TicketsatWork Reviews

Original Review: Aug. 5, 2025

I purchased tickets in March 2025 for a comedy show on July 26th, 2025 and it was indicated the tickets would be mailed to me. In April, May or June I had not received the tickets; each month when I checked their website for a date the tickets were to be mailed; I continued to receive the same information of the tickets will be received by July 25. No tickets on July 25th! I went back to the website to view my purchase and it now stated the ticket would be received on July 26th by FedEx (the day of the show). No tickets were ever received.

I have sent numerous emails; always receiving a response "you matter will be resolved in 72 hrs". I submitted my 5th email yesterday (8/4) and received this response: "A refund can not be granted due to the tickets were sent WILL CALL"! Now they have come up with a entirely new excuses! I have asked for the documentation that was sent to me advising the tickets were being sent to the event as a "Will Call" pick-up! No such advisement was "Ever" sent to me! This company is simply finding new excuses Not to refund my $157! I am filing a complaint with BBB and I am contacting my financial institution regarding Fraudulent Withdrawal charges against this company!

Original Review: Aug. 2, 2025

I reserved a hotel for my vacation which didn't have the amenities that they published, the TV in our room didn't work, the phone cable was cut, the toilet didn't flush. I checked out after 1 night and choose another hotel for the rest of my vacation. The Hotel refunded the money back to TAW because of the poor service however TAW hasn't refunded the cost back to my card. My vacation ended 2 weeks ago.

Original Review: July 30, 2025

With TicketsatWork I paid for a hotel reservation that I can no longer make and tried to cancel within less than a hour and they won't refund me. I paid over 300 dollars and called the company and they said the third party was responsible for the refund and they still won't refund me.

Original Review: July 12, 2025

I booked a beach-level Bay room at the Nautical Beach Resort (a great hotel with amazing views) for the 4th of July weekend, going through TicketsatWork on 6/4/25 paying $1838.00. When I got to the hotel on July 3rd, we were put in an upper level room. When I went to the front desk to inquire, they said that TAW sent them information that I booked an upper level room and only paid the hotel $1,015.52.

I contacted TAW and after explaining I was requesting a refund of the difference for what I paid and what they paid the hotel, the customer service person submitted a claim for me. The next morning I received an email that a refund would not be issued and the case was closed. I have tried to reach out again and they wanted pictures of the room, which I did not have so now I have to wait for TAW to get a rend from the hotel when TAW owes me the refund.

Original Review: June 1, 2025

I have tried calling the TicketsatWork customer service line all week, trying at different hours of the day, evening, night and even on a Saturday. I stayed on hold for a full 45 minutes today, hoping that the recorded message promising that someone would help me soon was telling the truth! I have not been able to speak with anyone about canceling our hotel reservations for July. We’ve already been charged almost $4000 for the rooms but are supposed to be entitled to a full refund.

When I checked my account on the TAW website, it said that there was no history of this purchase/reservation!!! Well, I have the confirmation emails for the 3 rooms and the charges on my credit card statement to show! This was our first time using TAW and our last! I will also be talking with our HR about this and spreading the word around our very large healthcare system about how unpleasant this experience has been! What if this issue had been urgent? Don’t want to do business with ghosts!

Original Review: April 25, 2025

Updated on 04/26/2025: 04/26- I called the hotel again today and they pointed that they never talked to anyone, or never even received any email or phone call from TAW. And that, If It was booked with them, they wouldn’t mind providing me with a full refund. And also that person/agency should provide me with a refund. They also say that they can talk to the agency directly if they can call them, and provided me with their front desk number and EXT number for TAW to call them. I Called TAW and provided them with the number for a second time, again no contact to the hotel.

Called Tickets at work again today (4/26/25 at 4:02pm), and explained that the hotel never received any contact from them, they ignored that Fact that The hotel notified me that no one reached out, and stated that they will submit another ticket requesting a refund; which is subject to approval. Well now that I know they lied about the hotel denying my refund request, it seems they have gone completely silent instead of responding again. It's been weeks since then and still we have no resolution. Hotel still hasn't been contacted by them, and they lying stating that the refund request has been denied by the hotel.

