Vivid Seats Reviews

Your company should be absolutely ashamed to take money, send out a successful confirmation and then 2 days later say we're going to refund it because we found a review I had written online that was negative from a previous experience. Consumers are suppose to write about their experience, not suffer repercussions and be bullied online. Plus at your request I took the review down last year. Better Business Bureau does not agree with these tactics. Wonder if these artists know about your antics??

I purchased 4 tickets for Kevin Hart show in August, boy was I ripped off in fees after now looking at other tickets sellers. I thought I was getting a decent deal when the tickets were only $118 each and after all fees etc I paid $592. Lesson learned and just wanted to warn everyone else not to purchase tickets from Vivid Seats!

Made this account just to warn people away from Vivid. They tried to hit me with a 40$ (!!!) per ticket service fee AND - get this - an 8$ download fee to print your own tickets. Is this what we've come to? I found the EXACT same tickets on another site in twenty seconds without a single hidden fee. Seriously, same tickets, nearly 50 dollars less per ticket than Vivid. This isn't the 1980's when there was sort of an effort on Ticketmaster's part to facilitate ticket sales - Stubhub poisoned the well and now we're stuck dealing with greasy re-sellers and their nasty websites. I really wish box offices would assign a name to a ticket like airlines do with a no-transfer policy. So tired of events being sold out THE SECOND they go on sale compelling you to dive into the swamp of re-sellers. But I do it all the time, and have to say Vivid is one of the absolute worst.

I purchased 2 tickets to the Lightning/Bruin game yesterday through Vivid Seats. My credit card was immediately charged $309.58. I then received numerous emails from 3 different ticket companies asking to accept or decline the offer. I panicked and declined the tickets not knowing what was going on. I immediately called Vivid Seats and explained my situation and they said, "No problem we will contact the owner and have him send them again." Well, that never happened. I followed up with 3 more phone calls and they assured me that I would receive my tickets. Well the game came and went and I wound up with no tickets and no refund as they stated that all sales are final. Big rip off, no help, false promises. "DO NOT USE THEM".

I was purchasing tickets for an event on Friday. While doing so, I received a promotional email for $50 off that directed me back to what appeared to be the same page that I was reviewing. However, the date had changed. I purchased tickets, called immediately when I received the confirmation for the wrong date. Essentially was told, "Too bad -- all sales are final." I got spanked for more than $900. BEWARE. DECEPTIVE PRACTICES. Pure bait and switch scam.

Wanted to buy event tickets and went to Vivid Seats website. I found 4 tickets and ordered them on what they called the electronic ticket site. I received an email confirmation on 8 tickets which I declined understanding my order had not been fulfilled correctly. I purchased 4 other tickets and received an email and confirmed the order. All of this taking place within 48 hours of the event. The following morning I called Customer Service and after explaining my situation was quickly transferred to a manager. I was told they would contact the original seller who sent the wrong number of tickets about canceling the order and that they would assist in selling them. I asked to be contacted regarding their success. Of course none of that happened and all Vivid Seats says is all sales are final.

Bought 2 tickets to the Bruins Game 5 May 6th 2018... Tickets were $210.00 a piece. At check out I saw my total was $564.00. When they called to verify I ask why was I charged so much? Oh because there is an automatic $100.00 service fee they don't bother to tell you about nor is it anywhere on the website for you to read! So you're forced to pay $100.00 and you don't know it until you actually ask??? Um yeah. I will never recommend using these people!

I attempted to buy concert tickets from these people. I got all the way through the process and paid for the tickets. Shortly thereafter I receive an email from them saying that my order was cancelled as I had previously not satisfactorily paid or followed through with a previous order from them or another entity like them. I have no idea what they were talking about as I have never done this. I have now put Vivid Seats on my blacklist. I will never order from them again.

Went to attend the Kings vs Golden Knights hockey game and purchased 3 tickets from Vivid Seats. Received a confirmation email from Vivid tickets had been sent to my account and tediously downloaded another app, Flash Seats, to access the tickets. Was able to access the tickets early in the day before the event, however when I arrived to the event the tickets vanished from the Flash Seats app but I still had a receipt for the tickets from Vivid which Staples would not honor and told me to call them to get it worked out. I immediately called Vivid customer service and was passed around between several reps and put on hold for 5-10 mins each time before finally speaking to a "manager".

