LensCrafters Reviews

This place is now horrible. I used to get my glasses there all the time and had them within 2 hours. Now they refused my prescription, stating, "We have to put progressive lenes in both eyes." My left eye gets no correction. "We can't do that." It is a legit prescription too. STAY AWAY FROM THIS PLACE. I would give them a zero stars if I could. No service, and one of the highest prices.

I will not take chances with my vision on a mall optical center in the future. LensCrafters in Eden Prairie wasted a great deal of my time and money. They have told me that I have to tilt my head back or lift my glasses to see my computer with my new progressive glasses, which isn't the case with my last pair of progressive lenses. My old progressives do not have this issue. The eye doctor at lenscrafters even said my prescription isn't that much different. If you need to tilt your head or raise your glasses to see your computer, they should tell people that BEFORE spending a lot of time and money getting new glasses. I expect glasses to do what they are designed to do, help you see. And progressives are supposed to be multi-focal.

This review regards a negative experience I had at the LensCrafters in Glen Allen, VA. Awful experience with an employee when I needed help with glasses after purchase. They are nice and friendly when you go in initially to purchase but if there is a problem, they act like it is a major inconvenience to help. When I did a review for the store, they respond by stating to send email to customer service. I did that and got nothing but a run around. I had to send multiple emails and make multiple calls. You never speak with the same person and can't get a manager. They did absolutely nothing. Wasted so much time to get nowhere. Will never give LensCrafters another dime and let co-workers, friends and family know about this experience.

Calling them scammers would be kind. They wanted more than I get from my Social Security check for a basic pair of glasses. I walked out mad. Went online to Warby Parker and got a nicer pair for about $100. I could have bought 5 of these for what the scammer LensCrafters charge.

I was in Naples for the week on vacation and stupidly only brought one pair of contacts with me and no glasses. I lost both of them in the ocean and was going to have to go the rest of the week and 12 hour drive home partially blind. I was able to get my eye doctor from home to send me my prescription, so we tried to get a trial pair from an eye doctor in our area. We walked in and were immediately greeted, we then started troubleshooting to see what my options were. Luckily Camden was able to figure something out for me and I no longer need to spend the rest of my vacation unable to see! Thank you to everyone who helped me and was able to save my vacation! They had wonderful service and generosity, and empathy for my situation🫶

I went to Lens Crafters today in the Macy's store (Boca Town Center) in Boca Raton. My wife had an 1100 apt with the optometrist to get an eye prescription. When we got there the most arrogant lady named Michelle totally turned us off and we left the store. She said the optometrist was running 45 minutes late and then would go out for lunch. Then she said the price which was quoted was wrong unless we bought our glasses there. LensCrafters should be ashamed to have someone like this representing them. I was so upset I didn't want to even shop in Macy's.

GR at LensCrafters Southgate Mall in Sarasota is the best. He help us every time we need it. Could be a quick adjustment or any type of glasses need. The associates in general are great. GR (perhaps JR) is outstanding.

Review for LensCrafters – Carrefour Angrignon, Montreal (7077 Bd Newman, LaSalle). ⭐ 1/5 – The worst experience ever. I ordered glasses last year, and after six visits, my order is still unresolved. When I finally asked for a refund, I was told their machine was not working. On August 2, 2025, when I went to pick up my refund (after confirming by phone), I was treated so poorly by the manager, who refused to provide his name which. In Quebec, there is no general legal obligation for a store representative to provide their name to a client.

I placed an online order (first time customer), thinking it would be safe as it was a prescription for cheaters. They came fast, however everything was a blur. It is now a week later after my return, to the store, with three customer service reps telling me three different stories and no refund or insurance void in sight (pun intended). I can’t get another pair because the insurance hasn’t been voided. They now claim the return number doesn’t exist, even though it came from their official email.

I have been going to LensCrafters for year now however after I reached out to ask for my PD to purchase glasses from another company I was denied access to my information. I will definitely be going to another provider in the future. The Campcreek location is the office that have denied me access to MY information. The young man that answered the phone advised that he would need to ask the doctor if that information could be provided, returned in less that 2 seconds and stated the doctor stated that the information requested could not be provided because that information is not a part of my file.

I visited LensCrafters in Santa Rosa Plaza, Santa Rosa, California. They used all my insurance benefits coverage, and at the end I received contact lenses that I’m not able to use. The distance prescription works, but not the close range, which I need to read or work. This is not my first time wearing contacts, actually I’ve been using contacts for over 25 years, this is the first time I have problems with a contacts or lenses prescription. I ordered glasses form another company named FYTOO using Lens Crafters glasses prescription and as well, this ones didn’t work. Everything seems very blurry. So I ended up continuing using my previous glasses prescribed by Kaiser in 2022.

Went to Rio Gaithersburg location. I told them about using my insurance for prescription glasses. They asked me to look for frames. Spend some time and finally selected one. However they said VSP is not in network! Total waste of my time. They should have asked me beforehand.

It took 4 trips to LensCrafters in Plainfield Indiana for them to use my old prescription and sell it as new to me, like after 50 yrs of wearing glasses I wouldn't know, I'll never go back, what a wrong choice.

Do not buy anything from them online. I received my $600 glasses in mail and there were four black marks on the lenses that will not come off. Dealing with customer service now which sucks because you can't just call and talk with someone, they force you to chat with them. Very annoyed with their whole process and terrible customer service. I will not give them in store business either since they are so terrible. How could the buffoon who shipped glasses not see that there were clear back marks on the lenses right in the field of vision? Clearly they did see them and just shipped it anyway rather than try to fix the problem. I'm sure nothing will happen to this individual either, so no accountability...Just don't buy from them especially online.

I went to LensCrafters to get new glasses after losing mine in the lake. I decided to get contacts so after the exam they gave me a pair of contacts to wear for a week. After wearing them for a while I called to have them redo the exam because my vision was blurry, so they did but it didn't change anything and my vision was still blurry. I have 3 prescription cards from the last 15 years or so and they were all pretty much the same prescription but the one from LensCrafters is quite a bit weaker, l don't know how they could screw up 2 times in a row but they just implied that it was because I was using contacts instead of glasses as to why my vision was blurry.

Ordered glasses almost a month ago and still haven’t received them. Have had to call email with several staff who have all given me incorrect informations. I ordered them June 15. It is now July 6. No one can give me a direct answer if when I will receive them. I spent almost 900 dollars with insurance and what I paid and nothing. Don’t purchase from here. It’s not worth it.

LensCrafters – Coastal Grand Mall, Myrtle Beach. If I could give zero stars, I would. My experience here was absolutely terrible. From the moment I walked in, the staff was rude, dismissive, and acted like helping me was a chore. There was no professionalism, no courtesy—just a group of catty employees who clearly had no interest in providing decent customer service.

I broke my frames. Tragic. LensCrafters was SO easy from the phone call to verify insurance, the exam, choosing the lens, and completing the sale. Everyone was super friendly and patient. There was no rush or sales push. They wanted what I wanted and I was able to purchase the perfect glasses. Thank you to Josh and Chloe!

My husband and I both bought glasses from Lenscrafters but never again. Right from the start I had trouble with them. I could not see clearly out of them and the glasses were thick, scratched easily and needed constant cleaning throughout the day. Sometimes 5 or 6 times. I subsequently learnt that even the prescription was wrong when I went to another place and they were too strong in some areas. They kept on falling off and were uncomfortable. The staff were obviously not trained in how to fit glasses, they had not a clue, nor did they care.

I’d like to thank Terry Cunningham the licensed optician in LensCrafters in Emeryville for patiently adjusted my glasses that I had bought from somewhere else, and educated me on the three different measurements that each glasses have. He didn’t give up until my glasses felt comfortable on my eyes. He didn’t give NOT charge me anything for his time and effort. I really like their service, and for sure I’m going to order my next glasses from them.

Absolutely awful experience. My glasses came in wrong not once but twice, the return process was messed up not once but TWICE, the refund was messed up not once but THREE times and in the end I lost $75 and nothing was done to fix it. Run away

Worst experience ever. I was told we get refund if the glasses do not work or we not happy with them. We ordered two pairs for over $800. None of the pairs worked and they refused to refund us. Later we ordered the same glasses from another retailer right beneath our eye doctor's office. The lens are much thinner and lighter. It is the exactly same setting. This is the worst company ever. Should go down not in service at all. Scam people for money.

We visited this store to inquire about a broken frame and our sales associate was Amandi(sp?). From the onset, Amandi was unprofessional and cross. My family was looking at frames and I was sitting in a chair. I heard a conversation behind me and when I turned around I saw Amandi and two other associates talking as they looked at my family. Amandi while still looking at my family began to shake his head side to side in disgust. I was appalled by what I witnessed and asked Amandi if I missed something. He replied that they were talking about some training they completed. I asked why he shook his head in disgust while looking at my family and he said it was a personal conversation. The lack of empathy and his demeanor was gross. We decided to visit another store at 908 N State and had an excellent experience. Will not visit this store again!

I entered your South Hills Village store in Bethel Park, PA and was greeted by Laura **. I needed advice on replacing a temple on my sunglasses. LensCrafters does not sell separate parts, but Laura made several helpful suggestions on where to look. As I was leaving, she asked if I had time to wait while she looked for a suitable frame to match my lens. She took about 15 minutes looking and found a frame that would accept my lens. She also told me about your sale on lens and frames. She went well beyond my expectations for customer help. Laura is a true professional and a great asset to Lens Crafters' success.

