Vivid Seats Reviews

There was an error on the order and I noticed it immediately but it was too late. Due to this experience, I will never use Vivid Seats again. Will gladly pay more elsewhere. There should be at least a 12-hour window when you can modify the order. Especially when the show is two weeks away.

Easy and accurate app to use for purchasing tickets to any event. We've been using Vivid Seats for over 10 years now. We've never had an issue purchasing tickets. I highly recommend anyone to try it at least once and give it a try to an event. Our latest purchase was tickets to an AC/DC concert at AT & T stadium in Dallas.

Terrible. Your app gave me misleading information and the wrong seats for a ridiculous service fee. I will NEVER use VIVID again and have deleted the app. I intend to tell all of my friends and family to never use your service again. You are a joke of an organization.

I bought expensive tickets for a Broadway show through Vivid Seats. I was told the tickets would be delivered by email on the day of the performance but they never arrived despite my repeated inquiries. Ten minutes before showtime, I received an email saying the "tickets were no longer available." I received a refund for the ticket price, but that did not make up for the disappointment and the expense of making the trip to New York.

I was sold tickets that the box office told me were fraudulent. I had to buy more tickets for 3x the price at the box office. I have enjoyed Vivid Seats in the past but felt let down. I tried calling customer service to see if they could help me out but they said they would have to conduct an investigation first. Feels like this flies in the face of 100% buyer guarantee.

I bought parking pass for the government center in Boston MA, and when we left the parking garage it didn't work and I had to PAY AGAIN... So I will never buy anything else from Vivid Seats. I would like to be reimbursed for my parking since I had to pay twice

Great experience and excellent customer service! Will be using for all hard to get ticket events. Our seats were great and the process was smooth. If you’re going to a concert then you want good seats. With Vivid, I know my tickets will arrive on time and ensure me a stellar experience.

I called Vivid to report I hadn’t received my tickets. Rep stated I should get them 2 days before concert. Two days before concert and a 7 hr drive to concert, I called again to report still no tickets. Finally I got someone to share with me that I had to download SeatGeek to get my tickets!!! There I was waiting like an idiot for days when all along my tickets were sitting in seat geek!!!

I would recommend Vivid Seats to anyone. AC/DC was the most best experience of a lifetime man. I love the concert. I will never forget it. Year 2025 will forever be in my mind. Tears are falling for I am grateful I got a chance to have this everlasting experience.

I purchased tickets based on the seats that seller had specified on the listing. However the seller sent tickets with the seats located one row closer but much farther to the side (against the wall rather than closer to the aisle). Vivid Seats was not rectify the issue. The lack of due diligence on ascertaining the seller's listing against actual tickets is very disappointing.

The website worked just fine. Until I checked out and was hammered nearly $100 in fees for a four ticket comedian purchase. That is ridiculous. Also, you are not made aware of this price gouging until the very last step when you’re ready to hit the submit button. My days of doing business with Vivid Seats may be numbered.

I purchased tickets for a baseball game that was to take place at Thunder over Louisville, one of the largest fireworks shows in the United States along with a air show and a concert. The air show fireworks and concert were all canceled but because the baseball game was not canceled, the tickets were not refunded.

I would not use this service, they allow their sellers to rip off the buyers. I purchased tickets through their ap, and these tickets ended up being duplicates that were also sold to someone else. When we got to the venue and scanned the barcode from Vivid’s email, the tickets showed that they had already been scanned by someone else and we were barred entry. Customer service at Vivid said I could file a complaint, but that they do not offer refunds, so we had to buy 2 new tickets and just eat the loss from the tickets we bought from Vivid. We now use Ticketmaster.

Hi I purchased Yankees tickets for 1:35pm game. By 1:35 I did not receive my ticket transfer. Started a chat with support (call did not work) who said they have to reach the seller first then internal review before providing options. I kept asking for replacement tickets since I am waiting outside the venue and the game already started. After 30 minutes the support rep says I’ll receive an update in 3-5 days and no replacement tickets can be provided since the game started. 3-5 day resolution doesn’t help me outside the stadium! I purchased new tickets off Stub hub, received transfer, entered stadium and missed 2.5 innings. Had the support person said upfront no replacement tickets can be provided I would have bought different tickets and continue chatting inside the stadium instead of waiting outside.

When opening my tickets in app, it said show started at 8pm, but it actually started at 7pm! We luckily were getting there early anyway, but it started 5 min after we sat down. Just a heads up to check the times on your app. We would have been devastated if we missed any of the show.

