Vivid Seats Reviews

Buying tickets via this company is like throwing the money into a black hole. They are not transparent with all the fee cost upfront. The fees ended up cost as much as the tickets. Big scammer. Stay away from Vivid Seats site. Buy it directly from Ticketmaster.

Tickets purchased with a ship date advertised as 10/23 for a game, eight hours away on 10/30. Tickets not shipped until 10/25. Original UPS Tracking had delivery as 10/27 which didn’t happen and when I checked again, they were scheduled to arrive less than 24 before the game (which is an 8 hour drive). Customer service said all they could to is initiate a reroute of the ticket to our Hotel. Come to find out, I have to trust that the person who took 2 days to send them after my purchase would have to be the one responsible enough to initiate the reroute.

Vivid Seats is a heartless company!!!! I recently attended a Rolling Stones concert in Charlotte. I went to purchase ONE parking space through their website. The quantity counter was stuck at 22. Thinking this was a glitch, I continued the purchase and was charged $1398.53 for parking!!! I've reached out to them repeatedly and they have claimed that they do not do the right thing and refund for human error. I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN!!!

This is the worst company there can be to buy tickets. Please if you don't want to waste your time and money look for a reliable company. At this time I made a claim with my bank for fraud in this place. I paid 2 tickets for a concert more than 800 dollars and They never came, I called several times and they treated me very badly, they told me to queue at the concert until my tickets arrived in the mail, this is stupid, my tickets never arrived and right now I'm waiting for the refund. I hope it's soon. I don't know how I didn't notice this scam, thieves

I have purchased tickets from many sites for concerts, shows, and games. This site was by far the most inconvenient. My delivery date has been changed 3 times and now I will receive my tickets hours before my event. It is very inconvenient now that if I would have needed to sell them, I now don't have the choice to do so. Will not be using them again.

In January 2020, I bought 4 tickets to a show that was supposed to occur in May 2020. The event has been postponed twice, and is now supposed to occur in February 2022. I have tried multiple times to get a refund for the tickets I purchased. Trying to get hold of Vivid Seats to talk to someone is always next to impossible. I was on hold for approximately 45 minutes the first time I called. As expected, they have a no refund policy. I don't know how companies can get away with these policies.

I bought some tickets twice because the website show an error: "Tickets are not available at this time", and it redirected me to the creation flow. I called the same day and wasn't able to connect, I also sent multiple emails without answer. In the end they didn't refunded my money because I had no evidence of the error. The website doesn't work well. Be careful when buying.

I purchased tickets for a concert in Charlotte in late 2018 that was postponed twice due to COVID. I had downloaded the Vivid bar code (tickets). When I arrived at the venue, I was told that my tickets had been refunded and I needed to contact Vivid. I contacted them (after many tries and some web chats). They told be they would try to find me seats (as I am outside of the venue waiting, with my date). After 30 minutes, I said like to get I would like to get a refund. I was informed that I would need to fill out a form and return it for an investigation to begin. I am convinced that this company is a complete scam. I have spent $550.00 for these tickets. When I called them 4 days later they hung up on me.

I never received the two tickets I purchased for the Rolling Stones on October 9th in Nashville Tennessee. They refuse to refund my money. This company is fraudulent. Ticket #**. I drove 700 miles to get there and then had to purchase two extra tickets at the window.

Thieves. Will never buy from here again. On top of charging you for a bunch of extra stuff, they don’t do refunds with the pathetic excuse they can’t because someone else sends tickets and they are just a mediator. Bunch of **. Besides you can’t even get a hold of them on the phone.

I purchased 4 tickets through Vivid Seats and I received tickets to a completely different event. I called customers service and they direct you to e-mail. I tried to live chat and it directs you to e-mail. I e-mailed and Vivid Seats stated they were looking into it and would follow up. It has been a week and no follow up. I reached out again today and the response is that they are still looking into it. My event is in two weeks and I still don't have the correct tickets.

On 10/01/2021, my husband and I went to Montclair, NJ see Who’s Line Is It Anyway? which was brought in January 2020 but due to pandemic, it had been rescheduled several times. This was a my birthday gift from my husband that year. He paid close to $200 for it. We arrived at the revenue around 6:30 pm and was told that we can’t go in due to bag policy. I was carrying a bag that’s bigger than 4x7 and there’s no bag check option.

I have been given the runaround since 2019 by Vivid Seats (Vivid Cheats as I understand there is a reputation here). Our concert was re-scheduled several times. While waiting for the re-schedule date, they informed me that once a new date was scheduled I could get a refund. Now that there is a new date for my concert, they are saying I cannot get a refund, I can attend or re-sell my own tickets. In addition to this, I have since seen this performer at a venue of which I obviously purchased tickets outside of Vivid Cheats. This is nuts. I will be filing with my bank and the BBB next. This company should not be allowed to do business.

The bad reviews got the best of my emotions. It was my first time using Vivid Seats & I didn't see the first email from the seller to release tickets to me. I had purchased 7 tickets for a football game & the first customer service rep did not clearly explain the process to me. Many of the cust. service responses seemed like canned responses, which scared me more. After being neurotic & stalking on LinkedIn, a Senior Vendor Relationship Manager made me feel better about the purchase. Then I did receive the electronic tickets, but they disappeared from my Apple Wallet the day of the event. They were retrievable from the seller's email, but the entire time leading up to the scanning of the tickets was extremely stressful.

Vivid has glowing declarations about their customer service on their website in their FAQ and responses, but they clearly don't have a clue about their customer's experience. Customer service is more than sending hastily written one-off responses with zero accountability and zero follow-ups. I have been trying for close to a year to get a refund for a concert that has been rescheduled three times. You simply cannot get in touch with them! So combine their customer service with their audacious junk fees and you have what I call a ** company. But here's the saddest part about this whole thing these artists that we support are saying nothing about how their fans are being scammed.

I purchased "tickets" to a concert and received an email with a link to the "tickets" which did not work. I downloaded their app, logged in, and tried to access the tickets that way, which also DID NOT WORK. I was turned away at the entrance to the gate because they did not place the actual tickets with the scannable barcode neither in the email they said had the tickets, nor their app I downloaded with my confirmation of purchase.

1 star because there is no option for ZERO STARS. The marketplace is simply an area where sellers can get your commitment to buy a ticket but they don't have to deliver until immediately before the event and if they don't they just give your money back. Which means sellers are free to get a higher price and screw you over. I bought 3 plane tickets and hotels to Circuit of Americas Formula 1 for $5200. My tickets are $1500. They aren't here. Customer service is staffed from India and they just say read the fine print. I will never use this company again.

SCAM AND A FRAUD!!! Do not ever purchase a ticket through this scammers, you will only lose your money and will never receive the tickets you purchase here. I ended up purchasing another tickets at the box office.

If I could give the a -5 stars I would. Their concert tickets MIGHT be "cheap" BUT don't be an absolute idiot (like me) and buy from them. I can guarantee it is not worth it to have to call them (because there WILL BE a problem with your tickets) and be waiting FOR OVER 48 MIN for someone to answear and then WAITING ANOTHER 30 MIN to be transfer to someone else, who will LIE TO YOU. Finally you will call one last time and they are gonna tell you "there is nothing we can do." I wasn't able to go to my Harry Styles concert. I spend over 1 thousand dollars on tickets. Don't do it.

All communication is with a computerized response. Nobody answers the phone or replies to an email. If you are having trouble receiving your tickets from who knows where, there is not any one available to speak to you. They do not answer the phone. Horrible company.

I had ordered tickets from a DIFFERENT place and they did not deliver tickets. I was at the venue and able to purchase and get tickets electronically sent to me within 1 minutes. I was able to attend an event when another ticket distributor failed me. Very grateful!!