Excellent customer Service at Sugarland, TX Store. I take forever to decide. Victoria was with me the whole time so patient and kind letting me know it was ok take all the time I needed. The rest of the staff also participated giving me feedback. Also worked with Samira ** when Victoria was out. Very professional and knowledgeable. Called back later to request my receipt I misplaced and Samira ** was very helpful and provided the receipt immediately. And she remembered me! I cannot express enough what a pleasure it is to work with the Lens Crafters staff. I always buy from Lenscrafters due to their quality of glasses and the ease of doing business with your company. Thank you LensCrafters for making it easy to do business you. Thank you to all Sugarland Personnel for your patience, kindness and efficiency.

This is LensCrafters in Watchung NJ. I ordered & paid in full new glasses on April 30, 2025. But I had to call on 5/16/25 to see if the glasses had come in & they had come in on 5/2/25 - Two Weeks Earlier - said they texted me but the number on my account is a Landline. I don’t have a cellphone. Very Poor Customer Service. I will share this with Better Business & LensCrafters Corporate. I am a woman senior citizen & want to alert other seniors to Beware. *

The Santa Monica branch messed up my contact lens prescription. I have had the same contact lenses for 8 years. I was very happy with them. I told the doctor not to change them. She asked if I had any complaints with my current prescription and I repeatedly said no. But she told me a slight tweak would make them more comfortable. They didn't - it was hell. I even had the foresight to push back on her recommendation and she told me just to roll my eyes if that happens. Didn't work. Now I can't see in one eye if I wear contacts and I have to wear them in my line of work. One of them is really uncomfortable after they adjusted the prescription.

I have been customer for past five years. Today my wife and had an appointment for 3 and 320pm. I was 15 minutes late to the appointment, they canceled my appointment. Congratulations Lenscrafter you lost a 2000 dollars plus 2 patients. We walked over to Pearl Vision, got our prescription with no problem. SAVED A TON MONEY

I had a horrible experience with LensCrafters. I had the eye exam done at the store and ordered lenses for my Meta Frame, which I bought in. I was told LensCrafters can do lens for my frame. A LensCrafters doctor ordered my prescription; the same store did my lenses. My lenses were delayed initially 3 weeks. When I was called, it was being ready, but the person was not there to fit my lens. Then I was told that they have to reorder the lens as it’s not the correct size, causing an additional 2 weeks of delay. After 2 weeks, I was called again, and when I picked up my progressive lenses, they were inverted, causing a headache. I had to bring it back to the store and they reordered, which took another 2 weeks. When the lens came back, the angle was an issue as I had to tilt my head to get things done.

They never provided me no info for warranty. I told them that I don't want the glasses until I come and put the money for the warranty unprofessional. I am a mad customer. They didn't give me A proper full eye exam like their other competitor who has the same feed for an eye exam which does more than this place? This place is a joke. If you do decide to come here, make sure you have someone that's very knowledgeable I'd rather go to Wisconsin vision, then this place never again.

Came in to do my annual eye exam, and LensCrafters is right there. Briana she acknowledge you when you come through the door and ask what do you need and she’s here for you. She met all my expectations. When I choose them she said I did the right choice because they were beautiful and the right fit. I got my glasses. I love how they feel and I thank Briana for her service.

I was serviced by a very sweet young lady named Rashma. She was very informative, patient and knowledgeable about the specials and insurance. This LensCrafters is my new eyewear home (Nortlhlake-Briarcliff Rd).

Beautiful store in Smith Haven mall, with big fancy selection. Employee MJ helped us and was very friendly and helpful. Process was very easy. They had a great discount if not using insurance. Would recommend.

So I purchased my glasses back on the 1st of April and was told that I would have them by the 12th because I paid for the express shipping but I understood because they are prescription. After I submitted my prescription, I was told that it was uploaded and that I would receive updates about the glasses while it was going through the production process. The next email I received a week later was telling me that I needed to submit my prescription otherwise they would be cancelling my order, it’s now been 2 weeks since I ordered my glasses and what they’ve told me everytime I call which has been for the past week is that there is inclement weather and that is what is delaying the “production” of the glasses. This company lies through their teeth and I wouldn’t recommend them to my enemy.

LensCrafter Kelowna is a cheat. They give low-price glasses but take the highest possible prices. I bought a RayBan glass, but no RayBan logo was on it. They are ** or low-band glasses. When I told them where the logo of RayBan is, they mentioned how you can expect a logo of RayBan for 400 dollars. The way they behaved showed me that I had made a big mistake. They never said sorry to me. On top of that, they asked for 70 dollars from me.

So I go buy me some glasses then I think it was 22 maybe and they have this special lens that supposed to stop the glare and when it’s raining night vision all that. These things are so pitiful and I wasted my money putting them in a pair of Versace lenses and I went back to get them. They said oh they don’t make them no more there’s a recall. And now they want $350 to good lenses in it that should’ve been put in the first place because I can’t even see all these things. It looks like it’s got gasoline Sheen on it. I can’t get the markings off. It looks terrible. I can’t see. I love them. I do better putting them on my nose and I can’t breathe.

I went to LensCrafters today. As usual all my questions were patiently answers. Josette was super helpful and knowledgeable. They had many stylish frames to choose from. I have been a customer there for years because I always have a wonderful experience there.

The helpful staff fixed my broken glasses after I fell in a parking lot. I am a senior woman and the fall had really upset me. The staff made me feel so much better even after I had a huge bruise around my eye. Thanks so much!

I used my prescription and vision insurance to order online glasses from LensCrafters. I received my glasses. But within 30 days the lenses fell out when I was outside walking around. I went to the store and they said LensCrafters online is different than the store. They would charge 500 to put in new lenses and fix. I called LensCrafters online and they said they don’t guarantee or fix the glasses. So now they took my insurance money and made very poor quality glasses that did not last 30 days!

My appointment for my vision check was today at Lenscrafters in Plainfield, IN. The examination was on time and no waiting was necessary. As has been my experience, the exam was thorough and the results were explained to me. I proceeded to find frames for my new glasses and found many which were pleasing and in a design I liked. Once the selection was narrowed down, I received excellent assistance with the financial aspect and also the process of fitting the frames. I look forward to picking up my new glasses, and know that I will have another year of great "assisted" vision.

I will never shop with you again. I ordered a pair of glasses February 8th. It's almost 2 months later, and still no glasses. I contacted your company 4 times. Each time, I'm told they are still in the lab, but will ship out in a few days. Another week goes by and no glasses. You already charged my insurance so I can't even buy elsewhere cause I've used my yearly benefits on a pair I'm never going to get.

I came in with a pair of glasses that had been broken. I asked if they could repair them. David went beyond the call of duty to take care of my glasses...And then didn't even charge me. Great and friendly service.

I went to the Kingston, NY store today to inquire my vision coverage through my employer. When walking into the store, there was not a friendly feeling. When I asked the sales person if she could tell me how much a pair of glasses would cost me with insurance, she said she has it way on knowing without me picking out a specific pair of glasses. When I brought a pair of glasses back to her, she said ”this is a lot of working punching in all these numbers.” She then tells me I would be responsible for $110.00. She was unable to give me a breakdown. I said I would check with my insurance & was going to leave the store & she starting saying “thank you” & patronizing me saying “have a nice day” when I was walking out. I spent over $800 last year at this store & felt like I given terrible customer service & treated disrespectfully.

Wish I had come to this site before visiting Lenscrafters. My eyes getting checked was great. Where it went left, was getting my glasses through this company. The glasses were made with this cheap plastic and when returning to them complaining, told me I had to pay $30 for "upgraded" lens. Going on two weeks still waiting for these lens.

I went into Lenscrafters on Hwy 100 and Burleigh. Waited for someone to come and assist me. Well after walking around for about 5-8 minutes someone happened to come out of the back. I approached and asked if they accepted my insurance. The young lady told me to wait a minute and never returned. She was talking and laughing with a coworker and I just walked out.

The service at the Palm Beach gardens mall is the worst. Tammy is horrible and should not be in customer service! She is rude, nasty and needs to retire!!! She is unhelpful and we had the misfortune of having to deal with her twice. The last time the store manager took over.

This by far was the worst experience I’ve ever had. They have been processing my order for almost 2 months. Every day it’s a new story. They don’t wanna cancel orders they this was my first time ever using LensCrafters and I haven’t been able to get my glasses.

I scratched my prescription sunglasses I purchased from LensCrafters. I asked if they could repair or replace the lens? They refused because my prescription was expired. Extorting people for unnecessary eye exams is unacceptable.

It has taken 2 weeks longer to get my glasses than I was originally told. When I asked about this on the original estimated delivery date I was told I would be getting money taken off of the order amount to make up for it but when my glasses finally shipped they still charged me the full amount, so that is 2 lies I have been told. Along with that is straight-up incompetence. I got my glasses today and they sent my glasses with clear lenses instead of the transitions I ordered. So now instead of washing my hands of them and going on with my life, I am being forced to endure them again to get the correct lenses. Use me as a warning to NEVER get glasses with Lenscrafters, they are incompetent liars.

Had bad experience in store and online. Ordered 1 month ago, now they emailed me saying frame not available. Just let me wait. Phone service is not useful either. Representative was nice, but could provide any useful info.

