TicketsatWork Reviews

Original Review: March 31, 2026

I am beyond furious. Do NOT book through Tickets at Work. My husband and I prepaid $450 for a rental car THREE MONTHS in advance for our trip. We arrived at Ace Car Rental at the Denver airport with our 1.5-year-old daughter, expecting a smooth pickup after a long travel day. Instead, we were told our reservation had been canceled.

Confused, I called Tickets at Work immediately. They claimed the reservation was still active on their end and said they would “open a ticket.” Meanwhile, we were stuck at the rental counter for two hours with an exhausted toddler who had reached full meltdown mode. When I asked how long it would take to fix, they told me it could take over THREE HOURS. Completely unacceptable.

At that point, I had no choice. I told them to cancel everything and issue a refund so we could get a car and leave. We then had to pay again out of pocket just to get out of the airport. It has now been six weeks. No refund. No resolution. No accountability. Just silence. This feels like straight-up theft. They took our money, failed to provide the service, and have done nothing to make it right. Avoid Tickets at Work at all costs unless you want to risk being stranded, out hundreds of dollars, and ignored when it matters most.

I called Disney the third time on Sunday, and they told me at that point that they can't modify dates since I used the third-party website to pay. So I called Tickets at Work, explained the situation and how I was sick, and that I thought I was going through the correct method to change the dates. She said she would escalate my refund request since they couldn't modify the dates either. And they DENIED ME! $1400 just down the drain because we got freaking COVID and couldn't travel. I'm so angry! Do not ever use this company! So I lost money and the dream vacation for my family. What crooks!

Original Review: March 12, 2026

We ordered tickets for a Mrs Doubtfire show at the Shubert Theater in New Haven in late Jan. Tickets were supposed to arrive no later than Fri 3/6 for the Sun 3/8 2PM show. No tickets Friday. Called Sat at 8AM - tickets should arrive during the day. No tickets. Called at 8PM - assured us tickets by midnight. No tickets. Called at 8AM Sun. No answers. Finally at 9:30AM on the day of the show, we were told our tickets were cancelled. We had an entire day built around the show - dinner & hotel reservations. A refund with no apology or future credits or discounts. We asked to speak with a supervisor & were denied by the rep we were speaking with. We filed a complaint with them through their website 4 days ago - no response yet.

We are going back to Orlando this spring 2026 and called Disney first and they said yes, we'll be able to get tickets for the missed days after writing an email about our situation and what happened. Wonderful, what a pleasant experience talking to Disney. I called Universal and they too said yes we can work with you but once they saw the tickets were from a 3rd party, they said we'd need to talk to Tickets At Work as we bought our tickets through them.

I called Tickets At Work numerous times and emailed in numerous times and I got the same reply of no. They make like they're trying in your best interest to make things right and have to talk to their "partners" for you. The "partners" say no, the tickets are too old and it was a final sale. And I'm unclear who the "partners" are because if it's Universal Studios, they actually said yes. They also kept saying there are no refunds and I had to repeatedly tell them I didn't want a refund, I just wanted to use the tickets we paid for and we'd pay the difference for 2026 prices.

I also offered to buy the rest of our park days through them. I was really trying to work with them. The answer was no and then they'd close the ticket so you can't respond. I understand it was a final sale but there is a level of discretion that is also written in their fine print that they are allowed. Their last response was to talk to Universal. Super frustrating. The "discount" that I "saved" going through them was not even close to the almost $1000.00 that I lost by following the rules back in 2022. Very unhappy and disappointed with them.

Anyways my ticket went down from $1478.03 to $1032.00 I spoke with Ron who assured me that he would escalate my concern.. And that it should not be a problem to have this adjusted. That he would email the manager in that dept to get this resolved. I have been patient.. Keep calling and getting hung up on!! SMH can someone reach out to me for guidance on my behalf please.. I hope this company fold up and wither away.

Original Review: Jan. 11, 2026

Updated on 01/17/2026: I posted my Review below after my experience with Tickets at Work. The manager reached out to me, offered me a $100 gift card to be used only at tickets at work website, I tried to use the gift card on their website but their website only takes card payments so the gift card is useless and a skim to change my original Review to 5 stars. I reached out to Richard about this gift card issue, no response. Please don't reach out to me again. Thank you for wasting my time tickets at work.

Original Review: Bought a Hotel Reservation in October 2025 and was notified I had until the actual day to cancel, I decided to cancel two days prior to reservation day, was unable to cancel on the website, I was only able to put in a ticket for cancellation, received a response the next day around 6 pm that someone would get back to me within 72 hours. Gave me the run around to call the hotel myself for a refund after "numerous attempts" to request refund from hotel by TicketsatWork were denied as they stated. Hotel notified me they received no refund requests from TicketsatWork.

