TicketsatWork Reviews

Anyways my ticket went down from $1478.03 to $1032.00 I spoke with Ron who assured me that he would escalate my concern.. And that it should not be a problem to have this adjusted. That he would email the manager in that dept to get this resolved. I have been patient.. Keep calling and getting hung up on!! SMH can someone reach out to me for guidance on my behalf please.. I hope this company fold up and wither away.

Original Review: Jan. 11, 2026

Updated on 01/17/2026: I posted my Review below after my experience with Tickets at Work. The manager reached out to me, offered me a $100 gift card to be used only at tickets at work website, I tried to use the gift card on their website but their website only takes card payments so the gift card is useless and a skim to change my original Review to 5 stars. I reached out to Richard about this gift card issue, no response. Please don't reach out to me again. Thank you for wasting my time tickets at work.

Original Review: Bought a Hotel Reservation in October 2025 and was notified I had until the actual day to cancel, I decided to cancel two days prior to reservation day, was unable to cancel on the website, I was only able to put in a ticket for cancellation, received a response the next day around 6 pm that someone would get back to me within 72 hours. Gave me the run around to call the hotel myself for a refund after "numerous attempts" to request refund from hotel by TicketsatWork were denied as they stated. Hotel notified me they received no refund requests from TicketsatWork.

TicketsatWork kept me on the phone over 30 minutes numerous days just giving me the run around. I finally decided to deal with the hotel and Priceline directly, turns out Priceline only received a portion of the funds, TicketsatWork kept some while they kept saying they sent all the money to Priceline and the hotel. Three months later I received my refund.

Tickets at Work said they would follow up within 48–72 hours but did not acknowledge the issue until December 7. On December 13, they denied my refund, claiming I was a “no-show.” I was not a no-show. I attempted cancellation online and by phone before the deadline. Tickets at Work’s technology failed, and they did not handle the issue in a timely manner. Tickets at Work failed to honor their own cancellation policy and should issue a full refund. All calls are recorded, if tickets at work does not respond, I will escalate with the State of Florida.

I have reached out to support multiple times requesting a refund, but all sales are final. This is unacceptable. I'm starting to think this must be a scam and that the site is designed to create these errors and confuse people into placing multiple 'nonrefundable' orders. I still need a refund for order **, which should have been cancelled when I first contacted support about the error a year ago. I do not recommend this site, go to a real company.

Original Review: Oct. 24, 2025

I am currently on my 2nd appeal for a cancel and refund request for a hotel reservation 10+ days from when I began the request. They are denying the request and haven’t even reached out the hotel when the hotel's policy is 24 hours advance notice and hotel staff have stated that, without hesitation, it is an easy refund. I have requested to speak with a supervisor which they have not yet been able to arrange! Terrible so far, we’ll see if it gets resolved and I’ll update.

Original Review: Sept. 25, 2025

I purchased concert tickets 3 months ago through Tickets at Work. Upon completing my purchase I received a confirmation that stated the tickets would be shipped to me prior to the show. Within minutes I received a second e-mail stating that instead the tickets would be e-mailed to me (although I was charged $20 for shipping) and that the e-mail would arrive "up to the day of the event". I was weary of that policy but decided to stay patient.

When the day of the event arrived and I had not received the tickets, I called customer service at 9 AM to try and resolve. I was told they needed 1-3 hours to investigate and try to get a tracking number (the rep still indicated the tickets were coming via FedEx). When I had not received a follow up call or e-mail within 3 hours I called back again. The rep still had no idea how the tickets were to be sent and said they needed another 1-3 hours to investigate. At that point, I stated that would not work as I would need to leave within 3 hours to make it to the venue in time so I requested a cancellation/refund. The rep said they put in that request and gave me a ticket number saying it would take 72 hours for a response.

I went about my evening only to find out the tickets had been forwarded to me 45 minutes before show time, too late for me to get to the venue on time. When I followed up on my cancellation request a few days later, I was informed that the request number I had received was related to tracking the tickets down, not for cancellation, so I had to submit another cancellation request which was promptly denied the next day. It appears Tickets at Work is ok as long as their 3rd party gets paid, not whether their customers are treated fairly.

Original Review: Sept. 24, 2025

I purchased a discounted membership voucher for Sam's Club and went to use it and was told that I wasn't considered a new customer. Ticketsatwork did not have any fine print information stating that Sam's Club considered it a renewal within 12 months. The problem is that Ticketsatwork stated I just needed to use a different email but Sam's Club changed that and stated it's by name now. The voucher only works with my name and it won't transfer to my anyone else per Sam's Club.

TicketsatWork needs to verify terms and conditions more often because if I had seen that information before purchase I wouldn't have paid for the voucher. And.... I attempted a refund request with updates T&C information directly from Sam's Club showing the details and was still denied. I will not use Ticketsatwork because of this anymore. Customer service was incorrect and will not make it right after using this company for so many years. Update terms and conditions so others aren't stuck.

