Vivid Seats Reviews

I had an expensive ticket to the Garrison Keillor show at Red Rocks. Two days before I got an email that the location had changed to downtown Denver and I would receive a replacement ticket by email very shortly. Then the day of the show I received an email that my ticket was cancelled. There was a vague reference to covid 19, but no exact reason was given. Per pictures, I saw that they were not keeping people 6 ft. apart. The show was NOT sold out. The Keillor show said they were not aware of any cancellations.

I have no idea why there are so many positive reviews. If you want a true review of this company, please review their page on the Better Business Bureau website. Vivid Seats works with three party venders that send bad links to tickets then take poor action to resolve the issue. If you want to purchase tickets, try to find the primary institution that has the tickets as opposed to using Vivid Tickets which acts as an unnecessary middleman. Vivid Seats not only upcharges the customer a ridiculous amount for the tickets, they offer less seating options. I suggest trying to find tickets from a difference source. Compare prices. You will probably find another ticket vender that sells better tickets for less, but I will never use Vivid Seats again, and I suggest no one else does either.

Tickets for my favorite artist were just released and Vivid seats was marking up the tickets 3x their current price. Due to the ad it's the first thing to click on. No refund policy either. They are a bunch of scammers.

I was looking at dates for a sporting event, clicked on sections available to see what seats were open, saw the ticket prices (which were far higher than they should have been) and decided to look elsewhere. Then an hour later I received a confirmation email of 4 tickets from vivid seats. $240. I didn't put any info in myself and when trying to explain this to a customer service rep he simply said we can't do anything. So I'm out 240 bucks and I can't even go to the game. Overpriced, and get your info without even getting to the checkout section. LOOK SOMEWHERE ELSE.

I bought tickets to a Willie Nelson concert in Nashville since I was going to be in the area for a convention. Less than an hour later I get an email informing that the date was moved to a date post my stay EVEN THOUGH THE WEBSITE STILL LISTED THE ORIGINAL DATE. I immediately called customer service and by miracle got a human. (I have called again multiple times and have not been able to get another human.) Customer service was useless, no refund given or no ability to resell ticket. Never again will I use this platform.

Confirmation for tix seemed legit. Day of event, I get email saying tickets were coming through Ticketmaster & to wait for email link for transfer. Never came. Called 4 times, no assistance, no refund.

I had purchased tickets for Paul McCartney concert in Winston Salem NC 5/21/22. I took my daughter, friend and 2 grands with me, all huge Beatles fans. We had a hotel 8 minutes away from stadium. Followed traffic signs into stadium, it took over 4 hrs to get there. Long story but Truist Stadium has had this problem with traffic and parking before as traffic police told us. But they continue to do these concerts and big events. We finally made it to the concert with less than 30 minutes left. Someone was in our seats and staff wouldn't help us. People in our seats wouldn't move. And security and ushers kept telling us we had to move from each small spot we could find for our 5 & 6 yr olds to see. They got to see bits of 4 songs before leaving.

I purchased tickets over 2 years ago to see Chris Stapleton and Dwight Yokum at Glen Helen Amphitheater in Devore Ca. Here we are hours before the show and still after numerous calls, emails, and chats over the past several days and still no tickets. I purchased 5 tickets for myself and family members. Some have to travel several hours for the event. They keep saying the same thing…."Watch your email. Our staff is working on it." Then I asked about the refund policy and the statement was made “if you can show proof you never received them before or DURING the show maybe then but our policy is no refunds.”

I purchased a concert ticket on 6/2/2022, received an email to accept my ticket, but then received an "oops something went wrong" error. I chatted with 10+ Vivid Seats customer service reps that advised that I use a different browser, try incognito mode, use different devices and click the link, but I got the same error everywhere. I tried from home and at work. I called customer service 2 times and they told me to do the same things which were unsuccessful. I asked for a refund and they said the fine print advises that they cannot provide a refund unless the concert is cancelled. So I paid for my ticket last week and can't get access to the ticket so I'm stuck and Vivid Seats is not helping. It looks like I'll lose money and miss the concert since they could not help. I WILL NOT BUY FROM VIVID SEATS again.

I purchased tickets to a concert in a very specific section, as my friends were all attending. They sold me tickets to a completely different, far-away section. I have a receipt proving that I purchased tickets to section 229, but instead received tickets to section 227 (which is several sections apart on the seating map). I explained to them that this was unacceptable, as not being able to attend with my friends would essentially be equivalent to attending this concert on a completely different day. Per their own BUYER'S GUARANTEE, I am entitled a refund. They have consistent refused to do so. Vivid Seats is essentially a fraudulent business, as they sell a service that is completely different from the one their customers actually purchase.

I bought my tickets yesterday for my boyfriend’s birthday. As a good surprise. He would like to be on the floor section. They wouldn’t refund or change our section. Thank you for make our day miserable.

I purchased tickets in February for a concert May 19th. I never received my tickets until 9:05pm (2 hours after the show started). Vivid Seats refuses to give a refund despite their "100% buyer guarantee" that tickets will arrive BEFORE event. I spent 1-1/2 hours on the phone with a representative the day of the event inquiring why I hadn't received my tickets and he advised that there was absolutely nothing he could do for me and that they would send a resolution 3-5 days AFTER THE CONCERT. I finally received the tickets 2 hours after the event started, which is pretty much useless. Called today to get a refund based on their guarantee that is stated on their website and was told that they would absolutely not give me a refund and there is nothing I can do about it. Buyer beware!! Do not purchase anything on vivid seats! They're a scam.

I bought tickets to see the Eagles in Austin, TX from a third party. The week before the concert, I contacted their customer service to let them know that the tickets had not been transferred. The customer service rep told me they would contact the seller. Still no ticket transfer. I spoke to their customer service every day the week before the concert and was assured that they would resolve the problem and if the seller did not transfer the tickets in time, I would receive a full refund. They acknowledged that tickets were not transferred and when I asked for my refund, the customer service politely told me to ** off. They refused to refund my money. This must be illegal. Do NOT order tickets through Vivid Seats. They are a scam organization.

I bought last minute tickets to go to a Warriors game and was super excited to go to my first playoff game. However as the event neared, my tickets were not delivered. I went on with the support team who assured me that they were going to be delivered. However by the time the event started I still had not been sent the tickets. I tried to get on with the customer experience department but it took over 30 mins to get in touch and by that point was already the second half. I was met with zero empathy and told there was nothing they could do and they refunded the ticket. I travelled more than an hour to get there for nothing. Please use a verified ticket site instead.

This was my first time purchasing tickets from Vivid Seats, I will never do it again. They sold me tickets they didn't even have and when they said they would show up two days prior to the event. They did not, then it was one day prior to the event. They did not again... then the morning of the event, I called, this person said that he had spoken to his supervisor and that the tickets would arrive by 11 am and if they had not to call back. They did not show up again.

I don't recommend buying from this company, they moved the event back by 8 months, and I won't even be living in the same city. And, who knows if it gets pushed back again. I requested a refund and they refused it saying the goods were sold as described. Well, being 8 months away from the day I intended is certainly not as described. I will never buy from this company again.

I bought 3 tickets for a concert through Vivid Seats app. I received an email to transfer the purchased tickets to Ticketmaster. Once I performed the transfer only 1 ticket was there. Reached out to customer service and they had me go through multiple steps to verify I didn't have any more emails to accept tickets. Once I verified they told me they were reaching out to the sender and would send me a follow up email. After waiting 2 days, and only receiving a "How was our service email?" I reached out again, and was made to do the exact same steps and told the exact same thing. "We will reach out to the seller regarding the 2 missing tickets and send a follow up email to you." This time I waited almost a week and still only received another rate our service email. Upon reaching out for the 3rd time, I was finally told my last two tickets were dismissed because I hadn't gone through all the proper steps with the previous agents.

