39dollarglasses.com Reviews

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About 39dollarglasses.com

39DollarGlasses is an online retailer specializing in glasses, sunglasses and contact lenses. Each pair of glasses comes with scratch-resistant coating and UV protection. Inventory includes narrow and round glasses, glasses designed for working on a computer or driving and frames for teens and toddlers.

Pros
  • Made in the U.S.
  • Free shipping on orders of $99
  • Affordable
Cons
  • Online only
  • No high-end designer options

39dollarglasses.com Reviews

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    1 featured review
    How do I know I can trust these reviews about 39DollarGlasses.com?
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    Page 4 Reviews 240 - 440
    Verified purchase
    Customer ServicePriceOnline & AppStaff

    Reviewed Sept. 10, 2018

    Previously, I tried purchasing from USA Glasses. But then, I got to test a pair of glasses from 39 Dollar and I liked theirs better. Ordering from them has been really easy apart from one part wherein I had to measure PD. Still, the second time I ordered, I was ready because they looked up my old order. Also, their website is okay except that if I boot it up and forget my password, there's no way for me to go back into my account. I can't get the email address I used again so I would have to call them. It would be nice if I could reset my account.

    Thus far, I've ordered polarized glasses, sunglasses and clear glasses from them. They're wire frames and the quality has been good. One time, I had a simple piece break off of one of my glasses. I called 39 Dollar to reorder the same type and their rep told me that they would just send me another frame for free. Others should visit 39 Dollar Glasses' site. As long as you have a prescription, it's the place to go. It's a lot cheaper and they offer good quality products.

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    39dollarglasses.com
    Response from 39dollarglasses.com

    Thank you for your kind words :)

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    Customer ServiceStaff

    Reviewed Sept. 9, 2018

    There's a gal that works at 39 Dollar Glasses named Yvonne and she's great. I made a call to say, "I loved you guys for years but something changed." I was ready to leave them because there are other places now, but Yvonne turned me around and I'm back to using them.

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    Response from 39dollarglasses.com

    Yvonne is great :) We'll be sure to pass on the compliment to her. We apologize for the inconvenience you've had, we're working hard every day to ensure all our customers are happy. Thank you for giving us another shot.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 8, 2018

    I'm a senior citizen and my eyes are not as good as they used to be. I went to the doctor and was looking around to save some money on glasses. The ordering process at 39 Dollar Glasses was fabulous. The lady was very helpful from beginning to end. She helped me walk through it right and gave a discount. The delivery took a week to 10 days and it was very prompt, especially for the amount of money I paid. However, with the first set of glasses I got, the prescription wasn't quite right. It was my doctor's fault as he didn't write the prescription correctly, but they fixed it and there was no hassle. It's a great value and I love them.

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    Response from 39dollarglasses.com

    Glad to hear it all worked out Theodore :)

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    Customer ServiceCoverage

    Reviewed Sept. 3, 2018

    I was looking at getting some glasses online and I stumbled across 39DollarGlasses.com. Everything seemed real simple. I didn't have to go to the doctor's or the optometrists to get my glasses. I got the frames with the upgraded covering and coating to go on the lenses and they're pretty good, though I had to wait a little while longer to get these than I normally do. I paid for extra fast shipping, but it took them a week or two to deliver it. I emailed asking when I was gonna get them 'cause I needed them and I never got emailed back, and eventually I called and they said that they'd send them when they made them. When I got them, there was a slight crack at the bottom of the lens and I don't know if I did that or if it was like that when I got it. It still works though, and I like the slight bluish tint to it.

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    Response from 39dollarglasses.com

    We apologize for your experience, that doesn't sound like our customer service team at all! We will have our manager contact you ASAP.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 26, 2018

    I am very pleased with the Customer Service I have received as well as the great deals at 39dollarglasses.com. Due to my own misunderstanding I had to return an order to have a change made. The return was dealt with promptly and efficiently and they even gave me a discount. I really felt like they care about their customers. It is overall a 5-star business.

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    Customer Service

    Reviewed July 19, 2018

    This is the time estimate from their website: "Over 95% of all orders ship within 2-7 business days. For some higher prescriptions and multifocals (progressives and bifocals) it may take up to an additional 1-4 business days to process your order." So the min-max estimate here is 2 to 11 business days until your order ships. My last order—not at all a high prescription, not multifocals, no extra processing—took 16 business days to ship. After day 12, I contacted their customer service line on a fairly regular basis about my order and got the same story: "We're sorry it's taking so long, no I don't have any answers for you, please hold tight". This happened with my last order as well. And with that order, on the right lens, there was a significant gap between the lens and the frame; about a centimeter. There are plenty of other more reputable online companies you can purchase glasses from. Do yourself a favor and never order from here.

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    Punctuality & SpeedStaff

    Reviewed July 13, 2018

    There were problems with my order, you made me a free pair of glasses because of it and luckily you did because the original order that I had problems with they broke one week after I received them! But they easily took care of that problem as well, but the girl that I was talking to throughout this whole problem Tiffany ** was her name was very hopeful about everything, did a great job of taking care of the problems that I had, was understanding and promptly fixed everything. So my real review is actually for her. She did a great job.

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    Reviewed July 11, 2018

    They do not give 100% refund. I had 2 pairs made. The PD was wrong so they remade them. Not tell me that I could not get a refund because they were remade. I could not see out of the 2nd made pairs either so I sent them back. I only got a refund on 1 pair because they said it did not pass their inspection and other pair did so no refund on it even though I could not see out of either pair so buyer beware.

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    Customer ServicePriceStaff

    Reviewed July 3, 2018

    As most of the reviews seem to go on here I'm another unsatisfied customer. This is the 7th business day for me, and from what the website says 95% of people are shipped their glasses within 2-7 business days. Since I have no glasses to review, this 1 star is simply for the customer service aspect of the company. My first encounter was on the 5th business day where I waited over 20 mins to get a response from their online chat. I received no response from that, so I called up the direct line. The lady on the other end was pleasant to talk to although she could tell me nothing more than they are being assembled. The 7th business day arrives and now I decided to skip the chat and go straight to the phone. The lady is once again nice to talk with although I'm disappointed to find out that one pair of my glasses are good to go, and the second pair are awaiting final inspection.

    I asked if they could split up my packages perhaps, since my 2nd pair of frames might not be ready today, the 7th business day. The lady on the phone said there would be an additional charge for that... I paid for next day air, and I still won't be receiving my glasses until possibly 9 to 10 business days out. Hopefully, the glasses will be in good shape despite what some users of this site have experienced. It's all about how you treat the customer no matter how inexpensive the glasses may be. It's too bad the company didn't want to try to get my glasses out to me as quickly as they could, even if that meant them having to eat the price of delivery on the second pair of glasses. I guess my business and the business of people I know aren't that important to them.

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    Customer ServicePriceStaff

    Reviewed June 30, 2018

    When I ordered something from 39 Dollar Glasses a few years ago, it went fine and they were friendly. Also, the glasses were inexpensive compared to the rest. Recently, I ordered two pairs of clear glasses and a pair of sunglasses from them but the sunglasses didn’t work with the prescription. They were a little blurry so I sent those back but I kept the clear ones and I’m about to call them to see if they got those back.

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    Customer ServiceInstallation & SetupPrice

    Reviewed June 26, 2018

    My son had a pair of vintage frames that came with clear plastic. We investigated options of prescription lenses but they were all very costly (over $200). Since these were to be used very occasionally I searched the internet for lower cost options and found 39dollarglasses.com. At first I was skeptical but chatted with their customer service and was told exactly step by step how to proceed. I mailed them my frames (I was a little hesitant but the cost was worth it) and about a week and a half later I received a package with the frames and new prescription lenses installed! All for $39!!! I think I will send all my reframes to them and probably get contacts and new glasses as well. I never knew this kind of company existed but it was a great find!

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    Customer ServiceInstallation & Setup

    Reviewed June 23, 2018

    I found 39 Dollar Glasses on the internet and I’ve been ordering from them for four years. I like their style and the latest one I ordered were gunmetal in color. It was shipped and delivered in accordance with the plan. In 2016, I got the Fission Eyewear and it had the minimalist style. I had a problem with almost every pair that I had because the nose pads fell off, even the new ones and when I called customer service a few weeks ago, they told me that they would ship out two brand new frames and I could swap the lenses. They told me that it would be easy and they would call me. I said okay and that’s what they did.

    They didn’t send me any instructions on how to do it but I figured it out by looking at the internet on how to do it. And they got a little piece of paper that told me how to put in the new lens which was handy. Other than that, 39 Dollar Glasses is fine but they’ve gotten cheap. I used to get a little glass cleaner packet that the glasses came in and I like the little chamois pouch and the screwdriver but in the last shipment, I didn’t get those. They just put the glasses and they’re rattling around.

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    Customer ServicePriceStaff

    Reviewed June 19, 2018

    A few years ago, I was looking for a cheap pair of glasses and I came across 39DollarGlasses.com through an online research. They had a pretty well put together website, decent reviews, and I was able to find what I was looking for quickly. The prices of their products were comparable to other companies as well. Their ordering process was pretty straightforward and I liked being able to upload my prescription. Everything made sense though I felt like getting to my order status through the email was a bit clunky. Otherwise, it was good.

    I ordered a pair of sunglasses and a pair of prescription glasses from them. The sunglasses are the Academy sunglasses and in the lenses, there were some gaps around where the lens meets the frames. Nothing significant, but I noticed it doesn’t look aesthetically as pleasing as you might like. I also had a more recent problem with my current glasses. When I first ordered, it arrived in a really crumpled and damaged FedEx envelope but the glasses didn’t look like they were twisted or broken. However, they had little metal ornamental pieces in the front, almost like sideways diamonds on the top corners, and those were both missing. They had fallen out and I found them in the packaging. I was able to put them back in, but because they weren’t properly glued and placed in, they fell out. On top of that, I ordered a colored cool lighted whiskey tortoise or shiny tortoise, and the acetate on it was pretty much all black.

    When I called about these, they said that they would happily send me another pair. And when they did, the little temple pieces were fixed. But, again, the pair was pretty much all black. I was told that they were going to pull that off their website and inspect the process of why that was happening and that if I called back in about a month, they would be happy to replace the frames with the proper coloring. I went with the fair colored lenses the second time around and I’m happy with that. I also like the anti-glare coating.

    If I would recommend 39 Dollar Glasses to a friend or family and the packaging showed up damaged, I would feel stupid for having recommended it. So, I would prefer the packaging to be improved. I was worried even with the replacement pair I got because it was slightly bent and the packaging came pretty busted up. I also ordered from Warby Parker not too long ago and they had a nice, sturdy, rectangular box and nothing was wrong with that.

    Other than that, 30 Dollar Glasses' customer service was really good. I called and I was expecting to jump through hoops to explain what happened but the person that I talked to was very nice and happy to help me. And that was a very pleasant experience. It’s the only reason I’m still staying with them because they apologized candidly and offered to make it great.

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    Reviewed June 17, 2018

    I was looking for completely clear, translucent frames that fit the dimensions that I was looking for. And 39 Dollar Glasses was one of the very few that had a pair that seemed would work. It was my first time ordering glasses online, and 39 Dollar's process went fine. I ordered the Entourage. They narrowed too much at the bridge instead of being more squared, so they wore water blisters across the bridge of my nose. Then 39 Dollar Glasses was wonderful. I worked with a young man named David and he said, “Pick out several pairs you think might work. We will mail them to you, send you the return postage. You try ‘em on, figure out which pair you want. Return them back to us, let us know, and then we’ll make your glasses in which ever pair you pick. We’ll do your lenses.” And I’m waiting for that pair to be back.

    David went above and beyond. He went ahead and sent me six pairs that him and I picked out together and paid the postage to return it, which he didn’t have to do. And I didn’t end up with my clear, translucent glasses, which was the whole purpose of doing online, so that really stinks, but 39 Dollar Glasses have worked with me and really tried to make me happy.

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    PriceStaff

    Reviewed June 15, 2018

    39 Dollar Glasses is one of the big eye wear companies. They offered discounts on the frames and they were local to me in Long Island so I felt very confident in giving them a try. Everything that I see on there like progressive and transition lenses are not cheap, but they're very competitively priced on the site and they're done right. The lenses are done the way they're supposed to be. The frames are fine. I can get better ones, but I pay much more for them. I had some problems when I first ordered with having to get the glasses adjusted for the focal point. Once 39 Dollar Glasses did that, everything is automatic and great. And the service department was very helpful. They're professional and they follow up. I've had to return stuff and I got them back already. I have recommended 39 Dollar Glasses.

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    Reviewed June 13, 2018

    I've been ordering from 39 Dollar Glasses for 10 years and usually it's two or three pairs at a time. I order the same two or three prescriptions but each time I order, it tags it as another prescription. If I want to get the same thing I got last time, I have to figure out which prescriptions I used. But the lenses are really good quality. We've had lenses pop up more than we've had frames breaking and I ordered so many of them because we're really hard on them. We go spray painting in Paris, so each time we try to clean 'em you have dots of spray paint on them. I keep going back to 39 Dollar Glasses and I recommend them to people.

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    Staff

    Reviewed June 12, 2018

    I was a little skeptical at first because they were cheaper than the first pair of glasses that I had ever bought which was around 400 bucks. But with my friend, it's only about the left side. I was like, "How big can this really be if he brought them in?" And he was like, "Look. These aren't super fancy but they're really sturdy and they hold up really well." So I ordered one pair of sunglasses then two pairs of clear glasses, one of them with plastic frames and the other one with metal frames and I've been really impressed. They seemed really good.

    Ordering was pretty straightforward. You put your prescription in and then they made it so simple with me just trying to define which frames I wanted. There's a lot of them to go through. I just placed the order and I kept checking to see when the order got sent, and then they came. It took about a week and a half. I'd definitely recommend 39 Dollar Glasses. I shared the website on Facebook and I've been telling everybody at work.

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    Customer ServicePunctuality & Speed

    Reviewed June 7, 2018

    I contacted customer service to order replacement frames for my son's glasses, which broke out of warranty. Thomas ** responded extremely quickly, was very friendly and surprised me by sending new ones out free of charge. Three of us in this family wear glasses, and it's service like this that keeps us with 39dollarglasses. Thank you so much for your great products and even better customer service!

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed June 2, 2018

    I was having a problem with my optometrist. I would go in and she would prescribe some glasses for me and I was seeing double and having all kinds of problems. And so, I had another optometrist who I depended on and trusted, but I couldn't reach her by phone for some reason. My daughter used to work with the optometrist that I was having problems with. So, we kept trying and ordering more glasses and they were $300 or $400 a pair.

    I finally linked up with this first optometrist that I trusted and she gave me a prescription. And I said, "Well, I'm just gonna order online, use just that prescription and just see if that prescription is good." And I got my glasses in five days because they weren't anything fancy. They were just plain jane, advertised $39. It was $43 including tax and/or shipping. And so, I thought, "Wow! What a great company" and they worked perfectly. So then, I took that prescription back to the optometrist I was having trouble with, had them reorder it, but they still screwed it up. I ended up with two and three pairs in some places and no pair of glasses from other places. And so, I said, "Well, I think I'll just order some simple bifocals from 39DollarGlasses.com." I went back to my trusted optometrist and got the prescription. It took a little longer this time because it was bifocals, but they came and they're doing very well. I'm getting used to wearing bifocals again.

    But somehow my ordering process online got interrupted so I came back and I didn't see anything. I then went through the process again. Then when I put in the order, I didn't pay any attention to the amount and I ended up ordering two pairs of glasses. I emailed the customer service and I said, "I accidentally ordered two pairs. I just need one pair." They answered my question within 24 hours and refunded the extra money to my credit card. So they're not only a great company, their customer service is also fantastic.

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    Reviewed June 1, 2018

    I searched for cheap sunglasses and then I found out 39 Dollar Glasses sell prescription glasses too. They also have access to high-index lens. But they are missing mirror finish on the sunglasses as well as 1.96 or 1.84 high index on sunglasses. I've already ordered about five times and it's an easy process. I got sunglasses for myself and 3 normal prescription glasses for my mom. The glasses were shipped and delivered within the expected timeframe. I've had the glasses for 2 months or so now and I like its polarized characteristic. 39 Dollar Glasses is great.

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    Reviewed May 31, 2018

    The value of the glasses is exceptional and there are many selections. I wear progressive lens, just as I ordered In eyeglass store would be 400$ at 39$ was 200$, quality good anti scratch resistance.

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    Customer ServiceStaff

    Reviewed May 30, 2018

    I was looking for cheap glasses online then I ran across 39DollarGlasses.com. I’ve ordered from them multiple times since then and I always had good experiences. Ordering was pretty easy all around. I had my eye exam done, so I had my prescription which I entered in their website. Then I went through their process and selected the frames I wanted. Among my purchases, I wear the Moscow the most often. I also have a pair of rose-tinted Aviators that I wear while I drive a lot.

    The last time I ordered with them, I accidentally entered an incorrect prescription. Luckily, after the email I got, I realized that I entered the wrong one. So I called them and the lady who helped me was very kind, very helpful, answered all of my questions, and was able to fix my problem before my glasses were shipped to me. I plan to keep ordering through their website and I tell all my friends who comment on my glasses where I got them. They said the glasses can't be that good if they were that cheap but I always tell them that I've loved every pair I've gotten from this company. So, hopefully they'd be ordering from 39 Dollar Glasses, too.

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    Staff

    Reviewed May 21, 2018

    I used to get my glasses at Walmart and they would be $325. Then I thought of trying out 39dollarglasses.com and their online ordering process was easy. So far, I got at least eight pairs of glasses from them. My stepson also bought five pairs and my daughter in New Jersey buys from them. I got my mother in New Jersey buying from them, too.

