StubHub Reviews

I tried StubHub to buy tickets for concerts for me and my family. I thought it worked well and I had great experiences. That was ten years ago. Fast forward to today: I was "window shopping" for tickets for a concert in another state as a surprise for my son. The two day concerts, same venue and band, were not sold out on the band's site. So I was looking around to see what was available. I X-ed out of the StubHub website and immediately saw an email from StubHub "Congrats! You purchased the tickets?" WHAT?! So I immediately live chatted SH Customer Service. The rep asked me how I was looking -- using phone app? Computer? She said "depending on how you were looking at the website, I can help you".

DO NOT ORDER FROM STUBHUB!!! It's my fault for confirming the order when I had doubts while placing it, I own my part but the way the tickets were worded read Parking Passes Only Willie Nelson Tickets, the price would be the cost of both and it listed 1 under tickets that read GA (did not read Parking). I assumed it was for General Admission. The seller knew what they were doing when posting the tickets! StubHub does not do refunds or cancellation of orders so my complaints fell on deaf ears but to top it off by adding insult to injury the manager (NOT IN THE USA) who took over the call told me she wouldn’t have made that mistake because she is careful with her money. Thank you StubHub for taking my money and insulting my intelligence! Your seller knew what they were doing when posting the tickets as they did. This will be my last time using this service and I will make sure to warn people about placing orders with your company.

I purchased some tickets for a concert at the Budweiser Stage in Toronto. Obviously, they were re-sale tickets of some kind and had the original purchaser's name on them but apparently that is not unusual. As the security person scanned the tickets at the venue's gate, the scanner alerted us that these were fake tickets or at least invalid! You can imagine the irritation and disappointment. So why am I giving StubHub a positive review? Simply because of their "FanProtect" 100% money back guarantee.

I sold 4 sets of tickets and tracked them with UPS. The UPS site showed them delivered in 2 Business Days. 8 Business Days later StubHub had them showing as "in transit" rather delivered. I don't get paid until 3-7 Business days after delivery. Because StubHub didn't update the UPS shipping information I now have to wait another 3-7 Business Days to get paid. I had to dig to find a phone number to call and straighten it out, prove that the tickets were delivered, (which the Stub Hub representative confirmed with UPS), and then updated my account to show them delivered. Now, I wait another 3-7 days before the money is in my account. Makes me think they are playing the "float" with the buyers money before they release it to the seller. Is there another source for ticket sellers? I don't that many transactions and I would like to find another more reliable and predictable source.

I bought two tickets for $417. I tried to get a refund but the site was not working. I was unable to view the tickets or print them out. I spoke with someone today and was hung up on. Then the second person said sorry but there's nothing they can do. I asked for at least a portion back. They said nothing. I know they will get refunded but won't give me an avenue to get my hard earned money back. I will never use them again. They don't deserve any stars.

Please think twice before you sell tickets with StubHub. I am working on a lawsuit and would like to make it a class action lawsuit for the thousands of people who have tried to sell tickets and been charged hidden/ridiculous fees. My mother fell ill on the day of an event that she was attending and asked if I could help sell her tickets. I put her tickets up on StubHub with an option to mobile upload them. The instructions tell you to capture a photo of the entire ticket and then upload them directly on the site, which is what I did. The site said the tickets uploaded successfully. Within 30 minutes I received an e-mail that my tickets were sold. I called StubHub customer care directly to be sure that the tickets uploaded properly and were going to be valid for use.

I downloaded their app then check out the process of selling tickets. I entered all my info and at the end before posted I hit the back button on my Android phone. The app was not user friendly and I had many issues but in the end did not post the ticket. A few day later I see in my email the ticket sold within hours when it was not even suppose to be on StubHub. Called and chatted with several agents and they all were very rude and did not want to rectify the problem. Basically said they could waive the fee but it is what it is and they are charging me $600 because the listing was posted. After pleading with over 6 agents no one would help me and they blatantly refused to let me talk to a supervisor. I also requested to see my app session and they just hung up on me. BAD BAD COMPANY!

There are four of us that purchased season tickets in Capital One Club at Globe Life Park, home of the Texas Rangers. One of the guys asked me to list his four seats for the Fourth of July as he was unable to attend. I listed his tickets on June 12, 2018. This was first time I had ever tried to sell tickets on StubHub. Heath keeps his tickets in a bank in a deposit box in Nacogdoches, TX. I live in Henderson, TX. 45 miles away. They said I did not send barcodes for the tickets. On June 14, 2018 they said I relisted the tickets. If I did, it was inadvertent. I was unable to give them the barcodes because I didn't have possession of the tickets. On June 26, I received an email stating that the tickets had sold and they had the barcodes. Keep in mind, they are still in safety deposit box some 45 miles from me. July 1, 2018 I received another email saying my tickets had sold and they needed barcodes. I thought they were talking about the first sale.

I almost didn't use StubHub because of all the bad reviews. I purchased theatre tickets for a Broadway show at Paramount Theatre in Seattle this past weekend using StubHub. I received the tickets electronically via email a few minutes after my purchase without a hitch. The tickets were half the price of other ticket sellers for equivalent seats and the fees were much lower than the other places I checked. Overall I was pleased with my experience with StubHub and will use them again. I hope StubHub steps up and takes care of the issues brought up by other patrons so they can get more positive reviews.

I was trying to buy 3 tickets for the Taylor Swift concert. I usual use Vivid Seats but the seats I wanted could only be purchased on that site in 2 or 4. Went to StubHub and they had the same tickets with the option to buy 1, 2, or 4. So my son at I at the exact same time tried to purchase the 1 and the 2. Because those options were available. Went through the process and mine went through but his kicked back unavailable. So I backed out and tried again. The same tickets came up but now 1 wasn't an option. Now you had to buy 2. I called customer service and they say they never leave a seller with one ticket. I said then one ticket should never have been an advertised option. After an hour on the phone there was nothing they could do and of course they suggested I resell it. More money for them. I wish I could give them no stars. My suggestion is buy from Vivid Seats!!!

If I could give zero stars I would & like a few others, set up this account for no other reason than to explain the horrible experience I had with StubHub. Back in May, I was trying to purchase James Taylor tickets (4) as a birthday present for my sister. After looking at many different sites, including the one my friend used last year for the same tickets, I decided to go with StubHub because of their name alone. Didn't know of the other company & was a little nervous using them. My mistake! The first problem was I had to make 2 separate purchases for lawn seats (1 ticket, 3 tickets). I paid for them both & was sent a confirmation email on both orders stating that the tickets would be in hand by Friday, June 29th. In my opinion, with the concert being July 3rd, that was cutting it close.

I have used StubHub for several years with no issue, this year however, the entire process has been "Updated", The mobile app is my preferred method of use, I logged into my account on Tuesday June 26, 2018 - found tickets and attempted to purchase, I continued to get an error message so I tried different tickets, got the same result. I contacted and received some feedback online from tech support which did not help, they referred me to call 866-788-2482 to get help from them.

Purchased tickets over 4 1/2 months ago for San Diego Comi-Con. Was phoned today and told they are no longer available. I have 10 people going for a birthday of a 16 year old who has been waiting 6 months for this and so has the entire family!! This child has had serious illness issues for over a year and was looking for to this event for months!! I was told by the management that is was MY responsibility to know that they may not fulfill the order because it is on their website and I agreed to it. So make sure if you buy from StubHub you are totally prepared to not have tickets for what you planned on going to!! Make sure to let your friends and family know this is how they do business. SELL TICKETS, TAKE MONEY FOR 4+ MONTHS BUT DON'T HAVE THEM!! Or unfortunately like me have 10 people booked for a trip specifically to go to this event to be told the seller can't find his tickets!! Completely unacceptable!!

I purchased tickets for the Eagles concert in November, 2017. I paid $375.00 for my tickets. I found out on June 18th, 2018 that my mom was having surgery and her surgery looked as though it was falling on the week of the concert. It was suggested to me that I place my tickets online to StubHub where I purchased them. I did, but I deactivated the posting when my mother called me back to tell me her surgery was the week after. I clicked "deactivate". I went into my postings and it said "no posting". I assumed the post was deactivated.

I purchased music tickets through StubHub using their mobile web platform. When you purchase tickets on StubHub you can click on various options and an arrow displaying the price hovers above the section you are purchasing. So I purchased tickets and several days later received tickets in a completely different section than was displayed on the screen. I called StubHub and the first person I talked to said she saw that this happened and assured me they would fix the situation. Later I received a second call stating they would not fix anything and the tix I received were the tix I purchased. I filled out a Better Business Bureau complaint and then received calls from the executive team with whom I played phone tag for two weeks.

Consumers beware! I made this account solely so I can share my appalling experience with Stubhub. I purchased some concert tickets and ended up having one extra. I thought might as well sell this and make a few extra dollars. To my dismay, I found out the venue would be doing a delay release (4 hours before the event). I was in contact with Stubhub through the hours leading up to the concert. They assured me that they were having the same issue with other customers and that they were aware of the venue’s policy. Two hours before the concert I received an email notifying me that the order was canceled despite having spoken with a Stubhub employee 20 minutes before the cancelation who also assured me “they would take care of it”.

