StubHub Reviews

I purchased 2 tickets in Dec 2018 for Lady Gaga's show in Vegas for May 2019 show. I received tickets within a couple of weeks. All seemed good. I just received (2/20/19) an urgent email from StubHub letting me know that my order was cancelled and tickets received are no longer valid... What? I immediately called. Yep, cancelled. And will be giving me a full refund. Well, that doesn't help me since I have already purchased airline tickets and paid for hotel in the advance (non-refundable). And to purchase Gaga tickets now, they are double the price (paid $1,000 for two... Now a bit over $2,000 for two).

I have learned a lesson. Never buy or sell through StubHub. This company's offshore team is clueless and can do a thing. They don't have managers. I stayed on hold to see how long they would leave me. 1 hour and 20 minutes. Crazy bad. Just confirming what is out there.

Update on 03/06/2019: The original date for Chelsea FC vs Brighton FC was 23 February, then it was changed on 24 February, then on 16 March... Yesterday I received an email from StubHub, that the event is on 12th of May! And this is a fake date again, because according to the Premier League program, there are other matches on this date - Leycester/Chelsea and Brighton/Man City!!! In fact, а real fixed date for Chelsea FC vs Brighton is nowhere announced at this stage!!! I used the form on their webpage to contact them, wrote several emails to ask why they give false dates - they no answered me. NEVER USE STUBHUB!!! NEVER!!! Use Ticketmaster instead.

Tickets selected at time of purchase were swapped at delivery for much poorer seats. Price charged for these inferior seats was at premium price of selected seats. No exchange or refund policy. No one accessible to speak to. What a horrible, infuriating experience. I will share this everyone I know. Please do the same. Do not ever use StubHub.

Had a wretched time getting these tickets with absolutely no support from StubHub. There was an issue with the sorting depot which I assume was caused by the website that resulted in me not getting my tickets delivered on first attempt. Except there was not first attempt, or second attempt or 3rd attempt to deliver. After contacting StubHub they could literally not be bothered to help me get a hold of these tickets. "24/7 customer support" - absolute rubbish. Almost lost out on more than £200. Managed to only get my tickets 1 hour before the game. Ended up hating the whole ordeal and would have rather not gone to the game given how much rubbish I had to go through to get the tickets that I paid a fortune for. Would NEVER recommend StubHub.

StubHub makes their money by ** over their customers, plain and simple. Because of an error on THEIR WEBSITE, something that I had absolutely NO CONTROL OVER, there was an issue with a ticket that I put up for sale, and they held *me* responsible for it - for a problem that the failings of THEIR USELESS WEBSITE caused! They took nearly $100 out of my bank account as punishment, and I never got paid for my ticket sale, even though my ticket *was* sold!!! Their customer service is absolutely abhorrent and essentially non-existent. They steal money from people, send them generic and canned responses when they're confronted about it, refuse to give out the contact information of "higher ups" so that you literally have no hope of getting any actual help, etc. Never again will I do any sort of business with this horrible group of scammers, and I'll make sure that no one else I know does, either! DESPICABLE BEYOND MEASURE.

Purchased 2 tickets to Backstreet Boys in Las Vegas from Ticketmaster but was gifted 2 better seats from a friend shortly after. Setup my StubHub account and listed the tickets for sale using the QR code picture option and they sold within hours. StubHub then locked me out of my account so I cannot retrieve the funds and will not talk to me except for the "we have your money" notifications. Scam company - I do not recommend.

I purchased 3 tickets for a basketball game that came with a $25 concession voucher per ticket. This was the reason I chose the tickets. And was clearly stated on that each ticket had a $25 voucher. Once arriving and trying to cash in the voucher, only 1 ticket had the $25 voucher, leaving me a little embarrassed trying to cash out the other 2. I contacted StubHub the following day. They told me that only 1 ticket had the voucher. After proving that all 3 had vouchers they would credit $50. I wasn't able to get my refund for the tickets. FanProtect is not 100%.

On January 26th I purchased 2 tickets through the Stub Hub website to see a show in Irving, TX that same evening. I downloaded to the Stub Hub app to easily access the tickets upon arrival. When I arrived at the venue, the Toyota Music Factory, I was informed at the door that the tickets were invalid. The staff attempted to scan the tickets from 3 different scanners, and subsequently referred me to the Box Office for support. When I arrived at the Box Office I was told that they were unable to retrieve the ticket information from what Stub Hub provided via the app, (QR Codes instead of barcodes), and that according to their seating chart, the seats were already checked into. The Box Office manager told me I would need to contact Stub Hub for assistance.

DO NOT USE THIS COMPANY, COMPLETELY INCOMPETENT!! I purchased tickets from this site, stupidly I had selected the wrong date... I called the customer services immediately, but they advised they could not cancel the order even though it was 5 minutes prior because the money is with the seller, it turns out this was a complete lie. This meant I had to pay the admin fees and I was forced to re-list my tickets, luckily enough I re-sold these tickets, as such I will never see the tickets as they changed the address on my original order to that of my new buyer...

I purchased 2 tickets to the rodeo for March 14, I received a phone call after I had received my tickets stating that they mailed me the wrong tickets. I received 4 tickets for a different event. I was told that I would need to mail them back. I was provided with the email address. I mailed them back but never received my 2 tickets I purchased so I called and talk to the agent and was told that my tickets had been sold after being told once I send the other tickets back my tickets would be mailed to me. Asked for a manager. Was denied and told that I would receive a call back in 2 hours and of course I'm still waiting. StubHub is a ripoff and does not satisfy its customers when they screw up. Based on the reviews this is a common practice, will never purchase from them again.

I had misplaced physical tickets mailed to me from a StubHub purchase, traveling out of state to Lakers game. I called customer service, was told that they couldn't do anything to replace tickets but could try to show Staples Center ticket office my StubHub receipt and seats for reprints. At Staples office, I was told that my seats were actually resold on the Lakers ticket exchange and I wouldn't have been allowed entry even if I had the physical tickets, as they were scanned already. So I purchased tickets I couldn't use from StubHub.

Purchased tickets online thru this company for the 2nd night of a 2-night event. They swapped the nights on the confirmation so when we arrived at the event, we were informed our tickets were no good since the event purchased had expired. The event box office employee told us STUBHUB makes a habit of this practice. BUYER BEWARE! THIS COMPANY IS FRAUDULENT!

I purchased 6 tickets for a concert, and received hard copy tickets through UPS. The night before the concert I looked for the tickets and couldn’t find them. I must of thrown them away by mistake. I called StubHub right away and they told me they would contact the seller to see if they would be able to send me an email with electronic tickets. Finally the next day after calling all morning about 4 times they told that they got in contact with the seller and that because they were hard copy tickets the seller wasn’t able to generate electronic tickets. I was mad and decided to purchase another 6 tickets, but the cheapest ones since I had the email with the seat numbers that I had purchased originally purchased.

I tried to buy 2 tickets online, but kept getting an error message. I called StubHub to purchase the tickets, but the representative said those tickets were no longer available, even though it showed that they were on my end. She said the only seats available in the same section were $300 more than the price of the tickets I tried to purchase. I had to tell my grandson I couldn't take him, after I told him I would. I believe this is a scam. They post two very reasonably priced tickets that can't be purchased online and tell you they are no longer available so you buy higher priced tickets. I'm very unhappy. Will never do business with StubHub.

I ordered tickets "Tickets" on StubHub. NOT ELECTRONIC TICKETS OR ELECTRONIC DOWNLOADS. I specifically always select TICKETS to be delivered by UPS. Well my 2 tickets arrived and they are black and white copies of a PDF 8.5 x 11 inch black and white copies of tickets. I contacted StubHub who informed me these tickets are valid. I told them I ordered tickets not a PDF to specifically avoid PDF type tickets. I told them their own website states "When selling tickets on StubHub, you need to deliver them to the buyer the same way they're received from the primary issuer." Last time I checked PDFs are not mailed to anyone!! I am holding black and white copies of PDF tickets of which I did not order.

Ordered four tickets to an NHL game but the confirmation email came up with an error page saying a different email accepted the tickets. When I contacted customer support I was greeted then put on hold for 10 minutes. The process then repeated. I would talk to the representative for 5 minutes then be placed on hold for ten. An hour and a half later I'm informed they will need to call me back the next day. Two days later no callback but I instead receive a survey asking how well the representative fixed my issues. So I call again and am told that they can't help me because another agent already has notes open on the case and that they can only leave him a note. I will never use this service again and I will encourage everyone I meet to not use it as well.

I want to start by saying I have never written a negative review for any company, service, product, etc., and I’ve been trying very hard to hold back on writing one for StubHub. But, at this point I am BEYOND frustrated with their customer service. For more than a month now I have been going back and forth and back and forth over a $300 refund I am owed. On January 4, I was told that the refund was confirmed, and that I should expect to see it refunded to my PayPal account within 5 business days. More than a week passed and I still didn’t see anything in PayPal – and from there have been given the runaround for weeks. Every time I call, they “escalate” it and the person I finally land with tells me they can’t help me over the phone (including being able to provide me with a transaction number so that PayPal can help try to track it) and that I need to wait to speak with someone through email.

