Vivid Seats Reviews

Beyond Disappointed: I purchased 4 Phillies spring training tix in January for the March 17th game against Toronto, Email said confirmed, Vivid app said they were on there and the MLB ballpark app said they were on there. I traveled to Clearwater from New Jersey, drove to stadium only to find out when I opened the tickets on my phone all my tickets were rejected! I went to ball park customer service only to be told that my seats were sold to someone else! When I contacted Vivid seats I was told they would put a claim in for me (claim was rejected).

I purchased tickets in February for the Margarita Fest. The tickets were to be transferred to me today, or earlier. Yesterday, I received notice that they were ready for transfer. (from an Australian TicketMaster account for a Missouri event) I still can't accept them. I receive an error each time (multiple times) stating the tickets cannot be transferred at this time. I want a refund and they say they can't refund me. I will be contacting multiple organizations about Vivid Seats and their policies. They say I am buyer protected, yet tell me since the sale occurred they can't do anything about a refund.

Today was not a good day for me. I was so excited about purchasing a Janet Jackson ticket today. I received an email regarding my purchase, and I called. The rep was nice, I informed her about the email that I received regarding the ticket for Janet Jackson in St. Louis. She informed me that the seller isn't corporate and my ticket needs to be replaced. Everything was done in an orderly way. Once I logged in to receive my e-ticket, the ticket is in was Hollywood, FL. I live in St. Louis, MO. I have been trying to rectify this and no help. I really believe this is a scam.

I purchased 2 tickets to a concert one evening and called the next morning to cancel. That is not an option and apparently the tickets I 'bought' had to be picked up in person from the seller on the day of the event... Next option was to sell them. They can't even do that! I don't have the tickets and they suggested I Google search ticket sales and take a screenshot of the section (no seat or row) that I am supposed to sell and transfer after I pick them up in person on the day of the event. Bottom line they are a weak middle man and only sell tickets they don't have for a huge fee. With no mechanism to put them back up to sell for a loss. RIP OFF ALERT - I will never use them again.

Vivid reached out and made it right after my review on Consumer Affairs, which I’m thankful for. Although it shouldn’t have to get to this point. I have a feeling, like most companies these days, they outsource their customer service and that completely negates company/customer relations. I also understand that there are likely lots of people trying to scam the situation and further muddies the waters. In short, they made it right and that’s all that matters.

I was so disappointed and frustrated by my recent Vivid Seats experience. In early January 2023 I bought mobile tickets to an Arkansas Razorback baseball game on Sunday 3/12/23, 1pm, on Vividseats.com. My game tickets cost several hundred dollars, and we made plans were for a 7-hour, overnight family trip from Louisiana to go watch Louisiana Tech play Arkansas.

I bought 2 tickets to a concert (Andy Schauf at Great American Music Hall in San Francisco on March 3rd), and when I went to the event, Vivid Seats only had sent me one ticket in a pdf. They charged me for both. I tried to download their app, and use the Vivid seats app (instead of website) and even still, the app only let me download a pdf which contained a single ticket. Attempting to view the tickets directly in the app did not work either (again, only one ticket was visible). They suggested that I wasn't swiping (e.g. Up or to the right) or that I wasn't noticing that there were two pages. They insisted that they sent me two tickets.

We bought tickets for a concert months ago. VividSeats assured us, 100% guarantee we’d get our tickets before the show. Two days before? Nothing. Reach out to buyer, nothing. Come day of concert, start the three hour drive to the concert while constantly trying to call VividSeats to figure out when we were getting our tickets. They kept stringing us along, guaranteeing them 3.5 hours before the show. Then once that happened, guaranteed 2 hours before the show. Then when that didn’t happen, we’d 100% get them before the show.

This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. I suggest never doing business with them.

Ordered tickets for Gary Allan concert last September. Promised by 2/23. First received an e-mail asking me to call because there was an issue. The issue was they didn’t have the tickets, but had 2 close by. These were special seats, including dinner and first 2 rows on the dirt. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. When the tickets never came, I contacted Vivid repeatedly. Could never get the tickets. They offered “replacements,” which were inferior and DID NOT include the dinner and up-front concert seating. SO basically, they lied in the e-mail, and lied that “replacements” were offered. They refunded, but I am out 2 nights for the hotel. HORRIBLE experience. Suggest you use another ticket broker.

Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! All they say is their sry, well so am I! Ticket master from now on!

I purchased tickets well in advance and the tickets weren't cheap. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. I'm very disappointed in Vivid Seats. I will not be using this company again and will never refer a soul. Thanks Vivid Seats.

I used their site this morning to purchase two tickets to a show. It asked how many tickets I wanted which I selected two. It told me the section of the tickets but not the exact seat numbers. Nowhere on their site did it say that these two tickets wouldn't be next to each other. After all, I selected that I wanted "2" tickets not "1". It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I had to call to verify that these seats are in fact in different rows one behind the other. I was told that I should have known that by this note that was listed:

TLDR: They don’t allow order cancels if you make a mistake and won’t do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. I’ve only purchased tickets from this site twice. The second time was one of my worst experiences trying to buy event tickets.

My father bought a couple tickets on this website not knowing it was a complete scam. The Gypsy band was cancelled, therefore he should have received his money back not including the fact he also bought insurance. After several frustrating calls to Vivid Seats they claim they did not get notification the concert was cancelled and would not refund my father, who is a cardiac patient know less.

I purchased tickets to Nitro Extreme stunt show and was charged triple the amount for show tickets. I feel they were not looking out for the consumer and price gouging. People work to hard to be taken advantage of.

Vivid Seats informed me tickets were transferred, however, I never received an email from the seller nor a notification to accept the tickets in my Ticketmaster account. Vivid Seats informed me the transfer would take place within Ticketmaster. I contacted customer service the day of the event and they stated "Since we are able to troubleshoot and confirm that tickets are not able to be located, we will be submitting a request for a retransfer. However, I would just like to let you know that this is still not guaranteed and may take some time as this has to be confirmed by the seller."

Do not try to sell a ticket on Vivid Seats!! We sold four tickets per the instructions on the Vivid Seats email and were told everything was done correctly on our part. Three days later after the event had already started, we received an email saying something went wrong. We called again and they said everything on our part was correct. Fast-forward to yesterday, they are saying they gave the four tickets to the people for free and are now charging us an additional almost 3 thousand dollars for not completing the sale correctly. Shouldn't they have told us something went wrong far before the event and not after it already started and after we had confirmed we did everything correctly?

I contacted CS because I cannot access my tickets via the website and they were never emailed to me. I paid $342 for 2 tickets to an event. Paul, the service rep, refused 4 times to connect me to a supervisor. He told me my only option is to borrow someone else’s smartphone and download the app. I refuse to download an app to access tickets that were supposed to be emailed to me. False advertising, because there is no way to get the tickets unless you download the app. They are not really emailed. I will be disputing this charge with my bank because The tickets were never delivered to me. Don’t do it. Go to a reputable site that doesn’t for customers to download apps.

I purchased 2 tickets for a Steve Harvey Vault Empowers conference in 2021 that was canceled. Unbeknownst to me the event had actually been canceled before I purchased the tickets from Vivid Seats and they still let me buy them. I was trying to use a credit from a Billie Eilish concert that was expiring so I was searching on Vivid Seats for something of interest. Not only did I use my 600 dollar credit I paid additional money for another ticket both totaling over $1000. I have reached out to Vivid Seats numerous times and Vault Empowers has reached out to them as well. Yet they refuse to even issue me a credit for an event that was supposed to take place now 2 years ago. I only get a canned email response that says the event is postponed and not canceled.

They sold me tickets to the Fiesta Bowl that obstructs seeing the entire field in which they did not disclose at the time of ordering. They refused do anything because the railing is part of the stadium structure. The customer service was absolutely useless and refused to escalate the matter. I’ll never buy these guys again especially with price the extortion they use.

