LensCrafters Reviews

I have a pair of Brooks Brothers glasses that I have had for years and one of the nose pads fell off. I went by LensCrafters in Cary NC with the intent of inquiring about repair, etc. Immediately upon walking in, I was greeted and explained my situation. She handed the glasses to an optometrist for replacement of both nose pads. Within a few minutes the glasses were ready and despite the great service, the cost was no charge. The total experience was nothing but positive and if and when I need new glasses, this will be my next stop!

Went to location on N Druid Hills Road. I was assisted by Rahma. Service was friendly and totally top tier plus she save me money. Great job Rahma, keep stacking great reviews.

I visit LensCrafters Fox Valley Illinois, my mother in law’s need adjust her glasses which she bought in a different store and we came to store and Jordan kindly fixed, Thank you so much!!!!

I had an excellent experience at LensCrafters on W. 25th Street in Norfolk. Ms. Fran and Ms. Angie were extremely helpful, knowledgeable, and, most importantly, honest while assisting me with selecting new frames. I truly appreciated their expertise, recommendations, and willingness to help me find the best option for my needs rather than simply making a sale.

I love my Tom Ford eyeglasses from Lenscrafters. The online service and shipping was seamless and they also offered military discount with the 50% off eyeglasses offer. Thank you lenscrafters.

Brought my daughter in to get a contact lens prescription/box of contacts and somehow we walked out with glasses that were $300 extra dollars for all the lens treatments in addition to the $200 frames and no contact lens prescription nor contact lens order. Now, as I try to get a copy of her prescription so that I can actually get contacts for her, they refuse to give me this information. First, the local store where we had our appointment, has literally hung up on me 7 times when I've called over the last few weeks to find out why our contacts were never ordered. Then, when I finally did get someone on the phone he sounded like he just woke up from a nap and was uninterested in helping. Said he could only fax that info.

The worst prescription I have ever had filled in 63 years of wearing glasses. Had to return twice to get right lens corrected and do not believe they actually sent the glasses back to lab for correction. Also found the pricing to be high but my insurance forced me to them since they had the frames I wanted. Should have compromised and settled for different frames elsewhere. Was also not impressed with the optometrist attached to their office in Deptford Mall. Will never go back to LensCrafters again.

I don't recommend going here to get eye glasses. I did last October. I got prescription Ray Bans. Awesome glasses. I also got the extended warranty to cover anything. I came to the store 10 months later to get a new eye exam and new lenses. I told them I want to keep my frames, get a new exam then put the new lenses in my old frames. I told them I also want to purchase the New AI Meta glasses. She told me it cost $620 or so. I said, "Let's do it."

Rony at LensCrafters at Stonebriar Mall - Frisco, TX was outstanding. Super professional and accommodated me extremely well. 10/10 for Rony!

My husband is having a terrible experience with LensCrafters. Basically he is still waiting on his eyeglasses. It's going on 4 weeks because of a mistake made by lenscrafters. Terrible, Terrible, business. Prosper, Texas.

Updated on 08/11/2026: I give them 0 stars. Don't bother with the link they give you to reply to. It gets you nowhere. They refuse to resolve issues. They are expensive. Go elsewhere. Ordered my glasses July 28 of 2026. I still don't have them.

I have been going to LensCrafters for years. I will probably be going somewhere else. I’ve had vision insurance for many years but when you go to lens crafters they show you how much you will pay for your glasses with the insurance and compare what you will pay with their sale. They never used my insurance so I never got what I should save with insurance. I found out they own my insurance. They make out like bandits! The insurance is EyeMed. I heard you can save a lot from buying online. Goodbye lens crafters!

I had an appointment for a eye exam and to purchase contact lens. My appointment was for 11:40 am. I arrive 20min early to fill out paperwork since it was my first time. While the sale staff was nice and helpful. I had to wait till 12:30pm just to start the exam. The tech did a couple of test then I waited another half hour for the doctor. The doctor started the exam. I had many eye exams over the years and doctors when focusing the eye optic machine would all ask me which one was clearer. This doctor only ask me was the one better on the left of right. After 10mins of this she tell me my eyes have gotten worse than they been a few years ago. This scared me because I have per diabetes. She also told me I need to start wearing regular glasses. I told her I rather keep wearing my contacts lens. She said she would need to order the lens because she didn't think she had them in stock.

My spouse and I were vacationing in Palm Desert, California, when we decided to get eye exams and purchase new glasses from LensCrafters. Our exams were performed by the in-store optometrist, Dr. Sergio **. After receiving our glasses, both of us immediately noticed that our vision was not right. We returned to the store, where a salesperson verified that the lenses matched the prescriptions they had been given. They adjusted the nose pads and suggested we wear the glasses for a while to see if they improved. When my spouse continued to have problems, she insisted on another eye exam. A new prescription was issued, and LensCrafters remade the lenses for the expensive frames they had sold her. Unfortunately, when the replacement glasses arrived a week later, she still could not see properly. We returned once again and requested a refund. Our request was refused, so we left very disappointed.

