39dollarglasses.com Reviews

Incompetent at the very best. Constant lies and double talk to explain away non delivery. I had to call them 3 different times before I canceled the order. That was 12 days into the order. They say orders ship in 1-3 business days. DON'T YOU BELIEVE IT. They suck and said the order is assembled in 1-3 days. It's on their site. Clearly liars. They make up stories to cover their incompetence. STAY AWAY FROM THEM.

I have been ordering glasses from this site since 2008/2009. My last pair, I must have accidentally left off a number on my RX and they rushed me a new pair same day! The newest one are called Retro Eyewear 100, and man do I love them. I have purchased regular, sunglasses, bifocals and my newest ones are for computer use. I can't say enough how I love them!

I purchased two pair of glasses over two weeks ago. I have tried tracking and it has said the same thing since a few days after placing the order. "My glasses didn't pass final inspection." I tracked today and I am getting the same exact message. I have emailed customer support twice and have not had any response. At this point, I would just like a refund.

Arrrggghhh…39dollarglasses.com…I wanted so badly to write you a good review…but I can’t. You disappointed me twice – and with the most basic of quality control checks. Your first attempt at re-lensing my Oakley Evade titanium frames ended with the lenses being sent to me not having any edge polish at all – literally rough to the touch. Even though "pristinely polished lens edges" supposedly comes with every lens package. On a completely rimless frame like the Oakley, how do you miss something like that?

I, too, had an experience several times sending glasses back and getting the glasses corrected. I am very busy and it was easier for me to send the glasses back with all my information and paying the postage, myself. They totaling ignored my return and said since I didn't go online and send back the way they have it set up, then I would not get new glasses. I lost money on 3 pairs of glasses. I will be using another company from now on. Very bad customer service!!!

I was originally thrilled when I found great reviews online for 39DollarGlasses, they are in NY, in THE USA!!! That was good for me, I was happy to use an American Company. The price seemed fair, I liked a frame style and I placed an order. Upon arrival of my glasses, I liked the frames, they fit, I could read (they were progressives). However, I noticed immediately upon opening the package and upon inspection, on the left lens that there was a stretched area on the lens, right in my vision, from one of the films maybe, which somewhat interfered with my vision. However, I wore the glasses for a day.

I had tried the other two online discount eyeglass and they were not too bad. 39dollarglasses was just better all around. The fit of the lenses in the frame was much better than the other two. Selection was much better than the other two. The clarity of the lenses by 39dollarglasses was by far superior to the other two. I had broke my frames (my fault) within the first few months of receiving them. I went to their web site to online chat. I spoke to Vanessa and she put in a order to send me a new pair of frames. Overall a great experience with 39dollarglasses. I will not be returning to the other two sites because 39dollarglasses is far superior all around. Thank You.

Frames broke in under two years without any physical trauma to it. Upon reorder, promised it would be sent out Tuesday, was not sent out till Thursday. After manager admitted mistake, he would not overnight another frame at their cost to comply with their word. He would rather lose a customer than pay $15.00 to set things right. You may be luckier than me, but why risk the poor product and a manager that prizes $15.00 over you.

I purchased my first pair of single vision glasses for use with my computer. I had three difficulties: 1.) I incorrectly specified the prescription, using + numbers when the script specified - numbers. 2.) I incorrectly specified the distance between my nose and eye pupil. 3.) I later found a frame that I strongly preferred. Despite my mistakes for which I took full responsibility, 39dollarglasses replaced my prescription with the corrected prescription, corrected pupil distance, and frame choice. An RMA was quickly provided and the new glasses arrived quickly. They completely honored the stated replacement policy without question. The completely met my expectations, and will have a loyal customer in the future. I showed a friend my $39 glasses and a pair from a reputable retail optical shop which cost me $89. I asked him which pair appeared to be of superior quality, and he chose those from 39dollarglasses.

At $40 a pop, these are definitely competitively priced glasses. Plus with the specials running through their emailing campaigns you can often get 2 pairs for less than $70 (sunglasses too!). The glasses hold up fairly well, but if you are hard on glasses like me, don't expect them to last you longer than a 6-8 months tops. BUT since they're so affordable, this isn't a huge issue. I love the wide spread of styles on 39DollarGlasses.com, alongside the savings and BOGO specials they offer, you can often get several pairs of different styles for different occasions.

$300 pair of sunglasses... They screwed them up and won't tell me when they're coming. Worst, most unresponsive customer service I've had in years. TELL ME WHEN MY ORDER WILL BE HERE OR REFUND MY MONEY. NOW.

I recently ordered prescription sunglasses for myself and my son, and I was extremely impressed with the customer service and how quickly we received our order! I couldn't believe it! And the prices are amazing! We couldn't be happier with our glasses and if we ever need glasses again we will definitely order from 39 Dollar Glasses! Keep up the good work! :)

I received my glasses in less than 2 weeks. The prescription in both the regular glasses, Progressive, and sunglasses, single Vision, were accurate. The hinges on both frames were of an inferior quality, however. I am concerned that the spring-loaded hinges will fail sooner than others I have owned. Perhaps the lower quality lent itself to a lower price.

I've been wearing glasses for very long time around 39-40 years. I also have a very strong prescription for nearsighted so to say I need ultra light lenses is an understatement. Now if you have excellent eye insurance you might be able to get the glasses for about $145 without at Walmart if you have insurance they don't take they will give you 30% and even then it was still around $270-$300. I got these great Titanium with Ultra light lenses delivered for $101! I didn't get transitions but very happy I had in fours days! I ordered on Saturday and received them on Thursday a couple days ahead of schedule. They had great fit right off the bat, and really good clarity. Trust me I've been wearing for long time and these now are one of my favorite pairs. If you have a strong prescription and like me need the ultra light or even if you don't buy from them.

Had a minor issue with placing my order and Tiffany at customer service was wonderful. I have ordered from here a few times and found it to be a good experience and the glasses are durable for my 6 year old son.

I ordered two pairs of progressive lens glasses from 39DollarGlasses 10 days ago. I will get the first pair 16 days after I placed the order because I contacted the company today and pushed for a partial shipment. There is no estimate as to when I'll get the second pair because the special reflective coating was defective on one lens and 39DollarGlasses has no idea when their manufacturer will send a replacement lens. I asked to have the first pair over nighted at no expense to me because of my long wait. I was denied because this is against company policy. Cheap glasses - maybe, terrible customer service - absolutely!