Do not ever use Stubhub. I recently sold tickets to a concert and they stole $90 from the payout claiming that I double sold some tickets in 2016 and this is a charge on that. I don't even believe it's possible to sell tickets twice. I keep all of my emails, searched my emails and nothing was ever sent to me stating this fact. They are dishonest and will steal your money. Don't go through them.

I've been in an ongoing battle with StubHub for the past 3 months with this company. In an attempt to make a long story short-ish; I sold 1 of my 4 NFL tickets through StubHub. The other 3 sold on Ticket Exchange, and the StubHub app wouldn't let me remove the listing. Within 30 seconds of selling on Ticket Exchange, I then received notice that it sold on StubHub. They had been sitting for days before this point, and ironically they sell on 2 sites within 30 seconds. Whether this happens to be a coincidence or not isn't for me to say.

I went on to buy tickets for a show in New York. Unfortunately, I accidentally clicked on the wrong date. I called customer service IMMEDIATELY after buying the tickets to inform them I had clicked on the wrong day and I wanted to cancel. I explained that I wasn't even going to be around that weekend to accept the tickets that were being sent to me and it was going to be too late to resell the tickets once I did receive them. They still refused and the first customer service agent I talked to hung up on me. I understand their policy that they've already told the seller that the tickets were sold. However, I seriously doubt that the seller was able to run to the ship the tickets less than 5 minutes since I clicked buy on StubHub. I'm now going to buy the correct tickets that I wanted to buy unless that means I have to go through StubHub. I'd rather not go see the show after going through all that.

StubHub is a horrible company. Bought Bob Seger tickets months in advance. Printed tickets and they were invalid at two different doors. Pulled up the email for scanning and that was invalid as well. Tried to call StubHub at venue and no answer. The ticket box office tried our tickets as well. No success. They had many people around experiencing the same trouble. The box office made an announcement that lots of fraud is happening with third party sellers. People sell the same tickets over and over again or tickets were not real from the beginning. If there was a true valid ticket and it was sold numerous times, the first person to arrive at concert will get in the venue when scanned. All others will show invalid for the seats. Our credit card company issued credit and now StubHub is disputing trying to charge it back to us.

This company should be party to a class action lawsuit in my opinion. Be VERY careful listing your tickets with them. We attempted to list our tickets and after the final step no tickets showed, so we re-entered them thinking they had not successfully listed. Apparently they had sold so fast that they didn’t show. Seeing nothing listed we relisted them. They sold again. We were held financially responsible for them and they charged us $600 extra! The system should alert you and say “Hey! These tickets already sold from this seller!” StubHub has a responsibility to design a system that protects sellers from this. The manager hung up on me. So frustrating. We will never use this company again.

Last week I got the urge to go to the Elton John concert literally just days before his Portland concert. StubHub was the only source I could find. Bought two pretty good tickets. When we arrived at the gate we were told the tickets had already been scanned and were no good. We were directed to the Ticketmaster ticket office where they confirmed the tickets had been already scanned. They gave us a toll free number to StubHub customer service. The service agent that answered our call took our information and then immediately passed us onto a fraud agent. He was able to confirm our tickets where invalid. He suggested we get back into line and he was going to forward us new tickets, which he did.

This was my first time trying to sell tickets on Stub Hub. I had priced my tickets at a certain amount. After editing the sale apparently I made an error. One of the three tickets sold for the mistaken price. I called to try and correct the error but they could not and told me I would be charged 40% or more in fees because of a mistake. So please DO NOT MAKE AN ERROR. YOU WILL BE CHARGED DOUBLE!!! They leave no room for error.

My first StubHub experience went terribly, inconceivably wrong. I decided to blow my annual entertainment budget on 3 Elton John concert tickets this a.m., StubHub confirmed the order so off I went on my merry way. Hours later, during my lunch break, I happen to check email and find these words in an email from you, "Hi **, We found an issue after receiving the following order from your account. For your protection, we've cancelled this order and temporarily locked your account. Please contact us and we'll help you fix this."

Last fall, I took my gf to NYC to see a show. Bought the tickets through StubHub because it was sold out. Traveling from Baltimore, we went up for the weekend. Hotel, dinners, etc ran about $1,000. Tickets were another $400. Got to the show and our tickets wouldn't scan. The box office said they were apparently double sold, and that it happens a lot with StubHub. StubHub gave me a refund and a credit of 20%, but the show was sold out, so our weekend was wasted.

Week of 1/1 we posted (4) United Club Chicago Bear Playoff tickets on StubHub for $450 a piece. Several days later, we never received any notification from StubHub on status of tickets and our listing disappeared. We unknowingly went to the game and thus were turned away since our tickets had been re-sold online via the "Barcode", rendering our actual paper tickets invalid. When I contacted StubHub, they denied any wrongdoing. Sariah from StubHub's Trust and safety team, explained our account was never hacked, and the listing for our tickets were taken down "one ticket at a time" and resold on Ticketmaster. She instructed me to deal with Ticketmaster direct, since they were the vendor whom sold the tickets and StubHub's hands were tied. I said I do not have an account with Ticketmaster and they would not be able to help.

Recently bought tickets to NHL game in Anaheim. Paid $600 for 6 tickets, for which they sent me an email that said I could use mobile app which I tried to use but couldn't install on my phone. So instead I printed the tickets. When I went to the game they wouldn't allow printed tickets in anymore. We missed the game. When I called StubHub they refused to give a refund, didn't offer even partial refund or talk to supervisor. Unbelievable.

I purchased tickets to an event. I had no idea where I would or could park. I seen that StubHub was advertising for parking for event, didn't say 3rd party seller and said it was 0.05 miles from parking spot to event. I purchased tickets for a total of $24.95 + fees of $7.25 = $32.21. The ONLY INFO provided was that it was 0.05 miles to venue. I HAD TO PURCHASE IN ORDER TO GET PARKING DETAILS. Once I received details I noticed that it said SP+ parking operated lot. Further only allowing my vehicle to be parked from 5 p.m. to 5:00 a.m. So I went to SP+ parking site and find had I went directly to their purchase site that from 5 p.m. to 5 a.m. (said daily parking 18 hrs) would have been only $11.25 + $5 into weekend and 24hrs would be $25 for 24hrs weekend rate.

We had a very negative experience with StubHub. We purchased a very expensive ticket for the Premier League for my son and his 21st birthday. A dream present for him. When he got to the match, the seat was completely different to the one we purchased. StubHub admitted it was their mistake. And yet, despite their Fan Protect 100% guarantee, we had to fight for a month with them to get a fraction of the refund. Terrible service. Misleading advertising. I’d never use them again.

My husband and I purchased tickets in October 2018 to the Peter Seeger concert which will be January 11 in Tennessee. We were not able to go so I went back to StubHub to sell them... Which I did... I actually took a $50 loss but was just happy to recoup some of my money. Yesterday I received an email from StubHub that they are charging me for the cost of the tickets because they were NOT VALID TICKETS! What? Hello... I bought them from you... So now I am going through the hassle of reporting them to PayPal, Better Business, ConsumerAffairs and you the consumer!

I purchased very expensive seats Courtside Row 1A. The section on StubHub website showed the section as 1 row. I viewed the picture from the seats. It showed Front Row courtside just as I was looking for. I viewed Row 2. It showed a 2nd row seat with seats in front of it. When we arrived at the venue we were seated behind another row listed as Row 1 with seats directly in front of us. We had 0 elevation and it was extremely hard to see. When I called StubHub they ramble and ramble and do nothing. What a waste of a company. I may dispute the charge but will reach out again to the senior leadership team. Such a fraudulent sale. They should be ashamed. Indiana Pacers and Bankers Life Fieldhouse was the venue. Proceed with caution.

STUBHUB IS THE WORST COMPANY EVER! DON'T DEAL WITH THEM! I tried to preorder Kelly Clarkson tickets and somehow got taken to the StubHub website. I accidentally purchased the tickets for Fresno which should of been for LA for over $200! I tried to get a refund for the mistake but StubHub refused to work with me or give me a refund. I opened up a complaint with my credit card company and they refused to give me a refund as well. Here is the thing StubHub refuses to give me my tickets until the day before the concert. Since Fresno is not close It is unacceptable that I get the tickets the night before. They are basically unusable. This is ridiculous. I paid for the tickets. Give me the tickets! This is such a rip off! Never do business with them. Their customer service says they want to help but they don't! It is all a scam! A VERY DISGRUNTLED CUSTOMER.

