Vivid Seats Reviews

I paid over $7900 for 2019 NCAA final four tickets to Vivid seats. They did not deliver the tickets in time to attend the event. They said they would attempt to reissue the tickets in time. They said if they were not received in time they would provide a full refund. Now they will not give me a refund. I I have never been ripped off like this ever. Never use Vivid Seats! Scam!

I bought ticket for Pink concert April 13th Saturday in Honda center from Vivid Seats 5 months earlier. They sold expensive ticket for 4th level for $84. (440) I found the second floor for $74 from box office same day of the show. You should be ashamed of yourself. Overselling seats that you can find from Ticketmaster.com for much cheaper. The box office lady told me that original ticket they bought for my seats was $55. At least with Ticketmaster or their box office you can upgrade. I feel my money was just wasted! People be aware. Do not buy from this website. You are just wasting your money. (** order Number.)

We came 2200 miles to watch a Texas Rangers game which got rained out and rescheduled for June. Well we aren’t going to stay or spend that money to come for that game. We’re not rich. Their pat policy answer was to sell the tickets on own in Canada. They kept on this over and over. With at least five different employees. They had no concern for our situation and left us on hold many times where we thought we had been let go. All we wanted to do is use the money from the tickets to go to a game the same week we are in Texas. It’s rocket science. But they would not move past their written in book answers. No help how to sell the tickets from another country away and the lost of selling tickets we have to find without help as they tell us.

I purchased 2 tickets from Vivid Seats on March 15, 2019 for a game to be played on April 7th. I received an email on March 22 informing me the tickets had been sent. I called customer service letting them know the tickets had not arrived. I continued calling over a three week period trying to resolve my concern about not receiving the tickets. Vivid proclaims that they have a 100 percent customer satisfaction policy "Peace of Mind". I can only say I have never experience less peace of mind when dealing with a company... Their policy is to never refund a purchase. Haha, I found out the hard way, but you don't have to. This is a warning. "NEVER USE VIVID SEATS FOR ANY PURPOSE".

I would strongly recommend that you buy your tickets elsewhere due to the dissatisfactory customer service I have been receiving by Vivid Seats. They do not care about their customers as I have emailed them 20 times, tried to live chat them, called them 35 times without any response. I have been trying to speak to a manager or supervisor about some issues regarding my ticket however no one is bothering to reply to my emails or even send me an EXT number so I can contact them. REALLY unhappy with my experience with Vivid Seats! Save yourself the time and money and gain a better customer service experience by buying your tickets elsewhere.

Don’t even dare buying your tickets using this website. I end up paying for a VIP ticket but it won’t let me download my ticket but instead a 25 GA ticket was given to me. I want the rest of my money back. I tried looking for a customer service number but they don’t even have any...need to shut this website down!!!

I bought tickets that were $250 each. When the bill came it was $644!! I called and they told me their "system calculates the service fee!" Apparently the service fee for sending tickets via email is $137!! I asked for more specifics, but they kept telling me the same thing: "We charge that to guarantee that you get tickets." This arbitrary amount added on top of the bill is ridiculous. He said it was on the website when I ordered the tickets, but if such a large amount had been clearly displayed to me, I would not have moved forward with the purchase. He then said he would transfer me to a supervisor. I was put on hold in forever status, because no one ever came back to the phone. Do not use their services. You can get tickets without these ridiculous hidden fees anywhere else.

My wife paid $922 for two tickets for INK with PayPal to Vivid Seats. Vivid Seats confirmed the transaction. Later the same day they sent the following: "Your Vivid Seats order 2656... for INK has been set for cancellation, as we cannot accept orders from individuals who have attempted to withhold payment for past ticket orders from US or from another company in our industry."

Purchased 2 tickets to a concert. Received email that they had been delivered to Flash seats. I look in Flash Seats and there are no tickets. I emailed, chatted and spoke to a couple of ESL customer service reps who had difficulty understanding why I had a problem. However, the answer I got? I, the customer, have to do the work to fix the problem. I have to take the time to set up a new email account and a new Flash Seats account because they have no way to interact with Flash Seats. That is obviously not the case since they have to send the tickets to Flash Seats for me to use them. The most ridiculous and laughable customer service I have ever encountered.

NOLA VIP rip off. No Stones. No Fleetwood Mac. No refund. We have now paid $1,000+ for one day tickets to see bands I’ve never heard of. Never, never, never buy tickets from a reseller! Lesson learned. Bye Felicia and Adios Vivid! Grrrr....

Purchased 2 tickets Thursday am for a baseball game. Was sent an email that I would have link to tickets in a hour. Never got link, called Friday and was told I have to wait until Saturday am. I called back Saturday 3 hours before the event and was told tickets might not be available until 1 hr before start of game. Such BS... I explained I needed to drive to venue and did not want to do so if I did not have tickets in hand. They said be patient, which causes a lot of stress going to a fun event. Eventually I got my tickets 1/2 hr before start of the game. Customer service was horrible. They just protect their sellers and not the buyer. If you want a stress free process of buying tickets DO NOT BUY from VIVID SEATS.

Online purchased 2 tickets to the Tyler Perry's "Madea's Farewell Tour". Purchase price for 2 tickets, 12-13 rows from stage. Charge to my credit card $651. When I printed my tickets hours before the play, To my surprise each ticket states, "PRICE & ALL TAX $89.75"!!! I was overcharged $471.00!!! on 2 tickets. Too late to get on phone to complain, as theater was 2 hours away from my location. How can I complain and try to get some of my money back? THIS WAS A TOTAL RIP OFF FINANCIALLY!

I purchased 6 tickets for Ron White for 4/27 in Napa, CA. The tickets were $151.00 each. My credit card was charged $1153.62. I got on chat line to go over and before I could respond, that chat was ended. They give 30 seconds for a response. I was told it was a service charge. I never saw one reflected anywhere. I have never seen that with other resellers. You need negative numbers to rate Vivid Seats.

I bought 4 tickets online from Vivid Seats for the Hypocrisy/Fleshgod Apocalypse show at Bottom Lounge (Chicago, IL) on April 5th 2019. Me and my brother drove 3 hours to get there, and met a cousin and a friend in Chicago and headed to the venue. We get there and the guy tries to scan the tickets... but they weren't working. I told them I bought them online from Vivid Seats. He looks up at me and says "Yeah, you guys have been ripped off". I was shocked. He said Vivid Seats bought tickets from them, and before the show canceled their tickets and got a refund. So these tickets were no good. They already knew there would be problems, and already banned Vivid Seats from buying future tickets from them. Luckily for us he said don't worry about it and let us in. I will never buy from the thieves at Vivid Seats again. I'm currently disputing the charge as thieves don't deserve my money. The venue and the bands deserve it.

I will never buy another ticket from this place. I bought tickets to Ozzy and he postponed his tour until next year. Cannot get a refund and customer service argued with me. Very rude. The set up is not fair to the buyers. I would NOT recommend Vivid Seats.

Bought tickets to Rolling Stones at Jazz Fest NO. The Stones cancelled their tour. Tickets were higher and harder to get, so the charges were higher. The website states there will be refunds for all cancelled shows. The Stones cancelled the entire North American tour, using the words "cancelled." Vivid Seats is not standing behind their advertising, and does not disclose their true policy. Nobody should buy tickets from them.

Consumer service is ridiculous; they only argue with you. Sellers can fraudulently misrepresent the tickets and Vivid Seats only protects the sellers. If you absolutely must use this service then make sure you take screenshots of each part of the transaction -- especially the first screen when choosing your tickets. My husband and I were completely ripped off.

They charged three times the price of the concert ticket in addition to a $58 fee that was not specified upfront. I called about the fee and they would not do anything. I was told the tickets would be at Will Call. When I got to the venue there were no tickets in my name at Will Call. I had to purchase additional tickets at the box office to see the show. The box office said that Vivid Seats was not authorized to sell their tickets. Sadly I was not the only one who purchased from Vivid, lots of disappointed and angry people at the venue.

Vivid allowed me to create an account to sell concert tickets and my listing states active. Several days went by and noticed the tickets were never posted. I called customer service and they did not post them since I am a new seller? The tickets did not pass their validation process because they were not purchased through them? I was never notified through e-mail. Customer Service stated, they do not notify you when ticket validation issues. I have purchased many tickets through them, but no longer.