I received my glasses very quickly (plus), however they were obviously flawed (negative). The lenses are ground so badly that they misshapen the frames and I can't see very well out of both lenses. I also noticed that the measurements on the frame (on the website and printed on the glasses are seemingly wrong (negative). The temple length says 145, but I have other glasses with a 140 and those arms are longer than the 39 dollar frames when held together for a physical comparison. The only way to judge if frames fit when buying online is by referencing those numbers, so you see the problem.

The customer services is amazing! I would like to shout out David ** for personally taking the time to help me every step of the way. I left a comment when ordering my sunglasses that I wanted them tinted as dark as possible. He advised that he would put the order on a shipping hold and then inspect them to see if they are dark enough.

Exceptional service. I mailed in my frames that have a challenging lens shape and curvature. Frames came back very quickly with perfect prescription sunglass lenses for a very reasonable price! I read a couple of mixed reviews of $39 and many positive ones. I am happy to say my experience was flawless. I have just ordered two new pairs of glasses.

There are many vendors out there, and my experiences have been mixed. Some orders got so screwed up there never was an adjustment. I just went around and around with $39 glasses because I made the mistake of including UPS in the delivery, despite a fair amount of trouble with them previously I wanted them delivered to me, not my home address where I wouldn't be. UPS is system-oriented. Initiative is frowned on. You don't fit their pattern, you don't get service. UPS didn't deliver. My glasses, after much tracking effort by the $39 glasses CS department, were finally duplicated. Delivery of the originals never happened They're out in the UPS wasteland somewhere. Once the futility of tracking was established, $39 glasses duplicated the order, at no cost to me, and rushed them. I'm sold. I'm their customer from now on. Unless they merge with UPS. The glasses fit quite well out of the box. A couple of small tweaks should do it.

Just getting an understanding response and that they will monitor the situation is great!

They made the wrong prescription TWICE which required checking with an optometrist TWICE to figure out why I could not see a THING through the glasses, then making an additional appt with my eye doc to check that he'd given me the right Rx. The return policy is tedious, with a long form to fill out, and a wait for a return label (which you are supposed to pay for). DO NOT BUY GLASSES HERE. Additionally, you can't get glasses for 30 dollars. They cost closer to 200 dollars, so the name itself is a lie. You've been warned.

My first problem with this company is that they refused to combine shipping, as I was going to send three pairs of glasses to get lenses. Each frame had to be ordered separately, with shipping charges for each. Then, I really couldn't find better prices (now I have) out there, and was going to order, despite my qualms with the company shipping policy. I went to order Transitions poly lenses and it advertised that "anti-glare was included" with an option below to pay, so I went on to the chat session. The service person confirmed that it said that, but that I'd have to pay for it. I said that is false advertising. She contacted IT department. I said I'd take a photo of what it says. When I refreshed the browser, IT had taken down the offer of "anti-glare included." Thomas the manager came on the chat and basically called ME a liar. Beware of this company. So shady.

I had placed an order for eyeglasses from one of 39dollarglasses.com competitors for slightly less money. After 3 days, the other company was still only "processing" my order. I contacted 39dollarglasses via online "chat". Thomas, at 39dollarglasses.com, "chatted" with me and provided clear, concise, and professional information to me that caused me to be more confident. My new glasses would be made properly, professionally, and (important) in a timely manner. Thomas's boss should be aware of his good service and prospective customers should be aware of my experience. Don't waste time with the other companies; I did and I learned. Nope, I am not a paid celebrity. I am a genuine customer.

I received excellent service from 39 Dollar Glasses. The frames I originally picked out were the wrong size for a child. Through the chat feature I was able to get the correct frames ordered. I received my order within a week. I 100% would & have recommended the 39 Dollar Glasses website to friends, coworkers & clients.

There is some serious confusion between the text on the website and the reality of their turnaround. Their website clearly says it should take 2 - 6 days for turnaround on relenses. Their customer support person was very aggressive and said that I should have read the terms when I purchased - not what was on their website. The rep said it takes minimum of 7 days to do the lenses, once they receive my frames. But my frames have been there for 5 days - they just have not yet processed them - so the clock starts ticking once they actually open the package I sent them 9 days ago. I was also informed that it can take much longer. Overall my experience has been very poor. I wish I knew that it would take so long - I would have paid for a more expensive service. To top it off - their customer support rep was rather aggressive. They were not thinking of treating me well, and hoping I would be a repeat customer.

This company tries to force you to buy their frames. They're an online company only, so they make up for business costs with that. But then they go one step further to get you to buy their frames. I'm unsure about how it may be if you purchase frames from this company, but having your own frames re-lensed is not recommended. I had three frames re-lensed the first time around and all went smoothly. They were all the same frames, and I ordered two clear and one tinted. So I sent in one more order for tinted. This time different frames, and was told they could not do it because the frame quality was too poor and that I could choose frames from their online store.

I was very satisfied with my experience with 39dollarglasses.com. We have bought several pair of glasses from them and were never sorry. When I got my glasses, I didn't like the way the frames sat on my nose so they allowed me to send them back and get a different frame. I also got the non-glare coating. I will continue to buy my glasses from 39dollarglasses.com for sure.

Today I received my first order from 39dollarglasses.com. The frames are great but the lenses are not properly cut to the shape of the frames and have obvious defects in workmanship. It looks like a child that doesn't know how to color in-between the lines manufactured them and dropped them on the floor during packaging. Terrible quality assurance process.

I was a little leery about ordering glasses online - especially at less than half the price of what I was quoted locally. Because of the savings I decided to take the change. I ordered the progressive, transitional, and scratch-resistant glasses. Not only do the glasses fit well but the lenses are the proper strength and they darken to sunlight as advertised. They took about a week to arrive after ordering. I'm glad I made the decision to buy online!

My original experience with 39dollarglasses wasn't the best & they were right about me missing my 30 or 90 day full refund period (I live in Hawaii -- we're a little slower here). Anyway, after my previous 1 star review I did get a couple of telephone calls & emails from them asking how they could make the situation better. We agreed to just making regular lined bi-focal sunglasses instead of the 3 different distances with progressive lenses. I've gotten my new glasses & they are PERFECT!

I had purchased a pair of glasses from Walmart for about $400. I lost them and decided to try 39dollarglasses.com and I'm glad I did. My glasses arrived one week later are almost identical to the ones I lost but less than half the price. They are the right prescriptions and they fit just right. I actually like them a little better than the ones I lost. So thank you 39dollarglasses.com. Next time I need glasses I will definitely use 39dollarglasses.com.

