TicketsatWork Reviews

The next day (3 days till vacation) still no reservation. We call in the a.m. and the rep advises us that we were booked at another resort. When told her we didn't want another resort, we wanted what we booked, the rep told us it was too late, and it was already booked and the vendor was paid and the key was delivered. We told her we did not authorize a payment on our card for a different resort. When we brought up that we had a confirmation of our resort, she acted as though we didn't have one. She stated if we HAD one then to email it to someone at topvillas.com. The rep then stated that they will work on it and call us by 5 pm. I waited till 10pm and still didn't hear anything. I called and spoke to a manager named Taylor. She stated she didn't know what was going on but, that she would call me personally by 10am the next morning.

I found that strange and asked her if she was going to still be working at 10am. She said yes, and she would call. 1030 am, (2 days till vacation) no call, no reservation. I called and spoke with a manager named Felicia. When I asked about Taylor, who was suppose to call me, she said she wasn't working and doesn't work on Sundays. At that point, I was beside myself. After a few calls back and forth, Felicia advised us that supposedly the resort was booked and that's why we were transferred to another resort. We checked online and at the resort and found numerous villas available. When I brought that to Felicia's attention she advised that that is what she's being told on her end. She even called the resort herself and found out that there was numerous villas available.

Now, here it is, less then 48 hours until my family of 5 are to be in Florida having fun and enjoying our vacation and instead we are fighting over if we should even go. Even if we did go, could we find a nice place to stay during Spring break. This has been the worst trip ever! And the sad part is we didn't even leave yet. I felt truly disrespected as a customer. Felicia did offer to send some dinner gift cards to my house to use after our trip, but after what we have been put through thus far, that doesn't even come close to rectifying the situation.

After being on hold for over 30 minutes and all the while my 3 year old grandson asking why we can't go in, I gave up, and bought another set of tickets. I tried again to call TicketsatWork when I got home, this time waiting over 40 minutes on hold. Again, I gave up and am disputing the purchase through PayPal. Use this site at your own risk. Sometimes the cheapest is not always the least expensive.

Original Review: March 29, 2016

My wife works for a large aerospace company. She used TicketsatWork to book a hotel in St George, UT a couple weeks ago as our first stop on a trip to San Diego to attend a funeral service for a family member. We received a confirmation email from them. When we arrived at the Days Inn in St George at 10:30 PM, after driving 12 hours, we were told that no reservation existed and no rooms were available. No attempt was made to help us find other accommodations due to some events in the area. We were SOL! After checking with two other local hotels we drove to Mesquite, NV and again, no rooms. We ended up driving to our final destination, San Diego, arriving exhausted, at 4:30 in the morning.

Upon returning to Colorado, my wife contacted the TicketsAtWork customer service phone number and after a lengthy and frustrating conversation with your representative who clearly lacked the skills to be representing any company's customer service line, we finally were told a refund would be issued... within 2-3 weeks. Are you kidding? 2-3 weeks is ridiculous! I find it difficult to believe that in this day of social media that a company would allow such poor service and then add insult to injury by holding up a refund for so long. Never again will I use their services or recommend them to anyone. Additionally, I have reported their poor service to the appropriate corporate services dept at my company.

Original Review: March 27, 2016

After reviewing thoroughly and carefully travel arrangements for a trip to Vegas, we decided to book airline separate and use (what we thought was super at the time) the TicketsatWork website to book our hotel for a great rate. We looked for 3 days before making our final decision and found that on the 3rd day, the price for the hotel we wanted actually went down by a little bit. We finally made the decision to book the Hard Rock Hotel for the price of $308.10 per room (2 rooms). We booked and PAID for this reservation on 3/18/2016.

On Saturday, March 26th, my sister in law who booked it received a call in the evening that her reservation could not be honored, and she could choose to either be reimbursed, or, they can set her up in another hotel! What?? We called to discuss the situation with TicketsatWork on Sunday, March 27th, 2016 and basically were told we shouldn't use their website for booking because it's behind or lagging, and if we would have called, the reservation would have gone through. I was told when originally speaking with the agent that one room got booked, one did not, and that if we still wanted to proceed, there would be an additional $47 dollar charge. I declined, and requested to speak with a manager. I was put on hold for about 10 minutes before I hung up.

I called back and spoke with Adriana who said the manager would be willing to comp us $25.00 per room, but ultimately, we would be responsible for an additional $25 per room (which, confusing, being that they originally told me one of the reservations/rooms was honored, so really, the $50 is the same that they told me anyway). In all of my years and times booking trips through online sites (which has been MANY) I have NEVER experienced this horrible service. Because of our extreme disappointment, we ultimately made the decision to have the charges reversed, but however, in looking for hotels now, we are finding significantly increased rates than even when we were originally looking, and the problem I have with rebooking with TicketsatWork again, is, I think if the rate goes up next week after we pay again, they will call and tell us we owe whatever the latest rate is.

I'm sorry, but if I would have booked this on any other site, like Priceline, Expedia, Cheap Hotels, etc., they wouldn't call me next week just because the rate is different. That is so wrong! I will never use this website again. I think they're a scam, and I wouldn't recommend anyone using them for anything! We also now have plane tickets that cannot be returned or reversed. I am beyond furious over this scam by TicketsatWork!!

Original Review: March 26, 2016

I booked flight to Las Vegas and then purchases tickets for show on your website. But I was told the flight was canceled only after I got to the airport for the departure this morning! And the earliest rescheduled flight they offered was at 8 pm the next day which I would still miss the Las Vegas show. Thus, I have no choice but to cancel the tickets I ordered on your website. But I called and called, and called your customer service. Finally got in but he didn't agree to refund me. Can you help me with the refunding issue? I do want to see the show, but it is totally out of my control. Thank you!

I am now a little under two weeks away from my trip and have no tickets and no solution in sight. It would really be beneficial if somebody could just explain to me the process and how long this is really going to take. Because as of right now all this feels like is like no one really cares and I am just being given the runaround. I had purchased tickets multiple times before, but this was the first time purchasing physical tickets and what a truly frustrating experience this has been. I will never purchase physical tickets from TicketsatWork ever again.

I visited that same buffet recently and attempted to use the voucher again. They advised that it had expired and they would no longer honor it. I called TicketsatWork again and was advised that expiration dates were final. They also advised that the supervisor did not make notes in regards to the extension of the expiration date and that this simply was not possible. What upsets me the most is TicketatWork's unwillingness to offer any sort of resolution or compensation. They did not offer to call the buffet on my behalf to see if they could ask them to honor the voucher. They did not offer a credit or change to some other product that would be more useful. I purchased the voucher in an attempt to save some money in my trip and instead it feels like I threw away that money. I bought something that I could not use and I did not know when I would be able to make that same trip. TicketatWork did not sympathize and kept quoting policy.

When I checked my email and there was no email, I called again. After a hold of 30 minutes, I was told the team doing manual verifications had left for the day and it would be tomorrow morning or afternoon before I would receive the tickets. So when I explained that we were leaving for Florida on the 19th, the gentleman stated that the order stated our arrival date was the 28th. I asked him to correct it, because I fear their work priority queue is completed based on this and that if I had not continued to point out that we were leaving very shortly we would not have gotten our tickets in time for our trip.

The only comfort they offered was to refund the money to us. They should've at least given us some credit towards future purchases with them or some other type of support for all the stress they caused us that night. I had used them before in the same way (ordering a reservation to Orlando hotel within the same day) and it had been a wonderful experience. From now on I rather pay the few extra dollars if that is not going to cause any disruption in our family vacation.

The next day when it was check out time the front desk notified me that my booking was still not received from ticketsatwork so again I tried calling. They hung up on me 2 more times after a 20-25 minute wait. Supervisor called a number and was able to reach someone. But long story short, ticketsatwork rep said since I booked late in the day the inventory wasn't available and I needed to deal with hotel and they would refund my money. Why wasn't the hotel taken out of inventory if not available? Why was this mistake my fault? A good business honors their mistake. I wanted them to fix the mistake and honor the price I booked for. I didn't need a refund for a hotel that I had just spent the night in. That was my first and last time using their website. FRAUDS!

