Vivid Seats Reviews

Purchased resale tickets in August. I reach out in September, asking where the tickets are and I am told "they are coming." It says on my order that the latest I would get them would be the day before the concert. They never came through. Here it is the morning of the concert in October and still - no tickets have been transferred. The concert is more than 2 hours away from me, so I call to cancel since I have yet to receive anything and I don't want to leave town without tickets. They keep telling me on their live chat for about an hour and a half "we are contacting the seller...they are sending soon." How long was I supposed to wait? Soon isn't an answer. It is the day of the concert, and I was pretty stressed.

I bought GAPIT tix for A7X and when I got to concert, there was no tix. Called customer service. They said they resent tix but all I got was fine sent and cx ticket Master tix, never got them. I bought GA tix just to go in. I called 3times afterward. Said it's under investing, just got off phone and not getting refunded the money $500+ because they said it was sent to me. I'm so upset and frustrated that they did this. I always use them. S.O.O.L!!!

I don’t usually use Vivid, and admittedly didn’t fully understand their process. The tickets were not in my AXS account and they claimed the seller transferred them. I didn’t think anything of it but there were no tickets in my account. I missed most of the show while they had to call the seller and “re transfer” them. There is no action required to receive tickets on AXS. There is also not a way to pull back a ticket and allegedly “re transfer.” The seller was attempting to scam me. AXS has zero record that any tickets were attempted or were transferred on the date Vivid is claiming. AXS could see that I received them last night. I went through 4 different customer service reps and missed most of the show.

I purchased tickets to Farm Aid and paid the company over 200.00 in service charges and over 400.00 for seats and this is what they sold me. An obstructed view and would not give a refund for the seat.

I bought a Vivid Seat ticket thru Groupon. The paranormal event was cancelled since they were busted for not having a city permit. My vividseat ticket was in another guy's name when I asked for a refund at the event. Groupon won’t help. My credit card won’t help. And vividseat chat won’t accept my ticket number to chat. I will never buy from vividseat or Groupon again. I can’t resell my $65 ticket since I don’t own a car. I took a bus to this Oct 2 event. It’s terrible how they steal and lost my business over $60. Greedy.

I bought a parking pass to the September 29th Pink concert in Arlington the day before the event through VividSeats. It was an e-ticket parking pass that was transferred to me via the MLB app. Very safe. Even though I bought an e-ticket through VividSeats, I just found out that they don't allow buyers to re-sell an e-ticket. BUYERS BEWARE! THEY WILL SELL AN E-TICKET but THEY WON'T LET YOU RE-SELL IT! Pink cancelled the event the day after I bought the parking pass. I tried calling Vividseats that day to try to get my order cancelled. It was even still on pending charges on my credit card. They refused to help..... "POLICY". All sales are final, which isn't listed on the website unless you click through and read their 20 page customer agreement disclosures documents. Usually they are fair, so I don't bother. Who does? Well, they are not fare! BUYER BEWARE!

I purchased concert tickets on day of the show, but never received them. I called Vivid Seats four times, and each representative told me to log onto Ticketmaster to retrieve my tickets. I did that several times and the tickets never showed up. Vivid Seats also would not reimburse me for their failure to deliver my tickets directly to me or to Ticketmaster. I will NEVER use Vivid Seats again. They’re fraudulent.

My wife had purchased 3 tickets to the 9/3/23 Metallica concert. The concert was at State Farm stadium in Phoenix. My wife and I had traveled from Idaho to watch this concert. Please keep in mind, was my wife's 50th birthday present, my 55th birthday present, and our 25th wedding anniversary present to each other. We love Metallica and, with 5 Fiber Death Punch planning for them, it was a perfect gift for us. With less than 24 hours before the concert were to begin, we received notification that the concert has been postponed until the following weekend, 9/9/23. We couldn't afford to return the following weekend because of the amount of money we spent already. Were refunds offered, Yes, if you bought tickets through Seat Geek but if you bought from Vivid Seat, you were out of luck.

UPDATED 10/18/2023: The issue is still not resolved. As previously stated I am skeptical about the validity of the tickets and was told etickets could be sold by an agent with your company and per online website it cannot be sold. I am beyond frustrated and will never do business with vivid seats again. This company does not protect the buyer but works on behalf of the seller. Crooks.

Bought tickets a while back. Short story. Concert canceled. Tried calling, got the same answer, "We are working on it." Months went by, forgot about it. Saw VIVID Tickets on sale. Thought wow, let's write a review. SCAM. BUY AT YOUR OWN RISK.

They let me pay a $1,727 USD for 3 tickets to the U2 concert at the Sphere with a terrible view of the visual show that was supposed to be part of the experience. The worst thing is that we flew from Canada to Vegas just to see the Sphere and U2 on my birthday weekend, my son wasn’t really into U2-he’s 13 but was so looking forward to the visual show. It was a huge disappointment for all of us! And BTW, people stood up most of the time during the concert and we see nothing but people’s back, no view of the stage nor anything being shown on the massive screen! We left the Sphere having no idea how amazing the full stage is - we had no chance to see it despite paying $1,727 USD!!!!

Vivid Seats ended up making it good.

Horrible experience. Never using them again. First time I have taken my mom out in 10 years to see her favorite band juan luis guerra. My poor mom has cancer and I couldn't use the tickets. They don't give you the tickets until the day of and when they do, they didn't even work. I had the lady at the venue offer to replace my tickets for another event if I could show her my tickets. Unfortunately the app was not able to show my tickets and when I called them to send them to me, they didn't get back to me till like 3 weeks later. This is a fraudulent company. Never using them again.

My daughter bought 2 tickets for $600 and with 4 hours until concert with a 2 hour drive, still no tickets. The customer service guy just reads you a script and tells you that you won’t get a refund. We’ve been on the phone several times with no solution.

I bought two tickets for a concert in Las Vegas with Vivid Seats. I paid for them. I was charged. I received a link to get my tickets. As soon as I clicked on the TicketMaster link sent there was an error message. I called them several times. I chatted several times... they tried every way but still no tickets. They even gave me my ticket number, my section, my rank... They told me the problem was TicketMaster (even though I bought with them). I called TM several times and each time they told me I didn't exist for them. No seats affiliated with my name or address.

This company issued me three sets of tickets to the Foo Fighters that were fraudulent And they are not willing to refund my money. I have spoken to the customer service department several times today and they’re giving me the runaround. I basically have reached out to my credit card company to dispute the charge. I will never use this company again. It has been the biggest headache a nightmare of my life.

I purchased a concert ticket and have had a critical family emergency. I contacted customer support to see if I could get a refund. The BOT said it had to verify my information in order to speak with me. It asked my person identifying questions and when I replied, it stated that I had just accepted my ticket. The BOT did NOT say that is what I was doing! So, next, they tell me I cannot get a refund because I already accepted my ticket. They told me that I could re-sell it so I tried that only to find out they actually have re-sale BLOCKED. So, next they told me I could sell my ticket privately and transfer it. So, I tried that only to find out that they are holding my ticket and will not deliver it to my email until three days before the concert. I can't privately sell and transfer a ticket I don't have.

Purchased two tix to a show for Friday, Oct 13th, 2023. Got them digitally transferred from the seller who listed them on Vivid Seats, and confirmed my ownership of the tix through Ticketmaster's app. Venue made changes to seating, and Ticketmaster, for some unknown reason, returned the tix to the original purchaser. Trying to reach TM is useless. They can't help me because they don't think I exist or know I exist. Vivid Seats is my only means of contacting the person I bought the tix from. And every email I've sent to VS returns the same reply: "We are working on it. We hope we've alleviated your concerns. Please have a good day," etc, etc, etc. It's a scam. A complete scam. Never use this company.

