Vivid Seats Reviews

I paid for tickets to the Seattle Portland soccer game and never got the tickets and they kept my money! Why is this company allowed to be in business? Is there no regulatory agency that governs this absurd activity.

Took so long to get our tickets we couldn't use them for parking because we were already in the parking garage without them. Had to buy parking again so that we could go ahead and park. They refused to give us the 80$ they charged us. That by the way we paid 40$ in cash at the garage itself. Such a rip-off. Should get zero stars.

I would give Vivid Seats 0 stars if that was an option. I am a mom that works part-time and I don't make a lot so to buy concert tickets for $300+ is a big deal for me. I was charged $320 for 2 tickets. I asked for a refund or to resell these tickets and was told (by Vivid Seats) - NO, which was fine. No big deal. I was willing to keep the tickets. However, Vivid Seats went behind my back and sold my tickets for half the price (and informed me of this in an email after the fact). I requested a full refund ($320) since they sold my tickets and, again, was told - NO. They are garbage and their customer service is also garbage. Buy your tickets elsewhere. They are sketchy and will take your money and then sell your tickets without your consent for way less (and keep the difference as profit).

I paid $ 2675.00 for row 1 ticket section A3 Rolling Stones concert Glendale AZ and they sent me row 11. This is my birthday and I purchased these tickets for that. Row 11 is what they sent Which was going for way less. They would not resolve and did nothing at all about fixing it. I called twice. It was elevated but they still did nothing.

I'd give a negative review if I could - talked to 5 different people about unreleased tickets only to be told there's nothing their team could do 10 mins before the event. I asked them to cancel the order before leaving my home for the venue (with a 7 year old in tow) and they refused. Got to the venue and only then would they cancel the tickets with no other seats options available. Customer service team likes to say there's nothing else that can be done. Don't waste your time with this joke of a company.

Evidently $35 times two equals $98 according to Vivid Seats. You press purchase tickets and it's a done deal with an arbitrary fee added to the total. No explanation, no advanced notice, no recourse. This is not the way an organization with any integrity operates.

BUY AT YOUR OWN RISK. I purchased 2 tickets to a concert 4 months in advance. After receiving an email marked urgent telling me I must accept my tickets, I watched my inbox. 2 days passed, no tickets, so I contacted Vivid Seats. They told me to download several apps all to no avail. They had me check my inbox using keywords, no tickets. They then told me to wait. The next day, still no tickets. I called again. They had me do the same process, which I had already done prior to calling. No tickets. They then said they would contact the seller. The next day, still no tickets, so I called again. I was assured the tickets had been sent and it was my error. They made me verify all information and asked for my credit card number. I went through the entire process again!

I just got an email saying the ticket is ready, but the ticket is not in the section I ordered. I ordered in section 22 row M, but the ticket is section 16 row L. After discussing this with customer support, Vivid Seats surprisingly claims that this is even an upgrade!!! How ridiculous, the people who runs the VividSeats is just unbelievable. I am very disappointed by the service, the fee is so expensive. The whole experience feels like a scam.

Problem solved! Unfortunately dealing with a rude customer service agent tainted the experience. Thank you Vivid for the quick resolution. Rating changed to reflect the satisfactory outcome.

Do not use Vivid Seats EVER! THIS IS WRITTEN 5-1-24. We purchased tickets to the New Orleans Jazz fest in January. We are about to board the plane and we still haven't received our tickets. I called customer service and they said that they can't reissue tickets and send them to the venue. The tickets were 1500.00 USD. Do not ever use this site. No emails , no solutions! Do not use this site EVER!

I purchased a premium parking ticket to see Billy Strings in St Augustine on April 20th, was told the lot was oversold and was denied access to park. Vivid Seats is refusing to refund my ticket, stating "Parking is first come first serve." Who buys an $80 ticket that is first come first serve? Such a horrible excuse on their part for not issuing a refund, especially since their policy is 100% buyer guarantee. The customer service rep refused multiple times to transfer me to a manager to escalate the case. The whole point of buying premium parking is to guarantee a spot close to the venue. I had two young children and had to park a mile away and missed the beginning of the show. This company does not adhere to their policy of 100% guarantee. Buyer beware!

I had the worst experience with Vivid Seats. My total tie 2 tickets came to 91$ with the security insurance. The night of the concert I can't find my tickets anywhere. I call vivid seats and send multiple messages and nothing. Long story short I had to buy 2 more tickets at the gate 'cause I looked like a dumb **. I have since called and sent multiple messages. Vivid seats said they sent the tickets therefore they won't refund me or credit my account. But I have looked multiple times. They aren't in my email. Vivid seats refuses to refund my money.

I’m upgrading my original evaluation of Vivid and making a positive recommendation. I had marked them down because of fees and delivery, but they were responsive to my issues and I accept that there are costs involved in providing a high level of service. However, some of the factors that go into on-time delivery are outside their control and they cannot (or won’t?) alter a delivery once a package is on its way. I ordered six days before the concert which should have been plenty even with standard delivery, but paid an extra $10 for express overnight just in case. The seller wrote the UPS label Wednesday, the day of the order, but did not drop off the package until noon Thursday.

Purchased tickets back in Feb for the Clutch show in RVA on 4/26. Driving 3 hours to the show and go to pull up the tickets and there are no tickets. Go into the customer service chat and was told that they were sorry and would look into it. After about 15 mins they came back and told me that seller no longer had the tickets even though I purchased them months prior. They said they would see about a replacement then came back and said the show is sold out so they would give me a refund.

Horrible. 2 very bad experiences. 6 months ago we bought seats to fly to Denver to see Queen. Tickets never showed up. We're in the lobby of the venue and after the show started and several calls to customer service we get an email that said they couldn't get our tickets so they refunded us.. What about our airfare ad hotel and horrible night. Then today we had purchased 6 concert tickets in the front of section 103 for Clint Black and the tickets never showed up we bought months ago. Called cust service and got the run around. Finally after posting on X someone calls me back and says the seller didn't have the tickets and they had a solution of moving us from the front of 103 to the back of 303. Unacceptable.. So they canceled the order again.

What a disappointment. I purchased last minute ticket to Drake concert at the UBS arena March 29th and to my surprise, I was not able to see the stage at all! The security who checked my ticket to assure I was in the correct location let me know immediately that I will not be able to see the show. Surely when I went to my seat, I could not see. I didn’t stay at the show because of this reason. I called Vivid the next day, and also followed up with no help/support to get a refund or partial refund. So, I will never purchase from this site again. I added pics to show my view and the view of what I should have seen.

Vivid Seats was unable to provide critical information for my event which caused me to have to purchase new tickets to make the event. The representative was unable to answer my questions and was limited in help. I am currently disputing the purchase for a refund.

Just purchased $500 worth of tickets for $691.40. Could barely read the web page, (see screen shot pic). Entered my CC info (which was dumb on my part) in hopes of getting to the next screen to review total in more legible font. In doing so, I fumbled around the illegible screen searching for the total and mistakenly clicked confirm. Boom. Bought myself 4 tickets without seeing the total.

I was misled by the site and bought the wrong tickets. I tried everything to immediately cancel/refund or request help. Their policies are very clear that you are completely HOSED. There is no resolution and your only option is to try to resell the tickets so they get more fees. DO NOT USE THIS SITE.

I recently went to a concert at Ameris Bank Amphitheater in Alpharetta, GA and needed to solve for parking. Vivid seats offered parking for $69. On top of that, there was a service fee that brought the parking tickets all the way up to over $100. When we went to park in the location we purchased the ticket, the parking was completely free. No attendant needed to see any sort of ticket. Vivid seats is a complete scam, and I will be looking to receive my money back. I cannot believe they would try and charge for a "parking ticket" for a lot that has free parking. Unbelievable.

BEWARE BEFORE YOU BUY - YOU CANNOT SELL TICKETS on Vivid Seats that ARE ELECTRONIC TRANSFER, or HAVE A QR CODE FOR A MOBILE DEVICE. You can only sell paper tickets like you would get at a box office or ones that are in a PDF that you print. Stop and think about this for a minute. 1. What do all the venues state these days when they sell you a ticket? “Your phone is your ticket” and 2. What do all the “phone-tickets” have on them? A QR Code! So basically the leader on the Vivid Seats website that states it’s so easy peasy to sell your tickets on their site is pretty much a lie. The venues don’t want PDFs and probably don’t want those hard copy heavy stock tickets much either.

Another 1 star. Beware of hidden fees at checkout. For some reason not listed on final print receipts. It had to be requested! Absolute joke. BEWARE Customer service was basically just reading a response card. Multiple requests by me for management turned down.

