LensCrafters Reviews

I have a pair of Brooks Brothers glasses that I have had for years and one of the nose pads fell off. I went by LensCrafters in Cary NC with the intent of inquiring about repair, etc. Immediately upon walking in, I was greeted and explained my situation. She handed the glasses to an optometrist for replacement of both nose pads. Within a few minutes the glasses were ready and despite the great service, the cost was no charge. The total experience was nothing but positive and if and when I need new glasses, this will be my next stop!

Went to location on N Druid Hills Road. I was assisted by Rahma. Service was friendly and totally top tier plus she save me money. Great job Rahma, keep stacking great reviews.

I visit LensCrafters Fox Valley Illinois, my mother in law’s need adjust her glasses which she bought in a different store and we came to store and Jordan kindly fixed, Thank you so much!!!!

I had an excellent experience at LensCrafters on W. 25th Street in Norfolk. Ms. Fran and Ms. Angie were extremely helpful, knowledgeable, and, most importantly, honest while assisting me with selecting new frames. I truly appreciated their expertise, recommendations, and willingness to help me find the best option for my needs rather than simply making a sale.

I love my Tom Ford eyeglasses from Lenscrafters. The online service and shipping was seamless and they also offered military discount with the 50% off eyeglasses offer. Thank you lenscrafters.

LensCrafters in the Inland Center Mall in San Bernardino, CA SUCK!!! I had TWO appointments for glasses. In 2023 I bought 2 pair. The sunglasses were too big for my face and though they kept trying to bend them they finally said I can't bend them anymore and they are too big to wear. The charged me over 1300. for the 2 pair which I hated and just ate it. Then in Aug of this year I went in and took my time looking. Ordered one pair and had the eye exam again. They charged me over 800.00 and again they are too big for my face and don't look right. They fall down my nose. I was so frustrated I put them in the case and left them on my desk.

My husband and I visited LensCrafters store in 5550 Whittlesey Blvd, Spc 320, Columbus, GA 31909. We noticed that the eye exam will be handled by doc remotely, however we were quite surprised that the session with doctor were completed for less than 5 mins each for my husnand and I. When performing eye exam, the associate in store did not even switch lens per doctor instruction, we both end up with using one len to quickly complete the check. In additon, it is quite unbelievable that within same store, the associate did not release the eye exam result to the sales associate to choose our frames till we were asked to pay first. in our situation, my husband were performing eye check with having wallet with him and I was refused to choose frame simply bcs the $10 eye check expense was unpaid. I had never expeirenced this kind of untrust relationship before in any store, this is quite exceptional.

Avoid this place! If I could give it a 0, I would, but the app doesn't allow me to. I've seen two doctors at this location and they are nice and professional. However, they are overbooked and they'll make you wait over an hour to see the doctor. Further, they lack customer service. They never answer the phone nor respond to messages. The staff is rude, obnoxious, and unprofessional! With so many options for eye care, it's sad that they don't care to treat their customers with respect. When I tried to voice my concerns, Vanessa rudely cut me off and didn’t allow me to continue my communication.

Called several times to schedule an appointment no one ever answers the phone. So I went in to schedule an appointment 2 weeks ago. I requested information at that time from Judy on what insurance they take, she wouldn't answer my questions told me they would check into it after I schedule an appointment. I scheduled my appointment for September 7, 2026. I arrived early to check in and I waited 20 minutes just to be told that my appointment was canceled due to they tried calling me. I was a bit confused why wouldn't they leave me a message to call them. Judy was rude and unprofessional about it. I had no idea they tried reaching me. They could have left a message letting me know that they canceled my appointment so I didn't have to drive all the way to the store. So unprofessional.

I went and spent $2500 on glasses. They did not fit my face. I went to Costco and got much more help and great glasses. I will NEVER go back again. Those people could have been honest. I am blind, and the eyeglass range was too much. Thanks, LensCrafters, for the worst most expensive lesson ever.