I had to select a star, otherwise I’d give zero!!! Horrible company. Purchased tickets ($1,000) was told it would be in my third party account! I had to download a third party app, Red flag #1! Confirmation email from StubHub said tickets would be in my third party account same day. Anxiously awaited as I was already nervous about the whole transaction. Of course my money was taken immediately but no tickets. Next day checked. Still no tickets! Called StubHub customer service line and they told me even though my email gave a date my tickets would be available (again, third party app!) that the seller had 24 more hours to deliver! What? Where in my email does it state that?!

I had my first experience of trying to sell some tickets last minute on StubHub. They give you three options, phone, mobile tickets, PDF. I had hard tickets to sell and there was no indication there was a problem with selling hard tickets. I took a picture of each of them separately, listing went through and someone bought them only to find out that they were not approved at the venue. I then lost my money on the sale and was charged a $175 seller fee for my mistake. How hard is it to just put "You cannot sell hard tickets this close to the date of the venue." How about keep your normal Hard ticket option and just put a landing page there. It would be so easy to add a sentence to the listing page to warn sellers. Put UPS or LAST Minute Services on that page. So easy but yet they made out just fine, gouging me for $175!

Buyer beware of StubHub! Please do not purchase from them! I recently purchased 4 floor tickets for a music festival, but they shipped me incorrect tickets (non-floor seats) less than 3 days before the show. After several customer service calls, my options were to 1) refund & cancel the tickets for the sold-out show or 2) accept my worse tickets with the price that I paid for floor seats. Not to mention the flights and hotels that I already purchased for the show. I was a long-time StubHub user but will never be using them again! Please beware that their “FanProtect Guarantee” does not protect you from receiving the wrong tickets! The saddest part is that StubHub is owned by eBay, which did $2.2 Billion in PROFIT in 2017. But they were unwilling to spend any money on a 12-year customer to fix their mistake.

Buyer Beware! If they get a better offer they cancel your tickets that you ordered and paid for 2 months ago. My daughter purchased Pearl Jam tickets 2 months ago in Boston to get great seats for her boyfriend's birthday back in May, she purchased Section A4 Row 22 and paid over $3,000 for them. This morning I received a call from StubHub saying the tickets are no longer valid. They didn't do anything to help relocate other than what they had available on their Website which was off to the side which was not acceptable. They did nothing I mean nothing to help her out, their attitude is, "Oh well. The seller reneged."

Came from Canada to go to Chicago and wanted to see a Cubs game. Bought the tickets, game was postponed. We were not able to go to the postponed game as we had to drive back. Tried to chat with customer service about what could be done as we were not able to see the game... They did not help us at all. We are now 250$.

Searched StubHub for tickets for the Friday game on the 22nd in Boston, it gave me the tickets for tonight the 19th in Minnesota for a game that already started. NO warning, they just took my money, and when I asked for a refund, they said, "we guarantee the seller so sorry...we don't care about the buyer." Never again...DON'T BUY FROM THEM. They only want to make money. Buy from the real site, and not the cyber ticket scalpers. SHAME ON YOU STUBHUB...

I sold tickets to the Washington Capitals Stanley Cup game on StubHub on May 5th. On May 8th, my two boys told me they really wanted to go so I notified StubHub I did not want to deliver the tickets. Prices were significantly lower then. For 3 weeks StubHub delayed taking action despite repeated phone calls from me (they were waiting to see if the Caps would even be in the Stanley Cup). Once the Capitals won in the earlier rounds, prices went way up and StubHub finally replaced the tickets to the buyer.

Buyer beware!!! This is the first and last time I will ever use StubHub. I purchased tickets to Hamilton in NYC. The ticket prices were high, which is typical, but in comparison to Ticketmaster, the StubHub website shows you the view from the seats you are looking at. I was going back and forth between the two sites, I found comparable tickets on both sites, but the ones on Stub Hub were about $10 cheaper. I added them to my cart, and the next thing I knew they were purchased and there was a $125 Service Fee Per Ticket. You cannot review your purchase before you click to purchase, and the service fees appeared after I let them have my credit card information.

Bought ticket on StubHub for Game 3 NBA Finals in Cleveland 2018. Ticket was listed and plotted on the arena map incorrectly. Ticket came through on StubHub as what I thought I had bought but when it arrived in FlashTickets it was different. StubHub had allowed seller to incorrectly list the ticket but still processed the transaction. Called StubHub day before the game and they said there were two 114 areas (one a Suite and one a Section) and I had bought a ticket in to the Suite. Turned up and I was in section 114 as per FlashTicket and it was a miserable seat for the price paid. Flew from New Zealand, drove from Chicago, got played by StubHub and the Seller. No protection, no responsibility.

SELLERS BEWARE!!! This was the first time and last time that I use StubHub. I sold some tickets on their website (3 tickets to be accurate) and I get an email a week later saying that one of my tickets was invalid, and that they were trying to charge me triple the amount that I had sold it for. I called their investigation team and we had a conference call where we called the original supplier of the ticket and they confirmed that the ticket was scanned successfully and that it was later re-scanned (a few mins later) and then buyer claimed they couldn't get in when the buyer duplicated the ticket and tried to get someone else in. So now I'm being charged for someone else committing fraud.

Throughout the entire checkout process it showed 328 for my total, until I clicked submit, and my order was processed, then it showed over $400 being charged. I contacted them immediately and they did nothing to try to rectify the situation, would not cancel, and were not friendly. They threatened to cancel my account and ban me from using their services, which is no great loss. I will not ever use their service again, and will do my part to make sure no one else does either.

I was on StubHub on my work computer on my break buying tickets to CMA fest, found the tickets I wanted and put them in my cart. Went to check out and the site would not let me sign into my account to buy the tickets I wanted because my password was incorrect. It would not let me change my password from my work computer so I got the email on my phone that prompted me to change my password, changed the password which allowed me into my account, right to the check out page (302 pm), great. Clicked order, get to the confirmation page and the ticket is now a different section and price (the ticket I had in my cart were more expensive but I didn't care because I wanted to sit with my friends. I immediately called StubHub (303 pm) and got a guy who told me there was nothing he could do because they are a "marketplace".

A couple of year ago I bought a ticket to an NFL playoff game. I put the ticket up for sale later on StubHub. I was eventually able to sell the ticket to someone outside of StubHub, so I immediately cancelled my listing on StubHub. A few days later, I get an email from StubHub saying someone bought my ticket. I found this very surprising since I had already cancelled my listing on their site. I called StubHub to find out what was going on. They told me that since the tickets were no longer available, I owed them the ticket price plus a ridiculous fee on top of that.

I am very disappoint with my experience through StubHub. Upon buying tickets to a baseball game online through their system I had no idea that the game would be delayed 2.5 hours to a start time of 9:30. At the stadium there was an announcement of refunds were being given. My family who I bought all the tickets for we decided to bail on the game and get our refunds. But when I went to get my refund I was told StubHub did not upload all the information that was needed for a refund via their side to Stetson and that they were unable to locate my tickets. We still left for we all had work the next morning. When talking to a member of StubHub I was told I would be unable to get my refund for the game wasn't completely cancelled.

My husband and I purchased tickets to a concert yesterday that was held last evening. When we arrived and our tickets were scanned we were told they were invalid. We were fortunately able to purchase new tickets at the box office but they were at the side of the stage so we were only able to see the side of the performers and none of the effects that were projected on the screens behind them.

I purchased 2 tickets to Aladdin The Musical for my Fiancee and I, a play she has desperately wanted to see. Put $366.05 on my Visa. 9 Days later, THE DAY BEFORE THE SHOW, StubHub cancelled my ticket order due to "a problem with the seller." This was a show that sold out weeks in advance. StubHub could not offer me other tickets. The best they could do was refund the charge on my credit card. What a disappointment. StubHub needs to do a better job of vetting its sellers. Reading the reviews here, I am not the only customer who has experienced this problem.

Someone really should start a class action lawsuit against StubHub seeing as how many people they have ripped off, including myself. I accidentally purchased three Weird Al Yankovic tickets for $20 each, which included a $21 fee. After I purchased them I noticed that they were parking passes. This is because the listing was not clearly listed. I tried to cancel the order immediately, but StubHub would not let me, instead asking me to try to sell them on their site where they would be able to charge someone another $21 fee if someone purchased them.

I had listed 2 tickets for sale at $525 each. I received an email that the tickets sold for $271 each. StubHub is sticking by their sale and forcing me to deliver or have me pay a 40% penalty. They claim that I changed the price, which I did not. Total ripoff.

I have purchased 4 tickets for 336.53 and they cancel the event with no notification. I call several times and the only thing the customer service said that they won't give money back. I totally understand but at least give me a date when Marcos Witt will be performing. They don't know and my money is in the air. No one has call me, they told me I can sell the tickets through them but I don't know who's going to buy a ticket when they don't even know when this artist is coming. I would never buy anything through them.

