Vivid Seats Reviews

I ordered tickets on Vivid Seats for Young Frankenstein at the Belk Blumenthal Theatre, located at 130 North Tryon Street in Charlotte. This is a very nice Theatre, and only hosts top level professional events. I paid a total of $136.11 for two tickets. I received 2 tickets for Young Frankenstein at a Community College venue, Theatre Charlotte, located at 501 Queens Road. These tickets have a face value of $17.00. I realize that with resale outlets often the tickets may cost more than face value. However, I believe the ticket sellers and/or Vivid Seats was intentionally deceptive in advertising this production at a professional venue. No one would pay $136.11 for a student community college production.

I bought two seats to see Blink 182 at the Austin 360 Ampitheater for the 2019 summer tour. I double checked the venue and information before confirming. When I received my confirmation email, it showed the venue in Houston. I called immediately and spoke with a senior customer service person who told me there was no way their computer could make that mistake and they allowed no refunds or exchanges.

I placed an order on 6/4 for 6 tickets to the Cubs game on 6/8 in Terrace 217 Row: 6. I specifically picked these seats for the view of the Jumbo Screen. It was my sis-in-law's anniversary. So I paid $150 to post on the board during the game. I received an email stating that the seller transferred the tickets and to follow the specific steps to retrieve them. After numerous attempts I followed instructions on the MLB website to contact them by phone. So I called MLB and they couldn't find any tickets transferred into my account. They then had me speak with a Cubs CS rep who also said the same thing. I tried to reach VIVID but because I was still so many days before the event, I could get a hold of anyone.

We went on Vivid Seats to purchase tickets to a Washington Nationals game. We clicked on a game for 6/20. However, when we received the tickets, they were for a game on 6/18, which happened to start about 2 hours after I purchased the tickets. Upon calling Vivid Seats they refused to be of any assistance. Claiming even if it was a misdirection, they do not provide exchanges, refunds or any sort of an effort to help their customers. Worst customer service and terrible company altogether. Our company will never be using this site again.

I bought my first pair of tickets from Vivid Seats because that particular game was cheaper than on StubHub. I then received an email from Vivid Seats stating that if I made one additional purchase within 30 days, I would receive 20% off a subsequent purchase. I used the link in that email to make two additional purchases. However, I never received my 20% code/link/coupon from Vivid Seats. When I contact customer service, I get told to forward the email that was initially sent to me for them "to look into it." Total sham... classic bait-&-switch.

We purchased tickets to the New York Yankees baseball game and we never received the tickets. Vivid Seats refused to send the tickets or refund us. I filed a complaint with the BBB. Beware of this company!

I purchased tickets to a AAA baseball game more than a month before the event. It was a popular date and not too many tickets were available. The listing read "TBD Section Seats" and it was over $100 for two tickets. It said we would find out what section the "seats" were in before the event. In the meantime I found out my daughter-in-law had two tickets for us, so I told her to give them to friends since we already had some.

Today, I had my first experience with Vivid Seats. I was on the phone with Brian and I have never been more happy with a customer service agent. He was so patient with me, explained how everything worked. He gave me his extension in case I have any more questions as time went on. If you want to talk to someone who is amazing at their job and will take the time to help you in any way possible. Ask to speak with Brian!!

I have never experienced worse customer service in my life, including the notorious internet/tv provider companies. They sell tickets for OVER DOUBLE face value cost and while there are still tickets available on the original site. I blame my own stupidity and hastiness for clicking the first site to come up and using them instead of others but am posting this in hopes no one else will. DO NOT GIVE THEM YOUR BUSINESS.

Scam company. I ordered 2 tickets to Yes at PNC from them. After at least 8 calls with customer service, I finally realized that all 8 voices answer the questions the same exact way. They took my $228 and never delivered the tickets. Well run scam but I hope this company gets what they deserve.

I bought seats that should have been together. When I finally received the tickets, they were not. Vivid Seats was not helpful. Tickets did not have my name. Not sure how they operate legally. Scalpers is the best thing you could call them.

Purchased concert tickets and a month later they had the same tickets for sale for 1/5th of the price I paid. This was NOT a high demand concert and when I contacted them they were full of **. Such a scam to overcharge people. I don't care how they are selling them. They should NOT gouge people on pricing. Will NEVER use them or recommend them to anyone.

If I could give less than a 1 star I would. My family purchased 10 tickets to see Paul McCartney on his Freshen Up Tour. Over $3000 total spent. 24 hours before the concert, they called and said they did not have our tickets. They stated “they have been sold to a third party, it was out of their hands and they could not fulfill our order.” Whatever that means!!?? I will be sure to never purchase or let anyone I know purchase from Vivid Seats again.

I purchased tickets already for pit tickets for Charlotte, NC for Ariana Grande. However, I decided last night to go to the Atlanta, GA part of the tour too. I was panicking for last minute tickets and had my doubts about using Vivid Seats based on other reviews. I decided to give it a shot since there was an amazing deal on tickets for about a few rows back. Based on other reviews, I was scared that my tickets would not scan... The tickets scanned and the experience was flawless. Thank you so much. One of the best sites I have used. Also, customer service was really good at helping me with any promotions that were ongoing for ticket sales.

On May 2, I thought I purchased 2 tickets from Vivid Seats on for a game to be played on an June 19. I paid using PayPal. My credit card was charged $142.50. I never received the tickets I tried using both PayPal and Vivid to resolve the problem. PayPal said they received proof that the tickets were sent and received. I'm not sure what type of proof that have. In checking My user ID on Vivid Seats' own website. it shows NO history of purchasing any tickets during that time period in question. Yet I was still charged. Any correspondence with Vivid Seats has fallen on deaf ears. Vivid proclaims that they have a 100 percent customer satisfaction policy "Peace of Mind". This is about as honest as their Live Chat, which I found not to be Live, just programmed to reply to set questions. Dealing with Vivid and even PayPal has been very frustrating and upsetting. I will avoid using Vivid Seats in the future. They are NOT customer friendly.

I spent $2849.10 on tickets for the Blues vs Bruins game 6 purchased on May 22 and today is June 8. I still don't have my tickets. I have called 3 times and live chatted twice. I have never spent this much on tickets in my life and really looking forward to the game but still don't know if I have tickets. They have given all kinds of reason of why they aren't available such as the price of the ticket and the event hasn't released the ticket. I even bought insurance. One of their customer service representatives told me that they have up until 2 hours before to give you your tickets. Imagine not knowing if you have tickets up until right before the event. Horrible site. Never ever use them. BUYER BEWARE.

The spoke with a customer service person in regards to ticket sales about three weeks ago, I was quoted a price on the phone but to my amazement was charged more than quoted. I called back the girl back and she said "we shall credit some back!" But guess what. The credit never came. This business conducts deceptive business practices by not being truthful plus lying. I emailed customer service back about the problem! But guess what again more lies and BS. Beware about these rip off artists.

I bought 5 tickets to Greta Van Fleet @ Jacobs Pavilion in Cleveland, OH on 6/2/19. I paid $250 for each ticket + $75 convenience fee for each ($325 x 5 = 1,625.) I thought I was getting front row for the price. When I printed off the tickets, I was told it doesn't matter if the name and seat number don't match what you just purchased. When I got to the venue, we were told we had general admission seats and should have only paid $44.50 each. I should have checked the reviews before purchasing, because it looks like this kind of thing happens all the time. Expensive lesson learned!

Updated on 10/25/2019: In the first go round with a dispute at my bank of this charge, Vivid Seats sent the bank the page that said "ALL SALES FINAL, NO REFUNDS!". And believe it or not, my bank, after I forwarded to them by Certified Mail, all the DOCUMENTS that showed the tickets I had bought were CANCELED, that Vivid Seats said "We will try to get the Seller to forward you the tickets, but can't more or less "promise" they will!", my email stating I CANCELED the tickets because they were never received, a copy of my purchase of tickets to this concert to replace the ones not received, and on and on and on - I couldn't believe it, but the BANK went with Vivid Seats and ruled against me! It was like the Bank didn't EVEN BOTHER TO READ WHAT I FORWARDED TO THEM AT THEIR REQUEST! I'm not done with them either!