I went to Lens Crafters at the Oshawa Shopping Center on Thursday February 6, 2025. I ask an employee, Belal ** if he could tighten the left arm of my glasses. I told him that I did not buy them there and I offered to pay. He said no need to pay and he fixed my glasses and also cleaned them for me, free of charge. I am so grateful for this employee's kindness. Thank you so much Belal. You made my day. Now my glasses do not fall off when I have to bend over to pick up something.

I waited 2 weeks for my new glasses. I receive a call that they arrived but a lens was scratched. My question how can they ship out a defective lens and think that is quality customer service? The worker locally saw it and all she could say was “they are not supposed to send scratched lenses and should have seen it”. Do they not check the products before shipping? I got a full refund and won’t stand for poor workmanship and quality. LensCrafters lost my business.

TA shout out to Stephanie at Lenscrafters in Cambridge at the Cambridge centre for fixing me up fast! Had a pair of Aviators done there 6 years ago, and over last weekend one of the lenses had popped out. Dropped them off Sunday and picked them up on Monday afternoon. Nice job!

I have been purchasing glasses from LensCrafters for over 35 years, and I can tell you from experience that the lens coating quality has been terrible for the last few years. The coatings that are designed to protect your eyes are not adhering to the lens effectively. Will begin peeling off in less than one year from purchase, and continue to get worse until it starts affecting your ability to see through the lens.

Their website advertises 7 days to get your glasses if ordered online, I'm on day 18 and still have not received my glasses. Their online customer support just apologizes and says due to Cyber Monday this has been extended to 9-12 days to receive. Ordered my glasses on the 6th of January, today is the 24th... Still no glasses. Then they told me they would be delivered the 29th of January. 23 days after I placed my order. Do not order here, would rather deal with a busy Walmart eyeglass center than this place.

Unfortunately, my experience with the glasses was a disappointment. I purchased a pair of Prada glasses, expecting high quality for the premium price. To my surprise, the logo faded quickly, which made the glasses look cheap. When I returned to the store, I was told I would have to pay full price for another pair if I wanted to replace them. Better durability and customer service. Instead, I was met with no consideration for the issue. Honestly, I could’ve bought a pair of similar glasses from China for a fraction of the price and avoided this hassle. I have been a customer over 20 years. If I could give LensCrafters zero stars for their glasses and service, I would. Save your money and shop elsewhere!

Lack of courtesy at the store off Vista Way in Oceanside. It took three weeks for the eyeglasses to be ready for pick up. One clerk disconnected my call. When I called back again asking if my eyeglasses had been received, the next clerk told me I was rude because she was on the phone with me while talking to another customer which was confusing to me so I spoke firmly because I did not want a repeat of having the follow up call disconnected. My overall feeling is Lenscrafters has a lot of part time help. As a customer used to an independently owned optician which has closed with the owner's retirement, I was used to really professional customer service.

I had an extremely disappointing experience with LensCrafters regarding a recent order. I placed the order expecting it to arrive by January 11th, but it was delayed without any notification. When I contacted chat support, they were unable to help and directed me to call the support number. On the call, the representative initially assured me the order had shipped, only to later say it hadn’t. After being placed on hold multiple times, the call was abruptly disconnected. Instead of receiving a resolution, I got an email with no clear information about my order status.

From the phone call to make an appointment, to the quality of the doctor examining my eyes, to the measuring of my glasses to MY eyes, I had a very good experience. The technology and professionalism throughout the entire time was impressive. Thank you for another job well done! Hats off to Alisa for her patience and care!

I am the customer for many years, Lenscrafters in East Cobb Marietta. They did wrong exam, cost me money and time to get my right glasses. Finally find out Doctor did wrong exam. I ask them to recheck to get the right glass, they ask me money to do new exams. But they did a mistake and didn’t take any responsibility. Stay far from this location for your Eye exam. I ask to speak with Doctor regarding this issue, he ignored and never returned my calls and manager of this location Kevin ask me money for recheck my Eye. They are not professional and not dependable. They just care about money and screw people.

Three days after picking up my glasses, they totally fell apart. I went to the store to have them fixed and went to look at the display pair and LO & BEHOLD, they were not there. My glasses were made from the display pair which were tried on by who knows how many people. Plus, when I went back the fourth time because they were so crooked, the manager told me there was nothing she could do, to call customer service. Also disclosed that Lenscrafters is making your glasses from the display frame. UNACCEPTABLE!

No need to write another Bad Review, I have the same story everyone else, CONSIDER THESE REVIEWS YOUR WARNING TO GO SOMEWHERE ELSE... REMEMBER YOU'VE BEEN WARNED⚠️. There is no one to call or contact when you get taken!

I have a real problem with one of the LensCrafters stores #0535 in the Christiana Mall in New Castle, DE. Let me start by saying I have been a customer of LensCrafters for over ten years, having bought many pairs of very expensive Oakley and Ray Ban regular prescription and prescription sunglasses. I purchased replacement ear pieces for my prescription Ray Ban sunglasses back on November 17, 2024, and I was told I would be called when they arrived. I never received a call, so on December 20, I called them back. They said they had no record of the order arriving, however, they would reorder the parts again, and again they would call me when the order arrived. Again, I never received a call, so I decided to call them today, and I asked for a manager to call me back.

Lenscrafters, Mt. Pleasant Towne Centre 1708 Towne Centre Way Mt. Pleasant, SC. I arrived at 3pm for a 3:20 appointment. Got checked in. Front desk staff was "in and out". About 3:45pm I inquired as to my appointment and front desk staff was dismissive of my request giving me a "it will just be a little longer" response. Waited until just after 4pm and I got up and left. I then got an e-mail asking me to reschedule. Conveniently, there is no way to e-mail them (noreply@....).

I ordered glasses on November 19th and here it is almost Jan and still they are in process. When I inquired about my order I was told they would be shipped soon and offered a discount for the inconvenience, however they never shipped and no discount was given, when I reached out again after 2 more weeks of waiting I was told they are still in the lab and offered the discount I was was never given the first time and still no discount or glasses.

"I had a fantastic experience at Lens Crafters Cielo Vista. The staff, especially the manager, went above and beyond to ensure my Ray-Ban sunglasses were fitted with my prescription without any damage. Their expertise and care were truly impressive. I was so pleased with the service that I returned to purchase a new pair of glasses, and the same high level of customer service continued. I highly recommend this location for anyone in need of eyewear."

I experienced a terrible customer service experience at the Dayton Ohio mall store. I went into the store to have my glass frames adjusted. The rep broke my frame, didn’t tell me she did it, tried to pawn off another frame as a substitute. I told her I wanted my original frames. She said they were no longer available and I had to accept the other pair which I got no chance to choose. She then tried to hustle me out of the store. I spoke with the manager who told me it was company policy that when I came into the store, whatever happened there was my responsibility.

I had gotten an exam there and it was the wrong prescription. Went back to redo the exam. All they did was read my old and new glasses. They didn't even give me a new eye exam. The worst. DO NOT GO THERE EVEN IF YOU HAVE INSURANCE.

I went to Lenscrafters located at 6801 Pearl Road, Middleburg Heights, Ohio. I purchased a pair of frames with a progressive prescription, May 29th, 2024. Less than a month, there were hard spider-like crust in the progressive prescription area, along side, and top of the inside of the frames. I called, their only concern was whether or not I had bought the warranty and if I hadn't there wasn't anything they could do. However, I still had time to purchase the warranty for $49.00 (year) and each time I would come in with this problem I would pay an additional $25.00. I expressed my disappointment in the quality of the lens and having not had this type of experience with prescription lens before. I've been wearing glasses over forty-plus years.

Paid over $800 for glasses online. It said it would take 2-3 weeks to get which I understood. I paid the extra money to get next day air for the glasses when they were ready since I really needed them. Around 3 weeks later I get a notification that they are shipping. They never showed up. They show delivered on the website but they never made it here. I contacted the site and let them know and they said they could replace them which would take another 3 weeks. I need the glasses and since that's all I could do I agreed. A few days after the agreement I get an email saying they need to confirm my shipping address (understood) and need a copy of my most recent prescription and it would need to be within the last year.

I was in vacation and lost the screw out of my glasses. They were very kind and fixed my glasses free of charge. It was a busy day being black Friday and they took the time to help me. Great customer service.

This company is not a company for someone who needs glasses quickly. I went to claim them three times after the 10 days that they assured me it would not take longer than that and even today I have not received them. Today is Friday November 25, 2024. I bought them in the city of Leominster, MA and my name is Gabriel. Just in case.

Went to Lenscrafters at Oakridge Mall yesterday. I made an appointment and they were very nice and super knowledgeable. Zarira helped me and Dr. Michelle **. I would definitely go back! It is nice to see again! Plus, you get a discount if you are AARP or AAA, for those of us who don’t have eye insurance.

Poor on all counts. Incorrect prescription. Horrible transition lens. Cheap quality lenses that scratch easily. Scratched my cornea doing exam with last of drops for my dry eyes. Pay for a quality optometrist ophthalmologist.

I am 77 and have never spent such a high price for glasses. I also have never had a pair of glasses that the protective coating peeled off so badly that they were useless. Their remedy was to sell me another pair. Will never go back.

A year ago and a few months my husband and me went to lenscrafter in Boca Raton, they have a wonderful staff nice and kind, we was very pleased and accurate with the diagnosis on the exam of our eyes and we decided to order lens there.....just one year ago and a few months and my lens that cost a fortune paid in two portions: my insurance and I paid the rest of the bill, and my lens are not good, are a disaster, now I have bubbles and I can not see clear because of the quality of this lens.....