Tickets purchased for a concert 2 days before event, and listed at "Special Delivery" indicating they will be available at will call; called to confirm this was accurate, and was assured that was so. 6 hours later, email received stating seller has decided instead to send to my BILLING address...900 miles from my shipping address (college student). Desperate calls to Vivid Seats and they offered no help outside of contacting UPS to reroute. Vividseats themselves however would not get involved in reroute. So reroute attempted at the cost of $79 but no info provided regarding arrival. Many calls to Vivid for support, none offered.

I had to sell NFL football tickets I had purchased through Vivid Seats. I relisted the tickets on the Vivid Seats website and even received an email confirming the tickets were listed for sale. When I went to set up an account to receive payment, no Canadian provinces were listed. When I called, I was informed Vivid Seats does not allow for resale to Canadian customers. I had to list the tickets for sale with StubHub and had no trouble setting up the account and selling the tickets. For Canadians, save yourself the hassle and just list with StubHub.

I paid for tickets, the show was cancelled and not rescheduled. I have been unable to get a refund. I would not recommend using Vivid Seats as a service, if you have to go through customer service they try to frustrate you until you give up. Very upsetting experience.

I feel compelled to express, in the strongest possible terms, that my recent experience with Vivid Seats has been nothing short of a nightmare. It is with profound disappointment that I recount the events that unfolded during what was supposed to be a trip filled with "firsts." This journey from Houston to Denver, Colorado, was meant to be a trip of "firsts" for my husband and me: our first time in Denver, our first college game with the team he is an ardent fan of, and, regrettably, my first time using Vivid Seats. I can unequivocally say that this will be the last time I ever use them again.

Updated on 10/18/2023: Because Vivid Seats said I never replied, I wanted to make sure to comment. The tickets I ordered never were delivered after waiting several months leading up to the event, as the seller no longer had them. I did receive a refund a few hours before the event was scheduled to begin, but it took way too much back-and-forth for Vivid Seats to get to that conclusion, including them pushing back expected delivery date. I would again emphasize to never use Vivid Seats if you are going to need to travel for an event.

Purchased tickets for my daughter’s 16th birthday to a Hozier concert. The tickets were purchased in May for an October 3 concert in Raleigh, NC. I paid $371 for 2 $129 tickets. I never received the ticket transfer but they were certain to take my money. I have called and used the Chat function 4 times and was actually told it is their policy for managers and supervisors not to handle customer orders. Seriously? What kind of business does not turn complaints to management? I was told today (the day of the concert) that the seller is on the West Coast and is not yet open. They will open at 12 noon my time. That leaves me less than 5 hours to be sure it is worth driving my daughter 2 hours north to a concert she may or may not be able to attend. Not to mention the time away from work to make all of these unproductive phone calls. I am beyond angry at this point and if I hear one more time that they will look into it, I may explode.

I bought early parking for 100$. They sold me a general admittance tailgating ticket that was readily available for 30 on Ticketmaster. They change the name of the ticket to seem different. Don't be fooled. Go to Ticketmaster and buy whatever they sell because Vivid Seats IS GOING TO SCAM YOU AND NO REFUNDS FOR US STUPID PEOPLE. Buy any parking at all. Don't buy from vivid seats.

I bought 4 seats to a concert in Detroit. The artists cancelled the Tour and Vivid refused to refund me, refused to provide a copy of the terms & conditions and charged a 35% markup on the seller's price. I was on the phone with their customer service for 1 hour and just got a run around. I asked to escalate the call and was told their supervisors do not take calls. This is what happens when you buy tickets through a fly by night company and fully explains why they have a 1.3 out of 5 rating on ConsumerAffairs.

I purchased a parking pass for Little Caesars Arena Garage for the Peter Gabriel concert on 9/29/23. The day prior to the concert I received a parking pass for Trinity Health Garage instead. When I called Vivid Seats customer service on 9/28/23 about the incorrect parking pass they said they would look into it and get back with me. I didn't hear back and called the next day and was told by Vivid Seats customer service that the parking pass was correct and they would do nothing. I pointed out that I paid to park at Little Caesars and not the Trinity Garage. Trinity parking was advertised at $45 and I had paid $93.34 to Vivid Seats to park at Little Caesars. I will never use Vivid Seats again and will let others know of this experience.

Me and my friends are huge plans of coldplay. We are here stateside only temporarily, and despite not having a lot to do in a far away country, we were REALLY looking forward to this concert and even booked the tickets way back in Feb this year. That’s how excited we were. But we never got the tickets. I trusted Vivid Seats’ promise that they WILL deliver, but it’s the day of the event at 11.30AM pacific time and still NO TICKETS! I was going to be out of town Saturday and so had to book flights to pasadena for me and my friends for sunday. I’ve reached out to customer care all through the week and they give the same ** that tickets were already transferred but they can RETRANSFER. Never worked!

I purchased 4 tickets for $1,000 to Ole Miss vs LSU football game and they were someone’s season tickets do we had nowhere to sit at a sold out game. Vivid claims to have 100% Guarantee. Don’t be fooled. Vivid Seats should be taken down.

I specifically purchased one ticket for a football game. I received a recipe that showed I purchased four tickets. I immediately called Vivid to let let them know that I only purchased one ticket and they said it was nonrefundable. The event was in the future, but they still refused to refund me and told me to go sell it myself on social media or through their website.

Buyers BEWARE of Vividseats.com! This company is a total scam and after investigating and reading reviews they are a 1.4 star company with a 45% rating of a 1. We went to a concert three hours away a couple weeks ago, they make you add an app on your phone by AXS and is the only way you can enter concert is by showing tickets on app. They tell you that they may not appear until 24 hours before the concert. Well ours never showed up and after being on hold several hours before the concert we were told they were still trying to contact the seller.

I tried creating an account through them to view the final ticket price of something (They add insane fees per ticket, but do not post them anywhere.). Entered my information, they said, "You need to add credit card information to complete the process." I thought it was required for creating the account. Entered information and clicked enter. They said, "Thanks for the purchase!" I never saw a final price before agreeing to buy the tickets. I immediately called them to cancel and they said, "Sorry. All purchases are final." Literally would not do anything. So I'm out 164 dollars to something I can't likely even attend. It is ridiculous how scammy they are. Even talking with them on the phone they literally told me it's my fault and laughed. Actually used the words, "This is your fault." It was theirs and even it was my mistake somewhere I immediately tried to fix it. I was on the phone with them within seconds. Refused to do anything.

I received any unauthorized purchase on my account coming from this website. I notified them about and the customer service told me I will not be getting a refund and closed it quickly. They did not ask for any evidence, the person was rude too, assumed I was a criminal or something. I noticed the event wasn't even taking place yet either. I filed a dispute with PayPal as well. This company is aiding and abetting fraud by allowing people to make purchases on behalf of other people and refuses to issues refunds based on it.

There were barricades in front of my parking lot and I was not able to get to the lot I purchased for a football game in Atlanta Georgia. I had to purchase another ticket for another parking lot the day of the event. I explained the situation to Vivid Seats the day after the event and their response was "You must have got there too late". Well in fact I was there 1 1/2 hours prior to the event so they were WRONG. As a first-time user of Vivid Seats, I am now a LAST time user of Vivid Seat. HORRIBLE CUSTOMER SERVICE - USE ANYONE EXCEPT VIVID SEATS or watch the event on TV. I am not surprised they have a 1 STAR of 5 STAR Rating.

I spent over $2,000 on concert tickets for a Las Vegas show. I called VIVID several times prior to the event because I wasn't convinced the tickets were properly transferred to me. I was assured several times that "everything is OK". When I arrived at the concert I was told my tickets were "invalid". The box office management told me that my tickets were "owned" by someone else. I spent an hour on the phone with VIVID trying to resolve the situation. They ended the conversation by telling me they were transferring me to discuss refunding my money. I would NEVER use this site again for any tickets. Very bad experience.