I went to Vivid Seats and bought concert tickets on 5/18/22. They also recommended that I get a parking pass, which I did. After purchase of everything I saw that I had been charged for 2 parking spots, one for each concert ticket. I responded to the email receipt I got from the parking company and they told me I only needed one spot and to contact Vivid, the people who sold me 2 of them, to get a refund. I did and Vivid Identified the issue as an "accidental" purchase said all sales are final unless the concert is cancelled. These parking spaces were $150 each! I want a refund for the second spot but they refused. They have a history of hidden fees and this seems to be one of those things they get away with on a regular basis.

I bought Rolling Stones tickets back in Feb of 2020, and of course like everything else during that time, the concert was postponed and I got a date for September of the 2021 for the reschedule. As the time for the concert approached, I being to realize that I had not received my tickets, even though they said they were delivered. Multiple calls and chats with customer service, and nothing was resolved. We were at the venue and could not get in because the tickets never showed up in my Ticketmaster account. Life happened and it took a while to being the refund process.

Do not purchase tickets from Vivid Seats!!! I paid $50+fees for parking at the Chase Center, which is reasonably priced for what you’d expect, however I found out after purchasing that this was actually for a small outdoor parking lot 1 mile from the venue! It was very misleading because the map pin was placed right next to the Chase center too. When I got to the parking lot, they were offering spaces for $20! I submitted a complaint to Vivid Seats support and they said they couldn’t do anything about it because they can only offer compensation for completely cancelled events. I guess if you are a scam artist then you should sell on Vivid Seats because there are no consequences for you as long as you are making them money! Stay away from this app.

I purchased 2 tickets for playoff game 2, and was sent tickets for game 1. I sent multiple emails and chats, and called several times. Nobody could help me, and they insisted the game 1 tickets would work for game 2. The last customer service rep told me to go to game 2 with game 1 tickets, and if there was a problem to contact them! Never again Vivid.

Purchased E-Tickets on 4/8/22 for event on 5/14/22 terms state delivered within minutes. The delivery was updated after purchase to 5/12/22. No delivery on 5/12 so they update to 5/13. No delivery on 5/13 so they updated to 5/14. They continue to pass the buck as it's the seller causing the delay and nothing they can do. These companies don't pay the seller until after the event. They used to pay the seller after delivery of tickets. This eliminates any motivation for the seller to transfer tickets in advance. On the flip side they charge you before tickets are delivered, take your funds, earn interest until after the event, update missed delivery dates and tell you SORRY nothing we can do until 2 hrs before the event!

Outright stole money from me stating I placed an order a full hour before I even signed up to the website. One misclick and I'm on the line for an absurdly priced item. Will be issuing a chargeback as the chat and support team is just there to tell you ' there's nothing we can do.' Piss water.

Avoid Vivid Seats, their claim that your purchase for tickets is 100% guaranteed is false. The day before my show they, along with the original owner, all of a sudden didn't have (or sold them to someone else) MY TICKETS. They offered other tickets NOT IN MY SAME SECTION AND NOT IN MY SAME ROW, YES, they were not in the center and not in row 6, but over on the far right of the venue and a few rows back. Don't want to seem petty but just beware you may NOT get the tickets you purchased.

I purchased tickets through Vivid Seats. They say Ticketmaster sent me an email to get my tickets. I didn't not receive an email or the tickets. Ticketmaster has no data on my purchase. I'm out $135 and did not see the concert.

Purchased tickets for KY Derby (5/7/22) last November, tickets sent (5/3/22) are not what I purchased. Have been on the phone twice now with them, no followup as promised after first call. Still waiting after second call. Could be easily fixed as they have tickets on their website for sale that are comparable to those I ordered.

Ordered tickets and found extra higher fees charged. I could have lived with that, but the problem was that even though I'd ordered these four months in advance, they didn't arrive in my email until the morning of the event. I was driving 700 miles to attend the event but wouldn't know until I got there. So, I thought this was a fluke. Just tried new seats again this year and got even worse. The event was rescheduled for a different date which I can't make. I asked Vivid Seats for a refund but they refused. As a result, I'm now forced to sue Vivid Seats. Worst company with which I've ever dealt. Their customer service is horrible.

Stay away from this reseller. If something goes wrong, you will never get your money back. I purchased tickets for Imaging Dragons concert for $900. I received an email with the link to download my tickets. When I clicked on a link, I received a message that my tickets were already claimed by another email address. What??! I went back to Vivid and spent next 3 days trying to get to the bottom of this with Vivid initially trying to brush me off by promising to call in 24h with a resolution. There was no resolution.

Order **, we arrive at the venue only to find out the tickets were sent for the wrong date. We sit at the box office waiting for a customer representative to do something while we can hear the game starting up in the arena and we are missing it. Garbage service.

So I purchased tickets to surprise my boys and they were so excited, they were not going to be the best seats but Golden State is my 10 year old's favorite team and he thought he would never be able to see them play in real life. So I picked seats on the visitor side and my boys were so excited they were jumping up and down and hollering when I surprised them. It took 2 chats to be told that the tickets would be sent, they recommended I just keep checking my email. Finally I received the email and the tickets were not the ones I purchased, they were all the way on the other side of the stadium. I called and spoke with a representative who looked into it and basically said they were comparable tickets and there was nothing that he could do. They were on the totally opposite side of the arena and the visibility was not the same as the purchased tickets.

I purchased tickets for a show in 2020 that has been rescheduled multiple times. I no longer live in the state of the show and it was rescheduled two years later. They will not offer a refund because the show is "rescheduled." I would recommend buying from more reputable sellers if possible. I would not consider 24 months to be "rescheduled" as I typically do not buy tickets two years out. They should have a refund policy for shows that are canceled beyond the purchaser's control but they do not.

Vivid Seats is a trash website. They have almost no policies for not getting screwed by a third-party seller. Their policy is that the seller can hold on to your tickets until the absolute last minute, so if you have to travel at all for a concert, it's a really high risk website to use. Their only guarantee is that you'll get the tickets "in time for the concert" which actually means you could get the tickets at the last second while you're sitting at home hours or states away from the venue because they don't give you any information. Talking to their customer service has been a nightmare.

I used this site to order tickets for a concert which was later cancelled. Instead of giving the money back they only issued a refund to use on the Vivid Seats site. Thinking I was stuck with using the money with vivid seats or lose all the money I ordered tickets for a different concert at a lesser value. I should have a balance of at least $ 200 in my vivid seats account but it does not show up when I log in. Numerous attempts to contact anyone failed. I just want the remaining balance back. I don't want to order any more tickets through this site. Their customer service is unacceptable!!

I bought 4 tickets for Strawberry Festival Beach Boys on March 4, I also I bought insurance to cancel if covid get bad, well Vivid company I try for 3 weeks try to reach somebody in the phone and email, they can found my account. I have to cancel. My wife get covid and fill claims (**) to the insurance. They ignoring to you. Awful experience. Do not waste your money with vivid. I still waiting for insurance refund.

Ordered tickets through this site Vivid Seats because it seemed as if that’s where the tickets were supposed to be purchased. I paid over $208 for 2 tickets. A month later a friend bought the same tickets for under $160. Same GM. Same everything except price. They are scalping tickets and making it seem like it’s a legit website.

Purchased tickets 2 weeks in advance and didn’t get tickets by promised delivery date. Tickets were delivered the day of event and the event was 11 hours from my home. So we didn’t get and didn’t get a refund.

I purchased tickets 4 months in advance for a specific section and the seller sent me tickets for a different section one day before the event. I am unable to sell the tickets because you are unable to list tickets for events less than 2 days away. VIVID SEATS did not rectify the situation and tried to say the tickets were an upgrade. The tickets are not the view I paid for plain and simple. Will not be using them in the future and would not recommend them as a reliable source for tickets as they may opt to send you different seats than what you paid for.