Original Review: March 2, 2016

Last week, in a rush, I purchased tickets to Disneyland and Universal Studios for my trip in May of this year. The tickets for Disneyland are fine but the tickets for Universal Studios expire within a month of purchase and my trip is over 2 months away. It was not obvious in my haste that the tickets I was purchasing expire on March 18th. I immediately called TicketsatWork, and was disconnected by their Customer Service Rep. I called back and after waiting over 15 minutes on hold again I was told all ticket sales are final and directed to call Universal Studios to see if they would honor the tickets after the expiration date. Universal Studios said that they could not as it was a 3rd party vendor and wouldn't be able to see what the tickets were until we showed up on site.

I called TicketsatWork again and a fellow named Gabriel seemed to be helpful and put in a request on my behalf to have the TicketsatWork purchasing department reach out to Universal Studios to see if they would extend the end date on my 4 tickets worth over $800 dollars. I genuinely felt that maybe TicketsatWork were working for me. When I called back in the next day to see the status of my ticket, I talked with a guy named John who said that they were still looking into it. I asked him to send me an email that stated they were still looking into it. The email I received within 5 minutes of the call stated that they were unable to have the tickets voided out. IF you buy through TicketsatWork, be careful, all sales are final.

IF you have a change of plans or make a mistake like I did you are out the money. TicketsatWork's Customer Service after you buy from them is not very helpful. I would recommend purchasing direct from now on because you know who you are dealing with and according to Universal Studios, they can help find a resolution if you purchase from them. As of now I am not getting responses to emails to TicketsatWork and not able to take my family to Universal Studios. Lesson learned.

Original Review: Feb. 22, 2016

I bought the ski ticket accidentally which is only valid for midweek. There is no specific limit explanation when I purchased it only found the specific limit in the actual e-tickets after purchasing them. So I request the refund. First the agent said refund is ok but need to charge me extra 10% and I accepted. BUT there is no responds since then. I tried to call them thousands of times. (For everyone who called them should know how "busy" their line is!) And they told me the tickets turned out to be non-refundable! Moreover, there is no way to switch it to other tickets. So I just waste 300$. For anyone who wants to book by them, I advise you better think carefully and be smart not to book with them (btw it is not cheap at all).

Thank you very much for taking care of this issue! I'll be recommending this company to friends and family.

Original Review: Feb. 21, 2016

I was going to purchase the 3 day tickets to use on Busch Gardens, Seaworld and the Aquatica for $95 each. Then I saw that I could add another water park for $30 more per ticket, so I called TicketsatWork to confirm that we could use the tickets to all four parks. While on the phone I was telling the lady I was going to buy the 3 day park ticket but it made sense to spend the extra $120 to add another park. Well we drove all the way to Adventure Island from Orlando to find out that the water park does not open until next month. We then headed over to Busch Gardens. I'm just very disappointed because I feel your staff should be well informed to let us know that the park isn't open, specially when I'm telling the person on the phone that you are buying the unlimited visit so we can go to all four parks. We spent $120 extra!

If I'd known that the park was closed I would have just bought the 3 day ticket option as I was planning. We are staying in Orlando for 5 days so it's not like we are going to go to the same parks multiple times, we really just wanted to add the 4th park. I know I should've looked at that too but when someone calls a place to buy tickets, you expect them to tell you that one of those parks is closed. It's very disappointing because the extra $120 I spent for the 4th park that is CLOSED, I could spend to take my family to Wet n Wild! I emailed TicketsatWork yesterday morning and I'm waiting on their response.

Original Review: Feb. 10, 2016

The company claims they will give you an eTicket, but what they don't say anywhere except buried in their FAQ page is that they take 48 hours to send you your tickets. That means that if you just spent $750 to take your family to Universal Today, you are screwed and they will not make refunds. Customer Service is terrible and their post-sale support is awful. Disputing with my Credit Card and hoping I can get my money back. This place is a scam, do not use them!

Original Review: Jan. 30, 2016

I had purchased tickets to a show for the night that the blizzard came through New York City. Broadway canceled all shows and said to contact the site where we purchased them for a refund. I have tried numerous times since January 23rd to get in touch with customer service and have sat on hold for nearly an hour each time. I've also sent three emails with no response. I hope someone will read this and get back to me. Thank you!

Thank you for getting back to me via phone and email - I appreciate how attentive you all were once hearing about my situation. My boyfriend and I both appreciate his time and effort put into solving this issue, which goes to show they do care about their customers. We have decided that we will give them another chance because of Mauricio.

Original Review: Jan. 29, 2016

Back in November I booked my trip to Nuevo Vallarta through TicketsatWork. I received full confirmation of my payment and the hotel confirmation. Upon arriving the hotel stated they did not have a reservation for me. After four hours of trying to figure it out (since that property was booked to capacity) the manager on duty says my reservation is at its sister property in Puerto Vallarta a 50 min drive away. The hotel I ended up in was nothing like the one I paid for. It was 30+ years old and run down, not like the new beautiful one I made my reservation for. Obviously we had to stay somewhere so we stayed at the one they said we had reservations for.

When I came back home I sent out multiple emails trying to ask why did they not have my reservation, then I ended up calling them. Turns out TicketsatWork uses a third party site "GetaRoom" to book hotels - and they messed up my reservation. The hotel obviously would not issue a refund, but neither would GetaRoom or TicketsatWork. I was offered a $100 gift card for the TicketsatWork site. As if I will ever use them again. There was a significant price difference between the two hotels which is what I wanted refunded - but no. Nobody will take responsibility for GetaRoom's mix up.

It's disgusting that they think this type of situation is okay. I booked a room at a particular property where our group of friends were staying and I was sent to an old hotel 50 mins away that I would not have booked. NOBODY communicated any of this mix up to me beforehand even though I booked in November 2015 and my trip was at the end of Jan 2016 - if GetaRoom made a mistake that should be rectified and communicated to me prior to me leaving the country. I will never recommend this site to my coworkers. Very Dissatisfied.

So they sent another note to Casey to proceed with the refund but still there is no response on that front. When I called up this morning neither Casey nor her supervisor was available to talk (this has been the case most of the time. They pretend to be off so that they can form a story to take the customer for a ride). The refund does not matter to me anymore. What matters is the service that's being provided. We customers would appreciate more crisp and concise communication without any manipulation. It makes me disappointed that every time I call them I am being taken for a ride with some or the other story. I will raise this with management from my organization as well which has a tie up with ticketsatwork. I hope their management learns that they cannot deceive customers forever!

Original Review: Jan. 26, 2016

So I decide to use Tickets at Work to reserve a room this past weekend. I show up to the hotel that night only to find out that my reservation was scheduled for the following weekend instead. I attempt to reach the call center but I couldn't get anyone to pickup. I give up trying to call that night and go ahead and pay for the first night to stay at the hotel. The next morning I call them and after waiting 30 minutes for someone to pick up the phone they tell me that it's a "Non-refundable" room. You would think they would make that very clear in bold red letters before reserving the room right? They then tell me the only way I can get a refund is if the hotel approves the cancellation of the reservation. I spoke with the hotel manager and she approved and attempted to fax the letter to the fax number provided. The fax would not go through.

I then take it upon myself to fax the letter which it went through when I tried it. The reservation was cancelled but the payment has still went through on my account. I called in an attempt to follow up on the receipt of my fax. They told me that they have received fax but I need to wait on the "Hotel Team" to call me and they don't have a number I can call them at. So I'm stuck waiting on a phone call from someone while also being out of a couple hundred bucks for the foreseeable future. How quickly they handle this issue will determine if I ever use their services again. As of now, I'm done.

Original Review: Jan. 23, 2016

Due to the snow storm Jonas shows today are cancelled. I have tickets for tomorrow matinee show. I am trying to get in touch with someone for reschedule/refund no one is answering. Telecharge.com is picking up and hanging up and Ticketmaster "cannot connect to operator" and "voicemail is full". So how are you supposed to get in touch with anyone? We are in a state of emergency so will lose my money because I can't get there? Assuming tomorrow show will be cancelled as well. Where to go from here...

