Vivid Seats Reviews

I have 30+ plus emails stating my refund and this company will not issue me my refund. I call and email weekly and customer service is very rude and short and always lying to me about my refund. This has been going on since 03/12/2020!

I have 20+ emails stating that this company will refund my money since 03/12/2020 and they refuse to issue my refund and continue to tell me lies daily on the status of my refund. It don't take a month to issue a refund.

I purchased two tickets to the Houston Rodeo, the event was cancelled, not postponed or delayed, it was CANCELLED. I have emailed several times for over a month to get a full refund per their terms and conditions and they refuse to refund my money. I used the site because it was supposed to be safe, it is not. I have filed a claim with my credit card company and it is pending an investigation. I need my money back more than ever. I will never use this ticket service again.

On 1/21/20 I purchased two hockey tickets for a game in Columbus, Ohio for March 19, 2020. The game was CANCELLED due to the Covid-19 scare. I made an attempt to get a refund as I was told I could but was informed by their computer system that the game was postponed which I know is not true. I have read all the recent reviews and they are all the same which suggests a runaround. This business of sidestepping their agreements is certainly giving me pause for ever pursuing any purchases with Vivid Seats in the future. Lying to me and then stealing from me is unforgivable.

The spring training game was canceled due to rain. Been 5 weeks now and will not return the funds. This all happend before the Corona virus and now since they have lost all sales and income they will not refund my purchase. Now I have to file a claim with the credit card company and go that route. What a sham!!!! I suggest everyone file a claim with the credit card companies now to get in the queue for a refund.

During this hard time with the coronavirus going on our game we were suppose to attend got postponed and maybe canceled. I simply asked for my full refund to be able to use that money to help pay bills etc. Instead of understanding the situation and refunding my money they chose to tell me no. I will never use this site again nor will I ever recommend them to anyone.

The claim 100% customer satisfaction which is not true in my case. We purchased concert ticket through Vivid Seats for my daughter 30th birthday. Due to Covid-19, the concert was rescheduled for one year later. We do not want to go in one year or if we will be able to go, so I requested a refund. They charge fees and said I could resell them somewhere else to recover my money. This is totally unacceptable.

Purchased tickets months ago for a May 2020 concert. Due to virus the concert was rescheduled in August. It’s the same day I am attending another concert. Vivid Seats refuses to refund my money. I have contacted them but they refuse to assist me.

Vivid Seats resells tickets at a very high price. Then when your event is canceled and you cant attend the rescheduled event you are out your money. Try Stub Hub. You'll be happier. Vivid Seats is awful.

We purchased tickets to CMA Fest for 2020 and it has been CANCELED due to the Coronavirus. This is completely unexpected and out of our control. Vivid Seats sent an e-mail stating the event is rescheduled for June 2021, though CMA Fest itself announced CMA Fest 2020 WILL NOT HAPPEN. CMA Fest is an annual event. Rescheduling it means it would happen again in the same year. This is not a reschedule or postponement as Vivid Seats is trying to claim. Vivid Seats will not issue us a refund in the amount of $1775.81.

If you watch the behavior of some businesses during this crisis you can get a picture of who they really are and despite their empty words of working with their customers, they have a strategy of milking every dollar they can. Last November my wife and I purchased two tickets for a Michael Buble concert to be held May 8, 2020 in Las Vegas. We got the tickets through Vivid Seats and the total cost for two tickets was $742. Forget the fact that the only way you can get these tickets is through a third-party vendor such as Vivid Seats, accompanied by their markup. It became very obvious that the concert was not going to be held on the proscribed date. We were informed today that in fact the concert had been “postponed” to a later date to be announced.

Bought tickets to a Dance Gavin dance event scheduled for march 18th. It was cancelled the week before. Got an email from customer service saying they would provide refunds. When I contacted them and requested a refund, they said I couldn't get one but I could resell my tickets. I tried reselling my tickets but my event isn't even posted on the app so I'm out $120. The customer service is garbage and won't help you. I'm never using this service again. During a time like this, I need the money back for bills. The fact that this company doesn't care about its customers, says a lot.

As everyone knows the MLB season is on hold and very well might not play at all. I purchased 2 tickets to Dodgers vs Giants March 28th 2020. The game is canceled. Vivid Seats does not want to refund the money. They tried to tell me the game will be played later, which is not exactly true. I would suggest that anyone doing business with Vivid Seats be prepared to have your money taken and not get it back. Very poor company that lies to customers. There is absolutely no reschedule date and MLB has in fact come out and said it wont be for several more months until they know if and what games might be played. Vivid Seats is holding my money, which I am not ok with. Buyer beware on this scalper site that keeps your money, even when it's the venue that cancels.

We had tickets to Shania Twain in Las Vegas for March 14, 2020. This was during the Corona Virus outbreak. Our governor had issued a do not travel mandate which we decided to follow, and not attend the concert. Vivid Seats would not give us a refund. Our friends who were going to meet us had used other resellers and received refunds or the ability to use the money spent for an event later in the year. I have used Vivid for all kinds of events, but will no longer have anything to do with them. I received refunds on every other aspect of our trip; hotels, air travel, car rental, etc. Beware of Vivid!

I will never use Vivid Seats again. They refuse to refund my money for tickets to see The Eagles at The Forum in Los Angeles, CA. The show was scheduled for 4/18/2020 and due to the Covid 19 pandemic, it has been rescheduled for 9/26/2020. I cannot make the trip for that date. They basically said, sorry. All that I can do is sell my tickets online, which so far has proved to be unsuccessful. Further, no one knows if it will be safe to travel then. Due to the financial burden this pandemic has caused, I really need my money back. Shame on them for holding people's money during this Global crises. I'm furious!! Shame on them and everyone involved including The Eagles! Never again will I ever spend this much money ($400 a piece) on tickets.

Since my event is postponed due to COVID-19 they will not refund even though I live 900 miles away. Although they tell you that they understand and are committed to your satisfaction, they plead with you to be understanding, they are not. Somehow they do not understand that when you buy tickets to an event like a major league baseball game, you have chosen a date that works for you. I had plane tickets to Seattle and ballgame tickets to the Mariners, I live 900 miles away in Utah. Flying in for Dad's birthday, impossible to predict a global pandemic that has messed up and shut down plans all over. This is not me choosing a bad date by accident, this is not me having something come up where I can't fulfill my obligation, this is a global pandemic and Seattle is a hot spot.

I left one star because I could not go any lower. My fiancé and I purchased tickets to see a show in Nashville. She flew in from another country and I drove 9 hours to see the concert. Sadly, the concert was cancelled (March 16th) and rescheduled for October 21st due to COVID-19. On contacting Vivid and explaining the fact that we could not afford to make that trip again and requested a refund. Vivid's customer service (or lack thereof) just kept repeating, "We cannot help you, but you can try to resell them." My fiancé sent several emails which came back with the same response. She cannot even relist because the dates nor the concert are even posted yet. We need to be refunded as she is a teacher and her school is closed till further notice and I don't have any guarantees. Vivid, especially during times like this, doesn't stand by their service claims and they are leaving their customers hanging out to dry.

I purchased NBA tickets for $350. Prior to the game it was suspended for the entire season due to the Coronavirus. I contacted Vivid Seats as they have a 100% guarantee on money back. They refuse to refund me and tell me that I will receive tickets to another game although they have cancelled for the season. I would not recommend purchasing anything from this company.

In this time of world crisis, refusing to refund tickets purchased is criminal. I hope that all the customers that will read this comment, choose to buy in any other website. Worst customer service and sales policy. They invite the client to wait that the event will be (maybe) rescheduled, and as soon as it will be rescheduled (if?,maybe), I will have 24 hours before the nba match to find a ticket reseller and try to sell it. They really write me to search one, because not only they don’t refund anyone, but they won’t resell a ticket sold by his website. “Try to write resell ticket on google”!!,. Thank you, next time I will buy directly in one of these company.