I purchased tickets for Chris Rock ($600). The seller never did a full transfer to my name and the venue would not honor the tickets. I also purchased tickets to Kevin Hart. I called the venue (different venue) and they have the same policy. To date the seller has not transferred the tickets to my name so they will also be invalid ($400). I have talked with customer service for hours and hours and they will not refund the money. I have emailed the CEO and two other VPs and no response. Their policy is the seller doesn’t have to put the tickets in your name WHICH MAKES THEM INVALID AT VENUES. TOTAL SCAM!!!!

On 2/13/20 I purchased tickets for an 8/11/20 for Rage Against The Machine at Madison Square Garden. It was understandable that the concert was rescheduled to 8/11/21 due to COVID. As the 2021 date approached I received another email stating that my tickets were changed again this time to 8/9/22 even though Vivid Seats was actively selling tickets to the 2021 show. Vivid refuses to issue a refund even though the claim that they have a 100% guarantee. Vivid is NOT trustworthy! Buyer beware!

I purchased tickets for the New Edition concert through Vivid Seats. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. No issues at all, would use them again.

I bought tickets for Vivid Seats for a VIP meet and greet. They only sent General admission tickets. I kept trying to get the meet and greet time. They told me I had to contact the venue but the venue didn’t answer any calls. I called vivid seat customer service several times and hours trying to find out times and applying their 100% guarantee process. They say anxiety free but it was anxiety ridden. They are fraudulent and their customer service sucks. They will keep you on hold all day acting like they will help and don’t. At this time I will contact my credit card company and make a dispute.

I bought two tickets for a show in NYC. I booked a hotel and jade it a night away. I went to the venue an hour before the show started only to be told my tickets were invalid! I got sent to the box office and they scanned them again and said that those tickets were sold to another person and were invalid. I called Vivid Seats, was put on hold forever, I finally just went to the box office again and bought new tickets (thankfully they had some left), while I was still on hold. Someone finally came back on the line and I asked for my money back. She said that would not happen and that she would send me new tickets.

Purchased concert tickets through Vivid seats by mistake. Thought I was using Ticket master. Called customer service, and they were zero help. I was unable to get a refund or tickets early. It totally feels like I was scammed.

This company is a total scam. I have contacted the BBB and the Attorney General's office. They will take your money, never deliver the tickets and then tell you that they are a 3rd party and can't help you. I purchased two tickets to a Knight Hawk game. I logged into my account and saw the tickets were supposedly delivered, however, when I checked my email, my spam and deletes, there was nothing. I called them (good luck with that, it took me 45 minutes to reach a person) and they stated that they would transfer the tickets to a different address.

We ordered and paid for tickets for a NJ Devils hockey game that were never delivered to us. Then the customer service person had no idea how to help especially when we asked things that went off her script. Had to dispute with Visa to get our money back. They ignored us once the date had passed and were attempting to just keep the money. ABSOLUTE CROOKS. AVOID.

I bought VIP tickets for a show on 01 Mar 2022 as a Christmas present for my partner. They were rather expensive and way over ticket price, but it was intended to be a VIP experience. Cut to the actual show- there ARE no VIP tickets. What we had instead was a seating upgrade to sit behind all the sound equipment at the back of the venue. The ticket sold advertised in-seat wait service (presumably from the bar since we needed to be 21 to buy the ticket), exclusive access to that area, and our own entrance. Needless to say, we did not get any of that. People who had regular standing room tickets were able to come sit in that area with us. We were not allowed to have any beverages because the seats were directly behind and slightly above the sound equipment. There was no VIP entrance. I purchased a VIP experience, and received the same thing if I’d just bought a regular $30 ticket.

I bought 4 tickets for a concert in Nashville 9 months before, and I am writing this 3 1/2 hours before the event and have not received my tickets, even though I have talked to customer service who assured me I would have them many days in a row. Never received them. I have filed a dispute with my credit card company, because Vivid Seats can't be trusted to tell the truth. Don't use them!!

I ordered tickets in Nov for a concert in April as a Christmas present for my daughter. 2 weeks before the event the tickets still had not arrived. Email inquiries were met with delayed dates for delivery. 3 days before the event still no tickets. Repeated phone calls promised Mar 30. Then March 31 Then April 1. It is now the day of the concert just hours before it is to begin and still no tickets. There is a 3-hour drive for us to arrive at the venue. Don't buy tickets from these people.

BUYER BEWARE! DO NOT purchase tickets through them if you actually want to attend the event. My tickets never arrived and their customer service kept telling me they had been transferred to me. I spoke with the MLB Ballpark App (where I was supposedly going to be able to access my tickets, but there were no tickets in my account), MLB.com and the baseball teams account manager and they all confirmed no tickets were in my account. Meanwhile, VividSeats customer service (which I was never able to actually speak to anyone and could only do live chat) kept telling me the tickets were sent and would have their seller "retransfer" them. A bogus process that resulted in no emails and no tickets. They said they could not refund me. TOTAL SCAM!

No Customer service. I also had fraudulent activity on my account that I suspect was internal to Vivid Seats. I recommend you purchase directly from Ticketmaster, which has good customer service and customer satisfaction.

Was happy with initial purchase experience of 4 tickets to an NCAA hockey regional final. The tickets exhibited a game time of 12 pm which was crucial as I had to work that night. When I checked the scores from the first round matches I noted that the bracket showed the game time TBD and later that day showed a game time of 6:30 pm. When I checked back at Vivid Seats they still exhibited a game time of 12 pm and I was told by customer service that they only issue refunds for canceled events. While I was on chat with them for two hours arguing that they sold me a false bill of goods, they scrambled to change the event time to 6:30 pm and tried to tell me that I had purchased tickets to an event that was listed at that time.

I purchased Atlanta Braves tickets with the Chicago Cubs in 2019. Because of Covid the event was cancelled. I was only offered a credit for my purchase even though I has purchased insurance for the event. I then purchased spring training tickets as a Christmas gift for my son and daughter in law for March 26, 2022. The event was changed. The Atlanta Braves are playing elsewhere on that date. This is the team I am interested in seeing.

Somebody used my card and bought some tickets. I contact I immediately contacted customer service and "LENLEN" somebody who works for Vivid Seats said that couldn´t cancel the fraudulent order because that was the final price (the problem is that I did not purchase this). VIVID SEATS is not good to buy any OF YOUR TICKETS. I recommend TICKETMASTER 100%.

My experience...Overpriced and no refund. You can save $200 by going through Ticketmaster. You don’t know what seat you’ll be sitting in until your tickets arrive 2 days before the event. Definitely a ripoff in my opinion. My wife got cancer and was diagnosed with psoriatic arthritis and couldn’t make the event. Called 3 months ahead to try to get refund. Told them the situation and they didn’t care.

I reached out to their customer service, over an an accidental purchase worth $600's that I didn't confirm, multiple times and never received a response. Even if nothing could be done about it, the very least they could do is respond. This is how they conduct their business. Beware.

I paid double for tickets and was promised they would be delivered two days before event. I had to chat with customer service twice and still not delivered until day of event. They would not give me a refund.

My tickets for an event were sent but I accidentally thought they were junk mail. I was assured that within 24 hours that I would have new tickets. The wait time I was put on hold was over a half hour. The customer service people lie and are not helpful. I was put on hold on and off for over an hour. They were rude and unhelpful. I asked for a supervisor and the call taker would not transfer me. I would never recommend this company to my worst enemy. They don't offer refunds or new tickets. STAY AWAY.

I purchased tickets for the 3/19/22 2pm Shen Yun performance at the Keller Auditorium in Portland OR from Vivid Seats on 2/26/22 for about $520. 2 tickets in box 8. The reseller was James **. When the tickets were scanned I was denied entrance and asked to go to the box office. There I was informed the tickets I purchased were canceled in 2020. The reseller knowingly sold canceled tickets through Vivid Seats. Vivid Seats obviously does not check validity of the tickets they sell. They are supposed to have a 100% guarantee of valid tickets. To see the show I was told I needed to buy new tickets and there were only 6 left. I purchased 2 new tickets at $320. I contacted my bank to fight the charge for a fraudulent sale and also contacted Vivid Seats Customer service. I got back an email from Vivid Seats that basically said I could fight the charge but probably would not win. Scare tactics?