Concert just started and I didn't get my tickets. I've spent a week trying to get my tickets only to be told - over and over and over again - "please monitor your email for your tickets". Getting a refund is going to be a challenge because they are now claiming that they only provide refunds for cancellations. This despite the fact that their 100% Buyers Guarantee, which they proudly display when shopping and purchasing, states that "You Will Receive Your Tickets Before the Event". I pointed out that even their Terms & Conditions state that on time delivery is guaranteed. They are rude and bend over backwards to avoid making any commitments. You will lose your money, your time and your sanity.

Purchased tickets for my son's birthday for the Dude Perfect tour. I was told I would receive an email no later than the day before to accept my tickets. Clicked on said email and it said my tickets had already been accepted from ANOTHER email. Inquired three different times, was told they would contact the seller, and of course they never "could get ahold of them". There is NO accountability for what happens to your $$$ or for the sellers to deliver what you purchased. DO NOT buy from this site!!!! Unacceptable!

After purchasing tickets it took three confusing emails and one lengthy phone call just to ensure my tickets were secured. My event was canceled, six phone calls and a dozen emails have not yet resulted in a refund, and the last few times I called my call was disconnected after being on hold for nearly an hour. Never been so frustrated dealing with a ticket agency, will never use them again and highly recommend staying away!

I went online to purchase tickets to a concert at a theater near me. The show was presented as if by the local theatre so I preceded to select seats. When it came time to pay I realized it was through Vivid Seats. I should have researched then but it appeared so legitimate. I selected two seats for $97 dollars each. When my tickets arrived they were for two $65 seats. There were no offers to refund the difference and although they claim to have wonderful customer service no one has responded. Hope this saves some else from aggravation and loss of money. Also the theatre will not know until the night of the performance if I will even get the cheaper seats.

Never use this company to purchase tickets!! I purchased tickets in February of 2020 for the Rolling Stones in Tampa. Due to Covid the July 5th concert was cancelled. I called Vivid Seats for months to get a refund. They would not give me my money back because the concert was going to be rescheduled. The concert was rescheduled for October 29th 2021, I have tried for weeks to get Vivid Seats to send me the tickets. They will not answer calls, emails or live chat - so I will be out almost $600 for 2 tickets that were overpriced and never delivered. Please use another ticket vendor. Vivid Seats is a scam.

I have tried reaching Vivid seats CS for over a week now. They have the worst outlets, worst help. This is absolutely horrible. If I could 0 stars I would. I do not recommend this place. If you ever need any help they won't answer calls, emails, etc.

I was able to score tickets in a Suite to the Cowboys/Giants game on Oct 10, 2021....but it did not come with a parking pass. No biggie.... I will just buy the pass myself, right? So I bought a pass on Vivid Seats....got the email that I would receive my ticket via email soon. But that email never came. I logged into my Vivid account, and it says in my status that I had received the pass. But, still no email with that pass. So, I try to call....estimated wait time? 83 minutes! But it offers to send me a link to a "live chat". This chat is not live.... I was having a conversation with a computer that took me through the same loop of responses over and over. So, I sent an email....after all, I still had 2 days before my event. No response. Tried contacting them the next day via phone....estimated wait time? 76 minutes! So, I sent another email....no response.

I purchase 2 tickets for 345 dollars to see the Kat Williams Comedy show at the Brooklyn Barclay Center. A few days before the show I was trying to accept my ticket which was delivered by a third party seller. But for some reason I could not accept the tickets to transfer it from Vivid Seats to ticket master. Long story short I was unable to retrieve my tickets. Spend hours with live chat. Could get them on the phone because you had to 54 minutes for someone to talk to you. I had to purchase 2 new tickets from the box office to see the show. Today when I called and explained to them. They told me no refund because the seller did his part by delivering the tickets and they can't refund my money. Don't buy from them please. They service customers is the worst.

This is the worst ticket seller ever!! Don't get robbed by them!! I purchased tickets to Jelly Roll (order #**) and received order confirmation via email and through their app. I however never received the actual electronic tickets. After standing in line for 2 hours I was told the app order confirmation was not the tickets and was turned away. Because Vivid Seats was a 3rd party provided the venue couldn't do anything for me. I then tried to call Vivid Seats from the venue to resolve, however was never connected to an agent in time!

Sellers rack up the price on all tickets to outrageous prices. Fans come from all walks of life and they are making tickets unavailable. Stealing experiences from real fans who truly support the artist. This site is a place for greedy scalpers.

I bought tickets online for a show in Houston. They send me a bad link to accept my tickets, and they say they can't do anything because the tickets were accepted. "But not by me," I say to them. Still nothing, and they refuse to help me further. DO NOT USE THIS SCAM COMPANY. YOU WILL LOSE MONEY!!!!

No live person ever answers the phone always a “high call volume"!! Sent countless emails and never the same answer!! Website says that the have 110 credit program… how about no!!! FGL CANCELLED BY FGL!! Show will be in August of 2022 no thanks not traveling for them!! Feeling jaded and angry.

The woman I was trying, keyword, trying to tell my issue to hung up on me after I Waited over an hour to get through. She had to worst attitude and wouldn't even let me speak. Worst experience I have ever had with a company. I will never use this company for buying my tickets again. They also won't refund for buying a ticket for the wrong day, even if you just made the mistake two seconds ago. If you for some reason don't put in your email correct, you'll have to wait over an hour to speak to someone. Just so they can tell you that they don't know when you will get your confirmation about tickets that you bought for the wrong day. So when you do TRY to sell them to buy the right date, the event will be done. DON'T USE THIS COMPANY!!!! YOU HAVE BEEN WARNED! THEIR PHONE REP HUNG UP ON ME....ENOUGH SAID.

This company is a scam. They sell grotesquely overpriced tickets, and they typically do not deliver the tickets. My tickets were marked up 1000% and they never arrived. And they do not respond to customer inquiries. Do not use this company. And get the word out.

There's mixed feelings about the way the pricing and availability are, there isn't enough information about the company and whenever you hear about scams it does trigger on this website more so than others.

I wish I had read the reviews before purchasing my tickets. Unfortunately the same thing happened to me as every single person who purchased from this company. My tickets said they were transferred but I could not use them. They wouldn’t scan, wouldn’t work. The service from T-Mobile trying to help me was incredible though. They were unsuccessful in getting them to work also, but did everything possible to access my account with them. They offered different seats so we were still able to see the game luckily. They also said that Vivid is the worst and I shouldn’t ever buy from them. They see this all the time.

Ordered tickets 3 weeks before game, received confirmation of tickets ordered. When I received notice to download tickets they were for a different row below the ones I ordered and I was charged for the row above me which I ordered. I tried for several weeks to get this resolved before the game however, Vivid Seats does not follow thru with their errors. I gave them all the info they requested showing the wrong tickets and they have employees that do not know what they are doing and keep requesting the same information. Really bad experience. The overcharge amounted to $130.52. We went to the game and used the tickets of lesser value. I thought if I ordered them early we would get what we wanted. I have copies of confirmation of original order. I sent both copies of wrong and correct tickets to Vivid Seats per their requested. Lot of good that did.

Never ever buy tickets for $600 from Vivid Seats. I bought 3 tickets for the show Wicked, till the last day didn’t get anything. I was calling, emailing live chat but no response. Then I was told that my seats are gone but there are other seats available for $100 discount which will be credit to my account. It’s been 2 days. I didn’t get credit or any response from them. Do disappointed and disturbing for dishonesty. I have all the proof in form of a screenshot.

Purchased 4 tickets. Several hours later I was contacted and advised that our tickets had been sold elsewhere and were no longer ours. The price of same seats tripled and we were out thousands in airline and hotel expenses.