I was searching for seats at a Queen concert in July in Wash DC. Clicked on several seat locations back and forth, picked 4 in a good section, saw almost $700 in my cart, loaded my AmEx card info, hit OK and Voila, the site said, "Your Cirque du Soleil tickets are all mine!" Just a few problems here: I didn’t buy those tickets and the performance started in 45 minutes and I live 4 hours from DC. I feel these were dumped on me fraudulently. I called StubHub literally seconds after seeing this and they said tough luck, they wouldn’t help.

Bought World Cup Junior Hockey game tickets on Dec 30th in Vancouver BC, as the New year treat for my sons. When arrived to Rogers arena tickets were scanned but we've been told someone scanned same tickets barcodes earlier. We didn't get any error messages from StubHub nor replaced tickets. When calling customer service, they said the seller should have left us voicemail about some "issue" with the tickets. When I asked why not email and replaced tickets, which they said it was a good question. As a result - two upset sons, and we had to go home, as new tickets at the site were pricey. They offered a refund, let's see what we get with that. Will never use their "service" again.

Ordered tickets for soccer game in Manchester. Problem with hotel accepting original delivery before we arrived so tickets returned to seller. Still 10 days before event and I immediately contacted Stubhub to resolve. Spent full week on web-chat, phone, completing forms, but never got a single reply - every chat agent committed to getting back to me but never did. Finally the day before the game they confirmed the “trusted” seller had received the returned tickets but was under no further obligation to give me the tickets I’d paid for. They didn’t have to remail, and I even offered to collect them but was refused. This is a complete scam - because of 1 mix-up at the hotel reception the seller can refuse to give me my tickets and Stubhub were no help at all. I’ve submitted a formal complaint, let’s see if they respond. €500 lost and two sad sons - Happy Christmas!

Placed Snowglobe tickets for sale on StubHub only to find at last minute that tickets could not be transferred via mail in time so attempted to cancel sale since it could not occur. Even after attempt to cancel transaction, Stubhub charged $84 for 40% fee for tickets that were never sold on site. Attempts to resolve with customer service were useless as they were unwilling to reverse the fee nor even reduce the fee even though no transaction occurred on Stubhub. Complete lack of customer service, absurd policies and lock on market for innocent buyers/sellers seeking a safe place. Craigslist is sadly a safer place then Stubhub for ticket sales. Last Stubhub visit!

I was selling tickets to the SEC championship game on StubHub. While monitoring the prices I decided to lower the price of my tickets. It's simple, you go to your account. Lower the price of the tickets and re-post. Within a period of minutes, the time it took me to log into the site and re-post the original tickets sold and the re-posted tickets sold. They are telling me their system doesn't track the sell of seats and that I am responsible for the double sell of the same seats. The facts as I see them: They do track sells because I was sent an email that indicated an error had occurred. They will not let you speak with anyone. I requested to speak with someone multiple times. They will not tell how much they paid for the replacement tickets or why wasn't the buyer notified that they seats had been sold and purchase other seats on the site.

I purchased concert tickets online but StubHub failed to deliver. I contacted them numerous times and each time I was told that they would review my case. I am still waiting to receive the refund. Stay away from this company!

If you want to buy the tickets in StubHub, please ask Jesus to bless you. If it has any problems occur, StubHub staff doesn't help you. Even I prove the ticket was fake and not exist, they don't refund to you. Paid a huge service fee and got the ** service. I sent a comment here few time and StubHub replied to have someone to follow and until now "No". Please think it clear when you choose their service. Very painful!!!

I purchased two tickets to go and see Elton John's Goodbye Yellow Brick Road tour from StubHub on July 04, 2018 and put the charge on my American Express. Tickets were promised on Dec. 10, 2018. Show was dated on Dec. 12, 2018. Around Dec. 10 I received a email stating that my tickets would not be delivered until Dec. 11. and on the same date I received an email stating the ticket seller did not deliver the tickets on time and no tickets were available. I requested a refund which they did provided three days later. The show was for my wife birthday, which we could not attend. So StubHub had my money for 5 months and now I did not get my tickets. Bad business company, I will never buy from them again.

I purchased tickets through the venue vendor for the national volleyball tournament in Minneapolis. We fully intended to go. However, due to unforeseen circumstances, we were unable to go. I waited until after the regional finals were completed to post the tickets on StubHub. I selected the flash ticket sale on the website because I have never had actual tickets that I could not electronically transfer. There was no description of what a flash sale ticket was. If I had chosen the hard ticket option, I wouldn't have been able to sell them. My tickets sold on the Wednesday prior to the event. I filled out all the paperwork as provided to me by StubHub.

I bought my boyfriend Toronto Maple Leafs tickets - Sec 120, Row 2. This was for his birthday. To be honest, I was extremely nervous purchasing these tickets because they're SO EXPENSIVE, almost double the retail price and there were a ton of negative reviews and I was afraid I'd get fake tickets and get denied at the door. My best friend purchased tickets from StubHub before and told me they're pretty legit and never had a problem. I took a huge gamble on these and bought the tickets for $500 each. The day of the game, I was literally shaking in fear and prayed the tickets were real and they would scan properly and thank God THEY DID!

My daughter gave me a $100 StubHub gift card in December of 2017. I tried to enter the code and PIN into my online profile, but it would not accept it. I started calling StubHub to resolve it and since last March I have spent over 4 hours on the phone with them. I still can't use it. Now they claim that they have figured it out, it's December 21st 2018. Still no results. I have lost tickets I wanted 3 times now. This company does not give a damn. If it doesn't show up in 24 hours I'm going to throw it away because I can't stand the grief of realizing they ripped off my daughter and I. Terrible!

I have used StubHub for ten years selling NFL tickets (almost 100 games) always in pairs. This week I found that Stubhub split off one of the tickets, leaving the other unsold. The associate I spoke with admitted error and assured me they would reimburse. Next day however another individual gave a circular argument insisting it was my fault. Maybe for the best as I had grown tired of their extortionate fees and am ready to move on. If you are a seller look elsewhere. These people do not value loyalty. Can you not give zero stars?

I listed tickets in a section listed on my tickets. The website accidentally listed them as box seats even though I put them in the right way. Right Section and Row. The seats with that section and row are not even offered in box seats. They had a search engine issue but wanted to charge me 40% fee and cancel sale saying I listed wrong. It was a website error and they won't admit it. Never selling here again. Lost tons of money!!!

We listed our NCAA tickets on Stubhub and were offered two options - paper tickets or Flash Seats. Although I had paper tickets the time to sell part was past so I researched Flash Seats. I located the venue and found that you could convert paper to flash seats at Target Center which was where the event was. I listed the tickets as flash seats. My tickets sold and I went to transfer via flash seats. When I did this my transaction was denied and I soon found out NCAA restricts flash seat conversions.

I will never use StubHub again to sell tickets. Their system is very confusing when trying to sell tickets for "open sessions" and despite contacting their live chat agents two times the day that I posted, I received an email from them AFTER the event stating that there was an error in my posting and they were taking back my payment! Even though their own agents didn't catch any error. They were awful to work with. Despite their fees, there is no support or acknowledgment of their error.

This company needs to be shut down. They some crooks. Been a Lakers fan for 20 years. Bought my tickets with StubHub. Fly 3000 miles to L.A to see the game and get denied at the door. I'm so pissed off.

So I guess now they have a variable ticket fee for the seller, I found out this morning it's 10% to 15% depending on the concert...WTF! I have now decided to just go with TickPick fewer fees for buyers and don't want to deal with StubHub unethical way of running a business. I did not get an email on the change of fees or it is also not listed on their website.

In fall 2018, we purchased $436 tickets for an event at the Fox Theater in Atlanta, GA. Upon arrival we discovered that our view of the stage was completely blocked by sound equipment. The Fox box office told us that the original purchasers of the tickets were informed of the issue at the time of purchase. The tickets were then resold to us via StubHub at premium rates. We left the theater and called StubHub immediately. We clearly explained the fraud perpetrated by the seller. StubHub refused any responsibility because “blocked view” wasn’t printed in the tickets. We lost the cost of the tickets, the concert opportunity, and confidence in StubHub.

Sold tickets for the first time on StubHub via a mobile upload. For some reason - software or buyer error - the tickets didn't work & they charged us $48 for a $108 sale. Relisted the tickets as instant download, they sold again & worked just fine. So seller beware, it's probably buried somewhere in their user agreement that they can charge you 40-100% of the sale if the buyer has a problem with the tickets, regardless of whether the tickets prove to be totally valid. Was also hung up on the first time I tried to reach customer service - not a user friendly/customer supportive service.

I purchase Starlight tickets for the Phantom of the Opera in San Antonio, Texas. The tickets I purchased were suppose to be Row 1. What I got was Row 3. Definitely not what they advertised or what I received. I spent $600 for these tickets. Starlight seats come with VALET parking per each ticket. I received one valet parking on one ticket. On the other ticket you can clearly see that portion of the ticket torn off. That is a BIG problem since we will be arriving in two separate vehicles. Not impressed with the service!!! In my opinion it is FALSE advertisement!! EXTREMELY disappointed customer!!!

