39dollarglasses.com Reviews

I have been ordering my glasses from 39dollarglasses.com for years and have always been pleased with the prices and the product. They always have great promotions to earn rewards toward your next pair of glasses. Highly recommend!

The glasses are inexpensive and well-built. Customer service helped with reading my prescription. I'm telling everyone to use this company!

I was not able to replace my six year old glasses. I just could not afford to pay what the local optical offices charge. I decided to look online but I was almost afraid to order because of the value for the $. The glasses I received are the same as I would have paid more that twice the amount. Thanks so much for making it easy for me to see better.

Great frames, great customer service. Please keep these frames in stock. Also have eye exam in March 2015 and I want another pair in different color.....

I've been ordering my glasses from 39dollarglasses.com for the last 5 years and I have ALWAYS been satisfied. I refuse to buy them from anywhere else. :) You can't beat the price and the style selections- I have received so many compliments and I always recommend to others!!!

I ordered a no frills pair of glasses with no upgrades. Shipped, they cost $48. The glasses looked great and had a nice weight to them. The prescription was dead on. My wife loves them. We will be ordering again. It was a great experience, and the price of the glasses was very reasonable in my opinion.

Awesome deal, excellent customer service and delivered on time! Would and have recommended to all my friends and family. Thanks for everything staff of 39DOLLARGLASSES.com.

Great customer service. I had a problem with lens falling out of frame. Was offered an alternate frame with lenses as well as a replacement frame at no charge.

This company is wonderful. I had a pair of glasses that I didn't feel were the correct prescription. I tried to wear them for a few months but couldn't see so I contacted them. My warranty/return days were past but they still were helpful enough to make sure I was happy. They went above and beyond to make sure I got what I paid for and you can't beat this place for the price and product. Thanks!!

I want to thank you for your fantastic customer service. Through my own fault, I submitted the wrong prescription. Without question, I was sent a pre-paid label to return them to be reground. They arrived today and they are marvelous and excellent value for money. I would have spent at least $200+ at a local big box store's optical department. Feel free to use my name in any testimonial.

I love this company. I have been using them for a couple years now and they are fine, even introduce my friends and family to them. When I need a pair of glasses away from home they come in handy. I paid 300-500 for my regular pair that can get damage or broken, but If I have an extra pair to use I can save my other one. The people who are complaining better be happy there is a place like your company where we can go if we need an extra cheap pair and the price is good. Thanks guys for being there for me.

I've been a client of 39Dollar Glasses for five or more years now. I've typically received prompt service and a good product for the money. The last time I ordered, I had an issue with my glasses breaking within one month of purchase. When I contacted the customer service rep, she took care of it. They sent me a new pair of glasses at no charge, and I didn't even have to return the original pair. I'd recommend this company for low cost and nice folks in the customer service department.

As per my email, I would like to make a review on your glasses. I have ordered 4 pairs and can Only say.....THEY ARE THE BEST GLASSES I HAVE EVER WORE FOR MORE THAN 50 YEARS!!! Please tell me how I can make a review!! Thank you very much and Good Job from all of you.

I bought a pair of glasses with standard anti-glare and anti-scratch coatings. Immediately, I dropped them and they landed lens-down on the dirty floor. I picked them up and there was a little dot scratch right dead center of the lens. I was so disappointed and contacted 39dollarglasses via chat. I admitted it was my fault for dropping them but that I was disappointed that it scratched "so easily" and was inquiring about possibly a different kind of scratch resistant coating or something. With no debating or hassle, the representative said she would send me another pair for FREE and I can keep the original pair. Additionally, the prescriptions have always been right-one. I have shopped at several other online glasses stores and 39dollarglasses is tops in my book.

I purchased two pairs of glasses. My overall experience was pleasing especially for the price. I can see and my frames are now updated with current trends. I know it may seem like a risky purchase, however you must remember all purchases are returnable if unsatisfactory and for as cheaply priced, they're definitely worth your time and money.