I recently purchased tickets thru Vivid Seats on Wed. Sept. 28 2021 for Oct 02 2021 Giants vs Padres game. Was told I would receive my tickets by Sept. 30 2021. When I hadn't received my tickets yet I called customer service. No answer, so I went customer service chat which I had to wait an Hour with the same message say high volume of customers service and please wait for the next available operator, After a bought 6 of those messages they send a, "Would you still like to continue," I say yes. Same thing. Waiting.

Wow. Where do I begin? I purchased tickets to a concert and performers canceled. I tried to find out if I could get a refund or credit to another concert. I sent two emails. No response from Vivid Seats. Then I went on 8 live chats. I was disconnected from every single one. The topper to it all was waiting over an hour for a customer service phone call that they disconnected. I initially did not want to participate in the class action suit against VividSeats. Now I do.

We did not receive tickets when we were supposed to. We contacted customer service in every way. Every call or chat took hours. They gave us no answer over a few days of contact with them right up to the day of the concert. The only answer we get was no refund! The doors for the show opened at 3 and I just got an email to print tickets at 5. There is no way we are making it to the show at this point and we are just out the money and experience. I beg you to run from this scam!

My niece bought 4 tickets for BTS in FL and the event was cancel and no way to talk with someone about the refund. No answers to any emails, their phone call system just get rid of us because the event was cancel. What about our money??

Purchased concert tickets from Vivid In April for concert in Oct 21. Getting closer to the concert date I have not receive. I called sent emails, chat still no tickets. I called and talked to an agent, assured me I would get the tickets, they contacting the seller. The afternoon on the day of the concert I still don't have the tickets. Since it is the day of the concert, I can't cancel my hotel, I feel like I have been scammed out of $340.00 for two concert tickets. I will file a fraud claim with Pay pal to get my money back. I should have read the reviews before I purchased the tickets from Vivid. Don't buy tickets from this dealer, go direct to the event box office if you can. Lesson learned!

I purchased 2 tickets for MotoGP in Texas, Tickets were not available so I lost $534.36 a week worth of hard work, customer service refused to contact Ticketmaster to find my tickets, I contacted Ticketmaster with no luck never got a response I guess because I never purchased from them, never again will use Vivid seats. William

I purchased tickets for a football game through this service. Was not allowed into the event and after an hour and a half on hold was told to submit a form that I never received. I had to call back and sit on hold for over an hour to finally get the form that I then submitted. I was told I would have an answer in 3 days and a week and a half later I have received no response and have not been reimbursed.

Do not buy tickets from Vivid Seats, besides the fact of being completely up-charged on tickets, the concert I bought tickets for was CANCELLED. It was proven cancelled on the official concert website. I am not able to get a refund because they claim the concert was “postponed”. There is no postpone date. The absolute worst customer service department I’ve ever experienced. You aren’t even able to call and speak with someone. The phone hangs up on you and you have to email. I’ve emailed 15 times and it’s the same email response every time. I’ve been completely robbed of my money with no help from customer service.

DO NOT BUY FROM THIS WEBSITE. They will list incorrect information, steal your money, and their “hassle free” customer service is a scam, they don’t let you actually call or chat with them and they ignore emails. I bought a ticket that was listed November 11th 2021, that same day on another website I saw that the event was actually on April 12th 2022????

Tickets were bought for an event scheduled last September, which was cancelled due to covid. Tickets were not 'delivered'. We agreed to have VS keep the $ and we bought tickets for the event this year. A week before this year's event, we only received tickets for one of the 2 days. I began calling VS (120 min. waiting time), teen attempted using chat to find out what happened to day 1's tickets. Chat response was slow - about 1-2 minutes between replies. After hours on the phone and multiple chat sessions that slowed as time passed, I decided to wait until we were in Boston and 1 day before the event. It got worse when communicating when we first were in Boston. Support said I should have the ticket link, but it continued to show no link. Support then tried to send the link to an alternate email, but that didn't work. Then, support had me create a brand new Gmail account and then sent the ticket link to that account. It did not work.

I purchased some tickets to the Frankie Beverly and Maze Concert - total cost 803.00 for 6 tickets. Few days later found out the ticket price was lower for better seats and asked about cancellation and refund policy. Response was no cancellation and my refund is resale the tickets. How can you resale some tickets when the prices are lower for better seats, so the end result is a lose which would be the same if you refunded my money. I said I would be writing the worst reviews about their company until I got satisfaction from what I was doing. I have never heard of not being able to cancel a sale - if they bought the tickets just give me my money and you resale them. Since the pandemic started it has been the time of tricky companies doing bad things just like this..

On 11/30/2019, my wife purchased tickets for a Celine Dion concert scheduled for 4/9/2020. Due to COVID this was rescheduled to 9/4/2020, which was a date conflict for us. As Vivid Seats would not refund, the only alternative was to list the tickets for sale and the only alternative was to sell them through Vivid Seats. We did, and they sold on 7/9/2021. However we did not receive any payment. We were informed that we would be paid 7 working days after the concert. It is now 9/29/2021 and still no payment, and I have discovered that the concert was again rescheduled to 4/3/2022. So, if this date holds, Vivid Seats will have held my funds for 28 months, and a second payment for these seats for 9 months. This is criminal!

Never ever use this ticket sellers. It’s totally fraud and you are not even getting your tickets in time. Also tickets are much expensive there for no reason. Liars, who stole your money. When you are trying to contact them it’s not possible and when you finally get there then after 2 hour wait they hang up on you.

I purchased a ticket for a football game being held in London on 10/10/21. The shipping date to my NC home was 10/8/21. Tried to call CS and sent emails. Nothing! Won't talk live until 2 days prior. I admit that I misread the shipping date when I ordered but how would any legitimate company ship a ticket 2 days before an event that is occurring in another country, especially with COVID rules and flight requirements. I finally got a live chat and they told me that I was out of luck. Trying to resell an extremely overpriced single ticket is impossible. Why cannot the tickets be electronic????

This has been a complete scam. They have stolen $600 from my account. Do not buy from them!!!! I live in Atlanta Georgia and purchase Hall and Oates tickets from my fiance a month before we went. We got there and there were no signs...Not even an email.

I purchased tickets on the day of the event, 4 hours prior. My tickets were never delivered. I tried calling and live chatting customer service - their wait times were an hour and they never resolved my issue. They kept telling me to rest assured that my tickets would be delivered on time, and then would end the chat. Now I can't get them on the phone to refund me.

Ordered tickets 4 days prior to event. Received email stating tickets would be transferred by next day. Next day came and went. Called customer service and they told me "Don't worry. Keep checking your email. Your tickets will be there by start of event. Event occurred and started. Yet no tickets. We missed free bobble heads given to the first 25,000 fans, waiting for over an hour to speak to someone at Vivid seats. Seats should ALWAYS be confirmed the night before event. Eventually they gave us new seats but we missed 8 mins of the game. NEVER AGAIN!

After being on hold forever I tried to texting and was placed on hold forever. Every time it says it was transferring it would come back saying, "Error. Try again." This turned out to be an impossible ticket because once I got in the stadium and looked for that seat I found the entire section filled with the Wisconsin marching band. I have yet been able to reach anybody live at Vivid Seats. Never ever will I deal with this outfit again and I will sue if I don’t get my money back.

Ordered and paid for tickets in June for a September concert. Tickets never transferred. Emails not answered, phone contact nearly impossible. Finally customer support called a young man with foreign accent so strong I could not hardly understand. No help. After more emails I received email saying the venue would release tickets about 48 hrs before the concert. Several days prior I received a bar code. At concert venue the bar code was not valid so I had to repurchase my tickets. The price Vivid Seats had charged me for the invalid tickets was over 200% higher than box office price. As a retired police officer I thought I was beyond being scammed.