THE WORST COMPANY I HAVE EVER DEALT WITH in over 30 years of concert going. AVOID**AVOID** Lies, multiple broken promises on delivery date of tix, tickets issued literally 1 hour before drive to venue, and ISSUED ME TICKETS WORSE THAN I PAID FOR!! BAIT AND SWITCH!!! FRAUD!!!! NO TIME TO FIX IT - ON PURPOSE?!?! I bought 2x $600ea seats ($1500 with fees), was told in writing multiple times I was to be in Section CCC, Row 1-22 (front rows, at right of stage). Very last minute (literally) they defrauded me with tickets which were $300 seats ($274 on StubHub), way further back than I bought. I waited 2 years for this show, and they screwed me systematically. I was supposed to have my tix 4 days in advance, not 45 minutes before the show started.

Absolutely no care about their customers. Won't refund, I’m not allowed to resell my tix on their site. They simply told me to sell my tix on social media and have a nice day. Will never use them again - beware of their lower prices. I’ve used them for every concert, sporting event for decades. Clearly you get what you pay for. If I could give them no stars I would.

Purchased opening tickets SD Padres vs SF Giants 3/31. The game was canceled due to the MLB lockout. MLB scheduled opening day for 4/14 SD Padres vs Atlanta Braves. Vivid is calling it a rescheduled event? In my opinion, the event was canceled, the purchase was for SF Giants and SD Padres game, not SD Padres vs Braves. You should get what you paid for? Vivid needs to do a better job of the situation instead of looking out for their profit. They need to be more customer service understanding. Buyers beware!!!

I ordered tickets to a concert in Las Vegas using Vivid Seats. What ensued was a terrible experience in which I never received the tickets after hours upon hours of phone communication with Vivid Seats. As is typical with this sort of business, you are put on hold for a very long time every time you call in. I purchased the tickets, and was told they were ready for download, but when I went to the download page, the tickets were never there. Every time I spoke with one of their representatives, they assured me they would check with the seller and the tickets would be uploaded. When the tickets did not appear, I would call again and get this same response. This happened many times within 10 days of the concert up until an HOUR PRIOR TO THE SHOW.

This was my first time using Vivid Seats for a ticket to the AAC basketball final. I was charged $51.43 for $20 parking that I could have paid for at the arena. This is a criminal Markup and I will not make this mistake again! This company is a scam!

First time using Vivid Seats to get tickets. I bought tickets to a Tool concert from vivid seats and then read the reviews.... I was terrified that I would not receive my tickets. I bought my tickets 5 months before the show. My tickets were not released until 1 week before the show. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. After setting up a ticket master account my tickets were sent to me. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!!

No Support from Vivid When Needed. I purchased seats on Vivid for a preseason baseball game that was rescheduled. I accepted the tickets, which initially showed in my MLB Ballpark app with a message "These tickets are not yet fully paid for" but now the tickets disappeared entirely from the app. I contacted Vivid support, and they take the position that this is not their problem, and that I should now call the White Sox, and I am on my own with no further assistance from them.

I purchased tickets for a spring training baseball game. Which was unfortunately cancelled. Trying to get a refund seems impossible. I've called, chatted with a robot and asked the credit card company to reverse the charges. By far the worst customer experience ever!

I purchased tickets for event several months in advance. Ended up that I will not be able to attend due to health reasons. They told me that they cannot cancel tickets or refund even though event will happen in several months. No support whatsoever. The only help they told me that when I will get the tickets 3 days before event I can resell them though them. Waste of time. Please beware and never work with them.

I never received 3 tickets via email. I contacted and Vivid tried to do a ticket transfer 3 different times. Day of concert came and went resulting in a 900.00 loss to me. Be aware they also will not refund money. Stick with Ticketmaster.

Stay away! They have terrible policies and will steal your money and waste your time without shame. It’s literally scamming people with overpriced tickets, bogus fees, and horrible customer “service”. Someone used my account to buy tickets and I received notification right away. Went to report the fraudulent purchase and ask for a refund. It took me almost an hour to reach a human rep, after taking forever asking questions, the only thing they kept saying was that all sales were final and that the only thing I could do was to resale through their platform (with no guarantee and for which they’ll charge you a fee obviously). How is such an unethical company allowed to do business in the US?

Vivid Seats is awful. I stumbled upon them and bought lawn tickets to a concert that's a few months from now at a venue I'd never been to before. The way Vivid Seats listed the tickets next to a venue map made it genuinely appear that there were different tickets for different sections of the lawn, with different prices (sometimes, depending on venue, this is the case with lawns where you can sit in special or reserved sections). The tickets even were labelled with different section names, and I ended up selecting more expensive tickets that said "Row 1" because I wanted to be as close to the stage as the lawn would allow.

I purchased tickets to Anastasia December of 2020. The tickets were for June of 2021. Due to covid our tickets were canceled set for February 2021. Again they were canceled due to covid and set for February of 2022. Sadly, by then, my daughter that I had bought the tickets for, left the country on a church mission and was not able to use them. Another daughter and I were still excited to use them. We were told the tickets would be emailed that morning for us to download. It didn't happen.

Bought 4 tickets at vividseats.com to Nate Bargatze in SLC. Flew from Phoenix to attend event. Day before the event, received an email stating that there was a problem with getting my order fulfilled. Bottomline: NO TICKETS!!! Customer "service" was a joke, but it's clear that this company does not care about its customers or service. I'll never use them again and I would advise you to do yourself a huge favor and AVOID THEM LIKE THE PLAGUE!

I bought tickets from this site. Ended up the tickets I bought were sold multiple times and when I called to discuss with Vivid customer service they gave me little to no assistance and told me there wasn't anything they could do. They can't certify the tickets being sold aren't real and don't want to help when this happens. Didn't get any kind of reimbursement or compensation and didn't get to go to the concert.

Was sold tickets to a parking lot at Dolphins stadium. Got to the lot and there was nobody there to scan tickets. They said, "You were sold a fake ticket." Had to buy another one for 300 dollars. Called Vivid Seats to complain and filled out a denial of access form. It has been 3 months later and haven’t heard a word back from them and called and they said it is in their queue. 3 months for a fake ticket sold is no way to run a business.

I ordered tickets through Groupon to a Bears game, I did not receive the email with my tickets from Vivid or any correspondance at all until just hours before the event. MY guests cancelled as there were no actual tickets on hand and therefore I was not able to go. They never replied to my repeated emails trying to inquire as to where my tickets were except the emails that said "we are receiving higher than normal contact volumes." It is unacceptable to not send tickets until a few hours before an event and to not respond or have any customer service whatsoever! I will never ever do business with either Vivid or Groupon ever again. I never got a refund of any kind and even when I disputed the charge with my credit card, their policy is no refunds. Well that is understable IF you receive tickets, not if you do not receive what you paid for until hours before the event.

Don’t use Vivid tickets. They said I got my Ticket. I surely did not and because it’s a third party sale they can’t help me get my ticket. What??? Don’t ever buy from them. Most companies give you the ticket as soon as you pay. This has been a nightmare and I don’t get to go to my event tomorrow. They told me they reached out to the seller but.. their hands are tied. What??

3 chat bots, 2 phone calls, and 5 emails later, I am out $900 and still don't have tickets. On top of it, the show rescheduled and Ticketmaster is offering refunds but Vivid Seats does not. The answer from Vivid is "Show up at venue on day of show, get your tickets and try to resell them then."

I bought Billy Joel tickets 3 years ago. The concert has been rescheduled twice now. I no longer live in the state he is coming to so I asked for a refund or to transfer my tickets to a venue closer to my location. The answer was a hard NO & they wouldn’t let me escalate my issue to a manager. They are content to steal people's hard earned money & deliver zero services. Never again VIVID. NEVER AGAIN!

