Vivid Seats Reviews

I purchased tickets to U2 at the Sphere in Las Vegas. Tickets were sent for transfer then canceled by the seller. Ticketmaster sent a notice that the seller canceled the ticket sale was canceled that I needed to contact the company I purchased from for a refund. Called Vivid. They said that the seller did cancel the tickets sale and they would request the seller to re send them. Asked if I could wait a month and to keep an eye on my e mail. I informed them that I needed a confirmation that if the seller didn't send the tickets I had purchased that they would indeed honor their guarantee. They refused to send an email stating that they would provide alternative tickets as good or better.

Same as others...purchased tickets totaling over $1500. <48 hrs before event, told tickets not available. Were given the choice to 1) full refund, or 2) purchase lower grade tickets at 1/2 the price ($750) and get refunded other $750 within 3-5 business days. We agreed to the latter. 13 days later, still no refund. Each time we call, they either say it's our bank merchant OR they restart the clock to another "3-5 business days". Awful! They used to be reputable...but sadly, not anymore. Have suspended plans for future purchases. Must we all take legal action to get our refunds? Is this class action material? What a fall from grace! Buyers Beware!!!

I purchased tickets for an upcoming Steelers NFL game. I never received the ticket transfer. According to customer service this last week, the person they allowed to sell me these tickets on their site didn’t actually have tickets and they are saying they cannot help and to be patient. The game is a week away and they are telling me there is no refund. I am in palliative care and disabled and one of my last wishes was to attend this game. I am out $2000 and the tickets. This is fraud and a scam. Don’t buy tickets here.

Use SeatGeek,,,Vivid might be dangerous,, If you can't see your tickets a day before the event please call the ticket reseller, and make them show you your ticket, Viv-- didn't send my ticket, and I couldn't find their phone number,, so Hollywood Bowl sold me a ADA seat for $20 flat rate, I paid viv--- $55,,, I called them the next day, got nothing,,, I will not buy from viv--, ever.

Useless customer service, I bought tickets which had a undeclared obstructed view, I had to call three time to be told they made a decision and it's final. Nothing provided in writing, no explanation given, just stall tactics to avoid giving a discount, I did not even request a refund, they take commissions on a virtual product and can't even return that money, what's a buyer's guarantee worth from this company? I'd say about worthless. The seller should seek a refund from the venue ie Ticket master, it's not my fault I had a obstructed view, the seller and Vivid made money off my sale and I got to sit in obstructed view seats, me the customer left holding the bag and they can't even be bothered to explain the policy to me. Stick to buying direct from ticket master or use stub hub, vivid is not legit in my opinion, I'll be following up with Visa to charge back.

I had a horrible experience buying tickets through Vivid Seats. I ordered two tickets to a concert that were advertised as Front Row or equivalent seats in a section. What they sent me was the last row seats, which I could have ordered directly from the event's website for a quarter of the price! I called their customer service and they said all sales are final, no refunds. They have lost a customer for life. Don't buy tickets from Vivid Seats, especially if they list the tickets as "Seat Saver", seats that the seller does not own, but is offering to buy for you.

I purchased tickets through them and they just resend Ticketmaster tickets. I was unable to claim my tickets as they said they were claimed by someone else. They refused to refund my tickets and forced me to make a new email to try and resend the tickets to with still no resolution. This is a total scam of a company and you are better off buy directly from Ticketmaster.

I listed tickets to a Morgan Wallen concert because it was on a day My son was having a surgery. Over a few months I talked to at least four different agents to make sure that everything was OK. Someone bought the tickets, and accepted them when I sent them, they decided to return them at the last second. Vivid told me they would not give me my money because the tickets were listed wrong even though as I said earlier, I kept checking in with them to make sure everything was OK.. Of course Vivid still made money, but stole $500 from me.

Vivid seats confirmed my order, took my money, mere seconds later said tickets had been delivered. Tickets were NEVER received. None were found on any of the multiple links they sent me to. And I am still trying to get refunded but so far no luck. They are lying, thieving scam artists.

On the main website, Vivid Seats listed the price of the Dave Chapelle show. It was listed for $99 dollars. When I clicked further, it showed up as $148 but (Including Fees). I bought four of those tickets. When I eventually charged it, the cost that was charged to my card was $680. That is about $170 per ticket. Not only is their original prices extremely misleading, but even the prices "Including Fees" was wrong as well. I reached out to customer support (the name was Aryan) refused to do anything. They not only mislead you in the front end, but the ticket prices were actually wrong at the end. I will be disputing with my credit card for their fraudulent practices.

Recently had two tickets to an event in the area I was visiting across the country in California. With the evacuation notices and tropical storm notices in CA, I was unable to attend. Vivid Seats doesn't care, no refunds, no credits, no nothing. The suggestions I got from them were to sell them to a friend or family member so I didn't lose out on my money. These weren't even super expensive tickets. The fact I expressed the warnings and storm notices and they suggested sending a friend or family member is absolutely absurd and grotesque. Do not use this company, for anything, ever.

Vivid Seats is a thief. I get an email saying I purchase tickets which I didn't. I contacted them. They determine they not cancelling the order and that it was legit. Wicked and evil people. Keeping telling me to dispute with my credit card and my credit card keep saying to have them cancel. They are wicket people. Stay far away from them.

This company cannot guarantee delivery of your tickets. They guess they can make it happen. When they fail, they will find a reason why not to refund your money. They are totally unreliable. Stick with Ticketmasters or Stubhub.

Spent $500 on Dodger tickets, MLB moved the game because of a hurricane and I can’t go, Vivid doesn’t care about customers, will never use this service again. Absolutely pathetic to do this to customers that spent thousands on World Series tickets.

I bought tickets for a concert from this company recently. The site said tickets would be delivered on 8/15. 8/16 arrived with no tickets. I contacted them at noon and was told tickets would arrive "soon" and at least "two hours before show time". Well neither occurred. Their live chat system gave me zero answers and repeated the same nonsense lines. They then just before concert time said, "Oops we can't give you those tickets because of an issue with the seller." This is a garbage company and I will never use them again. Thanks for ruining my night.

Worst experience ever. Never got my tickets to the game. I had to buy them twice because Vivid never sent me the tickets I paid for and their customer service is a joke and very rude and would not send me a refund.

I never received my tickets for my August 11, 2023 event! The agent on the phone did not help me at all, said they could not reach the seller after I reached out 4 times to Vivid more than 24 hours before my event and even 2 hours prior to my event, completely BOGUS! I want a full refund of my money. I will Never use VIVID again. WORST EXPERIENCE EVER. A night out with my husband was canceled because my PURCHASED tickets were never delivered to me. HORRIBLE EVENING! Obviously they need to do a better background check on their sellers. Buyer BEWARE. Do not use!

Bought Parking tickets for a concert on their site at a huge premium so I could be close to the venue. Despite my repeated requests, I did not get the tickets. They said they sold them from another site. After asking me to download two other company's sites and search for tickets I finally found an email from a random guy from some other website with "tickets" 5 minutes before event. When I got to venue the attendant said they were fake. Two people in front of me also bought tickets from Vivid Seats and theirs were also fake.

I have been waiting since Tuesday to get my wristbands for Hinterland. I paid $136 in hidden process fees and for what? Just to be told that they’ll keep getting shipped the next day and the next day. It’s Thursday now and I have not received a clear update if the tickets have shipped. I have been anxiously waiting as the show is on Saturday. I have come to find out the tickets that were double the price of what they were initially at $213 rather than $100, plus the overnight shipping, and the ridiculous hidden “processing fees”. Don’t go to Stub Hub or Vivid Seats, sure even $30 in process fees for axs is a lot but $136?? I could’ve gotten a three day pass for $10 cheaper through axs. Thanks a bunches.

Purchased tickets to Atlanta Braves game to delivered electronically. However, I wasn't told before purchase that tickets wouldn't be delivered until less than 24 hours before event. We were traveling from SC. Called customer support and was given crazy explanations such as: the seller doesn't have the QR code yet or The Atlanta Braves box office won't release the tickets. Just imagine arriving to your destination without tickets! I was so stressed! Please anyone reading this review, DON'T purchase tickets from Vivid!! I don't want anyone to have to endure what I did!

The worst experience! I purchased two tickets for a concert, and I only received 1 in my AXS account. I have been on multiple calls and have sent screenshots as proof over email. Vivid Seats refused to refund me for the one ticket I NEVER received. They say they conducted an internal investigation and the seller provided proof they sent it. But I ALSO provided screenshots clearly showing only one ticket in my account. I had to last minute purchase another ticket for my friend from StubHub. Absolutely unacceptable that they refuse to refund for a product I never received.