⭐ Extremely Disappointing Customer Service — I Will Never Return. I have been coming to this store for approximately three years because I genuinely liked their eyeglasses. Unfortunately, I continued returning despite repeatedly experiencing rude and unprofessional behavior because I believed the products were worth it. After my most recent experience, I can honestly say: never again.

Ordered glasses from LensCrafters with scratch resistant lenses. Within less than six months they have an isolated swirl scratch right in the middle of the lens. I called about warranty them out being they were only a few months old. I was told they had a two-year warranty on them and I was sent to Luxottica for their warranty (third-party company). Had to wait a week for reply a message that it wasn’t covered. That I’d have to go to LensCrafters.com. The retail I ordered them from.

Brought my daughter in to get a contact lens prescription/box of contacts and somehow we walked out with glasses that were $300 extra dollars for all the lens treatments in addition to the $200 frames and no contact lens prescription nor contact lens order. Now, as I try to get a copy of her prescription so that I can actually get contacts for her, they refuse to give me this information. First, the local store where we had our appointment, has literally hung up on me 7 times when I've called over the last few weeks to find out why our contacts were never ordered. Then, when I finally did get someone on the phone he sounded like he just woke up from a nap and was uninterested in helping. Said he could only fax that info.

The worst prescription I have ever had filled in 63 years of wearing glasses. Had to return twice to get right lens corrected and do not believe they actually sent the glasses back to lab for correction. Also found the pricing to be high but my insurance forced me to them since they had the frames I wanted. Should have compromised and settled for different frames elsewhere. Was also not impressed with the optometrist attached to their office in Deptford Mall. Will never go back to LensCrafters again.

I don't recommend going here to get eye glasses. I did last October. I got prescription Ray Bans. Awesome glasses. I also got the extended warranty to cover anything. I came to the store 10 months later to get a new eye exam and new lenses. I told them I want to keep my frames, get a new exam then put the new lenses in my old frames. I told them I also want to purchase the New AI Meta glasses. She told me it cost $620 or so. I said, "Let's do it."

Rony at LensCrafters at Stonebriar Mall - Frisco, TX was outstanding. Super professional and accommodated me extremely well. 10/10 for Rony!

My husband is having a terrible experience with LensCrafters. Basically he is still waiting on his eyeglasses. It's going on 4 weeks because of a mistake made by lenscrafters. Terrible, Terrible, business. Prosper, Texas.

Updated on 08/11/2026: I give them 0 stars. Don't bother with the link they give you to reply to. It gets you nowhere. They refuse to resolve issues. They are expensive. Go elsewhere. Ordered my glasses July 28 of 2026. I still don't have them.

I have been going to LensCrafters for years. I will probably be going somewhere else. I’ve had vision insurance for many years but when you go to lens crafters they show you how much you will pay for your glasses with the insurance and compare what you will pay with their sale. They never used my insurance so I never got what I should save with insurance. I found out they own my insurance. They make out like bandits! The insurance is EyeMed. I heard you can save a lot from buying online. Goodbye lens crafters!

I had an appointment for a eye exam and to purchase contact lens. My appointment was for 11:40 am. I arrive 20min early to fill out paperwork since it was my first time. While the sale staff was nice and helpful. I had to wait till 12:30pm just to start the exam. The tech did a couple of test then I waited another half hour for the doctor. The doctor started the exam. I had many eye exams over the years and doctors when focusing the eye optic machine would all ask me which one was clearer. This doctor only ask me was the one better on the left of right. After 10mins of this she tell me my eyes have gotten worse than they been a few years ago. This scared me because I have per diabetes. She also told me I need to start wearing regular glasses. I told her I rather keep wearing my contacts lens. She said she would need to order the lens because she didn't think she had them in stock.

My spouse and I were vacationing in Palm Desert, California, when we decided to get eye exams and purchase new glasses from LensCrafters. Our exams were performed by the in-store optometrist, Dr. Sergio **. After receiving our glasses, both of us immediately noticed that our vision was not right. We returned to the store, where a salesperson verified that the lenses matched the prescriptions they had been given. They adjusted the nose pads and suggested we wear the glasses for a while to see if they improved. When my spouse continued to have problems, she insisted on another eye exam. A new prescription was issued, and LensCrafters remade the lenses for the expensive frames they had sold her. Unfortunately, when the replacement glasses arrived a week later, she still could not see properly. We returned once again and requested a refund. Our request was refused, so we left very disappointed.