I was looking for Jellyroll concert tickets for an upcoming visit out of state to see my best friend. She has only been to 1 concert in her 40 yrs of life. I was so excited to take her to see one of our favorites. I saved up my money and found the Vivid Seat's site. Put 2 seats in the search criteria for the concert. Decided to purchase the 2 seats in the best section I could afford. After payment was taken, it listed two separate rows! Surely there is a mistake/error. So, I immediately reached out on their chat to see what happened. Ya know, thinking they cared about a customer's trusted purchase on their site. Sure enough, they were for two separate rows. The rep said they were called piggyback seats. What's that?... it's seats in front and back of each other.

My first time using Vivid Seats and never again! On the ticket it said general admission ROW 1, it was verified so okay great trust it, pay literally triple what the tickets actually were cause I wanted ROW 1 like it described and got there to only realize there was no ROW 1 & ended up at the very back of the venue. Call to inform them, "Hey this was nothing like you described when I bought them" and they then informed, "That’s on the venue, we didn’t have nothing to do with the seating arrangements!" "Excuse me but your verified ticket listing literally said ROW 1!?" Drove 3 1/2 hours to this concert, made the best of but never ever again will they ever get another penny from me.

If you have any sense, you will not use Vivid Seats. My wife purchased tickets through Vivid Seats months in advance of our concert. It is the day before the concert and we still have not received our tickets. We have spent the last week working through their text program and on the phone with various reps, and still they cannot get it worked out. Even if you think you'll save money with Vivid Seats, don't buy with them. Just pay a bit more for less of a headache. (Even if you ask for a refund, they will tell you that they're still having to investigate the situation.) We will never use Vivid Seats again.

Updated on 10/03/2023: I gave a review recently regarding the wrong seats being delivered, I received a response and since then I have tried multiple times to respond to the response but it never works. I emailed them to let them know that it was not working and I have heard nothing!

I was rushing to get tickets to a concert and ending up paying more than DOUBLE the list price (weeks later there are still some available, so it's not sold out), and I had to transfer the tickets but couldn't without them just sending me the email tickets. They changed the dates of transfer (how hard is it to send an email?), and the "live" chat was worthless. At least I'll never, ever use them again, and if you're smart, you won't, either.

Do not buy from this company! After 36 hours begging for my tickets to be transferred to me I was left an hour away from home at a venue I paid $40 cash to park at without tickets! And you know the best part? They actually told me there is no guarantee of a refund!!!! They have to investigate! Investigate? What's there to investigate?! You didn't deliver tickets I bought *6 months in advance* and then had about 15 different chat/phone reps lie to me for 2 days that there was no problem and my tickets would be delivered! Then you have the balls to mark my order as delivered like you did nothing! If you buy from this company you will lose your money!!! Vivid Seats is full of lying thieves!!!!

I purchased 2 tickets from Vivid Seats for an event. They were the only seller at the time. I paid $842 US each. They claim to only take a 10% commission fee - which is totally acceptable. However the value of the tickets I purchased was $105 - that's a service charge of $737 which is WAY more than 10%. I talked to customer service and they were unwilling to refund or upgrade my seats - their excuse was that the information was detailed in the Terms & Conditions at the time of purchase. They were the only seller at the time and I trusted them to be fair. They are far from it. My recommendation is to stay away from Vivid Seats.

Big scam. Vivid seats through Ticketmaster over charge customers. Also beware, they don't tell you that they only send tickets digitally to your cell phone. Once I arrived at the venue, I was unable to get adequate cellular internet service and was sent to stand in a long line before tickets were issued. Once we had our tickets the bar codes couldn't be scanned...Nightmare!

Bought tickets. They have not been sent. Event is tomorrow noon. They tell me I will get tickets before kickoff. So I am expected to drive two hours to the stadium and hope I get the tickets on time. I did not want to do that given that Vivid has a reputation for not delivering. So I asked for a refund. No dice. Customer service is worthless and you cannot talk to a supervisor. It is clear that these guys sell tickets that they do not actually have and do not care whether they can actually provide them or not. Tickets were supposed to arrive yesterday. Still no tickets. Maybe it's supposed to work this way. But people should understand what they are dealing with before buying anything from Vivid. This is literally the worst company I have ever dealt with.

I purchased tickets to a comedy show on 6/14/23 and was never sent the tickets by the seller. I contacted their customer service on 8/22/23 to see about canceling the order b/c I can no longer attend the show. I was denied a cancellation and was told to resell the tickets. I contacted customer support again on 9/6/23 asking for a refund. They said the venue was still making up the tickets. I called the venue and they told me that the tickets were made by Ticket Master & I should have had a transfer from the seller right after my purchase.

I would not buy from this company EVER AGAIN!! I would give them zero stars if I could. Tickets are more than double the venue's ticket price and then they charge a large fee (for them to help the customers)... yet they will not help and or work with you. Buying or selling tickets. They have a 100% Buyer Guarantee that claims that their prices are comparable to the prices elsewhere. Again... more than double the price. I paid the highest VIP pricing and only got general admission. The tickets arrive 4 days before the event which doesn't give me time to sell them.

Purchased Sam Hunt 10th row seats for my wife for Mother's Day, $467. After the purchase was sent email to claim my tickets. When I clicked, it said another email claimed my tix. Customer Svc couldn't help me!

Buyer beware, and sellers... forget about it! I had 4 extra tickets to an upcoming NFL game. My cousins bailed on me, so I created a listing on Vivid Seats to sell the extras. The listing showed "green" status, however when I checked back the listing was not active. After multiple attempts to get information from customer service, I was eventually told that only large ticket brokers (read: scalpers) are allowed to sell electronic tickets via Vivid. Regular people can only sell hard tickets or emailed PDF tickets (however 99% of games/shows these days use electronic tickets). No regular person is allowed to sell these electronic tickets on this site, but they do not alert you to that fact unless you are lucky enough to find someone helpful in customer service. For me, this didn't occur until the third person I spoke with.

I buy a ticket for Metallica in Glendale AZ. September 1, 2023. I purchase the ticket in April and I never received. I follow the instructions step by step download a SeatGeek app because they transfer to them and nope never received, unknown error occurred.

I was ordering tickets to the Tn VOLS VS Verginia game in Nashville. Vivid Seats had 2 tickets available. I clicked to order, paid, and only received one ticket, I called them. They told me there was nothing they could do as they have, that I only ordered one ticket, now I lost my money and can’t go to the game!! SCAMMERS!! They shouldn’t post tickets they don’t have and make people think they are ordering something they aren’t!!

They stole $140 from me when all I tried to do was purchase two SAME DAY TICKETS to PANTERA! THERE WAS NO ACCESS TO THE TICKETS! NOT ON THE APP, THE WEBSITE OR IN PHYSICAL, NEVER RECEIVED MY PRODUCT! REFUSED ME a refund, a partial credit, and a supervisor. STRAIGHT TRASH! AVOID!

Bought tickets to an NFL game without researching these guys fully. Just made sure they were a legit company. Let me tell you. They suck. Filing a complaint via my attorney as we speak. Said tickets were supposed to be delivered on or before 8/31/23 so when I called to figure out why they were not delivered they told me the venue has not released the tickets which is a bold faced lie. Every ticket for every nfl game has already been released by the venue so then the date instantly changed to receive the tickets after the phone call. I have family coming in from Michigan to Florida for this game. Now the delivery date has changed to the day before the game. This is such bad business and reading the reviews on here I'm sure if I get the tickets at all they definitely won't be the 2nd row tickets I purchased. Such a scam and a horrible business. How are they still even open.

I purchased tickets to U2 at the Sphere in Las Vegas. Tickets were sent for transfer then canceled by the seller. Ticketmaster sent a notice that the seller canceled the ticket sale was canceled that I needed to contact the company I purchased from for a refund. Called Vivid. They said that the seller did cancel the tickets sale and they would request the seller to re send them. Asked if I could wait a month and to keep an eye on my e mail. I informed them that I needed a confirmation that if the seller didn't send the tickets I had purchased that they would indeed honor their guarantee. They refused to send an email stating that they would provide alternative tickets as good or better.