Was up-sold stadium parking ticket for $70. Turns out parking was 2 miles from the venue at a public library that charges $20 for all day. Customer service horrible on the phone for over an hour and all we got “too bad so sad”. TOTAL SCAMMERS BEWARE!

There should be a class action lawsuit against this company. First, false advertising as to the price of the ticket as they added $100 to the price of the ticket as a "service fee" - on a $80 ticket. Ok, I accept that I am paying a bunch of money because these shady companies bought up all the seats available for MLB games. But what was totally hidden is the HASSLE. It says, instant delivery. It is not. Two hours later, tickets still processing. Then I get an alert that I have to call them to verify.

Because buyer didn’t look at the ticket date and missed the event and tried to go another night. I the (seller) had to pay for the original price of the ticket and reimburse the buyer for twice what they paid.

I purchased a parking ticket with Vivid Seats a few days before my event. I received a confirmation email with my purchase but never received my emailed barcode ticket so that I could use the ticket. When I called them, they stated that the ticket was emailed to me. Which it was not! I checked all of my email and junk mail, as well as tried to get it off of the app with my registered account. I would never purchase from this company. Scam and bad customer service.

I went to their website to purchase tickets for the Giants vs A's. The tickets indicated 1-4 tickets for the section and row I wanted. I tried to select 3 tickets but the website would not allow me to purchase just 3 tickets. The website gave an option of 1, 2, or 4 tickets. I purchased 2 tickets and then went to buy 1 more, but it now only allowed 2 tickets for the same section and row. I call customer service but they said it was out of their control and I could sell the tickets on my own and purchase tickets where only 3 tickets are available.

I've purchased 2 tickets for Laufey concert on VividSeats.com on 5/19/2023. The concert date is 11/2/2023. The total amount is $267.46. I got an email from them on 6/1/2023 and it said my tickets were cancelled due to the seller violated the terms. I called and emailed them many times. They said they will provide me a same level of tickets or give me refund. I didn't hear from them since 6/3/2023 so I disputed the charge and they rebilled it again without providing new tickets. I called again on 7/3/2023 and they said they will provide me new tickets or refund. Today is 7/13/2023 and I still haven't heard from them. Just filed a compliant on Better Business Bureau!

DO NOT USE THIS COMPANY. You are warned. This is a scam. I bought 4 tickets to the band Chicago. Bought them 3 months before the show. Third row. Week before tried calling many times. They said, "Don’t worry. They’ll be delivered before the show." Day of on the phone all day with them. On my way to the concert 1 1/2 away while driving they tell me to keep waiting or they can give me other seats. I said no way. I paid $1900 for 4 seats. I want to sit up front. They then tell me they don’t have those seats. I can take the ones in the back of the theater or no tickets. As we were bringing family we had to take these seats. I could have bought better seats at the box office night off. The last person I spoke with told me I was never getting my money back so I took the crappy seats. AGAIN THIS COMPANY IS A SCAM. Use them at your own peril.

Vivid seats is terrible! I bought 2 tickets through my bank points in April for a White Sox game today 7/8/23. Yesterday they call to say the tickets are no longer available and offer me seats in general admission when I had seats in the club section. I will never use them again. Clearly, the seats were sold to the highest bidder.

Bought tickets for Sam Hunt in April for my 19th anniversary. Bought the guaranteed insurance. Downloaded app. Received emails from Vivid to watch for transfer email. Never came but in app said delivered so I thought we were good. Made the 8 hour drive and 2 hotels. No luck. They blamed it on technical errors. Called the event and they say they see this fraud all the time. The venue sold out a few days before. We are out of luck and tickets. With no resolution, no refund. Just a runaround and protection for the seller.

I purchased 3 tickets to see Dave Chappelle at a venue that is in a different state, 4 hours from my home. I bought three tickets a little over a month before the event. I received an email immediately after purchase saying that my order had been received and processed. From that point all the way to the event itself, I never received another email. Especially not one stating that I would not be granted entry. We drove all the way to the venue, waited outside in the July Houston heat, which is unbearable, it's severely hot and humid. Only to get to the door to be told that we didn't have tickets and that we were not going to be let in. For the next 2 hours I went round and round with customer service.

Company finally got back to me and confirmed my purchase.

I should have read all the bad reviews before I made this big purchase. I purchased 3 Usher concert tickets months before the concert. My friends and I traveled far to Vegas. Once we got to the venue, I could not pull up the tickets. Someone at the door tried to assist me but she could not pull them either, even though it stated they were delivered. Delivered where?? We tried for over an hour to pull up the tickets and finally one of the managers let us in the concert with 30 minutes of the showing. We paid over $300 for these tickets.

Please do not buy anything from this company. I bought James Taylor tickets four months in advance for my parents as a surprise gift in Section 1 for over $1,100. Four months later, the day before the concert, they told me they only have seats in Section 2, Row P. They offered $100 refund to compensate. STAY AWAY. This is a scam operation. You do not receive what you buy.

Horrendously bad service. Vivid Seats had an outdated email address for us which I corrected this morning with a representative who assured me the change would get made and I would receive our tickets. The change got made, but the tickets got sent by the seller to the old outdated email address which no longer exists or is accessible. After talking with a rep on the phone just now, she refused to contact the seller to request resending to the correct address, to refund our money or to make the situation right. I just lost over $300. I am NEVER using Vivid Seats again, and will tell everyone I know about my experience. Seems criminal to me, to take someone's money and not correct a problem on their end. Do better.

DO NOT BUY FROM THEM!!! They are just a logistics company, they don't actually have control over any of the tickets. Once you purchase your ticket it's up to whoever they bought them from to seat you wherever They want. Seats were not together and they don't provide exchanges or refunds. So they wouldn't do anything to help put our 2 seats together. The company they purchased from of course directed me back to Vivid Seats. I purchased the protection plan which is also not under their control. This company is the same as if I decided to set up a website offering tickets and then call Ticketmaster for you to purchase them and just give you whatever they have left. I am very disappointed with the entire process and run around. You're better off paying the $2 difference with the ticket originators.

Vivid took care of this.

Called several times over 2.5 hours and even in the venue parking lot. Never got the tickets and was raised to an internal investigation. Look at their reviews 2.7 stars and many others had the same experience. No ONE can help, no management team, and missed out on a concert my wife was looking forward to during a difficult time in her life. Awful experience and company!!

I am not one who writes reviews. However, my experience with this website has been very unpleasant. I ordered two tickets for a concert in Colorado and still have not received tickets. The day I purchased these tickets it was supposedly delivered to me electronically hours later. Got an email saying that the delivery was successful, but no tickets were to be found. I called customer service and was told to make a new email and to have the seller re transfer the tickets to this new email. First of all, you should not have to make a whole new email to receive tickets. I had also requested a refund so that I could use another ticket site to buy tickets before the concert is sold out and they refused to give me a refund of MY money. Therefore, I did what they told me to do.

We went on and bought seats through their app. But when they sent them to us, they were for a few rows closer than we bought. Now normally, closer seats are better, unless you bought a certain row so that you were in the shaded area for a baseball game. They "upgraded" our seats but they were not the ones we wanted. All I wanted, was the row that I had bought. When I asked their customer service to help, they said there was nothing they could do because they upgraded us to better seats. But I didn't ask to be upgraded! I bought the ones I wanted!!!!

Please do not order from Vivid Seats. Once I placed my order I received an email asking me to click a link to upload a copy government ID which I was happy to do, however it then took you to a site for Sertifi..a third-party site. The verification process was several pages long asking for sensitive information including social security number, verifying previous addresses, and names of family members: Credit check types of questions used for purchasing a home or car. No vendor for selling event tickets needs personal information of this type to process a sale. I immediately called my credit card company and listed this as a fraudulent charge. Buyer beware and protect your personal information!

I bought the tickets believing I was pay face value, I was sadly mistaken. I paid $203.68 for two tickets. Face value on ticket was priced $25.00 each. I contacted Vivid Seat to refund my money for the tickets I had just purchased 15 mins ago, and they said they couldn't. All sells are final. As I looked closer at the tickets my name nor my credit card wasn't listed, it was the original person that actually paid $25.00 for the tickets. It clearly states on the the ticket that the tickets can't be resold for an amount that exceed the price of face value. I called and spoke to customer service and I was on hold for 31 mins before THEY hung up on me. I would like my money back or at least let the public know this a fraud/scam...

I went to purchase F1 tickets. I chose the area I wanted to purchase and appear a GA1 saying it was the area of General Admission. I read everything carefully and place the order. Once placed the order in the details appears that the tickets purchased were a General Admission Child. I called to explain and they tell me that because I have received the email with the link even if I had not used nor printed the ticket they cannot do anything. Also the only option is to put the tickets for sale, and the cherry on top is that they cannot sell those tickets since they were electronically purchased.