Be very careful of the hidden cost that don’t show up until just before you hit pay. $180 dollars of ticket cost me $275. Cost should be shown up front so you know everything before wasting your time. Yes it may be what everyone is doing (customer service). But is also why others are getting sued.

Beware...Never buy tickets from Vivid unless it's days before the show. Vivid is a market place and prices can drop dramatically. I purchased Neil Young tickets at $500 each and now better seats are $140 each. There is nothing they can do. Buy direct from the Venue or Ticketmaster.

I purchased a parking spot for a ball game. The cost was $49.00. Vivid added $26.00 in fees. Then the parking lot charge a additional $20.00 fee. The parking lot has sign that says $30 bucks as drive up. Vivid refused to refund any part of the additional $26 fees they added on. $30 parking spot for $86. Not happy. Will never use them again.

Will never purchase from them again. Was shown the venue was sold out with a few remaining terrible seats. Bought the terrible high priced seats, only to recheck 3 months later to find better, lower priced seats. Called and was told by one agent I could resell them on the website. It didn't work. Called back and was told I couldn't resell a digital ticket, even on their website. Customer service is terrible, misleading and vague. DON'T PURCHASE FROM THEM, had I read the reviews first I wouldn't be sitting on 300 dollars worth of nose bleed seats.

I purchased two tickets to the April 13th Billy Joel/Sting Concert in Petco Park. I have never spend so much on tickets, but these seats, advertised as in front of the stage, and not obstructed view were a chance to see an artist I have followed my whole life. When we arrived, everyone in our section was upset, talking to the venue about legal action, and it was a total disaster. The security guard confirmed we were all ripped off. We couldn't even see the stage, but we could see the boxes the band traveled with. I see the proof to Vivid showing them the stage was not to be seen, and they simply said sorry, seats weren't obstructed. Terrible service.

Vivid is such a scam... I purchased tickets back in November for my family and I to go to an event in March. That same day of the order confirmation I purchased the tickets I got a link to get my tickets through Ticketmaster and then comes up "Oops this ticket transfer was already accepted by another email address." I could not believe what I saw because clearly they double-sold these tickets to someone else that clearly was not me or my email address.

DO NOT TRUST THEM!!! I ordered two wristbands for a Las Vegas festival concert. The only positive was that they were received ahead of schedule. Thank god! They give you a delivery date of like two days before the event which is absolutely terrifying. I received the bands about 3 weeks before the event but unfortunately one of the bands was tightened in transit and locked into place. The band was too tight to fit on our hands. I reached out to Vivid seats three different times. I was promised they would find a solution and reach back out to me which they never did. During my 3rd time contacting them, I let them know the problem and the reps response was, "I'm so sorry." No solution of any kind. Was I supposed to just say, "Oh it's okay.." And then never go to the event? The two bands were almost $1,300 not to mention the hotels we booked, childcare, time off of work and everything else that was set up.

Save yourself the trouble and buy from any other ticket place, will save you time and money in the long run. After buying tickets a month plus in advance, the day of the event comes around and I have to spend hours talking to customer service, which I feel bad for them because they get the brunt of how terrible this business is (not their fault). They tell me not to worry and will not cancel my order until 2 hours before the show, that time finally comes around and they never get me the tickets so I have to scramble and find a different resale site where I had to pay double if I had just went to them in the first place. I wouldn't even take an offer for free tickets from Vivid Seats because who know if they would even show up. They need to be shut down.

Placed an order for 2 tickets to Gabriel Iglesias comedy show in Dallas, TX months before the event. Vivid Seats stated that I would receive my tickets on or before 4/14/2024. The day of the event, NO TICKETS WERE RECEIVED. Called customer services and was on the phone with them 2 hours before the event started and all they could tell me is that the seller had transferred the tickets and there is nothing further they can do. The customer service rep stated it must be an issues on Ticket Master end and told me to call Ticket Master. Ticket Master had no sign of any tickets. Vivid Seats customer service rep stated there is nothing they could do as it shows tickets were transferred.

Bought tickets and since I only googled “is vivid seats legit” I bought through them. I got emailed the tickets. I cannot attend now, the concert is in September. I sent them a message and they say I need an actual ticket not an online one. Ummmm you sent me the ticket online and most companies only do online anyways. Make it make sense. Hoping to resell them but now I’m Nervous too because so many people say their tickets were fake! Hoping mine aren’t, but is there anyway to know?

In February, I purchased hockey tickets for an event on April 11. I never received the tickets, and on the day of the event, I called the customer service department, asking them to please send the tickets to the game that I had already paid for. They just continued promising my tickets would be there on time. An hour before the game, I called again and finally reached someone that was willing to help me. The original tickets never made it to me after multiple attempts, and the agent offered to get me other seats because we had already taken time off, and paid for parking.

I purchased tickets to my husband's favorite band in November 2023. The concert was scheduled for today (4/18/24). Despite repeated phone calls to Vivid Seats, the tickets were never transferred by the seller. Their Customer Service representatives are outsourced and do not speak English. It is apparent they are reading from a script. I am so disappointed that we never received our tickets, but fortunately, my credit card company will replace the funds that Vivid Seats took without delivering the promised tickets. BUYER BEWARE!!!

Thank you for your quick response, refund and extra credit for future use. I am happy with your response.

I was purchasing tickets for me and my wife for the Dallas blues festival. My first purchase was a mistake. I accidentally bought one seat and I was looking for 2 seats. One side notice. I had only purchase one seat. I immediately tried to cancel and refund. Had no luck with that so I turned around and purchased 2 seats together for me and my wife call back and explain my situation to them. No one was able to help me, but they had no problem. Accepting my money. They gave me nothing and return to help me. And I felt like it didn't even matter to them. So then I turned around after getting frustrated with the first call called back and ask if I can have help with reselling. They do advertise it. They will help resell then they told me they don't help resell. They wanna give me a Google site for me to do it all. At this point I figure these guys are nothing but a rip off, a scam and they False advertisement. I recommend staying away.

Purchased a single ticket for Billy Joel at Madison Square Garden for April 26th. The ticket I purchased was advertised as row 7 which was the same row as the rest of my family that is attending the concert. The ticket that I received was for Row 1. Which means that we are now not sitting next to each other. Your 100% buyer guarantee states that the order will be ACCURATE. I'm not happy and have contacted Vivid Seats and feel like I'm getting the runaround. I just want a refund. I wouldn't have spent $600 for a single ticket in a different row.

Caution: there's a hidden charge that could be as high as $233.64. Despite expecting to pay $293 for each of my two tickets, I was startled to discover upon purchase that I had inadvertently bought three tickets due to this substantial hidden fee. There was no warning or indication whatsoever about this additional service charge. Adding to the frustration, nobody answered my calls when I attempted to inquire about the overcharged order. To make matters worse, there are no options for returns, cancellations, or replacements.

I purchased nba finals tickets for the Boston Celtics (contingent on them making it). I purchased them a while ago to save money. Well, Vivid Seats calls me to say they made a mistake and shouldn’t have sold me those seats. I said, "Ok fine so your website states you will exchange with comparable or better seats since I bought early to save money." The guy was so rude and said in the internal memos the guarantee only applies if the costs are the same. Now, if I end up going it’s gonna cost me double. Will see if they even refund my money or if I have to contact credit card company. Complete scam and lies. Never again.

Vivid Seats is not a reputable ticket holder, their tickets will not work when you get to the venue site. The barcodes don’t load, they are not trustworthy. When you arrive at your event, they won’t allow you to enter 'cause their barcodes don’t work. Don’t buy tickets from Vividseats, sometimes their tickets work and sometimes they don’t, so don’t risk it.

I previously had great service using Vivid Seats but after today I will NEVER use them again. Tickets were supposed to be received yesterday the day prior to the event. Chat bot assured me they would deliver before end of the day. Woke up to find they still had not been transferred. Called 4 times throughout the day and got 4 completely different answers. Which was the lie? Show is sold out so it feels very likely they flipped for a higher price. It would have been nice to get that info early early on instead of that venue isn’t releasing the tickets until 2.5-3.5 hours prior to event when I had a chance to get tickets elsewhere. I will NEVER use them again. Even if I’m paying twice the price on another provider's site.

What exactly is this overpriced service fee??? Why so many hidden fees? Why??? This company is a contribution to the overpricing in everything. Sad. I think these hidden fees are overpriced and outrageous and the people are exhausted with it.

This is a scam, you order tickets and can’t access them, I’m literally two days away from a concert. Haven’t received my tickets and they keep saying I’ll get them but still haven’t. I have to drive 6 hours to the concert and I’m not driving without the tickets in hand. Customer service is a joke and mind you I paid a freaking 200.00 service fee. I bought these tickets a year before the concert and still haven’t gotten a straight answer. Do yourself favor and don’t use this company. They’re the worst!!!