Same as others...purchased tickets totaling over $1500. <48 hrs before event, told tickets not available. Were given the choice to 1) full refund, or 2) purchase lower grade tickets at 1/2 the price ($750) and get refunded other $750 within 3-5 business days. We agreed to the latter. 13 days later, still no refund. Each time we call, they either say it's our bank merchant OR they restart the clock to another "3-5 business days". Awful! They used to be reputable...but sadly, not anymore. Have suspended plans for future purchases. Must we all take legal action to get our refunds? Is this class action material? What a fall from grace! Buyers Beware!!!

I purchased tickets for an upcoming Steelers NFL game. I never received the ticket transfer. According to customer service this last week, the person they allowed to sell me these tickets on their site didn’t actually have tickets and they are saying they cannot help and to be patient. The game is a week away and they are telling me there is no refund. I am in palliative care and disabled and one of my last wishes was to attend this game. I am out $2000 and the tickets. This is fraud and a scam. Don’t buy tickets here.

Use SeatGeek,,,Vivid might be dangerous,, If you can't see your tickets a day before the event please call the ticket reseller, and make them show you your ticket, Viv-- didn't send my ticket, and I couldn't find their phone number,, so Hollywood Bowl sold me a ADA seat for $20 flat rate, I paid viv--- $55,,, I called them the next day, got nothing,,, I will not buy from viv--, ever.

Useless customer service, I bought tickets which had a undeclared obstructed view, I had to call three time to be told they made a decision and it's final. Nothing provided in writing, no explanation given, just stall tactics to avoid giving a discount, I did not even request a refund, they take commissions on a virtual product and can't even return that money, what's a buyer's guarantee worth from this company? I'd say about worthless. The seller should seek a refund from the venue ie Ticket master, it's not my fault I had a obstructed view, the seller and Vivid made money off my sale and I got to sit in obstructed view seats, me the customer left holding the bag and they can't even be bothered to explain the policy to me. Stick to buying direct from ticket master or use stub hub, vivid is not legit in my opinion, I'll be following up with Visa to charge back.

I had a horrible experience buying tickets through Vivid Seats. I ordered two tickets to a concert that were advertised as Front Row or equivalent seats in a section. What they sent me was the last row seats, which I could have ordered directly from the event's website for a quarter of the price! I called their customer service and they said all sales are final, no refunds. They have lost a customer for life. Don't buy tickets from Vivid Seats, especially if they list the tickets as "Seat Saver", seats that the seller does not own, but is offering to buy for you.

I purchased tickets through them and they just resend Ticketmaster tickets. I was unable to claim my tickets as they said they were claimed by someone else. They refused to refund my tickets and forced me to make a new email to try and resend the tickets to with still no resolution. This is a total scam of a company and you are better off buy directly from Ticketmaster.

I listed tickets to a Morgan Wallen concert because it was on a day My son was having a surgery. Over a few months I talked to at least four different agents to make sure that everything was OK. Someone bought the tickets, and accepted them when I sent them, they decided to return them at the last second. Vivid told me they would not give me my money because the tickets were listed wrong even though as I said earlier, I kept checking in with them to make sure everything was OK.. Of course Vivid still made money, but stole $500 from me.

Vivid seats confirmed my order, took my money, mere seconds later said tickets had been delivered. Tickets were NEVER received. None were found on any of the multiple links they sent me to. And I am still trying to get refunded but so far no luck. They are lying, thieving scam artists.

On the main website, Vivid Seats listed the price of the Dave Chapelle show. It was listed for $99 dollars. When I clicked further, it showed up as $148 but (Including Fees). I bought four of those tickets. When I eventually charged it, the cost that was charged to my card was $680. That is about $170 per ticket. Not only is their original prices extremely misleading, but even the prices "Including Fees" was wrong as well. I reached out to customer support (the name was Aryan) refused to do anything. They not only mislead you in the front end, but the ticket prices were actually wrong at the end. I will be disputing with my credit card for their fraudulent practices.

Recently had two tickets to an event in the area I was visiting across the country in California. With the evacuation notices and tropical storm notices in CA, I was unable to attend. Vivid Seats doesn't care, no refunds, no credits, no nothing. The suggestions I got from them were to sell them to a friend or family member so I didn't lose out on my money. These weren't even super expensive tickets. The fact I expressed the warnings and storm notices and they suggested sending a friend or family member is absolutely absurd and grotesque. Do not use this company, for anything, ever.

Vivid Seats is a thief. I get an email saying I purchase tickets which I didn't. I contacted them. They determine they not cancelling the order and that it was legit. Wicked and evil people. Keeping telling me to dispute with my credit card and my credit card keep saying to have them cancel. They are wicket people. Stay far away from them.

This company cannot guarantee delivery of your tickets. They guess they can make it happen. When they fail, they will find a reason why not to refund your money. They are totally unreliable. Stick with Ticketmasters or Stubhub.

Spent $500 on Dodger tickets, MLB moved the game because of a hurricane and I can’t go, Vivid doesn’t care about customers, will never use this service again. Absolutely pathetic to do this to customers that spent thousands on World Series tickets.

I bought tickets for a concert from this company recently. The site said tickets would be delivered on 8/15. 8/16 arrived with no tickets. I contacted them at noon and was told tickets would arrive "soon" and at least "two hours before show time". Well neither occurred. Their live chat system gave me zero answers and repeated the same nonsense lines. They then just before concert time said, "Oops we can't give you those tickets because of an issue with the seller." This is a garbage company and I will never use them again. Thanks for ruining my night.

Worst experience ever. Never got my tickets to the game. I had to buy them twice because Vivid never sent me the tickets I paid for and their customer service is a joke and very rude and would not send me a refund.

I never received my tickets for my August 11, 2023 event! The agent on the phone did not help me at all, said they could not reach the seller after I reached out 4 times to Vivid more than 24 hours before my event and even 2 hours prior to my event, completely BOGUS! I want a full refund of my money. I will Never use VIVID again. WORST EXPERIENCE EVER. A night out with my husband was canceled because my PURCHASED tickets were never delivered to me. HORRIBLE EVENING! Obviously they need to do a better background check on their sellers. Buyer BEWARE. Do not use!

Bought Parking tickets for a concert on their site at a huge premium so I could be close to the venue. Despite my repeated requests, I did not get the tickets. They said they sold them from another site. After asking me to download two other company's sites and search for tickets I finally found an email from a random guy from some other website with "tickets" 5 minutes before event. When I got to venue the attendant said they were fake. Two people in front of me also bought tickets from Vivid Seats and theirs were also fake.

I have been waiting since Tuesday to get my wristbands for Hinterland. I paid $136 in hidden process fees and for what? Just to be told that they’ll keep getting shipped the next day and the next day. It’s Thursday now and I have not received a clear update if the tickets have shipped. I have been anxiously waiting as the show is on Saturday. I have come to find out the tickets that were double the price of what they were initially at $213 rather than $100, plus the overnight shipping, and the ridiculous hidden “processing fees”. Don’t go to Stub Hub or Vivid Seats, sure even $30 in process fees for axs is a lot but $136?? I could’ve gotten a three day pass for $10 cheaper through axs. Thanks a bunches.

Purchased tickets to Atlanta Braves game to delivered electronically. However, I wasn't told before purchase that tickets wouldn't be delivered until less than 24 hours before event. We were traveling from SC. Called customer support and was given crazy explanations such as: the seller doesn't have the QR code yet or The Atlanta Braves box office won't release the tickets. Just imagine arriving to your destination without tickets! I was so stressed! Please anyone reading this review, DON'T purchase tickets from Vivid!! I don't want anyone to have to endure what I did!