I purchased a parking ticket for a Blink-182 concert for $97, which was $71. I paid for them four weeks in advance, and on the day before the event, they informed me that they could not find the seller. They then told me they could give me another ticket in the same place and the same face value for the key. Then they send me a ParkWhiz ticket worth $25 and 4 blocks away from the event. I tried to contact them again, and they said since I accept the other replacement, there is nothing they can do. They want you to pay high pricing so that they can keep your money. It is a scam, and I should of listen to the reviews from this ** company. I hope you guys go bankrupt, you sorry-** company!

Skip this vendor at all costs. They do not verify the tickets from the seller for their website description. You have no idea what you are really buying and they will not help you if your tickets are incorrect. Don’t even think about getting a refund. I called twice. Their reps speak broken English, pretend they don’t understand you, and continually putting you on hold hoping you’ll give up. I was on the phone with them for an hour. They kept saying the ticket was listed with a different description than what I saw at the time of purchase. I was mostly on hold for that hour. Then the guy I was dealing with pretended he couldn’t hear me and hung up.

I ordered a parking pass for a ball game and did not receive the ticket until 5 minutes before the game started. This does not give enough time to park and get into the event prior to start time. I ordered earlier in the day and received an email stating my ticket was ready. There was no ticket there and when I called customer service they said (after 45 minutes on the phone) the seller has to "find" the ticket and actually send it. They would not issue a refund so I could just buy from somewhere else, only told me to keep checking my email for it to come through. It finally did 5 minutes prior to the event.

We purchased 3 tickets to Shania Twain at Geodis Park in Nashville in November. Never received the tickets. Spent hours on the phone with them. They said they were delivered. Not true. Never got them and they would not refund us. We are disputing with bank but since we bought early concerned we might not get back money. Will never use this site again.

Please, do not, DO NOT buy tickets from this place. They are a third party provider for people selling tickets and they will not stand by the customer who bought the tickets they in good faith bought from their site. I purchased two tickets in two different orders ** and ** for The Cure. I showed at the concert gate the app with the order number and that it says delivered, but the gate people asked for the QR code. I checked all my emails and do not find the tickets. The only thing I received was from Vivid Seats with my order details. I went on to the vivid app and it says delivered but they did not.

I purchased tickets from Vivid Seats but then the concert was cancelled. The did not notify me or provide refund instructions. I spent half a day trying to get through to someone to help me with the refund - practically impossible to get through to an actual customer service person when I finally did, they did not have record that the concert was in fact cancelled - they were unhelpful and I had to file a complaint with my Paypal for refund of the purchase and still trying to get my money back from a cancelled concert!

I bought 8 tks for an NFL Football game in KC and the tickets were a resale through Ticketmaster and once Vividseats had my money, I was required to go through ticketmaster to access my tickets in my ticketmaster app. I did receive the tickets with working bar codes BUT, due to them being sold through ticketmaster from the original owner to vividseats, it does not allow me to download them into my apple wallet.

Do not use Vivid Seats!! If you are not able to use your tickets and need to resell them you can’t post them on their or most other ticket sites. Why? 1) because I am not a company selling more than 100 tickets (assumption is they do not want normal people to have the ability to compete with them allowing them to control pricing) 2) because vivid and their trusted ticket sales system gave me a ticket in an electronic form and not a pdf which is apparently not trusted by their own site). I was told if I want to resell the 6500 in purchased tickets to “just use social media or use google to see how to resell”.

I couldn't believe that our bad experience had turned into a happy ending. We initially purchased the tickets from Vivid Seats for a concert. But on the day of the concert, we were told at the gate that the seller sold the tickets to multiple people simultaneously, and therefore our tickets were invalid. You can imagine how upset we were.

Absolutely horrible seats for Frozen in Omaha. I did not receive actual seat number until day before event. I would NEVER have purchased tickets had I known the seat number - complained to VIVID and their response was to ask me to go back to the venue - recreate the event and take pictures - what a JOKE. False advertising at its finest. NEVER purchase from them - EVER!!!!

Do not use Vivid Seats for any concert ticket purchases. I purchased tickets for a concert that I am supposed to attend tonight and I have yet to receive them. They are a third party seller who "guarantees" you will receive your tickets before the event, however, I bought them back in April, have yet to receive them, have been in communication with them 5 times since yesterday, keep being told different stories about the status of my tickets and they have cut me off via online chat and hung up on me. Do not trust them or give them your money.

I purchased two tickets to Luke Combs that on the website said Pit Row 1 Qty 2 and what I received was two General admission tickets. I paid twice the amount I should have paid because I thought I was getting a premium ticket for row 1. Vivid Seats misrepresented what they were selling and now they won’t credit the difference back for a general admission ticket. This is so bad and we got scammed from Vivid seats. Buyer beware of Vivid Seats.

Do NOT ever buy from VIVID SEATS. They have the worst customer service and absolutely no care for their customers. I purchased two “guaranteed” tickets to a comedy show and they are NOT appeared by the venue. Vivid did not and will not do anything about it.

I’ve purchased from Vivid Seats a few times and every time I find it difficult to use and sketchy. You have to be ready to check out to even see the full order total - or what I think is the full order total. I’m currently looking for some tickets, and I noticed that when logged into the app, I have a 10% discount, but upon the checkout screen, the full total is showing as $30 more a ticket compared to when logged in to the desktop site with the same tickets. This is how I’m understanding it. The app doesn’t exactly show a total. The website is also listed as higher. Of course this all changes and it’s confusing every time. I just want transparency. I don’t understand how that’s so difficult. Put a price, show a breakdown, the end.

Do not use Vivid Seats! When rodeo was canceled they refused my refund. They have a class action lawsuit against them for this reason. I was in the lawsuit. Do not buy from them! Pick another ticket company!

I bought 2 tickets to the Universoul Circus in Richmond, CA. I drove 6 hrs and was not able to use the tickets because Vivid seats never emailed me the tickets, just a receipt of purchase. I was forced to purchase additional tickets at the door. Vivid seats overcharged me, the seats were $29 and I was charged $79 per ticket by vivid seat!!! I will not use them ever again. BEWARE!!!!

On their website they say they guarantee delivery of tickets or your money back. I purchased tickets to the Cure and was sent a link to my tickets. After clicking on the link it takes you to a site that shows what appears to be Ticketmaster tickets but with no barcode and a disclaimer that says "these are not tickets". After being on the phone with them 6 times, with the last being 90 min, they said they aren't responsible as I accepted (clicked on the link?) the tickets. Even though I never received a barcode or anything from Ticketmaster or them. Avoid this scam company. They never honor their guarantee. I never got to see the show and lost almost $800.

Purchased two tickets for $1000 for the Suns vs Nuggets NBA game 2. The seats were obstructed behind the camera and camera operator. When purchasing the tickets, the description DID NOT mention the obstruction. Also, prior to purchasing, the seat numbers were not provided. We were required to stand the entire game in order to see the court. I contacted Vivid Seats by phone twice, then three times by email to request a refund for selling tickets with an obstructed view that was not disclosed. They would not stand behind their 100% Buyer Guarantee. DO NOT BUY FROM THIS VENDOR!

Are you kidding me fraudulently selling tickets adding the exorbitant fee to shows that are non-transferable tickets. This is a fraud. You should be arrested. If it happened to us it's happened to hundreds of other people. This is unacceptable. Know your business or get out of it.

I purchased 4 non refundable tickets to The Cure in CA on 5/21/2023. I became ill and couldn’t make the event, so I called customer service and they told me to sell my tickets. I posted my tickets on Vivid Seats website and the next day the posting was made inactive. I contacted Vivid Seats and they blamed it on the “performer” and to go sell my tickets somewhere else. The problem was the seller I purchased my tickets from wasn’t releasing my tickets until 5/19 less than 48 hours till the event, and the other ticket platforms required an upload or barcode. So I’m basically out $500 because I'm sick, and I have no etickets, and Vivid Seats refuses to help, and only blame The Cure… So please buyers beware! Try Ticketmaster or Stubhub!

I purchased tickets to a the Western Conference Finals and received an email saying my tickets were ready. I have been trying for 5 days to get my tickets from a bogus link they sent me for tickets. They have changed their excuse for the tickets not being ready multiple times. The latest reason on 05/11/23 was because they didn't know if they Lakers or Warriors would make it to the finals. Now, the excuse is back to the original "we sent you the link." The same generic link that connects to nothing. It keeps sending me to this generic link: **. Now they tell me I should have my tickets 2 hours before the game starts. They are con artists and dishonest. Order#**

Vivid Seats added 25.00 to the price at the end of the process. I immediately asked for a refund and they refused. This is not something the public should condone, after all, we are customers, not indentured servants. Vivid seats has a business model that is 100% unacceptable and should be illegal. In fact it was illegal in the past. No company behaved this way as recently as 10 years ago. Vivid seats business model designed it such that they were able to steal over 100 dollars from me.