Regarding The ABBA concert - I bought a ticket for this concert yesterday worth total $165.65 for 2 tickets thinking it was really the price and with good seats. When I print my tickets today and it was sold I guess originally by a certain Carter ** for $29.95 each ticket! I called StubHub and spoke with certain Ray and see if he could do something about it and I was been told that I can’t replaced nor refund those tickets at all. It was a RIP OFF selling it more than 100% of the real cost! That not legal at all!!! StubHub is a ripoff!!! Don’t trust them at all!!! They’re taking advantage of the innocent people!!! Screw them!!!!

I purchased three tickets to a concert for my daughter’s sweet 16 (over $500). And immediately after printing them we realized that they were wheelchair accessible seats and that we could be refused entry if we weren’t disabled. We contacted StubHub immediately and were basically told that we should have read the description and they could not refund them. The only thing we can do is try to resell them but it would be hard since they are wheelchair accessible. What they should have done is make that right and refund the tickets because it was an obvious human error.

My experience is that the StubHub guarantee is worthless, and Flash Seats will outright steal from you with no accountability. Both have terrible customer service. I bought 2 concert tickets through StubHub, and was directed to retrieve my tickets using Flash Seats. I created a Flash Seats account and the seller that StubHub represented transferred the tickets to my account. Everything seemed to work fine.

Terrible service waste of a night. Traveled over an hour to get to the concert. I was the only one of the three of us that could not get into the concert because my ticket I spent $200 on was already used. I spent half an hour on hold while the concert was now on and then another half an hour having way worse tickets issued and after 4 attempts they said, "We have to refund your money." And now I am spending $100 on a cab to get home because my ride is at the concert. Never ever using StubHub again. Please take my advice. Do not use this company. Oh and the email I got saying they will refund my money in 5 days is $50. I paid $200.

They have the worst customer service I have ever dealt with and trust me I have dealt with bad ones. First off trying to get my ticket up & for sale was malfunctioning and didn’t even upload right. Then they say they sent an email to me saying a buyer purchased it, but I never received this email. I called to ask them why I am being charged a 40% fee when I was never even contacted that someone wanted my ticket. They were not understanding and said it’s not their fault. It’s all mine. I understand that you are saying you sent out an email however I never received one.

I bought tickets in December for DISNEY JUNIOR DANCE PARTY. I was supposed to go today on May 5th at 6:00. I get the tickets the night before and it said Saturday at 6:00. Little did we know we were driving to Rosemont Theatre and they told us the Disney Junior Dance Party got rescheduled for 4:00 instead of 6:00. I was not notified by the seller through e-mail nor StubHub at all. So I contacted StubHub to find out what happened. They told me the event planner for Disney Junior Dance Party did not notify Stub and Stub did not notify me, because of that me my husband and daughter could not go. She was so disappointed kept crying and crying because we have been waiting since December and now that the time was here for us to go we couldn’t because StubHub never notified us of the time change.

Buyer beware. I ordered playoff hockey tickets from StubHub. I was informed at their site that I would receive the tickets via email soon. I waited a while and did not have the tickets. I checked my Visa card, and sure enough, I was charged. About three hours later StubHub called me to inform me the tickets/seats I ordered weren't available to sell. What?!? By this time the good seats were pretty much gone. I was told by the StubHub rep this: "At no additional charge to you, we can find you other seats." I almost fell out of my seat.

Never using @StubHub ever again, nothing but a scam. This is the second incident I have had with them. I listed my tickets on there for $77 but when I got the confirmation email of the sale, it said they were sold for $70, which I never approved. I called customer support and they said I made the change to the price today, where I know for a fact I haven't changed the price since yesterday, I didn't even log into StubHub today. When I logged in while on the phone with customer service, the page where my listing was appeared and showed my listed price at $77! Never changed. I sent the screenshot to them, and they said nothing of it other than "thank you for sending this information". I was transferred to a supervisor after an ungodly amount of time, to which finally I had a supervisor that essentially just said word for word what the support agent said.

We bought tickets through these people which would have been 9$ a piece to see a small town baseball game and were charged 30$ a piece! That’s not even the kicker... we got here and they told us the tickets were standing tickets! STANDING... have you ever stood thru a baseball game. You're ** kidding me right! I will never go through Stubhub ever again. They got me good.

This was my first experience with StubHub. I had ordered two tickets for a Broadway show for my daughter for her birthday. Then a few days prior I get notified that "unfortunately, the seller was unable to deliver your order and we have cancelled your order. We wanted you to know that we're working with the seller to ensure this doesn’t happen again. If their tickets are available, we'd be happy to help you find them. Just contact us for more details." They have ensured I will NEVER use their services again. I do not recommend using this service!

I listed a ticket for sale on StubHub. The ticket sold and the buyer received the ticket. I was suppose to receive my money within 5 business days. I have not received my money and I have called them multiple times and I get a new excuse each time for the delay in receiving my money. They obviously are not going to send me the money that I am owed. I tried to file a complaint with the BBB but was informed that StubHub is not accredited by the BBB. If you want to sell a ticket use another ticket resale site!

Bought a World Cup ticket 2018 with StubHub, claim to be an eBay subsidiary with full payment made, waiting for nearly a month, StubHub not able to provide the ticket or ticketing code for apply for FAN ID which required to enter Russia. The StubHub response is giving promise that ticket will be deliver, nothing else. Ask to cancel if StubHub can't deliver, their response is try to sell the ticket on their website on your own. Just felt cheated from the beginning. I will never buy any ticket from this StubHub.

I purchased two U2 concert tickets from these people for my wife and myself. Not until after did I realize that the two tickets I had purchased were not even seats that were together. I mean who sells multiple seats for a concert or any event that are not together? I went back to them to cancel the order at which time they told me all sales were final. Horse crap. What a swindling operation. They are now on my blacklist and I will never deal with them again.

I sold a ticket on January 6, 2018. I am still waiting for my payment. I have called 4 times and each time it is the same. "I've fixed it and you should get your money in 5-7 days." Utter incompetence. DO NOT SELL TICKETS on StubHub unless you want a real hassle. I will NEVER do it again.

I've used StubHub for years for concert tickets, sporting events, and other things. I've ran into issues only a few times and when I contacted StubHub their customer service response was immediate and always above and beyond my expectations. The last issue I had was attending a Kings hockey game where my tickets did scan to get into Staples Center but some season ticket holders ended up showing up claiming they never listed the seats I bought off StubHub. This led to a big fight between myself, the season ticket holders, and security but once everything was settled down we contacted StubHub and we were reimbursed for the tickets with no hassle and were given new seats for no cost at Staples (this may have been through the box office, but I think StubHub did help with this as well).

I tried 5 times to buy Indiana Pacers tickets. Each time I clicked "Buy" the site said the tickets were already sold. The worst part is that at first the site said seats 1-26 were available and it refused to give me any seats from the 26 allegedly available. Was extremely frustrated and went to SeatGeek where I got a better deal anyway.

Let me start by saying StubHub is a NO REFUND, if you buy it you OWN it type of company so BE CAREFUL!!! StubHub does not HELP the buyer at all, they continue to use the word "We HELP our buyers" but all they do is re-list your tickets. For example, if you buy something on eBay that was the wrong product - eBay will allow you a refund to the seller within a certain amount of business days, and if the seller doesn't refund you then eBay will take action against the seller. StubHub however will say, "Sorry you purchased the wrong product, all we can do now is allow you to become the seller of that product by listing the tickets on our site again and hope they sell before the concert date or else you lose out on your money or go to that concert."

Got a message when I was trying to get tickets saying my card entry wasn't valid. 20 minutes later says congrats you won the tickets. I already bought tickets from another site. Trying to refuse to give me my money back because of their error.

My wife attempted to buy tickets for Celine Dion via Ticketek. Somehow StubHub came up offering tickets. A warning to the unwary. We got the tickets -listed at $119 each. Two tickets = $$238 Ticketek logo on top. We received the bill from Stub-Hub for $552.24. In reality we paid $276 for tickets marked at $119, this includes a fee or $40+ per ticket. In essence 100%+ increase. Do they buy tickets from Ticketek initially and then sell them at whatever price they feel they can get. Is this a scam? Is this legal? Once More a warning to the unwary. Are there any other suckers who have fallen for this?

I listed 2 tickets for sale on their website for $295 each. After a week or so I reduced the price to $275 each. The next day to my surprise, they sold for $209 and change!!! I contacted StubHub to ask what happened, they said there is nothing they could do, supposedly someone changed the price to 209 after I reduced the price to $275.

I purchased tickets 2 months ago for my son's birthday. I still am unable to print the tickets. They are telling me tickets will not be available to print until the day before the concert which is months away. I will never purchase from StubHub again and I will make it my personal duty to use every internet review platform to tell people of their shady business dealings. This company is a ripoff.

