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Lenscrafters @ Briarwood Mall in Ann Arbor, MI gave me the best eye care experience! I have just healed from a retina detachment and I was nervous regarding the outcome of my vision. Dr. Neda ** was phenomenal in my exam and the outcome of my vision. I selected both eyeglasses & contacts and I received trial contacts in clear & color to try. When I left there I could truly see clearly for the first time. When I can back to get my frames, Whitney was patient with me and gave me a cost analysis of purchasing 1 month, 6 months, & 12 months. She even found me a $75 coupon which was used for my purchase so I ordered 12 months of contacts cheaper than 6 months. Whitney also gave me a couple of trials to tied me over. This Lenscrafters is great, work as a team, and truly have the best interest of the customer at heart! I also loved my frames and they first perfectly!
I decided to come to here because the location was closer than Pearle. The location was in Santa Ana, CA on Bristol. The eye exam was excellent and the doctor gave me helpful tips for dry eyes; steam eyes for 5-10 min every morning, fish oil pills 2gram and info on cataract surgery for the future. But I was disappointed at the prices for high index lenses, much higher than Pearle Vision or any store. So I will come here for annual exams and glass frames and Pearle or America Best for lenses
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Lenscrafters in Norridge was very helpful from the team leader, manager and Doctor. Very professional and the glasses were very affordable. Extremely happy with the service. I would highly recommend purchasing glasses at this Lenscrafters, excellent staff and my glasses were ready in ten days, when I was initially told that it would take two to three weeks.
I would like to share the most amazing experience with the epitome of customer service. I have lost one of the screws for my sunglasses and I tried different stores to get it repaired. None able to help as my Oakley sunglasses required a special screw. I saw LensCrafters store in Aventura mall and I went inside. I was greeted by Vince, who was very kind to help me out and fix my glasses, I am extremely grateful. Vince is an excellent and dedicated employee that emphasizes the store value and quality of service. Thank you.
I broke my glasses on Memorial Day weekend. My job requirement is fine detailed dental procedures. I had a spare set but the prescription on the old was not current. My old glasses were repaired and restored like new quickly and there was no charge for their service. I rate them them a ten plus. The store manager was courteous and very helpful. I recommend the Barboursville store a 10 plus rating for service, friendliness and professionalism.
Bought progressive eyewear from LensCrafters and they developed spots in the glass over time! Went to LensCrafters and was told it’s the protective coating coming off! All they could do was offer me their promotion of 40% off on another pair… I paid $600.00 for these glasses!!! They were not very old so for me that was not an option. Not pleased with them at all. Will never buy anything from them again.
I went to the location in Lakeland, FL. I went to Lenscrafters because my insurance lists them as a plus provider and I am supposed to save more money, but I found that is not the case. This is most expensive and slow eyeglass provider I have ever been to. I gave them three chances and I will not ever be back. The first visit we ordered my son prescription sunglasses and my other son glasses. The sunglasses turned out with very thick lenses and I was told I would need to spend another $160 to fix them on top of the $200 I had already spent and I have insurance. These took a couple weeks to get. My son really wanted them so we kept them as is.
The second time we went in on January 2nd because my son saw a frame he wanted. We ordered them and it took over six weeks to get them and again I was not impressed with the lenses because they are thicker than we have ever received at other providers. About a week after we ordered the glasses I went in to get my exam. I was told even with my insurance a contact lens exam was at least $105. I have never in my 30 years of getting exams ever had to pay this much. I left and did not get the exam there. I will not be back. My kids have high prescriptions and I was not impressed with the thick lenses in my kids' glasses, the high cost, and very slow service. I will go to back to the other providers that have more affordable glasses with thin lenses that I can get same or next day. The worst part is I bought the insurance on all the glasses, but I will never use it because I am never going back.
Let me start by saying, I really like the LensCrafters store that I use and the associates that work there. However, it is LensCrafters as a company that is pushing me away. The last 2 times I made purchases from them, one time for glasses and the second time for replacement lenses, it has taken 3 WEEKS for the lenses to be made and shipped to the store I use. I am ordering new glasses, not as a want, but as a need, and for it to take that long is outrageous. To me, it is like the doctor telling you that you need medicine to feel better, but sorry that particular drug will take 3 weeks to get in, so keep feeling awful until then.
In addition, all I get is a generic text indicating my purchase has been delayed and to contact the store for more information. When I reach out to the store, I am told that the stores do not have have direct phone numbers to call, and they can only send emails inquiring. The response given to the store is just a new ETA. But why should that ETA be believed, when the initial one was bogus. There are other eyeglass stores out there, and unfortunately I am now forced to look elsewhere.
Flat-out false advertising and dishonesty about protection plans they sold me a ridiculously expensive pair of corrective lenses prescribed by their in-house doctor. They sold me a protection plan and the sales rep said: " It's a great plan, I have clients that come every year and change to new glasses for $25". After the first few months, the glasses were falling apart and the lenses were losing a layer of coating. I brought them back and they changed the glasses for $25. A year later same thing happened, I went back and they refused to honor the warranty saying that it was expired. Bad frames, bad lenses, fake protection plan and plain falsehoods.
Manager called me and we came to an agreeable solution.
Used Oceanside, CA LensCrafters to have an eye exam on 1/9/23. They changes my prescription from the prior exam I had with them. Using their prescription, I has lens put in a pair of frames at another optical lab, but the prescription was WRONG. I opened up 3 Customer Care Form Tickets which they closed without ever talking to me. They lied and said they left me a message, but no message or trace of their call on my cell. Now for 3 days I have been playing call and speak to the store Mgr, who is NEVER available. WORST customer service EVER, not to mention the double to triple price they charge for eyeglasses. RUN, RUN, RUN if you ever think of using this worthless company.
Lenscrafters author review by ConsumerAffairs Research Team
Founded in 1983, Lens Crafters was the pioneer of one hour glasses, and now continues to offer that core service with some of the newest lens technology.
Onsite eye doctor: Schedule an eye exam online and visit the Lens Crafters store to get an updated prescription and order new glasses.
Insurance accepted: Don't pay out-of-pocket for an exam or a pair of glasses with vision insurance.
Designer brands: Get frames by Burberry, Ralph Lauren, Gucci and other top brands at Lens Crafters.
Trend spotting: See the latest trends in eyewear broken down by overall style choices. Sport the latest in Geek Chic or stand out with a pop of color. This allows buyers to see the hottest trends in today's eyewear.
Complete kids line: Not only does Lens Crafters offer dozens of frames for kids, they do it at 50 percent off the price.
Lenscrafters Company Information
- Company Name:
- Year Founded:
- 4000 Luxottica Pl
- Postal Code:
- United States
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