TicketsatWork Reviews

Original Review: May 4, 2017

I made my hotel reservations through TicketsatWork for a vacation. I went online, put in my dates and places, and looked up where I need to stay. I picked the one that I wanted and booked it. In the past when I booked hotels, they take the payment at the front desk when I arrive for the trip. I went through the whole process online and it was a bit of a shock having $500 bill show up five months in advance. When I went through the entire process, there was no disclaimer or asterisks or anything that said that they were going to bill upfront.

I talked to a representative but she was not overly helpful. She said, “Well, we can cancel your reservation and give you your refund if you'd like or you could keep it.” I had two options. I was planning on saving for that five months to book the hotel, but I couldn’t cancel it because after this month had gone by, hotel prices had gone up a bit. I would've been paying more money for a hotel, so I rebooked it. I was kind of stuck in there, so I didn’t really appreciate that. On top of that, I had to call three times to get the Disneyland tickets that I bought. I got a confirmation email and number, but the actual tickets were not sent until two or three days before my trip. I was flipping out because I was hopping on a plane in two days and I still didn’t have my ticket but they had already taken my money.

It took me a while but I was able to speak to an agent who was able to help me correct the booking. He was nice and helpful. He gave me a lot of details on how to fix the corrections. He gave me the pricings, and he knew I was worried about the cost, and how to fix the error that was happening on the system at the time with regards to my booking. He gave me the email confirmations of the new bookings. But it seems he made a mistake because when I gave the hotel a call to double check and see if the bookings that we made at the time were correct, I wasn't sure if my bookings would still be available or not. Then I found out there's something wrong with my booking.

My hotel reservations that they sent me say that it was booked, but I spoke to the hotel and it's booked on another date, which I wouldn't even be there for. I'm not sure what's going on. It's frustrating because it's through my work that promoted the Tickets at Work website to help find discounted prices. I'm not getting a very good experience and I didn't get the correction until late April 10th. So now I'm having a problem. Because now it's May, and it's getting close to my vacation time. I wouldn't recommend it to my colleagues.

I recently used Tickets at Work in Vegas when I took all my sisters up for a helicopter ride. I called and talked to one of their representatives and I was wondering would it be best if I printed them out or she did. She said that she’ll help me right then and there. We went through the process, the dates and other things. I was supposed to get a confirmation email or an email with my tickets, but I didn’t, so I had to call back. It wasn’t that big of a thing but that didn’t quite work out real clean and smooth. I should have printed the tickets out myself without calling. Other than that, it’s been non-hectic. Plus, I got 50 percent off, so that was pretty big. So far, so good.

We initially wanted to book online but because we were booking more than one room we were advised by an agent that we should do it over the phone in order to make sure that everything goes through. Jasmine, the agent, was nice. She asked what date we were going and what we were interested in any specific hotel or did we wanna know all of the deals that they had. We had a hotel in mind already so we gave her the names going to each room and she then collected the payment. We received that email quickly. Jasmine advised us that we could go through TicketsatWork for show tickets or anything like that if we decided to add and we did add things to our package. The price was reasonable. We saved more than 50% on the rooms that we booked. I'm buying show tickets through TicketsatWork too as we get closer to our trip date.

The discounted tickets through your employer is a great new feature. If your employer offers you that option or service, you would definitely want to take advantage of it because you can't get such good tickets and at a discounted price from Ticketmaster or any of the other ticket sales and distribution companies. Overall, I had a super experience with Tickets at Work. Everything was great and I am very satisfied.

However, we changed all the plans for the different days and the different Hopper passes that they offered. I gave them a call three separate times to cancel three different orders because of last minute family emergencies and they were literally amazing. They were very helpful over the phone, patient and made it super easy in a stressful time. They took the funds from the last ticket purchase and used it for the new ticket purchase. The quality of their service was fantastic.

Thank you to the one who suggested TicketsatWork. I’m also going to relay that message to everyone at work. It was the first time I used TicketsatWork and I’m very happy with the service. Disney is really close friends with Apple because of Pixar. So, a lot of my co-workers always head down to Disney and to Universal Studios. I’m definitely going to recommend TicketsatWork because it’s not a service that we’re aware about.

Original Review: April 23, 2017

I booked a room for 2 nights in OC Maryland. I paid $255.00 through TicketsatWork, I get down to the hotel and they advise me that I was over charged by TicketsatWork and that the total was 194.12 for the 2 nights and that's what they charged Ticketsatwork... so where is the $60 extra dollars that I was charged? I called the company and was on hold for over 45 minutes, I chose to have them call me back which they did almost 2 hours later at 10:45 pm at night only to be told that there wasn't anything they could refund me for, but they couldn't answer any questions about the extra 60 dollars. I then emailed the company 2 times with no response, and I can't seem to find the company on the BBB or id complain about them there also.. it's a total rip-off. Don't ever book a hotel room through this company.

Original Review: April 23, 2017

This is my first, last and the worst experience which I will never forget. I had recently booked some tickets for SEAWORLD, Orlando on Friday 04/14 amounting to $660.50. I got a confirmation number immediately but neither got my ticket nor my money back. I called up the customer care 4 times which kept me on a hold for 1 hour each time. I did give my call back number but no one called back. Is your customer care so busy attending complaints?? I had to purchase tickets on my own tickets to visit SEAWORLD on Sunday (can provide copies). This looks like a scam, even after sending an email on April 19th (4 days ago) I still didn't get any response which make me more worried about the whole website.

The next one was the bus trip, but because I'm not a party guy, I didn’t like that at all. I also went to the Master Mentor program, but, in relation to the money spent, that was also a disappointment. He does a few things that are good but the price is off the chart. However, there were a couple of things that were noteworthy that I really learned from. One was learning how to estimate rehab cost. That was the most valuable part of that trip but that knowledge wasn’t worth what I paid for. Also, I met potential people to network with which was valuable in that regard. But overall, I was really disappointed in the trip and the cost that I spent for.

I got three tools, and in that regard, it met my expectations. But I keep focusing on what it cost me. Now that I have some experience, I've been networking and I've flipped five houses, that same information is available for 75%, which is significantly less. If I hadn't come across that information, I probably would've been happy. But still, the seminar has affected me in a positive sense because I wanted to do something that was very different by design. I chose something that was not connected to human resources even if it wasn't on purpose. But it's helped me learn a new field. I've made a bit of money and lost some, too. But had I waited a year later and spent more time online, I would not have gone to any of the seminars.

But in the future, I would not attend any more seminars, although I would still attend webinars because now they are free to me. But the law of diminishing returns in my learning from Montelongo has set in now because I have the foundation and they're not incrementally adding anything to my knowledge. I tend to use other resources more than his. But he has a fantastic product and if he reduced his price for that, he'd get more people. But it still made a good foundation for my learning and entry into real estate investing.

Woke up Wednesday still no voucher. Needed to leave by 8:00 but had to wait until 8:30 to talk to them and they admitted they never sent the voucher as they "guaranteed me" they would on the two previous days. When I finally received and printed the voucher they had the wrong reservation time. Do NOT order tickets from here. Also, I did request to speak to a manager and was turned down.

I understand if it would have been booked then I would have done it right before and billed. I get all that. I understand why I was charged but I don’t think it's right that I was charged. I did it at my lunchtime and I cancelled it before I even got off work that same day. So, that was $25 that I had to pay just for booking at a hotel and not wanting to stay there. And then, on top of that, most hotels, when you book one, they don't charge you until you leave. I was charged that same day through Tickets at Work. They took the money out of my account. I didn't get it back until after my stay was already done a week later. I was out $160 or $165 for over a week and I didn't even stay at that hotel.

It was not a good experience and I will never recommend it to anybody. If, for whatever reason it's a state employee, I will just recommend that they go directly to the hotel and say that you're a state employee and not only will it be cheaper, but it will be the normal hotel procedures. You won't be charged until you leave.

Original Review: April 15, 2017

My husband and I attempted to purchase a hotel stay using this company. We were given an order confirmation. I was soon thereafter sent an email saying the order had been cancelled, due to high volumes of booking. That was odd, but fine - we just wanted our money back. I immediately responded, asking about the charge reversal. No response. I called and spoke to someone who let me know the charge would be removed within 5 business days. One week later, and the charge is still present on my husband's credit card. I emailed customer service. No response.

I called yesterday and waited for an hour with no help (no one answered). I pressed a button that would allow me to be called back By the company. No callback. I'm calling now, on the verge of a half hour waiting time, killing battery power, just to see if someone can fix this before we are charged credit card interest. This is also preventing us from planning our 1st wedding anniversary vacation. This is totally unacceptable, and we will NEVER purchase a hotel stay through this company. I will also make it known through my employer that this company has been very disgraceful. Lesson learned.

I can't say for sure that we would be able to see that fine print before we bought them but it wasn't clear that those had expiration dates where other tickets did not. I mentioned that maybe it would be a good idea to make it a little clearer what the effective dates of the tickets were and if people are booking the entire trip through one website, then there should be the ability to double-check that the tickets can be used when they are actually at the hotel. TicketsatWork understood that but they still couldn't really do anything for us. They gave their reasoning for why they couldn't refund me the whole amount and I understood it but I think that that would be something good to look at.