Ordered tickets for Christmas presents for bowl game. 40 yard line and 19 rows up. Great seats. But never received tickets when scheduled. Called customer service. Finally got sent 10 yard line tickets in corner. No refund. No discount. Terrible experience. I will never deal with them again. They wait till last minute to switch tickets when you basically have no choice. Very unreliable. Don’t be fooled by their guarantee.

This is the biggest scam known to man...if you've ever wondered how to make $500 disappear from your bank account faster than anything and get nothing but the runaround in return, buy from Vivid Seats! I bought the tickets online and allegedly the seller transferred them, but I never got them. After spending hours on chat and on the phone with customer service reps who cannot communicate and after being hung up on numerous times, Vivid CHEATS told me they had evidence the seller transferred the tickets but could not tell me what that was so that I could pursue the tickets through the seller's broker (Ticketmaster). I had no choice but to put in a dispute with PayPal, who rejected it. I didn't get to go to the concert and spent $500 for nothing. DO NOT USE VIVID SEATS. JUST DON'T. This is an extremely common ploy--all you have to do is search the forums on FB to see the scam.

WE bought tickets from Vivid Seats ...We went under a level 3 road emergency and were told if we are on the roads we would be fined or arrested .... Vivid is refusing to refund our money ... They say it is out of their control .....It is out of our control also ... We tried to go but were told to stay off the roads!!!! We are now out 365.00$..... AGAIN Never buy tickets from VIVID!!!! NEVER!!!!

I purchased tickets for the UCLA vs Arizona State football game and wound up with seats that were completely blocked by a stairway. We were unable to have a clear view of the entire football field. In addition, constantly people would come up the stairway and stand directly in front of us. When people were asked to move it would start heated arguments. In over 60 years of attending football games, it was the worst experience of my life. I have asked and written Vivid Seats to request a refund for the tickets and even sent them photos showing how the view was blocked and they refuse to refund anything. Terrible company and I will never do business with them again.

This company is the ultimate scammers. I ordered 100 level seats in the spring for the Seahawks regular season. I had zero correspondence until days before the September game even after requests from the company prior. Two days before the game, I was sent tickets for the cheapest seats in the entire stadium. Our backs were against the concrete wall in the last row of the stadium. This reseller is as crooked as they come! I have all correspondence proof should anyone care to see it.

I purchased a parking ticket for a football game at SoFi stadium. I notice days before the game that the pass had no bar code. I called Vivid Seats with my concern and was to that since the ticket said my license plate was verification and I did not even need to speak to an attendant. When I arrived I couldn't even get into the structure without talking to an attendant. The attendant said that there must be a bar code or QR code and that the ticket I had purchased would not be accepted. I had to purchase another one on-site. I again contacted Vivid Seats.

DO NOT USE VIVID SEATS for ANYTHING whatsoever!! Vivid Seats sold me the wrong tickets to the Army/Navy Football Game, ‘22!!! I had two phone conversations with a “salesperson” CHRIS **, and on September 1st, I ordered 4 tickets (for nearly $2,000.00) to sit on NAVY’s side. I spoke about my son, a Midshipman at the Naval Academy, and CHRIS ** and I discussed where in the stands that the Midshipmen would be placed and our attempt was to be seated up from them or nearby.

I bought a parking ticket on their website and they said it was delivered. They couldn't confirm that it was delivered although they said that the person that sold them the tickets delivered it to me. I wanted proof from them. They said they would not offer proof 'cause they could not offer proof. They can't send out in outbound emails. They sent me a copy of my receipt that didn't show anything except for the fact that I purchased the tickets. I would not suggest this my worst enemy.

I purchased tickets from Vivid Seats through Groupon. I picked the section I wanted and paid for them. After the sale the tickets came from Vivid seats and they were NOT the section I wanted or paid for. I got tickets in the Balcony all the way to the ceiling of the arena. I paid way more money for mezzanine level. I contacted Groupon who told me to contact Vivid seats who then told me, "TOO BAD FOR YOU. NO REFUNDS!!!!" I was RIPPED OFF!!! Vivid Seats are scammers and so is Groupon. There are many more ticket merchants out there so Run don't Walk to find honest ticket sellers. Vivid seats are NOT!!!!

Purchased Jeff Dunham tickets for Jan. 27, 2023. Received email saying tickets ready. I clicked on the link sent to retrieve tickets and got a message saying cannot sign in with that email address. Had multiple chats with Vivid Seats to no avail. I called and spoke to someone at vivid seats and again to no avail. It looks like the seller sent hockey tickets that cannot be retrieved. The Jeff Dunham show is on Jan 27, 2033 and there is no hockey game at home or away that night. I told vivid seats that I've been scammed and asked for a refund. Even though I have ticket protection they still won't reimburse me.

This company is complete fraud. We drove from Dallas to Houston for a date night thinking we had front row seats to a concert. Got there. No tickets were sent to us and no one could help get the tickets.

I could not get my ticket successfully transferred to me - I was able to get the link asking me to click the transfer, but it failed at the very last step as I tried to submit my account email and password through multiple efforts. I eventually had to purchase a physical ticket from the will call window with much higher price. I called customer service to ask for refund but was told per its system the transfer was a success. A frustrating experience for me.

I ordered tickets to an illusion show for me and my daughter on October 28th. The show is November 26th, I wake up that morning still with no tickets. My tickets were confirmed the whole time and stated so on the app even the morning of the show. I reach out to Vivid Seats and they tell me my tickets are gone 7 hours before show time. Never contacted me ever to tell me, never made effort to make it right. I ended up on the phone for 2 hours trying to get different tickets. They offered me terrible seats, understandably because the show is that day and there is nothing left but crap seats. They did not offer me website credits, financial compensation or even a apology for everything that I was put through. If you use this company good luck, I never will again.

My husband purchased tickets for the Michigan game in Ann Arbor for Sept 24th 2022 game. Tickets were over $1,000 with insurance. We booked a hotel in Chelsea, MI for Friday night so we didn’t have to travel as far for Saturday's game. We traveled about 3 hours to Chelsea and made it into town late Friday night. As we arrived into town, our brake lines blew we had absolutely no brakes in our vehicle. We tried for hours to make contact with towing companies, parts stores, etc to get the brake lines fixed but had no luck. Saturday morning, early, my husband and father in law walked a half mile to the closest parts store to get parts to the fix the brake lines in the parking lot of our hotel. By time we were able to get the vehicle fixed, we had already missed the game. We looked into renting a vehicle but every rental company said we would need to bring the vehicle back to Ann Arbor (a 3.5 hour drive for us) Monday.

I did not receive any of my tickets. Customer service is very rude and also I got a complete run around! I’ve been dealing with this since 6am so I’m gonna keep it short! Stay away! They have policies in place to protect themselves but trust me you will not see your tickets and also you will be overcharged by hidden fees!!

Bought tix on Vivid Seats on 08/31/2022, to TCU football game 11/05/2022. On 11/01, the day tix were to be delivered, was sent a Message that I could not have my seats as purchased (Row M) but would receive others on Row Y. (next section over). Ticket agent said the new ticket offer was a downgrade from my original tickets. Compensation/price adjustment was refused by seller. Vividseats said I could cancel the order or be given even worse tickets. Ticket prices have gone up and seats are very scarce so we got scammed. There seems to be no consumer protection against this type of abuse. What can be done?

A couple months ago, I purchased 2 tickets to the muse concert on 10/11/22. Fast forward to 10/11/22, I have the AXS app downloaded and I’m logged in with the same email that ordered the tickets. There are no tickets showing on the app at 6pm and the concert starts at 730pm even though I have a confirmation number for my order stating they’ve been delivered. I start by contacting AXS— AXS tells me this is an issue on Vivid Seats end and they can’t even see the tickets. So I call vivid seats and end up being on the phone for 27 minutes with the first rep who is unable to troubleshoot my tickets to the AXS app.

The tickets I bought were posted before they were even on sale, they were more expensive than originally posted, and Vivid Seats added $100 processing fee on top of that. When I realized all this. It was already too late. Vivid Seats wouldn't refund/cancel the sale and recommended reselling the tickets on their site instead. Ticket Master isn't much better but at least they're upfront when they rip you off.

