Vivid Seats Reviews

First you charge almost double for the Lucas Nelson concert with no assigned seating. 213 dollars a ticket the tack on a 160 dollar service charge. You are pure scum. I will spread your lack of ethics to everyone in the booking agency business

I purchased two tickets to a Red Sox game more than a month prior to that game. Weeks later I had NOT gotten the tickets. I emailed on their message site twice asking them to contact me and never heard back. I went on their live chat and was told I had to own a Smart Phone (!) that that was the ONLY way to get my tickets. I don't own a Smart Phone. After a couple of times back-and-forth, I was instructed how to Forward the tickets to my friend who does have a Smart Phone. So I had to go through That Extra Step after having been ignored by customer service then having to go to live chat a couple of times. My friend Did get the tickets but with no Bar Code - without which the tickets are useless.

Purchased tickets to a baseball game. Fees were way more expensive than other websites (realized this afterwards). We did not receive our tickets so we used the online chat which was a headache because they kept asking us to go to all these different websites and download different apps to get the tickets and nothing worked. We contacted them multiple times. They refused to issue our refund or give us our tickets. We just kept getting the run around. Will never use this company again. Highly do not recommend Vivid seats.

I paid for 8 tickets to Gabriel Inglesias for December 2nd 2021. One month after my payment I still haven’t received the tickets via email. I tried calling, texting, email to customer service. No response. I only get automated email and chat responses. I waited on hold for 1 hour to speak to a person, no response. I had to challenge the credit card charge to get a credit.

Good luck trying to get a refund for canceled events. I followed their instructions, heard nothing, contacted them and was told they basically changed the rules and all I could have was an account credit. Apparently they needed to keep people's money for capital during Covid. At their prices there’s not many opportunities for good ticket deals. There is a class action lawsuit which should hopefully straighten them out: **. Take advantage of it if they screwed you over too.

Truly deplorable customer service. Bought tickets in April for a show in August. Show was cancelled by performers June 11th. Chatted with customer service, informed we had to send an email for a cash refund, not credit. Emailed Sunday. Informed that the refund window is 21 days from ticket purchase. Now I have credit for future use. DO NOT USE THIS BROKER. One star is too much - and the canned Vivid response of "DM us so we can explain" is garbage and a screen to keep our money.

I bought tix for Sixers playoffs and then Vivid sent an email to download the tix. When I tried multiple times the tix will not download.. I called multiple times and told that it’s MY PROBLEM.. They transferred the tix and they won’t help. THE 100% GUARANTEE IS A LIE.. YOU WILL “NOT” Get YOUR MONEY BACK. BUYER BEWARE!!! IF YOU DON'T GET YOUR VENUE, YOU WILL NOT GET $$ BACK!!!

Bought Avett Brothers tickets for July 2021 that has now been rescheduled to July 2022…which also happens to be my wedding day. Contacted customer service for a refund and was denied. Worst customer service I’ve ever encountered. I don’t ever write negative reviews, and I’ve never once disputed a charge on my credit card but I’m fighting this. Completely ridiculous.

We used their site to purchase Nats tickets. We ordered 5 tickets at $47 apiece. Nowhere on their site did it warn us a percentage of the service fee. When he hit purchase they ended up charging us $84 as their service fee! They didn’t itemize our receipt either so we couldn’t tell why it was so high. We waited 40 minutes to speak with a person and she basically said that’s how the company makes money. So buyer beware using this avenue. You might be better off using Stub Hub. I do not recommend this company.

Don’t even consider buying tickets from Vivid Seats unless you really enjoy frustration and disappointment! Being a foolish optimist recently I purchased tickets from Vivid seats only to encounter the worst problem I’ve had with them to date. Briefly, this company specializes in obstruction as it relates to trying to contact any of their personnel via telephone and if you have hours to spare in that endeavor, more likely than not, you will be cut off during your 'conversation', or if particularly lucky, just misled and lied to.

I purchased tickets in December of 2019 for a concert that was supposed to take place in July of 2020. Due to covid it was rescheduled to August of 2021, which means no refund. Soooo forward to this month when the concert was again reschedule to August of 2022, which still means no refund. They can re schedule as many times as necessary. So I figured I'd sell my tickets for face value on their site. I get a buyer, fine print states that you don't get your money until AFTER the event takes place. On the mobile app, you don't see this disclaimer. So now they have MY money AND the person who bought them. I'll never see it. NO CUSTOMER SERVICE, NO REFUNDS, TERRIBLE EXPERIENCE AND I'M OUT MY MONEY. DON'T RECOMMEND!!!!

Ordered NFL tickets to a September game. Was instead sent PRESEASON tickets in August instead. I've tried to get this fixed with customer service for two weeks and all they offer are empty guarantees that it will be fixed before a week before the event, OR I'll get my money back then. I don't live in the city so not being able to buy plane tickets or get a hotel until a week before the event (not knowing of it'll be fixed or refunded at that time) is not feasible. They refuse to issue a refund. Issuing a charge back through my cc.

Paid for insurance on two tickets purchased in 2019 for a June 2020 concert. Terms and conditions state coverage in the event of an epidemic (Covid is a Pandemic, even worse). Concert was rescheduled for more than a year after original date, year and a half after purchasing. Vivid Seats refused to refund me, so did the insurance through Allianz. I can not attend the new concert date. I tried getting a credit instead, that was also refused. Do not waste the money on insurance, and try a different ticket vendor.

I paid for tickets, followed the steps to get them which included downloading an app. The tickets never showed up. So far I've spent about 5 hours on the phone with them, 4 of them being on hold, and am currently on hold for an estimated 58 minutes as I type this. They keep saying they are sending the tickets, or rather the reseller is since Vivid Seats doesn't sell the tickets, but I never got them. Three times sent, supposedly. They refuse to refund despite the 100% buyer guarantee. If this call doesn't work, I'm disputing the charge with my bank. Either way, I'll never buy from them again. Spend the extra 10 dollars per ticket at Ticketmaster instead.

This business model should not be legal. They sell tickets they don’t own before they even go on sale. The fine print says they won’t guarantee delivery until almost the event date, but you won’t read that. So you can’t actually transfer it until you get it. Then, you can’t go you can’t sell it because you don’t actually have it. It is literally criminal but somehow technically legal. Do not give these insidious scumbags any of your money ever.

I bought tickets through Vivid Seats and made a typo mistake while writing my email. I tried every way to change the email and they told me that they were gonna send an email. Never happened. No money.

I purchased tickets to an event that was already expired and therefore was unable to use the tickets (double header event). All information was exactly the same for that reason and I never thought they would sell be tickets that had already for an event that ended earlier in the day....my mistake there clearly. When I spoke to customer service by email they chose to ignore me and when I reached out again they chose to speak to me like I was an idiot (when I had documents proving what happened and how misleading the situation was). Regardless if they were able to do anything for me or not, I understand sometimes it is out of their control, but they had absolutely no remorse for the situation and instead chose to gaslight me and showed their disregard for the slightest bit of customer service or empathy.

I purchased a pair of tickets to a Celtics game for roughly $600. Vivid Seats tells me that my tickets have been delivered when I didn't receive anything. I contacted their customer support several times where they simply said there is nothing they can do, and they're under no obligation to return my money. I opened a Better Business Bureau complaint and reported them to my state attorney general's office. Eventually, I contacted Ticketmaster (the seller) and they were able to help me obtain my tickets within 20 minutes. Vivid Seats was sending my tickets to wrong email address the whole time. Vivid Seats spent the entire time blaming me for the problem.