I purchased tickets for an NBA game that was scheduled for the end of March at Staples Center. Due to the coronavirus, all NBA games have been suspended. Vivid seats will not refund me my money for the tickets. They said the game is ‘postponed’ so I cannot get a refund. But there is no reschedule date so this company is going to hold onto my money indefinitely although their "so-called" guarantee says "If an event is canceled with no rescheduled date, you are naturally entitled to a full refund of the purchase price, including delivery charges." The game was canceled for the dates I purchased my tickets for. And if I can’t make the rescheduled date, then I am responsible for reselling my tickets. Nice. I have never dealt with a business that was so adamant about not returning your money for a service you didn’t get. Terrible.

I was going to be travelling from Australia to the U.S in April, and of course, needed to postpone the trip indefinitely. I was going to be seeing Ali Wong in DC but like many other events, this was postponed/cancelled. As it so happened, Vividseats moved all of the ticketing dates to late July/early August with no input from paying customers. Unfortunately I am unable to make the new dates due to an indefinite travel ban and the ONLY option I am given is to resell the tickets as I do not "qualify" for a refund.

I purchased tickets for an NBA game that was scheduled for the end of March at Capital One Arena. Due to no one's fault, all NBA games have been suspended. Vivid seats will not refund me my money for the tickets. I talked to 2 reps at the company, one of which was a ‘senior’ rep and nothing. They said the game is ‘postponed’ so I cannot get a refund. But there is no reschedule Darren so this company is going to hold onto my money indefinitely.

We have 4 premium tickets to a Red Sox game that has been postponed. They offered to reissue tickets for when it is rescheduled. When you are travelling 3000 miles for a specific date, we should receive a full refund.

DO NOT buy ANY event tickets from Vivid Seats!! The risk will not be worth it. You WILL BE SORRY. Just looking out for other unsuspecting customers that might get scammed just as we did. Vivid will not refund our NBA Pacer tickets that we paid $1000 for this season. We were informed that it isn't their problem that the 2020 season was canceled and we will just have to go to a 2021 game when the new season schedule is released or sell those tickets ourselves when the time comes. WHAT?? This is a scandalous company with ZERO integrity that will lie their way out of whatever it takes to keep your money. Their website says the EXACT OPPOSITE of how they are actually handling things. DO NOT BE FOOLED!

1 year ago, I purchased 6 - $100 each, tickets for Sebastian Maniscalco tickets at Harrah's Cherokee. The show had been called off and postponed twice during the year. Now I have $600 worth of tickets to a show that doesn’t even have a date. I found out from Harrah's that they could refund my money had I purchased the tickets from Ticketmaster, but for me to ask for a refund from Vivid Seats. A customer service agent Welbin, refused to even consider it and he ended my call. I guess live and learn. I would NEVER purchase anything from Vivid Seats again. They are not reputable as I came to find out the hard way. If you choose to use them, get ready to get the shaft if your show doesn’t go on. I doubt this show will ever happen, but VIVID SEATS doesn’t give a crap. They have your money and your tickets are worthless.

I was an idiot, I bough my concert tickets without shopping around from the first website that popped up. I paid 40% high price than I should have to get my concert tickets if I bought them from Ticketmaster. Don't be an idiot like me, shop around.

This is extremely disappointing, with the Covid-19 Pandemic Chicago is not exactly a great destination right now. Communities and health organizations are taking measures to stop the spread and nationally it is stated to stay away from large gatherings. NBA even addressed this. I had tickets to see “Gabriel Iglesias” Tickets for this Saturday and with the spread it makes the travel a really bad option. I called the center and they said to call the third party and they would give a refund or exchange. I contacted Vivid Seats and they only cared about their money. Since it is not cancelled they won’t do anything or make any arrangements. Pandemic what pandemic???? I WILL NEVER USE THIS COMPANY IN THE FUTURE!!!!

I bought tickets for an event. I also bought the insurance as my husband is disabled. Something told me to call them and they cancelled my order because they had my email address wrong. When I confirmed the tickets I told him my email. They also had my cell phone to text me the problem. He put the order in again. Well 2 hrs later no confirmation so I called back and there still was no order in there. Almost 3 hrs now. Also the order is not showing up on my VIVID account. Really angry at this. We can't get anyone on the phone for the insurance either due to the virus. Also you can't get no one on the phone at VIVID. I called like 4 different numbers and you can't get a person. STAY AWAY from these people.

I purchased two tickets to March 7, 2020 Boston Bruins v Tampa Bay Lightning hockey game. I paid $330 for two tickets and I got an email from the seller to accept the tickets which I did. When I signed into the td garden app which is where the tickets are suppose to be at... There are NO tickets. I contact Vivid Seats customer service explain everything and provide pictures that I never received tickets and was told they will investigate. The investigation was the seller provided proof he sent tickets and even though I provided proof I never received them I will not be getting any refund. Vivid seats is a scam.

Price is usually gouged. Same seats will be cheaper most other sites. Etickets are convenient. I'm not sure what else to write but it asked 250 dollars for lawn seats for a 40 dollar concert once. Customer service was pretty awesome.

I purchased 4 tickets Feb 9, almost 30 days prior to the event. ORDER TOTAL $330.96*. I received a call today, 1 day before that the tickets are not available. This evening has been planned for weeks with out of town family that has come in for this damn show at The Funny Bone. What a disappointment. And no I have ZERO interest in your $100 gift card. This isn't about money. Isn't about plans that have been ruined. WHY WOULD I EVEN CONSIDER THIS AS A POSSIBILITY AGAIN.

All they care about is that the seller emailed the tickets. They don't care whether the buyer actually received the tickets or if they did if they could open the email and access the tickets. They use Ticketmaster for their delivery platform but they take no responsibility to make sure that the buyer actually got the tickets. The Denver Nuggets box office (where I spent most of the first quarter of the game) assured me that I never received the tickets. Shame on you Vivid. This proves that your "guarantee" is worthless. Total lack of integrity. Ed

I feel Vivid has a much better selection of tickets advance than Ticketmaster and some of the other outlets. I always compare Ticketmaster and Vivid. Vivid wind out every time. If you’re looking for a better section of tickets, try Vivid. Not only that they usually have better seat selections as well. Go ahead, check it out.

Bought tickets for a concert out of town, opted for the insurance (as this was my 1st time using Vivid). Purchase went through for the tickets and later that day I received an email telling me that the insurance was not available for this event. Called to try to cancel tickets and was told no by customer service. Drive to the city of the concert, bought a hotel room for the weekend, kids were very excited. Receive an email the morning of the concert that it was "postponed" until October!

When I had questions, I was able to call and get straight answers without the run around. Got what I needed at not so expensive price. When I needed to get directions on directions the same lady was able to help me find the directions. Also who I could talk to at the event.

I purchased two concert tickets from VividSeats to a total of $114.09 only to find out the tickets were standing room only which was not designated on the event advertising or ticket. I just happen to call the venue for the correct starting time and asked about the seating. Of course they would not give me a refund so I appealed to PayPal. What a RIP OFF company. They knew it was standing room alone and did not say it because it would lessen ticket sales!

$80 delivery fee for emailing me the tickets...really? And the markup on all tickets is just downright robbery. I go to a few sporting events a year in New York with my son and the excess fees added on top of the inflated ticket prices are crazy. 3 tickets at $250 each for a ranger game in upper deck is costing me almost $1000. Oh. And inflated parking passes. I went to a jet game. It was going to cost me $125 for parking pass..

No tickets for Lauren Daigle concert. I purchased 3 tickets on Dec. 12 from Vivid as a Xmas present for my daughters. They don't send them early (red flag) and so I got a message from them on Wednesday Jan. 25, 2020 that they were ready and had been delivered via email but no links to download!!! None of my emails from them had a link or any semblance my tickets were sitting there ready to download. Mind you I didn't look at my email which if you are waiting for your tickets please check your email BEFORE going to your event.

I purchased tickets for a Broadway show from Vivid based on the theater recommendation and their 100% guarantee. An error was made by Vivid and I was sent the wrong tickets docs after Vivid confirmed the correct ones via email. This was my wife's 40th birthday present. We spent $1000 flying in from out of state... just for this show. We were turned away at the door. Spent 30 minutes on hold during my call to vivid customer service. Their response after all of that was to just refund the ticket purchases. I asked if we could be taken care of better since the error on Vivid's part cost far more to us than just the ticket purchase. After being put on hold again, we were offered a $37 voucher for the next purchase on Vivid. The total compensation from Vivid for such a costly error to us was a $37 voucher... Mistakes happen unfortunately, but the compensation for that mistake was insulting and careless.