I went to the River Oaks store for both eye exam and to obtain reading glasses. After my exam, walked over to the Lenscrafters store and picked out frames. Employees were somewhat helpful. Without insurance, $652 dollars, for reading glasses. With insurance, $158. Amazon, frames with case were $45, in the store - $175 without case. Shop around is my only suggestion. You can get better prices and customer service not going to Lenscrafters.

Updated on 11/13/2024: LensCrafters refuses to do anything regarding our experience on October 22, 2024. The store was supposed to respond to the complaint but closed the ticket with no resolution. We are getting the complete run around from Lenscrafters, and they do not want to take responsibility for their billing error and the unprofessionalism of the store employees.

I called many eyeglass places to get my boss's glasses fixed because he is from out of town and needed them asap. Every place told me 5-14 days. I called LensCrafters and they fixed them right there and no charge. The lady was super nice. I definitely will recommend them to everyone. Ty so much.

We ordered 2 pairs (a pair of Tiffany and other one is Prada) of prescription eye glasses on 19th of September and requested a home delivery. After much persuasion a pair has arrived (Tiffany) but not the other. 45 days are over but yet to get out Prada pair of glasses. We called several times and they keep on hold with an irritating loud music and give no tangible results except apology for the delay. We are very unsatisfied with the services and the response. Dr. Sharada ** Haverford PA

I have been in the hospitality business for some time. So there's a high expectation at times when entering a venue. That being said, I don't have a lot of time to write reviews. When I walked into Lens Crafters at Fashion Island I met a gentlemen by the name of Efrain. Because I have a love for eyewear, I had a few that needed adjustment. He quickly attended to my frames. I asked to pay for his services and he said "it's no charge, if you need any help with adjustment we are happy to do it". WOW. We need more Efrains in this world. I have recommended him and this location to all my friends. Thank you Lens Crafters for hiring men like Efrain, I will be back.

I am highly disappointed with both the product quality and customer service from Lenscrafters. I ordered three pairs of glasses, expecting timely delivery and good service, but what I received was far from acceptable. While two pairs arrived on time, the third pair is still not ready, even after nearly a month of waiting. When I contacted customer service, their responses were unhelpful, and no real solution was provided. They admitted that the lenses were defective and had to be reordered, which would take an additional two weeks—making the total delivery time a month and a half. Given the price I paid, I expected much better service. This company’s products and service are simply not worth the trouble or the cost. I won’t be purchasing from them again, and I certainly wouldn’t recommend their glasses to anyone expecting prompt delivery.

Did not honor lens warranty. Purchased and less than two months later the lens was cracking where the frame was screwed in. LensCrafters refused all requests to replace the glasses even when I had purchased the warranty. Absolutely will never recommend LensCrafters to anyone. They are belligerent and stubbornly anti-customer. They will not even pretend to care about a customer having spent $500 on glasses that immediately are defective.

Did not honor protection lens warranty. No help from regional manager or store. Contacted on-line service representative and store manager to no avail. Prices are expensive, will find another store to purchase eyewear in the future.

I would give them zero Stars if it were an option. I bought a pair of glasses and three months later the film on them spiders and they blurred. I took them back in and they told me that I had not purchased a protection plan that was not even offered to me from the very beginning. I will never go back to this place again and I will never recommend them to anyone. The staff was very rude too.

I needed to repair my three eye glasses. I went to Lenscrafters at The Shops at Willow Bend, Plano, Texas. ** helped me repairing two of my eyeglasses (for free) and gave me an address for eyeglasses repair service because the spring was broken in the hinge of the temple and it needed more work. He was knowledgeable and extremely kind. Many thanks and a well done service.

Not a good experience. Way overpriced, poor customer service. The measurements on my glasses were way off and I was never able to wear them. They would not replace the lenses. I will go back to Costco moving forward. Much better customer service. We have also been please with Warby Parker. NEVER GO TO LENSCRAFTERS! They are scam artists.

Purchased replacement Rayban lens online and had a problem replacing them. Took them to LensCrafters in Port Richey to see if they could help me. Todd said no problem and inserted them for me at no cost. Great employee and customer service for a walk in.

I regret not checking the reviews for this company before spending $1,000 on prescription glasses that I can't wear. My experience has been extremely frustrating. Last fall (2023), I ordered progressive sunglasses with an expensive Prada frame from a location in St. Laurent Mall, Ottawa. Initially, a staff member with shaky hands used only a ruler for measurements, lacking proper equipment. The glasses were ordered, but a month later, when I went to pick them up, they couldn't find them and informed me that the frame was broken, requiring a re-order. After another month of waiting, the second pair still had measurement issues. They re-measured with the same rudimentary tools, and although the focus improved on my third visit, the glasses still didn't match the quality of the progressive lenses I had from Costco with the same specifications.

Andrew ** was awesome! Great memory as well. I was in there in March and he remembered me before looking at the computer. Impressive! A little pricey, but it makes up in customer service. I appreciate all the help that was provided by Andrew and Dr. Katherine ** is awesome as well. Thank you both for making me feel my business is appreciated.

Absolutely terrible company! I placed an online order for contact lenses and never received an email with my order details. I waited a week and then inquired about my order to find that there was a "system glitch" and my order was never shipped. I was told I would get a partial refund and expedited shipping in order for them to re-process my order. Here I am, another week later and still no order, no tracking details, no refund. I paid over $400 for contacts and receive nothing but excuses from the Live Chat. Don't bother to call their 800 # because they will just send you a link to do a Live Chat. I will never give Lenscrafters my business again! I have always ordered from 1-800 Contacts and got contacts the next day, figured I'd give Lenscrafters a chance, my mistake!

I came to get an exam -- which was rushed, though I was on time for my appt. and there was one other customer in the store -- and lenses. When notified they were ready, I was told I'd have to leave my frames there 24 hours to get the lenses cut, and I couldn't make an appt.; if store was busy the lens cutter would have to wait on customers. The mgr., Judy, seemed unconcerned when I told her I lived 2 hours away and did not have a backup pair to wear while driving and working. Another trip to pick up the finished pair would mean four more hours of driving. "That isn't a problem for other people," she responded dismissively. I cancelled my order. Had great service here two years ago. What a change!

Bought a pair of Safety glasses approved for industry. 800+$. First full day wearing left lens fell out not to be found. No coverage to replace lens. Visalia mall (where purchased) wanted 562$ to replace lens, Glasses had never been abused or subjected to any impacts. Extremely unhappy with handling of inferior quality of product. Optometrist that did eye exam was stellar, too bad LensCrafters dropped the ball.

The level of incompetence within this company is truly staggering. For the second year in a row, I have had issues with this Lenscrafters. Last year it resulted in them having to re-make my lenses because they were defective the first time. This time when I finally received my lenses, after many blunders, they were again defective. This time, instead of continuing to trust my eye health to these buffoons, I simply asked for a refund and went along my way.

I placed an order for a pair of eyeglasses from on July 10th. I received my order on Thursday, July 18th. When I received my glasses they had double vision and significant blurriness. I checked the order prescription which did not match my prescription I sent in which had axis 178 for both eyes. The online order sent had 154 for the left eye for axis and 22 for right axis. Also the sphere for my eyes was left -5.75 and right -6 in the prescription but received -5.5 left and -5.25 right. I went to my local LensCrafters location in Fashion Square Mall Scottsdale and they said they couldn’t help me with a return or process me since I wasn’t in the system. They told me I had to call LensCrafters for any help or support and their location was only for in person buyers.

Their Corta Madera, California store at 329 Corte Madera California and I contracted for $341.34 for them to take my new frame and insert lens into it. After a number of weeks they no longer could find my frame. Apparently I lost it WORK because he did not have the frame so they returned the money that I had authorized on my charge card for them to do the work. However they did not return to me my $103.79 frame. They are in wrongful possession of my new frame. They took my frame. They have not returned my frame. They proposed that I should accept a different frame however, I’m not interested in a different frame either. They are stealing my frame or they have lost it and either event they are responsible for the cost of the frame $103.79.

I purchased a pair of glasses from Lenscrafters and the lenses themselves (not the frame - the lens) had a chip in them within the first 3 weeks of wearing them. I was taking good care of the glasses (there were no drops or other user error). It was a simple manufacturer's defect - but because I reached out outside of the 30 day window for returns - they sent me a 40% discount and said 'sorry -nothing we can do.' My last pair of glasses lasted me 13 years! These glasses lasted me 35 days - and now I'm stuck with them. I will NOT be using the 40% discount they sent me to spend more money to buy defective glasses. What a frustrating experience.

I order glasses. No call to let me know they were in. No one would answer the phone. So I drove into Lethbridge. There they were in the drawer. Picked them up. I couldn’t see clearly and it felt like my left eye is being pulled out. Gave them sometime. Still did not get any better. Went back into Lethbridge. These problems are because my lenses were measured wrong. New lenses were ordered. They said about a week. That was on the 12th. I called today to find out they only shipped out on Friday the 21st. Hard to do my job as my neck and eyes are so sore.

These guys are amazing at LensCrafters. Wow. They put new nose things on and they don't weigh heavy no more of. These guys are friendly and they're awesome. I would recommend them anytime. They are awesome. Great. Wow. Amazing service. These guys are friendly and they know what you're doing.