After reading many of the reviews I noticed a pattern for bent frames, cheap frames, forever shipping and wrong prescriptions. I would be okay with a bent frame because that is very easy to fix, but not a wrong prescription. Well I got my order today (9/10/14) after ordering on 9/4/14. It only took six days. One pair, Tony Brown - 6.00 Clear Seiko super high index lens, SR + UVA/UVB + anti-reflective coatings and frame are very light. Lens is sharp and clear, no blemishes. As long as you are not expecting the quality feel of a designer frame, you should be okay. Frame is cheap, but looks nice. The other pair I got was a Fulton Matte Black, same prescription but in a Pkg. F: Polycarbonate polarized sun lens. Sharp view but not as sharp as the Seiko. Fulton frame is made better (stronger) than the Tony Brown frame. Very happy with both for the price.

This was my very first time to order glasses online, and I used various reviews to choose the right company, but within my restricted budget. I picked my glasses using the virtual imaging available on the easy-to-navigate website. I was nervous about what they would be like in person, how long, etc...I received my glasses in about a week. They are fantastic, well made, perfect vision and I got them in about one week! I chose a pair I would have chosen at an optical store (went with Hemingway) and am so impressed. At $68 bucks, SHOP USA and try this company.

After realizing that I needed glasses, I did research on the most price-friendly options after being quoted $300 for the cheapest pair at another store. I saw 39dollarglasses and figured it would be the best option. I did check to see that they were BBB approved, and to my relief, they were. I understood that they would be more than $39 dollars, but what I didn't realize was that my shipping time would take possibly upwards of three weeks. I placed my order on the 15th of July and saw that, upon first inspection, the glasses had failed. The estimated production time of lenses like mine was a mere 5-7 days.

I ordered two pairs of nonprescription sunglasses with upgraded lenses, for just under $100 each. When they arrived, we were truly shocked at how thin and flimsy they were and at how poorly they were constructed. There were visible gaps between the lenses and the frames on both pairs and the lenses were ready to pop out of the frames. One of the temples was damaged at the hinge, making it permanently (and very visibly) bent in at an angle. When I immediately called to ask how to return these trashy and defective sunglasses, I had to wait on hold for some time.

Several email submissions on their website did not go through. * feeling of being ripped off $39.00 (lousy) glasses came out to $143.00 (not designer glasses) - OUCH! what a rip off!!!!!

Please DO NOT send your glasses here if you want to get them re-lensed. I called and asked if they would have a problem with my glasses which are very similar to a style they carry, and that the glasses were my only pair - so delays should be avoided if at all possible. I was promised a satisfactory result only to be emailed 2 weeks later that they can't replace the lenses. They then suggested that I spend even more money and order one of their glasses. I chatted with a customer service agent, who explained that there was nothing she could do even after I explained how unhappy I was with the situation I was in. SO BUYER BEWARE - CHEAP PRICES, CHEAP SERVICE.

After a lot of back and forth , this problem was finally worked out. In fact, it was beyond my expectation! The original complaint was answered rudely but the follow-up was stellar. I will continue to do business with 39 Dollar glasses based on their most recent response.

I ordered a pair of glasses (the total was $116, NOT $39) that arrived promptly in the mail. The quality was horrible. The frame was so bent/crooked that the glasses were completely unwearable. The frame also came with a visible scratch on top. I requested a full refund, and the company emailed me a return shipping label. I sent the glasses back to them on May 7, and 8 days later, the package has gone back and forth five times between two different post offices because the company sent me a label with an incorrect bar code. I called the postal service to figure out what was happening. When the agent looked up the mailing address of 39dollarglasses.com, he said,"Wow. " Apparently this company has done this A LOT. It makes me think that they are negligent in their return shipping practices. As long as they don't actually get my glasses back in the mail, they will not refund my $116. I am beyond angry.

After having my glasses for only 3 days, I called and told them my prescription appeared to be incorrect since I was not seeing correctly from one eye. This prescription was exactly the same as two other pairs I have. Customer Service said "no problem" and sent me an RMA to return them. I returned them immediately and they acknowledged receipt. They emailed me and said their lab had to check them. After not hearing from the lab, I called and again spoke to Customer Service and told them I was unhappy. They said "no problem" and said they would issue me a refund. Bottom line, they refunded me HALF of the price. BEWARE - they are allowed to make mistakes and penalize YOU for it!