I will never purchase tickets with Vivid Seats. I purchased 2 tickets to Lady Gaga over 700.00. I was informed by email that I had to meet at a specific location for these tickets thinking Vivid is a big company and they do this all the time that the location was at a hotel lobby. Never said, "Call when you get there" or "I'll be meeting you from my car." Nothing like that. We were to meet between 4:30 and 7:30. We arrived at approximately 5:00 pm and my husband went into hotel to ask where we should go to get our tickets and they said they have nothing to do with Vivid Seats so then he asked the Bell Hop man and he said any tickets are usually at Will Call inside the building. We parked our car and sat across the street waiting for the doors of the arena to open.

I purchased tickets to a concert back in December for a 3:00 show and was in a little bit of a rush to do so. Not realizing instead of purchasing 2 tickets, I accidentally purchased 4 by mistake. Realizing this, I immediately called Vivid Seats and explained the situation. Their response to me was, "All sales are final. No refunds." I asked to speak to a manager and again explained the situation, to no prevail. I then contacted my credit card company and explained the situation to them as well, and they immediately disputed the charge for me. Then found out after a few months I had to pay the charge for the 2 extra tickets, that were never used and there was plenty of extra seats not filled at the concert. That's the price you pay for making a mistake. After this experience I will never use Vivid Seats again, and I strongly recommend you buy tickets from a reputable source.

I bought tickets from Vividseats.com for a concert in another state. When we arrived at the concert we were told our tickets were sold to someone else so we were unable to see the concert. FRAUDULENT!

I ordered tickets for a two day event from two different sellers 5 weeks prior to the event. I was given an expected ship date. The seller was able to change the expected date a date before the tickets were supposed to ship. I was given a new delivery date and upgraded to overnight shipping. I received word on the expected delivery date that they would be delayed another day. All Vivid would do was defend themselves and the seller. When all sales are final you have zero recourse.

Purchased tickets (Pink at MSG) in section 227 which is just off center stage. Received tickets in section 212 on side of the stage. The answer they gave was they upgraded me because now I would be sitting closer to the stage. And the fees are ridiculous. Such crap. I will never use them again. Buyer beware.

I ordered seats to surprise my boyfriend for April 26. I double checked and make sure I was ordering right tickets. I put my payment info and clicked continue. When it confirmed my purchase it said it was for Apr 25 not Apr 26. I now have tickets that I cannot use and lost almost $200 'cause they said they cannot change them. It was not my fault. I am even sketchy about selling them on there 'cause they want my credit card info to sell them. NO WAY will I use this company again.

I tried ordering 3 tickets to the AMA Supercross race. It never came. Asked me to confirm what I was ordering before I put my credit card info in. Next thing I know I get an email stating I ordered 4 tickets instead of 3 in a section not anywhere close to where I wanted to sit. Of course the tickets they gave me were more expensive. When I looked again I didn't see the tickets I supposedly ordered. When I looked at that section the tickets were less than half of what they charged me for them. They insist this is my fault. Why would I pay more than double for seats. They have some scam going on here. I would never use them again.

I ordered Reds Opening Day tickets for 600.00. The game was changed for unknown reason to another day that I could not make. Vivid Seats gave many different reasons why they would not refund either a credit, refund payment, or give a different game. The tickets do NOT say they are not refundable, but I was told I should have gone to the website to read their policies. It doesn't say to go to the website. Apparently I should "have just done that" before I ordered them.

I ordered tickets to the NCAA tournament - Paid a little over $550. Event was scheduled for Sunday 3/25/18. I was contacted by Vivid Seats explaining there was a problem with my order due to the fact that UPS does not offer Sat delivery in my area. They changed the shipping address to a UPS drop off center. The seller shipped the tix and delivery was refused at the UPS drop off point due to the fact that the drop off center does not just accept random deliveries to people and you must be enrolled in a special program. You would think Vivid Seats would be aware of the problem. Vivid Seats contacted me to ensured my tickets were now available for pick up. Went to the UPS drop off center - they were NOT there.

Beware of the ticket fees on this site. They are buried off to the side while you are creating an account, and look like an ad. There is no reconfirmation of the price or total to authorize before you hit buy. I tried to call customer service, but no help there. They walked me through the process, and showed me what I had missed, and it is my fault for not seeing it, but not obvious at all. Bad enough to pay mark ups on the tickets, but $70 in fees on $220 worth of tickets is crazy.

Throughout the order process the tix I was purchasing were listed as ATL United vs NYC FC on 4/15. I was purchasing these tix as a surprise for my husband's birthday and planned to take family & friends to tailgate, celebrate his birthday and watch the game. The confirmation email I received stated that my tix would arrive on 5/7. Due to ticket arrival after date of game, I was prompted to look again at the tix I purchased. That's when I learned that at some point the tickets I thought I was purchasing switched to a different game.