    We love all their glasses. They are always good and I very rarely have a problem. So far, I had two pairs sent back to them in the last eight years that I've been buying from them. But I've never had a real big issue and they fix everything if there was a problem. And no matter who I talk to, everybody was polite and very professional. They send me the code right away and make me send everything back.

    Onetime, I got a little mark on the lens which was in my eye view and they said it was the progressive line. I sent the glasses back and they did something with it, but it was there again when I got the them back. This last pair I got with the clear frame had a little problem, too. So I sent it back and they fixed it. This is the best pair of glasses I’ve ever had on my face in 40 years. They’re so comfortable and looks like I don’t even have glasses on. I always put on Facebook about what a good job 39dollarglasses.com has done for me. I also looked into Danny.com and they have nothing like 39dollarglasses.com.

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    Customer ServicePriceStaff

    Reviewed May 19, 2018

    I found 39dollarglasses.com online and their site was very workable. It was about two and a half years ago when I first made a purchase and they provided excellent service. I spoke to Tiffany, a customer service rep, who did an outstanding job. I like tortoise shell eyeglasses so that’s what I buy but the best feature is the price. 39dollarglasses.com is a good place to buy a quality pair of inexpensive glasses and I’ve recommended them to my friends.

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    Customer ServicePriceStaff

    Reviewed May 18, 2018

    39 Dollar Glasses get the prescription correct and the price is right but they're still quality glasses. If you go through an optometrist, the price is probably double. But we’ve been having a major problem with the internet and I can’t seem to order online. I’ll put all the information in and then an error message comes up. I switched over to Google Chrome but it still doesn’t work. I just ordered recently and I had to call them. The customer service representatives were nice though. The last one was Tiffany and we chatted about the winter weather they were having down there in Long Island.

    Right now I’m blind as a bat, thanks to the dog for eating my glasses. So it would be nice if they could put the orders out or have an additional expense to get the order quicker. I did the two days but I guess they shipped by regular mail. Besides, they probably have hundreds of orders coming in everyday and mine is progressive which take a little while longer.

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    Customer Service

    Reviewed May 17, 2018

    I was searching on the internet and I found a pair of frames that fit me at 39 Dollar Glasses. That is the difficult part about ordering glasses online, so I stuck with them. So far, I bought at least eight pairs of glasses from them and for my last order, I bought some for the computer, some for reading, and some prescription sunglasses. One time, the arm came off my glasses so, I contacted them and they sent me a new set of frames. I was pleased with their customer service.

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    Customer ServicePrice

    Reviewed May 12, 2018

    I’ve had glasses since ’93 and I have always used 39DollarGlasses.com but I only wear glasses when I drive. Their customer service was very good at helping out with questions so the interactions were great. I bought a single vision pair of glasses but I also had transition sunglasses with no prescription done and they fit it with my old frames. I got an order from them last night and I don’t know if the prescription was wrong or my eyes just don’t work with that prescription. But their products are very inexpensive and I can throw them out when I’m done with them if I’m not using that prescription anymore. It’s easily the best price and service for that dollar amount and you don’t’ have to go into a store. I’m happy with ordering and delivery as well and I’m a very satisfied customer.

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    Customer ServicePriceStaff

    Reviewed May 11, 2018

    I’ve been using 39DollarGlasses.com for a couple of years now. They have more designs than other places and I like their price. I also like that I get my orders right in my mailbox. Plus, they have the trans lenses which was what my daughter really wanted. They were supposed to ship my daughter's glasses out which was a Woodmere black and blue. But her left eye was getting really bad so, I contacted them and they coated the glasses down on the spot. I really appreciated what they did and I did not mind waiting a couple more days to get her glasses. I was also so grateful they did it because if they didn't, I was gonna get the glasses and send them back then I had to wait longer. They also messed up in the lab but they rushed the job free of charge for it.

    I love 39DollarGlasses.com and everyone that I talked to when I called them was so nice and polite. I also found out that they did contact lenses and I gotta get me some more in the next couple of months. My daughter also loves the glasses that she got from them. They are neat and when she goes outside, they're darker than regular sunglasses.

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    Customer ServiceStaff

    Reviewed May 2, 2018

    39DollarGlasses is on the internet but I’ve been using them for years and the last time was the best experience I had. I accepted my glasses, wore them the first day and I had the worst headache. I was dizzy, nauseous and I didn’t know what was wrong. I realized it was my glasses and I made a mistake on the information that I put in for the distance on the lenses. My husband told me to call them so I did and I told them that it was an error on my part. The person I spoke to told me not to worry about it. They had a policy that if I make an error and it’s the first time, they will redo the glasses at no expense to me. I told them that I submitted two frames to be done and the second one also has the wrong information. I asked them to put a stop on it and put the correct information. She told me they would fix that as well. I got the glasses last week and they were wonderful.

    I would have been stuck with two pairs that I couldn’t use and out of pocket $500 but it turned out to be a happy ending. I had transition and Varilux lenses which was more expensive if I got it from my doctor so it saved me a lot of money. But I've gone to another website for frames and all the websites have a lot more current and up-to-date looking frames than I see in 39DollarGlasses.com. I also heard from other people that they’re not usually pleased with the selection of the women’s frames unless you get the wired one since they are basic so the selections could be better.

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    Reviewed May 2, 2018

    I love my glasses. I got them yesterday. I love transitions lenses. I would have to pay an arm and a leg at other places. I had to tighten the screw on the glasses because they tried to slide. But they fit great. And look great. I will be buying from you all again.

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    Customer ServiceStaff

    Reviewed April 30, 2018

    I tried 39 Dollar Glasses years ago and have bought glasses from them ever since. I brag them up everywhere. I thought the last pair I bought looked goofy but everyone is complimenting me on it. And if people compliment me, I like it so they must be my favorite pair now. I’ve also been using their titanium flexi-framed glasses for my bifocals and I’ve had nothing but praise for them. It's a heck of a product. But I wish that when the glasses come to me, they wouldn't require that I take them to an optician to get them to fit. Sometimes they’re twisty. They really look like a large person sits on them before they ship them.

    My eye doctor actually sells glasses and they don’t really care for me to bring back a pair from 39 Dollar Glasses to fit to me. The lady who does the fitting for me is the consummate professional. She would tell you with a beaming face that she loves her job. But it would be less embarrassing if I could just wear the glasses. The good news is 39 Dollar Glasses ships the little screwdriver things with the kit. I've bought six pairs of cheap glasses to wear for reading and computer purposes so I got five, interestingly, of those little kits in there. The last time I went back to my optician, I took four of those little kits with me as bribery and she was so happy. She loved the kit. So basically, I could trade the kit for fitting.

    Zenni has also changed the website a bit and when they did, they lost all of my old data. I think they really treat you better when they see that you’re a veteran. But the gals from customer service couldn't find it and it was like I was a brand-new customer. Then I had seen a special that offered a 15% discount on my next purchase but I didn’t click that ad. I came straight to 39 Dollar Glasses and put in my measurements. Of course, I didn’t get the discount and I canceled it. I wasn’t aware what I did wrong to get the 15% and at some point I gave up on wrestling with it all. I figured I could always call them.

    I got one of their reps and Tiffany not only helped me wrangle the discount thing, but she also did an adjustment on the order so I didn’t have to. She found my old records and has been my go-to person ever since. She’s everything you would want in customer service. But the people who give the worst customer service typically get the raise. The reason is that they take more calls because they’re giving crappy service. I would feel badly for the good people. Tiffany is probably one of their lower rate people because she actually sticks in the crap the others did. I actually looked up Zenni for the first time between the first two people I talked to and her. But I didn’t order glasses from them because she called me first and she fixed the experience.

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    Reviewed April 20, 2018

    Ordering at 39 Dollar Glasses is super easy and anytime I do my order, I just ask them to give me the same glasses they gave me last time. It was the first one on the list and it worked. I'm also satisfied with the quality. They hold up just as well as the $300 pair. I ordered online the first time but now I just call them and ask them to do it for me. Shipping has been perfect as well. I recommend 39 Dollar Glasses to people all the time.

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    Customer ServicePricePunctuality & Speed

    Reviewed April 18, 2018

    I was looking online and I came across 39DollarGlasses.com. I liked their name and so far, I have ordered twice from them. Their online purchase process was very easy and the first few pairs I got were shipped really fast. My second order has not arrived yet but I only ordered it about a week ago, so I'd give it a couple more days before I check on it.

    I also had a few phone calls with their customer service which were really nice. I called them last week and told them that one of the handles of one of the glasses I got from them locked. I bought them last November and only wore them twice. Everything was cheap and it just came apart. I didn't really have time to explain or go back to everything and I needed a new pair of sunglasses so their rep said that they'd repair it for a year. She sent me a printable invoice to have the glasses sent back and have it replaced. Now I have another to wear again. Other than that, 39 Dollar Glasses is great and I have no problems with them.

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    Reviewed April 16, 2018

    I am very happy with the level of service provided by your company. My contact points have all been pleasant and helpful and I am very happy with you all working with me to correct an erroneous prescription that was the fault of others. I will 100% be recommending you to anyone I know with glasses.

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    Punctuality & Speed

    Reviewed April 8, 2018

    I've placed three orders total with 39 Dollar Glasses, and my first round was just for the price. At $40, I wouldn't be out a lot of money if they turned out to be lousy. And then, I came back for a second purchase about a year later, and then two years after, I bought prescription sunglasses and a pair of glasses at the same time. So, I've got four products total out of three orders and everything's been very quick. The first two times I ordered with them, they had a function through their website where you upload a photo, place the frame and post it on your face. That was good in terms of figuring out which glasses would work best. This last time, they didn't have that service running, so I contacted them and they were really nice about it. They said that function was being rebuilt. So, it was more difficult this last time because I was ordering the glasses blind. But they do have a way you can print a true-to-size PDF of the frame, and I did that for all of my orders.

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    Reviewed April 7, 2018

    I tried out 39 Dollar Glasses and I like it. I needed glasses and I have to choose somebody who can make me as fast as possible and at an exceptional price. I stayed with 39 Dollar Glasses and their ordering process is easy. I made a little mistake in the beginning with the order, but it actually was my fault because I should have read more carefully all the information before I placed an order. I had to return the first order I had to have a different frame since the frame size didn't work out for me. They said I'm going to get that soon. Then the second one I ordered came and I'm happy to wear it. Everything was fine.

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    Reviewed April 3, 2018

    First off, I have been a customer of 39dollarglasses.com for over 10 years and have NEVER had any issues, from ordering to delivery. Probably purchased 20 pair of glasses over that time frame, for myself, wife, children and elderly mother. Your company has saved me at least $5500. Last month, having placed an order for 2 pair of glasses and inquiring as to the status/ship date for these, Thomas **, Contact Lens Department Coordinator very quickly provided me the information AND upgraded the shipping method. We received both pair (Iowa) 2 days later! I never expected that and had to believe that since NY was under like the 3rd or 4th winter storm, the weather had something to do with the slight delay in completing the order. Anyway... outstanding customer service AGAIN! I will continue to be a loyal customer. Thank you 39dollarglassses!

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    Response from 39dollarglasses.com

    Thank you for your loyalty! We're very happy to hear you're satisfied.

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    Reviewed March 30, 2018

    I highly recommend 39 Dollar Glasses as a superb Company with excellent glasses, first rate Customer Service (David and Tiffany are the BEST!!) and terrific follow up with technical assistance you can trust! Problem prescriptions are no problem for this Company and I can certainly attest to that by my purchases over the past 10 years plus!

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    Reviewed March 29, 2018

    My brother’s wife had bought something from 39dollarglasses.com and she gave me the website. I liked the price. I broke my glasses and I was looking at a minimum of $350 and $129 sounded a whole lot better. I tried to order online, but I didn’t really understand it. I had my prescription, but I didn’t know what the numbers and the abbreviations meant, so I got the phone number from the website and called and they walked me through the steps. I was only on hold for four minutes. And the representative was very helpful. There was only one thing on my prescription that I didn’t understand and they wrote it a different way than the way what she was asking me for. But it was the only number that was left, so we figured that had to have been it. And the glasses worked.

    I've already recommended 39dollarglasses.com to other people. I'm not really thrilled about having plastic frames, but for the price, I can't really complain. The ones that I had were metal and being in construction, I take my new ones off and I put them in the case and stick them in my pocket all the time because I'm terrified that they're going to break. They should have more longevity.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 26, 2018

    I ordered my glasses 3 weeks ago. They advertise their glasses to ship out 2-7 business days. Well, 2 weeks later, I heard no update. I called up the company to inquire about the status of my order. They then informed me that my glasses failed their final inspection and that they were remaking them again. Told me that they would expedite the process. A week later, still no update. I called up again with my complaint. The agent was rude. "Well, tough luck. You just need to wait." was their basic response. I asked if they would do something like give a discount or something to make me happy. I was responded with the same rude voice "Well, maybe. For your next order" (as if I will ever use this company again because of this horrible customer service?).

    I asked to speak to the supervisor. The agent responded "Ok, but you will need to wait till the end of the day when he has the time to call you." At that point, I was speechless. 4 days later, the status of my order was still pending, NO UPDATE! I called up again reluctantly, very frustrated, the agent told me their computer system was down and asked if I could call up later or tomorrow. I asked to talk to the supervisor. Then she hang up on me.

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    Response from 39dollarglasses.com

    Hi Mihoko

    We apologize for the experience you have had with our service team. Please understand that we take great pride in offering friendly, helpful customer service and would never want any of our customers to feel unwelcome when they reach out to us with their questions or concerns.

    We sincerely apologize for the delay of your order and we're sorry to hear about your experience with our customer service representative. We will continue to monitor and review the situation accordingly and you will be contacted by our Customer Service Manager today.

    Thank you for bringing this to our attention. If you have any further questions or need any further assistance, please do not hesitate to ask.,

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    Reviewed March 26, 2018

    I googled cheap glasses online and came across a couple of other ones but they weren’t actually that cheap. They were rather expensive and their selection was a little different from 39 Dollar Glasses. I needed a pair of glasses quickly so I went to 39 Dollar Glasses and their website seemed to be very easy. I didn’t have to completely sign into it or download a whole bunch of information. They weren’t trying to push you to put a picture of yourself on there so you could see your glasses. It was an option that was there but they didn’t push it. That was why I stuck with them.

    Their website is user-friendly, very easy and really simple to maneuver through. As long as you have the correct information from your eye doctor and you copy it directly onto there, it’s pretty good. But at one point, their shipping took a little longer than I anticipated. My prescription is a little more complicated and the glasses style that I ordered wasn’t fit for that. It took them a little extra time to get somebody in there to do it the right way. That was exactly what they explained to me and I accepted that and they still got me the glasses that I wanted. As a matter of fact, because it took that long, they shipped them express for free. The glasses were perfectly done too.

    That was the only thing I had a little problem with. Otherwise, they were very smooth and easy. On top of that, they have a wide selection at incredibly cheap prices. That was really surprising. The last time I bought a pair of reading glasses and a pair of sunglasses, the bill was less than $100. So far, we've bought six pairs of glasses in total from there now. We also ordered some driving glasses for my daughter recently. I love this company and I have recommended them several times.

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    Reviewed March 25, 2018

    I'm always in the market for glasses with no nose pads and the longest arms possible (greater than 140mm if possible). No nose pads usually means plastic frames. This leaves me two selections in about two or three different colors each on 39dollarglasses.com. I live overseas most the year, so returning something that malfunctions is usually not an option for me. The first pair of glasses was one of their "Clark" plastic frames that the plastic felt so brittle, I was scared to open or close them or do anything other than lightly set them on my face and never use them anywhere except at my desk. The prescription was excellent though. Sure enough, in less than a year, both arms broke off with the minimalist of pressure. The hinge mounts broke right out of the plastic.

    I ended up drilling a hole where the hinge mounts ripped out and using zip ties for hinges. I think these will still work in a pinch. The second pair was the "Stuyvesant" plastic frames. These were similar price but much better quality. Once again, perfect prescription. However, the hinges came super tight to where you were afraid to open and close them AND they came bent so bad that when you set them on the desk one arm was literally about an inch off the desk. When you put them on your face, it looked like you'd been punched in the face and your glasses were all cockeyed. However, I fixed them as best I could and still use them to this day as a backup pair.

    Since all their plastic frame selections were like something Buddy Holly would wear and not very good quality. I decided to use their re-lensing service from here on out and just buy frames elsewhere or use my older frames... The first pair I re-lensed was a pair of Ray-Ban sunglasses. Excellent prescription once again. The only negative thing I have to say about them is that the frames were curved and so the lens they found to put in them pops out somewhat easy when you're cleaning them, but overall I'm happy with it. I'm using them now. However, it feels like I've cleaned them so much the prescription has started to change or something. They aren't scratched. The Stuyvesants don't have this issue and just seem more clear at this point.

    Last but not least, I sent them a pair of Oakley Servo XLs (larger version of Oakley Servo, but much harder to find) and all was well. However, when I got them back, my prescription had slightly changed and it was way off. I could kind of see, but was like I was looking through a coke bottle bottom. I could really only see what was about three feet in front of me and nothing else... And it felt like the earth was spinning when I turned my head. So, they graciously RMAed them for me with a return label and everything. However, after four weeks my glasses are still MIA. So, I emailed support and ask where they are. I was told they will be QAed next week and in the mail. No problem. When the end of "next week" rolls around, I was told, "Unfortunately your frame has broken during production and was discarded in error." What? I thought they were in QA?