The worst experience! I purchased two tickets for a concert, and I only received 1 in my AXS account. I have been on multiple calls and have sent screenshots as proof over email. Vivid Seats refused to refund me for the one ticket I NEVER received. They say they conducted an internal investigation and the seller provided proof they sent it. But I ALSO provided screenshots clearly showing only one ticket in my account. I had to last minute purchase another ticket for my friend from StubHub. Absolutely unacceptable that they refuse to refund for a product I never received.

Was up-sold stadium parking ticket for $70. Turns out parking was 2 miles from the venue at a public library that charges $20 for all day. Customer service horrible on the phone for over an hour and all we got “too bad so sad”. TOTAL SCAMMERS BEWARE!

There should be a class action lawsuit against this company. First, false advertising as to the price of the ticket as they added $100 to the price of the ticket as a "service fee" - on a $80 ticket. Ok, I accept that I am paying a bunch of money because these shady companies bought up all the seats available for MLB games. But what was totally hidden is the HASSLE. It says, instant delivery. It is not. Two hours later, tickets still processing. Then I get an alert that I have to call them to verify.

Because buyer didn’t look at the ticket date and missed the event and tried to go another night. I the (seller) had to pay for the original price of the ticket and reimburse the buyer for twice what they paid.

I purchased a parking ticket with Vivid Seats a few days before my event. I received a confirmation email with my purchase but never received my emailed barcode ticket so that I could use the ticket. When I called them, they stated that the ticket was emailed to me. Which it was not! I checked all of my email and junk mail, as well as tried to get it off of the app with my registered account. I would never purchase from this company. Scam and bad customer service.

I went to their website to purchase tickets for the Giants vs A's. The tickets indicated 1-4 tickets for the section and row I wanted. I tried to select 3 tickets but the website would not allow me to purchase just 3 tickets. The website gave an option of 1, 2, or 4 tickets. I purchased 2 tickets and then went to buy 1 more, but it now only allowed 2 tickets for the same section and row. I call customer service but they said it was out of their control and I could sell the tickets on my own and purchase tickets where only 3 tickets are available.

I've purchased 2 tickets for Laufey concert on VividSeats.com on 5/19/2023. The concert date is 11/2/2023. The total amount is $267.46. I got an email from them on 6/1/2023 and it said my tickets were cancelled due to the seller violated the terms. I called and emailed them many times. They said they will provide me a same level of tickets or give me refund. I didn't hear from them since 6/3/2023 so I disputed the charge and they rebilled it again without providing new tickets. I called again on 7/3/2023 and they said they will provide me new tickets or refund. Today is 7/13/2023 and I still haven't heard from them. Just filed a compliant on Better Business Bureau!

DO NOT USE THIS COMPANY. You are warned. This is a scam. I bought 4 tickets to the band Chicago. Bought them 3 months before the show. Third row. Week before tried calling many times. They said, "Don’t worry. They’ll be delivered before the show." Day of on the phone all day with them. On my way to the concert 1 1/2 away while driving they tell me to keep waiting or they can give me other seats. I said no way. I paid $1900 for 4 seats. I want to sit up front. They then tell me they don’t have those seats. I can take the ones in the back of the theater or no tickets. As we were bringing family we had to take these seats. I could have bought better seats at the box office night off. The last person I spoke with told me I was never getting my money back so I took the crappy seats. AGAIN THIS COMPANY IS A SCAM. Use them at your own peril.

Vivid seats is terrible! I bought 2 tickets through my bank points in April for a White Sox game today 7/8/23. Yesterday they call to say the tickets are no longer available and offer me seats in general admission when I had seats in the club section. I will never use them again. Clearly, the seats were sold to the highest bidder.

Bought tickets for Sam Hunt in April for my 19th anniversary. Bought the guaranteed insurance. Downloaded app. Received emails from Vivid to watch for transfer email. Never came but in app said delivered so I thought we were good. Made the 8 hour drive and 2 hotels. No luck. They blamed it on technical errors. Called the event and they say they see this fraud all the time. The venue sold out a few days before. We are out of luck and tickets. With no resolution, no refund. Just a runaround and protection for the seller.

I purchased 3 tickets to see Dave Chappelle at a venue that is in a different state, 4 hours from my home. I bought three tickets a little over a month before the event. I received an email immediately after purchase saying that my order had been received and processed. From that point all the way to the event itself, I never received another email. Especially not one stating that I would not be granted entry. We drove all the way to the venue, waited outside in the July Houston heat, which is unbearable, it's severely hot and humid. Only to get to the door to be told that we didn't have tickets and that we were not going to be let in. For the next 2 hours I went round and round with customer service.

Company finally got back to me and confirmed my purchase.

I should have read all the bad reviews before I made this big purchase. I purchased 3 Usher concert tickets months before the concert. My friends and I traveled far to Vegas. Once we got to the venue, I could not pull up the tickets. Someone at the door tried to assist me but she could not pull them either, even though it stated they were delivered. Delivered where?? We tried for over an hour to pull up the tickets and finally one of the managers let us in the concert with 30 minutes of the showing. We paid over $300 for these tickets.

Please do not buy anything from this company. I bought James Taylor tickets four months in advance for my parents as a surprise gift in Section 1 for over $1,100. Four months later, the day before the concert, they told me they only have seats in Section 2, Row P. They offered $100 refund to compensate. STAY AWAY. This is a scam operation. You do not receive what you buy.

Horrendously bad service. Vivid Seats had an outdated email address for us which I corrected this morning with a representative who assured me the change would get made and I would receive our tickets. The change got made, but the tickets got sent by the seller to the old outdated email address which no longer exists or is accessible. After talking with a rep on the phone just now, she refused to contact the seller to request resending to the correct address, to refund our money or to make the situation right. I just lost over $300. I am NEVER using Vivid Seats again, and will tell everyone I know about my experience. Seems criminal to me, to take someone's money and not correct a problem on their end. Do better.

DO NOT BUY FROM THEM!!! They are just a logistics company, they don't actually have control over any of the tickets. Once you purchase your ticket it's up to whoever they bought them from to seat you wherever They want. Seats were not together and they don't provide exchanges or refunds. So they wouldn't do anything to help put our 2 seats together. The company they purchased from of course directed me back to Vivid Seats. I purchased the protection plan which is also not under their control. This company is the same as if I decided to set up a website offering tickets and then call Ticketmaster for you to purchase them and just give you whatever they have left. I am very disappointed with the entire process and run around. You're better off paying the $2 difference with the ticket originators.

Vivid took care of this.

Called several times over 2.5 hours and even in the venue parking lot. Never got the tickets and was raised to an internal investigation. Look at their reviews 2.7 stars and many others had the same experience. No ONE can help, no management team, and missed out on a concert my wife was looking forward to during a difficult time in her life. Awful experience and company!!

I am not one who writes reviews. However, my experience with this website has been very unpleasant. I ordered two tickets for a concert in Colorado and still have not received tickets. The day I purchased these tickets it was supposedly delivered to me electronically hours later. Got an email saying that the delivery was successful, but no tickets were to be found. I called customer service and was told to make a new email and to have the seller re transfer the tickets to this new email. First of all, you should not have to make a whole new email to receive tickets. I had also requested a refund so that I could use another ticket site to buy tickets before the concert is sold out and they refused to give me a refund of MY money. Therefore, I did what they told me to do.

We went on and bought seats through their app. But when they sent them to us, they were for a few rows closer than we bought. Now normally, closer seats are better, unless you bought a certain row so that you were in the shaded area for a baseball game. They "upgraded" our seats but they were not the ones we wanted. All I wanted, was the row that I had bought. When I asked their customer service to help, they said there was nothing they could do because they upgraded us to better seats. But I didn't ask to be upgraded! I bought the ones I wanted!!!!