Rated a 1 Star, because you can't leave a review with 0. I had 6 concerts in 2020, that were cancelled due to COVID. Parking was ordered through VIVID. VIVID sends emails for future events and each email shows I have a Credit Balance of 100.47... Tried to order upcoming event tickets through them, so I can use that Credit Balance... When checking out, there's no option to use those... So, I tried contacting VIVID and get stuck in a LOOP that you can't get out of... Chose the option to Live Chat. It's a BOT, that will not help you unless you answer their prompts appropriately... There is no option to talk to a live person at either # provided for VIVID... You go through all the prompts and get into the LOOP, then you're disconnected... How in the heck are some of these reviewers, talking to a live person?

On January 20th I purchased 1 ticket to see Pretty Woman in Boston from Vivid Seats for $193 shortly before the start of the show. I received the confirmation that the purchase went through and that the ticket would be transferred to me by the seller and that I would receive an email with instructions on how to redeem the ticket. That email never came and the show was starting in about 45 minutes. I contacted customer service via chat to let them know. I gave them a second email to try to send the tickets to and nothing again was received. They gave me a unique Ticketmaster URL to try and that showed no tickets in my account for the show (I took screenshots).

VividSeats must make too much money -- Because, judging by their reviews, they obviously do not care what their customers think of them. They have absolutely no customer service. They can care less how long it takes to pay you as a seller. You can't call anybody. Their CS lines direct you to a recording, the recording gives an email address which no one ever answers. If you have no problems, VividSeats works fine. If you need assistance or they owe you money... Shame on you - You did something wrong and they could care less.

Spent 350 on tickets and ins. for tickets a Bulls game for my daughter as gift. Two days before event the requirements to get in changed from having negative covid test to vaccination. They refused to give refund.

I bought tickets in May of last year for a concert in Feb. Vivid Seats said my tickets were delivered but I never received an email so they said, "No problem. We will contact seller and have them resend". A month has gone by and I have no tickets and it is 3 days before concert. They keep telling me tough and that if I dispute the charge I will lose. They are jerks. No customer service just a bad attitude. DO NOT BUY FROM THEM. It is a scam.

Bought tickets to a Bruins game that was canceled due to covid which I understand is out of their hands but they rescheduled our game to a date me and the family will be out of town. They will not refund our money or even help us out with this. They give you the run around and refuse to help in any way shape or form. Their 100% buyer guarantee is ** and they do not stand behind their product. DO NOT USE THEIR SERVICES, you will deeply regret it. Now out $700.

I bought Packer playoff tickets. They didn't end up making it so I should have received a refund. They emailed me and told me I could get a 110% credit with them or my refund. I chose my refund. I called them and got a recorded service who told me an email address I had to contact them at and hung up on me. Before that I tried live chat and they kept telling me the invoice number they gave me was wrong. So I emailed them. I received a blocked message back.

Bought 2 tix in Dec for 1/18/22 concert in Omaha along w/ airfare from SD only to arrive at venue & have to buy the same tix for additional $120 at box office because bar code was bogus. Was 2st told my ti. Were issued by TicketMaster (NOT), then told they were issued by A X S (NOT). I was on a 1st date, so very embarrassing. When attempting to resolve next day, was placed on hold 1 hr, then they disconnected. Called again. 1/21 and again disconnected.

I bought tickets 2 years ago and wanted great upfront seats to the Motley Crue, Def Leppard, Poison and Joan Jett stadium concert in Washington. I did pay extra for my seats which was two. But, it was sure worth it in the end. I was outfield in section five, row twenty five, and seats eleven and twelve. Since this concert is going to be a blowout, I recommend Vivid Seats and pay a little extra for great seats. The tickets came to me in the mail in just a few days!

On 7/15/2021 I purchased Yankees Red Soc ticket at NY. The game was postponed due to Covid. I couldn't make the postponed time. Yankees Customer service told me to hang on to my tickets and exchange them for a game in 2022. When I went to do that the e-tickets were invalid. The original owner had the physical tickets and exchanged my tickets for another game. Contacted Vivid Seats. Response: "Can't help you. We're not responsible. Sorry!.." I read them their own ticket guarantee from their website. Didn't qualify. My paid-for tickets were stolen back by the original owner but Vivid Seats claimed no responsibility despite their phony guarantees. Wouldn't recommend them if tickets were half price.

We bought playoff tickets for Dallas Cowboys. Vivid took our money, then canceled our tickets because their prices online for seats went up. We were told that they canceled and refunded our money and we could purchase them again at full price. Not our fault we purchased them in advance on their site and now because ticket prices went up they get to decide what to do with those tickets. Please stay away from this vivid site, we have never had an issue with them before but this is not fair. Their customer service didn’t even try to fix the problem. They just said that they had already canceled and sold our tickets, which was a lie because while on the phone our tickets were still available. Customer service guy wouldn’t let us talk with a supervisor. By the time we hung up to call back and try to talk with management he had already refunded our money.

The basketball game tickets I purchased were rescheduled to a later date due to Covid concerns. It turned out I got sick with Covid around the date the game was rescheduled for. When I explained the situation and asked Vivid Seats for a refund, their customer service was less than helpful and didn't take the current global health crisis or health sensitivities around it into consideration. Since re-selling my ticket seemed to be the only option, I chose that route only to find that Vivid Seats charges to re-sell and only keeps the listing active for 24 hours. This was frustrating. I'll find another selling platform that prioritizes their customers rather than making a pretty penny from a scam. A piece of advice: do better.

Horrible Horrible deceitful experience. Fees were never disclosed and before I knew it I was locked in while trying to understand pricing. Impossible to get to a live person. Finally reached a virtual chat and then another chat and was told all sales are final. Never Never use this service. I've used many other services with success, Vivid is horrible and deceitful.

Do not purchase from this company! You will get the runaround. I purchased tickets for a friend as a Christmas gift and also purchased insurance just in case I needed a refund if I purchased the wrong tickets, in which I did- what they don’t tell you prior is that you literally have to have a life threatening situation, or a death in your family to be refunded. There’s absolutely no way Vivid or Alliance insurance are helping you out. Your only other option is to “sell your tickets” lol. Exactly who am I going to sell them to?? I’m not in that business- geesh. I will never use this company again or Alliance insurance- I was told -well it’s insurance so seriously like they were going to pay for my house if it burned down but they’re literally only insuring your inability to make it to the show and of course concert tickets, pretty funny stuff- I made a bad decision and have learned a lesson.

Vivid seats extremely overcharged me by 5 times per ticket - for one single local college baseball game! My purchase for five seats totaled to $267.40. In the past I have bought tickets through Vivid Seats several times, not feeling overcharged or ripped off at these events. I have not attended this type of an event before and seeing what Vivid Seats offered this appeared to be a good deal. But this is EXTREMELY OVERPRICED, please see the following unacceptable and shameful experience we have gone through tonight.

I purchased tickets on Vivid Seats. We were unable to attend the event. We listed the tickets and sold them. There was an issue with the tickets and we had to cancel the sale. The amount of the sale was $1,250.00. Vivid seats charged us $2,430 to cancel the sale. This company is a rip off at every turn. I encourage everyone to attempt to use their customer service before making a purchase! It cannot happen, they will not help you.

Website seemed good enough with adequate priced tickets and an easy interface. But the hidden fees are tacked on right before you check out and are never pointed out or highlighted leading to it virtually being invisible. The hidden fees added to four tickets that were about 200 dollars added a whopping 80 dollars to the final price. I talked to a representative and he was completely unhelpful and told me that they “outlined” the fees. I didn’t know outlining something meant putting it in tiny font in the corner. Awful website buy literally anywhere else, even if there’s fees somewhere else too if they at least properly “outline” them then it’s better than Vivid Seats.

I purchased tickets, called to get refund since we didn’t use them. They said money back guarantee. But they ended up washing their hands off. They said it was not their problem. Thanks for nothing Vivid Seats.

