LensCrafters Reviews

Great experience overall. The customer service staff were more helpful than expected, which I appreciated. They had a solid selection of Persol frames and some good deals too. Left satisfied. Thank you.

Zach in First Colony mall was very helpful, repairing my frames on the spot with no waiting. Very good service.

The purpose of this review is to recognize the professionalism of Brad ** who is a licensed optician for LensCrafters in Cuyahoga Falls at Portage Crossing. His assistance in helping me navigate through the purchase process was excellent. While all the employees were friendly and professional, Mr. ** was exceptional. He demonstrated the highest level of customer service by assisting me in the selection of my new eyeglasses. He went above and beyond in making me feel that I was a valued customer. Brad was patient and so helpful when he explained my vision insurance and he made sure I was getting the best deal possible. Joe **

LensCrafters canceled my appointment twice; the day before each appointment. After I submitted time off of work. Customer service are like robots. They are not able to service the simplest vision issues. I would not recommend. They are so unorganized.

BEWARE: LensCrafters/Dr. ** and Associates in North Attleboro was an extremely disappointing experience. I went in for new glasses and clearly stated multiple times that I only wanted services covered by my insurance. Each time I was told, “of course.” I’ve now received an unexpected bill for an additional $145. When I called, I was told they “don’t know what insurance covers” and that I had signed paperwork agreeing to pay any extra charges. My issue isn’t even the amount — it’s the principle. If a patient specifically asks what is covered, that conversation should be handled honestly and transparently before services are performed. Based on my experience, I would encourage others to avoid using them. Their business practices are borderline illegal.

Worse than Walmart. I had a appointment at 12:20 an hour later still waiting. The place is old and dirty and there was nowhere to park. Worst experience ever having a eye exam. Patients' time doesn't matter. All they have been concerned about is upselling everything. I'm considering walking out. Never again.

I purchased Meta Ray-Ban glasses, and after only about a year and a couple of months, they started getting very hot when charging and stopped working properly. I also cannot hear out of them anymore. I went to the LensCrafters store in Rancho Cucamonga yesterday for help, but the employee told me they could not assist me because my insurance expired in March. These glasses were too expensive to stop working this soon, and I feel like there should be some type of support, repair, or replacement option available. I am very disappointed with the product and the lack of help I received.

I was getting fitted for my new frames and the guy just eyeballed where the center was, I asked what about the machine they used before, he said, "Nah we don’t use that." After I got my glasses I couldn’t see clear. I had to hold them clear up on my forehead. I went back and he blamed it on my frames. After a month I notice the bottom of my lenses was smearing. I went back and they said, "Oh it’s from your face." I said, "It won’t wash off. I think it’s the coating." They said, "Nope. From your face." Well now after a year the coating is coming off all over them and they have been the glasses from hell. Will never ever go back to them again.

I am an old customer and took my new glasses for just an adjustment of the temple that were slightly bent. The optician broke the temple and the manager just told me to take it to a fast jewelry store so they can solder! No sympathy or apology and even threw me out of the store and threaten to call security!! Now I ship my glasses to Puerto Rico to get them replaced and pay extra! Good thing I got a guarantee for 1 year. One star is too much after the damage and humiliating experience!

Hello I had to contact customer service in regards of this matter. A manager by the name of Danny is a rude unprofessional guy. My first time wearing glasses and I've had the worst experience from this company. NEVER AGAIN. Well for starters I've been there five times in regards of my glasses. Danny originally did me inaccurate measurements for my glasses. When I picked them up my bifocal were directly on my eye balls. Yeah fun fun.