I have bought many pairs of glasses from 39 and was very happy until now. My wife had 2 screws fall out of her sunglasses. Normally any optician would give you 2 screws usually without charge. I contacted 39 Glasses and they ignored my emails. When I got them on the phone they said if they were under warranty they would send new frames??? New frames when you only need 2 screws worth a nickel at the most sounds stupid to me. Ours were out of warranty and they offered new frames with a discount. They refused to give me two lousy screws. In this case my wife and I will get our glasses from a local optical store in the future. Too bad they have such a stupid policy.

When I found $39.00 glasses, I thought it was a scam. How could they sell me a pair of prescription glasses (sun or regular) for this price? I called and spoke with a very kind gentleman who took my order. The glasses arrived in about a week. However, I, and I emphasize, I gave them the wrong prescription. I could not see out of these and they were useless to me. I phoned the company and once again, they were kind, supportive, non-judgmental and very professional. They allowed me return the glasses and this time I gave them the correct lens numbers. Within a week or so, my new glasses arrived. They are perfect in every way possible.

I ordered my glasses on May 4th. I realized over that weekend that these new glasses will have the same problems as my current frames will. I checked and the order had not been shipped yet so I emailed asking if I could get the lenses in a smaller frame. The next day they shipped the glasses out, and then two days later Tifanny answered my email back stating too bad they didn't read my email in time and I should have called, and oh by the way I ordered a lens package where they only give a 50 percent refund.

I placed an order on March 30 for new glasses. I tracked the order and saw that the glasses had failed to pass the quality control phase and needed to be redone. 16 days into the order I received the glasses and they were defective. The lenses were loose in a molded frame. I sent them back and changed the order to my old style frame just in case. I waited 10 days and then called to see where the order was. I was told I needed to pay an additional $10 (I did not receive any notification of this). I paid and waited. 8 days later I tracked the order to find that this pair as well had failed to pass the quality control and needed to be redone.

I ordered replacement frames for my Portland eyeglasses and the frames they sent were too small. I was able to squeeze my lenses into the frames, finally, but not without damaging the Transition coating on the lenses around the edges. I called and asked if there was anything they could do for me considering that my lenses were perfect before I inserted them into the frames that they sent me, which were too small and caused damage upon insertion. They said, "Sorry there is nothing we can do for you" and that was it! Very unsatisfied with this experience and even more so with their extremely unprofessional and discourteous customer service people.

I am extremely pleased with the service offered by 39dollarglasses.com. 39dollarglasses was quick to respond to my concern, and has gone above beyond my expectation from any online retailer or any brick & mortar retailer to resolve my concern. My future purchases will be with 39dollarglasses.

I ordered two pairs of glasses on 3/22/16. As my prescription is pretty strong, I knew I would be outside of the predicted 3-5 day construction period that they tout for 95% of glasses. About 10 days goes by... I check the order. One pair is ready to go, the other didn't pass final inspection. At this point, I expect to be receiving the one pair very soon, as I had paid for two-day shipping. A few more days go by... Still no glasses. I check again, same thing: one pair ready, one pair did my glass inspection. I email customer service on a Friday, April 1st, and am told my glasses will be shipped either that day or the following Monday. A few more days go by, wondering why they haven't' shipped. Message them. Nothing. Message them once again, and I'm told that they will send the one pair that is ready, but that they don't normally do that unless an order is outside of standard production time. Which it was. So I get the one pair on April 12th.

I decided that I needed to finally order prescription sunglasses as we're moving to Nevada next week. After researching a few online options I chose 39dollarglasses because it appeared that they could get them to me in 2 days. 2 days after I placed my order I checked to make sure they were on their way only to discover that they had not "passed inspection" and would be delayed. I called in (omg the wait time!) and got an incredibly rude young woman. She basically called me stupid because I thought that 2-day shipping meant 2 days warehouse to me.

I shipped 39dollarglasses a frame for re-lensing. I was notified they could not be re-lensed 'because the lens area can not be opened or closed'. I called to explain you have to remove 2 screws to open them, very simple. The service agent and/or tech agreed and reprocessed them. I was not notified of any further problem. I was shipped back a broken frame with new lenses. When emailed them about the frame they continued to say: "We are not responsible for the things we break" (terms and conditions), "The part that was broken is no big deal", it's my fault.

Thank you for the response, and the refund. Update: I will change my rating to a 3/5 because I still feel this company benefits from keeping 50% of proceeds from returned items if they don't get them back within 10 days. If you factor in shipping, slow customer service, and a busy schedule that's almost impossible.

Finally, I was contacted by 39dollarglasses. There seemed to be a legitimate mistake in their ability to get ahold of me as the only result of my name in their system was not me! There are probably a few hundred people that share my name across the country and one had done business with them several years ago.

I recently bought 2 pair of glasses from 39dollarglasses.com. I dropped one pair and the arm broke in a place that could not be mended. I was just going to order a new pair but got on a chat with Thomas ** who went above and beyond to get my new frames to me and quickly... Love great customer service! Thanks Thomas!!

I was a little hesitant to purchase prescription glasses online but needed glasses on my tight budget, so $39 was hard to resist. Putting my info was easy and thankfully my measurement was spot on. Did it myself so was a little worried. My first order was lost in the mail and according to the tracking info it was at fault to the USPS. Thankfully they replaced the lost package even though they didn't have to, since it was shown "delivered" and they do have insurance to cover lost items. Great and fast customer service! The whole process took about a month for me to receive the glasses, should have been 2 weeks if the postman didn't lose my order. The glasses are good quality and they even came in a case, micro-fiber lens cleaning cloth AND a mini screwdriver (not sure what it's called) to tighten up my glasses. My $500 pair of glasses didn't even come with all the extras my $39 pair came with.

I was hoping to get my new glasses before going on vacation, but really didn't expect them to arrive in time. They arrived earlier than noted on the 39DollarGlasses website and I'm thrilled with my purchase. The prescription is just right and the quality is better than I expected. Each pair of glasses came with a nice case and cleaning cloth, too. My hubby had to tighten a screw on one of the pairs I got, but other than that, they seem to be the same quality I used to buy from a retailer. The only bummer is that one of the pairs I selected is a little large for my face, which would have been avoided had I purchased where I could actually try the glasses on, but I will purchase from 39 Dollar Glasses again but will order smaller frames next time. Good value at a great price; I have recommended 39DollarGlasses to friends at work and to family members.