Just check other websites first. The prices can be even double the price of other websites and they do not have any evaluation system for that. They do not let you sell a ticket that is for an event in Toronto, so you can just sell your ticket if it is in the US. They do not refund a penny to you and no price match. Total ROBBERY.

Their telephone customer service is awful. When I called about the last minute delivery of my very costly Pink tickets via email I could reach no one. I went through a vast array of prompts and pre-recorded questions, none of which applied to my question. I tried their online chat multiple times and was left holding. This is all avoidance on Vivid Seats behalf. They get your money and its a wrap. In the end, the tickets were bad, as there was a cameraman right in front me & my wife's field of vision. Post concert I received an email from Vivid asking if I had a "photograph" of the view, to which my answer was "why would I photograph a bad view"? In the end I got screwed and what was supposed to be a special night out for my wife was ruined. My experiences with Stub Hub have been good, and these folks will call you back if there is an issue. I'll stick with them. Adios Vivid Seats!

I purchased two tickets to an event that did not get sent to me until I called multiple times. They were sent the day of the event as Android screenshots. These screenshots did NOT scan at the gate and we were unable to attend. After contacting Vivid Seats again, I was told that I had to provide a letter (on letterhead) from the event center stating that I could not attend. Why would anyone have asked for that while standing in the event line being denied entrance? Customer service is a 0. Customer resolution is a 0. My recommendation is to stay away from Vivid Seats if you want to attend the event you pay for.

Selling Tickets. There is no one you can talk to. I bought tickets to the Oregon vs Auburn game. A friend of mine backed out. The PDF ticket will not be sent to my phone until a day or two before the game. Vivid said, "You're not a large ticket holder so you can't list and once you receive your PDF you're on your own." First and last time for this company. Back to StubHub.

I purchased baseball tickets and the service fees and deliver charge cost more than the tickets. I cannot get hold of a live person at Vivid seats to discuss this. I am very disappointed in their lack of customer service. I left messages for a call back & nothing. You cannot call them and speak to a live person. Why?

I purchased tickets to the NCAA First Four game in Dayton, OH. First, they ware advertised $21 each, but the total charge was $89 for 3 tickets. When I tried to get the tickets to enter the game (after I was already there), the link to transfer the tickets had expired. There was no phone number or support. I assumed they sold the tickets to someone else. The next day I found a phone number and they refused to provide a refund. They claimed they did not sell to someone else. Either way, I paid for the tickets, could not use them, did not get into the event after driving there and parking, and did not get a refund. Will never use these people again.

BEWARE of vividseats.com. First of all, I purchased two tickets to the ACC Tournament Basketball Game at the Spectrum Center on March 15, 2019 to see the Duke/Carolina Game. The gentleman, Carlos, the seller at Vivid Seats stated during our conversation that we could pick up the two tickets at the Will Call at the Spectrum Center in Charlotte, North Carolina. When we arrived at the Spectrum Center at Will Call, there were approximately 20 people standing there on their phones. I knew immediately when I walked into the Spectrum Center that something was wrong because there was people screaming into their phones. They all were really, really angry. We asked the man at the Will Call Office for our tickets. He stated that Vivid Seats was selling tickets that weren't really there and that all of those people in the lobby had paid for tickets that Vivid Seats was not providing.

We purchased concert tickets, we then couldn't attend the concert so we tried to sell them and it was the BIGGEST HASSLE EVER!! I was not able to transfer my tickets to anyone that didn't have a smartphone. When I asked the Representative (Michael) if something else could be done his response was "well, they'll just have to borrow a smartphone." Their fees are outrageous, their phone service is non-existent, if you need customer service you will need to get on their chat. I WILL NEVER USE THIS COMPANY EVER AGAIN! I was not able to leave the "stars to rate" blank. This is why I gave them one star otherwise it would be blank.

I purchased tickets on 3/1/19 for a show in May. I hit the accept button and then saw the charges they charged for a 75.00 ticket = 248.00 + their fees. I called them right away to back out the sale. After chatting with 2 reps. They said no refunds - All sales final. Explained I didn't want the tickets. They refused. Then I saw all the complaints through various websites on how awful this merchant is. I worked in Risk for a Credit card processing Company for Merchants. A merchant like this would have been shut down immediately for kind of negativity.

I was shocked to see that I was charged $102 for 2 tickets advertised as $38. It's a big jump and it was unannounced so a total surprise. Not happy about it. After my complaint Vivid Seats said there are charges and fees amounting to $16 (steep for a ticket priced at $38 - delivery $5, for an electronic download, what delivery???). 42% markup is robbery. It's excessive. And they claimed it was visible before I paid. This is simply not true. Had it been communicated on the payment page I would not have closed the window and gone somewhere else.

I had purchased tickets as a gift and received a confirmation number. I then received an email from Vivid Seats and was informed by a customer service agent that the tickets were no longer available. No commensurate seats were available and I was not offered any discount on other seats to compensate for the very negative experience. Avoid this company.

I bought two tickets to Michael Buble in Denver on July 13th. Each of my tickets cost $196, for a total of $392. I checked out, and VividSeats sent me an email showing that they charged my credit card $508.90. WITW!?? So I called Customer Service and was told that a $7.50 charge for Flash Seats delivery, and a $54/per ticket charge for a Vivid Seats "service fee" was added. Despite their claims, the fees were NEVER DISCLOSED anywhere on their website or during checkout. They claim that they're just "a marketplace connecting buyers and sellers." So no refunds. And all sales are final. Nobody could show me where ANY fees are disclosed in the checkout process. This is outright theft.

To start off I bought spring season tickets to a Cubs-White Sox game. Bought the tickets 30 minutes before the game had started. Well 20 minutes later I never got the tickets so I called in to Vivid Seats and the girl said she would give me an upgrade for the same price so I said why can I just have the seats that I bought. She said the seller had an issue. Who knows. This was the 2nd time this has happened in the last 3 months. I went ahead and took the tickets because I want to take my daughter to 8 Spring training baseball game which were a $100 seats for Spring training that's a very good seat.

Vivid Seats sold me concert tickets, come day of show I had no tickets to recall thru their friend Flash Seats. Flash Seats said the seller, who is someone Vivid Seats did business with, retracted the tickets. Vivid Seats wants to throw the blame but bottom line I paid on my end, they failed to produce the tickets or give me a refund. Giving them a 1 star rating is too good for them. They don't deserve any stars!

I bought tickets yesterday, the event starts in 2 hours and I still do not have tickets emailed. THIS IS A SCAM COMPANY. They do not sell tickets, they take your money then they look for tickets, you will never get your tickets. IT'S A SCAM.

On February 23rd I purchased 2 tickets via Vivid Seats. The credit card was promptly charged with a sizable fee. The confirmation for the March 8th performance read: "Your tickets are expected to be sent by 03/07/2019." I am writing this on March 7 @ 7 PM and do not have the tickets. Called them and was advised to wait until midnight. What kind of service is that? If you can't deliver as promised, don't 'wait' - communicate with customer instead of waiting till the last minute. Never will I use them again and don't advise others either.

After purchasing tickets online from Vivid Seats, the website stated that I would receive a confirmation via email followed by a separate email that would contain the tickets. The confirmation arrived as stated but continued to state that the tickets would not be forwarded until the day of the event which was three weeks away. This practice is completely misleading. They drafted my credit card for the full price of the tickets three weeks in advance and failed to provide the tickets via the email that was supposed to immediately follow the confirmation. I was forced to purchase additional tickets and was not able to use the ones provided at the much later date by Vivid Seats. I recommend purchasing tickets elsewhere.

I purchased tickets on two different occasions. Last week purchased 2 tickets and was charged $60.00 for a service fee. Which is insane! Then I purchased more tickets a week later and was not aware I was getting charged 157.00 for a service charge. It was after I purchased I realized how much the fee increased on my debit. When I called they said no credit could be given and they have the right to charge whatever fees they want. I called 2x and 2nd time I was given a credit of $79 towards new tickets. I will never purchase from them. Complete rip off!!!