    They refunded my order, but I am out the $100+ for the Oakleys. Somewhere in that conversation is a lie or more on their part. I was offered one of their frames for free. However, I feel their frames are mostly worthless in my size... and in general. Customer support sent half-baked replies too. That might have been the issue with the Oakleys. However, I sent my prescription along with the order so they would hopefully give me what I need in case I chose the wrong thing. So much for that idea. In the future, I will just harass them until I know exactly what I need to choose during the checkout process. I can't say I will rule them out completely in the future, but I'm going to shop around first rather than going straight to them. I'm somewhere between two and three stars, dissatisfied and satisfied.

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    Reviewed March 25, 2018

    My first order was a few years ago and since then, I've ordered half a dozen pairs of glasses and sunglasses through 39dollarglasses.com. I've recommended them a couple of times too. Their products are really affordable and of good quality. I’m in a Coast Guard and they get a lot of wear and tear. I had the old ones for a year at least and that was pretty good. The website is easy to navigate too, and the customer service has been really good. Anytime I’ve had issues, I just call and somebody usually answers and helps me out.

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    PricePunctuality & Speed

    Reviewed March 21, 2018

    Ordering at 39 Dollar Sunglasses is very easy. They have everything set up where there are drop menus. You put in your measurements and prescription, then pick out the glasses that you want and the features that you want on them, like if you want photogray or if you want sunglasses, then you just send it off. And a week to three weeks later, your glasses arrive. I recently bought two pairs of glasses for my daughter, and I bought another extra pair for me. The more features that you put on it, the longer it takes to be shipped. This time, I just ordered basic glasses so I got them within three or four days. That’s not bad for the price, and I’m happy with all of them whenever I order. I’ve never had any issues and I don’t have to deal with them, and that’s what I like. They're cheap, easy and convenient.

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    Reviewed March 20, 2018

    I’ve had pretty good success with everything I bought from 39 Dollar Glasses and I’ve bought a lot of glasses from them, over 10 pairs. I’ve always used varifocal and they’re good. They’re thin and accurate. Ordering was easy as well. And they were shipped and delivered within the expected timeframe too. The only negative was that I bought several pairs of sunglasses, and the tinting was so light that they were virtually useless as sunglasses. So, I stopped buying them. But that was a long time ago. 39 Dollar Glasses has good quality and good value.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 14, 2018

    I have been a fan of 39DollarGlasses for a few years, so when I received my newest pair and found the RX to be incorrect, I contacted them and was courteously and quickly sent another pair. Unfortunately, the error was not corrected and I was asked to return them a second time. I instead opted to contact customer service to state that in the event the 3rd pair were also incorrect, I would like to send them back together and ask for a full refund. It took 4 emails to get to David, but he looked into it, found the problem, offered to correct and send my new glasses right away. I was about to look for another provider, but David saved the day. I should be receiving my glasses and am hoping for the best. In the interim, I would like to say that the day David handled my problem, is the same way I would have treated any customer of mine. I truly appreciate your professionalism and admire that you did the right thing, by a long time customer. Thanks again David.

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    Reviewed March 13, 2018

    I’ve been with 39 Dollar Glasses a couple of years now and they're always generally good convenience-wise, though you lose the benefit of actually having a product in hand. Ordering from them is very easy. You pick what you need and it’s super-quick. They do a really good job on transition lenses, which is way cheaper than getting them anywhere else.

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    Reviewed March 12, 2018

    We've been ordering from 39 Dollar Glasses for three years and the process is fine. If I ever have anything that we have to return, we get the authorization done through email and it’s taken care of. The latest order was a pair of Astoria glasses. The client picked them out and liked the metal frame. I also personally use 39 Dollar Glasses and it’s always been easy. We're happy with all of the options and different things. The anti-glare works well with using the computer screen daily.

    There was one time that I was having an issue with needing a receipt and I was able to talk with customer service by phone, and I had it emailed to me within a 24-hour turnaround. I also really appreciate the coupon codes that come along with the purchasing of the glasses online as they make the glasses that much cheaper and much more affordable. 39 Dollar Glasses is a very easy process to order, very reasonably-priced and you can get glasses compared to an actual “going into an eye doctor”, saving about 75 percent.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 11, 2018

    39 Dollar Glasses has awesome glasses and great prices. Their ordering process is super easy and self-explanatory. I just go online and pick the glasses I like. If I want to see what they look like on me, I upload a photo, go through the process, put in my prescription, choose my lenses and check out. This most recent time, I went with a backup pair of reading glasses for my daughter. They're super cute and she loves them. I also like the anti-scratch and anti-glare coating of the lenses. Plus I got them a day before they said they would be there.

    A few years ago, I had to return a pair of glasses because they did not look good on my face. I was able to call them, get the information for the return and return the glasses. They were able to use the lenses that were in the wrong glasses and cut them to fit the new glasses, so there wasn’t any additional charge for that. And then they shipped them back to me in a timely manner, which was great. 39 Dollar Glasses is quick and efficient. They're also cheap and they have lots of selections. I have told three people in my building about them.

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    Reviewed March 6, 2018

    I've been very pleased with 39 Dollar Glasses. I've been their customer for 10 years and they've improved over time. They're really on top of things now. Their products are affordable. I lose glasses all the time and I ordered about 25 times from them. Their ordering process is nice and now, they pick up the phone which changed because that was something that was always hard. Before, it took forever to get to them, then I had to email. But now, they have people manning the phone, so business must be good. They can afford to do that now, which is great. They also improved the shipping time frame which now takes 10 days. They really turn it around quick now, which they never used to do, though it was never bad.

    One time, I sent back a pair of glasses because the prescription came in wrong. I called them because the default was a certain number. Apparently, I didn't put in the number and it defaulted to their number, which didn’t seem that far apart. Still, it wasn’t right. But it wasn’t their fault as they didn’t have all the information. They sent me a pre-paid postage return and I was told that they could give me a credit form or they'd make them over or make me something else, whatever I wanted. I also find that their glasses come through more precise than what I've gotten in the past from the optometrist. I really like what they do and I always recommend them.

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    Reviewed March 5, 2018

    Thomas is the MAN! My Zurich frames had broken, and I was basically ready to give up once I seen that they were discontinued. Thomas however, took the extra step to see if they had any in stock and WOW!!! Lo and behold, he was shipping me a pair!!! That is what I call service. Please, save yourself some money and check out why and how I feel that 39DollarGlasses BEATS the competitors down with great service and care.

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    PricePunctuality & SpeedStaff

    Reviewed March 3, 2018

    I'm not the most organized person and I keep on breaking or losing my glasses. So, I like cheap ones which I could keep on ordering whenever I need to find some more glasses. I get my money's worth with 39 Dollar Glasses and I've been their customer for years now. I like it when they send me special discounts, like a $15 off discount, so I can get even cheaper glasses. They're also pretty prompt as I get my items within a week of the order. They're reliable people, too. I like the company and I would recommend my friends to use them if they're looking to buy some glasses.

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    Reviewed March 2, 2018

    I had several problems ordering new glasses. All turned out to be my fault. This is how 39DollarGlasses dealt with them. 1st problem - Couldn't order online. Discovered later that my HSA (healthcare savings acct) visa that I seldom use was expired. I called customer service for help. Talked to David. David is friendly, professional, great to joke with. Actually one of the most enjoyable experiences ordering something online. 39Dollar doesn't appear to outsource their customer service. All are employees. All top notch as you'll read below.

    2nd problem - Receive ticket for expired drivers license, thus the time pressure to receive. Worse, old eyeglass prescription was so old, my eyesight was better with no glasses than my 5 yr old ones. Asked David if they could complete order in the 2-4 days claimed to be typical on website. Yes! Called on the 4th day morning and talked to Tiffany. Asked for status. She said they SHOULD ship today; glasses are in final inspection. Me: I need shipping TODAY, even if they fail inspection. I can live with lens scratch, slightly off prescription, etc. I'll buy another pr that's perfect later. She couldn't guarantee shipping today but felt they would after talking to Production Manager. They understand the importance and will do everything they can. I crossed my fingers and prayed. I called again an hour before closing. Yes, they have shipped. I received the glasses the next day as promised.

    3rd problem - Went to drivers license bureau the day after. Passed the vision test for left eye, both eyes, but not the right. Good enough for Texas but I wanted to find out what was wrong before ordering another pr. Was it the prescription? The glasses? I entered info wrong? Something else? Went to optometrist who checked prescription and tested corrected eyesight again. Also checked lenses. Everything perfect except one thing: the glasses were too small for my face. This resulted in the center of the right lens being too high for my pupil. Has to be centered to work right.

    Called 39Dollar and talked to Thomas. He said they guarantee their glasses. Gave me an RMA and issued a Prepaid postage label to return. Said they will remake. I said, "It's not your fault. I didn't realize I have such a big fat head. I ordered the wrong glasses. I need a bigger size." Thomas says, "Not a problem; just note that with the return." They'll make new glasses, new frames, even with new prescription. Everything at no cost to me. "Wow, that's great, but again, it's my fault; not yours. You don't have to do that. I'll buy another pr; keep these for backup." Response: "No, a different pr is not a problem. This is what we do." Unbelievable customer service. This place is amazing! Everyone I talked to is like one of the best customer service people I've ever talked to in my life. I don't know how this company finds employees, trains them and keeps them motivated but I am super impressed. 5 stars. Highly recommend.

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    Reviewed March 1, 2018

    39 Dollar Glasses have the best prices and so far, I've ordered 20 times from them. I've been ordering from them for years and I usually have a good experience. Their process has been getting a little easier and it's nice because you have an account set up, then you can check your latest prescriptions. So, you don't need your prescription slip right in front of you and you always have your prescription on hand. Then, when you change the prescription, it automatically updates. The glasses I got from them are good quality, too, and they get delivered pretty fast. They've made so many glasses for me and my prescription hasn't changed that much, so maybe they have their thing already set up for me

    They have good customer service as well. If they did something incorrect on the glasses, they send you a return label and you send it right back. Then, they fix it and send you another pair which usually takes less than two weeks. When people tells me they like my glasses, I say that I bought them online and I give the 39 Dollars Glasses website. The next time I see them, they have a pair of my glasses on.

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    Customer ServicePricePunctuality & SpeedProcess

    Reviewed Feb. 27, 2018

    I’ve been ordering from 39 Dollar Glasses for the last three years. I purchased glasses and sunglasses prescription. The first time I used them, they got the order right. Initially, they made my glasses wrong. They put the wrong pupillary distance in there. And before they sent them off, they fixed their issue, and called me back, and told me that there is going to be delay in the glasses which was fine. It took extra week and a half for me to get my glasses. But right when they found out, they did it right. They didn’t send me something wrong.

    They had good customer service. They were open about their policies and their price was really cheap. That was the best. I was able to get two pairs instead of one for my price essentially. Also, they have a good return policy. But the process isn’t exactly the best. I’m not too fast to move forward. But if you were, you will kind of want to be able to put the glasses on yourself, and try them out. So, it’s just like ordering anything online, where you never really know. You can read the dimensions but you’d never really know what it’s going to look like on your face.

    Also, I’ve had a nose piece fall off. And I wear the glasses so much, I want to have the flexible hinges. The first order I ever got from them didn’t have flexible hinges on them. And so, now I have to make sure that they do. Even so, the glasses from 39 Dollar Glasses are high-quality products. I’m a marine engineer, and I’m blind as a bat, and I wear them 24/7 including in the shower. The only time I’m not wearing them is when I’m going to bed. I’ve already recommended 39 Dollar Glasses to people. I have told people about it but they are hesitant about buying things online.

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    Reviewed Feb. 23, 2018

    I have been buying from $39 Glasses since I first heard about them years ago. This last order went a bit sideways, partially due to my misunderstanding an online special. The short version is this - I called in, spoke to a representative, tried to show them the advert I'd responded to, but couldn't quite get that accomplished. I called back and spoke with a lady named Tiffany - she knew about the advert I'd seen, found my old records of previous purchases, answered all of my questions, offered some good advice, and saved the day. As much as I like online shopping, when things don't go quite right, it's nice to know that there's someone like Tiffany to wave a magic wand and make it all work out.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 23, 2018

    I have been buying glasses for my kids from 39 Dollar Glasses for a long time. They have good deals occasionally. Last week, I got my son two pairs. I needed to get him new glasses for his new prescription on his eyes and the ones I got were at $15 off for each pair. Their ordering process is fine. And although I understand that they have to make them, their shipping, unless you expedite it, seems slow. I repair BMW and Mercedes cars and I could get stuff from Europe if I have to within a week. It shouldn't take long to get stuff with the technology that we've got.

    Other than that, when I call their customer service reps and talk to them, they take the prescription information and everything is cut and dry. I never had any issues. Overall, it's good to deal with 39 Dollar Glasses and I'd recommend them. I've seen cheaper prices that were advertised. But since I've dealt with 39 Dollar Glasses for a long time, I have more understanding about the quality I get from them. So I'll stick with them even though sometimes people try to use price to blur you away.

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    Reviewed Feb. 23, 2018

    I have been a client of 39dollar for over 7, perhaps 8 years now. To date, every single shopping experience has been my pleasure. Quality products, timely delivery, great service... NOTE: I had problem & personally broke a frame. Even though I'd had the goods for well over a year? 39 sent me a replacement immediately & at no cost, not even postage! Who does that? And for these prices? Shucks, Some pizza dinners cost more than their great glasses!

    Lastly & of paramount importance, the entire staff with whom I have dealt have been in a word, TREMENDOUS! Notably & measurably Today, I thoroughly enjoyed dealing w/ Tiffany. She was lovely, a delight & listened patiently for both my needs and my bad jokes. She knew her products, prices & additionally got me a 15% discount. In this crazy, meshuggah world in which we live those who do extraordinary work do not get their due consideration, IMO. Tiffany well deserves kudos & plaudits for a job well done. The company would & could not be as successful without quality employees, such as Tiffany. To both her, the staff & the "suits",many, many thanks, I'm most grateful.

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    Customer ServicePriceStaff

    Reviewed Feb. 19, 2018

    I love this company and website!!! Super amazing just amazing!!! The quality and price are just unfounded! I've been wearing glasses my entire life... and I've NEVER had such an easy, enjoyable experience. Not have I EVER received such high quality frames, lenses or customer service... not to mention the easy replacement policy and breakage policy! They are truly WONDERFUL!!!

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    Reviewed Feb. 17, 2018

    I have been buying glasses from 39 Dollar Glasses for seven years now. I like that they have a quick turnaround and they have good services when I had to call with questions or problems. I am also happy that they're affordable and that they often run specials. Recently, I ordered my glasses and I haven't received them yet, but I didn't put any special rush on them either. Since I've had excellent service with them in the past, I don't expect any other problems.

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    Customer Service

    Reviewed Feb. 16, 2018

    The glasses I got from 39DollarGlasses.com come apart and they don't last as long as the ones from the optometrist's office. But they are fine as a pair to have in case of emergency or to leave next to the computer. Also, their notification regarding shipping has been very erratic. They usually send you an email then you can track your order before you get them. But one time I ordered and I never got notified that it was shipped. The glasses just appeared. I made another order last Friday and I'm still waiting to hear if it got shipped.

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2018

    When we needed glasses really quickly for my dad who’s in the nursing home on hospice, I ordered it from 39 Dollar Glasses. I've gotten glasses there before, and they were great. They were quick and we got my dad's glasses. They were very friendly and helpful. It's a great place. You can spend less than $40 and have a fun pair of green glasses if you still like to have one for St. Patrick's Day.

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    Reviewed Feb. 10, 2018

    I'm in the military, active duty, and they only allow us two pairs per year. But in the work that I have, two pairs do not last. That's why I select a company that has glasses that are not so expensive and I find those with 39 Dollar Glasses. The ordering process is very easy. You select your frame, and then you select your glasses or prescription. As long as you have your prescription information, everything's good to go. And while some of the frames break easily, it's still fair quality. It's better compared to what you can find in other places. And for me, they are good as any expensive glasses. The price at 39 Dollar Glasses is very reasonable, but I would appreciate some kind of military discount.

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    Reviewed Feb. 7, 2018

    I have ordered several pairs of glasses from 39 Dollar Glasses and have always been pleased. My prescription is fairly complicated and includes lineless progressive bi-focals. The glasses were done perfectly and I was able to wear them immediately with no adjustments needed. Obviously, the price was excellent and choice of frames was wide enough to suit most anyone. Will continue to buy from 39dollarglasses.com.

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    Reviewed Jan. 29, 2018

    Have been buying glasses for myself and Family from 39 Dollar Glass's now for over 12 months and found their service excellent as well as delivering a great quality product in a timely manner. Have recommended to my friends. Thank You for the excellent service and product.

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    Customer Service

    Reviewed Jan. 9, 2018

    Thanks 39DG! While you're off the LIE, I lived in New York for 56 years, but only found you guys after retiring to Delaware... but at least I found you! And thanks to Tiffany **. Great glasses and great customer service! Regards!

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    PricePunctuality & SpeedOnline & App

    Reviewed Dec. 27, 2017

    At first, I was afraid to order two glasses for the price of one because I’ve never dealt with an online glass service like 39 Dollar Glasses before. But I found that everything was very, very good. Once I figured out the filter system, it was easy to order. While everything went well, there was a little hitch when they required me to change the password two different times while trying to order online. I called it in and the girl said that it was a momentary problem. Additionally, I've had bifocals before with a line, and it takes a little while to get used to progressive lenses without a line. I found that it took five seconds and it was that fast. It was very good so I went back to order a second pair and I tried to pit in a smaller bridge and a little shorter temple but it came up with no selection.