I have had a horrible experience so far with Vivid seats. I purchased tickets to a concert 4 months ahead of time. The sales sucked me in from an ad that looked like a good price. However by the end of the sales call it was not but I went with it anyway for 2 seats together. At no time did the sales person go over a LATER DELIVERY DATE FOR THE TICKETS UP TO THE DAY OF THE CONCERT! I was told I would be notified of details by email, which I was later. I phoned back wanting to know my seats and delivery date as they weren't shown in the email. Totally different attitude then when selling me the tickets. They now take a stance of 'we're just a site for trading tickets, nothing we can do to help you."

I drove to Tucson to watch ASU play and I received a confirmation with last night’s ticket for Wednesday game. When I arrived to the park and I received my transfer finally they sent me tickets to Friday night's game. I could not get in the ballpark so this amazing company decided a 20 dollar credit is a good solution.

I purchased tickets for Pixies in Denver, Colorado two months in advance and they never arrived. I called the day before the event, and was told to wait until 24 hours before the event, because sometimes tickets don't get released until then for security purposes. That night, I still had no tickets, so I called again. A retransfer was initiated, and I was told I would receive the tickets within a few hours. The next morning arrived and I still had no tickets.

Vivid Seats is an absolute scam. Use TicketMaster or Stubhub and please don’t waste your time or money dealing with this scam company. I bought tickets to a concert and was given a login and password to the Ticket Master app and once I got to the venue the tickets on the app were already used and me and my guest were unable to go. Do not waste your time with this company. It’s a scam!

I bought tickets to George Strait back in November of 2022. Concert not until May of 2023. I selected Section 132. Unlike Ticket Masters, they wait until the day before or day of concert to deliver your tickets. And if you don't know where to look for them, you have to call to figure it out. So I did just that and when I got them didn't realize that they weren't even the section I had bought them for. They put me Section 134 where we on side of stage and couldn't see much. Spent almost $2000.00 for tickets and very upsetting that they were the wrong section. Will never puchase tickets from them again.

I know I will never get my money back, but I need to warn others! I never gave consent for Vivid Seat tickets! I was searching their site and I put tickets in the cart but I never authorized or purchased the payment! Next thing I know after the “time limit” I had to purchase the tickets, I had an email confirming tickets were purchased! All signs pointing to fraud! I called vivid seats so many times and they told me I can’t get my money back and I have to “list them” only to find out that when I supposedly listed them, they didn’t approve them. How I knew that is when I called to confirm they said they denied the listing to be posted and I have to list them elsewhere! Another sign pointing to fraud, I didn’t get the tickets until the day before the show. All I want is my money back and they will not help me. Please beware, DO NOT Purchase from this site! Do better vivid seats!

Vivid Seats did issue a "courtesy" refund, but still state that their seller sent a valid ticket even though I showed proof the email contained an invalid link to claim ticket that didn't work and description did not match what I purchased. So did not even get a bad ticket, got nothing but 2 emails from the seller.

Updated on 05/28/2023: When you're purchasing tickets to an event I recommend buying DIRECTLY from the VENUE. Vivid Seats is a platform for SCALPERS! Make SURE you are NOT unknowingly redirected to Vivid Seats website. We were scammed out of $350 and almost Missed our event. It took 6 emails and hours of time to stay on this fraudulent transaction in order for them to finally issue a refund. Most people would've gave up and I'm sure that's what they had hoped for. Bottom line buy direct! If Vivid Seats needs to review their vetting process if they truly want to protect their business. This was a terrible disappointment yet, a great eye opener. Thieves are everywhere.

I purchased a parking pass at the Prudential Center in NJ, it didn't come. Purchased another and when we arrived at the green lot, they said they no longer do business with them! Well no wonder, could not get my money back and the only way to reach them is by text, very annoying! Do not purchase a parking pass from this company! And I was charged 144.15 but when we got to the lot and had to pay because they didn't accept the pass, it was 40 bucks! Thieves!

My wife bought us tickets to a college baseball game and without any problems on our end, walk up to the venue thinking “Vividseats.com” honored their agreement but they truly will just take your money and leave you to dry at the ticket stand. Without a refund, of course. That’s how they make their money! Buy your tickets from the source and let Vividseats bury itself. Good riddance and thanks for enjoy my wife’s money that you stole!

I used Vivid Seats for the first time to purchase tickets for an event in another country, and the event was my sole reason for traveling. Upon purchasing the tickets, I was told that they would be emailed/electronically delivered prior to the trip. A week before I left, I got frantic calls and emails from their customer service saying that I would now need to pick up the tickets at Will Call, which was fine.

Absolute scam. Sold me tickets to the Monster Truck Chaos Tour for April 29th in Wichita Tx. After driving 3.5 hours and paying for a hotel we find out there is no event..after sitting on the phone with a lady who barely spoke English for 45 minutes I was told there would be no refund.

I had looked at tickets directly available on the concert venue website and noticed 2 tickets still available but in the last row of the section I was interested in. Went to Vivid Seats website thinking I would be buying tickets for seats in the above section but in the front rows since I paid a premium. After my purchase went through, those same above 2 tickets are what I was handed by Vivid Seats but for 2X the price??? So they purchased the 2 open seats after my order and sold me those for double the price on the concert venue website?. This is robbery!

I purchased a last minute ticket for a show, but it was a few hours before so there would be plenty of time. I didn’t receive my ticket and the show was getting closer. I looked into it & apparently, there was a typo in my email when I made the purchase. Vivid Seats does not verify your email when they take your money for the ticket, even though your ticket is delivered via email, and I feel like that process could easily avoid that kind of problem. I spoke with customer service via a chat who said they’d “try” to reroute my ticket to me but I couldn’t get a refund because they had delivered it to me on time. The chat disconnected then.

Do not order through this service. Product was delivered to the wrong address. Customer service “Sam” was misinformed and better than useless. Providing a giant waste of time, no delivery of products, and a loss of money. DO NOT GET SCAMMED!

I purchased 5 VIP tickets to Nickelback's Canada Day celebration for Jul 1, 2022 in Vancouver and paid almost $2000. The concert was cancelled last minute and it's been nearly a year and still no response from Vivid Seats about ticket refunds - they continue to claim it's not their responsibility, but it should be!! The seller of the tickets should not be given the funds from reselling the tickets, until the event happens!!! This should be a policy to protect all involved, including Vivid, otherwise, there is no recourse for the buyer.

I purchased tickets to professional bowl riding through them. I was told upon purchase that I would receive my tickets via email. Tonight was the event I had still not received my tickets. I went to the event and hoped that my tickets would arrive in my email. They never did. Upon arrival and my tickets not showing up I then called Vivid Seats. They told me my tickets were sent on April Thirteenth. I checked all of my emails and they were not there. I also use the Vivid Seats app to see if my tickets would be in there. No tickets. They then proceeded to tell me that it must be a firewall issue. Is the reason that I did not get my tickets.

I have to change my review! My tickets worked! I was just so scared with all the negative reviews and that my tickets had the wrong time. The concert was amazing.

STAY AWAY!!!! Very dishonest business practices. The Vivid Seats website states that the company “is committed to honoring the prices that they set.” A complete LIE!!! Vivid seats added an extra $126.52. to my final bill without explanation or a breakdown of the charges. Vivid seats customer service is useless. They just regurgitate policy without explaining why $126.52 was added to the final charge. For example, if you purchase two tickets for $201.00, as soon as you press confirm the final charge will be $528.52. STAY AWAY FROM VIVIDSEATS. Don’t purchase anything from this business or you’ll get cheated.

Ordered two tickets on their website and chose the digital option and downloaded their app so I could present my tickets on my phone when I arrived. Maybe things would've been different if I opted for physical tickets, who knows, but I have my doubts now. About two weeks later we received an email notification that we could accept our tickets. Not sure what takes so long there, but oh well. Seemed fairly normal. Ticket prices were ok and they offered a seemingly good deal on an insurance coverage through a company called Allianz which is supposed to cover things like if you get sick and can't make it to the show, etc. We opted to include the insurance since it seemed cheap at $15 extra on top of the ticket price.

My husband went to purchase tickets. After making payment did not receive right quantity. Called to report issue. They were not willing to help! This is absurd! This was a system error on their part, Sketchy, You will lose your money no matter what! Guarantee

Despite the worry and being told I had to meet someone the day of the concert, I actually received a username and password from Vivid Seats to Ticketmaster tickets the day before the concert and received the digital tickets which worked smoothly the day of the show. A lot of worry leading up to the show though.