Original Review: Scammers. Scammers, Scammers!!!! Please be aware that this site, Tickets at Work, is stealing and Scamming. DO NOT BUY ANYTHING from this website!!!! Been fighting for them for almost 3 weeks to get my refund from a Hotel that I never Used. They asked me to reach out to the hotel, After attempting to reach out to the hotel for more than 20 + times, someone finally called me back; I provided them with my reservation info, and they informed me that They Never got any funds for my reservation, and informed me that “TicketsatWork” would need to refund me back.

Every time that I call TicketsatWork, a new agent provides me with false information; including their supervisors. Bunch of scammers, If the hotel did not get my money, I don’t understand why they won’t process my refund (4 weeks now). When asked where the location is, No one can provide you with relevant information. The news needs to get involve with these types of agencies. One thing for sure, I will not stop until I get my refund back, and will not even allow my Enemy to use this site!

Original Review: April 22, 2025

If I could give them negative stars, I would. Do yourself a favor and avoid them at all costs. First, their prices are higher than other third-party vendors—and significantly more than what you'd pay going through the original company directly. Second, their claims process is completely biased in favor of the businesses they work with, not the customers. If you run into an issue and need a refund or return, they’ll side with the company and keep your money. You're forced to communicate through their agents, who relay your message, while the company gets to present its side freely. Then they simply close your case without giving you a chance to speak directly with the claims adjuster. I've given them four different times to make it right, but they denied all four times, even when I provided evidence that I didn't pick up the car rental and canceled it in a timely manner. I would never recommend this service to anyone. It's a complete waste of time and money.

Original Review: April 17, 2025

Absolutely disgraceful company in business! Tickets were purchased through their site (without my permission using my debit card) and they rufuse to credit me back over $100!!!! The reps and supervisor were useless. This is not a way to do business with consumers and I will never forgot this awful headache! They are keeping my money and that is wrong. BBB report was made against them as well. *Please buy your tickets from the actual venues and not a third-party circus show like TicketsatWork!

Original Review: March 28, 2025

I had the worst encounter with the most incompetent sales agent I’ve ever encountered. I called TicketsatWork because the online portal wouldn’t allow me to book a rental car for the right timeframe. The first agent that I spoke with, offered to help me book it by phone. She didn’t confirm the spelling of my name or email, and accidentally made two bookings for me. Instead of figuring out how to cancel them on her own, she sent over my case to customer care, where another representative had to figure the whole thing out. The mistake itself was honest enough, but I didn’t appreciate being shuffled to another representative, and having to cancel the extra reservation myself, causing me to stay on the phone for an hour and inconveniencing me.

Mark was very responsive and patient, and I am thankful for his attention to detail. However, the sales agent that I initially spoke with, was incompetent, and this lead to an hour-long confusing phone call that could have been resolved in five minutes or less if she had verified the spelling of my name. I don’t like leaving bad reviews, but I need y’all to get it together if you’re going to hire people to book reservations on the phone.

Original Review: March 28, 2025

We brought a $138 ticket on Feb28 to be use on Mar 2nd for skiing through TicketsatWork. We got an email confirmed the booking straight away, it stated we can only use M-F, not weekends and can be use for the season. So we contacted customer services within two minutes to requested a refund as we only be able to go on the weekend. Next day, we received an email: unable to refund because it is a final sale. Contacted customer services again to complain, no luck if you want to speak to a supervisor or a manager but someone will contact us within 72 hrs. Guess what, it has been a month, we hear nothing. We wait for after 72 hrs and contacted our Bank to dispute the transaction and the bank give us a temporary credit on March 18. When we purchase the ticket online, we did not recalls seeing it is ONLY CAN BE USE during WEEKDAYS. Please do not use a Ticketsatwork and will warn all colleagues never use this website.