I purchased a ticket for the Taylor Swift Eras Tour concert in London this summer. However, after purchasing the ticket, I discovered the following under AEG's official terms and conditions: "Your ticket(s) will immediately become invalid if resold or offered for sale unless the sale is through the official ticket agent fan-to-fan exchange. Tickets sold via third parties and other unauthorized outlets, including online auction sites, are not valid for admission. The resale of a ticket via unauthorized outlets renders it invalid and may lead to refusal of entry." and, "Only tickets purchased through approved ticket agents (Ticketmaster, AXS, and official venue ticket agents) are valid for admission. The venue reserves the right to refuse admission."

I purchased tickets to see Aerosmith from Vivid Seats. Aerosmith canceled the original show date AND the first rescheduled date. I was told I could not get a refund and had to wait for a second rescheduled date. Aerosmith rescheduled a third date, but stated customers could get a refund from the ticket vendor. Vivid Seats denied me a refund on the third scheduled date.

I asked to speak to a manager higher than the representative I spoke to and was refused that option. It was stated I was sent the link, but know without a shadow of doubt that I didn’t receive the link. The first representative, Pheobe, sent me a link that didn’t work, thus the investigation that should have shown the link being sent and not working. I wasn’t able to attend the event, I was actively present at, due to not getting the link to scan at the event I paid for.

I spent $1000 on tickets to A comedy show I was sent three different emails with the steps of using the tickets electronically and how to download them to my phone. When I arrived at the venue, they said, the tickets had to be printed And they would not let us enter. I have all my emails from Vivid stating we could use the tickets electronically and now I’m out $1000 for a show we waited 10 months to see. Vivid refuses to make it right and even told me the emails clearly state tickets had to be printed when it clearly states they don’t and even 1 of the emails recommended NOT printing the tickets. When doing a survey online For them as states that they can change and rewrite your survey before they post it.

I agree with other comments about wanting to give zero stars. We bought tickets for the Laufey concert in Seattle and it was a scam, we didn't get in. Now we are out hundreds of dollars, that I want back, and my daughter is heartbroken. Vivid Seats, I want my money back that was stolen from me.

Vivid Seats is the absolute worst! Such a misleading company. Made it seem like they had the only parking tickets available. We paid $260, made us think the cheapest parking was $157. We get to the complex and parking is $35. Such a rip off. Do your research!! Do not use vivid seats!!

I bought tickets for Michael Bolton in August for my anniversary and paid around $800 for two tickets. On 4/7/24 I got an update on Vivid Seats that they are substituting Christopher Cross for Michael Bolton. They will not give me a refund telling me it has to be cancelled. What an absolute scam. Do not use vivid seats! This is horrible service.

These guys are 100% scam! DON'T EVER FALL FOR IT! Needed tickets fast for a concert - googled for it and Vivid Seats came up - not knowing this venue, thought that was their preferred broker... For $111 seats there was a $45 upcharge - I thought that was a rip but what are you going to do. I bought the seats and immediately realized I was scammed... The seats at ticketmaster were half the price of these with half the "fees" - not only that the seats I bought were described as a private table. When really I was paying $150 per seat for a general admission area... OMG! I called 5 minutes after buying the tickets - nope - there is no human to talk to. I chatted and got essentially a bot named Mary saying about 100 different ways they will not refund.

I purchased 4 tickets for Jeff Lynne and ELO in Boston for upcoming show. The cost was $387 ea. Good price for the section compared with others. However the total cost was in excess of,$2000. A charge of $600+ was added or 40% of the cost of the tickets. I received the tickets in minutes. When I finally reached a live person, I was only told the additional charges were for my security. Seems overly burdensome to use their services.

Sometimes zero stars or even negative Star ratings should be possible. Today is 04/04. On 04/03 I started sourcing tickets for a concert that will be held on 09/26 (almost 6 months from now). On Ticketmaster they are only available as presale for people with a special kind of credit card which I don't have. So went looking for them on ticket marketplace, for some reason I went with Vivid Seats.

Spent 880 for stevie nicks, never got a confirmation email or was shown specific seats. Thanks to this pathetic site, she'll be dead by the time I'll be able to save up for another opportunity to see her. Go ahead and keep those imaginary tickets and you know exactly where you can stick them, make sure to stick them far up there.

I purchased tickets for the Barcelona Real Madrid game in NYC using this site. Paid $1000 for the tickets and saw the funds leave my bank account. Not 2 minutes after I received a notification of cancellation. I tried the chat to see what happened, but that only suggested I repurchase the tickets. I called to speak with a representative and they kept telling me that the account wasn’t verified so Vivid Seats cancelled the tickets. The funds had still been withdrawn and they said it would take 5-10 business days to get refunded.

Found a FB Group dedicated to issues with Vivid Seats. Saw that many people had gotten refunds and their issues resolved by emailing the CEO. I did so and was refunded the full amount in a very timely manner. I have seen many people in sporting event groups say they have great experiences with Vivid Seats. While I’m still leery to use again, and their 800 customer service was terrible, I am very happy with how the issue was resolved. Updated to 3 stars. Hopefully myself and the Facebook group are the minority that have issues.

So I saw this ad email from Vivid claiming Styx and Reo Speedwagon were coming on April 6th to Hertz area in Ft Myers. My brother's birthday is April 3rd so I'll take him. Long story short this did not include Styx which was my reason for buying these bogus tickets. I tried to get a refund and no luck. Now I'm trying to sell these on Ticketmaster for a $40 loss. Next time I will never go to a third party seller and go directly to Ticketmaster.

I tried them a few other times and have trouble EVERY time. Shame on me for being stupid. They seem to host a lot of scam sellers who don't deliver tickets when they are supposed to, and then try to switch out to inferior seats when you complain. Done.

My concert I purchased tickets for was postponed for months. Still no date has been given. I will be leaving for the next 7 months to school so I cannot go. Vivid Seats will not do any refunds keep this in mind and the 3rd party insurance they sell will not refund you either. You are on your own to sell your tickets or eat the cost!! Very unhappy especially because the band clearly states on their website if you cannot attend refunds will be given. Not true with vivid seats! Never again.

I would give them "0" stars if I could. I purchased two tickets to the Nuggets-Raptors game in Denver. I was notified via email that the tickets had been delivered to my email. However, there was no delivery. I contacted VS at least 4 times before game time-the last time being two hours before starting time. Every time I got the run-around. They had me log on to the Raptors-Ticketmaster website (why? I don't know). They had me provide an alternative email address. I never got tickets to that email either. I searched every folder with every keyword they suggested. I finally had to buy tickets from another site. Since then, I have contacted Vivid Seats three times to get a refund, and they refuse because "the tickets were delivered". The website says that they guarantee delivery. They DO NOT; I will NEVER order from them again.

We purchased tickets for the Old Dominion concert in Key West for March of 2023 through Vivid Seats. Unfortunately, the showed was postponed for this year due to an accident. After waiting an entire year we were scheduled to go to the Old Dominion concert for Friday March 22, 2024. It was cancelled once again due to bad weather. The concert was rescheduled for Sunday March 24, 2024 at 11:00am, which we were not able to attend. They gave us 24 hours to resell our own tickets with no help from them (which their website promises). They were unwilling to refund our tickets or give us a credit for a future show. Speaking with them was a waste of time! No one was willing to provide me with any supervisor or an email where my concerns could be heard with some sort of resolution. Basically, we gave them our money with nothing in return after they promise 100% customer satisfaction. What a disappointment. We will never, nor should anyone, trust them with your money again. What a shame!

Unfortunately, Vivid Seats came up first in my online search for Shania Twain tickets and I bought a single ticket so I could join family in section 102, row A. My family assured me they’d seen a single ticket for sale online. I couldn’t find it on Vivid Seats (the first link that came up in my search) so I purchased one ticket in row F, breaking up a group of four seats in a row. Immediately after receiving my order confirmation and sharing with my family, they sent the Ticketmaster link where I could have actually purchased the ticket I wanted.

Vivid’s guarantee says ‘if event is cancelled with no rescheduled date, you will receive full compensation’. In the case of Adele in Vegas, they call it ‘postponed’ with no date. That’s cancelled. We are out over $1000. Not okay.

