Vivid Seats Reviews

I paid for four tickets for a Lauren Daigle concert on April 15, 2020. The event was postponed twice. It was officially cancelled November 16. I asked for refund via email. No one replied nor my refund issued.

I purchased tickets from VIVID over a year ago for an event only to now find out they are reselling from Ticketmaster, who now will not support me for an event that was scheduled in March as COVID impacts cancelled events, not pushed to August of 2021 when I will have moved from the location by over 1500 miles...no support, no help, glad to take your money, but you WILL be on your own. All efforts with customer service have led to them telling me "GOOD LUCK in selling your tickets on your own, we will not help you nor provide a refund."

Don't buy anything through them. Wish I would have researched first.

I bought a VIP ticket to see Rick Springfield/Chicago in June 2020. Because of Covid, it was rescheduled to June 2021. Fine, no worries, except that the concert now only features Chicago. When I asked for a refund I was told that since it was rescheduled, they would not offer a refund. I pointed out that it is no longer the concert that I paid for since Rick Springfield will not be there. Their response was to send me a link on how to sell my ticket on their website! I cannot get through to speak to anyone in person. All communication has been done via email and live chat. I requested that my situation be elevated to a supervisor or a manager and I was told that supervisors and managers do not handle these things. What??? Unbelievable!!

Had 2 tickets to Ana Gabriel in Vegas, it was canceled- due to COVID. They email you stating you have 7 days if you want a FULL REFUND to your CREDIT CARD or they FORCE a credit. BAD COMPANY. They are taking advantage of the situation. I never received any email of all and if I received an email from Vivid Seats! Plus - SPAM FOLDER! I will never buy a ticket for that thief company and I will start a campaign again them to avoid they could get more money for more people.

My event was canceled was sent the email with the following message. Full Cash Refund - If you wish to receive the full cash refund, no further action is required on your part. Your refund will be processed to your original payment source within approximately two to four weeks. Later was told I didn't respond to a email sent over a month later so I wasn't entitled to a refund. Tried live chat and every agent was named Jose. I find that odd and they weren't helpful only using the same basic responses.

You ripped off my 15 year old daughter! She paid for Miranda Lambert tickets. What company only allows a refund after 7 days???? You have had her money since FEBRUARY!!!! Since your ratings are falling pretty hard I know we aren't the only ones with this issue. Totally unacceptable!!!!

Had 4 tickets to the Bangles and NYG game. The game was canceled- due to COVID. They email you stating you have 7 days if you want a FULL REFUND to your CREDIT CARD or they FORCE a credit. BAD BUSINESS! Covid isn't going away. They are taking advantage of the situation. I have a life, a job, and 2 little kids. I don't sit on my computer watching my email all day waiting to see if I received an email from Vivid Seats! Plus - SPAM FOLDER!

My tickets were used. They turned me away at the gate because they didn't scan. They walked me up to the seats and another couple was in my seats with the exact tickets that I had so the tickets I purchased were sold 2 times. No human will call me from Vivid Seats. They send you to text or chat with a robot and eventually after an hour of playing back and forth with the robot a human comes on and says, "There isn't anything we can do to help you." I missed out on half of the game, sat on stairs for 20 minutes until we were allowed to sit in seats that were nothing close to what I purchased. I spent $579 on my purchase and the seller or Vivid Seats are stealing from me and won't do anything about it. Ed **

I purchased tickets prior to pandemic, my event was rescheduled for 1 year out, I could not get a refund which was fine. They told me to sell my tickets so I did. Now they are saying I have to wait 10 business days after the event to get my money. I am out the money for the purchase and for selling the tickets.

Bought tickets to a football game that was moved up a week due to Covid. We could not fly in for the moved up game. So I called them. They told me to accept the tickets and resell. You can't resell these tickets. I called the college box office, as told by Vivid Seats to do, and they were very upset that these tickets were sold to me in the first place. Basically said there is nothing that they can do and to take it up with Vivid Seats. Vivid seats said they dont have to honor the resell and the tickets are mine. The problem is these tickets were under a season ticket holders account and could only be transferred by him. When I informed Vivid Seats that the box office is very angry and what are my next steps....what if the athletic office invalidates the tickets? They said all problems with the tickets are mine now. Then they ended the chat. Absolutely ridiculous. As a professional sports season ticket holder myself, I will never use them and I highly encourage everyone go with Ticketmaster.

My sporting event was originally postponed indefinitely due to Covid, and when I requested a refund in March of 2020, Vivid Seats refused to give one and said they will contact me when the refund option is available. When I contacted them again on 10/16/20 to request a refund, they refused again, saying that I messed my 7-day window to get a refund from the date of an email they claim they sent me on 9/28/20. I never received such an email, and even if I did get it, I should certainly be given more than 7 days to decide if I want a full refund or to be given merchant credit.

Absolutely appalling - never purchase seats from this outfit!! Particularly if you live abroad. No customer service - live chat is not live. Replies with computer generated answers and then cuts you off and you have to start again. Will not refund my NBA tickets ($1k AUD), only offering me a credit. As useful a chocolate fireguard. I live in Australia and my trip to the US in APRIL was cancelled due to COVID. Fellow Aussies NEVER, NEVER, NEVER use these con merchants.

i called them and it's always automated, talk to our virtual assistant, kept repeating to me, "Your confirmation no is wrong. Your order summary is not found," I never talk to a real person since March, they said they sent my tix, I can't find my tix they sent to my cell, this is a huge corporation so someone should be able to help, without us purchasing tickets, your people would not have a job..

We purchased tickets to an event which has been postponed. We had contacted Vivid Seats as we had not received our tickets. They are claiming they had been shipped and signed for which they had not. We are asking for documentation of the signature but have not received any further response and unable to speak to a live person. We purchased the insurance as well however Vivid Seats is saying it is not valid in this situation. Very disappointed as we have used the company previously.

Reporting this won't matter but typing it anyway - since it won't change their crap behavior. I have been fighting with my credit card company and this stupid company for months now. For an Elton John concert, they won't refund my $$ (even though I have a confirmation in writing that they will refund it and in fact it's on its way... Lies). They are telling me it's now rescheduled for 2022!! LOL really? So I now have to be sure and plan something for 2022... He could be dead, we could move, all sorts of "could's" and I am at their mercy for almost $500.

I paid big bucks for KY Derby tickets. The derby was cancelled and I assumed my credit card would be credited. I sent a note asking when I would get credit and I got no response. Then, a credit showed up on my account saying I had to use the money to purchase tickets from Vivid. They said if I had contacted them within 7 days I could have gotten a refund, but now I can't. Well... I sent a request and got no response. How can a business take your money, not provide any product or service and then keep your money? They claim a 100% guarantee, but that's obviously not true.

November, 2019 I purchased 4 tickets as Christmas presents for May 24, 2020 Elton John concert in Orlando, Fl, for my children, cost more than $1100. Concert cancelled, now the site keeps saying postponed in order to keep my money after I requested refund, disputed it through Bank of America credit card who will also not refund my money. Now I am stuck without money and not service provided. This company is a fraudulent greedy company who is now being sued under class action suit and I suppose I will be in the class action payment if any. Meanwhile Vivid Seats is enjoying the use of my 1100 dollars and me and my children will not have our Christmas present enjoyed together as planned. Do not do business with this company, They are fraudulent.