I purchased tickets, received them and the show was postponed. On the rescheduled date, I was told they were invalid, sold to someone else. Trying to get reimbursed and have had nothing but the run around. Ready to sue them.

Vivid Seats is illegally selling tickets to events. They are not allowed to resell tickets for. They were unwilling to reach out to the seller to confirm how they are able to resell the tickets even though I've provided proof that the event organizer doesn't allow any reselling and will not permit entry. They've also delayed delivery to just the day before the event. Customer service is very unhelpful and provides generic stock answers. Over $100 in just booking fees for an absolutely rubbish service. I will report the sale of the tickets as fraud to my credit card company.

I recently purchased seats and the Guarantee Insurance through Vivid for tickets to a LSU football game last weekend and received a confirmation from Vivid that the tickets were sent to me. The tickets NEVER came. The morning of the game, I sent a direct email to them about the fact that I have not received my tickets. I went through the Vivid Mobile App support and received a text message saying to wait for the next available person. This text response happened every few minutes, then after several messages like that, they sent me a text asking if I wanted to continue to wait. I replied yes over a dozen times. After doing this for over an hour, I then called support for which I received a voice message that the hold time was going to be 119 minutes. Since we were driving to the game I left my phone speaker. After 1 hour and 50 minutes the message then said the wait will be 108 minutes.

Absolutely terrible I am appalled. They are impossible to contact and the automated voice system is completely useless. I booked tickets and it has taken forever for the website to send me them. I am likely missing the game I was going to and haven't received any money back. Will never use this booking site ever again. Don't use this site.

I purchased 2 tickets for a total of $265, on concert day when I was able to download the tickets, I found that the tickets were actually $56 each. Realizing I was charged $153 over the ticket price I contacted Vivid Seats (this is NOT an easy process, you can't talk to a person, you have to send an email). I stated that I knew there would be fees but that there must have been some sort of error. Their response is very canned and they are telling me the price is correct. I will never use them again and suggest no one else does either. Besides all that, the only way to talk to a human is to select the option to purchase tickets, when you explain to the sales representative that you want to speak to a customer service representative, they put you right back into the endless queue with no human options.

My husband purchased two tickets for Jason Isbell at The Met in Philadelphia for June of 2020. This concert was rescheduled twice due to Covid. Days before the actual show, we received an email from Vivid Seats stating that our new electronic tickets would be sent to us the day before the concert. We never received the tickets and have never been able to get a response from customer service. Can't get an email back, can't get anyone on the phone, can't get an answer from their online chat. It's a complete scam and we are owed a refund that we will probably never see. Save your money. We had to buy new tickets at the box office at the venue where they told us Vivid Seats was known for doing this.

There is no customer support from this company. I was never able to reach an agent via chat or email. All I ever got were automated messages. I went on Vivid Seats to buy concert tickets for me and my husband. I initially just bought two tickets that I thought would be closer to the stage but I found out they were far to the left (Vivid seats doesn't reveal the specific seat location until the tickets are actually bought). I wanted seats closer to the center so I bought two tickets labeled center row and placed the first two tickets I bought on sale.

Would not refund for a cancelled event then gave me a credit then refused to honor. Got the run around at every turn. Got disconnect every time I call. They are crooks. This is the worse company I've ever tried to deal with. They need to be shut down.

We waited 18 months and traveled 4 hours to see Michael Buble only to be turned around at the gate because we didn't have a negative covid test?? We were told nothing about this requirement from the concert people or vivid seats. Vivid Seats won't even talk to us about getting any kind of a refund or even credit for the 803 $ we lost!!!! There are plenty of good ticket agencies out there, use them, not vivid!!!

I bought tickets for a Sep 18 football game on Mar 31. The incorrect tickets were delivered to my app on Aug 31. After two weeks of nothing but runaround from customer service the game came and went with the same incorrect tickets are still in the app. Furthermore customer service flat out lied and said the correct tickets were delivered on Sep 16th despite no supporting evidence from them and no response to the screenshots of the wrong tickets in my app. Horrible company.

We bought tickets to the game in April of 2021. We were told that the tickets would be delivered by September 15th 2021. That date came and we received an email from Vivid Seats telling us to look out for our electronic transfer. That never occurred. I reached out to them the next three days leading up to today the 18th day of event. I sent 4 emails and was on chat with them daily. All the while they told me they’d be delivered. Earlier today we decided we were going to cancel our trip because we could not trust we’d have tickets to our event.

Customer Service horrible. I had to call at least 10 times and no one could help me to receive the tickets. Wanted to tell me I would get them 2 hours before the event. "Just keep watching your phone." WTH. I went from Florida to Vegas for the show and I should wait and see if the tickets come. They guarantee their tickets or money back supposedly but I don't believe you would have much success getting your money. DO NOT USE THEM.

Purchased OVERPRICED TICKETS online, and they were not delivered, When I got to the Event, and still had no tickets delivered to me, I did get through to Customer Service. They put me on hold and THAT WAS THE END! I had to buy tickets at the gate because my grandson was coming. They have a terrible reputation for a reason!

Bought 2 different orders of parking passes on Vivid. First is cancelled because seller changed his mind and didn't want to sell them to me anymore. Got a 10% off my next order coupon. Vivid seats is horrible. They are going to charge that broker 200% who changed his mind and keep those profits for themselves after screwing me over - yet I only get 10% off my next order. Somehow they cannot send an order placed in the morning on a Friday for Saturday Delivery for a game that begins at 7:30pm the following day. Early Saturday delivery service can guarantee 9am deliveries and regular Saturday deliveries can also be guaranteed by NOON or 3pm depending on location. Many options. Refuses to listen and just wants me to use my fake pictures of parking passes. Unbelievable.

If I could give negative stars, I would. It is the day of the concert, just a few hours to go, and not only have I not received my tickets, but I have also not been able to get a hold of any customer support person. For the past few days I have been emailing and trying their chat without getting a hold of a single live human being. I called their customer support number this morning and was on hold for an hour and a half without getting a hold of a live human being. I gave up and bought new tickets through Ticketmaster (received my ticket barcode instantly) and contacted my bank to dispute the Vivid Seats charge, hoping I'm refunded since I paid for tickets I never received and have not been able to receive any help. Do not use Vivid Seats ever, for any reason.

Purchased ticket in May for a Sept concert. Day of show and still no ticket. Emails were never answered. The people on the page chat were great! Took about 20 minutes for anyone to answer it though. They were able to find out that the seller of my ticket didn't release his ticket and that I should have it by the time the show started or I would get a refund. I was disappointed!! I did another chat 2 hours before the show and again they reached out to the ticket owner. I finally got the ticket 1 hour before the show. I spent a lot of time trying to find out where my ticket was and was stressed out! I would not recommend getting a ticket this way.

It amazes me that after all the backlash this company is still operational!! I had 2 horrible experiences!! First I ordered tickets to a show that was $400+ after waiting forever to receive them I started panicking and tried AT LEAST 20 times to get help and find out where my tickets were. Finally spoke to someone who assured me I would get my tickets before the event. I received them literally HOURS before the event and they WEREN'T EVEN THE TICKETS I PAID FOR!!! So my $400+ show ended up being over 1k because I bought a back up set directly from Ticketmaster with absolutely no issue. But of course because they sent them their so called buyer guarantee is void for any refund.

This company messed up the electronic delivery of my tickets. They do not answer their phone number and refuse to refund the money. I wish I had read these reviews before buying. I have filed a complaint with the Better Business Bureau and suggest that you do as well! What a ripoff!