I purchased two pairs of glasses at the New Port Richey Store in 2022. One in August (Prada) and the other (Michael Kors) in December. 2022. The Michael Kors lenses are losing the tint. I purchased progressive, transition and special lenses. I went to the Ocala store and showed them the issue I was having. They said that it has been over a year and they cannot do anything about it. Do glasses only last a year? I did not know I was spending over $1,000.00 for disposable glasses. I am very dissatisfied.

I started my horrible adventure in December 2023. My ophthalmologist changed my prescription and needed Lenscrafters to replace lens in my frames. In a Month my lens were splitting from my frame. That happened 5 times!!!

Lenscrafters has replaced both lenses and apologized for the representative's attitude towards me.

9 weeks ago I picked up new progressive glasses. After 4 attempts to correct the script, I’ve finally just gave up. Never have I had any issue with glasses being made correctly from other optometrist offices. First optometrist gave me the incorrect prescription. Second optometrist said he was way off, and ordered what I needed. That pair had the bottom reading area at the bottom 2/3 of lens. Top 1/3 only clear looking straight. Move eyes at all & everything blurry. Claimed the curvature of glasses were too straight.

I ordered my glasses on Apr 25th and STILL haven't received them. I was never sent an E-mail confirmation of my order, so if I hadn't printed my order form, I wouldn't have an order number to refer to. Called 2 days after the order to verify the order and was given a delivery date of May 7th, called on the 8th and was told the 13th. Now they can only verify that the USPS has the product and will deliver in a "few days". We'll see what happens.

Nancy from Henderson was very helpful. I’m glad she was there to help. She acknowledged my presence as soon as I enter the store. Great customer service I got from her and I’m also happy with the outcome of the service I needed that day!

LensCrafters Sherman Oaks Van Nuys Blvd is the worst place to purchase prescription eyeglasses. They are incompetent and have no idea what they’re talking about. Their prices are outrageous and quality very, very poor. Don’t be fooled.

I went to try and get my eyes exam because I had lost my glasses, I asked how much did my coverage covered. They said cover for 450. When I got there, I wanted the less expensive frame because I know I could add up when I did choose one that was 119 and the lens came out to 280 minus the $450 deduction. It didn’t make sense to me so I call my union and LensCrafters try to make me pay more money so for that don’t go there. They’re a rip off!!! That’s in Staten Island.

I purchased a pair of progressive glasses from LensCrafters. I chose a large frame pair. I tried for 2 weeks to get adjusted to them and it gave me headaches plus I had to raise my head and look down each time I had to read something. I went back and explained the situation to the optometrist. She told me to keep trying. Soon my 30 days was up with no change and I couldn't return them. Later, I discussed this with my ophthalmologist and he said with large lenses the progression is more spread out than with smaller lenses. I asked him why I wasn't told this at LensCrafters and he said it's a matter of education. Now I've paid $400. for glasses I can't use.

Terrible experience at every step of dealing with LensCrafters. Hard to navigate website, broken links, inconvenient times, customer service agents with heavy foreign accents and contradictory statements ... Horrible.

I had an unhappy shopping experience with the salesman. There were two different brand of frames I needed to choose from and he just didn't care to give me any information about the material, measurement, discount info etc. Nothing and when I asked him about those info and he was rolling his eyes and squeeze as few words as he can. He was not handed back my prescription paper, he threw it back at me and refused to clean my old glass which I also bought at this store one year ago. I felt really humiliated not gonna lie! They really needs some training before servicing the customer. I know I must not be the only one who has been treated like this. Their store manager was even worse. I called her many times and she promised to call me back (she said she is busy) and after 1 hour I called her again and her coworker said she was gone back home. What a toxic customer service culture. They don't have any sense of service.

I went to Lenscrafters 2 months ago. After, a week, I decided the lenses would not for me so returned them within the return policies. Supposedly, they sent a check to arrive in 7-10s. I am now on day 28. No check. Horrible.

100% avoid. Make sure you don't make a purchase with them. After 15 days, they were clueless about my order. They were neither able to cancel my order, nor provide an ETA, nor process the order. I have a block of $2,100 on CC for days that I am not able to use because of them. Horrible customer service.

After 20+ years I'm done with this company. The staff are terrible. The inventory is low. The last time I was there, they made so many mistake from mismeasuring my lenses to cutting them wrong, and even the doctor wrote a wrong prescription for my new glasses. The location I went to was in Jenkintown, PA. Do not go there people. They should close that store.

After 2.5 years, I needed some maintenance on my excellent Ray-Ban glasses, which were purchased at LensCrafters in Westchester, NY. However, I work at Landmark Square in Stamford, CT. Mr. Calvin **, a very fine gentleman and excellent optician at the store in the mall next to the building where I work replaced the plastic inserts that keep the center nose piece connected to the lenses. He did an excellent job, and the glasses now are as good as new. This was done without charge. It is great to do business with a company that stands behind its products and that has an expert like Calvin ** available to work on your glasses, if necessary. By Dave A.

Got a pair of Costa and for some reason they keep breaking..I went through 3 pair in a year and even though I pay for the insurance the guy at LensCrafters still gave me a attitude to replace them...I will take my business somewhere else...Don't need to deal with them

Anneka is very recommendable, she gave us a good deal on Ray Ban Prescription sunglasses. She went beyond expectations! She arranged a pick up in Red Deer branch. The ambience of the store is superb! The lights and fixtures of their store in Cross Iron are very catchy, tons of brands and styles to choose from, I will recommend this to my friends.

Had the worse experience with this company. They kept ordering the wrong size for my glasses, so I didn't receive them until about a year later. I was promised that the warranty wouldn't start until the purchase date. I was understanding, even though they were in the wrong. When I went to pick them up a few times, they couldn't find them. They said they called me WHICH ISN'T TRUE! Now I am being told they never told me that and the mistake was on my end. They are such a scam. Even with the warranty, you still have to pay for the new lenses.. They kept making mistakes and now don't want to give me my well deserved warranty. The glasses are overpriced. The customer service and management are TERRIBLE. NEVER SHOP THERE!

Lenscrafters.com is a scam, they sell you defective products and then offers no compensation or fix. The lenses on my 6 months old RayBan frames just popped out and when I took them to the store, they told me that those lenses do not fit the frames. That whoever put it together made a mistake and they were bound to fall out eventually. Unfortunately for me that happened past the warranty period and LensCrafters.com would not own up to their craftsmanship defect.

I had the worst experience with LensCrafters. They got this new machine to check your eyes last year supposedly better more accurate.. But they want you to pay $35 more to use it.. Ok I am 61 years old. I been wearing glasses for 20 years and the old machine was fine. So of course I declined.. Well then she said ”Oh you didn’t check this box”, I told her I knew, I had it last year and my glasses was so bad I never could wear them. She said, "Well, we don’t do exams unless you check the box and pay the $35.."

I placed an order for lens fitting service at LensCrafters in South Coast Plaza on 11/17/2023 and handed over my Cartier frame to the store. The staff assured me they would call me once the glasses were ready. However, I never received any notification. On 12/28/2023, I called to inquire about the status and was informed that my order was canceled due to the high prescription strength of the lenses. They mentioned they were waiting for a response from the lab, but the details were unclear.

Lenscrafters Murray Utah is the worst eye care facility in America. They discriminate against military veterans, never honor their warranty and are always late with product deliver. If you a veteran or first responder you should never buy from this place. All veterans organizations pass the word.

1/8/2024: After doing further research, LensCrafters prices are extremely high. Even with insurance discounts I got charged a lot. I always do my research before buying something, I didn't with this so it's on me. I do not recommend them. Do a wide search, you will find cheaper places out there that provide good service and are less expensive.

I ordered my prescription eyeglasses online on December 14th, 2023. Today is January 4, 2024, and I still don’t have my order. I have tried tracking the order and it says it’s in Spokane, Washington, which is about 40 miles from where I live. I’ve gotten on LensCrafters’s chat, and ask about my order, but they couldn’t say except if they haven’t been delivered within 5 days of being shipped they would be considered lost. I have sent two emails explains everything, but I haven’t heard from them. I said I just needed to cancel the order and receive a refund. I couldn’t talk to a live person when I called their customer service, but I left a message. I would strongly suggest no one use LensCrafters for their glasses. I really need to get this order cancelled and receive a refund.

If I could give a 0-star review I would. I never had an eyeglass company that was so pitiful. The store manager admitted on the phone with me that she has had a lot of issues with people with prescription issues but instead of solving the issue and taking the recommendation, she hung up because I think with better training, they would not have as many issues like with my glasses, since April until November they could not get the prescription right and refuse to listen to what I am recommending to make it work. Then they will only refund, not even all the way my eyeglasses and not the two sunglasses that I still cannot see out of. I hope that my insurance company can let others know that this is the worst location to try to get glasses for those who have prescriptions with astigmatism and progressives. They are not equipped to handle that very well.

Ordered a pair of Ray Ban prescription glasses through LensCraftrers. They arrived on day X, I was never notified until I called customer service 10 days later to find out they were at the store. Now remember, they said they were at the store. I arrived to pick them up, and no one could find them. Because they were on-line ordered, they get thrown into a bin in the back. And I literally saw them dump the bin on the floor and start to look through the boxes and toss them back into the bin when they were found to be not mine. Eventually they were not found, despite UPS showing the tracking number was delivered and signed for by the store manager.