We purchased Tickets to go see Willie Nelson in August. The event was postponed due to the COVID-19 pandemic. Vivid Seats rescheduled the event again later this year 2020. We now find out that the event is rescheduled for October 2021. There is no way I can Plan on an event that far in advance and ask for a refund. These tickets were over $300 each X 4. Plus the ridiculous fees they charge. They absolutely will not issue any refund and only say, "Well you can try to resell these tickets but if you do you can’t get your money until 10 days after the event." I WOULD NEVER EVER UTILIZE VIVID SEATS FOR ANYTHING. THEY ABSOLUTELY WILL NOT ISSUE REFUNDS. PLEASE DO NOT USE THEM. They have tons of small print and are total rip off.

Let me start by saying the only reason I gave this company 1 star is because it was required. I wouldn't even give them half a star if it was option. I purchased tickets in May for a baseball event that was expected to take place in June. However, it was made clear by all of the sports media that this event would be canceled.

If anyone wants a refund and there are a lot of you who do from Vivid Seats you need to file a complaint received Better Business Bureau in Chicago. They will take it to vivid seats. That's the only way you are going to see any money. If you do not do that it is your own fault. Mine took 6mos!

Frustrated with Vivid Seats, they will not refund tickets for The Rolling Stones -No Filters Tour. Vivid Seats made billions on event tickets prior to the Pandemic and now they will not refund people their money. They are making more money on interest from hoarding people’s money.

After a concert was canceled due to Covid, they are refusing to refund our money. They offer a credit that we don’t want, but will not discuss a refund. Actually, they won’t “discuss” anything. Will only communicate via email and it’s just a standard form letter restating their credit policy. NEVER buy concert tickets from Vivid Seats!

August 28, 2020. We ordered tickets thru Vivid Seats to a Letter Kenny show late 2019. The show was scheduled for April 2020. Since Covid19 hit all shows have either been postponed or canceled. I have written many emails to Vivid Seats asking for a refund (it's now August, 4 months later than original show date) and no refund or rescheduling of show. Vivid Seats claims that they only refund once the show has been canceled - but the show has been postponed with a TBD date for 4 months so it doesn't look like it will be rescheduled.

If you're looking for the worst company on the planet, you've found them. They will hang up on you, disconnect chats, and ignore your emails because they simply hate customers and enjoy treating people like garbage.

Vivid Seats does NOT have a "100% Buyer Guarantee" policy "designed to give you full peace-of-mind, safety, and security." These are their words and they are an outright lie. Taylor Swift canceled all her 2020 Lover Fest shows and stated she would be rescheduling them sometime in 2021. Because she could potentially be rescheduling them, they have classified the concerts as "postponed" vs. "canceled" in the ticket world. However, all media outlets have reported her 2020 shows were canceled which is what the average consumer would understand the status to be.

Was notified that my event was canceled and was told that I had 7 days to request a refund. I got on their website 2 days later requesting a refund. 2 months later I contacted them saying I haven't received it yet. They informed me that I didn't request it in time. I had a feeling this was going to happen, I had other events canceled thru other companies and was issued a refund automatically, will never do business with Vivid again.

I purchased tickets to two events before the pandemic. These events were canceled eventually and Vivid Seats sent out emails asking to request a refund if desired. Instead of issuing a refund, they issued a credit for one pair of tickets I ordered and are trying to keep the other money (over 700) by telling Paypal (I filed a dispute) that they issued a refund. This refund is nonexistent except in their falsified files. They lied and said they never received my requests for refunds and there is no way to speak to anyone unless you are trying to purchase tickets (they want to talk to you for that). This has been a month-long ordeal! I advise anyone who wants tickets to events to go to anyone else, even if they charge more!!! You will not get these crooks to answer the phone or respond to emails. Save yourself! You've been warned.

Like many others, the show I bought tickets to was postponed due to coronavirus. I bought tickets for my family (4 of us) before the virus was a thing. The show was postponed for 14 months. Late August of 2021. Even though I purchased the insurance, they still refuse to refund me. This company is absolute garbage. I've filed a charge reversal with my bank. Hopefully they can take care of this for me. I will NEVER use this trash company again. You shouldn't either.

My event was canceled. I requested a refund on the same day. Two weeks later I emailed them requesting an update, and I’m told my request was outside the 7 day window. Impossible to speak w/ a rep.

Roger Waters cancelled his tour for 2020 and Vividseats.com will not return the funds!! They keep stating it is postponed and that they will refund when cancelled however ** states the entire 2020 tour isn't happening this year. If it happens in 2021 that would be the 2021 Tour and so the 2020 Tour is cancelled. They refuse to refund and Paypal will not help due to purchasing the tickets over 180 days ago.

Never would I ever purchase tickets from here. There are so many other alternatives and I will always use another company from here on out. Save yourself the headache and use SeatGeek or TicketMaster or a scalper off the street. We have tried talking to a manager and was told "they don't take calls" yet they boast about 100% customer satisfaction guaranteed. Let's just say as a customer I am 0% satisfied. Purchase tickets anywhere else, buy here and you WILL regret it.

Our event was cancelled due to covid back in March. I received an email saying someone would reach out re an option for a refund or credit(never happened). Contacted them my selves and was told to be patient. Given the pandemic their call volumes were high but rest assured they were working on my refund. I was patient, in fact I waited months then finally reached out again to follow up. I was told that I had not requested my cash refund within 7 days and that I’d only be offered a credit. I showed proof of my earlier conversations with customer service and asked to speak with a manager because I really needed the refund but was ignored twice. Will never waste my money on this shady company again and I don’t recommend anyone else to.

Do NOT use this company! I purchased 4 tickets to Oregon vs Ohio State Football game. Not only were the surcharges more than the actual tickets, they are refusing to offer refund. I received a response via email that they were aware that the game has been canceled and I will be officially notified on how to request a refund. I waited a couple weeks then got on their website and chatted with someone and they told me, "No the game is still on" even though all you had to do was Google it and every single article said it was canceled. They chatted me that the other agent was incorrect and they didn't want to argue with me about it. I said, "Fine, I will wait for the official email." Not only the game was canceled, the whole Pac 12 season was canceled.

I would just like to state we purchased tickets last year and due to this Covid pandemic the concert was cancelled and rescheduled. Twice. It is now next November 2021. We are unable to attend and under these circumstances they will NOT refund my money. I lost 150$. Do not use them! Crooks!

This is easy, I paid $1400 for seats to the Billie Eilish concert back in Oct, the concert was canceled, well I've been waiting for a long time, just so I can say I work with them, so now I'm done. I want my money back, they never sent me anything, now they ask if I had insurance, I asked insurance so you can rip me off, now that I don't have insurance I'm screwed, they told me today they're keeping my money... RIP OFF COMPANY, DO BUY ANYTHING FROM THESE PEOPLE.

Purchased tickets. The site clearly stated I will receive my tickets by 8/6/2020. The concert was rescheduled for 2021, now in the app it states I'll get them by 8/12/21. Over a year! Rep was no help.

I purchased tickets to an event prior to the pandemic. The event has been canceled. Vivid Seats is refusing to refund my purchase. They are saying that the event has been "postponed" which is completely inaccurate and just their way to withhold a refund. During these trying economic times I would like to think there would be some compassion and they would not withhold refunds behind something completely made up. Please do not support this company. It is a SCAM.