Tried to called them to get refund for show get cancelled (COVID-19). Never never ever answer my call, just answer by robot and in circle. They ask us to email but they never replied. Just be careful. They ONLY responsible money IN, no money OUT when the event cancelled.

I ordered two tickets, which I never received, and spent hours with customer service trying to receive. Then when I didn't get them, ordered tickets from StubHub and got them immediately (I had already flown from California to Washington to attend the Husky Football game). After it was over, I spent an hour with "customer service" trying to get a refund, or credit, but was denied. Please use another, more reputable vendor.

Hi everyone! I do not often write a bad review, but I am so sad about our experience with Vivid Seats! My husband and I purchased baseball tickets to a Twins' game this summer and spent nearly $400. It was for great seats on a Saturday afternoon. The game ended up getting rained out, which is obviously not their fault but what happened next completely floored me!

Purchase NFL football tickets for Oct 17, 2021 game for Washington and Kansas City Chiefs from Vivid tickets. Purchased Section 126 row 4 instead they gave me section 126 row 14. Have knee replacement cant walk or climb long distances. Paid $709.00 for these tickets. I have called and called, emailed. No response to rectify the situation. Will report to Federal Trade Commission as well.

Horrible experience! BUY SOMEWHERE ELSE!! Horrible experience!! DO NOT USE!! This is the worst service ever if you have an issue. I placed 3 orders for a Clemson football game. On 9/1 two of the orders were transferred to me with no problem. The 3rd order however was never transferred. I sent over 20 emails, waited hours to chat with a representative and hours and hours waiting to speak with representatives. For 10 days prior to the event I kept getting back a form email saying I would receive the tickets. I never got them!! They kept telling me they would reach out to the seller to have him send them.

Vivid seats selling tickets for Elvis concert at Festival place in Sherwood Park on Oct 30 that is not in existence. There is an Elvis concert on Sept 25 where tickets are less than half of what vivid is selling for Oct 30. Easy to see how someone would purchase unknowingly. Also vivid is selling tickets to a Herb Alpert concert on April 13 at same venue. This is a legit concert but tickets on Ticketmaster are $61-$91 CDN and vivid is selling for $102 -$306 US.

I bought two football tickets. I intended to go to the game but couldn’t. I tried to resell them, unsuccessfully, until the last 48 hours before the game, they did not give me a way to upload tickets because they never sent me a PDF file, I had to use two other apps to get the tickets, do not use this site. There is no live person and even their chat bot just gives you the same message every time, they do not return emails ever, I’ve been working on this for one month. I have probably put in about 11 hours of computer work just to get to this game. It’s outrageously ridiculous

Vivid Seats fails to fulfill its "100% buyer satisfaction guarantee". When the pandemic hit, Vivid Seats refused to refund my ticket purchase despite the concert cancellation. When the concert was rescheduled, Vivid Seats informed me my tickets would be transferred to me via electronic transfer but the tickets never came. After waiting to hear from an agent, Vivid Seats claimed it was not their responsibility to deliver my tickets because they are a "secondary seller". Do NOT buy tickets through Vivid Seats!!!

Tried to open an account to sell football tickets but they would not approve because of no prior history selling. Makes no sense at all. I guess they are not looking for revenue from my ticket sales. Oh well again Stubhub and Ticket Master kicks their bottom. I will recommend to others not to use their service.

Ordered two tickets for Chicago the band, called Vivid, spoke to the rep, took 55 minutes, they resolved nothing! I only gave them one star because there’s nothing less!! My suggestion is if you can find another ticket venue USE THAT ONE!

This is my first review on anything so I hope this helps people. I purchased sports tickets from Vivid Seats with their 100% buyer guarantee and they sent me the wrong tickets. Wasn’t even for the right date. I called and tried to chat but kept getting hung up on. Their only support is thru email. After many emails they will not take liability for their mistake nor give a refund or fix the problem. They continue to pass the problem on to the seller of the tickets. I understand people make mistakes but Vivid Seats and the 100% buyer guarantee they advertise is not true. Lesson learned please be careful with this ticket broker site.

Our daughter purchased tickets from this site and a few days before the event had still not received her tickets by UPS, then to email or by text and that the delivery would be made to her hotel address still no confirmation. Today this company finally came up that they would be delivered by a complete stranger in front of the venue in Vegas to two young female adults. I am utterly horrified that any company would make this kind of arrangement between a two young female adults and a complete stranger hundreds of miles from home.

I purchased a ticket yesterday for the PSU-Wisconsin football game that is today. Vivid Seats shows my tickets as "delivered" and charged my account. I got an email from seatgeek saying the tickets were there. When I login to seatgeek to "accept" the ticket, it won't let me accept it. Seatgeek says the problem is on vivid's end. Vivid won't answer phone calls. The game is in less than four hours and the tickets that I have paid for are unable to be accepted in seatgeek and vivid offers no refund. Do not use this service. They stole my money. They offer no easy way to be compensated. They say they offer a buyer guarantee, but they don't. They should be shut down.

I bought tickets for the Hollywood Bowl. They were supposed to be delivered to my mobile app 2 days before the concert. I called and did chats which amounted to 6 hours of my time. The morning of the event they sent tickets that were incorrect, I spent many hours trying to sort this out. First they have untrained people answering questions so they couldn't understand that a Box number was a seat. They kept telling me I would get the correct tickets but 3 hours before I had to leave I still didn't have them. They refused to give me anyone to talk to that could help and they refused to refund my money. Really the worst customer service ever from Nikka and Yuni. They refused to let me talk to anyone else. I caution everyone to never use this company. I lost $2000.00. Unbelievable.

They Ripped me off with my purchase, selling me concert tickets. I bought 2 tickets and was forced charged $60 overnight and got them 2 weeks later and these tkts were offered $400 LESS by them a week before concert. Not trustworthy Company, PERIOD.

My game was relocated and thus the tix no good, but Vivid assigned "postponed" so they could delay response. Phone and Chat were disabled. Once my order was confirmed in their system, the auto chat and auto phone system replied: "this chat will end" or "this call will end" followed by "please email" but when I email support@, the reply comes back "we do not recognize any order with this email address." This is, in effect, a brick wall put up to delay the reimbursements Vivid must pay.

I never received my ticket transfer! First time I did a chat with customer service and they took a long time to reply throughout. After trying MANY different ways of locating my transfer tickets, which I appreciated, they said they would have to request them again "if " they would do it? Was frustrated and asked if that meant there was a chance I wouldn't get them and was told "that's not what I said". I decided to call and talk to a live person. That person was helpful again having me check all of the same places. Then assured me that I would get my ticket the next day....same day as the concert.

I bought tickets to a football game off the ESPN website from this vendor. After all the fees, the price was significantly greater than the quoted price. Most galling, they charged an express delivery fee for tickets which were delivered electronically.

Bought a ticket for the Pat benatar concert on August 2021 in Burbank. Went to the venue. Nobody there. Did not send me notification of reschedule. Used their chat. They could not send me a new ticket for the reschedule date because they believed the event had already happened. They would not send me a new ticket for the event. They would not refund my ticket. They have gross indifference in regard to their customers and their competency is limited.

I purchased two tickets as a gift for my son to his absolute favorite band. He drove six hours to the concert and was turned away at the door tonight. They told him the tickets were fakes. Customer service was no help, says they will send me a form for me to provide “documentation so they can open an investigation.” This is a total scam and I’m embarrassed I fell for it and feel terrible that I did this to my son.