Original Review: Feb. 7, 2025

Not sure if it's more my fault or Tickets at Work or Sam's Club. Wanted to get a Sam's club membership for half price. But I was added to a membership card and couldn't, which is more Sam's club I guess. Tickets won't refund for some reason. Which I think is wrong and possibly illegal. I told them they should put in bold print Sam's club requirements Before another person waste money on this. Pretty scammy.

Original Review: Jan. 14, 2025

They overcharge for concert tickets. Tickets on their site were $45 LESS on AXS.com even after fees. TicketsatWork will not make it right. They rip members off. I do not recommend ordering from them. Check around for better prices.

I called back January 8 and the agent I spoke with said I was misinformed and that tickets are not coming from Paciolan as the tickets were already sent to tickets at work and me they’ve just started to sent the email out with the tickets and to wait for mine. Waited the whole day no tickets were sent. Called back the next day January 9 to follow up and the agent I spoke with said I've also been misinformed by the agent I spoke with, they’re still waiting for tickets to be delivered by Paciolan and that he would escalate issue to create a request from Paciolan to resend the tickets. Mind you this is January 9, event is January 10, purchased tickets January 1, received confirmation email January 3 from tickets at work confirming that the tickets I've purchased have been transferred to me. I told them either way I still want my tickets as my daughter is looking forward to the show and tried to ask for a refund so I can repurchase tickets again.

Agent I spoke to in a condescending voice told me that is a long process, even close to impossible as I did not purchase insurance for the tickets. To which I replied isn’t insurance for an event I have tickets but I can’t attend for some reason to get a refund. My situation is different as I received no such service, I even said I could also do a chargeback on my credit card due to non delivery of service. I'm writing this review less than 24 hours before the event. I've been patiently waiting all this time even if they’re giving me the run around as I've had pleasant experiences with them in the past and this is the first time I'm having such issues.

Original Review: Dec. 13, 2024

TicketsatWork sold FRAUDULENT TICKETS to a NCAA Basketball Game. We arrived at our seats with other patrons in our seats who had duplicate tickets. Despite my numerous and lengthy phone calls for a refund this matter has not been resolved, and I am out over $500.

Original Review: Nov. 25, 2024

I booked a hotel less than a week ago for an event that was a month out. I booked the wrong date by accident and called to see if the date could be rescheduled. I was told I could only cancel it and then escalate for a POSSIBLE refund of a $400 hotel room. The hotel has availability on the night I am requesting. I explained and pleaded that we have 3 kids and it's right before Christmas and this is a RARE getaway for us. The customer service agent was very kind, and I could tell he was trying to help me. But the end result is I will see if $400 is kept from me for good or if they will maybe return it so I can even afford to re-book for the needed date.

I was really excited to use this site and looked forward to using it for a kid's birthday trip in March and more. But I am terrified of making one single mistake in booking and it costing us money we work so hard for. I really hope they resolve this, we have a large family that tries to stay on the go and I would love to use this site in the future. But a huge part of having repeat customers is by building a trusting relationship with them.

TicketsatWork's website is user-friendly, but I don't know for sure that I'd use it again. People are definitely not paying more, but I didn't feel like the savings was enough for the hassle of having to start the printer. Everything is digitalized now. The discounts weren't exceptional. At first, it seemed like I was getting a way better deal on there, but then once I got to the end and they added in the taxes and fees, it didn't seem like there was a large amount of savings. It was just matter of maybe 20 bucks. Still, $20 is $20, so I would recommend TicketsatWork. I have told people, "You're definitely saving money. So, I think it's definitely worth it."

Original Review: Oct. 11, 2024

Booked a 5-night stay at Hilton Resort World Las Vegas this Sunday and vendor advised confirmation should be received 72hr before but heard nothing other than providing fake confirmation number. Hotel could not find my reservation despite providing my name.

Terrible Customer Service: Contacted support via email and phone. Responses were unhelpful; they only asked me to wait or didn’t respond.