Bought tickets to a sporting event Tickets were promised for 2 days before, 1 day before then the morning of the event Tickets finally arrived 4 hours after the event started Customer service was awful - customer service people were not from US but said they lived in Chicago - asked them for best deep dish pizza and their script clearly did not have those answers. Getting refund was impossible so credit card got it for me. Next time I am going back to Stubhub for my tickets.

DO NOT DO BUSINESS WITH VIVID SEATS! In a moment of insanity and excitement about seeing this new show, I stupidly placed an order with Vivid Seats for a total of $1376.37 on the 3 tickets I ordered for April 15 2pm tickets to Tina The Musical at Mortensen Hall at The Bushnell in Hartford, CT. I quickly realized my error and messaged Vivid Seats to cancel. I could not get through to Vivid Seats; they said they had no record of my order. So I filed a charge dispute with my credit card company Capital One. According to my friend who I plan to travel with to see this show, this is what the venue Mortensen Hall at The Bushnell in Hartford, CT had to say about this order when she called to verify the availability and true cost of tickets for this show: "I hate to tell you this but I think you got scammed."

After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I highly recommend purchasing tickets from a verified seller on Vivid Seats.

Paid $800 for football tickets, which were never received, up to the morning of the event. Impossible to get help, total runaround for hours. Ended up disputing charge and having to purchase other tickets.

This company should not have the option to sell tickets online! I purchased 2 tickets at the last minute (yesterday) and the event is today but my tickets are still showing “processing!” They already charged my card. I called customer service and they told me that “refund is not even an option.” Smh. I wish I read the reviews before buying the tickets.

NEVER received my tickets, customer service is a joke, don't waste your time. This company is a scam. Would write a longer review but unfortunately, I'm already 2 hours deep in this today and have no more time to waste. AVOID.

I had purchased tickets on here. Every time I clicked on the link to accept the tickets I would getting this screen that said forbidden. I called customer service explaining the issue, asking for a refund or site credit because the tickets were for that day and I wasn’t able to use it. I spoke to uncountable people and they all told me that I can’t get refund or credit because they have proof that I received the email to accept the tickets. I explained to them that was never the issue. The issue was that I could not accept the tickets. They continued to refuse so I ended up losing out on money for tickets that I purchased but was unable to access. They have the worst customer service ever. Do yourself a favor and go somewhere else.

My tickets never came and I couldn’t get a refund. Horrible. They blamed me on not receiving the tickets. When your company's job is to get me my tickets I don’t understand how it’s my fault. Biggest waste of time and money. Never buying tickets here again.

BUYER BEWARE: We bought tickets and ticket insurance from VividSeats.com for a Jimmy Eat World show on Saturday September 24th in Providence RI. I got the tickets for my son because he is a huge fan! The day of the show, I drove 4 hours and checked into my hotel, which meant that I had to pay for it regardless, and got to the venue just to see a sign on the door that the even was postponed. Vivid Seats didn't email us to notify us about the postponement until 11 MINUTES before the doors were supposed to open. I bought the ticket insurance through the offer on Vivid Seat's website but postponements are not covered under it. Vivid Seats will not refund me either because it's postponed and not canceled. Rescheduling from a Saturday to a Thursday makes it impossible for us to make it to the show, with the 4 hour drive, as I can not take off from work. Now we are out over $300 and he won't get to see the show. This is so wrong!!

Zero stars. This place is a scam. I paid for tix and did not receive any. I contacted customer service and they did absolutely nothing to resolve the issue . I wish I would have read reviews on this company before purchasing tix from them. Pleaaase read the reviews. Anything positive is a fake review!!! Just buy the tickets from ticket master. NEVER VIVID SEATS. This place should be shut down!!!!

7/26 bought ticket. 8/5 was emailed a confirmation that the ticket would be sent on or about 9/23. 9/23 no email arrived with a link. 9/24 9:30am still, no email was received. Contacted Vivid Customer Service via telephone. Customer service rep said she would notify another department and they would notify the seller to “resend” the link to the ticket. 9/24 8:30 pm still no email. This rep said the link to the ticket would be emailed “shortly”. 9/25 The date of the event No ticket received. 9/26 9:30am I called Vivid Customer service again. The rep put me on hold, and came back to the phone to tell me the link was emailed at 1:00pm (Which was the start-time of the event) on the day of the event. All I received at this date and time was an email from the venue stating my ticket (Which I never got) was no longer valid. After multiple attempts to get my money back, all I can do is let other people be aware. VividSeats.com is a rip off.

DO NOT BUY TICKETS FROM THEM!!! I purchased tickets for the Jimmy Buffet concert in Las Vegas for Oct 8 2022, I received an email that the concert was cancelled and rescheduled for March 4 2023. They sent me an email that stated: Can’t Make It?... Prefer a refund? You have 30 days from receiving this email to request a refund from your point of purchase." I called to request a refund and they REFUSED!!! I asked to to talk to a supervisor as they promised a 100% satisfaction guarantee on there website. The operator also REFUSED to connect me to a supervisor even after I asked over a dozen times. She then disconnected me. I paid over $3900 for these 6 tickets. They are now useless to me. I even asked for them to just refund the exorbitant service fees and they refused that too. DO NOT BUY TICKETS FROM THEM!!!

They sold me tickets to a concert that weren’t secured/verified. I paid for tickets then received a call later in the day saying my tickets aren’t available and then they tried to sell me tickets that cost more to the same show but with worse seats. Horrible business practice and the rep who called couldn’t have cared less.

My husband bought a ticket because he was taking me to see Michael Bubble, we asked for a change of parking and they could not cancel because they are resellers, did I realize that they resell it, the real cost was $10, but with a profit of more than 40 dlls and could not just change the ticket, it is a company that I definitely would not buy again. DO NOT buy, expensive and definitely do not buy from them, I cannot believe that they do not solve anything, this is absolutely terrible.

Purchased Padre tickets on Vivid Seats despite their outrageous fees. Got confirmation of sale. Starting 7 hours prior to event started communicating with customer service about non-delivery of tickets. Was assured I would get the tickets prior to the game and they had a 100% guarantee of delivery all the way up to 20 minutes before the game. At 5 minutes was told there was a problem with the seller. Tried to substitute inferior seats. Requested refund and missed the only game we were in town for. Ruined our vacation. Guarantee is total **. Customer service is useless and just stalls and delays. Will never use Vivid again. Zero stars. Buy from another service.

Vivid Seats also operates as Ticketsales.com and is a total rip off with poor customer service and a no cancelation, exchange or refund policy. Paid $499.00 for tickets I thought were directly with the theater. However once the purchase was completed realized this was a third party. Called to cancel and they said tough luck all sales are final. Called the theater which they realize they have a problem and have ceased all mobile sales and trying to eliminate the website. Received the tickets 3 months later with a $100.00 face value under the name Lisa ** which turns out to be a fictitious name to buy tickets. Check the Better Business Bureau site for a long list of dissatisfied customers and complaints.

I purchased 4 last minute tickets to a concert. I was told via phone that I’ll receive my tickets in 3-5 minutes. They never arrived. We had to stand outside the concert for 3 hours calling Vivid Seats, emailing them, live chat etc. and they were “closed.” PLEASE SAVE YOUR TIME AND PURCHASE THROUGH TICKETMASTER! THEY'RE SCAMMERS.

I went on Vivid seats for the first time to buy Raiders Tickets and I should have stuck with my gut and bought through Ticketmaster, but I decided to try to save money on fees, which was a HUGE mistake. The tickets were $188 advertised (each) and after fees - which were not disclosed until the receipt came in my email after wards, that I paid over $500 for these two tickets and then with the exchange rate it costs me $691 for two tickets that were advertised for $188 - I called in to talk to them and they said "Tough luck" and to try to resell them on their website, which was completely unprofessional, as they do not disclose their fees at the time of the sale. I would highly recommend to avoid using this company and stick with ticketmaster, even though their fees are high, but you know what you're paying ahead of time.