    Other than that, their website should have more direction right at the beginning because I have looked at a couple of 39 Dollar Glasses' competitors and right off the bat, it came in with a little thing that is using a one-line screen and it lets you have everything custom-made. Once that was understood, it would be very easy. at that point. Overall, I would hate to get in a football game and have glasses on from 39 Dollar, but they're good quality. If I break them, I could get another pair for the same price, and the two of them together would still beat what I would have to pay at the store.

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    Customer ServicePriceStaff

    Reviewed Dec. 24, 2017

    39 Dollar Glasses was advertised somewhere and I went and looked at it, and I’ve been ordering from them ever since. I've tried a lot of other eyewear companies and 39 Dollar Glasses is more consistent, and their customer service has been really good. I've got three different prescriptions there -- mine, my wife’s and my daughter's, and we've never had any issues with their glasses or with other frames. Mine are more wire-frame, my wife likes rimless or semi-rimless and my youngest daughter likes the black thick ones. The glasses usually stand up as long as we keep track of them and I've never had a frame failed that I know. We usually wait about a week for shipping, or anywhere between five to 10 days, before it's in on hand, and they've always come in.

    This time around, I bought the blue coating to see how that works out. But usually, when I buy single wear or even a bi-focal, I make sure they have anti-glare on all of them and that has been good. My daughter had a pair of frames she wanted to put lenses in one time so I called 39 Dollar Glasses and the customer service rep said, "Send them to us and we'll get the lenses matched up." They charged us and my daughter was happy.

    I know everybody wants cheaper prices and free shipping but companies have to make a living or else, they won't be in business. If 39 Dollar Glasses stays on track doing what they're doing, we're still happy. We've gone to Mobile Optics and Zenni Optical, and 39 Dollar Glasses is just as competitive. But since 39 Dollar Glasses gives you a credit every time you buy a set of glasses, that helps me a lot coming back to them. Even if it's a couple of dollars or so, it's still better than nothing. It’s been an easy experience with them and I've recommended many people.

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    PriceOnline & AppEase of Use

    Reviewed Dec. 22, 2017

    I’ve purchased from 39 Dollar Glasses many times. Their website is easy to use, their price is good and the quality is decent.

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    Reviewed Dec. 21, 2017

    Sent my favorite pair of glasses in for re-lensing with a new prescription. Bought all the bells and whistles (because they were my favorite glasses). Received a box with a screwdriver, a lens cleaning cloth, a receipt, a postcard and NO GLASSES!!! They claimed someone in the postal system must have tampered with the shipment because "that just doesn't happen." Essentially I spent $234 on a cardboard box and a lens cleaning cloth.

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    PricePunctuality & Speed

    Reviewed Dec. 21, 2017

    I have been using 39 Dollar Glasses for years and their products are very good and affordable. I've tried so many different pairs both in plastic and metal frames and they are wonderful. 39 Dollar Glasses fulfills my orders and it's perfect every time. Also, their shipping is fast, which is great. In the past, I have waited for weeks but in the last year or so, my order was out on its way to my house in three days.

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    Reviewed Dec. 20, 2017

    I've continued to order from 39 Dollar Glasses because of the processing but it has been a little bit more difficult the last two times that I have purchased from them. I made a mistake in the prescription so I sent an email and they said that it was noted and they asked me to send the glasses. The also asked me to include an invoice with the order.

    However, the invoice has some but not all of the data that was provided in the prescription and there were things in the prescription wherein I put comments underneath which were not on the invoice. The significant one was the addition of a prism and the second was that the lenses had been marked for precision by an optician. Those comments should've been included in the invoice because the glasses are going to go to some technician and I'm concerned that the information that he'll see is the information on the invoice and the invoice didn't include my comments. However, they send back my priority mail so shipping time is not a significant factor. It's the question of how quickly they can process the order. They have the schedule but they have to make the glasses. Still, I've recommended them.

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    Online & AppEase of Use

    Reviewed Dec. 15, 2017

    My sister orders regularly from 39 Dollar Glasses and their website was easy to navigate. I ordered a pair of Fontana glasses with a black frame and a second pair of the brown one. The lenses have anti-glare protection. However, it has been about a week ago since I ordered the glasses and I haven't received them yet.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 14, 2017

    I've been buying several pairs from 39 Dollar Glasses for three to five years and I've been satisfied. They have a nice selection and they send the items quickly. They always give a nice case and cleaning equipment and the glasses are always well done for what they are. Some of them have broken sooner than they should have, while the others have lasted like any other pair of glasses. One time, I put the wrong shipping addresses and another time, I missed putting in a prescription. Their customer service was quick to respond and they took care of the issue. Our whole family wears glasses and I have three children, so 39 Dollar Glasses is budget friendly for us. Every time I need a new pair of glasses for myself, the kids or my husband, I go to them.

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    PriceStaff

    Reviewed Dec. 10, 2017

    39 Dollar Glasses are good quality and inexpensive glasses. I just lost a pair of sunglasses I bought three months ago so I ordered another pair and got them very quickly. Then I broke an earpiece off of it and they sent me a new pair of frames at no cost. All I got to do is pop out the lenses. The sunglasses are prescription sunglasses. I also have gotten regular prescription glasses from them and the prescriptions are always right on the money. I just talked to them a week and a half ago and it was fantastic. The girl was very polite and she gave me all kinds of nice information. I didn't know they were going to send me a new pair of frames at no charge. That was very nice. I told several people that I know who have gotten glasses from them too, so it's all about the experience.

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    Reviewed Dec. 10, 2017

    Bought glasses some years ago, wireframe, which broke while I was simply opening them. Was dangerous since the break was where the two glasses were connected over my nose. I complained and wanted new pair. Glasses were indeed out of warranty. Company refused to do anything. Company also refused to allow my review of the glasses on their site. So unable to warn others about premature breakage of the frames. Happened in 2014 and relieved that I am now able to make a review.

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    Customer ServicePricePunctuality & Speed

    Reviewed Dec. 9, 2017

    I like 39 Dollar Glasses that's why I keep buying from them. I got my first pair a few years ago. They're cheap and fast. Customer service has been very good. I wish they could keep their products cheap. I go to the store in town and I find I can buy pretty much the same thing from you guys for 60% of what they want to charge me. The quality is good as well. I got a pair of their store brand glasses. They were good quality than some of the more expensive brands. But you can get more expensive stuff on their site.

    With the other websites I don't save a lot of money but with 39 Dollar, I do. I had a set of frames that were store brand and they were kind of cheap. They were okay but my two year old got a hold of them and it got broken. I just bought another set of frames. They mailed it out and I just took a screwdriver, pop the lenses out, put them in the new frame and it's good to go. Another thing I really like is I don't have to upload our prescription. I could go ahead and order from them. But if I wanted to get it from somebody else I'd have to get another doctor's appointment to get my eye checked again. I'm really happy with 39 Dollar Glasses. I already recommended them to a number of people when the question comes up about the glasses. I always tell them 39dollarglasses.com.

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    Customer ServiceStaff

    Reviewed Dec. 8, 2017

    Somebody posted to get $10 at 39 Dollar Glasses off on Facebook and it planted a seed. I purchased some other glasses in the last couple of weeks. The glasses are great. I need to call their customer service about a problem with one of them but I'm very optimistic because they helped me out last time with customer service and ordering them. They’ve been great. I'm not really good at ordering the glasses on the computer so I called and this woman was so great helping me decide what kind of frame would go with sunglasses and what kind of frames. She was that good and patient. She took the order in for me so I didn't have to do it all over the internet and all the measuring. I would definitely recommend 39 Dollar Glasses.

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    Reviewed Dec. 6, 2017

    39 Dollar Glasses is a cost-effective and easy way to get quality glasses. I've been using 39dollarglasses for 6 years and got 10 pairs of everyday prescription glasses and three pairs of sunglasses. I got sick of losing or harming expensive glasses so I stopped and 39 Dollar Glasses has been great. I stick with the same range of frames but it’s better if I can get many. The last set I bought was delivered within 4 days although the glasses came twice with the wrong prescription. Other than that, I’m happy with their price and I recommend it daily to people.

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    Reviewed Dec. 5, 2017

    I've had regular glasses, a couple of pairs and prescription sunglasses and they're good. I also got some progressive lenses which I didn't like and I ended up replacing them with my old bifocal one, which I like. They set well and they're at a good price. However, they seem to distort my personal vision. I work outside and I always had to look straight at everything and it was driving me nuts. I constantly get two visions with bifocals and it's hard to hike. I get double vision looking down, so I bought a single vision, which were $39. I've been recommending 39 Dollar Glasses to people at work who can't afford glasses. If they don't have special needs, it's going to be cheap.

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    Reviewed Dec. 4, 2017

    I've been ordering from 39DollarGlasses for over 10 years now. They're inexpensive and I can see great with it. Recently, I ordered eyeglasses from them and I'm yet to receive it.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 1, 2017

    I had a small issue while ordering my glasses - I was unable to use the Cyber Money promo code at checkout, even though the code had not expired yet. Obviously, this is not a big deal, but I still wanted to get the discount. I emailed customer service about the promo code and received a response within hours that I was refunded the excess money I would have saved if the code had worked. I am so impressed at the prompt response to such a non-issue that 39DollarGlasses didn't even need to honor. Excellent customer service.

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    Reviewed Nov. 30, 2017

    I like that 39 Dollar Glasses has a lab out here in Long Island and their site was user-friendly. Most recently I bought a pair of regular wear glasses, and before that I reordered a pair of glasses that I lost but they broke. I dealt with somebody in tech support and that helped me. He said that he was going to resend a pair of frames and I could just pop out the lenses myself. He didn’t mention if he was actually sending them or not but my other glasses went through. It was through the chat that I used customer service and the guy was very polite. It was a very pleasant experience I had.

    The only thing is that on the site, I'm not able to see how far along my glasses are. I used to be able to see what steps they were going through and I like to systematically check and see how far along my order is coming. I also noticed a couple of months ago, I got an alert that somebody might have gotten into my information from the website. Other than that, I always get compliments on my glasses and I tell people every single time, 39 Dollar Glasses. I tell everybody who is willing to listen that it is a really affordable option especially for people who lose their glasses or break them a lot. The experience was quick and simple, and it should be thoughtless other than choosing what glasses or contacts you need.

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    Reviewed Nov. 29, 2017

    I’ve been ordering from 39 Dollar Glasses for a couple of years and recently, I got regular eyeglasses. The design is what I would expect from a selection of glasses, but their customer service gets top marks. It’s a wonderful firm and they do nothing but great things.

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    Customer ServiceStaffEase of Use

    Reviewed Nov. 27, 2017

    The 39 Dollar Glasses website was very easy to navigate for getting a prescription. Other companies seem to be cumbersome about the pupil distance and all the other measurements. I had made a purchase before from 39 Dollar and I've been with them about eight months. Recently, I got Helium regular eyewear glasses. The glasses haven't arrived yet but the ordering experience was very good. The rep was very cooperative, friendly and extremely helpful. The glasses should be here the next day or two. The only thing is I called because I had eye surgery and I thought I could just have the lenses replaced because the scripts were not even close to what I had ordered and the warranty was only for 60 days. I wish they would consider extending the warranty for people who have valid medical reasons to have the script changed.

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    Sales & MarketingPriceStaff

    Reviewed Nov. 26, 2017

    I've been using 39 Dollar Glasses for a number of years. Their lenses are cheap and good, and their reps are always helpful. However, they should put in their advertisements that when you get your eyes examined by an optometrist, you should ask for your script. Doctors should be a little more forthcoming with giving you a paper prescription that you actually own. Other than that, 39 Dollar Glasses is great and I would recommend them. You can't beat $300 versus $39.

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    CoveragePriceStaff

    Reviewed Nov. 23, 2017

    I've been ordering from 39 Dollar Glasses for several years. I recently got a pair of eyeglasses from them. I like the look of the glasses and the price is good. The reps were very helpful, friendly, constructive, supportive and polite. However, I wish they had exclusive deals for returning customers, like coverage on damaged glasses for normal wear and tear, or an insurance program when they break or get scuffed up. Also, they could have more variety of the latest designs and latest styles as well as an inclusive or cheaper anti-glare. The anti-glare film is an additional $25 but it has become necessary with taking pictures. Other than that, 39 Dollar Glasses is good and I'm really satisfied.

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    Reviewed Nov. 22, 2017

    I've bought eyewear, glasses, and sunglasses from 39dollarglasses.com at one time. But three days ago, which was my recent purchase, it was just the eyewear and we got it today. It came before the expected delivery time. There are a couple different middle people and if they eliminate the middle person, it would be big savings. Nevertheless, wearing their product is an excellent experience. They are totally different and I'd buy another pair. I like their price and the little things they give me. I'm satisfied and would recommend them to others.

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    Customer ServicePunctuality & SpeedOnline & App

    Reviewed Nov. 21, 2017

    I recently purchased my fourth pair of glasses from 39 Dollar Glasses. I order the glasses with the second day shipping through UPS which had tracking included on the shipping. I could not belong into 39 Dollar Glasses website due to their changing their website. I had to call their customer service phone number in order to be able to fix the problem with their website. I was on hold for sixteen minutes wait for someone to answer the phone. When someone did answer the phone the women was rude and obviously could care less that I could log in.

    The glasses I order should have been delivered to me within six days maximize time. 39 Dollar Glasses states producing the glasses can take up to four days. Add to that 2 days for shipping. The shipping (second day through UPS ) was delivered on time. 39 Dollar Glasses lied about the shipping date of the glasses I order. Instead of receiving the glasses within six days maximum, it took ten days to receive them.

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    PriceStaff

    Reviewed Nov. 20, 2017

    I found 39 Dollar Glasses on the internet last summer and I liked their service and quality so I’ve placed several orders since. I also liked the price. The way I treat glasses, I need a low price because I wind up losing them or sitting on them so I don’t want to invest a bunch of money in them. I asked the rep, Yvonne, if they could sell me the little things that you put on the glasses so when I'm fixing the car the thing doesn’t fall into the engine. She said they don’t offer them and she said I could try the dollar store. I'm just amazed that they don’t have them. They're trying to sell us stuff that would go along with their glasses so they might want to mention that to the decision makers. Other than that, I’m happy with 39 Dollar Glasses and I’d recommend them.

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    Reviewed Nov. 13, 2017

    So I was so excited that I was going to get 2 glasses for the price I would have paid for 1. That is until I tried to track the status of my glasses. For two weeks it says that my order is being made. It's not like I need bifocals but when I spoke to Customers Service I was told that the 1st pair they made didn't meet their standards. Ok. More than a week later still nothing. My glasses haven't been shipped and from my understanding it should have taking a week. I should have just purchased my glasses from my eye doctor. Pretty close to wanting my money back... I don't think I'll ever shop with them again.

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    Response from 39dollarglasses.com

    Hi Cameisha,

    We sincerely apologize for the inconvenience you have experienced. Our company takes pride in offering quality eyewear and would never want any of our customers to be dissatisfied with an order. All orders must first go through our quality assurance inspection process. However, sometimes, human error occurs, but we will always take full responsibility for our mistakes.

    We see that you contacted customer service on 11/13/2017 and we shipped the completed pair. According to the transit information, the glasses were delivered to you on 11/15/2017 via UPS. We expect that your other pair will ship today, upon passing final inspection.

    Once again, we apologize for the inconvenience and if you have any further questions or need any further assistance, please do not hesitate to ask.

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    Sales & Marketing

    Reviewed Nov. 10, 2017

    I've bought over 20 times from 39 Dollar Glasses over many years. I am myself a licensed optician, working for another retail company, and instead of me spending $600 on a pair of glasses, I could spend $100 at 39 Dollar Glasses and have the same pair and prescription. It's the same quality if you go to any retail place, though it's not high-end. When I inspected the glasses up the lensometer, the prescription was right on. I don't even have to check it because I put them on and I can see.

    39 Dollar Glasses is a reasonable way to get a pair of glasses that are somewhat stylish. I can have a driving pair, a reading pair, and a pair that I use when I'm exercising. I could use it on my counter and if I leave it someplace, I'm not worried about whether they're going to get stepped on, damaged or sat on. But the fact of the matter is I've never had a breakage with them. They last an average of five years so I'm very pleased with them. Although the selection should be updated more, they do have a wide selection of glasses that anybody could find a pair that they could be happy with. Plus, they always have a sale online and some kind of coupons. I've had a very good experience with 39 Dollar Glasses and as long as there's a sale going on and they'll give some of their coupons, I'd be buying more from them.

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    Reviewed Nov. 7, 2017

    I have a difficult prescription to fill, odd PD as well. These folks were thorough, my glasses initially failed the final inspection and the lenses had to be remade, not cheap for them to do. I ordered Clear Ultimate View HD Free-Form Polycarbonate HD Lenses, No line Progressives, had 3 Lens coatings, Scratch-Resistant + UVA/UVA + Blue Light Blocking. From day of order to day of receipt, 2 weeks. The price was reasonable as well, total including tax and shipping was $228.68. The biggest advantage to me was that I didn't have to get out of my robe and house. I input the data from my written prescription, because my PD was considered high, they paused the order and called me to verify. I would recommend these folks.

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    Reviewed Nov. 5, 2017

    I had a friend that went through 39 Dollar Glasses and said it was really good. I decided to give it a try since I was spending a lot of money on glasses and I wanted to find something more affordable. I've been ordering from them for the last four years and it's worked out well. But I noticed that the ordering process for the eye contacts is different now, and it's a little frustrating. For the glasses, I usually don't have a problem. I’ve had to call customer service once when I got the wrong size, and they were great. They explained how to make the return and I was able to send it back. They then sent me a new pair. I tried another company last year and it ended up being really bad. They kept sending me the wrong prescription for both eyes. So, I went back to 39 Dollar Glasses.