Went to Cactus League and referred to their site. Checked on tickets for game Cleveland vs Diamondbacks. Looked like there were few alternatives and limited sections where seats were available. When I went to make a purchase they told me those seats were gone. None left at that rate move up to $32 seats and made purchase. When I paid by credit card bill came back at $255 for 6 tickets rather than $192. Called them after making the transaction to complain and asked for cancellation. They refused saying their policy as indicated was no refunds. Since then I went to the MLB site and there appears to be no shortage of tickets.

Not only do they sneak horrible fees in and make it seem like "electronic transfer" is an immediate ticket. **It's not.** I won't get my tickets until 2 days before the event (making it pretty impossible get my friends to buy the other 3 tickets from me since I don't actually have tickets). They will sell you seats that don't exist!!! Just told a friend where I'm sitting and guess what? That section doesn't have a row 30!!! It only goes to 28!!! 1st time on this site and NEVER GOING TO BUY FROM THEM AGAIN. I wish someone had warned me!!! I'm warning you!!! Impossible to refund!?! What did I buy?! And now cannot get a human being in the phone!

Vivid Seats sold me 4 tickets to my family for 3/14/18 basketball game at Oracle Arena. Immediately called them to confirm the event and seats, however they then advised they are STANDING ONLY tickets they sold me. BEWARE of this deceptive company, they falsely advertise and lure the public to purchase seats to a basketball event. I asked to pay more to get SEATS for my family, I cannot have my nephews standing for HOURS at a basketball game, they declined. They would not switch out my tickets even when I offered to pay more. DO NOT GO TO THIS WEBSITE. Now that I have shared this HORRIBLE experience with friends and family, I have now found this happens often. I am still disputing this charge of more than $1,000 with my Credit Company.

I went to vividseats.com and booked AUGUST 9/2018 concert tickets for PORTLAND OREGON for Hall and Oates. I paid for them and when my receipt came through minutes later it said my tickets were for a May 4/20187 concert in SAN JOSE California! I did NOT book a May 4 concert and that particular concert date is 2 web pages away from the August 9 date so you can't even click on it by accident. They don't care and would do nothing even though I called them 3 minutes later. It's their system mistake and I will be spreading the word about them far and wide.

My son and I made the mistake of buying tickets on this site rather than shopping around as we were trying to hurry in order to not get caught purchasing them as a surprise for my husband’s birthday. The tickets were DOUBLE that from Ticketmaster. No refunds. No exchanges. Sites like this should be illegal. If you are inexperienced with buying tickets... they will RIP you off. Terrible. Beware! They have no conscience.

This company is a complete scam and they admitted it. I ordered tickets and they sent me the wrong ones. I am out $220 now! They said that I can resell them if I want. The tickets that I wanted are worth that amount. The tickets they gave me are worth ten dollars a piece! They refused to refund or exchange and said that’s their policy!!! They gave me the wrong tickets!!! They ripped me off and took my money and now I can resell worthless tickets and maybe get $20 back? Really? I will never deal with this company or their worthless customer service scam artists again.

I recently went online to purchase tickets for the Pink concert set for May 18, 2018. Tickets I selected were $657.67 each, total of $1315.34. When it was time to pay for the tickets, it showed that the cost was $1315.34. I was then directed to provide my credit card number and information to complete the purchase; which I did. I received a confirmation email indicating I had purchased two tickets as requested. I download the e-ticket and there was no information on either the email provided nor the tickets regarding the price paid. When reviewing my credit card statement, I discovered that I had been charged $1673.10 for the two tickets. This was actually $357.76 more than the amount I was initially provided for the price of the tickets.

Ordered tickets for an event in another city I was going to visit. they said they wouldn't be available till the day before the event. This was too close for comfort so I tried to get help reselling them. They have a "chat" which just turned into them sending me more stuff to read. An actual person said they couldn't help me. Their site is not user-friendly. I have resold seats on both StubHub and SeatGeek with no problems. I've decided not to use them again.

I purchased tickets to Disney on Ice through Vivid Seats and was tricked into purchasing completely overpriced tickets. I was asked how many tickets I wanted and put in 3. At the end it said $63.00. Then it asked me for my information which I put in, including my credit card information. I hit the ok button after I entered my information expecting a total amount and a confirmation option, instead it had confirmed an amount of $242.00 without my authorization. I then panicked and tried to rectify the situation with a consult from Vivid Seats explaining that I never authorized this amount.

BEWARE! We purchased two concert tickets for around $270 each. The additional markup/service fee was around $80 per ticket. This amount was not easily apparent on the checkout screen. It was only when I checked my email and card statement that I learned of the additional charges. I attempted to cancel the order (like within 5 minutes) but was told no. It's a bait and switch operation. I will never purchase tickets through this site again. BEWARE.