It can be frustrating when you're planning a trip and you budget your money but you end up having to spend more not because of what you chose to do but because of the way that you're booking the tickets. Next time I will be much more careful with the actual items that I'm buying and I'd tell people to really pay attention to what the dates are on the tickets and be careful before hitting the final send it button. But other than that, it was pretty straightforward and it's pretty good.

I called them back and they accommodated me throughout the whole process on a different hotel. The reservationist was very helpful and she helped me out to look at whatever I paid. She told me she gave me a price closer to the $96 and I had to pay the difference. When I came to use the discount that I was doing through the corporate office that I work for, they weren't able to accommodate the discount. They never used the 60% off for the reservation that I did over the phone. But it was a good experience. I would definitely recommend it to a friend and I actually have.

Original Review: April 11, 2017

Charged for tickets I never authorized! My first, worst and last experience with TicketsatWork.com. I entered the site as a first-time user to purchase (2) tickets to Universal Studios. There are multiple locations and ticket options. I proceeded down the purchase path. As I got towards the end there was no confirmation of what was being purchased (as you would have on airline site or Amazon, etc.) before checking out and I wanted to make sure I had selected the correct location so I went back to the Home page and making sure I selected the Hollywood destination, and proceeded forward again.

Getting to the end point again I also realized the checkout process didnt show the ticket option selected so I returned to the Home page and made sure that I selected the desired destination (Hollywood) and 2 single-day tickets, and proceeded to the checkout page now confident I had the correct selections. I reviewed the quantity (2) and price, and proceeded to check out.

When I received the confirmation email it showed I had purchased 6 tickets and had charged me over $600. I looked back at the page I had clicked "Purchase" on and it showed the quantity as 2 and price associated price. I spoke to a developer friend from Microsoft and he informed me that likely what happened was that the prior aborted entries into the purchase path had saved the quantity each time and only after I clicked "Purchase" on the page that showed only 2 tickets did the shopping cart charge me for 6!

I immediately called Tickets at Work Customer Service and explained the issue with the site, and requested the order be corrected, they informed me that all sales were final and there are no refunds. I again explained that the page I clicked "Purchase" on only showed 2 tickets so it was a site issue. I was put on hold and then given the same response. I requested to speak with a supervisor and was put on hold again, and then told no supervisor was available, and that if I did speak to one they would tell me the same thing, and I was subject to their terms and conditions.

So now I'm stuck with over $400 worth of tickets I have no use for and I don't live in CA. Thanks to TaW for ruining my girlfriend's birthday trip. The site user experience is poor, your customer service is rude and shows zero interest in satisfying customer issues. I will be reporting this transaction (for the additional four tickets) to my credit card company as fraud and taking additional actions of recourse.

Original Review: April 11, 2017

I purchased tickets for a play through this company. I was on the website and when I went to click "Purchase," I was told the 10 minutes had expired and I had to go back and reactivate the tickets to try and purchase again. I did so. When I checked my email I received two back-to-back confirmation numbers and was charged for two separate orders. I have emailed and called to get in contact with Customer Service minutes after the incorrect order occurred. No one has returned my phone calls or answered my emails.

Original Review: April 7, 2017

I need to cancel a hotel reservation but the customer service phone # for Ticketsatwork is on infinite hold. Their "special optional tool" for a call back does not work either. It just keeps asking for your 10 digit # to be entered. I've called the hotel directly regarding the cancellation, but they state I must reach out to Ticketsatwork in order to cancel. No response to emails either that were sent to customerservice@ticketsatwork.com. Frustrating!

Original Review: April 7, 2017

I reserved a room with 2 queen beds for 4 people. When we arrived at the hotel we were given a room with one king bed and charged for the use of the rollaway bed. Ticketworks.com customer service stated that I should have made the reservation on their 1-800 number instead booking thru their website. No refund for the misrepresentation only refunded for rollaway bed charge. We were told that we selected a king bed room for 4 people and when you enter the number of people the website only shows rooms based on the number of persons.

The gentleman who answered the phone (Ty was his name), was completely careless and it felt like he was having a bad day. I explained my situation to him, and before I had to chance to finish he went ahead and said "There's nothing I can do"... He didn't explain, he didn't empathize and he certainly didn't care. I asked a few questions about if there was a cancellation fee or anything I could do, and I could hear him talking/fooling around with someone else in the background thinking that he put me on hold. Clearly, he was not listening.

I had the same issue a few months ago with another 3rd party company (hotels.com), and even though I had a non-refundable rate, they did managed to give me my money back 4 days before the reservation date. This review is specifically about their customer service. Do yourself a favor and use another 3rd party company... They offer the same deals for hotels and they do care about their customers...

I called the company and waited over an hour to speak to a representative. I asked for my order to be canceled and was told that to cancel it: #1 I would be charged 10% of my order total (over $50) and #2 They would have to contact Disneyland and await approval for the cancellation. It has been 3 days and I have yet to receive any news or money back. Also being charged 10% to cancel tickets I never received is absolutely ridiculous and terrible customer service. I am still waiting for my money back and I hope the 10% is worth losing my business for good as I have been loyal to you for years.

Original Review: April 1, 2017

I purchased (2) two-day park hopper passes. Received a confirmation email. Received an "Attached are your tickets in the PDF" email. Opened the PDF, and it is just an advertisement for restaurants.com... That led me to look into the website to see if anyone else had issues, and now after reading the rest of the reviews... I am feeling quite defeated. Tried calling, was quoted a 3 hour wait time. NEVER using TicketsatWork.com AGAIN. Going to my credit union first thing tomorrow morning to inform them, and hopefully have them fight with me to get my money back before my trip! SO UPSET.

Original Review: March 31, 2017

I would give no stars but had to give one. This company came thru my work email so I thought it was a good reputable company... I bought pre-sale preferred comedy tickets for comedian Trevor Noah. The ticket prices according to this site were very high. I paid $109 per seat for Center Orchestra. I went onto Ticketmaster, today, the day the tickets went on sale to the general public and the seats are AA. According to Ticketmaster, they are Rear Orchestra and the tickets are only $69. This really sucks. I will never ever use this site again.

This site also did something while I was trying to book a hotel room for Memorial day weekend. It told me that my card was declined. I called my bank and they said that it was declined by the merchant, TicketsatWork. They raised the price of the hotel while I was in the middle of my transaction. Will def not use this old school site. They got me once, but won't again.

Original Review: March 24, 2017

I thought this website was going to be great because it was a discounted rate on hotels. The discount ended up only being $5 but I booked it anyway. Come to find out a few days later, the price dropped $20. They wouldn't refund the difference to my account, even though it says "LOWEST PRICE GUARANTEE" on their website. They said I could cancel for $25 and rebook, which is ridiculous. All other hotel websites let you cancel for free almost up to the date. Not very happy with my experience with their customer service about the issue. Won't be using them again.

Randall

Original Review: March 21, 2017

I purchased a voucher for 2 dinners at Margaritaville in Las Vegas. I paid 70 dollars for two sets of dinners while we were going on vacation, March 20, 2017, along with another 520 dollars' worth of tickets. When I went to use the voucher, I was told it was expired and there was nothing they could do. I was then told to call 1-800-331-6483 (ticketsatwork.com). There was always 1 hour wait times, and then intentionally got hung up twice. I finally got a hold of someone (Scott id# **). I was told that all sales are final and that the vouchers were expired and there was nothing he could do. This company just took 70 dollars from me for nothing in return, and all I was told is "I'm sorry." I will never do any business with them again, and request my company General Motors to remove them from employee's site.

A three day Park Hopper pass (with water park access) for Disney from the Walt Disney World website $307.79 per person, taxes included; at TicketsatWork the price is $408.96, a more substantial 28.2302% increase. This is despite the language on the website which states that the TicketsatWork price represents a $44 savings. Again, these upcharges may not seem like much, but the principle of the matter is that the prices on the website are supposed to be discounts. I did find that, for Universal Orlando, the prices were exactly the same, so no discount, but at least you're not paying extra for the "privilege" of using this company.

To be fair, I did give TicketsatWork two opportunities to respond by contacting their customer service number. In the first instance, I was told that customer service could not help and that I would need to call marketing; I was then given a number which was not in service. The second time I contacted them (later the same day), I was told that prices for tickets are set based on agreements with the vendors (i.e., the parks) and that if the parks lower their prices, then TicketsatWork must still charge the same price (although Disney just raised prices in February 2017, so if anything the price change reduced the percentage difference between the two ticket sources rather than increasing the gap). I was told I could write a letter (!) to the corporate office, not addressed to anyone in particular (!!) and they might (!!!) contact me in some way, shape or form at a later date.

Overall, it seems to me that utilizing this company is not worth your time; you're certainly not going to save any money and, at best, you will break even, but only selectively; in many instances, you could pay more. The general lack of concern about the wildly increased pricing leads me to the conclusion that the company in question is either unaware of the issue or, more cynically, is hoping no one notices. I noticed, and I will be recommending to my office that we no longer make use of this company to provide a "benefit" to our employees, since the only one benefiting is TicketsatWork.