I DO NOT RECOMMEND. Purchased tickets for my daughter and her friend in August of 2018 for the concert in Buffalo on 6/1/2019. With Vivid Seats you do not get your tickets right away. They are a 2nd or 3rd party seller apparently. All this I now know all too well. Because I had not received the actual tickets and the concert was a few days away. I reached out to Vivid Seats asking when they would be delivered. I received an email stating, "The seller has indicated that these tickets will be available by: 5/30/2019." I am at a conference on the west coast and my child is on the east coast so I need time to create an account to get the mobile ticket and transfer this to her. The ticket is tied to your email used to buy the ticket and you have to create an account with the original seller, (which you are not told who that is).

This was the biggest ripoff I have experienced from an app. I purchased tickets which were cancelled with no clarification or a reason why. Tried to contact customer service which was a prime example of a frustrating cycle of dead ends. Sales representatives were great but could not fix the problem the app created. I purchased tickets again for worse seats and double the price hours after they cancelled my original order. Service fee per ticket was $50, incredibly overpriced for horrible service.

I was trying to buy tickets for a game two weeks from now for my wife's birthday and when I clicked on "continue" it switched them to today's game. I didn't notice until I clicked on submit. I called them within 2 minutes and they said "sorry the money's been sent but they would give me a 30 dollar gift card for future purchases". What? You just took $182 from me 5 minutes ago and because there is an error with your website you're offering me 30 back? When I said I feel like calling the BBB or writing a bad review the representative said, "If you intend to do that then no $30 coupon!" I will never buy tickets from this site again. Very disappointed.

I just purchased 4 tickets on Vivid Seats. Upon payment, the "total amount" was displayed. So I purchased with PAYPAL. Then was provided a receipt from Vivid Seats that was more than $60 more than what I authorized! I then attempted to use their online help, and was told that I was shown the service amount before I purchased the tickets. This is FALSE. So then I called Vivid Seat as if I was purchased 2 tickets to the same SF Giants game. After some discussion, the customer service person was able to tell me what the final price would, which included the service fee. I asked why this was not showing up on the order before payment was taking, and I was hung up on. I wish I would have read the very negative reviews of this scam ticket provider. I just hope that I will actually get the 4 tickets that I purchased....

I will never buy from Vivid Seats again! I was sent a promotion from them and fulfilled the requirements of said promotion down to the fine print only for them to try and shaft me. I spent 3 hours on the phone with them, 7 different agents only to be told that they would give me the courtesy and apply the promotion. They also asked me to not contact the Better Business Bureau. Garbage policy, garbage customer service, I’d suggest taking your business elsewhere.

I purchased 2 tickets to The Rolling Stones for 5/7/19 and the concert was canceled due to Mick’s surgery. It was rescheduled for 6/29 which falls in the middle of a planned vacation. I contacted Vivid and inquired about what they could do to help me sell the tickets. They said they could do nothing because they are E-tickets and they do not resell them. So I purchased tickets thru them, paid them a processing fee and was told that I would need to figure out a way to sell them myself. I never will do business with Vivid Seats again.

I ordered tickets for a concert that was cancelled due to weather. It was on Saturday May 18th. They rescheduled it for Sunday May 19th. I was not able to attend that day. I purchased insurance on tickets for this reason. I was told by Vivid Seats to contact insurance company. Insurance company told me I could not get a refund because the concert was rescheduled. Doesn't matter if I was able to attend on the rescheduled date. (I live 3 hours from the venue.) Vivid seats is definitely worse company I've ever done business with! They were not willing to do anything. Several friends bought tickets from other companies and was fully refunded.

This is the first review I ever left but I don't want this to happen to someone else. After completing my purchase I noticed my old address was associated with my account so I immediately called to have shipping address changed but they were closed so I sent to emails explaining they had the wrong address and followed up with a call when they opened. They told me it would be taken care of and sent me an email with correct shipping address, however still sent tickets to previous address. After a month of back and forth they told me there's nothing they can do and wouldn't refund my money. I did everything I could do to fix the error immediately and because someone on their end dropped the ball I'm screwed. HORRIBLE EXPERIENCE. NEVER AGAIN!!!

I was scammed by Vivid Seats. I ordered two seats to the Ferryman, and paid them $331.07 for two limited view seats with a list price of $89 each. I realized later that I could have ordered the seats directly from the theatre, and would have gotten much better seats at a fair price. Never again!!

I purchase five tickets from Vivid Seats for a concert in Boston. A few days later I received an email that the concert had been postponed until further notice. I Googled the star and read an article that the singer had actually canceled the concert - not postponed it - due to throat surgery. When I contacted the customer service she told me that I couldn't get my money back because the concert was postponed and not canceled. When I told her that the online newspaper were quoting the star himself canceling the concert, she told me it didn't matter.

Awful. They sold me a ticket and the night before the show told me the ticket did not exist. Did not even try to fix the issue and no way to file a complaint. I will never use them again. Terrible customer service as well - rude and unhelpful.

My review is about vivid seats customer service and tickets. I have been in touch with customer service who originally helped me purchase tickets. So I will say their customer service is fair. I purchased tickets for a concert and wanted to back out because I found better seats for cheaper on another site. Also the reviews made me feel like I threw $250 out the window.. But I must say, Vivid Seats itself may not be a scam. I requested a refund through PayPal and although PayPal denied the refund, Vivid seats actually personally refunded me. I ended up happy with better seats and honestly that was very kind of the company since they have a no refund policy. Anyways, I think it depends on the seller of your particular ticket. I would recommend you purchase MOBILE TICKETS because then you have more wiggle room before an event to tell if they’re fakes or not.

I Googled Hollywood Bowl to buy some tickets. Didn't notice that the first hit was a re-seller. Bought two tickets at $202 each for a concert at the Hollywood Bowl. Discovered when I printed the tickets out that their face value is $50 each. I asked Vivid Seats why they charged so much more, and they said "service charge" (this in addition to the $125 service charge they actually copped to). Hollywood Bowl says it can't guarantee that I actually purchased seats for the concert. Vivid Seats won't refund. Don't be a sucker (like me)! This company cannot be trusted. They should be shut down. DO NOT USE VIVID SEATS!!!

I purchased tickets to Diamondbacks Rockies game. Received an email with link to accept the tickets. This yielded an error report. Contacted customer service Chat. After 2 hours trying to resolve still had no tickets. After accepting the tickets I would have had to set up an account with MLB Ballpark and download the app to access the tickets. Meanwhile the game had started an hour ago.

When I received my confirmation for a ticket purchase the date was wrong. I immediately called them and asked to get tickets for the proper date. They said, "Too bad you bought them, we won't cancel your order and will deliver tickets in a week." I told them I wasn't even in Las Vegas on that date and that I couldn't use the tickets. I told them I was willing to purchase tickets for the proper date from them and did so within a couple of hours. Also, when I tried to talk with them about the dispute, they hung up on me. I think that they were both rude and totally unreasonable. Buy your tickets elsewhere.

I am new to Vivid Seats. Order concert tickets 5/5/19. Got my tickets right away. Super easy to print out. Looked at my bank account statement and got charged an insurance fee of 15.50. When in my total no insurance fee was included.

Horrible, I was robbed $518.22. I purchase 3 ticket for $205.21 with all taxes included. I put my credit card info and then I received a bill for $518.22 with the ticket confirmation. I call back and spoke to represent name Asad. He explain that is nothing to do that they charge a numbers of fees and this is an action company. But they never disclaim that. Never purchase anything for this website.

I purchased two tickets to Phil Collins in Vegas MGM for 10/27/18. First clue of an issue is they don't send the tickets to you. I arranged for Vivid to deliver to our Vegas hotel. Tickets never did show up at all. I did get a prompt online the night before and was able to print them. Went to concert. Got in the building. The seats sold by Vivid ($1,350 for two tickets) did not exist. Called AMEX and they charged back the ticket amount. Vivid charged back again with a copy of their NO 100% refund. I had to prove to AMEX by sending a detailed seating chart of the MGM that the seats did not exist. Vivid was not only not helpful; they were confrontational and unprofessional. And worse... Didn't care at all. I would never do business with Vivid Seats... They are frauds.