TicketsatWork kept me on the phone over 30 minutes numerous days just giving me the run around. I finally decided to deal with the hotel and Priceline directly, turns out Priceline only received a portion of the funds, TicketsatWork kept some while they kept saying they sent all the money to Priceline and the hotel. Three months later I received my refund.

Tickets at Work said they would follow up within 48–72 hours but did not acknowledge the issue until December 7. On December 13, they denied my refund, claiming I was a “no-show.” I was not a no-show. I attempted cancellation online and by phone before the deadline. Tickets at Work’s technology failed, and they did not handle the issue in a timely manner. Tickets at Work failed to honor their own cancellation policy and should issue a full refund. All calls are recorded, if tickets at work does not respond, I will escalate with the State of Florida.

I have reached out to support multiple times requesting a refund, but all sales are final. This is unacceptable. I'm starting to think this must be a scam and that the site is designed to create these errors and confuse people into placing multiple 'nonrefundable' orders. I still need a refund for order **, which should have been cancelled when I first contacted support about the error a year ago. I do not recommend this site, go to a real company.

Original Review: Oct. 24, 2025

I am currently on my 2nd appeal for a cancel and refund request for a hotel reservation 10+ days from when I began the request. They are denying the request and haven’t even reached out the hotel when the hotel's policy is 24 hours advance notice and hotel staff have stated that, without hesitation, it is an easy refund. I have requested to speak with a supervisor which they have not yet been able to arrange! Terrible so far, we’ll see if it gets resolved and I’ll update.

Original Review: Sept. 25, 2025

I purchased concert tickets 3 months ago through Tickets at Work. Upon completing my purchase I received a confirmation that stated the tickets would be shipped to me prior to the show. Within minutes I received a second e-mail stating that instead the tickets would be e-mailed to me (although I was charged $20 for shipping) and that the e-mail would arrive "up to the day of the event". I was weary of that policy but decided to stay patient.

When the day of the event arrived and I had not received the tickets, I called customer service at 9 AM to try and resolve. I was told they needed 1-3 hours to investigate and try to get a tracking number (the rep still indicated the tickets were coming via FedEx). When I had not received a follow up call or e-mail within 3 hours I called back again. The rep still had no idea how the tickets were to be sent and said they needed another 1-3 hours to investigate. At that point, I stated that would not work as I would need to leave within 3 hours to make it to the venue in time so I requested a cancellation/refund. The rep said they put in that request and gave me a ticket number saying it would take 72 hours for a response.

I went about my evening only to find out the tickets had been forwarded to me 45 minutes before show time, too late for me to get to the venue on time. When I followed up on my cancellation request a few days later, I was informed that the request number I had received was related to tracking the tickets down, not for cancellation, so I had to submit another cancellation request which was promptly denied the next day. It appears Tickets at Work is ok as long as their 3rd party gets paid, not whether their customers are treated fairly.

Original Review: Sept. 24, 2025

I purchased a discounted membership voucher for Sam's Club and went to use it and was told that I wasn't considered a new customer. Ticketsatwork did not have any fine print information stating that Sam's Club considered it a renewal within 12 months. The problem is that Ticketsatwork stated I just needed to use a different email but Sam's Club changed that and stated it's by name now. The voucher only works with my name and it won't transfer to my anyone else per Sam's Club.

TicketsatWork needs to verify terms and conditions more often because if I had seen that information before purchase I wouldn't have paid for the voucher. And.... I attempted a refund request with updates T&C information directly from Sam's Club showing the details and was still denied. I will not use Ticketsatwork because of this anymore. Customer service was incorrect and will not make it right after using this company for so many years. Update terms and conditions so others aren't stuck.

Original Review: Sept. 11, 2025

I hope I could give a zero star. This company is a scam. I purchased two "discounted tickets" from them at $112 each. When I received the electronic tickets from the venue, it has the face value printed as $46 each. I immediately called them to ask for a refund. They told me they would put in a request and get back to me within 72 hours. 72 hours passed and I didn't hear a thing. When I called them again, I was told that they would follow up with a new request and get back in 72 hours. Several phone calls and several days later they rejected my refund. It is a shame my employer lists them as a perk. Avoid at all costs!

Original Review: Ticketsatwork refused to refund or credit my flights. I spoke to several customer service agents who were contradicting themselves. Their email states refunds/credits are allowable based on the Airline you are working with. Southwest stated a credit is allowable but it has to go through the travel manager (Ticketsatwork). I asked to speak to a Manager and they refused stating one is not available. They then proceeded to hang up on me. There goes $900, will never use them again and will make sure all friends and family don't either.