Please do not order from Vivid Seats. Once I placed my order I received an email asking me to click a link to upload a copy government ID which I was happy to do, however it then took you to a site for Sertifi..a third-party site. The verification process was several pages long asking for sensitive information including social security number, verifying previous addresses, and names of family members: Credit check types of questions used for purchasing a home or car. No vendor for selling event tickets needs personal information of this type to process a sale. I immediately called my credit card company and listed this as a fraudulent charge. Buyer beware and protect your personal information!

I bought the tickets believing I was pay face value, I was sadly mistaken. I paid $203.68 for two tickets. Face value on ticket was priced $25.00 each. I contacted Vivid Seat to refund my money for the tickets I had just purchased 15 mins ago, and they said they couldn't. All sells are final. As I looked closer at the tickets my name nor my credit card wasn't listed, it was the original person that actually paid $25.00 for the tickets. It clearly states on the the ticket that the tickets can't be resold for an amount that exceed the price of face value. I called and spoke to customer service and I was on hold for 31 mins before THEY hung up on me. I would like my money back or at least let the public know this a fraud/scam...

I went to purchase F1 tickets. I chose the area I wanted to purchase and appear a GA1 saying it was the area of General Admission. I read everything carefully and place the order. Once placed the order in the details appears that the tickets purchased were a General Admission Child. I called to explain and they tell me that because I have received the email with the link even if I had not used nor printed the ticket they cannot do anything. Also the only option is to put the tickets for sale, and the cherry on top is that they cannot sell those tickets since they were electronically purchased.

I purchased a parking ticket for a Blink-182 concert for $97, which was $71. I paid for them four weeks in advance, and on the day before the event, they informed me that they could not find the seller. They then told me they could give me another ticket in the same place and the same face value for the key. Then they send me a ParkWhiz ticket worth $25 and 4 blocks away from the event. I tried to contact them again, and they said since I accept the other replacement, there is nothing they can do. They want you to pay high pricing so that they can keep your money. It is a scam, and I should of listen to the reviews from this ** company. I hope you guys go bankrupt, you sorry-** company!

Skip this vendor at all costs. They do not verify the tickets from the seller for their website description. You have no idea what you are really buying and they will not help you if your tickets are incorrect. Don’t even think about getting a refund. I called twice. Their reps speak broken English, pretend they don’t understand you, and continually putting you on hold hoping you’ll give up. I was on the phone with them for an hour. They kept saying the ticket was listed with a different description than what I saw at the time of purchase. I was mostly on hold for that hour. Then the guy I was dealing with pretended he couldn’t hear me and hung up.

I ordered a parking pass for a ball game and did not receive the ticket until 5 minutes before the game started. This does not give enough time to park and get into the event prior to start time. I ordered earlier in the day and received an email stating my ticket was ready. There was no ticket there and when I called customer service they said (after 45 minutes on the phone) the seller has to "find" the ticket and actually send it. They would not issue a refund so I could just buy from somewhere else, only told me to keep checking my email for it to come through. It finally did 5 minutes prior to the event.

We purchased 3 tickets to Shania Twain at Geodis Park in Nashville in November. Never received the tickets. Spent hours on the phone with them. They said they were delivered. Not true. Never got them and they would not refund us. We are disputing with bank but since we bought early concerned we might not get back money. Will never use this site again.

Please, do not, DO NOT buy tickets from this place. They are a third party provider for people selling tickets and they will not stand by the customer who bought the tickets they in good faith bought from their site. I purchased two tickets in two different orders ** and ** for The Cure. I showed at the concert gate the app with the order number and that it says delivered, but the gate people asked for the QR code. I checked all my emails and do not find the tickets. The only thing I received was from Vivid Seats with my order details. I went on to the vivid app and it says delivered but they did not.

I purchased tickets from Vivid Seats but then the concert was cancelled. The did not notify me or provide refund instructions. I spent half a day trying to get through to someone to help me with the refund - practically impossible to get through to an actual customer service person when I finally did, they did not have record that the concert was in fact cancelled - they were unhelpful and I had to file a complaint with my Paypal for refund of the purchase and still trying to get my money back from a cancelled concert!

I bought 8 tks for an NFL Football game in KC and the tickets were a resale through Ticketmaster and once Vividseats had my money, I was required to go through ticketmaster to access my tickets in my ticketmaster app. I did receive the tickets with working bar codes BUT, due to them being sold through ticketmaster from the original owner to vividseats, it does not allow me to download them into my apple wallet.

Do not use Vivid Seats!! If you are not able to use your tickets and need to resell them you can’t post them on their or most other ticket sites. Why? 1) because I am not a company selling more than 100 tickets (assumption is they do not want normal people to have the ability to compete with them allowing them to control pricing) 2) because vivid and their trusted ticket sales system gave me a ticket in an electronic form and not a pdf which is apparently not trusted by their own site). I was told if I want to resell the 6500 in purchased tickets to “just use social media or use google to see how to resell”.

I couldn't believe that our bad experience had turned into a happy ending. We initially purchased the tickets from Vivid Seats for a concert. But on the day of the concert, we were told at the gate that the seller sold the tickets to multiple people simultaneously, and therefore our tickets were invalid. You can imagine how upset we were.

Absolutely horrible seats for Frozen in Omaha. I did not receive actual seat number until day before event. I would NEVER have purchased tickets had I known the seat number - complained to VIVID and their response was to ask me to go back to the venue - recreate the event and take pictures - what a JOKE. False advertising at its finest. NEVER purchase from them - EVER!!!!

Do not use Vivid Seats for any concert ticket purchases. I purchased tickets for a concert that I am supposed to attend tonight and I have yet to receive them. They are a third party seller who "guarantees" you will receive your tickets before the event, however, I bought them back in April, have yet to receive them, have been in communication with them 5 times since yesterday, keep being told different stories about the status of my tickets and they have cut me off via online chat and hung up on me. Do not trust them or give them your money.

I purchased two tickets to Luke Combs that on the website said Pit Row 1 Qty 2 and what I received was two General admission tickets. I paid twice the amount I should have paid because I thought I was getting a premium ticket for row 1. Vivid Seats misrepresented what they were selling and now they won’t credit the difference back for a general admission ticket. This is so bad and we got scammed from Vivid seats. Buyer beware of Vivid Seats.

Do NOT ever buy from VIVID SEATS. They have the worst customer service and absolutely no care for their customers. I purchased two “guaranteed” tickets to a comedy show and they are NOT appeared by the venue. Vivid did not and will not do anything about it.

I’ve purchased from Vivid Seats a few times and every time I find it difficult to use and sketchy. You have to be ready to check out to even see the full order total - or what I think is the full order total. I’m currently looking for some tickets, and I noticed that when logged into the app, I have a 10% discount, but upon the checkout screen, the full total is showing as $30 more a ticket compared to when logged in to the desktop site with the same tickets. This is how I’m understanding it. The app doesn’t exactly show a total. The website is also listed as higher. Of course this all changes and it’s confusing every time. I just want transparency. I don’t understand how that’s so difficult. Put a price, show a breakdown, the end.

Do not use Vivid Seats! When rodeo was canceled they refused my refund. They have a class action lawsuit against them for this reason. I was in the lawsuit. Do not buy from them! Pick another ticket company!

I bought 2 tickets to the Universoul Circus in Richmond, CA. I drove 6 hrs and was not able to use the tickets because Vivid seats never emailed me the tickets, just a receipt of purchase. I was forced to purchase additional tickets at the door. Vivid seats overcharged me, the seats were $29 and I was charged $79 per ticket by vivid seat!!! I will not use them ever again. BEWARE!!!!