I was attempting to purchase 1 ticket for a concert event in Los Angeles. During confirmation process, for one reason or another, the 1 ticket changed to 3 and I accepted. After seeing my receipt reflecting a $1750 charge versus the expected $450. I immediately (within 5 minutes) called the company to request two of the tickets be cancelled. Vivid Seats indicated they would not refund the money even in light of the facts, I notified them within 5 minutes of the error and 9 months before the scheduled event. Perfect example of a company that does not value a long term relationship with its customer base in order to make a quick buck. I will never do business with this company again, lots of other options out there, and let anyone and everyone know about how dissatisfied I am with Vivid Seats.

I purchased 3 tickets to see The Lion King in July of 2017. The show was scheduled for Dec. 2017. The price I paid for the tickets and what I bought the tickets for were two different prices. I disputed the difference with Vivid Seats and with my credit card company. The dispute was settled in the favor of Vivid Seats. I wasn't happy about it but learned my lesson to be very careful when buying tickets through a third party. We had been planning on seeing this show for 6 months and it was a very special occasion. My daughter was had turned 13 on the day of the show.

We purchased tickets, received receipt which we have for row 15 on the wall at TD Garden. Vivid seats sent us worse tickets, and would not honor tickets we had on our receipt. This should be illegal, these were for my kids for Xmas, they now put my kids in seats where their view is obstructed. They state they can change your tickets as they see fit if they seem it ok because you check the I agree box. I would suggest you use any other company but these liars. I will take pictures with my family at the game and post how they stuck us in worse seats and we will continue our internet campaign to warn as many loyal fans we can. Vivid should not be allowed to ruin other kids Christmas as they have done to my kids, who have looked forward to the seats we had paid for and now do not have. Stay away from Vivid tickets. They are not to be trusted.

I have used Vivid Seats only for purchasing tickets. It could be a little bit harder to do it. I cannot find immediately what I am looking for. Basically they are intermediary between buyers and sellers of tickets. I had have some negative experience with them, for example if I buy a ticket, and after the purchase I made mistake in date. I have the next period of 10-15 minutes to allow me to change it or refund it.

At Vivid Seats, I'm able to search and find what I am looking for and do it from the comfort of my own home. I like the convenience of looking for tickets without having to look all over, without having to go and stand in line and when at the sporting event you can already have the tickets when you get there. However, I feel that they need to have more pick up options or the options to print them out without them charging a fee to do that. You shop online for the convenience of not having to leave your home so you shouldn't be penalized for it.

On the website the features I like the most are the VIP and the limited features. They are great for people that are loyal to their website giving them the fastest access to all the greatest events in and out of the area. The seats and ticket prices are great and all events I am looking for. They have great customers service. On the other hand, I remember a while back when I started using the site they had a slight bug where you would purchase tickets and not have access right away to them like you should. Few hours and the bug was fixed immediately.

I first searched most ticket sites and found that Vivid Seats was the cheapest. The overall ticket purchasing process was average. I made an account, activated it, and bought the tickets. Vivid Seats has a wide range of tickets. It is easy to find what I want within a short amount of time. I used it to sell some extra tickets before and I bought some when a concert was sold out. However, the UI needs improvement and the search bar is too specific and doesn't recognize a search if you barely misspell a word in it. Another cool feature would be to compare with other ticket sites to ease the research required to find the cheapest price.

I have use Vivid Seats to purchase ticket to a football game here in Tennessee. It was a game that I really wanted to see and I had tried a couple of other sites and I couldn't find anything or they were just too much. A friend told me about Vivid Seats. When I first used the site I made an account. The layout is very easy and intuitive to use. I found everything that I was looking for in no time and I would definitely go back and get tickets on here in the future if I needed them. It was a pleasant experience.

I feel like Vivid Seats is one of the up-and-coming ticketing websites/service for popular venues across the United States. I made an account and linked it to my primary email address. This made it easiest for me so that I could keep track of my ticketing purchases. Navigation of the site was simple and easy. I like how easy it is to find tickets for various venues. I also like how trustworthy the site is. The only thing I dislike is the fees that are associated with purchases. I often forget about them until I am buying the tickets at the checkout process. I wish that they would find a way to offer more promotional discounts and lower prices.

I like vivid Seats' low fees and tickets where you can not get much anywhere else. On the other hand they need to add some more to it than what was given in the way, as well as how they need to put more seats that make it easier to understand and make it more well known. They also need it to be better looking. I have had a account for this site but I have use others that makes me not use this one as much anymore. How it has something more to offer than most than others. It needs to be more clear and more telling on how to use things from others.