Bought tickets for a concert that has been postponed 4 times! When I received the last post phoned message I requested a refund. Much to my disappointment I was notified: "Thank you for contacting us regarding order #** I’d be happy to clarify! While we recognize that the circumstances may not be ideal, we are unable to offer any refunds or modifications at this time. Once a purchase is made, we enter into an agreement with the independent seller. Sellers do not offer cancellations or refunds, which is why we are not able to extend this option to our customers.” The long and short - my money is gone as this concert will never happen and neither will my refund! Do not buy from these guys - use SeatGeek. Their refund policy is much more protective of the consumer!

I had a horrible experience with Vivid seats. Purchased 4 Seattle Mariners tickets and couldn't get into the event because you had to download 3 apps and they had to match up. They didn't match up and no QR codes were available to get in to event. The three apps were vivid seats, MLB ballpark and Ticketmaster. This doesn't make any sense that three apps have to talk to each other. I contacted vivid to open an inquiry and they wouldn't return my $365 back because they said that the email was sent to me with the instructions but the other two apps never matched up and worked. I would recommend to never use Vivid seats. Don't go third party if you have to. Stub hub is way better, easier, and better service.

I have read almost all the reviews and I went through the same thing. They lie, you can't speak to anyone, Today I went to small claims court to file a claim. I am so upset how this company takes advantage of people and we are powerless. I will update everyone so you can do the same. I also called 7 on your side. STAY AWAY FROM THIS COMPANY!!!! MAYBE WE CAN FILE A CLASS ACTION LAWSUIT.

I ordered tickets from Vivid seats in 2019 that said Fleetwood Mac but it was not for the actual Fleet Wood Mac, it was for a band that plays their songs. I tried over and over to get a refund, but they would not refund me. Ironically, I went to purchase tickets from Vivid Seats for a concert in 2021, and they rejected it, why? Because I tried to recover my money back in 2019, now they won't sell me any. I went to Stub Hub, a much better experience.

We purchased concert tickets from Vivid Seats on 5/22/20. Due to COVID the concert was originally scheduled for 6/13/20, then rescheduled to 6/13/21 then rescheduled to 6/2/22. That’s right, over a year from now! The total cost for 4 tickets was $714.32. We requested a refund and Vivid Seats declined! So they get to use our money for over a year? And who knows, they may reschedule again! It is not right. This is a company that will not make amendments for a pandemic. We will spread the word.

I spent almost $600.00 to the Motley Crue concert in Orlando and the pandemic hit and the concert was rescheduled for over a year away from the original date. Their posted refund policy due to COVID19 was posted on their website and it indicated that you could receive a refund in a hardship due to the pandemic and the concert being rescheduled. They have now had our money for over a year, the concert is not until June 27, 2021 and due to the pandemic, there is no way we will be attending the concert, in such a big place, with so many people. I will never purchase tickets from this company, ever again. On the Motley Crue website, they utilize Live Nation and they are actually honoring to refund the tickets purchased. After sending many emails and receiving emails back that was VERY rude, I will tell anyone that they should never purchase from Vivid Seats. They have horrible customer service and do not honor their posted policies at all.

I made two different transactions with Vivid Seats. The first I had no issues with. The second, I regret immensely. I received the first order confirmation but not the second. I called Vivid Seats and they resolved the issue after two hours of trying to get someone on the phone. The day of the game rolls around, the tickets were supposed to be transferred to me, the tickets to the game were, the parking ticket I spent $55 on was not. I checked every possible platform for the ticket before the event, it was nowhere to be found. It was too late to contact Vivid Seats about the failure of receipt of the parking ticket. I had to spend $30 more dollars on parking at the event. I reached out to Vivid Seats about the failure of the transaction. They refuse to refund my money because they said the ticket was sent to me. Which was not the case. Do yourself a favor, do not use Vivid Seats and expect to refunded for your purchase if a problem arises.

Concert was rescheduled to a completely different date. Did not receive email with the new date. They lied and said that they sent one. Cannot get ANY refund. Absolutely crazy. DO NOT USE this company.

Purchased tickets for Saturday May 22, 2021 at the Hollywood Bowl in Los Angeles. Received an email on April 8, 2021 that the event was cancelled. Vivid Seats refused to offer a refund. Tried to force me to take tickets for Sunday night in October. This company has terrible customer service. The first agent hung up on me. The second agent refused to let me speak to a manager. I will never buy tickets from these scammers again, and strongly encourage you to avoid Vivid Seats unless you want to be scammed too.

Shortly after purchasing tickets, they were recalled and no longer valid. After over an hour trying to reach someone by phone, I was put on hold and after about thirty minutes, the call was disconnected. Same sort of response from chat. They take as long as they want to get back to you, but you have a limited time to respond to them before disconnected. I was told that someone would contact me regarding the issue. No one ever did. Out $300, had to purchase tickets on Stub Hub. It's been over a week and no one has ever gotten back to me. No luck with contacting by Email support either. Several attempts only to get automated replies.

My friend purchased some tickets for my birthday to attend a Houston Rockets game on Feb 17 and the game was cancel and rescheduled for April 7. She applied for a refund and submitted the inclement weather outage and other reasons why and being active duty Vivid declined her refund due to insufficient information even though she purchased the insurance. We had to come to a game that's over 3 hours from our location just to turn around due work call for us at 0900am. Thanks Vivid for not honoring your refund policy.

I was searching for Rockies tickets and found 4 I was thinking about. I realized that the date was wrong and could not back out. I tried to get a hold of a human being to fix the issue. Got stuck in phone tree hell. No one!!! I call the Rockies and they said call Vivid again. I never received the ticket and vivid refused to address the issue. Save yourself and your friends the headache. Use someone else.

They sell tickets for events that have been rescheduled but their dates are old. They will not stand behind their errors. Definitely not 100% guaranteed. Was told to take a hike the same day I purchased tickets for an event that was rescheduled a month ago.

Not only did Vivid Seats not give me a refund for a cancelled event (scam) but they did not explicitly make me aware that I could not sell one ticket out of a pod of 2 tickets to an upcoming Cubs, rudely telling me it was my fault and they will be charging me an unspecified fee. I will dispute that with my credit card company when that time comes. All of their reviews on this site, Yelp and the BBB are one star for a reason. Buyer and seller beware. They are unapologetic scammers. Sad.

You can never get a hold of anyone to speak with. First of all they do not like to refund any of your money. I’ve been waiting to see a concert for two years now and I have not received any refund or I don’t even have a future date. I wouldn’t recommend to anyone to use Vivid Seats ever.

Concert rescheduled 2 years after original date and Vivid Seats will do nothing to help with a refund even though the tour is providing refunds. Vivid seats won’t even help resell the tickets. They basically won’t do anything!

I purchased tickets for a baseball game, doesn't matter which one, Vivid Seats said event canceled even though the event is still showing on the schedule. Now refusing to get me to a real person or even a real response via the email they have sent me. They are not returning my money. I'll never use them again and will speak loudly to others not to utilize their scam services.

I purchased 16 tickets to an MLB training game in Arizona. When I received my receipt for the purchase, 2 of the tickets were for a game at the same time and place but for the wrong team, which I didn't know was possible. I called immediately to request help correcting the tickets. It was practically impossible to get in touch with customer service and after herculean efforts and phone games a customer service (wow, can I call it that??) representative refused to help me in any way. Not only that, they said their service was infallible and it was my mistake.

Purchased 2 Tickets at last minute to recently played Game between Detroit and New York. Sections and rows could be selected but not seat #'s. Received the electronic tickets a few hrs prior and noticed 1 seat had a WC designation. When I got to the stadium found the WC represented Wheel Chair and I was given a seat and an empty space to for a Wheel Chair to go in. Not what I purchased and Customer Service defended the transaction. Buyer Beware with this company!!!!