I found some tickets for a baseball game with special club amenities - they were marked as a really good value. At $200 each for 4 tickets. When I made the purchase, I found that StubHub had charged me $192 in fees for the four tickets! That amounts to a 24% fee! When I contacted StubHub, they would not provide a fee schedule for their fees - it is clear that they increase the percentage fees if they feel the tickets are especially valuable - this is really unethical!! Don't click on 'buy" until you see what exorbitant fees they are charging!! I never thought a supposedly 'reputable' online service would be so shifty and dishonest... I will never trust StubHub again.

I bought 25 VIP Plus tickets from StubHub for the S2O event in Bangkok. After a few days I asked for the status of delivery, and the customer service told me that the tickets were not issued to the seller yet. A few days later, I started to think that this is scam and the seller does not have the tickets at all. Hence, I told the customer service to refund my money so that I can purchase the VIP Plus tickets from other sources. However, they insisted that the sellers are trustworthy and will deliver the tickets. In the end, none of them had tickets in hand. Take note that 25 tickets come from 3 sellers and all 3 sellers do not have tickets in hand. If you have no choice but to purchase tickets from StubHub, purchase from those who offer immediate delivery. As for me, I am not using their service anymore!

StubHub has a policy where they cannot sell “speculative” tickets. I was sold speculative tickets, and when we tried to call to get our money back, StubHub told us “these tickets aren’t speculative so tough luck”. Tough luck... very nice.

I've listed tickets for sale on StubHub as well as VividSeats. While they sold on VividSeats StubHub charged me an unexpected 40% for not being able to produce the tickets! And that while they only pay the seller AFTER the buyer receives and confirms the receipt of the tickets!

They allow sellers to rip off their clients. Sometimes asking 3 times what face value is. I just got burned for Pink Concert tickets that I bought on 10/7/2017. I paid 314.92 for two tickets. I got the tickets by UPS today! Both tickets face value was 69.95 each or 139.90 for both. There is no protection from StubHub about this unbelievable ripoff. They got me once. Never again. Please tell everyone you know about this scam company.

I purchased a parking ticket and was not able to download to my phone. Keep trying until I got to the event. Had to buy another parking ticket and StubHub will not refund my unused parking ticket. Very disappointed with their refund policy. I will never use StubHub again.

I knew when using StubHub and their verified reseller that I’d pay a bit more than Ticketmaster price. Maybe 15-20 %. Imagine my surprise when I printed off my tickets that Ben ** sold to me for $53/apiece and printed in the ticket was admission price $25. That’s more than double the price. I would consider that scalping. Never again will I use StubHub. Shame on them, shame on Ben **. I believe in karma- just wish I could see it when it occurs. A customer is your best advertisement. Trust me- I will be advertising my StubHub lousy rip-off of an experience.

Last week, my brother and I went to see a Broadway show in NYC on the last night of our trip and we purchased tickets on StubHub. When we got to the door, my brother’s ticket scanned but mine did not and the theatre couldn’t do anything about it because I bought my ticket on StubHub. A StubHub ad on their website says “where do you want to sit.” Thanks to StubHub, I got to sit in the lobby! After later calling customer service, they offered to refund my money. Duh!!! I did not get what I paid for, so that is bare minimum. Then, the rep offered a $50 StubHub credit. To put it into perspective, for 2 tickets to the show we spent $375 on StubHub! I could have bought a more reliable ticket off the street or on Craigslist.

Purchased tickets with a promise to arrive yesterday. I received emails that RE thank you for the purchase, directions on how to download the tickets, tickets have been delivered YET NO TICKET, NO LINK TO DOWNLOAD THE TICKET. Customer service only promises to correct the problem. Great, correct the problem. This has been the most difficult and worst experience in the purchase of tickets. Most sites that I have purchased from you just simply print out the ticket, DONE. Not here. As a result of this RIDICULOUS process I missed giving a friend a gift and I still wait for those tickets as customer service attempts to correct. DON’T WASTE YOUR TIME WITH STUBHUB.

I bought a ticket for my boyfriend's birthday, it took 5 min to buy. Then received a mail that my tickets have been cancelled for ‘some reasons’/ reasons that no one knows. And it took me 3 full days to cancel everything. In three days I have called the company for 5 times and each employer promised to give me a call back in 48 hours to solve it out. Never received a call nor an email. I have tried the live chat but AGAIN 'it wasn't connected.' No way to reach them. SUCH A WASTE OF TIME AND ENERGY!! Never buy anything again from this company!!

Will never be using this website again. I usually get my tickets from StubHub, like I have been for the past 5 years. One time I had tickets to a Spurs game and once we got there, the tickets were already used inside! This past time was awful. I came to see the Houston rodeo from a city far from Houston. I mistakenly left my tickets at home (I COULD NOT HAVE BEEN THE FIRST PERSON TO DO THIS) and I called to ask for help. StubHub was very rude saying “your fault, your fault” repeatedly. I understand I purchased hard copy, but I’m sure there was a way to get an electronic copy. They would not help at all.

UCL Match Ticket - First of all, I should say just don't trust StubHub and don't buy any ticket from them. They do not have enough information regarding the events and their requirements. I bought a football match ticket between Bayern Munich and Besiktas almost three months ago. In order to enter the stadium you should have Passolig. I asked them how I should get one and they said you go to the stadium, there is an office there, with your passport and the e-ticket you would get your Passolig. I went there and the guy said you should have signed up before and asked your agent from StubHub to send the information to our office.

Ordered NCAA tickets and 2 days later received the wrong tickets. Contacted StubHub and after spending over a period of 2 1/2 hrs they couldn't correct. Missed call back from first agent and of course could not speak to same agent but had new agent. The two agents gave me different stories regarding seller. First agent stated seller had sent wrong tickets and would send correct tickets. Second agent stated that tickets had been incorrectly listed but I had received the tickets truly available.

My so called instant tickets for a golden knight game purchased on Monday, March 12 2018 were not instant. When contacting StubHub I was told by the end of the day, when I contacted them Tuesday morning I was told they were working on it. Asked for them to call me and they said they would and they didn't. I opened a case with PayPal asking for a refund and StubHub responded that to give them to the 19th. Never again. Absolutely horrible passive aggressive customer service.

Customer service is COMPLETELY NON-EXISTENT at StubHub... All emails bounce back. Calls placed went to a voicemail that said the box is full, try again later. In live chat picks up and hangs up before you can finish a sentence. DO NOT SUPPORT THEM by buying or selling... They only want your money and there's no one to resolve simple issues.

This is possibly the worst website ever! It keeps jumping all over the place then going to blank pages. I was looking for tickets to Santana in Edmonton Canada and the prices were all in US dollars. That to me is an insult as is most American companies! All of the other reviews I've read about ScamHub are negative and this fraudulent company must be shut down!!!

I listed three tickets to the Garth Brooks concert at the Houston Rodeo. When they sold, I needed the name, email, and phone of the buyer which I subsequently requested from StubHub. I was told to list their customer service number as the point of contact in the ticket transfer process. I transferred the tickets to the buyer immediately. But then I started receiving notices that the buyer had not accepted the transfer. I called StubHub twice to verify that everything was in order and was assured that it was. I received payment for the tickets.

I all for using StubHub to buy concert tickets, great site and you can always find a good deal. Well one of their sellers showed me a deal that was too good to be true, he made it look like he had the ticket. I bought it from him and everything seemed to be going to plan. When I get to the concert my ticket is not there. Well long story short he says he has the ticket, makes you pay an inflated price then he searches for it, his goal is rip off the buyer and pocket a higher sales commission. Does StubHub care about their customers?

I purchased Hamilton tix. They were promised to arrive electronically by 2/28. On 2/28 I called and was told 3/5. On 3/5 I called and was told 3/6. On 3/7 I called and they told me the seller had not received them from the venue (???) and that now I would be getting them on 3/12 by UPS. They are horribly unorganized and really do not care if the customer gets tickets or not. Horrible business. AVOID!

Back in November, I purchased two tickets to an Atlanta Hawks/LA Lakers basketball game for my daughter for Christmas. I never received the email notifying me that the tickets had been transferred to Ticketmaster. When I contacted StubHub, they said the email could not be resent and that they hoped I could “find” the missing email so that my daughter wouldn’t miss the game. What shallow words when they’re not backed up by Customer Service. Now, I’m out over $350, and my daughter is out two tickets to the ballgame! I will never do business with StubHub again!

So I received this text a few minutes ago from StubHub, saying my account has been changed and if I didn't do it, call. So I did call and had to fight with their artificial intelligent operator (thanks America). Finally 10 minutes later a real live person answers, I explain the text, and she proceeds to try and verify my information. BIG surprise it doesn't match so she can’t talk to me about the account that they informed me was changed. Because I can’t verify the information on account. Duh, it was compromised what do you not understand! So NOW I get to call and cancel yet another debit card so there are no charges placed on the account. When are these companies going to make it just as easy to gain control back as it is for hackers to steal it?

Thankfully I did not purchase Monster Truck Show Tickets from StubHub! And After reading the reviews on this website, my suspicions and own personal experience is confirmed. This company should be removed or sanctioned for RIPPING off customers. I was able to purchase the EXACT same tickets that SH wanted to charge upwards in the amount of $90 for $25! BUYERS BEWARE... Any company that is willing to take consumers for a ride simply to profit off unsuspecting purchasers deserves to fail. Nothing good to say about this company.