Terrible glasses and expensive. The frame broke so easily. They replaced one that broke. They broke again. I paid for it that time. The frame was so incredibly cheap at almost 200 dollar. My contact lenses I paid 100s for cannot wear them. I cannot see up close. Only very far away so a waste of money. They poo pooed oh try this or that replaced them still the same. My regular eyeglasses are fish bowl effect. It’s horrible. My spare pair same lense is worse than my regular pair. Something really weird is going on with LensCrafters. Save up your money and go to a real place. Not a cheap mall one.

I bought and was fitted with some new Oakley glasses. The service was excellent as was the attention to detail. After some issues at another store, I was happy and relieved to finally get what I need and wanted.

Take your money elsewhere, first off my exam was off and I had to get my script reduced, made at least 10 or more visits trying to get my glasses comfortable. Here I am $700 dollars later just to be told I’m stuck with the frame because it’s been over 30 days as if I haven’t been back more than enough times for the experts to figure out the frame is just too heavy instead they just keep trying to adjust them. I’m for the most part fairly new to the eyeglass world and feel like I should have been told the frame is too heavy but of course I had to figure that out myself. Don’t shop here. It’s a rip off.

Only used as they accepted my insurance, but I highly recommend you go elsewhere for glasses if don’t want to wait forever to receive them. Tracking order I just received is bogus, was told to wait a week to contact them again.

The prescription I was given didn't work for reading because it didn't take into account the distance for me to see up close. One pair was going to cost $1,100. Asked for a refund. Answer, NO REFUND..

I purchased new glasses at Lenscrafters 16 months ago. I bent the frame and went in to see if they could adjust them. Five minutes later they came out and said nothing they could do. 16 months and my frames cannot be adjusted or the “scratch resistant lenses” which were terribly scratched and foggy… No option other than pay $615 to replace. The salesperson was rude, dismissive and not helpful at all. When I asked if there was anything they could do she smirked and said…”Go elsewhere next time”!!!! I couldn’t believe it. Thank you LensCrafters… No wonder your ratings are low. Palm Beach Gardens LC… Buyer Beware!

I spent so much money and time at LensCrafters between my husband and me each getting prescription glasses and sunglasses. I got a pair of RayBan sunglasses, and since they were prescription lenses, new lenses had to be put in the glasses when they arrived at my local LensCrafters. It took about a week for our glasses to be ready, which was great. Everything seemed fine when I picked them up, but I realized when I went to wear my sunglasses for the first time, a week or so after pickup, that the frame had been completely warped when the technician installed the lenses. So I went back to a LensCrafters closer to my house and the customer service agent took my sunglasses and said it would be a week for my new sunglasses to be returned. She said they would call.

Do not go here. Do not go to Lenscrafters. First, they DO NOT take your insurance. They say they do but it is probably out of network and thus a higher charge. Second, they can't fix their error. They billed under my husband's insurance and not mine. Then I got another bill for $120 because my insurance was denied. I pointed out their error and they couldn't fix it. Corporate won't respond and while the manager ultimately gave me the money to pay them back, I lost out on what my insurance would have provided which is better insurance.

I highly recommend Alysiah because she had great customer service. Also, she was on the answers to the questions I had to asked. She was a big help and was very sociable. She helped me pick out the perfect glasses that fit my everyday life.

My family of three have purchased tens of thousands of dollars in glasses with Lenscrafters over the years. I typically do not have any issues. The last time I ordered glasses, the Tint started wear off on the edges of the frames. While I typically insure my glasses, this one-time insurance wasn't included. It's only $25. On a $700 pair of glasses, that is not something I would decline. When I take my glasses back to the store (NorthLake Mall, Charlotte - (I have time today), the rep acknowledged that it was a defect and attempted to help me replace them. He informed me I did not get insurance (which was a shock to me). He attempted some other ways to help me replace the glasses since I did not have insurance. He stated since it was outside of the 30 day manufacture warranty then he could not help me.

Both pairs of frames I bought had demo lenses. However, when I went back after cataract surgery to replace my Oakley lenses with non prescription lenses. They just said no this was not a service they provided! This is outrageous since the frames alone were over 200 dollars and the lenses were almost the same amount yet when I went to LensCrafters they immediately said there was nothing they could do to replace the prescription lenses with quality regular lenses. In fact they didn’t even try to make an effort to sell me any lenses to fit their proprietary Oakley frames? Which they never tell you the frames are not standard and can only be used with prescription lenses! Poor poor service since no one knows when their vision might change and with the prices we pay for frames, we should be offered a standard frame so even the Oakley makers as an example would have lenses that fit the same frame that are not prescription!

Called Lens Crafters and was given a quote and told their promotion was 50% off lenses when purchasing a complete pair. Coincidentally, three days after calling them, I received in the mail a card from them stating I could get $50.00 dollars off a complete pair of lenses and frames. Went into store and purchased a complete pair of lenses and frames. Presented the card and was told I couldn't use it because the lenses were already 50% off. Beware of the mailed promotions, they are a scam.

The first glasses were crooked and the lens never came clean. They replaced them which is true. They solved the problem of them being crooked, but the lens still never come clean. All I use is their cleaner, their rag they provided, or water. And now there's a little mark on the left lens. I've never had these problems with anyone else's glasses and I've been wearing glasses since I was 8 years old from different places. The bottom line is I'll never go back to Lenscrafters Downers Grove or any other location. $500 for a pair of glasses and you can't get them clean? I'll go to the other places that have two pair for $100 or whatever. My insurance made us come here and I think it's terrible that they won't let us use insurance for the other places.

I ordered my glasses online, and when I got my glasses, the prescription was wrong. I returned the glasses and decided to get a refund, and it's taking forever to get my insurance released and my refund. I was told 3 to 5 days. It's been a few weeks. I will never use LensCrafters again. I need my insurance to purchase glasses.

I am very disappointed in them. I had some glasses made and they never called my doctor. They charged me and did not refund my money back. I will never do anything with them again I will never recommend them again. I am very sad they canceled it in less than two minutes.

My experience was one of a kind. I have never had my eyes checked and my experience was very very very great. The staff is more than helpful. The atmosphere is outstanding. I would recommend them to others as well.

Bought my eyeglasses in 2021 for $633 at Lenscrafter Southbay Galleria mall. I uses my eyeglasses only 2x a week for school for 2 hrs. Feb of 2023 lenses are defective already with marks around the lenses. I went back to store. Manager don't help. Waste of money.

If you asked me a year ago, I would have they were great. Not anymore. The location in Vancouver Washington is crap now. I've had 2 problems with my glasses in barely more than a month and can't get any help with contact lens anymore. I tried to get Acuvue Oasys contacts, they said they were either back ordered or discontinued, it depends one who you ask. I tried the contacts they gave me, but those didn't work. When I told them I wouldn't try anything other than acuvue oasys, they said "ok we'll order them". 11 days later I called and asked about the contacts and was told "they're on the way, it should only be a couple more days". 10 days later "no, we can't get them". I'm done being jerked around and lied to.

I had a disappointing experience with the LensCrafters website. Despite having a positive experience at their physical store in San Diego, California, I decided to order my glasses online. I had an extremely frustrating experience with the LensCrafters website. After placing my order, I waited for over a month without receiving any email notification. Concerned about the lack of updates, I reached out to their customer service. To my disappointment, their website simply stated that my order was "processed" with no further information.

Made an online purchase 03/10/2023, received glasses 03/20/2023, cheaply made Gucci glasses and prescription was incorrect paid ($750+). Was a hassle speaking with them about the prescription being incorrect. Not only for my glasses but for the contact lenses I purchased elsewhere. I could not see. FYI, I got my eye & contact exam with a LENSCRAFTERS store and they told me they don't communicate and could not obtain my prescription from them. Decided to return the glasses. Mailed them on 03/24. It is 04/13/2023 and I still have not been issued my refund. They keep giving the excuses. Will not be going to them for exams, or purchasing from them again.

Bought progressive eyewear from LensCrafters and they developed spots in the glass over time! Went to LensCrafters and was told it’s the protective coating coming off! All they could do was offer me their promotion of 40% off on another pair… I paid $600.00 for these glasses!!! They were not very old so for me that was not an option. Not pleased with them at all. Will never buy anything from them again.

I went to the location in Lakeland, FL. I went to Lenscrafters because my insurance lists them as a plus provider and I am supposed to save more money, but I found that is not the case. This is most expensive and slow eyeglass provider I have ever been to. I gave them three chances and I will not ever be back. The first visit we ordered my son prescription sunglasses and my other son glasses. The sunglasses turned out with very thick lenses and I was told I would need to spend another $160 to fix them on top of the $200 I had already spent and I have insurance. These took a couple weeks to get. My son really wanted them so we kept them as is.

Lenscrafters @ Briarwood Mall in Ann Arbor, MI gave me the best eye care experience! I have just healed from a retina detachment and I was nervous regarding the outcome of my vision. Dr. Neda ** was phenomenal in my exam and the outcome of my vision. I selected both eyeglasses & contacts and I received trial contacts in clear & color to try. When I left there I could truly see clearly for the first time. When I can back to get my frames, Whitney was patient with me and gave me a cost analysis of purchasing 1 month, 6 months, & 12 months. She even found me a $75 coupon which was used for my purchase so I ordered 12 months of contacts cheaper than 6 months. Whitney also gave me a couple of trials to tied me over. This Lenscrafters is great, work as a team, and truly have the best interest of the customer at heart! I also loved my frames and they first perfectly!