I purchased two seats for a Spring training game in Ft. Myers, FL in February 2019. The purchase was made several weeks before the game. My attempts to reach them when my tickets had not yet arrived one week before the game were handled by e-mail since it was impossible to reach what they called customer service on the phone.

I purchased tickets for section 302 pavilion seats to Greta Van Fleet, picked them out of the list available, which were much more expensive than the lawn. When the confirmation came through, the tickets were for gen admission. I inquired how they are allowed to lie to customers about the seats purchased. I was told it’s not their problem, but they’d be happy to set me up an account to resell these tickets on their site. I’m disgusted by the fraud this site is seemingly allowed to commit with no penalty. Concerts are supposed to be a happy, joyful opportunity to spend time with other music lovers, and vividseats.com just ** all over that.

I purchased two tickets to the Yankees and Diamondbacks game tomorrow. Only after they overcharged me did they tell me that the tickets wouldn't be delivered until the 29th. The 29th is today and it has taken me over two hours to finally contact someone there because I have yet to receive the tickets. They tell me that they don't have them then they will send them when they get them. So they are essentially selling tickets with a huge service fee yet they don't get possessed the tickets they are selling. This has to be illegal. Clearly it is deceptive and dishonest and leaves this customer wondering if I have tickets to the event tomorrow or not.

What should have been a relaxing day at the ballpark turned out to be an unbelievably stressful experience. After numerous calls and online support, spending 2 hours attempting to access this so-called ticket - somewhere in cyberspace, assistance at the Wrigley box office to no avail, downloaded apps, etc. I ended up purchasing another ticket directly at the Wrigley box office less over $10 dollars in fees, preferred location, etc. The ticket agent advised it was never transferred. I even called again from inside the ballpark to see if the other ticket and seat was accessible which it wasn't.

My husband wanted to surprise me with Il Divo tickets and accidentally clicked on YG (rap). It was right below Il Divo and he never heard of YG so he thought it was the seats/rows. After he clicked the confirmations did not show Il Divo and he realized immediately he made a mistake. Within seconds called Vivid Seats and they told him all tickets are non-refundable. We still wanted the Il Divo seats and went with Ticketmaster. Out 400.00 because they would not work with us. POOR POOR Customer Service and for that we will NEVER buy from VIVID SEATS again!!!

I purchased two tickets for Garth Brooks in Gainesville five months before the concert. After I purchased tickets I went online and read reviews and instantly felt sick to my stomach. So many stories with bad outcomes. However my experience was completely different. My ticket were mailed to me earlier than expected. I was told they would be delivered a few days before the concert. I actually received them 2 weeks after I bought them. For the next few months I worried that my tickets were fake and that they wouldn’t scan at the gate. But I had zero issue. Great concert!

I listed 2 tickets for sale which I have physically in hand as well as a PDF version. The tickets were sold in 2 transactions on 2 separate days. The first sale I confirmed and attempted to provide the ticket via PDF upload to Vivid Seats' site. The upload failed multiple times so I called customer service wondering why. They told me that the specific venue for the concert is "Flash Seats transfer only" and accused me of falsely listing: https://support.vividseats.com/support/solutions/articles/11000021674-what-types-of-tickets-can-i-sell-what-types-can-t-i-sell-

Ordered 2 tickets through Vivid Seats and when we received the charge on our MasterCard it was $100 higher than the tickets were. Was told there is a service charge, but absolutely no mention of anything till after you've entered all the payment info. Must have been in the smallest print possible because I still can't find it! Was told by customer service no refund but if I'm not happy I can sell my tickets online??? Seriously! Stick with a reputable company like Ticketmaster. Never again Vivid Seats!

I ordered tickets to Head and the Heart on 3/3/19 (the day they went on sale). I received an email on 4/11/19 that my order had been canceled and a refund had been issued. Ordered different tickets on the same day from Vivid. On the day of the concert 4/16/19, I talked to them at 1 pm (via chat), 3 pm (via phone) and was finally told at 5:30 pm (via phone) that the "seller had dropped the ball" and I did not get the tickets I ordered for an 8:00 pm show. I got a full refund and they provided with me with two nosebleed seats that couldn't have been more than $20/ticket. Will never order from them again.

We purchased tickets for a Lakers NBA game at the Staples Centre in December. We purchased these months in advance as we were travelling from Australia to see the game. We did not receive an email with the tickets until less than 24 hours before. Upon arrival our tickets were denied entry due to being a blurry screenshot, not an original ticket supplied by Vivid Seats. We called customer service and spoke to Olivia. Olivia made us wait on hold up 30 minutes while she tried to source the original tickets and told us not to go buy new ones as she could not guarantee any refund.

I paid over $7900 for 2019 NCAA final four tickets to Vivid seats. They did not deliver the tickets in time to attend the event. They said they would attempt to reissue the tickets in time. They said if they were not received in time they would provide a full refund. Now they will not give me a refund. I I have never been ripped off like this ever. Never use Vivid Seats! Scam!

I bought ticket for Pink concert April 13th Saturday in Honda center from Vivid Seats 5 months earlier. They sold expensive ticket for 4th level for $84. (440) I found the second floor for $74 from box office same day of the show. You should be ashamed of yourself. Overselling seats that you can find from Ticketmaster.com for much cheaper. The box office lady told me that original ticket they bought for my seats was $55. At least with Ticketmaster or their box office you can upgrade. I feel my money was just wasted! People be aware. Do not buy from this website. You are just wasting your money. (** order Number.)

We came 2200 miles to watch a Texas Rangers game which got rained out and rescheduled for June. Well we aren’t going to stay or spend that money to come for that game. We’re not rich. Their pat policy answer was to sell the tickets on own in Canada. They kept on this over and over. With at least five different employees. They had no concern for our situation and left us on hold many times where we thought we had been let go. All we wanted to do is use the money from the tickets to go to a game the same week we are in Texas. It’s rocket science. But they would not move past their written in book answers. No help how to sell the tickets from another country away and the lost of selling tickets we have to find without help as they tell us.

I purchased 2 tickets from Vivid Seats on March 15, 2019 for a game to be played on April 7th. I received an email on March 22 informing me the tickets had been sent. I called customer service letting them know the tickets had not arrived. I continued calling over a three week period trying to resolve my concern about not receiving the tickets. Vivid proclaims that they have a 100 percent customer satisfaction policy "Peace of Mind". I can only say I have never experience less peace of mind when dealing with a company... Their policy is to never refund a purchase. Haha, I found out the hard way, but you don't have to. This is a warning. "NEVER USE VIVID SEATS FOR ANY PURPOSE".

I would strongly recommend that you buy your tickets elsewhere due to the dissatisfactory customer service I have been receiving by Vivid Seats. They do not care about their customers as I have emailed them 20 times, tried to live chat them, called them 35 times without any response. I have been trying to speak to a manager or supervisor about some issues regarding my ticket however no one is bothering to reply to my emails or even send me an EXT number so I can contact them. REALLY unhappy with my experience with Vivid Seats! Save yourself the time and money and gain a better customer service experience by buying your tickets elsewhere.

Don’t even dare buying your tickets using this website. I end up paying for a VIP ticket but it won’t let me download my ticket but instead a 25 GA ticket was given to me. I want the rest of my money back. I tried looking for a customer service number but they don’t even have any...need to shut this website down!!!

I bought tickets that were $250 each. When the bill came it was $644!! I called and they told me their "system calculates the service fee!" Apparently the service fee for sending tickets via email is $137!! I asked for more specifics, but they kept telling me the same thing: "We charge that to guarantee that you get tickets." This arbitrary amount added on top of the bill is ridiculous. He said it was on the website when I ordered the tickets, but if such a large amount had been clearly displayed to me, I would not have moved forward with the purchase. He then said he would transfer me to a supervisor. I was put on hold in forever status, because no one ever came back to the phone. Do not use their services. You can get tickets without these ridiculous hidden fees anywhere else.

My wife paid $922 for two tickets for INK with PayPal to Vivid Seats. Vivid Seats confirmed the transaction. Later the same day they sent the following: "Your Vivid Seats order 2656... for INK has been set for cancellation, as we cannot accept orders from individuals who have attempted to withhold payment for past ticket orders from US or from another company in our industry."