I received an email saying my Alabama Football Event for September 2020 was canceled and to request a refund within 7 days. Starting reaching out to these people on 7/31/20 and it's now 8/5/20 and I'm still unable to get ahold of anyone in Customer Service! I've requested live chats, only to be re-routed to nothing. It never allowed me the option to request refund. The only time someone will answer is if they think you're calling to order tickets. So, I called that number two times, explaining to the same customer service rep I wasn't calling to order but unable to get ahold of anyone regarding a refund. Both times the same rep said, "Let me get someone who can help you," but no one ever came on. As a matter of fact, both times, the phone rang three times and I was automatically disconnected!!!

I just noticed that all of the reviews for Vivid Seats are before March 13 when most of the US shut down due to the Coronavirus pandemic. For the last 5 months, many others and I have filed for refunds for cancelled events, which is required in the event of a cancellation of an event, per their own Terms & Conditions. I visited this site previously and found many horrible reviews about customer service, poor ethics, and trouble with refunds. It seems that either Consumer Affairs or Vivid Seats has moderated the reviews and choose to only show you (the public) the good reviews. I WILL NEVER PURCHASE ANOTHER CONCERT/EVENT TICKET THROUGH VIVID SEATS!

I bought tickets in January for my first Braves game in April. Then the pandemic hit. The last email I received from Vivid said if my game was cancelled they would contact me for a refund or I could take a credit with an extra 10% or something. So I waited for them to contact me and they didn’t so I finally emailed them and now they say I had 7 days for a refund!! I said, "What, I was waiting for you to Contact me! 7 days from when? It took me forever to find someone to go to a game with me and there will not be any games this year for people to attend and who knows what will Happen next year. So I’m Out $400 for nothing during a pandemic!! Way to go! While other companies are trying to help people you are screwing them over!!" Expensive lesson learned. At 63 years old I’m Still learning the hard way!!

I purchased two tickets with insurance in March before things got really bad with the virus for a concert in June. When they were offering the insurance its advertizing was misleading about the virus. The June concert was rescheduled for July 29th. I was sent a notification my tickets were going to be sent to me by July 27th. Well, to say the least the insurance was not honored but VIVID SEATS never sent me my tickets. When I complained - they said they were not responsible for getting me my tickets! Their site says 100% guarantee which is a lie. So if their insurance does not honor anything and they do not have to honor getting me my tickets, what do they do??? This is a scam and rip off!

Vivid Seats is a scam. They advertise on their site for you to sell your tickets then when you do they say you cannot sell mobile tickets, the exact tickets their ads and website buttons enticed me to sell, then you call they will tell this verbatim and try to charge you again for your tickets in order to honor your tickets sold on their website. They use their patrons as ponzies to sell more tickets.

Vivid changed policy on cancellations of concert tickets, we purchased Bon Jovi tickets and they have kept our hard earned money, over $700.00, it now sits in their "rewards" program. We wanted a cash refund on our card.

This company is horrible. I bought tickets to a concert in vegas for 4 June, of course it was cancelled due to Covid. I was suppose to have received an email with the option of getting a refund, never received it, which I've read on here that it happened to a lot of people. So I got a credit that had to be used within 6 months. Used the credit for the same concert in Boston, supposedly the concert has now been "rescheduled" for NEXT YEAR!!!! 14 months from now and the group hasn't even posted their 2021 concert schedule yet!!! Of course I'm getting the "it was in the terms and conditions and as long as they keep rescheduling we can't refund your money"!

I ordered tickets to open day for the Colorado Rockies game that was suppose to happen at the beginning of April. Due to COVID that did not happen. In June I called Chase Bank to dispute the charge and the gave me a temporary refund for 700 dollars. Vivid seats came back and said the event was not cancelled and therefore could not give the refund.

Got an email May 6th that my event was canceled and that I could receive a refund or credit, but if I chose refund it would be unknown when they could refund me. I responded back on May 6th saying I wanted my refund, not credits. They didn't respond so, I wrote them again on the 9th and I received an email pretty much saying that it was unsure when they can refund me. It is now July 10th and finally got through to a real person and they said since I did not get back to them in 7 days I can't get a refund. I explained that I have emails saved showing I wrote them back. Now they want me to forward them those emails. Which I just did. However they have stopped responding for now.

I purchased Cardinal baseball tickets. The games were canceled because of Covid-19. They sent a notification. Said I had to answer in 7 days which I didn't see until after the 7 days. I tried several times call and email with no response. This week I received correspondence that I will not receive a refund and I have 6 months from May 2020 to spend the money. Well there are no games scheduled for the year. So they are saying, "Tough luck. You lose it all." This is poor business practice. Would not recommend them at all.

Bought NBA tickets March 2020, not knowing Covid-19 would peak in US at this time. A few weeks after my purchase, all games were postponed. Wanting a refund, it was nearly impossible to get ahold of someone and when I did, I was told I would not be receiving a refund but my tickets were good till a rescheduled date or 100% buyers guarantee if event was canceled.

I purchased tickets to an event that was cancelled due to COVID. Vivid sent an email offering a refund but only gave 7 days which is a direct contrast to their original policy. Don’t trust or buy Vivid. Their customer service contact line doesn’t work properly so it’s nearly impossible to get through to anyone. When finally able to talk to a person they said “Sorry, I am the manager and I can’t do anything to help with your refund. You will have to use the credit. You had 7 days to dispute.”

I had purchased concert tickets this year on 1/26/2020. With the COVID-19 pandemic that is currently happening, our concert got canceled. On 3/21/2020, I received an email stating that the event was canceled. The email gave customers two options;

Do not buy any tickets via Vivid Seats! After my event was cancelled due to Corona Virus, I spent the last 3 months calling about my refund. They told me I would received a call when they are ready to refund my money.... Find out they sent an email who looks like the 100 of emails they send you as advertisement saying that if you do not respond to that email withing the next 7 days you will not get your money back! I tried to call them several time... they never pick up the phone!!! Shame on them!! And now it is too late to get a refund! They send me a credit that has an expiration date of 18 months... knowing that no sports events or concerts are allowed to happen here in New York for a while!! Shame on them! They stole my money!!!

I bought Kenny Chesney concert tickets through VIVID SEATS. When the concert was cancelled , then rescheduled for next year, I was looking into getting a refund. As I was reading carefully through the emails I had received, I noticed where it said that when you print out your tickets, it may not have the correct name on them or the correct price I paid...what the heck?!?I wish I had taken the extra few minutes to read reviews on this ticket broker! :(

Tickets purchased for a June 15th baseball game. Game cancelled due to COVID-19. VIVID would not / did not refund or credit my credit card $400. Loss. Their 100% guarantee is false. VIVID offered to help me resale my tickets to a game that was cancelled.

After reading the many many reviews of how terrible experiences have been during the pandemic with regards to Vivid Seats refunding money, I am happy to provide yet another horrible review of this company based on my awful experience, which echoes that of many people providing reviews. I purchased tickets to two separate Zac Brown Band shows - one in Nashville (April 25) and one in Massachusetts (May 29). I had made purchases totaling $1750, which is no small amount.

Paid approximately 350.00 for two tickets. The show was cancelled. They took my money in 10 seconds. Its been over 8 months now and am still getting the runaround. Do not buy tickets from this company.

I purchased 5 tickets to a Kenney Chesney concert In Lake Tahoe which was rescheduled To a date that 3 of us cannot attend. The artist says on his website we can get full refunds If the new date does not work. Vivid won’t give me my money back. I was only asking for a refund for 3 of the 5 tickets to be refunded. They are thieves.