On their website they say they guarantee delivery of tickets or your money back. I purchased tickets to the Cure and was sent a link to my tickets. After clicking on the link it takes you to a site that shows what appears to be Ticketmaster tickets but with no barcode and a disclaimer that says "these are not tickets". After being on the phone with them 6 times, with the last being 90 min, they said they aren't responsible as I accepted (clicked on the link?) the tickets. Even though I never received a barcode or anything from Ticketmaster or them. Avoid this scam company. They never honor their guarantee. I never got to see the show and lost almost $800.

Purchased two tickets for $1000 for the Suns vs Nuggets NBA game 2. The seats were obstructed behind the camera and camera operator. When purchasing the tickets, the description DID NOT mention the obstruction. Also, prior to purchasing, the seat numbers were not provided. We were required to stand the entire game in order to see the court. I contacted Vivid Seats by phone twice, then three times by email to request a refund for selling tickets with an obstructed view that was not disclosed. They would not stand behind their 100% Buyer Guarantee. DO NOT BUY FROM THIS VENDOR!

Are you kidding me fraudulently selling tickets adding the exorbitant fee to shows that are non-transferable tickets. This is a fraud. You should be arrested. If it happened to us it's happened to hundreds of other people. This is unacceptable. Know your business or get out of it.

I purchased 4 non refundable tickets to The Cure in CA on 5/21/2023. I became ill and couldn’t make the event, so I called customer service and they told me to sell my tickets. I posted my tickets on Vivid Seats website and the next day the posting was made inactive. I contacted Vivid Seats and they blamed it on the “performer” and to go sell my tickets somewhere else. The problem was the seller I purchased my tickets from wasn’t releasing my tickets until 5/19 less than 48 hours till the event, and the other ticket platforms required an upload or barcode. So I’m basically out $500 because I'm sick, and I have no etickets, and Vivid Seats refuses to help, and only blame The Cure… So please buyers beware! Try Ticketmaster or Stubhub!

I purchased tickets to a the Western Conference Finals and received an email saying my tickets were ready. I have been trying for 5 days to get my tickets from a bogus link they sent me for tickets. They have changed their excuse for the tickets not being ready multiple times. The latest reason on 05/11/23 was because they didn't know if they Lakers or Warriors would make it to the finals. Now, the excuse is back to the original "we sent you the link." The same generic link that connects to nothing. It keeps sending me to this generic link: **. Now they tell me I should have my tickets 2 hours before the game starts. They are con artists and dishonest. Order#**

Vivid Seats added 25.00 to the price at the end of the process. I immediately asked for a refund and they refused. This is not something the public should condone, after all, we are customers, not indentured servants. Vivid seats has a business model that is 100% unacceptable and should be illegal. In fact it was illegal in the past. No company behaved this way as recently as 10 years ago. Vivid seats business model designed it such that they were able to steal over 100 dollars from me.

I have had a horrible experience so far with Vivid seats. I purchased tickets to a concert 4 months ahead of time. The sales sucked me in from an ad that looked like a good price. However by the end of the sales call it was not but I went with it anyway for 2 seats together. At no time did the sales person go over a LATER DELIVERY DATE FOR THE TICKETS UP TO THE DAY OF THE CONCERT! I was told I would be notified of details by email, which I was later. I phoned back wanting to know my seats and delivery date as they weren't shown in the email. Totally different attitude then when selling me the tickets. They now take a stance of 'we're just a site for trading tickets, nothing we can do to help you."

I drove to Tucson to watch ASU play and I received a confirmation with last night’s ticket for Wednesday game. When I arrived to the park and I received my transfer finally they sent me tickets to Friday night's game. I could not get in the ballpark so this amazing company decided a 20 dollar credit is a good solution.

I purchased tickets for Pixies in Denver, Colorado two months in advance and they never arrived. I called the day before the event, and was told to wait until 24 hours before the event, because sometimes tickets don't get released until then for security purposes. That night, I still had no tickets, so I called again. A retransfer was initiated, and I was told I would receive the tickets within a few hours. The next morning arrived and I still had no tickets.

Vivid Seats is an absolute scam. Use TicketMaster or Stubhub and please don’t waste your time or money dealing with this scam company. I bought tickets to a concert and was given a login and password to the Ticket Master app and once I got to the venue the tickets on the app were already used and me and my guest were unable to go. Do not waste your time with this company. It’s a scam!

I bought tickets to George Strait back in November of 2022. Concert not until May of 2023. I selected Section 132. Unlike Ticket Masters, they wait until the day before or day of concert to deliver your tickets. And if you don't know where to look for them, you have to call to figure it out. So I did just that and when I got them didn't realize that they weren't even the section I had bought them for. They put me Section 134 where we on side of stage and couldn't see much. Spent almost $2000.00 for tickets and very upsetting that they were the wrong section. Will never puchase tickets from them again.

I know I will never get my money back, but I need to warn others! I never gave consent for Vivid Seat tickets! I was searching their site and I put tickets in the cart but I never authorized or purchased the payment! Next thing I know after the “time limit” I had to purchase the tickets, I had an email confirming tickets were purchased! All signs pointing to fraud! I called vivid seats so many times and they told me I can’t get my money back and I have to “list them” only to find out that when I supposedly listed them, they didn’t approve them. How I knew that is when I called to confirm they said they denied the listing to be posted and I have to list them elsewhere! Another sign pointing to fraud, I didn’t get the tickets until the day before the show. All I want is my money back and they will not help me. Please beware, DO NOT Purchase from this site! Do better vivid seats!

Vivid Seats did issue a "courtesy" refund, but still state that their seller sent a valid ticket even though I showed proof the email contained an invalid link to claim ticket that didn't work and description did not match what I purchased. So did not even get a bad ticket, got nothing but 2 emails from the seller.

Updated on 05/28/2023: When you're purchasing tickets to an event I recommend buying DIRECTLY from the VENUE. Vivid Seats is a platform for SCALPERS! Make SURE you are NOT unknowingly redirected to Vivid Seats website. We were scammed out of $350 and almost Missed our event. It took 6 emails and hours of time to stay on this fraudulent transaction in order for them to finally issue a refund. Most people would've gave up and I'm sure that's what they had hoped for. Bottom line buy direct! If Vivid Seats needs to review their vetting process if they truly want to protect their business. This was a terrible disappointment yet, a great eye opener. Thieves are everywhere.

I purchased a parking pass at the Prudential Center in NJ, it didn't come. Purchased another and when we arrived at the green lot, they said they no longer do business with them! Well no wonder, could not get my money back and the only way to reach them is by text, very annoying! Do not purchase a parking pass from this company! And I was charged 144.15 but when we got to the lot and had to pay because they didn't accept the pass, it was 40 bucks! Thieves!

My wife bought us tickets to a college baseball game and without any problems on our end, walk up to the venue thinking “Vividseats.com” honored their agreement but they truly will just take your money and leave you to dry at the ticket stand. Without a refund, of course. That’s how they make their money! Buy your tickets from the source and let Vividseats bury itself. Good riddance and thanks for enjoy my wife’s money that you stole!

I used Vivid Seats for the first time to purchase tickets for an event in another country, and the event was my sole reason for traveling. Upon purchasing the tickets, I was told that they would be emailed/electronically delivered prior to the trip. A week before I left, I got frantic calls and emails from their customer service saying that I would now need to pick up the tickets at Will Call, which was fine.

Absolute scam. Sold me tickets to the Monster Truck Chaos Tour for April 29th in Wichita Tx. After driving 3.5 hours and paying for a hotel we find out there is no event..after sitting on the phone with a lady who barely spoke English for 45 minutes I was told there would be no refund.

I had looked at tickets directly available on the concert venue website and noticed 2 tickets still available but in the last row of the section I was interested in. Went to Vivid Seats website thinking I would be buying tickets for seats in the above section but in the front rows since I paid a premium. After my purchase went through, those same above 2 tickets are what I was handed by Vivid Seats but for 2X the price??? So they purchased the 2 open seats after my order and sold me those for double the price on the concert venue website?. This is robbery!