I've purchased from Vivid Seats 5 times and I've never disappointed. Each event I purchased was sold out and Vivid would often be my last resort. 3 P!ATD concerts, 1 TOP concert, and 1 BTS concert. Each seat was in the right location, I received my tickets early except for Twenty One Pilots. I didn't receive an email for the tickets 'til the month of the show. They explained before the purchase that it was for security purposes, which it did bother me a bit. Another flaw is the fees. The fees definitely depend on what type of ticket you're after. BTS was one of the hottest events that I purchased and their fee was $100 for each ticket. Sounds ridiculous, which it really is. I remember P!ATD and TOP being around $50 which isn't far from Ticketmaster fees I believe. Overall, Vivid Seats has always given me a wonderful experience and a wonderful way to get tickets to sold out shows. As long as you're okay with the fees, you should be happy.

First and last time I will ever be affiliated with this company. I purchased a concert ticket for almost $270. I purchased the ticket nine months before the event. I was told the ticket would be delivered by one week before the event. I was sent what looked like a ticket. I show up at the venue, which took me 2 hours to drive to one way (four hours total drive time) just to be told what I was sent from Vivid was not a real ticket. Long story short, I never got into the show. I called Vivid while at the venue and tried to get the ticket and got no help. I called multiple times and was flat out lied to on multiple occasions. When I called them on their lies, they sheepishly admitted, but said there was nothing they could do. They kept saying they had proof the tickets were sent, but couldn't ever provide that proof (there was no proof). I started a dispute with my bank.

First time purchase and last time purchase. I purchased 2 tickets for BTS concert on May 4, 2019. Over $3,300.00 for them with Vivid Seats, their fees of around $700.00. I thought for them charging that fee I would have exceptional service. Normal fee is 10%, I was wrong! I found out AFTER CHECKOUT/PURCHASE that my tickets would not arrive till May 3, 2019, shipping date May 2, 2019, day before the concert, (two months after purchase). I contacted them and have had nothing but the runaround, they said, "The agreement states your tickets may not arrive till closer to the date."

I purchased tickets on 1/27 for my wife birthday weekend in Vegas (weekend of 3/2). The order stated I will get my tickets by 3/1. I chatted with 2 customer service reps on 3/1 and both time they stated that they are still looking to get tickets from a broker service. In other words, they had over a month after charging my credit cards to find the tickets I purchased and are not successful doing so. They just give me the run around. Not to all, stay away from this subpar ticketing service. This is the first and last time I will use Vivid Seats.

Just letting other people know how Vivid Seats treated us after being a loyal customer and stole money from us. We purchased tickets few months ahead to the event and couldn’t attend. So we sold the same tickets on their website again, after some time they contacted us and told us that the person that bought the tickets was not able to enter the event. We sent all the proof all the emails from them that we received the tickets from them and sold back on their website, didn’t receive any response and after which they just charged us for $300. The tickets were only $180. So far no response, I would not recommend to deal with them, they have horrible customer service and they steal money from their customers!

I never write a bad review, so much so that this is my first time ever and keep in mind that there's bad service pretty much everywhere. However, this particular experience with Vivid Seats was the worst! I was trying to sell tickets with them and needed help finalizing the sale. I tried to contact them through chat, email and called them to try and understand the process and fix the problem I was having while selling the tickets. No one reply to my email/chat messages and in the end I was charged the amount I listed my ticket for. Stay away from this scam called Vivid Seats. What a shame!

Dec 2018... We tried to purchase tickets to IIHF hockey online from Vivid Seats... Didn't work. So we ended up buying the tickets from their customer service with the understanding that they were pdf and we could print them out. They emailed us the tickets and then we find out they are for a smartphone only. We don't have smartphones. Talked to customer service and they told us that we knew this before we bought them (wrong!). So they tell us they will send us pdf tickets. We get them and they are again smartphone tickets. We phone them back and they tell us to borrow a smartphone from somebody.

Purchased 4 tickets for a Phillies Spring training game. They offered redeemable insurance for any circumstances for $31.00. Stated that 900+ people have already purchased said insurance. When I was unable to attend the game I asked for my refund & was directed to contact Alliance Insurance Co. When I called Alliance they told me they had no record of the purchase. My credit card company sent me a confirmation of the insurance purchase. Vivid Seats acknowledged that the insurance purchase was valid, but refused to refund me the money. If I could give Vivid Seats & their customer service a zero I would.

Please go to the Venue and purchase your tickets. I had a bad experience with the tickets purchase from this Company. I paid $293.38 for tickets to see Tyler Perry Show. I wasn’t able to see the show because view obstruction from an overhead projector. Spoke with customer service. They said they had nothing to do with that. They just sell tickets. Some Customer Service. Buyer Beware... I was told they could not refund some of my money back. The only solution compensation credit of $59.00 for future tickets. Because they don’t make money off of the Tickets Third Party Vendor. I refused the credit. If you’re not aware of the Venue seating you should not be selling tickets.

If I could give this company zero stars, I would. They charge just as much in fees as they do the price of the actual ticket, then claim you check a box acknowledging that tickets may be higher than market rate. DO NOT EVER BUY FROM THIS AGENCY. GO DIRECTLY TO THE SOURCE OR VENUE FOR THE TICKETS, INSTEAD. Companies like this only exist because of their predatory practices, including taking far too much money from their sellers and then price gauging buyers. I cannot believe these third-party ticket sellers are allowed to treat customers like this! What a complete sham. I tried to buy tickets to the Austin Rodeo and somehow this agency showed up as the first ticket vendor.

Charged me for seats in a almost straight section for a concert and was even give an assigned area which looked great. When e-mailed the tickets I was sitting sideways in the arena. Called customer service after try to get someone live chatting for almost an hour and then finally got to supervisor who proceeded to tell me they are within their guidelines because the tickets can be comparable. So there is nothing they are willing to do.

I bought NBA tickets in August 2018 on Vivid Seats for a Feb. 2019 event. When I have bought resale tickets at other vendors before, the tickets are immediately transferred to my name and then 48 hours before, the tickets show up for mobile tickets. At Vivid Seats, you wait until 48 hours before for the owner to transfer them. It is now less than a day away and the owner has not transferred them. I have already called Vivid Seats twice. I think it is set up this way, so scalpers can try to sell their tickets on several sites and see which site they get the best money for the tickets!!! My tickets will probably never show as this is a high demand game. Vivid Seats claims if no show, I will get a refund after 2 hours before! What if I were traveling from out of town and now no tickets?! They have held my money for 6 months and now no tickets. Either Vivid Seats should be forced to change their delivery policy or they should be shut down. Stay away!!!

Made a last minute purchase, a little more than 48 hours prior to the event, with the tickets advertised as overnight delivery guaranteed to be delivered the day of the event. Needless to say that didn't happen. Contacted Vivid once I knew UPS was done delivering for the day (around 2pm) and the tracking number was coming up as "Unknown", but they wanted to give UPS every opportunity to arrive before cancelling my order or replacing my tickets. Fair enough, even though I know UPS in my area; they were never going to show. I was right, but making you wait until the last second so everything is rushed is part of the scam.

I contacted customer service 24 hrs before the event as I still not received the tickets and was reassured I would receive them. I called a few hours before the event as I had not received them and they were closed! I am now fighting for a refund. TERRIBLE!

I will never go through this company again! Worst customer service I ever had. Tells you about anything on the phone, don't listen to you, do not understand what you are saying, because most of the agent are Spanish. We finally got our tickets the day of the game. Had to call numerous times to be able to solve the problem. Don't waste your time and energy!

I, like several other reviewers did not see any notice that I would be charged an additional charges above the ticket price that was posted. When I saw that my credit card was charged an additional 25 percent above the purchase price I immediately contacted vividseats.com and was told that I was shown the charges twice before confirming the purchase. I did not see the charges. They told me that it was against company policy to offer refunds. What a scam. I hope I get the tickets but I do not trust this outfit. STAY AWAY.

I purchased tickets from Vivid Seats on November 14th 2018 for the Michael Bublé concert on February 15th. As of today, 3 months from purchase, I still have not received the tickets. The site says the tickets may be delivered up until the day of the concert so I'm still hopeful that they will arrive in the next 24 hours. This is by far the worst ticket buying experience I've ever had. I will never use this company again.

I purchased tickets to Panic! At The Disco for February 4th at Allstate Arena in Illinois. They were paper tickets - awesome seats, and below ticket value! When we drove from out of state and arrived at the venue, we were told they were counterfeit... And that they see these tickets all the time. Apparently they will be going to all digital to try to cut down on the scams - but from what I’m reading here Vivid Seats will screw you ANY way they can. BUYER BEWARE.