This company is a HUGE SCAM! Do not purchase tickets from them. I bought tickets but now I'm unable to travel due to a health emergency. I tried to cancel my order which they won't allow and have continued to charge me (almost $600 at this point!). I've then said well if you're going to charge me give me the tickets and I'll resell them but they refuse to give me the tickets until the day of show or resell them on their website (which ticket resales are an option on their website but apparently not electronic transfer tickets, even though it's all through their website) so basically I am out all of this money. I understand if I can't cancel but at lest provide me tickets so I can resell them. I've never seen another concert company that waits until day of show to provide tickets, making it impossible to resell when you have a LEGITIMATE health reason. I will never EVER use this site and will actively tell anyone I know to never use them! So disappointed!

Yes, Vivid seats is a shady and deceitful business. Beware! They don't show all the charges until you enter your credit card information. They didn't provide me any information regarding my purchase, couldn't provide the seat numbers and when I called to request purchased tickets, they refused, stating that it will be emailed to me day before the event. An individual I talked to on the phone, was condescending and very rude. The tickets to the concert in reality don't cost even $200, but with their applied charges (who even knows for what) and insurance that automatically was attached to the purchase (after I entered credit card information) came up to be almost $500 per ticket. They don't let you review your purchase, although they gaslight you that you agreed to those charges. Please, stay away from these scammers.

I specifically picked seats for SEC Basketball Tournament and paid in full. I was sent Terrible seats different than what I paid for. I called and was told it was an upgrade. I said it is not an upgrade. I wanted the seats I paid for. Vivid rep told me it’s an upgrade in their opinion and that’s the only opinion that matters. I emailed and was told matter closed. I saved all year for that tournament which was ruined due to seats Vivid couldn’t sell to anyone else so they pawned them off on me and said it was a great deal. It’s called bait and switch.

I purchased three tickets for Zach Bryan at Prudential Center in Newark NJ at $394. (!) Each. First of all, be warned that the ticket price almost doubled in my cart due to the fees. Secondly, be VERY WARY of the Prudential Center suite seats labeled SRO (standing room only). I called the actual venue in advance to ask about the standing area in the suite and was told there should be space to stand behind the barstool seats and see the performance. This was NOT the case. The suite was totally oversold and there was no way to be in the standing area and see the stage.

BEWARE! DECEITFUL BUSINESS – I do not often attend concerts and rarely offer reviews. This is important to me, however. Vivid Seats website was the first to populate on my search for tickets for an event. It is clearly listed on the site that tickets are higher because it is a re-sale site. Their ticket prices for ** in ** Florida were listed at $62 ea. Box office price was $44.50. I assumed, incorrectly, that the higher price WAS the re-sale price; but learned the hard way there are totally hidden fees. Optional insurance is NOT included in Vivid’s final total nor listed as a line item leading you to believe that the higher checkout price includes insurance. But, insurance fees show up later on credit card as totally separate charges. A very large service fee also does not show up anywhere in the billing process. It comes as a total surprise and only upon inquiry. Final fee I was charge is $88.38 / ticket times six tickets.

I will never personally buy seats with Vivid again. Purchase tickets with a listing that said sun deck section 146 row A. Receive tickets section 144 row N. It was virtually impossible to get someone within the United States who could understand what I was saying when calling customer service. Found the email for the CEO and other corporate officers which I emailed. Only then did I get a condescending customer service representative call me and just tell me I was wrong, there was nothing she would do either and I just have to eat the tickets that I don't want and never would have purchased. Stub Hub and Ticketmaster are way better.

Placed this order the same day as the event and never confirmed. Tried the chat but that were issues with the app. An agent was nice enough to call back but I could not answer. I called them and spoke to Tonya. She offered to replace the ticket and said if the new ticket was higher, I would not need to pay the difference. The original ticket was $221.00 and $300.74 total including all the fees. Which was nice but that is where things go south. I found out later that the ticket she replaced was $130 plus fees. You would think she would try to look for a similar-priced ticket or even one that is slightly higher but I guess not.

Two minutes before the show after an hour of begging customer service for tickets is not "on time." I ordered same-day tickets three hours before a show but they were never delivered. When it got to an hour before the show, I chatted with an agent to ask where my tickets were. I spent the entire car ride there chatting while being assured my tickets would be delivered on time. We sat outside the venue a while, then got checked in through security, still no tickets, still chatting and spending my evening on begging customer service to get me the tickets I spent $300 on, while I saw other attendees enjoying pre-show drinks and relaxing.

I went through the MLB website for spring training tickets. I completed the information through a different company, and Vivid charged a credit card I had, and I didn't purchase through Vivid. Their customer service department didn't want to assist, and said all purchases are final, even when I didn't purchase through Vivid. DO NOT USE VIVID.

I’ve used Vivid Seats a fair bit in the past. Maybe bought tickets to 6-10 shows through them. Bought a ticket to a concert the morning of the show since I wasn’t sure if I would be working or not. Fast forward 2 hours before the show and I still didn’t have my entry ticket, they said it was sent to my email and put me in an infinite customer service loop and I actually had it redirected to another email to try and work with their troubleshooting, Vivid seats told me seller had proof the tickets were sent, and they definitely weren’t. So I was stuck, can’t get my money back and can’t get my ticket. It was 15 minutes now before the show and I said screw it, spent more money for an entirely new ticket through Ticketmaster and enjoyed the show. Extremely poor customer service, and they’ll stand behind shady sellers instead of backing clients.

We purchased tickets in February for a concert in Las Vegas on Sat Mar 2. We flew out on Fri Mar 1 and had not received the tickets yet but mistakenly assumed we could pick up the tickets at on call by showing our paid receipts. That was not possible so we were forced to repurchase the tickets. Upon returning home, we discovered the tickets were not delivered to us until the day before the concert-the day we flew out of state. We contacted Vivid Seats for a refund and were told all sales are final. Never mind that they didn’t get tickets to us prior to the concert. They do not stand behind their promise and we will never use them again.

I accidentally accpeted tickets with the wrong email. I called and had it fixed. Two days before the event I realized I still did not have my bar code. I called and was told that because I could not find an email they sent me, my tickets were no where to be found. They said it was not their fault I couldn't find an email they sent me and I was out of luck for the event. Literally I was told this. Worst customer experience of my life. NEVER order tickets from VIVID.

Vivid Seats is absolutely a fraud of a company & the CEO and/or owner should be ashamed of themselves. Charging more than $60 PER TICKET IN SERVICE FEES (which you don't know until AFTER you choose the tickets you want) & then they have a high sales tactic to try and guilt you into paying ANOTHER $25 for ticket insurance, when they deceitfully advertise 100% buyer money back guarantee. Vivid Seats is the definition of a corrupt company who nickel and dimes hard working American families and the US Government should intervene to protect consumers.

A show we bought tickets for was cancelled after we bought tickets with a “rescheduled” date of “to be determined.” Here we are over a year later and still no reschedule date. We called for a refund and they told us no and that the to be determined date could be up to 100 years!!!! We won’t even be alive in 100 years! The way they do business is absurd and they were very rude. I know we aren’t the only ones out money for an event that has no rescheduled date. This company took everyone’s money and ran and they have no logical reason why they won’t refund everyone.

Accidentally bought 4 tickets for a Minnesota NHL hockey game instead of Arizona, where we were visiting. They would not help me exchange my tickets for the right city. Very Sad. Lost 1200….I tried many other sites to sell but zero luck. I will never buy tickets through VIVID ever again.

So I made the the mistake to buying from Vivid. I went to AT&T stadium site to buy Copa America tickets for upcoming USA vs. Bolivia game. I didn’t notice I was redirected to vivid. Anyway. Seats that are selling for $80 I bought for $97. Doesn’t seem like much right but with service charge and taxes it actually was double than that out SeatGeek. I bought 7 tickets for $1007. I ended up going back to buy 7 more through Seatgeek for $566. Never buying from this site. And writing this to help others avoid this site. Seatgeek and Ticketmaster way cheaper route. I’ll include pictures. Same section and everything for half the price. Unreal. Hopefully I can sell my tickets to recover the loss.

I bought tickets for what Vivid Seats advertised on their website as in person Hans Zimmer concert. Their desktop site clearly states "lineup: Hans Zimmer" not "line up: The Best of Hans Zimmer tribute concert". At the seat selection page the 'info' pop-up implies four YES FOUR times that Hans will be performing in person. I scoured the website looking for any indication it was him and not a tribute orchestra. I found none. So I purchased a ticket. I then contacted customer service the same day to confirm. Spent over an HOUR on the phone. I sent them a screenshot of what I saw on the site. They insisted repeatedly that their site says it is a tribute orchestra. THIS IS A LIE. They would not refund my money. They would not even transfer me to a supervisor. Mind-blowingly Shady service. DO NOT DO BUSINESS WITH THESE THIEVES.