Updated on 03/02/2016: I recently spoke with someone in regards to Broadway show tickets during winter storm Jonas. Customer Service reached out to me and told me they would give me a gift card for the inconvenience. Over a month later...still no gift card!:

Original Review: Jan. 21, 2016

I called twice, both on hold 20 minutes to cancel my hotel reservation. The first representative (Aaliyah) was rude and arguing with me on the phone. She would not let me talk to a manager, claiming all the managers were busy. I asked for them to call me back and I have yet to receive a call back. The second representative put me on hold for over 25 minutes and hung up. I tried emailing the customer service, but no response. I want to cancel my hotel reservation with no fees, however, they tell me it's $25 cancellation. I am canceling well more than 3 months in advance. The cancellation fee was not mentioned when I booked the hotel, nor is this mentioned on the website Terms & Conditions.

Original Review: Jan. 15, 2016

My company has a membership with Tickets At Work, which in turn partners with Universal Orlando to get members discounted rates to U.O. vacations. The Tickets At Work interface directs me to a portal for Tickets at Work on U.O. website. This portal is not working properly. I have called U.O. twice, and they will not give me the Tickets At Work discount because I can only get that through Tickets At Work. I have called Tickets At Work twice, and they claim there is nothing they can do about it but direct me to U.O. In short, my company's membership with Tickets At Work is useless.

At this point I have to say I do not have any high hopes to get any replies. I will proceed to write as many reviews I can find on the internet to alert the nation about this horrific experience I have with TicketsAtWork. My children are now disappointed that their mother failed to secure a room at GWL and enjoy the water park during this holiday time off. I also made plans in PA for after the hotel stay. This is now all a gigantic MESS. This is a gift I intended for my kids and my husband, it is now ruined.

It is especially upsetting that I had received a confirmation of the room and paid well over $500 for one room a night and all I get is nothing but disappointment. This leaves me no choice but to spend my entire Christmas-New Years time off to write reviews about my bad experience, and I will keep writing til I get a reply or compensation. This kind of business practice cannot go on! Extremely sad customer who booked a room at GWL for 12/27 paying $500+ a night but now being told my money is not good enough to secure a room.

Original Review: Nov. 30, 2015

I've used TicketsatWork several times without incident. The last time I didn't receive my tickets via email. We were going to Busch Gardens in the morning and I was concerned so I called. The agent was incredibly short and informed me that the ticket processing time can be 2 days and there was nothing she could do. I did see the notice about 48 hours for tickets, but it also states that electronic tickets are processed automatically (and fast receipt of email tickets had been my experience in the past, so I didn't expect to have any issues). I asked to speak to a manager and was not allowed to speak to one. The agent rudely informed me that she was the one helping me out and I should be appreciative of that. I raised my voice and got a bit of a attitude back and SHE HUNG UP ON ME! I have never been treated so badly as a customer.

I called back and had a very lengthy hold (my second one that day) and asked to speak to a manager. I was again placed on a lengthy hold and eventually told that all the managers were busy and someone would call me back. Big surprise, no one ever called. I called again the next day (still no tickets) and learned from a very nice gentleman that there was a computer issue on Busch Gardens side and tickets would not/could not be issued. And yet online purchasing was still going on. No wonder the holds were so long - everyone was having issues. Why didn't TicketsatWork stop sales until the problem was resolved?! Hands down the worst customer service experience I've had in a LONG time. Maybe ever.

Original Review: Nov. 24, 2015

My wife booked 3 nights stay at Radisson Inn by Marriott in Anaheim for 26th to 29th Nov. At the time of booking she did not choose type "studio" and at that time when she compared the price of the hotel through Ticketsatwork vs the hotel, it looked good. The booking cost $735 for 3 nights. She did not check that in the confirmation, the type of room is studio. Today, when our stay is actually coming closer, she checked the reservation and was surprised to see that the type of room is "Studio" and that the price paid even for studio is higher than the hotel advertises. So we called up TicketsAtWork. They said, it is what hotel advertised to them on that day. Then we called hotel and told that we have paid this much, and asked them to give us something that matches the price. They said, the booking came through Expedia (TicketsAtWork books through Expedia, just like you and me would) and they cannot do anything. So we are stuck.

TicketsAtWork took money for something and gave us something else. This seems to be a FRAUD. Basically, they would show you a price and product at time of checkout and would actually give something else when you buy. If you don't check or keep a screenshot of what you bought, you will be given something way cheaper and would still pay price for the pricier one. Most people would not notice it. Now we are stuck. We are going to stay in a studio for $735 for 3 nights, when the actual price with tax is $609 or so. Good luck to us.

On another note. Today we just came back from Lake Tahoe. We stayed at Aston Lakeland Village resort for 3 nights. At booking time it showed Lake View and when we checked in the hotel said, with 2 bedroom there is never a lake view. Another fraud from TicketsAtWork. People beware of this website that most of your companies deal with (through workplace benefits, etc). They will promise you diamond with less price and will actually give you gold.

The customer service rep wasn't the most helpful, so my husband made me go to bed and told me to call in the morning. I had wanted to write them up on this site (after googling and reading these crazy reviews) and complain immediately. Instead I called the next day (just a bit ago) and the manager fixed the problem and apologized. Their company is "eating" the difference and took responsibility for their error. So now I'm back to being excited about our trip and am thankful for a cheaper way to travel with our kids! Give them a try for your next experience. :-)

After providing a second email address she said she had send the ticket to both emails 5 times and that's all she can do. No, her job was not to make sure that I actually get the tickets I paid for. She said there was NOTHING else she could do and hung up even though I haven't gotten the ticket. Hands down worst experience with a customer service help desk.

Original Review: Oct. 24, 2015

Still waiting a week later for a refund. Have to call this company 3 times a day and always told the same thing, "call back in 24 hours." I now have no choice but to report this company as they are keeping my money from me. They will not help you at all. I will never use this site again and will let my company know about this.

Now is Friday and I called once again. A lady called "Shady" took my call. She said I must wait to have my tickets today before the end of the day or possibly TOMORROW!!! That she could not do anything to change your email address and I have to wait for my tickets. I want to clarify that the three people with whom I spoke answered annoyed, angry, and as if they were doing me a favor, of course they are, but I paid a certain amount for those tickets and they are providing me that service. IT IS THE WORST CUSTOMER SERVICE. There is still time to receive my voucher in which they agreed, but what bothers me is that nobody has been able to help at all and I worry not receive my tickets and the staff can never help anything. I am not willing to lose my money.

Original Review: Oct. 21, 2015

Booked hotel only to be informed 3 days later that they could book due to high volume. What that means not sure. Received email said call them. I did then they said they would try again. After trying they called back within 2 hours which I am happy about but then tried to raise price if I wanted to book hotel. I researched many sites looking at this hotel including hotel site. There was plenty rooms but rate the advertised could not be honored. So not taking a chance I booked through Hotel Direct for same price they quoted me the second time.

Original Review: Oct. 21, 2015

The first two transactions went great. The last two then went south. They have now twice in a row have canceled our bookings due to availability and then held our money for over a week. This last time we turned around and booked the same place on another site with no problems. Very disappointed.

Secondarily, my frustration really bloomed from a bad experience with one phone rep and you can't base an entire company's reputation based on one rep. In fact, I did speak with a few different reps who were extremely helpful. Specifically I want to say Quan (spelling may be wrong), Manager Scott, and Kamisha (spelling again) were some of the best Customer Care agents I've spoken to in a long time!

Considering everything, it is a good service to go through for tickets and similar products, so I would recommend them to my co-workers. I would definitely suggest making all reservations over the phone so you can get 100% reassurance on all questions rather than assume and misread the web pages, specifically the local 407 number because they definitely seem more understanding and awesome!

Original Review: Oct. 19, 2015

At first, I was so excited to hear that my employer had a deal with TicketsAtWork! Who wouldn't want awesome savings on hotels and tickets for pretty much anywhere? I promptly booked my vacation for Nov. 3 - Nov. 7 for a pretty good price and was very happy. Now there has been a change of plans with my vacation and I need a refund for my hotel stay, which shouldn't be a problem due to their cancellation policy which is:

"This is a special low rate for pre-paid reservations. Hotel cancellations or changes can be made at any time outside of 72 hours before your Arrival Date, and will be subject to a minimum $25 cancellation or change fee per room, however any changes for different dates will be based on availability and room rate prices may change based on available inventory at the time of the change request. Cancellations made within 72 hours of the arrival date are non-refundable. However, please note that any reservations associated with room type offers stating Non-refundable, the standard cancellation policy is not applicable and these room type offers cannot be refunded."