Read some of the reviews here and was somewhat dubious about using this company. Sent my order in and got the glasses back in a week. Wow, glasses were out of focus. What happened? I had made a mistake entering the +/- from my prescription. Got customer service on the phone twice within 15 minutes. Emailed me return postage, and remade the glasses. I offered to pay for my error, and was told there was no additional charge. After waiting a week for the post office to return the glasses, they were remade and back in three days. All things being equal, I am a happy customer!

They failed to make my glasses correctly not once but twice. Finally demanded a refund. They have a don't care attitude about the customer. They use to be good but now there is no communication with the customer. What happened to them?

This company hides this service on its homepage. That should be a warning. Twice in succession, the firm has charged me, then refused to install new lenses. I have to wait for the refund and return of the glasses. I have gotten the message. Not interested in lens replacement.

I ordered two pair of bifocal eyeglasses. The site says they should be made in 5 to 7 days. I didn't get them for nearly a month (after two inquiries). When they finally came, the paperwork accompanying them had the correct prescription (that I had supplied) but the lenses were 100% wrong. It honestly looked as if I were looking through a glass Coke bottle sideways. NOTHING was in focus - near, far or in between. One pair was worse than the other but neither was anywhere near correct. To their credit, they refunded my money without a hassle. The rating above is inaccurate. I am not "angry". I am just very disappointed to wait so long to get a useless product.

My first pair of progressives had symbols and numbers inscribed in both lens. I did not notice them right away. After complaining, they sent me another one. This pair had even more symbols, lines and numbers on them. What the heck? Do I need to just stomp on them, and go somewhere else?

A couple of months after buying a pair of glasses from 39glasses, the coating, for which I paid extra, started to wear off of the left lens. A couple of months after that, the problem got pronounced. When I wrote to customer service, at first all they cared about was my order number, which they actually already had via my email address. Then they said I had two pairs, which surprised me. Then they said I must have generated a second order number myself. At no time did they actually deal with the problem of the coating; they had no interest in it or in helping me with it. I now have to get new glasses somewhere else and send them the glasses so that they can see that the coating is worn off of one side of the glasses.

Ordered 4 pair and 2 were defective. Refund request refused. No phone support. No email support. Company is not registered as a legal corporation in NY, nor as a foreign corporation doing business in NY. They are hiding because of their fraudulent business practices. They produce a horrible product and have no interest in honoring either their published guarantee nor the Uniform Commercial Code that legally mandates they must deliver the advertised product. If you've purchased from them, don't bother trying to get a refund, simply initiate a charge back with your credit card provider.

I have purchased eyeglasses from 39dollarglasses for several years with good results. On my last order of 2 eyeglasses I mixed up the prescription. They were returned and replaced at no charge. Great service if you aren't in a great hurry since I've found that it takes a couple of weeks from placing the order to getting the glasses.

The frames and lenses are great and very well priced. However be very wary of the shipping options. Had 3 different orders arrive late. They will not notify you if the glasses are taking longer than expected to produce and will not refund shipping. I paid Next Day Air twice and the tracking on the website would say the glasses were complete. 4 days later, I still didn't have them, no call, no emails, and when I called, they would say they took longer than expected and would not refund the shipping. Third time I ordered with regular shipping option and they arrived in the same time frame.

I sent my glasses to them about a week ago and haven't heard a thing. I had glasses that were chipping off on the glass part by the frames. I sent the glasses and the prescription. Where are my glasses and why haven't they let me know something? Usually, I have had no trouble but now I'm getting a bit nervous after I read the complaints. They should let folks know something.

They are incompetent and thieves. Twice I sent back the glasses that they made wrong and then they had the gall to ask me to pay half the price to fix their mistake. When I asked for a refund they only gave me back half of my money. Have a claim filed with the Attorney General's office.

I ordered overnight shipping. I am on business day 10 and still no glasses. I called and waited 20-30 minutes on hold for someone to pick up on two different occasions. Finally, I hung up! I emailed and they did respond and inform me that my glasses "should" ship by weekend. I asked for a full refund and they never responded. Glasses still have not shipped.

