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Vivid Seats Reviews

4,972,959reviews on ConsumerAffairs are verified
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About Vivid Seats

Vivid Seats is an online marketplace that lets people buy and sell tickets to live events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats serves as the middleman between customers looking for tickets and sellers. It has sold over 100 million tickets and has a 100% buyer guarantee and a reward program.

Visit www.vividseats.com
Pros
  • Easy access to event tickets
  • Rewards program
  • 100% Buyer Guarantee
Cons
  • Ticket prices can fluctuate
  • Fees increase total price

Vivid Seats Reviews

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    1 featured review
    How do I know I can trust these reviews about Vivid Seats?
    • 4,972,959 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 35 - 75
    Verified purchase
    PriceEase of UseRates

    Reviewed Sept. 26, 2026

    I love Vivid Seats, easy to navigate and prices are very reasonable.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thank you for the continued support! We’re happy to be your go-to for tickets and appreciate you choosing Vivid Seats. We look forward to helping you get to your next event!

    Verified purchase
    Staff

    Reviewed Sept. 26, 2026

    Very good, easy to understand walk through in securing my NDSU Bison tickets.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the kind words! We’re happy the process was easy and you’re all set for Bison game day.

    Verified purchase
    Customer Service

    Reviewed Sept. 26, 2026

    I did not receive an email informing of my ticket arrival. I check the Vivid Seats website to see if my order was ready and it was. I do not like the Vivid Seats procees in purchasing and receiving tickets. I purchased the tickets in August for a 9/27/2026 game and did not receive my tickets until 9/26. I will never again use Vivid Seats to purchase any tickets.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi there, thanks for sharing your feedback. We understand wanting to receive your tickets well in advance of the event. Ticket delivery timing can vary depending on when the venue or event organizer releases tickets for transfer, and in some cases this may be close to the event date. We also appreciate your feedback regarding the delivery notification and overall ticket access process.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 26, 2026

    Tickets were delivered in minutes, quick and easy.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the great review! We’re glad everything went smoothly from purchase to delivery. We appreciate you choosing Vivid Seats and hope you enjoy the event!

    Verified purchase
    PriceRatesHonesty & Transparency

    Reviewed Sept. 26, 2026

    The ticket was clearly labeled for location, was for the exact price paid and with no hidden fees, and delivery of the ticket was immediate.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the great review! We’re glad everything was clear and seamless from checkout through ticket delivery. We appreciate you choosing Vivid Seats and hope you enjoy the event!

    Verified purchase
    PriceRates

    Reviewed Sept. 25, 2026

    Vivid continues to provide the most efficient process and pricing structure for selections.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thank you for the continued support! We’re glad Vivid Seats remains a go-to for finding tickets. We appreciate your loyalty and look forward to helping with your next event!

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 25, 2026

    Can’t wait to head to the big show. Vivid is great.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the kind words! We appreciate you choosing Vivid Seats and are excited to help get you to the big show. Have an amazing time!

    Verified purchase

    Reviewed Sept. 25, 2026

    Terrible experience, unauthorized activity condoned by this place.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi there, we’re sorry to hear about your concerns. Our checkout process is secure and user-driven. If you notice any activity you don’t recognize, we always recommend contacting your financial institution right away so they can help secure your account and payment information. If you have questions about a specific Vivid Seats order, our support team is also available to provide additional information.

    Verified purchase
    Staff

    Reviewed Sept. 25, 2026

    Excellent service and very pleased with the seats.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thank you for the kind words! We appreciate you choosing Vivid Seats and are happy we could be part of a great event experience. We look forward to helping with your next one!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 25, 2026

    Very awesome. Good communication, excellent service!! Highly recommend

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thank you for the kind words and recommendation! We appreciate you choosing Vivid Seats and look forward to helping you get to your next event!

    Verified purchase

    Reviewed Sept. 25, 2026

    Was able to purchase tickets seamlessly. Great experience

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the great review! Love that your ticket purchase was seamless.

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 25, 2026

    Wonderful help! Helped me get a refund for my cancelled event quickly.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the kind words! We’re happy we could get your refund sorted quickly after the cancellation.

    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 25, 2026

    My event was rained out. Vivid has a simple and easy process to receive my refund.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 25, 2026

    Good experience; quick and easy, no comments at all

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 25, 2026

    Everything went good and I highly recommend getting tickets from here.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the great review and recommendation! We appreciate you choosing Vivid Seats and look forward to helping you get to more events in the future!

