Lenscrafters

My experience was one of a kind. I have never had my eyes checked and my experience was very very very great. The staff is more than helpful. The atmosphere is outstanding. I would recommend them to others as well.

Lenscrafters @ Briarwood Mall in Ann Arbor, MI gave me the best eye care experience! I have just healed from a retina detachment and I was nervous regarding the outcome of my vision. Dr. Neda ** was phenomenal in my exam and the outcome of my vision. I selected both eyeglasses & contacts and I received trial contacts in clear & color to try. When I left there I could truly see clearly for the first time. When I can back to get my frames, Whitney was patient with me and gave me a cost analysis of purchasing 1 month, 6 months, & 12 months. She even found me a $75 coupon which was used for my purchase so I ordered 12 months of contacts cheaper than 6 months. Whitney also gave me a couple of trials to tied me over. This Lenscrafters is great, work as a team, and truly have the best interest of the customer at heart! I also loved my frames and they first perfectly!

I decided to come to here because the location was closer than Pearle. The location was in Santa Ana, CA on Bristol. The eye exam was excellent and the doctor gave me helpful tips for dry eyes; steam eyes for 5-10 min every morning, fish oil pills 2gram and info on cataract surgery for the future. But I was disappointed at the prices for high index lenses, much higher than Pearle Vision or any store. So I will come here for annual exams and glass frames and Pearle or America Best for lenses

Lenscrafters in Norridge was very helpful from the team leader, manager and Doctor. Very professional and the glasses were very affordable. Extremely happy with the service. I would highly recommend purchasing glasses at this Lenscrafters, excellent staff and my glasses were ready in ten days, when I was initially told that it would take two to three weeks.

I went to Lenscrafters. I got right in, eye exam was thorough: color test to taking pitcures of my eyes. Ashley did a great job with me from insurance questions, finding and fitting me with new glasses. I will be back next year.

Both pairs of frames I bought had demo lenses. However, when I went back after cataract surgery to replace my Oakley lenses with non prescription lenses. They just said no this was not a service they provided! This is outrageous since the frames alone were over 200 dollars and the lenses were almost the same amount yet when I went to LensCrafters they immediately said there was nothing they could do to replace the prescription lenses with quality regular lenses. In fact they didn’t even try to make an effort to sell me any lenses to fit their proprietary Oakley frames? Which they never tell you the frames are not standard and can only be used with prescription lenses! Poor poor service since no one knows when their vision might change and with the prices we pay for frames, we should be offered a standard frame so even the Oakley makers as an example would have lenses that fit the same frame that are not prescription!

Called Lens Crafters and was given a quote and told their promotion was 50% off lenses when purchasing a complete pair. Coincidentally, three days after calling them, I received in the mail a card from them stating I could get $50.00 dollars off a complete pair of lenses and frames. Went into store and purchased a complete pair of lenses and frames. Presented the card and was told I couldn't use it because the lenses were already 50% off. Beware of the mailed promotions, they are a scam.

The first glasses were crooked and the lens never came clean. They replaced them which is true. They solved the problem of them being crooked, but the lens still never come clean. All I use is their cleaner, their rag they provided, or water. And now there's a little mark on the left lens. I've never had these problems with anyone else's glasses and I've been wearing glasses since I was 8 years old from different places. The bottom line is I'll never go back to Lenscrafters Downers Grove or any other location. $500 for a pair of glasses and you can't get them clean? I'll go to the other places that have two pair for $100 or whatever. My insurance made us come here and I think it's terrible that they won't let us use insurance for the other places.

I ordered my glasses online, and when I got my glasses, the prescription was wrong. I returned the glasses and decided to get a refund, and it's taking forever to get my insurance released and my refund. I was told 3 to 5 days. It's been a few weeks. I will never use LensCrafters again. I need my insurance to purchase glasses.

I am very disappointed in them. I had some glasses made and they never called my doctor. They charged me and did not refund my money back. I will never do anything with them again I will never recommend them again. I am very sad they canceled it in less than two minutes.