My 11 year old granddaughter broke her $300 glasses after having them for less than 5 months. I took them to our eye care specialist, where they told me they couldn't be fixed without purchasing a new $200 frame. I decided to try 39dollarglasses. I ordered 2 pairs of glasses on a Thursday and she was wearing them the following Monday! (New frames for her broken pair wouldn't have arrived until Wednesday). The glasses were great quality (I was honestly expecting lower quality because of the price). I was able to purchase TWO pairs, using overnight shipping for less than HALF the price of replacing her original frame (approximately $80 - I found a coupon code for $15 off each pair). I couldn't be happier! I will definitely order any future prescription glasses from here again.

I received a pair of glasses that weren't exactly what I was looking for. However, Kat was amazingly helpful during live chat. She promptly issued an RMA for the free remake and helped me choose what glasses would be the opposite of what I received. She was professional and walked me through the process and made me feel like a valued customer. Because of Kat, I will not hesitate to recommend this company solely because of the customer service experience. It was comprehensive and personal. Ps: The windjammer glasses should be marketed as "goggle like".

I prayed to the optical Gods above that I would not have some of the experiences others have had on this site. My complaint is that there are so many instances where glasses fail inspection based on other reviews and my own experience. I did not read reviews until after my order was placed and shipped out and now I'm paying for it. I really needed my glasses as I have been having headaches. I received upgraded 2 day shipping which may have made things worst seeing as my glasses arrived the next day via priority mail. Just save yourself the headaches in every sense of the word

My frame wasn't screwed in right. I called to replace frame in October, the gentleman I spoke with said as long as I was on warranty I could reorder frames multiple times. I called again in December and again was told I could order frames again. I wanted to shop around before I ordered again. Called today was told that it was a one time thing. Communication is key in customer/business relations. After being told twice it would be replaced I find out today it won't be.

I stand corrected. Fortunately, I'm typing this because it's hard to talk with my foot in my mouth. I misunderstood about the way they counted days. Weekends are not included. So they shipped within the 2-7 days criteria that 95% of their glasses go out. They found a small scratch in the left lens. Rather than making me wait longer, they shipped that pair so I could get the glasses and fix my vision. They are going to send another pair once the new lens they ordered comes in at no additional charge.

I bought a pair of glasses at 39DollarGlasses.com a couple of years ago and had a good experience. Recently, I bought two pairs, one for reading and a pair of bifocals. After I received the glasses and took them to my optician for adjustments, she discovered that one lens on my bifocals was put in crooked, actually warping the frame and making the bifocal like to be unlevel. I thought I would try them for a few days to see if I would get used to them. I probably could have but the bifocal not sitting level was a problem. When I looked at the return policy on their website, I discovered that you have to contact them within 10 days in order to return the glasses. I'm used to the period being 30 days. Now, I realize that this is all on me for not checking the policy before ordering. Still, it leaves a sour taste in my mouth and I will not order from them again.

I used to be a highly satisfied customer but after 3 RMA's there has been no resolve even after speaking with them. I have a heavy reliance on my glasses for work. What happened? I trusted 39DollarGlasses to meet my vision needs. I'm left to think that my business is no longer their concern. I'm hard pressed to look elsewhere.

This was the first time I have ever bought glasses online. But the price was right at 39dollarglasses.com so I went for it. DON'T DO IT!!! I measured the glasses they showed with both the ruler they provided and backed it up with my own tools. I also measured my PD carefully. I thought everything was all set and I was proud of my bargain and looked forward to the glasses. The glasses came today and they were truly ugly. First the frame (and I went back and checked) were much larger than either the picture or measurements showed, plus they were super loose on my face. They look like the bottoms of saucers, truly horrid. A TOTAL WASTE OF MONEY.

My eyesight changed significantly and I ordered my glass thru this website (I am a returning customer). They delivered the glass on time. The frame was supposed to be expensive - but flimsy and it is bent at a joint. The screw is put it in a wrong direction. The included screw driver is bigger than the screw. Also, I took to local eye shop - they even cannot fix the screw. If they touch it can break. I send an email - no response after 3 days (2 days it was weekend). And their phone CS close at 2 PM PST.

I ordered glasses online (day 1). The order was put on hold, and I received an email (day 2) saying that. I called (day 2) and was told that the order would be put through and that I would receive glasses in 1-2 weeks. Ten days later (day 12), I'd not received my glasses. So I called 39dg.com to check status. I was on hold for 30 minutes and no one ever picked up. I sent an email and no one ever responded. On day 13, I called American Express which confirmed that 39dg.com had claimed $400+ from me. I then called 39dg.com again; this time they picked up (after a 15 minute hold) and said that although they'd posted the charged, they'd not put the order through. I canceled the order - would not do business with these people. Ironically, when I suggested that there'd been some "incompetence," the response was, "you don't have to use terms like that."

To follow up on the order I placed a few weeks ago with 39dollarglasses.com, the glasses were finally delivered three weeks and a day after placing my order. I also was contacted by 39dollarglasses.com with an apology for taking so long and a $20 credit to my account for a future purchase.

I ordered glasses from 39DollarGlasses after reading on their site that they took 1-3 days to make. I paid an extra $20 to ship with 1-day shipping in order to receive them for a trip. I needed them in 9 days, which I thought was a suitable buffer. I even emailed them to let them know when they needed to be shipped out, and didn't hear back. 11 days later, they arrived -- far too late for my trip. While the glasses are a decent quality (I paid $100 for them, plus $20 shipping), the frame is cheaper than I would like, and I was disappointed with their customer service response. I asked for a shipping refund, and they told me that they took "6 business days to make the glasses" because my prescription was higher and refused. I guess I should have read the fine print. There are other online companies that care about satisfaction and will take care of their customers. Stay away from these guys. They're a joke.

Coming from a family with all 6 members wearing glasses, I was excited to try this and recommend. Got them and they were ATROCIOUS, were not my script or size. No response by email & I've been on hold for 30 min now with help line and finally got one of the rudest, most unhelpful customer service reps. Do not buy, it's a scam.

I sent a pair of old sunglasses to have the lenses replaced on Sept 4th. I keep checking my order and it has not changed. When I call customer service they have no idea when these will be shipped out. I also sent them a email weeks ago wanting to know the status of this order and still no response. I sent these in early because I need them for a vacation coming up at the end of the month. Would sure like to know when I will get them. I would not order from them again.

I have ordered two pairs of glasses, twice. A friend encouraged me. It wasn't hard to do the measurements, and the glasses themselves are terrific.