In 2019 I booked 3 baseball games through Vivid Seats ($946.60). When Covid hit the 2020 baseball season trip was canceled. I was offered the opportunity to receive 110% ticket credit with an expiration date of 01/2022 or 100% cash refund. Thinking 2021 we would be able to reschedule the trip I took the ticket credit and when able booked the 3 baseball games for 2021. Here we are in 2021 and 1 game has already been canceled. We reached out to Vivid Seats to ask for an extension to 05/2022 or a refund (hoping we would get a ticket credit extension and try again for the 2022 season).

I bought 4 tickets from Vivid Seats for a Yankees spring training game in Tampa. I never received the email that supposedly gave me access to the tickets and consequently was denied access to the venue despite having a receipt that showed I paid the nearly $200 to gain access. When I contacted the company (which is difficult at best), I was told that I received an email which allowed me to access the tickets. I did not. And coincidently my sister-in-law had the same thing happen for the next day. Mistake? I think not. Do not buy tickets through this provider.

I purchased tickets to the Rolling Stones concert in March of 2020. The July 2020 concert in Tampa was cancelled. It is now close to March of 2021 and I still have received no refund. It is impossible to speak with someone on the phone. Once, I reach a guy from the Philippines. He was reading off a script and was of no help. A little difficult to understand with the roosters crowing in the background and his accent. This is a Mickey Mouse operation at best.

I purchased tickets to see the St. Louis Cardinals just before the pandemic shut down baseball. When it did hit, our trip was cancelled, as was the Cardinal's game. I reached out to Vivid Seats SEVERAL times to see about getting my ticket purchase refunded. After about 30-60 days I received an email giving me a 1-week time frame to request a refund; otherwise it would roll into a credit. I immediately responded to the email, yet never received the refund. I followed up several more times (which is a chore - there is NO clear way to get a human being in their help menu). They were unhelpful (at best) and rude. They simply rolled my $125 into a credit and refused ANY refund. Now their fees are so high (spring training tickets in 2021 carry about $33 each in fees) that my "credit" is useless. Go direct or go through Stub hub. This place is the worst!!!

I purchased tickets through Vivid, I did not get my tickets and so I was told to switch to 3 devices and reset passwords 4 times. Nothing worked and was only told "sorry sir" and still do not have tickets.

Bought tickets to Hillsong concert at Red Rocks in Feb 2020. Concert cancelled in May then rescheduled for Aug 2020 in a much less desirable venue at Fiddlers Green then cancelled. Already not worth the money. Nothing is rescheduled for any date or place in the foreseeable future. After 11 months asked for a refund from Vivid and was refused. Did a credit card dispute to no avail. Now I find out that Hillsong will have no tours in the US in 2021.

I purchased tickets in April 2020 for a Jim Gaffigan's comedy tour. The show was canceled and reschedule to October 2020 (which was also canceled). Vivid would not refund my money which totaled over $400. The company states that I only had 7 days to request a full refund for the tickets. So now I am stuck with credits that I cannot use. It is now January 2021 and I still don't have my money or tickets to any show worth spending the credit on since nothing is happening during the current pandemic.

I ordered two tickets for Pittsburgh and Hurricanes hockey my son in 10/2019 for a game in March /20 that was cancelled. I have asked for refund on multiple occasions and no reply came. Still waiting on response. Going to surgeon general now.

Purchased tickets off Vivid Seats to the Notre Dame football game at Dallas Stadium. They sent me a link for Seat Geek. Haven’t used seat geek in years, didn’t know my password, pressed forgot password, supposed to send me a link to reset password, kept repeating the process over and over for about 30 minutes. When I never received it call back Vivid, they told me not responsible, call back seat geek, spoke to the lady on the phone at Seat geek. He told me it is a holiday weekend and they are overwhelmed and understaffed and she was trying to send me a password reset link. We was on the phone for approximately 25 minutes. She could not give me a link out, the game had already started at three and it was about 315 so I had at home I finally received the link at 3:35 Which was too late to go to the game.

Vivid Seats refused to give me back my money on Cher Tickets. I spent 1,071.48. Chers concert was cancelled 2 different times because of the COVID and they will only give me credit. They said that they sent an email to me and I was suppose to respond in 7 days. I never received the email. I have called numerous times and they won't change their minds. There are no concerts going on anywhere because of the COVID. They are a very bad company to work with and do not ever buy any tickets from them.

I paid for four tickets for a Lauren Daigle concert on April 15, 2020. The event was postponed twice. It was officially cancelled November 16. I asked for refund via email. No one replied nor my refund issued.

I purchased tickets from VIVID over a year ago for an event only to now find out they are reselling from Ticketmaster, who now will not support me for an event that was scheduled in March as COVID impacts cancelled events, not pushed to August of 2021 when I will have moved from the location by over 1500 miles...no support, no help, glad to take your money, but you WILL be on your own. All efforts with customer service have led to them telling me "GOOD LUCK in selling your tickets on your own, we will not help you nor provide a refund."

Don't buy anything through them. Wish I would have researched first.

I bought a VIP ticket to see Rick Springfield/Chicago in June 2020. Because of Covid, it was rescheduled to June 2021. Fine, no worries, except that the concert now only features Chicago. When I asked for a refund I was told that since it was rescheduled, they would not offer a refund. I pointed out that it is no longer the concert that I paid for since Rick Springfield will not be there. Their response was to send me a link on how to sell my ticket on their website! I cannot get through to speak to anyone in person. All communication has been done via email and live chat. I requested that my situation be elevated to a supervisor or a manager and I was told that supervisors and managers do not handle these things. What??? Unbelievable!!

Had 2 tickets to Ana Gabriel in Vegas, it was canceled- due to COVID. They email you stating you have 7 days if you want a FULL REFUND to your CREDIT CARD or they FORCE a credit. BAD COMPANY. They are taking advantage of the situation. I never received any email of all and if I received an email from Vivid Seats! Plus - SPAM FOLDER! I will never buy a ticket for that thief company and I will start a campaign again them to avoid they could get more money for more people.

My event was canceled was sent the email with the following message. Full Cash Refund - If you wish to receive the full cash refund, no further action is required on your part. Your refund will be processed to your original payment source within approximately two to four weeks. Later was told I didn't respond to a email sent over a month later so I wasn't entitled to a refund. Tried live chat and every agent was named Jose. I find that odd and they weren't helpful only using the same basic responses.

You ripped off my 15 year old daughter! She paid for Miranda Lambert tickets. What company only allows a refund after 7 days???? You have had her money since FEBRUARY!!!! Since your ratings are falling pretty hard I know we aren't the only ones with this issue. Totally unacceptable!!!!

Had 4 tickets to the Bangles and NYG game. The game was canceled- due to COVID. They email you stating you have 7 days if you want a FULL REFUND to your CREDIT CARD or they FORCE a credit. BAD BUSINESS! Covid isn't going away. They are taking advantage of the situation. I have a life, a job, and 2 little kids. I don't sit on my computer watching my email all day waiting to see if I received an email from Vivid Seats! Plus - SPAM FOLDER!