Original Review: March 14, 2017

I have purchased Disneyland tickets through TicketsatWork. Only after arriving to the Disneyland gate, after I purchased my tickets, I understood that the ticket will not be processed in time and then I also realized that tickets from Disneyland itself were cheaper than the tickets I purchased and that the prices mentioned on TicketsatWork site as the base price are false advertising and misleading. I tried to call their offices and could not reach through. Their representative called me back after I was already in the Disneyland Park after purchasing new tickets directly. She promised to check for a possible refund and few days later I received an email saying my order has been successfully canceled and a refund was issued to my original form of payment.

There was no mentioning of a 10% fee neither in the email nor in the long discussion I had with their representative PRIOR to the cancellation. No one ever mentioned a 10% cancellation fee and just to be clear this is fee for tickets that were never issued and I have never received!!! I would have not have cancelled if I would have known of this outrageous fee. I am very upset with their behavior as I sent them a long email about this and they never even responded. I will never use TicketsatWork, and I will definitely not recommend it to others in the future.

Anyway - I asked him to please get me to someone so I can report the fraud and he said there was no point as when I purchase something I can't dispute the transaction. I didn't purchase anything. Especially not $1800 worth. I then asked him to please remove my account that I didn't know I had and I would go through my bank. He told me they couldn't close my account. Really? So some person can continue logging in and make purchases because according to this guy, I gave out my information. Bad experience. Fraud and poor customer service. Never again.

Original Review: March 13, 2017

I purchased Disneyland tickets on 3/9 with e-tickets promised within 24 hours. 4 days and 4+ hours in the phone still no tickets and Disneyland is tomorrow. This is fraud and unethical. I've spent hours on the phone during my vacation to try to get my tickets. I will have to purchase them again now directly from Disney.

So, does that mean I have to use the restaurant credit before I enter the park or I have to literally go up to the box office and show them these PDF attachments of a restaurant credit to get into Disneyland? That entirely doesn't make any sense at all. So, I have been on hold FOREVER and literally do not have time to KEEP waiting. At this point, I WISH I bought my tickets on Disneyland's website (which are CHEAPER) to not have to stress about not wondering HOW DO I GET MY TICKETS! I would like a refund, so I can spend my money on a company that is more reliable.

I then clicked a link at the bottom of the web page for their contact information so that I could speak to a representative. Once I clicked the link a confirmation number popped up on the screen. I proceeded to call the number provided to speak to a representative to see what was going on. Keep in mind that this was all over a period of about an hour. The people answering the phone were very polite and informed me that my reservation did go through several time. They acknowledged that it looked like I attempted around 7 or 8 times for the same booking.

Unfortunately this is where things went South. The customer service rep informed me that they would need the hotel to approve one of the cancellations and that there would be a $25 cancellation fee. I told them that I thought that was absurd for an obvious web page error. One of the hotel bookings was canceled but they refused to waive the $25 fee. They ultimately then provided me with a $25 restaurant.com card that is absolutely useless and said that there is nothing else that they could do. Needless to say that I will not be using this site ever again for my hotel booking business.

Original Review: March 3, 2017

It was my first time booking through TicketsatWork and I booking a hotel in Vegas a week ago. I checked the TicketsatWork again days later, and the price went down $50. I tried calling to edit my reservation and get a credit for the price difference, but the customer service rep told me that I would have to pay $25 just to cancel my order and rebook all over again. There was no type of courtesy credit that they could give me to get the lower rate. I probably won't book here again. My advice is to book through the actual hotel or book through a company that does free cancellation.

I was shocked to hear this since as far as I understand that refundable means you get your money back (of course you can't call a day before your booking date and try to cancel but I am talking about one week in advance and just one day after we booked). She told me she cannot do anything so I did not wish to argue with her and asked her if she can transfer me to her supervisor/manager who may have more authority to make this change for me. Here things took for the worst.

I have never dealt with anyone in my life as this person especially her being a Customer Service Manager. She would not even let me speak and spoke over me and then when I asked her if there was anything she was able to do considering that I am still booking the room but just wanted to make some changes. She denied again and as it was clear to me that she was not going to help me then I asked her for her name and information so that I can report to my credit card about this incident and have them negotiate for me. She said no that she will not give her information and hung up on me as I was talking to her. Never in my life I have dealt with a Customer Service Manager who doesn't even understand what Customer Service is.

Major Issues I have beside her rude behavior: If something is advertised as Refundable, I believe in simple definition in English Language is to give back or restore (especially money); repay. (Source: dictionary.com) but in this case, she was charging me to return my money on a room that is advertised as a refundable room. Not sure how can that be. If something is advertised as Refundable, then it cannot be Partly Refundable. Those are two different terms and they should advertise or list their services as such.

My wife booked the hotel thinking that the rate she received was a discounted rate; however I started searching for other website for the same hotel and out of curiosity checked the same dates we have booked our room for, the pricing for other websites are either same or cheaper than one listed on Plumbenefits. So can someone remind me that how is this a discounted price as they advertise on their website?

I have already made a call to my Credit Card company to dispute these charges since I will not pay a penny to this company who doesn't even know how to speak with their customers. But guess what? Charges have not even shown on my cards yet since it takes about 1 or 2 business days to post it. So how is there a cancellation charges when they didn't even charge it yet or fully process my order? I was going to book a second room but I have to reconsider 100 times before booking with them if their customer service is not improved. I am posting this here to see if I can have someone look into this matter and of course inform others for their false advertisement and rude customer service.

Original Review: Feb. 26, 2017

I recently purchased tickets to Disney World through TicketsatWork. I am an MD Anderson employee and decided to take advantage of these offers. After I purchased my tickets, I realized tickets from Disney World itself were cheaper than the tickets and hotel bundle I purchased. Seeing this I became very upset because I thought TicketsatWork was supposed to be a great way for employees to save a little bit of money. If i would have known better I would have never used TicketsatWork, and if this is how your company works I will definitely not recommend it to others in the future.

It didn't help that I was on hold with TicketsatWork customer support for 2 hrs. too because the email instructions on how to redeem the ticket was not clear. After checking out, I was told I would receive two emails and the second email did not actually contain the ticket I would need to print and bring with me to the park. After finally getting a hold of customer support, I was told that I would get a 3rd email within 24-48 hrs. with the actual ticket. This should have been clear! I may not get my ticket in time for my trip. We will see if the ticket actually arrives because reviews on the ConsumerAffairs website note that tickets have failed to arrive and that TicketsatWork has charges a 10% restocking fee for electronic tickets that were never received in the first place! Hope you can correct this if you are looking for happy and satisfied customers because I am not one after buying from your site!

Original Review: Feb. 24, 2017

TicketsatWork sold me a room at decent hotel, and charged my bank account. This hotel had just been bought by lesser brand hotel. Neither hotel chain had a reservation for me, for the next day. When I called TicketsAtWork, they would not refund my money. They forced the reservation at the lesser hotel, and said it is the same hotel. Hello, Motel 6 is "NOT" the same as Marriott. I will never use TicketsAtWork ever again, and do not recommend anyone using their service.

Original Review: Feb. 20, 2017

I recently bought tickets to The Lion King on Broadway. There were two types of tickets available - "orchestra/prime mezzanine" and "rear orchestra/mezzanine." I purchased the orchestra/prime mezzanine to avoid sitting too far back. When the tickets came, they were 2 rows from the very back of the orchestra. I thought surely this should be considered "rear orchestra" and I paid for the better seats?

I called customer service, and it took about 1.5 hours to receive a call back to speak to a rep. She told me "sorry, we can't do anything about the tickets - you can't check if there are other seats available and can't get any of your money back." This is one of the shadiest business practices I've ever seen - they purposely name the ticket groups in a misleading way and have no intention of giving better seats for higher prices. Why even distinguish between orchestra and rear orchestra if they're not planning to honor the difference? To them, there's no difference between orchestra and rear orchestra so don't bother paying for the better seats! They'll take your money and give you the cheapest seats they have.

Original Review: Feb. 16, 2017

We bought 4 Disneyworld tickets for our upcoming April vacation. Total purchase price was 1221.26. We just discovered these tickets are subject to a blackout period which includes the week we will be there. Never was it mentioned to us that there was a blackout period. When we called TicketsatWork people they told us the tickets were nonrefundable and to try calling Disneyworld. When we called Disney they told us since we bought the tickets through a 3rd party vendor they can't do anything either. We just want to buy tickets that we can use. We have saved up for years for this vacation. We are at a loss. We literally can't afford to buy new tickets if we don't get a refund for these tickets. I hope you can help us.

I checked the Disney's official site out of curiosity after I purchased these and saw Disneyland is selling their Regular 1 Day Park Hopper passes for $165 each!!! This is $25 CHEAPER than going through the site. The $165 on Disney's site also includes all taxes and fees, meanwhile I paid MORE for the same ticket through TicketsatWork. Ripoff!