I Paid double the price for what was advertised as upgraded tickets. When the tickets arrived, they were for general admission. Tried to discuss with customer service and they were horrible! I did not ask for a refund; I just wanted the tickets I purchased. According to them the seller describes the tickets, and they don't check the validity of the tickets. Horrible experience that cost hundreds of dollars. I would not advise anyone to use this company. I felt frauded and scammed!

Bought 4 seats together for me and 3 kids. They broke us up all around the stadium and refused to fix it. They give "rewards" but they used that as an excuse as to why the seats were broken up. They refused to fix it.

At no point, including now, they will NOT let me speak to a manager, or anyone who can actually help/listen to me and make change. This is literally the only company I've ever encountered that, as a rule, doesn't let customers talk to a manager. ever. Their "guarantee" is not a real guarantee. The day of the concert (for my wife's birthday) I still didn't have my tickets. All day, including an hour prior to the concert, they "guaranteed" that I'd have my tickets. They had me drive to the venue. Nothing. No call. No email. And no tickets. I understand that things/plans can go wrong. But their utter lack of good communication, horrible customer service, and disingenuous use of the word "guarantee" shows that they really don't care about us, the customer.

Zero stars, they do not have the tickets they are selling. They are a third party that will give you every excuse under the sun as to why they do not have your tickets. You cannot find out who the original seller is to contact them, you cannot talk to a manager, they will tell you to contact them 2 hours before the event if you still have not received your tickets putting you in a position to miss out on front row (for standing room only) not being able to have time to buy merchandise, or flat out missing the concert because you are screwing around with customer service. They will refund you the money, but you missed the concert. All of the negative reviews sadly are 100% accurate. Use Ticketmaster and pay the extra to actually have tickets.

I placed and order on 7/23 for the Van Morrison concert in NY. They said my email was incorrect. With a Gmail.co instead of dot com. My confirmation from them and PayPal have .com. No email goes thru for .co. Spoke to them and PayPal. As of yet no tickets or no refund.

Bought tickets for the cats vs Griz game for my wife’s birthday MONTHS before the game… Originally got each ticket for $33. Vivid seats made a mistake and sold me tickets that were already sold. They then reached out to me months after I bought them to tell me that they messed up and don’t have my tickets. Now the tickets are 4 times as expensive and they will only give me a refund… not give me other tickets.

I purchased concerts tickets in March for a show in September and found the pricing to be totally overpriced! When I actually received the tickets (less than 24 hours before the show) the mark up was 150%!!!! Worst part I was unable to attend and when listed on their site to resell they would only sell for the face value! ROBBED!!! I will never buy tickets from them again.

Purchased tickets to a MLB game and traveled to the city for a celebration as we lived in a different state. When we tried to follow the link to accept the tickets, we would get an error. So we never got the tickets. We called customer support and they were initially helpful by trying to retransmit the tickets and told to try again later. The new link didn't work either and everything went downhill after that. Customer Support's answer was always try again later, call back in 2 hours, etc. Never actually trying to help. Then we got less than 2 hours from the game and then they tried to say the only option I had was to accept Standing Room only tickets. They refused to give us a full refund or even a price differential for the downgrade. So don't believe their "100% Buyer Guarantee", because they won't honor it!

They are the worst. I spent $1800 for two tickets and was told that they were in the middle of section K. Well, I got the tickets and they are at the end of the section and I could have bought the same tickets for $300.00 LESS!!! Don't use them. Then when I went to talk to them about it they lied and said I was NEVER told that they would be in the middle of the row. I asked for a supervisor and they would not give me one. THEN THEY HUNG UP.

The absolute WORST company that I have ever tried to work with in buying concert tickets!! The customer service is horrible, and they make all kinds of empty promises just to try to convince you not to cancel your order, even when it is readily apparent that you will NOT receive your tickets as scheduled or as requested. They refused to send me my tickets electronically or via email after they had been mailed to the wrong address, claiming that the tickets had to be physical tickets, even though the initial email that I got from them confirming the purchase of the tickets said that they would be "special delivery" and that I would receive the tickets electronically to show on my mobile device.

ABSOLUTELY THE worst experience I've EVER had buying concert tickets!!! I select my seat on the map (like I've done at every concert I've been to, in my life), then when they send my ticket, it's a TOTALLY different seat!! This "new" seat has an "obstructed view," so WHY would I choose that one over the seat I chose, at the SAME PRICE!?? When I reached out to them, they started citing all these ** "policies" and excuses why they couldn't do ANYTHING! I wasn't even asking for a refund, just to switch it to the seat I wanted in the first place! They were NO HELP whatsoever and didn't give 2 **!!

BEWARE! Do not purchase tickets from Vividseats!! I was screwed over! I paid $300 for two tickets and ended up back in row AA when the tickets were delivered to my email and I called them and they refused to do anything and hung up on me. They currently have tickets for sale much closer to the stage for less than half the cost and they would not trade my tickets. I didn’t even want any of my money back I just wanted different tickets. They just kept repeating the same thing over and over clearly from another country and then hung up on me.

Terrible experience. You will probably pay too much and may not even receive your tickets. Customer service is useless - called four times and issue still not resolved. Use a different site - Ticketmaster, StubHub, anything but Vivid Seats!

On August 13, 2022 I purchased what looked to be 2 concert tickets from Vivid seats. On the site it was listed as "FAST-4GA Row:GA". When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds.

Bought 6 tickets to a concert at Fenway. Paid a large premium for the seats. Vivid sent us the tickets 6 days before the concert. Showed up at the concert and the tickets were invalid. We weren't allowed in. Called Vivid and there was nothing they could do. Had paid for a limo and dinner and then had to go home. It's been over 3 weeks and Vivid won't refund our money. We even bought insurance. Not sure if this is a legitimate business or a scam. You have plenty of choices out there to purchase tickets, pick one that is trustworthy and cares about their customers.

I have purchased 15 tickets through VividSeats. I ran into a problem when trying to sell one and reached out to customer service. Both representatives I talked to, especially Zannie, were extremely rude using phrases such as "as I already explained" with very little explanation on anything. I had to continuously ask for clarification with very little input. The conversation was ended prior to even having a question answered. Come to find out, the customer service representative was not even correct in answering my questions and I lost out on even more money. I had to talk to several other people with no resolution up to date. VividSeats sometimes has okay prices but definitely double check prices as my last two tickets were $70 more than other sites. I will never be ordering another ticket from here. Not worth it.

Steer clear of buying tickets from Vivid Seats. I purchased two tickets from them and the details ON THE TICKETS said event starts at 8. I arrived at 7:45 and had already missed the act I paid ($150 each ticket) to see. Really a bummer. When I called VS they were ice cold and told me times are subject to change, it’s my fault for not checking the venue website, and that I accepted their Terms & Conditions so they wouldn’t process any sort of refund, credit, or compensation. I will not be purchasing from this website again and want to warn other consumers so no one has to experience the letdown that I have. :(

Vivid seats offers tickets to events, much like ticket masters etc. The issue is they don't back up what they sell. Despite a "guarantee". We went to the Rockzilla concert tonight and one of the bands didn't show as they had a positive covid test. The vendor said refunds would be available so we went out to get refunded and because we purchased our tickets through vivid seats, we couldn't get refunded. So we contacted vivid seats and because the entire show wasn't canceled we could not get refunded. And because we left the concert itself to get said refunds, we were not allowed back in. So we missed the rest of the show and couldn't get refunded like everyone else. Don't use this company. They are liars and thieves.

After holding $1,200 of our money for 3 years, we arrived at Wrigley for Chris Stapleton concert to find we were directly behind a large black speaker with zero view of the stage. Submitted pictures and video of the disappointment to be told by Vivid that we did not have an obstructed view therefore no refund. I wish I could post the picture. What a joke of a company with zero interest in the customer experience. Vivid is a disgrace of a company. Highly recommend using alternative apps.

I never used Vivid seats before. They appeared to be a rip-off. The seats were obstructed and terribly expensive. My son wanted to go. All of a sudden I get a $22 charge from an insurance co. Allianz Event. I never asked for this and will dispute it with my credit card co.