The worst experience I've ever had with an online company. Ordered my glasses at the end of March. Order was lost and refund issued. Only because I couldn't find the glasses I wanted anywhere else, I re-ordered them. My second order was originally expected to arrive on May 22. The date was then changed to June 3. A week later I called and requested refund as they still hadn't been received and I hadn't received any further communication from Lenscrafters (my online account had reported the order as completed since the shipment date).

Bought two pair of glasses at LensCrafters and after a couple months of not seeing as well as I did with my old glasses for distance, I happened to go to my ophthalmologist, who gave me the prescription, and I asked them to read the prescription on the glasses from LensCrafters. The my original prescription did not match the glasses so somebody was wrong.

I purchased new glasses two months ago for $700. They convinced me that their quality was far superior to Costco. They tried to sell me on a $35 1 year protection plan, which I passed on. One month after receiving my glasses one of the lenses cracked. I never dropped them or mistreated them in any way. I took them back just to learn there was no warranty whatsoever since I declined their $35 protection plan. I have never had an issue with any of the glasses purchased from Costco, all under $200. This is the second bad experience I have had with them. I will NEVER DO BUSINESS WITH THEM AGAIN. You would be wise not to give them your business as well.

LensCrafters is one of the worst companies I have ever dealt with! On April 26, 2026, I uploaded my new prescription and placed an order for my contact lenses. I immediately received an email confirming my order. On May 3, 2026, seven days later, I realized I had not received any further communication from them, so I logged into my account and found that they had canceled my order. There was absolutely no notice given to me that this had occurred. NO CALL. NO TEXT. NO EMAIL. NOTHING.

My spouse and I went for an eye exam for glasses and they billed Medicare, we paid the full amount. We went back because my spouses prescription was off, he was getting eye/head aches from the incorrect prescription. When we went back I inquired about a refund and they said, "Oh we just put it on your husband's cc." I paid separately on my own cc. Also they wanted to do a full eye scan, CT of eye again on my spouse. My spouse said no I want just the vision exam to correct the wrong script. They refused and we walked out. They would have billed Medicare again when he just wanted the over $600 pair of glasses fixed. We now will go see another Optometrist for correct new lens. We will NEVER go back nor refer anyone to the Clarksville TN LensCrafters!!

The select is good but there is always a wait for service, even if you have an appointment. I was told just to "walk-in" when my frames arrived but stood there for over 30 minutes as they are eternally understaffed. I had to come back later in the day. Also, they have "sale" prices that are often not honored. There's always some convoluted explanation about why I can pay the sale price on the website but have to pay full price. I will be seeking another company moving forward.

Can you believe a Burberry frame broke on its own while being worn during an office meeting? No drop, no pressure, no mishandling — just normal use. When not in use, the glasses were always kept in the original case provided. I took them to LensCrafters and was initially reassured that the product carried a 2-year warranty. I was advised to submit an online claim, only to later receive a denial with the explanation that the damage was “not covered.” This raises serious concerns. Either the product is not genuine Burberry quality, or the craftsmanship is shockingly poor for a luxury brand. A premium frame should not fail under ordinary day-to-day use. Eyewear is meant to sit on a person’s face — not fall apart unexpectedly during professional meetings. Very disappointing experience, both in product quality and warranty handling.

LensCrafters canceled my appointment twice; the day before each appointment. After I submitted time off of work. Customer service are like robots. They are not able to service the simplest vision issues. I would not recommend. They are so unorganized.