Buyer beware. Vivid Seats does NOT have anyone to communicate with. I purchased a parking pass and did not receive it by the morning of the event. I called and was advised my wait time was 50 minutes. The voice recording said to go on line to their website and chat for faster service. Their chat line is a scam. It asked for my name and order number 5 times. There was no one on their chat line. I ended up going to the event and paid for parking there. While I was at the event I received a email with instructions on how to obtain my parking pass. BUYER BEWARE and forewarned.

Yeah. Avoid this company. I can't attend the event and they will not allow me to access tickets I purchased months prior to the event until the last hour. So I can't even give them away! Their chat room is a farce and the phone number is not in service. A true actual scam of a company. Heed these fair words of a rational person's experience, STAY AWAY!!!

We purchased tickets over a month ago for a football game and although we received a confirmation email, we never received the tickets. We called on the morning of the game, and were on hold for over an hour. The rep told us to give them a new email address to send the tickets but they never came. We called back again and a different rep said we shouldn't have given a new email address and that we broke their agreement terms. They said they would do an investigation but the game has already started and they will not refund our money. We continued to get the run-around and were not allowed to speak to a manager. Their service is deplorable and they should be held accountable for breaking their own business promises. PLEASE DO NOT USE THIS COMPANY!! THEY ARE ABSOLUTE CROOKS!!

Had $840 worth of tickets to an Eric Church concert that was postponed for "a year". Vivid reps said they will not refund because event was not cancelled. They actually took the position that it was a good thing because I had the "opportunity" to sell the tix for more than I paid for them. Really? The venue is 1700 miles from where I live. Absolute joke - never again.

Buyer beware! They advertise a 100% guarantee but my tickets never arrived and I missed the concert. I am waiting to see if they refund the $265 I spent on nothing. I am a very disappointed customer!!!

The way this company is ran is an absolute joke. I advice you not to purchase any tickets to any events through this company. It is an absolute nightmare. I purchased 4 tickets (seats) to a Gary Clark Jr concert in Dallas that was supposed to be at the Hifi at $97 a ticket. A week before the event I get a notification from my wallet app saying the ticket has changed to HOB (House of Blues). No email telling me of the change whatsoever. These same tickets are now being sold for 15 dollars a ticket and are now in a standing room section. I paid for the Hifi. More importantly, I paid for 4 seats so we could be comfortable and with the venue change they would not match our tickets to be in a seat, nor would they reimburse me the difference in price so I'm not only out $300+ dollars - we will not have the same experience. Vivid Seats - you are a joke.

Bought ticket day of game; never got proper code (ticket) on phone to get into ball game; spent 1-2 hrs trying to correct with Vivid and could not get through. Could not get into stadium, Vivid will not refund my money. I will never use them again. Terrible company. One person hung up after 1 hour wait (Barns) and another person (Jen) told me since event passed no refund. Horrible business approach.

One of the worst customer service experiences I've ever had. I received the wrong tickets to a show, 4 days prior to the event. Every time I tried calling or talking to an agent online was an hour+ long ordeal - they clearly extend out the hold times as much as possible to avoid the costs of problem resolution. When I did manage to talk to someone, they inevitably repeated the same lies for me to wait and it would be resolved. I never did receive the correct tickets - luckily I was able to buy prior to the show from another site. Their "100% guarantee" is complete garbage. I'm in the process of trying to get my refund right now. Have tried calling them 3 times so far and it's still "being investigated", even though they've already previously acknowledge the mistake. I'm not holding my breath.

I never received my tickets. I started attempting to correct this a week prior to the event. I never got a response. I finally waited an hour on the phone. I spoke with a representative who wasted another 30 minutes of my time and never did anything. I had spent over 700 dollars. Now I have to try and get it back. But since you can't really get through to anyone....

I purchased tickets to a baseball game and never received a confirmation email. I called customer service and was told I misspelled my email and the only way I could get my tickets was to cancel my order and get a full refund, but I would have to re-purchase the tickets with a Vivid seats card or ebay card. I did so and then he stated that the only way they could refund my money was to activate a vivid seats wallet for an additional cost. The customer service agent was scamming me and I never received my tickets. I do not recommend doing business with Vivid Seats, they are scamming their customers and very soon they won't have any.

I purchased two tickets ($1,000.00+) to a concert. The tickets were suppose to be transferred electronically but I never received them. I called customer service four different times prior to the event. I kept getting the run around on my tickets. The day of the event I still haven’t heard back from customer service and I never received my tickets. The next day after the event I called a final time to request a refund. Customer service was still no help. At this point I was done with customer service and the company altogether. I have recently filed a dispute with my bank in order to receive my money back. Vivid Seats should be ashamed of themselves for stealing and scamming people. I am extremely disappointed and will never purchase from them again. Always book with a direct source.

Bought tickets to a baseball game. They were supposed to transfer tickets to the BallPark App and the link they sent was broken. I contacted customer service SIX times to get it resolved. They said they could only help me if I provided another email. I gave them my university email and they said that wouldn't work. I gave them a different email and still haven't received any information and it is 24 hours before the game. I am out $100 and they will not provide me and with refund. They said I could resell but how am I supposed to resell tickets I don't have access to? This is truly just a scam.

I ordered my tickets on Vivid Seats and my credit card was charged. I noticed the next day I never got a confirmation or the tickets. I went to my bank statement and noticed that I was charged and refunded. They never said that I was being refunded, so their customer service is horrendous. Go to StubHub. You may pay slightly more but you will not have any headaches. If you're looking for a bad time go to Vivid Seats.

You are looped around with robocalls and can never reach a customer service rep. I will never use them again!!!! You can not redeem credits via their supposed rewards program. I have tried on their mobile app and on a laptop, no assistance is available. They don't respond to their supposed contact via computer either.

I tried to contact them via email on their website, "live" chat (twice), and their 800 number. "Live" chat is not live. It's an endless loop, and kept saying my order number or my other identification were not on file. The phone call resulted in a long series of automated choices, and then a notification that I would have a 41 minute wait. So I called my credit card company, explained the situation in detail, and filed a dispute. Within the hour, Vivid Seats sent an email asking me to complete a customer satisfaction survey. LOL - But they still have not contacted me about the canceled concert or my tickets. I will never buy from them again.

You cannot escalate and they refuse to assist. Just simply state, "We cannot help you" and have an attitude when talking to customers with laughing and disrespectful remarks in the background. Most importantly Vivid doesn't follow their own terms and conditions. Vivid broke their own terms and conditions and refuse to help their customers. Vivid robbed me of nearly $900. Vivid advertised a date of an event that had already been changed as the original date. Once the tickets were bought vivid then decided to notify me that the date changed when it had in-fact already changed several days before that.

I paid for tickets, Never received them. Contacted customer service who repeatedly hung up on me. They have a 100% buyer guarantee that is "Designed to give you full Peace of mind, safety, and security." They did not honor this! I did not receive valid tickets and they were not delivered prior to my event. It also says that they provide excellent customer service. I spoke to 2 reps last night (Samuel and Emma). Samuel was rude and hung up on me, said they had "Proof that the tickets were delivered", I asked him to share that proof and he hung up on me.

They say they have a 100% buyer guarantee and if tickets are changes they will give equal or an upgrade. The tickets that were sent were not the ones I paid for and were not as good. Their customer service was terrible, 2 representatives said they were working on it. A 3rd, while we were driving to the concert said if I didn't think the seats were comparable, they would make it right (all after being on hold for at least 3 hours!). When I called to make it right today, they said they couldn't do anything. I plan to take them to small claims court.

They sent me the wrongs seats for an event. I ordered VIP tickets to a concert and received GA tickets 5 days before the event (which cost 1/10th the price). I called (had to wait on hold for an hour), I emailed, I did their live chat. I interacted with individuals, but never received a response or refund, and the event came and went. They are an ABSOLUTE SCAM and take advantage of their customers. NEVER AGAIN.