I have bought tickets through Vivid Seats for two different concerts. Overall, my experience was very positive. In one order, my tickets arrived via email within an hour or so. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation.

Purchased tickets for a Guardians game for row HH. Received Row J as HH is handicapped accessible and J isn't As I'm Disabled. They Did not honor the 100% satisfaction guarantee. I would Not Recommend Vivid to my worst enemy. I got ripped off..

I purchased tickets for a concert almost 3 years ago that was rescheduled 3 times, twice due to COVID which is understandable. When I contacted customer service about my inability to attend on the latest date, I was told I could not receive a refund and to resell them. Unfortunately, resale is not an option because Vivid does not guarantee you will receive the tickets until potentially the day of the event. How am I supposed to resell without tickets in-hand? Terrible service, unacceptable policies. Buyer beware.

Consumer Affairs, please reconsider your recommendation that Vivid Seats is a legitimate company. There are numerous complaints here, on the Better Business Bureau, and social media on how this company scams people out of money. I purchased tickets to a concert in January 2022 and the company claimed the 3rd party seller sent me the tickets at the end of July. A thorough search of my email (junk and trash included) proved otherwise. Long story short, but I contacted the company numerous times over the course of several days and was outright lied to at least five times (I have screenshots). For example, they promised the tickets within one business day multiple times and never delivered. The concert is in less than 24 hours- I arranged for travel, a hotel, babysitter, taking off work, etc in addition to paying for the tickets in full and I still don’t have them in my possession.

Purchased tickets for concert in Resorts World Vegas. Was instructed to download an app called AXS and was told that it will have my tickets. Arrived at the venue, the AXS app allowed me to get in the door but when they were looking for the ticket, they couldn’t find it in my AXS app. Resorts world staff had to connect me to their wifi to access info on my app but no avail. At this time, the show has already started and we were refused entry. It was so frustrating coz we drove to Vegas for the show and secured our hotel rooms too, only to miss the show.

Contacted customer support due not receiving the email for the ticket transfer. The female agent I spoke with insisted on I received the email and repeated stated information unrelated to my concern. She then continued to say she was attempting to help yet she stalled and was argumentative. When I asked for the supervisor she refused and caused me to be late for the game and the email as of 1:49 pm cst has still not have been received. The second representative stated I needed to create an account with another app using my email and then verify myself again after verifying my information several writhing 7 minutes on two separate calls. Not to mention that stated my order was verified and was showing. It was if they were loading my information in an alternate system.

After purchasing an expensive set of tickets in 2020, finally concert rescheduled for 2022 - The day of the week and time changed, my entire situation has changed, and I can no longer attend. I was told for months I could sell, however couldn't sell because the tickets were not available to me. There is no way to sell them, and I was told that the venue hadn't released them but once released I would have the option to list for sale. I called the venue - they have nothing in my name, no tickets have been transferred or purchased although I paid for these 2 years ago. I cannot get Vivid Seats to tell me my seat numbers NOR will they refund me, all I have is the row number. I have called over and over, chatted online and all they do is read a script. The customer service team is ALL foreign and accent speaking very very hard to understand.

We purchased a parking pass for the Billy Joel Concert in Pittsburgh using Vivid Seats. There are a lot of different parking lots and garages around PNC park so we were very careful to select only a surface lot and the one right next to the stadium so that one of the attendees (who has trouble walking) can get in and out reasonably well. After we purchased the ticket in that surface lot, they delivered us a ticket blocks away in a parking garage. The tickets in the lot were 3x higher than those in the garage, mainly because tailgating is not permitted in the parking garages, and it is further away. So we paid 3x the going rate for a parking pass than the going rate, because vivid seats did not verify what the seller was advertising and actually selling.

We purchased tickets to a Chicago Cubs game in June. The event was for a game in August. We did not receive the tickets until the day of the game and only a couple hours before the game even started. We live over 3 hours away, so we needed to be able to plan for this event. Vivid Seats refused to refund our ticket money because they said the tickets were delivered in time. I have never had tickets delivered so close to the start of a game before. Completely unacceptable!

Two years ago I purchased tickets to a concert and because of covid the concert was supposed to be postponed. I waited months because I understood the situation but when things opened back up I never received information regarding my tickets. I contacted Vivid Seats multiple times to check the status of the event and they have no answer for me. They listed my concert date as 2099 as a way not to refund me my money because they use the line you agreed to the terms and conditions when you purchased the tickets. I contacted the venue where the concert was supposed to be held and they notified me that they had already canceled that event and issued refunds to customers who purchased tickets through them. I explained this to vivid seats and they said they would look into it.

AVOID Vivid Seats if you want to go to anything! They tell you you've bought tickets then at first deliver WRONG tickets or try to anyway. Then they tell you they will "make it right" by "upgrading" your tickets and then NEVER send the new tickets! Oh, and they KEEP the money they basically stole from you and you are left with NO tickets and NO money! Great business practice if you can pull this off! How is this even legal??? Go to Stubhub or ANYPLACE but Vivid for your tickets! Unprofessional, uncooperative and unresponsive! SCAM!

I contacted Customer Service at Vivid Seats due to having COVID symptoms. They said I could try to sell on another site (not allowed to sell on theirs) but wouldn't give a recommendation. They also said I could ask the venue for help, which is also not where I bought my tickets. I said I'd be ok with just a credit, but they said they have no power or authority since it's just a secondary marketplace. It's just wild to not have policies to mitigate a global pandemic and/or actually care about your customers. I am so disappointed and will not be using them again. Hopefully this doesn't happen to anyone else.

The lot that this site referred me to was NOT at Oracle Park as described on the Vivid Seats site so this was false advertising from the get go. It was a 25 minute walk away. It was also unmanned and there was no one to show my reservation to. There was a note that said the attendant was gone and provided a phone number. When called, the offsite lot attendant said that they don't work with vividseats and we could not park there or we would be towed. We had to find a parking spot on the street and were over a hour late to our venue, missing the main reason we went to this game.

If there was zero that would be the rating, bought Chili Peppers concert in October. My grandson is thirteen. It was going to be his 1st concert with the family, tickets were confirmed and my card was charged. So I get an email 3 days prior to the event July 31, stating the tickets are no longer available, they would try to get us other tickets, they started breaking up our party, "Oh they had 2 tickets on this row. We will try to find more," this is how the conversation went the day of the concert, such a disappointment for my grandson who was looking forward to see one of his favorite bands. This company has no ethics, I cannot emphasize enough - do use them.

While looking for NFL tickets I found selections I wanted on Vivid Seats and another on Seat Geek. In the past I have purchased from both. While discussing the seats I saw on Seat Geek the rep told me he could not see the seat numbers 37 and 38 which I was asking for. He told me Vivid did not have the seat numbers (as seat geeks does). I told him it was important that we have aisle seats. He asked me to hold on and came back verifying, "Yes they are aisle seats." During our conversation I asked 3 times if they were aisle seats, he said yes all three times. Prior to the sale a disclaimer is read and, according to the rep, it is recorded. The disclaimer only guaranteed our seats would be together. I again asked are these Aisle seats, and was again told yes. Then I said "then yes I will purchase". I now believe the sales rep lied to make the sale.

It's a well established company and the website is pretty good, but their conduct is not honest. The ticket price for the Elton John concert at Gillette stadium in MA was shown around $70, but after fees and shenanigans it was $100 (big difference!) They did not mention clearly that it was not refundable if you need to cancel (even within an hour), and that parking was not included. Turns out that parking cost well over $100!! Such a big expense could be a deal breaker for many people, and should be clearly disclosed in advance.

Vivid Seats is a company hidden with hidden fees and a no chance to change or cancel seats once you found out you got scammed. When talking with the Vivid Seats Rep Jefry he couldn’t explain what the extra fees were. Basically just said the seats were the price they were. I ended up paying over $40 more for tickets I could of bought through the vendor themselves for cheaper. Either the seller made bank on their tickets or Vivid Seats needs to fix their crap. I will never buy from them again and I would encourage anyone to avoid them at all costs.