Purchased 2 tickets to a concert. Received email that they had been delivered to Flash seats. I look in Flash Seats and there are no tickets. I emailed, chatted and spoke to a couple of ESL customer service reps who had difficulty understanding why I had a problem. However, the answer I got? I, the customer, have to do the work to fix the problem. I have to take the time to set up a new email account and a new Flash Seats account because they have no way to interact with Flash Seats. That is obviously not the case since they have to send the tickets to Flash Seats for me to use them. The most ridiculous and laughable customer service I have ever encountered.

NOLA VIP rip off. No Stones. No Fleetwood Mac. No refund. We have now paid $1,000+ for one day tickets to see bands I’ve never heard of. Never, never, never buy tickets from a reseller! Lesson learned. Bye Felicia and Adios Vivid! Grrrr....

Purchased 2 tickets Thursday am for a baseball game. Was sent an email that I would have link to tickets in a hour. Never got link, called Friday and was told I have to wait until Saturday am. I called back Saturday 3 hours before the event and was told tickets might not be available until 1 hr before start of game. Such BS... I explained I needed to drive to venue and did not want to do so if I did not have tickets in hand. They said be patient, which causes a lot of stress going to a fun event. Eventually I got my tickets 1/2 hr before start of the game. Customer service was horrible. They just protect their sellers and not the buyer. If you want a stress free process of buying tickets DO NOT BUY from VIVID SEATS.

Online purchased 2 tickets to the Tyler Perry's "Madea's Farewell Tour". Purchase price for 2 tickets, 12-13 rows from stage. Charge to my credit card $651. When I printed my tickets hours before the play, To my surprise each ticket states, "PRICE & ALL TAX $89.75"!!! I was overcharged $471.00!!! on 2 tickets. Too late to get on phone to complain, as theater was 2 hours away from my location. How can I complain and try to get some of my money back? THIS WAS A TOTAL RIP OFF FINANCIALLY!

I purchased 6 tickets for Ron White for 4/27 in Napa, CA. The tickets were $151.00 each. My credit card was charged $1153.62. I got on chat line to go over and before I could respond, that chat was ended. They give 30 seconds for a response. I was told it was a service charge. I never saw one reflected anywhere. I have never seen that with other resellers. You need negative numbers to rate Vivid Seats.

I bought 4 tickets online from Vivid Seats for the Hypocrisy/Fleshgod Apocalypse show at Bottom Lounge (Chicago, IL) on April 5th 2019. Me and my brother drove 3 hours to get there, and met a cousin and a friend in Chicago and headed to the venue. We get there and the guy tries to scan the tickets... but they weren't working. I told them I bought them online from Vivid Seats. He looks up at me and says "Yeah, you guys have been ripped off". I was shocked. He said Vivid Seats bought tickets from them, and before the show canceled their tickets and got a refund. So these tickets were no good. They already knew there would be problems, and already banned Vivid Seats from buying future tickets from them. Luckily for us he said don't worry about it and let us in. I will never buy from the thieves at Vivid Seats again. I'm currently disputing the charge as thieves don't deserve my money. The venue and the bands deserve it.

I will never buy another ticket from this place. I bought tickets to Ozzy and he postponed his tour until next year. Cannot get a refund and customer service argued with me. Very rude. The set up is not fair to the buyers. I would NOT recommend Vivid Seats.

Bought tickets to Rolling Stones at Jazz Fest NO. The Stones cancelled their tour. Tickets were higher and harder to get, so the charges were higher. The website states there will be refunds for all cancelled shows. The Stones cancelled the entire North American tour, using the words "cancelled." Vivid Seats is not standing behind their advertising, and does not disclose their true policy. Nobody should buy tickets from them.

Consumer service is ridiculous; they only argue with you. Sellers can fraudulently misrepresent the tickets and Vivid Seats only protects the sellers. If you absolutely must use this service then make sure you take screenshots of each part of the transaction -- especially the first screen when choosing your tickets. My husband and I were completely ripped off.

They charged three times the price of the concert ticket in addition to a $58 fee that was not specified upfront. I called about the fee and they would not do anything. I was told the tickets would be at Will Call. When I got to the venue there were no tickets in my name at Will Call. I had to purchase additional tickets at the box office to see the show. The box office said that Vivid Seats was not authorized to sell their tickets. Sadly I was not the only one who purchased from Vivid, lots of disappointed and angry people at the venue.

Vivid allowed me to create an account to sell concert tickets and my listing states active. Several days went by and noticed the tickets were never posted. I called customer service and they did not post them since I am a new seller? The tickets did not pass their validation process because they were not purchased through them? I was never notified through e-mail. Customer Service stated, they do not notify you when ticket validation issues. I have purchased many tickets through them, but no longer.

Just check other websites first. The prices can be even double the price of other websites and they do not have any evaluation system for that. They do not let you sell a ticket that is for an event in Toronto, so you can just sell your ticket if it is in the US. They do not refund a penny to you and no price match. Total ROBBERY.

Their telephone customer service is awful. When I called about the last minute delivery of my very costly Pink tickets via email I could reach no one. I went through a vast array of prompts and pre-recorded questions, none of which applied to my question. I tried their online chat multiple times and was left holding. This is all avoidance on Vivid Seats behalf. They get your money and its a wrap. In the end, the tickets were bad, as there was a cameraman right in front me & my wife's field of vision. Post concert I received an email from Vivid asking if I had a "photograph" of the view, to which my answer was "why would I photograph a bad view"? In the end I got screwed and what was supposed to be a special night out for my wife was ruined. My experiences with Stub Hub have been good, and these folks will call you back if there is an issue. I'll stick with them. Adios Vivid Seats!

I purchased two tickets to an event that did not get sent to me until I called multiple times. They were sent the day of the event as Android screenshots. These screenshots did NOT scan at the gate and we were unable to attend. After contacting Vivid Seats again, I was told that I had to provide a letter (on letterhead) from the event center stating that I could not attend. Why would anyone have asked for that while standing in the event line being denied entrance? Customer service is a 0. Customer resolution is a 0. My recommendation is to stay away from Vivid Seats if you want to attend the event you pay for.

Selling Tickets. There is no one you can talk to. I bought tickets to the Oregon vs Auburn game. A friend of mine backed out. The PDF ticket will not be sent to my phone until a day or two before the game. Vivid said, "You're not a large ticket holder so you can't list and once you receive your PDF you're on your own." First and last time for this company. Back to StubHub.

I purchased baseball tickets and the service fees and deliver charge cost more than the tickets. I cannot get hold of a live person at Vivid seats to discuss this. I am very disappointed in their lack of customer service. I left messages for a call back & nothing. You cannot call them and speak to a live person. Why?

I purchased tickets to the NCAA First Four game in Dayton, OH. First, they ware advertised $21 each, but the total charge was $89 for 3 tickets. When I tried to get the tickets to enter the game (after I was already there), the link to transfer the tickets had expired. There was no phone number or support. I assumed they sold the tickets to someone else. The next day I found a phone number and they refused to provide a refund. They claimed they did not sell to someone else. Either way, I paid for the tickets, could not use them, did not get into the event after driving there and parking, and did not get a refund. Will never use these people again.

BEWARE of vividseats.com. First of all, I purchased two tickets to the ACC Tournament Basketball Game at the Spectrum Center on March 15, 2019 to see the Duke/Carolina Game. The gentleman, Carlos, the seller at Vivid Seats stated during our conversation that we could pick up the two tickets at the Will Call at the Spectrum Center in Charlotte, North Carolina. When we arrived at the Spectrum Center at Will Call, there were approximately 20 people standing there on their phones. I knew immediately when I walked into the Spectrum Center that something was wrong because there was people screaming into their phones. They all were really, really angry. We asked the man at the Will Call Office for our tickets. He stated that Vivid Seats was selling tickets that weren't really there and that all of those people in the lobby had paid for tickets that Vivid Seats was not providing.

We purchased concert tickets, we then couldn't attend the concert so we tried to sell them and it was the BIGGEST HASSLE EVER!! I was not able to transfer my tickets to anyone that didn't have a smartphone. When I asked the Representative (Michael) if something else could be done his response was "well, they'll just have to borrow a smartphone." Their fees are outrageous, their phone service is non-existent, if you need customer service you will need to get on their chat. I WILL NEVER USE THIS COMPANY EVER AGAIN! I was not able to leave the "stars to rate" blank. This is why I gave them one star otherwise it would be blank.