AVOID USING THIS COMPANY - YOU WILL BE RIPPED OFF! I made the mistake of buying tickets online through Vivid to Paul McCartney concert in Vancouver. I expected a cost of $708 US to be charged to my credit card on PayPal. Instead, the total was over $900! I immediately tried to cancel the transaction but Vivid said a courteous NO and PayPal in my mind has been complicit in this fraud. Before I hit the 'purchase' button online I saw nothing showing the final or true overall cost. PLEASE be careful and AVOID VIVID!

I tried to make an online purchase with my debit card for concert tickets with Vivid Seats. Before I finalized the transaction, I decide to use a different credit card. I proceeded with my 2nd attempt of purchasing tickets with Vivid Seats, which went well, with my regular VISA card. The next day when I tried to use my debit card while running errands, my debit card was declined twice. When I arrived home, I checked my bank account online, couldn't find the problem, so I called my bank. Thankfully the bank rep with whom I spoke was able to see that Vivid Seats had tried to put the first transaction through so many times that I was denied use of my debit card elsewhere. I don't know how they were able to do it, but they caused the problem with my account, just sayin', LOOK OUT!!!

I purchased and paid for tickets to a 1:00 PM game. They notified me that the game time had been changed to 7:00 PM. We are an elderly couple and cannot drive after dark. That is why we chose a 1:00 PM game. Vivid Seats will not refund us our money or let us choose another game. I think this is very unfair because we did not want to attend a night game. NEVER AGAIN Vivid Seats!

NO EXCHANGE permitted several weeks in advance of show when purchaser discovered inability to attend. I was not requesting REFUND, only a different date to attend performance by same performer. ATTITUDE of Vivid employee hostile and dismissive too.

Was tricked into entering ticket.com site instead of Ticketmaster. Paid 288.00 for two tickets instead of 80. ** up company with no way to contact them. They should be forced out of business. DO NOT use them. Ever.

I recently ordered 2 tickets to a sporting event. I purchased them on 1/30/2019 and as of today 2/8/2019 I have yet to receive my ticket information. I'm told 100% guarantee for my tickets but can't get an explanation why I have not received my tickets. I plan to dispute the charge for the tickets with my credit card company and purchase using StubHub. These guys are scam artists with their policies.

I spent $650 on Hamilton tickets. The seat said ADA accessible, which would mean it is accessible with someone using a wheelchair. It DID NOT say ADA seat. When the tickets were transferred it said they were wheelchair seats. There is actually not a seat there just an open areas for a wheelchair and the venue doesn’t provide a seat otherwise. Vivid claims no responsibility even though that was never stated during the ticket sale and thinks that is fair practice. Now I’m left with no seats at all. Such a deceptive and disgusting company. Just be honest about the seats you're selling so a consumer can make an informed decision. A bait and switch where now we actually didn’t buy a seat at all with no recourse. There are so many great resale sites - used StubHub recently and they are fantastic. STAY AWAY FROM VIVID.

After paying the highest service fee of my life for tickets, I had my email rejected from online service 4 times. After giving up on that route, I went to the phones for a convoluted series of connections that was worse than anything at any cable company. Disgrace.

I had a similar problem as some people stated. I bought tickets to a game and the seller sent me an email to transfer the ticket but when I put my information in it said invalid user. I could still log on but every time the link wouldn’t work. I tried calling and you can’t get a person! I felt like I had gotten scammed! Finally I tried clicking the link, create a new account (even though I already had 1) and I used a different email address. It worked!!! Really I was just relieved that I didn’t lose my $ and chance to go. Hope this post helps someone, because Vivid Seats certainly was no help. I will never use them again, I’ve never had a problem with StubHub, so I recommend going in that direction. Good luck strangers!!

There is a reason that 210 of the 234 reviews are one-star ratings...this company is garbage! Note: they do not "sell" tickets. They sell tickets for others at an enormous profit. OK, fine. That's the American way. However, they've got no clue how to do this properly! I purchased 4 tickets for a Spring Training baseball game in Arizona at the Cubs' home field, Sloan Field. The tickets were "granted" by the seller. I received a message that he had agreed to sell the tickets, and that I would have to click on a link to "Accept" the tickets. Then, I was to transfer the electronic tickets to a MLB Ballpark phone app as the ONLY way to officially use the tickets. Well, that didn't happen.

Purchased 2 tickets to Hamilton through Vivid Seats in the orchestra section. No mention of obstructed view upon purchase of tickets and there was mention of it on many other tickets that's why I chose these. Upon arrival we are seated behind and to the left, about 10 feet to the left, of a huge tower from floor to ceiling of speakers with the addition of a huge tower of lights sticking out past the huge tower of speakers from the floor to the ceiling as well. Needless to say seeing 10% of the stage was not what anyone has in mind after spending $1200.00 on 2 tickets.

After purchasing NBA tickets, I discovered that my seats were not actually seats, but for SRO section in arena. This was disclosed after purchase. Though Vivid Seats has a resale program, I was not allowed to list my tickets through the site as they were e-tickets. Don't be mislead by Vivid Seats.

The site does not highlight details of their charges as they know you wouldn't buy. When I got my confirmation email showing $80 more than the ticket prices I immediately called to cancel the order. They refused claiming that they can't because they're a "market place". As someone in the online retail space, I can tell you that's **. Credit charges can take 24 to 48 hours to post and even longer for the seller to get their cash. From Vivid's website: "Sellers typically receive payments issued to their registered Paypal accounts not more than fourteen (14) business days after delivery to buyer, regardless of method of delivery, unless otherwise agreed to by Vivid Seats." The transaction could easily be canceled, but they refuse because they would have little business for the outrageous fees they charged. I'm disputing with my credit card company because I refuse to be scammed.

Purchased tickets for a Justin Timberlake concert, the company did provide us with a timely email when the concert was rescheduled from October to January. However, when we arrived at the venue with our printed tickets they did not scan and we were denied access to the concert. We confirmed at the ticket window that there was something wrong with the tickets, and that the barcode had been changed numerous times. When we called Vivid Seats they informed us that they would open an investigation, but there was nothing they could do to grant us access to the concert. We asked for different seats but they claimed that wasn’t an option. We wasted an entire evening traveling into NYC just to get turned around at the door and told to go home. I will never use this service again.

Wish I read the reviews in advanced. Purchased hockey tickets for this event and after purchasing they offered a discount for parking at the same event. Advertising parking for 16$. Once we purchased we realized the price had jumped up to 43$. Immediately called and was told that there was a shipping fee and once the buyer reached out to us we would be told how we were going to receive this ticket. This game is in 2 days away and there are no refunds. DO NOT BOOK HERE.

I purchased tickets from Vivid Seats. Bob ** for my husband's birthday gift. Arrived at venue and was allowed access with tickets - went to seats and our row and seat did not exist. They told us to go sit someplace else. And offered a seat in the upper section behind the stage (we bought floor seats). Vivid opened an investigation and after 7 days (5 business days) called to inform me that they could not refund my money because they could not confirm we didn’t have seats. 100% customer satisfaction guarantee??? NO. They could care less about you after they get your money.

This company is insane. DO NOT SELL TICKETS HERE. I was selling tickets on here. I actually got someone else to buy my tickets so I was going to cancel the order anyway. I got a text from Vivid Seats stating. "Your immediate action is required. This is your second notice regarding the sale of your tickets. Please verify your sale as soon as possible or your sale may be at risk of cancelation." There was a link. Nowhere did the link say what it was doing. I clicked the link and it automatically accepted the sale. When I looked up how to cancel ticket sales it was there would be a reject or accept button. That was not the case. I called to get this all figured out and they told me there was nothing they could do and that there would be a fee of $130 or more per ticket, and to call back after the weekend to speak to a manager.

I purchased 3 tickets for $174 each, but was charged an extra $147 in fees. I tried to immediately dispute it and get a refund, but it was in tiny print. I don't need reader glasses, but I should've had some on for this purchase. BEWARE!

I purchased tickets for an out of state event to attend while I was on vacation. The performer rescheduled the event for months later and I won't be able to come back. I received an email from Ticketmaster saying they would issue a refund. Vivid Seats won't honor the refund. What 100% guarantee?