I decided to come to here because the location was closer than Pearle. The location was in Santa Ana, CA on Bristol. The eye exam was excellent and the doctor gave me helpful tips for dry eyes; steam eyes for 5-10 min every morning, fish oil pills 2gram and info on cataract surgery for the future. But I was disappointed at the prices for high index lenses, much higher than Pearle Vision or any store. So I will come here for annual exams and glass frames and Pearle or America Best for lenses

Let me start by saying, I really like the LensCrafters store that I use and the associates that work there. However, it is LensCrafters as a company that is pushing me away. The last 2 times I made purchases from them, one time for glasses and the second time for replacement lenses, it has taken 3 WEEKS for the lenses to be made and shipped to the store I use. I am ordering new glasses, not as a want, but as a need, and for it to take that long is outrageous. To me, it is like the doctor telling you that you need medicine to feel better, but sorry that particular drug will take 3 weeks to get in, so keep feeling awful until then.

Lenscrafters in Norridge was very helpful from the team leader, manager and Doctor. Very professional and the glasses were very affordable. Extremely happy with the service. I would highly recommend purchasing glasses at this Lenscrafters, excellent staff and my glasses were ready in ten days, when I was initially told that it would take two to three weeks.

Flat-out false advertising and dishonesty about protection plans they sold me a ridiculously expensive pair of corrective lenses prescribed by their in-house doctor. They sold me a protection plan and the sales rep said: " It's a great plan, I have clients that come every year and change to new glasses for $25". After the first few months, the glasses were falling apart and the lenses were losing a layer of coating. I brought them back and they changed the glasses for $25. A year later same thing happened, I went back and they refused to honor the warranty saying that it was expired. Bad frames, bad lenses, fake protection plan and plain falsehoods.

Manager called me and we came to an agreeable solution.

They no longer have doctors in house, it's all virtual. They fired my doctor I went to for years and now it looks like all the doctors are overseas. You get some of the tests with a tech, then they dial into a virtual doctor. She was supposed to run the vision test, ask is this better or 1 or 2? It did not work half the time!!! I feel like my test is inaccurate. It was so cold and so impersonal and it was not working correctly. What a sham. Plus, they gouge your eyes out with the price of their glasses. Then they gave me a new contact to try, and they charged me $86 to try them on. I will never return to this company again. The tech was nice but the woman who checked me out was a witch!!

Once the purchase is made, the website and chat experience becomes quite glitchy. Was supposed to receive in 2 weeks with next day air. At 3 weeks was told (with me asking them not them coming forward to me) there was a lab issue with their most common pair of glasses and would give a 20 percent refund. Should be shipped next week. The next week goes by and I hear nothing. It’s now over a month since I placed the order. I ask for an eta and an explanation. Am given neither. Ask to speak to someone. They offer an email response with a generic answer that doesn’t offer an eta or an answer. So I’m over a month out no glasses, no explanation, no accountability and quite frankly I will never ever ever use them again.

I ordered my glasses on Jan 5th. It is now Jan. 28th. They can not even provide an update as to when they can expect to receive them! They say they cannot call the lab to get an eta. Not even a guess as to when I might expect them

Get your glasses anywhere else but LensCrafters at the Northshore Mall in Peabody, MA. I went to LensCrafters on the advice of my Vision insurance provider. I ordered two pair of glasses on December 9, 2022. It's now January 14th, 2023 and I not only don't have my glasses yet, but they still can't tell me when I can expect them. I have spoken with local managers and a regional manager. They were very pleasant but ZERO help. I'm 67 years old. I need these glasses as my prescription has recently changed and my eyesight is poor. Never never again will I go to LensCrafters and I have instructed my Vision Insurance provider not to recommend them to anyone else.

First and foremost no modern day company can possible boast a 4.9 or 5 star reputation on Google Reviews with over 500+ reviews at all its locations, unless that is of course you have billions of dollars to fraudulently put up good reviews. That's is why this site has them at closer to 3.5 and even that is a hard to believe. The employees are overcharging people past what insurance will allow. For example I have extremely good insurance that covers all co pays and exam costs. Upon leaving I was asked to pay $2.46 and then they refused to tell me why or give me any receipt. Then while looking at glasses the lady starts by telling me I am going to need to plan on spending $500. When I literally showed her my deck page for insurance and the itemized expenses I am to pay she got mad and walked off with my stuff for 30 mins. I asked someone else to get my stuff and left.

East Towne mall in Madison Wisconsin LensCrafters assistant manager Viktor was very helpful, friendly and efficient. He adjusted 2 pairs of glasses for me today. I waited no time at all. I would highly recommend this business!

I ordered a pair of prescription glasses from lenscrafters.com. The disconnect between the brick and mortar stores and the online retailer is outrageous. Do yourself a favor and stay clear of the online store. A complete nightmare to return glasses.

The frames never held their shape and I repeatedly kept going back to the store to get them adjusted. They strung me along like this until the warranty expired. Now I'm stuck with a $500 useless eyeglasses. I've been a repeat customer for years. Never again will I buy from them.

I went to Lens Crafters and had a eye exam and purchased glasses. 23rd of November 22. I never received a text or email or phone call stating the glasses was ready for pick up. I called on the 13 December 22. I call and was told they were ready. When I picked up the glasses on 14 December 22 come to find out the glasses were there since the 30 November 22 the woman that help seem not to be concerned at all. And when I got to my job and looked at my phone there was a text that came to me after I received the glasses.

I have been buying Ray Ban sunglasses since 1970. I have had prescription Ray Bans since the 1990s. I have a pair now where the coating is coming off after three years and I still have the previous two prescriptions and there isn't a coating on the lens, It's a prescription lens, not a coating. There is absolutely no problem with those lenses.

I went to Lenscrafters. I got right in, eye exam was thorough: color test to taking pitcures of my eyes. Ashley did a great job with me from insurance questions, finding and fitting me with new glasses. I will be back next year.

I will never recommend LensCrafters! Aside from the cost of their product, the service, specifically at the 23rd Street/Madison Avenue, NYC location, is substandard. After 25 years with a local ophthalmologist, I decided to visit LensCrafters. What a mistake, especially after my experience with Nicole the store manager.

I would like to share the most amazing experience with the epitome of customer service. I have lost one of the screws for my sunglasses and I tried different stores to get it repaired. None able to help as my Oakley sunglasses required a special screw. I saw LensCrafters store in Aventura mall and I went inside. I was greeted by Vince, who was very kind to help me out and fix my glasses, I am extremely grateful. Vince is an excellent and dedicated employee that emphasizes the store value and quality of service. Thank you.

I am new to Vermont and I brought my daughter there to get glasses. Let me be clear, the doctor next to this location was awesome as was their staff. LensCrafters is not. The lady waiting on me made me think I had bad insurance and stated they would only cover 47.00. My bill was over 400. When I got home I logged in and seen they were out of network. I notified the corporate office and they said to call that office. I called and the same lady answered and I told her I wanted it cancelled. She said ok. I do have the email telling me to call her and since it was the same day no problem at all. Yesterday I get a text stating glasses are ready. I checked my card and they did not remove the charge. This is not acceptable. I have made a complaint to the BBB as well. I will continue to contact review agencies and their corporate office until this is resolved.

My experience was not good. Got progressive lenses. Told her I wanted ones just like was wearing. Got glasses and frames within a week. They were fine for reading but could not drive. Every thing blurry. So I took them back for a refund. Had to wait for my Insurance reimbursement for a month and that was with several calls. These glasses total over $700.00 my share was 290.00 and my insurance was a flat 325.00 for lenses. Of course LensCrafters showed all these discounts for the scratch resistance, Transitional and more. Went to Eyemart Express for all the same features that's listed above and my out of pocket was only $49.85. Once my insurance was reinstated they were very helpful in adjustments. Lens Crafters Doctor was even rude at times for my annual eye exam and try to rush you through all your appointment. I would never suggest Lens Crafters to anyone. I will never use again. Senior citizens it will pay you to shop around.

Nicole was most pleasant and helpful to me as I was looking at frames. Since I now have to wear progressive lenses I’m a bit stressed. She also wears them and she made me feel more comfortable with the idea. Very professional yet down-to-earth. Glad I went to the store!

This was my second visit to this location in Lithonia GA to pick up my glasses due to a change in my prescription after cataract surgery. I purchased my glasses in March 2022 and was told that after my cataract surgery I would only have to pay $40 for the eye exam to have my prescription adjusted but that was not true. I had to pay $54 for the exam plus $165 for new lenses. I had been told previously that I wouldn't be charged an additional amount to have the new prescription put in my glasses but I went ahead and paid the money because I needed my glasses. After waiting 2 weeks to receive the glasses back I went to pick them up and realized I couldn't see anything with them on.

I purchased 3 pairs of Cartier prescription eyeglasses in November 1996. Billy is the Sales Associate at Ala Moana Shopping Center (Honolulu, HI). Best Service Ever w/o extra charges. Best of the Best.

I went to order frames online, because I was going to use insurance they said someone needed to contact me to complete the order, reached out 3 times to try and do it and no one ever got to me. After two months of that I just went into the store to do it. They simply did not want to help me. My insurance was out of network (which I knew and I planned to pay the difference and told the sales associate that). I just really wanted the frames I saw there as the other stores I checked didn't have anything I liked. They told me I couldn't get the frames I liked with my prescription which was odd because I never had an issue before and my old glasses had the same shape. I asked were they sure because that was new to me to hear that, they said yes you will have to pick something else. After not finding anything else I went to Pearle Vision and got the SAME frames with no issues.