I absolutely hate your company. My phone was stolen and someone used my account to buy tickets since my card info was saved on there and they used my phone to confirm the sale. I couldn’t cancel with you guys, even though the scammers bought insurance? THE CONCERT WAS IN A DIFFERENT STATE. I tried to dispute the charge with my bank after having to cancel my card, and I was DENIED because your company told my bank that I authorized the charge because it was authorized via email and text (THEY HAD MY PHONE). I tried to sell the tickets, BUT THEY NEVER ARRIVED FOR ME TO SELL THEM. You issued a refund for the ticket price, and gave me a $200 voucher for YOUR screw up. Yet today my card, a YEAR LATER is randomly charged TWICE for the same amount? I try to call and dispute and ask questions and can’t get through to an actual person. So so disappointed. Somebody needs to call me back and fix this so I can pay my mortgage that’s due in a week and a half.

I created a Consumer Affairs account just to leave this review. I was so displeased with this service. Buy tickets to Pearl Jam concert, the money is withdrawn from the account, buy insurance for the tickets, then the next day receive an email that I must call Vivid Seats about the tickets. They say the tickets were already sold to someone else. Their "customer service" team was rude and unapologetic, offering no solutions or service whatsoever. What's more, the insurance I bought with the tickets they sold me, apparently without authorization, is "not their problem" so I have to deal with a 3rd party to get a refund for the insurance purchased, which I only bought because I was told I had just purchased concert tickets. I will never buy anything through Vivid Seats and would highly discourage anyone from using them for anything.

I bought tickets. I paid for them. Their website listed my tickets as “confirmed” in big red letters on my account. But they never emailed the mobile tickets to me. On the day of the event I chatted online with customer service twice, both times the rep promised my tickets would be emailed before the show. The second person I talked to, “Christopher” said don’t worry the tickets will come. Just go even if they haven’t arrived. They will be emailed while you’re in line to get in. I’m sure you can see where this is headed. I went downtown. I paid for parking. I get to the venue. Still no tickets.

The artist added a new concert date locally after I had purchased tickets on Vivid Seats for one that was out of town. I have been trying for two months to get help with selling them. The event is not available on the list of concerts to choose from. I have spent more than two months trying to resolve this, with no fewer than six submittals on their site asking for help. I tried the Live Chat option, and was asked to provide the phone number for the account. All I got was an automated response saying that I wasn't in their system. I responded that they have it somewhere because they have been texting me on a regular basis since I bought the tickets. The same computer gave me the identical response.

I would not recommend Vivid Seats. We purchased tickets in November 2021 for a Red Sox game in July 2022 as a gift for our son. We received an email that we would get the tickets electronically in May. Once May came around we received another email that we wouldn't get them until 2 days before the game. Two days before the game we receive another email that we will not receive tickets until the day of the game. Our son and his friend flew to Boston to see this game, it was very stressful but knowing if they would have tickets in time. We called multiple times, got the same responses, they're guaranteed to arrive in time. We called at 3:30 the day of the game, got extremely upset with the representative and then at 4pm we finally received the tickets for their 7pm game. It was a very stressful experience and we will not be using them again.

Never received my tickets. I ordered tickets to a baseball game and never received them. I spent $380, I feel like I was robbed. There was nothing I could do and their customer service didn't help me at all.

Bought tickets, never received them. Called customer service multiple times and they said they'd "reach out" to the seller to resend them. Still haven't got them and customer service HUNG UP ON ME. 2 days until the event, and no tickets.

Purchased a ticket for parking for Motley Crue in Chicago. The description stated it was parking specifically for this event. No times were indicated other than the confirmation email I received which stated it started 4:31 pm. Once I received the actual ticket, however, it was only valid from 3-8 pm. I immediately called because no concert ends at 8 pm. I was told they couldn’t do anything until I called Wrigley Field for confirmation of end time, which I did. Debra at Wrigley told me end time was 11 pm. So I called back & let them know. They put a request out to the seller.

I am writing this review because of my experiences for the last three hours. I ordered tickets from Vivid Seats a month ago, they took the money out of my account, but never sent me an order confirmation email. To try and receive this order confirmation email has been a joke. I can’t chat with anybody without my order number, I can’t get a hold of anyone on the phone line, and I sent an email. I am starting to think I got robbed for these tickets, and cannot seem to get a hold of a single human being in this company. This should not be this difficult, if someone didn’t receive an order confirmation they should be able to talk to a human and they should be able to get their order confirmation when they paid. I am not sure where to go forward from here, but this has been horrible and if I end up not actually getting robbed, I Will still never use this company again and will tell everyone to stay far away.

I had an expensive ticket to the Garrison Keillor show at Red Rocks. Two days before I got an email that the location had changed to downtown Denver and I would receive a replacement ticket by email very shortly. Then the day of the show I received an email that my ticket was cancelled. There was a vague reference to covid 19, but no exact reason was given. Per pictures, I saw that they were not keeping people 6 ft. apart. The show was NOT sold out. The Keillor show said they were not aware of any cancellations.

I have no idea why there are so many positive reviews. If you want a true review of this company, please review their page on the Better Business Bureau website. Vivid Seats works with three party venders that send bad links to tickets then take poor action to resolve the issue. If you want to purchase tickets, try to find the primary institution that has the tickets as opposed to using Vivid Tickets which acts as an unnecessary middleman. Vivid Seats not only upcharges the customer a ridiculous amount for the tickets, they offer less seating options. I suggest trying to find tickets from a difference source. Compare prices. You will probably find another ticket vender that sells better tickets for less, but I will never use Vivid Seats again, and I suggest no one else does either.

Tickets for my favorite artist were just released and Vivid seats was marking up the tickets 3x their current price. Due to the ad it's the first thing to click on. No refund policy either. They are a bunch of scammers.

I was looking at dates for a sporting event, clicked on sections available to see what seats were open, saw the ticket prices (which were far higher than they should have been) and decided to look elsewhere. Then an hour later I received a confirmation email of 4 tickets from vivid seats. $240. I didn't put any info in myself and when trying to explain this to a customer service rep he simply said we can't do anything. So I'm out 240 bucks and I can't even go to the game. Overpriced, and get your info without even getting to the checkout section. LOOK SOMEWHERE ELSE.

I bought tickets to a Willie Nelson concert in Nashville since I was going to be in the area for a convention. Less than an hour later I get an email informing that the date was moved to a date post my stay EVEN THOUGH THE WEBSITE STILL LISTED THE ORIGINAL DATE. I immediately called customer service and by miracle got a human. (I have called again multiple times and have not been able to get another human.) Customer service was useless, no refund given or no ability to resell ticket. Never again will I use this platform.

Confirmation for tix seemed legit. Day of event, I get email saying tickets were coming through Ticketmaster & to wait for email link for transfer. Never came. Called 4 times, no assistance, no refund.

I had purchased tickets for Paul McCartney concert in Winston Salem NC 5/21/22. I took my daughter, friend and 2 grands with me, all huge Beatles fans. We had a hotel 8 minutes away from stadium. Followed traffic signs into stadium, it took over 4 hrs to get there. Long story but Truist Stadium has had this problem with traffic and parking before as traffic police told us. But they continue to do these concerts and big events. We finally made it to the concert with less than 30 minutes left. Someone was in our seats and staff wouldn't help us. People in our seats wouldn't move. And security and ushers kept telling us we had to move from each small spot we could find for our 5 & 6 yr olds to see. They got to see bits of 4 songs before leaving.

I purchased tickets over 2 years ago to see Chris Stapleton and Dwight Yokum at Glen Helen Amphitheater in Devore Ca. Here we are hours before the show and still after numerous calls, emails, and chats over the past several days and still no tickets. I purchased 5 tickets for myself and family members. Some have to travel several hours for the event. They keep saying the same thing…."Watch your email. Our staff is working on it." Then I asked about the refund policy and the statement was made “if you can show proof you never received them before or DURING the show maybe then but our policy is no refunds.”