My tickets were used. They turned me away at the gate because they didn't scan. They walked me up to the seats and another couple was in my seats with the exact tickets that I had so the tickets I purchased were sold 2 times. No human will call me from Vivid Seats. They send you to text or chat with a robot and eventually after an hour of playing back and forth with the robot a human comes on and says, "There isn't anything we can do to help you." I missed out on half of the game, sat on stairs for 20 minutes until we were allowed to sit in seats that were nothing close to what I purchased. I spent $579 on my purchase and the seller or Vivid Seats are stealing from me and won't do anything about it. Ed **

I purchased tickets prior to pandemic, my event was rescheduled for 1 year out, I could not get a refund which was fine. They told me to sell my tickets so I did. Now they are saying I have to wait 10 business days after the event to get my money. I am out the money for the purchase and for selling the tickets.

Bought tickets to a football game that was moved up a week due to Covid. We could not fly in for the moved up game. So I called them. They told me to accept the tickets and resell. You can't resell these tickets. I called the college box office, as told by Vivid Seats to do, and they were very upset that these tickets were sold to me in the first place. Basically said there is nothing that they can do and to take it up with Vivid Seats. Vivid seats said they dont have to honor the resell and the tickets are mine. The problem is these tickets were under a season ticket holders account and could only be transferred by him. When I informed Vivid Seats that the box office is very angry and what are my next steps....what if the athletic office invalidates the tickets? They said all problems with the tickets are mine now. Then they ended the chat. Absolutely ridiculous. As a professional sports season ticket holder myself, I will never use them and I highly encourage everyone go with Ticketmaster.

My sporting event was originally postponed indefinitely due to Covid, and when I requested a refund in March of 2020, Vivid Seats refused to give one and said they will contact me when the refund option is available. When I contacted them again on 10/16/20 to request a refund, they refused again, saying that I messed my 7-day window to get a refund from the date of an email they claim they sent me on 9/28/20. I never received such an email, and even if I did get it, I should certainly be given more than 7 days to decide if I want a full refund or to be given merchant credit.

Absolutely appalling - never purchase seats from this outfit!! Particularly if you live abroad. No customer service - live chat is not live. Replies with computer generated answers and then cuts you off and you have to start again. Will not refund my NBA tickets ($1k AUD), only offering me a credit. As useful a chocolate fireguard. I live in Australia and my trip to the US in APRIL was cancelled due to COVID. Fellow Aussies NEVER, NEVER, NEVER use these con merchants.

i called them and it's always automated, talk to our virtual assistant, kept repeating to me, "Your confirmation no is wrong. Your order summary is not found," I never talk to a real person since March, they said they sent my tix, I can't find my tix they sent to my cell, this is a huge corporation so someone should be able to help, without us purchasing tickets, your people would not have a job..

We purchased tickets to an event which has been postponed. We had contacted Vivid Seats as we had not received our tickets. They are claiming they had been shipped and signed for which they had not. We are asking for documentation of the signature but have not received any further response and unable to speak to a live person. We purchased the insurance as well however Vivid Seats is saying it is not valid in this situation. Very disappointed as we have used the company previously.

Reporting this won't matter but typing it anyway - since it won't change their crap behavior. I have been fighting with my credit card company and this stupid company for months now. For an Elton John concert, they won't refund my $$ (even though I have a confirmation in writing that they will refund it and in fact it's on its way... Lies). They are telling me it's now rescheduled for 2022!! LOL really? So I now have to be sure and plan something for 2022... He could be dead, we could move, all sorts of "could's" and I am at their mercy for almost $500.

I paid big bucks for KY Derby tickets. The derby was cancelled and I assumed my credit card would be credited. I sent a note asking when I would get credit and I got no response. Then, a credit showed up on my account saying I had to use the money to purchase tickets from Vivid. They said if I had contacted them within 7 days I could have gotten a refund, but now I can't. Well... I sent a request and got no response. How can a business take your money, not provide any product or service and then keep your money? They claim a 100% guarantee, but that's obviously not true.

November, 2019 I purchased 4 tickets as Christmas presents for May 24, 2020 Elton John concert in Orlando, Fl, for my children, cost more than $1100. Concert cancelled, now the site keeps saying postponed in order to keep my money after I requested refund, disputed it through Bank of America credit card who will also not refund my money. Now I am stuck without money and not service provided. This company is a fraudulent greedy company who is now being sued under class action suit and I suppose I will be in the class action payment if any. Meanwhile Vivid Seats is enjoying the use of my 1100 dollars and me and my children will not have our Christmas present enjoyed together as planned. Do not do business with this company, They are fraudulent.

We purchased Tickets to go see Willie Nelson in August. The event was postponed due to the COVID-19 pandemic. Vivid Seats rescheduled the event again later this year 2020. We now find out that the event is rescheduled for October 2021. There is no way I can Plan on an event that far in advance and ask for a refund. These tickets were over $300 each X 4. Plus the ridiculous fees they charge. They absolutely will not issue any refund and only say, "Well you can try to resell these tickets but if you do you can’t get your money until 10 days after the event." I WOULD NEVER EVER UTILIZE VIVID SEATS FOR ANYTHING. THEY ABSOLUTELY WILL NOT ISSUE REFUNDS. PLEASE DO NOT USE THEM. They have tons of small print and are total rip off.

Let me start by saying the only reason I gave this company 1 star is because it was required. I wouldn't even give them half a star if it was option. I purchased tickets in May for a baseball event that was expected to take place in June. However, it was made clear by all of the sports media that this event would be canceled.

If anyone wants a refund and there are a lot of you who do from Vivid Seats you need to file a complaint received Better Business Bureau in Chicago. They will take it to vivid seats. That's the only way you are going to see any money. If you do not do that it is your own fault. Mine took 6mos!

Frustrated with Vivid Seats, they will not refund tickets for The Rolling Stones -No Filters Tour. Vivid Seats made billions on event tickets prior to the Pandemic and now they will not refund people their money. They are making more money on interest from hoarding people’s money.

After a concert was canceled due to Covid, they are refusing to refund our money. They offer a credit that we don’t want, but will not discuss a refund. Actually, they won’t “discuss” anything. Will only communicate via email and it’s just a standard form letter restating their credit policy. NEVER buy concert tickets from Vivid Seats!

August 28, 2020. We ordered tickets thru Vivid Seats to a Letter Kenny show late 2019. The show was scheduled for April 2020. Since Covid19 hit all shows have either been postponed or canceled. I have written many emails to Vivid Seats asking for a refund (it's now August, 4 months later than original show date) and no refund or rescheduling of show. Vivid Seats claims that they only refund once the show has been canceled - but the show has been postponed with a TBD date for 4 months so it doesn't look like it will be rescheduled.

If you're looking for the worst company on the planet, you've found them. They will hang up on you, disconnect chats, and ignore your emails because they simply hate customers and enjoy treating people like garbage.

Vivid Seats does NOT have a "100% Buyer Guarantee" policy "designed to give you full peace-of-mind, safety, and security." These are their words and they are an outright lie. Taylor Swift canceled all her 2020 Lover Fest shows and stated she would be rescheduling them sometime in 2021. Because she could potentially be rescheduling them, they have classified the concerts as "postponed" vs. "canceled" in the ticket world. However, all media outlets have reported her 2020 shows were canceled which is what the average consumer would understand the status to be.

Was notified that my event was canceled and was told that I had 7 days to request a refund. I got on their website 2 days later requesting a refund. 2 months later I contacted them saying I haven't received it yet. They informed me that I didn't request it in time. I had a feeling this was going to happen, I had other events canceled thru other companies and was issued a refund automatically, will never do business with Vivid again.