This company is misrepresenting the fact that they have no products to sell. After 6 weeks and multiple calls I still don’t have my tickets. It has become impossible to resell. 100% money back guarantee is 100% false! Do not support this company. They are a complete scam.

We purchased tickets to the Waste Management Open in AZ. We had to pay over $30 for shipping costs, there was no other options. We received the tickets ten days later. When speaking with the representative they told me that overnight shipping doesn’t mean you will receive it overnight it means the next day we decide to ship it to you. And that was the end of the conversation, I asked for a refund and they said no. Do not use them as a ticket provider. We were lucky we got the tickets before the event.

They can sell you a ticket for $107 but when you get the ticket it is really a $38 ticket! When you call them, they say they have no control over it and you should have known... Nowhere is it obvious that a ticket can be scalped on this site.

I purchased tickets to Kaaboo 2018 from Vivid Seats. When I arrived I could not get into the venue because my ticket had another person's name on it. Vivid sold me the ticket with this name on it. I saw they had a 100 percent guarantee to back them up. Well, I still could not get in. They would not give me a refund either because they state they needed a paper saying I could not get in. The booth at the door is where they hand over your bracelets, but they do not provide anything to you and tell you they can't help you at the door.

I created an account. Followed all the procedures and policies to list some tickets for sale. My profile indicates the tickets have been listed for 3 days. But Vivid Seats does not have them listed on their site. I called, and was told that an individual cannot list tickets for sale unless he/she already bought the particular tickets from Vivid Seats at a resale price. Funny. The site let me sign up, and then indicates in my profile that they are listed. This is a BS company. Waste of time and effort, and devious in that they never advised in their site that individuals can’t sell tickets.

Last night I purchased two tickets to see the 5th Dimension. "Please wait" came up in a red button. 30 minutes went by. 60 minutes. Finally I refreshed the page. Up came the ticket for an extra $103! I felt gypped but since my husband and I had already made arrangements for an 800 mile RT to the concert I decided to buy the tickets anyway. Same thing happened and this time the price was even higher! Got "Please wait" again. Then this morning, an ad for the concert appeared in my Facebook feed.

Don't ever use this place to buy tickets. I purchased a ticket and it was for an incorrect venue, which I immediately purchased the correct ticket. I called like everyone else and was told they don't issue refunds and to sell the ticket. I asked for info on how to sell the ticket and was told I could research it. I called again and was told they wouldn't allow me to sell it because I am not a broker or professional. I warn everyone not to use this "company" and I use that loosely. They are a joke.

My daughter and I wanted to see Metallica at PNC stadium on January 28, 2019 (Have not attended yet obviously). I went to PNC to try to purchase the tickets direct, but was funneled over to Vivid. We purchased the tickets almost a year in advance; We picked two decent seats for $489 apiece. When I received the tickets, the face value was $131 apiece. This is nothing more that price gouging at its finest. I called Vivid and got the generic response that they have to make money also. Never again VIVID!!! This is a scam and a rip off to working folks who simply want some enjoyment and entertainment. This whole thing really upsets me. I'm a business person who makes a profit with my work and could not get away with how VIVID, along with their greedy investment companies rip off the masses. I sure as heck don't blame the artists, their prices are affordable. They should be upset about this also.

Please consider this review and many others before purchasing tickets from Vivid Seats. I accessed the Vivid Seat's site to purchase tickets for the Houston Rodeo. I wanted to surprise my daughter and son with tickets. I selected a section to review tickets available. The system automatically assigned the most expensive tickets. When I went to go back to review the seats available, the system automatically processed tickets that I did not want and that I did not purchase in the amount of $3632.75.

My husband purchased 2 tickets for the Justin Timberlake concert tonight. We get to the venue and are tickets are invalid. The seats do not actually exist. Called customer service to get help and all they could do was apologize because there were no alternative seats for us to have. When my husband continued to question them on their business practices, the associate just laughed and said there was nothing she could do. When he asked for a refund, she stated that it would have to be “investigated”. This place is a scam.

Purchased four tickets from Vivid Seats and paid twice the value of the tickets. Arrived near the vicinity of the concert (Allstate Arena Rosemont) at 6:45 p.m concert was to begin at 8 p.m. We sat in traffic on Higgins road for an hour without moving one inch. We observed people being turned away from the parking area that we were trying to turn into. People were screaming at each other and cursing because they were mad they were still sitting in traffic and knew at this point they were missing the concert.

These people are scam artists pretending to be 1st tier ticket sellers. My daughter searched for tickets to a concert and the 1st item that came up was for Vivid Seats. They sell seats that cost 37% more than 1st tier resellers. Me being an ignorant old man, when my daughter sent the link to me to get the tickets just assumed that this is a legitimate seller. I purchased the tickets for her, and found out a few minutes later that they were tickets issued by Ticketmaster, so I went to Ticketmaster and found out they actually had the same seats for $70 less. I have not been able to get any of these fraudsters to correct the problem. Even My bank wouldn't help me with the issue.

My tickets were terrible. Twice face value...and an embarrassment to a parent that was trying to give my kids a good time. Vivid Seats are a joke and a scam. I highly recommend you NEVER use this service! I beg not to.

I purchased tickets for a certain section. It took nearly a year to get the tickets. When I received the tickets they were for a completely different section. The tickets were not cheap. When I contacted support I was told tickets can be of equal value in ANY section. My receipt clearly states section 204, and I received section 230. When I asked to speak to management I was hung up on. Same thing happened with chat. Very unprofessional and borderline scam. If you have to deal with Vivid Seats please be careful. They play by their own rules and have 0 customer service. Expensive lesson learned.

Over a month ago, my fiance bought very expensive tickets for us to see "Hamilton" on January 1, 2019. It's January 2nd and we have YET to receive the tickets. We missed the show and we're out >$1300. Not only was Vivid Seats' customer service unresponsive to requests for assistance, review of the UPS shipment of the tickets reveals that they were NOT SHIPPED UNTIL 5 DAYS BEFORE THE SHOW. UPS attempted delivery twice, but required a signature, and as both of us work, we weren't home to provide the required signature. We tried working with UPS, but UPS was unable to allow us ANY ACCESS to the tickets. I have used Ticketmaster and StubHub for years without ANY difficulties, and I STRONGLY recommend avoiding Vivid Seats. I am deeply suspicious of fraud, but I not-so-patiently await receipt of the tickets before taking the next step.

We purchased Avalanche hockey tickets for a New Year's Eve game. The Vivid Seats website and the printed ticket stated a 7:00 pm start time. The game actually started at 6:00 pm. We did receive an email asking us to confirm that we had received our tickets. We hit confirm and sent it back. At the very bottom of that email was a 6:00 pm game start. We had to scroll way down to the end to see that and did not do so as we thought it was simply a confirmation that we had received our tickets. It said nothing about an error on the ticket or website about the start time of the game.

Read their fine print before getting tickets from them. I thought the tickets I purchased were a fair price for the event considering the prices and seating they showed Actual 2 tickets I received were $45 face value each. Someone’s else’s name was on them, we paid $384 for these 2 tickets. They are just a broker to move tickets from other people who have them to sell and mark up the price to what they feel is in line. In line with what? Look elsewhere before inquiring about tickets from them.

Please consider this experience before you use Vivid Seats. Our family had built plans around NYE this year is SF based on concert tix purchased from Vivid Seats. At 2 pm, the tickets had not arrived and our opportunity to get to SF and our pre concert dinner plans were lost. Vivid customer service recited their legal disclaimers to me and basically communicated that once they had my money and the tickets were on the way, they had no liability or interest in my personal situation or the plans that they had blown up. For a simple $200 they have lost a family of concert and sporting event buyers for the rest of our lifetimes... to me, that is the definition of "worst customer service".

DO NOT EVERRRRRRR. Just do not. Don’t do it to yourself. I ordered the tickets in April, the Giants vs Cowboys game was December. This was a father’s day present for my dad and it was my first game, I was so excited. So the day comes for the tickets to arrive. They’re electronic and they send it via email and you have to “accept the transfer”. Ok well the email never came. So 5 days before the game I’m on the phone with customer service.