I do think their fees are a little pricey. On the flip side, once you have purchased tickets they will send you a discount off your next order. This is a bonus if there’s something you want to see soon after.

Fees are a joke. Why charge extra for purchasers doing all the work & saving time? And the fees charged are outrageous, too. Stupid. I have chosen to not buy tickets & stay home more often than ever before because of idiotic fees.

My daughter loves 21 Pilots so I bought 4 tickets for her and friends, paid a whopping $500. I never once talked to real person only automated operator that kept asking me the same questions over and over again. I emailed them endlessly; they promised me I’d get the tickets 48 hours prior to the event (a month and a half before the show). When 2 of her friends bailed out I was left with 2 tickets. I tried reselling them on Vivid Seats, they said no because I wasn’t an authorized seller. I said why not, they said, "Because you don’t have the tickets," I was like, "DUH!!!! You haven’t given them to me even though you took my money," Long story short, I wasn’t able to resell the other 2 so got stuck with them. Will never do that again. Do your research that I didn’t do, don’t get into a hurry, read reviews, check prices at different sites, best suggestion I have is buy at Ticket Master as soon as they go on sale to avoid 3rd party profit and legal scalpers profits!!!!

These guys are trash! When I click right through the Clippers website it goes to AXS/Vivid seats. I ordered 2 tickets and then 5 minutes later, I get an email that they're cancelled. I call to find out what's wrong and I'm told my address was incorrect on my credit card. I know my own address! It wasn't wrong. He says I can order them again and this time it won't be an issue. I log back on and suddenly the tickets are $40 more each. Whatever. I just want the tickets. I order again and and get the same cancel email! Now I have $800 in charges on my card that I have to wait 3-5 days to refund and no tickets. DO NOT BUY FROM HERE

I paid a good price for a good seat and when they sent me my ticket via email it was a crappy seat for a way too much when I could have gone through TicketMaster for better. They need to correct their mistake and give me the right ticket or a refund. Grrr Ticket Master is the way.

Display seats available so you would be able to see where your seat is in relation to the stage, a full seating view like Ticket Master would make this a better site. They do offer discounts if you dont buy at first which is great but you still dont know exactly where you will be sitting.

We had a great experience the three times that we have purchased tickets from Vivid Seats. They were very pleasant when we talked to them on the phone about getting seats to the shows last minute. Never an issue with anything.

The ease of use makes the Vivid Seats app a pleasure to use. I like that you can search any artist, and it lets you know if, where, and when the desired artist will be playing near you. The cost of doing business with ticket brokers, is just out of control. When placing an order, there should just be one cost, no matter how many seats that you are purchasing. Especially when using the print at home feature. This isn't unique to Vivid, though. I would say that is the only negative, when using any of these sites.

The anxiety of waiting until the day of an event is not worth the slight reduction in fees. Customer service will DO NOTHING about missing tickets until the day before an event. If you must travel to an event you are out of luck. You CANNOT even get hold of customer service! There is no excuse why a reseller can not provide tickets in a timely manner. WILL NOT USE AGAIN.

Deceitful practices! I had been shopping for concert tickets and shortly after comparing prices with other sites I received a pop up notification in regards to an additional 10% Off. This pop up notification pushed me back to the mobile app site and clearly stated additional 10% discount taken off at check out. Going through the prompts and checkout, the 10% discount was never applied. Without delay I called customer service immediately following the transaction and was told to send a screenshot of the pop up notification. I explained that it wasn't possible because the pop up notification simply pushed me back to the mobile site and wasn't available for me to take a screenshot. Long and short, I was told tough luck. This is a horrible practice and experience. It's been 15 minutes since making this transaction.

Did not realize my etickets couldn't be transferred on Vivid Seats until after they sold. I was charged $116 for the tickets that I had but couldn't provide because they said they didn't allow etickets. Now I'm out $116 more for my tickets.

Was not able to get tickets to download. Call Vivid seats, said they would send an email with an attachment, never got the email until after the game started, bought tickets outside the arena. Received the email after the game started. Called vivid seats the next day to tell the about the problem, they said they sent an email and I told them I didn’t receive it until after the game had started. They said they were sorry but they couldn’t refund the money. I told them again I didn’t receive the email until after the game had started, they said they were sorry.

I would give this company 0 stars if it would allow it. This was my first time using viviseats.com to purchase Monster Jam tickets for 2 adults and 2 children. I have never been to this show nor do I know much about it except it is a car show. We went into the event and the noise was unbearable for my children. So we had to leave 20 minutes after the start of the event. We went to the ticket booth and asked for a refund and the ticket booth basically told us they would be happy to refund if the tickets were bought from us (we had bought tickets from scalpers which is how the ticket booth manager referred to Vividseats.com). I called viviseats.com. Explained my situation and asked for 50% refund - and they put me on hold for an hour and then hung up without a proper close of the call. I will never use vividseats.com again. If the ticket booth is willing to refund my tickets - it makes better sense to buy from Ticketmaster.

Purchased from Vivid Seats and spent over 12 HOURS on the phone with customer service. Customer service doesn't read their notes from previous conversations and trouble shooting making each call even more frustrating. They ask the same questions and place you on hold every few minutes which ends up being hours of time. Per Ticketmaster, I was sold tickets that were NON-TRANSFERABLE although vivid disagrees. Either way hours of my time wasted, no tickets, 10 unhappy people that won't see All for the Hall on Feb. 10th. I'll never use VIVID again.

I booked 3 days in NYC to surprise my wife to see Andrea Bocelli - airfare and hotel. The event was postponed without a new date and Vivid Seats will not refund the tickets nor allow me to speak to any management. The entire reason we are going to NYC is to see him and it will likely be impossible to take off several days again when I run a business and have 3 kids who need babysitting. Whether or not vivid is third party and allowing ticket sellers to use their platform they should be fully responsible for refunding the money if this happens. Now, I am out $900, but stuck going to NYC with no show to see, waiting for the “new date” which we’ll unlikely be able to come back and see. The phone clerk said “you can try selling the tickets on social media”, are you kidding? Absolutely terrible customer service and refund policy. I will never use this company again.

I purchased tickets via Vivid Seats and selected the e-ticket option. The site stated I would not receive the tickets until the day before the event which is ridiculous and puts you in an uncomfortable position to have to wait till last minute and if anything goes wrong you need to adjust your schedule and make sure you get your tickets properly to be able to go to this event of which you probably spent a lot of money on. Vivid Seats exists as a service to provide ease of ticket purchase and delivery. Ironically they are not easy to use and have horrible customer service. Their customer service number gives minimal option for any ticket delivery issues and diverts you to an online chat where they take 5-10 minutes to respond each time and often ask the same questions over and over.

You might be finding yourself in a similar situation as I. Wondering if you should give this company a shot to save yourself 10 bucks, don't bother. While I assume that most of the listings are legitimate the system they have in place to protect the customer is not strong enough, I purchased tickets 47 days in advanced of the concert and here I find myself 6hrs from the start of concert with no ticket. They keep telling me that I need to allow until 3hrs before the start of the concert for them to do anything. I find it very unreasonable to have a policy like this in place. Am I just supposed to drive to the venue and assume that VividSeats will be able to provide me with my ticket?

I called to book tickets for Toronto in Tampa NHL game for Feb 25, 2020. When I received the e:mail the tickets sent were for March 25, 2020. I called in about 5 minutes after I noticed wrong date on tickets. Vivid finally called me back. Said they could not help me but offered at $60.00 credit for next purchase. I said no thanks. I have a flight booked for Feb 23, 2020 into Tampa and I guess I will miss the game. NEVER AGAIN VIVID.

I purchased lawn seat tickets for a Jimmy Buffett Concert from Vivid Seats thinking they were a decent people price at $105 each. The sales person said she would discount them too! I think it was $4 off. I just checked the same tickets on Ticketmaster and they are $37.50 a piece. My fault for being stupid and buying from a reputable company. Of course No Refunds, No cancellations. They’re smiling all the way to the bank. From now on Ticketmaster only!