I ordered 2 lower bowl tickets for the Utah Jazz vs Suns game for Valentine's day last week on 2/8/18. $151.49 for both so it was a pretty good deal. I should have received my tickets by 2/12. Never got them. I called today, the day of the game and at first was told, "Oh there was an error transferring your tickets to your mobile device, our mobile team is getting that taken care of, you'll get a call back within 15 minutes." 2 hours go by and I finally call again, this time I'm told that actually the seller of those tickets sold them on a different site and they were no longer available. I said ok... And asked what they were going to do to make this right, they offered me upper bowl nose bleeds to make up for this. And the best part? I would not be partially refunded what so ever.

My first experiences were good with StubHub, but their website cannot keep up with the demand of its customers. I had tickets for sale and I went to lower the price and it would not me edit the price at first. So then I deactivated the listing so I could relist it at a lower price. Then they would not acknowledge that the tickets were even on their website, and it did not return them to Flash Seats where I could use them. After 35 minutes on hold I was told it was not their issue and to call Flash Seats, even though Flash Seats showed them as listed externally. Their site cannot even keep up to show past sales and the attitude of passing buck does not work for me and I will be using a different site to sell in the future. So I missed the potential sale and lost the ability to use my tickets altogether, it not their money so they do not care.

I ordered tickets for a concert=$304.00. When I tried to download tickets there was a problem. So I emailed to find out. An earlier charge of 44.00 to them was disputed because it was not as described and was not able to park for an event. Because of that they will not release the refund or tickets for new event unless I drop a 44.00 chargeback. With that said, they should have never honored me to charge tickets for a new event. But they did. And now will not give me a credit. I have to go through a chargeback event, instead of them in good faith just to issue a refund. Very bad business practices, they would rather get a chargeback than honor a credit.

I feel obliged to write a review after last night's concert. Let me start by saying I read all the reviews, good and bad, about StubHub and was hesitant to buy tickets from the site. Just to put into context, I am a MAJOR kpop fan and Jay Park is my favorite artist, so there was no way I was missing this concert! The tickets sold out on event in, the official sales outlet, within minutes and I was left devastated. Then 1 month later on StubHub they were up for 4 times the amount of the original... I uhhmed and ahhed but went ahead. I went for the instant download option as I had seen reviews of people that didn't get tickets in time. Even as I was queuing, I thought, I just hope I get in. And I did! Both me and my friend saw Jay Park in all his glory front row and had the best night ever :).

This was my first time selling with StubHub. I listed my ticket with all the correct information and thought everything would be fine. I eventually got an email from StubHub saying that my ticket had sold and to send it to the buyer's address. I did and then received a confirmation email that the buyer had gotten my ticket and that I would be paid. The money was put into my account and then 3 days later I get another email from StubHub saying that my order has been canceled by the buyer for "listing incorrect information" and that the money would be taken out of my account and I would be charged an additional 126 dollars.

I sold tickets on StubHub for a concert in Vegas last October. After the tragic shooting that occurred, the band postponed the concert. It just didn't feel right to them to play so soon after the tragedy: Suddenly I had a charge on my bank account from StubHub. There was no prior notification or correspondence they would be charging me back. I immediately called them, and also contacted the original source from which I purchased the tickets. I figured if the concert was cancelled I could get a refund. I could not get a refund because I had sold the tickets through a third party. Also, the concert was postponed and not officially cancelled so the tickets are valid for a future date. StubHub's terms state that if an event is postponed it is still the buyers duty to determine if they can attend the event, or to otherwise sell the tickets. The seller is at no fault. I contacted StubHub and they immediately and they concurred and reversed the charge.

So I sold 2 concert tickets as they were not transferable via Ticketmaster. I did make a misprint on my ticket, section 110 was listed, section actually 111. Same seats basically, just an aisle over. I was honest and contacted them. I haven't even uploaded my tickets at this point as they are not viewable to me until later this evening. They tell me they can charge me up to 40% of my ticket sale, it then decided to tell me they have already lost 60% as they are eating the cost on behalf of the transaction. SOMEONE EXPLAIN how that works to me... This is one reason people in the world are dishonest. You're punished for telling the truth on an simple mistake. This is utterly ridiculous. I asked for the buyer's email so I could reach out to them, and it's against policy, of course it is so they can gouge people and take their money...

I bought tickets for 9th Oct 2017 Lady Gaga concert. Lady Gaga cancelled those dates. And StubHub refused to refund. They asked me to post my tickets for resale as the concert is now on 4th Feb and now with a few days to go and I can't go on that date I am left with 2 expensive tickets. How can a website not refund tickets if the show was cancelled for the date that you bought the tickets!!! Appalling. I hope someone is going to take legal action.

The fee is very high for customer. The system cannot match the event conditions. If we cancel the sale, then we will get a very expensive fine, and the system does not give us the opportunity to accept the order or to refuse.

I’m absolutely disgusted with your business. Thank you for making it impossible for the average person to purchase a concert ticket. It’s unfair to buy out all tickets and then sell 4-5 times what they’re worth. You should be ashamed. This should be illegal.

Pretty simple and easy to buy a few good seats to a Dallas Mavs game online. Hours before game time, I contact their CS because still no tickets (via mobile) and I am told to be patient, etc. 30 minutes before and still no tickets so contact CS again. This time I get a "so sorry" and a call from CS telling me "Not to worry, we'll be refunding you..." Really? Think my kids who were shivering outside the arena waiting for the promised tickets so they could go inside were happy to hear I'd get my money back?? Congrats Ticketmaster, sounds like you bought a ** company.

I wanted to purchase two ice hockey tickets from Australia for an upcoming trip. On my first attempt with a credit card I received a message "OOPS there has been an error" that the card wasn't recognised and try again. I assumed the site did not like the Aussie Mastercad card or I entered a number wrong. Subsequently the first denied attempts became valid and I ended up with 2 x 2 tickets. On contacting StubHub help they suggested I resell them as they can't reverse the errors. I have continued to contact them as it was their error and am waiting on an outcome.

Purchased 2 Sunday BottleRock tickets for Sunday May 27. The ticket price showed as $243 each, after I put my credit card in and pushed the submit button, I noticed the total came out to $1000.60 for 2 tickets. I called STUBHUB and disputed the charge. I Just received a call back from the "Case Manager" Daniel (would not give me last name) in Salt Lake City. I was told that the sellers have the right to raise the price on their tickets at ANY time. Just so happens the seller raised the price on the tickets while I was putting my credit card in. First of all this is "bait and switch" and secondly STUBHUB has a flaw in their system, prices should not be able to change mid-transaction. All they could offer me is a credit towards future purchases with them. I have used STUBHUB for years without a problem, but why would I want to purchase tickets from them again, knowing that the ticket prices could go up mid-transaction.

My 12 yr old daughter purchased ticket for Korean boyband "Wanna One" for IDR 6,361,189. She was told it is the official price for a front row seat. Ticket arrived Fri Jan 19 for event taking place Sunday Jan 21 in Indonesia. Ticket price is only IDR 2,000,000. What a rip off!!! If you are a scalper, I can understand profiting 50%. But 300%+ and scamming little kids??? And it is not the worst. Tried to call CS. But only listed mobile number. When being called I was told to wait for the next available agent. After 20 calls plus waiting more than 10 minutes each I just realized that CS only opens during business hours Mon to Sat. Why wasting customers' time, money and efforts by requesting to wait for the next agent, while the reality the CS is close on Sat Sun. Cannot do anything now. Except that I will dispute the transaction on my credit card.

I wanted to purchase two New York theatre tickets from Australia for an upcoming trip. On my first two attempts with a credit card I received a message that the card wasn't recognised and try again. I assumed the site did not like the Aussie Visa card and the third try with PayPal went through immediately. Subsequently the first two denied attempts became valid and I ended up with 6 tickets. On contacting StubHub help they suggested I resell them as they can't reverse the errors. As a USA address and credit card is required they suggested a completely impractical solution of sourcing a USA address and getting a USA based credit card. I run my own business and would never treat people like StubHub treat their customers; particularly when they appreciated it was their site error but still say they can't do anything.

Bought Miami Dolphin tickets vs Buffalo Bills as a Christmas gift for my husband. And when we got to the stadium and they scanned the tickets they said it was used already. Try to call customer service twice waiting over 45 min for the rep. Never came on, hung up, went home pissed and missed the last game. I was embarrassed and humiliated. I was recommended by a friend that always gets his football and basketball tickets from StubHub. I did check the reviews and they had good ones because I am usually skeptical dealing with 3rd party companies.