Due to the pandemic our show was cancelled. Vivid offered store credit or cash. We chose the store credit. The store credit was supposed to last until September. With the pandemic getting worse we decided we would like our refund. Vivid told us that they could not give us our money back, but instead extend the date to March 2022 for us to sit in close proximity in a crowded theater. We’ve had family members who we are close to die due to Covid as well as a loss of employment. We just want our money back for a show that is now too dangerous of times to see in a tiny theater.

I ordered tickets from a concert at the beginning of the year and it was canceled due to COVID. The company will not give me a refund, only store credit which expires and is useless since big events cannot occur due to COVID. Horrible customer service and you cannot even get through on the phone lines. This was my first time using this company and it will definitely be my last. Do not use them.

Purchased two baseball tickets and the game was cancelled due to the pandemic. Company is refusing to refund the amount of the ticket & trying to force me to take a credit. The company sent out an email stating the consumer didn’t have to take any action on getting a refund due to Covid. A customer service agent also told me they would handle refunds once games were 100% cancelled. Now customer service is going back on their word and trying to blame me, the consumer, for not following up with them when they explicitly told me they would handle on their end. It came down to me disputing the charge with my bank. The true character comes out in a company during times like this & I would not recommend their services. I even purchased the insurance which isn’t covering the ticket prices either! Two thumbs down for this company.

Was scheduled to go to a concert but Covid hit. The event was "postponed" with no new date given. Vivid does not and will not refund our money even though the concert promoter is refunding if it was purchased through them. Be very careful using Vivid.

I purchased Disney on Ice tickets for 3 in February. When COVID-19 became more intense I called on March 19th to cancel my tickets. I was told it wasn't a problem and my money would be refunded in 4 to 6 weeks. This is the confirmation of this from the email confirming this. Disney on Ice: Worlds of Enchantment CANCELLED (Sat. Apr 25, 2020 1:00 PM). Order #**

I purchased tickets to the Kenny Chesney concert on May 7th. Due to COVID, the concert was postponed. The VividSeats website clearly states (I have the screenshots) the only time you can get a refund for your tickets is when the concert has been cancelled. WELL, Kenny Chesney came out with new concert dates and unfortunately my venue didn't make the cut. I called to get a refund because I can't drive 8 hours to Tampa for a concert. I was told by the WORST CUSTOMER SERVICE AGENT, that they don't consider the concert cancelled. He suggested I monitored my email for further updates.

Purchased 2 tickets to Andre Ruii concert-cancelled due to coronavirus but Vivid Seats refuse to refund ticket price. American Express refuse to help. I don’t know what recourse is left other than hopefully warn consumers of unethical company.

I was planning on going to see the Blue-Jays with my family in March, but it was cancelled due to covid-19. Vivid Seats refuses to refund any of the money for the tickets for a cancelled event. I could have really used that money to support my family during COVID-19. :( Please be careful using VIVID Seats, there is no buyer protection.

I bought tickets to watch a basketball game while on holiday in USA from UK at a cost of over $440. Due to the situation with Covid-19 my holiday was cancelled and so was the basketball game. Vivid Seats have refused to refund my money and have issued a store credit instead which expires on 16-Dec-2020. As I don’t live in the USA this is useless. I contacted Vivid Seats customer service explaining my situation and asking if they could agree to a full cash refund instead. Their reply was, "We cannot alter the compensation you received from us." So basically they have stolen my money. Would I recommend Vivid Seats - HELL NO.

Vivid Seats is not processing any refunds for cancelled concerts due to COVID-19. My 15 year-old daughter bought two tickets to the Taylor Swift concert with money she had been saving for months, and these thieves are keeping it. I repeat, do not ever use this service. I am hoping they are sued out of existence and their company management is sent to prison.

The Rolling Stones Postponed because of COVID-19. Because they did not cancel they offer NO REFUND. A good 4-months and The Rolling Stones have still not Rescheduled. Which means NO REFUND. Ticketmaster does offer a refund. Next time I will buy from Ticketmaster. @vividseats #neveragain #BLM #BoycottRollingStones #boycottVividSeats

Due to COVID-19, my event was cancelled. Since March 26th, I had been emailing VIVID how to claim my refund. They finally emailed me May 30th giving me 7 days to respond to the refund policy. I responded right away on June 1st. They sent a 2nd email trying to talk me into taking the customer credit, I still responded that I wanted a refund and they denied me the refund because "I needed to keep responding to additional emails" even though I already told them what I wanted and they have a "100% refund policy- guarantee"...Save yourself the trouble and go through another vendor! VIVID SEATS sucks and are liars!

Bought tickets for Marlins baseball game. Game was cancelled and no refund. They claim I waited after the 7 day grace period. No way. They stalled and and stalled. Been over 3 months. Do not deal with these people. They take your money and won't stand behind their "guarantee". Even Capital One wouldn't help.

I ordered 3 tickets to the Toronto Raptors game totaling $260.00. They were for March 16th- right when all games were canceled due to Covid 19. They said the game was “postponed” not “canceled’ so I could not receive my money back. It is now June 12th, I paid for 3 tickets and never got to go to the game. Furthermore, I don’t live in Toronto. I was going to be there that weekend. Even if it is “rescheduled”, which obviously now it will not be, I most likely would not be able to go.

I bought tickets to an NBA game February 3, 2020. I live in an apartment building and UPS was supposed to deliver my tickets to me directly and get my signature. Vivid Seats states that the delivery was made and UPS had received a signature indicating that we got our tickets. When seeing the signature on the tracker it said WYP my initials are SSS. Also my fiance and I were home all day and nobody came to the door. CCTV footage shows a UPS guy didn't even come to my door all day that day. Filed a dispute initially for not receiving my ticket via chase, and because I was out of town and was not able to respond to a letter my dispute ruled in the merchant's favor. I re-opened my dispute.

Stay away from these Crooks, they will not even talk to you regarding money back for Covid 19 Events that canceled. They are Thieves and need to be reported to the Attorney Generals office which I am trying to do. DO NOT BUY TICKETS FROM THEM EVER!!!

I recently bought tickets for a Boston game and I live in Jacksonville Fl. I had to purchase plane tickets, and a hotel just for this one particular game. Once COVID 19 came on I was told the game was being delayed and to wait it out. I contacted them several times over a few months begging for a refund. Once the game was cancelled they refused to give me a refund, providing me credit. They don't seem to understand I don't want credit, I want a refund. They use a computer to talk to you over chat and will not answer their phones. Never again will I use these crooks and will tell everyone not to use them. The worst company I have EVER dealt with.

Their customer services does not respond. Their buyer protection agreement is a joke. They give you 7 days to respond to them, but you can't get through on phone and they don't respond via email. The next response you get from them is an email saying you missed the 7 day response time and now you have a "credit". I have not question in my mind Covid-19 will kill this company and a credit isn't worth the paper it's written on. They are stealing $480 from me. Don't do business with them.

Tried to contact Vivid Seats to receive a refund for a show that was canceled due to Covid 19. Vivid Seats only allows contact via messaging. Vivid Seats refused to refund our money and referenced an email that we did not receive so we couldn’t respond. Vivid seats will not allow you to talk to anyone except for the phone bank reps through messaging and said managers can not talk to customers. This is totally a sham outfit.