I paid over $800 for 2 tickets to a Bruno Mars concert in Las Vegas (including a whopping $95 service charge per ticket). According to UPS, the tickets were delivered and I signed for them on August 4th. However, I was not in town, nor did anyone else at the address sign for or see a UPS package. I filed an investigation with UPS who suggested I contact the sender. I contacted Vivid Seats. It takes hours and is nearly impossible to reach anyone on the phone or live chat.

I bought tickets to a concert against my better judgement under the guise of the 100% buyer guarantee. My tickets were not transferred. I was smart enough to screen record my activity which proved the tickets did not transfer. I followed the helpful tips on Vivid website, including using different internet browsers, and finally at the suggestion of Vivid, signing in from a desktop (to retrieve mobile tickets?). I left the venue, back to home signed in from the desktop, no good. Tried with a different browser, no good. ***All action recorded via screen recordings or cell video.***

I ordered tickets to an event that was scheduled to happen in 2020 that was postponed due to COVID. I emailed customer service and they told me to wait it out since the tickets will be eligible for the new rescheduled date. Well it's been a year now and I recently sent a message saying that I just want my refund. They refuse to give it to me and advised I should sell my tickets. Who is going to buy tickets to an event that doesn't exist? Absolutely absurd. I will no longer be purchasing from Vivid Seats again. Will also be advising people to not purchase from this company as well.

I recently bought a ticket to go to Bass Canyon and the ticket was a scam! I thought it was just a reseller reselling a ticket, but it turned out to be a digital ticket when the event doesn't even have digital tickets. When I tried to contact customer support about my ticket, I wasn't even able to reach a CSR despite waiting several hours. Overall this site is a total scam and they don't check their sellers.

I had ordered tickets to see a concert, which got postponed due to Covid. By the time it was rescheduled, I was no longer able to attend. So, I tried to get a refund because I would not be able to use the tickets, which were over $200, but because of their “all sales are final” policy, it was not an option. The only way to get a refund is if the event gets fully cancelled. So I then tried to resell the tickets to get my money back. It is the most confusing system to get to the actual selling of the tickets, and once I was there, went through the process of filling out all my information, I get an error message saying that the event must be two days or more for me to be able to sell the tickets. Yet I’m sitting here, more than THREE DAYS from the event. Customer service was no help whatsoever, and I highly recommend that if you are considering buying tickets for anything, use another service. Ticketmaster has never let me down.

Lynyrd Skynyrd cancelled their concert on the same day we were to go see them. I was on the phone all day that day trying to contact anyone at Vivid Seats.... Phone and chat and never spoke to anyone, was on hold the whole time. Sent emails never responded. Got thru today and their answer for a refund was resell them, after I told them the concert was yesterday. Brad Paisley was another act and they said tickets were still good for that. I will NEVER buy from Vivid Seats again. Terrible response time and no consideration for a same day cancellation.

We bought 2 tickets for the Sebastián Maniscalco show which was supposed to be on June 25th 2021 in Atlantic City NJ. This show was rescheduled for August 6 2021, and we were not able to commit to new date because we are from Florida and we were not able to get days off work for the new date. So we called customer service just to find out that there is no refund. They advised us to resell the tickets on their application. We did that, sold our tickets and shipped them to the buyers. Then we found out that money for our sale we will get in 7 days after the event. So we waited till after August 6. Today is August 9th, I got an email that my order is canceled and we need to resolve monetary issues. I called customer service, they even couldn't find my sale at all, guy hang up on me after 2 hours on hold. In their application my sale had disappeared. So I have a feeling it is BIG SCAM!

DO NOT BUY FROM VIVID SEATS. THEY ARE INCREDIBLY SHADY!!! I ordered a $40 ticket for a concert in my city through Vivid Seats, and the tickets were estimated to arrive to me via electronic transfer on August 1st. 5 days later, they still hadn't arrived so I tried to reach out to customer service. I was on hold for hours and so I used the live chat feature.

Terrible experience! First charged a huge fee after the ticket price. Then tried to contact them & the text link didn’t work, tried the chat, it didn’t work so I waited on hold for an hour to finally speak to a human. I explained that I didn’t have a printer to print tickets off my phone but also there was no option on the tickets to print. Well I was just told I have to print them out, even though there was no option to print. They said there was nothing they could do, even though it stated on their website for a small fee, they could send tickets. So here I am, out $200 & no concert to go to! Nightmare to deal with!

Updated on 06/21/2022: I purchased tickets in January of 2020 to attend the Country Music Festival in Nashville TN in June of 2020 from a 3rd party ticket reseller, Vivid Seats. The festival was cancelled for 2020 and again in 2021 and just occurred now this past weekend, June 9-12. When it was cancelled for the second time, not knowing if I would be able to attend that far out, I requested a refund. I was told that the sale was non-refundable. This was a large purchase. It was a dream of a life time vacation, and we wanted really good seats, so we splurged. We spent much time on their website and selected the very best seats we could afford, paying $722 per seat. They refused to refund our money. So we made plans to go to the show. We had many communications leading up to the time of the show. They had originally told me that they would send me the tickets one week prior to the show via UPS overnight.

I ordered tickets through Vivid Seats and never received them. I was forced to buy alternative tickets 15 minutes before the game! They have since stated on their app that cancelled tickets are not refunded. I never received the tickets even if I did want to cancel them!!! They make it absolutely impossible to talk with anyone at the company, and do virtually everything via "On-line Chat", so you rarely are dealing with a human being. Even if you do manage to "engage" with a human being, they give you the complete runaround, and never stand by their word. DO NOT DO BUSINESS WITH THIS ORGANIZATION!!! THEY ARE SCAM ARTISTS!!!

Look...It is simple. Vivid Seats is a scummy, shady company. Just buy the tickets from the actual venue and put these quacks out of business. All they do is snag first time buyers. Look a FEW repeat buyers there are. ZERO chance you will ever get what you paid for.

Worst customer service ever!! I spent at least six hours on four different occasions trying to get my issue resolved, I asked to speak with a manager and was told the managers do not except phone calls. They outsource to a different country, very hard to understand on the phone. I purchased tickets to take myself and my 10-year-old special-needs daughter to a baseball game in a city that required air transportation and a hotel. Before we board the plane I tried to call Vivid seats to inquire why I haven’t received my tickets yet and should we board the plane not having our tickets, I received a text stating that my tickets were sent and ready on a Monday and we did not leave until Thursday. They told me they guaranteed it and then I should board the plane we flew into the city two days before the event, first day no tickets, second day no tickets. One hour before the event no tickets, short story tickets never came.

Purchased tickets on 3/3/21 and was promised delivery of ticket on 7/28/21 by midnight, 7/29 we were told we’d receive tickets by midnight 7/29. It is now noon on 7/30/21. Vivid has now told us we will receive tickets up to 2 hours before the start of the concert or our money back! We have close to $1000 invested into the concert/weekend and a 10+ hour round trip drive to attend. Very very disappointed. Even if we received the tickets we don’t then deserve the wasted time and stress this is causing. Stay away from vivid. Buy directly from the venue….

We ordered tickets for the Motley Crew concert back in 2019, of course due to the Pandemic it was rescheduled, this we understood. However this concert has been rescheduled two more times, no going into 2022. I had contacted Vivid to ask for a refund and they don’t Refund, instead you have to then list the tickets yourself! On top of that even after I had sold my tickets, we have to wait until the day of the concert to get paid for them? They make it very difficult and it’s hard to reach a person on the phone. Don’t waste your time and money here. I have now lost over $300.00. Not cool.