The worst experience I've ever had with an online company. Ordered my glasses at the end of March. Order was lost and refund issued. Only because I couldn't find the glasses I wanted anywhere else, I re-ordered them. My second order was originally expected to arrive on May 22. The date was then changed to June 3. A week later I called and requested refund as they still hadn't been received and I hadn't received any further communication from Lenscrafters (my online account had reported the order as completed since the shipment date).

Bought two pair of glasses at LensCrafters and after a couple months of not seeing as well as I did with my old glasses for distance, I happened to go to my ophthalmologist, who gave me the prescription, and I asked them to read the prescription on the glasses from LensCrafters. The my original prescription did not match the glasses so somebody was wrong.

I purchased new glasses two months ago for $700. They convinced me that their quality was far superior to Costco. They tried to sell me on a $35 1 year protection plan, which I passed on. One month after receiving my glasses one of the lenses cracked. I never dropped them or mistreated them in any way. I took them back just to learn there was no warranty whatsoever since I declined their $35 protection plan. I have never had an issue with any of the glasses purchased from Costco, all under $200. This is the second bad experience I have had with them. I will NEVER DO BUSINESS WITH THEM AGAIN. You would be wise not to give them your business as well.

LensCrafters is one of the worst companies I have ever dealt with! On April 26, 2026, I uploaded my new prescription and placed an order for my contact lenses. I immediately received an email confirming my order. On May 3, 2026, seven days later, I realized I had not received any further communication from them, so I logged into my account and found that they had canceled my order. There was absolutely no notice given to me that this had occurred. NO CALL. NO TEXT. NO EMAIL. NOTHING.

My spouse and I went for an eye exam for glasses and they billed Medicare, we paid the full amount. We went back because my spouses prescription was off, he was getting eye/head aches from the incorrect prescription. When we went back I inquired about a refund and they said, "Oh we just put it on your husband's cc." I paid separately on my own cc. Also they wanted to do a full eye scan, CT of eye again on my spouse. My spouse said no I want just the vision exam to correct the wrong script. They refused and we walked out. They would have billed Medicare again when he just wanted the over $600 pair of glasses fixed. We now will go see another Optometrist for correct new lens. We will NEVER go back nor refer anyone to the Clarksville TN LensCrafters!!

The select is good but there is always a wait for service, even if you have an appointment. I was told just to "walk-in" when my frames arrived but stood there for over 30 minutes as they are eternally understaffed. I had to come back later in the day. Also, they have "sale" prices that are often not honored. There's always some convoluted explanation about why I can pay the sale price on the website but have to pay full price. I will be seeking another company moving forward.

Can you believe a Burberry frame broke on its own while being worn during an office meeting? No drop, no pressure, no mishandling — just normal use. When not in use, the glasses were always kept in the original case provided. I took them to LensCrafters and was initially reassured that the product carried a 2-year warranty. I was advised to submit an online claim, only to later receive a denial with the explanation that the damage was “not covered.” This raises serious concerns. Either the product is not genuine Burberry quality, or the craftsmanship is shockingly poor for a luxury brand. A premium frame should not fail under ordinary day-to-day use. Eyewear is meant to sit on a person’s face — not fall apart unexpectedly during professional meetings. Very disappointing experience, both in product quality and warranty handling.

LensCrafters canceled my appointment twice; the day before each appointment. After I submitted time off of work. Customer service are like robots. They are not able to service the simplest vision issues. I would not recommend. They are so unorganized.

BEWARE: LensCrafters/Dr. ** and Associates in North Attleboro was an extremely disappointing experience. I went in for new glasses and clearly stated multiple times that I only wanted services covered by my insurance. Each time I was told, “of course.” I’ve now received an unexpected bill for an additional $145. When I called, I was told they “don’t know what insurance covers” and that I had signed paperwork agreeing to pay any extra charges. My issue isn’t even the amount — it’s the principle. If a patient specifically asks what is covered, that conversation should be handled honestly and transparently before services are performed. Based on my experience, I would encourage others to avoid using them. Their business practices are borderline illegal.

Worse than Walmart. I had a appointment at 12:20 an hour later still waiting. The place is old and dirty and there was nowhere to park. Worst experience ever having a eye exam. Patients' time doesn't matter. All they have been concerned about is upselling everything. I'm considering walking out. Never again.

I purchased Meta Ray-Ban glasses, and after only about a year and a couple of months, they started getting very hot when charging and stopped working properly. I also cannot hear out of them anymore. I went to the LensCrafters store in Rancho Cucamonga yesterday for help, but the employee told me they could not assist me because my insurance expired in March. These glasses were too expensive to stop working this soon, and I feel like there should be some type of support, repair, or replacement option available. I am very disappointed with the product and the lack of help I received.

I was getting fitted for my new frames and the guy just eyeballed where the center was, I asked what about the machine they used before, he said, "Nah we don’t use that." After I got my glasses I couldn’t see clear. I had to hold them clear up on my forehead. I went back and he blamed it on my frames. After a month I notice the bottom of my lenses was smearing. I went back and they said, "Oh it’s from your face." I said, "It won’t wash off. I think it’s the coating." They said, "Nope. From your face." Well now after a year the coating is coming off all over them and they have been the glasses from hell. Will never ever go back to them again.