BEWARE: LensCrafters/Dr. ** and Associates in North Attleboro was an extremely disappointing experience. I went in for new glasses and clearly stated multiple times that I only wanted services covered by my insurance. Each time I was told, “of course.” I’ve now received an unexpected bill for an additional $145. When I called, I was told they “don’t know what insurance covers” and that I had signed paperwork agreeing to pay any extra charges. My issue isn’t even the amount — it’s the principle. If a patient specifically asks what is covered, that conversation should be handled honestly and transparently before services are performed. Based on my experience, I would encourage others to avoid using them. Their business practices are borderline illegal.

Worse than Walmart. I had a appointment at 12:20 an hour later still waiting. The place is old and dirty and there was nowhere to park. Worst experience ever having a eye exam. Patients' time doesn't matter. All they have been concerned about is upselling everything. I'm considering walking out. Never again.

I purchased Meta Ray-Ban glasses, and after only about a year and a couple of months, they started getting very hot when charging and stopped working properly. I also cannot hear out of them anymore. I went to the LensCrafters store in Rancho Cucamonga yesterday for help, but the employee told me they could not assist me because my insurance expired in March. These glasses were too expensive to stop working this soon, and I feel like there should be some type of support, repair, or replacement option available. I am very disappointed with the product and the lack of help I received.

I was getting fitted for my new frames and the guy just eyeballed where the center was, I asked what about the machine they used before, he said, "Nah we don’t use that." After I got my glasses I couldn’t see clear. I had to hold them clear up on my forehead. I went back and he blamed it on my frames. After a month I notice the bottom of my lenses was smearing. I went back and they said, "Oh it’s from your face." I said, "It won’t wash off. I think it’s the coating." They said, "Nope. From your face." Well now after a year the coating is coming off all over them and they have been the glasses from hell. Will never ever go back to them again.

I am an old customer and took my new glasses for just an adjustment of the temple that were slightly bent. The optician broke the temple and the manager just told me to take it to a fast jewelry store so they can solder! No sympathy or apology and even threw me out of the store and threaten to call security!! Now I ship my glasses to Puerto Rico to get them replaced and pay extra! Good thing I got a guarantee for 1 year. One star is too much after the damage and humiliating experience!

Great experience overall. The customer service staff were more helpful than expected, which I appreciated. They had a solid selection of Persol frames and some good deals too. Left satisfied. Thank you.

Hello I had to contact customer service in regards of this matter. A manager by the name of Danny is a rude unprofessional guy. My first time wearing glasses and I've had the worst experience from this company. NEVER AGAIN. Well for starters I've been there five times in regards of my glasses. Danny originally did me inaccurate measurements for my glasses. When I picked them up my bifocal were directly on my eye balls. Yeah fun fun.

I purchased a Meta Ray-Ban frame and prescription lenses from LensCrafters at Fashion Square Mall in Scottsdale, Arizona. I remain very disappointed with the service there. None of the customer service representatives seems knowledgeable about the products, and their behavior is unprofessional and disrespectful, especially when questioned about the misleading information provided. I spoke with a manager who outright accused me of lying. The staff at this location needs training, or the public should be aware of how they are treated. Please address this issue, as some of the treatment I experienced feels racially motivated.

Zach in First Colony mall was very helpful, repairing my frames on the spot with no waiting. Very good service.

I had a very disappointing experience at LensCrafters. I was quoted one price for my glasses, but when it came time to pay, I was charged $100 more with no clear explanation. To make matters worse, I received a notification that my glasses were ready for pickup, only to arrive and find out they were not. On top of that, my name had been attached to the wrong pair of glasses, which raises serious concerns about their organization and attention to detail.

Extremely poor customer service at LensCrafters (City Eye location: 249 Hartford Ave Space A170, Bellingham, MA 02019). On 3/10/26, I waited over 2 hours for assistance. The optician could not complete my order because he had questions about my prescription, so I had to leave and planned to return. When I came back on 3/14/26, I waited over 4 hours just to have measurements taken for my glasses. When I asked about the delay, the manager, **, responded rudely and said that if I couldn’t wait, I could leave. There was no apology and no effort to help or reschedule. After two visits and several hours of waiting, I felt my time and business were not valued. I will be taking my business elsewhere and cannot recommend this location. I hope corporate management reviews the service at this location and addresses these customer service issues.