I purchased tickets to a concert that was cancelled due to COVID. Vivid Seats emailed letting me know the event was cancelled and that I would be getting a full cash refund back to my credit card in 2-4 weeks. About 5 weeks later, they sent another email saying I had to contact them in 7 days in order to receive the refund they already promised, and if I did not, then they would just provide a credit toward a future purchase with them. I did contact them immediately to request the refund and was told I would get one but they could not say when that would happen. I promptly filed a dispute with my credit card company that has been going on for about 45 days now. Vivid Seats is fighting tooth and nail to avoid the refund that they promised. Time will tell if my credit card company supports me on this.

I paid for tickets to a Reds game and Sammy Hagar concert. Both were canceled due to the covid pandemic. I requested a refund for both--totaling over $600. They are offering me a credit--no refund. @×!

I purchased tickets to a concert that was postponed and they cancelled due to COVID-19. I requested a refund and was told I missed the window for a refund. This company is a rip off. I want my money!!!

I bought Aerosmith tickets 911.42. It was 1st postponed. Being that amount I put a dispute to cc which got refused. Concert is cancelled. Tried to dispute again. No can do!! Refund policy clearly states once cancelled you're entitled a full refund. Nothing states whether you dispute the charge or not. I have a 911.42 credit expiring 11/30/2020 which they won't extend in writing. "Oh just call them and they'll extend it." Right! One day I was on hold for 4 hours and nothing was resolved. Called twice after that. Nope. So I decide to try their chat. After an hour she says, "Call customer service" and hangs up! NEVER NEVER buy tickets from VIVID SEATS.

I purchased tickets in December 19 for an event in March 20. Due to Covid-19 that event was canceled. I was emailed on 6/1 offering a refund within 7 days. I contacted Vivid on 6/1 and never got a response. So on 6/9 I contacted them again and finally someone reached out and said it was past the 7 days. All I could receive was a credit. However I explained that I did reach out within minutes after receiving the email on 6/1. The customer service rep said they understood but they could not refund me anything. I was only receiving the credit.

This company is being sued. They lie and are not ethical. Per Better Business Bureau - “we highly recommend you not use this company. They have proven to not operate ethically.” I suggest staying clear from this company. Once you order all you can talk to are bots. The bot will say “can’t find your order number” when it is the exact order number Vivid Seats supplied me... Do not use Vivid Seats!

This "company" is a bunch of crooks!! I purchased tickets for the Stadium tour in January 2020 for July. Due to the pandemic, it was postponed. Let me emphasize POSTPONED WITH NO RESCHEDULED DATE!! When I emailed Vivid Seats to get a refund, because, again, there is no rescheduled date, it says TBD. I was told I couldn't get a refund because the tour wasn't "cancelled". If you look at their refund policy, it's been updated as of May 2020. This should be considered breach of contract, anybody who purchased tickets prior to May, should be bound by those terms and conditions. It says a lot for this "company" to change their terms and conditions in the middle of a pandemic!!

We purchased tickets to a Dallas Mavericks game for our anniversary. We paid extra money for insurance on top of the ticket price. When the virus hit and the game was canceled we called them and they refused to refund the money. The game is canceled and they are profiting off of customers that paid for literally nothing. This companies customer service is trash and they are not helpful at all. I’ll never use this company again or recommend them.

Had tickets for a sporting event. Event finally cancelled. They would not refund money stating I did not respond in a week from an email they sent that I did not receive. If I could rate them 0 stars I would. They are taking advantage of people due to COVID to rip them off.

BEWARE - Vivid Seats does not stand behind their customers. Buffett was rescheduled to August of 2021 and I can not attend. Live Nation refunded my money. However Vivid Seats refused to refund my parking lot ticket. They told me I could sell it myself. This was not their problem, they said. Horrible customer service! I won't be buying tickets from them in the future.

During an initial call to Vivid Seats to request a refund soon after the concert was canceled, I was told that I would receive a full cash refund. I waited a month and no refund was issued. I have now spent the last four hours on the phone trying to get my cash refund. I have been told by three contracted phone bank workers that I was not going to receive my cash refund because I didn't respond to an "email" within a so called seven day limit. I tried to explain that I never received this email which the representative kept referring to. Each worker kept repeating the same scripted response to my request. I was hung up on three times. I want my money back. I need it now.

Purchased tickets from Vivid. When the event was cancelled they refused a refund. Offered essentially store credit. I could use a voucher for a later event. Even after numerous emails and texts they refused. They are crooks. Lack integrity and honesty. Would choose a different service that will stand behind their customers.

Refund for canceled event was given as a credit for 6months which is not in accordance with Vivid’s own refund policy! They are trying to use this clause in order to screw customers or just Hispanic customers.

In regards to a cancelled concert due to the pandemic. I contacted them numerous times before, the day of and within their seven day time frame with no response for days. When they finally did respond they claimed I was outside their time frame. How could I be when I have all the emails for before, during and after. I still want my refund and there is no response to that. Cannot recommend them

I purchased concert tickets from Vivid Seats in January 2020. Due to COVID-19, the concert in April was cancelled. I waited to hear from the Vivid Seats, but never heard back. I called them yesterday (May 27th) to find out they supposedly sent emails out on April 21st giving the customers 7 days to respond to get a refund. I indicated that I did not receive an email because I was looking for a refund and would have replied within 7 days for sure. I asked them to resend the email and they could not resend, nor could they transfer me to any other person that could help. I have contacted my credit card company as well as I filed a complaint with Attorney General Offices in both Illinois (where Vivid Seats is located) and my state of CA. I would just like for them to refund my credit card and then I will never purchase from them again.

In Jan of 2020, purchased 2 tickets (4 day pass) for for Country Music Festival for June 3 2020. After paying over $900 dollars via CCard on the phone, they proceeded to tell me that the seller will mail the tickets up to 5/28/20. I told the C/S person that we are Seniors and would be driving from NJ to Nashville TN and would depart 6/1, and that is cutting it close. They guaranteed us that we will have it in hand on or before 5/28. So basically we were stuck. Then the Covid 19 outbreak and we received an email that the event will not be happening. The most incredibly misleading statement was that its rescheduled for the following year! Ha!! The event happens every June and has for numerous years, so they got us good!! If it's rescheduled/ it's not refundable.

Vivid Seats has the worst customer service I have ever had the displeasure of dealing with. Their buyer guarantee is supposed to protect you, your purchases, and your money; however, when an issue arises or an event is cancelled (due to the venue, artist, or possibly a global pandemic in my case) they refuse to issue a refund.

Lets cut to the chase. COVID-19 has taken a terrible toll on the Entertainment Industry. There is no negating that. VIVID, like many other companies have undoubtedly been hit hard with the cancellation of shows. It is in these challenging times where a company has to make a decision. Do we do what's right by our customers, or do we do what's in our best interest. Unfortunately, VIVID sided with the latter, in a horrible fashion that included a double negative email chain, a Customer Service IVR that leads nowhere and time limit on collecting your well earned refund. Let me explain...

I purchased $750 MLB opening day tickets from Vivid for my favorite team on my birthday. I even purchased the "100% guarantee." Both the MLB and other ticket internet companies are listing this event as being cancelled and offering refunds. When I shared that the event was cancelled and refunds were available, they refused to acknowledge the evidence I tried to share. This has been a very frustrating experience. I've sent three emails, chatted twice and now I've been on hold for over an hour waiting to speak with someone in person. Since I purchased these tickets in March, the company has been completely unresponsive to my requests for help, stating "as soon as we hear something, we'll let you know." I'm still waiting.