I purchased tickets to two events before the pandemic. These events were canceled eventually and Vivid Seats sent out emails asking to request a refund if desired. Instead of issuing a refund, they issued a credit for one pair of tickets I ordered and are trying to keep the other money (over 700) by telling Paypal (I filed a dispute) that they issued a refund. This refund is nonexistent except in their falsified files. They lied and said they never received my requests for refunds and there is no way to speak to anyone unless you are trying to purchase tickets (they want to talk to you for that). This has been a month-long ordeal! I advise anyone who wants tickets to events to go to anyone else, even if they charge more!!! You will not get these crooks to answer the phone or respond to emails. Save yourself! You've been warned.

Like many others, the show I bought tickets to was postponed due to coronavirus. I bought tickets for my family (4 of us) before the virus was a thing. The show was postponed for 14 months. Late August of 2021. Even though I purchased the insurance, they still refuse to refund me. This company is absolute garbage. I've filed a charge reversal with my bank. Hopefully they can take care of this for me. I will NEVER use this trash company again. You shouldn't either.

My event was canceled. I requested a refund on the same day. Two weeks later I emailed them requesting an update, and I’m told my request was outside the 7 day window. Impossible to speak w/ a rep.

Roger Waters cancelled his tour for 2020 and Vividseats.com will not return the funds!! They keep stating it is postponed and that they will refund when cancelled however ** states the entire 2020 tour isn't happening this year. If it happens in 2021 that would be the 2021 Tour and so the 2020 Tour is cancelled. They refuse to refund and Paypal will not help due to purchasing the tickets over 180 days ago.

Never would I ever purchase tickets from here. There are so many other alternatives and I will always use another company from here on out. Save yourself the headache and use SeatGeek or TicketMaster or a scalper off the street. We have tried talking to a manager and was told "they don't take calls" yet they boast about 100% customer satisfaction guaranteed. Let's just say as a customer I am 0% satisfied. Purchase tickets anywhere else, buy here and you WILL regret it.

Our event was cancelled due to covid back in March. I received an email saying someone would reach out re an option for a refund or credit(never happened). Contacted them my selves and was told to be patient. Given the pandemic their call volumes were high but rest assured they were working on my refund. I was patient, in fact I waited months then finally reached out again to follow up. I was told that I had not requested my cash refund within 7 days and that I’d only be offered a credit. I showed proof of my earlier conversations with customer service and asked to speak with a manager because I really needed the refund but was ignored twice. Will never waste my money on this shady company again and I don’t recommend anyone else to.

Do NOT use this company! I purchased 4 tickets to Oregon vs Ohio State Football game. Not only were the surcharges more than the actual tickets, they are refusing to offer refund. I received a response via email that they were aware that the game has been canceled and I will be officially notified on how to request a refund. I waited a couple weeks then got on their website and chatted with someone and they told me, "No the game is still on" even though all you had to do was Google it and every single article said it was canceled. They chatted me that the other agent was incorrect and they didn't want to argue with me about it. I said, "Fine, I will wait for the official email." Not only the game was canceled, the whole Pac 12 season was canceled.

I would just like to state we purchased tickets last year and due to this Covid pandemic the concert was cancelled and rescheduled. Twice. It is now next November 2021. We are unable to attend and under these circumstances they will NOT refund my money. I lost 150$. Do not use them! Crooks!

This is easy, I paid $1400 for seats to the Billie Eilish concert back in Oct, the concert was canceled, well I've been waiting for a long time, just so I can say I work with them, so now I'm done. I want my money back, they never sent me anything, now they ask if I had insurance, I asked insurance so you can rip me off, now that I don't have insurance I'm screwed, they told me today they're keeping my money... RIP OFF COMPANY, DO BUY ANYTHING FROM THESE PEOPLE.

Purchased tickets. The site clearly stated I will receive my tickets by 8/6/2020. The concert was rescheduled for 2021, now in the app it states I'll get them by 8/12/21. Over a year! Rep was no help.

I purchased tickets to an event prior to the pandemic. The event has been canceled. Vivid Seats is refusing to refund my purchase. They are saying that the event has been "postponed" which is completely inaccurate and just their way to withhold a refund. During these trying economic times I would like to think there would be some compassion and they would not withhold refunds behind something completely made up. Please do not support this company. It is a SCAM.

I received an email saying my Alabama Football Event for September 2020 was canceled and to request a refund within 7 days. Starting reaching out to these people on 7/31/20 and it's now 8/5/20 and I'm still unable to get ahold of anyone in Customer Service! I've requested live chats, only to be re-routed to nothing. It never allowed me the option to request refund. The only time someone will answer is if they think you're calling to order tickets. So, I called that number two times, explaining to the same customer service rep I wasn't calling to order but unable to get ahold of anyone regarding a refund. Both times the same rep said, "Let me get someone who can help you," but no one ever came on. As a matter of fact, both times, the phone rang three times and I was automatically disconnected!!!

I just noticed that all of the reviews for Vivid Seats are before March 13 when most of the US shut down due to the Coronavirus pandemic. For the last 5 months, many others and I have filed for refunds for cancelled events, which is required in the event of a cancellation of an event, per their own Terms & Conditions. I visited this site previously and found many horrible reviews about customer service, poor ethics, and trouble with refunds. It seems that either Consumer Affairs or Vivid Seats has moderated the reviews and choose to only show you (the public) the good reviews. I WILL NEVER PURCHASE ANOTHER CONCERT/EVENT TICKET THROUGH VIVID SEATS!

I bought tickets in January for my first Braves game in April. Then the pandemic hit. The last email I received from Vivid said if my game was cancelled they would contact me for a refund or I could take a credit with an extra 10% or something. So I waited for them to contact me and they didn’t so I finally emailed them and now they say I had 7 days for a refund!! I said, "What, I was waiting for you to Contact me! 7 days from when? It took me forever to find someone to go to a game with me and there will not be any games this year for people to attend and who knows what will Happen next year. So I’m Out $400 for nothing during a pandemic!! Way to go! While other companies are trying to help people you are screwing them over!!" Expensive lesson learned. At 63 years old I’m Still learning the hard way!!

I purchased two tickets with insurance in March before things got really bad with the virus for a concert in June. When they were offering the insurance its advertizing was misleading about the virus. The June concert was rescheduled for July 29th. I was sent a notification my tickets were going to be sent to me by July 27th. Well, to say the least the insurance was not honored but VIVID SEATS never sent me my tickets. When I complained - they said they were not responsible for getting me my tickets! Their site says 100% guarantee which is a lie. So if their insurance does not honor anything and they do not have to honor getting me my tickets, what do they do??? This is a scam and rip off!

Vivid Seats is a scam. They advertise on their site for you to sell your tickets then when you do they say you cannot sell mobile tickets, the exact tickets their ads and website buttons enticed me to sell, then you call they will tell this verbatim and try to charge you again for your tickets in order to honor your tickets sold on their website. They use their patrons as ponzies to sell more tickets.

Vivid changed policy on cancellations of concert tickets, we purchased Bon Jovi tickets and they have kept our hard earned money, over $700.00, it now sits in their "rewards" program. We wanted a cash refund on our card.

This company is horrible. I bought tickets to a concert in vegas for 4 June, of course it was cancelled due to Covid. I was suppose to have received an email with the option of getting a refund, never received it, which I've read on here that it happened to a lot of people. So I got a credit that had to be used within 6 months. Used the credit for the same concert in Boston, supposedly the concert has now been "rescheduled" for NEXT YEAR!!!! 14 months from now and the group hasn't even posted their 2021 concert schedule yet!!! Of course I'm getting the "it was in the terms and conditions and as long as they keep rescheduling we can't refund your money"!

I ordered tickets to open day for the Colorado Rockies game that was suppose to happen at the beginning of April. Due to COVID that did not happen. In June I called Chase Bank to dispute the charge and the gave me a temporary refund for 700 dollars. Vivid seats came back and said the event was not cancelled and therefore could not give the refund.