Now I noticed that clause about "room types stating 'Non-refundable' room types are not included in this policy", so I did a little research as to what constitutes a non-refundable room type and have been informed that on the confirmation e-mail, under the "Room-type" section it will say "Non-refundable" or some wording such as that. When I look at my confirmation e-mail at the Room-Type section all that is said is: "Disney View Tower Room with Two Queen Beds- Advance Purchase". So what is the problem here? Does TicketsAtWork withhold information from their customers who purchase online or are the agents who I have been speaking with mistaken? I hope for the latter.

I have called the customer service team twice now, the first agent was rather pleasant, stating that it could be a bug in their system and that if I could forward the e-mail to her then there may be some hope for my situation, which would be fantastic. Unfortunately I wasn't at my PC at that time and informed her I would pull up the e-mail and call back in for more help! Genuinely, perfect customer service! I wish I could say the same for the second call, that agent repeated the line "Your purchase is non-refundable", no matter what any e-mail or previous agent said about 15 times. She also placed me on mute while she went to speak with someone else or just sat there, whichever is accurate. She later came back and said "the previous agent explained this to you, you are not eligible."

It was at this time I requested a manager/supervisor call me back with just one simple piece of information which was: show me somewhere that says this is non-refundable. This is all I ask, if I am in the wrong and just didnt read something somewhere, then fine I will figure something out. No issues with TicketsAtWork as long as it is somewhere between finding the hotel and the charge hitting my credit card; however, I have read and re-read the ToS agreement, along with my printable confirmation e-mail and I keep finding the same information: I am entitled to a refund minus any fees as long as I am outside of a 72-hour period from the check-in date unless the offer explicitly states as such. I am still awaiting a supervisor callback several hours later.

I would love to recommend this service to my colleagues, it really is a great deal when everything works out. I had actually just used this service this past weekend for another trip I was taking and it was great! But, I can't wholeheartedly tell my friends at work that this is a safe place to look if customers are treated like I was and if this confusing policy isn't cleared up! Like the policy states: the transaction should explicitly state whether or not something is non-refundable. Attached, I have taken a screen shot of the Room-Type I have on my e-mail, this is the area the first representative spoke of. I can also forward the exact e-mail to any representative of TicketsAtWork for further clarification.

Original Review: Oct. 19, 2015

We purchased 8 tickets to Six Flags for a team outing through our company subscription. When tickets were received, we realized the time needed was blacked out. We called and bounced around on hold for WAY too long and finally spoke with someone who told us there were no refunds. In looking back at our confirmation, it's in incredibly small print at the bottom in a light font which is very easy to miss. Our organization uses this site very often and it's frustrating that we cannot have a resolution. It's even more unfortunate that our employees are not going to be able to have their team building afternoon event as planned.

When someone did finally pick up the call, I gave him my reservation number and told him that it took me many attempts to get someone live on the phone. He took my number down and told me that since I was waiting for so long he will have a manager call me right back once he/she was available because I wanted to cancel my hotel reservation and he/she was on the other line. This was fine, I've waited long enough. I hung up at 8:30 am PST.

I call again that evening around 6:00pm PST, due to the surprising outcome of no one calling me back at all the entire day. I wait another 20 minutes for someone to pick up the phone. I let her know I called earlier, and no one called me back. I gave her my information and she said I was unable to CANCEL my reservation because my husband had pay for it through his pay pal account. This was ordered through my TicketsAtWork account. I was listed as the person checking in the hotel and I was unable to cancel my own reservation. I told her that I needed to speak to a manager as this is my account, and I am canceling my reservation and not updating or adding another cost, and I am clearly the one on the account.

She refused to speak with me about the cancellation and said she would send me to the manager's voicemail because she is unavailable. I refused to be sent, I told her I need to resolve this on the call now because I did not have another hour or days to wait for a callback or call and be on hold again. She said there was nothing she can do. I conferenced in my husband to answer her questions. She was rude, she yelled at me as I tried to speak. She raised her voice at me and did not let me speak, as I was asking her questions, because she said I was not the customer and my husband was. I told her I am simply asking her a question unrelated to the reservation and she ignored and spoke over me, and continually said I was not the customer and she needed to speak to the customer.

How dare you! Shame on you, and you should be removed from customer service. She asked for additional information and eventually asked for a phone number. We gave the only two numbers we have and she said these were incorrect. She insisted that the number is the one that was put in the PO and what my husband entered when he purchased this. Well, since my husband didn't purchase it and I did, I know that I did not enter a phone number when I checked out. So I started to ask her the question, if the system pulls that through pay pal if we pay with pay pal or if it is part of the TicketsAtWork account. This call agent again asked me to be quiet and she was speaking to my husband. And that the number is what he entered. I tried explaining to her he wouldn't know because I made the reservation and that I needed to understand where this pulled from, so I know if it was a work number or something else.

KNOWING THAT I DID NOT ENTER A PHONE NUMBER. She raised her voice and said, "I am not asking you the questions, I am asking your husband who is the customer and you need to be quiet." Who speaks to people like this? You should be ashamed of yourself for calling yourself a customer service agent. Is the intent of TicketsAtWork to make it the most difficult to cancel a reservation so that people would just give up and just pay the price vs having to deal with terrible customer service (and that's if you get lucky that someone picks up!)? After throwing out various telephone numbers, we finally was able to cancel our reservations with a $25 processing fee. What a joke!

I should be paid for the time spent going through this whole thing just to cancel a reservation. No discount is ever worth this kind of headache and poor service. I rather pay a bit more and know that I can call, and someone will pick up the phone with kindness and acknowledge that even though I am not the person on the signature line, that everyone is customer. I'm the one that has employed with the company with the TicketsAtWork relationship, I do all our families bookings. You just lost a customer, and bet our HR will hear an ear full of the service that their "benefit" provides their employees, and I would strongly suggest that our company look for other "benefits" to provide or at least other companies that would treat their employees well. Please reconsider your website as there is NO PASSION in providing any support. It is FAR from best support.

Original Review: Sept. 29, 2015

I am so upset. I called TicketsAtWork to see if I can modify or cancel my reservation, the lady would not even listen to me. I understand that they have rules but circumstances do arise. I can no longer take leave during that time period that I had booked my hotel stay and I was really hoping they would listen to my concerns. I am very frustrated and I just lost a lot of money.

Original Review: Sept. 22, 2015

I have been a TicketsatWork faithful user for many of our family vacations and have not had an issue until this most recent use of their services. I purchased 4 3-day single park tickets (2 adults, 2 children) for Disneyland in Anaheim and my family and I decided to go an extra day a couple of months from now. I then contacted TicketsatWork via email to upgrade my purchase to reflect 4 4-day single park tickets for 2 adults and 2 children and didn't get a response. I still have not received a response and I sent an email to them back on 08/31/2015. I then tried calling and speaking to an employee but only received a response of "We apologize but we cannot edit or modify your tickets once they have been issued."

The rep insisted that the only solution I had was to purchase a ticket at the park for full price. I told them all I wanted to do was basically pay them more money to make their customer happy and let me and my family upgrade our vacation. This situation went nowhere and I asked to speak with a supervisor who apparently was the "only" supervisor and wasn't available to speak with me personally so I had no choice but to leave a voicemail. I did leave a voicemail and guess what, no callback. Nothing. No acknowledgement at all via email or phone call. I'm close to cancelling payment with my bank and spending my hard earned elsewhere if I don't hear back from them soon. Note: Please be aware of this situation if you're thinking about using this company. Not customer orientated at all!

It is incredibly frustrating to speak with customer service reps that don't have the power to help. I was referred to a manager, who I left a message for since she was out for lunch. (I called at 8:30 pm EST) The third rep was somewhat helpful since he said he spoke with the manager I had left a message for. He said she would call me back tomorrow after speaking with another department. I just can't understand why it is so difficult to honor the reservation I made and have paid for. I hope I get a call back but at this time I am very dissatisfied with this company and their lack of service.

Called back and spoke to someone who agreed to switch the credit to another hotel, when a manager got on the phone and said that was not acceptable but rather I needed to call said hotel and have them fax a cancellation on their letterhead to TicketsAtWork! I called the hotel, they said that was not the case at all because they are not the ones who have the money, I booked through a third party! Luckily, the woman from the hotel was nice enough to stay on the phone while I called TicketsAtWork back and waiting for another 45 min for her to come to the phone.