I might have been ok with this, since I first thought - well, that's ok, I have a 2 $25 "gift cards" to eat. I went to redeem the gift card (which, by the way, the app doesn't even work properly - broken links, freezing, randomly quitting, etc.). Turns out the gift cards are just more or less 50% off coupons to unappetizing holes in the wall. There are no disclaimers explaining that these aren't actually gift cards. This is completely false advertising!

So, I got to pay MORE for tickets and bought $50 worth of crappy coupons. This is ridiculous. I feel so stupid for not looking into this further and checking the Disneyland site FIRST. Silly me for trusting this site. Of course they don't give refunds, not even 24 hours, to cancel these tickets, because they know how unethical their own company is. I will let HR and my coworkers know what a poor experience I had. I would very much like a refund of some kind, at least $50 for the glorified coupons or a the VERY LEAST the $22 EXTRA I paid for the Disney tickets.

The wait times to speak with someone are excessive and the option to be called back at a set number is provided so he had my number as he had called me initially. I contacted the hotel and the rep stated he was willing to refund the money but in looking at the reservation there was not a credit card on file. He said they do receive payment until the reservation is complete and to contact TicketsatWork. I contacted TicketsatWork again on 2/8 and she state the refund was declined but could not provide any reason why and told me to contact Gulliver's Travel.

In attempting to reach out to Gulliver's Travel it refers you to contact the hotel who refers you back to TicketsatWork. I was able to book with a Disney resort with the complimentary shuttle service to and from the airport, 2-day tickets, and room for $100 more. I still have not been contacted nor received a refund. I asked the TicketsatWork to have a member of management contact me and that has not happened. I would not have an issue with the policy or reservation if it was a Disney Resort and the amenities were offered. I should not have to reach out the hotel or third party vendors when I placed my reservation with TicketsatWork and paid TicketsatWork.

Original Review: Jan. 23, 2017

I purchased $1,973 of tickets for Disneyland at what appeared to be a few dollars discount to purchasing through the Disneyland site. After I received the order confirmation I noticed they had added $143.75 in taxes and fees. There are no taxes on Disneyland tickets, so they are just pocketing this money as a fee for the transaction. The FAQ page says: 'For ticket orders, the term "Taxes and Fees" means that we collect sales tax of a minimum amount of 6.5%, which is remitted to an applicable state if required.' The important words there appears to be "minimum" and "remitted...if required". Since they aren't required to remit, they just pocket it, and it's 7.3% for my case.

At the bottom of the order it says "All sales are final. There are no refunds and no exchanges on any tickets." Well, that's unsurprising, since clearly their business model is to bait and switch. They advertise these tickets as "discounted", but they cost much more than through the Disneyland site. I was really stupid to go through this company in an attempt to save a few dollars. I probably overlooked the additional fees on the final order screen, but still very dishonest on their part since I'm pretty sure they didn't add these "taxes and fees" until the very last order confirmation page. I was so concerned with making sure I got the right quantity of each ticket in this complex order that I probably overlooked.

I'll be contesting the "taxes and fees" with my credit card company and hope to get a refund through that route. I noticed that they reply to all the comments here saying they'll "contact you to discuss concerns". I doubt I'll hear from them, but if "TicketsAtWork" wishes to address my concerns there is no need to contact me: either cancel and full refund my order within 24 hours or refund the $143.75.

Within an hour of placing my order and before I received any Disney tickets, I called TicketsatWork to try to cancel this order or have them refund my $107. After talking to their service person for 30 minutes and pleading for a resolution, they refused to do anything. I'm very disappointed with their offers and service!! This cost me an extra $63. So if you want to save money, purchase your Disney tickets on the Disney website.

TicketsatWork also advertises a $25 restaurant voucher for each ticket, but this is a scam!! There are no restaurants at or near the Disney park. There are some in my neighborhood, but they are not very popular and have so many restrictions (minimum of $50 to $100 order, first time visit only, etc.). These vouchers are worthless!! Avoid this website and deals. You can get better prices and better deals with other sites.

I called customer service again and got a different rep who said pretty much the same thing as the first but kept adding "well you read the terms and conditions." Funny as I don't recall the terms and conditions saying anything about having to be at the mercy of their website's mistakes. I eventually got the rep to tell me they'd give me half off one of the charges. Let's see if that actually happens. This is not what I wanted to deal with on Christmas.

Original Review: Dec. 20, 2016

Purchased 2, 3 day Disney world tickets the morning we were going into the park. Nowhere in the purchasing process did it say it would take days to get tickets especially when they are etickets. I waited for the tickets while at the parks since we wanted to go in early and After a while I called Ticketsatwork and that's when I found out they take over a day to process. Since I'm only in town for three days it didn't make sense to wait so after an hour on the phone they offered a refund minus 10% for stocking fee... At $800 that's 80 dollars. I tried to understand what the %10 stocking fee is for since I purchased etickets and I never got the tickets. What are you stocking??! If anything They should give me that money for wasting my time. Please make it clear in on your website you don't deliver same day!

I checked with Disney website.There are several similar cases. Disney did help refund, with even some other vendors like Ebay, PriceLine. But TicketsatWork doesn't care about customer satisfaction at all. They just insisted no refund. We lived in northeast of the US. We have no plan travel to the southwest in the coming year. We will waste $900. They don't care. They just don't want to help. Never come back again! Totally disappointed.

Original Review: Dec. 1, 2016

Be careful, Ticketsatwork is a scam. You have to create an account on their website, but when you try to see your purchase history it is not on the site. Why??? Because what you purchase is not what you get. Back in March 2016 I bought tickets to Universal park in Orlando to use in November, when Ticketsatwork issued me the tickets, the tickets were going to expire in May 2016. They wanted to get a ride of the tickets that was going to expire soon and I was the victim. Ticketsatwork is a fraud company and we need to report them to BBB.

When I called customer service, they told me they didn't have the purchase history because they update the website daily. I just gave them $447.00 and I had to spend $354.00 to purchase the tickets at Universal park because I had promised my daughter we were going to the park. The first pictures below show the selection that you make when you buy the tickets online. On the second picture has a note saying "The expiration date will be printed on the ticket and is one year from the date of printing the ticket". But they will issue you a ticket that is going to expire sooner. Be careful!!!

Despite having made us wait, the TicketsatWork personnel on the phone (in no apologetic tone, not even a faked one) said he would refund the money. First, it is TicketsatWork SLA that when I buy an e-ticket, an e-ticket should be delivered within the said time. If that is not the case, do not give such an option to make the consumer go through the hassle of following up with you with multitude phone calls, made to wait, blame it on all the other systems that work except yours and then having wasted the time and money, not do anything about it. I think it's time you retire e-ticket if you can't support it. And if you fail, you have to compensate for the lost time and the time spent getting this addressed over phone with you.

"There are no free lunches" - neither for you nor for me. I lost 1.5 hours of park time (paid full money to get in but lost 1.5 hours waiting on the e-ticket and talking to TicketsatWork only to be dumped) and lost almost 45 minutes of cell phone air time. I expect to be compensated for both. I will neither recommend nor return to TicketsatWork for any future business.

Original Review: Oct. 8, 2016

Sorry, I am going this route but the reason is that I am being denied refund by TicketsatWork even though it was a problem with their website which lead to multiple orders. Now they are saying that because I raised dispute with bank they cannot refund from their end. I raised the dispute as advised by TAW and I was not told about the procedural issue at that time.

I placed an order to visit One World Observatory via ticketsatwork.com website on 7/22/2016 for tickets to visit on 7/23. As I was placing the order on the final screen, I was not getting confirmation and it was highlighting the "place order" icon instead. I clicked this three or four times. It was a little later that I got three order numbers instead of one. I immediately called the helpdesk and reported the issue. I was told that two of the orders have been cancelled and I was sent tickets for the first order I had placed. I was also told that if there are problems I will get called in 72 hours.

I checked for refund on 8/1 and found that it has not been made. I called the help desk again and during the conversation was put on hold multiple times and eventually the call was disconnected with no reason as to why I had not got my refund. I called again on (8/2) and was told that TicketsatWork places the order through 3rd party (box office) and they have declined the refund stating 48 hrs notice was not given. How can we give 48 hrs notice when I placed the order with less than 24 hours to go? Multiple effort to reach out to customer services via email to sort out the issue has not helped. Finally, I got a call today to say refund cannot be made. Each ticket is $138.59 and TicketsatWork owes me $277.18 for the duplicate orders.

Original Review: Oct. 3, 2016

I purchased tickets to Disneyland for my grandchildren (2) daughter, son-in-law, my husband and me. My daughter's company uses TicketsatWork.com, so she bought the 6 tickets for $1,473.38. In the end it turned out not to be much of a savings. After the purchase my husband discovered he had cancer. We've been going through surgeries and radiation for months. The deadline to use the tickets says Dec. 31, 2016. Since he has another surgery coming up in November, I called TicketsatWork.com to get an extension into 2017. They said "...they don't have software that allows them to extend the deadline on tickets." They suggested that I call Disney. DO NOT BUY FROM THEM!!!