I purchased tickets on 3/1/19 for a show in May. I hit the accept button and then saw the charges they charged for a 75.00 ticket = 248.00 + their fees. I called them right away to back out the sale. After chatting with 2 reps. They said no refunds - All sales final. Explained I didn't want the tickets. They refused. Then I saw all the complaints through various websites on how awful this merchant is. I worked in Risk for a Credit card processing Company for Merchants. A merchant like this would have been shut down immediately for kind of negativity.

I was shocked to see that I was charged $102 for 2 tickets advertised as $38. It's a big jump and it was unannounced so a total surprise. Not happy about it. After my complaint Vivid Seats said there are charges and fees amounting to $16 (steep for a ticket priced at $38 - delivery $5, for an electronic download, what delivery???). 42% markup is robbery. It's excessive. And they claimed it was visible before I paid. This is simply not true. Had it been communicated on the payment page I would not have closed the window and gone somewhere else.

I had purchased tickets as a gift and received a confirmation number. I then received an email from Vivid Seats and was informed by a customer service agent that the tickets were no longer available. No commensurate seats were available and I was not offered any discount on other seats to compensate for the very negative experience. Avoid this company.

I bought two tickets to Michael Buble in Denver on July 13th. Each of my tickets cost $196, for a total of $392. I checked out, and VividSeats sent me an email showing that they charged my credit card $508.90. WITW!?? So I called Customer Service and was told that a $7.50 charge for Flash Seats delivery, and a $54/per ticket charge for a Vivid Seats "service fee" was added. Despite their claims, the fees were NEVER DISCLOSED anywhere on their website or during checkout. They claim that they're just "a marketplace connecting buyers and sellers." So no refunds. And all sales are final. Nobody could show me where ANY fees are disclosed in the checkout process. This is outright theft.

To start off I bought spring season tickets to a Cubs-White Sox game. Bought the tickets 30 minutes before the game had started. Well 20 minutes later I never got the tickets so I called in to Vivid Seats and the girl said she would give me an upgrade for the same price so I said why can I just have the seats that I bought. She said the seller had an issue. Who knows. This was the 2nd time this has happened in the last 3 months. I went ahead and took the tickets because I want to take my daughter to 8 Spring training baseball game which were a $100 seats for Spring training that's a very good seat.

Vivid Seats sold me concert tickets, come day of show I had no tickets to recall thru their friend Flash Seats. Flash Seats said the seller, who is someone Vivid Seats did business with, retracted the tickets. Vivid Seats wants to throw the blame but bottom line I paid on my end, they failed to produce the tickets or give me a refund. Giving them a 1 star rating is too good for them. They don't deserve any stars!

I bought tickets yesterday, the event starts in 2 hours and I still do not have tickets emailed. THIS IS A SCAM COMPANY. They do not sell tickets, they take your money then they look for tickets, you will never get your tickets. IT'S A SCAM.

On February 23rd I purchased 2 tickets via Vivid Seats. The credit card was promptly charged with a sizable fee. The confirmation for the March 8th performance read: "Your tickets are expected to be sent by 03/07/2019." I am writing this on March 7 @ 7 PM and do not have the tickets. Called them and was advised to wait until midnight. What kind of service is that? If you can't deliver as promised, don't 'wait' - communicate with customer instead of waiting till the last minute. Never will I use them again and don't advise others either.

After purchasing tickets online from Vivid Seats, the website stated that I would receive a confirmation via email followed by a separate email that would contain the tickets. The confirmation arrived as stated but continued to state that the tickets would not be forwarded until the day of the event which was three weeks away. This practice is completely misleading. They drafted my credit card for the full price of the tickets three weeks in advance and failed to provide the tickets via the email that was supposed to immediately follow the confirmation. I was forced to purchase additional tickets and was not able to use the ones provided at the much later date by Vivid Seats. I recommend purchasing tickets elsewhere.

I purchased tickets on two different occasions. Last week purchased 2 tickets and was charged $60.00 for a service fee. Which is insane! Then I purchased more tickets a week later and was not aware I was getting charged 157.00 for a service charge. It was after I purchased I realized how much the fee increased on my debit. When I called they said no credit could be given and they have the right to charge whatever fees they want. I called 2x and 2nd time I was given a credit of $79 towards new tickets. I will never purchase from them. Complete rip off!!!

I've purchased from Vivid Seats 5 times and I've never disappointed. Each event I purchased was sold out and Vivid would often be my last resort. 3 P!ATD concerts, 1 TOP concert, and 1 BTS concert. Each seat was in the right location, I received my tickets early except for Twenty One Pilots. I didn't receive an email for the tickets 'til the month of the show. They explained before the purchase that it was for security purposes, which it did bother me a bit. Another flaw is the fees. The fees definitely depend on what type of ticket you're after. BTS was one of the hottest events that I purchased and their fee was $100 for each ticket. Sounds ridiculous, which it really is. I remember P!ATD and TOP being around $50 which isn't far from Ticketmaster fees I believe. Overall, Vivid Seats has always given me a wonderful experience and a wonderful way to get tickets to sold out shows. As long as you're okay with the fees, you should be happy.

First and last time I will ever be affiliated with this company. I purchased a concert ticket for almost $270. I purchased the ticket nine months before the event. I was told the ticket would be delivered by one week before the event. I was sent what looked like a ticket. I show up at the venue, which took me 2 hours to drive to one way (four hours total drive time) just to be told what I was sent from Vivid was not a real ticket. Long story short, I never got into the show. I called Vivid while at the venue and tried to get the ticket and got no help. I called multiple times and was flat out lied to on multiple occasions. When I called them on their lies, they sheepishly admitted, but said there was nothing they could do. They kept saying they had proof the tickets were sent, but couldn't ever provide that proof (there was no proof). I started a dispute with my bank.

First time purchase and last time purchase. I purchased 2 tickets for BTS concert on May 4, 2019. Over $3,300.00 for them with Vivid Seats, their fees of around $700.00. I thought for them charging that fee I would have exceptional service. Normal fee is 10%, I was wrong! I found out AFTER CHECKOUT/PURCHASE that my tickets would not arrive till May 3, 2019, shipping date May 2, 2019, day before the concert, (two months after purchase). I contacted them and have had nothing but the runaround, they said, "The agreement states your tickets may not arrive till closer to the date."

I purchased tickets on 1/27 for my wife birthday weekend in Vegas (weekend of 3/2). The order stated I will get my tickets by 3/1. I chatted with 2 customer service reps on 3/1 and both time they stated that they are still looking to get tickets from a broker service. In other words, they had over a month after charging my credit cards to find the tickets I purchased and are not successful doing so. They just give me the run around. Not to all, stay away from this subpar ticketing service. This is the first and last time I will use Vivid Seats.

Just letting other people know how Vivid Seats treated us after being a loyal customer and stole money from us. We purchased tickets few months ahead to the event and couldn’t attend. So we sold the same tickets on their website again, after some time they contacted us and told us that the person that bought the tickets was not able to enter the event. We sent all the proof all the emails from them that we received the tickets from them and sold back on their website, didn’t receive any response and after which they just charged us for $300. The tickets were only $180. So far no response, I would not recommend to deal with them, they have horrible customer service and they steal money from their customers!

I never write a bad review, so much so that this is my first time ever and keep in mind that there's bad service pretty much everywhere. However, this particular experience with Vivid Seats was the worst! I was trying to sell tickets with them and needed help finalizing the sale. I tried to contact them through chat, email and called them to try and understand the process and fix the problem I was having while selling the tickets. No one reply to my email/chat messages and in the end I was charged the amount I listed my ticket for. Stay away from this scam called Vivid Seats. What a shame!

Dec 2018... We tried to purchase tickets to IIHF hockey online from Vivid Seats... Didn't work. So we ended up buying the tickets from their customer service with the understanding that they were pdf and we could print them out. They emailed us the tickets and then we find out they are for a smartphone only. We don't have smartphones. Talked to customer service and they told us that we knew this before we bought them (wrong!). So they tell us they will send us pdf tickets. We get them and they are again smartphone tickets. We phone them back and they tell us to borrow a smartphone from somebody.