Original Review: Aug. 26, 2025

Booked a hotel through TicketsatWork, got to the hotel and they didn’t have the correct room size I booked and it would not accommodate my family. Went to stay at a different hotel, contacted tickets at work trying to receive a refund on a hotel I did not stay at! It’s been almost 2 weeks, the hotel emailed me and said they processed my refund that night I didn’t stay there! Still have no update from tickets at work. It's so frustrating and upsetting. They say they’ll reach out every 72 hours, but they do not.

Original Review: Aug. 8, 2025

I have used TicketsatWork for years but lately their customer service has declined considerably. Last time I purchased 3 tickets for a concert ($600 total), received only 1 ticket and spent more than 24 hours trying to solve the situation with their customer service to no use. Calls after calls, all I got were excuses and a 'no refundable' answer. So frustrating and disappointing. Never again.

Original Review: Aug. 7, 2025

This website is a scam. DO NOT USE IT! I Purchased gift cards and the places I tried to use them at refused to honor them. Restaurants said they do not have the promo code on their system. Even Wendy's app will not accept the code. I lost a lot of money on them thinking I could save money. Don't get scammed like I did. Ticketsatwork will not refund your money. Neither will American Express!!!

Original Review: Aug. 7, 2025

TicketsAtWork sold me tickets with missing promo details. Park couldn’t honor them, and support refused a refund of the difference. Misleading, poor service. Beware—what you buy may not be what you get.

Original Review: Aug. 5, 2025

I purchased tickets in March 2025 for a comedy show on July 26th, 2025 and it was indicated the tickets would be mailed to me. In April, May or June I had not received the tickets; each month when I checked their website for a date the tickets were to be mailed; I continued to receive the same information of the tickets will be received by July 25. No tickets on July 25th! I went back to the website to view my purchase and it now stated the ticket would be received on July 26th by FedEx (the day of the show). No tickets were ever received.

I have sent numerous emails; always receiving a response "you matter will be resolved in 72 hrs". I submitted my 5th email yesterday (8/4) and received this response: "A refund can not be granted due to the tickets were sent WILL CALL"! Now they have come up with a entirely new excuses! I have asked for the documentation that was sent to me advising the tickets were being sent to the event as a "Will Call" pick-up! No such advisement was "Ever" sent to me! This company is simply finding new excuses Not to refund my $157! I am filing a complaint with BBB and I am contacting my financial institution regarding Fraudulent Withdrawal charges against this company!

Original Review: Aug. 2, 2025

I reserved a hotel for my vacation which didn't have the amenities that they published, the TV in our room didn't work, the phone cable was cut, the toilet didn't flush. I checked out after 1 night and choose another hotel for the rest of my vacation. The Hotel refunded the money back to TAW because of the poor service however TAW hasn't refunded the cost back to my card. My vacation ended 2 weeks ago.

Original Review: July 30, 2025

With TicketsatWork I paid for a hotel reservation that I can no longer make and tried to cancel within less than a hour and they won't refund me. I paid over 300 dollars and called the company and they said the third party was responsible for the refund and they still won't refund me.

Original Review: July 12, 2025

I booked a beach-level Bay room at the Nautical Beach Resort (a great hotel with amazing views) for the 4th of July weekend, going through TicketsatWork on 6/4/25 paying $1838.00. When I got to the hotel on July 3rd, we were put in an upper level room. When I went to the front desk to inquire, they said that TAW sent them information that I booked an upper level room and only paid the hotel $1,015.52.

I contacted TAW and after explaining I was requesting a refund of the difference for what I paid and what they paid the hotel, the customer service person submitted a claim for me. The next morning I received an email that a refund would not be issued and the case was closed. I have tried to reach out again and they wanted pictures of the room, which I did not have so now I have to wait for TAW to get a rend from the hotel when TAW owes me the refund.

Original Review: June 1, 2025

I have tried calling the TicketsatWork customer service line all week, trying at different hours of the day, evening, night and even on a Saturday. I stayed on hold for a full 45 minutes today, hoping that the recorded message promising that someone would help me soon was telling the truth! I have not been able to speak with anyone about canceling our hotel reservations for July. We’ve already been charged almost $4000 for the rooms but are supposed to be entitled to a full refund.

When I checked my account on the TAW website, it said that there was no history of this purchase/reservation!!! Well, I have the confirmation emails for the 3 rooms and the charges on my credit card statement to show! This was our first time using TAW and our last! I will also be talking with our HR about this and spreading the word around our very large healthcare system about how unpleasant this experience has been! What if this issue had been urgent? Don’t want to do business with ghosts!