you are proud of your *ahem* "medical expertise", but you obviously don't know nearly as much as you think. First of all, you must have a prescription for glasses, and yes, they do expire, so yes, she was prohibited from selling you a pair of glasses. Whoever sold you your glasses may very well have broken the law. Second of all, an eye exam checks for diseases of the eye as well as diseases that affect the entire body, and at 45 especially, 5 years is too long to go without an eye exam. So next time you decide to get on a forum and make a lying fool out of yourself, do some research.

On 6/10/11 (Friday), I bought a new pair of glasses for me, one pair for my son and my old glasses were to be my reading/computer glasses. Well, they did the reading/computer glasses right away, which I was not able to see in and they told me that the new glasses would take 7-10 days. I left with my reading/computer glasses which are really only to be worn while reading and I had to drive home with them. My eye doctor told me that they should have known not to make those first and that I shouldn't have worn them outside.

I stopped into Lenscrafter on Sept 17, 2011 with my daughter. My lens had come out again after numerous times, so I wanted them to fix the glasses. The male employee who waited on us said it wouldn't be a problem. He would melt down the wire frame and put the lens back into the glasses. Now mind you, I have bifocals and when he handed the glasses back to me, he said not to put them on yet because they were hot so I just put them into the case. Went to dinner, pulled out my glasses and I couldn't read the menu, everything was blurry. The next day when I got up, I reached for my glasses, noticed that the jerk had put one eye of my bifocal lens upside down! I couldn't believe it. I had trouble driving home that night, thank God I did not get into an accident. The next day, I brought the glasses back to Lenscrafter and raised hell. The manager hurried me away into a back room, apologizing to me, gave me an eye exam, then gave me a bill of $600.00 for a new pair of glasses, and the exam. She then made some adjustments on the bill, but I didn't realize her shooing me out of the room, what she was doing, and now the cost I must pay. They are very unprofessional and scam artists!

After spending two more hours at the store to complete an order for two pairs of eyeglasses, I finally gave up. The order process was interrupted numerous times. I was contacted the next day and was offered an extra 50% from the quoted price for the aggravation encountered. When I returned to the store the following day to complete the order and benefit from 50% discount, I was told that the discount is not from the quoted price given, but from the frame prices. After talking to a Lenscrafter's manager named Dominique, I returned to the store where I was told again that it was a misunderstanding regarding the 50% discount. They never keep their promises and offers. Customers, beware!

I went for an eye exam and the pre-exam was conducted by the store manager. He had me hold a black plastic paddle over each eye. When we were finished, he just put it back in the holder with the rest (how many eyes had been covered before me with the same one?). The doctor did my exam and said he couldn't correct my vision to 20/20 (no explanation) and almost poked my eye out with a pen. He wrote my prescription, but not enough information for the optician from whom I ultimately purchases the glasses (she had to call to get the full prescription). They wouldn't accept my $10 check because their check approval service told them my driver's license wasn't valid (it expires in 2014). It took longer to try to validate the $10 check than the whole exam! I have thousands in the bank and they wouldn't approve it! I will never go back there.

I went in to have an new set of glasses made from my current prescription. I was picking out a frame and Susan looked up my records. She proceeded to tell me that "it was against the law" for her to make me a new set of glasses from my old prescription because my prescription was more than five years old. I questioned it being "a law" and she repeated it and scolded me about how important it is to get regular eye exams.

After returning my first pair of glasses for an improper fit, my second pair fit my head worse than the first. I've had them for less than a week and the sides are already bent in a V-shape and the glasses barely fit around my ears. Thus, they continually slip down my nose and have to be pushed back up every 20 seconds. I tried to return them and they won't do anything now.

I went to LensCrafters in Sanford Mall, FL to get prescription glasses/sunglasses. I picked out a nice pair of metal framed glasses and a pair of prescription Oakley sunglasses. The glasses were supposed to be done in an hour, and when I came back in a little over an hour (after shopping in the mall) -- I still had to wait for my glasses to be finished. After waiting about another 15 minutes, I was informed by the sales person that the lab had scratched the lenses, and was asked to wait while they "quickly" reworked a set of lenses for my glasses. After waiting another hour for my glasses, the sales person finally came out with my new glasses. Unfortunately, I was tired from a long day at work and the lighting was such that I could not see it. But not only did the new lenses have scratches, but the frames did as well. It's like the lab tech had nicked them up trying to get the lenses in/out.