If zero stars was an option it’d be that. I paid for two tickets to a concert and only one of them was accepted once I got up there. The lady then told me I got scammed and to NEVER use a website like this one which I totally agree with her. These apps suck and it’s so easy for them to scam you. Lucky for us the person was nice and we both got in. Don’t spend your money on this website.

Buyer Beware: I purchased 3 tickets to a college lacrosse game in RI and received tickets that state $15 per ticket on each one. Vividseats charged me $98.73. I called Vividseats customer service and was advised that they charge the estimated value of the tickets plus tax (of course) plus a $20 surcharge and refused to assist in any way. No offer or agreement to a credit for the ticket price difference. This was my first and last time using this company. Look anywhere else for tickets to avoid being robbed and unassisted.

Fees are absurd!!! Shouldn’t be legal. The cost is that of an extra ticket. Shameful! Already upcharge on the same exact seats literally the same row.. The fees on top of that cost more than if I had purchased an extra ticket. When will these services stop gouging the public.

I bought tickets for a concert that was rescheduled for 11 months from now through no fault of the company or performers. I wanted my money back. I called them and was informed that a refund is not possible. I cannot plan one year from now in which the tickets will be honored. My issue is that I bought tickets for an event (a product). The “product” was for a performer on a specific date. Now, they change part of that product I no longer want. This caveat about rescheduling is deeply imbedded in the Terms and Agreements. As I am a retired person I am not well-versed in the internet’s vicissitudes. I should have checked their rating on the BBB. I feel taken advantaged of. Let the buyer beware!

Run from these guys!! I bought tickets on March 16th for a concert in Las Vegas on April 1st. Everything going fine until I get an email from Vivid telling me to find an email sent yesterday, earlier than the email they just sent me. Nothing. Call Vivid customer service... On phone over an hour while we go thru troubleshooting on the Ticketmaster and AXS websites, then waiting while they escalate the call and reach out to the seller, and get response from seller that they will resend again...

I got a good price on 3rd row tickets that I was able to purchase during pre-sale a couple days before they went on sale to the general public (5 months before the event). I was sent an email saying the tickets were "confirmed" but that they would be sent digitally the day before the event. I found this odd. A couple days later the tickets went on sale to the general public. I looked up my seats on Ticketmaster and found they were still for sale. I knew mine were still for sale because I bought 4 tickets in a row of 6 and all 6 were still for sale (even though Vivid Seats only confirms the row). I called them and they repeatedly insisted it was a visual glitch and that my seats were confirmed.

I have zero respect for companies that poach money from industries full of people struggling to be able to do what they love. This company charged me 4x the amount of the original ticketing price and the illusion of event insurance is also a scam. Needless to say I was unable to recover anything. I wouldn’t mind if I knew this money was going to the bands but this is robbery. DO NOT RECOMMEND. I couldn’t even get the insurance to cover me being relocated to a job in another city. Very ** morals and practices.

Updated on 03/29/2023: This is a follow-up to a review left yesterday regarding Vivid Seats. It was only after this company read my review describing their practice of selling the same ticket twice did they reach out in a bid to have me take down my review and in exchange, they'd be so generous as to offer me $100 of "promotional credit" to use towards my next purchase with them. It's clear they read my review. It definitively said I would never use them again.

I bought 4 Indian wells tennis tickets from them. While the tickets did transfer electronically, the tickets literally disappeared as we were about to get through the gate. Called Vivid, and they made me go through whole bunch of hoops (during which time we missed half of the match). Ultimately vivid would not do anything to help me as they said it is now a problem w/ AXS (the original seller of tickets). Called AXS, they said the tickets were cancelled but would not give me further details and told me to go back to vivid. I ended up buying another set of seats to attend the match, but now we’ve lost $680 and missed half of the match. I’m appealing to my credit card company. Hopefully they can help.

I purchased tickets from Vivid Seats for Women's Country Music Tour at the Grand Ol Opry in Nashville, TN. I bought 5 tickets; had to choose seats which apparently the venue was so popular that I could not even get the seats together and chose 3 seats in one row and 2 seats in another row over 2 transactions - see price I paid ($100 per ticket).

This company is ** AWFUL. NEVER USE THEM! I bought tickets not realizing they were resold because that was not indicated anywhere, and then discovered 2 days later they were resold and had been marked up 3x + insane fees. They won't let me return them even though tickets are now available directly for less than 3x the price I paid. When I called to speak with them they put me on hold AFTER I told them the issue and then came back and said there was nothing they could do. Which is **. So now I'm out $420 for what should have cost more like $150. 1000000% DO NOT RECOMMEND

Beyond Disappointed: I purchased 4 Phillies spring training tix in January for the March 17th game against Toronto, Email said confirmed, Vivid app said they were on there and the MLB ballpark app said they were on there. I traveled to Clearwater from New Jersey, drove to stadium only to find out when I opened the tickets on my phone all my tickets were rejected! I went to ball park customer service only to be told that my seats were sold to someone else! When I contacted Vivid seats I was told they would put a claim in for me (claim was rejected).

I purchased tickets in February for the Margarita Fest. The tickets were to be transferred to me today, or earlier. Yesterday, I received notice that they were ready for transfer. (from an Australian TicketMaster account for a Missouri event) I still can't accept them. I receive an error each time (multiple times) stating the tickets cannot be transferred at this time. I want a refund and they say they can't refund me. I will be contacting multiple organizations about Vivid Seats and their policies. They say I am buyer protected, yet tell me since the sale occurred they can't do anything about a refund.

Today was not a good day for me. I was so excited about purchasing a Janet Jackson ticket today. I received an email regarding my purchase, and I called. The rep was nice, I informed her about the email that I received regarding the ticket for Janet Jackson in St. Louis. She informed me that the seller isn't corporate and my ticket needs to be replaced. Everything was done in an orderly way. Once I logged in to receive my e-ticket, the ticket is in was Hollywood, FL. I live in St. Louis, MO. I have been trying to rectify this and no help. I really believe this is a scam.

I purchased 2 tickets to a concert one evening and called the next morning to cancel. That is not an option and apparently the tickets I 'bought' had to be picked up in person from the seller on the day of the event... Next option was to sell them. They can't even do that! I don't have the tickets and they suggested I Google search ticket sales and take a screenshot of the section (no seat or row) that I am supposed to sell and transfer after I pick them up in person on the day of the event. Bottom line they are a weak middle man and only sell tickets they don't have for a huge fee. With no mechanism to put them back up to sell for a loss. RIP OFF ALERT - I will never use them again.

Vivid reached out and made it right after my review on Consumer Affairs, which I’m thankful for. Although it shouldn’t have to get to this point. I have a feeling, like most companies these days, they outsource their customer service and that completely negates company/customer relations. I also understand that there are likely lots of people trying to scam the situation and further muddies the waters. In short, they made it right and that’s all that matters.

I was so disappointed and frustrated by my recent Vivid Seats experience. In early January 2023 I bought mobile tickets to an Arkansas Razorback baseball game on Sunday 3/12/23, 1pm, on Vividseats.com. My game tickets cost several hundred dollars, and we made plans were for a 7-hour, overnight family trip from Louisiana to go watch Louisiana Tech play Arkansas.

I bought 2 tickets to a concert (Andy Schauf at Great American Music Hall in San Francisco on March 3rd), and when I went to the event, Vivid Seats only had sent me one ticket in a pdf. They charged me for both. I tried to download their app, and use the Vivid seats app (instead of website) and even still, the app only let me download a pdf which contained a single ticket. Attempting to view the tickets directly in the app did not work either (again, only one ticket was visible). They suggested that I wasn't swiping (e.g. Up or to the right) or that I wasn't noticing that there were two pages. They insisted that they sent me two tickets.

We bought tickets for a concert months ago. VividSeats assured us, 100% guarantee we’d get our tickets before the show. Two days before? Nothing. Reach out to buyer, nothing. Come day of concert, start the three hour drive to the concert while constantly trying to call VividSeats to figure out when we were getting our tickets. They kept stringing us along, guaranteeing them 3.5 hours before the show. Then once that happened, guaranteed 2 hours before the show. Then when that didn’t happen, we’d 100% get them before the show.

This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. I suggest never doing business with them.

Ordered tickets for Gary Allan concert last September. Promised by 2/23. First received an e-mail asking me to call because there was an issue. The issue was they didn’t have the tickets, but had 2 close by. These were special seats, including dinner and first 2 rows on the dirt. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. When the tickets never came, I contacted Vivid repeatedly. Could never get the tickets. They offered “replacements,” which were inferior and DID NOT include the dinner and up-front concert seating. SO basically, they lied in the e-mail, and lied that “replacements” were offered. They refunded, but I am out 2 nights for the hotel. HORRIBLE experience. Suggest you use another ticket broker.

Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! All they say is their sry, well so am I! Ticket master from now on!

I purchased tickets well in advance and the tickets weren't cheap. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. I'm very disappointed in Vivid Seats. I will not be using this company again and will never refer a soul. Thanks Vivid Seats.

I used their site this morning to purchase two tickets to a show. It asked how many tickets I wanted which I selected two. It told me the section of the tickets but not the exact seat numbers. Nowhere on their site did it say that these two tickets wouldn't be next to each other. After all, I selected that I wanted "2" tickets not "1". It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I had to call to verify that these seats are in fact in different rows one behind the other. I was told that I should have known that by this note that was listed:

TLDR: They don’t allow order cancels if you make a mistake and won’t do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. I’ve only purchased tickets from this site twice. The second time was one of my worst experiences trying to buy event tickets.

My father bought a couple tickets on this website not knowing it was a complete scam. The Gypsy band was cancelled, therefore he should have received his money back not including the fact he also bought insurance. After several frustrating calls to Vivid Seats they claim they did not get notification the concert was cancelled and would not refund my father, who is a cardiac patient know less.

I purchased tickets to Nitro Extreme stunt show and was charged triple the amount for show tickets. I feel they were not looking out for the consumer and price gouging. People work to hard to be taken advantage of.

Vivid Seats informed me tickets were transferred, however, I never received an email from the seller nor a notification to accept the tickets in my Ticketmaster account. Vivid Seats informed me the transfer would take place within Ticketmaster. I contacted customer service the day of the event and they stated "Since we are able to troubleshoot and confirm that tickets are not able to be located, we will be submitting a request for a retransfer. However, I would just like to let you know that this is still not guaranteed and may take some time as this has to be confirmed by the seller."

Do not try to sell a ticket on Vivid Seats!! We sold four tickets per the instructions on the Vivid Seats email and were told everything was done correctly on our part. Three days later after the event had already started, we received an email saying something went wrong. We called again and they said everything on our part was correct. Fast-forward to yesterday, they are saying they gave the four tickets to the people for free and are now charging us an additional almost 3 thousand dollars for not completing the sale correctly. Shouldn't they have told us something went wrong far before the event and not after it already started and after we had confirmed we did everything correctly?

I contacted CS because I cannot access my tickets via the website and they were never emailed to me. I paid $342 for 2 tickets to an event. Paul, the service rep, refused 4 times to connect me to a supervisor. He told me my only option is to borrow someone else’s smartphone and download the app. I refuse to download an app to access tickets that were supposed to be emailed to me. False advertising, because there is no way to get the tickets unless you download the app. They are not really emailed. I will be disputing this charge with my bank because The tickets were never delivered to me. Don’t do it. Go to a reputable site that doesn’t for customers to download apps.

I purchased 2 tickets for a Steve Harvey Vault Empowers conference in 2021 that was canceled. Unbeknownst to me the event had actually been canceled before I purchased the tickets from Vivid Seats and they still let me buy them. I was trying to use a credit from a Billie Eilish concert that was expiring so I was searching on Vivid Seats for something of interest. Not only did I use my 600 dollar credit I paid additional money for another ticket both totaling over $1000. I have reached out to Vivid Seats numerous times and Vault Empowers has reached out to them as well. Yet they refuse to even issue me a credit for an event that was supposed to take place now 2 years ago. I only get a canned email response that says the event is postponed and not canceled.

They sold me tickets to the Fiesta Bowl that obstructs seeing the entire field in which they did not disclose at the time of ordering. They refused do anything because the railing is part of the stadium structure. The customer service was absolutely useless and refused to escalate the matter. I’ll never buy these guys again especially with price the extortion they use.

Ordered tickets for Christmas presents for bowl game. 40 yard line and 19 rows up. Great seats. But never received tickets when scheduled. Called customer service. Finally got sent 10 yard line tickets in corner. No refund. No discount. Terrible experience. I will never deal with them again. They wait till last minute to switch tickets when you basically have no choice. Very unreliable. Don’t be fooled by their guarantee.

This is the biggest scam known to man...if you've ever wondered how to make $500 disappear from your bank account faster than anything and get nothing but the runaround in return, buy from Vivid Seats! I bought the tickets online and allegedly the seller transferred them, but I never got them. After spending hours on chat and on the phone with customer service reps who cannot communicate and after being hung up on numerous times, Vivid CHEATS told me they had evidence the seller transferred the tickets but could not tell me what that was so that I could pursue the tickets through the seller's broker (Ticketmaster). I had no choice but to put in a dispute with PayPal, who rejected it. I didn't get to go to the concert and spent $500 for nothing. DO NOT USE VIVID SEATS. JUST DON'T. This is an extremely common ploy--all you have to do is search the forums on FB to see the scam.

WE bought tickets from Vivid Seats ...We went under a level 3 road emergency and were told if we are on the roads we would be fined or arrested .... Vivid is refusing to refund our money ... They say it is out of their control .....It is out of our control also ... We tried to go but were told to stay off the roads!!!! We are now out 365.00$..... AGAIN Never buy tickets from VIVID!!!! NEVER!!!!

I purchased tickets for the UCLA vs Arizona State football game and wound up with seats that were completely blocked by a stairway. We were unable to have a clear view of the entire football field. In addition, constantly people would come up the stairway and stand directly in front of us. When people were asked to move it would start heated arguments. In over 60 years of attending football games, it was the worst experience of my life. I have asked and written Vivid Seats to request a refund for the tickets and even sent them photos showing how the view was blocked and they refuse to refund anything. Terrible company and I will never do business with them again.

This company is the ultimate scammers. I ordered 100 level seats in the spring for the Seahawks regular season. I had zero correspondence until days before the September game even after requests from the company prior. Two days before the game, I was sent tickets for the cheapest seats in the entire stadium. Our backs were against the concrete wall in the last row of the stadium. This reseller is as crooked as they come! I have all correspondence proof should anyone care to see it.

I purchased a parking ticket for a football game at SoFi stadium. I notice days before the game that the pass had no bar code. I called Vivid Seats with my concern and was to that since the ticket said my license plate was verification and I did not even need to speak to an attendant. When I arrived I couldn't even get into the structure without talking to an attendant. The attendant said that there must be a bar code or QR code and that the ticket I had purchased would not be accepted. I had to purchase another one on-site. I again contacted Vivid Seats.

DO NOT USE VIVID SEATS for ANYTHING whatsoever!! Vivid Seats sold me the wrong tickets to the Army/Navy Football Game, ‘22!!! I had two phone conversations with a “salesperson” CHRIS **, and on September 1st, I ordered 4 tickets (for nearly $2,000.00) to sit on NAVY’s side. I spoke about my son, a Midshipman at the Naval Academy, and CHRIS ** and I discussed where in the stands that the Midshipmen would be placed and our attempt was to be seated up from them or nearby.

I bought a parking ticket on their website and they said it was delivered. They couldn't confirm that it was delivered although they said that the person that sold them the tickets delivered it to me. I wanted proof from them. They said they would not offer proof 'cause they could not offer proof. They can't send out in outbound emails. They sent me a copy of my receipt that didn't show anything except for the fact that I purchased the tickets. I would not suggest this my worst enemy.

I purchased tickets from Vivid Seats through Groupon. I picked the section I wanted and paid for them. After the sale the tickets came from Vivid seats and they were NOT the section I wanted or paid for. I got tickets in the Balcony all the way to the ceiling of the arena. I paid way more money for mezzanine level. I contacted Groupon who told me to contact Vivid seats who then told me, "TOO BAD FOR YOU. NO REFUNDS!!!!" I was RIPPED OFF!!! Vivid Seats are scammers and so is Groupon. There are many more ticket merchants out there so Run don't Walk to find honest ticket sellers. Vivid seats are NOT!!!!

Purchased Jeff Dunham tickets for Jan. 27, 2023. Received email saying tickets ready. I clicked on the link sent to retrieve tickets and got a message saying cannot sign in with that email address. Had multiple chats with Vivid Seats to no avail. I called and spoke to someone at vivid seats and again to no avail. It looks like the seller sent hockey tickets that cannot be retrieved. The Jeff Dunham show is on Jan 27, 2033 and there is no hockey game at home or away that night. I told vivid seats that I've been scammed and asked for a refund. Even though I have ticket protection they still won't reimburse me.

This company is complete fraud. We drove from Dallas to Houston for a date night thinking we had front row seats to a concert. Got there. No tickets were sent to us and no one could help get the tickets.

I could not get my ticket successfully transferred to me - I was able to get the link asking me to click the transfer, but it failed at the very last step as I tried to submit my account email and password through multiple efforts. I eventually had to purchase a physical ticket from the will call window with much higher price. I called customer service to ask for refund but was told per its system the transfer was a success. A frustrating experience for me.