I sold tickets on StubHub and received payment. StubHub contacted me a week after the event and said the buyer's tickets were invalid and when the buyer went to their seats they were taken. StubHub asked me to provide my receipt and a scan report from the venue, which I did. And that was the end of the investigation and they charged me $567.

I bought two sets of tickets, 2 & 2 from StubHub for $100 ea. $400 total. Because they require you to "Accept the tickets" as like a double opt-in, I did not receive the actual tickets until the day of the event. So StubHub took my $400, I knew I couldn't attend so I listed all of the tickets for sale on their site. No one could bid or buy on them because I had not accepted them (but I had paid for them), so I kept dropping the price. Once I accepted the tickets day-of they were sold immediately for 1/2 of what I had paid. Loss of $100.

I bought tickets for my kids and myself for the ACC Championship Game. Get to the gate, tickets are ‘invalid’. Call them immediately and have to go through their process. They can’t get others, and after an argument, agree to send me a full refund. They follow up with an email confirming same. Next day, I get confirmation of a credit to my account, HOWEVER, it is for less than 50% of the cost with no explanation. I had called twice yesterday to see why. The first person after going through the process/discussion, says someone in the ‘claim’ department would have to call me back later. After no response from them, I call back. Same runaround, nothing but passing the buck and avoidance of answering questions. Finally, get a ‘manager’ on the phone. He gives me some excuse about needing to investigate the incident.

Ordered tickets to a concert in Las Vegas. Ordered then a month prior to the actual event. Fast forward at concert and go to pull up tickets on the app and it's empty. They sent a email saying the tickets they had for a month were not good for some reason. I doubled checked my email and it had gone to my junk email 2 days prior. I received no phone call. Used their chat line one hour prior to the concert. Hold time on their phone line was over a hour. Basically concert had started had they pulled all tickets. Game over. They said, "Sorry nothing we could do." They could of done a lot before this happened. Thanks StubHub for making this weekend a weekend. I'll never forget for all the wrong reasons. StubHub sucks. Also footnote. I was told 2 to 5 days for refund and here it is day 8 and they say monies are being processed.

On Saturday 11/24/2018, an attempt to purchase four Lakers vs. Boston Celtics tickets by myself and three family members. To begin the process of purchasing the tickets which totaled over 1900 took over 2 hours of attempting to purchase. The longer process begin with the system kept kicking us out when we got to the final step to purchase, two when we got past that step the system was stating the tickets were no longer available to purchase. At this point we decided to call StubHub customer service to see if we could get this issue resolved. Lo and behold the customer Representative was having an issue as well. A different one. At this point we're on the phone another hour attempting to purchase these tickets. Once the Representative was able to get into his system and locate the tickets we were trying to purchase the price amount had changed.

For my 50th birthday my wife and I purchased tickets to Hamilton in Chicago through StubHub. It was a much-needed getaway after some recent challenges with our kids and lots of hard work at our jobs. In addition to the considerable expense of the tickets, we flew a long distance and made hotel/dinner arrangements, with the show being the featured event of the weekend. We got to the show with our %100 guaranteed tickets and found people in our seats. We were told that their tickets were valid as well, and they arrived first, so we were out of luck.

I sold a couple of paper tickets for a concert about a week before the concert because two of my friend were not able to go and I needed to get rid of the tickets. StubHub gave me the UPS label to print use for shipping which I did right away for overnight delivery. The day after the tickets were delivered, StubHub called me and told me the buyer had misplaced the tickets and asked me to see if I could get reprints made. I reached out to see if reprints could be made and was told the reprints would be made available at the venue and that I just needed to pick them up at will call and show ID. I notified StubHub that I could get the reprints for the buyer. They then told me the buyer had not actually lost the tickets but had them sent to the wrong address and they told him to try to locate them.

I attempted to sell my tickets on stubbing and received no notification the day of the sale that anyone bought them. I decided to sell them on Ticketmaster where I was able to be notified about a potential buyer and do my end of the bargain to transfer the ticket to them just like I did. 20 days later I check my bank account and I’ve been charged 121.50 dollars from StubHub. I was only selling my ticket for 80.

Yesterday I purchased tickets for my family to experience our first NHL game through my son-in-law's account. 3 tickets in lower section $142. On email tickets read, "Sorry. Tickets have already been claimed," so as driving to game communicating with customer service that disconnected us 3 times and had us on phone for 2+ hours we finally spoke with a supervisor.

StubHub decided to steal more than $300 from me. I sold 1 ticket through StubHub for a Twenty One Pilots concert at Amalie Arena and the buyer accused me of an invalid ticket the day of the concert date. So then I get contacted by Matt through claim support and get charged $300 when the ticket was only worth $100!!! I 100% can ASSURE that it was a valid ticket. I bought it straight from Ticketmaster and I provided my confirmation receipt for it. StubHub's system is extremely faulty. Matt from claim support said that I needed to provide documentation to get my money back. But the only documentation they accept for this is a "full scan report" from the venue. THIS is a complete scam by StubHub because they know that venues are not allowed to give that kind of information to a third party they do not affiliate with.

I received a gift card for a gift. The GC clearly stated “no expiration date”. I tried to use it and StubHub said it had expired. To correct their (StubHub’s) error they wanted me to supply them with the Purchaser name and credit card number used to purchase the gift card??? Are you serious! Blatant false advertising! They need a class action against them! They charge 15% to seller and charge 10% to buyer and then steal gift card money when they can! Horrible customer service on top of that! Everyone apologizes but customer service reps aren’t empowered to correct issues or do the right things! And you can’t ever get a Manager on the phone! Shame on StubHub!!!

I traveled from Connecticut to see his favorite team, the NY Rangers. After the train ride in, we paid for a taxi to MSG. When we arrived, we stood outside of the arena in the freezing cold just waiting for any type of response. My 6 year old son who was ecstatic to see his team in person, sat with me, like the saint that he is, and simply waited anxiously for StubHub to eventually respond at 7:17 PM with no type of solution.

Executive customer service contacted me and apologized for the customer service and even had a recording of my screen when the website malfunctioned. I was told it was something they're working on currently and that it should have been explained better than it was. I was refunded the difference of what I originally had my tickets posted for. He recognized how long I had been using the site and said he didn't want to lose me as a customer. They were able to make it right and I will probably continue to use StubHub.

My account was suspended as I had four tickets for sale. The seller review department requested the email confirmations to prove I was legitimate. As I was out of country I could not send them as attachments and forwarded them via email instead. Two of the tickets I purchased from StubHub and ironically the other departments could verify this but not the seller review department. They stated because they don’t know where my emails are my account is suspended. They need a better system as they lost not only me but others who are now aware of this terrible process. Please note it is only this one department. The phone service is amazing. Unfortunately this department that has limited access to your information makes the decisions.

A loyal StubHub user, I was unfamiliar with StubHub's mobile transfer feature and accidentally purchased tickets that were subject to it instead of instant download. The mobile transfer terms state that I would receive the ticket that day. After researching online I find a lot of user issues with mobile transfer tickets. I waited 6 hours for the seller to transfer tickets and then called StubHub and asked if I could purchase instant download tickets instead. They said I would have to wait until 10 am the next day - the day of the event - and give StubHub the chance to find comparable seats first.

I was looking to purchase parking for Alabama concert on Nov. 9th when I came across this ad which stated had only 2 spaces available and was charging a ridiculous price of $121.61 per space. This was my first time at this venue and made a stupid decision to buy them finding that once I arrived there were plenty of spaces for the original price of $15.00. I chatted with customer service and found that pricing is not regulated and totally up to original purchaser. Beware of this ripoff company because customers are not in their best interest.

Bought tickets 5th September £333.1 to watch AC Milan vs Juventus. Flight from Manchester to Milan £300.00. Match is over 2-0 Juventus. Still waiting for my tickets. Writing review from Windsor Hotel in Milan! Wedding Present! No words. Just HEARTBROKEN! After reading so many disappointed reviews we should all take this company to a small courts room. I would happily assist financially if we all come together.

I bought tickets to a UT volleyball game. StubHub failed to notify me that the time changed from 7 pm to 1 pm and then kept my money when I missed the game. DON’T EVER BUY FROM STUBHUB!!! I regret trusting these total shysters with my hard-earned money.

I listed tickets on StubHub and within hours got email stating tickets were sold. Later within minutes, a charge to my credit card on file was made by STUBHUB charging me $139.00. I called customer service and was told that the uploaded tickets I listed were not in the right format and they had to replace the buyer's tickets and charged me the difference for the new tickets they sold to the buyer! Why not just cancel the original sale transaction and refund the buyer their money if the ticket was not the correct format??! SCAM!!! SO not only did I lose the 170.00 for the sale but also was charged from my personal account $139.00!! Spoke with agent and supervisor who sounded like robots with no understanding or compassion! RIPOFF!! BEWARE!!