Original Review: Sept. 11, 2025

I hope I could give a zero star. This company is a scam. I purchased two "discounted tickets" from them at $112 each. When I received the electronic tickets from the venue, it has the face value printed as $46 each. I immediately called them to ask for a refund. They told me they would put in a request and get back to me within 72 hours. 72 hours passed and I didn't hear a thing. When I called them again, I was told that they would follow up with a new request and get back in 72 hours. Several phone calls and several days later they rejected my refund. It is a shame my employer lists them as a perk. Avoid at all costs!

Original Review: Ticketsatwork refused to refund or credit my flights. I spoke to several customer service agents who were contradicting themselves. Their email states refunds/credits are allowable based on the Airline you are working with. Southwest stated a credit is allowable but it has to go through the travel manager (Ticketsatwork). I asked to speak to a Manager and they refused stating one is not available. They then proceeded to hang up on me. There goes $900, will never use them again and will make sure all friends and family don't either.

Original Review: Aug. 26, 2025

Booked a hotel through TicketsatWork, got to the hotel and they didn’t have the correct room size I booked and it would not accommodate my family. Went to stay at a different hotel, contacted tickets at work trying to receive a refund on a hotel I did not stay at! It’s been almost 2 weeks, the hotel emailed me and said they processed my refund that night I didn’t stay there! Still have no update from tickets at work. It's so frustrating and upsetting. They say they’ll reach out every 72 hours, but they do not.

Original Review: Aug. 8, 2025

I have used TicketsatWork for years but lately their customer service has declined considerably. Last time I purchased 3 tickets for a concert ($600 total), received only 1 ticket and spent more than 24 hours trying to solve the situation with their customer service to no use. Calls after calls, all I got were excuses and a 'no refundable' answer. So frustrating and disappointing. Never again.

Original Review: Aug. 7, 2025

This website is a scam. DO NOT USE IT! I Purchased gift cards and the places I tried to use them at refused to honor them. Restaurants said they do not have the promo code on their system. Even Wendy's app will not accept the code. I lost a lot of money on them thinking I could save money. Don't get scammed like I did. Ticketsatwork will not refund your money. Neither will American Express!!!

Original Review: Aug. 7, 2025

TicketsAtWork sold me tickets with missing promo details. Park couldn’t honor them, and support refused a refund of the difference. Misleading, poor service. Beware—what you buy may not be what you get.

Original Review: Aug. 5, 2025

I purchased tickets in March 2025 for a comedy show on July 26th, 2025 and it was indicated the tickets would be mailed to me. In April, May or June I had not received the tickets; each month when I checked their website for a date the tickets were to be mailed; I continued to receive the same information of the tickets will be received by July 25. No tickets on July 25th! I went back to the website to view my purchase and it now stated the ticket would be received on July 26th by FedEx (the day of the show). No tickets were ever received.

I have sent numerous emails; always receiving a response "you matter will be resolved in 72 hrs". I submitted my 5th email yesterday (8/4) and received this response: "A refund can not be granted due to the tickets were sent WILL CALL"! Now they have come up with a entirely new excuses! I have asked for the documentation that was sent to me advising the tickets were being sent to the event as a "Will Call" pick-up! No such advisement was "Ever" sent to me! This company is simply finding new excuses Not to refund my $157! I am filing a complaint with BBB and I am contacting my financial institution regarding Fraudulent Withdrawal charges against this company!

Original Review: Aug. 2, 2025

I reserved a hotel for my vacation which didn't have the amenities that they published, the TV in our room didn't work, the phone cable was cut, the toilet didn't flush. I checked out after 1 night and choose another hotel for the rest of my vacation. The Hotel refunded the money back to TAW because of the poor service however TAW hasn't refunded the cost back to my card. My vacation ended 2 weeks ago.

Original Review: July 30, 2025

With TicketsatWork I paid for a hotel reservation that I can no longer make and tried to cancel within less than a hour and they won't refund me. I paid over 300 dollars and called the company and they said the third party was responsible for the refund and they still won't refund me.

Original Review: July 12, 2025

I booked a beach-level Bay room at the Nautical Beach Resort (a great hotel with amazing views) for the 4th of July weekend, going through TicketsatWork on 6/4/25 paying $1838.00. When I got to the hotel on July 3rd, we were put in an upper level room. When I went to the front desk to inquire, they said that TAW sent them information that I booked an upper level room and only paid the hotel $1,015.52.

I contacted TAW and after explaining I was requesting a refund of the difference for what I paid and what they paid the hotel, the customer service person submitted a claim for me. The next morning I received an email that a refund would not be issued and the case was closed. I have tried to reach out again and they wanted pictures of the room, which I did not have so now I have to wait for TAW to get a rend from the hotel when TAW owes me the refund.

Original Review: June 1, 2025

I have tried calling the TicketsatWork customer service line all week, trying at different hours of the day, evening, night and even on a Saturday. I stayed on hold for a full 45 minutes today, hoping that the recorded message promising that someone would help me soon was telling the truth! I have not been able to speak with anyone about canceling our hotel reservations for July. We’ve already been charged almost $4000 for the rooms but are supposed to be entitled to a full refund.