I purchased a set of eyeglasses and was talked into buying a one-year protection plan. When my glasses broke, I returned for a replacement. I was told that I had to bring in a piece of the old glasses before credit could be given. I needed glasses, so I paid for a new set ($373).

I bought a pair of glasses but less than a year later, the welds on the frames fell apart. LensCrafters refused to fix or replace them and said that "if" they had a new pair of frames like the ones I had, I would have to pay for them. At that time, they didn't have any. I checked with them a month later but they still didn't have any so they refuse to help in any way. I have been wearing glasses for a long time since I was little and I never had a pair that falls apart.

My wife purchased a prescription eyeglasses with transition lens. Less than 30 days, the protected coating for lens peeled off. Lucky we were less than 30 days, so they repaired free of charge. After 7 months of used, the coating peeled off again and they refused to replace the defective lens. My complaint is that they used cheap and lower quality lens, so should they be liable for their defective product?

What a horrible experience! I ordered glasses on August 1, 2011 and have not received them until now! It is now August 18th and they keep giving me the run around. When the glasses were ordered, I was told it would take 7-10 days before they would be ready. I called on the 10th day and they were not at the store.

On 7/21/11, I shopped at LensCrafters and was interested in a new metal frame. Because my eyesight is poor, I was told by Nate, the salesman, that they could manufacture me a "state-of-the-art" lens that would not show the thickness of my lenses and would fit nicely within the metal frame. I was also told that I could purchase a sunglass clip-on after the lenses were made.

I won’t even rate this experience. I went in and was conned into buying a $350.00 glasses. I went back in the next day to get a refund, and these people were rude! They were saying smart things like, "well pick out another pair, and “well, get everything taken care of”, and I said," I just got these, and I just want my money back!" They kept on and on until I had to raise my voice, in a store full of people. I will NEVER go back to them again! To top things off, I paid with my debit card. It’s been more than a week, and my money is still not back on there!

I took in my eyeglasses when the screw securing the temple came unscrewed. The salesperson took them back to be looked at. When she came back she informed me they were not repairable and I would need to get a new frame. I went home and located a small screw driver and repaired them myself. I will not be doing any further business with LensCrafters and will advise other persons not to.

My son's glasses broke which were purchased at Lenscrafters. We went in on 12-6-2010 and a lady looked at them and stated they couldn't be fixed to pick out new frames. We did and she said that the lenses won't fit into the new frames and he needs to get his eyes examined. I told her his eyes were examined a year ago and she told us to come back with the prescription, which they had a copy of. We left and returned on 12-7-2010 with the prescription. There were 2 people working so we had a seat and waited. Customers came in after my son and I, and the man and lady working waited on them first and did not acknowledge us until we started walking out.

I had been having problems with the contact lenses I got. They kept ripping in my eyes. I told them that I worked around stoves and ovens that are very hot before I even received or ordered them. I told the doctor that they kept ripping; he replaced the ones that ripped and they continued to rip.

I ordered new prescription lenses for my glasses and was told 10 to 14 days for delivery of lenses for glasses. I kept my old frames. I brought in my old frames to be mounted to the new lenses. I was told to wait for 40 minutes for my glasses. I left. I came back in about an hour or so and still had to wait. Then the sales clerk brought my glasses to me and asked me to check to see how they felt. I felt good, but I noticed that the frames where not the ones I left. I told her to check to see if these were someone else's. She repeatedly told me that these frames where the ones I brought in. How can that be I asked because mine are gold rimmed and these are bronze rimmed? She said that most probably my glasses where dirty and that they had clean the frame and that I didn't remember what color they were to begin with. I did.

I purchased glasses from Lens Crafters in April 2009. On 9/18 I noticed the cover on the lens were peeling back! I went to the store on 9/19 and I was told they could replace it for 50%. I paid over $700 for these glasses and I have worn glasses all my life. I have never had any problem with the lens. I see this happened to another customer. I think Lens Crafters should replace my lens at no cost! I to was told there is a years warranty.

On 5/15/2010, I purchased sunglasses at LensCrafters Store at 670 Southwest Plaza in Littleton, CO. Because my prescription is so strong and I cannot see without my glasses, I depended on the sales person to help me. I was rushed into buying a big heavy frame. I told her I definitely needed the thin lens and she said no problem. She wrote up the order, but I did not read it. I trusted she did it right. I never order glasses without the thin lens as they are too heavy.