We had tickets to a concert which was rescheduled due to COVID to an entirely different year. No credits or refunds will be issued by Vivid Seats even though we cannot attend the new date. This seems like a very shady way to due business, especially with the current state of COVID shutting down things.

I ordered tickets in March 2021 for a July 2021 concert. Week of concert no tickets. I call and they say not to worry. I will get in with 100% entry guarantee. 2 days before show same thing. 1 day same thing. Day of show no tickets. 2 hour and 25 minute wait times on phone and no response to chat. 7:01 get an e mail that I won’t be getting in. Show started at 7. Ask about 100% guarantee. No response. I would not ever recommend this company.

I purchased two baseball tickets off of Vivid Seats. I can not go to the game. I tried for 30 minutes to reach a real person at customer service. When I finally got to talk to someone they could not help me. I wanted to list my tickets back on Vivid Seats for sale. The form to sell wants my seat numbers which do not show up on my order. Customer service's advice was, "Wait until you get your tickets," which it said is the day before the event and then list them. The customer service person said sometimes the seller will release the tickets early, no help. Can I get in touch with the seller. No help. The worse customer service ever.

I ordered tickets through Vivid Seats and never received them. I was forced to buy alternative tickets 15 minutes before the game! They have since stated on their app that cancelled tickets are not refunded. I never received the tickets even if I did want to cancel them!!!nThey make it absolutely impossible to talk with anyone at the company, and do virtually everything via "On-line Chat", so you rarely are dealing with a human being. Even if you do manage to "engage" with a human being, they give you the complete run around, and never stand by their word. DO NOT DO BUSINESS WITH THIS ORGANIZATION!!!! THEY ARE SCAM ARTISTS!!!!

Bought tickets for a client and had major issues and tickets they sent were not valid when client got to PNC Stadium. I'd never use this service again. Horrible customer service and could never get anyone on the phone. Do yourself a favor and just use Ticketmaster a reliable service. This company is trash.

Ordered tickets to a game and realized after I accepted them that it was the wrong date and they were on the road hundreds of miles away. I immediately tried to cancel them and they would not refund the money. They said I am stuck with the purchase. I lost over $300.00. They just didn't care.

I bought tickets through Vivid Seats and then the show was rescheduled for 6 months later. This doesn't work for me and when I requested a refund I was told there are no refunds. They told me to try to sell my tickets to someone else.

I ordered Ron White tickets 5/2020 for 7/2020. It was rescheduled to 7/16/21. We went to see the show last night to be told it has been rescheduled to 7/2022. I was not notified of the 2nd cancellation. I feel this is a valid reason for a refund but I cannot get customer service on the phone and the live chat is pre generated & states they do not provide refunds, instead I have to try & sell the tickets. No one is going to purchase tickets for a show that has been delayed for 2 years.

I purchased a ticket for a PGA golf event taking place in August 2021. After making the purchase I have no idea when or if I will be able to have access to my ticket. I've not been able to communicate with them in any way, shape, or form. They say a shark does two things: kill and reproduce. That perfectly describes Vivid Seats. I hope this serves as a warning to others about crossing this company's wake.

Vivid seats is an online scammer. This company acts as if they will sell you tickets but will only sell you false hopes backed by debt. I order tickets for the April Fools Comedy Jam...and boy was I a fool for using them and not a well known/trusted vendor. Here it is July 2021 and I have yet to have gotten a refund. When I contacted the company prior to the event to ensure it was still scheduled, I was ignored/sent automatic responses with no resolution as to what was going on with my tickets or my $800 almost $900 purchase.

I have tried contacting this company for a year regarding my concert tickets, trying to get an answer of whether I am receiving them or getting a refund with no luck. My concert is in a month and I can not get through to a person or a response via email and still have no tickets!! I bought these for my mother for Christmas and want my refund to buy tickets from an actual place or get my tickets but this company is awful and I feel completely scammed!!! DO NOT USE VIVID SEATS!!!!

We purchased 2 seats to the Dave Matthews Band for the show in West Palm Beach, Florida scheduled for 8/1/2020. The show did not happen due to the pandemic but Vivid Seats would not issue a refund. The show was postponed for an entire year. Unable to get anyone on the phone for a year. No response to emails and their 'live chats' were computer generated. We don't live in the area and are not able to make the rescheduled show, nor do we feel comfortable around 20,000 drunk fans that will not be required to wear masks. Lost almost $200 but the lack of customer service response is why they get 1 star. I will never use them again and will join the class action lawsuit against them for not refunding money during a pandemic. Best of luck to all of you....

This company is a complete scam. I purchased theater seats for a Lindsey Sterling concert in Vail, CO. I paid $166.00 for 2 theater seats. I selected the seats I wanted. What I didn't do, was look at the receipt to see that instead of selling me what I ordered, they sold me lawn seats. I contacted the company, and they claim that their terms and conditions state that since I didn't dispute the tickets when I received them, I own them. I volunteer at the venue and can get the lawn seats at no cost. A total waste of $166.00.

I tried purchasing playoff tickets and received an email & text confirming our agreed price of $6628… About 10 mins after purchase I received a text saying do I authorize a $10,250 charge from Vivid Seats. Of course I text back and said I would like to pay my agreed price. All of their customer service is in India and they don’t give two ** about your problem.

Perhaps the most frustrating online experience I've ever had: 1. Baseball game tickets not delivered on time -- missed first three innings trying to find tickets. 2. Vivid Seats makes you go through a separate Ticketmaster account, but failed to deliver the tickets. 3. Made approximately 10 attempts to work over phone or by chat to find tickets while game was going on -- all completely incompetent and futile.

Bought tickets, they got wrong date and email address (but got payment correct). Event rained out, only Live Chat. Could not use because of "wrong email" little hope of getting a return. If you have a choice of paying double or getting free tickets from Vivid...Pay double...don't use vivid!!

I purchased Phillies tickets on 5/11, for a game on 7/1. I knew they would not come through electronically until at least the day prior but now the day of the game and 4 customer serv. reps & hours later I'm still trying to get to access to my tickets. I was told I had to wait for the seller to resend a link for the tickets and that may be up to 2 hours prior to the event and they could not even tell me if I would get my money back or not if the seller does not send the link by that time. I was told to call back if I don't get the link, keep in mind I was on hold for a min. of 30 min each time so now we'll be an 1.5 hours away from game time and I live an hour away. The tickets were also not cheap and a Father's Day gift for my Dad, the customer service reps did not care at all, just said there is nothing else they can do, it's pretty much out of their hands. Very frustrating and I will never buy from them or another second party service again.

I purchased sports tickets to the Boston Red Sox vs. Houston Astros for the June 10, 2021 game via Vivid Seats online website. I took possession of the tickets "digitally"....On June 10, 2021 I drove to the game (which is over a two hour ride from my house in Cromwell, CT). When I got to the game I attempted to scan my digital tickets at the gate of the Red Sox stadium and they were denied. About 20 minutes prior to me getting to the game, I received an email from MLB ballpark app that the tickets were "cancelled" (once you purchase baseball tickets from any third party provider such as StubHub, Vivid, etc. they are transferred to this app).

Me and 120 other people were left out of a concert because of buying tickets through Vivid Seats. IF YOU WANT TO ATTEND A CONCERT AND NOT BE ALLOWED IN, DO NOT PURCHASE THROUGH VIVID SEATS. Not only was the QR code not detectable by the QR code scanner, but the QR code disappeared on the app after the event started. Sounds fishy? Let me elaborate further... Vivid Seats does NOT offer any Customer service after 5pm, which is funny enough, concerts and events usually happen after that hour... I suggest to stay away from this company, especially since Ticketmaster is exclusive with their system of event tickets.