I heard about 39DollarGlasses online. A review of a cheaper glasses said it's better to go up a notch to 39DollarGlasses. I filled out an order on their website. 4 days later they came in the mail to my home on the west coast. The glasses work fine, just as good as the ones made by my doctor's office. $40 instead of $200.

Prescription Glasses and Sun Glasses - This site is the best cheap glasses. Absolutely love both pairs. Fit perfectly and arrived in about 14 days to New Zealand from New York. WOW.

I purchased a pair of glasses from 39dollarsglasses.com. Unfortunately it seems there was a mistake with the lenses or the prescription. After wearing it for a while my eyes pained. I called customer services asking for a RMA label to return the glasses. The customer service representative was pleasant and helpful, within 2 minutes she emailed me the RMA label. Within 5 working days of receipt of the glasses my Credit card was refunded.

Ordered my sunglasses on Jun 29th, but made a tiny typo on prescription which the system caught. Fair enough, so sent them my prescription on Jul 17th, but nothing to confirm. Sent an email Jul 29th requesting some sort of update on what was happening, no response. Called them too, hung up after being on hold for half an hour. So far; over $100 out of pocket, no communication from vendor, no sunglasses, summer almost over!

I place my order on the 24, with next day delivery. It's the 29 and I didn't hear anything yet, I decide to call and ask about my order. Guess what? They say my glasses still in production and probably they will be ready by the end of the week if they pass the inspections. How long will take to make a pair of glasses when lens craters make them in one hour? Even Walmart have them ready more faster. So where's the fast and next day delivery part?

Happy with my glasses. Upon reviewing your shipping policy I feel that I was unfair in the time-frame expectations I had. I do wish that you would respond to emails within 24 hours though. Other than that I'm happy. Thank you.

I sent my frames into the company to replace the lenses. They sent me an email back saying they could not use the frames. When I asked why they were very rude and said they do not have to explain why. I told them I had a duplicate frame and they said to send that. I sent that to them and they replied "We have decided to cancel your order." They claimed that my frames were too expensive and they did not want to risk damaging them. "Because of valuation of the frames, and because we would not be willing or able to compensate you financially for either of these frames, we would prefer to not risk breakage." I would be very cautious of a company that does not trust themselves to not break a frame that you send them. I paid almost $15 to send them both frames and waited a month and got nothing. I am using glassesusa.com now and not having any issues.

I knew someone that purchased the lens replacement service and received great quality lens for a fair price so I decided to give this business a try. My new Prada full framed glasses came with plastic lenses and I was in need of a replacement lens service. So, I provided all the required information and sent the glasses in to be serviced. The ease of ordering was really desirable to me, so I had no complaints and excitedly expected my new glasses in 1-2 weeks. However, 3-4 days after shipping when the company received my frames, customer service reached out to me stating that they could not figure out how to service my glasses. The customer service agent asked what I would like to do with two choices: Full refund and return the glasses or full refund, return the glasses, and ship the frames back to them partially disassembled.

I have ordered two different frames. The first was metal frame that I had a week and they broke at the edge of the frame at the nose, at a weld. I called and they provided a second frame free of charge. Took 10 days to get. I replaced the glasses in the new frame and it was about 7-10 days and they broke again. At a weld. I called and complained and again they sent a new frame. The frame name was Leonardo. Since I had so much trouble I decided to order a second pair. This time I ordered a titanium frame. In between, the first frame broke again. When I received the titanium frame I started wearing them. When cleaning them about a week later they pulled apart at the edge by the nose at a weld. I called and they wanted me to send them back. Then told me it would take two weeks to get the glasses back. I explained all that had happen and the Girl explained they needed to see what had happen. I agreed and waited for the RMA to send them back.

Hi. I have been a customer since 2007 and buy a new pair of glasses about every 2 years. I have never had a problem and always received a quality product. This last pair I ordered were not correct so I decided rather than call I would contact customer service via email. I wasn't in a rush. Automated reply stated that I would be contacted in one business day. To my delight I was. Received an RMA and sent it back priority mail at my expense even though 39DollarGlasses offered a free return. Just wanted to get there within the same week. I found I was contacted immediately if questions arose.

I have purchased six or seven pairs of glasses from them, and had some kind of issue with four of them. First, they shipped with the wrong color frame. With another pair (of reading glasses), they called to confirm the prescription, and then shipped them with the wrong prescription. A third time, one lens was a bit too small for the frame, so it kept popping out. This time, they say in Order Tracking that "Your glasses did not pass final inspection and we are currently expediting your order through production.

I specifically chose 39dollarglasses.com from among the many other online eyeglass stores because of their supposedly fast order processing and shipping times. Their website states: "Over 95% of all orders ship within 1-3 business days. For some higher prescriptions and multifocals (progressives and bifocals) it may take up to an additional 1-4 business days to process your order." My order did not include a high prescription or progressives or bifocals. I specifically requested rush service and paid a significant surcharge for overnight shipping.

Please be very careful when ordering glasses from this site. It appears that I inadvertently entered a minus sign instead of a plus sign on one of my prescription fields. Although I have no way to prove it was me, let's assume I did it. When I received my glasses, I, of course, couldn't see out of them so I sent them back along with my optometrist's prescription. It was free to do so as advertised.

The company has made things right, star-rating has been updated appropriately.

They continue to work hard to make us happy. It is appreciated.

Placed my order for prescription single vision sunglasses and a pair of readers. They were made incorrectly, I could not see out of either pair. I spoke with Customer Service and the representative said he would put in an order to remake them and sent a shipping label for me to return the glasses. I immediately sent the glasses back (that day). I later discovered that they had not begun the remake as they were waiting for the original glasses to be returned but upon investigation on my end, the package had been received by them a few days prior. Then they said they would remake them and I would have them soon. I received one pair today and they were the same glasses - they had not remade them...supposedly the other pair has been remade but I do not have them yet. It has taken five weeks to this point and I am disgusted.

Excellent service and super fast. You have the ability to track your order and know in which part of the process are your glasses.

No problems... in fact one year, they sent 6 pairs of glasses instead of 2! I called as I did not want anyone in trouble for doing this mistake. A senior management called me and said a rookie made the mistake. She assured me the woman was not in trouble. I offered to send the extras back... She said keep them. Well, I told her I would donate the extras to people that needed them. Glasses in Canada are overpriced, a ripoff, I buy them when in Florida. People in the USA should not complain... your glasses are cheap. Kudos to 39 dollar glasses.