DO NOT UNDER any circumstances buy tickets from this site, unless you want to LOSE all of your money. This website speaks about 100% guarantee, the only 100% guarantee you have is you will LOSE your money if the concert doesn't happen. They told us we could get a refund, "Don't worry, you don't even have to do a thing..." Just to confirm, I emailed them 3x to tell confirm, "Yes I want a refund, please." I even called them and they said "my refund was process on 11-Mar-20, however, 2-4 weeks to see in Paypal/bank." Ok I have patience. However, in the meantime, I received SEVERAL credit option emails... See they TRY to get you to do a "credit", most companies I would do a credit no problem, but this one, who knows if the credits will be worth anything.

I Purchased tickets in Aug of 2019 to the Lauren Daigle concert schedule May 2020. I changed my mind about the tickets and decided to sell them and was told I would could place on site for resale which I did. The tickets were sold, confirmed and I sent the tickets back on March 8th and I was told I would receive $297 within 7 days however, I never received my money. In the mean time Corona Virus happened and with all the concerts cancelling it has been impossible to reach them. The concert has now been rescheduled for NEXT year 2021 in March and I received general email letting me know this. I once again tried to call and after holding for 3 hrs and 55 min I reached someone who informed me that the policy has changed and I would not be paid for my sold tickets until 7 days after the event next year. I asked how could they keep my money as now they have been paid twice for the same tickets and I was told "this is our policy."

We purchased 17 parking passes for an event in March that due to COVID-19 was cancelled. When the event was cancelled, we received an email from Vivid Seats advising that we could have a '120% Vivid Rewards Cash Credit' (but we had to respond in 72 hours) or 'Full Refund' (no further action required). Obviously we did not respond expecting a full refund after the promised 2-4 weeks. After noticing the refund had not been received, I went online to find out if there was maybe a delay, or some kind of explanation - no luck.

I purchased 4 tickets to the 2020 CMA Fest, with a money back guarantee if it was cancelled. Well it was cancelled due to Covid and I called for my refund. They told me it was rescheduled and couldn’t give my money back, I informed them it was cancelled per the CMA website and it is an annual event. They said I had to take tickets for 2021 and I told them I didn’t want them for 2021, as it is different artists and shows, not to mention I purchased for 2020. I have emailed and chatted with several agents at Vivid and they are constantly changing their policies. I purchased with a 100% guarantee and I want a refund.

Do NOT let Vividseats win, fight with your credit card company, when the credit card company refuses a credit don't take no for an answer. Keep fighting, that's what I'm doing. They have said no refund to me several times, get the branch manager involved if your credit card is from your bank or credit union. Also contact your Attorney General's office and file a complaint. One complaint they will ignore but all the victims they will listen, file in your home state and Illinois. We need to fight these people! Don't forget how they treated you and don't ever use their service again. Read how the ticket market works. It's a scandal. Good luck and FIGHT them. Don't let them win. Patrick

While Vivid Seats says that they are a 100% Buyer satisfaction guarantee, during the pandemic their service was terrible. Our event was cancelled and they claim to have sent an email notifying us of the cancellation and offering a refund for only 7 days. However, I never received such email. When the "refund offer" expired, they sent an 2nd email that indicated that my account had been credited for the purchase. At this time, I immediately got online and researched how to best contact the company.

Never buy tickets from Vivid Seats. We bought ticket for Miami Open, and the event was canceled because of COVID 19. They sent an email 2 months ago that they will refund the money and they never did. They even answered my bank saying won't be refund, when we disputed the transactions. NEVER, NEVER, NEVER BUY TICKETS FROM VIVID SEATS!!!!

I purchased a ticket for the Cincinnati Jazz Festival, the jazz festival is an event that is held every year. They will not refund my money for the cancellation as stated in their policy. Instead they are using the next event in 2021 (which will take place regardless, as it do every year) as a “postpone”. I purchased six tickets for two days for a total of almost $2000, I was told I cannot get my money back because the event was “postponed”. This is a scam! This is a annual event! There is no guarantee I will get a flight or hotel for next year. I am very disappointed in this company and will never buy from them again.

Bought tickets to RATM concert that was "rescheduled" because of pandemic. Here in Cali. There wont be any concerts until 2021 but Vivid Seats is still selling tickets like there will be. Finally the band decided to grant refunds for those who bought tickets to their show, but vivid isnt granting the refunds. Even though the band RATM says to on their website. I'm looking into the class action lawsuit.

My event was cancelled in March and I was sent an email on 3/13/2020 stating I would receive a full refund to my bank account within 2-4 weeks. Here we are 5/15/2020 and still no refund. No one is answering their chat service or phone lines. I waited on the phone for 6 hours yesterday and several hours so far today. I have bought from Vivid Seats many times, but never again.

I bought tickets to a concert months ago. I found out I couldn't make it later due to a scheduling conflict. They state on the website that you can put the tickets up for sale. This the norm practice for all ticket sellers- No problem, right? Well I tried and it was blocked due to the popularity of the venue and their loyalty to large resellers, not the average customer. They told me to post for sale somewhere else. Now due to the COVID-19- since the artist only postponed, I still can't get my money back despite the economical hardship we all are going through. No date in sight. It's sad that a few Artists hold out indefinitely and the ticket sellers do not do the right thing by us either. I don't know what my schedule will be like a year from now when someone finally decides what the hell they want to do. I don't even know if it will be safe to take my daughter anyway.

Do not purchase tickets from Vivid Seats for any reason. My concert was rescheduled for a year later and it will now be during my honeymoon. Contacted them for a refund and they told me to simply resell the tickets.

We purchased tickets to an event that was cancelled from COVID-19. Vivid seats compiled a lengthy email indicating that they would provide all customers with a 110% refund to their account on vivid seats. With the difficulties of teaching my children from home while also working from home, I missed the bottom few sentences that stated I had 7 days to request a full refund.

Purchased 4 seats to a spring training Philly Vs Pirate game. This game was cancelled due to Covid 19. Requested a refund to my credit card and did that within the 72 hour time. I was notified by email that I would get credit in 2 to 4 weeks. 5 weeks later I was sent an email asking for the method of refund. I did not see this email. Besides I had already said credit my credit card and received a confirmation of that.

Do NOT do business with Vivid.. They're crooks and have hands down the WORST customer service. Their 100% buyer guarantee is a lie. My event was canceled and I fought them for 2 months and then instead of refunding my money as I requested multiple times. They get me a credit and are refusing to give me my refund. I have spent numerous occasions on hold for over 2 hrs just for them to refuse my request of a refund. I have saved all correspondence with vivid and I have contacted legal counsel.

Vivid Seats is a horrible company! I bought me and my husband tickets to WWE Wrestlemania 36. It was suppose to be our anniversary date. Due to Covid-19 the WWE CANCELED. I received an email stating that as long as all I wanted back was my money I wouldn’t need to take any steps. I waited a month and still didn’t have my money back. I received a second email stating that there was nothing else needed to be done for a cash refund. I even bought the protection plan to ensure my refund.

I purchased tickets and the tournament was canceled due to the Covid 19 pandemic. They will not issue a refund. They say I have 18 months to use the credit. It sounds like it will be a long time before college sports will be back.

I purchased tickets to an event that was to be held in Cincinnati, Ohio October 2020. Due to Covid-19 the event has been cancelled (no rescheduling). I requested a refund on April 21, 2020 and asked when I would receive a refund. They told me that due to Covid-19 they were unable to give me any date. Fast forward to May 8, 2020 when I check my Vivid Seats account I see I was give a credit. I reached out to customer service and they said since I didn't respond within 7 days to an email sent (which I never received) on April 30, 2020 there was nothing they could do. I sent them a screenshot of my request for a refund from April 21, 2020 and they said there was nothing they could do. This company is a scam!