Misleading Refund Policy: During booking, both their website and the hotel policy claims refundable whereas it is not and refund is not 100% guaranteed even service not delivered.

Inferior Pricing Comparison: Found better prices and more reliable service with other vendors, like Priceline.

Original Review: Sept. 23, 2024

Updated on 09/23/2024: If I could leave a 0 star review I would. The weekend of 09/20/2024, my husband and I booked at hotel for our son's baseball tournament. The hotel we stayed at Friday night was awful, smelled of weed, had no hot water, A/C unit was blowing out hot air so we decided to book another hotel room for the remaining of the weekend. While booking a different hotel room on top of getting absolutely no sleep from being so miserable, we accidentally booked the hotel for the wrong weekend.

Since the beginning of the weekend I have done nothing but been on the phone with Ticketsatwork, the hotel we booked, and even Expedia (since that’s who the hotel says the room was booked through) about getting hotel room canceled and refunded since we are not from around where hotel is booked so there is not point in keeping the room for a wrong weekend. It is now Sunday night and I still have no answer. Friday night I was told a request had been sent for a refund but this morning was told it was denied. I contacted the hotel, they stated they would have absolutely no issue with the room being cancelled, so that they would be able to book it out to someone else that was able to actually use the room.

I talked with Renee with Ticketsatwork, that was supposed to be a supervisor, she told me to contact the hotel to see if there was anything the hotel would be able to send to me stating it was ok to cancel. Contacted the hotel, they stated ticketsatwork would need to reach out to them and they would be more than happy to tell them it would be ok to cancel/refund room. Contacted Ticketsatwork and was giving a runaround again. Individual I then talked to at Ticketsatwork proceeded to literally argue with me and of course, they can’t call and a request has to be sent.

I would even be ok with a partial refund as I should’ve paid better attention to dates when booking the hotel. All I see is a money hungry, scamming company that doesn’t want to issue a refund. When the hotel manager states they have no issue canceling the room and they would cancel and give refund if they were able to, and then a third party vendor wanting to give the run around about it, and then having a disrespectful representative literally argue with me. I will never use Ticketsatwork for anything ever again and refuse to recommend Tickets at work to anyone. Scam. Scam. Scam. Biggest joke and waste of my time ever.

Original Review: Terrible. Absolutely terrible. Customer service is terrible. Absolutely no help from anywhere. Do nothing but give me the runaround. It is now Sunday 9/22 and I’ve been dealing with them on a hotel reservation since Friday 9/20 and still no answer. Will never ever use again. They making things more difficult than it should be. They don’t want to help anyone at all.

Original Review: Aug. 15, 2024

Unfortunately, I’ve never given a 1 star review, however, giving one star is absolutely generous in this case. We ordered GoCity tickets through TicketsAtWork for 4 adults and 2 children amounting to over $600. We received the adult tickets, but not the children tickets. Obviously we could not utilize these tickets while leaving our children behind. We were originally told our tickets were “canceled” and rebooked. Once they were rebooked, we still did not receive them. At this point, we were on the phone for over 3 hours. The places we could use the tickets were closing anyway, so TicketsAtWork “canceled” our tickets and gave us a $50 credit for the inconvenience. Since then, it’s been 3 weeks and we’ve been on the phone for over 6 hours combined with no resolution.

We still have not received our money back for tickets we never received. We’ve asked to speak to a manager multiple times with representatives saying they would call us back within 1-2 hours while obviously never getting a call back. GoCity told us they refunded our ticket price the first day we called and don’t know why TicketsAtWork has not issued a refund to us at this point. Ironically, our most recent representative told us that the tickets were non refundable, which I would absolutely support if we actually had received our order, but we didn’t. I am waiting on hold with them AGAIN as we speak for another 2 hours. I would highly recommend against this company for the sole purpose of handling errors on their end. For this chaos and frustration, I would rather pay full price. I have escalated this experience to our company that offers them as a benefit as well.