Original Review: Sept. 17, 2016

On 6/3/16 I booked Universal Studio Hollywood tickets through 'TicketsatWork'. These tickets were going to be used for our planned trip on 9/13/16. At the time of purchase we were given 'TicketsatWork' confirmation # **. We were not advised of getting any additional emails regarding this reservation, nor did we receive any. We did get, and continue to receive, 'TicketsatWork' emails regarding additional offers and advertising. Since the information given was limited, we assumed this confirmation # would be used, similar to that of airlines or hotel confirmation numbers. With the airline, we go to the counter, give them our confirmation number, show our id's, and get our boarding pass. At the hotel, we go to the check-in area, give our confirmation number, show our id's, and check-in.

We went to Universal Studios on the trip date, went to guest services and were promptly told Universal Studios did not honor 'TicketsatWork' confirmation numbers. We paid $182.79 for those tickets. To get into the park we had to pay $358 at the Universal Studio gate (Universal Studios receipt reference # ** date 9/13/16 9:18 am). We keep enough room on our charge card for my retired husband's medications and we figured 'TicketsatWork' had made some sort of error and would do the honorable refund thing, so we used the medication monies for our park entrance fees.

When we returned home we contacted 'TicketsatWork' to be curtly informed by the Customer Service Agent there would be no refund. We were informed, after the fact, we should have gotten an email with a PDF file which would print out park passes. I mentioned earlier, that never happened. The 'TicketsatWork' CSR kept passing the blame to Universal Studios.

The simple fact is we did not purchase the tickets in advance from Universal Studios we got them from 'TicketsatWork' which means they are the responsible party. No email received with a PDF. No vouchers printed and the 'TicketsatWork' representative claims Universal Studios was already paid. This makes absolutely no sense. A middleman, in this case 'TicketsatWork' would not pay the end contractor (Universal Studios) until such time the ticket sold by 'TicketsatWork' would be used. In this case it never was.

After a detailed with the 'TicketsatWork' CSR and a more than 2 minute hold time I was transferred to an answering that promised a 'call back' regarding this situation. That never happened. Now with my husband's medications coming due, I've got to come up with an alternative way of paying for them, which will add to our expenses and an already unpleasant experience.

Original Review: Sept. 13, 2016

Booked my vacation 04/16/2016 for travel date 08/06-08/13. When I got to my hotel (Ramada Inn), was told my booking was 8/13-8/21 which is the following week. I had already paid $445.7 for Ramada Inn. Was on the phone for hours until TicketsatWork got me a hotel with Allure Resort. Was told that the resort will put a $100 hold on my credit card. The hold turned into a charge of $472.41. I've been in touch with TicketsatWork but they've pretty much told me they can't do anything. Allure resort refused to provide receipt for the charge. I've spent countless hours speaking with TicketsatWork, the last rep Alan said he will get back with me until this is resolve but never heard back since 8/19. I did stay at Allure Resort but I never did at...

Original Review: Sept. 1, 2016

I was trying to purchase two adult passes to Walt Disney World and had some questions. I called the customer service line and after a very long hold, a representative finally picked up. I was looking for more details on my purchase and the delivery method of these tickets. The representative that I talked to was extremely rude and made me feel guilty for calling. He did answer some of the questions that I had, but kept reminding me that the information could have been found on the website.

I was ready to make my purchase, but the representative's attitude and tone were making me uncomfortable, so I asked if I could speak with a manager. He told me that managers don't take customer calls or assist with purchasing tickets, and that since they're so busy on weekends, I should call back a different time to speak with a supervisor. He didn't offer to put me on hold, and since he was making me feel rushed and like I was wasting his time throughout our conversation, I unfortunately did not end up purchasing the tickets that I wanted to buy.

While the situation could have and should have been resolved directly, I am appreciative that TicketNetwork provided a refund. I have done business with them in the past and as a resolve of how this situation was resolved, will do business with them again in the future.

I will give them 3-stars based on a good first purchase and the trouble I had contacted them during my second purchase. My recommendations to TicketNetwork is to be as a response with your customer service team as you are on the sales side.

Also, high marks to Casey for the way she handled the conversation and resolved it. Her active listening skills were remarkable.

Original Review: Aug. 30, 2016

I purchased 2 tickets for Universal Studios Orlando in April 2016 for an October 2016 trip. TicketsatWork was linked through an employee referral system. After purchasing the tickets I was informed my mother has purchased annual passes for us as a surprise gift for our trip. I have attempted to reach TicketsatWork 4 separate times and have documents of each attempt but they have failed to respond. In good faith, I kept trying to reach them to get a refund as opposed to disputing the charge on my credit card. As such, the 60 days has passed and that option is no longer available to me. Zero customer service.

Original Review: Aug. 25, 2016

I have been looking at Ticketsatwork.com's promotions for Disney World tickets. They are currently advertising two promotions - 1) a 7-day ticket with the park hopper option for the price of a 4-day ticket with the park hopper option and 2) a 5-day ticket with the park hopper option for the price of a 3-day ticket with the park hopper option. Their advertisement includes the value of the offer as well as "Your Corporate Price." I don't understand where they are getting "Your Corporate Price" for the deals they are advertising. Important is that I'm comparing the prices before taxes and fees are applied, and I attached images showing the prices being compared.

For the 7-day ticket with the park hopper option for the price of a 4-day ticket with the park hopper option deal, Ticketsatwork.com says the value of an adult ticket is $439. They say a child ticket is $419. These prices match Disney World's website. "Your Corporate Price" is $409 for adult and $389 for child, which Ticketsatwork.com is saying is the price of a 4-day ticket with the park hopper option. The prices on Disney's website are $394 for adult and $374 for child. On Disney's site, $409 for adult and $389 for child match the prices of 5-day tickets with the park hopper option. So, it appears that Ticketsatwork.com is advertising a 7-day ticket for the price of a 4-day ticket when they are actually offering a 7-day ticket for the price of a 5-day ticket.

For the 5-day ticket with the park hopper option for the price of a 3-day ticket with the park hopper option deal, Ticketsatwork.com says the value of an adult ticket is $409. They say a child ticket is $389. These prices match Disney World's website. "Your Corporate Price" is $379 for adult and $359 for child, which Ticketsatwork.com is saying is the price of a 3-day ticket with the park hopper option. The prices on Disney's website are $345 for adult and $327 for child. No prices on Disney's site match the prices on Ticketsatwork.com. So, it appears that Ticketsatwork.com is advertising a 5-day ticket for the price of a 3-day ticket when they are actually offering a 5-day ticket for more than the price of a 3-day ticket.

Funny, though, in the 7-day ticket with park hopper option, Ticketsatwork.com says the price of a 4-day ticket with the price hopper option is $409 for adult and $389 for child ("Your Corporate Price"). However, in the 5-day ticket with park hopper option, Ticketsatwork.com says the value of their offer is $409 for adult and $389 for child. I don't understand how they use the same prices and say in one offer they are the prices of 4-day tickets, yet in another offer, they say they are the prices of 5-day tickets.

I sent emails to Ticketsatwork.com's Customer Service asking for an explanation. The response I received was that the prices matched. When I challenged their response and said I still don't agree, I did not receive a response. I even sent them another email asking if they were going to respond or if they closed the case. Now, I gave them two stars because the deals are still good. But, it appears they either need to advertise the offers for what they truly are or adjust the prices.

When I eventually called a corporate number the customer service agents were rude and dismissive. When I asked the agent to refund the $170 to me, she went into lawyer mode and argued that everything was disclosed and legal. My receipt clearly states that I was charged for resort fees, yet TicketsatWork considers these fees "taxes". While my receipt does make a statement about potential resort charges, this notification is made after payment. I am very disappointed and will also file complaints with the BBB and the Fortune 100 company that I work for.

Most recently I tried to use the tickets yet again July 29th, 2016 prior to the one year Anniversary date of August 1 on my tickets and was told that the tickets had three different expiration dates. This was despite the tickets had a 1 year expiration date that had not passed. The Legoland representative asked if I still wanted to enter the park and I responded "Who would waste $200 going into a park in the storming, thundering and lightning rain? Not to mention it is bad business practices to keep selling tickets to customers knowing you have closed down all of your attractions inside as stated at the gate. Your own representative stated that nothing is open."

I was then referred to a manager by the name of JP who said that he could extend the tickets for thirty days to August 31, 2016. I stated that this defeats the purpose as school would be back in and that I keep driving 4 hours to get to the park only to not be able to use the tickets. I left disgusted and then drove back to get a refund on my parking only to be told that there are no refunds at the parking attendant that I would have to go back in the storm to the front gate. I proceeded back to the front gate in the soaking rain along with dozens of other very angry customers many of which who stated they too have had a similar experience.

I am thoroughly disappointed at the service I am receiving both at Legoland as one of the TicketsatWork vendors and as one of your customers. I am part of two extremely large state organizations who promote your TicketsatWork program all the time and despite my hesitancy decided to give the program a try. I am sad to say that this has been a nightmare so far and I am not sure if I will be able to continue to support your organization.