I explained what happened and that manager changed her story again and said that they didn't actually need the letterhead (after I had hotel on the phone) but rather just a manager's name. UGH!! (By this time I have lost HALF A WORK DAY trying to deal with this.) TicketsAtWork took down the managers name and said they would have to 'call their supplier' to see if they can cancel hotel reservation! So, I still don't know if they will even honor any of this! Moral of the Story: DO NOT BOOK HERE! The money you will save is not worth the heartache, hassle and time that you will have to put into this! Book directly or with someone you have a personal relationship with!

I am still not happy with the hassle, but I am thankful to the company, and the Consumer Affairs community that this situation was able to be resolved. I am very pleased that they have helped to make this right during this difficult time for our family.

Original Review: Sept. 15, 2015

I booked a hotel through this service and thought I was getting a great deal. My wife and I were travelling to Chicago to see her brother who had just been diagnosed with pancreatic cancer. Four days before we were supposed to leave, he died from his illness. Because of us being the only ones to make arrangements for him, we had to leave that night. We called this company and were repeatedly hung up on and placed on hold for extended 20+ minutes. When a customer service rep finally told me he would contact the hotel to attempt to get a refund or change the plans (either would have worked for me) he never called me back after promising that he would. He even double checked the phone number.

I will never do business with this company and will be telling all of the associates at my company about the awful way we were treated, especially during such a dark time for our family. I tried calling the hotel and they had no access to the reservation since we booked it through this awful company. TicketsatWork should be ashamed of themselves. I hope they spend my money on phone etiquette and customer service training for their representatives.

She told me they will reach out to see what went wrong with the hotel. Sad thing is I will be checking in 72 hours and still no change, no compassion, no compensation for the fix up. Nothing. This is my first vacation in over ten years, and let me just say this is just frustration. Readers please keep in mind they have the option to offer you the deal with the hotel for a free night once you book for three night but they will not offer you this. I spoke to reservation at the hotel and they said they can change or touch my reservation. It's up to the third party. I am just disappointed.

Original Review: Aug. 21, 2015

I've been trying over a month to get assistance in regards to my Gray Line Orlando tickets. After almost hour-long waits on phone, representatives tell me to contact Gray Line for confirmation because they refuse to call them directly. Emails to TicketsatWork remain unanswered.

I tried calling Atwork and sat at the gate on hold for 30 mins. My family and I decided we will go into Disneyland and I can call the next day so we don't ruin our vacation. I called and again sat on hold for 45 mins and finally someone picked up. I told her that I am on travel and gave her my phone number in case we get disconnected to call me back as I didn't want to stay on hold again. She said no problem at all. I told her what took place and she said she will talk to a manager to see how they can accommodate. I sat on hold for about 15 mins. She came back and said "how do you want us to accommodate you?" I explained to refund me the Universal Studios portion of the ticket and at that time we got disconnected. I expected a call back as she assured me she would call me back. I waited for about 20 mins and no one called.

I called back again and asked I explained the whole story again. I asked to a supervisor so they put me to a voicemail. I left a message on Saturday the 8th. I called again in about 30 mins as no one called me back. The person who answered the phone told me that her supervisor said that she got my message and she would call me back in an hour. It is now Wednesday and I have yet to receive a call. This seems very shady and illegal to sell me something and not give me the product that I paid for. I personally have the printout that says that these tickets cover the 3 places I paid for.

I presented the voucher as the email stated above but it did not work, I waited in line at Legoland customer service, they said that I needed a different card, and after reading the "Specific information" I see that I was suppose to redeem the voucher at 1 of 2 locations in all of the Los Angeles area! Yes that's right, you only have two choices in all of the LA area, oh not going to be in those two areas, does not matter, you must drive there if you want to use the card! And they don't open until 10:00 AM. Well Legoland was great and let me in, they realize you are on vacation and want to try and accommodate you as best they can, even though it was not their fault or problem. The next day I went to one of the 2 locations to redeem the voucher for my tickets, it was about 1 hr out of my way but what was I suppose to do?

Anyway, got there at the day and times specified on the voucher and the LA visitor center was closed. Workers in the area said it was closed the day before also and wasn't' sure if it would be open that day, of course it was not. I called TicketsatWork and they said they were sorry but it wasn't their problem and there was nothing they could do. I said I wanted my money back, they said I couldn't because I went to Legoland. I asked for at least another day because this one was short, they said they couldn't do that. They called the other location and said the other location said the LA visitor center was under construction and had a kiosk there, I was just in the wrong spot. I asked around, everyone that worked in the area I talked to said there was no construction, and no kiosk, there were no signs on the closed building, it was just not open.

TicketsatWork said it wasn't their fault I could not find the place (by the way parking was $6 dollars also). I asked them what I was suppose to do, I couldn't get the tickets there. They said to go to the other location, it took me about 1 hr to get there in traffic (in the opposite direction I wanted to go) and once I got there the place was a huge outlet mall and I had to park about a 1/4 to 1/2 mile away from the customer center. I have a 12-year old and a 4-year old, the 12-year old hurt his foot and could not walk, I had to carry him the whole way! I was in contact with TicketsatWork a couple times on my way there, I asked them to at least give me another day as I could not use the tickets since it was around 1:00 and would not be able to get to any attractions before 2:00, and that would waste the whole day for just the rest of the day.

They said they could not, all they could do was offer me $50 credit. I turned down because I felt it was a slap in the face. I wasted a whole day trying to get the tickets. By the time we left the hotel and got back from trying to get the tickets we had spent 6 hours in the car in LA traffic! Somebody tell me how did this save me anytime or money! I spent more money in gas and parking trying to get the tickets, then their $50 credit they wanted to give me, I would just as soon turn it down and just never do business with them again. It just goes to show you get what you pay for, and with TicketsatWork it does not include customer service, if there is any problem it's all on you!

My advice, bypass TicketsatWork and get your tickets from the source, that way you do not waste anytime with people who could care less if you wasted time on your vacation because of their service.They will just blame it on you like they did me. Pictured below shows my family standing in front of the LA Visitor Center at around 11:00 AM and it's closed! Even though they thought I was actually lying to them! A whole day of vacation lost because of TicketsatWork.

I then placed the order for the tickets thinking that I would momentarily be getting an email with the ticket numbers. Much to my dismay the credit card charge went through immediately and while I did receive an email I received an email stating only what I had purchased and that my card has been charged. Since I was still on the phone with the woman I asked her when I would be receiving the ticket number as she had said I would be getting an email after the purchase. As it turns out the only email I would be receiving was the confirmation email. They make no guarantees as to when I would get the actual ticket numbers from Disney.

At that time, I told the woman I wanted to cancel the tickets. She got incredibly angry and rude, yelling at me that she needed to understand why I needed the tickets so badly that day. I calmly explained to her that, as I had mentioned earlier, that wanted to take care of the fast passes and that she had repeatedly told me that I would have the ticket numbers via email when placed the order. Eventually she went to go talk to a manager and got the tickets refunded (got the email saying so, we'll see).

She then explained that Tickets At Work doesn't actually a any tickets for anything. It's not like Ticket Master where you get the tickets when you purchase them. They instead have to request tickets from Disney or wherever and then get them to the customer. Had they been upfront about this I would have never placed the order. It was such an infuriating experience as I had asked over and over again if I would get the tickets by email when placed the order and she kept saying yes. Such false advertising. No fine print anywhere even explaining this fact. I'm reporting to the BBC.

Original Review: July 30, 2015

I've been trying in vain to contact TicketsatWork by phone and by emails to cancel a hotel reservation because of a family emergency, a week before the check-in date. I spent over 3 hours on hold in 3 days - on hold for 45 min to 1 hour on 800-331-6483 and 407-393-5862 (for customer service assistance on existing orders). I was also on hold in vain on 954-342-2900 (for Corporate Client Services) for about another hour. I emailed my request for the cancellation to customerservice@ticketsatwork.com, companysignup@ticketsatwork.com, clientservices@ticketsatwork.com, partnerships@ticketsatwork.com one week before the check-in date. It has been 3 days now without a response. Beware folks! It is quasi-impossible to make a change to an order from ticketsatwork.com! There's nobody to talk to. You are on your own!