We purchased tickets for an event that was advertised for my city but actually was happening in a different city and venue many hours away. I got endless runarounds from Vivid Seats customer service agents. One agent (Junio) lied and said he confirmed the event was real even though I could see from the venue website that it was not. Then he hung up the chat while I was still trying to arrange a refund. The next agent promised to contact me the following morning once they checked to see if the tickets were fake. That never happened. The third agent promised a refund but to get the refund I had to click on a link that took me on a loop right back to the chat with service agents who don't do refunds. AVOID at all costs. Purchase direct from the venue or reputable services.

They sold me a ticket that do not exist. Customer Service says I was not scammed. End of story for them. Not for me. I also don't trust Consumer Affairs now, because you say that it is not possible to be scammed by Vivid Seats. Are you kidding me?

The two tickets they sent me for a concert last month were not accepted at the gate. I called Vivid Seats from the arena and they were of no help. When I filed a claim with them to get a refund, they declined as I didn't get the arena to provide a written statement saying they wouldn't honor my tickets. It would have been nice if they told me I needed that on the phone that night! I will never buy from them again. I am not a fan of StubHub but at least they backed me up the one time I had a problem with bad tickets.

I attempted to purchase three tickets to an event several months out. I selected the seats but when I tried to checkout, Vivid's system informed me that they had already been purchased. So, I selected three alternative tickets and purchased those. A few weeks later I get my credit card statement that shows that I purchased 6 tickets. When I contacted Vivid, they had no option for live customer service, only email. That email went ignored for about a month until I finally reached a live chat agent, who blamed me for the error. "John" suggested that I resell the tickets that I never purchased on their website, so that Vivid can now collect a second commission for the same set of tickets. For $300 Vivid has lost my business for a lifetime as well as everyone I can reach. Beware of companies that have no concern for their customers.

I have purchased tickets in the past using StubHub, Vivid Seats, Ticketmaster and others. Vivid Seats is by far the worst sales and customer service experience I have ever had. Paid $130 and never received my tickets. I have been on the phone over 2 hours with 5 customer services representatives over 2 days and received zero solutions. One representative even went quiet for over 3 minutes until I hung up the phone to avoid dealing with me further. Truly the worst experience of any company I have purchased any item from and had an issue with. I will never use Vivid Seats again and recommend that no one else does either.

Do NOT use Vivid under any circumstances! I bought tickets to a football game, they sent the wrong tickets, I contacted Vivid immediately (within minutes) and they said they could not cancel the order and send me the correct tickets because they are merely a third party intermediary between buyer and seller. So much for their worthless "100% Buyer Guarantee." I recommend using a more reputable company like Ticketmaster.

I bought tickets to a Chicago Bulls game and then had a conflict so I wanted to sell them. While it allowed me to list the tickets for sale, they wouldn't honor the sale. Told me I had to use a different site. Wait, I bought them on your site but I can't sell them on your site? Used Ticket Master and they sold in one day!

I purchased the ticket back in 10/4 for Vividseat.com and I was so excited to go BTS concert. TM released the ticket 10/5 but I bought this seat from Vivid so I can have better seat and price. I waited until 26 November but expected delivery date was changed to 27 then 28 then 29 then 30 and 1st Dec.. I called and I chatted with agents at least 20times and all of them told me exact same thing. "You have to wait until seller release the ticket and you will get the ticket before the event." I was so mad but I waited and waited... the day of concert 12/2 around 3pm I was chatting with some agent and she or he told me that seller doesn't have my ticket and he or she was offering different seat. When I ordered this ticket It was showing me this... We guarantee that your tickets will be within the zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back."

I bought my daughter Jingle Ball tickets for Christmas. Paid over $500 to see Doja Cat, Meghan the Stallion, and Jonas Brothers. Made it all the way to Atlanta to see a note on the door stating these acts had cancelled. Was told by the arena to contact the vendor for refunds. I contact Vivid Seats and they refused a refund because they substituted the “lineup”. I would’ve never paid this munch money to see who they substituted. I would’ve never went to this concert for free with who they substituted. I emailed with no repossessed, I called and got hung up on, and I chatted with two different “customer services reps” who refused to transfer me to a supervisor or the legal department. They would tell me to call or email. HORRIBLE CUSTOMER SERVICE!!!

I purchased two tickets back in November for a concert on 12/18. Along with all the hidden fees, etc, I was forward to a third party ticket holder App (DICE) where I was transferred my digital ticket. Fast forward to December 18th, the day of the concert. That morning, the tickets disappeared from my account. I contacted both DICE and VIVID SEATS. DICE told me my tickets were sent to me from a fraudulent account, which was set up through VIVID SEATS. When I contacted VIVID SEATS, they notified me they would get back to me. I have already cancelled my ride, as well as my hotel as it didn't look promising I'd make it to the concert.

I cannot get this company to reply to my emails, pick up a phone and I sold 3k worth of tickets on their site. I also bought tickets and paid immediately. Ok I sold 2 sets of 3 tickets each to Olivia Rodrigo in New York City. For both shows I can immediately transfer the tickets through Ticketmaster to the people. I released the tickets from ticketmaster for ** and ** already to the buyers for these orders.

We purchased tickets for Jason Alden and the transaction went through and then they were cancelled 15 mins later for some unknown reason. Tried to get them reinstated, an agent said they couldn’t. Ordered new tickets and they were never sent to our email as stated. I was on the phone with an agent at 8:40 pm, concert started at 9:00 pm advising her we still haven’t gotten our tickets. She quickly put me on a 5 min hold and said we should be getting them shortly, but never got them in time.

We purchased 2 tickets worth over $400 in November for a December 19th show in NY. They didn't mail us the tickets till December 17th to Florida when we traveled to NY. IF we knew they were a 2nd market ticket-selling site, we would have never used them. Never again will we use their service and we will warn family and friends.

Purchased 4 Colorado Avalanche tickets for a game in Denver. Game postponed due to Covid. I could not fly back with family for rescheduled game. Would not offer any refund for face value or service charge. THEY DON'T CARE.

This is super unfortunate in the times we are living in. I purchased tickets this past Saturday. Monday took son to the dr. He was diagnosed with Covid. Vividseats response “sorry all purchases final”. This was a Christmas gift for my boys and as a single dad spent a lot of money now that I can’t get back. I will never use Vividseats again.

Live and learn..I purchased tickets to a college basketball game and inquired multiple times via emails as to why they were not immediately delivered..even up to the night before the event. We were always told they would be delivered electronically by the morning of the event Guaranteed!..Then the customer service became non-existent waiting more than an hour to never talk to a person and also typing with live chat for more than an hour before the chatbot would transfer me to a service rep...only to be informed the tickets were not available. No real vetting of their third party sellers..only a promise to return my money..Big Deal! If you're thinking about purchasing tickets through Vivid Seats...Think Again

I purchased three tickets for the Old Dominion concert totaling almost $800. When my tickets were scanned, they turned out to be fraudulent. I called Vivid Seats and they were unable to solve the problem in a timely manner. I ended up buying three tickets from the venue to salvage the night. The refund is not given immediately and customer service is useless. I don't know when and even if my money will be refunded. I was scammed. Don't buy from them.

Website charged me twice. They Stole $800 from me and told me that was the "Terms and Conditions." The site told me that the first transaction did not go through, so I bought different tickets. Then I was charged for both.

I was recently looking for tickets and went through the process. I found tickets, put in credit card information, and hit the proceed button, only to have a pop-up appear saying that the tickets were already purchased. I figured I went past the 10 minute deadline so I went ahead and purchased a different set of tickets. Come to find out, they charged me for both sets of tickets. Now I'm stuck with an extra set, trying to resell them, and in all likelihood going to lose money.

I purchased tickets to an NFL football game. Due to COVID-related travel issues, we could not attend. Was then informed by VIVID my tickets were not eligible for resale as they weren’t paper. They said use Ticketmaster, but of course the service fees were not refunded. I WOULD NEVER USE THIS SITE.