I purchased a concert ticket on 6/2/2022, received an email to accept my ticket, but then received an "oops something went wrong" error. I chatted with 10+ Vivid Seats customer service reps that advised that I use a different browser, try incognito mode, use different devices and click the link, but I got the same error everywhere. I tried from home and at work. I called customer service 2 times and they told me to do the same things which were unsuccessful. I asked for a refund and they said the fine print advises that they cannot provide a refund unless the concert is cancelled. So I paid for my ticket last week and can't get access to the ticket so I'm stuck and Vivid Seats is not helping. It looks like I'll lose money and miss the concert since they could not help. I WILL NOT BUY FROM VIVID SEATS again.

I purchased tickets to a concert in a very specific section, as my friends were all attending. They sold me tickets to a completely different, far-away section. I have a receipt proving that I purchased tickets to section 229, but instead received tickets to section 227 (which is several sections apart on the seating map). I explained to them that this was unacceptable, as not being able to attend with my friends would essentially be equivalent to attending this concert on a completely different day. Per their own BUYER'S GUARANTEE, I am entitled a refund. They have consistent refused to do so. Vivid Seats is essentially a fraudulent business, as they sell a service that is completely different from the one their customers actually purchase.

I bought my tickets yesterday for my boyfriend’s birthday. As a good surprise. He would like to be on the floor section. They wouldn’t refund or change our section. Thank you for make our day miserable.

I purchased tickets in February for a concert May 19th. I never received my tickets until 9:05pm (2 hours after the show started). Vivid Seats refuses to give a refund despite their "100% buyer guarantee" that tickets will arrive BEFORE event. I spent 1-1/2 hours on the phone with a representative the day of the event inquiring why I hadn't received my tickets and he advised that there was absolutely nothing he could do for me and that they would send a resolution 3-5 days AFTER THE CONCERT. I finally received the tickets 2 hours after the event started, which is pretty much useless. Called today to get a refund based on their guarantee that is stated on their website and was told that they would absolutely not give me a refund and there is nothing I can do about it. Buyer beware!! Do not purchase anything on vivid seats! They're a scam.

I bought tickets to see the Eagles in Austin, TX from a third party. The week before the concert, I contacted their customer service to let them know that the tickets had not been transferred. The customer service rep told me they would contact the seller. Still no ticket transfer. I spoke to their customer service every day the week before the concert and was assured that they would resolve the problem and if the seller did not transfer the tickets in time, I would receive a full refund. They acknowledged that tickets were not transferred and when I asked for my refund, the customer service politely told me to ** off. They refused to refund my money. This must be illegal. Do NOT order tickets through Vivid Seats. They are a scam organization.

I bought last minute tickets to go to a Warriors game and was super excited to go to my first playoff game. However as the event neared, my tickets were not delivered. I went on with the support team who assured me that they were going to be delivered. However by the time the event started I still had not been sent the tickets. I tried to get on with the customer experience department but it took over 30 mins to get in touch and by that point was already the second half. I was met with zero empathy and told there was nothing they could do and they refunded the ticket. I travelled more than an hour to get there for nothing. Please use a verified ticket site instead.

This was my first time purchasing tickets from Vivid Seats, I will never do it again. They sold me tickets they didn't even have and when they said they would show up two days prior to the event. They did not, then it was one day prior to the event. They did not again... then the morning of the event, I called, this person said that he had spoken to his supervisor and that the tickets would arrive by 11 am and if they had not to call back. They did not show up again.

I don't recommend buying from this company, they moved the event back by 8 months, and I won't even be living in the same city. And, who knows if it gets pushed back again. I requested a refund and they refused it saying the goods were sold as described. Well, being 8 months away from the day I intended is certainly not as described. I will never buy from this company again.

I bought 3 tickets for a concert through Vivid Seats app. I received an email to transfer the purchased tickets to Ticketmaster. Once I performed the transfer only 1 ticket was there. Reached out to customer service and they had me go through multiple steps to verify I didn't have any more emails to accept tickets. Once I verified they told me they were reaching out to the sender and would send me a follow up email. After waiting 2 days, and only receiving a "How was our service email?" I reached out again, and was made to do the exact same steps and told the exact same thing. "We will reach out to the seller regarding the 2 missing tickets and send a follow up email to you." This time I waited almost a week and still only received another rate our service email. Upon reaching out for the 3rd time, I was finally told my last two tickets were dismissed because I hadn't gone through all the proper steps with the previous agents.

I went to Vivid Seats and bought concert tickets on 5/18/22. They also recommended that I get a parking pass, which I did. After purchase of everything I saw that I had been charged for 2 parking spots, one for each concert ticket. I responded to the email receipt I got from the parking company and they told me I only needed one spot and to contact Vivid, the people who sold me 2 of them, to get a refund. I did and Vivid Identified the issue as an "accidental" purchase said all sales are final unless the concert is cancelled. These parking spaces were $150 each! I want a refund for the second spot but they refused. They have a history of hidden fees and this seems to be one of those things they get away with on a regular basis.

I bought Rolling Stones tickets back in Feb of 2020, and of course like everything else during that time, the concert was postponed and I got a date for September of the 2021 for the reschedule. As the time for the concert approached, I being to realize that I had not received my tickets, even though they said they were delivered. Multiple calls and chats with customer service, and nothing was resolved. We were at the venue and could not get in because the tickets never showed up in my Ticketmaster account. Life happened and it took a while to being the refund process.

Do not purchase tickets from Vivid Seats!!! I paid $50+fees for parking at the Chase Center, which is reasonably priced for what you’d expect, however I found out after purchasing that this was actually for a small outdoor parking lot 1 mile from the venue! It was very misleading because the map pin was placed right next to the Chase center too. When I got to the parking lot, they were offering spaces for $20! I submitted a complaint to Vivid Seats support and they said they couldn’t do anything about it because they can only offer compensation for completely cancelled events. I guess if you are a scam artist then you should sell on Vivid Seats because there are no consequences for you as long as you are making them money! Stay away from this app.

I purchased 2 tickets for playoff game 2, and was sent tickets for game 1. I sent multiple emails and chats, and called several times. Nobody could help me, and they insisted the game 1 tickets would work for game 2. The last customer service rep told me to go to game 2 with game 1 tickets, and if there was a problem to contact them! Never again Vivid.

Purchased E-Tickets on 4/8/22 for event on 5/14/22 terms state delivered within minutes. The delivery was updated after purchase to 5/12/22. No delivery on 5/12 so they update to 5/13. No delivery on 5/13 so they updated to 5/14. They continue to pass the buck as it's the seller causing the delay and nothing they can do. These companies don't pay the seller until after the event. They used to pay the seller after delivery of tickets. This eliminates any motivation for the seller to transfer tickets in advance. On the flip side they charge you before tickets are delivered, take your funds, earn interest until after the event, update missed delivery dates and tell you SORRY nothing we can do until 2 hrs before the event!

Outright stole money from me stating I placed an order a full hour before I even signed up to the website. One misclick and I'm on the line for an absurdly priced item. Will be issuing a chargeback as the chat and support team is just there to tell you ' there's nothing we can do.' Piss water.

Avoid Vivid Seats, their claim that your purchase for tickets is 100% guaranteed is false. The day before my show they, along with the original owner, all of a sudden didn't have (or sold them to someone else) MY TICKETS. They offered other tickets NOT IN MY SAME SECTION AND NOT IN MY SAME ROW, YES, they were not in the center and not in row 6, but over on the far right of the venue and a few rows back. Don't want to seem petty but just beware you may NOT get the tickets you purchased.

I purchased tickets through Vivid Seats. They say Ticketmaster sent me an email to get my tickets. I didn't not receive an email or the tickets. Ticketmaster has no data on my purchase. I'm out $135 and did not see the concert.

Purchased tickets for KY Derby (5/7/22) last November, tickets sent (5/3/22) are not what I purchased. Have been on the phone twice now with them, no followup as promised after first call. Still waiting after second call. Could be easily fixed as they have tickets on their website for sale that are comparable to those I ordered.