When I checked my account on the TAW website, it said that there was no history of this purchase/reservation!!! Well, I have the confirmation emails for the 3 rooms and the charges on my credit card statement to show! This was our first time using TAW and our last! I will also be talking with our HR about this and spreading the word around our very large healthcare system about how unpleasant this experience has been! What if this issue had been urgent? Don’t want to do business with ghosts!

Original Review: April 25, 2025

Updated on 04/26/2025: 04/26- I called the hotel again today and they pointed that they never talked to anyone, or never even received any email or phone call from TAW. And that, If It was booked with them, they wouldn’t mind providing me with a full refund. And also that person/agency should provide me with a refund. They also say that they can talk to the agency directly if they can call them, and provided me with their front desk number and EXT number for TAW to call them. I Called TAW and provided them with the number for a second time, again no contact to the hotel.

Called Tickets at work again today (4/26/25 at 4:02pm), and explained that the hotel never received any contact from them, they ignored that Fact that The hotel notified me that no one reached out, and stated that they will submit another ticket requesting a refund; which is subject to approval. Well now that I know they lied about the hotel denying my refund request, it seems they have gone completely silent instead of responding again. It's been weeks since then and still we have no resolution. Hotel still hasn't been contacted by them, and they lying stating that the refund request has been denied by the hotel.

Original Review: Scammers. Scammers, Scammers!!!! Please be aware that this site, Tickets at Work, is stealing and Scamming. DO NOT BUY ANYTHING from this website!!!! Been fighting for them for almost 3 weeks to get my refund from a Hotel that I never Used. They asked me to reach out to the hotel, After attempting to reach out to the hotel for more than 20 + times, someone finally called me back; I provided them with my reservation info, and they informed me that They Never got any funds for my reservation, and informed me that “TicketsatWork” would need to refund me back.

Every time that I call TicketsatWork, a new agent provides me with false information; including their supervisors. Bunch of scammers, If the hotel did not get my money, I don’t understand why they won’t process my refund (4 weeks now). When asked where the location is, No one can provide you with relevant information. The news needs to get involve with these types of agencies. One thing for sure, I will not stop until I get my refund back, and will not even allow my Enemy to use this site!

Original Review: April 22, 2025

If I could give them negative stars, I would. Do yourself a favor and avoid them at all costs. First, their prices are higher than other third-party vendors—and significantly more than what you'd pay going through the original company directly. Second, their claims process is completely biased in favor of the businesses they work with, not the customers. If you run into an issue and need a refund or return, they’ll side with the company and keep your money. You're forced to communicate through their agents, who relay your message, while the company gets to present its side freely. Then they simply close your case without giving you a chance to speak directly with the claims adjuster. I've given them four different times to make it right, but they denied all four times, even when I provided evidence that I didn't pick up the car rental and canceled it in a timely manner. I would never recommend this service to anyone. It's a complete waste of time and money.

Original Review: April 17, 2025

Absolutely disgraceful company in business! Tickets were purchased through their site (without my permission using my debit card) and they rufuse to credit me back over $100!!!! The reps and supervisor were useless. This is not a way to do business with consumers and I will never forgot this awful headache! They are keeping my money and that is wrong. BBB report was made against them as well. *Please buy your tickets from the actual venues and not a third-party circus show like TicketsatWork!

Original Review: March 28, 2025

I had the worst encounter with the most incompetent sales agent I’ve ever encountered. I called TicketsatWork because the online portal wouldn’t allow me to book a rental car for the right timeframe. The first agent that I spoke with, offered to help me book it by phone. She didn’t confirm the spelling of my name or email, and accidentally made two bookings for me. Instead of figuring out how to cancel them on her own, she sent over my case to customer care, where another representative had to figure the whole thing out. The mistake itself was honest enough, but I didn’t appreciate being shuffled to another representative, and having to cancel the extra reservation myself, causing me to stay on the phone for an hour and inconveniencing me.

Mark was very responsive and patient, and I am thankful for his attention to detail. However, the sales agent that I initially spoke with, was incompetent, and this lead to an hour-long confusing phone call that could have been resolved in five minutes or less if she had verified the spelling of my name. I don’t like leaving bad reviews, but I need y’all to get it together if you’re going to hire people to book reservations on the phone.

Original Review: March 28, 2025

We brought a $138 ticket on Feb28 to be use on Mar 2nd for skiing through TicketsatWork. We got an email confirmed the booking straight away, it stated we can only use M-F, not weekends and can be use for the season. So we contacted customer services within two minutes to requested a refund as we only be able to go on the weekend. Next day, we received an email: unable to refund because it is a final sale. Contacted customer services again to complain, no luck if you want to speak to a supervisor or a manager but someone will contact us within 72 hrs. Guess what, it has been a month, we hear nothing. We wait for after 72 hrs and contacted our Bank to dispute the transaction and the bank give us a temporary credit on March 18. When we purchase the ticket online, we did not recalls seeing it is ONLY CAN BE USE during WEEKDAYS. Please do not use a Ticketsatwork and will warn all colleagues never use this website.