Purchased BTS concert tickets in October for concert in Nov. 27th. I started contacting them a week before the date by calling and online since there's no sign of tickets. They are all saying I will get tickets so there is no reason to worry-- Finally on the day of concert we still don't have tickets and I'm still receiving answers like 'you will get it thru email so no reason to worry'... We headed out without tickets trusting them and bought a parking spot and waited... keep contacting them... It's 10 minutes before the concert time and when I got them online they said 'we don't have tickets anymore'!!! How is this VIVID still a company after scamming so many people like this!!! If I had read their reviews ahead I wouldn't have bought the tickets from this scamming company.

Beware! I purchased a parking ticket for an NBA game which I paid $65 but I did not get a barcode on my ticket which the parking attendant would look for to enter. I said I was scammed! I tried to chat with a customer service but it was useless. She said they can't refund since I got the parking ticket. I have no problem if only they gave me a ticket with a barcode in it but I did NOT! I download all the apps, followed the instructions, open an account. And no barcode!

These folks are the worst. Their customer service is non-existent. They charge exorbitant fees and don't support their services. I had tickets to a cancelled Dan and Shay concert and trying to get a cash refund was impossible. Their "Live Chat" is actually a chat bot that takes all your info and then tells you to send an email. I sent the email and got no response. All that matters is keeping your money until they can over-charge you again.

Zero stars, I purchased tickets on Sep for BTS concert on 11/27 730 pm at Inglewood CA, I got seats in section B close to stage, Tickets never arrived, called several times, wait hours, chat long time, they lied to me saying not to be worried the tickets will be released timely, I have to call daily even the day of the concert, I mentioned I will start driving, they say don’t worry, at the end they cancelled my tickets, And offered crappy seats in section 449 with terrible view. What really bother me is that I promise my daughter the tickets for the good grades, it was her first concert, and we drove all the way to the concert, we hear that the concert was starting, I felt basically forced to accept the crappy seats to at least my daughter could go in. This is beyond disappointment, I felt I was stolen, abused and seems all the people know how to operate and are allegiance to lie you. I don’t have words to really describe the miserable, abusive experience.

I purchased two very expensive tickets through Vivid Seats ($586 each, plus $38.82 each in NJ sales tax plus $115.88 each in fees paid to Vivid Seats) to see Genesis as a birthday present for my husband. Genesis is a band my husband has been a major fan of his whole life and has never seen live. Upfront, the concert was neither postponed nor canceled due to COVID. My husband, however, suffered a recurrent brain tumor and the development of a prostate tumor, both of which require treatment that has caused profound fatigue, weakness, neuropathy, cognitive deficits and vastly increased immuno-compromise. Yes, I listed the tickets for sale via Vivid Seats. The listing expired, so I relisted.

They are a freaking joke.... can't get ahold of anyone in cs because my show is too far out. Only people I can get ahold of is ticket sales and either they are all really dumb, or don't listen because they keep transferring me to an automated system that requires a confirmation number, however I never received one, but they sure could get it right enough to charge my cc... I have tried calling over and over and can't get anyone to help. Emailing is not any better....nor is their chat service.... I will NEVER buy from them again, I don't care how bad I want to go to any event. I will never work with such a poorly ran, company.... They should not be allowed to have a cs department because they don't give a crap about customers or their experiences. I don't see how they have stayed in business this long, but don't see how they could for the long run w/ the way they are ran. If you have not bought but are thinking DO NOT! RUN!!! No show is not worth this stress.

I was not aware how bad this company was. They sent a confirmation with the wrong time of the event. Thanks to my friends who purchased their tickets through Ticketmaster we got to the event at the right time which was an HOUR before what their confirmation claimed. Then to my surprise, they did not send me the actual ticket so I was outside left waiting for an hour and thirty minutes in the cold on the phone talking to customer service waiting for my ticket to be sent to my email. The app was not helpful AT ALL. Then when I got my ticket finally got into the venue. I "enjoyed" ten minutes of the concert. The next day when I called them to ask for a refund, I talked to the rudest associate whom I suspect was also a bigot due to his change of tone when I told him my name and also his immediate aggressive attitude (really, this was bad). Avoid this company like the plague, it is failed, sketchy, and very unprofessional.

I paid $279 for one ticket and it never arrived. You have almost no recourse to rectify any problem with them. They make claims of guarantees which looks nice until you try to talk to them. Thieves!!!!

I bought tickets to two college basketball games at Madison Square Garden. I received notices by email that the tickets were delivered by email. I received the one set of tickets but the other email had an error and I did not get the tickets delivered despite all of the notices in the website saying I did. It is impossible to get through to anyone at the company. They tell you to email or use the Chat function and they will get back to you within 10-12 days. I used both at least 6 times over past month or so and absolutely no response. I am forced to report it to my credit card company as a $436 disputed charge. No way to run a business and I will never use them again. I think their site reviews are not real as I was unable to write a review on their site. Unfortunate but they are unreliable to the point of bordering on scam.

A very horrible experience with @VividSeats. DO NOT buy tix from them. My event is today, and we planned for it but I still don’t have tickets and after an hour with customer services they told me — I may or may not get the tix two hours before the event. What a mess!

Morgan Wallen tickets recently went on sale in my area. My daughter and I both waited online on Ticketmaster to get tickets. We were logged in early and still we could not get tickets. Every time we added them to our cart, it would say they had sold. We were crushed because we have wanted to see Morgan Wallen for so long!

I am fuming! I paid over 1600 to have front row balcony tickets and they sent me row x and row y cheap seats. I specifically paid for seats where no one was in front and now I have 20 rows in front and no return money, no help. They have no person working to help! I will never use this service again. I am a nurse and can not afford to be ripped off.

Repeated emails go unanswered. Company does NOT have any access to speaking to ANYONE. Message after clicking number to proceed advise you to contact email and then call disconnects. The customer service isn't horrible...it's non existent.

I recently sold tickets on Vivid Seats. Once my tickets sold the website requested a PDF upload of my tickets. My tickets were mobile tickets and could not be saved as PDF. I called SEVERAL times to get help so that my buyers would receive their tickets. Calls continually dropped when I called customer service and no one answered my 15 emails. I then sold my tickets thru another platform and the transaction went very smoothly. After a month I received an email from vivid wanting to charge me if I canceled my sale with them. I asked to speak to a supervisor and the number they gave me left me on hold multiple times for 40 plus minutes. Never actually spoke to anyone. Thank God my credit card company was willing to dispute charges since I have thorough documentation of my attempts to contact this awful company.

My 77 year old husband purchased 2 VIP tickets to a concert for over $400. When the tickets were delivered electronically, they were 2 General Admission Standing Room Only tickets. General Admission tickets were $90 each. I contacted Vividseats to get the tickets I paid for. Both my husband and I are unable to stand for long periods of time. I was told that I should have read the small print which gives them the right to raise ticket prices. They refused to provide us with the VIP tickets we paid for or make any adjustment.

I bought the wrong date for my Predators tickets and this has been a nightmare. I’m still trying to transfer these tickets over after losing $150! I will NEVER use Vivid Seats again and I will tell everyone not to use them. I’m also looking to report them to consumer groups. My complaints laid out:

I bought my seats a week early for a college football game. I called for four days straight and left messages Because I never received my tickets. Finally minutes before the game they contacted me and told me I already had the tickets. I did not. Never received any email or digital ticket prompt or anything. They then told me I had to download apps to get my tickets on my phone. I download it three different apps. Each with no tickets. We missed the game as it was already sold out. They then argued with me afterwards and told me I still have to pay for the tickets Even though I never received them because they’re from a third party And I couldn’t prove I didn’t receive them. Fortunately for me I documented all the apps and the Vivid Seat app progress via screenshot on my cell phone and had to turn them all over to my bank and I am currently waiting for a refund.