Purchased 4 tickets for a Phillies Spring training game. They offered redeemable insurance for any circumstances for $31.00. Stated that 900+ people have already purchased said insurance. When I was unable to attend the game I asked for my refund & was directed to contact Alliance Insurance Co. When I called Alliance they told me they had no record of the purchase. My credit card company sent me a confirmation of the insurance purchase. Vivid Seats acknowledged that the insurance purchase was valid, but refused to refund me the money. If I could give Vivid Seats & their customer service a zero I would.

Please go to the Venue and purchase your tickets. I had a bad experience with the tickets purchase from this Company. I paid $293.38 for tickets to see Tyler Perry Show. I wasn’t able to see the show because view obstruction from an overhead projector. Spoke with customer service. They said they had nothing to do with that. They just sell tickets. Some Customer Service. Buyer Beware... I was told they could not refund some of my money back. The only solution compensation credit of $59.00 for future tickets. Because they don’t make money off of the Tickets Third Party Vendor. I refused the credit. If you’re not aware of the Venue seating you should not be selling tickets.

If I could give this company zero stars, I would. They charge just as much in fees as they do the price of the actual ticket, then claim you check a box acknowledging that tickets may be higher than market rate. DO NOT EVER BUY FROM THIS AGENCY. GO DIRECTLY TO THE SOURCE OR VENUE FOR THE TICKETS, INSTEAD. Companies like this only exist because of their predatory practices, including taking far too much money from their sellers and then price gauging buyers. I cannot believe these third-party ticket sellers are allowed to treat customers like this! What a complete sham. I tried to buy tickets to the Austin Rodeo and somehow this agency showed up as the first ticket vendor.

Charged me for seats in a almost straight section for a concert and was even give an assigned area which looked great. When e-mailed the tickets I was sitting sideways in the arena. Called customer service after try to get someone live chatting for almost an hour and then finally got to supervisor who proceeded to tell me they are within their guidelines because the tickets can be comparable. So there is nothing they are willing to do.

I bought NBA tickets in August 2018 on Vivid Seats for a Feb. 2019 event. When I have bought resale tickets at other vendors before, the tickets are immediately transferred to my name and then 48 hours before, the tickets show up for mobile tickets. At Vivid Seats, you wait until 48 hours before for the owner to transfer them. It is now less than a day away and the owner has not transferred them. I have already called Vivid Seats twice. I think it is set up this way, so scalpers can try to sell their tickets on several sites and see which site they get the best money for the tickets!!! My tickets will probably never show as this is a high demand game. Vivid Seats claims if no show, I will get a refund after 2 hours before! What if I were traveling from out of town and now no tickets?! They have held my money for 6 months and now no tickets. Either Vivid Seats should be forced to change their delivery policy or they should be shut down. Stay away!!!

Made a last minute purchase, a little more than 48 hours prior to the event, with the tickets advertised as overnight delivery guaranteed to be delivered the day of the event. Needless to say that didn't happen. Contacted Vivid once I knew UPS was done delivering for the day (around 2pm) and the tracking number was coming up as "Unknown", but they wanted to give UPS every opportunity to arrive before cancelling my order or replacing my tickets. Fair enough, even though I know UPS in my area; they were never going to show. I was right, but making you wait until the last second so everything is rushed is part of the scam.

I contacted customer service 24 hrs before the event as I still not received the tickets and was reassured I would receive them. I called a few hours before the event as I had not received them and they were closed! I am now fighting for a refund. TERRIBLE!

I will never go through this company again! Worst customer service I ever had. Tells you about anything on the phone, don't listen to you, do not understand what you are saying, because most of the agent are Spanish. We finally got our tickets the day of the game. Had to call numerous times to be able to solve the problem. Don't waste your time and energy!

I, like several other reviewers did not see any notice that I would be charged an additional charges above the ticket price that was posted. When I saw that my credit card was charged an additional 25 percent above the purchase price I immediately contacted vividseats.com and was told that I was shown the charges twice before confirming the purchase. I did not see the charges. They told me that it was against company policy to offer refunds. What a scam. I hope I get the tickets but I do not trust this outfit. STAY AWAY.

I purchased tickets from Vivid Seats on November 14th 2018 for the Michael Bublé concert on February 15th. As of today, 3 months from purchase, I still have not received the tickets. The site says the tickets may be delivered up until the day of the concert so I'm still hopeful that they will arrive in the next 24 hours. This is by far the worst ticket buying experience I've ever had. I will never use this company again.

I purchased tickets to Panic! At The Disco for February 4th at Allstate Arena in Illinois. They were paper tickets - awesome seats, and below ticket value! When we drove from out of state and arrived at the venue, we were told they were counterfeit... And that they see these tickets all the time. Apparently they will be going to all digital to try to cut down on the scams - but from what I’m reading here Vivid Seats will screw you ANY way they can. BUYER BEWARE.

AVOID USING THIS COMPANY - YOU WILL BE RIPPED OFF! I made the mistake of buying tickets online through Vivid to Paul McCartney concert in Vancouver. I expected a cost of $708 US to be charged to my credit card on PayPal. Instead, the total was over $900! I immediately tried to cancel the transaction but Vivid said a courteous NO and PayPal in my mind has been complicit in this fraud. Before I hit the 'purchase' button online I saw nothing showing the final or true overall cost. PLEASE be careful and AVOID VIVID!

I tried to make an online purchase with my debit card for concert tickets with Vivid Seats. Before I finalized the transaction, I decide to use a different credit card. I proceeded with my 2nd attempt of purchasing tickets with Vivid Seats, which went well, with my regular VISA card. The next day when I tried to use my debit card while running errands, my debit card was declined twice. When I arrived home, I checked my bank account online, couldn't find the problem, so I called my bank. Thankfully the bank rep with whom I spoke was able to see that Vivid Seats had tried to put the first transaction through so many times that I was denied use of my debit card elsewhere. I don't know how they were able to do it, but they caused the problem with my account, just sayin', LOOK OUT!!!

I purchased and paid for tickets to a 1:00 PM game. They notified me that the game time had been changed to 7:00 PM. We are an elderly couple and cannot drive after dark. That is why we chose a 1:00 PM game. Vivid Seats will not refund us our money or let us choose another game. I think this is very unfair because we did not want to attend a night game. NEVER AGAIN Vivid Seats!

NO EXCHANGE permitted several weeks in advance of show when purchaser discovered inability to attend. I was not requesting REFUND, only a different date to attend performance by same performer. ATTITUDE of Vivid employee hostile and dismissive too.

Was tricked into entering ticket.com site instead of Ticketmaster. Paid 288.00 for two tickets instead of 80. ** up company with no way to contact them. They should be forced out of business. DO NOT use them. Ever.

I recently ordered 2 tickets to a sporting event. I purchased them on 1/30/2019 and as of today 2/8/2019 I have yet to receive my ticket information. I'm told 100% guarantee for my tickets but can't get an explanation why I have not received my tickets. I plan to dispute the charge for the tickets with my credit card company and purchase using StubHub. These guys are scam artists with their policies.

I spent $650 on Hamilton tickets. The seat said ADA accessible, which would mean it is accessible with someone using a wheelchair. It DID NOT say ADA seat. When the tickets were transferred it said they were wheelchair seats. There is actually not a seat there just an open areas for a wheelchair and the venue doesn’t provide a seat otherwise. Vivid claims no responsibility even though that was never stated during the ticket sale and thinks that is fair practice. Now I’m left with no seats at all. Such a deceptive and disgusting company. Just be honest about the seats you're selling so a consumer can make an informed decision. A bait and switch where now we actually didn’t buy a seat at all with no recourse. There are so many great resale sites - used StubHub recently and they are fantastic. STAY AWAY FROM VIVID.

After paying the highest service fee of my life for tickets, I had my email rejected from online service 4 times. After giving up on that route, I went to the phones for a convoluted series of connections that was worse than anything at any cable company. Disgrace.