I ordered tickets from Vivid for the Texas A&M basketball game on Feb. 4. They did not arrive. After multiple emails over 2 days...nothing. They say they are not responsible, they are just a middle man broker. BUYER BEWARE. I am out $53 and NO ONE CARES. The buck is being passed and now they are attempting to have whoever owned the tickets to resend to me at an alternate email address. This is completely unacceptable, it should not be this hard and painful a process. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. The word "fraud" comes to mind.

I placed an order for tickets. Paid $335 per seat for Jason Aldean in Knoxville. I received an email to print the tickets I purchased. I printed them. Tickets had wrong name, wrong seats and were half the price. I called and they explained they were not longer available and I had upgraded seats. They are RIGHT ON TOP OF THE STAGE. Not what I wanted. I was advised that I could get NO refund and could not speak to anyone else. HORRIBLE...DO NOT USE VIVID SEATS. She said I could sell them. No one would pay for those seats!

Purchased Bon Jovi tickets for a very large amount of money. Paid in full and Vivid has not delivered the tickets. They say they are waiting for the seller to send them. I found the exact tickets (sec. row and seats) for sale on another ticket website. I asked for a refund due to be scamming. Their response was all sales are final and there is no refund. There was no sale!!!! I paid and never received the tickets. That's not a sale. That's Consumer Fraud. Terrible customer service that runs you around in circles again and again. Stay far away.

All I can say is DON'T SELL on Vivid Seats. I bought 2 Mötley Crüe tickets for Hershey in Aug. I was stupid and should have waited until they were actually released before I used Vivid Seats. I ended up getting 2 more tickets off another website that were better and cheaper.... Well that’s a plus. I sold the 2 tickets that I bought on Vivid for almost what I paid. Now I find out that they won’t pay me until 100 days before the August show. That’s crazy, and disappointing. They are keeping my money, and making interest off it. It’s my fault for not reading the fine print, so I would not recommend Vivid Seats for anything to anyone. Let my lesson be your lesson-don’t sell on it. The customer service was horrible, she basically called me stupid!!!! Maybe I am, I should have read it more closely. I never had any issues with any rival website.

Purchased my tickets for the Skill Session of the NHL All Star game in early December for the January 2020 game. Received numerous emails from them regarding upcoming events. Tickets did not arrive when purchased. Follow up with Customer Service with 10 days till event. Spent almost 2 hours on the chat line trying to correct issue. Then told they might not be able to resolve until I changed my email carrier. Opened a new account and 4 days before event electronic tickets were sent and received. (Thank you Michael from Customer Service). I did not feel confident until actually inside the event. I will never purchase from Vivid Seats in the future and it's back to TicketMaster or StubHub for me.

I purchased NBA tickets and parking passes for my husband for his birthday. On the day of the game, our parking passes were not accepted. There was no phone number to reach out to Vivid about this issue. I tried to live chat with them, but the live chat was not working. When I got home I tried to live chat again, this time we were cut off half way through explaining my issue. I sent an email, and never heard back from them. They sent me an email for a review and I left a 1 star review.

Vivid Seats is the worst ticket provider due to their horrible customer service practices, terrible process to retrieve tickets (which will involved days-weeks of your time after the purchase), and broken systems that will require you to provide multiple email addresses if you ever want your highly marked up tickets. I purchased tickets to Oprah Winfrey on September 6, 2019 and did not receive my actual tickets until 6:00 pm on January 17, 2020 for the event to occur on Jan 19, 2020 at 9:00 am. I was on the phone, email, chat with Vivid Seats 20 times to make this happen and had to submit a second email (wait a few hours) and then call again to actually get the tickets. The whole ordeal was the worst most frustrating experience ever!!! I normally write reviews for excellent service, products etc but am very sad to feel compelled to warn others of this terrible company and experience!!

I purchased NBA tickets from this site, and never received them. I got an order confirmation but no tickets. Their customer service never e-mailed me back and their automated service messenger is absolutely zero help. They have no phone number listed and no way to get your money back. Their “guarantee” is meaningless. Do not give these people your money...they will scam and disappoint you.

I ordered seats for the Blake Shelton concert in Omaha, NE. I was checking the seating as saw my tickets say Section B Row 19. There is no Section B Row 19. Trying to find out where I sit. There is no talking with anyone as automated and keeps going in a circle but no option to talk with anyone. Live chat, been waiting for 20 minutes now for response. Read their 100% guarantee.... Well I'm lucky my brother-in-law is an attorney!! Will follow up with additional review if / when I get this resolved! Michael

First time purchasing tickets on their site and they contact me to let me know the order wasn’t processed after they had already charged me. Being that the seats were going fast, they offer to change me to another area that is FURTHER and I agree. They say the area I’m being located to is MORE expensive but they’re going to waive the fee. They had also charged me a UPS delivery fee in the first transaction and in the change, say they’re going to be e-tickets visible on cellphones. I will never buy anything else through Vivid Seats because of this awful experience. I feel scammed.

Vivid Seats sent multiple confirmations to us in email fo rmonths before the event. They happily took the $1000 from our account at the time of purchase. Then three days before the show, Vivid seats texted us to say, "We were unable to procure seats to your event". Rang customer service who said there is no guarantee they can get you tickets, despite the fact we had three updated emails confirming the order. Still waiting for my refund

Vivid Seats charges exorbitant fees for providing a service of minimal value. I'm talking about a $40 premium PER TICKET for $120 seats. Just outrageous. I will participate in every class action lawsuit against companies like this (ahem TicketMaster) until they do not exist in this world. Three are better options out there for secondary market tickets. Vivid Seat's customer service is hot helpful either. You would think that they could provide some valuable service to their customers. One can only hope that that this company WILL not exist in the future. A company that sticks it to their customers should and will go out of business eventually. Good luck to anyone utilizing Vivid Seats. Get your wallets ready.

So Saturday morning we received our tickets to the game at 1:35 pm on Saturday from Ticketmaster. I am beginning to think this issue was caused by Ticketmaster who told Vivid Seats the tickets had been sent to my e-mail when in fact they had not sent them. Even though we made the game I spent two days stressed out over this and we had to rush to make the game in time since many of us had made other plans for the game. We are all glad we made it to the game but this definitely made this an experience I would not like to repeat particularly for what I paid.

This is by far the worst ticketing site available. The customer service department is more concerned about the ticket sellers than the customers buying the tickets. Customer service department was very rude, and when ask to talk to manager they said the manager wasn’t working. They worked hard to end your call without resolving the issues. Ordered tickets in September and didn’t receive tickets until December after I filed a formal complaint with my credit card company. If I didn’t do this, I probably would have never received the tickets. Go purchase tickets from other ticket outlets and stay away from Vividseats!

I would give a ZERO rating if I could. I was totally excited about purchasing tickets to Hamilton in San Francisco for my husband. I purchased them way back in September of 2019. I spoke to a sales rep and he talked me into purchasing 2 tickets in the loge section for a little bit higher of a price. My husband has been wanting to see this play for a very long time, so I couldn't wait to tell him! The day before the show, after we had made reservations at a hotel, I received an urgent message for me to contact the company. Upon contacting them, I was told that the "seller dropped the ball" and no longer had the loge seat available and that I was being reseated in the orchestra section Row E Seats 11 and 13. Needless to say I was incredibly upset.

Would give 0 stars if I could. Vivid Seats is a reseller. They charge for shipping tickets ($8 standard delivery charge), don't ship them, then change to email delivery with no offer to refund shipping until pushed. When calling, press "8" in phone menu for live person. Also, email will say print tickets then will send ANOTHER email saying only smartphone scan is accepted. What if person doesn't have a smartphone??? Not everyone does...that info is not on the website. They need to know the venue requirements before reselling tickets.

I purchased 3 tickets for Hamilton for only $133.00 ea., however I ended up paying $119.00 in fees alone. When I contacted customer service asking them to explain why I could not locate an itemized receipt to explain how fees were calculated, she had no explanation. I asked were the fees a flat rate or a percentage, her answer was yes (huh?). I asked to speak to a supervisor, still no resolution. It's funny, the same tickets/seats were originally priced at $178 ea. and over a two day period of me checking throughout daily, the price goes down to $133 ea., but if you add the outrageous fee(s) to the final purchased ticket price, it almost equals the original price listed. I guess they were going to get their money one way or another. All jokes aside, there is no transparency in their pricing and therefore no accountability. Not cool.