I am compelled to express my dissatisfaction with Vivid Seats after a recent experience. Several months ago, I purchased tickets for a concert through their platform. However, shortly after my purchase, I received notification that the concert had been rescheduled for the next year. This was not only inconvenient but also surprising, as it was apparent that other ticket vendors were aware of the rescheduled date, while Vivid Seats seemingly failed to update their information accordingly.

I purchased a specific set of seats for a hockey game. These seats offer more legroom as my husband and I are tall. We love these seats. After my purchase went through my downloaded tickets were the row in front of where I purchased. When I called to complain I was told they upgraded our seats. These were NOT an upgrade but a downgrade. All I wanted was the seats I purchased or my money back. I got neither! We've bought multiple tickets through Vivid for concerts and sporting events...But NEVER again. Website says 100% satisfaction guaranteed but that is not the case!!!

I purchased a parking ticket for an event. The parking post was listed as a spot at the venue and said it was within one mile and right after I received my pass I quickly realized it was for a lot further away. I know because I had parked there once before. I reached out to Vivid Seats and they said it was valid and the person that posted the pass on their site was accurate. I am still trying to get my money back. The customer service person also hung up on me after saying they cannot help me.

I purchased tickets to Tina Fey and Amy Pohler in Portland 1/13/24. The evening show was cancelled 1 hour prior to showtime due to a few inches of snow on the ground. The afternoon show went on. The evening show was then rescheduled to 4/13/24 and Ticketmaster sent an email stating that people with tickets could choose not to keep their tickets and get a refund if the rescheduled date doesn't work. NOT VIVID SEATS. Their policy is that you need to resell your tickets. No refunds unless a show is cancelled. Even if you cannot make the rescheduled date. I will NEVER purchase tickets through them again.

You buy tickets from them and then they are done with you. I wanted to resell 1 ticket and they never responded after I requested a response multiple times. This is not a cheap ticket. I will never buy from them again.

Such a hassle bad experience, customer service will not even transfer the call to a supervisor or anyone that can make decisions. We purchased tickets and we got a total different section, not better seat as the guidelines states on their website. We ask for a refund, they won't do it. Which the website says we are entitled to. I would Never buy tickets from this company again and I hope other people that are reading this uses some other company instead, wouldn't want you to go through what we did.

I purchased tickets for my husband and I to attend the Valentine's Super Love Jam Concert at the Alamodome in San Antonio. The artists listed in the line up were some of our favorite soul singers from our past. The tickets cost $330 to get nice seating. Today, the day of the event, when we looked at the parking online at the Alamodome, we noticed that the line up performing is not what was on the ticket purchase. When I tried to get a refund from Vivid Seat they refused stating that it was a legitimate purchase and advertised properly. This is theft. I will never buy tickets from Vivid Seats again and I'm going to share on Facebook my experience so all of my friends can be aware.

Beware. They marked up my tickets 40% after I chose the seats I wanted under the category of "service fees". More like disservice. Getting the tickets was also a huge hassle as they emailed me a broken link. My time is not an externality.

I bought tickets to a show through Vivid since they claimed cheaper tickets then when I checked the artist's page afterwards the tickets I bought through Vivid were DOUBLE the price. Super unfair And when I reached out I was told I should’ve checked their FAQ about how they have nothing to do with prices. Yet I found them on the claim for better deals. Lame.

I went online to search for IU tickets but looks like they are selling tickets that aren't even available yet. They should specify in details that they are selling a service for a seller to get tickets on my behalf and scalping them instead of making it seem like I was purchasing an actual available ticket. I don't even know how they are pricing them since NJ doesn't allow scalping tickets over 20 percent of the face value. Since the tickets aren't even available they can't be selling them legally without letting the buyer know that no actual tickets are available yet. I paid 715 for each ticket (2 tickets) thinking that those were actual face value tickets set by the artist. It was very misleading and bad business. I tried calling for a refund but they kept saying, they have event insider sellers that are selling tickets that they have but that was untrue and not even available on the artist's website.

Terrible. The prices are low because they hide the fees until you have already entered your card information. The price jumped so much that I thought they were multiplying the cost by two, for the two tickets that I selected. I realized my mistake a minute too late when I ended up with a confirmed order for 1 ticket. I called them within minutes to see if I could get another seat beside the one I purchased or a refund and they had no mercy. Their business practices are cleverly deceitful. Now I have one very expensive ticket to see Noah Kahan and I do not want to go without my husband.

I purchased tickets to Madonna over a year ago. (The concert was canceled once). I had prime tickets in the center section, Row 7. I paid over $5,000 for two tickets. Due to circumstances beyond my control I cannot go to the concert. I tried listing on Vivid Seats site and they said they have "elected" not to relist tickets except for with professional ticket brokers. They represent when you buy them that you can resell them. Further, only AFTER I purchased them did I learn that they did not have the actual seats/tickets available and would send them to me via mobile device just three days before the event.

I purchased tickets from Vivid Seats for 3K and DID NOT receive what I purchased and they refused to help/fix the problem. I purchased a group of tickets for a specific section at a venue with all tickets together. When I received the tickets they were nowhere near the section I paid for and all of them were separated throughout the venue - no seats together. When you purchase tickets for over $700 a piece you expect to get what you paid for. I did not. I spoke with numerous CS people and 4 out of 5 of them hung up on me once I explained the situation and was put on hold - They knew they Really Screwed up and could not solve the problem so they just disconnected me. Everyone I spoke with provided horrible customer service and had excuse after excuse why they would not give me what I paid for. Watch out!!!! This company is a complete scam and you will loose $$$ and your tickets you purchased if you use them. Completely untrustworthy and just about all CS agents barely speak English.

Glad Vivid was able to fix this.

I purchased tickets to an event that were supposed to cost $100.00 each. When I moved to the next screen that provided all the information on service fees and sales tax, that price ballooned to over $100 in fees. I click 'submit'. But next thing you know my ACTUAL charge went UP by an additional $150! That's over $200 in JUST fees!

I purchased two tickets to the NFL Pro Bowl. The selling price was $183 each. I was not told what the fees were. There was nothing on the screen that indicated additional fees were going to be charged. When I clicked the accept button I was charged $499. After an hour of trying to talk to someone, I finally reached a person who didn't speak English and read from a script basically saying no cancelations or refunds. I will never use them again.

This company is a straight-up fraud. Ticket service fees are not disclosed prior to purchase. I’ve read other reviews of this happening and Vivid’s response is that fee are itemized and disclosed prior to purchase. The representative responding to these reviews is either straight up liar or ignorant to Vivid online purchasing process. Right before where you submit for purchase there is any mention of fees. And if you put your credit card 3 digit code in, you will be charges way more than the $112 per ticket!

We ordered 3 front rows tickets for Joe Hisashi Seattle Symphony at $185 each plus service fees. We had ordered them 6 months ago and received no communication from Vivid Seats ever since. The event is going to happen this Saturday so we contacted them today to ask about our ticket. Instead of issuing us our ticket they said the seats we ordered become unavailable, and our options are canceling our order, or exchange our tickets for 3 last row seats and $75 refund each ticket. With such short notice we obviously can't get the ticket elsewhere so although unhappy we accepted the last row seats.

On December 1/23, I purchased 2 tickets to The Rolling Stones for July 5/24 at $185US each plus a $5.00 Delivery Fee, so a total of $375.00 US. My VISA was charged $522.44 US and a call to C/Service revealed they charged an additional "Service Fee" of $147.44 after my purchase. They will not reverse the Service Fee or cancel the entire order and told me to sell them privately on Craigslist as they do not issue refunds. I have not accepted the tickets that were transferred by email and will be disputing this fraud with VISA. It's not possible to speak to a rep in North America - only a Call Centre in the Philippines. Hindsight is 20/20 and I wish I'd read the reviews on this site before dealing with Vivid Seats.

Do not buy tickets here. My money was essentially stolen out of my bank account. I went on there, selected my tickets, purchased them and my card was charged. However I had no receipt or confirmation email. When call Vivid to find out what happen they told me I had no history of any order, even though they charged my debit card. All around terrible experience.

Went to check out for my purchase of 5 rolling stone tickets at $184 each. The total was 1,300 and change. There were no itemization on each ticket as far as extra fees. My tickets 5 of them should be 1,000 where does the extra 3 hundred and change come from. They use the word transparency but there is none. I would like to know the break down? Don't think I'll be dealing with vivid seats again....