I purchased a pair of glasses/lens there less than a year ago. I started to get thin lines coming from the rims - looked like "stress fractures". Didn't do anything about it for a while but it started to get bigger. So, I called and the girl at the desk asked me if I had plastic frames. I told her I did. She said sometimes that happens and to bring them in and they would be replaced. So, after driving over an hour to get there, I showed the person my glasses. She said, looks like stress fractures. Let me take them back to the lab. Came back and said the lab told her I could buy new lenses. they had a special 1/2 off.

I called Lenscrafters in Omaha which is 75 miles from me and told them my new puppy had ate one of my lenses and to see if they could get me glasses that same day. I told them what I needed and she said yes. When I got there, I had my exam and when I ordered my glasses she said that they would take three days. So therefore I would have to come back. So three days later, I went back and picked up my glasses which I was not happy with already. In May, I returned with my glasses because the lenses were scratching and the lady told me it would be $240 to replace the lenses. I was not happy so I left.

I have EyeMed insurance for my whole family and used this store for my family's eye check up and purchased glasses this year. Today (6/21/2010) I went into this store to purchase sunglasses. I saw a female associate sitting on one of the customer service desks. I contacted her by saying "Excuse me, can I ask a quick question?” There was another lady customer behind me. The associate ignored me and contacted her by saying "You come in.” The lady customer told her "Go ahead with him. He has a quick question.”

My husband and I went to get a pair of glasses and an eye exam. The Eye Doctor was great and very fair. The problem was while he was getting his exam, I witnessed a staff member quoting a price to a customer and when the customer told her he only had a little over $200 to spend, she flirted with him and assured him the price on the glasses were just a little over $200 and that they had a 2-for-one special and he could get a pair of prescription sunglasses also for the same price. She told him how great he looked in them and winked to her co-workers of which they were 5, just watching the show. They then watched him dig in his pocket to get the $289.00 she stated, of which he had in cash. She then told him it would be $398.00 of which he said he didn't understand. She said to him, "That’s what I said it would be, don't you just have a credit card?" Of which he dug out and was embarrassed with everyone watching.

I visited this office 3 weeks ago and got a new prescription for my contact lenses and bought 1 year supply of the clear contact lenses from them. On one of the sites on the internet, I found beautiful colored contact lenses with my dimensions and I ordered them. When a representative from the site called the Dr.'s office the first time, to verify the prescription, they said that my prescription was expired. I called the Dr.s office and reminded them that I was there 3 weeks ago. The second time a representative from the site called the Dr.'s office; they said that I was not fitted for color lenses. I called the Dr.'s office again and they assured me that I am fitted for color lenses and said that the company has to do a request via fax. The company did that.

On February 2009, I purchased a pair of glasses from LensCrafters. A couple of weeks later, they started to crack in between the lenses. I went back and showed them what had happened and was told that they were defective lens from the lab they were using at that time. My glasses were replaced and since then, I have had five replacements done.

My family went in for new glasses. There was a large sign in the store that said, "No Interest No Payments for 12 months". We were asked if we'd like to put it on a Lens Crafters credit card with the advertised special? We said, "okay, I didn't have my credit card with me" so they called and got the number. First, they asked to speak with me, I was handed the telephone the person asked if I'd called ahead and had the card closed that day? I replied no and gave the telephone back to Lynn. We purchased our glasses and thought everything was fine, that was January 31, 2010. 7 days later, 2 of us exchanged our frames at an additional cost. The same sale was being advertised, and I asked if it applied to the new frames? I was told yes.

After I contacted the LensCrafters' head office consumer line, a person named Milton contacted me and the store manager, and after the store manager failed to respond the second time, LensCrafters, through the efforts and dedication by Milton, replaced the defective lenses for me today. Great job Milton, at LensCrafters' head office consumer support. I am very happy with the service I received from Milton at LensCrafters' complaint line. Now I have the same prescription as before, but new lenses without the spots on them.

The lenses developed two spots in the lower and upper corners of each lens, and when I took it to the store, they said that the technicians are unavailable to look at it. The next week, they refused to show it to technicians, but stated that the lenses are defective and I must purchase new lenses at $375.00, both time refusing to have a technician looking and cleaning the lenses.