I bought a VIP tickets and I was informed it will be delivered direct to my family house then I receive an email for pick up then suddenly the location for pick up don't even have the tickets. I called Philippines LBC branch direct from Abu Dhabi just to locate it and know why I paid a lot for a tickets that is lost. Fine it was found and my family pick up the tickets and found out they were given a tickets to lower box which is not even half of the VIP tickets I paid for, they are cheaters, the online help was asking me to send photo of the tickets they receive and I don't trust them anymore, maybe they cancel it or I will not be surprise if it's fake, so they can take all the money, and she even have the decency to greet a Happy New Year after they scam me after they cheat me. You should all be careful of STUB HUB. Instead of making it easy purchasing tickets they would cheat you, don't even dare give them any details of your account.

After searching various ticket sites for the Xscape concert, I was guided to StubHub via reference. The tickets were indeed cheaper and no visible additional fees (not even to download my tickets like another site). So I decided to purchase them. After my purchase, the price increased by $139.99!! When I called in to complain I was told that there should have been an option to click to filter and view price with fees. This was told to me by an agent AND a supervisor who then states that he cannot say for sure where it was located because different browsers show things differently. There should NEVER be a choice to filter to show what I am purchasing. They offered a $39 refund, but I am not happy at all. I will NEVER purchase anything from them again. It is unethical and deceptive what they are doing and it needs to be stopped. Just like the consumers can make Apple come clean we can do the same to StubHub for the bad business practices.

I get 4 tickets for a music festival in July, so 8 months in advance. I've paid 69 euro each to find out later on when they've sent the confirmation that the rate was for children and the normal price is 6 euro!!! Their cs suggested me a solution to re-sell them. That is to say, let's fool other people so we can have extra commission!

I bought Shakira tickets for a Christmas gift from StubHub. The concert was rescheduled for later in the year (June) and we can't attend. All the listings from the venue said contact Ticket Sales for a refund. StubHub does not offer refunds for events that are rescheduled. They have you list your tickets to resell them to another poor soul. The problem is that the tickets were apparently marked up initially so getting the face value that I paid is now impossible. This is a huge disappointment. What an awful business model and a terrible experience.

I purchased 4 tickets in the 1st row for the Chicago Bulls vs New York Knicks game on 12/27/17 amounting to a total of $1600+ only to have my order cancelled due to ‘fraudulent activity.’ After speaking to customer service the ‘best they could do’ was provide $100 credit to the account. During the holiday season, this week alone I planned on making 3 transactions amounting to more than $6000, it is now clear that StubHub does not care enough about my business. SeatGeek, Vividseats, Cheaptickets celebrate... You will now be receiving my business. Thanks for the massive letdown StubHub.

I had tickets for a concert I could not attend so I listed them on StubHub. After learning I was going to be able to stay in town and go to the show, I took my ticket DOWN their site. For some very strange reason, they are saying I did not, and that I sold the ticket. Let's say it was a computer mistake and for some reason my taking down the ticket did not work. (Even though I made SURE so I could attend the concert.)

On September 15th, 2017 I purchased tickets through StubHub for a November 9th, 2017 concert. Shortly before the concert and without any notification from StubHub, the lead singer was admitted to the hospital and the concert has been postponed indefinitely. They said the concert most likely will be postponed until 2018/2019. I have now called StubHub twice and spoke with two customer service representatives and a manager. They refused to refund me my $449.00 because they still consider the tickets to be valid. I asked them how long they will let this go on before they refund my money. They told me that unless there was official confirmation on cancellation, they will consider the tickets valid until the show happens. I cannot believe that they are able to do this. Do not purchase through StubHub.

Listed tickets. Received confirmation that buyer had purchased tickets. Buyer sent wrong email. Tickets not transferred. Charged price of tickets plus fee plus loss of revenue for tickets. WOW! No phone number for customer help. Very poor service. Read the fine print!!! Do not advise using StubHub!!!

I bought tickets. They were not delivered when I was promised. STUBHUB did nothing but say sorry, nothing they could do, talked to 3 chats before supervising customer service. I'm getting worried our 2 kids aren't going to Universal Studios as promised because they said nothing they could do. DO NOT USE THEM EVER.

Had purchased 4 tickets to Ashes Cricket 5 days before the day. They were meant to be E-tickets. It had not arrived even the day before. Emailed customer service several times. Got response, saying they are working on it and then receive call around 8 pm the day before, claiming, the seller has not uploaded tickets and they are working on alternatives... and will email me the tickets. But then get an email at 10 pm, stating they are sorry they could not find even the alternative and will refund me in 5 business days!

I purchased tickets to a concert and realized I was being charged $65 in fees PER TICKET! They were e-tickets for $10 and $55 to sell them to me... EACH! Makes no sense. Then the guy on the phone tells me I should have paid more attention.

I have been a StubHub Member for 10+ years. I posted the wrong PDF files to an order for NY Giants Tickets. I noticed the mistake after receiving an email from StubHub letting me know that I needed to call them in order to avoid being charged, which I did 8 minutes after I received their email. They now are charging me over $500 penalty fee. I have listed over $100,000 in tickets over the past ten years. If they do the math, that is over $10,000 in fees and I guess that is not enough for StubHub as far as profit goes. After escalating to upper management, they said they are willing to split the difference. I strongly suggest thinking twice about using StubHub as they not only take 10% of the sale for just being a hosting site, but also take advantage of sellers if they make an honest mistake. Shame on them... STUBHUB THE FAN-SCAM SITE!

Purchased 2 tickets for a college football game, paying extra for aisle seats for easy access and better views. When we arrived at stadium, seats were 20 seats from the aisle, actually pressed against the end wall. Tickets were clearly identified as aisle seats in the listing. StubHub was contacted twice, once immediately from the game and then a few days later. No refund is available since I used the tickets. There is nothing you can do as long as they allow for misrepresentation of the tickets and add to their guarantee that the tickets you purchase are where you expect them to be. If they really wanted to, they could fine the seller and get the money back, but there was no indication that the seller will be punished.

Purchased tickets for an event months before the event date. Waited around to receive them... Still hadn’t received them 5 days before the event so I rang up and they said the tickets are now unavailable, they then managed to find me replacement tickets and even refunded me the price difference between the two tickets which I thought was great, until they then phoned me the day before the event to tell me the replacement tickets are now also unavailable... They refunded me the full amount but how awful to allow things like this to happen TWICE in a row, I would not recommend them to anyone.

This is a review for StubHub Argentina. I tried to buy 2 tickets for a Coldplay Concert. I used a payment method called MercadoPago (the only one available on their website). The transaction was put on hold pending an authorization from MercadoPago that can take up to 48 hrs. A lousy standard for digital times, especially when processing a simple credit card transaction. It is deceitful to offer tickets for a concert that starts in 24 hours subject to a process that can take up to 48 hrs. Of course I never got the tickets. The chats and helpdesk are even worst, no one ever answers and if you call the call center they just answer that they are there for selling tickets and then they hang up. This company policy is a complete disregard of the client, it's like they are doing you a favor in selling the tickets. Their business motive screams “It's fine if you like it, If you don’t go someplace else”. So that’s what I will do, never again buy anything from them again.

I was selling tickets to a concert that only had mobile ticketing. I listed the tickets and they sold, then I found out that I had to have prior approval to sell tickets and there was no way to deliver them to the buyer. Because of this, I was charged $56 to my credit card. It's absolutely insane that I was charged for a mistake I didn't know I was making, and now I'm out the cost of the concert tickets AND a penalty fee. I couldn't attend the concert due a breakup and now I'm even more upset and out a lot of money. Do NOT sell tickets through StubHub, they have very unfair 'red tape' policies!

StubHub ripped me off... they gave me the wrong tickets for an event I didn't want and absolutely refused to refund my $117.99. Now not only am I out $117.99 I am stuck with tickets for a band I have never heard of before. This was my first and LAST time ever using StubHub and I will tell every single person I know to never use this place. They steal people's money. The people there are so unbelievably rude and they STEAL people's money. ** StubHub.

I posted 2 tickets for sale on StubHub. I had 14 other tickets to the event. The tickets had not sold by the time I was on my way. Once I arrived, 2 of my original tickets could not be scanned. We were told that they were voided because they had been re-printed by another party. I realized at this point that my tickets had just sold. My friend decided to leave (his GF was not coming) and the rest of us entered the venue. I went to the seats that I had posted for purchase to verify the tickets had been sold. I met the purchaser and saw his printed tickets.

I purchased Lady Gaga tickets 5 months in advance. I was told I would get an email confirmation and tickets will be delivered UPS. They never processed my order so I never got tickets. I was very upset and verified with my cc company that they did not charge it. I went through the purchase tickets providing my cc information. I am putting an alert on my account because I am questioning why they took my info, then did not process. Now I get stupid emails with the caption "Released:" (like they released my tickets) -- yep. I will NEVER use this site again. Makes me really mad that I missed that concert over their phony fake crap.

BUYER BEWARE! DO NOT BUY TICKETS FROM STUBHUB IF THE SELLER HAS NOT UPLOADED THE BARCODE! We bought tix for game 7 World Series on StubHub 3 weeks before it even happened. STUBHUB let the seller get away with reselling our tix at a higher price. The seller was allowed to do this because the seller had not yet uploaded the barcode. When my husband called to report that he saw his seats he already paid StubHub online they said they would "look" into it. They never took his posting down. My husband called back 5 hours later and they told him at this point the seller has done nothing wrong "yet". They said he had until 12 midnight the night before the game to upload them!