Vivid said they sent the parking pass on 11/23/2023 at 11:29 AM. We located that email and it states to "sit back and relax" and the tickets would be coming from a 3rd party and they would like me know when the pass was ready. No such email came from any of the 3rd parties, never received the parking pass. Contacted them after Christmas and New Year and they said, "Well you didn't let us know in 48 hours;" (keep in mind 48 hours is Christmas day). They refused the refund, and discouraged me from contacting my bank or filing a complaint. Buyer beware.

I ordered tickets for Nutcracker at MPAC NJ I ended up paying $30 more a ticket, I fault seller as they made it seem we will be sitting closer by giving an aisle range. We ended up at the literal back row. Vivid Seats themselves charge $80 service fee that literally was the price of an extra ticket, the show was great but hated knowing I paid way too much for back row seats, buyer beware!!

Purchased 4 tickets for a Christmas Day NBA game. Received a link for "Action Required - Ticket Transfer". I clicked on it. Tickets marked as "Share Accepted", but no QR codes present. Spent >6 hours on the phone and chats with Vivid, and they could not obtain the tickets for me, ultimately blaming Ticketmaster, who was not involved. Refused to refund tickets, though I never received them and had to miss the game, losing >$700 in ticket value. Customer service could care less, said it was my fault for missing an email link. I literally followed the link they sent instantly and never received the tickets. Don't trust this company, they do not operate ethically.

I will not use Vivid Seats for tickets again. I purchased tickets to a Devils' game and a parking spot ticket. When we arrived before the game my family and I were told the lot was full. I spent over $50 for a parking spot that was not available to me. I will NEVER recommend Vivid Seats to anyone especially after speaking to customer service and being told they would not provide a refund. That is terrible business and I will definitely not be using Vivid Seats for purchasing ANY tickets again.

I have been trying to get a refund for my Alan Parsons tickets. The concert was supposed to take place over two years ago (11/27/21) and is still designated as postponed. The venue refuses to contact Ticketmaster to change the concert status to cancelled, so Vivid Seats refuses to give me a refund. If Vivid Seats wants to sell themselves as a reputable 3rd party seller, then they need to handle situations like this. Order #**

Purchased 4 tickets to see the Nutcracker in Duluth. Received email a day later than they said I would. No matter which device I viewed the email from there was no link to the tickets. There were no seats listed on my ticket receipt and when we arrived at the symphony hall, there were no seats available in our row. The people at Symphony Hall were kind enough to comp us tickets to different seats even though they will never see the money stolen from me for our tickets. Do not purchase tickets from this place!

This site is a sham. Not sure how Consumer Affairs can call this company a "trustworthy online resource" when the overwhelming majority rating for this company is 1 out of 5 stars. I was looking at the pricing of tickets when, without warning or indication of purchasing, I received a message stating I had successfully purchased $1703.03 in tickets for a venue I do not want to attend.

I wish I had known about this in 2021 when I bought 2 tickets to Monster Jam in Cleveland because I spent decent money to get good tickets for me and my stepson and was told I'd get an email with my ticket and no email was sent and the customer service is non existent as I was on hold for at least an hour and the only person I talked to said they were "transferring me" but we know what that is code for. I've gotten over the fact that they stole my money and there's nothing I can do but I don't want it to happen to someone else.

I bought three 2 day passes to the WWE Smackdown/Survivor Series in Chicago IL 11/24/23 and 11/25/23. I received tickets to ONLY the 11/24 show and nothing for the 11/25/23 show. We traveled from out of town, stayed in a hotel, only to find out hours before the show that we did not actually have tickets for the 11/25 show. I called Vivid Seats and spent an hour on the phone with them to find out there was nothing they could do and the show was sold out. They advised they would investigate the matter and follow up with me in 3-5 days. I called them 6 days later to be told they are 'still investigating'. I am extremely disappointed in how this has been handled thus far.

I purchased 4 tickets for an employee who’s a single mom and her daughters age 12, and a couple of her friends. They were so excited to see “their first concert”. My only mistake was using Vivid Seats, I bought “confirmed” tickets and never got them. What’s worse is they wouldn’t let me get a refund when whatever shady street dealing seller they use didn’t give me my tickets. I had to wait to until the day of the show to get a refund which left me with no options to purchase tickets from a legitimate site that actually sells tickets.

We purchase tickets for the Celtics game. We could not access the tickets so we called Vivid seats multiple times for two months prior to the event and the morning of the event. We were told to go to the event with a copy of the email and after a 3 hour trip we were told we could not get in. We called vivid seats and they said they would escalate it to their investigative team since we could not access the tickets. Surprise. They have now said after 5-7 business days that they can not offer a refund even though we could not use the tickets they were supposed to have provided. This is a terrible company that can not provide tickets paid for. This needs to be addressed.

My daughter searched (college age) for tickets on their site for Metallica at Gillette Stadium for 9/1/24. She was looking at the tickets for Gillette, selected the ones she wanted. After purchase they had somehow switched her to Lumen Stadium. She realized this within 1 minute of purchase when she got her email. Called customer service immediately and they refused to do anything! No refund or exchange for the tickets she wanted. I don't know how companies can get away with policies such as all sales final - especially when it's within 1 minute of purchase. Absolutely ridiculous! This is taking advantage of consumers and complete fraud in my opinion.

This company is one of the most unprofessional establishments I have ever communicated with. I purchased two Travis Scott tickets for a steep price, and the event's date was rescheduled a week later. I understand that the policy does not count rescheduling as eligible for a refund (which is kind of whack), but they have not even allowed me to attempt to resell these tickets. I have spoken to multiple representatives on the issue and they said once I receive my tickets I can resell them. The issue is that the concert is in less than a week, and I have not received anything! The expected delivery date that I was promised by 3 separate representatives was November 22nd and still nothing. I do not believe that the people of this company value their consumers as much as they project. It is a shameful company, and I hope people utilize other sites such as, StubHub or Seatgeek.

Second time they have stolen $800 of credits from my husband and me. We had tickets to a rodeo before covid, and the rodeo was canceled. So, we got an $800 Vivid credit. We requested a refund, they said it wasn’t possible. Here we are a few years later, we finally buy tickets to the sporting event to try to use the credit. We select to use the credits at check out, but it charges our credit card instead. We tried to cancel the order with vivid, but they swore up and down they cannot cancel orders. They told us to dispute the charge with our credit card company. We did, and our credit card company refused the refund. So we were out $800.

I bought tickets for a concert. Paid $750. When getting to the venue my tickets disappeared. I called them immediately. 40 minutes later was disconnected. Lost all my money. Had to buy tickets there at the concert. Vivid seats has terrible customer service. Tried to speak to a supervisor. Could only email them and still have heard nothing. I have documentation that my seats were not used, new tickets were bought at the concert and all the phone calls proving there was a big problem. Would never use these people again. There is no Guarantee as stated on their page. SCAMMERS!!!

I purchased my tickets through Ticket Center/ Vivid Seats back in September for THE WIZ show at THE FOX on November 18th, I was informed I would receive my tickets via email. I got an email that my tickets will be transferred on 11/16 to me. On that date 11/16, I still didn't receive my tickets. Then I received another email stating that my tickets will be transferred to me on 11/18. This is the day of the show so I was beginning to get nervous. I had my family traveling from out of town so I thought this was to close but Ticket-Center/Vivid Seats reassured me that I will get my tickets on time no worries. The day of the show I called Ticker-Center/Vivid Seats 6:30am, 9:00am and they promised me that I would have my tickets by 11:00am.

Got 2 floor seats to the Travis Scott concert and were apparently oversold making my tickets useless. Couldn’t attend and wasn’t able to get a refund. All my other friends had the same issue but all got their full refunds + store credit for the inconvenience. But apparently they’re handling mine differently for some weird reason

We bought a couple tickets to “How The Grinch Stole Christmas” through Vivid Seats. I’m just genuinely very disappointed in the lack of information given about the event we purchased. Also, there was a MAJOR price difference at the door vs. through Vivid Seats. First off, there was nothing said about it being a ballet. Just a play. Not really our thing. Wouldn’t have purchased if I knew. Also, the show at the door only costed $25 a person. Vivid charged us $69 plus a service fee. Seriously!? Such a scam! I will NOT be using this company again. Just such a scam!

Take note of all the negative reviews and bypass this company. After more than 5 hours on the phone between multiple calls and "senior" customer service reps, I was told that their system has a major flaw that somehow allowed me to "share" the tickets with my own email. And was told the day of the event that my tickets "are in limbo" and too bad. So sad the almost $700 I spent on the two tickets for my daughter's birthday somehow fall right through a crack in the "Buyer Guarantee" that's on the bottom of the confirmation on their app of "Valid tickets in time for event or your money back".