MEDIOCRE COMPANY. They made a mistake with my order and dont want to give me a refund for my Juventus AC Milan tickets that cost 700 EUROS... Incompetence at its best. The match is tomorrow and still havent answer. DISAPPOINTED. Not willing to help nor accept their mistake. I used to be a very loyal customer. Never again.

Purchased tickets from StubHub and the tickets were transferred to me by the seller. I viewed the tickets several times throughout the week. A couple weeks later I tried to download them but was able to because they had expired and were no longer valid. A phone number for the Detroit Redwings was given to call. I called and they said to call Ticketmaster. Ticketmaster said they had no record of my tickets and to call StubHub. I was then on the phone for 2 hours where I was given a variety of excuses, most of which were made up I'm sure. None of which made any sense. At the end of it I still don't have access to my tickets. Nowhere on the login does it tell me that my tickets will be available 24 hours in advance. It only tells me that they have expired or are no longer valid. Poor customer service and management. Worst service ever!

I ordered tickets for a basketball game on Nov. 2nd, soon after ordering I received an email saying my tickets were available and I should receive an email to claim them. After 8 calls and many promises that the tickets would be delivered to my email, I had to file a chargeback with my credit card company. So far I have not received my funds and still no email to retrieve my tickets. I wish I had read these reviews before using their service. Save yourself the trouble and buy the tickets directly from the venue. Sometimes you pay more, sometimes you pay less but at least you get what you paid for. And the best part you do not have to call 8 times or file chargebacks because they refuse to refund you in a timely manner.

Wow. I wish I could give a zero star. I sold a ticket to a show, got the name switched over for will call and got paid from Stubhub. After switching the ticket over, I received an email that stubhub was canceling the order and charging me. So now, I'm out a ticket and the money. I provided correspondence that the ticket had been switched over and the buyer and seller had written confirmation that the ticket was switched and he was happy! They told me not to contact the buyer and that I broke their rules. THEN THE REP HUNG UP ON ME. So now I'm screwed and don't understand how I "broke their rules" - also if sellers aren't to contact buyers, why do they provide sellers with buyer contact information? I did everything right and got royally screwed. So upset. I hope people see that StubHub is a super scam and will go elsewhere for tickets.

StubHub could be a strong company if both buyers and sellers were protected against fraud. Instead, the burden of liability placed on sellers - with limit of only 48hrs to investigate and resolve any fraud claim (such as a claim that a ticket didn’t work), irrespective of whether seller at fault. Inexplicably, StubHub fails to recognize their long term viability hinges on their ability to serve two clients - both buyer and seller.

Never use StubHub... I purchased two tickets on StubHub to attend an EPL game. Upon arriving to the UK, I learned the tickets were sent to an address that wasn’t correct (even though it was registered mail and signed for by someone) as there was one letter wrong on the address. After numerous phone calls (which was a pain because I purchased the tickets on the international website but they don’t have an inbound number) and emails to StubHub they outlined it was my fault for having one letter wrong in the address and didn’t provide any alternatives, information or a refund (which by my reading of their own policy goes against it). Pretty much they outlined it was bad luck! The end result was that I paid for the tickets ($400+) and didn’t get to go to the game which was obviously very disappointing as I traveled to London just for this game!

I used Stubhub.co.uk for the first time to book tickets for my boyfriend's birthday to see Andrea Bocelli concert at the O2. When I received the electronic tickets I was concerned they were fakes as they did not look like typical O2 tickets and called StubHub to confirm. They assured me these were genuine tickets from Amex VIP and sold by an established seller. You can imagine my surprise when we turned up at the venue to be told that another couple had used the same tickets and that these had clearly been sold at least twice thereby voiding ours!

Never ever more!!! In June, I purchased concert tickets for two teenage girls and an adult to accompany them to the event in October. StubHub claimed to have the very difficultly available tickets, so I paid almost 9x more than the official price was just to be sure to come into the concert. In reality, they didn't have any tickets and didn't deliver them at all. Moreover, they were reassuring me all the months of sending me the tickets in time, which lead us to organize a trip from Prague to Amsterdam where the concert was held. The announcement that they won't deliver the tickets came first in the moment we already were in Amsterdam - hotel and journey paid... A few hours before the concert. It was a real disaster for the girls and for us adults too. I can just guess, what the company is using the money from the deceived people for...

Ordered last minute tickets to Ed Sheeran the morning of his concert. Got confirmation email and credit card charged. 8 hours later I’m in the phone with Stubhub trying to find out why tickets haven’t been emailed as promised. Thirty minutes on the phone with them, the seller of said tickets couldn’t be reached. I was offered different tickets with not as good seating as I had paid for so we wouldn’t miss the event. Thankful we got to attend but will look to purchase future tickets from somewhere else.

October 23, 2018 on the website of the company StubHub I bought 2 tickets to the Grand Prix at the 2018 figure skating on November 17. I paid over $75. But the company sent me tickets the other day for other competitions. I don't need those tickets. I wrote to this company several times to get my money back or to send me the tickets I bought. However, StubHub no refunds money or correct tickets. Thus StubHub stolen my $75. Do not buy tickets from StubHub.

I bought tickets for $400.00. They sent the ticket to the wrong email. When I called to have them sent to the correct email they said they can do anything because the "seller" said they were accepted. I could not go to the show because I never received the bar code, they would not give me my money back because they "did their part," that's BS. They were there to get me tickets. They did not do that. ** them. They are the worst. Called 18 times, days before the event. Still nothing. DO NOT USED THEM. I am going to drive their business down and get my $400 out of them for spite.

Now… I WAS about to leave a negative review on Google about my experience but reading other people’s negative experiences on Google, I saw that StubHub had been reaching out to customers and asking them to contact them via Facebook and Twitter to resolve the issue, so that’s what I did. I instant messaged StubHub on Facebook and I received a response less than 5 minutes later. I told them my situation and how the customer rep I spoke to on the phone wouldn’t help me with my order and they told me not to worry, they would apply the 10% off NBA promo code as well as my gift card and refund me the difference in charges back to my credit card. THANK YOU STUBHUB!!! I almost lost all faith in you but now I am at ease. This time I received GREAT CUSTOMER SERVICE!!!

I listed my season UNC basketball ticket on StubHub. There was a typo on the section of my tickets. The tickets sold within a hour. When I got the notification of the sale I noticed the typo. Since I could not deliver the tickets that were listed because of honest mistake which may have been an auto correction StubHub charged my credit card the full listed price! $4950.00! I called them and they told me tough luck. Will be talking to my attorney.

I had purchased tickets to a concert on September 24, 2018 but when I saw better tickets on StubHub for another date I bought them and attempted to sell my original ones online. I posted them to a few sites and when they sold on a competitor's site and took them off all of the other sites. I double checked StubHub later (to make sure I hadn't missed any of the sites) and there were no tickets listed under the "selling" section.

Tickets were purchased for me as a gift - prior to the date of the tickets being available for presale. Didn’t have a good feeling about that. As event date got closer, I continued to monitor the ticket status as they were going to be shipped. On the date that the tickets were promised to have arrived and still no tickets, contacted StubHub customer service who confirmed that there was no tickets shipped. Offered a better ticket for the same price of the original sale. Why would I do that since I could purchase a ticket in the same row and same section AND save over $200 PER ticket?

2 1/2 days ago I posted tickets for an event next Saturday. When I logged in to see my posting, the system repeatedly rejected my correct password. It then shut me out of the system and deactivated my ticket sale. I have, so far, made 1 call and 3 chat sessions about this issue. I am losing a potential sale all this time. The Customer Service people have all been polite, and marked my issue as "urgent" but said there was nothing more their department could do. This is really unacceptable.

I sold a ticket in July 2018 and yet I haven't received any money from them except one phishing email (according to PayPal support). I am constantly writing to their support, but they answer me with some templates and do nothing. Does anybody have an idea who I need to contact further?

I bought some NHL tickets and when we arrived to the game we were denied entry because our tickets had already been used by someone else. I called StubHub and was told they could get me worse seats for a higher price but that they would cover the price differential. I thought that this was simple/somewhat fair fix to a mistake made by StubHub. However, the representative failed to tell me that I wouldn't get refunded for my initial purchase of fraudulent tickets. I now understand how their business model works and it is fascinating! If you buy fraudulent tickets off their website and arrive to the event with those tickets, you either have to skip the event and call it a day or pay double the price you were supposed to in order to get worse seats. A multi-million (billion?) dollar company doesn't refund their customers for fraudulent tickets sold on their website. WHAT AN ABSOLUTE JOKE!

Purchased tickets from StubHub, they emailed the tickets but, could not print them. Went round and round on their website which kept failing and did not do what it stated it would do. On their email they state, "tickets 100% guaranteed or your money back". However, that is not at all true. They will not refund your money. Finally called "customer service" who were not interested in helping the customer at all. To add insult to injury the tickets were triple the cost of buying direct from the venue. Do not use StubHub! They will rip you off and treat you disrespectfully as well.