I ordered tickets to an illusion show for me and my daughter on October 28th. The show is November 26th, I wake up that morning still with no tickets. My tickets were confirmed the whole time and stated so on the app even the morning of the show. I reach out to Vivid Seats and they tell me my tickets are gone 7 hours before show time. Never contacted me ever to tell me, never made effort to make it right. I ended up on the phone for 2 hours trying to get different tickets. They offered me terrible seats, understandably because the show is that day and there is nothing left but crap seats. They did not offer me website credits, financial compensation or even a apology for everything that I was put through. If you use this company good luck, I never will again.

My husband purchased tickets for the Michigan game in Ann Arbor for Sept 24th 2022 game. Tickets were over $1,000 with insurance. We booked a hotel in Chelsea, MI for Friday night so we didn’t have to travel as far for Saturday's game. We traveled about 3 hours to Chelsea and made it into town late Friday night. As we arrived into town, our brake lines blew we had absolutely no brakes in our vehicle. We tried for hours to make contact with towing companies, parts stores, etc to get the brake lines fixed but had no luck. Saturday morning, early, my husband and father in law walked a half mile to the closest parts store to get parts to the fix the brake lines in the parking lot of our hotel. By time we were able to get the vehicle fixed, we had already missed the game. We looked into renting a vehicle but every rental company said we would need to bring the vehicle back to Ann Arbor (a 3.5 hour drive for us) Monday.

I did not receive any of my tickets. Customer service is very rude and also I got a complete run around! I’ve been dealing with this since 6am so I’m gonna keep it short! Stay away! They have policies in place to protect themselves but trust me you will not see your tickets and also you will be overcharged by hidden fees!!

Bought tix on Vivid Seats on 08/31/2022, to TCU football game 11/05/2022. On 11/01, the day tix were to be delivered, was sent a Message that I could not have my seats as purchased (Row M) but would receive others on Row Y. (next section over). Ticket agent said the new ticket offer was a downgrade from my original tickets. Compensation/price adjustment was refused by seller. Vividseats said I could cancel the order or be given even worse tickets. Ticket prices have gone up and seats are very scarce so we got scammed. There seems to be no consumer protection against this type of abuse. What can be done?

A couple months ago, I purchased 2 tickets to the muse concert on 10/11/22. Fast forward to 10/11/22, I have the AXS app downloaded and I’m logged in with the same email that ordered the tickets. There are no tickets showing on the app at 6pm and the concert starts at 730pm even though I have a confirmation number for my order stating they’ve been delivered. I start by contacting AXS— AXS tells me this is an issue on Vivid Seats end and they can’t even see the tickets. So I call vivid seats and end up being on the phone for 27 minutes with the first rep who is unable to troubleshoot my tickets to the AXS app.

The tickets I bought were posted before they were even on sale, they were more expensive than originally posted, and Vivid Seats added $100 processing fee on top of that. When I realized all this. It was already too late. Vivid Seats wouldn't refund/cancel the sale and recommended reselling the tickets on their site instead. Ticket Master isn't much better but at least they're upfront when they rip you off.

Bought tickets to a sporting event Tickets were promised for 2 days before, 1 day before then the morning of the event Tickets finally arrived 4 hours after the event started Customer service was awful - customer service people were not from US but said they lived in Chicago - asked them for best deep dish pizza and their script clearly did not have those answers. Getting refund was impossible so credit card got it for me. Next time I am going back to Stubhub for my tickets.

DO NOT DO BUSINESS WITH VIVID SEATS! In a moment of insanity and excitement about seeing this new show, I stupidly placed an order with Vivid Seats for a total of $1376.37 on the 3 tickets I ordered for April 15 2pm tickets to Tina The Musical at Mortensen Hall at The Bushnell in Hartford, CT. I quickly realized my error and messaged Vivid Seats to cancel. I could not get through to Vivid Seats; they said they had no record of my order. So I filed a charge dispute with my credit card company Capital One. According to my friend who I plan to travel with to see this show, this is what the venue Mortensen Hall at The Bushnell in Hartford, CT had to say about this order when she called to verify the availability and true cost of tickets for this show: "I hate to tell you this but I think you got scammed."

After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I highly recommend purchasing tickets from a verified seller on Vivid Seats.

Paid $800 for football tickets, which were never received, up to the morning of the event. Impossible to get help, total runaround for hours. Ended up disputing charge and having to purchase other tickets.

This company should not have the option to sell tickets online! I purchased 2 tickets at the last minute (yesterday) and the event is today but my tickets are still showing “processing!” They already charged my card. I called customer service and they told me that “refund is not even an option.” Smh. I wish I read the reviews before buying the tickets.

NEVER received my tickets, customer service is a joke, don't waste your time. This company is a scam. Would write a longer review but unfortunately, I'm already 2 hours deep in this today and have no more time to waste. AVOID.

I had purchased tickets on here. Every time I clicked on the link to accept the tickets I would getting this screen that said forbidden. I called customer service explaining the issue, asking for a refund or site credit because the tickets were for that day and I wasn’t able to use it. I spoke to uncountable people and they all told me that I can’t get refund or credit because they have proof that I received the email to accept the tickets. I explained to them that was never the issue. The issue was that I could not accept the tickets. They continued to refuse so I ended up losing out on money for tickets that I purchased but was unable to access. They have the worst customer service ever. Do yourself a favor and go somewhere else.

My tickets never came and I couldn’t get a refund. Horrible. They blamed me on not receiving the tickets. When your company's job is to get me my tickets I don’t understand how it’s my fault. Biggest waste of time and money. Never buying tickets here again.

BUYER BEWARE: We bought tickets and ticket insurance from VividSeats.com for a Jimmy Eat World show on Saturday September 24th in Providence RI. I got the tickets for my son because he is a huge fan! The day of the show, I drove 4 hours and checked into my hotel, which meant that I had to pay for it regardless, and got to the venue just to see a sign on the door that the even was postponed. Vivid Seats didn't email us to notify us about the postponement until 11 MINUTES before the doors were supposed to open. I bought the ticket insurance through the offer on Vivid Seat's website but postponements are not covered under it. Vivid Seats will not refund me either because it's postponed and not canceled. Rescheduling from a Saturday to a Thursday makes it impossible for us to make it to the show, with the 4 hour drive, as I can not take off from work. Now we are out over $300 and he won't get to see the show. This is so wrong!!

Zero stars. This place is a scam. I paid for tix and did not receive any. I contacted customer service and they did absolutely nothing to resolve the issue . I wish I would have read reviews on this company before purchasing tix from them. Pleaaase read the reviews. Anything positive is a fake review!!! Just buy the tickets from ticket master. NEVER VIVID SEATS. This place should be shut down!!!!

7/26 bought ticket. 8/5 was emailed a confirmation that the ticket would be sent on or about 9/23. 9/23 no email arrived with a link. 9/24 9:30am still, no email was received. Contacted Vivid Customer Service via telephone. Customer service rep said she would notify another department and they would notify the seller to “resend” the link to the ticket. 9/24 8:30 pm still no email. This rep said the link to the ticket would be emailed “shortly”. 9/25 The date of the event No ticket received. 9/26 9:30am I called Vivid Customer service again. The rep put me on hold, and came back to the phone to tell me the link was emailed at 1:00pm (Which was the start-time of the event) on the day of the event. All I received at this date and time was an email from the venue stating my ticket (Which I never got) was no longer valid. After multiple attempts to get my money back, all I can do is let other people be aware. VividSeats.com is a rip off.

DO NOT BUY TICKETS FROM THEM!!! I purchased tickets for the Jimmy Buffet concert in Las Vegas for Oct 8 2022, I received an email that the concert was cancelled and rescheduled for March 4 2023. They sent me an email that stated: Can’t Make It?... Prefer a refund? You have 30 days from receiving this email to request a refund from your point of purchase." I called to request a refund and they REFUSED!!! I asked to to talk to a supervisor as they promised a 100% satisfaction guarantee on there website. The operator also REFUSED to connect me to a supervisor even after I asked over a dozen times. She then disconnected me. I paid over $3900 for these 6 tickets. They are now useless to me. I even asked for them to just refund the exorbitant service fees and they refused that too. DO NOT BUY TICKETS FROM THEM!!!

They sold me tickets to a concert that weren’t secured/verified. I paid for tickets then received a call later in the day saying my tickets aren’t available and then they tried to sell me tickets that cost more to the same show but with worse seats. Horrible business practice and the rep who called couldn’t have cared less.