On 11/8/23 I bought 2 tickets to the Nuggets game. On 11/14/23 I received a email that the tickets are ready but needs immediate action. There was no link or anything for me to accept the tickets. I call Vivid Seat multiple times for help and was getting the runaround. They even told me to call Ticket Master and lie and say I got tickets from a family member and need help getting them which is crazy because I placed the order through vivid seats not my family or ticket master. So after talking to multiple people without getting any help and had to buy more tickets last minute just so we wouldn’t miss the game.

The site is a scam. Do not trust them. I have proof that the venue I am going to will not accept their tickets. They will not refund my money. They are dishonest. I am going to let everyone know do not do business with them. They and their customer service is terrible. They are giving me the runaround and not giving me the attention I deserve in order to get my money back..

I bought tickets to see Drake and 21 Savage at the Bridgestone arena in June. The concert was postponed and rescheduled to October 5th. The October 5th concert was also postponed. It has been rescheduled for February 8th and 21 Savaged canceled, the concert is now Drake and Jay Cole. I am unable to make the February 8th show. Vivid Seats will not transfer my ticket to a different and will not refund despite one of the artists cancelled (21 Savage). I paid a $329.00 service fee in addition to the cost of my tickets. The customer service is terrible. It’s difficult to speak to anyone, when you finally get someone on the line there is a language barrier. It’s extremely difficult to sell the tickets, haven’t figured out how to do it yet. It’s unbelievable to me that this is allowable. I noticed in the fine print that customers in California are permitted refunds for postponed concerts. Unfortunately that doesn’t help me as I do not live in California. Disgusted.

I was scammed out of 1,000 purchase for football tickets. The seller never sent them! I bought tickets from Stub Hub and got some immediately. I went to the football game and 6 people were sitting in the seats that I bought from Vivid Seats!!!! They are awful! Never buy from them. I would rate them negative 0.

Tickets for 3 at Chase Center November 8, 2023 for the show QUEEN + Adam Lambert. My daughter purchased 3 tix for the said show on March 31, 2023 for more than a thousand dollars including tax, fees and everything. She got a confirmation number and the 3 tix the same day. It looks legit because of the Ticketmaster’s name, row, seat number and everything was in there. She saved it to her Apple wallet and believed that we have the tickets and all we have to do is wait for the concert and be excited about it. Now here come November 8, we are so excited for the show especially my 11year old son who knows every songs of Queen. When we arrived at the gate, we showed our tix in my daughter’s phone but they can’t scan it so they told us to go to the box office.

Updated on 01/06/2024: After many phone calls and emails, all I have received are many excuses for not refunding my money. Vivid Seats sold me tickets to Tapeface on a Blackout date, Both Ticketmaster and Harrah's stated they returned the money back to Vivid Seats, yet Vivid Seats keep withholding my refund. DO NOT BUY TICKETS FROM VIVID SEATS!!

I have tried about 5 separate times to buy tickets through this vendor and every single time they charge me then refund me, and I end up having to go to another vendor to pay more since the tickets have all sold out. Do not touch these clowns with a 100 foot pool. They will waste your time, money, and effort and give you nothing leaving you to figure it out hours, sometimes days later.

I purchased tickets to a Raptors and 76ers game in early November. I was told the tickets are guaranteed and an hour before the game we had driven all the way to South Philly and still had not gotten the tickets. I immediately contacted customer service and they were not able to get us Seats in the same area and the only seats left were nosebleed seats. I canceled the order and we purchased really really crappy seats and the game was a total disaster. A week later we had still not received a credit for the debacle. Vivid Seats does not hold electronic tickets in a queue when the customer posts them. You are not guaranteed you’re going to get the tickets. Vivid Seats said they tried to contact the seller and he didn’t answer the phone. Go figure. I have never had a problem with all the other ticket resellers over all the years. This is the first and last time I will use Vivid Seats.

I purchased 3 concert tickets on September 9, 2023 to Zach Bryan in Salt Lake City at the Delta Center scheduled for December 6, 2024. I purchased the tickets through Vivid Seats the day they went on sale and ultimately released by the venue. It has been two months and Vivid has not yet released and sent my tickets to me. They keep giving me the run around. They do not have tickets to deliver and have told me I cannot get a refund, but said I can sell the tickets, but cannot give me tickets to sell.

I ordered 6 tickets to a football game 4 months ago. The day before the game 2 months ago I received an email from SEAT GEEK sending me tickets. When I opened it "an error occurred" no tickets, no money

I purchased tickets for Texas Longhorn Football Game on Nov 4, 2023. The page said "Ricoh Club, Row 43, Seat xx" . However, upon arriving to the stadium, the Stadium authorities informed us that the tickets we purchased were for entry to the Ricoh Club only, which was a room which offered food & drink (for additional purchase) and no seats. We ended up watching the game on some small TVs which I could have done at my home. Also, I had to pay $50 for parking. I also travelled from Houston to and from to get to the game.

I purchased a parking lot ticket for the Texans game for Nov 5th and I was not able to get in because they never sent me the link to transfer! I called customer service and was put on hold for 30 minutes so I had to purchase another ticket to get in. Once I finally got a hold of an agent they refused to give me a refund!

My school deactivated my email account. I then changed my Vivid Seats email account three months in advance of the event. When I used their AXS app to try to get my tickets, I was only able to send the tickets to my deactivated email, and so could not access my tickets. I called Customer Service about an hour before the event, and they were unable to get my tickets for the event - they just kept sending the tickets to my deactivated email, not the new one. I was unable to attend the event. I requested a refund, and customer service told me they could do this but only after the event was over. After the event I called them back and they denied the refund because I called on too late of notice before the event. This directly contradicts the 100% Buyer Guarantee on their website:

I purchased tickets for the Legends of Hip Hop concert which occurred November 3rd. Called and advised that there were problems with the link. The rep sent me the same email again, assured me that as long as I could see a bar code and QR code I was okay. I Got to the concert and neither one worked. I was denied entry and directed to the box office. I was advised that these were scalper tickets and that the seats I was sold belonged to someone else. I paid for parking to only be turned back. I immediately called and the rep placed me on hold, made me repeat the story 3 times only to tell me I needed to complete a denial for within 3 business days. To date I have yet to receive that form for me to even complete. I paid for the insurance and all. I am calling and emailing daily without resoIve.

Paid over $2400 for tickets purchased 10 months ago. Nothing delivered other than empty promises. 2 of my party have now cancelled and I am left with a $2400 bill. Absolute ** that these tix would not have been sent months ago unless it is a total scam.

Updated on 11/28/2023: Despite Vivid Seats continuous response suggesting that resolution is in progress, I continue to get ZERO response. If you are looking for consistency, you came to the right place...consistently poor service.

On August 21, 2023, I purchased 5 tickets to the Arkansas Razorback vs Western Carolina game at War Memorial Stadium in Little Rock, Arkansas September 2nd. I purchased these tickets online through Vivid Seats. Total cost was $454.10. I immediately received a confirmation email, saying tickets would be delivered on September 1. There was nothing I needed to do now, they would let me know when tickets were ready for transfer. By noon on September 1, I had not received the email to transfer the tickets to my phone nor did I know who the seller of the tickets was. I began a series of phone calls to Vivid Seats customer service and spent approximately 20 minutes on the phone explaining my problem and was given a couple websites to check. No luck.

I ordered Pit tickets to a concert and received balcony tickets with an obstructed view. Dealing with customer support has been a nightmare and I still haven't gotten the correct tickets 3 months later.

I purchased tickets thru Vivid for a basketball game, and the tickets were never delivered. I stayed on with customer service trying to get my tickets to no avail. Since they didn't delivered, I requested a refund. They declined to provide and remedy or a refund. It amazes me they they wouldn't make it right, and would rather lose thousands of dollars from a repeat customer.

I ordered parking for game 3 of the World Series at a posted price of $91. Paid through PayPal. Vivid Seats at no time gave me the option to purchase the parking for a total of $121.26. They just charged my account and then I found out the "real" total. No chance to accept or cancel. When I called them they kept saying they were transparent. Baloney. As transparent as a blackboard. They are not only gouging but a pirates. Shame on them. I have called PayPal to cancel the transaction. DO NOT USE VIVID SEATS FOR ANYTHING!!!!