After requesting an automated callback I received a callback a couple of days later. I requested a refund on my ticket order number **. I was told by the TicketsatWork rep that they had to email Legoland first and that TicketsatWork will get back to me in 24-48 hours. A whole week has past still no answer. Clearly someone is clearly fleecing money from unused tickets and the company is not accessible to provide customer service for customers that should be assisted. As a customer I expect to be able to access and use a product or receive a refund. Who would have thought I would buy tickets that expire in one year yet they expired prior to 1 year without notice, no help and no refund? Bad business practices.

Original Review: Aug. 18, 2016

I had made a hotel reservation using TicketsatWork. I have to cancel it well ahead so I do not incur any extra charges for late cancellation. When I call the customer service, I had to wait for 30 minutes to speak to a rep which is fine because the IVR says there is a huge call volume and I can press 1 to have a callback when my turn is up in the queue. So I selected that option and I got a callback after more than an hour. The moment I attend the callback, I hear a hello and the call is disconnected. So I tried this again and the same happened. I tried again and the same. This happens while I am at work, on road or at home. So I sent an email and no reply.

It's like literally they have no bandwidth to handle customers to modify their existing reservations. Extremely frustrated. I am still going to try multiple times to cancel the reservation but this is it for me. No more tickets at work and I have already shared my views with friends and many have encountered the same. Guess what? This site is not worth the time to save a couple of dollars. As a general opinion, a company with great product and bad customer service will never make it far.

Original Review: Aug. 16, 2016

I paid $313.80 for my reservation; however, the hotel said the reservation only cost $235.01. I overpaid. Can't get through to TicketsatWork customer service because the phones are too busy.

Original Review: Aug. 12, 2016

Purchased Disneyland Tickets. Only got a confirmation number. I need to print them tomorrow, and I have called several times. As of right now I have been on hold for over an hour. My two emails over the past two days have not been responded to. $800.00 is a lot of money to lose. There is no account history or way to get immediate help with this company. So here I sit, waiting on perma hold with $800.00 in limbo.

Original Review: Aug. 11, 2016

Reserved a hotel on 7/25/16 for 8/12/16 hotel reservation, discount is great! However, customer service hasn't been pleasant. Hotel doesn't show our reservation. TicketsAtWork continues to say it will show 24-48 hours in advance of reservation and hotel tells us it should be in their system well before 24-48 hours in advance and to call TicketsAtWork back. I have called a week before reservation, 48 hours and 24 hours in advance of reservation. Reservation still doesn't show. Hotel continues to say to call TicketsAtWork. However, expect to be on hold for over an hour or they can call you back in an hour (have done this more than once now) or email customer service (have yet to receive a response to that).

Supposed to go to hotel tomorrow (over an hour drive away) and hopefully won't be told we don't have a reservation. Oh, and if I want to call TicketsAtWork tomorrow upon arrival to hotel and possibly be told there is no reservation, I can expect to not be able to get a hold of a live person and wait for a call back over an hour later. This is not good customer service and hasn't been a pleasant experience. I don't think I'll use TicketsAtWork again, even with the great discount. Ping pong between the hotel and TicketsAtWork with no resolution.

Original Review: Aug. 9, 2016

TicketsatWork's customer service phone number is hands down the most frustrating one to call. I've tried multiple times to get in contact with a customer service representative and each time the average wait time is over an hour!!! I selected for them to call me back once they become available, but never got any call back. This time (my 4th time), I am staying on the line to wait for someone to pick up the phone to help. I am on the line waiting while I type this complaint. It's been about 1 hour 30 minutes in to this call. How many customer service representatives do they have working the phone lines? ONE? IF SOMEONE FROM TICKETSATWORK IS READING THIS, PLEASE ASK YOUR TEAM TO PICK UP THE PHONE OR CALL ME SO WE CAN GET THIS NON-ISSUE RESOLVED!!!

Original Review: Aug. 8, 2016

I have bought theme park tickets here once before and never had an issue. I decided to try them out again this time to book a hotel for a girls' trip. They had a really good deal and given my prior experience, I decided to book it. So life happens and something serious and personal came up for the date that I'm supposed to go on my trip. I did research on here to see people's experiences with hotel cancellations. Most of which were not good. I seriously gave them the benefit of the doubt to see if they would handle my issue differently. The agent was kind and polite but kept putting me on hold to discuss with the manager. Okay, sure. I don't mind waiting. On the first hold, he came back and advised that he would offer a cancellation if the cardholder was around. I said "The cardholder is my husband and he is at work. If you need him, I'll have him call back later." He put me on hold after that then all of a sudden the call got disconnected.

I don't know if he accidentally or intentionally hung up on me. I called back right away and I get the "All agents are busy and type in your number for a callback." Why??? I didn't get that message on my first call. So now I'm still waiting for a callback. What a waste of my time. I really hope they assist me and do what they said they would do. I would rebook for another date on their site and update this review. If not, we may have to file a dispute through our credit card company.

We were told that they will refund our purchase and give us each a $25 gift card for our trouble. We asked to speak to a manager, instead we were put on hold for 15-20 mins then spoke to the original agent instead of the manager. I told her to get me a manager I did not ask to be given back to the agent then we were put back on hold for another 20 mins only to be put in to voice mail and are still waiting for a call back. Not only that but when trying to get this fixed we were transferred to 4 or 5 different people and got hung up on more than a few times. Also now we are going to have to pay 250 to change our flights.

We were told the "employee" will be reprimanded. WHAT GOOD DOES THAT DO US??? How about making them pay the $1250 we are being told we have to pay in order to make this right. WTF??? ARE YOU EFFING SERIOUS!!! Our wedding is 2 weeks away. Thanks for ruining it. I will never use TicketsatWork ever again. On top of that I am going to be writing letters and blogs everywhere I can about this. I will also be contacting a lawyer, the Better Business Bureau, Chamber of Commerce and anyone else I can.

Original Review: July 26, 2016

I buy a ticket thru the website and I need the Annual ticket. When I went to Orlando to pick up the tickets the lady explain to me that I need 14 Consecutive days and it was good until 12/31/2016. Unfortunately those tickets suppose to used for 14 consecutive days and not the Annual tickets. I spend $700 and I only used it for 2 parks!!! I contact customer service and they can't refund my money or extra tickets. Very disappoint.

I called the next day and the hotel would not put a MR. ** (hotel manager) on the phone because they claimed that he does not deal with customers. I contacted ticketsatwork and they told me it was nothing they could do. I was then forced to find someone I could travel with and this forced my mom to request emergency leave time because she did not want me to travel alone. My husband has since emailed me and told me to pull the plug on the entire trip because it was yet another attack over there. I am disgusted that they require a letter from his command (which I have) stating why we can not travel.

I am also disgusted that I have had to be in direct contact with such a rude staff at the Pullman in Paris when I booked through ticketsatwork. I have yet to talk to a manager on both ends. It's not even about a refund. I have requested a change in hotels in a different location not to mention that I have been continuous contact with the airlines and they have been more than understanding. My airline tickets were non refundable and I received a full refund from them. THANK YOU DELTA AIRLINES. I am exhausted as we will be out of almost 900 dollars but my life and seeing my family again is worth so much more. PLEASE!!! DO NO USE THIS SITE.

The shame of it is if they would just increase the number of available customer service reps, and provide them more thorough training, much of this could probably be avoided. As it stands, I'm sure that Shateria and their other managers spend the vast majority of their day dealing with upset and angry callers because of everything they 've to go through before having an opportunity to speak to someone who knows what they're talking about and does what they say they're going to do.

Original Review: July 21, 2016

Purchased tickets to Disney World and hotel reservation through TicketsatWork. After some thought, decided we wanted to change hotel reservations. Spoke to rep at hotel who has assured us there's no problem cancelling reservation, and helped make new reservation at different hotel. However, since the reservation was made through TicketsatWork, they would have to be the ones to cancel the reservation. Sunday we called TicketsatWork, were advised by automated message that there was a long wait time but we could leave our phone number and receive a callback. It never came. My husband tried again on Monday and received a callback, however they informed him that I would have to call since we had used my credit card.

Tuesday I called back, choosing to wait this time since leaving a callback number did not appear to guarantee a return call. After waiting for about 45 minutes, I gave up. Wednesday I called again and chose to leave a callback number again. I was informed by an automated message that I could expect my return call in "over an hour". When it came 3 hours later, I was busy at work and unable to take the call. Perhaps if they could have given me a more specific window of time I could have made myself available, however I think the idea is to just frustrate their customers into giving up and leaving them alone. At any rate, I called again and left my callback number again because apparently they are so overwhelmed/understaffed that there is never a time of day that you can call and expect a reasonable waiting time.

I received my second callback and was able to take the call. Spoke to the representative who informed me that she would cancel the reservation and call me right back. Guess what? No callback. Thursday, this morning, I decided to call the hotel to find out whether the reservation had been cancelled. At least I was able to get in touch with someone at the hotel in a timely manner, but only to learn that the reservation had not yet been cancelled. So I called TicketsatWork AGAIN, left my number for another callback.