Wanted Prescription Sunglasses. Optical Shop $$$. Bummer. Gave 39 Dollar Glasses a try. Uploaded a selfie and tried glasses on my own photo. So much fun! Got some great tortoise shell frames with gray lenses. PERFECT! Ordered on a Friday, received on Tuesday. Made in America. Posted my pic on their FB page and got a credit of $11.50. YAY! Immediately ordered another pair. Ordered on Thursday, delivered on Monday. Turned 5 friends on to 39 Dollar Glasses. Love, love, love the glasses cases and the gift of an eyeglass screwdriver with my 2nd pair. At this rate, I can have glasses to match whatever I want. #SOHAPPYWITHMY39DOLLARGLASSES!!!

We received a phone call from a very concerned staff person. Apparently there was an error in communication and she truly worked hard to rectify the problem. We received the second pair of glasses and were instructed to send them both back, which we did. They offered to send us new glasses with the corrected prescription. They were also kind enough to offer to replace one of the frames that was too small. We are very pleased and just waiting on the new corrected pair of glasses to arrive. Thank you very much! Our faith has been restored in 39dollarglasses.com

I bought a pair a couple weeks ago, and paid for next day shipping. Nonetheless I still waited a week for them to even ship the glasses, "due to my prescription," which was actually pretty average (-3,-3) . And once they did arrive, they just looked so cheap, I put them aside as an emergency pair. I also ordered from another company online, and it was actually cheaper...about 40 bucks total, and they were shipped quicker, and all around better quality. These don't slip off my face unlike 39dollarglasses.

I want to thank you for the great job in re-lensing my glasses. I feel it was a fair price and good turn around. Thanks.

I received my eyeglasses from 39dollarglasses and discovered they were much darker than pictured. I attempted to contact customer service using their online contact us form to request a return. My first attempt was within 2 days of receiving my glasses. After not receiving a reply, I again submitted my concerns via their Contact Us form. Again -- nothing! No reply from 39dollarglasses whatsoever. I was well within the 10 days stated in their return policy, although now that is coming to a close. Disappointed to say the least.

Per their website, "ENJOY EVERYDAY FAST SHIPPING & EASY RETURNS!" I have tried contacting them to request an RMA # since last week and they say it takes 1 business day to reply back. I wanted to get a lighter tint on my sunglasses as the ones they sent are extremely dark. I have been waiting and waiting to hear anything back from them. Makes me regret ordering anything from them.

I absolutely love using 39dollarglasses.com to purchase prescription glasses and now sunglasses. They are great value for the price and ship quickly. Customer service is great as well. I recommend this site to all friend and family.

My glasses were perfect. Right prescription and great fit. I'm glad I got them from the website instead of paying $100+ retail.

I receive two pair of glasses. They fit perfectly. It was really nice and I love them. The price was great and I'm having for a while now no problems. Thank you for the glasses I have.

I had an unpleasant experience with one of the big eyeglass chain stores, so I thought see what other options were out there. I wasn't sure how good the quality of the glasses would be for such a low price. I have been able to buy several pairs for less than one pair would have cost elsewhere and the quality has been much better than other places. I have bought my glasses from 39dollar glasses since.

The company has gotten in touch with me, and they were prompt in following up on the state of the order. There was a problem in production, that resulted in failed glasses the first time, so a second round of production was done, explaining the longer production time. There was no record of this failed production, and this was not communicated to me. They apologized for the confusion. I'm satisfied with the results of ordering from them.

I have been ordering my glasses from 39dollarglasses.com for years and have always been pleased with the prices and the product. They always have great promotions to earn rewards toward your next pair of glasses. Highly recommend!

The glasses are inexpensive and well-built. Customer service helped with reading my prescription. I'm telling everyone to use this company!

I was not able to replace my six year old glasses. I just could not afford to pay what the local optical offices charge. I decided to look online but I was almost afraid to order because of the value for the $. The glasses I received are the same as I would have paid more that twice the amount. Thanks so much for making it easy for me to see better.

Great frames, great customer service. Please keep these frames in stock. Also have eye exam in March 2015 and I want another pair in different color.....

I've been ordering my glasses from 39dollarglasses.com for the last 5 years and I have ALWAYS been satisfied. I refuse to buy them from anywhere else. :) You can't beat the price and the style selections- I have received so many compliments and I always recommend to others!!!

I ordered a no frills pair of glasses with no upgrades. Shipped, they cost $48. The glasses looked great and had a nice weight to them. The prescription was dead on. My wife loves them. We will be ordering again. It was a great experience, and the price of the glasses was very reasonable in my opinion.

Awesome deal, excellent customer service and delivered on time! Would and have recommended to all my friends and family. Thanks for everything staff of 39DOLLARGLASSES.com.

Great customer service. I had a problem with lens falling out of frame. Was offered an alternate frame with lenses as well as a replacement frame at no charge.

This company is wonderful. I had a pair of glasses that I didn't feel were the correct prescription. I tried to wear them for a few months but couldn't see so I contacted them. My warranty/return days were past but they still were helpful enough to make sure I was happy. They went above and beyond to make sure I got what I paid for and you can't beat this place for the price and product. Thanks!!

I want to thank you for your fantastic customer service. Through my own fault, I submitted the wrong prescription. Without question, I was sent a pre-paid label to return them to be reground. They arrived today and they are marvelous and excellent value for money. I would have spent at least $200+ at a local big box store's optical department. Feel free to use my name in any testimonial.

I love this company. I have been using them for a couple years now and they are fine, even introduce my friends and family to them. When I need a pair of glasses away from home they come in handy. I paid 300-500 for my regular pair that can get damage or broken, but If I have an extra pair to use I can save my other one. The people who are complaining better be happy there is a place like your company where we can go if we need an extra cheap pair and the price is good. Thanks guys for being there for me.

I've been a client of 39Dollar Glasses for five or more years now. I've typically received prompt service and a good product for the money. The last time I ordered, I had an issue with my glasses breaking within one month of purchase. When I contacted the customer service rep, she took care of it. They sent me a new pair of glasses at no charge, and I didn't even have to return the original pair. I'd recommend this company for low cost and nice folks in the customer service department.

As per my email, I would like to make a review on your glasses. I have ordered 4 pairs and can Only say.....THEY ARE THE BEST GLASSES I HAVE EVER WORE FOR MORE THAN 50 YEARS!!! Please tell me how I can make a review!! Thank you very much and Good Job from all of you.