I had a similar problem as some people stated. I bought tickets to a game and the seller sent me an email to transfer the ticket but when I put my information in it said invalid user. I could still log on but every time the link wouldn’t work. I tried calling and you can’t get a person! I felt like I had gotten scammed! Finally I tried clicking the link, create a new account (even though I already had 1) and I used a different email address. It worked!!! Really I was just relieved that I didn’t lose my $ and chance to go. Hope this post helps someone, because Vivid Seats certainly was no help. I will never use them again, I’ve never had a problem with StubHub, so I recommend going in that direction. Good luck strangers!!

There is a reason that 210 of the 234 reviews are one-star ratings...this company is garbage! Note: they do not "sell" tickets. They sell tickets for others at an enormous profit. OK, fine. That's the American way. However, they've got no clue how to do this properly! I purchased 4 tickets for a Spring Training baseball game in Arizona at the Cubs' home field, Sloan Field. The tickets were "granted" by the seller. I received a message that he had agreed to sell the tickets, and that I would have to click on a link to "Accept" the tickets. Then, I was to transfer the electronic tickets to a MLB Ballpark phone app as the ONLY way to officially use the tickets. Well, that didn't happen.

Purchased 2 tickets to Hamilton through Vivid Seats in the orchestra section. No mention of obstructed view upon purchase of tickets and there was mention of it on many other tickets that's why I chose these. Upon arrival we are seated behind and to the left, about 10 feet to the left, of a huge tower from floor to ceiling of speakers with the addition of a huge tower of lights sticking out past the huge tower of speakers from the floor to the ceiling as well. Needless to say seeing 10% of the stage was not what anyone has in mind after spending $1200.00 on 2 tickets.

After purchasing NBA tickets, I discovered that my seats were not actually seats, but for SRO section in arena. This was disclosed after purchase. Though Vivid Seats has a resale program, I was not allowed to list my tickets through the site as they were e-tickets. Don't be mislead by Vivid Seats.

The site does not highlight details of their charges as they know you wouldn't buy. When I got my confirmation email showing $80 more than the ticket prices I immediately called to cancel the order. They refused claiming that they can't because they're a "market place". As someone in the online retail space, I can tell you that's **. Credit charges can take 24 to 48 hours to post and even longer for the seller to get their cash. From Vivid's website: "Sellers typically receive payments issued to their registered Paypal accounts not more than fourteen (14) business days after delivery to buyer, regardless of method of delivery, unless otherwise agreed to by Vivid Seats." The transaction could easily be canceled, but they refuse because they would have little business for the outrageous fees they charged. I'm disputing with my credit card company because I refuse to be scammed.

Purchased tickets for a Justin Timberlake concert, the company did provide us with a timely email when the concert was rescheduled from October to January. However, when we arrived at the venue with our printed tickets they did not scan and we were denied access to the concert. We confirmed at the ticket window that there was something wrong with the tickets, and that the barcode had been changed numerous times. When we called Vivid Seats they informed us that they would open an investigation, but there was nothing they could do to grant us access to the concert. We asked for different seats but they claimed that wasn’t an option. We wasted an entire evening traveling into NYC just to get turned around at the door and told to go home. I will never use this service again.

Wish I read the reviews in advanced. Purchased hockey tickets for this event and after purchasing they offered a discount for parking at the same event. Advertising parking for 16$. Once we purchased we realized the price had jumped up to 43$. Immediately called and was told that there was a shipping fee and once the buyer reached out to us we would be told how we were going to receive this ticket. This game is in 2 days away and there are no refunds. DO NOT BOOK HERE.

I purchased tickets from Vivid Seats. Bob ** for my husband's birthday gift. Arrived at venue and was allowed access with tickets - went to seats and our row and seat did not exist. They told us to go sit someplace else. And offered a seat in the upper section behind the stage (we bought floor seats). Vivid opened an investigation and after 7 days (5 business days) called to inform me that they could not refund my money because they could not confirm we didn’t have seats. 100% customer satisfaction guarantee??? NO. They could care less about you after they get your money.

This company is insane. DO NOT SELL TICKETS HERE. I was selling tickets on here. I actually got someone else to buy my tickets so I was going to cancel the order anyway. I got a text from Vivid Seats stating. "Your immediate action is required. This is your second notice regarding the sale of your tickets. Please verify your sale as soon as possible or your sale may be at risk of cancelation." There was a link. Nowhere did the link say what it was doing. I clicked the link and it automatically accepted the sale. When I looked up how to cancel ticket sales it was there would be a reject or accept button. That was not the case. I called to get this all figured out and they told me there was nothing they could do and that there would be a fee of $130 or more per ticket, and to call back after the weekend to speak to a manager.

I purchased 3 tickets for $174 each, but was charged an extra $147 in fees. I tried to immediately dispute it and get a refund, but it was in tiny print. I don't need reader glasses, but I should've had some on for this purchase. BEWARE!

I purchased tickets for an out of state event to attend while I was on vacation. The performer rescheduled the event for months later and I won't be able to come back. I received an email from Ticketmaster saying they would issue a refund. Vivid Seats won't honor the refund. What 100% guarantee?

This company is misrepresenting the fact that they have no products to sell. After 6 weeks and multiple calls I still don’t have my tickets. It has become impossible to resell. 100% money back guarantee is 100% false! Do not support this company. They are a complete scam.

We purchased tickets to the Waste Management Open in AZ. We had to pay over $30 for shipping costs, there was no other options. We received the tickets ten days later. When speaking with the representative they told me that overnight shipping doesn’t mean you will receive it overnight it means the next day we decide to ship it to you. And that was the end of the conversation, I asked for a refund and they said no. Do not use them as a ticket provider. We were lucky we got the tickets before the event.

They can sell you a ticket for $107 but when you get the ticket it is really a $38 ticket! When you call them, they say they have no control over it and you should have known... Nowhere is it obvious that a ticket can be scalped on this site.

I purchased tickets to Kaaboo 2018 from Vivid Seats. When I arrived I could not get into the venue because my ticket had another person's name on it. Vivid sold me the ticket with this name on it. I saw they had a 100 percent guarantee to back them up. Well, I still could not get in. They would not give me a refund either because they state they needed a paper saying I could not get in. The booth at the door is where they hand over your bracelets, but they do not provide anything to you and tell you they can't help you at the door.

I created an account. Followed all the procedures and policies to list some tickets for sale. My profile indicates the tickets have been listed for 3 days. But Vivid Seats does not have them listed on their site. I called, and was told that an individual cannot list tickets for sale unless he/she already bought the particular tickets from Vivid Seats at a resale price. Funny. The site let me sign up, and then indicates in my profile that they are listed. This is a BS company. Waste of time and effort, and devious in that they never advised in their site that individuals can’t sell tickets.

Last night I purchased two tickets to see the 5th Dimension. "Please wait" came up in a red button. 30 minutes went by. 60 minutes. Finally I refreshed the page. Up came the ticket for an extra $103! I felt gypped but since my husband and I had already made arrangements for an 800 mile RT to the concert I decided to buy the tickets anyway. Same thing happened and this time the price was even higher! Got "Please wait" again. Then this morning, an ad for the concert appeared in my Facebook feed.

Don't ever use this place to buy tickets. I purchased a ticket and it was for an incorrect venue, which I immediately purchased the correct ticket. I called like everyone else and was told they don't issue refunds and to sell the ticket. I asked for info on how to sell the ticket and was told I could research it. I called again and was told they wouldn't allow me to sell it because I am not a broker or professional. I warn everyone not to use this "company" and I use that loosely. They are a joke.

My daughter and I wanted to see Metallica at PNC stadium on January 28, 2019 (Have not attended yet obviously). I went to PNC to try to purchase the tickets direct, but was funneled over to Vivid. We purchased the tickets almost a year in advance; We picked two decent seats for $489 apiece. When I received the tickets, the face value was $131 apiece. This is nothing more that price gouging at its finest. I called Vivid and got the generic response that they have to make money also. Never again VIVID!!! This is a scam and a rip off to working folks who simply want some enjoyment and entertainment. This whole thing really upsets me. I'm a business person who makes a profit with my work and could not get away with how VIVID, along with their greedy investment companies rip off the masses. I sure as heck don't blame the artists, their prices are affordable. They should be upset about this also.