I have not used LensCrafters since the 90’s. Well, different in PA glasses done on-site is a NO. Spent over 3 hours in the location due to their system not working properly. Never use health insurance but used vision only. Added warranty when didn’t want it because the trouble with the system. Just to fill my 2 glasses my own frames cost over $200 then purchased a brand new glasses over $400. Never in my life have I ever paid over $600 for glasses. So moving forward got a text, glasses are in so traveling about 1 hour to Monroeville. So needless to say, 2 out of 3 are done. We ask for prescription paper. Was told it was in our folder we received. WHAT FOLDER, stated the system was down.

In May and early June I purchased 3 pairs of glasses from Lenscrafters at Orchard Park Mall in Kelowna- the first two in May and the third in June. I was happy with the frames and professional service from the sales lady in May. When I received the first two pairs, I discovered the Office glasses did not work for me. This is because I was NOT told Lenscrafters ONLY makes 1 kind of office glass. A training issue. This was not discussed or explained. I then reached out to my Optometrist who kindly provided a second prescription to help Lenscrafters fix the problem. I then waited more than a month and heard nothing about the office glasses or the third pair I needed for work.

Asher **, the apprentice optician who helped with the purchase of lenses for my old glasses and a new pair of frames and lenses was excellent. She was efficient and very knowledgeable and made the whole experience great!

The service that Margie provided was outstanding. I am so pleased with the quality care she provided at the Gateway Mall in Prescott. I wrote a review earlier but don't see it here so I want to make sure Margie gets full praise for her professionalism.

I had visited Lenscrafters to help fix my glasses which I had bent accidently because I had stepped on them. The service was great, an optician named Nasrin was very kind and quick to help. I'm very happy my glasses were able to be fixed when I had little time to spare.

I would like to give Brad (Optical Technician) of assisting every time I visit the store. Brad is very knowledgeable about his job. Please give Brad an EXCELLENT CUSTOMER SATISFACTION. I would like to recommend it to anyone who will visit the store to look for Brad for assistance. Keep up the good work Brad and GOODLUCK!

I went to Lenscrafters for glasses in jan. They were very unprofessional. They did not use my insurance. When I got my glasses they were poor quality. In the end to correct the problem with my lens it would have costed 150 dollars. Since I live on a fixed income I had to use gorilla glue to keep my lens in frames.

I broke my glasses on Memorial Day weekend. My job requirement is fine detailed dental procedures. I had a spare set but the prescription on the old was not current. My old glasses were repaired and restored like new quickly and there was no charge for their service. I rate them them a ten plus. The store manager was courteous and very helpful. I recommend the Barboursville store a 10 plus rating for service, friendliness and professionalism.

Updated on 03/14/2025: This is actually a continuation of problems first noted in my 2022 review. The "film pulling away" thing is now along the outer edge of both lenses. Picture is attached this time and is best seen enlarged.

$640 FOR READING LENSES w/ TRANSITIONS!! NO FRAMES, JUST LENSES! REALLY!! JUST went in the south Lakeland store today (March 25th, 2022) to get a price on lenses only. I bought the Amazon Echo Frames that are prescription ready. My vision is perfect except for needing reading glasses (only -1.75). So I ONLY needed a price for reading lenses with Transitions. Guess what I got for a quote? ---> $640.00!!! Are you kidding me!! $640.00 for Reading only with Transitions! That's without an eye exam because they said I don't need one for readers! I don't have insurance so I guess they think I'm stupid enough to buy into this garbage price! Also the lenses were just the cheap polycarbonate lenses!!! C'MON!! $640 FOR CHEAP PLASTIC READING LENSES?? Really?? The "transitions" part should be less than $100! Maybe if I drove there in a Yugo I'd get a better price, doubt it!!

Entire staff at Lens Crafters in Middletown, NY at Galleria Mall, were professional and knowledgeable. Salesperson Jamie was very personable. Lens Crafters are the best in overall service and quality for prescription glasses, in my humble opinion. Never had a problem with my glasses purchased from Lens Crafters. I highly recommend them for all your eyeglass needs.

On Dec 7th, 2021, the Lenscrafters at Calgary Market Mall, cancelled my purchase of Prescription Glasses due to delivery issues. As per them they sent the refund request to Head Office. Till date ie Jan 17, 2022 there is no update on any refund. What could this really mean? Either - the Lenscrafters at Calgary Market Mall is lying. The Accounts department of Luxottica is inefficient. They are just plain thieves.

It takes really long time to get a new pair of glasses. Almost 2 weeks, and I still did not get mine. When asked online agent to give an update on ETA of glasses, they bluffed you with the day they didn't work!!!! This is totally messed up!

Ordered a pair of glasses and then one week later I noticed it was for another customer. Store manager processed a refund and charged me for the actual glasses. Two weeks later I have yet to receive my $303.99. Store manager has no answers, customer service hangs up on me after putting me on hold 3 times, headquarters number 5137656294 rings once and hangs up. No one will help and this is unprofessional.

My experience was very good. The doctor and assistants are very detailed. Stephanie on Dallas Highway went beyond to get me the best deal. I really appreciate that. I was in the store Jan 3, 2022. ****

I took a pair of glasses for a nose guard repair. The threads for the screw was stripped. The tech worked for about 45 minutes to complete the repair. She tried different tiny screws to complete the repair. She displayed a great deal of perseverance and patience and saved me some money.

Called to ask questions and got put on hold for over 5 min and I hung up. No Callback! Guess they don't need my business. This made me check reviews online line and now I sure I will not be calling them.

I purchased a pair of glasses, they told me to take them home and try them. I had 30 days. Took them back and they wouldn't return them. I had them for almost 3 weeks. Sad thing is that I'm a repeat customer.

Went there a year ago to get new glasses. Almost $600 and they’re garbage. They warped almost a week after getting them and I went back twice only for them to bandaid fix it and they went right back to falling off my face. The handles on both sides snapped randomly and are held together by glue making the warping issue worse. Complete garbage for an extravagant price. I can’t afford a new pair so I’m stuck with them.

As today November 18th it’s been almost 1 month since I visited the store to get my prescription lenses and frame. They said they would be ready in 7 days. As today they do not provide any reason about it.

My husband and I arrived at Lenscrafters 15 mins before closing on a November Sunday. I was there to pick up my prescription sunglasses and my husband went to pick out and purchase prescription glasses and prescription sunglasses. We were in the store until 730 pm, 1.5 hours beyond their closing time. The level of service, the depth of knowledge and genuine commitment to customer satisfaction demonstrated quite clearly with words and body language made our shopping experience for glasses refreshingly incredible. We were welcomed and not for even an instance rushed or felt rushed. Dalton, the store manager, was the one who assisted us and his professionalism, personality, and knowledge in the eyewear industry was vast and thorough. He truly loves what he does which translated into the remarkable shopping experience, he created that left my husband and I way beyond satisfied.

Rude people. Did not want to repair. Acted like it was my fault. Never go back. Had insurance and still cost over 400 for one pair. Can buy cheaper and better anywhere else. Stanton optical - quality glasses, good people.

My SVC rep was Tonae. Due to her exceptional knowledge, personal care, and expertise in dealing with very high prescriptions I was able to get the best pair of glasses I've ever purchased in life. They are everything she said they would be. I absolutely love them!!!! She worked with me thru multiple visits, and advised me to get the recommended dilation before attempting a new purchase so the provider could determine which of the two prescriptions were appropriate.

Continued to use the glasses, thinking I just need to get accustomed to the new prescription. But in fact I have never been able to read or drive with these glasses. Took them back to the store, and was told, I just needed to purchase a new pair. Are you kidding me, at over $600, I won't be getting them from Lenscrafters.

I purchased a brand new pair of frames from MOSCOT in NYC and took them to the Brookline MA store on Beacon St on 8/14/2021. I choose new lenses and paid $788.99 I have not received the glasses as of 9/15/2021. I cannot get the date when they will be ready. All Kim can tell me is that they are working on them. I paid $290.00 for the frames for a total expense of $1,078.99. All I want is a check for the total expense of $1,078.99! I filled out an online complaint form, but I need my MONEY BACK so I never go back to Lenscrafters again! They are part of a huge conglomerate under LUXOTICA. I will continue to post as I get results!

Expensive Oakley RX Sunglasses, less than year old, parts fell off. Store doesn't have parts, said talk to Oakley. No one to talk to at Oakley, but you can BUY replacement parts online for glasses still under warranty. Bad customer service after the sale and I have a warranty. NO OAKLEY! NO MORE LENSCRAFTERS!

After submitting my prescription sunglass order online the service reps kept contacting me about issues with the prescription. This also happened when I tried to order a few months back. I resent them the entire prescription. Another rep contacted me stating they need me to resubmit another new order. I am very disappointed with the customer service that I received and let this be a warning to pass on Lenscrafters.

When I went to them originally 20 years ago service was great. I got my glasses in just a matter of hours or a few days. Recently I went to make another purchase. I asked how long it would take to make my glasses. They told me the same day or next day. After making my purchase they informed me that it would take up to 10 days for my glasses to get made. I told him I wasn't satisfied with this and I would like my money back. I told him that their salesperson that told me one or two days and they transferred me to their so-called lab. These people informed me that could be up to 10 days but would make a rush on it and call me. It's now 10 days and still no glasses. It seems like the whole company likes to lie to their customers. Never again.