    Verified purchase
    PriceEase of UseRates

    Reviewed Sept. 25, 2026

    WOW!! Talk about great price and the ease of using this app.!! We love buying all our tickets on this website. Totally blows the others away!!

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thank you for the fantastic review! We love hearing that Vivid Seats continues to be your go-to for tickets. We truly appreciate your continued support and look forward to helping you get to many more events!

    Verified purchase
    Sales & Marketing

    Reviewed Sept. 24, 2026

    Receiving tickets the day before the concert, trying to download them and having issues. =( Not extremely happy with the transaction so far. Although customer support did reach out once about listing them for sale even though I had not received them. That was nice.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi there, thanks for sharing your feedback. We understand how stressful it can be to receive tickets close to the event and then experience trouble accessing them. Ticket delivery timing can vary depending on when tickets are released for transfer, and in some cases this may be closer to the event date. We appreciate your feedback on the overall experience and are glad our support team was able to connect with you along the way.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 24, 2026

    Smooth, quick and painless. Ordered and email was sent not even 10 min later

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the great review! We love when ticket delivery is smooth and speedy.

    Verified purchase
    Customer ServicePunctuality & SpeedEase of Use

    Reviewed Sept. 24, 2026

    The mobile chat is much better than most! Very easy to use, with fast response.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the kind words! We’re happy our mobile chat made getting help quick and easy.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 24, 2026

    The ticket order was placed, and tickets were received quickly.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for choosing Vivid Seats! We’re happy your order was easy and your tickets arrived quickly.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 24, 2026

    ALWAYS amazing and of course, the amazing discounts and timing of receipt of tickets. 🎟

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for always choosing Vivid Seats! Great deals and tickets arriving right on time make for a winning combo.

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Sept. 24, 2026

    Smooth experience. As long as you guys keep floating small discounts that make your price a touch better, I’ll continue using.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the love! We’ll keep those little discounts coming whenever we can. See you at the next event!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Sept. 24, 2026

    At 4:49 yesterday I purchased tickets for the Dallas Stars v Minnesota Wild. I received a confirmation that tickets would be delivered by 5:30 PM, when the doors opened for the event. The tickets weren't delivered so I sat outside chatted with your agent then on the phone with your customer support at 6:00PM I was told I would be receiving a new ticket. It never came, and I had to buy a ticket from another vendor to get in. At 6:50...ten minutes before the event I received the email from Vivid, but obviously too late. I have been a long time customer and this is the first time I have been disappointed... Really makes me wonder the next time I need tickets.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thank you for sharing your concerns. Typically, tickets are released closer to the event date due to security precautions implemented directly by the venues, which is a common practice to ensure safety. As a result, you may not receive your tickets until the day before or shortly before the event. Additionally, tickets are usually made transferrable closer to the event date, and the primary ticket provider often enables the transfer feature as the event approaches. We understand how this can be inconvenient, especially when planning with others, and we appreciate your patience. If you have any further questions or need assistance, please feel free to reach out, and we’ll be happy to help.

    Verified purchase
    Punctuality & SpeedTimeliness

    Reviewed Sept. 24, 2026

    Fast and easy. Got my tickets within minutes. Great experience.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Fast tickets and a smooth experience? That’s what we love to see. Have a great time at the event!

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Sept. 24, 2026

    Quick and easy to buy a ticket. I was nervous the prices would be through the roof for individuals, but it was reasonable.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Easy buying and fair prices? That’s a win. Thanks for choosing Vivid Seats!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 24, 2026

    Great service, fast and great communication, just need to wait patiently; your tickets will come.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the kind words! We’re happy the service and communication were great, and we appreciate your patience while your tickets arrive.

    Verified purchase

    Reviewed Sept. 24, 2026

    I received my tickets in a timely fashion. It was easy to transfer and save into my wallet.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for sharing! We’re happy your tickets arrived on time and were easy to transfer and add to your wallet.

    Verified purchase

    Reviewed Sept. 23, 2026

    I was nervous at first because I had never used this app before but it all worked out in the end and I’m excited to be going to a Memphis game.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    First time jitters, then game day excitement! Have an awesome time cheering on Memphis!