I was trying to purchase Dodgers tickets for Sunday but instead it populated tickets for the game on Saturday that was more than half way through. I was not able to attend and spend $238. I have purchased most tickets through Vivid seats but I will be switching to Gametime moving forward.

The tickets I purchased from your website were double the price of what other people paid that were sitting next to us. This is unacceptable! This is stealing! I will never purchase from your website and will share my experience with everyone I know. I called and they did not offer anything to me. Very dissatisfied.

The wrist band showed up loose by itself in a FedEx bag with no typical Coachella boxing or goodies or pageantry as it normally customary for this event. Just a loose wrist band. Additionally Vivid did not send conformation email at purchase so when I had to resell the band I had to login to the app and register in order to locate the order details I needed to provide to the buyer. I’ve enjoyed purchases from Vivid in the past but would not purchase Coachella through this site again.

Never had a chance to see the total cost before paying - And of course it was higher than the sum of what was shown because fees were added. Then had a hard time getting tickets - Never got a transfer email but luckily they were in my ballpark app. StubHub and SeatGeek user experience is much better.

I bought tickets but I guess they didn't actually get bought. So I went back 10 minutes later and I bought the same tickets and they were more expensive significantly. Not sure I'm going to want to use your site again after that. Literally 10 minutes later and the tickets were much more expensive! And this was after I confirmed that I was buying the first set? I don't know how that happened.

Tickets arrived on time and was an easy transaction to download to my phone. This was my daughter's 1st concert, DYLAN SCOTT, and she couldn't have been happier! The venue "HISTORY" WAS PERFECT! Up close or lay back, stand wherever you like with the general admission ticket. We had a blast!

Buying experience was great!!!! But I had to wait a couple of weeks to receive tickets after purchasing and I feel that should have been explained or somewhere in written rules and guidelines. And then after the event was cancelled they still was saying it wasn’t each time I called even after sending them the email I received. Need a better refund process.

I visited a friend in another state, bought us Juvenile tickets the day of the concert, we find out it’s rescheduled! I don’t live there, so I can’t attend anymore when purchasing the tickets, I didn’t know that if an event is rescheduled, you still have to keep your tickets or resell them which you guys guarantee the reselling of since in my case I can’t attend. My tickets still haven’t sold and I have way below market suggested pricing so now I’m just out of $300. I got no help from customer service and the concert just been rescheduled again so if I did sell them some else would probably be giving the same review as me.

I had a hard time locating the ticket. Also the wait time for the ticket was crazy long. I finally found the ticket right before I got to security to get in the game. Do better. This was extremely frustrating trying to navigate all the emails and which one had the link I needed to get in the game.

Upon attempting to enter the event and access the tickets, I received a message indicating that the tickets may have been recalled or cancelled. I was still charged and I am seeking a refund. I sent an email as well but have yet to hear back. I am hoping to receive a phone and refund as I had to purchase tickets through the box office.

App isn’t bad however fees per ticket that are 70% of the actual ticket price is criminal. Pass on VS going forward until a realistic fee is implemented. Ticketmaster fees are actually less. Just not worth it. See picture for proof, there's not much else to say unfortunately. Just sad.

$20 for a $10 parking spot for the Jumbo Shrimp game 13 April 2025. What a rip off. Won’t be using Vivid again. Drove up to the parking lot and signs everywhere say $10 parking. If your fees were more reasonable, I wouldn’t feel like I got ripped off, it would have been ok.

After purchasing the tickets, Vivid Seats called me confirming and said the tickets would be in my email within the next minute. The tickets never showed up, they were waiting approval from the seller. 30 minutes later and now late for the event support finally let me know the seller declined to sell them even after I had already purchased them. The customer support person was able to get me tickets which were worse than my original tickets that I purchased. Terrible experience. If a seller has their tickets listed and somebody purchases them, the seller should NOT have an option to change their mind. I had no option for refund. Vivid support simply bought me tickets which were worse than the ones I bought. 0/5.

Purchased tickets for Rangers Mariners game. Great seats, easy to find what I wanted using the app, tickets sent to my email for verification, process very seamless, with very little additional work but to verify and create a password to receive. I added them to my calendar and used this processing at the gate for entry.

Immediate delivery and no issues encountered. Will definitely purchase future tickets from here! Best price for a great seat! All other online sites had higher fees than Vivid Seats. Thank you so much! Highly recommend.