I purchased a last minute ticket for a show, but it was a few hours before so there would be plenty of time. I didn’t receive my ticket and the show was getting closer. I looked into it & apparently, there was a typo in my email when I made the purchase. Vivid Seats does not verify your email when they take your money for the ticket, even though your ticket is delivered via email, and I feel like that process could easily avoid that kind of problem. I spoke with customer service via a chat who said they’d “try” to reroute my ticket to me but I couldn’t get a refund because they had delivered it to me on time. The chat disconnected then.

Do not order through this service. Product was delivered to the wrong address. Customer service “Sam” was misinformed and better than useless. Providing a giant waste of time, no delivery of products, and a loss of money. DO NOT GET SCAMMED!

I purchased 5 VIP tickets to Nickelback's Canada Day celebration for Jul 1, 2022 in Vancouver and paid almost $2000. The concert was cancelled last minute and it's been nearly a year and still no response from Vivid Seats about ticket refunds - they continue to claim it's not their responsibility, but it should be!! The seller of the tickets should not be given the funds from reselling the tickets, until the event happens!!! This should be a policy to protect all involved, including Vivid, otherwise, there is no recourse for the buyer.

I purchased tickets to professional bowl riding through them. I was told upon purchase that I would receive my tickets via email. Tonight was the event I had still not received my tickets. I went to the event and hoped that my tickets would arrive in my email. They never did. Upon arrival and my tickets not showing up I then called Vivid Seats. They told me my tickets were sent on April Thirteenth. I checked all of my emails and they were not there. I also use the Vivid Seats app to see if my tickets would be in there. No tickets. They then proceeded to tell me that it must be a firewall issue. Is the reason that I did not get my tickets.

I have to change my review! My tickets worked! I was just so scared with all the negative reviews and that my tickets had the wrong time. The concert was amazing.

STAY AWAY!!!! Very dishonest business practices. The Vivid Seats website states that the company “is committed to honoring the prices that they set.” A complete LIE!!! Vivid seats added an extra $126.52. to my final bill without explanation or a breakdown of the charges. Vivid seats customer service is useless. They just regurgitate policy without explaining why $126.52 was added to the final charge. For example, if you purchase two tickets for $201.00, as soon as you press confirm the final charge will be $528.52. STAY AWAY FROM VIVIDSEATS. Don’t purchase anything from this business or you’ll get cheated.

Ordered two tickets on their website and chose the digital option and downloaded their app so I could present my tickets on my phone when I arrived. Maybe things would've been different if I opted for physical tickets, who knows, but I have my doubts now. About two weeks later we received an email notification that we could accept our tickets. Not sure what takes so long there, but oh well. Seemed fairly normal. Ticket prices were ok and they offered a seemingly good deal on an insurance coverage through a company called Allianz which is supposed to cover things like if you get sick and can't make it to the show, etc. We opted to include the insurance since it seemed cheap at $15 extra on top of the ticket price.

My husband went to purchase tickets. After making payment did not receive right quantity. Called to report issue. They were not willing to help! This is absurd! This was a system error on their part, Sketchy, You will lose your money no matter what! Guarantee

Despite the worry and being told I had to meet someone the day of the concert, I actually received a username and password from Vivid Seats to Ticketmaster tickets the day before the concert and received the digital tickets which worked smoothly the day of the show. A lot of worry leading up to the show though.

If zero stars was an option it’d be that. I paid for two tickets to a concert and only one of them was accepted once I got up there. The lady then told me I got scammed and to NEVER use a website like this one which I totally agree with her. These apps suck and it’s so easy for them to scam you. Lucky for us the person was nice and we both got in. Don’t spend your money on this website.

Buyer Beware: I purchased 3 tickets to a college lacrosse game in RI and received tickets that state $15 per ticket on each one. Vividseats charged me $98.73. I called Vividseats customer service and was advised that they charge the estimated value of the tickets plus tax (of course) plus a $20 surcharge and refused to assist in any way. No offer or agreement to a credit for the ticket price difference. This was my first and last time using this company. Look anywhere else for tickets to avoid being robbed and unassisted.

Fees are absurd!!! Shouldn’t be legal. The cost is that of an extra ticket. Shameful! Already upcharge on the same exact seats literally the same row.. The fees on top of that cost more than if I had purchased an extra ticket. When will these services stop gouging the public.

I bought tickets for a concert that was rescheduled for 11 months from now through no fault of the company or performers. I wanted my money back. I called them and was informed that a refund is not possible. I cannot plan one year from now in which the tickets will be honored. My issue is that I bought tickets for an event (a product). The “product” was for a performer on a specific date. Now, they change part of that product I no longer want. This caveat about rescheduling is deeply imbedded in the Terms and Agreements. As I am a retired person I am not well-versed in the internet’s vicissitudes. I should have checked their rating on the BBB. I feel taken advantaged of. Let the buyer beware!

Run from these guys!! I bought tickets on March 16th for a concert in Las Vegas on April 1st. Everything going fine until I get an email from Vivid telling me to find an email sent yesterday, earlier than the email they just sent me. Nothing. Call Vivid customer service... On phone over an hour while we go thru troubleshooting on the Ticketmaster and AXS websites, then waiting while they escalate the call and reach out to the seller, and get response from seller that they will resend again...

I got a good price on 3rd row tickets that I was able to purchase during pre-sale a couple days before they went on sale to the general public (5 months before the event). I was sent an email saying the tickets were "confirmed" but that they would be sent digitally the day before the event. I found this odd. A couple days later the tickets went on sale to the general public. I looked up my seats on Ticketmaster and found they were still for sale. I knew mine were still for sale because I bought 4 tickets in a row of 6 and all 6 were still for sale (even though Vivid Seats only confirms the row). I called them and they repeatedly insisted it was a visual glitch and that my seats were confirmed.

I have zero respect for companies that poach money from industries full of people struggling to be able to do what they love. This company charged me 4x the amount of the original ticketing price and the illusion of event insurance is also a scam. Needless to say I was unable to recover anything. I wouldn’t mind if I knew this money was going to the bands but this is robbery. DO NOT RECOMMEND. I couldn’t even get the insurance to cover me being relocated to a job in another city. Very ** morals and practices.

Updated on 03/29/2023: This is a follow-up to a review left yesterday regarding Vivid Seats. It was only after this company read my review describing their practice of selling the same ticket twice did they reach out in a bid to have me take down my review and in exchange, they'd be so generous as to offer me $100 of "promotional credit" to use towards my next purchase with them. It's clear they read my review. It definitively said I would never use them again.

I bought 4 Indian wells tennis tickets from them. While the tickets did transfer electronically, the tickets literally disappeared as we were about to get through the gate. Called Vivid, and they made me go through whole bunch of hoops (during which time we missed half of the match). Ultimately vivid would not do anything to help me as they said it is now a problem w/ AXS (the original seller of tickets). Called AXS, they said the tickets were cancelled but would not give me further details and told me to go back to vivid. I ended up buying another set of seats to attend the match, but now we’ve lost $680 and missed half of the match. I’m appealing to my credit card company. Hopefully they can help.

I purchased tickets from Vivid Seats for Women's Country Music Tour at the Grand Ol Opry in Nashville, TN. I bought 5 tickets; had to choose seats which apparently the venue was so popular that I could not even get the seats together and chose 3 seats in one row and 2 seats in another row over 2 transactions - see price I paid ($100 per ticket).

This company is ** AWFUL. NEVER USE THEM! I bought tickets not realizing they were resold because that was not indicated anywhere, and then discovered 2 days later they were resold and had been marked up 3x + insane fees. They won't let me return them even though tickets are now available directly for less than 3x the price I paid. When I called to speak with them they put me on hold AFTER I told them the issue and then came back and said there was nothing they could do. Which is **. So now I'm out $420 for what should have cost more like $150. 1000000% DO NOT RECOMMEND