    Customer ServiceSales & MarketingOnline & AppRefunds & PayoutsMaintenance

    Reviewed Sept. 23, 2026

    They do not deserve one star. I’d like zero stars if they had that available. Their ticket obtaining process is a mess and did not work for me. They have a 100% guarantee to receive the tickets in time but DO NOT RELY ON THIS AT ALL. I only received a email with a link to get tickets. The link was to open the MLB app which I had downloaded and created an account prior to accessing the link. It did not function. The app kept stating they could not open the homepage, which I suppose is where the tickets could be obtained. This was the day before the event and I could not get the app to function up to the game time. I asked for a refund and they responded they sent the tickets via email which is not true. They only sent a link which was broken. They refused to give me a refund. Do not trust this company and their 100% guarantee. I will never use them again.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Hi there, we understand how frustrating it can be to have trouble accessing your tickets. Mobile ticket delivery emails may contain a link or instructions for viewing your tickets through the event’s official ticketing platform instead of including them as attachments. If you run into any issues, please contact our Support team before the event so they can help troubleshoot and ensure you’re ready to go.

    Resolution In Progress
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Sept. 23, 2026

    Quick and easy transfer of resale tickets. Lowest prices available. Trustworthy site.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Quick and easy transfer of resale tickets. Lowest prices available. Trustworthy site.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 23, 2026

    I placed my order and received my tickets less than 24 hours later. I have used Vivid several times now and they always either meet or exceed delivery deadlines.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for coming back to Vivid Seats! We love getting tickets to you ahead of schedule. Enjoy the event!

    Verified purchase
    Staff

    Reviewed Sept. 23, 2026

    It was great and very helpful. Enjoyed the whole process.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the kind words! We’re happy the whole process was smooth and helpful. Hope you enjoy the event!

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 23, 2026

    Always fast and easy. Never had a problem with my purchase. I will continue to use this app. I hope to get my free concert soon

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for sticking with us! Here’s hoping your next concert comes with a little extra Rewards magic.

    Verified purchase
    Price

    Reviewed Sept. 23, 2026

    Smooth and cheap. Saved us about $85. Definitely will be using this site again.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    That’s a great deal! Thanks for choosing Vivid Seats. We’ll be here when you’re ready for your next event!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 23, 2026

    Great seats! Easy order process. Quick response. Thanks.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for the great review! We’re happy you found great seats and had a smooth ordering experience. Enjoy the event!

    Verified purchase

    Reviewed Sept. 23, 2026

    I like the fact that Vivid Seats shows the venue. They show you the seats in the venue before you purchase them. So, you can see your view from the stage before you make the purchase. Not all brokers do that. I buy tickets for my customers all the time and I use the site for that. I've used it for years. I'm also a part of the Rewards program with Vivid Seats. I don't really have anything real positive to say about the Rewards program. They're all fairly similar.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for choosing Vivid Seats over the years! We’re happy the venue views help you find the right seats for your customers, and we appreciate your honest take on Rewards.

    Verified purchase

    Reviewed Sept. 23, 2026

    Great assist with ticket retrieval! Was nervous that I was locked out!

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Happy we could help you get back in and retrieve your tickets. Enjoy the event!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 23, 2026

    Very disappointed. Purchased tickets for a concert and was told that I would be getting an text or email to verify purchase. Never received text or email. Now I'm out of tickets and have to wait until money to be placed back in account.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thank you for your review. Your orders were canceled because our system couldn’t verify that the information on file matched the cardholder details. This automated security check helps protect against unauthorized activity. If you have questions or need more information, please contact our Customer Service team.

    Verified purchase
    PriceRates

    Reviewed Sept. 22, 2026

    Thanks for allowing me to buy these tickets at a lower price.

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Happy you found tickets at a price that worked for you. Thanks for choosing Vivid Seats!

    Verified purchase
    Customer Service

    Reviewed Sept. 22, 2026

    It took paying attention when working with a computer and phone at the same time for me. I saw good security because codes were sent to confirm phone number and email. Good job Vivid!!!

    Thanks for your vote!
    Vivid Seats
    Response from Vivid Seats

    Thanks for sharing! Those extra verification steps help keep your account secure, and we appreciate you choosing Vivid Seats.

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    Vivid Seats Company Information

    Company Name:
    Vivid Seats
    Website:
    www.vividseats.com