Got an email May 6th that my event was canceled and that I could receive a refund or credit, but if I chose refund it would be unknown when they could refund me. I responded back on May 6th saying I wanted my refund, not credits. They didn't respond so, I wrote them again on the 9th and I received an email pretty much saying that it was unsure when they can refund me. It is now July 10th and finally got through to a real person and they said since I did not get back to them in 7 days I can't get a refund. I explained that I have emails saved showing I wrote them back. Now they want me to forward them those emails. Which I just did. However they have stopped responding for now.

I purchased Cardinal baseball tickets. The games were canceled because of Covid-19. They sent a notification. Said I had to answer in 7 days which I didn't see until after the 7 days. I tried several times call and email with no response. This week I received correspondence that I will not receive a refund and I have 6 months from May 2020 to spend the money. Well there are no games scheduled for the year. So they are saying, "Tough luck. You lose it all." This is poor business practice. Would not recommend them at all.

Bought NBA tickets March 2020, not knowing Covid-19 would peak in US at this time. A few weeks after my purchase, all games were postponed. Wanting a refund, it was nearly impossible to get ahold of someone and when I did, I was told I would not be receiving a refund but my tickets were good till a rescheduled date or 100% buyers guarantee if event was canceled.

I purchased tickets to an event that was cancelled due to COVID. Vivid sent an email offering a refund but only gave 7 days which is a direct contrast to their original policy. Don’t trust or buy Vivid. Their customer service contact line doesn’t work properly so it’s nearly impossible to get through to anyone. When finally able to talk to a person they said “Sorry, I am the manager and I can’t do anything to help with your refund. You will have to use the credit. You had 7 days to dispute.”

I had purchased concert tickets this year on 1/26/2020. With the COVID-19 pandemic that is currently happening, our concert got canceled. On 3/21/2020, I received an email stating that the event was canceled. The email gave customers two options;

Do not buy any tickets via Vivid Seats! After my event was cancelled due to Corona Virus, I spent the last 3 months calling about my refund. They told me I would received a call when they are ready to refund my money.... Find out they sent an email who looks like the 100 of emails they send you as advertisement saying that if you do not respond to that email withing the next 7 days you will not get your money back! I tried to call them several time... they never pick up the phone!!! Shame on them!! And now it is too late to get a refund! They send me a credit that has an expiration date of 18 months... knowing that no sports events or concerts are allowed to happen here in New York for a while!! Shame on them! They stole my money!!!

I bought Kenny Chesney concert tickets through VIVID SEATS. When the concert was cancelled , then rescheduled for next year, I was looking into getting a refund. As I was reading carefully through the emails I had received, I noticed where it said that when you print out your tickets, it may not have the correct name on them or the correct price I paid...what the heck?!?I wish I had taken the extra few minutes to read reviews on this ticket broker! :(

Tickets purchased for a June 15th baseball game. Game cancelled due to COVID-19. VIVID would not / did not refund or credit my credit card $400. Loss. Their 100% guarantee is false. VIVID offered to help me resale my tickets to a game that was cancelled.

After reading the many many reviews of how terrible experiences have been during the pandemic with regards to Vivid Seats refunding money, I am happy to provide yet another horrible review of this company based on my awful experience, which echoes that of many people providing reviews. I purchased tickets to two separate Zac Brown Band shows - one in Nashville (April 25) and one in Massachusetts (May 29). I had made purchases totaling $1750, which is no small amount.

Paid approximately 350.00 for two tickets. The show was cancelled. They took my money in 10 seconds. Its been over 8 months now and am still getting the runaround. Do not buy tickets from this company.

I purchased 5 tickets to a Kenney Chesney concert In Lake Tahoe which was rescheduled To a date that 3 of us cannot attend. The artist says on his website we can get full refunds If the new date does not work. Vivid won’t give me my money back. I was only asking for a refund for 3 of the 5 tickets to be refunded. They are thieves.

Due to the pandemic our show was cancelled. Vivid offered store credit or cash. We chose the store credit. The store credit was supposed to last until September. With the pandemic getting worse we decided we would like our refund. Vivid told us that they could not give us our money back, but instead extend the date to March 2022 for us to sit in close proximity in a crowded theater. We’ve had family members who we are close to die due to Covid as well as a loss of employment. We just want our money back for a show that is now too dangerous of times to see in a tiny theater.

I ordered tickets from a concert at the beginning of the year and it was canceled due to COVID. The company will not give me a refund, only store credit which expires and is useless since big events cannot occur due to COVID. Horrible customer service and you cannot even get through on the phone lines. This was my first time using this company and it will definitely be my last. Do not use them.

Purchased two baseball tickets and the game was cancelled due to the pandemic. Company is refusing to refund the amount of the ticket & trying to force me to take a credit. The company sent out an email stating the consumer didn’t have to take any action on getting a refund due to Covid. A customer service agent also told me they would handle refunds once games were 100% cancelled. Now customer service is going back on their word and trying to blame me, the consumer, for not following up with them when they explicitly told me they would handle on their end. It came down to me disputing the charge with my bank. The true character comes out in a company during times like this & I would not recommend their services. I even purchased the insurance which isn’t covering the ticket prices either! Two thumbs down for this company.

Was scheduled to go to a concert but Covid hit. The event was "postponed" with no new date given. Vivid does not and will not refund our money even though the concert promoter is refunding if it was purchased through them. Be very careful using Vivid.

I purchased Disney on Ice tickets for 3 in February. When COVID-19 became more intense I called on March 19th to cancel my tickets. I was told it wasn't a problem and my money would be refunded in 4 to 6 weeks. This is the confirmation of this from the email confirming this. Disney on Ice: Worlds of Enchantment CANCELLED (Sat. Apr 25, 2020 1:00 PM). Order #**

I purchased tickets to the Kenny Chesney concert on May 7th. Due to COVID, the concert was postponed. The VividSeats website clearly states (I have the screenshots) the only time you can get a refund for your tickets is when the concert has been cancelled. WELL, Kenny Chesney came out with new concert dates and unfortunately my venue didn't make the cut. I called to get a refund because I can't drive 8 hours to Tampa for a concert. I was told by the WORST CUSTOMER SERVICE AGENT, that they don't consider the concert cancelled. He suggested I monitored my email for further updates.

Purchased 2 tickets to Andre Ruii concert-cancelled due to coronavirus but Vivid Seats refuse to refund ticket price. American Express refuse to help. I don’t know what recourse is left other than hopefully warn consumers of unethical company.

I was planning on going to see the Blue-Jays with my family in March, but it was cancelled due to covid-19. Vivid Seats refuses to refund any of the money for the tickets for a cancelled event. I could have really used that money to support my family during COVID-19. :( Please be careful using VIVID Seats, there is no buyer protection.

I bought tickets to watch a basketball game while on holiday in USA from UK at a cost of over $440. Due to the situation with Covid-19 my holiday was cancelled and so was the basketball game. Vivid Seats have refused to refund my money and have issued a store credit instead which expires on 16-Dec-2020. As I don’t live in the USA this is useless. I contacted Vivid Seats customer service explaining my situation and asking if they could agree to a full cash refund instead. Their reply was, "We cannot alter the compensation you received from us." So basically they have stolen my money. Would I recommend Vivid Seats - HELL NO.

Vivid Seats is not processing any refunds for cancelled concerts due to COVID-19. My 15 year-old daughter bought two tickets to the Taylor Swift concert with money she had been saving for months, and these thieves are keeping it. I repeat, do not ever use this service. I am hoping they are sued out of existence and their company management is sent to prison.