I went into Lenscrafters in the Park Place Mall in Lethbridge, AB just before Halloween. I ordered a pair of D&G frames that was used and returned and had my prescription, etc. faxed to the office. I loved the frames and they looked awesome on me. They were plastic frames. Approximately 10 days later, I went in to try on the new pair. They did not feel right on my face so I decided to take them and try them for a few days. The frame was distorted on my face. They looked uneven and felt very loose. Also, the progressive on the right side was wrong and so I could not wear them for any length of time. I went back to the store to get this fixed and I was treated like it was all my fault. They had to order a new lens.

On 12-5-09, I called up to get some insurance information and coverage. This sales person wasn't willing to assist me over the telephone. Overall poor customer service and no professionalism.

I and my wife had ordered two glasses and we're assured delivery within 7 days. 10 days went by, and no one contacted us. When we called to inquire, they very rudely said, "How will I know where your order is?" Upon asking when I can expect the delivery, they replied, "We have no idea. Obviously, they have not come, which is why we have not called." Finally after 15 days, they called and told us that our pairs have been lost in mail! When asked if they have the tracking number, they obviously didn't have one. We asked if they could expedite the delivery and if at least there is a sure date to get them, they said there is none and this time too they could get lost! That was it. We did a full refund on both our pairs. And now, we have to order everything again with some other company. While doing the refund, I asked if there is a customer feedback number, and they could not find for one. Even the manager didn't know how customer feedback could be done! Truly amazing!

I have been a LensCrafters customer for many years. Two years ago (2007), I purchased a pair of Prada glasses (multi-focal) at the Braintree store. The ear piece disconnected from the frame. I wore my old Ann Kleins for a while then went back to LensCrafters. I was told they could not be fixed. I purchased a pair of Burberry frames and lenses that day. I was upset that the glasses could not be fixed, and in December of 2009, I returned to the store to buy sunglasses. The service was so rude that I vowed never to return.

I purchased prescription eyeglasses for $514 in February of 2009. Seven months later, the right lens began fracturing in about 6 areas on the top of the lens. LensCrafters admitted fault but will only offer a 50% discount on new lenses. Total for new lens replacement will cost me $140. I am extremely dissatisfied with the lack of service and unprofessional attitude of LensCrafters. I will never return and cannot recommend.

I have taken my daughter to this Lenscrafters since 2005 and every year, without fail, I have issues with my insurance. The first couple years, they told me I owed a co-pay for polycarb lenses. After a call and a wasted hour, I got it straightened out. I knew my insurance well. I am a medical biller/coder and always come prepared with what is covered. This happened 2005, 2006 and 2007. So in 2008, I was prepared for it. Instead, I have to wait for 30 minutes in a very cluttered store since they were remodeling. I could only go 25ft in the store since you had a stroller. After picking out a frame (not many choices for a 12 years old), I was told I owed a co-pay. At this time, I was extremely frustrated and explained until I was blue in the face and Chris pretty much told me this is how it was no matter what paperwork I had to back it up. I then left refusing to pay the co-pay.

Manufacturing defect in Burberry eyeglass frames with faulty hinges.

After having a bad experience at Eyemasters in the same mall your store is in, I went to Lenscrafters to find new glasses. The person who helped me that day was Peggy. She seemed very knowledgeable, friendly, and willing to help me. I told her what I was looking for and the price I had paid without my insurance at Eyemasters ($279.99) for designer Armani frames and Essilor lens with progressives and transitions, UV, scratch resistance - everything! I have Eyemed insurance.

I was stopped for shoplifting. Police were called and they found nothing. They never said they were sorry. I was totally embarrassed and want to see a lawyer.

I paid $352.47 for prescription sunglasses on 2-23-08. On 5-1-09, I noticed the tint coating is peeling away around the edges. I was told it is over a year and they want 50% to have new two new lens made. I have my original receipt and nowhere does it say anything about one year warranty.

I just wanted to report unprofessional and rude behavior. It may have had something to do with race; I'm not sure. I went in this establishment to purchase a pair of eyeglasses. I can receive a discount from them so I gave it a try. I'm in the Kaiser plan so I came with my prescription only and my discount card. I was not helped by anyone except the doctor who had been standing near the door. After I selected a pair of glasses, I took them over to the checkout counter to ask the approximate price of the glasses. The frames were $159 and were slightly loose and crooked. I asked the older woman at the counter if they sell these frames even though they seem to be loosed and crooked. She said in a very nasty tone, "Oh yes, they are not broken. That's how they are and we do sell them just like that." I asked if I could have an approx. price with my prescription. Not once did this employee look at me.