I bought a pair of glasses with standard anti-glare and anti-scratch coatings. Immediately, I dropped them and they landed lens-down on the dirty floor. I picked them up and there was a little dot scratch right dead center of the lens. I was so disappointed and contacted 39dollarglasses via chat. I admitted it was my fault for dropping them but that I was disappointed that it scratched "so easily" and was inquiring about possibly a different kind of scratch resistant coating or something. With no debating or hassle, the representative said she would send me another pair for FREE and I can keep the original pair. Additionally, the prescriptions have always been right-one. I have shopped at several other online glasses stores and 39dollarglasses is tops in my book.

I purchased two pairs of glasses. My overall experience was pleasing especially for the price. I can see and my frames are now updated with current trends. I know it may seem like a risky purchase, however you must remember all purchases are returnable if unsatisfactory and for as cheaply priced, they're definitely worth your time and money.

After reading many of the reviews I noticed a pattern for bent frames, cheap frames, forever shipping and wrong prescriptions. I would be okay with a bent frame because that is very easy to fix, but not a wrong prescription. Well I got my order today (9/10/14) after ordering on 9/4/14. It only took six days. One pair, Tony Brown - 6.00 Clear Seiko super high index lens, SR + UVA/UVB + anti-reflective coatings and frame are very light. Lens is sharp and clear, no blemishes. As long as you are not expecting the quality feel of a designer frame, you should be okay. Frame is cheap, but looks nice. The other pair I got was a Fulton Matte Black, same prescription but in a Pkg. F: Polycarbonate polarized sun lens. Sharp view but not as sharp as the Seiko. Fulton frame is made better (stronger) than the Tony Brown frame. Very happy with both for the price.

This was my very first time to order glasses online, and I used various reviews to choose the right company, but within my restricted budget. I picked my glasses using the virtual imaging available on the easy-to-navigate website. I was nervous about what they would be like in person, how long, etc...I received my glasses in about a week. They are fantastic, well made, perfect vision and I got them in about one week! I chose a pair I would have chosen at an optical store (went with Hemingway) and am so impressed. At $68 bucks, SHOP USA and try this company.

After realizing that I needed glasses, I did research on the most price-friendly options after being quoted $300 for the cheapest pair at another store. I saw 39dollarglasses and figured it would be the best option. I did check to see that they were BBB approved, and to my relief, they were. I understood that they would be more than $39 dollars, but what I didn't realize was that my shipping time would take possibly upwards of three weeks. I placed my order on the 15th of July and saw that, upon first inspection, the glasses had failed. The estimated production time of lenses like mine was a mere 5-7 days.

I ordered two pairs of nonprescription sunglasses with upgraded lenses, for just under $100 each. When they arrived, we were truly shocked at how thin and flimsy they were and at how poorly they were constructed. There were visible gaps between the lenses and the frames on both pairs and the lenses were ready to pop out of the frames. One of the temples was damaged at the hinge, making it permanently (and very visibly) bent in at an angle. When I immediately called to ask how to return these trashy and defective sunglasses, I had to wait on hold for some time.

Several email submissions on their website did not go through. * feeling of being ripped off $39.00 (lousy) glasses came out to $143.00 (not designer glasses) - OUCH! what a rip off!!!!!

Please DO NOT send your glasses here if you want to get them re-lensed. I called and asked if they would have a problem with my glasses which are very similar to a style they carry, and that the glasses were my only pair - so delays should be avoided if at all possible. I was promised a satisfactory result only to be emailed 2 weeks later that they can't replace the lenses. They then suggested that I spend even more money and order one of their glasses. I chatted with a customer service agent, who explained that there was nothing she could do even after I explained how unhappy I was with the situation I was in. SO BUYER BEWARE - CHEAP PRICES, CHEAP SERVICE.

After a lot of back and forth , this problem was finally worked out. In fact, it was beyond my expectation! The original complaint was answered rudely but the follow-up was stellar. I will continue to do business with 39 Dollar glasses based on their most recent response.

I ordered a pair of glasses (the total was $116, NOT $39) that arrived promptly in the mail. The quality was horrible. The frame was so bent/crooked that the glasses were completely unwearable. The frame also came with a visible scratch on top. I requested a full refund, and the company emailed me a return shipping label. I sent the glasses back to them on May 7, and 8 days later, the package has gone back and forth five times between two different post offices because the company sent me a label with an incorrect bar code. I called the postal service to figure out what was happening. When the agent looked up the mailing address of 39dollarglasses.com, he said,"Wow. " Apparently this company has done this A LOT. It makes me think that they are negligent in their return shipping practices. As long as they don't actually get my glasses back in the mail, they will not refund my $116. I am beyond angry.

After having my glasses for only 3 days, I called and told them my prescription appeared to be incorrect since I was not seeing correctly from one eye. This prescription was exactly the same as two other pairs I have. Customer Service said "no problem" and sent me an RMA to return them. I returned them immediately and they acknowledged receipt. They emailed me and said their lab had to check them. After not hearing from the lab, I called and again spoke to Customer Service and told them I was unhappy. They said "no problem" and said they would issue me a refund. Bottom line, they refunded me HALF of the price. BEWARE - they are allowed to make mistakes and penalize YOU for it!

Read some of the reviews here and was somewhat dubious about using this company. Sent my order in and got the glasses back in a week. Wow, glasses were out of focus. What happened? I had made a mistake entering the +/- from my prescription. Got customer service on the phone twice within 15 minutes. Emailed me return postage, and remade the glasses. I offered to pay for my error, and was told there was no additional charge. After waiting a week for the post office to return the glasses, they were remade and back in three days. All things being equal, I am a happy customer!

They failed to make my glasses correctly not once but twice. Finally demanded a refund. They have a don't care attitude about the customer. They use to be good but now there is no communication with the customer. What happened to them?

This company hides this service on its homepage. That should be a warning. Twice in succession, the firm has charged me, then refused to install new lenses. I have to wait for the refund and return of the glasses. I have gotten the message. Not interested in lens replacement.

I ordered two pair of bifocal eyeglasses. The site says they should be made in 5 to 7 days. I didn't get them for nearly a month (after two inquiries). When they finally came, the paperwork accompanying them had the correct prescription (that I had supplied) but the lenses were 100% wrong. It honestly looked as if I were looking through a glass Coke bottle sideways. NOTHING was in focus - near, far or in between. One pair was worse than the other but neither was anywhere near correct. To their credit, they refunded my money without a hassle. The rating above is inaccurate. I am not "angry". I am just very disappointed to wait so long to get a useless product.

My first pair of progressives had symbols and numbers inscribed in both lens. I did not notice them right away. After complaining, they sent me another one. This pair had even more symbols, lines and numbers on them. What the heck? Do I need to just stomp on them, and go somewhere else?