I paid close to 1000 pounds for tickets to the American Football game at Wembley back in March. Now, 5 days before the event they tell me they can't supply the tickets and are offering me inferior tickets in exchange. These people are selling things they don't have. They are fraudsters!

I accidentally listed tickets incorrectly on StubHub (listed them as a 2 day pass instead of just 1 day). Totally my bad, but an honest mistake. Someone purchased them, and then realized I listed them wrong. StubHub called me, we canceled her order IMMEDIATELY, and she was never charged for the tickets. StubHub told me I might be charged 40% of the total listing price as a penalty (INSANE), which worked out to about $55. I was really upset - that is a huge cost for what seemed like a small mistake. However, when all was said and done, I ended up being charged $153!!!! ONE HUNDRED AND FIFTY THREE DOLLARS. What?

I received the wrong tickets (wrong date) through StubHub and they wouldn't cancel or exchange them. They said it was my fault. Worst customer service company I have ever dealt with. I had to dispute it with my CC company. Don't buy from StubHub.

I sold two tickets to a music festival on StubHub since I could no longer go. Tickets sold within a hour, great. A week after the concert I get a email from StubHub customer service saying the buyer contacted them the night of the festival saying my tickets did not work due to already being scanned and I need to provide a scan report or else I am getting charged $820. I reach out to ACL who informs me they don't provide scan reports (no venue does) but looked up my ticket number and confirmed my tickets were never scanned. Okay great, forward along to StubHub. They respond, “This is not proof, the buyer spent time calling us and had to replace the tickets so we're charging you.” WTF.

I am strongly disappointed about the approach of support department in StubHub. I have been asking for invoice issuing to the tickets I've bought since 6th of September. I've sent my requests several times but they do not care - they just say: "We are working on that..." It has already been 6 weeks and I still do not have it. :-(

Made a mistake in posting tickets for sale. Customer service rep said the cancellation fee would be waived. Sold other tickets and never received money in PayPal account. Spent half an hour on phone with completely ignorant "customer rep." Later found out the site had confiscated the FULL amount of the ticket payment as a fee for the previously cancelled sale (though no sale had actually been made). Site collected $160 for nothing and it took three different levels of contact to be told. Deceptive, Dishonest, Unethical and apparently one rep doesn't know what any other rep says or does. DO NOT USE!

Paid for tickets to soccer matches in four locations in England. Problems from start to finish and no way to contact the company directly; no phone or direct email. Inaccurate and contradictory information from many employees. In one city had to pick up ticket on the street from some scary people after email from StubHub that the ticket would be delivered to my hotel.

Paid for tickets to soccer matches in four locations in England. Problems from start to finish and no way to contact the company directly; no phone or direct email. Inaccurate and contradictory information from many employees. In one city had to pick up ticket on the street from some scary people after email from StubHub that the ticket would be delivered to my hotel.

I received a notification saying I had purchased tickets from StubHub. Knowing I hadn't purchased any tickets recently, I looked into it and found tickets had been purchased for a game in a city I've never been to. I immediately reached out to their customer service and was told I couldn't get a refund. The rep continually kept trying to push me to resell them which I told her I was not interested in since I didn't even buy them. Worst customer service experience I've ever had and a total scam. I've been a very loyal StubHub customer for years now but will never buy from here again.

I was recommended by a friend to use StubHub to sell 3 tickets to a concert, I uploaded them to their app. They were sold but then canceled because they said "weren't valid". Called them right away after receiving an email saying they were charging me! I spoke to a representative and told them about the fee and was told that it was an error on the behalf of their system and that not to worry that they would take care of the problem and fee. Next day my account is negative due to them charging me and on top of that because my account was negative my bank charged me a fee too on top of the fee of stupid StubHub!

I purchased two tickets to a football game for a customer of mine. As I printed the receipt to get reimbursed I noticed that it said a valid student ID was required to enter. I called StubHub immediately. Worse company in the world to deal with. They claimed it was noted on the listing. It was not. First I saw this was after the sale on the receipt. Total Scam. They would not cancel the sale even though nothing was mailed or sent out. I told them I would not be paying for the tickets and I would refuse them when they came. They charged me $198 in FEES for a pair of tickets. Totally outrageous and totally a scam. CSR was a ** too. I am stuck with $822 in tickets that I can never use. To make matters worse if I relist the tickets with them they will only let me relist them for $342 each. Did I mention that it is a total SCAM. I would NEVER recommend this company and I hope they go bankrupt and rot in hell. Stay away from them.

I tried to sell multiple tickets (4) on StubHub and 2 were sold. I tried to cancel the other 2 but didn't see the listing in listing or sold section. Thinking that it was already cancelled, a buyer had purchase the tickets that I no longer have. I needed to cancel tickets and was charge close to $300 due to non delivery of tickets. Why weren't the ticket available for me to cancel? Site is out to scam people. Beware.

I bought two tickets for Brazil x Argentina game for $560 and they said these tickets were the last ones available. After one week, other sites selled the same ticket for $10 each. W.T.F??? This is illegal, StubHub lied to us increasing the price 1000%. Liars and scammers. Do not buy or trust in this website.

One star is too high! We spent $400 on tickets which should be a secure site and reputable sellers. We live in Florida and visited in Seattle and wanted to attend a concert. Arrived to the concert but tickets were never available. We will never purchase through StubHub again and suggest no one else does either.

100% misrepresentation. Buyer beware. Do not buy tickets and expect them to be what you thought they were gonna be. Paid with fees $3000 for 3 tickets to OU vs Texas game. Rated as Best seats, view provided by StubHub looked great. We sat right in front of a giant pole. Truly the worst seats I've ever had. No disclosure. According to StubHub the Cotton bowl says they are unobstructed seats, but there is a giant pole. I got a 20% credit and I had to fight for that, they were very sorry, but their hands are tied. BUYER BEWARE I will never use them again.

Tried to buy 5 tickets for a Knicks v. Nets game and the transaction failed. StubHub's website then recommended 4 tickets instead in an express checkout (only need to enter for CVV). I didn't realise they had dropped a ticket and checked out. I called back 10 minutes later only to hear that the website functioned correctly and makes recommendations based on location not quantity. I have a recording of this 50 minute long conversation. They were willing to waive the seller fee for me to re-list the tickets, but not the fees from when I bought the ticket (although the manager did have the option to do this) so the tickets would be more expensive than others for sale.

Bought 2 concert tickets in July for general admission pit (basically front row). $650. Concert was September 30th. We drove TEN HOURS for this concert. Get through the gate, they scanned my phone with StubHub ticket and we now have lawn seats which are located in the far back of the venue. Obviously not what we paid for. StubHub sold our QR code and gave up our pit tickets to someone who paid more. SCAM! 30 minutes after waiting... we had to buy 2 new tickets at the box office and spend another $330 for the same tickets (funny how they were twice as cheap at the actual venue LOL- what a joke). Now we are literally arguing back and forth with StubHub to get our $650 back for the 2 LAWN tickets they gave us and were never used. DON'T BUY FROM STUBHUB!! Even the workers at the venue said they see this happen a lot.

I used StubHub 3 times. First time was for BTS in Seoul. I was still in China so it was a slight hassle. I was quite worried that I would not get my tickets in time 'cause I had to go to Seoul. (The hard copies will only be sent to the original buyer a week ahead to lessen the chances to resell, so that's why). In the end I got a mail, asking to provide the address in Roman characters as I put it in Chinese. Afterwards, they recommended me to pick them up at a point near the venue because of Chinese customs taking often too long. Well, that's what I did. No issues at all and got my shipping fee back in a few days. Second time, for BTS in Seoul again, also just picked up my tickets, as it was the following day already.

Why can't you give them 0 stars??? StubHub is a complete scam. Bought what they advertise as "instant mobile" tickets from StubHub but never received my tickets. I called and talked to one of the customer representatives who told me my tickets would be delivered shortly. After not receiving an email I called the next day to see what the issue was and once again was told that my tickets would be delivered shortly, which they were not. At this time, they had already charged my credit card the full price for the tickets (which I still have not received my refund on). I called back the next day again and after about 45 minutes they told me my tickets were no longer available but that they would provide me with replacement tickets of similar value.

They didn't list the parking garage address in Boston, and after driving around trying to find it - and googling it - only to come up with an office building address, and almost being late to the event as well as having to park in another garage and pay for that, they wouldn't even give me a partial refund. DO NOT BUY FROM THEM. (I would've rated them zero stars if able.)

Got StubHub passes for parking at the Tampa Bay Bucs game vs Pittsburgh Steelers 9/24/18, but was unable to get into the parking lot. The line was so long we could not see what the problem was, but the lot was turning people away, but StubHub states they cannot refund the $45.84 I paid on 6/17/18 to buy the passes!