On April 6, 2008, I went into Lenscrafters to purchase glasses for my daughter. I have purchased many times over the years from Lenscrafters and written many checks from my BOA account that I have had opened for over ten years. I wrote a check for $244.96 and my check was declined. I had to go to my bank to get the cash and go back in like a criminal to pay in cash for my purchase. I later contacted Lenscrafters to find out why and they told me to contact Certegy at 1-800-770-3792.

As stated below, they were supposed to accept Aetna Ins. When I showed up and filled out the paper work I was told that they did not accept my insurance. I showed up on time and was told by Mr. B., they were short handed and it may be a few minutes. What is the sense in making an appointment just to be told you have to wait and then are told we do not accept your ins. when it states clearly on the web sit they do? I took back my ins. card and left.

This has now happened twice to me, and I think it borders on a bait & switch tactic. The frames on my eyeglasses broke, leaving the lenses undamaged. I took them to Lens Crafters (where I had bought them), to get new frames. They said they couldn't give me new frames because they no longer carried that style. They then said that my only alternative was to buy new lenses as well (which I didn't need), for an entirely new pair of glasses. But that wasn't the end of it. Before they would sell me the new glasses, they insisted that I get a new prescription, which meant paying for a new eye exam as well. What should have been a simple purchase of frames ended up costing me hundreds of dollars more than it should have.

Having headache went ot Lens Crafters for exam by Dr. Fu. Before exam started I told Dr. that 1 1/2 years ago that I had catarack surgery and had to go to Retna specialist. He went ahead with exam and wrote out a perscription for me glasses. When glass came in wass told by Dr. Fu to wear them a few day so my eyes would adjust to them. Still having headache , can't read books. I own a used book store , my eyes are very inportant in my work. Went back again and they adjusted them again. Still having headaches. Put a hand over my right lens and could see print in book.

I have bought glasses from this Lenscrafters store for years and have always been satisfied until last year. I bought a new pair of prescription polarized sunglasses. After a month the coating began to crackle so I returned them. Reluctantly, the Lenscrafter folks replaced the lenses with a warning that they wouldn't do this again as I had probably left them in the car where the lenses had overheated. Almost immediately, the edges showed cracks. I took them back and they were again replaced. Then, the lenses began to seriously crackle around the edges.

On 12/30/07 I had an appt. for an exam so that I could reorder contacts. After the exam I requested to try a different brand than I had worn previously. They stated no problem and said they would call when they recieved because they did not have any samples in my prescription.

We bought 3 pairs of glasses. There is suppose to be a 2 year warranty. My glasses broke one week after I got them. I brought them back and they refused to fix them and said i would have to but another pair of frames. They are $300 glasses. And the frames alone were $165 they said they would give me half off on the new frames but that is all they would do for me. Plus I would have to wait 2 weeks for them to come back. I am a truck driver and need my glasses for driving. I ended up having to go to another place to have them fixed. And he did it right there on the spot for me, he had to use another pair of frames to fix them so I had to spend another $75 but it was less than what lenscrafters was going to charge me.

At the end of August of 2007, I went to LensCrafters to fill a prescription given to me by my ophthalmologist. I was told that the glasses would be ready within two weeks, and I would be called to pick them up. Within the designated time frame, I went to pick up the glasses. I went home and tried to adapt to the new lenses. I was told if I had any problems to call. In about a week I was having problems seeing with the glasses on. I called LensCrafters and was told that the lenses take some time to get used to. Then I went back to the store and spoke to one of the representatives who told me again that the glasses will take time to get used to. While I was there I mentioned to the representative that the clip-on was already chipped, and she informed me that it will be replaced.

I was charged $684.50 A refund of $280.50 is due. I was told that Lenses crafters had no control when I would receive-through direct deposit- my refund

Several months ago I went into Lenscrafters to have a new pair of glasses made, since they had done work to my satisfaction before. I had an eye exam, and got a prescription. I brought in my own frame (from an old pair of glasses, which were a good fit) and had new lenses put in. I could not focus properly with the new glasses, and took them back. It turns out they had put in general-vision progressive lenses, whereas I wanted glasses for computer work. They made new lenses, according to a different prescription. I still could not focus quite properly on my computer screen with the newly made lenses, and I used them only rarely, since i felt I was straining to see.