In February, I purchased tickets from a ticket vendor company called Vivid Seats in order to take my son to his very first concert: Post Malone, in Ontario, California at the Toyota Arena on March 17, 2020. I purchased very expensive tickets as a birthday gift, which totaled $700.00. Unfortunately, due to the COVID-19 virus, and state guidelines, I received an email from Vivid on March 13, 2020 informing me that the event had been CANCELED. I was given the option of either 1) 120% store credit or 2) a full refund. If I elected to accept the store credit, I had 72 hours to reply to email. If I wanted a refund, I was informed that I did not have to respond and that a refund would appear in my bank account automatically within two-four weeks. I opted for a refund; therefore, I did nothing and waited.

Purchased tickets to an event that was canceled due to covid-19.... not postponed! Received a email that I would receive a refund or credit and that I didn’t need to do anything else to receive my full refund. I waited 4 weeks and sent a email asking about time of refund and if there was anything I needed to do to ensure my refund. I received a email stating I didn’t need to do anything and that it would just take time due to the mass amount of refunds being processed. Never received anything else from them. I did however receive a ** credit I didn’t want and asked to not receive and have spent over a hour on hold to talk to a live person after the person behind the live chat exited out of the chat when given proof that I contacted them about my refund. I’ve also sent several more emails and have yet to hear anything back. This company is a low life disgrace and should not be sued. They lie and change policies after sending you information so they can keep your money. A class action suit needs to happen.

Our concert was canceled over a month ago and I still have not received my refund of my money. They keep coming up with excuses to hold my money and build interest. I will never use them again. I put more than enough hours, calls, time etc trying to get my money back. It was a nightmare.

I purchased tickets back in January for Mother's Day game 5/10/20. I take my mom every year. With the pandemic spreading across the globe, the game is not going to happen yet I have yet to receive a refund. I contacted them on 5/5 inquiring about the Mother's Day game which we all know is not going to happen. They will not give a refund because the Dodgers organization has yet to send any details about the game or if it's postponed. They did say if it's cancelled they will give me refund but right now everything is TBD. I let them know that I need the $ and not worried about the game anymore.

We ordered tickets to the Kenny Chesney concert in January - totaling roughly $675. Event originally scheduled for 5/23 - the concert is indefinitely postponed. Ticket master is issuing refunds, Vivid Seats will not. Nor will they commit to when they will issue the refund. They can retain the funds until the event is officially cancelled. If it stays indefinitely postponed, they indefinitely hold on to your money. My bad for ordering through a third party - will never make that mistake again!

I bought tickets to a show suppose to be coming up in July but because of the recent covid-19 pandemic, the show was rescheduled for next YEAR! $425 tickets and they won't cancel or refund my purchase. Obviously, a year out is way too long for them to hold onto that money especially considering the current hardship. I 100% suggest you buy your tickets somewhere else. Life happens and they only care about keeping your money. Not to mention they have really high fees.

I was requesting a refund from Vivid Seats (VS) for our Eagle tickets due to a second postponement totaling 1-1/2 years. Was told refunds were only available upon cancellation. The Covid-19 has impacted everyone in some manner, however l’m concerned VS might be using this to their advantage with a delay tactic. My wife and l will remember companies that have weathered this storm and treat customers fairly. With that said, we will no longer be using VS for any further purchases.

I had tickets for Jerry Seinfeld in Las Vegas. The show was canceled and their policy indicated I would get my refund back to how it was charged. Now they want to hold funds in an account for future use. This is totally wrong. Concerts will not be occurring and I don't typically attend concerts. I need and want my money back! This company should not be used, they are terrible.

I purchased tickets for an event that was cancelled due to the coronavirus. They told me that I would get a refund as soon as the event was cancelled. Well then they said you can take 120% of the money or a refund. I told them I wanted a refund, then they emailed again and said you can have 110% but if you don't email us you will automatically get the 110%. I already turned down 120% why would I then want 110%. The only reason it is 1 star is because 0 is not possible.

I purchased Broadway tickets and our show was cancelled due to COVID. I was told on 3/12 by Vivid Seats I would be issued a full refund within 2-4 weeks. I received an email on 3/12 with my account info, confirming again no action needed if receiving a full refund back to original form of payment. On 4/10, still no refund (4+ weeks), contact VS, advised refund still being processed, apologized for the delay but could not give me a new time to expect refund. Contacted again on 4/30, advised their policy changed on 4/15 and an email was sent to all customer communicating the policy change. New policy is VS will issue VS credit to be used within 18 months if you do not contact within 7 days of receipt of email. Note, this is now 5 weeks later after my event. At the time of the event and the purchase date, their policy was in the event of a cancellation a full refund would be provided. Now, 5 weeks later, they change their policy and retro it back?

Vivid Seats is a "RIP-OFF". Buy concert tickets from ANYONE OTHER than Vivid Seats. If the event is cancelled by the artist, they DO NOT want to give a refund. Instead they ask that you donate your ticket purchase price to the music foundation. (Yes, let them get the tax credit, right? - SURE JACK) or you can save the ticket purchase price for another event and they even give you an additional 10%- oh WOW--so generous ---- NOT. NEVER purchase from Vivid Seats as you will CERTAINLY regret it.

I've been pursuing my refund for a Yes concert that was cancelled. It's been 6 weeks already and nothing in my bank account. They told me they sent me an email to get my refund, but they didn't explain how the process was to get it. It was confusing information. Not again with this company. I want my money back!!

Purchased tickets on 11-2020 for concert in March 2020 and then covid19 came so they rescheduled for May 2020. Now they have rescheduled for September 2020 and we are unable to go due to being in the medical field and school system. I have explained to them I work EMS, I am tired and I can't get off. They have told us to book nothing until this is over and they have taken our earned vacation time and we are accruing none. This is something that is out of our control and all I want is my money back. 340.00 is a lot of money right now to me and they can't make an exception for this. They want a letter from my HR ( who is not working in the office at this time) stating we can't schedule time copy of the tickets and copy of my cc statement where I paid for them... Really I didn't have to give them blood when I bought them :( I'm just really put out. I have never had an experience like this in my life.

Their original offer (March 11th) was 120% in rewards and I had to respond if I chose that option. The second option was a full refund in 2-4 weeks with no response needed. Then they snuck another email in when I should of had my return back and stated I needed to call. After several phone calls and a live chat I was unable to get ahold of someone. I finally got through today and he said he would only give 110% credit and I will not be getting my money back. I paid $1,859.63 for 4 tickets!!!!

I purchased tickets to a concert that was CANCELLED, show was set for 3/20. I have requested a refund 8-10 times thus far and been given the runaround every single time. I know we are in a pandemic but it can’t be that hard to refund people. I just hit the 6 week mark of back and forth emails. At this point, I’m not holding my breath. Buyer, be very beware!

Event was canceled due to COVID 19, I received an email that said if I do nothing I would be refunded in 2-4 weeks.... 6 weeks later no refund!!!! They didn't mind taking my money, don't wanna give it!

The event was cancelled due to Covid-19 and I was sent an email stating I would get a refund. NO refund given. Just a credit on account with them and they refuse to give me refund. Spoke to customer service and said they can’t change it. A credit will remain on file with them.