I purchased tickets to an Ed Sheeran concert back in April that is taking place tomorrow. I paid for and transferred the tickets to my Ticketmaster account in April. On Monday of this week I received an e-mail saying my tickets were “unavailable” but not to worry because replacement tickets of equal value were found. I was asked to transfer the original tickets out and accept the new ones. I did not want to do this so I called StubHub. The rep on the phone told me the tickets were entered in the computer wrong and they were invalid. I needed to accept the new tickets and return the old ones. I was still uneasy and hesitated. I received 5 voicemails the next day with threatening messages from StubHub.

I bought tickets in August for an Italian Series A football match in October. I had to provide passport numbers for who would be attending and a mailing address in Italy. I did all that and received confirmation of purchase. I planned a vacation and surprise birthday present for my daughter around seeing that match. StubHub out of the blue today canceled my purchase. They said it was because they couldn't contact me. They obviously had my email to send the cancellation notice!

Bought 2 tickets to a football game. Card was charged and I was told the exact seats. Got an email saying the seller would email instructions on how to download them. Never got it. A phone call and 2 emails later, StubHub says the seller can’t be contacted, my order is cancelled and my card credited. Customer service says “it’s in the terms and conditions” but they lead you to believe upfront that they’ll provide equal or better tickets. The kicker was, the day after they canceled my order, I got a marketing email from StubHub offering tickets to that same game! Fool me once, shame on you. StubHub won’t get another chance to fool me twice.

On July 27, 2018 I purchased 4 tickets for an Alison Krauss Anniversary Concert held at the Tennessee Theater. An investment of $823 to surprise two husbands & celebrate two anniversaries. My credit card was charged. I was emailed exact seat numbers & row. Then, 5 days before the concert, Stub Hub called me to tell me the ticket vendor who I purchased my tickets from was unable to get the tickets from the Tennessee Theater. So they will be reimbursing my money.

Stubhub do not guarantee tickets at all. They will take your money and tell you that you will have a ticket by the time the event comes around. The guarantee? A refund? Who the hell wants a refund the day before a concert! These guys are jokers. I am flying across the world for this concert and they won't give me a refund. Other sites have instant download options for this concert but I have to wait until the last minute to know if I am going or not. Other sites are cheaper too! I really regret going with Stubhub. I asked them for a refund and they told me they wouldn't do it. Now I just have to wait and see if I am actually going to a concert I am flying across the world to see. There are other resale sites and I strongly suggest you use them instead.

I purchased tickets on StubHub for Michelle Obama on the recommendation of my friend when I couldn't get through Ticketmaster. I received confirmation the same day and waited for my transfer ticket email. 24 hrs later...no email. Called customer service everyday for 3 days. The first 2 service people were patient and kind. They sent emails to the seller, no response either day. The last service person was rude and all but called me a liar when I told her I hadn't received the email. The seller lied and told her I had not accepted them...makes no sense whatsoever. He didn't send the tickets and why on earth wouldn't I accept them?! Lo and behold at the same time she had him on the phone...the email showed up...like magic! I was finally able to access my tickets. This is the first and last time using StubHub.

I bought one ticket for Paul McCartney, when I arrived at the door they told me it had been already used!! I went to the box office and indeed, the name in the system wasn't of course mine as I bought it from StubHub. I couldn't get to the concert!! With my heart broken I returned home and immediately got in contact with them for a full refund!! Fortunately, this is happening in the next 3-5 days... They told me that wouldn't have happened at all, and that the seller would be penalized, but who cares, even if I will have my money back, which is good, what I really wanted was to see Paul... My trust in this kind of sites is completely broken!!

Purchased a StubHub e-gift card as a birthday present for my little sister last night. Paid online, received my confirmation email from StubHub, received alert from my credit card company that I had been charged for the purchase. All good, right? No, not all good. In fact, it has been a total disaster thanks to StubHub. Awoke this morning to find an auto-generated email from StubHub saying they canceled my order. No explanation nor forewarning.

Purchased tickets for the New England Patriots vs Eagles pre-season game. Found the game, selected the seats, purchased the tickets and then I received an e-mail saying I have purchased tickets to the New England Revolution soccer game. I called StubHub within minutes of my purchase to explain what happened and was told there is nothing that can be done. My only option was to try to sell my tickets. I was nice and asked to speak to a manager, but all the employees at StubHub do is read from a book and repeat the same thing over and over.

Went to StubHub to purchase Paul McCartney tickets, clicked on Paul McCartney button. It said choose seats. I chose seats, paid for them and ended up with Jim Gaffigan tickets. Had no idea that I purchased the wrong tickets until it was too late. StubHub just told me, "Sorry Charlie, you bought the tickets so enjoy them." I'll never buy tickets from them again. They were rude & unforgiving. The representative on the phone exclaimed that this happens all of the time. He said he would try to sell the tickets for me but I doubt they'll get sold even though I offered a deep discount to try and salvage something. I asked him why this sort of thing happens all of the time and he tried to weasel out of saying that. But he did say that. He lied!

I sold a ticket on StubHub. After a month upon trying to access the website I realized my account has been locked without any reason or explanation. I contacted StubHub and they said they are reviewing my account and that they will get back to me. Some days passed and they still hadn't contacted me. I reached out again and they said that my sale has been canceled and the buyer has been refunded. This happened without any e-mail or any confirmation so if I hadn't contacted them I wouldn't even know.

Purchased very good $$ tix for concert three hours away - get there and tix are no good when they swipe them. StubHub has no more to give you. Will never trust them again. It’s not worth buying from them and wondering if they’re good when you go through the gate. Turned a fun time into a nightmare.

Over $800 worth of University of Nebraska Husker football tickets were falsely advertised on StubHub. Obstructed views for these seats that are listed on the Husker.com webpage were not disclosed during ticket transaction on StubHub.com. When StubHub was notified via telephone, they indicated if the school itself considered these obstructed view tickets, then a refund would in fact be issued. Both myself and the representative located the information on the Husker website, yet suddenly they were not able to issue a refund until verified with the university.

I sold a ticket in good faith on StubHub. The seat was next to mine and was occupied at the concert. Two days later I received an email from StubHub saying he is claiming he was denied entry to the venue. I was told I needed to obtain a scan report from the venue in order to prove he was there if not I would be charged the cost of the ticket plus hundreds of dollars in fees. Turns out a scan report is NEVER given out to a third party so I am being told I have no further recourse. Might have to contact Judge Judy. I repeat DO NOT PATRONIZE STUB HUB!!! NEVER HAVE I HAD SUCH HORRIBLE AND DOWNRIGHT UNLAWFUL CUSTOMER SERVICE.

The Nationals game was canceled and StubHub do not want to return my money. They said because the team does not officially cancel the event, they are unable to refund the ticket. They want me to exchange the tickets on the Nats stadium.

Purchase 5 tickets for the NYCFC game at the Yankees Stadium. After all that BS that StubHub sent you an email first then followed by the seller’s and be able to accept the tickets, problem was that I’ve only received 3 mobile tickets after a while and creating NYCFC account I got my tickets and the event was about to start and I still have not received the rest of my tickets. Long story short, went to the windows to get the rest of my tickets (as told by StubHub) and let me tell you by then we have already missed the whole first half of the event, got to the gate, the first mobile ticket the guy scan was already used by someone else!

Purchased ticket. Planned ahead to attend with friends. StubHub kept sending emails confirmations tickets were ready, shipped, and available. The day of the game arrives and it looks I don't have the tickets available on mobile, and all of a sudden tickets disappeared. Called StubHub 2 times, Chatted with StubHub 4 times and they finally say my tickets got Cancelled and you can only REFUND ME for them. Now... You explain to me how am I supposed to feel, NOT ATTENDING the Game I've planned ahead to go for... Watching it now on TV... And you call yourself a " Service Provider"??? I rather let everyone know that StubHub is a BIG SCAM and CAN NOT DELIVER WHAT THEY PROMISED. I don't want a refund. I want to attend the Game. Thank you for Nothing.

I purchased NFL tickets because I received a notification on my phone of a 10% discount using promo code HAILMARY10. I used my computer to check out. The check out screen accepted the discount code but after purchasing, the discount did not apply. I immediately called several times but was notified that because I did not use my phone, I would not get the discount. I did not see anywhere on the notification on my phone that I had to use the mobile app rather than the computer. I am shocked a company would make no effort to be honest in retrospect.

I bought 4 tickets ($500 each) to Hamilton in DC four weeks in advance for a 9/5/18 show. Delivery came by UPS about 5 days later. The tickets were the wrong date. I called Customer Service. They said to send them back and they gave me four tickets in a better spot that cost about $700 per ticket which they did not make me pay for. So far, so good. The tickets were due to arrive by UPS on 8/28.

I order 4 tickets from StubHub for the Packers Viking game and they sent me 4 tickets to the Packers Bears game. I called within minutes of the order and receiving the confirmation and their answer was tough and nothing they could do. They offered to resell them but I had to pay the fees and take the risk they would not resell for a game two days later. They screwed and very simply stole from me. Plain and simple fraud. Their website was wacky that night so who knows what happened internal to them but not to cancel a transaction within 20 minutes of it happening is pure BS. The confirmation says, "Check your tickets to make sure you got the right ones" and then they won't correct their mistake!