Received the return call an hour or so later (btw, each time I left my callback number I received the same automated message informing me that my return call would come in over an hour). I brought the rep up to speed on what had been going on, and she informed me that someone had tried to call to cancel the reservation, but had been told by someone at the hotel that the appropriate supervisor needed to fulfill the request was not available and they should try to call back tomorrow (since when is a special supervisor needed to cancel a hotel reservation?). Part of the issue, apparently, is the non-refundable status of the room, however reading these reviews I noticed a recurring theme in which customers purchasing tickets for attractions or reservations for hotels are surprised to learn that their tickets have expired or their reservations are non-refundable when there was no indication of that being the case previously.

Anyway, I requested from this rep that I receive a return phone call updating me on the progress made after someone attempted to contact the hotel to cancel my reservation again. I also requested that the rep contacting the hotel take the name of whoever they speak to at the hotel should they encounter any difficulty cancelling the reservation. I was assured that I would receive a callback and an email updating me on the status of my request. Currently, it is 6:47 p.m. eastern time and I have yet to have received a callback updating me or an email. I have put in another call requesting a callback, and guess what? Someone will get back to me in over an hour.

Reading these reviews is truly disheartening. This company really makes you work to contact them and resolve issues. Everyone has seemed satisfied with the resolution of their difficulties once they've had the opportunity to talk to a manager, but my question is why is everyone having so much difficulty in the first place? At this point I'm just hoping a negative review will guarantee me a call from a manager and a timely resolution to this nonsense, as well as an offer to waive the $25 cancellation fee seeing as so much of my time has been wasted jumping through hoops and getting completely unsatisfactory results.

I felt obligated to give a 2-star review and not 1, only because I do actually think the price of the admission tickets were significantly less than what I would have found going directly through Disney, and also because when I've actually had the opportunity to speak to a live rep, they were courteous and understanding. Otherwise, and utterly disappointing experience.

Original Review: July 19, 2016

In an attempt to utilize one of my company's benefits I attempted to purchase movie tickets through TicketsatWork. It was only during the checkout process that I instantly realized that if I purchased tickets they were going to cost MORE than if I bought them directly from the movie theater. I followed up with TicketsatWork via telephone and had a HORRIBLE experience. I then followed up on twitter sending a tweet @TicketsatWork, then they asked me to direct message what happened. I followed up twice since with no response. The following is the account copy and pasted from twitter direct messages to @TicketsatWork :

"I called in because the price of Cinemark tickets were more expensive buying from your company using my discount than Cinemark's website. The woman on the phone was aggressive and rude. She said "I'd suggest buying them from their site then." I asked how I could report the difference for your company to investigate... she said I could not do that. I asked for a supervisor and then she hung up. I tried to call back in hoping to get someone else and she just picked up and hung up. I waited a short time and called back in using a different phone. She of course answered and I asked right away for a supervisor.

She put me on hold. She came back on the line minutes later and asked what my complaint was. I responded that I wanted to speak with a supervisor. She sighed and told me it could "be a while" before I could speak with one. I told her it did not matter to me and that I still wanted to be connected to a supervisor. She put me on hold. Then she picked up a few times placing me instantly back on hold. Eventually she just hung up on me. This whole situation was disgusting."

TicketsatWork have been made aware of the situation since July 1st 2016 and there has been no resolution offered. Furthermore, from reading other recent reviews on this site I can see that many other people have had the same terrible customer service. I will be recommending to our benefits team that TicketsatWork is not the type of company we should align ourselves with in any way, shape, or form.

This being said, I have sent at least 8 different emails to both the info and customer service email addresses as well as called to speak to customer service again. The email forwarded from the Aquatica staff says to have Ticketsatwork reissue the tickets with the correct names. This wouldn't even be an issue if during the ordering process, it gave you the option to put different guest names. All it asks for is the person picking up the tickets - which in this case would have been me. Even if they say it should be listed as the guest, if I bought two tickets and it only allows me to enter one name, I'm still out of luck. I'm very disappointed and considering our company spans multiple states, I have reported this issue and forwarded all emails I have sent to our HR department for evaluation. Seems we aren't the only ones having issues.

Original Review: July 4, 2016

My company just partnered with TicketsatWork.com and we are planning a trip to Disneyland. I found that the ticket prices were cheaper here than any other site. When I went to purchase the tickets, there was a $30.27 taxes and fees. Ummm...no I am not paying an additional $30 for tickets, when I can get them somewhere else for cheap and pay no fees or taxes. I called the 800 number and spoke to a customer service representative and asked why I am being charged taxes and fees.

She told me it is because they are a third party site and they charge taxes and fees. I told her other third party sites don't charge taxes and fees. She told me "well that's why" and hung up on me. Not only is that poor customer service to hang up on your potential client, but the entire time from the moment she answered the phone she had attitude. Maybe she didn't want to be working on a holiday, but that is not my fault. I guess I will find another company to buy my tickets.

Original Review: July 1, 2016

I booked San Diego Seaworld and Zoo tickets with discounts from Ticketsatwork. I did my research and agreed that price was a good deal and I made my purchase ($204.98), $32.72 in taxes and fees were added at checkout. That time I was under the impression that tax would be levied for all sales, so I proceeded with my purchase. But later I got to know from my friends that in CA there is no tax on San Diego Seaworld / Zoo tickets. So basically I end up paying more than the face value of the tickets. Called customer care but did not get any help. I think it is an unethical practice (charging more than actual ticket price through false advertising) that should be stopped immediately. I won't recommend it to anyone.

The second time we called was tonight, we were having issues with checking out our purchase linked to our hotel room. Instead of helping us, offering to make sure we understood or anything, we were rudely told to call back after we try it again. We try it again, same issue. So we call back, this time with a 15 minute wait. We finally get through to someone, they offer to book the hotel for us and take our card number. THE TRANSACTION GOES THROUGH, and then we're told "Oh, wait... no it didn't", only to find out the money has been taken from my credit card and charged anyway. The charges will be reversed, that is not the issue. The issue here is the rude level of customer service every time we call, and the fact that my card was charged for a large amount - almost one thousand dollars, and no room was actually booked. So what did tonight exactly accomplish for us? Nothing.

Not only are we out money, we don't have a hotel room, and we have made zero progress for our trip. What we were told by the Customer Service representative was that the hotel couldn't be charged because there was an issue with it? Well then why was my card charged to begin with? If there's an issue, why was the full amount charged? Why was the transaction not rejected? Why has working with your customer service team been awful, and why does your business feel really shady to me now? You don't just charge money to someone with nothing to show of it.

This needs to be made right by a manager or someone higher up. We should not have numerous bad issues with a company and we should not have been charged with nothing to show for it. I was excited when we found out my employer offers these benefits because it meant we could FINALLY take a vacation, but this has been nothing but awful from the start. I do not understand. As someone who works in customer service myself, it is not that hard to be kind, respectful, honest, and considerate of your customers. It is not hard to make a bad situation right. There is no reason that this has escalated to the point it has. I sincerely hope that we can work things out, I do not wish to completely give up on a business but if it has to be done, so be it.

Original Review: June 22, 2016

Purchased two, two-day tickets for Universal Orlando, and selected e-ticket option. It was not clear upon checkout that this would require taking the credit card and ID to some kiosk in Orlando to get my tickets. I sent two separate emails, and did not receive a response. Tried to contact via phone all day. When I finally got a call back, the rep told me it was too late to change the e-ticket to a regular ticket. When I asked to speak to the supervisor the customer rep hung up on me.

Original Review: June 9, 2016

I purchased tickets to Universal Studios and after I pressed complete order they apply "taxes and fees" that end up making the ticket price higher than if you just purchased direct from Universal Studios. It seems very dishonest to have you click a "Complete Purchase" button and then show a different price. I highly recommend you purchase tickets through the actual website rather than get this fake corporate discount that they say they give. Additionally, it says $0 tax but then they go and add tax. I feel scammed.

Original Review: June 9, 2016

We bought tickets to Seaworld San Diego with the All Day Dine option a week in advance, planning to use them the following weekend. The stated turnaround time to receive the tickets was within 24-48 hours, but after three business days, we still had not received the tickets. I called in to customer service and asked about the status of the order. The representative told me that the order had been CANCELLED! They no longer sold that product, even though I was able to place the order just fine and received a confirmation email. I was SHOCKED! TicketsAtWork never sent me an email or anything to inform me that the tickets were cancelled!

If I didn't take the time to call in (holding 20 minutes for a representative), I might have kept waiting, expecting the tickets would be coming in anytime now. The fact that they could cancel our order and not give any notification shows a complete lack of regard for communication and our travel plans. We originally could have obtained these tickets elsewhere at a slightly higher price, but it is too late now. Now I have to secure tickets on short notice. Would not recommend TicketsAtWork.

Original Review: June 8, 2016

We were going to be in California this month so I booked a hotel in TicketsatWork in January. Recently we had to change the dates of our trip, meaning that we had to modify all the reservations we already had. It didn't was a trouble to modify the flight and an Airbnb reservation for our stay in Hollywood. However for this hotel reservation I have been struggling a lot. I've been trying to get in contact with their customer service line and no one has ever responded to me.

