Vivid Seats Reviews

Hi there, thanks for sharing your feedback. We’re sorry for the confusion surrounding the promotional offer you received. Promotions can have specific eligibility requirements that determine whether they can be applied to an order. We’re glad our team was ultimately able to provide a discount and help complete your purchase smoothly!

Hi there! Thanks so much for the kind words. We’re glad you had a great experience and hope you have an amazing time at the event!

Hi there! Thanks so much for sharing your experience. We’re glad our team was able to provide reassurance and clearly walk you through what to expect. We appreciate you trusting Vivid Seats and hope you have an amazing time at your event!

Hi there! Thanks so much for the great review! We’re thrilled to hear you’ve been enjoying the pricing, ticket delivery, promotions, and Vivid Seats Rewards. We appreciate you choosing us and look forward to helping you get to more amazing events!

Hi there, thanks for sharing your experience! We’re glad to hear our team member was helpful and able to assist you. If you’d like us to take a closer look at your order and see what options may be available regarding the inconvenience, please reach out to our Customer Support team with your order details.

Hi there! We’re thrilled to hear you had a great experience! Thanks for choosing Vivid Seats, and enjoy the event!

Hi there! We love to hear it! Thanks for choosing Vivid Seats, and we hope you have an incredible time at your event!

Hi there! Thanks for the great review! We’re so glad everything went smoothly. Enjoy the event!

Hi there! Thanks so much for the great review! We’re glad to hear the process was quick, easy, and that our team was helpful along the way. We appreciate you choosing Vivid Seats!

Hi there! Thanks so much for the great review! We’re thrilled to hear our team was patient and helpful throughout your experience. We appreciate you choosing Vivid Seats!

Hi there! Thanks so much for sharing your experience. We’re happy to hear everything went well and hope you enjoy the event!

Hi there! Thanks so much for sharing your experience. We’re happy to hear everything went well and hope you enjoy the event!

Hi there! No worries at all! We’re glad our team was able to help provide some clarity and get everything sorted out. We appreciate you choosing Vivid Seats and hope you enjoy the event!

Hi there! Thanks so much for the great review! We’re glad to hear you continue to have a good experience with Vivid Seats. We truly appreciate you coming back to us for your tickets!

Hi there, we’re very sorry to hear about your injury and the difficult experience you’ve had surrounding this order. We understand how disappointing it must have been to miss an event you planned to attend. When plans unexpectedly change, eligible tickets can be relisted for resale, though unfortunately, a sale cannot be guaranteed. We appreciate you taking the time to share your experience and feedback, and we wish you a smooth recovery.

Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through the venue’s official ticketing platform, powered by Ticketmaster. To access them, please download the Ticketmaster app and log in using the same email address associated with your order.

Your tickets should appear in your account from there. You may have also received an email with an acceptance link to complete the transfer. Please let us know if any other questions come up!

Hi there, thanks for sharing your feedback. Ticket delivery may involve a few additional steps depending on the event, as venues often require tickets to be securely transferred and accessed through their official ticketing platforms. These steps help keep tickets secure and valid for entry. We appreciate your feedback and are always happy to help if questions come up along the way!

Hi there! Thanks for sharing your experience. We’re glad the refund request process was quick and easy through the app. We appreciate you choosing Vivid Seats and hope to help get you to another event soon!

Hi there! Thanks for the awesome feedback! We’re glad we could help get you to your event. Have the best time!

Hi there! The ability to add tickets to a mobile wallet may be turned off for this particular event. You can still access and present your tickets directly through the ticketing platform they were delivered to for entry. If you continue having trouble accessing them, our Customer Support team is happy to help!

Hi there! Thanks for sharing your experience. We’re glad to hear your purchase was simple and straightforward with no complications. We appreciate you choosing Vivid Seats!

Hi there! We’re happy to hear you had a smooth experience with us. Thanks for the great review, and enjoy the event!

Hi there! Thanks so much for the great review! We’re glad to hear you had another smooth experience and that your concert tickets arrived quickly. We appreciate you continuing to choose Vivid Seats! 👍

Your tickets should appear in your Ticketmaster account from there. You may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!

Hi there! Thanks so much for sharing your experience. We’re happy to hear everything went well and hope you enjoy the event!

Hi there! We appreciate you taking the time to leave us a review. Thanks for choosing Vivid Seats, and have an amazing time!

Hi there, thanks for sharing your feedback! We understand that using an additional app to access tickets may not always be the most convenient, as some venues require tickets to be accessed through their official ticketing platform. We’re glad to hear the rest of the process went smoothly!

Thanks for letting us know about your experience. We understand how important it is to get tickets on time, and we appreciate your patience. We’re always working to improve our delivery times and hope your next experience is even smoother.

Thanks for giving us a try and for letting us know you found your tickets with a little help! We’re here to make the process easy and fun, so glad we could guide you in the right direction. Hope you have an awesome time at the event!

Hi there! Sorry to hear you're having trouble with your promo code. Please contact our customer service team or send us a direct message on any of our social media platforms, and we'll be happy to assist you in resolving the issue.

Thank you for sharing! We're glad we could answer your questions and meet your expectations. We appreciate you choosing Vivid Seats and look forward to helping you with future events.

Thank you for reaching out. Your tickets were transferred electronically to the primary MLB Ballpark app. We recommend creating an account with the same email you used for your order, and once you log in, you should be able to accept and view your tickets there. If you need further assistance, please don’t hesitate to contact our support team, and we’ll be happy to help you get everything sorted out.

Thanks for the kind words! We're happy to hear the site was easy to navigate and that your confirmation email arrived quickly. We aim to make the process simple and fast for you.

Thanks for sharing! It’s great to know the ticket process was smooth for you. Hope the event is fantastic and enjoy every moment!

Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which means some tickets may require additional steps to access them. Not all tickets are available for downloading to the wallet app, as many may be required to be scanned directly from the app. This process is implemented by the venue as a security measure to help protect your tickets.

Hi there! Thank you for your feedback. We know how important it is to access your tickets easily. We can confirm your tickets were successfully sent to your email right after purchase. If you experience any issues in the future, feel free to contact our customer service team anytime. We’re happy to help ensure your tickets are ready for the event.

Thank you for sharing your experience. We're happy we could go above and beyond to help with your expired credit. We aim to provide a positive experience and appreciate your understanding in an industry that can sometimes face challenges.

Thanks for sharing your experience! We're happy to hear that our live agent was able to help and that you were able to access your ticket after a little wait. We're always here to support you and ensure your ticketing experience goes smoothly.

Thank you for the kind words! We're happy to hear you find our app secure and easy to use. Making your concert experiences smooth and enjoyable is our top priority.

Awesome experience, great price, and selection. Great job.