I am an old customer and took my new glasses for just an adjustment of the temple that were slightly bent. The optician broke the temple and the manager just told me to take it to a fast jewelry store so they can solder! No sympathy or apology and even threw me out of the store and threaten to call security!! Now I ship my glasses to Puerto Rico to get them replaced and pay extra! Good thing I got a guarantee for 1 year. One star is too much after the damage and humiliating experience!

Great experience overall. The customer service staff were more helpful than expected, which I appreciated. They had a solid selection of Persol frames and some good deals too. Left satisfied. Thank you.

Hello I had to contact customer service in regards of this matter. A manager by the name of Danny is a rude unprofessional guy. My first time wearing glasses and I've had the worst experience from this company. NEVER AGAIN. Well for starters I've been there five times in regards of my glasses. Danny originally did me inaccurate measurements for my glasses. When I picked them up my bifocal were directly on my eye balls. Yeah fun fun.

I purchased a Meta Ray-Ban frame and prescription lenses from LensCrafters at Fashion Square Mall in Scottsdale, Arizona. I remain very disappointed with the service there. None of the customer service representatives seems knowledgeable about the products, and their behavior is unprofessional and disrespectful, especially when questioned about the misleading information provided. I spoke with a manager who outright accused me of lying. The staff at this location needs training, or the public should be aware of how they are treated. Please address this issue, as some of the treatment I experienced feels racially motivated.

Zach in First Colony mall was very helpful, repairing my frames on the spot with no waiting. Very good service.

I had a very disappointing experience at LensCrafters. I was quoted one price for my glasses, but when it came time to pay, I was charged $100 more with no clear explanation. To make matters worse, I received a notification that my glasses were ready for pickup, only to arrive and find out they were not. On top of that, my name had been attached to the wrong pair of glasses, which raises serious concerns about their organization and attention to detail.

Extremely poor customer service at LensCrafters (City Eye location: 249 Hartford Ave Space A170, Bellingham, MA 02019). On 3/10/26, I waited over 2 hours for assistance. The optician could not complete my order because he had questions about my prescription, so I had to leave and planned to return. When I came back on 3/14/26, I waited over 4 hours just to have measurements taken for my glasses. When I asked about the delay, the manager, **, responded rudely and said that if I couldn’t wait, I could leave. There was no apology and no effort to help or reschedule. After two visits and several hours of waiting, I felt my time and business were not valued. I will be taking my business elsewhere and cannot recommend this location. I hope corporate management reviews the service at this location and addresses these customer service issues.

The purpose of this review is to recognize the professionalism of Brad ** who is a licensed optician for LensCrafters in Cuyahoga Falls at Portage Crossing. His assistance in helping me navigate through the purchase process was excellent. While all the employees were friendly and professional, Mr. ** was exceptional. He demonstrated the highest level of customer service by assisting me in the selection of my new eyeglasses. He went above and beyond in making me feel that I was a valued customer. Brad was patient and so helpful when he explained my vision insurance and he made sure I was getting the best deal possible. Joe **

Defect in lens, and frames required to use insurance to cover cost, waited over 2 months only to be told the replacement frame was misplaced, and then advised that I would get a new pair only to then call me 2 weeks later to advise they would not replace them. Mind you all glasses start to loosen (screws holding frame in place) within a month of wearing.

Terrible experience. Glasses were week's delayed, and nobody wanted to help. I was passed from agent to agent with no returned called. I will never do business here again.

I had a very bad experience at the LensCrafters location in Otay. I arrived later in the day, but the store was still open. When I approached a staff member, her attitude made it clear she was trying to get rid of me rather than help me. There was no interest in assisting me, answering questions, or providing basic customer service.

Got my prescription lenses from Florida mall location in Orlando. While driving at night, it gave multiple reflections of headlights coming from vehicles. They made lenses again during 30 days period three times but still the same problem. The lady who calls herself the boss was rude. She asked to return the glasses the fourth time I went there to complain about the reflections problem. Very rude and did not seem to be concerned about this safety issue despite telling her that driving with the kid at night with this problem is unsafe.

My name is Gurdeep ** and I live in Macungie Pennsylvania. I was vacation in the Daytona Florida where I visited one of your stores to place an order. I placed an order with LensCrafters at the Volusia Mall in Daytona Beach Florida on December 23rd 2025. The sales person was Ashley who is also the manager of the store. The sales order number is #**. The order was for blue lens computer glasses. I provided them my existing frames. I contacted the store on Jan 10 2026 and got a message stating they would call me back in 2 days. I did not receive a call from them. I contacted them again on Jan 20th 2026 at 9:47 AM and got the same message. I then contacted LensCrafters.com via phone and was told that my order had been cancelled and I needed to contact the store. I explained the situation and was told the only way was for me to travel to the store in Florida.

I’ve been trying to escalate a following grievance mentioned below since November 2025, and there has been no response from a local regional manager. If you review my customer profile I have been shopping with LensCrafters for a very long time, since the 90s. I don’t know what happened to the level of customer service, exceptional quality, and care that I am use to receiving in-store at most NYC LensCrafters locations.