StubHub Reviews

I waited two days and did not hear back, I called again and was told they had to leave a message for the seller and had not heard back from them. I waited two more days and called back, I was told the seller was waiting for his tickets and would send them to me as soon as he received. This was boguss information -- tickets where sold out and all VIP tickets where printed and mailed in July. I called back with this information and was told they would check with the seller and advise.

I waited one week and received an email telling me tickets where shipping Aug 14. I keep checking Fed ex with the tracking number and was told no package had been submitted for shipping. I called back to Stub Hub and was told they would contact the seller, but to be patience ( I followed up with emails for my record on these requests). On Aug 23 Fedex showed package begining sent delivery Aug 27. The package was delivered Aug 27 - In the package was for tickets VIP for seats 11,12,27,28 and a note telling us to disregard the numbers and get there early and only 30 of these BAR on Stage tickets where issued and they where one of a kind -- the seats didn't matter.

I trusted this and sent my daughter on what I thought would be a wonderful experience. on 9/1/07 my daughter calls me from the concert and tells me that their tickets and for general admittance by the stag. That the BAR on Stage tickets are coded correctly and provide you with a yellow band for your wrist. I had her go back and ask again as I was sure with the note we had the right tickets. She was forced to fight her way with general admittance tickets for the concert. I immediately on 9/1/07 emailed an complained about this , today after lots of email I was told because I did not contact them within three days of receiving the tickets I was not covered under the fan protection and they where sorry but nothing they could do.

The two members of my party that got into the game spoke to the two ticket buyers and they bought the tickets from Stub Hub by the same named agent. Stubhub claims they are investigating the matter and that they would email and telephone me about this. They have yet to do either. I feel as if I should have received a refund already for these tickets.

I paid $200 dollars for these seats.

Again, I waited and never heard anything. At this point, we had non-refundable flights booked for Texas. I was told if I came across comparable tickets to call them. I called twice about tickets that were comparable and was told that we couldn't get them. Finally, after hours spent on the phone with them and several false promises, I was offered tickets in the 100 section and told they were comparable. Tickets in the end zone in the 100 section ARE NOT comparable. So finally, I agreed to just take my money back. However, they did not fulfill their guarantee, their customer service people were rude and unresponsive and it was by far the worst retail experience I've had to date.

Several hours of my own time, being out twice the amount I spent as I then purchased a second set of tickets on my own and am now waiting for refund from StubHub and LOTS of aggravation.

I received the first email confirmin the order at 4:27 pm. That email confirmed my order and said I would receive a second email confirming that the seller has shipped your tickets (usually within 24-48 hours). The second email arrived at 4:35pm. It said and I quote again since the tickets for this event have not yet been printed and distributed they will be shipped to you as soon as the seller receives them. The second email then gave a ship date by Fedex 2 day of August 5, 2007. The second email is fraud and a lie. The baseball game is sold out. The tickets have been printed and distributed for months.

Second it is impossible to ship Fedex on Aug. 5 because it is a Sunday. I was NEVER told when I placed the order or in the first email that there may be a delay in shipping of almost 3 weeks. I ordered the tickets 3 weeks in advance so I would have plenty of time to receive them. Stubhub does not disclose important information to phone customers.

I called and complained and was told I was guaranteed delivery by game day. But thats not why I ordered 3 weekes in advance. I have to travel to get to the game. If I don't get the tickets, I am out hotel charges as well as ticket costs. Had I been told the tickets may not be shipped for weeks I would not have ordered them. Now I don't have tickets and can't get other ones because them won't cancel the sale. Patrick S., a supervisor, agreed the phone operators don't tell customers that the seller may not have the tickets in hand and that when you pay for Fedex 2 day shipping it is for the sellers benefit to ship it to you at the last minute not for you, the purchasers, convenience.

I am stuck. NO one at Stubhub will return calls as they said they would. All they will say is I SHOULD have known, and I SHOULD get the tickets by game day.

I am shocked that this is legal!! if it is, all the consumer protection agencies out there are not doing enough. Iif I went into boston and tried to sell those 10.00 tickets for 45.00 I would be arrested for scalping!!