    I get a variety of glasses from them, and I like the website because everything’s cheap and I usually get promo codes through my email. And I’ve gone with big glasses, rectangular ones, or depends on what I see and like. The delivery has been pretty quick. I usually have them mailed to my office. This past week, I had the glasses mailed to my home address and it got here fine with no issues. I recommend 39 Dollar Glasses to everybody.

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    Reviewed Nov. 2, 2017

    I bought a pair of glasses for my son from 39 Dollar Glasses. He needed a sturdy type of frame instead of a weaker wire and no frame glasses. I sent them the primary information regarding the lens strength and the prescription, got online, looked at the frames that they had to offer and I was very pleased. I liked the convenience. Their customer service was very good as well. When I called them up just to order another pair, I told them that the lens of the glasses I ordered fell out. The rep that I talked to said they would send me a replacement pair for free and I just had to return the other, so I was really happy.

    I have made four purchases from them and it was at least a year and a half ago that my son got his first order. He lost a pair and damaged another, but the $39 was considerably less than what I would pay if I went to another company. In addition to that, I always received my glasses within one week of ordering and it depends on when they actually make them at the plant. One time, my order got put in that very day and I got them in four days, so I was impressed. There might be other companies that sell similar products for a similar price, but I’m 100% satisfied with what I have. I would recommend their product to anyone.

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    Daniel increased rating by 2 stars.
    Reliability
    After a positive interaction with 39dollarglasses.com, Daniel increased their star rating on Nov. 14, 2017.

    Updated review: Nov. 14, 2017

    The company sent me new frames and links to a Youtube video showing me how to install my old lens in the new frames. Very pleased, I just hope the third set of frames will last longer than three months.

    Original Review: Nov. 1, 2017

    I purchased glasses in March. Frames broke where the plastic rim is attached to the nose crossbar. The plastic cracked around the screw head. They replaced the glasses in June. Replaced frames cracked and broken in the same place in October. Their policy is to only replace frames once, but this obviously is a defective frame design, not wear or abuse. Glasses not even lasting a year? Beware!

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    Reviewed Nov. 1, 2017

    39 Dollar Glasses has a lot of styling and good pricing. I’ve ordered about 20 times from them. I get the peepers for reading and I need a slight distance correction. Recently, I got the photo gray lens. It’s about three times the price if I get it somewhere else. Plus, you can get them within a week if you order. They’re fast and the guarantee is a good perk.

    I've got the Wind Jammer model and it has the fish line which holds the lens on the bottom. I wasn’t too happy with that because I need to order some more again. I sat down and the lens popped out but I have seen on YouTube how you can reinsert them with a ribbon and pull on the string and pop the glass back in. So, now I know how to do it. But I had to send them back one time because I couldn't get the lens back in. You have to be delicate and cautious with it. I set them down in my car and the feet and the little cushion and the lens pop out. You need a hard case because a little bump will pull the lens out but I’m better now. That’s the nature of that style but 39 Dollar Glasses made it simple to return them. They gave me a number and it was free shipping.

    I bought the photo lens again because you buy one and get it at half the price. So, I went for two of them. It's a better deal. At first, I bought sunglasses and then I bought the clear lens. I also have the Vancouver model which is good up close. I like 39 Dollar Glasses and that's the only place I would buy from. I'm happy with them and I like them because they’re good value and there's no risk. If you're not happy you can return them and you can't beat the price.

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    Reviewed Oct. 29, 2017

    I previously ordered some glasses for myself and my grandson. I've checked out other companies that offer glasses online too but I seem to be sticking with 39 Dollar Glasses. I have ordered at least six different pairs of glasses from them, including amber-tinted lenses for reading at night on my Kindle and we're very pleased with them. I've also thought about getting computer classes but I had not seen online where they do computer glasses so I was going to contact them to find out if they do computer glasses.

    Three weeks ago, I ordered my husband some single vision glasses. He wanted a larger blue frame but when I put in the eye thing, I mistakenly put in a minus 1.0 when it should have been a plus 1.0. I contacted them and they fixed it right away. I emailed them with the correction and then I called them because I know they move fast and I wanted to make sure they got the information.The rep corrected it right over the phone for me and I got a confirmation email of the new, updated order with the correct prescription. The email and the phone communication were excellent. Everything went smoothly with the fix that was made. There is very fast delivery on the glasses too and he's had his new glasses for about a week now.

    I wish some of their frames were a little bit more substantial but that’s okay. I like that the arms and glasses have that little spring out. They’re not just flat so it's less likely to break. It’s a good feature too, especially for a less expensive eyeglass. I also like that you don’t pay extra for the polycarbonate lens. The glasses come with the polycarbonate lens which is lighter. I think it also automatically includes scratch resistance too. The experience has been extremely positive and the customer service is great. I’d recommend them to other people.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 28, 2017

    I was looking online for cheaper glasses when I stumbled upon 39dollarglasses.com. When I called, they were able to help me. I live not so far from them. It was very good. It was very easy for me to reach them with the local number. They have the 800-number but I didn’t have to go through a bunch of “press this, press that”. They are really away from that system. I ordered only once but I wanna do it again. Last time, I needed care badly and I wanted to close within two days. They delivered to me while there was a snowstorm. I was surprised. They were very quick.

    I got two pairs of eyeglasses from them. One has the anti-glare, the other didn't have one. When I was in a hurry, my glasses were badly broken. I’m going to get another one with both anti-glare. One thing they should have though are clip-on sunglasses. I had Sunny Optical a couple of years ago and they have clip-on sunshades for $6. Apart from that, I told people that this is such a good deal. I’m very much satisfied. The reps were so people-friendly. They should advertise it because people could save money. We go to spend $200-$300, especially the kids. I’m very happy with their customer service plus everything on how they dealt with their customers in providing their products.

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    Customer ServiceStaff

    Reviewed Oct. 27, 2017

    I'm buying glasses for $218, after six weeks they break up, I called, I was told to send my glasses back so I did, I wait and wait five weeks and nothing. I called customer services man said they never received my glasses back, and then I called for two months and nothing. No one helped me. Ignore it. They lost my glasses and I lost my money. They were guaranteed. I'm disappointed with this attitude customer services. I do not recommend this company.

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    Customer ServiceStaff

    Reviewed Oct. 13, 2017

    If I had a complaint it's that your website isn't absolutely clear when ordering. I called when ordering on internet, spoke with CS rep and ended up thinking I was ordering the right glasses. But this review isn't about your website. That will get better. This review is about Tiffany **, she's fantastic and fabulous. Very customer centric and attentive. CS reps like her are what keep customers coming back. When my glasses don't work it affected everything... can't see, drive, work or appreciate anything. I know Tiffany ** will get it right. Give her a raise...

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 11, 2017

    Updated on 4/28/2020: Hello. My name is Jay **. (John is my official first name). I have been buying glasses and sunglasses from $39 glasses for 4/5 years. I have always been impressed with your level of service including customer care, follow-up information and overall communications and support. I am a semi-retired single guy living in Boulder, CO. I was a marketing professional most of my career but when a series of surgeries made getting around difficult, I took a job doing tech support for IBM. I bring this up just to let you know I understand the importance of quality customer service.

    I am specifically referring to the quality of customer care Stephanie B. demonstrated. Stephanie was patient, professional and beyond compassionate while walking me thru the options I had with some glasses I had ordered. She explained $39glasse’s “make-it-right” program I had the option of trying out 5 frames, selecting my favorite pair and then having those glasses made with my prescription all for the same price I had paid for the original order.

    I could go on and on about Stephanie’s patience and kindness, her professionalism coupled with her knowledge- but I’m betting you already know what an awesome employee Stephanie is. Kudos to you and your company! I seldom go this far to let a company know about a specific employee but I felt compelled. If there is anyone else I could contact to assure Stephanie gets the credit, (and raise?), she deserves, please let me know. Give that gal a raise!! Jay

    Original Review: Most of my orders have been screwed up. But Tiffany has gone out of her way to quickly resolve the issue. Tiffany is extremely professional, courteous, understanding and resolves these issues very quickly. So I am giving Tiffany 5 stars!

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    Customer ServicePrice

    Reviewed Oct. 11, 2017

    I’ve ordered from 39 Dollar Glasses multiple times. This time, I wanted the aviator sunglasses. The quality of the product I got was definitely good for the price, but I was happiest with the price. The customer service was fabulous and great.

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    Staff

    Reviewed Oct. 9, 2017

    I liked 39 Dollar Glasses' style of glasses. Plus, they offered the option of sending in your old frames and they would put your prescription in them. I dealt with the same woman each time I called in Long Island. I have sensitive eyes, and she's helped me decide on which would be better for my situation. Plus, she walked me through each time. I've bought three pairs already and each time they were excellent. I got two sunglasses and a regular transitional in the past 6 months. And all three are still working. I have recommended them to my friends.

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    Customer ServicePriceStaff

    Reviewed Oct. 7, 2017

    I have been purchasing eyewear from 39dollarglasses.com for four years. I choose them over other companies because of their price, quality, and service. I have tried many of their products, the most recent is the Scholar style and I like the way it looks. Overall, their customer service representatives have been very helpful. Their lenses are scratch-proof as well.

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    Reviewed Oct. 5, 2017

    I purchased 2 pairs of progressive lens glasses for the current sale. One pair was too big and wouldn't stay up on my nose. The others lenses were so distorted that I could not see AT ALL. I actually got dizzy looking thru them. I returned both pairs and was charged a $83 restocking fee. This is way too much for restocking. After being hit with this charge, I cannot afford any glasses. So be sure to read the fine print and not just the huge letters on their website that states "WORRY FREE GUARANTEE - FREE RETURNS". I am really upset. I almost lost my vision a few years back so after a few surgeries, I just don't have money to throw away.

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    Reviewed Oct. 3, 2017

    My glasses arrived with what was meant to be the same prescription as my current glasses but my vision is very blurry with these from 39dollarglasses. They have offered me a 70% refund and returning my glasses at my own expense for postage which seems very poor given that they've produced an unusable product for me and I'm not just returning them out of choice.

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    Response from 39dollarglasses.com

    Hi Andy,

    We apologize for the inconvenience you have experienced with your order. When requesting an RMA (Return Merchandise Authorization), it will also include a prepaid postage return label (Domestic First-Class U.S. Mail). However, the label wouldn't be sufficient since you're outside of the U.S.

    As per our Worry Free Warranty,"For a full refund to your original payment method, you must contact us to request an RMA within 30 days of the original delivery date. Refunds can only be issued after we have received the original merchandise back, and will be issued in line with your warranty coverage and minus any discounts given on the original order."

    According to your order information, we see that you did NOT order multi-focal lenses, and so the 30% restocking fee wouldn't apply to this order. We apologize if you were given incorrect information and we will certainly review all communication you had with our representative. If your return is received within 30 days, you're entitled to a FULL refund.

    If possible, please forward a copy of your prescription to contact@39dollarglasses.com.

    If you have any further questions or concerns, please do not hesitate to ask.

    Resolved outside ConsumerAffairs
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    Price

    Reviewed Sept. 30, 2017

    Seven or eight months ago, I got UV glasses for the right price from 39 Dollar Glasses and everything has been positive.

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    PricePunctuality & SpeedStaffReliability

    Reviewed Sept. 27, 2017

    We’ve had a great experience with 39 Dollar Glasses. I ordered a blue pair and a green pair for my grandson and we’ve been happy. The blue pair was defective and he only had them for two weeks. I called 39 Dollar Glasses and they sent me another frame and they said there’s a video on how to put it in. I was impressed and the guy I dealt with was great. He understood that we only had the glasses for a couple of weeks.

    The first time I ordered them, I found the ones that I knew my grandson liked and was very similar to glasses that were $250. I went ahead and ordered those because he as a habit of laying down his glasses and forgetting where he laid them. It was easy to order and there were plenty of little glasses for me to look at. I like that I had them within two weeks. It’s fast or faster than the eye doctor. I’m satisfied with 39dollarglasses.com. I told my husband that I’ve been happy with it. The next time we go to the eye doctor, I’m just going to get my prescription and let 39dollarglasses.com fill it. My daughter also needs another pair of glasses and I told her to get her prescription and then we’ll order them.

    I’ve been telling everybody not to pay $250 for a kid’s glasses. Other glasses are flimsy and would break if my grandson happens to pull them off his head wrong. 39 Dollar Glasses are very good glasses and my grandson has a pair that are called Tadpoles. Also, I wanted to look through the glasses at the website and see if 39dollarglasses.com has the goggle ones for my grandson to use when he plays soccer. A lot of people have little ones and I got tired of paying the high prices that optometrists want.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 20, 2017

    39 Dollar Glasses was always fast when I clicked new order. I found out about them online and chose them because of their price. Their lenses were fine and the frame was thick as well. Also, their customer service was cooperative and fast. However, my glasses break a lot because I have dogs that eat them. A couple of them broke within the year and I got the lenses replaced. I also have a son who is handicapped. He dropped my glasses and got them ran over by his wheelchair, but 39 Dollar Glasses replaced the frame. The only thing that I didn’t like about them was that there was an identity theft. Their computers got hacked and I got myself hacked with Equifax. On the other hand, they were fine. I even have to order two more glasses from them.

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    Reviewed Sept. 19, 2017

    I’ve been ordering from 39dollarglasses.com for years. I have a big head and they have large frames so I order from them. I've ordered glasses in many configurations including sunglasses, progressive bifocals and some computer glasses. I'm happy with the size of their frames. I can order frames that are wide enough to fit me correctly and are still stylish. Their customer service is always helpful and I've referred a number of people to their site.

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    Reviewed Sept. 15, 2017

    This was my second order with 39dollar, and will be the last. I order two pair of glasses with blue coating spending almost $300. I waited for 10 business days, and called the customer care, all could they say was, "There was a glitch and computer shut not allowed blue coating, so we did not process the order because we were not notified about it." I asked, "You should have called me if there was a glitch, I could have changed it." She said, "We were not notified." I got so pissed off. "Why should I suffer if it was your system mistake?" Guess what she has done was laughed. She literally laughed and I asked, "Are you seriously laughing?" She said yes.

    I said, "I need to talk to your supervisor." She said, "No you cannot now. They would call whenever you can. I do have the recording of the call." After some time someone called from customer service. He said, "We will process the order again and it will take another 7 business days. And will give only $30 refund for the blue coating..." This made me so outrageous that I should not order from them again and made me to put this review. If you like any frame these people take a note of the frame name and go and buy from somewhere else. These people just like that eat your money. That's all. As a regular customer of this 39dollar I suggest you not to believe in this people and go somewhere else to buy, help yourself.

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    Response from 39dollarglasses.com

    Hi Anbazhagan,

    We apologize for the inconvenience you have experienced. We pride ourselves on offering quality, helpful customer service and we will always take the time to accommodate anyone who contacts us. Since all phone calls are recorded, the phone call will be reviewed to ensure that it was handled appropriately.

    We sincerely apologize for the error that occurred during the time your order was placed. Unfortunately, the site allowed you to choose a coating which is not available for the selected lens package. However, we do see that your order has since been corrected and a refund was issued for the upgraded coating. We kindly ask that you allow 3-5 business days for the refund to credit to your account.

    We expect to complete and ship your order within 1-2 business days and we've upgraded your shipping to UPS Next Day Air for the inconvenience. Again, we sincerely apologize and if we can be of any further assistance, please do not hesitate to contact us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 13, 2017

    Your customer service is hands down the best around! My glasses arrived but the prescription wasn't quite right, not 39DollarGlasses' fault but rather the way the script had been provided to them. They fixed the problem for free, even updating my account information with the proper prescription info. Thank you to your entire team! Great job.

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    Customer ServiceReliability

    Reviewed Sept. 12, 2017

    I ordered contact lens from this company three months ago. I purchased a 90 day supply, so it is time to re-order. Their "login" does not work. My password automatically populated their site, so I was confident that it was correct, but after trying it three times without success, I decided to hit the "forgot password" link and have an E-mail sent to me so that I could create a new p/w. Well, that never worked. Nothing ever emailed! As I was doing this, I also started an "online chat", not knowing which way I would get the quickest service as I called also, but was put on hold (15 minutes and counting, they finally picked up the phone and told me they could not help with contacts and I would need to be transferred).

    The "chat" line finally responded and told me that they have a new system and all of the previous information (prescription, product ordered, credit card, address etc.) was no longer available. Also, if I wanted to order, I would need to create a new login as a new customer as that information was now gone also. All of this while I'm just trying to buy some contact lens! No one seemed to care that none of their system was working or allow me to login. "Just create a new one"!

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    Response from 39dollarglasses.com

    Hi Jack,

    We apologize for the inconvenience you have experienced. Our site is currently undergoing maintenance and upgrades to improve our customers’ user experience. Unfortunately, this has affected some of the functionality of our site. We are, however, aware of the situation and are working diligently to complete the maintenance process as quickly as possible. We thank you for your patience and understanding during this time.

    If we can be of any further assistance, please do not hesitate to contact us.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    I called this morning about my HSA being denied and a lady took my call. She was very short and sort of rude. It seemed like she worked for a fly by night operation with the way she handled herself. Second call I had great service and resolved my issue and got a shipping issue changed with her because the website did it improperly. I'll return again if the calls can always be as pleasant as they were with Tiffany **. Thanks.