I purchased tickets that turned out to be not as advertised. found out tickets purchased were limited view, not full view as promised, tickets in the row behind my original tickets were available, but I was told they were not allowed to give me these, instead offered tickets in a section at least 50 rows and 2 sections behind. When told that tickets were available from Live Nation for $ 749 each. They told me to purchase them with my refund. My refund of less than $800 would not have been enough to buy even one ticket... customer service was rude to even suggest this. My evening to celebrate my wife's retirement was ruined.

I purchased WWE tickets for me and my 2 sons 4 hours before the event started. I kept waiting and waiting on the tickets to come through to my email and they never did but I did notice the money was taken out of my account (almost $500). I finally called and they had a security issue, I answered their questions and we were good to go so we thought. After calling CS and being on hold for almost 30 minutes they then supposedly released the account and good to go again-WRONG! I had to speak to another CS rep and then re-purchase the tickets but during that time we closed in on an hour of the event so we were driving there. We got them purchased. They were sent to my email after being told they were scannable but come to find out they not! I had to pay OSU box office $20 per ticket ($60) just to print them. These guys are clowns!!!

SAT, SEP 01. Navy Midshipmen at Hawaii Warriors Football. 5:00 PM (event local time) at Aloha Stadium, Honolulu. 2 tickets: Total $65.12. You should rate your sellers like eBay, so we know who to trust. Would love to get my money back for this. I have a picture of the seats and pipes.

Purchased tickets over 3 months in advance. When they didn't arrive, contacted Stubhub. They said, "Sorry, we'll refund." It's not a refund I was looking for. "Sorry, it's sold out." Very disappointed. Cannot recommend. Our weekend was ruined that was planned 3 months in advance and cancelled 20 hours before the event.

Ordered tickets for a TCU football game well over a month before the event. Paid a lot extra due to their fees. No big deal. Delivery is where the issue comes in. They sent them to an old default address from over 8 years ago. I've done other business with StubHub and had no problem with address issues. I got an email that said they were going to this old address. I immediately called to inform them that was not my current address. They said they would change the address on file and resend the tickets. I called a total of five times in the 6 weeks to come and had to change my address each time. On the 5th call I finally talked to a supervisor "Javier **" who found out the tickets were yet sent again to the old address.

No tickets show up even after you have confirmation of sale and are promised a delivery day. Worst service ever. People should be able to receive tickets they buy in a quick efficient way... not to find out days before you bought tickets and now StubHub has none left.

Traveling from Seattle to Munich for Oktoberfest and thought we'd catch a Bayern Munich game. Bought the tickets a few months prior but due to Bundesliga/Champions League re-scheduling, the date changed. We were still in the states at the new event date and so we had to sell the tickets back. Emailed customer service eight times both the S.F. StubHub and International StubHub to no avail. Called them and it took a week for someone to get back to me from the International StubHub. It was a stressful experience trying to re-list the tickets that I didn't even have and wouldn't have access to until a few days prior to the event. Paid $224 per ticket... listed for 55 Euros per ticket... ended up eating the whole cost. Thank you StubHub for a wonderful experience.

I listed tickets to a concert on StubHub and Ticketmaster. The tickets sold on Ticketmaster a couple of hours before the StubHub tickets sold. All of this happened in the middle of the night while I was sleeping. Now StubHub tells me that I have to pay a cancellation fee of $100+ OR I can purchase MORE tickets, list them for sale and HOPE that the buyer of my tickets would like to purchase these new tickets!!! Yet I will go even deeper in the hole moneywise. My question, “Is there a way to prevent StubHub from charging my checking account for the cancellation fee?” I told the StubHub customer rep that I would dispute any charges and of course they'd like me to buy and sell more tickets so they can collect even more outrageous fees. NEVER AGAIN WILL I LIST ON STUBHUB!!!

I helped my friend post 2 Hamilton tickets for sale at StubHub after a suggestion from someone... we did get to sell the tickets at full price to our delight and got paid after the 10% fee... 2 days after the show date we got an email from StubHub that the tickets were invalid and asked us to provide proof for the legitimacy of the tickets - either a scan report from the Box Office or a conference call with the Box Office... etc. We went back to the Box Office, were told the 2 tickets were scanned at 136 p and 137 p then another 2 tickets scanned at 141 pm which were the real tickets. Box Office said they would not provide any proof nor do a conf call with StubHub and StubHub knows about that and this kind of thing happened all the time with StubHub. We were so stunned to hear about that!

Besides the exorbitant fees Stubhub charges for buying and selling. Think $100 fee for buying Bruno Mars tickets, if you sell tickets on this awful site, they have the ability to not pay you! SO basically they steal your money. Sell tickets on team sites or other venues, not this ripoff. When buying tickets why should the fee be a percentage of the ticket cost? Are you telling me that it costs $100 per ticket to process a sale of Bruno Mars tickets but costs $1.80 for processing a sale of a Cleve Browns exhibition game? How can that be?

Wrong click from disabled person cost $230 - I am disabled and have trouble hitting key sometimes. I wanted to get a Phillies game for Saturday at 4:05 PM. I inadvertently picked Thursday at 4:05 not realizing it was the date till I click the mouse. I ended up having to buy both tickets and StubHub refuse to even give me service fee back which is over $20. They were rude and not compassionate all to a disabled person making mistakes. Now I find there’s no way out of the experience. Legally they are covered for everything.

I purchased tickets for an event with them. Purchased 7 tickets and only received 6 tickets. It is hard to actually talk to a person at StubHub to resolve. The day before the event, I finally heard back from them and they said the ticket must have been lost in my email. Made no sense since I got the other 6. I told them to forget the 7th ticket and refund my money for it. They insisted it was sent. I finally received the ticket 1 HOUR BEFORE THE EVENT. I live in Atlanta so you can't wait to leave for an event an hour beforehand. Since I hadn't seen the ticket or any resolution, the person the ticket was for obviously assumed he wasn't getting the ticket and didn't go. So we basically ate that ticket. I continued to complain and go nowhere with them.

Purchased tickets for local popular concert, all tickets sold within 10 minutes of being online - we have to do something about these scalpers! Less than an hour after they went on sale found 2 tickets on StubHub - with section/rows/seat numbers - including a seating chart indicating location of tickets. Paid $325 EACH for 2 tickets the scalpers paid $35 for. Only to find out upon arriving with my son to celebrate his birthday that I had paid a total of $798 for 2 General Admission seats - spent the concert standing on the top balcony. Called Customer service - they'll give me 20% off my next StubHub purchase - afraid not - I'LL NEVER PURCHASE ANOTHER TICKET OFF STUBHUB.

I would give StubHub negative stars if that was an option. They are an online scam that charges extraordinarily high surcharge fees for any activities. This review is based on my attempt to resell a ticket on their website which I had initially purchased from them. I had bought 3 soccer game tickets for my daughter, husband and me. My daughter is a sophomore soccer player and my husband a soccer coach so this event was intended to be a birthday gift to these August babies. It turns out that we had a conflict so I tried to resell the tickets back on StubHub.

Last year, we purchased tickets for an event about two months in advance. StubHub never deliver the tickets to us. As the date you’re closer they gave us the runaround and blamed it on other people. They end up canceling our transaction and said we can we buy the tickets for $300 each. We initially bought them for $100 each. The same thing just happened to my brother-in-law for our Hollywood bowl tickets today. This company is absolutely ridiculous. They should be boycotted and banned and fined. I recommend you never use them for any tickets and if you do make sure you do instant download.

I purchased two tickets through StubHub and paid for row B in the center pit. I hadn't received the tickets so my mother who is in her seventies called to find out when we will receive the tickets. That's when they informed her that the supplier doesn't have the seats available after it was available and that's what we paid for. They offered seats that are farther back and that if we didn't accept the offer that we would lose out. My mother couldn't understand what they were saying because there was a language barrier. I called myself to find out why our seats aren't available after they were paid for, and how can seats that were available all of a sudden not be available. I've never heard of or experienced anything like this! There really wasn't an explanation other than "it doesn't happen very often." I asked for a refund and was told that once the offer is accepted that they can't refund it. This is the first and last time I will purchase tickets through StubHub!

I sold two Hollywood Bowl tickets that I personally purchased at their box office, photographed them and uploaded them as mobile tickets. They sold. I never received payment and then 5 days later was informed the tickets were bad and that I'd be charged. As they require you to disclose your account information, this money has been auto-debited out of my account. In the meantime, I've asked Hollywood Bowl to research the barcodes on the tickets -- whether they were in fact used. This is my first time using StubHub as a buyer or seller but likely my last. Unless Hollywood Bowl tracks this kind of thing, I apparently have no recourse. I don't know what keeps people from "gaming" the system but I know those were good tickets!