Never got my tickets. Sent them to another city. WTF. Sales rep just did what he had to sell me a ticket and lied about the timing of it. This place is a joke, avoid and go with someone more established.

Ordered tickets for a game the day before, I understand it could have taken 12 hours or so to get them, nope try 28 hours and didn't leave me with enough time to actually make it to the game with the tickets being the venue was 2 hours away. I got the tickets 30 MINS before the event started and tried to cancel and get a refund. They said there was nothing that could be done and they have a clause saying you may receive tickets shortly before the event. Just buy direct so you have the tickets in your possession long before an event starts and you can plan accordingly.

This is second time I have used Vivid. First was last year for a football game and just last week for a concert. Even though tickets were ordered months before event they were delivered in less than 24 hours before event. This has happened twice. It is next to impossible to get a live customer service representative. They advertise they are the only resale agency that has live customer service, but not true. You must chat via text if you want customer service. They kept changing receiving date.

I ordered $130 tickets. 3 in total. I paid a far higher price for the entire transaction. This came with the promise that Vivid Seat, would, if unable complete the order I'd get something better. What I got were far lesser $69 tickets (my fee unchanged). They made zero effort to fix the problem, arguing that I got what I paid for. You get what you get with these crooks, and you don't get what you pay for.

At the last minute I purchased two tickets for Hamilton in San Francisco from Vivid Seats. The tickets were orchestra seats in row F and the order total was $750. When I received the tickets I noticed a large red note stating “OBSTRUCTED VIEW.” When I went back to the order summary, I noticed in small text under “Notes” that the tickets were obstructed view. I never noticed this note during the purchase process. In my opinion, the site should have included a pop up warning or some way of highlighting that the tickets were obstructed view. I called Customer Service at Vivid Seats to ask for a refund and the representative told me there was nothing that she could do. Needless to say I will never use VividSeats again, and I strongly recommend that customers avoid this website until they more clearly highlight tickets with obstructed views.

I bought tickets on Vivid Seats for the CBS Sports Classic and the tickets never showed up in my flash account. Vivid refused to give refund, instead opting to blame Flash Seats. Don't believe the guarantee!!! I wish I could give zero stars.

Vivid Seats did not deliver the tickets as paid for. We asked for a reissue hours before the event and Vivid was unable to comply. Because we requested a reissue, Vivid then would not refund the cost of the tickets. It is a case of 'he said, she said', however Vivid benefitted far more by the lie than my family did. If Vivid only does this in a small percentage of its cases, it is a great scam. We missed the rodeo and paid for the tickets. Don't do it, there has to be a better way,

They sell the tickets at the prices 3 times higher than in the theater (we have not realized that since the San Francisco Theater Group, the umbrella of this institution, has a misleading name, giving you the impression that it is a representative of actual theaters) and they do not disclose all kinds of outrageously high fees (close to $100) only after you buy the tickets. The tickets are not refundable. They are rude on the phone and the customer support is extremely weak. The license of this fraudulent company should be terminated. They steal money from customers.

I purchased game tickets and a parking pass for a football game through the website. The tickets came through Ticketmaster and seem okay. The parking pass came through and is not for the correct game - it is for a game months ago. I called immediately and went through many automated steps, no one ever came on. I chatted with someone and she said they needed to contact the seller to fix the mistake. Since we are traveling for the game and it is a parking pass that needs to be printed, I need this resolved several hours before the game but they are telling me it will be resolved before game time. We are now 6 hours in from contacting customer service and there is no resolution. Very, very, very poor situation. We have asked to speak with a manager each time and there is no manager, they will not escalate our situation.

I received an email concerning an upcoming concert from Vivid Seats. It gave the appearance like they were the ones distributing the tickets. I purchased two tickets at $140/piece. $45 per ticket was tacked on per ticket as additional fees. When I arrived at the event, tickets were $35 a piece. That’s when I realized that I had purchased from a secondary seller, a scalper. I was charged 5 times the amount for a show that was not sold out...along with seats in the second to last row. This company is a scam with predatory practices. Do not do business with them!

I had a very bad experience buying ticket from Vivid Seats (Thru Groupon). I bought a hockey ticket (for Dec 10 game) on Nov 22 and paid the fee, their confirmation email said that I would received the email ticket on Dec 9. However till Dec 10 I still didn't receive the ticket, I checked all folders including spam and trash but no ticket email at all. So I contacted Groupon and Vivid Seats to check what is going on. After a few days they said that the email ticket was sent on Dec 7. OK I asked them to forward me that email or provide any proof that the email had been sent, so I can work with the email server see what was going wrong. But they couldn't provide anything just keep saying it was sent on Dec 7. Very disappointed and unhappy experience with this company.

I bought Broadway from Vivid. I traveled all the way to NYC only to be told that the tickets are a scam. I contacted Vivid and I had to go through a boat load of prompts designed to wear me out. When I reached an agent I was disconnected 3 times. Again, a method by this company to make you go away. Once I got through they told me I was the one who disconnected. And that they would do some sort of investigation, blah blah, trying to tell me I did something wrong. Disgusting company and people. Amazon would just give you a refund on the spot. I will never use this company again. I'll make sure I go out of my way to tell everyone how rude and corrupt they are.

Scam-no notice of their Service Fee: $132.98 Delivery Fee: $5. As if the price of a concert isn't ridiculous enough... Without any notice I was given a $132.98 service fee charge! After dealing with a chat robot... They told me that I agreed to it in the Terms and Agreements that of course goes on forever. NOT DISCLOSING Fees upfront and center is false advertising... Seats that were supposed to be $236 per seat for two ended up costing me $621.98. WOW - that is insane. Avoid their service at all costs!

Here are just the facts: Ordered tickets totaling $515 for Devils/Lightning March 15 of 2020. They sent tickets for Devils Capitals this Saturday December 14 of 2019. Here is the worst part. I am on vacation and cannot use the tickets. There is no customer service and I was pulling my hair out trying to exchange or get a refund on these tickets. They have only pre-printed faqs and nobody to talk to. I am out $515 period. If you use a service like this with no way to exchange or cancel tickets you are as nuts as I was. And remember, they sent me the wrong tickets and the only response I got from an email was that I confirmed the purchase for that game on that night. I did not but can do nothing. The good reviews are from the people who lucked out. This is a gamble because if a mistake is made you are screwed plain and simple. DC.

VividSeats canceled my ticket order when they couldn’t confirm the purchase within 24 hours. I repurchased the tickets, a birthday gift for my daughter, at three times the cost only to learn the same day, two hours after the purchase, that the concert was canceled. They would not refund my money because the concert was rescheduled for FIVE months later. I couldn’t go then and it wasn’t a birthday present anymore for her. They said I could resell the tickets but since they cancelled my cheap ones and I was forced to repurchase them at exorbitant cost, I stood no chance of getting my money back. The customer service agent I called was unwilling to either give me his name or transfer me to a supervisor, always a red flag to a consumer. I resolved this through my bank, always worth a try when a business takes an unreasonable position.

I purchased 2 tickets at $157 each for a Total of $364. However when I was billed I was billed a total of $410. I was not given a detailed accounting of how much the bill was going to be prior to pushing purchase. Be aware of this scam of hidden fees. This may be a good way to get tickets I’d be willing to pay $90 in extra hidden fees that are not disclosed. I requested a detailed billing statement receipt. I could not get one. When I called the customer service line to get help to see exactly what the hidden fees were for all I received was a phone tree message press one, press two, press three, press four but no live operator. Poor customer service. Access fees hidden. No recourse. Please be careful so you are not scammed for an extra $80-$100 in hidden fees.

Purchased tickets from Vivid Seats for Hamilton in October, 2019. Received a call from vivid seats three days before event that my tickets were cancelled. No real explanation given. Very disappointed!!

I recently used the Vivid App to search for tickets for a Florida Panthers hockey game looking for row 1. On the event search, I found a section 128 listed with 6 tickets in row 1. I purchased 4 tickets and waited for delivery. On delivery, I got row 26. I tried calling Customer Service and got pushed to using "chat" with a rep named Jose. I explained my situation and he explained that these tickets are marked 'zone seating', which when you read the fine print can be any row (1 to 28) in the section. I asked why was row 1 listed and not 28, as I did my search by row. Jose admitted is could be confusing but said he could not do anything. I asked for a supervisor and he stated all were busy but could try calling by phone. I called and got pushed around the automated system for 5 minutes trying to get a 'human', then hung up.