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    Reviewed Aug. 31, 2017

    As a small business owner I understand when companies make mistakes. We always apologize and treat customers right. But this 39dollarglasses is a hideous company. Twice they made an error on the prescription for two sets of lenses ordered (made the wrong prescription). The prescription on the printout they sent me did not match the prescription given them--on their own computer account for me! Twice! Their condescension and arrogance is of such a level that I am surprised any company in these times does not know they cannot behave like that.

    There are dozens of other reviews on this company saying the same thing. I made a mistake trying to be a nice guy and give them a second and third chance, but this is ridiculous. For your benefit, learn from my mistake and avoid this company. Steer clear of this company completely! (I did not even mention how slow the company is). What a disgusting company, shameful attitudes. Here is a copy of another review, from another customer, who had the same experience I had.

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    Response from 39dollarglasses.com

    Hi Paul

    We sincerely apologize for the inconvenience you have experienced. Our company takes pride in offering quality eyewear and would never want any of our customers to be dissatisfied with their order(s).

    Our Worry-Free Warranty allows you to receive a free remake of your glasses, or exchange them up to 90 days after receiving them. According to our records, our customer service team issued you a return form in order for you to send your glasses back to be remade with a new prescription, as it appears the original order was entered incorrectly when the order was placed online. Your remade glasses were made with the prescription information included with your return. As stated previously, our warranty will allow a one time free remake, however, since you're requesting to return both pairs again to be remade with a new prescription, we're requesting that you pay a 50% remake fee as per our warranty.

    Once again, we apologize for the inconvenience and hope this helps address your concerns and improves your experience with 39DollarGlasses.com. If you have any further questions or need any further assistance, please do not hesitate to ask.

    Verified purchase

    Reviewed Aug. 30, 2017

    I first received a quality pair of sunglasses that were blurry on the right side. After an email, I returned the pair with a faxed script. A few days later I received an awesome pair or very clear glasses I am very happy with. Very satisfied.

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    Customer Service

    Reviewed Aug. 14, 2017

    I have an odd prescription where one eye is near sighted and one far sighted. I correctly entered this in the order but the lab decided to I must be wrong and sent me both near sighted. They gave me an RMA but seem to be in no hurry to get me replacement lenses. I have to return the ones they sent me, they will examine them and then get the lab to make the correct ones. Given that it took a week for my first order to come through, I assume this will be two weeks. Not impressed with customer service when I called in to explain all this and ask what they can do -- they really can't do anything. I went the route of just starting a new order but they won't give me the discounts I had on the first order.

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    Reviewed Aug. 10, 2017

    Never again. Why ask "Please let us know if we can be of any assistance," if you are never going to respond back when I let them know what assistance is needed. Giving the benefit of the doubt it was lost in the shuffle I resent every couple days. Nothing. We had multiple orders but I am not putting the order number in box below since clearly information confidentiality is lied about.

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    Response from 39dollarglasses.com

    Hi Lara,

    We apologize for the inconvenience you've experienced. Unfortunately, we are unable to locate your order information when searching our database by your name and/or email address. In order for us to properly assist you, we'll need more information.

    Again, we apologize for any inconvenience this has caused you. Please feel free to contact us by phone at 1-800-672-6304, via Live Chat Support on our website, or E-mail us at contact@39DollarGlasses.com. We are open on weekdays from 9am-5pm EST.

    No response received
    Customer ServicePriceStaff

    Reviewed Aug. 9, 2017

    I ordered glasses online, it took a week and half to get. When I got them they were the wrong lenses. When I called, they had a very condescending attitude. I returned the glasses that I ordered on July 14th. Today is August 9th and they are saying it will be another week and half. For the same price you get at Costco, I'd say it is better to go to Costco, there it's a week or less. Very dissatisfied with the personnel. Honestly they act like they have too much business. Would never shop here again!!! Save your money and avoid the horrible customer treatment.

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    Price

    Reviewed Aug. 8, 2017

    Never going to buy eyewear anywhere else again. Stylish frames and the price is unbeatable. I paid a fraction of the price for my prescription lenses to what I normally pay. No need to shop Main Street anymore. 39dollarglasses.com is all I need. From ordering thru delivery (10 days) the whole process is fantastic. Will definitely spread the word!! THANK YOU!

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    Response from 39dollarglasses.com

    Thank you, Andrew! We are so happy to hear that you are pleased with your order!

    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 3, 2017

    My husband and I purchased glasses in May and June from this company. In mid June $14,000 in airline tickets were purchased on the credit card we used. New cards were issued. In July we got a letter from 39dollarglasses advising us they had a security issues and our information had been taken. This happens. What was the kick in the pants was they referred us to a company that would monitor our credit for free for a year. How nice... not really. That company wanted me to put up a credit card, they were not going to charge me since the first year was free. Gets better. I called 39dollarglasses. No one there would even address this issue.

    Finally a man named Curtis called. I missed his call by 2 mins. When I called back the office was closed. I called them again the next after waiting for them to be opened over 1/2 the day. Curtis was not nice. He was clueless. He felt since I got the $14,000 taken off my card everything was fantastic. He said the credit monitoring place was not suppose to charge me... for a year... it was free. If it's free why do they need my credit card information? What scam is this company running? Curtis also said he makes all his call backs after business hours so I guess if you miss him, he doesn't make another attempt. I wouldn't never use a company who has such poor customer service and can not protect my credit card information.

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    Customer ServiceReliability

    Reviewed Aug. 1, 2017

    Originally I would have given a solid 4 if not better. That is until the glasses I ordered on 6/2017 were defective. Within a few weeks of arrival the lenses were already cracking downward from the top where they met the frame. I was sent a return authorization number and shipping label. According to the tracking # the glasses were delivered on 7/20/17. I never received any communication from the company until I emailed them several days after they received my glasses. I was told I'd get an email when the item was logged (this did not happen) and it would take about 4 business days to complete from the time they were received. The new glasses finally shipped today. Ridiculous! I get a defective product and it takes from 7/20 to 7/31 to ship the new ones? Even better is the shipping confirmation email shows a shipping charge. So now I get to pay shipping a second time to exchange defective merchandise. I think you've lost a customer.

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    Ronald increased rating by 4 stars.
    After a positive interaction with 39dollarglasses.com, Ronald increased their star rating on Aug. 2, 2017.

    Updated review: Aug. 2, 2017

    I have been contacted by the company and they have offered to replace the pair of glasses at no cost.

    Original Review: July 30, 2017

    I have purchased 3 or 4 pairs of glasses from 39 Dollar Glasses and have always been satisfied. However the last pair that I purchased in December 2016 has developed small cracks in both lenses (July 2017). I have been buying glasses for the past 40 years and have never had a lens crack, now I have both lenses cracking on the same pair. I called the company about replacing the lenses and was told that they were no longer under warranty, so sorry! I asked to speak to a supervisor and was told that he was on the phone and would call me back, that was 4 days ago. I was also offered a coupon for 30% off a new pair of glasses which I declined. Why would you want to spend over $150 dollars for another pair of glasses just like the ones that cracked.

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    Customer ServicePunctuality & Speed

    Reviewed July 28, 2017

    Ordered eye glass frames on July 12. Here it is July 28 and still no frames. I was never given an order number or tracking number. After 5 phone calls and visiting my post office twice, I found out they sent them to the wrong address. Instead of sending another pair they are making me wait till they get back the first. Horrible customer service. Total waste of time. DO NOT RECOMMEND.

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    Response from 39dollarglasses.com

    Hi Ed,

    We apologize for the inconvenience that you have experienced. We pride ourselves on offering excellent customer service that will go to the furthest extent possible to help, so we're sorry to hear about your recent experience.

    According to our records the frame replacement was delivered to you on August 1, 2017. If you have any further questions, please do not hesitate to ask.

    Resolved outside ConsumerAffairs
    Jim increased rating by 3 stars.
    Customer ServiceStaff
    After a positive interaction with 39dollarglasses.com, Jim increased their star rating on Aug. 3, 2017.

    Updated review: Aug. 3, 2017

    To my surprise I received a phone call from the owner. First he was apologetic to what had occurred. I was impressed with his sincerity.

    Secondly, he spent the next several minutes explaining what had actually occured. This is a family owned business that was on the receiving end if a vicious computer hack.

    The owner explained that they had already took action to correct the vulnerability by the time they were made aware of the issue.

    This company was blameless and has already made changes to protect itself and us customers from any further issues.

    Oh by the way, the glasses are top notch. That was never in question.

    When an owner takes the time to personally contact a customer it goes a long way in this guys eyes

    I'm guessing the next time I buy glasses here it'll be a 5 star rating.

    Original Review: July 25, 2017

    Today I received a letter from 39dollarglasses.com which stated my credit card information MAY have been stolen. Back in March of this year I had noticed several fraudulent charges on a credit card I very seldom use. In fact the only time I had used it was when I purchased a pair of glasses from your company so I knew the person who stole my card information was connected to your company. I notified your company right away after notifying my credit card company of the situation. I knew that the breach was from your company.

    I expected some sort of reply back but got nothing. No note of acknowledgment, not one peep. I suspect you were wanting to sweep this under the rug. I guess it got much bigger than you had hoped and perhaps the credit card companies began to question the security of your site. Now your letter says that the person who stole the information is an "unknown individual" and you became aware of it in June? Bullcrap. You were made aware of this long before then. You chose either not to act or at least ignore my correspondence. Of course it wouldn't be anybody that YOU had hired. It had to be some issue with an unsecured site, eh? I would advise everyone to avoid using this site to purchase anything. Unresponsive and highly suspicious of having credit and identity stolen.

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    Price

    Reviewed July 2, 2017

    Ordering from 39DollarGlasses.com was fairly easy. I have already ordered from them at least a dozen times. I buy glasses from them. I’ve also tried buying sunglasses but it seemed that the prescription needs to be different for sunglasses and I didn’t realize that. So I just ate the 60 bucks that it cost instead of sending them back. I’ve also had trouble knowing exactly how well they’re going to fit or how heavy the pair of glasses is, which are things that you don’t get when you check them on the store and try them on. I’ve done the cheapest and most expensive glasses and liked the quality of the most expensive options best. I'd recommend 39DollarGlasses.com.

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    Customer ServicePricePunctuality & Speed

    Reviewed June 28, 2017

    We had been buying glasses locally and expensively. Then my sister-in-law told us about 39DollarGlasses.com and when we saw their prices, we went for it. I've bought about eight pairs and my husband has eight glasses too, in different sizes. Ordering is a fairly easy and they're also delivered quickly within five to seven days. On top of that, when we reorder, a lot of times they’re $10 less than we thought so they must be giving us some credits from how many we order and that's pretty special. We don't have to search around for a coupon and it's right there when we order.

    The service has been awesome too. For the last two glasses I ordered, the prescription came back all wrong. They had put a negative instead of a plus and I was able to send them back for free. They fixed it right away and I got a replacement. Even with my husband, the glass came off the frame on his progressive lenses. That's his really expensive pair and he absolutely loves them. And customer service was able to talk him through ordering a new frame and he was able to put it back together.

    The products have been pretty awesome as well. Anything that has gone wrong with mine has just been due to abuse as far as not keeping them in their case. I also fall asleep with my glasses because they’re prescription reading and I roll over on them, but I've never had a pair break ever. We've been ordering from them for at least five years now and the experience always has been easy.

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    Reviewed June 26, 2017

    I went with 39 Dollar Glasses since I don't wear my glasses except for to drive at night, so it seems senseless to pay $500 for a pair of glasses. My husband also has transition ones from them and he has three other pairs. I really like the quality so far. It's been a wonderful experience overall.

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    Reviewed June 24, 2017

    My experience with 39 Dollar Glasses turned out good. I ordered two pairs of progressive and bifocal glasses online and doing so was easy. However, I goofed up the first order. They looked good up in the showroom but weren't so good at home with the computer and TV. Then one of the pairs fell and broke, and when the second ones came in, they were perfect. I could read again. When I sent in the doctor paperwork, 39 Dollar Glasses fixed what didn’t work the first time. I have two good pairs and I'm happy with both of them particularly their looks. They fit my face pretty well.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 22, 2017

    I do a lot of research and any time you go on the internet, you take a chance. I took a chance with 39 Dollar Glasses and I was actually quite pleased. The service was really, really good. It was very professionally put up too. I got reading glasses for my mother because she can’t go to the store and get the regular prescription because one eye is different from the other. That was the only reason why we didn’t just go to the pharmacy.

    I like the frames at 39 Dollar Glasses. However, a year and a half on, her glasses were all scratched up. I guess when you wear them all the time, that's the wear and tear. She told me she couldn't wear them anymore so I ordered her another two pairs. This second time, I couldn't find my email so I called to order and it was fabulous. I liked the people. The sales rep quickly brought up the order and she was really, really nice. She gave me an even extra special deal so I was really happy about that. It’s a great company with great prices and good products. You can’t ask for better than this. When my mother's glasses die again, I would still order from them.

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    Reviewed June 19, 2017

    Needed a pair of backup glasses for my bifocals. Have been really happy with the performance of your Palermo frame but thought I wanted something that had a little bigger lens, so I tried the Phoenix this time. Not nearly as good a fit for me as the Palermo, and the bifocal zone is much bigger than I like. Wish I'd stayed with the Palermo.

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    Customer Service

    Reviewed June 17, 2017

    A friend that I used to work had said that it was easy to get all three of her girls' glasses for school from 39DollarGlasses.com. She took them to Walmart, got the eyeglass exam and then took the exam in so that’s what I did. On my first order, I wound up purchasing three pairs and returning one. I had a pair of retro-style sunglasses, then I did one with a plastic frame where the bottom is clear and the top is colored, and then I ordered a wire-framed one. It took them a little over a week to get everything done because I have bifocals and I wanted progressive lenses. That's for distance, reading, fine print and real up close for computer screens, so it took a little bit longer but they’re perfect and I love them.

    Then I did a couple of emails back and forth with customer service to return the wire-framed one and it was good. They took it right back and after paying a restocking fee, I got my refund. That's about 80 bucks back from the $119 that I spent and that’s awesome because they were progressive so I couldn't really use them anywhere else. It was an awesome experience.

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    Customer ServicePrice

    Reviewed June 12, 2017

    Thank you for making 3 pairs of glasses for me. Each one fits fine and does what it is supposed to. I like your fair prices and your quick response. You have been my go to for many years and I will continue to order from you.

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    PriceStaff

    Reviewed June 12, 2017

    High quality service and product at a great price. Huge selection and easy to find a selection that fits and looks good. Glasses are durable and well made. I am a long time customer and will shop here again. Look for extra discounts each time you shop. Thanks for the excellent service.

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    Reviewed June 12, 2017

    My last Order was in may of 2017. Loved the frames but I can't see correctly with them. I think you got the prescription wrong so I won't be able to wear them. I have loved my purchases in the past though. I am so disappointed. I was really looking forward to wearing them.

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    Response from 39dollarglasses.com

    Hi Anita!

    We sincerely apologize for the inconvenience you have experienced. Our company takes pride in offering quality eyewear and would never want any of our customers to be dissatisfied with an order. All orders must first go through our quality assurance inspection process. However, sometimes, human error occurs, but we will always take full responsibility for our mistakes.

    Our Worry-Free Warranty allows you to receive a free remake of your glasses, or exchange them up to 90 days after receiving them. According to our records, our customer service team issued you a return form in order for you to send your glasses back in exchange for a new pair. Your remade glasses will be double inspected in order to ensure quality control and prevent this situation from reoccurring.

    Once again, we apologize for the inconvenience and hope this helps address your concerns and improves your experience with 39DollarGlasses.com. If you have any further questions or need any further assistance, please do not hesitate to ask.

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    Reviewed June 10, 2017

    I ordered these glasses for reading only. I can see absolutely nothing out of them. No way I can read with them. Wasted money. Very disappointed. I will not be using this service again. I did receive them quickly. Just can't see.

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    Customer Service

    Reviewed June 10, 2017

    The glasses are scratched and have rough spots. The frame is very loose, almost coming out of plastic frame. Please help me get better frame. Hope someone help me and replace them. I know you have excellent customer service. I need a replacement. Maybe a change in frame.

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    Response from 39dollarglasses.com

    Hi Rhina

    We apologize for the inconvenience you've experienced. We have issued you an RMA (Return Merchandise Authorization) and a prepaid shipping label in order to send back your glasses. We always want to accommodate our customers to the fullest extent possible. Do you know we offer a worry-free warranty? If you are not satisfied with your order for any reason, you are able to send it back and we'll be happy to exchange your glasses for a different pair! We also see that you have been contacted by our customer service department to assist in finding a new frame.

    If you have any further questions, please do not hesitate to ask.

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    Price

    Reviewed June 8, 2017

    I was more than pleased to have multiple options to pick from and afford multiple frames. I could not have done this anywhere else, the eye doctor would charge me an out of this world price for a minuscule selection of frames. Thank you for helping a college student out.

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    Reviewed June 8, 2017

    My old glasses' progressive lens worked very good. My new glasses do not get dark. They get just a little bit shaded but not near enough for driving on a sunny day. The glasses are good otherwise. I'll be ordering another pair soon.

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    Reviewed June 6, 2017

    We have purchased several pairs of glasses over the last several years and have been very pleased! The one pair that was purchased however keeps losing a screw even after being fixed with purchased glass screws and also at an optometrist's. The screw falls out immediately as if something is stripped. Any suggestions?

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 6, 2017

    I wanted to try an alternative to the incredibly expensive eyeglass purchases my wife and I had been making. I’ve been using 39 Dollar Glasses for years and I’ve bought from them successfully. Their warranty, speed of service and pricing made me choose them over other eyewear companies. It’s extremely easy to order and if I had any question, I got answered from the phone very quickly. The delivery was unbelievable. I hung up the phone and they were out sitting on the front porch. I got a pair of a gold men’s Aviator with a few bells and whistles – transition, lineless, triple coats and hard lenses. I like the Aviators because of their shape for vision. I’m a doors man and a cabinet maker and a furniture builder. And with my hands, close and far vision, both are really critical. The frames are great. And I’ve got a complex prescription too.