WARNING: Vivid Seats Does NOT honor its CANCELLATION POLICY and Will KEEP your money if the show is CANCELLED as I experienced in New Jersey on 9/1/2021 when -- due to tornado warnings -- Alanis Morissette cancelled her outdoor show at the PNC Arts Center. Vivid Seats has pocketed my $1,627.07 and refuses to respond to emails. THINK AGAIN before using their service.

No stars for this group - yet I had to provide a rating to submit the review, so here is a 1. I have used many resellers with success; however, I was purchasing a ticket for a sporting event in LA and their prices seemed reasonable. STAY CLEAR. The purchase was seamless, the email arrived quickly. The Link to the ticket was broken. Spent 1 hour on chat with two different agents as the first one was demeaning and could not figure out, but assured me with 1000% confidence in finding a solution. They needed to then ask for a 2nd email (which means you have two accounts with them and the event venue to finally get the ticket).

Vivid is by far the worst company I’ve ever done business with. All I wanted to do was buy tickets to a college basketball game for my son’s birthday. I purchased the tickets but the transfer didn’t go through. I called Vivid Seats and after being on hold for almost 45 minutes they said they would contact the seller to re-issue me the tickets. This is never happened. I called over and over again waiting on hold for a ridiculous amount of time each time. I was told I could not cancel my order and could not get my money back. Every time I called I had to repeat myself over and over again. I was hung up on and treated rudely.

Still on hold for 43 minutes, notified me action required on the end of the purchaser. This is what happens when AI takes over for humans. Welcome to the future, where robots suck and humans are unemployed.

I recently was looking for tickets on their website so I can take my son to a football game. I tried to purchase some tickets and a pop up said that these tickets were already sold. So I kept on my search for tickets. They charged me for the tickets anyways that said they were sold and when I finally got through to customer service they refused to help me or refund my money and the agent was completely rude. I am disputing the charge. Do not use this website. It's been a horrible experience dealing with them. Use StubHub or another ticket sales site. If I could I would give them zero stars.

I purchased three tickets from Vivid Seats just recently. I was promised that they would be delivered before the event. I got an email from them telling me they had been. The truth was that they had not been delivered. After asking for help, all I got in response was that they would have to contact the seller. Because they don't really sell the tickets. I was told that even when they contacted the seller that there was no guarantee that I would receive them. I was told their guarantee does not cover that kind of thing because they're not selling the tickets. What a crock. If you're looking to sell or buy tickets from someone don't use vivid seats. You will be making a terrible mistake that you will regret. I regret losing my $280.50 from them.

Purchased 3 Jamie Johnson tickets for $374 one month ahead of concert. Was told I would receive electronic tickets five days before concert date. When that did not happen I began trying to contact customer service which is impossible. Several live chats on the day of the concert promised my tickets would deliver "just keep watching my email". It never happened and the 100% Buyers Guarantee means nothing now. They reply to my emails weekly saying they are investigating my case, but no resolution almost two months after concert date. I wish I had seen all these one star reviews prior to buying. Tell a friend to beware of Vivid Seats.

I ordered tickets for Twenty One Pilots and when I got there the app wouldn't show barcode. So at TD Garden's box office they said I sent them to Marcella which I never would have ever done. They also said this app is not to be trusted. Left TD Garden bawling. I called. They tell me I did it. No refund. We were not the only ones in the box office with this issue. Now we need to bring this to small claims court. $333 later.

Vivid Seats rescheduled my Rod Stewart concert no less than 4 times Aug.14, Aug 18, Aug 23 2021. Now back to Aug 23, 2022. They are telling me to wait another year for the concert, outrageous and a disgrace. I put in a dispute with my US ALLIANCE credit union who in turn enlisted CARD SERVICES to handle my dispute. Tickets were purchased on 6/9,2021 and I have been fighting for a refund of 196.56 since then.

I purchased 3 tickets 6 months ago to attend a concert today. Finally the tickets arrived this morning, but I received 2 sets of 2, in entirely different locations than what I ordered (not seated together). After spending hours on chats and emails, all I received is, "we are attempting to reach the seller". So now 1 of us is be unable to attend. After another hour waiting, I'm told that I'm being transferred to another agent who will provide me my options. I was transferred but the other agent never responded. So I have 1 person who is heartbroken and stuck with paying for a ticket that was never issued. Never again.

A day before ATL Braves world Series Celebrations I was sold a parking spot and charged service fees for what was cancelled. Not to mention the part of my life I cannot get back on VIVID Seats Chat 2 hours before, several times the hour before and 10 min before event. I contiued to receive rest assured messages that there was a 100% quarentee that an e-transfer and the parking spot would be received by the event I NEVER WAS GIVEN SENT the Parking spot via the e-transfer as guaranteed. 20 Minutes after the start of the event 8:20 pm Incurred the additonal cost of $20 to park in the Delta Lot at Truist in Atlanta incurring cost and written assurance in a chat loop with vivid seats. I have filed a dispute and have not been reimbursed. In the lot I was told by the parking staff that all pre-sold seats where cancelled the day prior. So in hindsight I was sold a cancelled spot and charged fees for something that did NOT exisit to be sold.

Bought tickets to Blackhawks vs Predators game over a month ago, my game is tomorrow and still don't have tickets. Only way to communicate with Vivid Seats is via email and responses are just childish and always the same - we are still working on it... Must have sent at least 15 emails so far. I am giving up, this company is a scam and please don't waste your time and money, because they just don't care, nor have qualified people to help.

I bought specific seats in a specific section for a concert. Each row and section had a different price based on the proximity to the DJ. However, when I arrived, it was first come first serve. There were no assigned seats, and we were relegated to the back of the concert hall. This was complete and utter false advertising and misrepresentation by Vivid Seats. They played semantic games and didnt take any responsibility. They refused my refund request. Do not purchase tickets from this site. They are completely misleading and fraudulent sellers and cannot be trusted.

This service should be shut down. The entire website seems legit, pretty easy to use, all the way up to getting your product. I paid over $200 for a parking pass to the Cowboys game. Ticket was supposed to be sent to me electronically. The process says I should have received an email with a link to transfer ticket. I never received the email. I attempted to use their chat to discuss the issue, Chat does not work, it's not a real service, all chat does is tell you to send an email. I sent an email multiple times. I finally got a response and it was clearly a canned response, they never read the particulars of my issue. There is no customer service, there is no way to contact the company. There is no 100% guarantee, it's all smoking mirrors. Do not use this site you will not get what you pay for.

We had purchased George Strait concert in Jan. 20 for a concert in Aug. 2020. D/t Covid it was rescheduled for Aug. 14, 2021. Since my husband and I are not very knowledgeable about e mobile tickets and assessing them. The night before the concert we went over to the arena to asked an employee at the box office to help us. He could not assess them but said it shows they are our seats on his side. So the next night of the concert we went over to the arena and asked again for help. This time it did not show our tickets.

I went on to the Vivid Seats' website and searched for tickets for an event. I found some that I wanted and I went through the buying process. When I clicked the "Purchase" button, I got a message stating that my tickets had been purchased by someone else in the meantime, and it kicked me back to the page where I could choose other seats. THERE WAS NO CONFIRMATION PAGE OR ANYTHING... just a pop up message stating the tickets I wanted were already purchased by someone else.

Let me first say that I was very hesitant to purchase tickets from Vividseats, based on the overwhelmingly negative reviews. However, they had the best seats, at reasonable prices. So, I had no choice but to roll the dice and hope for the best. Let me just say that I was completely shocked when I received my tickets within five minutes of placing the order. The e-mails containing the instructions to accept/download the tickets were excellent. I had no trouble at all, and can now rest easy knowing I will be able to attend the Genesis concert at the end of this month, and that I will not have to deal with any of the issues other people have/didn't just waste a ton of money. It's worth noting that I am very tech-savy, and that may be te reason some people have had such issues with Vivid. These are electronic tickets/transfers, and you need to know what you are doing. Thanks, Vividseats, for pleasantly surprising me.