Original Review: July 29, 2015

On July 16th I bought 2 tickets for the Orlando City Soccer Game, which is schedule to Aug 08th. I've received the email with my order receipt, informing that within 3-5 business days I would receive another e-mail with my seat locations and the ticket confirmation. On July 24th I sent an email to customerservice@ticketsatwork.com asking about the ticket confirmation. Unfortunately, I still haven't got an answer. I'm trying to call at 407-393-5862 but being kept on hold. I would like an answer from TicketsatWork about my tickets, as they were already charged from my credit card.

Original Review: July 25, 2015

I purchased my family tickets for Universal on June 5th. I got the confirmation the same day. When ordering the tickets and on the confirmation email the only date sensitive information about the tickets was that they had to be used within the same 14 days from first use. However, now it is the night before we are supposed to leave and I printed the ticket vouchers and they state that the tickets must be presented on or before June 7, 2015 for full benefit and after June 20, 2015 they are blacked out and expire in full. I never saw those dates when ordering or in the confirmation email. I have emailed the company and will wait to see how this is handled.

Original Review: July 24, 2015

I've used TicketsatWork for a long time now and have always appreciated the great prices that I haven't found anywhere else. However now that I needed to cancel due to a family problem, I can't seem to get past being on hold. I've tried multiple times since Monday to cancel and each time I've been on hold over 30 minutes. This is extremely frustrating because now I see we missed the cancellation refund deadline! I don't have time for being on hold for hours everyday just to lose out on the refund cause the company can't answer. I expected much more from TicketsatWork. My girlfriend and I are going to try again on lunch break but hopefully we can actually get through to someone that can help us.

Two days later I see the refund posted to my account. There was never any email confirmation or communication ever. I am raising my review because I am satisfied with my refund, however this company needs a customer service overhaul.

Original Review: July 22, 2015

We had planned a Disney Vacation in late Sept. After booking the Disney resort through TicketsatWork, I called to cancel the hotel on July 15th. After a 45 min wait on their customer service line, I was finally connected to a person, who took my info and then put me on hold again when I asked what the fee would be to cancel. He came back saying it was $25 dollars. I told him to please cancel it, and was put on hold again. When he finally came back on, he said that the cancellation had gone through and we should see the refund on our credit card of $849.13 within 3 business days. It has now been 4 business days, and no refund. The call to get it cancelled was a total of 1 hour and 6 minutes on the phone. Now I suppose I am supposed to call and wait another hour to get a refund which should have already gone through? I will never use this site again, and will not recommend them to anyone. The customer service is atrocious.

Original Review: July 22, 2015

I purchased 4 e-ticket 7-day bounce passes for Busch Gardens and Water Country USA Williamsburg. My credit card has been charged and I have yet to receive an email confirmation or the e-tickets. I was concerned so I called the 1-800 number and after being on hold for over 35 minutes, they assured me that the e-tickets were sent out to the right email address. There is still nothing in my inbox or spam folder. Once again, on hold going on 25 minutes. I also followed up with an email to customer service with no response. We planned this trip and are planning to go to the theme parks tomorrow. If this issue is unresolved I'd just like a full refund and we will pay our own way at the park. I'm very disappointed in our first purchasing experience and doubt we'll use this service again in the future.

Original Review: July 21, 2015

I purchased 3 City Passes for Atlanta and was charged $227.46 on July 3, it's July 21st and I'm leaving for my trip and still have not received my voucher. I called customer service and listened to hold music and advertisements for around 25 minutes each. While this seemed like a good discount and it was presented by my human resources department as a company benefit I will be sure to update them on my experience. Disappointing.

Original Review: July 21, 2015

I have recently reserved a room through your company and events came up in which I need to cancel the room reservation. I have called 3 times and each time have been on hold for 20-40 mins. Currently still on hold and still have not been able to cancel my reservation.

Original Review: July 18, 2015

I ordered 6 Park Hopper tickets for my family's Disney World vacation and paid extra to have these waiting for us at the resort in order to make it an easy check in. When we arrived, there were two magic bands for us, no Park Hopper options loaded. Disney found our ticket order, provided the bands and when we went to Magic Kingdom… no park entry. A nice trip to the customer service at the park and after waiting in line, we are told that TicketsatWork did not provide a roll call number to link the tickets I bought with Disney's system. Calls into their customer service line, sat for hours and I finally hung up because I am frustrated by this hold music and the recording telling me about all the wonderful options they can provide me. How about the best option of all??? Answer your phones when your customers need you. I have no park passes after a day of being in the Disney.

Once they confirmed that the hotel was over booked we were given an upgraded hotel and a gift card for the inconveniences. The VP of Operations James called us today and was very friendly and I can honestly say the only sincere sounding person I spoke with at the company. Due to his kindness and initiative only, my fiance and I will more than likely use TicketsatWork again.

We hope that their customer service continues to improve and that the communication with their suppliers runs more smoothly in the future.

Original Review: July 16, 2015

My fiance and I planned a nice trip to Washington, DC for this Saturday, July 18th 2015 through the following Wednesday the 22nd. We booked the reservation on the TicketsatWork website this past Friday the 10th. We called the hotel that we reserved rooms at this past Saturday, Monday, and Tuesday to try to request a room type and confirm our reservation. Each time that we called they told us there was no reservation for our name or phone number, but to call back as the information may not have reached them yet.

On Tuesday we started getting worried about the possibility that we would not have a hotel room for our trip. We called TicketsatWork Tuesday evening where we proceeded to wait on hold for a full hour and ten minutes before speaking with anyone. When we finally spoke to an agent. She confirmed our reservation with them and then put me on another hold for 30 more minutes while she "spoke with her supplier" only to tell me that the supplier was closed for the evening so they had to send them an email and that I would need to call back the next day to the hotel or them to confirm that the information was received (this was said very rudely). We hung up. It is now Wednesday the 15th. I have called the hotel, still no reservation! I am currently on hold with TicketsAtWork again for going on 50 minutes! Our account has been charged. We need this to be resolved immediately!!

She said that when I made the purchase, a pop-up window appeared stating the terms of service and that I had to check a box in this pop-up window agreeing that no refunds are given before making my purchase. Told her no, this never happened, and while I was on the phone with the rep I proceeded to "check-out" the same tickets again at TicketsatWork.com and same thing, NO pop-up window, nothing stating what she said. NOwhere on their site (the fineprint at the bottom, the terms of use, etc.) does it state that ALL ticket sales are final/non-refundable. Yes, HOTEL tickets are non-refundable, but these are not hotel tickets.

I asked to speak to a manager, and after 20 more minutes of holding, the rep came back to the line and said she spoke to her manager and he said he would make an exception for my refund, but that I would need to tear up the tickets (in this case, I received a voucher via email) and that I would be refunded, less a 10% processing fee. At this point, I am exasperated. I asked why there was a 10% fee? She said that's what they charge for refunds. But wait, didn't she say earlier they did not issue refunds, ever?

I understand this is not the rep's fault, but TicketsatWork.com needs to get their act together. I now believe they make up the rules as they go along, nowhere is it mentioned on their website that there's a 10% fee for ANYTHING. This is ridiculous, and after reading every other review on here I am glad I did not move forward with their tickets. So, I'll give TicketsatWork.com the 3-5 business days (what I was told) to process my full refund and if that does not happen then I'll make a report to the BBB as well.

Original Review: July 13, 2015

I am currently on hold with Tickets at Work and have been for the past 30 minutes without speaking to a single agent. I had purchased 4 tickets to Cedar Point. After making purchase, there was a notice that within 90 minutes after receiving the confirmation email, I'd receive my e tickets. I received the confirmation email within seconds after my purchase. It's been 3 hours since, and I have yet to receive the stickers. I just want to speak to somebody and ask them to push the email through to me again. I go on my trip in 2 days and really don't want to be down the drain $340. I was impressed with the discount I was able to receive, and I would love to use this site again, but with service like this, I will never recommend this site to anyone.

Original Review: July 9, 2015

I ordered 4 Hershey Park e-tickets at 7:19 pm EST last night and the checkout information said it would take around 93 minutes for them to be emailed. I did not receive them and spent more than an hour on the phone with customer service. The woman I spoke said she would resend them and it would take another 90 minutes to arrive. As I am planning on visiting the park today, 7/9/2015, I'm angry that the tickets haven't arrived even though the money has been removed from my bank account. I would very much like my money back since it seems that I will have to buy tickets at the park.