I purchased tickets for 2020 SlimeFest. Event has been cancelled since April 3rd. They are not refunding me my money. According to their policy I’m supposed to be refunded due to cancellation of event.

I purchased tickets to the Mets vs Marlins in San Juan Puerto Rico. I have been contacting Vivid Seats for several weeks requesting my refund, but all I get is run around. I've sent them proof from the MLB International website that the games are canceled. But they keep sending me reply's that the games are postponed. That is so they don't have to refund my money. Vivid seats are fraudulent in their 100% refund policy.

I had preseason baseball tickets. Vivid Seats sent me an email saying my money would be refunded when the season was cancelled. One month later, no money, but an email from them telling me I now have money in my "Vivid Seat" account +10%. I want my money back. Can't reach a person to talk to, their website is useless. Will never use them again.

We purchased 6 tickets to see Luke Bryan in March. When it was cancelled they sent an email on March 11 saying it would be refunded and “no further action is needed on my part”. Fast forward to April 22 when I called to check on my refund at 4:40 and they said I had missed the 7 day window where they had notified me they had changed their refund policy and would not be able to refund me. I told them I get emails from them all the time and didn’t read through it all the way and assumed the change was going forward not to a purchase made 3 months ago where “no further action is needed on my part”. We asked to speak to someone higher and she said there was nobody higher. I missed the 7 day window by 30 minutes and she could not refund it because the system for refunds was already locked. Right. Never again.

Similar review to many others posted recently. Purchased tickets to final four in Atlanta, event was cancelled, received email saying I would be refunded in 2-4 weeks and no action was required on my part. 6 weeks later I still had no refund and was informed I was getting a credit to my account instead. Only time I've used Vivid Seats and won't happen again. Buyer beware with these guys. My guess is they made a pretty profit through all the cancellations associated with COVID-19.

They finally did refund full price for canceled concert ticket, but did not make the process easy. I had to spend over a hour on the phone and repeatedly refuse a future credit in favor of a refund. A full refund should be the default in case of cancelation by the performance.

We got tickets to Spring Training through Vivid Seats last year for this year. Our event got cancelled and I have emailed Vivid Seats 4-7 times about getting a refund and they say it is coming. Then they sent me an email saying they would give me 120 percent credit if I wanted it instead of refund. I don't want a credit, I want my money I paid last year for a Spring Training game that got cancelled. I get that the coronavirus is affecting everyone but the company should be on this to give people their money back. It has literally been 5 weeks now and they still say it's coming. I will believe it when I see it. Ridiculous especially since my claim for a refund has been submitted 2 times now.

*PRICING: I bought 4 tickets to Disney On Ice pre-sale, which was 4X what it would have cost me to buy from Ticketmaster after it went on sale. Much better prices other places.

Vivid refuses to refund money for MLB tickets when a game is not played. They will only refund if a game is cancelled, not postponed, which is what the MLB is saying. Even under special circumstances, money will not be refunded. I will never use Vivid again. Buyer beware. That's $150 thrown away.

People are having trying times due to covid-19 and this company should be giving people refunds. Nobody is worried about a later date. Refund us our money now!!! I never will purchase tickets from Vivid Seats again...

I too along with many others have been bitten by the same virus (no pun intended) #VIVIDSEATREFUNDVIRUS. After COUNTLESS calls (good luck there) and COUNTLESS emails, it is always the same excuses. I purchased tickets to the Big Ten Tournament on good faith and Vivid seats had ZERO ISSUES taking my monies over the phone within seconds. Never mind all the commission/fees we paid as well. Good thing I decided to keep my tickets because I was TOLD that if I sent my tickets back, I would receive a refund within 2-4 weeks (right, please stop laughing). I guess we all remember them offering us a credit which I thought was 120% of value at the time, I could be incorrect here. I just wanted my money back, I mean you would think I was asking to much??? They took my monies without any issues.

I BOUGHT TICKETS TO CHRIS STAPLETON $630.40. CONCERT WAS POSTPONED, 3 DAYS LATER CANCELED. Vivid sent me an email on 3/19/20 saying I'd get a full refund. It's been 4 weeks still haven't received my refund. They take your money in seconds and keep it to draw the interest. Concert was canceled due to Covid-19, Vivid Seats don't care about you. Send messages to the media. Music artist, and Vivid about their sorry excuse for customer support.

I purchased very expensive tickets to Pearl Jam- with Covid -19 the tour had been postponed. Date TBD, based on the pandemic who know when... From what I have read from previous reviews it’ll be futile and infuriating to contact them. I reached out to my credit card company with the facts. Glad I did, the reviews for this company are awful. I did make one call to them after the postponement asking about refund- they were RUDE. I hope they go under during this crisis or right after....consumers remember those who do right by the customer.

I used Vivid to purchase tickets. AFTER I entered my payment information and hit the purchase button I got a receipt that had an unforeseen $135 fee. I called Vivid and the guy said that on one of the pages that you go through to make the purchase says there is a service fee. I started a new purchase process to see this fee warning. Its presence is an absolute joke. There is no question in my mind that it is intentionally obscured. I have never used, and will never use their service again. Ticketmaster charges a fee also, of course, but they let you know what it is in clear language.

I requested the following based on the NBA suspending its season. "I want a refund per your policy - "If an event is canceled with no rescheduled date, you will receive a full refund of the purchase price - including delivery charges" There is no rescheduled date, nor will they be and everyone knows it - the NBA is working with the owners and players assoc to decide when the 2020/2021 season is to begin,

This company has been giving me the run around about my refund for an event in early March 2020. I 100% chose the company because of the “guarantee” which is a scam. I just received an email stating now I cannot get a cash refund and will receive credit. Very misleading and dishonest... Do not use them. I will tell all my contacts to run from this company.

I had three tickets to NCAA wrestling championships and the event was cancelled. Vivid Seats has a 100 percent guarantee for refunds in the case the event is cancelled. They offered a 120% credit if you did not want a refund. I chose the refund which according to their website would take 2 to 4 weeks. I have waited 5 weeks and still no refund. I have tried to get through on the phone with the company but no luck. They only communicate via chat and provide no information as to when my refund will arrive. How can they give me credit to purchase new tickets for another event if they cannot refund me the cost of my original tickets.

The 100% buyers guarantee that is stated on the website is BOGUS!!! They will NOT refund you, and will give you the run around when asking about the refund. When you call, the customer service line will have you wait over an hour and a half just to have the person say they can not help you. They do not take credit for their own companies, and will blame vendors and others for their issues. The customer service team is RUDE beyond words, and will not assist you for anything. The online chat is a robot that has no idea what you are typing, it will just tell you to wait and eventually you will receive and email about a refund that will not come. The company takes no responsibility or tries to help customers when things are VIVID SEATS fault. Very unprofessional company and I will not be buying from them ever again and advise you not to either.

My husband purchased three tickets to the Tampa Bay Rays vs Pittsburg Pirates opening day worth a total of $462.39. Due to the unforeseen pandemic, the game has been postponed (obviously). We have called Vivid Seats twice to ask for a refund & both times have been told they cannot authorize a refund because the event is postponed, not canceled. Vivid Seats can only issue a refund if the MLB were to claim the event has been canceled.

This company continues to mislead and not issue refunds for multiple events that were cancelled in EARLY March. There have been dozens of emails and same old song and dance. Buyer beware they SUCK. It does not take 30 plus days to issue a refund for events that will never happen. Blame Covid or not I think this company has more issues than assistance to its once loyal customers.