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Overall Rating2.6 out of 5
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Lenscrafters Reviews

ConsumerAffairs has collected 599 reviews and 1,250 ratings.

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Page 1 Reviews 0 - 5

Reviewed June 15, 2023

My experience was one of a kind. I have never had my eyes checked and my experience was very very very great. The staff is more than helpful. The atmosphere is outstanding. I would recommend them to others as well.

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Reviewed March 20, 2023

Lenscrafters @ Briarwood Mall in Ann Arbor, MI gave me the best eye care experience! I have just healed from a retina detachment and I was nervous regarding the outcome of my vision. Dr. Neda ** was phenomenal in my exam and the outcome of my vision. I selected both eyeglasses & contacts and I received trial contacts in clear & color to try. When I left there I could truly see clearly for the first time. When I can back to get my frames, Whitney was patient with me and gave me a cost analysis of purchasing 1 month, 6 months, & 12 months. She even found me a $75 coupon which was used for my purchase so I ordered 12 months of contacts cheaper than 6 months. Whitney also gave me a couple of trials to tied me over. This Lenscrafters is great, work as a team, and truly have the best interest of the customer at heart! I also loved my frames and they first perfectly!

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    Reviewed March 19, 2023

    I decided to come to here because the location was closer than Pearle. The location was in Santa Ana, CA on Bristol. The eye exam was excellent and the doctor gave me helpful tips for dry eyes; steam eyes for 5-10 min every morning, fish oil pills 2gram and info on cataract surgery for the future. But I was disappointed at the prices for high index lenses, much higher than Pearle Vision or any store. So I will come here for annual exams and glass frames and Pearle or America Best for lenses

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    Reviewed Feb. 16, 2023

    Lenscrafters in Norridge was very helpful from the team leader, manager and Doctor. Very professional and the glasses were very affordable. Extremely happy with the service. I would highly recommend purchasing glasses at this Lenscrafters, excellent staff and my glasses were ready in ten days, when I was initially told that it would take two to three weeks.

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    Reviewed Oct. 14, 2022

    I went to Lenscrafters. I got right in, eye exam was thorough: color test to taking pitcures of my eyes. Ashley did a great job with me from insurance questions, finding and fitting me with new glasses. I will be back next year.

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    Reviewed Aug. 21, 2023

    Both pairs of frames I bought had demo lenses. However, when I went back after cataract surgery to replace my Oakley lenses with non prescription lenses. They just said no this was not a service they provided! This is outrageous since the frames alone were over 200 dollars and the lenses were almost the same amount yet when I went to LensCrafters they immediately said there was nothing they could do to replace the prescription lenses with quality regular lenses. In fact they didn’t even try to make an effort to sell me any lenses to fit their proprietary Oakley frames? Which they never tell you the frames are not standard and can only be used with prescription lenses! Poor poor service since no one knows when their vision might change and with the prices we pay for frames, we should be offered a standard frame so even the Oakley makers as an example would have lenses that fit the same frame that are not prescription!

    Many people seem to have frames and glasses they don’t need anymore and it is just a shame Oakley and LensCrafters sell frames that can only be used for either prescription or for nonprescription but they are not interchangeable! I even went to the Oakley outlet who also does not sell a nonprescription lense for the frames I have so I and anyone in the same boat are out with these now worthless frames and glasses! I seem to have the same issue with Burberry! These frame makers do slightly different frames so you are stuck with either prescription frames or regular frames but not a frame that will fit both. Seems to me the lenses are crafted to fit a certain prescription so you would have thought or I did, the frames were generic to the lense, nope you either spend a lot of money for expensive nonprescription frames or a lot of money for prescription frames.

    When you look at the cost of frames and lenses they almost match so actually it is unclear to me what it buys anyone other than the need to get these types of frames? My suggestion, never buy name brand named sunglasses or prescription frames, buy the cheapest frames you can get for prescription glasses and stick with the middle or less sunglasses. The top names don’t serve anyone since their lenses cannot be swapped if a time comes you want the frames but no longer need the lenses! The industry really keeps this detail a big secret and I would be totally amazed if people have not complained about this same issue! Get your prescriptions from one place by cheap frames online or at throw away prices somewhere else’s. The name brands are not worth the hassle!!!!

    Oh and LensCrafters sold me both Burberry and Oakley prescription frames but will not do anything to help you get no prescription lenses for them! That business alone only sells you frames and lenses! They didn’t even tell me last year I had cataracts! If they had, I wouldn’t have these frames and glasses today that are totally worthless since you can get cataract surgery early nowadays and avoid persecution glasses! I only found out I had cataracts from another provider under my medical plan when I was having major issues with blurry vision! LensCrafters could also see my cataracts last year but never said anything during the exams even when I told them the images were very blurry! They just said the eyewear would clear that up! I went back a couple time they changed the prescription and I just felt with it till this year and got the real issue fixed!

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    Customer ServiceSales & Marketing

    Reviewed Aug. 9, 2023

    Called Lens Crafters and was given a quote and told their promotion was 50% off lenses when purchasing a complete pair. Coincidentally, three days after calling them, I received in the mail a card from them stating I could get $50.00 dollars off a complete pair of lenses and frames. Went into store and purchased a complete pair of lenses and frames. Presented the card and was told I couldn't use it because the lenses were already 50% off. Beware of the mailed promotions, they are a scam.

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    Reviewed Aug. 9, 2023

    The first glasses were crooked and the lens never came clean. They replaced them which is true. They solved the problem of them being crooked, but the lens still never come clean. All I use is their cleaner, their rag they provided, or water. And now there's a little mark on the left lens. I've never had these problems with anyone else's glasses and I've been wearing glasses since I was 8 years old from different places. The bottom line is I'll never go back to Lenscrafters Downers Grove or any other location. $500 for a pair of glasses and you can't get them clean? I'll go to the other places that have two pair for $100 or whatever. My insurance made us come here and I think it's terrible that they won't let us use insurance for the other places.

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    Reviewed July 20, 2023

    I ordered my glasses online, and when I got my glasses, the prescription was wrong. I returned the glasses and decided to get a refund, and it's taking forever to get my insurance released and my refund. I was told 3 to 5 days. It's been a few weeks. I will never use LensCrafters again. I need my insurance to purchase glasses.

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    Customer Service

    Reviewed July 19, 2023

    I am very disappointed in them. I had some glasses made and they never called my doctor. They charged me and did not refund my money back. I will never do anything with them again I will never recommend them again. I am very sad they canceled it in less than two minutes.

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    Lenscrafters author review by ConsumerAffairs Research Team

    Founded in 1983, Lens Crafters was the pioneer of one hour glasses, and now continues to offer that core service with some of the newest lens technology.

    • Onsite eye doctor: Schedule an eye exam online and visit the Lens Crafters store to get an updated prescription and order new glasses.

    • Insurance accepted: Don't pay out-of-pocket for an exam or a pair of glasses with vision insurance.

    • Designer brands: Get frames by Burberry, Ralph Lauren, Gucci and other top brands at Lens Crafters.

    • Trend spotting: See the latest trends in eyewear broken down by overall style choices. Sport the latest in Geek Chic or stand out with a pop of color. This allows buyers to see the hottest trends in today's eyewear.

    • Complete kids line: Not only does Lens Crafters offer dozens of frames for kids, they do it at 50 percent off the price.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Lenscrafters Company Information

    Company Name:
    Year Founded:
    4000 Luxottica Pl
    Postal Code:
    United States