I enjoy everything about Vivid Seats. I appreciate the company and what it has to offer. I made an account and like the quick and easy access. On the other hand I would make tickets available for print and it would be nice if they offered discounts or incentives. Other than that it is a great site which offers great incentives. I am always pleased with my purchase. I would recommend them to a friend and family member.

It was a good experience with Vivid Seats. I went to the website and searched for the event I wanted. It came up easily, and when I clicked into the event I had the option to navigate by either price or seat location and I like that. I could easily navigate the site and it allows me to focus on where I want to be for the show or event rather than having to scroll through cheap seats. But the checkout process was standard and could be more efficient. It always feels like it takes forever to check out on these types of sites. It would be nice if they had you create an account first so you don't have to re-type your name and address during checkout.

I googled the tickets and clicked on the website. I chose my seats and then paid for them. I didn't have to pay to make an account with this website which I really enjoyed. The tickets were easy to pay for and I trusted the website with my payment information. It is user friendly and loads quickly. I enjoyed using this website compared to other websites that do similar things because this website was very easy to use. If I was confused about a certain part I used the help option. It is sometimes difficult to see vacant seats. This was the only feature that I was having difficulties with. Some of the seats should vacant one minute and then the next it would be taken.

It's a pretty easy site to use with the events I want. All of the seats I was able to obtain were amazing and weren't offered at any other site. I simply looked up the event I wanted to go see then I selected the type of seat I wanted and clicked purchased where I proceeded to make an account. I made an account before purchasing so that I would have a profile for future purchases. I was happy I was able to attend the event that I wanted to go to. All the other sites did not have tickets for the event that I wanted to attend. But I would like there to be more events/tickets available. It would also be nice if the payment system was streamlined, other than that I like Vivid Seats the way it is. It's a perfectly functioning system that provides the customer with what he wants.

Decent, would buy from again - The features in the website looked nice and thought out. Although I did have a lot of redirecting problems so I was sure if it was just the website or my internet. It was awful. It took me over an hour to order 2 tickets. Everytime I was almost done it'd close out and start all over again. It was easy to find everything you were looking for on the site, though. You could even see upcoming events and such which was pretty interesting. The payment was simple just like every other website. But the whole redirecting thing had me stressed out.

I made an account so I could be notified about available tickets for a sold out concert I'm looking for tickets too. At this point I've just used it for research but will definitely use to purchase if tickets come up in my price range. I really like the ease of the map feature when searching for tickets and the color coding system so you know exactly where the seats are that you're looking for.

The Vivid Seats website is very easy to navigate. I was trying to secure the right seats for an upcoming football game and realized that I needed more info and some help. I called the Vivid Seats' number and made contact. The representative was very informative about the seating situation in the arena and he explained to me what would be the best ticket for me. I was trying to secure the right seats for an upcoming football game and I realized that needed more info and some help. I called the Vivid Seats number and made contact. He was very professional and courteous and helped me purchase the tickets I was looking for.

I like the ease of finding the event and being able to choose what seat you want at Vivid Seats. They have a layout of the venue and you can pick and choose the seat you want. I love doing this as it helps me compare prices of seats from different areas of the venue. And it is very easy to order tickets on Vivid Seats. First you have to make an account. This helps for future uses so when you come back to the site, it has your info already for you to use. Then you search the event you want to go to. Then you look for the seats that are available and you choose what seats you want. Checkout is fairly easy especially if you have an account. They have your credit card info on file so you can pick that as a form of payment. Finally, you either download the tickets or they are mailed to you. Overall, it's fun and simple to use Vivid Seats. I find their website features more appealing than others.

Vivid Seats is easy to find and access. They also have a very easy to use website. The prices were as good or better than other sites. The customer service is fantastic and can easily answer any questions you may have. So far, it works great. But even though their prices are fair, I and most people I know would always like and benefit from lower prices. Vivid also needs to get their branding out in public more, away from the computer or internet. This would then lead people to look them up on the computer or internet. Bonus for Vivid and more customers and sales.

I made an account and it was very easy to use the site, I had bought tickets for a upcoming event and it was a very simple purchase. I very much like the quick load times and the easy navigation of the site. A common issue is slow, unresponsive websites but is not a concern with this site. I would like to see what this site has to offer in the future and the changes it decides to make to its homepage.

When you are ready to purchase your ticket you are given an option if you want to make an account. The process is easy and not very difficult. If you have an issue there are places you can go and ask questions. Also I like it when you enter the Vivid Seats website and you don't have to put your area in. You can automatically get tickets to events that are near your location. While the experience was good, I hate the fact that there aren't much information about what is going to occur during the event. I want to know more details about the event.