The Rolling Stones Postponed because of COVID-19. Because they did not cancel they offer NO REFUND. A good 4-months and The Rolling Stones have still not Rescheduled. Which means NO REFUND. Ticketmaster does offer a refund. Next time I will buy from Ticketmaster. @vividseats #neveragain #BLM #BoycottRollingStones #boycottVividSeats

Due to COVID-19, my event was cancelled. Since March 26th, I had been emailing VIVID how to claim my refund. They finally emailed me May 30th giving me 7 days to respond to the refund policy. I responded right away on June 1st. They sent a 2nd email trying to talk me into taking the customer credit, I still responded that I wanted a refund and they denied me the refund because "I needed to keep responding to additional emails" even though I already told them what I wanted and they have a "100% refund policy- guarantee"...Save yourself the trouble and go through another vendor! VIVID SEATS sucks and are liars!

Bought tickets for Marlins baseball game. Game was cancelled and no refund. They claim I waited after the 7 day grace period. No way. They stalled and and stalled. Been over 3 months. Do not deal with these people. They take your money and won't stand behind their "guarantee". Even Capital One wouldn't help.

I ordered 3 tickets to the Toronto Raptors game totaling $260.00. They were for March 16th- right when all games were canceled due to Covid 19. They said the game was “postponed” not “canceled’ so I could not receive my money back. It is now June 12th, I paid for 3 tickets and never got to go to the game. Furthermore, I don’t live in Toronto. I was going to be there that weekend. Even if it is “rescheduled”, which obviously now it will not be, I most likely would not be able to go.

I bought tickets to an NBA game February 3, 2020. I live in an apartment building and UPS was supposed to deliver my tickets to me directly and get my signature. Vivid Seats states that the delivery was made and UPS had received a signature indicating that we got our tickets. When seeing the signature on the tracker it said WYP my initials are SSS. Also my fiance and I were home all day and nobody came to the door. CCTV footage shows a UPS guy didn't even come to my door all day that day. Filed a dispute initially for not receiving my ticket via chase, and because I was out of town and was not able to respond to a letter my dispute ruled in the merchant's favor. I re-opened my dispute.

Stay away from these Crooks, they will not even talk to you regarding money back for Covid 19 Events that canceled. They are Thieves and need to be reported to the Attorney Generals office which I am trying to do. DO NOT BUY TICKETS FROM THEM EVER!!!

I recently bought tickets for a Boston game and I live in Jacksonville Fl. I had to purchase plane tickets, and a hotel just for this one particular game. Once COVID 19 came on I was told the game was being delayed and to wait it out. I contacted them several times over a few months begging for a refund. Once the game was cancelled they refused to give me a refund, providing me credit. They don't seem to understand I don't want credit, I want a refund. They use a computer to talk to you over chat and will not answer their phones. Never again will I use these crooks and will tell everyone not to use them. The worst company I have EVER dealt with.

Their customer services does not respond. Their buyer protection agreement is a joke. They give you 7 days to respond to them, but you can't get through on phone and they don't respond via email. The next response you get from them is an email saying you missed the 7 day response time and now you have a "credit". I have not question in my mind Covid-19 will kill this company and a credit isn't worth the paper it's written on. They are stealing $480 from me. Don't do business with them.

Tried to contact Vivid Seats to receive a refund for a show that was canceled due to Covid 19. Vivid Seats only allows contact via messaging. Vivid Seats refused to refund our money and referenced an email that we did not receive so we couldn’t respond. Vivid seats will not allow you to talk to anyone except for the phone bank reps through messaging and said managers can not talk to customers. This is totally a sham outfit.

I purchased tickets to a concert that was cancelled due to COVID. Vivid Seats emailed letting me know the event was cancelled and that I would be getting a full cash refund back to my credit card in 2-4 weeks. About 5 weeks later, they sent another email saying I had to contact them in 7 days in order to receive the refund they already promised, and if I did not, then they would just provide a credit toward a future purchase with them. I did contact them immediately to request the refund and was told I would get one but they could not say when that would happen. I promptly filed a dispute with my credit card company that has been going on for about 45 days now. Vivid Seats is fighting tooth and nail to avoid the refund that they promised. Time will tell if my credit card company supports me on this.

I paid for tickets to a Reds game and Sammy Hagar concert. Both were canceled due to the covid pandemic. I requested a refund for both--totaling over $600. They are offering me a credit--no refund. @×!

I purchased tickets to a concert that was postponed and they cancelled due to COVID-19. I requested a refund and was told I missed the window for a refund. This company is a rip off. I want my money!!!

I bought Aerosmith tickets 911.42. It was 1st postponed. Being that amount I put a dispute to cc which got refused. Concert is cancelled. Tried to dispute again. No can do!! Refund policy clearly states once cancelled you're entitled a full refund. Nothing states whether you dispute the charge or not. I have a 911.42 credit expiring 11/30/2020 which they won't extend in writing. "Oh just call them and they'll extend it." Right! One day I was on hold for 4 hours and nothing was resolved. Called twice after that. Nope. So I decide to try their chat. After an hour she says, "Call customer service" and hangs up! NEVER NEVER buy tickets from VIVID SEATS.

I purchased tickets in December 19 for an event in March 20. Due to Covid-19 that event was canceled. I was emailed on 6/1 offering a refund within 7 days. I contacted Vivid on 6/1 and never got a response. So on 6/9 I contacted them again and finally someone reached out and said it was past the 7 days. All I could receive was a credit. However I explained that I did reach out within minutes after receiving the email on 6/1. The customer service rep said they understood but they could not refund me anything. I was only receiving the credit.

This company is being sued. They lie and are not ethical. Per Better Business Bureau - “we highly recommend you not use this company. They have proven to not operate ethically.” I suggest staying clear from this company. Once you order all you can talk to are bots. The bot will say “can’t find your order number” when it is the exact order number Vivid Seats supplied me... Do not use Vivid Seats!

This "company" is a bunch of crooks!! I purchased tickets for the Stadium tour in January 2020 for July. Due to the pandemic, it was postponed. Let me emphasize POSTPONED WITH NO RESCHEDULED DATE!! When I emailed Vivid Seats to get a refund, because, again, there is no rescheduled date, it says TBD. I was told I couldn't get a refund because the tour wasn't "cancelled". If you look at their refund policy, it's been updated as of May 2020. This should be considered breach of contract, anybody who purchased tickets prior to May, should be bound by those terms and conditions. It says a lot for this "company" to change their terms and conditions in the middle of a pandemic!!

We purchased tickets to a Dallas Mavericks game for our anniversary. We paid extra money for insurance on top of the ticket price. When the virus hit and the game was canceled we called them and they refused to refund the money. The game is canceled and they are profiting off of customers that paid for literally nothing. This companies customer service is trash and they are not helpful at all. I’ll never use this company again or recommend them.

Had tickets for a sporting event. Event finally cancelled. They would not refund money stating I did not respond in a week from an email they sent that I did not receive. If I could rate them 0 stars I would. They are taking advantage of people due to COVID to rip them off.

BEWARE - Vivid Seats does not stand behind their customers. Buffett was rescheduled to August of 2021 and I can not attend. Live Nation refunded my money. However Vivid Seats refused to refund my parking lot ticket. They told me I could sell it myself. This was not their problem, they said. Horrible customer service! I won't be buying tickets from them in the future.

During an initial call to Vivid Seats to request a refund soon after the concert was canceled, I was told that I would receive a full cash refund. I waited a month and no refund was issued. I have now spent the last four hours on the phone trying to get my cash refund. I have been told by three contracted phone bank workers that I was not going to receive my cash refund because I didn't respond to an "email" within a so called seven day limit. I tried to explain that I never received this email which the representative kept referring to. Each worker kept repeating the same scripted response to my request. I was hung up on three times. I want my money back. I need it now.