We bought Broncos tickets 2 months in advance. Immediately got a confirmation email, everything seemed good. I am not a fan of this whole releasing tickets only a few days before the event, but I've done that with another company in the past and it worked out fine. The confusing part is the actual ticket delivery. They come from a 3rd party email, might be Ticketmaster, might be something else. I overlooked the email when it came 6 days ahead of time (I recognize that this is my fault) as it was pushed to my junk email folder. I had incorrectly assumed that I would be able to get the Vivid Seats app and accept my tickets. Of course, this all became an issue at the last minute when I couldn't find the "detailed email with instructions to accept tickets." I searched everything I could think of: "tickets" "broncos" "empower field" "Ticketmaster" etc. but they weren't coming up!

Tickets were listed at $116 but then I receive an order confirmation via email for a total of $297.20! The "live chat agent" explained that I may have missed the fees "as they become available to view as a link underneath your order total at the top of the checkout page. THE ORDER TOTAL UPDATES FULLY ONCE YOU HAVE ADDED OR DECLINED TICKET INSURANCE." I placed this order on my phone and the full page wasn't available without scrolling so it's on me because buyer beware. Naturally tickets are not refundable because the order was confirmed and delivered (the email with the total).

I ordered tickets to a Colts' game 6 months before the game and have not received them on the day before the game. I’ve called Vivid several times to no avail. The supervisor told me to ‘be patient’. As I explained to him, the other supervisor and the agents I spoke with, I am traveling from the Philadelphia area to Indiana to see the game with my son. When it got to 22 hours before game time I had to do something so I made the decision to dispute the charge and purchase tickets from a legitimate seller, (which I received approximately 3 minutes after ordering).

We bought 4 tickets to the Iron Bowl, paid $1500. Was “guaranteed“ the tickets would be sent out by the 23rd. This was cutting it close but was fine given the fact that we were not leaving town until the 26th. I called on Friday and was told again that the tickets would go out on no later than the 23rd and would be to me by the 25th. On the 23rd I checked the status of our tickets and after quite some time I was informed they had in fact NOT been sent. I explained why that was a HUGE problem as my tickets would be delivered in TN a day or more after we were leaving town. They said, "No problem. We can change the address." So I changed the address to my Mom's house. She was supposed to get the tickets on Tuesday. I called my Mom Tuesday around 4 and NO TICKETS!!!

I was so excited to purchase my tickets, only to find out the next day that my tickets were canceled. It took several phone calls to even get to talk to a person. When I finally got to talk to someone they said they canceled my tickets because for some unknown reason they decided that it was purchased by an authorized user. I entered all the information correctly, said my tickets were ready, so how do they come to this conclusion!!!! I was extremely upset if they thought that they should have called me so I could verify that I was the user. I asked if I could get a discount for my inconvenience and they said no. I finally hung up on them. I would give 0 stars but that wasn't an option. I would NEVER use them again. I am happy for those it worked out for. Good luck in the future. Also, their fees are outrageous.

I will never use Vivid Seats for any purchase ever again, this has been a horrible experience!!!! Unfortunately I am very limited on income and my Father wanted to go see the Miami Heat play the Warriors on November 29th at the American Airlines Arena. The tickets cost $205.00, I had $250.00 available on my card to make the purchase. They charged my card then sent me the confirmation number. Well a few minutes later they send me an email saying that the tickets were cancelled and an issue will be refunded in 3-5 business days. I will now not have the money in time to get the tickets at the lower price!!!! This company has ruined me surprising my 84 year old father who really looked forward to going to the game!!!!

This is a horrible site to purchase tickets! Thought I had 2 to a concert but then got several notices to call - got on extended chat with no help. After 45 minutes they tell me they don’t have those but could get me others - not seats I wanted. Meanwhile, this was supposed to be a surprise which got ruined because of 4 calls!! Went to Ticketmaster and got them. No problem!

This is by far the most unprofessional group of individuals managing a corporation. If you have any issues and it needs to be escalated beware!!! They will just dodge you and avoid you and laugh at you, and say "Good Luck." They then tell you calls are not recorded, at least the ones of their staff being abusive to you on the phone. This corporation does not conduct themselves professionally. Upper management uses foul language and is abusive to their sellers and or buyers. They deflect any issue, and do not address matters.

Update: I did receive my refund and did get a response from the company. According to the Vivid Seats representative, this was a "Seller" issue and the "Seller" made the mistake. The tickets were never available to begin with. Now, does that excuse them from not verifying the tickets two months ago, instead less than one week before the show? No. However, they were very apologetic which goes a long way in my book.

This company profits on scamming people. It’s a complete fraud of a company. Benefiting on knowing the patterns of event ticket purchasing. They offer no refund, ever, no matter what. I suggest contacting your financial institution to investigate this company.

I purchased 4 tickets via Vivid Seats to the Tennessee-Vanderbilt football game on November 30th. I specifically picked out tickets for seats in a specific section and row in the football stadium for a lot of reasons. All during the process I was notified by Vivid Seats of the Section and Row my tickets would be in. Today, Vivid Seats emailed to me my tickets to print, listing the Section and Row as I originally agreed to. When I began to print the tickets, I noticed that the Row of the seats was 7 rows different than what I had originally ordered and it was different than the summary email that I received to print the tickets.

They offer 10% off first purchases however the discount does not work online. When chatting to them they mentioned the discount does not work online, and will never work. Wants me to call. Scam. Customer service treats you like **. Extremely rude and not helpful. "You can receive the discount by placing the order over the phone" is what they say. Disclaimer states in app or online only?

We purchased tickets through Vivid Seats, and when we went to 'view tickets' when we arrived to our event, it said we had no tickets. They refused to give us a refund because they said it looked like they went through on their end. I sent screenshots showing we had no tickets, and they said that did not prove anything and still would not give us a refund. $210 for my husband's birthday present gone. Never ever ever ever buy tickets through them.

We purchased Philadelphia Sixers tickets for Nov. 10 in August. First, we couldn't access the tickets until October which I thought was weird. Second, we got the game and they told us the tickets were in use. We went the box office where they confirmed this and told us not to trust any site except Stub Hub. Third, it's impossible to get in touch with an actual human. They have such a runaround system you keep getting the same messages despite which area you choose to go on the phone. Fourth, they claimed they'd investigate, but they kept trying to call my wife when she was at work, she left messages asking for a call back at another time, they refused to do so and then kept sending e-mails with automated responses that basically left you with nothing. Do not recommend.

1st time selling tickets after I purchased them on their site. Wanted better seats, so I relisted them. Tickets sold, but customer did not want them because they could not see if the tickets were consecutive. I assumed a customer could see them and pick which seats they wanted. I was called by VS customer service, and rudely scolded and told I was being fined $230!!! This is after I already paid for the tickets and even bought 4 new ones, so they got 8 ticket purchases from me and STILL FINED ME!!! Never buy from these guys. Customer Service might be the worst I have ever encountered. Use Stubhub. They seem to actually care about their customers.

I purchased (2) tickets to Charlie Berens for $43ea. They can be purchased directly through the casino he is at for $20, but we thought we'd pay the extra to be a few rows further toward the stage. I was shocked when I hit "purchase" and I was charged $121.33. They were shipped standard UPS ground and printed on typing paper. I immediately tried calling them to cancel but couldn't get through to a live person. The invoice they e-mailed has no breakdown of what I was charged and why. I called after they arrived and finally got a live person. He said that the website makes note of the extra fees somewhere. I asked multiple times what I was charged for, and he could not tell me. They would not refund anything. This is such a scam.

I purchased club seats for the Browns vs Bills and received mezzanine seats which do not come with any of the perks that club seats get. I explained this several times to Vivid Seat's representatives and they basically blew me off with terrible answers. The 100% customer satisfaction guarantee is totally untrue. I paid for club seats and was expecting to sit in seats that were not in the rain. Luckily it did not rain too much - otherwise, that would have made the experience even worse. Stay away from Vivid Seats would be my advice.