    One thing that was interesting, I had a one-year warranty on the frames. One of the temple hinges failed on a previous order. And they sent me a replacement frame - completely free and no shipping cost. It was within the year warranty period. No questions asked except for me wanting to have these failed frames back to them. They do that but didn’t require it. They sent me the frames and I got them in two days.

    The products of 39 Dollar Glasses are across the board excellent. But the style that I like does not come in a Titanium bendable frame. That’s a quirk of the product line. At their price, I can order a pair of glasses every year. I'm 73 and I’ve been wearing glasses since I was eight but the longest I’ve had a pair from 39 Dollar Glasses is four years. At one period, when we were strapped for cash, it went a period of three years for a pair of glasses. The customer service is excellent, absolutely superb, courteous, extraordinary and terrific. Their people are helpful, friendly, courteous, very responsive, clear in their answers, candid and interactive. They’re a great outfit.

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    Reviewed June 5, 2017

    I love these glasses. The measurements fit my face perfectly. I sit at a computer all day so I need something comfortable to keep me focused. I added the Blue495 Anti-Glare Coating and Transition lenses. This is great when I'm running in and out of the office or house. The sun is always so bright here in Colorado. I love wearing these unique glasses! They aren't a heavy color on my face either but they stick out just enough.

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    PricePunctuality & SpeedStaff

    Reviewed June 5, 2017

    I'm a construction worker and my glasses would constantly get scratched, so even though the union pays $300 a year for them, I was also paying a lot of money for them. There's a place in my neighborhood in Brooklyn that had lovely people and owned by a very sweet man, but their prices were going up a little bit. Also, I'm now retired and on a fixed income, so every penny is a penny saved.

    39dollarglasses.com was cheaper and so I thought of giving them a shot as long as they give me a good prescription. I was skeptical at first, so I only ordered one pair the first time and they were perfect. They keep my prescriptions, so they would just ask my name and look it up on the computer. My prescription hasn't changed in a number of years but if it has changed, then I'd either FAX them the new prescription or read it off to them. Ordering them was very easy, but I had to pay taxes because they're out in Long Island and I'm in New York. Other than that, they ship very fast. If I ordered it on a Monday, I had it by Wednesday right in my mail. They'd also include a hard case and a little kit with a screwdriver and a couple of little screws, and the prescription was perfect.

    I've had about eight or ten pairs made up by them on different occasions. I'd usually get the square ones and I would have them in regulars and in tinted. Then I recently got the three-pair from them, so I'll always have backups when I can't find my glasses. They were the same aviator style, two regular glasses and one tinted, and are great as a spare, but I use them as my primary lenses now because they're nice. I'm happy with the style and the price. They also have better and more stylish ones that can run from $39 to $89, though that's more for women's collections. I got the $59 ones cause I like the pair a little better. Also, they got two different tints available.

    I'm very happy that I've found them and I've turned a few of my friends on to it, too. I find them to be an excellent outlet for it. They're very agreeable. When I broke one of the side pieces, I asked them to send one since I got the little screwdrivers. Then she said to me that they will send a whole new pair of glasses instead. Around my neighborhood here, they charge you just to adjust them even if you bought them there. So overall, my experience with 39dollarglasses.com has been excellent. It's easy to put through and they're pleasant to deal with and were on top of things.

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    Reviewed June 4, 2017

    I love the service however I do not like the glasses that were sent to me. They looked different in the photos. I was wondering how I could switch them for a new pair? I need them as soon as possible. Thanks!

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    Response from 39dollarglasses.com

    Hi Brian!

    You will be emailed a prepaid shipping label and RMA.

    All returns and/or exchanges require an RMA Number which is a Return Merchandise Authorization Number. You will receive this via email before the end of business today. Please be sure to fill out the entire Return/Exchange Form that is also included in your email so that we can properly process your Return/Exchange.

    If you have any other questions or concerns, please feel free to contact us by phone at 1-800-672-6304, via Live Chat Support on our website, or E-mail us at contact@39DollarGlasses.com. We are open on weekdays from 9am-5pm EST.

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    Jennifer increased rating by 3 stars.
    Customer Service
    After a positive interaction with 39dollarglasses.com, Jennifer increased their star rating on June 12, 2017.

    Updated review: June 12, 2017

    39dollarglasses contacted me and offered a resolution to our problem.

    Original Review: June 4, 2017

    We still haven't received them. Post office says they delivered them but we never got them. Called your company and they said the only thing we could do is to file a claim. So far the post office or your company hasn't done anything to help us recover them.

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    Response from 39dollarglasses.com

    Hi Jennifer,

    We apologize for the inconvenience you've experienced with your order. However, as per the phone conversation you had with a customer service representative, we're glad to hear that USPS has located your package!

    If you have any further questions or concerns, please do not hesitate to ask.

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    Reviewed June 3, 2017

    I paid 40 dollars for a my glasses and they are good but with time the blue Pasadena's turn purple and peel off the color completely. With that said I bought the same pair again because I liked them so much.

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    PricePunctuality & Speed

    Reviewed June 2, 2017

    I was very pleased with both the price and prompt service and will recommend you to my friends. I will order from you again when I next need glasses or sunglasses. Your company satisfied all my needs. Thanks for being there for me. Thank you again.

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    Customer ServicePricePunctuality & Speed

    Reviewed June 2, 2017

    I started ordering from 39 Dollar Glasses six years ago and I’m extremely happy. I order for my husband as well. They have good products and customer service. I had one pair that was wrong. What happened is I clicked the wrong box, but then they fixed it and replaced it at no charge. They took care of it, so that was impressive when it was my fault. Once, when my husband’s transition didn’t work right. It was also fixed at no charge. So, it's that level of service. Plus, I like that they're an American company and the turnaround time is good. I ordered a couple of dozen pairs in all this time because I lose them and I don’t take care of them properly and I never will.

    Ophthalmologists want you think that you have to buy your glasses from them. They offer a $59 vision test, but it’s crazy because their glasses costs so much and it's not affordable. It shouldn’t be a hardship to be able to see and read. I don’t refer products very often, but I highly recommend them. I could do their commercial.

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    Customer ServicePriceStaff

    Reviewed May 31, 2017

    I’ve ordered glasses from 39 Dollar Glasses for five years. The first that I got from them were fine so I have no plans of getting a new company. I’m a pilot and I use the regular specs with automatic tint for my flights because it’s versatile. It does the job, the price is right and the quality is adequate. I had problems with my last prescription. I made a mistake on the way I described what I wanted and that's what the issue was but the customer service was fine and the staff was knowledgeable.

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    Punctuality & Speed

    Reviewed May 30, 2017

    It was quick, easy and my husband is thrilled with the new prescription sunglasses I purchased for him as a birthday surprise. He may order a second pair of his prescription glasses just to have a spare. I would recommend to anyone looking to purchase new glasses or sunglasses!

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    PricePunctuality & Speed

    Reviewed May 29, 2017

    I'm very happy with 39dollarglasses.com! The quality of the glasses is great! The price is great! The convenience of ordering is great! The turnaround time is great! I'll will definitely use this company again and will recommend it to others. Thanks.

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    Punctuality & Speed

    Reviewed May 28, 2017

    Great men's glasses. Strong frames and quick delivery. Just as I expected. It is as if I have on a $600 pair of glasses. Very easy to order online and a lot of frames to choose from. Definitely recommend this to anyone.

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    Price

    Reviewed May 26, 2017

    Could not Be happier/Luxe Style for 2/3 less! Shopped other "low price" online sellers for tortoise shell frames. Got Ernest Hemingway 4602 French Shell with progressive lenses (which is usually the real price booster) and they're just great. Literally 66% less than the competition. Very sophisticated look (I use for work as a professional, where this look enhances the "smart-serious" impression). Worried about what I'd get for the price, because so much less than anyone else, but the Rx is perfect and so is the fit. Don't be fooled - as soon as you want anything from other sellers but cheapest options (basic frame, no design, single vision lens) their prices are no better than the local eyeglass store - and sometimes more. And quite surprised most of the "other guys" don't even ask for all the relevant prescription numbers! I'm a fan now and will be getting sunglasses next.

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    Customer ServicePrice

    Reviewed May 26, 2017

    I looked online to see if I can get glasses mailed to my house and I liked the different choices of frames in 39 Dollar Glasses. You cannot beat the price and you actually get a great product. It’s dependable plus you get free shipping. I got six orders in now and I've had my first pair for three years and going. I also bought reading, everyday wear and driving glasses from them. I liked the reading glasses because I have a square head and they just fit right. While the Windjammers looked like the Ray-Ban sunglasses I have and I like that style. They are excellent glasses and hold up great. No issues whatsoever and I've never had to pick up the phone or email. I’ll be using them forever.

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    PricePunctuality & Speed

    Reviewed May 25, 2017

    The other eyewear companies start off with a better offer, but by the time you get the glasses, they are much more expensive. I chose 39 Dollar Glasses because of the price and I’ve ordered from them three times. The first time was four years ago, I bought read-to-wear glasses and sunglasses. I ordered a pair of glasses a year ago and then I got another one a couple of months ago. I got round black frames under progressive lens twice. It’s fun and cute. In the first pair I had, one of the pieces that goes over your ear was loose and I couldn’t get it tightened good. So, I said, “I'm just going to order another pair.” The second pair is the same. It's kind of loosey-goosey, but I love them anyway.

    I still have the glasses I ordered 4 years ago but I had cataract surgery in the meantime, so they're not a good kind of prescription now. They were great glasses and I liked the bifocal portion of it because it is progressive. I liked that on the lower side because I like watching TV with them. Of course, watching TV, you lean back a little. It had a very good, sturdy frame. They were as good as any that I'd ever gotten and the ones that I had now, even though I'm a little disappointed because of the inherent nature of the frame, but the prescription part is perfect.

    My glasses were delivered within the time frame. I got them both before I was really looking for them. They were just there and I was surprised. I will most certainly keep using them. I'm actually Turkey-Indian and I get a free pair of glasses every year. It's saying something for 39 Dollar Glasses that in addition to that, I use them because I can go ahead and have a spare and right now I have a pair from the clinic where they always do a good job.

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    PriceStaffProcess

    Reviewed May 24, 2017

    I’ve been using 39 Dollar Glasses for years. Their prices made me go with them. My first purchase was 6 years ago and the ordering process was easy. I have had some hiccups, though. I ordered some glasses for my wife. The lenses that I ordered were too small and there was only a small portion at the bottom that was bifocal. The website should have come back to me and said, “These lenses are too small. We won't be able to satisfy this order because we can't get bifocal in this.” But everything went through. We got the glasses and lo and behold, there’s basically no bifocal in those. But they made it right. They gave me my money back and they gave me some added bucks. It wasn’t a fun process. The website should have something written into that particular set of lenses that it won't work for bifocals.

    I also had a couple of lenses fall out of my wife’s glasses but I was able to put them back in. I did have to talk to the manager one time about that. He was professional and did the right thing. I like style and the way the glasses looked especially the transition lenses. Plus, I haven’t had problems with shipping and delivery with them except there was a snowstorm one time but I understand that. It has been a positive experience.

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    Customer Service

    Reviewed May 23, 2017

    For the most part they are okay, but looking through them at say my iPad or phone the top of the iPad is wider than the bottom, don't want to send them back because it took 3 almost 4 weeks to receive them and I don't have another pair. Probably will not order again from this company. So something is not right.

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    Reviewed May 23, 2017

    A friend of mine told me about 39 Dollar Glasses. I've ordered from them three years ago and this time, I got eyeglasses. It's only $39 dollars and you pay for customization if you want the bells, whistles, polarized lenses, etc. They last until I lose them. I'm not a professional nor an optician but they seem indistinguishable from the glasses you pay a 100 bucks for or more. If Iose my glasses, I'm not gonna send out the bloodhound.

    Recently, I ordered some different frames with my last order. They came and they didn’t fit my face well. I called up the company and they said they'll send out a return prepaid label. They're on their way back to 39 Dollar Glasses and there was no blowback. When I wanna return a product, I'm always feeling a little bit on guard like I'm gonna get some pushback but Yvonne was very matter-of-fact about it and told me what will be done. There's warmth in her voice but no negative emotions or none of the stuff that gives me pause before I called someone to return an item.

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    Reviewed May 22, 2017

    I was not sure how to order for balance on one of my eyes. I ordered the same as my good eye and the glasses seem to work. If that is what is meant by balance on the one eye per my prescription, let me know?

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    Reviewed May 22, 2017

    As a return customer, I've always been pleased with the lenses from 39 Dollar Glasses. I've also encountered minor issues in the past with some of the frames. Would like to share with others that I've been extremely pleased with the Sorrento frame (ordered mine in Gunmetal). IMO, the Sorrento frame is a keeper.

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    PricePunctuality & SpeedOnline & AppEase of Use

    Reviewed May 22, 2017

    The website is very user friendly and easy to navigate. The wide selection of glasses is great. The ordering process was quick and easy. The Pricing is GREAT. The wait was brief. And the Glasses are ABSOLUTELY PERFECT. FLAWLESS. The prescription is exact. And I am very happy with the fit and feel of the glasses. I have also received many compliments on how well they look on me. I recommend 39dollarglasses.com to everyone I know.

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    Punctuality & Speed

    Reviewed May 21, 2017

    I ordered two pair, one clear and one sunglasses and couldn't be more happy. They arrived quickly and the quality is great. I've been ordering glasses from 39Dollarglasses for over eight years and love doing business with them and you can't beat the prices!

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    Customer ServicePrice

    Reviewed May 20, 2017

    This was my first prescription sunglasses ever. It's always been hard to find a reasonably priced and good looking pair but finally I found this pair that looks great and even better is the reasonable price. I am also very satisfied with the ease of using the website, fast shipping and everything that shows great customer service. Quality of the frame is good enough and satisfactory. I never had sunglasses but I don't know why anyone would pay hundreds of dollars on other pairs with probably similar quality frames. Everything is A plus.

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    Customer ServiceOnline & App

    Reviewed May 20, 2017

    My vision was better than perfect until I was about 41, when all of a sudden, I thought I got a blurry copy of the newspaper. So now, I've been presbyopic for 28 years. With presbyopia, the shape of your eyeball changes, then it gets progressively worse until it gets to its stopping point because your eyeball can only change so much. So I had my eyes examined.

    I bought a pair of glasses from the optometrist, and then I got a copy of the prescription and bought my second pair from 39 Dollar Glasses. When they came out of the package, I slipped them on my head, and they're perfect. The ones that I got from the optometrist died two years ago, and normally, I get two pairs at a time. Whenever I go to the second pair, I order two more. Then I got to thinking about how I don’t have an extra pair and I've been wearing the ones from 39 Dollar for about three years already, so I decided I better have some more around as the ones I had were beginning to get a little sloppy and don’t feel quite as snug on me.

    So I got another pair, but they had a little problem shipping. Also, there was a quality problem. But they have quality test on the lenses. When I called them, they said they got on the ones that had the problem, got them right, and shipped them, but forgot to ship the other pair. It's no big deal. I have the first pair and I have a spare pair after that. Other than that, I have already recommended 39 Dollar Glasses. In fact, I've been perusing the site lately 'cause I'd like a red pair. I'd like different types. To tell you the truth, now that my eyes have stopped and I don’t have to go and see the doctor about them all the time to get more glasses, I'm sure I'll probably buy more. I looked at other sites, and their website is the easiest to use. Finding and ordering them online was easy, too.

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    Reviewed May 19, 2017

    The prescription was filled accurately. The frames are beautiful. However, the arms of the glasses were so wide the glasses wouldn't stay on my head, and I couldn't get the little screws to budge. I bought some tiny rubber bands to correct the problem. But they sit crooked, and when I place them on the table, instead of both arms touching the table, one is up at least 3/4 of an inch. But all in all, the frames are nice and I will probably use $39 Glasses again.

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    Reviewed May 18, 2017

    I got package last Fri I think and it's so awesome. Thin lens, I was afraid to get thick lens but NOPE, perfect but one small problem. Bottom left only. When I read it's little blurring. I move my head right, better and returned back do it right. Use this company best :).

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    Punctuality & Speed

    Reviewed May 18, 2017

    Glasses came prompt, but didn't withstand my son. Placing the order, delivery and all that was great. But my son only had them 4 days and he broke the stem off. So, we ordered another pair from another company that say they are childproof. I would recommend this company to any adult or teenager, but they did not stand up to my 4 year old, active boy.

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    Customer Service

    Reviewed May 15, 2017

    I received the readers on May 3 and found them to be incorrectly made. The lens were reversed. Returned them the same day. USPS tracking show they were delivered to you on May 5. You finally acknowledged receipt on May 9. It's now May 15th and I have no idea when or if I am going to receive the replacements. Really poor customer service.

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    Response from 39dollarglasses.com

    Hi James,

    We apologize for the inconvenience you have experienced with your order. According to our records, your exchange order shipped from our facility on 05/12/2017 and tracking shows the package was delivered on 05/16/2017 via USPS First Class Mail. However, you will be contacted by a customer service representative today to discuss this further.

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    PriceOnline & AppEase of Use

    Reviewed May 15, 2017

    My experiences with 39DollarGlasses over the years have always been positive. Their price is reasonable in comparison to mainstream optical shops. I can recall in late 1990s buying a pair of glasses at Walmart which my son was required to have for school and paying over $200 for them. I started purchasing at 39DollarGlasses.com at some point after that, and I bought at least two pairs within the last six months. 39DollarGlasses.com can't be beaten for their $40 plus shipping, and it helps that the owners are ophthalmologists.