I've been trying all day, at different hours, on different days since the past week and nothing. The long I've been on the phone waiting for someone to answer is 30 min. The email confirmation I got when I first booked clearly stated "Hotel cancellations or changes can be made at any time outside of 72 hours before your Arrival Date, and will be subject to a minimum $25 cancellation or change fee per room." I don't want to cancel the reservation, I just want to change the dates, and clearly don't want to lose that money. I'm really disappointed with the "customer service" you say you have. P.S. I've also sent plenty of emails and no one has ever responded to me.

Original Review: May 18, 2016

I bought 2 single day with a 2nd day for free vouchers through Tickets at Work back in December and they expired 11 days later! Myself and my family have used Tickets at Work before to go to theme parks, and they have always been good as long as you used them a year from the date of purchase so I wasn't expecting to buy basically expired at purchase tickets! It's not even like this is a limited offer deal. Every time I've ever checked for SeaWorld prices on this site the same deal is going on. When I talked to the service rep, he said that I couldn't get a refund or have the expiration date changed! Then he said he'd talk to management. Apparently this was a very short conversation and management is readily available because he was barely off the phone before saying there was nothing he could do about it. So, I had to pay for SeaWorld twice.

The kicker is that it was way cheaper to buy tickets from SeaWorld directly. I could get a fun pass for less than it costs to go for one day and go as many times as I want for the rest of the year free! Tickets at Work is an expensive waste of time and money which result in a massive headache. It's cheaper and less stressful to buy directly from the park. That's what I'm going to do from now on, and I'll recommend that to anyone I know thinking about using this site.

Original Review: May 16, 2016

I have used TicketsatWork many times and have never had a problem until today. I was in San Diego for business and myself and a colleague decided to go to the San Diego Zoo for the day. I flew in this morning, but left my phone at the airport. We purchased tickets and they were sent to my email. Being at a hotel, I was unable to access my email without my phone, which would be provided with a security code to confirm I was signing into my account. I then attempted to contact customer service to have my tickets emailed to another address. I was told they were not able to do that. We headed to the park and tried to see if will call could pull our tickets up, no luck. We purchased tickets at the park and went about our day.

When we got back to the hotel, I called customer service again to refund our unused tickets. After waiting for more than 20 minutes, I explained the situation and realized it was an odd one but hoped they could make it right. I was told the tickets were non-refundable and no refund would be assessed. I asked to speak with a supervisor and she said that they didn't have anyone working right now. When explaining my situation she made it clear that what I was explaining didn't make sense because she said my tickets were used. I never printed them out and have never opened the email!

I'm extremely upset with the way this was handled. I understand policies, but this was a case where I was not able to print out the tickets in my email. I was accused of lying and I did not once see anywhere in the purchase process that these tickets were not refundable. I would hate to have to dispute this charge, but this isn't something that was authorized. Please make right.

Original Review: May 15, 2016

I reserved a hotel room today, and I accidentally booked it for a day after I intended it to be. So, I called Ticketsatwork right away. But the lady said there is nothing they can do because it is a "non-refundable" room. First, this was after I waited for 20 minutes or so on hold waiting for someone. Second, I did not see anywhere on the website where it was non-refundable. Third, on the receipt it gives the cancellation policy which states it has to be outside of 72 hours which it was. So, I would expect them to be able to help me in some way. I have used tickets at work before, but this situation has made me probably not use them again if I cannot get this resolved.

Original Review: May 12, 2016

Just like many others on here the customer service at Plum Benefits is horrible for hotel matters. I booked a Montreal hotel and nowhere in the terms and conditions does it reference that they do not provide price adjustments for hotels. Other websites including the vendor that PB uses, Expedia, offer price protection without hassle. So why would I bother trying to save a few percent when that entire savings was wiped out when the price of the hotel dropped $100/nt a day after I booked it? Customer service is horrible. They say they will call me back and never received anything. I ask to speak to a manager and then get hung up on. Really a professional company... I will never use your service again thanks to your rude representatives and unwillingness to set things right.

Original Review: April 29, 2016

Hello! I bought tickets on March 28 2016 for Universal Studios online via TicketsatWork. The experience of ordering the tickets went nice and smooth, it guides you from one page to another page. When a new window appeared it asked me Venue and Quantity of tickets I need (I ordered 4 tickets). THERE was a deceiving trick! If you scroll down just THEN you will see the date of expiration, which was May 23rd. When I ordered it I had NO IDEA that my tickets will be expired on May 23rd! I need them for the first half of July when my guest will visit LA from overseas. So when I got confirmation email with all my (4) tickets just then I saw a previously hidden info "expired May 23 2016".

I called right away (about 3:15 p.m) TicketsatWork. After waiting for representative for more than 1/2 hour I've been told "sorry but we can't help"... To be short, I spent hours and hours calling, waiting and talking to reps (Gabriel, Jasmine, Rachel, James) and manager (Astrid). In the beginning, they recommend me to contact straight Universal Studios - there I got an answer that they can't honor my tickets for date that I need because they were bought via 3rd party... My case was escalated to senior manager. I was calling and waiting. At the end (April 19th), they didn't return my $360.32, nor re-issued tickets with an appropriate expiration date... I lost my $360.00 without any compensation.

I'm very disappointed and feel there should be a pop-out menu as a tiny calendar so a customer can order the ticket and know they can be valid on the days when needed. I have to mention that all reps and management were very polite, and (2) reps actually apologized to me and agree that May 23rd was invisible unless you scroll down the page. But it not makes my situation easier. I strongly feel my $ should be return to me or tickets should be re-issued with mid-July as my expiration date. Sorry for my English, it's not my native language. I'm so sad about my experience with TicketsatWork... Instead of saving $40 ($10.00 per ticket) I lost $360.00

Original Review: April 16, 2016

I purchased Walt Disney World tickets for a trip in February, discussed purchasing additional tickets to Universal Studios for a trip that I was trying to plan for May. I wasn't sure of the trip details or itinerary, but since tickets were listed at $189.99, which is significantly less expensive than the Universal website, I was going to purchase them anyway. The agent convinced me to wait until I was sure that I was coming back to purchase my tickets. I expressed my concern about the availability of these 4-day Park to Park tickets as well as the affordable price and was assured that the tickets would still be available and that the price would remain the same.

Now that I ironed out the details and will in fact be visiting in May, tickets are significantly more expensive and TicketsAtWork will not honor their previous prices or back the word of the undertrained staff member that mis-informed me. The customer service agent I spoke to, Greg, was unhelpful and refused to connect me to a manager. He said that while supervisors were available, they were all "super super busy" and I would have to call back since he had to take other calls, followed by him hanging up on me when I offered to wait on hold for a manager to become available. Not only am I extremely disappointed, but I am writing a letter to my employer suggesting that they end their contract with TicketsAtWork. I was offered no resolution and now I'm forced to pay the higher prices or skip my trip.

Now I have to end up paying way more and I would not have booked through here if I knew. There should've been a mention that there would be another fee charged on top of what I already was paying. But there was not. I called the customer service and all I got was sorry for the confusion and there's nothing we can do. It's non-refundable. It has not been 24 hrs yet since booking and I don't think $25 is worth it since I'm still losing money if I cancel. I am likely not using TicketsatWork.com anymore. I didn't get any help with my problem either.

The night of our trip, a full hour AFTER we had planned to leave, TicketsatWork told us that they couldn't get us the reservation, and instead offered us a hotel without parking, or other amenities that initially drew us to the Capitol Skyline. The best part of this entire process is that we were told MULTIPLE TIMES through BOTH PHONE AND EMAIL by TicketsatWork that our reservation was set to go without any issues. We did not end up going on our trip. This was a horrible experience all around, and I highly recommend you use a different provider, or better yet book your hotel tickets directly through the hotel.

Original Review: April 5, 2016

I booked 2 hotel rooms 1 month ago. This is a trip I go on every year. This was my second time using TicketsatWork (I booked a trip to Orlando which I am going to in the morning, a few days before that). In the many many years that I have gone to the Clevelander Hotel on South Beach (which I have done nearly every year for the last several years), I have never seen the price go down, the closer you get to the travel date; especially on a holiday weekend (4th of July). We were able to cancel the reservation and adjust the Orlando reservation. I also saw where it said book early for the lowest guaranteed price on your website.

I am extremely frustrated that I booked two rooms, and 1 month later, the cost is $226.00 cheaper for one of the most popular hotels on South Beach. I am losing out on nearly $500.00. I called your customer service, and the gentleman did not seem like a customer advocate. He told me there is nothing he can do and suggested I call the hotel, and get someone to say I can cancel, and call you back and give you that person's name. That does not seem too comforting. I am only trying to spend lots of money. With almost every other company out there that advises if the price lowers, you will automatically receive the difference after you book, I assumed this company would do the same thing.

There is no explanation on the complete order screen explaining the low price guarantee is not as described, or saying this is a nonrefundable purchase. I just had the reservation adjusted for Orlando, and have done the same for my previous Clevelander hotel bookings. Does a potential longtime customer who has already spent over $3000.00 with a company in the last 2 months, and had plans to spend much more get this issue taken care of? It would be only the right and financially moral and beneficial thing to do.