I sent StubHub $2,200 worth of ACL concert tickets and either UPS or StubHub lost them. Since StubHub is considered the sender (because I used their mailing label), UPS won't even talk to me about the lost package and StubHub says nothing. Beware of using this service and know you are putting your tickets at risk.

I have used StubHub numerous times without any issues, but unfortunately one bad experience ruined it. We traveled across town to see a concert for my girlfriend's birthday, paying top dollar for a sold out show, and high Lyft rates. When we went to scan our tickets for entry, we were told that the seller had already refunded them, which meant no show for us. StubHub refunded me the cost of the tickets but for the huge inconvenience, I expected any other fees associated with this horrible experience to be taken care of, along with a future credit in order to make things right, and keep my business. I will forever share this experience with anyone looking for tickets and highly advise people to avoid StubHub at all cost.

My credit card was skimmed and the thief used it to make thousands of dollars in charges on my card. I dealt with 3 vendors. All but StubHub gave me the details of the person who made the charges. Why would Stubhub protect the identity of someone who make fraudulent charges to my card? Idiotic. It was extremely difficult to get through to anyone to speak about the issue - Finally I got through to someone via the chat service. Stanley (from chat) totally understood what I was reporting and what I needed, but was unable to assist me because it was handled by another team. He got someone to call me immediately. Prior, I got in touch with one CSR told me there was nothing she could do since I did not have the email address of the account used to make the purchase. Yes, of course I didn't because these were fraudulent charges.

Purchased StubHub tickets 6 month earlier for NFL Seahawks game Visitors Side Section 108 Texas vs Seahawks. Two days before game, I was told the tickets are not available. They offered me a refund. I was very upset. Finally after 12 minutes complaining to them they offered 25 percent discount coupon (promo coupon) of the ticket price and Section 110 same row (10 sets over). Stay away from StubHub. It took 12 minutes before of heavy stressful argumentative talk before StubHub finally capitulated. Do not let them push you around.

When planning my son's 21st birthday all he wanted was to see a soccer game in Paris. We found tickets several months in advance, and since I bought them through StubHub I was not worried. Huge mistake! First they were scheduled to be mailed to my house in the US and arrive 1 day prior to us leaving for Paris, which made me nervous. After several unanswered emailed, I finally received an email converting my tickets to etickets. When we arrived in Paris, we found out that our event had been changed to 1 day earlier and missed the entire game!

Bought tickets for a concert two weeks from the date of, immediately after purchasing (within 10 minutes) I realized I had purchased them for the wrong venue as the website makes very little effort to provide you with any information other than the name of the concert. Upon realizing my mistake, I contacted their customer service to have my ticket refunded or exchanged for the representative told me I'd have to go through a three day process just to hear from an agent who could assist me, and told me that no refunds are possible. Any other ticket provider will give you a much better service than this platform, avoid it if you can.

Do not use StubHub International!!! I used StubHub to purchase tickets to a soccer game in Mexico City at Azteca Stadium. It was the America vs Chivas games originally scheduled for September 23, 2017. Then Mexico City had the devastating earthquake that caused a rescheduling of the event. I immediately contacted StubHub before I left the United States on my trip to Mexico City.

This week I had a very upsetting experience with StubHub. I purchased tickets for a show this Saturday. I bought the tickets from StubHub in May. I paid a ridiculous amount of money for them. Over the weekend I got a phone message and email that the tickets I purchased were invalid. I call first thing Monday morning. The gentlemen on the phone was nice and said they would re-issue tickets of the same or better and that they would email them to me.

Ordered last minute tickets to NCLS game 4 from StubHub as a gift. Selecting location, price, etc went fine on their site. Payment process went smoothly. The only glitch is that tickets weren't available for about 3 hrs, which wasn't really a problem but a little disconcerting for finalizing travel plans. Tickets on app were accepted at the game and everyone had a great time. Although many of the following reviews are negative and, honestly scared me a bit during my wait between payment and delivery, I would not hesitate to use StubHub again. In hindsight, would price shop a little next time but seemed easy to go with a well-known company and prices were in the range I expected. Overall, based on my experience, no qualms recommending to my family or friends.

I bought tickets for a football game. A gift to my husband and son for their birthdays. They are both big fans. Have never been to a game. I have always wanted to get them tickets to go found these on StubHub. I spent $145 on them! After I received them in the mail I noticed they have student ID required on them. Called to find out what I can do about it. It was not posted very clear on the site. Obviously I would not have bought them otherwise. They were absolutely no help at all!! They told me to try to sell them again. Chance of not selling them and just losing out on my money! So now I'm stuck with two worthless tickets! And no gift for my husband and son because I spend all that money on worthless tickets, that they will not help correct! DO NOT USE THIS SITE!!!

I sold a ticket on SH recently. The only ticket option available was ticket in hand, although my tickets are electronic (mobile ticket). I didn't think much of being able to 1. Change it to electronic by calling customer service or 2. Advising the buyer of the great news - no mailing needed, I can send the ticket to you electronically. I was initially stomped by the tone of the SH reps who sounded like this may not be possible. HUH? Who wouldn't want their tickets electronically vs in the mail shipment? Still not realizing, I go about my day. SH calls me this evening to say the buyer DOES NOT WANT THEIR TICKET ELECTRONICALLY and wants to cancel the purchase. Wait what? Yeah, the buyer prefers to get the ticket by mail.

I recently purchased tickets from these thieves. They are selling tickets twice as much as Ticketfly. Won't let you get a refund and are charging a fee to resale. The 2 tickets I purchased were at the same price as if I'd purchased 4 from Ticketfly. Don't buy from these guys.

I made a purchase today on StubHub for two NHL tickets. Awesome deal... Order was cancelled 15 minutes later. I called and spoke to a representative to find out why my order was canceled. I was told that the tickets were fraudulent, non-usable, and that the order was canceled for my own protection. Basically, I got scammed and I should be thankful that this was caught, so that I didn't have fake tickets for a game I wanted to attend with my son. Fast forward 20 minutes later, the exact same tickets are on StubHub again, and the cost is significantly more!! So, I called again into StubHub to see what was going on. Because, if these are indeed fraudulent tickets and why are they back online? This time, the representative tells me that there was a glitch in the system and I shouldn't have gotten the tickets for the price that I did.

I purchased 2 tickets for The Rolling Stones concert in Barcelona, Spain for $677. I flew from Los Angeles to Barcelona specifically to see this concert. When I arrived at the venue I was denied access and told my tickets were no good. I have several email threads going with StubHub because they are refusing to return my money.

This organization entitles itself to unethical if not illegal access to your credit cards accounts to make unauthorized charges. I purchased a ticket to a Roger Waters concert in Las Vegas through Stub Hub but due to flight cancels and an uncertainty that I would make the trip, I placed the ticket up for purchase. A soon time later, I CANCELLED the listing and made the concert, ticket honored as valid without issue. The NEXT DAY I received a notification a purchase transaction was in process. I never received any sort or payment, credit, anything.

Bad, Bad Bad experience. My daughter sold 3 tickets for a Show in Canada, around a month ago, still waiting for payment; every day she contacts (more than once) the Customer Service Department, calling or chatting, every time another excuse, bottom line, looks like a SCAM. They sold the tickets but she hasn't receive the money yet... I will really RECOMMEND NOT USING their Services... If I could rate them with "-10" (minus Ten) I would. Shame on them!!!

I kind of wish I didn't have to write a review, but I wanted to share my experience and hope it will be of value to other buyers in the future for StubHub. I bought a ticket for a concert a few weeks ago. It was a sold out show and I had no other way of finding tickets other than StubHub. On the day of the show, I got to the venue in Los Angeles and I went in line. Many people bought their tickets when they went on sale on the website that offered them. A guy comes out and says something like if you bought your tickets from a third party, you won't be able to go in. I said I bought mine from StubHub and he said I should be fine, but they will check and see. Later, he comes out again and says he is going to do pre-entry into the venue to check IDs and IDs must match the name of the person who bought the ticket and if we don't have names that match, we need to go to the back of the line.

I'm a longtime, very satisfied StubHub user... both selling and buying. Never had an issue. Yesterday, I purchased some Hamilton tickets (Los Angeles) for an excellent price. Order was confirmed, and then a few hours later cancelled by the seller. StubHub offered me a paltry $100 voucher to use on future purchases. I asked for replacement comparable seats, which there were thousands. I even said I would take tickets for any of the 100+ shows for rest of 2017, and within 3 rows of my seats... there was plenty of inventory. They refused. Basically, the FanProtect guarantee means nothing.