Original Review: July 6, 2015

I made an online reservation on July 3rd to Excellence Playa Mujeres. I called today to arrange for transportation from the airport (2 days prior arrival) and the hotel stated that they don't have any reservation under that last name or confirmation number provided. It is extremely upsetting that only 48 hrs prior traveling TicketsatWork have not submitted the appropriate information to the hotel. I have two other reservations for July 25th and July 30th to different hotels within US. This is unacceptable. I hope they can compensate for this frustrating episode.

Original Review: July 4, 2015

TERRIBLE CUSTOMER SERVICE!! I purchased two tickets to Disneyland and when I showed up to the park the order had not been processed. I called customer service and waited for an hour and decided to buy the tickets at the park since I wasn't able to speak to an agent. Additionally, the Disneyland ticket booth attendant explained that the directions on the ticket were unusual and she had not seen another ticket like this one from the company. I called the company the next day to explain the situation and request for a refund on my order since it was not processed on the day the tickets specified. They told me all sales are final and the terms and conditions did not allow for refunds.

I explained that it is ridiculous for me to pay for something that I was promised for on a certain date that the company did not deliver. If there were any doubts in regards to whether I would be able to get my tickets on the day I requested then I would have never bought them in the first place. The customer service agent continued to say that the tickets were valid till the end of the year thinking that this would resolve my problem. I explained that I had no intention to revisit the park before the end of the year and that this would not help my situation in the slightest. She continued to bring up the terms and conditions and became aggressive.

Furthermore, I feel that if a service that was guaranteed is not provided on that specific requested date there is no justification in my mind to pay for such service. The customer service agent told me she may be able to process a refund request, but I would be charged a $25 fee or 10% of my order and there were no guarantees that I would get a refund. She then put me on hold for an additional 15 minutes and the call dropped.

I have never experienced such unprofessionalism in a customer service agent in my life. I am currently disputing this charge and would not recommend this service to any of my friends/family. One would think that since this company caters to corporate employees that there would be top quality service. I am completely disappointed in the service I received and was shocked to see that this company was rated so high on Consumer Affairs.

PS tickets were advertised to be $30 cheaper and ended up only being $5.

Original Review: July 2, 2015

Do not, I repeat do not order anything through this company. I made reservations for a hotel in New Orleans, things came up and I had to cancel 6 months before my reserved dates. When I called, I was informed that I would have my money back minus the $25 cancellation fee in 5 to 7 business days. I waited 8 days with no refund. I called back, was told that my reservation was processed on June 30th and that I should have my refund in a day or so. After getting off the phone with the agent, I received an email stating that my reservation was canceled today, 7/1/2015 and that I'd have my money in 3 to 5 days. On top of that, I had to wait on hold for over an hour each time I called. These people are liars and con artists. Don't be fooled by the discounts, the stress of dealing with them is not worth it. Avoid at all costs!

We asked our "customer service" person about it, and she argued with me about it. Apparently TAW booked through "Get A Room," which apparently booked through "Orbitz," and because it has passed through so many hands, no one can find my reservation, to do anything about it. This is certainly one of those "you get what you pay for" organizations. It's not worth the discount to put up with this amount of trouble!!!

Original Review: June 29, 2015

I went to this website through my company to purchase tickets for Universal Studios Hollywood. Their website says in big red letters, "Limited Time - 25% off front of the line tickets." However, when you try to purchase them you only get about 8% off. When I contacted TicketsatWork they basically said, "Sorry, but we won't honor that price." When I asked if there was someone else I could speak to I was informed that the lady I was talking to was "the only manger." Someone apparently made a mistake and didn't do their job by taking the big red letters down. Bottom line, their website pricing is fraudulent and they do not honor the prices they advertise.

Original Review: June 24, 2015

I purchased tickets for Universal Orlando and when I received confirmation email I noticed the day we were planning on going was a blackout date. I called them same day and sat on hold for over 40 minutes to speak to someone. When someone finally answered the only thing they offered was a 10% charge to cancel and rebook tickets. An additional $30 just to change the type of ticket for same price! They offered nothing else. I will be disputing the charge with Amex immediately and don't plan on buying from them again!

Original Review: June 18, 2015

I work at Cisco and my mom is retired Hewlett Packard and I recently went to the TicketsatWork site thinking I was going to get a discount as they advertise 10 % off Disneyland prices. I went to purchase tickets and they advertise 10% off but add taxes and fees even for Cailfornians for a California theme park. California does not charge taxes on tickets for theme parks. They advertise a $272.00 park hopper and then when you get through with taxes and such each ticket really cost you $293.00. Not a 10% discount, do the math. This is false advertising. So when I call up to complain, the company says "well we can cancel it but that will be 10% fee to do that." All I want is the price you ADVERTISE AND NOT TO BE CHARGED TAXES FOR TICKETS THAT NOT EVEN THE STATE OF CALIFORNIA CHARGES TAXES ON. I immediately proceeded to contact the HR dept. to file a grievance.

Cisco mind you has 90,000 worldwide employees.. Surprise - when I talked about my experience, I found out this was not the first complaint about TicketsatWork.com and their business practices were being looked into. My mom was going to contact the HR dept at HP. Again, probably would not be surprised if there are several complaints against these guys from HP employees. I am surprised they don't already have a class action lawsuit against their business practices at TicketsatWork.com. Maybe it's time to start one. I know there is currently a class action against tagged on resort fees and deceptive practices surrounding that going on. I would think this is pretty similar in nature to that deceptive practice of tagging on hidden resort fees. While they do give you a $7.00 discount, that is not a 10% discount off a $272.00 dollar pass.

The practices are deceptive at best, and false advertising at worst. You are better off just buying from one of the hotels in the area or directly from Disneyland because TicketsatWork.com also has inflexible return, exchange policies. And would you want to do business with someone that does unfair practices? Buyer beware. I am sure that as more employees from different companies complain to their HR depts., that more companies will stop teaming with this company. Already combined workforce with Cisco and HP alone, is over 200,000 people worldwide so that is a lot of buying power they would be losing if they continue to get complaints into the HR depts. about this company and their deceptive practices.

The customer service was horrible. We asked to speak to a manager and after a considerable wait time, a woman got on the phone who was clearly the same rep we had just spoken to, not a manager! She stated there was nothing they could do and they were not going to honor their website, we would need to purchase all the tix at the regular price. We were told we should have called because those ticket prices were obviously a mistake! Well, I'm sorry, but it's not my job to call and make sure they are doing their jobs and reviewing their own website! They were not even willing to give us any discounts on those prices to make up for their incompetence. Although we would have been willing to buy the tix at a discounted price we feel they should have offered something to rectify the situation, as it was their error in the first place.

When something is advertised at a certain price, it needs to be honored, otherwise it's considered false advertising! I am completely dissatisfied with my experience with TAW and will be telling everyone I know to run as fast as they can from this company. Beware of what is advertised because those prices are subject to change even after you purchase and pay for them! They feel they have the right to cancel orders and make you repurchase at a different price which, if you ask me, sounds a bit like bait and switch!

I then contacted the Customer Service Ticket At Work line. After being placed on hold for 40 minutes, a woman answered and when I explained my situation, her answer (like everyone else it appears) is that all ticket sales are final and they are non-refundable, non cancellable and non-exchangeable. I bluntly said that I am not trying to exchange it for another product, nor am I trying to get my money back or cancel the tour, I simply wanted to change the date. And from what I saw on the website, that date was still very much available. Per their website, changes to reservations are not guaranteed. That does not mean that they cannot do something about it. After much persistence, they finally allowed me to change my tour date for an additional $25 fee... Should have waited till I got to Cancun just to book the excursion. Albeit it would have been far more painless.

Reviews by Elliot of Phoenix, AZ on Nov. 3, 2014 and Kevin of Ashburn, VA on Nov. 11, 2014 below state the exact opposite experience, and are obviously bogus reviews made by the company, whoever is in charge of this 'consumer affairs' website should do something about it (Hint: Nobody uses the term 'TAW' to discuss 'Tickets at Work' except the people working there, as if it was a well known and respected organization, which it isn't). I am not sure how this fraudulent company was able to convince major events to run with them, but there is obviously something sketch and an investigation should be made. In other words, you will probably save time and do good to the community by calling the cops directly rather than giving away your money to Tickets at Work.