Purchased top of the line Varilux Transistion lenses with titianium frames. The prescription was wrong in the left lens. Took glasses to optical shop to have them checked by doctor so I had documentation of bad prescription, even took pictures of the them. Sent them back and have not heard a thing since and verified they had been delivered back to them by tracking delivery verification. $39 glasses has my $300 plus, my glasses and oh well, attitude at getting this rectified.

Despite being slow, last year they delivered great lenses on a different pair. This time, I happened to be on Long Island and dropped off the frames. In 6 weeks, 4 weeks after my order was promised, they came back with a permanent smudge on one of the lenses, "top of the line Crizal" for an extra $119. Two weeks later, they came back but instead of the "top of the line Crizal", I got their entry level Crizal Easy instead. It may be just as good but not what I was sold. I will go elsewhere next time. Yes, I am very particular. I thought I was getting a bargain, but I was wrong.

In 2009, we sent in frames to have new lenses, even though 39dollarglasses says that they put new lenses in and sent them to use within a week. This is not true. It was a month. Still, we were satisfied and okay with waiting. This August, we sent frames in again to have new lenses. After that it became a nightmare. They say that an email was sent stating that they would not use the frames we sent. We did not get the email, so we kept checking online for the status. The status each time says, "in production". I tried and tried to call but you but I cannot get through on your phone lines. Would it be that difficult to add an employee and a couple of new phone lines? When I finally got through I received an employee, Lisa. I suggest you request a different employee because she was extremely rude, ran me in circles. I ask to speak to someone in the marketing, administrative, customer complaints, public relations, anyone that I would be able to be treated as a customer, who buys their service and anyone who would be willing to hear the customer's frustration. Well, they were all in meetings! After I called 2 mores times, I received a return call and it was a nightmare. All sorts of excuses and very unwilling to hear why the customer is dissatisfied.

I bought three pairs of glasses: Full-time wear, full-time wear with transitions and reading (which took over three months to deliver). The transitions were supposed to come with a certificate of authenticity. None came. I called Lisa, she said I ordered sun sensors. I told her you only advertise six types and no sun sensors. They do not advertise sun sensors, only transitions. She said, send them back with a 30% restocking fee and pay more money and we will give your transitions. I told her, when I first purchased glasses and asked for transitions, you said yes with a $40 extra charge. I agreed but did not get it. I found out the transitions was from the transitions company in Florida. As my father said, cheap is dear. Shame on 39dollarglasses.

They completed order and mailed the item back to me via USPS with a delivery confirmation# *****. The post office states that they delivered the item on March 21st at 12:56 pm. The item was negligently left outside my locked mail box by the carrier. Therefore, I never received the order. The post office states that they are not liable for this type of delivery and that $39dollarglasses should be liable for it. On the other hand, $39dollarglasses.com states that they are not liable either. (I have names and dates of everyone I have spoken with and what they have said).

Ordered a pair of sunglasses with progressive lenses. Received them the first time and the prescription was wrong. Returned them and the glasses did not pass their inspection. They remade the glasses at no charge, but when I received the second pair, the prescription was correct but the lenses were clear, not tinted as ordered. Sent them back again. The next pair was tinted but the prescription was wrong again. Returned them again, and this time I was told the glasses did pass inspection. Only option given was a 70% refund less tax and shipping. Impossible to reach a human by phone. Sent an email explaining the chain of events. Received a canned response saying they would process my 70% refund but did not address my specific case. Anyone can just look at the glasses with their naked eye and tell there's no progression in the lens. Will never do business with this company again. Lost about 27, plus my time trying to resolve this.

They sent me eyeglasses with the wrong prescription. I returned the pair and they have acknowledged that it was indeed the wrong prescription. I requested a full refund repeatedly. They refuse to do so even though they state on their website that they offer an unconditional warranty.

I ordered a pair of glasses based on a perscription I received from my optometrist. The perscription specified an axis of 0 for the right lens and 18 for the left lens. The web site would not allow me to select a 0 for the right lens. I called support. They told me to contact my optometrist. He told me to use 90 and 108.