A couple of months after buying a pair of glasses from 39glasses, the coating, for which I paid extra, started to wear off of the left lens. A couple of months after that, the problem got pronounced. When I wrote to customer service, at first all they cared about was my order number, which they actually already had via my email address. Then they said I had two pairs, which surprised me. Then they said I must have generated a second order number myself. At no time did they actually deal with the problem of the coating; they had no interest in it or in helping me with it. I now have to get new glasses somewhere else and send them the glasses so that they can see that the coating is worn off of one side of the glasses.

Ordered 4 pair and 2 were defective. Refund request refused. No phone support. No email support. Company is not registered as a legal corporation in NY, nor as a foreign corporation doing business in NY. They are hiding because of their fraudulent business practices. They produce a horrible product and have no interest in honoring either their published guarantee nor the Uniform Commercial Code that legally mandates they must deliver the advertised product. If you've purchased from them, don't bother trying to get a refund, simply initiate a charge back with your credit card provider.

I have purchased eyeglasses from 39dollarglasses for several years with good results. On my last order of 2 eyeglasses I mixed up the prescription. They were returned and replaced at no charge. Great service if you aren't in a great hurry since I've found that it takes a couple of weeks from placing the order to getting the glasses.

The frames and lenses are great and very well priced. However be very wary of the shipping options. Had 3 different orders arrive late. They will not notify you if the glasses are taking longer than expected to produce and will not refund shipping. I paid Next Day Air twice and the tracking on the website would say the glasses were complete. 4 days later, I still didn't have them, no call, no emails, and when I called, they would say they took longer than expected and would not refund the shipping. Third time I ordered with regular shipping option and they arrived in the same time frame.

I sent my glasses to them about a week ago and haven't heard a thing. I had glasses that were chipping off on the glass part by the frames. I sent the glasses and the prescription. Where are my glasses and why haven't they let me know something? Usually, I have had no trouble but now I'm getting a bit nervous after I read the complaints. They should let folks know something.

They are incompetent and thieves. Twice I sent back the glasses that they made wrong and then they had the gall to ask me to pay half the price to fix their mistake. When I asked for a refund they only gave me back half of my money. Have a claim filed with the Attorney General's office.

I ordered overnight shipping. I am on business day 10 and still no glasses. I called and waited 20-30 minutes on hold for someone to pick up on two different occasions. Finally, I hung up! I emailed and they did respond and inform me that my glasses "should" ship by weekend. I asked for a full refund and they never responded. Glasses still have not shipped.

Purchased top of the line Varilux Transistion lenses with titianium frames. The prescription was wrong in the left lens. Took glasses to optical shop to have them checked by doctor so I had documentation of bad prescription, even took pictures of the them. Sent them back and have not heard a thing since and verified they had been delivered back to them by tracking delivery verification. $39 glasses has my $300 plus, my glasses and oh well, attitude at getting this rectified.

Despite being slow, last year they delivered great lenses on a different pair. This time, I happened to be on Long Island and dropped off the frames. In 6 weeks, 4 weeks after my order was promised, they came back with a permanent smudge on one of the lenses, "top of the line Crizal" for an extra $119. Two weeks later, they came back but instead of the "top of the line Crizal", I got their entry level Crizal Easy instead. It may be just as good but not what I was sold. I will go elsewhere next time. Yes, I am very particular. I thought I was getting a bargain, but I was wrong.

In 2009, we sent in frames to have new lenses, even though 39dollarglasses says that they put new lenses in and sent them to use within a week. This is not true. It was a month. Still, we were satisfied and okay with waiting. This August, we sent frames in again to have new lenses. After that it became a nightmare. They say that an email was sent stating that they would not use the frames we sent. We did not get the email, so we kept checking online for the status. The status each time says, "in production". I tried and tried to call but you but I cannot get through on your phone lines. Would it be that difficult to add an employee and a couple of new phone lines? When I finally got through I received an employee, Lisa. I suggest you request a different employee because she was extremely rude, ran me in circles. I ask to speak to someone in the marketing, administrative, customer complaints, public relations, anyone that I would be able to be treated as a customer, who buys their service and anyone who would be willing to hear the customer's frustration. Well, they were all in meetings! After I called 2 mores times, I received a return call and it was a nightmare. All sorts of excuses and very unwilling to hear why the customer is dissatisfied.

I bought three pairs of glasses: Full-time wear, full-time wear with transitions and reading (which took over three months to deliver). The transitions were supposed to come with a certificate of authenticity. None came. I called Lisa, she said I ordered sun sensors. I told her you only advertise six types and no sun sensors. They do not advertise sun sensors, only transitions. She said, send them back with a 30% restocking fee and pay more money and we will give your transitions. I told her, when I first purchased glasses and asked for transitions, you said yes with a $40 extra charge. I agreed but did not get it. I found out the transitions was from the transitions company in Florida. As my father said, cheap is dear. Shame on 39dollarglasses.

They completed order and mailed the item back to me via USPS with a delivery confirmation# *****. The post office states that they delivered the item on March 21st at 12:56 pm. The item was negligently left outside my locked mail box by the carrier. Therefore, I never received the order. The post office states that they are not liable for this type of delivery and that $39dollarglasses should be liable for it. On the other hand, $39dollarglasses.com states that they are not liable either. (I have names and dates of everyone I have spoken with and what they have said).

Ordered a pair of sunglasses with progressive lenses. Received them the first time and the prescription was wrong. Returned them and the glasses did not pass their inspection. They remade the glasses at no charge, but when I received the second pair, the prescription was correct but the lenses were clear, not tinted as ordered. Sent them back again. The next pair was tinted but the prescription was wrong again. Returned them again, and this time I was told the glasses did pass inspection. Only option given was a 70% refund less tax and shipping. Impossible to reach a human by phone. Sent an email explaining the chain of events. Received a canned response saying they would process my 70% refund but did not address my specific case. Anyone can just look at the glasses with their naked eye and tell there's no progression in the lens. Will never do business with this company again. Lost about 27, plus my time trying to resolve this.

They sent me eyeglasses with the wrong prescription. I returned the pair and they have acknowledged that it was indeed the wrong prescription. I requested a full refund repeatedly. They refuse to do so even though they state on their website that they offer an unconditional warranty.

I ordered a pair of glasses based on a perscription I received from my optometrist. The perscription specified an axis of 0 for the right lens and 18 for the left lens. The web site would not allow me to select a 0 for the right lens. I called support. They told me to contact my optometrist. He told me to use 90 and 108.