Original Review: Oct. 31, 2014

The problem I was trying to solve was minor and doesn't even really deserve comment. What was so appalling was the customer service. Miranda, evidently a manager, was combative right off the bat, and only got worse. She was so bad that there is no way that management doesn't know about this. It leads me to believe that there is a culture of being rude to the customer as a way of maximizing profits - be rude and hopefully they will just give up their complaint. It reflects on the whole company. NEVER USE THIS SERVICE! It is simply not worth the chance that you will have to call this horrific customer service. I know that seems like a over-emotive word, but it was truth horrific, I have had days of being upset at how rudely, and unjustly rudely, I was treated.

Turn Down Service. If I paid for turn down service then I certainly did Not get money's worth - There was No Turn Down Service At All. The floors in the rooms are not carpeted (not sure if it's a plus or not but they did not look washed). The day of check in I found a plastic tag holder (for new clothes) that should've been swept up and mopped up. The bottom of the shower curtain had mold on it - without question needed to be changed. I found a Palmetto Bug crawling up the wall on another day and had the disgusting pleasure of killing it. The walls are paper thin, no exaggeration - you can hear everyone's conversations on both sides of you and if you are blessed as I was to have someone above you forget about sleeping because all you'll hear is the pounding of their feet or the rolling of their suitcase - I think the person above me was the worst. I have stayed in many hotels and have never experienced such a lack of soundproofing.

On Monday it was 2:15pm and my room still had not been cleaned, there was also no housekeeping cart in sight. When I spoke to someone about it, they passively asked if I would like someone to go there now to clean it? It's 2:15, when did he think I wanted someone to come? At Checkout?

There were Never any towels at the pool. Never Ever. Resort Fees? Last but I feel was the most important - The first night when I got to my room I decided to ask for more blankets, I picked up the phone to call the front desk and there was no dial tone, nothing. I jiggled the wire and still nothing. I called the front desk with my cell phone alerting them of the problem and of my request for blankets. They returned with a replacement phone. The phone was still intermittent as far as I was concerned. The eve of checkout I wanted to call the front desk to request a wake up call and the phone was not working. I had to repeat the whole cycle from the first night. This phone seemed to be working but of course I now have huge reservations as to it's dependability. Funny thing though wasn't the phone part of the resort fees? Some people would say that the phone really isn't an issue since most people will use their phones to set an alarm. That should not be the only option available. There was an alarm clock but funny thing, the alarm function would not work at all - the hotel probably knows the walls are so thin that the alarm would wake up the rooms next to yours!!

My parents do not have a smart phone and rely on alarm clocks or wake up calls. What about in the event of an emergency a guest should be able to push one button and have the front desk on the phone. Are all of these issues the reason why the line item is called Hotel Recovery Fees? The hotel knows of these issues and needs to overcharge guests in an attempt to start fixing these issues? No matter what or why their reason as you can see from my experience I feel robbed of my money, my trust in any Wyndham hotel and have learned my lesson regarding booking through Tickets At Work. For Tickets At Work to state that this was a "special low rate" and then have the audacity to blast you with such exuberant fees is disgraceful.

So basically, they took my money in exchange for nothing? I got no service or product for $273.12! Granted I should have checked the site first for park schedules (it was hot in San Diego and it was a Thursday so I had not reason to think), and I admit that responsibility, it would have been good customer service to just extend the exp date to more than 4 days to enable me to give them away or give as gifts. Why are they still in business with poor customer service? This company would only benefit you unless you are absolutely sure you are getting exactly what you want and what you are paying for!!!

Rep: "Let me repeat, we do not offer refunds or exchanges."

I was dumbfounded at how this is the response a customer service rep would give to the issue that wrong tickets were issued. No offer to look into the issue to see if it is legitimate, no offer for what I can do to verify the tickets, etc. I had to ask for a manager (obviously) and the manager said she cannot look into my account and she would create a request to the 3rd party company that issues the tickets (this in itself is super sketchy) and it would be 3 business days for them to verify if my tickets were correct. I tried to explain that it said $65 on my tickets, offered to forward them to her email along with my invoice for the $75, explained the side orchestra and orchestra and she just said there is nothing she can do (this is concerning if the manager can't even look into any potential issues). 3 days later, no call back as promised but new e-tickets sent to our email. We opened the tickets, and they are still the wrong section - but NOW they have posted $75 on the ticket instead of the $65 that was there before.

I do see a lot of complaints about people purchasing the wrong tickets and therefore the customer is at fault, etc. But I can assure you that I have the invoice for the correct seats purchased and separate from that I directly talked to a sales rep at the vendor to get all of the information before making the purchase. I was never trying to get a refund or anything else against their policy, I simply was looking to get the tickets that I had proof or purchase for. Since this company is through corporate work perks, it never occurred to us that it could be a fraudulent scam type of website. We now know that we were fooled, and we have contacted the corporate perks to inform them to remove this vendor.

It is very appalling how this has been handled. If you work for Tickets At Work: I completely understand that you have multiple customers a day complaining and arguing with you, people who purchase wrong things and then try to get a refund, etc. It is too bad in my instance that you would not give it the time of day to realize someone on the ticketing end had messed up, and that the customer was not at fault. I understand it is natural to take the defensive approach but if you work in customer service, especially if you are a manager, you should learn to treat each case differently and you should uphold customer purchases with the correct tickets issued. I'm not even asking you to be apologetic like in real customer service, but to just issue what was paid for.

I did not want my money back or to cancel the tickets but just to change it for what I thought I had purchased which was 2 Adult tickets to the Zoo. It would have been more money and I was happy to pay the difference to get what I originally wanted, but when I spoke to the manager, she did absolutely NOTHING! I then had to purchase an additional adult ticket putting me out $114! This site did not save me money; it was useless to help meet the customers' needs and I will never refer people to this site and being a retail employee I will have nothing but horrible things to say.

That's not the problem. The real problem is that T.A.W. presents itself as providing major savings when, in fact, it does not - at least not for Disney passes. Take their current offer of $465 for a Disneyland Deluxe Annual Pass. This seems to compare quite well to Disneyland's own site's offer of $499. That's $136 savings if you're buying passes for a family of four. The difference is that if you click through to buy the passes at Disneyland (try it - enter bogus info if you must) you'll notice that Disneyland adds no taxes or fees of any kind - $499 means $499. Click through to buy at Tickets At Work and you'll get a "taxes and fees" surcharge of $32.23, making your total savings $1.77 per pass. To make matters worse, you've now inserted a middle man between you and the Mouse.

Some defend these charges as taxes that Tickets At Work must pay in its home state of Florida. Not true. Click on the "taxes and fees" explanation and read the fine print: "For purchases of admissions in jurisdictions outside of the states in which our Company operates, the 'taxes and fees' may include a tax recovery charge equal to the amount billed to us by our travel suppliers for any sales taxes and/or governmental fees assessed. ANY REMAINING AMOUNT INCLUDED IN 'TAXES AND FEES' AFTER SALES TAX AND/OR THE TAX RECOVERY CHARGE EFFECTIVELY REPRESENTS A SERVICE FEE CHARGED BY US (emphasis mine). For a detailed breakdown of 'taxes and fees', click here." If in fact you do 'click there,' you will find that there are taxes of $0.00. All the extra money is for fees. All of it.

This isn't to bash what may be a fine company. I have no complaints about it. The fees may very well represent T.A.W.'s only source of income. All I'm saying is caveat emptor. Check those other sites to ensure you're really getting a good deal, and if you do have customer service problems (and again, I'm not saying you will), remember you can always threaten to take the issue up with your employer's H.R. department.

This is when the fun begins... First, Tickets at Work tells me there is a NO REFUND policy so they can't help. Once I speak with a manager and threaten a charge back, they are suddenly able to cancel the tickets... with a 10% penalty. Really???? I called them 10 minutes after I made the purchase before the tickets were ever issued so there is absolutely no reason why a full refund shouldn't be processed. I then had to ask Crystal 3 times before she agreed to send me an email confirming the cancellation (at the 10% penalty). Tickets at Work's customer service is poor at best. Steer clear of this company!