We purchased Luke Combs' tickets for an out of state show, almost four months before the show. We incurred costs for plane tickets, hotel, rental car, concert parking and when our tickets were scanned at the door we were told someone else already entered with our tickets. The concert was sold out and there was nothing the venue could do. Vivid said they will only refund the ticket cost and "sorry for the inconvenience ". Our loss is over $1500 because they send our duplicate tickets which is more than an inconvenience.

Maybe I am just the (un)lucky buyer. I bought 8 seats to the NHL Winter Classic 2020. Vivid will NOT provide me an e-ticket via their app. They have only sent me a link to download the PDFs. Well, I can't validate these are legit, and I'd rather not find out the day of the event at the Cotton Bowl. I promised 4 of them for sale BEFORE buying off Vivid, but no other reseller will recognize or list them. AND VIVID REFUSES TO SELL THEM FOR ME EITHER! So, I can't sell them, I can't validate them, but I'm out over $1,000! Vivid chat says "they're fine." SeatGeek and StubHub says "not."

I missed The Stones concert due to a hurricane, lost $6,616.74. My first mistake was buying such an expensive ticket for The Rolling Stones on impulse but it was the only one left in my chosen section at the time. The concert was in April but got changed to August 31,2019. Then when the hurricane Dorian made the news the Stones changed the date to August 30, 2019. I got the email for this change at 9pm August 29! I was ready to go, flying from California to Miami, even had my boarding passes. However as I watched the Weather Channel I realized that I would be flying into an area where the hurricane was expected to make landfall. Being from California I do not know how to stay safe in hurricanes. I had no idea what to expect. I also began to realize that I would most likely be stuck there because flights in and out of Miami were canceled for that weekend.

Try to find a live person to help you. It took me a half an hour to try and get through the phone system without luck, sent an email to customer support then tried live chat. Horrible customer service. Be aware that tickets are not issued until the day before or day of an event, so it makes it almost impossible to sell them. When we first purchased the tickets I spent an hour trying to get through to someone as to why we couldn't get our tickets as soon as they were purchased only to end up with the live chat. Now I know why they don't issue them right away, because it makes it impossible to sell if you have to! The funniest thing is that I can't sell the tickets through Vivid tickets that I purchased through Vivid. Seriously? The reason why is because I don't have the physical tickets! Arggghhhh! Good luck purchasing through them. Ended up paying a sky high price for tickets to not even be able to sell them!

Purchased tickets for REO Speedwagon for November 9th, 2019 for the Four Winds Casino venue. I received the tickets through email. I was able to print the tickets. We drove over an hour away and booked a hotel room. Going into the venue, our tickets would not scan. We got sent to a supervisor and he told us our tickets were invalid, and the seller probably sold those tickets more than once. The show was sold out. So, we made the trip, paid for tickets that were invalid and paid for a hotel room, all for nothing.

I booked a show from 8pm and never received a confirmation email. On the day of, I checked my tickets and they were for 3pm and I already missed it. Turns out an 8pm show never existed in the first place, yet they still posted it. I asked for a refund and they refused even though they could not prove I booked that 3pm show. You’re taking a major risk if you book from these guys. Be safe and avoid.

We drove 5 hours on a Friday afternoon and evening, paid over $60 for parking and waited in the cold for 4 ticketS and almost $1500 nosebleed section seats at Hamilton only to get as far as the lobby and told that none of the tickets were valid. The show was sold out. Vivid Seats could not "reach" the "owner. But a supervisor will contact me sometime in the next two days to START their investigation". 0 stars and will NEVER trust.

This app is a scam. I was charged the money for my tickets and didn’t receive them. When calling customer service they were snarky, demeaning and unhelpful. They ended up charging me a $90 fee because the sale of my tickets fell through....because they never sent me the tickets to begin with. One of the worst programs and support I’ve dealt with. DO NOT USE!!!

If you make a mistake when purchasing a ticket at Vivid, they will not help you. I purchased tickets for Friday instead of Thursday. I called them the same day to see if they could help. They told me to go sell my tickets on Google in a very thick and hard to understand accent. I asked them if they could sell my tickets or exchange them for another time. I kept on hearing NO NO NO. It was really a special event but they simply did not care. They read a policy and told me good bye. No sympathy or assistance or thoughtful suggestions. It is really awful how they treat people and how bad their customer service is. Plus their representatives were really hard to understand. So buyer beware, stay away from this group. They have no sense of service, do not help and do not care. I have found much better service on Stubhub and Ticketmaster. Vivid is a big disappointment.

Well, I am elated to say that I am one of those who had a positive purchasing experience with Vivid Seats. That being said, I did pay $640 total for two floor seats to the recent Tool concert at US BANK ARENA. However, they were transferred over on 10/30 as promised (Ticketmaster didn’t release them until 10/29, so 10/30 was perfectly reasonable) and they did in fact scan correctly at venue.

I purchased tickets from Vividseats.com for a playoff game at Yankee stadium. I was told that the seller would be emailing me the tickets which eventually happened. However this was just the beginning of my problems with Vividseats.com. This was the second set of tickets that I purchased for this event (the first arrived with no problems). Once I received an email stating that I would be able to download the tickets, I tried and was given a message stating that the tickets were not ready and to contact customer service. I tried to email, call and live chat with vividseats.com in order to download the tickets. By this time I was already on the train and close to the stadium. Every way I tried contacting vividseats.com kept giving me generic prerecorded statements. After waiting outside the stadium for an hour, I was forced to go to Stubhub.com and purchase additional tickets so that I could watch the rest of the game.

I was trying to buy tickets for a event and thought I was getting a reasonable price. Right before I was at the end my tickets went up over $100. I hit back because I wasn’t going to purchase them. Somehow my tickets were confirmed. I messaged them right away to tell them what happened - they refused to help me. If you are so confident in your value/service you should not have to trick people with hidden fees. I will not use their service again.

After purchasing tickets through PayPal Vivid Seats sent an email stating they need further verification of my identity and to send a picture in jpg format of my drivers licence/credit card/and to provide a PayPal account number. Enrique from the verification dept. stated I could cover up my drivers license number and signature. All they needed was an expiry date to verify I was the customer. Then he proceeds to tell me he has other customers waiting and couldn't proceed with my call when I still had questions. Customer service could only take my feedback and said they had never heard of the verification dept. needing a picture of my id. Crossing fingers that I receive my refund. Beware.

I ordered 2 Fleetwood Mac tickets section 224 row N. I hit purchase and they sent me a confirmation for section 202 row M. I called within minutes of placing the order and receiving the wrong seats. They said they could do nothing about it. I could sell the tickets and buy new ones!!! So you order an orange and they give you an apple and say tough. I will never use them again!!!!

I purchased tickets to Cardi B concert 4 months in advance using my PayPal Credit account. $1300. Cardi B cancelled the concert 30 mins before it was scheduled to start. I immediately called Vivid Seats to request a refund and was told it was not their problem, that they didn't provide refunds. I was so upset because of the amount of money I paid for the tickets. Nor myself or any of the other ticket holders could attend the "rescheduled" date due to other obligations and Vivid Seats still would not honor us a refund. They "stole" $1300 from me and convinced PayPal Credit not to honor me a refund as well.

Purchased tickets through Vivid. It was a scam. The seller sold the tickets elsewhere and I have evidence from Ticketmaster that I never received my tickets and that my tickets were invalid the day of the event. Their 100% buyer guarantee is a fraud. They refused to give me my money back. They refused to answer my questions and said they have a no refund policy even when I fell under the the buyer guarantee policy. STAY AWAY.

I bought tickets for Ed Sheeran with my platinum Amex last year for his show in Kansas City. I never received the tickets by mail or email. When I looked through my phone on the day of the concert after flying from New York to KC, I had spent $900 and had no tickets. So, I called “customer service”. They told me that my tickets were from a third party and that there was nothing they could do. After two hours of trying to solve it, I called American Express and explained everything. They refunded my money. Then, I tried to buy tickets to Seinfeld in NYC. Again, the day of, I get an email saying my tickets were cancelled. I called “customer service”. They said I had submitted a buyback, so from now on my orders would be cancelled! So, I was screwed again! I despise this company. They are thieves!!!