I had bought a garage pass for a Bears game against the Falcons. We arrived at the garage site where there was numerous cars trying to get in but the gates had a malfunction so we tried calling the garage management to no prevail so me and others who bought this garage pass from StubHub had to find another garage so we did... Called StubHub to inform of the situation and they also said they were receiving other complaints with the same garage so they said we will be reimbursing your full payment as they did... Two weeks later they sent me an email that they are gonna charge me for the whole amount. They found a way to scam your money on a technicality of using a legal matter to SCAM YOU so they recharged me. PLEASE DO NOT USE THIS COMPANY FOR ANYTHING. THEY ARE SCAM ARTIST. "STUBHUB" STAY AWAY FROM.

I purchased two tickets for a Cubs Cardinal game in a all inclusive party suite via the Stubhub app. Without notice Stubhub switched my seats a day later to a non-all inclusive section. After I noticed the change Stubhub argued with me that the seats were just as good. Their overseas customer service manager made me out to be the ugly American just for expecting to get what I had paid money for. They have hundreds of tickets in other all inclusive sections still available but refuse to use them as a replacement claiming they couldn't because my tickets had already been replaced, with tickets I didn't want.

Sold some tickets thru StubHub. StubHub comes back a day later and tells me the buyer couldn't redeem the tickets! I of course, freak out because not only was I going to lose the money (after already having had to take a major loss on just reselling them) but my reputation, plus the feeling SOOO BAD for the people who bought the tickets!! HORRIBLE HORRIBLE feeling. So after talking directly with the StubHub claims dept I'm told I needed to do the investigation myself... Ok fine.

I splurged on September 7 for 4 tickets to the NYC Ballet on September 21. We are celebrating several things and we decided to make this special. The tickets were not cheap, but we found 4 seats together in the middle in the front and this was going to be a once in a lifetime experience. I was told the tickets would arrive no later than September 18. We have plans to leave September 20 for NYC. On September 18, I got a phone call from StubHub that the original seats we purchased at a very high cost were no longer available! They were going to switch us to another row, further back and not center, at the same cost.

Getting ready to drive to the DM concert - and my tickets are not ready - 4 days before the event. The customer service reps were basically worthless. I really wish I had seen all these reviews first- not a good situation. STAY AWAY.

I ordered tickets on StubHub for Aspen Jazz fest. I attempted to access the site to download my tickets when I arrived at the Festival, the StubHub website was unavailable on Labor Day weekend. I tried unsuccessfully to access the ticket that I had bought and could not get through due to server issues at StubHub. When I called to request reimbursement they refused to accept responsibility for their platform not being available on a holiday weekend. This is not a business that anyone should do business with based on my experience and the hundreds of other complaints listed on this site. I will not use StubHub again.

I normally don't do this, but this has been the most ridiculous experience I have had with a customer service group. I recently purchased tickets to a John Mayer concert. Come to find out I was unable to attend the concert, I ended up selling them through StubHub for less than what I bought them. Okay; no big deal. It was my fault to begin with. A few days later I receive an email stating the concert was a week away and asked if I was ready for it. I thought this to be strange since I had sold the tickets, so I log into my account and notice two tickets under my name as being active as if I was still attending the concert. I thought maybe I accidentally bought two additional tickets without realizing it so I listed the tickets and they sold right away. Perfect, everything was going good. StubHub sent me the money for all the tickets I sold and Paypal confirmed it. This is where things get suspicious.

I wish I have read the reviews on StubHub before using this BAD service. I unfortunately used their services to buy 2 tickets for the Wicked. They have charged me 25% service fee which was not clear and I was mislead by omission and not being clear about their commission! I received the second day a call to let me know that the chosen seats do not exist and that they have changed the seats to better ones! I also discovered that I need to visit them to collect my tickets and these cannot be emailed to me. I had to go physically to their offices and was stuck in huge traffic jam on Broadway which have led for me to arrive 30 minutes late to the show. Just DON'T USE THEIR SERVICES.

I bought two Lana Del Rey San Francisco tour tickets on StubHub on 8/20. They just emailed me and had me call them today because there’s some issue with my order. I don’t check that email every day, glad I somehow did today. Then I spent an hour waiting on the phone for someone who can assist me. Then the representative said unfortunately the seller couldn’t provide the tickets, and all tickets are sold out on their website already, all they can do is to refund me the money and give me a 10% off coupon that I can use within a year. 1. I purchased the tickets on 8/20, it’s Saturday, 9/2, today, and the concert is next Tuesday, 9/5. 2. Now I have to purchase that on the site. I usually buy resale tickets again with an additional $110. 3. Since it’s too close to the concert, the ticket won’t be delivered to my place, I will have to pick them up myself (please pray for me I will get them without any troubles).

So I purchased 2 tickets on March 2017 for the Coldplay concert on Aug. 28th. Tickets came to my email with the seller's name, I called StubHub to fix it and they said that it shouldn't be a problem. Day of the concert, (and we live 4 hours out of Miami) we show up and when they scanned the tickets, they came back as "fake". We went to the ticket booth and were told that our tickets were already used and they kept them, leaving us standing outside! We spent over an hour trying to get in touch with someone from StubHub, along with 4 other couples that had the same issue.

I purchased 4 etickets on Ticketmaster for the show in New York. We were unable to use the tickets because of illness and had to sell quickly on StubHub as another sale fell through. We were informed after the event that 2 of the tickets would not scan and we had to refund plus penalty. We followed up with Ticketmaster and the venue, who said there was no scan history kept for this event. So in the end 2 tickets of the 4 purchased together were deemed legitimate and 2 were not. Our I000 selling amount resulted in a cheque for 130 as StubHub then "purchases" tickets for the end user at my expense. Apparently StubHub "cut us a break" and didn't charge us for everything because we attempted to find out what went wrong! Is this a common problem?

I bought two 2nd row, section 2, floor tickets to Shania Twain Frank Erwin Center Austin show. The seating chart showed 2nd row stage seats but all other ticket sites show a walkway where section 2 should be. The tickets don't exist. I immediately try to cancel and try again the next day and the next. They say they can't do anything without confirming the chart with the venue. Here's the catch. It's been 3+ days and the chart is still the same. Still showing tickets that don't exist selling for big coin. These guys are bad. Big scam, intentional and they're fully aware.

I purchased a ticket from stubhub.com on August 17, 2017 and selected to use my PayPal account to complete payment. After making my purchase, I noticed a withdrawal on my checking account. I logged into my bank account and saw that a withdrawal to PayPal had been made in the amount I paid to StubHub for my ticket that should have gone onto my PayPal credit. My PayPal settings are to utilize my PayPal credit as my primary form of payment. I logged into my PayPal account to verify that these were still my account settings, and they were. I also saw that PayPal had a transaction for the amount requesting to draw on my bank account as the selected source.

StubHub now requires CELL PHONE data for you to get a ticket. Really. StubHub is a piece of crap agent. When purchasing the ticket, you are know hounded with SPECIAL OFFERS... God forbid you forget to uncheck one. The cell phone app is no better, hounding you again and again and again to receive offers. GO AWAY!!! All I wanted was a crummy ticket you piece of crap operation. And the fees are still outrageous for the service and the inevitable spamming that will result from having to use the app. Stay away at all costs.

I listed tickets as row2 and they sold. The buyer complained as the tickets say row 4. Rows 1&2 were removed a few years ago so row 4 is the actual the 2nd row. I was told to prove this and I did have the University prove it to Stubhub and the buyer. I was told the buyer did not care and was returning the tickets. Obviously they just decided not to go to the game and this gave them an excuse to return the tickets. The tickets were not returned for two weeks and arrived just 3 days before the game. Despite this Stubhub billed me for the return and it was over $300.

When I posted 2 tickets for sale in the new Atlanta stadium for the September 4 Tennessee - Georgia Tech game, apparently I chose the wrong section on the site by mistake. My seats are in Club Section 212, which is on the 45 yard line (home team side). Apparently, my mistake was choosing Suite 212, which is on the goal line (home team side). I used the Stub Hub drop down menu to pick the seats from the options given. (I should also note that I had tickets sold on Stub Hub for another event and the same procedure was used. That buyer has kept his tickets with no concerns raised.) I will add these tickets were posted around July 10th, and sold to this buyer within about a week. And I had the lowest prices in the section by a good bit (175 purchase price, being resold for 395).

We purchased tickets to Harry Potter production in London... I don't know where to begin with this horrendous experience. The theater does not recognize tickets bought on the secondary market! That includes any tickets bought on StubHub. We did not find this out until the day before the show. After traveling abroad to London to see the show we were told that tickets were invalidated by the theater. Needless to say Stub Hub has been obnoxious to deal with and has not agreed to refund our money despite documentation from the theater that they sold us fraudulent tickets. Will not use Stub Hub again!

I purchased a ticket from StubHub for a Coldplay concert at Metlife Stadium on August 1, 2017. Five minutes before the concert was to start I received a phone call on my cell stating that the ticket was not available and that a substitute ticket is being issued to me via email. I checked my email and saved to my phone before heading to the concert - luckily we weren't already there!! When I got to the ticket venue I was told by the custodian that no such row existed for the new ticket issued to me. I was provided by StubHub a substitute ticket for a seat that was not even in the venue. This was my first and very last purchase through StubHub!!! Buyer beware!!