I SPENT $1363.20 on April 14, 2023 to see Queen/Adam Lambert in Nashville Bridgestone Arena. We were REFUSED entry because the tickets were NOT valid when directed to the box office. Box office explained, that VIVID SEATS did not have the authorization to sell those tickets. As well, all around me were others in the same boat as me, denied entry after presenting what was believed, and ‘’guaranteed’’ legit tickets by Vivid Seats. To further this insult, my friend who was with me, was able to buy last minute tickets through Ticket Master. We then went to the seats in question, and SAW people in the seats I paid for. I explained my situation, and they let me see their seats tickets, and sure enough, they were legit, which meant they bought them, meaning the seats were DOUBLE SOLD. I have asked to be refunded, and still no resolution. VIVID SEATS….My order # is **. I will further as best as I can to report this as fraud. — Connie **—

Vivid Seats is the biggest scam. I advise no one to buy anything from them. My parents bought 2 tickets to game 2 World Series, worth 4K and when they got there vivid said they couldn’t get the seller to send tickets. No refund. No help after being on the phone with them for over an hour. Hope this company goes bankrupt and loses everything so they can’t take from the people no more!!! SCAMMMM.

My two young daughters who work their butts off for their money paid over $500 a ticket for Drake and their stupid insurance. Drake cancels the show and VividSeats will not refund their money. This platform is a scam and fraud people out of their money. You buy the insurance, and they will not even try to help you. DO NOT USE this platform for tickets.

Purchases Adam Lambert + Queen tickets a couple months ago. Received tickets electronically on the app. The day before event, opened app, barcodes disappeared. Seat section, row and number there but no barcode. First Lady I spoke to said nothing can be done. Can’t resend tickets. Asked to speak to quality or grievance dept. she told me there is no one else to transfer me to. Called back spoke to another lady. She said let me escalate to VIP rep. So I guess there is someone to transfer me to. So VIP person said nothing can be done and she doesn’t know why the barcodes disappeared.

I paid $40 extra for tickets that are available on DICE. Dice price was 60. Per ticket. I ended paying 156 for 2. Tip for buyers. Wait for single ticket slots to open up for purchase on Dice and don't get scam into buying tickets from Vivid.

I purchased two tickets to see the new show Postcards from Earth on my phone, costing me $266, I logged out as a guest. The day of the show I was denied entry because all they did was send me a QR code. I was told later that the tickets were sent to an email address associated with my phone number and I have not used in over am TWO years. I was never informed to check email status, nothing. And they had the audacity to blame me for not being psychic and downloading their app. They are refusing to pay me back. This is by far the most unscrupulous, morally and fraudulently I've ever encountered. Do not buy tickets through this low life end party company.

Don't use this service. It's very unreliable. We spent $30 on two tickets and were so excited to go to a football game. The first set of tickets never came. I talked with their chat service, they tried to get a retransfer, it didn't come until after the game started. We missed the game. I tried to ask for a refund since it "Guarantees" a refund if it's not there on time. They said it was sent at 6:07 but it got to my email at 7:07. They would not give me a refund stating that the seller sent the ticket (even though I didn't get it, it didn't matter). Very immoral. Not only that, I was very upset and still am. I found this on ESPN too thinking it was legit. Just spend a little more and get it straight from the main source to get tickets. Save yourself a load of mental and financial anguish.

Wouldn’t issue me a refund. Went to game with my family. Was unable to use the ticket. Talk to Vivid representative for hours. Miss the game and wouldn’t receive help from Vivid until a whole month later. Horrible customer service in general. Wouldn’t use Vivid. They don’t care about their customers.

Purchased resale tickets in August. I reach out in September, asking where the tickets are and I am told "they are coming." It says on my order that the latest I would get them would be the day before the concert. They never came through. Here it is the morning of the concert in October and still - no tickets have been transferred. The concert is more than 2 hours away from me, so I call to cancel since I have yet to receive anything and I don't want to leave town without tickets. They keep telling me on their live chat for about an hour and a half "we are contacting the seller...they are sending soon." How long was I supposed to wait? Soon isn't an answer. It is the day of the concert, and I was pretty stressed.

I bought GAPIT tix for A7X and when I got to concert, there was no tix. Called customer service. They said they resent tix but all I got was fine sent and cx ticket Master tix, never got them. I bought GA tix just to go in. I called 3times afterward. Said it's under investing, just got off phone and not getting refunded the money $500+ because they said it was sent to me. I'm so upset and frustrated that they did this. I always use them. S.O.O.L!!!

I don’t usually use Vivid, and admittedly didn’t fully understand their process. The tickets were not in my AXS account and they claimed the seller transferred them. I didn’t think anything of it but there were no tickets in my account. I missed most of the show while they had to call the seller and “re transfer” them. There is no action required to receive tickets on AXS. There is also not a way to pull back a ticket and allegedly “re transfer.” The seller was attempting to scam me. AXS has zero record that any tickets were attempted or were transferred on the date Vivid is claiming. AXS could see that I received them last night. I went through 4 different customer service reps and missed most of the show.

I purchased tickets to Farm Aid and paid the company over 200.00 in service charges and over 400.00 for seats and this is what they sold me. An obstructed view and would not give a refund for the seat.

I bought a Vivid Seat ticket thru Groupon. The paranormal event was cancelled since they were busted for not having a city permit. My vividseat ticket was in another guy's name when I asked for a refund at the event. Groupon won’t help. My credit card won’t help. And vividseat chat won’t accept my ticket number to chat. I will never buy from vividseat or Groupon again. I can’t resell my $65 ticket since I don’t own a car. I took a bus to this Oct 2 event. It’s terrible how they steal and lost my business over $60. Greedy.

I bought a parking pass to the September 29th Pink concert in Arlington the day before the event through VividSeats. It was an e-ticket parking pass that was transferred to me via the MLB app. Very safe. Even though I bought an e-ticket through VividSeats, I just found out that they don't allow buyers to re-sell an e-ticket. BUYERS BEWARE! THEY WILL SELL AN E-TICKET but THEY WON'T LET YOU RE-SELL IT! Pink cancelled the event the day after I bought the parking pass. I tried calling Vividseats that day to try to get my order cancelled. It was even still on pending charges on my credit card. They refused to help..... "POLICY". All sales are final, which isn't listed on the website unless you click through and read their 20 page customer agreement disclosures documents. Usually they are fair, so I don't bother. Who does? Well, they are not fare! BUYER BEWARE!

I purchased concert tickets on day of the show, but never received them. I called Vivid Seats four times, and each representative told me to log onto Ticketmaster to retrieve my tickets. I did that several times and the tickets never showed up. Vivid Seats also would not reimburse me for their failure to deliver my tickets directly to me or to Ticketmaster. I will NEVER use Vivid Seats again. They’re fraudulent.

My wife had purchased 3 tickets to the 9/3/23 Metallica concert. The concert was at State Farm stadium in Phoenix. My wife and I had traveled from Idaho to watch this concert. Please keep in mind, was my wife's 50th birthday present, my 55th birthday present, and our 25th wedding anniversary present to each other. We love Metallica and, with 5 Fiber Death Punch planning for them, it was a perfect gift for us. With less than 24 hours before the concert were to begin, we received notification that the concert has been postponed until the following weekend, 9/9/23. We couldn't afford to return the following weekend because of the amount of money we spent already. Were refunds offered, Yes, if you bought tickets through Seat Geek but if you bought from Vivid Seat, you were out of luck.

UPDATED 10/18/2023: The issue is still not resolved. As previously stated I am skeptical about the validity of the tickets and was told etickets could be sold by an agent with your company and per online website it cannot be sold. I am beyond frustrated and will never do business with vivid seats again. This company does not protect the buyer but works on behalf of the seller. Crooks.

Bought tickets a while back. Short story. Concert canceled. Tried calling, got the same answer, "We are working on it." Months went by, forgot about it. Saw VIVID Tickets on sale. Thought wow, let's write a review. SCAM. BUY AT YOUR OWN RISK.

They let me pay a $1,727 USD for 3 tickets to the U2 concert at the Sphere with a terrible view of the visual show that was supposed to be part of the experience. The worst thing is that we flew from Canada to Vegas just to see the Sphere and U2 on my birthday weekend, my son wasn’t really into U2-he’s 13 but was so looking forward to the visual show. It was a huge disappointment for all of us! And BTW, people stood up most of the time during the concert and we see nothing but people’s back, no view of the stage nor anything being shown on the massive screen! We left the Sphere having no idea how amazing the full stage is - we had no chance to see it despite paying $1,727 USD!!!!

Vivid Seats ended up making it good.

Horrible experience. Never using them again. First time I have taken my mom out in 10 years to see her favorite band juan luis guerra. My poor mom has cancer and I couldn't use the tickets. They don't give you the tickets until the day of and when they do, they didn't even work. I had the lady at the venue offer to replace my tickets for another event if I could show her my tickets. Unfortunately the app was not able to show my tickets and when I called them to send them to me, they didn't get back to me till like 3 weeks later. This is a fraudulent company. Never using them again.