I was worried after I bought the tickets as I checked feedback. ??? Tickets to Belk Bowl went all good and were mailed via UPS and had in hand before I left from Georgia. The ??? tickets to Charlotte Hornets were purchased the next day after I bought ??? on Dec 22nd. These were supposed to be emailed the 26th as the event was the 28th. I would later be told 27th and then 28th. I spoke with customer service on the the a.m of 28th as I was concerned about no tickets yet and event was that same day. I was told I would have them by 2 pm. To make a long story short got tickets at 443 pm and was able to print at hotel. It was very stressful. If I hadn’t planned on traveling anyway to NC from GA to attend the Belk Bowl for 29th it would have been even more stressful. At the end of the day all was good and enjoyed both events.

Vivid Seats is misleading until you read the fine print. "100% customer satisfaction guarantee" only applies when a show is completely cancelled. Nothing is done for unhappy customers. There were still tickets available at the box office, yet they changed me nearly double what I would have paid directly. IT'S A SCAM!!! Do not EVER use Vivid Seats for anything. They are the worst I've dealt with.

Purchased tickets in November to the Peach Bowl on 12/29. Received email from Vivid Seats that my tickets were available to transfer however never received the ticket transfer email. The company is very hard to reach via phone if you have an issue and only can get a live person if you want to purchase tickets. Contacted them 4 days in a row and each time was told they are working on it and trying to contact the seller for my tickets and would let me know status. Never did they reach out to me on status. It was me calling them and they would never answer on how I could attend the event if I did not receive my tickets. In fact they stated it was my fault since the tickets were transferred to me. Their 100 percent buyer guarantee is false!! DO NOT BUY from this company!!!

I purchased two tickets totaling $435 for my husband and son in June for the Denver Broncos vs Cleveland Browns game on 12/15/18. I received an email next day from Vivid Seats stating the seller has contacted them that the etickets will be delivered on 12/13/18. I never received the tickets or email of tickets. My husband and son flew to Denver and had to buy tickets at the stadium! Every time I called to complain or get an update they would hang up on me or tell me, "Sometimes the seller sends them an hour before game time. Please be patient."

We ordered the tickets for Jeff Dunham 4 months early. We received an email saying we would get the tickets a week early for the event. We received a email 17 days ahead that said the tickets were coming from a 3rd party vendor and had to get their Mobile App. After doing this we then received an email that we would receive the tickets by the 24th. On the 25th I sent an email that we had not received the tickets yet. I was called by Vivid Seats on the 26th and asked if we would like an upgrade to Floor seating at no cost to us.

I purchased 6 tickets through Vivid Seats 4 months prior to the Rams and Arizona game. Drove all the way to Arizona from Los Angeles and never received my email tickets. We got scammed for $600. I beg for everyone not to use them, customer service are paid to lie for their scamming.

I ordered two tickets totaling $128.53. They never sent the tickets. They claimed they had. When I got to the event, hoping I could straighten this out. No such luck! So now I am out $200.53. Horrible!

Buyer beware. If you purchase tickets you cannot indicate if they are etickets, paper tickets or downloadable tickets. Your tickets will come (via emobile ticket) about a week before the event. You cannot resale, no refund and no transfer. DO NOT USE Vivid Seats.

Worst experience. I purchased tickets from Vivid Seats. I picked a certain section and purchased 3 tickets. When I received my tickets they were in a completely different section on the other side of the stadium. They say they are comparable, but definitely are not. I say we start a class action against them. They sell one thing and they give you another.

I purchased tickets through Vivid Seats for the Las Vegas Bowl football game between Fresno State and Arizona State. My husband and our 3 daughters are Fresno State alumni. Vivid’s map showed which side of the stadium was for each team and I purchased accordingly. When we got to the stadium we realized our seats were on Arizona State’s side. There were 4 other Fresno State fans seated next to us. They had also purchased their tickets through Vivid and confirmed that Vivid’s website map said we were on Fresno State’s side. One of them had even called Vivid’s customer service and had it confirmed. Of course Vivid’s customer service denies their error and states in their email to me that the map showed that I was purchasing tickets for the Arizona State side. Will never use Vivid again.

Worst Experience ever!!! There's no way to refund, resell or get tickets back if e-ticket got declined. There is some nebulous 3rd party that is actually the ticket holder and there is no way to contact them. Lost almost $300 on tickets. DON'T USE. Scam to get your money.

I tried to purchase tickets through Vivid Seats for an event and after entering all information, the site said the seats were no longer available. I went to then purchase similar tickets on another site, only to be given a confirmation email from Vivid after purchase that the seats I had originally wanted were now purchased BY ME. So I am now in possession of two tickets I don't need and Vivid refused to take responsibility for their site saying that ticket purchase did not happen.

I had a very similar problem as Christine (see Below). I went to purchase 4 tickets to the Women's National Soccer Team. The tickets were priced at $102, but my credit card was hit for $1,048. Vivid email Customer service has been no help and when I called their customer service number, I just sat on hold and no one ever picked up. I hung up after a 1/2 hour. Tom in NYC. "I bought two musical tickets for 300 dollars from Vivid Seats, because it said 'mezzanine right', but it turned out 'upper right' tickets which cost 30 dollars. Oh my God! I complained about this, but the company said they're just intermediary! They can't tell me who's the seller. Then, who can take responsibility for this scam transaction!"

I bought two musical tickets for 300 dollars from Vivid Seats, because it said 'mezzanine right', but it turned out 'upper right' tickets which cost 30 dollars. Oh my God! I complained about this, but the company said they're just intermediary! They can't tell me who's the seller. Then, who can take responsibility for this scam transaction!

I ordered 2 seats for concert. Purchased in September, event was in December. Two days before the event, I received a phone call telling me the seats I paid for were not available. I was offered 2 other choices, neither option were seats that were as good as I originally ordered. These were a gift for my granddaughter. I had to call her and ask what she wanted to do. When I tried to call Vivid Seats back, it was a three ring circus trying to reach a human. They then screwed up sending the information to Ticket Master so I had to call them again. Four hours later, I finally got the tickets for the lousy seats sent to my granddaughter. Worse experience I have ever had buying tickets for an event. By the way, I am 75 years old! I have a LOT of experience buying event tickets. DO NOT USE THESE PEOPLE!

I purchased a ticket for Michelle Obama. After purchasing the ticket I was told that I had to use another app, Flash Seats, to retrieve the ticket. I have spent almost two hours trying to use this app. I have sent three emails to Flash Seats and also posted a message on their Facebook page, and still have not received a response. At this point, I'm thinking I just threw away $300 because the event is tomorrow and I can't get anyone to respond. I will NEVER use this company again!!! I will be reporting them to the Better Business Bureau as well.

This company is a SCAM - DO NOT USE. They took my money and never gave me the tickets - claiming they had to reach out to some mysterious “seller” who never responded back. They took no accountability for ensuring I got the tickets they sold me, and their customer service manager was beyond rude. BEWARE.

Don't know if this people are stupid, or just don't care or what? They have zero customer service. Bought tickets and it took 2 days to receive them. Before I got them I sent customer service an email and it a week to even get a reply. Called them and was on hold over an hour and no one even picked up. I will never ever use their service again. They suck.

I purchased 3 tickets for my son and his 2 teenage sons to see Ozzy Osbourne while we vacationed in Las Vegas. Ozzy cancelled and I haven’t been successful in getting back $448 and Citi bank (they disputed for me) just informed me that I never will! This is a Rotten (to the core) company to do business with (I blame Ozzy, also). What started out as a kind deed turned sour fast. I Am Livid with Vivid!!!

My girlfriend bought tickets for a Thursday night to see the Weeks in Austin, we turned up to the event only to find out it had been canceled days before. Vivid did not provide any notice of the cancellation despite admitting they knew of this. When we asked for a refund they refused citing that the show had been rescheduled for Friday night. I pointed out that they already had a show scheduled for Friday night which we couldn't attend (thus the Thursday night tickets) and that Thursday night had not been rescheduled, just canceled. The lady on the phone said it didn't matter and they don't issue refunds. Long & short, do not book tickets with this company, they will take your money in bad faith and keep it for services not rendered.

Vivid Seats makes a habit of horrendous customer service. In one experience, I forgot to include my apartment number in my address. The tickets were returned to Vivid Seats. When I called to have them re-send, they re-charged me nearly $30 to have the tickets overnighted. The concert was still weeks away, but Vivid Seats refused to ship the tickets using a non-overnight service. The best part: the tickets were never overnighted in the first instance; rather, I was simply charged an overnight fee.