    I'm pleased with the purchases that I have made. Glasses are things that don't last forever when worn daily, so I have to buy new glasses when my glasses get scratched or if I break them accidentally. 39DollarGlasses.com's website is not difficult to use even for a first-timer. I put my prescription information and choose an eye frame that I want. Sometimes I'd get a reduction on my shipping based on how large my order is. The ones I'm wearing have the spring-loaded clips so I can bend the arm of the eyeglasses and it won't break off. It's a quality hinge and spring that has a lot of give and take in it.

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    Punctuality & SpeedStaff

    Reviewed May 14, 2017

    Excellent glasses. Thank you. Perfect prescription, very good quality, excellent service, very very fast shipping. I will recommend you with all my friends, partners and family. I will buy it again, I am 100 % satisfied. Good job, thank you very much.

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    Staff

    Reviewed May 14, 2017

    I love these glasses - the look the fit, the vision. These are so much better than the glasses I paid big bucks for. They are lighter, they fit my face better. I get compliments on them. They are so much lighter than the pair I had before. I will not pay full price again.

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    Reviewed May 14, 2017

    I Googled 39DollarGlasses because I often have my own frames re-lensed. I've had frames that I've liked that I purchased elsewhere that are harder to find in regular retail establishments so I buy those, then I have 39DollarGlasses put lenses in them. They've been helpful in figuring out what lens package I need because being just a regular consumer, I don't tend to read a lot about the different capabilities of different lenses. They've been able to explain to me the different packages, specifically the lens types, what they are, and what they're good for. I don't have a severe prescription so I don't need to go with a higher end lens because it's better for stronger prescription needs.

    I like the anti-glare coating. I've had sunglasses done and 39DollarGlasses went above and beyond to make that happen because there were so many issues with the tint. I ordered a lens package last Monday for a pair of existing glass frames that I have not yet received, but part of the delay is with me having to send the frame to be re-lensed. I have recommended 39DollarGlasses.

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    Reviewed May 13, 2017

    I've been a customer for almost 10 years and have never been disappointed. The quality of the lens are equal if not superior to any "chain store" optometrist and less than 1/2 the price! When most people see my sunglasses they assume they are Ray Bans and want to know how to get them without the logos!

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    Price

    Reviewed May 13, 2017

    Very satisfied with the glasses and service. They are as good or better than I could have got in a store except much less cost. Also liked the glasses cleaning cloth, tool, and hard case. I would buy my glasses from you the next time and recommend to my friends to use your service also.

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    Reviewed May 13, 2017

    The new lenses in the frames that I supplied to you are very nice. I just wish that you folks still sold the ORIGINAL "Atlantic" frames so I didn't have to "recycle" my old frames! In the past, after a year or two, all of your lenses have developed "crazing" around their edges and have required replacement. I hope that my new lenses do not suffer from this problem, but I think it likely that they will. I IMAGINE THIS PROBLEM HAS BEEN REPORTED BY OTHER USERS, AND I WONDERED IF THE BASIC CAUSE HAS EVER BEEN FOUND?

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    Punctuality & Speed

    Reviewed May 12, 2017

    I love you guys. Your glasses are always a welcomed delivery. I got regular far sight glasses which I adored. Fit perfectly and looked great. I also got some cool sunglasses. I don't know how I did it but I managed to lose them after only 2 wears. Thanks for an outstanding, attractive product delivered on time in great condition. Still loving my sunglasses!

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    Reviewed May 12, 2017

    We ordered 2 pair of my husband's glasses... one prescription aviator sunglasses and these are great!! The other, Astoria, single vision full time wear continually slip down his nose. I believe we ordered this style before with no problems. We find this a bit confusing, as we expected the same as last.

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    Staff

    Reviewed May 12, 2017

    This was my second time to order my glasses from 39dollarglasses.com online. It's very easy and convenient for me plus fits my budget. They fit very good and my prescription is just what the doctor ordered. And they arrive within 5-7 days.

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    Reviewed May 11, 2017

    I am pleased with the glasses for the most part, however, they need to be "adjusted" to fit me. How/who can fit me? The nose bracket needs to be widened and the part over the ears needs to be turned down more. They do not stay in place if I move my head at all. Therefore, I have not been wearing them.

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    Response from 39dollarglasses.com

    Hi Michael,

    We apologize for the inconvenience you have experienced. Glasses may sometimes need minor adjustments to fit the wearer’s face and this is usually done when you buy glasses locally. Unfortunately, since we are an online company, we are unable to provide that service. You can always have minor adjustments done on your glasses at a LensCrafters or WalMart for no charge. Our customer service department also emailed you with instructions on how to perform these adjustments yourself.

    If you have any further questions or concerns, please do not hesitate to ask.

    Verified purchase
    Punctuality & Speed

    Reviewed May 9, 2017

    I love the frames and have received quite a few compliments on them. I like their weight too, and hardly notice when I have them on. They're well made and are exceptionally durable. The prescription lenses are made perfectly and I can see great with them! The glasses arrived quickly, within the same week I ordered them, which I didn't expect and really appreciated. Great, would highly recommend!

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    Reviewed May 8, 2017

    It's only been a week, but am extremely pleased with the Fission Eyewear 014 glasses I ordered. It's going to be an everyday kinda use (gym, leisure, work, etc.) and it's very durable and flexible. I might order this again just to have one with transition lenses.

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    Customer ServiceStaff

    Reviewed May 5, 2017

    I am a new but regular customer. I usually order online and purchase one pair of glasses at a time. I have bought 4 or 5 pairs in the last few months. Today I had the honor and privilege to order over the phone because I was not home and busy. I spoke with you representative Tiffany **. Not only was she very professional, smart and kind she went above and beyond to make my experience the best I have ever had. I will not only call when I order again but I will request to speak with her and highly recommend her to all and every one of my vision impaired friend. Again she was amazing and I would hope that your company recognizes this and put her on the fast track for upper management. Thank you again and have a great day!

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    Response from 39dollarglasses.com

    Thank you so much for your kind words, Matthew! Seeing reviews like this from our customers make it all worthwhile! :)

    Verified purchase
    Punctuality & Speed

    Reviewed May 4, 2017

    These glasses are very contemporary and classy. The fitting is perfect and workmanship is excellent. They are comfortable and lenses are wide without looking gaudy. I like the half rim. I like the color of the rim... I chose garnet. The order was fast and delivery was prompt.

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    Punctuality & Speed

    Reviewed May 4, 2017

    I ordered prescription glasses and sunglasses. They arrived fairly quickly (one pair had to be remade since it did not pass your inspection). When they got to me, they were perfect. I would order here again! And will try you for my daughter's contacts. Thanks.

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    Response from 39dollarglasses.com

    Thank you for this review, Judy! We greatly appreciate it!

    Verified purchase
    PriceStaff

    Reviewed May 2, 2017

    I ordered two pairs of burgundy glasses from 39DollarGlasses and I have ordered two pairs before. They fit my prescription perfectly, are of good quality, and are fabulous because they provide a variety I do not get from my local optometrist's office. Unbeatable quality and style for an awesome price!

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    Response from 39dollarglasses.com

    Thank you, Jasmine! :)

    Verified purchase
    Punctuality & Speed

    Reviewed May 1, 2017

    I was looking for a pair of aviator sunglasses with reader lenses and after searching many options online I decided to go with the ones from 39dollar. I received them quickly and love them! I'm considering purchasing another pair! Good quality. Just as described. I love them!

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    Response from 39dollarglasses.com

    Thank you so much for your review! We're glad to hear that you are satisfied with your 39dollarglasses.com experience! We're proud to be able to provide you with quality, affordable glasses. Thank you again for choosing 39DollarGlasses.com!

    Verified purchase
    Staff

    Reviewed April 29, 2017

    This is the 2nd time I ordered 39dollar glasses, and this time for myself and my wife. Neither of us is very satisfied with our glasses. I ordered the progressives and the "reading" area is so small I don't even use the glasses for reading. I wish I had got the regular bi-focals and a larger reading area. Also, the area doesn't extend to the edge of the glass, so it is quite limiting. Also, I had to (heat and) bend the frame so it would be tighter on my temples. My wife's glasses ended up costing quite a bit more than we planned on and are also somewhat "loose" on her. She doesn't feel they give her the vision she had hoped to get, and so she doesn't use them very much. Sorry the comments couldn't be more positive. But we have learned from this experience.

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    Response from 39dollarglasses.com

    Hi Joseph,

    We apologize for the inconvenience you've experienced. According to our records, we have issued you an RMA (Return Merchandise Authorization) and a prepaid shipping label in order to send back your glasses. We always want to accommodate our customers to the fullest extent possible. Did you know about our worry-free warranty? If you are not satisfied with your order for any reason, you are able to send it back and we'll be happy to exchange your glasses for a different pair.

    If you have any further questions, please do not hesitate to ask.

    Verified purchase

    Reviewed April 29, 2017

    Hemingway glasses are smaller than I expected and are uncomfortable. I have not really worn them at all. I want to send them back for a full refund and may look at larger frames that you offer. Thank you for checking on me. I travel a lot and had not had time to contact you.

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    Response from 39dollarglasses.com

    Hi Eradio,

    We sincerely apologize for the inconvenience you have experienced. Our company takes pride in offering quality eyewear and would never want any of our customers to be dissatisfied with an order.

    Our Worry-Free Warranty allows you to receive a free remake of your glasses, or exchange them up to 90 days after receiving them. Our customer service team issued you a return form and prepaid shipping label in order for you to send your glasses back to us. Please complete the return form with your exchange information or refund request. Once your return has been received, we will process your exchange/refund as quickly as possible.

    If you have any further questions or concerns, please do not hesitate to ask.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 29, 2017

    I was really pleased with the completion time and the frames are lovely, and a great fit. However, the bifocal portion of the glasses is cut way too low on the lens, and I have to point my nose at the sky to read the book in my hands. My daughter can see great out of one eye, but the vision is blurred in the other, but she really likes the frames (hard to please teenagers)! I've heard wonderful things about the customer service with your company, so I will be following up with a phone call. You can be sure I'll order again if I can get the lenses remade. That'll get you all 5 stars and referrals to friends. Thanks!

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    Response from 39dollarglasses.com

    Hi Mary, we apologize for the inconvenience you have experienced with your order. You will be contacted by our customer service team lead to assist in getting your issue resolved.

    If you have any further questions or concerns, please do not hesitate to ask.

    Verified purchase
    Staff

    Reviewed April 29, 2017

    This order was a remake and the problem was handled in a most professional manner. The glasses are perfect in every way. Have been buying from 39DollarGlasses for 9 years and have never been disappointed. Thanks for the service.

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    Response from 39dollarglasses.com

    Thank you for the wonderful review, Ron! We are always glad to hear from a happy customer!

    Verified purchase

    Reviewed April 28, 2017

    Absolutely love my Warhol glasses. They are stylish and a great value. The frames don't seem flimsy, and I get so many compliments on my glasses. They arrived in under a week which was amazing. I did not pay for fast shipping. I will certainly order another pair of this style of glasses, maybe in a different color just for fun.

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    Response from 39dollarglasses.com

    Thank you so much for the kind words, Karla! We are happy to hear that you are satisfied with your 39DollarGlasses.com experience!

    Verified purchase

    Reviewed April 28, 2017

    I love the lenses that I ordered, the frames are great quality, but the part that goes around the ear is a little wider than I am used to, and they hurt both my head and my ear. These are a backup pair of glasses, so this really doesn't bother me as I don't wear them all the time, just iffy other pair breaks.

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    Reviewed April 17, 2017

    Crooked out of the box. The prescription is fine, but the glasses don't sit straight on my face and they are uncomfortable and hurt on one side. They are either warped or crooked. They seem like they should be curved also as the view comes in distorted. I have no other means of seeing, reading, or driving so I kept them.

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    Response from 39dollarglasses.com

    Hi Elyse

    We are sorry to hear that your glasses are not fitting you properly. You are covered for a frame replacement for up to one year from when your order was placed. We are able to replace the frame for you, at no cost of course. If you opt to do this, we can issue you your RMA and Prepaid Shipping Label.You also have the option to be sent a frame replacement as per our warranty policy. Glasses may sometimes need minor adjustments to fit the wearer’s face and this is usually done when you buy glasses locally. Unfortunately, since we are an online company, we are unable to provide that service. You can always have minor adjustments done on your glasses at a LensCrafters or WalMart for no charge. You will be contacted by a customer service representative today.

    If you have any further questions or concerns, please do not hesitate to ask.

    Verified purchase

    Reviewed April 17, 2017

    I purchased a $230 pair of glasses from this company and they broke in less than a year. If you're buying super cheap garbage frames, then maybe you'll be okay. But if you're actually looking for glasses that are going to last for a while, then look elsewhere. You will get NO help from customer support. Just a warning.

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    Customer Service

    Reviewed April 16, 2017

    I have tried to contact them a couple of times to request a RMA to return a product with no response. Their online customer service chat is always offline. Very unlikely I will ever do business with this company again.

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    Response from 39dollarglasses.com

    Hi Victor, 

    We apologize for the inconvenience you have experienced. We pride ourselves on offering quality, helpful customer service and we will always take the time to accommodate anyone who contacts us. We have thoroughly investigated, and unfortunately, we're unable to locate your request for an RMA.

    However, we have initiated an RMA and pre-paid shipping label to the email address provided in your order. Once again, we apologize for the inconvenience you have experienced and hope this helps address your concerns. If you have any further questions regarding your return, please do not hesitate to ask. Our customer service department is available via phone, email, or Live Chat. We are open Monday-Friday between the hours of 9AM-5PM EST.

    Factual basis uncertain
    Verified purchase

    Reviewed April 10, 2017

    Got a recent complete eye exam, sent copy of results to 39DollarGlasses, had new bifocals in about a week. Easy peasy. That's the way it should be done! Tried another online glasses company (with USA in the name) and after 3 months and two wrong prescription sets of glasses sent to me, I demanded my money back. I'm with 39DollarGlasses from now on.

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    Response from 39dollarglasses.com

    Thank you, Michael! We are so happy to hear that you are pleased with your order!

    Verified purchase
    Brian increased rating by 3 stars.
    Customer ServiceInstallation & SetupProcess
    After a positive interaction with 39dollarglasses.com, Brian increased their star rating on April 26, 2017.

    Updated review: April 26, 2017

    The company contacted me to resolve my issue and offered to purchase me a new replacement Oakley frame and ship to me without charge. While they were still not able to relense the frame with my prescription this was a very nice gesture and I am satisfied with the resolution.

    Original Review: April 7, 2017

    I sent 39DollarGlasses a pair of Oakley almost new (no flaws or issues) frames to have sunglasses lenses installed and paid up front. It took awhile to hear anything from them and once I finally did I was informed that the process could take 7-10 days or longer. About a week later I get an email that they could not install the lenses in the frame due to "curves" which was very frustrating. I asked them to refund my money and ship the frames back to me.

    When I received the frames back from them they were packaged okay with bubble wrap on them. Once I removed the bubble wrap I immediately noticed that the frames had a very large crack across the right bottom of the frame near the nose piece rendering them completely unusable. I sent a message to them about this and they denied breaking them and then said they would do nothing to compensate me for breaking my >$100 frame! I am extremely upset over this and recommend that no consumer do business with this outfit!

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    Customer Service

    Reviewed April 1, 2017

    After tracking my order of two pair of sunglasses after more than a week it showed that one had failed inspection and were to be remade… Upon learning this I called customer service and asked that because of their mistake day next day them when they are ready. I was told that that would not be available and they were sorry that I was dissatisfied. Apparently my dissatisfaction with waiting prompted them to ship me the glasses that had failed inspection. The lenses were barely tinted at all and one of them was so poorly seated in the frame it is very nearly falling out, right out of the shipping package. I have used this company for both my and my wife's glasses in the past… I will absolutely find a better online retailer to use in the future. Stay well clear of 39dollarglasses.com.

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    Response from 39dollarglasses.com

    Hi Mr. Langevin,

    We sincerely apologize for the inconvenience you have experienced. Our company takes pride in offering quality eyewear and would never want any of our customers to be dissatisfied with an order. All orders must first go through our quality assurance inspection process. However, sometimes, human error occurs, but we will always take full responsibility for our mistakes.

    Our Worry-Free Warranty allows you to receive a free remake of your glasses, or exchange them up to 90 days after receiving them. According to our records, our customer service team issued you a return form in order for you to send your glasses back in exchange for a new pair. Your remade glasses will be double inspected in order to ensure quality control and prevent this situation from reoccurring.

    Once again, we apologize for the inconvenience and hope this helps address your concerns and improves your experience with 39DollarGlasses.com. If you have any further questions or need any further assistance, please do not hesitate to ask.

    Verified purchase

    Reviewed March 31, 2017

    I had a very easy time ordering. They were delivered within the week. I am very happy with them. The frames are just what I wanted with a large field of view. It is like looking out a picture window with everything in focus. Very happy with both product and process.

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    Response from 39dollarglasses.com

    Thank you for this wonderful review, John! We greatly appreciate it!

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    39dollarglasses.com Company Information

    Company Name:
    39DollarGlasses.com
    Company Type:
    Private
    Year Founded:
    2000
    Address:
    60 Plant Avenue, Suite #4
    City:
    Hauppauge
    State/Province:
    NY
    Postal Code:
    11788
    Country:
    United States
    Website:
    www.39dollarglasses.com