I purchased hockey tickets from Groupon last night and got an email this morning from Vivid Seats that the tickets were not available and that I'd get a refund in 3-5 business days. What kind of BS is that? You take my money, get confirmation on the seats and then the next day you tell me they are not available?? Never will I do business again with them. Groupon should never use them as their ticketing partner.

I ordered and paid for 2 tickets to an event that was to start at 7:30 p.m. on 10/18/19. At about 6:50 p.m. the night of the event I still had not received my tickets so I called Vivid Seats. I spoke with an agent who said he would help get the tickets sent electronically. I was on the phone with him for over 35 minutes without any success in receiving the tickets, until at 7:32 p.m.

I purchased tickets to an event and was patiently waiting on my "Transfer" tickets from the reseller. The same day of the event I became a bit worried because I had not received my tickets. Only hours away from the concert & I could not speak with anyone at Vivid Seats. I tried chatting but the automated chat was not helpful. I receive a call from a rep finally, to tell me there was a mistake and the reseller sent my tickets to another email (WTF!) but that I should not worry because I was getting better upgraded seats at no additional cost. I was glad, as I mentioned to the rep my drive to this concert is at least 2 hours.

Bought tickets for an event and it got postponed. I could not attend the new date so call to get a refund. Nope. They don't do that. They will tell you to either resell the tickets or give them to a friend. What kind of company won't back what they are selling? I could see if the date didn't get changed and I just wanted cancel but that's not the case. The event got change to a date 3 months down the road.

You will never get the email with the actual tickets!! And when you call for a refund they keep telling you you got it. And then they will tell you they have proof the people send you the ticket and it's not their fault if you never got them.

I purchased tickets to the big game for this upcoming weekend and they allow the seller to resell my tickets and offered me a less visible seat in a completely different section than what I paid for. They would not honor the original section or seats that I paid for and they are not doing anything to the seller who created this situation in the first place. Buyer beware. If you don’t mind sitting in less valuable seats and paying a higher price for your original seat then go ahead and do business with this company otherwise stay away.

I've been a Vivid Seats customer for several years now and have never had an issue with them until this last time that I purchased tickets. As a gift to my parents for their Anniversary I bought them tickets to a baseball game that were 1 section over/same row as us. When they got to the game and actually opened the tickets to scan them, we saw that the tickets we purchased were completely different to what they gave us. Instead of 1 section over from us, they were 9 sections over. When I called Vivid Seats to complain and ask for a refund or at least a discount I was told they would not do that due to them being able to give you tickets of the same value or an upgrade. Since when is this ok? So let's deceive our customers into thinking they're getting a great seat and then sending them something else. Total RIPOFF!!

After purchasing tickets for a big time playoff game, I never received the "delivery" email. I spent 45 minutes on the phone with customer service. Long story short, I never got the tickets. Never again!

I lost my ticket and no one could help me. They refused to get the seller to reprint or reissue so I was out of luck. And I paid over 3 times the price for a seat. I don't know why they don't hold their sellers more accountable as they are a 1.5 billion dollar company.

I purchased tickets advertised through Groupon. At no point did the seller indicate they were standing room only SRO till after I received the tickets. Neither Vivid Seats nor Groupon would refund. I have a medical condition that does not permit me to stand. If I knew tickets were for standing I would not purchase. Buyer beware. This group is a ripoff. $125 USD to stand.

I purchased two tickets to the Yankees Twins game. The game was 10/5 and I bought the tickets on 9/16. They took my money easily enough but then the problems began. On 9/18 I received an email from their seller telling me to click the link to accept the tickets. I clicked the link and it kept saying, "Oops something's wrong on our end. Please try again." I then contacted customer service on 9/19 and told them what the issue was. They were unable to help and furthermore told me that the seller had delivered the tickets to me and there was nothing they could do. I called every day until 1 hour before the game. They kept telling me that the tickets were confirmed delivered by the seller. But they weren’t. They continued to protect the scam artist seller.

Purchased tickets and seats weren't together, called and they said I could sell tickets and buy more. Paid 4k for 5 tickets tickets and that's the services you get! Thought I paid double the price so tickets would be together but consumer apparently is always wrong! Tried to go through online customer service and gave order number. They replied back 3 days later with wrong order number and wrong name?

I purchased tickets through their website. I received an email confirmation and my credit card was charged. Believing that I had the tickets I went on with my day. I checked my email later and they had cancelled my order. When contacting customer service they could not tell me why the order was cancelled other than some information could not be verified (despite having my correct credit card information and my email address). Ticket prices had nearly doubled since my original purchase and their response could be summed up as better luck next time. At one point one of their representatives hung up on me because I was not satisfied with their non-answer answers. I would never use their services again nor would I recommend anyone else to do so either.

Never could speak to human. Website fraudulent. Never use this company!! Said tickets already taken by other user. Immediately bought other tickets, then received email that I had purchased both. Tried for an hour to speak with live person to no success. Online chat useless.

I listed a game parking ticket for the first time. I reached out (via public info) to ask if buyer preferred hand delivery a few blocks away. Now am being charged not paid; mgmt won't even take calls.

This company sold us tickets and then took them away a few weeks later. Apparently they never actually owned or had the tickets, and the true owner decided to do something else with them. Very sketchy. They had already provided the tickets to our mobile device, which they revoked when this happened, so we called them to see what our options were. They offered us a free upgrade to better tickets, which sounded great, but then after accepting the better tickets they told us they didn't have those tickets either - and that we wouldn't see them until a week before the event.

I have 4 children and could not find parking for the Eagles opener. My son went on VIVID to order get a parking pass for $200. Yes $200 he mistaking put in the wrong email address. He and I tried calling VIVID to try and correct the mistake. We kept getting a pop up window to chat. The pop up window was useless. By 11:00 on Monday we finally got a live person on the phone. Her response was, "Sunday is our busiest day and we are understaffed." She was laughing on the phone and said, "Too bad we have a no refund policy." The customer support person could care less. We never got to use the parking pass and lost $200. We are disputing it. Their position is we should have read the no refund T&C's. I will take them to small claims court. Very unreputable company. Never use VIVID.

I have had the same issues that multiple others have been having regarding not receiving tickets. I ordered two sets of tickets for the Eagles vs Falcons game on September 15, 2019. The first set came through just fine with a an email providing a link from Ticketmaster that I had to download the tickets through an electronic transfer. I received an email that my second set of tickets were delivered and to follow the link provided to download the tickets, which did not work. I called Vivid Seats and the person walked me through how to do it, I tried following his instructions but it did not work, the guy kept walking me through it and eventually hung up on me. I spent over 6 hours with Vivid Seats customer service on the phone, through chat, and email to try and get refunded for the tickets I never received.

They charged my card for tickets they said I ordered which I didn't. Thankfully, I received an email from the ticket source asking me to "accept" the tickets, which I quickly declined and received an email saying they were declined. Vivid Seats didn't issue me a credit for the charge so I contacted their customer service. They said I accepted the tickets and therefore was on the hook for the charges. They said my only option was to try to resell the tickets. I told them I didn't order the tickets and even so they were declined so there was nothing to sell.

I spoke with customer service/ chat regarding an issue I was having selling my tickets. They were rude, and not useful at all. I work in customer support, if I spoke that way to my customers I would not have a job. I advised them to place more information on their site and they said they wont. Overall experience was not worth it to try and sell the tickets I no longer needed. Wont buy from them again.

I’m never one to complain, but Vivid Seats literally has no customer service. They were 36 hours late on an e-ticket (yes the same ones you can instantly download from StubHub). Normally this wouldn’t have been a problem, but my friend backed out of going. It sure would have been nice to be able to sell that ticket instead of getting it an hour before the game. No apology, credit or nothing. If that’s the kind of customer service you want, go for it. It’s cheap for a reason.

In fact I’m not going to use them again. Thinking back on last Opening Day I didn’t get my tickets until late the day prior. I was pissed 'cuz I had to do it on an actual computer not just a cellphone. I was already up in the city so it was good my hotel was able to let me access one but I was really upset. Nope NOT using them again for sure!! PLUS I called them several time before I left to tell them I was still waiting only for them to say.... "Oh you should get them soon!" Also I bought Andrea Bocelli tickets through them then about three weeks later they told me they weren’t available and wanted to give me nosebleed for the same price but I got a refund.