I bought tix to an out of town event. I had a family emergency the week of the event. The tix were for pick up at will call. I tried to reach someone on the phone and was unsuccessful, I email chatted a few people. They refuse to resell the tix because they were at will call. I tried to find every way to get a photo of the tix, etc, and they just kept telling me that I had to pick them up. I do not live in the city where the event is occurring. They included the wrong number for the emergency contact and then told me that was on purpose. I am out $700 and these tix were to a sold out show that I am certain someone else could have enjoyed. Customer service was rude and not helpful. DO NOT USE THIS COMPANY!!!

My wife paid $440.00 for Ballet West in SLC Utah. They were face value $ 190.00. She was fooled by the placement of the ad that I blame primarily on Google for allowing marketing fees to override search parameters. My wife searched for “Capitol Theater seats”. Their website was about the seventh or eighth in line after all the scalper sites. I subsequently found infinitely better seats and at less money right on the theater site. She has received the tickets but they don’t look like the ones from the theater so we are afraid to resell them.

I purchased two tickets and were sent to my email as a screenshot or image, when we wanted to enter at the event in Scotiabank Arena in downtown Toronto, Ontario, Canada, they told us that those tickets were invalid. We called at that moment to VIVID SEATS service and they made us wait a long time saying they were investigating, finally we couldn’t get at the event, literally I was crying with anger. Obviously I will never buy from them again and you shouldn’t either. I would not recommend buying your ticket here. You can find many other alternatives quality ticket sellers online. Then, some days after I called them again to get my money back, and they have a terrible service. You cannot get a refund and they aren’t willing to make any exceptions.

Purchased two tickets and was charged a delivery fee (for electronic tickets) and a service fee that was more than half of the price of one ticket. You have to go digging to find any sort of price breakdown. I take responsibility for not catching these fees before submitting my order but they could do a much better job of clearly displaying these additions. I would not recommend buying your tickets here. You can find many other alternatives quality ticket sellers online that do not have outrageous and unnecessary fees. Also you cannot cancel the tickets or get a refund and they are not willing to make any exceptions. There is no reason whatsoever to order from this site.

Like others, I did not review before entering their site and spending a half-hour searching for tickets before I was punched in the face with a $200 service fee for two tickets. VIVID must have to charge the 35% fees they do so they can afford to grease ESPN’s pockets. Why ESPN would link to a shady organization like this is hard to understand unless they are getting a huge cut from someone stupid enough to pay these usurious fees they tack on to the purchase price at the last second. You go to a future game on ESPN and click on the link, you end up at this boiler room outfit. How can these folks over at Vivid look at their selves in the mirror and feel pride? It’s hard to fathom. And how are payday loans regulated and not these outfit. Oh, and this outfit is rated 1 out of 5 stars on this site. That speaks for itself.

I would just reiterate the numerous bad reviews of this company. First, the purchase: you select the tickets, and only after the purchase is made do they tell you how much more in "service fees". My price almost doubled for the tickets! Second, the tickets were not delivered as promised. When we called customer service (after an extended hold and having to speak to two people), they agreed to resend the tickets via email if we paid an "added" delivery charge of $25!! The rep "Dargo" should learn this is not the way to treat a customer. I will NEVER buy from them again. You shouldn't either.

I purchased two very expensive tickets for the Andrea Bocelli Concert December 2 2018 for $1901.24. Illness prevents us from attending this concert. I have tried to sell these tickets and I have tried to get a refund but to NO AVAIL. I WILL NEVER BUY TICKETS FROM THIS COMPANY AGAIN.

I purchased tickets from Vivid Seats, drove 3 hours to the game and found out that my tickets had been sold to another person 1 week prior. I’ve contacted Vivid Seats, went through all there procedures and still have not been refunded my money. When I call them, they put me to a Senior advisor (who will not give out their last name). They continue to tell me that they are still investigating. I asked to speak to their boss and they would not allow me to. When I called today, Adam senior advisor hung up on me. DO NOT USE THIS COMPANY. VERY POOR CUSTOMER SERVICE!

Like other reviews of Vivid Seats on this website, I wish that I had done my usual research before buying tickets from this company. They are a complete ripoff, unethical and should be shut down. I was told tickets for an event were $32/seat, it was a comedian, and was charged $113/seat plus $57/seat in fees! It was not disclosed at the time of purchase and I was surprised when I got a confirmation email. When I printed out the tickets the face value showed $32!!! I filed a complaint with my credit card company and Vivid Seats replied with documentation that was printouts of their website THAT I HAD NEVER SEEN! It was blurry font and hard to read. They are obviously used to having to fight disputes. DON'T buy from them!!!

I really wish I had read the reviews of this company before purchasing. I have never encountered any US based company that operates this way. I purchased 2 tickets for $300, and learned only after purchasing that they would be delivered the DAY BEFORE THE CONCERT. They will not even confirm which seats I'll be getting. When contacting them I was hung up on twice. Be warned this company will never EVER issue you a refund. They flat out refused even though no tickets have been issued yet. Their solution for me is that I resell the tickets, when I asked how they suggest I do that since I don't have them, they hung up. Be careful, you guys.

Do not buy from them. The website is rigged to charge you extremely high extra fees before you agree to them. Then their employees are trained to deny any returns or cancellations. Their answer is you agreed to charges via clicking on the ok tab. Wrong. "I didn't agree to over 200.00 in extra anything." Before you have a chance to see what your total is their site completes the transaction. It's FRAUD! The president of the company belongs in prison.

Vivid Seats is a horrible company. False advertisement and I would like to see them shutting down their company. Please do not buy tickets from them. They were supposed to give us tickets to a concert 48 hours before. They failed to provide tickets. I called and waited for more than 10 hours over this 48 hours. At the end, they were afraid to answer my call and even blocked my call. I would be put on hold for 30 or 40 minute and when the phone started to ring and supposed to go to an rep, it automatically got hung up. It happened so many times until I realized it’s not an accident and they blocked me. I’m going to BBB now to file a complaint against them. I don’t want any other customer to go through the same ordeal as me.

I didn't even want to give Vivid Seats one star! They deserve 0 stars or if even possible -5 stars. I bought tickets and they overpriced me without even telling me the price before I paid. When you try and contact customer service - first on their live chat via "text message" you have to go through multiple prompts to even get a person. When I asked for a refund of my money they wouldn't provide it for me. I asked to speak to a supervisor and they gave me a number. I spoke to the supervisor and he was horrible! Worse than the live chat.

Vivid Seats is a horrible business. I paid $500 a week ago for tickets to an NFL game and with the game starting in about 4 hours, they still have not produced my electronic tickets. They were promised to me 48 hours ago, which I was a little nervous about and for good reason. After numerous calls into them, emails and chat sessions for hours over the last 24 hours, still no tickets. They are a reseller and rely on other people wanting to sell their own tickets. So if the ticket holder happens to be not available, incapacitated, in jail for drunk driving or in the hospital, they can't provide Vivid Seats the ticket and I'm the one screwed. They say they guarantee tickets but if they are not in control, how do they guarantee them? Instead of being excited to go to the game, I've spend the last 24 hours pretty ** off! My suggestion while talking to them, give me 2 other tickets of equal value. You can probably guess the answer... "No refunds, no exchanges!"

First off I cant believe Vivid Seats is still allowed to sell tickets to unsuspecting consumers!! My daughter and her friend bought floor tickets to see Travis Scott in concert in Toronto on Nov 21, 2018. We live 8 hours away. Tickets were to be picked up at (will call). They arrived in Toronto went to the venue to pick up tickets and they were not there. What a nightmare. She called Vivid Seats in a panic knowing the concert was in 3 hours and the arena had no tickets for sale. After being on her cell phone for 30 min Vivid Seats informed her that the seller never sent them!! They offered her upper bowl when she purchased floor seats. She was in such a state of stress not knowing what to do she said fine. They did not explain to her that if she agreed to the seats in the upper bowl she would not get a refund at all. She was afraid she wouldn't get in at all and didn't want to call back after thinking about it and have to wait another 30 min. Time was precious.