Ordered tickets and found extra higher fees charged. I could have lived with that, but the problem was that even though I'd ordered these four months in advance, they didn't arrive in my email until the morning of the event. I was driving 700 miles to attend the event but wouldn't know until I got there. So, I thought this was a fluke. Just tried new seats again this year and got even worse. The event was rescheduled for a different date which I can't make. I asked Vivid Seats for a refund but they refused. As a result, I'm now forced to sue Vivid Seats. Worst company with which I've ever dealt. Their customer service is horrible.

Stay away from this reseller. If something goes wrong, you will never get your money back. I purchased tickets for Imaging Dragons concert for $900. I received an email with the link to download my tickets. When I clicked on a link, I received a message that my tickets were already claimed by another email address. What??! I went back to Vivid and spent next 3 days trying to get to the bottom of this with Vivid initially trying to brush me off by promising to call in 24h with a resolution. There was no resolution.

Order **, we arrive at the venue only to find out the tickets were sent for the wrong date. We sit at the box office waiting for a customer representative to do something while we can hear the game starting up in the arena and we are missing it. Garbage service.

So I purchased tickets to surprise my boys and they were so excited, they were not going to be the best seats but Golden State is my 10 year old's favorite team and he thought he would never be able to see them play in real life. So I picked seats on the visitor side and my boys were so excited they were jumping up and down and hollering when I surprised them. It took 2 chats to be told that the tickets would be sent, they recommended I just keep checking my email. Finally I received the email and the tickets were not the ones I purchased, they were all the way on the other side of the stadium. I called and spoke with a representative who looked into it and basically said they were comparable tickets and there was nothing that he could do. They were on the totally opposite side of the arena and the visibility was not the same as the purchased tickets.

I purchased tickets for a show in 2020 that has been rescheduled multiple times. I no longer live in the state of the show and it was rescheduled two years later. They will not offer a refund because the show is "rescheduled." I would recommend buying from more reputable sellers if possible. I would not consider 24 months to be "rescheduled" as I typically do not buy tickets two years out. They should have a refund policy for shows that are canceled beyond the purchaser's control but they do not.

Vivid Seats is a trash website. They have almost no policies for not getting screwed by a third-party seller. Their policy is that the seller can hold on to your tickets until the absolute last minute, so if you have to travel at all for a concert, it's a really high risk website to use. Their only guarantee is that you'll get the tickets "in time for the concert" which actually means you could get the tickets at the last second while you're sitting at home hours or states away from the venue because they don't give you any information. Talking to their customer service has been a nightmare.

I used this site to order tickets for a concert which was later cancelled. Instead of giving the money back they only issued a refund to use on the Vivid Seats site. Thinking I was stuck with using the money with vivid seats or lose all the money I ordered tickets for a different concert at a lesser value. I should have a balance of at least $ 200 in my vivid seats account but it does not show up when I log in. Numerous attempts to contact anyone failed. I just want the remaining balance back. I don't want to order any more tickets through this site. Their customer service is unacceptable!!

I bought 4 tickets for Strawberry Festival Beach Boys on March 4, I also I bought insurance to cancel if covid get bad, well Vivid company I try for 3 weeks try to reach somebody in the phone and email, they can found my account. I have to cancel. My wife get covid and fill claims (**) to the insurance. They ignoring to you. Awful experience. Do not waste your money with vivid. I still waiting for insurance refund.

Ordered tickets through this site Vivid Seats because it seemed as if that’s where the tickets were supposed to be purchased. I paid over $208 for 2 tickets. A month later a friend bought the same tickets for under $160. Same GM. Same everything except price. They are scalping tickets and making it seem like it’s a legit website.

Purchased tickets 2 weeks in advance and didn’t get tickets by promised delivery date. Tickets were delivered the day of event and the event was 11 hours from my home. So we didn’t get and didn’t get a refund.

I purchased tickets 4 months in advance for a specific section and the seller sent me tickets for a different section one day before the event. I am unable to sell the tickets because you are unable to list tickets for events less than 2 days away. VIVID SEATS did not rectify the situation and tried to say the tickets were an upgrade. The tickets are not the view I paid for plain and simple. Will not be using them in the future and would not recommend them as a reliable source for tickets as they may opt to send you different seats than what you paid for.

I purchased tickets for Chris Rock ($600). The seller never did a full transfer to my name and the venue would not honor the tickets. I also purchased tickets to Kevin Hart. I called the venue (different venue) and they have the same policy. To date the seller has not transferred the tickets to my name so they will also be invalid ($400). I have talked with customer service for hours and hours and they will not refund the money. I have emailed the CEO and two other VPs and no response. Their policy is the seller doesn’t have to put the tickets in your name WHICH MAKES THEM INVALID AT VENUES. TOTAL SCAM!!!!

On 2/13/20 I purchased tickets for an 8/11/20 for Rage Against The Machine at Madison Square Garden. It was understandable that the concert was rescheduled to 8/11/21 due to COVID. As the 2021 date approached I received another email stating that my tickets were changed again this time to 8/9/22 even though Vivid Seats was actively selling tickets to the 2021 show. Vivid refuses to issue a refund even though the claim that they have a 100% guarantee. Vivid is NOT trustworthy! Buyer beware!

I purchased tickets for the New Edition concert through Vivid Seats. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. No issues at all, would use them again.

I bought tickets for Vivid Seats for a VIP meet and greet. They only sent General admission tickets. I kept trying to get the meet and greet time. They told me I had to contact the venue but the venue didn’t answer any calls. I called vivid seat customer service several times and hours trying to find out times and applying their 100% guarantee process. They say anxiety free but it was anxiety ridden. They are fraudulent and their customer service sucks. They will keep you on hold all day acting like they will help and don’t. At this time I will contact my credit card company and make a dispute.

I bought two tickets for a show in NYC. I booked a hotel and jade it a night away. I went to the venue an hour before the show started only to be told my tickets were invalid! I got sent to the box office and they scanned them again and said that those tickets were sold to another person and were invalid. I called Vivid Seats, was put on hold forever, I finally just went to the box office again and bought new tickets (thankfully they had some left), while I was still on hold. Someone finally came back on the line and I asked for my money back. She said that would not happen and that she would send me new tickets.

Purchased concert tickets through Vivid seats by mistake. Thought I was using Ticket master. Called customer service, and they were zero help. I was unable to get a refund or tickets early. It totally feels like I was scammed.

This company is a total scam. I have contacted the BBB and the Attorney General's office. They will take your money, never deliver the tickets and then tell you that they are a 3rd party and can't help you. I purchased two tickets to a Knight Hawk game. I logged into my account and saw the tickets were supposedly delivered, however, when I checked my email, my spam and deletes, there was nothing. I called them (good luck with that, it took me 45 minutes to reach a person) and they stated that they would transfer the tickets to a different address.

We ordered and paid for tickets for a NJ Devils hockey game that were never delivered to us. Then the customer service person had no idea how to help especially when we asked things that went off her script. Had to dispute with Visa to get our money back. They ignored us once the date had passed and were attempting to just keep the money. ABSOLUTE CROOKS. AVOID.

I bought VIP tickets for a show on 01 Mar 2022 as a Christmas present for my partner. They were rather expensive and way over ticket price, but it was intended to be a VIP experience. Cut to the actual show- there ARE no VIP tickets. What we had instead was a seating upgrade to sit behind all the sound equipment at the back of the venue. The ticket sold advertised in-seat wait service (presumably from the bar since we needed to be 21 to buy the ticket), exclusive access to that area, and our own entrance. Needless to say, we did not get any of that. People who had regular standing room tickets were able to come sit in that area with us. We were not allowed to have any beverages because the seats were directly behind and slightly above the sound equipment. There was no VIP entrance. I purchased a VIP experience, and received the same thing if I’d just bought a regular $30 ticket.

I bought 4 tickets for a concert in Nashville 9 months before, and I am writing this 3 1/2 hours before the event and have not received my tickets, even though I have talked to customer service who assured me I would have them many days in a row. Never received them. I have filed a dispute with my credit card company, because Vivid Seats can't be trusted to tell the truth. Don't use them!!