Please consider this review and many others before purchasing tickets from Vivid Seats. I accessed the Vivid Seat's site to purchase tickets for the Houston Rodeo. I wanted to surprise my daughter and son with tickets. I selected a section to review tickets available. The system automatically assigned the most expensive tickets. When I went to go back to review the seats available, the system automatically processed tickets that I did not want and that I did not purchase in the amount of $3632.75.

My husband purchased 2 tickets for the Justin Timberlake concert tonight. We get to the venue and are tickets are invalid. The seats do not actually exist. Called customer service to get help and all they could do was apologize because there were no alternative seats for us to have. When my husband continued to question them on their business practices, the associate just laughed and said there was nothing she could do. When he asked for a refund, she stated that it would have to be “investigated”. This place is a scam.

Purchased four tickets from Vivid Seats and paid twice the value of the tickets. Arrived near the vicinity of the concert (Allstate Arena Rosemont) at 6:45 p.m concert was to begin at 8 p.m. We sat in traffic on Higgins road for an hour without moving one inch. We observed people being turned away from the parking area that we were trying to turn into. People were screaming at each other and cursing because they were mad they were still sitting in traffic and knew at this point they were missing the concert.

These people are scam artists pretending to be 1st tier ticket sellers. My daughter searched for tickets to a concert and the 1st item that came up was for Vivid Seats. They sell seats that cost 37% more than 1st tier resellers. Me being an ignorant old man, when my daughter sent the link to me to get the tickets just assumed that this is a legitimate seller. I purchased the tickets for her, and found out a few minutes later that they were tickets issued by Ticketmaster, so I went to Ticketmaster and found out they actually had the same seats for $70 less. I have not been able to get any of these fraudsters to correct the problem. Even My bank wouldn't help me with the issue.

My tickets were terrible. Twice face value...and an embarrassment to a parent that was trying to give my kids a good time. Vivid Seats are a joke and a scam. I highly recommend you NEVER use this service! I beg not to.

I purchased tickets for a certain section. It took nearly a year to get the tickets. When I received the tickets they were for a completely different section. The tickets were not cheap. When I contacted support I was told tickets can be of equal value in ANY section. My receipt clearly states section 204, and I received section 230. When I asked to speak to management I was hung up on. Same thing happened with chat. Very unprofessional and borderline scam. If you have to deal with Vivid Seats please be careful. They play by their own rules and have 0 customer service. Expensive lesson learned.

Over a month ago, my fiance bought very expensive tickets for us to see "Hamilton" on January 1, 2019. It's January 2nd and we have YET to receive the tickets. We missed the show and we're out >$1300. Not only was Vivid Seats' customer service unresponsive to requests for assistance, review of the UPS shipment of the tickets reveals that they were NOT SHIPPED UNTIL 5 DAYS BEFORE THE SHOW. UPS attempted delivery twice, but required a signature, and as both of us work, we weren't home to provide the required signature. We tried working with UPS, but UPS was unable to allow us ANY ACCESS to the tickets. I have used Ticketmaster and StubHub for years without ANY difficulties, and I STRONGLY recommend avoiding Vivid Seats. I am deeply suspicious of fraud, but I not-so-patiently await receipt of the tickets before taking the next step.

We purchased Avalanche hockey tickets for a New Year's Eve game. The Vivid Seats website and the printed ticket stated a 7:00 pm start time. The game actually started at 6:00 pm. We did receive an email asking us to confirm that we had received our tickets. We hit confirm and sent it back. At the very bottom of that email was a 6:00 pm game start. We had to scroll way down to the end to see that and did not do so as we thought it was simply a confirmation that we had received our tickets. It said nothing about an error on the ticket or website about the start time of the game.

Read their fine print before getting tickets from them. I thought the tickets I purchased were a fair price for the event considering the prices and seating they showed Actual 2 tickets I received were $45 face value each. Someone’s else’s name was on them, we paid $384 for these 2 tickets. They are just a broker to move tickets from other people who have them to sell and mark up the price to what they feel is in line. In line with what? Look elsewhere before inquiring about tickets from them.

Please consider this experience before you use Vivid Seats. Our family had built plans around NYE this year is SF based on concert tix purchased from Vivid Seats. At 2 pm, the tickets had not arrived and our opportunity to get to SF and our pre concert dinner plans were lost. Vivid customer service recited their legal disclaimers to me and basically communicated that once they had my money and the tickets were on the way, they had no liability or interest in my personal situation or the plans that they had blown up. For a simple $200 they have lost a family of concert and sporting event buyers for the rest of our lifetimes... to me, that is the definition of "worst customer service".

DO NOT EVERRRRRRR. Just do not. Don’t do it to yourself. I ordered the tickets in April, the Giants vs Cowboys game was December. This was a father’s day present for my dad and it was my first game, I was so excited. So the day comes for the tickets to arrive. They’re electronic and they send it via email and you have to “accept the transfer”. Ok well the email never came. So 5 days before the game I’m on the phone with customer service.

I was worried after I bought the tickets as I checked feedback. ??? Tickets to Belk Bowl went all good and were mailed via UPS and had in hand before I left from Georgia. The ??? tickets to Charlotte Hornets were purchased the next day after I bought ??? on Dec 22nd. These were supposed to be emailed the 26th as the event was the 28th. I would later be told 27th and then 28th. I spoke with customer service on the the a.m of 28th as I was concerned about no tickets yet and event was that same day. I was told I would have them by 2 pm. To make a long story short got tickets at 443 pm and was able to print at hotel. It was very stressful. If I hadn’t planned on traveling anyway to NC from GA to attend the Belk Bowl for 29th it would have been even more stressful. At the end of the day all was good and enjoyed both events.

Vivid Seats is misleading until you read the fine print. "100% customer satisfaction guarantee" only applies when a show is completely cancelled. Nothing is done for unhappy customers. There were still tickets available at the box office, yet they changed me nearly double what I would have paid directly. IT'S A SCAM!!! Do not EVER use Vivid Seats for anything. They are the worst I've dealt with.

Purchased tickets in November to the Peach Bowl on 12/29. Received email from Vivid Seats that my tickets were available to transfer however never received the ticket transfer email. The company is very hard to reach via phone if you have an issue and only can get a live person if you want to purchase tickets. Contacted them 4 days in a row and each time was told they are working on it and trying to contact the seller for my tickets and would let me know status. Never did they reach out to me on status. It was me calling them and they would never answer on how I could attend the event if I did not receive my tickets. In fact they stated it was my fault since the tickets were transferred to me. Their 100 percent buyer guarantee is false!! DO NOT BUY from this company!!!

I purchased two tickets totaling $435 for my husband and son in June for the Denver Broncos vs Cleveland Browns game on 12/15/18. I received an email next day from Vivid Seats stating the seller has contacted them that the etickets will be delivered on 12/13/18. I never received the tickets or email of tickets. My husband and son flew to Denver and had to buy tickets at the stadium! Every time I called to complain or get an update they would hang up on me or tell me, "Sometimes the seller sends them an hour before game time. Please be patient."

We ordered the tickets for Jeff Dunham 4 months early. We received an email saying we would get the tickets a week early for the event. We received a email 17 days ahead that said the tickets were coming from a 3rd party vendor and had to get their Mobile App. After doing this we then received an email that we would receive the tickets by the 24th. On the 25th I sent an email that we had not received the tickets yet. I was called by Vivid Seats on the 26th and asked if we would like an upgrade to Floor seating at no cost to us.

I purchased 6 tickets through Vivid Seats 4 months prior to the Rams and Arizona game. Drove all the way to Arizona from Los Angeles and never received my email tickets. We got scammed for $600. I beg for everyone not to use them, customer service are paid to lie for their scamming.

I ordered two tickets totaling $128.53. They never sent the tickets. They claimed they had. When I got to the event, hoping I could straighten this out. No such luck! So now I am out $200.53. Horrible!

Buyer beware. If you purchase tickets you cannot indicate if they are etickets, paper tickets or downloadable tickets. Your tickets will come (via emobile ticket) about a week before the event. You cannot resale, no refund and no transfer. DO NOT USE Vivid Seats.

Worst experience. I purchased tickets from Vivid Seats. I picked a certain section and purchased 3 tickets. When I received my tickets they were in a completely different section on the other side of the stadium. They say they are comparable, but definitely are not. I say we start a class action against them. They sell one thing and they give you another.