I mistakenly purchased tickets for a music event at the Ryman Theater in Nashville. (I thought I'd be there, but immediately realized after the purchase that I would not). I understood that they would not do refunds, and that I had to resell the tickets to get my money back. As I'm a rookie at this I thought that I only had the option to use Vivid Seats to sell them. (On the last day I was told that I can use any portal to sell them).

I have been a lifelong Philadelphia Eagles fan and purchased two tickets through Vivid Seats back in April 2018 for a once in lifetime experience to watch the team play in London, England on October 28th. At the time of the purchase, I received a confirmation email stating that the order was being processed and no further action was required. Leading up to the event, I planned a trip to London with my partner, booking both travel and lodging accommodations, all centered around the experience of watching the Eagles play in London.

It was my first (AND now LAST) time purchasing tickets with Vivid Seats. They were for a show at the Curran Theatre in SF. I chose my 2 tickets, created my account, inputted my credit card information and without any option for order confirmation, the order went through. I was very surprised by how much I was charged, an EXTRA $111. I expected a service fees but not this high! When I called customer service to ask what the fees were they told me I was charged service fee of $52 per ticket and $7.50 for delivery of electronic tickets!!!

I purchased two tickets and a parking pass for the Mavs game. I received an email that my tickets were cancelled. I contacted the customer service, I was told that they could not do business with me because my bank disputed prior fraudulent charges that was placed on my credit card. I tried to explained to her that I was not aware of my bank disputing any charges but she refused to listen. Please if you need to buy any sporting event ticket, look somewhere else because Vivid Seats will disappoint you. Please stay away from this company.

I purchased tickets for a show in Austin TX—a live taping for the podcast “My Favorite Murder.” When we arrived, we were denied access made aware that the tickets were bogus. Fortunately, there were some last-minutes tickets released, so my daughter and I were able to the show. I called Vivid Tickets that night and was assured that if I filled out a form that they sent me I would be contacted by the company and my money credited. Guess what? I was double fooled. I did as instructed and waited a week to contact again when nothing was acknowledged. No response. DO NOT USE THIS COMPANY. I’ve never had this happen before. This company ripped me off for over $600. I feel like a fool.

Ordered tickets to an NCAA basketball game. When I arrived at the arena I was informed the tickets were for wheelchair attendees only. I am not in a wheelchair and did not request wheelchair accessible seating. They refused to refund tickets I could not use and for which I received no value. This is a disreputable and unethical company that in no way honors its stated commitment to customer satisfaction. Do not waste your hard earned money buying tickets from Vividseats.com!

The seller screwed up and sent the wrong tickets 2 days before the event even though I paid in full 2 months before the event. I knew they screwed up, Vivid knew it too but Vivid also allows the seller to correct their mistake up until 1 hr before the event... Their policy is ridiculous! When someone pays the tickets always should be sent immediately. I then did all the work to try and get the proper tickets. Countless times I called and online chatted with Vivid but again a crappy policy states the seller is given until 1hr prior to correct their mistake (or so I was told).

We bought the wrong day for tickets, realized it literally 1 minute later, and have tried for 2 hours to get someone on the phone or in chat (with the chat window saying "Connected. Please wait to be attended.", for 2hrs now, without a single representative "attending" to me"... great customer service), with no luck on either account. Finally, I pressed a button saying I wanted to buy tickets, now of course when they see a phone call that would result in money, now they finally take my call. Well, they've told me that all sales are final. Well, they shouldn't be. When someone makes a purchase, and realized 60 seconds later they bought the wrong time or date for an event, the consumer should be able to cancel the purchase.

I will NEVER buy from Vivid again - bought tickets in July and 2 days before the concert this Friday they canceled my order/ticket. They said the seller couldn't provide - that is A JOKE!!! So will they tell my daughter that she has no ticket for a concert that she has been looking forward to for over 5 months??? Then when you try to call you cannot get in touch with a person. They just send you through various menus then disconnect you. I am furious with this company. And will do my best to tell everyone NOT to do business with them EVER. AWFUL.

Shipped Parking Pass to wrong address and won’t reimburse me. Went back and forth with customer service for 5 days and still got no satisfaction. They delivered to Staten Island NY when they were supposed to deliver to Del Ray Florida. They were told from the start I needed in my possession by end of day Thursday. Said they would send to Florida but it arrived in NY on Friday after I had already left for Florida. They are refusing to reimburse me for the additional shipping costs incurred and for the time I spent trying to resolve this over a 5 day period.

If I could give zero stars I would. Bought tickets from this site, and when I went to resell them, they do not support listing the ticket format that they provided to me upon purchase. Who in the world does that? I mean, this is a first in my lifetime. And YOU WILL NOT GET ANY ASSISTANCE ON CUSTOMER SERVICE. This place is a sham. I am honestly afraid to use or sell the tickets I have purchased from them... I doubt they are real after reading all of the other reviews here.

Purchased NHL ticket, the event is tomorrow. Still not received the tickets and customer service cannot help, they make you wait on hold several hours and nothing happens. This site is not serious. No tickets, no refund.

Would give zero stars if I could. I don’t understand how they’re still in business. My husband bought tickets for my daughter for a 21 Pilots concert in Dallas on 11.07, only to discover that the seats had already been sold, so he was basically holding bogus tickets. The employees of the American Airlines Center said this happens all the time with Vivid and there was nothing they could do to help. After waiting on hold for an hour, my husband reached a Vivid employee by phone, who seemed under the influence of something and proceeded to put him back on hold and then hung up. We are disputing this charge with the credit company but don’t understand why they haven’t been brought up on some kind of fraud charges.

Looking for low cost tickets to a college non-conference basketball game for a team my son was interested in for 5 people. Purchased some for $9 each, and with fees and finance charges, they ended up being about $14 each. This was still less or comparable to other ticket sites. But it seems shady to not be upfront with these fees/additional expenses.

We purchased 4 tickets on the Vivid Seats website. There was a glitch when ordering and my wife got a notice that the tickets did not go through. She then retried to purchase 4 tickets. Later she saw her credit card statement and was charged for 8 tickets. Later the concert was rescheduled, but the tickets cannot be resold. Basically we lost over $1,200.00 on 8 tickets for a concert that we cannot even go to. And of course talking to Vivid Seats is a total waste of time as the fine-print on their website absolves them of any issues. Please note these guys are just glorified ticket scalpers that are out to make a quick buck and pass issues on to others. Avoid at all cost!

My child got a hold of my card, totally unauthorized purchase. I didn’t even know it had happened until I received an email about the tickets. I immediately looked at my bank statement and called Vivid Seats to cancel the transaction. They refused. I called my bank who filed a dispute... and now I wait. The transaction is still pending. I had never heard of this company, but a $685 charge is a big deal and they were 100% unhelpful.

Please check Ticketmaster or any other ticket website before purchasing from here. I guarantee you will find cheaper prices for the exact same tickets! They will not refund a penny if you purchase from them and find them cheaper afterwards.

2 tickets for Ariana Grande in CT... Listed at $330 a piece. Christmas gift for my daughter so although a little steep I was ok with the price. Purchased the tickets and was charged $850.92! $7.50 to email them to me and the rest in service charges. Give me an ** break. I should’ve known that something was up when the fees weren’t disclosed beforehand. But damn! How are they legally allowed to get away with this? Of course, no refunds period. I’m so disappointed. I hope no one else falls for their scam. Buyers please beware.

I purchased 11 tickets for a NFL game for my family. 2 days before event, they had still not arrived. I contacted customer service who was no help at all. I started live chats and got no response. I called the customer service line and after painfully long hold times, and communication challenges with the agents, they could do nothing... said they would contact the seller to further investigate, but could not guarantee the tickets coming at all, let alone on time. They also refused to refund my money if I didn't receive the tickets on time either. I spoke with a supervisor, who was also useless. Worst experience ever for ticket purchase. Do not trust this site and never buy from them.

I bought 2 SJ Sharks hockey tickets which specifically said I would receive a "transfer notification email". I did receive a confusing ad-like email "this email is not your ticket, the tickets are almost yours, click accept tickets to seal the deal". I never did since I had already purchased them but was just waiting for the transfer email. Weeks went by without notice, and now 2 days before event, no tickets. Rep said I was sent email weeks ago but nothing. Very poor method to deliver product. The last time I ordered ticket was with StubHub, and 1-2-3, I got them in a jiffy, confirmed the same day.