Purchased tickets from Vivid. When the event was cancelled they refused a refund. Offered essentially store credit. I could use a voucher for a later event. Even after numerous emails and texts they refused. They are crooks. Lack integrity and honesty. Would choose a different service that will stand behind their customers.

Refund for canceled event was given as a credit for 6months which is not in accordance with Vivid’s own refund policy! They are trying to use this clause in order to screw customers or just Hispanic customers.

In regards to a cancelled concert due to the pandemic. I contacted them numerous times before, the day of and within their seven day time frame with no response for days. When they finally did respond they claimed I was outside their time frame. How could I be when I have all the emails for before, during and after. I still want my refund and there is no response to that. Cannot recommend them

I purchased concert tickets from Vivid Seats in January 2020. Due to COVID-19, the concert in April was cancelled. I waited to hear from the Vivid Seats, but never heard back. I called them yesterday (May 27th) to find out they supposedly sent emails out on April 21st giving the customers 7 days to respond to get a refund. I indicated that I did not receive an email because I was looking for a refund and would have replied within 7 days for sure. I asked them to resend the email and they could not resend, nor could they transfer me to any other person that could help. I have contacted my credit card company as well as I filed a complaint with Attorney General Offices in both Illinois (where Vivid Seats is located) and my state of CA. I would just like for them to refund my credit card and then I will never purchase from them again.

In Jan of 2020, purchased 2 tickets (4 day pass) for for Country Music Festival for June 3 2020. After paying over $900 dollars via CCard on the phone, they proceeded to tell me that the seller will mail the tickets up to 5/28/20. I told the C/S person that we are Seniors and would be driving from NJ to Nashville TN and would depart 6/1, and that is cutting it close. They guaranteed us that we will have it in hand on or before 5/28. So basically we were stuck. Then the Covid 19 outbreak and we received an email that the event will not be happening. The most incredibly misleading statement was that its rescheduled for the following year! Ha!! The event happens every June and has for numerous years, so they got us good!! If it's rescheduled/ it's not refundable.

Vivid Seats has the worst customer service I have ever had the displeasure of dealing with. Their buyer guarantee is supposed to protect you, your purchases, and your money; however, when an issue arises or an event is cancelled (due to the venue, artist, or possibly a global pandemic in my case) they refuse to issue a refund.

Lets cut to the chase. COVID-19 has taken a terrible toll on the Entertainment Industry. There is no negating that. VIVID, like many other companies have undoubtedly been hit hard with the cancellation of shows. It is in these challenging times where a company has to make a decision. Do we do what's right by our customers, or do we do what's in our best interest. Unfortunately, VIVID sided with the latter, in a horrible fashion that included a double negative email chain, a Customer Service IVR that leads nowhere and time limit on collecting your well earned refund. Let me explain...

I purchased $750 MLB opening day tickets from Vivid for my favorite team on my birthday. I even purchased the "100% guarantee." Both the MLB and other ticket internet companies are listing this event as being cancelled and offering refunds. When I shared that the event was cancelled and refunds were available, they refused to acknowledge the evidence I tried to share. This has been a very frustrating experience. I've sent three emails, chatted twice and now I've been on hold for over an hour waiting to speak with someone in person. Since I purchased these tickets in March, the company has been completely unresponsive to my requests for help, stating "as soon as we hear something, we'll let you know." I'm still waiting.

DO NOT UNDER any circumstances buy tickets from this site, unless you want to LOSE all of your money. This website speaks about 100% guarantee, the only 100% guarantee you have is you will LOSE your money if the concert doesn't happen. They told us we could get a refund, "Don't worry, you don't even have to do a thing..." Just to confirm, I emailed them 3x to tell confirm, "Yes I want a refund, please." I even called them and they said "my refund was process on 11-Mar-20, however, 2-4 weeks to see in Paypal/bank." Ok I have patience. However, in the meantime, I received SEVERAL credit option emails... See they TRY to get you to do a "credit", most companies I would do a credit no problem, but this one, who knows if the credits will be worth anything.

I Purchased tickets in Aug of 2019 to the Lauren Daigle concert schedule May 2020. I changed my mind about the tickets and decided to sell them and was told I would could place on site for resale which I did. The tickets were sold, confirmed and I sent the tickets back on March 8th and I was told I would receive $297 within 7 days however, I never received my money. In the mean time Corona Virus happened and with all the concerts cancelling it has been impossible to reach them. The concert has now been rescheduled for NEXT year 2021 in March and I received general email letting me know this. I once again tried to call and after holding for 3 hrs and 55 min I reached someone who informed me that the policy has changed and I would not be paid for my sold tickets until 7 days after the event next year. I asked how could they keep my money as now they have been paid twice for the same tickets and I was told "this is our policy."

We purchased 17 parking passes for an event in March that due to COVID-19 was cancelled. When the event was cancelled, we received an email from Vivid Seats advising that we could have a '120% Vivid Rewards Cash Credit' (but we had to respond in 72 hours) or 'Full Refund' (no further action required). Obviously we did not respond expecting a full refund after the promised 2-4 weeks. After noticing the refund had not been received, I went online to find out if there was maybe a delay, or some kind of explanation - no luck.

I purchased 4 tickets to the 2020 CMA Fest, with a money back guarantee if it was cancelled. Well it was cancelled due to Covid and I called for my refund. They told me it was rescheduled and couldn’t give my money back, I informed them it was cancelled per the CMA website and it is an annual event. They said I had to take tickets for 2021 and I told them I didn’t want them for 2021, as it is different artists and shows, not to mention I purchased for 2020. I have emailed and chatted with several agents at Vivid and they are constantly changing their policies. I purchased with a 100% guarantee and I want a refund.

Do NOT let Vividseats win, fight with your credit card company, when the credit card company refuses a credit don't take no for an answer. Keep fighting, that's what I'm doing. They have said no refund to me several times, get the branch manager involved if your credit card is from your bank or credit union. Also contact your Attorney General's office and file a complaint. One complaint they will ignore but all the victims they will listen, file in your home state and Illinois. We need to fight these people! Don't forget how they treated you and don't ever use their service again. Read how the ticket market works. It's a scandal. Good luck and FIGHT them. Don't let them win. Patrick

While Vivid Seats says that they are a 100% Buyer satisfaction guarantee, during the pandemic their service was terrible. Our event was cancelled and they claim to have sent an email notifying us of the cancellation and offering a refund for only 7 days. However, I never received such email. When the "refund offer" expired, they sent an 2nd email that indicated that my account had been credited for the purchase. At this time, I immediately got online and researched how to best contact the company.

Never buy tickets from Vivid Seats. We bought ticket for Miami Open, and the event was canceled because of COVID 19. They sent an email 2 months ago that they will refund the money and they never did. They even answered my bank saying won't be refund, when we disputed the transactions. NEVER, NEVER, NEVER BUY TICKETS FROM VIVID SEATS!!!!

I purchased a ticket for the Cincinnati Jazz Festival, the jazz festival is an event that is held every year. They will not refund my money for the cancellation as stated in their policy. Instead they are using the next event in 2021 (which will take place regardless, as it do every year) as a “postpone”. I purchased six tickets for two days for a total of almost $2000, I was told I cannot get my money back because the event was “postponed”. This is a scam! This is a annual event! There is no guarantee I will get a flight or hotel for next year. I am very disappointed in this company and will never buy from them again.