My husband bought a ticket because he was taking me to see Michael Bubble, we asked for a change of parking and they could not cancel because they are resellers, did I realize that they resell it, the real cost was $10, but with a profit of more than 40 dlls and could not just change the ticket, it is a company that I definitely would not buy again. DO NOT buy, expensive and definitely do not buy from them, I cannot believe that they do not solve anything, this is absolutely terrible.

Purchased Padre tickets on Vivid Seats despite their outrageous fees. Got confirmation of sale. Starting 7 hours prior to event started communicating with customer service about non-delivery of tickets. Was assured I would get the tickets prior to the game and they had a 100% guarantee of delivery all the way up to 20 minutes before the game. At 5 minutes was told there was a problem with the seller. Tried to substitute inferior seats. Requested refund and missed the only game we were in town for. Ruined our vacation. Guarantee is total **. Customer service is useless and just stalls and delays. Will never use Vivid again. Zero stars. Buy from another service.

Vivid Seats also operates as Ticketsales.com and is a total rip off with poor customer service and a no cancelation, exchange or refund policy. Paid $499.00 for tickets I thought were directly with the theater. However once the purchase was completed realized this was a third party. Called to cancel and they said tough luck all sales are final. Called the theater which they realize they have a problem and have ceased all mobile sales and trying to eliminate the website. Received the tickets 3 months later with a $100.00 face value under the name Lisa ** which turns out to be a fictitious name to buy tickets. Check the Better Business Bureau site for a long list of dissatisfied customers and complaints.

I purchased 4 last minute tickets to a concert. I was told via phone that I’ll receive my tickets in 3-5 minutes. They never arrived. We had to stand outside the concert for 3 hours calling Vivid Seats, emailing them, live chat etc. and they were “closed.” PLEASE SAVE YOUR TIME AND PURCHASE THROUGH TICKETMASTER! THEY'RE SCAMMERS.

I went on Vivid seats for the first time to buy Raiders Tickets and I should have stuck with my gut and bought through Ticketmaster, but I decided to try to save money on fees, which was a HUGE mistake. The tickets were $188 advertised (each) and after fees - which were not disclosed until the receipt came in my email after wards, that I paid over $500 for these two tickets and then with the exchange rate it costs me $691 for two tickets that were advertised for $188 - I called in to talk to them and they said "Tough luck" and to try to resell them on their website, which was completely unprofessional, as they do not disclose their fees at the time of the sale. I would highly recommend to avoid using this company and stick with ticketmaster, even though their fees are high, but you know what you're paying ahead of time.

I Paid double the price for what was advertised as upgraded tickets. When the tickets arrived, they were for general admission. Tried to discuss with customer service and they were horrible! I did not ask for a refund; I just wanted the tickets I purchased. According to them the seller describes the tickets, and they don't check the validity of the tickets. Horrible experience that cost hundreds of dollars. I would not advise anyone to use this company. I felt frauded and scammed!

Bought 4 seats together for me and 3 kids. They broke us up all around the stadium and refused to fix it. They give "rewards" but they used that as an excuse as to why the seats were broken up. They refused to fix it.

At no point, including now, they will NOT let me speak to a manager, or anyone who can actually help/listen to me and make change. This is literally the only company I've ever encountered that, as a rule, doesn't let customers talk to a manager. ever. Their "guarantee" is not a real guarantee. The day of the concert (for my wife's birthday) I still didn't have my tickets. All day, including an hour prior to the concert, they "guaranteed" that I'd have my tickets. They had me drive to the venue. Nothing. No call. No email. And no tickets. I understand that things/plans can go wrong. But their utter lack of good communication, horrible customer service, and disingenuous use of the word "guarantee" shows that they really don't care about us, the customer.

Zero stars, they do not have the tickets they are selling. They are a third party that will give you every excuse under the sun as to why they do not have your tickets. You cannot find out who the original seller is to contact them, you cannot talk to a manager, they will tell you to contact them 2 hours before the event if you still have not received your tickets putting you in a position to miss out on front row (for standing room only) not being able to have time to buy merchandise, or flat out missing the concert because you are screwing around with customer service. They will refund you the money, but you missed the concert. All of the negative reviews sadly are 100% accurate. Use Ticketmaster and pay the extra to actually have tickets.

I placed and order on 7/23 for the Van Morrison concert in NY. They said my email was incorrect. With a Gmail.co instead of dot com. My confirmation from them and PayPal have .com. No email goes thru for .co. Spoke to them and PayPal. As of yet no tickets or no refund.

Bought tickets for the cats vs Griz game for my wife’s birthday MONTHS before the game… Originally got each ticket for $33. Vivid seats made a mistake and sold me tickets that were already sold. They then reached out to me months after I bought them to tell me that they messed up and don’t have my tickets. Now the tickets are 4 times as expensive and they will only give me a refund… not give me other tickets.

I purchased concerts tickets in March for a show in September and found the pricing to be totally overpriced! When I actually received the tickets (less than 24 hours before the show) the mark up was 150%!!!! Worst part I was unable to attend and when listed on their site to resell they would only sell for the face value! ROBBED!!! I will never buy tickets from them again.

Purchased tickets to a MLB game and traveled to the city for a celebration as we lived in a different state. When we tried to follow the link to accept the tickets, we would get an error. So we never got the tickets. We called customer support and they were initially helpful by trying to retransmit the tickets and told to try again later. The new link didn't work either and everything went downhill after that. Customer Support's answer was always try again later, call back in 2 hours, etc. Never actually trying to help. Then we got less than 2 hours from the game and then they tried to say the only option I had was to accept Standing Room only tickets. They refused to give us a full refund or even a price differential for the downgrade. So don't believe their "100% Buyer Guarantee", because they won't honor it!

They are the worst. I spent $1800 for two tickets and was told that they were in the middle of section K. Well, I got the tickets and they are at the end of the section and I could have bought the same tickets for $300.00 LESS!!! Don't use them. Then when I went to talk to them about it they lied and said I was NEVER told that they would be in the middle of the row. I asked for a supervisor and they would not give me one. THEN THEY HUNG UP.

The absolute WORST company that I have ever tried to work with in buying concert tickets!! The customer service is horrible, and they make all kinds of empty promises just to try to convince you not to cancel your order, even when it is readily apparent that you will NOT receive your tickets as scheduled or as requested. They refused to send me my tickets electronically or via email after they had been mailed to the wrong address, claiming that the tickets had to be physical tickets, even though the initial email that I got from them confirming the purchase of the tickets said that they would be "special delivery" and that I would receive the tickets electronically to show on my mobile device.

ABSOLUTELY THE worst experience I've EVER had buying concert tickets!!! I select my seat on the map (like I've done at every concert I've been to, in my life), then when they send my ticket, it's a TOTALLY different seat!! This "new" seat has an "obstructed view," so WHY would I choose that one over the seat I chose, at the SAME PRICE!?? When I reached out to them, they started citing all these ** "policies" and excuses why they couldn't do ANYTHING! I wasn't even asking for a refund, just to switch it to the seat I wanted in the first place! They were NO HELP whatsoever and didn't give 2 **!!

BEWARE! Do not purchase tickets from Vividseats!! I was screwed over! I paid $300 for two tickets and ended up back in row AA when the tickets were delivered to my email and I called them and they refused to do anything and hung up on me. They currently have tickets for sale much closer to the stage for less than half the cost and they would not trade my tickets. I didn’t even want any of my money back I just wanted different tickets. They just kept repeating the same thing over and over clearly from another country and then hung up on me.

Terrible experience. You will probably pay too much and may not even receive your tickets. Customer service is useless - called four times and issue still not resolved. Use a different site - Ticketmaster, StubHub, anything but Vivid Seats!

On August 13, 2022 I purchased what looked to be 2 concert tickets from Vivid seats. On the site it was listed as "FAST-4GA Row:GA". When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds.

Bought 6 tickets to a concert at Fenway. Paid a large premium for the seats. Vivid sent us the tickets 6 days before the concert. Showed up at the concert and the tickets were invalid. We weren't allowed in. Called Vivid and there was nothing they could do. Had paid for a limo and dinner and then had to go home. It's been over 3 weeks and Vivid won't refund our money. We even bought insurance. Not sure if this is a legitimate business or a scam. You have plenty of choices out there to purchase tickets, pick one that is trustworthy and cares about their customers.

I have purchased 15 tickets through VividSeats. I ran into a problem when trying to sell one and reached out to customer service. Both representatives I talked to, especially Zannie, were extremely rude using phrases such as "as I already explained" with very little explanation on anything. I had to continuously ask for clarification with very little input. The conversation was ended prior to even having a question answered. Come to find out, the customer service representative was not even correct in answering my questions and I lost out on even more money. I had to talk to several other people with no resolution up to date. VividSeats sometimes has okay prices but definitely double check prices as my last two tickets were $70 more than other sites. I will never be ordering another ticket from here. Not worth it.